"Arrived on site for unit leaking water and not dispensing water. Upon arrival found frozen reservoir and water leaking from fill valve to hose. Need to replace gaskets, fill valve, hose and fan assembly.

Arrived on site for a refrigerator that was not dispensing ice. I tested the dispenser and could not hear it energize. I tested voltage to the dispenser motor and found a good 120VAC. This indicates a faulty motor. I installed the motor and tested the unit. I found it now working as designed. Call complete.

Arrived onsite for dryer not tumbling. Upon inspection found failed belt and pulley.

Arrived on site for unit not powering. Unit has power customer just had trouble connecting unit to WiFi. Customer followed the app steps and was able to successfully connect. Unit operates as designed.Job complete

Arrived on site for unit not powering. Unit has power customer just had trouble connecting unit to WiFi. Customer followed the app steps and was able to successfully connect. Unit operates as designed.Job complete

"Arrived on site to inspect refrigerator ice maker not making ice and water dispenser not dispensing. Upon further inspection, I tested the water dispenser and found it not dispensing. Tested the ice maker and it is harvesting but not getting water. I found the reservoir frozen due to the fan scroll not sealing at the air tower and the cold air coming off the evaporator is freezing the water in the reservoir. Using some permagum from my van stock (212643) I sealed the gap between the scroll and tower and using my steamer, I defrosted the reservoir. Retested the water dispenser and ice maker and both are operating as designed. When I opened the RC door, I found the bottom hinge making a loud squeaking noise and the RC door at the top was badly warped. I placed a grease on the hinge and it repaired the noise, but I will have to order the door. I am ordering the right RC door and nameplate and office to schedule return service. I advised my customer that the door will take 6-8 weeks to arrive. No water leaks observed during service.; ordrng 1 W11395841 (Right RC door) and 2 W10839793 (Nameplate)s"

"Arrived on site for water leaking. Diagnosed leak at filter head,replaced defective filter head,turned on water source no leaks at line or connecting tubing,tested water dispenser good no leaks."

"Arrived on site for a vent hood with lights not turning on. I tested the lights and found no voltage going to the,. I gained access to the light switch and found it bad. We will return with the switch already on order to install. Office to reschedule. ; O-emld tckt"

Arrived on site to test unit for no elements working. Test power and found correct power coming in. Found green ground wire connected to neutral. Removed ground from neutral and secured to ground screw. Plugged unit back in and elements started working and oven working. Called Techline and let Techline customer could be loosing voltage.

"Arrived on site ,replaced motor and blower wheel. Dryer is performing as designed . No lint build up at time of service. Job complete"

Arrived on site to replace heating element for dishwasher. Replaced element with updated part and all is working properly at this time. No leaks were found at time of service.

Arrived on site to diagnose a range that is giving F9 error. Found wall outlet not powering range and an electrician will be needed to correct issue.

"Arrived to inspect unit heating issues. Customer advised its burning the pies on top and feels they are being cook unevenly. I accessed diagnostics mode and found the unit had no error codes and remained to gauge the actual temperatures and the temperature registered 350 when set to 350. No parts needed at this time, unit working as designed."

Arrived onsite and found unit had 2 of 3 thermostats blown in the back. Ordering thermostats to complete repair. Advised customer on status.. ; ordrng 1 318003614 (Tod) and 1 318003624

"Arrived on site to inspect unit for not cleaning dishes without popping a breaker, upon inspection I found no burn marks and when I ran a full diagnostic cycle I did not experience a pop. Instructed customer to have breaker tested and replaced and we can return with controls. Office to reschedule ; ordrng 1 W11305296 (CONTROL)"

Arrived onsite for rattling and found coins lodged in a drum baffle. Removed coins. Unit is now operating as designed all checks good. Advised customer on repair.

Arrived on site and replaced heating element per special project S17304

"Arrived on site to install previously diagnosed gear case, shift actuator and cam kit, replaced parts , tested unit, unit now running as designed, job complete"

Arrived on site to test unit for bottom of interior cavity cracking. Test unit and found customer used foil paper at the bottom of the unit. Per the manufacture you are not to put foil paper at the bottom because it will get stuck and damage the unit.

Arrived on site to test unit for grates broken not letting pots sit correctly. Also found 2 knobs broken not allowing burner to turn on or off. Will order new knobs and grate kit. Office to reschedule ; ordrng 1 W11214957 (Grates) and 2 W11366438 (Knob)s

Arrived on site for washer banging around during the spin cycle. Upon arrival confirm the complaint with the customer. Found no errors in diagnostics but I did also find that the washer was sitting too low to the ground causing unit to touch the ground when filled. I also found out the further inspection that the pressure hose was kinked due to how the factory had wired in the main hardest assembly causing pressure readings to be thrown way off and unit would fill in drain in shorter intervals than it was supposed to. After re-pathing the pressure tube I reassembled and tested unit and found washer could run a full normal cycle both filling agitating and draining as designed with no failures customer also noticed that unit was much quieter and spun out much better than it had since she bought it and its pleased with the pair. Call complete

"Arrived on site to test unit for not washing properly. Found actuator popped out of shifter. Replaced actuator, tested unit, unit now working as designed. No leaks detected. Job complete."

"Arrived to instal previously diagnosed and ordered parts. I tested the ignition element and it showed 182.4 ohms, which is three times above the expected resistance on a good igniter. I removed and replaced the element and tested. Operational test good, no gas leaks detected during service.

Arrived on site for range oven not working.

Arrived on site for range oven not working.

"Arrived on site and replaced microwave door diagnose by previous technician, job complete"

"Arrived to inspect restricted filter flow. I found the unit did have severely restricted flow and with the filter removed, the issue disappeared. The filter had a large amount of cloudiness when shaken and I flushed the unit thoroughly and viewed the water with 10X power magnification and didnt see any further debris. The CX switched their whole house filtration system to bypass, allowing chlorinated city water to enter the entire water system of the unit. They will allow the water to sit for a few days and then check for debris at that time. Operational test ok, no leaks observed during service."

Arrived on site to install previously diagnosed parts. We installed the new tub and then tested the unit. We found the unit now working as designed. No leaks observed at the time of service. There was no need to install the new drain line. Call complete.

Arrived to perform Technical Service Pointer #: W11540964. I verified the unit had brass colored washers. I removed and replaced the element and tested per TSP instructions. The unit operated as designed and no leaks were observed during service. Special Project code S17304

Arrived onsite to replace part that broken. Replaced part. No issues at this time. Job complete

"Arrived on site and replaced damper on vent hood, job complete"

"Arrived on site and inspected washer and found hot water valve is leaking into tub. Sound cold water from source will not turn off at faucet and showed customer this may be an issue for a plumber in the future.After replacement washer is no longer leaking into tub, job complete"

"Arrived on site for water dispenser working slow after the last repair. I tested the water dispenser and found it filling properly. I called techline and spoke to Bruce and shared my findings with Him, he stated the water dispenser is working as designed if it is filling 8 oz in 8 seconds. He recommended no repair needed today I received sr7733001784. I spoke to the customer and they stated they wanted the regulator removed, I spoke to them about removing the regulator and that high water pressure will cause damage to the valves and causing them to fail.

"Arrived on site for no ice. Removed grill,disconnected fill tube checked air flow through line no air flow diagnosed a frozen fill tube,advised customer to power unit off for a couple hours with freezer door open to allow line to defrost. If issues continues customer will need a new freezer door.

Arrived onsite to replace the left door as recommended by tech line from the previous visit. Replaced the door. Tested the water dispenser and water did come out. Let customer know that the filter needs to be replaced. No issues at this time. Job complete

Arrived onsite for cooktop not functioning. Hot indicator light remains on and burners not functioning. Customer says trips breaker when trying to use. Will require 2 man. Notified customer of additional tech charge. Will require removal for proper diagnosis. . Office to reschedule ; ordrng 1 WPW10178022 (Left front burner) and 1 WPW10221529 (Right rear burner) and 1 WP8273993 (Left rear) and 1 W11171119 (Front right burner)

"Arrived on site replaced the main control,icemaker and fan ran diagnostics for icemaker all test passed."

Arrived onsite for unit making a screeching noise sometimes. Looked underneath the unit and saw that the belt was stretch out. Replaced with a new belt. Tested the unit. Unit tested good. No leaks at this time. Job complete

Arrived on site for dishwasher not filling . Ran diagnostics and found unit is leaking from heater element. Informed customer and instructed not to use dishwasher till element is changed . Call to set return ; ordrng 1 W11047695 (Element)

Arrived on site to test unit for microwave vent fan making weird noise when running. Found damper was being pushed down by ducting slightly hitting blower wheel. Advised customer to have contractor fix ducting issue. Job complete.

Arrived onsite for dishwasher leaking. Upon arrival tested unit. Found that without adding any detergent unit was over sudsing. Ran test and added a tiny bit of vegetable oil to neutralize sudsing. Ran multiple test after and found no sudsing. Customer will run regular wash and watch for sudsing . If symptoms persist recommend replacing sump and motor due to possible buildup. Will need AUTHO for replacement. No leaks present at this time. Job complete

Arrived on site to install new console . Replaced and verified unit working as designed. Returning defective console. Call complete.

Arrived on site for microwave continues to powering on and off when heating. Inspected unit and work area. Tested operation to verify failure. Removed unit and found wave guide cover bent and not allowing magnetron to set flat. (Sr# 7733005871).

"Arrived on site for freezer making vibration sound. Inspected unit and work area. Found customer had laid liners down on metal shelves. Informed customer on air flow. Identified slight vibration sound coming from cabinet and drain pan. Added sound pads between cabinet and drain pan. Adjusted leveling feet. Per diagnostics mode and tested operation. All tested good, no water leaks detected during service."

Arrived on site to inspect unit for not spinning normally and leaking water. Upon inspection found the units gear case leaking from main seal. Ordering gear-case and hub nut. Office to reschedule. ; ordrng 1 W10915701 (ROTOR) and 1 W10909670 (Nut)

"Arrived on site to inspect washer noises. Upon further inspection, the customer advised that the unit is making a grinding noise during spin cycle. I placed the unit in diagnostics showing no error codes and continued with testing. I manually tested the spin mode and the unit operated as designed. Tested in automatic test mode and the unit continues to operate as designed. I tilted the unit back and removed the pulley shield, pulley and cam and found no signs of gearcase oil or any damage to the components. I explained to my customer what I found and recommended taking a video of the sound if the unit malfunctions again. I made recommendations for use and care, as well as, detergent use. No water leaks observed during service, job completed."

Arrived on site to replace previously ordered parts for washer. Upon inspecting unit found only error saved in diagnostics was for pressure system. Tested all parts and components and found no mechanical failures to unit. Ran pressure test through diagnostics and unit passed. Home has a water softener and I advised customer that soft water will cause oversudsing and prevent the unit from registering proper waterless. No further repairs needed and no leaks were found at time of service.

"Arrived on site for no lights in freezer section. Diagnosed a defective led module,replaced upper right side led module"

Arrived onsite and tested a circuit issue that seemed to be tripping the fridge. Was able to determine that the fridge was. It on a dedicated circuit. Also determine that the fridge circuit was being tripped by a different load on the circuit.

"Arrived on site to inspect unit for a large dent in the cab of the unit. Upon inspection found the large dent in the middle of the main cab, took pictures. Ordering cab. Office to reschedule ; ordrng 1 W10676681 (Cab)"

"Arrived on site to inspect unit for a large dent in the top of the unit, upon inspection found the dent on top right of the lid. Ordering the correct part to fix issue. Office to reschedule ; ordrng 1 WPW10458665 (Top)"

Arrived on site to install previous diagnose part. I gained access to the control and replaced it with the new one. I tested the oven and found the unit displaying feature not available. I checked the part number on the old control and found it crossing to a different control. I am order control W10839510 to complete the repair. ; ordrng 1 W10839510 (Control)

"Arrived on site to test unit for broken switch, found door switch broken, adjusted housing for door switch to ensure it would not break again, replaced switch, tested unit unit now running as designed designed,job complete"

"Arrived on site for complaints of not washing. Found F8e3 over flow, f7e5 shifter fault, F8e1 no fill long fill error codes. Spoke to PR to help diagnose. Found actuator would not shift. Installed new actuator and tested. Found actuator arm moving back and forth and not settling into position. Installed new control board and tested. Unit is now producing a loud screeching noise. Will need new Gearcase and splutch kit to complete repair, office to reschedule.; ordrng 1 W11454741 (Gearcase) and 1 W10721967 (Splutch kit)"

"Arrived on site for too cold in upper section. Checked temperature,temperature reading 30? with ui set to 41,called tech support per tech support power cycled unit,if issue continues will need he main control.

"Arrived on site for refrigerator leaking water and not making ice. Customer stated that unit has not made ice in sometime and leaking water in bottom of RC. Inspected unit and work area. Informed customer that when removing evaporator cover it will break seal and may freeze over. Gained access to drain pan and found frozen over in drain pan. Thawed ice out and found object interfering with draining. Removed all ice from bottom of RC. Tested drain operation and now found draining. Found ice maker not in home position and causing ice ball. Will need to replace ice maker and recommend to replace evaporator cover. Tested resistance on ice maker fill tube heater and found correct. Assembled evaporator and installed new ice maker. Performed diagnostics mode and tested evaporator fans and ice maker operation. All tested good, no water leaks detected during service.

"Arrived on site to test unit for no ice production

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=6 degrees. I found frost built up on the left side rawer rails/slides and on the evap cover. Disassembled the FC section and found an ice cube wedged in the tines of the ice maker. Removed the cube and the tines began to harvest. While harvesting, another cube got wedged in the same place as the tines were warped causing the ice to get wedged. I removed and replaced the ice maker and rested and it is operating as designed. Using my steamer, I removed the ice/frost from the evap cover and slides and tested the FC door. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived onsite to install previously diagnosed pats. Upon arrival I installed new sump & motor and water supply filling and tested unit and found unit operating as designed no leaks found. Job complete

"Arrived onsite for unit not spinning out the clothes correctly. Put unit to do an automatic diagnostics and got error codes F6E3 ACU cannot hear MCU, F0E5 off balance, F7E4 basket re engagement failure. Tested the unit to do a spin and drain and you can hear really loud clicking noise from underneath the unit from where the slider and clutch are, when it tries to keep it self in spin and would not get up to speed. Ordered parts. Office to reschedule ; ordrng 1 W11130429 (Console) and 1 W10905022 (Clutch) and 1 W10905025 (Slider)"

"Arrived on site ,installed door latch customer provided . Ran preheat and all functions are normal.

"Arrived on site for dryer not operating. Inspected unit and work area. Verified failure. Disassembled unit and found broken idler pulley. Tested guide wheels and found back right guide wheel has a failed bearing. Will need to replace idler pulley and guide wheel. Removed failed idler pulley and guide wheel, installed new. Assembled unit and tested operation. All tested good.

Arrived on site for a dryer not heating. I tested the unit and found no heat at all. I checked voltage at the wall and terminal block. I found both good. I gained access to the element and ohmd it out. I found it open. This indicates a faulty element.

"Arrived on site for no ice. Ran diagnostics optics passed,ran fan test weak air flow,ran icemaker errors reading E5 timed ice making,ran harvest test passed. Checked low voltage to harness diagnosed unit will need the main control. ; ordrng 1 WPW10675033 (Control)"

"Arrived onsite to replace previously diagnosed parts. Found that unit needed complete sealed system replacement, not just compressor. Replaced sealed system. Tested unit and found condenser fan not running, did verify 120 vac.Compressor is running however the spade connector needs to be changed to fit terminal. Ordering condenser motor and tech to have spade connector. Office to reschedule. ; ordrng 1 W10124096 (Condenser motor) and 1 Spadeconnector (Spade connector)"

"Arrived on site to inspect refrigerator leaking water. Upon further inspection, I found the unit pulled out form the wall. Customer advised that they had recently replaced the inlet valve at the back of the unit and ever since, it leaks water and the ice maker isnt making ice. I inspected the valve and found the ice maker fill tube wasnt connected securely into the valve and was leaking when the IM called for water. I secured the tube and tested the ice maker and the unit is operating as designed with no further water leaks. No water leaks observed at the end of service, job completed."

Arrived on site for unit not starting. Upon arrival found drum belt was busted. Need to replace belt. Replaced belt and tested unit. Unit operates as designed. Job complete

"Arrived on site for washer not filling with water. Inspected unit and work area. Performed diagnostics mode and checked fault codes. Found fault F8-E1 long fill. Performed automatic cycle and found no cold water to unit. Tested voltage to inlet valve and found 120 volts. Found failed valve. Removed failed valve and installed new. Assembled unit and tested operation. All tested good, no water leaks detected during service."

"Arrived on site and inspected washer and found F7E8 saved error code. Remove rear panel And found all windings are measuring 14.5 ohms. Checked against new stater which is 13.6. Control board will need to be replaced

Arrived on site to inspect unit for a crack in the liner.

Arrived onsite to install previously diagnosed pats. Upon arrival I installed new resistor and tested unit and found unit operating as designed.Job complete.

Arrived on site for dryer making abnormal noise. Inspected unit and work area. Tested operation to verify failure. Disassembled unit and found object stuck key n felt on front bearing. Continued to disassemble unit and inspected all moving parts. Found no other issues. Assembled unit and tested operation. All tested good.

Arrived on site fridge getting loud. I inspected the unit and work area. I found the fridge running. I found the condenser clean and the condenser fan running. I found as the compressor heated up it was getting louder.

Arrived on site to test unit for no cold water dispensing. Advised customer of operation and unit is not designed to dispense cold water. No leaks detected. Job complete.

Arrived on site to install previous diagnosed part. Found wrong part on hand. Need to replace right front orifice holder..; ordrng 1 W10594399 (Orifice holder)

Arrived onsite and found unit unresponsive. Found proper voltage to control. During testing used the ui and harness and control to establish a baseline and ui remained unresponsive throughout. Verified proper jumper positioning and attempted to isolate a shorting load by removing each of the 3 control harness one at a time. The ui remained unresponsive. O-emld tckt

"Arrived on site to perform sealed system from previous diagnosis. Unable to locate previously claimed leak. Tapped into drier and unit was full of refrigerant. Verified compressor needed to be replaced as was only pulling .2amps while running. Replaced compressor, system held vacuum for 20mins. Charged system to specs, frost pattern started to develop ideally on entire evap. Applied bubble solution to all possible exposed leak points. No refrigerant leaks at this time. Job complete."

"Arrived onsite for refrigerator with dim leds in fc. Upon arrival I checked all leds in fc and the on in rc that is on the same Circuit and found the all good, which leads me to the led board be bad .; ordrng 1 W10830288 (Led board)"

"Arrived on site to inspect dishwasher leaking water. Upon further inspection, the customer advised that the unit leaks water with every wash at the bottom right corner of the door. I removed the outer door panel and found where water is leaking from the vent gasket. Removed the vent and found the gasket crimped and torn.; ordrng 1 WPW10329609 (Vent) and 1 WP8269259 (Vent gasket)"

"Arrived onsite and found new problem of start relay shorting, however was able to determine that the amp draw of the compressor is at 1.6 amps which indicates the compressor is healthy. All else checks good. ; ordrng 1 WP2217224 (Start relay)"

Arrived to inspect washer lid damaged. Confirmed the complaint and found the left corner of the lid at the plastic was cracked causing the malfunction. Removed and replaced it and unit tested properly. Job complete SPACER IS WITH TG PARTS

"Arrived on site for ice machine front access panel sticking out. Inspected unit and work area. Removed access panel and door. Reinstalled door and access panel. Tested door operation. All tested good, no water leaks detected during service."

Arrived on site to test unit for blank screen. Tried resetting console and still blank. Replaced console test unit and unit test good unit heating correctly job complete.

Arrived onsite and determined that the evap fan cabinet wiring is shorting under load and tripping the breaker. The cabinet wiring is not serviceable and there is not a repair option for the refrigerator at this time. Advised customer on findings. No further charge to be made.

"Arrived on site for install of previously diagnosed parts. Installed new capacitor and motor. Tested unit and is now spinning properly. Ran drain and spin cycle and monitored. Unit functioning as designed, no water leaks detected, job complete."

Arrived onsite for dishwasher damaged. Took pics. Will order outer door stainless panel and panel cap. Office to reschedule ; ordrng 1 W11461688 (Outer door panel) and 1 W11412695 (Console cap)

"Arrived to inspect water fill issue. I entered service test mode and the unit had F0E3 stored. I tested within manual and automatic test modes and detected excessive noise from the gear case. I removed the rotor and discovered gear case fluid that had pooled. The unit will require a replacement gear case and due to excessive vibration in spin, the basket will require replacement as well. No leaks observed during service. ; ordrng 1 W11178227 (Basket Assy) and 1 W11423759 (Gear Case) and 1 W10734521 (Slider) and 1 W11260238 (Rotor)"

"Arrived on site to inspect washer tripping the breaker. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and the unit is operating as designed and did not trip the breaker. Retested in diagnostics again and the unit continued to operate as designed. Tilted the unit back and inspected for gearcase oil underneath and found all parts are good and no gearcase oil. Tested voltage and got 123V. Found unit is plugged into a GFCI outlet and has a GFCI breaker. I contacted techline and spoke to Scoot and advised of the complaint and my findings. Scott had me test amp draw during spin cycle and I got 3.6amps when the unit operates on no more than 6amps. Scott recommended that the customer have an electrician check the outlet and breaker and provided SR#7732996894. I advised the customer of my testing and findings and my conversation with the manufacturer. Made recommendations for use and care as they have a water softener system, as well as, detergent use. No water leaks observed during service, job completed."

Arrived on site to replace the heating element. I inspected the unit and work area. I found the model and serial number falling in the service pointer range. I inspected the heating pad lament and found it has the brass rings on It. I replaced the heating element. I ran a diagnostic cycle and found the unit working as designed. Not water leaks detected. Job complete.

Arrived on site to diagnose a refrigerator that doesn't register door position. Found inner liner for left hand rc door bowed preventing proper contact with door switch. Installed spacer on liner to compensate and all is working properly at this time. No water hooked up to unit.

"Arrived on site for no ice and door complaint. Found left door sticks slightly further out then right door,checked door seal good informed customer that the door is sealing and its a cosmetic issue and out of the cosmetic warranty. Ran diagnostics on icemaker,icemaker harvested ran fill test no water entering icemaker,removed housing found frozen fill tube and fill tube heater to fully secured around fill tube. Secured heater fully around tube,ran fill test passed."

Arrived on site for washing machine stopping mid cycle. I inspected the unit and work area. I found the lid locked and the drain pump not coming on. I tested the drain pump from the control and found it open. I gained access to the drain pump and found the harness clip damaged. I repaired the harness clip. I powered the unit on and the lid unlocked and the drain pump came on. The unit is working as designed no water leaks detected.

Arrived onsite for failed refrigerator handle. Upon inspection found right refrigerator door handle was hanging from only having top screw secured. Found that the screws that hold handle in had failed. Replaced handle. Unit is functioning properly. Job complete

"Arrived on site for oven not heating properly . Ran preheat . Oven ran 3 cycles then stopped heating . Ordering ui , control . Call to set return ; ordrng 1 W10890568 (Ui)"

Arrived on site to diagnose an ice machine that is not cycling. Found external drain pump failed and it will need to be replaced to complete repairs. ; ordrng 1 1901a (Pump kit)

"Arrived onsite for the 369 buttons not working. Tested the buttons and they wouldnt respond. Replaced the console and tested the unit, unit tested good. No issues at this time. Job complete"

Arrived on site for burner not igniting . Found left rear not sparking when knob is turned . Would spark if any other knob is used . Replaced harness . All burners are operating normally .no gas leaks detected at time of service. Job complete

"Arrived on site for complaints of no power. Found power to the unit, and with the lock button on. Held button for 3 seconds and turned it off. Now able to use UI as designed. Tested unit and everything passed except for the soap dispenser. It never opened. Will need new dispenser to complete repair. No water leaks detected, office to reschedule.; ordrng 1 WPW10671905 (Dispenser)"