Arrived on site for oven not heating . Ran diagnostics got 6-0 error code after breaker reset . Ordering UI console . No parts installed . Call to set return ; ordrng 1 W11670539 (Ui console)

"Arrived on site for door not latching properly . Found tub slightly bowed . Ordering tub and hinges . No water leaks detected,no parts installed . Call to set return ; O-emld tckt"

Arrived onsite for previously diagnosed parts. I replaced the Motor and sump assembly. Unit now washes dishes and completes cycles as designed. No water leaks present at time of service. Call complete. Installed W11613479 MOTOR & SUMP ASSM.

Arrived onsite for dryer not drying clothes. Upon arrival customer had a load of towels inside the unit. I felt the heating element working as the inside unit was hot. I tested the airflow to the vent and found the dryer to be cycling properly and reaching temps of 175. Unit is operating and cycling as designed at time of service. No issues are present with unit. Call complete. No parts installed.

"Arrived on site for left oven door falling. Upon arrival, inspected unit. Found left hinge is out of receiver. Inspected hinge and is good. Reinstalled door and test opening and closing several times and is good. Unit is operating as designed. Job complete. 162.36 c.c autho #J949CN"

F8-E1 water valve failure. Upon arrival customer had a load of laundry running. Paused and canceled cycle. Water drained completely but found drain pump is vibrating loudly. Ran a test cycle. Cold water seems to be fine but hot water is slow. After further questions with customer. The issues are when using different random cycles that use hot water. Need to replace hot water valve. This is a stacked unit and will need a 2nd man to down stack. Need to order 2 man and return with pre screened parts. Office to reschedule ; ordrng 1 2men (2 men)

"Arrived on site to inspect wall oven door lock locking intermittently. Upon further inspection, I questioned the customer if the builder had moved the oven outlet behind the oven to allow the power cord slack for the unit to be pulled out. Customer advised no and I advised that I am unable to service the unit until the cord issue is corrected. The builder arrived and I advised them how the unit needs to be wired and the outlet moved to behind the oven so there is slack in the power cord for us to be able to service the unit properly. The builder advised he would get it corrected and get the unit replaced. No services to the unit today. I recommend that the customer contact our office to reschedule if the builder does not replace the unit. Job completed. No service/parts installed."

"Arrived on site to install previously diagnosed and ordered parts. Due to the compressor failure, I removed and replaced the compressor, access valve, UV dye drier and vacuumed the system down to -30/0 psi. Installed 64g of R600 refrigerant and allowed system to equalize. Tested unit and it is operating/cooling as designed. No water leaks observed during service, job completed. W11580057, W11506735, WPW10143759"

Arrived on site for washer not cleaning . Ran diagnostics got 7-1 error code . Wash motor is not pumping any water . Reordering sump and motor found part defective . No parts installed today . Return set 12/23 . Must have first call AM only ; ordrng 1 W11680075

"Arrived on site for clothes still not clean . Ran diagnostics. Found hub has failed again . Called tech line , recommended new gearcase , inner basket and new updated clip for hub . No parts installed . Call to set return ; ordrng 1 W11418231 (Agitator) and 1 W11561052 (Coupler) and 1 W11385424 (Clip) and 1 W10521298 (Basket)"

Arrived on site for upper rack not staying up . Found tab on adjuster broken off .replaced right side adjuster WPW10546503 only one adjuster used . Door is now closing properly and upper rack staying in place . No water leaks detected at time of service . Job complete

"Arrived on site to install previously diagnosed and ordered parts. Due to the vent tube inside the door fallen off and allowing moisture to collect inside the door on the control panel, insulation and the toeplate getting caught on the vent tube and damaging it, I removed and replaced the control panel, insulation, vent and toeplate. In the process of removing the deflector and vent, the inner door panel got scratched an over time will potentially begin to rust. I am ordering the inner door panel and deflector and scheduled return service for 12/23/24. No water leaks observed during service. W11414073, W10919861, W11632700, W11545318; ordrng 1 W11559689 (Inner door panel) and 1 W11545290 (Deflector)"

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the failed center valve and checked gas connections with my liquid leak detector and found no leaks. Tested the unit and it is operating as designed. No gas leaks detected during service, job completed. W11246817"

"Arrived on site to test unit for door switch issue, tested unit for RC door switch broken, replaced and tested unit is now running as designed, no leaks detected job complete, installed W11123941"

"Arrived on site to replace previously diagnosed seal and repair kit, replaced parts and tested, unit is now running as designed, job complete installed 4392065, W10612022"

"Arrived on site to test unit for not turning off, tested unit found when unit finishes a cycle it just restarts again, drained water and powered down unit, after several minutes the cycle started by itself will need to replace control to fix issue, call safety to document, got authorization to replace control W1CZML0WPL1, replaced and tested, unit is now running as designed, no leaks detected job complete installed W11637583"

"Arrived on site to test unit for gas smell when done using, walked into home could not detect any gas smell, customer stated that her concern is that the burners have orange flames, explained to customer that the flames are orange do to high humidity in the home, customer stated that she has turned on humidifier about two weeks ago about the time she started to have the orange flames, customer currently does not have a exhaustion vent causing all residual gas smell to accumulate in the home, called safety to document, per safety customer needs to lower humidity in the home or install a good exhaust to vent everything out, SR#7740519625, at this time no leaks detected job complete no parts installed"

"Arrived on site to replace previously diagnosed part. Replaced manifold (W11679667) and tested for leaks, found front right and left orfices are leaking. Verified with bubble solution, leak is present. Will order the front left and right valve. Also ordering manifold as precautionary. Ordering parts, rescheduled for 12/23.; ordrng 1 W11109973 (Left front valve) and 1 W11241561 (Front right valve) and 1 W11679667 (Manifold)"

"Arrived on site to test unit for not latching. Upon arrival customer stated the door will not stay shut. Tested unit, every time door is closed it will pop back open immediately. Noticed latch is pushed too far in and is flush with the frame. Inspected latch and found the mounting point for the screw has broken off causing the latch to fall through and not get attached to the strike. Replaced latch (W11565030) and tested unit, door is now staying shut and latching. Ran a diagnostic cycle, all components are properly engaging and unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit for clicking noise. Upon arrival customer stated the same noise as the previous repair has returned. Happens every cycle no matter the load size, every other agitation spin it will click. Activated agitation, found no noise present. Contacted service thread and followed all requested actions. Removed rotor, slider, clutch and stator and inspected all components for any wear or misalignment, found all components in perfect condition with no obvious damage to any components. Reinstalled all components and ran a load with 3 bed sheets and 5 towels, could not mimic the noise. Advised customer jf noise returns to leave the unit in its failed state and contact the office once more. At this time unit is running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to test unit for thumping sound. Upon testing heard what sounded like a broken blower wheel. Gained access to internal components and found blower wheel is not broken but the internal nut has stripped and is allowing the wheel so wobble and cause a thumping sound. Replaced blower wheel (WP697772) and motor (W11549461) and tested unit, noise has been eliminated and unit is now running as designed, job complete."

"Arrived on site to test unit for not draining. Upon arrival customer presented issue, unit is full of water. Customer stated unit stopped mid cycle and would not drain. Tipped unit back and found broken drain pump wires. Replaced lower harness (W11643701) and tested unit, unit is now draining and is running as designed, no leaks detected, job complete."

"Arrived on site to test unit for cycle not starting. Upon arrival customer stated unit locked mid cycle and would not finish the cycle. Ran a diagnostic cycle and found when agitation began, basket did not disengage. Gained access to bottom components and inspected, found splutch assembly has melted causing improper shifting. Replaced splutch assembly (W10721967) from truck stock and actuator (W11481722) as precautionary. Ran a diagnostic cycle, all components are now properly engaging and unit is running as designed. Customer is over loading the unit, 75% of the basket, advised to not surpass 40% of the basket to prevent premature failure of components. No leaks detected, job complete."

"Arrived on site for unit, making noise and not cooling. On arrival, customer had stated that unit had not been staying cool for two days. However, now unit has been working correctly and as designed. Advise customer to monitor the unit and take a video if issue happens again. No parts used job completed"

Arrived on site to repair console clips. Upon inspection found both console damaged and water valve broken on the cold water side. Ordered parts office to re schedule.; ordrng 1 W11226498 (Console) and 1 W11038689 (Water valve)

Arrived on site to test unit for some gas smell when oven is pre heating. Test unit and found bake burner burning correctly. Turned oven on to 350? and also turned the vent on and very minimal gas smell from the initial ignition. Advised customer to use the vent when using the oven job complete. No leaks present found at this time.

Arrived on site to test unit for unit not heating to temp. Test unit and found customer using oven thermometer to measure temp. Ran test on unit at 350? to measure average temp for the unit. Found unit at 343? average temp when set to 350?. Showed customer hot to calibrate the unit job complete.

Arrived on site to test unit for unit giving F2E1 error. Found shorted keypad error. Relaxed control board test unit by pre heating to 350? and unit test good job complete.

Arrived on site to test unit for oven not igniting. Test unit and found and glow igniter. Replaced glow igniter test unit by pre heating to 350? and unit test good job complete.

Arrived on site to test unit for unit tripping breaker. Test unit and turned oven on and it started to pre heat. Turned oven off and the display glitched and turn on and off. Hit cancel button again with out turning the oven on and the unit tripped the breaker. Turn breaker back on and just hit the cancel button and it tripped again. Replaced control board pre heated unit to 350? and unit pre heated correctly with no problems. Turned oven off by hitting cancel and unit did not tripped job complete.

"WTW4850HW3 Unit 1303. Arrived on site for unit making loud noise. Upon arrival, found cam teeth shaved causing gears to rub. Proceeded to replace W10721967 splutch assy and W11481722 actuator. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time."

"NTW4516FW4 Arrived on site for unit grabbing and snagging clothes. Upon arrival, customer showed clothing item got caught underneath agitator and started grabbing and snagging the item. Inspected agitator, tub hub and gearcase shaft and all components are tight and checks out good. Called techline and spoke with Brandon SR#7740556200 and stated unit is functioning as designed. No water leaks detected at this time. No parts needed."

"WTW4850HW3 Arrived on site for unit not filling. Upon arrival, ran diagnostics and passed with no issues. No error codes stored. Customer stated unit is not filling up enough when trying to wash a full size load. Advised customer to use Whites setting. Showed customer difference between Normal and Whites. Customer agreed. Unit is functioning as designed. No water leaks detected at this time. No parts needed."

"MVW5435PW0 Arrived on site for unit shaking. Upon arrival, checked errors and found no stored error codes. Suspension is good. Ran overall diagnostics and found no issues. Unit is leveled. Ran consumer cycle and passed with no issues. Advised customer to pause unit and re distribute clothes when tub goes off balance. Unit is functioning as designed. No water leaks detected at this time. No parts needed"

"Arrived on site to follow up on washer making noise when in use. I ran the unit and heard an obvious clacking coming from the bottom end in both agitation and spin. I checked the bottom end and found gearcase oil splattered on the walls and on the stator. I removed and replaced the gearcase, rotor (due to scrapes in the teeth), and the clutch for allowing the slider to tick. Tested unit and found noise gone. Once a regular cycle started, unit started leaking out the bottom above the gearcase due to tub unnoticeably cracking during the process. Ordering tub and new Gearcase to resolve. Parts used - W10754448, W10915701, W11449841. ; ordrng 1 W11449841 (Gearcase) and 1 W11219115 (Tub)"

"Arrived on site to follow up on washer that was not running / powering on. Issues appeared to be related to harnesses and DC load. I replaced the UI harness, upper Harness, door latch, pressure switch and filter. Tested with just console on, and unit powered on. Once powered on I started adding items back to the control. I confirmed all harnesses reinstalled and tested unit. Verified everything working as designed. No water leaks found. Parts used W11316771, W11316253, W11565030, W11316246, W11316252."

Arrived on site to install previously diagnosed part. Inspected unit and work area. I want to replace the first filter extension and a the first filter extension was defective. I used another one to seal off the gaps and tested the unit. I found the unit working and operating as designed and found no water leaking from the fill tube when it went to fill with water. Call complete. WPW10496649(2).

"Arrived on site for a refrigerator that is not cooling properly. Inspected unit and work area. The customer stated that they have had two instances where temperatures in the freezer section were getting into the 30?F areas and the refrigerator has climbed in temperature to. She advised that if she leaves it long enough, it will correct itself, but she has had two instances where it stopped cooling and keeping temperatures down where they should be. Upon entry, I found the refrigerator and freezer temperature is at 33?F and 0?F. I gained access to the compressor area and found the compressor was not overheating. I ran the unit through diagnostics and found all components working and operating as designed. The customer stated that she was unaware as to what was going on with the unit prior to when it was not cooling as the unit is really quiet. She didnt know if she had left the freezer door opened or not but wanted to make sure the unit was working properly. I checked the freezer evaporator and did not find any evidence of any defrost issues of any kind. I went ahead and replaced the main control and tested the unit. I found the unit working and operating as designed. Call complete. WPW10317076."

"Arrived on site to test unit for no ice production. Found all components engaging but evap not cooling. Found Evap leaking refrigerant. Recommending compressor, evap, drier, access valve and tube kit. Needing 3hrs at minimum. Office to reschedule. Needing autho. Owner not present for signature. ; ordrng 1 WPW10218037 (Evap) and 1 W11735041 (Compressor) and 1 R134a (R134a) and 1 W11506635 (Access valve) and 1 W10843121 (Non UV drier) and 1 876765 (Tube kit)"

Arrived on site with 2nd man to continue with previous issues. Dissembled unit and cannot find issue with with module. Voltage is correct. Replaced module W11333456. Test unit and is operating as designed. Job complete

"Arrived on site for a dryer that is not advancing. Inspected unit and work area. The customer stated that if they put on a timed dry cycle, they have to come in and open the door because the timer will not advance. I did confirm the customers complaint and check the voltage to the unit. Found proper voltage and polarity. I went ahead and replaced the timer due to the issue and tested the unit. I found the unit working and operating while counting down and advancing throughout the cycle. The unit is working and operating as designed. Call complete. WPW10185982."

"Arrived on site to inspect dishwasher error codes. Upon further inspection, I placed the unit in diagnostics showing error code F8E4-leak. Cleared the code and continued with testing. While testing, I gained access to the drain pan and float switch and found water in the drain pan (photos). I removed the switch from the pan and removed the pan. During test mode, the unit began to leak water on the left side (photo). I pulled the unit out and found the tub not sealed properly from the manufacturer on the left side (photos). Cleaned up the water and advised the customer of my findings and demonstrated for the customer. I am ordering the tub and element and will return with all prescreened parts. Office to schedule return service. RETURNING TECH TO REPLACE THE TUB, SUMP ASSEMBLY AND ELEMENT. Unit left unplugged and water turned off under the sink for safety. ; ordrng 1 W11409866 (Tub) and 1 W11537778 (Element)"

"Arrived on site to inspect washer leaking water. Upon further inspection, the customer advised that they have been finding small puddles of water at the bottom front just under the door. I found debris on the inner door glass and on/in the bellow that is keeping the bellow from securing when the door is closed allowing water to leak through the debris (photos). Also found the customer has a water softener system as well. I cleaned the debris from the inner glass and bellow area and I placed the unit in diagnostics showing no error codes and tested and the unit is operating as designed with no leaks. I advised the customer of my findings and made recommendations for use and care, as well as, detergent and fabric softener use. No water leaks observed during service, job completed. No parts installed."

Arrived on site to install previously diagnosed and ordered part per previous tech. I installed tub and tested the unit and checked for leaks. No leaks observed during service and unit is operating as designed. W11409866

"Arrived on site for a washing machine. That is not completing cycles. Inspected unit and work area. Customer explained that the unit will not finish cycles and its getting stuck at the spin. I ran the unit through diagnostics and found an F8 E1 (long fill) and F2 E1 (UI stuck key) error codes. After clearing the error codes, I found the unit go immediately into a drain like there was water in it. I canceled that out and ran the unit back into diagnostics. I found the unit attempt to train again indicating the control was sensing water inside of the tub. I went ahead and check the pressure hose and found the pressure hose was in good shape and properly connected on both sides. I blew through the pressure hose and did not find any debris in the house. I went ahead and replaced the control and tested the unit. I found the hot and cold water valves adequately, drying in water and the unit draining properly without creating a siphoning condition. The unit is working and operating as designed. Call complete. W11603810."

Arrived on site to install previously diagnose part. Inspected unit and work area. I spoke to RG and was advised that the only issue at this point was just with the fuse and that the Magnatron was just fine. I replaced the fuse and tested the unit multiple times. I found the unit heating and operating as designed without losing power or tripping the breaker. The unit is working and operating as designed. Call complete. W11707984.

Arrived on site for a dishwasher that is not turning on. Inspected unit and work area. The customer advise that he didnt think that any water was getting to the unit because the dishes are not coming out clean. I ran the metro diagnostics and found an F7 E1 (single speed wash motor failure) error code. I ran the unit through an auto test and found all portions of the machine working properly except the wash motor would not recirculate the water. Ordering the wash motor and rescheduled the customer to 12/19. No parts were installed. ; ordrng 1 W11416362 (Wash motor)

"Arrived on site for a refrigerator. That is not cooling. Inspected unit and work area. Upon arrival, I found the refrigerator unplugged. I plugged in the refrigerator and found the unit turn on and attempt to cool. I found that the compressor was abnormally noisy and then shut off within 15 seconds. I gained access to the compressor and when the compressor kicked back on I found it pulling 2.5 A, before shutting off. I replaced the start device and tested the unit again. I found the same issue occurred, indicating an issue with the compressor. Ordering sealed system components and the office will need to contact the customer about a return date due to limited parts availability. WPW10189190.; ordrng 1 W10233961 (Compressor) and 1 W10210787 (Suction tube) and 1 WPW10143759 (Drier) and 1 W11506635 (Access Valve)"

Arrived on site for a refrigerator that has a dented door. Inspected unit and work area. I found upon entry that the model and serial numbers for the unit dispatched was incorrect. I checked with claims and was advised that we could go ahead and update the model and serial information due to the unit still being under warranty. I did confirm that the door was dented and replaced the door and nameplate. I found the unit working and operating as designed. Call complete. LW10913407 and W11223753.

"Arrived onsite for washer banging. I found no errors stored. I checked the suspension and found it to be good. I tested multiple spin cycles Low speed, Medium Speed, and High Speed. I found the washer to be operating as designed. I found the customer to be loading their clothes almost to the top of the washer. I advised the customer on use and care and how they cannot overload the washer or a offbalance spin will be present. Unit operates as designed at time of service. No water leaks present. Call complete. No parts installed."

"Arrived on site for not operating correctly. Upon arrival ran diagnostics and there are no errors. Ran automatic test and operated correctly. Found combination of too much detergent, improper stand pipe, and load size. Explained all operation of use with customer. Unit is operating as designed. No leaks present at this time. Job complete"

On arrival verified complaint of freezer door not shutting correctly. On inspection found no damage to rails door shuts evenly. All gaskets are seal correctly. Rails are not grinding. Unable to replicate complaint job complete no parts installed.

"Arrived onsite for previously diagnosed part. When attempting to take gearcase out I found the spanner nut and components rusted and broken. A full rebuild will be required for unit to operate as designed as the nut could not be taken off. Will require authorization. Office to RS.Ordering W10324650 Basket Assmby, W10324648 Tub Outer, WPW10215093 Filter, WP8533928 Filter Screw, W10780051Suspension.; ordrng 1 W10324650 (Basket Assm) and 1 W10324648 (Tub outer) and 1 WPW10215093 (Filter) and 1 WP8533928 (Filter Screw) and 1 W10780051 (Suspension)"

"WED6620HC2 Arrived on site to replace previously ordered parts. Upon arrival, proceeded to replace 4392067 repair kit, W11215531 base, W11315726 side panel (2), W11299321 rear bulkhead and W11712678 front bulkhead. Tested unit and still having thumping noise issues. Called techline and spoke with Chris and stated the noise is coming from the weld on the drum. Recommends no other parts. Customer will be reaching out to customer care to escalate situation."

Arrived onsite for washer skipping cycles to done. Upon arrival I found the door lock to continuously click while in standby. I found the door lock to be reading open when lid is closed and opened. I replaced the door latch. The unit will now go through cycles and operate as designed. No water leaks present. Call complete. Installed W11307244 LID LOCK ASSY.

"WRX986SIHZ03 Arrived on site to replace previously ordered parts. Upon arrival, proceeded to replace W11603851 FC fan motor assembly and W10846539 ice box fan. Tested unit and now unit is functioning as designed. No water leaks detected at this time."

"KUDK03FTSS0 Arrived on site to replace pump and motor. Upon arrival, proceeded to uninstall unit and found wooden trip prevent unit to be pulled out. Customer will have dishwasher pulled out tonight to be in a serviceable position. ReScheduled call for Dec 23rd but customer request to be on cancellation list. ; schdld next appmnt for 12/23 MON !"

"Arrived on site to replace previously diagnosed parts. Upon arrival did not have the console cap, unit needs both the panel UI and console cap. Informed customer, ordering console, no parts installed, office to reschedule.; ordrng 1 W11460908 (Console cap)"

"Arrived on site to test unit for cycle not starting. Upon arrival customer stated he will hear the water enter the tub and drain but nothing else. Entered diagnostics and ran a cycle, unit filled, wash motor did not engage. Heater and drain pump work good. Unit will need a new sump assembly to fix issue. Part has not arrived, customer would like a Friday AM apt. No parts installed, rescheduled for 12/20 AM.; schdld next appmnt for 12/20 FRI AM"

"Arrived on site to test unit for buzzing noise and broken piece. Upon arrival customer stated that they unit will make a buzzing sound that gets loud on the exterior, installers broke the lower trim piece and the unit will roll forward and not allow drawers to be opened. Inspected unit, found unit is unlevel and touching the finished wood in the cavity that it is in. Repositioned and leveled unit, unit has gotten significantly quieter according to the customer and unit does not roll forward any longer. Also found lower trim piece is broken and will require a new one. Ordering part required, no parts installed, rescheduled for 12/19.; ordrng 1 WPW10713153 (Grille Grey)"

"Arrived on site to replace previously diagnosed part. Upon arrival found unit in the garage and not connected to any gas or power. Replaced control (W11620686) and attempted to test unit by connecting to power only, relays would not cycle due to no gas but contractor stated that initially when hitting the start button on any cycle the unit would trip automatically. Tested bake and broil, can hear both igniters sparking, breaker does not trip. Advised to installed unit properly on a dedicated circuit and run a bake cycle to ensure issue has been resolved. Unit is now running as designed, job complete."

"Arrived on site to test unit for gasket tearing. Upon inspection found RC gasket flap has torn and magnets have been exposed. Replaced right RC gasket (W10830055) and formed to the frame with a heat gun. Gasket is now sealing properly. Advised customer when opening the doors, open the right first and then the left, vice versa when closing. Unit is now functioning as designed, no leaks detected, job complete."

Arrived onsite for dryer noise. Upon arrival I tested the unit and unit sounded as designed. I could not get a noise out of the machine that was not normal. Unit operates and sounds as designed at time of service. Call complete. No parts installed.

Arrived onsite for dishwasher not draining. I found the unit to be draining but seemed to be short cycling the drain. Customer also stated the control lock does not function. I confirmed the control lock wouldn't work. I didn't have a ui on me. I replaced the control and the control lock now works and the unit is now draining as designed. No water leaks present. Call complete. Installed W11683481 Control.

Arrived onsite and replaced the bake burner and tested the heat. Unit heats and maintains correctly. All checks good. Broil burner is on back order and is still needed the broil ignition does not close the circuit and validate the flame so it ignites and then cancels. Broil burner and ignitor will be needed. W11643161; ordrng 1 W11661180 (Broil burner)

"Arrived on site for water dispenser and ice maker not operating. Upon arrival, test unit and both ice solenoid and water do energize and operate. Found just not getting water from supply. Found kink in water line. Routed waterline correctly. Test unit and is now operating as designed. Job complete no parts used"

Arrived onsite and found unit operating with failed center burner electrode. Disassembled and determined unit harness shorted. Repaired short with buttsplice and electrical wrap. Unit is now operating as designed. No parts.

Arrived onsite for leaking most cycles and determined unit was leaking from sump and motor diverter component. Replaced sump and motor. All checks good. Unit is now operating as designed. No leaks following repair. W11665769

Arrived onsite for unit that does not start a cycle no timer operation tumble or heat. Found door switch has correct continuity and thermal fuse is good and found unit operating with failed motor preventing operation. Unit has proper voltage. Found mushy timer actuation and replaced timer during diagnostics. Motor and blower will be needed to repair. Returning with other parts JIC. WPW10185992; ordrng 1 279827 (Motor) and 1 WP694089 (Blower)

"On arrival, verified complaint of unit continuously draining inspection found the pressure hose is not full of debris or clogged. Plugged unit in and the unit continuously drained. Replaced main control and unit is now functioning correctly and to confirm. Job complete installed w11603811"

On arrival verified complaint of not making ice. On visual inspection found icemaker is not functioning. LED lights in the unit are dim on the refrigerator ceiling and the freezer section. Ran icemaker diagnostic and found icemaker is functioning but unit is not filling icemaker with water.Replaced ice maker water valve and verified icemaker is now filling with water icemaker should make ice in 24-48 hours unit will need LED modules W11683243 and LED board W10830288. Ordering and office to reschedule for part availability. Installed wpw10341329 ; ordrng 1 W10830288 (LED board) and 1 W11683243 (LED modules)

On arrival verified complaint of not draining. On inspection found broken wires to drain pump. Repaired harness and secured to tub. Ran diag and verified unit is now fully functional. Job complete no parts installed no leaks detected during service.

On arrival verified complaint of unit not heating. Verified voltage and polarity. Ran cycle and verified heater is not functioning. Checked heater and found open. Replaced heater and re ran cycle unit now heats correctly. Job complete installed wp3387747

"On arrival verified complaint of noise during function. Visual inspection shows a little bit of wear and tear on the belt and splutch. Grande cycle all components activate correctly, but belt squeals. Replaced splutch and belt. Re ran diag and all components function and no noise. Ran cycle and un8 runs normally. Job complete installed w11239857, and w10721967"

"Arrived on site to test unit for loud buzzing noise, tested unit found condenser vibrating against frame causing the noise, added sound pad and zip tied wires that could cause potential noise, unit is now running as designed, no leaks detected job complete no parts installed"

"Arrived on site to replace previously diagnosed console, inspected console and found it damaged in the box, ordering a replacement, parts department to inspect part before sending out, office to reschedule ; ordrng 1 W10913685 (Panel control)"

"Arrived on site to replace previously diagnosed parts. Replaced both RC gaskets (W10443320) and formed to the frame with a heat gun. Also thawed out a big ice ball and drain tube port, confirmed drain tube had a restriction that did not allow water through. Replaced drain tube (W10619951) and verified proper drainage, unit is now draining properly. All other components are engaging and unit is now running as designed, no leaks detected, job complete."

On arrival verified complaint of unit not spraying water. Customer had unit already uninstalled see quick pics. Verified voltage in polarity. Ran test and found sump motor is not activating. Verified pump is getting voltage. Replaced sump motor. Re-ran Diag and verified unit is now functioning job complete installed. W11613479 customer to reinstall unit.

Arrived on site for initial not powering on. Disassembled unit found inner cabinet saturated with condensation. Condensation is building on console. Replaced console unit is now working as designed. Notified customer not to use unit until external ventilation is cleaned. Notify customer ventilation is not clean next wont be covered under warranty. Job completed

Arrived on site to test unit for not heating. Found unit not receiving proper voltage. Attempted to reset breaker multiple times and was finally able to get one leg to turn on a voltage was restored. Heated unit and showed customer unit working as designed. Advised customer to have contractor replace faulty breaker. No parts replaced at this time. Job complete.

Arrived on site to test unit for no power. Found power supply wire(l1) in door harness plastic hinge encasing was sticking out and cut. Corrected wiring with butt connection and secured in plastic hinge encasing with zip ties. Unit is now working as designed. No leaks detected. No parts replaced at this time. Job complete.

Arrived on site to test unit for starting on its own and not starting when pushing start. Found button on control is faulty. Replaced control(W11683481) and unit is now working as designed. No leaks detected. Job complete. SR#7740503167

"Arrived on site to test unit for unit not running properly and error, tested unit found inverter board error popping up after 30 seconds, found failed inverter board, to part that was provided was not correct, on next visit will need to replace inverter and magnetron, ordering correct parts, rescheduled for 12/23 but customer wants it done asap; ordrng 1 W11325604 (Inverter board) and 1 W11346197 (Magnetron)"

Arrived on site to test unit for doors not closing properly. Found square hinge mechanism is stretched causing hinge to hit door stops prematurely preventing doors from closing. Recommend hinge parts rebuild. No parts replaced at this time. Office to reschedule. ; ordrng 1 WPW10121046 (LH cam assembly) and 1 WP2307857 (RH cam assembly) and 2 W11673500 (Top door hinge assembly)s and 2 W11403572 (Door stop)s and 4 W11354227 (Door stop screw)s

"Arrived on site to test unit for no ice production. Found all components engaging but evap not cooling. Found Evap leaking refrigerant. Recommending compressor, evap, drier, access valve and tube kit. Needing 3hrs at minimum. Office to reschedule. Needing autho. Owner not present for signature. ; ordrng 1 WPW10218037 (Evap) and 1 W11735041 (Compressor) and 1 R134a (R134a) and 1 W11506635 (Access valve) and 1 W10843121 (Non UV drier) and 1 876765 (Tube kit)"

"Arrived on site for no ice, replaced emitter and receiver. Verified operation. Cleared frozen fill tube, verified operation. Call complete"

Arrived on site to replace handle and trims left and right. Replaced all 3 parts test unit and unit test good job complete. no one here to sign.

Arrived on site its a commercial microwave. Spoke with Melissa and she advised we wont work on commercial units.

"Arrived on site to test unit for F3E0 error, tested unit found sensor shorted, replaced sensor but still the error code is popping up, replaced control and tested, unit is now running as designed, no leaks detected job complete installed W10833885, W11620570"

"Arrived on site to test unit for not drying clothes, customer stated that it take 2-3 cycles to dry a load of clothes, tested unit found vent completely restricted with air blowing out from lint trap, explained to customer that vent needs to be clean by a professional, at this time job complete, no parts installed"

Arrived on site to replace broken wire harness. Replaced wire harness and tested unit. Washing machine is operating properly and as designed. No leaks present at this time job completed.

"Arrived onsite for unit not cooling properly. Found inefficient compressor, impartial frost pattern. Pierced unit and found fully charged. Replaced compressor, access valve and drier. Pulled vacuum and held. Charged per spec and tested. Unit is now functioning properly. Advised customer to give minimum 48 hrs for temp to stabilize . Job complete"

Arrived on site to diagnose refrigerator not making ice. Examined icemaker and found a cube stuck between the bail arm and the icemaker body. I removed the cube and tried to cycle the unit. Unit would not cycle / move even with all cubes cleared and power to unit. Ordering new ice maker assembly to resolve. Office to schedule SOP part. ; ordrng 1 W11692161 (Icemaker)

Unit 202. Arrived onsite as helper to JZ

Unit 302. Arrived onsite as helper for JZ

"Arrived on site to inspect refrigerator ice maker not making ice. Upon further inspection, I found ice in the bin, but it was small in size as if the unit is not getting enough water. Customer advised that they have never replaced the water filter and the water filter indicator was lit up on the UI. I tested the ice maker and found it harvesting as designed then it filled as designed. I recommended the customer replace the water filter every six months. The unit is operating as designed. No repairs needed at this time. No water leaks observed during service, job completed. No parts replaced."

Arrived on site for continued issues with error codes. Need to order harness for water level sensor. Ordering harnesses and water level sensor. Office to reschedule ; ordrng 1 W11526972 (Harness) and 1 W11519730 (Harness) and 1 W11164669 (Water sensor)

"Arrived onsite and found unit operating with failed hub nut and gearcase. Major oil leak from the bottom and continued use had ruined the belt and cam. Replaced hub and gearcase and belt and cam. Unit is now operating as designed. All checks good. W11239857, W11454372, W10528947, W10721967"

"Arrived on site to test unit for not spinning heavier loads out, tested unit found failed gear case, oil covering the belt causing it to slip, recommend replacing gear case, belt, cam, shift actuator, shield and wash plate if needed, ordered parts, rescheduled for 12/23 ; ordrng 1 WPW10427633 (Shield) and 1 WPW10006384 (Belt) and 1 W11454734 (Gear case) and 1 W10752283 (Wash plate)"

Arrived onsite for not running after releasing the pts switch. Only will run when switch is held down and found unit operating with failed pts. Visible burn from short. Replaced pts switch. Unit is now operating as designed.