Near Georgetown, TX 78628
Lou
Job Details: 10/24/2019
DISHWASHER WHIRLPOOL WDT750SAHZ0 "arrived on site to inspect dishwasher leaking. Upon further inspection, I placed the unit in diagnostics and tested. I removed the toeplate to inspect for leaks. I found where water has been running over the reservoir at the bottom of the door. During testing, I could not get the unit to duplicate the issue. Also during testing, the motor began to make a rumbling noise and the spray arms failed to rotate. I removed and replaced the sump/motor assembly and replaced the the door asked that was previously replaced and was installed incorrectly. Tested the unit and it operated as designed with no error codes and no water leaks. Job completed."
Near Austin, TX 78731
Andy
Job Details: 10/23/2019
REFRIGERATOR JENN-AIR JFC2089BEM01 Arrived on site for refrigerator with rust on door. Removed rust spots and showed customer how to properly remove rust spots and customer stated now that she saw how to do it she will remove any other rust spots. No other repairs are needed at this time.
Near Manchaca, TX 78652
Richard
Job Details: 10/23/2019
REFRIGERATOR WHIRLPOOL WRT549SZDM01 Arrived onsite for the refrigerator not cooling. Ran diagnostics and found that there is a restriction in the evaporator. Ice build up. Sealed system issue.
Near Austin, TX 78757
Scott
Job Details: 10/23/2019
WASHER GE HTW240ASK4WS Arrived on site for washer leaking . Found inner drain connection cracked and missing retainer . Replaced drain tube and replaced clamp . Ran diagnostics . Nonwater leaks detected at time of service . Job complete .
Near Austin, TX 78731
Andy
Job Details: 10/23/2019
DRYER WHIRLPOOL WED8500DC4 Arrived on site for dryer with F6-E3 error code. Tested and inspected unit and found failed UI. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Harker Heights, TX 76548
Al
Job Details: 10/23/2019
DRYER MAYTAG MEDB835DC4
Near Harker Heights, TX 76548
Al
Job Details: 10/23/2019
DRYER MAYTAG MEDB835DC4 "Arrived to inspect unit still making clanking noise.Removed and replaced the lint duct, reassembled and unit tested as designed.After installing the customers vent hose the unit began making the noises all over again.C
Near Elgin, TX 78621
Cliff
Job Details: 10/23/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Arrived on site to replace compressor for refrigerator. Replaced compressor and drier and verified no leaks through vacuum. Charged unit with manufacturers recommended amount of refrigerant. Tested unit and found all is functioning properly at this time.
Near Burnet, TX 78611
James
Job Details: 10/23/2019
ICE MACHINE KITCHENAID KUID508HPS00 Arrived on site and tested operation. I found water draining from reservoir through drain plug. Inspected plug and and found seal is not centered causing cap to not seat properly. Corrected seal and tested. Unit now operating properly and all functions test good. Job complete
Near Georgetown, TX 78633
Thomas L.
Job Details: 10/23/2019
REFRIGERATOR WHIRLPOOL WRX735SDHV00 Arrived on site for freezing in fresh food section. Found temps were at 33 degrees in the fresh food section and the unit was again still calling for cooling. Contacted manufacturer and discussed situation. I was instructed to remove and replace the fresh food thermistorMarkSR# 7726179415; ordrng 1 W10884720 (harns-wire) and 1 WPW10196393 (damper control assy)
Near Austin, TX 78745
Richard
Job Details: 10/23/2019
WASHER WHIRLPOOL WFW5090JW0 Arrived onsite for the washer control panel issue. Ran diagnostics and all functions tested good found no issues with the panel buttons they are working fine. Had to explain to the customer that the control panel is touch sensitive. That you have to make sure your fingers are clean. Instructed customer on how to use the control panel (elderly couple). Once I explained all functions to customer they had no issue working the control panel. Complete.
Near Killeen, TX 76543
Arthur B.
Job Details: 10/23/2019
RANGE GE JB258DM1QQ Arrived onsite for dealer complaint of elements not heating properly on range. Found range is cool style and advised elements are designed different per uL regulations. All elements work as designed. No other issues found.
Near Austin, TX 78733
Leonardo
Job Details: 10/23/2019
RANGE KITCHENAID KSIB900ESS2 "Arrived on site to replace module and display board. Replaced module and display board. Tested unit, unit test good. Job complete"
Near Spicewood, TX 78669
Brandon
Job Details: 10/23/2019
WASHER MAYTAG MVWB835DC4 "Arrived on site to replace basket ordered by previous tech, found spanner nut/gearcase was stripped and needs to be broken off, ordering spanner nut. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE CUSTOMER IS MOVING TO NEW ADDRESS ) and 1 W10564013 (nut-spaner)"
Near Temple, TX 76504
Chase
Job Details: 10/23/2019
DRYER WHIRLPOOL CED9160GW1 Arrived on site customer complaint was dryer was not turning on found a few loose connections put the dryer back together ran the unit everything work great
Near Georgetown, TX 78628
Thomas L.
Job Details: 10/23/2019
WASHER MAYTAG MVWB765FW1 Arrived on site for unit not washing properly. Enter diagnostics and found multiple failure codes. Codes were all related to usage issues. Contacted manufacturer and discussed situation. It was recommended to me that the unit is showing usage failure codes and that I was to instruct the customer of such and that I was not to replace any parts. All water connections were dry.F0E3. OverloadF7E8 stator over tempF0E3F3E2 inlet water tempF0E4 spin limited by water temp f0E3RobertSR# 7726180520
Near Austin, TX 78745
Kevin
Job Details: 10/23/2019
DISHWASHER WHIRLPOOL WDF510PAYS8 "Arrived on site and set dishwasher into a diagnostic cycle and found it will fill and wash properly but will not drain. Inspected drain pump and found Impeller is broken, after replacing drain pump it is now operating normally. Also found no high drain loop installed into drain hose and corrected this to prevent siphoning back into dishwasher.
Near Austin, TX 78738
Andy
Job Details: 10/23/2019
WASHER WHIRLPOOL WFW92HEFC0 Arrived on site for washer not draining properly. Tested and inspected unit and found failed drain pump. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Dripping Springs, TX 78620
Brandon
Job Details: 10/23/2019
DISHWASHER WHIRLPOOL KDTE104ESS2 "Arrived on site for customer complaint of unit tripping breaker after repair, instructed customer to have breaker changed, and if unit is still having an issue to call us."
Near Spicewood, TX 78669
Brandon
Job Details: 10/23/2019
DISHWASHER WHIRLPOOL WDF760SADB2 "Arrived on site for customer complaint of upper rack not adjusting, I replaced adjusters unit tested good."
Near Leander, TX 78641
Jonathan
Job Details: 10/23/2019
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site for washer not filling with enough water. Performed diagnostics mode and checked fault codes, found none. Ran unit through automatic test cycle and found all valve function working properly. Performed manual test mode and tested all valve function again.Informed customer on bulky cycle to use for high level of water. All tested good, no water leaks detected."
Near Killeen, TX 76542
Arthur B.
Job Details: 10/23/2019
REFRIGERATOR WHIRLPOOL W4TXNWFWQ03 "Arrived onsite for customer complaint of water puddling on floor on top mount refrigerator. Found drip pan not leaking. Possibly due to weather change, condenser coils on back of unit is making condensation and causing water to drip. No water leaks found at this time. All water connections were dry at time of service."
Near Liberty Hill, TX 78642
James
Job Details: 10/23/2019
REFRIGERATOR MAYTAG MSS25C4MGZ00 Arrived on site and found ice build up around ice maker. Inspected gaskets and found door not sealing properly. Warmed gasket to allow proper seal. That ice build up from ice maker and found ice maker is now cycling properly. Unit tests good. Job complete
Near San Marcos, TX 78666
Richard
Job Details: 10/23/2019
OVEN WHIRLPOOL WFG525S0HS0 Arrived onsite for the oven door not closing properly. During testing found that the door hinges were not working. Replaced both hinges and rec hinges. Door tested good. Complete
Near Liberty Hill, TX 78642
James
Job Details: 10/23/2019
REFRIGERATOR WHIRLPOOL WRF989SDAM02 Arrived on site and found freezer light off and unit cutting off every 3-5 minutes. I found both evaporators frozen over. Ran diagnostics and found unit will shut off on cue when freezer fan is energized. Unit has a failed freezer fan motor that is causing the unit to shut down and restart as soon as the fan is energized.. ; ordrng 1 WPW10514110 (motor evaporator)
Near Austin, TX 78741
Kevin
Job Details: 10/23/2019
DRYER WHIRLPOOL WED4815EW1 Arrived on site and found apartment resident is having to run dryer multiple times. inspected dryer and found it is heating normally and tumbling. Found no airflow through lint screen. Removing vent hose from rear of dryer restores airflow. Recommended to apartment maintenance that the vent be cleared/cleaned to the outside to correct issue
Near Elgin, TX 78621
Cliff
Job Details: 10/23/2019
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site to diagnose a refrigerator that is not producing ice. Found ice bin out of alignment causing unit to think bin was full. Re-arranged bin and removed obstruction’s caused by ice. All is working properly at this time and no leaks were found at time of service.
Near Austin, TX 78737
Leonardo
Job Details: 10/23/2019
COOKTOP WHIRLPOOL GLT3057RB01 Arrived on site and customer was saying about replacing the gas line and the nipple at the actual valve. Advised customer we don’t do that work. He will need to contact Plummer
Near Leander, TX 78641
Thomas L.
Job Details: 10/23/2019
REFRIGERATOR KITCHENAID KRFC604FSS00 Arrive to install new control and evaporator cover to illuminate the fresh food evaporator from icing over and restricting airflow. All water connections are dry.
Near Pflugerville, TX 78660
Tyler B.
Job Details: 10/23/2019
COOKTOP WHIRLPOOL WCG55US0HS00 "Arrived onsite for unit with long igniting times. Found unit had bad caps, replaced with cap kit and tested good, no gas leaks on site"
Near Kyle, TX 78640
Richard
Job Details: 10/23/2019
DRYER WHIRLPOOL WED8000DW4 Arrived onsite for the dryer not heating. During diagnostics found that the dryer does not have 240Vac going to it only 125VAC. Advised customer to check the outlet and the breaker. Explained to customer that the dryer needs 240Vac to run properly. Complete
Near Round Rock, TX 78665
Lou
Job Details: 10/23/2019
RANGE WHIRLPOOL WFG550S0HZ0 "arrived on site to inspect range drawer issues. Upon further inspection, I found that the range drawer was not correctly installed. When I removed the drawer, I found the glides badly damaged from the metal railing. I removed and replaced the the glides and reinstalled the drawer. Demonstrated to the customer how to properly install the drawer should they need to remove it. I tested the unit and all burners are operating as designed and the drawer is sliding in and out properly. No gas leaks detected during service, job completed."
Near Spicewood, TX 78669
Brandon
Job Details: 10/23/2019
ICE MACHINE KITCHENAID KUIX505ESS2 "Arrived on site for customer complaint of unit not making ice, found slab of ice not releasing from evaporator due to hard water build up."
Near China Spring, TX 76633
Chase
Job Details: 10/23/2019
REFRIGERATOR JENN-AIR JSC23C9EEM00 Arrived on site customer complaint was still not making ice call tech line they had me run it through test mode found the wires is broken at the bottom of the door need to order the freezer door ; ordrng 1 LW10752121 (dor-fip)
Near Robinson, TX 76706
Chase
Job Details: 10/23/2019
WASHER WHIRLPOOL WTW8500DC5
Near Round Rock, TX 78664
Paul
Job Details: 10/23/2019
WASHER MAYTAG MVWX655DW1 "Arrived onsite for the washer to replace the previous diagnosed parts. I replaced the outer tube, filter, basket, wash plate, cam, and gear case. I calibrated the control and ran the auto diagnostics cycle. The unit completed the cycle and worked as designed. There were no water leaks present at the time of service. Call complete."
Near Austin, TX 78726
Andy
Job Details: 10/23/2019
REFRIGERATOR KITCHENAID KSSS48QDX05 "Arrived on site for refrigerator not cooling properly. Tested and inspected unit and put into SS pre check. Found failed SS. Spoke with LM on what is needed to properly repair unit. Ordering parts. Office to schedule. 3 hour job. SS repair. No water leaks present at time of service. 4388575 (EVAPORATOR ) and 1 SEENOTE (3 HOUR JOB ) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (SS REPAIR) and 1 TJ90SF8404 (ACCESS VALVE ) and 1 W10309995 (COMPRESSOR ) and 1 WP2003003 (HEAT EXCHANGE ) and 1 WP2004545 (HEATER PAN) and 1 WPW10143759 (DRIER )"
Near Liberty Hill, TX 78642
James
Job Details: 10/23/2019
OVEN WHIRLPOOL WOD77EC0HS01 Arrived on site and tested operation. I found ui has hour glass on display and will not go away with power cycling. Installed new ui and tested. I found ui now functions but is canceling cycles as they are input on upper oven and the lower oven registers as pre heated. Called tech line and spoke to Leon and found unit in demo mode. Got unit out of demo mode and tested operation. Unit now functioning properly. Job complete
Near Austin, TX 78717
Paul
Job Details: 10/23/2019
DRYER WHIRLPOOL WED8500DC4 Arrived onsite for the dryer that the time does not change from what it is set at. I tested the dryer and found it working as designed. I went over how the sensor bars work with the customer and explained that the unit can add time or fast count down depending on the dryness level of the garments. Call complete.
Near Leander, TX 78641
Thomas L.
Job Details: 10/23/2019
REFRIGERATOR WHIRLPOOL WRF560SEYM00 Arrived on site for unit that would not dispense water and that had a leaking right door and gasket. Replaced housing and water dispenser now works properly. Replaced door and there are no more air leaks. All water connections were dry.
Near Round Rock, TX 78681
Al
Job Details: 10/23/2019
WASHER WHIRLPOOL WTW7040DW0 Arrived to inspect unit not draining.Confirmed the complaint and called office to get AUTHORIZATION.After receiving authorization I removed and replaced the drain.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete Customer satisfied.
Near Austin, TX 78746
Kevin
Job Details: 10/23/2019
WASHER WHIRLPOOL WFW5090JW0 "Arrived on site and found several codes, FDL, F34, F27. Ran a diagnostic cycle and it completed properly. Washer will not start on a normal cycle, spoke with techline and they recommended replacing Door lock and timer ACU. 7726186395; ordrng 1 W11035628 (latch) and 1 W11334605 (TIMER CCU)"
Near Kyle, TX 78640
Richard
Job Details: 10/23/2019
WASHER WHIRLPOOL WTW5000DW2 Arrived onsite to install new parts ordered by previous technician. Ran diagnostics and heard the noise the customer was hearing. But you only heard the noise when the drain pump came on. Took drain pump off and found a nail in the drain hose which was intermittently hitting the drain pump fins. Removed nail and tested washer and noise is gone and all functions tested good. Complete.
Near Pflugerville, TX 78660
Tyler B.
Job Details: 10/23/2019
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived onsite for with long pre heat, ran diagnostics and found temp sensor reading 5* ,replaced sensor and rand diagnostics and found sensor reading 80* . Tested unit at 350, unit was preheated in 13 minutes as designed"
Near Austin, TX 78753
Joseph C.
Job Details: 10/23/2019
MICROWAVE WHIRLPOOL WOC54EC0AS04 Arrived on site for “door not closed” complaint. Issue is intermittent. Inspected unit and found interlocks and control faulty. Removed and replaced harness(including interlocks) and control. Tested unit. Unit is performing as designed.
Near The Hills, TX 78738
Andy
Job Details: 10/23/2019
REFRIGERATOR KITCHENAID KBLS36MHX01 Arrived on site for refrigerator not cooling properly. Tested and inspected unit and put into SS pre check. Found SS issues. Compressor and evaporator will need to be replaced
Near Driftwood, TX 78619
Brandon
Job Details: 10/23/2019
DISHWASHER WHIRLPOOL WDT920SADM0 "Arrived on site for customer complaint of unit not powering on, found unit was not plugged in, I plugged unit in ran test cycle unit tested good
Near Elgin, TX 78621
Cliff
Job Details: 10/23/2019
REFRIGERATOR WHIRLPOOL WRF736SDAB12 arrived on site to diagnose a refrigerator that is not producing ice or keeping ice bucket cold. Tested unit and found control failure and icemaker motor error saved. Icemaker and dispenser/main control kit will all need to be replaced to complete repairsordrng 1 W10865870 (cntrl-elec KIT)
Near Georgetown, TX 78633
Paul
Job Details: 10/23/2019
REFRIGERATOR WHIRLPOOL GSC25C4EYY01 "Arrived onsite for the refrigerator o replace the previous diagnosed parts. I replaced the ice dispenser auger shaft, seal, and spring. I tested the ice dispenser and the unit is working as designed. Call complete."
Near Georgetown, TX 78633
Jonathan
Job Details: 10/23/2019
MICROWAVE WHIRLPOOL WMH31017HS Arrived on site for microwave control panel damaged. Inspected unit and control panel. Found scratches on panel. Removed failed panel and installed new. Tested all keys and cooking operations. All tested good.
Near Austin, TX 78723
Joseph C.
Job Details: 10/23/2019
REFRIGERATOR WHIRLPOOL WRF532SMBM01 "Arrived on site for “ice maker fill tube frozen” complaint. Inspected unit and found inlet valve leaking and allowing ice maker fill tube to become blocked with ice. Removed and replaced fill tube and inlet valve. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Austin, TX 78745
Leonardo
Job Details: 10/23/2019
VENTHOOD UNKNOWN UXD8630DYS5 Arrived on site to replace motor. Found will need to remove cooktop and most of the vent hood. Will order new switch W11230930 and new switch cover W11097349 will need 2 hours and only Leo to return. Office to reschedule ; ordrng 1 2HOURJOB (2 HOUR JOB ) and 1 CNOTES (C NOTES ) and 1 W11097349 (COVER SWITCH ) and 1 W11230930 (SWITCH )
Near Austin, TX 78753
Joseph C.
Job Details: 10/23/2019
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Arrived on site for “not cooling” complaint. Inspected unit and found evaporator covered in ice. Cleared ice from evaporator. Evaporator fan found to be faulty. Removed and replaced evaporator fan. Replacement fan was locked up and would not turn. Ordering new evaporator fan. No leaks detected, at time of service. Request customer shut off power and open freezer door, to facilitate thawing of unit, 24 hours before return visit.; ordrng 1 WP2315539 (motor-evap)"
Near New Braunfels, TX 78132
Robert
Job Details: 10/23/2019
WASHER WHIRLPOOL WTW8500DW0 "Arrived on job to install parts ordered by previous technician. Suspension needed office to order part. Replaced gearcase , screws, nut, tub, basket, filter and wash plate. No leaks detected at time of service. ; saved tckt"
Near Round Rock, TX 78681
Tyler B.
Job Details: 10/23/2019
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site for unit with un even doors, was able to adjust feet and right door to proper alignment"
Near Belton, TX 76513
Arthur B.
Job Details: 10/23/2019
OVEN GE CT9050SH1SS Arrived on site to install new temperature sensor to wall oven. Removed and replaced temperature sensor. Tested unit. Found temperature sensor faulty. Will need to re-order sensor. R/S for Thursday 10/24.; ordrng 1 WB21X22134 (sensor asm)
Near Elgin, TX 78621
Cliff
Job Details: 10/23/2019
REFRIGERATOR GE GZS22IYNBHFS Arrived on site to diagnose a refrigerator that is not producing ice. Tested unit and found faulty icemaker. Replaced ice maker and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78730
Scott
Job Details: 10/23/2019
REFRIGERATOR KITCHENAID KSC23C8EYY01 Arrived on site for no ice since repair . Found IM would lose voltage from board . Also door chute would open every time either door was opened and closed . Called tech line and recommended changining out power board as well as changing out high voltage board and UI . ordrng 1 WPW10226427 (cntrl-elec) and 1 WPW10393881 (cntrl-elec)
Near Austin, TX 78758
Tyler B.
Job Details: 10/23/2019
RANGE FRIGIDAIRE FFGW2415QB "Arrived onsite for unit not heating. Inspected igniter and seemed low , replaced and still not igniting. Found no voltage from control to valve. Replaced clock and overlay still didn’t ignite. Replaced valve and unit now igniting and heating"
Near Austin, TX 78749
Richard
Job Details: 10/23/2019
WASHER MAYTAG MVWB765FW3 Arrived onsite for the washer not draining properly and taking a long time to start. Ran diagnostics and found error code F8E1 long fill error. During valve testing found that the water was not turn on all the way causing a long fill error. Drain pump tested fine drain water out. Turn water valve all the way on and tested and everything checked out fine. Complete
Near Austin, TX 78703
Scott
Job Details: 10/23/2019
REFRIGERATOR JENN-AIR JF42NXFXDE02 Arrived on sit for no lights in center of fresh food and freezer . But side cabniet are working . Ordering led control . No water leaks at time of service . ; ordrng 1 W11368839 (LED CONTROL )
Near Round Rock, TX 78664
Al
Job Details: 10/23/2019
REFRIGERATOR WHIRLPOOL WRS315SDHB01 Arrived to inspect loud noises from underneath refrigerator.Put unit in diagnostics test mode and confirmed the loud noises from nearby the compressor.Noticed there was a zip tie on the condenser coil leading from the compressor area to be the disturbing noise.Removed the zip tie and unit now operates much quieter than before.All water lines were dry at the time of service.Job complete Customer satisfied
Near Austin, TX 78758
Tyler B.
Job Details: 10/23/2019
REFRIGERATOR WHIRLPOOL WRT771REYM00 "Arrived on site for unit not making ice and water filter issue, found ice maker off, dumped and made batch found no issues with filter or water dispensing,
Near Pflugerville, TX 78660
Al
Job Details: 10/23/2019
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived to install previously ordered part.Disassembled the unit to access the drain hose from disposal to dishwasher connector and realized the drain hose supplied is approximately 5 feet shorter than required to connect with the unit
Near Pflugerville, TX 78660
Al
Job Details: 10/23/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived to inspect no ice issues.Verified the complaint and took temperatures and got 38 and 0.Preformed tests 57 and 45.Noticed the valve was humming, but no water was passing through the water line to the ice maker.I removed and reinstalled the water line and unit began filling the ice maker with water.Reassembled and advised customers father about previous issues and informed him on the repair.Unit now operates as designed.Customer told to wait for healthy ice production.All water lines were dry at the time of service.Job complete"
Near Pflugerville, TX 78660
Joseph C.
Job Details: 10/23/2019
DRYER WHIRLPOOL WED5620HW1 "Arrived on site for “unit will not come on after two cycles” complaint. Customer stated that after drying, especially towels, moisture would appear inside of display panel. Recommend customer contact Bob, at Dryer Vent Wizards (866)498-7233, to have venting checked for possible blockages. Dryer vent test results were inconclusive. Ordering new control panel and control..; ordrng 1 W11331275 (CONTROL) and 1 W11378949 (CONTROL PANEL)"
Near Austin, TX 78744
Richard
Job Details: 10/23/2019
REFRIGERATOR MAYTAG MFT2771XEM1 Arrived onsite for the refrigerator not making ice. Ran diagnostics and all functions tested good. Quoted customer for ice maker. Customer stated sense it tested ok they want to wait and see what happens. Customer also stated that they were having issues with the ice container not closing properly which could cause the ice maker issue as well. Advised on how to close ice container. Complete.
Near Round Rock, TX 78664
Al
Job Details: 10/23/2019
WASHER WHIRLPOOL WFW6620HW0 Arrived to inspect washer leaking from underneath.Ran diagnostics test mode and unit did not leak at all.I lifted the unit up from the front leveling legs and advised customer unit needed to be tilted back to prevent leaks.All water lines were dry at the end of service Job complete
Near Austin, TX 78731
Andy
Job Details: 10/23/2019
REFRIGERATOR KITCHENAID KRFC300ESS03 Arrived on site for refrigerator freezing food in RC. Tested and inspected unit and found all operations seems to be normal. Called tech line and spoke with Leon (SR# 7726182954) Made aware of issues and what was found was instructed to put into diagnostics and tested unit operations. Tested as instructed and all tested good. Was instructed to bump temperature in FC to 2° and to block off crisper air flow half way and to instruct customer on use and care and practice for best performance. And that all operations are normal. Did as instructed. No water leaks present at time of service.
Near Killeen, TX 76549
Arthur B.
Job Details: 10/23/2019
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Arrived onsite for customer complaint of SxS refrigerator leaking water at front dispenser. Found ice maker mold leaking removed and replaced ice maker. Reassemble and tested. No further leaks found. All water connections were dry at time of service.
Near Georgetown, TX 78626
Thomas L.
Job Details: 10/23/2019
REFRIGERATOR LG LFX28978ST01 Arrived on site to replace previously ordered compressor. When I tapped into the system to begin evacuating the system I found no charge. I found no indication of a leak in the compressor/condenser area. I opened the freezer to find the evaporator coil very discolored due to a leak. Unit will also need the freezer evaporator coil. ; ordrng 1 2HOURSYSTEM and 1 ADL73741401 (EVAPORATOR) and 1 CNOTESBEFORERESCHEDULING
Near Round Rock, TX 78665
Lou
Job Details: 10/23/2019
MICROWAVE WHIRLPOOL WMH31017HB2 "arrived on site to inspect microwave not heating. Upon further inspection, the customer advised the unit made a popping sound and stopped heating and they could smell a burning metal smell. I turned the unit on and it was loud and not heating. I removed the unit from the wall and removed the cover. I removed and replaced the magnetron, capacitor and diode. Retested the unit and it is much quieter and is heating properly. I advised the customer of my repairs and reinstalled the unit. I retested once I had it reinstalled ad it operated as designed. Job completed."
Near Cedar Park, TX 78613
Jonathan
Job Details: 10/23/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site for refrigerator FC not making ice. Performed diagnostics and advanced ice maker. Found broken wire at wire harness. Removed failed ice maker assembly and installed new. Tested cycle. All tested good, no water leaks detected."
Near Pflugerville, TX 78660
Paul
Job Details: 10/23/2019
REFRIGERATOR KITCHENAID KRFC300ESS03 Arrived onsite for the refrigerator making a loud noise when the ice maker fills with water. I put the ice maker in a harvest and found the valve sounding normal and working as designed. I explained to ms to raise the bale arm at night to turn the unit off so it won’t wake her up. Ms also stated moisture was building up and dripping on the top of the FC gasket. I explained to me that the humidity control needs to be on. I turned the control on and the mullion is getting warm. I checked the RC door gaskets and found them sealing properly. The unit is working as designed. Call complete.
Near Georgetown, TX 78633
Lou
Job Details: 10/23/2019
DISHWASHER WHIRLPOOL WDT970SAHZ0 "arrived on site to inspect dishwasher handle. Upon further inspection, the customer advised that the installer damaged the handle and they had one from whirlpool to replace the damaged one. I removed and replaced the handle and tested the unit. Unit operated as designed. No water leaks observed during service, job completed."
Near Temple, TX 76502
Chase
Job Details: 10/23/2019
WASHER ROPER RTW4516FW2 Arrived on site customer complaint was washer wouldn’t start and it kept draining all the time found the control board was bad replaced the part ran the unit all lines are dry
Near Georgetown, TX 78626
Jonathan
Job Details: 10/23/2019
REFRIGERATOR GE GSH25JFREWW Arrived on site for refrigerator not cooling. Customer stated that ice maker had quite working some time ago and unit just had recently stopped cooling. Inspected unit and work area. Found nothing running but lights are still working. Performed diagnostics and tested control voltage output. Found failed control.
Near Austin, TX 78747
Leonardo
Job Details: 10/23/2019
MICROWAVE AMANA AMV2307PFS2 "Arrived on site to replace door, due to door being cracked. Replaced door, tested unit, unit test good. Job complete"
Near Waco, TX 76710
Arthur B.
Job Details: 10/23/2019
ICE MACHINE KITCHENAID KUIC15PHZS "Arrived onsite to install new water level sensor,pump and water inlet valve. Removed and replaced all parts and observed unit making slab of ice. Found good ice slab forming and not short cycling. No other issues found. All water connections were dry at time of service."
Near Waco, TX 76705
Chase
Job Details: 10/23/2019
REFRIGERATOR WHIRLPOOL WRF555SDHV01 Arrived on site customer complaint was refrigerator had a lot of condensation on the side of it call tech-support
Near Jarrell, TX 76537
James
Job Details: 10/23/2019
WASHER KENMORE 110.228821 Arrived on site and tested operation. I found lid switch has failed causing no spin.Installed new switch assembly and tested operation. Unit tests good. Job complete.
Near Hutto, TX 78634
Al
Job Details: 10/23/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived to inspect refrigerator temperature issues.Customer advised when he called there was a lot of frost buildup in the freezer section.Today he advised the temperatures were back to normal.I took temperature readings in bot ff and freezer compartments and both were normal (38,0)Customer agreed the freezer may have been left opened, which caused the excessive temperatures.All water lines were dry at the time of service.Job complete"
Near New Braunfels, TX 78132
Luis
Job Details: 10/23/2019
REFRIGERATOR KITCHENAID KSC24C8EYY02 "Arrived on site for no cool. Removed evaporator cover,found heat exchanger lines heavily corroded,found excessive amount of corrosion on styrofoam insulation and on cap tube,found some traces of oil on evaporator and tubing,uploaded picture of corrosion to SD-QuickPic Removed fresh food evaporator,installed a new evaporator while reassembling evaporator compartment found cap tube broke inside of liner.
Near Kyle, TX 78640
Kevin
Job Details: 10/23/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site and inspected refrigerator and found no ice production cover ran test 44 and icemaker motor has failed. Replaced ice maker and test 44 will now cycle properly. Also ran test 45 and icemaker filled with water. no water leaks from connections at time of service, job complete"
Near Manchaca, TX 78652
Richard
Job Details: 10/23/2019
REFRIGERATOR WHIRLPOOL WRF560SEYM05 Arrived onsite for the refrigerator not cooling. Ran diagnostics and found that all functions tested fine. But there is no frost pattern on evaporator and compressor is running. Sealed system issue.
Near Leander, TX 78641
Jonathan
Job Details: 10/23/2019
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to install previous diagnosed parts. Removed broken switch housing and installed new. Tested operation, all tested good."
Near Manchaca, TX 78652
Richard
Job Details: 10/23/2019
REFRIGERATOR WHIRLPOOL WRT549SZDM01 Arrived onsite for the refrigerator not cooling. During diagnostics found that there is a restriction in the system. Sealed system issue.
Near Georgetown, TX 78633
Al
Job Details: 10/23/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived to inspect condensation drips from vent.Called Kurt @ Whirlpool Tech line advised him of issues.Was given file #(SR#7726189313).Unit drips condensation remains onto the customer floor..I advised customer of my findings.All water lines were dry at the time of service.Job complete
Near Austin, TX 78730
Scott
Job Details: 10/23/2019
REFRIGERATOR KITCHENAID KSF26C4XYY03 Arrived on site for no ice and warm temps in fresh food as well as frost building up on evap cover . Checked heater for proper ohms and voltage . Checked good. Found diffuser not opening properly . Replaced diffuser . All is checking normal at time of service . Job complete .nomwatet leaks detected .
Near Waco, TX 76710
Chase
Job Details: 10/23/2019
REFRIGERATOR JENN-AIR JFFCC72EFP00 Arrived on site found icemaker assembly was all frozen together because the door flap was broken on the icemaker shoot parts need to be ordered so they can be replaced; ordrng 1 W10696704 (door-ice) and 1 W10792147 (door-ice)
Near Austin, TX 78746
Kevin
Job Details: 10/23/2019
REFRIGERATOR KITCHENAID KSSC48QTS03 "Arrived on site and inspected refrigerator and found it is 70° in both sections, control board has been updated previously. Found that inverter is showing three blinks, sent video to DW, this means the inverter has failed. ; ordrng 1 W10629033 (inverter box)"
Near Cedar Park, TX 78613
Jonathan
Job Details: 10/23/2019
WASHER WHIRLPOOL MHW6630HC0 "Arrived on site for washer not draining. Performed diagnostics mode and checked fault codes. Found fault code F9-E1 slow drain. Removed water from unit. Gained access to drain motor assembly, removed filter and found clear. Checked bellow at wash tub and found brassiere padding stuck in wash tub. Removed items and tested unit. Found draw motor not activating. Tested voltage and found 120 volts. Tested ohms at motor and found motor windings opened. Removed drain pump and installed new. Tested unit. Performed automatic test cycle. All tested good, no water leaks detected."
Near Briarcliff, TX 78669
Andy
Job Details: 10/23/2019
OVEN WHIRLPOOL WOS72EC0HS01 Arrived on site for to install previously diagnosed part. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near New Braunfels, TX 78130
Luis
Job Details: 10/23/2019
ICE MACHINE WHIRLPOOL GI15NDXZS1 "Arrived on site for no ice. Ran diagnostics found faulty bin thermistor cont. diagnostics found weak air flow from condenser fan motor,compressor running no frost on evaporator diagnosed unit will need thermistor,condenser fan motor,compressor and evaporator. Replaced all parts vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on ran diagnostics good frost pattern on evaporator and strong air flow from fan. Reassembled unit tested all water tube connections no leaks. Repair covered under project code"
Near Round Rock, TX 78681
Paul
Job Details: 10/23/2019
OVEN WHIRLPOOL WOS51EC0AS01 Arrived onsite for the oven not coming on. The customer had the counter tops replaced and the oven was working before it was removed. I found the L1 to the oven with no voltage. I found 120VAC from the ground circuit to the junction box and I found 242VAC from L2 to the junction box. I advised the customer to call an electrician.
Near Temple, TX 76502
Chase
Job Details: 10/23/2019
DRYER AMANA NED4655EW1 Customers complaint was dryer is not heating but would turn thought it was not getting the correct power until she needed to call electrician
Near Leander, TX 78641
Thomas L.
Job Details: 10/23/2019
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for unit leaking water. Tested unit and found that the upper rack right side track stop was out of place. Properly installed track stop and unit now operates properly and all water connections are dry.
Near Seguin, TX 78155
Robert
Job Details: 10/23/2019
REFRIGERATOR MAYTAG MFF2558FEZ03 Arrived on job for complaints of freezer door not working properly. Found the slides damaged and brackets. Replaced slides and brackets. No leaks detected at time of service.
Near Jarrell, TX 76537
James
Job Details: 10/23/2019
RANGE KITCHENAID KSEB900ESS3 Arrived on site and found scratch on floor in front of unit from drawer. Inspected rails and found the right rail was not secured to chassis. Corrected rail and ensured proper operation. Unit tests good. Job complete
Near Austin, TX 78704
Scott
Job Details: 10/23/2019
DRYER WHIRLPOOL WED92HEFW1 "Arrived on site for long dry times . Ran diagnostic and air flow test . Found air restriction , unit is heating properly . Took vent hose off and had water in it . Advised customer to have maintenance to take a look at exterior vents. Job complete . Call condo owner and explained situation .