We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Waco, TX 76710
Jonathan M
Job Details: 11/08/2021
"Arrived on site for a washing machine that is going off balance. Inspected unit and work area. The customer advised the unit is going off balance on every load and will not finish the cycle in any spin. Tested the unit and confirmed the customers complaint. Found the basket was wobbling from side to side. Went to remove the agitator and could not remove the agitator with a crowbar, flat head screwdriver?s, or a dryer belt. Unit will need a full rebuild for repair including gearcase, tub, basket, filter, hub, screws, washplate, and cam. Please contact the customer at authorization has given for a return date due to out of stock and PSP items.; ordrng 1 WP8533928 (screw) and 1 CNOTE (TWO MEN TWO HOURS) and 1 W10752719 (basket) and 1 W10902814 (washplate) and 1 W11089264 (filter) and 1 W11219115 (TUB) and 6 WP8533953 (screw)s"
We serviced a
GE REFRIGERATOR
Model GFE28HSHGSS
Near Oglesby, TX 76561
Jonathan M
Job Details: 11/08/2021
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced paddle assembly and user interface and tested the unit. The unit began to work as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Copperas Cove, TX 76522
Al
Job Details: 11/08/2021
"Arrived on site for washer not completing cycles. Ran diagnostics and found no error codes and unit functioning properly. Customer advised she would set the unit on Normal wash, come back and the rotary dial would be set to rinse and spin. She suspects someone in the residence is changing the settings before the load can complete. I advised the customer to purchase a surge protector due to the recent storm surges in the area that could possibly be contributing to the issues. I also calibrated the unit. Unit functioning properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Round Rock, TX 78664
Jimmy J.
Job Details: 11/08/2021
"Arrived on site to install previously diagnosed part. Removed door and installed new door. Tested UI, both dispensers and fridge is working as designed. Job completed."
We serviced a
WHIRLPOOL DRYER
Model EED4400VQ0
Near Killeen, TX 76549
Al
Job Details: 11/08/2021
"Arrived on site for dryer taking too long to dry. Turned unit on and it tumbled and heated. I accessed the exhaust confirmed the temperatures were reaching 155 plus and cycling down, then up again. Customer did have approximately 4 feet worth of corrugated pipe behind dryer possibly causing the drying issues. Order the timer for return services due to complaint. Needs more work ; ordrng 1 WP8299778 (TIMER)"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Pflugerville, TX 78660
Wesley
Job Details: 11/08/2021
Arrived onsite and found unit had had a blower clog causing loud operation. Cleared clog while onsite and began to operate normally with good airflow. All checks good. Advised customer on repair.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKW0
Near Waco, TX 76705
Jonathan M
Job Details: 11/08/2021
Arrived on site for a dishwasher that has a broken piece on the upper rack. Inspected unit and work area. The customer advised that they are unable to raise or lower their left side of the rack because the button won?t come up to allow it to change position. Confirm the customers complaint and replace the adjuster. Tested the unit and the unit is working as designed. Call complete.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269VEM7
Near Robinson, TX 76706
Jonathan M
Job Details: 11/08/2021
Arrived on site for a refrigerator that is not cooling either section. Inspected unit and work area. Found the interior lights on but nothing actually running. The customer advised that his user interface has become nonresponsive. How?s your press any other buttons on the user interface all the lights came on but nothing would show the UI was actually working. Unit will need a new user interface for repair. ; ordrng 1 W10740217 (cntrl-elec)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near Georgetown, TX 78633
Lou
Job Details: 11/08/2021
"Arrived on site to inspect refrigerator freezer not cooling and unit making loud noise. Upon further inspection, customer advised they found ice on the back wall of the FC section. I checked the FC section evap cover and found ice on it and ice on the bottom of the FC section. I removed the evap cover and found a block of ice at the top right corner of the evaporator on the cap tube and suction lines. Using my steamer, I removed the ice and tested the FC defrost in diagnostics. Defrost bimetal is showing to be open and the defrost element is working. I removed and replaced the FC evap harness/bimetal and retested and unit is operating as designed. In test 7 of diagnostics, I changed the defrost time to 2 (8 hours). No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISPOSAL
Model 5-84A
Near Austin, TX 78726
David Z
Job Details: 11/08/2021
Arrived on site to follow up on recent disposal install. Removed knockout so unit can drain. Tested and verified dishwasher is draining now. Call complete.
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Waco, TX 76707
Jonathan M
Job Details: 11/08/2021
Arrived on site for a washing machine that is not allowing hot water to come in to the unit. Inspected unit and worked area. Confirmed the customers complaint and found that the unit was only pulling in lukewarm water. Checked the range the thermistor and found it within range. Was able to pour hot water from the hot water valve one in diagnostics. According to the text you told me to replace the control. Replace the control and ran it through a calibration cycle. The unit still has the same affect. When ahead and replace the valve with the thermistor just in case and tested the unit the unit still would not pull in hot water during a hot water cycle. Spoke to PR and was advised to order the temperature selector knob. .; ordrng 1 WPW10285518 (cycle select switch)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Dripping Springs, TX 78620
Robert
Job Details: 11/08/2021
Arrived on call to replace previous diagnosed part. After installation test operation all functions working properly.
We serviced a
WHIRLPOOL VENTHOOD
Model WVU17UC0JS
Near Austin, TX 78759
David S
Job Details: 11/08/2021
Arrived on site for vent hood filters being stuck. I found the latches still screwed in place from shipping. I removed the screws and found the latch not moving freely. I found the brackets bent. I reshaped the gasket brackets and they are now working as designed. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Austin, TX 78759
David S
Job Details: 11/08/2021
Arrived on site for oven console freezing. I inspected the unit and work area. I found the unit running version 7.0 the most update version per techline is 16.0. The console sent with me was used in the box. I am ordering a new console. The office will reschedule. ; ordrng 1 W11296171 (Console)
We serviced a
GE WASHER
Model GTWP1800D1WW
Near Killeen, TX 76542
Tyler
Job Details: 11/08/2021
Arrived on site for washer needing previously diagnose rebuild. Upon arrival installed previously diagnosed parts. Reassembled and tested unit. Found no leaks during tests and unit functioning as designed. Call complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUIO18NNXS2
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 11/08/2021
Arrived on site to diagnose an ice machine that is leaking. Found water valve cracked and replaced valve. Tested unit and found all is functioning properly at this time and no leaks were found after service was performed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Austin, TX 78717
David S
Job Details: 11/08/2021
Arrived on site to install previous diagnose door. I gained access to and replaced the door. I found on the old door where the gasket and plastic liner are separating. I reassembled the unit and ensured everything is sealing properly. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Georgetown, TX 78633
Lou
Job Details: 11/08/2021
"Arrived on site to inspect dishwasher not sitting flush. Upon further inspection, I found the mounting bracket had come unattached from the tub. I reattached the brackets and leveled the unit. Tested the unit and it is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ6
Near Leander, TX 78641
Kayman
Job Details: 11/08/2021
Arrived onsite for microwave with hood light not turning off. Upon inspection I confirmed the complaint. I accessed the nearness to the socket and found a small burnout on the connector. No plastic melted just soot. The customer stated the light went out and now with the replacement it will not turn off. I found the replacement is a LED bulb. I advised that this bulb will not turn off due to a mis match with that style bulb and main control. I replaced the main control due to the burnout and symptoms described. I tested the unit and it is working as designed. I advised the customer replace the bulbs with a halogen bulb part#8206232A job complete.
We serviced a
WHIRLPOOL DRYER
Model WED8000DW4
Near Leander, TX 78641
Justin
Job Details: 11/08/2021
"Arrived on site for a dryer making a loud screeching noise. Upon arrival the customer stated the sound occurs every time they run it. I ran the unit several times with a load of clothes and could not replicate the noise. I gained access to inside the unit and found the belt, wheels, and pulley all in good condition. I found the felt around the tub intact as well. Upon further inspection I found the unit with significant lint build up in the interior. I cleaned the lint with my dry vac and informed my customer on this. I assembled the unit and tested it again. The unit is still working as designed. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM1
Near Kyle, TX 78640
Kevin
Job Details: 11/08/2021
"Arrived on site and found error code F6E6, water below 84 degrees will turn off heater. Ran diagnostics and unit passed all tests. Sent video to claims/AHS. Cleared error code and advised customer about running some hot water in kitchen sink before starting dishwasher. Unit functioning as designed, no leaks detected, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Austin, TX 78717
David S
Job Details: 11/08/2021
"Arrived on site for fridge leaking. I inspected the unit and work area. The customer showed me the filter housing is leaking. I found a pool of water in the housing cover. I I inspected the housing and filter. I did not see any noticeable damage. I am ordering the housing, Fill line and reservoir to complete the repair. ; ordrng 1 W11194438 (Filter housing) and 1 W11168758 (Reservoir) and 1 W11209890 (Water line)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Round Rock, TX 78664
David S
Job Details: 11/08/2021
Arrived on site for dishwasher not working. I inspected the unit and found fault codes f8e4 overfill/ switch open f10e5 leaking from diverter. I inspected the heating element and found it in good condition. I inspected the float switch and found it missing the connector latch. I reconnected the float switch. I put the unit into a diagnostics cycle and found it would stop when the connector backed out. I am ordering a float switch to complete the repair. ; ordrng 1 W11545764 (Float switch)
We serviced a
WHIRLPOOL WASHER
Model WFW87HEDW0
Near Bastrop, TX 78602
Matthew
Job Details: 11/08/2021
Arrived onsite to replace previously diagnosed parts. Accessed washer and disassembled. Found faulty drain pump. Replaced failed drain pump. Tested unit and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM704KPS0
Near Andice, TX 78628
Lou
Job Details: 11/08/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the vent fan, control and sump/motor assembly failures, I removed and replaced the all parts mentioned and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS48QJB00
Near Austin, TX 78734
Brandon
Job Details: 11/08/2021
"Arrived on site for customer complaint of gasket not sealing and causing condensation, found gasket needed to be formed, formed gasket, unit tested good."
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Austin, TX 78738
Brandon
Job Details: 11/08/2021
"Arrived on site for customer complaint of unit making a noise during spin cycle, found noise coming from the shocks, ordering shocks. ; ordrng 4 W11545322 (Shocks)s"
We serviced a
MAYTAG WASHER
Model MVWB835DC4
Near Austin, TX 78746
Kevin
Job Details: 11/08/2021
"Arrived on site and replaced wash plate, attempted to run diagnostic cycle and found motor will not run and is giving F7E8, F7E9, F7E6 error codes. Will need to rebuild washer motor assembly again, after replacement techline should be called to report multiple failed parts. ; ordrng 1 W10915700 (Stator) and 1 W10734521 (Slider assembly) and 1 W10754448 (Clutch) and 1 W11409746 (Harness) and 1 W10915701 (Rotor) and 1 W11400681 (Control)"
We serviced a
MAYTAG WASHER
Model MHW6000AW0
Near The Hills, TX 78738
Brandon
Job Details: 11/08/2021
"Arrived on site for customer complaint of F9E1 error code and unit not finishing cycles, I cleaned out drain filter and ran diagnostic test cycle, unit passed all tests and drained properly.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Leander, TX 78641
Kayman
Job Details: 11/08/2021
"Arrived onsite for wall oven not heating to temp. Upon inspection I found PX1-1 to PX3-2 showing 250Vac while bake was cycling. I found the same at PX3-2 to PX4-2. I found 125vac from PX3-2 to neutral. I checked the broil element and it showed open with the bake element showing 20 ohms. I found the UI not responding to touch and you have to press very hard to get a reaction. I am ordering the broil element, main control and console to complete the repair. Office to R/S ; ordrng 1 WPW10260252 (Broil element)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Uhland, TX 78640
Jacob
Job Details: 11/08/2021
"Arrived onsite for unit not washing. Tested the unit and heard no water enter the unit. Upon further investigation, found that the water was never turned on for the unit to fill. Turned on the water from under the sink. Tested the unit. Unit filled with water. Unit passed with no issues. No leaks at this time. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Austin, TX 78723
Scott
Job Details: 11/08/2021
Arrived on site for leaking dishwasher. Found vent housing cracked . Ordering housing . ; ordrng 1 W11228135 (Vent)
We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ00
Near Austin, TX 78759
David Z
Job Details: 11/08/2021
"Arrived on site to diagnose refrigerator not making any ice. On arrival checked icemaker and found a sheet of ice under the shelf in the FC. Removed evap cover and found an ice formation behind the panel due to fill tube issue. Found the fill tube was shoved into the fill bucket so tight that water was shooting out the slit in the top of the fill tube. Sliced off a small amount of tube to allow the icemaker to fill properly and removed some of the ice. Due to how thick the ice was I advised the customer on unplugging the unit for 24 hours to allow that ice to melt. I did test and found the icemaker is filling now, but slowly, so there is still likely some ice in the line. Advised customer to follow up with us if the icemaker isnt producing after they plug it in and we can change out the valve and fill tube. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Cedar Park, TX 78613
Justin
Job Details: 11/08/2021
I arrived on site to install previously diagnosed parts. I installed the new valve and then tested the unit. I found the water reservoir now frozen. I cleared the reservoir. The unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM02
Near Smithville, TX 78957
Matthew
Job Details: 11/08/2021
"Arrived onsite for refrigerator not cooling. Unit is stand alone fridge. Upon inspection found unit at 45-50 degrees. Disassembled unit and found ice ball at top right corner of evaporator. Unit has sealed system issue. Unit will need compressor, evaporator, dryer and valve replacement.
We serviced a
WHIRLPOOL OVEN
Model WOS31ES7JS01
Near Austin, TX 78749
Leonardo
Job Details: 11/08/2021
Arrived on site to replace console. Replaced console and tested unit. All buttons on keypad work as designed. unit test good. Job complete
We serviced a
GE DRYER
Model GTD72EBPN0DG
Near Meadowlakes, TX 78654
Justin
Job Details: 11/08/2021
"Arrived on site for a dryer that was not heating. Upon arrival the customer stated at first the unit was completely unresponsive, and they reset the breaker and the unit would then turn on. Although, the unit would not heat. I tested the unit and found no heat at all. I checked voltage at the wall and terminal block. Both were good. I then gained access to the inside of the unit and found the purple heater wire burned off. Per the GE service bulletin the wire needs to be replaced with a specific wire kit and the element.
We serviced a
WHIRLPOOL DRYER
Model CSP2860TQ0
Near Round Rock, TX 78664
Jimmy J.
Job Details: 11/08/2021
"Arrived on site to install previously diagnosed part. Removed belt switch and installed new belt switch. This commercial model must have the door switch connected in order to test the motor. At first I couldnt get the dryer to turn on, but after connecting the door switch to test the dryer it began running and heating as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS00
Near Austin, TX 78731
David Z
Job Details: 11/08/2021
"Arrived on site to diagnose refrigerator that was making loud noises when dispensing water. Ran unit and could hear almost a jackhammer like sound coming from the unit. Customer showed me that if they push on the filter housing or tinker with the filter or remove it, the noise stops. Recommended replacement of filter housing, sounds like seal / valves are failing and causing airation and noise.
We serviced a
KITCHENAID OVEN
Model KOCE507ESS04
Near Georgetown, TX 78628
Lou
Job Details: 11/08/2021
"Arrived on site to inspect oven leaking air and microwave turntable not working. Upon further inspection, I tested the microwave with a cup of water and when I pressed start, the turntable did not turn unless I pressed the turntable on/off key. I checked turntable settings in the settings mode and found it turned off in settings. Turned it back on and retested and it is operating as designed. Customer advised the oven is releasing hot air from under the door. I advised the unit cooling fan vent is directly under the door and tested the oven on Bake at 350 degrees. I demonstrated to the customer the air coming out from under the door. I inspected the oven door gasket and found it good as I was able to reform it.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ4
Near Georgetown, TX 78626
Taylor M
Job Details: 11/08/2021
"Arrived on site to diagnose microwave not starting but with power, upon arriving to the unit I gained access and found that the unit has no power, I gained access to the wall and verified voltage and polarity and found it to be good, I gained access to the microwave and found that the fuse is open and needs to be replaced, likely due to grease build up. ; ordrng 2 W10138793 (Fuse)s"
We serviced a
MAYTAG DRYER
Model MED6630HC2
Near Wimberley, TX 78676
Robert
Job Details: 11/08/2021
Arrived on call for complaint of not fully drying. Air flow good temperature good ordered sensors ; ordrng 2 WP3387223 (Sensor)s and 1 WP8577274 (Thermistor) and 1 W11491477 (Control)
We serviced a
KITCHENAID DISHWASHER
Model KUDE70FVSS0
Near Austin, TX 78746
Kevin
Job Details: 11/08/2021
"Arrived on site and found control panel buttons not responding.
We serviced a
MAYTAG WASHER
Model SAV405DEWW
Near Georgetown, TX 78626
Tyler
Job Details: 11/08/2021
Arrived on site for washer leaking and not spinning. Upon arrival confirmed complaint it found unit still spinning. Found cause of no spin was lid switch being faulty. After further testing found water leaking from both tub assemblys and trans.
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Georgetown, TX 78628
Kayman
Job Details: 11/08/2021
"Arrived onsite for washer making a loud screeching or grinding noise in spin. Upon inspection I found the unit un installed in the garage. I lifted the unit and inspected the gearcase. I found the cam, and pulley on the motor damaged and the belt shredding. I found yellow oil all over the cam. I attempted to remove the wash-plate but found it seized to the gear case. I spoke to CS and he advised ordering the gear case, basket, tub, washplate, hub, hub screws, filter, filter screws, belt, cam, actuator, and motor with 2 technicians and weighed for 2 hours for a full tub job. I also found the lid cracked badly so I will replace that as well. Office to R/S once authorization is granted. ; ordrng 1 W11117421 (Lid) and 1 WPW10006384 (Belt) and 1 W10752719 (Basket) and 1 W10528947 (Hub) and 6 WP8533953 (Hub screw)s and 1 WPW10215093 (Filter drain) and 2 WP8533928 (Screw filter)s and 1 W11219115 (TUB)"
We serviced a
MAYTAG WASHER
Model MHW6000AW1
Near Salado, TX 76571
Tyler
Job Details: 11/08/2021
Arrived on site for washer with a locked door and not operating correctly. Upon arrival confirmed complaint. Was able to unlock door manually from door latch assembly. Afterwards I restored power and found F8e1 error. Tested inlet calve in diagnostics but found no issue. (Also found unit in flood mode upon initial start up) after further tests I found drain pump starting to fail slowly. ; ordrng 1 WPW10605427 (Drain pump) and 1 Cnote (Please read Tg att. Note)
We serviced a
KENMORE REFRIGERATOR
Model 106.5179341
Near Manor, TX 78653
Wesley
Job Details: 11/08/2021
Arrived onsite and found shorted icemaker and repaired unit by replacing icemaker. Advised customer on repair. Advised customer on the repair. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Georgetown, TX 78626
Tyler
Job Details: 11/08/2021
Arrived on site for refrigerator with stuck/misaligned door
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Buda, TX 78610
Kevin
Job Details: 11/08/2021
Arrived on site and found unit not defrosting. Replaced damper and thermistor. Advised customer to let unit defrost by unplugging for at least one day. If issue continues we will need the HV control board - W11558182
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Pflugerville, TX 78660
Wesley
Job Details: 11/08/2021
Arrived onsite and found evidence of a clogged drain extension. Ordering drain tube and evap cover and pan if needed. Off ice to reschedule. ; ordrng 1 W11256332 (Evap cover) and 1 W11457241 (Evap pan) and 1 W11084807 (Tube)
We serviced a
MAYTAG RANGE
Model MGR7662WQ2
Near Leander, TX 78641
Kayman
Job Details: 11/08/2021
Arrived onsite for range with oven not igniting. Upon inspection I found the unit seemingly igniting as designed. I ran bake multiple times before I was able to recreate a failure. I found the ignitor would intermittently not spark when called for. Gas would release but no spark. I could hear the spark or clicking.The customer agreed so I replaced the part and tried to recreate failure. I was not blue to get the unit to fail and it is working as designed at this time. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HB2
Near Manor, TX 78653
Wesley
Job Details: 11/08/2021
Arrived onsite and found unit underside light circuit failed from split component on the control
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Austin, TX 78754
Wesley
Job Details: 11/08/2021
Arrived onsite and found washer making scraping sound while spinning. Advised gained access to tub and found underwire caught in the basket. Removed obstruction and found unit to be operating as designed. Advised customer on repair.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78746
Kevin
Job Details: 11/08/2021
"Arrived on site and found washer is in a spa. This is not a commercial grade appliance, and warranty is voided, due to commercial usage. Found Gearcase is failing, washer will need a complete rebuild.
We serviced a
WHIRLPOOL RANGE
Model WFE540H0AS1
Near Manchaca, TX 78652
Jacob
Job Details: 11/08/2021
"Arrived onsite to replace the bake element to the unit. Replaced element. Tested the unit. Unit did get hot once again, how ever the unit did take a while to get up to 350. Ordered a sensor. Needs authorization before returning. Ordered part. Office to reschedule ; ordrng 1 REQUEST (AUTHORIZATION ) and 1 WPW10181986 (sensor)"
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Austin, TX 78704
Jacob
Job Details: 11/08/2021
Arrived onsite for unit not draining. The head of maintenance said that the unit is working as it should and remain with no issues. He did see the error codes. Couldn?t test the unit as it was not hooked to test. Went ahead and ordered the timer. Office to reschedule ; ordrng 1 W11334214 (TIMER)
We serviced a
WHIRLPOOL WASHER
Model WFW85HEFC1
Near San Marcos, TX 78666
Robert
Job Details: 11/08/2021
Arrived on call for complaint of door locked. Found door locked and drain pump running. Was able to get door open and pump to stop. Ran test load and got communication error.
We serviced a
ROPER DRYER
Model RED4516FW0
Near Austin, TX 78729
David Z
Job Details: 11/08/2021
"Arrived on site to diagnose dryer that was not heating. Ran unit and found no heat. Checked lint screen and felt no suction. Checked safety devices and found high temp cutoff open.Verified with customer present that unit is heating, and also showed them the failed airflow reading. Advised repair can not be warrantied due to clogged vents and to avoid unit usage until vents are cleaned.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Georgetown, TX 78628
Kayman
Job Details: 11/08/2021
Arrived onsite to install previously diagnosed parts. I installed the tub ring and tested the unit in spin. The unit is working as designed at this time and seems to be perfectly balanced. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model Wrb322dmbw00
Near Bastrop, TX 78602
Scott
Job Details: 11/08/2021
Arrived on site for fresh food section cooler than normal. Freezer temp normal. Found frost build up in air channel . Fan and dampener are working . Ordering rails . No water leaks detected at time of service. Call to set return ; ordrng 2 WPW10120018 (Rails)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near San Marcos, TX 78666
Robert
Job Details: 11/08/2021
Arrived on call to replace previous diagnosed part. After installation test operation. Ran test 57 pass check codes none and checked bucket location and level.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Round Rock, TX 78681
David S
Job Details: 11/08/2021
"Arrived on site for ice build on the top right of the fridge. I inspected the unit and work area. I found ice build up in the top right corner of the freezer door. I tested the door tracks and found the, pulling the door closed as designed. I found the fc fan not turning off when the door is opened and the light not coming on. I tested the switch and nothing changed. I forced the unit through a defrost and found the defrost heater coming on but the fc fan still running. I power cycled the unit and retested it. The fc switch now works and the light comes on. I put the unit back through a defrost, and found the fc fan turning off during defrost now. I spoke to the customer about the unit possibly needing a hv control. I told the customer that sometimes they need to be power cycle like computers to let the controls to reset. If they call back for the same issue they will need an hv control.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Austin, TX 78721
Scott
Job Details: 11/08/2021
Arrived on site for dryer not heating properly. Ran temp and air flow test . Found air restriction. Vent tube is crushed . Recommended having vent tube replaced .
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78747
Kevin
Job Details: 11/08/2021
"Arrived on site and found door gasket peeling off. Installed new door gasket and tested unit. Unit tested good, no water leaks detected, job complete."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Round Rock, TX 78681
David S
Job Details: 11/08/2021
Arrived on site for oven not heating. I inspected the unit and work area. I tested the oven and found the ignitor not coming on. I gained access to the ignitor connector and found the ignitor showing 15 Mohms. I tested voltage to the ignitor when calling for heat and found 120 vac. I installed a new ignitor and tested the unit. It preheated to 350 when set and cycled an average of 353 degrees. The unit is working as designed. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Austin, TX 78704
Jacob
Job Details: 11/08/2021
Arrived onsite for unit having some water left over in the unit. Let customer know that water at the bottom of the unit is normal as it keeps the seals moist and that if there is water left in the unit on the walls is normal until the customer decides to use rinse aid and it will help with all drying issues. No leaks at this time. Job complete
We serviced a
WHIRLPOOL DRYER
Model WET4027HW1
Near Austin, TX 78723
Scott
Job Details: 11/08/2021
Arrived on site for unit not shutting off . Talked to tenent . Timer doesnt advance and not getting hot when drying . Checked voltage at terminal block . Found one leg of power dropping off . Recommended having electrician check outlet and breaker . No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Dripping Springs, TX 78620
Luis
Job Details: 11/08/2021
Arrived on site for no ice. Diagnosed a defective icemaker unit will need a new icemaker ; ordrng 1 WPW10300022 (IcemKer.)
We serviced a
KITCHENAID MICROWAVE
Model KMBP107ESS03
Near Lakeway, TX 78738
Leonardo
Job Details: 11/08/2021
Arrived on site for unit not closing correctly. Tested unit and found customer was holding back on handle and not letting handle make correct contact with door switches. Advised customer to let door close completely and not hold back handle allowing the door to securely connected with door switches. Tested unit and it works as designed. Job complete
We serviced a
KENMORE DISHWASHER
Model 665.14753N511
Near Georgetown, TX 78628
Lou
Job Details: 11/08/2021
"Arrived on site to inspect dishwasher not draining. Upon further inspection, I pressed the cancel button to turn the drain pump on and I could hear it humming, but not draining the water. I removed the drain pump and found a piece of glass in the drain area. Removed the debris and tested the drain pump and it is operating as designed. No water leaks observed during service, job completed."
We serviced a
UNKNOWN FREEZER
Model GAFZ30FDGB02
Near Marble Falls, TX 78654
Cliff
Job Details: 11/08/2021
Arrived on site to replace door for freezer. Replaced door and all is working properly at this time.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH54521JZ0
Near Georgetown, TX 78626
Tyler
Job Details: 11/08/2021
"Arrived on site for microwave sparking. Upon arrival found no errors. After further tests found unit heated bowl of ice for 10 minutes, and had no signs of sparks. Inspected all high voltage equipment and wave form funnel. Found no burns or evidence of damage/failures. I did find some knicks in paint within cavity of unit. Will need office to reschedule once availability of paint needed for repairs is known.; ordrng 1 8212473 (Touch up paint (uni. Silver)) and 1 72113 (Touch up paint (plat.))"
We serviced a
WHIRLPOOL FREEZER
Model KBSN608ESS01
Near Austin, TX 78735
Luis
Job Details: 11/08/2021
"Arrived on site for light issues. Found freezer leds off diagnosed a defective led module,replaced lower left side freezer led,all leds working as designed after replacement.
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Austin, TX 78747
Kevin
Job Details: 11/08/2021
"Arrived on site and inspected dryer for not heating. Tested unit with vent tester and found airflow to be good. Found heater working properly, used thermal coupler and the temperature topped out at 205. Checked voltage at the block and found proper voltage. Also checked continuity at the heating element, cutoff, and the fuse and everything is working correctly. Unit functions as designed.
We serviced a
KITCHENAID RANGE
Model KGRS308XSS1
Near Austin, TX 78746
Kevin
Job Details: 11/08/2021
"Arrived on site and inspected the range and found Igniter was burned out.Installed new igniter and tested unit. Unit tested good, heating to 350.
We serviced a
GE REFRIGERATOR
Model GFD28GYNCFS
Near Kyle, TX 78640
Jacob
Job Details: 11/08/2021
Arrived onsite for the left door hinge causing the door to fall and rub and the customer had in issue with the ice maker not working in crushed ice mode. Looked at the door and it looked like a piece the door sits on was missing or broken off. Customer showed that when putting the dispenser ice control in crushed it would blink and get an error message. Ordered parts. Office to reschedule ; ordrng 1 REQUEST (AUTHORIZATION ) and 1 WR01X10196 (screw 8-18 hi/lo 5/8) and 1 WR01X11032 (scr 10-24 ab rnt 20) and 1 WR02X13634 (stop door rh/lh asm) and 1 WR11X38266 (LH CLOSURE ) and 1 WR55X30486 (pcb asm led icon ui)
We serviced a
WHIRLPOOL COOKTOP
Model WGG745S0FS02
Near Georgetown, TX 78626
Taylor M
Job Details: 11/08/2021
"Arrived on site to replace previously diagnosed console membrane, upon arrival I gained access to the unit and removed the console skin, i removed and replaced the console membrane. After replacing the unit membrane I verified functionality, the unit is operating properly as designed. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Georgetown, TX 78628
Tyler
Job Details: 11/08/2021
"Arrived on site for refrigerator needing previously diagnosed, ui/hv controls, and two deli drawers. Upon arrival installed all needed parts. Reassembled and tested unit. Found entire unit turning on and starting to cool as designed. Informed customers to give unit 24 hrs to cool and stabilize temps. Call complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Georgetown, TX 78626
Taylor M
Job Details: 11/08/2021
"Arrived on site to diagnose microwave with venting concerns, i gained access to the unit and tested the vent and found that the blower is working properly and can differentiate the speed settings and is opening and closing properly. I gained access to the two bolts and lowered the unit on its hinges to verify that the damper is properly set, I found that the direction of the damper for the exhaust into the vent housing is proper. The unit is operating properly as designed I informed the customer of my findings, job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Pflugerville, TX 78660
Wesley
Job Details: 11/08/2021
"Arrived onsite for UI being intermittent and unresponsive. Unit had been unplugged for days and when plugged back in, worked as designed. Saved error code of F6E3. Cleared error code and ran calibration.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Austin, TX 78734
Brandon
Job Details: 11/08/2021
"Arrived on site for customer complaint of loud vibration noise, found unit needed to be leveled."
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Jarrell, TX 76537
Jonathan S
Job Details: 11/08/2021
"Arrived on site for dishwasher leaking water. Inspected unit and work area. Found left heater but loose and lots of play between nut and gasket. Tightened heater nut and preformed diagnostics mode. Monitored test cycle and observed for possible water leaks. All tested good, no water leaks detected during service."
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Jarrell, TX 76537
Jonathan S
Job Details: 11/08/2021
"Arrived on site for washer not draining, found actual complaint is not spinning water out of clothes. Found customer had mixed load of towels and a sheet. Informed customer to wash sheets on bulky cycle. Performed diagnostics mode and checked fault codes. Found error code F0-E5 off balance load and F8-E6 water hazard. Found on home valves they are marked wrong, cold is hot and hot is cold. Corrected hoses to back of unit. Called Whirlpool tech support and spoke with Robert. Went over prior service. Found all tested good, no water leaks detected during service. (Sr#7732190518)."
We serviced a
WHIRLPOOL OVEN
Model WFG371LVS0
Near Austin, TX 78759
David Z
Job Details: 11/08/2021
"Arrived on site to diagnose oven that seemed to be not heating fully, and off by 20 or more degrees. Ran temperature checks and found preheat got to 365, but cycles were only going from 270 - 310, even after adding 30 degrees. Replaced temp sensor and reran checks. Unit is now running between 330 and 370. Unit working properly.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Austin, TX 78737
Leonardo
Job Details: 11/08/2021
Arrived on site for oven for long preheating times. Tested unit for long preheating time by preheating oven to 350. Oven averaged temp at 355 within 15 minutes. unit works as designed. Advised customer to use actual unit temperature and not aftermarket thermometers. Showed customer how to calibrate temperature in the future if needed.Job complete
We serviced a
LG WASHER
Model WT1101CW
Near Austin, TX 78717
David S
Job Details: 11/08/2021
"Arrived on site for washer showing IE error code. I inspected the unit and work area. I put the unit through a diagnostics cycle. I found no water entering. I found the water turned off. I turned the water back on, and put the unit through a diagnostics cycle. It worked as designed. I put a small load and ran a quick wash. The unit is working as designed. Job complete."
We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near Kyle, TX 78640
Jacob
Job Details: 11/08/2021
"Arrived onsite for the unit making noise. Tested the unit in automatic diagnostics, heard the unit noise but nothing was ordinarily loud. Customer showed the video during wash cycles and heard the noise but the noise seemed normal once again. Attempted to take off the stator but the bolt was too tight almost causing my torx head to break, called me tech line to report findings and wanted customer to put in clothes to wash to hear the noise but customer had nothing to wash. Tech line said then there is nothing wrong with the unit for now. Said for customer to call customer service back. No other issues at this time. Job complete"
We serviced a
FRIGIDAIRE FREEZER
Model Fkfh21f7hwd
Near Georgetown, TX 78633
Jonathan S
Job Details: 11/08/2021
"Arrived on site for freezer not freezing. Inspected unit and work area. Found unit at ambient temperature. Gained access to compressor and measured amp draw and found low amps indicating a leak in sealed system. Will need to replace complete sealed system to properly repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDM00
Near Austin, TX 78724
Luis
Job Details: 11/08/2021
"Arrived on site for no cool. Diagnosed a leak in the system,replaced the evaporator,compressor and filter drier. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost formation good."
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Austin, TX 78702
Jacob
Job Details: 11/08/2021
"Arrived onsite for unit turning on randomly to spin. Tried to put the unit in diagnostics and unit start to spin and stopped. When trying to started diagnostics. The water valve would not start to put in water, advancing to the end of the automatic diagnostics then the unit would start a spin cycle without actually starting a cycle. Called tech line to report findings. Suggested to replace lower harness. Got sr#7732190911. Ordered part. Office to reschedule ; ordrng 1 W11417071 (LOWER HARNESS )"
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS4
Near Cedar Park, TX 78613
David S
Job Details: 11/08/2021
Arrived on site for microwave not working. I inspected the unit and work area. I found good voltage to the unit. I found the thermal fuse intact. I tested the interlocks and they tested good. When powered on I found good voltage to the door. I am ordering the door assembly. The office will reschedule when we have an eta on the part.; ordrng 1 W11205123 (Door) and 2 W11197766 (Interlock assembly)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS586FLDM01
Near Austin, TX 78749
Luis
Job Details: 11/08/2021
"Arrived on site for no ice. Removed icemaker cover found damaged icemaker,removed kickplate found a frozen water line,checked harness found damaged harness due to normal wear and design of unit. Unit will need a freezer door due to damaged harness ; ordrng 1 LW10701909
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Georgetown, TX 78626
Taylor M
Job Details: 11/08/2021
"I arrived on site to diagnose washer with vibration or out of balance loads, upon arrival I gained access to the unit and put it into service diagnostics, I found no fault codes stored in the unit. I put the unit into a diagnostics cycle and found that the unit is making a loud screeching sound when in a high speed spin. Upon accessing underneath the unit I found that one of the bolts holding in the motor was completely separated from the unit, I reattached the bolt and made sure it was tight in place and now the unit is operating properly as designed. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Lago Vista, TX 78645
Justin
Job Details: 11/08/2021
Arrived on site to install previously diagnosed parts. I installed the new capacitor and then tested the unit. I ran a diagnostics cycle and found the unit running as designed. No leaks observed at the time of service. Call complete.
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Leander, TX 78641
Justin
Job Details: 11/06/2021
"Arrived on site for a cooktop producing orange flames. I tested the unit and found every burner had orange flames. I found the customer has a lot of construction around her home, and if they are tapping into the lines surrounding her area, that the irregularities can cause orange flames. I also found the customer uses a humidifier in the home. I informed them that this can also cause orange flames. The customer stated the unit is gas, and I found it had the correct gas orifices. I found the cooktop itself as designed. I informed the customer on what a customer instruct entails
We serviced a
WHIRLPOOL REFRIGERATOR
Model JFFCC72EHL01
Near Leander, TX 78641
Justin
Job Details: 11/06/2021
Arrived on site to install previously diagnosed parts. I installed the new water line and pressure valve. I inspected the line for any leaks and found none. I then tested the water dispenser and found it working after installation at the time of service.
We serviced a
AMANA DISHWASHER
Model ADB1400AGS1
Near Round Rock, TX 78665
Justin
Job Details: 11/06/2021
"Arrived on site for a dishwasher with the door falling when opened. Upon further inspection I found the friction sleeves had broken off of the hinges. This was allowing the door to fall freely once opened a little. I installed the new friction sleeves and the unit is now working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT920SADM3
Near Austin, TX 78717
Justin
Job Details: 11/06/2021
"Arrived on site for a dishwasher that was not filling. I put the unit into diagnostics mode and found stored error code F7E1 for no heat. I ran a diagnostics cycle and found the unit filled as designed. However, I found the unit not washing. I could here the motor humming though. I measured amp draw to the heater and found it good, and the drain was running as designed. I checked voltage at the wall and found it good. I gained access to the control and found the harness in good condition. I checked voltage to the control and out going to the motor. Both were good. This indicates a faulty sump and motor. I installed the new sump and motor. I then tested the unit in diagnostics mode and found it working as designed. No leaks observed at the time of service. Call complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH73521CS
Near Round Rock, TX 78664
Justin
Job Details: 11/06/2021
"Arrived on site for a microwave that was not working properly. Upon arrival the customer stated that the door was intermittently giving the close door error and they could not start it. The customer informed me that he believed it to be an interlock issue and tried to repair it himself, but could not. Upon arrival the unit was working g as designed however. I informed the customer I could replace the interlocks, but could not guarantee the unit would not throw the error later.I gained access to the interlock and found the bottom metal interlock clip coming from the chassis was broken. This was causing the interlock to slip around. Upon re going the old interlocks they broke. I went to install the new interlocks and found I could not secure them properly due to the clip being broken. I could not get the new interlocks to function properly. I found the new interlocks bad, or the clip possibly causing them to slip and not allow proper function.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Leander, TX 78641
Justin
Job Details: 11/06/2021
"Arrived on site for a refrigerator not dispensing ice. Upon further inspection I found the ice maker full of ice. I gained access to the lower left hinge and harness. I found no tear or damage to the harness. I then tested the dispenser motor and found it not working, and could not hear it energize. I checked voltage to the dispenser motor and found only 53VAC. This indicates a faulty control. I am ordering the control and the office will reschedule to install. ; ordrng 1 W11567495 (Control)"