Near Austin, TX 78732
David
Job Details: 02/19/2020
RANGE GE CGU366SEHSS "arrived on site to diagnose a cooktop that was sputtering out in low power settings, causing reigniters to constantly be going off. This appears to be all the burners and is not isolated to one, so a simple valve adjustment would not work. Orifices look good and are not clogged. Recommended repair is the pressure regulator, WB21K10137. Need to get AUTHO and also a 2 man job. Unit is in custom cabinets and countertops and is very heavy, will need 2nd man to make sure nothing gets damaged if unit has to be removed. Office to reschedule with AUTHO and 2MAN.; ordrng 1 2MAN (2MAN) and 1 AUTHO (AUTHO) and 1 WB21K10137 (regulator)"
Near Smithville, TX 78957
Cliff
Job Details: 02/19/2020
RANGE AMANA ACR4303MFB3
Near Austin, TX 78723
Leonardo
Job Details: 02/19/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 .
Near Austin, TX 78750
Paul
Job Details: 02/19/2020
REFRIGERATOR MAYTAG MFI2569VEM1 Arrived onsite for a refrigerator with the temps getting warm in both compartments. I found the compressor not starting and the overload tripping due to a failed start device. The start device needs to be replaced. I replaced the start device and the unit is working as designed. Call complete.
Near Austin, TX 78727
David
Job Details: 02/19/2020
MICROWAVE KITCHENAID KOCE500ESS08 arrived on site to install previously diagnosed parts to repair light on and bent hinge condition. Installed new hinges and new inner door panel. Retested unit and all is working as designed. Call complete.
Near Temple, TX 76502
Al
Job Details: 02/19/2020
WASHER MAYTAG MVWB835DW4 "Arrived to inspect washer SHIFT FAULT ERROR.Confirmed the complaint and ran diagnostics test mode and unit didn’t complete the spin.Removed and replaced the gear case, wash plate, rotor, stator and pump"
Near Waco, TX 76706
Jonathan
Job Details: 02/19/2020
RANGE AMANA AGR5330BAW3 "Arrived on site for range that would not ignite. Inspected unit and work area. Found cooktop hanging and removed from frame. Unit would release gas but would not ignite any of the burners. Tested module and found it open. Replaced module and tested unit. Front two burners wou,d not light, lifted up cooktop to see if there was an issue and both front two gas lines are broken and completely separated.
Near Seguin, TX 78155
Noah D
Job Details: 02/19/2020
DISHWASHER WHIRLPOOL WDT710PAHW1 "Arrived on site to inspect washer for leak, upon inspection found a error code for a float sensor, float sensor had become misaligned and didn’t click, tested switch for continuity and it passed, realigned switch and placed float sensor back. Ran multiple cycle and found no leaks detected. Job complete"
Near Georgetown, TX 78628
Jonathan
Job Details: 02/19/2020
DRYER WHIRLPOOL WED8500DC4 "Arrived on site for dryer not tumbling. Performed diagnostics and tested dryer operation. Found drum not turning. Tested voltage to unit and found within range. Removed dryer top and found broken belt. Will need to replace belt, advised customer not to use until repair is complete. ; ordrng 1 W10849499 (BELT)"
Near Austin, TX 78746
Kevin
Job Details: 02/19/2020
DISHWASHER BOSCH SHPM98W75N "Arrived on site and replaced heat pump, micro filter, and lid drain pump cover. Customer will run a clean cycle to confirm correct operation. No water leaks from connections at time of service, job complete"
Near Lakeway, TX 78734
Brandon
Job Details: 02/19/2020
MICROWAVE WHIRLPOOL KCMS2055SSS2 "Arrived on site for customer complaint of unit not heating, found faulty control board
Near Cedar Park, TX 78613
Tyler B.
Job Details: 02/19/2020
REFRIGERATOR WHIRLPOOL WRX735SDHB01 "Arrived to inspect unit witch frost accumulation. Found left Sadie of door staying open, was able to remove bins and reset rails and tested good"
Near Austin, TX 78757
Scott
Job Details: 02/19/2020
DRYER MAYTAG MED5500FW2 Arrived on site for dead dryer . Found one of legs of power has fallen off at terminal block . Heckled and flipped breakers. No lint. Build up . Did recommend customer having electrician check breaker and outlet. Job complete
Near Austin, TX 78727
Scott
Job Details: 02/19/2020
DRYER WHIRLPOOL MGDC465HW0 "Arrived on site for squeezing dryer . Found one of the rollers was not spinning freely . Used repair kit ,replaced rollers ,pulley , belt . Unit is testing normal . No lint build up at time of service . Job complete ."
Near VLG O THE HLS, TX 78738
Luis
Job Details: 02/19/2020
REFRIGERATOR GE PYE22KSKFSS "Arrived on site for no cool in fresh food and no ice. Removed deli drawer found ice on cover,removed cover found cover damaged due to ice build up,fan motor not running,checked voltage,good voltage to fan. Diagnosed unit will need a new cover and fan motor. Called tech support,ran icemaker through a cycle,icemaker passed harvest and filled with water.; ordrng 1 WR17X27084 (COVER) and 1 WR55X10025 (SENSOR) and 1 WR60X26866 (FAN MOTOR)"
Near Killeen, TX 76542
Al
Job Details: 02/19/2020
WASHER WHIRLPOOL WFW6620HC0 "Arrived to inspect front load washer not spinning. Confirmed the complaint and ran diagnostics test mode and and found the drain hose was kinked, which was not allowing the unit to drain before spinning.Corrected the issue and unit now works as designed.All water lines were dry at the time of service"
Near Holland, TX 76534
Al
Job Details: 02/19/2020
WASHER WHIRLPOOL WTW8500DC0 "Arrived to inspect washer making extremely loud noises when spinning.Verified the complaint through diagnostics test mode and unit gear case is defective and requires replacement.All water lines were dry at the time of service"
Near New Braunfels, TX 78130
Noah D
Job Details: 02/19/2020
DISHWASHER KITCHENAID KDTM354DSS5 "Arrived on site to diagnose dishwasher for not dispensing, upon inspection found the sump and pump motor not working or shooting out water. Ordering new pump, office to reschedule ; ordrng 1 W10673255 (PUMP)"
Near Round Rock, TX 78665
Wesley
Job Details: 02/19/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived onsite and replaced control. Unit is now operating as designed. All checks good. Control had shorted prior to use.
Near Buda, TX 78610
Richard
Job Details: 02/19/2020
WASHER MAYTAG MHW5100DW0 Arrived onsite for the washer stuck on 14 mins. Ran diagnostics and a quick test and no error codes were present. Called senior technician RJ and he suggested to unplug the washer for 2 mins to reset the control. Did that and washer is back to normal. And tested fine no leaks. Complete
Near Cedar Park, TX 78613
Lou
Job Details: 02/19/2020
DRYER WHIRLPOOL WED8000DW4 "arrived on site to install previously diagnosed and ordered parts. Due to the front right roller making a bumping noise, I removed and replaced the bulkhead, front right roller, shaft and washer and tested the unit. Unit is operating as designed. No lint observed during service, job completed."
Near Austin, TX 78705
Jacob
Job Details: 02/19/2020
WASHER ELECTROLUX FFLE3911QW0 Arrived onsite for the washer making noise during spin cycle. Tested unit. Found no issues with the washer at this time. Gave customer instruct on different settings and best way to put in clothes. No leaks at this time. Job complete
Near Austin, TX 78726
Tyler B.
Job Details: 02/19/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived to install previously ordered parts, replaced bin, and found tech ordered wrong color rail, will need grey to complete ; ordrng 1 W11025614 (rail-mulln)"
Near Austin, TX 78734
Brandon
Job Details: 02/19/2020
REFRIGERATOR KITCHENAID KSC24C8EYY01 "Arrived on site for customer complaint of unit not cooling, I found compressor running, fans running, I gained access to evaporator, unit has weak frost pattern, sealed system job is needed.
Near Austin, TX 78757
Scott
Job Details: 02/19/2020
DISHWASHER KITCHENAID KDTE204EWH1 "Arrived on site for left rail falling off due to rust on welds . Also found rust starting to appear on welds on right side rail. Replaced both upper rails . Called tech line ,was advised on pointer and score for issue . 7727174528No water leaks detected at time of service . Job complete ."
Near Liberty Hill, TX 78642
Jonathan
Job Details: 02/19/2020
DRYER WHIRLPOOL WED8500DC4 (DM) Arrived on site for dryer not starting cycle. Inspected unit and work area. Customer stated the dryer only starts the cycle when he pushes on the door. Performed diagnostics mode and tested unit operation. Found door catch not fully engaging when closed. Replaced door catch new. Performed diagnostics mode and tested operation. All tested good.
Near Georgetown, TX 78628
James
Job Details: 02/19/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM14 Arrived on site and tested operation. Found fill tube heater open and water line freezing to ice maker. Installed fill tube heater and tested operation. Unit tests good. Job complete
Near Round Rock, TX 78681
Andy
Job Details: 02/19/2020
ICE MACHINE WHIRLPOOL KUIX305ESS1 Arrived on site for ice machine low ice production. Pulled unit and found compressor extremely hot. Checked amp draw and found compressor pulling 3.0 amps. Compressor will need to be replaced to complete repairs. Ordering needed parts. Office to schedule return trip. 2 hour job. SS repair. Authorization needed. No water leaks present at time of service.; ordrng 1 SEENOTE (2 HOUR JOB ) and 1 SEENOTE (SS JOB) and 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 Tj90sf8404 (ACCESS VALVE ) and 1 WPW10200037 (drier-tube) and 1 WPW10218037 (evaporator) and 1 WPW10605286 (compressor)
Near Buda, TX 78610
Richard
Job Details: 02/19/2020
WASHER WHIRLPOOL WFW3090GW2 Arrived onsite for the washer baffles are loose. Installed 3 new baffles that was ordered. Could not test washer do to no water hooked up and no power to the RV trailer. Complete.
Near Austin, TX 78751
Luis
Job Details: 02/19/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site for unit not cooling in freezer and loud noise. Found u it not entering defrost cycle,ran diagnostics heater not powering on unable to remove cover without causing damage to cover. Ordering fan motor that includes defrost sensor,main control and ui control; ordrng 1 W11249952 (FAN MOTOR) and 1 W11330971 (UI CONTROL) and 1 WPW10675033 (CONTROL)"
Near Georgetown, TX 78626
James
Job Details: 02/19/2020
DISHWASHER WHIRLPOOL WDF330PAHB2 Arrived on site and tested operation. Found fault for no heat in diagnostics. Allowed unit to run full diagnostic test cycle to clear fault and verify heater operation. Customer stated unit has not dried since previous service. Unit now functioning properly and no faults after repair. Job complete
Near Dripping Springs, TX 78620
Robert
Job Details: 02/19/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on job for complaints of not heating. Found the heater broken in two. Replaced heater and checked operation. No leaks detected at time of service.
Near , TX 78641
Lou
Job Details: 02/19/2020
OVEN WHIRLPOOL WOD77EC0HS01 "arrived on site to inspect oven display. Upon further inspection, the customer advised that the time/date have been jumping back to January 1 @ 800am. The customer does not have internet connection and is not connected to WiFi on the unit. I cycled the power to the unit and reprogrammed. Tested unit and it is operating as designed. I recommended that the customer get the WiFi connection as soon as possible and download the Whirlpool app to their phone and contact the Whirlpool Connect team- 866-333-4591 for any assistance in connecting to WiFi on the unit. No mechanical repairs needed at this time. Once the WiFi is connected, a software update will be made by Whirlpool to correct the issue. Job completed"
Near Liberty Hill, TX 78642
Jonathan
Job Details: 02/19/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "(DM) Arrived on site for refrigerator showing code P0 on the UI. Inspected unit and work area. Performed diagnostics mode and tested unit operation, heard evaporator fan clicking. Gained access to the evaporator and found ice building up on the evaporator. Tested defrost heater and found activating in tested mode. Called tech line and spoke with Kathy (SR # 7727179792). Tech line said to test the thermistor from the control board. Tested the thermistor from the control board and was getting 8.95 K Ohms, with in range of operation. Per Kathy it Is a bad control board. Will need to return with control board to complete the repair..; ordrng 1 W10624574 (CONTROL) and 1 W11249952 (MOTOR EVAP)"
Near Waco, TX 76712
Jonathan
Job Details: 02/19/2020
WASHER MAYTAG MVWB835DW1 Arrived on site for washer that would not turn on. Inspected unit and work area. And it would not turn on display. Removed console and found the control blinking. Tested voltage to control and found 123.4 V. Tested voltage going to use in our face and found 5 V DC. Replaced console and tested unit. Unit is working as designed. Call complete.
Near The Hills, TX 78738
Luis
Job Details: 02/19/2020
REFRIGERATOR KITCHENAID KBSD618ESS01 "Arrived on site for failed led,and ice dispenser issue. Found ice door not sealing found faulty led ordering bracket,a new led and ice door. ; ordrng 1 W10542660 (BRACKET MOTOR) and 1 W10908166 (LED ) and 1 WPW10504458 (ICE DOOR)"
Near Georgetown, TX 78633
James
Job Details: 02/19/2020
REFRIGERATOR WHIRLPOOL WRS970CIDE00 Arrived on site and tested operation. Found ice making not cycling properly. Found harness in door failing at hinge and breaking in half. Freezer door will need to be replaced to repair unit. Repair is not cost effective for unit. Job complete
Near New Braunfels, TX 78130
Noah D
Job Details: 02/19/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site for fridge leak , upon inspection found the evaporator frozen on the bottom pan, pan was backed up and the gasket material was bent and leaking, replaced pan and gasket material and put everything back together. No leaks detected, All function returned,
Near , TX 78669
Brandon
Job Details: 02/19/2020
WASHER MAYTAG MHW5630HC0 "Arrived on site for customer complaint of unit leaking and sometimes not starting a cycle, found torn bellow and faulty UI control, I replaced controls, and bellow, unit tested good. Collected payment for bellow."
Near Pflugerville, TX 78660
Andy
Job Details: 02/19/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Arrived on site to install previously diagnosed parts, removed failed extension and replaced with new. Attempted to remove failed gasket and gasket is sealed into door. Will need to replace right RC door to complete repairs. Ordering needed part. No water leaks present at time of service. Office to schedule return trip.; ordrng 1 LW10341284 (dor-fip ss) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 WPW10393265 (nameplate)"
Near Georgetown, TX 78626
James
Job Details: 02/19/2020
WASHER WHIRLPOOL WTW8500DC2 Arrived on site and found water leaking from seals on valve and oil coming from the gearcase.
Near Austin, TX 78748
Kevin
Job Details: 02/19/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site and found amount of water that is leaking has improved significantly but the inside edge of the fitting connecting the waterline from the rear of the refrigerator to the freezer door is still wet to the touch. Remove connector and trimmed off 3/4 of an inch of the waterline to improve the surface that makes contact with a connector. Ran The water dispenser multiple times after adjustment and it does not appear to be leaking anymore, job complete"
Near Austin, TX 78704
Richard
Job Details: 02/19/2020
WASHER WHIRLPOOL MVWB980BG0 Arrived onsite for the washer making a grinding noise. During testing found that the tub bearings are no good. Upon inspection found that the tub is leaking and rusted up the rotor and stator and the suspension rods were worn out as well.
Near Waco, TX 76708
Jonathan
Job Details: 02/19/2020
DRYER WHIRLPOOL WED4815EW1 "Arrived on site for a dryer that would not advance on the timer. Inspected unit and work area. Tested continuity to high limit thermostat, fuse, cut off, thermistors, and element. All checked good. Called tech line and spoke to Chris SR# 7727179769. He had me test voltage going across the timer and found 244 V going to the timer. He stated to replace the timer because it was getting proper voltage. Replaced timer and tested unit. Unit is working as designed. Call complete."
Near Lampasas, TX 76550
Al
Job Details: 02/19/2020
REFRIGERATOR FRIGIDAIRE LGHB2869TF Arrived to inspect top ice maker not working.Called Frigidaire Techline and spoke with Robert.Advised him of the complaint and was told to test the DC volts at the red and white 6 pin connector and there was 0 volts DC.Robert advised it’s the main board PART # 5304510307Frigidaire File #83385305Ordering 5304510307 board assembly.Office to reschedule with customer ; ordrng 1 5304510307 (BOARD ASSEMBLY (FRIGIDAIRE))
Near Nolanville, TX 76559
Al
Job Details: 02/19/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "Arrived to inspect refrigerator temperature concerns.Used my temperature sensor to take temperatures in both sections of the unit.Freezer was 0 degrees and refrigerator section was 36 degrees.Customer had temperature on refrigerator control set to 4, I adjusted it to 7 so she could load groceries in the refrigerator section.All water lines were dry at the time of service.Job complete"
Near Austin, TX 78759
Paul
Job Details: 02/19/2020
DISHWASHER WHIRLPOOL WDT720PADB1 Arrived onsite for a dishwasher that will not start. I found the unit powering on. I checked stored error codes and found an F6E6 & F7E1. I found the pump not running with voltage to it. I replaced the sump and motor and tested the machine. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
Near Leander, TX 78641
Lou
Job Details: 02/19/2020
REFRIGERATOR WHIRLPOOL WRF954CIHM00 "arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I found the ice maker in the door had stopped halfway through harvest. I placed the unit in diagnostics and tested the ice maker in test 120. The IM never functioned correctly and showed E2 error. I tested the fill tube and it operated as designed. I removed and replaced the ice maker and tested and it operated as designed. No water leaks observed during service, job completed."
Near Bastrop, TX 78602
Cliff
Job Details: 02/19/2020
WASHER MAYTAG MVWB835DW1 Arrived on site to diagnose a washing machine that is not turning on. Tested unit and found failed console assembly. Replaced console and tested unit. Found all is functioning properly at this time. No leaks were found at time of service
Near Leander, TX 78641
Lou
Job Details: 02/19/2020
WASHER LG WM2496HSM "arrived on site to inspect washer not draining. Upon further inspection, I found the unit to be stacked. I turned the unit on drain/spin mode and stated and the drain pump only made a humming sound. I removed the filter and there was no debris but I found that the small drain tube was completely clogged with debris. Once I drained the water from the unit I attempted the drain/spin mode again and got the same results. No water leaks observed during service, job completed."
Near Spicewood, TX 78669
Luis
Job Details: 02/19/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site for unit not defrosting. Replaced defrost thermistor,main control and ui control. Powered unit on compressor and fans powered on.
Near Austin, TX 78704
Jacob
Job Details: 02/19/2020
DRYER WHIRLPOOL WED6620HC1 Arrived onsite for UI control not working and lighting up on its own. Tested unit. Found that UI control panel was not responding to touch and lights were flickering. Replaced UI control. Tested unit. Unit test good.
Near , TX 78610
Richard
Job Details: 02/19/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived onsite for the dishwasher possibly leaking. Ran diagnostics and found no leaks and no issues with the dishwasher. Working good. Complete
Near Georgetown, TX 78633
James
Job Details: 02/19/2020
OVEN KITCHENAID KODE300ESS02 Arrived on site and customer had unit preheating. Customer complaint of loud vibration when unit above 425. Found convection fan motor making a loud vibration intermittently. Unit will need convection motor assembly to repair. ; ordrng 1 W10860984 (motor-fan)
Near Georgetown, TX 78628
Jonathan
Job Details: 02/19/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "(DM) Arrived on site for refrigerator not cooling. Found unit unplugged, plugged unit in. Monitored unit, found compressor and condenser fan not turning on. Performed diagnostics mode and activated step 4. Found neither condenser fan or compressor turning on. Tested compressor motor windings and found with in range. Tested voltage out of main control and found no voltage going to condenser fan or compressor. Removed failed control installed new. Performed diagnostics and activated step 4, found condenser fan running and compressor kicking on and off. Tested capacitor and found with in range. Tested starting device and found shortage and replaced starting device. Tested operation, monitored compressor and amp draw. Inspected ice bin for standing water. Tested all other operations all tested good no water leaks detected. Spoke with customer about failure and user care guide."
Near Austin, TX 78727
Scott
Job Details: 02/19/2020
DISHWASHER WHIRLPOOL WDTA75SAHZ0 Arrived on site for leaking dishwasher . Found gasket and tub plugs not sitting well . Ordering plugs and tub gasket . Please call to set return . ; ordrng 2 W10795980 (cap)s and 1 W11177741 (GASKET DOOR)
Near Georgetown, TX 78626
James
Job Details: 02/19/2020
MICROWAVE KITCHENAID KMHS120ESS3
Near Spicewood, TX 78669
Brandon
Job Details: 02/19/2020
WASHER AMANA NTW4516FW3 "Arrived on site for customer complaint of unit leaking, found leak coming from house supply lines.
Near Austin, TX 78701
Jacob
Job Details: 02/19/2020
DRYER WHIRLPOOL WED8500DC4 Arrived onsite for unit not turning or heating. Tested unit. Found F4E4 error code. Called Techline. Suggested for 115v at control for motor. Suggested to replace motor. Got sr#7727175739. Ordered part. Rescheduled with customer ; ordrng 1 W11105178 (motor-drve)
Near Leander, TX 78641
Paul
Job Details: 02/19/2020
DRYER SAMSUNG DV42H5000EW/A3 Arrived onsite for a dryer not heating correctly. I found the heating element open. I replaced the element and tested the unit. The dryer is heating and working as designed. Call omplete.
Near Austin, TX 78703
Richard
Job Details: 02/19/2020
RANGE JENN-AIR JDRP548HL00 Arrived onsite for scratches on the panel. Replaced panel that was ordered. Everything working fine.
Near Leander, TX 78641
Lou
Job Details: 02/19/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "arrived on site to inspect refrigerator noises. Upon further inspection, the customer played a video of the noise and it was difficult to tell what exactly the noise is or where it’s coming from. I tested the Evap fan ad condenser fan in diagnostics and no unusual noises. I removed the Evap cover and found the evaporator had gone into defrost mode and the fins were good and straight so no signs of ice build up. I removed the back cover and inspected the compressor and condenser coils and still no unusual noises. Inspected the coils underneath from the front of the unit and still no unusual noises. I reassembled the unit and leveled the unit and called Techline. Spoke to Andy and advised of the complaint and my findings. Andy advised to not replace any parts and make adjustments as needed and let the customer know that unless the noise can be duplicated, there are no repairs to be made. Provided File #7727172776. I advised customer of Techline recomm
Near Austin, TX 78703
Richard
Job Details: 02/19/2020
DRYER LG DLE1501W Arrived onsite for the dryer not spinning. Took the top lid off and saw standing water on the control and on the connectors and near the terminal block. Showed customer the situation and explained to customer that this was caused by poor venting. Customer stated that they were having a lot issues with dryer not venting well. Customer stated after seeing the stand water on top of the dryer that they are just going purchase another dryer.
Near Austin, TX 78739
Robert
Job Details: 02/19/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on job for complaints of not washing. C
Near Round Rock, TX 78665
Andy
Job Details: 02/19/2020
DISHWASHER WHIRLPOOL WDF520PADB7 Arrived on site to install previously diagnosed parts. Removed failed latch and control and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Leander, TX 78628
Jonathan
Job Details: 02/19/2020
WASHER WHIRLPOOL WTW4855HW1 (DM) Arrived on site to install previously diagnosed parts. Gained access to the wash basket. Removed failed wash basket. Performed diagnostics mode and Tested high speed spin and monitored gear case shaft. Installed new basket. Performed diagnostics mode and tested high speed spin and monitored for any water leaks. All tested good no leaks detected. Spoke with customer about user care guide.
Near Austin, TX 78758
Wesley
Job Details: 02/19/2020
REFRIGERATOR WHIRLPOOL WRS311SDHM02 Arrived onsite and installed doors. Unit is now cosmetically correct.
Near Round Rock, TX 78681
Tyler B.
Job Details: 02/19/2020
WASHER WHIRLPOOL WTW8040DW4 "Arrived to install previously ordered parts, replaced all hi he’s and lid and tested good"
Near Cedar Creek, TX 78612
Cliff
Job Details: 02/19/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site to diagnose a refrigerator that had frosted in the freezer. Found no frost at time of service indicating door was left ajar causing frosting issue. No further failures were found and all is working properly at this time. No leaks were observed at time of service.
Near Round Rock, TX 78665
Andy
Job Details: 02/19/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site for refrigerator noise. Tested and inspected unit and found failed FC evaporator fan. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78717
Paul
Job Details: 02/19/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Arrived onsite for a refrigerator with both compartments not cooling correctly and making a constant noise. I found the RC evaporator completely iced over. I found the FC liner full of ice in the bottom. I found the drain tube completely plugged with debris causing the issue. I found the evaporator cover tabs broken off. I tested the defrost and found it working as designed. I found all fans and thermistors good. I cleared the drain tube and replaced the evaporator cover. I secured the RC evaporator thermistor with foil tape and tie wrapped it. I removed the ice from the FC. I reassembled the unit and tested it. The unit is working as designed. and 1 W10838874 (TRIVET)
Near Austin, TX 78730
David
Job Details: 02/19/2020
WASHER WHIRLPOOL MVWC565FW1 "Arrived on site to diagnose washer that was not spinning. Performed diagnostic and found F5E2 lid lock failure. Lock was just clicking and not engaging. Replaced lid lock and retested. All is working as designed at this time. Call complete."
Near Bastrop, TX 78602
Cliff
Job Details: 02/19/2020
RANGE GE C2S985SET8SS Arrived on site to diagnose a range with a burner that is not operating properly. Found choke and screw on left front burner incorrect. Repaired unit with conversion kit and found all is functioning properly at this time.
Near Liberty Hill, TX 78642
Jonathan
Job Details: 02/19/2020
RANGE WHIRLPOOL WFG550S0HZ0 Arrived on site for oven not heating. Performed diagnostics and tested bake and broil mode. Found no response. Tested voltage to DSI control and found main control not sending voltage. Removed failed control and installed new. Tested operation and found all tested good.
Near Austin, TX 78732
David
Job Details: 02/19/2020
REFRIGERATOR JENN-AIR JFC2089HEP "Arrived on site to diagnose refrigerator not cooling in either compartment. Performed diagnostic, found room temp in all compartments. Found no frost or ice buildup on Evap. Checked amp draw on compressor and found .14 amp, and compressor super hot.
Near Dripping Springs, TX 78620
Robert
Job Details: 02/19/2020
WASHER MAYTAG MVWB855DC1 Arrived on job for complaints of not powering up. Found console not responding. Replaced console and test. No leaks detected at time of service.
Near Austin, TX 78746
Luis
Job Details: 02/19/2020
REFRIGERATOR KITCHENAID KBSN608ESS01 "Arrived on site for no cool. Found all lights off and unit not powering on,display on but not cooling,found no issues with switch,power cycled unit same issue no lights compressor and fans not running. Removed upper cover,found P10 harness not connected to main control,installed harness correctly to control compressor,fans and lights powered on."
Near Belton, TX 76513
Al
Job Details: 02/19/2020
REFRIGERATOR MAYTAG MFI2570FEZ07 "Arrived to inspect freezer buzzing.Confirmed the complaint and removed the evaporator cover and noticed the screws holding the cover on were not screwed in all the way, causing the unit to rattle and buzz.Tightened the screws and reassembled and unit not operates properly.All water lines were dry at the time of service.Job complete"
Near Holland, TX 76534
Al
Job Details: 02/19/2020
WASHER GE GTW335ASN0WW Arrived to inspect GE washer not spinning.Had customer run a quick wash load and confirmed the unit did spin. The unit simply kept draining and never spun.Ordering research for pressure tube and main control Office to reschedule with customer for return service.; ordrng 1 RESEARCH (PRESSURE TUBE AND MAIN CONTROL )
Near Austin, TX 78738
Luis
Job Details: 02/19/2020
REFRIGERATOR WHIRLPOOL KRFC704FSS01 "Different issue from previous repair of water leaking from fresh food. Arrived on site for moisture in freezer. Found ice on cover,tracks and food packages in freezer,checked door seal good,gasket sealing to cabinet perfectly. Removed compressor cover found large gap between drain cup and cabinet,added sealer to gap to prevent warm air from entering compressor compartment to freezer compartment.
Near Austin, TX 78758
Wesley
Job Details: 02/19/2020
WASHER WHIRLPOOL WFW560CHW0 Arrived on site and diagnosed as control failure. Returning next day for 2 man repair with onsite staff.
Near Belton, TX 76513
Al
Job Details: 02/19/2020
COOKTOP WHIRLPOOL WCG55US0HS00 Arrived to inspect cooktop clicking.Compressor and removed and reassembled the caps and burners and unit tested as designed.Job complete
Near Pflugerville, TX 78660
Wesley
Job Details: 02/19/2020
WASHER MAYTAG MVWB855DC3 Arrived on site and replaced drain pump due to burnt out motor. All checks good. Unit is now operating as designed.
Near Austin, TX 78754
Leonardo
Job Details: 02/19/2020
RANGE WHIRLPOOL WFG320M0BB2 Arrived on site to test unit for door of hinge on right side. Found hinge of the hinge receiver and front glass broken.
Near Austin, TX 78728
Scott
Job Details: 02/19/2020
RANGE WHIRLPOOL WFG505M0BB "Arrived on site for broken knob . Found center burner knob broken off . Replaced knob , unit is not hooked up to gas but will activate igniter . No other issues evedient at time of service . Job complete ."
Near Austin, TX 78733
Kevin
Job Details: 02/19/2020
WASHER WHIRLPOOL WTW8500DC0 "Arrived on site and inspected washer and found wash plate is no longer secure due to gear case deteriorating. Took one picture. Replaced gear case, rotor, stater, and wash plate. Confirmed correct operation by running test 52 and 51, no water leaks from connections at time of service, job complete."
Near Spicewood, TX 78669
Brandon
Job Details: 02/19/2020
MICROWAVE FRIGIDAIRE FGMO205KFCY "Arrived on site for customer complaint of unit not heating, found multiple issues, found blown mag fuse, faulty magnetron, found cooling fan not running and electric burning smell coming from filter board. Ordering controls, fan motor, transformer, capacitor, diode, I replaced magnetron and mag fuse.; ordrng 1 5304493152 (motor) and 1 5304507215 (control board) and 1 5304507217 (filter) and 1 5304507220 (power unit)"
Near New Braunfels, TX 78130
Noah D
Job Details: 02/19/2020
MICROWAVE WHIRLPOOL WMH75021HZ0 "Arrived on site to inspect mic for non heating, upon inspection found the mic not working with no unusual noise, replaced mag, cap and diode and retested, heat has been returned. No problems detected. Job complete"
Near Austin, TX 78724
Leonardo
Job Details: 02/19/2020
DISHWASHER WHIRLPOOL WDF518SAHM0 Arrived on site test unit for leaking. Could not test unit due to no water line missing. Will need to order new water supply line. ; ordrng 1 W10278635RP (WATER SUPPLY HOSE )
Near Austin, TX 78737
Robert
Job Details: 02/19/2020
DRYER WHIRLPOOL WED5620HW0 Arrived on job for dryer trips breaker. Found that the block was damaged. Replaced block and test operation.
Near Liberty Hill, TX 78642
Jonathan
Job Details: 02/19/2020
VENTHOOD WHIRLPOOL UXT4230ADS1 Arrived on site for venthood not operating. Inspected unit and work area. Found no light bulb in socket. Tested motor and found no response. Tested voltage to motor and found 120 volts. Removed motor and tested resistance and found motor windings opened. Removed failed motor and installed new. Tested operation and checked voltage at lamp socket. All tested good.
Near Austin, TX 78723
Leonardo
Job Details: 02/19/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site for oven display not responding correctly. Ran diagnostics and found the console was bad. Ordering new console w11296171. ; ordrng 1 W11296171 (CONSOLE STAINLESS )
Near Pflugerville, TX 78660
Wesley
Job Details: 02/19/2020
DISHWASHER KITCHENAID KDTE254ESS2 "Arrived onnsite and installed adjuster and corrected dispenser door without replacing. Unit is now operating as designed, all checks good."
Near Canyon Lake, TX 78130
Noah D
Job Details: 02/19/2020
RANGE WHIRLPOOL WFE505W0HB1 "Arrived on site to inspect door for broken hinge, upon inspection found the right hinge broken and bent, replaced hinge and reattached door, no problems detected. Complete"
Near Austin, TX 78728
Scott
Job Details: 02/19/2020
REFRIGERATOR WHIRLPOOL ED5PHAXST00 Arrived on for filter head cracking and flooding kitchen. Found cap of filter cracked . Couldn’t find any defected in water pressure or filter housing . Replaced a new filter in housing . Found housing started a small leak in back of housing . Recommended replacing housing Called tech line Sr 7727179576 . Left water turned off . Job complete .
Near Temple, TX 76502
Jonathan
Job Details: 02/19/2020
REFRIGERATOR KENMORE 596.765235 Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced ice maker and tested unit unit is working as designed. Call complete.
Near Bastrop, TX 78602
Cliff
Job Details: 02/19/2020
MICROWAVE WHIRLPOOL WMH31017AS4 Arrived on site to diagnose a microwave that is not functioning properly. Tested unit and found failed door switches. Replaced upper and lower interlock assembly’s. Tested unit and found all is functioning properly at this time.
Near Leander, TX 78641
Lou
Job Details: 02/19/2020
COOKTOP WHIRLPOOL WCG97US6HS00 "arrived on site to inspect cooktop scratches. Upon further inspection, I found the cooktop had scratch damage at the front left corner near the farthest valve knob. I removed and replaced the cooktop and tested. Unit is operating as designed. No gas leaks detected during service, job completed."
Near Buda, TX 78610
Kevin
Job Details: 02/19/2020
DISHWASHER WHIRLPOOL WDT970SAHV0 Arrived on site and found customer now has video of dishwasher while it is leaking. Water appears to be cresting over the edge of the tub inside the door. Remove the front door panel and found evidence of water cresting over edge toward the center. Took one picture. Connections into sump are correct lower spray arm may be sending water directly towards center to cause overlapping. Will send a lower spray arm directly to the customer they are able to install it themselves. Job complete; ordrng 1 W10629546 (D2C arm-spray)
Near Austin, TX 78746
Luis
Job Details: 02/19/2020
REFRIGERATOR KITCHENAID KFIS20XVMS1 "Arrived on site for cooling complaint. Ran diagnostics all test passed. Power cycled unit found starter tripping and not powering on compressor,diagnosed a faulty starter to compressor. Installed a new starter powered unit on compressor powered on.; used 1 8201786 (START DEVICE) from stock"