Arrived onsite for dryer smell and not drying for a time. Tested unit and found all checks good. Advised customer on maintaining air duct and other maintenance concerns. Unit is now operating as designed.

Arrived on site for a refrigerator with the light not working. Upon further inspection I found the RC LED out. I also found the liner damaged where the door switch is. I found the RC LED bad and needing replacement. I am ordering both the LED and door switch to replace. Office to reschedule.; ordrng 1 W11577968 (RC LED) and 1 W11123941 (Door Switch)

Arrived onsite for questions and concerns and provided customer with instruct based on questions about operations and design.

Arrived onsite for for range oven with light that wont turn off when the door is closed or the button is pushed on the console. I and ordering x1 SWTCH-LITE and ROD-DOOR. Office to reschedule ; ordrng 1 W11370463 (ROD-DOOR) and 1 WP9757262 (SWTCH-LITE)

Arrived onsite for not heating. Arrived onsite and found unit operating with burnt shorted power cord. Replaced damaged power block. Unit is set up to operate properly. Customer will replace the power supply cord. All else checks good.

"Arrived onsite for refrigerator ice maker not producing. Upon inspection I found that the icemaker wouldnt reset. I am ordering 1x ice maker and rescheduled; ordrng 1 AEQ72909602 (ICE MAKER ASSEMBLY,KIT)"

"Arrived onsite for repeat defrost issue. Cuwromer had the unit turned off for 4 days prior to arrival. Checked deli control for obvious signs of water damage, some water stain but not corrosion. Read disclosure on findings with 5 door refrigerators and stacking issues that are common. Customer will reach out to Kitchenaid for assistance before deciding on whether or not to proceed."

"Arrived onsite for refrigerator not cooling properly. Upon inspection I found that there was a rip on the right side rc door gasket, customer also informed me that there was ice buildup in that back of rc and fc which could be caused buy the torn gasket. I check the thermistors though disagree mode and found them good tested the rc fan and fc fan and found the good I checked the drain tube for clogs found none and the drain tube was not sagging. The unit was running when I arrived and was cooling ; ordrng 1 W10917313 (GASKET-DOR)"

Arrived on site to replace previously ordered parts for range. Replaced rf burner and tested unit. Found all is functioning properly at this time.

Arrived on site for a refrigerator with the lights not working. I found both the RC lights and the FC light bad. I am ordering all three parts and the office will need to get autho and reschedule. ; ordrng 2 WPW10515057 (LED)s and 1 WPW10515058 (Top RC LED) and 1 AUTHO (Autho)

Arrived on site to diagnose a range that is making whooshing noises in oven. Found all is operating normally and customer is hearing gas burner lighting.

Arrived on site for a dryer making a loud noise. Upon arrival the customer stated it is a loud screech and tends to happen when there is a load in it. I tested the unit and was not able to replicate the sound. I gained access to the inside of the unit and found the felt on the front drum bearing was ripped apart and bad. This was allowing the drum to dig into the plastic bearing and physically damage it. In order to repair the unit it will need new felt and a front drum bearing. Ordering both and the office will reschedule. ; ordrng 1 WE09X20441 (Felt) and 1 WE3M26 (Front Drum Bearing)

Arrived on site to diagnose a range that is not heating in the oven. Found DSI module shorted and replaced it. Tested unit and found all is functioning properly at this time.

Arrived on site and replaced front panel and this has corrected door alignment. While dryer is running a thumping can be heard. Found bearing slide on drum has broken. New one will be needed to correct the issue.; ordrng 2 279441 (Bearing slide)s

Arrived onsite for not drying and tested. Found unit is operating as designed. provided customer instruct on dishwasher drying well. All checks good.

"Arrived on site for a refrigerator not cooling. Upon arrival the customer stated that the refrigerator was making a loud click followed by a hum and then would go quiet. They found this would continue to happen, therefore, they unplugged the unit. The customer had the unit pulled out. Upon further inspection I found some indentions from the wheels on the ground and showed it to the customer. I put pics in SD of this. I plugged the unit back in and was able to replicate the failure. I then checked amp draw to the start device and found it ramping to 9 amps and then dropping. This indicates a bad start device. I installed a new start device and found the same issue. This indicates a compressor failure. I am ordering SS and the office will reschedule with a SS tech and 2 hour job. ; ordrng 1 SSParts (Service Management Ordering) and 1 2Hour (2 Hour)"

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the door latch assembly and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived onsite for dryer not turning on. Upon inspection found unit would not start. Turned drum and was spinning freely. Disassembled unit and found belt loose, idler on the base and motor shaft broken. Will need Motor replacement. Ordering blower wheel and and repair kit. Office to prescreen for not heating.; ordrng 1 279827 (Motor) and 1 WP694089 (Blower) and 1 4392065 (Repair kit)"

Arrived on site to diagnose a dishwasher that is not cycling properly. Homeowner was told unit was in warranty and would be covered. Unit is over 12 months old and is out of warranty.

"Arrived on site to test unit for error, tested unit found wash basket has broken off the spider arm and rattling and scrapping in tub damaging bellow, clamp and shocks, will require a complete rebuild, tub assembly ,front and rear basket, tub seal, shocks, bellow, outer bellow clamp and 2 men 2 hours, office to get authorization and reschedule ; ordrng 2 DC66-00470A (Front damper shocks)s and 1 DC97-04973B (Outer seal clamp) and 1 DC64-01570A (Bellow) and 1 DC97-14380A (Drum assembly) and 1 DC69-00804A (Tub seal) and 1 DC97-14604D (Rear tub) and 1 DC97-14541B (Front tub) and 1 2men (2 hours)"

Arrived on site to diagnose a dishwasher that is not cycling properly. Found circ pump failed and replaced it. Tested unit and found all is functioning properly at this time. No leaks were found after service was performed.

"Arrived on site and found saved error codes F9E4, F7E Found polarity is reversed at terminal block corrected this and cleared errors and ran a diagnostic cycle and it did not get past step two and then shows F7E2 and saves F9E4 . If washer is started on a normal cycle it will show the correct time and then a few seconds after door is closed it will show eight hours and one minute and nothing happens. Sent a video to KV/service management. Spoke with techline and they recommended checking windings on motor and they check good. They recommended replacing control board and control panel at the same time. 7733898747; ordrng 1 W11556556 (Console) and 1 W11505996 (Control)"

"Arrived on site. Replaced defective mullion rail tested door operation good. For no ice issue found kink at water line,removed kink tested icemaker unit working as designed."

"Arrived to inspect shaking. I found the hub assy was loose, but could not access it due to a seized agitator and I applied penetrant to soak in prior to our return. The gear case had signs of oil leakage and it was spread throughout the lower part of the machine. Office to order gear case, cam, belt, drive hub and wash plate required. CX is aware to not attempt use until we return to complete. No leaks observed during service.; ordrng 1 W11550891 (Agitator) and 1 W10528947 (Hub Assy) and 1 W11454734 (Gear Case) and 1 W10721967 (Cam) and 1 WPW10006384 (Belt)"

"Arrived on site. Found ui and no lights powering on removed removed cover found screws to extensions off,adjusted screws tested door operation lights and ui working.

"Arrived on site for washing machine stoping Mid cycle and not spinning out clothes. I inspected the unit and work area. I found no fault codes in diagnostics. I ran a diagnostics cycle and found the unit running as designed. I gained access to the gearcase and found no signs of premature wear, and no oil leaks. I removed the slider and found it and the rotor stator in good condition. I gained access to the control and tested the drain pump and recirculating pump, I found both in range. I checked the water valve and found it with in range and the lines and filter clear. I checked the pressure hose and found it clear. I am ordering the control as it is not sensing the water level properly and shutting off. The office will reschedule when we have eta on the part. ; ordrng 1 W11419171 (Control)"

Arrived on site for refrigerator needing previously diagnosed Evap fan motor and thermostat asm. Upon rival installed required parts and then reassembled unit and verified that icemaker still functioning as designed. Informed customer that unit would need a solid 24 hours to stabilisd him as well as an additional 24 hours to fill the bucket up with ice. Call complete

"Arrived on site to test unit for loud humming noise, tested unit was not able to mimic sound, advised customer to monitor and record video, of sound and provide it to use on returning trip, bleach dispenser is not hold bleach, will need bleach dispenser as well on returning trip, office to reschedule ; ordrng 1 5221ea1008f (Valve) and 1 ACZ73410702 (Bleach dispenser)"

Arrived on site for refrigerator needing previously diagnosed defrost related parts. Upon arrival installed all required parts and then reassembled unit and inform customer to give unit 24 hours to stabilize and cool temps as well as an additional 24 hours to fill bucket back up with ice. Call complete

"Arrived on site to test unit for not starting tested u it found motor humming but not turning, replaced shift actuator and control board, unit still not running correctly, ordering motor and capacitor office to reschedule ; ordrng 1 W11026785 (Motor) and 1 W11395618 (Capacitor)"

Arrived on site for dishwasher wall oven not turning on. Upon arrival confirmed issue. Found stable 240 connection but found charring and damage on ACU as well as charring on thermal fuse. After replacing thermal fuse and ACU I also inspected main harness at terminal and found all wires nuts loose. Tightened down all connections and found full oven functions restored as designed. Call complete

Arrived on site for dryer not heating. Upon arrival confirmed issue. After further testing I found element asm had failed and broke cutoff fuse when element burnt up. Replaced element/cutoff asm and reassembled and tested dryer. Found unit heating as designed. Also located exhaust for dryer outside and found clog. Informed customer they would need a dryer vent cleaning prior to using the dryer and to prevent any further wear. Call complete

"Arrived on site to test unit for dishwasher not starting, tested unit found start button and others on console a not responsive, cant put unit into diagnostics, a console will be needed , ordering console; ordrng 1 W10813131 (Console)"

Arrived on site for wall oven getting hot on exterior of unit. Upon arrival customer stated unit was releasing a lot of heat from underneath unit. Upon further inspection (45minute bake cycle) I found unit exhaust functioning and releasing heat from under cen5 as designed. Documented findings with techline Sr#773389919 Techline stated that due to how exhaust is built into unit its normal to feel high heat from exhaust. Unit functioning as designed. Call complete

"Arrived on site to test unit for basket wobble, tested unit found basket has separated in two on the bottom, will need new basket to fix issue, customer want new unit, stated to customer if parts are available I have to fix it, provided customer with whirlpool customer service number, called tech line and presented my findings, was authorized to proceed with repair, SR#7733898682, ordering basket office to reschedule ; ordrng 1 W10554251 (Basket)"

"Arrived on site for light issues. Diagnosed a defective led module,per service pointer installed updated led modules. Autho S84638"

Arrived onsite and found customer testimony to indicate control symptoms because sometimes the dishwasher would work and other times it would not. Attempted to drill out the stripped screw unsuccessfully for 10 minutes. Ordering the panel and inner door so that the door can be rebuilt as the door will need to be bent and damaged to separate them. Office to reschedule. ; ordrng 1 W11461694 (Panel) and 1 W11559689 (Inner door)

Arrived on site for Asher needing previously diagnosed gearcase and cap. Upon arrival reconfirmed issue and installed both required parts. Reassembled and tested unit. Found no leaks and washer now functioning as designed with no noise. Call complete

Arrived onsite for not drying. Upon arrival test unit with vent test kit and tested poor. Also checked blower and found lots of lint in housing. Thermal fuse is good. Found fractured element. Also noticed unit did not have feet and was sitting directly onto the floor. Ordering element and 4 feet. Office to reschedule ; ordrng 1 WP3387747 (Element) and 4 49621 (Foot)s

"Arrived to inspect door issue. I found the mullion was incorrectly molded and causing the bottom of the door to not be able to seal. I applied a straight edge to the lower mullion to lower front metal border section and found nearly a 1/4 gap. The top left hinge was bent and the metal backer and outer skin were deformed. I contacted the mfg tech line, tech JR and advised of my findings. File# 7733901022 Due to the issues of the mullion and upper left hinge, the unit has been put in for replacement. No leaks observed during service."

Arrived onsite for fridge is not cooling condensation in fridge on back wall - control light went out to set temp. Upon arrival inspected unit. Found the drain pan is clogged and causing sheet of ice to block air flow to RC. Also temp control on front assembly housing is out. Freezer will need to be thawed out naturally and towels available for the melted ice. Part needs to get researched. Office to reschedule ; O-emld tckt

"Arrived to inspect noise. I found the CX was using after-market filters and they would pop the filter door open. I was able to adjust the housing to get it to stay closed and the CX will replace the filter with a factory authorized unit if the issue persists. No leaks observed during service.

Arrived on site to test unit for unit not drying correctly. Found and heating element. Will replace element ; ordrng 1 W10703867 (Heater)

"Arrived on site to replace icemaker and UI/control kit from previous diagnosis. Found no issues with ice maker as it was responding to diagnostics. Ice maker thermistor was in range, took reading from dispenser UI j10-1 to j10 Temps were correct in FC, RC and ice compartment. Thermistors were all in range. Water dispensing to ice maker properly. Replaced control/ui. If issues persist with ice maker recommend temp monitor. Job complete."

"Arrived onsite for SAFETY MW arced from the right side and had a burning odor present + tripped breaker and making odd noise. Upon arrival tested unit and found buzzing sound coming from high voltage parts. Found diode blown. Need to replace high voltage parts magnetron, diode, and capacitor. Call Safety team with findings. During conversation with SAFTEY, I was asked if unit is on dedicated circuit and unit is not it is in same circuit as range. Safety said that microwave must be on circuit of its own. SAFTEY has agreed that if customer calls electrician to connect Microwave on its own circuit, then they will cover the repair.

"Arrived to instal previously diagnosed and ordered parts. I removed the diverter assy and installed the replacement. I tested the unit and it operated as designed.

"Arrived onsite for Icemaker makes loud noise and is not making any ICE . Upon arrival found that the ice maker is not making noise ,it is the compressor.found the back cover crushed and inspected compressor and found the rear left and right mounts are not secured and the compressor is tilted forward. Called techline and tech recommends Replacement of compressor due to mounts being bent/ broken and for realignment of refrigerant lines. After push the compressor, the noise is now intermittent. Tech gave SR#7733899103 . SW will be ordering parts. Office to reschedule ; ordrng 1 WPW10496649 (Water tube)"

"Arrived on site to install previously diagnosed parts. Removed old parts and installed new ones. Tested all burners after reassembling to make sure everything was working. Unit is operating as designed no leaks observed during service, Job completed."

Arrived on site to replace previously ordered parts for cooktop. Noted orifice holder didn't come with new lines and lines are needed. Ordering lines for center burner and office to set return appointment. ; ordrng 1 W10566296 (Line) and 1 W10566297 (Line)

"Arrived on site to inspect dishwasher door damage. Upon further inspection, I found the outer door panel dented at the bottom right and left corners (photos). I advised the customer that the part would be ordered and our office would contact when the part arrived to schedule return service. I placed the unit in diagnostics showing no error codes and tested. Unit is operating as designed. I am ordering the outer door panel in SS. Office to schedule return service due to the availability of the part. No water leaks observed during service.; ordrng 1 W11416371 (Outer door panel)"

"Arrived on site to install previously diagnosed parts, installed new control and new FC fan motor harness. Unit should operate as normal. No leaks observed during service, job completed."

Arrived on site for dishwasher not functioning. I inspected the unit and work area. I found the dishwasher console display leds messed up. I gained access to the UI control and found it corroded. I was able to get the unit into diagnostics and tested all components. I am ordering the UI control reschedule; ordrng 1 W11505225 (UI control)

Arrived on site to diagnose a microwave with vent fan making unusual noise. Tested unit and all parts are functional.

Arrived on site to diagnose a range that is not controlling temps. Found relay in control sticking and causing runaway temps. Control will need to be replaced to complete repairs and office to set return appointment; ordrng 1 W11256088 (Control)

Arrived on site to diagnose a refrigerator that is not dispensing ice. Found auger motor frozen over and removed ice and replaced motor. Tested unit and found all is functioning properly at this time. No leaks were found at time of service .

Arrived on site to diagnose an oven that is not responding to user input. Found ui malfunctioning and it will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W11297709 (Ui)

Arrived on site to replace previously ordered parts for refrigerator. Upon inspecting unit found relay used to test compressor wasn't good causing misdiagnosed compressor. Installed new relay from personal stock and all is working properly at this time. No leaks were found at time of service.

"Arrived on site to diagnose a refrigerator that is not cooling properly. Checked unit for uv dye and dye didn't get into system due to either faulty compressor or bad drier. Compressor also making unusual noise. Compressor, drier, and rc evap all to be replaced to complete repairs. Office to set return appointment for 3 hours.; ordrng 1 W10832994 (Compressor) and 1 W11506635 (Coupling)"

Arrived on site to replace previously ordered parts for dryer. Replaced control and tested unit. Found all is functioning properly at this time.

"Arrived on site for refrigerator, RC not cooling. Inspected unit and work area. Found defrost issue. Gained access to control and jumped heating circuit. Gained access to evaporator and traced voltage to heater. Will need to replace defrost heater. Schedule return for Thursday the 23rd. ; ordrng 1 WR51X10055 (Defrost heater)"

Arrived on site for oven not maintaining temperature. Inspected unit and work area. Performed temperature test and on test if no repair is needed. Performed temperature test on 350? and recorded the first 5 cycles. Found average temperature at 350?. Canceled cycle and checked temperature at 425? and found unit preheated as designed. Spoke with customer on user care guide.

"Arrived on site to install previous diagnosed parts. Installed spring and coupler. Assembled unit and tested operation. All tested good, no water leaks detected during service."

"Arrived on site for fridge not making ice . Ran all diagnostics checks . IM is harvesting . Found valve failed . Checked and heater harness is in good shape . Ordering water valve. No water leaks detected at time of service. Call to set return ; ordrng 1 W11535162 (Valve)"

"Arrived on site for dishwasher not starting or operating. Inspected unit and work area. Performed diagnostics mode, no error codes. Found when unit went to fill in test mode control powered off. Ran normal cycle and found control lights flashing on and off. Gained access to control"

Arrived on site for cooktop with broken warmer knob. On arrival confirmed issue and found multiple cracks. FouNd Integrity of switch still intact. Couldnt pinpoint cause of failure and will need findings reported to techline on how to proceed. ; ordrng 1 Cnote (Need techline call from tg on following business day)

"Arrived on site for dishwasher rework. Inspected unit and work area. Per diagnostics mode and checked fault codes. Found error F7-E1 heating circuit interrupted. Ran test cycle and found all components operating. Removed unit and element, installed new. Assembled unit and reinstalled. Performed diagnostics mode and ran test cycle. All tested good, no water leaks detected during service."

Arrived on site for a washing machine knocking around when in spin and throwing a UE error. I put the unit into diagnostics mode and only found stored error code UE for unbalance error. I then tested the spin and agitate and found they ran as designed. I tested the suspension and found it bouncing like a ball. This indicates bad suspension rods. I gained access to the bottom of the unit and found it good. I am ordering the other three suspension rods and will return with the one on hand to install. Office to reschedule; ordrng 3 DC97-05280W (Suspension)s

Arrived on site to install previous diagnosed part. Removed damaged badge and installed new. Tested operation and found unit working as designed. Job completed.

"Arrived on site for refrigerator not cooling. Upon arrival I confirmed issue and upon further inspection found signs of heavy defrost issue in fc extending past cover. Found following results from thermistors based on temps (actual) on arrival: 675k(c thermistor), 192k (fc thermistor), under (-20 buried in ice) 47k (defrost thermistor). Found all other functions of unit functioning within specs except ACU not reading proper temps in unit and not entering defrost mode in normal operation. Will need office to reschedule once availability of part/s is known. And customer will unplugged unit until repairs are completed to allow unit to defrost thoroughly; ordrng 1 W11321508 (Hv control)"

"Arrived on site to install previous diagnosed part. Uninstalled unit and removed heater, installed new. Assembled unit and reinstalled. Performed diagnostics mode and ran test cycle. All tested good, no water leaks detected during service."

"Arrived on site for a refrigerator that was leaking water and getting condensation from the dispenser. Upon arrival I found condensation right by the ice door, and I found the ice door not fully closed. I gained access to the inside of the dispenser assembly and found significant corrosion. In order to repair the unit it will need a new dispenser assembly, ice door, and ice door motor. ; ordrng 1 EAU59551204 (Ice Door Motor)"

"Arrived on site for refrigerator with dim lights and butter tray gasket falling off. Inspected unit and work area. Removed butter tray and added Whirlpool adhesive to gasket and reinstalled. Removed all failed LED modules and installed new. Found all modules working and gasket correct. Job completed, no water leaks detected during service. Spoke with customer on service pointer and service performed."

"Arrived on site for a refrigerator not cooling. Upon arrival the unit was on but had no cool at all. I gained access to the back of the unit and found the start device would click on and off, and the compressor would not run. I checked amp draw at the start device and found it would ramp to 19 and then cut out. I then ohmd out the windings and found them good per WP tech sheet. This indicates a bad start device. Due to the wrong unit being on file I will need to order the correct part. Office to reschedule. ; ordrng 1 WPW10189190 (Start Device) and 1 WPW10662129 (Capacitor)"

"Arrived on site and inspected refrigerator and found frozen drink items on the top shelf. Interior of house is 90 degrees. A gallon of milk is partially frozen, took pictures. Observed damper closed and then open. Replaced thermistor and in service test seven changed it from 6 to 3 making fresh food section 3? warmer overall reported to techline 7733893900, job complete"

Arrived on site to test unit for console not connecting to Wi-Fi. Found bad console ordering console office to reschedule ; ordrng 1 W11600370 (Console)

"Arrived on site and found saved error codes F9E4, F5E1, ran diagnostic cycle and found dishwasher filled and wash motor is running but water movement from lower spray arm looks weak. Sound lower spray arm is not secured in place, after resetting it took another video and water movement is stronger. Also recommend to homeowner that water be run at the kitchen sink until it is at its hottest before starting dishwasher to get best wash results. Also recommended running a machine cleaner like washer magic to remove any sediment or buildup that could be effecting wash performance, job complete."

Arrived on site to test replace sump but couldnt take unit out due to unit stuck due to tile and counter. Advised customer to get unit out and accessible for us to work on it she will call back when unit is out. ; O-emld tckt

"Arrived on site and inspected ice machine, parts previously ordered did not arrive. Found ice machine is an exterior covered pool deck. Took one picture to assist routing and timing of service call. D

Arrived on site to test unit for doer opening when unit is heating. Called Techline and per Techline after testing we need to replace switches. Office to Reschedule File#7733890174; ordrng 3 W11397156 (Switches)s and 1 W11580028 (Switch) and 1 W11444621 (Gear assembly)

"Arrived on site and inspected refrigerator and found water on the bottom of the fresh fruit section. Inspected fresh food evaporator drain and found it is not blocked or clogged. Removed rear tower and found water is condensating from Gasket where ice box attaches to rear bulkhead, Service pointer for adapter replacement/upgrade may be helpful, management will review call. Multiple pictures uploaded to KB/service management"

Arrived onsite for dishwasher not cleaning dishes properly and not dispensing rinse aid. Upon arrival customer stated rinse aid has been at same level for months and it is used daily. Put in diagnostics and unit would error out with PC error. Spoke to SW for troubleshooting. Found wash motor not functioning properly. Unit will need main control wash motor and dispenser. SW will attach parts. Office to reschedule will need AUTHO.; ordrng 1 NeedAUTHO (Need AUTHO)

"Arrived on site and inspected water and found it will not enter a diagnostic cycle. Set washer to run on quickwash and it filled with water and started agitating, after several minutes it gave an F 11 error code. at minimum motor control would need to be replaced motor contro likely control panel and control board would also need to be replace because it will not enter diagnostics.

"Arrived onsite for damaged filter housing. Unit in warranty, provided POP. Upon arrival customer stated that after changing filter the unit started leaking. Upon arrival inspected filter housing and found no issues. Did find that when water was being dispensed the dispenser would leak from above. Disassembled dispenser housing. Found water tube failed and water would squirt from a fold in the tube. Will need to order dispenser water tube. Tech will need a string/wire to fish the new tube through the door. Office to reschedule ; ordrng 1 WPW10386778 (Water tube) and 1 WP2300868 (Fitting) and 1 WP2198677 (Fitting)"

"Arrived on site and inspected refrigerator and found freezer temperature is showing 25? when set at -6?. Took pictures. Unit likely has a slow leak on the seal system. Refrigerator should be referred to an LG certified company sealed system parts would be covered, job complete."

Arrived on site to install previously diagnosed parts. We gained access to the back of the unit and replaced the regulator. We used our gas leak detector and found small traces of gas coming from the orifices when not in use still. We were also able to use a lighter above the burner head and see the gas spit out while not in use. We were also able to replicate it when the gas line was shut off at the wall. The customer stated it will typically do this for a day to a day and a half after the gas is turned off. Upon further inspection I found the left side manifold had a stripped screw stuck in the valve. Reordering the left manifold to install. I called techline and spoke to Travis and received SR# 773388828 Travis stated the customer had to check gas pressure at the wall coming into the unit before any further action is taken at the wall. The customer called the gas company while on site and we will need to be on site in order to pull out the range for service. The office will need to contact the customer to coordinate and install. Well will also need a two hour job with two technicians. ; ordrng 1 W11333175 (Left Side Manifold) and 1 W11333176 (Right Side Manifold)

"Arrived on site for dryer control show to check filter. Inspected unit and work area. Performed air flow test and found good air flow (green light). Performed diagnostics mode and checked fault codes, found none stored. Found vent is longer than recommended according to user care guide( pg 17). Found unit operating as designed. Spoke with customer on air flow and user care guide."

"Arrived on site to test unit for smoking. Found wash basket not sitting even and rubbing on outer tub when spinning. Also found bellow was damaged from rubbing. Also found drain pump rusted and signs of water dripping on pump. Dispenser leaking and suspension needs replaced. Would need front tub, rear tub with bearing and seal, drain pump, below, dispenser, suspension, and wash basket. Would need 2hr and 2man for repair. Not confident repair would hold. ; O-emld tckt"

"Arrived on site and inspected refrigerator and customer has a temperature logger showing it dropping below 33?. Customer is aware that refrigerator has a thermistor and a damper that is responsible for regulating fresh food temperature. customer will continue to monitor refrigerator for correct operation, job complete"

"Arrived onsite for Washer drum out of place states plastic rim looks shredded. Upon arrival unit is not connected to or near water connections. ran diagnostics and got F5-E1 lid switch, F7-E1 basket speed sensor fault. Inspected unit and found both rear suspension rods disconnected from outer tub. The suspension bushing were broken off. Reinstalled tub with current suspension to be able to test spin cycle. Test spin and the basket wobbles violently. Need to replace suspension, gear-case, tub ring, ring adapter both rear hinges; ordrng 2 W10461176 (Hinge)s and 1 W11222084 (Ring adapter) and 1 W11261590 (Gearcase)"

"Arrived on site and inspected dryer and found Laura wheel is broken again. Replaced it again, send pictures to KB/service management again. Reported replacing blower wheel twice within 90 days 7733887554"

ordrng 1 W11109595 (Motor evap harness)

"Arrived on site for dryer not heating . Checked element ,fuses, thermostats. All checked normal. Cleaned a bunch of lint out of dryer . Found outlet is dropping a leg . Checked voltage at terminal block , if plug is moved slightly unit will have full voltage . Recommended customer have electrician look at outlet .

"Arrived on site to test unit for squeaking noise, customer stated that ice has been getting thin also, reviewing customer videos was able to pin point noise to recirculation pump, called tech line and presented my findings, was advised to follow service pointer W11623132, ordering new pump, OFFICE TO MAKE SURE THE MANUFACTURE DATE IS NOT BELOW APRIL OF 2022, also reservoir drain pump was making a high-pitched sound as well and will need to be replaced. Sr#7733894092 office to reschedule ; ordrng 1 W11542868 (Reservoir drain pump) and 1 W11542867 (Recirculation pump)"

Arrived on site for for front right lid not secure to cabniet . Found lock missing . Replaced lock . Top of dryer is now secure . No lint build up at time of service. Job complete

"Arrived on site to test unit for no heat, tested unit found shorted heating element and cutoffs, will need element and thermal cutoffs to complete job ; ordrng 1 WP3387747 (Heater)"

Arrived onsite for to diagnose ice machine that wont drain. Upon inspection I found that the external pump had failed. I installed new pump and tested unit and found unit operating as designed. No leaks.

"Arrived on site for no ice and water. Found filter not secured installed filter adjusted housing tested water dispenser passed,ohmed fill tube heater reading open ordering filter door and fill tube. ; ordrng 1 W11596134 (Fill tube) and 1 W11347069 (Filter door)"

Arrived onsite for refrigerator not cooling. Upon inspection I found that the defrost thermistor was in the right place. I also leveled unit causing doors not to seal properly. I removed ice as well. Job complete

"Arrived on site for ice and cooling complaint. Found some ice in bin,removed deli drawer found fresh food evaporator incased in ice. Unit will need new thermistor assembly and per service pointer drain kit. ; ordrng 1 W11457241 (Drip pan)"

"Arrived onsite for range oven not working. Upon inspection I found that the oven was working properly, it was due to user error. Job complete"