Arrived on site and replaced broken oven door glass. Job complete

Arrived on site and found upper rack front right stop is missing also utensil basket is broken will need to order both.; ordrng 2 WPW10082861 (Stop)s and 1 W11158802 (Basket)

"Arrived onsite and found unit dryer alignment causing blower housing to be noisy against fan. Adjusted alignment. Unit is now operating as designed. All checks good, unit is now operating as designed. Advised customer on repair."

Arrived onsite for unit in 2113 and found door will be needed as one of the strikes has broken off. Ordering door to reschedule. ; ordrng 1 W11247220 (Door)

Arrived onsite and found unit with damaged door. Replaced damaged door. All checks good. Advised customer on repair.

"Arrived on site to install previously diagnosed part. I installed the new harness. I then followed the SP for the UI install and found the new UI died after resetting 5 times. Again, the old UI does not have this issue, but the old UI has some unresponsive buttons. I checked voltage to the UI and found it still good. I called techline and spoke to Anthony and kept the same SR# 7732991244. I advised Anthony on my findings and he is sending the issue out for review. I informed the customers that WP will reach out to the customer or our company once the review is complete. Call complete."

"Arrived on site for a dishwasher with water building up on the bottom when sitting idle. Upon arrival the customer stated that the unit will drain, but will slowly build up water on the bottom of the tub over time. Upon further inspection I found the water inlet inside the tub was dripping. This indicates a weeping valve. I also found the tub full of water. I manually activated the drain and found it worked as designed. I then put the unit into diagnostics mode and found stored error code F6E4 for float switch open. I ran a diagnostics cycle and found it ran through as designed. I installed the new valve and then tested the unit. The unit is now working as designed and no leaks were detected.

Arrived onsite to install previously diagnosed pats. Upon arrival I adjusted burner head and installed new burner cap and tested unit and found unit operating as designed.job complete.

Arrived onsite for range that had damage to its exterior. upon inspection I found damage to the caps I replaced them but the left one need to be ordered again because I scratched it on installation. Also ordering both sides panels. Office to reschedule.; ordrng 1 W10816993 (PANEL-SIDE) and 1 W10816993 (PANEL-SIDE) and 1 W10873109 (Cap left)

Arrived onsite for dishwasher with broken upper rack adjusters. Upon inspection I found broken adjusters.i replaced them and tested unit and found unit operating as designed. Job complete.

Arrived onsite for dishwasher not washing. Upon arrival I ran unit in diagnostics mode and found that the Sump&motor was not running.

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the rollers and tested the unit. The unit began to work and operate as designed. Call complete.

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. The customer advised that since the prior technician was out, the unit has been working as designed and that she did not want to proceed forward with any repairs because she felt like he had already fixed the issue.

Arrived on site for a dryer thats not heating. Inspected unit and work area. Confirmed customers complaint and check voltage. Found proper voltage going to the terminal block. Checked all heating components and found all working as designed. Tested the unit again and the unit began to heat as designed. Found the power cord and plug have burn marks on them potentially causing intermittent voltage issues. Could not get the unit to fault while on site. Advised customer to get a new power cord and potentially look at replacing there plug. Call complete.

Arrived on site for a refrigerator thats not cooling either section. Inspected unit and work area. Confirmed the customers complaint and found the compressor immediately kicking off as soon as the unit was plugged back in. Attempted to replace the start device with a truck stock start device. Found the unit doing the exact same thing. I took an amp draw off the compressor and found it pulling over 20 A when it did try to kick on indicating a failed compressor. Spoke to CS and was advised to put in research for all needed parts and fittings. Took measurements of all fittings and uploaded the photos with the measurements to SD-QuickPic. The office will need to contact the customer about a return date due to limited parts availability and need for a three hour service.; ordrng 1 Research (Sealed system components and fittings) and 1 R600kit (R600 kit) and 1 Lokringkit (Lokring kit)

"Arrived on site for a refrigerator that was getting ice build up at the back of the deli drawer. I checked temps and found the FC at 7?F, the RC at 48?F, and the IB at 18?F. Upon further inspection I found the RC with several inches of ice on it. I could not visibly inspect the drain pan due to this. However, there was a sheet of ice on the bottom of the RC indicating a drain issue. I gained access to the deli drawer control and found it in good shape. I then put the unit into diagnostics mode and found all airflow components running as designed. I also ran a harvest on the IM and found it working as designed with no error codes. I then gained access to the control and ohmd out all thermistors. I found the RC thermistor read 6.49k, the FC read 19.7k, and the RC evap read 10.44k. The RC evap thermistor should read higher due to it being trapped in a block of ice. Indicating a faulty thermistor. I also checked voltage going to the thermistors and found them good. I gained access to the drain tube and found it slightly clogged. I cleared the drain tube. I am quoting the customer for the drain pan kit and RC harness. We will have to return for the repair once the unit is thawed. I informed the customer that it needs to be off for a minimum of 48-72 hours, and to place towels down for water drainage. I had the customer sign the defrost waiver.

"Arrived on site for fridge with failing fc led bulbs. Upon arrival confirmed issue. Found fc led burnt out. Replaced bulb, reassembled and tested led. Found new led functioning as designed. Call complete Used: W12IN00APL1 for repairs."

"Arrived on site for no cool. Pierced low side pressure reading -20 diagnosed a leak in the system. Replaced the evaporator and installed a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good."

Arrived on site for refrigerator needing previously diagnosed sealed system. Upon arrival reconfirmed issue and pulled 5.50oz of refrigerant from unit. Installed compressor dryer and access valve. Also found drier beads stuck in sealed system. Removed beads and pulled vac. Recharged system with 5.5oz of refrigerant as per manufacturing specs found no leaks and psi lvls holding at 153/5(H/L). Informed customer to give unit 24-48 hrs to stabilize temps and fill bucket with ice. Call complete

"Arrived on site for washer not completing cycles upon arrival confirmed complaint. Found f8e1 error in diagnostics. Found cold side to inlet valve failing and letting no water in. I then found that u it couldnt fully drain water out although resistance to windings was within specs. No clogs found. Also found gearcase failing and leaking large amounts of oil into the motor, on splutch asm, acutator, belt, etc. found unit had multiple failures leading to not completing cycles. Will need to get authorization for repairing due to rebuild being needed. ; ordrng 1 WPW10601448 (Housing) and 1 W11454372 (Gearcase) and 1 W10832724 (Motor) and 1 W10721967 (Splutch asm) and 1 WPW10006384 (Belt) and 1 WPW10006355 (Actuator) and 1 WPW10553968 (Washplate) and 1 W10528947 (Hub drive) and 1 W10528947 (Ahs autho needed/unit in garage)"

"Arrived to inspect washer not performing well and issue with completion. The unit only had a stuck key error and no other errors stored. I cleared the error and tested via mode 51. The unit passed and no errors noted. Inspection of the rotor and gear case area revealed the agitator input shaft had over 1/4 of endplay and the gear case will require replacement. The rotor showed signs of improper engagement and will require replacement as well. The slider is of the original design and was intact, with no wear visible on the engagement teeth. No leaks observed during service. Office to contact the CX for return service and I advised the CX they may attempt to use the unit, but to stop if it will not complete cycles. ; ordrng 1 W11393685 (Gear case) and 1 W10754161 (Rotor)"

Arrived on site for an ice machine thats not making ice. Inspected unit and work area. Ran the unit through diagnostics and found that the recirculating pump was not accurately measuring the fill level and thought that the reservoir was full with water when it had no water in it. Replaced the recirculation pump and tested the unit. The unit is now working as designed. Call complete.

Arrived onsite to install previously diagnosed parts. Replaced tub. Test unit. Unit operates as designed. No leaks present at this time. Job complete

Arrived onsite for KEPT OVERFLOWING AND REALIZED IT WAS NOT DRAINING. WAS ABLE TO JUST DRAIN BUT NOW WONT EVEN DO THAT. Upon arrival found bottom of dishwasher completely filled with water. Drained water with shop vac. Found unit will only fill and wash but not drain. Talked to SW for assistance. After checking voltage to solenoid and getting 120. And solenoid ohm at 40. Recommended replacement of timer. Replaced timer and unit now operates correctly.. during testing noticed the unit kept on getting suds. Found rinse aid dispenser is leaking. Need to order dispenser . Office to reschedule ; ordrng 1 WD35X10346 (Rinse aid assembly)

Arrived onsite for melted wiring on power cord . Upon arrival inspected unit and found terminal block was broken and red wire was grounding to panel. Replaced power cord and harness. Test unit by heating oven to 350. Unit operates as designed. Job complete

"Arrived on site to inspect unit for error code F3E1, found gunk inside pressure chamber. I cleaned pressure chamber, ran diagnostic test, unit tested good. Instructed customer to clean, and watch soap usage for suds. This is in the callback period, no charge to customer."

"Arrived on site to inspect unit for not spinning the clothes out all the way and knocking noises. Found the suspension had failed, I tested water valves, drain pump, agitation, and spin, unit tested good. I replaced suspension, unit tested good no leaks

"Arrived on site to inspect unit for upper rack falling off, found broken adjusters."

"Arrived to inspect drying issues. I found the thermostat had excessive buildup on it and I cleaned the debris from it. After removing the debris, the unit operated and cycled as designed. I verified that during the timed dry setting, the timer counted down correctly."

"Arrived on site to install previously diagnosed parts, installed main control, power supply, LED board. Inspected unit and will need to order deli door that has the UI in it as water from ice bin ran down cause the harness and deli UI to fail. No water leaks detected during service. Office to order parts and reschedule for return visit.; ordrng 1 W10815668 (Deli left door)"

"Arrived on site for range not working properly, inspected unit and work area. Tested unit and found burner heads badly worn and igniters not lighting. Replaced igniter harness and all burner heads. Unit is now operating as designed. No gas leaks detected during service. Job completed."

"Arrived on site to inspect unit for leaks, found clog in drain hose at disposal causing poor drain and tub over filing and leaking, also found vent cover loose causing leaking out of the door. I removed and cleaned drain hose at disposal, i tightened vent cap, and tested unit in diagnostic mode, unit tested good."

"Arrived on site for install of previously diagnosed part. Installed new dispenser. Filled dispenser with rinse aide and made sure it wasnt leaking. Ran test cycle and all normal operations. No water leaks detected, job complete."

"Arrived on site to inspect unit for heating issues, found broil element wire had come disconnected from element, I reattached wire, unit tested good."

"Arrived on site to inspect unit for flames being orange, found lp conversion was not done properly, I replaced some of the orifices and reversed the plunger on the regulator, unit tested good."

"Arrived on site to inspect unit for shutting down on occasion, found unit is shutting down due to drain pump working to hard and unit should be set up on gravity drain as KB instructed on initial visit. Also found short in bin thermistor, I replaced bin thermistor, unit tested good. Arrived on site and inspected ice machine and found production is good, found install location has a gravity drain but installers connected drain pump and have entire drain hose length behind ice machine. Showed homeowner how icemaker would work better without drain pump. This would require a hole cut in the cabinet immediately to the right of the icemaker to direct drain hose into gravity floor drain, access hole should be a 9 to 12 in. Square Toward the rear of the cabinet with the bottom of the square 6 to 9 inches off the floor. Drawers would be removed to access this area. to install drain hose properly into PVC floor drain. Builder will need to be contacted to make this adjustment"

"Arrived on site to replace failed orifice holder and center burner head, after replacing I bubble tested gas connections, unit tested good

"Arrived on site to test unit for no heat in oven, tested unit found bake igniter receiving voltage but not lighting, replaced I bake igniter, tested unit, unit now heating and running as designed, no leaks detected job complete"

"Arrived on site to test unit for in cleaning program, tested unit found customer attempted to put unit into clean cycle but it did not, customer was not aware of breaker for unit was outside, cycled power unit powered on, put unit into diagnostics, no errors present, all components activating and functioning correctly, unit is heating, advised customer not to use clean cycle due to potential damage can happen to fuses, unit is running as designed, advised customer to monitor and if it happens again to call us

"Arrived on site to test unit scrapping sound, tested unit found tub nut still in place but basket has broken off spider and is rattling inside, need inner and outer tub, basket, tub pulley, front and back shocks, Repair would require 2 technicians and 2 hours each. Due to major bearing failure there could be other parts that end up being needed. A good repair cannot be done on this machine; ordrng 1 134643000 (Front tub) and 1 7137011700 (Drum) and 1 134642100 (Rear tub) and 1 5304506264 (Pulley) and 1 5304491701 (Front shocks) and 1 5304491700 (Rear shocks)"

"Arrived on site for no cool. Found evaporator incased in ice. Ran diagnostics heater powered on,called tec support replaced main control,unit not running through a normal operating defrost cycle."

1219 gate codeUnit will need fan blade and motor. ; ordrng 1 W11204896 (Fan blade) and 1 WPW10570380 (Baffel)

"Arrived on site for fan not working on low. I inspected the unit and work area. I found one motor turning on only, throughout the fan speed range. I am ordering the 1200 FCM motor and a 2nd tech to install. The office will reschedule when we have eta and approval. ; ordrng 1 W11123949 (1200 FCM motor) and 1 Autho (Autho)"

"Arrived on site for water dispensing slow. The customer also pointed on the condensation building up, on the freezer door and divider between the fridge and freezer. I ran my hand along the divider and could feel cold spots. I ran the unit with the condenser fan unplugged. After 5minuets I could feel a significant temperature difference along the divider, indicating the internal seal system line has moved out of position causing condensation to build up and drip on the floor. I call techline and spoke with Ed. I advised him of my findings. He advised the yodel loop has shifted in the cabinet and is not repairable. I received sr#7733514252. Job complete."

"Arrived on site for fridge not cooling right. Customer stated the milk is spoiling early. I preformed a temp test and found the fridge at 39 degrees, the freezer at 2 degrees. I went into diagnostics and found the Max fridge temp at 66, freezer 77, average fridge at 35, freezer 0, minimum fridge 29 freezer -20. Fridge evaporator thermistor is at 91 both freezer thermistors at -18. I called techline and spoke to Butch, SR# 7733513147, he advised following a service pointer W11450890 and ordering the control kit, which comes with the hv control and dispenser UI. I am ordering the control kit. The office will reschedule when we have an eta on the part.; ordrng 1 W11533213 (Control kit)"

Arrived on site for bak right burn not adjusting. I inspected the unit and work area. I found the back right burner igniting but only on the lower portion. I removed the cap and found the orfice restricted. I cleared the restriction and tested it. The unit is working as designed. Job complete.

Arrived on site to diagnose a refrigerator that is resetting constantly. Found fc evap fan motor failed causing reset. Fan will need to be replaced to complete repairs. Return date set for 5/2.Part

Arrived on site to diagnose a refrigerator that is not dispensing ice. Found motor shaft rounded out and replaced shaft. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

Arrived on site to diagnose a dishwasher that is not turning on. Found wiring burned in junction box and repaired wiring. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site to replace watervalve for washer. Replaced valve and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

"Arrived on site for complaints of no power no operation. Found error code for control. Installed new control and found that the new part was not sending power to the motor. Will need new control, motor, and console UI to complete. Office to reschedule.; ordrng 1 Wpw10111617 (Control) and 1 WPW10463866 (Motor) and 1 8563976 (UI)"

"Arrived on site for vent hood, inspected unit and blower is badly warped, will need new blower.

"Arrived on site for dryer not working, inspected unit and work area. Tested unit and found unit tipping the breaker. There is a short on the harness somewhere, and will have to be replaced along with the burner and timer. Office to order parts and reschedule CX for return visit. ; ordrng 1 W10823508 (Burner) and 1 WPW10476828 (Control) and 1 W10865752 (Harness) and 1 WP338906 (Sensor)"

Arrived on site for complaints of unit tripping breaker. Found when calling for heat the unit will shut off and trip the breaker. Found bad monitor switch. Installed new part and tested. Unit now functioning properly. Used cup of water to test heating functions. No issues at this time.

Arrived on site for complaints of unsteady spin. Found oil in the Gearcase. Inspected suspension and found it good. Ran unit in factory diagnostics and the unit passed. Will need new Gearcase and splutch assembly to complete repair.; ordrng 1 W10752283 (Impeller) and 1 W11423758 (Gearcase) and 1 W10721967 (Cam) and 1 W10752187 (Screw)

"Arrived on site for on site for complaints of oven not heating. Found failed DSI board not sending power. Installed new part and tested. Unit ignited, but the would not reignite after that. Found unit not calling for spark again, could not hear valve energized. Will need new main harness, bake/broil harness, and valve. Also coming back with prescreened parts. Office to reschedule.; ordrng 1 W11507573 (Main harness) and 1 W11524034 (Bake, broil, harness) and 1 W11162730 (Module)"

"Arrived on site to inspect refrigerator ice bin stuck in the left RC door. Upon further inspection, the customer demonstrated that the ice bin will release now, but it does not dispense ice. I removed the ice bin and inspected the ice inside and found it clumped together and wedged to where the auger cant move. Also found the auger teeth stripped and the dispenser motor shaft head stripped as well. I tested the ice dispenser door and found it not sealing properly and the ice bin door not sealing properly; both allowing warm air to go inside and cause the ice to sweat and re-freeze and clump together. Also found the right RC door gasket badly torn. I am ordering and will need authorization for the following parts...the right RC door gasket, ice bin door, ice bin, dispenser shaft, ice door, and plate and CNOTE-LSO PER CUSTOMER REQUEST and CNOTE-AUTHORIZATION. No water leaks observed during service. ; ordrng 1 W10917313 (Rt RC door gasket) and 1 W11228132 (Shaft) and 1 W10702031 (Ice bin door) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

"Arrived on site to inspect washer error codes. Upon further inspection l the customer advised that the unit didnt spin out the clothing and showed error code F9E1. I placed the unit in diagnostics showing error codes F9E1 & F8E1. Cleared the codes and continued with testing. The unit operated as designed until it got to the spin cycle and it failed to spin. I inspected the drain filter and it was clear. When the unit drained, the water coming out of the unit was a strong flow from the hose. I removed the air trap and found it closed off with debris. I removed the debris from the trap and drum and reinstalled it and retested and unit is operating as designed.

Arrived on site for refrigerator crisper slides broken and when dispensing crushed ice goes everywhere. Inspected unit and work area. Tested ice operation to verify failure. Tested ice door operation. Found dispenser working as designed. Spoke with customer on crushed ice operation. Found both left and right slides broken. Contacted claims department to verify coverage and found covered per MS. Found wrong part on hand. Schedule return for Monday the 2nd. ; ordrng 1 W11315531 (Deli drawer slides.) and 1 W10549602 (Deli drawer slides)

Arrived on site for refrigerator not producing ice. Inspected unit and work area. Performed diagnostics and attempted to advance ice maker. Found no response from ice maker. Measured incoming voltage and found failed ice maker. Found fill tube cleaner. Found no ETA available on ice maker. Office to schedule return when ETA is available.

"Arrived on site to test unit for not cooling. Found start device and run cap just hanging and not attached to compressor. Secured start device and run cap, tested unit, unit now working as designed. Not connected to water. Job complete."

"Arrived on site to test unit for not cooling and noise. Customer stated they unplugged unit for a couple days and just plugged back in. Found water pools on bottom of FC. Found noise on rear was tag flapping from confessor air circulating. Also found condenser was clogged with pet hair. Tested unit and found bi-metal was faulty. Also found control sending only 40vac to heater causing frost build up. Replaced control and harness w/ bi-metal and cleared condenser. Tested unit, unit now working as designed. No leaks detected. Advised to place glass of water in FC and when frozen o use unit. Job complete.

"Arrived on site to inspect dishwasher not operating. Upon further inspection, I placed the unit in diagnostics showing error code F4E3-motor not working. I cleared the code and continued with testing. Once the water dispensed into the tub, the motor failed to come on. I advanced through testing and the dispenser, and drain pump operated as designed. I found the element with burn out marks around it and not heating to full potential. I am ordering the sump/motor assembly and element and office to schedule return service. No water leaks observed during service.; ordrng 1 W11085683 (Sump/motor assembly) and 1 W10518394 (Element)"

"Arrived on site to test unit for no ice production and no water from dispenser. Found valve not opening. Replaced valve, tested unit, unit now working as designed. Noticed fill tube was not set properly into ice maker fill cup causing water to spill behind evap cover. Set fill tube properly, tested unit,unit working as designed. No leaks detected. Job complete."

"Arrived on site to test unit for not cooling properly. Found damper struggling to open in diagnostics. RC thermistor out of range. Recommend replacing control and damper. Compressor running good and pulling 1amp. Condenser motor engaging properly. Evap motor running properly. Evap not frosted over and heater engaging. Needing damper, office to reschedule. ; ordrng 1 WPW10594330 (Damper)"

"Arrived on site to test unit for stopping randomly. Found voltage to unit was fluctuating. Pulled unit out and found outlet receptacle was really loose prevent plug from staying secure causing loss of voltage. Was able to get voltage long enough to run diagnostics and found no voltage to wash motor. Replaced control and tested unit, unit is now working as designed but voltage issue remains. Advised electrician needs to replace receptacle/outlet. No leaks detected. Job complete."

"Arrived on site for complaints of gas smell. Customer states that gas smell is present went oven is in use. Inspected oven burner and cooktop burners. Adjusted flames to get rid of yellow tips. Inspected for gas leaks and found none. Customer is smelling burnt gas from the flue. Advised customer to run vent while cooking every time. Ran cycle to 500 and monitored. After reaching temperature, turned heat off then on again, and it ignited again. Job complete."

Arrived onsite and found the console popped loose. Repaired without parts. Unit is now operating as designed. All checks good. Advised customer on repair. ; O-emld tckt

Arrived on site for arrange with a dented panel. Inspected unit and work area. Confirmed the customers complaint and found a dent on the top panel that holds the control and infinite switches. Replaced upper panel and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the blower wheel and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived on site to replace feeler arm and kickplate. Verified parts were needed. Icemaker responding properly to diagnostics. Valve filled ice maker properly. No leaks detected. Job complete.

Arrived onsite and found unit operating with failed burner ignition. Only small pilot light igniting but not wrapping around as designed. Ordering burner head to repair ; ordrng 1 W11435660 (Burner head)

Arrived on site for a microwave that is not heating. Inspected unit and work area. Confirm the customers complaint and checked all the door switches. Found all the door switches making and breaking. Checked the magnetron and found it open. Replaced the magnetron and tested the unit. The unit began to work and operate as designed. Call complete.

"Arrived on site to test unit for no power, unit receiving proper voltage, in outlet and block, terminal fuse is good, all cutoffs are good, timer is good and door switch, will need power button and harness on return visit office to reschedule, preferably Monday for a customer request; ordrng 1 WPW10117655 (Start switch) and 1 W11175558 (Wiring harness)"

Arrived on site to test unit for all burners sparking when igniting. Unit is in a new vacant home. Tested unit found unit is operating as designed. No leaks detected. Job complete.

"Arrived on site. Found broken fill cup on icemaker causing water to leak into icemaker and freezer floor,cleared ice from freezer replaced defective icemaker,ran new icemaker through a cycle water filled icemaker with no leaks.

"Arrived on site for no cool. Ran diagnostics diagnosed control not running through a normal defrost cycle,replaced control."

Arrived on site. Replaced damaged doors checked door seals good.

"Arrived on site. Found ui unresponsive and all lights off,checked bulbs good checked switches good diagnosed a defective hv control. Ordering series 13 control will also order other series incase need ; ordrng 1 W10890094 (Control) and 1 WPW10310240 (Hv control ser. 13)"

Arrived on site for dishwasher not filling. Upon arrival confirmed complaint and found f9e1 long/no drain error. After further testing found drain motor resistance ranged between open and 3ohms. After replacing drain motor I reassembled and tested unit. Found unit could fill and drain as designed. Found however that main wash motor was failing even with a stable 120v applied o motor. Will need office to reschedule once availability of parts is known.; ordrng 1 W11416362 (Sump asm)

Arrived on site for refrigerator not dispensing ice/water. Upon arrival confirmed complaint. Found upon further inspection unit could dispense water but had hard time dispensing ice (bucket was full of ice) due to a broken ice bucket not locking in place correctly. Was able to reschedule customer for 4/27/22(Wednesday) to complete repairs with new bucket. ; ordrng 1 W11185686 (Ice bucket)

"Arrived on site to test unit for no heat, tested unit found E64 error stating that something wrong heater, tested heater found shorted element and shorted hi limit, replaced element and tstat and thermal limiter as precautionary, tested unit, unit now running good with good ventilation, job complete"

Arrived on site to install previously diagnosed and defrost heater and defrost thermostat. Upon arrival installed required parts than reassembled and tested unit and inform customer to give unit 24 hours to stabilize temps.

Arrived on site to diagnose washer that is not starting cycles or filling with water. Tested unit and got buzzing at valves and no fill. Disconnected hoses and tested wall valves. Found no water at wall valves. Customer needs a plumber / builder to get water to washer. Call complete.

Arrived on site for Refrigerator RC and FC lights not working. Inspected unit and work area. Found FC and right top RC lights not working. Bypassed FC module and found failed FC module failed. Found SP S191AQ that will cover part and labor. Removed failed FC module and installed new. Found lights working as designed. No water leaks detected during service.

"Arrived on site to diagnose washer that is not filling with hot water. Tested unit and found no hot water entering unit due to failed valve. Cold was good. No buildup found on screens. Replaced valve and verified all is working as designed.

"Arrived on site to diagnose upright freezer that stopped cooling and cut off on customer. On arrival unit had been turned on this morning and it is freezing and cooling perfectly, but LED light is flickering. Talked with SW who confirmed Thermostat / Defrost timer are about all that can cause the unit to shut off or stick; ordrng 1 5304513033 (Thermostat) and 1 5304511137 (Light) and 1 5304518034 (Defrost Timer)"

"Arrived to inspect power issue. I verified correct voltages at he power supply and associated control boards and contacted the mfg tech line for guidance on the intermittent power issue. Mfg tech Rich. Tech advised disconnecting the pantry UI for the duration that causes the issue (3+ months.) SR# 7733508720. I unplugged the pantry control as directed by the tech. CX will monitor and see if issue is resolved, otherwise the only course of action is to systematically replace controls until the issue is resolved and it may require all. No leaks observed during service."

"Arrived to inspect SY EF code. I tested for voltage at J4, 8-9 and measured 12.33 VDC. The speed sense trigger showed 1.26 VDC and there was not a measurable pulse (HZ.) There was no apparent fan motor movement and I inspected. I verified the old fan would not start consistently and required replacement.

"Arrived on site to diagnose a range with damaged gasket and glass seal. Caulking on glass top and door seal both failing, and both will need to be replaced to complete repairs. Return date set for 5/2.; ordrng 1 W11175876 (Glass) and 1 WPW10129032 (Gasket)"

"Arrived on site for refrigerator ice maker making to much ice and loud. Inspected unit and work area. Found ice buildup around fill funnel. Advanced ice maker cycle and found heater to working and ice popping out. Found ice maker bell arm working as designed. Informed customer on noise and would need to replace ice maker assembly to correct.

Arrived on site to install previous diagnosed part. Removed door and found new door is black stainless. Removed inner door panel and installed new. Will need to return with stainless steel outer door. Office to schedule return when ETA is available. ; ordrng 1 W11354870/stainlesssteel (Stainless steel outer door) and 1 WPW10709147 (Outer door)

"Arrived on site for dishwasher not dispensing rinse aid. Inspected unit and work area. Performed diagnostics mode and found no error codes. Monitored test cycle operation. Inspected underneath unit and no signs of leaks or abnormal wear and tear. Found suds buildup in unit. Found rinse aid dispenser as designed. Spoke with customer on suds buildup. All tested good, no water leaks detected during service."

"Arrived on site for washer leaking at door bellow. Inspected unit and work. Tested unit in rinse and spin. Found suds buildup ( see SD-QUICKPIC). Found door bellow torn and drain hose in bellow clogged. Will need to replace door bellow to repair. Removed failed door bellow and installed new. Assembled unit and tested operation. All tested good, no water leaks detected during service. Spoke with customer on on soap usage with home water softener.

Arrived onsite for wall oven not reaching set temp. Upon inspection I found that the oven temp sensor was not connected properly. I corrected this and test3d unit and found that the temps were still off. I the performed a temp calibration. Ant tested unit and found that the temps are closer to set temp. Job complete.

Arrived onsite for dishwasher with broken parts. Upon inspection I found that the upper rack adjusters broken along with dispenser I am ordering both. ordrng 1 W10861000 (Dispenser) and 1 W10712395 (Adjusters)

We Arrived onsite to install previously diagnosed pats. Upon arrival we gained access to the cap. And replace it and tested unit and found unit operating as designed. No leaks found at this time.. job complete.

Arrived onsite for oven not controlling temp properly. Upon inspection I found that the main harness and control was burnt. I advised customer not to use oven anymore and ordered new harness and will return with control.

"Arrived on site to inspect wall oven display issues. Upon further inspection, the customer advised that when they use the unit, the control panel display will go from screen to screen; time/date jumps and sometimes shuts off on its own. I placed the unit in diagnostics and checked error codes and found F6E4. Also found the unit not connected to wifi. I removed and replaced the main control (F6E4 error) and assisted the customer in connecting to WiFi. Tested unit and it is operating as designed. Job completed."

"Arrived on site for refrigerator not cooling, inspected unit and work area. Tested temperatures and FC 43? & RC 45?. Tested all components,mid not see a frost pattern on evap at all. Will need a sealed system repair. Office to order parts and reschedule for return. ; ordrng 1 WPW10507886 (Compressor) and 1 WPW10346415 (Condenser) and 1 W11256565 (Evaporator) and 1 WPW10143759 (Dye drier)"