We serviced a
WHIRLPOOL DRYER
Model WED9400VE1
Near Austin, TX 78723
Joe Z
Job Details: 06/10/2022
Arrived onsite for Tripping circuit breaker when plugged into the wall power socket. Upon arrival found breaker tripped. Inspected polarity and polarity at wall is correct. Found plug cable was installed incorrectly. Neutral was mounted to ground causing unit to trip breaker. Corrected wiring and tested unit. Unit now operates correctly. Job complete
We serviced a
MAYTAG DISHWASHER
Model MDB8959SBB2
Near Austin, TX 78729
Scott
Job Details: 06/10/2022
Arrived on site for lower rack wheels falling off . Found all four sets are missing wheeled . Replaced wheels . No other issues found . No water leaks detected at time of service. Job complete
We serviced a
MAYTAG DRYER
Model MGDB980BG0
Near Austin, TX 78750
Scott
Job Details: 06/10/2022
Arrived on site for unit still making noise . Found idler pulley locking up when unit gets hot . Replaced pulley . Unit is remaking quite during several cycles of heating . Job complete No lint build up at time of service. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Jarrell, TX 76537
Gerry C
Job Details: 06/10/2022
Arrived to inspect not starting. F5E3 error stored. The unit would not lock the lid and I removed and replaced. I tested within service test mode after the repair and clearing the previous code and the unit operated as designed. No leaks observed during service.
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Waco, TX 76712
Jonathan M
Job Details: 06/10/2022
"Arrived on site for a washing machine that is still not acting right. Inspected unit and work area. The customer advised that they had one load that did not complete and was doing somewhat similar things it was doing when they first had this issue. She advised that the agitation did not move her clothes and showed me a video. I did confirm that the agitation portion is the slow agitation and showed the customer that portion in diagnostics. The customer stated that the machine shut down prior to the finish of the cycle and since then, they have been able to watch multiple loads without a failure. I removed the bottom rotor and checked the slider. Found the slider still intact and sliding freely. Did not see any oil or where on the rotor itself. Ran the unit through a diagnostic test in the unit ran as designed. I called whirlpool Techline and spoke to Scott SR# 7733856674. He had me run through a few checks and advise that based on the current information, the unit was working as designed. He advised that if there was an issue with the unit, as an error code wouldve been stored unless if it was an off-balance load. He advised to make no repairs at this time and to run a factory calibration cycle on the unit to make sure the unit was working properly. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB2
Near Austin, TX 78724
Leonardo
Job Details: 06/10/2022
Arrived on site to test unit for unit not washing. Test unit and found nad sump and motor. Replaced sump and motor test unit and unit test good job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Austin, TX 78723
Leonardo
Job Details: 06/10/2022
Arrived on site to test unit for unit not working. Plugged unit in test unit and unit heating correctly job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Austin, TX 78724
Leonardo
Job Details: 06/10/2022
Arrived on site to replace control board. Replaced board test unit and unit test good job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Austin, TX 78744
Leonardo
Job Details: 06/10/2022
Arrived on site to test ring wheels missing. Installed new rim test unit and unit test good job complete.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Austin, TX 78749
Leonardo
Job Details: 06/10/2022
Arrived on site to test unit for burning smell took the unit apart no wires melted terminal block is good. All burned good could not find anything wrong with the unit at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Robinson, TX 76706
Jonathan M
Job Details: 06/10/2022
Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. Confirmed customers complaint and found no ice in the ice container. Went to jump the icemaker and found the icemaker would not jump. Check voltage at the icemaker and found no voltage. Disconnected the harness from the icemaker and found no voltage. Removed the icemaker harness from the freezer harness and found that the icemaker connector was not the correct icemaker connector. The freezer side female connector had five pins and the customers icemaker had eight male connectors. Went through the parts breakdown and could not find an icemaker listed. Spoke to claims and was advised that the icemaker does not come with this unit and therefore cannot be covered under warranty due to it being an accessory optional part. Advised customer of the issue and advised him to contact whirlpool about getting the right icemaker for his refrigerator. Call complete.
We serviced a
GE OVEN
Model JGSS66SEL3SS
Near Lampasas, TX 76550
Tyler
Job Details: 06/10/2022
Arrived on site for arrange meeting previously diagnosed orfices in for testing. And installed required orfice pack to bake and broil burners. I then tested and insured there were no gas leaks from orfices and found flames igniting as designed within required height range and steady. I reassembled and tested unit again and found it still functioning as designed with no signs of leaking.
We serviced a
WHIRLPOOL COOKTOP
Model GLS3665RS03
Near Cedar Park, TX 78613
Kimo
Job Details: 06/10/2022
Arrived onsite to install previously diagnosed pats. Upon arrival I installed new spark modules (2) and tested unit and found unit operating as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Cedar Park, TX 78613
Kimo
Job Details: 06/10/2022
Arrived onsite for refrigerator with an ice machine that is not producing. Upon inspection I found that the ice maker would harvest but not filling with water. Upon further inspection I found that the water was turned off at the wall. I noticed that the refrigerator would roll forward when you opened the door. I set the leveling feet and leveled unit and found that issue to be solved. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Leander, TX 78641
Kimo
Job Details: 06/10/2022
Arrived onsite for dishwasher leaking. Upon inspection I found that the leak what caused by and improperly installed manifold after some installed a new Sump&motor. Corrected issue and tested unit and found that the leak was no longer occurring. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Leander, TX 78641
Kimo
Job Details: 06/10/2022
Arrived onsite for mw counter to light not working. Upon inspection I found that the light bulb was blown. I installed new bulb and tested unit and found unit operating as designed. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Copperas Cove, TX 76522
Tyler
Job Details: 06/10/2022
"Arrived on site for washer free spinning washplate. Upon arrival confirmed issue. Found no errors in diagnostics but did find teeth both on gearcase and washplate had rusted and shaved down to nothing. Got autho and replaced both parts. Reassembled, reset, and retested unit. Found no leaks and washer fully functioning as designed. Call complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FVGXWS00
Near Kempner, TX 76539
Tyler
Job Details: 06/10/2022
Arrived on site for refrigerator not cooling. Upon arrival confirmed issue. After further inspection I found cause of failure was condenser fan blade had come loose from motor leading to compressor overheating and shutting down to early. Once I remounted blade I found it tight on motor and checked amperage to compressor (0.8/good). Found sealed system still functioning as designed and informed customer to give unit 24hrs to cool and stabilize temps. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB05
Near Jarrell, TX 76537
Gerry C
Job Details: 06/10/2022
"Arrived to inspect no ice. I found the ice maker would not cycle via the test button and verified voltage present. I removed and replaced the ice maker and tested. Operational test good, no leaks observed during service."
We serviced a
WHIRLPOOL DISHWASHER
Model DU915PWSS0
Near Round Rock, TX 78664
Wesley
Job Details: 06/10/2022
Arrived onsite and found control unresponsive and glitching. Resequenced the control and cleared. Tested unit. All checks good. Unit is now operating as designed. Advised customer on findings and instructed tenement on baseline for operation. All checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKB
Near Round Rock, TX 78664
Wesley
Job Details: 06/10/2022
Arrived onsite and found failed drain pump and repaired unit by replacing the drain pump. Completed repair and tested all checks good. Unit is now operating as designed. Advised customer on repair.
We serviced a
GE RANGE
Model JGB760SEF2SS
Near Round Rock, TX 78681
Wesley
Job Details: 06/10/2022
"Arrived onsite to test for intermittent issue with front burners. Cleaned front burners and installed properly and eliminated all failure symptoms. Advised customer that in event of ongoing issues, the spark module could be replaced based on witnessing the sparking not occurring in the front burners when it has failed in the past.
We serviced a
GE COOKTOP
Model JGP3030SL1SS
Near Cedar Park, TX 78613
Wesley
Job Details: 06/10/2022
Arrived onsite for gas leak. Discussed with customer and determined original symptom was orange flame. Explained moisture in the air will change the flame color. Gas company did find a small leak. Tested and tightened connections to repair leak. Unit is now operating operating within specifications.
We serviced a
SAMSUNG DRYER
Model DV5451AEW/XAA
Near Kyle, TX 78640
Justin
Job Details: 06/10/2022
Arrived on site to install previously diagnosed parts. I installed the element and then tested the unit. The unit is now working as designed. Call complete.
We serviced a
SAMSUNG REFRIGERATOR
Model RS25H5111SR/AA
Near Buda, TX 78610
Justin
Job Details: 06/10/2022
Arrived on site to install previously diagnosed parts. I installed the fan assembly and then tested the unit. I found the unit now working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW05
Near Austin, TX 78736
Justin
Job Details: 06/10/2022
Arrived on site for a refrigerator not making ice. I checked temps and found them good. I then jumped the IM harvest and found it got stuck indicating a bad IM. I installed the new IM and then tested the unit. The unit is now working as designed.
We serviced a
KITCHENAID OVEN
Model KODE500ESS02
Near Austin, TX 78735
Justin
Job Details: 06/10/2022
"Arrived on site for a wall oven throwing an F1E0 for UI short. Upon arrival the unit was throwing the error. I tried to test the unit, but the error would be thrown every couple of seconds. I gained access to the inside of the console and found corrosion on the board. In order to repair the unit it will need a new console.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Cedar Park, TX 78613
Wesley
Job Details: 06/10/2022
Arrived onsite for leaking filter housing. Replaced the reservoir assembly. Unit is now operating as designed without leaking. All checks good.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS1
Near Austin, TX 78733
Justin
Job Details: 06/10/2022
Arrived on site for a dishwasher not spraying from the tube assembly properly. Upon arrival the customer showed me how the tube assembly had a large crack in it. They also had bought the wash arm and wanted that installed. I installed both parts. The unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Belton, TX 76513
Jonathan M
Job Details: 06/10/2022
"Arrived on site for a refrigerator that has a defrost issue. Inspected unit and work area. Confirm customers complaint and found frost all over the shelves in the freezer and all over the evaporator cover. Checked the gasket and found the gasket loose on the bottom causing the issue. Attempted to fix the freezer gasket back onto the door and found the door seal weak and allowing the gasket to fall back down. Advised the customer that because of this issue, he would need to replace his door at the minimum and could potentially have other issues as well.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Belton, TX 76513
Jonathan M
Job Details: 06/10/2022
Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. Confirmed the customer complain and ran through diagnostic testing for all ice making parts. Found all working. Ran through the error codes for the icemaker and found an E5 indicating a field semester or timed icemaking. Replaced the icemaker and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
GE REFRIGERATOR
Model ZFGB21HZCSS
Near Georgetown, TX 78628
Lou
Job Details: 06/10/2022
"Arrived on site to install previously diagnosed and ordered part. Due to the right RC door gasket failure, I removed and replaced the gasket using my heat gun to shape/form the gasket before installing. Once installed, I formed the gasket more and recommended that the customer leave the door closed for approximately 6 hours to allow the gasket to form to the chassis.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Georgetown, TX 78628
Lou
Job Details: 06/10/2022
"Arrived on site to inspect refrigerator fresh foods section not cooling. Upon further inspection, I removed the right crisper drawer and found the RC evaporator cover with ice on the bottom of it. The RC evaporator is engulfed in ice/frost. I checked the deli control and it is functioning. I advised the customer of my findings and what parts would be needed at this time and then had my customer read a disclaimer provided by management. I advised the customer that due to the amount of parts needed, repairs are not cost effective and as said in the disclaimer, can not be guaranteed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS00
Near Georgetown, TX 78628
Lou
Job Details: 06/10/2022
"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested the temps in the FC=4 degrees. Placed unit in diagnostics and tested the ice maker in test 44. Tray began to harvest then made a popping noise and stopped. I removed the ice bin cover and found the tray was damaged. I removed and replaced the ice maker and retested and unit is operating as designed. Recommended that the customer remove the ice bin at least one time a week and clean and let air dry before placing back in the unit. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Manor, TX 78653
Matthew
Job Details: 06/10/2022
Arrived onsite for upper rack adjuster failure. Found adjuster visibly failed. Replaced with updated kit. Tested unit and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL OVEN
Model WFG525S0JS0
Near Manor, TX 78653
Matthew
Job Details: 06/10/2022
Arrived onsite for range not functioning properly. Upon arrival customer stated bake function not operating and oven light stays on. This all took place after a storm. Inspected board and found board had failed. Light relay sending constant voltage. Broil would intermittently function after power cycle and bake turned on for just a few seconds then stopped. After that no response.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Austin, TX 78758
Matthew
Job Details: 06/10/2022
Arrived onsite for refrigerator not defrosting properly. Customer is having to manually defrost. Upon arrival called tech line. Follow previous recommendations and did not correct the issue. Tech replied as of Monday found discrepancies in tech sheet. Previous recordings on heater were accurate. Evaporator frost pattern was heavy in top and low on the bottom indicating the heater was working but not going through a full defrost. Recommended replacing controls. SR#7733621222. Replaced control and UI. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Austin, TX 78758
Matthew
Job Details: 06/10/2022
Arrived onsite to replace previously diagnosed parts. Replaced filter board. Tested unit heating water and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL WASHER
Model KDTM604KPS0
Near Austin, TX 78730
Matthew
Job Details: 06/10/2022
Arrived onsite to replace previously diagnosed parts. Replaced sump and motor assembly and vent. Tested unit and unit is functioning properly. No leaks present at this time. Job complete
We serviced a
JENN-AIR COOKTOP
Model JED4430WS02
Near Austin, TX 78750
Scott
Job Details: 06/10/2022
"Arrived on site ,replaced cooktop. Tested unit all functioning properly.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HB08
Near Jarrell, TX 76537
Gerry C
Job Details: 06/10/2022
"Arrived to inspect bulb always on. I found the cooktop light would stay on at full power, regardless of control setting. I removed and replaced the control and the light would not work, but found the bulb had then failed. I suspect that due to it being always on, it failed prematurely. I verified the correct voltage to the bulb socket. I advised the CX that the mfg will not cover light bulbs and to obtain a replacement locally. They will contact Whirlpool if there are further issues."
We serviced a
WHIRLPOOL OVEN
Model WFE505W0JS1
Near Jarrell, TX 76537
Gerry C
Job Details: 06/10/2022
Arrived to inspect broken door. I found the handle assembly had been broken during installation and I removed and replaced. Operational test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FHEXVB01
Near Killeen, TX 76542
Tyler
Job Details: 06/10/2022
Arrived on site for refrigerator leaking after from fc. Upon arrival co firmed issue and found a clogged drain line. After clearing drain I found unit functioning as designed with no further failures. Call complete
We serviced a
AMANA RANGE
Model AER6303MFS5
Near Killeen, TX 76543
Tyler
Job Details: 06/10/2022
Arrived on site for range not working. Upon arrival confirmed complaint. After further inspection I found cause of failure was loss of power at outlet. I found L1- neutral was 120. L2-neutral was only 8v.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Round Rock, TX 78665
Cliff
Job Details: 06/10/2022
Arrived on site to replace previously ordered parts for refrigerator. Replaced ui and hv controls and tested unit. All is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS01
Near Leander, TX 78641
Kimo
Job Details: 06/10/2022
Arrived onsite for oven with no power. Upon inspection I found that the control had burnt. I replaced then control. I noticed that the breaker that is labeled oven would not turn the oven off. I advised that customer to have electrician come out to check that as it may have been the cause of the failure. Tested unit and found unit operating as designed. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near Leander, TX 78641
Kimo
Job Details: 06/10/2022
Arrived onsite for dishwasher not drying properly. Upon inspection I found that the unit was operating as designed but cx was not using rinse aid. I advised customer to start using rinse aid and that should help with drying the dishes. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Leander, TX 78641
Kimo
Job Details: 06/10/2022
Arrived onsite for refrigerator not making ice in top ice maker and making too much ice in the icemaker in the freezer. Upon inspection of the ice maker in the freezer I four. The ice level arm was not attached properly causing the ice maker to think that it was constantly empty I corrected this.I then ran diag on the rc ice maker and found no codes this time and the temps in the icebox at 8* I ran a ice maker water fill yeast and found that it would fill them ran a harvest test and found that icemaker would harvest. I advised cx to wait a few hrs. For unit to make ice. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS00
Near Georgetown, TX 78628
Kimo
Job Details: 06/10/2022
Arrived onsite for refrigerator with led malfunction. Upon inspection I found that all connections were good. Upon further inspection I found that the top back led on the left had failed I replaced it and found that the unit is now operating as designed. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED8620HC1
Near Austin, TX 78733
Justin
Job Details: 06/10/2022
Arrived on site for a dryer with no heat. I tested the unit and found no heat at all. I checked voltage at the wall and terminal block and both were good. I then gained access to the element and found it open. I installed the new element and then tested the unit. The unit is now working as designed.
We serviced a
MAYTAG DRYER
Model MED8630HC0
Near Austin, TX 78746
Justin
Job Details: 06/10/2022
Arrived on site for a dryer making a loud squeak. I tested the unit and found it coming from the idler pulley. I also found the supports not spinning well. I installed both parts and then tested the unit. The unit began working as designed.
We serviced a
KITCHENAID MICROWAVE
Model KBMS1454SSS1
Near Austin, TX 78746
Justin
Job Details: 06/10/2022
"Arrived on site to install previously diagnosed parts. I installed the mag, cap, and diode. I then tested the unit with a MW safe cup of water. The unit is running as designed.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Kyle, TX 78640
Kevin
Job Details: 06/10/2022
"Arrived outside and found door switch is broken, after replacing it confirmed dryer is operating properly, job complete"
We serviced a
GE REFRIGERATOR
Model GTS22WCPBRWW
Near Kyle, TX 78640
Kevin
Job Details: 06/10/2022
"Arrived on site and inspected refrigerator and found fresh food door gasket is torn
We serviced a
MAYTAG WASHER
Model MHWE200XW00
Near Kyle, TX 78640
Kevin
Job Details: 06/10/2022
"Five down site and found Bello has multiple tears, after replacing it ran a diagnostic cycle and verified it is no longer leaking.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Marion, TX 78124
Andrew
Job Details: 06/10/2022
Arrived on site to test unit for water leaking from ice maker area. Removed ice maker and found ice was sitting to the very front of icemaker. Upon further inspection found unit was leaning slightly forward causing water spill out the the front of ice maker. Leveled unit and tested. Unit is working as designed. Valve opening and closing as designed. Customer stated water pressures fluctuate as lines area tapped into with new homes being built around her. Advised if pressures are not within recommended psi valves will not operate as designed and might be adding to the issue. PSI is currently correct at 50psi. No leaks detected. Job complete.
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW0
Near Luling, TX 78648
Andrew
Job Details: 06/10/2022
"Arrived on site to replace previously diagnosed gearcase, slider and wash plate. Verified parts were needed. Replaced parts, tested unit, unit now working as designed. No leaks detected. Collected remaining balance of 478.75. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS01
Near Lockhart, TX 78644
Andrew
Job Details: 06/10/2022
"Arrived on site to replace RC evap cover assembly from previous diagnosis. Verified thermistor was needing replaced. Replaced evap cover and placed thermistor in proper location. Tested unit, unit working as designed. FC thermistor reading properly. No leaks detected.
We serviced a
FRIGIDAIRE MICROWAVE
Model FGMV175QFA
Near Belton, TX 76513
Jonathan M
Job Details: 06/10/2022
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the fuse and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
LG REFRIGERATOR
Model LMXC23796S01
Near Austin, TX 78738
Brandon
Job Details: 06/10/2022
"Arrived onsite for customer complaint of things thawing in freezer section. Found intermittent temperature issues, if problems continue, will need freezer evaporator cover, and main control board."
We serviced a
SAMSUNG DRYER
Model DV419AEW/XAA-00
Near Austin, TX 78732
Brandon
Job Details: 06/10/2022
"Arrived onsite for customer complaint of rattling noise, found noise coming from rear bulkhead being loose at heater assembly, I added a screw to hold heater assembly in place, unit tested good."
We serviced a
KENMORE WASHER
Model 110.2691269
Near Austin, TX 78734
Brandon
Job Details: 06/10/2022
"Arrived onsite for customer complaint of unit not finishing a cycle, found failed lid switch, I replaced switch, unit tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Austin, TX 78734
Brandon
Job Details: 06/10/2022
"Arrived onsite for customer complaint of water leaking inside the RC, I found clog in drain line, I removed clog, unit tested good."
We serviced a
KITCHENAID ICE MACHINE
Model KUIX335HPS00
Near Dripping Springs, TX 78620
Brandon
Job Details: 06/10/2022
"Arrived onsite for customer complaint of thin ice, found water reservoir was hanging down due to liner broken where the reservoir mounting screw attaches, non repairable. Called tech line SR# 7733851977"
We serviced a
GE WASHER
Model GTW465ASN0WW
Near Georgetown, TX 78628
Gerry C
Job Details: 06/10/2022
"Arrived to instal previously diagnosed and ordered part. I removed replaced the control board and set the personality to #16 and tested through service mode tests. The unit operated as designed and all functions were present. No leaks observed during service. From prior notes- Control
We serviced a
WHIRLPOOL REFRIGERATOR
Model Eb22dkxfn01
Near Cedar Park, TX 78613
James
Job Details: 06/10/2022
"Performed streem diagnosis. Found unit is not cooling but fans are running and no frost build up on freezer evaporator. Also found middle hinge failing causing fresh food door to cut into the top of the freezer door and has damaged the gasket on the freezer door. Found shelf bars for freezer door broken off and missing and fresh food door handle support has cracked causing handle to be loose and comes off. Fresh food door liner also has a crack in it allowing outside air to migrate into the unit when doors are closed. The unit will need a full sealed system replacement, Door gaskets, door liner, Hinge, Freezer door liner and door bars and brackets.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Lakeway, TX 78738
Luis
Job Details: 06/10/2022
Arrived on site for frost and water droplets in freezer section. Called tech support ran test per tech support needs a new freezer door. Ordering new door and brqcketsSr#7733619313; ordrng 1 W11449028 (Freezer door) and 1 W10839793 (Nameplate)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW02
Near Austin, TX 78704
Luis
Job Details: 06/10/2022
"Arrived on site for freezing in fresh food. Removed evaporator cover found large ice ball on inlet of evaporator,ordering a compressor,drier and evaporator job will need 2hrs; ordrng 1 W10836706 (Evaporator) and 1 W11092625 (Compressor) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access valve) and 1 2hrs (2 hrs)"
We serviced a
FRIGIDAIRE RANGE
Model FGEF306TMFD
Near Hutto, TX 78634
Cliff
Job Details: 06/10/2022
Arrived on site to diagnose a range with a burner not working properly. Found rf burner outer coil not operating and burner will need to be replaced to complete repairs. Return date set for 6/16.; ordrng 1 316282101 (Rf burner)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Manor, TX 78653
Matthew
Job Details: 06/10/2022
Arrived onsite for hood light not functioning. Upon arrival found bulb stuck in socket. Removed remaining bulb and tested. Not receiving proper voltage from control. Will Need to order main control board. Returning with housing and bulb. Office to reschedule. Will needs parts research on main board. No parts breakdown on service matters. ; ordrng 1 Partsresearch (Main control)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near New Braunfels, TX 78132
Andrew
Job Details: 06/10/2022
"Arrived on site to test unit for no water. Found error code f8e1(no water). Cleared code and ran multiple diagnostics. Got multiple error codes randomly its no rhyme or reason. F5e2(door switch), f7e1(wash motor failure). F9e4(tub light failed), f10e5(diverter leak), f9e1(no drain), etc. Every error code popped up independently. Checked harness and connections, found no issues. Recommend replacing control. Office to reschedule. ; ordrng 1 W11462460 (Control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Austin, TX 78704
Joe Z
Job Details: 06/10/2022
"WL electric company repaired circuit. Double checked polarity and got 120 from black to white, 120 from black to chassis, and zero from white to chassis. Test overall operation of unit and unit operates correctly. The display just shows numbers blinking/ fading. Need to replace UI and return with control and ribbon cable. Office to reschedule ; O-emld tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Canyon Lake, TX 78132
Andrew
Job Details: 06/10/2022
Arrived on site to tts unit for noise from evap motors and water accumulating around ice bin. Found evap motors were making noise because air leak from drain tube. Drain tube was missing s few and completely unattached from liner tubes. Installed screw and placed a bead of caulk around fill tube to seal air gap. Recommend installing pressure regulator and hose kit for water leaking from ice maker as pressures are inconsistent. Office to reschedule. ; ordrng 1 W10786952 (Pressure valve) and 1 8212547RP (Water line)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Austin, TX 78729
Scott
Job Details: 06/10/2022
"Arrived on site . Ran diagnostics and got diverter error codes . Also found on door screw stripped , will need to be drilled out If any access to inner door components are needed . Ordering Sump , door screws return visit 6/16; ordrng 1 W11460945 (Sump and motor) and 2 WPW10348409 (Door screw short)s"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Austin, TX 78726
Scott
Job Details: 06/10/2022
"Arrived on site for dead washer . Found unit not responding and latch locked . Got lid unlocked . Found drain pump had shorted out and caused main control board to fail. Will need control and drain pump.; ordrng 1 W11419171 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Jarrell, TX 76537
Gerry C
Job Details: 06/10/2022
"Arrived to inspect no ice. I found the ice maker fill tube was frozen and I used steam to remove the ice. I tested the unit and it operated and filled as designed. The RH RC door had two tears and will require replacement. No leaks observed during service. ; ordrng 1 W11456682 (Door Gasket, RC, RH)"
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Austin, TX 78723
Leonardo
Job Details: 06/10/2022
Arrived on site to test unit for unit turning itself on. Went to replaced board and found new board damaged. Ordering board again and harness. Office to reschedule unit its in the maintenance garage. ; ordrng 1 W10894098 (Control) and 1 W11172419 (Console harness)
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Austin, TX 78723
Leonardo
Job Details: 06/10/2022
Arrived on site to test unit for unit turning itself on. Found bad control office to reschedule ordering new board ; ordrng 1 W10894098 (Control board)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRT18HS6JS4
Near Lampasas, TX 76550
Tyler
Job Details: 06/10/2022
Arrived on site for refrigerator not cooling properly. Upon arrival confirmed issue and found both compartments over 50?. Pawn further inspection I found the Eve coil barely frosted over. Sound AirPods to compressor at .6. Both fans are running. Dryer was colder than room temp and getting colder the longer the unit stayed on. Also found evidence of sealed system leak as well as floating restriction with PSI pressures equalizing to 35-40 on the high side in under 1minute when powered off and would immediately rise to 150 and then rapidly fluctuate between 135 and 150 psi on the high side went on. Unit will require siles repair as well as a rescheduled two hours for repair once availability of all parts is known; ordrng 1 Cnote (Needs autho/3hr repair) and 1 5303918274 (Evap coil) and 1 5303918415 (Compressor) and 1 241785402 (Condenser coil) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 Cnote (Nitrogen)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ00
Near Leander, TX 78641
Kimo
Job Details: 06/10/2022
Arrived onsite for to install previously diagnosed pats. Upon inspection of pats I noticed that the ice door actuator was need orange DOOR-ICE.and set return for 06/20/22.; ordrng 1 W11189145 (DOOR-ICE)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ08
Near Round Rock, TX 78665
Wesley
Job Details: 06/10/2022
Sr#7733859029 arrived onsite for not cooling and found compressor getting power to the relay but windings shorted and not kicking the compressor on at all. Checked hi side line per CS out of compressor for black oil but not sludgy or dirty. Techline recommending flushing lines with nitrogen and replacing compressor to repair. Office to reschedule. ; ordrng 1 Nitrogen (Nitrogen) and 1 W11209866 (Compressor) and 1 WPW10143759 (Uv dryer) and 1 W10913906 (Access valve)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Round Rock, TX 78681
Wesley
Job Details: 06/10/2022
Arrived onsite and found unit operating with failed pump motor.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Leander, TX 78641
Wesley
Job Details: 06/10/2022
Arrived onsite and found cause of noise was the freezer evap frosted through. Ran force defrost and found 120v out put to the the heater during defrost but no defrost function. Ordering defrost harness and ui. Ordering hv board. Office to reschedule. Customer defrosting unit. ; ordrng 1 W11249952 (Evap motor) and 1 WPW10675033 (Hv control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Cedar Park, TX 78613
Wesley
Job Details: 06/10/2022
Arrived onsite and found unit operating with hi temps due to freezer evap frozen through. Advised customer on needed repair and defrosting the unit. Returning with evap harness and heater. ; ordrng 1 W11249952 (Evap motor harness) and 1 WP12729128 (Defrost heater)
We serviced a
SAMSUNG MICROWAVE
Model ME18H704SFG
Near Kyle, TX 78640
Leonardo
Job Details: 06/10/2022
Arrived on site to test unit for not working power. Replaced both switches test unit and unit getting power and closing but need the other switches and control board. Office to reschedule ; ordrng 1 3405-001033 (Switch) and 1 3405-001034 (Switch) and 1 3501-001324 (Control board)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Belton, TX 76513
Jonathan M
Job Details: 06/10/2022
Arrived on site for a refrigerator that is still having defrost issues. Inspected unit and work area. Confirmed the customers complaint and checked resistance through the evaporator thermistor. Found the thermistor within range. Tested continuity through the freezer harness and found proper continuity. Checked resistance through the heater and found it registering 87.1 ohms. I called Whirlpool Techline and spoke to Adrian SR# 7733674338. He had me run several checks from the control and asked if we had replace the control. I checked with the claims department and found that only the evaporator thermistor and freezer harness had been replaced. He advised to replace the control at this time and to call back if further issues persist. Ordering the part and the office will need to contact the customer about a return date due to an out of stock and PSB item.; ordrng 1 WRS315SDHZ08 (Control box)
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Georgetown, TX 78628
Lou
Job Details: 06/10/2022
"Arrived on site to unstack unit and get model/serial numbers for unit. Upon arrival, both techs removed the dryer from the top of the unit and unlocked the washer door and retrieved the model/serial numbers. Attempted to place the unit in diagnostics and it failed three times. Following service pointer #W11395614, I am ordering the main control and office to schedule return service due to the availability of parts. Advised the customer of the findings and ordering of the control. Placed the dryer back on top of the washer until return service. ; ordrng 1 W11574590 (Control) and 1 CNOTE (2 man)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLZ00
Near Austin, TX 78756
Scott
Job Details: 06/10/2022
Arrived on site for no cool fridge. Found unit at room temp. Compressor would only hum for a few seconds then shut down . Getting correct voltage. Ordering Nitrogen Uv drier Compressor EvapLock ring r600 kit Unit is not hooked up to water . Call to set return ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM03
Near Salado, TX 76571
Gerry C
Job Details: 06/10/2022
"Arrived to inspect ice issue. The CX described an issue where the ice would clump and get stuck within the dispenser chute. I found the chute gasket missing and it will be required to correct the issue. The right RC door gasket had several tears and will need to be replaced. The FC doors lower gasket channel is warped and can be corrected with aplastic shim upon return. The unit will require leveling and adjustment as well. No leaks observed during service. Tech GC please; ordrng 1 WPW10287601 (Ice Chute Gasket) and 1 W10830274 (RC, RH Door Gasket) and 1 GCO (Tech GC Please)"
We serviced a
WHIRLPOOL WASHER
Model MVW6230HC2
Near Salado, TX 76571
Gerry C
Job Details: 06/10/2022
"Arrived to inspect no operation and stored codes. F7E1 X2, F0E7 stored in memory. I found the capacitor had no measurable capacitance and I installed a test cap and the unit operated as designed. There was a loud squeal during spin and the gear case will need to be replaced upon return. Office to order capacitor. No leaks observed during service. ; ordrng 1 W11395618 (Capacitor)"
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS20
Near Georgetown, TX 78633
Gerry C
Job Details: 06/10/2022
Arrived to instal previously diagnosed and ordered parts. I removed and replaced the outer door assembly and found the label was incorrect. Office to order label and contact the CX to arrange return service. ; O-emld tckt
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Killeen, TX 76549
Tyler
Job Details: 06/10/2022
Arrived on site for microwave not turning off surface bulb. Upon arrival confirmed issue. Acu is sending co start power to bulb due to fuse relay on control. Couldnt reschedule with customer due to conflict in schedule. Will need office to reschedule with customer once part availability is known. Call complete ; ordrng 1 W11342846 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Round Rock, TX 78664
Cliff
Job Details: 06/10/2022
Inspected parts as compressor box had been opened previously and noticed compressor packed poorly and discharge tube had been bent during shipping. As discharge port on this compressor is easily damaged I'm reordering compressor. Informed homeowner of issue and office to set return appointment. ; ordrng 1 W11592010 (Compressor)
We serviced a
JENN-AIR FREEZER
Model JBZFL24IGX00
Near Austin, TX 78746
Justin
Job Details: 06/10/2022
Arrived on site for a freezer getting to cold. Upon arrival the customer stated the unit will constantly get snowy ice on everything in unit. Upon further inspection I found the right side door bracket physically bent which was allowing the door to not seal properly. The customer also stated the IM was not working. I put the unit into diagnostics mode and ran a harvest. I found the IM failed to harvest but had good voltage. I am ordering the bracket and IM to replace. Office to reschedule. ; ordrng 1 W11302040 (Door Bracket) and 1 W11234554 (Icemaker)
We serviced a
SAMSUNG REFRIGERATOR
Model RF267AEBP/XAA-01
Near Kyle, TX 78640
Kevin
Job Details: 06/10/2022
Arrived on site and inspected refrigerator and found ice underneath deli drawer. Will need to bring back fresh food evaporator cover and drain heater and drain hose. Customer will defrost refrigerator before next visit.; ordrng 1 DA61-03644A (Drain tube heater) and 1 DA97-07190G (fresh food evap cover assembly)
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Lockhart, TX 78644
Andrew
Job Details: 06/10/2022
Arrived on site to test unit for getting too hot. Found temp display not changing much when preheating. Causing oven to get hotter. Recommend replacing oven sensors and control. Office to reschedule. ; ordrng 2 WP7430P044-60 (Oven sensors)s and 1 W10878844 (Control)
We serviced a
SAMSUNG WASHER
Model WF45N5300AV
Near Harker Heights, TX 76548
Jonathan M
Job Details: 06/10/2022
Arrived on site for a washing machine that is leaking during the washing cycle. Inspected unit and work area. Confirmed the customers complaint and found the front side of the door gasket bowed causing water to leak out of the washer when washing clothes. We had not received the part in time for the service today so The office will need to contact the customer about a reschedule date due to unknown part arrival. ; O-emld tckt
We serviced a
WHIRLPOOL ICE MACHINE
Model KUID308HPS00
Near Briarcliff, TX 78669
Brandon
Job Details: 06/10/2022
"Arrived onsite for customer complaint of no ice, I ran diagnostic test, found all tests passed except the hot gas valve didnt defrost the evaporator quick enough. Took over 30 seconds to melt the frost build up from the compressor test. Ordering hot gas valve, and condenser. ; ordrng 1 W10206473 (Hot gas valve) and 1 759113 (Hot gas valve) and 1 2313624 (Condenser) and 1 212643 (Sealer gum) and 1 Cnote (Office to reschedule) and 1 Cnote (SS tech) and 1 Cnote (3 hour job)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Lakeway, TX 78738
Brandon
Job Details: 06/10/2022
"Arrived onsite for customer complaint of unit not starting a cycle, found lid lock failed, I replaced lid lock, ran test cycle, found gearcase leaking oil. Ordering gearcase, capacitor, actuator, cam, and motor. ; ordrng 1 W11449840 (Gearcase) and 1 Cnote (Office to reschedule) and 1 W10677723 (Motor) and 1 W11162560 (Capacitor)"
We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD24137959
Near Georgetown, TX 78628
Jonathan S
Job Details: 06/10/2022
"Arrived on site for dishwasher not power on. Inspected unit and work area. Found GFCI tripped. Reset GFCI and found control panel on. Tested operation and found wash motor not activating. Meas voltage to wash motor and found correct. Will need to replace wash motor.