Near New Braunfels, TX 78132
Noah D
Job Details: 03/09/2021
RANGE WHIRLPOOL KFGG504KP50 "Arrived on site to inspect range for a gas leak smell, upon inspection found no smell upon checking burner. Customer had stated they turned off gas and I found all gas spouts open. Customer did not lose pressure in tank, the flame issue was due to the cover being off center. Instructed customer on proper use. Complete"
Near Austin, TX 78737
Leonardo
Job Details: 03/09/2021
DISHWASHER KITCHENAID KDTE254ESS1 Arrived on site to test unit for unit leaking. Test unit and found unit leaking from motor. Replaced sump and motor test unit and unit test good no leaks present at this time job complete
Near Round Rock, TX 78665
Jimmy J.
Job Details: 03/09/2021
RANGE WHIRLPOOL WFG320M0BS3 "Arrived on site for Oven Cavity Bottom DAMAGED/USED IT FOR THE FIRST TIME YESTERDAY/EMITS A STRONG GAS ORDER. No apparent gas odor upon entering the home. Found oven bottom bent and sitting sideways in oven. Removed oven bottom and installed new oven bottom. Placed oven in diagnostics and no error codes came on, like the oven bake and broil igniters or burner tube. All range burners ignited as designed. No further repairs needed. Job completed."
Near Copperas Cove, TX 76522
Al
Job Details: 03/09/2021
DISHWASHER KITCHENAID KUDP01FLBL3 Arrived on site and inspected dishwasher issues from a recent STREEM call.R&R the UI and panel.Reassembled and unit didnt work.Found the unit will need the control 8564542Ordering the main control.Needs more work ; ordrng 1 8564542 (CONTROL BOARD)
Near Temple, TX 76504
Tyler
Job Details: 03/09/2021
WASHER MAYTAG MVWX655DW1 Arrived on site for washer not spinning close all the way. Upon arrival I ran diagnostics but this time found no error codes or any indications of software or hardware failure I then ran through every single test of one through 14 in the test diagnostics manual cycles and found that unit was filling agitating and draining and spinning as designed in the hot and cold valve did not show any signs of slow fills the unit spun the clothes that all the way and the unit drain very quickly after calling whirlpool techline (Austin sr# 7730190786) but they suggested at this time that because we cannot find any immediate failures for the issue that they have no recommendations on how to proceed and that unit is functioning as designed but after reaching our in-house reps I was able to narrow down to the Turman that the support rods are now starting to get weak and this is possibly due to the amount of wear and tear head on previous repairs and that when you push the tub d
Near Killeen, TX 76543
Al
Job Details: 03/09/2021
WASHER AMANA NTW4516FW3
Near Oglesby, TX 76561
Jonathan M
Job Details: 03/09/2021
WASHER KENMORE 11024422300 "Arrived on site for a washing machine that’s making a loud sound and is not spinning or draining. Inspected unit and work area.Removed front cover and found the lid switch bypassed from prior service leaving the customer with a safety issue. Spoke to SW and was advised to replace a coupler on the unit. Replaced the Cupler and was advised that due to the safety concern, we could not proceed with any further repair. Office will need to contact AHS regarding zero fair as the harness would need to be replaced. . Office will need further authorization if repair is made and to contact the customer once a determination is made. ; saved tckt"
Near Temple, TX 76502
Tyler
Job Details: 03/09/2021
REFRIGERATOR FRIGIDAIRE LFHB2751TF3 "Arrived on site for refrigerator making an odd noise, when dispensing ice upon arrival I found icemaker was not harvesting fully in diagnostics and it appeared that the valve was starting add more water then called for during allotted foil times for both dispenser and ice maker and was causing icemaker to now crack down tray. Will need to return with new ice maker and pressure regulator kit. ; ordrng 1 243297613 (Icemaker) and 1 Unknown (Pressure regulator + adapter kit)"
Near Copperas Cove, TX 76522
Al
Job Details: 03/09/2021
REFRIGERATOR WHIRLPOOL ED2FHAXSQ03 Arrived on site to install previously ordered part Replaced the control and unit powered on.Customer advised to wait approximately 24/48 hours for the unit to reach optimal temperatures.
Near Belton, TX 76513
Tyler
Job Details: 03/09/2021
DISHWASHER MAYTAG MDB8959SFZ4 I was on site for dishwasher rack that broke off the mounts according to the customers upon arrival. Upon further inspection I found out the reason the racks have fallen off was due to the sliding rails being damaged due to rust that oddly enough to not have been there but somehow the metal rails he got rusted out to the point that they had just fallen off completely but I could not find any other signs of wear and tear or any evidence of the customers and cause this how these rails got rest of the way they did is a mystery.I was able to install the new rails and reassuring test leave dishwasher fully to make sure everything is functioning as designed and that there were no leaks before during or after repairs since I had to move the machine. Call complete
Near Gatesville, TX 76528
Jonathan M
Job Details: 03/09/2021
REFRIGERATOR KITCHENAID KRFC704FBS01 "Arrived on site to install previously diagnosed parts. Inspected unit into work area. Replaced compressor, coupler, and non uv dryer. Placed unit in a vacuum in the vacuum held at -30 psi charged unit and pressures got to 105 psi on the high side and zero psi on the low side. Unit begin to run and cool the freezer section. Unit is working as designed. Call complete."
Near Belton, TX 76513
Tyler
Job Details: 03/09/2021
WASHER WHIRLPOOL RTW4516FW2 Arrived on site for washer taking too long to fill not advancing through cycles. Upon rival I found the same F 81 area code indicating a long or no fill time and upon further inspection I found that the water valve that was previously installed was still functioning as designed and receiving the proper 120 V to eat so annoyed as intended from the Acu. Upon checking the water pressure again I also found that the water pressure to the house was extremely low and I asked the customers if they had had a plumber per our last diagnosis and recommendation but they have not but the customer did state that they werent sure because they had always had low water pressure to the house but since the freeze it had gotten a lot worse so I did recommend them to get a plumber out there before we continue with any repairs because until the pressure Is properly restore to the house there is no way for the washer to continue advancing at the beginning the cycle unless the unit
Near Dripping Springs, TX 78620
Robert
Job Details: 03/09/2021
OVEN WHIRLPOOL KFGC506JSS00 Arrived on job for complaints of not able to adjust flame settings properly. Tested burners for flow and flame settings. The simmer setting for hi and low will change but barely noticeable. Flame working properly.
Near Canyon Lake, TX 78132
Noah D
Job Details: 03/09/2021
RANGE WHIRLPOOL WFE505W0HB2 "Arrived on site to inspect oven for not heating element, upon inspection found the front right element was missing completely, replaced switch due to sensor error, will need to order element . Office to reschedule ; ordrng 1 W11047722 (ELEMENT )"
Near Leander, TX 78641
Justin
Job Details: 03/09/2021
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Arrived on site for a refrigerator with visibly damaged parts. I replaced the door with labor and parts concession #WUN1000FPL1. I then reshaped the gasket. Unit is sealing good and has no more damage. Call complete.
Near Austin, TX 78744
Leonardo
Job Details: 03/09/2021
UNKNOWN UNKNOWN 123456789
Near Bruceville, TX 76630
Jonathan M
Job Details: 03/09/2021
DISHWASHER GE GSD2100V50BB "Arrived on site for a dishwasher that is leaking from the door. Inspected unit and work area. Unit appeared to be leaking from the inner door due to a chunk missing from the other door. Replaced the inner door and tested unit. Unit was still was leaking. Found a crack in the tub causing the leak.
Near Georgetown, TX 78628
Tommy
Job Details: 03/09/2021
MICROWAVE WHIRLPOOL WMC30516HZ0 Arrived onsite for mandatory scrap. Upon arrival replaced microwave unit took photo of old MS and New MS. Job Completed.
Near Austin, TX 78753
Scott
Job Details: 03/09/2021
WASHER AMANA NTW4516FW3 Arrived on site for knocking noise . Found tub full of water and drain pump humming . Will need drain pump on return . No water leaks detected at time of service. Call to set return ; saved tckt
Near Leander, TX 78641
Tommy
Job Details: 03/09/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived onsite for previously diagnosed parts. Upon arrival removed doors center, and all trays, got to unit wiring harness and replaced. Tested. Found unit was struggling to defrost with bad wire. Let customer know to allow unit to defrost then give time to cool. Tested unit with new wire. Unit is operating as designed. Job Completed."
Near Cedar Park, TX 78613
David S
Job Details: 03/09/2021
MICROWAVE KITCHENAID KMBP100ESS03 Arrived on site for microwave door not closing all the way. I inspected the unit and work area. I adjusted the door hinges and found the door closing all the way. I found the light not working. Because of the location of the microwave it will require a 2 man to removed the microwave from the cabinet. The office will reschedule ; ordrng 1 2man (2 man)
Near Pflugerville, TX 78660
Scott
Job Details: 03/09/2021
OVEN WHIRLPOOL WOS51EC0AS04 "Arrived on site for broiler not heating . Checked element ,found normal. Found bake relay failed on control board . Replaced control
Near Austin, TX 78726
Justin
Job Details: 03/09/2021
REFRIGERATOR WHIRLPOOL GSF26C5EXW00 Arrived on site for an IM not making ice. I gained access to IM and found ice already in mild. I found 120V going to IM but it did not harvest when jumped. I also found valve working. IM needs to be replaced. Ordering ice maker and office will need to reschedule.; ordrng 1 WPW10251076 (Icemaker)
Near Austin, TX 78754
Scott
Job Details: 03/09/2021
WASHER MAYTAG MTW5770TQ0 Arrived on site . Found both lid switch and harness burned up
Near New Braunfels, TX 78130
Jacob
Job Details: 03/09/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived onsite to replace part ordered by previous tech. Replaced part. Turned on unit. Let customer know to give unit time to make a bucket of ice. Job complete
Near Austin, TX 78728
Justin
Job Details: 03/09/2021
OVEN WHIRLPOOL WOD51EC0HS02 "Arrived on site for all oven with visibly damaged parts. Upon further inspection I found the bottom handle dented. I replaced handle (only one handle, returning g other handle). I also found the bottom vent cover was dented and bent upward making the door very difficult to open. I am ordering vent cover and will need to return to install. Office to reschedule. ; ordrng 1 WPW10351279 (Bottom Vent Cover)"
Near Waco, TX 76710
Jonathan M
Job Details: 03/09/2021
OVEN WHIRLPOOL WOS51EC7HW01 Arrived on site for an oven that won’t unlock. Inspected unit and work area. Customer advised the control lock was on and would not come off the control log. Attempted to place unit and service diagnostics and was unable to. Attempted to unlock the control lock and the unit kept walking back with the control lock. Advise the customer they would need a new control panel to correct the issue. The customer advised that this happened right after the winter storm and that their property management company is supposed to be resolving this issue.
Near Woodway, TX 76712
Jonathan M
Job Details: 03/09/2021
WASHER WHIRLPOOL WFW5620HW2 Arrived on site for a washing machine that has no power. Inspected unit and work area. Tested voltage at the wall and found a proper voltage. Tested voltage going through the line filter and found proper voltage.Tested voltage going to the user interface and found no volta ge. Disassembled unit and replaced the control. Turn the unit on and unit began to illuminate and except selections. Being at drained and unlocked the door.Reassembled unit and tested unit. Unit is now working as designed. Call complete.
Near Leander, TX 78641
David S
Job Details: 03/09/2021
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to install previous diagnosed part. I gained accesss to the heating element and reokaced it with new. I replaced the friction pads in the door hinges. I tested the unit and the door is no longer pulling up on its own and the heating element is coming on.
Near Pflugerville, TX 78660
Scott
Job Details: 03/09/2021
OVEN WHIRLPOOL WGG745S0FS02 Arrived on site . Replaced lower bake igniter and new screws . Oven is now preheating normally . No gas leaks detected at time of service. Job complete .
Near Liberty Hill, TX 78642
Tommy
Job Details: 03/09/2021
DRYER WHIRLPOOL LER7620LW0
Near Austin, TX 78750
David Z
Job Details: 03/09/2021
WASHER WHIRLPOOL MVWB835DW5 Arrived on site to install previously diagnosed parts to resolve non running washer. Replaced console and control. Retested and all is now working as designed. No water leaks found. Call complete.
Near Georgetown, TX 78633
Lou
Job Details: 03/09/2021
WASHER WHIRLPOOL WFW92HEFC0 "Arrived on site to inspect washer error codes. Upon further inspection, I placed the unit in diagnostics showing error code F3E1. Cleared the code and continued with testing. Unit is operating as designed. Customer advised that they cleaned the unit and ran a hot cycle through the unit and then when they washed some towels, the error code came back and the unit shut down. I tested the water level sensor and found 5VDC at the control. I removed and replaced the sensor and retested. Unit is operating as designed. No water leaks observed during service, job completed. I demonstrated to the customer on how to change the detergent setting and the water setting since they have a water softener system."
Near San Marcos, TX 78666
Jacob
Job Details: 03/09/2021
REFRIGERATOR KENMORE 596.7238341 Arrived onsite to replace part ordered by previous tech. Replaced door. Tested unit. Unit sealing properly. No issues at this time. Job complete
Near Cedar Park, TX 78613
Justin
Job Details: 03/09/2021
DISHWASHER WHIRLPOOL MDB7959SKZ0 Arrived on site to install previously diagnosed parts. I installed the new drain pump and put unit back into diagnostics. I ran a test cycle and found unit now working as designed. Observed no leaks after service. Call complete.
Near Niederwald, TX 78640
Leonardo
Job Details: 03/09/2021
OVEN WHIRLPOOL WFG525S0JS0 Arrived on site to replace valve. Replaced valve test unit for leaks no leaks present at this time job complete. Oven getting to 350.
Near Cedar Park, TX 78613
David S
Job Details: 03/09/2021
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 Arrived on site for icemaker not working. I inspected the unit and work area. I gained access to the ice maker and found it stuck in the down position. I tested voltage to the ice maker and found it fluctuating. I am ordering the control to complete the repair and ice maker just Incase. The office will reschedule when we have an eta on the parts. ; ordrng 1 W11284458 (Ice maker) and 1 W11196400 (Control)
Near Round Rock, TX 78665
Jimmy J.
Job Details: 03/09/2021
DISHWASHER GE GDT695SSJ0SS Arrived on site for NOT SENSING THE DOOR IS CLOSED THEREFORE THE UNIT WILL NOT START. Tested door latch and it is recognizing the door when open and shut.Job completed.
Near Spicewood, TX 78669
David Z
Job Details: 03/09/2021
RANGE WHIRLPOOL JDRP548WP03 Arrived on site to diag range that was not running the oven at all. On arrival found the control was stuck on the jenn Air logo and not progressing past it. Unit needs a new control. Control not with parts for today. Checked and ordered main control. Ui screen / control needed. Office to schedule return. ; ordrng 1 WPW10464534 (Control / Ui)
Near Austin, TX 78736
Leonardo
Job Details: 03/09/2021
DISHWASHER KITCHENAID KDPM604KPS0 Arrived on site to test unit for not working. Test unit and forum unit not filling with water. Test unit and found bad board. Replaced board test unit and found unit filling with water but not washing. Replaced sump and motor test unit and unit working correctly job complete. No leaks present at this time.
Near Austin, TX 78738
Leonardo
Job Details: 03/09/2021
DISHWASHER GE Gdf570SSJ0SS Arrived on site to test unit for no power. Test unit and found bad control and ui. Found damaged new board will replace both parts At the same time. Office to reschedule. ; ordrng 1 Wd21x24901 (Control board)
Near Lakeway, TX 78734
David Z
Job Details: 03/09/2021
OVEN KITCHENAID KEBS208SSS02 "Arrived on site to diagnose oven that was making noise when on and also has a dead upper broiler. Performed diagnosis and found the noise tied to the cooling fan. Need new cooling fan and broil element. Broil element feels rough on the outer coil. Advised that the broil element is showing zero stock, and fan is PSP. ; ordrng 1 WP9760774 (Broil element) and 1 WP8303972 (Blower motor)"
Near Austin, TX 78745
Leonardo
Job Details: 03/09/2021
DISHWASHER WHIRLPOOL WDF330PAHW4 Arrived on site to test unit for gasket coming off. Found gasket broken. Replaced gasket test unit and unit test good job complete.
Near Round Rock, TX 78665
Jimmy J.
Job Details: 03/09/2021
REFRIGERATOR WHIRLPOOL KBFS25EWMS3 Arrived on site for NOT MAKING ANY ICE- NOT DISPENSING ANY WATER. Found water turned off behind the fridge. Once water was turned on they requested a new water filter. Replaced water filter and purged filter. Tried jumping ice maker and found the ice maker motor had failed.
Near New Braunfels, TX 78132
Jacob
Job Details: 03/09/2021
DRYER WHIRLPOOL WED5620HW Arrived onsite to replace part ordered by previous tech. Replaced part. Tested unit. Unit tested good. No issues at this time. Job complete
Near Georgetown, TX 78628
Tommy
Job Details: 03/09/2021
MICROWAVE KITCHENAID KCMS1555SSS1 "Arrived onsite for for microwave not heating. .; ordrng 1 8206282 (Wiring harness)"
Near Hutto, TX 78634
Jimmy J.
Job Details: 03/09/2021
MICROWAVE WHIRLPOOL WMH78019HB3 Arrived on site for F21 ERROR CODE WHEN USING VENTHOOD. Placed in diagnostics and F2E1 and F4E9 came up. Removed control and installed new control. Heated microwave with cup of water and heated as designed. Vent fan operating as designed. No errors displayed. Job completed.
Near Georgetown, TX 78626
Tommy
Job Details: 03/09/2021
OVEN WHIRLPOOL WFC150M0EW3 Arrived onsite for previously diagnosed parts. Upon arrival replaced unit control and tested. Unit is operating as designed. Job completed.
Near San Marcos, TX 78666
Jacob
Job Details: 03/09/2021
DISHWASHER WHIRLPOOL WDT710PAHB0 Arrived onsite for to replace parts ordered by previous tech. Replaced both parts. Tested unit. Unit tested good. No leaks at this time. Job complete.
Near Round Rock, TX 78665
Jimmy J.
Job Details: 03/09/2021
WASHER WHIRLPOOL WFW9550WR00 Arrived on site for STARTS IT AND IT COMES ON FOR A COUPLE MINS/FILLS W WATER AND THEN SHUTS OFF IN ABOUT 5 MINS AND >>. Placed in diagnostics and got F20 error code. Checked hose to pressure switch and no kinks found. Screens werent clogged at the valves. Both valves were opened to max. No leaks in hoses. Pressure switch may be faulty otherwise the washer is running as designed. Job completed.
Near Spicewood, TX 78669
David Z
Job Details: 03/09/2021
DISHWASHER GE GDT720SSF4SS "Arrived on site to follow up on dishwasher not filling after repair. Ran unit and heard no water coming in, and drain pump always running. Found connector for flood switch was not fully engaged and seated. Forced connector in. Unit began filling immediately. Call complete."
Near Lakeway, TX 78738
Leonardo
Job Details: 03/09/2021
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site to test unit for unit not getting water. Test unit and found valve not connected. Secured connection test unit and unit test good job complete.
Near Spicewood, TX 78669
David Z
Job Details: 03/09/2021
REFRIGERATOR KITCHENAID KBFS22ECMS00 "Arrived on site for refrigerator not making ice. Found unit would cycle but not fill. Removed icemaker and found chunks of ice in the fill tube. Melted down ice in fill tube. Retested and was able to get unit to fill properly.
Near Austin, TX 78758
Justin
Job Details: 03/09/2021
REFRIGERATOR GE TBX18GABARWW Arrived on site for leak in ice maker. Upon further inspection I found fill tube frozen over and when IM calls for water it would leak out the back of the unit where the fill tube connection is. I thawed out the fill tube with my steamer and cycled IM again. Unit is no longer leaking and working as designed. No more leaks observed after service. Call complete.
Near Austin, TX 78750
Paul
Job Details: 03/09/2021
WASHER MAYTAG MHW5630HC0 "Arrived onsite for a washer to replace the previous diagnosed parts. I replaced the tub, rotor, and stator. When replacing the parts the heater bolt broke. The heater will need to be replaced before the unit can be tested. Ordering W11314664 heater. Office to RS.; ordrng 1 W11314664 (Heater)"
Near Georgetown, TX 78633
Lou
Job Details: 03/09/2021
RANGE WHIRLPOOL WFE770H0FZ2 "Arrived on site to install previously diagnosed and ordered parts. Due to the main control and membrane failures from the unit being installed correctly, I removed and replaced the main control and membrane and tested the unit. Unit is operating as designed. Job completed."
Near Austin, TX 78735
Leonardo
Job Details: 03/09/2021
MICROWAVE GE PT970SR3SS "Arrived on site to test unit for microwave not having power. Found bad fuse, will need to replaced fuse and mag cap and diode. Office to reschedule 2 hour job. ; ordrng 1 WB02X11243 (Filter board)"
Near Spicewood, TX 78669
David Z
Job Details: 03/09/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to install previously diagnosed parts. Installed Ui, main control, deli control and deli drawer. Retested unit and most features are back online, but deli control is still not allowing you to change settings. . Ordering ice box fan, led control and power supply to cover DC voltage items. ; ordrng 1 WPW10624574 (Power supply) and 1 W10804160 (LED control) and 1 W10846539 (Ice Box fan)"
Near Georgetown, TX 78626
Tommy
Job Details: 03/09/2021
WASHER WHIRLPOOL WFW9200SQ00 "Arrived onsite for washer making loud noise. Upon arrival found unit operating as designed. Tested shocks and motor found unit is operating correctly.Job Completed."
Near Round Rock, TX 78681
Jimmy J.
Job Details: 03/09/2021
DISHWASHER WHIRLPOOL WDF331PAHB0 "Arrived on site to install previously diagnosed parts. Removed hose. Installed new check valve hose and main hose. Placed dishwasher in diagnostics and ran through a full diagnostics cycle. No leaks detected. Dishwasher draining as designed. Informed customer that because the check valve hose was missing there was also a clamp missing. With this, I used zip ties to secure the hose at the disposal connection to ensure it would not come loose. Customer was appreciative that we made the extra measure. No leaks detected after securing hose to disposal. Job completed."
Near Austin, TX 78749
Leonardo
Job Details: 03/09/2021
OVEN WHIRLPOOL WFG505M0BS3 Arrived on site to replace board and igniter. Replaced both parts test unit and unit heating to 350 job complete.
Near Leander, TX 78641
David S
Job Details: 03/09/2021
REFRIGERATOR GE TFX22JRBBWW "Arrived on site for fridge not cooling all the way. I inspected the unit and work area. I gained access to the evaporator and found a partial frost pattern. I found the compressor and fans not on, I moved the cooling setting to coldest and everything turned back on. I found the fans working. The call needs to be reschedule for during the week so we can call ge techline and properly diagnose the fridge. ; O-emld tckt"
Near Austin, TX 78745
Leonardo
Job Details: 03/09/2021
DISHWASHER WHIRLPOOL KDFM404KPS0 Arrived on site to test unit for damaged front panel. Replaced panel test unit and unit test good job complete.
Near Kyle, TX 78640
Jacob
Job Details: 03/09/2021
WASHER WHIRLPOOL WTW4955HW1 Arrived onsite for unit making noise. Tested unit. Heard grinding during one particular stop when changing gears. Checked unit underneath. Noticed that cam was grinding when turning by hand. Replaced cam and actuator. Tested unit in quick wash cycle. No noise issues at this time. Job complete
Near Georgetown, TX 78628
Lou
Job Details: 03/09/2021
REFRIGERATOR KITCHENAID KSSS42QHX00 "Arrived on site to install previously diagnosed and ordered part. Due to the FC evaporator motor failure, I removed and replaced the motor and tested. Unit is operating as designed.No water leaks observed during service, job completed."
Near Round Rock, TX 78664
Jimmy J.
Job Details: 03/09/2021
WASHER AMANA NTW4516FW3 Arrived on site to install previously diagnosed parts. Removed gear case and installed new gear case. Installed new belt and cam. Placed in diagnostics and washer is running as designed. Job completed.
Near San Marcos, TX 78666
Jacob
Job Details: 03/09/2021
DRYER WHIRLPOOL WED7500GC0 Arrived onsite for door not staying closed when in use. Tested unit. Found that strike was bad. Replaced strike. Tested door. No issues at this time. Job complete
Near Manor, TX 78653
Scott
Job Details: 03/09/2021
REFRIGERATOR WHIRLPOOL WRT108FZDB02 "Arrived on site for no cool fridge . FZ 20 ,fresh room temp. Found big ice ball on welds of evap . Will need sealed system . Ordering compressor and evap . Returning with us dryer and port lock ring kit . Can we checke entitlement? Weiggh 3 hrs . Call to set return.; ordrng 1 AUTHO and 1 CNOTES and 1 LOCKRINGKIT and 1 W10836706 (EVAP) and 1 W11092625 (COMPRESSOR ) and 1 WEIGH3HRS"
Near Cedar Park, TX 78613
David S
Job Details: 03/09/2021
DISHWASHER GE GDF520PGJ2BB
Near Austin, TX 78728
Justin
Job Details: 03/09/2021
MICROWAVE WHIRLPOOL WMH53521HZ4 "Arrived on site for MW that was sparking. Customer stated the spark only happened one time and it was at the bottom of the unit. Upon further inspection I found there was excessive grease on bottom of unit. I gained access to turn table motor and found the turntable motor, harness, and bottom plate of MW all burnt. It appears they had a small grease fire under their unit and it caused the burn.
Near Luling, TX 78648
Jacob
Job Details: 03/09/2021
REFRIGERATOR WHIRLPOOL KRFC302ESS02 "Arrived onsite for unit not making ice and door not opening correctly. Tested door. Door was opening as designed. Put in new ice maker. Ice maker was still not getting power, and food in freezer are getting frozen. Ordered parts. Please call Techline on next visit. Office to reschedule ; ordrng 1 WPW10120827 (cntrl-elec) and 1 WPW10356039 (cntrl-elec) and 1 WPW10594329 (control DAMPER) and 1 WPW10631452 (cntrl-elec)"
Near Leander, TX 78641
David S
Job Details: 03/09/2021
MICROWAVE WHIRLPOOL WMH54521JZ0 Arrived on site for microwave making a noise and not heating. I inspected the unit and work area. I tested the unit and I could hear the magnetron making a horrible noise. I inspected the wiring and found no burnt or damage wiring. The magnetron is on order we havent received it yet. The office will reschedule when we have the magnetron. ; O-emld tckt
Near Pflugerville, TX 78660
Scott
Job Details: 03/09/2021
MICROWAVE WHIRLPOOL WMH31017HS6 Arrived on site and replaced cavity themosat after double checking original diagnostics. Found t-stat had failed . Replaced and unit powered on . Unit is heating to WP specs . Job complete
Near Leander, TX 78641
David S
Job Details: 03/09/2021
WASHER WHIRLPOOL WFW5620HW0 Arrived on site for washer leaking. I inspected the unit and work area. I found fault code f5e2 door lock error. I inspected the hoses and bellow. I found the bellow torn and leaking. All other hoses are free of holes and damage. I activated the door lock and found it working as designed. I am ordering the bellow. I spoke to the customer about the operation of the unit and the limits of what it can and cannot wash. . ; ordrng 1 W11314648 (Bellow)
Near Georgetown, TX 78633
Lou
Job Details: 03/09/2021
MICROWAVE WHIRLPOOL WMH32519HZ5 "Arrived on site to install previously diagnosed and ordered parts. Due to the unit venthood light continuously going out, I removed and replaced the main control and tested and unit failed again as the light blew out. I removed and replaced the harness and retested and the unit is operating as designed. Job completed"
Near Robinson, TX 76706
Jonathan M
Job Details: 03/09/2021
MICROWAVE WHIRLPOOL UMV1160CS9 "Arrived on site to install previously diagnosed parts. Replaced the door and tested the unit. Unit still left the cavity light on and would not start a cycle. Disassembled unit and found the spring and the clip that engage on the secondary switch had fallen off causing the switches not to be engaged when closing the door. Reset both clip and spring and tested unit. Unit is heating, counting down, and is working as designed. Call complete."
Near Georgetown, TX 78633
Lou
Job Details: 03/09/2021
DISHWASHER KITCHENAID KDTE234GPS0 "Arrived on site to install previously diagnosed and ordered part. Due to the sump/motor assembly failure, I removed and replaced the the assembly and tested. Unit is operating as designed. No water leaks observed during service, job completed.
Near Austin, TX 78728
Justin
Job Details: 03/09/2021
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site for wall oven with intermittent UI failure. Customer stated the UI will intermittently not work and will not respond to touch. He stated when he cycles the power it will begin working again. I found a bad UI. I cycled power at breaker and installed a new UI. I cycled power back on and unit now working as designed. I advised customer he needed to connect unit to WiFi. Call complete.
Near Woodway, TX 76712
Jonathan M
Job Details: 03/09/2021
RANGE JENN-AIR JGRP436HL00 "Arrived on site for arrange that still has no ability to bake or broil. Inspected unit and work area. Tested the unit and found the user interface was attempting to start a bale and broil cycle. However, gas never entered the unit nor did the igniters click. Spoke to CS and was advised to check the TOD sensor on the unit. Attempted to pull out the unit and found the unit was too heavy to remove. Spoke to DW and was advised to order a second technician to return. Ordering parts except for the door valve that could be causing this issue and office will need to schedule a return trip for two technicians for upcoming service. ; ordrng 1 CNOTE (TWO TECHS) and 1 W10859573 (sensor TEMP PROBE) and 1 W11356248 (CONTROL) and 1 WP4450249 (thrmst-fix TOD)"
Near Bellmead, TX 76705
Jonathan M
Job Details: 03/09/2021
REFRIGERATOR FRIGIDAIRE FFHS2622MSYA Arrived on site for a refrigerator that’s leaking water into the ice bin. Inspected unit and work area. Because revise that the unit does make ice with that he thinks that it leaks somewhere. Checked unit and jumped the icemaker. Found the unit icemaker running but skipping back in certain spots during the cycle possibly causing the fill portion to continue to run. Replaced ice maker and tested unit. Unit is now working as designed. Call complete.
Near Waco, TX 76710
Jonathan M
Job Details: 03/09/2021
REFRIGERATOR WHIRLPOOL WRT519SZDM02 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Went to replace the evaporator and found the evaporator had a hole in it where the lines bend to reach the capillary tube. Reordering parts and office will need to schedule return visit due to needing 3 hours for job. ; ordrng 1 W10836706 (evaporator) and 1 W11092625 (compressor)
Near Copperas Cove, TX 76522
Tyler
Job Details: 03/06/2021
REFRIGERATOR FRIGIDAIRE GLHS37EHSB Arrived on site for refrigerator freezing everything in the fresh fruit section. Upon arrival I was able to verify that the freezer temp were within range of where they were set out to 0° and the freezer was roughly between zero and five when Temp checked. You have a fine in the freezer it was roughly 26° upon arrival even though the temperature set was at 37. I found there was a lot of ice buildup that had frozen around the damper motor causing it to stick open allowing too much cold air to go in to the fresh food section I was then able to replace the damper motor and then reassemble the unit to verify that it is functioning as designed in opening and shutting as needed the customer also stated on arrival that they were having a water dispenser issue but upon further investigation I found the dispenser was working fine but the pressure from the water filter seem to be a little low due to the fact that the water filter was a few years old and hadnt b
Near Austin, TX 78759
Scott
Job Details: 03/06/2021
RANGE KITCHENAID KGSC308LSS0 Arrived on site for right side burners with lower then normal flames . Adjusted front burner and got better flame cone . Back burner wouldn’t adjust . No gas leak detected at time of service. Job complete .
Near Temple, TX 76501
Kayman
Job Details: 03/06/2021
WASHER WHIRLPOOL MVWC565FW1 Arrived onsite for washer not spinning or washing. Upon inspection I found F7E2 and F7E1 errors for shifter and basket speed. I inspected the shifter and all checked good. I ran a auto diagnostics cycle and found the cold water was not engaging. Only hot water entering the unit. I found the shifter would not shift into agitation. I will need to order he inlet valve(W11038689) and return with the shifter for repair. Other parts Incase needed. I inspected he gear case and it looked good no oil present. May need AUTHO if control ends up being needed. ; ordrng 1 W11038689 (Inlet valve)
Near Killeen, TX 76542
Wesley
Job Details: 03/06/2021
WASHER WHIRLPOOL WTW4816FW2 Arrived onsite for low flo after storm. Found valves operating perfectly. Recalibrated unit and tested. All checks good. Advised customer on reset option.
Near Jarrell, TX 76537
Cliff
Job Details: 03/06/2021
MICROWAVE WHIRLPOOL WMH78019HZ0 Arrived on site to replace interlocks on microwave. Installed updated interlock kit and tested unit. Found all is functioning properly at this time.
Near Cedar Park, TX 78613
David Z
Job Details: 03/06/2021
COOKTOP JENN-AIR JGC6430ADB "Arrived on site to diagnose cooktop that customer says is sparking but taking forever to light. Checked burners and found all are good and sparking good. When you turn on the gas you do not hear a hiss or smell gas. You have to leave valve open until eventually gas comes. Once it runs you can use all burners. No other gas appliance in the house is having any issues at all. Regulator must be bad / clogged since supply is good and its not isolated to one burner. Ordering PSP regulator. Office to schedule when we have regulator.; ordrng 1 W11170853 (Regulator)"
Near Georgetown, TX 78628
Lou
Job Details: 03/06/2021
RANGE WHIRLPOOL WFE540H0ES0 "Arrived on site to install previously diagnosed and ordered part. Due to the element failure, I removed and replaced the bake element and tested. Unit is operating as designed. Job completed"
Near Killeen, TX 76543
Wesley
Job Details: 03/06/2021
MICROWAVE WHIRLPOOL GMC305PDS07 Arrived onsite and found display fried from power surges during the storm. Attempted reset to correct. Will need display but boards
Near Liberty Hill, TX 78642
Lou
Job Details: 03/06/2021
COOKTOP KITCHENAID KECC667BSS02 "Arrived on site to inspect cooktop not heating. Upon further inspection, I found that when turning the burners/elements on, they would not come on. I tested voltage at the outlet and found 240V. When I went to plug the power cord back in, I found that the front piece of the outlet was stuck to the power cord. The front piece was broken off at the rivet. I was able to get the power cord plugged in securely and tested the cooktop and it is operating as designed. I advised the customer of my findings I recommended that the customer have an electrician replace the outlet. Unit left unplugged for safety, job completed."
Near Georgetown, TX 78633
Lou
Job Details: 03/06/2021
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site to inspect refrigerator temps. Upon further inspection, I found a large block of ice on the RC evaporator. Found the FC section is cooling good. I am ordering the hv control, evaporator motor harness, shims, clamps and a CNOTE-LSO PER CUSTOMER REQUEST AND TRAINING. No water leaks observed during service..; ordrng 4 CNOTE (SHIMS)s and 2 W11456069 (Clamps)s and 1 CNOTE (LSO per customer request)"
Near Georgetown, TX 78626
Jonathan S
Job Details: 03/06/2021
WASHER WHIRLPOOL WFW6620HW0 "Arrived on site for stacked washer customer believes it not working properly and may need a turn up. Inspected unit and work area. Performed diagnostics mode and checked fault codes. Found fault code F0-E2 over suds, F0-E5 off balance load, F5-E2 lock fault and F0-E1 load drum in cleaning cycle. Performed manual test cycle and tested all components. Ran automatic test cycle and found unit reaching correct spin. Found unit needs balanced. Adjusted leveling feet operation and retest spin mode. All tested good.
Near Austin, TX 78757
Scott
Job Details: 03/06/2021
RANGE WHIRLPOOL KSGG700EWH0 "Arrived on site ,replaced control and UI control. All checked normal . No gas leaks detected at time of service. Job complete."
Near Round Rock, TX 78681
Justin
Job Details: 03/06/2021
WASHER KENMORE 110.168525 Arrived on site for a washing machine not pinning. Upon arrival customer stated they are already thinking about getting a new machine. Upon further inspection I found tub very difficult to turn freely and if it did it would catch it self intermittently. I gained access to the gear case and found significant oil leak and rust. I found a bad gear case and will need to be replaced.
Near Troy, TX 76579
Kayman
Job Details: 03/06/2021
REFRIGERATOR WHIRLPOOL ED5KVEXVB00 Arrived onsite for refrigerator leaking from the dispenser. Upon inspection I found the dispenser was no longer leaking or only leaking intermittently. Customer has to place cup underneath and will fill the cup full in about an hour. I accessed the rear of the unit and confirmed correct voltage at the wall. I also confirmed voltage going to the valve when dispensing. As I was checking the valve I noticed it was leaking. I replaced the valve and there is no longer a leak.The unit is working as designed at this time and no leaks were detected during time of service. Job complete.
Near Austin, TX 78741
Jacob
Job Details: 03/06/2021
WASHER AMANA NTW4516FW3
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 03/06/2021
WASHER WHIRLPOOL MVWC565FW2 Arrived on site to install previously diagnosed part. Removed valve and installed new valve. Job completed.
Near Lockhart, TX 78644
Noah D
Job Details: 03/06/2021
WASHER AMANA NTW4516FW3 "Arrived on site to inspect washer for not starting, upon inspection found the latch working but customer stated it has a intermittent problem that is not fixed by reset. Will need to replaced latch. Office to reschedule ; ordrng 1 W11307244 (LATCH)"
Near Troy, TX 76579
Kayman
Job Details: 03/06/2021
RANGE AMANA ACR4303MFB4 Arrived onsite for range oven not heating. I verified 240 v Ac at the wall but the L1 wire on the terminal I found had burned in half. I replaced the terminal block and repaired the wire.
Near Killeen, TX 76541
Wesley
Job Details: 03/06/2021
WASHER MAYTAG MVWB850YG0 Arrived onsite and found unit operating with bearing failure. Completely bearing replacement. Tested unit. All checks good. Advised customer on repair.