Arrived onsite and found squealing from the factory belt being a little too long. Replaced with updated shorted drive belt. Unit is now operating as designed. Advised customer on repair. All checks good.

Arrived on site for dryer on.y running 5 minutes then shutting off. Inspected unit and work area. Performed diagnostics mode and checked fault codes and found none. Performed air flow test and found good air flow. Found load size to small and not enough moisture for sensor to work. Informed customer on small loads would need to use time dry. Unit tested good.

Arrived on site for microwave sparking in center. Inspected unit and work area. Found cavity paint burnt around turn table pivot. Added high temperature cavity paint to correct issue. Informed customer to allow 12 to 24 hours before using to allow paint to dry. Job completed.

Arrived onsite and replaced the ui per techline instructions and verified the ui is reading the same model as the sticker. Unit is now operating as designed. Advised customer on repair. All checks good. Customer will need to set up WiFi to alow for ongoing updates to software.

"Arrived onsite for unit having water in the drip tray at the bottom of the unit. Looked at the unit and couldnt find a leak, it looked like it may have been leaking from the inlet hose. Pulled the tray out and dried the water inside the tray and off the switch. Put it back together and tested the unit and couldnt find the leak during testing. Called tech line to report findings. Said that the customer may need to replace the water inlet hose. Spoke with Andrew got Sr#7732747487. No issues at this time. Job complete"

"Arrived on site and replaced all upper rack parts diagnose by previous technician, job complete"

"Arrived on site for freezing in fresh food. Found air leaking from damper door,replaced damper,called tech support,support agreed on replacing damper,checked resistance for fresh food thermistor at control and in fresh food. Per tech support need to replace control ; ordrng 1 WPW10317076 (Control)"

Arrived on site to install previously diagnosed parts. Removed inlet valve and installed new inlet valve. Ran harvest and water filled mold as designed. Reminded resident to dump any ice it produces tomorrow morning or tonight. After this it will be safe for drinks. No leaks detected. Job completed.

"Arrived on call to replace previous diagnosed parts. After replacing lower spray arm, adapter and sensor test dishwasher. Found water spills out fron wash motor. Will need to replace motor. ; ordrng 1 WD49X23778 (Wash motor)"

"Arrived on site for loud noise. Listened to customer recording of noise,noise is from recirculating pump running with little to no water in pan,ran valve good water flow. Replaced recirculating pump that includes water sensor,ran diagnostics all test passed no odd noises from pumps or drain pumps."

"Arrived on site for complaints of vent hood not working properly. Found the vent was working, but the installation was incorrect. All functions working, but the air is not being vented up and out, due to a large gap in the back causing it to not be sealed. Air is traveling back down to stovetop, causing burner flames to move. Sent video to service team. Advised customer to contact builder and have the install corrected. Job complete."

Arrived on site to diagnose refrigerator that has ice building in FC. On arrival found some light frost due to freezer door gasket not sealing. Unit is off level. Adjusted level and heated and molded gasket to close gap. Unit working as designed. Insulated vibration from floor panel under the compressor supports with cardboard. Call complete.

Arrived on site for range console being chipped. I inspected the unit and work area. I found the console chipped. I replaced the console with a new one. Job complete.

"Arrived onsite for unit not washing. Tried to get the unit to start but it would not spin and drain. Upon further inspection, found that the drain filter was clogged. Removed clog. Tested the unit. No issues at this time. Job complete"

Arrived on site to install previous diagnosed part. Powered unit off at circuit breaker. Removed failed UI and installed new. Powered unit on and performed setup. Tested operation and found unit working as designed.

Arrived for dryer not operating. Upon arrival customer informed me that the unit is now operating as designed.job complete.

Arrived on site to diagnose a dishwasher that is not cleaning well. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and best cycles and options for best performance.

"Arrived on site for customer complaint of unit making noise, found coins between washplate and basket, I removed coins, ran calibration cycle and spin cycle, unit tested good.

"Arrived on site to replace hinge receivers for 30in oven, after replacing, unit is working as designed."

Arrived onsite for DW with cracking noise coming from the door when opening it. Upon arrival I asked customer to show me how she opens the door and found that the opens it too far causing the outer door panel to push past the toe panel which makes the noise. I instructed her on how far the door is supposed to be opened. Unit operating as designed.no leaks at this time.Job complete.

"Arrived on site for customer complaint of unit not powering on, I was able to get unit into diagnostic mode, clear error codes, which were unbalanced load error, ran a test cycle, unit tested good. If problem continues, will need console.

Arrived on site to diagnose a refrigerator that is leaking. Found ice melt water has gotten into pantry control and corroded wiring and shorted control.

"arrived on site and found microwave control panel is dented. After replacing it confirmed microwave is operating properly, job complete"

"Arrived on site to diagnose range that isn't fully heating. Ran unit and measured Temps. Found a 375 degree preheat is triggering done at 275. Temp sensor looks new, and bake element is glowing and heating. Ordering control rebuild and another temp sensor to resolve. Office to schedule when parts arrive. ; ordrng 1 Rebuild (Control Rebuild) and 1 316217002 (Temp Sensor), states that autho needed"

"Arrived on site for cooling issue in fresh food section. Ran diagnostics sensors off one reading 34 other 53 diagnosed defective thermistors,removed cover defrosted ice on upper section of evaporator replaced cover assembly that includes both thermistors.

Arrived on site for Dryer will not run. Found neutral wire was not tightened down enough and was not connected upon arrival. Took picture for quick pic. Secured neutral wire with block screw into terminal block and dryer is running and heating as designed. Made sure all screws were tightened. Job completed.

Arrived on site for Will Not Agitate - W11531483A - PRE-ID W10815026 Not Agitating?- SP?W11531483A? Placed in diagnostics and F7E6 came on. No other errors came on. Cleared error code. Ran diagnostics and found motor would not spin belt in agitation or spin. Getting 120 at the wall. When washer is in spin voltage remains at 120. Ordering a new motor (W11497303) and capacitor (W11428524) to return and complete the repair. Will return with all parts. ; ordrng 1 W11497303 (Motor) and 1 W11428524 (Capacitor)

"Arrived on site for TOP RAIL LEFT SIDE BACK GUARD IS MISSING - FALLS OFF issues #313. Found left side upper rack (rear) stopper was broken and half of it was still lodged inside the rail. Removed broken piece from right side and couldnt locate the other half no longer attached. Removed filter and cleaned, still no sign of broken half. Installed both left and right rear stoppers I was sent with. Left side was cracked and would have eventually broken like right side. Ran diagnostics and no error codes came on. No leaks detected. Job completed."

Arrived on site for no ice. Icemaker not running through a forced harvest diagnosed a defective icemaker,replaced icemaker,icemaker ran through a cycle and filled with water.

Arrived to inspect unit not dispensing water or making ice. Found the dispenser for water is working properly and customer had ice maker in the off position. I scrolled through the main menu and turned the ice maker on. Unit filed and was harvesting when I left. Job complete no parts needed.

"Arrived on site and inspected dryer and found customer is experiencing long dry times. Airflow meter is showing airflow is restricted. Removed vent hose from the rear of the dryer and airflow is now good. vent to the exterior of the building will need to be clear/clean by apartment maintenance. There is no fault with the dryer, Picture of airflow meter, job complete"

"Arrived on site for freezer door not closing properly . Found washer missing on bottom hinge of FZ door . Replaced washer , door is closing properly . No water leaks detected at time of service. Job complete"

"Arrived on site to replace previously diagnosed ice maker, replaced ice maker but unit missing feeler arm, customer said that the previous tech took it, will need feeler arm to complete job, advised customer to monitor ice marker, and to empty bin when getting to full until feeler arm is installed office to reschedule ; ordrng 1 WPW10474785 (Arm, shut off)"

Arrived on site for NOT COOLING IN BOTH COMPARTMENTS--CAN HEAR IT RUNNING BUT NOT COOLING--THERE IS SOME AIR FLOW. Powered down unit for thirty seconds and powered on. Compressor turned on for approximately 3 seconds and shut off. Valves inside compressor have gone out.

Arrived on site to follow up on refrigerator that was not dispensing water. Replaced rear valve and tested unit. Verified proper flow with no issues or frozen reservoir. Unit reservoir has not frozen since adjustments were made. Unit working as designed. Call complete.

"Arrived on site to replace previously diagnosed door handle, verified that the handle was needed, replaced handle, unit now running as designed,job complete"

"Arrived onsite for unit not getting passed the fill stage. Tested the unit and only got water to put in but would not agitate. Went ahead and replaced the control but that did not fix the issue. Upon further inspection, found that the connector on the back of the unit that sends power down to the motor parts and all was not connected correctly. Connected correctly, tested the unit and unit tested good. No leaks at this time. Job complete"

"Arrived on site for dishwasher needing previous diagnosed, but not limited to, dispenser, motor, control, etc. upon arrival installed needed parts. Reassembled and tested unit. Found no leaks during tests. Unit fills agitates and drains as designed. I formed customer to give unit time to cure rinse aid into unit for better drying. Call complete"

Arrived onsite for no water dispensing after repair. Found frozen water line. Thawed line and water was restored. checked placement of thermistor and sealed gap in evaporator cover to air tower. Unit is functioning properly. Job complete

"Arrived onsite for unit not allowing bake to start. As soon as you push for the bake cycle, an error message pops up for the fan cooling speed to low. Gave customer quote for fan and new knob they requested. Office to reschedule. ; ordrng 1 W10596749 (Mini knob) and 1 W11107275 (Fan assembly)"

Arrived on site to replace previously ordered parts for dishwasher. Replaced panel but handle stud screw broke. Screw and stud will need to be replaced to complete repairs.; ordrng 1 W11157086 (Stud) and 1 W10826179 (Screw)

"Arrived on site to test unit for racks fall off, tested unit found top and middle rack right side wheels slip out of track due to missing track stops, installed both stops, put rack back on tracks, unit running as designed, no leaks detected job complete"

"Arrived on site for no ice and not freezing. Found deli ui unresponsive,removed ui found damaged and corroded wires at harness. Removed freezer evaporator cover found ice build up only on inlet of evaporator,ran diagnostic test for cooling evaporator not frosting diagnosed a leak in the system. Unit will need a new deli door,deli ui,compressor,fresh food evaporator,freezer evaporator,uv drier and access valve.

"Arrived on site to inspect venthood blower not operating properly. At previous service call, I was unable to remove the blower to inspect. Arrived today with 2nd tech and was able to remove the blower to find no debris in the housing, but the motor was bad. Removed and replaced the blower and retested and unit is operating as designed. Job completed."

"Arrived on site for no water dispensing. Tested valves passed diagnosed no water exiting filter head,ordering a new filter head and customer will provide a new filter. ; ordrng 1 Filterhead"

Arrived onsite for vent hood control malfunction. Upon arrival I installed new control and tested unit and found unit operating as designed. Job complete

Arrived on site to diagnose a range with a broken glass top. Found glass broken around left front burner and called tech line to document. Ordering replacement glass and office to set return appointment. Tech line rep (Joel)File# (7732750721); ordrng 1 W11178791 (Glass)

"Arrived on site for led modules out in fresh food section . Found lower led out on right side and 3 out on left side . Ran voltage checks and found all four modules out . Replaced led moudules . All lights are on , freezer lights are good . No water leaks detected at time of service. Job complete"

"Arrived on site to to test unit for air blowing out from top of microwave, tested unit found has exterior ventilation but not done right, unit also missing damper door, installed damper but proper ventilation install will be required, advised customer to call contractor to resolve this issue,at this time the unit is running as designed,job complete"

"Arrived on site to inspect unit for not allowing buttons 1-3 to be pressed, console had already been replaced, so I replaced the quantum board and tested. All functions returned with no issues. Complete"

Arrived on site to install previous diagnosed part. Found console that was sent was black and unit is stainless steel. Found correct part number was order. Will need to reorder console and inspected before schedule. Office to schedule return when ETA is available. ; ordrng 1 W11297709/stainlesssteel (Console stainless)

"Arrived on call for complaint of over filling, found the bin thermistor not sensing properly.

"Arrived on site to inspect unit for not being able to open the freezer door , upon inspection found the units bottom drawer was sealed shut with ice but customer defrosted it, , cleaned out old drain tube which had sediment inside, cleared dust underneath and turned back on.

Arrived onsite for ice dispenser dripping water. Upon inspection I found that the ice door seal was misaligned causing warm air to get in to the ice bin meriting the ice and the water to run down and out of the dispenser.I adjusted it and tested the ice door and found that it is now sealing properly. Upon further inspection I found that the filter was installed incorrectly causing the filter light to stay on. The filter is stuck in the housing I am ordering 1x ed1r1rxd1 filter and 1xw11162041 housing rescheduled; ordrng 1 EDR1RXD1 (Filler) and 1 W11162041 (HOUSING)

"Arrived on site for Not Draining - Top Load Washer. Plugged in washer and pump began draining residual water. Placed in diagnostics and no error codes came on. Ran auto diagnostics and could hear bearings in gearcase making a ratcheting noise when in spin. Gained access to splutch and found oil inside splutch teeth and inside splutch assembly. Took pictures of oil for quick pics. Ordering gear case W11454741, splutch assembly W10721967, belt W11239857 to complete the repair and will return with all parts. ; ordrng 1 W11454741 (Gear case) and 1 W10721967 (Splutch assembly) and 1 W11239857 (Belt)"

"Arrived on site to test unit for not enough water during wash cycles, tested unit found unit receiving good amount of water, but customer says there should be more, according to her last model, customer stated that this her first time buying a washer with wash plate design, after tested multiple components and pressure tube, replaced control board as precautionary per customers request, called tech line to received sr#7732757049, at this time the unit is running as designed,no leaks detected job complete"

"Arrived on site to test unit for water leak, tested unit found bottom or FC completely covered in ice, removed evap cover and noticed that the evap drain frozen over, used hot water to clear drain, inspected drain, drain working as designed, no leaks detected job complete"

Arrived on site to test unit for unit leaking heat from the back of the unit. Test unit and found unit venting from vent front the back of the unit as designed. Job complete.

"Arrived onsite for the unit leak at the freezer door. Looked at the unit and saw ice the bottom of the freezer. Checked the drain tube and drain tube was clear, also checked the drain hole. Was able to clear the hole for the unit to drain better. Let customer know to allow the unit unthaw in the freezer to help with the left over ice to unthaw so issue will not return for a while. No issues at this time. Job complete"

Arrived on site for refrigerator to drop off filter ordered from customer. Upon arrival got no answer/response at door. Lef5 filter behind flower pot on left side of door and took photo of location. Call complete

Arrived to inspect dryer not staying on unless customer held the pts switch the entire time. Confirmed the complaint and found the pts was broken and needed to be replaced. After replacing it the unit began operating correctly. Job complete

"Arrived on site to test unit for power turning off intermittently, customer stated that UI would a also freeze at times, all unit behavior are suggesting that the unit did not receive proper firmware updates, customer stated that unit was connected to Wi-Fi at one point but is currently, advised customer that the issue is not with the hardware but software and to get unit connected to Wi-Fi asap, if customer needs any assistance he should contact whirlpool customer service, job complete"

Arrived onsite for oven having damage. Looked at the oven and found damage on the control panel. Ordered part. Office to reschedule ; ordrng 1 W10825357 (Control panel)

"Arrived onsite for refrigerator rocking. Upon inspection found Cabinet is creased and wheel holder is bent in. Call tech line for assistance. Because damage caused crease in cabinet, .

Arrived on site for refrigerator not cooling properly. Upon arrival confirmed issue. After further testing I found abnormal defrost issue in fc caused by a failing defrost thermostat and control causing intermittent defrost at random times. Replaced the control & fc harness. Reassembled and reprogrammed new control to unit. Found unit working fully as designed and not allowing defrost heater to kick on randomly. Informed customer to give unit 24hrs to s5ablize temps. Call complete

"Arrived on site for complaints of oven not heating correctly. Found 120vac at the wall, and polarized. Found terminal block burnt up. Took picture. Will need new terminal block and wiring harness to complete repair. Office to reschedule.; ordrng 1 W11176673 (Main harness) and 1 WPW10245259 (Block)"

"Arrived on site and inspected range and found there is a rattle/vibration coming from the rear panel when the cooling fan is running. Removed rear panel and added sound pads at contact points, after reattaching rattling has stopped. If issue continues will need to order 10 sound pads, job complete"

Arrived on site to test unit for unit leaking. Test unit and found steam coming out of exhaust. Job complete normal operation of unit.

"Arriced on site to follow up on refrigerator with low ice production and had warmed in the freezer. On arrival checked temps and found as follows. Temps: RC at 35, FC at -11. Thermistor reading at -9 on FC evap, -11 in FC, 35 in RC. Compressor is cool to the touch. RC average 35, FC average 2. Unit seems to be inconsistently cooling in the freezer compartment, causing a shortage of ice as well. Since thermistor reading are matching Temps and unit is not overheating the compressor, ordering the updated control kit for this model with new main control and UI per parts instruction. Power cycled unit. Office to schedule return when parts are received. Unit is adequately cooling at this time and has no indications of a sealed system failure. ; ordrng 1 W11533213 (Control Kit)"

"Arrived on site to test unit for no ice production, tested unit found water valve not activating during diagnostics, removed cover, valve receiving 120VAC but not opening, Recirculating pump is making a very loud grinding noise, recommend to customer replacing water valve, Recirculating pump and reservoir drain pump, office to reschedule ; ordrng 1 W10897719 (Valve) and 1 W11566406 (Recirculating pump) and 1 W11542868 (Reservoir drain pump)"

"Arrived on site for dishwasher having rust on door panel and not cleaning well. Inspected unit and work area. Identified rust spots and found minor scratch on panel (see SD-PIC). Performed diagnostics mode, no stored error codes. Monitored test cycle and measured amp draw to element. Found element drawing 7.5 amps. Found spray arms turning as des. Called Whirlpool tech support and spoke Robert. Used Weimar stainless cleaner and removed rust spots. Robert stated to address user care guide information with customer. Spoke with customer on soap and operation. All tested good, no water leaks detected during service. (Sr# 7732748472)."

"Arrived on site and replaced harness recommended by techline on previous visit, this did not have any positive affect. Spoke with techline again, control board, harness, and door locks have all been changed out and issue is still happening.

"Arrived on site to diagnose refrigerator with ice melting in icebox. Customer requested I swap out the water supply line as well. Replaced water supply line and ran through DC circuit checks. Found ice box fan is surging often and not staying consistent. The adapter on the rear of the icemaker is also leaking and has ice built up around it. Advised customer we need to replace icebox fan and adapter to resolve the melting ice. returning with UI and PCB if needed after ice box fan is replaced. . ; ordrng 1 W11089931 (UI)"

Arrived on site to test unit for oven not getting to temp. Test unit and found unit getting to 352? at 350 job complete.

Arrived on site for no ice. Diagnosed a defective icemaker replaced icemaker ran through a cycle and filled with water.

"Arrived on site for complaints of unit not starting, and getting door open error message. Found interlocks with several burnt up terminals

"Arrived onsite to replace housing. Upon replacement of the part, noticed the new one was damaged and found that the unit had other multiple issues.

Arrived on site for refrigerator not cooling in fc and making a loud noise. Upon arrival confirmed issue and found a major defrost issue had occurred in fc. Fan motor was grinding against the ice built up. Found following results Rc thermistor is ohming at 7.14k rc evap thermistor at 7.22k. Fc thermistor 25.4k and defrost thermostat is at 41.3k. Freezer has a major defrost issue. Called techline and spoke with Leon sr#7732751397. Together we determined unit had a failing ui and hv control as well as a failed fc evap fan asm. ; ordrng 1 W11330971 (Ui control) and 1 WPW10675033 (Hv control) and 1 Cnote

"Arrived on site and dropped off disposal, job complete"

Arrived on site to replace display board and console. Replaced both parts test unit and unit test good job complete.

"Arrived on site for dishwasher not drying. Ran diagnostics got 8-1 errror code . Found lots of suds in tub . Found dispenser leaking . Also found sensor homing out of range . Ordering dispenser and sensor . No water leaks detected at time of service. Call to set return ; ordrng 1 WPW10705575 (Sensor) and 1 WPW10199696 (Dispenser)"

Arrived on call for not cooling. Found the fans all working and compressor running but no frost pattern. Will need SS repair. ; ordrng 1 Research (Compressor) and 1 Research (Evaporator)

"Arrived on site for right front burner not sparking . Found electrode failing . Will need both burner head and orifice holder and screws due to screws being rusty . Other screws on burner heads are good to remove . No gas leaks detected at time of service. ; ordrng 1 74010772 (Orifice holder) and 2 WP8273062 (Screws)s"

Arrived on call for complaint of not working. Test light and both fan speeds. Valentines fan working properly.

"Arrived on site for ice machine making abnormal noises. Inspected unit and work area. Performed diagnostics mode and tested all components. Had customer listen while running components. Was not able to get unit to make noise that customer was describing. Ran unit in normal operation. Monitored rinse cycle and ice production. All tested good, no water leaks detected during service. Spoke with customer on operation."

Arrived onsite for compressor replacement. Found unit needed lokring on aluminum cap tube. Will need to order lokring and Parts research rear wheels. Wheel has failed. Office to reschedule ; ordrng 1 Lokring (Lokring) and 1 Partsresearch (Rear wheel)

Arrived on site for washer not operating correctly. Upon arrival confirmed issue with customer. Found no errors in Diagnostics. After further testing found no failures in diagnostics operation tests or normal cycle operation tests. After discussing complaint with customer I found that prior installer hadnt discussed with customer how unit is meant to function or be started properly. Instructed customer on how to properly start unit and get proper cycles selected. At this time unit is fully functioning as designed. No leaks found during tests. Call complete

Arrived on site to diagnose a washer that is making unusual noise. Found belt slipping on cam causing sqealing. Replaced belt and cam and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site to test unit for right burners not igniting correctly. Test unit and found burner caps not on correctly making flame pop and not come on evenly. Secured burner caps test unit and unit test good.

Arrived on site for dishwasher needing previous diagnosed parts. Upon arrival reconfirmed part of prior diagnosis. Found ACU as well as float switch both functioning as designed. Acu had stable 120v connection being received and sent. Found float switch cutting off water supply as designed and ohming within specs. Found motor failing and overheating when power was applied then seizing up. Replaced motor. ; ordrng 1 W10142297 (Tub)

"Arrived on site for refrigerator that is not cooling or making ice. Inspected unit and work area. The customer advised theyve been hearing a fan knocking in their freezer and have had temperature issues. The husband did explain that his wife sometimes leaves the freezer door open and the whole freezer is frosted by the time that they open their freezer again. Ran through diagnostics and checked all thermistors and freezer sensors. All checked good. Ran through the defrost sensor and the defrost sensor passed. Ran the unit through a force defrost and found the heater kicking on and starting to defrost the evaporator. Spoke to PR and was advised to check resistance readings on the freezer thermistors and sensor and all checked good. Found 9.85k ohms for the fc evaporator sensor and 7.64k ohms for the FC compartment thermistor. I told the customer that because the unit is showing me that its working properly at this time, the only other issue would be with an electronic issue between one of the boards. I did advise the customer that it is possible that because they dont always close their freezer door, they may have built up too much ice for the defrost heater to handle. I told the customer to defrost the unit manually due to the evaporator cover being covered with ice buildup.

Arrived on call for complaint of not cooling. Found the return air blocked with ice. Removed ice and air flow returned.

"Arrived on site to test unit for doors not leveled, customer stated that attempts were made to level but did not work, stated to customer that the unit has leveling feet, customer was unaware, leveled unit, customer satisfied with results,job complete"

"Arrived on site to diagnose dishwasher that has leaked several times. On arrival customer informed me that the last cycle did not leak at all. Ran unit for 10+ mins and couldn't find any leaks. Tested several drain and fills and couldn't verify leaks. Judging by baseboards there has been water somewhere under the cabinet. Advised to run the unit with the toe kick off and take video if they can see any leaks. No repair performed since issue could not be duplicated.

Arrived on site for dishwasher not functioning. Upon arrival confirmed issue. After entering diagnostics I found FA E5/E4. After further testing found heating element leaking and causing unit to think water wasnt in 7unit. Replaced element then reassembled tested unit. Found dishwasher fully functioning as designed. No leaks found at time of service being completed and tested. Call complete

Arrived on site for vent hood fan not working. I inspected the unit and work area. I found the lights working. I found the fan humming but not spinning. I removed the fan assembly and found two screws that are too long and stopping the fan from spinning. I tested the fan outside the shroud and it worked as designed. The builder will have to come out and replace or remove the screws. Job complete.