Service History 558 - Appliance Express

We serviced a

WHIRLPOOL REFRIGERATOR

Model MSS25C4MGZ06

Near Leander, TX 78641

Justin

Job Details: 03/15/2022

"Arrived on site for a refrigerator not cooling on either side. Upon arrival the customer stated they could hear a click and rattle every few minutes. I unplugged the unit and then plugged it back in to jumpstart the compressor. I could hear the start device and compressor overloading. Due to this I installed a new start device and cap. I tested the unit and found the same issue occurring. I then checked voltage to the compressor and found a good 120VAC I also measure amp draw to the compressor and found it would jump to 19 amps, drop to 8 amps for a few seconds, and then cut out. This indicates a faulty compressor and SS. I am ordering all SS parts. Office to reschedule with a SS tech. ; ordrng 1 W11546692 (Evap) and 1 W11370574 (Compressor) and 1 W11506635 (Access Valve) and 1 WPW10143759 (UV Drier) and 1 R600 (R600) and 1 Lokrings (Lokrings)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH54521JZ00

Near Leander, TX 78641

Justin

Job Details: 03/15/2022

"Arrived on site to install previously diagnosed parts. I installed the harness, socket, turntable motor, and control. I then tested the unit with a MW safe cup of water and found it working as designed. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Round Rock, TX 78665

Justin

Job Details: 03/15/2022

Arrived on site for a refrigerator not cooling. I found the start device and cap bad. Found wrong part in start device box. Ordering correct part and office to reschedule to install. ; ordrng 1 WPW10197428 (Start Device)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS08

Near Round Rock, TX 78664

Justin

Job Details: 03/15/2022

Arrived on site for a microwave with the light not working. I replaced the socket and the unit is now working as designed. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model DU810SWKT0

Near Copperas Cove, TX 76522

Tyler

Job Details: 03/15/2022

Arrived on site for dishwasher with broken rack wheels. Upon arrival customer also stated they wanted a full assessment to know whether or not they should replace unit or not as a whole. Upon arrival confirmed complaint and found that the front left upper rack will mount broken and the right and left side rails were also bent not lower unit to sit properly in the dishwasher. Also found door seal failing as well as motor leaking and seized up even though it was getting 120 V it was stuck and not operating. At time of completing diagnosis customer stated that with the amount of parts needed they wanted to go ahead and shop around for a new unit versus making any repairs. Reassembled unit collected service fee call completeWPW10247394 (motor asm)

We serviced a

AMANA RANGE

Model ACR4303MFS5

Near Copperas Cove, TX 76522

Tyler

Job Details: 03/15/2022

Arrived on site for range needing previously diagnose burners oven sensor and control. Upon arrival inside all needed parts reassembled and tested unit and with customer supervision found that the two top big burner still not working (per how customer was instructed from lowes salesman) as designed. called techline and spoke with Austin sr#77333184863. Austin stated burners turning on without pressure plate being activated is normal opera but for best use the pressure plate would need to be depressed. Techline instructed me to refer customer to part instructions sheet (W11390126). Customer expressed dissatisfaction from whirlpools claim wants wants to contact whirlpool for further assistance. Call complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near San Marcos, TX 78666

Noah D

Job Details: 03/15/2022

"Arrived on site to inspect unit for leaking, upon inspection found the unit leaked from under the door. Replaced inner door and moved over all hardware. No change was found and door still leaked. Ordering dispenser and returning with gasket. Office to reschedule ; ordrng 1 WPW10671905 (DISPENSER)"

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW3

Near Austin, TX 78723

Tyler L

Job Details: 03/15/2022

"Arrived on site with JI for install of previously diagnosed parts. Unstacked dryer and installed pressure sensor. Tested and unit is still doing the same thing. Installed new ACU and tested. Unit now functioning as designed. Tested with drain and spin as well. No issues at this time, no water leaks detected, job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ00

Near Kempner, TX 76539

Tyler

Job Details: 03/15/2022

Arrived on site for refrigerator with LEDs going out. Upon arrival confirm complaint and found the freezer LED wires broken as well as the top back left RCLED shorting out after replacing both LEDs I reassembled and tested the unit and found all LED functions have fully restored and working as designed. Call complete; ordrng 2 W11239944 (Module (Tg truck stock) (dont order))s

We serviced a

WHIRLPOOL FREEZER

Model WRS325SDHZ08

Near Canyon Lake, TX 78130

Andrey

Job Details: 03/15/2022

"Arrived on site to test unit for no cooling, tested unit found compressor running pulling.30 amps, evap fan is running, removed evaporator cover and found only a little frost buildup on capillary tube and sound like water running through the evaporator, will need sealed system to fix cooling issue, ordering compressor, evaporator, dye drier, access valves, LOC ring kit with all necessary loc rings and nitrogen, request in two hours on returning trip office to reschedule; ordrng 1 W11546692 (Evaporator) and 1 W11504449 (4/2NRAL00 (Capillary Tube to Evaporator)) and 1 W11506619 (8NKMS00 (Suction Line to Evaporator)) and 1 W11580057 (Compressor) and 1 W11504415 (8.5/8 NR MS 00 (Suction Tube to Compressor)) and 1 W11504431 (7/5NRMS00 (High Pressure Side to Compressor)) and 1 W11506619 (8NKMS00 (Process Tube to Compressor)) and 2 W11506635 (Access valve)s and 1 WPW10143759 (UV drier) and 1 LOCringkit (LOC ring kit) and 1 R600kit (R600kit) and 1 Nitrogen (Nitrogen)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDW04

Near New Braunfels, TX 78130

Andrey

Job Details: 03/15/2022

"Arrived on site to test unit for no cool , tested unit found compressor creating loud rattling sound and after about 5-10 seconds shuts off, getting 8-10 amp spike right before it shuts off and gets hot fast, will need sealed system to fix issue, ordering evaporator,compressor, access valves and lock ring , requesting 2 hour on return visit, office to reschedule ; ordrng 1 W11370574 (Compressor) and 1 W11504415 (8.5/8 NR MS 00 (Suction Tube to Compressor)) and 1 W11504431 (7/5NRMS00 (High Pressure Side to Compressor)) and 1 W11506619 (8NKMS00 (Process Tube to Compressor)) and 1 W11282685 (Evaporator (research Part)) and 1 W11504419 (8/7 NR AL 00) (Suction Line to Evaporator)) and 1 W11504449 (4/2NRAL00 (Capillary Tube to Evaporator)) and 1 R600/kit (R600/kit) and 1 Nitrogen (Nitrogen) and 1 LOKringkit (LOK ring kit) and 1 WPW10143759 (DRIER UV) and 2 W11506635 (Access valve)s"

We serviced a

GE OVEN

Model JKP15W0A2WW

Near Maxwell, TX 78656

Andrey

Job Details: 03/15/2022

"Arrived on site to test unit for burning smell, tested unit found customer has put unit into clean cycle, grease started to burn off, and the customer turned off breaker, tried to unlock unit but unit stayed closed because cycle has not completed, door was manually opened but the lock was now in the way and would not allow door to close, not able to turn off light and heat escaping, not heating to desired temp, was able to unlock the lock and put it in proper position, advised customer not to use clean mode in future to prevent damage to unit, tested unit to 350, unit is heating running as designed, no burn smell detected job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB07

Near San Marcos, TX 78666

Andrey

Job Details: 03/15/2022

"Arrived on site to replace previously diagnosed ice maker kit, replaced ice maker, put ice maker through diagnostics cycle, ice maker completed cycle and filled with water, unit running as designed job complete"

We serviced a

JENN-AIR COOKTOP

Model JED8345ADB15

Near Leander, TX 78641

David S

Job Details: 03/15/2022

Arrived on site for cooktop burner not working. I inspected the unit and work area. I found the front right center switch intermittently not working. I quoted customer for the switch. Reschedule for Monday 3/21/22. Ordering switch. Customer will pay full amount on return trip; ordrng 1 WB25T10102 (Halogen bulb) and 1 W11088181 (Switch)

We serviced a

JENN-AIR REFRIGERATOR

Model JF42NXFXDE02

Near New Braunfels, TX 78132

Andrey

Job Details: 03/15/2022

"Arrived on site to test unit for LED modules not working in RC, tested unit found 4 led modules out in RC, called tech line was advised to follow recent service pointer released on this issue, all 10 LED modules will need to be replaced at once to the proper part number W11484836, all housing will need to be inspected for corrosion and moisture, if any found will need to report back to tech line for documentation, Sr#7733184394, if inverter is determined band, it will also will need to be replaced, ordering parts and requesting 2 hours on return visit, office to reschedule ; ordrng 10 W11484836 (LED module)s and 1 Cnote (2 hours on return visit)"

We serviced a

GE OVEN

Model JK3800SH4SS

Near Leander, TX 78641

David S

Job Details: 03/15/2022

Arrived on site for oven showing fan error code. I inspected the unit and work area. I found the fan not coming on during bake. I gained access to fan and found it receiving good voltage. I quoted customer for the fan and build. I installed the new fan. I reassembled the unit and tested it. It is now working as designed. Customer paid in full with check #17020. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW6120HC0

Near Belton, TX 76513

Jonathan M

Job Details: 03/15/2022

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replace the motor and belt and found the cam sent with me had been properly used and damaged. Went ahead and installed it for now anyway. The customer advised that she had also requested that her dispenser be fixed because the bezel was broken. Ordering basil and re-ordering the cam. Rescheduled customer to 3/18. ; ordrng 1 W10721967 (Cam) and 1 W11550898 (Dispenser bezel)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ00

Near Georgetown, TX 78626

David Z

Job Details: 03/15/2022

Arrived on site to install new upper LED module. Replaced and verified lights stayed bright and didn't dim. Call complete.

We serviced a

GE REFRIGERATOR

Model GSL23WGSBBS

Near Georgetown, TX 78626

David Z

Job Details: 03/15/2022

"Arrived on site to diagnose refrigerator that isn't dispensing water. Innarrival customer advised me another company has already replaced the valve and water line, but linens freezing in the door. Company recommended new door. Confirmed diagnosis and verified line is freezing in the door due to failing insulation in the door. Ordering new door and autho for door and seal. Office to schedule with AHS approval. ; ordrng 1 WR78X11420 (Freezer Door) and 1 WR24X20454 (Door Gasket)"

We serviced a

KENMORE DRYER

Model 417.8112231

Near Georgetown, TX 78626

David Z

Job Details: 03/15/2022

"Arrived on site to diagnose dryer that door isn't staying closed on. Checked door and found door is sagging due to a bad hinge, and broke the strike and catch. Unit needs new strike catch and hinge to fix the door. The unit is also not heating. Checked airflow and found bad airflow. Unit needs hinge, strike, catch and failed internal safety devices due to overheat. Landlord will contact office with estimate approval or denial.; ordrng 1 137105100 (Hinge) and 1 3204267 (Thermostat)"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Georgetown, TX 78626

David Z

Job Details: 03/15/2022

Arrived on site to diagnose range that was not thoroughly heating items when baked. Housing inspector said unit was off in terms of temp. Ran Temps and calibration. Found average temp of 343. Adjusted calibration from -20 to -10. Unit now heating as designed. Call complete.

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Georgetown, TX 78633

Lou

Job Details: 03/15/2022

"Arrived on site to inspect washer not working. Upon further inspection, I found the unit unplugged. Plugged it in and immediately the drain pump came on, but it was not draining the water. I attempted to place the unit in diagnostics, and it failed. I tried one more time and this time it was successful. I found it showing error code F9E1-drain pump failure. I tested the pump at the control and found it good. Attempted to drain the water from the unit and it failed. When I went to continue with testing the unit shut down. I tilted the unit back and using my shop vac, I removed the water from the unit and inspected the drain pump. I find metal pins inside the pump. Cleared the debris and reinstalled the pump. I removed and replaced the main control and retested and unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

KENMORE DISHWASHER

Model 665.13543N412

Near Georgetown, TX 78626

David Z

Job Details: 03/15/2022

"Arrived on site to diagnose dishwasher that isn't washing or drying dishes. Checked errors F7E1, F5E1. Ran diagnostic and found unit fills but doesn't engage, diverter just spins. Unit needs new sump and motor at minimum, unable to verify heat since unit is stuck in flood state.Ordering sump. Return visit set for 3/21. Office to collect service Fee via CC on file of $139.99 + tax, total $151.54. ; ordrng 1 W11230103 (Sump and Motor)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Georgetown, TX 78626

David Z

Job Details: 03/15/2022

Arrived on site to install previously diagnosed inlet valve to resolve no cold water. Replaced valve and tested unit. Verified all is working as designed.

We serviced a

KITCHENAID ICE MACHINE

Model KUIC15POZP2

Near Austin, TX 78759

Gerry C

Job Details: 03/15/2022

"Arrived to inspect thin ice and excessive heat. I found the hot side of the sealed system was above 160 degrees, verified via thermography and is excessive and caused by a failing compressor. Office to order parts and schedule with SO 332831. No leaks observed during service and please allow 3 hours for return service.; ordrng 1 WPW10605286 (Compressor) and 1 W10843121 (Non uv dryer) and 1 WPW10218037 (Evaporator) and 1 W10913906 (Access valve)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Georgetown, TX 78626

Gerry C

Job Details: 03/15/2022

"Arrived on site to install previously diagnosed parts, removed old parts, installed new gearcase and slider, reassembled unit and calibrated the new gearcase and then ran a diagnostics test cycle. Unit working as designed and ensured to install a new zip strip properly to drain hose. No water leaks observed, job complete."

We serviced a

MAYTAG MICROWAVE

Model MMV1175JZ0

Near Bertram, TX 78605

Cliff

Job Details: 03/15/2022

Arrived on site to replace previously ordered parts for microwave. Replaced control and tested unit. Found all is functioning properly at this time.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Georgetown, TX 78633

Lou

Job Details: 03/15/2022

"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=23 degrees and RC=38 degrees. I disassembled the FC section and found ice at the bottom of the FC evap,cover. Using my steamer, I removed the ice and removed the evap cover and found ice on the evaporator; a sign of the unit not defrosting. I tested defrost mode in test 38 and the unit began to defrost. I removed the ice and removed and replaced the evap motor harness and tested unit in test #4. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Hutto, TX 78634

Wesley

Job Details: 03/15/2022

Arrived onsite and found broken fridge switch. Replaced door switch. Unit is now operating as designed. All checks good. Advised customer on repair.

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Hutto, TX 78634

Wesley

Job Details: 03/15/2022

"Arrived onsite and replaced failed shifter, symptom unchanged, called techline and spoke with Austin #7733184512Verified new shifter and harness are good from control but old shifter is open line. Techline suggested old shifter may have killed the control because the control wont energize the shifter now. Ordering ACU to complete. ; ordrng 1 W11419171 (Acu)"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Hutto, TX 78634

Wesley

Job Details: 03/15/2022

Arrived onsite and inspected oven for unpleasant smell during bake. Determined unit is operating normally and safely and advised customer on findings. Provided advice on venting options and safety measures. All checks good.

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Taylor, TX 76574

Wesley

Job Details: 03/15/2022

Arrived onsite for unit not running at all. Verified power at wall. Found failed timer motor and no power from blue wire to switch or fuse. Replaced timer. Called techline and began checks after timer replacement did not resolve. Determined L1 shorted to neutral in supply. Improper voltage at power block. Advised customer that electrician would be need to resolve issue. ; O-emld tckt

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Round Rock, TX 78664

Justin

Job Details: 03/15/2022

"Arrived on site to install previously diagnosed parts. I installed the control and then tested the unit. I found the unit now running as designed. I went to install the gearcase and splutch. I found no gearcase oil, the shaft was in good shape and had no play, and there was no noise in the spin. However, I did find that the splutch had some wear on the gears and needed replacement. I replaced the splutch and then tested the unit again. I ran a calibration cycle and test cycle. I found the unit now running as designed. Call complete."

We serviced a

WHIRLPOOL OVEN

Model WOS31ES0JS01

Near Pflugerville, TX 78660

Scott

Job Details: 03/15/2022

"Arrived on site for dead oven . Found thermal fuse blown . Replaced fuse . No error codes , ran preheat. No issues found .

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Round Rock, TX 78664

Scott

Job Details: 03/15/2022

"Arrived on site for filter popping out of housing . After several attempts ,did manage to get filter to stay put . Water pressure is checking normal. No unusual dispensing of chatter . Ordering filter head and valve . No water leaks detected at time of service. Call to set return ; ordrng 1 W10179146 (Valve)"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW1

Near Pflugerville, TX 78660

Scott

Job Details: 03/15/2022

"Arrived on site for,replaced gearcase , cam ,belt . Ran diagnostics wash all checked normal. No water leaks detected at time of service. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW06

Near New Braunfels, TX 78130

Andrey

Job Details: 03/15/2022

"Arrived on site to test unit for FC not getting cool enough, tested unit found evaporator only has 3 back coils frost on them , compressor running all the time causing it to over heat and turn off, GFCI plug never trips, after speaking to Susie, sealed system will be needed to fix cooling issue, customer would want this done asap, ordering compressor, evaporator, UV dye drier and access valves office to reschedule ; ordrng 1 W11407409 (Evaporator) and 1 W11267620 (Compressor) and 1 WPW10143759 (UV dye drier) and 2 W11506635 (Access valve)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF989SDAM00

Near Pflugerville, TX 78660

Scott

Job Details: 03/15/2022

Arrived on site for fridge still leaking from top. Found icemaker has leaking and thermistor failed .ordering ice maker . Left icemaker off . No other leaks detected at time of service. Call to set return ; ordrng 1 WPW10764668 (Im)

We serviced a

WHIRLPOOL DRYER

Model WET4024HW0

Near Austin, TX 78752

Matthew

Job Details: 03/15/2022

Arrived onsite for dryer making noise during use. Upon inspection found front of drum scraping the front door panel. Drum appeared to be out of round. Will need to replace drum. Ordering seal if not supplied with drum. Office to reschedule ; ordrng 1 3391834 (Drum assy) and 1 W10823581 (Door seal) and 1 279264 (Seal)

We serviced a

KITCHENAID MICROWAVE

Model KOCE900HSS02

Near New Braunfels, TX 78132

Andrey

Job Details: 03/15/2022

"Arrived on site to replace previously diagnosed console control and appliance manager, called tech line to confirm parts were needed sr#7733182324 replaced parts, tested unit, unit now running as designed, advised customer to call Wi-Fi team to ensure updates were received, job complete"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFHB2740PE8A

Near Round Rock, TX 78681

David S

Job Details: 03/15/2022

"Arrived on site to install previous diagnose parts. I gained access to the icemaker heater and replaced it with the bimetal, I replaced the UI. I reassembled the unit and found it working properly. Job complete."

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Georgetown, TX 78633

Lou

Job Details: 03/15/2022

We serviced a

GE RANGE

Model JB640DP1BB

Near Manor, TX 78653

Matthew

Job Details: 03/15/2022

Arrived onsite for right front burner not functioning. Upon inspection found terminal to element failed. Will need element replacement and possibly cooktop harness. Ordering parts. Need parts research on harness. Needs AUTHO. Office to reschedule.; ordrng 1 WB30T10146 (Right front element) and 1 Partsresearch (Cooktop harness) and 1 WB24T10058 (Rf switch) and 1 NeedsAUTHO (Needs AUTHO)

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ0

Near Andice, TX 78628

Wesley

Job Details: 03/14/2022

Arrived onsite and found unit occasionally not igniting bake. Found microwave convection rack stored in oven drawer and shorting bake ignition. Advised customer on findings and removed the rack to unobstructed the bake harness. All checks good. Unit is now operating properly.

We serviced a

WHIRLPOOL FREEZER

Model WZF34X18DW03

Near Liberty Hill, TX 78642

Wesley

Job Details: 03/14/2022

Arrived onsite for partial cooling failure and found control issue causing incomplete and irregular defrost. Ordering updated control to repair. ; ordrng 1 W11253128 (Control)

We serviced a

KENMORE FREEZER

Model 253.447331

Near Liberty Hill, TX 78642

Wesley

Job Details: 03/14/2022

"Arrived onsite for loss of cooling in the freezer. Exposed evap and tested. Found compressor and fans are running but absolute no cool. If scheduling, please bring compressor, evap fan and condenser fan to address increased fan noise concern."

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204KPS0

Near Liberty Hill, TX 78642

Wesley

Job Details: 03/14/2022

Arrived onsite for f8e4. Found possible sudsing problem causing slow leak that trips switch toward the end of the load. Adjusted switch housing to repair and advised customer on sudsing concern. All checks good.

We serviced a

KITCHENAID ICE MACHINE

Model KUIX305EBL1

Near Liberty Hill, TX 78642

Wesley

Job Details: 03/14/2022

"Arrived onsite and found control unresponsive and light off. Began checking power supply and verified proper voltage. Secured connections tight at wall and pump. After verifying and removing unit from power, unit was responsive and began to produce ice properly. Advised customer on findings. And diagnosed as a loose power supply connection. No charge due to callback"

We serviced a

KITCHENAID MICROWAVE

Model KMHS120ESS10

Near Cedar Park, TX 78613

Scott

Job Details: 03/14/2022

"Arrived on site , replaced control. Light is functioning properly. Job complete"

We serviced a

GE REFRIGERATOR

Model GSHS5KGXDCSS

Near Cedar Park, TX 78613

Scott

Job Details: 03/14/2022

Arrived on site for not dispensing ice and water . Unit is making ice . Found burn marks on control also ran resistance checks and found solenoid out of range . Need to replace control and solenoid and auger motor . Call to set return ; ordrng 1 WR62X23154 (Solenoid) and 1 WR55X10942 (Mother board) and 1 WR57X33326 (Valve)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Cedar Park, TX 78613

Scott

Job Details: 03/14/2022

"Arrived on site for temps in freezer higher then normal. Found freezer evap in ice . Ran defrost heater . Heater never came on . Ordering heater ,harness ,thermistor . Also left FZ door rail, found crack where draw tab fits into . Call to set return ; ordrng 1 W11396530 (Heater harness wire) and 1 W11318270 (Thermistor) and 1 W11407678 (Ice box fan) and 1 W10795843 (Left freezer door rail)"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Austin, TX 78717

Scott

Job Details: 03/14/2022

Arrived on site for dishwasher not draining . Found drain hose folded apron itself . Replaced hose . Ran diagnostics wash all checked normal. No water leaks detected at time of service. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Cedar Park, TX 78613

Scott

Job Details: 03/14/2022

"Arrived on site for fridge freezing food and then not cooling . Ran temp checks fz@-19, fresh @ 28. Tested thermistors at control. Ran checks with SW . Found fresh food thermistor reading Ordering ice box harness .No water leaks detected at time of service. Call to set return ; ordrng 1 W11029433 (Ice box harness with thermistor)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Cedar Park, TX 78613

Scott

Job Details: 03/14/2022

Arrived on site for dishwasher flashing control. Ran diagnostics and got float switch error code . Found standing water in tray. Ran wash test . Getting lots of suds . Flushed dishwasher several times . Instructed customer on proper soap usage . No water leaks detected at time of service. Job complete

We serviced a

WHIRLPOOL DRYER

Model WGD7300XW0

Near Austin, TX 78717

Scott

Job Details: 03/14/2022

Arrived on site for dryer not heating . Found dryer not running . Found belt broken . . Ordering belt switch to have on hand if needed . Call to set return ; ordrng 1 WP8547157 (Belt) and 1 WPW10411937 (Belt switch)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS06

Near Pflugerville, TX 78660

Leonardo

Job Details: 03/14/2022

Arrived on site to test unit for light not working. Test unit and found light bulb socket stuck on socket. Removed light bulb replaced light bulb and test unit and found board not sending power to light. Ordering new control board office to reschedule ; ordrng 1 W11552018 (Control board)

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HZ2

Near Mustang Ridge, TX 78610

Jacob

Job Details: 03/14/2022

Arrived onsite for unit not staying hot. Tested the unit at 380 degrees and unit got up to temperature with no issues. Customer set the temperature to 390 and the unit turned on very quickly to start heating. Called tech line to report findings. Said to check polarity from the outlet and possibly to replace the dsi board and the gas valve. Spoke with Ed and got sr#7733178385. Ordered parts. Rescheduled with customer. Customer would like same appointment if possible. ; ordrng 1 W11162730 (Dsi board) and 1 W11449506 (Gas valve)

We serviced a

WHIRLPOOL DRYER

Model WED8200YW0

Near Cedar Creek, TX 78612

Jacob

Job Details: 03/14/2022

"Arrived onsite for unit making noise during the unit is cycle. Customer started the unit and heard the squealing noise. Upon further inspection, found that the roller for the belt was sticking. Replaced the roller. No issues at this time. Job complete"

We serviced a

GE MICROWAVE

Model JVM1860SD001

Near Cedar Creek, TX 78612

Jacob

Job Details: 03/14/2022

"Arrived onsite for unit not heating. Tested the unit, unit would not heat. Upon trying to take the unit down. It was difficult for one person to take down as it wouldnt require a 2 man or the customer will need to make it accessible for one technician to come back and customer will need to the unit to be put back up, . Customer needs to get with warranty company to cover the 2nd man. ; saved tckt"

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS01

Near Bastrop, TX 78602

Jacob

Job Details: 03/14/2022

"Arrived onsite to replace the console. Replaced the part. Tested the unit, No issues at this time. Let customer know to get the unit on the WiFi for any updates the console may need. Collected remaining balance. Job complete"

We serviced a

MAYTAG WASHER

Model MVWP576KW0

Near Bastrop, TX 78602

Jacob

Job Details: 03/14/2022

"Arrived onsite for unit making noise during spin. Tested the unit and when spin started, heard a loud screeching/scrapping noise. Moved the cam from underneath the unit and got the same sound. Ordered parts. ; ordrng 1 W11158175 (Assembly cam) and 1 W11561052 (Agitator coupler) and 1 W11454738 (Gear case) and 1 W11212745 (Actuator) and 1 W10721967 (Cam kit) and 1 Request (2hr) and 1 W11213879 (Belt)"

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC2

Near Bastrop, TX 78602

Jacob

Job Details: 03/14/2022

Arrived onsite for unit not washing correctly. Took off the top to the unit and noticed roach feces leading to both controls. Took pics of infestation. Let manager know that the unit is no longer in warranty. No issues at this time. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW1

Near Bastrop, TX 78602

Jacob

Job Details: 03/14/2022

Arrived onsite to replace the control ordered by the previous technician. Could not replace the control as it was the incorrect control ordered. Re ordered the control. Rescheduled with customer ; ordrng 1 W11543997 (Control)

We serviced a

GE DRYER

Model GTX33EASK0WW

Near Salado, TX 76571

David Z

Job Details: 03/14/2022

"Arrived on site to install previously diagnosed dryer belt that snapped. Opened unit and found pulleys and slides good, only belt failed. Replaced belt. Tested unit and verified all is working as designed

We serviced a

WHIRLPOOL DISHWASHER

Model WDF550SAFS

Near Austin, TX 78745

Tyler L

Job Details: 03/14/2022

"Arrived on site for complaints of unit not draining. Found knockout plug still in the disposal. Removed plug and now unit is draining properly. Tested unit in factory diagnostics and unit passed. No water leaks detected, job complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Harker Heights, TX 76548

David Z

Job Details: 03/14/2022

"Arrived on site to diagnose refrigerator with no cooling in either compartment. Customer said within 48 hours unit went from no ice to room temp in both compartments. Ran unit and found no frost pattern forming. Compressor is running and no cold can be felt on any of the lines. Ordering sealed system repair. Office to schedule for 2+ hours, SS Tech only . SS still under 5 year warranty. ; ordrng 1 W10832994 (Compressor) and 1 WPW10608485 (FC Evap) and 1 W11492867 (RC Evap) and 1 W11506635 (Access Valve) and 1 Wpw10143759 (Dryer)"

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW4

Near Harker Heights, TX 76548

David Z

Job Details: 03/14/2022

"Arrived on site to diagnose washer throwing errors F5E1 lid switch position error, F2E1 stuck key. Tested unit and found lid lock working as designed. Customer also told me the unit would sometimes not start, and also get stuck in cycle. Advised customer needs a console at minimum to resolve the stuck key error, and likely a control as well. For cost of repair custo,customer, wants to replace unit .

We serviced a

WHIRLPOOL WASHER

Model WTW4850HW1

Near Harker Heights, TX 76548

David Z

Job Details: 03/14/2022

"Arrived on site to diagnose washer that was not draining water. Ran unit and heard drain pump run, but barely a trickle moving. Removed drain pump and found a plastic bag wrapped around the drain cover. Removed bag and tested. Verified unit draining. Calibrated unit and tested. Unit working as designed. Call complete."

We serviced a

MAYTAG DRYER

Model MEDB400VQ0

Near Killeen, TX 76543

David Z

Job Details: 03/14/2022

"Arrived on site to diagnose dryer bit drying clothes or moving air. Ran unit and found basket moving, blower was not. Checked inside unitnand found the blower wheel nut spun off, and belt was detached. Reattached and tightened nut and belt. Tested unit and verified all is working as designed. Call complete."

We serviced a

WHIRLPOOL WASHER

Model WTW5840BW0

Near Copperas Cove, TX 76522

David Z

Job Details: 03/14/2022

"Arrivednon site to diagnose washer that was not draining or running cycles. Found unit unplugged. Tested outlet and found voltage and polarity good. When you plug in the unit you can get the console to come on, but it won't start a load at all, and if you power it off you can't power it on again. Ordering UI and Control to resolve. Parts showing 0 stock. Office to schedule with AHS approval and part avail. ; ordrng 1 W10581552 (Control) and 1 WPW10560121 (Console)"

We serviced a

FRIGIDAIRE DISHWASHER

Model FFID2426TS4A

Near Kempner, TX 76539

David Z

Job Details: 03/14/2022

"Arrived on site to diagnose dishwasher that was leaking out the bottom of the unit. Removed and inspected unit. Found rodents had chewed through the inlet soft line, drain line, and manifold pipe for the spray arms. Verified ext warranty does not cover rodent damage. Customer will replace unit. Call complete.; ordrng 1 5304523457 (Fill Line) and 1 5304507087 (Fill Tube)"

We serviced a

KENMORE MICROWAVE

Model 790.4911341

Near Austin, TX 78759

Kevin

Job Details: 03/14/2022

Arrived on site and attempted to disassemble microwave/oven combo and found microwave control board is not accessible unless microwave is completely uninstalled from the rest of the oven assembly. Microwave has a Wrap around it and one side cannot be removed independently. Spoke with SW two technicians will be needed to disassemble unit to diagnose it. Would also bring back all possible parts needed to have on hand for repair

We serviced a

WHIRLPOOL DISHWASHER

Model DU945PWPT0

Near Copperas Cove, TX 76522

David Z

Job Details: 03/14/2022

Arrived on site to install new control panel to resolve peeling control panel. Replaced panel with new and retested. Verified all is working as designed. Call complete.

We serviced a

KITCHENAID RANGE

Model KDRS483VSS03

Near Austin, TX 78703

Tyler L

Job Details: 03/14/2022

"Arrived on site for complaints of stuck/shorted key error message. Customer stated it has not happened again and large oven is working properly. Tested both ovens and found the large oven working properly. The smaller oven not getting hot. Found broil element corroded. Will need second technician to help pull unit out to further diagnose. Will need the main control and broil element, and possibly more. Customer unavailable to give the quote to, as she left her CC with the house keeper. Will send quote via email. Collected service fee, office to reschedule. Will need 2 man 2 hours.; ordrng 1 W10116010 (Broil)"

We serviced a

KENMORE WASHER

Model 110.887528

Near Austin, TX 78703

Tyler L

Job Details: 03/14/2022

"Arrived on site for complaints of no drain. Customer stated the landlord vacuumed all the water from the tub. Tested unit and could not get it to drain. Found drain hose much too far down, adjusted it and secured with zip ties. Unit is a stacked laundry center, and in a very tight closet. Quoted customer for the drain pump and pressure switch, and for a second technician to help unstacked the unit. Customer accepted the quote, and I collected the service fee. Will need 2 man 2 hours, office to reschedule."

We serviced a

MAYTAG OVEN

Model MER5755QAQ

Near Copperas Cove, TX 76522

David Z

Job Details: 03/14/2022

Arrived on site to replace cracked handle on range. Replaced handle and tested unit. Working as designed. Call complete.

We serviced a

WHIRLPOOL ICE MACHINE

Model KUIX535HPS00

Near Austin, TX 78704

Tyler L

Job Details: 03/14/2022

"Arrived on site for no ice production. Ran diagnostics and found on step 5 no water is coming in. Replaced pump and tested. Water now coming in normally. All other checks good. Advised customer to wait 12-24 hours for good ice production. No water leaks detected, job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB543CMJZ00

Near Austin, TX 78704

Tyler L

Job Details: 03/14/2022

"Arrived on site for complaints of no cool in RC. Found evaporator covered in ice. Found the UI not responding. Checked heater at the main board and found it open. Spoke to SW. will need new control, UI, evaporator assembly with the lokrings and couplers, and a sealed system technician. Job complete.; ordrng 1 W11487480 (Control) and 1 W11394622 (Evap assembly) and 1 W11504423 (Lokring) and 1 W11506620 (Coupler) and 1 W11504419 (Coupler) and 1 W11506620 (Coupler) and 1 W11225184 (Tube) and 1 W11579353 (UI)"

We serviced a

WHIRLPOOL OVEN

Model KOST100ESS04

Near Georgetown, TX 78628

Gerry C

Job Details: 03/14/2022

"Arrived on site to install previously parts ordered, removed door from lid and switch over parts from old door to new door, also installed new control panel and reassembled unit, operational test good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model W8RXEGMWQ03

Near Georgetown, TX 78626

Gerry C

Job Details: 03/14/2022

"Arrived on site to inspect water leak, I pulled out refrigerator and inspected water line and it was loose on the wall water valve, I tightened it and checked for any leaks no leaks observed after completion.

We serviced a

WHIRLPOOL WASHER

Model WTW7000DW0

Near Georgetown, TX 78626

Gerry C

Job Details: 03/14/2022

"Arrived on site to inspect code F3E2,F8E1, found water continuously dripping into tub. I quoted customer for parts, disassembled unit install new parts and tested water valve and working as designed, no water leaks detected during service, job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW7500GC2

Near Round Rock, TX 78681

Gerry C

Job Details: 03/14/2022

"Arrived to inspect lid not shutting properly, I inspected unit and saw the lid was broken from Left lower corner, I quoted customer for a new lid/glass, I ordered part, and office will contact CX for reschedule service, no leaks observed during service. ; ordrng 1 W10817363 (Lid w/glass)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF320PADS1

Near Round Rock, TX 78681

Gerry C

Job Details: 03/14/2022

"Arrived on site for dishwasher not drying, 6-1 stored in memory. I attached my clamp on multimeter and set it to volts A/C and was reading correct voltage. I did further diagnostics and removed the front cover to access the control and while on diagnostics I proved to to the element harness and was sending 124 volts. I then proceeded to test element on ohms and it was an open circuit. I quoted CX parts $59.02, service call & labor $174.75 & tax $19.29 total $253.06, CX accepted, i then proceeded with repairs and reassembled unit and tested let run on diagnostics and working as designed and showed correct amps. No water leaks detected during service, job complete."

We serviced a

WHIRLPOOL DRYER

Model WED8900BC0

Near Round Rock, TX 78681

Gerry C

Job Details: 03/14/2022

"Arrived on site for squeaking dryer, I ran dryer on and can hear loud noise, I disassembled unit for further inspection and found roller wheels and idler pulley making noise. I cleaned and installed parts kit. Reassembled unit and tested, unit working as designed, job complete."

We serviced a

WHIRLPOOL WASHER

Model WFW70HEBW1

Near Georgetown, TX 78626

Gerry C

Job Details: 03/14/2022

"Arrived on site to replace bellow, I proceeded to do repairs and I tested unit on diagnostics and had code stored F5E4 . No leaks observed during service, Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507ESS01

Near Driftwood, TX 78619

Andrey

Job Details: 03/14/2022

"Arrived on site to test unit for ice buildup, tested unit found water freezing on bottom of FC, removed drain tube and found it completely clogged with gunk, cleared drain tube, defrosted ice buildup FC evap drain pan, removed ice slab on bottom of FC, tested drain, it is draining good, no service or labor charge, since it is still under one year parts labor warranty, no leaks detected job complete"

We serviced a

KITCHENAID COOKTOP

Model KGCU483VSS01

Near Dripping Springs, TX 78620

Andrey

Job Details: 03/14/2022

"Arrived on site to replace previously diagnosed igniter, replaced igniter tested unit, unit now running as designed, collected remaining balance job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW06

Near Austin, TX 78737

Andrey

Job Details: 03/14/2022

"Arrived on site to test unit for freezer not staying cool enough, customer stated that she has to keep freezer on high setting to keep food frozen, found unit in garage and due to our recent cold weather the RC thermistor is satisfied with temps effecting the operation of unit, advised customer to monitor unit in the next week and report to us if the operation goes back to normal, at this time the unit is running as designed, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Georgetown, TX 78628

Lou

Job Details: 03/14/2022

"Arrived on site to inspect refrigerator lights not working. Upon further inspection, I found the FC module and the modules in the ice maker housing and waterbox all not working. I removed and replaced the FC module and tested and all lights are operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Georgetown, TX 78626

Lou

Job Details: 03/14/2022

"Arrived on site to inspect dishwasher upper rack damages. Upon further inspection, I found the upper rack hanging on the rails as both sides adjuster wheels were broken. I removed and replaced the adjuster kit and tested. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ07

Near Georgetown, TX 78626

Lou

Job Details: 03/14/2022

"Arrived on site to inspect microwave venthood light not turning off. Upon further inspection, the customer advised that the original bulb burnt out and when they replaced it, the light wouldnt turn off. They advised they tried several different bulbs with the same results. Using my bulb orescreened for this call, I tested the light and it would not turn off. Tested voltage and found a constant 120V from the control on full and low settings. I advised the customer that they will need a new control. I am,ordering the main control and office to schedule return service due to the availability of the part. Tested the unit with my microwave tester and it is heating as designed. Attempted to contact manufacturer Rep with no avail.; ordrng 1 W11552018 (Main control)"

We serviced a

MAYTAG WASHER

Model MHW8630HC1

Near Georgetown, TX 78628

Lou

Job Details: 03/14/2022

"Arrived on site to inspect washer dispenser assembly collecting water. Upon further inspection, I found the dispenser reservoir full of water and unit in the off position (photo). I poured the water out and placed the unit in diagnostics showing error code F0E2. Cleared the code and continued with testing. Unit is operating as designed. I tested the unit manually and he reservoir was full at the end of testing. Ran one more automatic test and the unit operated as designed. I contacted techline and spoke to Orlando and advised of the complaint and my findings. Orlando recommended replacing the detergent dispenser assembly again. I advised that this will be the 3rd one. Orlando provided SR#7733177080.I removed and replaced the dispenser and retested and unit is operating as designed. I recommended that the customer contact the manufacturer with the SR# to discuss further issues. No water leaks observed during service, job completed."

We serviced a

SAMSUNG RANGE

Model NE59J7630SS/AA

Near Georgetown, TX 78628

Lou

Job Details: 03/14/2022

"Arrived on site to inspect range cooktop burner stuck on high. Upon further inspection, I tested all cooktop burners and found all are operating properly except the front right burner. I found the front right burner will not go for high to low setting. Tested the switch and found its not breaking contact. I am ordering the switch and scheduled return service for 03/17/22. ; ordrng 1 DG44-01007B (Front right switch)"

We serviced a

WHIRLPOOL RANGE

Model WEG745H0FS1

Near Georgetown, TX 78633

Lou

Job Details: 03/14/2022

"Arrived on site to inspect range oven not working. Upon further inspection, the customer advised that the broil burner is intermittently working. I tested the broiler and the ignitor arced and the burner lit. I canceled the burner and then retested and the ignitor began to arc, but the burner failed to ignite. I adjusted the air shutter and retested and again it failed to ignite. The burner is getting gas and the ignitor is arcing. I adjusted the ignitor and retested and the burner ignited every test. I am,ordering the ignitor and broil burner and scheduled return service for 03/21/22. No gas leaks detected during service.; ordrng 1 W10439242 (Broil burner) and 1 WPW10333842 (Broil ignitor)"

We serviced a

WHIRLPOOL ICE MACHINE

Model KUIX305ESS2

Near Austin, TX 78737

Andrey

Job Details: 03/14/2022

"Arrived on site to test unit for making to much ice, found bin thermistor out of range,, water valve was replaced on previous visit and I replaced bin thermistor, unit now running as designed, collected remaining balance job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS01

Near Georgetown, TX 78633

Lou

Job Details: 03/14/2022

"Arrived on site to inspect refrigerator ice maker clumping. Upon further inspection, I found the ice in the bin clumped together (photo). I removed the ice maker and tested the fill tube and found the tube not reaching its full potential in filling cutting the fill short. I retested the fill tube and had the water dispenser into a cup and then filled the tray and found the water is not filling the tray completely. Also found the fill tube heater harness cracked/broken. I found ice in the bottom the bin that appeared to have melted then froze again causing it to be clumped. I tested the ice dispenser door and found moisture where the door seals caused by the ice door not sealing properly. I am ordering the UI and will return with the ice door and fill tube/heater and scheduled return service for 03/18/22. No water leaks observed during service.; ordrng 1 W11099702 (UI)"

We serviced a

AMANA DRYER

Model NED7300WW1

Near Manor, TX 78653

Matthew

Job Details: 03/14/2022

Arrived onsite for dryer making loud noises when in use. Upon arrival tested unit and noise was apparent. Disassembled unit and found blower wheel stripped off of motor shaft. Removed wheel however nut was seized onto shaft. Needed motor and wheel replaced. Replaced motor and wheel and tested. Unit is now functioning properly. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Killeen, TX 76543

Tyler

Job Details: 03/14/2022

Arrived on site for dishwasher not turning on. Upon arrival confirmed issue. Found stable 120v connection at terminal. Also found 120 at ACU. After further testing I found cause of issue was a major roach infestation that had led to ACU shorting out. Informed customer of findings and that unit couldnt be reliably repaired under warranty. Call complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HB3

Near Manor, TX 78653

Matthew

Job Details: 03/14/2022

"Arrived onsite to replace previously diagnosed parts. Replaced microwave door. Unit is functioning properly. Having issues with transaction portal, office completed payment. Job complete ."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM05

Near Pflugerville, TX 78660

Matthew

Job Details: 03/14/2022

Arrived onsite for refrigerator not dispensing water. Upon inspection found frozen water line. Thawed water line and tested. Unit is now dispensing properly. Noticed that unit was at recommended temperature however had limited food product. Notified customer that lack of food product and infrequent use of dispenser can cause the water line to freeze slightly and disrupt dispensing. Customer understood and will make adjustment as needed