"Arrived onsite for a dryer to replace previous diagnosed parts. I replaced the support rollers, idler bracket, belt, and the heating element. I found nothing wrong with the thermostats. I tested the dryer and found it quiet, heating, and working as designed. Call complete."

Arrived onsite for a washer that in not agitating or spinning. Upon inspection I found that the motor would attempt to run but it would just hum. I replace the cap and tested the unit and found unit operating as designed.

Arrived on site for refrigerator needing previously diagnosed rc module. Upon arrival installed part. Found lights working as designed. Call complete

Arrived on site for refrigerator not making ice. Upon arrival confirmed issue and found bucket empty. After further testing found ice maker had failed. Replaced ice maker and tested. Found no leaks and unit working as designed. Informed customer to give unit 24 hrs to stabilize temps. Call complete

Arrived on site for refrigerator needing previously diagnosed ice bucket. Upon arrival reconfirmed issue and installed bucket. Found dispenser working as designed. Call complete

"Arrived on site for a washing machine that wont turn on. Inspected unit and work area. The customer attempted to show me how the unit would not turn on and the unit turned on showing a loss of power. She started a cycle on this unit started to spin, fill, and agitate. I ran the unit three diagnostics and found an F2 E1 (UI stuck key) error code. Around the unit through an auto test in the unit ran as designed. Had the customer try the unit two more times with the unit starting a cycle each time. Did advise the customer that it is possible they just had a power outage or a loss of power at the outlet. The unit is working as designed. Call complete."

"Arrived on site for a washing machine that is making sound as it spins. Inspected unit and work area. Customer advise the sound had seemingly gone away, but it tends to be worse with heavy duty cycles. Test of the unit and could not get this sound replicate. Gained access underneath and found that the slider was partially Warren potentially causing the issue. Replaced the slider and tested the unit. The unit began to work and operate as designed. Call complete."

on site for a refrigerator that is not cooling. Inspected unit and work area. The customer advised of the unit does cool but he has temperature concerns with the unit as some of his milk has been expiring. Took temperatures on the refrigerator and freezer and found the refrigerator at 33?F. Check the freezer and found it at 0?F. The customer advised that hes been using it meat temperature probe to check temperature of the refrigerator and it has not gotten below 40? even set at 33?F. Did advise the customer that the issue may be with his temperature probe not being submerged into water or anything showing product temperature. Found no evidence of any defrost issues of any kind. Did advise the customer of the unit is working as designed. Call complete.

"arrived on site for a dishwasher that is not cleaning the dishes. Inspected unit and work area. The customer advised the unit does wash and clean their dishes, but that the dishes end up with at the end of the cycle. They also advised that sometimes the user interface does not accept their selections. Ran the unit through diagnostics and found an F9 E1 (slow drain), F9 E2 (drain pump electrical problem), and F6 E4 (float switch open) error codes. Ran the unit through an auto test and the unit ran as designed. The customer advised that the unit has always been empty of water and has not left water inside of the dishwasher but that the heater just doesnt seem to work as well as it used to. I called Whirlpool Techline and spoke to Rob SR# 7736260021. He advised that the issue was with over sudsing, and that this was a Usen care issue. He advised that because the unit does complete the water cycles and just does not dry. Does not mean that the unit had a problem. Advise with the float switch and draining error codes that that would be a clear indicator of oversuds. He advised to have a customer run a clean dishwasher cycle and to switch to liquid soap. Advice to make no repairs on this unit and that the unit is working as designed. Cole complete."

Arrived on site for a dryer that is not eating. Inspected unit and work area. Customer advised that the unit issue had been taken care of due to his old dryer being 120 voltage dryer. He advised that you found out he needed a 240 V outlet for his dryer and it is all been resolved. Call complete.

Arrived onsite for a refrigerator with broken/ torn door gasket. Upon arrival I replaced the door gasket and found unit operating as designed

Arrived onsite for a washer that is making a loud Squeaking noise when in spin. Upon running the machine I found that the squeaking noise coming from the back panel of the unit flexing and rubbing against the chassis. I adjusted the panel and found that the noise when away.

"Arrived on site to replace previously diagnosed control and sensor, replaced and tested, unit is now running as designed, job completed"

"Arrived on site to test unit for not operating properly, tested unit found all components are activating properly ran through full diagnostics, unit is running as designed, no leaks detected job complete"

Arrived on site to test unit for unit not starting. Test unit and found striker not making contact with door latch. Adjuster door striker test unit and unit test good job complete.

"Arrived on site for refrigerator needing previously diagnosed sealed system. Upon arrival reconfirmed issue and found leaks in evap coil and access port on compressor causing contamination to leak into compressor and lock it up. Replaced v drier, compressor, access valve, and evap coil. Pulled vac and recharged system with 44g of r600. Found no leaks and unit cooling as designed. Call complete"

Arrived on site for a range that is flashing an F3 E0 (temperature sensor out of range) error code. Check resistance on the oven thermostat and found it completely open. Replace the thermostat and tested the unit. The unit began to work and operate as designed. Call complete.

"Arrived onsite for previously diagnosed parts. Installed the motor and Blower wheel. Tested unit and the dryer heated and was spinning, tested for ten minutes. Unit operating as designed."

Arrived on site for refrigerator not dispensing water. On inspection found the water reservoir frozen. I took a heat gun to unfreeze the reservoir. Water started to flow after about 5 minutes after the use of the heat gun. I sealed the evap cover that the reservoir sits next to. The rc evap thermistor tested good. The unit is operating as designed and no water leaks detected.

"Arrived onsite for MW not working. On install the display was blank and the keys had no response when touched. I pulled power for 20 seconds and power came back on to the unit. I tan a cup water for 2 mins, then ran it for 2.5 minutes it was working as designed. Told customer to call if it has issues again. It never failed while I was there."

Arrived onsite for dishwasher not working. The customer showed me the over flow float that ended up on the heating element. Replaced the float and tested the unit. The unit is operating as designed and no water leaks detected during service.

Arrived on site for unit not operating. Upon arrival ran diagnostics and got error code F7-E1 basket speed fault. Ran manual test and motor only hums during spin and agitate. Found capacitor is out of capacitance. Need to replace capacitor. Replaced capacitor W11428524. Test unit and is operating as designed. No leaks present at this time. Job complete

"Arrived on site for noise complaint. Found loud vibration noise from evaporator cover and fan cover,adjusted both covers noise no longer present"

Arrived on site for no ice. Ran diagnostics bf error code diagnosed a defective icemaker. Replaced defective icemaker ran harvest test passed ran fill test passed

Arrived ed on site to inspect unit for gap on both sides of grill cover. Replaced grill cover and advised gaps are not able to be adjusted as trim pieces are stationary and not adjustable. No leaks detected. Job complete.

"Arrived onsite to test unit for rattling noise, tested unit found blower running constantly and rattling, removed back panel and found thermostat connector disconnected and inside the blower, damaging blower and thermostat, replaced blower and thermostat and tested, u it is now running as designed, job complete"

"Arrived on site to test unit for leaving clothes wet at end of cycle, tested unit found shift actuator engaging, replaced part and tested, when it gets to spin the motor just makes a buzzing noise, replaced capacitor, inspected gear case, no signs of oil leaking, ran through multiple diagnostic cycles, unit is now running as designed, no leaks detected job complete"

"Arrived on site to test unit for catching on fire, tested unit found inside of cavity charred from burning plastic food cover, multiple places were it has arced out, found no issues with wave guide and unit is heating, called tech line to determine what happened, per tech magnets in food cover couldve got exposed and started to arc, but recommend to replace rack hooks, glass turn table and use touch up paint on all burn spots SR#7734206612, called safety and reported my findings, got authorization to proceed with repair W16UMA1WPL1, explained to customer that I was authorized to proceed but customer does not want any repairs done do to this issue happened already and he does not want to burn home down, he will be calling whirlpool to get a replacement, if the customer wants to proceed he will call and reschedule, job complete"

"Arrived onsite to test unit for ice maker issues, tested unit found ice maker producing ice and is running as designed but customer stated that it is to cold in RC, tested baffle on test 3 and found it not closing all the way, replaced baffle, unit is now functioning as designed, job complete"

Arrived on site and replaced previously diagnosed stops. Unit now working as designed. Job complete.

Arrived on site to test unit for noise and white residue on clothes. Found noise was when shifting from agitate to spin and vice versa. Noise is normal and part of operation. Unit is supplied soft water and soap build up causing white residue. Advised to run periodic clean cycles and use less soap as soft water is causing build up and appearing on clothes. No leaks detected. Job complete.

"Arrived on site to test unit for missing brackets, confirmed that brackets were needed, installed brackets and secured DW, tested unit is now running as designed, no leaks detected job complete"

"Arrived on site and found saved error codes 4/3, 6/1, attempted to run a diagnostic cycle and found Wash motor has failed. After replacing wash motor confirmed it is working normally, sent videos of wash motor running and drain pump working properly to KB/service management. Also confirmed heating element is working at the end of the diagnostic cycle. Discussed correct detergent usage with tenants and importance of running water at kitchen sink until its hottest point before starting dishwasher, job complete"

Arrived on site to diagnose washer that was not removing all soap from the unit and clothes. Customer said they would rinse more than once and still have some soap on the clothes. Checked for error codes and found no codes present. Checked under unit and found no gearcase oil present. I ran through diagnostic and verified all functions working as designed. I changed out the control and blew out the pressure hose to resolve any pressure related issues. Advised to reduce powder soap usage by 50%. Called and reported findings to Tech Line who had no additional recs. SR 77362817456. Repair completed.

"Arrived on site to diagnose range with elements that are not staying on. Customer advised the units won't stay red hot all the time on the front and rear left burners. I tested the burners and found that they are cycling and working as designed. I adjusted the switches to confirm all burners are working and cycling. I advised maintenance and the customer this is working as designed, and that the burners are cycling properly. No failures found with unit, advised cycling is normal. Repair completed."

"Arrived on site to follow up on washer that was banging and walking. Examined unit and found 1/3 inch of play from the basket on the gearcase shaft, and unit off level. Found teeth on hub worn down, likely due to off balance/overload conditions. I replaced the hub and leveled unit. Calibrated. Ran a wet load on spin to show customer rhe movement is miminal with a balanced load, but the load is heavy. Advised reducing load size to allow for better performance. Repair completed."

"WTW7120HW0 Arrived to inspect noise. The customer presented a video of the machine during spin and a loud squeal could be heard. I removed and replaced the gear case, slider and rotor and re-calibrated. The unit operated as designed within service test mode and no errors were generated. No leaks observed during service."

WRF993FIFM00 Arrived and installed previously diagnosed and ordered parts. I followed up with the customer about the units operation since the last service call and all issues were remedied. No leaks observed during service.

"Arrived on site and found washer is unplugged, when connected to power drain pump is running constantly. Previous technician has already Replaced control board. Blew into pressure hose and it is not clear inspected pressure hose and found it is kinked near connection to tub after resetting position pressure hose is clear and washer will complete a Calibration cycle and then an automatic diagnostic cycle. No further repair is required at this time, job complete"

"Arrived on site and inspected refrigerator and found heat gun was not used by previous technician to smooth out gasket. After correcting this confirmed customer is happy with the result, job complete."

"Arrived on site to inspect dishwasher not cleaning dishes. Upon further inspection, I placed the unit in diagnostics showing error code F4E3-failed motor. Cleared the code and continued with testing. The water dispensed into the tub and the motor failed to come on. I advanced through testing and the dispenser, drain pump and element all operated as designed. I removed and replaced the sump/motor assembly and retested. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived onsite for concerns with unit regularly not spinning out well. Determined quick wash and small loads were the most common As not many clothes are used. Also bedding. Found oversuds error and f8e1 error. Determined valves are operating properly and customer is using proper quantity of HE detergents. Cleared codes and tested function. All base functions are operating as designed. Slow drain function. Cleared debris out of drain trap. Unit is now operating as designed. Advised customer on findings and best use and care principles. All checks good.

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was icemaker leaking. Tested unit and found poor water pressure removed filter and water pressure was back to normal. Customer provided new filter and I replaced it and worked fine. Tested icemaker and found it was not returning back to home position. Replaced icemaker and re-tested and passed. Unit is now operating as designed no leaks where observed during service. Job completed."

Arrived on site to replace fill valve. Replaced valve test unit and unit tamest good job complete

"WDF520PADM9 Arrived to inspect drying. The customer had an end-of-first-year inspection and the report showed deficiencies of the unit. The first listed deficiency was the lower rack wheels loose. The inspection showed listed them as angled and possibly loose, but the angle of the wheels is part of the design of all four and I verified them operational. The report showed water bending at the end of a cycle and I tested within service test mode. All functions were present and the unit filled, circulated, dispensed, heated with the correct amp draw and cycled as designed. The customer does not regularly use the machine and they do not use or need rinse agent and I suspect that was the cause of the mention within the report. The only deficiency I found was the RO drinking waters rejection water drain line was co-located with the dishwasher drain and I advised the customer that is not advised by the manufacturer and to ensure the disposal does not clog, or have the drain line moved, which is the preferred method. Operational test good, no leaks observed during service."

"Arrived onsite for dryer taking a long time to dry. Upon arrival inspected unit. Inspected ignition components and all were good. Ran air flow test and passed. Unit is drying but according to customer, its leaving clothes damp at the end of a cycle and customer is having to run an additional 15-20 minutes. Notified customer that its possible the sensors are not picking up on the remaining moisture in the drum. Customer will run 2 test. 5 towels on sensor mode and 5 towels on timed dry. Its possible sensor mode is stopping prematurely. Customer will reply to office with outcome. If timed dry functions better, recommend replacing sensors and sensor harness. Job complete"

Arrived onsite for dryer smelling like gas. Upon arrival inspected unit. Disassembled and found leak coming from burner assembly. Called safety team for documentation. Safety team approved replacement of assembly. P\L W16URR1WPL1. Replaced assembly and tested. Unit is now functioning properly. No leaks present at this time. Job complete

"Arrived on site and inspected refrigerator and found water flow from dispenser is very weak. Moved refrigerator Forward and found waterline was pinched by installation team, took one picture. After relocating waterline and resetting refrigerator back into place dispenser is working properly, job complete"

"Arrived on site and replaced cooktop surface diagnosed by previous technician. After replacement customer confirmed it is working properly, job complete"

Arrived onsite and replaced the control and main harness and water valve due to confirmed l1 dryer circuit failure. Unit continues to trip breaker upon being plugged in. Verified proper set up and installation. Confirmed proper voltages and polarity at wall outlet. Management to initiate diagnostic with techline.

"Don site for washer, making a squealing noise during random cycles at the beginning of fill/sensing cycle, as well as intermittently during rinse and spin. Upon arrival found cam assembly had worn belt markings and belt was stretched. Also found inlet valve intermittent with water flow(water pressure to valve was good). Replaced valve, splutch asm and belt. Found unit working as designed with no abnormal noises. Call complete"

"Arrived on site to diagnose washer that was not fully completing cycles and left some clothes wet. I examined the unit and found the unit largely off level, requiring a 3/4 inch adjustment to center the basket on 2 corners. I used a level to confirm improvements and calibrated the unit. Verified with customer present and unit in a high speed spin there is no further abnormal vibration or noise. Found minor wear in the hub, if issue returns we can replace the hub. But unit is working as designed at this time. Repair completed."

"Arrived on site to diagnose washer that was leaking and did not spin out rugs. I examined the unit and found no error codes present. I ran a clean washer cycle and found a large amount of suds, and a leak coming from the door as well. Found debris sandwiched between the door and bellow, causing the leak. I cleaned the debris and retested and found no further leaks. Found no other issues with unit. Rugs cause unit to bang around and stop the cycle due to being heavy and unable to distribute the load equally, leading to off balance issues causing unit to stop. Advised to limit rugs in unit, regular loads should be working as designed at this time. Repair completed."

"Arrived on site. Found a defective freezer led module,per service pointer replaced defective led module,all leds working as designed. AUTHO S191AQ ; used 1 W11601310 (Led module) from stock"

"Arrived on site for noise and freezing issue. Customer provided recording of noise,noise due to water hitting heater while in a defrost cycle,normal. Adjusted temp setting to prevent freezing in fresh food"

Arrived on site to test unit for oven not working. Test unit and found bad glow igniter. Replaced igniter. Test unit and unit test good. Preheated oven to 350?

Arrived on site for no power. Upon arrival test polarity and there is no power at outlet. Plugged unit into another outlet and unit operates as designed. No leaks present at this time.

Arrived onsite for a MW with no power. I checked for power at the wall but the breaker was not triggered. I tested the MW using a different wall outlet and for that the MW was operating as designed.

"Arrived on site to inspect range oven not heating. Upon further inspection, I removed the racks and bottom panel and tested the bake function. I found the ignitor illuminating, but it was taking longer than 20 seconds to heat. I removed and replaced the ignitor and tested and unit is operating as designed. No gas leaks detected during service, job completed."

"Arrived on site to inspect refrigerator ice maker not producing ice. Upon further inspection, I tested temps in the FC=8 degrees. When I went to remove the ice bin, I found it full of ice. The customer advised that the dispenser wont dispense the ice. I tested the dispenser and found the motor functioning but no ice being dispensed. I pulled the ice bin out and found a large block of ice in the bin (photo). I removed the ice maker and found the fill tube chute clogged with ice and when the ice maker fills with water, the water is overflowing the chute into the ice bin. I cleaned the ice maker and ice bin and when I went to clean the ice box I found the fill tube dripping with water. I removed and replaced the dual valve and tested and unit is operating as designed. No water leaks observed at the end of service, job completed."

Arrived onsite and replaced RC evap and compressor with dye drier and access port. No other issues with drain pan alignment or backflow. Pulled vacuum and charged with 5.5 oz of r134a refrigerant. Verified proper operation with compressor turn over and fan function. Advised customer to observe proper cooling for a few days to establish ongoing function before resuming normal use.

Arrived onsite for not producing ice and found broken door harness causing ice production failure. Advised on the broken wiring and that the door is out of stock. Customer will request provision of door through kitchen-aid customer care.

Arrived onsite for f1e0 error. Power cycled and cleared. Error immediately repopulated. Notified landlord with voicemail and text. Completed repair. Unit is now operating as designed.

Arrived on site to test unit for unit not draining. Test unit and found plug still attached to disposal. Removed drain plug test unit and unit test good.

"Arrived on site for unit not freezing. Removed evaporator cover found uv dye on right side of evaporator,traced dye leak to evaporator where heater is rubbing on the evaporator coil,uploaded picture. replaced defective evaporator,compressor and drier. Vacuumed system down unit kept vacuum,recharged system to manufacture spec powered unit on checked low die pressure good checked frost pattern good.

"Arrived onsite for dishwasher not cleaning. On inspection found the strainer was extremely clogged, cleaned and informed the customer that it needs to close about once a month. On further inspection found that the heating element was not getting hot. There was voltage to the heating element. Replaced the heating element and retested the unit, the heating element was hot after diagnostics was finished. The unit is operating as designed and no water leaks were detected during service

Arrived onsite for refrigerator not cooling. On inspection the freezer was 48? and the RC was 59?. I gain access to the back of the unit and the compressor came on for 20 seconds and went off. Tested had voltage to the start device. I replaced the capacitor and the start device and retested the unit. The compressor came on immediate after i plugged the unit back in. I watched the freezer cool down to 10? before I left. Told the customer not to but anythings that were not in the refrigerator until tomorrow. No water leaks detected during service.

Ring bearing was out of place. Secured ring to drum and test unit. Unit is operating correctly. Job complete

"Arrived on site for cooling issue and water leaking. Found water on freezer floor due to a blocked drain,per customer unit stops cooling customer had to power cycle unit to get unit to start cooling. Diagnosed a clogged drain and a defective main control. Removed drain tube from compressor compartment,cleared out obstruction in drain tube checked water flow through drain good,replaced main control. Powered unit on ran diagnostics fans and thermistors passed changed defrost setting to basic,exiting diagnostics unit ran through a defrost cycle and powered back on after cycle.

"Arrived on site. Installed icemaker customer provided,ran harvest test passed icemaker filled with water

"Arrived on site. Water dispenser had stopped and not making ice. Checked door harness good,found frozen water tank due to air leaking out between fan scroll and air tower,defrosted tank and fill tube,added sealer to gaps between fan scroll and air tower ran diagnostics tested icemaker fill passed tested water dispenser passed. /

Arrived on site. Replaced shaft and auger motor repaired wires going to auger motor parts

Arrived on site to test unit for not completing cycle. Found tub was full of water. Removed water and found drain pump disconnected. Secured connection and unit now working as designed. No leaks detected.

"Arrived on site and inspected dryer and found it attempts to start running but control board relay just clicks and nothing further happens. Remove lower panel and confirm that thermal fuse is good, spoke with homeowner control board is no longer able to be ordered as a new part. Control board maybe ordered from a refurbish website by homeowner WP8546219.

"Arrived on site to diagnose GE dishwasher that was not responding to commands and dead. On arrival I tested the console and found no response at all from the console. I removed the control and found its status light solid, not blinking to indicate CSM tripped. I cycled the breaker for the unit several times to reset the console. Once the console came on I ran through diagnostic. I found all items working correctly, control blinking the correct light. I tried to update the software on the unit, but software update was error in out after 5 seconds. Tried several times to restart but update would not take. Advised customer of findings. Customer would rather replace the unit than replace the electronics and update software. No further action taken, customer will use unit as is. Repair completed."

Arrived on site to install new freezer module and icemaker to resolve no ice and several dim lights. Replaced both parts. Icemaker cycled properly. Lights are all working as designed. Repair completed.

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was unit had electrical problems from a fire. Tested unit and found nothing obvious on the control panel or control board. I plugged unit back in and the isolated valve activated on its own witch indicates there some electrical issues. Based on my finding unit had internal damage

"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was dishwasher not draining and foam coming out all over. Tested unit and unit is draining properly, I did notice to much foam in the unit while washing so I did recommend to replace the rinse aid dispenser. Due to the age of the unit the customer has decided not to proceed with any further repairs. No leaks where observed during service. Job completed.

"Arrived on site to inspect dryer error codes. Upon further inspection, I placed the unit in diagnostics and checked error codes and found none. The customer advised the code theyve been finding is F70-no communication between controls. I tested the unit and while testing, I removed the top panel and I found a large amount of lint built up at the back of the unit due to the vent tube not being attached properly (photo). There is a block vent on the back of the unit. I found the unit is heating and operating as designed.

"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was upper rack keeps taking the tub gasket off. Inspected unit and found that the upper rack was a nit deform, I shaped it back to its natural shape and unit is now operating as designed. no leaks where observed during service. Job completed."

"Arrived on site for washer, inspected unit and work area. Customers complaint was washer not draining at times. Tested unit and found it draining perfectly fine. I then removed the front cover to access the drain pump and found that the drain had a ball of some gooey material that could have been obstructing the drain hole on the pump. Removed and retest and found it draining perfectly fine. I advise the customer if it continues to give problems we will have to proceed with replacing pump and control. No leaks where observed during service

"Arrived on site and replaced all interior lighting per service pointer, took one picture after completion

"Arrived on site for washer, inspected unit and work area. Customers complaint was washer leaking from the bottom. Tilted unit and found lower drain hose chewed up. I advised the customer that due to the failure it is something that wont be covered under warranty. I replaced the lower drain hose. Tested and unit was operating as designed. No leaks where observed during service.

Arrived on site to test unit for door falling. Test unit and found crossed hinges. Secured hinges correctly test unit and unit test good.

"MVW7232HW0 Arrived to inspect washer not operating. I found the issue was the unit would not complete cycles and entering service test mode, F2E1, F0E3 and F2E2 stored in memory and cleared for testing. I found the gear case had lost a large amount of oil, flinging it around the inside of the cabinet and onto various motor-area parts. I removed and replaced the gear case and slider and re-calibrated. The unit operated as designed, no leaks observed during service.

"Arrived on site to inspect wall oven door latch issues. Upon further inspection, the customer advised they performed a self clean cycle on the unit and once it was completed, the door latch continued to cycle open and closed and would not stop. I found the unit door would open and the door latch was broken as I could move the latch back and forth when it should be locked into place by the motor. I removed the top panel to gain access to the latch and found the latch arm bent and the spring had fallen off its mount.

"Arrived on site to inspect upright freezer not cooling properly. Upon further inspection, the customer advised that the unit door was left open for a brief period of time and it took a while for the unit to cool again. Also, they noticed ice building up at the bottom of the door. I checked the bottom of the door and found it badly warped (photo) but the unit is cooling inside. I advised the customer that the door and gasket would need to be replaced

Arrived onsite for refrigerator freezing items on the top shelf. Upon arrival inspected unit. Found unit cooling properly. Noticed that upper shelf was raised and close to diffuser. Called tech line for assistance. Spoke to Ed SR#7736263616. Ran diagnostics check and found no errors. Checked compressor amperage and was 0.9amps. Unit seemed to be running efficiently. Tech line recommended avoid putting items in close proximity to the air defuser. Job complete

"Arrived on site to diagnose washer that was leaking when in use. I tested the unit via a clean washer cycle. I confirmed a large amount of suds buildup, which is causing the unit to leak from the vent in the rear. Bellow is good and not leaking, and no drops were found anywhere other than the vent. Advised customer to clean unit and avoid using excessive detergent. No other failures found. Repair completed."

"Arrived on site to test unit for ice maker issues, tested unit found auger motor starts but slowly looses power sounds like a power drain, unit is still making ice, but looks like its starting to melt, inspected deli UI and found no moisture but has sighs of corrosion, inspected RC evaporator and found it completely frozen over, will need to replace UI, main control board, HV control, LED control, Deli UI, RC evaporator motor harness, drain pan, deli drawer harness, auger motor, damper is completely frozen over and will need to be inspected for proper function when unit is defrosted, advised customer to defrost unit 48 hours before next visit, office to reschedule ; ordrng 1 WPW10624574 (Hv control) and 1 W10804160 (LED control) and 1 WPW10675033 (Main control) and 1 W11087438 (RC evaporator fan / harness) and 1 W11457241 (RC Drain pan) and 1 W11249952 (FC motor) and 1 WPW10769076 (Deli UI) and 1 W11330971 (UI) and 1 W10822606 (Dispenser motor) and 1 WPW10248595 (Damper control) and 1 W11170612 (Deli harness)"

"WSR57R18DM05 Arrived to inspect cooling issue. The customer said the unit operated within their expectations since installation, but within the last few weeks the issue of being too warm (50s) had started. Mid-chamber, the unit was at 50?F. Exposing the evaporator, I found the low side return appeared to be oily at the joint and will required a evaporator, compressor, dye drier and service port. Unit is R600a and full copper. No water connections to unit. Please allow two hours for sealed system service and evaporator will be required.; ordrng 1 W11578209 (Compressor) and 1 W11572047 (Evaporator) and 1 WPW10143759 (Dye drier) and 1 W10913906 (Service Port) and 1 R600a (All copper tubing) and 1 2HoursSealedSystem (Sealed system service)"

"Arrived onsite to replace broken glass, customer stated that she spoke to whirlpool and she was assured that the entire door will be replaced do to glass was replaced previously and it broke again, spoke to office and was authorized to order all parts necessary to assemble a new door, ordering hinges,top and bottom cover, outer glass and inner glass, door handle brackets, screws and handle, badge and left and right support towers, office to reschedule ; ordrng 1 W10894054 (Door handle) and 1 W11178521 (Name plate) and 2 W11240518 (Hinges)s and 2 W11428245 (Door handle screws)s and 2 W11389703 (Cross supports)s and 1 W11105139 (Top trim) and 1 W11209792 (Left door support) and 1 W11232008 (Right door support) and 2 W11104748 (Inner door seal)s and 1 WPW10535767 (Inner glass) and 4 W10837731 (Bracket screws)s"

"Arrived on site for a refrigerator that is leaking water into the refrigerator section. Inspected unit and work area. Customer advised that the unit seems to be leaking water from around the door seal between the ice door and the icebox heater facia. Did confirm the customers complaint And found the gaskets for the ice door not sealing properly. Tested the ice box heater, facia, and found no heat coming from the facia in use. Ordering the icebox heater facia and ice door and the office will need to contact customer about return date due to limited parts availability. ; ordrng 1 W11399564 (Ice door) and 1 W11645701 (Heater fascia)"

"Arrived on site and inspected dryer and found it is not heating, disassembled dryer and found heating element has failed. Prescreen heating element is incorrect, Correct one will need to be ordered.; ordrng 1 WP3387747 (Heating element)"

Arrived onsite and determined the motor to dispense ice not actuating. Replaced motor. Symptom unchanged. Ordering controls to repair. Advised customer on findings. All else checks good. ; ordrng 1 WPW10200659 (Control) and 1 WP2318054 (Control)

Arrived onsite for oven door handle and glass not working. On inspection found the Handel was minor a screw and the front glass had slipped down a 1/2 inch in there is a gap on top now. Ordering a new front glass.; ordrng 1 W11176456 (Front glass) and 1 W11178521 (Name plate)

"Arrived on site for IM not working. On inspection found the thermistor is open on the old unit. I installed the new ice maker and the thermistor was open on it to. I took a look at the wires on the fc door and they were good, I then used the test button on the IM and it ran though a harvest, home position and a fill test and it all worked. I could not use the units self test to do any of the test (harvest,fill etc) on the old or new IM. Going to order a control board and another IM; ordrng 1 W11546935 (IM) and 1 W11558182 (Cntl brd)"

Arrived on site for refrigerator making intermittent humming vibration. Upon arrival confirmed issue and found no failures in fc/rc areas. Found drier as well as condenser coils making contact with different areas in of compartment. Used sound pads and adjusted lines. Found noise no longer present. Call complete ; ordrng 2 W11113654 (Pads(truck stock))s

Arrived onsite for a refrigerator with a door that will not seal properly. Upon arrival I attempted to replace the gasket but torn it. I reinstalled the old one the and secured it the best I could and ordered and new door office to reschedule ; ordrng 1 LW10648584 (DOR-FIP) and 1 W10249195 (Door gasket)

Arrived onsite and found unit power cycling board when motor activated for spin or agitation. Replaced capacitor. Unit is still shorting and overloading the control. Ordering control based on unit case history for this problem. ; ordrng 1 W11607637 (Control)