Near Austin, TX 78737
Robert
Job Details: 02/19/2020
DRYER WHIRLPOOL WED5620HW1 Arrived on job for dent in top. Confirmed dent and replaced top.
Near Leander, TX 78641
Lou
Job Details: 02/19/2020
RANGE WHIRLPOOL WEG745H0FS0 "arrived on site to inspect range leaking gas. Upon further inspection, the customer showed me a video of the gas company checking the range and found it to be leaking at the back left, and right front and back burners. Using my leak detector, I checked all of the burners and all passed. Due to the alleged leaks coming from the orifice holders, I removed and replaced the valve manifold due to the valves possibly not closing/sealing all the way which would show the orifice holders to be leaking. I checked all gas connections with liquid gas detector and all were good. I contacted the Whirlpool Safety Team and spoke to Taylor and advised of my findings and repairs. A file was made #7727177396 due to this being a safety issue. I advised the customer of my findings and repairs. Checked all burners and all are operating as designed with no leaks. No gas leaks detected during service, job completed."
Near Riesel, TX 76682
Jonathan
Job Details: 02/19/2020
DRYER AMANA NED4655EW1 Arrived on site for dryer that I was making a loud sound when in use. Inspected unit and work area. Tested unit in a timed dry cycle and found the unit making a rumbling sound as it turned. Inspected unit and found blower wheel broken and rubbing against housing. Replaced blower wheel and tested unit. Unit is working as designed. Call complete.
Near Austin, TX 78734
David
Job Details: 02/19/2020
DRYER MAYTAG MED5500FC0 "Sheffieldcustomhomes@gmail.com. Arrived on site to install customer provided dryer side vent relocation kit. Removed cutout In the left side and installed new piping. Unit has not been installed yet, so was not able to power on. At this time requested service has been performed.
Near Austin, TX 78737
Robert
Job Details: 02/19/2020
DISHWASHER BOSCH SHX878WD5N/10 Arrived on job for complaints of not starting. Found the connection at the power supply box not connected properly. After correcting wiring test unit. No leaks detected at time of service.
Near Austin, TX 78734
David
Job Details: 02/19/2020
OVEN BOSCH HBL8651UC01 "Arrived on site to diagnose double wall oven with upper oven not getting very hot. On examination of unit could visibly see that the cavity floor is sunken in and deformed, almost looking like it was melting to the heating element. Found bottom oven floor was same. Called and spoke to Mark with Bosch tech line, confirmed cavity is non servicible and no repair can be made. Pictures saved in SD quick pic. No repair to be made at this time as cavities must be replaced and are non servicible. Customer to follow up with extended warranty.-
Near Austin, TX 78754
Leonardo
Job Details: 02/19/2020
DISHWASHER MAYTAG MDB4949SHZ0 Arrived on site to replace parts previously ordered. Installed new dishwasher tub. Tested functionality and everything tested good. No leaks present at this time. Job complete.
Near Austin, TX 78759
Luis
Job Details: 02/19/2020
REFRIGERATOR KITCHENAID KRSC503EBS01 "Arrived on site for door issues and ice build up in freezer. Found top section of middle mullion divider sticks out further then top of cane to not flushed,adjusted door same issue mullion preventing proper door seal causing ice build up in freezer. Called tech support,ran a video chat with Kathy from tech support,showed issue,per tech support information being sent to review team whirlpool will contact customer within 5 business days SR#7727172275"
Near Austin, TX 78749
Kevin
Job Details: 02/19/2020
WASHER MAYTAG MVWB765FW3 "Arrived on site and inspected washer and found saved error code F5E4, customer is experiencing console not responding. Replaced control board and console and washer will pass test 52 and 51. No water leaks detected at time of service, job complete."
Near Andice, TX 78628
Lou
Job Details: 02/19/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 "arrived on site to inspect dishwasher leaking water. Upon further inspection, the customer advised that the unit was leaking from underneath near the front. I placed the unit in diagnostics showing no error codes. When the unit spray arms came on, I could see water coming from the right side of the unit. I opened the door and found the door gasket with a tear in it on the right side. I removed and replaced the gasket and leveled the unit due to the door rubbing and retested. Unit is operating as designed with no leaks. I advised the customer of my findings and repairs. No water water leaks at the end of service, job completed."
Near Austin, TX 78704
Jacob
Job Details: 02/19/2020
WASHER WHIRLPOOL WFW5090JW0 Arrived onsite for 2nd attempt to look at unit for shaking issues.
Near Austin, TX 78754
Scott
Job Details: 02/19/2020
WASHER WHIRLPOOL WTW4855HW1 "Arrived on site for washer making noise when spinning out . Ran diagnostics ,no error codes . When unit is put in high spin it’s making a lot of noise . Couldn’t find fault with gear case . Ordering basket . No water leaks detected at time of service . Please call to set return .; ordrng 1 W11172199 (BASKET )"
Near Cedar Park, TX 78613
Tyler B.
Job Details: 02/19/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived to inspect unit with no lights, found freezer light out, replaced and all lights corrected."
Near West Lake Hills, TX 78746
Kevin
Job Details: 02/19/2020
DISHWASHER WHIRLPOOL KUDE40FXWH1 "Arrived on site and replaced adjuster kit and inlet water valve diagnosed on previous visit, after replacement ran a diagnostic cycle and confirmed all operations are good. No water leaks from connections at time of service, job complete"
Near Austin, TX 78741
Jacob
Job Details: 02/19/2020
WASHER AMANA NTW4516FW3 "Arrived onsite for unit leaking water during wash cycle. Tested unit. Found no leaks at this time but found F0E2 error code. Called Techline. SR#7727172670, techline decision was to give customer instruct on loading of clothes and suds error. No leaks at this time. Job complete"
Near Pflugerville, TX 78660
Andy
Job Details: 02/19/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 Arrived on site to install previously diagnosed parts. Installed hoses and pressure regulator per tech line. Tested unit and found no improvement. Inspected unit and found failed water housing. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Spicewood, TX 78669
Brandon
Job Details: 02/19/2020
WASHER GE GUD27ESSM0WW "Arrived on site for customer complaint of unit not washing, found failed mode shifter and transmission, after replacing both parts unit tested good."
Near Round Rock, TX 78665
Andy
Job Details: 02/19/2020
RANGE WHIRLPOOL WEGA25H0HZ0 Arrived on site for range no display. Tested and inspected unit and found failed console. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Cedar Park, TX 78613
Tyler B.
Job Details: 02/19/2020
OVEN JENN-AIR JJW2830DP01 "Arrived to inspect unit with communication errors, found errors to be from touch console. Removed and replaced console and tested unit on upper and lower pre heat and tested good. Closed covered by Jen air.
Near Georgetown, TX 78633
James
Job Details: 02/19/2020
RANGE FRIGIDAIRE FPGH3077RFA Arrived on site and tested operation and unit barely heating to 200 and indicating unit pre heated. Found temp sensor good as well as the harness to control. Plugged unit back in and ran bake cycle at 350 degrees. Unit now heating to correct temps and all functions test good. Unplugging unit for testing reset control and unit is now functioning properly. Job complete
Near Austin, TX 78729
Wesley
Job Details: 02/19/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived onnsite and found foamed in wire snapped at icemaker. Ordering door to restore icemaker function. Office to reschedule. ; ordrng 1 LW11202405 (STAINLESS FC DOOR)
Near Georgetown, TX 78633
James
Job Details: 02/19/2020
REFRIGERATOR KITCHENAID KRFC704FSS02 Arrived on site and tested operation. Found no water at dispenser and no ice production. Found filter not seated causing issue. Properly installed filter and tested operation. Unit tests good. Job complete
Near Austin, TX 78733
Kevin
Job Details: 02/19/2020
WASHER MAYTAG MVWX655DW2 "Arrived on site and inspected washer and found tub in basket are not centered, adjusted all feet until basket and tub is now centered. Ran spin cycle in diagnostics and customer is still not happy with the amount of vibration that the washer has. Customer is used to hey washing machine that does not have a hanging/suspended tub assembly. Vibration amount is normal for this model and no further adjustment can correct it, no water leaks from connections at time of service, job complete. Documented with tech line 7727176015"
Near Smithville, TX 78957
Cliff
Job Details: 02/19/2020
RANGE FRIGIDAIRE FGGF3036TF Arrived on site to diagnose a range with an interior light not working. Found interior bulb failed. Verified coverage with MS. Replaced bulb and found all is working properly at this time.
Near Liberty Hill, TX 78642
Jonathan
Job Details: 02/19/2020
DISPOSAL UNKNOWN 1-87A "(DM) Arrived on site for disposal making a grinding noise. Inspected unit and work area. Performed diagnostics and tested unit operation. Noise coming from the disposal sounds like something rattling around. Cleaned out disposal and found pieces of hard plastic, removed the pieces. Tested unit operation all tested good.
Near Leander, TX 78641
Paul
Job Details: 02/19/2020
DRYER AMANA NED4655EW1 Arrived onsite for a dryer not starting. I found proper voltage to the dryer but when the start button was pressed L1 voltage would drop to 16VAC. I advised the customer to call an electrician. Call complete.
Near Austin, TX 78702
Leonardo
Job Details: 02/19/2020
MICROWAVE JENN-AIR JMV9169BAP Arrived on site for microwave having a burning smell. Upon inspection we found burn marks on magnetron and diode.Job complete.
Near Austin, TX 78728
Scott
Job Details: 02/19/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for dishwasher not heating . Found no riseaide being used . Ran diagnostics , no error codes . Unit is heating at end of test wash . Explained how important rinse aide are to the drying . No water leaks detected at time of service ."
Near Bastrop, TX 78602
Cliff
Job Details: 02/19/2020
REFRIGERATOR GE GSE25HMHEHES Arrived on site to diagnose a refrigerator with doors not opening and closing properly. Found freezer door upper hands receiver cracked. Freezer door will need to be replaced to complete repairs. Office will need to set return appointment due to part availability.; ordrng 1 RESEARCH (FC DOOR STAINLESS )
Near Austin, TX 78750
Paul
Job Details: 02/19/2020
RANGE WHIRLPOOL WEG760H0DS0
Near Dripping Springs, TX 78620
Robert
Job Details: 02/19/2020
REFRIGERATOR KITCHENAID KRFC400ESS01 Arrived on job for complaints of no water from dispenser. Found the water flow good out of valve but not the cabinet.
Near New Braunfels, TX 78130
Noah D
Job Details: 02/19/2020
OVEN WHIRLPOOL WOD51EC0HB01 "Arrived on site to inspect oven for non function, upon inspection found the console not responding to touch at all, ordering console Office to set time ; ordrng 1 W11297707 (CONSOLE )"
Near Austin, TX 78704
Richard
Job Details: 02/19/2020
DISHWASHER AMANA ADB1400AGW1 Arrived onsite for the dishwasher not working. Ran diagnostics and found that nothing will work can’t run diagnostics test. Replaced control and door switch. Dishwasher started to work and run. During testing found that the drain pump is not working properly and the drain hoses are clogged. Ordering parts. .; ordrng 1 8269144A (drain hose) and 1 W10876537 (drain pump) and 1 WPW10545278 (drain hose)
Near Austin, TX 78756
Scott
Job Details: 02/18/2020
UNKNOWN UNKNOWN NISSAN
Near Austin, TX 78750
Paul
Job Details: 02/18/2020
REFRIGERATOR GE PFCS1NFZHSS Arrived onsite for a refrigerator with the temps fluctuating and water leaking from the sides of the FC door. I found the FC drain pan tube with a restriction causing water to fill the bottom of the FC and run out of the door when the unit goes into defrost. I explained to the customer that the small fluctuation in temps could be due to the unit going into defrost and that was nothing to worry about since they haven’t had any problems making ice or product being cold enough. The line needs to be unplugged and the ice needs to be removed. After getting the unit apart I found the drip pan with just water in it and it ran out when the drain tube was removed making the job a lot easier I cleared the tube and removed the ice from the bottom of the FC. Call complete.
Near New Braunfels, TX 78130
Noah D
Job Details: 02/18/2020
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site to replace control board, replaced control board and recalibrated, retested and reinspected. All tests pass. Job complete"
Near Austin, TX 78741
Kevin
Job Details: 02/18/2020
RANGE WHIRLPOOL WFG525S0HV0 "Arrived on site and inspected oven door and found black stainless surface on front door panel is beginning to peel away again. Panel has been replaced twice already. Spoke with tech line and they recommended adding more double-sided tape between panel and glass surface to correct issue. Tech line provided part number 876491, customer is going to discuss a replacement with warranty company SR7727166766"
Near Pflugerville, TX 78660
Andy
Job Details: 02/18/2020
DRYER WHIRLPOOL WED4800BQ1 "Arrived on site for dryer not heating. Tested and inspected unit and found failed cutoff and lent screen ordering needed parts (As well as associated parts to be safe) attempted to schedule from home but customer wants sooner appointment. Office to schedule return trip. ; ordrng 1 279816 (thermal cut off hi) and 1 279838 (element,heater) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 WP3387134 (thrmst-fix) and 1 WP3977767 (thrmst-fix) and 1 WPW10717210 (screen)"
Near Round Rock, TX 78665
David
Job Details: 02/18/2020
REFRIGERATOR KITCHENAID KSRP25FNSS00 "Arrived on site to diagnose refrigerator not producing any ice. Performed diagnostic and voltage checks. Jumped emitter after not getting voltage at icemaker. Unit started cycling but stopped shortly into cycle. Icemaker may be bad as well as it locked up mid cycle. If customer calls back to approve order 1 W10757851 emitter and receiver kit. Call complete."
Near Austin, TX 78703
Robert
Job Details: 02/18/2020
TRASH COMPACTOR KITCHENAID KUCS03FTSS0 Arrived onsite to replace parts previously ordered. Upon inspection we found that the kit for the motor was incomplete. Ordering parts. customer request afternoon appointment. ; ordrng 1 W10439651 (motor-drv)
Near Pflugerville, TX 78660
Scott
Job Details: 02/18/2020
REFRIGERATOR WHIRLPOOL WRT519SZDM02 Arrived on to install water line . Unable to complete repair . All parts for ice maker are missing ie lines and valve . Only ice makers itself is present in unit . Will need complete ice maker kit to complete repair . Please call to set return; ordrng 1 WPW10715708 (icemaker)
Near Lampasas, TX 76550
Al
Job Details: 02/18/2020
RANGE GE JGBS66DEK3BB "Arrived to inspect gas range not baking.Confirmed the complaint and removed the igniter and attempted to replace it, but incorrect part was sent on call.Office reordering correct part and will reschedule with the customer.; saved tckt"
Near Round Rock, TX 78664
Wesley
Job Details: 02/18/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onnsite and found ice bin damaged and prone to freezing up. Advised customer on findings. Ordering ice bin to repair. ; ordrng 1 W11185686 (ICE BIN)
Near Round Rock, TX 78665
David
Job Details: 02/18/2020
WASHER MAYTAG MVWC565FW1 "F7E6. Arrived on site to diagnose washer that was not spinning out clothes. Performed diagnostic and found F7E6 motor fault code saved. Tried testing motor and got no movement from motor. Checked harness and found broken wire in harness going to motor. Ordering new harness W11095106, and may also need motor / capacitor / control as well if shorted.. ; ordrng 1 W11095106 (harns-wire)"
Near Austin, TX 78727
David
Job Details: 02/18/2020
MICROWAVE KITCHENAID KOCE500ESS08
Near Kyle, TX 78640
Richard
Job Details: 02/18/2020
MICROWAVE KITCHENAID KMHC319ESS3 Arrived onsite for the microwave door open displaying. During testing found that upper interlock and switches were malfunctioning and lower interlock.installed new upper and lower interlocks and upper switches. Microwave tested good. Door open display is gone .
Near Austin, TX 78750
Paul
Job Details: 02/18/2020
FREEZER JENN-AIR JUD24FCECX00 Arrived onsite for a freezer with the ice maker arm catching on the drawers. I found the bale arm extension rubbing the drawer when it is opened and I explained to the customer that this was normal operation. Ms stated the lower drawer doesn’t close all the way properly. I found the self closure feature on the rails not working properly. The rails need to be replaced. Ordering W10621521 SLIDE & W10621523 SLIDE. .; ordrng 1 W10621521 (SLIDE) and 1 W10621523 (SLIDE)
Near Austin, TX 78703
Luis
Job Details: 02/18/2020
ICE MACHINE KITCHENAID KUIA18PNLS11 "Arrived on site for no ice. Ran diagnostics found recirculating pump not powering on,removed cover found water sensor harness completely corroded,removed pump harness found broken wires to pump and harness. Diagnosed unit will need pump assembly that includes sensor and a new harness Need approval for repairs."
Near Austin, TX 78744
Kevin
Job Details: 02/18/2020
WASHER WHIRLPOOL WTW8500DC5 "Arrived on site and inspected washer and found customer is experiencing residue on clothing. Per service pointer W11042572 this model already has the updated control board. Documented call with tech line, SR7727169528"
Near Austin, TX 78727
Paul
Job Details: 02/18/2020
WASHER WHIRLPOOL WET4027HW0 Arrived onsite for a washer not getting cold water. I found the cold water wall valve turned off. I turned the valve on and tested the unit in auto diagnostics. The unit is working as designed. Call complete.
Near Round Rock, TX 78665
Andy
Job Details: 02/18/2020
REFRIGERATOR LG LMXC23796D/00 Arrived on site to install previously diagnosed parts. Upon opening box for door found door did not come with any protective wrap on it and has scratch’s. Ordering new door. Office to schedule return trip. 2 hour job. No water leaks present at time of service.; ordrng 1 ADD74236521 (DOOR) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (2 HOUR JOB )
Near Austin, TX 78704
Robert
Job Details: 02/18/2020
REFRIGERATOR WHIRLPOOL WSF26C3EXF01 Arrived onsite for refrigerator icemaker not producing ice. Ran diagnostics and found that the icemaker had failed mid harvest. new icemaker was installed. Tested unit and everything is working no leaks detected. Complete
Near Georgetown, TX 78628
Cliff
Job Details: 02/18/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site to diagnose a refrigerator that is running loudly. Found no mechanical failures at this time and advised customer of compressor run noise. Added sound insulation pads on compressor to help dampen the noise. No further repairs are needed and all is working properly at this time. No leaks were found at time of service.
Near Jarrell, TX 76537
James
Job Details: 02/18/2020
RANGE WHIRLPOOL WFC150M0EB3 Arrived on site and vacuumed all broken glass from unit and inside door. Installed new inner glass and verified properly fit. Unit tests good. Job complete
Near Buda, TX 78610
Robert
Job Details: 02/18/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 Arrived onsite for refrigerator icemaker not producing ice. Ran diagnostics and found that the refrigerator door switches were not closing all the way. Installed door shims and tested. Switches are now closing. No leaks detected. Complete
Near Canyon Lake, TX 78133
Noah D
Job Details: 02/18/2020
COOKTOP KITCHENAID KICU569XSS00 "Arrived on site to inspect cooktop, upon inspection we found error E47 which is a fuse error. Need 2 people to get the cooktop out and 2 hours. ; ordrng 1 2HOURS (2 HOURS ) and 1 2PEOPLE (2 PEOPLE )"
Near Austin, TX 78721
Luis
Job Details: 02/18/2020
REFRIGERATOR WHIRLPOOL WRT138FZDM00 "Arrived on site for no cool. Pierced low side pressure reading -20 diagnosed leak in system,replaced evaporator assembly installed a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly
Near Austin, TX 78757
Luis
Job Details: 02/18/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for no ice. Ran diagnostics no errors on icemaker,ran harvest test passed,ran ice box fan passed,ran optics passed. Reset power to unit ran all diagnostics to icemaker all passed,ran fill test passed."
Near Georgetown, TX 78633
Cliff
Job Details: 02/18/2020
RANGE WHIRLPOOL WFG540H0ES1 Arrived on site to replace oven bottom for range. Replace part and tested unit. Found all is functioning properly at this time.
Near Hutto, TX 78634
Andy
Job Details: 02/18/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived on site for refrigerator unexpected defrost. Tested and inspected unit and found failed controls. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Nolanville, TX 76559
James
Job Details: 02/18/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site and found unit not cooling and no refrigerant in he system. Found dye on fresh food evaporator. Installed new compressor, drier, access valve and compressor. Vacuumed system to clear and test for leaks. Found system held vacuum and charged with 6oz 134a and tested. Unit cooling and all functions test good. Job complete"
Near Georgetown, TX 78633
Cliff
Job Details: 02/18/2020
REFRIGERATOR MAYTAG MFX2876DRM00 Arrived on site to diagnose a refrigerator that is not cooling properly. Found temperatures in both compartments above normal and ice building on top of freezer evaporator indicating refrigerant loss. Upper evaporator and compressor will need to be replaced to complete repairs. ordrng 1 3HOURJOB (3 HOUR JOB) and 1 8201675 (compressor) and 1 CLONLY (CL ONLY) and 1 W10913906 (coupler) and 1 W11116006 (evaporator) and 1 WPW10143759 (dryer)
Near Kingsland, TX 78639
Jonathan
Job Details: 02/18/2020
REFRIGERATOR KITCHENAID KRFC302ESS00 "(DM) Arrived on site for refrigerator making grinding noise. Customer pointed out where the noise is coming from(Damper control). Performed diagnostics mode and tested unit operation. Found noise coming from damper control. Gained access to the damper control and found unit failed. Replaced damper control with new part. Tested unit operations all tested good, no water leaks present. Tighten both door handles on the RC doors."
Near Marble Falls, TX 78654
Jonathan
Job Details: 02/18/2020
WASHER WHIRLPOOL WFW6620HC0 "Arrived on site for washer making a intermittent banging noise. Performed diagnostics mode and checked error codes. No errors found. Performed manual test mode and no failures occur. Ran unit in normal wash mode with mixed clothes in attempt to recreate failure. Called Whirlpool tech support and spoke Rich. Inspected stair and rotor , checked rotor bolt. Inspected shocks and springs. Checked leveling feet and found back feet not locked in place. No failures found durning service and water leaks detected. (SR# 7727160771)"
Near Cedar Park, TX 78613
Paul
Job Details: 02/18/2020
DISHWASHER KITCHENAID KDFE104HPS0 Arrived onsite for a dishwasher to replace the previous diagnosed parts. I replaced the pump and motor and tested the unit. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
Near Cedar Park, TX 78613
Lou
Job Details: 02/18/2020
REFRIGERATOR MAYTAG MSD2572VES00 "arrived on site to inspect refrigerator ice maker not working. Upon further inspection, the customer advised that when the city drained the water lines, the unit leaked water inside the FC section from the ice maker. I found the ice maker arm in the off position. I put the arm down and the ice maker began to harvest then dispensed water from the fill tube and finished harvesting. I advised the customer that the ice maker is operating as designed. No water leaks observed during service, job completed."
Near Belton, TX 76513
Al
Job Details: 02/18/2020
RANGE KITCHENAID KFEG500ESS Arrived to inspect damaged membrane.Confirmed the complaint and removed and replaced it.Reassembled and unit tested as designed.Job complete
Near Round Rock, TX 78664
Wesley
Job Details: 02/18/2020
DRYER MAYTAG MEDB835DW4 Arrived onsite and performed customer instruct concerning product design and capabilities. All checks good. Airflow is good. Advised customer on findings.
Near Round Rock, TX 78664
Wesley
Job Details: 02/18/2020
REFRIGERATOR WHIRLPOOL WRS588FIHB00 Arrived onsite and found unit not producing ice. All checks good. Unit is now operating as designed.
Near Horseshoe Bay, TX 78657
Jonathan
Job Details: 02/18/2020
REFRIGERATOR JENN-AIR JUR24FRERS00 "(DM) Arrived on site to install new door handle. Found new handle does not match the old handle. Customer would like the new handle to match. Contacted parts department, spoke with Shana, could not find a part number for the correct handle. Door handle is a after market accessory. Customer will have to contact Jenn-Air to get the correct part number."
Near Austin, TX 78731
David
Job Details: 02/18/2020
DISHWASHER WHIRLPOOL WDF590SAJM0 "Arrived on site for dishwasher that constantly stops / doesn’t drain. Customer informed me they have to keep pushing on the door and that barely works. Checked unit and found chassis was partially flexed and outer seal was wadded up causing door not to be able to close. Pulled unit out and reseated gasket. Refitted unit to be less tight in the cavity, so door can open and close. TestEd unit and all is working as designed in new spot. Call complete."
Near Waco, TX 76705
Jonathan
Job Details: 02/18/2020
DRYER WHIRLPOOL WED4815EW1 "Arrived onsite for dryer with long dry times and cold air. Inspected unit and work area. Customers dad was there and stated that it heats but will take 2 to 3 cycles to dry. Tested unit in a regular cycle and found the unit would not heat. Tested heating element, fuse, and high limit thermostat and found the fuse bad. Replaced fuse and tested unit. Unit began to heat and worked as designed. Call complete."
Near West, TX 76691
Jonathan
Job Details: 02/18/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site for refrigerator that had a dent in the door. Inspected unit and work area. Found dent on upper right hand side of door. Replaced door and unit is working as designed. Call complete.
Near McGregor, TX 76657
Jonathan
Job Details: 02/18/2020
OVEN JENN-AIR JJW2430DP03 "Arrived on site for oven with an F2 E0 touchpad error code. Inspected unit and work area. Found the unit with the stuck key error on the display. Removed error and before I could do anything else, it would come straight back. Replaced console and tested unit. Unit is working as designed. Customer also complained about the blower fan being a little too loud. Tested operation and unit is working as designed. Advised customer this is normal operation. Call complete."
Near Georgetown, TX 78633
Cliff
Job Details: 02/18/2020
OVEN JENN-AIR JJW3430DS00 Arrived on site to diagnose an oven that is giving error codes. Found stuck key error on control. Replaced the control panel and tested unit. Found all is functioning properly at this time. Unit is still under 2 yr manufacturer warranty and repairs are covered. Added pic of closing documents to sd pics.
Near Pflugerville, TX 78660
Scott
Job Details: 02/18/2020
WASHER WHIRLPOOL WTW4850HW1 "Arrived on site for washer banging sides . Ran diagnostics , no error codes . Did find unit was making a loud unusual noise in high spin . Replaced gear case . All checked normal ,no water leaks detected at time of service . Job complete ."
Near Temple, TX 76502
Al
Job Details: 02/18/2020
DRYER WHIRLPOOL WED5000DW2 "Arrived to inspect drying issues with dryer.Ran unit and unit ran, but didn’t seem to have a good exhaust.Unit blower wheel sounded like it was straining.Removed the duct and found a massive blockage of lint causing the unit not to dry properly.Cleared the blockage, reassembled and unit tested as designed.Job complete"
Near Pflugerville, TX 78660
Scott
Job Details: 02/18/2020
DRYER WHIRLPOOL WED4850HW0 Arrived on site for terminal block shorted out . Replaced terminal block with kit . Unit is in garage storage . Unable to test . Job complete .
Near Round Rock, TX 78665
Andy
Job Details: 02/18/2020
MICROWAVE WHIRLPOOL WOC75EC0HV03 Arrived on site for microwave door seal cut and door closing issues. Inspected unit and found cut is just seam and is normal. Made adjustments to door and tested open and closing operations and all operations are normal. No other repairs are needed at this time.
Near Buda, TX 78610
Robert
Job Details: 02/18/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Arrived onsite for refrigerator water dispenser having too many particulates. Called tech line and they advised us to change the filter and flush the system. SR 7727158616 office says customer is responsible for purchasing new filter.
Near Leander, TX 78641
Lou
Job Details: 02/18/2020
FREEZER WHIRLPOOL WZC3115DW00 "arrived on site to inspect freezer cooling intermittent. Upon further inspection, the customer advised that the unit will cool and then shut completely off then start cooling again. I checked amp draw to the compressor and it was good...1.21amps to 98amps. With the unit on for approximately 10-15 mins, the unit was cooling. Also found the unit plugged into a GFCI protected outlet. Due to the intermittent cooling issues, I removed and replaced the thermostat. I recommended to the customer that they plug the unit into a non-GFCI outlet as well. No water connections to the unit, job completed."
Near The Hills, TX 78738
Brandon
Job Details: 02/18/2020
WASHER WHIRLPOOL MED6630HC "Arrived on site for customer complaint of electric smell on high heat, I ran dryer on high heat, checked all electrical connections, could not duplicate smell. I informed customer of possible causes of smells, clothing tags, lint and dust contacting element, etc. unit tested good."
Near Hutto, TX 78634
Andy
Job Details: 02/18/2020
FREEZER WHIRLPOOL WRF555SDFZ09 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Round Rock, TX 78665
David
Job Details: 02/18/2020
OVEN WHIRLPOOL WOS51EC0AS01 "Arrived on site to diagnose oven with no power to control panel. Performed diagnostics and voltage checks, found voltage going to unit, but thermal fuse was open. Need to replace thermal fuse. Ordered thermal fuse WPW10545255. Return visit ; ordrng 1 WPW10545255 (fuse-thrml)"
Near Little River-Academy, TX 76554
James
Job Details: 02/18/2020
RANGE WHIRLPOOL WFC150M0EW3 Arrived on site and tested operation. Found F3 fault. Tested temp sensor and found to be good. Verified reading to control. Unit has stuck relay on control. Installed new control and tested operation. U it working properly. Job complete
Near West Lake Hills, TX 78746
Kevin
Job Details: 02/18/2020
DISHWASHER KITCHENAID KUDS02FRSS2 "Arrived on site and inspected dishwasher and found no saved error codes, ran to diagnostic cycles and washer did not stop/pause and did not generate any new error codes. Found no high drain loop then corrected it to prevent any siphoning back into dishwasher. Without error codes siphoning water could be problem, engaging float switch also raised up front of dishwasher to move water away from float switch. Observed drain pump and found it is removing water properly. Door latch also appears to secure correctly. Could not find a reason for dishwasher stopping midcycle."
Near Austin, TX 78747
Kevin
Job Details: 02/18/2020
OVEN WHIRLPOOL WFG505M0BS3 "Arrived on site and set oven to heat to 400 degrees, it reached preheat temperature in expected amount of time. Internal temperature averaged is 405, front top edge of exterior door and top outside edges are 120-130 degrees. Spoke with tech line and they said this is normal for this model and cannot be changed or adjusted. 7727158699"
Near Jarrell, TX 76537
James
Job Details: 02/18/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Arrived on site and tested operation. Found fresh food door not sealing on bottom right and freezer door not sitting square causing handles to rub. Attempted to adjust but unit will need new center hinge and shims to correct doors. ; ordrng 1 RESEARCH (SHIM KIT ) and 2 WP2183852 (shim)s and 1 WP2254618 (hinge-door) and 2 WP489467 (washer)s
Near Spring Branch, TX 78070
Noah D
Job Details: 02/18/2020
WASHER ELECTROLUX EFLW317TIW "Arrived on site to replace control for e65 error of wrong voltage to motor, replaced control and retested, all functions worked, no error message displayed even when loaded with towels. Complete"
Near Leander, TX 78641
Lou
Job Details: 02/18/2020
RANGE AMANA AER6603SFS2 "arrived on site to inspect range oven temps. Upon further inspection, I spoke to the customer by phone and they advised that their inspector tested the unit showing it to be 274 degrees on a setting of 400 degrees. Using my multimeter, I placed my thermal lead in the middle of the center rack and tested temps on Bake at 350 degrees. The temp reading at preheat was 428. My next 5 readings were 339, 389, 332, 388, 340 for an average temp of 357.6 degrees. With this oven, temps will rise above preheat temps to allow all metal inside to heat up and then the temps fluctuate to provide an even cooking. Temps must read ten degrees below and ten degrees above testing temperature. In this case, testing temp was 350; therefore, making the average temp fall between 340-360 degrees which it did..357. Also tested the cooktop and all burners are operating as designed.There are no mechanical issues with this unit. Unit is operating as designed, job completed."
Near San Marcos, TX 78666
Richard
Job Details: 02/18/2020
DRYER MAYTAG MEDC465HW0 Arrived onsite for the dryer not working properly. Installed new blower wheel that was ordered. Dryer tested good and heating up good.. complete
Near San Marcos, TX 78666
Richard
Job Details: 02/18/2020
OVEN KITCHENAID KODE507EWH04 Arrived onsite for the to replace glass door. Upon inspection customer found a gap on the bottom left hand corner of the glass door. Customer was not satisfied with cosmetic part of the door. Called tech line and they stated to have the customer address her cosmetic concerns to whirlpool customer service. Sr# 7727159040. Talked with customer and they will call whirlpool customer service and address there concerns with whirlpool. Office reschedule; saved tckt
Near Temple, TX 76502
James
Job Details: 02/18/2020
COOKTOP JENN-AIR JGD8345ADB22 Arrived on site and tested operation. Found one cartridge not igniting rear burner and no spark to the burner. Inspected assembly and found igniter and harness worn. Unit also is missing grease jar and customer asked to bring on return visit.; ordrng 1 74004053 (IGNITER) and 1 WP74005890 (terminal b) and 1 WPY707869 (jar- drain)
Near Belton, TX 76513
James
Job Details: 02/18/2020
WASHER MAYTAG MVWC465HW2 Arrived on site and found basket speed sensor fault. Inspected drive system and found belt has come off due to a sucker stick got up into dust cover and forced the belt off. Reinstalled belt and ran calibration and auto diagnostics. No faults after repair. Job complete
Near Georgetown, TX 78633
Cliff
Job Details: 02/18/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site to diagnose a refrigerator with a center mullion that is not opening properly. Found mullion not always going to full open position. Replaced mullion and tested unit. Found all is working properly at this time and no leaks were found at time of service.
Near Kempner, TX 76539
Al
Job Details: 02/18/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived to inspect refrigerator buzzing noise.Removed back to access compressor and discovered the noise was coming from the Evaporator fan.Accessed the evaporator and noticed on of the 4 screws on the evaporator cover was extremely loose causing the buzzing noise.Corrected the issue and unit now operates to customers satisfaction.All water lines were dry at the time of service.Job complete
Near Austin, TX 78759
Scott
Job Details: 02/18/2020
DISHWASHER KITCHENAID KDTE254ESS1 "Arrived on site for dish washer not operating . . Ran diagnostics got 6-2,6-1,8-1 error codes . Quoted customer for Harness only . Water line look intact.No water leaks detected . Ordering all hoses . .; ordrng 1 8269144A (drain hose) and 1 W10752242 (MAIN HARNESS ) and 1 W10878507 (hose-fill) and 1 WPW10545278 (hose-drain)"
Near Austin, TX 78731
David
Job Details: 02/18/2020
WASHER MAYTAG MHW5630HW0 "Arrived on site to diagnose LF error. Talked to customer and she to,d me the unit was filling for long periods of time intermittently again. Performed diagnostics and found F8E1 code for long fill. Called tech line and talked to Steve. Ran all 3 valves and found no obstructions or a reduced flow, all valves working as designed. Recommendation was to replace pressure switch if air trap was good. Found no problems with air trap, and no suds in pressure hose. Retested unit and was not able to recreate issue. All is working as designed. Call complete."
Near Austin, TX 78731
David
Job Details: 02/18/2020
DRYER MAYTAG MED5630HW0 "Arrived on site for dryer make noise. Ran unit and still felt some vibration and noise from the rear. Followed service bulletin for noise reduction, W11378591A. Installed pad, and also installed insulating pads under motor plate and rear of unit. Slightly bent blower housing to avoid rubbing on blower wheel. Retested unit and everything appears to be working as designed, with noise and vibration reduced. Call complete."
Near West, TX 76691
Jonathan
Job Details: 02/18/2020
WASHER WHIRLPOOL WTW8500DC5 Arrived on site for washer that is making a grinding sound when in use. Inspected unit and work area. Placed unit in service diagnostics and found an F0E3 ( overload) code. Tested unit on agitation and found the wash plate stripping. Replaced wash plate and tested unit. Unit worked as designed. Call complete.