We serviced a
GE DISHWASHER
Model GHDT168V55SS
Near Round Rock, Texas 78681
Vincent
Job Details:
03/06/2023
"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was unit not draining all the way. Tested unit and found the filters clogged up. Used shop vac to clean out the drain and found a straw and had tie stuck and rust from racks. Advised customer that it would be best if they replaced unit with a new one due to the stuff I found.
We serviced a
MAYTAG MICROWAVE
Model MMV1175JZ00
Near Austin, Texas 78750
Vincent
Job Details:
03/06/2023
"Arrived on site to inspect microwave, inspect the unit and work area. Customer had microwave on countertop because took it down. Tested unit and found there was no power to the control. Disassembled unit install new control and new filter control. Tested unit and found that operating as designed. Job completed."
We serviced a
GE WASHER
Model GTUP240EM6WW
Near Round Rock, Texas 78681
Paul
Job Details:
03/06/2023
Arrived onsite for a washer not filling with cold water. I checked stored error codes and found none. I found 123VAC to the cold valve and it was not opening. I replaced the fill valve and tested the machine. All is working as designed and there were no water leaks present at the time of service. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Buda, Texas 78610
Andrew
Job Details:
03/06/2023
"Arrived on site to test unit for loud squeaking noise. Found roller wheel was damaged. Replaced wheels, idler and belt supplied with repair kit. Unit now working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Austin, Texas 78738
Kevin
Job Details:
03/06/2023
"Arrived on site and inspected washer and found hub is wallowed out, gear case is leaking oil, attempted to remove wash plate and it is seized
We serviced a
KITCHENAID REFRIGERATOR
Model KBFC42FTS02
Near Lakeway, Texas 78738
Luis
Job Details:
03/06/2023
"Arrived on site for water leaking. Found frozen drain,cleared ice from drain checked water flow through drain water draining correctly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS00
Near Spicewood, Texas 78669
Luis
Job Details:
03/06/2023
Arrived on site for no ice. Found warped icemaker tray replaced icemaker assembly ran diagnostics ran icemaker harvest passed ran fill test passed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT920SADM3
Near Austin, Texas 78738
Leonardo
Job Details:
03/06/2023
Arrived on site to test unit for not drying. Test unit and found unit actually not washing. Heating element working but unit not spraying any water. Will need new sump and motor.
We serviced a
KITCHENAID MICROWAVE
Model KEMC308KSS01
Near Austin, Texas 78734
Leonardo
Job Details:
03/06/2023
Arrived on site to replace cover and sroings. Replaced all parts test unit and unit test good job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Moody, Texas 76557
Jonathan M
Job Details:
03/06/2023
"Arrived on site for a wall oven microwave combo that is resetting itself and showing a power outage every 30 minutes. Inspected unit and work area. Customer advised they can clear the code and be able to use the machine but if it does it in the middle of a cooking cycle, the unit will turn itself off. They did advise that the light does come on when they open the door. Ran the unit through diagnostics and found an F6 E0 (oven user interface lost connection) error code. Tested continuity on the wire harness between the control and the user interface and found proper continuity. Per the tech sheet, advise the customer of the issue would most likely be with their user interface but did explain that their control may be causing the problem. The customer is aware that if the control is needed, that would be an additional fee. Replaced the User Interface control panel and tested the unit. The unit began to work and operate as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Austin, Texas 78731
Wesley
Job Details:
03/06/2023
Arrived onsite and replaced valve and cleared small frozen blockage from the icemaker fill. Advised customer on repair
We serviced a
LG WASHER
Model WT5270CW
Near Austin, Texas 78731
Wesley
Job Details:
03/06/2023
Arrived onsite and found unit with evidence of a leak. Determined after testing with back cover off that the only leak was from the connection from the hose to the valve hot water side. Cleaned and tightened water connections. Tested unit. Unit is now operating leak free at time of service.
We serviced a
KENMORE DRYER
Model 110.646724
Near Jonesboro, Texas 76538
Jonathan M
Job Details:
03/06/2023
"Arrived on site for a dryer that is taking multiple cycles to dry clothes. Inspected unit and work area. Customer advised that theyve noticed an airflow issue from within the unit because even after they pulled off the vent hose, there is very little airflow coming out of the dryer and the unit still heats and tumbles. Disassembled the unit and found a box cap, and a big lint ball stuck in the bottom of the blower wheel housing area. Removed all the obstructions and tested the unit. The unit began to work and operate as designed. Call complete."
We serviced a
JENN-AIR COOKTOP
Model JIC4430XS00
Near McGregor, Texas 76657
Jonathan M
Job Details:
03/06/2023
"Arrived on site for a cooktop that is flashing an F47 (power supply issue coming from the ACU) error code on the right two burners. Inspected unit and work area.
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Waco, Texas 76704
Jonathan M
Job Details:
03/06/2023
"Arrived on site for a washing machine that is not getting past the sensing portion of the cycle. Inspected unit and work area. Did confirm the customers complaint and found that whe the unit would start to spin, the lights on the control would flicker and then go out. Check voltage and polarity and found proper voltage and polarity to the unit. Took an amp draw off the unit when it was starting to go into spin and found it only pulling 7.1 A. Check the capacitor for proper resistance and found proper resistance. Checked voltage at the main control to the unit when the unit was agitating in spinning and found voltage drop coming into the control but the unit would stay on. Spoke to SW and was advised to go ahead and replace the control but that it sounded more like an electrical supply issue with the voltage dropping whenever the unit was attempting to agitate or spin. I explain to the customer that voltage should not drop when the unit is running. I replace the control and advise the customer if any other issues persist, to fix their electrical supply. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KBFC42FTS03
Near Horseshoe Bay, Texas 78657
Lou
Job Details:
03/06/2023
"Arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps in the RC=49 degrees & FC=31 degrees. I checked the compressor and is was very hot to touch. I disassembled the FC section and removed the evap cover and found no frost pattern on the evaporator and found a ball of ice in the upper left corner on the cap/suction tubes (photos). Also found a small amount of dye on the evaporator at the cap tube/suction tube area (photo). Also found both RC door gaskets badly torn. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Wimberley, Texas 78676
Andrey
Job Details:
03/06/2023
"Arrived on test unit for not opening after cycle completed, replaced previously diagnose control and pressure switch, customer accepted replaced parts and tested unit, all components are working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSF705HPS01
Near Leander, Texas 78645
Maurice R
Job Details:
03/06/2023
"Arrived on site for water and ice not working. On inspection found the water reservoir frozen, I defrosted the reservoir and tested the water. The water was working after the defrost, I add the sealer gum around the evap cover and reassemble the unit. No water leaks detected during service
We serviced a
MAYTAG WASHER
Model MVWC416FW0
Near Dripping Springs, Texas 78620
Kevin
Job Details:
03/06/2023
"Arrived on site and inspected washer and found gear case is leaking oil. Customer will contact office if they wish to continue, job complete
We serviced a
KITCHENAID DISHWASHER
Model KUDC10FXSS7
Near Dripping Springs, Texas 78620
Kevin
Job Details:
03/06/2023
"Arrived on site and inspected dishwasher and found, Wash motor has failed,After replacement started dishwasher on a normal cycle and it is working properly, job complete
We serviced a
WHIRLPOOL DISHWASHER
Model wdt750sahz0
Near Austin, Texas 78737
Kevin
Job Details:
03/06/2023
Arrived on site and inspected dishwasher and found a piece of porcelain stuck in drain hose catch valve keeping water from draining. After removing porcelain dishwasher will drain properly
We serviced a
WHIRLPOOL COOKTOP
Model KICU569XSS00
Near Austin, Texas 78737
Kevin
Job Details:
03/06/2023
"Arrived on site and replaced both modules diagnosed on previous visit, cooktop will now power up and after setting model version confirmed all elements are heating properly. Job complete
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Austin, Texas 78737
Kevin
Job Details:
03/06/2023
"Arrived on site and replaced control panel diagnosed on previous visit in November
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Austin, Texas 78719
Scott
Job Details:
03/06/2023
Arrived on site for dryer not running . Found checking power at terminal block that outlet is dropping a leg . Advised customer to look at outlet or breaker . No lint build up at time of service. Job complete .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB02
Near Kyle, Texas 78640
Andrew
Job Details:
03/06/2023
Arrived on site to test unit for not cooling. Found run cap and start device had vibrated itself off. Secured run cap and start device and secured with retention clip. Compressor running and pulling .9amps. Condenser and evap motor working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Hutto, Texas 78634
Cliff
Job Details:
03/06/2023
Arrived on site to diagnose a dishwasher that is not cycling properly. Found tub dented causing unit to leak onto circ pump motor. Due to nature of repairs needed and age of unit customer wants to talk to whirlpool prior to any repairs.
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS3
Near Manor, Texas 78653
Matthew
Job Details:
03/06/2023
Arrived onsite for range oven not heating and smelling gas when in use. Inspected unit and tested verified proper ignition and burner tube flow. Burner was functioning and blue flame throughout. Unit heated to 350 degrees and cycling properly. Each ignition energizing properly and no hesitation. Through testing did not get excessive gas odors. Could not duplicate any issues. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Leander, Texas 78641
Kimo
Job Details:
03/03/2023
Arrived onsite to install previously diagnosed parts upon arrival I installed the new controls and console. And tested unit and found nothing change. I am ordering the heating elements for the lower oven and return with the thermistor one 07/03/23; ordrng 1 W11545804 (ELMNT-BAKE) and 1 WPW10260252 (ELMNT-BROL)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Round Rock, Texas 78664
Cliff
Job Details:
03/03/2023
Freezer frozen shut and service cannot be performed today. Office to reschedule for soonest availible appointment. ; O-emld tckt
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Killeen, Texas 76549
Jonathan M
Job Details:
03/03/2023
Arrived on site for refrigerator that is not cooling. Inspected unit in orange area. Did confirm customers complaint and found all fans running. Found no frost pattern on the evaporator. Check behind the unit and found the compressor running. Took an amp draw off the compressor and found that compressor pulling .6 A up to .656 A. Found the compressor hot to touch and 80? inside of the freezer and refrigerator compartments. Ordering all sealed system components and the office will need to contact the customer about a return date due to limited parts availability. Please schedule service for at least two hours on the return trip.; ordrng 1 W11580057 (Compressor) and 1 W11546692 (Evaporator) and 1 W11504449 (Cap tube to evaporator coupler) and 1 W11506619 (Suction line to evap coupler) and 1 NITROGEN (NITROGEN) and 1 R600KIT (R600 KIT) and 1 W11506635 (Access valve) and 1 WPW10143759 (UV drier)
We serviced a
WHIRLPOOL FREEZER
Model WRX735SDHZ03
Near Georgetown, Texas 78628
Maurice R
Job Details:
03/03/2023
Arrived onsite to install previously diagnosed parts. I installed the left RC and switched all the components out. Removed the water valve and replaced the tube to the icemaker due to a tear in the fill tube for the icemaker. Tested unit and operating as designed. Went to install the right RC gasket and I had the wrong gasket. No water leaks detected during service ; ordrng 1 W10830274 (RC gasket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Round Rock, Texas 78681
Paul
Job Details:
03/03/2023
Arrived onsite for a refrigerator that ice goes everywhere when dispensing it. I found the ice chute not staying clipped on. Ordering WPW10435760 GUIDE-ICE. RS for Thu 3/9.; ordrng 1 WPW10435760 (GUIDE-ICE)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near New Braunfels, Texas 78132
Leonardo
Job Details:
03/03/2023
Arrived on site to test unit for gas smell on the right rear burner. Test unit and couldnt get a reading. Will need to replace manifold and tubing for right rear burner. Office to reschedule ; ordrng 1 W11167099 (Right rear tubing)
We serviced a
WHIRLPOOL WASHER
Model CET9000GQ2
Near Uhland, Texas 78640
Andrey
Job Details:
03/03/2023
"Arrived on site to install previously diagnosed micro computer, replaced part and tested F27 error code still present, inspected air trap and pressure sensor, all in good working order, attempted to clear error code but system would not, called tech line to diagnose further per tech line since the code is not clearing the system is still acting as like there is a problem, recommend replacing the UI display board, ordering part and additional parts to ensure completion office to reschedule ; ordrng 1 W11475812 (UI display board) and 1 WPW10448876 (Pressure sensor) and 1 W11252474 (Pressure hose) and 1 WPW10730972 (Drain pump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Georgetown, Texas 78633
David Z
Job Details:
03/03/2023
"Arrived on site to diagnose refrigerator that is making noise when RC door is opened and closed. Customer says noise sounds like something is struggling. Tested unit and found the damper motor is surging and making noise, not opening or closing smoothly at all. Ordering damper to resolve. Return visit set for 3/8, early am needed. ; ordrng 1 W11164593 (Damper)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Kyle, Texas 78640
Andrey
Job Details:
03/03/2023
"Arrived on site to test unit for not latching, tested unit found strike broke causing unit not to latch, ordering strike office to reschedule ; ordrng 1 W11457841 (Strike)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMHV00
Near Austin, Texas 78704
Luis
Job Details:
03/03/2023
Arrived on site for odor issues. Removed compressor cover found brown residue in drain pan causing foul odor while condenser fan runs. Ordering a new drain pan; ordrng 1 WPW10655367 (Drain pan)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near Austin, Texas 78745
Luis
Job Details:
03/03/2023
"Arrived on site. Unit powered on compressor not running diagnosed a defective compressor checked for leaks found uv dye on evaporator found hard bend almost crimped closed suction line called tech support sent pictures will continue with repairs. Ordering compressor,evaporator and drier. SR#7735863981; ordrng 1 W10507884 (Compressor) and 1 W11256565 (Evaporator) and 1 W11506635 (Access valve)"
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRW08
Near Lampasas, Texas 76550
Tyler
Job Details:
03/03/2023
Arrived on site for refrigerator not shutting left side fc door properly. Upon arrival confirmed issue and found left side door gasket wrapped outward and catching on rc door. Tried reshaping gasket but found gasket was pulled to tightly in liner and wouldnt realign. Ordering new door for repairs and will need office to reschedule once availability of parts is known.; ordrng 1 W11108865 (Fc Door)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, Texas 78748
Scott
Job Details:
03/03/2023
"Arrived on site for washer leaving load very wet . Found basket moving around in tub slightly . Ran test wash and sounding loud in spin . Ordering gearcase , hub , wash plate , cam . Call to set return . No water leaks detected ; ordrng 1 W10834890 (Wash plate)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near The Hills, Texas 78738
Vincent
Job Details:
03/03/2023
"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was refrigerator stoped cooling. Tested unit in diagnostics and found the compressor not coming on at all. I tried replacing the Orion board but was not the correct one. Im ordering the watt inverter kit, main control and Orion. Scheduled to return on 3/09/23. No leaks where observed during service. Customer is aware if these parts dont fix the cooling issue compressor will be needed and parts are on back order.; ordrng 1 W11336586 (Orion board) and 1 W11533213 (Control kit) and 1 Watt-inverterkit (Watt-inverter kit)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near New Braunfels, Texas 78132
Andrew
Job Details:
03/03/2023
Arrived on site to test unit for no ice production. Temps were correct in compartments. Found no restrictions in channel to ice maker compartment. Ice mold had ice. Found error E5. Thermistors in range. Spoke with Techline and advised to replace UI and icemaker. Office to reschedule. ; ordrng 1 W11578046 (UI) and 1 W11579560 (Icemaker)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near San Marcos, Texas 78666
Andrew
Job Details:
03/03/2023
"Arrived on site to test unit for squeaking noise and vibration noise. Found belt slipping and inlet valve was louder than normal. Recommend replacing valve assembly, cam and belt. Office to reschedule. ; ordrng 1 W11513255 (Valve) and 1 W11239857 (Belt) and 1 W11395618 (Capacitor)"
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Georgetown, Texas 78626
Gerry C
Job Details:
03/03/2023
"MVW6230HW1 Arrived to inspect no operation. I found the unit had a very acrid odor from the control area and the drain pump measured 1.7 ohms. I removed and replaced the control and pump and found the door latch had failed, so the unit could not be calibrated or tested any further due to lid position sensing failure. Returning tech will need to calibrate and complete testing. No leaks observed during service. ; ordrng 1 W11394572 (Latch Assy)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Granger, Texas 76530
Gerry C
Job Details:
03/03/2023
"WRV986FDEM01 Arrived to inspect ice reduction issue. I found the FC would only get down to 22?F, during the entire service time. Measuring condenser temperature, I found the inlet temperature at only 115? and the front of the condenser had dropped to 81.1?, denoting loss of the compressors ability to move refrigerant as designed. Office to order sealed system service parts and contact the customer to arrange sealed system two hour return service. No leaks observed during service. ; ordrng 1 W11492867 (RC Evaporator) and 1 W10832994 (Compressor Kit) and 1 WPW10143759 (UV Drier) and 1 W10913906 (Service Port) and 1 2hrsSealedSystem (2 hour service)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816fw2
Near Austin, Texas 78717
Kimo
Job Details:
03/03/2023
"Arrived onsite to install previously diagnosed parts. Upon arrival I installed new gear case, cam, belt, inlet valve, and shield and tested unit and found unit not latching shut will end the latch and control next trip. Office to reschedule.; ordrng 1 W11307244 (LATCH) and 1 W11170319 (CNTRL-ELEC)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrt138ffdm01
Near Manor, Texas 78653
Matthew
Job Details:
03/03/2023
"Arrived onsite for refrigerator not cooling at all. Upon arrival inspected unit. Unit was unplugged. Powered unit and compressor would rattle loudly and click off. Compressor has failed internally. Ordering 2 hr sealed system repair. Ordering compressor, dryer and access valve. Unit R600 copper cap tube. Office to reschedule ; ordrng 1 W11635510 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (UV dryer) and 1 Nitrogen (Nitrogen) and 1 R600kit (R600 kit)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Manor, Texas 78653
Matthew
Job Details:
03/03/2023
Arrived onsite for microwave light not functioning. Upon arrival inspected unit. Found control not sending voltage to housing. Will need control replacement. Set return for Thursday the 9th. Ordering control. Returning with bulb and housing. ; ordrng 1 W11552018 (Main board)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Cedar Park, Texas 78613
Kimo
Job Details:
03/03/2023
"Arrived onsite for a MW that has no power. Upon inspection I found that there was good power at the wallUpon further inspection I found that the fuse on the filter board was blown. I replace the filter board and got the unit to power on. I then tested the unit and found the fuse blew again I am ordering mag, cap, diode and the transformer and returning with the interlocks to continue with the diagnostics. Office to reschedule ; ordrng 1 W10422269 (Filter board) and 1 W11545871 (TRANSFORMR) and 1 WPW10574736 (CAPACTR-MG) and 1 W11256462 (DIODE)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Andice, Texas 78628
Maurice R
Job Details:
03/03/2023
Arrived onsite for refrigerator not cooling. On inspection found a ice ball on the right upper corner of the evap. Ordering parts to fix the unit.; ordrng 1 W11547313 (Compressor assembly) and 1 W11504431 (Coupler) and 1 W11504416 (Coupler) and 1 W11109499 (Drier) and 1 W11504445 (Drier coupler) and 1 W11504447 (Drier coupler) and 1 W11506621 (Coupler) and 1 W11644420 (Condenser) and 1 W11506623 (Coupler) and 1 W11504432 (Coupler)
We serviced a
KITCHENAID COOKTOP
Model KCGS350ESS00
Near Round Rock, Texas 78681
Maurice R
Job Details:
03/03/2023
"Arrived on site for cooktop burner igniter lose. On inspection found the front left igniter is lose. Did not have the part on truck, had reschedule the customer.; ordrng 1 W11507531 (Ignitor)"
We serviced a
JENN-AIR FREEZER
Model JBZFL30IGX00
Near Austin, Texas 78739
Scott
Job Details:
03/03/2023
"Arrived on site for fridge job . Customer mentioned IM is not working . Found IM not harvesting . Ordering IM , fill tub, valve ,connector , perma gun . No water leaks detected at time of service. Call to set return . ; ordrng 1 W10826573 (Ice maker) and 1 W11232777 (Valve) and 1 Permagum and 1 W11365533 (Fill tube) and 1 2300868 (Connector)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMHA9019HV0
Near Austin, Texas 78749
Scott
Job Details:
03/03/2023
Arrived on site for control issues . Found touch screen in door had failed . Un did harness . Screen would start to display then go blank . ; ordrng 1 W11186013 (Door)
We serviced a
WHIRLPOOL OVEN
Model WOC95EC0AS04
Near Round Rock, Texas 78664
Cliff
Job Details:
03/03/2023
Arrived on site to diagnose a microwave that is only running for 22 sec and not heating. Found magnetron thermistor at 9k ohms and it should be 27k ohms. Thermistor will need to be replaced to complete repairs. Return date set
We serviced a
SAMSUNG DRYER
Model DV48J7770EP/A2
Near Austin, Texas 78717
Kimo
Job Details:
03/03/2023
Arrived onsite for a dryer that is making a squirreling noise when in use at times. Upon inspection I found that the tensioner pulley was not rotating properly and would get stuck due to some damage to the inside of the pulley see photos. and cause the belt to slip past it and make the noise. Upon further inspection I found that the roller/supports at in need of replacementordrng 1 DC93-00634A (ASSY MOTOR PARTS;27 DRYER)
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHZ00
Near Killeen, Texas 76542
Jonathan M
Job Details:
03/03/2023
"Arrived on site for a refrigerator that is not making ice and has lights out in the refrigerator and freezer sections. Inspected unit and work area. Found both upper lights in the refrigerator and freezer lights flickering. Ran the unit through diagnostics and checked the ice level sensor, ice box fan, and ice box thermistor. All checked good. Found temperatures within range of the unit. Ran through an icemaker harvest and fell and found almost no water inside of the icemaker so ice did not dump. Was able to fill the icemaker in service test number 45. Ran through icemaker error codes in test 56 and found an E5 indicating a bad ice maker thermistor. I did explain to the customer that because the temperatures in the freezer and refrigerator were at proper temperatures, the issue would either be with the icemaker or control. I explained there is no way to determine this but that the ice maker are the most common failure. Went to replace parts and found both parts had not been ordered due to them being out of stock. ; ordrng 1 W11579560 (Icemaker) and 1 W10695459 (Freezer module)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Georgetown, Texas 78633
David Z
Job Details:
03/03/2023
"Arrived on site to diagnose refrigerator that ice melting / leaking, and freezer wasn't cooling as well. Examined unit and found stuff in freezer was not ice cold, but also the Pantry control was shorted. Found water under pantry control causing it to fail. Due to the DC loads running through that control it may be causing multiple failures and needs to be replaced first. ordrng 1 WPW10677119 (Pantry Control)"
We serviced a
KITCHENAID OVEN
Model KEMS308SSS05
Near Georgetown, Texas 78633
David Z
Job Details:
03/03/2023
"Arrived on site to diagnose microwave oven combo that is not heating. Examined unit and found microwave counts down, but doesn't heat. Relays on the control aren't triggering. Customer said when they opened door prior it just flashed and went out. Fuses checked good, voltage is good and present. With light out and control unresponsive, failure appears to be in the MW control. ordrng 1 W10886919 (Bulb) and 1 WPW10350780 (Control)"
We serviced a
WHIRLPOOL FREEZER
Model KBFS20ECMS00
Near Kingsbury, Texas 78638
Andrey
Job Details:
03/03/2023
"Arrived onsite to test unit for not cooling, tested unit found a ball of ice formed on the incoming refrigerant line but rest of evaporator is warm, unit has a failed sealed system, will need evaporator, compressor, access valve and dye drier, parts are still covered under warranty; ordrng 1 W10316760 (Thermistor kit) and 1 WPW10466675 (Compressor) and 1 W11256565 (Evaporator) and 1 WPW10143759 (Uv dye drier) and 1 W11506635 (Access valve) and 1 Nitrogen (Nitrogen)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FSS02
Near Pflugerville, Texas 78660
Cliff
Job Details:
03/03/2023
"Arrived on site to diagnose a refrigerator that is not cooling properly. Called tech line and they deemed issue a wiring harness failure in the cabinet.
We serviced a
WHIRLPOOL DISHWASHER
Model wdf520padm9
Near Austin, Texas 78754
Matthew
Job Details:
03/03/2023
Arrived onsite for dishwasher not running or not running all the time. Upon arrival inspected unit. Ran diagnostics and found stored error code for wash motor not energizing and no heat. Ran test and found motor not energizing until the end of the test cycle. No heat due to wash motor error. Putting customer down for Thursday the 9th. Customer will contact office depending on outcome. Collected for diagnostics.
We serviced a
WHIRLPOOL WASHER
Model WTW4816fw2
Near Austin, Texas 78727
Kimo
Job Details:
03/03/2023
"Arrived onsite for a washer that will not agitate or spin. upon arrival, I tested the unit and found that it was struggling to agitate. I got it to agitate by helping it along by hand same issue with the spin which is a sign that the capacitor is going out or has gone out. I am ordering the cap and setting return date ; ordrng 1 W11158830 (Cap)"
We serviced a
SAMSUNG DRYER
Model DV48J7770EP/A2
Near Austin, Texas 78717
Kimo
Job Details:
03/03/2023
Arrived onsite for a dryer that is making a squirreling noise when in use at times. Upon inspection I found that the tensioner pulley was not rotating properly and would get stuck due to some damage to the inside of the pulley see photos. and cause the belt to slip past it and make the noise. Upon further inspection I found that the roller/supports at in need of replacement because they are also sticking when rotating ordrng 1 DC93-00634A (ASSY MOTOR PARTS;27 DRYER)
We serviced a
KITCHENAID RANGE
Model KFDC558JSS01
Near Austin, Texas 78737
Scott
Job Details:
03/03/2023
Arrived on site for oven controls controlling opposite ovens . Found harness reversed . Switched harness . Test and found controls controlling correct oven . No gas leaks detected at time of service . Job complete
We serviced a
JENN-AIR REFRIGERATOR
Model JBRFR30IGX00
Near Austin, Texas 78739
Scott
Job Details:
03/03/2023
"Arrived on site , replaced valve and used fitting . Ran dispenser test . No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL OVEN
Model KOSE500ESS05
Near San Marcos, Texas 78666
Leonardo
Job Details:
03/03/2023
Arrived on site to test unit for door not closing all the way. Test unit and found door closing correctly and noise is when cooling fan goes from speed 1 to speed 2
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near New Braunfels, Texas 78132
Leonardo
Job Details:
03/03/2023
Arrived on site to replace sump and motor. Replaced sump and motor test unit and unit test good job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Austin, Texas 78744
Joe Z
Job Details:
03/03/2023
"Arrived on site for Exhaust fan not blowing properly, flap missing. Upon arrival inspected unit and found damper in cabinet. Test fan and Found blower is installed incorrectly and blowing forward. Need to reinstall blower. Removed microwave from cabinet. Removed blower and reinstalled in correct position. Installed damper that was provided. Test unit and is operating as designed. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ00
Near Round Rock, Texas 78665
Cliff
Job Details:
03/03/2023
Arrived on site to diagnose a refrigerator that is not dispensing water or ice. Found ui locked up and reset unit by power cycling it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near New Braunfels, Texas 78132
Andrew
Job Details:
03/03/2023
"Arrived on site to test unit for no ice. Customer stated he found door harness damaged and is contacting kitchenaid for assistance. No service provided, no fee collected."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near Georgetown, Texas 78628
Paul
Job Details:
03/03/2023
Arrived onsite for a dishwasher door that will not stay open. I found the hinge pads broken. I replaced the pads and the door is functioning properly. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Georgetown, Texas 78633
David Z
Job Details:
03/03/2023
"Arrived on site to diagnose refrigerator leaking water out the front of the unit again. Examined refrigerator compartment and found water pooled under the deli drawers in the bottom. Found water in evap drip pan as well. I used a borescope and checked the drain hole, and found the drain was completely choked out by foam. I was able to bore through the foam and open up the drain hole so the unit could properly drain (pictures in SD). Verified proper function. Repair complete. Called into tech line and documented under SR 7735864536. If issue repeats it needs to be called into tech line with pictures."
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Nolanville, Texas 76559
Tyler
Job Details:
03/03/2023
Arrived on site for wall oven needing previously diagnosed ui control board.. upon arrival reconfirmed issue and installed ui. Reset and retested unit after updating it to WiFi network. Found unit working as designed. Call complete W15R8F0WPL1
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Killeen, Texas 76542
Jonathan M
Job Details:
03/03/2023
Arrived on site to install previously diagnosed fart. Inspected unit and work area. Replaced the door switch and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Belton, Texas 76513
Jonathan M
Job Details:
03/03/2023
Arrived on site for a refrigerator that is leaking from the icemaker. Inspected unit and work area. Confirm the customers complaint and found the icemaker bowed and slightly leaning downward at the front. Remove the icemaker cover and found that I was able to move the icemaker tray by hand indicating a bad icemaker. Replaced the icemaker and tested the unit. The unit began to work and operate as designed with no leaks present. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Belton, Texas 76513
Jonathan M
Job Details:
03/03/2023
Arrived on site to install previously diagnosed park. Inspected unit and work area. Because from advised that she elected not to buy the cover and just wanted to have her icemaker replaced due to the icemaker blowing again. Did confirm the customers complaint and replaced the icemaker. The unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model MVWP575GW1
Near Austin, Texas 78757
Vincent
Job Details:
03/03/2023
"Arrived on site for washer, inspected unit and work area. Customer complaint was making grinding noises. Inspected the belt and the cam had came lose. I installed new belt and cam kit and used locktite to keep bolt from backing out. Tested unit and found it operating as designed. No leaks where observed during service. Job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near New Braunfels, Texas 78132
Andrew
Job Details:
03/03/2023
Arrived on site and replaced LED modules. Unit now working as designed. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near New Braunfels, Texas 78130
Leonardo
Job Details:
03/03/2023
Arrived on site to test unit for noise when starting the unit. Test unit and found noise coming from cooling fan. Cleaned fan test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Austin, Texas 78717
Paul
Job Details:
03/03/2023
"Arrived onsite for a refrigerator that stopped cooling again, the lights were off, and none of the dispenser functions worked. The customer stated she power cycled the unit three times and the third time she left the power off for about 15 minutes and the unit came back on and hasnt failed again. I tested all low VDC components and all were working as designed except the icemaker fan. I found it surging for a long period of time and then it started running at full speed. I called techline and spoke with Austin SR# 7735869378. Austin stated the ice fan can surge up to 30 seconds before it starts running at normal speed but if it is doing it longer than that there could be an issue with the fan. He also stated there could be an issue with the power supply control that will cause these same symptoms. I had the customer turn the icemaker off to see if the issue goes away. The customer will monitor and let us know. At this time the unit is at temp and all other functions are working as designed. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Austin, Texas 78745
Joe Z
Job Details:
03/03/2023
"Arrived on site to install previously ordered parts. Replaced deli door, left rail, right rail,pad switch, dispenser pad, One led module for top left in RC , and upper FC bin. Job complete"
We serviced a
WHIRLPOOL VENTHOOD
Model WVW73UC6LS0
Near Georgetown, Texas 78628
Maurice R
Job Details:
03/03/2023
Arrived on site for vent hood making noise. On inspection found piece of tile inside the blower. Clean the tile out of the blower and test unit. There might be more tile above plume and may fall into the fan.
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Georgetown, Texas 78633
David Z
Job Details:
03/03/2023
"Arrived on site to diagnose refrigerator losing cool in the RC. Found RC in the 50s for temperature, FC was ok. Checked FC evap cover and found it iced over. Removed panel and found the evaporator covered in ice. Found the brown connector for the defrost heater was disconnected entirely. Connected and taped connector to make sure it doesn't pop out again. As soon as I did the unit began defrosting. Repair completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near New Braunfels, Texas 78130
Leonardo
Job Details:
03/03/2023
Arrived on site to test unit for unit not blowing out. Test unit and found blower blowing out. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near Georgetown, Texas 78633
David Z
Job Details:
03/03/2023
Arrived on site to diagnose dryer that was leaving some clothes damp after cycle. Examined unit for errors codes and found none present. Ran unit and verified that it is heating as designed. I checked cycle times and temps and found them within spec and properly cycling. Ran airflow tester and got a bad (yellow) airflow reading. Found no verifiable failures with unit. Advised customer to have vents cleaned and checked regularly. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Canyon Lake, Texas 78132
Andrew
Job Details:
03/03/2023
Arrived on site to test unit for loud humming sound. Found cap tube was sitting against evap cover causing vibration sound. Adjusted cap tube and noise is no longer present. Advised customer of noises unit makes that part of normal operation. No leaks detected. Job complete.
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Martindale, Texas 78655
Andrey
Job Details:
03/03/2023
"Arrived on site to replace previously diagnosed cam,belt and shield, replaced parts and tested, unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Spicewood, Texas 78669
Kevin
Job Details:
03/03/2023
"Arrived on site and inspected dryer and found it is loud while running, disassemble dryer and found one support wheel has failed. Replaced all support wheels, tension pulley and belt. After reassembling dryer is now quiet. Found airflow is showing blocked/restricted on air flow meter. Recommended to homeowner that dryer vent to the exterior of the home be cleaned before dryer is used again, job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near San Marcos, Texas 78666
Andrey
Job Details:
03/03/2023
"Arrived on site to test unit for control panel not working properly, customer stated that the light is not working, replaced control board and tested, socket is now receiving power voltage, customer will need to buy new bulb and install, at this time job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE234GPS1
Near Briarcliff, Texas 78669
Kevin
Job Details:
03/03/2023
Arrived on site and inspect the dishwasher and found no saved error codes. Ran all functions and diagnostic cycle and everything is working properly. Heating element is on at the end of diagnostics. Found no rinse aid in dispenser and after adding some dishwasher will be drying as best as possible. Also discussed Importance of running hot water at kitchen sink And where to place detergent pod in dishwasher tub
We serviced a
WHIRLPOOL WASHER
Model MHW8630HW1
Near Briarcliff, Texas 78669
Kevin
Job Details:
03/03/2023
"Arrived on site and inspected washer and found detergent pump is working properly. Showed customer how to change detergent concentration if they prefer a little more detergent. No further repair is required at this time, job complete"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Dripping Springs, Texas 78620
Kevin
Job Details:
03/03/2023
"Arrived on site and found saved error code F0E3, Set washer into a diagnostic cycle and found cold water is barely trickling in. Inspected valves and found cold water valve is blocked by white granules, took one picture. Showed customer that issue was caused by water supply. Recommended that they have water supply inspected. Replaced valve and washer is now working properly, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Copperas Cove, Texas 76522
Tyler
Job Details:
03/03/2023
Arrived on site for washer making a knocking noise during spin. Upon arrival confirmed issue noise complaint and found f0e5 in diagnostics. Found suspension would allow tub to make contact with ground. Installed new suspension rods as well as adjusted lower feet. Tested unit and found no leaks or knocking noises. Call complete
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Belton, Texas 76513
Jonathan M
Job Details:
03/03/2023
"Arrived on site for a washing machine that will not complete cycles. Inspected unit and work area. The customer advised that when they start the unit and its in the sensing portion, the unit buzzes but will not spin and will shut off and complete itself within 10 seconds. Did confirm the customers complaint and replaced the capacitor. Tested the unit and the unit began to work and operate as designed. Call complete."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Temple, Texas 76502
Jonathan M
Job Details:
03/03/2023
Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the thermal fuse and tested the unit. Still cannot get the unit to heat. Checked all other heating components and found the thermal cut off open. Replaced the thermal cut off and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model MEDB835DC4
Near Killeen, Texas 76541
Tyler
Job Details:
03/03/2023
Arrived on site for dryer not heating correctly. Upon arrival confirmed issue and found f4e3 & f4e4 in diagnostics. Found no clogs or airflow failures. Found heating hardware working within manufacturing specs. Found k2 relay getting stuck open and not activating. Replaced ACU after verifying outlet power supply was stable 240. Found unit heating as designed. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSN608ESS01
Near Austin, Texas 78746
Luis
Job Details:
03/03/2023
Arrived on site for light issues. Replaced defective light switch unit working as designed
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Austin, Texas 78754
Vincent
Job Details:
03/03/2023
"Arrived on site on for washer, inspected unit and work area. Installed parts ordered by previous tech. Unit is now operating as designed. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Lakeway, Texas 78734
Vincent
Job Details:
03/03/2023
"Arrived on site for washer, inspected unit and work area. Customers complaint was unit off balance code. Entered diagnostic and retrieved codes F0E5 F8E1 F0E2. Erased codes and ran a diagnostic cycle and everything passed. Unit is operating as designed. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Austin, Texas 78748
Scott
Job Details:
03/03/2023
"Arrived on site for washer not going into wash cycle and shutting off . Ran diagnostics wash as well as calibration and unit would shut down when actuator and motor started . Replaced control ,cap and actuator. Ran calibration and diagnostics wash test . All checked normal. No water leaks detected at time of service. Job complete"