Service History 559

Near Austin, TX 78729
David S
Job Details: 07/27/2020
ICE MACHINE KITCHENAID krfc704FPS00 "Arrived on site to install previous diagnosed parts. I gained access to the evaporator and found it covered in ice. I defrosted the unit and tested the heating element, I had good continuity through the heating element. I checked the wiring harness and found no continuity in the wiring harness. I replaced the wiring harness and ran a forced defrost. I found no power going to the heating element. I gained access to the main control and replaced new. I activated defrost and found the heating element coming on. I also replaced the door side control, to fix a defrost issue. The unit is operating designed no water leaks detected
Near Pflugerville, TX 78660
Wesley
Job Details: 07/27/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived onsite for freezer light out and installed 1 module to repair lighting circuit. Unit is now lighting as designed.
Near Hutto, TX 78634
Cliff
Job Details: 07/27/2020
WASHER WHIRLPOOL WFW92HEFW0 Arrived on site to replace dispenser for washer. Inspected unit prior to repair and found soap dispensing system is fully operational but settings were set for highly concentrated detergent. Advised homeowner on findings and adjusted washer settings. All is working properly at this time. No leaks were found at time of service.
Near Austin, TX 78735
Brandon
Job Details: 07/27/2020
DRYER WHIRLPOOL MEDX655DW1 "Arrived on site for customer complaint of unit not starting unless physically rotate the drum by hand, found failed start winding on motor, I replaced motor, unit tested good. Motor is covered under warranty
Near Georgetown, TX 78633
Tyler
Job Details: 07/27/2020
DISHWASHER MAYTAG MDB5600AWW
Near Austin, TX 78717
David S
Job Details: 07/27/2020
DISHWASHER WHIRLPOOL WDF520PADW7 "Arrived on site for dishes not getting clean. I inspected the unit and work area. I found the filter full of food debris restricting the flow of water to the spray arms. I inspected the spray arms and found no restrictions in the jets. I inspected th wiring harness in the unit and found some of the connections not properly seated. I removed the connections and inspected for damage, I reseated all the connections properly. I ran the unit through a test cycle, and found it filling with water, the wash motor activating, it draining and heating. I did an amp draw on the unit while heating and found it pulling 8 amps when calling for heat. I spoke with the customer about how the filter effects how they unit cleans and if it isn’t cleaned regularly the dishwasher won’t wash properly. I spoke to the customer about using ones aid to help with the dishes drying. I also spoke to the customer about the proper way to load he dishwasher. The unit is operating as de
Near Austin, TX 78703
Kevin
Job Details: 07/27/2020
WASHER WHIRLPOOL WFW5620HW "Arrived on site and inspected washer and found bellow is torn at the top and drain pump has clothing in catch. Replaced bellow and cleared pump and washer is operating properly. No water leaks detected at time of service, job complete"
Near Austin, TX 78735
Brandon
Job Details: 07/27/2020
RANGE WHIRLPOOL SF385PEGB3 "Arrived on site for customer complaint of unit not igniting in oven properly, found failed ignitor. I replaced ignitor, unit tested good.
Near Round Rock, TX 78665
Kayman
Job Details: 07/27/2020
RANGE WHIRLPOOL WFG975H0HZ0 Arrived onsite to install previously diagnosed parts. I installed the control the switch harness and the oven sensor. Unit is working as designed. No gas leaks detected during time of service. Job complete.
Near Leander, TX 78641
Lou
Job Details: 07/27/2020
VENTHOOD UNKNOWN UXT5236BDS1
Near Lampasas, TX 76550
Al
Job Details: 07/27/2020
RANGE JENN-AIR JDS1750FS0 "Arrived to inspect Jenn-air down draft F8E0 fan speed too low.Confirmed the complaint and moved the unit with assistance from the customer off the down draft fan underneath.Disassembled and removed and replaced the defective blower fan.Reassembled tested and unit gave the same failure code and wouldn’t heat the oven.See created note for further.Please schedule for 2 hours to calculate for labor time and distance.; ordrng 1 CNOTE and 1 CNOTE
Near Round Rock, TX 78664
Kayman
Job Details: 07/27/2020
WASHER WHIRLPOOL WTW4816FW2 Arrived onsite for washer not spinning or agitating. Upon inspection and putting the unit into diagnostics it would not go into spin or agitate it would just make a humming noise. I tilted the unit back and found that due to the padding in the carpet it caused the motor shield to rub and bind against the cam. I replaced the cam just Incase if wear and tear. The shield is warped causing it to constantly rub against the cam I attempted to manipulate the shield but it kept binding no matter what I did. Ordering a new shield for repair. I also advised the customer about the leveling feet and how the unit needs to be on a hard flat surface to properly function. They stated that they will be removing the carpet from the laundry room soon. (WPW10427633) shield. ; ordrng 1 WPW10427633 (pulley shield)
Near New Braunfels, TX 78132
Richard
Job Details: 07/27/2020
COOKTOP THERMADOR PCG366G Arrived onsite for the for the cooktop not working. Upon arrival found that the unit was installed in its location. Complete
Near Pflugerville, TX 78660
Kayman
Job Details: 07/27/2020
DISHWASHER FRIGIDAIRE FGID2466QF Arrived onsite for damaged dishwasher door panel. I replaced the panel with new. Job complete
Near New Braunfels, TX 78132
Richard
Job Details: 07/27/2020
REFRIGERATOR GE GFE29HSDCSS "Arrived onsite for the refrigerator condenser fan motor not working. Replaced fan motor and it tested fine, refrigerator is cooling good and making ice. Complete"
Near Cedar Park, TX 78613
David Z
Job Details: 07/27/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to diagnose one dishwasher leaking from door area. Performed diagnostic optic and found door gasket squished in one corner and not sealing to door, and letting water run past. Replaced door gasket and retested. Unit is no longer leaking."
Near Round Rock, TX 78665
Kayman
Job Details: 07/27/2020
REFRIGERATOR KITCHENAID WRV986FDEM01 Arrived onsite for water collecting and or ice forming under the pantry pull out drawers in the RC section. I accessed the back of the unit and found the drain tube completely clogged up and a small gap in the rubber where it connects to the chassis which can cause air to get up into the evaporator and ice to form over the drain pan. I cleared out all the debris in the drain tube and sealed it with silicone. There wasn’t much ice formed when I arrived so I advised the customer to unplug the unit and set some towels under the pantry drawers and let it defrost for 1 day to clear the ice from the pan . job complete.
Near Georgetown, TX 78633
Tyler
Job Details: 07/27/2020
MICROWAVE WHIRLPOOL WMH31017AS1 Arrived on site for microwave causing a burning smell and not heating food. After further inspection I found that there were no error codes but the magnetron diary passing or not working junction with one another and was causing issues with food and not Heating and the magnetron itself was actually over and causing the burning smell.
Near Austin, TX 78739
Jacob
Job Details: 07/27/2020
WASHER WHIRLPOOL MVWB765FW3 Arrived onsite to replace parts ordered by previous tech. Replaced lid. Unit test good. No issues at this time. Job complete
Near Austin, TX 78731
Paul
Job Details: 07/27/2020
DISHWASHER KITCHENAID KDTE704DSS1 Arrived onsite for a dishwasher to replace the previous diagnosed parts. Spoke to KC about the call. .; ordrng 1 WPW10469574 (vent asm)
Near Austin, TX 78758
Eman J.
Job Details: 07/27/2020
WASHER MAYTAG MVWC465HW2 "Arrived onsite for washer making grinding noise. Tested system. Found gear case, and cam faulty. Ordering gearcase W11035747. ; ordrng 1 W11035747 (gearcase)"
Near Austin, TX 78748
Kevin
Job Details: 07/27/2020
WASHER WHIRLPOOL WTW7000DW4 "Arrived on site and inspected washer and found water valve has failed, replaced water valve assembly and it is now working properly. Ran test 52. No water leaks from connections at time of service, job complete"
Near Georgetown, TX 78628
Lou
Job Details: 07/27/2020
DISHWASHER JENN-AIR JDB1105AWS "Arrived on site to install previously diagnosed and ordered part. Due to the door latch failure, I removed and replaced the latch and tested. Unit operated as designed. No water leaks observed during service, job completed."
Near Austin, TX 78748
Kevin
Job Details: 07/27/2020
DRYER WHIRLPOOL WED560LHW0 "Arrived on site and inspected dryer and found it is rattling during operation, motor, housing and fan blade will all need to be replaced at once. ; ordrng 1 WPW10211911 (housing)"
Near Austin, TX 78748
Kevin
Job Details: 07/27/2020
RANGE WHIRLPOOL WFE320M0ES2 Arrived on site and inspected range and found insulation on wiring harness has a void and two connectors in the harness are touching each other and tripping breaker. Separated them and added more insulation and range will now stay powered on. Job complete
Near San Marcos, TX 78666
Brandon
Job Details: 07/27/2020
DRYER AMANA NED4655EW1 "Arrived on site for customer complaint of unit not heating, found open heating element, I replaced heating element, unit tested good. I also found when dryer plug pushed all the way into the outlet, it doesn’t make a good connection and we have a power supply issue, instructed customer to to contact building management to have outlet checked/replaced."
Near Austin, TX 78727
Wesley
Job Details: 07/27/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived onsite and found unit operating within range at a true 0 and 35f. Bumped up temperature setting to 39f to balance to spectrum and avoid the freezing of some items under the vent.
Near Austin, TX 78704
Kevin
Job Details: 07/27/2020
WASHER WHIRLPOOL MVW7230HW0 "Arrived on site and inspected washer and found saved codes F7E9, F7E4, F5E4, F7E8, F0E3. Set washer into a diagnostic cycle and found all functions are operating properly except motor is not engaging. Inspected blower assembly and found rotor is disconnected from washer and lying on the floor. Mounting bolt is nowhere to be found. Will need a new mounting bolt to correct the issue; ordrng 1 W10752189 (screw)"
Near Austin, TX 78738
Luis
Job Details: 07/27/2020
ICE MACHINE UNKNOWN RF15IR "Arrived on site for a defective Evap thermistor. Replaced evaporator thermistor powered unit on,unit powered on and started ice cycle.
Near Georgetown, TX 78633
Cliff
Job Details: 07/27/2020
REFRIGERATOR WHIRLPOOL KFIV29PCMS03 Arrived on site to perform sealed system repair for refrigerator. Upon removing fresh food evaporator found due to multiple repairs capillary line broke at heat exchanger weld. Contacted tech line and spoke with J.K.
Near Austin, TX 78730
David Z
Job Details: 07/27/2020
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site to diagnose washer that had an odor remaining after washing. Performed diagnostic. Ran test cycle and found all water is properly draining. I pulled the drain hose to check, and found about 1/4 inch of sludge on the end of the drain hose, showing it’s pushed too deep into the standpipe and siphoning standing water, causing the smell. Moved drain hose out of the standpipe and raised it 3 inches to allow it to breathe. Did not find any clothing items stuck around the basket or bottom of tub. All is working as designed.Call complete, no water leaks found."
Near Kyle, TX 78640
Jacob
Job Details: 07/27/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived onsite for unit not making ice. Found that the fill line was clogged up with frozen ice. Used steamer to remove ice. Ice was thawed out of line. No issues at this time. Let customer know to allow 24hrs to start see ice being made. Job complete.
Near Dripping Springs, TX 78620
Brandon
Job Details: 07/27/2020
OVEN KITCHENAID KOSE500ESS03 "Arrived on site for customer complaint of unit not heating, and broken broil element, found broil element popped and burned hole through top broil cabinet, and control board shorted at broil relay. I replaced broil element, top cabinet and control, unit tested good."
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 07/27/2020
DISHWASHER KITCHENAID KDTM354ESS3 "Arrived on site to replace sump and motor from previous diagnosis. Replaced sump and motor. Tested unit, unit works good. No leaks detected. Job complete."
Near Austin, TX 78738
Robert
Job Details: 07/27/2020
WINE COOLER JENN-AIR JUW24FRARS00 "Arrived onsite to test unit not cooling. Tested fans, all were working. Compressor is running but no transfer of heat. Need to order new compressor. Sealed system technician needed. ; ordrng 1 8201787 (compressor) and 1 TJ90SF8404 (PROCESS TUBE) and 1 W10163273 (drier-tube)"
Near Austin, TX 78753
Eman J.
Job Details: 07/27/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite for previous diagnosed parts. Replaced housing UI. Tested system. Everything works as designed. Job complete.
Near Austin, TX 78724
Jacob
Job Details: 07/27/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived onsite to replace parts ordered by previous tech. Replaced hinges. Tested unit. Found that right switch is not engaging to start the unit. Ordered parts. Rescheduled with customer. ; ordrng 1 461967570351 (spring) and 1 461967750494 (support)
Near Kyle, TX 78640
Brandon
Job Details: 07/27/2020
DRYER WHIRLPOOL MED7230HW0 "Arrived on site for customer complaint of unit thumping, found drum when rotating making thumping noise, I replaced the rear rollers that came in the repair kit. Unit still making thumping noise, found drum is a littler out of round, ordering drum and front rollers. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10545923 (drum) and 2 WPW10314173 (support)s"
Near Austin, TX 78745
Leonardo
Job Details: 07/27/2020
DISHWASHER FRIGIDAIRE FFCD2413US2A "Arrived on site to test unit for not draining. Tested unit found glass locking up drain pump. Tested pump, pump good. Tested unit, unit functions good. No leaks detected.Job complete."
Near Leander, TX 78641
Lou
Job Details: 07/27/2020
COOKTOP WHIRLPOOL G7CE3635XS01 Arrived on site to install previously diagnosed and ordered part. Removed and replaced the cooktop glass and tested and unit is operating as designed.
Near Round Rock, TX 78664
Kayman
Job Details: 07/27/2020
REFRIGERATOR WHIRLPOOL WRS588FIHW00 Arrived onsite to install previously diagnosed parts. I installed the RC door switch. And the unit is now working as designed. Job complete.
Near Hutto, TX 78634
Kayman
Job Details: 07/27/2020
REFRIGERATOR WHIRLPOOL GS6NBEXRB02 Arrived onsite for refrigerator not making ice. I inspected the unit and it’s still dispensing water. I got the ice maker to fill with water as well.. I tired to run the ice maker through diagnostics but the test failed and showed the ice maker was turned off but was turned on at the time. I replaced the ice maker in attempt to remedy the failure but it did not. The unit will need a ice maker control. The IM control I received was damaged in the box so I am re ordering (W10757851) IM control.; ordrng 1 W10757851 (optic bd set ref)
Near Volente, TX 78641
David Z
Job Details: 07/27/2020
REFRIGERATOR KITCHENAID KUIX335HPS00 Maroon and white houseboat. Sandy creek yacht club. Arrived on site to diagnose icemaker that was not pushing water. Ran unit in diag mode. Found it was getting water but recirc pump was not getting any to chill plate. Replaced recirc pump and retested. Unit is now working as designed. No water leaks found. Call complete.
Near Georgetown, TX 78626
Cliff
Job Details: 07/27/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Arrived on site to diagnose a refrigerator with freezer light not working. Tested unit and found repair on switch during last visit did not last. Replaced switch and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78751
Eman J.
Job Details: 07/27/2020
RANGE WHIRLPOOL WGG745S0FS02 Arrived onsite for oven with damaged grate and burners. Tested system. Found grate and burners faulty. Replaced parts. Tested system. Everything works as designed. Job complete.
Near West, TX 76691
Jonathan M
Job Details: 07/27/2020
WASHER WHIRLPOOL WTW5000DW1 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced drive pulley and belt and tested unit in a manual high speed spin and agitation. Unit began to work as designed. Customer requests to run a load in a heavy duty wash with multiple towels in the unit to verify repair has been successful. Unit ran for 7 minutes and went into an agitation. Customer requested I sit here for a few minutes because the noise that started didn’t happen the last time until after a few minutes. Waited 5 minutes into the agitation and unit is working as designed. Call complete.
Near Andice, TX 78628
Lou
Job Details: 07/27/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ01 "Arrived on site to inspect refrigerator left door dented and the ice door with a bubble. Upon further inspection, I found the ice bin door with the clear plastic window had a bubble in it. The customer advised that there was a dent in the upper left corner of the left RC door. I had a difficult time seeing the dent, but it appeared to e dented by the way the light was hitting the door. When I went to replace the door, I found a scratch in the new door on the left side at the bottom of the dispenser housing. Customer advised that her husband told her that the actual dent was on the pantry drawer door in the upper left corner. I inspected the door and found a small dent in the upper left corner near the handle approximately the size of a dime. I am ordering the pantry door and the ic shin door and office to schedule return service. No water leaks observed during service.; ordrng 1 W11261139 (ICE BIN DOOR) and 1 W11435361 (PANTRY DOOR SS)"
Near Austin, TX 78759
David Z
Job Details: 07/27/2020
OVEN KITCHENAID KEBS207SSS Arrived on site to install previously diagnosed parts to resolve no heating in upper oven. Installed new bake element and retested. Preheated to 350 and maintained temps. All is now working as designed. Call complete.
Near Round Rock, TX 78664
David S
Job Details: 07/27/2020
FREEZER KENMORE 106.526991 "Arrived in site to install previous diagnosed part. I gained access to the switch bracket for the dispenser and replaced with new. I found the tension spring in the dispenser shaft lost it’s tension, I replaced the spring. I tested the unit and it is working as designed.
Near Kyle, TX 78640
Brandon
Job Details: 07/27/2020
DRYER MAYTAG MGDX655DW2 "Arrived on site for customer complaint of unit not drying properly, found lint build up on back of lint screen, lint on door, found unit working properly if bent hose disconnected, found venting issue, instructed customer to clean out dryer vent from wall to roof."
Near Austin, TX 78735
Kevin
Job Details: 07/27/2020
WASHER MAYTAG MVW7232HW0 on site and inspected washer and found no saved error codes, ran all functions in manual diagnostic and everything is operating properly. Also ran an automatic test cycle and it completed properly. Found fabric softener option is off on every cycle and showed customer how to apply it. Also discussed wash expectations and described that display time is only an estimate. No further repair is required at this time, job complete"
Near Pflugerville, TX 78660
Wesley
Job Details: 07/27/2020
VENTHOOD WHIRLPOOL WVW7336JS0 Arrived onsite and found unit grounding out and tripping breaker. Immediately in standby. Nothing visibly out of place or burnt. Inspected internals. Advised customer on status. Unit will be swapped and the venthood will be repaired in the model home. Returning with selector and capacitors as well as motor. Office to reschedule. ; ordrng 1 W11245981 (CAPACITOR) and 1 W11245985 (SWITCH) and 1 WPW10350820 (blower-fan)
Near Andice, TX 78628
Lou
Job Details: 07/27/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site to inspect dishwasher not draining. Upon further inspection, I found a small amount of water in the tub on the surface of the sump. I checked the drain hose under the sink and found an osmosis system with the drain tube connected to the dishwasher drain hose. I turned the drain pump on and it drained the water as designed. I advised the customer that Whirlpool does not approve of the osmosis drain tube being connected to the dishwasher drain hose and Whirlpool will not cover any damages caused by a leak if the osmosis system is connected to the drain hose so they would need to contact a plumber and have the osmosis drain tube relocated to the lower pee trap of the drain due to the osmosis tank draining and it back filling into the dishwasher through the dishwasher drain hose. As a precaution and to eliminate the only other possible, I removed and replaced the water inlet valve and tested the unit. Unit is operating as designed. No water
Near Creedmoor, TX 78610
Leonardo
Job Details: 07/27/2020
DISHWASHER MAYTAG MDB8969SDE3 Arrived on site to replace sump and motor. Replaced sump and motor test unit and unit test good no leaks present at this time.
Near Austin, TX 78705
Kevin
Job Details: 07/27/2020
DRYER WHIRLPOOL WET4024HW0 "Arrived on site and inspected washer/dryer combo and found no operation from dryer. Found L1 to neutral only 10V, L2 to neutral 120V. Power will need to be corrected for dryer to work properly. No further repair is needed at this time, job complete"
Near Dripping Springs, TX 78620
Brandon
Job Details: 07/27/2020
COOKTOP WHIRLPOOL WCG97US6HS00 "Arrived on site for customer complaint of gas leak, found leak at regulator, I replaced regulator, bubble tested, unit tested good."
Near Round Rock, TX 78681
David S
Job Details: 07/27/2020
OVEN WHIRLPOOL WOS51EC0HS00
Near Austin, TX 78759
Eman J.
Job Details: 07/27/2020
REFRIGERATOR WHIRLPOOL WRT311FZDM01 Arrived onsite for refrigerator not cooling. Tested system. Found control faulty and freezer frozen. Defrosted freezer. Replaced control. Tested system. Everything works as designed job complete.
Near Austin, TX 78735
Leonardo
Job Details: 07/27/2020
OVEN KITCHENAID KODE500ESS04 Arrived on site to test unit for upper and lower ovens not working. Found error code of board relay and unit over temp. Found lower oven at 192° at room temp. Ordering new control with out power supply and new sensor and new console. Office to reschedule ; ordrng 1 W10801665 (CONTROL WITH OUT POWER SUPPLY) and 1 W10859573 (SESNSOR) and 1 W11086141 (CONSOLE STAINLESS)
Near Round Rock, TX 78665
Cliff
Job Details: 07/27/2020
MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived on site to diagnose a microwave that is not turning on. Tested unit and found fuse was not fully connected to filter board. Reset use the proper position and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78729
Scott
Job Details: 07/27/2020
WASHER MAYTAG MFW9700SQ1 "Arrived on site ,replaced water valve . Ran diagnostics ,very improved water flow . Unit completed diagnostics test . No water leaks detected at time of service.job complete ."
Near Cedar Park, TX 78613
David S
Job Details: 07/27/2020
OVEN WHIRLPOOL WFE320M0ES2 Arrived on site for range bake no working. I inspected the unit and work area. I found the oven light and broil not working either. I checked power to the unit and found good voltage in. I replaced the control and tested all three functions. The unit operates as designed. Job complete.
Near Dripping Springs, TX 78620
Robert
Job Details: 07/27/2020
DRYER MAYTAG MEDX655DW1 Arrived onsite for dryer not running. Found thermal fuse open again. Replaced thermal fuse under warranty. Check air flow and air flow was good. Job complete.
Near Troy, TX 76579
Jonathan M
Job Details: 07/27/2020
DISHWASHER BOSCH SHP865WF2N/11
Near Austin, TX 78730
Luis
Job Details: 07/27/2020
REFRIGERATOR KITCHENAID KSF26C4XYY03 Arrived on site for water dispenser issues. Found tubing disconnected from housing reinstalled tubing to housing tested water dispenser unit working as designed.
Near Austin, TX 78758
David Z
Job Details: 07/27/2020
WASHER WHIRLPOOL WTW4800XQ2 "Arrived on site to diagnose washer that was not agitating. Ran diagnostic and got no codes. If unit is trying to agitate or spin it would make a weak electrical noise. Unit has bad capacitor. . Replaced capacitor and retested. Unit is now working as designed. Call complete.
Near Austin, TX 78727
Paul
Job Details: 07/27/2020
REFRIGERATOR WHIRLPOOL WRT138FZDM00 Arrived onsite for a refrigerator to replace previous diagnosed sealed system parts. I replaced the evaporator and installed a low side service tap on the existing compressor. I installed a dye drier from my truck stock. I vacuumed the system and found a leak on the compressor discharge line where is was soldered at the factory. I repaired the leak. I vacuumed the system again and it held a 30 psi vacuum. I charged the system with 4.16 oz’s of R134A. I tested the unit and found it working as designed. Call complete.
Near Austin, TX 78747
Jacob
Job Details: 07/27/2020
RANGE WHIRLPOOL WFE525C0BB0 Arrived onsite for unit no turning off red light for “cook top on” when the front right burners shut off. Tested unit. Found that switch was bad. Replaced switch. Tested unit. Unit test good. No issues at this time. Job complete
Near Round Rock, TX 78664
Cliff
Job Details: 07/27/2020
DISHWASHER KITCHENAID KDTM404EWH3 Arrived on site to diagnose a dishwasher that is not leaving cycles. Tested unit and found a optical wash indicator not registering water level through diagnostics..; ordrng 1 W11084121 (sensor)
Near Austin, TX 78757
Eman J.
Job Details: 07/27/2020
REFRIGERATOR WHIRLPOOL KBFS25ECMS00 "Arrived onsite for a refrigerator not cooling. Tested system. Found control, heater and mullion faulty. Job complete. ;
Near Austin, TX 78759
David Z
Job Details: 07/27/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived on site to diagnose one refrigerator with lights out in RC and FC. Performed diagnostic and found light bad in freezer compartment. Replaced FC light. All lights came on and are now working as designed. Call complete.
Near Austin, TX 78731
Luis
Job Details: 07/27/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 "Arrived on site for noise compliant. Power cycled unit,found loud vibration noise from condenser coil area,adjusted condenser coil,adjusted compressor bracket,noise no longer present,ran icemaker through a cycle no odd noise,tested damper no issues,power cycled compressor and fans unit working as designed.
Near Austin, TX 78746
David Z
Job Details: 07/27/2020
DRYER WHIRLPOOL WED9200SQ0 "Arrived on site to diagnose dryer that was not heating or starting. Ran diagnostic and voltage checks. Found thermal fuse bad and open. .; ordrng 1 WP3392519 (thermal fuse)"
Near Round Rock, TX 78665
Kayman
Job Details: 07/27/2020
DISHWASHER WHIRLPOOL WDF520PADM6 "Arrived onsite for dishwasher filling up on its own and leaking out of the front every 2 weeks. After putting the unit into diagnostics it showed a error code for a stuck float switch, when I opened the door to inspect the switch I found that there was an excessive amount of suds buildup inside the tub causing that error code. I then inspected the drain hose under the cabinet. I found that the customer had an RO system that was incorrectly routed in the drain hose port which is what is causing pressure to build and the unit to back fill and the unit to leak. I advised customer on the correct positioning for the RO line and that this is a common issue with RO systems. I also vacuumed the soap suds and ran diagnostics until most of the suds were gone.
Near San Marcos, TX 78666
Brandon
Job Details: 07/27/2020
MICROWAVE WHIRLPOOL WMH32519HZ4 "Arrived on site for customer complaint of scratches on control panel, I replaced panel, unit tested good.
Near Austin, TX 78728
Wesley
Job Details: 07/27/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived onsite and found unit filling with drain water. needed hi loop to avoid backflow. All else checks good. Unit is operating as designed.
Near Austin, TX 78731
Paul
Job Details: 07/27/2020
DRYER MAYTAG MEDX655DW1 Arrived onsite for a dryer to replace the door handle. I replaced the handle. Call complete.
Near Temple, TX 76501
Jonathan M
Job Details: 07/27/2020
DISHWASHER WHIRLPOOL WDT710PAHB1 Arrived on site for dishwasher that’s not heating. Inspected unit and work area. Please do not in service diagnostics and found no stored error codes. Ran unit through an auto test and found unit heating at the end of the cycle. Customer advised that the unit would he put that it wasn’t heating at the front as well. I advised that the heater does not go all the way up to the front like it does in the back and noticed customer is not using jet drive. Went over user care guide and unit is working as designed. Call complete.
Near Georgetown, TX 78628
Tyler
Job Details: 07/27/2020
REFRIGERATOR FRIGIDAIRE FFHB2740PEAA Arrived on site for icemaker not producing ice in refrigerator. After running the diagnostics for the icemaker specifically I found that the built-in thermistor that is in the icemaker was bad and not allowing the icemaker for the icemaker to run. After replacing the icemaker I tested the unit once before and found that they were no longer any shorts or other issues found icemaker we need 24 to 72 hours to make ice bucket full.
Near Austin, TX 78747
Leonardo
Job Details: 07/27/2020
RANGE WHIRLPOOL WFE550S0HZ1 Arrived on site to test unit for stainless splitting from door. Tested unit found stainless splitting from glass. Called techline they recommended replacing panel with part directly from whirlpool manufacturer. Verified previous panel was directly from whirlpool manufacturer. Ordering new panel part # W11249559. Office to reschedule. ; ordrng 1 W11249559 (GLASSDOOR)
Near Kyle, TX 78640
Kevin
Job Details: 07/27/2020
OVEN WHIRLPOOL WOS51EC0AS04 "Arrived on site and inspected oven and found no power showing on display, found thermal fuse has failed and after replacing oven is able to heat again. , job complete"
Near Lockhart, TX 78644
Noah D
Job Details: 07/27/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site to inspect fridge for not dispensing water or ice, upon inspection found the paddles broken and hanging, replaced paddles. Job complete"
Near Round Rock, TX 78665
Kayman
Job Details: 07/27/2020
REFRIGERATOR KITCHENAID KFIS25XVMS8 "Arrived onsite for refrigerator powering off and on intermittently. I tested the outlet and got correct voltage reading to power the unit. I could not get the unit to fail while I was present but from the symptoms described and a conversation with the customer I determined that the HV control is having intermittent failures. I am ordering a HV control for the repair. Ordering (WPW10312695) HV control ; ordrng 1 WPW10312695 (electronic control)"
Near Cedar Park, TX 78613
David S
Job Details: 07/27/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site for condensation build up in the freezer. I inspected the unit and work area. I found a sheet of ice at the bottom of the fridge indicating a clogged drain tube. I put the unit through step 38 and forced a defrost, the heater came on. I gained access to the drain tube and cleared the restriction, I steamed the drain pan from the drain tube, clearing the ice allowing the evap pan to drain. I silicones the drained tube in place preventing any air leaks. Job complete. No water leaks detected."
Near Pflugerville, TX 78660
Wesley
Job Details: 07/27/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived onsite and replaced the control and the UI. All checks good. Customer will call back if I che does not resume normal production within 48 hrs. ; saved tckt
Near Austin, TX 78730
Luis
Job Details: 07/27/2020
REFRIGERATOR GE ZISS420DRJSS "Arrived on site for unit not dispensing ice. Removed bucket tested solenoid and motor both working diagnosed a defective bucket. Installed a new bucket added ice,tested ice dispenser unit working as designed"
Near Leander, TX 78641
Lou
Job Details: 07/27/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site to inspect dishwasher door not closing. Upon further inspection I found that both hinge friction pads were missing. I am ordering the friction pads and scheduled return service No water leaks observed during service. ; ordrng 3 WP8268961 (pad)s
Near Georgetown, TX 78633
Tyler
Job Details: 07/27/2020
WASHER WHIRLPOOL WTW8540BW1 Arrived on site for washer making grinding noises. After running diagnostics I couldn’t find my error codes. I put unit into high speed spin and found that the tub seal and bearing kit was bad.
Near Leander, TX 78641
Lou
Job Details: 07/27/2020
REFRIGERATOR WHIRLPOOL WRS315SDHT01 "Arrived on site to inspect refrigerator not dispensing ice. Upon further inspection, I tested the dispenser and it began to dispense then got locked up. I removed the ice bin and retested the motor and it operated as designed. I checked the coupling and it was tight. I found the rotary blades were loose and not turning properly. I removed and replaced the container and retested and the unit is operating as designed. No water leaks observed during service, job completed."
Near Cedar Park, TX 78613
Paul
Job Details: 07/27/2020
RANGE WHIRLPOOL WFE505W0JZ0 Arrived onsite for a range to replace the damaged control panel. I replaced the panel. Call complete.
Near Kempner, TX 76539
Al
Job Details: 07/27/2020
REFRIGERATOR GE GFE28GMKLES Arrived to install previously ordered parts.Removed and replaced the switches.Reassembled and unit tested as designed.All water lines were dry at the time of service.Customer satisfied.Job complete
Near Georgetown, TX 78626
Cliff
Job Details: 07/27/2020
REFRIGERATOR WHIRLPOOL WRX735SDHV00 Arrived on site to diagnose a refrigerator with an icemaker not functioning. Found no mechanical issues with refrigerator at this time and all parts and components functioning properly. No further repairs are needed and no leaks were found at time of service.
Near Austin, TX 78734
Brandon
Job Details: 07/27/2020
REFRIGERATOR JENN-AIR JBRFR30IGX00 "Arrived on site for customer complaint of door not closing. On its own, found lower hinge needed replacing, we replaced lower hinge, unit tested good."
Near Luling, TX 78648
Noah D
Job Details: 07/27/2020
RANGE FRIGIDAIRE FFEF3003UW "Arrived on site to inspect burners for not working, replaced all burners per last visit, all functions returned. Complete"
Near Austin, TX 78738
Leonardo
Job Details: 07/27/2020
VENTHOOD UNKNOWN UXT5536AAS3 Arrived on site to test unit for light button getting stuck. Found broken control. Replaced control test unit an dunit test good job complete
Near Kempner, TX 76539
Al
Job Details: 07/27/2020
REFRIGERATOR WHIRLPOOL WRF757SDHV00 "Arrived to inspect lighting issues.Removed and replaced the the freezer led, reassembled and unit tested as designed.All lights now work to customers satisfaction.Cleaned up work area.All water lines were dry at the time of service.Job complete"
Near Hutto, TX 78634
Wesley
Job Details: 07/27/2020
WASHER AMANA NTW4516FW3 Arrived onsite and tested unit for drain problem and found that a reset and calibration corrected ongoing drain problem. Also found blockage in hot water inlet. Cleared. Unit is now operating as designed. Advised customer on repair. All checks good.
Near Round Rock, TX 78664
Kayman
Job Details: 07/27/2020
DISHWASHER WHIRLPOOL KDFE104HPS0 Arrived onsite for dishwasher not spraying water. Upon inspection I found the unit showing a F3E4 error code indicating a failed motor. The unit would fill with water but not wash. I replaced the the sump and motor. The unit is now working as designed and no leaks detected at time of service. Job complete.
Near Austin, TX 78732
Luis
Job Details: 07/27/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site for cooling compliant. Replaced harness assembly,secured thermistor to correct location on suction line using foil tape and a zip replaced cover,secured cover with 4 screws,replaced defective freezer led module. Powered unit on ran diagnostics, hanged defrost setting to basic."
Near Dripping Springs, TX 78620
Robert
Job Details: 07/27/2020
MICROWAVE BOSCH HMB5051/01 "Arrived onsite to test unit not reading open/closed door. Tested unit and found that interlock switches were bad. Replaced all three switches, tested unit and unit functions correctly. Job complete."