Service History 563 - Appliance Express

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS0

Near Austin, TX 78749

Leonardo

Job Details: 06/10/2022

Arrived on site to test unit for burning smell took the unit apart no wires melted terminal block is good. All burned good could not find anything wrong with the unit at this time.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM02

Near Robinson, TX 76706

Jonathan M

Job Details: 06/10/2022

Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. Confirmed customers complaint and found no ice in the ice container. Went to jump the icemaker and found the icemaker would not jump. Check voltage at the icemaker and found no voltage. Disconnected the harness from the icemaker and found no voltage. Removed the icemaker harness from the freezer harness and found that the icemaker connector was not the correct icemaker connector. The freezer side female connector had five pins and the customers icemaker had eight male connectors. Went through the parts breakdown and could not find an icemaker listed. Spoke to claims and was advised that the icemaker does not come with this unit and therefore cannot be covered under warranty due to it being an accessory optional part. Advised customer of the issue and advised him to contact whirlpool about getting the right icemaker for his refrigerator. Call complete.

We serviced a

GE OVEN

Model JGSS66SEL3SS

Near Lampasas, TX 76550

Tyler

Job Details: 06/10/2022

Arrived on site for arrange meeting previously diagnosed orfices in for testing. And installed required orfice pack to bake and broil burners. I then tested and insured there were no gas leaks from orfices and found flames igniting as designed within required height range and steady. I reassembled and tested unit again and found it still functioning as designed with no signs of leaking.

We serviced a

WHIRLPOOL COOKTOP

Model GLS3665RS03

Near Cedar Park, TX 78613

Kimo

Job Details: 06/10/2022

Arrived onsite to install previously diagnosed pats. Upon arrival I installed new spark modules (2) and tested unit and found unit operating as designed. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Cedar Park, TX 78613

Kimo

Job Details: 06/10/2022

Arrived onsite for refrigerator with an ice machine that is not producing. Upon inspection I found that the ice maker would harvest but not filling with water. Upon further inspection I found that the water was turned off at the wall. I noticed that the refrigerator would roll forward when you opened the door. I set the leveling feet and leveled unit and found that issue to be solved. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT720PADM2

Near Leander, TX 78641

Kimo

Job Details: 06/10/2022

Arrived onsite for dishwasher leaking. Upon inspection I found that the leak what caused by and improperly installed manifold after some installed a new Sump&motor. Corrected issue and tested unit and found that the leak was no longer occurring. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS6

Near Leander, TX 78641

Kimo

Job Details: 06/10/2022

Arrived onsite for mw counter to light not working. Upon inspection I found that the light bulb was blown. I installed new bulb and tested unit and found unit operating as designed. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Copperas Cove, TX 76522

Tyler

Job Details: 06/10/2022

"Arrived on site for washer free spinning washplate. Upon arrival confirmed issue. Found no errors in diagnostics but did find teeth both on gearcase and washplate had rusted and shaved down to nothing. Got autho and replaced both parts. Reassembled, reset, and retested unit. Found no leaks and washer fully functioning as designed. Call complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5FVGXWS00

Near Kempner, TX 76539

Tyler

Job Details: 06/10/2022

Arrived on site for refrigerator not cooling. Upon arrival confirmed issue. After further inspection I found cause of failure was condenser fan blade had come loose from motor leading to compressor overheating and shutting down to early. Once I remounted blade I found it tight on motor and checked amperage to compressor (0.8/good). Found sealed system still functioning as designed and informed customer to give unit 24hrs to cool and stabilize temps. Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB05

Near Jarrell, TX 76537

Gerry C

Job Details: 06/10/2022

"Arrived to inspect no ice. I found the ice maker would not cycle via the test button and verified voltage present. I removed and replaced the ice maker and tested. Operational test good, no leaks observed during service."

We serviced a

WHIRLPOOL DISHWASHER

Model DU915PWSS0

Near Round Rock, TX 78664

Wesley

Job Details: 06/10/2022

Arrived onsite and found control unresponsive and glitching. Resequenced the control and cleared. Tested unit. All checks good. Unit is now operating as designed. Advised customer on findings and instructed tenement on baseline for operation. All checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model MDB8959SKB

Near Round Rock, TX 78664

Wesley

Job Details: 06/10/2022

Arrived onsite and found failed drain pump and repaired unit by replacing the drain pump. Completed repair and tested all checks good. Unit is now operating as designed. Advised customer on repair.

We serviced a

GE RANGE

Model JGB760SEF2SS

Near Round Rock, TX 78681

Wesley

Job Details: 06/10/2022

"Arrived onsite to test for intermittent issue with front burners. Cleaned front burners and installed properly and eliminated all failure symptoms. Advised customer that in event of ongoing issues, the spark module could be replaced based on witnessing the sparking not occurring in the front burners when it has failed in the past.

We serviced a

GE COOKTOP

Model JGP3030SL1SS

Near Cedar Park, TX 78613

Wesley

Job Details: 06/10/2022

Arrived onsite for gas leak. Discussed with customer and determined original symptom was orange flame. Explained moisture in the air will change the flame color. Gas company did find a small leak. Tested and tightened connections to repair leak. Unit is now operating operating within specifications.

We serviced a

SAMSUNG DRYER

Model DV5451AEW/XAA

Near Kyle, TX 78640

Justin

Job Details: 06/10/2022

Arrived on site to install previously diagnosed parts. I installed the element and then tested the unit. The unit is now working as designed. Call complete.

We serviced a

SAMSUNG REFRIGERATOR

Model RS25H5111SR/AA

Near Buda, TX 78610

Justin

Job Details: 06/10/2022

Arrived on site to install previously diagnosed parts. I installed the fan assembly and then tested the unit. I found the unit now working as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW05

Near Austin, TX 78736

Justin

Job Details: 06/10/2022

Arrived on site for a refrigerator not making ice. I checked temps and found them good. I then jumped the IM harvest and found it got stuck indicating a bad IM. I installed the new IM and then tested the unit. The unit is now working as designed.

We serviced a

KITCHENAID OVEN

Model KODE500ESS02

Near Austin, TX 78735

Justin

Job Details: 06/10/2022

"Arrived on site for a wall oven throwing an F1E0 for UI short. Upon arrival the unit was throwing the error. I tried to test the unit, but the error would be thrown every couple of seconds. I gained access to the inside of the console and found corrosion on the board. In order to repair the unit it will need a new console.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Cedar Park, TX 78613

Wesley

Job Details: 06/10/2022

Arrived onsite for leaking filter housing. Replaced the reservoir assembly. Unit is now operating as designed without leaking. All checks good.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS1

Near Austin, TX 78733

Justin

Job Details: 06/10/2022

Arrived on site for a dishwasher not spraying from the tube assembly properly. Upon arrival the customer showed me how the tube assembly had a large crack in it. They also had bought the wash arm and wanted that installed. I installed both parts. The unit is now as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Belton, TX 76513

Jonathan M

Job Details: 06/10/2022

"Arrived on site for a refrigerator that has a defrost issue. Inspected unit and work area. Confirm customers complaint and found frost all over the shelves in the freezer and all over the evaporator cover. Checked the gasket and found the gasket loose on the bottom causing the issue. Attempted to fix the freezer gasket back onto the door and found the door seal weak and allowing the gasket to fall back down. Advised the customer that because of this issue, he would need to replace his door at the minimum and could potentially have other issues as well.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Belton, TX 76513

Jonathan M

Job Details: 06/10/2022

Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. Confirmed the customer complain and ran through diagnostic testing for all ice making parts. Found all working. Ran through the error codes for the icemaker and found an E5 indicating a field semester or timed icemaking. Replaced the icemaker and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

GE REFRIGERATOR

Model ZFGB21HZCSS

Near Georgetown, TX 78628

Lou

Job Details: 06/10/2022

"Arrived on site to install previously diagnosed and ordered part. Due to the right RC door gasket failure, I removed and replaced the gasket using my heat gun to shape/form the gasket before installing. Once installed, I formed the gasket more and recommended that the customer leave the door closed for approximately 6 hours to allow the gasket to form to the chassis.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Georgetown, TX 78628

Lou

Job Details: 06/10/2022

"Arrived on site to inspect refrigerator fresh foods section not cooling. Upon further inspection, I removed the right crisper drawer and found the RC evaporator cover with ice on the bottom of it. The RC evaporator is engulfed in ice/frost. I checked the deli control and it is functioning. I advised the customer of my findings and what parts would be needed at this time and then had my customer read a disclaimer provided by management. I advised the customer that due to the amount of parts needed, repairs are not cost effective and as said in the disclaimer, can not be guaranteed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSC703HPS00

Near Georgetown, TX 78628

Lou

Job Details: 06/10/2022

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested the temps in the FC=4 degrees. Placed unit in diagnostics and tested the ice maker in test 44. Tray began to harvest then made a popping noise and stopped. I removed the ice bin cover and found the tray was damaged. I removed and replaced the ice maker and retested and unit is operating as designed. Recommended that the customer remove the ice bin at least one time a week and clean and let air dry before placing back in the unit. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Manor, TX 78653

Matthew

Job Details: 06/10/2022

Arrived onsite for upper rack adjuster failure. Found adjuster visibly failed. Replaced with updated kit. Tested unit and unit is functioning properly. Job complete

We serviced a

WHIRLPOOL OVEN

Model WFG525S0JS0

Near Manor, TX 78653

Matthew

Job Details: 06/10/2022

Arrived onsite for range not functioning properly. Upon arrival customer stated bake function not operating and oven light stays on. This all took place after a storm. Inspected board and found board had failed. Light relay sending constant voltage. Broil would intermittently function after power cycle and bake turned on for just a few seconds then stopped. After that no response.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Austin, TX 78758

Matthew

Job Details: 06/10/2022

Arrived onsite for refrigerator not defrosting properly. Customer is having to manually defrost. Upon arrival called tech line. Follow previous recommendations and did not correct the issue. Tech replied as of Monday found discrepancies in tech sheet. Previous recordings on heater were accurate. Evaporator frost pattern was heavy in top and low on the bottom indicating the heater was working but not going through a full defrost. Recommended replacing controls. SR#7733621222. Replaced control and UI. Unit is functioning properly. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS6

Near Austin, TX 78758

Matthew

Job Details: 06/10/2022

Arrived onsite to replace previously diagnosed parts. Replaced filter board. Tested unit heating water and unit is functioning properly. Job complete

We serviced a

WHIRLPOOL WASHER

Model KDTM604KPS0

Near Austin, TX 78730

Matthew

Job Details: 06/10/2022

Arrived onsite to replace previously diagnosed parts. Replaced sump and motor assembly and vent. Tested unit and unit is functioning properly. No leaks present at this time. Job complete

We serviced a

JENN-AIR COOKTOP

Model JED4430WS02

Near Austin, TX 78750

Scott

Job Details: 06/10/2022

"Arrived on site ,replaced cooktop. Tested unit all functioning properly.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HB08

Near Jarrell, TX 76537

Gerry C

Job Details: 06/10/2022

"Arrived to inspect bulb always on. I found the cooktop light would stay on at full power, regardless of control setting. I removed and replaced the control and the light would not work, but found the bulb had then failed. I suspect that due to it being always on, it failed prematurely. I verified the correct voltage to the bulb socket. I advised the CX that the mfg will not cover light bulbs and to obtain a replacement locally. They will contact Whirlpool if there are further issues."

We serviced a

WHIRLPOOL OVEN

Model WFE505W0JS1

Near Jarrell, TX 76537

Gerry C

Job Details: 06/10/2022

Arrived to inspect broken door. I found the handle assembly had been broken during installation and I removed and replaced. Operational test good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5FHEXVB01

Near Killeen, TX 76542

Tyler

Job Details: 06/10/2022

Arrived on site for refrigerator leaking after from fc. Upon arrival co firmed issue and found a clogged drain line. After clearing drain I found unit functioning as designed with no further failures. Call complete

We serviced a

AMANA RANGE

Model AER6303MFS5

Near Killeen, TX 76543

Tyler

Job Details: 06/10/2022

Arrived on site for range not working. Upon arrival confirmed complaint. After further inspection I found cause of failure was loss of power at outlet. I found L1- neutral was 120. L2-neutral was only 8v.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM01

Near Round Rock, TX 78665

Cliff

Job Details: 06/10/2022

Arrived on site to replace previously ordered parts for refrigerator. Replaced ui and hv controls and tested unit. All is working properly at this time and no leaks were found at time of service.

We serviced a

WHIRLPOOL OVEN

Model WOS31ES0JS01

Near Leander, TX 78641

Kimo

Job Details: 06/10/2022

Arrived onsite for oven with no power. Upon inspection I found that the control had burnt. I replaced then control. I noticed that the breaker that is labeled oven would not turn the oven off. I advised that customer to have electrician come out to check that as it may have been the cause of the failure. Tested unit and found unit operating as designed. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS4

Near Leander, TX 78641

Kimo

Job Details: 06/10/2022

Arrived onsite for dishwasher not drying properly. Upon inspection I found that the unit was operating as designed but cx was not using rinse aid. I advised customer to start using rinse aid and that should help with drying the dishes. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Leander, TX 78641

Kimo

Job Details: 06/10/2022

Arrived onsite for refrigerator not making ice in top ice maker and making too much ice in the icemaker in the freezer. Upon inspection of the ice maker in the freezer I four. The ice level arm was not attached properly causing the ice maker to think that it was constantly empty I corrected this.I then ran diag on the rc ice maker and found no codes this time and the temps in the icebox at 8* I ran a ice maker water fill yeast and found that it would fill them ran a harvest test and found that icemaker would harvest. I advised cx to wait a few hrs. For unit to make ice. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS00

Near Georgetown, TX 78628

Kimo

Job Details: 06/10/2022

Arrived onsite for refrigerator with led malfunction. Upon inspection I found that all connections were good. Upon further inspection I found that the top back led on the left had failed I replaced it and found that the unit is now operating as designed. Job complete.

We serviced a

WHIRLPOOL DRYER

Model WED8620HC1

Near Austin, TX 78733

Justin

Job Details: 06/10/2022

Arrived on site for a dryer with no heat. I tested the unit and found no heat at all. I checked voltage at the wall and terminal block and both were good. I then gained access to the element and found it open. I installed the new element and then tested the unit. The unit is now working as designed.

We serviced a

MAYTAG DRYER

Model MED8630HC0

Near Austin, TX 78746

Justin

Job Details: 06/10/2022

Arrived on site for a dryer making a loud squeak. I tested the unit and found it coming from the idler pulley. I also found the supports not spinning well. I installed both parts and then tested the unit. The unit began working as designed.

We serviced a

KITCHENAID MICROWAVE

Model KBMS1454SSS1

Near Austin, TX 78746

Justin

Job Details: 06/10/2022

"Arrived on site to install previously diagnosed parts. I installed the mag, cap, and diode. I then tested the unit with a MW safe cup of water. The unit is running as designed.

We serviced a

AMANA DRYER

Model NED4655EW1

Near Kyle, TX 78640

Kevin

Job Details: 06/10/2022

"Arrived outside and found door switch is broken, after replacing it confirmed dryer is operating properly, job complete"

We serviced a

GE REFRIGERATOR

Model GTS22WCPBRWW

Near Kyle, TX 78640

Kevin

Job Details: 06/10/2022

"Arrived on site and inspected refrigerator and found fresh food door gasket is torn

We serviced a

MAYTAG WASHER

Model MHWE200XW00

Near Kyle, TX 78640

Kevin

Job Details: 06/10/2022

"Five down site and found Bello has multiple tears, after replacing it ran a diagnostic cycle and verified it is no longer leaking.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Marion, TX 78124

Andrew

Job Details: 06/10/2022

Arrived on site to test unit for water leaking from ice maker area. Removed ice maker and found ice was sitting to the very front of icemaker. Upon further inspection found unit was leaning slightly forward causing water spill out the the front of ice maker. Leveled unit and tested. Unit is working as designed. Valve opening and closing as designed. Customer stated water pressures fluctuate as lines area tapped into with new homes being built around her. Advised if pressures are not within recommended psi valves will not operate as designed and might be adding to the issue. PSI is currently correct at 50psi. No leaks detected. Job complete.

We serviced a

WHIRLPOOL WASHER

Model MVWB835DW0

Near Luling, TX 78648

Andrew

Job Details: 06/10/2022

"Arrived on site to replace previously diagnosed gearcase, slider and wash plate. Verified parts were needed. Replaced parts, tested unit, unit now working as designed. No leaks detected. Collected remaining balance of 478.75. Job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS01

Near Lockhart, TX 78644

Andrew

Job Details: 06/10/2022

"Arrived on site to replace RC evap cover assembly from previous diagnosis. Verified thermistor was needing replaced. Replaced evap cover and placed thermistor in proper location. Tested unit, unit working as designed. FC thermistor reading properly. No leaks detected.

We serviced a

FRIGIDAIRE MICROWAVE

Model FGMV175QFA

Near Belton, TX 76513

Jonathan M

Job Details: 06/10/2022

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the fuse and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

LG REFRIGERATOR

Model LMXC23796S01

Near Austin, TX 78738

Brandon

Job Details: 06/10/2022

"Arrived onsite for customer complaint of things thawing in freezer section. Found intermittent temperature issues, if problems continue, will need freezer evaporator cover, and main control board."

We serviced a

SAMSUNG DRYER

Model DV419AEW/XAA-00

Near Austin, TX 78732

Brandon

Job Details: 06/10/2022

"Arrived onsite for customer complaint of rattling noise, found noise coming from rear bulkhead being loose at heater assembly, I added a screw to hold heater assembly in place, unit tested good."

We serviced a

KENMORE WASHER

Model 110.2691269

Near Austin, TX 78734

Brandon

Job Details: 06/10/2022

"Arrived onsite for customer complaint of unit not finishing a cycle, found failed lid switch, I replaced switch, unit tested good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Austin, TX 78734

Brandon

Job Details: 06/10/2022

"Arrived onsite for customer complaint of water leaking inside the RC, I found clog in drain line, I removed clog, unit tested good."

We serviced a

KITCHENAID ICE MACHINE

Model KUIX335HPS00

Near Dripping Springs, TX 78620

Brandon

Job Details: 06/10/2022

"Arrived onsite for customer complaint of thin ice, found water reservoir was hanging down due to liner broken where the reservoir mounting screw attaches, non repairable. Called tech line SR# 7733851977"

We serviced a

GE WASHER

Model GTW465ASN0WW

Near Georgetown, TX 78628

Gerry C

Job Details: 06/10/2022

"Arrived to instal previously diagnosed and ordered part. I removed replaced the control board and set the personality to #16 and tested through service mode tests. The unit operated as designed and all functions were present. No leaks observed during service. From prior notes- Control

We serviced a

WHIRLPOOL REFRIGERATOR

Model Eb22dkxfn01

Near Cedar Park, TX 78613

James

Job Details: 06/10/2022

"Performed streem diagnosis. Found unit is not cooling but fans are running and no frost build up on freezer evaporator. Also found middle hinge failing causing fresh food door to cut into the top of the freezer door and has damaged the gasket on the freezer door. Found shelf bars for freezer door broken off and missing and fresh food door handle support has cracked causing handle to be loose and comes off. Fresh food door liner also has a crack in it allowing outside air to migrate into the unit when doors are closed. The unit will need a full sealed system replacement, Door gaskets, door liner, Hinge, Freezer door liner and door bars and brackets.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Lakeway, TX 78738

Luis

Job Details: 06/10/2022

Arrived on site for frost and water droplets in freezer section. Called tech support ran test per tech support needs a new freezer door. Ordering new door and brqcketsSr#7733619313; ordrng 1 W11449028 (Freezer door) and 1 W10839793 (Nameplate)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW02

Near Austin, TX 78704

Luis

Job Details: 06/10/2022

"Arrived on site for freezing in fresh food. Removed evaporator cover found large ice ball on inlet of evaporator,ordering a compressor,drier and evaporator job will need 2hrs; ordrng 1 W10836706 (Evaporator) and 1 W11092625 (Compressor) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access valve) and 1 2hrs (2 hrs)"

We serviced a

FRIGIDAIRE RANGE

Model FGEF306TMFD

Near Hutto, TX 78634

Cliff

Job Details: 06/10/2022

Arrived on site to diagnose a range with a burner not working properly. Found rf burner outer coil not operating and burner will need to be replaced to complete repairs. Return date set for 6/16.; ordrng 1 316282101 (Rf burner)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Manor, TX 78653

Matthew

Job Details: 06/10/2022

Arrived onsite for hood light not functioning. Upon arrival found bulb stuck in socket. Removed remaining bulb and tested. Not receiving proper voltage from control. Will Need to order main control board. Returning with housing and bulb. Office to reschedule. Will needs parts research on main board. No parts breakdown on service matters. ; ordrng 1 Partsresearch (Main control)

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near New Braunfels, TX 78132

Andrew

Job Details: 06/10/2022

"Arrived on site to test unit for no water. Found error code f8e1(no water). Cleared code and ran multiple diagnostics. Got multiple error codes randomly its no rhyme or reason. F5e2(door switch), f7e1(wash motor failure). F9e4(tub light failed), f10e5(diverter leak), f9e1(no drain), etc. Every error code popped up independently. Checked harness and connections, found no issues. Recommend replacing control. Office to reschedule. ; ordrng 1 W11462460 (Control)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Austin, TX 78704

Joe Z

Job Details: 06/10/2022

"WL electric company repaired circuit. Double checked polarity and got 120 from black to white, 120 from black to chassis, and zero from white to chassis. Test overall operation of unit and unit operates correctly. The display just shows numbers blinking/ fading. Need to replace UI and return with control and ribbon cable. Office to reschedule ; O-emld tckt"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Canyon Lake, TX 78132

Andrew

Job Details: 06/10/2022

Arrived on site to tts unit for noise from evap motors and water accumulating around ice bin. Found evap motors were making noise because air leak from drain tube. Drain tube was missing s few and completely unattached from liner tubes. Installed screw and placed a bead of caulk around fill tube to seal air gap. Recommend installing pressure regulator and hose kit for water leaking from ice maker as pressures are inconsistent. Office to reschedule. ; ordrng 1 W10786952 (Pressure valve) and 1 8212547RP (Water line)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Austin, TX 78729

Scott

Job Details: 06/10/2022

"Arrived on site . Ran diagnostics and got diverter error codes . Also found on door screw stripped , will need to be drilled out If any access to inner door components are needed . Ordering Sump , door screws return visit 6/16; ordrng 1 W11460945 (Sump and motor) and 2 WPW10348409 (Door screw short)s"

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Austin, TX 78726

Scott

Job Details: 06/10/2022

"Arrived on site for dead washer . Found unit not responding and latch locked . Got lid unlocked . Found drain pump had shorted out and caused main control board to fail. Will need control and drain pump.; ordrng 1 W11419171 (Control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Jarrell, TX 76537

Gerry C

Job Details: 06/10/2022

"Arrived to inspect no ice. I found the ice maker fill tube was frozen and I used steam to remove the ice. I tested the unit and it operated and filled as designed. The RH RC door had two tears and will require replacement. No leaks observed during service. ; ordrng 1 W11456682 (Door Gasket, RC, RH)"

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FS2

Near Austin, TX 78723

Leonardo

Job Details: 06/10/2022

Arrived on site to test unit for unit turning itself on. Went to replaced board and found new board damaged. Ordering board again and harness. Office to reschedule unit its in the maintenance garage. ; ordrng 1 W10894098 (Control) and 1 W11172419 (Console harness)

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FS2

Near Austin, TX 78723

Leonardo

Job Details: 06/10/2022

Arrived on site to test unit for unit turning itself on. Found bad control office to reschedule ordering new board ; ordrng 1 W10894098 (Control board)

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FRT18HS6JS4

Near Lampasas, TX 76550

Tyler

Job Details: 06/10/2022

Arrived on site for refrigerator not cooling properly. Upon arrival confirmed issue and found both compartments over 50?. Pawn further inspection I found the Eve coil barely frosted over. Sound AirPods to compressor at .6. Both fans are running. Dryer was colder than room temp and getting colder the longer the unit stayed on. Also found evidence of sealed system leak as well as floating restriction with PSI pressures equalizing to 35-40 on the high side in under 1minute when powered off and would immediately rise to 150 and then rapidly fluctuate between 135 and 150 psi on the high side went on. Unit will require siles repair as well as a rescheduled two hours for repair once availability of all parts is known; ordrng 1 Cnote (Needs autho/3hr repair) and 1 5303918274 (Evap coil) and 1 5303918415 (Compressor) and 1 241785402 (Condenser coil) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 Cnote (Nitrogen)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHZ00

Near Leander, TX 78641

Kimo

Job Details: 06/10/2022

Arrived onsite for to install previously diagnosed pats. Upon inspection of pats I noticed that the ice door actuator was need orange DOOR-ICE.and set return for 06/20/22.; ordrng 1 W11189145 (DOOR-ICE)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ08

Near Round Rock, TX 78665

Wesley

Job Details: 06/10/2022

Sr#7733859029 arrived onsite for not cooling and found compressor getting power to the relay but windings shorted and not kicking the compressor on at all. Checked hi side line per CS out of compressor for black oil but not sludgy or dirty. Techline recommending flushing lines with nitrogen and replacing compressor to repair. Office to reschedule. ; ordrng 1 Nitrogen (Nitrogen) and 1 W11209866 (Compressor) and 1 WPW10143759 (Uv dryer) and 1 W10913906 (Access valve)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS3

Near Round Rock, TX 78681

Wesley

Job Details: 06/10/2022

Arrived onsite and found unit operating with failed pump motor.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Leander, TX 78641

Wesley

Job Details: 06/10/2022

Arrived onsite and found cause of noise was the freezer evap frosted through. Ran force defrost and found 120v out put to the the heater during defrost but no defrost function. Ordering defrost harness and ui. Ordering hv board. Office to reschedule. Customer defrosting unit. ; ordrng 1 W11249952 (Evap motor) and 1 WPW10675033 (Hv control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near Cedar Park, TX 78613

Wesley

Job Details: 06/10/2022

Arrived onsite and found unit operating with hi temps due to freezer evap frozen through. Advised customer on needed repair and defrosting the unit. Returning with evap harness and heater. ; ordrng 1 W11249952 (Evap motor harness) and 1 WP12729128 (Defrost heater)

We serviced a

SAMSUNG MICROWAVE

Model ME18H704SFG

Near Kyle, TX 78640

Leonardo

Job Details: 06/10/2022

Arrived on site to test unit for not working power. Replaced both switches test unit and unit getting power and closing but need the other switches and control board. Office to reschedule ; ordrng 1 3405-001033 (Switch) and 1 3405-001034 (Switch) and 1 3501-001324 (Control board)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Belton, TX 76513

Jonathan M

Job Details: 06/10/2022

Arrived on site for a refrigerator that is still having defrost issues. Inspected unit and work area. Confirmed the customers complaint and checked resistance through the evaporator thermistor. Found the thermistor within range. Tested continuity through the freezer harness and found proper continuity. Checked resistance through the heater and found it registering 87.1 ohms. I called Whirlpool Techline and spoke to Adrian SR# 7733674338. He had me run several checks from the control and asked if we had replace the control. I checked with the claims department and found that only the evaporator thermistor and freezer harness had been replaced. He advised to replace the control at this time and to call back if further issues persist. Ordering the part and the office will need to contact the customer about a return date due to an out of stock and PSB item.; ordrng 1 WRS315SDHZ08 (Control box)

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Georgetown, TX 78628

Lou

Job Details: 06/10/2022

"Arrived on site to unstack unit and get model/serial numbers for unit. Upon arrival, both techs removed the dryer from the top of the unit and unlocked the washer door and retrieved the model/serial numbers. Attempted to place the unit in diagnostics and it failed three times. Following service pointer #W11395614, I am ordering the main control and office to schedule return service due to the availability of parts. Advised the customer of the findings and ordering of the control. Placed the dryer back on top of the washer until return service. ; ordrng 1 W11574590 (Control) and 1 CNOTE (2 man)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT313CZLZ00

Near Austin, TX 78756

Scott

Job Details: 06/10/2022

Arrived on site for no cool fridge. Found unit at room temp. Compressor would only hum for a few seconds then shut down . Getting correct voltage. Ordering Nitrogen Uv drier Compressor EvapLock ring r600 kit Unit is not hooked up to water . Call to set return ; O-emld tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM03

Near Salado, TX 76571

Gerry C

Job Details: 06/10/2022

"Arrived to inspect ice issue. The CX described an issue where the ice would clump and get stuck within the dispenser chute. I found the chute gasket missing and it will be required to correct the issue. The right RC door gasket had several tears and will need to be replaced. The FC doors lower gasket channel is warped and can be corrected with aplastic shim upon return. The unit will require leveling and adjustment as well. No leaks observed during service. Tech GC please; ordrng 1 WPW10287601 (Ice Chute Gasket) and 1 W10830274 (RC, RH Door Gasket) and 1 GCO (Tech GC Please)"

We serviced a

WHIRLPOOL WASHER

Model MVW6230HC2

Near Salado, TX 76571

Gerry C

Job Details: 06/10/2022

"Arrived to inspect no operation and stored codes. F7E1 X2, F0E7 stored in memory. I found the capacitor had no measurable capacitance and I installed a test cap and the unit operated as designed. There was a loud squeal during spin and the gear case will need to be replaced upon return. Office to order capacitor. No leaks observed during service. ; ordrng 1 W11395618 (Capacitor)"

We serviced a

WHIRLPOOL MICROWAVE

Model KOCE500ESS20

Near Georgetown, TX 78633

Gerry C

Job Details: 06/10/2022

Arrived to instal previously diagnosed and ordered parts. I removed and replaced the outer door assembly and found the label was incorrect. Office to order label and contact the CX to arrange return service. ; O-emld tckt

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Killeen, TX 76549

Tyler

Job Details: 06/10/2022

Arrived on site for microwave not turning off surface bulb. Upon arrival confirmed issue. Acu is sending co start power to bulb due to fuse relay on control. Couldnt reschedule with customer due to conflict in schedule. Will need office to reschedule with customer once part availability is known. Call complete ; ordrng 1 W11342846 (Control)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Round Rock, TX 78664

Cliff

Job Details: 06/10/2022

Inspected parts as compressor box had been opened previously and noticed compressor packed poorly and discharge tube had been bent during shipping. As discharge port on this compressor is easily damaged I'm reordering compressor. Informed homeowner of issue and office to set return appointment. ; ordrng 1 W11592010 (Compressor)

We serviced a

JENN-AIR FREEZER

Model JBZFL24IGX00

Near Austin, TX 78746

Justin

Job Details: 06/10/2022

Arrived on site for a freezer getting to cold. Upon arrival the customer stated the unit will constantly get snowy ice on everything in unit. Upon further inspection I found the right side door bracket physically bent which was allowing the door to not seal properly. The customer also stated the IM was not working. I put the unit into diagnostics mode and ran a harvest. I found the IM failed to harvest but had good voltage. I am ordering the bracket and IM to replace. Office to reschedule. ; ordrng 1 W11302040 (Door Bracket) and 1 W11234554 (Icemaker)

We serviced a

SAMSUNG REFRIGERATOR

Model RF267AEBP/XAA-01

Near Kyle, TX 78640

Kevin

Job Details: 06/10/2022

Arrived on site and inspected refrigerator and found ice underneath deli drawer. Will need to bring back fresh food evaporator cover and drain heater and drain hose. Customer will defrost refrigerator before next visit.; ordrng 1 DA61-03644A (Drain tube heater) and 1 DA97-07190G (fresh food evap cover assembly)

We serviced a

WHIRLPOOL RANGE

Model WGG745S0FS02

Near Lockhart, TX 78644

Andrew

Job Details: 06/10/2022

Arrived on site to test unit for getting too hot. Found temp display not changing much when preheating. Causing oven to get hotter. Recommend replacing oven sensors and control. Office to reschedule. ; ordrng 2 WP7430P044-60 (Oven sensors)s and 1 W10878844 (Control)

We serviced a

SAMSUNG WASHER

Model WF45N5300AV

Near Harker Heights, TX 76548

Jonathan M

Job Details: 06/10/2022

Arrived on site for a washing machine that is leaking during the washing cycle. Inspected unit and work area. Confirmed the customers complaint and found the front side of the door gasket bowed causing water to leak out of the washer when washing clothes. We had not received the part in time for the service today so The office will need to contact the customer about a reschedule date due to unknown part arrival. ; O-emld tckt

We serviced a

WHIRLPOOL ICE MACHINE

Model KUID308HPS00

Near Briarcliff, TX 78669

Brandon

Job Details: 06/10/2022

"Arrived onsite for customer complaint of no ice, I ran diagnostic test, found all tests passed except the hot gas valve didnt defrost the evaporator quick enough. Took over 30 seconds to melt the frost build up from the compressor test. Ordering hot gas valve, and condenser. ; ordrng 1 W10206473 (Hot gas valve) and 1 759113 (Hot gas valve) and 1 2313624 (Condenser) and 1 212643 (Sealer gum) and 1 Cnote (Office to reschedule) and 1 Cnote (SS tech) and 1 Cnote (3 hour job)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Lakeway, TX 78738

Brandon

Job Details: 06/10/2022

"Arrived onsite for customer complaint of unit not starting a cycle, found lid lock failed, I replaced lid lock, ran test cycle, found gearcase leaking oil. Ordering gearcase, capacitor, actuator, cam, and motor. ; ordrng 1 W11449840 (Gearcase) and 1 Cnote (Office to reschedule) and 1 W10677723 (Motor) and 1 W11162560 (Capacitor)"

We serviced a

FRIGIDAIRE DISHWASHER

Model FFCD24137959

Near Georgetown, TX 78628

Jonathan S

Job Details: 06/10/2022

"Arrived on site for dishwasher not power on. Inspected unit and work area. Found GFCI tripped. Reset GFCI and found control panel on. Tested operation and found wash motor not activating. Meas voltage to wash motor and found correct. Will need to replace wash motor.

We serviced a

WHIRLPOOL WASHER

Model MVW6230HC2

Near Hutto, TX 78634

Cliff

Job Details: 06/10/2022

Arrived on site to diagnose a washer that is not draining. Found drain pump wiring disconnected preventing pump from running. Rewired pump and tested unit. Found all is functioning properly at this time.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Dripping Springs, TX 78620

Luis

Job Details: 06/10/2022

"Arrived on site. Diagnosed a defective icemaker,replaced icemaker powered unit on icemaker ran through a cycle and filled with water."

We serviced a

WHIRLPOOL FREEZER

Model KRMF706ESS01

Near Austin, TX 78737

Luis

Job Details: 06/10/2022

"Arrived on site for water leaking and ice build up. Found bowed drain pan,cleared ice cleared drain pan per service pointer replaced drain pan,checked water flow good,secured evaporator to suction line using foil tape and a zip tie,secured evaporator to liner wall using clamps and zip ties,secured cover with for screws.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GSF26C5EXY00

Near Austin, TX 78737

Luis

Job Details: 06/10/2022

"Arrived on site for not dispensing water. Installed new filter found water not dispensing unless forcing filter further in housing,diagnosed a defective filter housing,replaced filter housing installed filter tested water dispenser unit working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Austin, TX 78748

Luis

Job Details: 06/10/2022

"Arrived on site. Removed defective icemaker,installed new icemaker,power cycled unit ran diagnostics icemaker ran harvest no errors,ran fill test passed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FDAM04

Near Austin, TX 78748

Luis

Job Details: 06/10/2022

"Arrived on site. Found no lights in freezer section and dim in fresh food,diagnosing defective freezer led module,replaced led module all lights working as designed

We serviced a

JENN-AIR ICE MACHINE

Model JIM158XYRS2

Near Austin, TX 78704

Luis

Job Details: 06/10/2022

"Arrived on site for no ice and hot. Found on led flashing diagnosed a defective bin thermistor ran diagnostics weak water flow due to defective valve. Replaced bin thermistor and valve,found hair line crack on pan added adhesive to crack,ran diagnostics all test passed.; used 1 WPW10511923 (Thermistor) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM05

Near Georgetown, TX 78628

Jonathan S

Job Details: 06/10/2022

"Arrived on site for refrigerator FC light not working and water filter needs to be change. Inspected unit and work area. Tested voltage to LED module and found failed module. Will need to replace module to repair. Removed failed module and installed new. Tested door switch and door operation. Found working as designed. Removed water filter and installed new. Flushed water system. All tested good, no water leaks detected during service.

We serviced a

MAYTAG WASHER

Model MVWB725BW0

Near Georgetown, TX 78633

Lou

Job Details: 06/10/2022

"Arrived on site to inspect washer spin speeds. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and the unit bearing is getting very loud. I manually tested the spin mode and the unit is operating as designed except for the loud bearing.