Arrived on site to test unit for not washing. Found unit not getting enough water. Replaced fill valve test unit and unit test good job Complete.

Arrived on site to test unit for not washing dishes. Tested unit found wash motor not engaging and a F4E3 error code. Upon inspecting part noticed that it has the correct part number but wrong part. Reordering pump and motor. Rescheduled for 04/02.; ordrng 1 W11613570 (Pump and motor)

Arrived on site to test unit for unit not washing. Tallest unit and unit giving error codes of drain problem and vent wax and wash motor. Will order new vent and will return to resolve wash motor and vent. Rescheduled for 4/2 ; ordrng 1 W11649995 (Vent)

"Arrived on site to test unit for not cooling in RC. Customer stated unit stopped cooling after a storm but after 24-48 hours it started cooling again, its been cooling good for a week. Tested unit, unit goes into defrost properly and the evaporator is producing an ideal frost pattern. All components are engaging properly, unit is running as designed, job complete."

"Arrived on site to inspect dishwasher not heating. Upon further inspection, I placed the unit in diagnostics showing error code F7E1. Cleared the code and continued with testing. Unit operated as designed except the element failed to come on and while testing amp draw, I found the unit not pulling any amperage. I removed the outer door panel and tested the element at the control and found it open. I removed and replaced the element and retested and the unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site to test unit for no power. Test unit and found opened fuse. Will need to order new fuse ; ordrng 2 W10138793 (Fuse)s

Arrived on site for dryer taking long time to dry. Found water in tube in back. Ran dryer and confirmed heater is good. Found vent restricted in wall. Removed and confirmed issue is between wall and rods. Found dryer no balance. Adjusted front right leveling leg. Refer to vent cleaning. Left vent tube unplugged until vent is cleaned. Call complete.

Arrived onsite for upright freezer not cooling properly. Upon arrival inspected unit. Found temps cool but not freezing. Inspected and found evaporator cover covered in ice. Had trouble entering diagnostics as well as customer notifying me that control has been glitching. Was finally able to get diagnostics and found failed evaporator thermistor. Replaced thermistor and control. Unit is now functioning properly. Customer will monitor temperature before loading. Job completed

On arrival verified complaint of unit no Lower. Confirmed power at outlet but breaker was tripped. Voltage and polarity are good. Customer was using the machine when it failed. Found fuse is open. Replaced fuse and wine to retest system. As I closed the door it blew the fuse. Unit will need a new fuse and the door interlock assy. Reschedule for 4/2; ordrng 1 W11707984 (Fuse) and 2 W11197766 (Door interlock assy)s

Arrived on site to test unit for normal button not working. Found shorted console will order new console. ; ordrng 1 W11622490 (Console)

"Arrived on site for fills but cycle is not advancing. Upon arrival, ran diagnostics and there are no saved error codes. test unit by running a normal cycle. Unit fills, motor energizes but does not pump water. Need to replace sump and motor. Replaced sump and motor and test unit. Unit is operating as designed. No leaks present at this time. Job complete"

"Arron site to replace tub due to wholes not being punched through. Confirmed new unit had holes punched, swapped tubs. Tested unit, unit is running as intended. No leaks present at this time. Job complete."

Arrived on site to replace damaged panels on new range. Found cooktop had massive scrape / dent. Replaced cooktop and verified proper fitment. Repair completed.

Arrived on site. Replaced defective door checked door seal good.

Office closed and looked for failed machine with maintenance but it was not in any of the alternative locations we tried. Advised maintenance to reschedule when machine has been located.

On arrival verified complaint of no heat and runs. Ran vent test and found it is red. Found vent line is crushed. Pulled unit out and allowed line to uncrush itself. Checked voltage and polarity it is good. Checked heating element it is good but hi limit blew. Replaced thermostat fuse kit. Ran unit and it now heats and has good air flow. Job complete.

"Arrived on site for washer not starting. Upon arrival found ui leds just flashing and unresponsive. Wasnt able to run a normal cycle but could enter diagnostics. Found f2e1 and ran a diagnostics cycle. Found washer working in diagnostics but found a lot of corrosion around encoder and h I control, found corrosion was cause of ui failing in normal operation. Ordering W11675700 encoder, W11675701 hmi, and will need office to reschedule once availability of parts is known; O-emld tckt"

"Arrived on site to replace igniter diagnosed on previous trip. Unit is now cycling heat glowing the igniter, and allowing flame to come on periodically as designed. Confirmed heat is cycling on and off, unit is running as intended. Job complete."

"WRF767SDHZ02 Arrived to inspect cooling issues. I found the unit was cooling as expected, but no ice had been produced since the last service. I verified the condenser fan operating and water flow to the upper ice maker. There was a stored error that had been cleared and after clearing, the ice maker filled as expected. The lower ice maker harness was not plugged in at the gear head and after correcting, the ice maker cycled and filled as designed. The leveling legs were not set and there was nearly a two inch forward tilt at the top of the machine. After setting the leveling legs, right door height and squaring the cabinet, the doors closed and sealed expected. No leaks observed during service. ; O-emld tckt"

"Arrived on site to inspect dishwasher not heating. Upon further inspection, I found the element with several burnouts. I placed the unit in diagnostics showing error code F7E1. Cleared the code and tested and unit is operating as designed except the element failed to draw any amps. I removed the outer door panel and tested the element at the control and found the element open. Also found the vent is leaking water (photo). I removed and replaced the element and using a vent gasket from my van stock (WP8269259) and removed and replaced the gasket and retested the unit. I found no further water leaks and the unit is operating as designed. Element is drawing 7-9amps during wash and drying cycles of diagnostics. No water leaks observed at the end of service, job completed."

"Arrived on site to test unit for long dry times. Upon arrival customer stated when she was trying to clean the lint trap it fell down the lint chute and clogged it. Inspected unit found lint chute clogged with lint causing a restriction and whine noise. Cleaned out chute and tested, unit is now running as designed. Also advised customer to clean dryer vent once a year to prevent any drying issues. Job complete."

Arrived on site for unit not making ice. Upon arrival inspected unit and found icemaker in a failed position. Inverted and stuck. Replaced icemaker and tested. Unit is now functioning properly. Job complete.

"WOC54EC0HS20 Arrived to inspect microwave heating and clicking issues. The customer advised the interior lamp had failed as well. The interlock assembly required replacement and further adjustment will be required. Office to schedule for two hours of return service and tech GCO.; ordrng 1 W10886919 (Lamp, Baseless) and 1 2Hours (2 Hours) and 1 GCO (GCO)"

"Arrived on site for cooktop intermittently turning burners off when being used. Upon arrival found cooktop up to date with current thermal limiter feature installed in burner elements. Verified power supply to burners was a stable 240vac without any interruption. Tested all four burners with a pot of water and found the, working as designed. Explained how thermal limiters in burners werent meant to prevent over heating and electrical failures in cooktop and unit is working as designed. Call complete"

Arrived on site to test unit for shelfs broken on the fridge door not glass. Customer said he wont replace the shelfs.

"Arrived on site to replace basket, suspension and tub ring due to damage from unpunched basket. Replaced all 3 parts and calibrated. Verified all working as designed. Repair completed."

Arrived onsite for a washer getting a D5 error and soap is still in the clothes when the cycle is done. I checked stored error codes and only found a door unlock error. The customer stated it has been dispensing too much detergent. I found the concentration for the load and goal set to max detergent. I changed the setting on the load and go dispenser and tested the machine. I found the unit working as designed. Call complete.

"Arrived on site for washer making noise . Ran diagnostic and washer is making noise in spin . Found a lot of oil on everything underneath. Ordering gearcase, clutch , slider ,rotor and stator . Will need autho . Weight 2 hrs due to location of washer .call to set return ; ordrng 1 Weigh2hrs and 1 W11550891 (Agitator) and 1 Autho"

"Arrived on site to inspect unit for loud noise and not drying clothes. Upon closer inspection found major dent on backside of unit dent shifted exhaust venting and the shroud of the blower wheel causing the blower wheel to stick out further the designed causing rubbing bender unit back to specifications, noise has subsided. Job complete."

"Arrived on site to replace previously diagnosed parts. Replaced basket assembly and suspension as precautionary, tested unit, unit is running as designed, no leaks detected, job complete."

Arrived onsite for an ice machine over producing ice. I found the bin thermistor way out of range causing the issue. I replaced the bin thermistor and tested the machine. All is working as designed. There were no water leaks present at the time of service. Call complete.

Arrived onsite for a refrigerator with a door screw missing. I found one of the screws that mount the door to the FC basket missing along with the washer. The threads in the basket looked messed up and will need to be tapped. If this doesnt work the door would also need to be replaced but the contractor wants to try this since they close on this home in two weeks. Ordering W10761334 screw & W10001190 washer. RS for Wed 4/3/2024; ordrng 1 W10761334 (Screw) and 1 W10001190 (Washer)

Arrived on site for unit filter being stuck. Upon arrival inspected unit and found filter was not rejecting from housing. Disassembled and found ejector had fallen off. Replaced housing and tested. Unit is now functioning properly. Job complete.

"Arrived on site to diagnose range with burner sparking downwards. Examined unit and found the front left burner was arcing to the bottom of the burner head, sometimes to the top. I cleaned off the burner head and cap, and scraped a clean surface on the cap. Retested and found unit is a lot more consistent about lighting now. Advised on proper use and care. Repair completed."

Arrived on site to complete conversion to LP orifice. Converted and tested. Unit is functioning properly. Job completed

"Arrived onsite for unit frosting in freezer section. Inspected and found only some food product with frost on packaging. The door seal was good and no signs of air migration into cabinet. The liner was free and clear of any frost buildup. Noticed that the frost was on items with high moisture content, like packages of chicken. Other products had no buildup. Unit is functioning as designed. Job complete."

Arrived on site to diagnose cooktop with all burners clicking when lighting. Verified that this is a normal behavior. All burners should be clicking when lighting. Customer provided closing documents showing in warranty. Call completed.

"Arrived on site for F1-E0. Upon arrival, there is no error code present. Ran diagnostics and got F1-E0 internal board failure. Need to replace control. Replaced control and test unit. Unit is operating as designed. Job complete"

"Arrived on site to test unit for not draining properly. Upon inspection found drain hose pushed too far into drain pipe and retainer clip was not seated properly on the drain hose. Adjusted the retainer clip and installed drain hose properly. Tested unit, unit is now functioning as designed, no leaks detected, job complete."

"Arrived on site to replace LED module diagnosed on previous trip. Replaced led module, unit is now brightly illuminated and running as intended. No leaks present at this time. Job complete."

Arrived onsite for unit not drying. Upon arrival inspected unit. Found customer ran a test cycle prior to moving-in and noticed water on the interior walls. Notified customer that normal use with the addition of rinse aid will reduce the amount of standing water in the tub. Showed customer that heating element is functioning properly. Customer will monitor. Job completed

Arrived on site to inspect unit for not heating. Upon arrival unit heated and tumbled as designed. Customer stated before issues occurred the screen steamed over. Advised customer that is probably due to a ventilation issue causing steam to be stuck within unit. Also the more twist & turns and length of ventilation run can have affect on the moisture escaping through vents. Job complete.

Arrived on site to test unit for unit not washing. Test unit and found and wash motor. Replaced sump and motor test unit and unit test good job complete.

On arrival verified complaint of unit off. Checked voltage and polarity at outlet is good. Fuse is blown. Customer states fuse blew when opening the door. Door interlock assy will need to be replaced as well as fuse. Ordering 1x W11493414. Reschedule for 4/2; ordrng 1 W11493414 (Interlock assy)

"Arrived on site for no cool fridge . Found both sections room temp. Compressor buzzing loudly . Compressor would try to start the cut off . Pulling 5-6 amps when trying to start . Ordering compressor, UV dryer, service port, nitrogen, R 600 kit.. no leaks detected at time of service . Call to set return ; ordrng 1 W11598434 (Evap) and 1 W11574734 (Compressor) and 1 Uvdrier and 1 Serviceport and 1 Nitrogen and 1 R600kit"

On arrival verified complaint of unit locked. Unit was locked as it had gone off balance. And shut down. Customer unplugged unit before it unlocked. I unlocked unit in diag and ran diag test unit is functioning but the basket is not fully punched in all holes. Ordering basket.office to reschedule when available. ; ordrng 1 W11172199 (Basket)

Arrived on site for freezer door not closing properly . Found gasket not sealing properly and allowing air to enter fz compartment. Rail have had ice built up and causing bearing in rails to fail as well. Will need autho on rails and door . ; ordrng 1 W10625067 (Fz door bracket) and 1 W11668671 (Fz door bracket) and 1 Autho

"Arrived on site for f8e4 error code. Found water in overflow pan. Unit was unplugged. Removed door panel. Ran cycle and did not see any leaks, replaced vent and gasket as possible causes. Ran test again. No leaks confirmed. Call complete. Advised customer on soap usage."

Arrived on site to test unit for RC door not sealing properly. Found liner was tweaked preventing door gasket from getting proper seal. Recommend door replacement. Office to reschedule. ; ordrng 1 LW11038910 (Door SS)

"Arrived on site for broken water valve. Upon arrival, inspected unit. Found cold side of valve is fractured. Need to replace valve. Ordering valve. Also rear panel is removed builder will have screws wrapped in blue tape behind console. Office to reschedule. Builder is requesting am appointment ; ordrng 1 W11038689 (Valve)"

Arrived on site to test unit for noise. Found fill tube was leaking on back side of FC and forming ice around evap motor causing noise. Recommend replacing ice maker fill tube. Office to reschedule. ; ordrng 1 W10823511 (Fill tube) and 1 4387491 (Tube inserts)

"Arrived on site for making a noise when compressor is running, upon arrival test unit can can hear noise coming from compressor compartment. Removed rear panel to inspect. Found condenser fan housing is not secured correctly. Secured fan housing. Unit is operating as designed. Job complete"

"MRT118FFFE01 Arrived to install previously diagnosed and ordered parts. I recovered the refrigerant, noting what appeared to be a full charge. I removed and replaced the sealed system components and then vacuumed and leak tested. Charging the system with the MFG calculated charge, the machine began cooling as designed. No leaks observed during service."

Arrived on site for refrigerator not cooling properly. Upon arrival found unit unplugged. Found when powered on that both fans and compressor ran and fc evap had healthy frost pattern. Replaced thermostat and defrost control. I formed customer to give unit 24 hrs to stabilize temps. Call complete

On arrival verified complaint of stopping early and showing cool down. Watched video and it shows cycle stopping on sense dry but no load was in the system. Ran same test and verified with no load it will stop. Then ran load with wet rag on sensor and cycle works perfectly. Advised maintenance this is a failure due to customer use either load size or material. Unit is working as designed job complete.

Arrived on site to test unit for not heating. Tested unit found all components engaging except unit is not igniting. Inspected unit closer and found a fitting not installed correctly shows that the flow of the fitting is backwards. Advised customer to contact installer to fix issue. Job complete.

"Arrived on site for not powering on. Upon arrival, test unit and display is dark and not responding. Removed stacked unit from closest. Gained access to terminal block. Test polarity and is correct. Control is receiving correct voltage from supply with green light lit. Not getting dc voltage from control to console. Replaced control and now getting correct voltage from control to console, but console is still not responding. Replaced console and test unit. Console is now operating. Ran a timed dry cycle and unit is operating as designed. Job complete."

Arrived onsite for unit leaking. Found unit leaking from drawer area. Found unit not leveled. Leveled unit and ran test but still leaking. Found service pointer for drawer update. Replaced drawer assembly and tested. Unit is no longer leaking. Job complete

Arrived onsite for unit door gapping. Upon arrival inspected unit. Freezer door seal failed allowing warm air to migrate into freezer section and cause cooling issues. Replaced freezer gasket . Unit is functioning properly. Job complete

Arrived on site to test unit for oven not heating. Testing and found and flow igniter. Replaced igniter test unit and unit test good job complete.

"Arrived onsite sit for intermittently dropping function under load and found insecure outlet connection. Corrected and tested, all check good. Advised customer on repair."

Arrived on site to replace drain hose. Relaxed hose test unit and unit test good job complete.

WRS588FIHB04 Arrived to inspect filter issue. I found the filter stuck within the housing and was able to remove it. I tested another filter the customer had available and the unit operated as designed. No leaks observed during service.

"#7738750132. Arrived onsite and followed behind DZ for no bake function. Determined the unit would not spark for bake, even after replacing the control and spark module. Verified valves reading Within range. 2 calls to techline support and given tests and check and recommendation to replace the main harness because the harness to the bake valve must be bad. ; ordrng 1 W11458864 (Mai harnessn)"

"Arrived onsite and found unit operating with display dim and no features. Determined the clock needed to be set, set the clock. Unit is now I good working order. All checks good."

"Arrived on site for loose display. Upon arrival, inspected unit and left side of display is hanging. Upon arrival removed console and found display is not secured. Secured display to console. Unit is operating as designed. Job complete"

Arrived on site to test unit for no power. Found unit connected to wrong outlet. Test unit after securing outlet and unit test good job complete.

Arrived on site for dishwasher not getting water and not heating. Customer says they just started using it. Found f4e3. Cleared and ran test. Found water valve activate but no water. Water was shut off. Turned on. Completed test no errors. All components functional. Unit just reset and restarted test sequence. Replaced control. Call complete.

Arrived on site to replace panel. Replaced panel and tested. Unit is now functioning properly. Job complete.

Arrived onsite and found unit operating with intermittent failure to heat at all. Tested and found no error codes but multiple timing symptoms that suggested control and or coil valve. Replaced the control and the coils. Unit seems to be consistently igniting better than before repair. Advised customer on findings and repair.

Arrived on site for refrigerator freezer not cooling. Found evaporator frozen over again. Called tech line. Advised of previous repair. Showed pics of center barrier not being flush. Advised this does not cause freezer error. Confirmed at control p8 vt-or=21.9 k ohms. Within range. No further parts to change. Advised to run test 38 long. File #7738751369. Advised customer to call in with file number.

On arrival verified complaint of too hot. Customer calibrated it down 25 degrees. Ran bake cycle at 350 and found avg temp was 326. Reset calibration to 0. Job complete operational test is good.

Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the right side RC door gasket and used my heat gun to smooth it out. The door is sealing correctly. The customer stated they have had no more dispensing issues since the previous tech left. Call complete.

Arrived on site to test unit for noise. Found unit has a failed compressor. Needing a compressor replacement. Needing 2hrs on return visit. Office to reschedule. ; ordrng 1 W11580057 (Compressor) and 1 WPW10143759 (Drier) and 1 W11506635 (Access valve)

Arrived on site for fridge making noise and not making ice . Got E2 IM error . Found frost on front of cabinet. Fan and control damper making noise . Ordering rails damper and ice maker . Call to set return .no water leaks detected ; ordrng 1 W11668672 (Rail) and 1 W11658802 (IM)

Arrived onsite for a dishwasher that has a rotten egg smell on the dishes when a cycle finishes. The customer had run a cycle and the machine was full of clean dishes when I arrived. There was no smell coming from the machine or the dishes on this load. The customer and I both confirmed this. I found the drain hose at the disposal mounted correctly. I found nothing on the heating element. The customer stated they run the machine daily. I advised the customer to run a dishwasher cleaned thru the machine once a month. The customer already bought a dishwasher cleaner. I went over how to use it and what to look for to make sure it is working. I went over detergent and use and care for the machine with the customer. The machine is working as designed. Call complete.

"Arrived on site to inspect unit for not heating unit. Upon closer inspection found heating element separated as well as the thermal fuse had blown. Replaced heating element and thermal fuse, tested unit, unit is inning as intended. Job complete."

"Arrived on site to replace control diagnosed on previous trip. Upon arrival customer stated panel stopped working days after prior visit. Replaced control, and panel, tested unit no change. Contacted tech line, per tech line we checked various components found the issue with softener was hoses swapped to incorrect location. Fixed hoses. While running diagnostic with tech line ui was not responding to power button but could get into diagnostic. Will need to order ui and control and return. Office to reschedule. SR#7738745966 per tech line; ordrng 1 W11439664 (Control) and 1 W11327395 (Ui)"

Arrived onsite for a dishwasher leaking water from underneath. I found the tub dented up in the back right corner and the tub seam leaking water on the front left side at the bottom of the machine. I took photos of everything. The tub will need to be replaced to complete the repair. Ordering W11409866 tub. Office to RS.; ordrng 1 W11409866 (Tub)

"Arrived onsite for oven showing error. Found f2e1, f6e0. Removed and replaced user interface console. Verified operation. Call complete"

"Arrived on site for not making ice . Ran temp, fan tests ,all checked normal. Got E5 error code . Ran harvest and fill. Both normal. Replaced icemaker . Reran test all checked normal. Did power reset . Also recommend keeping thing off back wall. Also cleaned coils and instructed on regular maintenance. No water leaks detected at time of service . Job complete"

"Arrived on site to follow up on refrigerator that was making noise. On arrival customer said there were several issues / new issues. Cooling from previous ticket was resolved. Customer said the unit makes noise a couple of times a day, the ice bucket is not attaching to the door, that the ice bin overfills and drops ice, and that they sometimes get condensation on the pantry drawer glass. Examined unit and found as follows: noise was not present at time of service and may be due to previous evaporator ice issue since unit was not defrosted. Found the magnets on the ice bucket / door aren't making a strong connection, so ice bucket doesn't stick to door. This will require new magnets / pieces. The icemaker seems to be producing fine, and bail arm is not loose / disconnected. The contact point for the bail arm to stop likely does allow the ice to fill above the bucket, and dropping some cubes is likely normal due to how its designed. Condensation on pantry glass is normal, since the warm air from opening the door is going to go for the glass being the best spot to condense. This is normal and doesn't require a repair. Customer does not want any parts replaced and wants Jenn Air yo exchange the unit, and did not authorize me to replace any parts. I advised them that we can not do that as servicers, and they must continue to discuss the issue with customer service. Also reported customers request for exchange/declination of repairs to tech line, under same SR7738624652. Customer let me know they do not want this refrigerator and will continue to submit tickets and service requests until it is exchanged. Call completed."

Arrived on site for combo microwave oven not working. Screen is on but blank. Reset connection to interface. Still comes up blank. Replaced console. Verified operation. Microwave and oven both working as designed. Call complete.

"Arrived on site to install previously diagnosed latch and latch assembly, replaced parts and adjusted latch assembly. Tested unit, unit is now running as designed, job complete."

On arrival verified complaint of ice not dispensing. On first check unit is making ice. Dispenser is also working and makes cubed and crushed. Unit is currently working as designed. Job complete. No leaks detected during service.

"Arrived on site for not making ice . Ran temp, fan tests ,all checked normal. Got E5 error code . Ran harvest and fill. Both normal. Replaced icemaker . Reran test all checked normal. Did power reset . No water leaks detected at time of service . Job complete"

Arrived onsite for a washer not filling or having long fill times. The customer stated this was not the issue and the issue was the washer had been filling with too much water. She stated it happened when she was using hot water. I checked for stored error codes and there were none. I ran the auto service cycle and the machine completed the cycle working as designed. I ran the manual service cycle and activated the valves finding them working as designed. I went over detergent use and loading with the customer. At this time the machine is working as designed. There were no water leaks present at the time of service. Call complete.

Arrived onsite and found unit trim cracked. Replaced vent trim. Unit is now operating as designed. All checks good.

Arrived on site for dishwasher needing previous diagnosised heater. Upon arrival installed heating element and tried testing unit. Found valve had locked up internally since last visit and will now need W11175771 valve to complete reset and repairs. ordering w11175771 valve and rescheduled customer for 04-01-24 ; ordrng 1 W11175771 (Valve)

"Arrived onsite for dryer not working. On inspection the dryer was no heating when tested. Gain aces to the components and found the heating element was OL. Installed new heating element and tested unit. The unit is operating as designed from the factory, heated unit for serval minutes and it got nice and toasty in the drum."

"Arrived on site for cracked cook top. Upon arrival,inspected unit. What customer believed was a crack in glass is actually a fabricated mark . Uploaded picture on SD. Customer needed advice on cleaning cooktop. Instructed customer on proper cleaning. Unit is operating as designed. Job complete"

"KUIX505ESS2 Arrived to inspect water fill issue. The customer advised that the first few days after the pump had been replaced, the unit would overfill significantly. Upon arrival today, I found the water level sensor would shut off prematurely, not filling enough to produce full-sized ice. I removed and replaced the faulty pump and tested. The unit filled to the correct level through several tests. No leaks observed during service. Warranty applied to service."

"Arrived on site to diagnose cooktop with several knobs falling off. Examined unit and found all knobs had fractures on the stem, and the inner sleeves were coming off. Found no evidence of abuse or heat warping. Replaced all burner knobs and retested. Found no sticking or excessive resistance in any valve. Unit working as designed. Repair completed."

Arrived on site to test unit for unit not washing. Test unit and found bad sump and motor assembly. Replaced sump and motor test unit and unit test good no leaks present job complete.

"Arrived on site to inspect unit for not heating found terminal block, power cord and harness had been shorting causing damage to all 3 ordering harness and will return. Rescheduled for 4/1/24; ordrng 1 W11529071 (Harness)"

"On arrival verified complaint of door, wrapper, and grille dented. Replaced the door, grille, and wrapper. Unit is now working correctly. No physical damage preventing use of machine. Job complete OperTional test is good."

Arrived on site to follow up on dishwasher not cleaning properly. Customer said cleaning has significantly improved and they want to run it longer to make sure it stays. Customer will call back if issues return. Call complete.

"KOSE500ESS20 Arrived to inspect door issue. I found the outer door had been bowed in on both sides and was noticeable from significant distance from the machine. Office to order part and contact the customer to arrange return service.; ordrng 1 W11600222 (Outer Door, SS) and 1 W10839793 (Nameplate)"

"Arrived on site to diagnose washer that's popping breaker when used. Found breaker trips if basket moves at all, pointing to shifter. Unit tripped breaker when draining. Reset and was able to get unit drained. Found shifter failure error and lid switch errors. Ordering shifter and related parts to resolve. Unit likely just needs a new shifter to resolve. Return visit set for 3/29. ; ordrng 1 W11607637 (Control) and 1 W11665967 (Lower Harness) and 1 W11481722 (Shifter) and 1 W11497303 (Shifter) and 1 W11307244 (Lid Switch)"

"KRFF577KPS02 Arrived to inspect noise. The customer presented a video that a loud rattle could be heard intermittently. I found the lower air guide for the condenser as the source of the noise and applied sound deadening material to it, preventing the issue. Initial inspection revealed the left leg was not set and the right was screwed down enough the right wheel was off of the floor and the whole machine would rock over 1/4. I corrected the issue and then adjusted the FC door. Operational test good, no leaks observed during service."