Near Austin, TX 78750
Paul
Job Details: 02/06/2020
MICROWAVE KITCHENAID KCMS2055SSS2 Arrived onsite for a microwave with the push button to open the door not working and dents in the door. Ms stated they decided not to replace the door when the office told them how much it was. I found the door button broken not allowing the door to open. I replaced the door button and the door works as designed. Call complete.
Near Hutto, TX 78634
Andy
Job Details: 02/06/2020
RANGE WHIRLPOOL WFE320M0ES1 Arrived on site for range burners not operating properly. Tested and inspected unit and found all operations are normal. Instructed customer on use and care and practice for best performance. Unit is operating as designed. No repairs are needed at this time.
Near Austin, TX 78732
Luis
Job Details: 02/06/2020
REFRIGERATOR KITCHENAID KRFC302ESS02 "Arrived on site for frost in freezer. Found small traces of frost in freezer,checked door seal good gasket is sealing g correctly,found large gaps between liner and cabinet,added adhesive to gaps between liner and cabinet"
Near Salado, TX 76571
Jonathan
Job Details: 02/06/2020
REFRIGERATOR WHIRLPOOL WRS325SDHW01 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Found part broken in box. Reordered diffuser and rescheduled ; ordrng 1 W11317276 (diffuser)
Near Florence, TX 76527
Al
Job Details: 02/06/2020
WASHER AMANA NTW4516FW3 Arrived to inspect washer filing issues.Confirmed through diagnostics test mode the valve was defective.Removed and replaced it.Reassembled and calibrated.All water lines were dry at the time of service.Job complete
Near Temple, TX 76502
Jonathan
Job Details: 02/06/2020
FREEZER WHIRLPOOL WSZ57L18DM03 Arrived on site from freezer that was making a vibrating humming noise. Inspected unit and work area. Found noise coming from condenser fan and compressor. Removed back panel and found wire harness vibrating against the condenser fan. Adjusted wire harness and unit worked as designed. Call complete.
Near Austin, TX 78731
Paul
Job Details: 02/06/2020
REFRIGERATOR GE PSB48YSKCSS Arrived onsite for a refrigerator with a water leak at the top of the RC section. I found traces of a water leak coming from the filter area but the unit is no longer leaking. Ms stated it leaked for about 2 days after she changed the filter but it stopped. I showed ms a couple of things to watch for if it starts again but at this time there are no water leaks present. Call complete.
Near Taylor, TX 76574
Andy
Job Details: 02/06/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site for refrigerator PO and freezer not cooling. Tested and inspected unit and found ice buildup on FC and RC evaporator covers. Checked pantry control and found water inside and on control. Will need to replace both evaporator fans with harness and pantry control to complete repairs. Advised customer to defrost unit 48 hours prior to service and how to do so safely as to prevent water damage risk. No water leaks present at time of service.; ordrng 1 SEENOTE (2 HOUR JOB ) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11087438 (motor-evap)
Near Manor, TX 78653
Scott
Job Details: 02/06/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site for washer not going into wash cycle . Ran diagnostics got 4-3 error . Test wash ,motor wasn’t pumping water . Checked for correct voltage . Replaced sump and motor . Ran test wash , unit is now performing normally. But new sump is leaking from tube on wash motor . ordrng 1 W11025157 (SUMP)"
Near New Braunfels, TX 78132
Robert
Job Details: 02/06/2020
WASHER WHIRLPOOL WFW92HEFW0 Arrived onsite to replace parts previously ordered. Installed new shock absorbers and tested functionality. No more noise present and no leaks detected.
Near Austin, TX 78750
Paul
Job Details: 02/06/2020
COOKTOP JENN-AIR JED8430ADB "Arrived onsite for a cooktop that makes a pop when the RF burner is turned on and the circuit breaker trips. I found the breaker off when I arrived. I turned the breaker on and tested the unit. Nothing came on. I turned the breaker off and accessed the junction box. I found the neutral wire and ground wires disconnected at the junction box. I connected the neutral wires and ground wires. I tried turning the circuit breaker on and it trips the breaker immediately. I found the fan switch broken which is causing part of the problem. The neutral wires only go to the fan switch and indicator lights on this model. The fan switch , sleeve, and nut needs to be replaced and possibly an indicator lamp. The elements and burners can’t be tested until this repair is made first and I explained this to the customer.
Near Waco, TX 76706
Jonathan
Job Details: 02/06/2020
REFRIGERATOR WHIRLPOOL WRX735SDHB00 Arrived onsite for refrigerator that would not turn on freezer light. Inspected unit and work area. Found ice build up on switch causing it not to open completely. Removed ice frost and unit is working as designed. Call complete.
Near Austin, TX 78734
Luis
Job Details: 02/06/2020
REFRIGERATOR WHIRLPOOL KFIS29BBBL00 "Arrived on site for no ice. Ran diagnostics no error,ran harvest ice dumped ran fill test passed,ran fan motor found fan motor powering on and off,checked wire connection found with movement of power lead fan would power on or off called tech support
Near Temple, TX 76504
Jonathan
Job Details: 02/06/2020
OVEN WHIRLPOOL WFG515S0EB1 Arrived on site for range that would not bake and allow burners to work at the same time. Inspected unit and work area. Unit is nowhere near a gas line for me to test. Therefore I replaced the valve but was unable to test it for proper verification. Call complete.
Near Austin, TX 78746
Leonardo
Job Details: 02/06/2020
OVEN KITCHENAID KOCE500ESS04 Arrived on site to test unit for unit not getting to temp. Test unit at 350° and average temp at 354° perfect with In range job complete
Near Georgetown, TX 78628
James
Job Details: 02/06/2020
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Arrived on site and found full bin of proper sized ice. Unit functioning properly and no additional repair needed. Job complete
Near Austin, TX 78717
Tyler B.
Job Details: 02/06/2020
OVEN WHIRLPOOL WOS31ES0JS00 "Arrived to inspect unit with heat complaints, tested unit and found sensor out of range, replaced sensor and tested good"
Near Austin, TX 78746
Leonardo
Job Details: 02/06/2020
COOKTOP KITCHENAID KGCU467VSS01 Arrived on site to test unit for left front knob not turning correctly getting stuck. Found unit getting stuck due to cover being to low making knob get stuck. Secured cover correctly test unit and unit test good job complete
Near , TX 78620
Brandon
Job Details: 02/06/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Arrived on site for customer complaint of no ice production, I found faulty ice maker, I replaced ice maker, unit tested good."
Near Belton, TX 76513
Jonathan
Job Details: 02/06/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "Arrived on site for refrigerator that is tripping the breaker and making a loud sound. Inspected unit and work area. Checked voltage going to unit and found proper voltage. Placed unit into diagnostics mode and ran the compressor and condenser fan as well as the freezer evaporator fan. Unit worked as designed and did not replicate the sound the customer said she was hearing intermittently. She said that the refrigerator would not trip for days then could trip twice in a day. I could not replicate the issue and told her it could be a control or a fan if it’s the refrigerator. However, from the customers complaint about other electrical issues in the home, I advised her to check with an electrician before assuming it’s the refrigerator.
Near , TX 78738
Kevin
Job Details: 02/06/2020
WASHER WHIRLPOOL WFW6620HC0 "Arrived on site and inspected washer and found it will not start a cycle will start button is pressed user interface counts down you can hear relays on control board clicking but nothing else happens. Replaced control board a second time and washer will now begin a cycle, reported multiple replacement of the same part to tech line. 7727074500"
Near Austin, TX 78738
Kevin
Job Details: 02/06/2020
COOKTOP JENN-AIR JGCP436HL00 Arrived on site and inspected cooktop and found left rear burner is hesitant to ignite. Inspected burner cap and found it was not tightened properly after orifices were swapped to propane. After tightening all caps they will ignite properly. Job complete
Near Round Rock, TX 78665
Wesley
Job Details: 02/06/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived onsite and found latch harness had pulled out of place. Clipped into place. All checks good. Unit is now operating as designed.
Near Georgetown, TX 78628
Lou
Job Details: 02/06/2020
OVEN JENN-AIR JJW9630DDB "arrived on site to inspect wall oven error code. Upon further inspection, the customer advised the upper oven was showing error code 4D21. I pulled the unit from the wall and turned it on Bake and the upper fan began to make a loud noise as if something was inside the fan blades, but it was clear. When we turned the lower oven on the display showed error code 4D22 and would not turn on. I placed the unit in test mode and tested each fan and both fan operated and showed 120V. I advised the customer that the lower fan is operating good and that there is possibly an issue with the main control, but due to the age of the unit, I am unable to test rpms to either fan.
Near New Braunfels, TX 78132
Robert
Job Details: 02/06/2020
ICE MACHINE WHIRLPOOL JIM158XYRS2 Arrived onsite to replace parts previously ordered. Installed new pump. Tested icemachine and everything is working properly. No leaks detected. Complete
Near New Braunfels, TX 78132
Robert
Job Details: 02/06/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived onsite to replace parts previously ordered. Replaced control and ran diagnostics. Everything is working properly.
Near Cedar Park, TX 78613
James
Job Details: 02/06/2020
REFRIGERATOR IKEA IK8FXNGFDM01 Called tech line and spoke to Dustin sr# 7727075747. Need to install compressor again and install evaporator along with new uv drier; saved tckt
Near Taylor, TX 76574
Andy
Job Details: 02/06/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Arrived on site for refrigerator not cooling. Performed temperature test and found unit is and 63° in FC and 63° in RC removed evaporator cover and found no frost pattern. Took amp draw and found 0.38 ordering SS repair and needed parts. Office to schedule return trip. 2 hour job. No water leaks present at time of service.; ordrng 1 SEENOTE (SS JOB) and 1 SEENOTE (2 HOUR JOB ) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 TJ90SF8404 (ACCESS VALVE ) and 1 W10836706 (evaporator) and 1 W10843121 (filter dryer) and 1 WPW10507886 (compressor)
Near Pflugerville, TX 78660
Tyler B.
Job Details: 02/06/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived to inspect unit with no cool. Removed cover found tabs broken. Found thermistor exposed and corroded replaced harness and secured and insulated thermistor. And replaced cover with all 4 screws, removed and replaced control kit and tested good"
Near Austin, TX 78739
Richard
Job Details: 02/06/2020
WASHER WHIRLPOOL WFW8620HC1 Arrived onsite for the washer spinning the clothes dry. Ran diagnostics and found error code F0E1 suds error. Called tech line and they stated that the suds error code can cause the no spin issue. During testing found that the drain pump was also not draining properly. Checked filter and found debris in the filter cleaned out filter and ran a test and drain pump worked better. Advised customer of the load and go feature to prevent the over suds issue. Ran a complete test cycle and washer works fine and no leaks. Complete . Sr# 7727074254.
Near Marble Falls, TX 78654
Jonathan
Job Details: 02/06/2020
COOKTOP KITCHENAID KCGC506JSS00 "(DS)Arrived on site for cooktop missing LP kit. Inspected unit and work area. Tested operation of the range burners. Found front right and front left burners too high. Replaced burner orifices according to LP conversation instructions. Tested ranger operation all tested good. Found front right burn knob was incorrect, does not have a simmer on the knob for the dual valve. Checked all other control knobs. Will have simmer knob sent to builder for replacement. All operations tested good. ; ordrng 1 W11380562 (DUAL KNOB)"
Near Killeen, TX 76542
Jonathan
Job Details: 02/06/2020
DRYER AMANA NED4655EW1 Arrived on site for dryer with long dry times. Inspected unit and work area. Customer had a load running when I got there. Opened the dryer to find it heating. I asked the customer what was going on and she explained that the dry times were taking longer than a cycle. She was using the low heat cycles but said she’d have to r7n an extra 20 minutes in a times high heat dry to dry the clothes. I noticed her vent hose was shaped into an “S” and adjusted the placement of her dryer to allow better ventilation. Tested unit and the unit heated better than it did previously. Went over user care guide and unit is working as designed. Call complete.
Near Leander, TX 78641
Lou
Job Details: 02/06/2020
DRYER WHIRLPOOL WED6620HC0 "arrived on site to inspect dryer noises. Upon further , inspection, the customer provided a video of the noise and it sounded like metal to metal grinding. I disassembled the unit and found the back left roller was badly damaged. I removed and replaced the dryer repair kit..4) rollers, tension pulley roller and belt and reassembled the unit and tested. Unit is operating as designed and quiet. All lint cleaned from the unit, job completed."
Near Round Mountain, TX 78663
Brandon
Job Details: 02/06/2020
DISHWASHER WHIRLPOOL KDTE334GPS0 "Arrived on site to replace sump assembly, after replacing, unit tested good. SR# 7727070385"
Near New Braunfels, TX 78130
Robert
Job Details: 02/06/2020
DRYER WHIRLPOOL WED49STBW1 Arrived onsite for dryer timer not advancing. Ran diagnostics and found that the timer is not workingnew timer was installed. Ran test and everything is working properly.
Near Austin, TX 78733
Luis
Job Details: 02/06/2020
ICE MACHINE WHIRLPOOL KUIX505ESS2 "Arrived on site for faulty compressor and no power to drain pump. Replaced harness,control,compressor and evaporator,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on ran diagnostics all test passed."
Near Cedar Park, TX 78613
Lou
Job Details: 02/06/2020
DISHWASHER KITCHENAID KDTE234GPS0 "arrived on site to inspect dishwasher door damage. Upon further inspection, I found the outer door panel dented in the upper right corner near the handle. I removed and replaced the outer door panel then tested the unit in diagnostics. Unit is operating as designed. No water leaks observed during service, job completed."
Near San Marcos, TX 78666
Richard
Job Details: 02/06/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 "Arrived onsite for the refrigerator not cooling. Upon inspection found that freezer evaporator was frozen solid. Defrosted evaporator and replaced control box. Ordering harness and defrost thermistor and heater. Office to schedule time frame. ; ordrng 1 2188175 (heater,defrost) and 1 NEEDADEFROSTTHERMISTOR (COULD NOT FIND IN PARTS ILLUSTRATION ) and 1 W10384183 (thermistor) and 1 W10911770 (harns-wire)"
Near Horseshoe Bay, TX 78657
Jonathan
Job Details: 02/06/2020
RANGE JENN-AIR JGRP548HL00 "Arrived on site for commercial range for middle back burner not light and left oven not working. Performed diagnostics mode and found error code F3-E1, failed temperature sensor. Measured temperature sensor and found 1 ohm, out of range. Gained access to temperature sensor and found cut out for temperature sensor did not align with sensor, causing to short out (see SD-QUICKPIC). Called tech support and spoke with Rich, he stated to re-fabricate panel. We need to take in drill sheet metal hole bigger or metal shears cutters to panel. Found sensor would need to be relocated to correct panel issue. Will need to replace sensor and burner assembly. Office to schedule appointment for return. (Sr# 7727072497).; ordrng 1 SEENOTEANDSTICKNOTE and 1 W10859573 (PROBE SENSOR) and 1 W11319224 (BURNER CAP SET) and 1 W11319673 (BURNER HEAD)"
Near Georgetown, TX 78626
Al
Job Details: 02/06/2020
DISHWASHER WHIRLPOOL WDF130PAHB0 Arrived to inspect dishwasher issues.Customer concerned about drying.Ran diagnostics test mode and unit had no errors.Let unit complete test mode to reset the control.Verified all aspects of unit work as designed.Noticed there was lots of food debris in the tub and in drain.Informed the customer on importance of cleaning filter.Advised purging the hot water before starting the unit to insure hotter temperatures and optimal cleaning.Job complete All water lines were dry at the time of service
Near Austin, TX 78741
Richard
Job Details: 02/06/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived onsite for the washer control panel not working. Installed new panel that was ordered and panel control is working but also found that he door latch was not working as well. Replaced latched and washer tested fine. Complete
Near , TX 76655
Cliff
Job Details: 02/06/2020
REFRIGERATOR KITCHENAID KRFC704FSS00 on site to complete sealed system repair for refrigerator. Upon inspecting unit noticed previous service has been done and servicer has placed a UV dye compressor on the unit which has contaminated the system. Contacted tech line and spoke with Andy.
Near Niederwald, TX 78640
Kevin
Job Details: 02/06/2020
DISHWASHER WHIRLPOOL WDF330PAHB0 "Arrived on site and inspected dishwasher and found wash motor isn’t running wash motor is normally
Near Buda, TX 78610
Richard
Job Details: 02/06/2020
WASHER WHIRLPOOL WTW7000DW4 Arrived onsite for the washer not working properly. Ran diagnostics and found no error codes. All functions worked correctly and just advised customer on the how to use the washer and how it works. Complete
Near Pflugerville, TX 78660
Wesley
Job Details: 02/06/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 Arrived onnsite and found regulator kit to be missing hose. Advised customer that quarter inch hose is being ordered. ; ordrng 1 QUARTERINCHHOSEWITHSPIGOTTHREADSTOGOFROMWALLVALVETOFRIDGE (UKNOWN)
Near Leander, TX 78641
Lou
Job Details: 02/06/2020
DRYER AMANA NED5800HW0 "arrived on site to inspect dryer making noises. Upon further inspection, I found the unit to be stacked. I turned the unit on and it sounded normal. Customer placed his hand on the right side panel and the unit began to make a metal to metal rubbing noise. I found that the right side panel is badly damaged with a large dent in the lower front corner. I am ordering the right side panel and a CNOTE-2 MAN JOB. Office to schedule return service. No lint observed during service.; ordrng 1 CNOTE (2 MAN JOB) and 1 W11233548 (RIGHT SIDE PANEL )"
Near Salado, TX 76571
Jonathan
Job Details: 02/06/2020
REFRIGERATOR GE GFD28GELCDS "Arrived on site for refrigerator that was melting ice, had a door handle loose, and customer could not replace water filter. Inspected unit and work area. Tested ice dispenser and cubed and crush’s ice was able to come out. Found water droplets and residue on the bottom cover. I asked the customer if she is crashed ice frequently. She said she did. I asked her if she noticed if water was leaking or dripping after they got ice. She said that she had seen that several times. I advised her that her door flap was probably not closing all the way and was letting room temperature air flow into her ice box, therefore melting her ice until the door flap closed. Advised her to remove ice from ice bin if she noticed that happen again. Adjusted her door handle and tightened the handle to the door. Customer said she doesn’t know how to replace her filter. She said she tried one time and she broke the filter. She asked that I replace it so it wouldn’t be damaged. I rep
Near Kingsland, TX 78639
Jonathan
Job Details: 02/06/2020
WASHER AMANA NTW4516FW3 Arrived on site for washer not starting. Found unit installed outside(see SD quick pic). Found drain line laying on the ground tied into another drain ( see SD quick pic) and water inlet hooked up to outside water hose line (see SD quick pic). Found unit powering on and starting. Found failures due to installation.; ordrng 1 SEESTICKYNOTE (SEE STICKY NOTE)
Near Buda, TX 78610
Richard
Job Details: 02/06/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Arrived onsite for the refrigerator ice maker not working properly. Upon inspection found that the ice bin is full of ice and producing ice. Found no issues with ice maker. Checked temperatures freezer is at 4 degrees and refrigerator is at 39 degrees. Found that the temperature settings were not correct adjusted temperature to recommend settings . Refrigerator is working properly. Complete.
Near Georgetown, TX 78633
Al
Job Details: 02/06/2020
OVEN WHIRLPOOL WFG550S0HZ1 "Arrived to inspect range door issues.Confirmed the complaint and removed and replaced hinges and receivers and door still didn’t work properly.Unit cabinet seems to be warped, not allowing the unit to close properly.Unit cabinet seems to be defective, not allowing door with new parts to close tightly to cabinet.Ordering research for additional repairs.; O-emld tckt"
Near Waco, TX 76705
Cliff
Job Details: 02/06/2020
REFRIGERATOR MAYTAG MRT118FFFH00 Arrived on site to replace previously ordered parts for refrigerator.
Near San Marcos, TX 78666
Robert
Job Details: 02/05/2020
REFRIGERATOR WHIRLPOOL WRS571CIHB01 Arrived onsite to replace parts previously ordered. Replaced door and wire cover. Tested and adjusted door. Everything is working properly. Complete
Near Austin, TX 78758
Cliff
Job Details: 02/05/2020
WASHER WHIRLPOOL WFW560CHW0 Arrived on site to diagnose a washer that is not spinning properly. Found no mechanical failures at this time. Factory reset controls and advised of best loading procedures to ensure the unit can balance loads.
Near Round Rock, TX 78664
Wesley
Job Details: 02/05/2020
RANGE WHIRLPOOL WFE525S0HS1 Arrived onnsite and replaced door skin and leveled unit. All checks good.
Near Pflugerville, TX 78660
Paul
Job Details: 02/05/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for a dishwasher with the soap pod not dissolving. I checked stored error codes and found an F3E3 & an FAE1. I found the unit not filling with water because the house valve was turned off. I turned the valve on and tested the unit. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
Near Leander, TX 78628
Lou
Job Details: 02/05/2020
OVEN WHIRLPOOL WOS51EC0HS01 "arrived on site to inspect wall oven not connecting to WiFi. Upon further inspection, the customer advised that the unit would not connect and after speaking to the Whirlpool Connect Team rep, it was determined that the UI console and main control needed to be replaced. I removed and replaced the UI console and main control and programmed the unit. Customer connected unit to WiFi and the unit is operating as designed. Job completed."
Near Georgetown, TX 78633
Cliff
Job Details: 02/05/2020
REFRIGERATOR WHIRLPOOL WRS970CIDM00 Arrived on site to replace previously ordered parts. Replaced thermostat and fan assembly. Due to missing clips evaporator cover will need to be replaced as well as user interface and main control causing communication issue for defrost system. 1 W10822647 (cntrl-elec) and 1 W11172798 (CONTROL) and 1 WPW10387382 (cover-evap)
Near Georgetown, TX 78633
James
Job Details: 02/05/2020
WASHER GE GFWH1200H1WW Arrived on site and tested operation. Found no operation from motor and unit has motor faults. Tested voltage to motor and had no voltage. Unit will need new control to repair. ordrng 1 WH12X20814 (ui board)
Near Austin, TX 78745
Richard
Job Details: 02/05/2020
WASHER WHIRLPOOL WTW4955HW1 Arrived onsite for the washer latch not locking. Installed new latch that was ordered and washer tested good. No leaks detected. Complete
Near Waco, TX 76712
Jonathan
Job Details: 02/05/2020
REFRIGERATOR KITCHENAID KSCS25FVMK01 "Arrived on site for refrigerator that is leaking still. Inspected unit and work area. Checked waterlines going to filter housing and found no water leaks or evidence of a water leak. See photos. Inspected water valve and freezer for water leaks. Water valve was good but the freezer had an ice sheet at the bottom. See photos. Checked drain tube at evaporator and found no ice build up in the drain pan. Advised customer this might be her issue. All water lines were dry. Customer stated this issue only happens once every 6-7 days and will happen randomly, mostly when not in use. Advised her the ice build up could be defrosting and leaking out of her freezer. To,do her to call back if she had further issues. Call complete."
Near Austin, TX 78701
Jacob
Job Details: 02/05/2020
DRYER WHIRLPOOL WED560LHW0 Arrived onsite to replace top and control panel to unit. Replaced both parts. Tested unit. Unit test good. No issues at this time. Job complete
Near Austin, TX 78701
Jacob
Job Details: 02/05/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite for unit missing handle. Looked at unit. Founded that handle was not missing at all. Unit is in good condition. No leaks at this time. Job complete
Near Pflugerville, TX 78660
Paul
Job Details: 02/05/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for the oven to possibly replace the previous diagnosed parts. The blower was fine but the bracket screws on the rear were loose. I tightened the screws and the oven sounds normal and is irking as designed. Call complete.
Near Austin, TX 78705
Luis
Job Details: 02/05/2020
REFRIGERATOR WHIRLPOOL WRT138FZDM00 "Arrived on site for water leaking. Found floors warped uploaded pics to SD-QuickPic found water inlet to valve not fully inserted causing water to leak during icemaker fill cycle. Installed line correctly to valve,rna icemaker through a fill cycle no leaks unit working as designed"
Near Leander, TX 78641
Lou
Job Details: 02/05/2020
REFRIGERATOR KENMORE 795.7205311 "arrived on site to refrigerator noises. Upon further inspection, I could hear the FC evaporator fan making a rubbing noise. I remove the FC drawers/door and found a large block of ice on the Evap cover. When I attempted to remove the cover, the block of ice fell off. Once I got the cover off, I found the evaporator with a good frost pattern. I removed the ice from inside the cover and the fan housing and reassembled the cover. All fans are operating as designed and the unit is cooling properly. I advised the customer that it appears that the freezer door had been left open for a period of time and the evaporator froze up and when it defrosted, the ice on the cover remained.. No water leaks observed during service, job completed."
Near Hutto, TX 78634
Andy
Job Details: 02/05/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "Arrived on site for refrigerator ice maker not working and Frost/cooling issues. Upon arrival customer informed me that issue is ice maker not working and RC freezing food. Cycled ice maker and ice maker cycled but did not fill with water and found frozen vegetables in crisper. Ordering water valve, control and thermistor harness. Customer would like soonest appointment possible. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 WPW10422363 (harns-wire) and 1 WPW10498976 (valve) and 1 WPW10503278 (refer elect cont brd) and 1 WPW10594330 (DAMPER )"
Near Austin, TX 78704
Luis
Job Details: 02/05/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Arrived on site for failed led and clogged drain,replaced led module,cleared ice from freezer floor,cleared drain checked water flow,water flowing 5rough drain correctly.
Near Austin, TX 78727
David
Job Details: 02/05/2020
DRYER MAYTAG MEDB765FW0 "Arrived on site to diagnose dryer that had a consistent check lint screen light, with beeping at times when trying to start. Called WP tech like and spoke to Dustin SR7727065053. Confirmed that check lijtnscreen light will always come on when starting up, and may blink during cycle. Advised customer the beeps on start means the button is likely being pushed too hard, and gentle touch is what has best results on the panel. Showed customer tips to operate. All is working as designed. Call complete."
Near Round Rock, TX 78665
Wesley
Job Details: 02/05/2020
REFRIGERATOR MAYTAG MFT2772HEZ00 Arrived onnsite and found no cool in fridge. Repaired by installing new fan harness and damper. Unit is now operating as designed because fan had been dead. All checks good.
Near Georgetown, TX 78626
Andy
Job Details: 02/05/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM00 "Arrived on site for refrigerator not cooling. Upon arrival found all operations to be normal. maintenance man informed me that FC was frozen and that he defrosted it. Ordering harness. Instructed that unit will need to be defrosted 48 hours prior to service and how to do so properly, he signed waiver. no water leaks present at time of service.; ordrng 1 W11405276 (HARNESS )"
Near Pflugerville, TX 78660
Wesley
Job Details: 02/05/2020
DRYER ROPER RED4516FW0 "Arrived onnsite and verified voltage and continuity of circuit parts, but not heating. Ordering motor to repair. Installed timer during testing. Unit status unchanged. ; ordrng 1 279827 (motor!dryer)"
Near Austin, TX 78729
David
Job Details: 02/05/2020
MICROWAVE WHIRLPOOL KMBP100ESS01 Arrived on site to follow up on microwave that was producing little heat. Ran unit and was barely able to hear magnetron. Tested a cup of water at 2 mins, and barely hit 120 degrees. We will need to un hardware this on return visit to get it out to replace mag. Return with inverter W10217711, sensor W11346197, mag 11346197, 2MAN. Office to reschedule for 2MAN. ; ordrng 1 2MAN (2MAN)"
Near Austin, TX 78701
Jacob
Job Details: 02/05/2020
DRYER WHIRLPOOL WED560LHW0 Arrived onsite for unit not heating. Tested unit. Found that electrical from wall is not putting the correct voltage. Maintenance crew knows and is getting an electrician to fix issue. Job complete
Near Austin, TX 78701
Jacob
Job Details: 02/05/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite for unit not making ice. Tested unit. Unit locked up from making ice. Replaced ice maker. Tested unit. Unit test good. No issues at this time. Job complete
Near Georgetown, TX 78633
James
Job Details: 02/05/2020
OVEN WHIRLPOOL WOS51EC0AS02 Arrived on site and tested operation. Found unit has set it self to Celsius and would not go to Fahrenheit. Reset control and unit allowed for temp unit change. Heated oven to test temps and found unit heating properly. Job complete.
Near Georgetown, TX 78633
James
Job Details: 02/05/2020
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived on site and tested operation. Found no response from console. Found unit unplugged. Plugged unit in and ran diagnostics. Found fault for heater circuit. During teetering I found that the wash motor is not running. Inspected and found harness damaged at connection to control. Straightened and properly routed harness but motor will not run. Unit will need new harness to allow for further testing. ; ordrng 1 W11131692 (harns-wire) and 1 W11413274 (CONTROL) and 1 WPW10671941 (pump&motor)
Near Austin, TX 78701
Jacob
Job Details: 02/05/2020
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived onsite for fan not working to unit. Tested unit. Fan was not working. Could not take down microwave. Install was had extra screws in places that could not get too. Told customer that they would need to get back installers to take it down for us to do the service. Office to reschedule ; saved tckt
Near Austin, TX 78717
Tyler B.
Job Details: 02/05/2020
MICROWAVE WHIRLPOOL WMH31017HS2 "Arrived to inspect unit with no light. Opens pane and found bulb seized in socket, had to replaced socket and bulb to repair"
Near Austin, TX 78701
Jacob
Job Details: 02/05/2020
WASHER WHIRLPOOL WFW560CHW0 Arrived onsite to apartment unit 2319 where the washer unit was moved too. Unit not getting cold water. Ran diagnostics test mode. Cold water no filling unit. Replaced cold water valve and is not working. Ordered part. Office to reschedule ; ordrng 1 W11322879 (cntrl-elec)
Near Liberty Hill, TX 78642
Jonathan
Job Details: 02/05/2020
MICROWAVE WHIRLPOOL WMH31017HS0 Arrived on site microwave not heating.
Near Liberty Hill, TX 78642
James
Job Details: 02/05/2020
DISHWASHER WHIRLPOOL WDF130PAHB0 Arrived on site and tested operation. Found wash motor not running again. Found harness connection has split again. Installed new harness and wash motor. Tested operation and found unit working properly. Job complete
Near Liberty Hill, TX 78642
Jonathan
Job Details: 02/05/2020
MICROWAVE JENN-AIR JMW2430DP03 "Arrived on site for oven making loud noise when heating above 400°. Customer stated that when she opens door noise will stop. Customer also stated that temperature prob was off. Customer had unit heating at 400° at time of service. Performed diagnostics mode and checked fault codes. Found no fault codes. Tested oven meat prob and checked reading. Found reading prob at 24 Celsius converts to 75.2 fahrenheit, within range. Found convection fan making noise due to thermal expansion. Will need to replace fan blade, nut and baffle cover. ; ordrng 1 W11241587 (FAN COVER)"
Near San Marcos, TX 78666
Robert
Job Details: 02/05/2020
VENTHOOD JENN-AIR JXW9048HP0 Arrived onsite for vent a hood light bulb loose. Upon inspection we found that the bulb had separated from the base. Ordering parts. RJ to return. ; ordrng 1 WPW10291579 (bulb-light)
Near Austin, TX 78717
Lou
Job Details: 02/05/2020
DRYER WHIRLPOOL MEDC465HW0 "arrived on site to inspect dryer noises. Upon further inspection, customer turned the unit on and the unit sounded normal. I disassembled the unit to inspect the seals and found a small piece of debris in the back drum seal. Reassembled the unit and tested and it continued to operate as designed. I found that the vent tube at the back of the unit was too small to fit the vent going into the wall. The customer had another vent tube and I replaced the old one. Retested using my vent test kit and the unit is operating as designed. No lint observed during service, job completed."
Near Pflugerville, TX 78660
Wesley
Job Details: 02/05/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM00 Arrived onnsite and replaced valve and icemaker. All checks good. Unit is now operating as designed. Advised customer on repair.
Near Austin, TX 78737
Kevin
Job Details: 02/05/2020
WASHER WHIRLPOOL WFW75HEFW0 "Arrived on site and replaced control board, checked harness between control and water level sensor and it is good. Ran a quick wash cycle for 25 minutes and it completed properly.
Near Georgetown, TX 78633
James
Job Details: 02/05/2020
MICROWAVE WHIRLPOOL WOC54EC0AS04 Arrived on site and installed new control and console. Tested operation and found unit working properly. Job complete
Near Buda, TX 78610
Richard
Job Details: 02/05/2020
WASHER MAYTAG MVWC465HW2 Arrived onsite for the washer not working properly. Found that the washer was not level to close to the floor. When I pushed down on basket it touches the floor. Raised washer and leveled it. During inspection of motor and gear case assembly found that the pulley cover had broken off. Ordering cover and screws . Office to schedule. Washer tested good after leveling it. ; ordrng 1 W11409708 (PULLEY COVER) and 1 WP22001995 (screw)
Near Austin, TX 78701
Jacob
Job Details: 02/05/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived onsite for unit in cooling off mode. Noticed the light for cooling off was flashing. Held buttons to turn cooling back on. Tested unit. No leaks at this time. Job complete
Near New Braunfels, TX 78130
Robert
Job Details: 02/05/2020
WASHER MAYTAG MVWX655DW1 Arrived onsite for washer making a noise. Ran diagnostics and found that the spin basket out of round and gearcase shaft loose. Installed new wash plate. Ordering parts. Please send RJ back. ; ordrng 1 W10721967 (drive pulley) and 1 W10752719 (basket)
Near Belton, TX 76513
Al
Job Details: 02/05/2020
OVEN KITCHENAID KODE500ESS04
Near Austin, TX 78730
David
Job Details: 02/05/2020
REFRIGERATOR KITCHENAID KRFC302EPA00 "Arrived on site to diagnose refrigerator with items in the RC freezing. Customer also informed me that when the freezer drawer closes the right side RC door would pop open and break the gasket seal. Examined unit and verified that the right RC door was barely holding closed. Customer does have wooden door panel covers on this unit. Found the unit was pushed in a bit too far back in the opening, and the door was pressed against the cabinet, keeping it from being able to achieve full range of motion, and possibly an air gap. Pulled unit out and leveled it, and door has no other issues. The wooden panels do look like they barely touch, and it is a tighter fit, but doors do close and properly seal. When checking out the ice build up found the air channels behind the sheLves were blocked, preventing air from being able to circulate. Advised the customer they need to open up those gaps and allow airflow to and from the vent. This and the door being able
Near Belton, TX 76513
Al
Job Details: 02/05/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived to install previously ordered parts.Removed and replaced the door and name plate.Job complete
Near Belton, TX 76513
Al
Job Details: 02/05/2020
COOKTOP KITCHENAID KGCU483VSS "Arrived to inspect KItchenaid cooktop not working on the griddle function.Confirmed the complaint and and disassembled the unit and noticed the male plug wasn’t plugged into the unit.I climbed underneath the unit to attempt to locate a possible plug to plug in the griddle.I found NONE.Unit will need to be uninstalled by builder in order to plug in the griddle feature.Blue light on griddle knob never turned on.; saved tckt"
Near Austin, TX 78750
David
Job Details: 02/05/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site to examine refrigerator with bubble in right door. Found dent in door. ; ordrng 1 W10919619 (dor-fip)"
Near Georgetown, TX 78628
Cliff
Job Details: 02/05/2020
OVEN KITCHENAID KOSE500ESS04 Arrived on site to diagnose an oven that is not level. Found unit mounted improperly. Reset and re-mounted unit in proper position. All is working properly at this time.
Near Austin, TX 78737
Luis
Job Details: 02/05/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for power failure issues. Diagnosed control powering off and resetting on its own,replaced main control. Powered unit on,compressor and fans powered on"
Near Pflugerville, TX 78660
Wesley
Job Details: 02/05/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Arrived onsite and found unit ff Evap drainfrozen over. Ordering harness and cover to repair. ; ordrng 1 W11033168 (harns-wire) and 1 WPW10501260 (cover-evap)"
Near Bastrop, TX 78602
Scott
Job Details: 02/05/2020
RANGE JENN-AIR JLRP430WP01 "Arrived on site replaced both controls from previous diagnostics . Couldn’t find fault with blower fan .Tested unit ,preheated 350 . No new errors . No gas leaks detected at time of service . Job complete ."
Near Temple, TX 76502
Jonathan
Job Details: 02/05/2020
DRYER WHIRLPOOL WED75HEFW1 "Arrived on site for dryer that was making a rattling noise. Inspected unit and work area. Placed unit into regular dry cycle and found the unit rattling. Checked idler pulley, belt, motor, rollers, and blower wheel. Nothing seemed to be worn or broken. Noise seem to be coming from the metal cavity. Adjusted and tightened several screws, placed sound pads onto the exhaust vent and side wall. Unit was operating as designed. Advised customer she would hear some minor rattling due to cabinet vibration. Call complete."