Near Waco, TX 76712
Jonathan
Job Details: 02/03/2020
WASHER MAYTAG MVWB765FW3 "Arrived on site for washer that has multiple issues with the lid lock, lid, and PF code. Inspected unit and work area. Placed unit in service diagnostics and found a F5 E2 (lid lock failure), F5 E3 (lid lock will not unlock), and F2 E1 (UI stuck button) codes. Unit lid had been damaged during a spin cycle where the customer had lifted the lid to stop the cycle. That was when he noticed the lid lock was not locking all the time. Lid was not engaged into the correct spot where it needed to for the lid lock to function properly. Customer also stated the PF code only came on when the lid would not lock. Replaced lid and tested unit. Unit worked as designed. I did notice that the feet were unlevel. Adjusted the feet and calibrated the unit. Unit is working as designed. Call complete."
Near Cedar Park, TX 78613
Lou
Job Details: 02/03/2020
DISHWASHER KITCHENAID KDTM404ESS3 "arrived on site to inspect dishwasher not cleaning dishes. Upon further inspection, I placed the unit in diagnostics showing error code F9E4. Clear3d the code and continued with testing. Unit appeared to be operating fine, but I could not hear the water sloshing from the spray arms moving. I removed the outer door panel and tested points P5-2 to P6-3 and got nothing. I removed and replaced the control and retested and the spray arms continued to not function. I removed and replaced the sump/motor assembly and retested and the unit is operating as designed. No water leaks observed during service, job completed."
Near McGregor, TX 76657
Jonathan
Job Details: 02/03/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site for washer that is leaking. Inspected unit and work area. Placed unit in service diagnostic mode and found an F0 E5 (off balance load) error code. Tested it in a service diagnostic cycle. Unit operated as designed. Had customer run a regular load and found no issues with the unit. Removed driN pump filter and found some lint, hair, and a hair band in the filter. Cleaned filter and tested unit. Unit operated as designed. Call complete."
Near Lockhart, TX 78644
Jacob
Job Details: 02/03/2020
WASHER WHIRLPOOL WTW8900BC0 Arrived onsite for unit getting Sd error code. Tested unit. Found that control board was bad. Ordered parts. Rescheduled with customer. ; ordrng 1 W10761026 (cntrl-elec)
Near Lockhart, TX 78644
Jacob
Job Details: 02/03/2020
WASHER WHIRLPOOL WTW4616FW2 Arrived onsite for unit making loud squeaking sound during spin cycle. Tested unit. Found that suspension was bad. Replaced suspension. Tested unit. Unit test good. No leaks at this time. Job complete
Near Austin, TX 78745
Luis
Job Details: 02/03/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 "Arrived on site for no cool. Pierced low side pressure reading 0 with no frost pattern diagnosed a faulty compressor. Replaced the compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly"
Near Elgin, TX 78621
Andy
Job Details: 02/03/2020
WASHER WHIRLPOOL WTW5000DW2 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and ran and watched full quick cycle and all operations are normal. Also instructed customer on use and care and practice for best performance as well as proper loading. No water leaks present at time of service.
Near Austin, TX 78717
Lou
Job Details: 02/03/2020
WASHER WHIRLPOOL WTW5000DW2 "arrived on site to inspect washer with no power. Upon further inspection, I attempted to place the unit in diagnostics and it failed. I checked voltage at the outlet and found none. Found that the GFCI breaker had tripped. Cycled power and retested and the unit showed no error codes and operated as designed. Advised the customer that the breaker could be weak and needs to be checked. No water leaks observed during service, job completed."
Near Austin, TX 78717
Lou
Job Details: 02/03/2020
RANGE WHIRLPOOL WFG515S0ES1 "arrived on site to inspect range cooktop burners. Upon further inspection, I tested all of the cooktop burners and the two left burners did not ignite properly. I removed and replaced both burner heads and retested and the unit is operating as designed. No gas leaks detected during service, job completed."
Near Austin, TX 78724
Scott
Job Details: 02/03/2020
WASHER WHIRLPOOL NTW4516FW3 Arrived on site for not filling . Actually the complaint is water on the floor and unit is walking .ran diagnostics only error was suds . All checked normal in both manual and auto tests . Did find customer is using a non HE soap . Instructed customer on proper soap usage .
Near Cedar Park, TX 78613
Lou
Job Details: 02/03/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "arrived on site to inspect dishwasher rack issues and gasket issues. Upon further inspection, i found the dispenser door gasket hanging out and the upper rack left adjuster wheel broken. I removed and replaced the dispenser and both adjusters and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78724
Scott
Job Details: 02/03/2020
REFRIGERATOR KITCHENAID KRFC300ESS01 "Arrived on site for , installed fresh food gaskets on both door and both freezer door rails . All doors are now sealing properly . No water leaks detected at time of service . Job complete ."
Near Austin, TX 78701
Luis
Job Details: 02/03/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ00 "Arrived on site for damaged door. Found damaged fresh food door,removed damaged door installed a new fresh food door checked door seal good installed nameplate"
Near Georgetown, TX 78633
James
Job Details: 02/03/2020
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site and tested operation. Found right rear burner turns off before getting low. Found set screw turned completely down. Adjusted valve for proper gas flow. Unit tests good. Job complete
Near Austin, TX 78701
Luis
Job Details: 02/03/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Arrived on site for damaged door. Found damaged fresh food door,removed damaged door installed a new fresh food door checked door seal good installed nameplate"
Near Waco, TX 76708
Jonathan
Job Details: 02/03/2020
WASHER MAYTAG MVWX655DW0 "Arrived on site for washer that would not agitate. Inspected unit and work area. Placed unit in service diagnostics and did not get any error codes. Placed unit into auto test and found agitator motor running but agitator not catching on the motor. The agitator would spin but sounded like it was not seated correctly on the motor and was spinning freely. Removed agitator and found it warped. Replaced wash plate and tested unit, unit began to work as designed. Call complete."
Near Coupland, TX 78615
Andy
Job Details: 02/03/2020
REFRIGERATOR KENMORE 795.773126 Arrived on site for refrigerator not cooling. Checked RC and FC and found both warm. Checked amp draw and found at 0.48 removed evaporator cover and found no frost pattern. Did SS pre check. Customer will need Compressor and evaporator replaced to complete repairs.
Near Bee Cave, TX 78738
Brandon
Job Details: 02/03/2020
ICE MACHINE KITCHENAID KUIC15PHZS0 "Arrived on site for customer complaint of ice machine needing cleaning, I ran diagnostic tests and unit passed all tests, customer had some cleaner and we started a cleaning cycle.
Near New Braunfels, TX 78130
Robert
Job Details: 02/03/2020
FREEZER WHIRLPOOL WRF767SDHZ00 Arrived onsite for freezer light not working. Found low amount of illumination from lamp. Removed module from liner wires came out without connection.
Near San Marcos, TX 78666
Robert
Job Details: 02/03/2020
REFRIGERATOR KITCHENAID KRSC503ESS00 Arrived onsite for refrigerator making noise. Ran diagnostics and found a tube rubbing against another tube causing a clacking noise. Adjusted the tube and tested. Noise is gone. Complete.
Near Waco, TX 76712
Jonathan
Job Details: 02/03/2020
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 "Arrived on site for refrigerator that’s not dispensing ice. Inspected unit and work area. Tested refrigerator through icemaker self diagnostics and found that all parts passed. Tested the ice maker fill tube heater and it passed. Checked door ice box thermistor and found temperature at -2 degrees. Removed ice maker and found one of the blue wires cut. Customer also complained about his door alarm not going off. Opened both doors for 10 minutes and found the door ajar light flickering but no sound. Ordering the fill tube assembly, user interface, and design both door switches. . ; ordrng 1 W10895492 (cover) and 1 W10921527 (cover) and 1 W11314429 (PANEL-UI) and 1 W11366500 (FILL TUBE)"
Near Lockhart, TX 78644
Jacob
Job Details: 02/03/2020
RANGE FRIGIDAIRE PLCS389ECG Arrived onsite to replace bake element that previous tech ordered. Replaced bake element. Tested unit. Unit test good. No issues at this time. Job complete.
Near Austin, TX 78756
Scott
Job Details: 02/03/2020
RANGE WHIRLPOOL WEG730H0DS0 "Arrived on site replaced switch membrane ( control not needed ). Tested unit ,preheating and all features fuctioning . No new errors . No gas leaks detected at time of service . Job complete ."
Near Georgetown, TX 78628
Lou
Job Details: 02/03/2020
WASHER WHIRLPOOL WTW8040DW2 "arrived on site to inspect washer leaking water from the dispenser area. Upon further inspection, I found water in the basket from the dispenser dripping. Placed the unit in diagnostics and tested. At the end of testing, the water continued to flow from the dispenser. I remember the water hoses from the valve and found a large amount of oxidation debris in the cold water hose and a small amount in the hot water hose. Also found a sandlike debris in the cold valve. . I removed and replaced the valve and calibrated the unit. Retested and the unit operated as designed."
Near Copperas Cove, TX 76522
Al
Job Details: 02/03/2020
REFRIGERATOR WHIRLPOOL WRS321SDHB01 Arrived to inspect ice maker issues.Confirmed the complaint and noticed the rail holding the ice bin assembly was loose.Tightened the screws and also added 2 matching screws to brace the rails into the cabinet.Customer satisfied.All water lines were dry at the time of service.Job complete
Near Little River-Academy, TX 76554
James
Job Details: 02/03/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Arrived on site and found both lights flickering again. Installed both fresh food and freezer lights. Unit tests good. Job complete
Near Austin, TX 78727
David
Job Details: 02/03/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site to install previously diagnosed parts. Installed new icemaker, heater, fill tube and cover panel. Retested and was able to get unit to cycle and fill. All is working as designed. Call complete."
Near Pflugerville, TX 78660
Tyler B.
Job Details: 02/03/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Arrived on site for ice maker and fill tube replace. Removed ice ,maker and tube, replaced tube and ice maker, and tested and filled into mold, no overspray"
Near Austin, TX 78748
Robert
Job Details: 02/03/2020
REFRIGERATOR LG LMXS27626D/01 Arrived on job for complaints of frost in refrigerator. Found the mullion between drawer in freezer not sealed. ; ordrng 1 AGU74149002 (PLATE ASSY)
Near Buda, TX 78610
Robert
Job Details: 02/03/2020
RANGE WHIRLPOOL WFG525S0HS1 Arrived on job for concerns about oven after grease fire. Customer used fire extinguisher to put fire out and wants it checked for safety. Heated up oven and checked under oven bottom for extra grease non found.
Near Meadowlakes, TX 78654
Jonathan
Job Details: 02/03/2020
DRYER WHIRLPOOL MEDB850YW2 Arrived on site for dryer not heating. Performed diagnostics and tested voltage to unit and found 240 volts to unit. Disassembled to test element and fuses. Found heating element has been replaced with wrong casing and possibly wrong element (see SD-QUICKPIC). Found opened thermal fuse. Will need to replace element complete assembly with casing and thermal fuse. Found upper casing not available. Contacted parts department and found casing may be available at end of February (SR).
Near Cedar Park, TX 78613
Paul
Job Details: 02/03/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM00 Arrived onsite for the refrigerator to replace the previous diagnosed parts. I replaced the UI and tested the unit. The unit was working as designed. After talking with mr a little more about what had been happening I opened the deli drawer and noticed the deli UI wasn’t on and after a few seconds it lit up. I tested the deli drawer door switch and found it failing in the open and closed positions. The door switch needs to be replaced to complete service. Ordering W11384469 SWITCH; ordrng 1 W11384469 (SWITCH)
Near Austin, TX 78734
Brandon
Job Details: 02/03/2020
ICE MACHINE WHIRLPOOL WUI75X15HB00 "Arrived on site for customer complaint of unit not making ice, I put unit into diagnostic mode and found a faulty sensor on the recirculating pump, I replaced the recirculating pump with sensor unit tested good."
Near Cedar Park, TX 78613
Lou
Job Details: 02/03/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "arrived on site to inspect refrigerator filter installation. Upon further inspection, I found that the customer could not get their water filter installed. Once I got it installed it began to make a loud rumbling noise. I removed it and found it to be a universal filter and not a whirlpool brand filter. I demonstrated, to the customer, why the universal filter won’t work. Offered a filter to the customer, but the filter that was prescreened for me today was the wrong filter. Recommended that the customer purchase a whirlpool approved filter, Rain Drop #1. No water leaks observed during service, job completed."
Near Little River-Academy, TX 76554
James
Job Details: 02/03/2020
FREEZER WHIRLPOOL WSZ57L18DM03 Arrived on site and found no refrigerant in system and oil has leaked from compressor. Installed new compressor and drier. Vacuumed system to clear contaminants and test for leaks. Charged with 4.8oz 134a and tested operation. Unit tests good. Job complete
Near Austin, TX 78703
Richard
Job Details: 02/03/2020
REFRIGERATOR WHIRLPOOL WRS325SDHW01 Arrived onsite for the refrigerator fresh food compartment freezing food. During testing found that the diffuser damper door is not closing. Replaced diffuser and it tested good. Complete
Near Gatesville, TX 76528
Jonathan
Job Details: 02/03/2020
REFRIGERATOR KITCHENAID KRFF507ESS00 "Arrived on site for refrigerator that it was not cooling or freezing. Inspected unit and work area. Took temps in refrigerator and freezer section. Refrigerator was sitting at 44° and the freezer was sitting at 19°. Removed evaporator cover and found no frost on the evaporator. Checked pressure on my high and low side at the compressor and found it at 115 psi on my high side and -18 on my low side. Checked for leaks and found a leak at the compressor joint from the dye drier. Ordering sealed system components ( dye drier, service taps, evaporator , and compressor ). Will have office call to schedule return.; ordrng 1 8201675 (compressor) and 1 W10913906 (coupler) and 1 WPW10143759 (dryer) and 1 WPW10608485 (evaporator)"
Near Austin, TX 78732
David
Job Details: 02/03/2020
DISHWASHER MAYTAG MDB8959SFZ4 Arrived on site to diagnose dishwasher with issue with upper left track. Examined unit and found left track had separated and broken. Replaced Left track and retested. All is working as designed. Call complete.
Near McGregor, TX 76657
Jonathan
Job Details: 02/03/2020
DISHWASHER WHIRLPOOL WDT780SAEM1 Arrived on site for dishwasher that is not heating. Placed unit into a service diagnostic cycle and found an F7 E1 ((no heat) error code. Placed unit into a diagnostics cycle and found no heat coming from the heater. Checked resistance at the control from the P3 and P4 connectors. Found heating element to be within range. Checked heater relay at control and found it open. Replaced control and tested unit. Unit worked as designed. Call complete.
Near Killeen, TX 76549
Al
Job Details: 02/03/2020
DRYER MAYTAG MEDB835DW0 Arrived to inspect dryer not completing cycles.Confirmed the complaint and checked voltage and got 125/122/247 at both the outlet and in diagnostics test mode.Called Whirlpool Tech line and spoke with AUSTINAdvised them of customers issues.Was advised to Resistance to motor should be 6 ohms ohms of resistance Main harness may be issue.SR # 7727036474Called back and spoke with ANDREW unit therm was replaced.I ran the unit for timed cycle and unit completed the cycle
Near Austin, TX 78748
Kevin
Job Details: 02/03/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site and found sitting at the bottom of the freezer door is slowly dripping water, replaced the fitting and it is now operating normally. No water leaks from connections at time of service, job complete"
Near Copperas Cove, TX 76522
Al
Job Details: 02/03/2020
OVEN WHIRLPOOL WFG524SLAB2 Arrived to inspect gas range oven not working.All burners work properly but oven control displayed a CLEAN symbol.Determined the issue was a defective control.Job complete
Near Austin, TX 78750
David
Job Details: 02/03/2020
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site to diagnose wall oven that was performing random actions on key presses when oven door is open at times. Customer showed me several videos of what is happening. When door is opened you would see random letters, or menus start cycling if any moisture got near the UI. Ordering a new updated console / UI to rectify. Ordering W11297709 console. . Updated new model and serial since unit was replaced.; ordrng 1 W11297709 (console)"
Near Kyle, TX 78640
Robert
Job Details: 02/03/2020
DRYER WHIRLPOOL WED5000DW2 Arrived on job for complaints of not drying. Found the air flow poor. Disconnect vent from home and air flow strong. Instructed customer to have vent cleaned.
Near Kyle, TX 78640
Kevin
Job Details: 02/03/2020
OVEN KITCHENAID KSGG700ESS1 "Arrived on site to replace control and console diagnosed by previous technician. Console is dented on the left-hand side and will need to be re-ordered. Replaced it anyway, customer asked if oven would bake now, Attempted to start bake and broil cycles and neither igniter fired. Will need to bring back a new console igniters, and spark modules to correct issue. Parts cost by item if needed; ordrng 1 W11029431 (panl-cntrl) and 1 WPW10324262 (igntr-oven) and 1 WPW10333842 (igntr-oven)"
Near Georgetown, TX 78633
James
Job Details: 02/03/2020
REFRIGERATOR KENMORE 253.5466241 Arrived on site and tested operation. Found unit operating properly and no odd sounds. Inspected for obstructions in fan and ice maker and found none. Unable to duplicate issue at time of service. Customer stated it happens about 3 times per day. Asked tenant to open the fresh food door to test if sound is louder in fresh food. Also close fresh food and open freezer to see if sound is louder there as well. Job complete
Near Austin, TX 78728
David
Job Details: 02/03/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site to diagnose microwave / oven combo that was throwing an F1E4 error. On arrival found UI was unresponsive. Had to power cycle UI to be able to use it. Once UI came on was able to check diagnostics and interlocks. The right interlock is stiff and needs to be replaced. You have to push extra hard on the door to trigger it, which seems replacement. Also replacing UI as it has to constantly be power cycled to work. Will need 2MAN for this job, the oven does not for the cavity well, and one side has wall next to it for a short distance making using an oven dolly hard. I was barely able to get the oven even a little,bit pulled forward due to the cavity design, and after it dove back hard. Cavity may need work from builder. Checked interlock bag and found broken plastic on the new interlocks, and they are defective. Ordering W11033422 interlock, W11297728 UI console, 2MAN. Office to reschedule 2MAN. ; ordrng 1 2MAN (2MAN JOB) and 1 W11033422 (i
Near Austin, TX 78717
Lou
Job Details: 02/03/2020
COOKTOP WHIRLPOOL WCG55US6HS00 "arrived on site to inspect cooktop gas leak. Upon further inspection, when the customer opened the cabinet doors slow the unit, I could smell a strong order of gas. Using my liquid gas detector, I found that the hose connection to the regulator was leaking. I turn3d the as off and repairs,of dryer connection and found nothing working with the adaptor nor the hose. I reassembled the hose to the regulator and checked again and still leaking. I removed and replaced the regulator and checked the NG setting and retested and found no leaks. Advised customer that if the leak comes back, the adaptor and hose would need to be replaced. No gas leaks detected at the end of service, job completed."
Near Woodway, TX 76712
Jonathan
Job Details: 02/03/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived on site for washer that was still walking. Inspected unit in work area. Found feet on level again and adjusted them all the way down to the floor. Tested unit in diagnostics mode and found unit to be working as designed. Had customer run through a quick wash with sheets and towels and found the unit to vibrate but not walk. Tightened the screws from pedisol to washer and unit operated as designed. Call complete.
Near Austin, TX 78728
Paul
Job Details: 02/03/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived onsite for the microwave with an F4E1 error to take pics of possible damage to the cabinet because the oven fell back when the previous tech tried t pull the oven out. I found one screw hole on the bottom right side of the front cabinet trim had split out but it’s not coming out past the trim of the oven. I found no bottom in the cabinet under the oven. The oven is being supported by the face trim on the cabinet and a small board running from left to right in the rear of the oven. I talked to the builder, Josh, and explained all of this. Josh is going to get the cabinet corrected. Ms heard my conversation with Josh on her speaker phone. After power resetting the unit, I erased the F4E1 cavity thermistor error and tested the microwave. The unit worked as designed and the error didn’t return. Call complete."
Near Austin, TX 78756
Luis
Job Details: 02/03/2020
REFRIGERATOR KITCHENAID KRSC500ESS00 "Arrived on site for ice issues. Ran diagnostics,optics passed ran harvest test passed ice dumped ran fill test passed no failure in diagnostics,changed defrost setting to basic lowered freezer temp."
Near Austin, TX 78735
Kevin
Job Details: 02/03/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived on site and inspected refrigerator and found fresh food evaporator is frozen over. Took one picture. Refrigerator will need to be defrosted And thermistor replaced and moved to correct location. Will bring back control board and user interface to be replaced if needed. No water leaks from connections at time of service customer has read and signed the defrost waiver.; O-emld tckt
Near Austin, TX 78727
David
Job Details: 02/03/2020
MICROWAVE WHIRLPOOL WMHA9019HZ01 Arrived on site to diagnose microwave with lines through display on door. Replaced door as shaking harness made no difference. Repowered and display was working as designed. Call complete.
Near Cedar Park, TX 78613
Lou
Job Details: 02/03/2020
DISPOSAL WHIRLPOOL GC1000PE4 Arrived for disposal not operating. Found disposal smoking during operation. Replaced disposal. Job complete.
Near Austin, TX 78702
Richard
Job Details: 02/03/2020
DRYER WHIRLPOOL CED9150GW1 Arrived onsite for the dryer with out of order and error code d5. Called tech line and they stated that the error code d5 stands for coin blockage.. Hooked the correct connectors back together and set the price and dryer is working good. Complete
Near Georgetown, TX 78628
Lou
Job Details: 02/03/2020
OVEN WHIRLPOOL WOS51EC0AS00 "arrived on site to inspect wall oven no operation. Upon further inspection, I pulled the unit from the wall and tested the fuse, thermostat and elements. I found the fuse is bad.. I removed ad replaced the fuse and tested ad the unit is operating as designed. Job completed."
Near Kyle, TX 78640
Robert
Job Details: 02/03/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived on job for complaints of not washing. Ran diagnostics and found wash motor not running. Ordered sump.; ordrng 1 W11025157 (pump&motor)
Near Austin, TX 78756
Wesley
Job Details: 02/03/2020
DISHWASHER WHIRLPOOL KDTM354DSS4 Arrived onnsite and quoted full price for sump and motor swap to repair leak. Replaced sump and motor. Advised on repair.
Near Cedar Park, TX 78613
Lou
Job Details: 02/03/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "arrived on site to install previously diagnosed and ordered part. Due to the IM fill tube leaking, I removed and replaced the fill tube and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78758
Luis
Job Details: 02/03/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Arrived on site for ice build up in freezer. At time of visit no ice formation in freezer,found indentations on inner portion of freezer gasket,remolded freezer door seal checked door seal around cabinet good,changed defrost setting to basic. Advised customer to open freezer door from either middle or right side to prevent door from misaligning"
Near Pflugerville, TX 78660
Tyler B.
Job Details: 02/03/2020
REFRIGERATOR FRIGIDAIRE LFSS2612TP "Arrived to inspect unit with broken face cover. Was sent with black paddles when u it is white, will need to return with white cover ; ordrng 1 241679001 (cover)"
Near Hewitt, TX 76643
Jonathan
Job Details: 02/03/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site for dishwasher that is not drying. Inspected unit and work area. Placed unit in service diagnostics mode and found no error codes. Customer stated that she was having water droplets at the top that rained down on her dishes and that the dishes themselves weren’t completely dry. I did notice no rinse aid in the dispenser. Customer stated that she was in fact using the rinse aid. Ran through an auto test and found the unit heating at the end of the cycle. Explained that this was normal operation and gave her some helpful pointers on how to ensure maximum dryness. Call complete.
Near Leander, TX 78641
Lou
Job Details: 02/03/2020
DRYER WHIRLPOOL MEDB835DW4 "arrived on site to inspect dryer with clothing stuck in vent. Upon further inspection, I found a sock stuck in the blower wheel. I disassembled the unit and found a sock wrapped in the blower wheel. Once removed, I inspected the wheel and housing and neither had any damage. Reassembled the unit and tested ad it operated as designed. No lint observed during service, job completed."
Near Austin, TX 78730
Paul
Job Details: 02/03/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite for the refrigerator to replace the previous diagnosed parts. When I arrived the unit was working again. I replaced the power supply control. The unit is working as designed. I explained to ms that there could be more issues or the power supply could have been the only issue but there is no way of knowing at this time since it was working when we arrived. Call complete.
Near Granger, TX 76530
Andy
Job Details: 02/03/2020
WASHER MAYTAG MVWB835DW4 Arrived on site for washer not filling with water. Tested and inspected unit and found failed inlet valve. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Cottonwood Shores, TX 78657
Jonathan
Job Details: 02/03/2020
OVEN WHIRLPOOL WFE550S0HZ1 "(DS)Arrived on site for oven door no closing. Inspected unit and work area, found hinge spring area at fault. Physically could see spring hinge broken. Replaced both hinges on the oven door. Assembled door and tested door operation all tested good."
Near Lockhart, TX 78644
Jacob
Job Details: 02/03/2020
WASHER WHIRLPOOL WTW8500DC5 Arrived onsite to replace UI console. Replaced part. Tested unit. Unit test good. No leaks at this time. Job complete
Near Austin, TX 78723
Scott
Job Details: 02/03/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site for no power to dishwasher . Found no power at junction at connection on Frame . Power cord checked good . Plugged dishwasher in disposal outlet unit would come on . Found outlet was miss wired . Switched wires . Dishwasher is now coming on . Left VM to contractor . Left breaker off as safety precaution till license electrician can look at outlet . Tested unit all checked normal . Nonwater leaks detected at time of service . Job complete .
Near Austin, TX 78744
Luis
Job Details: 02/03/2020
REFRIGERATOR WHIRLPOOL KRFC704FSS00 "Arrived on site for seized fan motor replaced seized ice box fan motor,ran diagnostics fan powering on correctly"
Near The Hills, TX 78738
Brandon
Job Details: 02/03/2020
WASHER MAYTAG MVWB765FW3 "Arrived on site for customer complaint hearing water in tub, I ran drain pump and tested valves, unit tested good, informed customer of balance ring having liquid in the tub, and that it is normal and working as designed."
Near Leander, TX 78641
Lou
Job Details: 02/03/2020
WASHER MAYTAG MVWB835DW0 "arrived on site to inspect washer not draining. I placed the unit in diagnostics showing no error codes. Continued with testing and the unit operated as designed. During the agitation/spin cycles, the unit made a lid grinding noise. I tilted the unit back and found gearcase oil on the rotor and all for panels of the unit. I advised the customer of my findings and am ordering the gearcase, clutch and CNOTE-LSO PER CUSTOMER REQUEST No water leaks observed during service.; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 W10754448 (clutch) and 1 W10811956 (drum assy)"
Near Marble Falls, TX 78654
Jonathan
Job Details: 02/03/2020
WASHER MAYTAG MVWB765FW3 "Arrived on site to install previous diagnostics parts. Removed agitator, stator, clutch, rotor, and gear case. Assembled unit with new parts. Performed diagnostics mode, performed calibration cycle, ran automatic test cycle monitored operation observed for leaks. Add water to unit and ran manual agitation cycle. Drained water ran manual spin cycle. While running manual test cycle customer said it was making the same noise. Informed customer it is normal operation and operating as designed. All tested good. No water leaks present."
Near Austin, TX 78739
Kevin
Job Details: 02/03/2020
RANGE KITCHENAID KSDB900ESS1 "Arrived on site and found saved error code F6E1, inspected temperature sensor and found it is reading 1074 this is correct and in range. Replaced control board and also found purple wire is loose in plastic harness and re-seated it.
Near Pflugerville, TX 78660
Tyler B.
Job Details: 02/03/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived to inspect unit not dispensing ice. Found motor working, removed ice from bucket and found ice froze over chop blades. Metaled ice and working now, but will need new bucket to complete; ordrng 1 W11185686 (ice-contnr)"
Near Austin, TX 78731
Luis
Job Details: 02/03/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for ice build up. Found door not sealing correctly to cabinet. Removed door,removed package from behind drawer,realigned tracks reinstalled door checked door seal good"
Near Taylor, TX 76574
Andy
Job Details: 02/03/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived on site for refrigerator dispensing warm water. Tested and inspected unit and found all operations to be normal. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
Near Georgetown, TX 78628
James
Job Details: 02/03/2020
DRYER WHIRLPOOL WED8200YW0 Arrived on site and tested operation. Found squeaking noise when running. Inspected rollers and found to be good and no sound coming from rollers. When turning motor with the blower belt attached the belt is squeaking. Removed belt and no more squeaking. Unit will need new blower belt to repair.; ordrng 1 WP8544742 (belt)
Near Georgetown, TX 78628
Tyler B.
Job Details: 02/03/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Arrived to install insulation on unit missing, installed and tested good"
Near Austin, TX 78733
Kevin
Job Details: 02/03/2020
REFRIGERATOR KITCHENAID WRS322FDAB05 "Arrived on site and found water filter is jammed, after removing it showed customer the correct way to replace it. no water leaks from connections at time of service, job complete"
Near New Braunfels, TX 78130
Robert
Job Details: 02/03/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite to replace parts previously ordered. Replaced bracket clip and pan. Check functionality and everything is working properly. Complete
Near Waco, TX 76711
Jonathan
Job Details: 02/03/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site for refrigerator that was not dispensing ice or water. Inspected unit and work area. Found unit not dispensing water but ice was still in the ice bin. Removed filter and unit began to dispense water. Customer also complained about frost buildup in her freezer. Frost was found on several shelves on the side wall and on the back evaporator cover. Steamed off ice in the cabinet and the evaporator. Found gaps in her freezer liner. Covered gaps with silicone and reshaped her gasket. Advised customer to allow time for the silicone to dry and that she could turn the refrigerator on after it dried. Unit is operating as designed. Call complete.
Near Georgetown, TX 78628
James
Job Details: 02/03/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on site and installed new FC fan assembly and ui. Tested operation and found unit working properly. Job complete
Near Cedar Park, TX 78613
Lou
Job Details: 02/03/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "arrived on site to inspect refrigerator buzzing noise. Upon further inspection, I found a large block of ice built up on the RC evaporator cover and ice built up across the top of the FC evaporator and the FC fan blades rubbing against the ice. All fans are operating. I tested amp draw tote compressor and it is good. I checked the drain tube at the call of the unit and it was good, but I went ahead and sealed it with manufacturers approved silicone.No water leaks observed during service, job completed."
Near Killeen, TX 76549
Jonathan
Job Details: 02/03/2020
COOKTOP WHIRLPOOL WEE750H0HV1 "Arrived on site for range cooktop that had a crack on it. Inspected unit and work area. Customer showed me where he thought there was a crack on the top of the control panel glass and after trying to clean it, some residue came up and was able to wipe it off. Unit is working as designed and is free of damage.
Near Temple, TX 76502
James
Job Details: 02/03/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site and tested operation. Found no operation from 3 way valve when powered up or when in diagnostics test 4. Installed new coil and tested operation. 3 way valve is now operating properly and unit is cooling. Job complete ; ordrng 1 W11036448 (solenoid)
Near Austin, TX 78757
Wesley
Job Details: 02/03/2020
DISHWASHER WHIRLPOOL WDF330PAHW2 Arrived onnsite and found unit operating as designed. Customer had drying concerns. Advised on design and on use and care. All checks good.
Near Leander, TX 78641
Lou
Job Details: 02/03/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "arrived on site to install previously diagnosed and ordered part. I removed and replaced the right door bottom bumper and tested. Unit is operating as designed.No water leaks observed during service, job completed."
Near Del Valle, TX 78617
Scott
Job Details: 02/03/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Arrived on site for fresh food door not closing . Found bottom frame bent causing liner separation . Quick pics . Called tech line . Job complete .Sr # 7727035754
Near Manchaca, TX 78652
Robert
Job Details: 02/03/2020
WASHER GE GTW460ASJ5WW Arrived on job for washer not draining. Found the pump has 120v but no operation.After replacement test operation. No leaks detected at time of service
Near Georgetown, TX 78633
James
Job Details: 02/03/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site and inspected unit for leaks. Filled drain pan and found no water leaking. Inspected drain tube and found to be clogged. Cleaned out drain tube and tested. Unit tests good. Job complete
Near Temple, TX 76502
Jonathan
Job Details: 02/03/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived onsite for washer that is leaking. Inspected unit and work area. Customer showed the drawer had leakage out of the front. Al mentioned they had hiked the feet the last time and the issue seemed to fix itself. The customer stated that his wife didn’t like how that looked and they leveled out the feet again. Customer mentioned that if they have to hike the feet up to resolve the issue that they will return the unit to the distributor. Called Techline and spoke to Leon SR# 7727028817. He advised us to refer the customer to customer service and that raising the feet are an engineer repair to this issue. Call complete.
Near Georgetown, TX 78626
Tyler B.
Job Details: 02/03/2020
DRYER KENMORE 110.6234251 Arrived to inspect unit wi burning smell. Found ground and common wires mixed up. Corrected wiring and tested good
Near Horseshoe Bay, TX 78657
Jonathan
Job Details: 02/03/2020
WASHER MAYTAG MVWB835DW0 "(DS)Arrived on site for washer leaking in the back of the unit. Inspected unit and work area. Found drain line pushed to far down the drain with no zip tie. Corrected the drain lie depth and connected the zip tie. Ran diagnostics found no fault codes, all operations tested good with no leaks. Found the floor drain with cap broken (sd quick pics). Found water makers and derby around the floor drain that indicate the leak is coming from the floor drain. Spoke to customer about broken cap on floor drain and the drain being pushed to far down the drain was the cause of the leak. Insulation under the washer was dry with no markings of water under the washer.
Near Austin, TX 78737
Kevin
Job Details: 02/03/2020
MICROWAVE KITCHENAID KMBS104ESS02 Arrived on site and inspected microwave and found no power showing on display. Disassembled microwave and found right hand side microswitches are damaged. They will need to be replaced and will also bring back control boards and heating components to ensure repair on next visit. KO53K00APL1; ordrng 1 KBONLY and 1 W10850446 (capactr-mg) and 2 W11188752 (FUSE)s and 1 W11356983 (MAIN HARNESS) and 1 W11409822 (MAGNETRON) and 1 WPW10492276 (diode)
Near Killeen, TX 76542
Al
Job Details: 02/03/2020
DRYER MAYTAG MEDB855DC4 Arrived to inspect odd noises from dryer.Confirmed the complaint and disassembled the unit and found a sock stuck in the blower wheel.Removed obstruction and reassembled the unit and unit tested as designed.Job complete
Near Dripping Springs, TX 78620
Brandon
Job Details: 02/03/2020
REFRIGERATOR WHIRLPOOL WRF540CWHZ00 "Arrived on site for a customer complaint of unit making noise and temperature fluctuating, I found noise coming from damper control, ordered damper. ; ordrng 1 WPW10594329 (control)"
Near Austin, TX 78752
Scott
Job Details: 02/03/2020
OVEN WHIRLPOOL CWG3100AAB Arrived on site for oven not heating . Found igniter cool broken .replaced igniter . Unit is now heating properly . No gas leaks detected at time of service . Job complete .
Near Round Rock, TX 78681
Tyler B.
Job Details: 02/03/2020
DISHWASHER KITCHENAID KDTM354DSS "Arrived to inspect unit with dire noises when opened. Found bottom seal hitting pan, was able to slight repair but was not 100%. Unit would need inert door and bottom seal and hinges replaced to repair ; ordrng 1 W10712593 (door-inner) and 1 W10909089 (lower seal,bottom)"
Near Austin, TX 78704
Brandon
Job Details: 02/03/2020
WASHER WHIRLPOOL WTW8040DW2 "Arrived on site for customer complaint of squealing noise during agitation, found coin between wash plate and inner tub. I removed coin and ran diagnostic tests, unit tested good.
Near Dripping Springs, TX 78620
Brandon
Job Details: 02/03/2020
COOKTOP WHIRLPOOL WCG97US6DS00 "Arrived on site for customer complaint of knobs being broken and unit sparking, found knobs were broken, and the rest of the unit tested good. I replaced all 5 knobs