Service History 565

Near Georgetown, TX 78628
Eman J.
Job Details: 06/12/2020
WASHER WHIRLPOOL n/a
Near Austin, TX 78746
Kevin
Job Details: 06/12/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM04
Near Austin, TX 78735
Kevin
Job Details: 06/12/2020
WASHER MAYTAG MVWB835DW4 "Arrived on site and found saved error codes F8E6, F0E5, F9E2, Filled washing machine with no clothes on a normal cycle and water reaches the top of the wash plate. Spoke with tech line and this is the correct amount. Washer is operating as intended. Also ran test 51 and 52 to confirm everything is working normally. 77288056964"
Near Taylor, TX 76574
Andy
Job Details: 06/12/2020
DISHWASHER AMANA ADB1400AGW1 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Round Rock, TX 78665
Cliff
Job Details: 06/12/2020
OVEN KITCHENAID KFGD500ESS04 "Arrived on site to diagnose a range with a damaged panel. Found left side end cap damaged on control panel. Ordering left side end cap, as right side was prescreened for this call. ; ordrng 1 W10319109 (endcap-pnl)"
Near Lakeway, TX 78738
Robert
Job Details: 06/12/2020
COOKTOP KITCHENAID KGCU467VSS02 Arrived on job for complaints of burners flame too low. Found the bull nose will need to be removed to adjust flames. Needs two tech for removing cooktop. Customer will call after the builder or customer remove silicone. ; ordrng 1 W10393255 (cnvrsn-kit)
Near Austin, TX 78745
Leonardo
Job Details: 06/12/2020
RANGE WHIRLPOOL WFE320M0JS0 Arrived on site to test unit for damaged panel. Replaced panel test unit and unit test good job complete.
Near Pflugerville, TX 78660
David S
Job Details: 06/12/2020
DISPOSAL WHIRLPOOL GXP33C
Near Seguin, TX 78155
Richard
Job Details: 06/12/2020
DRYER WHIRLPOOL WGD4850HW0 Arrived onsite for the dryer not heating. During testing found that there is no gas going to the dryer causing the issue. Advised customer to call the gas company to have it checked. Complete
Near Volente, TX 78641
Lou
Job Details: 06/12/2020
OVEN WHIRLPOOL WOC75EC0HS03 "Arrived on site to install previously diagnosed and ordered part. Due to the vent cover having rust on it, I removed and replaced the vent cover. Job completed."
Near Lakeway, TX 78734
Luis
Job Details: 06/12/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site for water leaking. Tested dispenser found water leaking after dispensing water,removed tube from valve tested valve no leakage from valve replaced fittings tested water dispenser unit working as designed."
Near Canyon Lake, TX 78133
Noah D
Job Details: 06/12/2020
REFRIGERATOR MAYTAG MFX2676FRZ00 "Arrived on site to inspect fridge for not dispensing ice, upon inspection found the auger motor not turning but ice door working, found 6 v dc to the auger motor per connector on motor and at back control board. Control board relay clicking but not supplying voltage to motor, will need motor; ordrng 1 AUTHO (AUTHO ) and 1 W10665178 (CNTRL )"
Near Seguin, TX 78155
Richard
Job Details: 06/12/2020
MICROWAVE WHIRLPOOL WMH31017HB2
Near Austin, TX 78724
Eman J.
Job Details: 06/12/2020
DRYER WHIRLPOOL WHD5090GW0 Arrived onsite for dryer with long dry times. Tested system found dryer not heating. Replaced control board. Tested system. Everything works as designed. Job complete.
Near Pflugerville, TX 78660
David S
Job Details: 06/12/2020
WASHER WHIRLPOOL WTW4850HW1 "Arrived on site for washer not spinning. I inspected the unit and work area. I found the unit showing fault code for an unbalanced load. I ran the unit through diagnostics cycle, unit operated as designed. I ran a manual Spin and the unit started to shake more than it should. I ran the unit through a calibration and it still did the same thing. I inspected the gear case, and motor, I found no premature damage or any oil leaking from the gear case. I replaced the main control, ran the unit through calibration and did a manual spin on high, it operated as designed. No water leaks detected. Job complete."
Near Cedar Park, TX 78613
Paul
Job Details: 06/12/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived onsite for a refrigerator not cooling properly in the RC to possibly replace previous diagnosed parts. I found the FC at 2 degrees and the RC at 44 degrees when I arrived. I found the compressor cycling off prematurely. I replaced the UI per the previous diagnosis. I ran service test 4 and found the 3 way valve coil sounding normal but when it was supposed to send refrigerant to the RC coil I could hear it going to the FC coil. I also found the compressor sounding like it was struggling and it was extremely hot. I found it drawing over 3 amps. I replaced the 3 way valve & compressor. I installed a dye drier and low side service tap on the compressor. I vacuumed the system and it held a 30 psi vacuum. I charged the system with 5.5 oz’s of R134A. I tested the unit and found it working as designed.
Near Burnet, TX 78611
James
Job Details: 06/12/2020
WASHER MAYTAG MVWX655DW0 Arrived on site and installed new hub. Tested operation and found unit working properly. Job complete
Near Leander, TX 78641
Lou
Job Details: 06/12/2020
REFRIGERATOR KITCHENAID KRFC704FBS01 "Arrived on site to inspect refrigerator not dispensing ice. Upon further inspection, customer said ice has been collecting under the ice bin and building up in the chute. I found where the ice door isn’t closing all the way and allowing warm air up into the ice bin melting the ice. Also, when the customer is getting crushed ice, the slivers from the ice are collecting under the bin. I advised the customer that the ice slivers under the bin are common and they would have to clean it out periodically to keep the bin from sticking. I am ordering the ice door assembly and a CNOTE-LSO PER CUSTOMER REQUEST. No water leaks observed during service.; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 W11189145 (door-ice)"
Near Austin, TX 78749
Kevin
Job Details: 06/12/2020
WASHER WHIRLPOOL WFW5620HW0 On site and filled washer with water and did not find any source of leaking. Found evidence of water on the floor and leading from rear vent. Added vent coupling to prevent water from leaking out of vent. Job complete
Near Austin, TX 78738
Luis
Job Details: 06/12/2020
FREEZER UNKNOWN GAFZ30FDGB01 "Arrived on site for ice build up. Found large gap between gasket and cabinet,remolded freezer gasket checked door seal good"
Near Austin, TX 78728
David Z
Job Details: 06/12/2020
DRYER KENMORE 110.668325 "Arrived on site to diagnose dryer that was not heating and always running with door open. Performs diagnostic and voltage checks. Found that the door switch is broken, In the closed door position. Found ground on power cable not attached as well. Attached ground and retested. Still not heating. Tested cutoffs, and found heating element thermostat open. Ordering thermostat and door switch, and returning with the element. Element itself seems to be testing good, but bringing replacement in case. switch, thermostat and element. ; ordrng 1 WP3406107 (switch-dor) and 1 WP3977767 (thrmst-fix)"
Near Leander, TX 78641
Kayman
Job Details: 06/12/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived onsite for free standing range. Customer found a loose piece in the broiler section of the oven. Upon inspection I determined that the piece in question is a oven door hinge receiver. Both door hinge receivers are present and both are functioning as designed. The extra piece must have been from installation no more work needed. Job complete.
Near Belton, TX 76513
Jonathan M
Job Details: 06/12/2020
DISHWASHER GE GTW460ASJ8WW Arrived on site for washer that’s starting itself and will not completely drain or spin. Inspected unit and work area. Tested unit and found unit would drain but not attempt to spin. Reset unit and tested it again and drain and spin. Found unit draining and spinning. Got authorization to replace the control due to unit turning on by itself. Replaced control and tested unit. Unit is working as designed. Call complete.
Near Kyle, TX 78640
Jacob
Job Details: 06/12/2020
DRYER WHIRLPOOL WED4850HW0 Arrived onsite for unit getting lint on the opposite side of the lint catcher. Tested unit. Cleaned out vent hose. Could not find any issues. Called Techline. Suggested that vent is possibly clogged possibly hose or wall. Got SR#7728057905. No issues at this time. Job complete
Near Georgetown, TX 78626
Al
Job Details: 06/12/2020
DRYER AMANA NED5800HW0 "Arrived to inspect dryer issues.Ran diagnostics test mode and unit flashed on, off and back on.Disassembled and found the connector at the UI was not seated properly.Corrected the issue and unit now operates as designed.No error code was present.Job complete"
Near Austin, TX 78735
Kevin
Job Details: 06/12/2020
DRYER MAYTAG MEDB835DW4 Arrived on site and inspected dryer and found error code for restricted air flow tested vent and it needed to be cleaned/serviced. Ran through all options for each cycle with tech line and everything is correct. There is no missing options user interface is operating normally. 7728056957
Near Georgetown, TX 78633
Al
Job Details: 06/12/2020
WASHER WHIRLPOOL MHW6630HW0 Arrived to inspect front load washer not spinning properly.Ran diagnostics test mode and unit gave error code for pressure sensor error.Disassembled and accessed the pressure sensor.Blew through the pressure hose.Reassembled and tested the unit and unit tested as designed.All water lines were dry at the time of service. Job complete
Near Seguin, TX 78155
Richard
Job Details: 06/12/2020
DISHWASHER BOSCH SHP65T55UC/02 Arrived onsite for the dishwasher handle cracked. During inspection found that the handle is cracked. Replaced handle and tested good. Complete
Near Georgetown, TX 78633
Jonathan S
Job Details: 06/12/2020
MICROWAVE WHIRLPOOL WMH32519HZ5 Arrived on site for microwave intermittently heating and random noise. Performed diagnostics and tested operation. Customer stated that when failure does occur that microwave will continue to run and turn table will continue to rotate. Tested amp to magnetron and found within range. Ran unit several times and no failures occurred. Called tech support and spoke with Mark. He stated that any failure with will bring error code on display. (Sr#7728057067).
Near Temple, TX 76502
Jonathan M
Job Details: 06/12/2020
REFRIGERATOR GE GSH25SGPCSS "Arrived on site for refrigerator that is making and dispensing ice but won’t dispense water. Inspected unit and work area. Tested unit and found water leaking from the back of the unit. Removed back cover and tested unit again. Found water spraying seemingly from the valve. Replaced the valve and tested unit. Unit still was leaking water but less. Found water line crack spewing water out. Short and the waterline to cut out the bad line and refit the water line onto the connector. Tested unit and unit still would not dispense water. I called GE tech line and advised Jeff of my findings. He advised with the issue with water leaking and not making it to the dispenser area, the water line in the freezer froze and would need to be thawed in order to dispense water. Advised customer and customer is going to unplug the unit and open the door for an hour or two to defrost. Call complete."
Near Cedar Park, TX 78613
Paul
Job Details: 06/12/2020
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Arrived onsite for a refrigerator not cooling correctly. I found the RC evaporator completely frosted over causing no air movement in the refrigerator. The main control and evaporator cover need to be replaced. The customers refrigerator is covered under technical service pointer W11376817A using S code S15330. Mr stated the FC icemaker stopped working long before the cooling problem started. I tested the FC ice maker and found it with an open thermistor. The ice maker needs to be replaced. Ordering W10889841 cover-evap, & W10898289 icemaker. Marking the main control as UORV. .; ordrng 1 W10889841 (cover-evap) and 1 W10898289 (icemaker)"
Near Austin, TX 78717
Kayman
Job Details: 06/12/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived onsite to install previously diagnosed parts. Installed the thermostat (WP4449751). Unit is working as designed. Job complete
Near Wimberley, TX 78676
Jacob
Job Details: 06/12/2020
WASHER MAYTAG MVWB835DW4 Arrived onsite for unit giving F6E2. Looked at unit. Found F6E2. UI panel communications. Replaced UI panel. Tested unit. Unit test good. No issues at this time. Job complete
Near Pflugerville, TX 78660
David S
Job Details: 06/12/2020
MICROWAVE WHIRLPOOL WMH31017HB0 "Arrived on site for microwave tripping breaker. I tested the micro switches and they all tested good. I removed the microwave from the cabinet and replace the mag, cap and diode. I reinstalled the unit and tested its operation. All tested good, the unit did not trip the breaker. Job complete."
Near Austin, TX 78757
David Z
Job Details: 06/12/2020
REFRIGERATOR KITCHENAID KRSF505ESS01 "Arrived on site to install previously ordered parts to resolve broken wire in FC door harness issue, and right side RC lights out. Installed new door and retested. All is working as designed, however there is a ding on the left side of the door. Reordering new door. Installed lights in RC and still had no light. Found 1 additional module on the circuit to replace. Ordering new light, nameplate for door and new door. Returning with false wall as well. Office to reschedule when parts are in. ; ordrng 1 LW10755680 (dor-fip) and 1 W10839793 (nameplate) and 1 W11130208 (module)"
Near Volente, TX 78641
Kayman
Job Details: 06/12/2020
MICROWAVE KITCHENAID KOCE500ESS09 Arrived onsite for microwave door issue (light staying on while closed) . Upon inspection I found that the microwave door is intermittently not engaging the left side door switch. I noticed that one side of the door would sometimes have a little more trouble connecting to that switch. I applied a small amount of pressure To one side of the door in attempt to slightly alter the alignment for the door to fit right against the switches. I cannot recreate the intermittent issue of the light staying on. Unit is working as designed. Job complete.
Near Dripping Springs, TX 78620
Robert
Job Details: 06/12/2020
WASHER MAYTAG MVWB835DW4 Arrived on job for complaints of no power. Found console not responding. ; ordrng 1 W11112656 (console)
Near New Braunfels, TX 78132
Richard
Job Details: 06/12/2020
REFRIGERATOR KITCHENAID KRFC704FSS00 Arrived onsite for the refrigerator ice maker not working. Ran diagnostics and found that the ice maker is no good. Installed new ice maker and tested. Ice maker is defective did not work. Reordered ice maker and office to schedule.
Near Canyon Lake, TX 78133
Noah D
Job Details: 06/12/2020
DISHWASHER MAYTAG MDB8959SFZ4 "Arrived on site to inspect dishwasher for popping breaker,checked all functions of dishwasher to include a heavy heat test. No problems found.
Near Leander, TX 78641
Cliff
Job Details: 06/12/2020
FREEZER MAYTAG MZC31T15DW00 Arrived on site to diagnose a freezer that is tripping GFCI outlet. Tested unit and found compressor came on and is pumping. No failures found with freezer at this time. Advised homeowner in less unit is hooked to a regular circuit instead of a GFCI the issue may continue. Homeowner will need electrician to remove GFCI outlet to complete repair.
Near Burnet, TX 78611
James
Job Details: 06/12/2020
WASHER WHIRLPOOL MTW6500TQ0 "Arrived on site and tested operation. Inspected for leaks and found evidence of water leaking from bearing underneath. Ran test cycle and found f51 error. Confirmed slow leak from bearing but the drain pump is spraying water and so is the drain tube. Evidence of a rodent chewing on both components. Unit will need new drain pump, drain hose and bearing to repair. ; ordrng 1 TOOL (BEARING TOOL) and 1 W10435302 (bearing)"
Near Austin, TX 78750
David S
Job Details: 06/12/2020
DISHWASHER KITCHENAID KDTE334GPS0 "Arrived on site for dishwasher taking longer to wash. I inspected the unit and work area. I found error codes F8E4 drain motor fault, F2E1 stuck key. I tested the drain pump and found it humming and clicking. I gained access to the drain pump and found the connection lose and not properly seated. I removed the drain pump and cleared any debris or build up in the pump. I reseated the connection properly and put the unit through a test cycle. The unit operated as designed no water leaks detected. Job complete."
Near Spicewood, TX 78669
Robert
Job Details: 06/12/2020
DISHWASHER JENN-AIR JDB8700AWS3 Arrived on job for complaints of control lock. Instructed customer on lock unlock process.
Near Austin, TX 78717
Kayman
Job Details: 06/12/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived onsite for microwave door gasket issue. Upon inspection I found that the inner glass of the door around the edge has a slight bulge in the glass and the rubber gasket has a small incision in it. I explained to the customer that the bulge in the glass comes with all built in microwave inner glass and is a design flaw from the manufacturer. The incision in the rubber is necessary for replacement of the gasket. I had a new door and gasket with me so I unboxed it to be sure and it had the same exact bulge and incision. The customer has concerns of that incision causing the gasket to fall off or come undone. I advised the customer to give us a call if the rubber gaskets falls off or starts to separate from the inner door but the unit is working as designed at this time. Job complete.
Near Austin, TX 78727
David Z
Job Details: 06/12/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site to install previously diagnosed parts to resolve non sealing freezer door. Installed new left and right brackets and slides, and new FC compartment door. Found liner under door had a tear in it from the ice build up. Used food grade adhesive to hold down the rear and used tape as a placeholder. All is now working as designed, and door is sealing. Call complete."
Near Georgetown, TX 78633
Jonathan S
Job Details: 06/12/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site to install previous diagnosed parts. Gained access to and control panel. Removed failed control and dispenser, installed new. Tested operation . All tested good, no water leaks detected."
Near Georgetown, TX 78628
Lou
Job Details: 06/12/2020
DRYER MAYTAG MEDX6STBW1 "Arrived on site to inspect dryer start button broken. Upon further inspection, I found the button on the top of the unit and the start switch had fallen through the console. I removed the console and found that the start switch had come unlatched from its mount. Remounted the switch and tested and unit operated as designed.No lint observed during service, job completed."
Near Austin, TX 78717
Kayman
Job Details: 06/12/2020
WASHER WHIRLPOOL WTW4850HW1 Arrived onsite to install previously diagnosed parts. Installed gear case and drive system with belt. Unit is working as designed. Job complete.
Near Coupland, TX 78615
Andy
Job Details: 06/12/2020
MICROWAVE KITCHENAID KOCE500ESS07 Arrived on site to install previously diagnosed parts. Found failed fuse. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Austin, TX 78745
Kevin
Job Details: 06/12/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Arrived on site and found both interior lights are off, after replacing both lights refrigerator is now correct. No water leaks from connections at time of service, job complete"
Near Round Rock, TX 78681
Cliff
Job Details: 06/12/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to diagnose a refrigerator that is not cooling properly. Found full frost pattern on evaporator but refrigerator temperature higher than normal. Controls are not communicating properly with damper thermistor. User interface, main control, and damper will need to be replaced to complete repairs. .; ordrng 1 AUTHONEEDED (AUTHO NEEDED) and 1 W11224256 (CONTROL ) and 1 W11387387 (UI) and 1 WPW10479155 (control DAMPER)"
Near Sun City, TX 78628
Lou
Job Details: 06/12/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site to inspect refrigerator door handles loose and not level. Upon further inspection, I found both RC door handles loose, the FC door handle loose and the screws falling off, the middle drawers weren’t level and the unit not level. I tightened all handles, leveled the middle drawers and leveled the unit. Also found the ice bin door gasket was not secured. I popped the retainer off and secured the gasket. Tested the unit and it is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78753
Andy
Job Details: 06/12/2020
WASHER AMANA NTW4516FW3 Arrived on site for washer cancel button not working. Tested and inspected unit and found all operations are normal. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
Near Austin, TX 78726
Paul
Job Details: 06/12/2020
REFRIGERATOR LG LSXS26326S/00 "Arrived onsite for a refrigerator not cooling properly in the FC. I found the FC at 33 degrees. I found the top op the coil iced up. I ran a forced defrost and found it working as designed. I removed the lower coil cover and found that only the top 6” of the coil was frosted and iced over not allowing air flow. I defrosted the coil and tested the unit. The frost pattern was only at the top of the coil. I tested pressures and the low side was in a 8 psi vacuum and the high side was only at 100 psi. I checked the evaporator, condenser, compressor, and all external lines with a UV light and a refrigerant sniffer. Call complete."
Near Hutto, TX 78634
Andy
Job Details: 06/12/2020
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site for range boiler not working and bottom drawer hot. Tested and inspected unit and found all operations are normal. Instructed customer on bottom being the broiler draw and on use and care and practice for best performance. No gas leaks present at time of service.
Near Austin, TX 78759
Eman J.
Job Details: 06/12/2020
DISHWASHER WHIRLPOOL MDB4949SDM1 Arrived onsite for dishwasher making loud noise. Tested system found pump and motor is faulty.
Near Spicewood, TX 78669
Brandon
Job Details: 06/12/2020
REFRIGERATOR KITCHENAID KSSC48QMS01 "Arrived on site for customer complaint of filter not coming out, I replaced filter, unit tested good.
Near Cedar Park, TX 78613
Lou
Job Details: 06/12/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=10 degrees & RC=41 degrees. I remember the ice bin and found ice in it. Just as I removed it, the ice maker was harvesting. Once it was done harvesting, the water dispensed into the tray. I advised the customer that if the temps in the freezer get above 10-12 degrees the thermistor in the ice maker will sense it and won’t harvest. No water leaks observed during service, job completed."
Near Austin, TX 78723
Eman J.
Job Details: 06/12/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived onsite for refrigerator freezing. Tested system found control UI faulty. Replaced UI. Tested system. everything works as designed.
Near Austin, TX 78748
Luis
Job Details: 06/12/2020
REFRIGERATOR LG LFXC24726S/02 "Arrived on site for no cool. Pierced low side pressure reading +60 diagnosed a defective compressor. Unit will need updated compressor,drier,access valve and jig to update software. Need AUTHO approval needs 2HRS for repairs. ; ordrng 1 2HRS and 1 ADH73150210 (DRIER) and 1 JIG and 1 TCA38151706 (COMPRESSOR) and 1 TJ90SF8404 (ACCESS VALVE)"
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 06/12/2020
DISHWASHER KITCHENAID KDTM354DSS4 "(TO) Arrived on site for dishwasher wash cycle not working. Inspected unit and work area found oil residue coming from drain pump and found no loop in drain line? Performed diagnostics mode, found error code 4 3 motor fault, 6 4 flow switch, 8 1 slow drain, monitored test cycle and found wash motor not activating, tested voltage to motor and found failed wash motor. Will need to replace sump assembly and drain pump to repair. Office to schedule appointment due to no ETA on sump assembly. ; ordrng 1 SEENOTE (OFFICE TO SCHEDULE APPOINTMENT ) and 1 W10805015 (SUMP) and 1 W10914557 (DRAIN PUMP)"
Near Spicewood, TX 78669
Brandon
Job Details: 06/12/2020
REFRIGERATOR WHIRLPOOL KFCS22EVMS6 "Arrived on site for customer complaint of unit leaking, found clog in drain line, I used steamer to remove ice build up, unit tested good.
Near Seguin, TX 78155
Richard
Job Details: 06/12/2020
RANGE JENN-AIR JDRP548HL00 Arrived onsite for the range not working properly. During testing found that the amber lights come on after preheating. Called tech line and they stated that the amber lights indicate and invalid mode was selected or the temperature is incorrect. Did some further testing and found that amber lights come ten minutes after preheating and will not go off until you turn the breaker off and back on. Determined that the control board will need to be replaced .
Near Round Rock, TX 78665
Paul
Job Details: 06/12/2020
ICE MACHINE KITCHENAID KUIC15NRXS0
Near Round Rock, TX 78665
Paul
Job Details: 06/12/2020
ICE MACHINE KITCHENAID KUIC15NRXS0 Arrived onsite for a ice machine that’s not filling with water to possibly replace the previous diagnosed parts. After getting access to the main control I found 14VDC coming out of the control to the smart valve. I traced the harness and found a moles connector not shown on the schematic before the valve and it was corroded and had a broken pin. I replaced the harness and when I tested the unit it was completely dead. I found L1 voltage coming out of the exterior drain pump going to the control. I gained access to the main control to check voltage and the customer had an appointment they had to be at.
Near Bertram, TX 78605
James
Job Details: 06/12/2020
WASHER MAYTAG MVWX655DW1 "Arrived on site and tested operation. Found no faults in memory. Tested valves in diagnostics and found to be good. Tested fill level on unit and found to be low. Ran calibration and tested again. Found fill levels low and deep,water fills less than normal. Installed new control and tested. Unit now operating as designed. Job complete"
Near Austin, TX 78749
Kevin
Job Details: 06/12/2020
DRYER WHIRLPOOL WED4985EW0 Arrived on site and inspected dryer and found it will not start dryer just hums. Holding door switch and start button down while spinning drum by hand starts dryer. A new motor will be needed to correct the issue already replaced start switch.; ordrng 1 W10801999 (wheel) and 1 WP8577230 (housing) and 1 WPW10396039 (motor-drve)
Near Austin, TX 78727
David S
Job Details: 06/12/2020
REFRIGERATOR WHIRLPOOL ET18GKXDN00 Arrived on sit for fridge not cooling. I inspected the unit and work area. I found the freezer evap full of ice. I turned the defrost timer to defrost and found the heating element not coming on. I connected the heating element to the tes terminal and found it coming on and heating. I got authorization to install a new defrost time and bi metal. I installed both new and defrosted the unit. Unit is operating as designed. No water leaks detected.
Near Austin, TX 78728
David Z
Job Details: 06/12/2020
DISHWASHER WHIRLPOOL WDT710PAYM3 "Arrived on site to continue diagnosis on dishwasher not draining. Checked drain hose and found drain hose barely moving water. Used shop vac to suck out debris in hose. Checked and hose is now flowing water properly and working as designed. Customer said hey also had a leak. Checked and found leak coming from inlet valve. Tried tightening hose and valve was still leaking. Needs new inlet valve. ; ordrng 1 WPW10327249 (water intake valve)"
Near Pflugerville, TX 78660
David S
Job Details: 06/12/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site for fridge making a knocking noise. I inspected the unit and work area. I activated the air baffle, evap fan, condenser fan and compressor, and could not create the noise. I inspected the evaporator and found a good frost pattern and no ice build up. Based off what the customer described it sounds like the he damper control going bad. I replaced the damper control. No water leaks detected. Job complete."
Near Leander, TX 78641
Lou
Job Details: 06/12/2020
MICROWAVE WHIRLPOOL WMH32519HZ3 "Arrived on site to inspect microwave noises. Upon further inspection, the customer advised that the unit is heating fine, but at the end when the unit turns off, they hear a loud cracking sound. I turned the vent fan on and could hear the damper opening and when I turned it off, it made a loud clank. I pulled the unit from the wall and found the damper bent and not closing securely. I attempted to adjust the damper and placed a piece of foam on the fan cover in between the cover and the damper to try and reduce the noise. Tested and the damper and it is still loud. I inspected the damper on the vent outside and it was good and not making any noises. .; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 W10843943 (damper) and 1 W11229580 (adapter)"
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 06/12/2020
OVEN JENN-AIR JJW2830IL00 "Arrived on site for oven having intermittent error code F6-E4. Found service pointer W11426978. Service pointer is a correction to tech sheet and states possible fan speed error. Performed diagnostics mode and verified error code, cleared error code. Activated upper cooling fan. Found fan not starting but could hear motor humming. Tested lower fan and found running. Tested upper again and fan came on. Will need to replace both cooling fans. Office to schedule appointment when ETA is available. ; ordrng 1 SEENOTE (SCHEDULE RETURN ) and 2 W11248652/QTY2 (BLOWER)s"
Near Dripping Springs, TX 78620
Robert
Job Details: 06/12/2020
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Arrived on job to replace icemaker. Previous technician ordered wrong icemaker need one for freezer section. ; saved tckt
Near Temple, TX 76504
Jonathan M
Job Details: 06/12/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 "Arrived on site for refrigerator that was not cooling in the freezer or refrigerator sections. Inspected unit and work area. Found unit frosted over the evaporator in evaporator cover. Placed unit in service diagnostics and ran tests on the evaporator fan, damper control, thermistors, defrost sensor, and heater. All tests ran as designed except for the defrost sensor. Inspected evaporator and found defrost sensor inside a plastic clip that was not surrounded by ice. Removed the sensor and tested resistance through the defrost sensor. Found the defrost sensor within range and dropping in resistance due to being taken out of the freezer section. Steamed off ice, replaced the defrost sensor clip with metal tape around the steel evaporator line, and tested unit. Unit began to cool both sections. If customer calls back, please order the defrost sensor. Call complete."
Near Austin, TX 78757
David Z
Job Details: 06/12/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived on site to install previously diagnosed parts to resolve water leak from dispenser area. Replaced dispenser and drawer. Checked vent house and found water in vent hose as well. Installed deflector coupling. Retested and all is now working as designed. No water leaks found. Call complete.
Near Lakeway, TX 78734
Brandon
Job Details: 06/12/2020
REFRIGERATOR GE zisb480dmb "Arrived on site for customer complaint of unit have icicles and not freezing properly. Found condenser needed cleaning, and if icicles keep forming, may need drip pan for evaporator."
Near New Braunfels, TX 78132
Richard
Job Details: 06/12/2020
COOKTOP KITCHENAID KCGC506JSS00 Arrived onsite for the cook top with soot damaged. During testing found that the orifices are correct and installed correctly. Found LF RF burners were damaged from the soot and the both grates. While testing found no soot coming out . Soot is gone . Called Whirlpool safety and they stated to replace the front burners and caps and both grates. Ordered parts and office to reschedule. ; ordrng 1 W11344538 (CAPS) and 2 W11344539 (BURNER HEAD)s and 2 W11380124 (GRATE)s
Near Mustang Ridge, TX 78610
Jacob
Job Details: 06/12/2020
WASHER WHIRLPOOL WTW4955HW1 "Arrived onsite to replace basket. Tested unit. Could not find noise. During drain and spin, could hear golf ball sounds during slow down. Called Techline. Suggested to change control board and motor. Control is causing the motor to make a noise during slow down. Got Sr#772805989. Ordered parts. Rescheduled with customer; ordrng 1 W10832724 (drive motor) and 1 W11256105 (cntrl-elec)"
Near Georgetown, TX 78626
Cliff
Job Details: 06/12/2020
DRYER WHIRLPOOL WED5000DW2 Arrived on site to replace heating element for dryer. Replaced element and tested unit. Found no abnormal noises and all working properly at this time.
Near Dripping Springs, TX 78620
Robert
Job Details: 06/12/2020
WASHER WHIRLPOOL MVWB855DC3 Arrived on job to replace console. After replacement test operation all functions working properly. No leaks detected at time of service.
Near Austin, TX 78735
Luis
Job Details: 06/12/2020
REFRIGERATOR KITCHENAID KRFC300ESS01 Arrived on site for no water diagnosed water tank freezing found cold air migrating around damper housing with damper closed added sealer around gaps.
Near Seguin, TX 78155
Richard
Job Details: 06/12/2020
DRYER AMANA NED4655EW1 Arrived onsite for the dryer making a noise. During testing found that the velvet on the drum has come off and the drum is out of round as well. Ordering parts and office to schedule . ; ordrng 1 W10899578 (drum)
Near Leander, TX 78641
Lou
Job Details: 06/12/2020
DRYER WHIRLPOOL WED5000DW2 "Arrived on site to inspect dryer taking too long to dry clothing. Upon further inspection, I found the unit in a tight location in the laundry room. I found that the vent tube at the back of the unit was crushed due to the unit being pushed back too far, but due to the size of the laundry room and a door be next to the dryer, the customer has no choice in placement of the unit. I opened the unit door and pressed the door switch closed and turned the unit on. I found the element illuminating at the back left corner vent area and the unit was beginning to get hot. Using my vent test kit, I tested airflow to the unit and with the vent hose connected to the unit at the back and the unit pulled out so no restriction in the tube, the unit failed. I removed the tube from the unit and retested and it passed. I checked the vent tube in the wall and found a small amount of lint up inside the tube in the wall. I advised the customer of my findings and attempted to adj
Near Lorena, TX 76655
Jonathan M
Job Details: 06/12/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site to pick up data logger. Picked up datalogger and will return to the office for readings. Office will need to contact customer after scheduling has been called, Whirlpool has given us a repair to be made, and parts have been ordered.; saved tckt"
Near Canyon Lake, TX 78133
Noah D
Job Details: 06/12/2020
WASHER WHIRLPOOL MVWB765FW4 "Arrived on site to inspect washer for balanced while spinning, upon inspection found the back feet had not been leveled, keeping it leaned while spinning. Instructed customer to have it leveled. Job complete"
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 06/12/2020
WASHER MAYTAG MHW5630HW0 "Arrived on site for leaking under washer door. Inspected unit and work area. Found traces of water possible leaking from dispenser. Performed diagnostics mode and activated inlet valve. Found water leaking from dispenser. Removed dispenser and installed new. Tested dispenser operation and observed for water leakage. Ran automatic test cycle. All tested good, no water leaks detected."
Near Georgetown, TX 78628
Cliff
Job Details: 06/12/2020
MICROWAVE JENN-AIR JMW2430DP00 Arrived on site to diagnose a microwave oven combination that is giving error codes. Found user interface giving stuck key error. It was also resetting itself and throwing the error over and over. Replaced panel and tested unit. Found all is functioning properly at this time.
Near Spicewood, TX 78669
Robert
Job Details: 06/12/2020
DISHWASHER KITCHENAID KDTE204GPS0 Arrived on job for complaints of low amount of water entering dishwasher. Found the inlet valve blocked with what looks like blue gelatin. After replacement test operation. No leaks detected at time of service.
Near Leander, TX 78641
Lou
Job Details: 06/12/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect oven not working. Upon further inspection, the customer advised that the time runs fast (time jumping) and shuts off. Upon further inspection, I found the unit not connected to WiFi. Placed unit in diagnostics and found error code F6E4. Cycled power to the unit and removed and replaced the main ACU and cycled power again then removed and replaced the console and cycled power back on. Programmed unit and tested and unit is operating as designed. Rechecked for error codes and none found. Job completed. Recommended to customer to connect unit to WiFi."
Near Austin, TX 78737
Luis
Job Details: 06/12/2020
REFRIGERATOR LG LMXS30776S/02 "Arrived on site to install parts previous tech diagnosed. Installed main control,pcb,display and case,found no water or ice dispensing,ice door receiving power,auger and valve no power ordering left side door; ordrng 1 ADD74236501 (DOOR) and 1 NEEDAUTHO, states that autho needed"
Near Canyon Lake, TX 78133
Noah D
Job Details: 06/12/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 "Arrived on site to inspect fridge for not illuminating, upon inspection found the lights out in freezer and fridge, ordering correct module.; ordrng 1 W10843353 (FREEZER )"
Near McGregor, TX 76657
Jonathan M
Job Details: 06/12/2020
DRYER GE GTD42EASJ2WW "Arrived on site for dryer that would not heat. Inspected unit and work area. Tested voltage at the outlet and could not get proper voltage. Found outlet was loose and not allowing the plug to sit properly. Removed terminal block cover and tested voltage there. Found 121.7 V going from L1 to neutral and L2 to neutral. However, when going from L1 to L2, I got an open line. I pushed in the plug further and then got proper voltage. Tested the unit and the customer stated he could feel it heating. I pushed the unit back into place and noticed the cord moving on the outlet when pushing it back. Tested the unit again and the unit wouldn’t heat again. I pushed on the cord again to try and seat it properly. Tested unit again and it began to heat. Advised the customer to have the plug fixed if the problem persisted due to a faulty plug."
Near Temple, TX 76501
Jonathan M
Job Details: 06/12/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 Arrived on site for refrigerator that still not dispensing ice. Inspected unit and work area. Customer advised that the machine was intermittently dispensing ice but that sometimes it wouldn’t even buzz. Tested unit and found no voltage being sent to the dispenser motor. Removed user interface and tested microswitch on the separator. Found it open. Ordering the ice door and office will need to contact customer ; ordrng 1 W11423781 (ICE DOOR)
Near Pflugerville, TX 78660
Eman J.
Job Details: 06/12/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM00 Arrived onsite for previous install parts. Installed heater. Tested system. Everything works as designed. Job complete.
Near Lakeway, TX 78738
Robert
Job Details: 06/12/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 Arrived on job for complaints of water flow too low. Confirmed flow low. Removed filter and flow return to normal. Recommend replacement of filter. If problem continues recommend replacement of filter housing.
Near New Braunfels, TX 78130
Richard
Job Details: 06/12/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for the dishwasher with a orange substance. During inspection found that there is still an orange substance in the dishwasher. Called Whirlpool techline and they stated that the dishwasher is not causing the issue. Stated that the customer is using something to cause the issue. Sr# 7728056227 complete
Near Leander, TX 78641
Lou
Job Details: 06/12/2020
WASHER WHIRLPOOL WTW8040DW4 "Arrived on site to inspect washer noises. Upon further inspection, the customer provided a video of the noise which sounded like a ratcheting sound during agitation. I placed the unit in diagnostics showing no error codes and continued with testing. Unit operated as designed, except during agitation, the unit sounded like a ratchet or gear slipping. I tilted the unit back and found gearcase oil on the rotor, drain pump and all four side panels. I advised the customer of my findings and am ordering the clutch, CNOTE-LSO PER CUSTOMER REQUEST, & CNOTE-AUTHORIZATION. Need authorization for the gearcase, slider, & clutch. No water leaks observed during service. Recommended to the customer, if they use the unit, to do small loads. ; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 CNOTE (AUTHORIZATION ) and 1 W10754448 (clutch)"
Near Austin, TX 78725
Eman J.
Job Details: 06/12/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM01 Arrived onsite for refrigerator freezing. Tested system found that ice maker had a crack in it. Also the ice container is broken. Replaced ice maker. Everything works as designed. Ordering ice container WPW10558423 for drop off to customer; ordrng 1 WPW10558423 (ice-contnr (DROP OFF))
Near Woodcreek, TX 78676
Jacob
Job Details: 06/12/2020
MICROWAVE FRIGIDAIRE FGMV176NTF "Arrived onsite to replace parts ordered by previous tech. Replaced parts. Tested unit. Did not resolve the issue. Upon further investigation, found that thermo fuse was not giving continuity. Ordered part. Rescheduled with customer.; ordrng 1 5304509475 (THERMOSTAT )"
Near Niederwald, TX 78640
Jacob
Job Details: 06/12/2020
RANGE WHIRLPOOL WFC150M0EB3 Arrived onsite to replace parts ordered by previous tech. Replaced part. Tested unit. Unit test good. No issues at this time. Job complete