Service History 562

Near Round Rock, TX 78664
Andy
Job Details: 07/22/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 Arrived on site for refrigerator humming noise. Tested and inspected unit and found noise is normal. Showed customer use and care guide on unit noise and instructed on use and care and practice for best performance. No water leaks present at time of service.
Near Kyle, TX 78640
Richard
Job Details: 07/22/2020
REFRIGERATOR JENN-AIR JFFCC72EFP00 Arrived onsite for the refrigerator leaking water in the fresh food compartment. During testing found that the drain was clogged causing water to leak under the filter housing and drawers. Removed drain assembly from back compartment of refrigerator and cleaned it out and steamed out ice build up in drain pan and water drained out. Cleaned and removed all water. Inspected doors and found no issues with the the doors. They are closing just fine. Complete
Near Killeen, TX 76542
Tyler
Job Details: 07/22/2020
WASHER MAYTAG MHW5630HC0 Arrived on site to repair washer not turning on. After installing the main control as well as the power harness between the main control and the UI display I was able to turn the washer on and tested thoroughly for an error codes or other issues. No error codes are shown and washer is working as designed. Call complete
Near Austin, TX 78717
David S
Job Details: 07/22/2020
DISHWASHER KITCHENAID KDTM604KPS0 Arrived on site for dishwasher not powering on. I inspected the unit and work area. I found the outlet had power. I inspected the junction box and found the unit not wired properly. I wired the junction correctly and plugged the unit in. The unit powered on. Job complete no water leaks detected.
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 07/22/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 "Arrived on site for for refrigerator being loud. Inspected unit and work area. Found unit having cabinet vibration. Adjusted leveling feet to square unit. Added sound pads user condenser. Tested operation. All tested good, no water leaks detected."
Near Waco, TX 76707
Jonathan M
Job Details: 07/22/2020
DISHWASHER WHIRLPOOL WDF560SAFM2 "Arrived on site for dishwasher that is not draining all the water out. Inspected unit and work area. Placed in in-service diagnostics and found an F6 E4 (float switch open) error code. Inspected drain hose and found the hose going uphill into a garbage disposal. Ran unit through an auto test and found the unit working as designed. I ran the sink and found water flowing back into the drain hose from her garbage disposal when the water filled the sink and advised the customer that the issue was with her drain hose not looping up before it went into her garbage disposal. I advised her to buy an o-clamp so she can have the camp hold her drain hose to the wall with a screw. For the short term, I used metal tape to hold the drain hose up for her. Unit is working as designed. Call complete."
Near Austin, TX 78746
Kevin
Job Details: 07/22/2020
WASHER WHIRLPOOL WFW92HEFBD0 "Arrived on site and inspected washer and found error codes F3E1, F6E3, F8E2, F5E2, ran diagnostic cycle and valves are good, motor is good, drain pump is good. All functions on washer are operating properly
Near Austin, TX 78729
Wesley
Job Details: 07/22/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived on site and replaced inner door and console. Unit is now cosmetically correct.
Near Austin, TX 78756
Wesley
Job Details: 07/22/2020
REFRIGERATOR KITCHENAID KRFC300ESS01 Arrived on site and found icemaker failed. Replaced icemaker. Unit is now operating as designed.
Near Austin, TX 78733
Leonardo
Job Details: 07/22/2020
VENTHOOD KITCHENAID KXD4636YSS5 Arrived on site to replace motor assembly. Replaced assembly test unit and unit going up but have to hold buttons down. Will need to order new motor assembly requestin 2 hours. ; ordrng 1 2HOURSJOB (2 HOUR JOB ) and 1 W11187731 (MOTOR ASSEMBLY )
Near Austin, TX 78739
Kevin
Job Details: 07/22/2020
DISHWASHER KITCHENAID KDTE204GPS0 "I’ve done site and inspected dishwasher and found sump is leaking. After replacement dishwasher is no longer leaking, no leaks from connections, complete"
Near Briarcliff, TX 78669
Brandon
Job Details: 07/22/2020
MICROWAVE WHIRLPOOL WMH32519HZ5 "Arrived on site for customer complaint of unit not starting, found frame was bent just enough to cause door not to close.
Near Georgetown, TX 78628
Cliff
Job Details: 07/22/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site to diagnose a oven that is giving fan speed error. Tested unit and found upper cooling fan bearings too tight causing it not to start consistently. Replaced upper fan motor and tested unit. Found all is functioning properly at this time.
Near Georgetown, TX 78628
Jonathan S
Job Details: 07/22/2020
DISHWASHER GE GDF530PSM2SS Arrived on site for dishwasher not starting cycle. Inspected unit and work area. Tested voltage to unit and found correct. Checked door switch and found found reading properly. Found boost button is work as start key and last 2 keys not responding. Called tech support and spoke with Don. He stated to replace UI and have main control. Found on parts lookup not matching unit. Contacted parts department (SR). Was able informed to order parts and will research. Office to schedule appointment when ETA is available.; ordrng 1 SEENOTE (SCH APT & Research parts) and 1 WD12X24415 (UI) and 1 WD21X26182 (UI HOUSING)
Near Pflugerville, TX 78660
David S
Job Details: 07/22/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM13 Arrived on site to install door gasket. I removed the old door gasket and replaced with new. Job complete.
Near San Marcos, TX 78666
Richard
Job Details: 07/22/2020
DISHWASHER WHIRLPOOL KDTE104DSS0 Arrived onsite for the dishwasher not drying properly and washing properly. Ran diagnostics and found that rinse aid was not being used. And all functions tested good and heater came on. Unplug dishwasher and did a reset on the control. Advised customer to use rinse aid and monitor.
Near Georgetown, TX 78626
Lou
Job Details: 07/22/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM00 "Arrived on site to install previously diagnosed and ordered part. Due to the water/ice dispenser failing, I removed and replaced the left FC door ad tested. Unit is operating as designed. When I went to level the unit, I found the rollers were damaged and was unable to level the unit. I am ordering the front right/left rollers, both pins, both pin hitches and a CNOTE-LSO FOR TRAINING PURPOSES. No water leaks observed during service. Office to schedule return service.; ordrng 1 CNOTE (LSO-TRAINING PURPOSES) and 2 W11251741 (pin-hitch)s and 2 WP2179826 (rivet)s and 1 WPW10304659 (roller-cab) and 1 WPW10304660 (roller-cab)"
Near Leander, TX 78641
Cliff
Job Details: 07/22/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site to perform sealed system repair for refrigerator. Replaced compressor and filter dryer. Verified unit held vacuum. Charged unit with refrigerant and tested unit. Found all is fully functional at this time and no leaks were found at time of service.
Near Austin, TX 78745
Kevin
Job Details: 07/22/2020
DISHWASHER WHIRLPOOL Wdt720padb2 "Arrived on site and inspected dishwasher and found wash motor has failed. after replacement ran diagnostic cycle again and confirmed it is operating properly. No water leaks from connections at time of service, job complete."
Near Georgetown, TX 78626
Cliff
Job Details: 07/22/2020
DISHWASHER WHIRLPOOL WDF540PADM3 Arrived on site to diagnose a dishwasher that is not drying. Tested all parts and components and found no mechanical failures with unit at this time. Advised customer on necessity of rinse agent and hot water for proper drying. No further repairs are needed at this time and no leaks were found at time of service.
Near Austin, TX 78748
Leonardo
Job Details: 07/22/2020
DISHWASHER KITCHENAID WDT920SADM2 Arrived on site to replaced brace. Spoke with Shana and she will have to research part. Office to reschedule. ; ordrng 1 PARTRESEARCH (PART RESEARCH )
Near Austin, TX 78739
Luis
Job Details: 07/22/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site for ice build in freezer. Checked freezer door seal good,gasket sealing correctly to cabinet,removed freezer door found large gaps between liner and cabinet. Added adhesive to liner gaps."
Near Manor, TX 78653
Eman J.
Job Details: 07/22/2020
RANGE WHIRLPOOL WFE525S0HS1 "Arrived onsite for range oven not working. Tested system. Found. Main harness and power cable, burnt. Ordering harness W11449104, power cable pt400, block term WPW10245259. ; ordrng 1 PT400 (cord-power) and 1 W11449104 (MAIN HARNESS) and 1 WPW10245259 (block-term)"
Near Austin, TX 78754
Andy
Job Details: 07/22/2020
RANGE AMANA AGR5330BAS3 Arrived on site for range abnormal flames on cooktop and loose burner. Tested and inspected unit and found failed screw for burner head and abnormal flames. Removed failed part and replaced with new. Adjusted flames and tested unit. All operations are normal. No gas leaks present at time of service.
Near Killeen, TX 76542
Tyler
Job Details: 07/22/2020
DRYER MAYTAG MEDB765FW0 Arrived on site for a dryer that was still not drying. After running diagnostics I could not find any error codes are pulling up to indicate an issue I retested all hardware and heating element in all thermostat and fuses pass continuity voltage and on test power outlet is also receiving 240 V as it should main control is also working. I called whirlpool tech line and spoke with Chris Who stated: for customer to use hard pipe for venting Instead of the aluminum mesh. He also Instructed on howto add 15% additional heat time to auto dryer cycles. Call completeSr# 7728378772
Near Austin, TX 78730
David Z
Job Details: 07/22/2020
WASHER WHIRLPOOL Ghw9250ml1 Arrived on site to install previously diagnosed latch and handle to resolve door being stuck open. Installed parts and retested. Door is now closing and latching as designed. Call complete.
Near Austin, TX 78736
Luis
Job Details: 07/22/2020
REFRIGERATOR KITCHENAID KRFC704FBS00 Arrived on site for no ice. Ran diagnostics no air flow from ice box fan diagnosed a defective ice box fan. ; ordrng 1 SOONERIFPOSSIBLY and 1 W11407678 (ICE BOX)
Near Elgin, TX 78621
Andy
Job Details: 07/22/2020
DRYER WHIRLPOOL WED5000DW2 Arrived on site for dryer timer issues. Tested and inspected unit and found failed timer and knob. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Cedar Creek, TX 78612
Scott
Job Details: 07/22/2020
DISHWASHER KITCHENAID KDFE204ESS1 Arrived on site for no heat dishwasher . Ran diagnostics and got 7-1 error code . All checked normal on wash test . Heater came on . Ordering control. Please call to set return . No water leaks detected at time of service.; ordrng 1 W10703867 (heater) and 1 W10854229 (cntrl-elec)
Near San Marcos, TX 78666
Robert
Job Details: 07/22/2020
OVEN KITCHENAID KODE300ESS02 "Arrived onsite to test noise coming from oven. Tested unit and found that rear fan blade was the source of the noise. Replaced fan, tested unit to 350 degrees and unit was free of any noise. Job complete."
Near Georgetown, TX 78628
Lou
Job Details: 07/22/2020
WASHER WHIRLPOOL WTW4800XQ2 "Arrived on site to install previously diagnosed and ordered part. Due to the main control failure, I removed and replaced the main control and calibrated. Placed unit in diagnostics and tested and unit is operating as designed. No water leaks observed during service, job completed."
Near Georgetown, TX 78633
Jonathan S
Job Details: 07/22/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to install previous diagnosed part. Removed failed ice maker and installed new. Tested ice maker and monitored operation. All tested good, no water leaks detected."
Near Austin, TX 78703
Jacob
Job Details: 07/22/2020
REFRIGERATOR JENN-AIR JF42NXFXDE02 "Arrived onsite for unit building up ice in the back. Found that ice was over flowing at the bottom of the unit. Causing the door not to shut all the way, And causing buildup of frost. Found service pointer for new arm shut off for ice maker. Ordered part. Rescheduled with customer. ; ordrng 1 W11342242 (ARM-SHUTOFF)"
Near Liberty Hill, TX 78642
Paul
Job Details: 07/22/2020
VENTHOOD KITCHENAID KVWB406DSS2 Arrived onsite for a vent hood that the motor runs but doesn’t pull enough air. I found the unit working properly but it only has a 650 CFM motor. The unit has approximately 13 to 15 feet of duct with two 90 degree elbows and two 45 degree elbows. The unit barely draws air on the high setting and does nothing on low or medium fan speed. There is a 1200 CFM motor available for the unit but it is sold as an accessory. I explained to the customer that the unit is working as designed with what it has in it. Call complete.
Near Liberty Hill, TX 78642
Paul
Job Details: 07/22/2020
MICROWAVE KITCHENAID KOCE500ESS08 Arrived onsite for a microwave that the turntable turns but jerks sometimes and the fan is not running when in use. I tested the microwave and found the turn table drive very wobbly and loose. The drive needs to be replaced. I explained to the customer that the fan on the inside of the unit that he could see was the convection fan and it only worked in convection mode. I went over with the customer how the cooling fan works also. Ordering W11179756 shaft-turn. .; ordrng 1 W11179756 (shaft-turn)
Near Austin, TX 78725
Eman J.
Job Details: 07/22/2020
OVEN WHIRLPOOL WFG505M0BS3 Arrive do site for oven light not working. Tested system. Found bulb broke inside socket. Replaced socket and bulb. Tested system. Everything works as designed. Job complete.
Near Austin, TX 78725
Eman J.
Job Details: 07/22/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived onsite for dishwasher not drying. Tested system. Everything works as designed. Informed customer to use rinse aid to help her dishes dry.
Near Austin, TX 78723
Jacob
Job Details: 07/22/2020
WASHER WHIRLPOOL WTW5000DW3 Arrived onsite for unit not cleaning clothes. Tested unit. Unit needed to be balanced. Balanced unit. Replaced actuator and control board. Tested unit. Unit test good. No leaks at this time. Job complete
Near Georgetown, TX 78633
Jonathan S
Job Details: 07/22/2020
DISHWASHER KITCHENAID KDTM354ESS3 "Arrived on site for dishwasher not having a air gap installed on unit. Informed customer that it is not code to have drain gap. Inspected unit and work area. Found no drain loop in drain line. Was not able to find something to attach drain loop without drilling hole in cabinet. Sine there is a cabinet between dishwasher and sink recommend to add loop in cabinet between drain and dishwasher. Performed diagnostics mode and tested operation. Monitored test cycle and observed for possible leaks. All tested good, no water leaks detected."
Near Austin, TX 78739
Brandon
Job Details: 07/22/2020
WASHER MAYTAG MVW6230HW0 "Arrived on site for customer complaint of unit making loud noise, found noise coming from gearcase and agitator rubbing, ordering gearcase, agitator, motor, and drive pulley. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10721967 (drive pulley) and 1 W11026785 (motor-drve) and 1 W11093899 (AGITATOR) and 1 W11423758 (GEARCASE)"
Near Georgetown, TX 78628
Cliff
Job Details: 07/22/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site to replace switches for refrigerator. Found switches fully functional but inner door liner miss shaped causing it to not actuate door switch properly. Left side RC door will need to be replaced to complete repairs. ordrng 1 W11307224 (DOOR SS)
Near Austin, TX 78725
Jacob
Job Details: 07/22/2020
OVEN WHIRLPOOL AGR5330BAB3 Arrived onsite for light inside unit not turning off. Tested unit. Found that control was not responding to button push to turn off light. Replaced control. Tested unit. Unit test good. No issues at this time. Job complete
Near Georgetown, TX 78633
Lou
Job Details: 07/22/2020
WASHER MAYTAG WFW95HEDC0 "Arrived on site to install previously diagnosed and ordered part. Due to the main control failure, I removed and replaced the main control and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78731
David Z
Job Details: 07/22/2020
WASHER MAYTAG MVWB725BW0 "Arrived on site to diagnose washer not draining. Out in diagnostic mode and got F32 error code for long or no drain. Ran in diagnostic mode. Found voltage at pump but not engaging.Replaced pump and retested. Still no engagement, but voltage went up. Replaced control as well. Unit is now draining properly. No water leaks found."
Near Waco, TX 76705
Jonathan M
Job Details: 07/22/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Arrived on site for refrigerator that’s not making ice. Inspected unit and work area. Found freezer door gasket not attached to the icemaker. Reattached gasket and jumped the icemaker. Found icemaker turning while making a clicking noise and not filling with water. Motor kept turning without being jumped and would not stop. Unit has a faulty icemaker. Ordering icemaker and office will need to contact customer about reschedule date due to out of stock part.; ordrng 1 W10882923 (icemaker)"
Near Austin, TX 78749
Kevin
Job Details: 07/22/2020
REFRIGERATOR WHIRLPOOL KRSC503ESS00 "Find on site and found icemaker tray is broken and hanging down into ice bin, after replacing icemaker ran test 44 to cycle it and test 45 to test fill. No further repair is required at this time nowater leaks from connections at time of service, job complete"
Near Austin, TX 78737
Robert
Job Details: 07/22/2020
OVEN KITCHENAID KOCE500ESS05 "Arrived onsite to test unit for error code F6E8. Tested unit and found bad communication with control board. Replaced micro control, tested unit and unit functions correctly.
Near Seguin, TX 78155
Noah D
Job Details: 07/22/2020
WASHER WHIRLPOOL WTW4855HW1 "Arrived on site to inspect washer for moving around, upon Inspection found the suspension bent, replaced part and leveled dryer. No problems found in high spin. Complete"
Near Belton, TX 76513
Tyler
Job Details: 07/22/2020
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site for dishwasher not starting after running diagnostics I found that the drain pump was not draining out at the beginning of the cycle like it should because the propeller inside the drain pump had broken I installed new drain pump and re-tested the unit and everything is functioning as designed. Call complete
Near Round Rock, TX 78665
Andy
Job Details: 07/22/2020
RANGE WHIRLPOOL WFG320M0BS3 "Arrived on site for range issues. Inspected unit and found damaged cooktop, panels, failed control and gas pipes. Ordering needed parts. Office to schedule return trip. Unit is not hooked up to gas and gas is shut off. Unplugged unit and advised not to plug in or turn on gas until repairs are done. ; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10482110 (panel-drwr) and 1 W10512763 (pipe-mnfld) and 1 W11028738 (holder-orf) and 1 W11050487 (holder-orf) and 1 W11162117 (holder-orf) and 1 W11167099 (holder-orf) and 2 W11230932 (brkt-mntg)s and 1 WPW10208653 (insulation) and 1 WPW10535710 (cooktop)"
Near Leander, TX 78641
Cliff
Job Details: 07/22/2020
REFRIGERATOR MAYTAG MSS26C6MFZ02 Arrived on site to diagnose a refrigerator with a door that is not fully closing. Tested unit and found right side hinge to low causing door to rub against liner. Adjusted door to proper height and found all is now working properly. No leaks were found at time of service
Near Bastrop, TX 78602
Scott
Job Details: 07/22/2020
REFRIGERATOR GE GZS22IMNBHES "Arrived on site , replaced control,valve and ice maker . Did test valve harness per service pointer . Harness checked normal . O water leaks detected at time of service . Job complete."
Near Austin, TX 78703
Jacob
Job Details: 07/22/2020
REFRIGERATOR KITCHENAID KSSC42FMS00
Near VLG O THE HLS, TX 78738
Brandon
Job Details: 07/22/2020
OVEN KITCHENAID KOCE500ESS09 "Arrived on site to replace nameplate and inner door frame, after replacing unit tested good."
Near New Braunfels, TX 78132
Noah D
Job Details: 07/22/2020
RANGE WHIRLPOOL WCG97US0HS00 "Arrived on site to install correct NG orifice on range, installed all parts and tested for functions no problems found. Complete"
Near Bastrop, TX 78602
Scott
Job Details: 07/22/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site for lights not working . Found freezer led mod had gone out . Replaced led module. All checked normal . Customer is also having loud dispensing issues . Ordering filter head and valve . .; ordrng 1 2300868 (fitting) and 1 W11194438 (housing) and 1 WPW10341329 (water valve assy)
Near Waco, TX 76705
Jonathan M
Job Details: 07/22/2020
MICROWAVE WHIRLPOOL WOC54EC0HB03 "Arrived on site for microwave that’s intermittently still not counting down when in use. The customer advised that the unit is changing times on him when he’s selecting different cook times and will not count down. The unit does heat and will stop if the door opens but will not stop unless door is opened or microwave is turned off. I called Techline and spoke to Ed SR# 7728237022. He advised that with the time jumping, the issue was with a console programming. He advised to replace the console and make sure all connections were plugged in fully and not stretched. Replaced consul and checked wire connections. All connections were good. Tested unit and unit is working as designed. Call complete."
Near Spicewood, TX 78669
Brandon
Job Details: 07/22/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site for customer complaint of unit not producing ice, found frozen water line, needs new door. Also found ice maker timed out in diagnostic mode, ordering ice maker as well. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11026425 (FREEZER DOOR)"
Near West, TX 76691
Jonathan M
Job Details: 07/22/2020
DISHWASHER MAYTAG MDB4949SHZ0 Arrived on site for dishwasher. Inspected unit and work area. Placed in in-service diagnostics and found an F7 E1 (no heat) and F6 E1 (low/no water). Placing it in an auto test and found unit filling with water but water not recirculating and spraying. Replaced pump and motor and tested unit. Unit is working as designed. Call complete.
Near Austin, TX 78759
David S
Job Details: 07/22/2020
WINE COOLER KITCHENAID KBCS24RSSS "Arrived on site for gasket not sealing properly and trim piece damaged. I replaced the door gasket and ensured it is sealing properly. The front seal 4344871 that is need to complete the repair is no longer manufactured, has been discontinued. We are unable to repair or replace the front seal. Job complete."
Near Austin, TX 78728
David Z
Job Details: 07/22/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Arrived on site to diagnose refrigerator making noise at times. On arrival unit was not making a ton of noise. Checked FC and found a chuck of ice on the back wall, likely indicating a defrost issue. Ordering control and freezer harness to resolve defrost issue.. ; ordrng 1 W11196400 (cntrl-elec) and 1 W11405276 (HARNESS)"
Near Georgetown, TX 78633
Jonathan S
Job Details: 07/22/2020
REFRIGERATOR FRIGIDAIRE FGUB2642LF8 Arrived on site for refrigerator not maintaining temperatures and ice developing on back of unit. Measured temperature in FC at 30°. Inspected unit and found major ice developing on back of unit (see SD-pic).
Near Waco, TX 76710
Jonathan M
Job Details: 07/22/2020
MICROWAVE WHIRLPOOL WMH31017HB2 "Arrived on site for microwave light that won’t turn on. Inspected unit and work area. Customer advised that after the light went out before, they had replaced it with an LED bulb. They advise that since replacing the bulb the light has not worked. I called Techline and spoke to Sterling SR# 7728381448. I asked him if LED bulbs are compatible with these units and he advised that they are not. He said that the LED bulbs can cause issues with the tracks and control of the unit due to the LED bulbs working differently and sending back improper voltage. He advised to try and replace the lightbulb and if that did not work, he advised that the LED bulb may have caused a shortage in the control.
Near Georgetown, TX 78628
Lou
Job Details: 07/22/2020
REFRIGERATOR FRIGIDAIRE FFSC2323TS8 "Arrived on site to inspect refrigerator noises. Upon further inspection, I could hear a slight thump noise which appeared to be refrigerant going through the lines. Removed the back panel and could hear the inverter control vibrating. Attempted to correct and placed a piece of folded cardboard in between the inverter housing and compressor and the noise stopped. When the compressor came on, it made a loud banging noise as if the piston was crashing against the compressor liner. I contacted Electrolux techline and advised of my findings and they advised to replace the compressor. I am ordering the compressor, access valve, drier, inverter board and CNOTE-2HR JOB. No water leaks observed during service, office to schedule return service.; ordrng 1 5303305677 (drier/filter) and 1 5304502967 (tube-connector) and 1 5304512654 (COMPRESSOR) and 1 5304521262 (INVERTER ) and 1 CNOTE (2HR JOB)"
Near Lakeway, TX 78734
Brandon
Job Details: 07/22/2020
REFRIGERATOR WHIRLPOOL WRF989SDAM00 "Arrived on site for customer complaint of unit not cooling in fresh food section and not making ice, found evaporator covered in ice in fresh food section. Customer has AHS, but they will not cover ice maker issue, we need to fix the cooling issue first in order to determine weather or not there is in fact an ice maker issue.
Near Austin, TX 78730
David Z
Job Details: 07/22/2020
RANGE JENN-AIR JDRP548WP03 "Arrived on site to diagnose range with control panel that has blacked out on customer twice. Checked for error codes and did not find any. Called tech line and spoke with Butch, SR7728385498. Butch recommended we replace the keypad and display board as well as the power supply for it behind. Ordering both parts and 2 man job, as this requires front panel to come off Office to reschedule 2 man job. ; ordrng 1 2MAN (2MAN JOB) and 1 WPW10145531 (cntrl-elec) and 1 WPW10464534 (cntrl-elec)"
Near Manor, TX 78653
Eman J.
Job Details: 07/22/2020
REFRIGERATOR FRIGIDAIRE LFTR2032TF Arrived onsite for previous diagnosed parts. Replaced part. Tested system. Everything works as designed. Job complete.
Near Bertram, TX 78605
Paul
Job Details: 07/22/2020
DISHWASHER BOSCH SHX68T56UC/07 Arrived onsite for a dishwasher not turning on. I found 120VAC out of the wall outlet. I found no power at the main control. I found the terminal block in the Bosch power supply box burned up. The terminal block needs to be replaced.; ordrng 1 00628793 (TERMINAL)
Near Lakeway, TX 78734
Luis
Job Details: 07/22/2020
REFRIGERATOR KITCHENAID KSC24C8EYY02 "Arrived on site for no cool. Freezer completely warm,removed fresh food evaporator cover,found heat exchanger lines heavily corroded,ran test 4 add small amount of soap to heat exchanger lines,small bubbles forming at heat exchanger lines called tech support
Near Austin, TX 78759
Eman J.
Job Details: 07/22/2020
REFRIGERATOR JENN-AIR JS42NXFXDE01 Arrive do onsite for previous diagnosed parts. Found that door ordered was wrong door. Ordering door refrigerator W10800805( make sure it’s the refrigerator door)screws W10851443( screws need to be researched) and light W11462342. Office please reschedule customer. ; ordrng 1 W10800805 (dor-fip bl) and 5 W10851443 (screw)s and 1 W11462342 (LIGHT )
Near Bee Cave, TX 78738
Robert
Job Details: 07/22/2020
DRYER WHIRLPOOL WED8900BW0 "Arrived onsite to replace motor, catch and switch. Replaced parts, tested unit and unit functions correctly. Job complete."
Near Bastrop, TX 78602
Scott
Job Details: 07/22/2020
DISHWASHER BOSCH SHXM4AY55N/01 "Arrived on site for dishwasher not draining , found knock out in disposal was still in placed . Removed plug . All checking normal . No water leaks detected at time of service. Job complete ."
Near Leander, TX 78641
Jonathan S
Job Details: 07/22/2020
REFRIGERATOR KITCHENAID KRFF302ESS01 Arrived on site for refrigerator not cooling. Inspected unit and work. Found unit at ambient temperature. Measured amp draw at compressor at .4 amps. Gained access to evaporator and found restriction in sealed system. . ; ordrng 1 W11459354 (EVAP) and 1 WP978025 (ACCESS VALVE ) and 1 WPW10143759 (DRIER) and 1 WPW10507886 (COMPRESSOR )
Near Austin, TX 78757
Wesley
Job Details: 07/22/2020
DISHWASHER GE GSD2100V50BB "Arrived onsite for burning and flame underneath. Found that unit may have had major damage and failure to the harness and motor and returning with parts pending autho. Unit will not drain and will not heat, but it fills and the wash motor runs. Ordering timer, harness and spray arm, and returning with full motor assembly and heater. Note: diagnosing technician concerned that damage may be extensive due to electrical short and report of flame at time of failure. ; ordrng 1 WD21X10474 (timer) and 1 MAINHARNESS (UNKNOWN ) and 1 WD22X10055 (spray arm weld)"
Near San Marcos, TX 78666
Richard
Job Details: 07/22/2020
WASHER MAYTAG MVWC465HW2 Arrived onsite for the washer leaking. Called the apt maintenance technician to meet me at customer home to discuss where they saw the leak on the washer. According to apt maintenance technician the leak was coming from the top right hand side of the washer. So I filled up washer with water and ran a agitating cycle and no leaks. Ran a drain and spin cycle and no leaks. Added a load of clothes and ran a quick cycle and again no leaks found. I could not duplicate the issue. Advised customer to use and monitor. Complete
Near New Braunfels, TX 78132
Noah D
Job Details: 07/22/2020
REFRIGERATOR JENN-AIR JFFCC72EFS02 "Arrived on site to inspect fridge for not making ice, upon inspection found ice in container, no motor during operation or diagnostics, found no voltage leaving triton UI, ordering UI and coming back with icemaker to completely fix issue. ; ordrng 1 W11112907 (UI)"
Near New Braunfels, TX 78130
Noah D
Job Details: 07/22/2020
MICROWAVE WHIRLPOOL WMH31017HS4 "Arrived on site to inspect microwave for not heating, upon inspection found the mag making a loud noise and not heating, while trying to uninstall microwave from the cabinets found the drop screws mounted weirdly and unable to detach from cabinet. Instructed customer that we will need the microwave removed to fix it. Office to reschedule after customer has spoke with builder. ; saved tckt"
Near Austin, TX 78758
Wesley
Job Details: 07/22/2020
RANGE KITCHENAID KGRS505XSS03 Arrived onsite and found unit ignitor failed. Replaced with new ignitor. All checks good. Unit is now operating as designed.
Near Austin, TX 78737
Robert
Job Details: 07/22/2020
COOKTOP WHIRLPOOL WCG97US0HS00 Arrived onsite to test unit for RR burner going out. Tested unit and found that unit needed valve to be adjusted to a higher setting. Adjusted setting and unit functions correctly. Job complete.
Near Austin, TX 78748
Leonardo
Job Details: 07/22/2020
RANGE WHIRLPOOL WFG535S0JS0 Arrived on site to test unit for oven not igniting. Test unit and found unit clicking but not making contact with burner. Replaced ignitor test unit and unit test good job complete.
Near Belton, TX 76513
Al
Job Details: 07/22/2020
REFRIGERATOR KITCHENAID KFIS29BBMS02 "Arrived to inspect ice maker leaking.Confirmed the complaint and found the ice box fan was defective and running on low speed causing the watery leaks into the ice container.Removed and replaced the the fan.Reassembled and unit tested as designed.Customer advised the lighting in the freezer, top of refrigerator and side walls were all out.Confirmed the only two light working were the two underneath the ice maker.Ordering the top, freezer and side wall lighting.Office to reschedule with customer for return service appointment.Needs more work ; ordrng 1 CNOTE (AUTHORIZATION ) and 3 W10758333 (MODULE FOR TOP OF FF SECTION )s and 1 W10758333 (MODULE FOR FREEZER SECTION )"
Near Austin, TX 78757
Wesley
Job Details: 07/22/2020
REFRIGERATOR KITCHENAID KSRP25FNBL00 Arrived onsite and replaced failed icemaker. Unit is now operating as designed.
Near Georgetown, TX 78633
Lou
Job Details: 07/22/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived on site to inspect refrigerator ice melting in the ice bin. Upon further inspection, I found the ice bin door gasket badly crimped. I removed the ice chute plate and found the plate gasket badly torn. Also found the unit not leveled. I placed some permagum around the plate gasket to help seal it. I am ordering the the ice bin door, ice chute plate and some grease. No water leaks observed during service.; ordrng 1 W10837274 (plate) and 1 W11171728 (door-ice) and 2 WP542638 (grease)s"
Near Austin, TX 78759
Luis
Job Details: 07/22/2020
REFRIGERATOR WHIRLPOOL WRT108FZDM07 "Arrived on site for no cool. Removed compressor cover,found oil in compressor compartment,traced oil to manufacture weld joint at process stub. Replaced compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly ; used 1 W10896678 (COUPLER ), and 1 W10896689 (COUPLER) from stock"
Near Georgetown, TX 78628
Lou
Job Details: 07/22/2020
REFRIGERATOR UNKNOWN KSSS42QHX00 "Arrived on site to inspect refrigerator water dispenser spraying water. Upon further inspection, I tested the water dispenser and water sprayed from the tube inside the door liner. I advised the customer that the door would have to be ordered and they provided a video from YouTube that showed an individual replacing the water tube by removing the liner. I advised the customer that removing the liner would damage the insulation inside the door and would create more problems with cooling. I contacted techline and spoke to Dave and advised of my findings and what the customer requested. Dave advised to not remove the liner duel to potential cooling issues after replacing the liner and recommended ordering a door I spoke to my Service Manager and explained the situation and he recommended to not remove the liner due to potential future cooling issues as well.
Near Austin, TX 78733
Luis
Job Details: 07/22/2020
REFRIGERATOR WHIRLPOOL KBSD602ESS01 "Arrived on site for no lights in freezer and in fresh food. Diagnosed a defective led module,replaced bottom right freezer led module,powered unit on all leds working as designed. ; used 1 W11462342 (LED MODULE) from stock"
Near Cedar Park, TX 78613
David S
Job Details: 07/22/2020
REFRIGERATOR WHIRLPOOL WRS311SDHM02 "Arrived on site for fridge making a noise. I spoke with maintenance and they played the video of the sound for me. I inspected the unit and work area. It sounded like the compressor ramping up to build pressure. I gained access to the compressor and tested the windings. I found the compressor good, and the start device working as designed. I found no ice build up on the evaporator. The noise they are hearing is the compressor ramping up to build pressure and once it reaches pressure it slows down to a dull hum. The unit is operating as designed. No water leaks detected."
Near Lakeway, TX 78734
Brandon
Job Details: 07/22/2020
REFRIGERATOR KENMORE 795.7204331 "Arrived on site for customer complaint of unit not cooling in both sections, found sealed system leak, compressor running, condenser cool to touch, compressor, freezer evaporator, filter drier and access valves.
Near Austin, TX 78748
Eman J.
Job Details: 07/22/2020
OVEN WHIRLPOOL WFG515S0ES1 Arrived onsite for oven door hinge broken. Tested system. Oven needs new hinge.
Near Leander, TX 78641
Paul
Job Details: 07/22/2020
REFRIGERATOR WHIRLPOOL WRR56X18FW01 Arrived onsite for a refrigerator not cooling to replace the previous diagnosed parts. I verified the leak in the evaporator. I evacuated the refrigerant that was still in the system. I replaced the evaporator and the drier. I vacuumed the system and it held a 30 psi vacuum. I charged the system with 4.8 oz’s of R134A refrigerant. I tested the unit and found a good frost pattern on the evaporator and the unit is working as designed. The unit is not connected to a water supply. Call complete.
Near Georgetown, TX 78633
Cliff
Job Details: 07/22/2020
OVEN WHIRLPOOL WFE540H0AS0 Arrived on site to replace bake element for oven. Replaced element and tested unit. Found all is functioning properly at this time.
Near Cedar Park, TX 78613
David S
Job Details: 07/22/2020
OVEN WHIRLPOOL KODE500ESS00 Arrived on site for oven not heating properly. I inspected the unit and work area. I found no fault codes in diagnostics. I ran a temperature test on the unit and found preheat was 10 degrees lower than display temp. I adjusted both the upper and lower oven ten degrees higher. I spoke with customer about the repair.
Near Austin, TX 78703
Jacob
Job Details: 07/22/2020
WASHER WHIRLPOOL WFW97HEDC0 Arrived onsite to replace part. Replaced part. Tested unit. Unit test good. No leaks at this time. Job complete.
Near Hewitt, TX 76643
Jonathan M
Job Details: 07/22/2020
REFRIGERATOR JENN-AIR JFX2897DRM02
Near Austin, TX 78737
Robert
Job Details: 07/22/2020
MICROWAVE WHIRLPOOL WMH76719CS0 Arrived onsite to test unit not recognizing door open/closed. Tested unit and found bad switches and interlocks. Replaced all three switches and both interlocks. Tested unit and unit functions correctly. Job complete
Near Lakeway, TX 78734
Brandon
Job Details: 07/22/2020
REFRIGERATOR KITCHENAID KSSP48QMS00 "Arrived on site for customer complaint of unit not producing ice, found ice maker would not harvest when jumped, found failed ice maker, I replaced ice maker, unit tested good."
Near Austin, TX 78721
Jacob
Job Details: 07/22/2020
DISHWASHER KITCHENAID KDTE104DSS1 Arrived onsite for unit giving same error code. Tested unit. Replaced control once again. Tested unit again. Still did not fix the issue. Found that the sump and motor is bad.
Near Austin, TX 78733
Luis
Job Details: 07/22/2020
ICE MACHINE KITCHENAID KUIC15NRTS1 "Arrived on site for no ice. Ran diagnostics water entering reservoir pump powered on,during drainage external drain pump making loud noises,compressor powered on no frost forming on evaporator,diagnosed a leak in the system,light switch making clicking noise and light not powering on. Diagnosed u it would need a new light switch,compressor,evaporator,access valve and filter drier.
Near Killeen, TX 76542
Al
Job Details: 07/22/2020
DISHWASHER WHIRLPOOL WDF520PADM6 "Arrived to inspect dishwasher not washing properly.Ran diagnostics test mode and unit tested as designed.Ran the customer through things to expect and found the customer had tried several types of pods.I advised her to run a normal, high temperature and heated dry cycle and the performance will improve.All water lines were dry at the time of service.No parts needed. Diagnostics test mode reset the control.Job complete"
Near Leander, TX 78641
Lou
Job Details: 07/22/2020
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site to install previously diagnosed and ordered part. Due to the broiler drawer panel being damaged I was to replace it. I am ordering another panel and CNOTE-TECH TO INSPECT. Office to schedule return service.; ordrng 1 CNOTE (TECH TO INSPECT) and 1 W10482110 (panel-drwr)"