Service History 547

Near Austin, TX 78734
David
Job Details: 05/19/2020
REFRIGERATOR KITCHENAID KSSC48QVS04 "Arrived on site to diagnose refrigerator with ice maker not producing ice, or producing very low ice. Performed diagnostic and cycle test. First thing found was service pointer W10666208 for erratic ice production. Followed steps to test icemaker diagnostic mode. Tested and found both 2 blinks, and 3 blinks. Indicating issues with the emitter and receivers. Ordering kit W10757851 which has both boards per service pointer. ; ordrng 1 AUTHO (AHS AUTHO) and 1 W10757851 (optic bd set ref)"
Near Austin, TX 78704
Leonardo
Job Details: 05/19/2020
RANGE WHIRLPOOL KGRA806PWH00 Arrived on site to test unit for unit not igniting. Turned oven on and oven ignited right away. Oven got to 350 degrees unit working as designed at this time.
Near New Braunfels, TX 78132
Noah D
Job Details: 05/19/2020
COMPACTOR KITCHENAID KTTS505ESS0 "Arrived on site to inspect compactor for non operation, upon inspection found all parts operating, found the hard pack option was on and customer didn’t know how to raise the basket. Instructed customer on proper use. Complete"
Near Austin, TX 78732
David
Job Details: 05/19/2020
REFRIGERATOR GE ZISS420DXASS "Arrived on site to diagnose built in fridge that was not cooling well. On arrival performed temp checks and diagnostic. Found FC at 36.4, and RC at 48. Checked Evap with inspection mirror and felt for ice and found. No ice. Customer said unit was shut off for 2 days and and they had self replaced the inverter, but found no melted ice or water anywhere in unit, and there was no ice buildup prior. Called GE tech line for additional recommendations. They had me run service test 7, which showed all fans and thermistors good. Checked amp draw on from press or and found only .82 amps, which is too low for that unit and compressor. Recommended sealed system replacement with exchanger per techline.
Near Austin, TX 78747
Leonardo
Job Details: 05/19/2020
OVEN WHIRLPOOL WFG505M0BS3 Arrived on site to test unit for light bulb coming off. Found light bulb broken. Replaced light bulb test unit and unit test good
Near Cedar Park, TX 78613
Paul
Job Details: 05/19/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for a dishwasher not working. I found the circuit breaker defective. I plugged the dishwasher into the disposal outlet and ran diagnostics. The dishwasher worked as designed. There were no water leaks present at the time of service. Call complete.
Near Austin, TX 78746
Kevin
Job Details: 05/19/2020
REFRIGERATOR KITCHENAID KRFC302ESS02 "Arrived on site and inspected refrigerator and found left hand door is not closing properly Mullian is missing receiver adjusted refrigerator cabinet and lifted left-hand door end it is now closing properly.Gasket on the right hand doors beginning to free
Near Austin, TX 78723
Eman J.
Job Details: 05/19/2020
DRYER WHIRLPOOL WED4850HW0 Arrived onsite for dryer taking too long to dry. Tested system got 222high and 122 low with out vent on. With vent on got 322high and 111 low. Temps are in tolerance. Advised the customer to get air ducked cleaned. Job complete.
Near Taylor, TX 76574
Andy
Job Details: 05/19/2020
VENTHOOD WHIRLPOOL UXT4030ADS2 Arrived on site for vent hood not working properly. Removed failed part and replaced with new. Tested unit and all operations are normal. Instructed customer on use and care and practice for best performance and fan speeds. No other repairs are needed at this time.
Near Austin, TX 78748
Kevin
Job Details: 05/19/2020
REFRIGERATOR KITCHENAID KSSP42QJS00 "Arrived on site and replaced ice door kit diagnosed on previous visit, after replacement ice door is closing properly. job complete"
Near Kyle, TX 78640
Kevin
Job Details: 05/19/2020
WASHER MAYTAG MVWC565FW2 "Arrived on site and inspected washer and found no saved error codes, replaced control board diagnosed by previous technician. After replacing washer passed a calibration cycle and an automatic test cycle. No water leaks detected at time of service."
Near Austin, TX 78731
David
Job Details: 05/19/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site to diagnose refrigerator that customer thinks had a shipping bracket installed on it still. Performed diagnosis. Customer had the refrigerator installed on a platform off the ground. Looked under unit and found that the tray that holds the connectors for the door wiring had been bent and caught on the platform during install. Removed the tray and straightened the bends and reinstalled it. Verified it has proper clearance and won’t catch again. All is now working as designed. Call complete.
Near Round Rock, TX 78664
Andy
Job Details: 05/19/2020
WASHER MAYTAG MHW6630HW0 Arrived on site for washer leaking and LF code. Customer had unit running on arrival and had no water leaks. Let unit keep running an additional 30 minutes with no leaks. But did find some wetness at hoses at dispenser. Checked for error codes and found failed water valves. Ordering needed parts. Instructed customer not to use unit or to at least keep a close eye on unit to prevent water damage risk. ; ordrng 1 W11316257 (hose) and 2 W11316599 (hose)s and 1 W11316600 (drawer)
Near Temple, TX 76501
Jonathan
Job Details: 05/19/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 Random site for refrigerator that won’t dispense ice. Inspected unit and work area. Customer advised that the unit was not dispensing ice through the ice chute. Removed ice van and checked impeller for stripping. Found impeller and motor working as designed. Put ice container back in till it clicked and tested unit. Unit was dispensing crushed and cubed ice. Advise customer to make sure the iceman was fully engaged in the back and unit is working as designed. Call complete.
Near Austin, TX 78730
David
Job Details: 05/19/2020
ICE MACHINE WHIRLPOOL G11500XHS5 "Arrived on site to diagnose ice machine that was making slushy ice. Performed diagnostic on unit.non first turning the unit on found it was leaking water out the back. Found split in inlet hose. Cut out damaged section and reattached. Unit no longer leaked, but unit was just overfilling and not running. Does not have a diagnostic mode to test other functions. Advised customer we’d need new hoses in the inside, drain pump / level sensor, possibly recirc pump. Also advised that the compressor was rusted and we have no way to tell if it’s leaking without replacing other parts first.
Near New Braunfels, TX 78132
Noah D
Job Details: 05/19/2020
RANGE WHIRLPOOL WFE320M0ES2 "Arrived on site to inspect oven for not heating and no lights, upon inspection found the control board not relaying voltage to elements. Replace control and retested. Heat returned and sensor works correctly. Job complete"
Near Belton, TX 76513
Wesley
Job Details: 05/19/2020
ICE MACHINE WHIRLPOOL GI15PDXZS1 Arrived onsite and found unit operating as designed. Adjusted water level sensor. Found unit producing when I tested. All working as designed.
Near Canyon Lake, TX 78133
Noah D
Job Details: 05/19/2020
REFRIGERATOR WHIRLPOOL ED27DQXXN02 "Arrived on site to inspect fridge for not cooling in fridge compartment, upon inspection found the chimney on to tight and air flow restricted. Readjusted the parts and retested. Job complete"
Near The Hills, TX 78738
Brandon
Job Details: 05/19/2020
VENTHOOD KITCHENAID KWVU205YBA0 "Arrived on site for customer complaint of unit not working on low speed, found faulty control membrane, ordering membrane. Unit is working on medium and high. ; ordrng 1 CNOTE (AUTH) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 WPW10370009 (swtch-memb)"
Near Rogers, TX 76569
Wesley
Job Details: 05/19/2020
DISHWASHER GE GDF565SSN0SS Arrived onsite and found unit sensor faulty and allowing unit to run overtime because it was not judging clarity properly and had factory defect. Replaced sensor and reset unit. All checks good. Unit is now operating as designed.
Near Austin, TX 78750
Paul
Job Details: 05/19/2020
WASHER WHIRLPOOL WFW6620HC0 Arrived onsite for a washer walking across the floor. I found the unit level and the feet down correctly still with the locknuts tight. I ran service test 12 and found the unit not ramping up like it should. I’m replacing the control per Technical Service Pointer #: W11445524. Ordering W11322905 CNTRL-ELEC. .; ordrng 1 W11322905 (CNTRL-ELEC)
Near Round Rock, TX 78665
Andy
Job Details: 05/19/2020
WASHER MAYTAG WTW5640XW0
Near Hutto, TX 78634
David S
Job Details: 05/19/2020
RANGE WHIRLPOOL WEG745H0FS0 Arrived onsite to install previous diagnosed parts. I gained access to the warmer drawer rails and replaced new. I found the unit out of level. I adjusted the leveling feet. Unit is level and operating as designed . Job complete.
Near Pflugerville, TX 78660
David S
Job Details: 05/19/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Arrived on site for washer not dispensing and icemaker not working. I inspected the unit and work area I found inlet valve has failed. I replaced the valve and tested the unit. Unit operated as designed. Job complete.
Near Round Rock, TX 78665
Andy
Job Details: 05/19/2020
DISHWASHER MAYTAG MDBTT53AWW3 Arrived on site for dishwasher not operating properly. No water leaks present at time of service.
Near New Braunfels, TX 78132
Noah D
Job Details: 05/19/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site to inspect fridge for leaking from front drawer, upon inspection found the drain tube clogged and not allowing defrosting evap water to drain out. Ordering drain extension. ; ordrng 1 W11084807 (EXTENSION )"
Near New Braunfels, TX 78130
Noah D
Job Details: 05/19/2020
WASHER WHIRLPOOL WFW97HEDC0 "Arrived on site to inspect washer for not draining and f1e1 error, replaced control and a full auto diagnostic cycle worked. Checked for damage in all connectors and wires. No damage found. No problems found. Complete"
Near Lakeway, TX 78734
David
Job Details: 05/19/2020
RANGE KITCHENAID KDRP463LSS07 "Arrived on site to follow up on repair with customer complaint that they aren’t able to raise the temp once a cycle is run. Customer says that once a cycle is started they can’t raise the temp, but believes they used to be able to. They also asked how long until the broil element kicks non once you change over to broil. Called techline and spoke to Chris. Per tech line if customer wants to increase the temp in the oven they need to cancel their cycle, restart it with the increased temp. Same goes for the broil, cancel cycle and set to broil. I temp checked unit and verified things are cycling, broil element energizes and heats fine, with preheat completing in < 20 mins. This is working as designed. Call complete as no failure are present."
Near Round Rock, TX 78665
Andy
Job Details: 05/19/2020
DRYER WHIRLPOOL MED7230HW0 Arrived on site for dryer making noise when in use. Tested and inspected unit and found screw stuck between drum and side of cabinet. Removed screw and tested unit. All operations are normal. Instructed customer on use and care and practice for best performance. No other repairs are needed at this time.
Near Liberty Hill, TX 78642
James
Job Details: 05/19/2020
RANGE WHIRLPOOL W5CE3024XB Arrived on site and installed new switch. Tested operation and found burner now functioning properly. Job complete
Near Dripping Springs, TX 78620
Brandon
Job Details: 05/19/2020
REFRIGERATOR WHIRLPOOL WRT318FZDM05 "Arrived on site for customer complaint of unit leaking, found leak coming from water tube connection at ice maker fill tube. I replaced water tube, unit tested good."
Near Pflugerville, TX 78660
David S
Job Details: 05/19/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site for ice maker being slow. I replaced both the ice maker and ice maker fan. I tested unit operations and unit operated as designed. Ice maker filled and cycled. Job complete. No water leaks detected.
Near Austin, TX 78733
Brandon
Job Details: 05/19/2020
COOKTOP WHIRLPOOL WCG97US0HS00 "Arrived on site for customer complaint of spotting on cooktop, and the standard burners taking a long time boil. Put 2 inches of water into a 6 inch pot, found it took 11 minutes to bring water to a rapid boil.. Adjusted the plunger on regulator, unit tested good."
Near Manor, TX 78653
Leonardo
Job Details: 05/19/2020
RANGE WHIRLPOOL WFE525S0JS0 Arrived on site to test unit for damaged panel. Replaced panel test unit and unit test good job complete.
Near Austin, TX 78750
Paul
Job Details: 05/19/2020
RANGE JENN-AIR JED3430GB01 Arrived onsite for a cooktop with the burners not cycling correctly and not turning off sometimes. I tested all of the infinite switches and found them not cycling correctly and the two large burner switched not turning off when in the off position. I changed all 4 switches and tested the unit. The unit is working as designed. Call complete.
Near Austin, TX 78727
Eman J.
Job Details: 05/19/2020
DRYER WHIRLPOOL NED4655EW1 "Arrived onsite for dryer taking too long to dry. Tested system found that the thermostat was bad. Replaced thermostat, tested system. Everything works as designed. Job complete."
Near Georgetown, TX 78633
James
Job Details: 05/19/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site and tested operation. Found water dripping from ice maker housing and ice forming under ice bucket. Cleared ice and accessed ice maker. Found ice maker over filling with water causing water leak. Installed new ice maker and tested. Ice maker filled properly and no leaks after repair. Job complete
Near Georgetown, TX 78633
James
Job Details: 05/19/2020
MICROWAVE WHIRLPOOL WOC54EC0AS04 "Arrived on site and tested operation. Found closing pin bent. Straightened and found door also has play in the hinges which is not allowing interlocks to make proper contact. Unit will need new inner door, both hinges and interlocks to repair. Repair will require just over an hour to complete; ordrng 1 CNOTE (2 HR) and 1 W10687342 (door/mw) and 2 W10874474 (hinge-door)s"
Near Austin, TX 78748
Kevin
Job Details: 05/19/2020
WASHER WHIRLPOOL WTW7000DW4 "Arrived on site and inspected washer and found power harness to control board is loose, after correcting ran test 51 and it completed properly. No water leaks detected at time of service, job complete."
Near Manor, TX 78653
Eman J.
Job Details: 05/19/2020
WASHER MAYTAG MVWB765FW3 "Arrived onsite for washer making noise. Tested system found that the gear-case screw was loose, tighten the screw. Tested system, no more noise. Job complete."
Near Round Rock, TX 78664
Andy
Job Details: 05/19/2020
WASHER MAYTAG MVWB835DC4 Arrived on site for washer LF code and not filling with water. Tested and inspected unit and found failed water valve. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78737
Kevin
Job Details: 05/19/2020
WASHER WHIRLPOOL WFW9620HBK0 "Arrived on site and replaced door diagnosed on previous visit, after replacement confirmed new user interface is working properly. No water leaks from connections at time of service, job complete"
Near Gatesville, TX 76528
Jonathan
Job Details: 05/19/2020
REFRIGERATOR FRIGIDAIRE FRT18L4JB2 Arrived on site to install previously diagnosed parts. Found unit unplugged. Turned unit on and checked for a frost pattern at the evaporator. Found no frost pattern but instead heard a hissing sound. Inspected evaporator and found a leak at the copper line that meets the evaporator. Will need evaporator as well to perform full repair. Ordering parts and office will need to get authorization for repair and contact customer for reschedule date if we get authorization for repair. ; ordrng 1 5303918274 (evaporator kit)
Near San Marcos, TX 78666
Richard
Job Details: 05/19/2020
ICE MACHINE KITCHENAID KUID308ESS2 "Arrived onsite for the ice machine not making ice. During testing found that the recirculating pump is intermittently filling up with water. Need to replace pump , control, pump harness on next visit. Ordering parts. Schedule customer ; ordrng 1 W11126268 (harns-pump) and 1 W11325175 (PUMP)"
Near Georgetown, TX 78633
James
Job Details: 05/19/2020
OVEN WHIRLPOOL WOC75EC7HV03 "Arrived on site and installed new main control, ui and harness to ui. Tested operation and found unit working properly. Job complete"
Near Austin, TX 78702
Luis
Job Details: 05/19/2020
REFRIGERATOR GE GSHS5KGXBCSS "Arrived on site for no water. Removed drawers tested dispenser found leak at new water tank,no water exiting at dispenser,disconnected Union at bottom hinge,tested dispenser water exiting tube. Diagnosed frozen fill tube in door due to void in the insulation. Ordering a new water tank; ordrng 1 WR17X11440 (WATER TANK)"
Near San Marcos, TX 78666
Richard
Job Details: 05/19/2020
OVEN WHIRLPOOL WOS51EC0HS00 Arrived onsite for the oven console not responding. During testing found that the console was not responding to demands. Replaced console and advise customer on downloading the whirlpool app and updating the console. Console tested good. Complete
Near Pflugerville, TX 78660
David S
Job Details: 05/19/2020
RANGE WHIRLPOOL WFG525S0JZ0 Arrived on site to install previous diagnosed part. Customer stated that they have paint bubbling up on the cooktop it’s self. I inspected the cooktop and found paint bubbling and in some spots it is already cracked away. I am ordering a cooktop W11032119 to repair the unit. I replaced the display panelordrng 1 W11032119 (cooktop)
Near Austin, TX 78744
Luis
Job Details: 05/19/2020
REFRIGERATOR AMANA ART318FFDB06 "Arrived on site for no cool. Removed evaporator cover weak to no frost pattern on evaporator. Installed a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly.SEALED SYSTEM REPAIR; used 1 WPW10143759 (DRIER UV) from stock"
Near Pflugerville, TX 78660
David S
Job Details: 05/19/2020
DISHWASHER KITCHENAID KDTM404ESS3 "Arrived on site for dishwasher not washing.
Near Wimberley, TX 78676
Robert
Job Details: 05/19/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived on job for complaints of shaking. Found the basket out of round. Will need to replace tub assembly. Need two man and two hours. ; ordrng 1 W11287251 (TUB ASSEMBLY )
Near New Braunfels, TX 78130
Richard
Job Details: 05/19/2020
FREEZER WHIRLPOOL WZF34X20DW01 Arrived onsite for the freezer with frost build up on low side line. Replaced compressor and uv drier and added 4.6oz of Freon in the system. Freezer tested good and good frost pattern on evaporator. Complete
Near New Braunfels, TX 78130
Richard
Job Details: 05/19/2020
RANGE WHIRLPOOL WMH31017HB4
Near Austin, TX 78734
David
Job Details: 05/19/2020
DISHWASHER KITCHENAID KUDT03FTSS3 Arrived on site to install previously diagnosed pump and motor to resolve non function on dishwasher. Installed pump and motor and retested. Unit is now running and spraying as designed. No water leaks found at time of service. Call complete.
Near Sunset Valley, TX 78745
Jacob
Job Details: 05/19/2020
DRYER WHIRLPOOL WGD96HEAU0 Arrived onsite to replace parts ordered by previous tech. Upon replacement of the parts. ; ordrng 1 W10905013 (door)
Near Kyle, TX 78640
Kevin
Job Details: 05/19/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Arrived on site and found freezer evaporator is frosted over, took pictures. Set control board to diagnostic mode and ran defrost on step one I did not see any voltage measured at element. Replaced control board and use the step nine to set defrost on a fixed cycle. Refrigerator will need to be unplugged for two days and have all ice melted before reconnecting to power and allowing to cool again. If this does not correct issue techline may need to be called."
Near New Braunfels, TX 78130
Richard
Job Details: 05/19/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite for the refrigerator ice maker not working. Ran diagnostics and found that there is an error code of E2 for the ice maker not finding home position. Tested ice maker and it did not complete a cycle.
Near Austin, TX 78745
Luis
Job Details: 05/19/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for no ice. Ran diagnostics,optics passed,ice box fan test passed,no errors on icemaker ran harvest test passed ice dropped to bin,ran fill test passed. At time of visit no failure found in ice production test."
Near Austin, TX 78736
Luis
Job Details: 05/19/2020
REFRIGERATOR WHIRLPOOL WRT318FZDB05 "Arrived on site for noise compliant. Customer provided video of noise complaint,appears noise is possibly refrigerant spraying into evaporator from cap tube,removed evaporator cover found mastic not installed to correct location on inlet tube,installed new pads between cap tube and larger tube. Ran diagnostics unable to recreate noise,powered unit off and on multiple times unable to recreate noise"
Near Rollingwood, TX 78746
Kevin
Job Details: 05/19/2020
REFRIGERATOR WHIRLPOOL WRS965CIAH00 "Arrived on site and inspected refrigerator and found it is not cooling, start device has failed. After replacing start device compressor is running normal
Near Belton, TX 76513
Jonathan
Job Details: 05/19/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site for dishwasher that is leaking underneath. Inspected unit and work area. Please do an in-service diagnostics and found unit leaking from the pump and motor when it was trying to circulate the water. Removed inner assembly and found filter had not been cleaned ever. Filter had major calcium buildup inside. Cleaned out filter and replaced pump and motor. Tested unit and unit is working as designed. Advised customer to clean filter once a month to avoid further problems. All water lines were dry at the end of the service. Call complete.
Near Leander, TX 78641
Lou
Job Details: 05/19/2020
COOKTOP KITCHENAID KCGS356ESS00 "Arrived on site to inspect cooktop flames and unit not being level. Upon further inspection, I tested the cooktops and found that all four outer burners need to be adjusted. The center burner is operating as designed. Also found that the front right burner not igniting properly. Adjusted the flames and burner caps and retested. Unit is operating as designed. I found this the right side grates were badly warped and when testing with a pan of water, the water flowed towards the front of the unit and not providing an even cook. I am ordering the grates and having them shipped directly to the customer per MS. No gas leaks detected during service, job completed.; ordrng 1 W11334474D2C (GRATES)"
Near Leander, TX 78645
Lou
Job Details: 05/19/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to inspect refrigerator water dispenser dispensing slowly. Upon further inspection, customer advised that the freezer ice maker isn’t making ice very well. I found that the ice maker is filling only halfway. I tested the water dispenser and water came out very slowly. Checked the valves and found the valve going to the FC ice maker and the splitter under the waterbox is not opening fully. I am ordering the valve and will return with prescreened parts. Office to schedule return service due to the part being out of stock. No water leaks observed during service.; ordrng 1 CNOTE (OFFICE TO SCHEDULE RETURN SERVICE ) and 1 W11430645 (VALVE)"
Near Wimberley, TX 78676
Robert
Job Details: 05/19/2020
REFRIGERATOR KITCHENAID KRFC604FSS00 arrived on job for complaints of noise and leaks. Found the Evaporator cover blockage in ice. Cover needs to thaw properly to prevent damage customer will thaw and call back to reschedule.
Near Lorena, TX 76655
Jonathan
Job Details: 05/19/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived on site for refrigerator that’s making a noise and is not loading properly. Inspected unit and work area. Ran unit through diagnostics and checked all fans, damper control, and compressor. The only noise that was sort of like what they heard was the air baffle control. Customer alsoexplained that the secondary million bin covers had been bent and broken in the dishwasher. They asked for replacement. Replaced freezer light module and found one of the refrigerator lights go out. Replaced refrigerator light and unit lit up as designed. Ordering bin and air damper control and office will need to contact customer for reschedule date due to the bin being out of stock; ordrng 1 W11175820 (bin) and 1 WPW10248595 (control)"
Near Austin, TX 78745
Jacob
Job Details: 05/19/2020
REFRIGERATOR KITCHENAID KRSC703HPS00 Arrived onsite for gasket to unit not sealing correctly. Looked at unit. Noticed near the bottom of the door. The gasket was not sealing correctly. Did not have the correct part for fix. Ordered part. Office to reschedule.; ordrng 1 W11390104 (DOOR-FIP)
Near Kyle, TX 78640
Robert
Job Details: 05/19/2020
DRYER MAYTAG MEDC465HW0 Arrived on job for complaints of too long to dry. Found air flow out of dryer good. Pulled lint screen and found lint on wrong side of screen from blow back. Disconnected vent and now air flow normal.
Near Austin, TX 78748
Kevin
Job Details: 05/19/2020
WASHER GE GCWN300M2WS "Right on site and inspected washer and found it is leaning to the left significantly, took one picture. This is causing the basket to be off-center and to make contact with interior of cabinet while spinning. Corrected level and it is now operating normal. Also found no incoming hot water And incoming cold water pressure is weak. Customer says they are having weak water pressure in the home. Water valves would need to be replaced if issue continues once water pressure in the home is corrected."
Near Leander, TX 78641
Lou
Job Details: 05/19/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site to inspect dishwasher leaking water. Upon further inspection, I placed the unit in diagnostics showing no error codes. Tested unit and it operated as designed with no leaks. Customer advised the water was coming from the left bottom corner of the door. I removed the outer door panel and found old water residue around the fan motor housing. I am ordering the fan assembly, deflector, element (due to corrosion) and wire harness (just in case) due to the fan connector being corroded. No water leaks observed during service.; ordrng 1 W10518394 (heater) and 1 W10919642 (harns-wire) and 1 WPW10195032 (deflector) and 1 WPW10469574 (vent asm)"
Near Austin, TX 78757
Jacob
Job Details: 05/19/2020
RANGE WHIRLPOOL WFG320M0BS3 Arrived onsite for unit not turning on. Tested unit found that the control board had failed. Did not have with me. Will need to bring back for fix. Rescheduled with customer.
Near , TX 78669
Brandon
Job Details: 05/19/2020
REFRIGERATOR KITCHENAID KURR204ESB01 "Arrived on site for customer complaint of damage to door, found damage on right bottom corner of door wrap, ordering door wrap. ; ordrng 1 W11164089 (DOOR WRAP)"
Near Austin, TX 78724
Eman J.
Job Details: 05/19/2020
REFRIGERATOR WHIRLPOOL WRS325SDHB01 "Arrived onsite for refrigerator not cooling. Tested system found a ball of ice on the top left part of the evaporator. Tested system found that evap fan isn’t working. Ordering evap fan blade WP2169142, bushing WP2176759, evap fan motor WP2315549. Scheduled customer. ; ordrng 1 WP2169142 (evaporator fan blade) and 1 WP2176759 (bushing) and 1 WP2315549 (evap fan motor)"
Near Wimberley, TX 78676
Robert
Job Details: 05/19/2020
REFRIGERATOR KITCHENAID KRFC704FBS01 Arrived on job to install fill tube. After pulling refrigerator out for access to fill hose discovered cover they has sensor for door broken will need replacement cover. ; ordrng 1 W11225850 (COVER )
Near San Marcos, TX 78666
Jacob
Job Details: 05/18/2020
DRYER WHIRLPOOL PSEUDO
Near New Braunfels, TX 78132
Richard
Job Details: 05/18/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived onsite for the frost build up in the freezer. During installation of freezer door found that the bottom freezer drawer was not installed correctly and the sprocket bar was not installed correctly as well which was causing the door to not close properly. Re installed all freezer components correctly and installed new door and refrigerator tested fine. Freezer door closing properly and sealing. Complete
Near Dripping Springs, TX 78620
Robert
Job Details: 05/18/2020
VENTHOOD THERMADOR CVS245CS Arrived on job for complaints of fan not working and slow choppy movements of down draft. Found the control board shorted. The control needed is located under up down button. ; ordrng 1 CONTROLBOARD (LOCATED UNDER UP DOWN BUTTON)
Near Austin, TX 78701
Jacob
Job Details: 05/18/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite for damaged door. Looked at unit. Door did have damage. Replaced door. Tested unit. Unit test good. No leaks at this time. Job complete
Near Austin, TX 78701
Wesley
Job Details: 05/18/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite and replaced damaged handle. All else checks good. Cosmetically correct.
Near Austin, TX 78734
Paul
Job Details: 05/18/2020
DISHWASHER KITCHENAID kude70fxss4 "Arrived onsite for a dishwasher not cleaning the dishes well and the rack is broken and not staying up. I found the left adjuster broken because the positioned broke. The left adjuster and positioned need to be replaced. Ms also stated all the selections on the control panel don’t work. I found the pro dry selection not working. The control panel will also need to be replaced. Ordering parts authorization, WPW10195840 POSITIONER & WPW10481144 PANEL-CNTL.; ordrng 1 AUTHORIZATION (PARTS AUTHORIZATION ) and 1 WPW10195840 (POSITIONER) and 1 WPW10481144 (PANEL-CNTL)"
Near Spicewood, TX 78669
Brandon
Job Details: 05/18/2020
DISHWASHER WHIRLPOOL WDF760SADB2 "Arrived on site for customer complaint of unit leaking, found leak coming from debris between gasket and tub frame. Found dispenser gasket leaking as well, ordering dispenser. ; ordrng 1 W10620296 (detergent dispenser)"
Near Austin, TX 78731
Wesley
Job Details: 05/18/2020
ICE MACHINE KITCHENAID KUID308HPS
Near Austin, TX 78723
Luis
Job Details: 05/18/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site for unit not dispensing cubbed ice. Removed bin,tested solenoid,solenoid engaging correctly for cubbed and crushed ice,diagnosed a defective lever on ice bin. Replaced ice bin assembly called tech support to verify file #7727835709"
Near Austin, TX 78701
Jacob
Job Details: 05/18/2020
DRYER WHIRLPOOL WED560LHW0 Arrived onsite to replace fan and blower housing. Adjusted housing to blower housing. Tested unit. No noise at this time. Job complete
Near Round Rock, TX 78681
Andy
Job Details: 05/18/2020
ICE MACHINE KITCHENAID KUIC15PRXS2 Arrived on site to install previously diagnosed tube and water pan. Removed failed parts and replaced with new. Tested unit and is still dripping from Reservoir pump. No other repairs are to be done at this time.
Near Hubbard, TX 76648
Jonathan
Job Details: 05/18/2020
WASHER MAYTAG MVWB855DC3 "Arrived on site for washer that won’t drain and won’t start cycles. Inspected unit and work area. Placed in service diagnostics and found an F5E2 (lid lock will not lock or lid lock failure), F5 E3 (lid lock will not unlock), F5 E1 (lid switch fault/lid open when start pressed) error codes. Replaced lid lock assembly and found bezel slightly cracked. Tested unit and unit would still not lock the lid. Inspected lid and found front right corner warped and not touching the top of the washer. Ordering lid and bezel to complete repairs and office will need to order lid due to it being out of stock and contact the customer about a reschedule date. ; ordrng 1 W11237158 (bezel) and 1 W11256781 (lid)"
Near Georgetown, TX 78626
James
Job Details: 05/18/2020
REFRIGERATOR GE PDS22SBSBLSS Arrived on site and tested operation. Found ui blank and not responding. Accessed rear of unit and found power cord has been spliced on with reversed polarity. Corrected wiring issue but controls have been damaged. Upon further inspection I found the condenser corroded and visibly failed. Unit would not be cost effective to repair due to multiple failures. Job complete
Near New Braunfels, TX 78132
Noah D
Job Details: 05/18/2020
DISHWASHER KITCHENAID KDPE234GPS0 "Arrived on site to install pump for not operating, replaced pump and tested. No leaks or issue. Complete"
Near Austin, TX 78750
Paul
Job Details: 05/18/2020
REFRIGERATOR KITCHENAID KRFC704FPS01 Arrived onsite for a refrigerator not cooling in the RC correctly. I checked the RC thermistors and found the evaporator thermistor at -2 degrees and the FC thermistor showing 39 degrees with the compartment temp at 58 degrees at the upper shelf. I checked the temp at the thermistor with my air probe and it showed 38 degrees so the RC thermistor is registering within range. I found frost on the exterior of the cover and by the thermistor indicating the coil is frosted up again. I tested the fans and they were running but didn’t seem to be running at full speed. I checked voltage to the fans from the main control and it was only sending 7VDC and should have been 12.7VDC. I changed out the main control. I checked the drain tube and found a large air gap allowing warm air to enter the evaporator causing the frosting issue. I sealed the drain tube. I explained to the customer that the unit would clear itself over time or explained they could defrost the
Near Georgetown, TX 78628
David S
Job Details: 05/18/2020
REFRIGERATOR MAYTAG MBR2256KES "Arrived on site for fridge not cooling. I spoke with the customer about the original symptoms of the unit. C us timer stated the unit started by not cooling in the freezer, and than the fresh food section wasn’t cooling. I gained access to the compressor in the back. I plugged the unit in and did an amp draw on the compressor, I am showing .4 amps. Ok tested the voltage to the compressor and it shows 120v, I swapped in my good start device and the compressor still didn’t turn on and showed a .4 amp draw. The unit has a bad compressor and will need to be replaced. I am ordering a CNOTE for authorization, CNOTE for a sealed system tech and 2 hours. I am also ordering a compresso W10160407 r, dryer WPW10143759, access valve W10913906, and the evaporator 12001919 just Incase. He office will schedule a return visit; ordrng 1 12001919 (evaporator) and 1 CNOTE (AUTHORIZATION ) and 1 CNOTE (SEALED SYSTEM) and 1 CNOTE (2 HOURS) and 1 W10160407 (compressor) and 1
Near Cedar Park, TX 78613
Lou
Job Details: 05/18/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM00 "Arrived on site to install previously diagnosed and ordered parts. Due to the RC ice maker intermittently dispensing too much water and flooding the fridge with water, I was to remove and replace the ice maker, UI, & HV control. When I went to replace the ice maker, I found where the fill tube heater had shorted and burnt the fill tube and ice box cover and the cover was cracked. Also found where the cabinet above the ice maker in the area of the fill tube had burn marks but was not damaged beyond repair. I advised the customer of my findings and am ordering the fill tube heater, fill tube, icebox cover and will return with previously diagnosed parts. No water leaks observed during service.; ordrng 1 W10760808 (heater) and 1 W10815476 (tube-water) and 1 WPW10598013 (cover)"
Near Salado, TX 76571
David S
Job Details: 05/18/2020
OVEN KITCHENAID KEBS209BSS01 Arrived on site for oven showing fault code F3E1. I inspected the unit and work I gained access to the lower oven temperature sensor found sensor with in range. (1k ohm to 1.2k ohms). I powered the unit back on and checked the display temperature. Temperature displayed was correct. I cleared the fault code and tested the unit.unit operated as designed. Unit started working after power cycling. Job complete.
Near Round Rock, TX 78665
Scott
Job Details: 05/18/2020
MICROWAVE WHIRLPOOL WOC54EC0AS04 Arrived on site for f6f8 error again . Found unit will need micro appliance manager . . ; ordrng 1 W11398764 and 1 WPW10586836 (cntrl-elec)
Near Georgetown, TX 78626
Lou
Job Details: 05/18/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site to inspect refrigerator tripping breaker. Upon further inspection, customer advised that they recently had solar panels installed and since the refrigerator has been tripping the breaker. Also advised that the solar panel people have inspected the panels and wiring and an electrician has changed out the breaker. I checked voltage at the outlet and got 123V. Placed unit in diagnostics and tested the compressor, defrost element, and ice maker and the unit operated as designed and could not duplicate complaint. I inspected the power cord for any years or breaks and found none and it is wired correctly. Contacted techline and spoke to Bruce and advised of my findings. Bruce advises that the unit should NOT be on a GFCI/gfi breaker or outlet. He had me test amp draw to the compressor and I got .90amps. Bruce advised that the unit is operating as designed and is not the source of the problem. Provided file #7727836470. While putting the ba
Near Killeen, TX 76542
Al
Job Details: 05/18/2020
REFRIGERATOR WHIRLPOOL WRS325SDHB01 Arrived to inspect ice underneath the bottom drawer.Confirmed the complaint and found the drain tube was clogged. Used my steamer to clear the drain tube.Used the adhesive to seal the tube at the drain pan.Unit now drains as designed into the drain pan.All water lines were dry at the end of service.Job complete
Near Georgetown, TX 78626
Lou
Job Details: 05/18/2020
WASHER ESTATE TAWS750PQ0 "Arrived on site to inspect washer not working. Upon further inspection, I attempted to start the unit and it failed. I verified the breaker wasn’t tripped and verified voltage to unit. When I removed the console, I found the door switch had shorted itself out.
Near Round Rock, TX 78665
Scott
Job Details: 05/18/2020
DRYER MAYTAG MEDB765FW0 Arrived on service for no heat dryer . After testing heater and thermostats found relay on control stuck . Replaced control and unit is now heating . No lint buildup at time of service .job complete .
Near Leander, TX 78641
Lou
Job Details: 05/18/2020
MICROWAVE WHIRLPOOL WMH75021HZ1 "Arrived on site to inspect microwave control panel buttons not working. Upon further inspection, I found the unit door panel’s separating and the control panel separating from the user interface. I removed and replaced the unit door and tested and it’s operating as designed. Job completed. Made recommendations for cleaning vent filters and where to purchase."
Near Marble Falls, TX 78654
Keith D.
Job Details: 05/18/2020
ICE MACHINE WHIRLPOOL GI15PDXZS1 Arrived onsite and tested operation found unit working properly as designed. Made customer aware that they have a water supply issue and will need and plumber to come and check for issues
Near Georgetown, TX 78626
Lou
Job Details: 05/18/2020
REFRIGERATOR GE PFSS9PKYBSS "Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=42 degrees on setting of minus 6 and RC=49 degrees on setting of 34 degrees. I checked the compressor and it was extremely hot. Tested amp draw and got .36-.44amps when it should be in the range of 1.2-1.5amps. Checked the FC evaporator and found no frost pattern. Advised customer of my findings and advised the unit would need a sealed system repair completed.I am ordering the compressor, dryer, access valve, both evaporatorsCNOTE-2 HOUR JOB, CNOTE-OFFICE TO SCHEDULE RETURN SERVICE and CNOTE-PLACE ON CANCELLATION LIST. No water leaks observed during service.; ordrng 1 TJ90SF8404 (ACCESS VALVE ) and 1 WPW10143759 (dryer) and 1 WR85X10096 (evap fz) and 1 WR85X10136 (asm evap ref) and 1 WR87X10208 (compressor)"
Near Kyle, TX 78640
Leonardo
Job Details: 05/18/2020
DISHWASHER FRIGIDAIRE FBD2400KB9B Arrived on site to test unit for unit filling with water even when they don’t use it. Found customer had water filtration system under sink. Found filtration system draining to same connection of drain hose making water go in to unit. Advised customer to reroute the filtration system. Job complete.