We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV00
Near Morgan, TX 76671
Jonathan M
Job Details:
08/04/2021
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near New Braunfels, TX 78132
Andrew
Job Details:
08/04/2021
"Arrived on site to test unit for gas leak. Customer stated plumbers have been out and did not find leak. Applied bubble solution to flex tubing connection and found slight leak. Tightened fitting, all other connections tested good. No leaks detected. Job complete"
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW3
Near Austin, TX 78757
Scott
Job Details:
08/04/2021
"Arrived on site ,replaced valve and control . Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Also found outlet washer is plugged in has hot neutral issues . Recommend electrician look at outlet . Job complete"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Austin, TX 78759
David Z
Job Details:
08/04/2021
"Arrived on site to diagnose dryer that is making a squeaking noise. Ran unit and confirmed that there is a squeaking noise from the rear of the unit. Found the squeak coming from the drum on the bulkhead. With front panel removed you can push the drum on the top of the bulkhead and hear it squeak. Noise is coming from the felt on the bulkhead, but will not go away. Rollers and pins have already been replaced, there appears to be some kind of a warp that isnt visible thats causing the felt to squeak on it. Talked with SW and confirmed next step is to replace bulkhead and drum, since hardware changes have not made a difference. Ordering parts, office to schedule when we receive parts. ; ordrng 1 W10828905 (Bulkhead) and 1 WPW10359270 (Left roller) and 1 WPW10359269 (Right support) and 1 W10899578 (Drum)"
We serviced a
MAYTAG REFRIGERATOR
Model MFX2571XEM1
Near Georgetown, TX 78628
Tali W
Job Details:
08/04/2021
"Onsite for fridge dispensing water too slow. Took filter out and put bypass on, water being dispensed didnt change. Replaced valve due to hard water build up, but flow is still slightly restricted. Returning with reservoir (includes head). Also JIC, disp control. Office to reschedule. ; O-emld tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Pflugerville, TX 78660
Wesley
Job Details:
08/04/2021
Arrived onsite and found spin basket warped and causing shaking during spin even when basket is empty. Ordering basket to repair. ; ordrng 1 W10752719 (Basket)
We serviced a
KITCHENAID OVEN
Model KBHS109BSS00
Near Austin, TX 78738
Robert
Job Details:
08/04/2021
Arrived on job for complaints of microwave sparking. Found that thermistor tip had broken off into microwave causing spark. ; ordrng 1 W11208292 (sensor)
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS00
Near Horseshoe Bay, TX 78657
Tommy
Job Details:
08/04/2021
Arrived onsite for ice maker making squealing and not making ice. Upon arrival found unit valve was not sending water through and unit drain pump and recirculating damaged from running dry. Ordering all three to be replaced at once.; ordrng 1 W11542868 (Drain pump) and 1 W11325175 (Recirculating pump)
We serviced a
WHIRLPOOL FREEZER
Model KBFS20EVMS13
Near Austin, TX 78704
Luis
Job Details:
08/04/2021
"Arrived on site for water leaking. Diagnosed frozen drain,installed updated drain tube kit,defrosted drain checked water flow through drain,water passing through drain correctly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GX5SHDXVD00
Near New Braunfels, TX 78132
Andrew
Job Details:
08/04/2021
Arrived on site to test unit for not cooling in both sections. Found compressor not running. Installed run cap and starter to test. Unit attempting to turn on compressor but compressor not engaging. Evap motor working as designed. Condenser motor working. Needing compressor replaced. Need autho for sealed system. ; ordrng 1 W10160407 (Compressor) and 1 WPW10143759 (Drier-UV) and 1 12002041 (Evaporator) and 1 Accessvalve (Access valve)
We serviced a
KITCHENAID VENTHOOD
Model KVWB406DSS4
Near Dripping Springs, TX 78620
Brandon
Job Details:
08/04/2021
"Arrived on site for customer complaint of nameplate being off center, ordering nameplate. ; ordrng 1 W10909682 (Nameplate)"
We serviced a
JENN AIR REFRIGERATOR
Model n/a
Near Dripping Springs, TX 78620
Brandon
Job Details:
08/04/2021
"Arrived on site for customer complaint of unit leaking, found leak coming from valve, ordering valve,9; ordrng 1 WPW10420083 (Valve)"
We serviced a
WHIRLPOOL WASHER
Model WET4027HW0
Near Cedar Park, TX 78613
David S
Job Details:
08/04/2021
Arrived on site to inspect washer Does not agitate or spin during spin. Inspected washer and work area no found compressor damaged along with the lower harness. Were ordering 1cap 1 harness due to them being damaged. I am also ordering motor just Incase. We turned breaker off due to harness being broken. Office to reschedule ; ordrng 1 W10890624 (Motor) and 1 W11158830 (Cap) and 1 W11417071 (Lower harness)
We serviced a
KITCHENAID REFRIGERATOR
Model KBFC42FSS00
Near Austin, TX 78737
Robert
Job Details:
08/04/2021
Arrived on job for complaints of refrigerator not cooling properly and no ice being made. Found a broken icemaker and freezer thermistor out of range. Replaced icemaker and thermistor. If problem continues then we may need to replace control board.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX305ESS2
Near Lakeway, TX 78734
Luis
Job Details:
08/04/2021
Arrived on site for unit needing a clean cycle. Removed all accessible parts and tubing cleaned parts informed customer some parts are stained. Reassembled unit added cleaning solution ran unit through a clean cycle
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Austin, TX 78738
Luis
Job Details:
08/04/2021
"Arrived on site for not dispensing ice. Removed bucket found yoke spinning in both directions diagnosed unit will need auger motor,yoke and divider transferred all parts to new motor,yoke and divider tested ice dispenser working.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Round Rock, TX 78681
Kayman
Job Details:
08/04/2021
"Arrived onsite to install previously diagnosed parts. I found the RC at 46 and the FC at 12 with visible ice formation in the bottom evaporator cover slats.I installed the FC motor harness, ice maker, UI and HV control. I tested the unit in diagnostics and all thermistors passed. I checked the FC & RC fans as well as the ice box fan. All functional. I took the unit out of diagnostics the compressor and condenser fan both turned on as designed and I could feel cold air beginning to circulate the unit. No leaks detected during time of service. Job complete."
We serviced a
GE DISHWASHER
Model GDT530PSD4SS
Near Hewitt, TX 76643
Jonathan M
Job Details:
08/04/2021
Arrived on site for a dishwasher that?s leaking. Inspected unit and work area. The customer advised that they ran one cycle that seem to leak three times during the wash cycle but I?m not used it since. Unit was completely empty so I ran the unit through an auto sense cycle. The unit filled recirculated and drained for the first prewash. Then the unit filled and recirculated for the main wash. Ran the unit for 25 minutes without replicating the issue. I asked the customer about the types of dishes they had during the load and the customer advised they had a big Pyrex bowl at the bottom on the bottom rack when they were using it. I did explain that the Pyrex bowls can sometimes redirect water flow towards the door causing splashing and caused the unit to drip water from the door. The customer did advise that the leak seem to be fairly small. I also went over issues with oversuds that can cause leaking.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC1
Near Bastrop, TX 78602
Matthew
Job Details:
08/04/2021
Arrived onsite for washer lid not closing. Found hinges to be faulty. Replaced right and left hinge. Tested unit and unit is functioning properly. Lid is closing properly and latch is engaging as designed. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Austin, TX 78744
Leonardo
Job Details:
08/04/2021
Arrived on site to replace right front and right rear switches. Replaced both switches test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near New Braunfels, TX 78132
Andrew
Job Details:
08/04/2021
"Arrived on site to test unit for no power. Found power cord was pushed up against unit cabinet. Found voltage to outlet but with power being smashed it caused lower plug contacts inside of outlet to be damaged. Tested with top plug on outlet and unit is now receiving proper voltage. Advised cord need changed to prevent same issue. Replaced power cord with flat cord customer purchased, tested unit, unit works good.
We serviced a
WHIRLPOOL WASHER
Model MVWB750YW0
Near Austin, TX 78728
Wesley
Job Details:
08/04/2021
Arrived onsite and found loose rotor bolt. All else checks good. Secured rotor bolt and tested. All checks good. Advised customer on repair.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near San Marcos, TX 78666
Andrew
Job Details:
08/04/2021
"Arrived on site to test unit for leak. Found inlet water nut was loose prevent proper seal causing leak. Tightened nut, tested unit, unit works good. No leaks detected. No saved error codes. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Blanco, TX 78606
Brandon
Job Details:
08/04/2021
"Arrived on site for customer complaint of left side RC light switch broken, I replaced switch that tested good. Also customer had a complaint of ice freezing near dispenser chute inside of ice container. I removed ice build up, I adjusted the ice dispenser chute gasket, unit tested good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Hutto, TX 78634
Jimmy J.
Job Details:
08/04/2021
"Arrived on site for Door Gasket After several attempts to repair, the dishwasher continues to leak from the touch panel leaving water marks. Removed gasket and installed new gasket. Ran through diagnostics with no error codes. Went through entire diagnostics cycle to ensure no leaks came through. No leaks detected."
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL01
Near Austin, TX 78704
Jacob
Job Details:
08/04/2021
Arrived onsite to install after tube and valve. Installed parts. Tested unit. Unit tested good. No leaks at this time. Job complete
We serviced a
GE WASHER
Model GFW400SCK0WW
Near Dripping Springs, TX 78620
Brandon
Job Details:
08/04/2021
"Arrived on site for customer complaint of unit not spinning, I replaced motor which was previously diagnosed part, unit tested good."
We serviced a
AMANA WASHER
Model NFW5800HW0
Near Killeen, TX 76549
Al
Job Details:
08/04/2021
Arrived on site and inspected front load washer locked and customer had clothes inside. Confirmed the complaint and pressed the power and control lock for approximately 7 seconds and unit unlocked. Ran a diagnostics cycle and unit tested properly. Job complete
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near Crawford, TX 76638
Jonathan M
Job Details:
08/04/2021
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced both user interface and control and tested the unit. Found unit was not working properly. Spoke to CS and was advised of a service pointer advocating that the user interface needed to be replaced with the old control for a few minutes to make sure the model and serial numbers transfer over to the new user interface. Then to swap out the main control and allow a few minutes for the control and the user interface to sync properly to the right model and serial numbers. Did that and tested the unit again in an auto test. The unit ran as designed. Ran the unit and a high speeds been in the unit ran as designed with no issue. Call complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HB06
Near Manor, TX 78653
Scott
Job Details:
08/04/2021
Arrived on site for microwave not lighting up on control. Control would beep when pressing buttons but wouldnt activate any functions . Interlock checked normal. Fuses checked normal. Replaced control . Unit is now fully functioning and heating to whirlpool specs. Job complete
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Waco, TX 76708
Jonathan M
Job Details:
08/04/2021
Arrived on site for a washing machine that?s not washing clothes. Inspected unit and work area. The customer advised that the unit doesn?t seem to agitate. Confirmed the customers complaint and found the evening as it was agitating. Looked underneath the unit and found the actuator separated from the cam. Replaced the actuator and tested the unit. The unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Jarrell, TX 76537
Tyler
Job Details:
08/04/2021
Arrived on site for range needing previously diagnosed main control. Upon arrival I installed then reassembled unit with new main control. Upon retesting unit I found oven heating to 350 degrees as designed. Call complete
We serviced a
WHIRLPOOL DRYER
Model WED9150WW1
Near Crawford, TX 76638
Jonathan M
Job Details:
08/04/2021
Arrived on site for a dryer that was shutting off after you press start. Inspected unit and work area. Was able to get the unit to start for the first time but it made a loud rattling sound and then quit after 15 seconds. I then attempted to start the unit again and found the use it buzzing as you press start and not allowing the drum to turn for the unit to start the cycle. Disassembled unit and found the motor completely caked with lint and the motor running hot. Replaced the motor and tested the unit. The unit began to work as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Killeen, TX 76542
Al
Job Details:
08/04/2021
Arrived on site and inspected filter issues. Customer advised he was having issues removing the filter. I removed and replaced it with one he purchased. Job complete
We serviced a
MAYTAG WASHER
Model MHW6000AW0
Near Temple, TX 76502
Al
Job Details:
08/04/2021
We serviced a
JENN-AIR RANGE
Model JGRP548HL00
Near Temple, TX 76504
Tyler
Job Details:
08/04/2021
Arrived on site for range not allowing small oven door to shut properly. Upon arrival I confirmed complaint and found hinges not sitting correctly. I tried replacing hinges but after repair I found door shutting a lot better but there is still a gap between door and seals when door is shut that is letting out to much heat. I took photos of gaps I noticed in liner. Will need in house help in determining if gap is something we need to call into whirlpool. Also need to figure out if anything else other then some new receivers would help with sealing door properly. Office to reach once availability of parts is known; ordrng 1 W11096294 (Left receiver) and 1 W11096293 (Right reciever) and 1 Cnote
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near Temple, TX 76504
Tyler
Job Details:
08/04/2021
Arrived on site for range needing previously diagnosed ACU. Upon arrival installed new part 5hen reassembled and tested unit. Found oven is now fully heating as designed to 350 degrees when set. Call complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ5
Near Austin, TX 78728
Jimmy J.
Job Details:
08/04/2021
"Arrived on site for SAFETY, Microwave cooktop light burned out and sparked when trying to replace. Found bulb separated from bulb base. Removed base of bulb from housing. Customer was willing to purchase new bulb. Installed new bulb and found housing had shorted out. Removed housing and installed new housing. Light would not come in. Found no voltage coming to housing. Removed board and found scorch marks on board. Installed new board and light is working as designed.
We serviced a
GE REFRIGERATOR
Model PSHF6PGZBEBB
Near Salado, TX 76571
Tyler
Job Details:
08/04/2021
"Arrived on site for refrigerator making water/ice taste funny. Upon arrival inspected filter and housing as well as water tank in rc. Found no signs of corrosion, or contamination. I found supply line is coming from an Ro system under the sink. I also found with customer double checking my findings that the whole homes water supply tastes bad from sink, fridge, and outside water spigots. Informed customer at this time it would be better to have a certified RO system tech to inspect Ro filters etc. unit is functioning as designed. Also readjusted evap fan motor blade causing noise. Unit is no longer making loud random noises.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Leander, TX 78641
Chance S
Job Details:
08/04/2021
Arrived on site for lights inside refrigerator flickering. Upon arrival found LEDS in the refrigerator dim and the LED in the freezer dead. I replaced the freezer LED which in turn fixed all of the lighting issues. The unit now operates as designed. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Austin, TX 78732
Robert
Job Details:
08/04/2021
"Arrived on job for complaints of dishwasher not working correctly. Found that the float area had water in it. Traced leak back to the left corner of unit. The dispenser is leaking rinse aid, causing additional bubbles to leak out. Ordered dispenser part.; ordrng 1 W11412300 (DISPENSER )"
We serviced a
GE REFRIGERATOR
Model PSI23SCPABS
Near Austin, TX 78717
David S
Job Details:
08/04/2021
"Arrived on site to inspect FRZR NOT COOLING, READING 24 DEGREES- FRIDGE IS WORKING FINE. Found refrigerator unplugged so I plugged it back in and waited for the compressor to kick on which it never did, I then performed a resistance test at compressor and found that 2 out of the 3 terminals showed over 100 ohms. We tested voltage to the compressor and found 120vac. So we determined that the compressor as gone bad. We ordered 1 compressor, dyer, and access valve and 2hrs min return service must be first in the am unit is in the garage. Office to reschedule when we have eta on parts ; ordrng 1 WR87X10067 (Compressor) and 1 WPW10143759 (Uv dryer) and 1 W11506635 (Access valve) and 1 Sealedsystem (Sealed system) and 1 AUTHO (AUTHO) a
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS0
Near Waco, TX 76712
Jonathan M
Job Details:
08/04/2021
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Attempted to remove the user interface and found even though I removed every single screw inside that user interface area, the control panel would not come loose. Inspected the new user interface and found that the unit has four 12 inch double sided tape strips ho,ding the UI to the outer door. Spoke to PR and was advised that we couldn?t use a flat head screwdriver to remove it due to potential damage to the outer door. The customer advised that he did not want dents in his door. Thus we need to order an outer door as well as return with the user interface for repair. .; ordrng 1 W11231156 (panel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Georgetown, TX 78633
Jonathan S
Job Details:
08/04/2021
"Arrived on site for items freezing in RC intermittently. Inspected unit and work area. Performed diagnostics mode and tested components. Found all passed. Gained access to RC thermistor and measured resistance and found out of range. Removed diffuser with thermistor and installed new. Performed diagnostics mode and tested operation. All tested good, no water leaks detected during service. Spoke with customer on air flow and user care guide."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SMBM00
Near Pflugerville, TX 78660
Jimmy J.
Job Details:
08/04/2021
Arrived on site for IM not working. Attempted to jump T and H on ice maker and motor would not turn. Removed ice maker and installed new ice maker. Used jumper and ice maker motor spun and called for water as designed. No leaks detected. Job completed.
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Granite Shoals, TX 78654
Tommy
Job Details:
08/04/2021
"Arrived onsite for dryer not operating correctly. Upon arrival found unit had F6 E3 error code bad communication between control and UI. Tested unit and found unit overlay intermittently communicating, unit will require new control and overlay
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Leander, TX 78641
Chance S
Job Details:
08/04/2021
F6E4 Arrived on site for oven still not reaching over 100 degrees during preheat. Upon arrival the customer stated the issue was intermittent. I entered the unit into diagnostics and found an F6E4 error code indicating a control issue. I replaced the control then pulled the unit out to find the oven temp sensor failing. I replaced the oven temp sensor and reassembled the unit. After reassembly I tested the unit and found it heating as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS00
Near Austin, TX 78744
Luis
Job Details:
08/04/2021
"Arrived on site for no ice. Found icemaker tray warped diagnosed defective icemaker. Replaced icemaker ran harvest test passed,ran fill test passed."
We serviced a
WHIRLPOOL RANGE
Model WGI925C0BS00
Near Dripping Springs, TX 78620
Robert
Job Details:
08/04/2021
Arrived on job for complaints of range working properly. Found that the module fuse was open. Will need touchpad also. Getting error code for bottom oven. Send RJ please.; ordrng 1 AUTHO and 1 W10818273 (display) and 1 W10886865 (module)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Georgetown, TX 78633
Jonathan S
Job Details:
08/04/2021
"Arrived on site for refrigerator ice clumping up in ice bin and intermittently freezing in fresh food. Inspected unit and work area. Found air vent blocked and causing possible items to freeze. Found wire harness cover torn. Corrected cover to protect harness. Tightened door handles. Performed diagnostics mode and tested fresh food thermistor and damper control, found no issues with damper or thermistor. Gained access to ice maker and found calcium buildup in fill tube, cleared buildup. Cycled ice maker and found water pressure low and not allowing ice maker to fill. Tested water dispenser and found low pressure. Traced water pressure to single inlet valve. Will return with dual inlet valve and filter head. . ; ordrng 1 WPW10238100 (SINGLE INLET VALVE) and 1 WPW10341320 (DAUL INLET VALVE) and 1 WPW10394053 (FILTER HOUSING)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Dripping Springs, TX 78620
Brandon
Job Details:
08/04/2021
"Arrived on site to replace sump and control diagnosed by previous tech, after replacing, unit tested good, no leaks."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Temple, TX 76502
Al
Job Details:
08/04/2021
Arrived on site and inspected French door refrigerator missing shelf and right door leveling issues. Leveled the door and installed the bin. Job complete
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS03
Near Austin, TX 78717
David S
Job Details:
08/04/2021
"Arrived on site to inspect combo oven more than 25 degrees off. I placed unit into diagnostics mode and check for codes found code stored for f6e1 UI to control state status error after that I found the time on display advancing too fast and at one point it was not responding to Touch. I proceeded to replace oven temp sensor then ran a temp test on the unit. I found oven temperature getting to and staying around 400 degrees when set to 350. I am ordering a new UI, because of the miscommunication error, and the display not functioning properly. We will have to retest oven temperatures when we have the new UI installed. I am also returning with the control just in case. The office will reschedule when we have an eta on the part. ; ordrng 1 W11297728 (UI)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Manor, TX 78653
Scott
Job Details:
08/04/2021
Arrived on site for trim on both lighted shelves as well as front plastic of freezer draw . Shelving and draw fronts not covered under extended warranty. Also dispenser drip tray is broken causing water to drip down door which could spill on UI deli control . Ordering drip tray . Call to set up return . No water leaks detected at time of service. ; ordrng 1 W10909034 (Drip)
We serviced a
WHIRLPOOL COMPACTOR
Model KTTS505ESS0
Near Austin, TX 78737
Brandon
Job Details:
08/04/2021
"Arrived on site for customer complaint of unit being damaged at time of install, found frame damage on left and right side of unit, called tech line,
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Austin, TX 78754
Wesley
Job Details:
08/04/2021
Arrived onsite and repaired broken fan by replacing with new. Advised customer on repair. All checks good.
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JS0
Near Austin, TX 78754
Wesley
Job Details:
08/04/2021
Arrived onsite and calibrated oven for not reaching temp as designed. All checks good. Unit is now operating as designed and reaching set temp.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Leander, TX 78641
Chance S
Job Details:
08/04/2021
Arrived on site for F3E0 error code. Upon arrival confirmed issue and gained access to the back of the unit. Upon further inspection found the oven temp sensor shorted. I replaced the temp sensor and attempted to run a bake preheat but the error code returned. I then traced the issue back to the control board. I replaced the control and reassembled the unit. After reassembly I tested the unit to find it now operating as designed. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Austin, TX 78717
David S
Job Details:
08/04/2021
Arrived on site to inspect Light indicator light is on but the burners are off (Light will not go off) when the burners are off. Upon inspection found the front right burner to be hot to the touch. Asked customer if she had used the cooktop before we came she said yes an hr. Ago. We then Gained access to back of unit to test switches and found that the front right burner switch to be the cause of the issue. We then replaced that switch and tested all switches afterwards and found that light would turn off.job complete
We serviced a
WHIRLPOOL DISHWASHER
Model JDTSS246GS0
Near Austin, TX 78703
Leonardo
Job Details:
08/04/2021
Arrived on site to test unit for unit not washing correctly. Found bad wash motor replaced sump and motor. Test unit and unit test good job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Leander, TX 78641
Chance S
Job Details:
08/04/2021
"Arrived on site for microwave light not shutting off. Upon arrival the customer stated the light on the bottom of the unit was getting very hot from the light not shutting off so they removed the bulb. I reinstalled the light bulb and cycled the unit through FULL, HALF, AND OFF options for the over range light and found the UI functioning as intended but the light not changing at all indicating a control failure. Im ordering a new control W10892389. Office to reschedule when availability of part is known.; ordrng 1 W10892389 (Control)"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Austin, TX 78753
Wesley
Job Details:
08/04/2021
Arrived onsite and installed new heating element to replace the shorted heating element. Advised customer on repair. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM01
Near Round Rock, TX 78681
David S
Job Details:
08/04/2021
Arrived on site to install previously diagnosed parts. Gained access to drain tube and replaced with p-trap and unit operating as designed. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Austin, TX 78745
Kevin
Job Details:
08/04/2021
Arrived on site and inspected dryer and found control panel is unresponsive again. Replaced control panel and control board
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Austin, TX 78746
Kevin
Job Details:
08/04/2021
"Arrived on site and inspected refrigerator and found customer has already thawed fresh food section. Fresh food evaporator has been frosted over. Remove cover and found Thermistor is loose and not attached to evaporator, took one picture. Replaced Thermistor, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KSC23C8EYY00
Near Austin, TX 78733
Kevin
Job Details:
08/04/2021
"Arrived on site and inspected refrigerator and found Icemaker is stuck in mid cycle. Took one picture. Cleared ice and cycled icemaker manually and it did not fill with water and valve didnt make noise. jumped V to L on Icemaker and valve energized but did not fill with water. separated waterline below freezer door and ran water valve again to icemaker and it dispensed here. Used a steamer on the water line below the freezer door and was able to get it flowing again. Replaced Icemaker and it cycled properly and filled with water.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Jonestown, TX 78645
Justin
Job Details:
08/04/2021
Arrived on site to install previously diagnosed parts. I installed the new timer and the unit failed once. I tested the unit for over 30 minutes and could not replicate it again.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF990SLAM00
Near Austin, TX 78717
David S
Job Details:
08/04/2021
Arrived on site for fridge leaking we spoke to the customer said that the fridge was not cooling after the flooring company moved it. We inspected the unit and work area. We gained access to water valve and found the valve leaking.the unit is not hooked up to water so we cant be 100 percent sure that only the valve is leaking. We did a temp test in the freezer found that the freezer only gets down to 12 degrees. The unit has had a sealed system repair in the passed we see searched for any leaks with black light. We found the condenser leaking from underneath and we found what appears to be dye coming from the cabinet. Can not determine if its dye or dust from the flooring. The valve and condenser will need to be replaced. We spoke to the customer about needing to do an nitrogen test to verify that the compressor leak is the only leak in the system. ; ordrng 1 WPW10455331 (Inlet valve) and 1 W11211932 (Condenser) and 1 Nitrogen (Nitrogen)
We serviced a
WHIRLPOOL OVEN
Model KSEG950ESS2
Near Austin, TX 78703
Leonardo
Job Details:
08/04/2021
Arrived on site to test unit for unit not getting to temp. Test unit and found oven set on Celsius. Set unit to F test unit and unit test good job complete.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Austin, TX 78759
David Z
Job Details:
08/04/2021
"Arrived on site to diagnose washer that has the timer counting up on remaining time, and had some issues spinning clothes. Ran error codes and found F8E6 water hazard, F7E9 locked rotor. Could feel basket scraping and not moving well. I checked under the unit and found the rotor bolt was completely gone, and the rotor was covered in gearcase oil. Replaced gearcase and slider. Advised customer on repair that I had to use some PB blaster to get the gearcase shaft into the basket due to rust buildup. Reassembled and rinse out unit. Ran through diag cycle and verified all is working as designed. Put unit in cleaning cycle to make sure there was no remaining PB blaster residue.
We serviced a
LG DRYER
Model DLE0442W
Near Liberty Hill, TX 78642
Tommy
Job Details:
08/04/2021
"Arrived onsite for dryer not heating correctly, upon arrival found dryer was heating but struggling due to having dust stuff in and around it cleared with shop vac. Job Completed."
We serviced a
GE REFRIGERATOR
Model PSCF3RGXCFWW
Near Lakeway, TX 78734
Brandon
Job Details:
08/03/2021
"Arrived on site for customer complaint of unit leaking water, found ice door stuck open due to failed solenoid. Ordering solenoid and control. Returning tech to install solenoid first. ; ordrng 1 WR62X10055 (Solenoid) and 1 WR55X10780 (Control)"
We serviced a
ADMIRAL WASHER
Model WTW4955HW2
Near Leander, TX 78641
Tommy
Job Details:
08/03/2021
"Arrived onsite for washer making intermittent grinding noise. Upon arrival found unit was under warranty, also found customer had videos of grinding, inspected gearcase and washplate and found no damage, found unit motor to make intermittent noise, ordering motor.; ordrng 1 W11497303 (Motor)"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Austin, TX 78756
Scott
Job Details:
08/03/2021
"Arrived on site , replaced bellow . Ran diagnostics all checked normal. No water leaks detected. Checked and found nothing in drain pump . Job complete ."
We serviced a
WHIRLPOOL DRYER
Model WED4915EW1
Near Elgin, TX 78621
Matthew
Job Details:
08/03/2021
Arrived onsite for dryer not turning on. Upon inspection found failed fuse. Replaced fuse and tested. Unit is functioning properly. Explained to customer to take a look at ventilation duct to insure proper air flow. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Austin, TX 78732
Brandon
Job Details:
08/03/2021
"Arrived on site for customer complaint of unit not dispensing water and ice, found door damaged and not making contact with door switch. Ordering left side door. ; ordrng 1 W11435353 (Door) and 1 Cnote (Office to reschedule)"
We serviced a
KITCHENAID RANGE
Model KFED500ESS03
Near Austin, TX 78717
Wesley
Job Details:
08/03/2021
Arrived onsite and found harness will be needed to repair as there was a short at the power block. Customer is supplying the power cord.; ordrng 1 W11171888 (Main harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Cedar Park, TX 78613
Kayman
Job Details:
08/03/2021
Arrived onsite for refrigerator not making ice in the RC. Upon arrival I found the RC=35 FC=0 ice room =11. I found the Ice maker test 56 showing E5 for failed IM thermistor. I replaced the ice maker and cycled power. In test 56 the IM now shows E0 or no errors for fully functional ice maker. I tested fill and the icemaker filled as designed. I advised the customer to give the unit 24 hours to start producing ice again. No leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78754
Matthew
Job Details:
08/03/2021
Arrived onsite for dishwasher not turning on. Upon inspection found faulty connector in junction box. Secured connector and tested. Unit is functioning properly. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS00
Near Austin, TX 78731
Luis
Job Details:
08/03/2021
"Arrived on site for water leaking. Found frozen drain in freezer,removed compressor cover disconnected drain tube,found obstruction in drain tube,replaced drain tube defrosted ice in drain."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Hutto, TX 78634
Jimmy J.
Job Details:
08/03/2021
Arrived on site for CSI refrigerator freezer door handle keeps popping off / bottom of the fridge stripping is not screwed on and connect properly. Found set screws in handle were stripped out. Removed freezer handle and installed new freezer handle. Handle no longer sits crooked against door. Handle is flush with freezer door. Freezer door opens and closes as designed. Job completed.
We serviced a
WHIRLPOOL WASHER
Model MHW5630HC2
Near Austin, TX 78703
Jacob
Job Details:
08/03/2021
Arrived onsite to replace console. Tested the unit. Unit tested good. No leaks at this time. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Austin, TX 78717
Wesley
Job Details:
08/03/2021
Arrived onsite and advised customer on best microwave door closure practice. Also customer is having console problems. Ordering console to correct. ; ordrng 1 W11105016 (Console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Leander, TX 78641
Kayman
Job Details:
08/03/2021
Arrived onsite for refrigerator making night pitched noise. The customer showed me that the noise is coming from the diffuser area. I put the unit into diagnostics on test 3 and ran the baffle/evaporator fan functions. I confirmed the diffuser is making a high pitched chirping noise. The customer also stated some foods are freezing on the RC. I will need to order the diffuser and return to complete the repair. Office to R/S due to part availability. ; ordrng 1 W11236851 (Diffuser)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC400ESS01
Near Spicewood, TX 78669
Brandon
Job Details:
08/03/2021
"Arrived on site for customer complaint of water dispensing out of water dispenser, found failed valve, I replaced the valve, unit tested good."
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Killeen, TX 76549
Chance S
Job Details:
08/03/2021
Arrived on site for wall oven not shutting off. Upon arrival customer informed me that when the unit was hot and he opened the door the UI would begin to glitch and not respond to commands. He stated that the only way to shut the oven off was to shut off the breaker. Upon further inspection I found the UI giving sporadic ohm and voltage readings. Im ordering a new UI W11297709 to ensure reliable repair on return. The following tech should make sure the new system has the proper software version per the service pointer upon completion of repairs. Office to reschedule when availability of the part is known. ; ordrng 1 W11297709 (UI panel (Stainless))
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HB02
Near Austin, TX 78759
David Z
Job Details:
08/03/2021
Arrived on site to diagnose oven that is not heating at all since install. Performed voltage checks on unit. Only found 120v at control. Checked installation and found L2 wire was not connected to a wire nut and just sitting inside the junction box. Powered off unit and attached conduit connections properly. Retested and verified unit is now heating. Unit working as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QMS01
Near Austin, TX 78703
Luis
Job Details:
08/03/2021
"Arrived on site for no cool. Removed evaporator coil found frost on only top coil diagnosed a refrigerant leak in the system complete sealed system will need to be replaced
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM0
Near Austin, TX 78736
Jacob
Job Details:
08/03/2021
Arrived onsite for adjusters broken on the top rack. Looked at the top rack and saw that the right side of the adjusters had broken off. Replaced adjusters and tested the unit. Unit tested good. No issues at this time. Job complete
We serviced a
JENN-AIR DISHWASHER
Model JDB8700AWP1
Near Austin, TX 78726
Justin
Job Details:
08/03/2021
"Arrived on site to install previously diagnosed parts. I re-diagnosed the unit. I gained access to the bottom of the unit and then put it into diagnostics mode. I found stored error codes F9E1 for diverter cannot find home position and F10E3 for drying fan error. I then tried to run a diagnostics cycle, but it kept beeping and not going through. I tried this three different times, but the test cycle would never start. This typically indicates a faulty fan motor. I unplugged the fan motor in order to bypass it and see if the diagnostics cycle would start. It now started. Again, this indicates a faulty fan motor. During the test I found the diverter leaking. I also found the OWI causing the unit to run forever. The customer also requested replacing the console, due to the lights beginning to fade out. I am quoting the customer for the fan motor, sump and motor, OWI, and the console to install. Office to reschedule. No balance collected due to already collecting the service fee on prior visit. ; ordrng 1 WPW10705575 (OWI) and 1 WPW10469574 (Vent) and 1 W10847804 (Console)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HB4
Near Del Valle, TX 78617
Jacob
Job Details:
08/03/2021
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Austin, TX 78734
Leonardo
Job Details:
08/03/2021
Arrived on site to test unit for unit leaking. Test unit and found hose to fill valve damaged.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM05
Near Austin, TX 78721
Scott
Job Details:
08/03/2021
"Arrived on site ,replaced fresh food door and badge . No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL OVEN
Model RBD305PRS00
Near Austin, TX 78730
David Z
Job Details:
08/03/2021
Arrived on site to follow up on oven door with bent hinge. Installed new door hinge and retested. Verified unit working as designed.
We serviced a
IKEA DISHWASHER
Model IUD8555DX2
Near Austin, TX 78757
Scott
Job Details:
08/03/2021
"Arrived on site ,replace fill tube to extra tank . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Killeen, TX 76549
Chance S
Job Details:
08/03/2021
We serviced a
KITCHENAID COOKTOP
Model KCED600GSS01
Near Austin, TX 78750
David Z
Job Details:
08/03/2021
"Arrived on site to follow up on cooktop that customer says back right burner is still too hot on. On arrival customer advised me that when they use the dual element burner and put it to simmer, foods still boil even when set to low. Customer let me know that they are using the dual setting as well. I advised customer that the rear right and front left burners are much higher BTU, and even with a lower setting they still have more power and will produce a lot of heat. Customer is also using cookware that is smaller then the burner by 1 inch on all sides. Called and spoke with Austin at tech line who confirmed that larger burners can still produce enough heat to keep boiling, and also heats the side of the cookware when there is uncovered burner space. Unit is working as designed at this time. SR7731405437. Call complete.; O-emld tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Austin, TX 78717
David S
Job Details:
08/03/2021
Arrived on site for washing machine not dispensing soap from the load & go. I inspected the unit and work area. I entered diagnostics and found error code f6e3 communication error. I gained access to the control and tested voltage from the control to the UI. I found good voltage present. I replaced the UI. I powered cycled the unit and retested it. The unit is working as designed. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS
Near Austin, TX 78734
Leonardo
Job Details:
08/03/2021
Arrived on site to test unit for unit not draining. Test unit and found glass stuck in drain motor. Removed glass test unit and unit test good job complete.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78753
Matthew
Job Details:
08/03/2021
"Arrived onsite for washer not agitating. Upon inspection found faulty actuator. Per Whirlpool service pointer, actuator must be replaced. Actuator was RWO. Returning with actuator. All other components tested good at this time . Office to reschedule ; O-emld tckt"