Service History 567

Near Burnet, TX 78611
James
Job Details: 03/27/2020
WASHER WHIRLPOOL WFC7500VW2 "Arrived on site and installed new pressure switch, pressure hose and dome. Tested operation and found unit working properly. Job complete"
Near Austin, TX 78758
David
Job Details: 03/27/2020
OVEN WHIRLPOOL WEG745H0FS Arrived on site to diagnose range that customer said they could smell gas coming from. Performed diagnostic and checked for leaks. Could seem some gas in the oven section. Replaced regulator since I could not smell a leak in the top or rear. Retested unit with new regulator and also had customer smell for leaks. All is working as designed at this time. Call complete.
Near New Braunfels, TX 78130
Noah D
Job Details: 03/27/2020
RANGE WHIRLPOOL WFE505W0HS1 "Arrived on site to install switch per last visit, installed both switches and customer was unhappy with length of stem on switch. Reordering parts, office to reschedule ; ordrng 1 3148954 (SWITCH)"
Near San Marcos, TX 78666
Noah D
Job Details: 03/27/2020
DISHWASHER WHIRLPOOL WDF330PAHS2 "Arrived on site to install latch assembly for not starting, installed latch and retested. No problems found and cycles started. Complete"
Near Round Rock, TX 78664
Andy
Job Details: 03/27/2020
RANGE MAYTAG MGR6600FZ1 Arrived on site for range oven not igniting intermittently. Tested and inspected unit and found failed control and module. Removed failed parts and replaced with new. Tested unit and all operations are normal. No gas leaks present at time of service.
Near Round Rock, TX 78664
Andy
Job Details: 03/27/2020
WASHER LG WT1501CW Arrived on site for washer not washing. Tested and inspected unit and found failed washplate. Ordering needed part. Washplate is an expart. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 AGZ72909702 (WASHPLATE ) and 1 SEENOTE (OFFICE TO SCHEDULE )
Near Waco, TX 76706
Jonathan
Job Details: 03/27/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ Arrived on site for refrigerator that would not light in the freezer or top of refrigerator section. Inspected unit and work area. Found all top lights in refrigerator section and freezer lights out. Replaced freezer module and you know began to light throughout the entire unit. Unit is working as designed. Call complete.
Near Round Rock, TX 78681
Cliff
Job Details: 03/27/2020
WASHER MAYTAG MVWB765FW3 "Arrived on site to diagnose a washing machine that is making abnormal noise. Found loud popping coming from motor and gear case assembly. Rotor, stater, and gear case will all need to be replaced to complete repairs..; ordrng 1 W11195971 (STATOR) and 1 W11260238 (ROTOR) and 1 W11393685 (GEARCASE)"
Near Pflugerville, TX 78660
Andy
Job Details: 03/27/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived on site for refrigerator not cooling after UI and RC thermistor was replaced. Called tech line and spoke with Brian (SR# 7727466508) made aware of issue and what was done. Was instructed to check RC thermistor and if bad to replace. Tested thermistor and found failed. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Georgetown, TX 78626
Cliff
Job Details: 03/27/2020
ICE MACHINE KITCHENAID KUIX505ESS2 "Arrived on site to replace compressor, evaporator, and filter dryer for ice machine. Replaced all parts and tested unit. Found all is functioning properly at this time. No leaks were found at time of service."
Near Killeen, TX 76542
Al
Job Details: 03/27/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived to install previously ordered part.Found the right plate was noticeably different in color than the one needed to complete the repair.Customer denied the off colored piece.I notified parts department of issue.New part in WHITE is needed for repair.Ordering research for same part white in color.Office to reschedule with customer ;
Near Buda, TX 78610
Richard
Job Details: 03/27/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for the freezer door not closing properly. Replaced all the gears and slides and brackets. Freezer door tested good. Complete. Set defrost mode to every 8 hours and checked vertical and horizontal Mullens which tested fine. Complete.
Near Austin, TX 78717
Tyler B.
Job Details: 03/27/2020
WASHER WHIRLPOOL WTW5000DW2 "Arrived to inspect unit with squealing noise. Found cam pulley was worn , replaced cam tested good"
Near Bastrop, TX 78602
Scott
Job Details: 03/27/2020
OVEN WHIRLPOOL WOD77EC0HS01 Arrived on site for customer having to readjust time every few weeks . Customer didn’t have oven connected to WiFi . Set up customer with app and now have WiFi set on oven . Job complete .
Near Spicewood, TX 78669
David
Job Details: 03/27/2020
REFRIGERATOR KITCHENAID KRSC503ESS "Arrived on site to diagnose refrigerator that was leaking water down the front. At time of arrival unit had the breaker shit off and it had no power. Performed diagnostic and checked interior of FC for leak. Found water trails and spots running by the icemaker area down the dispenser door. Water valve is not seeping, and ice maker had water in it for ice. Either icemaker is cycling early, heater is staying on, or ice is melting due to inadequate FC. Replaced icemaker to resolve issue, including new heater. Advised customer to let unit reach correct cooling temps before turning the IM on. Switched icemaker to off to allow unit to cool. Advised customer to contact us if issue persists once icemaker is enabled again. Found no leaks in door gasket or dispenser door. All is working as designed at this time. Call complete."
Near Cedar Park, TX 78613
Lou
Job Details: 03/27/2020
DISHWASHER WHIRLPOOL WDT750SAHV0 "arrived on site to inspect dishwasher leaking at the drain pump. Upon further inspection, placed the unit in diagnostics and tested. Found the unit is leaking from the drain hose just before the disposal. I removed and replaced the 6ft hose and retested and the unit is operating as designed. No water leaks at the end of service. Job completed."
Near Round Rock, TX 78665
Tyler B.
Job Details: 03/27/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ "Arrived to inspect unit with wheel missing, found left rear missing, replaced with wheel pin and clip and tested good"
Near Seguin, TX 78155
Noah D
Job Details: 03/27/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 "arrived on site to diagnose leak on a fridge, upon inspection found a pinhole in the tube connected to the right side of the tank. Ordering tank and art hatched tubes ; ordrng 1 W11097710 (TANK )"
Near Kyle, TX 78640
Jacob
Job Details: 03/27/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived onsite for unit making noise. Tested unit. Could. Not hear abnormal loud noises. Unit working as designed. Called Techline. Reported findings. Techline also agreed to no work needs to be done at this time. Got Sr#7727467903. No issues at this time. Job complete
Near Austin, TX 78731
David
Job Details: 03/27/2020
MICROWAVE JENN-AIR JMW2430DS03 "Arrived on site for microwave throwing error code. Performed diagnostic and found codes F1E6 magnetron error,F2E1 stuck key. Opened up unit and found tip of magnetron burned and separated. Replaced mag and inverter and retested. Unit is. Now properly heating as designed. Call complete."
Near Austin, TX 78705
Jacob
Job Details: 03/27/2020
REFRIGERATOR JENN-AIR JFC2290VPF5 Arrived onsite for left door not closing. Tested unit. Found that rail mullion was broken. Replaced rail. Tested unit. Unit test good. No issues at this time. Job complete w11177230
Near Austin, TX 78759
Scott
Job Details: 03/27/2020
REFRIGERATOR MAYTAG MFI2568AES "Arrived on site . Found ice maker making too much ice .bail arm failing . Replaced IM . Ran successful harvest . No water leaks detected at time of service .
Near Moody, TX 76557
Jonathan
Job Details: 03/27/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 "Arrived on site for a refrigerator that was having lights flicker. Inspected unit and work area. Customer advised that the lights had ceased to Flickr. I asked if his freezer light was was out and he advised that he didn’t know they had a light in the freezer. I found the freezer light out and replaced it. Once replacing it, I found another light in the RC section that was slimmer than the rest. Replaced that as well and unit is working as designed. Call complete."
Near Waco, TX 76705
Jonathan
Job Details: 03/27/2020
RANGE WHIRLPOOL WFE550S0HZ1 "Arrived onsite for range that would not heat. Inspected unit and work area. Checked voltage at the wall and found proper voltage. Checked the terminal block and found the power cord had burned up causing the terminal block to catch fire and singe the harness wires.
Near Waco, TX 76710
Jonathan
Job Details: 03/26/2020
DRYER MAYTAG MEDC465HW0 "Arrived on site for a dryer that had burnt wires in the back. Inspected unit and work area. Customer had a burned up terminal block and inner L1 wire coming from the terminal block. Replaced terminal block and tested unit. Unit is working as designed. Unit tumbles, heats, and vents air. Advised customer against his power cord due to the power cord not having closed loops on the ends. He advised to use the cord anyways. Call complete."
Near Austin, TX 78747
Kevin
Job Details: 03/26/2020
REFRIGERATOR WHIRLPOOL MFI2568AEW Arrived on site and found refrigerator is off, customer is elderly and turned it off on purpose because it was running and wouldn’t stop. Fresh food temperature is 50° freezer temperature is 42° turned refrigerator back on and compressor is running and it is beginning to cool. Reported issue to tech line and DW 7727454489"
Near Buda, TX 78610
Luis
Job Details: 03/26/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM00 "Arrived on site for water leaking. Removed unit rust spot getting larger,found two sections on outside liner sweating and cold to the touch,moisture leaking down outside liner,called tech support SR#7727226149"
Near Jonestown, TX 78645
Lou
Job Details: 03/26/2020
OVEN KITCHENAID KEBC107KSS0 "arrived on site to install previously diagnosed and ordered parts. Due to the wall oven door hinges failing, I removed and replaced both hinges. In the process of doing such, the inner door glass busted. I contacted my service manager CS and advised of the situation and the glass will be covered by warranty.I am ordering the inner glass and scheduled return serviceAll glass was cleaned up and door tested good.; ordrng 1 WP4449263 (glass-door)"
Near Johnson City, TX 78636
Richard
Job Details: 03/26/2020
OVEN AMANA AER6303MFS2 "Arrived onsite for the oven broil not working. Installed new control board that was ordered. Issue was not resolved. Installed broil element, temperature sensor, and issue was not resolved. Ordering wire harness office to reschedule.; ordrng 1 W11134840 (harns-wire)"
Near Leander, TX 78641
Paul
Job Details: 03/26/2020
MICROWAVE WHIRLPOOL WMH31017HS4 "(DS) Arrived onsite for microwave starting and then stopping. Tested the unit on place and heard a clicking noise and 2 seconds later the unit shut down. Removed the unit from the cabinet. Found fan housing and the top of the unit full of saw dust. Vacuumed and cleaned up the saw dust. Removed the panel of the unit, and unplugged the high voltage transformer to isolate the high voltage Ge system. Tested unit again and still making a clicking noise and shutting off. Found the door switch and interlocks not activating properly. The unit works if you apply pressure o the door. Ordering the door interlocks and all switches. ordrng 1 PARTSRESEARCH (ENGINEERING DIGIT IS NOT ON SERVICE MATTERS. NEED BOTH INTERLOCKS AND ALL THE DOOR SWITCHES.)"
Near Temple, TX 76501
Jonathan
Job Details: 03/26/2020
ICE MACHINE KITCHENAID KUIC15NRTS1 Arrived on site for ice machine that is not working and making a terrible sound. Inspected unit and work area. Place unit in an ice making cycle and unit was making a thumping sound when water was being disbursed into the unit as well as leaking from the water reservoir. Advise customer we need to replace both.
Near Killeen, TX 76549
Al
Job Details: 03/26/2020
WASHER WHIRLPOOL WTW5000DW2 Arrived to inspect washer not washing.Confirmed the complaint and service tested the unit and unit didn’t actuate.I removed and replaced it and unit still didn’t actuate.Unit will need a capacitor and motor to complete the repair.Ordering both.Office to reschedule with customerNeeds more work ; ordrng 1 W11283592 (MOTOR) and 1 W11395618 (CAPACITOR )
Near Pflugerville, TX 78660
Andy
Job Details: 03/26/2020
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Arrived on site to install previously diagnosed parts. Upon arrival found incorrect control. Ordering needed part. Instructed customer to defrost unit 48 hours prior to service and how to do so safely as to prevent water damage risk. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11225853 (cntrl-elec)
Near Leander, TX 78641
Paul
Job Details: 03/26/2020
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 (DS) Arrived on site to install previous diagnosed parts. Gained access to the ice maker and replaced new. Ran test 97( ice maker general valve test). Ice-maker filled. No water leaks detected. Job complete.
Near Austin, TX 78737
Luis
Job Details: 03/26/2020
REFRIGERATOR WHIRLPOOL KRFC704FSS00 Arrived on site for noise at door hinge. Replaced hinge and closure tested door operation unit working as design. Repair covered by AIGWhirlpool covering repair of cover and main control AUTHO S27311
Near Austin, TX 78703
Leonardo
Job Details: 03/26/2020
MICROWAVE KITCHENAID KMBS104ESS02 Arrived on site to test unit for display not showing number correctly. Test unit and found bad co trip board. Ordering new board W10891907 rescheduled ; ordrng 1 W10891907 (CONTROL BOARD )
Near Copperas Cove, TX 76522
Al
Job Details: 03/26/2020
REFRIGERATOR WHIRLPOOL WRS325SDHW01 Arrived to inspect ice maker issues. Verified the ice maker was operational.Noticed the freezer temperatures were not in range. The freezer cabinet wasn’t cooling properly.Noticed and photographed the Evaporator was frosted over causing the unit not to cool.Ordering RESEARCH for thermistor and Control.Customer signed the defrost wavier.Office to reschedule with customer.Needs more work; ordrng 1 RESEARCH (THERMISTOR ) and 1 W11174836 (CONTROL)
Near Lakeway, TX 78738
Luis
Job Details: 03/26/2020
REFRIGERATOR WHIRLPOOL KBFN502ESS02 "Arrived on site for door complaints. Raised right side door to match,squeaking noise from upper hinge,replaced extension and installed shim same issue called tech support per tech support need to replace upper hinge,spring and add grease to all moving components. Sr#7727375054; ordrng 1 WP2004517 (SPRING) and 1 WP2307857 (EXTENSION) and 1 WP542638 (GREASE) and 1 WPW10485980 (HINGE DOOR)"
Near Round Rock, TX 78664
Cliff
Job Details: 03/26/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site to replace icemaker for refrigerator . Replace part and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Leander, TX 78641
Tyler B.
Job Details: 03/26/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 "Arrived to inspect unit with Vibration while dispense water, found dude to high pressure. Was able to correct water pressure to stop line vibration"
Near Lakeway, TX 78738
Luis
Job Details: 03/26/2020
REFRIGERATOR KITCHENAID KRMF606ESS00 "Arrived on site for leaking. Filter installed correctly found water leaking from filter housing. Installed a new filter housing,reinstalled filter tested water dispenser unit working as designed.
Near Round Rock, TX 78664
Cliff
Job Details: 03/26/2020
DISHWASHER WHIRLPOOL WDF540PADM3 Arrived on site to replace heating element for dishwasher. Replaced element and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Austin, TX 78759
David
Job Details: 03/26/2020
WASHER AMANA NTW4516FW3 Arrived on site to diagnose washer that was not filling well on auto sensing. Performed diagnostic and found no error present. Tested valves and valves tested good. Replaced main control since it has the pressure sensor in it as well as controls the water level. Retested and unit now fills longer. All is working as designed. Call complete.
Near Round Rock, TX 78665
Andy
Job Details: 03/26/2020
OVEN WHIRLPOOL WOS51EC0AS03 Arrived on site for oven not heating. Tested and inspected unit before installing control and found failed thrmst- fix removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time
Near Temple, TX 76502
Jonathan
Job Details: 03/26/2020
COOKTOP WHIRLPOOL KICU500XBL00 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced module and tested unit. Unit still did not display. Replaced display board and tested unit. Unit still came up with an F47 code. Called tech line and spoke to Brian SR# 7727453255. He advised to calibrate the machine. I calibrated the unit and still had the same error code. I called Techline back and spoke to Ed (Same SR#). He asked which module and display part numbers I used. I informed him of the part numbers and he advised I had the wrong display. Ordering new display and will return ; ordrng 1 WPW10396615 (display)"
Near Austin, TX 78702
Luis
Job Details: 03/26/2020
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Arrived on site for damaged fresh food door and freezer. Removed damaged doors,installed new doors checked door seals good."
Near Round Rock, TX 78664
Andy
Job Details: 03/26/2020
REFRIGERATOR WHIRLPOOL WRS325SDHV01 "Arrived on site for refrigerator still tripping breaker. Tested and inspected unit and found failed defrost heater. Ordering needed part as well as 2 hour job. Office to schedule return trip, Left unit unplugged. No water leaks present at time of service.; ordrng 1 SEENOTE (2 HOUR JOB ) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 WP2323198 (defrost heater)"
Near Austin, TX 78745
Luis
Job Details: 03/26/2020
REFRIGERATOR KITCHENAID KSF26C7XYY04 "Arrived on site for cooling issue. Removed evaporator cover found no traces of dye,found heat exchanger cap tube corroded,checked freezer compartment no dye found. Removed compressor cover no traces of dye,rna test 4,4-4 pressures reading 0 on low and 100 on high,4-5 pressure -16-95 called tech support per tech support slightly moved cap tube and found leak at cap tube in liner,
Near Austin, TX 78727
David
Job Details: 03/26/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site to diagnose dishwasher that was not pumping during wash cycle. Performed diagnostic and found F4E3 for wash motor error, F7E1 no heat. Replaced wash motor due to motor failing. Retested and unit is now pumping water. Ran diag cycle to clear no heat code. All is working as designed. No leaks found. Call complete."
Near Cedar Park, TX 78613
Tyler B.
Job Details: 03/26/2020
RANGE LG LRG3091ST/03 "Arrived to inspect unit not baking, found igniter replaced and tested properly Igniter
Near Leander, TX 78641
Tyler B.
Job Details: 03/26/2020
OVEN KITCHENAID KOCE500ESS05 Arrived to inspect unit with low heat. Found prior repair was calibrated down. Set to factory setting and bake and got average of 358. Cording calibration corrected unit
Near Round Rock, TX 78664
Andy
Job Details: 03/26/2020
WASHER MAYTAG MVWB835DW2 Arrived on site for washer not operating. Tested and inspected unit and found failed UI and control. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Blanco, TX 78606
Richard
Job Details: 03/26/2020
DISHWASHER BOSCH SHX878ZD5N/01 Arrived onsite for the dishwasher soap not de solving. Upon inspection found that the right side trim piece of the cabinet needs to be removed in order to take dishwasher out for repairs. Customer will contact us when the trim has been removed . ; saved tckt
Near Blanco, TX 78606
Richard
Job Details: 03/26/2020
REFRIGERATOR FRIGIDAIRE FGHD2368TF3 Arrived onsite for the refrigerator ice maker not making ice. Installed new fill tube and gasket kit that was ordered. All functions tested fine. Complete
Near Horseshoe Bay, TX 78657
James
Job Details: 03/26/2020
RANGE JENN-AIR JGRP548HL00 Arrived on site and tested operation. Ran diagnostics and found F8e0 and f3e1 error. Called Nathan with Jennair and determined unit will need new temp sensor for left oven and blower for right oven to repair. ; ordrng 1 W10859573 (sensor) and 1 W11248652 (blower)
Near Georgetown, TX 78633
Al
Job Details: 03/26/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Arrived to inspect loud noises from refrigerator section.Confirmed the complaint and found a massive ice buildup on the evaporator cover in the ff section.Disassembled the unit to access the harness, used my steamer to defrost the unit.Removed and replaced the harness.Reassembled and unit began operating properly
Near Austin, TX 78749
Kevin
Job Details: 03/26/2020
WASHER MAYTAG MVWC465HW2 "Arrived on site and replaced all parts diagnosed on previous visit. Washer has now been completely rebuilt. Anything that could account for squeaking noise has been replaced, no water leaks from connections at time of service, job complete."
Near Austin, TX 78749
Kevin
Job Details: 03/26/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Arrived on site and added foam strips under freezer gasket recommended by techline email. Reported completion to techline, no other recommended repairs for this issue. No water leaks detected at time of service, job complete 7727456321"
Near Coupland, TX 78615
Cliff
Job Details: 03/26/2020
OVEN GE JB755SJ4SS Arrived on site to diagnose a range with a burner that is not operating properly. Found two coils on right front burner shorted out. Replaced burner and tested unit. Found all is functioning properly at this time.
Near Lago Vista, TX 78645
Lou
Job Details: 03/26/2020
REFRIGERATOR IKEA IX5BBEXDS00 "arrived on site to inspect refrigerator leaking water from underneath. Tested temps in the FC=13 degrees & RC=48 degrees. Removed the FC door/drawers and found a sheet of ice on the bottom of the FC section. Removed the ice and Evap cover and found a sheet of ice in the Evap pan. Removed the ice and then inspected the drain tube at the back of the unit. Found the duckbill of the drain tube clogged with debris. Removed the debris and cleaned the duckbill then poured water down the tube and it is clear and flowing. Advised customer of my findings/repairs. No water leaks observed during service, job completed."
Near Austin, TX 78725
Jacob
Job Details: 03/26/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Arrived onsite for unit not cooling inside refrigerator portion of the unit. Tested unit. Called Techline. Suggested nothing wrong with unit. Instructed customer to put a cup of water with thermometer to see if refrigerator getting down 36 degrees. Got SR#7727458008. No issues at this time. Job complete
Near Austin, TX 78750
David
Job Details: 03/26/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "arrived on site to diagnose noise coming from FC. Also found no ice being made. Performed diagnostic and found FC Evap covered in ice due to not defrosting. Provided estimate for defrost issue fix, new motor / harness and PCB. Defrosted unit and replaced parts. Retested and all is now working as designed. No water leaks found at time of service. Call complete."
Near Austin, TX 78751
Jacob
Job Details: 03/26/2020
REFRIGERATOR WHIRLPOOL WRS325FNAM00 Arrived onsite for unit not closing correctly. Tested unit. Found that hinge and cam we’re worn out. Replaced parts. Tested unit. Unit test good. No issues at this time. Job complete
Near Leander, TX 78641
Paul
Job Details: 03/26/2020
FREEZER KITCHENAID KRMF706ESS01 "(DS) Arrived on site for fridge not cooling properly in the freezer again and making noise. Inspected unit and work area. Checked temperature in the freezer, temp showed 0 degrees. Found standing water and some ice build up under the drawers in the freezer. Gained access to the drain tube under the fridge. Found drain tube partially restricted. Removed restriction from the drain tube. Tested the flow of the drain tube, everything flows good with no restriction.
Near Leander, TX 78641
Lou
Job Details: 03/26/2020
DISHWASHER KITCHENAID KDTE204GPS0 "arrived on site to install previously diagnosed and ordered parts. Due to the unit having bent legs, tub leaking, spray arms damaged, I removed and replaced the tub, sump/motor assembly, spray arms, and manifolds. Transferred remaining parts and tested the unit and it operated as designed. No water leaks observed during service, job completed."
Near Waco, TX 76705
Jonathan
Job Details: 03/26/2020
FREEZER WHIRLPOOL WZF34X18DW03 I called Techline and spoke to ED SR# 7727459202. He had me video chat with him due to the issue with the unit condensation going on the back and the unit having the return line to the compressor being frosted up with no frost on the evaporator. He took a picture of the unit on the back and will send this product under review for the engineering team.
Near Blanco, TX 78606
Richard
Job Details: 03/26/2020
REFRIGERATOR MAYTAG MSS25C4MGZ00 Arrived onsite for the for ice maker leaking water out of the dispenser door. During testing found that the ice maker fill tube is leaking water into the ice bin and ice compartment. Causing the issue. Need to order freezer door to fix the issue. Office to schedule ; ordrng 1 LW11026429 (FREEZER DOOR)
Near Austin, TX 78731
David
Job Details: 03/26/2020
REFRIGERATOR KITCHENAID KRFC604FSS00 "Arrived on site to install previously diagnosed parts to resolve RC Evap freezing over. Installed parts for service bulletin w11329116C, new evapmcover and control. Also installed new dispenser valve on inside of RC. Tested unit and everything is working, Fan working. Tested dispenser, and it dispensed 3 times and then stopped dispensing. So new valve is working, but it stopped triggering. Talked to tech line who advised resetting the filter. Reseated filter and retried, and water did start dispensing again. Advised customer that they appear to have high water pressure which can stop the unit from dispensing,and whirlpool does offer a pressure reducing valve,(part w10786952 which can be installed by a plumber with copper PEX lines.
Near Lago Vista, TX 78645
Lou
Job Details: 03/26/2020
REFRIGERATOR KITCHENAID WRV986FDEM01 "arrived on site to install previously diagnosed and ordered part. Due to the right RC door gasket failure, I removed and replaced the gasket and using my heat gun, I shaped the gasket to the door/chassis. Advised customer to leave the right rc door closed for at least 8 hours to allow the gasket to mold to the door/chassis. No water leaks observed during service, job completed."
Near Temple, TX 76502
Jonathan
Job Details: 03/26/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM04 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced module and tested unit. Unit is working as designed. Call complete.
Near Austin, TX 78723
Jacob
Job Details: 03/26/2020
WASHER AMANA NTW4516FW3 Arrived onsite to replace suspension. Replaced suspension. Tested unit. Unit test good. No leaks at this time. Job complete
Near Temple, TX 76502
Jonathan
Job Details: 03/26/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Arrived on site For refrigerator that won’t seal. Inspected unit and work area. Found unit not ceiling at the bottom. Replaced gasket and tested unit. Unit is working as designed. Call complete.
Near Georgetown, TX 78626
Al
Job Details: 03/26/2020
REFRIGERATOR WHIRLPOOL WRS555SIHW00 "Arrived to inspect side by side refrigerator freezing the food in the refrigerator section.Confirmed the complaint and found the diffuser to be stuck open and defective.Customer advised the unit seemed to not be leveled.Confirmed the complaint and attempted to level the unit and found the unit had been dropped and had a severe lean from back right to front left.Also found the rear wheel wasn’t touching the ground due to it being dropped.Also found the unit leaked from the tube when customer dispensed water, causing a puddle each time water is dispensed.Also found the refrigerator bulb, housing did not work even after changing several bulbs.Tested refrigerator door switch and found the switch had continuity
Near Lakeway, TX 78734
Luis
Job Details: 03/26/2020
ICE MACHINE KITCHENAID KUID508HPS00 "Arrived on site for no ice. No power from drain pump to unit diagnosed defective drain pump. Installed a new drain pump ran water through pump no leaks,water drained correctly unit passed all other diagnostic test"
Near Austin, TX 78737
Kevin
Job Details: 03/26/2020
WASHER MAYTAG MHW6000XW0 "Arrived on site and found communication error between control board and motor control board.After replacement washer is now operating normally. No water leaks from connections at time of service, job complete.
Near Cedar Park, TX 78613
Paul
Job Details: 03/26/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "(DS) Dropped ice bin off at customers front door and knocked, per customer instructions. See sd quick pic Job complete."
Near Johnson City, TX 78636
Richard
Job Details: 03/26/2020
WASHER MAYTAG MVWC416FW0 Arrived onsite for the washer not working properly. Ran diagnostics and found error code F8E1 long fill. Tested water valve and found that the cold water valve was not opening up . Replaced water valve and washer tested fine complete
Near Cedar Park, TX 78613
Tyler B.
Job Details: 03/26/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 "Arrived to inspect unit with vibrations, found bottom panel touching coils, was able to correct but still had slight vibration in cabin that was not able to to be repaired. Unit operating as designed"
Near Pflugerville, TX 78660
Leonardo
Job Details: 03/26/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to replace blower. Replaced blower test unit by heating to 350 and unit test good job complete.
Near Austin, TX 78746
Leonardo
Job Details: 03/26/2020
DISHWASHER KITCHENAID KDTM504EPA2 Arrived on site to test unit for unit not filling with water. Test unit and found bad fill valve. Replaced fill valve; ordrng 1 W10871832 (VENT)
Near Marble Falls, TX 78654
James
Job Details: 03/26/2020
REFRIGERATOR KITCHENAID KRFC300ESS03 "Arrived on site and tested operation. Found relay stuck on control and open heater circuit. Installed new control,and unit will need harness and or heater to complete repair. Customer to thaw unit for 48 hours prior to return service; ordrng 1 W11174745 (HARNESS ) and 1 WP12729123 (heater)"
Near Austin, TX 78750
David
Job Details: 03/26/2020
DISHWASHER KITCHENAID KDTM354DSS3 "Arrive on site to diagnose dishwasher that was not filling. Performed diagnostic and found errors F6E1 for inlet valve, F9E1, F9E2 for diverter. Provided estimate for new inlet valve as unit was not filling. Customer approved. Replaced inlet valve and retested. Unit diverter was cycling and not moving, and washer motor was just making a loud noise and not pumping water. Updated estimate for a new wash motor.Replaced sump assembly and retested. Unit is now working as designed. Call complete. No water leaks found."
Near Austin, TX 78751
Jacob
Job Details: 03/26/2020
RANGE KITCHENAID KGSK901SSS03 Arrived onsite for unit not lighting properly. Tested unit. Found customer was not allowing spark to ignite the flame. Customer said no fix will be necessary. No leaks at this time. Job complete
Near Manor, TX 78653
Leonardo
Job Details: 03/26/2020
OVEN WHIRLPOOL WFE525S0HB1 Arrived on site to test unit for no power. Test unit and found no power to unit. Test unit and found bad wire. Replaced harness test unit and unit test good job complete
Near Austin, TX 78758
Leonardo
Job Details: 03/26/2020
DISHWASHER BOSCH SHE3ARF6UC Arrived on site to replace fill valve. Replaced valve test unit for leaks no leaks present at this time. Unit filling with water and washing correctly job complete.
Near Cedar Park, TX 78613
Tyler B.
Job Details: 03/26/2020
REFRIGERATOR LG LFX28978ST Arrived to install previously ordered part. Replaced ice maker
Near Austin, TX 78746
Luis
Job Details: 03/26/2020
REFRIGERATOR KITCHENAID KSSC42QMS01 "Arrived on site for cooling complaint. Removed evaporator cover found partial frost,frost pattern only on a couple coils and back of evaporator,diagnosed slow leak in system. Found Icicles under icemaker. Unit will need a new compressor,heat exchanger,evaporator,heater pan,access valve,drier and icemaker.
Near Austin, TX 78758
Leonardo
Job Details: 03/26/2020
RANGE WHIRLPOOL WEE510S0FS2 Arrived on site to test unit for damaged cooktop. Found scratches on cooktop. Replaced cooktop test unit and unit test good job complete.
Near Austin, TX 78730
David
Job Details: 03/26/2020
DISHWASHER BOSCH SHXM63W55N/01 "arrived on site to diagnose dishwasher that was still dripping from front of unit. Perform diagnostic and rechecked door gasket. Customer informed me the leak is intermittent as well. Ran a cycle to see if I could spot the Leak but was not able to see drips. Replaced doo R gasket due to likely failed gasket, and did see water behind the door gasket. A pulled unit out to check for leaks on the sides and also to check the cabinet for holes. Did not see any, and nothing else was wet. All appears to be working as designed. Call complete."
Near Fort Hood, TX 76544
Al
Job Details: 03/26/2020
WASHER WHIRLPOOL WTW7500GC2 "Arrived to inspect washer error code.Confirmed the complaint and checked the pressure hose and cleared it out by blowing into it.The unit was on a constant drain and wouldn’t allow the customer to make any selections.Removed and replaced the control, calibrated and now unit works as designed.Zip tied the drain hose and photographed.All water lines were dry at the time of service.Job complete"
Near Cedar Park, TX 78613
Tyler B.
Job Details: 03/26/2020
MICROWAVE WHIRLPOOL WMH32519HZ-1 "Arrived to inspect unit with noise, and display turning off was not able to duplicate noise after multiple test. Unit will need display to complete ; ordrng 1 W11333816 (DISPLAY)"
Near Austin, TX 78747
Kevin
Job Details: 03/26/2020
REFRIGERATOR WHIRLPOOL WRT541SZDM00 "Arrived on site and inspected refrigerator replaced start device, also found handles are missing screws and will try to send them direct to customer. Refrigerator has been moved to maintenance office. No water leaks from connections at time of service ; ordrng 4 WP489357 (D2C screw)s"
Near Georgetown, TX 78626
Al
Job Details: 03/26/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived to inspect French door refrigerator top ice maker not working.Found the ice maker was defective through diagnostics.Removed and replaced the Ice maker.Reassembled and unit began operating properly.All water lines were dry at the time of service.Job complete
Near Temple, TX 76502
Jonathan
Job Details: 03/26/2020
DISHWASHER BOSCH SHPM78W56N/11 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Tested voltage out of control going to use her face and found proper voltage but did not get the voltage at the pin connector for the user interface. Replace wire harness and tested unit. Unit is working as designed. Call complete.
Near Round Rock, TX 78665
Andy
Job Details: 03/26/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 Arrived on site for refrigerator with frost in FC. Inspected unit and found gasket not sealing properly. Heated and reshaped gasket to seal properly. Spoke with customer on use and care and practice for best performance. No water leaks present at time of service.
Near Waco, TX 76704
Jonathan
Job Details: 03/26/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Found evaporator fan not operating. Replaced evaporator fan and tested unit. Unit is working as designed. Call complete.
Near Austin, TX 78731
David
Job Details: 03/26/2020
WASHER WHIRLPOOL WTW7000DW3 "Arrived on site to diagnose washer that was leaking from the front. Performed diagnostic and found errors F0E4,F3E2,F2E1, pertaining time fill valve issues. Ran and checked for leak, and found leak coming back left corner in the dispenser housing.Customer approved. Replaced water valve and housing. Retested and verified leak is no longer present.
Near Pflugerville, TX 78660
Andy
Job Details: 03/26/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived on site to install previously diagnosed RC evaporator fan with harness. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Georgetown, TX 78633
Al
Job Details: 03/26/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived to inspect refrigerator ice maker issues.Customer advised the ice bin has a small buildup of ice in the cracks of the ice door compartment.I ran ice maker checks for errors, harvesting and fill and unit tested as designed.Customer didn’t know the ice maker is in the ceiling of the refrigerator section.I adjusted the gasket and advised him the unit may drip a few drops of water and over time the droplets freeze.Unit operates as designed.All water lines were dry at the time of service.Job complete"
Near Round Rock, TX 78665
Andy
Job Details: 03/26/2020
WASHER WHIRLPOOL WTW8040DW4 Arrived on site for washer not rinsing well. Tested and inspected unit and found failed control. Removed failed part and replaced with new. Tested unit and all operations are normal. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.