"Arrived on site to inspect unit for not allowing selection due to always draining, upon inspection found the drain hose too far in standpipe. Removed hose and tested with no problems. Complete"

Arrived on site to diagnose a microwave that was smoking. Found burnt wiring and shorted control.

Arrived on site for dishwasher not dispensing any rinse aid. I inspected the unit and work area. I found the bottom kick plate off and the clips broken. I put the unit through diagnostics and found the dispenser and actuating the rinse aid. I found good voltage to the dispenser. I am ordering a new dispenser and retainers for the kick plate. ; ordrng 1 W10861000 (Dispenser) and 2 WPW10503548 (Retainers)s

Arrived on site for not turning on has power but fan doesn't turn on. Removed motor blower cover and found all components getting proper voltage. Faulty switches arent registering the hood has raised to turn on fan. Upon removing the two filters I found the four #10 torque screws missing from the removable front cover making the vent hood restricted from lowering and raising without making contact on the cooktop. A few times I had to assist the vent hood by lightly pulling up on it to raise all the way. I did not attempt to remove the front cover because the one incorrect screw that was fastened to hold in the front cover was not coming out. With this I could not access the control. Ordering switches and (4) #10 torque screws to return and complete the repair. Will also return with all previously ordered parts just in case. I took pictures where the #10 torque screws were missing from the front cover for reference. I couldnt find the screws in the parts breakdown so these will need to be ordered separately or we will need to return with the compatible four screws to properly secure the front cover to ensure the hood raises and lowers as designed. ; ordrng 1 WPW10398341 (Switch) and 1 W11098806 (Switch)

"Arrived onsite for unit not spinning the water. Tested the unit and found that the switch was broke but found that the wires were cut to the switch on the har wire side and was tied together to bypass the switch. Upon further inspection. Found that the spanner nut was stripped on to the basket. Need to do a complete rebuild of the unit. Ordered all parts. Saw that the tub is NLA, warranty company to research. Needs authorization before returning. ; ordrng 1 3360629 (gear case) and 1 383727 (gasket,centerpost) and 1 389140 (drive block) and 1 63849 (tub-outer) and 1 REQUEST (2HR) and 1 REQUEST (2MAN) and 1 W10389329 (basket) and 1 W10820043 (brake & drive tube) and 1 WP21366 (nut-spaner)"

Arrived onsite to replace previously diagnosed parts. Dryer was having issues and when trying to establish connections dryer was plugged. Will need to reorder up dryer. Office to reschedule SS technician for 2 hrs. ; ordrng 1 WPW10143759 (dryer)

"Arrived on site to test unit for erratic ice production. Customer stated Sears has been out numerous times for defrost issues. Customer had defrost thermostat(5303918214). Verified thermostat was needed also found ice maker needed replaced as it didnt call for water twice. Replaced thermostat and ice maker, tested unit, unit works good. No leaks detected. Job complete."

Arrived on job for complaints of not heating. Found the element open. Replaced element and test.

"Arrived on site for THE LIGHTBULB IN THE FREEZER HAS GONE OUT AND DO NOT SEE HOW TO REPLACE THE BULB. Found led connected as designed. Removed freezer door switch and installed new switch. Once installed the LED module light did not illuminate. Ordered LED module light to return and complete the repair. ; ordrng 1 W11520324 (Bulb, LED)"

"Arrived on site to test unit for door alarm chiming when doors being closed. Found left side RC door was not making contact correctly with switch. Replaced switch, tested unit, unit works good. Customer also complained of ice production and slow water dispenser. Ice maker tested good. Found water pressure was correct. Needing valve and filter head to fix issue. Office to reschedule. ; ordrng 1 W11043013 (Valve) and 1 W11346622 (Filter head)"

"Arrived on site to inspect unit for not washing quietly and squeaking, upon inspection found the belt was worn due to bad control, replaced control previously, replaced belt and tested. Complete"

Arrived on site to diagnose an ice machine that is not producing. Found circ pump sensor failed causing thin ice production. Pump will need to be replaced to complete repairs and office to set return appointment. ; ordrng 1 W11542867 (Pump)

"Arrived on site to inspect unit for not making ice, upon inspection found the unit was not being provided water, opened valve and all functions started. Complete"

Arrived on site for rollers not working/stop of top r. Found plastic rollers separated from plastic housing. Removed both top rack adjusters and installed adjuster kit. Rack rolls in and out as designed. Job completed.

Arrived on site to diagnose a dishwasher that is not cleaning properly. Found circ pump locked up and replaced it. All is working properly at this time and no leaks were found at time of service.

"Arrived on site to replace console from previous diagnosis. Replaced console and programmed to proper model. Tested unit to 350, unit is operating as designed.

"Arrived on site for a dryer that?s overheating again and not completing cycles. Inspected unit and work area. The customer advised that the unit will finish a time dry cycle for 40 minutes but if she puts another cycle on right away, the unit overheats and does not finish that cycle. She also advised that her auto dry cycle is shutting off prematurely. I checked voltage going to the unit both on the unit was idle and when the unit was running and found proper voltage without any variance of voltage. I checked the unit for proper airflow and found the unit venting properly. I called Whirlpool Techline and spoke to Chris SR# 7731332439. He had me check resistance through the exhaust thermistor and run through a couple other tests. He advised that based on all the information from the prior visit in this visit, he could not point anything wrong with the dryer and suggested the customer buy an aluminum vent hose as well as try to lower their front end of their dryer. I advise the customer of taglines findings and told him to call back if they have further issues after they install the vent hose. Call complete."

Arrived on site to install previously ordered part. Disassembled the unit and retested the unit and found the thermal fuse was contributing directly to malfunction causing the unit not to start. Checked the cutoff and it showed it had continuity. Reassembled and unit tested as designed. Job completed.

Arrived on site for range needing trim for the handle on the door. Upon arrival found that the previously installed door handle is now cracked and broken. I withheld from making any repairs to the unit at this time customer is requesting that we replace the door handle again spoke with the office and will need office to reschedule once availability of parts is known; ordrng 1 W10300490 (Door handle (black))

Arrived on site and inspected washer with communication error issues. Customer advised the unit was malfunctioning and after she put in the service call the unit didnt malfunction afterwards. I tested the unit and unit allowed me to make any selections at will. I advised the customer to purchase a single outlet surge protector to prevent any additional issues. Unit working properly. Job completed.

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Took the compressor cover off and found the condenser full of lint. Spoke to PRN was advised that that could be causing an issue with the no cool situation.He advised to clean off the condenser coil?s and then check to see if I had a better frost pattern develop. I did find the frost pattern was better. However, the evaporator never completely frosted all the coils within 20 minutes. Was advised at that point to replace the filter dryer and the coupler due to known issues with those dryers. Replaced dryer and coupler and vacuumed the unit down to -30 psi. The unit help a vacuum for 15 minutes. Charged the unit and the unit pressures got to 145 psi on the high side and one psi on the low side. Unit began to frost the entire evaporator and is working as designed. Call complete."

"Arrived back on site to install previously ordered parts. Removed and replaced the the latch, console, smaller control on console, screw and wire harness. Reassembled and unit power button STILL didnt respond.I Whirlpool Tech Line and spoke with ADRIAN SR# 7731337441 , after replacing all the above listed parts it was discovered issue is within the main control. The main control is an expart and will take some time to arrive. .; ordrng 1 W11481108 (CONTROL)"

"Arrived on site to install previous diagnosed parts. Removed broken outer door panel and installed new. Pulled unit out. Found unit on smooth high gloss concrete surface, recommended friction pads for leveling feet. Found no zip tie attached to drain line. Removed failed front left tub shock and installed new. Assembled unit and added zip tie to drain line. Performed diagnostics mode and checked error codes. Found error F8-E1 long fill. Performed manual test mode and tested inlet valve operation several times and found inlet functioning with good pressure. Ran automatic test cycle, monitored operation and observed for possible water leaks. All tested good, no water leaks detected."

Arrived back on site to install previously ordered parts. R&R the drain hoses and unit tested properly. Job complete

refrigerator needing a previously diagnosed system repair. Upon arrival I was able to recover 4.65 ounces of refrigerant I also re-inspected evaporator coils were found no ice buildup of any kind yet the low side line had about an inch thick layer of ice around the entire low side line near the compressor area and on this visit I also found a bullet valve connected to the low side line indicating a previous sealed system repair has been done before. Found a third been a restriction inside the unit after putting the unit in the home position and installing the new system equipment I pulled a vacuum and after 25 minutes I found no signs of any leaking I then recharge the system with 4.65 ounces of refrigerant and let the unit run for another 30 minutes and found the high side low side pressure is at zero and 150. Also found both compartments cooling very quickly upon completion of repairs. inform customer that it will take 24 hours to cool the unit down and then another 96 hours to fill the bucket up with ice call complete

Arrived on site for a washing machine that does not work. Inspected unit and work area. Rent-A-Center did not know what the actual problem was but advised that the customer had used American home shield for a repair and the Dems the unit non-repairable. Around the unit through diagnostics and found an F8 E6 (water hazard) and and F2 E1 (UI stuck key) error codes. We?re in the unit through an auto test and found the unit working as designed until it got to the lid lock portion. The unit would not agitator spend due to the unit not locking the lid. I did find excess soap buildup inside the washer in replaced the latch. Tested the unit again and the unit is now working as designed. Advised the customer to minimize the amount of soap usage to avoid further issues. Call complete.

"Arrived on site for load wet at end of cycle . Found Gear case leaking oil. , ordering clutch gearcase slider , . No water leaks detected at time of service. Call to set return ; ordrng 1 W10006483 (Clutch) and 1 Gearcase and 1 W10447975 (Slider) and 1 Autho"

Arrived on job for complaints of not washing. Found the motor not plugged in. After correcting wire error test dishwasher and no leaks detected at time of service.

"Arrived on site to inspect dishwasher leaking water from the bottom the door. Upon further inspection, I placed the unit in diagnostics showing error code F10E1. Cleared the code and continued with testing. Unit operated as designed and I could not duplicate the leak. I removed the outer door panel and found where the vent has been leaking and the outer square gasket is badly torn. I removed the circular gasket and cleaned it and the vent opening and reinstalled it. I am ordering the vent see not and scheduled return service. Recommended that the unit not be used until the repair is completed. ; ordrng 1 WPW10428211 (Vent)"

Arrived onsite to replace UI panel. Replaced UI panel. Tested unit. Unit tested good. No leaks at this time. Job complete

Arrived on site for Oven Too Cold - Calibrated - Wall Oven. Placed in diagnostics and F6E4 UI error came on. Removed UI and installed new UI. New UI came with new thermostat for replacement. Removed thermostat and installed new thermostat. Ran three sets of temps at 350 and oven is heating as designed and within 12 degrees of preheat set temp. Job completed.

"Arrived on site for a washing machine that?s making noises during the spin cycle. Inspected unit and work area. Confirmed the customers complaint and diagnostics and found the transmission going out.

Arrived on site for a dishwasher leaking. Upon arrival the customer stated the builder had a plumber come out and found the unit had a hole it was leaking from. I put the unit into diagnostics mode and found stored error code FcE2 for a vent wax motor error. I then ran a test cycle on the unit and found it leaking from the back bottom of the tub. I found the tub with a small gap and allowing water to drip from the back. I did not observe any other leak at the time of service. I called techline and spoke to Austin and received SR# 7731337605. He recommended going ahead to replace the tub and vent motor. Ordering both parts. Office to reschedule. ; ordrng 1 W11228135 (Vent) and 1 W10681513 (Dishwasher Tub) and 1 CNOTE (2 HOUR)

Arrived on site for a washing machine that?s not spitting out clothes. Inspected unit and work area. Placed Anna in Service diagnostics and found an F0 E2 (oversuds condition detected) and F9 E1 (long drain) error codes. I ran the unit through an auto test and found the unit functioning properly until the drain portion. Found the unit draining extremely slowly. Lift it up washer and found instead of underwear stuck on the bottom of the tub restricting water flow into the drain pump. Removed obstruction and tested the unit again. The unit is now working as designed. Call complete.

"Arrived on site to inspect washer for customer. Upon further inspection, I attempted to place the unit in diagnostics and the control panel would not respond. I tested voltage at the outlet and got 120V. Tested the voltage at the unit and got 120V. Tested voltage at the control and got 120V. Could not see the diagnostic light on the control. I advised the customer that the control would need to be replaced before I could test the unit. I am ordering the main control and control panel and office to schedule return service. Unit left unplugged for safety. No water leaks observed during service.; ordrng 1 W11201285 (Main control) and 1 W10911044 (Control panel)"

Arrived on site for ice machine making abnormal sound and not producing clear ice. Inspected unit and work area. Performed diagnostics mode and tested operation. Found inlet valve having little to water pressure. Removed water filter and found same results. Checked water flow to ice machine and found failed inlet valve. ; ordrng 1 W10897719 (INLET VALVE)

"Arrived onsite for unit not washing correctly. Tested the unit and unit was working and not working intermittently, found that the connector for the OWI sensor was not connected fully. Connected the OWI sensor. Tested unit. Unit tested good.

Arrived on site to replace sump and motor and fill valve. Replaced both parts test unit and unit test good job complete.

Arrived on site for water dispenser not working. I inspected the unit and work area. I tested the water dispenser. I could hear the reservoir filling. I let the reservoir fill and the dispenser started working. I checked the unit for any leaks and found none. Job complete.

Arrived onsite for broken bottom spinner arm.All else checks good. Unit is now operating as designed.

"Arrived on site for Leaking blue fluid from back of fridge, sensor at top that shows cold level- keeps shorting out and flickering on and off. Fridge control was not flickering upon arrival. Customer was able to show me a video of the LED temp number flickering as described. Removed control and installed new control. Set program code to 12 as serial tag displayed. Fridge cooling as designed. Job completed."

"Arrived n site to test unit for excessive noise. Found motor housing was rubbing/vibrating on cabinet base. Installed noise dampers on all points of contact underneath motor housing. Installed two self drilling screws on on left side on motor housing to secured motor and housing. Tested unit, verified with customer noise is no longer present. Job complete."

Arrived onsite to replace previously diagnosed parts. Replaced hinges and lid. Tested unit and unit is functioning properly. Job complete

Arrived onsite for dishwasher leaking when in use. Upon inspection I found no error codes stored in the unit. I found the drain hose cracked and leaking slightly in the back. I replaced the hose and tested the unit. There are no leaks detected during time of service. Job complete.

"Arrived on site to inspect refrigerator leaking water inside the RC section. Upon further inspection, I found reservoir was leaking at the seam. I removed and replaced reservoir and retested. Unit is operating as designed. No water leaks observed at the end of service, job completed."

"Arrived on site for NOT CLEANING - DOES NOT THINK THE ARMS ARE MOVING. Customer explained they couldnt hear water coming into dishwasher when the started up a cycle. Placed in diagnostics and got F6E4. No other codes came on. Inspected float switch and found a piece of plastic lodged underneath the float. Once plastic piece was removed, the diagnostics cycle began calling for water and filling the dishwasher as designed. Ran through full diagnostics cycle and heated as designed at the end. Showed customer the piece of plastic and how to check the float switch in the case that this happens in the future. Cleared error code. Collected service fee. No leaks detected. Job completed."

"Arrived onsite for unit not draining or starting. Tested the unit. Unit tested good, it sprayed water and draining. Customer said they would hear beeping from the unit. Let them know that the start button has to be pushed 2 times to start and if the door gets opened at any time, that the start button needs to be pushed again before closing the door. No leaks at this time. Job complete"

Arrived onsite for refrigerator making vibrating noise or hum. Upon arrival I confirmed the complaint to be coming from under the unit is the middle somewhere in the condenser area. I adjusted the 2 bolts at the front that secure the condenser bracket in place. After adjusting the noise went away and did not return. ob complete.

"Arrived on site and inspected dryer and found it was already repaired on a previous visit, apartment complex did not update their list. Found airflow through dryer is still restricted, took one picture. Show the apartment maintenance that it will need to be cleared before dryer can run again properly, job complete."

"Arrived on site to install previously diagnosed fill tube / heater to resolve failed heater. Removed door and removed old heater. Installed new fill tube heater and retested. Unit working as designed. Call complete."

Arrived on site to diagnose a dishwasher that is not completing cycles. Found control and owi not communicating properly and both parts will need to be replaced to complete repairs. Office to set return appointment. ordrng 1 WPW10705575 (Owi) and 1 W10866118 (Control)

Arrived onsite for unit not making ice. When testing the unit. Could not hear the valve activation when calling for the water. Ice maker was working. Ordered valve and the control just incase. Rescheduled with customer ; ordrng 1 WPW10224961 (bin-cntlvr) and 1 WPW10226427 (cntrl-elec) and 1 WPW10349187 (valve)

Arrived onsite and found mullion will be needed to repair fridge. Ordering mullion to repair.. ; ordrng 1 242036301 (Mullion)

Arrived onsite for range with oven door loose panels. I confirmed the handle on the door almost falling off. When I opened the door to remove it the handle bolt fell down between the glass. I disassembled the door and corrected all panels. I secured the handle and re installed the door. The door is working as designed and no gas leaks detected during time of service. Job complete.

"Arrived on site to inspect dishwasher not cleaning the upper rack. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and once the motor came on, the unit began to leak water from the diverter housing which means the diverter has lost position and the seal has broken. I removed and replaced the sump/motor assembly and retested. Unit is operating as designed. No water leaks observed at the end of service, job completed."

"Arrived on site to diagnose refrigerator that is not dispensing ice. Ran unit and the ice door opens, but motor does not turn. Replaced auger motor and retested. Verified unit working as designed and dispensing properly.

"Arrived on site to install previously diagnosed and ordered part. Per virus techs diagnosis, I removed and replaced the inlet valve and tested. I found the recirculating pump/water level sensor failed. The water dispensed into the reservoir and the water overflowed the reservoir and the recirculating pump failed to come on. The reservoir drain pump came on and the compressor/condenser fan and heat valve operated as designed. I am ordering the recirculating pump and CNOTE-LSO PER CUSTOMER REQUEST and office to schedule return service. No water leaks observed during service and unit turned off for safety.; ordrng 1 W11542867 (Recirculating pump/sensor) and 1 CNOTE (LSO PER CUSTOMER REQUEST) and 1 W10919199 (Grid cutter)"

Arrived onsite for dishwasher with toe kick loose. I found the toe kick installed correctly. Job complete.

Arrived on site to diagnose dishwasher that the door was falling down on. Found right side spring had broken. Replaced spring and link kit to resolve. Unit now working as designed. Call complete.

Arrived onsite for refrigerator not receiving water and leaking by valve. Upon arrival found was leaking from dispenser fill tube. .; ordrng 1 WR02X11890 (Water line)

"Arrived on site to follow up on Dishwasher that was not running. Removed standing water from unit and removed drain pump. Found straw wrapped around impeller blades on drain pump, and also debris in drain line. Sucked out line and replaced drain pump. Retested unit and verified all is working as designed. Call complete."

Arrived onsite for refrigerator LED light issues. Upon inspection found freezer LED out. Top 5 led?s partially lit. Will need to replace freezer LED. Light is disrupting other led?s in series. Office to reschedule ; ordrng 2 W10695459 (module)s

"Arrived onsite for unit making noise during wash cycle. Tested the unit, after a few min of testing. The unit started makings a knocking noise. Upon further inspection. Found that the heating element was warped and when the unit was in wash was banging against the heating element. Ordered part. ; ordrng 1 W10703867 (heater)"

Arrived on job for complaints of top rack falling. Found the adjuster damaged. Replaced adjusters and test.

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced actuator and tested the unit. The unit began to agitate and span as designed. I did not hear any abnormal sounds during operation. The customer advised that the unit was making a clicking in clanking sound as it was agitating prior to our prior visit. I did advise that the unit should operate as designed. Call complete.

Arrived on site for a load and go container leaking. Upon arrival the customer stated he had tightened the nut on the load and go container and it lessened the leak. Upon further inspection I found the solenoid on the load n go container to be off a little which was allowing it to leak. I also found the o ring on the docking tube to be misshaped. I am ordering both parts to return and install. Office to reschedule. ; ordrng 1 W11318830 (Load N Go Tank) and 1 W11106544 (Load N Go Docking Tube)

Arrived onsite for dryer not functioning. Upon inspection found failed fuse and cutoff. Inspected heating element and was not broken or visibly failed. Did notice second row of coils was slightly bowed. If symptoms persist recommend replacing heating element. Could possibly be expanding and grounding to housing. Unit is currently functioning properly. Job complete

"Arrived onsite for long preheat time and broil igniter not igniting. Upon arrival tested unit and found Temperature discrepancy of 100?. Set to 450 and recorded 352. Bake is igniting but broil igniter seems to be malfunctioning. Broil Igniter is clicking but no ignition is taking place. This is customers fourth replacement unit and customer is not happy. Customer is willing to attempt repair, but hoping it addresses all the issues. Ordering control, sensor, broil igniter, regulator and LP bake / broil conversion. Unit is on LP. Double check orifice conversion for bake and broil, also regulator conversion. ; ordrng 1 W10333842 (igntr-BROIL ) and 1 W10833885 (sensor) and 1 W11126051 (orifice) and 1 W11258611 (cntrl-elec) and 1 W11449506 (REGULATOR )"

Arrived onsite for previously diagnosed parts. Replaced unit motor and tested unit is now operating as designed.

"Arrived on site for oven intermittently not working. I inspected the unit and work area. I found the unit not connected to WiFi. I entered diagnostics and found error code f6e4 UI to control state. I cleared the error codes and tested the components through diagnostics. I found all components working as designed. I tested the bake and broil elements from the control and I found them in good condition. I am ordering the UI to complete the repair, and returning with the main control just in case. The office will reschedule when we have an eta on the part. ; ordrng 1 W11296171 (UI)"

"Arrived onsite for door to the unit fallen down easy. Tested the door and door would fall easily. Looked near the hinges of the door, and saw that the rubber pads were gone. Replaced pads. Tested door. Door tested good. No issues at this time. Job complete"

"Arrived on site and inspected washer and found no safe error codes customer is experiencing unbalanced loads showed customer how to correctly load washer to prevent this and discussed correct amount of detergent usage washer is operating as intended, job complete"

"Arrived on site and inspected refrigerator and found frost in freezer light and frost in freezer rails keeping them from sliding properly. Used steamer to remove frost and rails are now operating properly. Also steamed freezer light housing and it is now working again. If it happens again bringing back rails and brackets for freezer should be prescreened, job complete"

"Arrived on site to follow up on refrigerator still not making much ice. Checked temps again and found FC at 13 degrees, and RC at 38. Since last visit RC has gone back to normal. I removed the evap cover and verified there was a good frost pattern, but an ice ball was formed in the suction line area. Talked with SW who recommends we melt down the ice ball and unplug the unit so it can reset and remove all ice.

"Arrived on site to test unit for not doing anything. Found unit was trying to drain as water was present in tub but water was not draining. Verified voltage, but pump not engaging. Replaced pump, tested unit, unit works good. No leaks detected. Job complete."

"Arrived on site and inspected dryer and found airflow is showing restricted on airflow meter. Dryer is heating properly removed vent hose from rear of dryer and it is full of water. Empty vent hose of water and showed customer that airflow is good on dryer with vent hose removed. Recommended that a service be contacted to clean the vent to the exterior of the home, job complete"

Arrived on site for lint backing up in dryer . Ran temp and air flow meter . Both showed air flow restriction. Removed hose and ran test again . Both passed . Removed vent hose and found exterior vent flap sticking . Removed built up lint . All checked normal. Job complete.

"Arrived on site for fridge not making ice and the freezer not cooling. I found the unit going through a defrost. I gained access to the evaporator and found an ice ball at the cap tube see so quick pics, indicating there is a leak or restriction at the evaporator. I gained access to the compressor and power cycle the unit. I found the compressor and fans coming on. The unit will need an evaporator, uv dryer and access valve at the least.

Arrived on site to install hinge for oven door. ; ordrng 1 WP9760572 (Left hinge) and 1 WP3400832 (Screw)

"On site and inspected washer and found saved error codes for Lid not open between cycles, lid unlock default, also found hot water valve is barely trickling. Hot water valve has some debris on the connection took pictures and recommended that the apartment complex clear out the hot water heater has calcium buildup in it is likely the cause for the valve failing"

Arrived on site to test unit for no power. Test unit and found power at cord but wrong polarity. Turned breaker off and secured wires correctly. Test unit and unit test good job complete.

"Arrived onsite and found f2e2 error. Reset for 5 minutes, error immediately reoccurred. Advised customer that ui console panel would be needed to repair. Part number W10617332.

"Arrived on site for rc section not cooling. I inspected the unit and work area. I found a massive ice buildup on the rc evaporator cover, see sdquick pics. I inspected the pantry UI and harness I found them in good condition. I gained access to the control and tested the rc temp and evaporator thermistor. The rc evaporator thermistor is receiving 2.5 vdc and homing out at 23.32 kohm(0 degrees). I found the rc temp sensor receiving 2.6 vdc and 6.6 kohms(45 degrees).

Arrived on job for complaints of not reaching temperature. Found the valve failed. After replacement test operation.

Arrived onsite for washer leaking while in use. I inspected the unit and work area. Customer stated the dispenser hose to tub had been replaced recently I ran diagnostics and found a error code for over sudsing. I let the cycles run through and complete but I could not find a leak or any excessive suds. I can see evidence of water trails coming down from the dispenser. I found a service pointer relating to the spray pattern inside this dispenser. I am ordering a Dispenser assembly(W11465532) according to the pointer and hot hose(W11316257) cold hose (W11316599) jic. ; ordrng 1 W11465532 (Dispenser) and 1 W11316257 (Hot hose) and 1 W11316599 (Cold hose)

Arrived onsite for refrigerator not producing ice. Upon arrival I found FC=-1 RC=39. I ran diagnostics and confirmed function to all fans and damper. I accessed the ice maker motor and attempted to manually turn the wheel to engage the cycle. The ice maker had no function. I removed the IM and checked voltage to the harness. I found 125 Vac coming in to the ice maker. The customer stated that there was a lightning strike that knocked out other appliances. I disassembled the ice maker and found the motor burned or shorted most likely caused by recent storms or lightning strikes. The customer agreed so I replaced the ice maker. I was able to cycle the new ice maker and it filled as designed.

Arrived onsite and restored microwave to working order by repairing the interlock cam position.

Arrived on site for range having a gas leak. I inspected the unit and work area. I gained access to the regulator and the inlet line. I used a bubble solution on all exposed lines and found no leaks. I tested the cooktop and found the valves closing properly and not weeping. I adjusted the flame on th front two burners. The unit is working as designed. Job complete.

"Arrived on site for dishwasher not powering on. Inspected unit and work area. Found nurtural in junction box loose. Added new wire nut and corrected connection. Powered unit on and performed diagnostics mode. Monitored test operation and observed for possible water leaks. All tested good, no water leaks detected. Spoke with customer on user care guide."

"Arrived on site to diagnose ice machine that was not making thick ice. Customer described the ice as thin and watery. Ran unit through diagnostic mode. Found ice was set to lowest setting for thickness. Adjusted to thick ice. I also noticed that the unit is taking a long time to fill, and the valve seems to be timing out. Advised customer that if the unit has thick ice with this setting change we are set. If this does not change anything, recommend replacement of inlet valve on next visit.

Arrived on site to replace cooling fan. Replaced fan test unit and unit preheated to 350 job complete.

Arrived on site to replace gasket for refrigerator. Replaced right side door gasket and all is working properly at this time. No leaks were found at time of service.

"Arrived on site for a dishwasher not getting water. Upon arrival the customer stated they already had another tech come out and replace the drain pump. I found that as soon as you close the DW the drain pump will click on. I put the unit into diagnostics mode and found no error codes. I found all loads energizing, but the valve would only kick on for a second. Upon further inspection I found the float switch assembly physically broken. I found the switch needing to be replaced and quoted the customer on the part. I installed the float switch and then tested the unit. It was no longer erroneously draining. I found the unit now filling and begging a wash cycle. The unit is working as designed. No leaks observed at the time of service.

"Arrived on site to install previous diagnosed part. Removed failed reservoir drain pump and reservoir. Per diagnostics mode and tested operation. Found water not recirculating over evaporator. Mead voltage to pump and found correct voltage. Will need to replace pump will bring inlet valve on return. . ordrng 1 W10897719 (INLET VALVE) and 1 W11542867 (PUMP)"

Arrived on site to install previously diagnosed parts. I installed both orifice holders. I could not test the unit due to it not being installed yet. I advised the builder the orifices and gas line need to be installed yet a licensed plumber. Call complete.

"Arrived on site for refrigerator not cooling. Inspected unit and work area. Found compressor starting and stopping. Gained access to compressor and measured amp draw. Found compressor drawing 14 amps then shutting off. Measured capacitor and found within range. Mess ohms on compressor and found electrical windings good. Removed starting device and tested with new and found same result, indicating a mechanical failed compressor.

Arrived on site for front coming off ice bin . Found front not properly installed and missing screws . Redid auger and reinstalled front and replaced missing screws . No water leaks detected at time of service. Job complete