Service History 553 - Appliance Express

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS01

Near San Marcos, TX 78666

Andrew

Job Details: 02/18/2022

Arrived on site to test unit for ice build up around ice maker. Found water pressure at 75psi. Found inlet valve was weeping causing issue. Recommend installing pressure regulator and valves. Office to reschedule. ; ordrng 1 WPW10238100 (Inlet valve) and 1 W10786952 (Pressure valve) and 1 8212547RP (Hose kit)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Leander, TX 78641

Kimo

Job Details: 02/18/2022

Arrived onsite for refrigerator not switching from crushed ice to cubed. Upon arrival I tested unit and found unit not changing from cubed to crushed. I am ordering 1x control and 1x UI. And reschedule ; ordrng 1 W11399844 (Control) and 1 W11284720 (UI)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH54521JZ

Near Leander, TX 78641

Kimo

Job Details: 02/18/2022

Arrived onsite for microwave with ui flickering. Up inspection I found that the relay that supplies power to the ui clicks and keeps clicking on and off I am ordering 1x control and return with the ui/door. ; ordrng 1 W11383756 (Control)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Pflugerville, TX 78660

Cliff

Job Details: 02/18/2022

Arrived on site to diagnose a dishwasher that is not drying. Found failed heating element and replaced it. Tested unit and found all is functioning properly at this time.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS4

Near Pflugerville, TX 78660

Cliff

Job Details: 02/18/2022

Arrived on site to replace previously ordered parts for dishwasher. Replaced outer panel and all is now working properly.

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Jarrell, TX 76537

David Z

Job Details: 02/18/2022

Arrived on site to diagnose dryer that is no longer heating when running. Ran unit and verified no heat coming from unit. Removed rear panel and checked all safety devices. Found power line going to element was hanging on by a tiny amount and almost completely disconnected. Tightened and seated connector and reattached. Ran unit and verified all is working as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Leander, TX 78641

Jonathan S

Job Details: 02/18/2022

"Arrived on site for refrigerator leaking water in FC. Inspected unit and work area. Found drain pan iced over. Thawed ice out and could see insulation in drain. Gained access to condenser drain pan and removed drain line. Found insulation stuck between cavity. Worked both side to remove (see SD- pic). Assembled unit and tested drain operation. Adjusted heat prob to drain pan. All tested good, no water leaks detected during service."

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Del Valle, TX 78617

Tyler L

Job Details: 02/18/2022

"Arrived on site for install of previously diagnosed parts. Upon disassembling the unit, found the blower wheel seized. Will need new blower wheel, as we will need to break the old wheel out to gain access to the motor. Office to reschedule.; ordrng 1 WP697772 (Blower wheel)"

We serviced a

KITCHENAID ICE MACHINE

Model KUIX505ESS2

Near New Braunfels, TX 78132

Andrew

Job Details: 02/18/2022

"Arrived on site to test unit for no ice production. Found water reservoir not filling due to water filter not installed properly. Customer stated she recently replaced filter and hasnt worked since. Installed filter properly, tested unit, unit now working as designed. No corrosion present on harness or connections. No leaks detected.

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0AS02

Near Austin, TX 78757

Scott

Job Details: 02/18/2022

"Arrived on site for inner oven glass broken and door locked . Customer had run a self clean and inner glass broke as well as thermal fuse blown . Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ0

Near Waco, TX 76708

Jonathan M

Job Details: 02/18/2022

Arrived on site for a refrigerator that is not dispensing water or making ice. Inspected unit and work area. Confirmed the customers complaint and found water not being able to dispense from the dispenser. Found the dispenser would only dispense a few drops. Removed the filter and tested the unit again. The unit began to flow water as designed. Advise the customer that the issue is most likely with his filter. The customer was unaware that the filter needed to be changed due to the unit not having a filter replacement light that would come on. The unit is working as designed. Call complete.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Briggs, TX 78608

Job Details: 02/18/2022

"Arrived to inspect washer not filling properly per customer. Placed unit in diagnostics and found NO error codes. Customer advised the unit isnt filling with enough water to cover her clothes. Due to recent technicians diagnosis I called Tech Line and spoke with TRAVIS SR# 7733005303. Was told the unit fills, agitates, fills and agitates a few times to concentrate on the stains. Travis advised the customer to Drop clothes in at least 1/2 tub. Use bulky or heavy or deep fill on small loads. Anything except for normal and quick wash. All others are eco modeNo parts installed or needed. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Andice, TX 78628

Gerry C

Job Details: 02/18/2022

"Arrived to inspect error. I found the safety float switch connector not fully seated and when I corrected the issue and applied power to the unit, the issue was resolved. I tested within service test mode and all operations were present. No leaks observed during service."

We serviced a

WHIRLPOOL OVEN

Model WFG550S0HZ2

Near Georgetown, TX 78633

Lou

Job Details: 02/18/2022

"Arrived on site to inspect oven broiler not working. Upon further inspection, I tested the broil burner and found the flame not going throughout the burner and stopping at the very beginning of the burner and could smell a strong odor of gas. I found the air shutter wide open and releasing a lot of excess gas into the oven. Closed the shutter and retested and the broiler is operating as designed. I found the bake air shutter the same way and adjusted it and tested. Bake burner is operating as designed. I tested the cooktop and found the front left burner taking too long to ignite. I found the clip holding the ignitor in place was loose causing the ignitor to drop down. I adjusted the ignitor and repositioned the clip and tested. Cooktop burners are operating as designed. No gas leaks detected during service, job completed."

We serviced a

LG WASHER

Model WT1101CW

Near Kyle, TX 78640

Jacob

Job Details: 02/18/2022

Arrived onsite for unit not filling with water. Tested the unit and noticed that the cold water will not dispense. Checked all valves and control. Conclusion is that the control and the valve needs to be replay the same time.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Liberty Hill, TX 78642

Jonathan S

Job Details: 02/18/2022

"Arrived on site for refrigerator having slow ice production. Inspected unit and work area. Measured temperature in FC at 8?. Found FC empty and only a couple items in RC. Found all ice on the left side of ice container and ice maker read full (see SD-picture). Cycled ice maker and found IM operating as designed. Customer asked if he could switch to the half-moon icemaker and informed him not possible due to voltage going to ice maker. Spoke with customer on operation and user care guide. All tested good, no water leaks detected during service."

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Round Rock, TX 78665

Wesley

Job Details: 02/18/2022

Arrived onsite and found unit oven door not installed properly. Corrected alignment and tightened loose handle. All checks good. Unit is now operating as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Austin, TX 78754

Joe Z

Job Details: 02/18/2022

Arrived onsite for FC and RC not cooling. Found evaporator covered with frost. Ran unit through diagnostics and could not get heater to energize. Thawed all frost from evaporator with steamer. Found heater connector was not secure. Secured connection and heater now energizes. Also found thermistor not snug to evaporator. Secured thermistor. Rena unit through diagnostics and all components passed. Job complete

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LS0

Near New Braunfels, TX 78130

Andrew

Job Details: 02/18/2022

Arrived on site to test unit for chemical smell when using oven portion. Found smell is normal. Checked elements and harness with no signs of burning or damage. Advised customer to run clean cycle to help with break-in. Voltage to unit is correct. Job complete. SR#7732961210

We serviced a

KITCHENAID MICROWAVE

Model KHMS2056SSS4

Near Cedar Park, TX 78613

David S

Job Details: 02/18/2022

Arrived on site for microwave making a noise. I inspected the unit and work area. I tested the unit and found the turn table motor rattling.I installed the new motor and retested the unit. It is now working as designed. Job complete.

We serviced a

KITCHENAID RANGE

Model KSGB900ESS5

Near Austin, TX 78703

Leonardo

Job Details: 02/18/2022

Arrived on site to replace control board and gluides. Replaced board test unit and all buttons working. Gluides are good but drawer is not fitting. Called Techline and per Techline we need to order new drawer office to reschedule SR#7733002114; ordrng 1 W11036176 (Drawer)

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Leander, TX 78641

Jonathan S

Job Details: 02/18/2022

"Arrived on site for washer making abnormal noise intermittently. On arrival customer had a load of towels in unit on bulky cycle. Inspected unit and work area. Identified abnormal noise. Gained access to gearcase assembly and found cats toy stuck in motor guard and rubbing on cam. Removed motor guard and inspected for damages, none found. Assembled unit and tested operation. All tested good, no water leaks detected during service."

We serviced a

MAYTAG WASHER

Model MVWB855DC3

Near New Braunfels, TX 78130

Andrew

Job Details: 02/18/2022

"Arrived on site to test unit for not washing properly. Found rotor bolt had worked its way out preventing slider from engaging rotor. Tightened bolt, tested unit, unit now working as designed. No leaks detected.Job complete."

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC1

Near Lakeway, TX 78738

Kevin

Job Details: 02/18/2022

"Arrived on site and inspected washer and ran all functions in manual diagnostic and did not see any leaking. Making is actually coming from dryer steam valve. Took a short video and sent it to KV/service management. Removed water hose from dryer and leaking has stopped. Water hoses are now only connected to washer.

We serviced a

JENN-AIR RANGE

Model JDRP548HL01

Near Austin, TX 78731

Matthew

Job Details: 02/18/2022

Arrived onsite for blinking light on range knobs. Upon arrival put unit in diagnostics and found F8E0 on right and left cavity knobs. Checked tech sheet and ran test on control for cooling fan. Resistance should be between 21 and 29 ohms (+-5 ohms). Measured low and high speed resistance and found both at 40+ ohms. Will need to replace cooling fans. Also ordering control due to both fans giving error. Also found large oven gasket with tear. Office to reschedule ; ordrng 2 W11200129 (Blower fan)s and 1 W11317944 (Control) and 1 W11115328 (Large gasket) and 1 W11362015 (Gasket retainer)

We serviced a

JENN-AIR RANGE

Model JGS8860BDP

Near Austin, TX 78702

Leonardo

Job Details: 02/18/2022

"Arrived on site to test unit for right front burner not igniting. Test unit and found clogged orifice, cleared orifice test unit and unit test good

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Kyle, TX 78640

Noah D

Job Details: 02/18/2022

Arrived on site to inspect unit for not allowing water in the washer. Upon inspection found the units cold water valve not opening. Cleared both hoses to replace valve.Replaced valve and tested. All functions worked. Complete

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0AS02

Near Round Rock, TX 78681

David S

Job Details: 02/18/2022

Arrived on site for oven not powering on after a cleaning cycle. I inspected the unit and work area. I got the door opened and verified the m&s. I gained access to the thermal fuse and found it open. I installed the new fuse and tested the oven. I found it working as designed. Job complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Georgetown, TX 78628

Gerry C

Job Details: 02/18/2022

"Arrived to perform Technical Service Pointer #: W11540964. I verified the type of washers on the heater and then removed and replaced the heater with the current, correct part. I tested as described within the TSP and there were no leaks. Operational test good, no leaks observed during service. Special Project code S17304"

We serviced a

WHIRLPOOL RANGE

Model WFE975H0HZ1

Near Jarrell, TX 76537

David Z

Job Details: 02/18/2022

Arrived on site to follow up on range with damaged wiring harness. Installed new wiring harness and power cable. Tested unit and verified burners and oven are working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW6120HC0

Near Hutto, TX 78634

Cliff

Job Details: 02/18/2022

Arrived on site to diagnose a washer that is not dispensing detergent. Found load and go set to 10x concentrate causing slow use. Reset it to standard concentration setting. No further repairs needed and no leaks were were at time of service.

We serviced a

WHIRLPOOL RANGE

Model AGR5330BAS2

Near Round Rock, TX 78665

Wesley

Job Details: 02/18/2022

Arrived onsite for concerns about baking and home recipes use lower temp settings and provided customer instruct on design and capabilities of oven. Unit is otherwise operating as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Cedar Park, TX 78613

David S

Job Details: 02/18/2022

"Arrived on site for dishwasher not washing dishes properly. I inspected the unit and work area. I put the unit into diagnostics and found fault codes F4e3 motor fault, and f7e1 no heat. I ran the unit through diagnostics and found the wash motor not working intermittently. I quoted the customer for the sump assembly.I installed the new sump assembly. I tested the unit and it is now working as designed. Job complete.

We serviced a

GE RANGE

Model JBS56DM2WW

Near Florence, TX 76527

David Z

Job Details: 02/18/2022

"Arrived on site to diagnose range that is not heating anything in the oven. Tested unit and found broil element good, bake element is ruptured and broken. Replaced bake element. Tested unit and verified unit is working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Austin, TX 78728

Justin

Job Details: 02/18/2022

Arrived on site to install previously diagnosed parts. I installed the new heater and then tested the unit. I ran a diagnostics cycle while monitoring amp draw. I found the heater now working as designed. No leaks observed at the time of service. Call complete.

We serviced a

WHIRLPOOL DOWNDRAFT

Model WCE55US0HB01

Near Temple, TX 76502

Tyler

Job Details: 02/18/2022

Arrived on site for cooktop needing previously diagnosed glass top cover. Upon arrival installed needed part after inspection showed no signs of damages on new top. Took photos in sd. Unit now functioning as designed. Call complete

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Austin, TX 78745

Tyler L

Job Details: 02/18/2022

"Arrived on site for complaints of error codes. Found F8E1 low flow, F9E1 long drain, f8E3 overfill, f0e1 load in drum during clean cycle, error codes. Tested unit and found cold valve failed. Installed new valve and tested. Valve working properly now. Ran factory diagnostics and unit passed. No water leaks detected, job complete."

We serviced a

MAYTAG DRYER

Model MEDC465HW

Near Temple, TX 76504

Tyler

Job Details: 02/18/2022

Arrived on site for dryer not heating. Upon arrival confirmed issue but after further testing I found the power cord head fused together inside the outlet and after inspecting the backside of the outlet(it was free hanging from a wall) I found that the inside of the outlet had rusted and blown wire connectors not allowing the full 240 V to go to the dryer which was also tripping the breaker then found that all the heating hardware and components in the dryer were functioning within factory specs. Instructed customer that this time they will need a electrician to replace the outlet and power cord in order to ensure that the dryer can operate according to factory design. Call complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Pflugerville, TX 78660

Cliff

Job Details: 02/18/2022

Arrived on site to diagnose a dishwasher that is not cycling properly. Found circ pump motor failed and replaced pump assembly. Tested unit and found all is functioning properly at this time.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Dale, TX 78616

Andrey

Job Details: 02/18/2022

"Arrived on site to test unit for not draining, tested unit found ceased drain pump, replaced drain pump tested unit, unit now running as designed, no leaks detected job complete"

We serviced a

KITCHENAID MICROWAVE

Model KHMS155LSS0

Near Austin, TX 78745

Tyler L

Job Details: 02/18/2022

"Arrived on site for complaints of broken door and broken front grill. Found damage to the door and grill, took pictures. Will need new door and grill to complete repair, office to reschedule. ; ordrng 1 8184319 (Door) and 1 8205008 (Grill)"

We serviced a

KITCHENAID RANGE

Model KGRT607HBS9

Near Austin, TX 78745

Tyler L

Job Details: 02/18/2022

"Arrived on site for complaints of front left burner not operating correctly, and oven not heating. Found failed igniter. Found front left burner would not spark. Will need new igniter and new spark switch wire harness to complete repair. Office to reschedule.; ordrng 1 WP9755451 (Spark switch) and 1 WP9782065 (Igniter)"

We serviced a

KITCHENAID REFRIGERATOR

Model KSCS25FKSS01

Near Austin, TX 78745

Tyler L

Job Details: 02/18/2022

"Arrived on site for complaints of top shelf food items freezing. Found temperature in top of RC to be at 30 degrees. Found RC temperature set to #2, one of the coldest. Confirmed that the air damper is operating correctly. Adjusted temperature to #4 and advised customer to monitor. No water leaks detected, job complete."

We serviced a

WHIRLPOOL RANGE

Model WFG231LVQ0

Near Lockhart, TX 78644

Andrey

Job Details: 02/18/2022

"Arrived on site to test unit for not igniting, tested unit found customer attempted to remove top with out unscrewing orifice holders breaking off gas tubing that runs to valve, will need all tubing front left and right also back and center, all screws due to extreme rust and 2 igniters,

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Manor, TX 78653

Joe Z

Job Details: 02/18/2022

Are on site for unit not dissolving beads and not dispensing soap. Upon arrival found Unit does not have a dispenser. Ran unit through auto test and all components operate as designed. Instructed customer to use different wash different wash cycles to allow unit to use more water and have better motor rpms. Customer will give that a try. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW06

Near New Braunfels, TX 78130

Andrew

Job Details: 02/18/2022

"Arrived on site to test unit for not cooling. Found compressor not kicking on. Cycled power to unit and found compressor and condenser motor turning on for a few seconds and kicking right off. Replaced run cap and start device, compressor now running as designed pulling .8amps. Did notice garage lights and garage opener lights turned off and on. GFCI breaker or outlet did not trip. Spoke with tech line and was advised to have customer get electrician to install dedicated outlet for unit. Job complete. SR#7732998322"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS01

Near Cedar Park, TX 78613

David S

Job Details: 02/18/2022

Arrived on site for fridge not sitting next to the cabinet correctly. I uncle Ed the unit and moved it into the position the customer wanted. I leveled the unit and tested the water dispenser. I found it working as designed. I inspected the water lines behind the fridge and found them not pinched. The unit is working as designed. Job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KSSS42QDX04

Near Austin, TX 78737

Noah D

Job Details: 02/18/2022

Arrived on site to inspect unit for leaking water when used. Upon inspection found the unit was routed behind a wall and the valve was visible. When the unit was dispensing water the tubing started to leak copious amounts of water. Ordering the tubing to replace broken part.Office to reschedule ; ordrng 1 2003814 (Tubing) and 1 Autho (Autho)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF530PLYW3

Near Austin, TX 78703

Jacob

Job Details: 02/18/2022

Arrived onsite for unit blinking and not able to start the unit. Looked at the unit and the lights were on. Found water at the bottom of the unit. Pushed the buttons to test the control for responding and control responding with no issues. Showed customer that if the unit is opened up during a cycle that the start button needs to pushed once after shutting the door to continue. Customer has LBH. No issues at this time. Job complete.

We serviced a

WHIRLPOOL OVEN

Model KOST100ESS04

Near Georgetown, TX 78628

Gerry C

Job Details: 02/18/2022

Arrived to inspect damage. The unit was less than 30 days old and the CX discovered several large scratches in the outer oven door assembly. The control panel bezel also appeared bowed out. .; ordrng 1 W11354870 (Outer Door) and 1 W10839793 (Emblem) and 1 W11087446 (Control panel)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Austin, TX 78746

Scott

Job Details: 02/18/2022

Arrived on site for not cooling properly. Found evap fan not blowing . Removed cover and found fan housing not properly installed causing fan to be pushed against evap cover . Reinstalled fan . Unit is now operating. No water leaks detected at time of service. Job complete

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW2

Near Austin, TX 78705

Jacob

Job Details: 02/18/2022

Arrived onsite for unit having a issue with a low fill error. Spoke with maintenance and they said that the issue is on there end as they noticed that the hot water was stuck shut and not allowing hot water to flow into the unit when calling for it. Said they will get it fixed on there end. No issues at this time. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC48QTS03

Near Austin, TX 78732

Justin

Job Details: 02/18/2022

"Arrived on site to install previously diagnosed parts. Upon arrival the customer stated that the ice chute had also been dripping a significant amount of water. Upon further inspection I found the ice chute had a solid block of ice in there. I found that the customer had put a rag in the chute to prevent the constant drip. I cleared out the ice and found that the dispenser door was not sealing all of the way and had a lot of play. This indicates a bad dispenser door and dispenser door motor. I also found that when using both paddles on the door neither the auger motor nor valve energized. This indicates a faulty UI. ; ordrng 1 WPW10151236 (UI) and 1 WP2180353 (Ice Door) and 1 WPW10205979 (Ice Door Motor)"

We serviced a

WHIRLPOOL WASHER

Model MAH8700AWW

Near Austin, TX 78739

Noah D

Job Details: 02/18/2022

"Arrived on site to inspect unit for a e3 code, upon inspection found the unit with a stored code but it ran normally, tested spin and agitate. Instructed customer to clear overload and reset when it happens.Complete"

We serviced a

WHIRLPOOL DRYER

Model WED9200SQ1

Near Cedar Park, TX 78613

David S

Job Details: 02/18/2022

"Arrived on site for dryer tumbling but not heating. I I inspected the unit and work area. I found the thermal fuse and thermistor out. I am ordering the thermal fuse, reschedule

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Leander, TX 78641

Kimo

Job Details: 02/18/2022

Arrived onsite for refrigerator not dispensing water. Upon inspection I found reservoir frozen. I melted the ice and used silicone to seal around the hole that the water line coming into the unit. I tested unit after this and found unit operating as designed. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM05

Near Leander, TX 78641

Kimo

Job Details: 02/18/2022

Arrived onsite for refrigerator not dispensing water. Upon arrival I check for ice buildup in evap and reservoir found none. I check for 5v at thermistor out of the harness and found none. I replaced control and tested unit found unit dispensing water. Job complete.

We serviced a

WHIRLPOOL DRYER

Model WED5100HC0

Near Killeen, TX 76542

Job Details: 02/18/2022

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JB0

Near Manor, TX 78653

Matthew

Job Details: 02/18/2022

Arrived onsite for hot indicator light on when not in use. Upon inspection found front left switch failed. Replaced (1) switch. Tested unit and unit is now functioning properly. Job complete

We serviced a

GE RANGE

Model JGBS23SEL3SS

Near Austin, TX 78703

Leonardo

Job Details: 02/18/2022

Arrived on site to test unit for oven not working. Test unit and found and glow igniter.Test unit and unit heating correctly job complete.

We serviced a

WHIRLPOOL RANGE

Model WFE525C0BS0

Near Killeen, TX 76542

Job Details: 02/18/2022

"Arrived to inspect front right burner issues. Confirmed model and serial numbers and proceeded with diagnostics. Found and photographed the infinite switch was burned out, causing the malfunction. Removed and replaced it, reassembled and unit tested properly. Customer satisfied. Job complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ6

Near Austin, TX 78744

Leonardo

Job Details: 02/18/2022

Arrived on site to test unit for light junk staying stuck on socket. Removed light bulb test unit and had bad bulb. Replaced bulb at 4.54 test unit and unit test good job complete.

We serviced a

KITCHENAID MICROWAVE

Model KOCE900HSS02

Near New Braunfels, TX 78132

Andrew

Job Details: 02/18/2022

"Arrived on site to test unit for console acting erratic. Found console not allowing diagnostics. Verified voltage to console was consistent. Replaced console, tested unit, unit now working as designed. Advised customer to connect unit to WiFi. Job complete."

We serviced a

WHIRLPOOL RANGE

Model WFE524CLAS0

Near Harker Heights, TX 76548

Tyler

Job Details: 02/18/2022

Arrived on site for range door falling apart not staying together correctly. Upon arrival I found that both side trims were missing I also found that incorrect screws have been placed into the mounting top trim bracket causing trim not to hold glass door correctly. Was unable to disassemble unit further without causing more damage to the door at time of diagnosis. Will need office to get authorization/Rescheduling with customer once availability of the parts is known; ordrng 1 W10761018 (Door trim (Leftside)) and 1 W10761014 (Door trim (Rightside)) and 2 W10465148 (Screws)s and 2 WPW10200660 (Screws)s and 1 WPW10310922 (Trim) and 2 WPW10410341 (Handle spacers)s and 1 WPW10618239 (Handle) and 1 Cnote (Needs autho? Read cnote)

We serviced a

MAYTAG DRYER

Model LDE8414AMC

Near Salado, TX 76571

David Z

Job Details: 02/18/2022

Arrived on site to follow up on dryer that was not tumbling. Ran unit and could hear motor but drum was not turning. Checked belt and found belt was off the pulley and motor due to improper routing. Adjusted belt and routed per service manual. Tested unit ans verified unit working as designed. Call complete.

We serviced a

GE DISHWASHER

Model PDT750SSF2SS

Near Georgetown, TX 78628

Gerry C

Job Details: 02/18/2022

"Arrived to inspect no heat during cycle. Within service mode, F16, F48, F128 codes were stored. I tested the unit in manual service test mode and started verification of heater operations. I accessed the control side connector and the heater showed 14.9 ohms, within specifications of the service manual. The heater portion of the service cycle, after clearing all previous codes, did not supply line VAC. I removed and replaced the control and it heated momentarily, but quickly stopped. I found the thermistor within the float switch showed 1.05 Kohm low to 10+ ohms high and was variable. Expected was 11-12 Kohm and it was out of range. The wire harness was intact and the float switch will require replacement as well. No leaks observed during service. .; ordrng 1 WD21X10519 (Float Switch Assy)"

We serviced a

FRIGIDAIRE OVEN

Model FFEF3018LBG

Near Killeen, TX 76549

Tyler

Job Details: 02/18/2022

Arrived on site to inspect oven that was not working after previously repaired according to the customer. Upon arrival ran an oven bake cycle and found that because of the issue was the oven sensor thinking unit was harder than it was too quickly during the preheat as well as the main control shutting down the relays at random from the start of the heating cycle too quickly before unit could reach its full temperature. At this time unit will need a new main control as well as oven sensor and will need to be thoroughly tested once repaired or ensure that they can at least make it past the preheat setting to the desired tips it needs. ; ordrng 1 316557115 (Control) and 1 316490000 (Probe)

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Killeen, TX 76549

Job Details: 02/18/2022

"Arrived to inspect dryer not drying load on the first load. Confirmed the unit is operating properly. Unit heated and tumbled, but the customer has water in his ventilation system. He will need to contact n air conditioning company to solve the issues. Job complete. M/S #s confirmed and photographed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Killeen, TX 76541

Tyler

Job Details: 02/18/2022

Arrived on site for refrigerator with misaligned doors. Upon arrival I confirm the issue and found that it fell within the service pointer R8178793-A. I found the gaskets needed to be re-shaped. After reforming the gaskets and insuring that the door was perfectly even a balance with one another I explained a customer how the issue could be resolved if it were to happen again and how they could correct an issue on their own per the service pointer instructions. at this time unit is functioning as designed and had no other failures on site. Found temps at 0/39(actual) while on site. Documented issue with techline Sr#7732824862 and uploaded photos to service matters and sd. Call complete

We serviced a

WHIRLPOOL DRYER

Model LER36224JQ1

Near Killeen, TX 76549

Job Details: 02/18/2022

"Arrived to inspect burning smell from the dryer. Confirmed the unit is cycling properly and element is working properly. Customer has unit in a room with no circulation to include ventilation or windows. The dryer is usually unused with the door closed, so the cycling of the heating element is magnified. Customer also has never had vent cleaned, I took a trip outside and cleared by hand a nice sized buildup of hard lint. Unit is functioning as designed. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW0

Near Riesel, TX 76682

Jonathan M

Job Details: 02/18/2022

"Arrived on site for a washing machine that has oil leaking from the bottom and has burned up there motor and basket pulley. Inspected unit and work area. Confirmed the customers complaint and found the motor, cam, belt , and gearcase needed to be replaced. Tested the unit and the unit began to work and operate as designed. Call complete."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Temple, TX 76501

Tyler

Job Details: 02/18/2022

A wire down site for washer still not functioning after previous repair. Upon arrival confirmed issue but found no errors in diagnostics after further testing found the unit had become unlevel from last repair and unit was still not sensing correct load. After further inspection found that the cam is starting to fail as well as the belt and was putting too much of a heavy load of the circuit causing the actuator not to work right. replaced the cam and belt then reassembled and tested unit and found it fully functioning as designed. Call complete

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near West, TX 76691

Jonathan M

Job Details: 02/18/2022

Arrived on site for a washing machine that has no power. Inspected unit and work area.

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Belton, TX 76513

Tyler

Job Details: 02/18/2022

Arrived on site for dishwasher needing new heating element due to sp W11540964 - Special Project S17304. Upon arrival confirmed issue and found heating element did need to be replaced due to old style having the recalled gold fittings. Installed new element then tested unit while it was still out of the hole to make sure there were no leaks before putting back in place. Found no signs of leaking or water during test unit functioning as designed call complete

We serviced a

WHIRLPOOL WASHER

Model WTW5300VW2

Near Kyle, TX 78640

Jacob

Job Details: 02/18/2022

"Arrived onsite for the unit nor filling with water correctly to wash. Customer had explained that another company had come out and replaced the water valve because it was clogged and also they had a low flow water issue through out the house and they had to replace there filtration system, and once it was replaced they may have had sand or other debris come through the hoses. Checked the hoses and the water valve to the unit. Was able to get the fill hoses to spray out some sand and the hot water side as well. The valve was Clear. No leaks at this time. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSC703HPS01

Near Georgetown, TX 78633

Lou

Job Details: 02/18/2022

"Arrived on site to inspect refrigerator water dispenser not working and ice maker issues. Upon further inspection, I found the ice maker was leaking water and forming a large block of ice under the bin and inside the ice bin. Tested the water dispenser and no water dispensed. I found the reservoir was frozen and there is a gap between the fan scroll and the air tower. Using permagum prescreened for this call, I sealed off the gap and using my steamer, I defrosted the reservoir. Tested the water dispenser and still no water. Removed the filter and retest3d and the dispenser operated as designed. Advised the customer that the filter is bad and needs to be replaced. Replaced the filter an retested and unit is operating as designed. Tested ice maker and it is operating as designed. No water leaks observed during service, job completed."

We serviced a

MAYTAG DISHWASHER

Model MDB8959SBS2

Near Austin, TX 78759

Justin

Job Details: 02/18/2022

Arrived on site for a dishwasher with console issues. I tested the unit and found several buttons unresponsive. I attempted to put the unit into diagnostics mode but was not able to. I gained access to the UI and found some liquid on the UI connector at the UI. I found the UI needing replacement. I installed the new console and then tested the unit. I found it now completely responsive and running as designed. No leaks observed at the time of service. Call complete.

We serviced a

WHIRLPOOL DRYER

Model WED5100HW1

Near Temple, TX 76504

Tyler

Job Details: 02/18/2022

Arrived on site for dryer making rattling noise. Upon arrival confirmed issue and after further inspection found that the back rollers as well as the front had bearings that were slightly starting to go bad. I also found that the exhaust pipe on the back where the venting connects was missing the mounting bracket causing it to rattle once a dryer heated up enough. I replace the rollers and inform customer of the office or reschedule once availability of the mountain clip is known; ordrng 1 8572105 (Exhaust mounting clip) and 1 Cnote

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Pflugerville, TX 78660

Cliff

Job Details: 02/18/2022

Arrived on site to diagnose a dishwasher that is not cycling properly. Found circ pump motor failed and control shorted. Replaced both parts and tested unit. Found all is functioning properly at this time and no leaks were found after service was performed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Round Rock, TX 78665

Wesley

Job Details: 02/18/2022

Arrived onsite and found seized motor. Replaced dispenser motor. Unit is now operating as designed. Advised customer on repair. All checks good.

We serviced a

KITCHENAID RANGE

Model KSEG700ESS3

Near Georgetown, TX 78633

Gerry C

Job Details: 02/18/2022

"Arrived to inspect noise. I found the unit would make a chiming and screeching nose during operation, until the door was opened. The blades on the convection fan were contacting the chassis and I adjusted accordingly. I tested the unit and it operated as designed after the adjustment. Operational test good."

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Leander, TX 78641

David S

Job Details: 02/18/2022

Arrived on site for the dryer bulb breaking. I inspected the unit and work area. I found the dryer bulb cover broken allowing the bulb to be damage during a drying cycle. I am ordering the cover. The office will reschedule when we have an eta on the part. ; ordrng 1 W11226088 (Lens)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Manor, TX 78653

Joe Z

Job Details: 02/18/2022

Arrived onsite for unit not making ice. Upon arrival found ice stuck mid harvest. Unit will not rotate to complete harvest. Need to replace icemaker. Replaced icemaker. Tested unit by forcing harvest. Unit operated correctly and filled with water. Job complete

We serviced a

AMANA RANGE

Model AGR4230BAB3

Near Manor, TX 78653

Joe Z

Job Details: 02/18/2022

Arrived on site for SAFTEY oven not heating and leaking gas. called SAFTEY and let them know there was no gas leak and that the unit needs bake ignitor . Replaced bake ignitor and test unit by preheating to 350. Unit operates as designed. Job complete

We serviced a

JENN-AIR RANGE

Model JED8430ADB

Near Georgetown, TX 78633

Lou

Job Details: 02/18/2022

Arrived on site to pull/remove parts to be rebuilt per home warranty. I removed the two right hot lights and two right box lights. Advised the customer that our office would contact them when the parts return and schedule return service.; O-emld tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS02

Near Austin, TX 78737

Luis

Job Details: 02/18/2022

"Arrived on site for door issues. Found right side fresh food door not fully staying closed,adjusted door stop tested door operation good right side door staying closed and making a good seal."

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JB0

Near Del Valle, TX 78617

Tyler L

Job Details: 02/18/2022

Arrived on site for complaints of stovetop heating elements not working correctly. Turned all knobs to high and took a video for 30 seconds, then took another video to document the way the cycle on and off. Called techline and they confirmed this is normal operation. Customer concerned with the way they turn off very fast and dont stay on very long. Advised customer that without anything actively cooking the high limit will be reached quickly. Tested each element with pot of water and the elements all stayed on much longer. Unit functioning as designed, job complete."

We serviced a

FRIGIDAIRE WASHER

Model FFTW4120SW

Near Lockhart, TX 78644

Andrey

Job Details: 02/18/2022

"Arrived on site to test unit for water leak, tested unit found broken softener dispenser, when in rinse and drain mode water leaking from the side of dispenser, ; ordrng 1 5304520585 (Fabric softener dispenser) and 1 5304518640 (Fabric softener cover) and 1 5304518649 (Hose assembly)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM03

Near Austin, TX 78705

Jacob

Job Details: 02/18/2022

Arrived onsite for the light in the freezer not lighting up. The tenant at the door said the light is working and was not allowing us to enter to check on the unit. No issues at this time. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Austin, TX 78741

Tyler L

Job Details: 02/18/2022

"Arrived on site for install of previously diagnosed parts. Installed new lid lock. Unable to test, as the unit is still uninstalled with no hookups. Job complete."

We serviced a

WHIRLPOOL COOKTOP

Model W5CE3024XS00

Near Round Rock, TX 78664

Cliff

Job Details: 02/18/2022

Arrived on site to diagnose a cooktop that has a burner not regulating temperature. Found rf infinite switch failed and replaced it. Tested unit and found all is functioning properly at this time.

We serviced a

WHIRLPOOL WINE COOLER

Model KUBL214KSB

Near The Hills, TX 78738

Kevin

Job Details: 02/18/2022

"Arrived on site and inspected refrigerator and found door is dented,. Spoke with SR and will need to re-order and confirm part that comes in is regular stainless steel color not black stainless steel; ordrng 1 W11532925 (Stainless steel door)"

We serviced a

WHIRLPOOL DRYER

Model MEDX655DW0

Near Austin, TX 78738

Kevin

Job Details: 02/18/2022

"Arrived on site and inspected dryer and found thermal fuse has failed. After replacement found airflow is restricted through dryer and recommend to homeowner that vent to the exterior be clean/cleared before dryer is used again, job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Manor, TX 78653

Matthew

Job Details: 02/18/2022

Arrived onsite for refrigerator tripping breaker. Upon arrival refrigerator was hooked up to alternate outlet. Customer stated that when connected to refrigerator wall outlet the unit would trip breaker. Customer has had unit plugged into alternate outlet for over a month without issues. Recommended customer get with builder and request to replace outlet and breaker. Arch fault/ GFCI breaker causing issues. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Jarrell, TX 76537

David Z

Job Details: 02/18/2022

"Arrived on site to diagnose dryer that takes roughly 2 cycles to dry clothes. Ran unit on timed and verified unit is heating and has good airflow. I asked the customer if they were using the energy efficient cycle and they confirmed that they are. Advised that the cycle uses less heat and will leave the clothes slightly damp when it ends. Advised to use the sensor or timed cycles for a stronger dry since the unit is working as designed with the energy saver cycle. No mechanical failures found, verified unit working as designed. Call complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT790SAYM3

Near Cedar Park, TX 78613

Kimo

Job Details: 02/18/2022

"Arrived onsite to install previously diagnosed parts. Upon arrival I installed new heater,tub seal, and rack wheels. And tested unit and found unit operating as designed. No leaks.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT790SAYM3

Near Cedar Park, TX 78613

Kimo

Job Details: 02/18/2022

"Arrived onsite to install previously diagnosed parts. Upon arrival I installed new heater,tub seal, and rack wheels. And tested unit and found unit operating as designed. No leaks.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS08

Near Jarrell, TX 76537

David Z

Job Details: 02/18/2022

Arrived on site to diagnose microwave that was throwing F1E4 error and didn't seem to be running. On arrival plugged in unit and turntable started moving on its own. Checked interlocks and found the lower interlock was incredibly loose and not making a good connection. Removed interlocks and adjusted / tightened. Tested unit and verified it was working as designed and operating properly. If issue repeats we need to replace interlocks and switches / control. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Leander, TX 78641

Kimo

Job Details: 02/18/2022

Arrived onsite for refrigerator not dispensing water. Upon inspection I found dual valve not operating properly. I replaced valve and tested unit and found unit operating as designed no leaks at this time. Job complete

We serviced a

FRIGIDAIRE WASHER

Model FWS445RFS1

Near Austin, TX 78704

Jacob

Job Details: 02/18/2022

Arrived onsite for unit leaking. Tested the unit with a full tank of water. Unit working with no leaks but customer did say she washed semi big sheets. Let customer know that the big sheets can cause the water to drip out of the unit because of how much water is used In this particular unit to wash. Let customer know to keep laundry at minimum to avoid water leaking from the unit. No issues at this time. Job complete