"Arrived on site to test unit for not latching and draining. Tested unit, replaced latch (W11670519) as precautionary, inspected harness and found drain pump wires are broken. Spliced wires and secured connection, tested unit, all components are now properly engaging. Unit is running as designed, no leaks detected, job complete."

"Arrived on site to test unit for not cooling, tested unit found evaporator completely frozen over, evaporated fan is running but heater is not engaging in diagnostics, will need to replace heater harness assembly, evaporator thermistor and control, ordered parts, advised customer to defrost unplug unit 48 hours before our next visit, reschedule for 5/6 no parts installed; ordrng 1 W11650661 (Heater harness assembly)"

"Arrived on site to test unit for not advancing in cycle. F0E7 code was present on arrival indicating a load present during clean washer cycle. Per service pointer #W11564098 advised customer to run a clean washer cycle when message appears. Ran diagnostic cycle and found a noise during spin cycle coming from the cam and belt. Replaced cam and belt from truck stock, ran diagnostic cycle once again, all components are properly engaging. If issue persists than a gearcase change would be required with additional parts to ensure completion. Advised customer to connect unit to wifi and update unit. At this time unit is running as designed, no leaks detected, job complete."

"Arrived on site to test unit for noise and wet clothes at the end of cycle, tested unit found noise coming from idler pulley, ran vent test and found it restricted causing long dry times, replaced all parts from repair kit and advised customer to hire vent cleaners to remove restrictions, at this time job complete installed 4392067"

"Arrived on site to test unit for no power. Customer stated they had a power outage and when the power came back on the oven never turned back on. Checked breaker and found it tripped. Turned breaker back on and tested unit, unit is now heating and running as designed. Advised customer to connect unit to wifi and to make sure to keep moisture off the console. No parts installed, job complete."

"Arrived on site to test unit for no power, tested unit found shorted thermal fuse, replaced but as soon as unit was powered on the breaker tripped, reset breaker but unit is not powering on, tested fuse and found it is shorted again, ordered filter board, thermal fuse and harness office to reschedule installed W11707984; ordrng 1 WPW10531156 (Filter board) and 2 W11707984 (Thermal fuse)s and 1 W11039326 (Harness)"

"Arrived on site to test unit for no power, tested unit found it has power but top of agitator got loose and came apart, assembled agitator and secured properly, advised customer to monitor, if issue returns then will need to replace agitator and screw, at this time unit is running as designed, no leaks detected job complete no parts installed"

"Arrived on site to test unit for no ice production, tested unit found water is frozen in mold but not harvesting, found E5 error present, ran test 36 and found ice box fan running really weak, ice level sensors are good, recommend replacing control, UI and ice box fan, ordering parts reschedule for 5/6. No parts installed ; ordrng 1 WPW10675033 (Control) and 1 W11577100 (UI) and 1 W10846539 (Ice box fan)"

"Arrived on site to test unit for long dry times. Tested unit with vent test, vent test is showing that there is poor airflow indicating vent tube is restricted. Inspected lint chute, lint chute is clear with no obstructions. Advised customer to contact vent cleaning professional to get vent cleaned. Unit is running as designed, no parts installed, job complete."

"Arrived on site to test unit for leak. Customer stated unit would develop a little puddle on the right side of the unit after a medium/large cycle. Tested unit in diagnostics, found no leaks but did find a F0E2 error code oversudsing. Started a normal cycle and monitored unit, only location that had water present was near the load and go dispenser and the docking tube. Will need to order parts for return visit and additional parts to ensure completion. Customer will use regular dispenser for the time being and monitor unit for any leaks. No parts installed, rescheduled for 05/06.; ordrng 1 W11568953 (Load n go dispenser) and 1 W11106544 (Docking tube) and 1 W11318806 (meter pump)"

"Arrived on site to test unit for gasket not sealing, tested unit it found top corner not sealing properly, molded gasket into place, gasket is now sealing properly unit is running as designed, job complete no parts installed"

"Arrived on site to replace previously diagnosed parts. Removed oven from cavity, replaced turntable motor (W10911403) and tested, turntable is still not activating. Took unit apart and found harness has shorted due to wires coming out of protective sheathing. Replaced harness (W11546965) and tested, turntable is now engaging properly. Unit is running as designed, job complete."

"Arrived on site to replace previously diagnosed part. Replaced drive motor (W11497303) and tested, unit is now running as designed, job complete."

"Arrived on site to replace module, ui panel and fascia diagnosed on previous trip. Replaced module, light came on, no other parts needed. Unit running as intended. No leaks present at this time. Job complete. USED W11470191"

"Arrived on site to replace fc and RC thermistor diagnosed on previous trip. Replaced thermistor, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED WPW10384183, W11438736"

"Arrived on site to install previously ordered parts. Replaced Control WPW10503278, and harness W11260592. Heater test good. Programmed new control and all components begin to operate. Unit is operating as designed. Job complete"

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the compressor, dryer, access, valve, and condenser and found the leak at the condenser. Reassembled the unit and charged the unit up with nitrogen. I found pressures hold for 20 minutes. I vacuumed down the unit to -30 psi and found pressures old again. I charged the unit up with 4.5 ounces of R134A. I texted Diana and found the unit cooling and operating as designed. Call complete."

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the lid, gear case, rotor, stator, slider, clutch, and screws. I re-assembled the unit and ran the unit through an auto test. The unit ran and operated as designed with no leaks present during operation. Call complete. W11393685, W10754448, W10734521, W11259006, W10915700, W10915701, and W11027980."

"Arrived on site to inspect unit for thumping/ vibration coming from unit. Upon closer inspection found roller flattened on one side. Replaced all parts in repair kit, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED 4392067"

"Arrived on site to inspect unit for bottom door being broke and not cooling. Upon closer inspection found incorrect model and serial confirmed with employee the unit in question was supposed be on ticket, adjusted model/ serial number. Plugged unit in compressor would kick on and off within less then a minute. Tested unit with new start device, same issue present. Found compressor creating odd humming noise before kicking off. Also found handles missing tightening portion will need to order handles for return visit as well as a sealed system job. Office to reschedule. NO PARTS USED; ordrng 1 W11580057 (Compressor) and 1 W11504415 (Coupler) and 1 W11504430 (Coupler) and 1 W11506619 (Coupler)"

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I found the unit leaning forward badly and not leveled. Customer pointed out that there is water/ice at the bottom of the RC section. I did find water at the bottom of the RC section and the RC evap drip pan slightly bowed. I placed the unit in diagnostics and tested the unit and found the ice maker fan badly pulsating and the RC ice maker showing error code E1-no cooling. I removed and replaced the hv control and inspected the drain tube at the back of the unit and found it badly gapped (photo). I sealed the gap with silicone (photo) and cleared the water/ice from the RC section. I placed the unit back into diagnostics and tested the ice maker fan in test 36 and found the fan operating better, but it continues to pulsate. I am ordering the ice maker fan and scheduled return service for 05/13/24. I leveled the unit before leaving. No water leaks observed at the end of service. WPW10673055; ordrng 1 W10846539 (Ice maker fan) and 2 SHIMS (SHIMS)s"

"Arrived on site to inspect dishwasher not heating/drying. Upon further inspection, I placed the unit in diagnostics showing no error codes and tested. The unit operated as designed. While testing, I tested amp draw to the element and found it at 7-9amps as designed. I removed the outer door panel and tested voltage at the control and got 124V and tested ohms to the element and got 12ohms. I found the customer is not using rinse aid. I recommended the customer use rinse aid and make recommendations for use and care and advised the customer that once they begin using rinse aid and change the settings theyre using for the wash cycle and the unit continues to not dry/heat, to call our office to schedule service. No water leaks observed during service and no parts installed, job completed. No parts replaced."

"Arrived on site to inspect cooktop flames issue. Upon further inspection, the customer advised the center burner flame would turn off when putting the burner into the simmer flame. I tested all burners and found the center burner is the issue. Also, I found rust on the cooktop. I attempted to clean the cooktop, but the rust stains were not coming off. Also found the cooktop is installed above the wall oven and I had to remove the oven to get to the model/serial placard (photos). I am ordering the cooktop and center burner valve and scheduled return service for 05/04/24. No gas leaks detected during service.; ordrng 1 W11209819 (Cooktop) and 1 W11246817 (Center valve)"

"Arrived on site to follow up on refrigerator that was building some ice in the freezer and had issues with lights. I found a small gap in the freezer gasket on the bottom side, allowing air infiltration. I was able to remove the door and mold the gasket to hold properly. Gasket for freezer door is a glued in type, advised that we risk removing foam and fitment issues if we have to pull the gasket. If gap opens again customer aware that we would replace the gasket. Freezer light switch was flickering when i touched it and may have an issue present, which may be the source of the door alarm. Advised this is either due to switch or DC load issues with this chassis and there may not be a good fix. No parts needed for repair. Call complete."

"Arrived on site to follow up on refrigerator not cooling. I rediagnosed unit and checked temps. I found the freezer at 1, but the RC was around 50. When performing tests I found the damper was not opening to the RC, causing RC to run hot. I retrieved a damper control and replaced / power cycled the unit. Once I did I found the damper opening and unit was cooling properly. Sealed system repair was not needed. Part used - WPW10196393. Repair completed. ; ordrng 1 WPW10196393 (Damper Control)"

"Arrived on site to follow up on range that is igniting frequently, customer feels too often. I tested the unit and measured temp swings. Temo seind are normal and averaging about 6 degrees low. Adjusted temp. Called tech line, SR7738982177. Tech line says more frequent ignition cycles are working as designed as unit is trying to minimize temp loss. Call completed. No parts used."

"Arrived on site to follow up on microwave not heating. Found high voltage system failed. Replaced capacitor, mag, diode to resolve. Retested and verified unit is heating as designed. Repair completed. Parts used - W11256462, WPW10574736, W11495561."

"Arrived on site to diagnose washer that is not spinning clothes out. Examined unit and tested. Found unit doesn't spin and just bangs / pops / and has belt noise. I found the suspension is worn out and springy, and the hub is so worn out the basket can actually be rocked into the tub. The washplate can be freely turned on both the gearcase shaft, and it's also loose. Washplate is also failed. Unit has evidence of constant overloading, belt is also screaming on the cam and has left deep black marks. If you try and spin or agitate the unit just screeches. Called third party team and advised unit needs massive repairs due to being overloaded / used in a worn out state. Received email from third party team that the extended warranty does not want to proceed with repairs. Parts that would need to be replaced - Washplate, Hub, Gearcase, Cam, Belt, possible motor / control / capacitor. No parts used. ; ordrng 1 W10528947 (Hub) and 1 W11130362 (Suspension) and 1 W10752283 (Washplate)"

"Arrived on site to diagnose compactor that would not stop running the ram when it hit top position. Examined unit and found the start pedal was bent outwards, and the spring was missing. Was able to bend back the start pedal and spring and tested. Verified unit working as designed. No parts needed."

"Arrived on site noise no longer present removed icemaker found frozen fill tube,per service pointer on this issue valve,fill tube and icemaker need to be replaced ordering parts per service pointer. ; ordrng 1 W11455232 (Icmaker) and 1 W11677731 (Fil tube)"

"Arrived on site for washer not spinning. Customer says belt was eaten. Unit was unplugged from water, inspected underneath and found motor cover broken off and belt torn. Cam is worn. Found screws for cover on floor and they were not of same size. Tested and found screws just turn as hole is threaded on gearcase. Will need gearcase, cam, belt, actuator, capacitor, cover and screws. Reset for sat . ; ordrng 1 W11449840 (Gearcase) and 1 W11409708 (Sheild) and 2 W11573574 (Screw)s and 1 W10721967 (Cam) and 1 W11239857 (Belt)"

"Arrived on site for unit still accumulating condensation after last repair . Previous tech, replaced gaskets and siliconed liner. On todays visit a good amount of condensation had accumulated on top of the freezer door gasket. Mostly on the right hand side. Took picture. Called Tech line for assistance. Spoke to Bruce SR#7738987599. Tech was familiar with issue and recommended, making sure the liner was sealed, raising the freezer door and adjusting horizontal and vertical mullion to 100% . follow through with technicians recommendations, and custom will monitor. Job complete. No parts replaced on visit"

"Arrived on site for unit clicking but not starting a cycle. Ran diagnostics and found stored error code 5/3 lid lock, 5/2. Ran test and confirm latch failure. Replace latch and tested. Unit is functioning properly. Job complete. Part replaced W11307244."

"Arrived on site for not making ice. Upon arrival,inspected unit and ice container is empty. There is no ice in molding. test water pressure and is good. Found valve receiving correct voltage but coil not opening Need to replace valve. Replaced valve WPW102799909. Test unit and now fills correctly. Unit is operating as des. No leaks present at this time. Job complete"

"Arrived on site for not cooling upon arrival, inspected unit. Compressor turns on buzzes, pulls too many amps then clicks off. Need to have sealed system repair. Ordering compressor, access valve, nitrogen, and R600 kit. Office to reschedule ; ordrng 1 W11547313 (Compressor) and 1 R600kit (R600 kit) and 1 Nitrogen (Nitrogen) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve)"

"Arrived on site for no ice. Removed bin ran diagnostics icemaker test failed,bf error code with bin removed diagnosed a defective icemaker,replaced icemaker ran harvest test passed ran fill test passed."

"Arrived on site for making noise. Upon arrival,test unit and makes noise every-time the drum turns. Disassembled unit to inspect all moving parts. Found all 3 blower housing mounting screws were not threaded all the way causing the rubbing noise. Secured blower housing. Test unit and is operating as designed. Job complete"

"Arrived on site for dryer not heating. Upon arrival confirmed issue and found element grounded and cutoff broken. Replaced both parts 279838 element, and 279816 cutoff. Found unit working as designed call complete"

"Arrived on site for dryer inspection. Customer says unit has been working but want to get a check up. Verified blower and motor operating as designed, drum turning with no issues. Good draft on vent. Verified heater is getting to proper temperatures. Call complete. No parts"

"Arrived on site for dryer finishing cycle before load is dry . Ran diagnostics,got 2-1 error code . Sensor are checking normal. And electrodes are sensing . Replaced control W11618917. All checked normal. Job complete ."

"Arrived on site for a range that has broken hinges. Inspected unit and work area. Customer advised that the door opens and shuts properly, but that it catches on the left hand hinge and kind of grinds into the slot. I did confirm the customers complain and found what seemed to be an issue with the left Hinge rubbing up against the rest of the door. I replaced both hinges and tested the unit. The unit began to work and operate as designed. Call complete."

"Arrived for sparking at top of control panel. Upon arrival,inspected unit and found dispose has failed. Replaced diode W11256462. Test unit and is operas designed. Job complete"

"Apt 150Arrived on site for no power washer . Unit powered up. Ran diagnostics,no errors . Ran test wash and couple mins of quick wash . Wouldnt duplicate any errors . No water leaks detected at time of service . Job complete No parts installed."

"Arrived on site to install unit for gears not engaging during wash cycle. Placed unit into diagnostic ran test cycle, all components activated. Put unit into quick wash unit did nothing but could hear humming coming from unit. Placed new capacitor into unit, ran quick wash again unit began filling and washing, sat through quick wash to make sure components activated as designed, unit began a deafening screech mid way through. Replaced gearcase, splutch, and actuator, tested unit, unit is now running as intended. . No leaks present at this time. Job complete. USED W11428524, W11481722, W10721967, W11454372"

"Arrived on site to replace basket diagnosed on previous trip. Replaced basket, tested unit, unit is running as intended. Gearcase repair recommended include splutch and actuator. Job complete. USED W11172199"

Arrived on site for rear burner taking to long to ignite. Removed all burners and cleared orifice. Repaired per Service Pointer - W11643965. Verified operation. Call complete. No parts

"Arrived on site to install unit for lid not locking. Upon arrival customer stated washer wont do anything. Found lid locked and unit would not enter diagnostic correctly. When unit is plugged in drain hums non stop. Replaced drain cleaned up water, tested unit unit opened valve and never closed in diagnostic. Ordering control and valve set to return 5/3/24 USED W10876600; saved tckt"

"Arrived on site for a refrigerator that has shelves that are working right and adore that pops up and on the left-hand side, if the freezer door is open on the left-hand side. Inspected unit and work area. I did confirm the customer complaints. The customer advise of the issue with the drawers is the crisper and deli drawers. She advised they do not slide in and out very easily at all, and seem to catch in multiple spots when pushing the door back. I did confirm what the customer was talking about and inspected the drawers. I did not find any abnormalities with the actual drawers themselves. it looked as though the slides werent completely smooth and flat. I went to order the drawer supports, but found that there is no parts breakdown for this unit. There is service matters. The office will need to contact whirlpool to confirm the part numbers for the drawer upports. I spoke to SRN was advised to order for research. The office will need to contact the customer for a return date when parts are made available.; ordrng 1 Research (Crisper frame, center crisper rail, and deli drawer track)"

"Arrived on site to test unit for not agitating, customer stated that unit stops at rinse and does not spin out, tested unit it found water valve is not letting sufficient amount of water through and water lines are crossed, replaced water valve and tested unit is now running as designed, no leaks detected job complete installed W11210463"

"Arrived on site for door handle being loose. Also says icemaker is making a noise, unit was in defrost on arrival. Inspected and found door handle broken where set screw is. Replaced door handle. Unit start up and cycled icemaker. Icemaker making normal noise. No failures found. Call complete."

Arrived on site for a washing machine. That is not liking the lead. Inspected unit and work area. I found the strike broken upon entry and replace the strike. Around the unit through diagnostics and found the unit working an operating as designed. Call complete. W11457841.

Arrived onsite for burner not igniting. On inspection there was no spark on the left back burner I gain access to the burners and found no issue with igniter. Gain access to the spark module and unplugged the wire checked for any issue with connector and found no issues. Reconnected the wire and the burner started to ignite. The wire must not been plugged all the way in. The unit is operating as designed and no gas leak was detected during service. No parts were installed.

"Arrived on site to install previously diagnosed and ordered part. Due to the back center burner not igniting properly, I removed and replaced the burner head and tested and found it takes too long to ignite. I adjusted the burner head and retested and unit is operating as designed. No gas leaks detected during service, job completed."

"Arrived on site to test unit for noise, tested unit found cam grinding during agitation, tested unit it found shift actuator not disengaging properly causing cam to gird, replaced parts and tested, unit is now running as designed no leaks detected job complete installed W10721967, W11481722"

Arrived on site to test unit for door no closing correctly. Test unit and found door not sitting correctly in hinge receivers. Removed door to secured hinges to receivers correctly. Secured door test unit and unit test good job complete. NO PARTS USED.

"Arrived on site for unit intermittently tripping breaker. On arrival customer stated that at random and not during every use the unit or tripped the circuit breaker. Ran a test at 350?. Unit preheated and cycled properly without issue. Ran test at 450? and again unit preheated and cycled without issue . Notified customer that had the unit been faulty. The issue would have presented itself during the testing. Ran unit at proper temperature to illuminate the possibility of any built-up moisture in the elements. Causing the unit to trip. Called tech line for assistance. Text stated without duplicating the issue And no faults at this time recommended that the breaker be inspected by the builder. Recommend that the builder replace the current manufacture breaker with a better quality, GFCI breaker, for example, GE GFCI breakers have been shown to have less of a nuisance, tripping issue .Arron SR#7738975379. customer will notify number. Job complete. No parts installed on this visit."

"Arrived on site to test unit for freezing food in RC,tested unit found excessive amount of condensation in RC causing damper to freeze in open position, found that RC gasket is not sealing properly on the top of door, replaced diffuser and molded gasket using heat gun, unit is now running as designed, no leaks detected job complete installed W11645127"

Arrived on site for washer not turning . Found drive motor locked up . Ordering motor also gearcase and hub if needed . Unable to test unit due to motor locked up . No water leaks detected at time of service. Call to set return if any cancellations. Set return 5/7; ordrng 1 MVWP575GW1 (Motor) and 1 W11454738 (Gearcase) and 1 W10528947 (Hub)

"MVWB835DC5 Arrived to inspect water flow issue. Service test mode had F8E1 and F0E3 stored in memory and I cleared for testing. I found the valve assembly had been restricted and would not fill as designed. Further inspection showed the gear case had lost a significant amount of oil and required replacement. I retrieved a new gear case from the warehouse and upon installation, found it was incorrectly packaged. I retrieved a second one and completed the install. The gear case W11393685, slider W10734521 and valve W11165546 were installed and I re-calibrated the machine. The unit resumed all normal functions and no leaks were observed during service. ; schdld next appmnt for 5/2 THU !"

Arrived on site for leaking dishwasher . Leak is tripping float switch . Got overflow error code in diagnostics. Ran wash test and found tub is leaking from both sides next hing at weld . Ordering tub . Call to set return . ; O-emld tckt

Arrived on site for hot water not working and only able to wash with bulky and colors cycles. Upon arrival ran diagnostics and there are no saved error codes. Test valve and both hot and cold are operating correctly. Found extra power button was selected on certain cycles. Explained to customer about how the extra power button operates and how it will effect cycles. I turned of button. And ran a normal cycle with hot water. Unit is operating as designed. No leaks present. Job complete. No parts needed.

"Arrived on site for dryer making noise, confirmed noise of squealing. Removed front panel. Installed new support wheels and pulley system provided in repair kit. Verified operation. Advised customer vent is restricted inside wall. Will need to have vent cleaned. Unit working as designed. Call complete. 4392065"

Arrived on site to test unit for damaged door handle. Found handle damaged and replaced handle test unit and unit test good job complete. W11620705

"Arrived on site to inspect dishwasher error codes. Upon further inspection, I placed the unit in diagnostics showing error code F8E4-overfill switch activated. I cleared the code and continued with testing. I removed the toeplate and found the drip pan full of water. I removed the float switch from the pan and cleaned the water from the pan. The unit completed testing with no issue and no error codes. I cleaned the float switch and retested the unit and it continued to operate as designed. I found the customer has a water softener system and is using too much detergent which is causing too many suds and over flowing the reservoir. I made recommendations for use and care p, as well as, detergent and rinse aid use. No water leaks observed at the end of service, job completed. No parts replaced."

Arrived onsite and found unit with broken wire to the float switch and broken ground peg on the power plug. Replaced the power cord and repaired the float switch wire. Unit is now operating as designed. Advised customer on repair.

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the RC section at room temp and the FC section cooling above recommended temps. Also found frost built up on evaporator cover. I placed unit in diagnostics and tested the defrost thermistor and according to the UI defrost thermistor was open and tested defrost function and found unit would not defrost. I removed and replaced the UI and HV control and retested defrost and the unit is operating as designed. I placed my flashlight inside the freezer and closed the door and found small gap in the upper right corner of the FC door gasket. Using my heat gun I heated the gasket and shaped it and found the gasket is sealing properly. Using my steamer, I removed the ice and frost from the evaporator and tested the unit and found the evaporator has a good frost pattern. Reassembled the unit and continued monitoring it and unit is operating as designed. I contacted the tenant and left a message advising of my repairs and recommended leaving the FC door closed for a few hours to allow the gasket to mold to,the chassis and FC door. No water leaks observed during service, job completed. No one available to sign for receipt. W11558182. W11518204"

"Arrived on site for making some noise and not operating. Upon arrival,inspected unit and get error code F27. Found too much of wrong detergent is being used. Disassembled panel to reset code. Reset code and test unit. Unit is operating as designed. No leaks present. Job complete No parts needed."

Arrived on site to test unit for not turning off. Found screen stuck on bake cycle but elements not engaged. Cycled power to unit and got console to respond. Advised customer to download app and connect unit to WiFi for software update. Advised may take a couple days for update. Advised to monitor and once update is complete and issue still persists would need to replace console. SR#7738931548

"Arrived on site to inspect wall oven not working. Upon further inspection, I find the control panel display turning on and off on its own. Customer advised they attempted to cycle power at the breaker and nothing changed. I attempted to place the unit in diagnostics and the unit failed to respond. I am ordering the control panel and scheduled return service for 05/03/24. Returning tech to replace the control panel and assisted the customer connecting to WiFi through the Whirlpool app on the customers phone.; schdld next appmnt for 5/3 FRI !"

"Arrived on site to install previously diagnose parts. Inspected unit and work area. Upon entry, I found the unit on level. I just need the feet on the washer to level it out and ran the unit through testing. I did not find a unit going off balance, but instead was making a rather weird ticking sound. I checked underneath and make sure the beam connections were tight. Did not see any Addmore abnormality with the rotor, stater, or slider. I did not find any evidence of an oil leak from the gearcase. And I ran through various testing and finally confirmed the issue was with the gearcase. I went to remove the agitator, and the agitator would not come off. I attempted several tricks to get the agitator to come off and eventually had to break the agitator off. I replaced the gearcase and agitator and reassembled the unit. Ran the unit through diagnostics that noise that had been previously there have been resolved. Found the unit working and operating as designed. Call complete. W10902814 and W11449841."

Arrived onsite for a dishwasher to replace the previous diagnosed parts. I replaced the control panel and tested Ann functions of the UI. All is working as designed. Call complete. Installed W11413963.

"Arrived on site to test unit for burner not working. Tested unit found a bad infinite switch. Will need to replace to fix issue. Replaced infinite switch (WPW10434452) and tested, verified all burners are in working order. Unit is running as designed, job complete."

"Door arrived to customer. During replacement, it appears someone has already tried removing hinge screw and stripped out screws. Will not be able to remove screws. Contacted service management for assistance. Am not able to get a good repair due to not being able to disassemble unit. Job complete"

"Arrived on site to test unit for not advancing cycles. Found F7E1 error code. Inspected under unit found pulley shield and belt have been thrown off. Also noticed screw holes in the gearcase have been stripped and no longer hold the pulley shield causing belt to be thrown off. Will need to replace gearcase to fix this ongoing issue. No parts installed, ordering part, rescheduled for 05/03.; ordrng 1 W11454741 (Gearcase)"

Arrived on site for lid not locking. Upon arrival we ran a diagnostics and found stored lid lock error. Error message has been cleared. Proceeded to replace door latch assembly. After replacement we ran diagnostics again and now lock mechanism is latching. Tested unit and now unit is functioning as designed. Job complete. W10810403 latch

"Arrived on si5w for dishwasher showing f9e1 and stopping 5-10 minutes in cycle. Upon arrival confirmed failure, and found drain pump w11412291 failing and replaced it. Tested unit and found no errors or leaks, call complete"

Arrived on site for washer making a strange noise and not filling all the way. Upon arrival found no errors but did find slider not engaging properly and splitting. Also found pressure sensor on control failing to gauge water lvl. Replaced control w11627517 and slider w10734521. Found unit working as designed with no leaks. Call complete

Arrived on site for unit. Lights not functioning. Upon arrival inspected unit. Found that per service pointer. All single point LEDs must be replaced with updated three point LED light module. Replaced all LEDs and tested. Unit is functioning properly. Job complete. Parts used W11683243

"Arrived on site to test unit for loud noise. Found motor gear was broken causing noise. Replaced drive motorW11026785, beltWPW10006384 and camW10721967. Unit now working as designed. No leaks detected. Job complete."

Arrived on site to install previously diagnose part. Inspected unit and work area. I found the drum still full of water and use the shop vac to try to remove the water from the drain hose. I found very little water coming through the drain hose at all. I cant access to the pressure switch and unplugged the pressure hose. I found the unit unlock. I took the washer back and open the door and use the shop vac to drain out the rest of the water. I gained access to the drain pump filter and found it the filter clogged with a rug like material stuck in the filter. I removed the obstruction and tested the unit several times. I found the unit working and operating as designed. Call complete. No parts were replaced.

Arrived on site to replace faulty parts. Replaced basket assembly and tub ring. Tested unit and now unit is functioning as designed. Informed customer not to overload unit. No leaks present at this time. Job complete

Arrived onsite for burners not getting hot enough. On inspection found the 2 main burners had 84mm orifice installed on them. Installed the correct orifice in them from truck stock W10409146. The cooktop is operating as designed from the factory. No gas leaks detected during service. 2-W10409146

Arrived on site to install previously ordered part. Replaced harness. Test unit by running an automatic cycle. Unit is operating as designed. No leaks present at this time. Job complete

Arrived on site to test unit for check vent prompting. Unit passed air flow test. Customer stated she had roofers verify exhaust damper opening and closing properly. No stored error codes. Advised customer unit will from time to time prompt to check vent to ensure lint screen is being cleaned. Advised to download app and connect unit to WiFi. No parts replaced at this time. Unit is currently working as designed. Job complete.

"Arrived on site for unit leaking after previous repair. Upon arrival inspected unit. Ran test and found unit leaking from left-hand side filling the drip tray and causing the unit to error out and beep. Pulled unit for inspection and found third rack, tub nut filled and rail assembly not making a good seal causing a leak when the third spray arm is energized. Ordering left rail assembly in tub nuts. Office to reschedule. No parts installed on this visit.; ordrng 1 W11047813 (Left track assembly) and 2 W11545286 (Tub nut)s and 1 W11330869 (Main harness)"

Arrived onsite for a dryer that turns on and shuts off. I found the motor turning on and running for a few minutes getting hot then tripping the overload. I found good voltage to the motor. I found the motor shaft in a bind and not turning freely. I replaced the motor and tested the dryer. All is working as designed. Call complete.

"Arrived on site for refrigerator not cooling. Upon arrival confirmed failure and found large defrost issue in fc. Found thermistor bad as well has harness loose on heater, replaced thermistor wpw10384183 and repaired wiring. Found unit working as designed while removing ice build up. Call complete"

"Arrived on site. Found pivot block is correctly installed in correct location found mullion rail not fully entering catch,removed mullion rail from door reinstalled mullion adjusted mullion height checked door operation good unit closing and sealing as designed. No parts needed."

"WML75011HZ2 Arrived to inspect door opening issues. Upon arrival I verified the issue and the also that an internal fan or other item was energized, likely due to mid-timing of the interlock assembly. Further inspection revealed the wave guide cover damaged by significant over-temperature and burned completely through front the inside-out. I contacted the MFG tech line and advised of my findings. Tech Austin, SR# 7738969902. The tech recommended replacing the wave guide cover. I retrieved the wave guide cover W11193296 from the warehouse and installed it and the interlock assembly W11449274 and tested. Operational test good."

"WFG525S0JZ5 Arrived to inspect temperature issues. An inspector had claimed the machine was requiring calibration and I tested, per industry standards, the temperatures were 342, 381, 337, 375, 332, 376 and after the initial preheat, decline and recovery, the unit averaged at 5 degrees above the expected and the customer wanted to leave it as it was. The center burner would not ignite and after adjustment was fully corrected and ignited as designed. No gas leaks detected during service."

WRS335SDHM07 Arrived to replace damaged door. I removed and replaced the door LW10912075 and applied the nameplate W11223753. The unit operated as designed and no leaks were observed during service.

"Arrived on Site for washer needing agitator and gearcase, upon arrival found belt shield broken as well as cam and belt bad, found drive block, inner tub an gearcase fused together and unable to separate. Ordering WP389140 block, outter tub w10371566, inner tub w10554251, filter wpw10215093, wp8533928, drain pump w10919003, and previously sent parts for a full rebuild. Office to reschedule once availability of parts is known; ordrng 1 WP389140 (Block) and 1 w10371566 (Outter tub) and 1 w10554251 (Inner tub) and 1 wpw10215093 (Filter) and 1 wp8533928 (Screw) and 1 w10919003 (Drain pump)"

"KRFC300ESS11 Arrived to inspect door and gasket issue. The customer had concerns about moisture found on the mullion and other areas of the gaskets. I found the unit did not have the mullion heat wet to the on position and I corrected the issue and advised the customer. The chassis was set correctly and required no further action. The FC drawer required MFG approved and provided lubricant applied to the upper drawer and normal operation resumed. During final inspection, I found the FC door was missing-molded and will require replacement to prevent current and future failure and icing. I advised the customer of my findings and of the door being ordered and that the office will contact them to arrange return service. No leaks observed during service. ; ordrng 1 12977880SQ (Door, FC, SS)"

"Arrived on site to test unit for not dispensing ice. Found bottom coupler was broken. Needing chute for plastic retention plates. Recommend ice container, coupler and chute. Office to reschedule. ; ordrng 1 W11573761 (Chute) and 2 W10841140 (Silicone)s"

"Arrived on site ,replaced lower harness W11643701. Ran diagnostics all checked normal . No water leaks detected at time of service. Job complete"

Arrived on site for washer making a lot of noise in agitation. Found stator bolt had backed out and allowing slider to drop . Replaced slider W10734521 .Ran diagnostics all checked normal. No water leaks detected at time of service. Job completed

Arrived on site to test unit for unit not washing correctly. Test unit and found motor coming on but stoping and then coming back on. Will need to replace sump and motor and possible control board. Rescheduled with tenant for 5/3 per tenants request. ; schdld next appmnt for 5/3 FRI !

"Arrived on site to inspect unit for not draining. Upon closer inspection found error code f5e2, f8e1. Cleared error codes and placed unit into diagnostic cycle, all components activated as designed. Filled unit up until water touched door then drained, unit drained all water within unit. Found drain hose down inside unit a little to far and possibly causing a siphoning affect within units drainage system. Adjusted drain hose to proper length. Unit is running as designed. No leaks present at this time. Job complete. NO PARTS USED"

"WFG510S0AS0 Arrived to inspect ignition issues. I found the burner would not ignite and further inspection revealed the connector for the igniter had came off. After reconnecting, testing revealed ignition on the first pulse, every time. No gas leaks detected during service."

"Arrived on site for oven tripping breaker. Removed and checked voltage. 249v, 125 vboth sides good to ground with a good neutral. Enter diagnostics and found no errors. Bake element pulls 12.4 amps, broil pulls 15 amps. convection fan, door lock, high and low cooling fans both work. All components check good. Saw a spark from relay on board when testing. Replaced control. W11649350. Tested and breaker tripped. Reset and ran again. Verified voltage changing from 12 for bake to zero then 16 for broil. Called tech line. File #7738973207. Per Service Pointer - W11525530. Unit is working as designed. Breaker not compatible. Refer to breaker mfg. Eaton 1800-386-1911."