Service History 567 - Appliance Express

We serviced a

JENN-AIR COOKTOP

Model JGD3536GS00

Near Austin, TX 78750

Justin

Job Details: 05/20/2022

"Arrived on site to install previously diagnosed parts. I installed the burner caps and igniter per last tech. However, I found we had the wrong burner head on hand. I tested unit and found that it still was not igniting. I found that the spark was thinner than all of the other sparks. Indicating the spark module is not working properly. Due to this I installed the spark module and tested the unit again. I found the unit now working as designed. Call complete.; O-emld tckt"

We serviced a

GE DISHWASHER

Model GDF610PSJ2SS

Near Georgetown, TX 78633

Lou

Job Details: 05/20/2022

"Arrived on site to inspect dishwasher tripping the breaker. Upon further inspection, I found the unit not responding at the control panel. I found the breaker tripped. Turned the breaker on and was able to place the unit in diagnostics. When I went to test the drain pump, the unit tripped the breaker again. I pulled the unit out and found where the sump manifold had leaked water and the water got on the drain pump. Also found where the fill funnel is leaking water. Unit left unplugged for safety..; ordrng 1 WD08X22758 (Manifold gasket) and 1 WD18X21680 (Sump manifold) and 1 WD12X22158 (Fill funnel)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Austin, TX 78745

Joe Z

Job Details: 05/20/2022

"Arrived onsite for continued issues of NO ICE PRODUCTION - NOT HEARING ANY WATER. Upon arrival inspected unit. Ice bin is empty. Removed icemaker and found filled with ice. Icemaker is just not turning ice into bin. Found gear to be stopped. Manually started gear and watched harvest begin. Ice only made it half way over and harvest did not complete. Did get water to icemaker during test. After jumping icemaker, customer may intermittently get some ice. Need to order ice maker. Office to reschedule ; O-emld tckt"

We serviced a

WHIRLPOOL FREEZER

Model WRT518SZFM00

Near Austin, TX 78737

Luis

Job Details: 05/20/2022

"Arrived on site for unit not freezing. Removed evaporator cover found ice ball on inlet of evaporator diagnosed a leak in the system,under manufacture sealed system warranty ordering evaporator,drier and compressor in case needed; ordrng 1 W10836706 (Evaporator) and 1 WPW10507886 (Compressor) and 1 Wpw10143759 (Drier uv) and 1 W11506635 (Access valve)"

We serviced a

WHIRLPOOL RANGE

Model WEG750H0HZ0

Near Lampasas, TX 76550

Tyler

Job Details: 05/20/2022

"Arrived on site for range not heating in oven section. Upon arrival confirmed issue but only found f6E0 in diagnostics but found no failures between ui and ACU. I then found dis module was sending 10dcv to both bake and broil igniters. Found only broil would ignite flame. Found ignite not ohming within correct ranges and valve not opening when baking even with proper power. I then replaced valve (converted it for propane) and igniter, and found gas flow returning and igniting in oven but flame was still to high. Flame wouldnt adjust even with correct orfice installed and all required adjustments made. Will need to contact techline on following business day to find resolution to flame issue. ; ordrng 1 Cnote (Techline needs to be called.)"

We serviced a

WHIRLPOOL DRYER

Model NED4655EW1

Near Killeen, TX 76542

Jonathan M

Job Details: 05/20/2022

"Arrived on site for dryer that is not starting. Inspected unit and work area. Confirmed the customers complaint and tested the unit. Found the unit would not attempt to start any cycles. Checked voltage at the terminal block and found proper voltage and polarity. Check the thermal fuse, door switch, and push to start switch. All tested good. Replaced the timer and tested the unit. The unit still was doing the same thing. Spoke to PR and was advised the issue then would most likely be with a wire harness or drive motor as those two were the last two in the circuit. Ordering parts in the office will need to contact the customer about a return date.; ordrng 1 279827 (Motor) and 1 WPW10450286 (Wire harness)"

We serviced a

WHIRLPOOL WASHER

Model WFW5090JW0

Near Austin, TX 78703

Matthew

Job Details: 05/20/2022

Arrived onsite for washer not functioning. Upon arrival put unit in diagnostics and found no stored error codes. Ran diagnostics and passed. Ran normal load and after unit would lock it would not proceed with and function. Only the display would count down. Called tech line for assistance. Referenced service pointer W11395614A . Said unit needed Updated ACU part# W11334605. Ordering control. Adding Pressure sensor . Office to reschedule. 2 man.; ordrng 1 W11574592 (ACU) and 1 W11044866 (Pressure sensor) and 1 2man (2man)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHV00

Near Lockhart, TX 78644

Andrew

Job Details: 05/20/2022

"Arrived on site to test unit for not dispensing ice. Found ice bin frozen up causing motor and shaft to strip and not dispensing ice. Ice door sealing properly. Will need dispenser motor, shaft, coupling and ice bin to fix issue. Need autho. Office to reschedule. ; ordrng 1 W11202789 (Dispenser motor) and 1 WP2220458 (Coupling) and 1 WPW10258544 (Shaft) and 1 W11347840 (Container)"

We serviced a

WHIRLPOOL RANGE

Model WFG714HLAS0

Near Round Rock, TX 78681

Vincent

Job Details: 05/20/2022

"Arrived on site for range, inspected unit and work area. Tested oven and range is not igniting at the first try. Will need to order igniter.No gas leaks detected during service. ; ordrng 1 WPW10333842 (Igniter)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Austin, TX 78737

Kevin

Job Details: 05/20/2022

"Arrived on site and found impeller has stripped, impeller cannot be removed from motor. Will bring back divider and side gasket.; ordrng 1 WPW10309864 (Divider) and 1 WP67006341 (Side gasket)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Copperas Cove, TX 76522

Tyler

Job Details: 05/20/2022

"Arrived on site for washer not completing cycles, upon arrival confirmed issue and found f1e2(motor voltage fault) and f3e3(inlet thermistor issue). After further inspection I found drain motor and ohming with8n specs. ACU failing from windings in stator separating and causing voltage issue to control. Found gearcase leaking oil on motor asm. Will need office to reschedule once availability of parts is known.; ordrng 1 W11419171 (Acu) and 1 W10734521 (Slider) and 1 W11096267 (Inlet valve) and 1 W11185701 (Gearcase) and 1 W10006483 (Stator) and 1 W10905022 (Clutch) and 1 W10006482 (Rotor)"

We serviced a

SAMSUNG REFRIGERATOR

Model RS25J500DSR/AA01

Near Copperas Cove, TX 76522

Tyler

Job Details: 05/20/2022

Arrived on St food refrigerator intermittent making ice. Upon arrival confirm complaint and ne control their inspections found that the ice bucket was full on arrival and icemaker was harvesting and filling as designed. Ive been found that the ice was also slowly melting together and bucket due to the unit having early signs of a deposit issue. Will need office to get authorization in order to take your repairs with a new fan motor asm and thermistor. And also inform customer that unit would need at least a full 24 hour defrost the day before repairs were made; ordrng 1 DA32-10109W (Sensor) and 1 DA97-16668A (Evap fan asm) and 1 Cnote (Needs ahs autho)

We serviced a

WHIRLPOOL WASHER

Model WFW6620HW3

Near West Lake Hills, TX 78746

Wesley

Job Details: 05/20/2022

"Arrived onsite and found f7EA error and motor not operating at all. Connections are secure. Ordering control, rotor and stator to repair. Office to reschedule.; O-emld tckt"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF590SAJM0

Near Canyon Lake, TX 78130

Tyler L

Job Details: 05/20/2022

"Arrived on site for complaints of not washing, not drying, and rack concerns. Found missing stop, broken wheel on upper rack. Found 3rd level rack missing one of the tracks. Found 5-1 error code for door latch. Door latch is working well, wash motor working well. Filling, draining and heating properly. No water leaks detected. Ordering parts, office to reschedule.; ordrng 1 WPW10653840 (Latch) and 2 WPW10508950 (Stop)s and 1 W10913628 (Track) and 1 W10914507 (Track R)"

We serviced a

WHIRLPOOL WASHER

Model WFW9500TW01

Near Luling, TX 78648

Andrew

Job Details: 05/20/2022

Arrived on site to replace previously diagnosed parts. Found bellow does need replaced but door hinge is broken preventing door from sealing properly. Will need previously diagnosed parts and door hinge to fix properly fix issue. Requesting 2hrs on return visit. Office to reschedule. ; ordrng 1 WP8183202 (Door hinge)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Austin, TX 78749

Luis

Job Details: 05/20/2022

"Arrived on site for no ice and water leaking. Diagnosed frozen fill tube,per service pointer W11560805 ordering a new icemaker,valve and fill tube. Shit off water source and powered off icemaker. ; ordrng 1 W11455232 (Icemaker) and 1 W11395429 (Fill tube)"

We serviced a

ELECTROLUX COOKTOP

Model ECCG3672AS

Near Leander, TX 78641

Kimo

Job Details: 05/20/2022

Arrived onsite for cooktop with orange flames. Upon inspection I found that the unit had natural gas orifices in it and need to be converted to LP. ordering LP kit. Office to reschedule. ; ordrng 1 GRLP4 (LP CONVERSION KIT)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Austin, TX 78717

Chase

Job Details: 05/20/2022

"5/20/22 17:02: CS rspndd 5/20 FRI, Arrived on site. Installed ice maker provided by Whirlpool. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near Austin, TX 78717

Chase

Job Details: 05/20/2022

"5/20/22 17:01: CS rspndd 5/20 FRI, Arrived on site. Installed ice maker provided by Whirlpool. Job complete"

We serviced a

WHIRLPOOL DRYER

Model WGD4850HW1

Near Manor, TX 78653

Matthew

Job Details: 05/20/2022

Arrived onsite for dryer leaking water. Upon arrival called tech line for assistance. Tech confirmed that dryer does not create or have a water source. If condensation occurs and leads to a leak its due to an external ventilation issue with moisture backing up. Customer must have builder. Correct the issue. Provided SR#7733707402. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Cedar Park, TX 78613

Kimo

Job Details: 05/20/2022

"Arrived onsite for refrigerator making noise when compressor is running. Upon inspection I found loos screw vibrating up against the condenser fan shroud. I removed it and leveled unit and the noise seems to have gone, job complete."

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC0

Near Leander, TX 78641

Kimo

Job Details: 05/20/2022

Arrived onsite to install previously diagnosed pat. Upon arrival I installed new detergent tank and tested unit and found unit operating as designed. Job complete.

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Lorena, TX 76655

Jonathan M

Job Details: 05/19/2022

Arrived on site for a dryer that is missing a clean out filter. Inspected unit and work area. Confirmed the customers complaint. The customer advised that the unit is working fine otherwise. Spoke to claims and was advised that we cannot replace missing parts. Want to head and contacted whirlpool trade care team and spoke to Carrie SR# 7733650504. She advised that she could not give us access to replace the filter for the customer but that she would send out a replacement filter. The unit is working as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ02

Near Georgetown, TX 78628

Lou

Job Details: 05/19/2022

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the right RC door and upper hinge. The lower hinge ordered was not needed. Leveled the unit and tested the doors. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Round Rock, TX 78664

Kimo

Job Details: 05/19/2022

Arrived onsite for refrigerator with a broken coupler. Upon inspection I found that the coupler was broken along with the chute. I replaced the coupler and the chute and tested unit and found unit operating as designed. Job complete

We serviced a

WHIRLPOOL FREEZER

Model WRS325SDHZ08

Near Taylor, TX 76574

Kimo

Job Details: 05/19/2022

Arrived onsite for refrigerator with water dispenser drip. Upon inspection I found that the nozzle wheel not seated properly making connect with the wall of the outer dispenser nozzle. Surface tension to break and the leftover water in the line to flow out due to capillary action. I adjusted the line/nozzle and tested unit and found unit operating as designed. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH78019HZ3

Near Hutto, TX 78634

Kimo

Job Details: 05/19/2022

Arrived onsite for dishwasher maker a rattling noise when in use. Upon inspection I found that the noise was coming from the turntable motor. I replaced it and tested unit and found unit operating as designed. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near Round Rock, TX 78681

Vincent

Job Details: 05/19/2022

"Arrived on site for washer not working. Inspected unit and work area. I ran unit in diagnostics and found no agitation. I then tilted unit backwards and found belt pulley nut lose, I tighten up that nut and tested a full diagnostics cycle and passed all test. Unit is now operating as designed. No water leaks detected during service job completed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Cedar Park, TX 78613

Vincent

Job Details: 05/19/2022

Arrived on site to install previously diagnosed parts. Used clear door after installing new parts and unit is operating as designed. No water leaks detected during service. Job completed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBB00

Near Kyle, TX 78640

Tyler L

Job Details: 05/19/2022

"Arrived on site for complaints of no ice. Found temperature in RC at 36, FC 0, icebox 10 degrees. Found no water getting to icemaker on service test 45. Will need a new valve. Found very high water pressure at the wall. Customer will need to have water pressure issue corrected by a ///. Customer is going to let us know when the water pressure gets fixed so we can schedule. /// 386.17 after taxes for the repair. If customer would like to move forward with repair, we will need a new valve and icemaker. /// /// of 139/// before taxes. Job complete."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Buda, TX 78610

Tyler L

Job Details: 05/19/2022

"Arrived on site for complaints of water leaking. Found more water trails leading up to valve. Water trails are bigger than last time, and there are more of them. Found dirt inside cold water valve. Installed new valve. Tested all valves in component activation. No water leaks detected, job complete."

We serviced a

LG WASHER

Model Wt1501cw

Near Buda, TX 78610

Tyler L

Job Details: 05/19/2022

"Arrived on site for complaints of loud noise during spin. Found washplate loose and warped, causing it to knock. /// the repair and new bolt and washplate at 389.18 before taxes. Spoke to customer and he /// the ///, stating he is going to buy a new unit. Office to collect ///. Job complete."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53520CS6

Near Austin, TX 78745

Tyler L

Job Details: 05/19/2022

"Arrived on site for complaints of burning smell and popping noise. Found upper rack in the unit. Customer stated that they have never removed it. Advised customer of the proper use of the rack, and to leave it out of the unit when not using. Tested unit and found it heating properly. Did not find any scoring marks from the rack, and did not hear any popping noise. Ran unit multiple times, for different time intervals. All normal operations. Called safety team to report findings. Safety team advised to use the original SR number. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS04

Near Pflugerville, TX 78660

Kimo

Job Details: 05/19/2022

Arrived onsite for refrigerator leaking water. Upon inspection I found that the drain tube was clogged and the water would leak from the vacuum release valve. I removed clog and sealed the drain tube to the chassis and replaced drain tube. I /// Parts///0.00//////36.50Total Before ///36.50+taxCx /// and /// with card. Job complete.

We serviced a

SAMSUNG WASHER

Model WF431ABWXAA01

Near Austin, TX 78759

Wesley

Job Details: 05/19/2022

Arrived onsite for burning smell and tested washer. All function are operating during normal test however bearing shaft is bent and it cant spin empty without detecting off balance and resetting the spin cycle. Advised that replacing the tub assembly. was the only way to restore function. Customer not interested in having tub replaced to repair. Diagnostic fee of 139/// plus tax. ///on file.

We serviced a

MAYTAG WASHER

Model MVW7232HW

Near Austin, TX 78739

Andrey

Job Details: 05/19/2022

"Arrived on site to replace previously diagnosed control, verified that control Nessie needed, latch is good and drain pump reading at 20 ohms, replaced control, all functions returned to normal, ran unit through diagnostics cycle, all components activating with no issues, job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT790SAYM3

Near Austin, TX 78736

Andrey

Job Details: 05/19/2022

"Arrived on site to replace previously diagnosed bottom rack wheels, replaced wheels, /// for parts, ///77.62, /// was /// on previous visit, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Austin, TX 78758

Scott

Job Details: 05/19/2022

"Arrived on site replaced harness . Ran diagnostics all checked normal. Ran harvest test , all checked normal. No water leaks detected at time of service job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS00

Near Austin, TX 78745

Tyler L

Job Details: 05/19/2022

"Arrived on site for complaints of fan noise. Inspected evaporator fan and found part of the housing vibrating against itself. Tightened it up so it cannot move. Ran tests with everything exposed, and ran tests after everything was put back together. No vibrating sound, normal fan operation. Job complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KBLC36FMS01

Near Austin, TX 78738

Brandon

Job Details: 05/19/2022

"Arrived on site to inspect unit for leaks, found no leaks coming from unit, instructed customer to contact /// for possible plumbing leak under the slab. /// /// on ///139/// plus tax."

We serviced a

WHIRLPOOL WASHER

Model CHW9150GW0

Near New Braunfels, TX 78130

Andrew

Job Details: 05/19/2022

Arrived on site to test unit for error code F25(tachometer error). Found m13 connection worked itself loose. Secured connection and cleared code. Ran multiple diagnostic cycles with no issues. No leaks detected.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS01

Near Dripping Springs, TX 78620

Andrey

Job Details: 05/19/2022

"Arrived on site to test unit for no cool, tested unit found frozen over RC evaporator, thermistor out of range and struggling fan, evap fan cover, thermistors control UI,, defrosted evap, replaced parts, powered unit back on, evaporator developed a good frost pattern, unit is now running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL DRYER

Model WED5620HW1

Near The Hills, TX 78738

Brandon

Job Details: 05/19/2022

"Arrived on site to inspect unit for door lock error, found control lock was on, I removed the control lock, unit tested good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near Austin, TX 78758

Wesley

Job Details: 05/19/2022

Arrived onsite to diagnose door closure issue and clogged drain tube. Found unit door structure caved in at the lower hinge. Advised that to repair the door issue a door would be needed. Right door. Diagnosed leak issue as clogged evap drain tube. Advised customer both issues

We serviced a

MAYTAG WASHER

Model MVWC415EW1

Near Austin, TX 78702

Wesley

Job Details: 05/19/2022

Arrived onsite and explored issue further. Determined drain had failed and had shorted control function. Gearcase not failed. Replaced capacitor and actuator and replaced control and drain pump. Unit is now operating as designed. Advised customer on repair. All checks good. Unit is now operating as designed.

We serviced a

JENN-AIR RANGE

Model JGS9900BDS

Near Austin, TX 78705

Wesley

Job Details: 05/19/2022

Arrived onsite and replaced the console to repair the touch panel. Unit is now operating as designed. Advised customer on repair.

We serviced a

MAYTAG WASHER

Model MTW5900TW0

Near Austin, TX 78734

Justin

Job Details: 05/19/2022

Arrived on site for a washing machine intermittently not starting due to lid switch. Upon arrival the customer stated the unit sometimes will start when they slam the lid. I tested the unit and found when opening/closing the door to did not always hear the switch click. I found a bad switch. I installed the switch and the unit began running as designed. No leaks observed at the time of service.

We serviced a

KITCHENAID ICE MACHINE

Model KUIX335HPS01

Near Killeen, TX 76543

Cliff

Job Details: 05/19/2022

"Arrived on site to replace previously ordered parts for ice machine. Replaced compressor, filter drier, start device, and overload. Pulled vacuum and charged unit with refrigerant. Tested unit and found all is functioning properly at this time and no leaks were found at time of service."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Temple, TX 76502

Cliff

Job Details: 05/19/2022

Arrived on site to diagnose a washer that is tripping the breaker. Tested all parts and components and found no failures to unit at this time. Advised customer that appliances were not intended to be put on gfci or afci circuits as intentionally ungrounded parts can cause them to trip. No further repairs can be done to washer to correct issue and homeowner will need to replace breaker.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Temple, TX 76501

Cliff

Job Details: 05/19/2022

Arrived on site to diagnose a refrigerator that is not sealing properly. Found nylon washer not in correct position causing airleak in top of rc door. Placed washer in correct position and all is working properly at this time. No leaks were found at time of service.

We serviced a

WHIRLPOOL DRYER

Model GEW9250PW0

Near Austin, TX 78717

Scott

Job Details: 05/19/2022

Arrived on site for dry times taking longer and multi tries to dry. Ran temp checks . Found unit not cycling heating cycles correctly. Test and found both thermistor and control has failed .

We serviced a

MAYTAG WASHER

Model MVWC465HW0

Near Austin, TX 78745

Kevin

Job Details: 05/19/2022

"Arrived on site and replaced all parts diagnosed in previous visit, after replacement ran an automatic test cycle to ensure washer is operating properly, Job complete"

We serviced a

AMANA WASHER

Model NFW5800HW0

Near Austin, TX 78702

Wesley

Job Details: 05/19/2022

Arrived onsite and found complaint of washer not completing cycles. Reset unit cleared codes f0e1 and f0e2. Ran test 12. Ran a quick wash. Unit is now operating as designed without any signs of failure. Advised customer on findings.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS6

Near Austin, TX 78701

Wesley

Job Details: 05/19/2022

Arrived onsite and replaced damaged door and console per construction holdover ticket. Unit is now operating as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Pflugerville, TX 78660

Kimo

Job Details: 05/19/2022

Arrived onsite to perform Special Project S17304 . Upon arrival I installed new heating element. And tested unit and found unit operating as designed. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near New Braunfels, TX 78130

Andrew

Job Details: 05/19/2022

"Arrived on site to test unit for not dispensing water. Found valve not opening but receiving proper voltage. Replaced valve and still no water. Had maintenance replace filter, tested unit,unit now working as designed. No leaks detected. Job complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near New Braunfels, TX 78132

Andrew

Job Details: 05/19/2022

"Arrived on site to test unit for FC not cooling. Found FC thermistor reading open. Inspected evap harness and found white connection on harness molex connection was not inserted properly causing open reading. Fixed connection, tested unit, unit now working properly. FC started to cool instantly. No leaks detected. Job complete."

We serviced a

JENN-AIR OVEN

Model JJW2430DP01

Near New Braunfels, TX 78132

Andrew

Job Details: 05/19/2022

"Arrived on site to test unit for f2e1(stuck/shorted key). Installed new console, tested unit, unit working as designed.

We serviced a

WHIRLPOOL DRYER

Model MEDB765FW0

Near Austin, TX 78734

Justin

Job Details: 05/19/2022

Arrived on site for a dryer not spinning nor heating properly. Upon arrival the customer stated that they felt it did not heat enough on the low temp and it got to high on the high temp. I tested the temp fluctuation on the unit and found it good. I removed the vent at the wall and the vent ran straight back. I could see through and found no clog. I found the unit and airflow as designed. I informed the customer of my findings

We serviced a

SAMSUNG REFRIGERATOR

Model RF23HCEDBSR/AA

Near Lakeway, TX 78734

Justin

Job Details: 05/19/2022

Arrived on site to install previously diagnosed parts. I installed the IM kit. Unit is now working as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW06

Near Leander, TX 78641

Vincent

Job Details: 05/19/2022

"Arrived on site for refrigerator leaking from icemaker, inspected unit and work area. Flounder icemaker tube not in place, installed dispenser tube for icemaker back on and tested. Unit is operating as designed. No water leaks detected during service, job completed."

We serviced a

GE REFRIGERATOR

Model CYE22TSHFSS

Near Leander, TX 78641

Vincent

Job Details: 05/19/2022

"Arrived on site for refrigerator not cooling properly, inspected unit and work area. Tested temperatures in FC 15? RC 37?. Inspected unit for any defrost issues and found evaporator free frame Ice build up. Ice chute would open electronically every time I would close freezer door. Advised CX that main control board would have to be replaced in order to fix power supply problem.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Bastrop, TX 78602

Joe Z

Job Details: 05/19/2022

Arrived onsite for Not Making Ice . Upon arrival inspected icemaker and found ice tray warped and stuck and will not turn to harvest. Need to replace ice maker. Replaced icemaker and test unit. Unit fills with water and harvest test passed. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Bastrop, TX 78602

Joe Z

Job Details: 05/19/2022

"Arrived onsite for LEAKING FROM UNDERNEATH. Upon arrival checked all hoses and bellow. All are good. Ran a quick cycle and a normal cycle. Unit did not leak. Mrs. Said it doe not happen everytime,just every now and then. Mrs. Will control the amount of detergent that she is using and monitor for leaks. Could not duplicate the leaking issue. Job complete"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Bastrop, TX 78602

Joe Z

Job Details: 05/19/2022

Arrived onsite for TAKES TOO LONG TO DRY THE CLOTHES. Upon arrival test unit with vent tester. Test failed. Inspected outside vent and was good. Remove vent hose and found blockage with lots of debris in hose. Cleared all the debris and test unit. Unit now passed test with vent tester. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Killeen, TX 76542

Tyler

Job Details: 05/19/2022

"Arrived on site for refrigerator needing previously diagnosed sealed system. Upon arrival found unit had lost all refrigerant. Installed compressor, evap coil, valve and uv drier, then pulled vac, and insured unit had no leaks. Recharged system with 4.27oz of refrigerant and equalized pressures were at 60. Run time pressures were at 0/140 after ten minutes and stable. Informed customer to give unit 24 hrs to cool. Call complete"

We serviced a

MAYTAG WASHER

Model MHW5630HC0

Near Killeen, TX 76549

Tyler

Job Details: 05/19/2022

Arrived on site for washer not removing fabric softener as well as leaking. Upon arrival customer confirmed fabric softener issue but stated leak no longer occurred. Found f8e1 in diagnostics as well as cold side inlet valve ohmig at 1.4k. Also found dispenser drawer warped not allowing proper water flow into drawer. Replaced inlet valve and drawer and tested unit with no leaks found. Call complete

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Smithville, TX 78957

Joe Z

Job Details: 05/19/2022

Arrived onsite for Cycle Skips - Sensing to Done. Upon arrival inspected unit and found standing water in drum. ran diagnostics and found F9-E1 drain pump. Inspected drain pump and found harness to drain was not secure. Secured connection and unit now drains. Test unit on normal cycle and unit operates as designed. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BB2

Near Georgetown, TX 78626

Gerry C

Job Details: 05/19/2022

"Arrived to inspect door separating issue. I found the top left inner handle attachment bracket had been bent during manufacturing. I removed the bracket and re-formed it and tested. The glass held in the correct mounting brackets and the door operated as designed. Operational test good, no gas leaks detected during service."

We serviced a

KITCHENAID REFRIGERATOR

Model KSSS42QJX00

Near Austin, TX 78759

Matthew

Job Details: 05/19/2022

"Arrived onsite to replace previously diagnosed parts. Performed complete rebuild of sealed system. Replaced compressor, evaporator, heat exchanger, pan heater, dryer and access valve. Pulled vacuum and held. Charged 6.75 oz of refrigerant. Running pressure at 0/125psi. Unit began cooling. Notified customer to give 24 hrs for temperature to stabilize. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Georgetown, TX 78626

Gerry C

Job Details: 05/19/2022

"Arrived to inspect gasket sealing issue and noise. I found the diffuser rattling and removed and replaced. The cabinet was very twisted and the leveling legs had not been set by the installers. I corrected the twist and squared the doors. There was slight overlap at the top of the mullion and I reported it to the tech line via texted image. Mfg tech Rich said the issue was not enough to cause further issues and to proceed with repairs. SR# 7733698323. Operational test good, no leaks observed during service."

We serviced a

KITCHENAID COOKTOP

Model KCED600GSS01

Near Elgin, TX 78621

Joe Z

Job Details: 05/19/2022

Arrived onsite to install previously diagnosed parts. Replaced glass cook top. Test unit all operating as designed. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Georgetown, TX 78626

Gerry C

Job Details: 05/19/2022

Arrived to instal previously diagnosed and ordered part. I removed the inverter and installed the replacement. I tested the unit though multiple heating cycles and it developed over 1000W and heated water as expected. Operational test good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS00

Near Georgetown, TX 78626

Gerry C

Job Details: 05/19/2022

"Arrived to instal previously diagnosed and ordered part. I removed and replaced the door gasket and tested. The ice maker had stalled due to prior freezup in a partial harvest position. After freeing the arm, the unit cycled, but did not fill. I found after adjusting connects the unit worked and filled as designed. Operational test good, no leaks observed during service.

We serviced a

GE DISPOSAL

Model N/A

Near Killeen, TX 76543

Tyler

Job Details: 05/19/2022

Arrived on site for disposal making a rattling noise when in use. I bought arrival confirmed issue and after further inspection found that the cause of the sound and vibration was two pennies that were stuck inside the latest assembly. After removing debris I was able to test unit and found no leaks through the disposal and the rattling was completely gone. Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model JF36NXFXDE01

Near Austin, TX 78730

Matthew

Job Details: 05/19/2022

Arrived onsite for refrigerator lights out . Replaced light modules.Tested unit and all lights are functioning properly. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS1

Near Liberty Hill, TX 78642

Jonathan S

Job Details: 05/19/2022

"Arrived on site to install previous diagnosed part. Gained access to inlet valve, removed failed valve and installed new. Assembled unit and tested operation. All tested good, no water leaks detected during service."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ4

Near Andice, TX 78628

Jonathan S

Job Details: 05/19/2022

Arrived on site for microwave interior light not coming on when heating. Inspected unit and work area. Tested door operation and found interlocks at fault. Unplugged unit and installed upper and lower unlocks. Powered unit on and tested operation. All tested good. Spoke with customer on service performed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Andice, TX 78628

Lou

Job Details: 05/19/2022

"Arrived on site to install previously diagnosed and ordered part. Due to the right RC door gasket being torn, I removed and replaced the gasket and tested for and gaps. Door is sealing properly. No water leaks observed during service, job completed."

We serviced a

GE REFRIGERATOR

Model TFX20JRXFWW

Near Marble Falls, TX 78654

Jonathan S

Job Details: 05/19/2022

"Arrived on site to,install previous diagnostics parts. Inspected unit and work area. Found no lights or operation. Removed timer and installed new. Traced voltage to outlet to back of unit. Found unit not in serviceable location (see SD-QUICKPIC). Will need to contacts AHS for authorization for repair."

We serviced a

JENN-AIR REFRIGERATOR

Model JF42NXFXDE02

Near Marble Falls, TX 78654

Jonathan S

Job Details: 05/19/2022

"Arrived on site for refrigerator FC door not closing. Inspected unit and work area. Found screws that holds door on rails loose. Adjusted door and tighten door screws and tested door operation. All tested good, no water leaks detected during service."

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFHS2611LBRA

Near Marble Falls, TX 78654

Jonathan S

Job Details: 05/19/2022

Arrived on site for refrigerator not producing ice. Inspected unit and work area. Tested ice maker cycle and found no water getting to ice maker. Tested at dispenser and found slow pressure. Gained access to inlet valve and measured voltage to valve and found correct. Removed failed inlet valve and installed new. Tested operation and found water getting to ice maker. Will need to replace water filter before turning on ice maker. No water leaks detected during service. Job completed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIDM01

Near Lakeway, TX 78734

Justin

Job Details: 05/19/2022

Arrived on site for a refrigerator not dispensing water with the filter in. Upon arrival the customer showed me the issue. The filter would not automatically pop out and with the filter in all water flow stopped. Upon further inspection I found the customer using an off brand filter. I bypassed the filter and found it worked as designed. This indicates a faulty filter head. I install the new filter and filter head. I then tested the unit and found it working as designed.

We serviced a

SAMSUNG RANGE

Model NE59J7850WS

Near Marble Falls, TX 78654

Jonathan S

Job Details: 05/19/2022

Arrived on site for range front left burner only working on high and right front burner working intermittently. Inspected unit and work area. Gained access to control and switches. Left unit unplugged due to possible fire hazard.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHW0

Near Temple, TX 76502

Tyler

Job Details: 05/19/2022

"Arrived on site dishwasher not opening soap dispenser. Upon arrival confirmed issue but found no errors in diagnostics. Found dispenser door mechanism had broken causing door not to open. Found proper power to dispenser, replaced dispenser then reassembled and tested dispenser. Found it functioning as designed With no leaks call complete"

We serviced a

GE MICROWAVE

Model PT970SM2SS

Near Austin, TX 78738

Justin

Job Details: 05/19/2022

Arrived on site to install previously diagnosed part. I installed the new latch and also found the high limit thermostat bad. I then preheat the unit to 350?F. I found the lock now working as designed and the unit heating as designed. I also tested the MW one more time and found it still working as designed.

We serviced a

WHIRLPOOL RANGE

Model KGCS166GSS07

Near Lakeway, TX 78738

Brandon

Job Details: 05/19/2022

"Arrived on site to inspect unit for flames being to high, I adjusted some of the burner valves, unit tested good.

We serviced a

WHIRLPOOL OVEN

Model JJW3830DP02

Near Austin, TX 78738

Brandon

Job Details: 05/19/2022

"Arrived on site to inspect unit for having error code, found stuck keypad error code. Needs console, customer is going to talk with husband and get back to us about repair.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Liberty Hill, TX 78642

Lou

Job Details: 05/19/2022

"Arrived on site to inspect dishwasher door damage. Upon further inspection, I found a large scratch at the bottom right corner of the outer door panel. I removed and replaced the panel and tested. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL WASHER

Model WFW9550WW00

Near Georgetown, TX 78633

Lou

Job Details: 05/19/2022

"Arrived on site to inspect washer error codes. Upon further inspection, I placed the unit in diagnostics showing error code F20 & F22. Continued with testing and unit operated as designed. I inspected the water valve screened and found them with debris inside. Removed the back panel and found a large rust spot on the bottom panel. Attempted to locate the leak and found the dispenser leaking at the back of the part. Researched the dispenser.

We serviced a

WHIRLPOOL RANGE

Model KCGC506JSS00

Near Georgetown, TX 78633

Lou

Job Details: 05/19/2022

"Arrived on site to inspect cooktop burner not working. Upon further inspection, I tested all burners and found the front left burner not igniting. I found the burner head not grounding properly and the ignitor is not arcing properly. I removed and replaced the burner head and ignitor and retested and unit is operating as designed. No gas leaks detected during service, job completed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Georgetown, TX 78633

Lou

Job Details: 05/19/2022

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the RC evap cover and added some new permagum around the evap housing to seal off the gaps between the cover and back wall. Before installing the new cover, I found the RC evap with a good frost pattern (photo). Tested the unit and it is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL WASHER

Model WTW5300VW2

Near Hubbard, TX 76648

Jonathan M

Job Details: 05/19/2022

"Arrived on site for a washing machine thats not spitting out clothes. Inspected unit and work area. The customer advised that the unit would not spin on any spin cycle. Tested the unit in a spin cycle and found the unit spinning properly. Tested the unit several other times within without clothes and found the unit spinning out. I did advise the customer that could be an issue with their timer. Customer advised that he had seen oil underneath his unit when he went to pull the unit out and wasnt sure if that had anything to do with it. I did tell him that it is possible that his gear case transmission is leaking oil and could be the sign of his gearcase going out. I asked the customer if he wanted me to replace his gearcase. The customer advised that because the unit is working right now, he does not want to proceed with any further repair. Advised that because could be multiple issues going on, if the unit goes out again, hell just buy himself a new unit.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF302ESS01

Near Austin, TX 78745

Kevin

Job Details: 05/19/2022

"Arrived on site and inspected refrigerator and found icemaker is not cycling, manually actuated fill valve and it is working properly but icemaker motor is not moving. After replacement icemaker cycle manually and filled with water, job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT720PADM2

Near Austin, TX 78745

Kevin

Job Details: 05/19/2022

"Arrived on site and inspected dishwasher and found sump and motor is leaking from diverter. After replacement dishwasher is operating normally and no longer leaking, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS03

Near Austin, TX 78745

Kevin

Job Details: 05/19/2022

"Arrived on site and found no ice production, icemaker tray is sitting upside down. Ran test 120 and icemaker motor is not moving. Running test 96 and then 97 icemaker will fill with water. after replacement icemaker will now pass test 120 and used test 97 again to fill up tray, job complete"

We serviced a

WHIRLPOOL DRYER

Model WHD5090GW0

Near Georgetown, TX 78626

Cliff

Job Details: 05/19/2022

"Arrived on site to diagnose a dryer that is not drying efficiently. Found unit is a condensation dryer and is located in an outdoor laundry closet. Tested unit and found all parts and components are functioning, but due to high humidity environment unit will not operate properly. Advised customer on findings and no further repairs needed."

We serviced a

WHIRLPOOL COOKTOP

Model WCE55US0HB01

Near West, TX 76691

Jonathan M

Job Details: 05/19/2022

Arrived on site for a cooktop that has broken glass. Inspected unit and work area. Ill try Safeway confirmed the customers complaint. Spoke to claims and was advised that it was OK to replace the cooktop. Replaced the cooktop but the cooktop has not been installed into the customers home yet. Advise the customer to call back if they have any further issues. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WFW8300SW00

Near Austin, TX 78749

Kevin

Job Details: 05/19/2022

"Arrived on site to replace all previously diagnosed parts, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI5FVAXVL00

Near Georgetown, TX 78626

Cliff

Job Details: 05/19/2022

Arrived on site to diagnose a refrigerator that is not dispensing ice or water. Found separator assembly failed and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.