Service History 566 - Appliance Express

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Hubbard, TX 76648

Jonathan M

Job Details: 07/14/2022

"Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. The customer advised that they were running a load of sheets in that the sheets did not complete the cycle. When the customer attempted to realign the clothes and start the cycle again the unit did not start the cycle over. She ran the unit through a drain in span and has not used it since due to the issue with the load. Ran the unit through diagnostics and found an F0 E5 (off balance load) error code. I ran the unit through diagnostics in an auto test and through manual testing. All components were working as designed. Did find the washer a little unlevel and did attempt to level out the washer a little bit. I did advise the customer that based on all my testing, I cannot find any individual part on the unit that is at fault for their issue and that the most likely problem wouldve been the load. The unit is working as designed. Call complete."

We serviced a

KITCHENAID DISHWASHER

Model KDTE254ESS1

Near Round Rock, TX 78665

Wesley

Job Details: 07/14/2022

Arrived onsite and found right side adjuster catch dislodged. Repaired without any new parts.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near West, TX 76691

Jonathan M

Job Details: 07/14/2022

Arrived on site for a dishwasher that has a broken spray arm. Confirm the customers complaint and replace the upper spray arm. Tested the unit and the unit began to work and operate as designed. Call complete.

We serviced a

KITCHENAID OVEN

Model KFGD500ESS01

Near Round Rock, TX 78665

Wesley

Job Details: 07/14/2022

Arrived onsite for self clean concern and provided customer instruct on ignition solenoid that prevents powerless cooktop operation.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Kyle, TX 78640

Luis

Job Details: 07/14/2022

Arrived on site for light switch issues. Adjusted light switch housing tested switch operation good.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Leander, TX 78641

David S

Job Details: 07/14/2022

Arrived on site for washing machine not draining. I inspected the unit and work area. I found service pointer w11531483 Rev b issued June of 2021. I found the actuator originally installed is the square style mentioned in the service pointer. I replaced the actuator according to the service point. The unit is now working as designed. Job complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS03

Near Round Rock, TX 78665

Wesley

Job Details: 07/14/2022

"Arrived onsite and tested unit for console glitching. Found customer had not connected unit to WiFi. Reset control and cleared old f6e4 error code. Unit is otherwise operating as designed. Advised customer on repair, advised customer will need to contact whirlpool WiFi team to connect oven to WiFi to allow software to update."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Pflugerville, TX 78660

Wesley

Job Details: 07/14/2022

Arrived onsite and found unit operating with control lock engaged. Instructed customer on use and care

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ02

Near Buda, TX 78610

Luis

Job Details: 07/14/2022

"Arrived on site for water leaking from icemaker. Removed bin found icemaker warped causing water to fill icemaker while warped also found ice build up on bail arm and housing. Removed icemaker,removed ice from icemaker and housing,reset icemaker to home position,added zip ties to fill tube to prevent water from splashing out of fill tube end. Ran icemaker test passed ran fill test passed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Austin, TX 78739

Luis

Job Details: 07/14/2022

"Arrived on site. Diagnosed a defective icemaker,replaced icemaker ran cycle icemaker passed and filled with water

We serviced a

KITCHENAID ICE MACHINE

Model KUIA15NRHS11

Near Austin, TX 78737

Luis

Job Details: 07/14/2022

"Arrived on site. Installed new water pan customer provided,ran diagnostics all test passed no leaks.

We serviced a

WHIRLPOOL REFRIGERATOR

Model MSD2732GRS

Near Waco, TX 76710

Jonathan M

Job Details: 07/14/2022

"Arrived on site for a refrigerator that is not cooling at all times. Inspected unit and work area. The customer advised that the unit does cool but it will bounce between cooling properly for a few weeks to not cooling at all for a little bit and then going back. Just the temperatures in both sections and found the freezer at -2?F in the refrigerator at 37?F. Check resistance on the thermistors and found proper resistance. Check the condenser coils and found lint buildup all over the condenser coils. Cleaned off condenser coils and the customer requested that we work on his handles. He advised that they were broken off the door in order to get the refrigerator through the home. He advised that somebody tried to install one of his handles but they were not on correctly.Spoke to CS and DW and was advised to order the parts but advise that we could not guarantee a proper repair.The unit is working as designed. Call complete."

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Waco, TX 76712

Jonathan M

Job Details: 07/14/2022

Arrived on site for a dishwasher that has a special project to replace the heater. Inspected unit and work area. Did confirm the customer was within the service point arrange. Replaced the heater and tested the unit. The unit began to work as designed with no leaks present during operation. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Robinson, TX 76706

Jonathan M

Job Details: 07/14/2022

Arrived on site for a dishwasher that is not heating. Inspected unit and work area. The customer advised that the unit seems to not dry as well as their previous dishwasher. Ran the unit through diagnostics and did not find any stored error codes. Ran the unit through a diagnostic test and found the unit working as designed. Advise the customer on proper dishwasher techniques and the unit is working as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFG02

Near Robinson, TX 76706

Jonathan M

Job Details: 07/14/2022

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the door switch and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WTW4850HW2

Near Robinson, TX 76706

Jonathan M

Job Details: 07/14/2022

Arrived on site for a washing machine that is not starting cycles. Inspected unit and work area. Did confirm the customers complaint and found the unit would try to spend during the early portion of the cycle and would not spin. Unit was just making a buzzing sound. Checked underneath the washer and found the capacitor out of range. Replaced the capacitor and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Cedar Park, TX 78613

David S

Job Details: 07/13/2022

Arrived on site to install previous diagnosed parts. I removed the old console and ui. I found the ui was corroded. I Installed a new console and ui. I reassembled the unit and tested it. It is now working as designed. No water leaks detected. Job complete.

We serviced a

LG WASHER

Model WM3650HVA

Near Cedar Park, TX 78613

David S

Job Details: 07/13/2022

Arrived on site for washer having error code on. I inspected the unit and work area. I found the filter clear and the drain pump humming when called for. I filled the tub and activated the drain pump. I found it not draining. I Installed the new drain pump and retested the unit. I found it working as designed. No water leaks detected.

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Copperas Cove, TX 76522

Tyler

Job Details: 07/13/2022

Ive done side for washer needing new heating element due to current unit having the recalled gold bushing style element. Upon arrival installed element reassembled and tested unit and found no leaks during repairs or test and unit now functioning as designed. Call complete

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Fort Hood, TX 76544

Tyler

Job Details: 07/13/2022

Arrived on site for washer needing previously diagnosed rebuild. Upon arrival installed all required parts then reassembled and tested the unit and found washer fully cycling through all settings as designed with no failures or loud noises and no leaks found during tests. Call complete

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Killeen, TX 76542

Tyler

Job Details: 07/13/2022

Arrived on site for dishwasher with recalled gold bushing element installed. Upon arrival confirmed complaint and found gold bushing styled element. Replaced element and confirmed during tests there were no leaks. Call complete

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Bastrop, TX 78602

Joe Z

Job Details: 07/13/2022

Arrived onsite to install previously diagnosed parts. Replaced lid latch and test unit. Unit operates as designed. No leaks present at this time. Job complete

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Bastrop, TX 78602

Joe Z

Job Details: 07/13/2022

Arrived onsite for special project S17304. Replaced heater. Test unit and unit operates as designed. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Bastrop, TX 78602

Joe Z

Job Details: 07/13/2022

"Arrived onsite to replace previously diagnosed parts. Replaced container, icemaker,coupling, and mounting plate. Test unit and unit operates as designed"

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Bastrop, TX 78602

Joe Z

Job Details: 07/13/2022

"Arrived onsite for F3E2 error code upon arrival ran diagnostics and got error codes F3-E2 pressure system fault, F1-E2 motor drive module over voltage, F0-E5 off balance, F7-E9 locked rotor, F0-E8 water ring. Control cannot read water pressure and is steadily running drain pump. Unable to test other components due to error code F3-E2 preventing any other operations. Need to replace control to be able to test other components.

We serviced a

WHIRLPOOL VENTHOOD

Model UXT5530AAS3

Near Bastrop, TX 78602

Joe Z

Job Details: 07/13/2022

Arrived onsite for LIGHT SWITCH STICKING. Upon arrival inspected unit and buttons looked crooked. Found that mounting bracket was not secured. Secured bracket. Buttons are now straight. Test unit and button no longer sticks. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Leander, TX 78641

Gerry C

Job Details: 07/13/2022

"Arrived to inspect noise. The CX described an intermittent tapping/snapping sound and I was able to isolate and video the warning label tapping on the wall when the condenser motor was in operation. I removed the label and tested. The damper was loudly chugging during use and required replacement. Operational test good, no leaks observed during service."

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BW2

Near Austin, TX 78757

Matthew

Job Details: 07/13/2022

Arrived onsite to replace previously diagnosed parts. Replaced inner oven light. Tested unit and unit is functioning properly. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model GD5DHAXVY00

Near Leander, TX 78641

Gerry C

Job Details: 07/13/2022

"Arrived to inspect leak from filter. I found one of the internal valves within the housing had failed and would not stop water flow. I removed and replaced the filter head assembly and tested. The issue was resolved and there were no leaks after the repair.

We serviced a

UNKNOWN VENTHOOD

Model UVL6036JSS2

Near Leander, TX 78641

Gerry C

Job Details: 07/13/2022

"Arrived to inspect lights flickering. I verified the issue and videod with a 240HZ camera and could see the flicker that appeared to be at about a 50% duty cycle. I contacted the mfg, tech JR and advised of my findings. The tech advised me that it is normal operation. If CX has concerns, they are to contact the mfg customer service line at 800-253-1301

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Pflugerville, TX 78660

Cliff

Job Details: 07/13/2022

Arrived on site to diagnose a dishwasher that leaked during home inspection. Tested all parts and components and found no failures to unit at this time. Inspector ran unit empty causing excess water from sprayers hitting seals and causing a small amount of water to leak. No repairs are needed and no leaks were found at time of service.

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JS3

Near Pflugerville, TX 78660

Cliff

Job Details: 07/13/2022

Arrived on site to diagnose a range that is not operating. Found control showing error for internal short in control. Replaced control and noted unit still not operating due to only half voltage present from wall. Electrical issue will need to be resolved to fix issue.

We serviced a

WHIRLPOOL WASHER

Model WTW4655JW1

Near Pflugerville, TX 78660

Cliff

Job Details: 07/13/2022

Arrived on site to replace previously ordered parts for washer.replaced capacitor and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Pflugerville, TX 78660

Cliff

Job Details: 07/13/2022

Arrived on site to replace previously ordered parts for dishwasher. Replaced upper and lower racks and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

We serviced a

WHIRLPOOL WASHER

Model WFW97HEXL2

Near Austin, TX 78703

Matthew

Job Details: 07/13/2022

"Arrived onsite for washer not advancing properly. Upon arrival inspected unit. Put unit in diagnostics and found stored error code F6E1 CCU-MCU serial comes failure. F6E2 communication failure. Ran several test cycles and failed.

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near Canyon Lake, TX 78133

Andrew

Job Details: 07/13/2022

"Arrived on site to test unit for tripping breaker randomly. Customer stated it didnt happen every time and was sporadic. Customer also stated it wouldnt trip breaker, breaker would have to be cycled to get unit to respond. Ran multiple diagnostics and found no issues. Continuity through harness was correct. All components receiving proper voltage. If issue persists recommend replacing control and console. No leaks detected. Job complete."

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JB1

Near Buda, TX 78610

Leonardo

Job Details: 07/13/2022

Arrived on site to replace broiler and board. Replace both parts test unit and oven no heating. Test fuse and found fuse opened. Tapped on fuse and got fuse to close unit working as designed. If oven stops working we will need to order fuse. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Canyon Lake, TX 78133

Andrew

Job Details: 07/13/2022

Arrived on site to test unit for high pitch sound. Ran compressor and condenser motor in service test 4. Did hear sound and verified with customer sound was when compressor but sound is part of normal operation. Verified no lines rubbing or touching. Amp draw correct at .6amps and both compartments at temp. No leaks detected. Job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Canyon Lake, TX 78133

Andrew

Job Details: 07/13/2022

"Arrived on site to test unit for broken center drawer in FC. New drawer i was sent with had damaged pan front. Replaced bin and put new pan front, tested unit, unit now working as designed. No leaks detected. Job complete."

We serviced a

LG REFRIGERATOR

Model LTWS24223S/00

Near Canyon Lake, TX 78133

Andrew

Job Details: 07/13/2022

"Arrived on site to replace previously diagnosed inlet valve. Replaced valve, tested unit, unit now working as designed. No leaks detected. Job complete."

We serviced a

WHIRLPOOL ICE MACHINE

Model KUIX335HPS01

Near New Braunfels, TX 78132

Andrew

Job Details: 07/13/2022

"Arrived on site to replace compressor from previous diagnosis. Replaced compressor, system held nitrogen at 135psi for 20mins. Vacuumed system and charged to specs. Frost developing on evap/cooling plate as designed. No leaks detected. Job complete."

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Buda, TX 78610

Leonardo

Job Details: 07/13/2022

Arrived on site to replace heating element for special project. Replaced element test unit and unit test good job complete no leaks present.

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Buda, TX 78610

Leonardo

Job Details: 07/13/2022

Arrived on site to replace heating element for special project. Replaced element test unit no leaks present job complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Waco, TX 76708

Jonathan M

Job Details: 07/13/2022

Arrived on site for a dishwasher that has rat concerns. Inspected unit and work area. The customer advised that they had some beads that they thought were apart of the unit. Did verify they did not come from the dishwasher. Tested the unit and it is working as designed.

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Waco, TX 76708

Jonathan M

Job Details: 07/13/2022

Arrived on site for a dryer that is glowing but the drum is not turning. Inspected unit and work area. Tested the unit and did confirm that the drum would not turn but the heater would try to kick on. Checked voltage and found proper voltage. Remove the back cover and checked the fuse. Found the fuse open causing a break in the motor circuit. Advised the customer of the issue. I called Whirlpool Safety team and spoke to Ruidisa SR# 7733979559. She advised that the customer may can proceed with repair if they would care to repair it but that they would not be granting any concession today. Spoke to the customer and the customer did not want to repair it. He advised that he would prefer to just buy himself a new dryer. Did explain to the customer that the cost to repair is very minimal but the customer advised he would rather pay for a brand new unit with a four year warranty then a couple hundred bucks at a used dryer. Call complete.

We serviced a

GE REFRIGERATOR

Model PZS22MSKEHSS

Near New Braunfels, TX 78130

Andrew

Job Details: 07/13/2022

"Arrived on site to test unit for noise when dispensing water. Found filter head was restricted and valve not opening properly, barely trickling out. Replaced filter head and valve, tested unit, unit now working as designed. No leaks detected. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Belton, TX 76513

Wesley

Job Details: 07/13/2022

Arrived onsite and repaired the dishwasher by replacing the heater according to the SP designation.

We serviced a

SAMSUNG REFRIGERATOR

Model RF4287HARSU

Near Belton, TX 76513

Wesley

Job Details: 07/13/2022

Arrived onsite and replaced the control and dispenser assembly. Unit is now operating as designed. Customer noted that water from fridge failure had damaged the wood flooring. See pic. Advised customer on repair and status. Unit is now set up to operate properly.

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Morgan's Point Resort, TX 76513

Wesley

Job Details: 07/13/2022

Arrived onsite for heater bushing SP. Repaired by replacing heater. Unit is now operating as designed. All checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Driftwood, TX 78619

Leonardo

Job Details: 07/13/2022

Arrived on site to test unit for unit not washing. Test unit and found bad sump and motor. Replaced sump and motor test unit and unit test good job complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Temple, TX 76504

Wesley

Job Details: 07/13/2022

Arrived onsite and repaired unit by replacing the heater according to the sP designation. All checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Temple, TX 76501

Wesley

Job Details: 07/13/2022

"Arrived onsite for no ice production and found failed ice maker unable to jump start and replaced icemaker for failed icemaker not producing ice, all checks good. Unit is now operating as designed. Advised customer on repair."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Temple, TX 76502

Wesley

Job Details: 07/13/2022

"Arrived onsite and repaired the heater according to the SP designation. Advised customer on repair, all checks good."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Waco, TX 76705

Jonathan M

Job Details: 07/13/2022

Arrived on site for a dishwasher that is not washing dishes. Inspected unit and work area. Confirmed the customers complaint and found an F4 E3 (wash motor not running) error code. Brandy and it was an auto test and did confirm the customers complaint. Replace the wash motor assembly and test of the unit. The unit began to work and operate as designed. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model GU2475XTVY3

Near Austin, TX 78737

Leonardo

Job Details: 07/13/2022

Arrived on site to replace console. Replaced console test unit and unit test good job complete.

We serviced a

WHIRLPOOL DRYER

Model WED7300DW1

Near Jonestown, TX 78645

Gerry C

Job Details: 07/13/2022

"Arrived to instal previously diagnosed and ordered part. I removed and replaced the heating element and tested. The unit heated and cycled as designed. I corrected the wiring due to incorrect grounding. Steam dryer, no water connections to unit. I contacted the tech and verified it was destroyed and collected the total.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJW00

Near Hewitt, TX 76643

Jonathan M

Job Details: 07/13/2022

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the refrigerator door and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Cedar Creek, TX 78612

Joe Z

Job Details: 07/13/2022

Arrived onsite to install previously diagnosed parts. Installed brackets screws and clips. Operated unit and unit operates as designed. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JB1

Near Cedar Park, TX 78613

David S

Job Details: 07/13/2022

Arrived on site to replace the burner knobs. I replaced al 4 knobs and tested the unit. I found the burners all working as designed. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Leander, TX 78641

David S

Job Details: 07/13/2022

Arrived on site toninstall previous diagnosed part. I replaced the right side rc door gasket. I inspected the door and found it sealing. Job complete.

We serviced a

MAYTAG DRYER

Model MEDB765FC0

Near Del Valle, TX 78617

Joe Z

Job Details: 07/13/2022

"Arrived onsite for NOT HEATING. STILL TURNS. Upon arrival found control panel is not responding to buttons intermittently. Was able to test unit. Found heater not energizing. Tested fuse and thermal cutoff and are good. Found fractured element Ned lots of lint build up in cabinet. Ran vent test and failed. Replaced heater and test unit. Unit now heats correctly. Job complete"

We serviced a

WHIRLPOOL MICROWAVE

Model KOCE500ESS20

Near Pflugerville, TX 78660

Cliff

Job Details: 07/13/2022

Arrived on site to diagnose a microwave that isn't heating intermittently. Found no failures to unit at this time and advised customer door needs to be closed firmly to activate safety switches. No further repairs needed and job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ02

Near Georgetown, TX 78633

Vincent

Job Details: 07/13/2022

"Arrived on site for refrigerator, inspected unit and work area. CX complaint was unit is to cold and not able to adjust temps. Tested unit and found the control board bad. Replaced board with new one and program to the correct model. I then tested unit and its now operating as designed. No leaks where observed during service. Job completed."

We serviced a

UNKNOWN DISPOSAL

Model n/a

Near Georgetown, TX 78628

Vincent

Job Details: 07/13/2022

"Arrived on site for garbage disposal, inspected unit and work area. Tested old garbage disposal and found it not working. I removed and old one and installed new one and found old lines for drain wont reach. CX is going to need to properly route the drain lines to the garbage disposal. I could not test for leaks. But unit is powering up and working like its supposed too. No leaks where observed during service. Job completed.

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS00

Near Georgetown, TX 78628

Paul

Job Details: 07/13/2022

Arrived onsite for a refrigerator not cooling correctly. Ms stated the RC was staying around 50 degrees and the FC around 15 degrees. I found the RC coil completely frosted up and coming out of the bottom of the evaporator cover. When I pulled the unit out to test the thermistors from the control I found where there was a bad void in the insulation causing the rear of the panel to rust up from the left side to the right side. I explained to the customer that the unit is not repairable.

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Austin, TX 78736

Matthew

Job Details: 07/13/2022

Arrived onsite for long dry times. Upon arrival inspected unit. Ran test and unit is heating and tumbling. Ran air flow test and failed. Recommended customer have external cleaned. Gave recommendations for vent wizard. Unit is functioning as designed. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Hutto, TX 78634

Vincent

Job Details: 07/13/2022

"Arrived on site for refrigerator, inspected unit and work area. CX compliant was unit not cooling properly. I found the bottom mullion badly separated from chassis. I used the adhesive but was to large to fix. Called techline and spoke with Bruce SR#7734098217 and said CX would have to contact customer service for any further information. No leaks where observed during service. Job completed."

We serviced a

WHIRLPOOL COOKTOP

Model KCGS950ESS02

Near Round Rock, TX 78681

David S

Job Details: 07/13/2022

Arrived on site to install previous diagnosed part. I replaced the missing piece of the burner and installed new burner caps. I tested the unit and found it working as designed. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Austin, TX 78745

Matthew

Job Details: 07/13/2022

Arrived onsite to replace heating element under special project S17304. Dishwasher was installed with trim blocking removal. Removed trim to access unit. Replaced element and tested. Unit is functioning properly. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Round Rock, TX 78665

Vincent

Job Details: 07/13/2022

"Arrived on site for refrigerator, inspected unit and work area. Tested unit and found condenser fan blades hitting one of the compressor lines. Bent the line away from fan and tested. Unit is now operating as designed. I leveled unit properly. Installed handles for CX. No leaks where observed during service. Job completed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Austin, TX 78728

David S

Job Details: 07/13/2022

Arrived on site to install previous diagnosed parts. I gained access to the dispenser and replaced it with new. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204KBS0

Near New Braunfels, TX 78132

Andrey

Job Details: 07/13/2022

"Arrived on site to test unit for not advancing in cycle, tested unit found system locked, put unit through diagnostics, all components running good, put unit into normal wash, unit is filling and washing, no leaks detected job complete"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Killeen, TX 76542

Tyler

Job Details: 07/13/2022

Arrived on site for dishwasher with recalled element needing replacement. Upon arrival confirmed issue and found gold bushing on element. Replaced element then tested unit and found no leaks or other failures. Call complete

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JB1

Near Killeen, TX 76541

Tyler

Job Details: 07/13/2022

"Arrived on site for range making a pop sound from back right burner and control giving f1e1 error. Upon arrival confirmed complaint. Called techline and spoke with Scott sr#7734096900.Was instructed to have customer contact whirlpool if they have any further questions. Call complete"

We serviced a

WHIRLPOOL DISHWASHER

Model MDB8959SKZ0

Near Pflugerville, TX 78660

Cliff

Job Details: 07/13/2022

Arrived on site to diagnose a dishwasher that is not drying properly. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and best cycles and options for best performance. No leaks were found at time of service.

We serviced a

WHIRLPOOL WASHER

Model MVW7230HW0

Near Leander, TX 78641

Lou

Job Details: 07/13/2022

"Arrived on site to inspect washer not working. Upon further inspection, I found the unit full of water and clothing. I attempted to place the unit in diagnostics and it failed. I removed the control panel and found the diagnostics LED not flashing as designed. I checked voltage at the wall outlet and it is good. I tested voltage at the control and its getting 124V. I tested the components on the unit and and found all is good. The drain pump is showing 20ohms, within range. Customer advised they discuss with their sibling and contact the office if they choose to go forward with repairs. Unit left unplugged for safety and the lid left open at customers request to be able to remove clothing/water. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL WASHER

Model MVW7230HW0

Near Salado, TX 76571

Wesley

Job Details: 07/13/2022

Arrived onsite and found unit operating with failed latch. Completed repair. All checks good. Unit is now operating as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Salado, TX 76571

Wesley

Job Details: 07/13/2022

Arrived onsite and replaced cover kit and control kit per prior diagnosis. Verified heater is within range. Unit is now operating as designed. Advised customer on cool down times. All checks good.

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Austin, TX 78732

Kimo

Job Details: 07/13/2022

Arrived onsite for DW with a loos handle upon arrival I attempted to tighten up but it would not. I replaced the handle and found that it was now solidly mounted. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FDAM00

Near Austin, TX 78752

Kimo

Job Details: 07/13/2022

Arrived onsite for refrigerator water dispenser spitting when in use. Upon inspection I found that the water filter was not sealing properly in the filter head.I installed and tested the unit and found that the dispenser was working as designed.

We serviced a

GE WASHER

Model GTW460ASJ8WW

Near Austin, TX 78758

Kimo

Job Details: 07/13/2022

Arrived onsite for for washer leak. Upon inspection I found that the leak was coming from the water temp sensor due to the bracket that holds it down was loose I created a spacer out of a silicone sheet I had and installed it in between the sensor and the bracket to increase the clamping force of the bracket and tightened it down. Then I tested unit several times and found no leaks. No charge issues was same as before. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Austin, TX 78759

Kimo

Job Details: 07/13/2022

Arrived onsite to perform Heating Element - SP W11540964 - Special Project S17304. Upon arrival I installed new heating element and tested unit and and found unit operating as designed no leaks job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KFIS29BBMS03

Near Austin, TX 78739

Kevin

Job Details: 07/13/2022

"Arrived on site and inspected refrigerator and found evaporator tray in fresh food section is bowed. Disassembled fresh food section and found water is dripping from condensation gathering behind icemaker adapter then running behind air tower going underneath evaporator tray and lifting it. Because of this evaporator tray is also frozen over and not draining properly. Replacing adapter kit and tray may correct issue.

We serviced a

KITCHENAID REFRIGERATOR

Model KUDF204EPA00

Near Austin, TX 78739

Kevin

Job Details: 07/13/2022

"Arrived on site and inspected refrigerator and found attached cabinet door panels keep door from closing properly if body of refrigerator is too far back into cabinet installation. Also found display is not working because the motor has added pieces of tape to keep door switch in closed position so the chime stays off. Removing tape corrects display issue and installation should be corrected so that the doors can close properly every time.

We serviced a

JENN-AIR DISHWASHER

Model JDPSS245LX0

Near Austin, TX 78737

Leonardo

Job Details: 07/13/2022

Arrived on site to test unit for unit beeping and not running. Test unit and found water in float. Removed water and found unit leaning to the front. Pulled unit out and lowered back feet to level unit correctly job complete at this time.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Austin, TX 78745

Kevin

Job Details: 07/13/2022

"Arrived on site and replaced heating element per service pointer W11540964, after replacing ran a diagnostic cycle to confirm is is not leaking, job complete."

We serviced a

WHIRLPOOL WASHER

Model WET4027EW0

Near Austin, TX 78745

Kevin

Job Details: 07/13/2022

"Arrived on site and inspected washer, Pulled washer forward out of closet until all sides were visible and set to fill with hot, warm, and cold water and did not observe any leaking from valves. Washer did not overflow stopped filling and began agitation. Then Set washer to spin and drain and did not see any overflowing of standpipe or drain hose leaking. Moved washer back into closet and there is no water on the floor. Could not duplicate apartment tenants experience. Washer is not leaking

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Austin, TX 78748

Leonardo

Job Details: 07/13/2022

Arrived on site to test unit for unit not getting water. Test unit and found water turned off under sink. Turned water on test unit and unit filling with water and washing and draining job complete.

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Kyle, TX 78640

Kevin

Job Details: 07/13/2022

"Arrived on site and replaced heating element per service pointer W11540964. After replacement insured dishwasher is working properly and not leaking by running a diagnostic cycle, job complete"

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS3

Near Niederwald, TX 78640

Kevin

Job Details: 07/13/2022

"Arrived on site and inspected range and found saved error code F9E0. Inspected wiring at terminal block and did not see any issues, took pictures. Turned on all cooktop elements and set oven to bake and everything is working normally. Could not duplicate reason for service call, job complete"

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Austin, TX 78747

Leonardo

Job Details: 07/13/2022

Arrived on site to replace heating element for special project. Replaced heating element test unit and unit test good no leaks present job complete.

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Georgetown, TX 78626

Paul

Job Details: 07/13/2022

Mg. Customer needed pedestal installed on washer. Removed hoses from washer. Took washer to hallway. Installed pedestal. Reassembled and verified operation. No leaks. Call completed.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Georgetown, TX 78626

Paul

Job Details: 07/13/2022

(MG) Range is not working due to warped control. Called safety and Theresa gave a P&L concession W13HGI1WPL1. SR# 7734047481 . Removed back panel. Found plastic melted from control case onto the panel. Removed and replaced control and panel. Reassembled and verified operation. Call completed.

We serviced a

JENN-AIR FREEZER

Model JBZFL18IGX00

Near Lakeway, TX 78734

Luis

Job Details: 07/13/2022

"Arrived on site for no ice. Ran diagnostics icemaker not completing diagnostics and getting 6F error code. Called tech support sent pictures of error code to tech support installed new icemaker ran icemaker test passed,ran fill test passed. SR#7734096514"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Georgetown, TX 78628

Lou

Job Details: 07/13/2022

"Arrived on site to inspect dishwasher door catching when opening fully. Upon further inspection, I found the kick plate was not installed correctly. I removed the kick plate and found the insulation was shoved under the unit and not properly installed. Re-installed the insulation and kickplate and tested unit in diagnostics. Unit is showing no error codes and is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FBS00

Near China Spring, TX 76633

Jonathan M

Job Details: 07/13/2022

Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. Confirm the customers complaint and found the freezer section at 13?F in the refrigerator section at 50?F. The customer advised they first lost their ice production and temperatures have been rising in both sections. I took an amp draw off of the compressor and found it running at .374 A. Found no defrost issue in either fresh food or freezer sections. Ordering sealed system components and the office will need to contact the customer about a return date due to an out of stock and PSP item. Please schedule service for three hours due to multiple parts needed; ordrng 1 W11592009 (Compressor) and 1 W11109499 (Non dye drier) and 1 W11506635 (Coupler) and 1 W10865322 (RC evaporator) and 1 Oillessgauges (Oilless gauges) and 1 Nitrogen (Nitrogen)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Spicewood, TX 78669

Scott

Job Details: 07/13/2022

"Arrived on site for frost building up on and around freezer door . Found gasket not making good contact upper left freezer door . Ordering gasket ,door brackets , FZ led light . No water leaks detected at time of service call to set return . ; ordrng 1 W10843353 (FZ led) and 1 W10248749 (FZ gasket) and 1 AUTHO"

We serviced a

WHIRLPOOL WASHER

Model WTW8500DW2

Near Spicewood, TX 78669

Scott

Job Details: 07/13/2022

"Arrived on site for washer making weird noise . Found washer had popped breaker , plugged back in . drain pump making loud noise and water in tub . Ordering drain pump. ; ordrng 1 W10876600"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Buda, TX 78610

Scott

Job Details: 07/13/2022

Arrived on site for washer still leaking . Found water trails from fabric dispenser area on tub . Ordering dispenser and ring . No other leaks detected. Call to set return ; ordrng 1 W11175629 (Fabric dispenser) and 1 W11094304 (Tub ring)

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Georgetown, TX 78633

Vincent

Job Details: 07/13/2022

"Arrived on site for oven combo, inspected unit and work area. There was no power to unit. I pulled unit out and inspected all wiring and control boards for any shorts or burn spots. I did not find anything physically wrong. Call techline and spoke with Kirt SR 7734104041 and we proceeded with a couple of testings found a short in the wiring harness not visible and possible are you bad main control, cooling fan was also stuck. Tech line recommended to change main harness, control board and cooling fan. I then called safety and spoke with aisha SR7734042880 and gave her my findings. Office to order parts and contact customer when parts are available to reschedule.; ordrng 1 W11448962 (Main control) and 1 W11598119 (Blower) and 1 W11245670 (Main harness)"