"Arrived to inspect gas odor. I found the air shutter on the venturi was incorrectly set and the fuel/air ratio was too lean, creating an incomplete burn and the consequential gas odor. I adjusted the air shutter to get a complete burn and ignition at the flame tube, instead of the prior flame kernel several mm from the tube, and tested. The raw gas odor issue was corrected and during testing, I found the vent hood above the unit was not vented to the outside and advised the CX to utilize nearby utility and powder room, powered-venting, to draw out expectant exhaust fumes from normal operation of the unit. Operational test good, no gas leaks detected during service. I contacted Whirlpool safety and advised of my findings, file# 7734109648. Concession generated due to installation issue- W13M0P0WL1."

"Arrived to instal previously diagnosed and ordered part. I re-formed the right RC door gasket via steady heat and after it was acceptably corrected from shipping, I removed the failed existing gasket and installed the replacement. I ensured proper fitment and tested. The unit was cooling as designed and the prior repair has held. No leaks observed during service.

"Arrived to inspect FC door issue. I found the door would not fully close and the lower gasket retention channel was warped, allowing excessive gasket movement and air leakage. The right RC door gasket was badly torn and requires replacement and the door will need shimming and bonding of the gasket channel. Tech GC please, no leaks observed during service.

Arrived on site for a dishwasher that has a special project to replace the heater. Inspected unit and work area. Did confirm the customers model number and serial numbers fell within the service pointer range. Went to replace the heater and found water damage behind the unit due to a leak at the heater. See photos. Replaced the heater assembly and tested the unit and diagnostics. The unit began to work and operate as designed. Call complete.

Arrived on site for a dryer that is not starting cycles. Inspected unit and work area. Found the dryer would turn on and appear to start but the motor would not turn. Disassembled the unit and check the fuse. Found the fuse open. Did advise the customer that the thermal fuse blowing is usually indicative of a ventilation issue. The customer did explain that it does take a little longer to dry clothes than it used to. The customer has not had their events clean since they moved into their home seven years ago. Did advise them to contact a vent cleaning company to clean out their ducks. The unit is now working as designed. Call complete.

Arrived on site for a refrigerator that has a dented door. Inspected unit and work area. Confirmed customers freezer door was dented and replace the door and nameplate and tested the unit. The unit began to work and operate as designed. Call complete.

"Arrived on site for a refrigerator that is freezing items in the refrigerator section. Inspected unit and work area. The customer advised that the unit is freezing items that are against the back wall and items in front of it and theres refrigerator and its freezing items in the door. Is it advised to the customer that any items that are pushed up against the back wall prohibiting airflow can cause this issue due to freezer air being stuck and not able to flow freely. Whats the temperature of the refrigerator and freezer and found the refrigerator at 36?F and the freezer at -2?F. Ran testing on the damper door but could not verify whether the damper actually closed. Checked resistance on the damper and found it within range. Checked the thermistor and found the unit registering proper temperature is in the refrigerator and freezer sections. I did advise the customer that at this point, I could not verify any failures within their unit unless if it was control related. I could not verify though that that was the problem as the most likely issue was with their airflow and packing their refrigerator too much. Went over proper loading procedures and am having the customer see if the issue continues before repair.

"Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. I confirmed the customer complaint and found the icemaker stuck halfway through an iced harvest cycle. Found no water at the bottom of the icemaker but the motor would not turn. Checked voltage to the icemaker and found proper voltage. Replaced icemaker and icemaker harness due to change in icemaker. Reassemble the unit and they found the unit finish out the harvest cycle and fill with water. Advise the customer to keep an eye on the unit and to call back if any other issues persist.

"Arrived onsite for a range that is not heating up to temperature. Inspected unit and work area. Ran the unit through diagnostic testing and found the bake element not heat. Removed the top cover and found the element bubbled and broken. Replaced bake element and tested the unit in a 375?F bake cycle. The unit is not working as designed.

Arrived on site for a washing machine that is not draining. Inspected unit and work area. Did confirm the customers complaint and tested the unit. Checked underneath the washer and found the wires that separated from the connectors. Reattached the connectors and was able to drain the unit manually. Went to test the unit in a cycle and found the unit attempting to drain during the entire portion of the cycle as it was filling. Power cycled the unit and had the same issue. Went to replace control but found the control set with me was not the right part. Ordered correct control and the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11513246 (Control)

"Arrived on site to install previously diagnosed part. Inspected unit and work area. Check resistance through my drain pump and found 20.0 kg ohms. Replaced the control and ran the unit through diagnostic cycle. The unit ran as designed. Had the customer run a load and call me back after the load had finished and the unit faulted after 20 minutes. I called whirlpool tech line and spoke to Austin SR# 7734178187. He advised to come back with the pressure hose but advised the issue would have to be either with the drain pipe back flowing, the pressure dome being clogged with debris, or a control issue. He advised to order the pressure hose and control just in case. Ordering parts and the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11419171 (Control) and 1 W11165546 (Valve) and 1 WP353244 (Pressure hose) and 1 W11396717 (Drain pump)"

Arrived onsite for Ice maker stopped working.Water still works. Upon arrival ran diagnostics and got E2 motor lost position on icemaker. Also tried icemaker water fill test and unit will not respond. Need to replace icemaker. Replaced icemaker. Test unit. Unit now passed test. Also icemaker filled with during ice fill test. Job complete

Arrived onsite to install previously diagnosed parts. Replaced control. Test unit on diagnostics and quick cycle. Unit now operates as designed. No leaks present at this time. Job complete

"Arrived onsite for SAME ISSUE- EVAPORATOR FROSTING OVER. FRZR AND FRIDGE TEMPS TOO HIGH. FROST IN FRIDGE . Upon arrival inspected unit. Got good frost pattern on evaporator. RC temp 33, FC temp 4. No frost build up. Replaced UI AND Control. Unit is operating as designed"

Unit is now in apartment 7102. Upon arrival found unit on counter top. Unit has damage all around the front bottom corner. Unit has been obviously dropped . The front inside panel is bent and interlocks cannot engage. Contacted Techline. Sent tech pictures via text. Tech Will need proof of purchase from builder. Tech gave SR#7734175177 . Tech is transferring this call to trade care partner team. Team member wants builder to Call customer service 18009522537. Job complete

Arrived onsite for Dryer clicking when turning.upon arrival test unit and sound is coming from basket. Disassembled the unit and found belt is shredded and portions of bet are tapping the cabinet. Need to replace the belt.replaced belt and test unit. Unit is operating as designed. Job complete

"Arrived onsite for Washer fills with water and isn't able to complete the spin cycle, resulting in wet clothes . Upon arrival ran diagnostics and got F0-E5 off balance, F9-E2 water ring detected, pump drive system problem, F7-E8 motor, stator over temperature , F8-E3 over flow or flood condition, F2-E1 UI stuck button. Ran diagnostics test and all test passed. Ran a mixed, quick cycle with high speed spin and unit operated correctly. After series of questions with tenant. I explained garment loading and how to prevent off balance loads. Please reach out to collect service fee. I cannot get ahold of landlord"

Arrived onsite for Oven door came off. Upon arrival inspected unit and found vent damaged. And off of unit.Need to replace vent. The 2 mounting screws are on the unit . Ordering vent. Office to reschedule ; ordrng 1 W11598202 (Vent)

"Arrived on site for a four door refrigerator with the left side freezer frosting over. On arrival the customer stated that it only happened once and once they cleaned it up it never occurred again. I checked temps and found all compartments good. Upon further inspection I found all gaskets in good shape. I informed the customer of my findings and that it may have been caused from the door being left open. I walked them through how on this unit the doors will stop and stay open at a 45? angle, and that you have to make sure you push it all the way closed. If not, the hot air mixing with the cold can cause the frost formation. I found the unit working as designed. Call complete."

Arrived on site for a range throwing an F1E1 error code. On arrival the customer stated that when she preheats to 400?F the unit will throw an error code and cut off. I put the unit into diagnostics mode and found stored error codes F6E1 for over temp. I ohmd out the temp sensor at the sensor and at the control to find it good. I found the harness and connector in good shape. Per the tech sheet the control needs to be replaced. I replaced the control and then preheat the unit to 400?F. The unit is now working as designed. Call complete.

Arrived on site for a range over heating and a spot on the console getting to hot to the touch. On arrival the customer stated the home inspector checked temps after preheating and found them to high compared to he set temp. They also found the right side of the console getting very hot when using the oven. I showed and informed the customer on the vent under that side of the console and how that is were heat/steam escapes. I found the vent working as designed. I preheat the oven to 350?F and let the temps fluctuate. I took the average and found the unit heating as designed. I walked the customer through properly checking temps and theory of operation on how the heat fluctuates. Call complete.

Arrived on site to install the heater per the special pointer. I installed the heater and then test the unit. The unit is working as designed and no leaks were present at the time of service. Call complete.

Arrived on site for a range with the front right burner not working. I test the unit and found the front right burner sparking but not igniting. I went to remove the burner head and found it very loose. I tightened it down and then tested it again. I found it now igniting every time. Call complete.

Arrived on site for a dishwasher with no power. I checked voltage at the terminal block and found it good. I then gained access to he control and ohmd out the bimetal to find it open. In order to repair the unit it will need a new bimetal. I installed the bimetal and the unit began working as designed. No leaks observed at the time of service

"Arrived on site for a microwave with the bottom light not turning off. On arrival the customer had removed the light already. I checked voltage going to the light and found a constant 120VAC regardless if the light was on or off. This indicates a faulty control. I replaced the control and housing and found the voltage doing the same thing. Due to this I am ordering another control, harness, and switch to replace. Office to reschedule. ; ordrng 1 W11551761 (Lower Interlock) and 1 W11350914 (Harness)"

"Arrived on site for a refrigerator that was not cooling properly, the ice maker not functioning, and the drip tray cracked. I checked temps and found the RC at 48?F and the FC at 0?F. Upon further inspection I found the entire left side of the RC door gasket not sealing. I used my heat gun and created a proper seal. I advised the customer on not opening the unit for a minimum of 4 hours to let it harden properly. I jumped the IM and found it not working. I unplugged the unit and let it sit for several minutes. I then tested the IM again and found it working. I am ordering the drip tray to install. Office to reschedule. ; ordrng 1 W11559685 (Drip Tray)"

"Arrived on site for a refrigerator not cooling properly. Upon arrival the customer stated that they turned the unit off for several days per the last technicians instructions. Then once they turned it back on the unit cooled well at around 38?F for a day, and then shot up to 48?F. They were tracking this with a digital thermostat inside of the RC. I checked temps and found the RC at 43?F with nothing inside of it. The digital thermostat read 48.5?F, and I informed the customer on how those digital thermostats are not always accurate. Upon further inspection I found no frost build up on either evap and both had good frost patterns. I ohmd out the thermistors and found them within range. Due to the temp being a little high and the service pointer W11450890, I am going to install the control kit to improve performance and for a quality improvement. However, I found the one on hand damaged. I am ordering another kit to install. Office to reschedule. ; ordrng 1 W11533213 (Control Kit)"

"Arrived on site and inspected dryer and found it is heating normally and customer has had been to the exterior cleared. According to use and care raising temperature raises estimate a time because the software assumes you will be drying heavier items. Started fryer on second to highest temperature an estimated 87 minutes. After running for a few minutes time dropped to 20 minutes showing that moisture sensors are still operating properly. No further repair is needed at this time, job complete"

"Arrived on site and replaced belt found broken on previous visit. Took a short video of dryer operating normally, job complete"

"Arrived on site and sound fill tube nozzle is frozen but only on the end. And it has damaged icemaker tray. Sent pictures into KB/service management. when I icemaker fill valve is activated on test 45 water comes out fast enough to splash over fill tube edge. Took video, used 3/32 screwdriver like a pipe cleaner and ran test 45 again using a cup to catch water. A white flaky debris came out with water. Ran test 45 again and icemaker filled normally and water flow was no longer splashy, Job complete"

"Arrived on site and inspected washer and found all functions are operating normally explain to homeowner how this unit differs from previous models. Also discussed correct loading procedure and detergent usage, job complete"

"Arrived on site and replaced both glass pieces diagnosed on previous visit, job complete"

"Arrived on site and inspected washer and found no incoming cold water, inspected waterline and found calcium deposit has clogged call water valve. Took picture. Cleaned cold water valve screen but this did not correct issue. A new valve would be needed and this is likely not covered by warranty due to damage being caused by water supply. Customer will need to correct incoming cold water before issue can be addressed, job complete"

"Arrived on site and inspected range and found control board is showing F180, access control board and found failed

"Arrived on site and found freezer temperature is 40 degrees, found no frost pattern on evaporator. Also found center mullion is not plumb with lower cabinet. Took pictures, spoke with techline and they want us to proceed with sealed system repair. SW will order parts. 7734174720; O-emld tckt"

"Arrived on site and inspected refrigerator and found no frost pattern, inspected compressor and found it is getting power and hot to the touch but refrigerator is not cooling. The seal system repair will be needed JC is going to order parts; saved tckt"

Arrived onsite for dishwasher not draining. Upon inspection I found that the draining hose had a slight kink in it and some particulates clogging it. I corrected this and tested unit and found unit operating as designed no leaks.

Arrived onsite for rang oven to heating properly. Upon inspection I found that the temp sensor was reading oor. I replaced sensor and tested unit and found unit operating as designed. Job complete.

Arrived onsite for refrigerator not cooling properly. Upon inspection I found that the temps in the rc was 35* and 4* in fc. Found the fc and rc packed with food I advised customer to make sure that she leaves space around the vents for air to flow. After this the cx informed me that the refrigerator was a new unit which also explains the cooling issue because she had to wait 24 hours for it to get to its coldest temperatures. Unit operating as designed job complete.

Arrived onsite for refrigerator that is tripping breaker when plugged in. Upon inspection I found that the p3 is plugged in it immediately trips the breaker. I am ordering the control. Office to reschedule.; ordrng 1 W11399844 (CNTRL-ELEC)

"Arrived onsite for washer that is making a clacking noise. Upon arrival I checked the pulley, shifter, cam and gearcase and found them good except for the gearcase that look like it is beginning to leak. I am ordering 1x gearcase. And returning with the latch just in case. Office to reschedule.; ordrng 1 W11449840 (GEARCASE)"

Arrived onsite for dryer that would not complete a cycle. Upon inspection I couldnt reproduce the issue. I ran unit several times for 15mins each And found unit operating as designed. I would like to return with the moisture sensor Assembly. Office to reschedule.; ordrng 1 W10906551 (Moisture sensor)

Arrived onsite for refrigerator that is tripping breaker when plugged in. Upon inspection I found that the p3 is plugged in it immediately trips the breaker. I am ordering the control. Office to reschedule.; ordrng 1 W11399844 (CNTRL-ELEC)

Arrived onsite for refrigerator that is not cooling upon inspection I found that the compressor was running but pulling 00.05 amps and the same on startup. No frost pattern ant evap . I am ordering 1x seals system 2hrs. Ordering nitrogen to test for leaks before sealed system repair is performed. Office to reschedule.; ordrng 1 Accessvalve (Access valve) and 1 Nitrogen (Nitrogen) and 1 Uvdrier (Uv drier) and 1 W11209866 (Compressor) and 1 loc-ringkit (Loc-ring kit) and 1 Sealssystem2hrs. (Seals system 2hrs.)

"Arrived onsite for washer with leak coming from the bottom of the unit. I found evidence of a leak at the drain hose; ordrng 1 5215ER2002G (HOSE ASSEMBLY,DRAIN)"

Arrived on site to test unit for right front burner not igniting correctly. Found unit igniting just taking a little longer. Also found unit missing regulator needs adapter advised customer to get installation back out to install regulator

Arrived on site to test unit for unit not washing. Test unit and found bad sump and motor.

Arrived on site to test unit for unit leaking. Found unit leaning left and for not closing all the way due to mounting screws. Secured screw correctly and leveled unit test unit and unit test good job complete.

Arrived on site to test unit for unit only getting to 288. Found unit on Celsius. Set oven to F test unit and unit getting to 350? job complete.

Arrived on site to replace heating element due to special project. Replaced heating element test unit and unit test good job complete no leaks present at this time.

Arrived on site to replace main harness. Replaced harness. Test unit and unit started and washing and drying. Unit working as designed at this time job complete.

Arrived on site for refrigerator not allowing water to dispense properly. Upon arrival confirm complaint. After further testing I found at the manifold was not ceiling to the new filter customer installed. I then replaced manifold and found unit could dispense as designed with no leaks. Also recommended to customer that they get a plumber to repair cutoff valve on wall behind fridge. Call complete

Arrived on site to install previously diagnosed center in control. Upon arrival installed boat parts reassembled and tested oven and found a good preheat as well as continued healing process after preheat and also found all of the function to the store to control unit now functioning as designed. Cant complete

Arrived onsite for an ice machine to replace previous diagnosed parts. I found the reservoir timing out at a 4 minute fill and not getting full. I replaced the fill valve and tested the unit. The unit filled in 45 seconds and was almost at the top of the reservoir. There were no water leaks present at the time of service. Call complete.

Arrived for heater service pointer. Found dishwasher was not mounted properly. Removed dishwasher and replaced heater. Confirmed operation. No leaks. Advised customer that there was a install issue and new brackets were needed. Customer will order and reinstall. Call completed.

"Arrived on site to diagnose a refrigerator that is not cooling properly. Found defrost failure in rc caused by miscommunication between sensors and controls. Ui, main control, and would need to be replaced to complete repairs.

"Arrived on site for cooktop, inspected unit and work area. Tested unit and found igniter not working properly. The igniter was pushed down not making a good contact with the burner cap. I adjusted the igniter and unit is now operating as designed. No leaks where observed during service. Job completed."

"Arrived on site to inspect ice machine not making ice. Upon further inspection, I found no power to the unit. When I pressed the ON button, the unit began to make a loud moaning noise and then the light came on and it began to pump water into the reservoir. When the reservoir drained, the loud moaning noise came on again and I found the noise coming from the external drain pump. No water leaks observed during service, job completed."

"Arrived on site for washing machine not draining and making a loud noise. I inspected the unit and work area. I found fault codes F9e1 drain pump system problem f8e6 water hazard, in diagnostics. I ran a diagnostics cycle and found the unit working as designed. The drain pump was making a loud buzzing noise, I gained access to the drain pump and found a metal clip inside. I removed the clip and retested the unit. It is now working as designed.

Arrived on site for dryer not having power. I inspected the unit and work area. I found the unit not powering on. I pulled the dryer out and it turned on. I gained access to the outlet and found it loose. I wiggled the plug in the outlet and found thebpower cutting in and out. I tested resistance through the power cable and found it good and no loosing resistance as I move it around. I held the plug into the outlet with my hand and ran the dryer. It is working as designed. I recommend the customer have an electrician come out and inspect or replace the dryer outlet. Job complete.

"Arrived on site for UI not having any power. I inspected the unit and work area. When I opened the freezer door I found the lights not coming on, but they do when the rc door is opened. I gained access to the UI and found no voltage to it. I pulled the door switch and found the line in spade connector broken. I replaced the spade connector and powered the unit back on. It is now working as designed.

Arrived on site to replace the heating element. I inspected the unit and work area. I followed service pointer W11540964 and verified the model and serial number fall in range. I replaced the heating element and ran a diagnostic cycle. I found it working as designed. Job complete

Arrived onsite for a refrigerator with an icemaker stopping. Ms stated the icemaker is working correctly and makes ice but the issue is it doesnt dispense ice correctly and it gets stuck in the ice chute. I found the separator door leaking warm air and causing the ice chute to frost up. I replaced the separator and tested the dispenser. All is working as designed. I went over using crushed ice with the customer. Call complete.

Arrived onsite for a refrigerator with a fan not working and a light thats out. I found the temps good in the FC and the RC. The ice bucket was full of ice. All fans were working as designed. I went over with the customer on cleaning the condenser. I found one of the LEDs out on the RC LED circuit board causing the rest to be dim. The customer chose not to replace the control board and would live with it being dim at this time.

"Arrived on site and replaced heating element per service pointer, insured dishwasher is running properly and not leaking by observing a diagnostic cycle. Job complete"

"Arrived onsite for a ice machine that still would not make ice after the SS was replaced. Upon further diagnosis I found the inlet side of the drier restricted. I replaced the drier, vacuumed the system, and charged it with 5.75 ozs of R134A. I tested the unit and found it working as designed. Call complete."

Right on site and replaced all parts diagnosed on previous visit following service pointer. Recommended customer allow 12 to 24 hours for refrigerator to completely cool. If issue continues there is no known replacement of parts or adjustments that can be made to correct issue. Job complete

Arrived on site to install the heater per the special pointer. I installed the heater and then test the unit. I found the unit running as designed with no leaks present at the time of service. Call complete.

Arrived on site for a refrigerator with the lights out. Upon further inspection I found several LED modules bad. Per the special pointer W11606409 I replaced all modules. The unit is now working as designed. Call complete.

Arrived onsite for a cooktop to replace previous diagnosed parts. Ms stated the back left element had stopped working after we left the last visit. I found L2 had come off the LR element. I tightened the connection and reconnected L2 to the switch. I replaced the defective infinite switch for the RR burner. I tested all burners and they are all working as designed. Call complete.

Arrived to instal previously ordered part. I installed the replacement front glass assy and tested. The unit operated as designed and the door closing issue was resolved.

"Arrived to instal previously diagnosed and ordered parts. I recovered refrigerant fro the system and then removed the compressor and drier. I installed the replacement compressor, service port and dye drier and vacuumed the system. After reaching 400 micron, I allowed it to sit for 15 minutes and there was no vacuum loss. I charged with mfg prescribed 5.5 oz and tested. The unit cooled as designed and the compressor was noticeably quieter. No leaks observed during service. From prior service: reduced the labor by the amount of the prior service fro a few days ago. No leaks observed during service.

Arrived on site for a dishwasher that has a special project on a heater replacement. Inspected unit and work area. Did confirm that the model and serial numbers were within the ranges of the third service pointer. Replace the heater and tested the unit. The unit began to work and operate as designed. Call complete.

"Arrived on site. Ran diagnostics reset unit,unit working as designed"

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the hub and wash plate and tested the unit. The unit began to work and operate as designed.

Arrived on site for lats not locking door properly one store is closed. Upon arrival confirm complaint and found an F5 E1 as well as an F5 E3 error. After further inspection I found that the AC was not sending the correct DC voltage to latch and also found latch internally broken not triggering its internal switch. Replaced both parts reassembled and tested the unit and found washer can cycle and lock door as designed. Call complete

Arrived on site for cooktop with flames to high. Upon arrival confirmed complaint. Upon further inspection I found all orfices that had been previously converted were incorrect. Replaced all orfices and checked the regulator. Found unit now fully converted as designed and fully functioning within manufacturing specs. Customer visually inspected approved flame height. Found no gas leaks. Call complete

Arrived on site for refrigerator not cooling. Upon arrival confirmed issue. Found defrost problem in fc.

"Arrived onsite for washer LOC message. Customer has to power cycle to get it to work. Put unit in diagnostics and found stored error code F8E1 valve failure , F0E1 clean cycle , f0e5 off balance load , f5e3 unlock failure , f4e1 wash heater relay error. Cleared code and tested. Auto test passed without error. Ran normal load and passed without error. Could not duplicate any issues. Seems as if the console my be intermittently locking out or accidentally being locked. Customer will monitor."

Arrived onsite to replace previously diagnosed parts. Replaced failed inlet valve. cos and found control was not sending voltage properly to other components. Replaced control and tested. All other components are functioning properly. No leaks present at this time. Job complete

"Arrived onsite for ice machine not making ice. Upon arrival powered unit and tested. Found no water entering unit, only a small trickle. Unit needs valve replacement. Replaced valve and tested. Unit is now functioning properly. Job complete"

Arrived onsite for refrigerator not cooling and previous company diagnosing a sealed system issue. Upon arrival found customer had moved the unit out of the kitchen. On arrival customer stated after plugging the unit back in (30 min- 1hr out) it has been cooling. Items in freezer were frozen and fridge was cool. Notified customer that had this been a sealed system issue it would not have corrected itself. No excess frost accumulation on panels. Notified customer that this is looking like and electronic issues and power cycling the unit may have restored the issue. Customer will monitor. Job complete

"Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. The customer advised that the unit will go through the wash and rinse cycle but will not complete before cycle. Inspected unit and work area. Ran the unit through diagnostics and found an F0 E4 (spin limited by water temperature) error code. Grand the units are a test in the unit ran as designed. I asked the customer about their water temperature as the cold water that was coming into the unit was abnormally hot. They did advise that since this heat wave thats come through over the last month and a half, their water temperature has been abnormally high when taking showers or running water. I did advise them that this is most likely the issue thats being caused the washer with the unit not finishing out the spin cycle. I ran the unit through various manual testing with all components showing they were working. Advise the customer that this will be a seasonal issue as their waterlines are most likely dug really shallow into the ground out here in the country and this will only be a seasonal issue. Whenever user care guide in the unit is working as designed. Call complete."

Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. Round the unit through diagnostics and did not find any stored error codes. Ran the unit through an auto test in the unit ran as designed. Customer stated that not every load doesnt finish but they have had loads of all different sizes not complete cycles. I didnt find the unit unlevel but tested the suspension and re-tested the unit through an auto test again. The unit ran as designed. Advise the customer against improper loading and advise customer to call back if any other issues persist. Call complete.

"Arrived on site for an ice machine that is not making ice. Inspected unit and work area. Confirm the customers complaint and the customer advised that it started making thin ice before not making any ice at all. Ran the unit through diagnostics and found the fill valve was not allowing enough water in one called for water. Remove the filter and still found the same issue. Replaced the fill valve and tested the unit. The unit began to work and operate as designed.

"Arrived to instal previously diagnosed and ordered part. I removed and replaced the door bellow assembly and tested the unit. All functions were present and there were no leaks detected around the replaced bellow, inside the machine or out and there were no water supply leaks detected.

"Arrived on site to test unit for broken agitator, tested unit found has spilt, dogs have fallen out and 2 has broke, replaced agitator unit is now running as designed, job complete"

"Arrived on site to replace previously diagnosed sealed system, verified that compressor was needed, replaced compressor, access valve and dye drier, vacuumed system, system held good vacuum for 20 minutes, charged system to 5.5oz, evaporator developed a good frost pattern, advised customer to monitor if any issues arise to call use back, unit is now running as designed, no leaks detected job complete"

"Arrived on site and inspected refrigerator and found Mollian is not making contact with door close guide so it does not rotate when left-hand door is closed. Raised left hand foot to raise the door and added a spacer between refrigerator liner and door closer. After this mollian now flips into position every time, job complete"

"Arrived on site to test unit for no ice production and no light , tested unit found when opening the door it take about 15 seconds for lights to come, also every time the door is opened the UI turns off, found emitter not receiving any voltage and red light is not on, exposed harness and found UI And emitter power wires have gotten loose inside the connector, bent connections to get a better connection power is now good to the components but led lights are still not functioning properly, replaced power supply board, LED lights are now functioning properly called tech line SR#7734153950 was authorized to replace necessary parts to fix issue, advised customer to monitor for ice production, unit is now running as designed job complete"

"Arrived on site to test unit for squeaking noise, tested unit found belt squealing on high spin, replaced belt, tested unit, unit now running as designed, per office, no leaks detected job complete"

"Arrived on site and inspected refrigerator and found ice dispenser motor is failing. Replaced ice dispenser motor and it is now working properly, job complete"

"Arrived on site and replaced wash motor diagnosed on previous visit, after replacement dishwasher is no longer leaking, job complete"

"Arrived on site and inspected refrigerator and found icemaker is not working. Found Several wires below freezer door are broken. Took picture. A new door will be needed to correct the issue. Also found model and serial number are missing. With model number missing cant guarantee that freezer door will completely match the original.

"Arrived to inspect no heat. I verified correct voltage to the unit and inspected thermal fuses and found no issues. The element tested open and I removed and replaced. The unit operated as designed and cycled.

"Arrived on site for not dispensing cubed ice. Removed bucket found solenoid stuck,removed ass,be,y adjusted solenoid reassembled unit,tested ice dispenser unit working as designed"

"Arrived on site for unit not defrosting. Removed cover,found defrost heater harness not fully connected,connected harness ran unit through a defrost cycle passed heater powered on."

"Arrived on site for no cool. Both sections room temperature,pierced low side pressure reading -25,adjusted drier,removed drier to install new drier to pressurize system to locate leak. Installed a new drier and access valve,broken line at liner called tech support sent picture of broken line per tech support unit is NLA and whirlpool will contact customer within 2-5 business days. SR#7734153183; used 1 W11506635 (Access valve) from stock"

"Arrived on site for no ice. Ran diagnostics no errors diagnosed frozen fill tube,disconnected harness ran test 19 voltage at harness reading 120vac. Called tech support ran multiple test all passed,per tech support replaced heater,wrapped heater all the way around fill tube assembly,added aluminum tape to secure,reassembly housing added sealer between gaps from housing to liner. Ran diagnostics water filled icemaker. SR#7734151064"

"Arrived on site and found fresh food temperature in bin is 34 degrees, when set at 39, took pictures. Test 28 is 35 degrees, test 33 is 31 degrees. Test 35 is 25 degrees. Test 34 is -22 degrees. Test 36 is -16 degrees. Spoke with techline they believe airgap around fresh food evap cover is reason for freezing temperature in drawers.