Service History 564 - Appliance Express

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Austin, TX 78754

Matthew

Job Details: 05/04/2022

Arrived onsite for refrigerator with continued PO power failure. Inspected unit and found freezer compartment warm. Evaporator area in an ice block. Ran fan test and found FC fan shorted. Producing PO failure during test. Recommended replacing fan harness and UI. d customer 4110 for parts and 2860 for totaling 6990 before es. Customer also mentioned having other issues like internal lights going out which could mean other underlying issues. Notified customer that this specific repair may not cure all of whats going on with the unit. Customer may try and reach out to Whirlpool to see if they can help out in any way. Customer will hold off on repair for now.

We serviced a

KITCHENAID DISHWASHER

Model KUDI02IRBS2

Near Georgetown, TX 78633

Jonathan S

Job Details: 05/04/2022

"Arrived on site for dishwasher door falling down and unit not mounted. Inspected unit and work area. Removed unit and found left link broken. Found mounting tabs screw to cabinet but not connected to dishwasher. Removed mounts and found ends was not bent to stay in place. Will need to correct mounts and install link kit to correct. Service and 2255, part 373 . Customer approved estimate. Removed broken links and installed kit. Reinstalled unit and mounted. Tested door operation and leveled unit. Tested components, all tested good. No water leaks detected during service. on card AUTH code 9XYL3F."

We serviced a

GE DISHWASHER

Model CDT765SSF7SS

Near Georgetown, TX 78633

Jonathan S

Job Details: 05/04/2022

"Arrived on site for dishwasher not filling with water. Inspected unit and work area. Performed diagnostics mode and checked fault codes. Found F99 and F128. Ran test cycle and measured DC voltage to valve and found none. Tested at control and found no voltage. Recommend to replace control and inlet valve. Service and 2255, parts 1722 . Customer approved estimate. Removed failed control and inlet valve, installed new. Assembled unit and tested operation. All tested good, no water leaks detected during service. on card."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Georgetown, TX 78633

Jonathan S

Job Details: 05/04/2022

"Arrived on site for refrigerator continues to freeze up on left side of RC evaporator. Inspected unit and work area. At time of service customer had unit thawed out but had pictures of ice buildup. Gained access to evaporator and poured water on left side of evaporator and found draining as designed. Performed diagnostics mode and ran test 4, monitored test operation. Tested damper control and found opening and closing. Will need to replace evaporator cover and add screws to top tabs. Service and 2455, panel 996 . Customer approved estimate. Attempted to process card for but would not proceed due to week signal. Contacted claims department and process card for . Schedule return for Thursday the 19th, due to customer availability."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT720PADM1

Near Austin, TX 78759

Scott

Job Details: 05/04/2022

"Arrived on site for poor washing and soap sitting at bottom of tub. Ran diagnostics. Wash motor not running , getting correct voltage. Replaced sump and motor . Unit is washing properly . Will need to reorder sump. Gasket around sump is no good , small amount of leaking . Also will need upper rail stops . Call to set return ; ordrng 1 W10671941 (Sump) and 2 W10082861 (Rail stops)s"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFS20EVMS13

Near Austin, TX 78759

Scott

Job Details: 05/04/2022

"Arrived on site for no cool fridge . Compressor is running pulling 2 amps . No frost on evap. Found unit rusted out at mullion on left side . Called tech , unit is non repairable due to placement of leak . Sr 7733587203No water leaks detected at time of service. ed 1554 cc . Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ00

Near Georgetown, TX 78633

Jonathan S

Job Details: 05/04/2022

"Arrived on site for refrigerator top RC and FC lights not working. Inspected unit and work area. Gained access to FC module and bypassed circuit. Found all lights came on with FC bypassed indicating failed module in FC. Found SP# S191AQ that will cover part and . Removed failed module and installed new. Assembled unit and tested operation. All tested good, no water leaks detected during service. on card. 1554 # X4J49F"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Georgetown, TX 78633

Jonathan S

Job Details: 05/04/2022

Arrived on site for microwave combo outer oven door food spilling down inside door. Inspected unit and work area. Found outer door not aligning with inner door and has more space on the left side than the right side. Will need to replace outer door assembly and possibly the inner door. ; ordrng 1 W11455430stainlesssteel (Outer door) and 1 W10709147 (Inner door)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Austin, TX 78750

Justin

Job Details: 05/04/2022

Arrived on site to install previously diagnosed parts. Upon gaining access to the evap I tested the drain pan and found it drained as designed. Due to this I only installed the harness and parts then came to 115 I installed the new harness and tested the unit. I found the unit working as designed. I ed the in full on CC. Call complete.

We serviced a

SAMSUNG WASHER

Model WF361BVBEWR/A2

Near Cedar Park, TX 78613

David S

Job Details: 05/04/2022

Arrived on site to install previous diagnose parts. I gained access to the shocks and found the front two that were ordered are not the correct ones. I installed the two back ones and am ordering the front two. The office will reschedule when we have eta on the parts.; ordrng 2 DC66-00470C (Front shocks)s

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Austin, TX 78750

Justin

Job Details: 05/04/2022

"Arrived on site for a refrigerator that was dispensing water slowly. I tested the unit and found it would dispense slow with the filter in and faster with the filter out. However, with the filter out the dispenser made a loud chatter. Due to this I checked water pressure outside and found it around 40psi. This is slightly low. Because the water pressure was low and the valve was chattering I replaced the valve. No fee ed for this part due to it being within warranty. I then tested the unit again and found the same issue. I gained access to the back of the unit and removed the line. I sprayed water into a bucket and found it hard. I adjusted the valve and found the pressure never changed. I informed the customer that we can try and install a pressure regulator valve, but it may not completely solve their issue. E the customer for the PRV and new water line at 1282 before and no due to being a call back. I informed them all sales are final. The customer accepted. I am ordering parts and the office to reschedule.; ordrng 1 8212547RP (Water Line) and 1 W10786952 (PRV)"

We serviced a

SAMSUNG DRYER

Model DV50F9A6GVW/A2

Near Austin, TX 78739

Brandon

Job Details: 05/04/2022

"Arrived on site to inspect unit for staring and stopping, I removed vent hose from wall and reset control board.customer just had vent cleaned last weekend, so by resetting the control it solved the issue. If problem continues, will need motor. ed on check ."

We serviced a

KITCHENAID ICE MACHINE

Model KUIX335HPS01

Near Lago Vista, TX 78645

David S

Job Details: 05/04/2022

"Arrived on site to install previous diagnose parts. I gained access to the compress and installed a UV dryer. When installing the UEryer I found a crack in the condenser causing a leak. I called techline and spoke to Austin, SR 7733586700, I advised him of my findings, and the Customer history. I am ordering a condenser and returning with all associated parts. The office will reschedule when we have eta on the parts.; ordrng 1 WP2313624 (Condenser) and 1 Uvdryer (Uv dryer) and 1 Sealedsystem (Sealed system) and 1 3hours (3 hours)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Austin, TX 78717

Kimo

Job Details: 05/04/2022

Arrived onsite to install privacy diagnosed pats. Upon arrival I installed new dispenser and adjuster kit and tested unit and found unit operating as designed. I ed of 2328 with card. No leaks. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHZ02

Near Leander, TX 78641

Lou

Job Details: 05/04/2022

"Arrived on site to install previously diagnosed and ordered parts. Per my previous diagnosis, I removed and replaced the ice bin door, ice bin, plate, ice door, dispenser motor shaft, and right RC door gasket. Tested the unit and it is operating as designed. While removing the ice bin door, the top shelf cracked. I and ordering the shelf and office to schedule return service. No water leaks observed during service.; ordrng 1 W11188797 (Shelf)"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW1

Near Pflugerville, TX 78660

Vincent

Job Details: 05/04/2022

"Arrived on site for washer, inspected unit and work area. Tested unit in diagnostics mode. Once in diagnostics mode unit was making a loud bearing noise. Will need a new gear case splutch Kit and belt. d customer for parts and , customer d . Office to from card on file. No water leaks detected during service, job completed.; O-emld tckt"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF505ESS01

Near Lago Vista, TX 78645

David S

Job Details: 05/04/2022

"Arrived on site to install previous diagnose parts. I gained access to the freezer harness and tested the defrost heater, I found it has good continuity through it. I replaced the freezer harness and main control. I reworked the for just the two parts. Parts 2726 service and 3160 . The customer the remaining of 4868 after with check #206 Job complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS01

Near Spicewood, TX 78669

Luis

Job Details: 05/04/2022

"Arrived on site. Installed new filter for customer,found defective base assembly to upper shelf,ordering new shelf assembly.; ordrng 1 W11284453 (Shelf glass) and 1 W10887818 (Shelf in case needed)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW01

Near Lago Vista, TX 78645

David S

Job Details: 05/04/2022

Arrived on site for ice maker not producing ice. I inspected the unit and work area. I found the ice maker stuck mid cycle. I jumped the ice maker and found it not cycling. I tested voltage to the ice maker and found proper voltage. E the customer for the new ice maker. Part 1751 service and 1605 . The customer agreed. I installed a new ice maker and tested it. I found it working as designed. Please charge card on file for repair totaling 3614 after . Job complete.

We serviced a

WHIRLPOOL COMPACTOR

Model GX900QPHS0

Near Leander, TX 78645

David S

Job Details: 05/04/2022

Arrived on site for compactor not stopping at the end of the cycle. I inspected the unit and work area. I gained access to the upper limit switch and found it not changing position when activated. E the customer for the switch part 104 service and 2025 . The customer agreed. I am ordering the switch. The office will reschedule. Customer with card. Autho R9MUNL 1554; ordrng 1 WP777811 (Upper limit switch)

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2290REM03

Near Leander, TX 78641

David S

Job Details: 05/04/2022

Arrived on site soft door clouser issue. I spoke to the customer and found out the mullion isnt closing properly. I leveled the unit and found the mullion still not engaging. I inspected the mullion and found it not rotating like it should when changing position. I am ordering the mullion to complete the repair. The office will reschedule when we have eta on the part.; ordrng 1 W11177238 (Mullion)

We serviced a

GE RANGE

Model JGS760BEL2TS

Near Austin, TX 78721

Tyler L

Job Details: 05/04/2022

"Arrived on site for complaints of door locked. Found failed door latch. d customer 3671 after es to complete the repair, they accepted. Installed new door latch and tested. Oven is now heating properly and functioning as designed. ed ment. Job complete."

We serviced a

WHIRLPOOL VENTHOOD

Model WVW51UC0FS2

Near Austin, TX 78723

Tyler L

Job Details: 05/04/2022

"Arrived on site for complaints of buttons not working. Found fan will run when holding down buttons, but are not locking in so it will turn off once you stop pressing. Unit has custom long vent about 10-12 feet up. Found that to replace the button control, the entire assembly will need to be removed. Advised customer that they are responsible to provide access. ed , job complete."

We serviced a

WHIRLPOOL OVEN

Model WEG745H0FS0

Near Austin, TX 78744

Tyler L

Job Details: 05/04/2022

Arrived on site for install of previously diagnosed parts. Double checked for gas leaks and found none. Installed new conversion kit on front burners. The other burners have the correct orifice. Tested and now the flames are even and blue. Found the front right burner is not sparking. Will need spark module. Office to reschedule.; ordrng 1 W10478601 (Harness) and 1 WPW10475149 (Spark module) and 1 W10860916 (Spark mod)

We serviced a

JENN-AIR RANGE

Model JGRP548HL01

Near China Spring, TX 76633

Jonathan M

Job Details: 05/04/2022

"Arrived on site for a range thats has yellow flames and is sputtering on one of the burners. Inspected unit and work area. Confirmed the complaint and tested the unit. Found the right rear making the sputtering when turned to low and would continue to ignite when putting the unit on simmer. Eid confirm the customer complaint and attempted to swap burner heads and burner caps. I called Whirlpool Techline and spoke to Butch SR# 773358686 He advised that during a service pointer training meeting call mom the engineers and advise that there was an issue with some of the porcelain cooktops grounding out the voltage causing a popping sound. He advised for me to return with the cooktop panel, the switch harness, and regulator for the return trip for the yellow flames and the intermittent sputtering of gas. Ordering parts and the office will need to contact customer about a return date due to an out of stock and PSP item.; ordrng 1 W11316698 (Cooktop panel) and 1 W11320016 (Switch harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF989SDAM02

Near Cedar Park, TX 78613

Kimo

Job Details: 05/04/2022

Arrived onsite for ice maker with slow production. Upon inspection I found temps in fc at 5 with thermal couple k type. Upon further inspection I found the right door gasket torn. Cause a warm air leak into the fridge causing the temp in the ice box to fluctuate and slowdown ice production. I am ordering 1x gasket. Return tech to inspect and seal drain tube if need as per GC. Office to reschedule.; ordrng 1 W10407212 (Door gasket)

We serviced a

KITCHENAID MICROWAVE

Model KEMC308KSS01

Near Leander, TX 78641

Kimo

Job Details: 05/04/2022

"Complete: STOPPED HEATINGMAKES AN ODD NOISE AND RUNS BUT NOT HEAT - OVEN IS FINEChecked: mag thermistor, wave guide, switches all goodd to replace cap and diode customer agreed and I installed new cap and diode.tested unit and found no change upon further inspection I found that the transformer had failed as well.ed:+ with check Owed: 539.33Return date: 051022; ordrng 1 WP4375286 (Transformer)"

We serviced a

LG WASHER

Model WM1814CW

Near Bastrop, TX 78602

Joe Z

Job Details: 05/04/2022

Arrived onsite for LEAKING WATER AT BOTTOM EVEN WHEN NOT IN USE. Upon arrival customer had unit pulled from wall for access. Inspected unit and found water leaking from both hot and cold water inlet valves. Also noticed the hose may break while disconnecting. Returning with single valve and ordering dual valve and all 4 hoses. Office to reschedule ; ordrng 1 5220FR2075L (Inlet valve) and 1 5214ER4001J (Hose) and 3 5214ER4001B (Hose)s

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Austin, TX 78758

Scott

Job Details: 05/04/2022

"Arrived on site for fridge making humming noise . Found compressor humming . Ran compressor tests . Compressor humming at all stages of ramp up. Talked to PR and Lm . Ordering compressor, non uv drier ,oilless gages service port . Weight 2 hrs . No water leaks detected at time of service. Call to set return ; ordrng 1 NonUVdrier and 1 Oillessgages and 1 W11393142 (Compressor) and 1 Serviceport and 1 Weight2hrs"

We serviced a

GE MICROWAVE

Model JVM7195EK3ES

Near McGregor, TX 76657

Jonathan M

Job Details: 05/04/2022

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Went to replace the middle door switch and found that the door switch was making and breaking by itself but was not making and breaking when the wires were on top of the switch. Spoke to JC and was advised that on this model, the two wires went to the transformer on both sides which is why the unit would show continuity with the wires attached. Disassembled the unit and found the wire harness blown between the transformer and magnetron. Found singe marks on the magnetron. Ordering wire harness, main control, transformer, and will need the magnetron and potentially capacitor for repair. The office will need to contact American home shield about the repair due to high cost of repair and potential other parts needed. If authorization is given, please contact the customer about a return date and please schedule for two hours.; ordrng 1 WB27X10910 (Transformer) and 1 WB18X26781 (Wire harness) and 1 WB27X30632 (Control)"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Austin, TX 78729

Scott

Job Details: 05/04/2022

Arrived on site for washer still making loud noise while spinning . Put couple towels in and tested unit . Did get squeaking noise in high spin . Returning with gearcase and ordering wash plate . No latch issues found at time of visit . Return 510No water leaks detected at time of service.AUTHO; ordrng 1 W10902814 (Washplate) and 1 Autho

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Temple, TX 76501

Gerry C

Job Details: 05/04/2022

"Arrived to inspect cooling issue. FC temp was 45 and RC was 55, both measured in the bottom of the chambers. R600 Compressor amp draw was 6 and ran steadily during inspection. Evaporator had minimal frost, less than 10% and all fans were operating as designed. The condenser had an inlet temperature of 153F degrees and with the cover off and no airflow, cooled to 119F 12 way through and had a 111F temperature at the cabinet entrance for the mullion heater. The compressor appears to be unable to maintain enough refrigerant flow and will require replacement. Office to order R600 sealed system parts and allow 3 hours for return service. No leaks observed during service.; ordrng 1 W11580057 (R600 Compressor Kit) and 1 R600ChargingKit and 1 LokringKit"

We serviced a

MAYTAG WASHER

Model MVWB765FW0

Near Rogers, TX 76569

Gerry C

Job Details: 05/04/2022

"Arrived to inspect noise. I found no stored error codes and attempted manual test mode. There were no codes initially and F7E9 was stored after attempting manual spin testing. The unit had difficulty engaging the clutch in spin mode and I further inspected. Oil had leaked out of the lower gear case seal and the inner driveshaft was noticeably stiff, compared to expected. The unit will require a gear case. No leaks observed during service. Office to contact the CX to arrange return service. Returning tech will need to photo model plate.; ordrng 1 W11393685 (Gear case)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS04

Near Liberty Hill, TX 78642

Cliff

Job Details: 05/04/2022

Arrived on site to diagnose a refrigerator that is not sealing properly. Found fc door warped and fc light switch not operating properly. Door and switch will need to be replaced to complete repairs. Customer is aware of extended wait for door. Office to set return appointment. ; ordrng 1 12977880SQ (Fc door ss) and 1 W11396033 (Switch)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF606ESS01

Near Liberty Hill, TX 78642

Cliff

Job Details: 05/04/2022

Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker motor failed and pantry control damaged and pantry wiring corroded. Control and icemaker will need to be replaced to complete repairs and wiring will need to be repaired. Return date set for 511 for CL Only.Parts (4299+)SvcLbr (2455+); ordrng 1 WPW10769076 (Pantry ui) and 1 CLonly (CL only)

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC0

Near Austin, TX 78751

Wesley

Job Details: 05/04/2022

"Arrived onsite and found unit stacked and ui unresponsive, unit will enter diagnostics, but does not access any other data. F6e2 communication error code recognized by customer before final failure. d for 2 man and ui replacement to repair. 2075 for the part and 4269 for service and . Customer needs to evaluate options before committing to repair. cc."

We serviced a

GE WASHER

Model WHRE5260E1CC

Near Austin, TX 78734

Justin

Job Details: 05/04/2022

"Arrived on site for a washing machine not draining properly. Upon arrival the customer stated that sometimes the tub will still be full of water, and at other times it will not. I gained access to the inside of the unit and found the pressure tube clogged. I then ohmd out the drain pump and found it open. I inspected the gear case and found no signs of wear or oil. In order to repair the unit it will need a new drain pump and pressure hose. E the customer for both parts at 953 and 2555 for service. The total coming to 3771 after . The customer accepted. I am ordering the parts and the office to reschedule. I ed the of in full with check #2770. ; ordrng 1 WH41X365 (Pressure Hose) and 1 WH23X10030 (Drain Pump)"

We serviced a

GE OVEN

Model ZET1038SF3SS

Near Lakeway, TX 78734

Justin

Job Details: 05/04/2022

Arrived on site for a wall oven with the hinges not operating correctly. Upon further inspection I found the hinges had a slight bend to the left causing the door to not close properly. Due to this we will need to return with the hinges already on order to install. Office to reschedule. ; O-emld tckt

We serviced a

WHIRLPOOL COOKTOP

Model SC8720EDW2

Near The Hills, TX 78738

Justin

Job Details: 05/04/2022

"Arrived on site for a cooktop with the blower fan constantly running even when set off. Upon arrival the customer had the unit unplugged, and as soon as I plugged it in the blower came on. I unplugged the unit and checked polarity at the wall and found it good. I then gained access to the blower switch and found it reading properly when openclosed. Upon further inspection I found the black wire going to the blower switch and spliced into the back left burner switch cut off at the connector from the burner switch. Which is possibly causing a short. Due to this the unit will need a new harness to be repaired. I found the wire harness discontinued. I informed the customer on my findings and recommended not using the unit. Call complete.; ordrng 1 4381636 (Wire Harness)"

We serviced a

AMANA REFRIGERATOR

Model ASD2522WRB06

Near Elgin, TX 78621

Joe Z

Job Details: 05/04/2022

"Arrived onsite for THE ICE MAKER ISN'T WORKING ANYMORE AND THE HANDLE CAME OFF. Upon arrival found handle off of unit and needs to be replaced. Test ice maker and icemaker harvested correctly just not receiving water. Getting 120v to valve,but valve not energizing. Tested water valve and got OL, with no resistance. Need to replace water valve. In stalled new handle and replaced water valve. Test icemaker again and now receiving water during harvest test. Upon completion of repair found solenoid to change ice from cubed to crushed is not operating. Checked voltage and receiving 120 when call to change ice type is made. Also found ice bin control arm is bent, tried to bend back in place but will need to replace. Ordering control arm and solenoid. Office to reschedule.; ordrng 1 2152713 (Solenoid) and 1 W11596045 (Control arm)"

We serviced a

GE REFRIGERATOR

Model ZFGB21HZCSS

Near Georgetown, TX 78628

Lou

Job Details: 05/04/2022

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps in the FC= -5 degrees & RC=72 degrees. I found there is no airflow to the RC section as the FC evap fan is not operating. Eisassembled the FC section and tapped the fan and it came on, but was badly pulsating. I tested voltage to the fan at the molex and its getting correct VDC. Customer pointed out that they replaced the door gaskets and I found theyre badly gapped. I attempted to shape them with my heat gun, but nothing changed. I recommended replacing them and the customer is going to contact the manufacturer where they purchased them. E the customer 3995 for service fees and 3830 for the control and fan motor for a total including 8467. Customer agreed to the repair and the s of 1554 with CC (1554 # 34WUF9) leaving a of 695 I am ordering the main control and will return with all prescreened parts. No water leaks observed during service."

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near Briarcliff, TX 78669

Brandon

Job Details: 05/04/2022

"Arrived on site to inspect unit for missing screws, found mounting screws missing, I added screws, unit tested good."

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near New Braunfels, TX 78130

Andrew

Job Details: 05/04/2022

"Arrived on site to test unit for no power. Found unit receiving proper voltage of 123vac but console not responding. Found console not receiving voltage. While checking continuity through harness noticed wire not set into plastic connection preventing unit from receiving proper voltage. Secured wire into connection properly. Tested unit, unit now working as designed. No leaks detected. Job complete."

We serviced a

MAYTAG REFRIGERATOR

Model MFT2574DEM01

Near Jarrell, TX 76537

Gerry C

Job Details: 05/04/2022

"Arrived to inspect noise. The CX described an issue where the previous noise prior to the repair, reoccurred approximately one week after the repair. The CX unplugged the unit for several days and I could see evidence of FC evaporator defrost within the condensate pan. I tested the circuit and the element and bimetal both proved to be closed circuits when tested from the control, but the control listed the bimetal as open in mode 6. E the CX for the control and tested. All functions returned to the unit and it defrosted in mode 6 and designed. Operational test good, no leaks observed during service. Control 2994 +. 3727 # 3HC4W4"

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRW03

Near San Marcos, TX 78666

Andrey

Job Details: 05/04/2022

"Arrived on site to replace previously diagnosed ice maker and harness, replaced parts put ice maker through diagnostics cycle, completed cycle and fill with water, at this time unit is running as designed,no leaks detected job complete"

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Canyon Lake, TX 78132

Andrew

Job Details: 05/04/2022

"Arrived on site to test unit for damaged handle. Found dimples where screw secures handle to door. Replaced handle, tested unit, unit working as designed. Advised customers of downloading whirlpool app and connecting unit to WiFi. Job complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS03

Near New Braunfels, TX 78132

Andrew

Job Details: 05/04/2022

"Arrived on site to test unit for RC evap frosting over. Customer had unit thawed and powered off upon arrival. Found evap motor not enagaging. Verified proper voltage to evap motor. Replaced evap motor and harness. Tested unit, unit now working as designed. No leaks detected. Place unit on basic defrost. Job complete."

We serviced a

WHIRLPOOL FREEZER

Model WSZ57L18DM04

Near Canyon Lake, TX 78133

Andrew

Job Details: 05/04/2022

"Arrived on site to replace previously diagnosed valve. Found no issues with valve. Found water valve on wall was off. Verified with contractor valve was off. Opened valve, tested unit, unit now working as designed. No leaks detected. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near San Marcos, TX 78666

Andrey

Job Details: 05/04/2022

"Arrived on site to test unit for dispensing warm water, customer stated that after couple of cups the water comes out warm, explained to customer the design and functions of the dispenser, and why you can only get couple of glasses of cold water, at this time the unit is running as designed, no leaks detected job complete"

We serviced a

LG DRYER

Model DLEX5170W

Near New Braunfels, TX 78132

Andrey

Job Details: 05/04/2022

"Arrived on site to test unit for burning smell, tested unit found vent completely smashed with no air flow, advised customer to replace vent asap to prevent further damage to unit, customer had a vent on hand, assisted customer with vent replacement, tested unit, no burning smell present, at this time the unit is running as designed, job complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS08

Near New Braunfels, TX 78130

Andrey

Job Details: 05/04/2022

"Arrived on site to test unit for no lights, tested unit found bad light bulb, customer did not have light bulb, d customer for light bulb 5 customer accepted, replaced light bulb tested unit, unit is functioning as designed, ed 51 job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW8900BW0

Near Austin, TX 78749

Kevin

Job Details: 05/04/2022

"Arrived on site and found hot water valve isnt working, d homeowner Valve 1267, 2055, after replacing washer is now operating properly, job complete"

We serviced a

GE MICROWAVE

Model PEB7227SL1SS

Near Austin, TX 78733

Kevin

Job Details: 05/04/2022

"Arrived on site and inspected microwave and found interior light bulb is out, lightbulb is not accessible without uninstalling and disassembling microwave. Replaced bulb and microwave is now correct, took in picture, job complete"

We serviced a

JENN-AIR RANGE

Model JGRP548HL01

Near Austin, TX 78733

Kevin

Job Details: 05/04/2022

"Arrived on site and inspected range and found when bake is selected igniter can be hurt attempting. Uninstalled range and found both wires to both igniters are not connected, took picture and sent to KBservice management. After reconnecting both ovens are working properly, job complete"

We serviced a

WHIRLPOOL DRYER

Model WED92HEFW2

Near New Braunfels, TX 78130

Andrey

Job Details: 05/04/2022

"Arrived on site to test unit for drying clothes longer then normal, tested unit found F4E3 error code, customer stated that vent has not been cleaned for years, advised customer to hire a professional to clean vent, provided with dryer vent wizard number, also customer stated that previous tech was supposed to order a front left foot, was able to level foot and if knocking noise returns, a leveling foot might be needed, unit it self is running as designed, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ00

Near Buda, TX 78610

Kevin

Job Details: 05/04/2022

"Arrived on site and inspected refrigerator and found freezer door handle is off. Reinstalled door handle and it is now connected properly and normal open properly. Confirm customer is experiencing 20% crushed when cubes are requested and 20% coupon when crush I requested this is normal operation and cannot be changed, job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Georgetown, TX 78626

Jonathan S

Job Details: 05/04/2022

Arrived on site to install previous diagnosed part. Removed failed heater and installed new. Assembled unit and performed diagnostics mode. Monitored test cycle and measured amp draw to element. Found unit operating as designed. No water leaks detected during service.

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near Kyle, TX 78640

Kevin

Job Details: 05/04/2022

"Arrived on site and found when washer is set to spin it gives and F7E1 error alsmost immediately, agitation works fine. Replaced actuator and error still happens. Replaced motor and error still happens, replaced lower harness and it will now work properly, Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Austin, TX 78704

Wesley

Job Details: 05/04/2022

Arrived onsite and found unit operating as designed but ice production has chemical metallic flavor. Everything was set up properly. Advised customer to continue to dump ice until tubing and ice maker have been properly flushed. And that it may take some time to purge the flavor. All checks good. Unit is otherwise operating as designed.

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Pflugerville, TX 78660

Matthew

Job Details: 05/04/2022

"Arrived onsite for washer leaking. Upon arrival inspected unit. No obvious signs of water leaking. Customer stated that they can hear water dripping from behind the unit. Inspected area and found that the home AC condensation drip line is running adjacent to the drain hose from the washer. Its not the unit dripping, its the AC. Customer saw and understood. No leaks present at this time. All other functions are operating as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM01

Near Pflugerville, TX 78660

Matthew

Job Details: 05/04/2022

Arrived onsite for sealed system repair. Did find compressor with high amp draw. Pierced line and found decent pressure still in system. Compressor was not running efficiently. Replaced compressor dryer and access valve. Pulled vacuum and held. 5.3 oz refrigerant. Pressure equalized. Ran unit and running pressure at 3135 psi. Watched evaporator and frost building throughout coils. Notified customer to give minimum 24 hrs for temps to stabilize. Job complete

We serviced a

WHIRLPOOL RANGE

Model WFG515S0JS0

Near Austin, TX 78754

Matthew

Job Details: 05/04/2022

Arrived onsite for potential gas leak. Arrived on site and customer stated gas service cut gas off and red taged. Customer had issues while using oven function and stated that right rear burner had orange distorted flame. On visit tested for leaks and found none. Ran burners and bake at 425 degrees and had no issues. No flame distortion and no pungent gas smell. Customer stated everything seems fine now. Called safety team for documentation. Provided SR7733546789. No leaks present at this time. Job complete

We serviced a

JENN-AIR RANGE

Model JGRP548HL01

Near Austin, TX 78739

Brandon

Job Details: 05/04/2022

"Arrived on site to inspect unit for left side oven not heating, I found ignitor needed repositioning, after I repositioned ignitor, unit tested good."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Driftwood, TX 78619

Brandon

Job Details: 05/04/2022

"Arrived on site to inspect unit for not draining, found debris in drain line that I guess Eidnt clean all the way the first time, I cleaned the drain hose, unit tested good. No charge to customer since its a call back"

We serviced a

WHIRLPOOL OVEN

Model WFG505M0BS3

Near Driftwood, TX 78619

Brandon

Job Details: 05/04/2022

"Arrived on site to inspect unit for not heating properly according to inspector, found unit is heating as designed and within range at 350 degrees."

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Dripping Springs, TX 78620

Brandon

Job Details: 05/04/2022

"Arrived on site to inspect unit for not maintaining temperature, called techline since this was the same issue in October 2021, they instructed me to replace oven AM since voltage was dropping, I replaced AM, unit tested good. Error code F6E0 was present, I cleared error codes SR 7733584686"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHV0

Near Leander, TX 78641

Lou

Job Details: 05/04/2022

"Arrived on site to inspect dishwasher door handle that has fallen off. Upon further inspection, I found the mounting screws had come loose causing the handle to come off. I re-installed the handle and tightened the screws and tested. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL RANGE

Model WFC315S0JS1

Near Cedar Park, TX 78613

Kimo

Job Details: 05/04/2022

Arrived onsite for range oven not heating. Upon inspection I found that the control had failed. I replaced the control and tested unit and found unit operating as designed. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Hutto, TX 78634

Vincent

Job Details: 05/04/2022

"Arrived on site for ice maker not dispensing, inspected unit and work area. Tested icemaker and found ice build up on the shaft and the ice bin was not sitting all the way to engage correctly. Removed all ice and tested. Unit is now operating as designed. No water leaks detected during service, job completed."

We serviced a

WHIRLPOOL RANGE

Model WEG745H0LZ1

Near Austin, TX 78724

Tyler L

Job Details: 05/04/2022

"Arrived on site for complaints of front left burner not working. Found it is sparking, and will light with a lighter. Found the burner head not seated properly, causing more space between cap and igniter. Seated correctly and now it will light right away each time. No gas leaks detected, job complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Leander, TX 78641

Lou

Job Details: 05/04/2022

"Arrived on site to install previously diagnosed and ordered parts. Per the previous techs diagnosis, I was to perform a sealed system repair on the unit. When I pulled the unit out, I found a large area that had oxidized on the back panel and a spot approximately 1 inch by 2 inches that was rusted through the panel. I contacted techline and spoke to Chris and advised of my findings and provided photos via text. Chris advised the unit is non repairable and provided SR#7733587938. I advised my customer of my findings and conversation with the manufacturer. Provided the SR# to my customer and recommended they contact their extended warranty to discuss. Unit left unplugged for safety. No water leaks observed during service, job completed."

We serviced a

KENMORE REFRIGERATOR

Model 106XXXXX110311

Near Hutto, TX 78634

Vincent

Job Details: 05/04/2022

"Arrived on site for refrigerator not cooling, inspected unit and work area. Tested temps FC 31? RC 40?. I then did further inspection and found thermostat off switch it back on and unit came back on checked evaporator and was starting to have a good frost pattern. If CX calls back will have to order thermostat WP219820 Unit was operating ass designed at that time. No water leaks detected during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Pflugerville, TX 78660

Vincent

Job Details: 05/04/2022

"Arrived on site to install previously diagnosed parts, installed new parts tested unit and is now operating as designed.. No water leaks detected during service, job completed"

We serviced a

WHIRLPOOL WASHER

Model WTW4655JW1

Near Pflugerville, TX 78660

Vincent

Job Details: 05/04/2022

Arrived on site to install previously dia those parts tested unit and unit is now operating as Designed. No water leaks detected during service job completed

We serviced a

MAYTAG WASHER

Model MHW5630HW2

Near Pflugerville, TX 78660

Vincent

Job Details: 05/04/2022

"Arrived on site to inspect washer, inspected unit and work area. Set unit in diagnostics and found no stored codes. Called techline and spoke with Travis SR#7733584181 and instructed to run a diagnostics cycle and if everything checks good to let CX know they will have to contact customer support for any concerns. No water leaks detected during service, job completed."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Pflugerville, TX 78660

Vincent

Job Details: 05/04/2022

"Arrived on site for microwave humming, inspected unit and work area. Tested microwave and unit is heating up as designed. CX explained that its the vent fan making noise. Removed vent and found packing paper stuck in the vent causing it to make noise. Installed vent back on and used foil tape to seal back up. Unit is now working as designed. Job completed"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Pflugerville, TX 78660

Vincent

Job Details: 05/04/2022

"Arrived on site to inspect microwave, inspected microwave and work area. Inspected unit and found badly bent damage on frame the door would not stay shut because the frame is so badly bent. Contacted tech line and spoke with Andrew SR #7733581702, Unit is non-repairable. Customer to contact customer service. Job completed."

We serviced a

WHIRLPOOL WASHER

Model MVWC465HW3

Near Dripping Springs, TX 78620

Brandon

Job Details: 05/04/2022

"Arrived on site to replace gearcase, belt, and cam, after replacing, unit tested good."

We serviced a

WHIRLPOOL ICE MACHINE

Model KUIX535HPA00

Near Austin, TX 78737

Luis

Job Details: 05/04/2022

Arrived on site for loud noise. Found dispenser tube not fully connected to housing installed tube fully tested unit unit working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS01

Near Driftwood, TX 78619

Luis

Job Details: 05/04/2022

"Arrived on site for a refrigerant leak. Removed evaporator cover found oil in fresh food evaporator compartment,hard bend from cap tube exiting liner,adjusted tubing removed evaporator,installed a new fresh food evaporator,during assembly found cap tube weak and broken. Called tech support sent pictures to tech support per tech support unit is unrepairable. Whirlpool will contact the customer between 2-5 business days. SR#7733584904"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GD5RHAXNQ00

Near Dripping Springs, TX 78620

Luis

Job Details: 05/04/2022

"Arrived on site for no,cool. Compressor not powering on diagnosed a defective starter,replaced start device powered unit on compressor powered on."

We serviced a

GE REFRIGERATOR

Model CFE28UELBDS

Near Spicewood, TX 78669

Luis

Job Details: 05/04/2022

"Arrived on site. Diagnosed a defective fresh food evaporator fan motor,updated software replaced fan motor good air flow."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDM01

Near Austin, TX 78754

Tyler L

Job Details: 05/04/2022

Arrived on site for complaints of broken light switch. Found broken RC light switch. Installed new switch and tested. Light is now operating as designed. Job complete.

We serviced a

AMANA DISHWASHER

Model ADB1400AGB3

Near Austin, TX 78724

Tyler L

Job Details: 05/04/2022

"Arrived on site for for complaints of no drain and no dry. Found unit will drain with no issues. The issue is with the disposal, the water s in the sink instead of fully draining through the plumbing. Customer already has an appointment to have the disposal inspected. Confirmed heating element is working. Advised customer to use rinse aid to help dry the dishes. Job complete."

We serviced a

JENN-AIR ICE MACHINE

Model JUIFX15HX00

Near Austin, TX 78738

Luis

Job Details: 05/04/2022

"Arrived on site. Replaced defective pump,water pan and valve,ran diagnostics all test passed."

We serviced a

JENN-AIR VENTHOOD

Model JXW9048WP2

Near Leander, TX 78645

David S

Job Details: 05/04/2022

Arrived on site to install previous diagnose part. We gained access to the blower and replaced it with new. We tested the blower and found it working as designed. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM604KBS0

Near China Spring, TX 76633

Jonathan M

Job Details: 05/04/2022

Arrived on site for a dishwasher that is flashing an F8 E4 ( float switch open) error code. Inspected unit and work area. Confirmed the customers complaint and checked the float switch. Found the float switch sitting on the ground due to the drip tray missing. Tested the float switch and found it faulty. Replaced the float switch with a new float switch and tested the unit. The unit is working as designed. Spoke to claims to see if we could send the customer the drip tray but was advised that whirlpool does not cover missing parts. Was advised to have the customer contact whirlpool for further assistance with the drip tray. Call complete.

We serviced a

WHIRLPOOL WASHER

Model MVWC465HW2

Near Cedar Park, TX 78613

Kimo

Job Details: 05/04/2022

Arrived onsite to install previously diagnosed pats. Upon arrival I installed new belt and cam and tested unit and found unit operating as designed. I ed of1939 with card.job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Leander, TX 78641

Kimo

Job Details: 05/04/2022

Arrived onsite to install previously designed part. Upon arrival I installed new water inlet valve and tested unit and found unit operating as designed. No leaks. Customer in full with card the 1948+. Job complete

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRB08

Near Waco, TX 76708

Jonathan M

Job Details: 05/04/2022

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the icemaker and tube coupler and tested the unit. The unit began to dispense water as designed with no leaks present. Tested the icemaker and the icemaker harvested and filled as designed. Call complete.

We serviced a

MAYTAG DRYER

Model MED6630HC0

Near Round Rock, TX 78681

Lou

Job Details: 05/04/2022

"Arrived on site to inspect dryer not heating. Upon further inspection, I tested the unit and found the element not coming on. Disassembled the unit and ohmed out the element and found it bad. I removed and replaced the element and retested and unit is operating as designed. Cleaned the lint from the unit. Reassembled the unit and retested and it continues to operate as designed. No lint observed at the end of service, job completed."

We serviced a

WHIRLPOOL DRYER

Model WED49STBW1

Near Georgetown, TX 78628

Lou

Job Details: 05/04/2022

"Arrived on site to inspect dryer door wont open all the way. Upon further inspection, I found both hinges broken. E the customer 1705 for services 2nd appliance and 959 for the hinges for a total including of 287 Customer in full with CC (2873 # 3H4M99). I removed and replaced the hinges and tested and unit is operating as designed. No lint observed during service, job completed."

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Georgetown, TX 78628

Lou

Job Details: 05/04/2022

"Arrived on site to inspect dishwasher not draining. Upon further inspection, I found water in the bottom of the tub. The customer advised that the unit wont drain at the end of the wash cycle but it will drain when pressing the cancel key. I placed the unit in diagnostics showing error code F9E Cleared the code and continued with testing. The unit operated as designed. Following the tech sheet, I removed and replaced the drain pump and retested and the unit continued to operate as designed. I advised the customer of my repairs. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM02

Near Bastrop, TX 78602

Joe Z

Job Details: 05/04/2022

Arrived onsite for unit not cooling. Upon arrival customer had unit off and he stated that the evaporator was covered completely in ice. Found harnes connector completely covered in corrosion. Replaced harness and both thermistors. Customer will call us back if there are further issues. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Smithville, TX 78957

Joe Z

Job Details: 05/04/2022

Arrived onsite for When the dryer starts there is a grinding noise. Upon arrival test unit and was getting a slight grinding noise. Inspected rollers and were good. Found a screw and other debris in the blower. Removed debris and test unit. Unit operates as designed. The remaining noises are normal operating noise. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Bastrop, TX 78602

Joe Z

Job Details: 05/04/2022

Arrived onsite to install previously diagnosed parts. Replaced ui and fascia. Tested unit. Door indicator light is no longer Illuminated. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW8500BW0

Near Bastrop, TX 78602

Joe Z

Job Details: 05/04/2022

Arrived onsite for washer off . Upon arrival ran unit on diagnostics and there were no error codes. Ran an automatic test cycle and everything passed. Ran manual test with all motor speeds and machine spins as designed. Customer explained that the off only happened once with 2 heavier items being washed alone. Customer said no issues since. Explained to customer about proper loading to avoid unbalancing. No leaks present at this time. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Austin, TX 78759

Scott

Job Details: 05/04/2022

"Arrived on site for washer occasionally beeping and controls flashing . Ran error code , got 8-4 . Found water in float switch tray. Ran diagnostics twice . Couldnt duplicate any water getting into tray. No water leaks detected. Advised customer to cut back on detergent. Job complete"

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Austin, TX 78758

Scott

Job Details: 05/04/2022

"Arrived on site , replaced UI and control. Ran diagnostics all checked normal. No issues with display . Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM09

Near Austin, TX 78758

Scott

Job Details: 05/04/2022

Replaced ice maker . Ran harvest all checked normal in harvest and filled . No water leaks detected at time of service. Job complete