Arrived onsite to install previously diagnosed pats. Upon arrival I installed new toe grill and switch box. And tested unit and found unit operating as designed. Job complete

"Arrived on site to inspect unit for not making ice and causing water leaking in ice bin. Upon inspection found the icemaker hopper full of ice and causing the leak, replaced valve and tested water. No leaks found, ice maker turned normally. Complete"

"Arrived on site and found water customer is hearing when basket is moved is liquid ballast inside of basket and remaining water after drain pump finishes running. Removed tub ring and ensured there is no extra water after drain pump stops. Ran automatic test cycle and found aroma customer is smelling is likely coming from standpipe. Did not find any issues with washer,

"Arrived on site and replaced icemaker, sent a short video to KB/service management of it working properly, job complete"

"Arrived on site customer complaint is washer will not select a cycle. Found washer is sharing an outlet with two other items. Set it into a diagnostic cycle and found saved error code for unbalanced load, ran test 51 and it completed properly. requested that customer duplicate how they begin a load and saw customer is not holding start button down until washer starts. Showed customer how to operate control panel. Recommended that washer should not share an outlet or a circuit in the house with other items. Job complete"

"Arrived on site to inspect unit for ice buildup and found the top left corner frosted. Upon inspection of the gear shaft I found the basket was off center and causing the left side of the drawer to stick out and cause frost. Realigned the drawer and the seal was perfect, cleared ice for customer. Complete"

Arrived onsite for dishwasher not drying properly. Upon arrival I ran unit in diagnostics and found unit operating as designed. Upon further inspection I found that the customer is using a high concentration detergent. I advised customer to to switch to a less concentrated detergent and use less of it to help with drying along with running hot water at the tap before running the DW. Job complete

"Arrived on site for Dryer is running twice as long as it should after the clothing is already dry. Moisture sensor not functioning? Clothes are dry at 30 min point, but dryer runs for another half hour at-least,but up to an hour. Upon arrival called tech line for assistance. Tech checked ohms at thermistor and was normal checked pad sensor and was normal. Tech advised that unit is operating as designed. Tech gave RS#7733148582. Job complete"

Arrived onsite for failing to run a cycle and found bad lower interlock switch. Replaced switch and tested. Unit is now operating as designed. Advised customer on repair. All checks good.

Arrived onsite to replaced transmission kit and was unable to remove seized nut. Ordering GE spanner tool. Ordering basket as the basket is cracked and will ruin clothing. Returning to complete transmission parts. Office to reschedule. ; ordrng 1 GeSpannerTool (Ge spanner tool) and 1 WH45X26175 (Basket)

Arrived onsite and found broken grid causing the sheets to stack and not cube. Replaced grid. Unit is now operating as designed. All checks good. Advised customer on repair.

"Arrived to instal previously diagnosed and ordered parts. I removed the unit from its installation and replaced the tub and tube assemblies. I installed the updated heating element into the chassis and reinstalled. Operational test good, no leaks observed during service. Technical Service Pointer #: W11540964 and Special Project code S17304"

Arrived on site for microwave vent light burning out frequently. I inspected the unit and work area. I found the bulb burnt out. I tested voltage to the bulb while the vent light was set to off. I found 120vac. I set the unit to half and high and found no voltage change. I tested voltage to the bulb directly from the control and found the same. I tested the harness for a short and found none. I quoted customer for a new control. The ; ordrng 1 W11552018 (Main control)

Arrived to inspect dryer not restarting after load complete. The CX described an issue where the dryer would not restart without letting it cool. I made an inspection of all thermistors and other thermal safety devices and removed a large amount of debris from the motor assy. I removed moderate lint from within the chassis and tested vent airflow. The venting of the home was highly restricted and I advised the CX to have it professionally cleaned. The electronic control had two clear cold solder joints and I re-soldered. Operational test with the vent off very good and the unit heated and cycled as designed.

Arrived on site for dryer not turning off and dry times being longer. I found the dryer vent full of water indicating a restriction in the exterior vent. I found the main switch timer receiving power and not rotating. I quoted the customer for the timer I installed a new timer and tested the unit. I found it working as designed. I recommend the customer have vent wizard come out and clear the exterior vent. Customer paid in full with credit card. Job complete.

Arrived on site for no response washer . Found ui would power up and down but not able to change cycles or start . Ordering console . Call to set return ; O-emld tckt

"Arrived on site for water lines frozen over and stuff freezing in fresh food . Fridge is set at recommended temps . Ran temp checks fresh is at 31 ,freezer is -2. Fan are working properly . No frost build up in either section. Thermistor checked with in range . Ordering UI and main control. Will also order thermistors to have on hand if needed . No water leaks detected at time of service. ; ordrng 1 W11504919 (Ui) and 1 W11512425 (Control) and 1 W10316760 (Fresh thermistor) and 1 WPW10384183 (Thermistor)"

Arrived on site for control not responding to commands. Did take couple tries to get into diagnostics. Some buttons would respond only couple of times . Ran diagnostics got UI error . Replaced ui . Ran diagnostics and all checked normal. No water leaks detected at time of service. Job complete

Arrived on site to test unit for shorted keypad error code. Will need to replace control panel. Ordering new panel W11086141 under 5 year warranty and labor. Office to reschedule ; O-emld tckt

Arrived on site for burner not igniting . Found broiler not fully igniting . Tube is missing air cock . Ordering broiler tube . No gas leaks detected at time of service. Call to set return date. ; ordrng 1 WP8054078 (Broiler)

"Arrived on site for loud scraping noise found rear felt on drum had worn thru and cut into rear bulkhead ; ordrng 1 4036EL3001B (Rear seal) and 1 MJT62002901 (Read bulk head)"

"Arrived on site for ice build up in freezer section. Found ice forming on right side,checked door seal gap between gasket and cabinet,adjusted door checked door operation good,checked door seal good."

"Arrived on site for customer complaint of unit having a rip in the door gasket, unit is stacked, ordering gasket and two man job. ; ordrng 1 ADX75731702 (Door gasket) and 1 Cnote (2 man/office to reschedule)"

"Arrived on site. Ran diagnostics no frost formation on evaporator diagnosed a leak in the system,

Arrived on site to test unit for F5E1. Found error code saying bad latch. Test latch and bake and broiler not working. Will need new control and latch. Control board is NLA.

"Arrived on site to test unit for flames to big, tested unit found unit needs to be converted to LP, converted unit , now flames are normal, unit running as designed called safety to present my findings, sr#7733099575, job complete"

"Arrived on site for a washer that still not finishing cycles. Inspected unit and work area. Where in the unit for diagnostics and found an F8 E1 (low/no water detected during fill) error code again. I ran the unit through manual fill testing and found the water valves working properly. Check the drain hose installation on the unit and found the drain hose was sitting 3 feet into the stand pipe. Filled the tub up a third of the way and then attempted to drain. Found water was flowing above the drain hose as you could not hear a drain after 10 to 15 seconds. As soon as I start the drain, I found water siphoning back into the unit. Shorten the drain hose in the wall and test the unit again. The unit was working as designed. Ran through an auto test on the unit and the unit ran as designed. Advise the customer they may want to shorten their drain hose as the drain hose itself is way too long and is now sitting partially on the floor. Advise the customer they can try to run the unit as it is right now but if there are further problems to shorten that drain hose in order to allow the unit to drain properly. Call complete."

"Arrived onsite to diagnose a turntable motor squeal. Unable to replicate while onsite, however instructed customer based on prior experience with noise that it is within specifications of design for extreme heat to cause a variation in tone as materials shift slightly. Furthermore advised that it is better to use the provided rack when using convection feature and to turn off the turntable motor for the convection use. All checks good. Unit is now operating as designed. Advised customer on findings and status."

"Arrived on site for customer complaint of unit not making ice, found failed ice maker in diagnostic test, I replaced ice maker, unit filled with water and tested good."

"Arrived on site to replace glass top and trim, found AHS shipped customer a whole new entire cooktop. Called office and spoke with Erica, AHS will send out an install company and coordinate with customer or service."

Arrived on site to test unit for unit leaking from right side of the door. Ran unit for 30 minutes no leaks present at this time. Could not duplicate the problem. Advised customer to be careful when loading unit. If spray arm gets stuck and water stays spraying to the corner it will leak. Job complete.

"Arrived on site for complaints of no heat. Found unit would turn on and run, but produce no heat. Found missing installation bolt, took picture. Advised customer that unit is only being held up by one bolt. Found failed magnatron. Recommended replacing the capacitor as well. Gave customer quote to replace the magnatron and capacitor, and they accepted . Installed new parts and tested. Heating function restored. Used cup of water to test. No other issues at this time, job complete. Collected payment."

"Arrived on site to test unit for LF error code, tested unit found hot and cold water valves are not opening, replaced water valve, tested unit, unit now running as designed, no leaks detected job complete"

"Arrived on site to replace previously diagnosed dispenser motor, verified that motor was needed, replaced motor, tested unit, unit now functioning properly, no leaks detected job complete"

"Arrived on site to test unit for no heat,tested unit found very loud noise present when powering on unit, replaced diode, noise is still present, got authorization to replace magnetron, capacitor, and diode, replaced parts, test unit, unit is now heating, and running as designed, job complete"

"Arrived on site to test unit for F1E0 error, tested unit found F1E0 error internal board failure, inspected all wiring harness no grounding or shorted connections, called tech line and presented my findings, was recommended replacing control board, sr#7733142329, office to reschedule ; ordrng 1 W11567348 (Control board)"

"Arrived on site to replace previously diagnosed rack adjuster kit, verified that it was needed, replaced adjusters tested unit unit now running as designed no leaks detected job complete"

Arrived on site for pod not being used. Upon arrival found that the dispenser door was not opening and releasing the pod. Need to replace dispenser. Replaced dispenser and tested unit. Tested unit on diagnostics test and dispenser operates as designed. No leaks present at this time.Job complete

Arrived on site to test unit for oven not working. Test unit found broiler coming on but not bake. Test glow igniter and found bad igniter. Job complete.

Arrived onsite for elements not heating. Upon arrival found right rear element is warming but not glowing orange and hot. Called techline for assistance. Tech had me Check element and element is good. Tested voltage at infinity switch and test failed. Tech recommends replacement of Wiring harness and right rear Infinity switch tech gave Sr#7733145927 ordering harness and returning all other parts just in case. Office to reschedule ; ordrng 1 W11501975 (Wire harness)

"Arrived onsite for unit not drying. Upon arrival ran unit on diagnostics. Got 120 to heater. Heater pulls 4.2 amps. Inspected heater and found water droplets sizzling. Called tech line for assistance. Tech advised that unit is operating as designed and recommended that customer uses water at 120 degrees, using rinse aid.Tech gave SR# 7733144979. No leaks present at this time job complete"

"Arrived on site for customer complaint of squeaking noise during spin, I ran DMLS calibration, ran diagnostic test cycle, unit tested good, ran a load of towels and blanket, watched it in spin, unit tested good."

"Arrived onsite for unit leaking water. Upon arrival ran cycle and inspected for leaks from sump,drain valve,fill valve, and hoses. All good and not leaking.Found door panel insulation was wet. Saw water leaking from dispenser. Need to replace dispenser. Replaced dispenser and ran unit through cycle. Unit operates as designed. No leaks present at this time. Job complete"

"Arrived onsite for unit leaking water. Upon arrival ran unit through auto test. Unit fill with water and did not leak, unit went through agitation cycle did not leak, unit went through drain cycle and did not leak from hoses or pump. Found water overflowing from standpipe during drain cycle. Customer will need to call a plumber to free the clogged standpipe.; O-emld tckt"

Arrived onsite for unit not heating. Upon arrival found 240 from supply to block. Inspected unit and found wiring to thermostat was not connected. Secured connection and tested unit. Unit now heats and operates as designed. Job complete

"Arrived on site to replace previously diagnosed manifold, attempted to center to valve and was successful manifold not needed, removed valve and readjust slightly put unit back together, customer now happy with results, unit running as designed job complete"

"Arrived on site to install previous diagnose parts. I replaced the motor, blower wheel, pulley and belt. I reassembled the unit and found it working properly. Job complete."

"Arrived on site to install previously diagnosed and ordered parts. Due to,the sealed system failure, I removed and replaced the compressor, NON-UV drier, access valve and evaporator and vacuumed the system for approximately 30 mins. Pressures held at -30/0. I installed 5.75oz of R134a refrigerant and monitored pressures. Unit is operating as designed and making a good slab of ice. Pressures were good at -1/120. No water leaks observed during service, job completed."

"Arrived on site for customer complaint of unit freezing things in RC as well as ice bin frozen stuck and not dispensing ice. I was unable to remove ice container due to it being frozen solid, I quoted customer for UI console and damper, if there is an issue with the valve or ice maker, customer is responsible for those parts. Customer is going to defrost unit so we can test.

"Arrived on site to install previous diagnose parts. I installed the new pulley, belt and nut. I recalibrated the unit and ran a diagnostics cycle. I found it working as designed. Job complete."

Arrived on site for ice maker not producing. I found the icemaker shorted and continually cycling and not sending power to the water valve. I quoted the customer for the icemaker. I installed a new icemaker. I reassembled the unit and found it working properly. . Job complete.

"Arrived on site. Replaced defective external drain pump,ran water through pump,water drained no leaks at tubing or connections. Unit passed all other diagnostic test

"Arrived on site. Replaced slide,hose,tube,cap and valve,cleaned walls and all accessible parts,ran diagnostics all test passed,ran unit through a clean cycle.

"Arrived on site for black sludge. Found black sludge on bottom of cabinet traces leak to wine bottles sitting on top of refrigerator,removed wine bottles that were leaking.

"1958Arrived on site for no cool. Ui not powering on,power cycled unit same issue nothing running and ui dead,checked harness to ui,no power to ui diagnosed a defective control. Installed updated control kit,powered unit on,ui powered on,compressor and fans powered on."

"Arrived on site for leak at heat exchanger. Replaced heat exchanger,evaporator,drier and access valve,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good.

"Arrived on site for washer not spinning. Inspected unit and work area. Performed diagnostics mode and checked fault codes, found no faults stored. Inspected gearcase and pulley system. Turned wash basket by hand and found spinning freely. Ran manual test cycle and ran high spin. Found failed bearing within gearcase. Found no ETA available on part. Office to schedule return when ETA is available.; ordrng 1 W11423758 (Gearcase)"

Arrived on site for a refrigerator thats not dispensing water and the customer cannot get the filter out. Inspected unit and worked area. The customer was using a genuine replacement filter that is not the specs of this unit. Customer advised that he thinks he pushed it a little too hard inside the housing assembly so it is not pulling out whenever he opens the door. Was able to remove the filter and the customer had an extra filter from every drop which is the correct filter used on this unit. Installed the filter and test of the unit. The unit began to dispense water and operate as designed with no abnormal sounds. Ran through 2 gallons of water on the unit to clean out the filter charcoal out of the filter. The unit is working as designed. Call complete.

Arrived on site for a dryer that is not heating and is making weird sounds. Inspected unit and work area. Plug the unit in and test the unit. I did find the unit making a strange sound and the unit was heating but not ventilating. Checked blower wheel housing and found the blower wheel stripped due to a nail and two drillbits clogging the blower wheel housing and causing the wheel to strip. Replaced blower wheel and remove the instructions from the unit. Reassembled the unit and now the unit is working as designed. Call complete.; used 1 WP694089 (Blower Wheel) from stock

"Arrived on site for an oven that is steaming up the glass on the upper oven door. Inspected unit and work area. The customer advised that when she use the lower oven, the upper oven was steaming up and while it only happened one time she just wanted to make sure there wasnt an issue before her warranty ran out. I checked the gaskets and found the lower oven gasket smooshed potentially causing air seepage out of the oven while in use. Showed the customer how to re-adjust her gasket to allow the door to close fully. Tested the upper and lower oven fans in both checks good. Checked underneath the unit to make sure the air channel was not locked or concaved. All checked good. I called Whirlpool Techline and spoke to Andrew SR# 7733144780. He advised that this can happen due to ambient air temperature, high moisture content in the food, or the gasket issue. He did advise for me to tell the customer that this is normal. The unit is not working as designed. Call complete."

Arrived on site to replace hinges and arm. Replaced all parts test unit and unit test good.

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the inner lock assembly and tested the unit. The unit still was having issues with a Generation error message. I called Whirlpool Techline and spoke to Rich SR# 7733034063. He had me run through several voltage checks as well as swaps of pins on the control to see if we could replicate the issue. All voltage checks came back good and no matter what we did with swapping connectors on the main board, we could not get the unit to act right. He advised that based on all the current information and parts replaced, this unit would be sent for review and to let the customer know that whirlpool would be in contact with myself or them within the next few business days. Call complete."

Arrived on site to test unit for yellow flames. Found flames to be just a little orange on the top here and there. Asked customer if she had a air purifier and she said yes. I advised customer that can cause the flames to turn orange. Adjusted flames due to flames turning off when you go to low setting. Flames test good after adjustments

Arrived on site to test unit for burning smell. Test unit and found melted terminal block. Ordering new wire harness. Office to reschedule ; ordrng 1 W11568793 (Wire harness)

Arrived on site to test unit for f9e1 drain motor not working. Test unit and unit test good job complete.

Arrived on site to replace console and appliance manager. Replaced both parts under 5 year warranty. Test unit and unit test good job complete.

"Arrived on site to replace UI control as well as right side roller, after replacing I put unit into a defrost, unit was going through a defrost cycle and tested good.

"Arrived on site to replace failed door lock, after replacing I ran a quick wash, unit tested good, "

Arrived on site to diagnose a washer that is not cycling properly. Found water valve failed and it will need to be replaced to complete repairs. Return date set for 3/16.Parts ; ordrng 1 5304511334 (Valve)

Arrived on site to replace previously ordered parts for microwave. Found bad capacitor caused fuse to open power circuit. Capacitor and fuse will need to be replaced to complete repairs. As I had no internet in home office to set return appointment. ; ordrng 1 W10017410 (Fuse) and 1 WP4375020 (Capacitor)

"Arrived on site to install previously diagnosed parts, removed and replaced third level RH track and then removed and replaced lower door seal. Unit is not stalled at his time and has no water connection attached. Job complete"

"Arrived on site for a dryer not drying clothes properly. Upon arrival the customer stated it will take several cycles or hours to completely dry their clothes. I used the dryer test vent kit and found poor airflow for all dryers. I then went to the vent to check the temperature fluctuations for airflow and found the temp would reach 150?F, but when it dropped it would never go back up. I then tried turning off and unplugging the unit. I found the unit not heating at all now. I checked voltage at the wall and terminal block and both were good. I then ohmd out all sensors, thermistors, the element, and the fuse. All checked good. I found voltage dropping from the control indicating a bad control. I am ordering the control and the office will reschedule. ; ordrng 1 W11526004 (Control)"

"Arrived for drying issues. Due to what was found with the washer, the CX elected to cancel the 2nd appliance call on the dryer.

"Arrived to inspect no lights. I found the issue was the upper LED module had one led out and the rest were dim. I removed the module and rechecked the wiring and the issue was resolved when I plugged it back in. I tested multiple times and could not recreate the issue until the module was allowed to sit for a few minutes and cool down. Voltage to the module was 24.7 VDC with all LEDs working and 29.52 VDC with one and the others dim. The no-load VDC was 30.2. Due to the LED driver circuit voltage being loosely regulated and current regulated and temperature of the module assembly affecting its behavior, I suspect the module is the cause of the issue and we will need to return when the module arrives. No leaks observed during service. Office to schedule with the CX when p/n W11043011 arrives.; O-emld tckt"

"Arrived on site to inspect washer not agitating or spinning. Upon further inspection, I placed the unit in diagnostics showing error code F7E1. Cleared the code and continued with testing. The unit filled with water and the lid latch locked the lid, but the unit failed to agitate or spin. I could hear the motor windings humming.. I removed and replaced the capacitor and calibrat3d the unit. Retested and unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to check no lights, the CX presented a video that showed the crisper UI not working, the interior lights not working correctly and other functions very delayed. I checked the crisper door wiring harness and found it in good condition, i also inspected all connections and boards and found no problems. I performed a thermography and tested all loads and there was no excessive temperature on the boards. I inspected the ice maker housing after insuring correct mounting, found the fan running to slowly and the the ice maker door gasket barely contacting. The UI had signs of moisture of splashing and I advised the CX to not add ice to cups that have liquid in it. Office to authorize and order the ice maker fan and ice door assy and UI, office to contact CX to schedule service. No leaks observed during service. ; ordrng 1 W10833801 (Ice box fan) and 1 WPW10549589 (Ice door)"

"Arrived to instal previously diagnosed and ordered part. I removed and replaced the valve solenoid and tested. Through thermography, refrigerant switching could be verified to both evaporators and shut off as well. I sealed a large gap in the drain tube and removed a piece of foam that nearly blocked it. I verified the crisper drawer harness was intact and in serviceable condition, along with the connections to the associated control. I squared the chassis and matched the doors. Operational test good, no leaks observed during service."

"Arrived to inspect unit not staying on. The CX had the cord attached and after verifying both line VAC legs and connections, I tested. The unit would power on for about 5 seconds and shut off, unable to be started again. Service test mode revealed an F3E3. I removed the front panel and accessed the element area and found the inlet thermistor clearly unseated. I corrected the issue and tested. The unit heated and cycled as designed and I cleared the code from memory. Operational test good."

"Arrived on site for a dishwasher that is leaking from one of the components installed from the previous visit of another company. Inspected unit and work area. The customer advised that the water leaked so bad that it caused cabinetry damage and wall damage to their entire kitchen and had all the cabinets ripped out prior to my arrival. He showed me where the water was leaking from and showed that it was from the drain pump. Found the drain pump not installed properly and not fully seated around all edges of the wash pump motor. Replaced the drain pump and was unable to test the unit as the customer does not have any wire, water, or drain hook ups at this juncture due to remodeling of his kitchen. Did ensure that the drain pump had a tight seal. The unit is now working as designed. Call complete."

Around on site for a dishwasher that is not dispense. Inspected unit and work area. Confirmed the customers complaint and found the dispenser extremely hard to open and close. Replaced the dispenser and tested the unit. The unit is now working as designed. Call complete.

Arrived on site for leaking dishwasher. Found door not on hinge pin left side . Properly positioned door on pin. Door is now closing properly . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete

"Arrived on site to inspect range cooktop middle burner not igniting. Upon further inspection, I tested the cooktop burners and found the middle burner not igniting. I found the orifice holder mounting screw loose. Tightened and retested and found the ignitor not making proper contact with the cap. Removed and replaced the burner head/cap assembly and retested and unit is operating as designed. No gas leaks detected during service, job completed."

"Arrived on site for broken door glass . Found outer glass is needed . Ordering outer glass ,handle and screws , badge . No gas leaks detected at time of service. Call to set return .; ordrng 1 W11051158 (Outer door) and 1 W10831891 (Handle) and 2 98005521 (Handle screws)s and 1 W10481433 (Badge)"

"Arrived on site for noise while washing . Ran got 03, 05,07Error codes . Found oil on gear case . Ordering gearcase , clutch , slider . No water leaks detected at time of service. Call to set return ; ordrng 1 W11185701 (Gearcase) and 1 W10905025 (Slider) and 1 W10905022 (Clutch)"

Arrived onsite for refrigerator temperature issues. Upon arrival temps were within range. Unit had been making ice and harvested a batch during visit. All components seem to be functioning at the time other than what seemed to be intermittent ice production. Customer stated unit will make ice over night but not during the day. Found service pointers reference slow ice production. Will need to order Ice maker and UI based off of service pointer. Office to reschedule. Will need AUTHO ; ordrng 1 W11323058 (Ui) and 1 WPW10756907 (Ice maker) and 1 NeedsAUTHO (Needs AUTHO)

Arrived onsite for broken rack pieces. Upon arrival found both adjusters had failed. Also customer was missing clip on upper right side. Qu customer 72.80 for parts and 205.75 for labor totaling 278.55 before taxes. Replaced adjusters and clip. Also instructed customer on cleaning filter. Unit is functioning properly. Job complete

Arrived onsite for for OTR MW vent hood not venting properly I tested unit and found that the blower was not moving as much air as it should. I am ordering 1x blower. And returning with damper. Office to reschedule.; ordrng 1 W11409094 (Blower)

Arrived onsite to replace previously diagnosed parts. Replaced convection fan motor. Tested unit and unit is not functioning. Blade is catching on panel. Fan blade is out of round or getting caught on cover. Ordering fan and cover. Office to reschedule ; ordrng 2 W10758272 (Fan blade)s and 1 WPW10134124 (Fan cover)

"Arrived onsite range doors scratch, and not closing. Upon arrival the customer states it is the bottom drawer and not the oven door. He explained that the inside base of drawer has scratch and right side of drawer does not lock in place like he left side. Called techline for assistance. Tech requested pictures via sms text messaging. Tech recommended ordering and replacing left and right base rail assemblys, heat shield, also ordering scratched drawer base. Tech gave Sr# 7733140475 ordering all parts. Office to reschedule ; ordrng 1 W10813962 (Drawer) and 1 W10726740 (Sheild) and 1 WPW10306546 (Left rail) and 1 WPW10306546 (Right rail)"

"Arrived on site for a defective led. Replaced all leds in freezer series,power cycled unit all leds working as designed."

Arrived on site to install previously diagnosed parts. I installed the power supply and control. I then preheat the unit and let it run for a while. I found it working as designed at the time of service.

"Arrived on site for dishwasher having error code F8-E4. Inspected unit and work area. Found standing water in float tray. Drained water from tray. Performed diagnostics mode and checked fault codes. Found fault code F8-E2 drain pump electrical error, F8-E4 float switch and F8-E2 inlet valve error. Ran automatic test cycle and found unit had slow drain. Removed pump and found impeller turning freely. Found failed drain pump. Installed new pump and tested operation. All tested good, no water leaks detected during service."

Arrived on site to diagnose a washer that is shaking during spin. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and best loading process for best results. No leaks were found at time of service.

Arrived onsite for unit not draining. Looked and saw water at the bottom of the unit. Tenant said that unit had never drained since moving in. Checked the garbage disposal to be safe hole was knocked out. Hole was not punched out. Punched out the hole. Unit drained with no issues. No leaks at this time. Job complete

"Arrived onsite for unit not heating. Tested the unit and unit wouldnt heat. Upon further investigation, found that the heating element was no good. Rescheduled with customer."

Arrived onsite for the unit not working when in clean boost are added to the cycle. Tested the unit and got errors for overload and off balance codes. Erased codes. Tested the unit and unit passed with no issues. Spoke with the tenant and let them know of how the unit works when those modes are picked and to be careful with the error that prompted for the issue they may be having on how to load the unit properly and using the correct settings. No issues at this time. Customer to call the office for the payment status on the unit for service visit.

"Arrived on site to inspect dishwasher not pumping water. Upon further inspection, the customer advised that the unit is not draining. I found the unit door cracked open and when I closed it, the drain pump came on. I placed the unit in diagnostics and tested the valve, motor, drain pump and all are operating as designed. I retested and it continued to operate as designed. Customer advised that the unit had stopped mid-cycle and it failed to drain. Looking through the tech manual, what the customer was describing was what the demo mode does. I tested the unit in a rinse only cycle and normal cycle and the unit continued to operate as designed. I inspected the drain pump, drain hose, disposal, check valve and harness and all look good.

Arrived on site for a microwave that has no power. Inspected unit and work area. The customer advised that this unit completely lost power after trying to replace the lightbulb with the unit plugged in. He said that there was a loud pop down near the light housing and it tripped his breaker. He said that after he flipped his breaker back on that the unit would not turn on. Confirmed the customers complaint and checked the thermal fuse. Found the thermal fuse blown. Replace the thermal fuse and tested the unit. The unit began to work as designed. The customer did not have a lightbulb to replace to ensure that the control was good or not. He advised that he would go run to Ace Hardware to see if they had a bulb that he could plug-in. The customer called me back later on and advised the light bulb would not turn on. Will return with control and housing as I was not sent with either. The office will need to contact the customer about a return trip due to an out of stock part.; ordrng 1 W11552021 (Control) and 1 W10210871 (Light socket) and 1 8206232 (Bulb)

"Arrived on site to inspect washer dispenser with rust. Upon further inspection, I found rust on the dispenser tray rail and inside the valve housing on the left side. I removed and replaced the housing and tray and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site for igniter not sparking. CX said they had a home inspection come by and left it unplug, I plug it back in to outlet and tested unit, the igniter spark was constant. I did further inspection and found that there was 1 or more igniter switches sticking. I had to order a new igniter harness to replace it. No gas leaks detected. . CX would like 1st call of the day. ; ordrng 1 WP4456901 (Igniter harness) and 10 WP3368921 (Bolts)s"