Arrived on site to diagnose refrigerator that was not cooling. On arrival customer told me they had already resolved the issue. Informed them they are out of warranty and to follow up if issue returns. Unit is rental so we would need approval from the landlord. Call complete.

Arrived on site to install refrigerator door due to dented door from shipping. Used provided door and replaced right side RC door. Unit working as designed. Call complete.

Arrived on site to diagnose range with front left cooktop burner locked to high. Tested burner and on single or dual element it will lock to high and does not cycle. Replaced cracked element and infinite switch. Tested unit and verified its properly cycling. Call complete.

"Arrived on site to diagnose refrigerator not making ice. Customer said they found an E5 error. Checked via diagnostic and also confirmed E5. Checked Temps and found FC at -2, RC at 41. Icebox also at 41. Found temp set to 41. Lowered RC Temps to 37 per recommended, also advised cleaning condenser coil regularly. Tested and found unit does harvest, but slowly. Ordering icemaker to resolve. Office to schedule when we get part. ; ordrng 1 W11294907 (Icemaker)"

"Arrived on site to diagnose vent hood that is not properly shutting down the motor when retracting up and down, also found unit has to have the switch pressed in to go both up and down and lost the auto function. Found the switches / motor cam are not properly making contact when the motor is reaching the correct positions. Replaced all 3 motor related microswitches. Retested unit and found problem is still persisting, indicating some contact/geometry inside the motor assembly isn't making contact. Ordering complete motor assy with switches to resolve. Office to schedule. ; ordrng 1 W11230930 (Control Switch)"

"Arrived on site for dishwasher not cleaning properly. I inspected the unit and work area. I found F6e1 low no water, f6e4 float switch open. I found the lower spray arm not seated properly onto the outlet cover. I inspected the cover and spray arm I found some of the locking tabs damaged. I reseated the spray arm. I also found the unit not fully installed into the cabinet. I leveled the unit as best as possible. I ran a diagnostics cycle and found the motor working properly. I recommend the customer replace the lower spray arm and outlet cover

Arrived on site for range knobs getting hot to the touch. I inspected the unit and work area. I found the door hinges have lost some tension and are allowing the door to fall open and not hold tension while closed. I installed a new hinges. We leveled the unit properly. We ran a bake and found the knobs heating to around 90 degrees.

Arrived on site for dryer not heating. I inspected the unit and work area. I tested the unit and found it tumbling but the ignitor not glowing. I gained access to the ignitor and found it in good condition. I gained access to the thermal fuse and found it open. I installed a new fuse. I reassembled the unit and tested it. I found it working as designed.

"Arrived on site for fridge not making ice or producing water. I found the water line turned off and the inlet valve not seated properly. I reseated the valve and turned the water on. I tested the icemaker and water dispenser. Both are working now. The sound the tenant is hearing is the water valve opening while the ice maker is filling, this noise is usual. The unit is working as designed. Job complete."

Arrived on site to install a new heating element. I verified the model and serial number fall in range for service pointer W11540964. I installed the new heating element and tested it. It is now working as designed. Job complete. No water leaks detected.

Arrived on site to install previous diagnose parts. I gained access to the control and transformer. I replaced both. I reassembled the unit. I tested the light and blower motor. The unit is working as designed. Job complete.

"Arrived on site for washer not spinning out the clothes. I inspected the unit and work area. I inspected the gearcase and found it leaking oil. I ran a diagnostics cycle and found the gearcase starting to howl, like the bearings are going out.; ordrng 1 W11393685 (Gearcase)"

"Arrived on site for dishwasher not cleaning. I inspected the unit and work area. I found fault codes f10e2 vent wax motor failure f1e1 acu fault f8e2 inlet valve failure. I ran a diagnostics cycle and found the unit Leaking from the wash motor. I am ordering the vent motor, control, and returning with the sump and motor assembly to complete the repair. The office will reschedule. ; ordrng 1 W11416460 (Vent) and 1 W11410066 (Control)"

Arrived for cooling issue. FC 23?RC 58? Discussed with CX that he put unit into manual defrost. Removed old defrost timer and was very warm to the touch. I removed and replaced the defrost timer and tested. The unit operated as designed and I am applying our warranty to this service. No leaks observed during service.

"Arrived to inspect no water flow. I entered service test mode and found F4E3 F7E1 stored. I tested the sump assembly and it showed the correct ohms. The control would only momentarily apply voltage and I removed and replaced it. The issue persisted and I found the pump motor had been leaked on from a faulty sump assy seal, causing the resistance reading to be nearly the expected of the motor circuit. I removed and replaced the sump assembly and the issue was corrected. Operational test good, no leaks observed upon completion of service.

Arrived to inspect knobs rubbing. I found the left two burner knobs would rub during ignition and were much closer to the cooktop than the others. There was a steady slant to all the knobs that denoted an issue with the manifold assy. The cooktop had several marks and decals had sections missing. No gas leaks detected during service. ; ordrng 1 W11204395 (Cooktop) and 1 W10594396 (Manifold Assy)

Arrived on site for dishwasher not draining. Gain access to unit put unit into diagnostics mode found error F6E4. On inspection water was standing in the bottom of DW. CX says it is a new build and the DW never worked. Pulled drain line off garbage disposal and found knock out still intact. Knocked the disk out. Reconnected drain hose and tested unit. During service noticed that the kick plate was missing and the insulation blanket was missing .Order parts for CX Unit working as designed. No water leaks observed during service.; ordrng 1 W10827631 (Access panel) and 2 WPW10503548 (Fastner)s and 1 W10896113 (Insulation blanket)

Arrived on site for a washing machine that is making a knocking sound as it goes into a spin. Inspected unit and work area. Ran unit through diagnostics and did not find any stored error codes. Ran the unit through an auto test in the unit ran as designed. Were on the unit through a high-speed spin and the unit ran as designed. Did notice that the unit was unlevel and leaning to the right where the tub was pressed up against the side wall. Did adjust the feet to level out the unit but did advise the customer that there were no issues that I could see with the unit. The unit is working as designed. Call complete.

"Arrived on site for a refrigerator that is not cooling properly. Inspected unit and work area. The customer advised that they had lost power this morning at 4 oclock and were not expecting power until later this afternoon. They did advise that a day after they called, the unit began to cool as designed. They did not know if there was still an ongoing issue with the unit or not but since they had no power they couldnt tell whether or not the unit would still work once the unit was powered back on. Luckily, power was returned to the customers unit prior to my departure. I did find the unit compressor kick on an attempt to cool. Ran the unit for 15 minutes and did find the unit continuing to cool down. I did explain to the customer that because the unit is working at this time, I could not verify what initially caused their issue. The unit is now working as designed. Call complete."

"Arrived on site for a range where the burners do not work properly. Inspected unit and work area. The customer advised that none of her burners really work properly as she has had issues with all burners staying at the proper temperatures. The customer pull out a pan to tear up some water. Found at the pan that she gave me it was not flat and rounded. Had the customer show me the other pans that she typically uses and found all of them not properly flat to touch against the security safety button. I did advise the customer that this unit requires that you have a flat surface for your pants because it is not going to function properly otherwise. Tested all the burners and found all working as designed except for the right rear burner. found the element not even attempting to turn on. I called Whirlpool Safety Team and spoke to David SR# 7734259745. He advised that based on the current information, whirlpool would not cover the repair and the customer would need to purchase new cookware for the unit. The customer advised that she did not wanna proceed forward with repair if whirlpool was not gonna cover it because she does not like this unit anyway and were just referred by her self in the unit. Call complete."

"Arrived on site for a dryer that is not starting any cycles. Inspected unit and work area. Confirm the customers complain and found wants the unit was started in the time start coming down, the basket was not spinning. Disassembled the unit and found the thermal fuse blown. I called Whirlpool tech line and spoke to Chris SR# 7734367381. He advised to go ahead and replace the thermal fuse in to measure temperature coming out of the exhaust. Found temperatures ranging from 164?F down to 131?F. I was advised this was good measurements and the issue would have to be we ventilation out of the home. Was advised to have the customer contact a vent cleaning service. Call complete."

Arrived on site for a refrigerator that is leaking water from the bottom of the freezer door onto the floor. Inspected unit and work area. Did confirm that there was ice buildup in the evaporator drip pan. Steamed out the ice and removed the clog out of the drain tube in the back of the unit. Ran water through and the unit is now working as designed. Call complete.

"Arrived on site for a washing machine that is not spinning out clothes. Inspected unit and work area. The customer advised at the unit on a wash cycle completely stopped draining and would not allow the letter to unlock. I did confirm the customers complaint and attempted to turn the unit on. Found the unit would not turn on but could not hear the drain pump running. Measured resistance through the drain pump and found that the drain pump it shorted.

"Arrived on site for a washing machine that is still having a drain issue. Inspected unit and work area. Did you from the customers complaint and found one of the wires on the drain pump connector separated from the actual connector. Fixed the connector and was able to drain the unit. Once the unit was fully drained, the unit stuck its self into the drain and would not Start draining until the unit was unplugged. A power cycled the unit several times and blew through the pressure hose. Found no blockage. Found the unit was still draining with the pressure hose removed from the control. The unit will need a new control for repair. Ordering the part but the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11419171 (Control)"

Arrived on site for a dishwasher that has a service pointer for a heating element replacement. Inspected unit and work area. Disassembled the unit and went to replace the heater. Found the heater in the box was missing but the box had the correct part number. Re-ordering the heater and the office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 W11537778 (Heater)

Arrived onsite for oven intermittently heating. Sometimes does not heat at all. Upon arrival test unit 3 times and ignitor will not glow. Got 120 at ignitor. Resistance on ignitor is out of range. Need to replace ignitor. Replaced ignitor and unit operates as designed. Job complete

Arrived onsite for Too Cold in Freezer . Upon arrival inspected unit and found frost build up in FC cavity as well as top of FC door. Found 8long 1/4 in gap on bottom of RC right corner and 4 long of 1/16 inch o right side of Rc. Called techline for assistance. Submitted pictures via text to techline. Tech stated that there is no repair for me to make at this time. He is submitting case to engineering department Tech gave SR #7734370782

Arrived onsite for Not Filling or Long Fill Times . Upon arrival ran diagnostics and unit would go straight to draining continuously. Found error code F1-E1 control fault. Need to replace control. Replace control. Test unit and unit operates as designed. No leaks present at this time. Job complete

Arrived onsite for Ice maker not producing ice. Upon arrival found ice bin empty and no water in tray. Got good water pressure at supply. Reset icemaker to run harvest. Unit is now receiving water. No leaks present at this time. Job complete

"Arrived onsite for Not Operating or Won't Start . Upon arrival error F7-E1 tachometer missing or wrong signal, Is displayed on screen. Replaced actuator with truck stock. Test unit on a quick cycle with load of clothes.Unit operates as designed . No leaks present at this time. Job complete"

"Arrived onsite for customer states'The dishwasher initially stopped in between after 1 hour of washing and we had to manually press the start button again After that the buttons stopped working. Now after a day or two, we are able to operate the dishwasher again but the lights on the LCD do not show.Also, once the dishwasher finishes, it used to show CLEAN in the LCD. which is not showing now and all the lights go off in the LCD once the cleaning is finished . Upon arrival ran diagnostics and got F3-E3 owi failure.also found a couple of ui buttons are hard to push and lights intermittently blink. Also found failed filter.need to order owi sensor, ui, filter. ### ; ordrng 1 W11028325 (UI) and 1 W11084121 (OWI Sensor) and 1 W10872845 (Filter)"

"Arrived onsite for call back for same issue, Ice maker not producing ice.. upon arrival the ice bin made a few small pieces f ice since last visit. Tried running a harvest test and unit would only reset intermittently. Also found frozen fill tube. Ordering icemaker and valve. ###.; ordrng 1 W11455232 (Icemaker) and 1 W11455388 (Valve)"

Arrived on site for a dryer needing to be cleaned. On arrival the customer stated they wanted a lint cleaning. I cleaned the unit and then test it. I found it working as designed.

"Arrived on site to install previously diagnosed parts. I installed the valve housing, stator, and rotor. I then test the unit. I manually activated high spin and ran a diagnostics cycle to find them running as designed. I activated the unit with the valves exposed and verified the unit was no longer leaking. I then ran a quick cycle and found the unit running as designed. Call complete."

Arrived on site for a cooktop with broken regulator. Installed new regulator. Unit is now as designed. Call complete.

"Arrived on site for a washing machine that was excessively bouncing around during the cycle. On arrival the customer stated they were washing towels or sheets on the quick cycle and they found it would bounce the tub around, would cause the unit to move, and would be very loud. I put the unit into diagnostics mode and found stored error code F0E2 for over suds. I then manually activated spin and agitate to find it working as designed. I ran a diagnostics cycle and found it ran through as designed. I then tested the suspension and found it good. I gained access to the bottom of the unit and found no sign of any issue. I could not replicate a failure and found the unit working as designed at the time of service. I found that the unit would work as designed when the customer washed things like shirts or shorts on quick cycle. I informed the customer that it is most likely due to over loading and washing bulky items on the wrong cycle. I walked the customer through proper loading per the user care guide.

"Arrived on site for a washing machine not spinning out water from clothes and now making a loud thumping noise prior the last service. I put the unit into diagnostics mode and found no stored error codes. I then ran a diagnostics cycle and during the spin I heard an abnormal click, but no abnormal thumping. However, I found it still ramping to a good spin speed. I called techline and spoke to Rick and received SR# 7734368943. Rick recommend running a quick cycle with clothes in it to try and observe the failure. If issue was found then to replace console. I ran the cycle and found the unit started thumping abnormally loud on the ramp up. Upon further inspection I found the tub would only thump the right side of the chassis. I found the back right side shock sagging more than the rest. Due to this we will replace the two right side (from the front) shocks again. I am also ordering the console to install. ###. ; ordrng 1 W11325572 (Console) and 2 W11545322 (Shock)s"

"Arrived on site and inspected washer and did not find any saved error codes and all functions are working in diagnostic cycle. Customer is experiencing unbalanced load and discussed correct loading procedure and detergent usage. No further repair is required at this time, job complete"

"Arrived on site and inspected refrigerator and found door switch is broken. After replacing switch light is on, Job complete"

"Arrived on site and inspected refrigerator and found noise customer is describing is compressor on startup. Replaced start device. Explained that this is normal also discussed several other possible noises that might be heard while refrigerator is running. Refrigerator is operating as intended, job complete"

"Arrived on site and inspected refrigerator and found rails are broken in freezer. Replaced both and freezer door is now closing properly, job complete"

"Arrived on site and inspected dryer and found it is heating properly but airflow is showing restricted on airflow meter, took one picture. Removed vent hose from rear of dryer and airflow is now working properly. No further repair is required at this time, job complete"

"Arrived on site and inspected washer and did not find any saved error codes and all functions are working in diagnostic cycle. Customer is experiencing unbalanced load and discussed correct loading procedure and detergent usage. No further repair is required at this time, job complete"

"Test 56 shows error E2 motor lost position, Icemaker does not cycle on test 57 and gives 02 error. Ran test 45 and water fills icemaker properly. Will need a new icemaker to complete repair; ordrng 1 W11483245 (Icemaker) and 1 W11087201 (Fill tube heater)"

"Arrived on site and inspected refrigerator and found compressor will run for five seconds and then stops. Compressor service temperature is 115?, spoke with SW parts will be ordered for sealed system. See sticky notes for further details.; O-emld tckt"

Arrived onsite for dishwasher not washing dishes. Upon inspection I found a wash motor not running code and after testing the unit the motor did not come on. I replaced the Sump&motor and tested the unit and found that the unit is now operating as designed. No leaks Job complete.

Arrived onsite to perform Heating Element - SP W11540964 - Special Project S17304 - PRE-ID Heater Bushing W11537778 - . . . After doing so I tested unit and found unit as designed. No leaks job complete.

Arrived onsite for dryer that would not tumble/heat. Upon inspection I found that the thermal fuse had popped. I installed new fuse WP3392519. and tested unit and found unit operating as designed. Job complete.

Arrived onsite for a dryer that is not operation. Upon inspection I found that the belt had broken tensioner pulley received. I installed a dryer repair kit and tested the unit and found unit operating as designed. Office to charge card on file. Job complete.

"Arrived onsite for refrigerator that is not making ice upon inspection I found that the fill tube and the cup where frozen I found Service Pointer #: W11560805 and I am ordering IM,fill tube, and water valve. ###.; ordrng 1 W11397137 (Ice maker) and 1 W11395429 (Fill tube) and 1 W11455388 (Water valve)"

Arrived on site to test unit for front panel dented. Found dents on from panel replaced panel test unit and unit test good job complete.

Arrived on site to test unit for oven not igniting. Test unit and found glow igniter giving 2.85 amps but valve not opening. Will need new valve

Arrived on site to test unit for unit not draining. Pulled unit out and found pinched drain hose. Secured drain hose test unit and unit test good job complete.

Arrived on site to resolve heating element due to special project. Replaced element test unit and unit test good job complete no leaks present at this time.

Arrived on site to replace heating element due to special project. Replace element test unit and unit test good no leaks present job complete.

Arrived on site to replace fan blower. Replaced blower test unit and unit test good job complete.

Arrived on site to test unit for unit not washing. Test unit and unit working as designed at this time. Advised customer it could be the sump and motor over heating. Job complete.

Arrived on site to test unit for unit not starting. Test unit and found shorted keypad and control board.

Arrived on site to test unit for center front burner not igniting. Found cracked cooktop on top of center front burner. Will order new cooktop and will replace cooktop and burner and infinite switch; ordrng 1 W11051486 (Cooktop black)

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I installed the ice maker switch arm and tested. Unit is operating as designed. No water leaks observed during service, job completed"

"Arrived on site to inspect washer control panel issues. Upon further inspection, I turned the unit on and found the digits in the display either missing or extra digits. Customer provided a POP and I removed and replaced control panel and tested in diagnostics. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to inspect refrigerator leaking water. Upon further inspection, I found the FC module not working, but the RC modules were functioning properly. I found a large sheet of ice on the bottom of the FC section. I found the FC evap drain tube was clogged. I removed the ice and pulled the unit out and removed the drain tube. Cleared the debris from the tube and sealed the lip of the tube upon re-installing the tube. Using my steamer, I removed the remaining ice from the FC evap drain pan. I removed and replaced the FC module with a module from my van stock (W10695459). Tested the unit and it is operating as designed. No water leaks observed at the end of service, job completed."

"Arrived on site to inspect wall oven not heating properly. Upon further inspection, I checked the bake element and found it good. I pulled the unit out and tested voltage to the bake and broil elements while testing in bake mode and found the broil element getting 243V but the bake element was not getting voltage. I found the bake element with 20 ohms and the broil with 15 ohms, both within range. I researched the main control

"Arrived on site to inspect refrigerator not cooling properly. Upon further inspection, I found frost built up on the fc evap cover. Removed cover and found evaporator engulfed in ice/frost. Tested the defrost thermistor and got 15.1kohms at 32 degrees. Forced defrost and the unit failed to defrost. Tested the thermistor again and at 41 degrees the thermistor is reading 9.75kohms. With unit not defrosting properly, I attempted to contact the property manager and received their vm. No water leaks observed during service.; ordrng 1 W11545823 (Evap harness) and 1 WPW10384183 (Thermistor)"

"Arrived on site to inspect damage to microwave panel. Upon further inspection, I found the top right corner of the control panel was damaged as was the corner of the cover. I attempted to repair the cover and I removed and replaced the control panel but the panel would not install properly due to the damage to the cover. I am ordering the cover and scheduled return service for 08/25/22. ; ordrng 1 W11446916 (Cover)"

"Arrived on site to inspect refrigerator lights turning off and dispenser light turning on. Upon further inspection, I found all interior lights on when opening the doors and the dispenser light currently turned off. I found the digits on the numbers on the UI are missing. I inspected the deli control and deli harness and both were good. Placed the unit in diagnostics and tested all thermistors and fans and all are good. Unable to duplicate the issues the customer has had with the unit unit lights turning off on their own but the unit continues to cool, I am ordering the UI and power board and will return with hv control, LED control and other prescreened parts. Also ordering a CNOTE-AUTHORIZATION for the UI, hv control, power board and LED board, all of which will be replaced upon return. Office to schedule return service. No water leaks observed during service.; ordrng 1 W11387386 (UI) and 1 W10830278 (Power control) and 1 CNOTE (AUTHORIZATION for hv control, UI, power board, LED board)"

"Arrived on site for cooling complaint and unit uneven. Lowered unit to wheels unit is off informed customer unit is uneven possibly to floors and making unit level handles will be off,left unit on its wheels so customer can access the back of the unit. ran diagnostics thermistors reading dont match actual temperature and off also found ripped gasket estimate for cover and gasket parts

"Arrived on site for a defective compressor. Replaced compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."

"Arrived on site for a defective compressor. Replaced compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on on checked low side pressure good."

"Arrived on site for cooling complaint. Per customer food will defrost in freezer and refreeze and fresh food section freezes. Removed evaporator cover no traces of dye frost on evaporator compressor making odd high pitch noise. Diagnosed a weak or insufficient compressor,ordering a new compressor; ordrng 1 W11407409 (Evaporator) and 1 Wpw10143759 (Drier uv) and 1 W11480426 (Compressor) and 1 W11506635 (Access valve) and 1 2hrs (2 hrs) and 1 Lockringkit (Lockring kit)"

"Arrived onsite for dishwasher leaking periodically. Upon arrival ran normal cycle and let run as a secondary repair was being made. Unit ran for over 35min and had no sign of any leak. Customer stated occasionally he finds a puddle on the floor at the corner of the dishwasher. After thorough inspection and checking detergent use, concluded that the leak may be due to improper loading of certain items, larger pot, pan, cutting board. Customer will monitor. No leaks present at this time. Job complete"

Arrived onsite for range not turning on. Upon arrival unit was unplugged and door was locked. Powered unit and showed communications error on display. Shortly after smelled burning and saw smoke. Unplugged the unit for safety. Removed panel to inspect and found small fire had occurred in the controls area. Main board and wiring harness are fried. Harness is no longer available. Notified customer a good repair cannot be made. Customer will seek replacement. Only collecting service fee.job complete

"Arrived onsite for refrigerator dispensing warm water. Upon arrival inspected unit. Freezer and fridge compartment are ideal. No issues with internal temperature. Found that unit does not have traditional reservoir tank. Capacity for cold water is 1-2 classes before line is emptied, then incoming water is room temperature. Customer will supplement with ice. Customer was used to older fridge with tank. Notified customer that unit is functioning as designed. Job complete"

"Arrived onsite for washer not dispensing detergent properly, constantly showing low detergent. Upon arrival inspected unit. Found preset to load and go, however not using the load and go dispenser tank. Instructed customer on loading and cycle selections. Unit is functioning properly. Job complete"

Arrived onsite for refrigerator noise. Upon arrival inspected unit. Customer stated unit was recently installed but not positioned correctly. Found unit needed leveling and right door adjustment. Made adjustment and tested. Customer also wanted internal temperature checked. Used thermal coupling to monitor temperature. Temperature in both compartments is in range. Unit is now functioning properly. Job complete

Arrived onsite to replace faulty heating element per Whirlpool - Special Project S17304. Replaced element and tested. No leaks present at this time. Job complete

"Arrived onsite for washer not completing cycle, staying locked and water in the tub. Upon arrival inspected unit. Tilted unit and inspected underneath. Harness seemed to be ok but when I unplugged the pump and plugged it back in it began to energize and drain the water out. Also completed a drain and spin correctly. Ran a diagnostics test and failed in the drain stage. Moved wiring and tested, the drain pump began to operate again. Codes stored were F9E1- long drain and F3E2 pressure system fault . Pump is receiving intermittent power. Ordering control and harness. Bringing back pump. ### ; ordrng 1 W11590868 (Lower harness) and 1 W11543994 (Control)"

"Arrived onsite to inspect washer not draining. I put the unit into service test mode and ran a service test and the drain and pump turned on. However, the unit would not spin during the spin or agitate cycle. Tested voltage on motor and I read 24v from L1 to N. I read 120v from L1 to ground. Tested it at the control and had the same result. R/R the electric control and the unit began operating as designed. I ran a final service test and everything is now working as intended. No leaks observed during service. Call complete.Appt 6113"

Arrived onsite to inspect no power to washer. I found the washer completely unresponsive. I found 12v from the main control to the console. I reseated the molex from the UI to the main control and tested the unit. The unit is now functioning as designed. I instructed the CX to connect the unit to WiFi and purchase a serge protector. No leaks observed during service. Call complete.

Arrived onsite to install previously diagnosed and ordered parts. R/R ice container and right door gasket. I used my heat gun to straighten out the door gasket after it was installed. Gasket sealing properly. No leaks observed during service. Call complete.

"Arrived to inspect no cool in both FC and RC. I plugged in the unit and the compressor turned on as designed. I tested the Amps on the compressor while running and it was 0.74. Ordering compressor (W10507884) drier UV WPW10143759, and coupler W10913906. Office to RS.; ordrng 1 W10507884 (Compressor) and 1 WPW10143759 (Drier UV) and 1 W10913906 (Access valve)"

"Arrived on site for range turning on and beeping bye itself. Ran diagnostics got stuck keypad error. Replaced control. Tested keypad , everything checked normal. Called safety, same ref #. Job complete"

Arrived on site for fridge not cooling . Found freezer is cooling properly and making ice . Found vent holes only to fresh section iced over . Steamed out vents . Ran diagnostics all checked normal. No draining issues . Ran harvest on ice maker . Couldnt duplicate icing of vent holes . Instructed customer to monitor over next few days to see if any leaking or icing occurs . No water leaks detected at time of service. Job complete

"Arrived on site , replaced heater . Ran diagnostics to whirlpool specs. No water leaks detected at time of service. Job complete"

"Arrived on site for washer vibrating and making loud noises . Ran diagnostics during high spin ,washer was making a loud squealing noise. Ordering gearcase, and slider . No water leaks detected at time of service. Call to set return ; O-emld tckt"

Arrived on site for unit not responding to touch commands . Ran diagnostics and got keypad error code . Ordering control . Call to set return.; O-emld tckt

"Unit is in maintenance room. Found unit frosting up at evap. Fan is working . Ordering control ,heater and harness . Maintenance is going to defrost unit. Call to set return ; ordrng 1 W11478197 (Control) and 1 W11400747 (Heater defrost)"

"Arrived on site for ice maker not making ice . Ran harvest , Im would harvest but not activate valve . Replaced valve and IM . Still not activating valve . Ordering both lower harnes and and evap harnes . Call to set return ; ordrng 1 W11321360 (Control) and 1 W11305541 (Evap harness) and 1 W11525276 (Harness)"

Arrived on site for dishwasher leaking upon arrival confirmed issue. Found no errors but after further testing I found large chewed up break in drain line under unit from rodents. I formed customer repairs wouldnt be covered under warranty due to nature of damage. Called techline and reported findings. Customer wants to contact whirlpool before proceeding. Call complete

Arrived on site for range giving off carbonm Monoxide and not allowing front right burner to work correctly. Upon arrival confirmed issue. After further testing I found front right burner ignition not seated properly and corrected issue and found burner lighting as designed. I then found cause of gas smell and carbon monoxide due to failing igniter in oven. Replaced and tested bake igniter. Found oven functioning as designed with no leaks. Call complete

Arrived on site for refrigerator not cooling properly. Upon arrival confirmed issue and found defrost problem. After further testing I found thermistor values at 44k (fc buried in ice) and 3k (rc). Found loose harness connections at fc harness. Found unit could defrost properly once connectors were corrected. Informed customer to allow 24 hrs to stabilize temps. Call complete

"Arrived on site for refrigerator not cooling. Upon arrival confirmed issue. Found amperage to unit under .2 amps with little to no frost pattern, found possible lowside leak. Will need ### once availability of parts is known; ordrng 1 W11225065 (Compressor) and 1 W11262991 (Drip pan) and 1 W11186306 (Evap coil) and 1 Unknown (Sticky pads drip pan) and 1 R600kit (R600 kit) and 1 Nitrogenkit (Nitrogen kit) and 1 Lokrings (Lokring kit) and 1 Unknown/Couplers (Sizes photoed in job 350668)"

"Arrived on site for refrigerator not cooling correctly. Upon arrival confirm complaint and after further inspection found that the evaporator coil had no ice moisture buildup or coolness to the touch of any kind. I then found the amp draw to the compressor was 0.22 and the compressor was barely able to run with 120 V supply to it. Found that the unit is going to require a sealed system repair including all or 600 equipment needed for repair. Spoke with PR in the office and was instructed to allow PR to order parts required for needed repair ### once availability of all parts is known?; ordrng 1 W11370574 (Compressor) and 1 W11368877 (Evap coil) and 1 W11559685 (Drip pan) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 Lokringkit (Lokring kit) and 1 R600kit (R600 kit, couplers: Access stub side of compressor 8.5, suction side 8-7.7 suction line, Discharge side 6.8-discharge line 4.5; ordrng 1 Cnote (Just need couplers added to previously ordered ss parts)"

"Arrived on site for refrigerator not cooling. Upon arrival confirmed issue. Found amperage to unit under .2 amps with little to no frost pattern, found possible lowside leak. Will need ### once availability of parts is known; ordrng 1 W11225065 (Compressor) and 1 W11186306 (Evap coil) and 1 W11262991 (Drip pan) and 1 R600kit (R600 kit) and 1 Nitrogen (Nitrogen) and 1 Unknown (Drip pan sticky pads) and 1 Unknown/couplers (Photos for sizes in 350668)"

Arrived on site for dishwasher not draining. Found no clogs or drain motor failure. Found ACU sending stable power supply b7t unit showed f9e1 in diagnostics again. Called techline and spoke with Rich sr#7734367579. Was instructed to order new sump asm and replace drain with it as a whole. ### once availability of parts is known.; ordrng 1 W11460946 (Sump)

"Arrived on site for dishwasher, inspected unit and work area. Gained access to element to replace with new and improved one. Tested unit and its now operating as designed. No leaks observed during service. Job completed."

"Arrived on site for dishwasher leaking, inspected unit and work area. CX explained that washer is still leaking from last visit. I tested unit and found spray arms clogged and not moving and that can cause the dishwasher to leak if its spraying at the correct direction. I advised CX to replace the spray arms and door gasket. CX declined any repairs. Job completed"

"Arrived on site for dishwasher, inspected unit and work area. Gained access to heater element and replaced with new and improved one. Tested unit in diagnostics and unit is now operating as designed. No leaks where observed during service. Job completed."

"Arrived on site for dryer, inspected unit and work area. CX explained unit was sparking from the back while in use. I inspected the wiring at the terminal block and found the L2 touching the cover of the wires that made it ground and weld each other. I had notes to call safety so I spoke to John SR#7734307844 an I explained the issue came from installation, he said it would no be covered under warranty due to install. I explained to CX and he will contact the company who he bought it from. Job completed."

"Arrived on site for dishwasher, inspected unit and work area. Gained access to replace heater element with new and improved one. Tested unit after replacement. Unit is now operating as designed. Job completed."