"Arrived onsite for refrigerator not cooling properly in freezer compartment. And not making ice. Upon arrival found freezer door not closing properly. Found ice sheet at base of cabinet and frost buildup. Items in freezer were semi frozen. Removed items and inspected. Found clogged drain line causing back fill into cabinet, freezing and keeping door from shutting properly. Cleared ice and drain line and tube. Tested unit and unit is functioning properly. As temperatures stabilize icemaker should continue making ice. Job complete"

"Arrived onsite for washer not spinning clothes out correctly and making a grinding sound. Upon arrival put unit in diagnostics and found stored error code F7E4 basket re-engagement failure, F6E3 communication between ACU and MCU has not been detected. Cleared codes and tested. Test cycle got hung up in spin test and did not complete. Checked error codes again and same. two codes plus off balance load triggered after. Called tech line for assistance. Tech recommended Checking basket splines, Replacing gearcase, clutch, slider all at once and Possibly basket. Provided SR#7732071281. Also ordering Control. Went to inspect underneath unit and could not remove rotor bolt. Will need to drill out. Ordering stator and additional parts to complete the repair. Office to reschedule ; ordrng 1 W11195971 (Stator) and 1 W10752189 (Bolt) and 6 W11027980 (Stator screws)s and 1 W11419171 (Control)"

Arrived on site for a refrigerator thats not dispensing water. Inspected unit and work area. Confirm the customers complaint and check the filter. Use the bypass cap to bypass the filter and still cannot get water to dispense. Checked the tube coming from the valve up to the top of the refrigerator and found no water inside the tube. Was able to blow through the tube signaling there was no blockage of ice. Checked voltage going to the valve and found proper voltage. Replaced filter had assembly and tested the unit. Still had the same issue. Ordering dual valve and the office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 W11548535 (Valve)

Arrived onsite for refrigerator not keeping temperature in RC section and night temperature alarm going off. Upon arrival took temps. FC at 0 degrees and RC at 32 degrees lower compartment/37 degrees upper compartment. Talked to customer and no issues with food going bad. Temperature alarm was blinking but according to customer had never reset even after repair. I reset alarm and unit cleared and displayed current temperature. Talked PR and confirmed nothing else to do at this point. Customer will monitor.

Arrived on site to install previously diagnose parts. Inspected unit and work area. Went over all my loads and found all loads within range. Replaced the control and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived on site for a washing machine that is making awful sounds and is not completing cycles. Inspected unit and work area. Found one of the suspension rods not secured on the top of the cabinet causing the basket and tub to lean towards the back right corner. Checked the suspension and found that the suspension was weak and bouncing all over the place. Replaced the suspension and tested the unit. The unit is now working as designed. Call complete.

Arrived on site to diagnose a refrigerator that was not cooling properly. Found no failures to unit at this time and customer advised unit started working after humidity control was turned on. Explained humidity control operation and no further repairs needed. No leaks were found at time of service.

Arrived on site to diagnose a refrigerator that is not dispensing ice. Found collar for drives haft slipped preventing shaft from contacting bucket. Repositioned collar and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site to diagnose a range with damage to glass top. Found scrach on glass above rf burner. Issue is cosmetic only and I advised customer that cosmetic issues are only covered in the first 30 days.

"Arrived on site for dryer making loud . Found pulley filing . Replaced tension pulley and cleaned out

Arrived on site for washer banging around . Ran diagnostics got off balanced load . Ran diagnostics wash and was getting a bad wobble in high spin . Ordering gearcase and wash plate . No water leaks detected at time of service. Call to set return.; ordrng 1 W10834890 (Wash plate)

"Arrived on site ,installed ceramic element bracket . No other issues found . Job complete"

"Arrived to inspect door issue. I found the right door was incorrectly installed and leaning to the left. I corrected the misalignment, squared the chassis and set the door height. Operational test good, no leaks observed during service."

"Arrived on site and inspected dishwasher and found heating element is disconnected after resetting dishwasher is now operating properly. Discussed correct detergent usage and drying expectations. No water leaks detected at time of service, job complete"

Arrived onsite and found dryer motor overloading and cutting off during the first minute of use.

Arrived onsite and found unit operating with failed actuator. Ordering actuator to repair. Office to reschedule. ; ordrng 1 W10913953 (Actuator)

"Arrived onsite for refrigerator door falling off. Upon arrival inspected unit. Found RC door setting lower than normal. Upper hinge also failed. Called tech line for assistance, provided SR#7733515186. Tech stated mor that likely the hinges needed replacement. Did not see convincing evidence that hinge was bowed. Also mentioned it could be a faulty door. Ordering hinges and door to cover bases. Office to reschedule. Notified customer to exercise caution when opening and closing door. Door is in place but not completely secured. ; ordrng 1 W11568758 (Top hinge) and 1 W11311416 (Lower hinge) and 1 W11311686 (Door closer) and 1 W11266052 (Foot bracket) and 1 W11395845 (RC door) and 1 WPW10257201 (Door cam) and 1 W11037957 (Bracket) and 1 W11223753 (Badge)"

"Arrived on site to inspect refrigerator liner hot to the touch. Upon further inspection, I found the outer liner and the center mullion was hot to the touch. I pulled the unit out and inspected the condenser motor that was recently replaced and found it to be defective. I removed and replaced the motor and retested and the unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site for dishwasher continue leaking. Inspected unit and work area. Found bottom spray arm not connected to sump again. Performed diagnostics mode and found diverter getting stuck intermittently and spray arm holder not holding spray arm on. Called Whirlpool tech support and spoke with Orlando (SR#7733513094). He recommended to replace sump assembly. Schedule return for Monday the 2nd, due to customer availability.; ordrng 1 W10861526 (Sump assembly)"

Arrived onsite for power issue and latching issue. Determined that control occasionally is unresponsive due to often reported power outages in the neighborhood and that resetting the power to restore function is a normal part of operation. Made adjustment to the door alignment to improve latching. Unit is in good order and operating as designed.

"Arrived on site to inspect refrigerator with ice built up behind crisper drawer. Upon further inspection, I found the RC evaporator with ice built on it. I found the drip pan bowed in the center. There is too much ice to remove the evap cover to inspect the fan, damper and thermistor. Also found the right RC door gasket torn. Per service point #W11092686,No water leaks observed during service. I had the customer sign the waiver of damages from defrosting refrigerator and recommended that they pull the unit out and unplug it approximately 48 hours before we return to allow the unit to defrost. Also recommended they place towels around the unit to help absorb water that may leak.; ordrng 1 WPW10248595 (Damper) and 1 W10846057 (Rt RC door gasket) and 1 W11087438 (RC fan/harness) and 1 W11457241 (Drip pan kit)"

"Arrived to inspect broiler burner issue. I found both the broiler and bake burner venturi intakes set fully open, causing too lean of an air to fuel ratio and allowing excessive unburnt gas to escape the burner. I corrected the Venturis and set them to match the residences elevation and tested. Two of the burners required adjustment. Operational test good, no gas leaks detected during service. I contacted the safety team and reported my findings, SR# 7733472386."

Arrived to instal previously diagnosed and ordered parts. I installed the replacement burner and caps and verified correct operation. No gas leaks detected during service.

"Arrived on site to test unit for food thawing out, tested unit found FC gasket has fallen off on 3 sides creating a big air leak, a lot of frost buildup in FC, pushed gasket into slot but its very loose, need new gasket to fix issue office to reschedule ; ordrng 1 WR14X31558 (FC gasket)"

"Arrived on site to test unit for water leak, customer stated that leaks is coming from around the door right side, tested unit found door gasket has popped out , inspected gasket, gasket is good, installed gasket back into place, ran unit through diagnostics,all compressor running good, no leaks detected job complete"

Arrived on site to diagnose a refrigerator that is not cooling. Found wire disconnected from overload. Repaired wiring and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site to diagnose a dryer that is making unusual noise. Found blower wheel cracked and replaced it. Tested unit and found all is functioning properly at this time.

"Arrived on site for water dripping. Found excessive moisture in dispenser compartment,traced moisture to around dispenser housing diagnosed unit will need a freezer door ; ordrng 1 LW10918659 (Freezer door)"

"Arrived on site to install previously diagnosed parts. I installed the new control and then tested the unit. I found the fill would now energize, but the harvest was not working. Due to this I also installed the new IM. I then tested the unit and found it now working as designed.

Arrived on site for a refrigerator not draining water in the RC. I gained access to the drain hole and found it was severely clogged. I used my steamer to shoot through the drain hole and found some insulation and a chunk of grime came out. I then poured water through the hole and verified it had good flow. The unit is as designed. Call complete.

Arrived on site to diagnose an ice machine that is not producing ice properly. Found condenser fan blade not attached to motor and reattached it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site to install previously diagnosed parts. I installed the new seal and then tested the unit. I found the unit working as designed.

"Arrived on site for a dishwasher not draining. Upon arrival the customer stated that the unit does not dry as well, and that water would be left over in the filter area. I put the unit into diagnostics mode and found no stored error codes. I then ran through a test cycle while monitoring amp draw and found the unit runs as designed. I informed the customer of my findings. I also advised them on the use of a customer instruct and how they have used theirs today.

"Arrived on site for a washing machine making a loud noise when running. Upon arrival the customer stated it makes a loud screech and hum every cycle now. I put the unit into diagnostics mode and found stored error code F9E2 for pump drive system error, and cleared it. I then ran a manual high spin and found the spin sounded as if a helicopter was taking off. I gained access to the bottom of the unit and found significant gearcase oil. I then gained access to the GC shaft and found significant play in it. This indicates a failing GC I then ran a test cycle and found the pump running as designed

Arrived on site for dryer taking to long to dryer. Upon arrival confirmed issue. After further inspection I found cause of failure was the thrmst fix failing to gauge correct air flow leaving dryer. After replacing component I reassembled and tested unit. Found dryer heat cycling as designed within safe temp range and no clogs within exhaust leading straight outside of strike home wall. Call complete

Arrived on site to install previously diagnosed blower fan to resolve error. Replaced LEFT main oven blower and tested. Verified unit is blowing and now additional errors found. Call complete.

Arrived on site for on site for washer leaking. Upon arrival confirmed issue. Found leak coming from a cracked drain line. After replacing drain hose I reassembled and tested unit. Found unit could hold tub of water with no leaks and function as designed. Call complete

"Arrived on site to diagnose refrigerator with ice building in FC. Examined FC door and found a gap between the seal and the liner, causing a huge air leak. Found the door wasn't level and protruding slightly on right side. Tweaked right bracket and realigned the slides and gears. Heated gasket to close the remaining small gap. Unit working as designed at this time. If issue repeats we will need to replace the gasket, bracket for right side and possibly slide. Call complete."

"Arrived on site to diagnose cooktop that had cracks in it. Examined cooktop anf found 1 large crack in the rear and 1 small crack in the front between 2 burners. On examination of the cracks they do not appear to he thermal and are cracks from the top. Does not appear to be thermal failure, not covered under warranty.

"Arrived on site to diagnose range that is not heating properly. On arrival customer informed me the unit it was set to 450 and never hit 450, and temp dropped and never went up. Tested unit and found onev section not heating. Checked wiring and found L2 wire going to oven severed at harness. Advised customer to discontinue usage of the range. Unit needs new wiring harness to resolve. Also advised the customer to obtain a new power cord. Office to schedule when we receive harness. ; ordrng 1 W11458883 (Wiring Harness)"

"Arrived on site and inspected dishwasher and found no power showing. Found 120 V from hot to ground and replaced control board this did not correct issue. Did not see any voltage from hot to neutral. Connected dishwasher plug to a different outlet and it will now run and is operating normally. Outlet will need to be corrected, job complete"

"Arrived on site and inspected microwave and found it noisy while running, replace Magnatron, capacitor, diode, and vent fan motor and it is now quiet and operating normally, job complete"

"Arrived on site and inspected dryer and did not find any saved error codes. Found dryer is hitting properly, airflow is good. Dryer is operating as intended. Customer may have experienced laundry items not drying due to not making contact with moisture sensor. Showed customer how time dry function operates if this happens again, job"

"Arrived on site to test unit for for not heating properly. Found oven sensor not fully connected. Secured connection, tested unit, unit working good. Contractor satisfied with improvement. Job complete."

"Arrived on site to test unit for not draining. Found wires to drain pump were broken. Installed butt connections, tested unit,unit working as designed. Advised customer to download whirlpool app and connect units to WiFi. No leaks detected. Job complete."

Arrived on site for a microwave with no power. I checked voltage at the wall and found it good. I then gained access to the inside of the unit and found a bad control and fuse. I replaced both. I then tested the unit with a MW safe cup of water. The unit is working as designed. Call complete.

"Arrived on site and apartment management says dishwasher has been replaced, repair is no longer needed, job complete"

"Arrived on site and found Location of range is unknown. Renovation contractor says it got picked up and taken somewhere to get repaired. Contractor does not know where it was taken to or who took it off, job complete"

Arrived on site and replaced broken oven door glass. Job complete

Arrived on site and found upper rack front right stop is missing also utensil basket is broken will need to order both.; ordrng 2 WPW10082861 (Stop)s and 1 W11158802 (Basket)

"Arrived onsite and found unit dryer alignment causing blower housing to be noisy against fan. Adjusted alignment. Unit is now operating as designed. All checks good, unit is now operating as designed. Advised customer on repair."

Arrived onsite for unit in 2113 and found door will be needed as one of the strikes has broken off. Ordering door to reschedule. ; ordrng 1 W11247220 (Door)

Arrived onsite and found unit with damaged door. Replaced damaged door. All checks good. Advised customer on repair.

"Arrived on site to install previously diagnosed part. I installed the new harness. I then followed the SP for the UI install and found the new UI died after resetting 5 times. Again, the old UI does not have this issue, but the old UI has some unresponsive buttons. I checked voltage to the UI and found it still good. I called techline and spoke to Anthony and kept the same SR# 7732991244. I advised Anthony on my findings and he is sending the issue out for review. I informed the customers that WP will reach out to the customer or our company once the review is complete. Call complete."

"Arrived on site for a dishwasher with water building up on the bottom when sitting idle. Upon arrival the customer stated that the unit will drain, but will slowly build up water on the bottom of the tub over time. Upon further inspection I found the water inlet inside the tub was dripping. This indicates a weeping valve. I also found the tub full of water. I manually activated the drain and found it worked as designed. I then put the unit into diagnostics mode and found stored error code F6E4 for float switch open. I ran a diagnostics cycle and found it ran through as designed. I installed the new valve and then tested the unit. The unit is now working as designed and no leaks were detected.

Arrived onsite to install previously diagnosed pats. Upon arrival I adjusted burner head and installed new burner cap and tested unit and found unit operating as designed.job complete.

Arrived onsite for range that had damage to its exterior. upon inspection I found damage to the caps I replaced them but the left one need to be ordered again because I scratched it on installation. Also ordering both sides panels. Office to reschedule.; ordrng 1 W10816993 (PANEL-SIDE) and 1 W10816993 (PANEL-SIDE) and 1 W10873109 (Cap left)

Arrived onsite for dishwasher with broken upper rack adjusters. Upon inspection I found broken adjusters.i replaced them and tested unit and found unit operating as designed. Job complete.

Arrived onsite for dishwasher not washing. Upon arrival I ran unit in diagnostics mode and found that the Sump&motor was not running.

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the rollers and tested the unit. The unit began to work and operate as designed. Call complete.

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. The customer advised that since the prior technician was out, the unit has been working as designed and that she did not want to proceed forward with any repairs because she felt like he had already fixed the issue.

Arrived on site for a dryer thats not heating. Inspected unit and work area. Confirmed customers complaint and check voltage. Found proper voltage going to the terminal block. Checked all heating components and found all working as designed. Tested the unit again and the unit began to heat as designed. Found the power cord and plug have burn marks on them potentially causing intermittent voltage issues. Could not get the unit to fault while on site. Advised customer to get a new power cord and potentially look at replacing there plug. Call complete.

Arrived on site for a refrigerator thats not cooling either section. Inspected unit and work area. Confirmed the customers complaint and found the compressor immediately kicking off as soon as the unit was plugged back in. Attempted to replace the start device with a truck stock start device. Found the unit doing the exact same thing. I took an amp draw off the compressor and found it pulling over 20 A when it did try to kick on indicating a failed compressor. Spoke to CS and was advised to put in research for all needed parts and fittings. Took measurements of all fittings and uploaded the photos with the measurements to SD-QuickPic. The office will need to contact the customer about a return date due to limited parts availability and need for a three hour service.; ordrng 1 Research (Sealed system components and fittings) and 1 R600kit (R600 kit) and 1 Lokringkit (Lokring kit)

"Arrived on site for a refrigerator that was getting ice build up at the back of the deli drawer. I checked temps and found the FC at 7?F, the RC at 48?F, and the IB at 18?F. Upon further inspection I found the RC with several inches of ice on it. I could not visibly inspect the drain pan due to this. However, there was a sheet of ice on the bottom of the RC indicating a drain issue. I gained access to the deli drawer control and found it in good shape. I then put the unit into diagnostics mode and found all airflow components running as designed. I also ran a harvest on the IM and found it working as designed with no error codes. I then gained access to the control and ohmd out all thermistors. I found the RC thermistor read 6.49k, the FC read 19.7k, and the RC evap read 10.44k. The RC evap thermistor should read higher due to it being trapped in a block of ice. Indicating a faulty thermistor. I also checked voltage going to the thermistors and found them good. I gained access to the drain tube and found it slightly clogged. I cleared the drain tube. I am quoting the customer for the drain pan kit and RC harness. We will have to return for the repair once the unit is thawed. I informed the customer that it needs to be off for a minimum of 48-72 hours, and to place towels down for water drainage. I had the customer sign the defrost waiver.

"Arrived on site for fridge with failing fc led bulbs. Upon arrival confirmed issue. Found fc led burnt out. Replaced bulb, reassembled and tested led. Found new led functioning as designed. Call complete Used: W12IN00APL1 for repairs."

"Arrived on site for no cool. Pierced low side pressure reading -20 diagnosed a leak in the system. Replaced the evaporator and installed a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good."

Arrived on site for refrigerator needing previously diagnosed sealed system. Upon arrival reconfirmed issue and pulled 5.50oz of refrigerant from unit. Installed compressor dryer and access valve. Also found drier beads stuck in sealed system. Removed beads and pulled vac. Recharged system with 5.5oz of refrigerant as per manufacturing specs found no leaks and psi lvls holding at 153/5(H/L). Informed customer to give unit 24-48 hrs to stabilize temps and fill bucket with ice. Call complete

"Arrived on site for washer not completing cycles upon arrival confirmed complaint. Found f8e1 error in diagnostics. Found cold side to inlet valve failing and letting no water in. I then found that u it couldnt fully drain water out although resistance to windings was within specs. No clogs found. Also found gearcase failing and leaking large amounts of oil into the motor, on splutch asm, acutator, belt, etc. found unit had multiple failures leading to not completing cycles. Will need to get authorization for repairing due to rebuild being needed. ; ordrng 1 WPW10601448 (Housing) and 1 W11454372 (Gearcase) and 1 W10832724 (Motor) and 1 W10721967 (Splutch asm) and 1 WPW10006384 (Belt) and 1 WPW10006355 (Actuator) and 1 WPW10553968 (Washplate) and 1 W10528947 (Hub drive) and 1 W10528947 (Ahs autho needed/unit in garage)"

"Arrived to inspect washer not performing well and issue with completion. The unit only had a stuck key error and no other errors stored. I cleared the error and tested via mode 51. The unit passed and no errors noted. Inspection of the rotor and gear case area revealed the agitator input shaft had over 1/4 of endplay and the gear case will require replacement. The rotor showed signs of improper engagement and will require replacement as well. The slider is of the original design and was intact, with no wear visible on the engagement teeth. No leaks observed during service. Office to contact the CX for return service and I advised the CX they may attempt to use the unit, but to stop if it will not complete cycles. ; ordrng 1 W11393685 (Gear case) and 1 W10754161 (Rotor)"

Arrived on site for an ice machine thats not making ice. Inspected unit and work area. Ran the unit through diagnostics and found that the recirculating pump was not accurately measuring the fill level and thought that the reservoir was full with water when it had no water in it. Replaced the recirculation pump and tested the unit. The unit is now working as designed. Call complete.

Arrived onsite to install previously diagnosed parts. Replaced tub. Test unit. Unit operates as designed. No leaks present at this time. Job complete

Arrived onsite for KEPT OVERFLOWING AND REALIZED IT WAS NOT DRAINING. WAS ABLE TO JUST DRAIN BUT NOW WONT EVEN DO THAT. Upon arrival found bottom of dishwasher completely filled with water. Drained water with shop vac. Found unit will only fill and wash but not drain. Talked to SW for assistance. After checking voltage to solenoid and getting 120. And solenoid ohm at 40. Recommended replacement of timer. Replaced timer and unit now operates correctly.. during testing noticed the unit kept on getting suds. Found rinse aid dispenser is leaking. Need to order dispenser . Office to reschedule ; ordrng 1 WD35X10346 (Rinse aid assembly)

Arrived onsite for melted wiring on power cord . Upon arrival inspected unit and found terminal block was broken and red wire was grounding to panel. Replaced power cord and harness. Test unit by heating oven to 350. Unit operates as designed. Job complete

"Arrived on site to inspect unit for error code F3E1, found gunk inside pressure chamber. I cleaned pressure chamber, ran diagnostic test, unit tested good. Instructed customer to clean, and watch soap usage for suds. This is in the callback period, no charge to customer."

"Arrived on site to inspect unit for not spinning the clothes out all the way and knocking noises. Found the suspension had failed, I tested water valves, drain pump, agitation, and spin, unit tested good. I replaced suspension, unit tested good no leaks

"Arrived on site to inspect unit for upper rack falling off, found broken adjusters."

"Arrived to inspect drying issues. I found the thermostat had excessive buildup on it and I cleaned the debris from it. After removing the debris, the unit operated and cycled as designed. I verified that during the timed dry setting, the timer counted down correctly."

"Arrived on site to install previously diagnosed parts, installed main control, power supply, LED board. Inspected unit and will need to order deli door that has the UI in it as water from ice bin ran down cause the harness and deli UI to fail. No water leaks detected during service. Office to order parts and reschedule for return visit.; ordrng 1 W10815668 (Deli left door)"

"Arrived on site for range not working properly, inspected unit and work area. Tested unit and found burner heads badly worn and igniters not lighting. Replaced igniter harness and all burner heads. Unit is now operating as designed. No gas leaks detected during service. Job completed."

"Arrived on site to inspect unit for leaks, found clog in drain hose at disposal causing poor drain and tub over filing and leaking, also found vent cover loose causing leaking out of the door. I removed and cleaned drain hose at disposal, i tightened vent cap, and tested unit in diagnostic mode, unit tested good."

"Arrived on site for install of previously diagnosed part. Installed new dispenser. Filled dispenser with rinse aide and made sure it wasnt leaking. Ran test cycle and all normal operations. No water leaks detected, job complete."

"Arrived on site to inspect unit for heating issues, found broil element wire had come disconnected from element, I reattached wire, unit tested good."

"Arrived on site to inspect unit for flames being orange, found lp conversion was not done properly, I replaced some of the orifices and reversed the plunger on the regulator, unit tested good."

"Arrived on site to inspect unit for shutting down on occasion, found unit is shutting down due to drain pump working to hard and unit should be set up on gravity drain as KB instructed on initial visit. Also found short in bin thermistor, I replaced bin thermistor, unit tested good. Arrived on site and inspected ice machine and found production is good, found install location has a gravity drain but installers connected drain pump and have entire drain hose length behind ice machine. Showed homeowner how icemaker would work better without drain pump. This would require a hole cut in the cabinet immediately to the right of the icemaker to direct drain hose into gravity floor drain, access hole should be a 9 to 12 in. Square Toward the rear of the cabinet with the bottom of the square 6 to 9 inches off the floor. Drawers would be removed to access this area. to install drain hose properly into PVC floor drain. Builder will need to be contacted to make this adjustment"

"Arrived on site to replace failed orifice holder and center burner head, after replacing I bubble tested gas connections, unit tested good

"Arrived on site to test unit for no heat in oven, tested unit found bake igniter receiving voltage but not lighting, replaced I bake igniter, tested unit, unit now heating and running as designed, no leaks detected job complete"

"Arrived on site to test unit for in cleaning program, tested unit found customer attempted to put unit into clean cycle but it did not, customer was not aware of breaker for unit was outside, cycled power unit powered on, put unit into diagnostics, no errors present, all components activating and functioning correctly, unit is heating, advised customer not to use clean cycle due to potential damage can happen to fuses, unit is running as designed, advised customer to monitor and if it happens again to call us

"Arrived on site to test unit scrapping sound, tested unit found tub nut still in place but basket has broken off spider and is rattling inside, need inner and outer tub, basket, tub pulley, front and back shocks, Repair would require 2 technicians and 2 hours each. Due to major bearing failure there could be other parts that end up being needed. A good repair cannot be done on this machine; ordrng 1 134643000 (Front tub) and 1 7137011700 (Drum) and 1 134642100 (Rear tub) and 1 5304506264 (Pulley) and 1 5304491701 (Front shocks) and 1 5304491700 (Rear shocks)"

"Arrived on site for no cool. Found evaporator incased in ice. Ran diagnostics heater powered on,called tec support replaced main control,unit not running through a normal operating defrost cycle."

1219 gate codeUnit will need fan blade and motor. ; ordrng 1 W11204896 (Fan blade) and 1 WPW10570380 (Baffel)

"Arrived on site for fan not working on low. I inspected the unit and work area. I found one motor turning on only, throughout the fan speed range. I am ordering the 1200 FCM motor and a 2nd tech to install. The office will reschedule when we have eta and approval. ; ordrng 1 W11123949 (1200 FCM motor) and 1 Autho (Autho)"

"Arrived on site for water dispensing slow. The customer also pointed on the condensation building up, on the freezer door and divider between the fridge and freezer. I ran my hand along the divider and could feel cold spots. I ran the unit with the condenser fan unplugged. After 5minuets I could feel a significant temperature difference along the divider, indicating the internal seal system line has moved out of position causing condensation to build up and drip on the floor. I call techline and spoke with Ed. I advised him of my findings. He advised the yodel loop has shifted in the cabinet and is not repairable. I received sr#7733514252. Job complete."

"Arrived on site for fridge not cooling right. Customer stated the milk is spoiling early. I preformed a temp test and found the fridge at 39 degrees, the freezer at 2 degrees. I went into diagnostics and found the Max fridge temp at 66, freezer 77, average fridge at 35, freezer 0, minimum fridge 29 freezer -20. Fridge evaporator thermistor is at 91 both freezer thermistors at -18. I called techline and spoke to Butch, SR# 7733513147, he advised following a service pointer W11450890 and ordering the control kit, which comes with the hv control and dispenser UI. I am ordering the control kit. The office will reschedule when we have an eta on the part.; ordrng 1 W11533213 (Control kit)"

Arrived on site for bak right burn not adjusting. I inspected the unit and work area. I found the back right burner igniting but only on the lower portion. I removed the cap and found the orfice restricted. I cleared the restriction and tested it. The unit is working as designed. Job complete.

Arrived on site to diagnose a refrigerator that is resetting constantly. Found fc evap fan motor failed causing reset. Fan will need to be replaced to complete repairs. Return date set for 5/2.Part

Arrived on site to diagnose a refrigerator that is not dispensing ice. Found motor shaft rounded out and replaced shaft. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

Arrived on site to diagnose a dishwasher that is not turning on. Found wiring burned in junction box and repaired wiring. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site to replace watervalve for washer. Replaced valve and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

"Arrived on site for complaints of no power no operation. Found error code for control. Installed new control and found that the new part was not sending power to the motor. Will need new control, motor, and console UI to complete. Office to reschedule.; ordrng 1 Wpw10111617 (Control) and 1 WPW10463866 (Motor) and 1 8563976 (UI)"

"Arrived on site for vent hood, inspected unit and blower is badly warped, will need new blower.