Arrived on site for refrigerator not cooling. Upon arrival confirmed complaint and found defrost issue. Found element and and wiring ok. Found thermistor ohming @11.02k. Replaced thermistor and harness in fc. Instructed customer to defrost rest of coil for 24 hrs before plugging unit back in plus an additional 24 hrs to stabilize temps. Call complete

Arrived on site for ice dispenser not dispensing ice. Upon arrival confirm complaint and found causing failure was the motor itself internally rusting out leading to the molding that holds the shaft in place to corrode and wear down and not be able to grab onto the shaft properly. After replacing dispenser motor I reassembled and tested unit and found it fully functioning as designed each time ice was dispensed. Call complete

Arrived on site to install previously diagnosed door glass. Upon arrival in starter choir part then reassembled and tested door and found it fully functioning as designed with no damages. Caulk complete

"Arrived on site for washer needing previously diagnosed hub, gearcase, belt, cam, and shield. Upon arrival install required parts and reassembled and tested unit and found washer is now fully functioning as designed. No leaks found on site call complete"

"Arrived on site to inspect disposal issues. Upon further inspection, I tested the disposal and found it seized. I found a large amount of rust inside. I removed and replaced the disposal and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to inspect wall oven time not setting. Upon further inspection, I checked the tools to see if the unit was connected to wifi and found it not connected. Placed the unit in diagnostics and checked error codes and found none. I advised the customer that the unit needs to be connected to wifi in order to operate properly. I assisted the customer with downloading the manufacturer app and assisted connecting the unit to WiFi. Once the unit was connected, the time on the display corrected automatically. I tested the components and all are operating as designed. I provided the manufacturer wifi contact information to my customer. No mechanical repairs needed at this time. Job completed."

"Arrived on site to install previously diagnosed and ordered part. Due to the main control failure, I removed and replaced the control and tested in diagnostics. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to inspect washer error codes. Upon further inspection, I placed the unit in diagnostics showing error code F6E1-motor control miscommunication with main control. Cleared the code and continued with testing. The unit failed to test. Pulled the unit out and removed and inspected the motor control and found it had burnt out (photo). I replaced the motor control and retested and unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site for a dishwasher that has a special project to replace the heater. Inspected unit and work area. Confirmed the customers model and serial numbers were within the heater replacement guidelines. Replaced the heater and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived on site for an ice machine that is making very thin ice. Inspected unit and work area. Customer advised the unit will make ice but it makes extremely thin ice. Ran the unit three diagnostics and did confirm the water valve not allowing enough water in. Removed the filter and had the same issue. Replaced the water valve and tested the unit. The unit began to work as designed. Call complete.

"Arrived on site for a while oven that is steel glitching on the user interface when the oven door is opened intermittently. The customer advised that it only happens on high moisture items and still happens erratically but it can cause the unit not to be able to function for an hour. Inspected the gasket and found the gasket working as designed. Ran the unit through diagnostics and did not find any stored error codes. Ran a test on both upper and lower fans and found both working as designed. I called Whirlpool Techline and spoke to JR SR# 7734142825. He advised that if the blowers are working functionally and the gasket is aligned properly, there are no modifications that can be done to the unit and the customer will need to cover any food that has high moisture content. He said the steam will cause the UI to glitch a bit as if buttons are being pressed due to the heat sensors in the UI and will cease once the UI dries. He advised this is how the unit is designed and to make no further repairs. Call complete."

Arrived on site for an icemaker that is not making ice and is leaking. Inspected unit and work area. Checked the icemaker and found that the tray was drooping and not sitting in place. Was able to twist the icemaker tray all the way around indicating the icemaker had broke. Replaced the icemaker and tested the unit. Found no leaks during testing. Advised customer to give the unit 24 to 48 hours to make a full bucket of ice. Call complete.

Arrived on site for range not allowing oven to heat. Upon arrival confirmed complaint. Upon further testing I found element both functioning within tech sheet specs. Found ACU failing to send proper voltage from p3 connector(orange wire) but would send through bake/broil sides connections only.

Arrived onsite for NOT COOLING PROPERLY--FREEZER IS FINE BUT FRIDGE IS COMING AND GOING. Upon arrival unit was unplugged and thawed out per previous instructions. I now have access to the freezer defrost components and harness. Test heater and heater has correct resistance. Checked thermistors and are in range. Not getting voltage from control to heater. Found OL from fuse on heater wire on harness. Need to replace harness. Replaced harness and heater is now energizing. Job complete.

"Arrived onsite for a washer that displayed an F6E2 error code, the door will not unlock, and door locked is flashing on the control. I confirmed the complaint with the washer and found the MCU has failed. The customer has an extended warranty company and they had a previous company come out and they replaced the CCU which didnt repair the unit. Ms could not get a hold of the extended warranty company at the time of repair to get approval for the repair.

Arrived on site to replace console. Replaced console test unit and unit test good job complete.

Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Replaced sump and motor. Test unit and unit test good job complete.

Arrived on site to replace heating element due to special project. Replaced element test unit and unit test good no leaks present job complete.

Arrived on site to test unit for console not responding. Test unit and found shorted console.

Arrived on site to test unit for console not responding at times. Found customer not connected to Wi-Fi and advised to connect to Wi-Fi for software update. If the problem continues will need to order new console job complete at this time

Arrived on site to replace drain hoses. Replaced hoses Test unit and no leaks present unit draining correctly job complete.

"Arrived on site to replace per service pointer heating element, replaced element, tested unit, no leaks detected job complete"

Arrived onsite and replaced heater due to SP designation for heater bushings. Tested Unit. all checks good. Unit is now operating as designed.

Arrived onsite and found unit had bad control with crossed connections and false starts. Replaced the control. Unit is now operating as designed. All checks good.

Arrived onsite and found valve and manifold filter housing failed. Completed repair. Unit is now operating as designed.

Arrived onsite for dryer not powering on and found tripped breaker. Reset breaker and tested unit. All checks good.

Arrived onsite and repaired broken leveling foot and installed new belt for squeaking. All checks good. Unit is now operating as designed. Advised customer on repair.

Arrived onsite and fulfilled heater replacement SP. All checks good. Unit is now operating as designed.

Arrived onsite for no water and no ice and filter not reset. Reset filter and began testing to determine cause and repaired and restored function by correcting water supply issue. Unit is now operating as designed and flushed filter.

"Arrived to inspect no operation. I found the unit had line VAC to the control and was generating 14 VDC to the UI. I removed and replaced the UI and tested. The unit filled and cycled as designed. Operational test good, no leaks observed during service."

"Arrived on site and inspected washer and found dryer is stacked on top of it, set washer into a diagnostic cycle and found drain pump sounds normal but when washer goes into a spin it is very noisy. Sent a video to KV/service management.

"Arrived on site and inspected dryer and it is noisy while running. Disassembled dryer and found a clothing item caught in the blower wheel. After removing clothing item and reassembling dryer is running normally and is quiet, job complete"

Arrived on site for a refrigerator with LEDs flickering. I found the top back left LED module bad.I installed only one LED and the unit began running as designed.

"Arrived on site for a dishwasher not draining and having a burn smell. On arrival he tub was full of water. I held cancel to put it on a manual drain. I found a faint hum from the drain pump, but the unit wasnt draining. I then checked voltage going to the drain pump and found a good 120VAC. This indicates a faulty drain pump. I put the unit into diagnostics mode and found stored error codes F8E2 for drain motor not running, F10E1 for dispenser electrical problem, and F6E2 for fill valve electrical problem. I then ran a diagnostics cycle and found the unit will fill until it overflows, the dispenser was not working, and the drain did not function. I gained access to the control and found the fan leaking and water got into the control area. Upon further inspection I found a burnout on the harness. In order to repair the unit it will need a new drain, dispenser, float switch, vent, and harness.

"Arrived to instal previously diagnosed and ordered parts. I removed the failed gear case and associated parts and installed the replacement, noting the failed one was quite stiff when rotating by hand. I removed and replaced the suspension and recalibrated the unit. I tested within service test mode and the unit operated as designed. No leaks served during service."

"Arrived to instal previously diagnosed and ordered parts. I removed and replaced the failed harness and pigtail and tested. The unit operated as designed and heated all burners and oven elements. Operational test good.

"Arrived on site for a refrigerator with the ice maker not working, the gaskets being bad, and the unit not cooling properly. I checked temps and found the FC at 30?F and the RC at 50?F. Upon further inspection I found both gaskets torn and condensation around the FC door. I found the RC so badly warped and torn that it was not sealing properly and creating large gaps. I also found the FC fan not running. In order to repair the unit it will need a new FC fan motor and both gaskets. I found all three parts unavailable. I informed the customer on my findings.

"Arrived on site for a washing machine leaking. I put the unit into diagnostics mode and found stored error codes F8E1 for no water detected, F5E2 for door lock error, and F1E2 for MCU multiple resets. I cleared the error codes, I then activated the valves and found the unit aggressively leaking from the bottom. I gained access to the bottom and found the counter weight had broken off and ripped off a large piece of the tub with it. This was allowing the water to drain directly out of the basket onto the floor

"Arrived to evacuate sealed system. I pierced the system and evacuated via transfer pump to recovery tank. I allowed the system to fully evacuate, reaching 28+ of vacuum. No water connections to unit. Sealed system evacuation RMWK3E"

"Arrived on site to test unit for clothes at the end of cycle, tested unit found tub will not spin out in diagnostics, inspected under unit and found capacitor leaking oil, replaced capacitor and control as precautionary, tested unit , unit now running as designed, advised customer to monitor load sizes because of balance loads can also cancel out the cycle until clothes is adjusted, at this time job complete"

"Arrived on site to replace previously diagnosed bin assembly and directional switch, replaced parts, tested unit, unit now running as designed, job complete"

"Arrived on site to replace heater per service pointer, replaced heater , tested unit, no leaks detected job complete"

"Arrived on site for thin ice. Ran diagnostics weak water flow,cleaned condenser coil,replaced water valve,ran diagnostics all test passed.

"Arrived on site for freezing in fresh food compartment. Checked damper operation good damper sealing correctly,found seal on ice chute not sealing to ice bucket,replaced seal assembly,adjusted products around air vent.

Arrived on site to diagnose a refrigerator that is not cooling properly. Found main control shorted and replaced it. Tested unit and found all is functioning properly at this time.

Arrived on site to replace door for refrigerator. Replaced rc door and all is working properly at this time.

Arrived on site to diagnose a dishwasher that is not cycling properly. Found wiring for pump not fully connected at control and rewired unit properly. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the basket, tub, hub assembly, cam, shifter, filter, gear case, agitator, and screws and tested the unit. The unit began to work in operate as designed. Call complete."

"Arrived to inspect non-completion of cycle. I found the unit would rotate, but after allowing it to spin for a few minutes a moderate squeal could be heard coming from the bearing assembly. The unit had sat for a time and I assume that there had been moisture within the bearings and corrosion had started during storage. I allowed the unit to spin in service test mode for a few minutes to attempt to distribute lubricant and advised the CX on my findings. Due to cost of rebuilding the unit, they will replace vs repair. No leaks observed during service.

"Arrived to instal previously diagnosed and ordered part. I removed and replaced the faulty circulation pump and tested operation within service test mode. Verifying service test mode operation, I allowed the unit to start within CX mode and it filled, circulated and cooled as designed. No leaks observed during service."

"Arrived on site to test unit for water nor circulating, tested unit found fail motor, sump still falls in our 1 year warranty, replaced sump, tested unit unit now running as designed, no leaks detected job complete"

"Arrived on site to replace previously diagnosed ice maker, damper and dual water valve, replaced parts tested unit ice maker is functioning properly knocking noise is still present, found service pointer W11610345 to decrease knocking noise, followed service pointer and adjusted filter dryer, customer will monitor and report if noise returns, unit now running as designed no leaks detected job complete"

"Arrived on site to inspect microwave not sensing. Upon further inspection, the customer advised that when they use the sensing mode on the unit, itll stop mid-cycle and show an error code. I tested the unit on potato and approximately 30 seconds into cooking, the unit stopped and showed error code F4E4. Following the tech sheet, I measured ohms to the humidity sensor and found it out of range. I removed and replaced the sensor and retested and unit is operating as designed. Job completed."

"Arrived on site to inspect refrigerator ice maker not making ice. Upon further inspection, I find the ice maker with ice in the tray and the harness appeared to be plugged in. I found this harness not fully plugged in. Once I pressed down on the connector, the ice maker began to harvest. I found the clips on the connector were rounded off and not securing the connector. I removed and replaced the ice maker and tested and unit is operating as designed. Ice maker covered under AEX 1 yr warranty. No water leaks observed during service, job completed."

"Arrived on site and inspected oven and found door is locked but oven still has power. Manually unlocked door and attempted to cycle latch motor through diagnostics but diagnostic cycle is not operating properly. Found F1 E0 saved error code for control board failure. Attempted to run any cycle in normal operation and feature not allowed is displayed. Spoke with techline and they recommended replacing control board.

Arrived onsite to perform SP W11540964 - Special Project S17304. After performing this I tested the unit and found unit operating as designed no leaks job complete.

"Arrived on site and inspected refrigerator and found no ice production. Ran test 57 and found icemaker cycles properly. Ran test 45 and the valve is activating but water line is frozen. Thawed water line to icemaker and it is now filling properly. Also confirm test 15 is working properly. If water line freezes again water line heater will be needed, job complete"

"Arrived on site and found waterline from Valve to icemaker fill is damaged and leaking water. Cut out broken part and reconnected with a coupler. Cycled icemaker to ensure it is working properly and new connection is not leaking, job complete"

"Arrived on site and inspected dryer and found no power showing on display. Found breaker is tripped and after resetting dryer is running properly but is rattling. Disassemble dryer and found blower housing is loose. After correcting this dryer is now quiet, job complete"

"Arrived on site for dishwasher, inspected unit and work area. Removed old heater and replaced with new and improved one. Tested unit and its now operating as designed. No leaks where observed during service. Job completed."

Arrived on site for range tripping breaker. Inspected unit and work area. I swapped the control and tested with all burners and water boiling in 2 pots. Unit is now operating as designed. Job completed.

Arrived onsite and found unit operating without heating. Found incoming power shorted but breaker not tripped. Advised customer that electrician would be needed to restore power to unit. All else checks good. Advised customer on findings.

"Arrived on site to diagnose a washer that is not cycling properly. Found main seal in unit failed causing a leak that has caused all motor components to fail. Due to multiple failed components and cost to repair, homeowner is replacing washer."

Arrived onsite for washer not progressing through cycle correctly and leaking oil. Upon arrival inspected unit. Tilted unit to check for oil. Found capacitor exploded and is leaking dark substance. Ran test and found valves and drain pump functioning properly. Will need to order and replace capacitor. Office to reschedule ; ordrng 1 W11395618 (Capacitor)

"Arrived on site and inspect the dishwasher and found door panel is dented, and kickplate is missing. Also found left front foot is bent. Straighten foot and run a diagnostics cycle and dishwasher is operating properly. New front panel will need to be ordered customer is aware of how long the wait time is for panels.; ordrng 1 W10827631 (Kickplte) and 2 WPW10503548 (Fastener)s"

Arrived onsite to install previously diagnosed parts. Upon arrival I installed new fan motor and hv control. Found that the refrigerator started to run as it was not running when I arrived. I checked to see if the unit need to be reprogrammed after the repair and found that it did not. I advised customer that the refrigerator should reach a good temp in about 12-24 hrs. Job complete ; ordrng 1 W11024089 (Evap fan)

Arrived onsite for refrigerator that is no longer cooling. Upon inspection I found that the compressor would pull 13 amps on startup then turn off and do the same when a known good device was put on and tested; ordrng 1 WPW10463858 (COMPRESSOR) and 1 Av (Access valve) and 1 Uv (Uv dryer)

Arrived onsite for front right and front left burners not heating properly. Elements are functioning however temperature regulations are the issue. Switches will need to be replaced. Found that incorrect switch for right front burner was sent. Replaced left front and burner is now functioning properly

Arrived onsite for a cooktop with the back trim not setting flush on the bottom. I found the pro style cooktop not installed correctly. The side and rear trim pieces were holding the entire weight of the cooktop. I talked to the builder over the customers phone and explained what need to be done. I showed the customer in the installation manual that a solid shelf needs to be installed under the cooktop 7 1/4 below the granite counter top. I also showed Ms that a notch needs to be cut in the shelf to allow the gas line to move from front to rear when the cooktop is pulled forward or pushed back. Ms marked all these notes in the installation manual and will show the builder. The shelf needs to get finished then we will need to return and correct the trim pieces. I also found some scratches on the control panel but explained to Ms that the unit is more than 30 days old and advised to call KitchenAid for assistance to get it replaced and if they agree to call our office. Office needs to RS when the builder corrects the counter.; O-emld tckt

"Arrived onsite for Not Cooling. Upon arrival unit is plugged in and cooling, just not cold enough. Compressor is warm to the touch and pulling .85 amps. Both condenser and evaporator fans are operating correctly. Uploaded evaporator frost pattern on S.D. Contacted JC for assistance. JC recommends replacing compressor. This is a r600 unit. JC will be ordering all parts needed. Office to reschedule ; O-emld tckt"

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I placed the unit in diagnostics and tested the sealed system in test 4. During the test, the evaporators had no frost pattern and no cool air blowing. Tested the thermistors and all are good. Compressor is functioning and all fans are functioning. I found the sealed system components are covered under the extended warranty. I am ordering the compressor kit, RC evaporator, FC evaporator, access valve, UV dye drier

"Arrived on site to install previously diagnosed and ordered parts. Due to the dispenser and drawer failures, I removed and replaced both parts and tested. During testing, I found one the inlet ports on the dispenser was cracked and leaking water (photo). I advised the customer of my finding and am ordering the dispenser and scheduled rerun service for 07/23/22. Water was turned off at the wall and unit left unplugged for safety. ; ordrng 2 4925ER1015B (Dispenser)s"

Arrived onsite for ice production issue and found fresh food defrost issue main problem. Explained need to have damaged and failing evap cover replaced to restore proper function. Advised customer on findings and repair proposal. Customer is set to defrost unit for repair. All else checks good. ; ordrng 1 W11167902 (Evap cover)

"Arrived to inspect no operation. The unit was in flood stage and after getting it out by 5+ second start press, I was able to enter service mode and found F8E1 as the only stored error code. All functions were present within manual test mode and at the point I tested basket rotation, a squeal from the seal/bearing area could be heard. Upon gear case inspection, I found the lower seal(s) had ruptured and the gear case will require replacement, including the cam assy and belt; ordrng 1 W11454734 (Gear Case)"

"Arrived on site for a washing machine not spinning nor draining. On arrival the customer stated they washed a large robe and the unit wouldnt spin properly. They also found with the larger item it would get stuck on the last minute of the cycle and indefinitely drain until the canceled it. They then tried a lighter load and found it ran fine. I put the unit into diagnostics mode and found no stored error codes. I manually activated each component and found they all ran as designed. I then ran a diagnostics cycle and found it ran through as designed. However, on the spin ramp up the tub excessively bounced around. I pushed down on the tub and found it excessively bouncing indicating bad shocks. I am ordering all four shocks to install. Office to reschedule. ; ordrng 4 W11545322 (Shocks)s"

"Arrived on site for a refrigerator not cooling properly. Upon arrival the customer stated that the RC seemed to be losing temp but the FC was fine. They left the unit off for several hours to try and thaw any ice that may have built up and then the unit seemed to work for a while. Shortly after it started having cooling issues again. I checked temps and found the FC at -2?F (set to -6?F) and the RC at 47?F. Upon further inspection I found some frost/ice build up on the evap cover. I then put the unit into diagnostics mode and found both heaters and airflow components running as designed. I gained access to the back of the unit and ohmd out all thermistors. I found the FC read 34k, the FC evap read 29.6k, the RC read 6.57k, and the RC evap read 6.74k. These were all roughly accurate at the time of reading. This indicates a possible faulty control. I went to install the control kit and found it damaged. I am ordering another control kit to install. Office to reschedule.; ordrng 1 W11533213 (Control Kit)"

Arrived on site for a refrigerator not cooling. I checked temps and found the RC at 60?F. I then put the unit into diagnostics mode and found the airflow components and compressor running as designed. I gained access to the evap and found an ice ball in the top left corner and no other frost pattern on the coils. This indicates a faulty SS. Ordering all SS components. Office to reschedule with a SS tech and a two hour job.; ordrng 1 W11507067 (Evap) and 1 W11125124 (Compressor) and 1 LokringKit (Lokring Kit) and 1 W11506635 (Access Valve) and 1 WPW10143759 (UV Drier)

"Arrived on she to install new recirculating pump, installed it and nothing changed. I then tested it in diagnostics and nothing, checked the harness pins and they where lose. I called thecline and recommended to change wiring harness spoke to Chris sr#7734143132. Im scheduling CX to return on the 07/28/22 AM. No leaks where observed during service. ; ordrng 1 W11126268 (Harness)"

"Arrived on site to test unit for no cool, tested unit found evaporator completely frozen over, failed defrost system, ran test for damper and found it only opening half way, recommend replacing diffuser,evaporator motor,evaporator harness,control and control UI, ordering parts off to reschedule ; ordrng 1 W11317276 (Diffuser) and 1 W11581973 (Evap harness) and 1 W11559968 (Evap motor) and 1 W11518204 (Control UI)"

"Arrived on site to test unit for dryer shutting off after few seconds, tested unit found motor is engaging but create a vibrating humming noise and shuts off after a few seconds, will need motor to fix issue, order motor and blower wheel, returning with all pre screened parts, office to reschedule ; ordrng 1 W11364931 (Motor) and 1 WP697772 (Blower wheel)"

"Arrived onsite to install previously diagnosed parts upon inspection I found that the dispenser Assembly did not come this the dispenser motor it comes separately. I also found that the tub hose was broken and the Spencer feed hose with a pin hole leak

Arrived onsite for refrigerator with ice buildup in rc. Upon inspection I found the At the drain pan was downed up and would not let the water drain properly causing ice buildup and I also found that the bi-metal was not in the right spot so I corrected this after removal of the ice. I then found that the drain tube was clogged so I cleared it and sealed it up to prevent air leaks. I am ordering 1x drain pan and shims. Upon further inspection I found that the right side door gasket was torn and lest warm air into the rc.

Arrived on site for a washing machine not going into spin. I put the unit into diagnostics mode and found stored error codes F7E1 for basket speed fault and F0E2 for oversuds. I then manually activated spin and agitate. I could hear the motor hum but not spin nor agitate. I gained access to the bottom and found a bad cap. I replaced the cap and then tested the unit again. I found the unit now working as designed. No leaks observed at the time of service. Call complete.

MG. Arrived on site for not cooling. Found compressor and fans running. Removed evaporator and confirmed improper frost pattern. Checked with UV light but was unable to confirm any leaks. Checked pressures and found system has a restriction. Hooked up vacuum pump and was able to removed restriction. Ran a deep vacuum a charged with 3.7 oz. Evaporator developing good frost pattern and unit is cooling down pressures at 0 and 125. Call complete.

"Arrived on site for a washing machine not finishing cycles. Upon arrival the customer stated that the unit will leave clothes soaked and not finish the cycle. I put the unit into diagnostics mode and found stored error codes F8E1 for long fill, F3E2 for water temp fault, F7E8 for motor over temp, and F0E4 for spin limit by water temp. I cleared the error codes. I then ran a diagnostics cycle and found on step 4 the detergent valve was not working. I then manually activated the cold and hot and found neither working. I checked water at the wall and found it good. This indicates a faulty valve. I replaced the valve and then test the unit. The unit is now working as designed. No leaks observed at the time of service. Call complete."

Arrived on site to install previously diagnosed parts. I installed the new drain pump and then tested the unit. The unit is now working as designed. No leaks observed at the time of service. I collected the remaining balance in full on CC. Call complete.

Arrived on site to replace heating element for special project. Replaced heating element test unit and unit test good job complete. No leaks present at this time

"Arrived on site to inspect refrigerator with moisture inside. Upon further inspection, I found water puddles in the RC section. I removed the FC evap cover and found when the evaporator goes into defrost mode, the water is leaking down the air chute into the RC section. Using some permagum, I sealed the chute where the evap,cover sits and leveled the unit with a slight tilt back at the front. Removed the water and observed and found no more water dripping from the air chute. I found gaps in the liner and sealed them with manufacturer approved silicone. No water leaks observed at the end of service, job completed."

"Arrived on site to inspect washer not agitating. Upon further inspection, the customer advised that they placed a new control in the unit due to it not spinning, draining, rinsing. I plugged the unit in and the drain pump came on. I was able to get the unit to stop draining and then placed it in diagnostics. I check error codes and found none. Following the tech sheet, I tested the unit and verified the personality code. Unit is operating as designed. I tilted the unit back and found the pulley shield covered in gearcase oil (photo). I advised the customer of my findings and ///d ///698.84 (///645.58+tax) to replace the gearcase, pulley assembly, actuator/shifter assembly and belt. Customer /// the service fee of ///151.54 (//////+tax) with check #1170 (///151.54 CK Auth# 4943WL) and advised they would speak with their spouse and shop around. I advised that their balancs would be ///547.30 should they want to move forward with repairs. Unit left unplugged for safety. No water leaks observed during service, job completed."

"Arrived on site to inspect washer door latch issues. Upon further inspection, I closed the door and it would not stay latched. I found the latch was broken. Contacted the office to advise of /// and they contacted the customer (JA) and got /// approved. I removed and replaced the door latch and tested. Unit is operating as designed. Customer has CC on file. ///195.25 for service/labor fees and ///101.75 for the latch for a total including tax of ///321.50. Office to charge CC on file for the total ///321.50. No water leaks observed during service, job completed."

"Arrived on site to inspect dryer not tumbling.upon further inspection, I raised the top,panel and found the belt loose. Removed the front panel, and found the tension pulley had come off its mount. I re-installed the pulley and belt and reassembled the unit and tested. Unit is operating as designed. Customer provided proof of extended warranty (photo) to cover repairs. No lint observed during service, job completed."

"Dryer is not in warranty, MS is aware. Customer purchased dryer from a third-party reseller. Job complete"

Arrived onsite for a range to replace previous diagnosed parts. After pulling the unit out to replace the rail base I found the entire bottom back left side was bent and the outer panel was crushed from the range being dropped. The chassis is not repairable. I called techline and spoke with Rob SR# 7734130410 and explained that the unit had been dropped. Rob documented and sent me over to Trade Partners. I spoke with Tricia. Tricia is sending it over to product review. Trade Partners SR# 7734130593. Call complete.

"Arrived on site for no cool in both section. Found both sections warm no frost on either evaporator,removed fresh food evaporator cover found heavy corrosion on heat exchanger,found oil leaking down exchanger. Called tech support per tech support customer can try and take a gamble with replacing evaporator however no repair for heat exchanger line. Gave customer options customer decided not to gamble with repair. Collected service call fee of ////// plus tax. Total ///151.54; ///151.54 CC Auth# H43P4RSR#7734127703"

Arrived onsite to replace previously diagnosed parts. Replaced capacitor. Tested unit in diagnostics and passed. Ran regular load with laundry and unit is now functioning properly. Job complete

Arrived onsite for a refrigerator not making ice or dispensing water again. I has water thru the isolation valve and water just trickling out of the housing. I explained to the customer that the filter head needed to be replaced. I ///d parts ///80.44 labor ///150.00 total ///230.44 + tax. I replaced the filter head and installed another new filter the customer provided. I tested the unit and it worked as designed. I advised the customer to order more filters and to change this one out again since they all were in the same batch and were failing. There were no water leaks present at the time of service. Call complete.

"Arrived on site for a washing machine not operating correctly. Upon arrival the customer stated the unit will not start. When they press start it will flash lock and then do nothing. I tested the unit and found the unit will lock and unlock after pressing start. It will then do nothing. I put the unit into diagnostics mode and found stored error codes F5E1 for lid switch fault, F0E3 for overload, and F2E1 for stuck button. I cleared the error codes. I then manually activated each load and found they worked as designed. I toggled the lid lock and found it working properly. I then ran a diagnostics cycle and found on step 11 when the lid is supposed to lock the cycle stopped and would not advance. I found again the lid locked and unlocked. I went to check the error codes again and found it threw F5E1. I cleared the error code. Per the tech sheet I gained access to the control and checked voltage at the lid lock. I found it good indicating a bad lid lock. However, due to the lid lock working with manual activation and not in an actual cycle it points to a possible control issue. Due to this I gave the customer one /// with just the lid lock and one with both the lock and control. Just the lid lock came to ///113.98, and the lid lock + control came to ///345.83. The labor on either will be ///174.75. The customer declined. I collected the service fee of ////// + tax in full on CC. Call complete."

"Arrived on site to install previously diagnosed and ordered parts. Due to ice maker not making ice and finding several issues with the ice maker housing, ice maker, ice bin door, I removed and replaced the ice maker, ice maker housing adaptor, adaptor gaskets, housing fascia, fill tube heater and ice bin door. Also, due to the RC evap drip pan bowing, I installed clips and tightened the evaporator to the back wall, repositioned the defrost thermistor and secured it with foil tape and ziptie, sealed off the gap between the evap housing and back wall with permagum and leveled the pan with shims. Pulled the unit out and checked the drain tube and found it clogged. Cleared the debris and re-installed the tube and sealed it with silicone. Tested the unit and it is operating as designed. Did not replace the right RC door gasket as the door liner was peeling away from the door frame. I advised the customer that the door gasket is good for now, but should it become more worn and they see moisture building up inside the RC section, the door will need to be replaced. No water leaks observed during service, job completed."

"Arrived on site and found control board is not working, ///d customer for replacement Control ///275.62, labor ///174.75, after replacement confirmed control board is operating normally by starting a big cycle. Took one picture, job complete"

"Arrived on site and inspected washer and found puller is loose, after correcting found washer noise during spin is improved but not completely gone. Sent videos to KB/service management, Spoke with Techline and if noise is happening during manual test cycle then it rules out faulty triac on control board 7734132609. Gearcase, cam kit, belt, actuator and motor, would need to be replaced and agitator should also be on hand if needed. ///d for gearcase, cam kit, belt ///278.70, labor ///255.75 motor covered by 10 year warranty. Agitator to be ///d separately if needed."