Near Pflugerville, TX 78660
David
Job Details: 12/30/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site to diagnose an icemaker that was not producing. Checked ice bucket and found that bucket was full, but had ice built up completely underneath. Removed ice bucket and defrosted / melted off ice. Customer uses crushed ice almost exclusively, and crushed ice can block the dispenser door causing it to leak air till ice melts. Unit was not producing due to some ice build up around the optical eye, so unit was reading full prior. Advised customer to switch to cubed ice as this doesn’t block the door or create air leaks, also advised emptying ice bucket frequently. Call complete."
Near Austin, TX 78702
Leonardo
Job Details: 12/30/2019
RANGE IKEA IGS790GS0 Arrived on site to test unit for ignitors sparking when turning a burner on. Test unit and found all burner ignite when turning a burner on that’s normal operation. Found cap burner was not correct on right rear burner. Ordering new burner cap kit and ship directly to customer W10825881. ; ordrng 1 DTCW10825881 (DTC BURNER CAP KIT )
Near The Hills, TX 78738
Kevin
Job Details: 12/30/2019
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site and inspected washer and found error code F0E5 off-balance load. Ran test one through 11 in diagnostic cycle and everything passed automatic test 12 also passed. Spoke with tech line oh and they recommended discussing correct loading procedure with customer, not using a mixed load, etc SR7726747642"
Near , TX 78738
Kevin
Job Details: 12/30/2019
MICROWAVE WHIRLPOOL WMH53521HZ "Arrived on site and found door will not close properly and it is scratched on the front. Also found customer is experiencing a loud noise during cycle. Will need to bring back door and replace magnetron, cap, diode, motor, and fan motor to correct issue, job complete ; ordrng 1 W10642989 (motor-turn) and 1 W10918298 (motor-fan) and 1 W11117588 (door/mw)"
Near Temple, TX 76502
Dylan T.
Job Details: 12/30/2019
WASHER WHIRLPOOL WTW8500DC0 Arrived on site customer complaint was washer wouldn’t come on or do anything took the old consul off put a new one on ran unit through test mode everything else work great all lines are dry
Near , TX 78738
Kevin
Job Details: 12/30/2019
COOKTOP WHIRLPOOL WCG55US0HS00 "Arrived on site and inspected cooktop and found it is lifted up in the center, took pictures sent to DW. Burner box is warped upwards, cooktop appears to be secured from underneath and builder has installed a wall oven below it that is too low to use an oven dolly on. A second technician will be needed to safely uninstall oven just to further diagnose cooktop. If burner box is damaged it is not an orderable part. Tech line will need to be contacted to advise.; ordrng 1 2TECHS and 1 W11204008 (COOKTOP SURFACE)"
Near Belton, TX 76513
Arthur B.
Job Details: 12/30/2019
DISHWASHER KITCHENAID KUDC10IXWH7 "Arrived onsite for customer complaint of dishwasher not coming on. Removed dishwasher console and found control shorted. Customer advised of power outage. Removed and replaced control, reassembled and tested. Washer now works as designed. All water connections were dry at time of service."
Near Cottonwood Shores, TX 78657
James
Job Details: 12/30/2019
WASHER WHIRLPOOL WFW5620HW0 Arrived on site and tested operation. Unit would not advance in Diagnostics and exited out once selection made. Unplugged and found manual diagnostics would run but the quick test would not function. Attempted to start a cycle and display read err. Unit has a failed acu and will need new to repair; ordrng 1 W11322903 (cntrl-elec)
Near Georgetown, TX 78628
Lou
Job Details: 12/30/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "arrived on site to inspect refrigerator ice maker not working. Upon further inspection, the customer advised that the ice maker in the freezer wasn’t working. I tested temps in the FC section=9 degrees. I found that the actuator arm was in the off position. I showed the customer my findings and put the arm down in the on position and the IM began to harvest. I waited and it dumped ice into the bin and water dispensed into the tray. I showed the customer how to turn the refrigerator IM on and off as well. No water leaks observed during service, job."
Near Cedar Creek, TX 78612
Cliff
Job Details: 12/30/2019
REFRIGERATOR FRIGIDAIRE FFTR1814QB
Near Round Rock, TX 78665
Andy
Job Details: 12/30/2019
REFRIGERATOR LG LMXC23796D Arrived on site for refrigerator not making ice. Tested water dispenser and found no water. Tested and found failed water valve. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78704
Wesley
Job Details: 12/30/2019
ICE MACHINE KITCHENAID KUIX305ESS1 Arrived onnsite and found slow valve. Replaced valve. All checks good after replacing valve. Unit is now operating as designed.
Near New Braunfels, TX 78132
Richard
Job Details: 12/30/2019
WASHER WHIRLPOOL MVWX700XW2 Arrived onsite for the washer making a clicking noise during agitation. Ran diagnostics and found that the actuator and cam assembly were not working correctly. we replaced the cam and actuator. Tested washer all working correctly. No leaks detected. Complete.
Near Pflugerville, TX 78660
Wesley
Job Details: 12/30/2019
RANGE JENN-AIR JGS9900CDS02 Arrived onnsite for replacement of both front burner heads and all 4 orifices and all screws.
Near Round Rock, TX 78665
David
Job Details: 12/30/2019
WASHER MAYTAG MVWC565FW "Arrived on site to diagnose a washer that was making excessive noise and vibration. Ran the unit and found it was shaking heavily even with no load in it. Suspension all checked good, but the basket was vibrating regularly during spin cycle. Noise sounds like worn bearings. Attempted to replace the gearcase, however the agitator / washplate are seized into the gearcase shaft and need to be cut out. Found excessive amounts of fabric softener pooled in the bottom of the agitator and around the agitator bolt. Will need approval for additional parts as this puts us above limit. Tech will need to return with tools to cut out / remove an auger style agitator washplate. Office to reschedule pending parts approval through ext warranty. ; ordrng 1 AUTHO (AUTHO) and 1 W11161960 (agitator)"
Near Crawford, TX 76638
Al
Job Details: 12/30/2019
COOKTOP KITCHENAID KICU509XSS00 Customer advised the front left burner is intermittent when he uses his 6 inch pot and skillet on it.Confirmed the complaint and called Whirlpool tech line and spoke with DaveAnything that’s inside and inch or outside 1/2 inch more will give issues.Use pans where the base is making contact with circle as possible.SR#7726749637Customer informed of the solution to the issue.Job complete.Unit works as designed.
Near Austin, TX 78759
Wesley
Job Details: 12/30/2019
ICE MACHINE KITCHENAID KUIC15NHZS0 Arrived onnsite and bypassed water level sensor and adjusted ice thickness to max. Advised that in event of continued low production symptoms further steps could be taken.
Near Austin, TX 78745
Leonardo
Job Details: 12/30/2019
RANGE WHIRLPOOL WFG510S0AS2 Arrived on site to test unit for unit not turning on. Test unit and found bottom d water full of stuff hitting ignitor connection not allowing unit to ignite. Removed drawer test unit and oven getting to temp and turning back on by it self job complete.
Near Taylor, TX 76574
Andy
Job Details: 12/30/2019
OVEN KITCHENAID KFGD500ESS04 Arrived on site for range lower over not heating. Tested and inspected unit and found failed igniter. Attempted to remove but found bracket on oven burner holding igniter stripped and igniter can not be removed. Ordering needed parts. No gas leaks present at time of service.; ordrng 1 W11174122 (burnr-oven) and 2 WP7101P434-60 (screw)s
Near Round Rock, TX 78681
Lou
Job Details: 12/30/2019
WASHER WHIRLPOOL WFW6620HC0 "arrived on site to inspect washer not spinning. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and the unit dispensed water and drained, but the basket never spun nor did it sense the load. While attempting to rotate, the stator (motor) was making a grinding noise. I advised the customer of my findings and I’m ordering the rotor, stator, and rotor bolt. Office to schedule return due to all three parts being PSP. No water leaks observed during service & unit left unplugged for safety.; ordrng 1 W11314361 (ROTOR) and 1 W11314657 (SCREW) and 1 W11354541 (STATOR)"
Near Elgin, TX 78621
Cliff
Job Details: 12/30/2019
DISHWASHER GE GDF530PGM0WW Arrived on site to diagnose a dishwasher that is not draining. Tested unit and found wiring connection for drain pump has come unplugged due to vibration. Re-wired drain pump properly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Marble Falls, TX 78654
James
Job Details: 12/30/2019
REFRIGERATOR KITCHENAID KRFF707ESS00 Arrived on site and found fresh food evaporator frozen. Thawed to access thermistor harness. Ohmed thermistors and found evaporator thermistor out of range. Installed new harness and secured thermistor. Instructed customer that the unit will need to finish thawing over night before plugging unit in. Job complete
Near Bastrop, TX 78602
Cliff
Job Details: 12/30/2019
REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived on site to replace evaporator for refrigerator. Replaced evaporator and pulled unit into vacuum. Charged unit with manufacturers recommended amount of refrigerant. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
Near Belton, TX 76513
Dylan T.
Job Details: 12/30/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site customer complaint was icemaker been would fill up with ice and water took the icemaker assembly out found that it was clogged cleaned it all out ran unit everything else work great
Near Hutto, TX 78634
Andy
Job Details: 12/30/2019
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived on site for dishwasher not turning on. Tested and inspected unit and found loose connection. Corrected issue and tested unit. All operations are normal. Spoke with customer on use and care and practice for best performance. No water leaks present at time of service.
Near Austin, TX 78731
Tyler B.
Job Details: 12/30/2019
DISHWASHER KITCHENAID KDTE254ESS2 "Arrived on site for unit leaking, removed under cover am scoundrel diverter motor leaking. Advised customer
Near Marble Falls, TX 78654
James
Job Details: 12/30/2019
WASHER MAYTAG MVWX655DW1 Arrived on site and found crack on inside and outside of lower plastic ring of basket. Installed new basket. Unit was not installed as the customer has a rental from dealer. Job complete
Near Round Rock, TX 78665
Andy
Job Details: 12/30/2019
WASHER WHIRLPOOL WFW6620HC0 "Arrived on site for washer leaking. Customer stated unit leaked only once and it was when washing bathroom mats. When cycle was done there was a lot of soap left in unit and she put in quick cycle and after it was done there was water under unit. Tested and inspected unit and ran for 30 minutes and found no leaks from unit. Checked back wall where stand pipe is and found water streaks running down where stand pipe could not keep up and overflowed at earlier time. Instructed to keep a close eye on unit to prevent water damage risk, recommend plumber come fix any issue with standpipe. Also instructed on use and care and practice for best performance. No repairs are needed at this time. No water leaks present at time of service."
Near Round Rock, TX 78665
David
Job Details: 12/30/2019
DRYER SAMSUNG DV42H5200EFA3 "Arrived on site to diagnose a dryer that was not engaging when pressing start. Performed diagnostics and checked belt switch, found belt was loose. Removed front panel and found belt idler pulley has seized and separated, throwing belt switch open. Recommended replacement of idler pulley and belt. Removed idler at, and cleaned off buildup, and installed new pulley and belt. Retested unit and all is now working as designed. Call complete."
Near Lakeway, TX 78734
Kevin
Job Details: 12/30/2019
DISHWASHER JENN-AIR JDB9000CWB3 "Arrived on site and found left adjuster has broken, replaced both adjusters. Upper rack is now correct, no water leaks from connections at time of service, job complete"
Near Leander, TX 78641
Lou
Job Details: 12/30/2019
DRYER WHIRLPOOL WED4850HW0 "arrived on site to inspect dryer not drying clothing. Upon further inspection, I opened the door and pressed the door switch closed and turned the unit on. The element never illuminated at the back left vent area. Customer advised that the timer wouldn’t advance either. I tested the timer and found that it does not advance on timed dry. I f und that the metal plate in the element was badly warped. I removed and replaced the element and timer and retested. Unit is operating as designed. No lint observed during service, job completed."
Near Belton, TX 76513
Dylan T.
Job Details: 12/30/2019
WASHER MAYTAG MVWB865GW0 Arrived on site customer complaint was washing machine when I had enough water ran unit through test mode everything work as designed customer was not satisfied with the product all lines are dry
Near Bastrop, TX 78602
Cliff
Job Details: 12/30/2019
DISHWASHER BOSCH SHEM63W56N/11 Arrived on site to diagnose a dishwasher that will not turn on. Repaired broken wiring and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Pflugerville, TX 78660
Wesley
Job Details: 12/30/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site and found unit operating with frozen ff Evap. Ordering fan harness and cover. Returning Friday to repair. ; ordrng 1 W11087438 (motor-evap) and 1 W11256332 (EVAP)
Near Waco, TX 76712
Al
Job Details: 12/30/2019
REFRIGERATOR WHIRLPOOL WRX986SIHV00 "Arrived to inspect light inside refrigerator and freezer cabinets not working.Confirmed the complaint and removed and replaced freezer module W11205083.Also removed and replaced the deli drawer module with W11205083.PARTS WERE FROM TRUCK STOCK.Reassembled and unit tested as designed, all lights work..All water lines were dry at the time of service.Job complete.; used 2 W11205083 (MODULE ) from stock"
Near Horseshoe Bay, TX 78657
James
Job Details: 12/30/2019
RANGE KITCHENAID KDRS467VSS04 Arrived on site and could smell gas as soon as I walked into the home. The odor was stronger at the bottom of the range. I was not able to pinpoint with gas sniffer so I used bubble solution on all connections. I found the connection to the regulator on the supply side was leaking. Tightened connections and reapplied bubble solution. I found no bubbles after repair. Job complete
Near Leander, TX 78641
Lou
Job Details: 12/30/2019
REFRIGERATOR KITCHENAID KRMF706EBS01 "arrived on site to inspect refrigerator leaking water from dispenser. Upon further inspection, I tested the water dispenser and when I stopped the dispensing, the water did not drip. Customer advised that they recently had someone replace the main water valve ad the dual valve along with the hv control and they continue to find water leaking from the ice maker onto the drawer below the FC door. I removed the ice maker and fund it full of water. Cleared the water and reinstalled it. I tested the water dispenser and found that the ic emailer is filling with water at the same time. So wen the ice maker fills, the dispenser is leaking water and vice versa. I found that the diodes in the power cord at the back of the unit are not functioning properly and allowing volts*r to back flow causing the valve to run both the dispenser and the ice maker fill at the same time. No water leaks observed during service and water source left turned off. ; ordrng 1 CN
Near Woodway, TX 76712
Al
Job Details: 12/30/2019
WASHER WHIRLPOOL WFW5620HW0 "Arrived to install previously ordered parts.AB and I disassembled the unit and installed the tub, spring, bellow.W11314652 was damaged in box.Reassembled the unit and unit tested as designed.All water lines were dry at the end of service.Customer satisfied.Job complete"
Near Round Rock, TX 78665
David
Job Details: 12/30/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site to diagnose an icemaker not making any ice. Performed diagnostic and found the fill tube going to the unit was frozen over. Removed icemaker and thawed fill line with steamer. Replaced water inlet valve due to seeping valve causing the water buildup. Retested unit and all is now working as designed. No water leaks found at time of service. Customer did inform me their ice bin was split down the center, and does need to be replaced as well. Ordering 1 WPW10670845 ice container. Shipping part directly to customer for install. Call complete.; ordrng 1 WPW10670845D2C (container)"
Near Austin, TX 78723
Scott
Job Details: 12/30/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Called tech line .Sr 7726744622. Unit is still freezing temps . Ran diffuser test and could feel small breeze counting out from top of diffuser .called tech line . Recommended changing diffuser and perma gum gaps , also changing main control and user interface to be proactive . Please call to set return ; ordrng 1 212643 (sealer-gum) and 1 W11089236 (CONTROL) and 1 W11130216 (UI CONTROL) and 1 W11164593 (DIFFUSER )"
Near Austin, TX 78739
Leonardo
Job Details: 12/30/2019
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to replace console. Replaced console test unit and unit test good job complete.
Near Crawford, TX 76638
Al
Job Details: 12/30/2019
MICROWAVE KITCHENAID KMBP107ESS02 Arrived to inspect microwave issues.Customer started microwave and unit seemed to kick in approximately 5-10 seconds into starting the unit.Confirmed the complaint and removed and replaced the inverter.Reassembled and unit tested as designed without the delay.Job complete
Near Cedar Park, TX 78613
Lou
Job Details: 12/30/2019
OVEN WHIRLPOOL WOS51EC0HS01 "arrived on site to inspect oven error code. Upon further inspection, customer advised that they were using the unit and it stopped and an error code was on the display. I placed the unit in diagnostics and checked error codes and found F8E0 & F6E4. Following the tech sheet, i cycled the power to the unit and tested and the unit heated to 175 degrees. I turned the unit off at the breaker and removed and replaced the main control (ACU) and retested. Unit is operating as designed. I advised the customer of my findings and repairs. Job completed."
Near Pflugerville, TX 78660
Wesley
Job Details: 12/30/2019
DRYER MAYTAG MED5500FW0 Arrived onnsite and rediagnosed issue of unit powering on but not tumbling/heating found unit had proper voltage at block. Replaced thermal fuse. Unit is now operating as designed. All checks good. Found f4e4 f4e3 and f2e1 cleared codes.
Near Austin, TX 78717
David
Job Details: 12/30/2019
DRYER WHIRLPOOL WED4616FW0 Arrived on site to install previously diagnosed parts. Installed new front panel. All old hardware and door were still usable. Old door does seal on new panel. Verified fitment and seal and all is working as designed and heating. Apartments will need to clean vent as requested prior. Installed new leveling feet and adjusted. Call complete.
Near Marble Falls, TX 78654
James
Job Details: 12/30/2019
OVEN JENN-AIR JJW3830DP02 Arrived on site and installed new console and hinge receiver. Tested operation and found unit working properly. Job complete
Near Woodway, TX 76712
Al
Job Details: 12/30/2019
MICROWAVE KITCHENAID KMHC319ESS3 Arrived to inspect microwave not starting and light staying on.Confirmed the complaint and checked the interlocks and found the bottom interlock wasn’t engaged.Corrected the issue and unit now operates as designed.Customer satisfied.Job complete
Near Lakeway, TX 78734
Tyler B.
Job Details: 12/30/2019
OVEN WHIRLPOOL KEBS179BBL00 "Arrived on site for dead oven, replaced prior diagnosed relay and did not fix unit. Still had no power, after testing all components and tracing wires i found the control panel to be failed, and would need replaced.
Near Lockhart, TX 78644
Leonardo
Job Details: 12/30/2019
MICROWAVE GE JVM1631WB004 Arrived on site to test unit for no power. Test unit and found unit getting power and all fuses and too working correctly. Found board getting 120 but no display. Will need new control
Near Austin, TX 78723
Scott
Job Details: 12/30/2019
DISHWASHER WHIRLPOOL WDT720PADW2 Arrived on site for no water . Found unit is getting water but wash motor has failed . Replaced sump and motor . Ran diagnostics all checked normal . No water leaks detected at time of service . Job complete .
Near Lakeway, TX 78734
Tyler B.
Job Details: 12/30/2019
OVEN KITCHENAID KEBS177SSS Arrived on site for unit with shorted element. Was able to remove unit and remove element and replaced. And tested good.
Near Austin, TX 78739
Leonardo
Job Details: 12/30/2019
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site to test unit for unit not starting. Test unit and found unit not draining so unit won’t start. Removed drain motor and found glass. Removed glass test unit and unit test good job complete no leaks present at this time.
Near New Braunfels, TX 78132
Richard
Job Details: 12/30/2019
ICE MACHINE WHIRLPOOL KUIX305ESS1 Arrived onsite for the ice maker not producing enough ice. Ran diagnostics and found that he water level sensor inside the recirculation pump was not working properly not allowing enough water into the reservoir. Replaced pump and tested. Water level now good no leaks detected. Advised customer to allow for 24 hours for ice to make. Complete
Near New Braunfels, TX 78130
Richard
Job Details: 12/30/2019
WASHER WHIRLPOOL WTW8800YW0 Arrived onsite for the washer being off balance during spin cycle. Ran diagnostics and found the suspension rods were worn out. we installed the new suspension rods. Washer tested good. Complete.
Near Leander, TX 78641
Lou
Job Details: 12/30/2019
WASHER MAYTAG MVWB865GW0 "arrived on site to inspect washer not getting water. Upon further inspection, the customer advised that the unit isn’t putting enough water into the tub. I placed the unit in diagnostics showing no error codes and tested. The unit operated as designed. I advised the customer that the unit has a sensor in it and senses how much water to put in the tub based on the wash cycle and amount of clothing added. I made recommendations for use and care as well as use of detergents & softeners. Customer is on a water softener as well. No water leaks observed during service, job completed."
Near Austin, TX 78733
Scott
Job Details: 12/30/2019
WASHER WHIRLPOOL WFW6620HC0 "Arrived on site for washer leaking periodically . All connections and hoses are dry . No punctures in bellow . Only error code is off balance . Did find water on top of back tub under vent . Talking to customer , found way too much soap is being used . Instructed on soap and loading guidelines . No water leaks detected at time of service . Job complete ."
Near Austin, TX 78703
Scott
Job Details: 12/30/2019
DRYER WHIRLPOOL WED94HEAW0 Arrived on site for chopstick in lint trap . Removed stick . Did recommended having vents cleaned . Job complete .
Near Round Rock, TX 78665
David
Job Details: 12/30/2019
DISHWASHER LG LDT5678ST.ASTEEUS Arrived on site to diagnose a dishwasher that would blink the countdown and not start when engaged. Found that this behavior is caused by a door latch not registering closed door. Replaced door latch and retested. All is working as designed. Call complete.
Near Leander, TX 78641
Lou
Job Details: 12/30/2019
DISHWASHER WHIRLPOOL WDF331PAHS0 "arrived on site to inspect dishwasher leaking. Upon further inspection, the customer advised that they had a plumber check the water lines for any leaks and found that the unit is leaking from the drain hose at the drain pump. I placed the unit in diagnostics showing no error codes. Tested unit and as soon as the motor came on, I found where water was spraying from the back left side of the unit. I turned the unit off and drained the water. I found a large crack in the back bottom left corner of the tub. Also found the top rack was badly bent, the top left rack track was badly bent, the track spacer was broken and the back stop was broken as was the front stop. Also found that the lower rack was badly bent and the upper rack wheels were broken. When I went to pull the unit out from the cabinets, I found that the left bottom corner of the outer door panel was badly dented and the friction pads were torn. Also, there were no retainers for the toeplate. I
Near Austin, TX 78702
Leonardo
Job Details: 12/30/2019
OVEN JENN-AIR JMW3430DS02 Arrived on site to replace console. Replaced console test unit and unit test good job complete.
Near Lakeway, TX 78738
Leonardo
Job Details: 12/30/2019
DISHWASHER JENN-AIR JDB9000CWP3 Arrived on site to test unit for upper rack falling. Found left track and adjuster broken. Replaced both parts test unit and unit test good job complete no leaks present at this time
Near Marble Falls, TX 78654
James
Job Details: 12/30/2019
MICROWAVE FRIGIDAIRE FGMV176NTF Arrived on site and found door is not level with unit. When door held up to align with unit the strikes do not make contact with the switches. Checked cabinet for square and found unit properly installed and level. I found the issue to be with the door. Unit will need new door to repair; ordrng 1 5304509638 (DOOR)
Near Austin, TX 78749
Robert
Job Details: 12/30/2019
DRYER WHIRLPOOL WED5620HW1 "Arrived on job for no power, upon inspection we found no power to UI, 240 from wall and 240 on terminals, tested new control which didn’t work, ordering thermal fuse. Office to reschedule ; ordrng 1 W10693363 (fuse-thrml)"
Near Pflugerville, TX 78660
Wesley
Job Details: 12/30/2019
OVEN WHIRLPOOL WFG505M0BS3 Arrived onnsite and ordered baffle and oven bottom due to excessive smoking that never stopped. Appeared to be falling apart. Possible factory coating defect. Office to reschedule. ; ordrng 1 W10670197 (baffle-btm) and 1 W11098799 (bottm-oven)
Near Austin, TX 78737
Leonardo
Job Details: 12/30/2019
OVEN WHIRLPOOL WOS72EC0HS01 Arrived on site to test unit for touch pad not working. Reset unit and console working as designed set time and date and unit heating job complete.
Near Round Rock, TX 78665
Dylan T.
Job Details: 12/30/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived on site customer complaint was would not dispense ice replaced the motor reassembled the unit tested and everything work as designed all lines are dry
Near Austin, TX 78739
Robert
Job Details: 12/30/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived onsite for the freezer door not sealing, per last tech we replaced the freezer door and rechecked. Complete"
Near Austin, TX 78703
Scott
Job Details: 12/30/2019
DRYER WHIRLPOOL WHD3090GW0 "Arrived on site for dead dryer . Outlet checked good . Found one of the screws on terminal had fallen out causing one of the power legs to come lose ,causing lose of power . No parts needed Job complete ."
Near Georgetown, TX 78633
David
Job Details: 12/30/2019
REFRIGERATOR KITCHENAID KBSD608ESS01 "Arrived on site to diagnose a built in refrigerator that felt it was getting warmer on the refrigerator side. Spoke with customer and they informed me that both the refrigerator and freezer side were both heating up, and that their ice chute was dripping. Started with ice chute and found that the ice chute was open 1/4 of an inch and does not close. Hot air is pouring in through the ice chute and causing FC temps to increase. Opened door and found ice running from the ice bucket, down the door and there is also some on the Evap cover. Advised customer we need to seal the air leak at the ice chute before we can determine if there is also a defrost issue Ordering WPW10504458 chute door, WPW10546285 motor and bracket..; ordrng 1 WPW10504458 (door-chute) and 1 WPW10546285 (motor)"
Near Bastrop, TX 78602
Cliff
Job Details: 12/30/2019
RANGE GE JGB635REKSS Arrived on site to diagnose a range that is not baking properly. Found bake burner improperly mounted causing failure. Remounted burner and tested unit. Found all is working properly at this time.
Near Cedar Park, TX 78613
Lou
Job Details: 12/30/2019
DISHWASHER WHIRLPOOL WDT750SAHZ0 "arrived on site to inspect dishwasher control panel. Upon further inspection, the customer advised that once the unit was installed, the control panel would not respond. He said he found some of the screws on the door partially installed. I placed the unit in diagnostics showing no error codes and tested. Unit operated as designed. I removed the outer door panel and found that the main control was stuck to the inner door panel and when I went to remove the outer door panel, the main control came apart. I advised the customer of my findings and replaced the main control and retested. Unit operated as designed. No water leaks observed during service, job completed."
Near Cedar Park, TX 78613
David
Job Details: 12/30/2019
RANGE WHIRLPOOL WFE515S0ES2 "Arrived on site to diagnose safety concern related to vent. Examined vent and where vent exits to the front of the unit. Issue was that customer did get a cut on their hand when they were cleaning, since they ran their hand over where the vent was. Checked vent and did not find anything abnormal, defective or out of line. Vent is of sheet metal construction with jagged edges by design. Replacing part will not resolve issue as this is just a rarely touched or accessed part made of sheet metal. To assist customer I used some foil tape and covered the edges to smooth them out if they want to clean the area again. No repair needed. Contacted whirlpool safety team with findings. Call complete."
Near Austin, TX 78702
Wesley
Job Details: 12/30/2019
WASHER WHIRLPOOL WFW6620HC0 "Arrived onnsite with Leo and I stacked to gain access to swap UI, all checks good. Unit is now operating as designed."
Near New Braunfels, TX 78132
Richard
Job Details: 12/30/2019
DRYER MAYTAG MEDB835DW3 Arrived onsite for the dryer having a burning smell. Ran diagnostics and checked voltages found no issues advised customer that the smell was coming from the heating element breaking in. Complete.
Near Bee Cave, TX 78738
Kevin
Job Details: 12/30/2019
REFRIGERATOR JENN-AIR JS48CSFXDA "Arrived on site and Customer has pictures of icicles hanging along back wall. Refrigerator has been disconnected from power and defrosted. disassemble freezer and replaced drip pan diagnosed on previous visit.no water leaks from connections at time of service, job complete"
Near Austin, TX 78702
Scott
Job Details: 12/30/2019
REFRIGERATOR WHIRLPOOL WRS321SDHB Arrived on site for noise coming from fridge . Ran diagnostics all checked normal . Customer even stated it’s gotten better since call for service . No water leaks detected at time of service . Job complete .
Near Granger, TX 76530
Andy
Job Details: 12/30/2019
WASHER WHIRLPOOL WFW3090JW0 Arrived on site for washer DEN code. Upon arrival customer informed me that he had got unit out of Demo and unit still will not start. Tested and inspected unit and found unit is out of demo mode but will not start due to failed CCU and UI Ordering needed part. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11306658 (UI)
Near Cedar Park, TX 78613
Lou
Job Details: 12/30/2019
REFRIGERATOR WHIRLPOOL WRS311SDHM02 "arrived on site to inspect refrigerator doors not level. Upon further inspection, I find the unit was not leveled when installed. I leveled the unit then adjusted the right RC door at the bottom right hinge bolt. Tightened the bolt nut once the doors were level. No water leaks observed during service, job completed."
Near Bastrop, TX 78602
Cliff
Job Details: 12/30/2019
DRYER MAYTAG MEDX655DW1 Arrived on site to replace timer for dryer. Replaced part and tested unit. Found all is functioning properly at this time.
Near Georgetown, TX 78626
Lou
Job Details: 12/30/2019
RANGE WHIRLPOOL AER6303MFS2 "arrived on site to inspect range oven no operating. Upon further inspection, I tested the unit on Bake at 350 degrees and the unit never came on. I tested the cooktop burners and they operated as designed. I pulled the unit out and removed the back cover and found the main wiring harness was melted at the terminal block. I found that the harness was not installed correctly and the main harness wiring was loose and not tightened with the power cord harness. I contacted the apartment manager and advised of my findings and advised that I would be ordering the main harness, control and fuse and the office would schedule return service when the parts was left unplugged for safety. I am ordering the main harness, main control & thermal fuse. Office to schedule return service. LSO; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 W11134840 (MAIN HARNESS) and 1 W11297545 (MAIN CONTROL) and 1 WP3196548 (fuse-thrml)"
Near Lakeway, TX 78734
Tyler B.
Job Details: 12/30/2019
REFRIGERATOR KENMORE 795.7204331 "Arrived on site for prior diagnosed parts replacement. Confirmed issueS and prior diagnosis. Replaced ice door flap, door flap motor, and ice maker auger assy and tested good.
Near Granite Shoals, TX 78654
James
Job Details: 12/30/2019
WASHER WHIRLPOOL WFW8620HW2 Arrived on site and tested operation. Found fault for clean washer cycle ran with load. Customer stated the unit has not been using soap as well. Tested all functions in diagnostics and found to be working properly. Started cycle and unit operated properly with a load. Instructed customer on operation. Unit working as designed. Job complete
Near Hays, TX 78610
Leonardo
Job Details: 12/30/2019
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site to test unit for door not opening correctly. Test unit and found broken hinge. Replaced hinge test unit and unit test good job complete.
Near Leander, TX 78641
Lou
Job Details: 12/30/2019
MICROWAVE WHIRLPOOL WMH32519HZ4 "arrived on site to inspect microwave damage. Upon further inspection, I found the top/cover at the front near the door was warped or badly bent. I removed the unit from the wall and replaced the wrapper/cover and then put the unit back on the wall. Once I had it remounted, I found where the door was badly dented/damaged at the top left corner. I removed and replaced the door and tested the unit. Unit is operating as designed.
Near Buda, TX 78610
Kevin
Job Details: 12/30/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site and inspected refrigerator and found low water pressure at dispenser, moved refrigerator forward to inspect waterlines and found one was pinched. After straightening water will now dispense properly. The water leaks from connections at time of service, job complete"
Near Temple, TX 76502
Arthur B.
Job Details: 12/30/2019
WASHER WHIRLPOOL WTW8040DW4 "Arrived onsite for customer complaint of top load washer not coming on. When arrived, customer advised a power outage happens a few days prior to service. Was able to run diagnostics and found error code F6E1 (Comm Error). Cleared error codes and ran test 052. Unit completed successfully. No other issues found. All water connections were dry at time of service."
Near Bee Cave, TX 78738
Leonardo
Job Details: 12/30/2019
DISHWASHER GE GDT695SSJ2SS Arrived on site to test unit for unit leaking. Test unit and found broken fill valve. Will need new fill valve
Near New Braunfels, TX 78130
Richard
Job Details: 12/30/2019
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived onsite for the refrigerator not cooling. Upon arrival found the refrigerator turned off. Had been off for two weeks. Ran diagnostics and found all functions are working properly. Found good frost pattern on the evaporator. Was not properly diagnose customer concerns due to the refrigerator being off for so long. Customer also stated that the refrigerator is plugged in to an arc fault gfci breaker.. advised customer to have the breaker changed to a standard 20A breaker. Will need to return to address customer concerns.
Near Austin, TX 78750
David
Job Details: 12/30/2019
REFRIGERATOR KITCHENAID KFIS25XVMS2 "Arrived on site to diagnose refrigerator that had a blues out screen. Performed diagnostic and found UI just blinks and is unresponsive. Unit is not cooling at all.
Near Salado, TX 76571
Dylan T.
Job Details: 12/30/2019
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Arrived on site customer complaint was fridge would not cool properly and the back was leaking Pull the back off found drain line was clogged cleaned it all out ran unit everything else seem to work fine no error codes customer wanted to replace the cardboard back ordrng 1 WPW10577369 (cover-back)
Near Cedar Creek, TX 78612
Cliff
Job Details: 12/30/2019
WASHER MAYTAG MVWB765FC3 "Arrived on site to replace previously ordered parts for washer. Replaced gearcase, stator, and rotor. Tested unit and found all is functioning properly at this time. No leaks were found at time of service and no other parts or components were needed."
Near Round Rock, TX 78665
Andy
Job Details: 12/30/2019
REFRIGERATOR WHIRLPOOL WRF555SDHV02 "Arrived on site for refrigerator not making ice. Unit does have water dispenser, tested water dispenser and found no water. Removed water filter filter and installed bypass and tested water dispenser and found operations to be normal. Unit has bad water filter and will need new water filter. Instructed customer on use and care and practice for best performance. No water leaks present at time of service."
Near Hutto, TX 78634
Andy
Job Details: 12/30/2019
DRYER MAYTAG MEDB835DC4 "Arrived on site for dryer loud noise. Tested and inspected unit and found failed blower wheel cracked. Attempted to remove with no success. Will need to replace blower wheel, motor and housing to complete repairs. ordrng 1 W11246350 (housing)"
Near Lampasas, TX 76550
Al
Job Details: 12/30/2019
RANGE GE JGBS66DEK3WW Arrived to inspect center burner assembly not operating properly.Confirmed the complaint and removed and replaced both the assembly and spark module.Reassembled and unit now operates as designed.Customer satisfied.Job complete
Near Austin, TX 78747
Kevin
Job Details: 12/30/2019
DRYER WHIRLPOOL WED4850HW0 "Arrived on site and replaced drum diagnosed on previous visit, after replacement dryer is operating normally, job complete."
Near Jarrell, TX 76537
Dylan T.
Job Details: 12/30/2019
DRYER WHIRLPOOL WED8200YW0 Arrived on site customer complaint was dryer was making lots of noise took the unit apart found the pulley was bad, put a new pulley on the dryer ran the unit everything else worked great
Near Austin, TX 78733
Tyler B.
Job Details: 12/30/2019
OVEN WHIRLPOOL KEBS107SSS04 "Arrived on site for unit with shorted key error, error would periodically pop up during bake, ran diagnostics and that was only errors stored. Found user interface was discontinued and could not give price . Will need parts research for user interface and touch pad.
Near Austin, TX 78737
Robert
Job Details: 12/30/2019
WASHER KITCHENAID KAWS750JQ4 "Arrived on job for timer not working, upon inspection we found the timer had worn out and needed to be replaced, didn’t have timer on truck, ordering,
Near Waco, TX 76710
Arthur B.
Job Details: 12/30/2019
WASHER WHIRLPOOL WTW4816FW2 Arrived onsite for customer complaint of top load washer vibrating when spinning. Ran diagnostics and found no error codes. Manually tested unit. Found spin cycle is smooth. Leveled unit. No other issues found. All water connections were dry at time of service.
Near Marble Falls, TX 78654
Lou
Job Details: 12/30/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=2 degrees, RC=38 degrees & ice box=1 degree. I verified the wiring harness was good at the bottom left hinge and then placed the unit in diagnostics and test3d the ice maker in test mode 44 & 45. The tray harvested and I could hear the valve humming trying to dispense water into the tray but nothing came out. I disconnected the ice maker water line and tested again and water came out of the line. Using my steamer, I defrosted the fill tube and retested. Unit is operating as designed. I advised the customer of my findings and repairs. Advised the customer if it does it again to leave the FC door open for a few minutes to allow that line to defrost and notify the office. No water leaks observed during service, job completed."