Service History 55 - Appliance Express

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS0

Near Buda, TX 78610

Tim M

Job Details: 12/03/2024

"Arrived on site to test unit for gas odor. Upon arrival customer stated when using the oven, gas odor will be strong throughout the cycle. No gas smell when unit is not in use. Unit is receiving proper voltage and has correct polarity. Engaged bake cycle, noticed smell and smell would not subside after a minute. Gained access to burner tube and found air shutter opened to much causing an improper air to gas ratio. Adjusted shutter to only keep 10% open, tested unit, during initial ignition gas odor is present, after 30 seconds gas odor subsides. Customer approves. Contacted SAFETY to document SR#7740407646. Unit is now running as designed, no gas leak detected, no parts installed, job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Buda, TX 78610

Tim M

Job Details: 12/03/2024

"Arrived on site to test unit for rack not level. Inspected unit, found stop clips have broken off on the back side causing the rail to be removed from the tub wheels, offsetting the level. Replaced stop clips (WP8565925) and tested unit, rack is now level and functioning as designed, no leaks detected, job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM08

Near Georgetown, TX 78628

Jonathan M

Job Details: 12/03/2024

"Arrived on site for a refrigerator. That is tripping the breaker. Inspected unit and work area. The customer advised that the unit is not tripping the breaker but they are having a defrost issue in the freezer section. It is causing the whole unit not cool properly. I did confirm the customers complaint and ran the unit through diagnostics. I found an open defrost sensor error message and tested the heater on forced defrost mode. I found the heater test pass, indicating an issue with the Thermistor and may be the control. Ordering the evaporator thermistor and rescheduled the customer to 12/9. No parts were installed. ; ordrng 1 WPW10384183 (Evap thermistor)"

We serviced a

WHIRLPOOL MICROWAVE

Model WOEC3030LS01

Near Austin, TX 78744

Joe Z

Job Details: 12/03/2024

"Arrived on site for not heating. Upon arrival, test unit. Found turntable begins to turn then stops after a second. And water does not heat. Also found fan operates but timer does not count down. Contacted Techline for assistance. Explained issues. Power cycled unit and Test at :30 and 1:00, but no change. Tech recommended checking all connections and replacing interlock if necessary. SR# 7740450186. Disassembled unit to inspect interlocks and tested good. Contacted SW for assistance. After series of test at control, inverter and switches. Am getting 120 at switch under load. Found that under load getting voltage drop from 120-0 at inverter. Recommend replacement of microwave appliance manager. Replaced appliance manager W11325787. Test unit and is now operating correctly"

We serviced a

WHIRLPOOL DRYER

Model wed4850hw0

Near Austin, TX 78744

Joe Z

Job Details: 12/03/2024

"Arrived on site for damaged terminal block. Upon arrival, inspected unit and found L1 connection screw to terminal block is fractured with screw threading stuck in block. Need to replace terminal block. Replaced terminal block 279320. Test unit and is operating as designed. Job complete"

We serviced a

KITCHENAID COOKTOP

Model KCGS556ESS02

Near Kyle, TX 78640

Tim M

Job Details: 12/03/2024

"Arrived on site to test unit for no ignition and loose knobs. Tested unit, found spark not being produced when trying to ignite the center and left rear burner. Inspected internals, unit will need harness, spark igniter and knobs. Replaced harness (W11561449), igniter (W11507532) and knobs (WPW10545849) X5. Tested unit, unit is now running as designed, no gas leak detected, job complete."

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Buda, TX 78610

Tim M

Job Details: 12/03/2024

"Arrived on site to test unit for no power. Upon arrival customer stated unit stopped operating, they got it going again by moving the power cord around. Took voltage at the terminal block, found it receiving proper voltage but when moving the plug around in the outlet, unit will lose voltage. Advised customer that the outlet terminals have became loose and are causing the no power issues. Recommended to get the outlet replaced to resolve that issue. Customer also had a concern of long dry times. Ran a vent test, found venting to be poor. Advised to get the vents cleaned by a professional to ensure optimal performance. Unit is running as designed, no parts installed, job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ3

Near Austin, TX 78744

Joe Z

Job Details: 12/03/2024

"Arrived on site for will not run or complete a cycle. Upon arrival, customer has already began a cycle. Confirmed unit is operating. Canceled and drained unit. Ran diagnostics and there are no saved error codes. Ran a normal cycle and unit is operating correctly. No leaks present. Job complete."

We serviced a

WHIRLPOOL RANGE

Model WFG535S0LZ5

Near Austin, TX 78723

Joe Z

Job Details: 12/03/2024

Arrived on site for flames too high. Upon arrival test unit and flames are correct. Adjusted flames by adjusting each valve per customers preference. Unit is operating as designed. No gas leaks present at this time. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Killeen, TX 76542

Tyler

Job Details: 12/03/2024

Arrived on site for refrigerator not cooling. On arrival confirmed issue inspected compressor and evap compartments. Found no dye or sealed system leaks but I found running pressures at 100/-10. Found unit took over 30 minutes and still wouldnt equalize properly. Tried pulling vac and recharged system with 56g of r600 but found the same results. Will need to report find8ngs of a possible floating restriction in System.; ordrng 1 Needtocalltechline (Need to call techline)

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Austin, TX 78744

Joe Z

Job Details: 12/03/2024

"Arrived on site to install previously ordered part. Ran diagnostics and get error codes F1-E1 main control fault, F3-E1 pressure system fault. Replaced control W11608056 and test unit by running a normal wash cycle. Unit is operating as designed. No leaks present. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5300SQ2

Near Killeen, TX 76542

Tyler

Job Details: 12/03/2024

"Arrived on site for washer not completing cycles and making a loud noise. On arrival confirmed issue and found gearcase, and drive system broken as well as agitator teeth, agitator, and coupling had also failed. Tried removed gearcase and then drive system but the drive system is stuck in the outter baske5 shaft and corroded together. Will need to order Wp3946501 agitator, 63849 outter tub, w10814296 gasket, WP8577374 seal, wp63292 thrust, wpw10080230 spin ring, 285353 retainer, 285753A coupler, wp3363394 pump, and all previously sent parts and will need office to reschedule once availability of parts is known. ; ordrng 1 Wp3946501 (Agitator) and 1 63849 (Outter tub) and 1 w10814296 (Gasket) and 1 WP8577374 (Seal) and 1 wp63292 (Thrust) and 1 wpw10080230 (Spin ring) and 1 285353 (Retainer) and 1 285753A (Coupler) and 1 Wp3363394 (Pump)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near New Braunfels, TX 78132

Andrew

Job Details: 12/03/2024

"Arrived on site and verified compressor was seized. Replaced compressor(W11574734), UV drier(WPW10143759) and access valve(W11506635). Vacuumed system down and charged to specs with 56g of r600a. Unit is now working as designed. Job complete."

We serviced a

WHIRLPOOL DRYER

Model WED6150PB0

Near Del Valle, TX 78617

Joe Z

Job Details: 12/03/2024

"Arrived on site for clothing stays wet. Upon arrival, test polarity and is correct. Ran vent test and is poor for electric dryers. Ran a timed dry and heats correctly. Found vent hose is too long with too many kinks. Straighten the hose then vent test passes but hose gets kinked when unit is pushed back into position. Recommend replacing hose with a shorter hose to get less kinks. Unit is operating as designed. Job complete. No parts used."

We serviced a

WHIRLPOOL WASHER

Model WTW6157PB0

Near Killeen, TX 76549

Tyler

Job Details: 12/03/2024

"Arrived on site for washer not completeing cycles and humming. On arrival confirmed failure and replaced lower harness w11731988, w10876600 pump, and w11700916 lid lock. After retesting unit I found clutch was getting 120 but the clutch wasnt activat8ng the slider even though the slider moved freely by hand. Called techline and reported findings Sr#7740456106. Was instructed to order w11627517 control, w11449841 gearcase, w11195971 stator, w10754448 clutch w10734521 slider, w11260238 rotor. Due to possible misalignment and/or electrical issue in clutch . Rescheduled customer for 12-9-24; ordrng 1 W11627517 (Control) and 1 Gearcase (W11449841) and 1 W11195971 (Stator) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 Rotor (W11260238)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBFO42FTX04

Near Luling, TX 78648

Andrew

Job Details: 12/03/2024

Arrived on site to test unit for frosting around FC door. Found bottom of RH FC door was not making contact causing air leak. Removed frost build up and dried up water. Adjusted door and now sealing properly. Advised customer to monitor. No parts replaced at this time. No leaks detected. Job complete.

We serviced a

WHIRLPOOL OVEN

Model WFG320M0MS0

Near Seguin, TX 78155

Andrew

Job Details: 12/03/2024

Arrived on site to test unit for oven not heating. Found glow igniter working but no voltage to gas valve. Replaced igniter(W11590294) and control(W11620481). Gas valve now receiving 4vac but not opening. Verified valve is receiving gas from regulator. Recommend valve replacement. Scheduled for 12/06. Ordering regulator as a precautionary to ensure completion on return visit. ; ordrng 1 W11590251 (Bake valve) and 1 W11590292 (Regulator)

We serviced a

WHIRLPOOL FREEZER

Model mzf34x20dw08

Near Harker Heights, TX 76548

Tyler

Job Details: 12/03/2024

"River on site for freezer not cooling. On arrival confirmed failure and found compressor had over heated and failed to turn on. Found a new start device wouldnt work and unit needs a new compressor. Ordering w11490402 evap, w11332031 compressor, W10913906 access valve, WPW10143759 uv drier. Office to reschedule once availability of parts is known ; ordrng 1 w11490402 (Evap) and 1 w11332031 (Compressor) and 1 W10913906 (Access valve) and 1 WPW10143759 (Uv drier)"

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Belton, TX 76513

Tyler

Job Details: 12/03/2024

Arrived on site for washer making a loud noise during spin. On arrival replaced gearcase w114498 and cam w10721967. Tested washer and found no leaks and unit working as designed. Call complete

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near Copperas Cove, TX 76522

Tyler

Job Details: 12/03/2024

Arrived on site for washer making a loud grinding noise. On arrival customer provided a video of sound and I was able to recreate sound in diagnostics test. Traced issue down to the cam and actuator both failing and replaced them with w10721967 cam and w11481722 actuator. Tested unit and found no leaks or noise and unit works as designed. Call complete

We serviced a

WHIRLPOOL OVEN

Model WOES3030LS01

Near Seguin, TX 78155

Andrew

Job Details: 12/03/2024

Arrived on site to test unit for excessive heat escaping and unit only at 170? at times. Found heat customer was concerned with is normal part of ventilation. Factory reset control and replaced oven sensor(W11598120) as a precautionary. Heated unit to 350? and allowed to run for 20mins with no issues. Advised customer to monitor and be a little aware she isnt hitting keep warm instead of bake. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM12

Near Hutto, TX 78634

Wesley

Job Details: 12/03/2024

Arrived onsite and found unit operating with is older door liner liner causing torn out gasket. Gasket replacement not viable. Ordering door to repair. No parts used; ordrng 1 LW11258450 (Right door)

We serviced a

AMANA DISHWASHER

Model ADB1400AMS0

Near Round Rock, TX 78665

Andrew R

Job Details: 12/03/2024

Arrived onsite for dishwasher making screeching noise. Upon arrival maintenance stated that they haven't heard it since they called it in. I found a float switch open error indicating that the customer had something causing the float switch to be up. I found a lot of suds present in the unit when running diagnostics. I found the unit not to be making the noise described and the explanation they gave me indicates that something got hung up in the drain pump and finally got pushed out. I found nothing inside the drain pump. Unit operates as designed. No water leaks present at time of service. I made customer aware of suds. Call complete. No parts installed.

We serviced a

WHIRLPOOL DRYER

Model WED5050LW1

Near Manor, TX 78653

Andrew R

Job Details: 12/03/2024

Arrived onsite for dryer not turning on. I confirmed dryer had no power. I checked the breaker and found it to be tripped. I turned the breaker on and ran the unit for 35 minutes. Unit did not trip within the time and is working as designed. No issues are present with the dryer and stated to the customer if it continues to trip the breaker to have the breaker checked out. Unit operates as designed at time of service and cycles correctly. Call complete. No parts installed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Georgetown, TX 78626

Wesley

Job Details: 12/03/2024

"Arrived onsite and installed splash seals and screws. Unit is now operating as designed without leaking. W11664713, W11627527"

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Pflugerville, TX 78660

Andrew R

Job Details: 12/03/2024

"Arrived onsite to replace previously diagnosed parts. I replaced the gearcase,rotor, and control. The stator was intact and was not damaged. After replacing I ran a DLMS Calibration. I then ran a diagnostic cycle. Unit now operates as designed. No water leaks present at time of service. Call complete. Installed W11419171 CONTROL, W11260238 ROTOR, AND W11449841 GEARCASE."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM03

Near Austin, TX 78753

Lou

Job Details: 12/03/2024

"Arrived on site to replace damaged refrigerator doors. I removed and replaced the damaged RC & FC doors, along with the nameplate and tested operations. Unit is operating as designed. Job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM03

Near Austin, TX 78753

Lou

Job Details: 12/03/2024

"Arrived on site to install previously diagnosed and ordered parts. Due to the FC door being damaged, I removed and replaced the door and nameplate and tested operations. Unit is operating as designed. Job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM03

Near Austin, TX 78753

Lou

Job Details: 12/03/2024

Arrived on site to replace damaged refrigerator door. I removed and replaced the damaged RC door and tested operations. Unit is operating as designed. Job completed.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Manor, TX 78653

Andrew R

Job Details: 12/03/2024

Arrived onsite for washer not draining. Upon arrival I inspected the underside of the unit. I found the pump to be good reading at 20.1 ohms. I checked the harness from the control. The pump lines are showing open line indicating there is a break in the harness. I replaced the harness and tested the unit. Unit now operates as designed and drains. No water leaks present at time of service. Call complete. Installed W11643701 LOWER WIRE HARNESS AND W11755726 CLIP.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Georgetown, TX 78633

Wesley

Job Details: 12/03/2024

Arrived onsite and found right fridge door misaligned and adjuster in the top position. Adjusted door level and adjusted cabinet to correct door misalignment. All checks good.

We serviced a

WHIRLPOOL RANGE

Model WFG535S0LS5

Near Round Rock, TX 78665

Andrew R

Job Details: 12/03/2024

"Arrived onsite for burner not igniting. Upon arrival I confirmed the left front burner was not igniting. I lifted the cooktop and inspected the igniting. I couldn't visually see anything wrong with the ignitor however, I saw the arc coming below the cooktop signifying there is a hairline fracture in the ignitor. Gonna order a left front ignitor to solve the issue. Ordering W11453940 left front ignitor. Office to RS. NO PARTS INSTALLED. NO GAS LEAKS PRESENT.; ordrng 1 W11453940 (LF IGNITOR)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Hutto, TX 78634

Andrew R

Job Details: 12/03/2024

Arrived onsite for dishwasher not washing dishes. Customer stated she meant to call in and change description. She stated the issue is the dishes are not drying. I ran a service test and found the heating element working as designed. I noticed customer wasn't using rinse aid. I explained to the customer that rinse aid will need to be used to help with drying the dishes especially with the plastic tub units. Customer understood and will start using rinse aid to help dry her dishes better. No water leaks present at time of service. Call complete. No parts installed.

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ04

Near Kyle, TX 78640

Luis

Job Details: 12/03/2024

"Arrived on site for unit not freezing correctly. Removed evaporator cover found frost only on first row of evaporator,ordering a new compressor will also order evap in case needed. ; ordrng 1 W11546692 (Evaporator) and 1 W11580057 (Compressor) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access valve)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Taylor, TX 76574

Wesley

Job Details: 12/03/2024

Arrived onsite and found unit operating with report of spontaneously turning on. no error codes and unable to replicate any symptoms. Calibrated unit and advised customer that the unit had been reset as a solution. No parts.

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Kyle, TX 78640

Andrey

Job Details: 12/03/2024

"Arrived on site to test unit for washer stuck in spin, tested unit found capacitor leaking oil, drain pump activated and will not shut off, replaced control, capacitor and shift actuator and tested, unit is now running as designed, no leaks detected job complete installed W11395718, W11481722, W11626074"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ10

Near Buda, TX 78610

Luis

Job Details: 12/03/2024

"Arrived on site for no ice. Removed bin found ice stuck between bail arm and icemaker adjusted icemaker and arm,reinserted bin,icemaker dumped ice and filled with water."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM09

Near Austin, TX 78735

Luis

Job Details: 12/03/2024

"Arrived on site. Found water leaking in fresh food section,water leaking at corner of cabinet,found mullion not even,gasket has already been modified from previous visit and gaps between liner and cabinet have been filled with rtv,called tech support sent pictures to tech support,per tech support checked cabinet with flat edge found gaps between cabinet sent pictures per tech support customer will need to contact whirlpool customer service with SR #. SR#7740451551"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED2FHEXVB01

Near Buda, TX 78610

Luis

Job Details: 12/03/2024

"Arrived on site for dispenser issues. Tested water dispenser loud noise from valve and water not dispensing correctly,removed unit from enclosure checked lines,removed filter tested water dispenser working,installed filter tested water dispenser working obstruction that got into line and now cleared. Customer will need to replace filter if issue reoccurs."

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI7FVCXWY00

Near Austin, TX 78748

Luis

Job Details: 12/03/2024

"Arrived on site. Installed new fresh food door gasket on right side door,checked door seal good."

We serviced a

WHIRLPOOL WASHER

Model wtw4855hw3

Near Austin, TX 78748

Andrey

Job Details: 12/03/2024

"Arrived on site to test unit for not coming on, tested unit found it receiving 120vac but control unresponsive, control was run without, will need to return and replaced control, rescheduled for 12/09; ordrng 1 W11607637 (Control)"

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Austin, TX 78748

Andrey

Job Details: 12/03/2024

"Arrived on site to test unit for door latch issue, tested unit found door is latching but lint trap housing broke in two, damaged sensors,harness and lint trap, will need to order parts and return rescheduled for 12/11; ordrng 1 W10906551 (Lint trap housing) and 1 WPW10516085 (Lint screen) and 2 WP3387230 (Housing screws)s"

We serviced a

WHIRLPOOL WASHER

Model MVW5430MW1

Near Maxwell, TX 78656

Brandon

Job Details: 12/03/2024

"Arrived on site for customer complaint of unit not draining and didnt finish a cycle. Found lower wire harness broken wire near drain pump. I repaired wire, unit tested good."

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Austin, TX 78724

Matthew

Job Details: 12/03/2024

Arrived onsite for unit leaving clothes wet at the end of cycle. Inspected and found only stored error code for unbalanced load. Inspected basket due to service pointer but was good. Suspension was also good. Did find unit front left leg needed adjustment. Ran a spin cycle and unit is functioning properly. Instructed customer on proper load size and balance loads. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519CB0

Near New Braunfels, TX 78130

Brandon

Job Details: 12/03/2024

"Arrived on site for customer complaint of unit not heating, found door wasnt making good contact with the door switches. Ordering interlocks and switches. ; ordrng 1 WP8206419 (Top interlock) and 1 WPW10156813 (Bottom interlock) and 1 W10727360 (Door switch) and 1 W10269458 (Door switch) and 1 W10269460 (Door switch)"

We serviced a

MAYTAG WASHER

Model MVW6230RHW3

Near Austin, TX 78703

Matthew

Job Details: 12/03/2024

Arrived onsite for unit not dispensing softener. Inspected and found softener dispenser turned off. Instructed customer on cycle selections. Unit is functioning properly. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Manor, TX 78653

Matthew

Job Details: 12/03/2024

Arrived onsite for unit not turning on or operating. Inspected and found control not responding. Ohmed motor and drain pump and were good. Replaced faulty control. Calibrated and tested. Unit is functioning properly. Job complete. Used w11607637

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Maxwell, TX 78656

Brandon

Job Details: 12/03/2024

"Arrived on site for customer complaint of gas leak. I used leak detector, no gas leak, I bubble tested every joint and took pictures, no gas leak detected at time of service. Called safety team to document, SR 7740427497"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Manor, TX 78653

Matthew

Job Details: 12/03/2024

"Arrived onsite for unit needing gearcase and wash plate replacement. Disassembled unit for replacement and also found cam and actuator needed replacement. Replaced all four components. Tested and unit is now functioning properly. Job complete . Used w11449840, w11481722, w10721967 and w11510461"

We serviced a

KITCHENAID MICROWAVE

Model KMHS120KPS01

Near Austin, TX 78724

Matthew

Job Details: 12/03/2024

"Arrived on site for dampener not closing. On arrival inspected unit and found vent box was taken off for inspection. Had access to dampener and found unit was functioning properly, opening and closing as designed. Took pics. Vent box is mis-shaped and is obstructing the damper. Customer will address with builder. Unit is functioning as designed. Job complete"

We serviced a

WHIRLPOOL OVEN

Model WFE505W0JZ3

Near New Braunfels, TX 78130

Brandon

Job Details: 12/03/2024

"Arrived on site for unit having inconsistent temperatures. Found unit was not cycling properly in bake cycle. I replaced sensor and tested, unit tested good."

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW1

Near New Braunfels, TX 78130

Brandon

Job Details: 12/03/2024

"Arrived on site for customer complaint of unit not starting, found error codes F0E1 and f5e2. I ran self diagnostics test, unit failed on the first fill. Found failed control board, door latch, and ordering pressure sensor, valves, and bellow. Customer bought at Costco, unit has 2 year warranty. ; ordrng 1 W11316246 (Pressure switch) and 1 W11688994 (Valve) and 1 W11688995 (Valve) and 1 W11578223 (Bellow)"

We serviced a

MAYTAG WASHER

Model MHWE900VJ00

Near Elgin, TX 78621

Matthew

Job Details: 12/03/2024

Arrived onsite for unit not starting a cycle. Found that either the Sud error and F35 error are automatically being displayed after door locks. Both errors are relaying the pressure sensor. Ordering sensor and control . Set to return Tuesday the 10th. ; ordrng 1 WPW10249845 (Pressure switch) and 1 WPW10004260 (Pressure sensor hose)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near New Braunfels, TX 78130

Brandon

Job Details: 12/03/2024

"Arrived on site for customer complaint of unit making a noise. I ran diagnostics, found normal shifting noise, found unit to be operating properly at time of service. I told customer to try and get a video of unit making noise for us if it happens again."

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Elgin, TX 78621

Matthew

Job Details: 12/03/2024

"Arrived inside for 7/4 error. On arrival tested unit. Confirmed error. Tested and confirmed basket not dis-engaging from agitating to spin. Inspected underneath unit and found oil leaking from gear case. Also rotor is seized, was able to remove rotor bold but is also rusted. Need to replace gearcase, rotor, stator, clutch. Also bringing drain pump as it is saturated. Office to reschedule. Let unit unplug as not to use. Office to reschedule ; ordrng 1 W10752189 (Rotor bolt) and 6 W11027980 (Stator screws)s and 1 W11396717 (Drain pump)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRTX5028PM02

Near San Marcos, TX 78666

Brandon

Job Details: 12/03/2024

"Arrived on site for customer complaint of missing ice maker. This unit has the option for an ice maker, and since this unit did not originally come with an ice maker, the ice maker isnt covered under warranty. I explained this to the office, unit tested good at time of service."

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Cedar Park, TX 78613

Miguel

Job Details: 12/03/2024

"Arrived on site with final piece needed for repair, removed bottom cover. Installed cam. Recalibrated machine. Completed diagnostics. Call complete. No leaks"

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ12

Near Cedar Park, TX 78613

Miguel

Job Details: 12/03/2024

Arrived on site for refrigerator freezing. 33 in refrigerator. 22 in crisper. 9 in fzr. Removed evaporator cover and confirmed good frost pattern. Motor evaporator checks good. Ran test 3 and nothing happens. Fan runs in normal operation. Replaced damper control. Verified operation. Called Techline with findings. Sr#7740456077

We serviced a

WHIRLPOOL DISHWASHER

Model WDF332PAMS0

Near Schertz, TX 78124

Brandon

Job Details: 12/03/2024

"Arrived on site for customer complaint of unit not washing properly. Found water supply turned off to unit, I turned water supply on, unit tested good."

We serviced a

MAYTAG DRYER

Model MED6200KW1

Near Austin, TX 78759

Daniel A

Job Details: 12/03/2024

Arrived on site to inspect dryer not drying. Upon further inspection I ran an airflow test and found that the dryer is operating without issue however the airflow test did not pass indicating a restriction in the vent line. I found a kinked vent hose and straighten it out and tested aging however the test is still coming us as poor airflow. I verified that the dryer is heating properly. The customer will need to have maintenance check the vents and or clean. No issues found with the dryer and no parts installed.

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Cedar Park, TX 78613

Miguel

Job Details: 12/03/2024

"Arrived on site with new motor parts. Removed back panel. Replaced rotor, stator and screws. Reassembled and verified operation. Call complete."

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Cedar Park, TX 78613

Miguel

Job Details: 12/03/2024

"Arrived on site for washer noisy during spin. Agitator was sent as old one needed to be broken off. Broke off agitator and drum still does not separate. cutting wheel broke. Mini sledge not getting it off. Unable to remove gearcase from basket or drum. Will need complete rebuild. Including baskets, screws, wires and all previous parts. Extra time requested. Authorization required. ; ordrng 1 W11219115 (Tub outer) and 1 W11513243 (Inner basket) and 1 W11513243 (Lower harness) and 1 W11568797 (Drain) and 1 WP8533928 (Dran screwi) and 1 W10752187 (Agitator screw) and 4 WPW10249633 (Gearcase screw)s and 2 W11596033 (Actuator screw)s and 1 W11396716 (Suspension) and 1 Extratime (Extra time) and 1 Authorization (Authorization)"

We serviced a

WHIRLPOOL RANGE

Model WFES3530RS0

Near Austin, TX 78759

Daniel A

Job Details: 12/03/2024

Arrived on site to inspect range not operating and displaying error code. Upon further inspection I observed F1E1 internal board malfunction. I replaced the control and tested the unit. The unit is now operating as designed. W11707168

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS2

Near Austin, TX 78726

Daniel A

Job Details: 12/03/2024

Arrived on site to inspect dishwasher front panel developing rust around vent. This was not cause by the customer and is a manufacturer defect. I am ordering the panel W11416371 and nameplate W10909682. I am scheduling for December 9th. No water leaks observed during service.; ordrng 1 W10909682 (Name plate) and 1 W11416371 (Panel)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Pflugerville, TX 78660

Daniel A

Job Details: 12/03/2024

"Arrived on site to inspect refrigerator making loud noises and hole in the RC lining. Upon further inspection, I was able to determining the source of the noise was the evaporator fan. The fan did not show any signs of ice buildup from ice maker overfill. I verified that the ice maker was operating and filling without issue. I replaced the fan motor and filled the crack/hole with sealant. The unit is now operating as designed. No water leaks observed during service. WP2315549"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFG02

Near Austin, TX 78726

Miguel

Job Details: 12/03/2024

Arrived on site for moisture in freezer. Door seems to be closing. Found large gaps between liner and cabinet. Ordering silicone. Reset for mon 16. ; ordrng 1 w10841140 (clear silicone)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT531HAPM0

Near Bee Cave, TX 78738

Miguel

Job Details: 12/03/2024

Arrived on site for door being dented. Vacant apartment. Confirmed damage to door. Replaced door panel. Verified operation. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM09

Near Austin, TX 78758

Daniel A

Job Details: 12/03/2024

Arrived on site to inspect refrigerator ice maker overfilling. Upon further inspection I found a solid block of ice in the ice bin and ice on tye bottom of the FC. I examined the ice maker and found the the tube for the inlet to the ice maker was too short. I installed a longer inlet tube from my truck stock and retested the ice maker. The ice maker is now operating as designed. No water leaks observed at the end of service

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Temple, TX 76502

Robert

Job Details: 12/03/2024

"WTW4816FW3 Arrived on site for a washer with washing issues. On arrival did not find any error codes. Further inspection found part#s w11603810,w10721967 and w11481722 had failed replaced parts tested and calibrated product works as it's designed no water damage to clients home no visible water leaks from watersupply."

We serviced a

KENMORE REFRIGERATOR

Model 596.75232402

Near Burnet, TX 78611

David Z

Job Details: 12/03/2024

"Customer requested no service on refrigerator, unit is cooling and aged and noise is not affecting function."

We serviced a

JENN-AIR RANGE

Model JDRP436HL01

Near Andice, TX 78628

David Z

Job Details: 12/03/2024

"Arrived on site to diagnose commercial style range making noise. On arrival customer showed me a video that clarified the noise. The sound I heard sounded almost like a transformer or a locked compressor rotor just buzzing. This noise has only ever happened a couple of times since they have had it, and both times it was when the unit was cold, and not in use. Function of the unit is fine. Last time the noise was heard was 11/19. I called tech line and sent the same video of the noise heard. Without being able to duplicate there is no recommended repair, SR7740455216. After further discussion this noise may be related to line noise coming into the control, affecting the transformer / filters. Customer will take additional videos and data in the event the issue becomes more frequent or continues to repeat. No repair made at this time due to being unable to reproduce. Call Completed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Liberty Hill, TX 78642

David Z

Job Details: 12/03/2024

"Arrived on site to diagnose dishwasher leaking from front right corner. I first noticed that the unit is not squared, and it's actually angled forward instead of towards the back. I pulled the toe kick off and found the rear feet aren't even on the ground and just floating. Unit has a bowed trim piece above it, and once I pulled the front feet forward to level it, the door is now hitting trim. The unit has front feet on flooring, and 1/4' behind that is tile / broken tile that's uneven. I ran the unit with the front panel off, and saw no leaks present but quite a bit of sudsing. I recommended using less soap since the house is on a water softener. In order to get the unit to fit and sit square the builder needs to come out and clean up the trim and all the tile and such under the unit so that it can be properly aligned, otherwise it will continue to drip if it's canted forward. Unit itself is working as designed, but builder needs to revisit the installation. Call completed, no parts used."

We serviced a

WHIRLPOOL RANGE

Model WFES3030RS0

Near Killeen, TX 76549

Robert

Job Details: 12/03/2024

"WFES3030RS0 Arrived on site for a range tripping breaker. On arrival found range working as it was designed. Replaced part #w11696067,w10856603, andw11182108 . Removed ground wire and preheated to 500 degrees temperature reached without tripping breaker. Rewired ground back on preheated to 500 degrees temperature reached without tripping breaker. Polarity was correct not damage to wire harness voltage correct. Recommended client toleave on for 1 hour and 30 minutes. Also notified client if it happens again to notified home builder and whirlpool. Calling whirlpool safety file# 7740406279"

We serviced a

MAYTAG WASHER

Model MVWC555DW0

Near Killeen, TX 76549

Robert

Job Details: 12/03/2024

MVWC555DW0 Arrived on site for a washer on arrival found suspension had failed ordering part#W11130362 Checked gearcase no signs of oil office to reschedule for client. Returning parts just in case needed. ; ordrng 1 W11130362 (Suspension)

We serviced a

MAYTAG WASHER

Model MVWP586GW0

Near Tow, TX 78672

David Z

Job Details: 12/03/2024

Arrived on site to install control ordered on previous visit. Replaced main control with a version 8.0 software unit and tested. Verified proper operation with no leaks found. Parts used - W11657965.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Belton, TX 76513

Robert

Job Details: 12/03/2024

WDT750SAHZ0 Arrived on site for a dishwasher leaking per client.On arrival ran diagnostics no error codes no water leaks on diagnostics. Inspected spray arm it was defective replaced part #w10837249 and w11177741 tested product no water leaks product works as it's designed left defective parts with client.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT549SZDM05

Near Austin, TX 78754

Scott

Job Details: 12/03/2024

"Arrived on site , replaced handle and both screws WP489357, WP489357 x2. No other issues found . No water leaks detected at time of service . Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Austin, TX 78717

Gerry C

Job Details: 12/03/2024

"WDTA50SAKZ0 Arrived to inspct panel damage. I found the area around the vent had corroded. I removed and replaced the door panel and tested. Operational test good, no leaks observed during service."

We serviced a

MAYTAG WASHER

Model MVWB865GC1

Near Cedar Park, TX 78613

Gerry C

Job Details: 12/03/2024

"MVWB865GC1 Arrived to install parts. The customer presented a video and I could hear the noise and it was from the utilities at the back of the machine, vibrating against the back wall. I adjusted the hoses and cord, securing away from the back of the machine and the issue was resolved. The oil found on the prior service was from a prior failure of the gear case and I found the current gear case fukly intact and leak free. I advised the customer on my findings. No leaks observed during service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Leander, TX 78641

Gerry C

Job Details: 12/03/2024

"WRS321SDHZ08 Arrived to inspect mold in ice maker. The issue was actually with the separator assembly and ice chute flap, which had dislodged. I reassembled the separator and reinstalled. The doors required alignment and all other functions of the machine were as designed. No leaks observed during service."

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ2

Near Leander, TX 78641

Gerry C

Job Details: 12/03/2024

"WDP540HAMZ2 Arrived to inspect drying issue. I found the machine with no error codes and all functions were present. The door would not fully close due to the position of the tub assembly and after adjustment, the issue was resolved and the door closed as designed. I suspect much of the heat was being lost during the cycle and the adjustment should correct. The customer was using pods and no rinse agent and I advised them on detergent type and amounts and that the machine requires rinse agent to dry as intended. Do leaks observed during service."

We serviced a

WHIRLPOOL RANGE

Model WFES3030RS0

Near Austin, TX 78754

Scott

Job Details: 12/03/2024

Apt 1142 Arrived on site for elements not heating . Found only right rear element not heating . Found element broken . Replaced element W11171119. Range is functioning properly . Job complete

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Austin, TX 78753

Scott

Job Details: 12/03/2024

Apt 1105Arrived on site for display issues . Display is flickering and dim . Unit is drying properly . Replaced console W11378949. No lint build up at time of service . No other issues found . Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Leander, TX 78641

Gerry C

Job Details: 12/03/2024

"10-3, 2-1 and then malfunctioned with a fast blinking start button and 5-1. The service mode could not be progressed any further from that point and I exited. I removed and replaced the main control, inspecting the vent fan for any visible signs of water damage and subsequent shorting. Finding none, I completed the service and the machine completed a service test mode, as desinged, with all functions present. No leaks observed during service."

We serviced a

WHIRLPOOL RANGE

Model WFES3030RS0

Near Temple, TX 76504

Sterling

Job Details: 12/02/2024

"On arrival verified complaint of unit tripping breaker. Took photos of mod Ser, product front, product surroundings, and break, only have elements on arrival. Spoke to TL Unit has TL note for needing main control due to tripping breaker. 7740440876. Ordering main control W11696067 Resch 12/13 per customer request. No one available to sign ticket. ; ordrng 1 W11696067 (Main control)"

We serviced a

WHIRLPOOL WASHER

Model WFW9620HC1

Near Austin, TX 78732

James K

Job Details: 12/02/2024

"WFW9620HC1 Arrived on site for unit receiving no water error. Upon arrival, enter diagnostics and found FE01 starting a load when self cleaning, F5E2 lock failure, F4E1 wash heater relay error and F8E1 long fill. Cleared codes. In addtion, the unit was not leveling correctly. Proceeded to replace W10888529 feet (2), W10888529 foot (2), W11688995 valve cold and W11688994 valve hot. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS10

Near Temple, TX 76504

Sterling

Job Details: 12/02/2024

"On arrival verified complaint of no heat. Verified voltage and polarity. Ran cycle with magic lights tool found no lights so no microwaves generated. Further inspection found diode blown and burned. Replaced diode and re ran cycle. Immediately the mag made noise and blew the fuse. On inspection of parts found magnetron antenna is damaged. Reordering magnetron W10754299, recommend replacing magnetron, fuse, and possibly cap. Will need further diag. Reschedule for 12/6. Installed w11256462 diode. ; ordrng 1 W10754299 (Magnetron)"

We serviced a

KITCHENAID COOKTOP

Model KCGS556ESS06

Near Spicewood, TX 78669

James K

Job Details: 12/02/2024

"KCGS556ESS06 Arrived on site for mid burner not working. Upon arrival, found mid spark module detached from burner head. Proceeded to replace WPW10639175 center orifice holder. Tested unit and now unit is functioning as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Temple, TX 76502

Sterling

Job Details: 12/02/2024

On arrival verified complaint of not defrosting. On arrival found u it had defrosted after previous visit set defrost to 8hours and not ADC. Per TL instruction installed ui first and reran defrost heater test. Found defrost heater is functioning correctly and heard sizzle. Set defrost type to 8hours again. Unit is making ice at this time and heard upper ice maker fill with water on its own. Job complete installed w11636544

We serviced a

KITCHENAID DISHWASHER

Model Kdte204gps0

Near Austin, TX 78738

James K

Job Details: 12/02/2024

"Kdte204gps0 Arrived on site the inside was ongoing remodeling. House was covered in protective film. As a result, unable to work under the conditions. Homeowner states the renovation will be done this week. Reschedule for next week. ; O-emld tckt"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Temple, TX 76504

Sterling

Job Details: 12/02/2024

On arrival verified complaint of unit not running cycle. On running diag found f7e6 error code. Ran diag test and only works counter clock wise. Inspection of harness shows broken orange wire at the cap. Replaced harness and re ran test. Unit is now working correctly. Job complete installed w11643701

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Austin, TX 78744

Tim M

Job Details: 12/02/2024

"Arrived on site to test unit for noise. Upon arrival customer presented video of the issue, sounds like a diffuser issue. Engaged diffuser in diagnostics, noise was present. Replaced diffuser (W11236851) and tested unit, noise has been eliminated. Also noticed when ice maker was cycling, unit would get stuck in the break position and motor would keep turning and make a loud clicking noise. Unit will also need an ice maker. Ordering part, rescheduled for 12/06.; ordrng 1 W10873791 (ice maker)"

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Georgetown, TX 78633

Jonathan M

Job Details: 12/02/2024

"Arrived on site for a dryer that is making noise during operation. Inspected unit and work area. The customer advised that the unit sounded like a squealing noise whenever the unit was starting the cycle. I disassembled the unit and checked all components. I went ahead and replaced the rollers and idler pulley, reassembled the unit, and found the unit working and operating as designed. Call complete. 4392067"

We serviced a

MAYTAG WASHER

Model MVW6230HC3

Near Florence, TX 76527

Jonathan M

Job Details: 12/02/2024

"I have on site for a washing machine that is giving the same error message. Inspected unit and work area. I did confirm the customers complaint and found the wire harness broken, causing the unit not to drain. I replaced the wire harness and tested the unit. I found the unit working and operating as designed. I left the defective part with the customer. See photos. The unit is working and operating as designed with no leaks. Present during operation. Call complete. W11590868."

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Austin, TX 78748

Tim M

Job Details: 12/02/2024

"Arrived on site to test unit for scraping noise. Upon arrival customer presented video of the sound. Unit was also running a cycle at the time of service and you can hear an audible clicking sound constantly. Gained access to lower components, removed splutch and spun the gear case shaft. Click is internal. Will need to replace gear case and splutch assembly, shift actuator, belt as precautionary. Replaced gear case (W11449840), splutch assembly (W10721967), shift actuator (W11481722) and belt (WPW10006384). Ran a calibration cycle successfully. Ran a diagnostic cycle, noise has been eliminated and unit is now running as designed, no leaks detected, job complete."

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Austin, TX 78745

Tim M

Job Details: 12/02/2024

"Arrived on site to test unit for not draining. Upon arrival customer stated unit would stop mid cycle, not drain and keep the lid locked. Inspected harness, found both drain pump wire broken causing these symptoms. Repaired wires with a butt splice and secured harness to prevent any future breakage. Tested unit, all components are properly engaging and unit is now running as designed, no leaks detected, no parts installed, job complete."

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Austin, TX 78737

Tim M

Job Details: 12/02/2024

"Arrived on site to replace previously diagnosed parts. Replaced valve (W11038689), suspension (W11130362), splutch assembly (W10721967), belt (W11239857) and customer provide shift actuator (W10913953). Tested unit, all components are properly engaging and unit is now running as designed, no leaks detected, job complete."

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Del Valle, TX 78617

Joe Z

Job Details: 12/02/2024

"Arrived on site for takes too lang to dry. Upon arrival, test polarity and is correct. Test unit unit and is heating correctly. Ran a vent test and there is no airflow. Found hose all the way in floor hole pressed against floor internally. Pull hose out and now get a good airflow. Advised customer of issue. Unit is operating as designed. Job complete no parts used"

We serviced a

MAYTAG WASHER

Model MVW7232HW2

Near Austin, TX 78747

Tim M

Job Details: 12/02/2024

"Arrived on site to test unit for not draining. Upon arrival customer stated unit drains but when starting a cycle, unit will sense for one minute while making clicking noises, then itll switch to done. Verified issue, inspected lower components and found slider rivets have failed. Replaced slider (W10734521) and left failed part with customer, tested unit, cycles are now properly starting and progressing. Ran a diagnostic cycle, all components are properly engaging and unit is now running as designed, no leaks detected, job complete."

We serviced a

WHIRLPOOL WASHER

Model CET9100GQ2

Near Austin, TX 78704

Joe Z

Job Details: 12/02/2024

Arrived on site for continued issues with F27 error. Found lots of suds without adding detergent. All the build up from previous visit may have not been cleared. Ensured there is no remaining soap residue. Test unit by running 2 normal cycles. There is no longer suds present. Unit is operating as designed. Job complete