"Arrived on site to test unit for elements not working, tested unit found rear left element shorted, customer stated that oven turns off randomly, replaced element, switch and control as precautionary do to the random power loss, tested unit unit is now running as designed, job complete installed WPW10342780, W10917724, W11594156"

"Arrived on site for items freezing on top self . Found all shelves had items pushed on to back wall . Advised on items on shelf placement, also switched discussed to colder fz . Cleaned coils . No water leaks detected at time of service. No parts installed . Job complete"

"KRFC704FSS02 Arrived on site to replaced ordered parts. Replaced all ordered parts. Tested water and ice paddle and now unit is functioning as designed. No leaks present at this time. W11251709 dispenser paddle, W10809296 water guide, W11222983 trim and W11204892 door ice separator"

Arrived on site to inspect unit for leaking from front. Found retention spring for face of bellow has broken. Ordering retention spring and will return. Rescheduled for 5/29 NO PARTS USED; ordrng 1 W11266654 (Bellow retainer)

Arrived on site for outer door glass not in place.Found outter door glass has pooped off bottom of door . Added red tape to bottom of glass and adjusted and tighter down tabs . Called tech line and documented with them .Sr 7739157524No gas leaks detected at time of service. Job complete

Arrived on site to install lower harness to resolve broken wires to drain pump. Replaced harness ane verified proper operation. Parts used - W11590868.

Arrived onsite for range burners not working correctly. On inspection 1 out 4 of the burners would get up to temperature. Installed 2 of the small elements and 1 large element. The small elements reached temperature but the large element only heated to 150?. Inspections on the receptacle for the large element showed that it was rusted and part of it was missing. I installed 1 of the 4 element receptacle on the large element. The large element is now heating correctly. WP9761346 WPW10345407 814399

Arrived on site for with new refrigerator door. Replaced door. Verified operation. Call complete.

"Arrived onsite to rebuild a washer. I tore the washer down and when I opened up the new tub I found one of the mounting brackets broken in half. I put the washer back together with all the old parts and explained to the customer that if they tried to use it, it could possibly leak worse than it was leaking because of all the debris that broke loose when disassembling it. I left the other nine parts with the customer in their garage. Ordering 63849 tub. Office to RS.; ordrng 1 63849 (Tub)"

"Arrived on site for washer needing gearcase w11454734, cam w10721967, and hub w10528947. Upon arrival reconfirmed issue and installed parts. Tested unit and found no failures or leaks, call complete"

"Arrived on site to inspect dishwasher not working. Upon further inspection, I found the tub full of water and pressed the cancel button to engage the drain pump to remove the water. I placed the unit in diagnostics and found error code F4E3-motor failure. Cleared the code and continued with testing and found the motor does not come on. I advanced through testing and the dispenser, drain pump,and heater all function properly. I removed and replaced the sump assembly and retested and unit is operating as designed. No water leaks observed during service, job completed. W11613570"

"Arrived on site for a dishwasher that will not drain. Inspected unit and work area. Customer advised that the unit had been working fine up until recently and that when they try to drain the water out of the dishwasher, it does not drain. I attempted to drain the unit and did not find any water being sent to the sink. Gained access to the drain hose attached to the bottom of the sink and use the shop vac to remove some of the water. After starting it up, I found a big clump come through the dishwasher drain hose. I attempted to drain the dishwasher with the drain hose, detached and put in my shop vac. I found that the dishwasher was able to drain the water. I reattached the drain hose beneath the sink and tested the unit again. I found the unit working an operating as designed. I tested the unit one more time just to be sure and did find the unit feeling, recirculating, and draining as designed. Call complete. No parts were installed."

"Arrived on site to install previously ordered parts. Replaced all 5 knobs, 2 W11116443,W11116441,W11115546,and W11115543. Test all burners on unit and all heat settings. Unit is operating as designed. Job complete"

"Arrived on site for a dishwasher that will not dry dishes and is not washing dishes well. Inspected unit and work area. The customer advised that she knew it was wrong and that the heating element does not work. She said that the water that comes in is cold, and does not actually wash dishes well because the water is not hot enough and with the heater not heating the water, it doesnt clean. I ran the unit through diagnostics and found an F7 E1 (heater not heating) error code. I did find corrosion on the element indicating the element had failed. I replaced the heater element and tested the unit. I found the unit working in operating as designed with no leaks present during operation. The customer advised that at this point, she wants this unit replaced and asked her if she can contact. I informed her that she would need to contact whirlpool for anything like that. I went ahead and called whirlpool Tech line and spoke to Austin SR# 7739152811. He advised that he noted the file, but that the customer would need to contact customer service. He advised that because the unit was fixed, he doesnt know that they would really do anything at this point. However, he advised that she can call Lynn if she wishes. The unit is working an operating as designed. Call complete. W10518394"

Arrest onsite for cooktop burner not igniting. On inspection found that the right front burner was sparking every once in a while. I moved the wire on the spark module and the issue stayed with the wire. Installed a new spark wire and the unit is operating as designed now. One of the SS screw head that holds the cooktop to the orifice holder is stripped out. Ordering a new screw. No gas leaks detected during service. W11507531; O-emld tckt

"Arrived on site for oven not working, whenunit gets hot it shows a error. Found f6e9 twice. Communication error. Per tech sheet Verified continuity upper p1-4 to j15-3. Lower p1-4 to j15-3. Between lower p1-1, lower p1-2, p1-2 upper. Replaced appliance manager upper. Verified operation. Call complete. W11448962"

"Arrived on site to inspect unit for lid not locking. Upon closer inspection error code f5e2 present for lock failure. Replaced latch, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11565030"

Arrived on site for washer knocking during spin and rinse cycle . Ran diagnostics and found drain hose hitting back of cabinet . Shifted hose and also followed service pointer W11695259. Unit is quieter in second test wash . Also ran drain and spin . Shocks and cam are in good shape . No water leaks detected at time of service . No parts installed . Job complete

Arrived on site to test unit for unit leaking. Test unit and found front legs had pushed backwards making unit lean forward from the bottom making unit leak. Leveled unit correctly test unit and unit test good job complete. No parts used.

"Arrived on site to inspect refrigerator door not sealing. Upon further inspection, I found the left FC door gasket not sealing properly at the center mullion (photo). When I opened themFC door, I found frost/ice built up inside the FC section (photo). I cleared the ice/frost and cleaned up the FC section and using my heat gun, I heated the gasket and adjusted it and closed the door to test. At that time, I found the unit was not level as it rocked back and forth from front left to back right. I leveled the unit and re-heated the gasket and tested. Door is not sealing properly (photo). I left a note on the unit to keep the doors closed for at least 24 hours to allow the gasket to mold to,the chassis and cure. Unit is operating as designed. No water leaks observed during service, job completed. No one on site to sign for receipt. No parts installed"

"Arrived on site to diagnose microwave that is losing connection / power. Customer will come in and see power loss message. This has never happened while the unit was in use. Due to being unable to duplicate the issue, no parts recommended per tech line. Line noise, moisture, or supply issues can all cause these symptoms. Unable to duplicate. Call complete."

"Arrived on site to inspect compactor not turning on. Upon further inspection, when I pressed on the start button, the panel caved inward and the unit failed to turn on. I pulled the unit out and removed the panel and found the UI mount was broken. Using a screw from my extra screws box, I remounted the UI to the panel and retested and the unit continued to fail. I found the yellow wire connector on the main harness was not fully plugged into the UI and adjusted and retested. The unit continued to fail. I am ordering the console (control panel), panel fascia, UI control and switches and scheduled return service for 05/30/24.; ordrng 1 W11243179 (Safety switch) and 1 WP777811 (Directional switch) and 1 W11050447 (Panel fascia) and 1 9872039B (Console) and 1 9871829 (Tilt switch) and 1 W10813586 (Control switch) and 1 777380 (Rotary switch)"

"Arrived on site for refrigerator needing sealed system repair. Upon arrival recovered refrigerant and installed compressor w11557425, wpw10143759 uv drier, w11506635 access valve. Pulled vac and recharged system with 53g of r600. Found psi levels at -10/80 (low/high sides). Found equalized psi at 28. Found evap frost pattern even. Informed customer to give unit 24 hrs to stabilize temps. Call complete"

Arrived on site to test unit for right side oven bake not working. Test unit and found igniter not sparking. Pulled unit out and found orange wire to igniter disconnected. Secured orange wire to bake igniter test unit and unit pre heated job complete.

"WDF330PAHS5 Arrived on site unit spray arm not working. Upon arrival, customer mentioned it washes perfectly but missing a retaining screw for the kick plate. No other issues. Ordering WPW10503548 fastener. No water leaks detected at this time. Customer requested to reschedule June 14th.; ordrng 2 WPW10503548 (Fastener)s"

"Arrived onsite for sealed system repair. Replaced compressor, drier and access valve. Pulled vacuum and held. Charged per spec and tested. Unit is now functioning properly. Customer to monitor temperature over 48hrs for stabilization. Job complete. Used wpw10507886, wpw10143759 and w11506635."

Unable to verify warranty status. No service provider. Customer will reach out to Home Depot and WP . No parts installed . In listening to customer issue would recommend sending sump and motor . Job complete.

Arrived onsite for washer leaking. On inspection started the unit in diagnostic mode. Found water was leaking from the back left. N further inspection found that the water inlet valve was leaking from the middle inlet valve. I pulled the valve and did not seeing thing cracked or broken. I removed the rubber seats and moved them to another position in reinstalled the valve. Tested the washer and it is not leaking any more but the connector on the valve has corrosion on it from the water leak. Ordering a new valve and a new ui bezel to fix the crack on the right side of the bezel. No parts were installed and no more water leaks.; ordrng 1 W11172234 (Inlet valve) and 1 W11112662 (Ui)

Arrived on site with new brackets. Installed brackets. Reset legs. Verified operation. Call complete. WP8269145

Arrived onsite for rust on the fc door. On inspection there was rust on both side of the door below the dispenser. One of the rust spot was a hole the rusted though from the inside of the door. On further inspection I found why the water was leaking. The fill tube was closed up by sediment that had been building up and closing the fill tube hole. When the icemaker would call for water it would come out at a higher pressure and the stream of water would shoot over the ice tray and run down in to the ice bin and then out the ice dispenser down to the water tray. The tray would fill up and it would run into the inner part of the door from the corner of the tray. See pics.7739155562

Arrived on site for dryer not turning on. Upon arrival found thermal fuse w10909685 broken as well as W10906551 lint screen housing broken which lead to thermal fuse failure. Ordering the above mentioned parts and rescheduled customer for 05-30-24; ordrng 1 W10906551 (Lint screen housing)

"KDTE304LPA1 Arrived to instal previously ordered part. I removed and replaced the pump assembly and prior to testing, found damage within the tub and inner door areas. The machine will need the tub, inner door, all mounting hardware, blanket, lower kick panel and mounting inserts. No leaks observed during service. Please allow two hours for return service. ; ordrng 1 W11559689 (Inner Door) and 1 W11545318 (Panel, Kick Plate Outer) and 1 W11579528 (Panel, inner) and 1 W11573704 (Shield) and 1 W11573700 (Insulation) and 2 W11551775 (Scew)s and 1 W11409866 (Tub) and 1 W11553445 (Shield, outer) and 1 W11502191 (Mounting Hardware)"

"Arrived onsite to replace faulty gearcase and suspension. During disassembly found washplate seized. Had to force washplate off and failed. Replaced washplate its new. Further disassembled and found gearcase shaft seized in between basket and tub. Unit will need complete rebuild. Unit will need additional spanner , tub and basket. Will need authorization. ; ordrng 1 W10324650 (Basket) and 1 W10324648 (Tub) and 1 WPW10215093 (Drin pump filter) and 1 WP8533928 (Drain pump filter screw) and 1 2hrs (2hrs)"

Arrived on site for a wall oven that is flashing an F9E0 (Mis wired oven) error code. The customer advised that the unit showed that error message about four months ago and it sat on the screen for two weeks before going away. Advised that it worked again for maybe a week and then flashed that error code again. I ran the unit into diagnostics and confirmed that error code but also found an F1 E1 (relay board failure) error code. I checked all wiring and found all wiring was connected. I replaced the appliance manager and tested the unit. I found the unit working and operating as designed. Call complete. W11448962

"KSGG700EBS1 Arrived on site for control panel not operating. Upon arrival, the display stated controls not responding. Upon disassembly, found residue on the control board. Called tech line and spoke with Aaron SR#7739151126 advised to replace whatever parts necessary to complete repair. Proceeded to replace control however display became glitchy. Ordering another control W11034208 and display harness W11176109. Office to reschedule ; ordrng 1 W11176109 (Display harness) and 1 W11034208 (Control)"

"Arrived on site to test unit for no ice production, tested unit found found ice maker is switched off, turned on ice maker and ran cycle, ice maker is running as designed, advised customer to allow 24-48 hour until bin is full,no leaks detected job complete no parts installed"

"WDP540HAMZ4 Arrived to inspect drying and heating issues. Service test mode had 5-1 as the only stored error and I cleared for testing. Running through the entire service test mode, after reset, cleared the control and the element worked as designed. I advised the customer with detergent type and amount. No leaks observed during service."

"Arrived on site for a defective compressor,p. Replaced defective compressor,drier,service valve,repaired suction line,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. Used w11580057,w11506635,wpw10143759"

"Arrived onsite for dishwasher leaking. On inspection customer showed me the damage to the cabinets, took pick of the damage from the leak. I did not see any evidence of where the water came from. Put the unit in diagnostics mode and as water started to enter the unit I saw water streaming down the left back leg. I stopped the unit and pulled out the unit. I found the drain hose that connects to the water inlet port had come undone. On further inspection I found the clip that keeps the drain hose from popping out when drain pump is activated under the dishwasher. I installed the drain and the clip back on to the unit and tested it again. Talking with the customer the unit flooded the house on the 3 use of the dishwasher. It looks as the issue happen during installation.No more leaks detected during the testing phase. No parts were installed."

"KDFE104KPS1 Arrived on site for unit lights not coming on. Upon arrival, proceeded to use consumer cycles and all options on cycle and options did not illuminate. Tone was present when pressing buttons. Ran diagnostics and passed. No faults stored. Called techline and spoke with Leon and advised to unplug unit and re plug. Unit came back on and lights started illuminating as designed. Ran a consumer cycle and now unit is functioning as designed. No leaks detected at this time. No parts replaced."

"MVW7232HW0 Arrived to inspect non-operation. F7E4, F3E3 and F2E1 were stored in memory and I cleared for testing. Finding the rotor would not engage, I temporarily replaced the failed cam with a spare to get the customer by. The rotor teeth were damaged and the rotor will be required to complete service. Returning tech to instal gear case, slider and rotor. No leaks observed during service. ; ordrng 1 W10915701 (Rotor)"

Arrived on site with new module for burner not lighting. Removed back panel. Replaced spark module. Verified operation. Call complete. W11590249

"Arrived on site for dishwasher not finishing cycle and showing errors. Found f9e1, drain pump is running but barley moving water. Accessed drain pump and it is clear. Inspected and found drain line kinked as dishwasher was pushed too far back. Advised customer unit needs to be forward more and new drain installed. Customer ok and allowed me to move unit forward. Reset for tues 4th. Am; ordrng 1 W11414944 (Drain line)"

"WVU37UC0FS1 Arrived on site for unit not pulling on one side. Upon arrival, tested unit and found medium and fast settings are functioning as designed. Showed customer the location of the blower housing. There is no sort of adjustment for the blower to pull more central. Its fixed on one location. Unit is functioning as designed. No parts replaced."

"Arrived on site for unit, not sitting flush. Upon arrival customer stated that cooktop was repaired but oven that is installed underneath cooktop was not set back into place correctly. Inspected unit and found unit was correctly reinstalled but customers complaint was that it was sitting too close to the cabinets. Showed customer the cabinets do not have even spacing, which is why the unit is sitting closer to the cabinet drawers on the left-hand side. Took pics.Did insert a shim per customers request. Took pics of unit level left to right. Customer cabinets are not even. Customer will contact builder/contractor."

Arrived on site to test unit for unit not heating test unit and found heating element coming on. Advised customer to use rinse aid for better drying cycle. Job complete. No parts used.

Arrived on site and replaced previously diagnosed tub(W11409866). Unable to test unit as no water supplied. Job complete.

"WRS325SDHZ08 Arrived to complete sealed system. The capillary tube was extremely short and required additional tubing to be installed, vacuuming the system, it held for an additional 15 minutes with no loss. I charged with the MFG calculated refrigerant charge and tested. The unit started cooling as designed. No leaks observed during service."

"Arrived onsite for stalling drive motor. Replaced the control and motor and blower wheel together. All checks good. Unit is now operating as designed. W11525997, W11549461, WP697772"

Arrived on site and found lid damaged on left side. Replaced lid(W11513252) and spacer bearings(W11638181 & W11638180). Unit now working as designed. Job complete.

Unit in 242. Arrived on site to replace leveling legs to reduce vibration from the floor. Replaced legs and tested. Unit is functioning properly. Job complete. Used part number 49624 (4).

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the unit in a vacant apartment and there were scratches on the floor in front of and to the left front of the unit (photo). I found the unit unplugged and plugged it in. I pulled the unit out and removed the back cover and found the dust shield wet (photo). I found the unit not cooling and using my liquid leak detector, I tested the welds and lokrings on the sealed system and found one of the lokrings has a small leak (photo). I am ordering the compressor kit, pre-cooler, UV dye drier, access valve, NITROGEN, R600, CNOTE-2HR JOB, and CNOTE-COPPER CAP TUBE. Office to schedule return service. Unit left unplugged for safety and no water leaks observed during service.; ordrng 1 W11557671 (Compressor) and 1 W11678305 (Precooler) and 1 WPW10143759 (UV dye drier) and 1 W11506635 (Access valve) and 1 NITROGEN (NITROGEN) and 1 R600 (R600) and 1 CNOTE (CAP TUBE COPPER) and 1 CNOTE (2HR JOB)"

"Arrived on site for fresh food section warmer then normal. Customer stated temp have gone back to normal couple days prior to visit . Ran all diagnostic tests . All checked normal. Did find some water stains in pantry control and looks like soda or something had placed up into UI control. Replaced ui and pantry control WPW10769076, W11330971. No leaks detected. Job complete"

"Arrived on site to test unit for not starting. Found blue wire to motor molex was not seated properly. Secured connection, unit now turning on. Found element not receiving voltage. Recommend motor replacement for bad centrifugal switch. Scheduled for 5/30. No parts replaced at this time. ; ordrng 1 WP694089 (Blower wheel) and 1 279827 (Motor) and 1 W10900067 (Cutoff)"

"Arrived on site to inspect wall oven tripping the breaker. Upon further inspection, I found the unit display blank. I checked the breaker and found it to be a GFCI breaker and it was tripped. I cycled power to the unit and placed the unit in diagnostics showing no error codes. I tested the components in diagnostics and the unit is operating as designed and not tripping the breaker. I tested the unit in Bake mode at 350 degrees and while testing, the builder rep arrived and advised that the unit trips the breaker when it is cooling down. Once the unit reached preheat temp, I turned it off and allowed it to cool and the unit did not fail. As a precaution, I removed and replaced the main control and retested and the unit continued to operate as designed. I attempted to contact the builder rep and left a voice message letting him know that I could not duplicate the issue and replaced the control as a precaution. Unit is operating as designed, job completed. No one available to sign for receiptW11649350"

Arrived on site for range showing f2e1 error. Upon arrival confirmed failure and found control failing even after reset. Found control sent for repairs wasnt correct to model. Ordering W11620724 control and will need office to reschedule once availability of parts is known; ordrng 1 W11620724 (Control)

"Arrived on site to test unit for not draining. Upon arrival unit has been disconnected from water and power. Connected to power and activated drain pump, pump is not engaging. Inspected wiring harness and found wire from drain pump wire connector at the control has came out of its spade connector. Replaced harness (W11568984) and control (W11419171) as precautionary. Tested unit, all components are properly engaging, unit is running as designed, job complete."

Arrived on site to replace console and probe. Replaced both parts test unit and unit test good job complete.

"Arrived on site to inspect unit for not working. Upon closer inspection customer complained fc isnt cooling found gasket not seating on left side of door. Used heat gun to reform gasket, tested unit, unit is running as intended. No leaks present at this time. Job complete. NO PARTS USED"

"Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. The customer advised that the lower icemaker is still working but that the upper icemaker does not. I ran the unit through diagnostics and found all tests pass, including icemaker, error codes. I took temperature of the freezer and found it at 6?F going through a defrost. I found the refrigerator at 37?F. I went ahead and replaced the icemaker and tested the unit. I found the unit working and operating as designed. Call complete. W11658802."

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the lower main harness and in the process, I found where the harness was damaged (photo). I calibrated the unit and then tested in diagnostics and the unit is operating as designed. Control and drain pump not needed. No water leaks observed during service, job completed. W11643701"

"Arrived on site to test unit for not cooling. Inspected unit and found condenser fan motor is not engaging and compressor extremely hot. Compressor has been kicking out on thermal due to condenser fan not running. Compressor windings have also been damaged due to the heat. Will need to replace condenser fan motor, and replace compressor. Unit is r600a, requesting 2 hours. Ordering parts required, no parts installed, office to reschedule.; ordrng 1 W11578915 (Condenser fan motor) and 1 W11580057 (Compressor) and 1 WPW10143759 (Dye drier) and 1 W11506635 (Access valve)"

"Arrived on site for clothing caught wrapped around agitator and dryer door moves and does not stay wide open. Upon arrival,inspected unit and found clothing tie string wrapped around agitator. Removed agitator to free up string. As far as dryer door. It is operating as designed there is no spring or latch to hold door in certain position. The unit is leveled correctly. Gave customer recommendations also advised to use laundry bag for small articles. Job complete. No parts needed"

"WRT311FZDM02 Arrived on site for FC door scratched. Upon arrival, confirmed FC door was scratched. Customer also requested to switch door opening from right to left. Proceeded to replace FC door and adjust door opening direction. Unit is now functioning as designed. No water leaks present at this time. LW10642554 door FRZ and W11178521 name plate"

Spoke with customer and notified them gaskets still needed to be ordered and rescheduled them for 05/30/24 to complete repairs; ordrng 2 W10846057 (Gasket)s

Arrived on site to test unit for loud noise from FC. Found ice maker wall fill chute was not installed properly. Adjusted chute and filled gap between chute and liner with silicone. Advised customer to allow 24hrs for silicone to dry. Job complete.

"Arrived on site to inspect cooktop rusting. Upon further inspection, I found rust around the knobs on the cooktop (photo). I attempted to clean the area and the rust remained (photo). It appears the cooktop finish was not completed in this area. Also found the knobs have began to melt (photo). I am ordering the cooktop and four (4) knobs and office to schedule return service due to the availability of parts. No gas leaks detected during service. No parts installed on this visit.; ordrng 4 W11366438 (Knob)s"

"Arrived on site to test unit for not being balanced. Tested unit found suspension extremely bouncy and noise comkng from under the unit. Replaced suspension (W11130362). Also replaced cam (W10721967) and shift actuator (W10913953) as precautionary. Unit is running as designed. If issue persists, recommend returning with gearcase and washplate due to washplate being seized on gearcase shaft. No leaks detected, job complete."

"Arrived on site for rust on door panel. Found panel rusting above vent , no issues found with vent . Replaced panel . All checked normal. No water leaks detected at time of service . Job complete."

"Arrived on site for a defective compressor. Removed defective compressor,installed a new compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. Usedwpw10143759,w11506635,w11574734"

"Arrived on site to diagnose oven not heating. Customer advised that if they set the temp over 400 they get a fan speed error, F8E0. Found a history of that error present. When I tested the unit I found the blower was surging and not staying at high speed. Ordering blower to resolve. Return visit set for 5/31.; ordrng 1 W11598119 (Blower)"

Arrived on site to replace burner heads and caps. Test unit and unit test good job complete. W11319683 x2 w11319673 w11319224

"Arrived on site for unit making noise. Upon arrival, tenant played video of noises that matches gurgling sound I am finding. Contacted techline for assistance. Spoke with Curt. Found that the design of this unit that there is not any adjustment that can be made to slow flow of refrigerant. Unit is operating with normal sound. SR# 7739154506 job complete. No parts used"

"JDPSS246LL1 Arrived on site for unit flashing F8E4 error. Upon arrival, ran a diagnostics while inspecting the drain pan. It was filled with water with no signs of limestone buildup on the sides of the pan. Cleared water and triggered the switch to test. The switch is working as designed. Continued to run consumer cycle. Ran for about 30 minutes and no signs of leaks. Enter diagnostics to check errors and found F8E4 and F9E2. Cleared error. Customer will monitor unit and will take pictures and video recording if the issues occurs again. Instructed customer on how to remove kick plate and drain pan for reference. No water leaks detected at this time. No parts replaced"

"Arrived on site for no ice. Ran diagnostic 'bf error if no ice,ran fill test failed diagnosed unit will need another icemaker and fill tube with heater. ; ordrng 1 W11515313 (Fill tube)"

"Arrived onsite for sealed system repair. On arrival tapped system and found flat. Removed manufacture dryer and installed dryer for access port. Charged system with 140 psi nitrogen. Lost 5 psi in 15 minutes. Could not locate any leaks. Called tech line for assistance. Spoke to Steve, SR#7739156327. Tech recommended increasing nitrogen to 250 psi. Was now loosing 15 psi in 5 minutes. Still could not find visible leak. Tech sent for review to engineering. Waiting on response . Used drier wpw10143759 and nitrogen."

Arrived on site test unit for flames to high. Customer had bought conversion kit. Found and regulator and replaced regulator test unit and unit test good job complete. W11087445

Arrived on site to replace sump and motor and bottom spray arm. Replaced sump and motor and bottom spray arm and new sump and motor leaking too. Will order new sump and motor and new adjuster kit office to reschedule ; ordrng 1 WPW10780877 (Sump and motor) and 1 W10712394 (Adjuster kit)

"Arrived onsite for refrigerator not making ice. On inspection the ice maker housing temperature was 23? the fc was 12? rc was 39?. I tested the Icemaker, it passed the harvest test. It had the E2 error message on test 56,I called for water and it filled the ice tray. On further inspection found the condenser 50% clogged, I cleaned the condenser and the temperature in the icemaker housing dropped to 16? the fc dropped to 1? the rc went to 36?. On further inspection the damper is making a really bad noise in the RC every time you open the door. Ordering the damper.Customer is going to let us know if the unit starts to produce ice. ; schdld next appmnt for 5/30 THU !"

Arrived on site and replaced bezel(W11550898). Advised customer to periodically run cleaning vinegar through softener dispenser to assist with the prevention of softer crystalization. Job complete.

Arrived onsite for panel finish pealing and rusting at the bottom. Replaced panel. Unit is now cosmetically correctly advised customer on repair. W11613483

"Arrived on site for IM not working . Found damage to valve ,fill tube and extension . Looks like back of unit got hit . No damage to cabinet . Ordering IM kit . No water leaks detected,unit is not hooked up to water supply. Call to set return . No parts installed . ; ordrng 1 W10715708 (IM kit)"

Arrived on site to inspect unit for scratches on door. Upon closer inspection found we had wrong model number updated model number and found door brought does not match schematics of correct unit. Office to reschedule. O PARTS USED; ordrng 1 LW11026357 (Fc door)

Arrived on site to inspect unit for scratches on door. Upon closer inspection found we had wrong model number updated model number and found door brought does not match schematics of correct unit. Office to reschedule. O PARTS USED; ordrng 1 LW11026357 (Fc door)

"Arrived on site to test unit for long dry times. Tested unit found all components engaging. Ran vent test and found vent is restricted not allowing heat and moisture to escape. Recommend customer to hire a professional vent cleaning service in order to restore proper airflow. Unit is running as designed, no parts installed, job complete."

"Arrived on site to test unit for no ice production, tested unit found found ice maker is switched off, turned on ice maker and ran cycle, ice maker is running as designed, no leaks detected job complete no parts installed"

Arrived on site for microwave sparking in inner cavity when used. Upon arrival found previous paint area had bin burned again and and increased to two inches. Documented with safety Sr# 7739107960 that nothing further could be done with liner and instructed customer to contact whirlpool. Call complete

Arrived onsite for refrigerator in show room mode. On inspection found the door switch was stuck behind the toe plate. I adjusted the toe plate so the door switch would not get caught on the plate. The unit is operating as designed and no parts were installed on unit.

"Arrived on site to test unit for not drying dishes. Tested unit found all components properly engaging. Advised maintenance supervisor that on all plastic tub dishwashers, we highly recommend that customers use rinse aid to help with the drying process. Unit is running as designed, no parts installed, no leaks detected, job complete."

"Arrived on site to test unit for water leak. Customer stated that when ice maker is on, unit will leak from under the unit. Cycled ice maker and found that the 1/4 water line connected to valve has not been inserted fully causing water to leak. Properly inserted line into valve and ran another cycle on the ice maker, leak has been resolved. Unit is running as designed, no parts installed, no leaks detected, job complete."

"Arrived on site to test unit for control not working. Attempted to started preheat cycle, start button does not work. Replaced control (W11594224) and tested, start button is now activating cycle and unit is running as designed, job complete."

Arrived onsite and found unit operating with proper with to not spin out on the first go. Checked base functions and calibrated. Unit is working as designed in diagnostics. Advised customer on findings. All checks good. No parts used.

Arrived onsite for a dishwasher with the detergent just setting in the bottom of the machine after a cycle. I found an F4E3 and F7E1 error and found voltage to the pump and the pump not working. I replaced the pump and motor. I deleted the errors and tested the machine. All is working as designed and there were no water leaks present at the time of service. Call complete.

"Arrived on site. Ohmed heater,heater ohmed out correctly,replaced evap thermistor and main control,powered unit on compressor and fans powered on. Used w11558182,wpw10384183"

"Arrived on site to test unit for not heating. Upon arrival customer stated unit is heating properly but her timer intermittently does not work. Could not mimic issue. Replaced timer (WPW10185992) as precautionary, tested unit, unit is running as designed, job complete."

"Arrived on site to test unit for no ice production, tested unit found ice bin full, customer stated that its making ice but dispenser is not working, inspected and found dispenser motor ceased, will need to replace motor and shaft, ordered parts rescheduled for 5 /29 no parts installed ; ordrng 1 W10822606 (Dispenser motor) and 1 W11509548 (Shaft)"

"Arrived on site to diagnose refrigerator making loud noise when in use. Traced noise back to FC. Could hear that when the evap fan is running, there is excessive vibration noise coming through the cover. Removed cover and found the evap fan motor vibrating excessively, and noise reverberated through the panel. I replaced the fan motor and insulated the fan housing and panel. Retested and found noise was reduced to a normal level. Repair completed. Parts used - 2x W11113654, WP2315549."

"WRS321SDHZ08 Arrived to install previously ordered parts. I found the issue was with the connector on the capacitor and a connector repair would have sufficed, but the harness wrap had been removed and I replaced the lower harness area. The motor was not operating as expected and I replaced it and the control, including the cam and shifter to ensure integrity of the repair. No leaks observed during service."

"Spoke to customer regarding dryer. Customer stated unit is working as designed and doesnt need service, call complete"

"Arrived on site for dryer making a random squeaky noise. Upon arrival traced noise to idler pulley. Used repair kit 4392065 and replaced belt, pully, and rollers. Found noise no longer present. Call complete"