Service History 546 - Appliance Express

We serviced a

MAYTAG WASHER

Model MAH5500BWW

Near West Lake Hills, TX 78746

Scott

Job Details: 05/11/2022

"Arrived on site for washer not filling properly. Ran diagnostics and found valve failed . Will need to order valve and also found one of the supply lines rusting out . Will need supply lines to attempt repair ; ordrng 2 TJ75SSFFB ss washer hose)s"

We serviced a

JENN-AIR RANGE

Model JGRP548HL01

Near Austin, TX 78733

Scott

Job Details: 05/11/2022

Arrived on site for broiler not working . Found connector broken off igniter . Will need broiler igniter . Bakes are working . No gas leaks detected at time of service. Call to set return.; ordrng 1 W11355920 (Broil igniter)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Austin, TX 78750

Scott

Job Details: 05/11/2022

Arrived on site to install pressure valve . Customer mentioned dripping from lights from last visit . Found water tank is not sitting correctly in filter head causing it to drip . Ordering tank . Will return with pressure valve . Call to set return ; ordrng 1 W10711460 (Water res) and 3 8567668 (Zip tie)s and 1 W10238156 (Filter head)

We serviced a

WHIRLPOOL MICROWAVE

Model KMBD104GSS00

Near Round Rock, TX 78681

Gerry C

Job Details: 05/11/2022

"Arrived to inspect door not opening. I found the issue was the ui would not respond to any inputs. I verified 4 VDC to the UI touch sense board, but it would not react. Office to order listed parts and contact the CX to arrange return service. ; ordrng 1 W11199895 (Harness) and 1 W11486764 (UI Control) and 1 W11486769 (UI Touchpad) and 1 W11445128 (Control)"

We serviced a

WHIRLPOOL DISHWASHER

Model MDB8959SKZ0

Near Georgetown, TX 78626

Gerry C

Job Details: 05/11/2022

Arrived to inspect code. I entered service test mode and found FA E2 stored in memory. I found the housing on the wax motor was cracked and likely allowing it to loose connection when heated. The unit has the copper washers on the heater and will need to be replaced per mfg. office to order vent assy. The unit has builders ELW program and is within the additional year of warranty. No leaks observed during service. ; ordrng 1 W11416460 (Vent Assy) and 1 W11568785 (Screen assy)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS00

Near Georgetown, TX 78626

Gerry C

Job Details: 05/11/2022

"Arrived to inspect ice in FC. I found the FC filled with a large amount of ice and I removed it. I could not find a direct cause of the initial icing and defrost components passed all continuity tests and there was no ice within the evaporator area. I could not test for voltage due to power out at the residence during the entire service. I found the lower gasket retention channel in the FC door allowing the gasket to move excessively and I used silicone to bond the gasket in place. The right FC door gasket was torn at the top and I could see into the chamber and there was moisture present near the control. Office to order gasket and schedule for return service to instal gasket. No leaks observed during service. ordrng 1 W10830162 (RH RC Door Gasket)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Killeen, TX 76542

Tyler

Job Details: 05/11/2022

"Arrived on site for refrigerator not cooling. Upon arrival confirmed the complaint Found both compartments at room temp, Both fans running, compressor running but drawing-3 amps. Found compressor extremely hot and drier cold. Found evap coil dry with no evidence of cooling. Found unit had sealed system failure. Will nefice to reschedule once availability is known and AHS is notifi findings for authorization. ; ordrng 1 W10570565 (Evap coil) and 1 W10575980 (Compressor) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 Nitrogen (Nitrogen) and 1 Cnote (Needs AhS autho) and 1 Cnote (Needs 2 hr ss repair)"

We serviced a

MAYTAG REFRIGERATOR

Model MFI2269VEM7

Near Copperas Cove, TX 76522

Tyler

Job Details: 05/11/2022

Arrived on site for refrigerator not sealing freezer door correctly and causing ice buildup. Upon arrival confirm complaint and after further inspection found that the cause of the door gasket not sealing right and causing the door to lean and warp when closed was due to failing slider rails. The slider rails had failed due to hot air escaping up into the freezer from the drain line and create a clogged drain line which then poured water into the freezer warping the door rails. ; ordrng 1 W10619951 (Drain tube kit)

We serviced a

KENMORE REFRIGERATOR

Model 596.7238341

Near Copperas Cove, TX 76522

Tyler

Job Details: 05/11/2022

Arrived on site for refrigerator not cooling. Upon arrival confirmed complaint but found unit unplugged with doors open on arrival. Inspected thermistor values from both compartments and found all readings between 3.01k-3k (room and compartment temp was 74 during diagnostics). Found amp drawer to inverter and compressor starting at 2 and climbing to 3 amps after 3minutes of runtime. Found drier and sealed system components all over heating within first 3 minutes causing compressor t9 shut down after 20-30 minutes found unit had a sealed system failure possible restriction. Informed customer of findings. Customer stated they dont want to continue with repairs and wants to go out and by new fridge. Will need findings reported to ahs. Call complete ; ordrng 1 Cnote (Needs findings reported to ahs)

We serviced a

GE DISHWASHER

Model GLD2850T05CS

Near Killeen, TX 76549

Tyler

Job Details: 05/11/2022

"Arrived on site for dishwasher not cleaning. Upon arrival confirmed issue and customer pointed out that rust spots on dishs and inner tub/door were getting worse. (Same symptoms as before from job# ending in 512)After further inspection I found the dishwasher racks were rusting worse then before and causing rust debri to fall into circulation pump and ge5 redistributed around unit. At time of diagnosis it would be recommended to replace main wash motor and both racks. Office will need to reach out to ahs for further autho on replacement of racks and main wash motor. If approved the following parts will need to be ordered for repairs. WD35X10381 (upper rack), WD28X10385 (lower rack), WD26X10053 (wash motor); ordrng 1 Cnote (Needs ahs reporting and autho for repairs.) and 1 Cnote (Please read att note to office from tg)"

We serviced a

GE DISHWASHER

Model GSD3425F00BB

Near Killeen, TX 76549

Tyler

Job Details: 05/11/2022

Arrived on site for dishwasher not working. Upon arrival found stable power supply and unit would power on. Found heated dry option turnf. When it was switch on unit would heat as designed. Found u it could fill and circulate water properly. Found tub bowing causing water to leak from sides when door was shut. Found leak from motor/pump asm. Also found door gasket warped and wouldnt mount into inner door. Also found inner door warping. Also found unit had signs of being previously worked on and the incorrect screws had been put on the kickplate and poked holes into tub. Found both racks rusting out causing rust debri to make motor leak worse. Found inner tub and most parts due to age of unit and safe repairs cant be done without causing more failures in unit. Will need ahs notifi issues. ; ordrng 1 Cnotes (Needs ahs updated on no status)

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near San Marcos, TX 78666

Andrey

Job Details: 05/11/2022

"Arrived on site to test unit not being secured, tested unit found missing mounting brackets, only was provided 1 bracket, ordering 2 brackets and 2 screws office to reschedule ; ordrng 2 Wp7101p062-60 (Screw)s and 2 Wp3801F935-51 (Mounting brackets)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Georgetown, TX 78633

Lou

Job Details: 05/11/2022

"Arrived on site to inspect condensation build up in refrigerator. Upon further inspection, I found condensation in the upper right corner of the RC section near the filter housing. When I went to remove the filter, the filter housing door came off. Once I got the filter removed, I found where the filter/housing had been leaking. I am ordering the filter housing and scheduled return service for 05/14/22. No filter installed until I return with parts. ; ordrng 1 WPW10394053 (Filter housing) and 1 EDR1RXD1 (Filter)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204DSS0

Near Austin, TX 78758

Wesley

Job Details: 05/11/2022

Arrived onsite and found leaking diverter on the sump and motor. D

We serviced a

GE REFRIGERATOR

Model TFX30PPDBBB

Near Bastrop, TX 78602

Joe Z

Job Details: 05/11/2022

Arrived onsite for ICEMAKER NOT PRODUCING-ALL OF THE PIECES OF THE ICEMAKER ARE ON THE FLOOR BEHIND THE FRIDGE. Upon arrival found water valve laying behind the unit on the floor. Could not find a spoke to secure it on the unit. Also the ice maker fill hose is completely pulled out of the back of unit. Also RC and FC temps are rising after a sealed system repair was just made. Spoke to CS and he will be taking over this call.; O-emld tckt

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Leander, TX 78641

Vincent

Job Details: 05/11/2022

"Arrived on site for microwave, inspected unit and work area. Light under microwave would not turn off and button to light would not respond replaced panel but light would still not turn off will have to order main control and replace it. Office to order parts and reschedule. ; ordrng 1 W11545876 (Main control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Bastrop, TX 78602

Joe Z

Job Details: 05/11/2022

"Arrived onsite to install previously diagnosed parts. Replaced both thermistor harnesses, UI, shims, and control. Tested unit and cooling began in the RC section. Told customer will take some time for both FC and RC to reach temperatures. Upon completion the water dispenser did not dispense water. This was unrelated to the repair that was made. Spoke with CS. CS will be ordering parts for a return visit..CS will have office reschedule. ; O-emld tckt"

We serviced a

GE MICROWAVE

Model CEB1599SJ2SS

Near The Hills, TX 78738

Brandon

Job Details: 05/11/2022

"Arrived on site to inspect unit for not powering on, I found failed thermostat. I jumped thermostat to test unit further and found high voltage transformer failed and caused capacitor, magnetron and diode to fail. Ordering all parts.; ordrng 1 WB24X27107 (Thermostat) and 1 WB24X25617 (Transformer) and 1 WB27X27078 (Capacitor) and 1 WB26X28935 (Diode) and 1 WB26X23320 (Magnetron) and 1 Cnote (Auth/office to reschedule)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Leander, TX 78641

Vincent

Job Details: 05/11/2022

"Arrived on site for refrigerator not dispensing ice, at arrival I inspected unit and work area. Found Doris suctioning causing it not dispense ice because the doors are not making a correct contact with door switches. Also customer explained to me that water had stopped dispensing at the water dispenser. I replaced the valve and the filter Head with reservoir and nothing changed. The water line that runs through the chassis has frozen up. Will need to be replaced along with the door gaskets. Office to order parts and reschedule for return visit. No water leaks detected during service.; ordrng 1 W11367364 (Water tube) and 2 W10830274 (Door gaskets)s"

We serviced a

KITCHENAID REFRIGERATOR

Model KSSS42QJX00

Near Austin, TX 78759

Wesley

Job Details: 05/11/2022

Arrived onsite and found unit operating with failed sealed system. Not cooling but fans and compressor running. Advised customer that the evap was out of stock and an eta was not available. Full rebuild required; ordrng 1 212643 (Sealer gum) and 1 WPW10143759 (Uv drier) and 1 W11506635 (Coupler) and 1 WP2004545 (Heater pan) and 1 4388574 (Evaporator) and 1 2003002 (Heat exchanger) and 1 W10309994 (Compressor)

We serviced a

JENN-AIR ICE MACHINE

Model JIM159XYRS0

Near Austin, TX 78733

Luis

Job Details: 05/11/2022

"Arrived on site. Per customer they ran a clean cycle,led indicator staying lit to run clean cycle,ran diagnostics weak water flow from valve,water filling in bin drain pump not draining water. Unit will need a new water valve,recirculating pump and external drain pump. ; ordrng 1 W10897719 (Valve) and 1 W11542867 (Recirculating pump) and 1 W10825875 (External drain pump)"

We serviced a

KITCHENAID ICE MACHINE

Model KUIC15PHZS0

Near New Braunfels, TX 78130

Andrew

Job Details: 05/11/2022

Arrived On site to test unit for no ice production. Found all functions operating. Found pressures were 50psi low side and 100psi high side. Compressor extremely hot and pulling constant 2amps. Recommend replacing compressor. Ordering sealed system components. Needing approval from warranty and 2hrs on return visit. Office to reschedule. ; ordrng 1 WPW10218037 (Evap) and 1 WPW10605286 (Compressor) and 1 W10843121 (Non-UV) and 1 TJ90SF8404 (Access)

We serviced a

SAMSUNG REFRIGERATOR

Model RF28HDEDBSR/AA

Near San Marcos, TX 78666

Andrey

Job Details: 05/11/2022

"Arrived on site to test unit for scrapping noise, tested unit found RC evap fan is not running, customer stated that it ran yesterday but scrapping very loud and then just stopped, evaporator is frozen over with frost coming out from vents, need cover, part was run without, will need to return with pre screened parts ,office to reschedule ; O-emld tckt"

We serviced a

WHIRLPOOL COMPACTOR

Model GX900QPHS0

Near Leander, TX 78645

Justin

Job Details: 05/11/2022

Arrived on site to install previously diagnosed parts. I installed the new switch and the unit still did not work as designed. I removed the switch. I then gained access to the motor and found blue to brown closed. This indicates a circuit stuck closed in the motor. Due to this the unit continues to move up and thump against the top. In order to repair the unit it will need a new motor. Call complete.;

We serviced a

WHIRLPOOL DISHWASHER

Model KDPM704KPS0

Near Austin, TX 78703

Matthew

Job Details: 05/11/2022

"Arrived onsite for dishwasher still not completing a cycle. Upon arrival put unit in diagnostics and found stored error codes F3E1- thermistor OWI open/short, F9E1 not draining , F8E2 inlet fill valve electrical problem. Cleared codes and ran auto test. Test completed but error F3E1 resurfaced. Cleared code and ran normal cycle. after 15 minutes and unit did not want to drain. Call tech line for assistance. Tech ohmed OWI and drain pump. OWI was fine but drain pump was not. Tech recommended replacing Control and drain pump. Before scheduling check for concession. Ordering parts if customer wants to proceed with repair depending on outcome with Kitchenaid. Office to reschedule ; ordrng 1 W11410464 (Sensor)"

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2089HES

Near Austin, TX 78753

Joe Z

Job Details: 05/11/2022

"Arrived onsite for 50 DEG IN FRIDGE AND 25 DEG IN FREEZER, CAN HEAR SLIGHT LOW BUZZING OFF AND ON FROM BACK . Upon arrival fund start device would just click and there is no amps to compressor. Need to replace start device to be able to operate compressor. ; ordrng 1 W10613606 (Start device)"

We serviced a

WHIRLPOOL WASHER

Model LSB6200KQ0

Near Austin, TX 78739

Andrey

Job Details: 05/11/2022

"Arrived on site to replace previously diagnosed gear case and clutch, replaced parts tested unit, found also the timer is buzzing loud and not advancing properly, dog agitator clutch is stripped will need new agitator and balancing ring has separated from basket, will need a basket to complete this job, office to get authorization and reschedule ; ordrng 1 WP3951702 (Timer) and 1 WP3951744 (Agitator) and 1 285868 (Plugs) and 1 W10389329 (Basket)"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Pflugerville, TX 78660

Wesley

Job Details: 05/10/2022

Arrived onsite and found unit not heating. Tested outlet and unit does not have proper voltage under load missing a leg of power. Advised customer and maintenance on issue. Unit is otherwise operating as designed.

We serviced a

WHIRLPOOL MICROWAVE

Model WMC50522AS1

Near Austin, TX 78738

James

Job Details: 05/10/2022

Performed streem diagnosis. Found door release not opening door every time and customer is having to mess with the release to get the door to open. Cause of failure is in the release latch behind the control but no parts can be ordered for this unit. Unit comes with replacement only warranty and manufacturer does not supply part numbers to replace any parts.

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ1

Near Liberty Hill, TX 78642

Cliff

Job Details: 05/10/2022

Arrived on site to diagnose a range that is not baking. Found lower drawer over full. Advised customer that items that slide over the back of the drawer can contact ignitor wiring and prevent oven from baking. No further repairs needed.

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC0

Near Killeen, TX 76549

Gerry C

Job Details: 05/10/2022

"Arrived to instal previously diagnosed and ordered part. I installed the replacement outer clamp and tested the unit within service test mode. It operated as designed and there were no detectable leaks form the door. Operational test good, no leaks observed during service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Briggs, TX 78608

Cliff

Job Details: 05/10/2022

Arrived on site to diagnose a refrigerator that is not cooling. Found start device for compressor failed and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Belton, TX 76513

Gerry C

Job Details: 05/10/2022

Arrived to instal previously diagnosed and ordered part. I removed the temporary repaired section and installed the adapter fitting. I tested the unit and there were no leaks. Operational test good.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Jarrell, TX 76537

Gerry C

Job Details: 05/10/2022

"Arrived to instal previously diagnosed and ordered part. I removed the faulty spin basket and installed the replacement. I recalibrated through service mode and tested. The chassis required adjustment to center the basket and after complete, the unit operated as designed. No leaks observed during service."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Austin, TX 78745

Leonardo

Job Details: 05/10/2022

Arrived on site to test unit for unit not draining. Test unit and found plug on disposal still on not allowing unit to drain. Removed plug test unit and unit test good job complete

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FS2

Near Austin, TX 78745

Leonardo

Job Details: 05/10/2022

Arrived on site to replace harness. Replaced harness unit is in maintenance garage cant test unit job complete.

We serviced a

WHIRLPOOL RANGE

Model WEG750H0HZ0

Near Austin, TX 78745

Leonardo

Job Details: 05/10/2022

Arrived on site to test unit for oven turning on by it self. As soon as you plugg the unit in the oven comes on with out anyone turning it on. Found ation that damaged control board and ui and module advised customer it wont be covered due to ation job complete.

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Round Rock, TX 78681

Vincent

Job Details: 05/10/2022

Arrived on site for softener still not dispensing. CX for new valve Unit should operate as designed. No water leaks detected during service. Job completed.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519FB1

Near Taylor, TX 76574

Kimo

Job Details: 05/10/2022

"Arrived onsite for MW not heating when using any of its sensing modes. Upon inspection I found f4e4 code stored. I fouled tech sheets and power cycled unit and tested unit in it sensing mode (popcorn, freezing food etc.) and found unit operating as designed. Job complete"

We serviced a

KITCHENAID DISHWASHER

Model KDTE254ESS2

Near Austin, TX 78703

Scott

Job Details: 05/10/2022

Arrived on site for for right side upper rack falling off. Found tab on adjuster broken . Replaced adjuster . Rack is staying in place on track . No other issues found. Job complete

We serviced a

WHIRLPOOL OVEN

Model WFG720H0AS0

Near Austin, TX 78703

Scott

Job Details: 05/10/2022

Arrived on site for bake not igniting but broil working . Found spark control board had burn make on control. Replaced control. Unit is igniting now . Ran preheat . All checked normal. No gas leaks detected at time of service. Part 266.90. 199.75. Collected 505.15 cc . Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ02

Near New Braunfels, TX 78130

Andrey

Job Details: 05/10/2022

"Arrived on site to inspect unit for liner detects, inspected unit found multiple cracks and holes in liner, customer Insisted that whirlpool told her that unit is still covered under warranty and the liner would be completely replaced, uploaded pictures office and whirlpool to review and determine how it should be Handled, at this time job complete"

We serviced a

SAMSUNG REFRIGERATOR

Model RFG298HDWP/XAA

Near New Braunfels, TX 78130

Andrey

Job Details: 05/10/2022

"Arrived on site to test unit for no cool, tested unit found fan not running and RC evaporator frozen over, cover broke apart when removing it, defrosted evaporator and found cracked liner in back of evaporator saturated liner with water, causing warm air to leak in freezing evaporator, liner is cant be repaired making unit Non-repairable, replaced cover the unit is now cooling job complete"

We serviced a

WHIRLPOOL COOKTOP

Model W5CE3024XB00

Near New Braunfels, TX 78130

Andrey

Job Details: 05/10/2022

"Arrived on site to replace previously diagnosed front right burner and infinite switch, replaced parts tested unit unit now running as designed

We serviced a

KITCHENAID OVEN

Model KEBS107SSS04

Near New Braunfels, TX 78132

Andrey

Job Details: 05/10/2022

"Arrived on site to replace previously diagnosed hidden bake element, verified that Element was needed, replaced element, tested unit unit is now heating as designed,

We serviced a

AMANA DRYER

Model NED5800HW0

Near Lampasas, TX 76550

Tyler

Job Details: 05/10/2022

Arrived on site for dryer needing previously diagnosed ui control. Upon arrival installed required parts. Reassembled and found no errors in diagnostics and also found u it functioning as designed. Call complete

We serviced a

WHIRLPOOL WASHER

Model WFW6620HW0

Near Marion, TX 78124

Andrew

Job Details: 05/10/2022

Arrived on site to test unit for no drain. Found unit not receiving voltage. Reset breaker and unit now working properly. Found drain pump engaging but draining slowly. Found connection worked itself loose preventing drain pump from nagging properly. Secured connection and zip tied to prevent it from working itself loose. No leaks detected. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Hutto, TX 78634

Matthew

Job Details: 05/10/2022

"Arrived onsite to replace previously diagnosed parts. Upon arrival found unit uninstalled from area. Questioned customer about it and stated there was a leaking coming from the dishwasher. Customer also had water shut off. Inspected unit and found water behind the unit and water dripping from the drain hose area. Customer stated he replaced the hose thinking that was causing the error code. Hose does not appear to be the correct size (diameter) or length. The clamp that is being used looks overly tight and pinching the hose connector and thats where water is dripping. Notified customer that that is not covered and he would need to have that repaired or risk floor damage. Replaced Console and UI panel. And ran test. All components are working other than when the unit goes into the drain cycle the unit leaks more from the hose. Notified customer not to use until he gets that fixed. Also the hose does not have a high loop, allowing water to back flow into drain hose and continue to drip. Left unit out per customer request so that he can clean water dripping as it happens. Job complete"

We serviced a

LG DRYER

Model DLE7177RM

Near Hutto, TX 78634

Matthew

Job Details: 05/10/2022

Arrived onsite for dryer making noise when in use. Upon arrival noise was apparent. Dissembled unit and found locked support wheels and worn belt. customer 117.70 for parts and 205.75 for service and 320.45 before taxes. Customer approved. Replaced wheels (3) and belt. Tested unit and unit is functioning properly. No noise at this time. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KUDE40FXSS0

Near New Braunfels, TX 78132

Andrey

Job Details: 05/10/2022

"Arrived on site to replace previously diagnosed sump assembly, replaced sump, ran unit in normal wash for 30 min, no leaks detected and unit is running good,

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Hutto, TX 78634

Matthew

Job Details: 05/10/2022

Arrived onsite for refrigerator not cooling. Upon arrival inspected unit. Found unit frosted over in evaporator section. Lack of air flow causing warmer temperature in cabinet. Ran diagnostics and found open circuit in defrost. Thawed ice to access evaporator. Found disconnect at freezer harness to heater connector. The pin came loose. Reset pin. Circuit closed and heater was now activated. Unit is now functioning properly. Job complete

We serviced a

MAYTAG MICROWAVE

Model UMC5200BAS

Near Georgetown, TX 78633

Lou

Job Details: 05/10/2022

"Arrived on site to inspect microwave tripping breaker. Upon further inspection, the customer advised that they opened the unit door and the breaker tripped. They turned the breaker back on and the unit would not respond. I pulled the unit form the cabinets and removed the cover. Tested the fuse and found it bad. Tested the door switches and found the monitor switch bad. I the customer to replace the switches and fuse and I removed and replaced the switches and fuse and when I went to test the unit, it made a loud noise and the breaker tripped again. I found the transformer is bad and is discontinued. Advised the customer of my findings and that the unit is not repairable. Customer the and of 211.36 (195.25+tax) with CC (232.50 CC ML4399). Job completed."

We serviced a

GE DISHWASHER

Model CDT835SSJ0SS

Near Georgetown, TX 78628

Lou

Job Details: 05/10/2022

"Arrived on site to inspect dishwasher not working/getting close door error. Upon further inspection, I found the display showing close door press start and when I did such, the unit failed to operate. Customer said they recently replaced the door latch and the unit operated once or twice and stopped again. I pulled the unit out to gain access to the latch and tested the latch and it was good. I tested continuity to the harness and it was good. Tested voltage to the unit and its getting 125V. I inspected the main control and found the Service LED not on. Cycled power to reset and it continues to fail. I the customer 246.25 for service/ fees and 133.20 for the main control for a including tax of 410.75. Customer agreed to the repair and with CC (410.75 CC XY34FH). Removed and replaced the control and retested and unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

MAYTAG DRYER

Model MEDE300VW1

Near Georgetown, TX 78628

Lou

Job Details: 05/10/2022

"Arrived on site to install previously diagnosed and ordered parts. Due to the rollers, belt, tension pulley and element failures, I removed and replaced the mentioned parts and tested. Unit is operating as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS00

Near The Hills, TX 78738

Kevin

Job Details: 05/10/2022

"Arrived outside and inspected refrigerator and found modification to fill two made by previous technician did not hold. Sent pictures to KB/service management. A new door will be needed to correct issue

We serviced a

KITCHENAID DISHWASHER

Model KDTE204ESS4

Near Austin, TX 78738

Kevin

Job Details: 05/10/2022

"Arrived on sites and found saved Error codes 4/3, 7/1, 2/1, ran a diagnostic cycle and town wash motor has failed. After replacement confirmed dishwasher is operating normally by running a cycle again, job complete"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Cedar Creek, TX 78612

Joe Z

Job Details: 05/10/2022

Arrived onsite for Not Starting or Operating. Upon arrival found 120 at junction box. Pulled unit from cabinet to check for leaks at element to harness and found wires chewed up by s. To pictures of both sides of unit. Unable to make repairs due to ation. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Seguin, TX 78155

Andrew

Job Details: 05/10/2022

"Arrived on site to test unit for soap not dissolving. Found wash motor engaging and valve filled properly. Noticed spray arms were not turning. Pulled unit out and inspected. Found diverter was not connected. Secured connection, tested unit, unit now working properly. No leaks detected. Advised to run hot water at sink prior to using unit to prevent element from disengaging. Job complete."

We serviced a

WHIRLPOOL DRYER

Model MED5630HC2

Near Manor, TX 78653

Joe Z

Job Details: 05/10/2022

Arrived onsite to install previously diagnosed parts. Replaced thermistor and wiring harness. Test unit and unit now operates a designed. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Manor, TX 78653

Joe Z

Job Details: 05/10/2022

Arrived onsite for Dryer not working. Upon arrival check voltage at block and all is correct. Found bad thermal fuse. Replaced thermal fuse and unit operates as designed. Explained to customer the importance of cleaning vent at least once a year. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW4950HW2

Near Buda, TX 78610

Brandon

Job Details: 05/10/2022

"Arrived on site to inspect unit for noise issues, found noise coming from cam, I replaced cam, ran calibration, unit tested good."

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Buda, TX 78610

Brandon

Job Details: 05/10/2022

"Arrived on site to inspect unit for error codes, found out of balance error codes, instructed customer on use of washer, tested good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM03

Near Dripping Springs, TX 78620

Brandon

Job Details: 05/10/2022

"Arrived on site to inspect unit for gasket issues as well as freezer drawer issues, found model and serial did not match their warranty paperwork, and unit was not in warranty. I customer for new gasket, but gasket was still sealing properly.

We serviced a

SAMSUNG REFRIGERATOR

Model RS25J500DSR/AA

Near Seguin, TX 78155

Andrew

Job Details: 05/10/2022

"Arrived on site to test unit for leaking water. Found evap drain tube clogged. Removed foam restriction and ice build up. Tested unit, unit now working as designed. Job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Hutto, TX 78634

Matthew

Job Details: 05/10/2022

Arrived onsite for dishwasher not drying dishes. Upon arrival customer had finished washing a load for review. Opened door and could still feel heat. All dishes on bottom rack were dry. Some dishes on upper rack were wet but due to loading and materials. Instructed customer on proper loading and drying on different materials (plastic remaining wet). Ran diagnostics and all checked good. No error codes. No leaks present at this time. Job complete

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCF72DKL01

Near Georgetown, TX 78628

Lou

Job Details: 05/10/2022

"Arrived on site to install previously diagnosed and ordered parts. Due to the sealed system leaking refrigerant, I removed and replaced the compressor, access valve and UV dye drier. I removed the discharge tube from the condenser and cleaned up the area of the leak. Sanded and cleaned the ends of the discharge tube and condenser coil tube and re-soldered them together. Vacuumed the system and pressures held at -30/0. Installed 5oz of R134a refrigerant and monitored pressures. Once the unit equalized and plugged the unit in and monitored pressures and they held at 0/135. Cleaned the refrigerant from the unit best I could. No water leaks observed during service, job completed. I recommended that the customer allow the unit to cool for at least 24/48 hours before placing items back inside."

We serviced a

KITCHENAID OVEN

Model KEBS209BSS00

Near Blanco, TX 78606

Brandon

Job Details: 05/10/2022

"Arrived on site to inspect unit for not powering on, found failed thermal fuse, I replaced fuse and tested cooling fan, found failed upper cooling fan, I replaced upper cooling fan, unit test good. fuse was covered under warranty.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS6

Near Austin, TX 78758

Wesley

Job Details: 05/10/2022

Arrived onsite for but not powering on and found loose interlock had allowed online fuse to short. Corrected switch and replaced fuse. Unit is now operating as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Austin, TX 78749

Luis

Job Details: 05/10/2022

"Arrived on site. Replaced the evaporator,compressor and filter drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Austin, TX 78747

Luis

Job Details: 05/10/2022

"Arrived on site for no water and damaged gasket. Found water line kinked at valve,removed kink checked water flow good,replaced defective right side gasket checked door seal good."

We serviced a

LG WASHER

Model WM3500CW

Near Blanco, TX 78606

Brandon

Job Details: 05/10/2022

"Arrived on site to replace drain pump, after replacing pump, unit tested good.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Georgetown, TX 78628

Lou

Job Details: 05/10/2022

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the sump/motor assembly and tested. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29BBMS02

Near Georgetown, TX 78633

Gerry C

Job Details: 05/10/2022

"Arrived to instal previously diagnosed and ordered parts. I recovered the refrigerant and then removed and replaced the compressor, dye drier and service port. I vacuumed the system until the vacuum pump reached maximum depth and then monitored the vacuum for an additional 15 minutes. Holding vacuum, I charged the system with the MFG prescribed 5.5oz of refrigerant and tested. The unit operated as designed and I replaced the faulty door gasket. I advised the CX that the unit may take up to 48 hours to completely cool and start ice production. No leaks observed during service."

We serviced a

WHIRLPOOL FREEZER

Model WRF555SDFZ12

Near Austin, TX 78744

Luis

Job Details: 05/10/2022

"Arrived on site. Replaced main control,removed evaporator cover found heater harness not fully seated to harness,removed harness found bent pin in heater harness preventing a power connection,adjusted pin secured harness connection."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM01

Near Austin, TX 78756

Luis

Job Details: 05/10/2022

"Arrived on site for no cool and loud noise. Removed compressor cover found dye traces dye to manufacture weld joint from discharge tube to condenser coil braze joint,loud noise from compressor. Replaced compressor,drier repaired weld joint on condenser coil. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."

We serviced a

AMANA RANGE

Model ACR4303MFB4

Near Waco, TX 76711

Jonathan M

Job Details: 05/10/2022

Arrived on site for a range that is flashing a main control fault error message. Inspected unit and work area. Confirmed the customers complaint and disassembled the back panel. Found five live es on the backside of the control which caused the failure. I did advise the customer that warranty would not cover this repair due to ation damage. Customer is going to attempt to repair at themselves by buying the control. Advise the customer to get rid of the es first prior to installing the new control so they dont deal with this issue again. All complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC500ESS00

Near Waco, TX 76712

Jonathan M

Job Details: 05/10/2022

Arrived on site for a refrigerator thats not making ice. Inspected unit and work area. The customer advised that the unit started to make ice a few days ago but it had not been working for over a week. Tested the icemaker function and found the unit working properly. Went ahead and replace the icemaker just in case due to her issue of the unit not working properly for over a week. Tested the unit and the unit is now working as designed. Call complete.

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Robinson, TX 76706

Jonathan M

Job Details: 05/10/2022

Arrived on site for a dryer that is not drying clothes. Inspected unit and work area. The customer advised that it takes 3 to 4 cycles in order to dry clothes even though the unit does get hot. Used the vent tester kit on the unit and found the vent tester showing poor airflow for all dryers. Tested the unit again without the vent hose attached and found airflow good for all dryers. Checked the vent hose on the back and could not see any obstruction so I advise the customer that the issue would have to be with the vent going through the home. The unit is working as designed. Call complete.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Lorena, TX 76655

Jonathan M

Job Details: 05/10/2022

Arrived on site for a washing machine that wont advance past the sensing portion of the cycle. Inspected unit and work area. Could not locate a model or serial tag on the unit. Were in the unit three diagnostics and found an F7 E1 (basket speed fault) and F7 E7 (motor unable to reach target rpm) error codes. I tested the unit and manual high speed spin and found the basket spinning but the unit shut down the spin after 45 seconds. Checked underneath the washer and found evidence of ation inside the washer. Found a dead and a rats nest inside of the gearcase housing. Spoke to claims and was advised not to proceed any further with repair due to multiple issues with ation and no model and serial tag. Advise the customer of both issues and the customer is going to get themselves a new washer. Call complete.

We serviced a

GE DISHWASHER

Model GDF510PSD2SS

Near Kempner, TX 76539

Tyler

Job Details: 05/10/2022

Arrived on site for dishwasher needing previously diagnosed drain motor(under warranty). Upon arrival reconf8rmed issue and double checked prior diagnosis. Installed drain motor then ran dishwasher on multiple cycles with customer present to insure u it could drain as designed. Found no leaks and unit completely drained as designed. Call complete

We serviced a

SAMSUNG REFRIGERATOR

Model RF268ABRS

Near Copperas Cove, TX 76522

Tyler

Job Details: 05/10/2022

"Arrived on site for fridge with failing gaskets and broken crisper drawer cover. Upon arrival confirmed complaint and found gaskets failing to seal and breaking apart. Received autho for replacing gaskets and customer 187.85(tax included) for cover, customer and found cheaper option. Replaced both gaskets on rc doors and found unit sealing as designed. Call complete"

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Fort Hood, TX 76544

Tyler

Job Details: 05/10/2022

"Arrived on site for washer needing previously diagnosed rebuild. Upon arrival installed all required parts. Reassembled and tested unit after factory reset. Found unit filling, holding water, agitating, spinning and draining as designed. Call complete"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X16DW06

Near Manor, TX 78653

Joe Z

Job Details: 05/10/2022

"Arrived onsite for Not Powering On - Not Operating. Upon arrival found operating, but not cooling. Found evaporator covered over in ice. Ran diagnostics to force heater. Heater operates as designed. Evap motor operates as designed. Checked resistance of thermistors and resistance was way off. Replacing both thermistors. Customer will monitor unit and call us back if issues continue. Job complete"

We serviced a

WHIRLPOOL DRYER

Model NED4655EW1

Near New Braunfels, TX 78130

Andrey

Job Details: 05/10/2022

"Arrived on site to test unit for no heat, tested unit found all sensors are good, checked power and found L2 in grounded to neutral, getting 120 from L1-N and 120 from L2-N, no voltage from L1-L2, advised customer to get to address issue, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Manor, TX 78653

Joe Z

Job Details: 05/10/2022

"Arrived onsite for Clicking Noise . Upon arrival unit is operating and did not hear any abnormal noises. Inspected unit and there was no frost or ice build up on any panels or evaporator. RC temperature is 36 and FC -2. Ran diagnostics to Force run all components and all components operate a designed with no abnormal sounds. After all test were completed,could not duplicate the sound. The customer did mention that he had turned unit off and removed all shelves and bins. After quite a bit of time had passed and customer replaced all shelves and bins, plugged in unit and sound had not returned. Customer will monitor unit and record the sound if it returns. No repair to be made today. Job complete"

We serviced a

ELECTROLUX REFRIGERATOR

Model EW23BC71IS0

Near New Braunfels, TX 78130

Andrey

Job Details: 05/10/2022

"Arrived on site to test unit for failed gaskets, tested unit found both RC gasket cracked and broken mullion FC gas has no air leaks, will need mullion and RC gaskets to complete job, replaced parts, advised customer to allow 2-4 days to allow gaskets to seal correctly, unit is now functioning as designed no leaks detected job complete"

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW2

Near Austin, TX 78753

Joe Z

Job Details: 05/10/2022

"Arrived onsite unit for NOT DRAINING PROPERLY AND SEEMS TO CUT OFF RANDOMLY . Upon arrival got 4 error codes. F0-E2 over suds, F9-E1 long drain, F8-E1 valve failure , F0-E1 load in drum during clean cycle. Found drain pump completely clogged with debris, also found tenant using incorrect detergent as well as too much detergent causing an oversuds issue. Cleaned out drain pump and dispenser. Test unit and unit operates correctly. No leaks present at this time. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC48QKS00

Near Austin, TX 78730

Luis

Job Details: 05/10/2022

"Arrived on site for door seal issues. Found corner of fresh food gasket not sealing to cabinet,remolded gasket checked door seal good. Found water leaking from freezer door,checked door found rust on door liner,insulation void in door causing moisture build up and rusting for repair unit would need a new freezer door and door is discontinued.

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC

Near Belton, TX 76513

Jonathan M

Job Details: 05/10/2022

"Arrived on site for a washing machine that is leaking during operation. Inspected unit and work area. Confirmed the customers complaint and checked the Bellow. Found the gasket had three tears on the right hand side of the gasket. via . Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Austin, TX 78754

Joe Z

Job Details: 05/10/2022

"Arrived onsite for special project. Upon arrival found RC lights are dim and FC light is completely out. Checked wiring and switches, all are good . Need to replace FC module. Replaced freezer module and lights now functioning correctly. Job complete"

We serviced a

WHIRLPOOL OVEN

Model WFG320M0BS

Near Andice, TX 78628

Vincent

Job Details: 05/10/2022

"Arrived on site for range, inspected unit and work area. CX explained that oven when operation it would smoke. Removed drip pan and there was food oil just burning away. Advised CX to clean drip pan and let them know that its supper sharp. Unit is operation as designed. No gas leaks detected during service, Jon completed."

We serviced a

AMANA RANGE

Model AGR5330BAS3

Near Leander, TX 78641

Vincent

Job Details: 05/10/2022

"Arrived on site for range, inspected unit and work area. CX explained to me seal on the oven was torn. I inspected seal and it was torn. Removed old seal and replaced it with new one. No gas leaks detected during service, job completed."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Georgetown, TX 78626

Kimo

Job Details: 05/10/2022

Arrived onsite for MW with vent hood light not working p. Upon inspection I found that the light bulbs had blown. I advised customer that the bulb needs to be changed to regain function. Customer elected to pursue bulb elsewhere. And install it himself. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Leander, TX 78641

Vincent

Job Details: 05/10/2022

"Arrived on site for dryer, inspected unit and work area. CX complaint was unit is not drying properly. Tested airflow with Whirlpool vent test kit and units venting is clogged. Advised CX to get vents cleaned out. Job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Leander, TX 78641

Vincent

Job Details: 05/10/2022

"Arrived on site for refrigerator, inspected unit and work area. CX explained unit drawers in the fresh food compartment where not closing properly. Inspected drawers and found extra brackets on shelves slide that where not needed and I removed them and tested. Unit is now operating as designed. No water leaks where detected during service. Job completed."

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Georgetown, TX 78626

Kimo

Job Details: 05/10/2022

Arrived onsite for dryer not heating. Upon inspection I found that all fuses and thermistors were good so is the heating element. I check voltage at the wall and found that there was only 120vac there I reset breaker and found no change. I advised cx and apartment office that they should have a come out and check checks the wiring in the apartment

We serviced a

SAMSUNG MICROWAVE

Model Mw880BSA

Near Austin, TX 78748

Leonardo

Job Details: 05/10/2022

Arrived on site to test unit for unit continues to run when door open and unit sparking here and there inside. Test unit and found paint stripping inside and rust showing up making unit spark. Cant touch up unit to large of an area cant guarantee repair.

We serviced a

WHIRLPOOL DISHWASHER

Model KDFM404KPS0

Near Austin, TX 78749

Leonardo

Job Details: 05/10/2022

Arrived on site to test replace board and console. Replaced both parts test unit and unit powering on job complete.

We serviced a

WHIRLPOOL RANGE

Model WFG975H0HZ1

Near Austin, TX 78721

Leonardo

Job Details: 05/10/2022

Arrived on site to test unit for gas smell when oven on use. Customer said they will smell gas when cooking at 350? for 2-3 hours. Test unit no gas leaks at regular valve or bake burner. Called Techline test unit with Techline and per Techline unit giving gas smell from oven turning on and off for so long job complete. SR#7733622108

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Pflugerville, TX 78660

Matthew

Job Details: 05/10/2022

Arrived onsite to replace previously diagnosed parts. Replaced failed drain pump and special project heating element. Tested unit and unit is functioning properly. No leaks present at this time. Job complete