Service History 552

Near Cedar Park, TX 78613
James
Job Details: 07/28/2020
DRYER GE GTD42EASJ2WW Arrived on site and installed new base and top bearing. Tested operation and found unit working properly. Job complete
Near Austin, TX 78739
Luis
Job Details: 07/28/2020
REFRIGERATOR KITCHENAID KBFN506ESS01 Arrived on site for door issues. Found bushing on hinge to spring not fully secured to hinge causing arm extension not to operate keeping switch closed. Installed bushing to hinge correctly tested door operation unit working as designed.
Near Georgetown, TX 78633
Cliff
Job Details: 07/28/2020
WASHER WHIRLPOOL KAWS677EQ0 Arrived on site to diagnose a washing machine with the timer that is not turning properly. Found no mechanical failures or repairs needed at this time. No leaks were found at time of service.
Near Austin, TX 78741
Jacob
Job Details: 07/28/2020
WASHER MAYTAG MVWC565FW1 Arrived onsite for unit not starting to pour in water. Tested unit. Found that drain motor was not working and control would not let unit start. Replaced drain motor and control. Tested unit. Unit test good. No leaks at this time. Job complete
Near Dripping Springs, TX 78620
Leonardo
Job Details: 07/28/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Arrived on site to test unit for not cleaning. Tested unit found bad inlet valve causing unit to not receive water. Replaced valve, tested unit, unit works good. No leaks detected. Job complete."
Near Round Rock, TX 78681
David S
Job Details: 07/27/2020
REFRIGERATOR LG LFX28968ST/02 Arrived on site to install previously diagnosed parts. I gained access to the drain tube and replaced with new. No water leaks detected. Job complete.
Near Austin, TX 78702
Leonardo
Job Details: 07/27/2020
RANGE WHIRLPOOL WFE505W0JS0 "Arrived on site to test unit for damaged cooktop. Tested unit found cooktop was scratched. Replaced cooktop, tested unit, unit works good. Job complete."
Near Austin, TX 78702
Leonardo
Job Details: 07/27/2020
RANGE WHIRLPOOL WFE505W0JS0 "Arrived on site to test unit for damaged control panel. Tested unit found dent on control panel. Replaced panel, tested unit, unit works good. Job complete."
Near West Lake Hills, TX 78746
Luis
Job Details: 07/27/2020
REFRIGERATOR KITCHENAID KFIS29PBMS00 Arrived on site for freezer door frozen shut. Unable to open freezer door advised customer to defrost unit
Near New Braunfels, TX 78130
Richard
Job Details: 07/27/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived onsite for the dishwasher front panel with a dent in it. Upon inspection found that the front panel had a dent. Replaced panel and dishwasher tested fine complete
Near New Braunfels, TX 78130
Richard
Job Details: 07/27/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived onsite for the dishwasher front panel with a dent in it. Upon inspection found that the front panel had a dent. Replaced panel and dishwasher tested fine complete
Near Austin, TX 78754
Scott
Job Details: 07/27/2020
WASHER MAYTAG MVWB835DC4 Arrived on site for washer not starting . Ran diagnostics got latch error code . Tried and failed manually engaging lock . Ordering latch . No water leaks detected at time of service. .; ordrng 1 W10861642 (latch)
Near Austin, TX 78728
David S
Job Details: 07/27/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 Arrived in site for frost build up in the freezer. I inspected the unit and work area. I found the light switch frozen closed. I removed the ice and the light came on. I inspected the door gasket and found part of it not sealing to the freezer door properly. I inspected the drain tube and evaporator and found everything sealing properly. I am ordering a freezer gasket to complete the repair.; ordrng 1 W10571967 (frz door gasket (gr))
Near Buda, TX 78610
Leonardo
Job Details: 07/27/2020
MICROWAVE WHIRLPOOL WOC54EC0AS04 Arrived on site to test unit for unit not heating and unit stoping at 8 seconds left. Could not pull unit out due to right side door broken keeping unit from coming out hitting cabinet. Will need 2 man job advised customer we will need to man and may still not be able to get unit out. ; saved tckt
Near Austin, TX 78746
Kevin
Job Details: 07/27/2020
REFRIGERATOR WHIRLPOOL KRSC703HPS00 Arrived on site and parts are not correct and will need to be reordered; ordrng 1 W10316760 (thermistor) and 1 W11098695 (fan-scroll) and 1 W11172798 (CONTROL)
Near Driftwood, TX 78619
Robert
Job Details: 07/27/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived onsite to test unit for not making ice. Replaced bail arm and extension due to ice maker not completing full cycle. Retested unit and ice maker did complete full cycle. Made customer aware that if issue continues, the wire harness may need to be replaced. Job complete."
Near Austin, TX 78731
David Z
Job Details: 07/27/2020
REFRIGERATOR WHIRLPOOL KRFF707ESS00 Arrived on site to diagnose refrigerator where ice bucket is now longer seating. Took dispenser apart and found shaft seated fine. Found that the screw that holds the bottom collar onto the auger shaft is stuck backed out. Tried retightening but it won’t move. Ordering a new ice bucket assy to be shipped to customer since a technician is not necessary to install. Call complete.; ordrng 1 W11129522D2C (ice-contnr D2C)
Near Salado, TX 76571
Al
Job Details: 07/27/2020
WASHER WHIRLPOOL WFW75HEFW0 "Arrived to inspect long drain issues.Placed the unit in diagnostics test mode and unit had the following error codes.F9E1F3-E1F8-E3F5-E2Disassembled the unit, removed and replaced the water level sensor, cleaned out the air trap assembly that was caked with debris.Removed and replaced the pump.Reassembled and tested the unit and unit tested as designed with no issues.All water lines were dry at the time of service.Cleaned work area.
Near New Braunfels, TX 78132
Richard
Job Details: 07/27/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for the dishwasher heating element broken. During inspection found that the heating element is broken. Will need to order the heating element office to schedule. ; ordrng 1 W10518394 (heater)
Near Austin, TX 78754
Jacob
Job Details: 07/27/2020
REFRIGERATOR KITCHENAID KRSC703HPS00 Arrived onsite for unit right side door not shut properly or by itself. Tested unit. Did not find any issues with the doors or leveling of the unit. No issues at this time. Job complete
Near Canyon Lake, TX 78130
Noah D
Job Details: 07/27/2020
DRYER WHIRLPOOL WED5620HW1 "Arrived on site to inspect dryer for not starting, replaced console per last visit, tested for all functions, no problems found. Complete"
Near Georgetown, TX 78633
Lou
Job Details: 07/27/2020
DRYER WHIRLPOOL WED5300SQ0 "Arrived on site to inspect dryer not working. Upon further inspection, I found the door switch was broken. Using my jumper wire, I tested the unit and it is operating as designed minus the door switch. I removed and replaced the door switch and retested and the unit is operating as designed. No lint observed during service, job completed."
Near Pflugerville, TX 78660
Scott
Job Details: 07/27/2020
DISHWASHER FRIGIDAIRE FBD2400KB12B "Arrived on site for dishwasher not starting . Found door latch had failed . Replaced latch , unit is now operating as designed . No water leaks detected at time of service . Jon complete"
Near Pflugerville, TX 78660
Scott
Job Details: 07/27/2020
RANGE FRIGIDAIRE FCRC3012ABA Arrived on site for top elements. Unit is doing exactly doing as designed with new elements . Job complete .
Near Pflugerville, TX 78660
David S
Job Details: 07/27/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site to install previous diagnosed parts. I removed the front left and right rear burner heads and replaced with new. I tested the burners and they both ignite properly. Job complete.
Near Cedar Park, TX 78613
David S
Job Details: 07/27/2020
OVEN WHIRLPOOL WOS51EC0AS02 "Arrived on site for oven not working after broil. I inspected the unit and work area. After talking to the customer about how they are broiling, I found out they are leaving the door cracked during a broil. I spoke to the customer about how the unit is designed on the it actually pulling in air right under the control panel to cool the controls and if the door is open during a broil it will pull in hot are and blow the thermal fuse. I gained access to the thermal fuse and found it opened. I am ordering a thermal fuse WPW10545255 and .; ordrng 1 WPW10545255 (fuse-thrml)"
Near Lampasas, TX 76550
Al
Job Details: 07/27/2020
DISHWASHER GE GDT665SSN2SS Arrived to inspect GE dishwasher not starting.Confirmed the complaint and found the unit was stuck in drain cycle.I cycled the power at the breaker.Unit reset itself and now operates as designed.Customer satisfied.Job complete
Near Georgetown, TX 78633
Lou
Job Details: 07/27/2020
COOKTOP JENN-AIR JGC8430BDW Arrived on site to deliver a cooktop knob. Job completed.
Near Austin, TX 78750
David S
Job Details: 07/27/2020
REFRIGERATOR KITCHENAID KFIV29PCMS00 "Arrived in site to install previous diagnosed parts. I installed new control kit. I tested the water dispenser and found no water coming out. I water valve is turned on. I tested the dispenser switch, it showed good continuity. I tested the water valves and showed a constant 12v to both and nothing changed when I toggled the dispenser. The office will reschedule during the week, so we can call techline. ; ordrng 1 W10859326 (harns-wire) and 1 WPW10341329 (water valve assy) and 1 WPW10455331 (valve)"
Near Austin, TX 78724
Jacob
Job Details: 07/27/2020
WASHER MAYTAG MVWB750WR1 Arrived onsite for unit not pouring in cold water. Tested unit. Found that valve is not responding to put In Cold water. Replaced valve to unit. Tested unit. Unit test good. No leaks at this time. Job complete.
Near Buda, TX 78610
Robert
Job Details: 07/27/2020
REFRIGERATOR KITCHENAID KBFS20ETSS00 Arrived onsite to test unit not making ice. Tested unit and unit would not harvest ice. Need to replace icemaker with harness. Veggie drawer was broken WPW10143396 and deli end cap WP12656105. Need authorization.; ordrng 1 WP12656105 (endcap) and 1 WPD7813010 (harns-wire) and 1 WPW10143396 (pan-crispr)
Near New Braunfels, TX 78132
Richard
Job Details: 07/27/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived onsite for the refrigerator ice maker not working. Ran diagnostics and found error E5 for ice maker time delay. Tested ice box fan and it’s not working properly. Tested ice maker and it is working just fine and filled with water. Found that there is an air leak on the top left hand side where the ice maker compartment meets with the liner causing a lot condensation. Ice compartment and liner gaskets will need to be replaced. Ice box fan , HV board, UI will need to be replaced to fix the ice making issue.
Near Austin, TX 78737
Luis
Job Details: 07/27/2020
REFRIGERATOR FRIGIDAIRE FGHD2368TF Ordering ui; ordrng 1 5304512624 (UI) and 1 5304513303 (UI)
Near Cedar Park, TX 78613
David S
Job Details: 07/27/2020
OVEN WHIRLPOOL WOS72EC0HS01 Arrived on site for oven showing error code f8e0. I inspected the unit and work area. I found the unit showing error code f8e0 and f6e4. I tested voltage from the control to the blower motor and found it sending good voltage every time. I replaced the main control due to the mismatch error code. I am ordering the blower motor and the main repair harness just in case. Both are expart the office will schedule when we have an eta on parts.; ordrng 1 W11225368 (harns-wire) and 1 W11248652 (blower)
Near Waco, TX 76705
Jonathan M
Job Details: 07/27/2020
DRYER ROPER RED4516FW0 Arrived on site for dryer that won’t heat. Inspected unit and work area. Customer advised that the unit would not heat and the timer would not count down. Removed terminal block cover and found power cord L2 line burnt up and completely detached from the terminal block. Checked terminal block to ensure no damage done to the terminal block or the L2 line and found everything in tact. Advised customer they would need to buy a new power cord to resolve their issue. Call complete.
Near Austin, TX 78701
Jacob
Job Details: 07/27/2020
DRYER WHIRLPOOL WED560LHW0 During operation of unit. Found that parts of the housing and exit pipe where chattering against each other. Used pads to quite the noise. Also let maintenance know that the vent hose was too short and crushed. Needs to be replaced. No issues at this time. Job complete
Near Round Rock, TX 78665
Kayman
Job Details: 07/27/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived onsite for water collecting under the pantry drawers in the RC section. Upon inspection I found water standing in the reservoir under the pantry drawers and ice build up in the front of the freezer door in the FC section the customer stated that they had someone come out and defrost the drain pan recently then the unit worked for 6 months and stopped draining and collected water again. I accessed the back of the unit to check to drain tube for debris. I found the drain pan bone dry. I also found a decent sized air gap on the rubber piece that connects the drain tube to the chassis. This gap can let air to get up into the evaporator drain causing ice to form and block the drain hole. I advised the customer on how to defrost the unit to free the drain for water to flow correctly. . I also advised the customer to let us know if the issue returns shortly after defrosting and we will come out and do some more tests. Specifically on the pantry UI a
Near Georgetown, TX 78633
Lou
Job Details: 07/27/2020
WASHER WHIRLPOOL WFW75HEFW0 "Arrived on site to inspect washer door not closing. Upon further inspection, I attempted the close the door and it would not latch. Placed the unit in diagnostics and it showed error codes F5E1 & F5E4. Cleared the codes but the door latch would not open and the door continued to not close. Looking at the latch, I found that the actual latch itself was damaged. I removed and replaced the latch and retested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78726
Brandon
Job Details: 07/27/2020
DISHWASHER UNKNOWN UDT555SAHP0 "Arrived on site for customer complaint of unit door handle falling off, found the nut that the set screw screws into was not in the proper position which caused the set screw not to set properly. I adjusted the nut and tightened down the set screw, unit tested good."
Near New Braunfels, TX 78132
Richard
Job Details: 07/27/2020
REFRIGERATOR KITCHENAID KBFS25ETSS00 Arrived onsite for the refrigerator doors not sealing properly. Found that both door gaskets are torn. Ordering parts and office to schedule. ; ordrng 2 W11368721 (GASKET)s
Near San Marcos, TX 78666
Brandon
Job Details: 07/27/2020
COOKTOP WHIRLPOOL WCG55US6HS00 "Arrived on site for customer complaint of gas leak, bubble tested regulator and incoming gas line connections, tested good, found leak coming from manifold, ordering manifold. ; ordrng 1 W10594396 (manifold)"
Near Round Rock, TX 78681
David S
Job Details: 07/27/2020
DISHWASHER KITCHENAID KUDC10FXSS4 Arrived on site to install previous diagnosed parts. I gained access to the control and control panel and replaced new. I replaced all 4 wheels sets new. Unit is operating as designed no water leaks detected.
Near Austin, TX 78734
Luis
Job Details: 07/27/2020
REFRIGERATOR WHIRLPOOL KSSC48QVS10 Arrived on site for no ice. Ran diagnostics on optics test passed,found icemaker stuck in mid harvest diagnosed a defective icemaker. Installed a new icemaker,icemaker ran through a cycle and filled with water.
Near Austin, TX 78746
Luis
Job Details: 07/27/2020
REFRIGERATOR KITCHENAID KBSD602ESS01 "Arrived on site for no lights in freezer section. Diagnosed a defective led module in freezer,removed defective module installed a new led module powered unit on all leds working as designed. ; used 1 W11462342 (LED MODULE) from stock"
Near Cedar Park, TX 78613
David Z
Job Details: 07/27/2020
FREEZER WHIRLPOOL WRX735SDHZ00 "Arrived on site to diagnose refrigerator with frost building in freezer section. Checked freezer compartment and found all the frost in the front of the compartment around the door. Found a gap,in the door gasket on the top side where it meets the liner. Provided customer 2 options. First option is that I attempted to mold the door gasket with a heat gun to seal. Other option was if gasket does not seal we can replace. Used a heat gun and sealed gasket to liner. Seal is holding. Advised customer to leave closed for several hours to let gasket firm up.
Near Kyle, TX 78640
Brandon
Job Details: 07/27/2020
FREEZER WHIRLPOOL WZF34X18DW03 "Arrived on site for customer complaint of frost build up on inside on top of freezer. Found door seal was not sealing properly, I adjusted door upwards, unit sealed and tested good."
Near Pflugerville, TX 78660
Wesley
Job Details: 07/27/2020
REFRIGERATOR WHIRLPOOL WRT519SZDM05 Arrived onsite and found unit wiring improper on back side. Restored function by correcting wiring to compressor and fan. Unit is now operating as designed.
Near Salado, TX 76571
Al
Job Details: 07/27/2020
DRYER WHIRLPOOL WED9620HW0 Arrived to inspect dryer drying issues.Found the customer has loads so small the dryer sensors aren’t properly reading the dampness of the clothes.Restored factory settings and unit tested as designed.No report codes found.Job complete
Near Temple, TX 76502
Jonathan M
Job Details: 07/27/2020
WASHER MAYTAG MVWC360AW0 "Arrived on site for washer that’s not spinning out clothes. Inspected unit and work area. Placed an in-service diagnostics and found an F0 E2 (oversuds condition) and F9 E1 ( long drain) error codes. Around the unit to an auto test and unit worked as designed. Please do not in a manual high speed spin speed test and a manual agitation test. Unit worked as designed. I said call tech line and spoke to Red SR# 7728409833. He advised that since we had both F0 E2 and F9 E1 codes, that would verify an oversuds issue. He asked me to let him know what kind of soup they were using and I mention they were using 10x concentrate laundry pods. He mentioned that ways way too much soap and if the unit couldn’t get rid of all the suds, the unit would try to flush out the suds again. If the unit could not get rid of the suds, the unit would not spin out correctly. He advised to have the customer switch to basic HE pods and if that didn’t work, switching to basic HE liquid soap
Near Austin, TX 78748
Leonardo
Job Details: 07/27/2020
RANGE WHIRLPOOL WFG550S0HZ1 "Arrived on site to test unit for oven not igniting. Tested unit found ignitor was not sparking. Replaced ignitor, tested unit, unit works good. Job complete."
Near Austin, TX 78735
Luis
Job Details: 07/27/2020
REFRIGERATOR KITCHENAID KSSC48QVS02 Arrived on site for no cool found ui dead,no power to ui,replaced main control kit,powered unit on ui not functioning,good voltage to ui after control replacement unit will need control boxLm only; ordrng 1 LMONLY (LM ON,Y) and 1 WPW10468941 (CONTROL BOX)"
Near Cedar Park, TX 78613
David S
Job Details: 07/27/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM00 "Arrived on site for ice maker not working. I inspected the unit and work area. I found error code e2 for the ice maker. I tested the ice maker harvest and found it not working. I did an ice maker fill test and found the valve working. I inspected the ice maker it’s self and found no ice build up or blockage. I power cycled the unit. And tested the ice maker, it harvested and filled as designed. Job complete no water leaks detected.
Near Lakeway, TX 78734
Leonardo
Job Details: 07/27/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site to test unit for unit turning on by itself. Found bad console replaced console test unit and found bad control board too. Replaced board and found both parts shorted again. Will order console and control and replace both at same time. ; ordrng 1 W113022464 (PANEL) and 1 W11305297 (CONTROL)
Near Round Rock, TX 78681
Lou
Job Details: 07/27/2020
RANGE WHIRLPOOL WFG525S0HZ1 "Arrived on site to inspect range oven door not closing. Upon further inspection, I found the door not staying closed. I found that the spring hinge was broken. I removed and replaced the hinge and tested the unit. Unit is operating as designed. No gas leaks detected during service, job completed."
Near Austin, TX 78723
Leonardo
Job Details: 07/27/2020
REFRIGERATOR WHIRLPOOL MDB8959SKZ0 "Arrived on site to test unit for not draining. Tested unit found drain motor jammed up. Unjammed drain motor. Tested unit, unit works good. Job complete."
Near Austin, TX 78757
Eman J.
Job Details: 07/27/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 Arrived onsite for previous diagnosed parts. Replaced light. Tested system. Everything works as designed.
Near Georgetown, TX 78628
Lou
Job Details: 07/27/2020
REFRIGERATOR WHIRLPOOL ET20NKXAW01 "Arrived on site to inspect refrigerator side panels hot. Upon further inspection, I found the side panels and the top of the unit were extremely hot. I pulled the unit out and found the condenser fan not working. I turned the blades and the fan motor came on. Due to the 27 yrs of dust accumulation, the fan motor got gunked up and stopped working. I unplugged the unit and cleaned the fan blades and motor and around the fan motor. Also cleaned off the condenser coils and back cover. Plugged the unit back in and the condenser fan motor came on immediately. I advised the customer of my findings. No water connected to the unit, job completed."
Near New Braunfels, TX 78132
Richard
Job Details: 07/27/2020
RANGE WHIRLPOOL WW30430P Arrived onsite for the oven display not responding properly. During testing found that the overlay/keypad is causing the issue.
Near Georgetown, TX 78628
Lou
Job Details: 07/27/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site to install previously diagnosed and ordered part. Due to the sump/motor assembly failure, I removed and replaced the sump/motor assembly and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Leander, TX 78641
Paul
Job Details: 07/27/2020
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Arrived onsite for a refrigerator to replace previous diagnosed sealed system parts. I found that the unit didn’t have a sealed system issue. The FC was at 1 degree and the RC was at 38 degrees when I arrived. Mr stated that the main issue was the ice production. Mr stated the door ice maker hardly ever works and the FC ice maker is very slow. I ran service test 120 and tested the upper ice maker. I had 12VDC to it and the motor was not moving. I replaced the ice maker and ran the test again. The ice maker went one direction and stopped not going back to home indicating the Triton control is defective. Will need to replace the Triton control. The FC ice maker has an out of range thermistor causing long harvest times. The FC ice maker needs to be replaced. Ordering parts authorization, W11225853 cntrl-elec & W10898289 icemaker. ; ordrng 1 PARTSAUTHORIZATION (PARTS AUTHORIZATION ) and 1 W10898289 (icemaker) and 1 W11225853 (cntrl-elec)"
Near Austin, TX 78759
David Z
Job Details: 07/27/2020
DISHWASHER KITCHENAID KDTE104DSS0 "Arrived on site to diagnose dishwasher with sticky upper rack and broken wheels on lower rack. Examined unit and found top left slide had broken and the ball bearing enclosures were broken and stuck. Found 1 wheel missing wheels in need of replacement. Replaced slide and wheel. All is now working as designed. Call complete."
Near Buda, TX 78610
Leonardo
Job Details: 07/27/2020
RANGE KITCHENAID KFED500EBS03 Arrived on site to test unit for upper oven not working. Found broiler working but bake not coming on. Test bake element and element test good. Ordering new control board W11156486. Office to reschedule ; ordrng 1 W11156486 (CONTROL BOARD )
Near New Braunfels, TX 78130
Noah D
Job Details: 07/27/2020
DISHWASHER MAYTAG MDB4949SHZ0 "Arrived on site to inspect dishwasher for not washing, upon testing found the pump not running, replaced pump and found the control not sending voltage, replaced control, no problems found. Complete"
Near Lakeway, TX 78734
Brandon
Job Details: 07/27/2020
MICROWAVE FRIGIDAIRE FPMO209RFBY "Arrived on site for customer complaint of unit not displaying cook time/clock, no display. Ordering control board. ; ordrng 1 5304507213 (control board) and 1 CNOTE (OFFICE TO RESCHEDULE )"
Near Austin, TX 78737
Robert
Job Details: 07/27/2020
WASHER MAYTAG MVWB765FW1 "Arrived onsite to test unit not powering on. Tested unit in diagnostics F6E3, F2E1, F6E2, error codes were given.
Near San Marcos, TX 78666
Jacob
Job Details: 07/27/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived onsite for unit not staying powered on. Tested unit. Found unit was glitch off. Replaced all controls. Tested unit. Unit test good. No issues at this time. Job complete
Near Copperas Cove, TX 76522
Al
Job Details: 07/27/2020
DISHWASHER FRIGIDAIRE FFCD2413UB Arrived to inspect dishwasher not filling.Confirmed the complaint and found the wire harness was not connected properly.Fixed the issue and unit tested as designed.All water lines were dry at the time of service.Customer satisfied.Job complete
Near Austin, TX 78730
Luis
Job Details: 07/27/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site for fresh food not defrosting. Defrosted evaporator,replaced thermistor secured thermistor to correct location on suction line using a zip tie installed a new fan scroll,added sealer between gap where waterlines enter fresh food. Ran diagnostics good air flow defrost setting g to basic."
Near Austin, TX 78717
Paul
Job Details: 07/27/2020
REFRIGERATOR KITCHENAID KSSC48QMS01 "Arrived onsite for a refrigerator not cooling properly. Ms stated the unit would only dump 1 tray of ice a day. I found the FC at 16 degrees and the RC at 38 degrees. I found oil in the drain pan. I found where someone added a service tap to the factory drier and on the compressor. I had 150psi on the high side but was in a 12 psi vacuum on the low side and the unit would not equalize properly when the system was shut off indicating there is also a restriction issue in the system. The compressor was extremely hot. I explained to the customer the sealed system needed to be replaced.Ordering evaporator, heat exchanger, drain pan heater, compressor, dye drier, service tap, and mastic. Office to RS.; ordrng 1 212643 (sealer-gum) and 1 W10508992 (exchanger) and 1 W10841139 (compressor) and 1 W10913906 (coupler) and 1 WP2306094 (evaporator) and 1 WP2316878 (heater-pan) and 1 WPW10143759 (dryer)"
Near Austin, TX 78731
Luis
Job Details: 07/27/2020
REFRIGERATOR GE ZISB48DYB Arrived on site for no cool in fresh food. Checked air flow to fresh food,air flow weak to no air flow,removed cover,damper fully open,opened freezer door,good air flow to fresh food,found no obstructions in front of vents. Advised customer to defrost refrigerator for 24hrs to possibly remove any ice that got into the return vent."
Near Georgetown, TX 78633
Lou
Job Details: 07/27/2020
REFRIGERATOR FRIGIDAIRE FFFU13F2VW "Arrived on site to inspect upright freezer too hot on the sides and door not closing well. Upon further inspection, I found the unit unplugged. Plugged it in and after a few minutes of cooling, both sides of the casing were extremely hot. Checked the compressor and found no condenser fan and the coils run through the cabinet. Opened the door and when closing, found it does not close due to the air being pushed back. Also found that the lower hinge was bent. I adjusted the lower hinge and adjusted the door gasket and test3d the door. Unit is operating as designed. No water lines connected to unit, job completed."
Near Round Rock, TX 78681
David S
Job Details: 07/27/2020
DISHWASHER KITCHENAID KDFE104DSS4 "Arrived on site for dishwasher not washing. I inspected the unit and work area. I put the unit through a test cycle, I found the unit filling with water, washer motor not running, the unit drains and heats. I pulled the connectors for the motor assembly and found good voltage being sent when it is being called for I am ordering a sump and motor assembly WPW10605057 to complete the repair. The office will reschedule when we have an eta for the assembly as it is an expart. ; ordrng 1 WPW10605057 (pump and motor assy)"
Near Georgetown, TX 78633
Tyler
Job Details: 07/27/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Arrived on site to repair a broken glass shelf after repairs I tested out the door to make sure it will not fall down again. After repair I tested unit to make sure the drawer would not fall down again unit is working as designed. Call complete
Near Austin, TX 78753
Jacob
Job Details: 07/27/2020
WASHER WHIRLPOOL WTW4955HW1 Arrived onsite to replace parts ordered by previous tech. Replaced drive motor. Did not resolve issue. Further testing unit. Found that actuator is not fully engaging to start agitating or spin. Ordered parts. Office to reschedule.; ordrng 1 W10721967 (CAM) and 1 W10913953 (actuator) and 1 W11156559 (harns-wire) and 1 W11256105 (cntrl-elec) and 1 W11395618 (CAPACITOR )
Near Lockhart, TX 78644
Leonardo
Job Details: 07/27/2020
DISHWASHER BOSCH SHX7PT55UC/04 Arrived on site to replace control board and operating module. Replace d it’s parts test unit and unit still not working. Test unit with Bosch tech support and found bad control and dispenser. Ordering new dispenser 00645208 and control board again 00752741 office to reschedule. ; ordrng 1 00645208 (DISPENSER) and 1 00752741 (CONTROL MODULE )
Near New Braunfels, TX 78130
Noah D
Job Details: 07/27/2020
DRYER WHIRLPOOL WED5320SQ0 "Arrived on site to inspect dryer for not starting upon inspection found no voltage, checked breaker and found the double breaker tripped, turned on breaker and dryer worked correctly
Near Woodway, TX 76712
Jonathan M
Job Details: 07/27/2020
MICROWAVE WHIRLPOOL WOC54EC0HS02 "Arrived on site to install PVC diagnosed parts. Inspected unit and work area. Replaced outer glass door, hinges, and nameplate and reassembled unit unit is opening and closing as designed. Call complete."
Near Leander, TX 78641
David Z
Job Details: 07/27/2020
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site to install upper rack rails to resolve broken right rail. Per service pointer replaced both rails with updated parts. Use AUTHO / S code S22916. All is working as designed. Call complete.
Near Lockhart, TX 78644
Noah D
Job Details: 07/27/2020
REFRIGERATOR BOSCH B36CL80ENS/02 "Arrived on site to inspect fridge for light issues, replaced control board per Bosch Techline and found no change, will need new diode. Will need to speak with Bosch for further issues, office to reschedule ; ordrng 1 10007092 (DIODE)"
Near Georgetown, TX 78628
Lou
Job Details: 07/27/2020
COMPACTOR WHIRLPOOL KTTS505EPA0 "Arrived on site to inspect compactor not working. Upon further inspection, I found the unit door opened and when I attempted to open the container all the way, it resisted. Once I was able to get the container all the way out, I found that the right side rail was badly damaged and causing the container to jam up. I was able to get the container to close and tested the unit and it operated as designed. I am ordering a container assembly and the office to schedule return service. C.; ordrng 1 WPW10451276 (container)"
Near Leander, TX 78641
Lou
Job Details: 07/27/2020
OVEN WHIRLPOOL KSGG700ESS1 "Arrived on site to inspect range oven not working and oven lights won’t turn off. I tested the door switch and it was good. Tested voltage at the lights and they were a constant 124V with the switch on/off. I removed and replaced the main control and retested. Unit is operating as designed. No gas leaks detected during service, job completed."
Near Spicewood, TX 78669
Leonardo
Job Details: 07/27/2020
DISHWASHER WHIRLPOOL KDTE104ESS1 Arrived on site to test unit for unit not washing. Test unit and found bad sump and motor. Will order new sump and motor ; ordrng 1 WPW10605057 (SUMP AND MOTOR )
Near Austin, TX 78759
Eman J.
Job Details: 07/27/2020
DISHWASHER KITCHENAID KUDE70FXSS4 Arrived onsite for previous diagnosed parts. Replaced vent. Tested system. Everything works as designed. Job complete.
Near Austin, TX 78750
David Z
Job Details: 07/27/2020
DRYER KENMORE 796.910229 Arrived on site to diagnose dryer that was not heating. Performed diagnosis on unit. Found unit had power and would spin. Jumped the door switch to check ignitor. IGNITOR was not powering up and growing. Tested thermostats and found high limit by the ignitor open. Reset that thermostat and cleaned out lint around it. Found ignitor was also broken and element was separated. Replaced ignitor and retested. Unit is now firing and heating as designed.Call complete.
Near Round Rock, TX 78665
Kayman
Job Details: 07/27/2020
WASHER WHIRLPOOL WTW4855HW1 Arrived onsite for washer stopping mid cycle and won’t rinse. Unit was unplugged when I arrived. Once powered up it made a humming noise and would not change sequence or respond while trying to put into diagnostics. I replaced the control and the humming went away. I was also able to put it into diagnostics. I ran a manual test cycle and tried to engage the drain pump but it just made a loud humming noise and would not drain. I checked the wire harness for the pump but did not see any visible damage. I am ordering a new drain pump for repair. I removed as much water as I could to help with the water becoming stagnant. (W10919003) drain pump. . ; ordrng 1 W10919003 (pump-water)
Near Austin, TX 78754
Scott
Job Details: 07/27/2020
WASHER MAYTAG MVWB835DW4 "Arrived on site ,replaced gearcase, slider and clutch . Ran calibration and diagnostics wash . All checked normal . No water leaks detected at time of service. Job complete ."
Near Pflugerville, TX 78660
Kayman
Job Details: 07/27/2020
DISHWASHER KITCHENAID MDB4949SDM2 Arrived onsite for dishwasher not draining upon inspection I found that the drain pump is good but there was some sort of blockage in the drain hose. After further inspection I found that the hose that was installed on the unit was the incorrect hose and had a check valve at the garbage disposal port but was also very dirty. Job complete.
Near Hutto, TX 78634
Kayman
Job Details: 07/27/2020
WASHER MAYTAG MVWB765FW0 Arrived onsite for washer showing error codes. When I arrived I found the unit dead and not responding to touch. I tested the UI and it I tested faulty I tested a new UI and the new one powered up but showed a F6 E3 indicating that the ACU could not read the UI. I will need a new ACU and UI to complete the repair.
Near Florence, TX 76527
Tyler
Job Details: 07/27/2020
WASHER MAYTAG PAV2300AWW Arrived on site to repair washer that was banging around. After further inspection before pair I found that the snap ring was so attacked and did not need to be replaced but all six of the springs were bad so I ended up replacing all six Spring and re-leveling the entire washer after repairs and I tested the washer and make sure everything is functioning. Unit is 100% functioning as designed.
Near Georgetown, TX 78633
Cliff
Job Details: 07/27/2020
REFRIGERATOR JENN-AIR JFC2290REM00 Arrived on site to replace glides for ice container. Replaced both glides and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78729
David S
Job Details: 07/27/2020
ICE MACHINE KITCHENAID krfc704FPS00 "Arrived on site to install previous diagnosed parts. I gained access to the evaporator and found it covered in ice. I defrosted the unit and tested the heating element, I had good continuity through the heating element. I checked the wiring harness and found no continuity in the wiring harness. I replaced the wiring harness and ran a forced defrost. I found no power going to the heating element. I gained access to the main control and replaced new. I activated defrost and found the heating element coming on. I also replaced the door side control, to fix a defrost issue. The unit is operating designed no water leaks detected
Near Pflugerville, TX 78660
Wesley
Job Details: 07/27/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived onsite for freezer light out and installed 1 module to repair lighting circuit. Unit is now lighting as designed.
Near Hutto, TX 78634
Cliff
Job Details: 07/27/2020
WASHER WHIRLPOOL WFW92HEFW0 Arrived on site to replace dispenser for washer. Inspected unit prior to repair and found soap dispensing system is fully operational but settings were set for highly concentrated detergent. Advised homeowner on findings and adjusted washer settings. All is working properly at this time. No leaks were found at time of service.
Near Austin, TX 78735
Brandon
Job Details: 07/27/2020
DRYER WHIRLPOOL MEDX655DW1 "Arrived on site for customer complaint of unit not starting unless physically rotate the drum by hand, found failed start winding on motor, I replaced motor, unit tested good. Motor is covered under warranty
Near Georgetown, TX 78633
Tyler
Job Details: 07/27/2020
DISHWASHER MAYTAG MDB5600AWW
Near Austin, TX 78717
David S
Job Details: 07/27/2020
DISHWASHER WHIRLPOOL WDF520PADW7 "Arrived on site for dishes not getting clean. I inspected the unit and work area. I found the filter full of food debris restricting the flow of water to the spray arms. I inspected the spray arms and found no restrictions in the jets. I inspected th wiring harness in the unit and found some of the connections not properly seated. I removed the connections and inspected for damage, I reseated all the connections properly. I ran the unit through a test cycle, and found it filling with water, the wash motor activating, it draining and heating. I did an amp draw on the unit while heating and found it pulling 8 amps when calling for heat. I spoke with the customer about how the filter effects how they unit cleans and if it isn’t cleaned regularly the dishwasher won’t wash properly. I spoke to the customer about using ones aid to help with the dishes drying. I also spoke to the customer about the proper way to load he dishwasher. The unit is operating as de
Near Austin, TX 78703
Kevin
Job Details: 07/27/2020
WASHER WHIRLPOOL WFW5620HW "Arrived on site and inspected washer and found bellow is torn at the top and drain pump has clothing in catch. Replaced bellow and cleared pump and washer is operating properly. No water leaks detected at time of service, job complete"
Near Austin, TX 78735
Brandon
Job Details: 07/27/2020
RANGE WHIRLPOOL SF385PEGB3 "Arrived on site for customer complaint of unit not igniting in oven properly, found failed ignitor. I replaced ignitor, unit tested good.
Near Round Rock, TX 78665
Kayman
Job Details: 07/27/2020
RANGE WHIRLPOOL WFG975H0HZ0 Arrived onsite to install previously diagnosed parts. I installed the control the switch harness and the oven sensor. Unit is working as designed. No gas leaks detected during time of service. Job complete.
Near Leander, TX 78641
Lou
Job Details: 07/27/2020
VENTHOOD UNKNOWN UXT5236BDS1