Near Austin, TX 78734
Brandon
Job Details: 01/12/2021
REFRIGERATOR WHIRLPOOL WRS325FDAM02 "Arrived on site for customer complaint of unit not dispensing water, found water supply turned off to unit. I turned water supply on, unit tested good.
Near San Marcos, TX 78666
Richard
Job Details: 01/12/2021
DISHWASHER GE GSD1100G00WW "Arrived onsite for the dishwasher drain motor continuously running. Replaced timer, float switch and issue was not resolved. Will need to replace sump and pump assembly and main wire harness. Ordering parts and office to schedule ; ordrng 1 WD26X10013 (Pump and motor) and 1 Partsresearch (Main wire harness) and 1 Authorization (Authorization needed for repair)"
Near Leander, TX 78641
David S
Job Details: 01/12/2021
DISHWASHER KITCHENAID KDFE104HPS0 Arrived on site for dishwasher leaking. I inspected the unit and work are. I found the spray arms were clogged with debris. I cleared out the spray arms. I ran the unit through a diagnostics cycle and found the drain hose leaking from a pin hole. I replaced the drain hose. I retested the unit and found it working as designed. No water leaks detected. Job complete.
Near Driftwood, TX 78619
Robert
Job Details: 01/12/2021
DISHWASHER WHIRLPOOL WDT730PAHZ Arrived on job for complaints of top of console bubble up. Confirmed console damage. Ordered console. ; ordrng 1 W11367678 (CONSOLE )
Near Georgetown, TX 78626
James
Job Details: 01/12/2021
REFRIGERATOR GE PSB42LSRABV Arrived on site to install control. Turned unit off and connected guages to read pressure in system before repair. Found unit has low charge. I did find the 3 way valve moving today but making an odd sound. Inspected system and found exchanger has fully corroded and oil has fill the low side of the system as there was oil coming out of low side service port when connecting and disconnecting hoses. Unit will need full sealed system replacement to remove oil from system caused by low side failure in heat exchanger. Repair will require 2 techs and 4 hours to complete. Office to schedule return services ; ordrng 1 CNOTE (4 HR SS REPAIR) and 1 CNOTE (2 MAN) and 1 TJ90SF8404 (STUB) and 1 WPW10143759 (dryer) and 1 WR17X11757 (heat exchanger asm) and 1 WR57X10054 (3-way valve) and 1 WR78X23067 (refrigerator compres) and 1 WR84X10068 (condenser asm) and 1 WR85X10065 (evaporator asm ff) and 1 WR85X23077 (complete evap asm fz)
Near Wimberley, TX 78676
Richard
Job Details: 01/12/2021
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 Arrived onsite for the refrigerator door not working properly. During testing found that the refrigerator door opens all the way when opening which is normal.
Near Cedar Park, TX 78613
David S
Job Details: 01/12/2021
REFRIGERATOR WHIRLPOOL ED5LVAXWQ00 "Arrived on site for fridge not cooling in both sections. I inspected the unit and work area. I found the bottom of the freezer keeping temperature and the top and fresh food section not cooling. I gained access to the evaporator fan motor and found it not spinning. I tested voltage to the motor and found good voltage. I tested the thermostat and found it failed as well. I am ordering the evaporator fan motor to complete the repair, and replacing the thermostat on return trip.; ordrng 1 4389144 (motor,evap.fan)"
Near Austin, TX 78746
Jacob
Job Details: 01/12/2021
REFRIGERATOR KITCHENAID KRFC300ESS03 "Arrived onsite for unit not dispensing water. Looked at unit. Upon further inspection, found that the water line for the filter was crimped from installation. Un kinked the line. Tested unit, unit tested good. No leaks at this time. Job complete"
Near Austin, TX 78751
David Z
Job Details: 01/12/2021
REFRIGERATOR JENN-AIR JFX2897DRM02 "Arrived on site to install previously diagnosed parts to resolve no drain issue. Opened up evap cover in FF section and replaced bowed drain tray. Also secured evaporator to rear of cabinet. Steamed out drain from FF side till no further noise was heard. Removed rear cover and drain tube and steamed out drain from rear. Verified drain is no longer clogged. Unit looks like it’s working as designed. Call complete, no leaks found."
Near Round Rock, TX 78681
Kayman
Job Details: 01/12/2021
REFRIGERATOR JENN-AIR JS42NXFXDE01 Arrived onsite for refrigerator with power failure. Upon arrival I found the unit powered on with a bin full of ice in the FC. I checked temps found the RC at the set 37 degrees and the FC at the set 0 degrees. I went to the breaker and cycled the power to make sure the switch wasn’t mislabeled. The customer went out of town after they noticed the power failure. I advised to monitor the unit and let us know if the failure Returns. Job complete.
Near Cedar Park, TX 78613
David S
Job Details: 01/12/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ00
Near Round Rock, TX 78665
Kayman
Job Details: 01/12/2021
WASHER WHIRLPOOL MHW5630HC0 Arrived onsite to correct bellow seal. I folded the inner bellow flap over the tub to ensure a good seal . No leaks detected during time of service and the bellow is still in good condition. Job complete.
Near Waco, TX 76708
Jonathan M
Job Details: 01/12/2021
WASHER WHIRLPOOL WTW5000DW3 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced actuator and went to replace drain pump. Found one of the wires disconnected from the connector at the drain pump reattached wiring and tested unit. Unit began to drain bill agitate and span as designed. Call complete.
Near Georgetown, TX 78633
James
Job Details: 01/12/2021
WASHER GE GFWS1700H0WW Arrived on site and tested operation. Found E31 error. Ohmed pump and found to be good. Inspected clean out and found no obstructions and impeller is good. Tested pressure switch and found it registering water level rising but delayed. Blew through pressure hose and hear an obstruction release. Ran rinse and spin cycle and found unit operating properly. Recommended customer run a tub clean once per week for the next 4 weeks then run once per month to keep build up from clogging sensors. Job complete
Near Cedar Creek, TX 78612
Matthew
Job Details: 01/12/2021
RANGE WHIRLPOOL WFC150M0EB3 Arrived onsite for range indicator light staying on and burners getting hot when not in use. Upon inspection found failed LR and RR burners. Replaced set of four. Also found failed switch so replaced switches. Tested unit and unit is functioning properly. Job complete
Near Georgetown, TX 78626
Lou
Job Details: 01/12/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Arrived on site to inspect refrigerator ice maker not dispensing. Upon further inspection, I tested the ice dispenser and could hear the motor come on, but the ice failed to dispense. I removed the I in and tested the dispenser motor again and the impeller is moving. I turned the impeller by hand and found it stripped. I attempted to remove the impeller but could not get it off due to the motor shaft being stripped. I am ordering the divider and washer and will return with the motor and impeller. Office to schedule return service due to vendor website being down. No water leaks observed during service.; ordrng 1 W11378860 (WASHER) and 1 WPW10309864 (divider)"
Near New Braunfels, TX 78132
Noah D
Job Details: 01/12/2021
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site to inspect oven for not preheating correctly, upon inspection found both elements working and the Oven took 17 min to get to 450. Which is correct per the owners manual. Job complete"
Near Buda, TX 78610
Richard
Job Details: 01/12/2021
DRYER MAYTAG MEDB835DW4 Arrived onsite for the dryer not turning on. During testing found that there is good voltage going to dryer. Ran diagnostics and found error code F4E4 for L2 line voltage not there. Checked voltage at control and I got good voltage on L1 but no voltage on L2 . Tested fuse and it was bad.. Replaced fuse and dryer tested good. Advised customer to have someone clean out the vent tube in the wall because I found a restriction in air flow.
Near Austin, TX 78733
Kevin
Job Details: 01/12/2021
DISHWASHER KITCHENAID KDTE334GPS0
Near Cedar Park, TX 78613
David S
Job Details: 01/12/2021
REFRIGERATOR WHIRLPOOL WRS311SDHM02 Arrived on site for possible sealed system issue. I inspected the unit and work area. I found the evaporator full of frost and ice build up. I put the unit into diagnostics and found the defrost heater coming on. I gained access to the control and tested the thermistors and found them to be in range. I tested voltage to the evaporator thermistor and found only 2.5 VDC. I am ordering a control to complete the repair. I left the unit unplugged so it can defrost. ; ordrng 1 W11203272 (contrl-box)
Near Dripping Springs, TX 78620
Robert
Job Details: 01/12/2021
DISHWASHER WHIRLPOOL WDF330PAHS5 Arrived on job for complaints of dishwasher moving. Found bracket on left side damaged. Ordered new bracket. ; ordrng 1 WP8269145 (brckt-mtg)
Near Austin, TX 78724
Wesley
Job Details: 01/12/2021
WASHER GE GHWS8355H0MC Arrived onsite and attempted to reach ge techline to calibrate the new control installed by a prior company. Dropped call twice. Ordering new control to set up properly with the instructions sent with part. ; ordrng 1 WH12X20504 (control and firmware)
Near Austin, TX 78747
Kevin
Job Details: 01/12/2021
REFRIGERATOR WHIRLPOOL WRF560SMHW00 "Arrived on site and sound icemaker has spilled over, found icemaker arm is not engaged and after correcting it confirmed operation by manually cycling it. It is now working properly. Discussed Correct loading of freezer drawers and importance of ensuring door is closed and there are no food items creating an air gap. Refrigerator is now operating as intended, job complete"
Near Driftwood, TX 78619
Robert
Job Details: 01/12/2021
RANGE KITCHENAID KCGC506JSS00 Arrived on job for complaints of knobs not setting straight. Confirmed valves bent will need to replace right side manifold. ; ordrng 1 W11378578 (MANIFOLD )
Near Round Rock, TX 78664
Jimmy J.
Job Details: 01/12/2021
WASHER WHIRLPOOL WFW3090JW Arrived on site to install previously diagnosed part. Removed control and installed new control. Turned on washer and immediately turned on without error codes. No leaks detected. Job completed.
Near Dripping Springs, TX 78620
Robert
Job Details: 01/12/2021
WASHER WHIRLPOOL CET9100GQ0 Arrived on job for complaints of F74 error code. Code is for low voltage error need to reset unit.
Near Pflugerville, TX 78660
Kayman
Job Details: 01/12/2021
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for wall oven that will turn off when trying to preheat and will the screen will reboot every 24 hours. Upon inspection I found the unit not connected to WiFi. The customer stated that it was connected to WiFi and disconnected some how. I attempted to connect the unit to WiFi and found the unit would display that it was connected but the disconnected icon was still present. I found multiple stored error codes for control to UI state status error. I am ordering the main control and console for repair. Returning tech make sure unit gets connected to WiFi before closing out. Office to R/S due to part availability. Ordering Console (W11296171) main control (W11261167) ; O-emld tckt
Near Austin, TX 78701
Jacob
Job Details: 01/12/2021
WASHER MAYTAG MHW6630HW0 "Arrived onsite for unit making noise during spin, tenant said she would almost fill up the unit and put clothes together heavy and light. Call tech line. Also suggested that customer needs to separate clothes for a better balance. Did not suggest to repair unit with any parts at this time. Got sr#7729719459. Job complete"
Near The Hills, TX 78738
Robert
Job Details: 01/12/2021
REFRIGERATOR KITCHENAID KRFC704FSS01 Arrived on job to replace previously diagnosed parts. Found the frost pattern in refrigerator good replace cover. Replaced valve in refrigerator and water working properly. No leaks detected at time of service.
Near Austin, TX 78746
Kevin
Job Details: 01/12/2021
ICE MACHINE WHIRLPOOL KUIX505ESS1
Near Austin, TX 78734
Robert
Job Details: 01/12/2021
REFRIGERATOR KITCHENAID KRMF606ESS01 Arrived on job to replace previously diagnosed part. After replacement test operation. No leaks detected at time of service
Near Cedar Park, TX 78613
Chase
Job Details: 01/12/2021
REFRIGERATOR KITCHENAID KRMF706ESS01
Near Austin, TX 78735
Kevin
Job Details: 01/12/2021
WASHER WHIRLPOOL GHW9150PW0 "Arrived on site and replaced gasket/fellow diagnosed by previous technician after replacement started washer on a normal cycle to verify correct operation. Washer is no longer leakinG, job complete"
Near Wimberley, TX 78676
Richard
Job Details: 01/12/2021
BUILT-IN M/W KITCHENAID KMBD104GSS00 "Arrived onsite for the microwave not heating. During testing found that the magnetron is not coming on. Change out capacitor and diode and the issue was not resolved. Ordering control, magnetron, thermistors , sensor. Ordering parts and office to schedule ; ordrng 1 W10278022 (Magnetron) and 1 W10278023 (Sensor) and 1 W11445128 (Power relay) and 2 W11199547 (Thermistor)s and 1 W11486781 (Control)"
Near Georgetown, TX 78628
Lou
Job Details: 01/12/2021
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site to inspect dishwasher seal Magee. Upon further inspection, I found the cabinet gasket torn where the screws go into the cabinet mounts. I removed and replaced the gasket and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78732
David Z
Job Details: 01/12/2021
REFRIGERATOR GE ZISB480DXA Arrived on site to install parts diagnosed on previous visit. Found different damper needed to resolve stuck damper in rapid cool drawer. Ordering correct damper. ; ordrng 1 WR60X10063 (damper assy desupply)
Near Georgetown, TX 78626
Lou
Job Details: 01/12/2021
DISHWASHER FRIGIDAIRE FFBD2406NW0A "Arrived on site to install previously diagnosed and ordered part. Due to the unit leaking from the bottom of the door area, I removed and replaced the bottom door gasket as previously diagnosed. Tested unit and found the lower spray arm has been damaged by the element melting it. I found the spray arm is getting caught the element as it spins and will need to be placed. No water leaks observed during service.; ordrng 1 5304517203 (LOWER SPRAY ARM)"
Near Belton, TX 76513
Tyler
Job Details: 01/12/2021
DISHWASHER KITCHENAID KUDE20IXSS1 Arrived on site for dishwasher needing previously diagnosed with all rocks as well as soap dispenser. Upon arrival I was able to install the needed parts and retest unit and verify that everything is now functioning as designed. Call complete
Near Kyle, TX 78640
Brandon
Job Details: 01/12/2021
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site for customer complaint of noise, found switch to be bad, I replaced switch, unit tested good."
Near Austin, TX 78734
Leonardo
Job Details: 01/12/2021
DISHWASHER KITCHENAID KDTE234GPS0 Arrived on site to test unit for unit not draining test unit and found drain motor not responding. Replaced drain motor test unit and unit draining correctly no leaks present job complete.
Near Austin, TX 78737
Kevin
Job Details: 01/12/2021
DRYER MAYTAG MEDB800VQ0 "Arrived on site and replaced all parts diagnosed by previous technician. After replacement dryer is now significantly quieter.
Near Buda, TX 78610
Richard
Job Details: 01/12/2021
WASHER WHIRLPOOL WTW7120HW0 Arrived onsite for the washer not working properly during the spin cycle. Upon arrival found that the left upper side of the panel is bent outwards. Customer stated that during the spin cycle the washer was banging around violently which caused the panel damaged and water to leak.the wash basket was leaning towards the back which caused the unbalanced issue while washing a small blanket. Causing the washer to spin violently. Called tech line and we went through the diagnostics process and all functions tested properly but there was an error code for unbalanced load. No leaks detected.
Near Leander, TX 78641
Tommy
Job Details: 01/12/2021
REFRIGERATOR MAYTAG MFI2569VEM Arrived onsite for previously diagnosed parts. Replaced and wired in thermistor. Tested found unit now operating as designed thermistor reading correctly.
Near Pflugerville, TX 78660
Kayman
Job Details: 01/12/2021
REFRIGERATOR WHIRLPOOL WRF555SDHV02 Arrived onsite for refrigerator with broken bins and drawers. Upon inspection I found the crisper drawer plastic top was missing. I found the 2 RC drawers crooked and the divider missing. I found one of the shelves on the left RC door was missing and the other one was cracked badly. The unit will need a pantry drawer a divider for the RC drawers and 2 new shelf’s for the left side RC door. Ordering left shelf bottom (WPW10212139) left shelf top (WPW10323808) pantry lid (W10827015) pantry drawer (WP67003531). rail center (WPW10326469). Will need AUTHO for repair. ; O-emld tckt
Near Austin, TX 78750
David Z
Job Details: 01/12/2021
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site to follow up on diagnosis for non functional RC evap fan. Per previous tech line call I went and disconnected all harness except for P14, P6, P1, P4 and reran test 3. All fans were on except for FF evap fan. Disassembled interior of cabinet and checked wiring at the harness and connector for evap fan and could verify voltage. Unit I has bad cabinet wiring.
Near Austin, TX 78701
Jacob
Job Details: 01/12/2021
DISHWASHER WHIRLPOOL MDB9959SKZ0 "Arrived onsite for unit not draining . Put unit in diagnostics, got F9E1 drain error, F8E2 water valve. Cleared codes. Upon further inspection. Found that the chopper impellers had broken off causing the drain to no spin. Removed choppers. Ordered part. Rescheduled with customer.; ordrng 1 W11497943 (DRAIN MOTOR )"
Near Georgetown, TX 78626
Lou
Job Details: 01/12/2021
REFRIGERATOR WHIRLPOOL KRMF706ESS00 "Arrived on site to inspect refrigerator losing power. Upon further inspection, customer advised that the unit turned off and stopped cooling. After cycling power for approximately 10 mins, the unit continued to fail. They cycled power for approximately 2 hours and when they turned it back on, the unit began to cool and operate as designed. I tested temps in the FC=6 degrees & RC=35 degrees on recommended settings of 0 & 37. I removed the pantry control and found the control board shorted and was sizzling when I removed it. I found water or a liquid in the reservoir under the control. I checked the pantry harness for any broken wires and the harness was good. I advised that I would go ahead and order the parts due to the door taking approximately 6-8 weeks to arrive. Pantry control left unplugged at the control and at the door for safety. Unit continues to cool. No water leaks observed during service.; ordrng 1 W10815669 (dor-fip ss) and 1 WPW1076907
Near Austin, TX 78737
Robert
Job Details: 01/12/2021
WASHER KENMORE 110.248723 Arrived on job for complaints of broken agitator. Replaced dogs. And test agitator.
Near Georgetown, TX 78628
Lou
Job Details: 01/12/2021
DISHWASHER MAYTAG KDTE254EBL0 "Arrived on site to install previously diagnosed and ordered parts. Due to the adjusters failing and one of the adjuster straps being broken, I removed and replaced both adjusters and the one strap and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Leander, TX 78645
Tommy
Job Details: 01/12/2021
COOKTOP WHIRLPOOL KCGD506GSS00 Arrived onsite for cooktop sparking even when ignite. Upon arrival found unit spark module not reading correctly also found want seemed to be intermittent sparking with center front igniter. Ordering spark module and igniter just in case.office to reschedule due to part availability.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10475150 (SPARK MODULE ) and 1 W10876260 (CENTER FRONT)
Near Manor, TX 78653
Matthew
Job Details: 01/12/2021
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived onsite to replace previously diagnosed part. Replaced drain extension. Tested unit and unit is functioning properly. Job complete
Near Pflugerville, TX 78660
Chase
Job Details: 01/12/2021
MICROWAVE WHIRLPOOL WMH32519HZ4
Near Manor, TX 78653
Matthew
Job Details: 01/12/2021
REFRIGERATOR WHIRLPOOL WRT108FZDB02 Arrived onsite for freezer still freezing food in fresh food section. After further inspection found unit has a sealed system issue. Appears to be a restriction in the line. Ice ball accumulation on top right of evaporator on cap tube. Unit is constantly running. Fans are on but compressor is hot. Dryer is corroded. Amp draw at .038 amps.
Near Lago Vista, TX 78645
Tommy
Job Details: 01/12/2021
DRYER KENMORE 417.880427 Arrived onsite for unit timer messing up. Upon arrival found unit was stacked. Unit control UI had stuck relay and was interrupting cycle.Turned unit off from breaker. Removed and replaced control UI. Tested unit after turning on at breaker. Found unit operating as designed. Job Completed.
Near Georgetown, TX 78626
Lou
Job Details: 01/12/2021
REFRIGERATOR WHIRLPOOL GSC25C6EYY03 "Arrived on site to install previously diagnosed and ordered part. Due to the dual valve failure, I removed and replaced the valve and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Pflugerville, TX 78660
Kayman
Job Details: 01/12/2021
REFRIGERATOR WHIRLPOOL WRT519SZDM06 Arrived onsite for refrigerator complete no cool. Upon inspection I found the units fans and compressor running but both compartments at room temp. I accessed the evaporator and found a ball of ice forming at the capillary tube (pic in quick pic) and no frost pattern on the evaporator. I then accessed the compressor and found an amp draw of .45 while running. The compressor and possibly the evaporator need to be replaced. Ordering Evaporator (W11407409) compressor (W11480426) coupler (TJ90SF8404) drier (WPW10143759). Requesting SS tech and appropriate time frame to complete repair. ordrng 1 LOCKRING (LOCK RING ) and 1 TJ90SF8404 (COUPLER ) and 1 W11407409 (EVAPORATOR ) and 1 W11480426 (COMPRESSOR ) and 1 WPW10143759 (dryer)
Near Austin, TX 78732
David Z
Job Details: 01/12/2021
MICROWAVE WHIRLPOOL GT4185SKB2 "Arrived on site to diagnose microwave that is not heating and making noises. Ran unit and could hear buzzing magnetron and customer also mentioned seeing sparks too. Unit looks and smells like it has a damaged wave guide in addition to needing a full high voltage system. Ordering cap mag and diode to attempt Hv repair ordrng 1 AUTHO (AUTHO) and 1 W10859575 (magnetron)"
Near Kyle, TX 78640
Robert
Job Details: 01/12/2021
DRYER WHIRLPOOL WED5620HW1 Arrived on job for complaints of noise. Found the idler causing noise. Replaced idler and test. Noise gone.
Near Manor, TX 78653
Wesley
Job Details: 01/12/2021
DRYER MAYTAG MEDB835DW4 Arrived onsite and found unit experiencing poor dry times due to back flow problem. Found f4e3 error. Advised customer on customizing there vent to prevent poor dry times. All ch3cks good.
Near Pflugerville, TX 78660
Kayman
Job Details: 01/12/2021
REFRIGERATOR WHIRLPOOL WRT519SZDM06 Arrived onsite for refrigerator ice maker leaking. Upon inspection I found the inlet water tube for the ice maker had been pushed back and was not seated in the ice tray. I corrected the fill tube and let the ice maker cycle. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.
Near Manor, TX 78653
Matthew
Job Details: 01/12/2021
MICROWAVE WHIRLPOOL WMH31017HS6 "Arrived onsite for non functioning cavity light. Uninstalled and Disassembled unit to gain access to compartment. Upon inspection found failed cavity bulb. Replaced bulb, tested unit and unit is functioning properly. Job complete"
Near Georgetown, TX 78633
James
Job Details: 01/12/2021
DRYER WHIRLPOOL WED4815EW1 "Arrived on site and installed new shafts, rollers and sound pads. Tested operation and found unit working properly. Job complete"
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 01/12/2021
RANGE WHIRLPOOL WFC150M0EB2 Arrived on site for range cooktop burners not operating properly. Customer stated that rear left burner once turning on it will stay on at high. Rear right burner doesn’t work at all. Front left burner has low heating and found right works okay. Inspected unit and work area.
Near Austin, TX 78758
Justin
Job Details: 01/12/2021
WASHER MAYTAG MVWX655DW1 "Arrived on site to install previously diagnosed parts. Cycled power off to unit, gained access to control, and replaced with new part. Calibrated unit and ran test cycle after. Found small leak at cold water valve. Adjusted valve and stopped drip from valve. No other leak observed at time of service. Unit now working as designed. Call complete."
Near New Braunfels, TX 78132
Andrew
Job Details: 01/12/2021
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site to test unit for not filling. Found unit filling as designed. Wash motor was not engaging when put into diagnostics or when selecting different cycles. Checked voltage at control and verified proper voltage being sent to wash motor.
Near Georgetown, TX 78628
Chase
Job Details: 01/12/2021
OVEN KITCHENAID KODE507EBL04
Near San Marcos, TX 78666
Andrew
Job Details: 01/12/2021
OVEN KITCHENAID KODE507EWH04 "Arrived on site to test unit for remove or set probe message prompting on screen without probe inserted. Replaced upper probe jack and control, tested unit to 350, unit tests good. Job complete."
Near New Braunfels, TX 78132
Noah D
Job Details: 01/12/2021
WASHER MAYTAG MVWB765FW3 "Arrived on site to inspect washer for making loud noises during agitation, upon inspection found the noise appeared as the gear case agitated.....all noises present are normal. Called Techline and documented. Sr # 7729715471 Complete"
Near Georgetown, TX 78628
Lou
Job Details: 01/12/2021
OVEN WHIRLPOOL WOD51EC0AS01 "Arrived on site to inspect wall oven display not responding. Upon further inspection, the customer advised that the unit won’t respond and they recently had a power outage. I placed the unit in diagnostics and checked for error codes and found F1E0-internal error. I attempted to clear the code and the unit would not respond. Following the tech sheet, I cycled power for approximately 1 minute and placed the unit back in diagnostics and cleared the error code and tested on Bake at 350 degrees. Unit operated as designed
Near Georgetown, TX 78633
James
Job Details: 01/12/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site and tested operation. Found unit was cycling ice maker with door open and unit turned off at ui. Found ice on inside of facia heater that has built up and facia heater not functioning. Also found unit constantly running deli damper but damper is not registering open and closed properly. Unit will need new deli damper, ui and main control to repair. Office to schedule return services due to part availability ; ordrng 1 WPW10248595 (DAMPER) and 1 WPW10675033 (cntrl-elec)"
Near San Marcos, TX 78666
Richard
Job Details: 01/12/2021
WASHER WHIRLPOOL MVWC565FW2 Arrived onsite for the washer not working properly. During testing found that the actuator was not shifting properly. Causing the issue. Replaced shift actuator and washer tested good and no leaks detected complete.
Near Bastrop, TX 78602
Matthew
Job Details: 01/12/2021
WASHER WHIRLPOOL WTW4816FW2 "Arrived onsite for washer making squeaking sound. Upon inspection found sound coming from cam during cycle. Removed cam and inspected. Found signs of ware on assembly, so replaced cam. Tested unit and unit is functioning properly. No leaks present at this time. Job complete"
Near Kyle, TX 78640
Leonardo
Job Details: 01/12/2021
DISHWASHER MAYTAG MDB8989SHZ0 Arrived on site to test unit for upper rack falling. Test unit and found left track and right track broken. Also found adjusters broken. Ordering right track office to reschedule ; ordrng 1 W11259786 (RIGHT TRACK )
Near Hutto, TX 78634
Jimmy J.
Job Details: 01/12/2021
REFRIGERATOR WHIRLPOOL WRF990SLAM02 Arrived on site for UNIT STILL NOT COLD ENOUGH TO KEEP THE ICE FROM MELTING. Placed in diagnostics and ran test 36 and got not cooling error. Found the freezer compartment section tower frozen over. Used steamer to defrost evaporator and tower in freezer section. Placed in diagnostics and no more errors came up in test 36. All thermistors passed. Fridge cooling as designed. Call complete.
Near Round Rock, TX 78665
Jimmy J.
Job Details: 01/12/2021
MICROWAVE GE DVM7195SF1SS Arrived on site for LIGHT/FAN WILL TURN ON RANDOMLY BY ITSELF- SOMETIMES WHEN PUTTING FOOD IN WILL TURN ON BUT>>Found door was at the wrong angle. Adjusted the hinges to line up the door correctly. Tested microwave numerous times to ensure the microwave was operating as designed. All tested good.
Near Leander, TX 78641
Tommy
Job Details: 01/12/2021
RANGE WHIRLPOOL WFG320M0BS3 Arrived onsite for previously diagnosed parts. Removed and replaced gasket. Tested door operating. Unit is operating as designed. Job Completed.
Near China Spring, TX 76633
Jonathan M
Job Details: 01/12/2021
MICROWAVE GE PEB9159DJ2WW Arrived onsite for a microwave that won’t start cycles and has no power. Inspected unit and work area. Found unit not turning on. Tested polarity at the plug and found proper polarity. Went to remove microwave outer cover and found a screw stripped on the back left hand side of the unit. Tested resistance through all the door switches and fuse and all came back good. Tested voltage at the control and found no voltage. Traced voltage from the power cord through all elements. Found cavity Thermal cut out burnt and bad. Unit will need TCO for repair. Ordering part and office will need to contact customer about return date. ; ordrng 1 WB24X27107 (thermostat)
Near Belton, TX 76513
Al
Job Details: 01/12/2021
WASHER MAYTAG MVWB835DW2 "Arrived to inspect washer with NO POWER.Confirmed the complaint and attempted service test mode and the unit never powered on.Customer had a blanket stuck inside the unit that was her final wash before the unit went dead.The unit had the proper voltage from the outlet, but still never powered up after several attempts.Ordering authorization, the console, control and will return with the latch.Office to reschedule the customer for return visit due to parts availability.Needs more work ; ordrng 1 AUTHORIZATION (FOR PARTS NEEDED) and 1 W11112656 (console) and 1 W11112658 (cntrl-elec)"
Near Dripping Springs, TX 78620
Brandon
Job Details: 01/12/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Arrived on site to replace control, after replacing, unit tested good."
Near Leander, TX 78641
Jonathan S
Job Details: 01/12/2021
VENTHOOD MAYTAG UXT5236BDS Arrived on site for venthood filter latch broken. Inspected unit and work area. Found latch broken from housing. Removed latch and installed new. Tested all operations. All tested good. Spoke with customer user care guide.
Near Waco, TX 76707
Jonathan M
Job Details: 01/12/2021
OVEN WHIRLPOOL WFE320M0JS0
Near Austin, TX 78750
David Z
Job Details: 01/12/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site to follow up on squeaky freezer door. Applied grease to slides, since when slides ice over and are thawed it will remove the lubrication. Greased slides and replaced door switch that had shorted out from getting water in it. All is now working as designed. Call complete."
Near Georgetown, TX 78633
James
Job Details: 01/12/2021
DISHWASHER GE PDW9980N00SS Arrived on site and tested operation. Unable to duplicate exact leak but customer stated the unit kept filling with water after breaker turned off an door opened indicating failing valve. I did find the insulation in door getting wet while cycle running. Removed door and found leak coming from smart dispenser motor. Unit will need new valve and dispenser motor assembly to repair.; ordrng 1 WD12X10384 (dispensing det asm)
Near Andice, TX 78628
Jonathan S
Job Details: 01/12/2021
RANGE WHIRLPOOL WFG505M0BS3 "Arrived in n site for range oven not heating. Performed diagnostics and tested oven operation. Found no response from igniter. Measured ohms on igniter and found opened. Removed failed igniter and installed new. Tested operation and found control not sending voltage to igniter. Removed failed control, and installed new. Tested operation. All tested good."
Near Killeen, TX 76549
Al
Job Details: 01/12/2021
REFRIGERATOR KENMORE 106.5113921 "Arrived to inspect water leaking from unit.Confirmed the complaint and found the freezer compartment was iced over, on both the evaporator cover and a massive ice buildup by the drain preventing the bottom drawer from being removed from the unit without damaging the unit.Unit was set on 45 degrees in the refrigerator compartment and 0 degrees set in the freezer compartment.Due to the ice buildup I will return with all previously ordered parts.Unit lighting in both compartments flickers and will need to be replaced for unit to function properly.; ordrng 1 WPW10515057 (light FREEZER ) and 1 WPW10515058 (light REFRIGERATOR )"
Near Rogers, TX 76569
Tyler
Job Details: 01/12/2021
WASHER WHIRLPOOL MVW7232HW Arrived on site for washer trip the breaker every time the machine was used. Upon arrival customer stated that they have been having a lunch which is at the house in various parts of the home and a lot of it started around the same time and before the washer was installed. Con further diagnosis of the washer I realize that you could barely turn the washer on without the breaker tripping and cannot run any diagnostic tests. I was able to find a dedicated outlet away from the washer to plug-in and was able to run test and verify that they were no error codes are indications that of any issues but the main control was not always responsive to certain tests are then replace him a control and retested and reassembled the unit verified everything is functioning as designed I did inform the customer that they will need electrician to figure out what was causing the issue with the rest of the house in the washer. Call complete
Near Killeen, TX 76543
Tyler
Job Details: 01/12/2021
REFRIGERATOR WHIRLPOOL MFI2665XEM7 Arrived on site for refrigerator needing previously diagnosed icemaker. Upon arrival I didn’t see the note that the customer had pre-paid the repair in advance so I went ahead and went in and disassembled and install the new icemaker that was needed I then re-tested the icemaker repeatedly on more than five test to make sure that it would feel exactly the way it was needed and nothing more and nothing less unit work every single time it was tested and I saw no signs of the water inlet valve wheeping into the icemaker. Call complete
Near Austin, TX 78726
Justin
Job Details: 01/12/2021
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site for a dishwasher with broken stoppers and dispenser. Found both parts were failing and needing to be replaced. Replaced both parts and tested unit. Unit is now working as designed. No leaks observed at time of service.
Near Dripping Springs, TX 78620
Brandon
Job Details: 01/12/2021
REFRIGERATOR JENN-AIR JFC2290VEM8 "Arrived on site for customer complaint of ice maker not working, found failed ice maker, I replaced ice maker, unit tested good.
Near Austin, TX 78750
Chase
Job Details: 01/12/2021
REFRIGERATOR KITCHENAID KRFF707ESS01
Near Georgetown, TX 78626
Jonathan S
Job Details: 01/12/2021
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 "Arrived on site for refrigerator leaking water. Inspected unit and work area. Found evaporator drain line frozen. Removed ice buildup on drain pan. Gained access to drain line. Removed drain and check for objects stuck in line. None found. Poured water down drain and found draining. All tested good, no water leaks detected."
Near Leander, TX 78641
Jonathan S
Job Details: 01/12/2021
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site dishwasher not drying dishes. Inspected unit and work. Found rinse aid empty, customer stated that they do not use rinse aid due to chemicals. Measured incoming water temperature at 120°. Performed diagnostics mode, found error code 5-2 door stuck closed. Monitored test cycle and measured amp draw to element at 7. amps. Tested for hot temperatures at end of test cycle. Called Whirlpool tech support and spoke with Robert. He stated unit is operating as designed. (Sr#772971256). Spoke with customer on purpose of rinse aid and user care guide. All tested good, no water leaks detected."
Near Canyon Lake, TX 78133
Andrew
Job Details: 01/12/2021
COOKTOP JENN-AIR JGCP436HM00 "Arrived on site to test unit for RR burner not igniting. Found spark igniter not plugged into spark module. Plugged spark igniter in, tested unit, unit is now igniting like designed. No leaks detected at time of service. Job complete."
Near New Braunfels, TX 78132
Andrew
Job Details: 01/12/2021
OVEN WHIRLPOOL WOS51EC0HS02 Arrived on site to test unit for not mounted right and heating issues. Found screws were behind mounting points instead of through. Customer noticed trim pieces were missing. Secured screws and customer wants trim pieces for both left and right side. Unit is heating as designed. Needing both left and right trim pieces to fix issue. Office to reschedule.; ordrng 1 W10536160 (cover) and 1 W10536160 (cover)
Near New Braunfels, TX 78132
Andrew
Job Details: 01/12/2021
REFRIGERATOR WHIRLPOOL WRS555SIHZ03 "Arrived on site to test unit for no ice production. Found no signs of door harness damage. Ice maker was not responding in diagnostics. Replaced ice maker, tested unit, ice maker ran full harvest on test 29. Proceeded to test 31 and ice maker filled like designed. No leaks detected at time of service. Job complete."
Near Temple, TX 76502
Al
Job Details: 01/12/2021
WASHER ROPER RTW4516FW2 Arrived to inspect washer humming via the drain pump.Plugged the unit back in and confirmed the unit was draining and not allowing the customer to make any selections.I calibrated the unit and ran a consumer cycle and unit tested as designed to customers satisfaction.No parts needed.Job completed
Near Copperas Cove, TX 76522
Al
Job Details: 01/12/2021
MICROWAVE FRIGIDAIRE FFMV1645TS Arrived to inspect no power.Confirmed the complaint and found the monitor switch was defective causing the main fuse to pop.Replaced the switch and used customers newly purchased fuse to complete the repair.Tested the unit with 2 minute water test and unit passed and heated.Job completed
Near Copperas Cove, TX 76522
Al
Job Details: 01/12/2021
RANGE KITCHENAID KSEG700ESS3 Arrived to install previously ordered part.Removed and replaced the convection fan.Reassembled and unit tested as designed to customers satisfaction.Job completed
Near Lorena, TX 76655
Jonathan M
Job Details: 01/12/2021
REFRIGERATOR JENN-AIR JBZFL24IGX00 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced icemaker and tested unit. Unit is now working as designed. Call complete.
Near New Braunfels, TX 78132
Noah D
Job Details: 01/12/2021
OVEN WHIRLPOOL WOD93EC0AS05 "Arrived on site to inspect oven for not heating correctly, upon inspection found the lower oven off by about 20 degrees, calibrated lower oven and replaced upper gasket per customer. All functions worked. Complete"