"Arrived on site to diagnose refrigerator leaking from dispenser area. On arrival customer said unit had completely stopped making ice, and they were wiping water off the freezer door gasket twice a day. I found the icebox fan surging or not engaging at all, requiring replacement. Customer also pointed out mold on ice door. Called tech line and discussed water on freezer door gasket. Tech line SR7738907436. Tech line rep says we need to install the gasket trim to puff out the door gasket to resolve that before any other action is taken. On return visit we need to install the gasket kit, icebox fan, main control and ice door. Ordered all parts. Return visit set for 4/23.; ordrng 2 W11159728 (Freezer Door gasket shim/trim)s and 1 W10843055 (Main Control) and 1 WPW10577864 (Ice Door)"

Arrived onsite for previously diagnosed parts. Installed the console ui on the washer ran the diagnostic cycle with no issues (W11325580) no water leaks detected during service.

Arrived on site to install new valve to resolve flame going out. Replaced dual valve and tested. Verified all working as designed. Found no gas leaks at valve fittings. Repair completed. Parts used - W11246817.

Arrived on site to replace console. Replaced console test unit and unit test good job complete. W11600355

Arrived onsite for previously diagnosed parts. Installed the ui to fix the damaged that the steam did to the facia of the ui (W11561182) All other parts returned. No water leaks detected during service.

Arrived onsite for a refrigerator that is tripping the breaker when the defrost cycle starts. I confirmed the voltages the previous technician found but the only thing different was I did see 123VAC from the control to the heater for about two seconds at the heater connections with them disconnected before it dropped to 18VAC. The breaker did not trip with the heater disconnected. I changed WPW10675033 main control and WP12729128 heater. I tested in service step 38 again but the coil was already defrosted so it never sent voltage to the heater. I explained to the customer that it would need to go thru a defrost in a few days to know if the issue has been resolved. Call complete.

On arrival verified complaint of unit not dispensing fab softener correctly. Previously diagnosed was the cold water valve. Replaced valve and filled fab softener slot. Ran quick cycle and confirmed unit now dispenses correctly. Job complete no leaks detected during service. W11688995

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the compressor, dryer, and access valve and charge the unit up with nitrogen. Found no leaks present for 15 minutes. I vacuumed down the unit to -31 psi And found pressures. Hold for another 10 minutes. I charged the unit up with 68 g of R600 and tested the unit. I found the unit cooling and operating as designed. Call complete. W11580057, WPW10143759, W11506635, nitrogen, R600 refrigerant."

Arrived onsite for a washer and replaced the dispenser drawer that was diagnosed on the previous visit. Call complete. W10919352.

"Arrived on site to replace previously diagnosed heating element. Replaced heating element (279838) and tested, no noise is present, unit is running as designed, job complete."

Arrived on site for exterior door failure. Upon arrival found exterior door failed. Replaced door and name plate. Tested unit and now unit functioning as designed. Job complete. W11320231 nameplate W11602612 glass

"Arrived on site to test unit for long wash cycles and not advancing. Customer stated they were under the impression unit would be covered under RAC additional warranty. Verified with claims unable to service under warranty. Advised customer to contact RAC for assistance. No service provided, no fees collected."

Arrived on site to test unit for not wringing clothes out and low water levels. Found no stored error codes. Found drain hose installed about 3ft into drain pipe causing siphoning. Cut drain hose to recommended per service pointer W10611623. Unit is now working as designed. No leaks detected. Job complete.

"Arrived on site to diagnose washer not fully spinning out all water in unit. Customer says they will run a cycle and have to re-run spin several times to get all the water out, and there's usually 3-4 inches. I tested the unit and found it is draining, maybe a little slow. Pulled pump and found the gear is wallowed out where it attaches to the motor. Replaced pump and was able to completely drain the unit from a full tub. Unit working as designed. Repair completed."

"Arrived on site for water missing fill cup on ice maker . Found extension tube on fill tube too short . Used longer extension tube from truck stock . Ran harvest on IM , no longer missing fill cup. IM ran harvest and fill normally. No other leaks detected at time of service . Job complete"

Arrived onsite and found unit operating with failed valves plastic cracked allowing for leaking. Replaced the housing to repair. All checks good. #W11173599

"Arrived on site for continued power failure issues. Upon arrival,test polarity and is good. Ran voltage tester and found OL at fuse on black wire at control. Need to replace harness. Replaced harness W11397505. Test unit and is operating as designed. No leaks present at this time. Job complete."

"Arrived on site for a washing machine that wont start a cycle. Inspected unit and work area. I tested the unit and confirmed that the unit would lock the door and would make some clicking sounds but would not actually start the cycle. I gained access underneath and went to remove the rotor cover. I found that something had been stuck underneath the washer which caused the cover to grind and melt onto the rotor itself. I attempted to use a crowbar, and, a flat head screwdriver to pry it off, but was unsuccessful in doing so. Due to the inability to gain access, we will need the gear case, rotor, cover shield, stater, slider, clutch, and screws. Ordering parts in the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11195971 (Stator) and 6 W11027980 (Stator screws)s and 1 W11260238 (Rotor) and 1 W11627512 (Rotor cover) and 1 W11449841 (Gearcase)"

"Arrived on site to inspect washer with no water entering. Upon further inspection, I placed the unit into diagnostics showing no error codes and tested. I found the unit not getting any water. I checked the valves and found the valves at the wall were turned off. Turned the water on and retested and unit is operating as designed. No water leaks observed during service, job completed"

"Arrived on site to inspect dryer burnt wires at the terminal block. Upon further inspection, I found the red wire on the main harness had shorted and burnt at the terminal block (photos). I inspected the rest of the harness and all wiring looked good. I removed and replaced the main harness W11712682 and in the process of connecting the harness to the heating element, a piece of the element connector fell off as it is broken (photo). I fully installed the main harness except to the element and am ordering the element and CNOTE-PLACE ON CANCELLATION LIST and scheduled return service for 04/24/24. Customer is requesting that if there are any cancellations before the scheduled return date to please schedule them. Unit left unplugged for safety and the element is not connected. Returning tech to replace the element and connect the harness and test. No lint observed during service. W11712682; ordrng 1 279838 (Element) and 1 CNOTE (PLACE ON CANCELLATION LIST)"

"Arrived on site for range not allowing front left burner to turn on. Upon arrival confirmed issue and found a broken wire to switch. Also found burner broken. Replaced switch wpw10434452, element w11517959, and repaired harness. Found burner working as designed. Call complete"

Arrived on site to test unit for gas leak. Turned gas on and removed cooktop to get to all valves and orifice holders. Couldnt find any leaks at all. Spoke with gas company and they said they were getting gas on left side of cooktop. All burners test good no Leaks. Found some gas reading coming from the wall. Job complete.

Arrived on site for F5E1 error. Upon arrival we found door locked and proceeded to manually open door by detaching latch. We found the motor latch assembly to be defective. Replaced latch assembly. Tested unit and now unit functioning as designed. Job complete. WPW10107820 (latch)

"Arrived on site to test unit for excessive moisture in RC, tested unit found RC gasket not sealing on bottom of the door, sealed all gaps around liner with silicone and molded gasket in to place using heat gun, gasket is now sealing unit is running as designed, job complete"

"Arrived on site to test unit for tripping breaker, tested unit found unit is running properly, no loose or exposed wires that could be shorting out the unit, since power lose is random replaced control part number W11566851 as precautionary, advised customer to monitor and if issue comes back or gets more frequent advised to replace breaker before calling us out, at this time unit is running as designed, no leaks detected job complete"

"Arrived on site to test unit for not functioning properly, tested unit found all components passing in diagnostics no stored errors, sensors are detecting moisture properly, since this is happening randomly replaced control part number W11565020 as precautionary, advised customer that if the loads are small or mixed fabrics, timed dry needs to be used do to moisture sensors are not able to detect moisture efficiently, customer will monitor unit is running as designed job complete"

"Arrived on site for not dispensing ice. Removed ice container found impeller spinning on stripped motor shaft also found ripped gasket ordering a new divider,motor,spacer,impeller and gasket ; ordrng 1 W10830274 (Gasket) and 1 WPW10309864 (Divider) and 1 W11671282 (Motor) and 1 WP63052-2 (Impeller) and 1 W11378860 (Spacer)"

Arrived on site to test unit for normal button not responding. Found shorted console. Relaxed console test unit and unit test good job complete. W11622500

"Arrived on site for panel screen continuously rotates startup screen. Upon arrival, inspected unit and am seeing issue. Need to replace console. Replaced Console W11600321. Test unit and microwave and oven operate correctly. Customer is able to connect to WiFi. Unit is operating as designed. Job complete"

"Arrived on site for fan not powering on. Upon arrival engaged switch to energize motor is functioning as designed. Ran multiple tests which includes low/high fan speed settings, using cooktop while running the motor per customer request and light operation. No issues at this time. Advised customer to take pictures or video if the issue occurs again. As of now unit is functioning as designed. Job complete. No parts installed"

On arrival verified complaint of unit not sealing correctly due to incorrect installation. Unit was not leveled correctly. Corrected level and unit now seals correctly. Job complete. No leaks detected during service. No parts used.

Arrived onsite for a refrigerator with none of the lights working. I found the LED modules defective and the unit is covered under S-code 84368. I replaced all the LED modules. I tested the refrigerator and all the lights are working as designed. Call complete. Used W11632139 modules.

"Arrived on site to test unit for oven not keeping temps. Customer stated she will cook a batch of cookies, turn unit off and turn back on for second batch. Complaint is when turning back on, internal temp is not at the set temp it was when cooking first batch. Tested unit to 350 with no issues. Advised customer to leave unit running to stay hot for second batch of cookies. Advised on temp fluctuations and against use of hanging thermometers per owners manual. Unit is working as designed. Job complete."

"Arrived on site to test unit for leak. Customer stated that after 5 mins of the first cycle unit started leaking. Ran diagnostic cycle multiple times, no leaks were present. Demonstrated to customer that unit has no leak, advised customer of the issues with using pods and the issue possibly was oversudsing. If issue returns advised to get videos where the leak is forming. At this time unit is running as designed, no parts installed, no leaks detected, job complete."

"Arrived on test unit for not sealing properly, tested unit found door shelving is not set properly causing is to not close properly, adjusted and tested, u it is now running as designed, no parts installed job complete"

"Arrived on site to inspect washer lid strike issues. Upon further inspection, I found the lid strike is broken. I removed and replaced the strike and tested and found no error codes. Unit operating as designed, job completed. W11457841"

"Arrived on site for refrigerator not dispensing ice. Upon arrival confirmed Ed issue and found impeller and motor stripped from on another and free spinning. Ordering WPW10309864 divider, W11671282 auger motor, W11378860 spacer, WP63052-2 impeller, WP67006341 damper gasket to complete repairs and rescheduled customer for 04/23/24; ordrng 1 WPW10309864 (Divider) and 1 W11671282 (Auger motor) and 1 W11378860 (Spacer) and 1 WP63052-2 (Impeller) and 1 WP67006341 (Damper gasket)"

"Arrived on site to diagnose dishwasher that was not running and beeping. Tested unit and found F8E4 error for float switch. Found some water in the float tray, indicating unit did leak at some point. Could see residue on door gasket, and unit was also not square and level. I removed and cleaned the door gasket. I removed and leveled the unit so the door was no longer rubbing on the left side. Didn't see any other spots of leaks. Repair completed."

"Arrived on site for a wall oven. That is tripping the breaker. Inspected unit and work area. The customer advise that the unit will turn on but as soon as the customer tries to heat up the oven, the oven will trip within a few minutes of heating. She advised that she has tried both upper and lower ovens. I found the breaker tripped and turned it back on. I test the unit and confirmed the customer complaint. I found that after three minutes of heating, the breaker with trip. I took an amp draw off the unit when running a second bake test and found the unit not pulling more than 16.8 A before shutting off. I found no burnt or pinched wiring or connections anywhere. I called Whirlpool Techline and spoke to Jeremy SR# 7738910849. He advised that just on the amp draw alone, there wouldnt be anything wrong with the unit because if there was a grounding situation or anything, like that, it would drastically jump in amperage before tripping the breaker. He advised that the issue is with her electrical supply, and the GFCI may be too weak or sensitive and to get that replaced. He advised to make no repairs this time. Car complete.."

"KDTM704KPS2 Arrived to inspect leak. Service test mode had F10E2 as the only stored error code and I cleared for testing. I found the overflow tubes on both sides of the overflow pan, had been pushed outside of the pan and had dripped directly onto the floor. The interior had significant detergent residue and the customer was using high-strength pods and pre-rinsing the dishes prior to cycling within the machine. The excessive detergent, coupled with the low amount of oils was likely making a large amount of sudsing and subsequent overflow, which missed the drip pan and made it to the floor. I advised the customer with detergent type and amount for their use and also on rinse agent and set the dispenser system to A1. The leveling legs required adjustment to correct door contact with the right side of the chassis and subsequent testing revealed no other sources of leaks. The front of the machine was raised by approximately 3/8 to level and I removed and replaced the vent assembly due to the error that was stored. The door gasket required stress relief to prevent eventual gasket issues. Operational test good, no leaks observed during service. W11414073"

"Arrived on site for a range that has no lights on. Inspected unit and work area. The customer advised that the unit just all of a sudden had all the lights showing on the control, and when he went to clear it, all the lights turned off and he has not been able to get the unit to turn on since. He did advise that the burners do work, but the rest of the unit does not. I did confirm the customers complaint and found that the control panel would not register any buttons pressed. I did verify the proper voltage and polarity to the unit. I checked all wire harnesses and found everything in place with no pinched wires or grounding anywhere. I went ahead and replaced the control and tested the unit. I found the unit working and operating as designed. Call complete."

"Arrived on site for microwave not heating. Upon arrival confirmed failure. Found cap and diode had failed and replaced both cap wpw10574736, and diode ww1256462. Found microwave heating as designed. Call complete"

Arrived on site to test unit for error f2e1(stuck key). Recommend console replacement. Office to reschedule. ; ordrng 1 W11655070 (Console)

Arrived on site for washer making squeak noise when in spin . Found cam had failed . Replaced cam W10721967. Ran diagnostics. All checked normal. No water leaks detected at time of service . Job completed

Arrived on site spoke with customer about unit being out of warranty and Customer said he had aig. Spoke with Melissa and we didnt have the correct work order.

"Arrived on site to diagnose washer leaking detergent out of unit. Examined unit and found dosing pump was leaking. I found the inside of the tub was completely filled with suds, and over halfway in the basket. Replaced dosing pump to resolve. Advised to run clean washer cycles to get rid of the suds and resolve any draining issues. Repair completed."

"Arrived on site for dishwasher not heating at all . Ran diagnostics,no error codes . Did find triac on control failed on resistance check . Replaced control W11637581. Re ran diagnostics, all checked normal. Heater coming on at end of cycle . No water leaks detected at time of service . Job complete"

"WZF34X16DW09 Arrived to inspect noise. The customer advised it was a ticking. It was several times a second, faster than a start device click, but slower than an evaporator fan. Through service test mode, I was able to engage the sweated system and found that the cap tube was ran too close to the low side return and after a few minutes of compressor runtime, heating the lower unit area and allowing enough flex to cause the cap tube to get close enough to the other tubing and create the ticking noise. Through re-routing and applying sound pads,I was able to correct the issue. No water connections to unit. 2X W11113654."

"Arrived on site for poor wash performance . Ran diagnostics got 7-1, 4-3. Error codes . Wash motor not coming on at all. Replaced sump and motor . Ran diagnostics all checked normal. No water leaks detected at time of service . Job complete. W11613570"

"Arrived on site to test unit for not heating properly, tested unit found all elements are engaging, put temp probe into oven and preheated to 350, unit preheated to 375 and recovered to 350 within 10 minutes, unit is running as designed, explained to customer how calibration works and if needed customer can adjust, at this time unit is running as designed job complete"

Arrived on site for dryer not heating . Could hear motor running but drum not moving . Found belt broken . Ordering belt . Return set for 4/24 . ; ordrng 1 661570V (Belt) and 1 WPW10547294 (Pulley) and 1 279811 (Motor) and 1 WP697772 (Blower wheel.)

"Arrived onsite for previously diagnosed parts. Installed the hinges on to the door and it did not fix the issue (W11700313 W1169992). We went to remove the oven from the cabinet and it would not budge. Informed the customer that the unit is installed very tight that it might be causing the oven door not to close correctly. I was going to install the receiver hinges on the unit but could not get the unit to move. Customer is going to contact the builder to have them pull the unit out to see if the installation is the issue, if not the builder will leave the unit about 4 in out for us to install the receiver hinges."

Arrived onsite for washer not filling with water. Checked diagnostics and Found f0e2. Ran and completed diagnostics with no issues. Removed pressure hose and blew through to confirm no restrictions. Cold and hot water working good.replaced main control as precaution. Recalibrated and verified operation. Call complete. W11607637

"Arrived onsite for dishwasher not working properly. On inspection found errors F4E3 F7E1 & FE. On further inspection saw the upper rack was missing, asked customer where it was and she said wheels fail off. Ordering the kit to fix it. Ran unit in diagnostics cycle and did not complete the cycle. Installed new motor & pump (W11665769 ) into unit and retested the unit in diagnostics cycle. It completed the diagnostics cycle with no issues and no water leaks detected during service. ; ordrng 1 W10712395 (Upper rack wheel kit)"

Arrived on site for dryer not turning on once panel was activated. Upon arrival found ui could turn on and found no voltage issues at terminal. Found thermal fuse wp3392519. Found dryer would operate as designed. Call complete

Arrived onsite for dishwasher not working. On inspection found errors F4E3 F7E1 & FE. Ran diagnostics and it failed to complete. Installed a new pump & motor (W11665769)and reran diagnostics. The unit completed the diagnostics cycle with no issues and no water leaks detected during service.

Arrived on site to test unit for ice dropping outside of bin and frost accumulation in FC. Found LH track retention screw was missing causing rack to skip over stop and prevent left side of FC door from closing properly and ice to drop to bottom base of FC. Removed ice and frost build up. Installed self tapping screw to LH rail and tested unit. Rack is no longer jumping and preventing door from sealing. Unit is now working as designed. No leaks detected. Job complete.

"Arrived on site for oven stuck in controls locked. Attempted to unlock and it just went back. Reset power with no change. Unplugged all harness and verified connections. Still no change, will need a new console. Office will call to schedule . W11600355; ordrng 1 W11600355 (Console)"

"Arrived on site to test unit for no operation. Customer stated unit is really loud and cant balance loads properly. Tested unit found a grinding noise and a leaking tub seal. Rust is sprayed all over the bottom of unit. Would need to order outer tub, basket assembly, rotor, stator, wash plate, and hub. Requires 2 man and 2 hours. Ordering parts, rescheduled for 04/23.; ordrng 1 280146 (Rotor) and 1 WPW10419333 (Stator) and 1 W11252784 (Wash plate) and 1 W10820039 (Hub) and 1 W10381078 (Outer tub) and 1 W10518300 (Basket assembly)"

Arrived on site for washer repeating rinse/spin cycle. Upon arrival found f9e1 in diagnostic. Found 20.8ohms to drain pump. Filled tub and found drain operational on 3 tests. Replaced w11162438 control and reset unit found no leaks. Call complete

"Arrived on site for washer not being balanced. Found damaged to exterior and the customer said it also damaged wall and drain pan. Pics taken. Will need new basket per Service Pointer - W11684122. Also ordering cabinet and suspension. Office will call to schedule. W11172199, W10596395, W11217817; ordrng 1 W11172199 (Basket) and 1 W10596395 (Cabinet)"

Arrived on site for burners being uneven and oven not cooking right. Found oven burner up was strong and oven floor not on properly. Removed burner and adjusted air shutter. Properly installed floor. Cleared obstruction from cooktop. Unit working as designed call complete.

"Arrived on site for ice machine not making ice. Upon arrival confirmed failure. Ran through diagnostic and found recirc pump failing. Replaced it but found pump had to start. Found voltage to harness was 13.8vac, but when pump was activated, voltage would drop below 1-3vac. Found failure in pump harness. Ordering W11126268 pump harness, W11034363 control, W11123917 main harness, rescheduled customer for 04/24/24 to complete repairs. ; ordrng 1 W11126268 (Pump harness) and 1 W11034363 (Control) and 1 W11123917 (Main harness)"

Arrived on site to replace damaged control panel. Removed panel with dent in the top and replaced it. When I removed the wrapper on the newly installed panel found it also had 2 dents in it and needs to be reordered. Ordering another console to resolve. ; ordrng 1 W11175518 (Panel)

"Arrived on site to inspect refrigerator marks on doors. Upon further inspection, I found a dent in the lower right corner of the left FC door (photos). The unit is operating as designed at this time. I am ordering the left FC door and office to schedule return service once the door arrives. No water leaks observed during service.; ordrng 1 LW10913113 (Left FC door)"

"Arrived onsite for washer not starting. On inspection the washer would not startup, it was trying to start then it would go to complete. I tan the diagnostics cycle and it was good until agitates cycle. It made a loud humming noise. I installed a new capacitor on the washer and retested the unit. The washer completed the diagnostic cycle with no issues and no water leaks. W11395618"

"WRX988SIBM01 Arrived to inspect cooling issue. The customer had heard a noise a few days prior and then the temperature within the FC began to elevate, leading to melted items. I found the FC at 27 and the RC at 38. Pressures were 25 balanced,but with cool chambers, likely near the target pressure. Starting the compressor, high was at 120 and low 4. There were signs of dye around both connection points and no other dye could be found on any accessible part of the system or the evaporators. Due to information about the prior system charge and difficulties experienced by that tech, I recovered, vacuumed and then recharged. I was able to get the system down to 200 microns, but it to 30 minutes to reach that depth. Charging the system, the unit started cooling as designed and no additional dye was found. No leaks observed during service. Warranty applied to service."

Arrived onsite and called techline for repeat symptoms of the unit reverting to standby during the easy convect preheat intermittently. Called techline and spoke to Rob who advised video evidence must be submitted to send the issue for review to engineering. Collected video evidence and called Austin with techline and submitted video evidence of the failure for review. Austin said the issue had been sent for review to engineering. Sr#7738582240 NO PARTS REPLACED

Arrived on site for washer lid locked and sticking rinse cycle . Found unit locked and full off water . Found wire harness to drain pump broken . Repaired wire harness . Got unit to drain and unlock . Advised customer on loading bath mats and blankets in washer . Ordering lower harness . Call to set return . ; O-emld tckt

"Arrived on site to inspect washer with power but wont start. Upon further inspection, the customer advised that when they attempt to start a load of laundry, the encoder lights will continuously scroll and the unit wont start. I was able to get the unit in diagnostics and checked error codes and found F2E3-ACU not matching to HMI. I cleared the code and continued with testing and the unit filled then stopped and the encoder lights began to scroll then the unit shut down. I tested the lid lock and found it good. The diagnostics LED on the control is flashing as designed. I disconnected the HMI (UI) from the main control and cycled power to the unit for approximately 3 minutes and then cycled power back on and attempted to retested and the unit continued to fail and would not go into diagnostics again. I am ordering the HMI (UI), encoder control, CNOTE-PLACE ON CANCELLATION LIST and will return with all prescreened parts. Returning tech to replace the HMI (UI) first and test before replacing other parts. No water leaks observed during service and unit left unplugged for safety.; ordrng 1 W11675701 (HMI (UI)) and 1 W11675700 (Encoder control) and 1 CNOTE (PLACE ON CANCELLATION LIST)"

Arrived onsite for dishwasher not responding to the touch. On inspection I could not get the unit to go into diagnostics mode. I tried several times with no luck. I installed a console on the dishwasher and now I can run the diagnostics cycle now. The dishwasher passed the diagnostics cycle with no issues and no water leaks were detected during service. W11660284

"WRF767SDHZ04 Arrived to inspect noise. I was able to determine the tubing near the compressor and the lower cardboard air guide were the sources of the noise described by the customer and presented in a video. After applying noise reduction material and securing the lines, the issue was resolved.no leaks observed during service."

Arrived on site to test unit for ovens not heating. Found both oven bake igniters not connected. Secured connections and tested both to 350 with no issues. Advised customer of initial burn off and connecting unit to WiFi. No leaks detected. Job complete.

"Arrived on site for a refrigerator that is making unusual noises. Inspected unit and work area. The customer showed me a video of what was happening and it sounded like an evaporator fan hitting ice. As I removed the products from the freezer, I did not notice any evidence of a defrost issue, but noticed water Residue in icicles, forming on the left-hand side of the freezer section dripping from the fill tube. I gained access to the evaporator and evaporator fan and found water had collected up at the evaporator fan from the ice maker filled tube and was causing the evaporator fan to hit ice up at the top. See photos. I cleared out the ice and tested the icemaker. I found during the fill portion of the cycle that there is a steady stream dripping down the backside of the freezer liner as it was filling. I called Whirlpool Techline and spoke to Jeremy SR# 7738906279. He had me send him some photos of the issue and advised that the fill tube was not a serviceable part. He advised that Whirlpool would be in contact with myself or the customer depending on the next steps. Call complete."

"Unit 1523Arrived on site for water leaking. Found extension not fully inserted into fill cup causing water to leak during icemaker fill,removed icemaker adjusted extension reinstalled icemaker secured extension in fill cup ran icemaker fill passed no leaks."

"On arrival verified complaint of shaking. Replaced prev diag parts. Inner basket, suspensions, tub ring, and cabinet. Leveled unit and ran calibration. Unit is now operating correctly job complete."

On arrival attempted to replace Washplate. Found bolt head is stripped. Will need to be cut and removed.

Arrived onsite for dishwasher leaking. On inspection started diagnostic and immediately there was water on the floor below the pump. Gain access to the pump and found hole in the recirculating pump housing. Installed new pump and retested the unit. The unit passed diagnostic with no issues. It looks like the unit was dropped on the front right. The over flow drip pan is hard to get out or in. The installer had to make a new hole for the toe plate on the right side. No water leaks detected after new pump.

Arrived onsite for previously diagnosed parts. Installed the strike on the lid and tested it. The unit is operating as designed and no water leaks detected during service.

"Arrived on site to inspect washer noises. Upon further inspection, I found the customer had started a load of laundry with a sheet and a few towels and the customer had stopped the cycle due to the noise beginning. I restarted the cycle and immediately heard the noise which was the pulley rubbing the shield. While the unit was in the cycle, I looked underneath the unit and found the pulley shield sitting on the floor. I drained the water from the unit and tilted the unit back to find the front leveling feet all the way up and the bottom of the cabinet sitting on the floor and the rear leveling feet were down approximately one inch raising the back portion of the unit off the floor. I lowered the leveling feet and then adjusted the unit to completely level the unit and retested by filling the tub assembly with water and watching the tub lower. I found with the articles in the tub and the tub full of water approximately half way, where it was when I arrived, the tub now site approved half an inch from the floor. Retested and the unit is operating as designed. No water leaks observed during service, job completed. No charge as this issue should have been corrected at the previous service call."

Arrived on site to install previously ordered parts. Replaced top and both hinge bearings. Unit is operating as designed. Job complete

Arrived on site for dishwasher not heating. Found no errors stored on system. Ran diagnostics all components pass heater pulls 7 amps. Unit is working as designed. Replaced dispenser as it may be leaking. Advised customer to keep rinse aid full. Call complete.

"Arrived on site for a refrigerator. That is not making enough ice. Inspected unit and work area. The customer advised that the unit seems to only make about 20 to 30 cubes a day and is not keeping up with her and her husband. She showed me the ice container that was Filled with about 12 cubes of ice and advised thats pretty much work. The ice will be even if they leave it overnight. I tested the icemaker and found the icemaker harvest and bill. I went ahead and replaced the icemaker due to ongoing issues but did advise the customer that this icemaker will only produce 52 to 66 cubes per day. However, I did explain that less than that was most likely an issue with the icemaker itself. I tested the new icemaker and found the unit working an operating as designed. Call complete."

Arrived onsite for a refrigerator and replaced the damaged RC door and installed a new badge. I also found the FC door damaged and it will need to be replaced. Ordering LW10918659 door SS. Office to RS.; ordrng 1 LW10918659 (Door SS)

Arrived onsite for a refrigerator and replaced the damaged RC door and installed a new badge. Call complete.

"Arrived on site to inspect unit for frosting food in freezer after tech lines recommendation. Called tech line for more recommendations, per tech line unit was deemed un-reparable. SR#778724349. Oh complete."

Arrived on site to inspect unit for not operating. Upon closer inspection customer had dial to a non functioning position as well as not pressing buttons hard enough. Informed customer to have unit set on specific cycle and make sure button is pressed hard enough to allow display lights to illuminate across then the unit will start. Job complete.

"Arrived on site to test unit for short cycling. Upon arrival customer stated unit would shut off after 15 minutes on times or sense cycle. Inspected motor connection and found wires browning. Will need to order a new drive motor and blower wheel as precautionary. Ordering parts, rescheduling for 04/22 PM.; ordrng 1 W11549461 (Drive Motor) and 1 WP697772 (Blower wheel)"

Arrived on site to diagnose refrigerator with water in RC. Examined unit and found drain frozen / debris in drain. Cleared out ice and clogging and verified drainage. Unit working aa designed. Repair completed.

Arrived on site and verified compressor is seized. Replaced compressor and vacuumed system. System held pressures for 30mins. Charged to specs with 56g r600a. Ideal frost pattern developing on evap. No leaks detected. Unit now working as designed. Job complete.

Arrived on site to test unit for unit not being able to connect to WiFi. Tried connecting to WiFi and would not connect. Put unit in diagnostic and did a factory reset. Tried connecting to WiFi and unit test good job complete.

"MVW6500MBK0 Arrived to inspect vibration and noise. The customer presented a video that the rear panel could be heard vibrating. Per Technical Service Pointer #: W11695259 Rev A, I corrected the panel issue and tested, but I found the replaced basket had a ring that was badly misaligned. Office to order basket and contact the customer to arrange return service. No leaks observed during service.; ordrng 1 W11513243 (Basket)"

Arrived on site for dryer not turning on. Upon arrival confirmed issue and found no voltage from outlet to dryer. Found breaker off(customer has stated an ac tech had been missing with breakers to ac and possible that dryer had accidentally turned off) restored power and found dryer working as designed. Call complete

Arrived on site to test unit for unit not starting. Found customer not letting door close correctly. Pushed on door and unit working as designed. Showed customer how to close door job complete.

Arrived on site to replace console membrane. Installed new membrane and verified proper function and F2E1 error resolved. Repair completed.

On arrival verified complaint of damaged harness. Replaced harness based on previous diagnosis. Ran calibration and unit functions. Job complete. No leaks detected during service.

Arrived on site for cooktop burning slow. Arrived and all burners working as designed. Replaced burner caps as precaution. Verified operation. Call complete.

"Arrived on site. Adjusted fresh food door hinge,customer conceded fresh food door doesnt have suction like her main fridge and freezer,checked door seal good door closing and sealing correctly let customer know due to design fresh food section doesnt have a strong suction."

"Arrived on site for makes loud noise, upon arrival ran diagnostics to force all components on. All fans and motors including compressor are operating and sound correct. Ran all components 3 times. Cannot duplicate the issue at this time. Job complete"

"Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. The customer advised that they ran a load twice and then it never finished out the cycle. They advised they had to manually put it into a drain and spin in order to get it to spin out. Jeff is that since then, she has run a few other loads and has not had the same issue. Around the unit through diagnostics and found an F2 E1 (UI stuck key), F0 E3 (overload), and F0 E5 (off balance load) error codes. I tested the suspension and found the suspension was good. I checked the basket and found the basket was properly secured to the driveshaft. I checked underneath the washer and found no evidence of any oil leaks or issues underneath. I ran the unit through an auto task in the unit ran as designed. I ran through other general testing and could not get the unit to make any faults. I did ask by the customer that the issue seem to be with their flooring as the unit is on a couple pieces of plywood with the carpet over the top. I did advise the customer that they may be having off-balance issues due to on solid ground. The washer sits on. The unit is working an operating as designed. Call complete."