Service History 55

We serviced a
WHIRLPOOL OVEN
Model WFE320M0JS0
Near Georgetown, TX 78626
Tommy
Job Details: 11/15/2021
"Arrived onsite for oven saying cooktop hot even when not on. Upon arrival found unit right front switch damaged due to power outages recently
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78737
Kevin
Job Details: 11/15/2021
"Arrived on site and inspected dishwasher and found tub has a dent on the right rear that has broken a seam and is leaking water. Took one picture of broken seam. A new tub will be needed to correct the issue, otherwise dishwasher is operating normally. contact customer before rescheduling to ensure builder has not replaced dishwasher entirely.; ordrng 1 W11409866 (Tub)"
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC0
Near Killeen, TX 76542
Tyler
Job Details: 11/15/2021
Arrived on site for washer giving f6e3 error. Upon arrival confirmed complaint and found f6e3 and f2e1 errors stored. Upon further inspection I found ui harness still within specs. Replaced both ACU and fascia controls. Reassembled unit and found washer fully functioning as designed. Call complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near New Braunfels, TX 78130
Robert
Job Details: 11/15/2021
Arrived on call for complaint of dispenser damaged. Confirm the dispenser is damaged replaced dispenser. After installation test operation.
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Leander, TX 78641
Lou
Job Details: 11/15/2021
"Arrived on site to inspect cooktop burners corroded. Upon further inspection, I tested all burners and they are operating as designed. I found all of the burners with corrosion on them some worse than others. I removed and replaced the burner heads and retested and all burners continue to operate as designed. I made recommendations for use and care. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model MH2175XSB4
Near Killeen, TX 76542
Tyler
Job Details: 11/15/2021
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Round Rock, TX 78664
Jimmy J.
Job Details: 11/15/2021
Arrived on site to install previously diagnosed parts. Removed sump and motor and control. Installed new sump and motor and control. Ran diagnostics and got same error codes. Called Whirlpool tech line and spoke to JR. He had me ohm out diverter. Diverter was out of range and giving a range way higher than it should be. Tech line also had me ohm out old diverter and it was giving the same exact high reading. Tech line requested and highly recommended we order a new diverter and harness through Whirlpool stock to ensure we get new stock and not shelf stock. Ordered sump and motor and main harness to complete the repair. SR 7732247917 ; ordrng 1 W11416362 (Sump and motor) and 1 W11568793 (Wire harness)
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Manor, TX 78653
Matthew
Job Details: 11/15/2021
Arrived onsite for dryer not turning on. Upon arrival tested unit and would not start. Checked incoming voltage and recorded 240 vac. While checking voltage found wiring from cord and harness burned. Will need to order block kit for repair. Notified customer that will also need power cord replaced will bring one in case customer does not provide cord Office to reschedule ; ordrng 1 279320 (terminal block) and 1 POWERCORD (4 PRONG CORD) and 1 W10450289 (harns-wire)
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Austin, TX 78738
Brandon
Job Details: 11/15/2021
"Arrived on site to replace failed shocks, after replacing, unit tested good."
We serviced a
MAYTAG WASHER
Model MVWB835DC4
Near Austin, TX 78746
David Z
Job Details: 11/15/2021
"Arrived on site to follow up on washer that was still not spinning. Ran unit and hear a buzz come from bottom of unit and no spin. Replaced the rotor and clutch again and tested. Found no more buzzing, but unit still would not spin. Checked control and found damaged connectors and heat sink with corrosion on them. Replaced control and retested. Verified unit is now spinning correctly. Documented with tech line, SR 7732244793. Call complete."
We serviced a
MAYTAG WASHER
Model MHW6000AW0
Near The Hills, TX 78738
Brandon
Job Details: 11/15/2021
"Arrived on site for customer complaint of unit leaking and not finishing cycles, found to much suds in unit, I cleaned out suds, ran a rapid wash, unit tested good."
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ0
Near Austin, TX 78728
Taylor M
Job Details: 11/15/2021
"Arrived on site to replace previously diagnosed front right infinite switch and front right element, upon accessing and replacing both the unit is now operating properly as designed, job complete."
We serviced a
WHIRLPOOL DRYER
Model WED560LHW1
Near Austin, TX 78705
Scott
Job Details: 11/15/2021
"Arrived on site for poor drying performance. Ran diagnostics, no errors . Ran air flow and temp checks . Found air flow restriction. Recommended maintenance clean exterior venting. No lint build up, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 11/15/2021
"Arrived on site for shelves are not fitting in right side door. Found customer had four shelves. They only fit on the bottom section of the right side RC door mounts. I called Whirlpool tech line and spoke to TJ to see if something else I wasnt seeing was missed, but tech line confirmed the upper section of the door wasnt meant to have the shelf adjusted any higher than the lowest mount. Customer confirmed they had received additional shelves from Whirlpool that also didnt fit. Again, unfortunately the door only allows one shelf to be mounted on the bottom section of the door where the mounts are seated and the liner is deeper than all the mounts above. Job completed.
We serviced a
MAYTAG WASHER
Model MHW5630HW2
Near Austin, TX 78750
David Z
Job Details: 11/15/2021
"Arrived on site to diagnose washer that is leaving clothes wet on the towel cycle only. Towels come out wet. Checked error codes and found no error codes present. Called tech line for guidance, SR7732247307. Tech line said with no error codes and unit running through diagnostic fine there is no recommended part to replace. Recommendations are to decrease soap usage and decrease the amount of soap used, as well as to run drain and spin if its not done and rung out.
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS03
Near San Marcos, TX 78666
Robert
Job Details: 11/15/2021
Arrived on call for complaint of not heating. Oulled unit out and checked TOD it was open. After installation test operation oven heating.
We serviced a
JENN-AIR DISHWASHER
Model JDB9200CWP2
Near Austin, TX 78734
Brandon
Job Details: 11/15/2021
"Arrived on site to replace upper LH track, after replacing, unit tested good."
We serviced a
GE MICROWAVE
Model JVM6175EF1ES
Near Moody, TX 76557
Tali W
Job Details: 11/15/2021
"On site for microwave not heating. Tested with bowl of water. Found unit powering on and starting, but not heating. Found TCO at bottom of control cavity open, not allowing power to be sent to HV components. Ordering TCO. Office to reschedule.; ordrng 1 WB20X10043 (Transformer) and 1 WB27X10597 (Diode) and 1 WB27X709 (Thermo switch) and 1 WB21X10162 (TCO bottom) and 2 WB24X829 (Secondary switch)s and 1 WB24X830 (Switch) and 1 WB27X11094 (TCO cavity) and 1 WB27X10170 (Cap motor)"
We serviced a
WHIRLPOOL RANGE
Model WFG975H0HZ2
Near Georgetown, TX 78628
Jonathan S
Job Details: 11/15/2021
Arrived on site for range console having scratches on it. Inspected unit and work area. Identified scratches ( see sd-picture). Removed console and installed new. Assembled unit and tested operation. All tested good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78748
Leonardo
Job Details: 11/15/2021
Arrived on site to test unit for upper rack falling. Removed upper rack and removed adjuster. Installed adjusters correctly test unit and unit test good job complete.
We serviced a
GE WASHER
Model GTW465ASN1WW
Near Del Valle, TX 78617
Matthew
Job Details: 11/15/2021
Arrived onsite for unit leaking water and noise. Upon arrival inspected unit. Found dripping from valve assembly into tub. Valve is weeping and will need replacement. Customer showed video of noise. Inspected underneath unit and found worn belt. Will need to order and replace Valve and belt. Office to reschedule ; ordrng 1 WH01X27538 (belt drive) and 1 WH13X26535 (VALVE )
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ4
Near Georgetown, TX 78626
Tommy
Job Details: 11/15/2021
Arrived onsite for previously diagnosed parts. Upon arrival replaced fuse and both times found it blew immediately proceeded to inspect unit and found cavity thermostat wiring damaged burned and grounded. Ordering main harness and cavity thermostat along with fuses.; ordrng 2 W10138793 (Fuses)s and 1 W10269232 (Cavity thermostat) and 1 W11350914 (Harness)
We serviced a
KITCHENAID DOWNDRAFT
Model KIRD861HSS0
Near Austin, TX 78730
Taylor M
Job Details: 11/15/2021
"Arrived on site to diagnose downdraft with no power at the switch causing the unit to be stuck in place not allowing for the filters to be removed, i gained access to the unit and turned power off at the breaker, i removed the switch and found no continuity when depressing the switch. ; ordrng 1 WPW10323305 (Switch)"
We serviced a
MAYTAG DRYER
Model MED6630HC2
Near Wimberley, TX 78676
Jacob
Job Details: 11/15/2021
Arrived onsite to replace parts ordered by previous tech. Replaced control and thermistor. Tested the unit. Unit tested good. No issues at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Andice, TX 78628
Lou
Job Details: 11/15/2021
"Arrived on site to inspect dishwasher not drying dishes. Upon further inspection, the customer advised that they made the changes as recommended at previous service call and the dishes are still not drying. When I opened the unit door, I found the dishes in the bottom rack dry except for the plastic dishes. I found most of the dishes were dry in the top rack except the plastics and the cups that were upside down and had some water on the bottoms. I placed the unit in diagnostics showing no error codes and continued with testing. The unit operated as designed. I tested again and checked the amp draw to the components and found 7-9amps to the element in wash and drying cycles. Retested and tested voltage at the control and the element is getting 122V in the wash and drying cycles. With the last test, I found a large amount of rinse aid suds in the bottom of the tub. I contacted techline and spoke to Kurt and advised the complaint and my findings. Kurt recommended replacing the dispenser due to it possibly leaking rinse aid and provided SR#7732248821. I advised the customer of my conversation with Whirlpool tech support and removed and replaced the dispenser and retested a final time. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78735
Kevin
Job Details: 11/15/2021
"Arrived on site and inspected washer and found belt has come off, after replacing it attempted to run a diagnostic cycle and found there is no incoming hot water. Removed waterline from the rear of the washer and there is no hot water from the source. A plumber will be needed to correct the issue. Washer can still be used on tap cold only. No water leaks from connections at time of service, job complete"
We serviced a
GE WASHER
Model WDSR2080D5WW
Near Jarrell, TX 76537
Cliff
Job Details: 11/15/2021
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRS6HR4HB1
Near Bartlett, TX 76511
Cliff
Job Details: 11/15/2021
Arrived on site to diagnose a refrigerator that is not cooling. Found start device for compressor failed and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT780SAEM1
Near Cedar Park, TX 78613
David S
Job Details: 11/15/2021
Arrived on site for dishwasher leaking. I inspected the unit and work area. I found the diverter covered in calcium from it leaking. I spoke to the customer about needing a new sump and motor. I am ordering the assembly. ; ordrng 1 WPW10605057 (Sump and motor)
We serviced a
GE DISHWASHER
Model GDT635HSJ2SS
Near Georgetown, TX 78628
Jonathan S
Job Details: 11/15/2021
"Arrived on site for dishwasher not starting cycle. Inspected unit and work area. Attempted to perform diagnostics mode and found door switch not reading. Gained access to control and measured resistance on all 3 wires. Found door switch reading open and closed. Found control not reading door switch. Removed failed control, and installed new. Assembled unit and tested operation. All tested good, no water leaks detected during service. Paid in full on credit card."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 11/15/2021
Arrived on site for oven turning on it own has to shut it down at the breaker. Customer stated they woke up at 4:30 am to the oven in a broil heating at 550. Afterwards the oven would just randomly turn on and console buttons would not respond. Placed in diagnostics and no error codes came on. Found oven was not connected to WIFI. Customer was able to get the phone app connected while I was there. Once everything was connected the current time and date reflected in the console display. Customer was happy to see that it hadnt turned on by itself during the twenty five minutes we went through the diagnostic and WIFI set up. Customer used his Whirlpool app to start the preheat. Oven working as designed. Job completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Austin, TX 78750
David Z
Job Details: 11/15/2021
"Arrived on site to follow up on dishwasher that had damaged float switch harness. On arrival I removed the toe kick and found the drain hose and also the elbow on the sump and motor have also been chewed through. No repairs being performed, unit has extensive rodent damage. Advised tenant of additional damage to unit and no repairs to be done. Left voicemail for landlord informing them of findings and that we arent going to replace the recommended parts. Unit needs at minimum sump and motor, drain line, likely water line, control and harness. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78754
Brandon
Job Details: 11/15/2021
"Arrived on site for customer complaint of upper rack falling off, found broken adjusters, I replaced adjuster kit, unit tested good.
We serviced a
GE WASHER
Model GFW450SPM1DG
Near Austin, TX 78702
Scott
Job Details: 11/15/2021
"Arrived on site for washer shaking ,knob broken ,as well as dispenser draw . Will need knob ,and UI due to rounding of knob stem , draw cover needed due to water splashing out of dispenser . Will need two man to gain access to back of washer . Oredeing ,motor , belt pulley, bolt, washer . AUTHO. No water leaks detected at time of service. Call to set return ; ordrng 1 WH42X25520 (Draw dispenser handle) and 1 Autho and 1 2MAN and 1 WH20X27942 (Motor) and 1 WH02X10337 (Washer) and 1 WH02X10334 (Bolt) and 1 WH08X10050 (Belt) and 1 WH07X10022 (Pully)"
We serviced a
WHIRLPOOL RANGE
Model WOD51ECOHS02
Near Dripping Springs, TX 78620
Leonardo
Job Details: 11/15/2021
Arrived on site to test unit for oven not getting to temp or sometimes oven not turning off. Test unit and found bad console will need to replace console. Ordering new console W11297709 office to reschedule. ; ordrng 1 W11297709 (Console)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADB3
Near Georgetown, TX 78633
Jonathan S
Job Details: 11/15/2021
"Arrived on site to install previous diagnosed part. Removed failed heater and installed new. Assembled unit and performed diagnostics mode. Monitored test operation and observed for possible water leaks. Tested amp draw to heater and found 7.5 amps. All tested good, no water leaks detected during service."
We serviced a
WHIRLPOOL WASHER
Model WFW8740DW1
Near Georgetown, TX 78628
Jonathan S
Job Details: 11/15/2021
"Arrived on site for washer making a abnormal noises. Inspected unit and work area. Performed diagnostics mode and checked fault codes, found none. Ran automatic test mode and monitored operation. Removed back panel and inspected rotor and shocks. Found all intact and no signs of abnormal wear and tear. Assembled unit and ran a load of towels on normal wash. Monitored wash cycle and cancel when unit was in wash mode. Ran drain and spin cycle and monitored operation. All tested good, no water leaks detected during service."
We serviced a
WHIRLPOOL DRYER
Model WED8740DW1
Near Georgetown, TX 78628
Jonathan S
Job Details: 11/15/2021
Arrived on site for dryer having moisture on door. Performed air flow test with vent on and off. Found yellow light with vent on and green light with vent off. Found venting going directly out of home and flapper not shutting. Due to short venting moisture could buildup on door when using. Unit tested good.
We serviced a
GE REFRIGERATOR
Model PSC23SSNASS
Near Austin, TX 78759
David Z
Job Details: 11/15/2021
"Arrived on site to follow up on refrigerator that had an open ice chute flap. Found the switch for it was corroding. Replaced switch and glued boot guide back on the back.
We serviced a
GE MICROWAVE
Model SCB2001FSS02
Near Austin, TX 78759
David Z
Job Details: 11/15/2021
Arrived on site to follow up on microwave that was dead. Removed and unwired unit from wall. Found fuse blown due to issues with interlocks. Replaced interlock switches and rewired unit. Tested with new switches and new fuse and verified unit is working as designed. Heated cup of water and verified heat present. Call complete.
We serviced a
GE MICROWAVE
Model SCB2001FSS02
Near Austin, TX 78759
Taylor M
Job Details: 11/15/2021
We serviced a
WHIRLPOOL WASHER
Model LSR7233EQ0
Near San Marcos, TX 78666
Robert
Job Details: 11/15/2021
Arrived on call to replace previous diagnosed parts. After installation test operation and washer working properly.
We serviced a
KITCHENAID OVEN
Model KGRS505XSS02
Near Dripping Springs, TX 78620
Leonardo
Job Details: 11/15/2021
Arrived on site to test unit for upper oven not working on bake. Test unit and found bad glow igniter. Replaced igniter Test unit after replacing igniter and unit test good no leaks present job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Austin, TX 78744
Kevin
Job Details: 11/15/2021
"Arrived on site and inspected the dishwasher and found incoming water valve is blocked by sediment, took one picture. Recommended replacing water valve and purged waterline into a large cup several times. after replacement confirmed operation by running a diagnostic cycle, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Kyle, TX 78640
Kevin
Job Details: 11/15/2021
"Arrived on site and inspected the dishwasher and found wash motor is not running. Replace control board and wash motor and it is now operating normally. No further repair is required at this time, no water leaks from connections at time of service, job complete"
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS3
Near Austin, TX 78701
Scott
Job Details: 11/15/2021
"Arrived on site for left side handle falling off . Reattached Handel with screw . No gas leaks detected at time of service. Job complete ."
We serviced a
GE REFRIGERATOR
Model TPX24BRYFWW
Near Lago Vista, TX 78645
Justin
Job Details: 11/15/2021
"Arrived on site for a refrigerator losing cool. Upon arrival the customer stated that they found that the FC and RC are not cooling as well as they used to. I checked temps and found the FC at 21?F and the RC at 49?F. I gained access to the evap and found the bottom half covered in ice. Upon further inspection I found the heater burnt out, and open. I replaced the heater and cleared out all ice with my steamer. The unit is now working as designed. Call complete."
We serviced a
GE DISHWASHER
Model GDT655SSJ4SS
Near Georgetown, TX 78626
Jimmy J.
Job Details: 11/15/2021
Arrived on site for TRIPS THE CIRCUIT BREAKER DURING USE. Placed in diagnostics and no error codes came on. Checked junction box and all wires were properly seated. Ran through all diagnostic cycles and dishwasher never lost power. Ran through normal cycle to see if it would lose power. Allowed to run for twenty five minutes and dishwasher never lost power. Used outlet tester to ensure outlet was good. Used multimeter to test voltage at the wall and was getting 120. Suggested customer try running an extension cord to another outlet in the house that they know isnt a GFCI to test if dishwasher loses power. If it doesnt they will know either the outlet or the breaker for the dishwasher needs replacement. If it still loses power when plugged in with an extension cord customer will call us back to try and diagnose any failed components we can find.Job completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS00
Near Wimberley, TX 78676
Jacob
Job Details: 11/15/2021
Arrived onsite to replace parts to the unit. Replaced the parts. Tested the unit. Unit tested good. No issues at this time. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED5300VW0
Near Niederwald, TX 78640
Jacob
Job Details: 11/15/2021
Arrived onsite for unit not drying clothes properly. Customer said it would take them 2 or 3 times to get the unit to dry. Upon further inspection. Found that there was something inside of the vent. Something thick and heavy was inside of the vent tube and was covered in lint. The pice fell further down the tube. Let customer know that the duct will have to be cleaned. Tested the unit once more and unit heating up better than before. No issues at this time job complete
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290VEM4
Near Lago Vista, TX 78645
Justin
Job Details: 11/15/2021
Arrived on site to install previously diagnosed parts. I installed both gaskets and reshaped both of them with my heat gun. I advised the customer on waiting a minimum of 4 hours before opening the unit. The unit is as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 11/15/2021
Arrived on site to install previously diagnosed parts. Removed Control and UI and installed new control and UI. Ran test 4 and allowed all five sub tests to complete. Getting good air flow from evaporator fan. Fridge running and cooling as designed. Job completed.
We serviced a
WHIRLPOOL FREEZER
Model MFF2258FEZ07
Near Austin, TX 78756
Wesley
Job Details: 11/15/2021
Arrived onsite and found stuck motor. Replaced icemaker to repair ongoing production issue.
We serviced a
KITCHENAID DISHWASHER
Model KDTE104EWH3
Near Cedar Park, TX 78613
David S
Job Details: 11/15/2021
Arrived on site to install previous diagnose parts. I installed the new lower rack wheels and the upper rack adjusters. I reassembled the unit and tested it. It is working as designed job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Cedar Park, TX 78613
David S
Job Details: 11/15/2021
Arrived on site for water dispenser and icemaker not working. I inspected the unit and work area. I tested the unit and found it not dispensing water. I gained access to the dual valve and found both lines frozen. I cleared the lines. I covered the hole where the fill line to the ice maker was open. The air was leaking from there to the dual valve causing the lines to freeze. Job complete.
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Austin, TX 78754
Wesley
Job Details: 11/15/2021
Arrived onsite and tested unit for not operating with and f8e4. Tested unit in diagnostics and cleared code and ran regular cycle. All checks good. Advised customer on possible computer glitch or a slow leak causing the overfill to trip. Unable to duplicate a problem. Unit is now operating as designed. Advised customer on findings.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Austin, TX 78717
David S
Job Details: 11/15/2021
Arrived on site for washing machine making a noise. I inspected the unit and work area. I out the unit into diagnostics and found no fault codes. I ran the unit through a diagnostics cycle and found it working as designed. I gained access to the gear case and found the belt a little loose. I replaced the belt. I found the gear case and cam in good condition. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS02
Near Austin, TX 78757
Taylor M
Job Details: 11/15/2021
"Arrived on site to re-diagnose refrigerator with rc cooling issues but cooling properly in the fc. Upon arrival I took temps of the unit and found the freezer to be at -3? and the refrigerator compartment at 53?. I put the unit into service diagnostics and found all fans to be operating properly as designed, I put the ice maker through a self test and found it is operating properly as designed but is not reaching temp to dispense ice properly. I gained access and verified functionality of the thermistors, I found that the fc thermistor is reading out of range by a lot for higher temps in the fc when it is at proper temp, I gained access to the evap cover and found ice build up causing the ice maker fan to tick. I gained access to the back of the unit and removed the drain tube, I found it to be mostly clear but housed some debris, ; ordrng 1 W11318270 (Thermistor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Austin, TX 78750
David Z
Job Details: 11/15/2021
"Arrived on site to diagnose dishwasher with rack issues in upper rack. Found wheels broken off adjustor on upper rack. Replaced adjustors and verified proper function.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB2
Near Jarrell, TX 76537
Cliff
Job Details: 11/15/2021
Arrived on site to diagnose a range that tripped the breaker. Tested all parts and components and found no failures to unit at this time. Did note nail in wall not fully hammered in pushing against back wall of range. This may have caused possible short to ground. Advised customer on findings.
We serviced a
GE REFRIGERATOR
Model ZISS48DCASS
Near Austin, TX 78730
Taylor M
Job Details: 11/15/2021
"Arrived on site to diagnose refrigerator with ice maker not operating, upon arrival I gained access to the unit and found that the ice maker was stuck out of position and would not reach home position, I removed it. I replaced the ice maker and verified the unit fill and informed the customer to dump the first couple of batches produced, the new ice maker is operating properly as designed with no leaks observed. The customer informed me of the drawer
We serviced a
WHIRLPOOL RANGE
Model WMH78019HZ04
Near Kyle, TX 78640
Kevin
Job Details: 11/15/2021
"Arrived on site and inspected microwave and found control panel is unresponsive, a new door will be needed to correct issue. ; ordrng 1 W11196131 (Door) and 1 W11466759 (Control)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Austin, TX 78723
Wesley
Job Details: 11/15/2021
Arrived onsite for complaint of leaking. Tested unit and found leaking from crack in the tub by the drain pump. Ordering tub to repair. Office to reschedule. ; ordrng 1 W10371566 (Tub)
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFM01
Near Austin, TX 78723
Wesley
Job Details: 11/15/2021
Arrived onsite and found evidence of sealed system failure causing the fridge items to freeze from overworking the freezer to reach temp. Unhealthy incomplete frost pattern. Advised customer on needed repair. Ordering compressor and returning with control and thermistors. Office to reschedule. ; ordrng 1 W11209866 (Compressor) and 1 WPW10143759 (Uv drier) and 1 TJ90SF8404 (Access valve)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Leander, TX 78641
Lou
Job Details: 11/15/2021
"Arrived on site to inspect dishwasher guide rack wheel broken. Upon further inspection, I found the upper rack left stop missing and the left front wheel broken. The customer provided the stop and I removed and replaced the left front wheel and placed the rack and stop back into place. Tested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
JENN-AIR COOKTOP
Model JED3430GB01
Near Belton, TX 76513
Cliff
Job Details: 11/15/2021
Arrived on site to diagnose a cooktop that has a damaged glass top. Found glass scratched but no crack. Damage is cosmetic only and caused by a pan bottom.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFHB2741PFBA
Near New Braunfels, TX 78132
Robert
Job Details: 11/15/2021
Arrived on call for complaint of leak. Found the drain blocked. Clear drain and checked hose.
We serviced a
WHIRLPOOL RANGE
Model WFG975H0HZ1
Near Leander, TX 78641
Justin
Job Details: 11/15/2021
Arrived on site for a range with the middle cooktop burner not igniting. Upon further inspection I I found that the burner head was dirty and clogged. This was not allowing the gas to escape and ignite. I cleaned the burner head and then tested the unit. The unit is now working as designed. Call complete.
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Canyon Lake, TX 78132
Andrew
Job Details: 11/15/2021
"Arrived on site to test unit for not drying properly. Found thermal fuse was bad. Replaced fuse, tested unit,unit heating as designed. Unit failed ventilation test with vent hose connected. Removed vent hose and unit passed as designed.
We serviced a
WHIRLPOOL DRYER
Model LER5620KQ1
Near Austin, TX 78736
Kevin
Job Details: 11/15/2021
"Arrived on site and inspected dryer and found opening the door does not stop it running. Found door switch is broken and will need to be replaced, sent a short video to prescreen suggestions of broken switch; ordrng 1 WP3406107 (Door switch)"
We serviced a
WHIRLPOOL OVEN
Model WFG550S0HZ2
Near Austin, TX 78724
Wesley
Job Details: 11/15/2021
Arrived onsite and found f3e0 shorted sensor. Replaced the oven sensor. Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL OVEN
Model KOCE500ESS11
Near Waco, TX 76710
Tali W
Job Details: 11/15/2021
Onsite for oven door switch not engaging properly causing light to stay on and not able to preheat. Confirmed complaint. No issues found with door alignment or closing. Found switch strike intermittently not engaging due to switch moving causing light to stay on. Ordering door latch. Office to reschedule. ; ordrng 1 W10883049 (Door latch)
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC4
Near Leander, TX 78641
Justin
Job Details: 11/15/2021
Arrived on site to install previously diagnosed parts. I installed the new door and then tested the unit. The unit is running as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF130PAHB1
Near Georgetown, TX 78626
Tommy
Job Details: 11/15/2021
Arrived onsite for dishwasher not draining correctly. Upon arrival found unit would drain but as it drained to disposal water would overflow in disposal. Found stickers and other things in disposal likely clogged plumbing lines. Spoke with customer on need for plumber. Job Completed.
We serviced a
AMANA MICROWAVE
Model AMV2307PFB4
Near Manor, TX 78653
Matthew
Job Details: 11/15/2021
Arrived onsite for microwave not heating. Upon arrival unit was unplugged. Customer stated had issues with turn table not rotating then had error code on display. Also hood light was not functioning. Plugged unit in and tested. Heated water. Tested multiple times and unit is heating. Turn table is turning. Could not duplicate issue. Unit is heating properly. Did find that housing was faulty. Will need to replace housing. Customer will monitor. Office to reschedule ; ordrng 1 8206232A (lamp 40 watt) and 1 W11544456 (CONTROL ) and 1 WPW10210878 (housng-lmp)
We serviced a
WHIRLPOOL VENTHOOD
Model WVU37UC6FS1
Near Dripping Springs, TX 78620
Leonardo
Job Details: 11/15/2021
Arrived on site to replace lights. Test unit and found wire had come loose connection not making full circuit. Secured wire and lights came on no parts needed job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM00
Near Austin, TX 78724
Wesley
Job Details: 11/15/2021
"Arrived onsite and found unit evap frozen through again, but heater is reading good at 35ohms. Customer defrosting unit. Returning with airtower is damaged from ice and the bimetal harness. ; ordrng 1 W11161901 (Harness bimetal) and 1 W11126274 (Airtower)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78717
Justin
Job Details: 11/13/2021
"Arrived on site for a dishwasher that is leaking. Upon arrival the customer stated that the dishwasher was intermittently leaking, and would not wash well. They also found that the leak would only occur in the middle of the cycle. I put the unit into diagnostics mode and found stored error code F2E1 for stuck key. I ran the unit through a diagnostics cycle. While it was running I could intermittently hear the motor make an abnormal rattle sound. I could not replicate a leak however. Upon further inspection I also found the lower wash arm splitting a little. Due to this I will be ordering the sump and motor and the lower wash arm to be replaced. Office to reschedule.; ordrng 1 W11087376 (Sump and Motor) and 1 W10837249 (Lower Spray Arm)"
We serviced a
WHIRLPOOL DRYER
Model WGD4985EW1
Near Cedar Park, TX 78613
Justin
Job Details: 11/13/2021
"Arrived on site for a dryer making a squeaking noise. Upon arrival the customer stated it is not a loud noise, but just wanted to make sure it was no cause for concern. I tested the unit and found that when it was running, the dryer vent was rubbing on the back of the unit causing a slight squeak. I showed the customer and adjusted the unit. The unit was no longer making the noise. The unit is working as designed. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Leander, TX 78641
Justin
Job Details: 11/13/2021
"Arrived on site for a refrigerator with dented doors. Upon further inspection I found the left and right side refrigerator compartment doors dented. I replaced both doors, and verified with the customer that they looked okay. I verified the unit had good water flow and would dispense still. The unit is as designed. Call complete."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Austin, TX 78759
Justin
Job Details: 11/13/2021
"Arrived on site for a dishwasher throwing an F8E4 error code. Upon arrival the unit was throwing the F8E4 error code for float switch open/overfill. I gained access to the float switch assembly, and found the tray full of water. I emptied the tray. I then put the unit into diagnostics mode and found stored error codes F9E2 for drain motor electrical problem, F8E4 for float switch open, and FAE2 for vent wax motor electrical problem. I then ran a diagnostics cycle and found it ran through as designed. No error codes were thrown at the end of the cycle. Upon further inspection I found the valve dripping where the water line was threaded into the valve. I adjusted the line and re thread it. The unit is no longer leaking and is working as designed. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS02
Near Leander, TX 78641
Justin
Job Details: 11/13/2021
"Arrived on site for a refrigerator icing over and not keeping temps. Upon arrival the customer stated that the freezer compartment was getting a sheet of ice on the bottom of the compartment. He cleared the ice and cleaned the drain hose from the back. When he gained access to the evap he found ice built up on the top right. He found that the drain tube was not clogged. I checked temps and found the FC at 14?F and the RC at 36?F. I put the unit into diagnostics mode and found all airflow components running as designed. I activated the heater and found it running as designed. I gained access to the evaporator and found the drain tube draining properly. Upon further inspection I also found the cap tube frozen over. The evap was not getting a proper frost pattern. This indicates a faulty sealed system.
We serviced a
MAYTAG REFRIGERATOR
Model MSB27C2XAM00
Near Leander, TX 78641
Justin
Job Details: 11/13/2021
"Arrived on site for a refrigerator with a filter not staying in place. Upon arrival the customer stated that the unit will stop dispensing water when the filter is acting up. He also just replaced the filter and has continued to have the same issue. I gained access to the filter head and found the filter latch popped out. I put it back on, and the filter was now staying secure. The unit is now working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Austin, TX 78759
Justin
Job Details: 11/13/2021
"Arrived on site for a washing machine that would continuously drain after plugged in. I tried putting the unit into diagnostics mode, but found the UI completely unresponsive. Due to this I replaced the control. The unit was no longer throwing itself into a drain after being plugged in. I ran a calibration and test cycle. The unit is now working as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5800BC0
Near Copperas Cove, TX 76522
Tali W
Job Details: 11/12/2021
"On site for washer leaking. Confirmed complaint. Found water leaking where inlet hose connects to valve on unit- cold side. Checked valve for leaks, none found. Found cold inlet hose loose causing constant leak. Cleaned rubber washer inside of hose, reassembled, tightened properly, and tested. Unit no longer leaking and functioning as designed. Informed customer that it is recommended to replace inlet hoses every 5 years. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78738
Luis
Job Details: 11/12/2021
"Arrived on site for noise complaint and ice melting. Removed evaporator cover evaporator appears not to be defrosting ran diagnostics diagnosed unit will need control kit,will also order cover and harness; ordrng 1 W11533213 (Control kit) and 1 W11394920 (Cover freezer) and 1 W11396530 (Harness)"
We serviced a
WHIRLPOOL DRYER
Model WED6120HC1
Near New Braunfels, TX 78130
Andrew
Job Details: 11/12/2021
"Arrived on site to test unit for not spinning, tested unit found unit was getting correct voltage, found broken belt, tested broken belt switch, switch tested good, replaced belt, tested unit,unit now working as designed, advised customer to get vent cleared by licensed professional,job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near New Braunfels, TX 78130
Andrew
Job Details: 11/12/2021
"Arrived on site to test unit for no ice production and noise, tested unit found ice maker missing feeler arm ice maker not filling properly making small ice cubes, customer also complained about rattling noise from behind the unit, pulled unit out, noticed piece of tape rattling above the condenser fan, also noticed that the water line was kinked causing ice maker not to fill properly, secured water line correctly, tested water pressure, pressure was at 50 psi, left unit far enough from wall to prevent kinked line, installed feeler are, cycled ice maker, ice maker received proper amount of water, unit running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV03
Near Pflugerville, TX 78660
Wesley
Job Details: 11/12/2021
Arrived onsite for concerns about door alignment and seal. Advised customer on design and leveling and heat treated gasket for best seal. Unit is otherwise operating as designed. All checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Canyon Lake, TX 78130
Andrew
Job Details: 11/12/2021
"Arrived on site to test unit for tripping breaker, tested unit found all components testing good in diagnostics, ran normal cycle after about 20 min breaker tripped, reset breaker, started tripping ever 5 minutes, found unit amp draw was 3 amps when Tripping breaker, inspected unit,did not find any broken wires, all connections were good, called tech line was directed to service pointer W11525530, found unit connected to AFCI breaker, per service pointer tripping is caused by breaker, customer stated he will have breaker swapped out, if issue persists contact customer service,no leaks detected job complete SR#7732230493"
We serviced a
WHIRLPOOL RANGE
Model WFG975H0HZ1
Near Georgetown, TX 78633
Lou
Job Details: 11/12/2021
"Arrived on site to tall previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the control panel. In the process, I found the ribbon connection on the main control was damaged. I removed and replaced the main control and tested the unit. Unit is operating as designed. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Belton, TX 76513
Tommy
Job Details: 11/12/2021
Arrived onsite for washer high pitched squealing. Upon arrival found belt was loose causing squealing. Replaced unit belt and tested unit is now operating as designed. Job Completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Leander, TX 78641
Kayman
Job Details: 11/12/2021
Arrived onsite for refrigerator not dispensing. Upon inspection I found the reservoir frozen again. I found RC=33/34 and FC=-2 I called techline to document. We found the RC thermistor had insulation foam stuck on it likely causing the cooler temps in the RC. SR#7732231087. I removed the foam and steamed out the union. The unit is now dispensing. I advised the customer to monitor the unit over the next week or so to ensure the issue is resolved. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near New Braunfels, TX 78130
Andrew
Job Details: 11/12/2021
"Arrived on site to test unit for door dropping down, tested unit found right side door spring disengagement, the insulation got between the spring popping it off, installed spring back into place, tested unit,unit now working as designed,no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Austin, TX 78702
Scott
Job Details: 11/12/2021
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Austin, TX 78738
Luis
Job Details: 11/12/2021
"Arrived on site for water tank freezing. Installed gaskets,ran fan test air seeping between fan scroll and air tower,added sealer between gaps air no longer seeping between gaps,defrosted and flushed water tank."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FHEXNS00
Near Austin, TX 78739
Luis
Job Details: 11/12/2021
"Arrived on site. Found freezer drain frozen over,removed ice build up,defrosted drain checked water flow through drain good,added adhesive to gaps between liner and cabinet."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FHEXVS04
Near Killeen, TX 76542
Tali W
Job Details: 11/12/2021
"On site for fridge dispenser not working for ice or water. Tested dispenser. Found dispenser not dispensing ice or water. Valve and auger motor not turning on. Also, light isnt turning on. Checked connector at top left door hinge. Tested voltage of wiring for ice and water dispensing.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS01
Near Harker Heights, TX 76548
Tali W
Job Details: 11/12/2021
"On site for fridge not cooling in either compartments. Confirmed complaint. Found RC and FC at room temp. Lights working, evaporator fans running, but unit not cooling at all. Tested inverter. Found 120VAC on white and black wires and 3vdc from purple and black wires from inverter. Compressor is running. Checked deli drawer and harness. No corrosion or water found under deli control and harness intact. Unit needs SEALED SYSTEM REPAIR. SS TECH 2 HOURS. AUTHO. Also, found corrosion and rust on back side of unit that has cause a crack in the liner. Office to reschedule.; ordrng 1 W10832994 (Compressor) and 1 W11492867 (RC evap) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve) and 1 AUTHO (AUTHO) and 1 WPW10608485 (FC evap) and 1 SSTECHTWOHOURS (SS TECH 2 HOURS)"
We serviced a
FRIGIDAIRE MICROWAVE
Model FGM0205KFB
Near Kempner, TX 76539
Tyler
Job Details: 11/12/2021
Arrived on site for microwave not allowing proper door functions when activated to open. Upon arrival confirmed complaint and after further inspection I found the door lever behind button was slipping out of place due to broken plastic lock side of lever. Replaced lever then reassembled unit. Found door fully functioning as designed call complete