Service History 551 - Appliance Express

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Bastrop, TX 78602

Joe Z

Job Details: 06/29/2022

"Arrived onsite for unit not making ice. Upon arrival, the ice bin is full. Am not finding issues at this time. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM07

Near Bastrop, TX 78602

Joe Z

Job Details: 06/29/2022

Arrived onsite for Fridge freezer gasket loose. Upon arrival inspected unit and found the FC door gasket not attached to door all the way around. Could not secure gasket correctly. Need to replace gasket. Replaced gasket and now secured to door. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF130PAHS2

Near Bastrop, TX 78602

Joe Z

Job Details: 06/29/2022

Arrived onsite for door is difficult to open and close. Upon arrival test door and it was rubbing from behind the cabinet. Found that the drain hose was connected incorrectly and causing door hinge and spring to rub the hose. Reinstalled the drain hose and test door. Door now opens and closes smoothly. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Lakeway, TX 78734

Kevin

Job Details: 06/29/2022

"Arrived on site and inspected refrigerator and found dispenser starts off with good water flow but slows to a trickle after dispensing a few cup fulls. Water filter was replaced two months ago, customer is not using every drop Brand filters. installed filter bypass and dispenser is working properly. Customer has another water filter on hand and after installing the new one it is working properly. Installed first filter again and water dispenser starts having a pressure problem again. Problem was original water filter. No further repair is required at this time, job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Austin, TX 78704

Luis

Job Details: 06/29/2022

"Arrived on site for no,ice. Icemaker not running through a forced harvest replaced icemaker,icemaker running through a harvest no water to icemaker diagnosed a defective valve also. Replaced valve,ran icemaker through a cycle harvest passed and filled with water.

We serviced a

WHIRLPOOL DRYER

Model MEDC465HW0

Near Nolanville, TX 76559

Tyler

Job Details: 06/29/2022

"Arrived on site for dryer taking to long to dry. Upon arrival confirmed issue. After further inspection I found no kinks, breaks, clogs, or other failures within heating hardware, stats, fuses and timer and exhaust hose. Found exhaust blower working as designed with great airflow.. call techline and spoke with Austin Sr# 7733996366. I also used test kit on dryer when it was connected to exhaust vs disconnected. When disconnected unit worked as designed with an average of 143 degrees of heat. When connected test kit would immediately go into the red indicating unit still had a clog with home exhaust. Recommend to customer to have dry vent cleaning company back out to double check vent from end to end. Also recommended looking into haveing construction crew redirect vent through exterior wall of home that dryer is next to. Unit functioning as designed and Techline stated no further repairs to be done. Call complete"

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC5

Near Belton, TX 76513

Tyler

Job Details: 06/29/2022

Arrived on site for washer not filling up all the way. Upon arrival confirm complaint and customer provided photos of some of the clothing and articles of bedding showing signs that unit was not being fully submerged when filled. Entered diagnostics found no error codes but after disassembly of unit found slight clog in the pressure air trap assembly. After a removing clog I reassembled a test unit and found the unit was functioning as designed and also went over previous instruct with customer over settings and how washer is the function due to pre-manufactured settings within main control. Found no leaks During test and unit function as designed and documented issue with techline online. Call complete SR # 7732223640

We serviced a

WHIRLPOOL REFRIGERATOR

Model GSF26C4EXB02

Near Austin, TX 78735

Luis

Job Details: 06/29/2022

"Arrived on site for no ice. Found broken wires at door hinge,repaired wires power cycled unit icemaker ran through a cycle and filled with water.No warranty due to broke wires and correct repair would need a new door."

We serviced a

KITCHENAID RANGE

Model KFGC558JSS00

Near Johnson City, TX 78636

Andrew

Job Details: 06/29/2022

"Arrived on site to test unit for front center burner not igniting. Found grease/oily substance on igniter preventing spark from reaching burner cap. Cleaned igniter, tested unit, unit now working as designed. Customer stated ovens acting erratic. Advised customer to connect unit to WiFi for software updates. Provided WiFi team phone number if any issues connecting. No leaks detected. Job complete."

We serviced a

GE REFRIGERATOR

Model PSHS6PGZBESS

Near Blanco, TX 78606

Andrew

Job Details: 06/29/2022

Arrived on site to test unit for water leaking noise. Found no sign of leak from any connections or hoses. Advised customer on how unit periodically defrosts and may be hearing frost melting when defrosting. Advised customer to monitor and if issue persists take a video. No leaks detected. Job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC42QTS02

Near West Lake Hills, TX 78746

Matthew

Job Details: 06/29/2022

Arrived onsite for refrigerator not dispensing water. Upon arrival inspected unit. Found auger motor not energizing. Removed cover plate and found ice accumulation covering connector. Thawed ice and found wiring connector corroded completely. Pins from original motor stuck in connector. Called SW for parts research. Harness is part of the door

We serviced a

WHIRLPOOL RANGE

Model WFE500M4HS0

Near Austin, TX 78756

Wesley

Job Details: 06/29/2022

Arrived onsite for broken outer glass. Replaced glass. Unit is now operating as designed. All checks good. Advised customer on repair.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near New Braunfels, TX 78130

Andrey

Job Details: 06/29/2022

"Arrived on site to test unit for freezing items in refrigerator and no ice or water, tested unit found temp in RC set to 42 and FC to -4, not that the diffuser box was lodged in sideways causing a 1/2 inch gap allowing freezer air to constantly blow into RC freezing filter head, stopping water flow to dispenser and ice maker, secured diffuser correctly, tested damper, it is working properly now, advised customer that the water lines should defrost on there own, unit is now running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS3

Near New Braunfels, TX 78130

Andrey

Job Details: 06/29/2022

"Arrived on site to replace previously diagnosed control, replaced control, tested unit, unit now running as designed, job complete"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near New Braunfels, TX 78130

Andrey

Job Details: 06/29/2022

"Arrived on site to replace previously diagnosed basket, replaced basket, tested unit , customer put a load in wash to make sure it was running correctly, customer approved, unit is now running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Cedar Park, TX 78613

Kimo

Job Details: 06/29/2022

Arrived onsite to install new DW door panel. Upon arrival I installed new panel and nameplate and tested unit and found unit operating as designed. Job complete

We serviced a

KITCHENAID ICE MACHINE

Model KUID508HPS00

Near New Braunfels, TX 78132

Andrey

Job Details: 06/29/2022

"Arrived on site to test unit for not functioning correctly, tested unit found that the ice machine making to much ice, all other components working good, replaced thermistor, tested unit unit now running as designed advised customer to monitor and if the unit is still producing to much ice to call us back at this time ,job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS03

Near Round Rock, TX 78681

Kimo

Job Details: 06/29/2022

Arrived onsite to install previously diagnosed parts. Upon arrival I installed new evap cover and tested unit and found unit operating as designed. Jobs complete.

We serviced a

LG REFRIGERATOR

Model LFXS26973

Near Round Rock, TX 78681

Cliff

Job Details: 06/29/2022

Arrived on site to replace previously ordered parts for refrigerator. Replaced filter head and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

We serviced a

WHIRLPOOL WASHER

Model WET4027EW1

Near West Lake Hills, TX 78746

Matthew

Job Details: 06/29/2022

"Arrived onsite for washer not spinning and making a grinding noise. Upon arrival inspected unit ran quick spin test and noise was apparent. Removed agitator for inspection and found shaft not spinning. Also found tub rusting internally and becoming brittle. Tilted unit back and oil was dripping. Coupler was worn. Unit would need rebuild.

We serviced a

MAYTAG WASHER

Model MHW8200FW0

Near Waco, TX 76712

Jonathan M

Job Details: 06/29/2022

Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the pressure switch and tested the unit. The unit immediately began to start draining. Ran the unit through an auto test in the unit ran as designed with no leaks present. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Hewitt, TX 76643

Jonathan M

Job Details: 06/29/2022

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the capacitor and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

MAYTAG WASHER

Model MVWC465HW4

Near Austin, TX 78745

Scott

Job Details: 06/29/2022

"Arrived on site for washer not starting . Customer is concerned when turning the knob or pushing start button for first time all the lights on the control light up, and hast to push the start button again to start the wash cycle. Ran diagnostics no error codes and diagnostics wash past all phases. Instructed customer that this is normal, basically its waking the computer board up. No water leaks detected in time of service job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FZDM04

Near Austin, TX 78744

Scott

Job Details: 06/29/2022

"Arrived on site , replaced icemaker and inlet tube . Ran harvest . All checked normal. No water leaks detected at time of service. Job complete"

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Austin, TX 78744

Scott

Job Details: 06/29/2022

"Arrived on site , replaced control and UI . Ran diagnostics all checked normal. No lint build up at time of service. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Austin, TX 78723

Scott

Job Details: 06/29/2022

Arrived on site replaced UI control. Ran several diagnostics tests. All checked normal. No water leaks detected at time of service. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model KUDS50FVSS0

Near Austin, TX 78735

Kevin

Job Details: 06/29/2022

"Arrived on site and inspected dishwasher and found left hand linkage is loose, after reattaching door is working properly. No further repair is required at this time if linkage fails

We serviced a

WHIRLPOOL DRYER

Model WED7300DW1

Near Austin, TX 78748

Kevin

Job Details: 06/29/2022

"Arrived on site and inspected dryer and found it is running but not heating. Inspected incoming power and found one leg only has 12 V. Incoming power is not correct and will be needed to correct it. After incoming power is corrected dryer should be working properly.

We serviced a

WHIRLPOOL OVEN

Model WEE510S0FS2

Near Austin, TX 78758

Wesley

Job Details: 06/29/2022

"Arrived onsite for stuck button error code and spontaneous activation of preheat select. Reset and tested unit. All checks good. Unit is now operating as designed. Advised customer that if symptoms persist, control panel will need to be replaced."

We serviced a

WHIRLPOOL COOKTOP

Model WCG77US0HS00

Near Austin, TX 78759

Wesley

Job Details: 06/29/2022

Arrived onsite and found unit operating with hi simmer height on each burner. Adjusted the flame height to improve simmer performance. All checks good.

We serviced a

MAYTAG REFRIGERATOR

Model MSS25C4MGZ06

Near Georgetown, TX 78633

Lou

Job Details: 06/29/2022

"Arrived one site to inspect refrigerator door not opening. Upon further inspection, customer advised that the the FC door does not open at times due to ice build up in the bottom left corner of the door. I placed my flashlight at the bottom of the FC section and found gaps in the gasket on both left and right corners of the FC section. Also found the same issue with the RC door. I contacted techline and spoke to TJ and advised of the complaint and my findings. "

We serviced a

WHIRLPOOL OVEN

Model WOS51ES4ES02

Near Austin, TX 78759

Wesley

Job Details: 06/29/2022

Arrived onsite for cook time settings concern and rattling. Tested and found unit operating as designed. advised customer on findings and instructed customer on design. All checks good. Unit is now operating as designed.

We serviced a

LG REFRIGERATOR

Model LMXS30776S/05

Near Georgetown, TX 78628

Lou

Job Details: 06/29/2022

"Arrived on site to inspect refrigerator fan hitting ice. Upon further inspection, I found the FC evap fan making a rattling noise as if it were hitting ice. I disassembled the FC section and removed the evap cover to find a block of ice on the evaporator equivalent to a defrost issue. I found a service bulletin through the manufacturer regarding the placement of the defrost thermistor. I found the thermistor in the wrong position and corrected per service bulletin. Using my steamer, I removed the ice and monitored cooling and found the evaporator with a good frost pattern. Tested the defrost element and it is showing 40ohms and 120V. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT313CZLZ00

Near Georgetown, TX 78626

Lou

Job Details: 06/29/2022

"Arrived on site to inspect refrigerator gaskets not sealing. Upon further inspection, I found both door gaskets sealing properly. Customer advised that when they close the RC door, the FC door pops open and doesnt always close. I advised of this air tunnel from the FC to the RC sections that when the doors are closed it will push the air pressure to the other cabinet. I found the unit not leveled and corrected it then found the unit tilts to the right side due to the floors not being level. Using manufacturer approved silicone, I sealed the gaps in the liner/cabinet. Tested unit and it is operating as designed. No water connections to the unit, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHB01

Near Bastrop, TX 78602

Joe Z

Job Details: 06/29/2022

Arrived onsite to install previously diagnosed parts.replaced water tube and used both fitting. Test unit and unit operates as designed. No leaks present at this time. Job complete

We serviced a

JENN-AIR RANGE

Model JDSP536HL01

Near Briarcliff, TX 78669

Justin

Job Details: 06/29/2022

Arrived on site and found that after the last service the customer waited to see if the LP dissipated per instructed. They found the unit no longer excessively leaking. We found the unit working as designed. Call complete.

We serviced a

KITCHENAID ICE MACHINE

Model KUID308ESS1

Near Austin, TX 78735

Luis

Job Details: 06/29/2022

Arrived on site. Installed bin thermistor and cover ran diagnostics all test passed.

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Austin, TX 78722

Joe Z

Job Details: 06/29/2022

Arrived onsite for HOT WATER WILL NOT ENTER THE MACHINE . Upon arrival inspected water supply lines and water supply valves and are correct. Ran diagnostics and there were no error codes. Ran manual test and both hot and cold valves operate correctly. When operating a normal cycle onHot water fill starts off cold and then just remains warm to he touch. Called techline for assistance. Tech stated that on this cycle the hottest the water will get is just warm enough to breakdown detergent. Tech Stated the water will only get to 90 -105 degrees plus or minus 5 degrees is within specifications. Tech said unit is operating as designed.Tech gave SR#7733993206. No leaks present at this time. Job complete

We serviced a

JENN-AIR WINE COOLER

Model JUW24FRARS00

Near Austin, TX 78733

Luis

Job Details: 06/29/2022

"Arrived on site. Compressor and fans not powering on,power cycled same issue diagnosed a defective defrost timer,replaced timer unit powered on.

We serviced a

LG REFRIGERATOR

Model LSXS26326S/00

Near Buda, TX 78610

Kevin

Job Details: 06/29/2022

arrived on site and replaced dispenser and found it is still not working. found when calling for ice at the door, the ice door will energize and open. The auger motor never energizes. Found orange wire from Con 3 @ the control to the hinge is open. The harness is foamed into the cabinet.

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW1

Near Fischer, TX 78623

Andrew

Job Details: 06/29/2022

"Arrived on site to test unit for lid staying locked and water present. Found black wire to drain pump was cut. Secured connection with butt splice, tested unit, unit is now working as designed. No leaks detected. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHV03

Near Wimberley, TX 78676

Andrew

Job Details: 06/29/2022

"Arrived on site to test unit for FC ice maker not producing. Found ice maker responding as designed. Valve not opening to fill FC icemaker. Replaced valve, tested unit, unit now working as designed. No leaks detected. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Maxwell, TX 78656

Andrew

Job Details: 06/29/2022

"Arrived on site to replace evap thermistor and control from previous diagnosis. Replaced control, thermistor and UI as a precautionary. Tested unit, unit working as designed. All components engaging and reading good in diagnostics. Advised to place glass of water in FC and when frozen solid to use unit. No leaks detected. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near San Marcos, TX 78666

Andrew

Job Details: 06/29/2022

Arrived on site to test unit for moisture collecting on center mullion/divider. Found center was warm only about half way up and colder towards the top where moisture is collecting. Spoke with techline and was advised to disconnect condenser motor and allow compressor to run for 10mins and see if top gets warm. Lower half got warmer but top half still cold.

We serviced a

JENN-AIR RANGE

Model JGRP548HL01

Near Marble Falls, TX 78654

Justin

Job Details: 06/29/2022

Arrived on site for an oven knob not working. Upon further inspection I found smaller oven knob bad. Ordering knob and office to reschedule. ; ordrng 1 W11591511 (Knob)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Canyon Lake, TX 78130

Andrey

Job Details: 06/29/2022

"Arrived on site to tested unit for water leak, tested unit found gasket not sealing properly, will need door gasket to fix issue, parts has been pre screened, will need it on return visit, office to reschedule ; O-emld tckt"

We serviced a

ELECTROLUX WASHER

Model EIFLS55IIW0

Near Killeen, TX 76542

Tyler

Job Details: 06/29/2022

"Arrived on site for washer not unlocking door. Upon arrival found wet towels in tub but door was unlocked and could open. Found f38 stored in diagnostics on all 5 save slots. Ran a user fast cycle and heavy duty. Found door unlocking on both completed cycles. After disassembly of unit I verified air trap, drain, hoses all clear of debri. Found tub bearings starting to fail causing oil/water pressure leak behind tub asm.found entire tub asm starting to fail leading to electrical feedback failures at sensors and mcu. Cant reliably repair unit without replacing further components in order to properly test unit for further issues. Will need findings reported to ahs. Call complete ; ordrng 1 Cnote (Parts needed are excessive. rebuild for this syle unit wth the amount of repairs it needs is in no way going to Guarantee a reliable repair)"

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near New Braunfels, TX 78132

Andrey

Job Details: 06/29/2022

"Arrived on site to test unit for wet clothes at the end of cycle, tested unit found no error codes present, put unit diagnostics and found all components running good, called tech line and presented my findings and again since no parts are failed on this unit no recommendation for replacement of parts could be made,tech line stated that from previous records these unit can sometimes switch to no spin intermittently, was advised to tell customer to monitor and make sure it is always set to high spin, presented this information to customer, customer will monitor and if issue is still present, ACU will need to be replaced with pressure switch, Sr#7733552860, follow up will need to be required ; O-emld tckt"

We serviced a

KITCHENAID RANGE

Model KSDB900ESS4

Near New Braunfels, TX 78132

Andrey

Job Details: 06/29/2022

"Arrived on site to test unit for burner issues and convection fan making noise, tested unit found convection fan housing has warped causing fan blade to hit housing, replaced fan and tested, it is running properly now, tested burners and found a bad igniter on front right burner, image provided, ordering igniter and front left simmer will need to be adjusted office to reschedule, ; ordrng 2 W10669524 (Igniter)s"

We serviced a

SAMSUNG RANGE

Model NX58K9850SS

Near Leander, TX 78641

Vincent

Job Details: 06/29/2022

"Arrived on site for range, inspected unit and work area. Inspected door for oven and found the inner hinges that hold the door not functioning correctly. i will be ordering inner hinges and returning with the oven door. No leaks observed during service.office to reschedule to return when parts have arrived.; ordrng 2 DG94-01120C (Assy support hinge)s and 1 DG94-01275C (Door)"

We serviced a

KITCHENAID ICE MACHINE

Model KUIX305ESS2

Near Horseshoe Bay, TX 78657

David S

Job Details: 06/29/2022

"Arrived on site for ice machine no cool. I put the unit into diagnostics and found it fill with water and all pumps working. I turned the compressor and condenser fan on. I found both running, but no cooling happened at the evaporator. I pulled the unit out and found the compressor pulling 2.82 amps. I let the unit run for 10 minuets and found no change in evaporator temperature. I spoke to SW and confirmed a sealed system; ordrng 1 Uvdryer (Uv dryer) and 1 WPW10605286 (Compressor) and 1 WPW10218037 (Evaporator) and 1 W11506635 (Access valve) and 1 Sealedsystem (Sealed system) and 1 2hours (2 hours)"

We serviced a

JENN-AIR WINE COOLER

Model JUWFR242HL01

Near Kingsland, TX 78639

David S

Job Details: 06/29/2022

Arrived on site for wine cooler not cooling. I inspected the unit and work area. I powered the unit on and found the compressor not coming on. I gained access to the compressor and found the inverter receiving proper voltage. I tested hertz from the inverter and found none. I am ordering the inverter to complete the repair. The office will reschedule when we have eta on the parts.; ordrng 1 W11360589 (Inverter) and 1 W11376137 (Control)

We serviced a

WHIRLPOOL WASHER

Model WTW4800XQ2

Near Kingsland, TX 78639

David S

Job Details: 06/29/2022

"Arrived on site for washing machine not working properly. I inspected the unit and work are. I found the stand pipe correctly built. I ran a diagnostics cycle and found fault code for long fill, hot/code reversed and lid latch fault. I gained access to the gearcase and found the shaft dropped and is causing the cam to grind on the cover. I am ordering the gearcase, cam, belt, and control to be replaced. The office will reschedule when we have autho and eta on the parts.; ordrng 1 W11454741 (Gearcase) and 1 W10721967 (Cam) and 1 WPW10006384 (Belt) and 1 Autho (Autho)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Lago Vista, TX 78645

Gerry C

Job Details: 06/29/2022

Arrived to inspect no ice. I found the ice maker would not produce due to ice buildup within the fill tube assembly. The unit will require Technical Service Pointer #: W11560805 Rev. C to be performed. Office to order parts and arrange return service. No leaks observed during service. ; ordrng 1 W11397137 (Ice Maker) and 1 W11395429 (Fill Tube)

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Waco, TX 76705

Jonathan M

Job Details: 06/29/2022

Arrived on site for a dishwasher that is beeping but not starting any cycles. Did confirm the customers complaint and attempted to run the unit through diagnostics. Found the user interface itself not responding to any buttons pressed. Ordering user interface and user interface consul for repair. Will also return with the control. The office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11413963 (UI console) and 1 W11414079 (User Interface)

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Austin, TX 78746

Matthew

Job Details: 06/29/2022

"Arrived onsite to replace previously diagnosed parts. Upon arrival tested unit. Found water standing in tub. Hit cancel and all water drained out. Ran diagnostics and found f9e1, F8e2, error codes. Called tech line for assistance. Tech had experienced same issue and referred to engineering. Recommendations are to replace inlet assembly or flow meter. SR#7733999590. Tech explained replacing the drain pump, vent and control will not completely remedy the issue. Ordering inlet assembly to complete the repair. ; ordrng 1 W11535094 (Inlet assembly)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503EBS00

Near Austin, TX 78739

Luis

Job Details: 06/29/2022

Arrived on site. Diagnosed a defective led control and led strip in freezer section ordering led strip ; ordrng 1 W10876365 (Led strip)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIDM01

Near Austin, TX 78736

Luis

Job Details: 06/29/2022

"Arrived on site for no cool. No air flow to fresh food section,no air flow on upper freezer section,ice build up on back cover,ran diagnostics heater powered on diagnosed unit not entering self defrost cycle. Ordering control and ui. Unit will need to be cleaned and defrosted before return visit. C NOTE; ordrng 1 WPW10758681 (Ui)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Harker Heights, TX 76548

Tyler

Job Details: 06/29/2022

"Arrived on site for microwave not allowing for turn table functions to work. Upon arrival confirmed issue. After further testing I found multiple failures. Acu was intermittently registering input from ui. Acu also failed to send power to turn table motor. I then found main harness melted together under unit to the point that to much wiring would have to be cut preventing me from reliably repair wire damage. Will need main harness ordered and part availability known before rescheduling. Will need to replace ACU, main harness, and possibly turn table motor. ; ordrng 1 W11469478 (Main harness)"

We serviced a

SAMSUNG DRYER

Model DV405ETPAWR/AA-01

Near Harker Heights, TX 76548

Tyler

Job Details: 06/29/2022

"Arrived on site for dryer rattling when turned on. Upon arrival confirmed issue. After disassembly of unit I found all rolllers, idler, motor, blower wheel all functioning within specs. I found element and housing securely in place. I then found cause of noise was the drum, outter frame both expanding/warping and causing unit to rattle excessively. Tg has videos of failures. Cant confirmed bulkheads are functioning due to frame and drum failure. Tried reshaping both but results came back one heat was applied causing unit to warp/bow again. Will need findings reported to ahs that further repairs cant be completed due to parts. Call complete ; ordrng 1 DC61-01199R (Frame and 1 DC97-14849A (Drum asm)

We serviced a

WHIRLPOOL REFRIGERATOR

Model GX5SHDXVQ02

Near New Braunfels, TX 78132

Andrey

Job Details: 06/29/2022

"Arrived on site to test unit for cracked gasket, tested unit found right door gasket cracked in multiple locations, noticed door liner has multiple air bubbles that are pushing the door slightly open, when pushing on the bubbles they seem to travel to a different location, but return when pressure is removed, recommend replacing door to fix issue, door is no longer available, if door is located, office to get authorization and Reschedule ; ordrng 2 W10830189 (Door gasket)s and 1 W10199092 (Right door)"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW1

Near Leander, TX 78641

Kimo

Job Details: 06/29/2022

"Arrived onsite for washer that stopped operating in the middle of its washer cycle/ drain & spin cycle. Upon inspection I found that the unit had no power but there was power at the wall. Upon found inspection I found that the main control was burnt and the drain pump was shorted out. I will need drain pump, control and console to complete fixordrng 1 W11399437 (Drain pump) and 1 W11543997 (Control) and 1 W11413339 (CONSOLE assy)"

We serviced a

WHIRLPOOL COOKTOP

Model KCGS950ESS02

Near Round Rock, TX 78681

Cliff

Job Details: 06/29/2022

Arrived on site to diagnose a cooktop with a burner not lighting. Found center portion of rf burner missing and it will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W10836474 (Burner)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Georgetown, TX 78633

Lou

Job Details: 06/29/2022

"Arrived on site to inspect refrigerator ice maker not producing ice. Upon further inspection, I found the ice maker had stopped mid harvest. Using my jumper wire, I tested the unit from points T-H and the ice maker continued to fail I am ordering the ice maker and scheduled return service for 07/02/22. No water leaks observed during service."

We serviced a

WHIRLPOOL VENTHOOD

Model KXD4636YSS7

Near Austin, TX 78759

Wesley

Job Details: 06/29/2022

Arrived onsite for unit vent motor extension and retraction not switching from momentary press to automatic motion. Ordering switch and motor assembly. Parts research. Office to reschedule. ; ordrng 1 Unknown (Motor and switch assembly engineer #7)

We serviced a

WHIRLPOOL COOKTOP

Model KCGC506JSS00

Near Cedar Creek, TX 78612

Joe Z

Job Details: 06/29/2022

Arrived onsite for Left front burner on cooktop not operating like other burners. Upon arrival test unit an found the spark ignition on the front left burner was operating intermittently. Called techline for assistance. Tech recommended to Replace left front ignition module SR#7733995657. Ordering 2 ignition module. Office to reschedule ; ordrng 2 W11319687 (Ignition module)s

We serviced a

SAMSUNG REFRIGERATOR

Model RF267ABRS/XAA

Near Austin, TX 78749

Justin

Job Details: 06/29/2022

"Arrived on site to install previously diagnosed parts. Upon further inspection I found the caster wheel and pin ordered incorrect. I am ordering the correct parts and having the office research to confirm they are correct. The caster pin is .23 inch or 5.9 mm and will need to be verified before return. The caster wheel on hand was black, and it will need to be verified that we get the white wheel before return. Office to reschedule as 2 man. ; ordrng 1 DA60-90146A (Caster Pin) and 1 DA61-40126B (Rear Caster)"

We serviced a

WHIRLPOOL FREEZER

Model KRMF706ESS01

Near Wimberley, TX 78676

Andrew

Job Details: 06/29/2022

Arrived on site to test unit for not cooling. Found compressor running but frost patterns. Ran service test 4 and could hear refrigerant valve opening but still no frost patterns on either evap. Recommend sealed system. . Evap thermistors were in range. Requesting 3hrs on return visit. ordrng 1 W10832994 (Compressor) and 1 WPW10608485 (FC evap) and 1 W11492867 (RC evap) and 1 TJ90SF8404 (Access valve) and 1 WPW10143759 (UV drier) and 1 Nitrogenkit

We serviced a

WHIRLPOOL DRYER

Model WGD4850HW1

Near San Marcos, TX 78666

Andrew

Job Details: 06/29/2022

Arrived on site to test unit for not heating. Found igniter was cracked. New igniter was damaged in box. Needing igniter to fix issue. Office to reschedule. ; ordrng 1 279311 (Igniter)

We serviced a

WHIRLPOOL WASHER

Model WTW4850HW1

Near New Braunfels, TX 78130

Andrey

Job Details: 06/28/2022

"Arrived on site to test unit for not running properly, tested unit found all functions are good, no Unusual noise detected, customer stated that the builder noticed the noise and found that the hot water valve was closed and he did open it but still wanted us to service it, advised customer to monitor and if the noise returns take videos customer will monitor and report if needed, at this time the unit is running as designed no leaks detected job complete"

We serviced a

WHIRLPOOL COOKTOP

Model W5CG3024XB

Near New Braunfels, TX 78130

Andrey

Job Details: 06/28/2022

"Arrived on site to test unit for flames to low, tested unit found all Flames are uniform and dont have any unusual colors pictures provided, stated to customer that there is no issue with the cooktop, also sometimes the burner cabs get dislodged and they can be moved back into place, unit is running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near New Braunfels, TX 78130

Andrey

Job Details: 06/28/2022

"Arrived on site to test unit for no ice production, tested unit for ice bin full of ice and has completed a harvest cycle and filled with water, customer could not open ice bin to if there was a there was a clump of ice causing feeler arm to sense that the bucket was full, demonstrated to customer the proper way to remove ice bucket, advised to monitor and report if issue persists, at this time the unit is running as designed, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS02

Near New Braunfels, TX 78130

Andrey

Job Details: 06/28/2022

"Arrived on site to test unit for noise issues, tested unit found ice maker water valve making a loud buzzing noise, replaced valve,customer has issues with popping noise during defrost cycle, stated to customer that the noise is normal and it usually goes away after 5-10 minutes, unit is running as designed no leaks detected job complete"

We serviced a

KITCHENAID OVEN

Model KSEB900ESS2

Near Austin, TX 78744

Kevin

Job Details: 06/28/2022

"Arrived on site and inspected range and found make element has failed. . After replacement confirmed oven is working properly, job complete"

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Austin, TX 78747

Kevin

Job Details: 06/28/2022

"Arrived on site and inspected dryer and found it is taking multiple cycles to dry. Found airflow meter is showing blocked/restricted and recommended to homeowner that vent to the exterior be cleaned by a service. Also found debris in dryer vent making noise while it is running. Cleared this also, dryer should not be used until vent to the exterior has been properly cleared, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Austin, TX 78747

Kevin

Job Details: 06/28/2022

"Arrived on site And replaced thermistor, evaporator harness, and user interface diagnosed by previous technician. Fan motor did not arrive, HV control board was not ordered, if issue continues will need high-voltage control board, job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Austin, TX 78747

Kevin

Job Details: 06/28/2022

"Arrived on site and inspected dishwasher and did not find any error codes. Ran a diagnostic cycle and found heating element is working. Also found no rinse aid is in the dispenser. Recommended to homeowner that rinse aid be added to the dispenser in order to improve drying function. Discussed differences between heavy/normal/1 hour wash and their drying times, job complete"

We serviced a

WHIRLPOOL DRYER

Model WGD4815EW2

Near Manchaca, TX 78652

Kevin

Job Details: 06/28/2022

"Arrived on site and inspected dryer and found customer has a video of a noise while dryer is running. Disassembled dryer and inspected all moving components and did not find any issues but replaced support wheels, belt, and tensioner pulley anyway. job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Kyle, TX 78640

Kevin

Job Details: 06/28/2022

"Arrived on site and replaced freezer door and fresh food door and nameplate, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ03

Near Kyle, TX 78640

Kevin

Job Details: 06/28/2022

"Arrived on site and inspected refrigerator and found icemaker is off. Cycled icemaker in diagnostic cycle and motor is cycling properly. Ran fill test and it also filled with water. Inspected wiring harnesses underneath freezer door and everything looks good. Cycled and filled again and it worked twice in a row. Could not find a reason why icemaker is not producing ice.

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Manor, TX 78653

Matthew

Job Details: 06/28/2022

"Arrived onsite for washer with long fill time or not filling. Upon arrival tried putting unit in diagnostics but control flashing lights. Tried power cycling but did not change. Tried canceling previous cycles and one knob was turned all leds will illuminate. Called tech line for assistance. Ran test again. Was able to force diagnostics and control showed no codes, ran calibration and passed. Tried running a normal load and all leds would illuminate. Tech requested Replaced the control. SR#7733991671. Ordering control. Office to reschedule.; ordrng 1 W11608056 (Control)"

We serviced a

WHIRLPOOL COMPACTOR

Model KTTS505ESS

Near Kingsbury, TX 78638

Andrey

Job Details: 06/28/2022

"Arrived on site to test unit noise and wobble, tested unit found multiple welds holding container together has broke images provided, need container assembly and directional switch, to fix issue, ordering parts, office to reschedule ; ordrng 1 WPW10476 (Container assembly) and 1 WP777811 (Directional switch)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBW03

Near Seguin, TX 78155

Andrey

Job Details: 06/28/2022

"Arrived on site to test unit for intermittent ice production, tested unit found ice maker not completing cycle, ice maker provided is incorrect, the connections do not fit, correct ice maker is on order, please double check connections with images provided so we dont make another trip,ordering ice maker office to reschedule ; ordrng 1 W11556926 (Ice maker)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS01

Near Georgetown, TX 78628

Lou

Job Details: 06/28/2022

"Arrived on site to inspect refrigerator fresh foods section not cooling. Upon further inspection, I tested temps in the FC=0 degrees and RC=57 degrees. I disassembled the RC section and removed the RC evap fan cover and found the fan not operating and the thermistor in the correct spot on the suction line. I tested the thermistor and it is reading 68 degrees but it is engulfed in ice/frost. I measured temps at the thermistor and its reading 19 degrees. I removed and replaced the evap,cover and tested the unit in diagnostics test #40 and the unit is operating as designed. Reassembled the RC section and monitored cooling and the unit is cooling as designed. I found both RC door gaskets are torn and am ordering both gaskets and scheduled return service for 07/05/22. No water leaks observed during service.; ordrng 2 W10917312 (RC door gasket)s"

We serviced a

WHIRLPOOL OVEN

Model WOS31ES0JS01

Near Round Rock, TX 78681

Paul

Job Details: 06/28/2022

Arrived onsite to replace previous diagnosed parts. I installed parts and started a 500 degree bake cycle to test it. The unit worked as designed until it reached 270 degrees and the blower stopped this time. I powered the oven off and back on and the blower started again but was running slow and stopped again. Need to replace the blower or possibly the main control. Ordering W11245567 blower and W10859300 main control.office to RS.; ordrng 1 W11245567 (Blower) and 1 W10859300 (Main control)

We serviced a

MAYTAG WASHER

Model MVWX655DW0

Near Leander, TX 78641

Vincent

Job Details: 06/28/2022

"Arrived on site for washer, inspected unit and work area. CX complaint is unit would trip breaker 80% of the time. I tested unit in diagnostics and found no stored error codes, so I proceeded with testing and found basket badly off balance causing motor stress and belt shredding. Will need to replace basket, motor, capacitor, belt, and return with cam kit and gearcase if needed. Office to order parts and reschedule when parts are available. No leaks observed during service.; ordrng 1 W10752719 (Basket) and 1 W15618 (Capacitor) and 1 WPW10006384 (Belt) and 1 W11454734 (Gearcase)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HB06

Near Jarrell, TX 76537

Gerry C

Job Details: 06/28/2022

"Arrived to inspect power. I used a xenon light tester and the unit ignited all three lights, denoting a full 1000 watts. I advised the CX the unit operated as designed, while heating. The light would not turn on and I verified the bulb was intact. The unit will require the main control. Office to order and contact the CX to arrange return service. ; ordrng 1 W11342846 (Main control)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Georgetown, TX 78626

Gerry C

Job Details: 06/28/2022

Arrived to inspect rack issues. I found the upper and lower racks had tines that the tips were not correctly coated during manufacturing and had started to corrode. All wheels where in serviceable condition and the upper rack stops will need to be replaced during rack installation. I verified all operations were present. No leaks observed during service. Office to order upper rack and contact the CX to arrange return service. ; ordrng 1 W10909088 (Upper Washrack)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT313CZLZ00

Near Georgetown, TX 78628

Lou

Job Details: 06/28/2022

"Arrived on site to inspect refrigerator compressor not staying on. Upon further inspection, I heard the start device and compressor attempt to start and the compressor made a loud buzzing noise. I checked amp draw to the compressor and got 8.91amps. Ohmed the windings and got 5.5, 7.4, 11.5ohms. Contacted techline and spoke to Andrew and advised of my findings and he advised to do a sealed system repair. SR#7733983463. Office ordering the sealed system repair parts and CNOTE-SCHEDULE AS LAST CALL and office to schedule return service ; ordrng 1 CNOTE (SCHEDULE AS LAST CALL)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Austin, TX 78754

Matthew

Job Details: 06/28/2022

Arrived onsite for dishwasher bowed hinges. Upon arrival inspected unit. Found that the issue was actually the outer door panel. Was faulty. Took pics. Customer is covered. Ordering outer door panel to complete the repair. Office to reschedule.; ordrng 1 WPW10629473 (Front panel) and 1 W11178521 (Badge)

We serviced a

WHIRLPOOL REFRIGERATOR

Model GSF26C5EXW02

Near Copperas Cove, TX 76522

Tyler

Job Details: 06/28/2022

Arrived on site for refrigerator making abnormal noise from rc. Upon arrival confirmed complaint. Upon further inspection I found dampener motor getting stuck then popping repeatedly when closing. Found cond. coils dirty and needing cleaning. Tested thermistors and found following results: Rc thermistor (4.35k) fc thermistor (14.8k) (temps on arrival were 15/55 actual (set temps 5/37). ; ordrng 1 W10814173 (Dampener)

We serviced a

AMANA DRYER

Model NED4655EW1

Near Killeen, TX 76543

Tyler

Job Details: 06/28/2022

"Arrived on site for dryer not starting, upon arrival confirmed issue. Found stable 240 connection to dryer. After further testing I found failures in start switch, motor , and timer. Replaced start switch. Customer expressed dissatisfaction with failures with unit and wants to hold on rescheduling until he has spoken with whirlpool. Office to reschedule if customer reaches out to us for further repairs. ; ordrng 1 W10745655 (Timer) and 1 W10396029 (Motor) and 1 694089 (Blower wheel) and 1 Cnote (Office please read att. Note!!!)"

We serviced a

GE REFRIGERATOR

Model GFE24JSKFFSS

Near Killeen, TX 76542

Tyler

Job Details: 06/28/2022

Arrived on site for refrigerator making loud noise. Upon arrival confirmed issue. After further testing I found thermistor in fc popped off evap but was still functioning within manufacturing specs. Found bimetal stuck closed as well as dc voltage from control to thermistor never exceeding past 1.9v in fc compartment even when thermistor was exposed to cooler temps. Rescheduled customer for 07/04/22 to complete repairs with control and bimetal.WR55X40448 control ; ordrng 1 WR55X40448 (Control)

We serviced a

WHIRLPOOL WASHER

Model WTW8240YW0

Near Killeen, TX 76542

Tyler

Job Details: 06/28/2022

"Arrived on site for washer leaking water intermittently every three loads or so. Upon arrival try to confirm issue but cannot replicate leaking issue. I did however find that after speaking with service management, washer is possibly leaking water from detergent dispenser and not sealing properly to the top cabinet portion of the washer causing moisture to leak out at different points in the cycle and rusting top portion of cabinet leading to dispenser vibrating to much and release more water from dispenser. Due to not replicating issue I informed customer there is no further way to know if anything else could be causing failure. d customer 261.43+=83.00 for top and dispenser. Customer wants to discuss options with spouse before proceeding with repairs. Call complete ; ordrng 1 W10391067 (Top)"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Buda, TX 78610

Leonardo

Job Details: 06/28/2022

Arrived on site to test unit for front glass broken. Found front glass broken from handle falling. Will need new handle and front glass. ; ordrng 1 W11176456 (Front glass) and 1 W10894054 (Door handle)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ01

Near Manor, TX 78653

Joe Z

Job Details: 06/28/2022

"Arrived onsite for WHEN UNIT IS PLUGGED IN NOT LIGHTS NO SOUND NOTHING HAPPENS. Upon arrival found breaker was tripped. Mrs stated that the breaker has been tripping. Powered up the unit and unit powered on. All fans and compressor operates correctly. Found that when forcing heater on, it would trip breaker. Need to order heater and evaporator harness. Office to reschedule.; ordrng 1 WP2323198 (Heater) and 1 W11405276 (Evap harness)"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFHS2611LBRA

Near Temple, TX 76504

Jonathan M

Job Details: 06/28/2022

"Arrived on site for a refrigerator that is not going to refrigerator section. Inspected unit and work area. Found the freezer at 0?F in the refrigerator section in the 60s. Tested airflow from the damper and found very little airflow at all coming through the damper. Checked my return line for air circulation in the refrigerator section and found it clogged with ice. After defrosting the ice, tested airflow again at the damper. Found minimal airflow again. Ran the unit through diagnostics and it passed all tests except for the damper control. It registered a motor or switch issue with the damper Rescheduled customer to 7/4 per their request. Theyre requesting first available appointment.; ordrng 1 242303001 (Damper)"

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW4

Near Tow, TX 78672

Kimo

Job Details: 06/28/2022

"Arrived onsite for washer not cleaning clothes as it should and would shred clothes as well. Upon inspection I found that the wash plate was damaged, it has some sharp raised edges. Upon removal of wash plate for further inspection I found that the bolt was crass threaded and found not come off. I am ordering bolt , basket and outer tub. And returning with the parts that was sent with me.office to reschedule.; ordrng 1 W10752187 (SCREW) and 1 W10811960 (BASKET) and 1 W11219115 (TUB-OUTER)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Buchanan Dam, TX 78609

Kimo

Job Details: 06/28/2022

Arrived onsite for refrigerator not cooling in bother sections. I performed and amp test at compressor and found that the amps would spike to 9.2amps and then the compressor would shut off. I installed and new start device to test and found no change. I am ordering 1x ss 2hrs. Office to reschedule. ; O-emld tckt

We serviced a

SAMSUNG MICROWAVE

Model ME18H704SFG

Near Kyle, TX 78640

Leonardo

Job Details: 06/28/2022

Arrived on site to replace control board and found wrong part. Ordering new control board office to reschedule ; ordrng 1 DE92-03624B (Control board)