Arrived onsite to replace part ordered by previous tech. Replaced part. Tested the unit and unit did not stay on. Checked voltage at the terminal block and the unit was getting 240v and correct 120v a side. Ordered part. Rescheduled with customer ; ordrng 1 W11536794 (CONTROL)

Onsite to install previously diagnosed parts. Replaced door assy with control. Unit now functioning as designed. Call complete.

"Arrived on site to inspect dishwasher not turning on. Upon further inspection, I attempted to test the unit in diagnostics and it failed. Only 3 buttons worked on the control panel. Test3d the control and it is getting voltage. Removed the control panel ribbon from the main control and cleaned the prongs on the main control and plugged the control panel back in and attempted to place in diagnostics again and it continued to fail. I advised the customer of my findings and that the control panel needed to be replaced

"Arrived onsite for refrigerator not producing ice. Upon arrival put unit in diagnostics and checked for ice maker error codes, found none. Checked harvest cycle and fill cycle, completed both. Check ice fan and is functioning. Ran evaporator fan test and found freezer fan not energizing. Will need to order and replace freezer evaporator motor. Bringing prescreened parts just in case. Office to reschedule ; ordrng 1 W11032800 (motor-evap)"

"Arrived on site for dryer making abnormal noise. Tested operation to verify sound , no abnormal sound while unit was empty. Disassembled unit and found back right guide roller had failed bearing. Found front right guide roller not turning. Will need to replace 2 of the 4 guide rollers.Removed failed rollers and installed new. Assembled unit and tested operation. All tested good.

"Arrived on site for customer complaint of loud noise issues, ran test harvest cycle, found failed drain pump, I replaced pump, unit tested good."

Arrived on site to test unit for unit it sparking. Test unit and found unit sparking from high voltage. Will need new cap mag and diode.

Arrived on site to test unit for light not turning off and not heating. Replaced board and still not working correctly. Will order new console and door latch. Office to reschedule. ; ordrng 1 W11093241 (Console stainless) and 1 W10883049 (Door latch)

"Arrived on site and inspected refrigerator and could not duplicate homeowners concern of shelf drawers and the fresh food section jamming in place. Inspected All roller wheels and blades and everything is in good shape. No repair or adjustment is available,

Arrived on site to diagnose washer that is not properLy cleaning or spinning out clothes. Found no errors present. Ran unit and found the shift actuator disconnected from the cam. Ordering updated shifter to resolve. Office to schedule when part arrives. ; ordrng 1 W10913953 (Actuator)

Arrived onsite for dryer with door not closing all the way or sagging. Upon inspection I found 2 of the hinge screws were stripped and not secure to hood the door. I replaced the screws. The unit is now closing as designed. Job complete.

Arrived on site to install previously diagnosed parts. I installed the new control and counter weight. I then tested the unit in bake and found it working as designed. The customer had also found that on one occasion the burner temporarily stopped working. They stated it almost immediately kicked back on though. I found the burner as designed. Call complete.

"Arrived on site to diagnose range not igniting on any of the burners. Upon arrival customer informed me that they are using a lighter to ignite any of the burners at the moment, I tested each burner and none of them are sparking, I found that the spark module is bad, I am ordering a spark module to complete the repair. The office will reschedule when the part arrives. ; ordrng 1 W11319687 (Spark module)"

"Arrived onsite for unit not drying completely. Tested unit with the vent tester and all showed good. Replaced the fuse in unit just incase. However told the customer that the vent through the wall may need to also be checked if they are having issues with the clothes not drying all the way, the hot air may not be venting properly because of a clog in the wall side and may need a vent cleaning company to fix the issue. Job complete"

"Arrived on site and replaced control panel diagnosed by previous technician, after replacement control panel is operating properly. Job complete"

"Arrived on site and inspected washer and found saved error codes F8E1, F3E1, F5E4, ran a diagnostic cycle and found no incoming water on C01, C02, or C03. Inspected water valves at source and found they are off. Apartment resident said floor was recently replaced by apartment management and they must have forgot to turn it back on. Ran diagnostic cycle again and incoming water is good now. Washer completed diagnostic cycle, job complete"

"Arrived onsite for unit not cooling correctly in the refrigerator, and freezing food at the bottom shelves and not staying cool near the top of the unit. Upon further inspection, found that the fan in the refrigerator was not spinning. Evaporator cover part is still on order. Office to reschedule ; O-emld tckt"

"Arrived on site for no cool. Removed damaged cover,housing,pan and evaporator cleaned oil due to leak,flushed system,replaced evaporator,compressor,cover,housing and drip pan. Vacuumed system down powered unit on found excessive oil still in system replaced drier again and attempted to flush system same issue excessive oil in system

"Arrived on site for a refrigerator with visibly broken parts. Upon arrival the customer stated a bin on the door had some cosmetic damage, and one of the pull out drawers kept falling out. Upon further inspection I found one of the rails on the shelf were not steady. One of the rivets on the shelf connecting the rail was loose and was allowing the rail to dip. This was allowing the bin to fall off and be unusable.

Arrived onsite for refrigerator making noise when running. Upon inspection found debris hitting when condenser fan was running. Removed debris. Tested unit and unit is functioning properly. No noise at this time.

"Arrived on site for broiler not cycling on during bake . Ran temp checks all is checking normal. Preheat is good . Element checked normal . Call tech , confirmed this model broil will strob on to assist bake element , but will not get cherry hot . Sr #7731466535. Job complete"

Onsite to install previou diagnosed parts. Replaced front right roller assy. Unit functioning as designed. Call complete.

"Onsite for washer making noises when filling with water. In diag, no errors. Found cold valve barely opening, not allowing proper fill and causing unit to be noisy when filling.Ordering valve assy. .; ordrng 1 W11127357 (Valve assy)"

Arrived on site for a dryer that?s not heating. Inspected unit and work area. Confirmed the customers complaint and disassembled the unit. Found proper voltage at the terminal block and checked all heating components. Found the element had no continuity. Replaced the element and tested the unit. The unit begin working as designed. Call complete.

"Onsite to install previously diagnosed parts. Replaced control. Adjusted and installed lower door using pins for the hinges Tested unit, bake and broil both turn on both upper and lower units, now functioning as designed. Call complete"

Arrived on site and inspected front load washer leaking. Confirmed the complaint and found the bellow is damaged in the front causing the leaks. Ordering the bellow. Office to schedule return services. Needs more work ; ordrng 1 WP8182119 (BELLOW)

"Onsite for fridge not dispensing water or ice. When dispensing, rear ISO valve only receiving 70v, no voltage from valve to ground. Found diode in harness needs replacing. Ordering harness w/inline diodes. Office to reschedule.; ordrng 1 W11229025 (Rear valve harness)"

"Arrived on site for a dryer that?s tripping the breaker every time the unit is turned on. Inspected unit and work area. Confirmed the customers complaint and check voltage. Found the correct voltage coming from the wall. The customer advised that the unit started messing up when he tied the neutral line to the line one side by accident and that ever since he corrected the wire connectors, the unit still has not been working. Checked continuity through the power cord and found the neutral and ground showed continuity together on both sides. Found the issue with the neutral line wire being screwed down onto the ground screw and connector. Remove the neutral line from the ground and placed it back on the neutral say connector. Plug the unit in and now the unit is working as designed.

Onsite to install previously diagnosed parts. Replaced UI console. Unit now functioning as designed. Call complete.

Arrived on site for washer not turning on. Upon arrival I confirmed unit was receiving stable 120v connection. Tried entering diagnostics but unit failed to entere on multiple attempts. After inspection of ACU I found diagnostics low on ACU was randomly turning on then failing and turning off. Ohmed drain pump and found it within spec at 20 ohms. I replaced ACU and reassembled and tested unit. Found washer could run through all cycles as designed with no further issues or leaks during repairs. Call complete

Arrived onsite for a dryer that is not powering on. Inspected unit and work area. Plugged in the unit and found the unit not powering on. Tested voltage at the terminal block and found proper voltage. Tested voltage to the user interface and found proper voltage but the UI not turning on. Opened the door and closed it and found the UI turn on but the power button and start button not working properly. Ordering UI for repair. Office will need to contact the customer to reschedule service due to an out of stock and PSP item. ; ordrng 1 W11378949 (CONSOLE )

Arrived on site and inspected front load washer leaking. Confirmed the complaint and found the bellow is ripped causing the leaking. Ordering the bellow. Office to schedule return services. ; ordrng 1 W11314648 (BELLOW)

Arrived on-site to test unit for lower spray arm melting. Found lower spray arm sitting on top on heater melting. Replaced lower spray arm and heater still had a lot of plastic on it. Needing new heater to fix issue. Office to reschedule. ; ordrng 1 W10518394 (Heater)

"Arrived on site and inspected side by side refrigerator not cooling properly. Took temperatures and got 41 in freezer and 64 degrees in the ff section. Amp draw on compressor was .8 both condenser and evaporator fans were functioning. Called SW and verified this is a sealed system repair. Order parts needed and will return with all previously ordered parts. Order authorization, sealed system technician and 2 hours. Office to schedule return services.; ordrng 1 WPW10662129 (CAPACITOR) and 1 W10139462 (Compressor Kit) and 1 WPW10189190 (START-DEV) and 1 WP978025 (Valve)"

Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced detergent dispenser and tested the unit. The unit is working as designed. Call complete.

Arrived on site for a washing machine that?s not agitating and it?s making a clicking sound. Inspected unit and work area. Found a cam disengaged from the shifter causing the issue. Replaced shifter with updated part and tested the unit. Unit is now working as designed. Call complete. ; used 1 W10913953 (ACTUATOR) from stock

Arrived on site and inspected washer not starting. Customer pressed the power button and the unit turned on as designed. Entered diagnostics and found there was an F2E1 stuck button error. I preformed the encoder test to unstick any keys that were causing the malfunctions. Unit works as designed. Job complete

"Arrived on site , replaced gearcase and slider . Ran load calibration and test wash all checked normal. No water leaks detected at time of service"

"Arrived on site to diagnose an oven/microwave combo that is not keeping time. Found no errors in diagnostics and performed factory reset on controls. Advised customer that depending on incoming frequency of electricity, time may run slow or fast depending on any hertz rating other than 60hz. No further repairs needed."

"Arrived on site to diagnose cooktop that is not lighting 2 of the burners. On arrival customer showed me that 2 of the burners would spark, but never ignite. Tried moving cap and head, and LF and RR burners still wouldnt ignite. Called tech line and talked with STEVE, SR7731469609. Tech line advised replacing the affected burners from the orifice holder upwards completely to resolve. Ordering all parts for the 2 affected burners. Office to schedule. ; ordrng 1 W11246765 (Front Electrode) and 1 W11220380 (Rear Electrode) and 1 WPW10597129 (Burner caps) and 1 W10594399 (LF Orifice Holder) and 1 W10597159 (RR Orifice Holder) and 1 WP8286813 (LF Burner Head) and 1 8286815 (RR Burner Head)"

"Arrived onsite for found hinge rubber removed and tested unit is operating as designed. Job Completed."

"Arrived on site for a refrigerator with water not dispensing properly. Upon arrival the customer stated they had additional issues. They found that the unit was also not cooling properly in the RC and FC. I checked temps and found the FC at 18?F and the RC at 58?F. I then put the unit into diagnostics mode and tested all airflow components. The FC fan never turned on, and you could hear the air baffle struggling to move back and forth. I then gained access to the evap and found a good frost pattern. While gaining access I found the evap fan intermittently turning on for a second and then back off over and over again. I checked voltage to the fan motor and found fluctuating voltage going to it. I tested a short defrost and found it working as designed. This indicates a bad control. I tested the water dispenser and found it spitting out water. I gained access to the back of the unit and found the plastic water line kinked. I adjusted this and then tested the water again. The water was dispensing as designed. I found a bad control on the unit. I advised the customer that until we replace the control we cannot truly test the baffle and fan motor. The customer accepted. Ordering all parts. The office to reschedule.; ordrng 2 W10316760 (Thermistor Kit)s and 1 W11089236 (Control)"

Arrived on site to test unit for RC not cooling. Found FC thermistor is open. LL RC light module out and bin broken.Office to reschedule. ; ordrng 1 WP2306010 (Thermistor) and 1 W11348580 (Bin) and 1 W11462342 (Module)

Arrived on site for ice issues. Diagnosed optics not shutting off icemaker replaced optics icemaker ran through a cycle and filled with water

"Arrived on site to replace switch, ice container, and harness, after replacing, unit filled and harvested, but there is a short in the wiring so the light is not coming on.

"Arrived on site for no cool. Powered unit on from main power switch,compressor and fans not running,controls unresponsive found unit Stuck in showroom mode,exited showroom mode ran diagnostics passed exited diagnostics exited showroom mode and entered standard cooling compressor and fans powered on."

Arrived on site for washer needing previously diagnosed tub skirt. Upon arrival I installed needed part then reassembled and tested u it. Found unit is no longer leaking from skirt and is functioning as designed call complete.

"Arrived on site to install previous diagnosed part. Gained access to inlet valve. Removed failed inlet valve and installed new. Assembled unit and tested operation. All tested good, no water leaks detected.

"Arrived on site to diagnose oven burners not igniting or intermittently igniting, upon arrival I found that the units burner caps are completely wrong and wont even sit properly on the burner heads, I am ordering the burners caps and the burner heads just in case to complete the repair. Office to reschedule return service when parts arrive. ; ordrng 1 W11344538 (Burner caps) and 2 W11344539 (Burner head)s and 4 W11344742 (Burner heax)s and 1 W11344746 (Burner head)"

"Arrived on site for washer not spinning correctly. Upon arrival I found an f7e1 error indicating a speed fault detection. Upon further inspection I found the teeth of the gear case and hub full stripped out and not grabbing tub to spin it correctly. After customer approval I installed both needed parts, reassembled and tested unit and found it fully functioning as designed. Informed customer unit is ready for use. Call complete"

Arrived on site for dishwasher leaking . Found leak from diverter motor and drain motor seal . Ordering sump and motor and drain motor also clamp for drain hose call to set return ; ordrng 1 370445 (Clamp) and 1 WPW10531320 (Drain) and 1 W11178672 (Sump)

Arrived onsite to replace previously diagnosed parts. Replaced control and valve. Calibrated and tested unit. Unit is functioning properly. Job complete

"Arrived on site to test unit for long fill. Found bad valves. Verified voltage was correct. Replaced valve, tested unit, unit works good. No leaks detected. Job complete."

"Arrived on site for customer complaint of unit not washing well on top rack found upper spray arm not rotating properly, found wash motor had good pressure, ordering tube, manifold, spray arm, and adapter cover. ; ordrng 1 WPW10340745 (Tube) and 1 WPW10571949 (Manifold) and 1 WPW10605345 (Spray arm) and 1 W10463892 (Adapter)"

"Arrived on site to diagnose dishwasher that is deteriorating. Customer pointed out he found some plastic pieces and dispenser door is not closing, and upper rack is sagging. Found adjusters cracked and not supporting the rack, and dispenser isnt latching. Ordering new dispenser and adjusters to resolve. Office to schedule when all parts arrive. ; ordrng 1 W10861000 (Dispenser) and 2 WPW10609586 (Stabilizer)s and 2 WPW10251047 (Cover)s and 1 WPW10609579 (Left adjustor) and 1 WPW10609578 (Right Adjustor) and 2 WPW10627763 (Rack Lever)s"

Arrived on site to install previously diagnosed parts. I installed the new harness and lamp housing. I informed the customer the new bulb is not covered and they will have to be charged for it. They let me know the apartment maintenance team would replace it. I tested the new parts with my personal stock bulb. The bulb is working as designed. I then used a microwave safe cup and tested the MW. I found it working as designed. Call complete.

"Arrived onsite for dryer with irregular temperatures. Unit does tumble. According to customer unit at times will not heat or overheat. Sometimes shuts off mid cycle and has to restart. Could not duplicate issue but ordering timer and cutoff and thermostats. Ordering heating element just in case. Office to reschedule ; ordrng 1 279838 (element,heater) and 1 W10900067 (cutoff-tml) and 1 WP3387134 (thrmst-fix) and 1 WP3977767 (thrmst-fix) and 1 WPW10185982 (timer)"

Arrived on site for refrigerator that is frosting up in the freezer section. Inspected unit and work area. Found frost inside the freezer all the way around the front portion of the freezer. The customer advised that it?s happened to her three times at this point. Check the gasket for any air leaks and could not find any gaps in the gasket. Found some gaps in the liner where it meets the cabinet. Use silicone to seal off air gaps. Advise the customer to ensure that they are closing the door fully at all times and to call back if they have any further issues. Call complete.

"Arrived on site for dishwasher dispenser not opening. Inspected unit and work area. Found clip on lid broken. Removed dispenser and found not repairable, will need to replace dispenser assembly. Removed failed dispenser and installed new. Assembled unit. Per diagnostics mode and tested all components. All tested good, no water leaks detected.

"Arrived on site and inspected refrigerator and found icemaker is overproducing. Inspected icemaker and found Bail arm is not attached. After reconnecting it icemaker cycled properly and arm is working correctly. Cleared ice cube pile on the bottom of the freezer, no parts used, job complete"

"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested the temps in the FC=44 degrees and RC=47 degrees. I inspected the FC evaporator and found no frost pattern. During this time, I could not hear the compressor operating. All fans are functioning properly. Placed the unit in diagnostics and tested thermistors and found all functioning properly. Test3d voltage to,the compressor and got 120V. Cycled power to the unit and checked the compressor and it continues to fail. Checked amp draw to,the compressor and got 0amps. Cycled power for approximately 5 mins and placed unit in diagnostics and tested the compressor and it continued to fail. I am ordering the compressor kit, access valve, UV dye drier, CNOTE-3 HOUR JOB. Office to schedule return service. No water leaks observed during service.; ordrng 1 W10841139 (Compressor kit) and 1 WPW10143759 (UV dye drier) and 1 TJ90SF8404 (Access valve) and 1 CNOTE (3 hours)"

"Arrived on site for front left burner igniting slowly and middle burner not lighting completely. Upon arrival I confirmed both complaints and began to inspect the unit. Upon further inspection I found the front left burner igniter not arcing quite high enough to ignite the gas. I replaced the burner head and after testing I found it igniting immediately, resolving the issue. Upon inspecting the middle burner I found the burner head corroded and not allowing all of the gas to flow through evenly. I replaced the burner head and tested it to find it igniting from every crevice correctly. Call complete."

Arrived on site for water issues. Ran water through a clear glass found sediment in water replaced after reservoir tested water no sediment in glass after replacement tasted water from unit good taste and no sediment in water

Arrived on job for complaints of icemaker not dispensing ice. Found ice container is defective. Gears are binding. Will need ice container to complete call.; ordrng 1 WPW10558423 (ice-contnr)

Arrived on site to test unit for right rear burner not igniting. Test unit and found igniter disconnected. Removed burner head secured connection to igniter test unit and unit test good job complete.

"Arrived on site and replaced freezer door diagnosed by previous technician, job complete"

Arrived on site for Refrigerator water dispense is not working. Pulled fridge from the wall to check water line. No kinks present. Removed filter from housing and reinstalled into housing. Water began dispensing as designed. Customer replaced the filter a while back. Water pressure most likely released filter from the fully seated position making the water no longer dispense. Now that filter is fully seated it is dispensing water as it should. No leaks detected. Job completed

Arrived back on site to install previously ordered parts. Used the silicone to correct the air gaps in the ff cabinet. Job complete

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the user interface and control panel and test the unit. The unit is now working as designed. Call complete.

Arrived on site for dishwasher that?s flashing an F8 E4 (Float switch open) error code. Inspected unit and work area. The customer advised that the unit was working prior to the remodeler is moving their unit and has since been flashing that error code. Opened up the bottom cover and found water in the float switch housing causing the error code. Remove the water out of the float switch container and tested the unit. The unit began working as designed with no leaks present. I advise the customer that it was most likely that water somehow got inside the float switch area when they were moving it and gave them tips on how to resolve the issue in the future. Call complete.

"Arrived on site and inspected leaking washer. Confirmed the complaint through diagnostics test mode and found the valve is leaking.

Onsite for fridge being noisy when cooling. Found FC fan and condenser fan running without any excessive noise. Found noise coming from FC evaporator due to refrigerant being pumped through the system. Evaporator only had partial frost pattern. Found leak at evaporator pic SDQP. No signs of any dye on high or low lines near compressor (I connected my hose to low side and dye came out when disconnecting). ; ordrng 1 W10233960 (Compressor) and 1 WPW10314205 (Evap) and 1 W11506635 (Access valve) and 1 WPW10143759 (Uv drier) and 1 AUTHO (AUTHO) and 1 SSTECH2HRS (SS TECH 2 HRS)

Onsite for fridge FC light out. Replaced FC led light module. Unit now functioning as designed. Call complete.

Arrived on site for refrigerator making loud noise. Upon arrival customer showed me video recording of sound coming from unit. Upon further inspection I found the cause had been a small amount of ice built up around the evap fan motor in FC. Found u it hadnt failed in cooling or defrosting yet. I swapped units from adc mode to standard 8hr cooling mode to help prevent any more uneven defrosting. Also need office to reschedule due to finding some shelves broken that need to be replaced within rc and left rc door.; ordrng 2 W10728185 (Rc left door shelf)s and 2 W10709163 (Shelves)s

Arrived on site and inspected French door refrigerator making unusual noises. Couldnt duplicate the noise until approximately 30 minutes into the call. Checked the condenser fan motor and compressor area and found no issues. Discovered the Evaporator fan motor and assembly and fan housing was causing he unusual noises. Had customer sign the defrost waiver and will order the parts needed to complete the repair. Needs more work. Office to schedule return services due to so customer can defrost the unit 48 hours prior to the next visit ; ordrng 1 WR60X25068 (Blower Assembly) and 1 WR14X26747 (Evaporator Cover Assembly)

Arrived on site for refrigerator needing previously diagnosed hv control. Upon arrival found temps in both compartments within range of set temps. Replaced hv control and informed customer to give unit 24 hrs t9 continue cooling before putting items back in. Call complete

"Arrived on site for a washing machine that has no power. Inspected unit and work area. The customer advised the unit was working at the prior home but after they moved, they plugged it in and the unit would not turn on. Check voltage filter and found proper voltage. Checked voltage at control and found proper voltage. Checked voltage going to the user interface and did not find any voltage. Replaced control and tested the unit again. Found the unit was still would not light. Check voltage going to the user interface and found proper voltage indicating a bad console. Officer already ordered the part so the office will need to contact the customer to reschedule when the part is made available.; saved tckt"

Arrived on site for a refrigerator that is making a buzzing sound. Inspected unit and work area. Force the unit into a cooling cycle and found the unit making a louder than normal buzzing sound coming from the compressor area. Went behind the unit and found the refrigerant line in the drip pan causing the drip pan to buzz against the metal undercarriage. Repositioned refrigerant line and the unit began to run and operate as designed without any abnormal sounds. Call complete.

Arrived on site for range not functioning properly. Upon arrival I found 240v to ACU. Upon further inspection I found power was being evenly supplied from main control to infinite switchs. Found both front infinite switchs burner and not allowing proper current transfer. Also found back to infinite switchs not always staying on consistently. Also found wires to front right burner burnt up. Will need autho from ahs before continuing any repairs. ; ordrng 1 WB24T10153 (Infinite switch (FR)) and 1 WB30T10133 (Element (FR)) and 1 WB24T10146 (Infinite switch (FL)) and 1 WB18X31230 (Infinite switch harnesses) and 2 WB24T10029 (Infinite switchs (back L&R))s and 1 Cnote (Need ahs autho)

"Arrived on site to inspect refrigerator not leveled. Upon further inspection, I found the unit rocking back and forth. I attempted to level the unit with the leveling feet in front, but found the floor is not level. I placed a shim at the back right wheel and attempted to level again and the unit leveled. No water leaks observed during service, job completed."

"Arrived on site for customer complaint of unit leaking out of front of door, found bellow not creating a good seal

"Arrived on site for wine cooler making abnormal noise. Inspected unit and work area. Powered unit to verify noise failure. Powered off evaporator fans. Found unit still making noise. Found failure is with condenser fan motor Removed failed fan and installed new. Tested operation. All tested good, no water leaks detected during service.

"Arrived on site to follow up on dishwasher that is not keeping the gasket sealed in the corner, gasket pulls out. Replaced door gasket and applied some silicon to the corners and behind the gasket to keep it planted. Call complete."

Arrived on site to test unit for no power. Found black wire at junction box not connected correctly. Secured black wire test unit and unit test good job complete.

"Arrived on site to diagnose washer making a lot of noise during the agitation mid cycle. I gained access to the unit and put it into service diagnostics, I found no fault codes. I put the unit into a manual, spin and agitation and was able to replicate the noise during the agitation but not the spin. I gained access underneath the unit and found the pulley wheel that is on the motor is broken slightly and was almost completely off the motor as well as the belt was barely on the cam. I am ordering a new belt and motor to complete the repair. The office will reschedule return service when the parts arrive.; ordrng 1 W11497303 (Motor assembly) and 1 W11239857 (Belt)"

"Onsite for washer not connecting to WiFi. Customer stated she had same issue with previous unit,then whirlpool replaced the unit. Called techline spoke to Austin SR# 7731449180 transferred me to WiFi team. WiFi team had me do a factory reset, unplug, and plug in unit. Tried to connect to network using customers WiFi. Unit would not connect and just say waiting on IP address. I then turned on my mobile hotspot from phone, connected my iPad on 2.4ghz and was able to connect unit to my iPad with no issues. Advised to replace console and try again. Also, customer has matching dryer and is connected to same network no issues. Called techline again spoke to Kathy. She informed me to have customer call whirlpool WiFi team for troubleshooting. Call complete."

"Arrived on site to install previously diagnosed and ordered part. Due to the main control failure, I removed and replaced the control and tested. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site for range showing an error L. I inspected the unit and work area. I found the burner display not working. I tested the burners and they activate like designed. I. Heckled voltage to the control and found good voltage. I checked voltage from the control to the burner displays and found good voltage. The unit will need a new console.; ordrng 1 W10894098 (UI)

Arrived onsite for wall oven with existing door issues (closing on their own) I am ordering 2 glass packs to be added to the existing glass packs in the doors. 1 extra glass per good. Returning tech use glass from packs ordered and add them to existing packs inside the doors leaving 2 glass panes in the door to weigh it down enough to keep it opened without closing. ; ordrng 2 W11455086 (Glass pack)s

"Arrived on site for refrigerator having frost buildup. Inspected unit and work area. Found ice buildup on bottom of freezer drawer and top front right corner of FC. Found door panel separating and allowing gasket to drop. Removed door and ice buildup. Found small crack in FC liner. Added silicone to crack. Glued bottom gasket in FC door. Assembled unit and tightened FC door handle. Tested door operation. All tested good, no water leaks detected. If failure reoccurs will need to replace FC door.

"Arrived onsite for unit making noise when washing. Currently shows me 2 videos on the noise. Looked under the unit and spun the cam by hand and saw plastic shaving. When trying to turn to the right the cam was slipping and grinding, not gripping to turn the basket. Ordered part. Rescheduled with customer. Customer would like sooner appoint if available. ; ordrng 1 W10721967 (CAM KIT)"

"Arrived on site to inspect refrigerator leaking water. Upon further inspection, the tenant advised that the water line at the back of the unit is leaking water when they get water from the dispenser. Pulled the unit out and removed the back cover and found the reservoir tubing with tape on it. Removed the tape and test3d the water dispenser and found where the tubing is cracked.

"Arrived on site and inspected refrigerator and found several interior lights are out. Replaced rear left LED in fresh food section and LED in freezer. After replacement they are all working properly again, job complete"

Arrived on site for The refrigerator doesn't make any ice or water. Upon arrival customer informed me the ice was making and dispensing as designed. Used a cup to press water dispenser pad and could not hear the valve turn on. Checked on off valve at wall. Valve was turned all the way on and no kinks in water line. Removed interior valve cover and found one of the connectors came out of the housing for the water dispenser valve. Resecured wire into housing and connected back to valve. Water now dispensing from water dispenser as designed. No leaks detected. Job completed. ; O-emld tckt

"Arrived on job for complaints of refrigerator not working. Found that there was no power to the fridge

"Arrived on site and set washer into a diagnostic cycle and sent videos to SW, washer will need to be rebuilt. SW ordered parts .; O-emld tckt"

"Arrived on site and replaced part diagnosed by previous technician, upper rack is now working properly, job complete."

Arrived onsite to replace nozzle inside the bellow. Replace nozzle. Unit was already washing. No leaks at this time. Job complete.