Service History 566 - Appliance Express

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near San Marcos, TX 78666

Noah D

Job Details: 07/27/2021

"Arrived on site to inspect unit for not allowing ice to be dispensed, upon inspection found the unit allowing hot air into ice maker, cleared ice and all functions returned. Ordering gasket to fix issues. Office to reschedule ; ordrng 1 W10830274 (Gasket)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Leander, TX 78641

Kayman

Job Details: 07/27/2021

Arrived onsite for dishwasher not operating or no power. Upon inspection I found F4E3 stored in the system. I let diagnostics run through and all functions passed with no issues. The Heater had good amp draw and the unit filled to proper level. The customer stated that the unit operates but seems like it isnt getting enough water. I advised her on the float switch and how it affects water level in the tub. Due to the intermittent issues I replaced the main control and asked the customer to monitor the unit to make sure it continues to work properly. No leaks were detected during time of service. Job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KSCS25FKSS02

Near Austin, TX 78751

Luis

Job Details: 07/27/2021

"Arrived on site for water leaking. Found water source turned off,turned on water source found no leaks from source to filter housing,found line to valve not making a good connection and small water leak at tubing installed tubing correctly to valve tested dispenser no leaks. Found icemaker fill line in cabinet frozen advised customer to have tenants defrost unit to clear line."

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US0DS00

Near Round Rock, TX 78664

David S

Job Details: 07/27/2021

Arrived on site for cooktop shocking when lighting. I inspected the unit and work area. I tested the cook top and found it lighting as designed on all burners. I opened up the cooktop and inspected all wiring. I found no wiring damage and nothing shorting to ground. I reassembled the unit. I spoke to the customer and she stated it happened after she had cleaned the cooktop that morning. I spoke to her about using a very damp clothe to clean the cooktop and to ensure the burners are seated properly and the caps arent resting on top of the igniters. The unit is working as designed. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Georgetown, TX 78626

Lou

Job Details: 07/27/2021

"Arrived on site to inspect dishwasher not cleaning. Upon further inspection, placed the unit in diagnostics showing no error codes. Continued with testing and found the unit not getting enough water. I found that the water line was badly kinked. I adjusted the hose and retested and unit is operating as designed. Advised customer of my findings. No water leaks observed during service, job completed"

We serviced a

MAYTAG WASHER

Model MHW8200FW0

Near Austin, TX 78751

Scott

Job Details: 07/27/2021

Arrived on site for door locked and and drain pump running . Unlocked unit . Checked sensor and hose . Both checked normal. No error codes found . Ran diagnostics all checked normal. Customer did try a new super concentrated fabric softener additive . On load that was in unit when failure occurred . Recommended not using again and to run a clean cycle to flush out of system . No water leaks detected at time of service.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Hutto, TX 78634

Cliff

Job Details: 07/27/2021

Arrived on site to replace previously ordered parts for dishwasher. Found heater open and control sowering circuit properly. Replaced heating element and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

We serviced a

KITCHENAID DISHWASHER

Model KDPE234GPS0

Near Hutto, TX 78634

Tommy

Job Details: 07/27/2021

Arrived onsite for dishwasher not draining upon arrival found drain pump burnt out it had voltage but was no longer functional.

We serviced a

SAMSUNG DRYER

Model DV48J7770EP/A2

Near Hutto, TX 78634

Cliff

Job Details: 07/27/2021

Arrived on site to diagnose a dryer that is making unusual noise. Found idler pulley worn out and replaced it. Tested unit and found all is functioning properly at this time

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near San Marcos, TX 78666

Andrew

Job Details: 07/27/2021

Arrived on site to test unit for low ice production. Found dual valve opening but not filling ice maker to proper level. Replaced dual valve and same issue. Recommend replacing main inlet valve. Ordering filter head on to ensure completion on return visit. Office to reschedule. ; ordrng 1 W11482025 (Valve) and 1 W11482384 (Filter head)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM00

Near Austin, TX 78730

Wesley

Job Details: 07/27/2021

Arrived onsite for no ice production and found freezer evap frozen through. Ordering evap harness to repair. Advised customer on repair required. Customer will defrost unit to repair. All else checks good. ; ordrng 1 W11032800 (Evap fan)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Georgetown, TX 78626

Lou

Job Details: 07/27/2021

"Arrived on site to inspect refrigerator ice maker and water dispenser issues. Upon further inspection, the customer advised that the unit is not dispensing water and not making ice. I tested the dispenser and found that the water will dispense but goes to a trickle. Customer advised that theyve replaced the filter. Also found the right RC door gasket torn. I removed and replaced the filter head and right RC door gasket and shaped the gasket with my heat gun. Tested the unit and it is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE334GPS0

Near Cedar Park, TX 78613

Kayman

Job Details: 07/27/2021

Arrived onsite for dishwasher leaking while in use. Upon arrival I found the outer wall to the island where the dishwasher is mounted has been cut out due to water damage from the unit leaking. I also found some floor damage under the unit. I ran diagnostics and found F9E1 stored in the unit. I let the cycle run through and found the diverter on the motor leaking badly shortly after starting a cycle. I replaced the sump and motor assembly and tested the unit. The unit is working as designed and no leaks were detected after motor replacement. Job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS03

Near Austin, TX 78731

Luis

Job Details: 07/27/2021

"Arrived on site for ice build up in freezer. Checked temp reading 20? found ice build up on right side of freezer,found magnetic strip in gasket slipped causing gap on corner edge of gasket new door will need to be installed

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW1

Near Granger, TX 76530

Cliff

Job Details: 07/27/2021

Arrived on site to diagnose a washer that is not draining. Found debris caught in drain pump and removed debris. Tested unit and found all is functioning properly at this time and no leaks were found at time of service

We serviced a

MAYTAG WASHER

Model MHW8630HC1

Near Georgetown, TX 78628

Lou

Job Details: 07/27/2021

"Arrived on site to inspect washer detergent dispenser holding water. Upon further inspection, I found the dispenser with a little water in the reservoirs. The customer advised that the detergent reservoir has been completely full. Per service pointer W11504923, the dispenser must be replaced. I removed and replaced the detergent dispenser and retested. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE234GPS0

Near Austin, TX 78758

Scott

Job Details: 07/27/2021

Arrived on site . Replaced tub. Ran diagnostics all checked normal. No water leaks detected at time of service . Job complete

We serviced a

WHIRLPOOL WASHER

Model WET4027HW0

Near Austin, TX 78727

Wesley

Job Details: 07/27/2021

Arrived onsite with JM and replaced latch to repair failed latch symptom. All checks good. Unit is now operating as designed. Advised customer on repair.

We serviced a

WHIRLPOOL WASHER

Model WET4027HW0

Near Austin, TX 78727

Justin

Job Details: 07/27/2021

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near Hutto, TX 78634

Tommy

Job Details: 07/27/2021

Arrived onsite for washer not operating as designed making clanking noise. Found unit actuator out of place. Removed and reinstalled. Unit will require a new actuator reinstalled to work in the mean time.; O-emld tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBSN608ESS01

Near Georgetown, TX 78628

Jonathan S

Job Details: 07/27/2021

"Arrived on site for refrigerator FC light out again. Customer is concerned with LED module that continues to fail. Inspected unit and work area. Found FC right top failed. Contacted Whirlpool tech support and spoke with Drew. He stated to insulate connection to LED module. Removed failed LED module and added insulation to connector. Installed module and tested operation. All tested good, no water leaks detected during service. Spoke with customer on service performed. (Sr#7731348437)."

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Manor, TX 78653

Matthew

Job Details: 07/27/2021

Arrived onsite for microwave/oven combo control panel not functioning correctly. Found unit screen would freeze and touch panel would not respond. Reset unit and controls are currently responsive. Recommended customer connect unit to WiFi to allow updates to take place and avoid glitches. Also gave customer WiFi team support contact info.

We serviced a

JENN-AIR MICROWAVE

Model JMV8208CS6

Near Austin, TX 78734

Leonardo

Job Details: 07/27/2021

Arrived on site to replace light harness. Replaced harness test unit and unit test good job complete.

We serviced a

GE REFRIGERATOR

Model GSE25HGHBB

Near Hutto, TX 78634

Tommy

Job Details: 07/27/2021

"Arrived onsite for refrigerator light not coming on. Found bulb was dying out receiving voltage just not coming on brightly

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Georgetown, TX 78626

Lou

Job Details: 07/27/2021

"Arrived on site to inspect dishwasher burning odors. Upon further inspection, customer advised that they smell something burning at the end of the cycle. I found a few burn spots on the element. Placed the unit in diagnostics showing no error codes and tested. Unit is operating as designed and element is showing 7-9amps during wash and drying cycles. I removed the outer door panel and inspected the control and found it good. Due to the burn spots on the element, I am ordering the element and office to schedule return service No water leaks observed during service.; ordrng 1 W10518394 (Element)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Austin, TX 78732

Robert

Job Details: 07/27/2021

Arrived on job for complaints of refrigerator not working. Found frost in freezer top of door damaged will not seal properly and brackets damaged from frost will need them replaced too. Will need authorization to complete repairs. ; ordrng 1 LW10547320 (dor-fip ss)

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW1

Near Austin, TX 78721

Jacob

Job Details: 07/27/2021

"Arrived onsite for unit not putting in water. Tested the unit and found that the unit was stuck in drain mode. Upon further inspection, found that the breathing tube had a kind in it and the control was stuck. Un kinked the hose and replaced control. Tested the unit. Unit tested good. No leaks at this time. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS04

Near Austin, TX 78738

Luis

Job Details: 07/27/2021

"Arrived on site for cooling complaint. At time of visit compressor and fans not running,power cycled unit compressor and fans powered on replaced main control,powered unit on compressor and fans powered on."

We serviced a

WHIRLPOOL DRYER

Model WED8000DW4

Near Round Rock, TX 78665

David S

Job Details: 07/27/2021

"Arrived on site for dryer not drying. I inspected the unit and work area. I gained access to the interior of the dryer and tested the sensors, I found the outlet thermistor out of range. I replaced the thermistor. I reassembled the unit. And did a vent test. I found the unit has good air flow while on the exterior vent. Job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT920SADM1

Near Austin, TX 78728

Wesley

Job Details: 07/27/2021

"Arrived onsite and installed unit operating without being able to be drained because of plug from disposal. Removed plug, Advised customer on repair. All checks good. Unit is now operating as designed."

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Pflugerville, TX 78660

David S

Job Details: 07/27/2021

Arrived on for washer making a loud grinding noise. I inspected the unit and work area. I found the unit un-level and wobbling. I inspected the shocks and found them in good condition. I put the unit through a spin cycle full of clothes and towels. I lever the unit at the stand it was on while spinning until the unit stopped wobbling out of control. The unit is no working as designed job complete.

We serviced a

JENN-AIR OVEN

Model JJW2430DS00

Near Austin, TX 78703

Jacob

Job Details: 07/27/2021

Arrived onsite to replace UI console. Replaced console. Tested unit. Unit tested good. No issues at this time. Job complete

We serviced a

WHIRLPOOL WINE COOLER

Model WUW35X24DS02

Near Austin, TX 78703

Luis

Job Details: 07/27/2021

Arrived on site replaced sensor and main control powered unit on compressor and fans powered on.

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JS0

Near Elgin, TX 78621

Matthew

Job Details: 07/27/2021

"Arrived onsite for range error code F3E0 oven temperature sensor faulty. Replaced sensor. Did not correct issue. Replaced control board due to clicking, did not correct issue. Called tech line for assistance. Tested sensor and harness to control on P3. Sensor is reading good. Set to bake and immediately triggers at temperature. Tech line says bad control. SR#7731351756. Need to order and replace control. Ordering wire harness just in case. Office to reschedule.; ordrng 1 W11416047 (MAIN WIRE HARNESS ) and 1 W11528177 (CONTROL )"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW1

Near Georgetown, TX 78626

Cliff

Job Details: 07/27/2021

Arrived on site to diagnose a washer that is making unusual noise. Found drain line knocking against back of unit and rerouted line. All is working properly at this time and no leaks were found at time of service.

We serviced a

FRIGIDAIRE DISHWASHER

Model FFBD2406NS0A

Near Austin, TX 78721

Jacob

Job Details: 07/27/2021

"Arrived onsite for unit not pump water to get the dishes wet and had an issue with the water coming back into the unit after a drain cycle and smells. When testing the unit to drain. Noticed the water did come up in the sink, indicating that the garbage disposal was backed up and water going back into the unit. Put water in and drained and flushed the garbanzo disposal and water is draining correctly. Upon testing the unit for water not pumping around to wash. Tested and noticed no water was hitting the door or spraying. Let customer know that the motor and pump assembly with the 2 rings need to be replaced.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Georgetown, TX 78628

Lou

Job Details: 07/27/2021

"Arrived on site to inspect refrigerator temps. Upon further inspection, the customer advised that they just turned the breaker back on and they can hear a clicking noise and the compressor tries to come on, but it wont. I removed the back cover and heard the start device kick on and the compressor came on but turned off immediately. I removed and replaced the start device (overload) and plugged the unit back in and the unit came on as soon as I plugged it in. I advised the customer of my findings. No water leaks observed during service, job completed."

We serviced a

SAMSUNG DRYER

Model DV50K8600EV/A3

Near Spicewood, TX 78669

Robert

Job Details: 07/27/2021

Arrived on job for complaints of frost noise and no heat found thermistor open and idler causing noise. ; ordrng 1 DC32-00007A (thermistor)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Austin, TX 78754

Matthew

Job Details: 07/27/2021

Arrived onsite for microwave damaged. Upon inspection found damaged bottom panel. Will need to order replacement. Office to reschedule. ; ordrng 1 W10245196 (base)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Andice, TX 78628

Jonathan S

Job Details: 07/27/2021

"Arrived on site for refrigerator diffuser making a loud popping noise when opening and closing and doors not aligned. Inspected unit and work area. Found RC door setting lower than FC. Performed diagnostics mode and tested diffuser and found motor at fault. Removed failed diffuser and installed new. Adjusted RC door and tested door operation. Per diagnostics mode and tested diffuser. All tested good, no water leaks detected. Spoke with customer on service performed."

We serviced a

WHIRLPOOL DRYER

Model CSP2940HQ0

Near New Braunfels, TX 78130

Noah D

Job Details: 07/27/2021

"Arrived on site to inspect unit for not allowing a coin return. Upon inspection found the coin drop clogged, cleared and tested. No problems found.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS01

Near Seguin, TX 78155

Noah D

Job Details: 07/27/2021

"Arrived on site to inspect unit for not making enough ice, upon inspection found the units control not working correctly, replaced control and tested. Complete"

We serviced a

MAYTAG WASHER

Model MTW6600TB0

Near Seguin, TX 78155

Noah D

Job Details: 07/27/2021

"Arrived on site to inspect unit for not spinning quietly, upon inspection found the unit did make a loud growl when spun

We serviced a

MAYTAG WASHER

Model MVW7230HC0

Near Temple, TX 76504

Tyler

Job Details: 07/27/2021

"Arrived on site for washer not functioning. Upon arrival I entered diagnostics and found the following errors: F7e9, f1e2, f7e4, f7e8,f0e3. After further inspection found ACU functioning but underneath unit I found rotor had fallen off and was missing mounting screw. Also found a lot of oil covering rotor inside and out. Gearcase was broken causing rotor to spin freely without moving inner basket assembly (including agitator). At this time unit will need partial rebuild including but not limited to gearcase, rotor/stator, clutch, slider, etc. Office to reschedule once availability of parts is known. ; ordrng 1 W10625252 (Screw) and 1 W11093899 (Agitator) and 1 W11185701 (Gearcase) and 1 W10897050 (Stator) and 1 W10905022 (Clutch) and 1 W10734521 (Slider assembly) and 1 W10897040 (Rotor) and 1 W10636382 (Screw) and 1 W11218170 (Thruster) and 1 W11551646 (Spanner nut)"

We serviced a

WHIRLPOOL OVEN

Model WFG515S0JS0

Near Austin, TX 78748

Leonardo

Job Details: 07/27/2021

"Arrived on site to test unit for left front burner not working. Found bad igniter, replaced burner head and cap test unit and unit test good job complete."

We serviced a

WHIRLPOOL WASHER

Model WFW70HEBW0

Near Austin, TX 78704

Jacob

Job Details: 07/27/2021

"Arrived onsite for unit leaking water and had gotten on to the floor. Looked at the unit and saw that there was some water marks coming from the front door of the unit. Looked at the bellow and the door. There was some debris in between the glass and the bellow, removed debris. Looked at the inside of the bellow and everything looked good. Tested unit through a quick cycle. No leaks from the front of the unit. No issues at this time. Job complete.

We serviced a

WHIRLPOOL WASHER

Model CHW9160GW1

Near Austin, TX 78729

Justin

Job Details: 07/27/2021

"Arrived on site to install previously diagnosed parts per techline. While removing the pressure hose I found a lot of water build up in the air trap. I found the air trap attached to the drain bellow, therefore this should be as designed. I installed both parts and then plugged the unit back in. The error codes were still present. I unplugged the pressure hose from the trap and tried it again, but still the same error code. Upon further inspection I found no issues with any harness. I did find that the lines from the valve were pinched and I corrected this. The error still occurred. I called techline and spoke to Andrew, I informed him on my findings. I kept the same SR# 773140962. Andrew recommend replacing the CCU, for it could be reading the pressure switch incorrectly. I am ordering the control and the office will need to reschedule.; ordrng 1 W11455206 (CCU)"

We serviced a

GE COOKTOP

Model JP356SM3SS

Near Killeen, TX 76542

Job Details: 07/27/2021

"Arrived back on site to install previously ordered parts. Removed and replaced the cooktop and found the selector switch was severely burned and wouldnt stay inserted inside the required hole. The switch was so brittle it fell apart. Unit will require WB24T10115 selector switch and authorization to complete the repair. Needs more work ; ordrng 1 WB24T10115 (Switch Selector), states that autho needed"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFTR1814QW1

Near Killeen, TX 76549

Job Details: 07/27/2021

"Arrived Brook on site to install previously ordered evaporator motor. . Installed the evaporator fan motor and will order the fan blade. Needs more work. Needs authorization.; ordrng 2 242219302 (EVAP FAN BLADE)s, states that autho needed"

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Austin, TX 78758

Scott

Job Details: 07/27/2021

Arrived on site for strike breaking off . Replaced strike . Tested unit all checked normal. No water leaks detected at time of service. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Round Rock, TX 78681

Tommy

Job Details: 07/27/2021

"Arrived onsite for dryer not drying, upon arrival found unit heating and sliding as designed but unit air flow off due to clogged ducts, recommended getting ducts cleaned. Job Completed."

We serviced a

WHIRLPOOL DRYER

Model MEDC465HW0

Near Waco, TX 76708

Jonathan M

Job Details: 07/27/2021

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Tested voltage between the tan and white wire and orange and white wire. Found 120 V present. Tested voltage between the tan and white wire and the black and white wire and found no voltage indicating a bad control board. Replaced the control and tested the unit again. Found voltage present at that time. Ran the unit for 15 minutes and found the auto sensing cycle counting down and working as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Cedar Park, TX 78613

Justin

Job Details: 07/27/2021

Arrived on site to install previously diagnosed parts. I installed both the filter heat and water tube. I then tested the unit with the filter head and valve exposed to assure there were no leaks present. No leaks were observed.The unit is now working as designed.

We serviced a

WHIRLPOOL OVEN

Model WOC54EC0HS02

Near Austin, TX 78744

Kevin

Job Details: 07/27/2021

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD608ESS01

Near Austin, TX 78751

Luis

Job Details: 07/27/2021

"Arrived on site for water leaking. Found fill tube frozen,removed upper grill gained access to upper section of fill tube found plastic rubber on fill tube split ordering a new fill tube return date ; ordrng 1 W11212166 (Fill tube) and 1 WP2300868 (5/16 union) and 1 WP2198677 (1/4 union)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM05

Near Manor, TX 78653

Matthew

Job Details: 07/27/2021

Arrived onsite for failing door handles. Upon inspection found freezer door handle failed. Replaced handle. Fridge door need adjustment. Tested unit and unit is functioning properly. Job complete

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Copperas Cove, TX 76522

Job Details: 07/27/2021

Arrived on site and inspected washer not responding to touch commands. Found the customer had several f2e1- stuck key errors stored in diagnostics error codes. Preformed the encoder test to unstick the stuck key. Unit now operating properly without any delays. Job completed

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near Georgetown, TX 78626

Cliff

Job Details: 07/27/2021

Arrived on site to diagnose an oven that is not responding to user input. Found no errors saved in diagnostics and all functioning properly at this time. Advised homeowner on findings and adjusted calibration setting for accuracy.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS6

Near Georgetown, TX 78626

Cliff

Job Details: 07/27/2021

Arrived on site to diagnose a microwave that isn't heating. Found failed diode and replaced it. Tested unit and found all is functioning properly at this time.

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC48QMS01

Near Austin, TX 78703

Jacob

Job Details: 07/27/2021

Arrived onsite for unit not staying on. Unit was running but was not at temperature set. Showed 44 in the freezer and 56 in the refrigerator. Suggested that the control may be bad and causing the unit to shut off after a certain amount of time running. Looks at the control and found that something from the control had burned up and had scorch marks on the inside. Replaced control. Unit turned on with no issues. No issues at this time. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Waco, TX 76711

Jonathan M

Job Details: 07/27/2021

Arrived on site for a refrigerator that?s not cooling. Inspected unit and work area. The customer advised that the prior repaired and fixed the freezer portion of the unit but the refrigerator portion remains a problem. Tested the unit and found the damper control not opening and closing properly.Was advised we would need to submit the unit to research for parts. Office will need to order a damper control and main control for repair. Please contact the customer when parts are made available. ; ordrng 1 RESEARCH (DAMPER CONTROL AND MAIN CONTROL)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Georgetown, TX 78628

Jonathan S

Job Details: 07/27/2021

"Arrived on site for washer not filling with enough water. Inspected unit and work area. Performed diagnostics mode and checked fault codes, no fault codes stored. Ran automatic test mode and found water connection backwards. Corrected water to unit and tested operation. Found water level correct and components operating as designed. No water leaks detected."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FZDB03

Near Austin, TX 78758

David S

Job Details: 07/27/2021

"Arrived on site for fridge not cooling. I inspected the unit and work area. The unit was moved to an electrical closet that has ac. I found the unit off. I plugged the unit in and tested amperage at the compressor and found .3 amps. I let the unit run for 15 minuets and found it not cooling or forming a frost pattern. I am ordering a sealed system. Evaporator, compressor, uv dryer and access valve. The office will reschedule when we have an eta on parts.; ordrng 1 Sealedsystem (Sealed system) and 1 W11126760 (Compressor) and 1 W10843121 (Uv dryer) and 1 W10836706 (Evaporator) and 1 WPW10143759 (Access valve)"

We serviced a

GE REFRIGERATOR

Model GSH25JSDBSS

Near Georgetown, TX 78633

Lou

Job Details: 07/27/2021

"Arrived on site to install previously diagnosed and ordered parts. Due to the defrost element and bimetal failures, I removed and replaced both parts and tested. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

GE REFRIGERATOR

Model GSS22JERFBB

Near Bastrop, TX 78602

Matthew

Job Details: 07/26/2021

"Arrived onsite for refrigerator not cooling in FC. RC was cooling but was a little warmer than set point. Did not see signs of defrost issue. No ice buildup and fan is operating. Drain line was clear. Was receiving good air flow from dampener. Noticed that thermostat for freezer was turned down. Customer stated due to not cooling they turned it down. Turned thermostat up and unit began cooling. Frost pattern was building. Customer will need to monitor at current setting for 48 hrs. Could be potential issues with thermistor or control board. Unable to determine at this time, unit is cooling"

We serviced a

JENN-AIR FREEZER

Model JBZFL30IGX00

Near Kingsland, TX 78639

Cliff

Job Details: 07/26/2021

Arrived on site to replace previously ordered parts for refrigerator. Replaced icemaker and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

We serviced a

JENN-AIR RANGE

Model JDSP536HL00

Near Austin, TX 78757

Scott

Job Details: 07/26/2021

"Arrived on site , replaced main control and boiler assembly. Ran diagnostics and regular steam cook cycle . All checked normal. No error codes .

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JS0

Near Temple, TX 76502

Tyler

Job Details: 07/26/2021

Arrived on site for boiler not working. Upon arrival I found that the unit was plugged in and receiving 240 V to the main control but deer and bake and broil the unit would not turn on the oven after further inspection I found that the main control was sending 240 V down but the thermal fuse had blown on the back causing the cut off in power to the element I was able to reschedule the customer. ordrng 1 WP3196548 (Thermal fuse)

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS01

Near San Marcos, TX 78666

Andrew

Job Details: 07/26/2021

"Arrived on site to test unit for console acting erratic. Recommend replacing console. Returnin*with control as a precautionary to ensure completion on return visit. Office to reschedule, ; ordrng 1 W11296171 (Console)"

We serviced a

GE REFRIGERATOR

Model STS22ICPBRWW

Near Waco, TX 76706

Jonathan M

Job Details: 07/26/2021

Arrived on site for refrigerator that?s making a high-pitched noise. Inspected unit and work area. Found the unit running and the customer advised that the noise appeared to be coming from the back of the unit. I asked the customer if he was talking about the noise coming from the compressor and he advised that that was it. I did advise the customer that the sound he was hearing was normal. The unit was not making abnormal sounds or loud sounds. The customer advised that his apartment is extremely quiet and he only hears it when it?s dead silent in the home. The customer had several other questions about the unit which I went over with him. The unit is working as designed. Call complete.

We serviced a

WHIRLPOOL WASHER

Model MVWB765FW3

Near New Braunfels, TX 78130

Noah D

Job Details: 07/26/2021

"Arrived on site to inspect unit for not not allowing selection due to a stuck key error code, upon inspection found the unit working but with stuck codes error Complete"

We serviced a

WHIRLPOOL WASHER

Model MVW7230HW0

Near Horseshoe Bay, TX 78657

Cliff

Job Details: 07/26/2021

Arrived on site to diagnose a washer not filling with water properly. Found extra power on causing unit not to operate as homeowner wants. Explained extra power operation per service pointer. All is working properly at this time and no leaks were found at time of service.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Kyle, TX 78640

Kevin

Job Details: 07/26/2021

"Arrived on site and inspected dishwasher and found customer was experiencing water dripping from water source connection under sink specifically Dripping from water hammer arrester. This is not part of the dishwasher and would need to be corrected or replaced by the builders plumber. It is not leaking at this time, ran a diagnostic cycle and confirmed that dishwasher is operating normally, no leaking from dishwasher, job complete"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Marble Falls, TX 78654

Cliff

Job Details: 07/26/2021

Arrived on site to replace previously ordered parts for dishwasher. Replaced pump and tested unit. Found all is functioning properly at this time and no leaks were found after service was performed.

We serviced a

WHIRLPOOL OVEN

Model WGE745C0FS01

Near Round Rock, TX 78664

David S

Job Details: 07/26/2021

Arrived on site for bottom oven not heating past 300 degrees. I inspected the unit and work area. I gained access to the back of the unit. I tested all elements and found them in good condition. I found the connections to the elements loose and slipping off. I tightened the connectors and reseated all connections. I tested th low oven temperature sensor and found it out of range. I replaced the temperature sensor. I reassembled the unit and tested both top and bottom Ive. I found the bottom averaging 351 and the top oven averaging 353. The unit is working as designed. Job complete.

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS01

Near Salado, TX 76571

Jonathan S

Job Details: 07/26/2021

Arrived on site to install previous diagnosed part that customer had on hand sent from manufacturer. Removed failed UI and installed new. Assembled unit and tested operation. All tested good. Spoke with customer on user care guide and service performed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Liberty Hill, TX 78642

Tommy

Job Details: 07/26/2021

Arrived onsite for previously diagnosed parts. Upon arrival replaced sump and console and tested unit. Found unit is now operating as designed. No signs of leaks during service. Job Completed.

We serviced a

WHIRLPOOL WASHER

Model MHW7000AW2

Near Georgetown, TX 78633

Jonathan S

Job Details: 07/26/2021

"Arrived on site for washer having error code F9-E1. Inspected unit and work area. Per diagnostics mode and checked error codes. Found error F9-E1 long drain and F8-E1 slow water. Ran test cycle and monitored operation. Found unit not draining. Gave customer quote for clogged drain and failed drain pump. Customer approved estimate. Gained access to drain pump and found a color guard sheet in pump filter and not allowing to drain. . Assembled unit and performed diagnostics mode. Ran automatic test cycle and found cycle completed. All tested good, no water leaks detected. Spoke with customer on user care guide and service performed.

We serviced a

KITCHENAID COOKTOP

Model KFGS366VSS02

Near Georgetown, TX 78633

Lou

Job Details: 07/26/2021

"Arrived on site to install previously diagnosed and ordered part. Upon arrival, Customer advised that the unit began to operate properly after I had left from previous service call, but they wanted to move forward with the repair. Due to the switch harness failing, I removed and replaced the harness and tested. Unit is operating as designed. No gas leaks detected during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Georgetown, TX 78633

Jonathan S

Job Details: 07/26/2021

"Arrived on site for refrigerator ice maker mold hanging from mechanism. Inspected unit and work area. Gained access to ice maker assembly and removed. Inspected ice maker and found no broken parts. Informed customer on pricing calculator and will attempt to repair instead of replacing. Disassembled ice maker and reassembled. Installed ice maker and taped door switch and jumped power switch. Performed diagnostics mode and cycled ice maker while monitoring operation. Ran fill cycle. All tested good, no water leaks detected.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE334GBS0

Near Austin, TX 78750

David Z

Job Details: 07/26/2021

"Arrived on site to diagnose dishwasher throwing F2E2 error. Checked for errors and found F2E2 present for Ui. Replaced console / Ui to resolve. Ran unit and verified proper function. Advised customer to follow up with us if issue return further into a regular cycle, and we would need a control to resolve. Call complete."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Georgetown, TX 78628

Tommy

Job Details: 07/26/2021

Arrived onsite for washer making noise. Upon arrival replaced unit belt as or was hand tight and tested. Job Completed.

We serviced a

WHIRLPOOL DISHWASHER

Model MDB9959SKZ0

Near Liberty Hill, TX 78642

Tommy

Job Details: 07/26/2021

"Arrived onsite for dishwasher not operating and F6E1 error code. Upon arrival found unit had voltage was wired in correctly and fuse had continuity, but found UI completely none responsive. Ordering control and UI office to reschedule upon receiving.; ordrng 1 W11414079 (UI) and 1 W11410063 (Control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ01

Near Austin, TX 78745

Kevin

Job Details: 07/26/2021

"Arrived on site and inspected refrigerator and found there is no water source connection behind refrigerator, there is a stainless steel water line through the kitchen cabinets approximately 15 ft distance. Spoke with techline and they said water line is breaking down and causing water to taste bad, service pointer W10535152. They recommended that a copper waterline be installed and then a standard 6 foot per waterline be connected to that. left waterline with customer to be installed by plumber who adds copper waterline. 7731337404"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Cedar Park, TX 78613

Kayman

Job Details: 07/26/2021

Arrived onsite for refrigerator freezing eggs in the RC. Upon arrival I found FC=5 set to 0 RC=36 set to 40. I found the customer experienced eggs freezing when they were placed and resting near the damper vent in the RC. The customer has since placed the eggs in a different location and they have not froze again. I checked all thermistors as well as fan and damper function through diagnostics. I found all functioning as designed. I noticed the RC and FC dont have many items in them at the moment. I found the ice bin full of ice. I advised the customer to add some more food in both compartments to ensure a more equalized cool. No leaks detected during time of service. Job complete.

We serviced a

UNKNOWN VENTHOOD

Model WVU37UC6FS0

Near Austin, TX 78728

Wesley

Job Details: 07/26/2021

Arrived onsite for wind friction causing vibration. Adjusted unit to repair the sound. Advised customer of causeS unit is now operating as designed. All checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Austin, TX 78728

Wesley

Job Details: 07/26/2021

Arrived onsite and installed the new freezer door. All checks good. Unit is now operating as designed. Advised customer on repair.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GX5FHTXVY010

Near Georgetown, TX 78628

Tommy

Job Details: 07/26/2021

Arrived onsite for drain tube being clogged. Cleared drain tube I replaced drain tube after clearing. Job Completed.

We serviced a

KITCHENAID COOKTOP

Model KECD807XSS01

Near Austin, TX 78746

David Z

Job Details: 07/26/2021

"Arrived on site to diagnose cooktop that had an electrical fire from the middle switch. Examined unit and found infinite switch melted. Recommended repair is switch, main harness, element. Customer pointed out that we had worked on the unit prior

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB02

Near Georgetown, TX 78626

Lou

Job Details: 07/26/2021

"Arrived on site to install previously diagnosed and ordered parts. Per coils techs diagnosis, I removed and replaced the compressor, access valve, UV drier and vacuumed the system and pressures held. Installed 3.7oz of R134a refrigerant and monitored pressures. I found frost building up on the evaporator at the cap tube and pressures were not within range. I flushed the system and removed and replaced the evaporator and UV drier and vacuumed again and pressures held. Installed 3.7oz of R134a refrigerant and monitored pressures and got the same results. I notified the office CS that I would have to reschedule and come back. Im ordering Nitrogen, compressor kit, UV drier, access valve and evaporator and office to schedule return service. Unit left unplugged. ; ordrng 1 CNOTE (NITROGEN) and 1 W10836706 (Evaporator) and 1 W11092625 (Compressor kit) and 1 W11506635 (access valve) and 1 WPW10143759 (UV drier)"

We serviced a

WHIRLPOOL WASHER

Model MVWC465HW3

Near Austin, TX 78757

Scott

Job Details: 07/26/2021

Ran diagnostics for valve thermistor and off balance load . Ran diagnostics unit didnt show any signs of off balanced and getting proper water flow . Thirmsitorm oh Ed out of range. Ordering .Control and valve . No water leaks detected at time of service. Call to set return ; saved tckt

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ0

Near Cedar Park, TX 78613

Kayman

Job Details: 07/26/2021

Arrived onsite for range not operating. Upon inspection I found the display dead but the cooktop would turn on. I accessed the terminal block and found black wire at the terminal block had burned in half. I will need to order a Marin harness for the repair. I advised the apartment management that the power cord is also damaged and would need to be replaced but is not covered under warranty. They will provide a power cord on next visit. Ordering Main harness(W11416047) terminal block (WPW10245259) thermal fuse(WP3196548) office to R/S due to part availability. ; ordrng 1 W11416047 (Harness) and 1 WPW10245259 (Terminal block) and 1 WP3196548 (Thermal fuse)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIDM01

Near Georgetown, TX 78628

Jonathan S

Job Details: 07/26/2021

Arrived on site for n site for refrigerator not cooling. Inspected unit and work area. Found door harness broken (see SD-Pic). Found compressor starting and stopping. Would need to replace door and continue to diagnose.

We serviced a

ADMIRAL WASHER

Model ATW4675YQ1

Near Georgetown, TX 78628

Tommy

Job Details: 07/26/2021

Arrived onsite for washer rattling and shaking upon arrival found unit suspension was very weak and unit tub was damaged.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Austin, TX 78741

Kevin

Job Details: 07/26/2021

"Arrived on site and inspected dishwasher and found mounting points for sump and motor are broken. Replaced it and ran a diagnostic cycle and dishwasher is no longer leaking. Sent one video to CS of dishwasher running and not leaking, job complete"

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near San Marcos, TX 78666

Andrew

Job Details: 07/26/2021

"Arrived on site to test unit for flames too high when set to low. Adjusted flames, tested unit, unit works good. No leaks detected. Job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS0

Near Cedar Park, TX 78613

David S

Job Details: 07/26/2021

"Arrived on site for dishwasher not working. I inspected the unit and work area. I found the water line turned off to the unit. I turned the water on and found the unit not filling with water. I replaced the water inlet valve, and retested the unit. I found it working as designed. This unit has a plastic tub and does not retain heat well. The tenant should run hot water at the kitchen sink before turning the dishwasher on, so that it pulls in hot water immediately, so the heating element doesnt have to heat the water and tub. Job complete."

We serviced a

WHIRLPOOL FREEZER

Model WZF79R20DW03

Near Round Rock, TX 78665

David S

Job Details: 07/26/2021

"Arrived on sit for freezer alarm going off. I inspected the unit and work area. I gained access to the evaporator and found it had a full frost pattern. I tested voltage to the thermistor and found 5vdc. I tested the thermistor its self and it showed around 5k ohms, which is 50 degrees, the thermistor was attract to a frosted over evaporator. The thermistor is bad. I tested the thermal fuse for the defrost heater and the defrost heater its self I found both good. I zip tied and foils taped the new thermistor in place.

We serviced a

GE OVEN

Model JTS5000SN1SS

Near Lago Vista, TX 78645

Justin

Job Details: 07/26/2021

"Arrived on site for a wall over with a close oven door error code. Upon arrival the UI was flashing the 900 error code for door latch error. I cycled the power off at the breaker and gained access to the door latch assembly. I then ohmd out the door switch and found it working as designed. Upon further inspection I found the latch harness actually pinched under the latch assembly. I removed the assembly and freed the wire. The oven immediately began running as designed. I took a pic of the harness in SD quick pic. I preheated the oven and found it now working as designed.

We serviced a

WHIRLPOOL OVEN

Model WEG515S0FS2

Near Del Valle, TX 78617

Jacob

Job Details: 07/26/2021

Arrived onsite for unit not started bake process. Tested the unit. Igniter was sparking but smelled no gas. Upon further inspection. Found that the valve needs to be replaced. Ordered part. Office to reschedule ; ordrng 1 W10898290 (valve-gas)