Arrived on site to test unit for door issues. Found issue is cooktop is missing caulk around the edges. Recommend cooktop replacement. Actual address is 502. Across the road from 625. New vacant apartments. Office to reschedule. ; ordrng 1 W11178791 (Cooktop)

"Arrived on site for a washing machine that sounds like its running when it isnt. Inspected unit and work area. The customer advise that the unit will drain as soon as she starts a cycle and will continuously run and will not actually start a cycle. Inspected unit and work area. Around the unit into diagnostics and found the machine automatically cake on the drain pump. Around the unit three diagnostics and found an F2 E1 (UI stuck key), F3 E1 (pressure system fault), and F8 E1 (low/no water detected during the fill) error codes. I tested both valves and found the valves working properly. I gained access to the pressure hose and found no cracks or improper connections, indicating any kind of leaking of air. I blew through the pressure hose from the control and did not find any debris stuck in the pressure dome. I removed the pressure hose from the tub and blew through it from the control. I found no loss of pressure for 30 seconds. I reattached the hose to the tub and replaced the control. Around the unit through multiple testing and found the unit working and operating as designed with no leaks present during operation. Call complete. W11170319"

On arrival verified complaint of not starting cycle. Replaced latch and same issue. Ran cycle and f6e1 came back up. Replaced mcu and unit now starts cycle. Unit is now functioning correctly. Job complete no leaks detected during service. Replaced wpw10306374 and wpw10374126

Arrived on site for leaks water even when off. Upon arrival inspected unit and supply water is off due to continuous leak. Found fill valve is faulty. Replaced valve W11434044. Test unit and is operating as designed. No leaks present at this time. Job complete

"Arrived onsite for dishwasher not working. On interior found error F4E3. Installed a new pump in the unit and ran diagnostics cycle, the unit passed with no issues. No water leaks detected during service. W11613479"

"Arrived on site to test unit for not heating, tested unit found shorted cutoffs and heater, replaced parts and tested, unit is now running as designed, job completed WP3387747, 280148"

"Arrived on site to follow up on refrigerator that was not producing any ice after ice maker was replaced. I tested the ucemaker and could not get the icemaker to cycle at all. I unplugged and replaced the unit, qje got the icemaker to cycle 1 time and then it did not fill. Could not jump valve either. I replaced the icemaker again and tightened all connections on the valve. Ran icemaker and verified it cycled and filled properly. Previous icemaker was defective. Parts used W10882923. Repair completed."

"Arrived on site to inspect unit for icemaker being broken. Found tray broken and no longer rotating. Replaced icemaker, tested unit, unit is filling with water and running as intended. No leaks present at this time. Job complete. USED W11700250"

Arrived on site to diagnose double oven that was not heating properly. Tested upper oven and found upper oven was swinging over 50 degrees during bake cycles and not heating properly. Tested temp sensor resistance and found it was out of spec. Replaced upper temp sensor and verified proper operation. Parts used - WP74008369.

Arrived onsite for concern about the panel not operating properly and dry times extended. No error codes. Found home had mesh fitting on the exterior vent and was clogged with debris. Advised customer on need to have proper airflow and also on sensor dry function being hindered by certain kinds of loads and dryer sheets. Replaced the door catch due to some wear and possibly door coming open. Unit is now operating as designed. W11240283

Arrived onsite for no dryer function after 2 days. Verified cleaned vents. Found broken thermal fuse. Panel damaged during access. Ordering console. Unit is now operating as designed Fuse used W10909685; ordrng 1 W11413566 (Fascia)

"Arrived on site. Replaced main control,ran diagnostics good strong air flow from both fans,ran harvest test icemaker dumped ice,ran fill test passed. Wpw10685033"

Arrived on site to diagnose dryer that is not starting. Tested unit and found no response when start button is pushed. Checked door switch and found door switch paddle broken. Replaced door switch and retested. Verified unit working as designed. Parts used - WPW10237959.

"Arrived on site to inspect washer error codes. Upon further inspection, the customer advised the unit consistently shuts down and shows the F5E4-lid lock error. I placed the unit in diagnostics showing error code F1E2-motor drive module over voltage. I cleared the code and attempted to test and the unit failed to test. I attempted to calibrate the unit and it continued to fail. I tilted the unit back and inspected underneath and found gearcase oil on the rotor (photo) and when I removed the rotor, I found more oil on the underside of the rotor and on the gearcase spindle. Following the tech sheet for the error code, I tested the unit and found the control needed to be replaced. I removed and replaced the main control and attempted o calibrate and the unit continued to fail. I tested the lid lock and found it open. I removed and replaced the lid lock assembly and calibrated the unit and retested. Unit is operating as designed. Due to the gearcase leaking oil, I am ordering the gearcase and clutch and scheduled return service for 05/01/24 PM. No water leaks observed during service.; ordrng 1 W11449841 (Gearcase) and 1 W10754448 (Clutch)"

"Arrived on site to test unit for short cycling. Customer stated that unit would stop mid cycle, she would have to wait for the unit to cool down before restarting. Inspected motor and found wires at the connection are black, issues that customer expressed are consistent with a drive motor issue. Replaced motor (W11364931) and blower wheel (WP697772). Tested unit, unit is now running as designed, job complete."

Arrived on site to test unit for burner staying on while on high and turning off when are at lower temp and oven taking to long to cook. Test unit and found burners working as designed staying on while on high and if you lower the temp the burner will turn off then turn back on to maintain temperature. Test oven and found average temp at 350? at 367? perfect with in range. Customer said that there is something wrong with the unit and I advised her to call her warranty to see if they approve to repair parts even when not needed. Job complete. No parts used.

"Arrived on site for refrigerator needing shelving and paint. Upon arrival used w756744 paint, and w11350962 shelves. Found unit working as designed. Call complete"

Arrived on site to replace humidity sensor. Part was defective and talked to customer about problem and fix problem with out part. No parts used.

"Arrived on site to diagnose refrigerator not dispensing water. Tested unit and confirmed the water was not being dispensed. Traced lines and confirmed water coming out of valve. Found the reservoir was frozen. Advised customer that idle units like this can freeze the reservoir, since it's empty its constantly going to be running the cooling system. I bumped up the temp and advised to leave the unit unplugged until residents are going to move in, so reservoir thaws. No parts used. Call completed."

"Arrived on site for makes noise. Upon arrival, inspected unit and there is currently no loud noises. Ran diagnostics to test all components. All fan motors , compressor and diffuser operate and sound correct. Cannot duplicate issue. Recommend that customer monitors unit to see if it happens again.Cannot duplicate sound at this time. Job complete. No parts installed at this time."

Arrived on site to test unit for broken clip. Replaced clip test unit and unit test good. Job complete. W10909479 x1

Arrived on site and replaced only one of the two contact plates(part#W11251734) I ordered. Unit now working as designed. Job complete.

"Arrived on site to test unit for no cool, tested unit found compressor running but FC evaporator completely incased is ice, evaporator fan is not running do to ice restriction, defrost system has failed, recommend replacing FC thermistor, FC evaporator thermistor, evaporator fan and control, ordered additional parts to ensure completion, office to reschedule no parts installed ; ordrng 1 W11631626 (Evaporato fan) and 1 WP2188820 (fC thermistor) and 1 W11629268 (Evaporator thermistor) and 1 W11626107 (Defrost heater) and 1 W11626104 (UI) and 1 W11686639 (Control) and 1 WP2220377 (Damper)"

"Arrived onsite for unit dripping from dispenser area after repair. Inspected and found harness not routed properly crossing the door chute and not allowing ice door to close properly. Disassembled and routed properly. Ice door is now closing properly, however a small indention was made from where the harness was sitting. Cleaned area and seal should reform. Customer will monitor. If symptoms persist recommend replacing ice door chute."

Arrived on site for a range that has rusted racks. Inspected unit and work area. I did confirm the rust buildup on the racks and replaced them. The unit is now working and operating as designed. Call complete. W11520287

Arrived on site and installed mounting brackets. Job complete.

"Arrived on site for Takes to long to cook has to set temperature a lot higher than recipes call for. Upon arrival test unit by preheating oven to 350. Monitored temperatures using thermocouple. Thermocouple reached 375 when unit chimed that preheat was reached. Unit begins to cycle. Got 321 igniter clicks several times but does not light. Temperature then drops to 317. Igniter clicks again but does not light. This happens continuously and never re lights and oven gets cold. Turned unit off to get to as cold a temperature as possible. Tried preheating again and igniter only clicks but flame does not come on. Need to order single valve, double valve, regulator, and bake electrode. Office to reschedule ; ordrng 1 W11239228 (Dual valve) and 1 W10311268 (Single valve) and 1 W11355922 (Igniter) and 1 W11193822 (Regulator)"

Arrived on site to inspect unit for not heating found l1 coming into coils had 120 out to ground. Also found igniter ohming at 75. Checked outage from neutral from motor when checking found molex neutral was loose causing improper connection. Properly seated molex connection on motor. Unit is now heating and running as intended. No leaks present at this time. Job complete. NO PARTS USED.

Arrived on site for door not closing correctly. Upon arrival inspected unit and found only right side leg is leveled but left side is only on wheel. Leveled unit and door now closes correctly. Also made adjustment on right side door to make it level with the left. Job complete

"KCGS550ESS05 Arrived to inspect gas odor. I found no sources of leaks from the unit, but the center burner would not fully burn the gas when set to high and a loud torch-like sound could be heard. I found the outer ring of he center burner, or the burner cup, had warped and I was able to create and correct the incomplete burn, resulting in raw gas odor. Office to order parts. No leaks of the gas supply detected during service.; ordrng 1 W10836409 (Burner Head) and 1 W10811958 (Burner Cap)"

On arrival verified complaint of bad board.s installed ui and main from previous diag. Unit now heats correctly and warming burner now works. Job complete installed wpw10333979 and wpw10353571

"Arrived on site. Replaced main control,removed freezer evaporator cover,defrosted ice from vents,replaced glides,replaced the freezer door for a 2nd time due to a defective freezer door. Ran diagnostics all tested passed icemaker passed harvest and filled with water. W10815701,w10839793,wpw10675033,w11668672"

Arrived on site to test unit for unit not working. Test unit and found bad wash motor. Replaced sump and motor test unit and unit test good job complete. W11460946

"Arrived on site to replace previously diagnosed basket, tested unit found that gear case is leaking oil, replaced basket, gear case and slider, tested unit, unit is now running as designed, no leaks detected job complete installed parts W10734521, W11449841, W11178227"

"On arrival verified complaint of unit locked. Found board burnt and latch busted. Replaced both and engaged test mode. Drain pump then burned up the new board. Unit will need new latch as it broke opening lid to remove water after replacing, main board, harness, and drain pump. Ordering new latch and main board. Installed w11307244 and w11116590. Rescheduled for 5/1 ; ordrng 1 w11307244 (Latch) and 1 w11116590 (Main board)"

Arrived on site for unit not cooling. Upon arrival we found compressor and condenser fan not running. The controls were toggling left to right so we could not enter diagnostic mode. We replaced control box and immediately the compressor and condenser fan kicked on. Unit is cooling at this time. Advised customer to monitor unit to reach temp within. 24 hours. Unit is functioning as designed. Job complete. W11594670 control box

"Arrived on site. Unit no longer tripping breaker,ran diagnostics diagnosed a,defective control,replaced control powered unit on ran diagnostics all test passed. Used part wpw10594329"

Arrived on site to test unit for unit not starting. Test unit and found and control board. Replaced board test unit and console not responding. You can hear the console beeping but nothing is lighting up. Will order new console office to reschedule. W11629916; ordrng 1 W11622495 (Console)

"Arrived on site with previously ordered parts. Upon disassembly,found upper arm screw is broken and lower and upper arms cannot connect. Needs to order screws. Office to reschedule ; ordrng 1 WPW10422765 (Arm Screw) and 1 WPW10422764 (Arm screw)"

"Arrived on site for a washing machine that is making loud grinding noises throughout the wash cycle but the specifically in the spin cycle. I did confirm the customers complaint. I went to check for model and serial numbers, but found no model or serial tag on the washer itself. I spoke with claims and because there is no full model number or serial number is attached with this unit, we cannot necessarily find the parts needed for the washer. The office will need to contact the extended warranty for alternate resolutions. Call complete."

"Arrived on site for a microwave that is not heating. Inspected unit and work area. Customer advised that this microwave was brand new and that the fan does not work and when they cook, it will heat for about a minute and then Ill shut down and stop heating. They said it would need to cool down before it would microwave again. I tested the fan operations and confirmed the customer complaint. I remove the unit from the wall and gained access to the fan assembly. I found the fan assembly connector not connected onto the fan motor. I fixed the connection and tested the unit. I found the unit working and operating as designed. I put the unit back on the wall and the customer had me microwave a frozen item for 2 1/2 to 3 minutes without it shutting off. The unit is working and operating as designed. Call complete. No parts were replaced."

"Arrived on site for ice machine needing harness and control. Upon arrival reconfirmed issue and installed w11034363 control, and harness w11126268. Tested unit and found it working as designed. Call complete"

"Unit has been moved to 12101****Arrived on site to replaced faulty parts. Upon disassembly, we noticed the shaft sleeve on new basket was 1/8 of an inch smaller than original basket so the new basket does not slide onto the gearcase shaft. Re ordered another basket. Left agitator off due to being difficult to remove. Office to reschedule ; ordrng 1 W11172199 (Basket)"

Arrived onsite and completed the cosmetic repair on the stove top. Console replaced. W11175518

"Arrived on site to install previously diagnosed and ordered part(s). Due to the UI failing to respond properly when placing the unit in diagnostics, I removed and replaced the UI and attempted to test. The unit continued to fail. I removed and replaced the main control and calibrated the unit and placed it in diagnostics and tested. Unit is operating as designed. Tested the unit in a normal wash cycle and it operated as designed. No water leaks observed during service, job completed. W11627413. W11675701"

"Arrived on site for a defective compressor. Removed defective compressor,installed a new compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. W11574734,w11506635,wpw10143759"

"Arrived on site to install previously diagnosed and ordered part. Due to the element failure, I removed and replaced the element and when I went to test the unit I found the timer knob stem broken. Also found the timer difficult to turn. Using a pair of needle nose pliers, I was able to get the timer turned to test the unit and other than the timer, the unit is operating as designed. I am ordering the timer and knob and scheduled return service for 05/01/24. November lint observed during service.; ordrng 1 W11685947 (Timer) and 1 W11708423 (Knob)"

On arrival verified broken bucket. Replaced bucket per previous diag. Ran auger and bucket moves no excess noise. Job complete no leaks detected during service. Installed wpw10558423

Arrived onsite for noisy venthood and repaired by determine a screw was in the fan space and needed to be adjusted. All checks good. Unit is now operating as designed. No parts

"Arrived on site to test unit for Tripping breaker, tested unit found unit tripping breaker when magnetron is activated, recommend replacing control, capacitor, magnetron and diode, ordering parts, office to reschedule no parts installed ; ordrng 1 W10836571 (Magnetron) and 1 W11707196 (Control) and 1 W11590185 (Capacitor) and 1 W11222648 (Diode)"

"Arrived on site to test unit for no cooling. Inspected unit found compressor not running but extremely hot, cycled power with watt meter at the outlet, compressor kicked on for 5 seconds and during that time wattage spiked to 873. Compressor than shut off and would not start back up. Compressor is seized and will need a new compressor, access valve, dye drier, and evaporator coil as precautionary. Unit is r600a. Requesting 2 hours. No parts installed. Office to get authorization, order parts, and reschedule.; O-emld tckt"

Apt 427Arrived on site for dryer tripping breaker after about 10-15 mins on really big loads . Ran diagnostics . No error codes . Ran unit and couldnt trip breaker . Recommend replacing motor . Ordering blower wheel and motor . Call to set return .no parts used ; ordrng 1 W11378949 (Console) and 1 WP3387747 (Element) and 1 W11327190 (Blower wheel) and 1 W11234001 (Motor)

Arrived on site for dryer taking too long. Verified heat circuit is good and getting to temperature. Drum is turning properly. Replaced timer WPW10185982 as precaution. Checked and found the dryer vent is clogged. Removed from wall and verified it is restricted from wall to roof. Refer to vent cleaning company. Left vent unplugged to prevent fire hazard.

"Arrived onsite for refrigerator leaking water. On inspection I found the ice bin gasket folded over on the left side. I fixed that issue, we to the back in turn the water back on and looked for a leak in the valve and the water line. Found no leaks n back, I then went and was checked the rc evap and it was not frozen over. The condenser was 95% clogged I cleaned it up. Found that the ice maker was not seated all the way back so I reseated the ice maker. I never saw the unit leaking. Told the customer to keep a eye on it to see if it is recurring or was due to the air gaps on the ice maker. No leaks detected during service and no parts were used."

"Arrived on site for a refrigerator that has a control light out. Inspected unit and work area. The customer advised that the unit user interface will turn on and off by itself and that by touching or opening the door, sometimes the lights will turn back on. I did confirm the customer complaint and gained access to the user interface. I did not find any improper connections at the user interface. I replaced the user interface and tested the unit. The unit began to work and operate as designed. Call complete. W11203289"

"Arrived on site to replace previously diagnosed inner door and outer door, replaced parts and tested, unit is now functioning as designed, no leaks detected job complete, installed W11703965, W11316777"

"Arrived on site to test unit for ice slab in FC. Inspected unit found drain is frozen over and ice ball has formed around the bimetal. Removed ice from bottom of the cabin and thawed out drain and ice ball. Found no restrictions in the drain or drain pan. Found torn door gasket that would need to be ordered for return visit. Advised customer to monitor unit, if issue returns before return visit then call the office and inform them so we can order additional parts to ensure completion. No parts installed, ordering part, office to reschedule.; ordrng 1 W10443319 (FC Gasket)"

Arrived on site for noisy dryer. Upon arrival customer relayed a video of the issue despite the noise not occurring on site. Upon disassembly we found the blower wheel to have cracked which can causing intermittent chattering noise. We replaced the blower wheel and advised customer to monitor unit. Unit is functioning as designed. Job complete

Arrived on site for refrigerator not cooling. Removed panel. Confirmed thermostat is working. Removed start device. Verified compressor is good. Replaced start device. Verified operation. Call complete.

Arrived on site to diagnose vooktop with damaged grate. I examined the unit and found the left front wok plate was actually warped and sticking up. Replaced grate / wok plate and verified proper operation. Parts used - W11380124. Repair completed.

"Arrived on site for refrigerator not cooling, customer said freezer was working but refrigerator was at about 70f. It started working again a few days ago. Verified proper temperature. Ran diagnostics and all components passed. Possible damper control was stuck. Replaced damper. Call complete. WPW10594330"

Arrived on site to replace previously diagnosed wash basket. Found current wash basket in unit has no signs of issues and has holes punched through better than new one. Showed customer difference between new basket and current one in unit. Did find LF suspension has not inserted properly causing slit by raise on LF corner. Customer provided video of noise concern. Found noise is water being wringed out from items in washer and hitting tub. Noise is part of normal operation and will vary between loads and will be especially evident with larger items or items that tend to retain a lot of water. Unit is now working as designed. Advised customer to download app and connect unit to WiFi to ensure most current software. No leaks detected. No parts replaced. Job complete.

Arrived on site and replaced damaged outer wrap and console. Unit working as designed. Job complete.

"Arrived on site for small squeaking noise. Ran diagnostics and got small squeaking noise when starting to spin . Did find some belt dust on cam . Replaced cam and belt W11239857, W10721967. Retested washer . All checked normal. No water leaks detected at time of service . Job complete"

"Arrived on site for dead otr . Found upper interlock micro switch has failed and blown 20a fuse . Replaced upper interlock and fuse . All checke normal. W11551558 , W11707984 were used in repair . Job complete"

"Ive been con site to install previously diagnose parts. Inspected unit and work area. I replaced the compressor, dryer, and access valve. Around the unit with nitrogen up to 120 psi and did not find pressures change for 15 minutes. I vacuumed down the unit to -31 psi and found pressures hold again. I charged the unit up with 53 g of R600 and tested the unit. The unit began to work and operate as designed. Call complete. WPW10143759, W11547313, W11506635, nitrogen, and R600."

"Arrived on site ,replaced diffuser and added Permagum around opening in liner . Dampener is opening and closing properly . No water leaks detected at time of service . W11645127, 212643 are parts installed. Job complete"

Arrived onsite for nuisance tripping. Found unit plugged in an un tripped. Tested preheat to 350f and all cooktop features and unit did not trip. Same with broil. Unable to recreate failure. All checks good. No parts used.

"Arrived on site to replace faulty sealed system parts. Replaced evaporator coil, drier and compressor. Checked for leaks using nitrogen. No leaks found. Pulled vacuum and held. Charged per spec and tested unit. Unit is cooling. Notified customer to give 24 hours for unit to stabilize. Unit is functioning as designed. Job complete"

"Arrived on site to inspect refrigerator ice maker not producing fast enough. Upon further inspection, the customer advised the ice production has gotten slower than normal. When I went to test the temps in the freezer section, I found a large amount of glazing and frost on the interior of the freezer. Also found the emitter receiver boards not functioning properly. I tested the boards and found the emitter light is not coming on or flashing. Following service pointer #W11660066, I tested the emitter/receiver boards and found they are faulty. Also, per service pointer #W11685264, I inspected the unit and found the control board needs to be replaced. I am ordering the emitter/receiver boards and will return with all prescreened parts and scheduled return service for 05/01/24. No water leaks observed during service.; ordrng 1 W11629974 (Emitter/receiver)"

"On arrival verified complaint of intermittent PO failure. Unit possibly had cooling issue during Po. Unable to replicate Po failure or get a good temp read as customer has no food in Fc. Replaced main and Ui for possible failing board. Advised customer if problem persists we will need to call TL, as well as the need of product in FC to get a temp read. Job complete. Installed w11642011 and w11556912"

"Arrived on site to test unit for no ice production. Started harvest through diagnostics, harvest started but when door is open with door switch closed, harvesting stops. Inspected wire harness and found 2 wires broken causing IM to work intermittently. Will need to order door and damper as well. Additional parts will be needed to ensure completion. No parts installed, ordering parts, office to get authorization and reschedule.; ordrng 1 W11236851 (Damper) and 1 WP2198677 (Connector) and 1 WP2300868 (Connector) and 1 WP4373559 (Connector) and 1 LW11037733 (FC Door)"

"Arrived on site to test unit for water not draining, tested unit found drain pump not activating, inspected and found a broken wire, secured wire with butt splice and tested, unit is now running as designed, no leaks detected job complete no parts installed"

"Arrived on site to inspect dryer not drying clothing. Upon further inspection, the customer advised the unit will het warm, but the clothing doesnt come out dry. The customer advised that the vent going outside runs through the home foundation and has been cleaned several times. Using my vent test ,it, I tested the airflow to the unit and it passed the first two tests. I tested the heating by opening the door and closing the door switch and tested on timed dry and the unit got warm, but I never saw the element illuminate in the back right corner vent. When I disassembled the unit I found a large amount of lint inside the unit (before photo). I removed the element to find the center metal plate cracked and badly warped. I advised the customer of my findings and replaced the element and cleaned the unit (after photo) and reassembled the unit and tested. Unit is operating as designed. I recommended to the customer to clean the vents at least two times per year and possibly more since it runs though the foundation and a large amount of moisture will collect inside the vents causing the moisture to collect lint and clog the vents. No lint and no water observed at the end of service, job completed."

Arrived on site with new wheels for upper rack. Replaced adjuster kit W10712395. Verified operation. Call complete.

Arrived on site to diagnose vent hood with no working lights. Contacted builder who said lights are working now. No parts used. Call completed.

"Arrived on site for refrigerator leaking water from ice dispenser and ice was wet and not melted. Ran diagnostics. Sensors passed. Icemaker error e5. Found icemaker fan was barely pushing air. Removed and replaced icemaker, ice fan and dual water valve. Verified operation. Call complete. W11658802, W11482383, W10846539"

"Arrived on site for unit not cooling. Upon arrival we noticed compressor ramping and shutting off on overload. Confirmed unit needs sealed system repair. Ordering compressor, drier, access valve and evaporator. Will need sealed system technician scheduled for 2 hours. Office to reschedule ; ordrng 1 W11550396 (Evaporator) and 1 W11557425 (Compressor) and 1 Wpw10143759 (Uv drier) and 1 TJ90SF8404 (Access valve) and 1 R600a (R600a) and 1 Nitrogen (Nitrogen) and 1 2hour (2 hour)"

"Arrived on site for refrigerator needing auger w11671282, divider wpw10309864, w11378860 spacer, impeller wpw6305-2, gasket wpw67006341. Installed parts and tested unit. Found it dispensing ice as designed, call complete"

"Arrived on site. Found a defective door,installed new door had ms inspect door good door sealing correctly. Used door w11644055"

"Arrived on site to inspect unit for light cover not coming off. Upon closer found light cover would not budge. Replaced socket light, tested unit, unit is running as intended. Job complete. Used W11594170"

"Arrived on site to test unit for poor drying times. Tested unit, unit is heating but vent test is showing that there are restrictions in the vent. Advised customer to clean vent thoroughly before using unit or other parts can start failing on this unit. At this time unit is running as designed, no parts installed, job complete."

"Arrived on site to test unit for noise and shaking. Inspected rotor, stator and shocks, all are in working order with no visible damage. Ran multiple diagnostic cycles with no noise present. Customer provided video showing the machine making a whirring and clicking noise and unit shaking. Consulted with AM and SW and both said bearings have failed. Requesting 2 hours and 2 man. No parts installed, office to order parts pertaining to a bearing change and office to reschedule.; saved tckt"

"Arrived on site for a refrigerator that stopped cooling again. Inspected unit and work area. The customer advised that the unit had powered off again, and was not cooling for the course of at least eight hours. He showed me a video of what was happening and the interior and ice paddle lights were flickering on and off but no other components were running. I found the unit cooling and operating as designed around the unit through diagnostics. Ran through all general testing and could not get the unit to re-emulate the same issue. I called whirlpool Techline and spoke to Steve SR# 7738948891. He had me make a few checks, and advised that because the main control had been replaced, he would replace the user interface, emitter board, and receiver board all together. Ordering me a mirror and receiver boards and rescheduled the customer to 4/30. No parts were installed.; ordrng 1 W10898445 (Reciever board) and 1 W10870822 (Emitter board)"

"On arrival verified unit not cooling. Found Incomplete frost pattern after running for over 30 minutes. Unable to take amp draw of compressor. Did not find much heat being transferred at FD. Recommend compressor, evap, coupler for both sides of evap, filter drier, access port, and nitrogen. Ordering all parts. Office to reschedule. ; ordrng 1 W11580057 (Compressor) and 1 W11625643 (Evap) and 1 W11504415 (Coupler) and 1 W11504450 (Coupler cap to evap) and 1 wpw10143759 (Uv drier) and 1 w11506635 (Access valve) and 1 Notrogen (Nitrogen)"

Arrived on site to test unit for glass splitting from frame. Found right side of cooktop coming apart from frame. Will order new cooktop office to reschedule ; ordrng 1 W11051486 (Cooktop)

"Arrived on site to install previously diagnosed and ordered part. Due to the RC door being damaged, I removed and replaced the RC door and tested. Unit is operating as designed. No water leaks observed during service, job completed. LW10573360"

Arrived on site for sealed system repair. Upon arrival couldnt make contact with customer. Notified office and office will have to reach out to reschedule and have updated contact information for Customer ; O-emld tckt

"Arrived on site to test unit for leaking water, customer stated that water is not draining after first use, tested unit found that no high drain loop is installed and disposal plug not removed, installed loop and removed disposal plug, tested u it unit is now running as designed, no leaks detected job complete no parts installed"

"Arrived on site , replaced water valve assembly. W11172234 . Ran diagnostics got pound grinding noise during agitation . Found collar on slider is shifting . Replaced slider W10734521. No leaks detected at this time . Job complete"

Arrived on site for center burner of cooktop turning off. Confirmed flame stops when moving from main burner to simmer. Removed top panel. Replaced valve. W11246817. Verified operation. Call complete.

"Arrived on site for dryer not heating. Upon arrival confirmed failure and found element coil close to grounding replaced element 279838, and stat 279816.tested unit and found dryer working as designed but there was a clog in venting that will need to be cleared from home vent before dryer can be used. Call complete"

"Arrived on site to install previously diagnosed and ordered part. Due to the FC door being damaged, I removed and replaced the FC door and tested operations. Unit is operating as designed. No water leaks observed during service, job completed. LW10638683"

"Arrived on site to diagnose washer making noise when running. Tested unit and verified some bottom on screeching from belt. Found belt marks on cam, and belt making noise. I raised the feet to lift the unit as well. Need to return with new belt and cam to remove noise. Office to schedule. ; O-emld tckt"

"Arrived on site to test unit for low ice production. Customer stated ice in the ice bin froze into a big chunk and would not dispense, also ice production has went down significantly. Only a third of the container in a 24 hour period. Temps of FC on arrival was 23?. Contacted techline to document SR#7738944491, per techline unit is not getting cool enough to reach the threshold for IM to harvest. Activated evaporator fan, good airflow throughout the FC. Exposed evaporator, found no frost pattern. Activated cooling test in diagnostics, evaporator developed ideal frost pattern. Will need to order additional parts to ensure completion on return visit. No parts installed, ordering parts, office to reschedule.; ordrng 1 WP2188820 (Thermistor) and 1 W11629268 (Evap thermistor)"

Arrived onsite for range oven not working. On install the oven would not come on gain access to the igniter and it was 64 ohms. Testing to oven regulator and there was no voltage to the regulator. Tested at the control board and there was 124 vac. Chased it to the igniter and on one side I had the 124 vac the other side was 0 vac. When I went to disconnect the igniter and one of the pins pulls out of the connector. I reseated the pin and plugged everything in and tried the bake setting again. The unit ignited this time and it heated to 350?.the unit is operating as designed and no gas leaks detected during service. No parts were installed.

"Arrived on site for a dryer that will not respond to any controls. Inspected unit and work area. The customer advised that the unit has power because the dryer drum light is on when you open the door, but the control panel will not turn on. I gained access to the controls and found the controls completely lit up. I checked voltage going to the control and found proper voltage and polarity. Check voltage going to the user interface and found proper voltage. I replaced control panel and tested the unit. The unit began to work and operate as designed. Call complete. W11413566."

"Arrived on site to diagnose oven that had issues running the oven side. Customer could only get some functions to work through the app, but the buttons did not respond. Found oven button opens settings, and favorites doesn't work at all. Factory reset did not resolve. Replaced console and retested. Verified proper operation. Repair completed. Parts used - W11600321."

"Arrived on site for making squeaking and rattling sounds. Upon arrival test agitation and spin without water or laundry and operate correctly. Inspected suspension and is good. Ran agitation and spin with laundry and getting noises per complete. Raised unit to inspect lower components. Found belt and cam pulley very worn. Inspected gearcase and is good without any signs of leaking oil. Replaced Belt W11239857, cam W10721967, and actuator W10913953. Test unit again with laundry. Unit is operating as designed with no uncommon noises. No leaks present at this time. Job complete"

Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the wire harness and tested the unit. Found the unit working and operating as designed with no leaks. Present during operation. Call complete.