Near Austin, TX 78753
Joseph C.
Job Details: 09/12/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for “left pantry door is not working” complaint. Inspected unit and found left pantry door full of water, letting wires corrode and panel not working. Removed and replaced shipped door and blew out door ui. Reinstalled. Unit is performing as designed. No leaks detected, at time of service."
Near Austin, TX 78746
Tyler B.
Job Details: 09/12/2019
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Arrived on site for unit not cleaning dishes, tested unit and found not pumping, gained access to bottom of unit, found plug for pump must have not been secured because it was laying on ground, re connected plug to pump and tested good. No leaks on site"
Near Cedar Park, TX 78613
Lou
Job Details: 09/12/2019
OVEN JENN-AIR JJW3830DS03 "arrived on site to inspect wall oven lights. Upon further inspection, the customer advised that the unit is a replacement for the previous unit due to the same issue of having a “ghost light” coming on in the middle of the night. I contacted Techline and spoke to TJ and advised him of my findings and also that the UI console is a 13.00.00 version when it should be at least 14.00.00 per the last unit issues. TJ advised to install the new console and it if’s not the 14.00.00 version to contact Techline so that they can do a product documentation. I removed and replaced the UI console and checked the version and it is a 16.00.00 version. I contacted Techline and spoke to JK and he advised that version 16 is good. File #7725844171. I advised the customer that the new UI is good. Job completed."
Near Austin, TX 78734
Andy
Job Details: 09/12/2019
OVEN KITCHENAID KOSE500ESS04 Arrived on site for oven with loose seal. Tested and inspected unit and found seal coming off. Applied high heat glue and reseated seal. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Johnson City, TX 78636
Brandon
Job Details: 09/12/2019
REFRIGERATOR MAYTAG MFI2570FEZ07 "Arrived on site for customer complaint of intermittent ice dispenser not working, I replaced ice bin, unit tested good."
Near Austin, TX 78703
Wesley
Job Details: 09/12/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site and installed previously diagnosed parts. All checks good. Unit is now operating as designed.
Near Round Rock, TX 78664
Paul
Job Details: 09/12/2019
RANGE WHIRLPOOL RF264LXSB0 Arrived onsite for the range to replace the previous diagnosed parts. I replaced both left side infinite switches. I tested both left elements and they are working as designed. Call complete.
Near Temple, TX 76501
Al
Job Details: 09/11/2019
REFRIGERATOR KITCHENAID KRFC704FBS02 Arrived to inspect no cooling issues.Confirmed the complaint and removed and replaced the main control.Reassembled the unit and unit began to cool.Customer told to wait 24 hours before adding any food or beverages.All water lines were dry at the time of service.Job complete
Near Bastrop, TX 78602
Cliff
Job Details: 09/11/2019
OVEN IKEA IBS350PXS00 Arrived on site to diagnose an oven with a broken knob. Found control board shaft broken. Replaced control board and tested unit. Found all is functioning properly at this time.
Near Pflugerville, TX 78660
Paul
Job Details: 09/11/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived onsite for the refrigerator that is still leaking water out of the ice dispenser door and is freezing some product on the upper shelf of the RC. I replaced the ice door due to warm air leaks. I checked the ice chute gasket and found it good. I went over dumping the ice from the ice bucket if it’s not all used within two weeks, I went over crushed ice use, and I went over loading product in the RC to prevent freezing. The unit is working as designed. Call complete."
Near Salado, TX 76571
Arthur B.
Job Details: 09/11/2019
ICE MACHINE WHIRLPOOL GI15NDXZS0 "Arrived onsite for customer complaint of ice machine not producing ice. Tested unit and found pinhole leak on evaporator line. Advised customer will need new sealed system performed which consists of compressor, evaporator.
Near Kyle, TX 78640
Kevin
Job Details: 09/11/2019
DISHWASHER AMANA ADB1400AGB1 "Arrived on site and found dishwasher is not draining, found check valve is stuck closed and after resetting it will now operate properly. Also added a high drain loop to the drain hose to prevent siphoning back into the dishwasher from the garbage disposal. No water leaks from connections at time of service, job complete"
Near Austin, TX 78754
Joseph C.
Job Details: 09/11/2019
MICROWAVE WHIRLPOOL WMH32519CB1 "Arrived on site for “noisy operation and no heat” complaint. Per my previous diagnosis, removed and replaced transformer, magnetron, capacitor, diode and fuse. Tested unit. Unit is performing as designed."
Near Liberty Hill, TX 78642
Jonathan
Job Details: 09/11/2019
WASHER WHIRLPOOL WFW8540FW1 "Arrived on site for washer not draining and having error code F9-E1. Inspected unit and work area. Found water remaining in unit. Tested drain pump operation and found not activating. Removed water with shop vac and checked drain pump filter. Tested voltage to drain pump and found none. Tested voltage out of control and found 120 volts. Found issue in wire harness. Traced wire Harland found broken wire to pump. Repaired wire and performed diagnostics mode. Ran automatic test cycle and monitored. All tested good, no water leaks present."
Near Jonestown, TX 78645
James
Job Details: 09/11/2019
WASHER GE GFW450SPM1DG Arrived on site and tested operation. I found e39 fault. Tested dispenser motor and found motor is not functioning. Found proper voltage to motor. Installed new assembly and tested operation. Unit tests good. Job complete
Near Leander, TX 78641
Lou
Job Details: 09/11/2019
WASHER MAYTAG MVWB835DW3 "arrived on site to inspect washer noises. Upon further inspection, I placed the unit in diagnostics showing no error codes. Unit operated as designed until it got to spin and it began to make a loud grinding noise. I advised the customer that the unit will need a gearcase and clutch due to the gearcase leaking oil. I removed and replaced the gearcase/clutch and calibrated. Tested in diagnostics and it operated as designed. Manually tested the spin mode and it operate as designed. No water leaks observed during service, job completed."
Near Leander, TX 78641
Lou
Job Details: 09/11/2019
WASHER WHIRLPOOL WFW6620HW0 "arrived on site to install previously diagnosed and ordered parts. I removed and replaced the ACU and console UI and tested. Unit operated as designed. No water leaks observed during service, job completed."
Near Hutto, TX 78634
Dona
Job Details: 09/11/2019
DRYER AMANA NED4655EW1 "Arrived on site for dryer taking long times to dry, found no air flow with ducting on. Removed ducting and found good airflow and solid temperatures. Showed customer differences in airflow with duct and without. Customer is contacting builder to see what is causing blockage In ductwork. All operations check good."
Near Hutto, TX 78634
Dona
Job Details: 09/11/2019
WASHER MAYTAG MVWC565FW1 "Arrived on site for noises during wash cycle, ran calibration and ran wash cycle. Verified all sounds are normal from when splutch assy is moving from wash to rinse and rinse to spin. Made sure components were tight below. All operations check good. All water connections dry."
Near Austin, TX 78725
Leonardo
Job Details: 09/11/2019
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived on site to test unit for unit no heating. Test unit and found bad high voltage. Will need new diode cap and magnetron. Received broken capacitor will order new capacitor w10850446 ; ordrng 1 w10850446 (CAPACITOR )
Near Harker Heights, TX 76548
Arthur B.
Job Details: 09/11/2019
MICROWAVE WHIRLPOOL WMH75021HZ1 Arrived onsite for customer complaint of OTR microwave burnt light socket. Confirmed issues. Removed and replaced housing. Tested with customer provided bulb. Bulb works as designed. No other issues found.
Near Austin, TX 78729
Andy
Job Details: 09/11/2019
RANGE WHIRLPOOL WFE510S0HS1
Near Pflugerville, TX 78660
Wesley
Job Details: 09/11/2019
M/W OTR WHIRLPOOL WMH32519HB2 Arrived on site and installed new control tomrepair lighting issue. All checks good. Unit is now operating as designed.
Near Dripping Springs, TX 78620
Brandon
Job Details: 09/11/2019
DISHWASHER KITCHENAID KDTE334GPS0 "Arrived on site for customer complaint of unit door not closing. Found door sagging past 90 degrees, ordering hinges. ; ordrng 1 WP8534853 (door hinge) and 1 WP8534854 (door hinge)"
Near New Braunfels, TX 78132
Kevin
Job Details: 09/11/2019
WASHER MAYTAG MHW7100DW0 "Arrived on site and found error codes F9E1, F8E1, F3E1. Codes all correspond with service pointer W10803528 for Air trap. Removed center of air trap and it will now complete a diagnostic cycle if issue continues will need to bring back control board, pressure switch, pressure hose, and air trap assembly W10626116 to ensure repair on the next visit. No water leaks from connections at time of service, job complete"
Near Austin, TX 78727
Tyler B.
Job Details: 09/11/2019
REFRIGERATOR GE GIE18GSHMRSS
Near Jonestown, TX 78645
James
Job Details: 09/11/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site and tested operation. I found that start device would only run compressor for about 5 seconds then the overload would trip and shut the compressor off. I found the start device bad and installed new. Tested operation and found unit working properly. Instructed customer that the unit will take 24 hours to reach proper temps and 48 hours for ice production. Job complete
Near Pflugerville, TX 78660
Dona
Job Details: 09/11/2019
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site for upper oven not working correctly, customer stated that they have had an error flash on preheat f8 e1 but unit would still preheat and run error did not stay on. Preheated both units numerous times with no failure, verified temps were correct in upper and lower. Checked diagnostics and did not find any error codes saved. All operations check correct at this time. Customer to monitor functions."
Near Austin, TX 78733
Tyler B.
Job Details: 09/11/2019
WASHER LG WM1355HW
Near Austin, TX 78741
Leonardo
Job Details: 09/11/2019
DISHWASHER MAYTAG MDB8969SDM3 Arrived on site to test unit for start button not working. Test unit and found bad console. Test unit after replacing console and unit test good job complete.
Near Pflugerville, TX 78660
Paul
Job Details: 09/11/2019
REFRIGERATOR WHIRLPOOL WRS335SDHM00 Arrived onsite for the refrigerator to replace the previous diagnosed parts. I found the harness disconnected from the icemaker. I connected the harness and the icemaker immediately went into a harvest and filled with water. Call complete.
Near Austin, TX 78741
Luis
Job Details: 09/11/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Arrived on site for freezing in fresh food. At time of visit checked water temp found temp reading 38° power cycled unit no odd noise. Called tech support per tech support increased freezer temp 2°.
Near Harker Heights, TX 76548
Al
Job Details: 09/11/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM00 Arrived back to the residence to reposition the fill tube in the freezer ice maker.Reassembled the unit and the unit began operating as designed Job complete
Near Austin, TX 78732
Andy
Job Details: 09/11/2019
COOKTOP JENN-AIR JGCP648ADP Arrived on site to install previously diagnosed part. Removed failed part and replaced with new. Tested unit and all operations are normal. No gas leaks present at time of service.
Near Lakeway, TX 78734
Andy
Job Details: 09/11/2019
REFRIGERATOR WHIRLPOOL WRS571CIDM01 "Arrived on site for refrigerator ice maker not working. Tested and inspected unit and found broken wire harness at door. Door will need to be replaced. Door is super sized shipping, authorization is needed. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 LW10651576 (FREEZER DOOR ) and 1 SEENOTE (SUPER SIZE SHIPPING ) and 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 SEENOTE (OFFICE TO SCHEDULE )"
Near Belton, TX 76513
Al
Job Details: 09/11/2019
RANGE WHIRLPOOL WEE750H0HV1 Arrived to install previously ordered part.Removed and replaced the UI.Tested unit and unit tested as designed.Job complete
Near Austin, TX 78749
Leonardo
Job Details: 09/11/2019
MICROWAVE WHIRLPOOL WMH53521HZ0 Arrived on site to test unit for light not turning off. Test unit and found bad board. Replaced control board test unit and unit test good light turning on and off
Near Dripping Springs, TX 78620
Leonardo
Job Details: 09/11/2019
VENTHOOD WHIRLPOOL KXU8036YSS1 Arrived on site to test unit for fan not working. Test unit and found bad blower. Replaced blower fan test unit and unit test good job complete.
Near Austin, TX 78702
Leonardo
Job Details: 09/11/2019
RANGE WHIRLPOOL WEG515S0FS2 Arrived on site to replaced cord. Replaced cord test unit and unit test good job complete. All burners working and oven igniting.
Near Dripping Springs, TX 78620
Brandon
Job Details: 09/11/2019
WASHER MAYTAG MVWB765FC3 "Arrived on site for customer complaint of noise issue, found F7e9 error code in diagnostic mode, called techline, they want us to replace clutch, and gearcase. Ordering parts. ; ordrng 1 W10817398 (clutch)"
Near Salado, TX 76571
Arthur B.
Job Details: 09/11/2019
COOKTOP KITCHENAID KCES956HBL00 Arrived onsite for customer complaint of cooktop DOA after power outage. Called WPL Techline Sterling SR#7725832447
Near Bastrop, TX 78602
Cliff
Job Details: 09/11/2019
WASHER MAYTAG MVWX655DW1 Arrived on site to diagnose a washing machine that is not starting. Tested unit and found failed lid lock assembly. Replaced lid lock assembly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78701
Wesley
Job Details: 09/11/2019
DRYER WHIRLPOOL WED97HEXW0 Arrived on site and found unit operating with wheel squeal. Unit is now operating as designed.
Near Austin, TX 78738
Brandon
Job Details: 09/11/2019
WASHER MAYTAG MVWB865GC0 "Arrived on site for customer complaint of water dripping into tub when not in use, found faulty water valve/housing. I replaced housing, unit tested good."
Near Austin, TX 78701
Wesley
Job Details: 09/11/2019
DRYER WHIRLPOOL WED97HEXW0 Arrived on site and found unit operating with wheel squeal.Unit is now operating as designed.
Near Georgetown, TX 78628
Thomas L.
Job Details: 09/11/2019
DRYER WHIRLPOOL WED9200SQ0 Arrived on site to hook up vent for customer. Move dryer forward and resecure vent hose to dryer. Clean inside dryer for customer. Venting and dryer are both clean.
Near Driftwood, TX 78619
Brandon
Job Details: 09/11/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 "Arrived on site for customer complaint of unit not dispensing ice, found ice bin needs replacing, ordering ice bin to ship to customer. ; ordrng 1 CNOTE (SHIP TO CUSTOMER ) and 1 STCW11097357"
Near Leander, TX 78641
Lou
Job Details: 09/11/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "arrived on site to inspect refrigerator valve. Upon further inspection, the customer advised that the unit ice maker had a sheet of ice under it after the builder installed the unit. I tested temps in the FC=10 degrees and the RC=35 degrees on a setting of 33. I advised the customer that 33 degrees is too low and items will start freezing in the fresh foods section. I set the temps back to factory settings 0/38. I removed the ice bin and find a sheet of ice at the ack of the ice maker housing. Also found a block of ice in the fill tube chute. Removed all ice and installed the ice maker back into the housing and tested. The ice maker operated as designed with no leaks. I advised the customer of my findings. No water leaks observed during service, job completed."
Near Austin, TX 78757
Luis
Job Details: 09/11/2019
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site for no cool. Removed compressor cover found dye leaking from discharge tube weld joint entering compressor. Repaired weld joint,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good no traces in evaporator compartment unit cooling down correctly"
Near Driftwood, TX 78619
Brandon
Job Details: 09/11/2019
REFRIGERATOR LG LFX25976ST "Arrived on site for customer complaint of erif code and unit making noise and not making ice, found ice fan motor failed and defrost sensor needed. Need to do some parts research for ice fan motor. ; ordrng 1 6615JB2005N (DEFROST SENSOR) and 1 CNOTE (PART RESEARCH ICE FAN MOTOR)"
Near Manor, TX 78653
Joseph C.
Job Details: 09/11/2019
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for “door won’t stay where you open it” complaint. Per my previous diagnosis, removed and replaced friction pads. Unit checks good. No leaks detected, at time of service."
Near Manor, TX 78653
Joseph C.
Job Details: 09/11/2019
DRYER WHIRLPOOL WED5000DW2 Arrived on site for “no power” complaint. Inspected unit and found door switch broken. Removed and replaced door switch. Tested unit. Unit is performing as designed. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy.
Near Austin, TX 78702
Leonardo
Job Details: 09/11/2019
MICROWAVE WHIRLPOOL WOC97EC0HZ01 Arrived on site to test unit for blank display. Reset unit test unit and unit test good unit working as designed after reset. Job complete.
Near Copperas Cove, TX 76522
Arthur B.
Job Details: 09/11/2019
WASHER MAYTAG MVWX655DW1 "Arrived onsite to install new control and drain pump to top load washer from my prior visit’s diagnosis. Removed and replaced both parts,reassembled and calibrated unit. Unit completed successfully. No other issues found. All water connections were dry at time of service."
Near Pflugerville, TX 78660
Wesley
Job Details: 09/11/2019
REFRIGERATOR WHIRLPOOL WRS325SDHB01 Ordering control and panel per failure to replace. On previous visits. Unit unplugged. ; ordrng 1 W11174836 (CONTROL) and 1 W11214887 (CONTROL)
Near Pflugerville, TX 78660
Wesley
Job Details: 09/11/2019
REFRIGERATOR WHIRLPOOL WRF736SDAM12 Arrived on site and found fill spout frozen for icemaker preventing production. Thawed. Unit is now operating as designed.
Near Georgetown, TX 78626
Thomas L.
Job Details: 09/11/2019
REFRIGERATOR LG LFXS30726S/02 Arrived on site for A no cool condition. Unit was unplugged when we arrived. Plug unit in and unit started up. However the compressor was only pulling 4/10 of an amp and it should’ve been twice that. Customer will let unit run and I will call her back this evening. No water is hooked up to this unit.
Near Austin, TX 78702
Leonardo
Job Details: 09/11/2019
RANGE WHIRLPOOL WEG515S0FS2 Arrived on site to install screws. Installed all screws test unit and unit test good job complete.
Near Meadowlakes, TX 78654
Jonathan
Job Details: 09/11/2019
REFRIGERATOR GE GYE22HSKHSS Arrived on site for refrigerator evaporator fan making intermittently noises. Customer stated that when failure occurs the noise will only last 30 seconds or so and does not reoccur often. Inspected unit and door seal. Found minor frost buildup in FC and FC door sealing at time of service. Checked services bulletins for that model that would create failure. Performed diagnostics mode and checked fault history and found none. Spoke with customer on humidity and possible causing to frost up on fan. Shown customer what to check if noise does occur. All tested good at time of service. No water leaks present.
Near Lakeway, TX 78734
Andy
Job Details: 09/11/2019
RANGE KITCHENAID KSIB900ESS2 "Arrived on site new range not working properly/Same issue as previously unit. Tested voltage at outlet and found 247 volts between L1 and L2, found 221 volts at L1 to ground and 22 volts from L2 to ground. Called tech line and spoke with Rick (SR# 7725833751) Made aware of issue and what was found. Was instructed that it is a voltage issue and to have customer have electrician come out and fix voltage at house. Did as instructed. No repairs are to be done at this time."
Near Kyle, TX 78640
Kevin
Job Details: 09/11/2019
RANGE AMANA ACR4303MFB3 "Arrived on site and inspected range and found drawer slide rail is off on the right hand side and causing door to droop, Reattached slide rail and Drawer will now operate normally. Job complete"
Near Round Rock, TX 78665
Paul
Job Details: 09/11/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite for the refrigerator with the right button not responding and not able to reset the water filter status. I found the right button on the UI non-responsive. I replaced the UI and tested the unit. The unit is working as designed. Call complete.
Near Georgetown, TX 78633
Thomas L.
Job Details: 09/11/2019
REFRIGERATOR WHIRLPOOL WRF736SDAM14 Arrived on site no cool condition and Noisey operations. Found the noise was due to ice build up on the evaporator as the defrost cycle was not working. No cool condition was because it could not circulate air due to the excessive ice build up. Removed fan assembly and defrosted evaporator. Water connections are dry.
Near Georgetown, TX 78633
Thomas L.
Job Details: 09/11/2019
WASHER WHIRLPOOL MVWB850WR0 Arrived on site for unit that will not drain. Found that the drain pump impeller would turn but not push water. Also the pressure switch in the control board is not recognizing the tub water level is low enough to turn the pump off. The unit will need both a control board and a drain pump
Near Austin, TX 78729
Tyler B.
Job Details: 09/11/2019
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site for unit not washing. Found pump not pumping. Replaced pump and motor and tested good. No leaks on site
Near Jonestown, TX 78645
James
Job Details: 09/11/2019
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived on site and installed new deli drawer and control. Tested operation and found unit working properly. Job complete
Near Round Rock, TX 78681
Andy
Job Details: 09/11/2019
WASHER WHIRLPOOL WTW5000DW2 Arrived on site to install previously diagnosed part. Removed failed part and replaced with new. Tested unit and found unit is still not operating properly. Unit has failed control as will as still making noise. Ordering parts no water leaks present at time of service.; ordrng 1 W10528947 (HUB) and 1 W10721967 (CAM) and 1 W11116590 (CONTROL ) and 1 W11239857 (BELT)
Near Elgin, TX 78621
Cliff
Job Details: 09/11/2019
WASHER WHIRLPOOL WTW4816FW2 Arrived on site to diagnose a washing machine that is not filling properly. Tested unit and found pressure tube clogged. Cleared pressure tube and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78728
Paul
Job Details: 09/11/2019
REFRIGERATOR WHIRLPOOL WRT348FMES00 Arrived onsite for the refrigerator leaking water out of the icemaker when it’s filling. The customer had the icemaker turned off when I arrived. I could see signs where the unit had leaked at the rear of the icemaker. I removed the icemaker and checked the fill tube and funnel. Both were in good shape and there was no ice. I ran the icemaker thru a harvest and found no water leaks. I suspect the funnel had ice in it and it finally evaporated because the frozen water trail looked like it was coming from the rear of the funnel and had been running down the rear wall. The unit is working as designed. Call complete.
Near Austin, TX 78754
Joseph C.
Job Details: 09/11/2019
WASHER WHIRLPOOL MVWB835DW3 "Arrived on site for “not completing was” complaint. Inspected unit and found cold water valve to be faulty. Removed and replaced valve assembly. Calibrated and tested unit. Unit is performing as designed. No leaks detected, at time of service.
Near Austin, TX 78746
Tyler B.
Job Details: 09/11/2019
REFRIGERATOR KITCHENAID KRFF507ESS01 "arrived on site for unit not cooling. Found evap built up over 7” unit will need 2 day defrost with towels, please place on cancel list ; ordrng 1 CNOTE (CANCEL LIST ) and 1 CNOTE (OFFICE COLLECT ) and 1 WPW10485096 (stop-pan)"
Near Austin, TX 78731
Andy
Job Details: 09/11/2019
REFRIGERATOR KITCHENAID KFCS22EVMS7 "Arrived on site for refrigerator not making ice and water filter needs to be changed. Customer stated they have already changed filter and ice maker is still not working. Tested and inspected unit and found ice maker is cycling but not calling for water.Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78744
Robert
Job Details: 09/11/2019
DRYER WHIRLPOOL MGDC215EW2 Arrived on job for complaints of dryer not drying. Ran diagnostics everything tested good. Found no issues at this time.
Near Leander, TX 78645
James
Job Details: 09/11/2019
MICROWAVE WHIRLPOOL WMH31017AS5 "Arrived on site and inspected unit for shorts. I found power cord ran into ducting due to the outlet being inside the ducting. Unplugged unit and inspected components. I found every component inside the high voltage compartment coated in grease indicating improper venting. Unit will need new mag, capacitor, diode, transformer, line filter and blower capacitor to repair. Instructed customer that the vent would need to be routed away from electrical outlet or the outlet moved. Job complete"
Near Hutto, TX 78634
Cliff
Job Details: 09/11/2019
REFRIGERATOR WHIRLPOOL WRF757SDHV00 Arrived on site to diagnose a refrigerator that’s making unusual noise. Found no mechanical failures at this time but advised homeowner on operating noises due to energy efficient designs. No further repairs are needed and no leaks were found at time of service.
Near Woodway, TX 76712
Al
Job Details: 09/11/2019
DISHWASHER KITCHENAID KDTE334GPS0 "Arrived to inspect dishwasher with no power.Place the unit in diagnostic test mode and unit tested as designed.Customer arrived and I ran diagnostics again and unit still tested as designed.Customer advised the unit is linked to a GFCI outlet located nearby.He will find another plug that is non GFCI to see if the problem continues and seek an electrician to change the power source out.Unit responded to all commands on this date.Problem is electrical, not mechanical.All water lines were dry at the end of service.Job complete"
Near Georgetown, TX 78626
Thomas L.
Job Details: 09/11/2019
DISHWASHER WHIRLPOOL WDF130PAHB0 Arrived on site to repair unit for door that won’t stay shut. The actual complaint is the door won’t stay in a fixed open position. Found that the left door friction sleeve had fallen off the hinge. Reinstalled and tested. All water connections are dry.
Near Austin, TX 78723
Leonardo
Job Details: 09/11/2019
OVEN HOTPOINT RGB524PV4AD Arrived on site to test unit for pilot not working. Found bad pilot and bad oven thermostat valve. Will need to order new valve; ordrng 1 WB20K0002 (THERMOSTAT VALVE )
Near Kyle, TX 78640
Robert
Job Details: 09/11/2019
REFRIGERATOR WHIRLPOOL WRT311FZDT00 Arrived on job for complaints of not cooling. During testing found that the the bi metal was cycling the defrost heater off too soon causing the ice build up. Replaced bi metal and tested good. Frost pattern looked fine as well. Complete.
Near Elgin, TX 78621
Cliff
Job Details: 09/11/2019
REFRIGERATOR KITCHENAID KRFC604FSS00 "Arrived on site to diagnose a refrigerator that is not cooling properly. Tested unit and found defrost failure in RC due to miscommunication between controls and sensors. Main control, Orion control, and RC evaporator cover will need to be replaced to complete repairs.
Near Leander, TX 78645
James
Job Details: 09/11/2019
WASHER MAYTAG MHW5500FW1 Arrived on site and installed new rotor and stator. Leveled unit and ran diagnostics. Unit tests good. Job complete
Near Buda, TX 78610
Robert
Job Details: 09/11/2019
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived on job for complaints of icemaker not working. Found that the ice tray was compromised inspected water inlet and tube and found no issues. Replaced ice tray and tested good no leaks detected. If problem continues recommend replacement of intolerance valve and fill tube. Complete.
Near Leander, TX 78641
Lou
Job Details: 09/11/2019
OVEN WHIRLPOOL WOS51EC0AS02 "arrived on site to inspect oven no operation. Upon further inspection, the customer advised that they used the self clean mode and at the end of the cycle, they opened the door to allow the unit to cool off faster and the display went blank. I pulled the unit from the wall and tested the fuse and found it open. I removed and replaced the fuse and tested the unit. It operated as designed. I recommended that the customer not open the door to allow it to cool faster due to the heat rising to the control and fuse area and causing the fuse to go bad. Job completed."
Near Troy, TX 76579
Al
Job Details: 09/11/2019
RANGE KITCHENAID KFGD500ESS04 Arrived to inspect front left burner not lighting.Confirmed the complaint and repositioned the burned and unit began operating properly.Job complete
Near Canyon Lake, TX 78132
Kevin
Job Details: 09/11/2019
MICROWAVE WHIRLPOOL WMH32519HZ3 "Arrived on site and found microwave control panel is not operating intermittently, replaced control panel, control board, and display board. Also found outlet is loose in the wall and recommended that builder inspect it. No further repair is required at this time, job complete"
Near Marion, TX 78124
Kevin
Job Details: 09/11/2019
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site and found error code 7 –1, Control has Disconnected power to heating element. Ran a diagnostic cycle resetting control and heating element is now operating properly. Recommended to customer that hot water be ran at the kitchen sink until it reaches temperature before starting the cycle. No water leaks from connections at time of service, job complete."
Near Austin, TX 78759
Luis
Job Details: 09/11/2019
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived on site to install parts prev tech ordered. Installed new power supply,ui control,deli control and left side switch for deli drawer. Powered unit on ran diagnostics all test passed"
Near Cedar Park, TX 78613
Lou
Job Details: 09/11/2019
DISHWASHER KITCHENAID KDTM354DSS1 "arrived on site to inspect dishwasher molding. Upon further inspection, i found a rusty colored sludge at the bottom of the door under the seal, on both tracks, both racks, under the manifold at the back of the tub on the back panel, on the dispenser, pretty much all over the unit. Also, I found that the dispenser door gasket is bad and the upper rack spray arm ad the lower spray arms have debris in the ports that I was unable to clean out. I contacted Techline and spoke to Dustin and advised of my findings. Dustin advised to clean the unit two times per week for the first 2 months using Affresh and one time per month afterwards. Also advised the leave the door cracked open after each wash cycle to allow airflow inside the tub to assist in drying. I advised them customer of techlines advice No water leaks observed during service.; ordrng 1 W10884490 (arm-spray) and 1 W11032769 (dispenser) and 1 WPW10448645 (arm-spray)"
Near Austin, TX 78704
Wesley
Job Details: 09/11/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site and found unit operating as designed. Reduced vibration by padding condenser. All checks good. Also checked voltage and verified proper flow at the wall.
Near San Marcos, TX 78666
Kevin
Job Details: 09/11/2019
MICROWAVE WHIRLPOOL WMH31017HS0 "Arrived on site and found customer is experiencing electrical noise during operation. There is also no power to counter light, will need to bring back control board, control panel, and all high voltage parts. Will also need to reinstall mounting nut on the right hand side.; ordrng 2 W10596040 (nut)s and 1 W10892389 (cntrl-elec) and 1 W11175576 (CONTROL PANEL )"
Near Austin, TX 78731
Andy
Job Details: 09/11/2019
WASHER MAYTAG MVWP575GW0 Arrived on site to install previously diagnosed part. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Cedar Park, TX 78613
Lou
Job Details: 09/11/2019
DRYER WHIRLPOOL WGD5600SQ0 "arrived on site to inspect dryer gas odor. Upon further inspection, customer advised the gas company was recently here to inspect gas leaks. Did not find any leaks in the gas lines, but advised their gas sniffer detected odor coming from the back of the unit. I removed the front panel and drum and using liquid gas detector, I checked all gas line connections for possible leaks and none were found. I checked the gas line coming from the wall and the actual gas line and found nothing. I tested the unit and it operated as designed with no unusual gas odors. I checked the vent tube going up to the roof and found that the tube was completely clogged. I advised the customer of my findings and advised that due to the vent being clogged the airflow has nowhere to go in turn, with the airflow remaining inside the unit, the flame will shut off and the residual gas will collect in the jet box. I recommended that the customer have the vent tube to the roof cleaned profe
Near Horseshoe Bay, TX 78657
Jonathan
Job Details: 09/11/2019
ICE MACHINE KITCHENAID KUIX335HPS00 "Arrived on site for ice machine not producing ice. Performed diagnostics mode and tested operation. Found no water getting to reservoir. Removed water filter and found operating. Found bad water filter. Tested all other operations. All tested good, no water leaks present. Spoke with customer on user care guide."
Near Manor, TX 78653
Joseph C.
Job Details: 09/11/2019
RANGE WHIRLPOOL WFE515S0ES1 "Arrived on site for “door not closing/came apart” complaint. Inspected unit and found door apart and in oven. Top trim broken. Installed new hinges, receptacles and top trim. Reinstalled door. Unit is performing as designed."
Near Austin, TX 78703
Wesley
Job Details: 09/11/2019
REFRIGERATOR KITCHENAID KRSC503ESS01 Arrived on site and found ff Evap frozen. Thawed ice and replaced fan scroll. All else checks good. Unit is now operating as designed.
Near Round Rock, TX 78665
Dona
Job Details: 09/11/2019
OVEN WHIRLPOOL WOS51EC0AS02 "Arrived on site for inner glass pack broke, replaced inner glass pack. All operations check good"
Near Pflugerville, TX 78660
Paul
Job Details: 09/11/2019
REFRIGERATOR WHIRLPOOL WRT519SZDM02 Arrived onsite for the refrigerator with a water leak. I found the icemaker fill valve with a defective o’ring. I replaced the fill valve. There were no water leaks present at the time of service. Call complete.
Near Austin, TX 78704
Wesley
Job Details: 09/11/2019
DRYER WHIRLPOOL WED6620HC0 Arrived on site and am orderingncontrol for continued timer issue. Heat is good and airflow is good. ; ordrng 1 W11350214 (CONTROL)
Near Killeen, TX 76549
Arthur B.
Job Details: 09/11/2019
WINE COOLER WHIRLPOOL KUWL204ESB00 Arrived onsite for customer complaint of wine cooler not cooling. Testing unit and found unit will not come on with control board. Found unit will need new main control board assembly.All water connections were dry at time of service.; ordrng 1 W10808108 (cntrl-elec)
Near Liberty Hill, TX 78642
Jonathan
Job Details: 09/11/2019
OVEN WHIRLPOOL WOD77EC0HS01 "Arrived on site for double oven, bottom oven comes on when lighting strikes. Customer stated that her glass electric cooktop does the same with burners when storms occur. Performed diagnostics mode and checked error codes. Found F6-E0 UI lost communication. Cleared error codes. Called Whirlpool tech support and spoke Sterling. Checked circuit breaker and found unit on a 30 amp dedicated circuit. Sterling stated that F6-E0 is common error and will occur on startup. No repairs recommended at this time. Spoke with Lashonda at Whirlpool safety team .