"Arrived to inspect washability and cycle completing. I entered service test mode and found no stored error codes. The unit filled and at the point the circulation pump should have engaged, there was not pump operation. I checked the motor supply line and found 112.9 VAC anytime the pilot relay was engaged. During expected pump operation, the voltage on the supply line would jump to 121 and the decline to the 112.9 in 1-2 seconds. The unit will require the sump assembly and the control. I left the unit unplugged and shut off the water supply to the unit. No leaks observed during service. ; ordrng 1 W10906426 (Control)"

"Arrived on site to inspect refrigerator not cooling, inspected unit and work area. Tested voltages two main control and had good voltage. There was no power to any LED lights and to the temperature control, Compressor and fans were also not coming on. Front user interface on the door that controls the icemaker and the water dispenser was working and had power. Tested voltages on plug J2 on the main power supply board and had no voltage. I also found it would be bord fried up. Office to order parts and reschedule for return visit 05/25/22 AM. No water leaks detected during service. ; ordrng 1 W10830288 (LED CONTROL) and 1 WPW10624574 (Power supply board)"

"Arrived on site for dryer turning on but not starting cycle. Upon arrival confirm complaint and after further inspection found that the exhaust vent thermostat has failed again. After inspecting exhaust system as well as venting through the house(was clean and clear), heating element and other stats. Found no failures. Then found ACU heating relay internally fused together causing increased temps and thermostat to fail. Found ACU . Will need findings reported to ahs ; ordrng 1 DC92-00123C

"Arrived onsite for washer stopping and nod going through spin. Upon arrival inspected unit. Customer was notified and will need to correct the drain line and home valve supply (cold side). Put unit in diagnostics and found stored error code F8E1 long/no fill, f0e5 off balance load. Found unit getting very little cold water causing unit to time out. Would need valve replaced. Suspension seems weak and basket has lots of play side to side and front to back. Tried removing wash plate for inspection but plate was seized. Will try ordering plate removal tool. Ordering Basket, suspension, hub, gearcase, washplate and basket cover. Need 2 hr. Will need AUTHO. Office to reschedule . Be sure customer has issues corrected before reschedule. ; ordrng 1 W10752719 (Basket) and 1 W10528947 (Hub) and 1 W11130362 (Suspension) and 1 W11239857 (Belt) and 1 W10849477 (Tub ring) and 1 2hr hr) and 1 NeedsAUTHO (Needs AUTHO)"

Arrived on site for refrigerator not cooling. Inspected unit and work area. Found unit at ambient temperature. Performed diagnostics mode and tested thermistor and found all ready correct temperature. Found no frost pattern on evaporators. Gained access to compressor and found dc voltage to compressor. Will need to replace compressor and possibly evaporators. Will need authorization to continue with repair. Office to schedule return when ETA is available. Please allow 2 to 3 hours for repair.; ordrng 1 W11393142 (Compressor kit) and 1 NonUVdryer (Dryer) and 1 Accessvalve (Access valve) and 1 W11336586 (Control) and 1 W11099748 (FC evaporator) and 1 W11291123 (RC evaporator)

Arrived on site for washer not turning on. Upon arrival confirmed issue. After further inspection found ui and ACU miscommunication causing failure of ui response to input. I then found suspension rods on back right corner failing. Will need office to reschedule once availability of required parts is known.; ordrng 1 W11478526 (Panel ui) and 1 W11419171 (Acu) and 1 W11400156 (Suspension rods)

"Arrived on site to inspect refrigerator not cooling properly. Upon further inspection, I found the RC evap cover with ice on it. Attempted to remove the fan scroll and found it stuck to the evaporator due to the ice accumulation. Per service pointer #W11512766, the UI must be replaced. Due to the amount of ice on the evaporator, the fan scroll will need to,be replaced as well. I am ordering the UI and will return with all prescreened parts. No water leaks observed during service., office to schedule return service due to the availability of parts.; ordrng 1 W11509095 (UI)"

"Arrived on site to install previously diagnosed parts, installed new heater but harness ordered was the incorrect part. Will have to order the correct harness and return with main control. Office to order parts and reschedule for return service. No water leaks observed during service. ; ordrng 1 W11578030 (Motor evaporator) and 1 W11224256 (Main Control)"

Arrived on site for refrigerator with a broken LED in FC. Upon arrival confirmed complaint after further testing found that when the door was open the bowl was receiving 120 V but was not turning on and showed a burn mark inside the bulb area. Was able to reschedule the customer for May 24 of 2022 in order to complete repairs; ordrng 1 W11520324 (Led module)

Arrived on site to diagnose a washer that is not spinning properly. Found hub assembly failed and it will need to be replaced to complete repairs. Return date set for 5/24; ordrng 1 W10528947 (Hub) and 1 W10902814 (Washplate)

"Arrived on site and inspected refrigerator and found it is frosted over, took one picture. Will need to bring back control board, thermistors, icemaker, and harness to freezer. Customer is aware and has read the defrost waiver and will defrost the refrigerator the day before service call.; ordrng 1 W11566851 (Control) and 1 W11546935 (Icemaker) and 2 WPW10384183 (Thermistor)s and 1 W11581973 (Harness)"

Arrived on site and inspected washer and found capacitor is not working motor will not turn in spin or agitate. Will need to bring back motor and capacitor and control board. read attached sticky note to be prepared for the home environment.; ordrng 1 W11026785 (Motor) and 1 W11395618 (Capacitor) and 1 W11513246 (Control)

Arrived on site for a washing machine that is not spinning out clothes. Inspected unit and work area. Ran the unit through diagnostics and found an F8 E1 (low/no water detected during fill) error code. Tested both valves and found both valves working properly. Filled the basket halfway up the basket and attempted to drain the unit. Found the unit draining properly. Ran the unit through an auto test and the unit ran as designed. Tested the pressure hose to make sure there were no obstructions in the hose. Found no obstructions. Tested the pressure hose by filling the unit with water and found pressure continuing to increase inside the pressure hose. I asked the customer what type of low they were running when the unit would not spin out. The customer did not remember what they were washing. I did advise the customer that it seemed like the issue was most likely with the load that they ran as they have not run any other cycle since. Advise the customer to run another cycle and call me back. She called back and said it did the same thing. Ordering a control and valve and the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11170319 (Control) and 1 W11210459 (Valve)

"Arrived on site for washer not finishing cycle . Ran diagnostics, got long fill error . Found cold valve not opening all the way . Replaced valve ,ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service.

"Arrived on site for water dispenser issues and no ice. Tested water dispenser water shutting off,found deli ui unresponsive,removed deli control found damaged harness and ui. Disconnected ui power cycled unit,water dispensing correctly,icemaker ran through a harvest and filled with water. Unit will need a new deli door and ui. ; ordrng 1 WPW10677119 (Deli control) and 1 W10815674 (Deli door), states that autho needed"

Arrived on site to test unit for leak. Found tub leaking for top left corner. Paneling is separated causing leak. Needing tub to fix issue and 2hrs on return visit. Office to reschedule. ; ordrng 1 W11409866 (Tub)

Arrived on site to test unit for no power. Verified control receiving voltage but not sending voltage to any components. Needing to order service kit W11533211 per service pointer W11450890. ; ordrng 1 W11533211 (Control kit)

Arrived onsite for dishwasher not closing properly. Upon inspection found dishwasher upper rack not leveled. The upper spray arm assembly was getting caught and not allowing the rack to be pushed back fully which led the door not close properly. centers rack and door would now close. Did notice arm assembly loose internally. If customer continues to have issues recommended replacing.

Arrived on site to diagnose a refrigerator with loose handles. Found freezer handle set screws not tightened. Tightened set screws for handle. All is working properly at this time and no leaks were found at time of service.

"Arrived on site to diagnose a dishwasher that has leaked. Found undersink ro drain and dishwasher drain connected. Advised customer that this can cause dishwasher to fill up when not in use, and that ro drain should be sepeated from dishwasher drain line. No further repairs needed for dishwasher. No leaks were found at time of service."

"Arrived on site to diagnose a washer that is filling when not in use. Found water valve not fully closing, and replaced valve. Tested unit and found all is functioning properly at this time and no leaks were found after service was performed.

Arrived on site to diagnose a dishwasher that is not dispensing soap properly. Found lid spring on dispenser not set properly preventing lid from opening. Reset spring to proper position and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site to diagnose a dishwasher with a melted sprayer. Found lower sprayer not fully installed during previous repair causing it to disconnect from pump and contact heater. Replaced sprayer and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

"Arrived on site to replace sump, after replacing, unit tested good."

Arrived on site to diagnose a washer that is leaking. Found a has several large holes in rinse agent dispenser causing leak. Advised customer that damage is not covered under warranty and no repairs are to be done at this time. Water is off to home and to machine so I was unable to determine if more holes are present throughout machine.

"Arrived onsite for refrigerator with potential compressor issues. Upon arrival accessed compressor area. Temps are good in both fresh food and freezer compartment. Compressor temperature is normal, cool on suction and warm on discharge line. Noise that customer was concerned with was the compressor. However this unit has the oil less ant compressor. The noise is normal operating noise. Compressor is not overheating and is regulating temperature as designed. Called tech line for assistance SR#7733683120. Tech confirmed normal operating noise. Noise can be different depending on machine and type of components. Unit is operating as designed"

"Arrived on site to replace previously ordered parts for refrigerator. Replaced damper, blower blade, icemaker, blower inlet, scroll blower mount, gasket, and driver box. Tested unit and found all is functioning properly at this time. No leaks were found at time of service."

"Arrived onsite with TE and diagnosed the only issue as the harness being loose and out of place after prior latch install. Secured harness with 1 clip and thoroughly tested unit in diagnostics. No error codes, no loss of function or abnormalities. Advised customer on status and repair. All checks good."

"Arrived on site. Replaced filter housing,ran diagnostics all test passed.

"Arrived on site to install previously diagnosed parts. I installed the hinges and adjusted the leveling nuts on them. I found the door still catching slightly due to the chassis being slightly bent. However, the unit is now working and closing as designed. I preheat the unit to 350?F and found it reached temps. I informed the customer of my findings. Call complete."

"Arrived on site for no cool in fresh food section. Evaporator fan running,ran diagnostics damper door not opening allowing cold air to enter fresh food section. Diagnosed a defective damper control,replaced defective damper control ran diagnostics passed,powered unit on cold air entering fresh food section.

"Arrived on site. Replaced defective water valve,pump and drain pump,ran water through pump,water drained no leaks at tubing or connections ran diagnostics all test passed."

"Arrived to inspect no heat. I tested from the control and found no continuity through the heating system. I accessed the element and verified it had failed. I the CX and installed and tested. Operate test good, steam dryer, no water connections to unit.

Arrived onsite for ICE MAKER NOT WORKING WATER IS WORKING. Upon arrival inspected unit and found fill tube blocked with ice. Cleared ice and ran a harvest test. Unit harvested correctly and then filled with water. No leaks present at this time. Job complete

"Arrived onsite for CYCLES BUT ISN'T DRAINING, LEAVES WATER INSIDE THE UNIT. Upon arrival test unit and drain pump energizes and pumps, unit just does not drain. Found customer has recently replaced disposal and did not remove knock out plug. Knocked out plug and test unit. Unit now operates and drains correctly. No leaks present at this time. Job complete"

Arrived on site to test unit for right RC gasket damaged. Found gasket was torn. Replaced gasket and formed with heat gun. Advised customer to allow gasket to form by letting it sit for a couple hours. No leaks detected. Job complete.

Arrived on site for refrigerator developing condensation inside of RC. Inspected unit and work area. Found gap between cavity and fame (see SD-QUICKPIC). Added silicone between cavity and cabinet on RC and FC. Tested door seal and found door sealing and gasket touch cabinet all the way around. Unit is operating as designed.

"Arrived on site for range oven not always igniting. Inspected unit and work area. Found liner protected placed on rack and covering complete rack. Performed diagnostics mode and checked fault codes and found none. Tested operation to verify failure, found unit flame ignited but went off after a minute. Removed liner protector and tested operation. Found unit preheated and cycling as designed. Called Whirlpool tech support and spoke with Chris. He stated that it is possibly that liner choke the flame and causing failure, meaning not allowing enough oxygen to allow flame to continue to burn. Unit is operating as designed. No gas leaks detected during service. Sr#7733682659."

"Arrived on site and inspected dryer and found belt is broken. Airflow meter is showing restricted and recommended to homeowner that vent to the exterior be clean/cleared by service before dryer is used again, job complete"

"Arrived on site for refrigerator no making ice, inspected unit and work area. Inspected door gaskets and ice bin gasket they all looked good. Tested unit in diagnostics and found error code E5 for bad thermistor on icemaker. Replaced icemaker and should start producing ice in about 24hrs. Unit is operating as designed. No water leaks detected during service job completed."

"Arrived on site for a cooktop with the front two burners not working. Upon arrival the customer stated the front left burner will intermittently not get hot. The front right burner never works. I gained access to the inside of the unit and found the front right burner had a physical burnout. The front left burner tested fine and I could not replicate an error. However, it appears to be a switch issue and the switch for that burner is discontinued. I informed the customer on my findings and them for the front right burner repair. . I installed the new burner and then tested the unit. The unit is now working as designed. I the in full . Call complete. I will return one burner, for only one was used."

"Arrived on site for washer not working, inspected unit and work area. Tested unit and it would fill but no motor agitation. Tested the lid switch and was bad. Tested unit after replacing the switch and unit is now operating as designed. No water leaks detected during service, job completed."

"Arrived on site for microwave, inspected unit and work area. Tested voltage at the wall outlet and 120v. I then inspected unit and found fuse blown. I used my circuit breaker to test unit and it was working just fine Tested unit and its heating and operating as designed. Job completed."

"Arrived on site for complaints of water leaking. Tested valves and drain pump and found no leaks. Suspension is good. Did not find any cracks in the tub. Ran deep fill and monitored. During drain, the water got backed up in the stand pipe and started over flowing. Sent video to service management. Advised customer to contact a to have stand pipe cleared out. Job complete."

Arrived onsite for a washer stuck in Spin. Upon arrival I put unit into diag mode and found no codes stored. I then ran a manual test and found that all functions worked properly. Then I ran a quick test and found unit operating as designed. Job complete

Arrived onsite for range oven not heating to set preheat temp. Upon inspection I found the oven temp sensor reading out of range I replace it and tested again and found no change even after calibrating the temperature. I then replaced the control and tested again and found that the unit got up to 410 on preheat. Job complete. No gas leaks

"Arrived on site with WP for lid latch concerns. Found harness has come loose. Secured with one clip. Tested all functions in manual diagnostics, and unit passed. No water leaks detected, job complete."

Arrived onsite to install previously diagnosed pat. Upon arrival I installed the new hinge and tested door and found it opening and closed with no issues job complete.

"Arrived on site for a refrigerator that was making an abnormal noise and not cooling properly. Upon arrival the customer stated the noise was coming from the IM and stopped when they turned the IM off. They also found lack of cooling in the RC. I checked temps and found the FC at 6?F and the RC at 46?F. Upon further inspection I found the mullion broken and both RC gaskets torn. This was not allowing the RC doors to seal properly and letting warm air in. I also found the FC gasket not sealing properly, but it appeared to be due to over filling the FC. I found the IM frosted over and bad, indicating the need for the SP IM kit. In order to repair the unit it will need both RC gaskets, mullion, and IM repair kit. I found several parts had shipping . The shipping will be incorporated into the parts breakdown on the .

"Arrived on site to install previously diagnosed parts. I installed the reservoir, line, filter head, and PRV. I found the issue still occurring. I informed the customer of my findings and that it does not seem to be the unit.

"Arrived on site for a refrigerator with the lights out. Upon arrival the customer stated that the unit was not pushed back enough into the cabinets as they would like. He found when he pushed it back on his own the light in the FC went out, but when he pulled it back out it would turn on. He was also concerned that water did not come out of the dispenser chilled all of the time. I checked temps and found the RC at 37?F. I informed the customer on the design of the reservoir and how it only holds a certain amount of water. That once it empties it will take a while for the rest of the water to cool down again. I also informed the customer on the way the unit cools and how to keep items away from the damper due to possible freezing. I pushed the unit back and found all lights working as designed. I could not replicate the failure. Call complete."

"Arrived on site and found customers experiencing staining on dishes, took pictures. Previous technician has ordered a heating element and while uninstalling dishwasher found water from water supply is black, took one picture. It is likely the cause of the staining on the dishes. Replace heating element anyway and recommended to homeowner that a be consulted, Job complete"

"Arrived on site and inspected refrigerator and found doors are not level. Adjusted front feet until doors match. No further repair is needed at this time, job complete"

"Arrived on site and inspected dryer and found latch is missing, after replacement door is operating normally.

"Arrived on site and replaced parts diagnosed by previous technician, after replacement ran test 51 and everything is working properly.

"Arrived on site to inspect unit for not making ice, found E5 error code, I reset error code and tested ice harvest, unit passed diagnostic test. If problem continues, will need new ice maker."

"Arrived on site to test unit for no heat, tested unit found shorted thermal cutoffs, replaced parts, unit is now heating, preformed vent test and it failed, advised customer not to run unit until the vent has been cleared by a professional, customer will contact Apartment manager and resolve this issue at this time the unit is running as designed, job complete"

"Arrived on site to test unit for ice clumping up, was advised by office to follow the repair plan provided, verified that unit is polarized correctly, unit is receiving a constant 120VAC and ground to Neutral receiving 0VAC, replaced control and UI control, 2 door gaskets, ice box fan and evap cover assembly, evap cover does not seal correctly do to molex connector is in the way, called tech line to verify, tech line stated that that does not effect the function of the unit and at worst if it was a issue it will create a defrost issue which is not the case currently, powered unit back on, ran ice maker diagnostics cycle, ice maker is running as designed, customer will monitor and report if necessary, at this time job is complete"

"Arrived on site to test unit for yellow uneven gas flames, tested unit found middle burner was misaligned and was not igniting all the way, adjusted burner it is now igniting, customer also stated that a inspector was out and said that the oven is off by 20 degrees, put temp probe in oven preheat to 350, found a difference of about 10-15 degrees, showed customer how to calibrate oven if he feels like it would be needed, do to construction in the area fluctuating gas pressure are causing uneven flames at times, not a customer concern but what was observed, at this time the unit is running as designed, no leaks detected job complete"

"Arrived on site to test unit for gas smell, customer stated that it only smells when using oven, tested unit found uneven flames on bake and broiler, adjusted oxygen mixture, flames are now even, inspected any other leaks on all joints with bubble solution, advised customer that do to construction in the area gas pressures are not stable and could at times release more gas then usual causing uneven flames, at this time the unit is safe to use and is running as designed, no leaks detected job complete"

Drive down side for dryer not turning on. Upon arrival confirm complaint and after further inspection found a unit had a stable 240 V connection as well as power being distributed throughout unit. I found cause of failure was due to the thermal fuse breaking. After replacing fuse I was able to reassemble and test the unit and found temperatures within dryer fluctuating as designed. Also instructed customer they would need a dryer vent cleaning to prevent any further issues from occurring. Call complete; ordrng 1 WP3392519 (Thermal fuse (Truck stock)DNO)

Arrived onsite and confirmed that the lid would be needed due to cracked support to repair issue. Ordering lid. Office to provide updates on lead time of OOS lid on order. service due.on file. ; ordrng 1 W11189136 (Lid)

Arrived onsite for broken door switch. Leveled unit for better performance and ordering door switch to complete repair. Advised customer on needed repair. All else checks good. ; ordrng 1 W11396033 (Door switch)

"Arrived to instal previously diagnosed and ordered parts. I removed and replaced the gear case, slider and rotor and when attempting to tighten the basket lock nut, I found the gear case driveshaft was not long enough and approximately two inches shorter than the original. I verified the correct part number in the replacement and we will need to reorder. Tech GC to inspect prior to scheduling return service. No leaks observed during service. ; ordrng 1 W11393685 (Gear Case)"

Arrived to inspect dryer not running. I found the door switch is failing and will allow the unit to operate if it is held in just the right position. Office to order door switch. ; ordrng 1 WE04X28977 (Door switch)

"Arrived to instal previously diagnosed and ordered parts. I found both the upper and lower rack assemblies had additional tines that were badly rusted and am ordering the required parts. During testing, I found 10-3 stored in memory. The unit will require the control and vent assembly as well. I advised the CX the unit could be used prior to the rest of the parts installed. No leaks observed during service. Office to contact the CX to arrange return service. ; ordrng 2 W10194862 (Fold down tine)s and 2 W11238398 (Cup tine)s and 1 WPW10056351 (Tine row) and 1 W10610905 (Cupshelf) and 1 W10866121 (Control) and 1 WPW10469574 (Vent assy)"

"Arrived on site for fridge not dispensing ice . Found valve and icemaker leaking causing water to spill on to auger in ice bucket and freezing . When bucket iced over it pushed bucket forward and broke tabs on ice box . Removed ice and tried dispensing ice , bucket seems to be staying in place . Calling tech line to document about tabs if it becomes an issue later on . Sr # 7733685205 . Getting passed to engineering. No repairs at time of service. Might be deemed . Job complete ; ordrng 1 W11232485 (Fill hose) and 1 W11308017 (Filter head) and 1 W10913947 (Valve)"

"Arrived on site for new filter not fitting in filter head . Found filter head damaged inside . Will need new head, ordering part . No water leaks detected at time of service. Call to set return ; ordrng 1 AKN72949003 (Filter head)"

"Arrived on site for dryer not starting. Then upon arrival confirm complaint, and upon further inspection I found that the unit had a split/hole in drum that ended up cutting through front bulk head of unit and putting stress on rollers. Found front bulk head and unit cant be safely repaired due to lvl of damages. Will need find8ngs reported to ahs: DC97-18274A (front bulkhead), DC97-17966A(drum) and all previously screened parts; ordrng 1 Cnote (Needs ahs noticed unit cant be repaired)"

Arrived on site for a washing machine that smoked and is not working properly. Inspected unit and work area. Found the unit had power but would not start any cycles. Found a burn mark on the control that caused the issue. I called Rowe for safety team and spoke to Dominique SR# 7733629469. She advised to go ahead and replace the control. Replaced the control and ran the unit through an auto test. Found the new control popped immediately when the unit went to a drain. Re-ordering control and will return with drain pump. The office will need to contact the customer about a reschedule date.; ordrng 1 W11543997 (Control)

"Arrived on site for complaints of no cool. Found RC at room temperature, FC at 5 degrees. Found evaporator completely iced over. Advised customer a natural defrost will need to be performed. Advised customer to unplug unit for 2 days prior to next appointment, with doors open and towels down. Will need to further diagnose once defrosted. Returning with prescreened parts and ordering control and heater. Office to reschedule.; ordrng 1 W11546690 (Control) and 1 W11546610 (Heater)"

"Arrived on site for complaints of unit not advancing. Found unit will fill with water then stop and not advance into wash. Drain pump is working well. Found good voltage to the control but not at the wash motor. Installed new control and found no change. Still not getting good voltage at the wash motor. Ordering main wiring harness and co I got back with OWI and sump. No water leaks detected, office to reschedule.; ordrng 1 W11227372 (Main harness)"

"Arrived on site to inspect unit for gas leak, found leak coming from one of the valves. Ordering manifolds and regulator. ; ordrng 1 W11333175 (Burner manifold) and 1 Cnote (Office to reschedule) and 1 W11333176 (Manifold) and 1 Cnote (Gas leak detector) and 1 Cnote hour job)"

"Arrived onsite for Not Dispensing Not Dispensing detergent. Upon arrival ran diagnostics and found F0-E5 off load. Also inspected dispenser and found full of detergent. Ran test on valves and all valves are energizing. Dispenser is just not dispensing. Need to replace dispenser, ordering a 2 man due to unit being stacked under dryer.. office to reschedule ; ordrng 1 2man man)"

Arrived onsite for dryer not heating. Upon arrival inspected unit. Found failed heating element. Ordering element. Office to reschedule ; ordrng 1 WP3387747 (Heating element)

"Arrived on site for dishwasher, inspected unit and work area. Set unit in diagnostics and found stored error codes 4-3, 7-1. Tested unit but motor was dead, heating element was working just fine. Will have to reorder sump & motor as it was improperly packaged. Office to order parts and reschedule for services. No water leaks observed during services.; ordrng 1 W11025157 (Sump &motor) and 1 W10872845 (Filter) and 1 WPW10463906 (Screen)"

"Arrived on site for unit making noises. Inspected unit and work area. Set unit in diagnostics and found error codes stored F5E4 F0E5. I then ran a diagnostics cycle and everything checked good. Flip unit backwards to assess rotor and inspected everything was good. I then removed top to access suspension rods and found them making noises. Unit will need new suspension rods, office to order parts and reschedule to return 05/25/22 pm. No water leaks observed during service. ; ordrng 1 W11130356 (Suspension rods)"

Arrived on site to install previously diagnosed parts. Upon opening the new console I found it damaged. I am ordering the console again. Office to reschedule. ; ordrng 1 W10617328 (Console)

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the switch harness, cooktop, and regulator and tested the unit. Found the unit still had the yellow flames on all burners and the right rear burner was sputtering gas and attempting to reignite the burner on low and simmer settings. I called Whirlpool Techline and spoke to Austin SR# 7733586863. He advised that at this point, we would need to bring a Manno meter out to test gas pressure. He advised that based on the readings, if gas pressure was within range, we would need to submit this for review. Ordering the Manno meter and the office will need to contact the customer about a return date due to scheduling.; ordrng 1 Manometer (Manometer)"

"Arrived to inspect no ice and ice maker stalling. I found the ice maker position switch had failed and I the CX and replaced it. During final assembly testing, I found the motor would intermittently stall. Further inspection revealed the wiring at the door pivot was failing and will require repair or door replacement. I presented a the CX for the repair and they . Due to time constraints, the service will need to be rescheduled for completion, tech GC only; ordrng 1 TechGConlyplease (Tech GC)"

"Arrived on site for ui unresponsive,removed harness connection found broken wires on harness diagnosed unit will need new harness assembly ; ordrng 1 W10789534 (Harness)"

"Arrived on site for ice machine not producing ice. Inspected unit and work area. Found hairline crack on water reservoir. Performed diagnostics mode and tested components. Found drain or recirculating pump not activating. Measured voltage to pumps and found none. Removed molex connectors and found corrosion in connection. Tested all other components and found operating. Found both pumps and sensor will need to be replaced with harness. Drain pump is under appliance express warranty. Found recirculating pump assembly on back order and informed customer. Informed customer that control may be needed to harness failure shorted control out. Will return with control and water reservoir if needed. Office to schedule return when ETA is available on parts. ; ordrng 1 WP2310092 (Wire harness) and 1 2313702 (Recirculating pump assembly) and 1 WPW10226156 (Control board) and 1 WP2324334 (Water reservoir)"

"Arrived on site for LG refrigerator, inspected unit and work area. CX complaint is ice-maker making loud noises. I tested ice-maker and water was overflowing because the ice tray is just old and not straight anymore from when it harvest it twisted. Also the entire assembly is broken and will need auger motor assembly along with the ice-maker. Left water pressure turn down so it can help on over spilling the water on ice tray. Part needed EAU60783827. No water leaks observed during service. CX will contact office once its been from extended warranty.; ordrng 1 EAU60783827 (Motor AC)"

"Arrived on site for washer leaking . Found hose on valve split . Ordering hose . Please call to set return. ; ordrng 1 5214ER4003F (I let hose)"

"Arrived on site and inspected range and found it is igniting properly. Spoke with techline to explain customers experience and they do not have any specific recommendation because it is currently working properly. Only area code saved in system shows 10 blinks and this is not a known error code. Techline discussed service pointer about needing a new temperature sensor but this is not what the customer is experiencing. Removed rear panel found two wires pinched, took picture. Redid connections and while panel was off replaced DSI board and temperature sensor. After reassembling the left oven will not ignite at all. Attempted multiple times. It also is not generating any error codes in diagnostics. Will bring back another DSI, UI, and all controls, and all prescreened parts not already installed. 773384039; ordrng 1 WPW10511278 (Dsi) and 1 W11492275 (UI) and 1 W11355250 (Control)"

"Arrived on site to inspect unit for not getting water, found proper voltage getting to valve, found unit filled with water but not washing, found F7E2 error code, failed motor, ordering sump/wash motor. ; ordrng 1 W11460946 (Wash motor) and 1 Cnote (Office to reschedule)"

"Arrived on site to test unit for no cool, tested unit found motor not running unplugged unit replaced motor, powered u it back on and noticed very weak frost pattern and evaporator squeaking noise, customer stated that it has been doing that since it was purchased, unit will need a sealed system preformed replacing evaporator and compressor, access valve, filter dryer, r600 kit and lock ring kit will be needed office to reschedule ; O-emld tckt"

"Arrived on site to inspect dishwasher not cleaning dishes. Upon further inspection, I placed the unit in diagnostics showing error codes F7E1. Cleared the code and continued with testing. Unit filled with water and the motor failed to come on. I advanced through testing and the dispenser, drain pump, and element all operated as designed. I am ordering the sump/motor assembly and CNOTE-LSO PER CUSTOMER REQUEST and office to schedule return service. No water leaks observed during service.; ordrng 1 WPW10671942 (Sump/motor assembly)"

"Arrived on site to test unit for burning food, tested unit with temp probe found that the unit was running 10 degrees higher the probe, calibrated unit by -10, advised customer that unit can be calibrated more up to 30+- if desired, and showed how its done, unit is now calibrated and running as designed job complete"

"Arrived on site and inspected dishwasher and found heating element connector is loose, after correcting dryer is Operating properly. Recommended to homeowner that rinse aid also be used in order to get best drying experience, discussed correct detergent usage and no further repair is required at this time, job complete"

Arrived onsite for refrigerator with ice maker not working. Upon inspection I found that the ice maker would not harvest. I installed new ice maker and tested it and found the unit was working as designed.

Arrived on site to diagnose a refrigerator that is not registering door position. Found broken wire from pantry harness repaired wiring and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

Arrived onsite for parts install and found ice had been producing healthy ice with the filter uninstalled. For this reason replaced the filter housing only and did not install the fill tube. . All checks good. Unit is now flowing properly as designed.

"Arrived on site for dryer not starting . Dryer is now starting but making loud noise starting and burning smell. Found belt and pulley failing replaced belt and pulley cleaned lint out of dryer . Tested unit all checked out sill making buzzing noise . Push to start

Arrived on site to diagnose a washer that is leaking. Found door gasket torn and replaced it. Tested unit and found all is functioning properly at this time. No leaks were found after service was performed.

"Arrived on site to test unit for not powering on, tested unit found shorted fuse, customer stated that there was a big electrical short in outlet and after that the unit would not power on, the back feed into unit caused fuse to short

"Arrived on site to test unit for gasket popping out, customer showed me what was concerning for her, stated to customer that the gasket is glued in and what she is seeing is the white liner peaking out from underneath the black gasket, customer was not aware and was worried that she would loose her medication, advised customer on all possible issues that can arise, at this time the unit is running as designed job complete"

Arrived onsite to inspect door gasket. Found unit is making good seal all the way around. Notified customer that no issues have been found at this time. Customer ordered seal based off of previous model and is not compatible. Job complete

"Arrived on site. Found unit not defrosting,ran icemaker diagnostics failed thermistor. Defrosted evaporator ohmed heater good,replaced fan motor that includes defrost thermistor,replaced icemaker power cycled unit ran diagnostics icemaker passed and filled with water.

Arrived onsite for temp concerns. Tested temps and determined that the advanced digital thermometer being used by the customer was sensitively reading air temp changes and was hi by 2 or 3f. Provided customer instruct on the design and verified temp with k type thermocouple. All checks good. Unit is now operating as designed.