We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Marble Falls, TX 78654
Cliff
Job Details: 12/01/2021
Arrived on site to diagnose a dishwasher that is giving error code. Found incoming water line not fully tightened causing leak into overflow pan. Installed line properly and all is working properly at this time. No leaks were found after service was performed.
We serviced a
AMANA DRYER
Model NED5800HW1
Near Round Rock, TX 78665
David S
Job Details: 12/01/2021
Arrived on site for dryer not having power. I inspected the unit and work area. I found error code f6e1 hmi error. I replaced the hmi and cleared the codes. I tested the unit. It is working as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW05
Near Lago Vista, TX 78645
Lou
Job Details: 12/01/2021
"Arrived on site to inspect refrigerator damage and UI not operating properly. Upon further inspection, the customer advised that the UI has been changing temp settings intermittently on its own. Also advised that there is a crack in the liner in the RC section. I tested the UI and could not duplicate the issue. I found a crack in the liner of the RC section at the bottom left side in the bend where the side wall meets the bottom. It is approximately 3 inches long. Due to the issues with the UI, I removed and replaced the UI and tested and it is operating as designed. Using the repair kit prescreened for todays service, I repaired the crack and advised the customer to monitor it and if it gets worse to contact Whirlpool. Before I left, the customer pointed out that the ice door is not sealing properly as they are having to reach up in the chute and close the door after getting ice. I am ordering the ice door and office to schedule return service due to the availability of the part. No water leaks observed during service.; ordrng 1 W11423784 (Ice door)"
We serviced a
GE DISHWASHER
Model GDF570SGJ0BB
Near Georgetown, TX 78633
Jonathan S
Job Details: 12/01/2021
"Arrived on site for dishwasher not draining. Inspected unit and work area. Performed diagnostics mode and activated drain pump. Found pump getting voltage. Checked drain line and found clear of objects. Found failed drain pump.Removed failed drain pump and installed drain pump kit. Performed diagnostics mode and tested operation. All tested good, no water leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Leander, TX 78641
Kimo
Job Details: 12/01/2021
Arrived on site to install previously diagnosed parts. Inspected parts and tested unit and found that it is now dispensing ice. Unit is now operating as designed. Job complete
We serviced a
KITCHENAID MICROWAVE
Model KMHC319EWH3
Near Jonestown, TX 78645
Lou
Job Details: 12/01/2021
"Arrived on sit to inspect microwave door not closing fully and unit not operating. Upon further inspection, I found the bottom switch cam stuck. Per service pointer #W11245251, I removed and replaced the interlock kit and tested the unit. Unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Georgetown, TX 78628
David S
Job Details: 12/01/2021
Arrived on site for washer stoping mid cycle and other draining. I inspected the unit and work area. I found it unplugged. I plugged it back in and found the drain pump humming but not draining. I tried to enter diagnostics mode but could not. The controls do not respond. I drained the water and gained access to the drain pump and found the impeller not rotating wile energized. I quoted customer for the control and drain pump. ; ordrng 1 W10876600 (Drain pump)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KBS0
Near Manchaca, TX 78652
Leonardo
Job Details: 12/01/2021
Arrived on site to replace harness and sump and motor. Replaced harness half way and saw fuse on new harness was broken. Ordering new harness office to reschedule ; ordrng 2 W11344507 (Main harness)s
We serviced a
WHIRLPOOL DRYER
Model WED75HEFW1
Near Austin, TX 78737
Kevin
Job Details: 12/01/2021
"Arrived on site and inspected dryer and found squeaking while running, recommended replacing support wheels and tension pulley.
We serviced a
WHIRLPOOL DRYER
Model MED7230HW
Near Blanco, TX 78606
Robert
Job Details: 12/01/2021
Arrived on call to replace previous diagnosed part. After installation test operation.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS48FJX00
Near Lago Vista, TX 78645
Lou
Job Details: 12/01/2021
"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=35.6 degrees. Tested amp draw to the compressor and got 1.0amp and found the compressor very hot to the touch. I advised the customer that the unit needs a sealed system repair I am ordering the compressor kit, evaporator, heat exchange, drain pan heater, UV dye drier, access valve, CNOTE-2 MAN, CNOTE-4 HOUR JOB. Office to schedule return service. No water leaks observed during service.; ordrng 1 W10309995 (Compressor kit) and 1 4388575 (Evaporator) and 1 WP2004545 (Drain pan heater) and 1 WP2003003 (Heat exchange) and 1 CNOTE (4 hour job) and 1 CNOTE (2 man job) and 1 TJ90SF8404 (Access valve) and 1 W10143759 (UV dye drier)"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Austin, TX 78723
Matthew
Job Details: 12/01/2021
Arrived onsite for washer not agitating. Found actuator not functioning properly. Replaced actuator. While running diagnostics also found F0E5 off balance load code. Leveled legs and tested. Unit is now functioning properly.
We serviced a
WHIRLPOOL COOKTOP
Model W5CE3024XS00
Near Leander, TX 78641
Kimo
Job Details: 12/01/2021
"Arrived onsite for cooktop with RF burner not adjusting temps when knob is turned. I gained access to the inside of unit where I found that the switch had burnt out. I installed new part and tested unit and found that the unit is now operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW1
Near Austin, TX 78724
Matthew
Job Details: 12/01/2021
"Arrived onsite for washer not agitating. Upon arrival put unit in diagnostics and found F7E6 motor fault, F8E3 over flow conditions. Ran test cycle and found unit not agitating or spinning. Did fill and drain. Inspected underneath unit and found run capacitor hanging down and harness severed. Will need to order and replace Harness and run capacitor . Office to reschedule ; ordrng 1 W11158830 (Capacitor) and 1 W11417071 (Lower harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Temple, TX 76502
Jonathan M
Job Details: 12/01/2021
Arrived on site for a refrigerator thats not cooling. Inspected unit and work area. The customer advised the unit does cool but that the unit doesnt seem to get as cold as she would like it to get. She advised that shes running the unit on the max cold setting. Took temperature of the refrigerator compartment and found the unit at 36?F. I did inform the customer that that is within proper refrigeration temperatures. She indicated that they freezer has been fine in terms of temperature. Found the freezers sitting at -1?F. The customer advised that she believed there was something wrong with it because milk has been going bad quickly in her refrigerator. She advise that everything else seem to be fine and she has not lost any food. She just believe that the unit should be colder. I called Whirlpool techline and spoke to Drew SR# 7732374716. He advised that based on the information that the unit was within specifications and that no repair could be made to ensure any difference in temperature changes. Call complete.
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Jarrell, TX 76537
Tyler
Job Details: 12/01/2021
Arrived on site for washer not cycling through wash selection. Upon arrival enter diagnostics and found F8e1 error (long/no fill) after running further diagnostics found rinse side of cold valve functioning but when stable 120v was applied to main solenoid inlet wouldnt open up. Installed needed part. Retested and found unit functioning as designed. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Lakeway, TX 78734
Luis
Job Details: 12/01/2021
"Arrived on site. Ice bin full per customer no issues with icemaker or dispenser,removed kickplate found no physical damage to wires found damaged bracket,replaced bracket tested door operation unit working as designed"
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Round Rock, TX 78681
Jimmy J.
Job Details: 12/01/2021
Arrived on site for Squeaking or Squealing Noise - Top Load Washer. Placed in diagnostics and no error codes came on. Ran high speed spin and could hear a squeak when it went into each speed up to high. Ran agitation and very loud grinding from splutch was apparent. Removed splutch and found a small amount of oil in the splutch. Belt came off very easy. Installed new splutch and belt. Ran through high speed spin and agitation again. All noises are gone. Job completed.
We serviced a
UNKNOWN COOKTOP
Model JGCP636ADP12
Near Leander, TX 78641
Kimo
Job Details: 12/01/2021
"Arrive onsite for cooktop RR burner not lighting properly. Upon inspection of unit found that RR burner was not lighting and at time it would light. Customer agreed and I installed new parts and tested unit and found that the unit is now operating as designed. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT975SAHV0
Near Georgetown, TX 78633
Jonathan S
Job Details: 12/01/2021
"Arrived on site for dishwasher water line leaking underneath sink. Inspected unit and work area. Verified failure and found faulty fill hose. Found fill hose not under manufacturer warranty. Will need to replace hose to repair. Removed failed hose and installed new. Performed diagnostics mode, no error codes. Monitored operation and observed for possible water leaks. All tested good, no water leaks detected during service.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48Qvs02
Near Austin, TX 78734
Luis
Job Details: 12/01/2021
Arrived on site replaced parts prev tech ordered tested door operation unit working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Leander, TX 78645
Lou
Job Details: 12/01/2021
"Arrived on site to inspect refrigerator losing power and lights going out intermittently. Upon further inspection, the customer advised that the unit will turn off and they hear a clicking noise and the lights turn off. I inspected the deli control and harness and found both were good. When I removed the deli drawer pan, I found water/ice in the bottom of the RC. I pulled the unit out and removed the back cover and inspected the drain tube. I found the tube partially blocked with debris. Cleared the debris and sealed the gap in the tube between it and the chassis with silicone. Also found a void in insulation at the back of the unit as there is moisture built up on the back panel. I outlined the area that had the moisture and advised the customer of my findings. Due to the issues of the unit losing power, I removed and replaced the UI and power board and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS00
Near Leander, TX 78645
Lou
Job Details: 12/01/2021
"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=16 degrees and the RC=39 degrees. I removed the FC evap cover and found a block of ice forming in the upper right corner of the evaporator on the cap tube. I checked amp reading to the compressor and got .93amps. Also, I found that both RC door gaskets are torn and the defrost bimetal is bad.I am ordering the compressor, UV dye drier, access valve, evaporator, 2 RC door gaskets, defrost bimetal harness, CNOTE-3 HOUR JOB. Office to schedule return service. No water leaks observed during service.; ordrng 2 W10830162 (RC gaskets)s and 1 WPW10466675 (Compressor kit) and 1 TJ90SF8404 (Access valve) and 1 W10143759 (UV dye drier) and 1 W10911102 (Defrost bimetal harness) and 1 CNOTE (3 HOUR JOB) and 1 W11256565 (Evaporator)"
We serviced a
WHIRLPOOL OVEN
Model WFE540H0AS0
Near New Braunfels, TX 78132
Andrew
Job Details: 12/01/2021
"Arrived on site to test unit for not heating properly. Found bad bake element. Replaced element, tested unit to 350, unit is now working as designed. Job complete."
We serviced a
WHIRLPOOL OVEN
Model KODE300ESS05
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 12/01/2021
Arrived on site to diagnose an oven that has damaged panels. Found upper door dented and console dented. Both parts will need to be replaced to complete repairs and office to set return appointment. ; ordrng 1 W11087457 (Console) and 1 W11354870 (Panel)
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS08
Near Belton, TX 76513
Tyler
Job Details: 12/01/2021
Arrived on site for wall oven microwave combo giving inverter failure. Upon arrival confirmed complaint and after further diagnosis found inverter had failed due to mag. Found mag covered under limited parts coverage. I installed and reassembled unit with new parts. Tested and found p it functioning as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Hutto, TX 78634
Wesley
Job Details: 12/01/2021
Arrived onsite for broken oven glass and repaired by replacing oven glass and handle. Unit is now operating as designed. All checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL DRYER
Model MGDX655DW2
Near Cedar Park, TX 78613
Justin
Job Details: 12/01/2021
"Arrived on site for a dryer stopping and starting on its own during the dry cycle. Upon arrival the customer stated that they had removed the doors from the laundry closet to allow the unit to air out while running, and the issue has not replicated since. The customer also provided a video of the issue. They found that from the beginning of the cycle the unit would stop roughly every 10 minutes, and then kick back on throughout the entire cycle. I found the customer was not using sensor dry, nor the wrinkle control settings. The timer was recently replaced, and I found it good. I checked voltage at the wall and found good polarity. I gained access to the ignitor and motor. I found both in good shape. I tested the door switch and found it good. The customer also just cleaned the vents through the wall and stated that with 100% certainty there is no clog, but the issue is still occurring. I also found the customer typically used sanitize heat for most cycles, and often dries large loads. I informed the customer of the possibility of over heating and causing the motor to over heat and stop. I found no mechanical failure at the time of service and could not replicate the issue. Call complete."
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ0
Near Austin, TX 78704
Leonardo
Job Details: 12/01/2021
Arrived on site to test unit for left rear burner not igniting. Found bad igniter ordering new IGNITOR office to reschedule ; ordrng 1 W10669524 (Left rear IGNITOR) and 1 W10860916 (Module) and 1 WPW10475149 (Module)
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Jarrell, TX 76537
Tyler
Job Details: 12/01/2021
Arrived on site for range needing previously diagnosed ACU. Upon arrival confirmed prior complaint and installed needed part. Reassembled and tested unit. Found range functioning as designed with now error code failures. Call complete
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78750
David Z
Job Details: 12/01/2021
"Arrived on site to diagnose washer that had issues finishing loads. Customer had to open and close the lid several times to trick it into progressing. Checked under unit and found gearcase oil splattered everywhere, belt covered in oil and started to shred.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW1
Near Round Rock, TX 78665
Wesley
Job Details: 12/01/2021
Arrived onsite and found secondary wiring failure to drain pump. Repaired wiring. Unit is now operating operating as designed. Advised customer on the repair.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HBL1
Near Austin, TX 78751
Scott
Job Details: 12/01/2021
"Arrived on site for poor wash performance. Found wash motor very week . Ran diagnostics got wash motor error and heater . Replaced sump. Ran diagnostics still getting weak wash performance. Ordering sump , control and sensor . No water leaks detected at time of service. Call to set return.; ordrng 1 W11227795 (Control) and 1 W10917110 (Sump motor) and 1 W10723295 (Sensor)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0AS04
Near Pflugerville, TX 78660
Wesley
Job Details: 12/01/2021
"Arrived onsite and remounted oven for better alignment, however I advised the customer that the alignment problems are due to the cabinet trim pushing up on the vent. Advised customer on findings. Advised that a permanent solution would require the oven to be reinstalled after cabinet customization."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Austin, TX 78724
Matthew
Job Details: 12/01/2021
"Arrived on site for dishwasher not heating. Ran unit through diagnostics and found no error codes. Ran through cycle and all components function as designed. After Speaking with the customer, found out she has never used rinse aid. Explained to her the benefits of rinse aid and how it will help the the drying process. Also instructed customer to run hot water through tap before starting cycle. Customer insisted unit was not heating so Called tech line for documentation. Provided SR#7732380387. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Georgetown, TX 78626
David S
Job Details: 12/01/2021
"Arrived on site to install previous diagnose part. I replaced the back icemaker light, and the rest of the lights came back on. I found the door handles loose. I tightened the hands. Job complete."
We serviced a
FRIGIDAIRE COOKTOP
Model FGGC3645QSA
Near Austin, TX 78737
Leonardo
Job Details: 12/01/2021
Arrived on site to test unit for flames being yellow.Office to reschedule. ; ordrng 1 GRLP4 (Lp kit)
We serviced a
GE REFRIGERATOR
Model GFE28GMKMES
Near Georgetown, TX 78626
David S
Job Details: 12/01/2021
"Arrived on site for fridge not cooling. I inspected the unit and work area. I toke operating pressures for the unit. I found the low side at -19 and the high side at 0. I put 125 psi of nitrogen into the system and found it holding. I put a measured charge into the system and found pressures dropping. I inspected all the visible lines and found no dye. I wiggle the dryer and could hear hissing coming from the line in the cabinet.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS02
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 12/01/2021
Arrived on site to diagnose a refrigerator that is not dispensing water. Found water filter not fully installed and reinstalled it properly. All is working properly at this time and no leaks were found at time of service.
We serviced a
KITCHENAID DISHWASHER
Model KDTE304DSS0
Near Georgetown, TX 78626
David S
Job Details: 12/01/2021
Arrived on site for dishwasher not cleaning properly and leaving the soap at the bottom of the tube. I inspected the unit and work area.I found a spoon holding the float switch up causing the water valve to not open. I removed the spoon and put the unit through a diagnostics cycle. I found the unit working as designed. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Marble Falls, TX 78654
Cliff
Job Details: 12/01/2021
Arrived on site to replace panel for dishwasher. Replaced front panel and job is completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near New Braunfels, TX 78132
Andrew
Job Details: 12/01/2021
"Arrived on site to test unit for not powering on. Found unit had an outlet splitter and was not secured properly into outlet preventing unit from receiving voltage. Removed splitter, tested unit, unit is now working as designed. No leaks detected.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS1
Near New Braunfels, TX 78130
Noah D
Job Details: 12/01/2021
"Arrived on site to inspect unit for a broken vent from shipping, upon inspection found the vent cracked. Ordering complete assembly. Office to reschedule ; ordrng 1 W11242950 (Handle and vent)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Georgetown, TX 78633
Jonathan S
Job Details: 12/01/2021
"Arrived on site for oven combo , oven light not working, timer and preheat sound not working. Inspected unit and work area. Performed diagnostics mode and checked error codes, found no error codes. Tested light in component activation and found failed lamp bulb. Removed bulb and installed new. Ran factory reset and tested timer and preheat tone. Found all working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS01
Near Blanco, TX 78606
Robert
Job Details: 12/01/2021
Arrived on call to replace previous diagnosed parts. After replacing harness the fan working properly. No leaks detected at time of service.
We serviced a
WHIRLPOOL OVEN
Model KGRS505XSS03
Near Austin, TX 78735
Kevin
Job Details: 12/01/2021
"Five downside and inspected range and found upper oven bake igniter has failed. Prescreened igniter is not the correct one it will need to be re-ordered.; ordrng 1 WP7432P143-60 (Upper oven igniter)"
We serviced a
KITCHENAID DISHWASHER
Model KUDS30FXSS3
Near Austin, TX 78734
Jacob
Job Details: 12/01/2021
Arrived onsite for unit not cleaning. Checked the top spray arm and it was clear. Ran automatic diagnostics and unit had water spraying out of both the bottom and the top spray arms. Found no issues with the unit at this time. Job complete
We serviced a
ELECTROLUX DRYER
Model EFMG617STT
Near Austin, TX 78745
Scott
Job Details: 12/01/2021
"Arrived on site for rattling noise . Rollers , pulley, belt blower wheel all looked in normal condition. Used pads on motor . Ran unit still making noise , sounds better . Unit is stacked in closet , weight 2 hrs . Ordering pads ,repair kit . Call to set return ; ordrng 1 Weigh2hrs and 6 Soundpadss"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS1
Near Austin, TX 78704
Leonardo
Job Details: 12/01/2021
Arrived on site to replace console. Replaced console test unit and unit test good job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Round Rock, TX 78665
Wesley
Job Details: 12/01/2021
Arrived onsite and found unit operating with failed wash motor. Replaced sump and motor. Unit is now operating as designed. Advised customer on repair. All checks good.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near New Braunfels, TX 78132
Andrew
Job Details: 12/01/2021
Arrived on site to test unit for periodic erratic behavior. Elements tested good. Unit heated as designed. Found unit not connected to WiFi. Advised customer to download app and connect unit to WiFi for software update. Job complete.
We serviced a
GE DISHWASHER
Model GDF520PSJ2SS
Near Round Rock, TX 78681
David S
Job Details: 12/01/2021
Arrived on site for dishwasher not draining.I inspected the unit and work area. I pulled the unit from the cabinet. I inspected the hoses and blew through them. They blew clear. I filled the tub with water and ran the drain pump. I found the pump impeller spinning but not moving water. I am ordering the drain pump to complete the repair.; ordrng 1 WD19X25187 (Drain pump) and 1 WD35X10382 (Clamp kit)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Waco, TX 76712
Jonathan M
Job Details: 12/01/2021
Arrived on site for a washing machine that is making sounds as it spins and agitates. Inspected unit and work area. Confirmed the customers complaint and the customer advised the unit has been making sounds for about a month now and its just progressively gotten louder during agitation and spin. Confirm the customers complaint and diagnostics and looked underneath the unit. Spun the motor by hand without the belt on it and found a motor making a grinding sound. Spoke to PR and was advised he hit it with a hammer to see if it it popped up and stop making the sound. It did. I was advised to order the motor and return with the gear case just in case. ; ordrng 1 W10890624 (Motor) and 1 WPW10006384 (Belt)
We serviced a
KITCHENAID OVEN
Model KODT100ESS01
Near Sunset Valley, TX 78745
Kevin
Job Details: 12/01/2021
Arrived on site part did not arrive in time for service call will need to re-order; ordrng 1 W10916757 (Control panel)
We serviced a
AMANA MICROWAVE
Model AMV2307PFS05
Near Copperas Cove, TX 76522
Al
Job Details: 12/01/2021
"Arrived back on site to install previously ordered part. R&R the micro computer, reassembled and unit tested as designed. The light now cycles on high, low and off without any issues. Customer satisfied, Job complete"
We serviced a
MAYTAG DRYER
Model MEDB835DC4
Near Killeen, TX 76542
Al
Job Details: 12/01/2021
Arrived on site and inspected dryer unusual noises during drying cycle. Customer advised it occurs unusually at the 10-15 minute mark after a load is going. I ran the unit and unit didnt duplicate the issues the customers have been experiencing. Customer advised on load size and detergent use. I advised the customer to video the next occurrence so the noises can be identified. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Austin, TX 78717
Justin
Job Details: 12/01/2021
"Arrived on site for a refrigerator with the water dispenser dispensing water slower than it did before prior services. Upon further inspection I found that the valve was moved closer to the closed position in order to regulate the pressure and eliminate the chattering. This is why the flow was weaker, and I let the customer know we could adjust it to allow more water through. However, the chatter may come back. I found the water pressure at the wall was the cause of the original chatter and dispenser faults. I informed the customer on my findings, and on installing a pressure valve regulator to help with this. The customer stated he would like to install his own pressure regulator.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Killeen, TX 76543
Al
Job Details: 12/01/2021
"Arrived on site to inspect a dryer not powering on. Confirmed the complaint, disassembled and checked cutoff, element, terminal block and timer. All checked good. I jumped the door switch and the unit began operating properly. The door switch was damaged and causing the malfunction. Ordering the door switch to complete the repair. ; ordrng 1 WPW10237959 (DOOR SWITCH)"
We serviced a
GE REFRIGERATOR
Model PSB48LSRABV
Near Belton, TX 76513
Tyler
Job Details: 12/01/2021
Arrived on site for refrigerator needing previously diagnosed fan motor. Upon arrival confirmed fan motor failing but found issue was due to extensive ice build up due to unit not going into defrost mode. Due to thickness of ice couldnt access or remove parts. Also found during diagnostics defrost issue started due to a failing bimetal thermostat & thermistor. When running diagnostics unit would restart at random once entered. Informed customer unit would need a 24-48 defrost manually prior to being able to make repairs. Office to reschedule once autho for further repairs is received and unit is defrosted; ordrng 1 Cnote (Need ahs autho for further repairs/unit must be defrosted before repairs by customer)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Round Rock, TX 78681
Jimmy J.
Job Details: 12/01/2021
"Arrived on site Clicking or Clacking Noise - Top Load Washer. Placed in diagnostics and no error codes came on. Placed in high speed spin and I could hear the belt squeak in the beginning of all three speeds. Placed in agitation and could hear something under agitator. Removed agitator tower and found candy wrapper and clump of hair along with tiny round crystals. Removed debris. Customer showed me a video of what her husband experienced when the noise was present. I couldnt replicate the noise in diagnostics, but it didnt sound like the gear case or splutch. Instead it sounded like something lodged underneath the agitator. Removed dust cover and splutch and there was not any evidence of grease. Ordering a belt to return and complete the repair. ; ordrng 1 W11239857 (Belt)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW
Near Leander, TX 78641
Kimo
Job Details: 12/01/2021
Arrived onsite for dryer tumbling but not drying. I tested voltage and wall and found good voltage on both legs. The I gained access to the heating element and performed a continuity test and found that it was good. I checked all fuses and thermistors and found the vent thermistor open. I am ordering 1x WP3387134..; ordrng 1 WP3387134
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS1
Near Austin, TX 78746
Kevin
Job Details: 12/01/2021
"Arrived on site and inspected dishwasher and found control board is burnt out. Took one picture. Some connectors have also deteriorated. Replaced for connectors and control board. After replacement started a normal cycle and dishwasher is progressing normally, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model WRV986FDEM01
Near New Braunfels, TX 78132
Andrew
Job Details: 12/01/2021
"Arrived on site to test unit for loud noise and not cooling. Unit receiving proper voltage but unable to get compressor, condenser motor and evap motors to engage. Verified inverter receiving proper voltage. Recommend replacing control. Would like to come out with inverter and power supply board as well. Office to reschedule.; ordrng 1 WPW10675033 (Control) and 1 WPW10624574 (Power supply board) and 1 W11087200 (Inverter)"
We serviced a
KITCHENAID MICROWAVE
Model KEHU309SSS06
Near Austin, TX 78750
David Z
Job Details: 12/01/2021
"Arrived on site to follow up on oven that was throwing NTC sensor error. On arrival checked the boiler and found the sensor blown out the bottom of the boiler. Swapped with new boiler and called tech line, SR7732375073. Tech line had me check resistance on the pressure sensor and inlet valve. Tested both and found readings within spec. Checked water supply and found good supply. Tech line said to swap appliance manager and retest. Swapped appliance manager and ran unit on steam bake as directed. I found no water entering the boiler again. Shut down unit, and within seconds boiler popped the sensor. Boiler and board appear defective. Reordering both, and replacing valve to resolve. Office to schedule when we have a valve and boiler in hand. ; ordrng 1 W10111418 (Valve) and 1 8186352 (Boiler)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Waco, TX 76708
Jonathan M
Job Details: 12/01/2021
Arrived on site for a dishwasher that has long cycle times. Inspected unit and work area. The customer advised that the unit seems to stop towards the end where our dishes arent completely dry. Advised this does not happen on every cycle but it happens enough where she wanted to check before her warranty expired. I did confirm that the unit is still within warranty. Ran the unit through diagnostics and found no stored error codes. I ran the unit through an auto test and found excess suds inside the dishwasher during one of the wash cycles. I did advise the customer that that could be contributing towards their dishwasher not completely drying their dishes due to a oversuds. The unit is working as designed. Went over user care guide and call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKZ0
Near Austin, TX 78750
David Z
Job Details: 12/01/2021
"Arrived on site to diagnose a dishwasher not draining. Ran unit and could feel pump humming but not moving. Drained water out of tub and removed pump. Found chopper blade broken off of the impeller. Replaced with new pump and retested. Verified unit draining as designed. Call complete, no water leaks found."
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Austin, TX 78737
Leonardo
Job Details: 12/01/2021
Arrived on site to test unit for unit leaking. Test unit and found unit leaking from heating element. Replaced heater test unit and unit test good job complete.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Austin, TX 78723
Matthew
Job Details: 12/01/2021
Arrived on site for unit not drying. Customer stated unit is heating just not tumbling. Tested unit and found unit not tumbling due to broken belt. Replaced belt with truck stock belt 341241 .Tested unit and unit operates correctly. Job complete
We serviced a
GE RANGE
Model JSP42SN1SS
Near Georgetown, TX 78633
Jonathan S
Job Details: 12/01/2021
"Arrived on site for range broil element not operating. Inspected unit and work area. Gained access to broil element and measured resistance, found 17 ohms. Gained access to control and measured resistance at relay and found 17. Found control not sending voltage to element.Removed failed control and installed new. Assembled unit and tested all components. All tested good.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHC2331PF0
Near Austin, TX 78728
David Z
Job Details: 11/30/2021
"Arrived on site to diagnose refrigerator that was over cooling in the RC. Spoke with landlord and tenant and was informed another company had already come out and replaced both the control and RC thermistor. Company had said damper was working fine with no issues. I checked the temp in the refrigerator compartment and found its at 22. I checked the vent and found cold air coming through. I removed the damper cover and found the damper was in the open position. Put unit in diagnostic and tested damper. Could hear damper clacking loudly and door was not moving and it was stuck in the open position. This indicates a failed damper that is not working. I replaced with a new damper and retested with the same diagnostic test (22). Found the new damper is silent and is opening and closing on demand. Unit is now working as designed.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Austin, TX 78738
Leonardo
Job Details: 11/30/2021
Arrived on site to test unit for unit not cooking food correctly. Test unit and found bake and broiler elements working correctly. Found board and sensor not reading temp correctly. Will order new sensor and will need to replace sensor and control board office to reschedule ; ordrng 1 W10859573 (Sensor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ00
Near Austin, TX 78756
Luis
Job Details: 11/30/2021
"Arrived on site for no ice. Removed icemaker housing found only 3 cubes in mold frozen,ran diagnostics icemaker passed harvest dumped the 3 cubes,ran fill test weak water flow entering icemaker,removed connection at hinge no obstruction in fill tube diagnosed a defective valve. Replaced water valve,ran diagnostics,water filled icemaker correctly"
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS
Near Seguin, TX 78155
Noah D
Job Details: 11/30/2021
"Arrived on site to inspect unit for not making ice, upon inspection found the unit not starting or having any light inside cab, checked exterior drain pump and found it shorted. Replaced exterior pump and unit started right up. Complete"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2569YEM0
Near New Braunfels, TX 78130
Noah D
Job Details: 11/30/2021
"Arrived on site to inspect unit for not cooling, upon inspection found the unit was on but the compressor would not kick, tested with new start device and cap. Compressor didnt start until fan was bypassed, ordering fan motor. Office to reschedule; ordrng 1 W10239053 (Fan)"
We serviced a
WHIRLPOOL RANGE
Model KSGG700ESS2
Near Austin, TX 78745
Kevin
Job Details: 11/30/2021
"Arrived on site and replaced temperature sensor diagnosed on previous visit range is now operating normally, job complete"
We serviced a
WHIRLPOOL DRYER
Model WED6120HC1
Near New Braunfels, TX 78130
Noah D
Job Details: 11/30/2021
"Arrived on site to inspect unit for a butane smell. Upon inspection found the unit making a weird smell due to surrounding lint burning off in element, removed lint and found no issues with element. Spoke with safety and they concluded the lint must be removed and the units being covered during construction. Sr # 7732302820. Complete"
We serviced a
KITCHENAID DISHWASHER
Model KUDC10IXSS8
Near Georgetown, TX 78633
Lou
Job Details: 11/30/2021
"Arrived on site to inspect dishwasher leaking water. Upon further inspection, I placed the unit in diagnostics showing error code F10E1-dispenser electrical issue. Cleared the code and continued with testing. The unit was operating as designed and towards the end of testing, water and suds began to come out from the left side hinge area. I opened the door and found the unit engulfed in suds (photo). I stopped testing and engaged the drain pump to remove the suds. I found the rinse aid almost empty. I removed and replaced the dispenser and retested and unit is operating as designed. No water leaks observed at the end of service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Austin, TX 78704
Jacob
Job Details: 11/30/2021
Arrived onsite with RJ. Tested the unit and panel was not responding. Pulled the unit out and replaced the UI console. Tested the unit. Unit tested good. No leaks at this time. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Leander, TX 78641
David S
Job Details: 11/30/2021
"Arrived on site for water reservoir freezing and dispenser not working. I inspected the unit and work area. I found the set temp at 38 and fridge temperature at 38, I found the rc evaporator thermistor reading 11.2kohms and the rc ther reading 7.2 kohms, both within range. I called techline and spoke to Austin, I advised him of my findings and previous repairs completed.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Liberty Hill, TX 78642
Cliff
Job Details: 11/30/2021
Arrived on site to replace previously ordered parts for dishwasher. Replaced pump and tested unit. Found all is functioning properly at this time and no leaks were found after service was performed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM03
Near Gatesville, TX 76528
Jonathan M
Job Details: 11/30/2021
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Spoke to PR and was advised to use piercing pliers and gauges to see equalize pressure. Found equalize pressure at 55 psi. Was advised to replace the dryer, compressor, and access valve. Replaced all three and tested unit. Found a leak at the dryer. Went through another dryer and was finally able to get the unit under a vacuum. Ran the unit and found pressures were good. Checked the evaporator and found the evaporator coils frosting over. Found pressure stabilized at zero psi and 155 psi. Advise the customer to give the unit 48 hours to cool and to call back and they have any further issues. Call complete."
We serviced a
AMANA DRYER
Model NED5800HW1
Near Belton, TX 76513
Tyler
Job Details: 11/30/2021
Arrived on site for dryer not turning on. Upon arrival found stable 240 power supply to terminal and ACU. Replaced found Ui failing to turn on. Replaced ACU & ui (new harness was included in ui). Found unit had full functionality restored. Ran normal operation and ui diagnostics tests found no failures. Call complete
We serviced a
MAYTAG DRYER
Model MEDB755DW2
Near Killeen, TX 76542
Tali W
Job Details: 11/30/2021
On site for dryer not heating. Found heating element open. Replaced heating element and tested. Unit now functioning as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Belton, TX 76513
Tyler
Job Details: 11/30/2021
"Arrived on site for refrigerator not cooling, making p/dispensing ice or water. Upon arrival confirmed complaint. After further inspection found unit had proper polarized/stable connection. Found ui display functioning. Ice maker fan working. Both compartments at room temp. No lights on. Isolated problem to bad evap thermistor failing and out of spec. Caused dcv load failures on ui and hv controls.; ordrng 1 W11087438 (Evap rc fan asm) and 1 WPW10675033 (Hv control) and 1 Cnote (Office only reschedule if customer accepts quote and repairs quote in sd)"
We serviced a
GE RANGE
Model JP3530DJ1DB
Near Killeen, TX 76542
Tali W
Job Details: 11/30/2021
On site for range front right burner not turning on. Confirmed complaint. Found harness attached to front right large burner burnt and disconnected from terminal connector. Returning with harness and switch for repair. Office to reschedule. ; ordrng 1 WB18X32554 (HARNESS WIRE MAINTOP RT) and 2 WB24X22341 (Switch)s and 1 WB24X22340 (Switch #22) and 1 WB18X32543 (Infinite harness) and 1 WB18X32541 (INF harness RT) and 1 WB18X24095 (Main top harness LT) and 1 WB18X24091 (INF harness LT) and 1 WB18X32554 (Main top harness RT)
We serviced a
WHIRLPOOL WASHER
Model WFW9351YL00
Near Killeen, TX 76542
Tali W
Job Details: 11/30/2021
On site for washer leaking from hole in bellow. Confirmed complaint. Replaced bellow. Ran diagnostics cycle. Unit functioning as designed. Call complete.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW03
Near Killeen, TX 76542
Tali W
Job Details: 11/30/2021
"On site for freezer having red light blinking. Confirmed complaint. Found right red light blinking with no alert tone. Once reset, the light automatically turns back on again even when the temperature of unit is below 19 degrees. Customer had door open when explaining problem to me. Then, I checked temperature. Unit was at 8 degrees. Unit requires new control.
We serviced a
KITCHENAID ICE MACHINE
Model KUID308HPS00
Near Waco, TX 76710
Jonathan M
Job Details: 11/30/2021
Arrived on site for an ice machine that is making thin ice. Inspected unit and work area. Ran unit through diagnostics and found very little water flow coming from the fill tube. Removed the filter and still had the same issue. Replaced the inlet water valve and tested the unit. The unit began to fill and operate as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV02
Near Temple, TX 76502
Tyler
Job Details: 11/30/2021
Arrived on site for refrigerator needing previously diagnosed ui and hv controls. Upon arrival reconfirmed prior complaint and installed needed parts. Reassembled and tested unit. Found it functioning as designed. Call complete
We serviced a
GE DISHWASHER
Model GDT545PSJ2SS
Near Waco, TX 76705
Jonathan M
Job Details: 11/30/2021
Arrived on site for a dishwasher thats not completing cycles and is going dead. Inspected unit and work area. The customer advised that the unit is shutting off within 5 to 10 minutes into the cycle and is going into a dead state. He advised that he can flip the breaker and itll turn back on. He advised that it has run a few fall cycles but more often than not it seems to shut down. Ran unit through diagnostics and tested the unit several times and could not get it to shut down by testing any of the loads. Checked underneath the unit and did not find any leaks present. Removed the dishwasher from the cabinet and found two drips coming from the heater. Replaced the heater and tested the unit. The unit ran as designed for 15 minutes with no leaks present and did not shut off. Advise customer to run the unit and call back if he has any further issues. Call complete.
We serviced a
JENN-AIR OVEN
Model JJW2830WB02
Near Belton, TX 76513
Tyler
Job Details: 11/30/2021
Arrived on site for wall oven giving f8e0 & F8e1 errors. Upon arrival reconfirmed issue. Found after further tests that unit had a failing ACU (not able to sense motor speed) plus both blower motors ohms reading were completely out of spec range. Customer approved then I reassembled unit with all 3 parts. Tested unit at 350 temp and found it fully functioning as designed call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Temple, TX 76502
Tyler
Job Details: 11/30/2021
Arrived on site for refrigerator needing previously diagnosed inverter as well as 3ay silonoid. Upon arrival I contacted trade care team regarding diagnostics from previous trip. Replaced both needed parts and informed customer to reach out if any new issues arise. Call complete
We serviced a
WHIRLPOOL WASHER
Model LTE5243DQ0
Near Copperas Cove, TX 76522
Tali W
Job Details: 11/30/2021
"Onsite for washer/dryer stackable unit leaking. Started cycle and heard grinding noises coming from gearcase. Found drain pump leaking, siphon break corroded and leaking, pressure hose dry rotted and cracked, multiple hoses dry/cracked, able to stop basket turning by hand, suspension rods worn out, unable to remove spanner nut due to it being fused, and slight crack in outer tub. Unit requires major rebuild with multiple components needed (all parts ordered and drain pump). AUTHO. 2 TECHS. ; ordrng 1 WP356363 (Siphon) and 1 WP356471 (Cap) and 1 WP285655 (Top siphon clamp) and 1 WP616099 (Clamp bottom) and 1 280120 (Hose tub to pump) and 2 WP371502 (Clamps)s and 1 WP696710 (Drain hose) and 1 WP285655 (Clamp) and 1 WP285655 (Clamp) and 1 W11213338 (Hose connector) and 1 WP596669 (Clamp) and 1 WP285655 (Clamp) and 1 WP692699 (Hose siphon) and 1 W10820043 (Basket drive) and 1 3360629 (Gearcase) and 1 285320 (Siphons break kit) and 1 W10207783 (Suspension) and 1 W10863713 (Support) and 1 285203 (Bearing kit) and 1 W10834213 (Pressure hose) and 1 63782 (Tub discontinued) and 1 WP389140 (Basket drive block) and 1 W10814296 (Center post gasket) and 1 WP63840 (Agitator filter) and 1 WP3349098 (Agitator) and 1 WP21366 (Spanner) and 1 3351985 (Basket) and 1 2TECHS2HOURS (2 TECHS 2 HOURS) and 1 AUTHO (AUTHO)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMHW00
Near Austin, TX 78759
Luis
Job Details: 11/30/2021
"Arrived on site for door issues. Found left side of freezer door not sealing,removed door found slide not fully retracting to closed position,removed drawers found liner screw prevent slide from closing. Reinstalled screw full from slide to liner on both sides reinstalled drawers and door,checked door operation good freezer door sealing as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM
Near Hutto, TX 78634
Tommy
Job Details: 11/30/2021
Arrived onsite for dishwasher dispenser being broken. Upon arrival found unit was within year warranty. Replaced unit dispenser and tested and unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL WASHER
Model MFW9700SB1
Near Austin, TX 78723
Matthew
Job Details: 11/30/2021
Arrived on site for unit leaking water. Found drain pump mounts were not secured to washer base.Also the filter cap was loose. Secured the drain pump mounts to washer base and secured the filter cap. Tested the unit and no leaks are present at this time. Advised customer to not over load washer with heavy item such as throw rugs. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KSRS25IHWH02
Near Austin, TX 78717
Scott
Job Details: 11/30/2021
"Arrived on site for very low or no water dispensing . Found valve and filter housing failed . Replaced valve and housing . Dispensing is now normal flow . No water leaks detected at time of service. Job complete"
We serviced a
KITCHENAID ICE MACHINE
Model KUID508ESS1
Near Georgetown, TX 78633
Lou
Job Details: 11/30/2021
"Arrived on site to inspect ice machine not making ice. Upon further inspection, I found ice in the bin and the unit cycling with a sheet of ice on the evaporator and about to drop to the cutter. After the ice dropped to the cutter, I placed the unit in diagnostics and tested each component and all are operating as designed. I turned the unit back on and watched as it cycled and it continues to operate properly. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Austin, TX 78703
Jacob
Job Details: 11/30/2021
Arrived onsite for the console not responding. Tested the unit and console would not respond to powering it in. Put the unit in diagnostics and console started working once again. Put unit in a quick wash cycle. Unit finished all the way through with no issues at this time. Job complete
We serviced a
WHIRLPOOL COOKTOP
Model KCGC506JSS00
Near Leander, TX 78641
David S
Job Details: 11/30/2021
Arrived on site for back right burner not listing properly. I inspected the unit and work area. I found debris in the back right burner orfice. I cleared the debris. I aSo found the front left orfice not installed correctly. I removed the orfice and installed it so that it points upwards and not tilted. I tested the burners and they are all working as designed now. Job complete.