Near Leander, TX 78641
Lou
Job Details: 02/11/2020
WASHER WHIRLPOOL WTW8500DC5 "arrived on site to inspect washer lid damage. Upon further inspection, I found in the top right corner where it appeared that the plastic is broken near the trim. I removed and replace the lid and tested and it operating as designed. No water leaks observed during service, job completed.
Near Austin, TX 78735
Kevin
Job Details: 02/11/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site and found icemaker lower mounting point is broken. Replaced ice maker and cycled it manually to confirm correct operation. No water leaks from connections at time of service, job complete; ordrng 1 WPW10300022 (icemaker)"
Near Austin, TX 78747
Jacob
Job Details: 02/11/2020
DRYER MAYTAG MEDB835DW4
Near Austin, TX 78754
Scott
Job Details: 02/11/2020
WASHER WHIRLPOOL WFW6620HC0 "Arrived on site for washer leaking . Found a tear in bellow at about the 3 o’clock position . Replaced bellow , all checked good . No water leaks detected at time of service . Job complete ."
Near Austin, TX 78754
Scott
Job Details: 02/11/2020
WASHER WHIRLPOOL WFW6620HC0 Arrived on site for water leaks . Found all connections dry . Did find water up around air vent on top of drum . Ran test wash couple of times with top and back off . Nonwater leaks detected .
Near Austin, TX 78701
Leonardo
Job Details: 02/07/2020
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived on site to test unit for damaged door. Replaced door test unit and unit test good job complete.
Near Austin, TX 78701
Leonardo
Job Details: 02/07/2020
DISHWASHER WHIRLPOOL WDF518SAHM0 Arrived on site to test unit for unit being damaged. Found front panel scratched will order new front panel W11230181 office to reschedule. ; ordrng 1 W11230181 (FRONT PANEL ) and 1 W11230181 (FRONT PANEL )
Near Spring Branch, TX 78070
Noah D
Job Details: 02/07/2020
REFRIGERATOR KITCHENAID KRMF706ESS01
Near Wimberley, TX 78676
Richard
Job Details: 02/07/2020
DISHWASHER WHIRLPOOL WDF520PADW3 Arrived onsite for the dishwasher not draining. Ran diagnostics and found that the drain pump is not working. Installed new drain pump and dishwasher tested good. And no leaks present. Complete.
Near San Marcos, TX 78666
Richard
Job Details: 02/07/2020
REFRIGERATOR WHIRLPOOL WRT138FZDM00 Arrived onsite for the refrigerator not cooling. During testing found that refrigerator temperature is 65 degrees and the freezer temperature is at 60 degrees. No frost pattern on evaporator. Defrost is not on. Capillary tube is slightly cold. Compressor is running but not working. Will need a compressor. Sealed system repair needed. Ordering compressor and dryer. ; ordrng 1 W10843121 (filter dryer) and 1 WPW10507886 (compressor)
Near Waco, TX 76710
Jonathan
Job Details: 02/07/2020
WASHER MAYTAG MVWB765FC1 "Arrived on site for washer that was getting an LF code. Inspected unit and work area. Placed unit in service diagnostics and found an F8 E1 (long/no fill), F0 E3 (overload), and F2 E1 (UI stuck button) codes. I placed the unit in an auto test cycle and unit worked as designed. The client wanted us to test a regular cycle and the unit would not fill. Unit would not fill and would flash LF code after 12 minutes of sensing. The unit would not buzz like I was trying to fill. Replaced control and still had same issue. Replaced valve and unit is working as designed. Call complete."
Near Austin, TX 78730
David
Job Details: 02/07/2020
REFRIGERATOR WHIRLPOOL KSRS25ILWH01 Arrived on site to diagnose a refrigerator with low cooling in the RC. Checked diffuser and found no air coming through diffuser. Let it sit with door open and door switch closed and diffuser never opened. Temp just kept increasing. Installed new diffuser and thermistor and retested. Airflow increased immediately. All is now working as designed.
Near Georgetown, TX 78628
Jonathan
Job Details: 02/07/2020
VENTHOOD JENN-AIR JXW8036WS0 "(DM) Arrived on site for vent hood grease and charcoal filter indicator light being on. Hood vent is vented outside no charcoal filter installed. Turned charcoal filter indicator light permanently off, according to owners care guide with unit vented out charcoal filters are not needed. Inspected fan motor and found no charcoal in place . Instructed customer on how to turn off the grease filter indicator light off, by holding the fan power increase button down for 5 seconds.
Near Austin, TX 78703
Jacob
Job Details: 02/07/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Arrived onsite for unit leaking water from ice maker. Tested unit. Found that the hose from the top that fills in the water, was not secured in place. Causing water to leak every where. Pushed in the tube further. Tested unit. Unit test good. No leaks at this time. Job complete"
Near Austin, TX 78701
Jacob
Job Details: 02/07/2020
DRYER WHIRLPOOL WED560LHW0 Arrived onsite for unit being dented. Looked at unit. Unit top was dented. Replaced top. No issues at this time. Job complete
Near Austin, TX 78701
Jacob
Job Details: 02/07/2020
WASHER WHIRLPOOL WFW560CHW0 Arrived onsite for UI control panel not responding. Tested unit. Found the UI panel to unit working correctly. No leaks at this time. Job complete
Near Austin, TX 78701
Jacob
Job Details: 02/07/2020
DRYER WHIRLPOOL WED560LHW0 Arrived onsite for top dented to unit. Looked at unit. Top was dented. Replaced top. No issues at this time. Job complete
Near Austin, TX 78701
Leonardo
Job Details: 02/07/2020
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived on site to test unit for door being damaged. Replaced door test unit and unit test good job complete.
Near Austin, TX 78701
Leonardo
Job Details: 02/07/2020
RANGE WHIRLPOOL WEG515S0FS2 Arrived on site to test unit for damaged panel. Replaced panel test unit and unit test good job complete.
Near Austin, TX 78701
Leonardo
Job Details: 02/07/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to test unit for damaged handle. Replaced handle test unit and unit test good job complete.
Near Cedar Park, TX 78613
Paul
Job Details: 02/07/2020
REFRIGERATOR KITCHENAID WRV986FDEM01 Arrived onsite for a refrigerator with a buzzing noise coming from the FC fan. I confirmed the noise coming from the FC fan. I ran all thermistor test and ran test 38 short forced defrost. I found the unit going into defrost and the defrost heater working as designed. I found the FC coil completely frosted up. I advised the customer on replacing the fan and harness assembly. I found a small air gap on the top right corner of the door gasket but the gasket is in good condition. I defrosted the coil and replaced the fan. I corrected the door gasket. I checked the seal on the evaporator drain. Call complete.
Near Georgetown, TX 78633
Jonathan
Job Details: 02/07/2020
REFRIGERATOR WHIRLPOOL KFIS29BBMS02 "Arrived on site for refrigerator ice melting in bin and refreezing. Measured temperature in FC at 6°. Measured temperature in ice container at 22°. While measuring temperature in FC ice maker cycle and dropped ice and filled. Found ice cubes at full size. Found when ice maker filled water was leaking from ice maker into ice container. Inspected ice maker mold and found water leaking out of left side. Placed level on all 3 shelves and found unit leaning to the left and causing ice maker to leak. Called tech support and spoke with Kevin. Performed diagnostics mode, tested all fan operation, inspected RC and FC evaporators with UV light and found no signs of seal system leak. Confirmed ice container temperature with Kevin, due to unit cycling then measuring temperature 22° would be n range. Leveled unit and place in basic defrost cycle. All operations tested good, no water leaks detected at time of service. (SR#7727087010)"
Near Austin, TX 78701
Jacob
Job Details: 02/07/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite for unit having damaged cabinet. Looked at unit. Found that cabinet inside is damaged took pictures. Called Techline. Got SR#7727084806. Customer will decide what will ultimately happen with unit. No issues at this time. Job complete
Near Seguin, TX 78155
Richard
Job Details: 02/07/2020
WASHER MAYTAG MVWC565FW1 Arrived onsite for the washer not working properly. Ran diagnostics and found no issues with the washer all functions worked except for the hot water. Customer stated that the hot water line coming from the house is not working so they wash in cold water. Cold water valve works good. Customer stated that the washer does not fill up with water. Ran a regular cycle with deep water wash cycle selected and washer filled up to normal capacity. Customer was not satisfied with the results. Advised customer that there is nothing I can do to make the washer add more water. That the washer is working as designed. Complete
Near Austin, TX 78723
Scott
Job Details: 02/07/2020
OVEN WHIRLPOOL KFGG500ESS2 Arrived on site for oven in range running under temp . Found sensor wasn’t ohm correctly . Replaced probe and recalibrated oven . Ran preheat couple time to verify temp with meter . No gas leaks detected at time of service . Job complete .
Near Leander, TX 78641
Lou
Job Details: 02/07/2020
WASHER MAYTAG MVWC565FW2 "arrived on site to inspect washer not spinning. Upon further inspection, I placed the unit in diagnostics showing error code F5E2. Cleared the code and continued with testing. The unit failed to lock the lid. I found that the lid lock was broken. I removed and replaced the lid lock assembly and retested and the unit is operating as designed. No water leaks observed during service, job completed."
Near Killeen, TX 76549
Al
Job Details: 02/07/2020
DRYER MAYTAG MEDX655DW0
Near Wimberley, TX 78676
Richard
Job Details: 02/07/2020
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Arrived onsite for the refrigerator not cooling. Took temperatures 31 degrees in refrigerator. 27-26 degrees in freezer. All fans are working damper door is working. Compressor is hot to touch. Low side line is warm and high side is extremely hot. There is very little frost pattern on evaporator. It will need a sealed system repair. Need authorization for repair. 3 hours for repair and sealed system tech needed for repair. Office to schedule.; ordrng 1 ORDERINGONEAUTHORIZATION (NEED AUTHORIZATION FOR REPAIR )
Near Leander, TX 78641
Paul
Job Details: 02/07/2020
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Arrived onsite for a refrigerator with neither compartment cooling. I found the suction side going into a 20 psi vacuum in both compartments and showing 70 psi on the high side in both compartments. I found no signs of a refrigerant leak on the coils or around the compressor. I suspect a leak but can’t find one at this time. It was already noted from a previous visit that JC had determined the leak was in the chassis and called techline referencing the call with an SR number.
Near Leander, TX 78641
Lou
Job Details: 02/07/2020
WASHER MAYTAG MVWC565FW2 "arrived on site to inspect washer not spinning. Upon further inspection, I placed the unit in diagnostics showing error code F5E2. Cleared the code and continued with testing. The unit failed to lock the lid. I found that the lid lock was broken. I removed and replaced the lid lock assembly and retested and the unit is operating as designed. No water leaks observed during service, job completed."
Near Leander, TX 78641
Lou
Job Details: 02/07/2020
WASHER WHIRLPOOL WTW8500DC1 "arrived on site to inspect washer noises. Upon further inspection, I placed the unit in diagnostics and tested ad the unit operated as designed. Customer advised that the unit squeaked intermittently during the wash cycle. I tilted the unit back and found the rotor had been rubbing on the drain pan due to the unit legs aren’t level and raised. I lowered the legs and leveled the unit and retested. Also found that the suspension rods are bad as the drum/basket bounces around. I advised the customer of my findings and am ordering the suspension rods and scheduled return service No water leaks observed during service.; ordrng 1 W11130356 (suspension)"
Near Austin, TX 78746
Kevin
Job Details: 02/07/2020
DISHWASHER BOSCH SHPM98W75N "Arrived on site and inspected dishwasher and found E09 error code, washer will run but will not dry, lid drain pump cover is missing and will need to be replaced. Dishwasher will need to be removed completely and laid on its back to replace heat pump. Will schedule for two hours on return visit, kitchen has wood floors. No water leaks from connections at time of service.; ordrng 1 00611322 (LID DRAIN PUMP COVER) and 1 00645038 (MICRO FILTER)"
Near Georgetown, TX 78633
James
Job Details: 02/07/2020
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived on site and installed new harness. Tested operation and found no voltage from control to wash motor. Installed new control and found wash motor has also failed. Installed wash motor and tested. Unit now functioning properly. Job complete
Near Dripping Springs, TX 78620
Brandon
Job Details: 02/07/2020
FREEZER WHIRLPOOL WRB322DMBM00 "Arrived on site for customer complaint of frost in freezer section, found damper to be functional at time of service, if problem continues will need damper control."
Near Canyon Lake, TX 78133
Noah D
Job Details: 02/07/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site for diagnostics on icemaker, upon inspection I found the customer was not waiting for the ice door to open to dispense, Causing crushed ice during cubed function, ordering UI due to minor delay in opening functions per customer. Office to reschedule ; ordrng 1 W10353552 (SEPARATOR) and 1 W11114471 (UI)"
Near Lakeway, TX 78734
Brandon
Job Details: 02/07/2020
WASHER WHIRLPOOL MHW8200FW0 "Arrived on site for customer complaint of unit not spinning clothes out, I put unit into diagnostic mode, no error codes were present, I ran diagnostic tests, unit passed all tests. Replaced control board as instructed by service pointer. Unit tested good"
Near Georgetown, TX 78626
Al
Job Details: 02/07/2020
DISHWASHER FRIGIDAIRE FFBD2406NB9B Arrived to inspect dishwasher.Customer and husband advised they were selling the house and were simply going to purchase a new unit.No services needed.
Near Austin, TX 78751
Scott
Job Details: 02/07/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site to install evap fan . Found other things of concerne that will need to be addressed to complet repair properly . May need two hrs for repair .Ordering fan, all controls ,cover .dampner. Steamed out evap . No water leaks detected at time of service . C notes . Please call to set return; ordrng 1 MAYNEEDTWOHR and 1 W11087438 (EVAP FAN) and 1 W11256332 (EVAP COVER ) and 1 W11294907 (IM) and 1 W11330971 (UI) and 1 WPW10248595 (control) and 1 WPW10248595 (control DELI) and 1 WPW10675033 (cntrl-elec) and 1 WPW10769076 (cntrl-elec DAMPENER )"
Near Austin, TX 78733
David
Job Details: 02/07/2020
ICE MACHINE KITCHENAID KUIO18NNZS0
Near Austin, TX 78747
Robert
Job Details: 02/07/2020
REFRIGERATOR KITCHENAID KRFC604FSS02 Arrived onsite for refrigerator icemaker not working. Ran diagnostics and found no response from the icemaker at all. Icemaker locked in harvest position. Ordering new icemaker and UI console. ; ordrng 1 W11330486 (CONSOLE UI) and 1 W11099789 (icemaker)
Near Austin, TX 78750
Paul
Job Details: 02/07/2020
WASHER AMANA NTW4516FW3 Arrived onsite for a washer that the delicate cycle doesn’t work at all and has to run an additional drain and spin cycle and it doesn’t drain all of the water out of the basket. I checked stored error codes and found an F8E1. I found the cod water valve filing slow. I replaced the aloe and tested the unit. The unit is working as designed. While repacking the valve I found the fill hoses installed backwards with the strainers at the machine valve instead of the wall valves. I explained this to ms and explained that I would change the hoses out with new ones Incase debris is trapped inside them. Call complete.
Near Austin, TX 78732
David
Job Details: 02/07/2020
OVEN WHIRLPOOL WOS51EC0AS02 "Arrived on site to diagnose safety issue with oven almost burning customers feet. Arrived to check out unit and unit is mounted under the counters, and only has about 4 inches or so of space from the vent to the floor. Because of where the unit is mounted it is going to blow the hot vented air onto the floor and cause it to heat up. This is not due to the design of the unit, but due to it being an under counter location blowing in the floor. Unit is working as designed. Also advised the customer to remove tinfoil from the bottom of the unit, as it can melt and destroy their finish. Called Whirlpool safety and reported findings.
Near New Braunfels, TX 78132
Richard
Job Details: 02/07/2020
ICE MACHINE KITCHENAID KUIX505ESS1 Arrived onsite for the ice machine not making ice properly. Ran diagnostics and found no issues. Ran a cycle and noticed that there was water leaking from the filter housing causing the ice to melt while it was on the grid. Removed filter and customer stated that they have a filtration system in the house so I told them there is no need for a filter. But once I removed the filter the water stop leaking. Waited a little to make sure that the ice sheet was being made properly. And it is. Advised customer to monitor.
Near Canyon Lake, TX 78133
Noah D
Job Details: 02/07/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Arrived on site to inspect ice maker, upon inspection found ice maker producing and filling, solenoid tested good and ice door worked, replaced impeller to make better contact with ice arm, all functions worked. Job complete"
Near Austin, TX 78730
David
Job Details: 02/07/2020
DRYER LG DLE7200VE "Arrived on site to diagnose dryer that had a fairly consistent metal rattle coming from it. Customer was able to reproduce noise, and you could hear rattling if you lights bang on the top. Removed front panel and checked inside for any loose components. Slightly bent bracket on heating element to increase fit against back panel and vent. Retightened all screws on front panel and lid. Found one of the rear brackets was slightly loose and possibly a tiny bit bent. Tightened bracket and reattached for a tighter fit. Retested unit and found noise was almost completely gone. Advised customer that there will always be a tiny bit of cabinet rattle and noise coming from it, but they did agree that the noise they heard was eliminated. All is working as designed. Call complete."
Near , TX 78641
Lou
Job Details: 02/07/2020
OVEN WHIRLPOOL WOS72EC0HS01 "arrived on site to inspect wall oven display issues. Upon further inspection, I found the unit display blackened with lines running through it. I removed and replaced the console UI and programmed it ad tested it and the unit is operating as designed. I advised the customer to connect the unit to WiFi in order to receive any further software updates from Whirlpool. Provided the info to the Whirlpool Connect Team 866-333-4591. Job completed."
Near Cedar Park, TX 78613
Lou
Job Details: 02/07/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM00 "arrived on site to install previously diagnosed and ordered parts. Upon arrival, the customer explained what the previous techs had diagnosed and then advised that since the UI had been replaced, the measured water fill doesn’t work. The part ordered was the left pantry switch, so when I went to replace it, I found that the switch was not connected correctly and when the switch was slightly moved to one side or the other, the lights would flicker off and on. I disassembled the shelf that the switch is in and found both wire connectors were barely touching the switch connectors. Once I connected them firmly and tested, the unit began to operate as designed. I advised the customer of my findings repairs. No water leaks observed during service, job completed."
Near Austin, TX 78726
Paul
Job Details: 02/07/2020
OVEN WHIRLPOOL KEBS208DSS8 Arrived onsite for the oven with an F6E2 error. I found the key pad defective on the oven. I gave the customer parts numbers to try and locate the part and explained that we couldn’t get because it was discontinued.
Near Austin, TX 78737
Kevin
Job Details: 02/07/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Arrived on site and inspected refrigerator and found error code E2 for motor lost position. Ran test 57 and icemaker cycle did not start. Replaced ice maker and after replacing ran test 57 again and icemaker cycle properly, ran test 45 and icemaker filled correctly. Ran test 15 and infrared beam passed. No water leaks from connections at time of service, job complete"
Near Georgetown, TX 78633
Jonathan
Job Details: 02/07/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "(DM) Arrived on site for dishwasher not drying. Inspected unit and work area. Found rinse container empty. Performed diagnostics and tested amperage going to the element during test cycle. Amperage was with in range, and tested heat of the element temperature and found hot temperatures. Tested all other operations and inspected for water leaks, all tested good and no water leaks detected. Informed customer about using rinse aid in the dishes washer. Found customer on water softener, informed customer about proper soap usage while on a water softener."
Near Pflugerville, TX 78660
Andy
Job Details: 02/07/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site for range oven too hot. Performed temperature test and watched high and low swing cycles and found all operations are normal. Instructed customer on use and care and practice for best performance. No gas leaks present at time of service.
Near Georgetown, TX 78628
Jonathan
Job Details: 02/07/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM14 "Arrived on site for ice maker not making ice. Performed diagnostics mode and checked fault codes. Found error code E4, dry cycle. Tested water fill operation and found no water getting to ice maker. Removed fill tube from inlet valve and cycled ice maker and found no water from inlet. Removed hose going to inlet valve and tested water fill and found bad 2 way valve. Removed failed valve and installed new. Tested ice maker fill and water dispenser operation, inspected for possible water leaks. Tested ice maker cycle. All tested good, no water leaks detected.
Near Driftwood, TX 78619
Brandon
Job Details: 02/07/2020
WASHER WHIRLPOOL MVWB865GW0 "Arrived on site for customer complaint of unit not putting water into tub, found faulty water valve, I replaced valve unit tested good."
Near Austin, TX 78749
Robert
Job Details: 02/07/2020
DISHWASHER WHIRLPOOL WDT975SAHV0 Arrived onsite for dishwasher starting up randomly. Upon inspection we found that we could not enter diagnostics mode and the buttons on the UI were not responsive. Ordering parts. Office to reschedule. ; ordrng 1 W11219637 (CONSOLE )
Near Round Rock, TX 78665
Andy
Job Details: 02/07/2020
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Customer stated that FC door makes abnormal noise when opening. Inspected unit and found failed left side rail. Ordering part as well as right side rail in case needed. no water leaks present at time of service.; ordrng 1 W10625067 (bracket LEFT) and 1 W10625068 (bracket RIGHT )
Near Spring Branch, TX 78070
Noah D
Job Details: 02/07/2020
REFRIGERATOR FRIGIDAIRE FGVU21F8QFC "Arrived on site to inspect fridge for cooling to much, upon inspection found compressor running but not hot or cold, customer stated the temp was in flux, changed out front control board, customer will keep a eye on it if it cools. Office to reschedule due to fact it may be overcharged with Freon for SEaled tech. ; ordrng 1 FREONTEST (TEST IF OVERCHARGED )"
Near Round Rock, TX 78681
Andy
Job Details: 02/07/2020
OVEN WHIRLPOOL WOS72EC0HS01 Arrived on site for oven UI going blank. Tested and inspected unit and found failed UI. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Liberty Hill, TX 78642
James
Job Details: 02/07/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site and tested operation. Found wash motor fault in memory. Tested wash motor and found that the wash motor just groans. Unit has failed wash motor.
Near Wimberley, TX 78676
Robert
Job Details: 02/07/2020
FREEZER WHIRLPOOL WZF34X20DW01 Arrived onsite for freezer door not sealing and frost forming. Upon inspection we found that the door gasket in good shape but the door has damage at the top causing the gasket not to seal. Pictures included. Ordering new door office to reschedule. ; ordrng 1 W10746789 (dor-fmd)
Near Leander, TX 78641
Lou
Job Details: 02/07/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "arrived on site to inspect dishwasher not draining. Upon further inspection, I pressed cancel to turn the drain pump on and could hear the motor humming but no water was being drained from the unit. The drain pump was extremely hot as well. I removed the water from the unit I removed and replaced the drain pump and retested. Unit still did not drain. I found that the drain hose was clogged and while the drain pump was continuously running, the motor burnt up. Once I got the hose unclogged, the unit operated as designed. No water leaks observed during service, job completed."
Near Crawford, TX 76638
Jonathan
Job Details: 02/07/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced module and found another one dimmer than the rest replaced that module as well and unit is working as designed. Call complete.
Near Waco, TX 76711
Jonathan
Job Details: 02/07/2020
WASHER WHIRLPOOL WTW4955HW1 "Arrived on site for washer that is not agitating. Inspected unit and work area. Placed unit into service diagnostics and found an F8 E1 (long/no fill).I tested the unit in service diagnostics and found that the hot Water valve would not draw in not water. I ran a normal wash with tap cold and the unit filled up 3/4 of the way up the tub with very little clothes in it. Checked pressure hose for holes and tested the pressure hose by blowing on one side and holding the other. Found the pressure hose was still good. Replaced the control and tested unit. Unit worked as designed. When the unit went into a drain I noticed that their drain tube in the wall was backing up and overflowing causing the drain pump to shut off and kill power to the unit. I advise them to fix that drain pipe. Lastly, the unit is on unlevel surface and is causing the drain pump to run continuously until you level the unit. Advised them to fix the level in addition to stated above for compl
Near Spring Branch, TX 78070
Noah D
Job Details: 02/07/2020
WASHER ELECTROLUX EFLW317TIW "Arrived on site to inspect washer for loud noise, upon testing found that while LOADED it created a violent shake that triggered a E56 error code, ordering control to fix voltage issue, checked all shocks and tub for breaks and found none, office o reschedule ; ordrng 1 5304515626 (CONTROL )"
Near Leander, TX 78641
Lou
Job Details: 02/07/2020
REFRIGERATOR LG LFC25776 ST/06 "arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=74 degrees & RC=73 degrees. The Evap fan and condenser fan was on and all lines at the compressor were room temp. Compressor was on and was room temps as well. No frost pattern on evaporator. I advised the customer that the unit needs a sealed system repair . No water leaks observed during service, job completed."
Near Austin, TX 78749
Robert
Job Details: 02/07/2020
DRYER MAYTAG MGDC465HW0 Arrived onsite for dryer not operating. Upon inspection we found that the door switch was broken. Replaced switch and tested unit. Everything is working properly. Advised customer that the wall vent is blocked not allowing for proper air flow and could cause a thermal fuse to open. Complete
Near Liberty Hill, TX 78642
James
Job Details: 02/07/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site and found ice maker has failed. Installed new and tested operation. Unit tests good. Job complete
Near Austin, TX 78717
Tyler B.
Job Details: 02/07/2020
WASHER WHIRLPOOL WTW8000DW5 "Arrived to inspect washer leaking, found water dripping from valve area, removed console and found valve seal leaking, was able to replace valves and correct,found user is also having difficulty selecting cycles. Also had difficulty getting into diagnostics. Was able to get in and found no leaks. Unit will need console replaced to complete repair ; ordrng 1 W11106749 (console)"
Near Austin, TX 78717
Tyler B.
Job Details: 02/07/2020
REFRIGERATOR UNKNOWN MSD2756GEB "Arrived to inspect unit building ice at bottom found drain clogged also found heater sagging, and needs replaced ; ordrng 1 CNOTE (OFFICE RS ) and 1 WP61006199 (HEATER)"
Near Austin, TX 78732
David
Job Details: 02/07/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to diagnose refrigerator with a defrost condition in the FC. Performed diagnostics and got good readings from thermistors, and fan cycles on normally. Put unit in forced defrost and it melted remaining ice immediately. UI was not giving me the option for LONG defrost, short only. Customer also gave me a video of a knocking sound. Found that when unit is cooling or goes in and out of diagnostic mode the 3 way valve is slamming consistently. Recommended repair is a new UI and HV board, as well as the 3 way valve solenoid.Ordering W11330971 UI, W11036448 solenoid, WPW10675033 board. ; ordrng 1 W11036448 (solenoid) and 1 W11330971 (UI )"
Near Canyon Lake, TX 78133
Noah D
Job Details: 02/07/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to inspect dishwasher for draining problems, upon inspection found lots of standing water, cleared water and checked pump. Pump running ineffectivly, replaced pump and retested, no drain still. Re ran tubing and cleared previous blockages. Drain completed. No leaks detected. Complete"
Near Austin, TX 78748
Robert
Job Details: 02/07/2020
WASHER MAYTAG MVWB765FW3 Arrived onsite for washer not working. Upon inspection we found that the UI Control panel was not working properly. Replaced control panel and tested unit. Everything is working properly and no leaks detected. Complete
Near Wimberley, TX 78676
Richard
Job Details: 02/07/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Arrived onsite for the refrigerator not cooling. Upon inspection found that the temperature in refrigerator is at 61 degrees and the freezer is at 57 degrees. Checked evaporator and found a restriction in the capillary tube which is not allowing the Freon to flow. Will need a sealed system repair. Ordering compressor and evaporator. Office to schedule. ; ordrng 1 W10836706 (evaporator) and 1 W10843121 (filter dryer) and 1 WPW10507886 (compressor)
Near Wimberley, TX 78676
Robert
Job Details: 02/07/2020
WASHER MAYTAG MHW6000AW0 Arrived onsite for washer door not closing correctly. Upon inspection we found that the the new bellows that was previously installed has an imperfection causing the door to drag slightly. Ordering new bellow. Office to reschedule ; ordrng 1 W11106747 (bellow)
Near Liberty Hill, TX 78642
James
Job Details: 02/07/2020
WASHER MAYTAG MVWB835DW4 "Arrived on site and installed new slider, clutch and rotor. Tested operation and found unit working properly. Job complete"
Near Harker Heights, TX 76548
Al
Job Details: 02/07/2020
DRYER WHIRLPOOL WED6620HC0 Arrived to inspect dryer not powering on.Checked voltage at the unit and at the outlet and there was NO power.Customer will need an electrician for repairs.Unable to test unit due to no power source.Job complete
Near Leander, TX 78641
Lou
Job Details: 02/07/2020
WASHER MAYTAG MVWB835DW0 "arrived on site to install previously diagnosed and ordered parts. Due to the gearcase making a loud grinding noise and leaking oil, I removed and replaced the gearcase and clutch and calibrated the unit. Tested the unit and it operated as designed with no water leaks. No water leaks observed during service, job completed."
Near Round Rock, TX 78665
Cliff
Job Details: 02/07/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 "Arrived on site to replace previously ordered parts. Replaced ice maker, valve, waterline, and installed pressure regulator. Tested unit and found all is functioning properly at this time. No leaks were found after services were performed."
Near Austin, TX 78717
Tyler B.
Job Details: 02/07/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived to inspect leaking unit and not making ice. Found the door leaking water from top end of panels, dripping down to floor. Found water line in door had froze and cracked causing door to leaks. Door will need replaced to repair.; ordrng 1 CNOTE (R/S AND PART AUTHO?) and 1 LW11026428 (dor-fip fz )"
Near Round Rock, TX 78664
Cliff
Job Details: 02/07/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived on site to diagnose a refrigerator that is making abnormal noise. Found condenser causing rattling noise due to missing sound insulation. Added rubber sound isolator between condenser and frame and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78759
David
Job Details: 02/07/2020
WASHER WHIRLPOOL WFW9400SW02 "Arrived on site to diagnose washer throwing and F20 code at times, and also would fill with some water when unit is not in use and unplugged. Performed diagnostic and found both hot and cold supplies very weak and low pressure. If unit is letting water in when unpowered the valves are either not closing all the way, or getting stuck. With low pressure and occasional leakage, recommended new inlet valve. Installed new inlet valve and retested. Unit is now properly filling with high pressure water. F20 did not return during diag cycles. All is working as designed. No water leaks found at time of service. Call complete."
Near Cedar Park, TX 78613
Paul
Job Details: 02/07/2020
REFRIGERATOR LG LSXS26366S/02 "Arrived onsite for a refrigerator that had the compressor replaced on 1/30/2020 and now the unit is not cooling, possibly a refrigerant leak. After talking with the customer, ms stated the compressor hadn’t been replaced. She stated the previous company (tech) told her the compressor was bad and it needed to be replaced. I saw where the previous company had installed a saddle tap on the low side of the original factory compressor. I took pics in SDQP. I powered the unit up and found the compressor not pumping and the system fully charged. The compressor will need to be replaced and a jig will be needed to upload the new software for the universal compressor. Ordering parts authorizations, JIG/JIG, compressor, UV drier, and access valve. Sending routing a message to weigh the call for 3 hours. ; ordrng 1 AUTHORIZATION (PARTS AUTHORIZATION ) and 1 JIG (JIG) and 1 TCA38091801 (UNIVERSAL COMPRESSOR)"
Near Round Rock, TX 78681
Jonathan
Job Details: 02/07/2020
DISHWASHER KITCHENAID KDTM354DSS5 "(DS) Arrived on site to install parts for the door clicking. Tested door operation, door was making a Popping noise when opened. Raised up plastic door barrier. Tested door operation and inspected hinges, found door pivot for hinge damaged (See SD quick pic). Informed customer that tub will need to be replaced. Performed diagnostics mode and observed for water leaks. All tested good and no water leaks detected. Please allow up to 2 hours for repair. Office will contact customer to schedule. Found tub has life time warranty on part and labor, no authorization needed. ; ordrng 1 KDTM354DSS5 (DISHWASHER TUBE)"
Near Georgetown, TX 78628
Jonathan
Job Details: 02/07/2020
WASHER LG WM3470HVA "Arrived on site for washer leaking. Customer stated that unit would when off and he had turned water off to unit. Removed top and found signs of possible water leaking from hot inlet valve (see SD-QuickPic). After farther inspection found hot water valve could have been from bad connection to valve from hose. Performed diagnostics mode and found leaking at cold inlet valve. Spoke with customer on hot water valve and he stated that they did have the hot hose bust in the past. Will need to replace cold inlet valve to correct water leak. Removed failed inlet valve and installed new. Performed diagnostics mode and inspected for possible water leaks, none found. Monitored all other operations. All tested good.
Near Cedar Park, TX 78613
Lou
Job Details: 02/07/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "arrived on site to inspect refrigerator water dispenser dripping water. Upon further inspection, I tested the water dispenser and after stopping the dispensing, the water dropped a few times onto the door. The customer advised that he was told that it’s normal for water to drip after dispensing. I contacted Techline and spoke to Rick and advised of my findings. Rick advised that it is not normal for the water the drip after dispensing and advised to check all water line connections due to air being suctioned back into the line and causing the drip. I advised that I was replacing the FC door door due to recommendation from Whirlpool. Provided File #7727083142. I removed and replaced the fc door and tested the water dispenser and no water dripped after dispensing. No water leaks observed during service, job completed."
Near Cedar Park, TX 78613
Tyler B.
Job Details: 02/07/2020
MICROWAVE KITCHENAID KHMS2056SSS2 "Arrived to inspect unit with touch screen making own selections. Found screen is only available in the door and the door would need replaced to complete repairordrng 1 W10282802 (door/mw)"
Near Austin, TX 78759
Cliff
Job Details: 02/07/2020
REFRIGERATOR KITCHENAID KRFC300ESS01 "Arrived on site to diagnose a refrigerator that is not cooling. Found failed compressor and evaporator. Compressor, evaporator, filter dryer, and process stub will need to be installed. Office will need to set return appointment for 2 hours.; ordrng 1 2HOURJOB (2 HOUR JOB) and 1 W10913906 (coupler) and 1 WPW10143759 (dryer) and 1 WPW10317014 (evaporator) and 1 WPW10507886 (compressor)"
Near Austin, TX 78757
Wesley
Job Details: 02/07/2020
REFRIGERATOR WHIRLPOOL WRS571CIDM01 Arrived on site and performed simple repair on filter housing resulting from improper install.All checks good. Unit is now operating as designed.
Near Spicewood, TX 78669
Brandon
Job Details: 02/07/2020
REFRIGERATOR KITCHENAID KRMF606ESS01 "Arrived on site for customer complaint of freezer door not closing, I found the brackets/rails not closing all the way, ordering brackets. ; ordrng 1 W10625067 (bracket) and 1 W10625068 (bracket)"
Near Dripping Springs, TX 78620
Brandon
Job Details: 02/07/2020
REFRIGERATOR WHIRLPOOL WRF540CWHZ00 "Arrived on site to replace faulty damper control, I replaced damper, unit tested good."
Near Killeen, TX 76549
Al
Job Details: 02/07/2020
DRYER MAYTAG MEDC465HW0 "Arrived to inspect dryer issues.Confirmed the complaint and r&r the fuse, element and cutoff.Reassembled and unit operates as designed.Job complete No excessive lint buildup on the dryer"
Near Austin, TX 78757
Wesley
Job Details: 02/07/2020
DISHWASHER LG LDF7551ST Arrived on site and charged half service fee to complete an install mount. No parts needed.. All is operating as designed.
Near Georgetown, TX 78633
Jonathan
Job Details: 02/07/2020
MICROWAVE GE JVM1630CJ01 "Arrived on site for microwave exhaust fan making abnormal noises. Tested operation and sounded as object interfering with fan. Removed exhaust vent and found bird, wasp and mud dauber nest in venting. Will need to remove nest and clear with shop vac. Removed nest and cleaned fan blade and shop vac venting and fan housing. Reinstalled vent and tested operation. All tested good.
Near Dripping Springs, TX 78620
Brandon
Job Details: 02/07/2020
DISHWASHER WHIRLPOOL WDF550SAAS0 "Arrived on site for customer complaint of unit not washing, found faulty wash motor, I replaced wash motor, unit tested good.
Near , TX 78653
Cliff
Job Details: 02/07/2020
DRYER WHIRLPOOL WED6620HC1 Arrived on site to diagnose a dryer that is making abnormal vibration noise. Found lint accumulation on blower wheel fins. Removed lint and tested unit. Found all is functioning properly at this time.
Near Killeen, TX 76542
Al
Job Details: 02/07/2020
WASHER WHIRLPOOL 12345678 "While servicing dryer customer decided she had no major concerns about washer, so no services were preformed on washer.
Near New Braunfels, TX 78130
Noah D
Job Details: 02/07/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site to inspect panel for scratches, upon inspection found the panel was scratched on the front and side, replaced panel after confirming warranty info and reinspected, no problems found. Job complete"
Near New Braunfels, TX 78130
Noah D
Job Details: 02/07/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site to inspect panel for scratches, upon inspection found the panel was scratched on the front and side, replaced panel after confirming warranty info and reinspected, no problems found. Job complete"
Near Austin, TX 78757
David
Job Details: 02/07/2020
WASHER WHIRLPOOL WET4024HW0 "Arrived on site to diagnose washer / dryer unit that customer found pieces of plastic in. Examined washer and found that the inside of the tub ring had been scraped on the inside, but unit was not actually performing incorrectly. Ran unit and verified basket is not out of balance and there is nothing banging or rubbing. Went over use and care as this was likely due to overload and items coming above the basket. No repair needed as this was cosmetic and is instruct only. Call complete."
Near Cedar Park, TX 78613
Paul
Job Details: 02/07/2020
REFRIGERATOR WHIRLPOOL WRS311SDHM02 Arrived onsite for the refrigerator to replace the previous diagnosed parts. I replaced the compressor and vacuumed the system. It held a 30 psi vacuum. I charged the system with 5.3 oz’s of R134A. I tested the unit and it is working as designed. Call complete.
Near Austin, TX 78757
Wesley
Job Details: 02/07/2020
DISPOSAL WHIRLPOOL CTM01 Arrived on site and replaced disposal after finding motor failed on old disposal. Unit is now operating as designed.