We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS01
Near Austin, TX 78703
Luis
Job Details:
01/31/2022
"Arrived on site for loud noise. Listen to recorded customer provided,noise from recirculating pump running with no water. Ran diagnostics water filling reservoir,ran unit through a normal cycle,water filled reservoir let unit run till ice formed on plate,during ice slab release water filled reservoir. Water tube touching evaporator lines possibly water tube freezing preventing water flow to water pan after unit has made a couple slabs of ice. Adjusted refrigerant lines,adjusted tubing."
We serviced a
KITCHENAID RANGE
Model KCGC506JSS00
Near Cedar Park, TX 78613
Justin
Job Details:
01/31/2022
"Arrived on site to install previously diagnosed parts. I installed all three trim pieces. Product was in the garage, therefore no unit installation or uninstallation was needed. Unit is now as designed. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Austin, TX 78758
David Z
Job Details:
01/31/2022
Arrived on site to install dishwasher front panel due to damage. Replaced panel and missing screws.
We serviced a
KITCHENAID COOKTOP
Model KGCU483VSS00
Near Jonestown, TX 78645
David S
Job Details:
01/31/2022
"Arrived on site for intermittent sparking after being lit. I inspected the unit and work area. I found the front left burner not igniting properly, and the cooktop continuing to spark after a burner has been lit. I found the front right spark igniter cracked. I found the sparking issue only happening when the one does spark properly. I spoke to the customer about replacing the burner head. I am ordering the front left burner head.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78737
Robert
Job Details:
01/31/2022
Arrived on call to replace front panel. After replacing both husband and wife inspected panel.
We serviced a
KITCHENAID RANGE
Model KSIB900ESS1
Near Bastrop, TX 78602
Matthew
Job Details:
01/31/2022
Arrived onsite to replace previously diagnosed parts. Replaced bottom temperature sensor. Tested unit and immediately after powering on received F2E1 stuck/shorted key. Cleared code and oven sensor code resurfaced. Cleared that code and F2E1 code would not clear. Will need to order and replace the keypad and control. Will need AUTHO. Office to reschedule ; ordrng 1 W11034444 (UI panel) and 1 W11100619 (Control board)
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW2
Near Austin, TX 78736
Kevin
Job Details:
01/31/2022
"Arrived on site and inspected the washer and found Gearcase is beginning to leak oil. Gearcase would need to be replaced but is still working for now.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78723
Tyler L
Job Details:
01/31/2022
"Arrived on site for install of new heater. Installed new heater and tested. Ran unit through factory diagnostics and unit passed. No water leaks detected, job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Leander, TX 78641
David S
Job Details:
01/28/2022
Arrived on site for microwave vent light not working. I inspected the unit and work area. I found the relay for the light split open on the control. The control will need to be replaced. I am ordering the control. The office will reschedule when we have eta on the part.; ordrng 1 W11545876 (Control)
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS02
Near Leander, TX 78641
Kimo
Job Details:
01/28/2022
Arrived onsite to install previously diagnosed pat. Upon arrival I installed new water inlet valve and tested unit and found it operating as designed. No leaks at this time. Job complete.
We serviced a
KITCHENAID OVEN
Model KEBS109BSS00
Near Georgetown, TX 78633
Gerry C
Job Details:
01/28/2022
"Arrived to inspect no power. I verified power to the unit and through the transformer. Voltages to the UI were 34.5, 12.8, and both 3.3s were present. The 12VAC was present to the main board as well. The unit will require the UI control and I verified the were no actual touch control issues prior to the failure with the CX. ; ordrng 1 WPW10751146 (UI Control) and 1 1stCall (On Return Service)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Austin, TX 78744
Kevin
Job Details:
01/28/2022
"Arrived on site and inspected microwave and found it was damaged during installation, replaced outer wrap and control panel. Microwave is now complete, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Austin, TX 78754
Matthew
Job Details:
01/28/2022
"Arrived onsite for washer not filling properly. Upon arrival put unit in diagnostics and found No error codes. Ran auto test and all passed. Checked Valves and are functioning properly. Asked customer to demonstrate loading a cycle. Found customer was expecting water level to reach top of tub rim. Notified customer that the unit is not designed to fill all the way to the top, but was based off of sensors. Also found that customer was using 2-3 times the amount of detergent necessary. Explained use and care of unit. Unit is functioning as designed. Job complete"
We serviced a
MAYTAG WASHER
Model WTW8120HW0
Near Killeen, TX 76542
Al
Job Details:
01/28/2022
Arrived back on site to install previously ordered part. R& R the valve. Customer still needs to get defective faucet repaired for unit to deliver the proper amount of water in time allowed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Pflugerville, TX 78660
Joe Z
Job Details:
01/28/2022
Arrived onsite for water not dispensing. Tested unit and found Paddle has failed and needs to be replaced. ; ordrng 1 WPW10353848 (Paddle)
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Austin, TX 78744
Jacob
Job Details:
01/28/2022
Arrived onsite for unit not working and customer said they saw a white smoke in the air when pre heating the oven. Looked at the power block and saw that the black wire had burned up on the main harness. Ordered part. Rescheduled with customer. ; ordrng 1 W11458883 (Main harness)
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Austin, TX 78758
Scott
Job Details:
01/28/2022
"Arrived on site ,replaced control . Ran preheat,all checked normal. Job complete"
We serviced a
WHIRLPOOL OVEN
Model WFE975H0HZ1
Near Leander, TX 78641
David S
Job Details:
01/28/2022
"Arrived on site for oven not heating properly. I spoke to the customer and found out he is using a metal thermometer in the oven. I used my thermal kcouple, and preformed a temp test on the oven. I set it to bake at 350 and found during preheat the unit gets too 388. I let the unit cycle and found it cycling between 345 and 365 degrees maintaining a 350 average. I spoke to the customer about the unit, and the type of thermometer to use in the oven. Job complete."
We serviced a
AMANA REFRIGERATOR
Model TR25VE-P1196404WE
Near New Braunfels, TX 78130
Chase
Job Details:
01/28/2022
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Kingsbury, TX 78638
Andrey
Job Details:
01/28/2022
"Arrived on site to test unit for F8E4 error, tested unit found unit not leveled leaning on the left side, removed float pan and noticed water was in it, tested float switch and the that it would not spring back, spilt door and did not find any water Residue around vent and dispenser, will need float switch to fix issue, office to reschedule ; ordrng 1 W11545764 (Float switch)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Canyon Lake, TX 78133
Noah D
Job Details:
01/28/2022
"Arrived on site to inspect unit for not illuminating freezer and fridge areas. Upon inspection found the lights out in multiple spots, replaced the upper left module and freezer light returned, replaced lower right module and cab lights returned. Used 2 modules. Complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near San Marcos, TX 78666
Robert
Job Details:
01/28/2022
Arrived on call for complaint of turn table not working. Check voltage to motor and no 120v to motor. Will need control to complete.; ordrng 1 W11342846 (Control) and 1 W11333816 (Control)
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Pflugerville, TX 78660
Joe Z
Job Details:
01/28/2022
Arrived onsite to install previously diagnosed parts. Replaced TOD on bottom oven and bake element on top oven.tested units by preheating both ovens to 350. Both ovens heated as designed. Job complete
We serviced a
JENN-AIR REFRIGERATOR
Model JBRFR36IGX00
Near New Braunfels, TX 78132
Noah D
Job Details:
01/28/2022
"Arrived on site to inspect unit for a misplaced cover and exposed tubing, upon inspection found the cover not installed, ordering both covers for fridge and freezer. Office to reschedule ; ordrng 1 W11247668 (Grille) and 4 W11247538 (Screws)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Pflugerville, TX 78660
Joe Z
Job Details:
01/28/2022
"Arrived onsite to install previously diagnosed parts. Heater checked out good, control to heater checked out good sending 120. No need to replace harness at this time. Need to replace UI. Replaced UI. Advised customer to give unit several hours for FC to reach temp and then ice will harvest. Customer will monitor unit and call us back if issue continue. Job complete"
We serviced a
JENN-AIR DISHWASHER
Model JDTSS245GX0
Near New Braunfels, TX 78132
Noah D
Job Details:
01/28/2022
"Arrived on site to inspect unit for clicking when it is opened, upon inspection found the right side hinge did show signs of wear. Ordering friction sliders to fix issue and returning with hinges in case a larger problem presents itself. Office to reschedule ; ordrng 2 WP8268961 (Pads)s"
We serviced a
WHIRLPOOL RANGE
Model RF362LXSB0
Near Temple, TX 76502
Tyler
Job Details:
01/28/2022
"Arrived on site for range that had no functionality from burners or UI control. Upon arrival confirm complaint and after further testing I found that the terminal block at Froedtert on the back of the unit causing a lack of voltage going to the main control. I also found that wind power was steadily applied to the control that the front right infinite switch was blown causing indicator light to think the unit was on even though it wasnt. .; ordrng 1 WP3149400 (Inf. Switch) and 1 WP9761958 (Terminal bock) and 1 Cnote (Office please read att note)"
We serviced a
JENN-AIR RANGE
Model JDRP548HL00
Near New Braunfels, TX 78132
Noah D
Job Details:
01/28/2022
"Arrived on site to inspect unit for blinking orange lights and found the unit did have orange lights but was indicating a change in temp, the customer was confused on how to use preheat and all the different selections. I tested the oven 4 times, 2 times on left side and 2 on right to 375 with no issue, when customer used product incorrect selection chimes could be heard. Instructed customer on proper use. Complete"
We serviced a
WHIRLPOOL DRYER
Model WED8740DW1
Near The Hills, TX 78738
Brandon
Job Details:
01/28/2022
"Arrived on site to replace failed heating element and fuse, after replacing, unit tested good
We serviced a
MAYTAG DISHWASHER
Model MDB8989SHB0
Near New Braunfels, TX 78132
Robert
Job Details:
01/28/2022
Arrived on call for complaint of heater damaged. Found the heater had something plastic fall on it and it melted. Removed the plastic and test heater it is working properly.
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Hubbard, TX 76648
Jonathan M
Job Details:
01/28/2022
Arrived on site for refrigerator that has a defrost issue. Inspected unit and work area. Checked the heater and harness for continuity and resistance and found both to be within range and working. Checked the evaporator thermistor and found it reading 3.2 k ohms. I called whirlpool Techline and spoke to Bruce SR# 7732843612. He had me check both of those readings for the heater and thermistor through the main control and found proper resistance on both. He then advised the only other issue could be with him the main control. Replaced both evaporator thermistor and control and tested the unit. The unit began to cooling operate as designed. Advise the customer to call back if any other issues persist.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Lockhart, TX 78644
Andrey
Job Details:
01/28/2022
"Arrived on site to replace previously diagnosed control board, replaced control board, tested unit, light is now working, unit running as designed, job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Leander, TX 78641
Kimo
Job Details:
01/28/2022
Arrived onsite to install previously diagnosed parts. Upon arrival I installed new oven bottom. And new gasket. Unit is operating as designed. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Lockhart, TX 78644
Andrey
Job Details:
01/28/2022
"Arrived on site to test unit for loud grinding noise, tested unit found cam nut has fallen off, called tech line to document, tech line stated that they been having this issue on other calls, was advised to add extra lock tight, Sr#7732839467, replaced cam due to damage done to the existing, ran unit 20-30 minutes with clothes in it to determine to u it is running correctly, unit is running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE975H0HZ1
Near Jarrell, TX 76537
Gerry C
Job Details:
01/28/2022
"Arrived to inspect no heat in oven or cooktop. The unit would show power on the UI, but there was no heat. I inspected the terminal block and found L2 burnt and the terminal block damaged. The wire harness will require replacement due to the L2 leads for the cooktop and oven both being burned through. ; ordrng 1 W11176673 (Harness, Main)"
We serviced a
FRIGIDAIRE DISHWASHER
Model FFID2423RS1A
Near Austin, TX 78738
Leonardo
Job Details:
01/28/2022
Arrived on site to replace motor. Replaced motor test unit and unit test good job complete.
We serviced a
WHIRLPOOL OVEN
Model KOSE500ESS05
Near Round Rock, TX 78664
Cliff
Job Details:
01/28/2022
"Arrived on site to diagnose an oven that is not heating consistently. Found rivet on the latch not fully pressed, preventing proper operation of door switch. Repressed rivet and tested unit. Found all is functioning properly at this time."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Austin, TX 78717
David Z
Job Details:
01/28/2022
"Arrived on site to diagnose refrigerator that is not making ice, and has recently stopped dispensing ice. Checked door harness and found it severed almost completely. Unit would need a new door to resolve.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Kyle, TX 78640
Jacob
Job Details:
01/28/2022
Arrived onsite for the 3rd rack at the top having a broken wheel on the mount on the left side. Looked at the rack and saw that the wheel had broken off. Ordered part. Office to reschedule ; ordrng 1 W11231350 (Left side mount)
We serviced a
WHIRLPOOL VENTHOOD
Model JXU9136HP0
Near Leander, TX 78641
Kimo
Job Details:
01/28/2022
Arrived onsite for vent hood not turning on. Upon inspection I found good voltage at the motor but it would not come on. I replaced failed blower and tested unit and found unit operating as designed. Job complete.
We serviced a
GE WASHER
Model GFWN1100D0WW
Near Round Rock, TX 78664
Cliff
Job Details:
01/28/2022
Arrived on site to diagnose a washer that is not locking. Found door plunger broken Job is complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Georgetown, TX 78633
Lou
Job Details:
01/28/2022
"Arrived on site to install previously diagnosed and ordered part. Due to the inlet valve threads being bad and the valve leaking water, I removed and replaced the valve assembly and tested. No water leaks observed during service, job completed."
We serviced a
MAYTAG MICROWAVE
Model MVWP575GW0
Near Waco, TX 76708
Jonathan M
Job Details:
01/28/2022
Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced agitator auger and tested the unit. The unit is working as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Canyon Lake, TX 78132
Noah D
Job Details:
01/28/2022
Arrived on site to inspect unit for not allowing drawer to be pulled without breaking the stops. Upon inspection found the plastic stops cracked causing the issue. Replaced both sides and tested. Complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near New Braunfels, TX 78132
Noah D
Job Details:
01/28/2022
"Arrived on site to inspect unit for not making ice, upon inspection found the units bail arm was down causing the issue, lowered bail arm and ice maker turned on and harvested. Complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Waco, TX 76708
Jonathan M
Job Details:
01/28/2022
"Arrived on site for a refrigerator thats making a different sound now. Inspected unit and work area. Confirmed the customers complaint and disassembled the freezer area due to their video showing the noise coming from the freezer section. Found the fan making the noise and checked the evaporator fan. Found the stem of the motor wobbling from side to side and had eaten up the grommet that it sits on. Also found the door switch broken. .; ordrng 1 WP67006337 (Fan blade) and 1 W11249952 (Evaporator fan) and 1 Fangrommet and 1 W11291142 (Door switch)"
We serviced a
WHIRLPOOL RANGE
Model KCGC506JSS00
Near Andice, TX 78628
Cliff
Job Details:
01/28/2022
Arrived on site to replace previously ordered parts for cooktop. Found ignitor not positioned properly and reset it to proper position. Tested unit and found all is functioning properly at this time and no parts were needed.
We serviced a
GE RANGE
Model JB960WB4WW
Near Copperas Cove, TX 76522
Al
Job Details:
01/28/2022
"Arrived to inspect range with front element issues. Confirmed the outer element wasnt working. Removed and replaced it, reassembled and unit tested as designed. Also tested both bake and broil element and over compartment works properly. Job complete"
We serviced a
KITCHENAID OVEN
Model KEBS208SSS04
Near Austin, TX 78759
Scott
Job Details:
01/28/2022
"Arrived on site for broiler not heating . Tested and found center element failed . Replaced broiler . Preheated unit both elements on broiler heating .
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS01
Near Leander, TX 78641
Kimo
Job Details:
01/28/2022
Arrived onsite to install previously diagnosed part. Upon arrival I installed new console and tested unit and found that the unit is operating as designed.job complete
We serviced a
KITCHENAID MICROWAVE
Model KBHS179SSS05
Near Austin, TX 78750
Justin
Job Details:
01/28/2022
"Arrived on site for a built in microwave that was intermittently heating. Upon arrival the customer stated that he had ran it twice with no heat, and then on the third time it worked. I put the unit into diagnostics mode and found stored error code F6E0 for communication error.
We serviced a
KITCHENAID OVEN
Model KDRP407HSS13
Near Georgetown, TX 78633
Lou
Job Details:
01/28/2022
"Arrived on site to inspect range oven temps. Upon further inspection, the customer advised that the oven will get up to temperature when using broil and convection bake/broil but not with Bake. I pulled the unit out and tested ohms to the bake (28ohms) and broil (17ohms) elements. Both were within range. I tested voltage to the bake element while in Bake mode and its getting 240V. I inspected the bake element and it is good. I tested the oven on Bake at 340 degrees and at preheat my temp,reading was 340 degrees. Temps held in the 340 range not getting higher than 345. I found the control is discontinued. I advised my customer of the temp readings and they were good with it being close to preheat. Cooktop is operating as designed as well. No,gas leaks detected during service, job completed."
We serviced a
KITCHENAID RANGE
Model KMHS120ESS
Near Killeen, TX 76542
Al
Job Details:
01/28/2022
"Arrived back on site to install previously ordered interlock assembly. R&R, reassembled and unit passed the 2 minute water cup test. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Temple, TX 76504
Tyler
Job Details:
01/28/2022
Arrived on site for refrigerator not cooling properly. Upon arrival confirm complaint and after further inspection found that the unit had a major defrost issue in the FC. After further testing found that the thermostat and bimedal or functioning as designed and the high voltage control was sending 120 V of the heater but the thermal fuse in the Evap motor harness was broken not allowing the connection to complete. ; ordrng 1 W11334745 (Evap motor asm)
We serviced a
WHIRLPOOL OVEN
Model RF362LXSS0
Near Killeen, TX 76543
Tyler
Job Details:
01/28/2022
Arrived on site for rains not allowing oven functionality. Upon arrival confirm complaint found bake element ohming at 21.4 ohms in Royal element at 17.6 songs. After further testing found oven sensor at 1.076 kohms. Tested oven and found that ACU was intermittently sending power down to bake element and not allowing a full 240 V connection for more than 5 to 10 seconds with 30 to 40 second intervals in between each burst of power. Unit had stable polarity/supply at outlet.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Manor, TX 78653
Matthew
Job Details:
01/28/2022
"Arrived onsite for washer not washing properly. Upon arrival found unit with faulty Actuator. Per Whirlpool service pointer,the actuator must be replaced. Office to reschedule ; ordrng 1 W10913953 (Actuator)"
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Georgetown, TX 78633
Lou
Job Details:
01/28/2022
"Arrived on site to inspect washer not spinning. Upon further inspection, I found when the unit is in Normal wash mode it wont allow to change the spin speeds and the spin is off. I placed the unit in diagnostics showing error code F11. With the help,of a 2nd tech (PR) we pulled the stacked washer /dryer out on my floor protector and removed the dryer from the top of the washer and removed and replaced the main control and retested. Unit is operating as designed. Placed the units back in their spot. No water leaks observed during service, job completed."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Canyon Lake, TX 78133
Noah D
Job Details:
01/28/2022
"Arrived on site to inspect unit for not spinning normally or advancing cycles, upon inspection found the clutch and slider did not engage when it was sensing as well as a F7e4 error. ordering clutch, slider and returning with control. Office to reschedule ; ordrng 1 W10734521 (SLIDER) and 1 W10754448 (CLUTCH)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSRJ25CNST00
Near Georgetown, TX 78633
Lou
Job Details:
01/28/2022
"Arrived on site to install previously diagnosed and ordered part. Due to the receiver flipper being broken, I removed and replaced the flipper and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DRYER
Model MED6230RHW1
Near Salado, TX 76571
Tyler
Job Details:
01/28/2022
Arrived on site for dryer possibly causing black streak marks across clothing when in use. Upon arrival confirm complaint and after further testing an inspection I found that the front side tub seal was not properly glued down and causing clothes to slip between the drum and rollers getting marked up. Using a high heat adhesive I replace the front tub seal reassembled and tested dryer and found it working as designed and then inform customer to give unit at least 24 hours to finish curing the high heat adhesive. At this time unit functioning as designed call complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017AS
Near Austin, TX 78735
Leonardo
Job Details:
01/28/2022
Arrived on site to test unit for unit not heating. Turned unit on to heat water and unit making loud noise coming from magnetron. Will need new magnetron capacitor and diode
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Austin, TX 78738
Brandon
Job Details:
01/28/2022
"Arrived on site for customer complaint of missing kick plate, ordering kick plate ; ordrng 1 W10189198 (Kick plate grille) and 1 Cnote (Office to reschedule)"
We serviced a
WHIRLPOOL RANGE
Model WFG510S0AS
Near Austin, TX 78741
Jacob
Job Details:
01/28/2022
"Arrived onsite for unit staying lit properly. Tenant explained that the flames at time would get too big to one side some times. Tested the burners and all checked normal. Did try to adjust the flames but it made the low settings to big, returned the flames back to normal. Tenant did say they did a cleaning not too long long ago and there is a possibility that the burner caps were placed in the wrong place, and did explain that the caps in the wrong place can cause flames to be abnormal.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Waco, TX 76710
Jonathan M
Job Details:
01/28/2022
Arrived on site for a dryer thats not heating. Inspected unit and work area. The customer advised that they tested the unit at the customers house but they did not test it went back to the shop. Plug the unit into the wall and tested the unit on a time dry high heat cycle and found the unit Heating and operating as designed. Did advise the customer that its most likely that they have an electrical issue at their customers home. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ
Near Austin, TX 78759
David Z
Job Details:
01/28/2022
Arrived on site to install new icemaker per previous diagnosis. Found new icemaker damaged in box. Reordering icemaker. ; ordrng 1 W10882923 (Icemaker) and 2 W10882923 (Icemaker)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Austin, TX 78746
Kevin
Job Details:
01/28/2022
Arrived on site and found refrigerator is in a small office. inspected refrigerator and found water reservoir coil is frozen. Used steamer to thaw out coil and water will now dispense properly. reported to techline there is no known permanent repair for this issue. Job complete 7732842489
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Mustang Ridge, TX 78610
Jacob
Job Details:
01/28/2022
"Arrived onsite for the dispenser water leaking nonstop. Looked at the unit and saw the streaks of water from the door that the unit leaks even when not in use. Called tech line said to check the connector at the bottom of the door where the water line is and pull apart to check to see if air may be getting inside causing it to drip. Ordered parts and sealant to use in the water coupler at the bottom of the unit to help stop any air seeping in the line. Office to reschedule ; ordrng 1 WP482338 (Clear caulk) and 1 Wp2198677 (Coupler) and 1 Wp2300868 (Coupler)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Austin, TX 78731
Justin
Job Details:
01/28/2022
"Arrived on site for a refrigerator that was not cooling. I checked temps and found the FC at 72?F and the RC at 71?F. Upon further inspection I found the start device would click and the compressor would kick on, but would shut off roughly 2-4 seconds later. This would cycle and continue to happen. This indicates a faulty start device. I installed the new start device, but the issue continued. I checked amp draw and found it hitting 15 but very quickly dropping to 8. This indicates bad windings and a faulty compressor. Ordering a SS repair. A SS tech and 2 hour job will be needed. Office to reschedule. ; ordrng 1 W11459354 (Evaporator) and 1 W10507884 (Compressor) and 1 W11506635 (Access Valve) and 1 WPW10143759 (UV Drier) and 1 SSTechand2Hour (SS Tech and 2 Hour)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Pflugerville, TX 78660
Joe Z
Job Details:
01/28/2022
Arrived onsite for unit not making ice. Found fill tube blocked with ice. Removed ice with steamer. Ran unit through auto test. Harvest and fill test passed.
We serviced a
MAYTAG REFRIGERATOR
Model MFD2561HEW
Near Troy, TX 76579
Jonathan M
Job Details:
01/28/2022
Arrived on site for a refrigerator thats not making ice. Inspected unit and work area. Attempted to jump the icemaker and found that the motor would not turn. Checked voltage going to the motor and found 120 V. Replaced the icemaker and tested the unit again. Found the unit completely harvesting but not filling with water. Checked the valve and found the valve showing proper voltage. Checked the water dispenser and found the water dispenser not dispensing water. Removed the filter and added a bypass cap in the filter head. Found water immediately starting to run from the water dispenser. Jumped across my line voltage to the valve on the icemaker and found water flowing freely into the icemaker. Advised the customer that they needed a new filter for the unit prior to using the ice maker. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ2
Near Killeen, TX 76549
Tyler
Job Details:
01/28/2022
Arrived on site for range giving F9E0 error code. upon arrival confirm complaint after further inspection I found the cause of the issue was a three prong wire cord that had been miss wired to the terminal block with the neutral going to the L one side and one of the wind ends going to the neutral wire causing 120 V to flow through the chassis of the unit. Repaired unit to correct specs and reassembled and tested oven. Found unit fully functioning as designed with no failures. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM00
Near Austin, TX 78724
Matthew
Job Details:
01/28/2022
Arrived onsite for refrigerator not cooling in Rc cabinet. Upon arrival inspected unit and found clogged drain pan. Water has overfilled and blocked air vents. Cleared Clogged drain line. Tested unit and unit is functioning properly. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Kempner, TX 76539
Al
Job Details:
01/28/2022
Arrived to inspect faulty ice maker. Confirmed the ice maker motor simply stopped working. Ice maker was getting proper voltage from the control. Removed and replaced it and ice maker cycled. Job complete
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78723
Tyler L
Job Details:
01/28/2022
"Arrived on site for complaints of unit not completing cycle. Inspected geargase area and found everything looking good and in order. Put into service mode and found no error codes. Ran factory diagnostics and unit passed all tests. Filled unit with water and then ran drain and spin cycle, unit passed with no issue. Ran rinse and spin cycle, and unit passed. Put 4 towels in and tested the same way. No issues at this time. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM00
Near Leander, TX 78641
David S
Job Details:
01/28/2022
Arrived on site for ice maker not working. I inspected the unit and work area. I put the unit into diagnostics and test 56 I found error code e2 motor lost position. I ran test 57 and found the unit would not start to harvest. I tested voltage to the ice maker and found 120vac. I also tested the fill tube heater and found it working as designed. I replaced the icemaker and tested it. It is now working as designed. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HZ1
Near Jarrell, TX 76537
Gerry C
Job Details:
01/28/2022
Arrived to inspect broken cooktop. There was a crack coming from the left front corner and appeared to be caused by debris under the glass during manufacturing. I removed and replaced the cooktop and tested. Operational test good.
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW3
Near Austin, TX 78723
Tyler L
Job Details:
01/28/2022
"Arrived on site for complaints of no power. Found unit with no power, nothing responding. Found unit stacked with dryer. Was able to get on the side to check voltage at the wall, and found it good. Unable to access for further testing. Will need a second technician to help remove dryer, so we can further diagnose. Office to reschedule.; O-emld tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model Kscs25inss00
Near Austin, TX 78745
Kevin
Job Details:
01/28/2022
Arrived on site and inspected refrigerator and found ice dispenser motor has failed. After replacing it took a short video of ice dispenser working properly. Also found freezer door control panel sticks out on the right hand corner. Took a picture. Remove control panel and found this is due to warping on the freezer door/black plastic alcove. This is not causing any malfunction on the refrigerator and is a cosmetic issue.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Killeen, TX 76543
Tyler
Job Details:
01/28/2022
"Arrived on site for washer making loud screech during initial start up, agitate, and spin settings. Upon arrival confirmed following errors code in diagnostics F7E7, F0E5, F0E7. Found shifter failing to gauge accurate tub speed as well as belt not tight enough around cam. Replaced cam, belt, and shifter. Reassembled and tested unit. Found loud clunking/screeching noises completely gone."
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS00
Near West Lake Hills, TX 78746
Luis
Job Details:
01/28/2022
"Arrived on site for no ice. Ran diagnostics found water to filling water pan correctly adjusted water line tested water fill good,pumps passed,evaporator plate iceing over correctly."
We serviced a
KITCHENAID DISHWASHER
Model KDTE104DSS0
Near Austin, TX 78738
Leonardo
Job Details:
01/28/2022
Arrived on site to test unit for unit leaking. Found unit leaking from main water line. Test unit and unit test good job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GTS0
Near The Hills, TX 78738
Leonardo
Job Details:
01/28/2022
Arrived on site to test unit for dispenser door broke. Replaced dispenser test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Del Valle, TX 78617
Tyler L
Job Details:
01/28/2022
"Arrived on site for complaints of no ice production and door swinging open too fast. Found door will need new cam. Entered service mode and ran harvest and water fill for icemaker. Icemaker not responding. Installed new icemaker and tested. Tested good, but never filled with water. Installed new valve. Icemaker working correctly now. Advised customer to wait 12-24 hours for a usable amount of ice. Will need RC door cam to complete repair, office to reschedule.; ordrng 1 W11397972 (Door cam) and 1 WP2182181 (Thimble)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS00
Near Cedar Park, TX 78613
David S
Job Details:
01/28/2022
"Arrived on site to install previous diagnose parts. I replaced the rc evaporator cover, hv control, and the freezer harness. The rc evaporator was still iced over.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS1
Near Lockhart, TX 78644
Andrey
Job Details:
01/28/2022
"Arrived on site to test unit for damage, tested unit found fading and scratches on panel, replaced panel customer happy with results, job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Andice, TX 78628
David S
Job Details:
01/28/2022
Arrived on site for gas leaking from the range. I inspected the unit and work area. The customer stated when the unit is not in use they can smell gas. I gained access to the regulator and used a bubble solution on the regulator lines. I found the line going to the cooktop from the regulator loose and bubbling. I tightened the line down properly. I reapplied the bubble solution and found no more leaks. I called safety and advised them of my findings. I received sr# 7732810379. Job complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS00
Near Austin, TX 78701
Luis
Job Details:
01/28/2022
Arrived on site for filter issues. Filter hard to install adjusted housing tested filter operation working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS02
Near Austin, TX 78704
Luis
Job Details:
01/28/2022
"Arrived on site for water leaking and no cool. Removed cover found traces of water from inlet on valve,compressor and fans running no frost pattern on both evaporator diagnosed a leak in the system. Ordering a valve,compressor,evaporator,harness,drip pan,control,3 way valve and drier. Job will need 2hrs; ordrng 1 WPW10341329 (Valve) and 1 W11492867 (Evaporator) and 1 W11457241 (Drip pan) and 1 WPW10277799 (Harness) and 1 W10276644 (Compressor) and 1 W11580434 (3 way valve) and 1 W11506635 (Service valve) and 1 Wpw10143759 (Drier uv), states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS6NVEXSL00
Near Austin, TX 78750
Justin
Job Details:
01/28/2022
"Arrived on site for a refrigerator not dispensing water nor making ice. Upon arrival I tested the unit and found no water. I removed the water filter and the water flow began to flow as designed. The customer had a second filter on hand, and I installed it. I found the water flow still worked as designed. This indicates a faulty filter. I informed the customer of my findings
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QMS00
Near Austin, TX 78746
Luis
Job Details:
01/28/2022
"Arrived on site for water leaking. Unit cooling correctly found ice in freezer lower section. Diagnosed a frozen drain,removed ice build up,cleared drain checked water flow through drain good.
We serviced a
KITCHENAID DISHWASHER
Model KDTM804ESS1
Near Austin, TX 78746
Kevin
Job Details:
01/28/2022
"Arrived on site and customer experienced water on the floor directly in front of the dishwasher, customer then reached up in between outer door panel and inner door panel and found that the insulation was wet. Removed front door panel on arrival and ran it on a normal cycle and I observed it for 25 minutes and did not see any leaking. There is no water trails visible on the interior door. Requested that customer continue to monitor dishwasher for any further information to Aiden diagnosis but could not duplicate customers experience
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Austin, TX 78750
Justin
Job Details:
01/28/2022
"Arrived on site for a washing machine that does not spin nor drain. Upon arrival the customer stated that the unit will intermittently not spin and drain. I gained access to the bottom of the unit and found significant gearcase oil. This indicates a bad gearcase. I put the unit into diagnostics mode and found stored error codes F0E5 for off balance load and F2E1 for stuck key. I then ran the unit through a diagnostics cycle and could hear abnormal gearcase noise. After, I tested the suspension and found it bad as well. Due to this I am ordering the gearcase, splutch assembly, and suspension to install. Office to reschedule. ; ordrng 1 W11393685 (Gearcase) and 1 W10734521 (Slider) and 1 W11130359 (Suspension)"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Lockhart, TX 78644
Andrey
Job Details:
01/28/2022
"Arrived on site to test unit for not running, tested unit found hot water shut, opened water ran calibration and diagnostics cycle, unit is running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KBS0
Near Pflugerville, TX 78660
Matthew
Job Details:
01/28/2022
Arrived onsite to replace heating element under Special Project code S17304 heating element replacement. Replaced element and tested. Notified Customer to also use rinse agent for better drying as well as running a clean cycle with vinegar to remove deposits. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near Austin, TX 78745
Jacob
Job Details:
01/28/2022
Arrived onsite to replace both thermistor and control. Replaced both parts. Re programmed new control. No issues at this time. Unit will need time to get to the desired temperatures. No issues at this time. Job complete
We serviced a
JENN-AIR RANGE
Model JDRP548HL01
Near Cedar Park, TX 78613
David Z
Job Details:
01/28/2022
"Arrived on site to install regulator diagnosed by previous tech and tech Line. Installed new regulator and set for LP. Tested unit when gas was restored and confirmed there are no further leaks present. Advised customer that regulators will self vent small amounts of gas when pressure changes, and is more noticeable with LP due to the scent additive in propane. Unit is now working as designed. Call complete."
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Austin, TX 78719
Kevin
Job Details:
01/28/2022
"Arrived on site and found customer does not have hot water available to washer. They are using tap cold function only. Also there is no siphon break on the stand pipe because the standpipe is not a minimum 2 inches wide required by installation in use and care. Washer is also on a surge protector does not have a dedicated outlet or a dedicated circuit due to the age of the home. Reported all issues to techline, at minimum stand pipe will need to be corrected to at least a 2 inch width to provide a siphon break, job complete7732836644"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS00
Near Austin, TX 78759
David Z
Job Details:
01/28/2022
"Arrived on site to diagnose refrigerator that was not dispensing ice after most recent repairs. Ran dispenser and could hear the bucket popping. Looks like coupling isn't able to stay locked between bucket and auger. Ordering new ice bucket and coupler. ; ordrng 1 WP2220458 (Door Coupling) and 1 W11109888 (Ice Bucket)"
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW0
Near Leander, TX 78641
David S
Job Details:
01/28/2022
"Arrived on site for dryer not turning off. I inspected the unit and work area. I spoke to the customer and found out the dial no longer moves once they have it set and running. I gained access to the time and found it is receiving power, but when the unit is turned on it is not rotating. I installed a new timer, and tested the unit. It is now working as designed and is rotating. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF550CDHZ03
Near Lockhart, TX 78644
Andrey
Job Details:
01/28/2022
"Arrived on site to replace previously diagnosed FC door, replaced door transferred over handle and gasket, put light in FC no air leaks detected unit is running as designed, job complete"