Service History 561 - Appliance Express

We serviced a

WHIRLPOOL OVEN

Model n/a

Near Georgetown, TX 78628

Lou

Job Details: 05/05/2021

"Arrived on site to inspect wall oven not operating. Upon further inspection, I found the unit with power, but the UI display was blank and the lower oven door was locked. I unlocked the owner door and removed both oven doors and pulled the unit out far enough to remove the console and test the thermal fuse. I found the fuse was open.I removed and replaced the fuse and tested. Both ovens are heating as designed. Job completed."

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Pflugerville, TX 78660

Kayman

Job Details: 05/05/2021

Arrived onsite for washer with burning smell. Upon inspection I found the unit would not go into spin during manual diagnostics. I lifted the unit and found the pulley shield full of black oil that was dripping into a puddle onto the floor. All the components of the drive system had been sprayed with oil and the belt has slipped off.

We serviced a

KITCHENAID ICE MACHINE

Model KUIC18NNTS2

Near Lakeway, TX 78734

David Z

Job Details: 05/05/2021

"Arrived on site to diagnose ice machine not producing ice. Ran unit and could hear recirc pump making a lot of noise, almost like it was full of gravel. When unit would fill, it would only fill a little ways and then try and run, not allowing nearly enough water to properly run. Ran through diagnostic and found water level sensor not reading properly. Provided estimate for new recirc pump assy, which has water level sensor. Replaced recirc pump assy and retested. Pump is working properly, but unit still isnt getting enough water. I found excess corrosion in the pump harness on the level sensor plug. Advised we need lower harness for pumps. ; ordrng 1 WP2310092 (Pump harness) and 1 WPW10141364 (Control)"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Leander, TX 78641

David S

Job Details: 05/05/2021

"Arrived on site to diagnose and replace switch harness due to one of the switches on the harness malfunctioning, found when we pulled the harness the switch that wasnt functioning completely fell apart on the harness, we pulled the existing harness and replaced it, tested each burner and checked burner caps, now unit is functioning as designed. Job complete."

We serviced a

KITCHENAID OVEN

Model KCMS2055SSS

Near Lockhart, TX 78644

Andrew

Job Details: 05/05/2021

"Arrived on site to replace mag, cap and diode from previous diagnosis. Replaced parts tested unit, unit works good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI5FSAXVY01

Near Kyle, TX 78640

Jacob

Job Details: 05/05/2021

"Arrived onsite for unit being too cold. Put unit in diagnostics, found that the fresh food thermistor was reading over a 100 degrees and climbing. Replaced thermistor. Unit reading 79 degrees. No issues at this time. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHW00

Near Lockhart, TX 78644

Andrew

Job Details: 05/05/2021

"Arrived on site to test unit for not cooling in FC. Found door was not closing all the way causing about a 1inch gap. Found left side rear rail mounting screw was loose preventing door from closing properly. Tightened screw, tested unit, unit works good. No leaks detected. Job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Johnson City, TX 78636

Brandon

Job Details: 05/05/2021

"Arrived on site for customer complaint of unit leaking when not in use, found leak coming from valve/hose connector, I replaced valve, instructed customer if problem continues, will need to change supply line."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS00

Near Austin, TX 78751

Luis

Job Details: 05/05/2021

"Arrived on site for no ice and not freezing correctly. Removed freezer evaporator cover found evaporator incased in ice,ran diagnostics found heater not powering on,also found thermistor reading off,will need to order harness and cover ; ordrng 1 W11204566 (Harness)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM0

Near Georgetown, TX 78628

Lou

Job Details: 05/05/2021

"Arrived on site to inspect dishwasher not cleaning dishes. Upon further inspection, I placed the unit in diagnostics showing error code F6E6. Cleared the code and continued with testing. The unit operated as designed. I removed the drain filter and found the screens of the filter were corroded with old powder detergent. I demonstrated to the customer how to clean the filter screens and explained why the filter needs to be cleaned. Provided recommendations for use and care as well as detergent and rinse aid use. No water leaks observed during service, job completed."

We serviced a

GE MICROWAVE

Model PEB7226SF2SS

Near The Hills, TX 78738

Robert

Job Details: 05/05/2021

Arrived on job for complaints of not cooking. Found switches for door not closing properly and the microwave not heating. Replaced switches and test.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH78019HB3

Near Hutto, TX 78634

Wesley

Job Details: 05/05/2021

Arrived onsite and was advised that unit sometimes throws error codes when under extreme cooking heat from frying. Found unit is just under the recommended distance above the cooktop. Explained to customer that extreme heat can have adverse effects on the user interface and it is possible to have fluke error codes from overheating conditions. All else checks good. Unit is now operating as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5PHEXMT00

Near Luling, TX 78648

Andrew

Job Details: 05/05/2021

"Arrived on site to test unit for ice maker leak. Found ice maker was cracked causing leak. Replaced ice maker, tested unit, unit works good. No leaks detected. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDEM01

Near Austin, TX 78732

David Z

Job Details: 05/05/2021

"Arrived on site to diagnose refrigerator not making ice. On arrival I found the unit had made about 1/3 a bin of ice. Customer said it had not made ice in a couple months. I checked thermistors in diag and found all passing. Checked ice box fan and verified its not pulsating, but sounds a little weak. I found moisture all over the icemaker housing and adapter, and found ice at the back of the liner where the adapter seals. ; ordrng 1 WPW10635022 (Adapter)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Georgetown, TX 78628

Tommy

Job Details: 05/05/2021

Arrived onsite for previously diagnosed parts. Replaced unit drain pump and tested. Found unit had metal needle stuck in drain pump. Upon replacing unit is operating as designed. Job Completed.

We serviced a

UNKNOWN DRYER

Model NED5800HW0

Near Round Rock, TX 78665

Kayman

Job Details: 05/05/2021

Arrived onsite for dryer not operating and no power. Upon arrival I confirmed the complaint. I found the console would make a gurgling or scratchy noise when the power button was pressed. I replaced the console and the unit restored power. I tested temp inside the drum with the vent hose connected. I found the heat rose past 220 fairly quickly within 2 mins or so. I removed the vent hose and tested temps again. I found the unit would only get up to 165 gradually and drop down to 120 or so then cycle back on never going passed 165. According to the tech sheet at 250 degrees fuses start to short and it is too hot for the internal mechanics of the unit to operate correctly. I advised the customer to get their vents professionally cleaned because there has to be a obstruction in the vent system causing heat and moisture to return to the unit. I left the unit with the vent hose disconnected so the customer can see it will work as designed without any potential blockage from the vent system. Job complete.

We serviced a

AMANA RANGE

Model AER6303MFS2

Near Manor, TX 78653

Wesley

Job Details: 05/05/2021

Arrived onsite and found unit burners and switch shorted. Replaced burners and switch. Unit is now operating as designed. Advised customer on repair.

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Manor, TX 78653

Matthew

Job Details: 05/05/2021

Arrived onsite to replace previously diagnosed parts per tech line recommendations. Replaced outer tub and inner basket unit was still making some noise. Replaced gearcase and all noise was corrected. Tested in high spin and unit is functioning properly. Job complete

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JS0

Near Kyle, TX 78640

Jacob

Job Details: 05/05/2021

Arrived onsite to replace switch. Replaced switch. Tested unit. Unit tested good. Also saw that the customer was storing pans in the oven that had grease in them. Let customer know that it can be a hazard and start a fire and may not be covered by warranty. No issues at this time. Job complete

We serviced a

MAYTAG DRYER

Model MED5630HC2

Near Hutto, TX 78634

Wesley

Job Details: 05/05/2021

Arrived onsite for report of unresponsive console. Reset unit. All checks good. Unit is now operating as designed. Advised customer on findings. No parts needed.

We serviced a

GE DISHWASHER

Model GDT545PGJ6WW

Near Manor, TX 78653

Matthew

Job Details: 05/05/2021

Arrived onsite for dishwasher making loud noise. Upon inspection found faulty drain pump. Replaced pump. Tested unit and unit is functioning properly. No leaks present at this time. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDTE234GPS0

Near Liberty Hill, TX 78642

Tommy

Job Details: 05/05/2021

Arrived onsite for dishwasher tripping breaker. Upon arrival found operating as designed. Ohmed unit control out and found all within range. Ran unit in diagnostics. And could not get error to repeat. Found unit plugged into Luxart switch. Spoke with customer on using unit on separate outlet to test unit on its own.

We serviced a

WHIRLPOOL RANGE

Model WOD77EC7HS01

Near Austin, TX 78746

Leonardo

Job Details: 05/05/2021

Arrived on site to test unit for no power. Test unit and found bad tod . Replaced tod and got power but found black wire coming from wall not receiving 120v. Advised customer to get with electrician. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS04

Near Hutto, TX 78634

Wesley

Job Details: 05/05/2021

Arrived onsite and replaced the left side door and wiring together. Initial startup had the dispenser working. However lights in fridge cabinet immediately flicker to full brightness every time the door is opened. And then every few minutes the dispenser ui would loose power and reset every time a selection was made or water was called for. Ordering main control and dispenser ui as well as door ui. Replacing all controls together. Office to reschedule. ; ordrng 1 W11442053 (Ui panel) and 1 W11093037 (Control)

We serviced a

KITCHENAID FREEZER

Model KBFO42FTX06

Near Buda, TX 78610

Richard

Job Details: 05/05/2021

Arrived onsite for the refrigerator freezer section frosty up and ice maker not working. Upon installation of new ice maker found that the shut off arm was missing. Will need to order the shut off arm in order for the ice maker to work properly. New ice maker did not come with one. Ordered part and office to schedule ; ordrng 1 WP627792 (Shut off arm)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Austin, TX 78748

Luis

Job Details: 05/05/2021

"Arrived on site for no cool. Pierced low side pressure reading-30 found excessive amount of oil on customers floor traced oil to manufacture lockring on discharge tube to condenser,removed lockring brazed new connection,replaced filter drier. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. ; used 1 Wpw10143759 (Drier uv) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTM354ESS3

Near Austin, TX 78736

Leonardo

Job Details: 05/05/2021

Arrived on site to replace control board. Replaced board test unit and unit test good job complete.

We serviced a

MAYTAG WASHER

Model MHW7100DW0

Near Bastrop, TX 78602

Matthew

Job Details: 05/05/2021

Arrived onsite for washer not completing cycle. Upon inspection found failed drain pump. Error code confirmed long drain. Replaced drain pump. Tested unit and unit is functioning properly. Passed auto test with no issues. Job complete

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Georgetown, TX 78628

Jimmy J.

Job Details: 05/05/2021

Arrived on site to install previously diagnosed parts. Removed main control and installed new control. Console I was sent with did not have the boards inside. Reached out to AE tech support and confirmed I could move forward with the repair and test with main control only. Support confirmed to move forward. Placed in diagnostics and ran DLMS calibration. Ran through diagnostics cycle and washer completed all cycles without issue. Explained to customer we did not come with the complete console and to run the washer as they normally would and to reach out if it is still operating as it did before the repair today was done. Job completed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ

Near Georgetown, TX 78626

Jimmy J.

Job Details: 05/05/2021

"Arrived on site for No operation. I am not able to select any options, no lights but if I press delay option, then it display -:? like this, other than that , it doesn?t response to any key. The display is just blank. . I tried power recycle but this didn?t help. Attempted diagnostics and would not allow, screen stayed blank. Tested voltage at junction box and was getting 120. Removed control and installed new control. Placed in diagnostics and OOE displays. The E should be a zero which shows the UI is shorting out. Ordering UI to return and complete the repair. Also ordering a new latch and vent JIC. ; ordrng 1 W11460962 (UI) and 1 W11412299 (Latch) and 1 W11416460 (Vent)"

We serviced a

MAYTAG REFRIGERATOR

Model MSS25C4MGZ03

Near Blanco, TX 78606

Brandon

Job Details: 05/05/2021

"Arrived on site for customer complaint of unit not producing ice, found ice maker harvest failed in diagnostic mode, I replaced ice maker, unit passed ice harvest test, unit tested good."

We serviced a

GE REFRIGERATOR

Model GFE28GSKBSS

Near Pflugerville, TX 78660

Kayman

Job Details: 05/05/2021

Arrived onsite to install previously diagnosed parts. I installed the rear valve and door valve. I tested the unit and it is working as designed. No leaks detected during service and not leaking from ice maker while dispensing water as before. Job complete.

We serviced a

FRIGIDAIRE OVEN

Model FPET3085KFB

Near Clifton, TX 76634

Jonathan M

Job Details: 05/05/2021

"Arrived on site for an oven that is intermittently turning itself off during big cycles. Inspected unit and work area. The customer advised that the unit used to in frequently reset itself during big cycles when both ovens were being used. She advised that it has become more and more common and is now also doing it when one of them is being used at a time. Went through a text sheet and was unable to find any information on a diagnostics mode. Spoke to CS and was advised that the issue was most likely an electrical issue between the control and UI, but could not be pin pointed. Was advised to order the user interface, control, and a blower just in case..; ordrng 1 316443853 (control) and 1 318073028 (blower,motor)"

We serviced a

KITCHENAID DISHWASHER

Model KUIX535HPS00

Near Lockhart, TX 78644

Andrew

Job Details: 05/05/2021

"Arrived on site to test unit for high pitch noise. Found slight vibration on cover. Adjusted cover, sound is better but still present coming from compressor. Advised customer on compressor function. Unit is operating as designed. No leaks detected. Job complete."

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW1

Near Niederwald, TX 78640

Jacob

Job Details: 05/05/2021

Arrived onsite customer had said the water was leaking from the supply line hoses. Checked hoses. Saw water leaking from the supply line hoses. Let customer know that the supply line hoses need to be replaced by a plumber or by customer as it is not an issue with the unit.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM01

Near Austin, TX 78705

Luis

Job Details: 05/05/2021

"Arrived on site for cooling complaint. Ran diagnostics fan running,ran damper test passed,ran bimetal test passed bimetal reading closed heater powered on,in diagnostics changed defrost setting to basic."

We serviced a

KITCHENAID MICROWAVE

Model KMHC319ESS5

Near Lago Vista, TX 78645

Lou

Job Details: 05/05/2021

"Arrived on site to inspect microwave not heating. Upon further inspection, the customer advised that the unit worked maybe 2 times after the most recent repair and stopped heating since. I tested the unit with a cup of water for 30 seconds and found the unit not heating. I attempted to test the unit in diagnostics and when pressing the #7 digit on the UI, it failed. I also found that the display is not showing the model number while in diagnostics. I contacted techline and spoke to TJ and advised of the complaint and my findings. TJ recommended replacing the door and checking the switches, mag thermostat, and wiring. Provided file #7730686716. I am ordering the door, main control, switches, mag, cap & diode, mag thermostat, cooling fan motor and wheel. Office to schedule return service.; ordrng 1 W11205123 (Door SS) and 1 W11230995 (Magnetron) and 1 W10591803 (Mag thermostat) and 1 W10561770 (Capacitor) and 1 W11256462 (Diode) and 1 W11230994 (Cooling fan motor) and 1 W10533503 (Cooling fan wheel)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Pflugerville, TX 78660

Wesley

Job Details: 05/05/2021

Arrived onsite and found unit fill up clogged causing unit to leak during fill. Cleared obstruction Advised customer on repair. All checks good.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFSS2615TS0

Near Lampasas, TX 76550

Job Details: 05/05/2021

"Arrived on site and inspected side by side refrigerator with cooling issues.Unit had previous work done by Lampasas Appliance repair.The previous company told the customers, after the 2nd visit, there was an internal leak inside the cabinet.The unit had to be refilled with refrigerant and after leaking out, Lampasas Appliance told the customer about he leak. He photographed taken looks to be lock ring.Called office and spoke with CS, sent several photos and was advised to order the compressor, uv drier and access valve, sealed system technician and 2 hours.; ordrng 1 WPW10143759 (UV Drier) and 1 TJ90SF8404 (Access fitting) and 1 5304524545 (Compressor) and 1 Sealedsystemtechnician&2Hours"

We serviced a

MAYTAG DRYER

Model MED6630HW0

Near Austin, TX 78735

Jacob

Job Details: 05/05/2021

Arrived onsite for unit making a noise from time to time. Tested unit. Could not get noise to duplicate. Upon further inspection. Found that the bracket roller was stiff in turning with the belt. Got the go ahead and replaced bracket roller. Tested unit. Unit tested good. No issues at this time. Job complete.

We serviced a

KENMORE DRYER

Model 417.8112231

Near Georgetown, TX 78628

Tommy

Job Details: 05/05/2021

Arrived onsite for previously diagnosed parts. Upon arrival found unit operating as designed and switch opening and closing as designed. However found unit wiring was loosely connected in bottom of unit causing it to have poor connection causing breakdown intermittently. Tightened all connections. Job Completed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Georgetown, TX 78626

Jimmy J.

Job Details: 05/05/2021

Arrived on site for Not Dispensing Ice or Water - Refrigerator. Found dispenser not turning on valve and ice dispenser not turning motor. When the door is opened and the switch is held down both ice maker and water dispenser works. Found area where switch makes contact with door to be concave not giving proper contact to tell fridge to dispense water or ice. Ordering square block (WP2177331) to mount in area where door is concave to complete the repair. ; ordrng 2 WP2177331 (Plastic square)s

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS00

Near Killeen, TX 76549

Job Details: 05/04/2021

Arrived back on site to install previously ordered parts.Removed and replaced the fan scroll and the thermistor.Reassembled and unit began cooling.Customer told to place a bottle of water inside the freezer and wait approximately 24 hours for the freezer to reach optimal temperatures.Job Complete

We serviced a

MAYTAG WASHER

Model MHW5630HC0

Near Austin, TX 78749

Jacob

Job Details: 05/04/2021

"Arrived onsite for control acting erratically. Put unit in diagnostics and found, F0E1 load in drum during clean washer cycle, F0E2 over suds, F0E5 off balance. Let customer know that the unit only needs so much detergent to allow the unit to wash. Erased codes from the unit. Went through entire quick cycle. Unit made it through with no returning error codes. No issues at this time. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC0

Near Waco, TX 76710

Jonathan M

Job Details: 05/04/2021

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced tub, basket, and belt and tested unit. Unit began to work as designed. Call complete."

We serviced a

GE REFRIGERATOR

Model PSS26SGRBSS

Near Briarcliff, TX 78669

Brandon

Job Details: 05/04/2021

"Arrived on site for customer complaint of unit not producing ice, found failed ice maker, I replaced ice maker, unit tested good."

We serviced a

KENMORE REFRIGERATOR

Model 596.7238341

Near Georgetown, TX 78633

Jonathan S

Job Details: 05/04/2021

"Arrived on site for refrigerator complete no cool. Inspected unit and work area. Found nothing running and continued clicking noise. Performed diagnostics mode and attempted to run test 4 and did not pass strep 1. Tested deli control and disconnected. Gained access to FC evaporator and found fan pulsating. Disconnected evaporator fan assembly, no change. Gained access to compressor and 3 way valve. Found valve also pulsating. Found when low voltage to inverter disconnected all started running. Found main control shorting out inverter. Will need to replace main control and inverter.

We serviced a

WHIRLPOOL DRYER

Model WED6120HW1

Near Liberty Hill, TX 78642

Cliff

Job Details: 05/04/2021

Arrived on site to diagnose a dryer that is not level. Found unit not leveled at time of installation. Adjusted feet as much as possible to line up venting. All is working properly at this time and no further repairs needed.

We serviced a

WHIRLPOOL RANGE

Model WFE550S0HZ0

Near Canyon Lake, TX 78133

Noah D

Job Details: 05/04/2021

"Arrived on site to inspect unit for not heating correctly, upon inspection found the unit did heat correctly. The sensor was about 15 degrees off, replaced sensor and tested. Complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near New Braunfels, TX 78132

Andrew

Job Details: 05/04/2021

"Arrived on site to test unit for frost build up in FC. Found left and right door brackets were bent and gap in FC door gasket. Replaced brackets and formed gasket, tested unit, unit works good. Air gap is no longer present and door sealing properly. No leaks detected. Job complete."

We serviced a

GE REFRIGERATOR

Model GSS23GMKECES

Near Spicewood, TX 78669

Brandon

Job Details: 05/04/2021

"Arrived on site for customer complaint of unit leaking from ice maker, found failed ice maker, the new ice maker wont fit into the refrigerator, the new design of the ice maker is a little to big to slide into the freezer section. Submitted parts research for old style ice maker. ; ordrng 1 Cnote (Parts research for old style ice maker) and 1 Cnote (Office to reschedule)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT790SAYM2

Near Spicewood, TX 78669

Brandon

Job Details: 05/04/2021

"Arrived on site to replace failed wash motor assembly, after replacing unit tested good."

We serviced a

KITCHENAID OVEN

Model KEBS107DSS8

Near Austin, TX 78746

Matthew

Job Details: 05/04/2021

Arrived onsite for oven not powering on. Upon arrival found unit unresponsive. Pulled unit for inspection. Found TOD thermal fuse blown. Replaced fuse and tested. Did not correct issue. After further investigation found that was receiving proper voltage however the control was not responding. Unit would need main control board replaced. .; ordrng 1 4453163 (microcomputer)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Hutto, TX 78634

David S

Job Details: 05/04/2021

"Arrived at site to diagnose sealed system issue we gained access to the compressor and tested voltage to the start device found good voltage, we ohmed out the compressor windings found them good, installed spare start device and powered the unit on, compressor tried to kick on but shorted the start device. Punctured filter drier and found system full of refrigerant. Evacuated system and installed new compressor and access valve, used refrigerant to clean out excess oil from the system. Installed UV drier and pulled vacuum for 15 minutes and monitored pressures, vacuum held. Put a measured charge into the system and measured pressures found pressures holding, powered the unit on and monitored operating pressures, found operating pressures within range, inspected freezer and found it dropping in temperature, no leaks detected. Job complete."

We serviced a

JENN-AIR FREEZER

Model JBZFL18IGX00

Near Austin, TX 78750

David Z

Job Details: 05/04/2021

Arrived on site to install previously diagnosed parts to resolve missing kick plates. On arrival customer informed me that expressions had come out and installed new panels and brackets and repair is no longer needed on those. The supplied icemaker cover had a broken tab and needs to be reordered. Ordering direct to customer since tech is not needed to snap in cover and customer can install. ; ordrng 1 W11234555d2c (Icemaker cover D2C)

We serviced a

WHIRLPOOL WASHER

Model MVWB865GW1

Near Salado, TX 76571

Tyler

Job Details: 05/04/2021

"Arrived onsite for lid locking functionality. Found F5E4-Lid Not Opened Between Cycles error code. During further testing found proper DC voltage was being sent to lid lock. In diag mode, I could force lid lock to function, but the UI display was not registering the lid locking or unlocking. Customer also made complaint of odd noise of unit during spin cycle. Ran test 12 and 14, but could not confirm noise while unit was empty. Advised customer to send video to office email of unit making noise during normal load and operation. Ordering one latch and bezel. Spoke with SR on part availability. Office to reschedule when parts available. Order W10810403, W11237157. ; ordrng 1 W10810403 (Latch) and 1 W11237157 (Bezel)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5FHEXVQ00

Near Killeen, TX 76542

Tyler

Job Details: 05/04/2021

Arrived on site for refrigerator needing a previously diagnosed sealed system. Upon arrival I found the unit was unplugged upon further inspection was able to verify the unit didnt do you have a bad salt system and need repairing I was in able to install a new compressor UV dryer and access valve. After Running a 15 minute vacuum I was able to verify there are no leaks on either the lower high side Ive been charge the system with 5 ounces of Freon per the manufacturer and then ran the unit for another 15 minutes and verified the prices were stable at 150 on the high side and zero psi on the low side. Informed customer will take 24 hours to properly cooling unit before sticking items back in call complete

We serviced a

WHIRLPOOL RANGE

Model RF362LXTS2

Near Harker Heights, TX 76548

Job Details: 05/04/2021

Arrived on site to install previously ordered part.Removed and replaced the control.Reassembled and unit tested as designed.Job complete

We serviced a

GE REFRIGERATOR

Model GSS20IETEBB

Near Killeen, TX 76543

Job Details: 05/04/2021

Arrived on site and for 2/2 older model side by side refrigerator not dispensing ice.Confirmed the complaint and found the unit will require an auger motor to complete the repair.Ordering auger.Office to schedule return services.Needs more work ; ordrng 1 WR60X10258 (Auger motor)

We serviced a

MAYTAG WASHER

Model MVWC300XW1

Near Waco, TX 76706

Jonathan M

Job Details: 05/04/2021

"Arrived on site for a washing machine that?s not completing cycles. Inspected unit and work area. Customer advised that they are having to place the unit into a rinse and spin and then a drain and spin at the end of each cycle to finish the load. Found an F8 E1 (low/no water detected) error code. Around the unit through an auto test and found the water pressure low on all water valves. The customer advised that his whole home has very low water pressure. Once the unit went into a drain, I noticed the drain hose connection is a part of a closed drain hose assembly. I did advise the customer that either his low water pressure or the closed drain pipe issue may cause either one of his issues filling or water siphoning back into the unit. I advise the customer to run a small load and drain into an open bucket to figure out if the issue is with his drain or his water pressure. Customer is going to run a cycle to figure that out and will make necessary changes depending on what his issue is. Call complete."

We serviced a

GE REFRIGERATOR

Model PFSS5RKZCSS

Near Belton, TX 76513

Jonathan M

Job Details: 05/04/2021

Arrived on site for a refrigerator that won?t cool and is having lights go on and off inside the refrigerator and I need the user interface. Inspected unit and work area. Found the unit cycling on and off in the refrigerator due to a DC voltage issue. Spoke to SW and went through several dc components by unplugging the from the main control. Found all components we?re not cut the cause of the issue. Found two connectors missing on the control and spoke to SW again. Reordering the control and the office will need to contact the customer to schedule return visit. ; ordrng 1 WR55X11098 (refrigerator main co)

We serviced a

ESTATE WASHER

Model ETW4300TQ0

Near Harker Heights, TX 76548

Job Details: 05/04/2021

Arrived on site and inspected off balance washer.Confirmed the complaint and balanced the unit.JOB COMPLETE

We serviced a

WHIRLPOOL DRYER

Model WED5800BW0

Near Copperas Cove, TX 76522

Tyler

Job Details: 05/04/2021

"Arrived on site for dryer not heating. Upon arrival I found 240v at outlet. Main control was receiving proper power. Upon further testing found dryer making a loud shaking and rumble noise. After disassembly of front of dryer I found heating element was shorted out, high limit cutoff was showing continuity but ohm resistance was sporadic. Also found a 6-7 inch deep mass of lint and other foreign debri in lint chute as well as inner cavity of unit causing major air flow issue with heat as well as leading to dryer heating issue.

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW0

Near Temple, TX 76501

Job Details: 05/04/2021

Arrived on site to inspect screeching noise from washer. Confirm complaint to diagnostics I am found the Wash Plate tines are worn down from the heavy loads. Also found the gear case is contributing to the malfunction.Ordering the wash plate and will return with previously ordered parts.The hot water valve is broken and the husband will repair before return services.Office to schedule return services.Needs more work ; ordrng 1 W10752283 (WASHPLATE)

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near New Braunfels, TX 78132

Andrew

Job Details: 05/04/2021

"Arrived on site to install insulation kit per techline. Installed kit and replaced gasket, tested unit, unit works good. Job complete."

We serviced a

KITCHENAID RANGE

Model KFED500ESS03

Near Robinson, TX 76706

Jonathan M

Job Details: 05/04/2021

"Arrived on site for arrange that has three User Interface keys that won?t work. Inspected unit and work area. Confirmed customer complaint and found the one, two, and three buttons not working properly. Replaced User Interface and tested unit. Unit begin working as designed. Call complete."

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Leander, TX 78641

Lou

Job Details: 05/04/2021

"Arrived on site to install previously diagnosed and ordered parts. Due to the oven door outer glass being damaged, I removed and replaced the outer door glass, handle screws, and nameplate and tested. Unit is operating as designed. No gas leaks detected during service, job completed"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD618ESS01

Near Austin, TX 78750

David Z

Job Details: 05/04/2021

"Arrived on site to diagnose refrigerator that was leaking water from the bottom. On arrival customer showed me the removed valve going to the filter housing. Valve had a huge crack and had caused a leak, lines had also leaked. Customer had replaced the valve on their own due to the severity of the leak, but lines are still leaking. Ordering new lines to resolve. Customer also pointed out a clicking sound coming from the freezer, and found the icemaker was clacking while harvesting. Ordering new icemaker to resolve. Office to schedule when parts arrive due to 1 or more exparts.; ordrng 1 WPW10683737 (Water tube) and 1 WPW10296807 (Water Tube) and 1 W11087434 (Icemaker)"

We serviced a

WHIRLPOOL DRYER

Model MEDC465HW0

Near Canyon Lake, TX 78133

Noah D

Job Details: 05/04/2021

"Arrived on site to inspect unit for not heating. Upon inspection found the element did not glow when started, replaced burnt element and cutoff, all functions returned, cleared duct due to extreme blockage. Complete"

We serviced a

FRIGIDAIRE RANGE

Model FFEF3018LSD

Near Killeen, TX 76549

Tyler

Job Details: 05/04/2021

"Upon arrival, spoke with customer to confirm which burner wasnt working properly. Ticket states right rear was the issue, but customer stated that was incorrect and the front right large burner is not working properly. Upon further diag, the front right infinite switch was not sending a stable 240v connection to the burner. Inspected burner, still intact and functioning properly. Ordering infinite switch 316436001; ordrng 1 316436001 (Infinite switch (FR))"

We serviced a

WHIRLPOOL DRYER

Model LGR5636JQ0

Near Austin, TX 78731

Matthew

Job Details: 05/04/2021

Arrived onsite for dryer not heating. Upon inspection found faulty thermal fuse. Replaced fuse and tested. Unit is functioning properly. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM01

Near Manor, TX 78653

Scott

Job Details: 05/04/2021

"Arrived on site for no ice . Found water line to ice maker from valve cut . Replaced supply line from truck stock . Ran harvest , all checked normal . No water leaks detected at time of service. Job complete ."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW2

Near Burnet, TX 78611

Cliff

Job Details: 05/04/2021

Arrived on site to diagnose a dishwasher that is not drying properly. Tested all parts and components and found no failures to unit at this time. Advised homeowner on best cycles and options to use for best results. No further repairs needed and no leaks were found at time of service.

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC0

Near Killeen, TX 76549

Tyler

Job Details: 05/04/2021

"Arrived onsite to install previously diagnosed rebuild. Installed parts including, but not limited to, outer tub, basket, gearcase, and other related hardware."

We serviced a

MAYTAG DRYER

Model MED5500FW

Near Driftwood, TX 78619

Robert

Job Details: 05/04/2021

Arrived on job for complaints of no heat found fuse open replaced fuse and test. Still no heat checked element and found it open too. Replaced element and test.

We serviced a

WHIRLPOOL WASHER

Model MVWB766FW0

Near Austin, TX 78737

Robert

Job Details: 05/04/2021

Arrived on job to replace previously diagnosed part. After replacement test operation. No additional leaks detected at time of service

We serviced a

WHIRLPOOL WASHER

Model WTW4655JW1

Near Cedar Park, TX 78613

Justin

Job Details: 05/04/2021

Arrived on site for a washing machine that was making a loud noise in spin. Upon further inspection I found the unit very unbalanced. I balanced the feet and it was now no longer wobbling. I put the unit into diagnostics mode and found stored error code F7E5 shifter fault. I then ran a diagnostics cycle and found it ran through as designed. I then manually activated spin and agitate actuating shifter. I found no issues with shifter and no noise during high spin. I then gained access to the bottom of the unit and found no visible issue. I found harness connection fine. I put it back into manual test and actuated shifter again. This time I could hear the actuator slip and not work. This indicates a cam slipping and possibly a bad actuator. I replaced both parts and tested the unit again in diagnostics.

We serviced a

WHIRLPOOL WASHER

Model WTW6120HC1

Near Leander, TX 78641

Kayman

Job Details: 05/04/2021

Arrived onsite for washer leaking seemingly while on hot or warm. After inspection I found the fabric softener dispenser would overflow pretty quick into engaging the valve and would leak out the top and front everywhere. As I was removing the dispenser I broke the securing tabs so I will need to return to replace it. I replaced the inlet valve and tested the unit. The unit is no longer overfilling the softener dispenser and no leaks are present at this time. I am ordering the dispenser (W11175629) and top bezel (W11094976) but only bezel may be needed. . ; O-emld tckt

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW1

Near Leander, TX 78641

Kayman

Job Details: 05/04/2021

Arrived onsite for washer flashing on the display and not responding. After inspecting the unit I found the latch was pushed in or broken in and hanging down within the inner walls of the unit. I found a stored error code of F1E1 in diagnostics. I replaced the main control and latch assembly. I tested the unit and it is working as designed at this time with no leaks detected during time of service. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Austin, TX 78723

Scott

Job Details: 05/04/2021

"Arrived on site for for no ice and poor water dispensing . Found very small cubes in ice bin and poor water flow from dispenser . Found water filter not properly installed . Reinstalled filter , flow dispenser is normal. Harvested icemaker ,all checked normal. No water leaks detected at time of service. Job complete ."

We serviced a

WHIRLPOOL RANGE

Model WFE525S0HS1

Near Round Rock, TX 78664

Wesley

Job Details: 05/04/2021

Arrived onsite and replaced broken spring hinge. Unit is now operating as designed. Advised customer on repair.

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JZ0

Near Round Rock, TX 78664

Wesley

Job Details: 05/04/2021

Arrived onsite and found unit operating with failed control causing the indicator lights to be shorted on. Ordering control to repair. ; ordrng 1 W11204519 (Control)

We serviced a

JENN-AIR OVEN

Model JMW2430IL03

Near Austin, TX 78749

Leonardo

Job Details: 05/04/2021

Arrived on site to replace glass. Replaced glass test unit and unit test good job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near Cedar Creek, TX 78612

Richard

Job Details: 05/04/2021

"Arrived onsite for the refrigerator not working properly. Upon arrival found that the refrigerator was unplugged and has been unplugged for a few days. Was not able to diagnose the issue due to the refrigerator being unplugged for a few days. Advised customer to plug in the refrigerator.

We serviced a

MAYTAG WASHER

Model MVWB765FW0

Near Austin, TX 78738

Brandon

Job Details: 05/04/2021

"Arrived on site for customer complaint of unit leaking found leak coming from valve, I replaced valve, unit tested good."

We serviced a

WHIRLPOOL WASHER

Model WET4024HW0

Near Austin, TX 78759

David Z

Job Details: 05/04/2021

"Arrived on site to diagnose washer dryer combo not draining. Ran unit and can hear drain running, but unit is not draining. Drained unit with shop vac and examined drain pump. Found a small sock in the drain. Removed sock and reassembled. Tested unit and verified drain is draining properly and all is working as designed. No water leaks found. Call complete."

We serviced a

MAYTAG WASHER

Model MVWB835DW0

Near Taylor, TX 76574

Wesley

Job Details: 05/04/2021

Arrived onsite and replaced slow water valve that was causing unit not to complete wash cycles. Unit is now operating as designed. Recalibrated and tested. All checks good.

We serviced a

MAYTAG WASHER

Model MVWB835DW0

Near Taylor, TX 76574

Wesley

Job Details: 05/04/2021

Arrived onsite and replaced slow water valve that was causing unit not to complete wash cycles. Unit is now operating as designed. Recalibrated and tested. All checks good.

We serviced a

WHIRLPOOL RANGE

Model WFC150M0EB4

Near Austin, TX 78617

Richard

Job Details: 05/04/2021

Arrived onsite for the LF burner not turning off / working properly. During inspection found that the hot light was off. But customer stated that the light light stayed on for about 5 hrs or so before it turned off and that the burner was warm to touch as well. Tested switches and found that the LF switch was not working properly so will need to replace it. Parts already on order and office to schedule ; O-emld tckt

We serviced a

GE OVEN

Model JKP07G0J5BG

Near Dripping Springs, TX 78620

Robert

Job Details: 05/04/2021

Arrived on job for complaints of oven engaging cleaning cycle without selection. Found the selection switch damaged and thermostat out of range. Oven baked element open will need to be replaced. ; ordrng 1 WB22X5110 (SWITCH ) and 1 WB24X0176 (THERMOSTAT )

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ04

Near Austin, TX 78745

Luis

Job Details: 05/04/2021

"Arrived on site for no,cool in fresh food section. Found evaporator incased in ice. Ran diagnostics defrost thermistor reading open,ran heater test,heater powered on. Defrosted evaporator replaced defrost thermistor and ui control."

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW2

Near Austin, TX 78731

Matthew

Job Details: 05/04/2021

Arrived onsite for washer having water enter unit. Unit is stacked and will require 2 man. Spoke to Ivan (maintenance Supervisor) and said they have a dedicated person to assist with the job. No error codes at this time. On arrival did notice water in tub when not in use. Ordering valves to complete job. Office to reschedule. ; ordrng 1 W11316255 (valve) and 1 W11316256 (valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model RSW24E0DAM

Near Buda, TX 78610

Robert

Job Details: 05/04/2021

Arrived on job for complaints of leaking. Found the icemaker leaks will need to replace icemaker.

We serviced a

WHIRLPOOL FREEZER

Model WZC3115DW01

Near Bertram, TX 78605

Cliff

Job Details: 05/04/2021

Arrived on site to diagnose a freezer that is not cooling. Found compressor operating but not cooling. Compressor and filter drier will need to be replaced to complete repairs. Office to set return appointment for 2 hours. ; ordrng 1 WPW10507886 (Compressor) and 1 WPW10143759 (Drier) and 1 W10913906 (Coupling)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM02

Near Harker Heights, TX 76548

Job Details: 05/04/2021

"Arrived on site and inspected unit temperature issues.Accessed he evaporator and found a massive blockage on the top right side of the evaporator and found the temperatures in the freezer compartment were 22 degrees.Discovered the amp draw on the compressor was 0 .16 . Both evaporator fan and condenser fan were operating properly.Skied in Non complete thread and was advised the ps was a sealed system issue.Ordering the compressor, drier, access valve, sealed system tech and 2 hours.Office to schedule return services due to parts availability ; ordrng 1 W11092625 (Compressor) and 1 W10843121 (Drier) and 1 876764 (Valve) and 1 Sealedsystemtechnician/2HOURS and 1 Authorizationfromlandlord"

We serviced a

KITCHENAID DISHWASHER

Model KUDS30IXWH8

Near Lago Vista, TX 78645

Lou

Job Details: 05/04/2021

"Arrived on site to inspect dishwasher rack wheel issues. Upon further inspection, I found 3 of the 4 wheel assemblies on the lower rack were damaged. Inspected the upper rack and the adjuster assemblies were good.I removed and replaced the 3 wheel assemblies and tested. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS3

Near Leander, TX 78641

Lou

Job Details: 05/04/2021

"Arrived on site to inspect dishwasher not drying. Upon further inspection, I placed the unit in diagnostics showing error code F3E1. Cleared the code and continued with testing. Using my multimeter, I tested the amp draw to the element and found 7-9 amps during the wash and dry cycles of testing. Tested the OWI sensor and found it open. Removed and replaced the sensor and retested. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HZ2

Near Manor, TX 78653

Scott

Job Details: 05/04/2021

"Arrived on site ,replaced control on range . Ran preheat all checked normal. No gas leaks detected at time of service. Job complete"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FRT18IL6DMK

Near Austin, TX 78738

Luis

Job Details: 05/04/2021

"Arrived on site. Installed a new evaporator,compressor and filter drier vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GZ25FSRXYY1

Near Liberty Hill, TX 78642

Cliff

Job Details: 05/04/2021

Arrived on site to replace previously ordered parts for refrigerator. Replaced icemaker and tested unit. All is working properly at this time and no leaks were found at time of service.