We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Austin, TX 78754
David S
Job Details:
06/23/2022
"Arrived on site to possibly install previous diagnose parts. I gained access to the tube ring, when I removed the ring I found damaged to the outer tub and inner basket rim. The unit will also need both replaced as they are damaged and warped. Both items have to come from the manufacturer. The office will reschedule when we have eta on the parts.; ordrng 1 W10738339 (Inner basket) and 1 W10371566 (Outer tub) and 1 W10721967 (Cam) and 1 W11213879 (Belt)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Taylor, TX 76574
Cliff
Job Details:
06/23/2022
Arrived on site to diagnose a refrigerator that is not cooling properly. Contacted tech line on site and checked pressures in unit. High side was above 300 and low was -5. Unit is restricted and tech line wants us to flush system with nitrogen to clear restriction. Office to reschedule appointment for 3 hours for repairs.Tech line rep ScottFile# 7733950299; ordrng 1 Nitrogen (Nitrogen)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Pflugerville, TX 78660
David S
Job Details:
06/23/2022
Arrived on site for fridge making a loud buzzing noise. I inspected the unit and work area. I tested the water dispenser and found no noise. I emptied the rc ice maker and ran a fill test. I found the dual valve buzzing loudly. I am ordering the dual valve. Reschedule for July 7.; ordrng 1 W11567408 (Dual valve)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Austin, TX 78724
Justin
Job Details:
06/23/2022
Arrived on site for a microwave making an abnormal noise. Upon arrival the customer stated it is an intermittent issue. I tested the unit with a MW safe cup of water and could not replicate the noise. I did this several times and found the unit will stop heating randomly. Once I unplug the unit for a minute it began working again. I checked the fan and airflow. I found both good. Due to this I am ordering the mag thermostat and control to install. We will also bring back everything else to test once parts are installed. I advised the customer on getting a video of the noise for the return tech. Office to reschedule. ; ordrng 1 W11342846 (Control) and 1 W10832024 (Mag Thermostat)
We serviced a
JENN-AIR ICE MACHINE
Model JIM158XYRS2
Near Austin, TX 78704
Luis
Job Details:
06/23/2022
"Arrived on site. Sealer did not hold on water pan unit will need a new water pan,part ordered return appointment ; ordrng 1 W10837384 (Water pan)"
We serviced a
WHIRLPOOL RANGE
Model GGE388LXB02
Near Georgetown, TX 78633
Lou
Job Details:
06/23/2022
"Arrived on site to inspect sparks and smoke coming from the range. Upon further inspection, I tested the cooktop and found the front left burner does not work. Pulled the unit out and removed the back cover to inspect the switches and found the front right, front left and left rear switches and bad. I lifted the cooktop to inspect the element burners and found the front left shorted out. I tested temps in both ovens and they are within temp range of set preheat temps ; ordrng 1 WP7403P238-60 (Left rear switch) and 1 WP7403P239-60 (Right front switch)"
We serviced a
WHIRLPOOL MICROWAVE
Model UMV1160CB08
Near Austin, TX 78724
Justin
Job Details:
06/23/2022
"Arrived on site for a microwave with the light put. Upon arrival the customer stated the bottom microwave light is out. The customer also provided POP and I found the unit within WP warranty. I gained access to the socket and found the connectors burnt out. I found the relay on the control stuck open and sending constant voltage. To repair the unit it will need a new socket, control, and harness. Ordering all parts. Office to reschedule. ; ordrng 1 WPW10446250 (Control) and 1 W10539841 (Harness)"
We serviced a
MAYTAG WASHER
Model MHW8200FW0
Near Waco, TX 76712
Jonathan M
Job Details:
06/23/2022
Arrived on site for a washing machine and that is not unlocking and is flashing a code. Inspected unit and work area. Confirmed customers complaint and ran the unit through diagnostics. Found the drain pump initially kicked on and continue to run regardless of whether or not I remove the pressure hose off the pressure switch. Spoke to SW and ran through some testing. Unit will need a pressure switch for repair. Ordering switch and returning with the control. Rescheduled customer to 7/6 due to first available appointment.; ordrng 1 WPW10448876 (Pressure switch)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Hewitt, TX 76643
Jonathan M
Job Details:
06/23/2022
"Arrived on site for a washing machine that is not advancing through cycles. Inspected in and work area. Customer advised the unit never actually does anything that starts the cycle but then within a few minutes and it turns off. Ran the units are diagnostics and found an F7 E1 (basket speed fault) error code. Ready unit through manual spinning. Found a buzz coming from the washer but the basket not actually spinning. Replace the control and tested it again. Still at the same issue. Removed the rotary switch cables from the control to verify there wasnt a rotary switch. The unit will need a new capacitor, lower harness, and or motor for repair. Ordering parts in the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W10890624 (Motor) and 1 W11158830 (Capacitor) and 1 W10903238 (Lower harness)"
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS00
Near Salado, TX 76571
Tyler
Job Details:
06/23/2022
"Arrived on site for upper oven of rain not heating evenly. Upon arrival confirm issue and found resistance to elements at 21.7ohms. Found resistance to sensor at 1.09kohms. Stable power from outlet and ACU to element. Found door seal failing on right side. Also found back right knob, inf. Switch failing to regulate temps to burner and also glued together; ordrng 1 W11517335 (Knob) and 1 W10337392 (Upper Gasket) and 1 WP7403P238 (Switch (BR)) and 1 W10850042 (Bezel)"
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near Temple, TX 76502
Tyler
Job Details:
06/23/2022
"Arrived on site for refrigerator not allowing lights to function, ice maker over producing bucket with ice, and not lvl. Upon arrival confirmed issues. Found led system failing and replaced all leds per SP & s-code for LEDs: W11606409, S84638. I then found ice maker was missing the extension arm and failing to sense when bucket was full. W11215550 (ice maker extension arm); ordrng 1 W11215550 (Extension)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS01
Near Georgetown, TX 78628
Lou
Job Details:
06/23/2022
"Arrived on site to inspect refrigerator temps and over temp alarm on. Upon further inspection, I found the over temp alarm on so I cleared it. I tested temps in the FC=29 degrees and RC=53 degrees. I checked amp draw to the compressor and got .68amps. Disassembled the FC section and inspected the evaporator and found no frost pattern and a ball of ice in the upper left corner. I tested the unit in diagnostics test #10 and when the test got to sub-test 5, there was not frost pattern on the FC evaporator. I advised the customer of my findings and am ordering a sealed system repair. Ordering the compressor, UV dye drier, access valve, RC & FC evaporators, pan heater assembly, CNOTE-3 HOUR JOB and office to schedule return service. No water leaks observed during service.; ordrng 1 8201675 (Compressor kit) and 1 W10915406 (FC evaporator) and 1 W10735008 (Pan heater assembly) and 1 W11553229 (RC evaporator) and 1 WPW10143759 (UV dye drier) and 1 TJ90SF8404 (Access valve ,) and 1 CNOTE (3 hour job)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSO48QMB02
Near Austin, TX 78746
Luis
Job Details:
06/23/2022
Arrived on site for water leaking diagnosed a defective filter housing,removed filter housing,found new housing ordered was damaged missing pressure fitting on housing. Ordering new housing assembly; ordrng 1 WP2209022 (Filter housing)"
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Austin, TX 78702
Scott
Job Details:
06/23/2022
"Arrived on site for sparking around dryer door switch . Found when starting dry , unit would not tumble but only hummm. If drum was manualy turned while door switch was held unit will tumble . Ordering motor ,blower wheel . Also ordering harness if needed . Set return for 6/30 .No water leaks detected at time of service. ; ordrng 1 W10396037 (Motor) and 1 696426 (Blower wheel) and 1 3398128 (Tsat) and 1 3392519 (Thermal fuse) and 1 W11090772 (Wire harness) and 1 279320 (Block kit)"
We serviced a
WHIRLPOOL DRYER
Model MED6630HC0
Near Austin, TX 78744
Justin
Job Details:
06/23/2022
"Arrived on site for a dryer making a loud noise. Upon arrival the customer stated they had a prior company diagnose the unit and that they found a bad blower wheel and belt. The customer provided pictures of the wheel and belt physically damaged. He also provided a video of the noise, which was a loud rattle. I gained access to the unit and found both the blower wheel and belt damaged. Upon further inspection I also found the pulley wheel excessively worn. Per the SP W11378591A we need to install the blower housing seal to help reduce the noise. In order to repair the unit we will also need to replace the blower wheel and install a repair kit; ordrng 1 W11401018 (Seal)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Austin, TX 78744
Justin
Job Details:
06/23/2022
Arrived on site for a refrigerator that still needed further diagnosing per last tech. On arrival the RC was pulled out and the doors were open. I ohmd out all thermistors and found them within range. I also found all airflow components running as designed. I activated a defrost and found a good 120VAC to the heater and it working as designed. I also tested the IM due to the water/ice build up on the shelves on the prior visit. I found the IM and valve working as designed. This indicates a possible control failure creating a defrost issue. I am ordering the control and the office will reschedule. ; ordrng 1 W11558182 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS973CIHZ00
Near New Braunfels, TX 78132
Andrew
Job Details:
06/23/2022
Arrived on site to replace previously diagnosed parts. Found evaps completely frosted over. Advised customer unit would need to thawed 48hrs prior to servicing to prevent possible damage to evaps. Office to reschedule. ; O-emld tckt
We serviced a
SAMSUNG DRYER
Model DV48J7770EP/A2
Near New Braunfels, TX 78132
Andrew
Job Details:
06/23/2022
Arrived on site to test unit for not spinning. Found thermal fuse damaged in packaging. Needing thermal fuse. Office to reschedule. ; ordrng 1 DC47-00016A (Thermal fuse)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Austin, TX 78744
Leonardo
Job Details:
06/23/2022
Arrived on site to test unit for unit not creating enough suction. Test unit and found bad blower. Ordering new blower office to reschedule ; ordrng 1 W11441128 (Blower)
We serviced a
SAMSUNG WASHER
Model WA45H7000AW/A2
Near Kyle, TX 78640
Andrey
Job Details:
06/23/2022
"Arrived on site to replace previously diagnosed suspensions, replaced all 4 suspension rods, unit is now running as designed, job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Austin, TX 78724
Joe Z
Job Details:
06/23/2022
"Arrived onsite for Range Flames from Broil not fully lighting. Upon arrival test unit and entire broil burner was lit. With the oven door open the oven light gave the impression that portions of burner were not lit. Closing the door, turning off the light , shows the entire burner lit. Pre heating broiler to 350. Unit is operating as designed. Job complete"
We serviced a
LG DRYER
Model DLE2301R
Near Georgetown, TX 78628
Lou
Job Details:
06/23/2022
"Arrived on site to inspect dryer noises. Upon further inspection, turned the unit on and immediately could hear a rattling or fast thumping noise. I disassembled the unit and found the back right roller was seized to the axle. I tested the remaining rollers and tension pulley and all were not rolling as designed. Also found the belt beginning to fray and the unit needed to be cleaned (photo-before). I removed and replaced the rollers from van stock (4581EL3001E ), tension pulley and belt. I cleaned the axles and tested the rollers and theyre rolling properly. I vacuumed the unit (photo-after) and reassembled the unit and tested. Used rollers from van stock due to rollers prescreened for today were the incorrect parts. Unit is operating as designed. No lint observed at the end of service, job completed."
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near Elgin, TX 78621
Cliff
Job Details:
06/23/2022
Arrived on site to diagnose a dishwasher that is not draining. Found plug in garbage disposal was not removed during installation. Removed plug and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Coupland, TX 78615
Cliff
Job Details:
06/23/2022
Arrived on site to diagnose a washer that is not cycling properly. Found rotor bolt loose and tightened bolt. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Coupland, TX 78615
Cliff
Job Details:
06/23/2022
Arrived on site to diagnose a dryer that is making unusual noise. Found blower wheel cracked and replaced it. Tested unit and found all is functioning properly at this time.
We serviced a
WHIRLPOOL COOKTOP
Model KCGS356ESS00
Near Coupland, TX 78615
Cliff
Job Details:
06/23/2022
Arrived on site to replace previously ordered parts for cooktop. Replaced gas lines going to center burner and tested unit. Found all is functioning properly at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near Fischer, TX 78623
Andrew
Job Details:
06/23/2022
"Arrived on site to test unit for water dispensing to ice maker when water paddle is pressed. Found water lines were crossed. Fixed water lines, tested unit, unit now working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Georgetown, TX 78633
Gerry C
Job Details:
06/23/2022
Arrived to instal previously diagnosed and ordered part. I removed and replaced the fill tube and there was not change. I removed excessive plastic from around the fill tube area and the issue was resolved. No leaks observed during service.
We serviced a
GE DISHWASHER
Model PDWT100R30WW
Near Georgetown, TX 78633
Gerry C
Job Details:
06/23/2022
"Arrived to inspect unit not washing. I found water was entering the tub, but at a very slow rate, taking nearly three minutes to fill to a level that the unit would operate at. I removed and replaced the inlet valve and tested. The unit operated as designed, no leaks observed during service.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Austin, TX 78753
Scott
Job Details:
06/23/2022
Arrived on site for microwave moving in cabniet when opening . Found rear wall mount missing . Informed customer thats an install issue . She should contract builder . No other issues found with microwave . Job complete
We serviced a
WHIRLPOOL DOWNDRAFT
Model JED3536GB01
Near Dripping Springs, TX 78620
Leonardo
Job Details:
06/23/2022
Arrived on site to test unit for burner turning on and off when on medium or a set temp besides high. Test unit and found burners working as designed. When the burner get to the temp set medium or low the burner will turn off to maintain that set temp job complete.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS01
Near Dripping Springs, TX 78620
Leonardo
Job Details:
06/23/2022
Arrived on site to test unit for lower oven not heating. Test unit and found opened TOD. Replaced TOD. test unit and unit pre heated to 350 unit working as designed.
We serviced a
LG WASHER
Model WM3570HWA
Near Austin, TX 78739
Andrey
Job Details:
06/23/2022
"Arrived on site to bellow per customer request, customer stated that unit is making a screeching sound when filling with water, replaced parts tested unit unit now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Austin, TX 78723
Scott
Job Details:
06/23/2022
"Arrived on site for drain hose leaking . Found inner drain hose damaged . Replaced hose . Ran diagnostics,all checked normal. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Buda, TX 78610
Andrey
Job Details:
06/23/2022
"Arrived on site to test unit for soap not dissolving, customer stated that unit worked good and after recent kitchen remodel unit did not run right, tested unit found unit is not getting enough water, pulled unit out and found kinked water line, installed unit correctly, unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAB02
Near Georgetown, TX 78628
Gerry C
Job Details:
06/23/2022
"Arrived to inspect no ice or water. I found the CX had replaced the filter and after, the issue became apparent. I found they were using aftermarket filtration and I advised against the use of them. I was able to reinstall the old filter and it worked as designed.
We serviced a
WHIRLPOOL RANGE
Model WFE510S0AW0
Near Georgetown, TX 78626
Gerry C
Job Details:
06/23/2022
"Arrived to inspect no heat at front right burner. I found the element visibly burn and reading open and further testing showed the switch to be electrically open and there were burn marks around the contractor within the housing. I removed and replaced both parts and tested. The unit heated and cycled as designed, operational test good. I courtesy leveled the unit.
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Georgetown, TX 78626
Gerry C
Job Details:
06/23/2022
"Arrived to inspect flame height issues. The CX had concerns about flame heights and I tested and verified all were within MFG specifications. I did find the left front burner valve stem was incorrectly positioned, causing the knob to rub on the panel and I corrected the issue, verifying no internal gas leaks with leak test solution. Operational test good, no gas leaks detected during service."
We serviced a
SAMSUNG WASHER
Model WA45H7000AW/A2
Near Kyle, TX 78640
Andrey
Job Details:
06/23/2022
"Arrived on site to replace previously diagnosed suspensions, replaced all 4 suspension rods, unit is now running as designed, job complete"
We serviced a
WHIRLPOOL OVEN
Model JJW3830IM00
Near Austin, TX 78737
Leonardo
Job Details:
06/23/2022
Arrived on site to replace console. Replaced console test unit and unit test good both ovens pre heated to 350 no error codes.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FBS00
Near Canyon Lake, TX 78133
Andrew
Job Details:
06/23/2022
"Arrived on site to replace control and RC gap cover per SP. Replaced evap cover and control, tested unit, unit working as designed. No leaks detected.
We serviced a
SAMSUNG REFRIGERATOR
Model RS25J500DSG/AA
Near Canyon Lake, TX 78133
Andrew
Job Details:
06/23/2022
"Arrived on site to test unit for no ice production. Found ice maker did not respond to diagnostics. Replaced icemaker, tested unit, unit now working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Georgetown, TX 78628
Lou
Job Details:
06/23/2022
"Arrived on site to inspect refrigerator door alarm on. Upon further inspection, I found the unit operating as designed. Customer advised that the door alarm is intermittent and will turn on at all times of the day and night. I tested the door switches and all are operating as designed. I checked the deli control and harness and Botha re good. I provided a written disclaimer from management regarding this model of refrigerator to my customer and advised them that due to the unit being out of warranty, its not cost effective to repair the unit at this time as we cannot guarantee a successful repair and once parts are replaced, we can no longer use them as theyre used.Unable to duplicate the issue at this time. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Austin, TX 78758
David S
Job Details:
06/23/2022
Arrived on site to install previous diagnose part. I gained access to the control and replaced it with new. I Tested the unit and found it working properly. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WFG550S0HZ2
Near Georgetown, TX 78628
Lou
Job Details:
06/23/2022
"Arrived on site to inspect range oven noises. Upon further inspection, the customer advised that the first time they used the unit, it would make popping and booming noises. I tested the unit in Bake at 350 degrees. Once the unit was heated inside, I could hear the normal new noises that an oven will make. I advised the customer that the noises are normal as its breaking is and when metal is heated it moves. Tested the cooktop and all burners are operating as designed. Overall, the unit is operating as designed. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ0
Near Austin, TX 78738
Leonardo
Job Details:
06/23/2022
Arrived on site to test unit for display flickering and oven not getting to temp. Test unit and found bad sensor and customer not connected to Wi-Fi. Replaced sensor from truck stock and advised customer to connected ui to Wi-Fi for software updates. Test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Georgetown, TX 78628
Lou
Job Details:
06/23/2022
"Arrived on site to inspect refrigerator door gasket issues. Upon further inspection, I found the right RC door gasket badly torn. I removed and replaced the gasket and using my heat gun, I shaped the gasket before installing, tested the door closure and it is sealing good. No water leaks observed during service, job completed."
We serviced a
JENN-AIR MICROWAVE
Model JMW2430IL03
Near Austin, TX 78734
Leonardo
Job Details:
06/23/2022
Arrived on site to test unit for shorted keypad and keypad disconnected error code. Found bad console replaced console test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Austin, TX 78737
Leonardo
Job Details:
06/23/2022
Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Replaced sump and motor test unit and unit test good no leaks present job complete.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFTR1814QS1
Near Austin, TX 78737
Luis
Job Details:
06/23/2022
"Arrived on site. Per customer he has to manually defrost unit,removed evaporator cover ohmed heater good,checked continuity through bimetal reading closed. Diagnosed defective defrost control replaced control assembly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHM00
Near Austin, TX 78739
Luis
Job Details:
06/23/2022
"Arrived on site for not cooling correctly in fresh food compartment. Ran diagnostics weak air flow from vents,removed cover found ice build up on evaporator,defrosted ice,replaced cover that includes both thermistors secured thermistor to correct location on suction line with foil tape and a zip. Reassembled unit ran diagnostics changed defrost setting to basic,checked air flow good.
We serviced a
KITCHENAID ICE MACHINE
Model KUIS18NNTW0
Near Austin, TX 78739
Luis
Job Details:
06/23/2022
Arrived on site for no ice. Ran diagnostics no frost formation on evaporator plate diagnosed a leak in the system
We serviced a
SAMSUNG REFRIGERATOR
Model RFG297HDRS/XAA
Near Austin, TX 78748
Luis
Job Details:
06/23/2022
"Arrived on site for ice build up. Found ice build up on left side of freezer door,large gap between gasket and liner. Removed ice build,remolded gasket checked door seal good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Smithville, TX 78957
Joe Z
Job Details:
06/23/2022
Arrived onsite for Not Making Ice. Upon arrival inspected unit and found bin full of ice. After series of questions with customer. She stated that she began having issues when replacing water filter. She had not noticed ice being made. However had not checked bin after that. Recommend that customer emptied at least half of the ice and monitor if the bin fills itself back. No leaks present at this time. Job complete
We serviced a
SAMSUNG REFRIGERATOR
Model RF267AEBP/XAA-01
Near Kyle, TX 78640
Andrey
Job Details:
06/23/2022
"Arrived on site to replace previously diagnosed RC evaporator cover and heater clip, tested unit found heater clip was bent up and it was not melting ice in drain, replaced evap cover powered unit on, evaporator developed a good frost pattern, unit is running as designed, job complete"
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Kyle, TX 78640
Andrey
Job Details:
06/23/2022
"Arrived on site to test unit for loud noise, tested unit found failed gear case,
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Waco, TX 76705
Jonathan M
Job Details:
06/23/2022
Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. Confirmed the customers complaint. Ran the unit through diagnostics and found an F8 E1 (low/no water detected during fill) error code. I ran through manual testing on the valves and found in test three for the hot water valve that the hot water was not entering the unit. Checked behind the unit and found the hot water valve at the wall had not been turned on. Advised customer of the issue and turned on the valve at the wall. Found water beginning to enter the unit in the washer functioning as designed. Ran through an entire Auto test and the unit ran as designed. Call complete.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Waco, TX 76710
Jonathan M
Job Details:
06/23/2022
"Arrived on site for a washing machine that is still having problems. Inspected unit and work area. Ran through diagnostics and found an F9 E1 (long drain) error code. Around the unit through an auto test and found water running in slowly and did verify the drain pump draining but extremely slowly. Checked resistance on the drain motor and found that it was registering 10.7 ohms. Replaced the drain pump, valve, and control and tested the unit. The unit began to work as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFC42FTS03
Near Austin, TX 78732
Matthew
Job Details:
06/23/2022
Arrived onsite for refrigerator making noise and control issues. Upon arrival checked control. Unit was in Celsius so converted to Fahrenheit. Target temperature is at recommended and temperature is good. Controls seem to be responsive. Customer stated occasionally the unit will beep. He hits reset and unit continues to operate as normal. Notified customer of temperature changes due to door swings and ambient temperature. Ran diagnostics and could not get any noise to duplicate. Customer stated the sound last under a minute and happens periodically. Customer will monitor and try to record noise. Could not duplicate any issues at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBLC36FTS05
Near Austin, TX 78732
Matthew
Job Details:
06/23/2022
Arrived onsite for ice maker leaking. Upon arrival inspected unit. Found ice pack and ice maker cap/cover jammed. Removed both and tested. Ran forced harvest and ice dumped and filled. Watch fill and did not see any signs of over fill or overspray. In bin ice cubes were good shape other than one area where ice chunk had formed. Customer will monitor. No leaks present at this time. Job complete
We serviced a
MAYTAG DRYER
Model MEDB400VQ0
Near Austin, TX 78730
Matthew
Job Details:
06/23/2022
Arrived onsite for dryer not working on all cycles. On arrival put unit in diagnostics and found stored error code F30 restricted air flow. F25 inlet thermistor shorted. Ran test per tech sheet and could not duplicate any issues. Ran timed dry function and completed as normal. Could not duplicate any issues. Instructed customer to monitor and watch sensor dry compared to timed dry. Customer will try both. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Bastrop, TX 78602
Joe Z
Job Details:
06/23/2022
"Arrived onsite for Not Cooling . Upon arrival inspected unit and found cooling. Did not find ice/ frost build up. Mrs. Mentioned her brother in law unplugged unit a couple of weeks ago and the unit cooled. FC 1 degrees, RC 48 degrees. Evap fan operating correctly. Frost pattern is good. There are no defrost issues. Unit is operating as designed. Job complete"
We serviced a
SAMSUNG REFRIGERATOR
Model RT18M6215WW/AA
Near Coupland, TX 78615
Cliff
Job Details:
06/23/2022
Arrived on site to inspect refrigerator that was making unusual noise. No abnormal noise present at time of service and all parts and components are fully functional. No repairs needed and job is complete. No leaks were found at time of service.
We serviced a
WHIRLPOOL RANGE
Model WFC310S0AB
Near Hutto, TX 78634
Wesley
Job Details:
06/23/2022
Arrived onsite for cooktop burner element control issues and found unit operating as designed. Found unit is operating as designed. The burners are operating equally and consistently. Advised customer on findings.
We serviced a
SAMSUNG DRYER
Model DV45H7000EW/A2
Near Taylor, TX 76574
Wesley
Job Details:
06/23/2022
Arrived onsite for unit not heating and diagnosed heater failure. Advised customer on findings
We serviced a
AMANA DISHWASHER
Model ADB1400AGW3
Near Taylor, TX 76574
Wesley
Job Details:
06/23/2022
Arrived onsite for intermittent operation and found unit operating operating as designed. Advised customer that unit is operating on a power supply switch. Also advised on other conditions that can affect performance. All else checks good.
We serviced a
WHIRLPOOL DRYER
Model LER8648PW0
Near Copperas Cove, TX 76522
Tyler
Job Details:
06/23/2022
"Drive down side for dryer not starting. Upon arrival confirm complaint not prefer the testing found you and I have stable 240 V connection. I then found door switch, timer, element, cut offs all working as designed. I then found thermal fuse and pts not functioning or allowing unit to start. Replaced both parts and reassembled and tested unit found clog in venting through home b7t dryer was working as designed. Informed customer to get dvc. Call complete"
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Austin, TX 78723
Scott
Job Details:
06/23/2022
Arrived on site for dryer still not advancing . Found back panel pushed in causing heater element to be pushed into housing and grounding out . Reshaped back panel and replaced element . Tested unit and all checked normal. No lint build up . Called tech line
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW04
Near Bastrop, TX 78602
Joe Z
Job Details:
06/23/2022
Arrived onsite for loud noise. Upon arrival found same noise as previous visit. The position of the capillary tube moved back into original spot and vibrating the other refrigerant tube. . Added both padding between the two tubes and vibration is now gone. Job complete
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Pflugerville, TX 78660
David S
Job Details:
06/23/2022
"Arrived on site for oven temperature not being in range. I inspected the unit and work area. I preformed a temperature test. I Inspected the shelf the oven sits on and found the shelf has a cut out, the product installation calls for the shelf to be solid. I found the oven pre-heating too 378, I found the oven cycling, low of 335 high of 370. The unit is working as designed. I advised the customer call the home builder and have them fix the oven shelf. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Pflugerville, TX 78660
David S
Job Details:
06/23/2022
"Arrived on site for food freezing on the left side of the rc compartment. I inspected the unit and work area. I found some of the lights dim on the UI. I tested the diffuser and found it working properly. I tested the thermistors and found the rc thermistor reading high. I found the rc thermistor blocked off from air flow. I replaced the UI to free t the dim lights, and spoke to the customer about air flow, and showed her where the thermistor for the rc section is she it wont be blocked off. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Austin, TX 78723
Justin
Job Details:
06/23/2022
Arrived on site to install previously diagnosed parts. I installed all provided parts and then tested the unit. The new tub is no longer leaking and working as designed. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JS1
Near Austin, TX 78724
Justin
Job Details:
06/23/2022
Arrived on site to install previously diagnosed parts. I installed the socket and found the light would still remain on. I then ohmd out the door switch and found it good. I checked voltage at the wall and found it good. I checked voltage at the socket and control and found a constant 120VAC regardless if the door was open or closed. I called techline and spoke to Scott and received SR# 7733955631. I informed Scott on my findings. Scott had me ohm out several components on the unit and we found the harness bad. I installed the new harness and the light began working as designed. I tested all burners and preheat the oven. The unit is now as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Pflugerville, TX 78660
David S
Job Details:
06/23/2022
"Arrived on site for washing machine having h20 error code. I inspected the unit and work area. I found fault codes F8E1 inlet water/ no water, f7e1 single speed wash error. I inspected all wiring and found the flow meter disconnected and the tab not secured. I reconnected the flow meter and secured it in place. I tested the unit and found it working properly. I ran a normal cycle and found the unit filling and washing. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM00
Near Austin, TX 78724
Justin
Job Details:
06/23/2022
Arrived on site for a refrigerator frosting over. Upon arrival the unit was unplugged with the doors open. The customer stated that the back of the FC was completely frosted over. I ohmd out the bimetal and found it bad. I replaced the bimetal and the unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Taylor, TX 76574
Wesley
Job Details:
06/23/2022
Arrived onsite for pump failed. Water filling but no wash function. and repaired by replacing pump. Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Hutto, TX 78634
Wesley
Job Details:
06/23/2022
Arrived onsite for oven door alignment concerns and instructed customer on door removal for cleaning and realigned the door by removing and replacing properly. All checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5840BW0
Near Round Rock, TX 78664
Wesley
Job Details:
06/23/2022
Arrived onsite for small water leak and found gearcase seal leaking and gearcase bearings rusted.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Round Rock, TX 78665
Wesley
Job Details:
06/23/2022
Arrived onsite and provided customer instruct on fridge runtimes. Unit runs over %80 of the time to be efficient with energy. All checks good. Unit is operating as designed.
We serviced a
WHIRLPOOL DRYER
Model MED8630HC1
Near Woodway, TX 76712
Jonathan M
Job Details:
06/23/2022
Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the element and tested the unit. The unit began to work and operate as designed.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Round Rock, TX 78665
Wesley
Job Details:
06/23/2022
Arrived onsite for issue with cold valve leakin*into tub. Replaced valve. Unit is now operating as designed. All checks good.
We serviced a
KITCHENAID OVEN
Model KOSE500ESS20
Near Austin, TX 78731
Matthew
Job Details:
06/23/2022
Arrived onsite for vent getting hot and fan running. Upon arrival inspected unit. Customer stated vent is getting hot. Explained to customer ventilation and surface temperatures. Called tech line for assistance. Reviewed temperature limits but customer views as unacceptable. Tech provided SR#7733953575. Unit is ventilating and functioning as designed. Fans are also functioning properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Austin, TX 78723
Scott
Job Details:
06/23/2022
Arrived on site for fridge frosting up. Maintenance department last week turned off fridge for frosting over and having temp issues for a day or two. Fridge has been running for about a week now no signs of frost defrost heaters and evap fan are working. Ran temp checks temps and both sections are normal. Ran diagnostics couldnt duplicate or see any cause for failure . No water leaks detected at time of service. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Austin, TX 78704
Matthew
Job Details:
06/23/2022
Arrived onsite to replace previously diagnosed parts. Replaced failed drawer shelf. Tested unit and unit is functioning properly. Job complete
We serviced a
SAMSUNG WASHER
Model WF45N5300AV/US
Near Harker Heights, TX 76548
Tyler
Job Details:
06/23/2022
Arrived on site for washer needing previously diagnosed bellow. Upon arrival installed required part. Reassembled and retested unit. Foun no leaks when tub was filled and agitated during washer. Unit drain all water as designed through pump. No leaks present upon completion. Call complete
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Robinson, TX 76706
Jonathan M
Job Details:
06/23/2022
Arrived on site for my dryer that is making a rattling sound as it operates. Inspect unit and work area. Immediately heard what the customer is talking about and started disassembling the unit. Found the blower wheel stripped between the plastic blower and the inner metal nut that attaches to the motor. Had to chisel off the blower wheel. Replaced both blower wheel and motor and tested the unit. The unit began to work and operate as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78704
Matthew
Job Details:
06/23/2022
"Arrived onsite for dishwasher not cleaning dishes properly. Upon arrival put unit in diagnostics. Found stored error codes 8/2 water inlet problem , 10/2 vent wax motor , 10/1 dispenser electrical , also unit seemed to be over sudsing. Cleared codes and ran test. Two codes resurfaced. Called tech line for assistance. Explained to tech codes and testing. He explained that opening the door during those cycles will trigger the electrical error. Ran additional test and lowered adjustment for rinse aid. Customer stated rinse aid may have been overfilled. Ran empty cycle to clear tub. Tech suggested to Cut back on detergent or try chalk tab style and make sure to run hot water before cycle. Provided . SR#7733951351. Customer will monitor. Job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model KBHS109SSS05
Near Salado, TX 76571
Tyler
Job Details:
06/23/2022
Arrived on site for bulb not operating within microwave cavity. Upon arrival confirmed issue. Found coil within bulb broken.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Hewitt, TX 76643
Jonathan M
Job Details:
06/23/2022
Arrived on site for a washing machine that has water level questions. Inspected unit and work area. Because were advised that the unit does not seem to have any kind of fill level modifications on this unit and the customer wanted to know what was going on with her unit. I asked the customer if the unit does fill and complete the cycle and she did advise that the unit does complete cycles. She was primarily concerned about the cleanliness of her clients. Did explain to the customer that this is normal operation for these washers. Ran the unit through diagnostics and did not find any stored error codes. Ran the unit through an auto test and the unit ran as designed. Went over user care guide and the unit is working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WFW70HEBW0
Near Austin, TX 78703
Matthew
Job Details:
06/23/2022
Arrived onsite with second tech to fully diagnose unit and contact customer. Disassembled unit and found punctured pressure hose. Hose had come undone and rubbed against rotor causing fracture. Tub would fill then leak. Replaced the hose and tested. Ran diagnostics and passed. Ran normal load and all passed. Unit is functioning properly. No leaks present at this time. Job complete
We serviced a
GE REFRIGERATOR
Model PSI23MGNABB
Near Georgetown, TX 78628
Lou
Job Details:
06/23/2022
"Arrived on site to inspect refrigerator leaking water. Upon further inspection, the customer had the unit pulled out from the wall and the filter head water lines in a bucket. Customer showed me where they found water puddled on the floor in the garage behind where the unit sits and the damage to the baseboard (photo). I inspected the water line connections and found them corroded and the water line from the filter head to the water source hose was cracked/broken (photo). I removed and replaced the filter head and tested and unit is operating as designed with no water leaks. No water leaks observed at the end of service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WFW9200SQ00
Near Georgetown, TX 78626
Gerry C
Job Details:
06/23/2022
Arrived to inspect leak. I rechecked the chassis and door and found no sources of water leaks. The CX had left the potential leak from the last load and it was determined to be pet mess. No leaks observed during service. Warranty applied.
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW0
Near Round Rock, TX 78665
Wesley
Job Details:
06/23/2022
"Arrived onsite and found unit operating with failed washplate nut. All checks good. New washplate installed and unit operating as designed."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Austin, TX 78704
Scott
Job Details:
06/23/2022
"Arrived on site for oven light out and oven off bye 50 degrees. Found just bulb was missing and oven sensor failed resistance check. Replaced missing bulb and sensor . Ran temp check . All checked normal . No gas leaks detected at time of service. Job complete"
We serviced a
KITCHENAID COOKTOP
Model KCES550HSS00
Near Bastrop, TX 78602
Joe Z
Job Details:
06/23/2022
Arrived onsite for Cooktop not working. Upon arrival test unit and found all burners get warm but not hot. Inspected polarity and only getting 120 to unit. Instructed customer to contact electrician. Job complete
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS01
Near Bastrop, TX 78602
Joe Z
Job Details:
06/23/2022
"Arrived onsite for Nothing Is Working - No Power. Upon arrival,inspected unit. Unit is receiving power. Found user interface is stuck on hour glass. No buttons are responding. Tried rebooting power multiple times and no change. Noticed there is no ventilation in cabinets for double ovens. Recommend that venting will help unit breathe.
We serviced a
WHIRLPOOL WINE COOLER
Model JUW248RWRS11
Near Austin, TX 78733
Luis
Job Details:
06/23/2022
"Arrived on site for no cool. Powered unit on compressor and fans powered on,removed evaporator cover found no frost on evaporator,found oil on evaporator diagnosed a leak in the system,part is not serviceable unit will need to be replaced.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHS2631PF4A
Near Austin, TX 78733
Luis
Job Details:
06/23/2022
"Arrived on site for cooling complaint. Per customer unit stopped cooling customer had to power cycle unit,unit cooling at time of visit,diagnosed control defective. Replaced main control powered unit on compressor and fans powered on.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSC21C6MFZ05
Near Austin, TX 78731
Luis
Job Details:
06/23/2022
Arrived on site. Replaced freezer door checked door operation good.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near New Braunfels, TX 78132
Andrew
Job Details:
06/23/2022
Arrived on site to test unit for times not consistent on console and lower oven getting a bit too hot. Advised customer to connect unit to WiFi for software updates. Also showed customer on calibration. Job complete.