We serviced a
MAYTAG WASHER
Model MHWC7500YW0
Near Austin, TX 78702
Matthew
Job Details: 11/08/2022
"Arrived onsite for washer not starting a cycle. Upon arrival inspected unit. Ran diagnostics test and passed. Ran normal load and experience intermittency with starting a cycle. Miss communication between control and latch. Door needed to be opened and closed multiple times to start a cycle. Ran a 1 hr was for customer to monitor completion. Recommended parts are latch, door switch and possibly control. ordrng 1 WPW10192966 (Control) and 1 WPW10192995 (Door latch) and 1 WPW10192994 (Door switch)"
We serviced a
KITCHENAID OVEN
Model KEMS308SSS05
Near Georgetown, TX 78633
Lou
Job Details: 11/08/2022
"Arrived on site to inspect oven not reaching set temps. Upon further inspection, I found the customer had a metal,sheet covered with foil sitting on the bottom panel of the oven and a drip sheet sitting above it on a rack blocking all heat/airflow from the bake element. When I removed the sheets, I found the bottom panel badly warped and the metal sheet badly warped as well. I test3d the oven on bake at 350 degrees and it did not reach preheat temps. I pulled the unit out and tested the element and found it bad. I am ordering the bake element . Unit left with power on so customer has access to the microwave. ; ordrng 1 WPW10207398 (Bake element)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Georgetown, TX 78633
Lou
Job Details: 11/08/2022
"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=6 degrees. I placed the unit in diagnostics and checked for errors in test 56. I found E5 error. I tested the harvest in test 57 and the ice maker failedNo water leaks observed during service.; ordrng 1 W11579560 (Ice maker)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Kyle, TX 78640
Kevin
Job Details: 11/08/2022
"Arrived on site and found saved error code F4E3, ran diagnostic cycle and found wash motor is working. Sent video to KB service management of water spraying. Customer pointed out while lower spray arm is spinning several of the holes in the spray arm were blocked. They attempted to clean them out and had no success, Will send a new spray arm direct to customer they know how to attach it. Also recommended running hot water at sink before starting dishwasher and discussed correct detergent pod placement for best results, job complete; ordrng 1 W10629546 (D2C Lower spray arm)"
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BS3
Near Austin, TX 78721
Matthew
Job Details: 11/08/2022
Arrived onsite for broken door. Upon arrival inspected unit. Found door failure. Door is separating completely and causing the door to not have a good seal and heat to escape while being used. Unit will need the front door panel(stainless) replaced. Ordering outer door panel.; ordrng 1 W11176456 (Front door glass)
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Seguin, TX 78155
Andrey
Job Details: 11/08/2022
"Arrived on site to test unit for taking to long to dry, customer stated that is not the issue but something is wrong with controls they will not adjust time, noticed that customer was trying set timer when file was set to sensor dry, stated to customer that the only time the timer can be used is when file is set to timed dry, customer also stated that unit has a intermittent high pitch noise and it last about a minute and turns off, was able to mimic the noise and its coming from motor, ordering motor and blower wheel also returning with press screened parts, ordrng 1 279827 (Motor) and 1 WP694089 (Blower wheel)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Austin, TX 78704
Wesley
Job Details: 11/08/2022
Arrived onsite and replaced the control for repeat f6e1 error. Error code recurred. Indicating a ui issue causing the problem. Ordering the ui to repair. Found the touch panel buckled and not water tight ordering the ui electronics and touch panel. Electrical supply issues have been resolved. ; ordrng 1 W11460908 (Console cap) and 1 W11460962 (Ui)
We serviced a
JENN-AIR OVEN
Model JJW2730DS03
Near Seguin, TX 78155
Andrey
Job Details: 11/08/2022
"Arrived on site to test unit for no power, tested unit found unit has power and is receiving proper voltage, but displaying a F2E0 error code, console is not responding to any touch, removed console and check J4, J5, J6, and J7 they are firmly connected, cycled power to unit, console is powering on but still displaying error code and not responding to touch, will need console to fix unit, advised customer that console is on back order and could take 4-8 weeks to get one, customer will call Jenn air and see if this can be resolved faster, ordering console, office to reschedule ; ordrng 1 W11236888 (Console)"
We serviced a
WHIRLPOOL DRYER
Model WED8620HC2
Near Austin, TX 78748
David S
Job Details: 11/08/2022
Arrived on site for dryer have any automatic drying issue. I spoke to the customer and found out the issue is the cycle signal cant be changed or saved. I checked voltage to the control and found good voltage. I found good dc voltage being set to and from the console. I am ordering another console to complete the repair. ordrng 1 W11367342 (Console)
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC4
Near Austin, TX 78748
David S
Job Details: 11/08/2022
Arrived on site for washing machine not powering on. I inspected the unit and work area. I found good voltage at the wall. I found the control receiving good voltage. I tested dc voltage to the console and found it receiving 12.7bdc but not sending any. Li am ordering the console to repair. The office will reschedule when we have eta on the part.; ordrng 1 W11327395 (Console) and 1 W11550669 (Acu)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS1
Near Georgetown, TX 78626
Cliff
Job Details: 11/08/2022
"Arrived on site to diagnose a dishwasher that is leaking. Found tub dented on bottom right side, and it will need to be replaced to complete repairs. ; ordrng 1 W11409866 (Tub)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB533CZJW00
Near Austin, TX 78704
Wesley
Job Details: 11/08/2022
Arrived onsite and repaired the front support with MZ. Proceeded to remove compressor. Did not have appropriate cap tube coupling to complete repair. Advised customer Returning with sealed system parts and lokring kit to join the alloy cap tube to the uv drier. Office to reschedule. ; ordrng 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 Lokringkit (Cap tube coupling)
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Buda, TX 78610
Kevin
Job Details: 11/08/2022
"Arrived on site And set washer into a diagnostic cycle and found motor will not move. Incoming water and drain pump work, Inspected gear case assembly and found it is leaking oil. Washer will need to be completely rebuilt to correct issue.; ordrng 1 W11449840 (Gearcase) and 1 W11026785 (Motor) and 1 W11239857 (Belt) and 1 W10902814 (Washplate) and 1 W11569161 (Lower harness)"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Austin, TX 78737
Leonardo
Job Details: 11/08/2022
Arrived on site to test unit for bottom oven not working sometimes and upper oven not turning off. Test unit and checked all wires and all wires look good. Will need to replace both control boards office to reschedule ; ordrng 1 W11261169 (Control board)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Austin, TX 78744
David S
Job Details: 11/08/2022
"Arrived on site for washing machine not stopping a cycle. I inspected the unit and work area. I found fault codes F9e1 long drain fault f6e1 acu communication error. I gained access to the control and tested the actuator, drain pump, motor, lid lock and valves, I found all within range. I put the unit through a diagnostics cycle and found it not switching from agitate to spin. I replaced the control and retested the unit, I still found it not switching between agitate and spin. I gained access to the gearcase and retested directly at the components, I found them in range. I removed the actuator and spun the cam by hand while manually changing how the gear case engages. I felt no difference in resistance between spin and agitate, indicating the gear case stripped. I pulled the wash plate and verified the SPANNER nut is in good condition. I am ordering the gearcase, actuator, cam, belt to complete the repair. The office will reschedule. ; ordrng 1 W11449840 (Gear case) and 1 W11481722 (Actuator) and 1 W10721967 (Cam) and 1 W11239857 (Belt)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV00
Near Austin, TX 78745
David S
Job Details: 11/08/2022
"Arrived on site for whirlpool fridge having a failing compressor. I inspected the unit and work area. When I arrived I could hear the compressor running.I put the unit into diagnostics and found all fans working as designed. I temp tested the freezer and found it getting to 5 degrees. I gained access to the compress and condenser and found the condenser clean and the fan working. I found the compressor hot to the touch and pulling 1.26 amps o start up, I found the amperage climbing as I monitored the unit. I am ordering a sealed system, to complete the repair. The office will reschedule when we have an eta one the parts.; ordrng 1 Uvdryer (Uv dryer) and 1 W11536253 (Evaporator) and 1 W10507884 (Compressor) and 1 W11506635 (Access valve)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near New Berlin, TX 78155
Andrey
Job Details: 11/08/2022
"Arrived on site to test unit for fail brackets,contractor that mounting are good but top rack 2 front wheels are broken, ordering 2 front wheels , office to reschedule ; ordrng 2 W10888592 (Rack wheels)s"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Burnet, TX 78611
Kimo
Job Details: 11/08/2022
"Arrived onsite for microwave that buzzes when In use. Upon arrival I was Shown a video of this happening, I then tested unit by heating a cup of water and found that the unit began buzzing from the high voltage side. I am ordering mag, cap and diode. Office to reschedule. ; ordrng 1 W11256462 (DIODE) and 1 WPW10574736 (CAPACTR-MG) and 1 W11391712 (MAGNETRON)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Buda, TX 78610
Kevin
Job Details: 11/08/2022
"Arrived on site and inspected refrigerator and found icemaker shaft coupling teeth have all broken off. Will need to bring back a new one, chute cover, and ice bin to ensure repair on next visit; ordrng 1 WP2220458 (Coupling) and 1 W11347840 (Ice bin) and 1 W11573761 (Chute cover)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ05
Near Burnet, TX 78611
Kimo
Job Details: 11/08/2022
"Arrived onsite for refrigerator with IM not working. Actual complete is that the unit isnt dispensing ice properly. Upon inspection I checked the impeller and found it good, the ice bin auger was good as well, I found that the set temps for the fc at 3* and the rc at 46*. I reset them to the recommended temps of 0 and 37 respectively. Will speaking to the cx about what she was Experiencing with the unit, The icemaker harvested as normal Adding to the ice that was already in the Ice bin, i the tested the dispenser and found that is was operating as designed. Upon further inspection I found that the right fc gasket was torn I am ordering the gasket and rescheduled 11/08/22.; ordrng 1 W10830055 (GASKET-FIP)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ05
Near Burnet, TX 78611
Kimo
Job Details: 11/08/2022
"Arrived onsite for refrigerator with IM not working. Actual complete is that the unit isnt dispensing ice properly. Upon inspection I checked the impeller and found it good, the ice bin auger was good as well, I found that the set temps for the fc at 3* and the rc at 46*. I reset them to the recommended temps of 0 and 37 respectively. Will speaking to the cx about what she was Experiencing with the unit, The icemaker harvested as normal Adding to the ice that was already in the Ice bin, i the tested the dispenser and found that is was operating as designed. Upon further inspection I found that the right fc gasket was torn I am ordering the gasket and rescheduled 11/08/22.; ordrng 1 W10830055 (GASKET-FIP)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFI2569VEW
Near Georgetown, TX 78633
Gerry C
Job Details: 11/08/2022
"Arrived to inspect no ice. I found the cover not fully seated and after correcting, the unit passed testing, but did not fill with water. Further inspection revealed the water dispenser would not work as well, but moving the filter caused momentary water flow. I suspect the issue is due to the filter housing and we will return with it and the valve to correct the issue. No leaks observed during service.; ordrng 1 WP12956202 (Filter Head)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS01
Near Austin, TX 78702
Matthew
Job Details: 11/08/2022
"Arrived onsite for refrigerator leaking. Upon arrival inspected unit. Found water pooling in drip tray. Tested dispenser and did not see leaking from upper dispenser housing. Cleared water and tested multiple times. After some time , could see water begin to pool from around door liner. Appears to be pin hole leak inside of door and insulation is saturated. Will need to replace the left fresh food door. Office to reschedule ; ordrng 1 W11436964 (Left door) and 1 W10394073 (Water tube)"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Manor, TX 78653
Matthew
Job Details: 11/08/2022
"Unit in 1219. Arrived onsite for dryer not heating. Upon arrival inspected unit. Verified supply voltage and recorded 245vac. Ran unit and unit powers on and fumbles, but no heat. Checked thermal fuse, cutoff, high limit and element and all check good. Not receiving 240 vac at element. Called SW. Divided circuit at element and found only receiving 120 vac. Loosing a leg of power. Ordering motor and wiring harness. ordrng 1 279827 (Motor) and 1 WPW10450286 (Wiring harness) and 1 W10857612 (Timer) and 1 279838 (Heating element) and 1 279816 (Cutoff) and 1 WP3977767 (Thrmst) and 1 WP3392519 (Fuse)"
We serviced a
WHIRLPOOL DRYER
Model WGD4950HW1
Near Bastrop, TX 78602
Cliff
Job Details: 11/07/2022
Arrived on site to diagnose a dryer that is not drying properly. Found external venting clogged preventing airflow through unit and venting issue will need to be resolved prior to using unit. Job is complete.
We serviced a
MAYTAG RANGE
Model MEW5630DDB
Near Belton, TX 76513
Gerry C
Job Details: 11/07/2022
"Arrived to inspect upper oven getting too hot. I tested the unit at 350 and noted the bake and broil coming on throughout preheat. The unit reached preheat and the broil element stayed engaged until I cancelled the cycle at 480 degrees. I tested the lower and verified this version does not appear to engage the broiler as some others do, during preheating operations. The broil relay on the main control has stuck in the closed position, requiring board replacement, which is not available.
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25FKSS01
Near Austin, TX 78733
Luis
Job Details: 11/07/2022
"Arrived on site for dispenser issues. Found bracket warped preventing ice chute door from sealing correctly,replaced bracket tested dispenser door working as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ1
Near Round Rock, TX 78665
Vincent
Job Details: 11/07/2022
"Arrived on site for rage, inspected unit and work area. CX complaint was unit tipping breaker over night. Tested voltage to unit and it was 120VAC. Tested voltage at the wall outlet and it was also good. Inspected control board and found nothing from normal. Advised CX. To get breaker checked since is on a GFCI outlet and after replacing the breaker if it continues we would proceed with a replacing the control board. Unit is operating as designed at this time. No leaks where observed during service.
We serviced a
KITCHENAID ICE MACHINE
Model KUIC18NNZS0
Near Horseshoe Bay, TX 78657
Lou
Job Details: 11/07/2022
"Arrived on site to inspect ice machine making noises and ice melting. Upon further inspection, I found the unit turned off. Turned it on and tested in diagnostics and it operated as designed. I tested the unit in normal operation and monitored the unit. Unit is operating as designed. I recommended the the customer allow the unit to operate and if they hear the noise again to take a video with their phone and call it in for service. No water leaks observed during service, job completed."
We serviced a
SAMSUNG DRYER
Model DVE45R6300V/A3
Near Bastrop, TX 78602
Cliff
Job Details: 11/07/2022
Arrived on site to diagnose a dryer that is not heating. Found failed cutoff t-stat and replaced heater assembly. Tested unit and found all is functioning properly at this time.
We serviced a
KITCHENAID DISHWASHER
Model KUDI01FLSS6
Near Lakeway, TX 78738
Kevin
Job Details: 11/07/2022
"Arrived on site and inspected dishwasher and found left-hand side linkage is broken. Dishwasher door is operating normally after replacement, job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN402ESS00
Near Austin, TX 78736
Luis
Job Details: 11/07/2022
"Arrived on site for no cool. Removed fresh food evaporator cover found oil and uv dye leaking from insulation around heat exchanger,pierced low side pressure reading -25 diagnosed a leak at exchanger. Called tech support sent photos to tech support. Tech support deemed it unreliable,customer will need to contact whirlpool customer service
We serviced a
MAYTAG DRYER
Model MED6630HC0
Near Austin, TX 78705
Scott
Job Details: 11/07/2022
Arrived on site for dryer not heating . Found unit is loosing a leg of power at terminal block flipped breakers and still only getting one leg of power .
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS03
Near Hutto, TX 78634
Vincent
Job Details: 11/07/2022
Arrived on site for oven inspected unit and work area. CX complaint was no power to oven. Tested unit and found bad thermal fuse After installing the fuse powered unit up and had error code F1E1 bad control board. I replaced both the thermal fuse and control board. I tested unit and its now operating as designed. Job completed.
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Driftwood, TX 78619
Kevin
Job Details: 11/07/2022
"Arrived on site and inspected washer and found control board is getting power, found drain pump has failed and harness connector is burnt out at control board
We serviced a
WHIRLPOOL WASHER
Model WFW97HEXL0
Near Leander, TX 78645
Kimo
Job Details: 11/07/2022
Arrived onsite to install previously diagnosed parts. Upon arrival I installed new motor control and latch. And tested unit and found unit operating as designed no leaks. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300EWH01
Near Austin, TX 78704
Joe Z
Job Details: 11/07/2022
Arrived onsite for CONDENSATION IN FREEZER SECTION. Upon arrival found the bottom of FC door gasket is sagging and allowing warm air to seep in causing frost build up. Inspected gasket and is good. Remounted the gasket and is secured. Also noticed the unit has not been leveled. Explained to the customer of the importance of leveling and how is will help her doors close on there own and get a better seal. Leveled unit and doors now close correctly.Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QMS00
Near Austin, TX 78731
David S
Job Details: 11/07/2022
Arrived on site for KitchenAid built in fridge not cooling. I inspected the unit and work area. I found the condenser fan and evaporator fan running. I gained access to the compressor and found it not turning on. I tested voltage to the inverter and found good voltage. I tested the hz output of the inverter and found number inconsistent With the data sheet. I replaced the inverter and cleaned off the condenser coils. I turned the fridge back on and found the compressor coming off and the freezer starting to cool as well.
We serviced a
KITCHENAID VENTHOOD
Model KVWB606DSS1
Near Marble Falls, TX 78654
Lou
Job Details: 11/07/2022
"Arrived on site to inspect venthood fan not working. Upon further inspection, I tested the unit on all speeds and the motor is making a humming noise, but the blower wheel isnt turning properly due to the amount of cooking oils/grease built up on the motor. I removed and replace the blower and retested and unit is operating as designed. I reassembled the chimney for the customer as well. Job completed."
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFW0
Near Leander, TX 78645
Kimo
Job Details: 11/07/2022
Arrived onsite to install previously diagnosed parts. Upon arrival I installed new water level sensor and drain pump. Then tested unit and found unit operating as designed no leaks.Job complete.
We serviced a
KENMORE WASHER
Model 110.2002201
Near Round Rock, TX 78665
David Z
Job Details: 11/07/2022
"Arrived on site to diagnose washer that was not progressing through cycle and never made it to spin. Ran unit and found shifter is stuck in agitate and not moving to spin. Replaced actuator and tested. Verified unit working as designed and completed diagnostic cycle. Customer will follow up if any other issues present. Call complete.
We serviced a
LG DRYER
Model DLEX4370K
Near Austin, TX 78746
Wesley
Job Details: 11/07/2022
Arrived onsite for unit stopping during cycle and found loose door allowing the switch to pop open during cycle. Advised customer on option to insert depression cap to contact the switch even with the loose door. installed cap. Unit is now operating as designed. All checks good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Leander, TX 78641
Kimo
Job Details: 11/07/2022
Arrived onsite to install previously diagnosed parts. Upon arrival I installed new door and coupler. And tested unit and found unit operating as designed no leaks job complete.
We serviced a
WHIRLPOOL DRYER
Model WED8000DW4
Near Georgetown, TX 78628
Paul
Job Details: 11/07/2022
Arrived onsite for a dryer making a high pitch squealing sound. I found the idler pulley defective causing most of the noise. I installed the rebuild kit and vacuumed all the lint from the chassis. I tested the unit and all is working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Wimberley, TX 78676
Matthew
Job Details: 11/07/2022
Arrived on site for interior lights not illuminating and water dispenser not functioning. Im on arrival inspected unit. Open doors and lights were currently functioning. After some time the lights turned off again. Noticed left belly drawer control was not operational remove control and found separate wires caused by extensive corrosion and the area was full of water. To remedy the lights we would need to replace the door assembly as well as the control and harness assembly. For the time being left control disconnected to allow lights to function. Found water dispenser not working due to waterline being pinched. Icemaker auger motor needed replacement. Replaced auger motor and shaft. Tested unit and unit is dispensing ice and water now. Lights are currently functioning.
We serviced a
MAYTAG WASHER
Model MHW8630HC3
Near Horseshoe Bay, TX 78657
Lou
Job Details: 11/07/2022
"Arrived on site to inspect washer not dispensing fabric softener. Upon further inspection, I found the fabric softener cup full of liquid and customer advised that its been there for approximately 1 week. I placed the unit in diagnostics and tested showing no error codes. Unit operated as designed. I manually tested the valves and detergent pump and found water no getting to the dispenser . I removed and replaced the dispenser and both valves and retested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
LG WASHER
Model WM4370HKA
Near Austin, TX 78703
Joe Z
Job Details: 11/07/2022
Arrived onsite for MAKING A GRINDING NOISE . Upon arrival test unit and there is no grinding during spin. Ran a normal cycle and found back panel has scrape marks from rubbing rotor. Customer stated that unit started making noise after unit was moved with dolly. Unit is operating as designed. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Cedar Park, TX 78613
Paul
Job Details: 11/07/2022
Arrived onsite for a refrigerator to replace previous diagnosed parts. On arrival the unit was at set point temperatures in both compartments. I found the right RC door closure not working correctly. I found the bushing had popped up off the hinge not engaging the closure. I corrected the bushing and the door and closure work as designed. I replaced the broken right side FC bracket. All doors are closing properly and all gaskets are sealing correctly at this time. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Temple, TX 76502
Gerry C
Job Details: 11/07/2022
"WFW5620HW2 Arrived to inspect code and no operation. Upon entering service test mode I found F9E1 and F0E2 stored in memory and I cleared to continue testing. I found the unit drained extremely slowly and attempting to drain through the drain line via vacuum was fruitless. I removed the unit from its installation and was able to removed the water and inspect. There was a large amount of debris and cellophane wrappers within the strainer, impeding the flow of water. After removing the debris and a large amount of sediment from the tub-to-drain pump housing, the issue was corrected. Operational test good, no leaks observed during service
We serviced a
GE RANGE
Model JP960S0C1SS
Near Dripping Springs, TX 78620
Leonardo
Job Details: 11/07/2022
Arrived on site to test unit for left and center burner not working and right front burner only working half way. Test unit and found switches completely burned out and light indicator not working.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Austin, TX 78739
Scott
Job Details: 11/07/2022
"Arrived on site for timer not advancing and not heating . Ran voltage check at terminal block . Found unit has on dropped leg . Twisted power cord and unit is getting both legs and heating . Checked element and fuse,thermostats. All checked normal ,no lint build up at time of service. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTE304GPS1
Near Leander, TX 78645
Kimo
Job Details: 11/07/2022
"Arrived onsite for dishwasher that is not going into wash upon inspection I found that there was a motor not running code. I installed new Sump&motor and tested unit and found unit operating as designed no leaks job complete
We serviced a
WHIRLPOOL OVEN
Model WOS51EC7HS02
Near Waco, TX 76710
Jonathan M
Job Details: 11/07/2022
"Arrived on site for an oven that is tripping the breaker intermittently. Inspected unit and work area. The customer advised that the unit is tripping the breaker on her cooktop and oven which share the same breaker. She advised that sometimes shell use either one and itll work fine but other times it will tripped the breaker. She did not notice any specific selections that cause this failure as it is random. I ran the oven at 375?F bake and ran it up to 375? and finished preheating. As soon as I turned on the cooktop, found the breaker tripping. I did advise the customer that the issue is most likely an electrical supply issue due to being split on a shared breaker and over amping the breaker or the breaker is failing. Found the breaker was extremely old and is on the outside of the home Attempted to call Techline but was unable to do so due to Whirlpool training. Spoke to SW and was advised that my suspicions were correct in the voltage issue and that whirlpool requires the both units to be wired onto their own separate designated breakers. Advise the customer of the issue and the unit is working as designed. Call complete."
We serviced a
WHIRLPOOL DRYER
Model wed72hedw0
Near Meadowlakes, TX 78654
Lou
Job Details: 11/07/2022
"Arrived on site to inspect dryer noises. Upon further inspection, I tested the unit and it immediately began to make the same vibration noise as before. I disassembled the unit and inspected the work from previous service repair and all rollers, tension pulley and belt are good. The blower wheel is good also. I found the vent tube and blower housing were loose. Using some sound pads, I secured/tightened the vent pipe and blower housing and tested. The unit operated as designed with no further vibration noises. I reassembled the unit and retested and it continued to operate as designed. I tested again to demonstrate for the customer and the unit continued to operate as designed. No lint observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42FTS04
Near Austin, TX 78731
David S
Job Details: 11/07/2022
"Arrived on site to install previous diagnose inverter into a KitchenAid SXS built in. I gained access to the failed inverter and replaced it with new. I reassembled the unit and mo I toured the freezer temperature, I found the freezer was at 70 degrees and after several minutes it has dropped 15 degrees. Please allow 24 to 48 hours for the freezer to get down to zero and start producing ice
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Wimberley, TX 78676
Matthew
Job Details: 11/07/2022
"Arrived onsite for dishwasher leaking out of the corners of the door. Upon arrival inspected unit. Ran normal load and could not duplicate a leak. Ran test cycle and again couldnt duplicate a leak. Inspected tub and found lower spray arms not attached properly. Secured arm. Found upper spray arm not turning properly due to debris inside channels, arm was cleared out. Customer does have water softener so recommended using less and insuring no items are blocking arms from spinning freely. Customer will monitor and make adjustment .
We serviced a
GE REFRIGERATOR
Model GWE23GenBDS
Near Blanco, TX 78606
Andrey
Job Details: 11/07/2022
"Arrived on site to test unit for not cooling tested unit found compressor cycling, found compressor pulling 14.3amps and shutting down after 5 seconds, tested with a different start device but compressor still doing the same thing, stated to customer that he will need a sealed system preformed, will need to replace compressor,
We serviced a
UNKNOWN DISPOSAL
Model SUEDO
Near Austin, TX 78701
Joe Z
Job Details: 11/07/2022
Arrived onsite for DROPPED A PENNY DOWN IN THE DISPOSAL. Upon arrival inspected unit and found penny inside disposal. Removed penny. Test unit and unit is operating as designed. Job complete .
We serviced a
SAMSUNG REFRIGERATOR
Model RF28K9070SR/AA
Near Austin, TX 78733
Wesley
Job Details: 11/07/2022
Arrived onsite and found previously diagnosed failed icemaker not producing ice. Repaired icemaker by replacing icemaker module.
We serviced a
WHIRLPOOL FREEZER
Model WRS571CIHZ01
Near Dripping Springs, TX 78620
Kevin
Job Details: 11/07/2022
"Arrived on site and replaced evaporator fan motor diagnose no previous visit. Dispensed water to ensure reservoir is not leaking.
We serviced a
KENMORE RANGE
Model 790.7936341
Near Austin, TX 78746
Wesley
Job Details: 11/07/2022
Arrived onsite for concern with temperature and gas smell occasionally during baking. Tested and inspected the bake manifold and ignition health. Did recreate any leaking symptoms. Verified temp swing is normal and healthy at a 350f bake. recommended using a natural gas plug in detector in an adjacent room to corroborate a leak concern or confirm safety. In event of decision to proceed to repair. Prescreen bake manifold and smart valve.
We serviced a
KENMORE REFRIGERATOR
Model 106.5707579
Near Killeen, TX 76543
Tyler
Job Details: 11/07/2022
Arrived on site for refrigerator intermittently cooling. Upon arrival confirmed issue. Found unit would occasionally get stuck in defrost due to failing timer and defrost thermostat.. Unit now functioning as designed. Call complete
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Georgetown, TX 78626
David Z
Job Details: 11/07/2022
"Arrived on site to diagnose range with suspected gas leak that reaulted in various medical symptoms being experienced by the consumer, including customer passing out in kitchen. Went over theory of operation with customer, as well as how each part relating to the gas works. I ran a gas sniffer around the unit, manifold, and inlet lines and did not find an excessive reading. I spoke with the customer at length about the functionality of the safety valve and regulator, and what a gas leak coming from the appliances would sound and smell like. I tested operation and could not verify anything out of the ordinary. I called whirlpool tech line and discussed/documented my findings with them, SR7734989049. Tech Line rep also confirmed that it's highly unlikely that the unit was leaking gas at random / when not in use due to how the safety valve is designed. Tech line did not have any recommendations on repairs as unit is working as designed at the time of service, and there was not verifiable gas leak when I was servicing the unit. At this time there are no reports / service pointers / engineering notes indicating known issues resulting in gas leaks I advised that where safety is concerned to have the house monitored for carbon monoxide, as symptoms seem more in line with carbon monoxide poisoning vs a large gas leak from the unit. No further action to take from the mechanical standpoint, all components are responding to commands and working as designed. Call completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS6NBEXRS01
Near Round Rock, TX 78681
Vincent
Job Details: 11/07/2022
"Arrived on site for ice dispenser, inspected unit and work area. CX complaint not dispensing ice. Tested dispenser and it was dead. Tested voltage and had 120VAC to auger motor. Replaced auger motor and replaced water filter that CX provided and tested, unit is now operating as designed. No leaks where observed during service, job completed.
We serviced a
WHIRLPOOL COOKTOP
Model W5CG3625XS00
Near Austin, TX 78737
Leonardo
Job Details: 11/07/2022
Arrived on site to test unit for unit sparking when not in use. Test unit and found liquid had gotten in to the switch harness creating a short and making unit spark. Called safety and they said they will not cover anything and to use the same reference number as call in.
We serviced a
LG WASHER
Model WT5270CW
Near Austin, TX 78746
Wesley
Job Details: 11/07/2022
Arrived onsite for stink coming from washing machine. Determine that the lid was never being left open for air drying. Fill tub to the brim with hot water while mixing in cleaning solution. Let soak. Then agitated unit before draining solution. Instructed customer to leave lid open between washes to allow air drying to improve microbial resistance.
We serviced a
LG WASHER
Model WT5270CW
Near Austin, TX 78731
David S
Job Details: 11/07/2022
Arrived on site for washing machine making a clicking noise during the start or agitate and spin. I gained access to the gear case and found the splint on the wash coupler rounded off on both the gearcase and coupler.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2622MB3
Near Killeen, TX 76542
Tyler
Job Details: 11/07/2022
"Arrived on site for refrigerator not cooling. Upon arrival confirmed issue and found both compartments at room temp. Found all fans and compressor running. Found unit had low side leak but couldnt pinpoint leak in evap coil or other external components. . 5304475098 compressor, 5303918284 evap coil+kit, acces valve, and uv drier.
We serviced a
GE MICROWAVE
Model SCB1000KBB
Near Wimberley, TX 78676
Matthew
Job Details: 11/07/2022
Arrived onsite for microwave still running with door open. Upon arrival inspected unit. Customer had power cut at breaker. Power unit and tested. Customer stated display has not worked in some time but now unit will not cutoff. On initial power up the keypad would not respond. Power cycled unit again and keypad and display began to function. Ran test multiple times and unit heated and shut off as designed. All components are now functioning after secondary power cycle. Could not duplicate any issues afterworlds. Customer will monitor. Job complete
We serviced a
GE WASHER
Model GFWH1200H1WW
Near Georgetown, TX 78633
Paul
Job Details: 11/07/2022
Arrived onsite for a washer that will not power on. I tested voltage to the EMI filter where the power cord attaches and found 58VAC. I wiggled the cord and had no change. I wiggled the plug in the outlet and then read 123VAC. I tried powering the machine with 123VAC and the unit would not respond. I verified the 123VAC was getting to the UI. . I replaced the UI and tested the unit. The unit worked as designed and the workers washed 2 quick loads while I worked on the other machine. Office to charge the CC on file. There were no water leaks present at the time of service. Call complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS1
Near Austin, TX 78703
Joe Z
Job Details: 11/07/2022
"Arrived onsite for Not Making Ice. Upon arrival unit is off and ice bin is empty. Test unit , water valve energizes but only getting a small drop of water into water reservoir. Found filter needs to be replaced. Test unit with out filter and operates correctly. Am selling filter to customer. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW7000DW4
Near Austin, TX 78730
David S
Job Details: 11/07/2022
Arrived on site for whirlpool washing machine showing error code LF. I inspected the unit and work area. I found fault codes in diagnostics for long fill time. I ran a diagnostics cycle and found the valves only partially opening not allowing full water flow. I installed the new water valves. I ran a calibration cycle and a diagnostics cycle. I found the unit now filling properly.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Kyle, TX 78640
Kevin
Job Details: 11/07/2022
"Arrived on site and found saved error codes, F9E1, F3E3, F1E2, F0E5, F0E3, lid lock is in lock position and there is a load with water in tub. Attempted to unlock in diagnostic cycle and it will not respond. Attempted to run drain pump and agitator and nothing will respond. Inspected drain pump and found harness is broken again, took pictures. Repaired harness and washer will now drain and complete a diagnostic cycle, job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM704KPS
Near Johnson City, TX 78636
Andrey
Job Details: 11/07/2022
"Arrived on site to replace previously diagnosed door panel, replaced panel, job complete"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Austin, TX 78737
Leonardo
Job Details: 11/07/2022
Arrived on site to test unit for bottom oven door handle damaged. Replaced door handle test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Austin, TX 78744
Scott
Job Details: 11/07/2022
"Arrived on site ,replaced control,gearcase , cam,actuator,cap ,belt . Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL01
Near Wimberley, TX 78676
Matthew
Job Details: 11/07/2022
Arrived onsite to replace damaged grill. Replaced grill. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS03
Near Leander, TX 78641
Kimo
Job Details: 11/07/2022
Arrived onsite for refrigerator that is not cooling. Upon arrival I found that the unit was unplugged. I plugged the unit in and found that the condenser fan did not kick on. Upon closer inspection of the condenser fan I found that the harness was not connected properly I corrected this and found that the fan kicked on this time and the compressor began to run. I then monitored the amps at the compressor and found that started at 1.amp and fell to .58 amps. I then checked that the Interior fans were running and found that they were. I performed attempted test in rc and found that it started at 64* and dropping to 46* and dropping. I advised customer that the unit should be at its optimal temperature by tomorrow and they should be able to put there food items in the unit. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Horseshoe Bay, TX 78657
Lou
Job Details: 11/07/2022
"Arrived on site to inspect refrigerator damage. Upon further inspection, I found the right RC door with a dent in the center of the facing (photo). I removed and replaced the right RC door and transferred the handle and gasket and tested operation. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS04
Near Leander, TX 78645
Kimo
Job Details: 11/07/2022
"Arrived onsite for a refrigerator that is not cooling properly in the rc section. Upon arrival the cx explained to me that the item at in the fc drawers were cold and would even freeze at times. But the items at the top of the rc would Barely get cold. I gained access to every and found that the was ice buildup in the top of it, Which indicates a defrost issue.i remember the ice and replaced the evap cover and installed the control kit. I then checked that the compressor was running along with condenser fan, they where. Unit is operating as designed job complete."
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Round Rock, TX 78665
David Z
Job Details: 11/07/2022
Arrived on site to diagnose dryer that is not heating when in use. Tested unit and confirmed no heat. Examined and tested safety devices and found high limit cutoff open. Replaced high limit and heating element and retested. Verified unit working as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Round Rock, TX 78664
Vincent
Job Details: 11/07/2022
"Arrived on site for washer, inspected unit and work area. CX complaint was washer agitator got stuck with pillow case. Inspected unit and removed agitator and inspected washer agitator and found nothing wrong. Agitator was not warped or broken. Ran a diagnostics cycle and no stored error codes where present. Unit is operating as designed. No leaks observed during service. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM01
Near Austin, TX 78731
David S
Job Details: 11/07/2022
Arrived on site to install a new freezer door on a whirlpool SXS. I removed the old door and installed the new one. I tested the door and found all functions working as designed. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Hutto, TX 78634
David Z
Job Details: 11/07/2022
"Arrived on site to diagnose oven that is burning food / overlooking items sometimes. Performed calibration on unit. Found temperature averaging at 347, peak at 408 degrees on preheat. Did not make any adjustments to the calibration. Advised customer to allow 10-15 mins after preheat to allow Temps to stabilize, since temps are staying high. Also recommended to connect unit to wifi to allow for software updates. Call complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Dripping Springs, TX 78620
Leonardo
Job Details: 11/07/2022
Arrived on site to replace heating element and shield. Replaced both parts test unit and unit test good job complete. Left heating element with customer.
We serviced a
WHIRLPOOL WASHER
Model MVW6230RHW2
Near Gatesville, TX 76528
Jonathan M
Job Details: 11/07/2022
Arrived on site for a wash machine that is making a rattling sound. Inspected unit and work area. The customer advised the sound sound of metallic is there something was banging around during the spin cycle. Ran the unit through a high-speed spin and confirm the sound but heard that sound coming from the inlet water hoses banging up against the back of the cabinet. Did explain to the customer the issue and advise them to pull out their washer a little or to add some insulation to those hoses to door the sound of the rattling. The unit is working as designed. Call complete.
We serviced a
MAYTAG WASHER
Model WTW5000DW3
Near Temple, TX 76502
Gerry C
Job Details: 11/07/2022
"WTW5000DW3 Arrived to inspect screeching noise. I found the gear case had failed and the main driveshaft had dropped down, causing the cam assy to screech and wear badly. The gear case was in the early stages of seal failure as well. I removed and replaced the gear case and cam and found the belt required replacement and I gave a discount on the belt. The capacitor tested at 44.8 ?F, the unit required basket centering and I tightened the hub assembly. Operational test good, no leaks observed during service."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Killeen, TX 76549
Tyler
Job Details: 11/07/2022
Arrived on site for washer leaving liquid and fabric softener area. Upon arrival confirmed issue and found cause of failure with no air codes in diagnostics was due to the dispenser cat not sitting properly in the drawer. Replace drawer and found unit now functioning as design and no longer living large amounts of liquid in there. Call complete
We serviced a
WHIRLPOOL DRYER
Model WED6620HC2
Near Waco, TX 76710
Jonathan M
Job Details: 11/07/2022
"Arrived on site for a dryer that is steaming up the user interface even after having the vents cleaned. Inspected unit and work area. The customer advised that they still have issues with her unit steaming up the user interface one especially after several cycles in a row. Unfortunately I did not have a vent tester kit on my truck so I checked all gaskets in the front and could not find any evidence of any tears or damage done to either gasket. Did not find any steam or water residue around the door. I called Whirlpool Techline and spoke to Rob SR# 7734995256. He advised that after several checks, the issue would be with the customers venting. The customer has a rectangular vent going through the ceiling up into the attic. Rob advised that the customer Hass to have a 4 inch circular heavy duty vent going through the home for the venting to work properly. He stated the current set up does not meet whirlpools requirements for this dryer and advise not to make any repairs until the venting has been corrected. The customer advised they will attempt to fix the venting and will call back if any other issues persist. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Moody, TX 76557
Jonathan M
Job Details: 11/07/2022
"Arrived on site for a refrigerator that is still making a knocking sound while in use. Inspected unit and work area. The customer showed me a couple videos of the unit still making the knocking sound even after the prior visit. I checked underneath the unit and did not find any refrigerant lines to contacting each other or rubbing up against anything. Added to sound pads to the compressor. I called Whirlpool Techline and spoke to TJ SR# 7734892312. He advised that because weve already followed the service pointer , the issue would be considered normal ad referenced the customer to page 34-35 of the use and care guide dealing with noises coming from the refrigerator. He advised to make no repairs and to advise the customer that there are no repairs that can be done to fix this issue. Call complete."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Salado, TX 76571
Gerry C
Job Details: 11/07/2022
"Arrived to instal previously diagnosed and ordered parts. I removed and replaced the gear case, hub, cam, belt, capacitor and wash plate and re-calibrated the unit. I tested within service test mode and the unit had all functions present. No leaks observed during service."
We serviced a
WHIRLPOOL COOKTOP
Model KICU569XBL
Near Blanco, TX 78606
Andrey
Job Details: 11/07/2022
"Arrived on site to test unit for broken cooktop, removed unit from box and found glass broken on front left corner, replaced cooktop, left unit on counter top, installers are in the process of getting it installed, job complete"
We serviced a
WHIRLPOOL FREEZER
Model WZF79R20DW06
Near Jonesboro, TX 76538
Jonathan M
Job Details: 11/07/2022
Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the control box and tested the unit. The unit began cool and operate as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC0
Near Georgetown, TX 78628
Maurice R
Job Details: 11/07/2022
Arrived onsite for washer stopping in middle of the spin cycle. On inspection found errors then found that the rotor and slider teeth were rounded off. Replaced the rotor and slider and tested unit. The unit is working in manual mode and tested in automated mode and the unit passed both.F7E9 F7E5 F7E8 F5E4
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Lago Vista, TX 78645
Kimo
Job Details: 11/07/2022
Arrived onsite for a cooktop with 3 burners are too high. Upon arrival I found that the 2 left burner higher than normal and the right rear burner the same. I adjusted the gas valves on all of them and tested unit and found that the unit is now operating as designed. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Blanco, TX 78606
Andrey
Job Details: 11/07/2022
"Arrived on site to test unit for working intermittently, customer stated that Refrigerator has been working fine since last repair, customer did not notice any cooling issues or P/O error codes, but ice maker stopped working 3 weeks ago and then started back up on Saturday, tested unit, did not find any error codes on test 66 and no error codes on IM, ran harvest test and it passed, Ice maker has a full bin of ice and cubes look uniform, did not find any breaks in pantry harness, advised customer to monitor and if issue happens again, recommend replacing IM and Control UI, at this time unit is running as designed, no leaks detected job complete"
We serviced a
MAYTAG RANGE
Model MGR7700LZ1
Near Georgetown, TX 78626
David Z
Job Details: 11/07/2022
Arrived on site to diagnose range with disconnected oven door due to a hinge issue. On arrival I found the spring loaded hinge was locked in place. I reinstalled the door and was able to properly seat the hinges in their receivers and lock the clips. Tested and verified proper operation. Call complete.
We serviced a
JENN-AIR WINE COOLER
Model JUB24FRERS00
Near Austin, TX 78759
Luis
Job Details: 11/07/2022
"Arrived on site for loud noise. Customer played recording of noise,diagnosed ice hitting fan blade,no ice build up at time of visit raised setting up 2? to prevent ice build up on evaporator"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Austin, TX 78747
Scott
Job Details: 11/07/2022
"Arrived on site ,replaced fabric dispenser ran diagnostics, all checked normal. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Hutto, TX 78634
David Z
Job Details: 11/07/2022
"Arrived on site to diagnose washer making noise when its running. Customer showed me a video of unit in use, and when unit is agitating, on the reverse you can hear a slight grind. I ran the unit in diagnostic and regular cycle and could not recreate the noise. I diassembled the bottom end and did not see any components showing signs of rubbing or contact. I removed the washplate and found no debris under it. Reassembled and ran again. Could not verify the noise. Advised customer to keep running the unit to allow items to break in, which should allow smoother sliding on the splutch, and remove any teeth grinding. Customer will follow up if issue returns. Call complete."