Near Austin, TX 78746
Brandon
Job Details: 10/28/2019
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site for customer complaint of unit leaking and sputtering when calling for water. Found filter was not sealing properly, advised customer to get new filter, and if problem continues will need reservoir and valve."
Near Austin, TX 78738
Kevin
Job Details: 10/28/2019
DRYER MAYTAG MEDB855DC4 "Arrived on site and found dryer is making a noise during operation, disassembled it and found clothing items causing fan to drag. Cleared clothing and noise has stopped. Took one picture no lint found in dryer at time of service, job complete"
Near Austin, TX 78728
Scott
Job Details: 10/28/2019
DRYER MAYTAG WGD4815EW1 "Arrived on site for no heat dryer . Found thermal fuse had blown . All other fuses, and thermostats checked good . Igniter element checked normal as well . Replaced fuse . Tested unit , unit is heating as designed . Did clean out some lint and change from unit . Job complete."
Near Liberty Hill, TX 78642
James
Job Details: 10/28/2019
REFRIGERATOR LG LFXS30726S02 "Arrived on site and tested operation. I found compressor making a buzzing sound and gurgling. Temp in freezer at 21 degrees and fresh food at 46 degrees. I found fresh food evaporator sweating and freezer has partial frost pattern. Cycled unit with test button and found same result. Unit has failing compressor. Recovered refrigerant from system and installed new compressor, drier and stub. Updated software with jig. Vacuumed system to clear and test for leaks. Charged with 4.76oz 134a and tested operation. Unit tests good. Job complete"
Near Georgetown, TX 78626
David
Job Details: 10/28/2019
MICROWAVE AMANA AMV2307PFS "Arrived on site to diagnose a microwave throwing an F1E4 error code. Performed diagnostics on unit and ,ensured voltages at the control relay and terminal. Voltages off brown wire should be 120v, and it was showing 0 at times. Replaced main control to correct issue at relay. Retested and after a couple tries issue presented itself again. Interlocks are showing good, but will return with them. Ordering harness as wire appears to be dropping voltage. Ordering W11300385 harness. ; ordrng 1 W11300385 (HARNESS)"
Near Austin, TX 78759
Scott
Job Details: 10/28/2019
DISHWASHER KITCHENAID KUDS03FTSS0 "Arrived on site for upper rack washing poorly . Customer stated unit was cleaning again but still wanted it looked at . Ran diagnostics cycle , all checked normal . No water leaks detected at time of service . Job complete .
Near Austin, TX 78703
Leonardo
Job Details: 10/28/2019
DISHWASHER KITCHENAID KDTE204EBL1 Arrived on site to test unit for unit leaking. Found leak coming from diverter motor. Will need to order new sump and motor WPW10605058 Will also need to order new retainers WPW10503548 x4. ; ordrng 4 WPW10503548 (RETAINERS )s and 1 WPW10605058 (SUMP AND MOTOR )
Near Pflugerville, TX 78660
Scott
Job Details: 10/28/2019
WASHER MAYTAG MHW5100DW0 "Please send hard copy for both bills bye mail.Arrived on site ,replaced drain pump . Ran diagnostics all checked normal . No water leaks detected at time of service .
Near Pflugerville, TX 78660
Tyler B.
Job Details: 10/28/2019
DISHWASHER WHIRLPOOL WDF540PADM3 "Arrived onsite for unit not drying . Ran diagnostics and found dispenser not working, removed and replaced dispenser and tested good."
Near Georgetown, TX 78633
Jonathan
Job Details: 10/28/2019
REFRIGERATOR LG LFXC24726S/00 "Arrived on site for refrigerator not cooling. Performed diagnostics and checked temperature and found at ambient temperatures. Gained access to compressor and control. Tested voltage to compressor and found 115 volts, compressor should be running at between 150 to 180 volts with unit at ambient temperature. Will need to replace compressor, filter drier and add a access valve. ordrng 1 ADH73150210 (FILTER DRYER ) and 1 ADL73341415 (EVAPORATOR ) and 1 COMPRESSORKIT (COMPRESSOR KIT) and 1 TJ90SF8404 (ACCESS VALVE )"
Near Georgetown, TX 78628
Lou
Job Details: 10/28/2019
DISHWASHER KITCHENAID KDTM354ESS1 "arrived on site to inspect dishwasher dispenser not operating. Upon further inspection, I placed the unit in diagnostics showing no error codes. The dispensed water into the tub and when the motor was supposed to come on, it failed. I advanced through testing and the dispenser, drain pump, and element all operated as designed. I removed and replaced the sump/motor assembly and checked for leaks. Retested the unit and it operated as designed. No water leaks observed during service, job completed."
Near Seguin, TX 78155
Robert
Job Details: 10/28/2019
WASHER WHIRLPOOL WFW6620HW0 "arrived on job to test unit for not tumbling or spinning. Replaced ACU. Found that wire harness connection was broken. Ordering part #W11318751 and part #W10919932. Office to reschedule, request a 2 man job and 2hr ; ordrng 1 CNOTE (2 HR JOB) and 1 CNOTEINDESCRIPTION (2MAN) and 1 W10919932 (WIRE HARNESS ) and 1 W11318751 (WIRE HARNESS )"
Near Harker Heights, TX 76548
Al
Job Details: 10/28/2019
WASHER MAYTAG MVWB835DW4 "Arrived to inspect unit issues, removed and replaced the latch.Calibrated and service tested the unit and unit began operating as designed.All water lines were dry at the time of service.Job complete"
Near Kyle, TX 78640
Richard
Job Details: 10/28/2019
DRYER WHIRLPOOL WED5620HW0 Arrived onsite for the dryer not turning on at all. Found that the dryer is not turning on at all. Checked for voltage and found that there is only 125VAC being supplied to the dryer. Advised customer to call an electrician to come out and look at the outlet. Complete
Near Pflugerville, TX 78660
Scott
Job Details: 10/28/2019
DRYER WHIRLPOOL WED70HEBW0 "Arrived on site ,replaced control and thermal fuse per previous diagnoses . Unit is still not coming on . Found belt switch to be broken . Ordering switch and AUTHO . .please call to set return .; ordrng 1 AUTHO and 1 W10847984 (switch)"
Near Leander, TX 78641
Lou
Job Details: 10/28/2019
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "arrived on site to insect refrigerator noises and fan not turning off. Upon further inspection, I test3d temps in the FC=11 degrees and RC=57 degrees. I removed the bottom crisper drawer and found a large amount of ice built up on the RC evaporator and cover. I placed the unit in diagnostics and ran tests 1, 2, and 3 and the unit passed except in test #3, the damper never opened. I ran test 56 and the ice maker showed no error code. Also, I found that the RC lights and FC light are not working. Due to this issue occurring for the 3rd time, I contacted Techline and spoke to Kathy and advised of my findings. Kathy advised that test #4 needed to be run so have the customer defrost the unit and when I return run the test and contact Techline with my results. I advised the customer of my discussion with Techline and had the customer er sign the waiver of damages from defrosting refrigerator. I am ordering the LED control, damper control, RC Evap harness
Near Belton, TX 76513
Arthur B.
Job Details: 10/28/2019
OVEN GE CT9050SH1SS "Arrived onsite to correct sensor to wall oven . Removed and replaced wall oven temperature sensor. Reassembled,powered up unit and observed preheat. Unit now works as designed. No issues found.
Near Del Valle, TX 78617
Joseph C.
Job Details: 10/28/2019
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 "Arrived on site for “ice clumping and sitting behind dispenser door/lower fresh foods bin not sliding easily” complaint. Inspected unit and found no issues with dispenser. Recommend customer remove cup/glass from dispenser slightly slower than before. This will allow last ice to drop and not get stuck behind dispenser door. Dropped ice holds door open and warm moist air intrudes to melt ice. This is why only ice in front of hopper gets melted. Found lower fresh foods drawer guide not mounted correctly. Reinstalled guide. Drawer slides as designed, now. No leaks detected, at time of service."
Near Killeen, TX 76549
Al
Job Details: 10/28/2019
WASHER WHIRLPOOL WTW8040DW1 "Arrived to inspect washer not spinning issues.Tested unit and got he following error codes.F0E3 OVERLOADF0E5 OFF BALANCE LOADF2E1 UI STUCK BUTTON F6E2 COMMUNICATION ERRORCustomer advised he fils the washer up with clothes and starts the unit.I free spun the washer tub and confirmed in service test mode the unit works as designed.Spoke about loading, care and maintenance practices.All water lines were dry at the time of service.Job complete"
Near Temple, TX 76502
Dylan T.
Job Details: 10/28/2019
COOKTOP FRIGIDAIRE FFGC3626SS Arrived on site customer complaint was cooktop had scratches in it when it was installed by the installers install the new one when I was more than halfway installing the new top we saw scratches under the vent hood lights need to order a new one and get it back on the schedule; ordrng 1 809218331 (main top)
Near Georgetown, TX 78626
Thomas L.
Job Details: 10/28/2019
REFRIGERATOR WHIRLPOOL WRF736SDAM10 Arrived on site for food prematurely spoiling and no water dispensing operation. Found fresh food section not holding because the diverter continues to open and close. Also found that the filter head is not allowing water to flow. Currently water connections are dry.; ordrng 1 W11194438 (FILTER HEAD)
Near Cedar Park, TX 78613
Tyler B.
Job Details: 10/28/2019
REFRIGERATOR FRIGIDAIRE LFFH2067DW2 "Arrived onsite for unit not cooling, found compressor not on, found u it had no power, found braker tripped,
Near Austin, TX 78703
Wesley
Job Details: 10/28/2019
REFRIGERATOR JENN-AIR JF42NXFXDE02 arrived onnsite and found unit had wiring issue after replacing modules and verifying 16 v dc at power board. Advised customer that further assistance could be found with customer service.
Near Austin, TX 78759
Scott
Job Details: 10/28/2019
DISHWASHER KITCHENAID KUDS03FTSS0 "Arrived on site for for no drain dishwasher . Found nothing wrong with drain pump motor, no foreign objects found in pump. Did find drain hose was clogged . Flushed out hose . Unit is now draining . No water leaks detected at time of service . Job complete .
Near Austin, TX 78730
Scott
Job Details: 10/28/2019
REFRIGERATOR KITCHENAID KSF26C4XYY03 "Arrived on site for not dispensing ice . Dispenser motor does not rotate auger shaft just humms. Ordering motor ,shaft and food grade grease . Will need autho . No water leaks detected at time of service . Please also resend copy of notes from last visit . ; ordrng 1 AUTHO and 1 WP2323603 (motor) and 1 WP542638 (grease) and 1 WPW10258544 (shaft)"
Near New Braunfels, TX 78130
Robert
Job Details: 10/28/2019
MICROWAVE WHIRLPOOL WMH32519HB2 Arrived on job to replace microwave door. .; ordrng 1 W11247223 (DOOR)
Near Point Venture, TX 78645
Paul
Job Details: 10/28/2019
REFRIGERATOR WHIRLPOOL MFI2570FEZ05 Arrived onsite for the refrigerator that the customer can’t get the filter installed on. I showed the customer how to put petroleum jelly on the filter housing o’rings and I installed the filter.
Near Buda, TX 78610
Leonardo
Job Details: 10/28/2019
RANGE WHIRLPOOL WFG515S0ES1 Arrived on site to test unit for right front burner not coming on. Replaced burner head and cap kit test unit and unit test good job complete.
Near Hutto, TX 78634
Tyler B.
Job Details: 10/28/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for unit not drying, ran diagnostics and found dispenser not dispensing. Removed and replaced dispenser and tested good."
Near San Marcos, TX 78666
Richard
Job Details: 10/28/2019
DRYER WHIRLPOOL WED5620HW0 Arrived onsite for the dryer not heating properly. Ran diagnostics and all functions tested good. Inspected terminal block and cord and it all checked good. Found no issues dryer is heating to manufacture specs. Complete
Near , TX 78610
Leonardo
Job Details: 10/28/2019
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site to test uni for drawer not sitting correctly. Found glide had fallen from drawer. Secured glide test unit and unit test good job complete
Near Austin, TX 78746
Brandon
Job Details: 10/28/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site for customer complaint of fresh food evaporator covered in ice, found evap fan motor with harness was faulty, I replaced fan motor, unit tested good.
Near San Marcos, TX 78666
Richard
Job Details: 10/28/2019
DRYER WHIRLPOOL WED4850HW0 Arrived onsite for the dryer not powering on. Upon inspection found that the power cord was burned and caused an arc with the power wires on the dryer. Replaced terminal block and L1 wire on the dryer harness. Could not test because power cord is no good. Advised customer to purchase new cord. Complete
Near Austin, TX 78733
Brandon
Job Details: 10/28/2019
REFRIGERATOR KITCHENAID KRFC302EPA00 "Arrived on site for customer complaint of freezer door not opening, found door was not closing, and frozen shut, I advised customer to defrost unit
Near Del Valle, TX 78617
Joseph C.
Job Details: 10/28/2019
WASHER WHIRLPOOL WTW8500DC4 "On site for “buzzing noise and will not complete cycle” complaint. Inspected unit and found sock in drain pump and damage to drain pump. Removed and replaced drain pump. Tested and calibrated unit. Unit is performing as designed. No leaks detected, at time of service. Recommend customer use garment bags for smaller items."
Near Austin, TX 78738
Kevin
Job Details: 10/28/2019
WASHER WHIRLPOOL WFW95HEDC0 "Arrived on site and inspected washer and found error code F3E1. Air trap, hose, and pressure switch have already been replaced my previous companies and previous visit. Removed harness from control board to pressure switch and ohmed it out and it checked out, Reset connections on pressure switch to control board. Found that there is two type of outlets behind washer and it is currently plugged into the one with the GFCI. Switched it to the other outlet and customer confirmed that there is a breaker specifically for the washer on the electrical panel. Washer will now complete a diagnostic cycle and requested that customer attempt to complete laundry cycles. If there is still an issue customer will report back to office"
Near Austin, TX 78704
Wesley
Job Details: 10/28/2019
WINE COOLER KITCHENAID KBCS24RSBS04 Arrived on site and found unit operating with loos wire preventing switch from turning light off. Corrected switch. All checks good. Unit is now operating as designed.
Near Georgetown, TX 78628
Tyler B.
Job Details: 10/28/2019
OVEN GE JT3000SF3SS "Arrived onsite for unit not heating, removed unit and found wire connection burnt due the loose installation. Re did connections and tested good
Near Austin, TX 78739
Luis
Job Details: 10/28/2019
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site for no cool in fresh food. Removed deli drawer found evaporator incased in ice,diagnosed failed evaporator thermistor. Defrosted evaporator,replaced harness assembly,secured thermistor to correct location on suction line using foil tape and a zip tie secured cover with 4 screws. Ran diagnostics checked air flow good,changed defrost setting to basic.
Near Austin, TX 78757
Wesley
Job Details: 10/28/2019
DISHWASHER MAYTAG MDB7809AWM2 called Robert with techline . All checks good. U it is now operating as designed.
Near Buda, TX 78610
Brandon
Job Details: 10/28/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site for customer complaint of door not level, lights not working, and UI not working, found pinched wire on left side door, found door hinge bent, found deli control not working, ordering deli control, UI control, main control, door, and hinge. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10248706 (hinge-door) and 1 W10505294 (cam-door) and 1 W10645656 (cntrl-elec) and 1 W10811364 (cntrl-elec) and 1 W10847618 (dor-fip) and 1 W11124259 (UI CONTROL)"
Near Round Rock, TX 78681
Cliff
Job Details: 10/28/2019
REFRIGERATOR WHIRLPOOL WRF535SWHV00 Arrived on site to replace compressor and filter dryer for refrigerator. Replaced both parts and pulled unit into deep vacuum to verify no leaks. Charged unit with manufacturers recommended amount of refrigerant. All is working properly at this time and no leaks were found at time of service.
Near Austin, TX 78744
Brandon
Job Details: 10/28/2019
WASHER GE GTW680BSJ6WS "Arrived on site to replace basket, after replacing, unit tested good."
Near Austin, TX 78759
Cliff
Job Details: 10/28/2019
OVEN KITCHENAID KOSC504ESS01 Arrived on site to diagnose an oven that is not turning on. Tested unit and found bad thermal fuse and high limit thermostat in unit. Replaced both parts and tested unit. Found all is functioning properly at this time.
Near Pflugerville, TX 78660
Scott
Job Details: 10/28/2019
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site for washer still making noise after previous repairs . Found gearcase failure . Replaced gearcase . Ran diagnostics all checked normal . No water leaks detected at time of service . Job complete"
Near Burnet, TX 78611
James
Job Details: 10/28/2019
REFRIGERATOR FRIGIDAIRE FFTR2021TS1 Arrived on site and tested operation. I found freezer cooling but fresh food is not. I found evaporator fan motor locked up. Unit will need new motor to repair ; ordrng 1 242077705 (EVAP FAN)
Near Georgetown, TX 78633
Tyler B.
Job Details: 10/28/2019
DISHWASHER KITCHENAID KDTM354DSS5 "Arrived onsite for unit dispenser gasket fell off, was able to correct issue with out replacement. Tested good."
Near Austin, TX 78746
Brandon
Job Details: 10/28/2019
WASHER WHIRLPOOL WFW9550WW10 "Arrived on site for customer complaint of unit giving error code of suds and long drain, ran diagnostic test cycle, unit tested good, checked drain filter, that was clear. Advised customer to clean unit with cleaning solution. If problem continues, order pressure switch and control."
Near Nolanville, TX 76559
Al
Job Details: 10/28/2019
WASHER MAYTAG MVWB765FW2 "Called Whirlpool Tech line and spoke with ANDREW (SR7726201551)Advised tech of history on the washer.Advised the sounds customer hears are completely normal sounds a unit.Unit didn’t make any abnormal sounds when tested in diagnostics test mode.I returned back inside to her washer and free spun he basket, both directions, and unit never made and odd noises.Customer told to contact Maytag for further details on possible outcome.No parts installed on this date.All water lines were dry at the end of service.Job complete"
Near Harker Heights, TX 76548
Arthur B.
Job Details: 10/28/2019
REFRIGERATOR WHIRLPOOL WRF550CDHZ01 Arrived onsite to remove and replaced LH door on French door refrigerator from my prior visit diagnostics. Removed and replaced door. Reassembled. Tested features. All now work as designed. No other issues found. All water connections were dry at time of service.
Near Dripping Springs, TX 78620
Kevin
Job Details: 10/28/2019
VENTHOOD UNKNOWN WVW51UC6FS2 Arrived on site to install control buttons and found new part is damaged in box. Took one picture of damage will need to re-order control.; ordrng 2 W11328754 (CONTROL )s
Near Austin, TX 78749
Luis
Job Details: 10/28/2019
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site for cooling issue in fresh food. Checked temp from bottle of water,temp reading 45° called tech support ran diagnostics,thermistor reading 32° checked thermistor reading at control,resistance fluctuating per tech support need to replace evaporator cover that includes both thermistors. File #7726212355; ordrng 1 W11359773 (EVAP COVER)"
Near Buda, TX 78610
Robert
Job Details: 10/28/2019
DRYER WHIRLPOOL WED4815EW1 "Arrived on job to test unit for scrapping noise. Tested unit, found that support rollers where grinding, replaced support rollers. Tested unit, unit test good. Job complete"
Near Leander, TX 78641
Tyler B.
Job Details: 10/28/2019
DRYER WHIRLPOOL MEDB850YG0 "Arrived onsite for dryer screeching, confirmed issue and replaced all wheels belt and pulley from repair kit and tested good
Near Pflugerville, TX 78660
Tyler B.
Job Details: 10/28/2019
MICROWAVE WHIRLPOOL WMH32519FS0 "Arrived on site for unit with door switch fault, replaced switches and tetsed goodswitcheS
Near Dripping Springs, TX 78620
Kevin
Job Details: 10/28/2019
DISHWASHER WHIRLPOOL WDF330PAHS2 "Arrived on site and found dishwasher will fill and drain but not wash, replaced control board and washer will still not run, replaced wash motor and dishwasher is now operating normally. No water leaks from connections at time of service, job complete"
Near Kingsbury, TX 78638
Robert
Job Details: 10/28/2019
REFRIGERATOR WHIRLPOOL KRFC704FPS03 Arrived onsite to replace main control board. Changed main control board. Found that the wire to the heater hose was damaged. Replacement heater hose was damaged in the attempt to replace hose.Office to reschedule ; ordrng 1 W11254957 (LEFT DOOR)
Near Austin, TX 78705
Wesley
Job Details: 10/28/2019
WASHER WHIRLPOOL WFW75HEFW0 Arrived onnsite and found airtrap erroring due to soap scum. Cleared out and reset. Now unit is operating as designed.
Near Austin, TX 78733
Scott
Job Details: 10/28/2019
COOKTOP WHIRLPOOL KFGS366VSS01
Near Georgetown, TX 78628
Tyler B.
Job Details: 10/28/2019
DRYER MAYTAG MED8200FC2 "Arrived on site for leaving water on clothes and door, found cutoff popped due to blocked vent"
Near Dripping Springs, TX 78620
Kevin
Job Details: 10/28/2019
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site and inspected dishwasher and found customers concern is water left behind on walls and ceilings after a cycle. Explained that this is normal it is condensation after the heating cycle has stopped. No water leaks from connections at time of service, job complete"
Near Harker Heights, TX 76548
Arthur B.
Job Details: 10/28/2019
DRYER WHIRLPOOL MEDB835DW4 Arrived onsite. Customer advised unit is working at this time and no further work performed.
Near Austin, TX 78738
Luis
Job Details: 10/28/2019
REFRIGERATOR KITCHENAID KFIS29PBMS00 Arrived on site for no cool diagnosed leak at aluminum fresh food evaporator. Removed evaporator installed updated fresh food evaporator secured thermistor to correct location on suction line using foil tape and a zip. Replaced compressor and filter drier vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly. ordrng 1 CNOTE (SEE STICKY NOTE)
Near Round Rock, TX 78681
David
Job Details: 10/28/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site to install previously diagnosed parts. Installed 2 new freezer bins. Tested functional and all is working as designed, call complete."
Near Georgetown, TX 78633
David
Job Details: 10/28/2019
REFRIGERATOR FRIGIDAIRE FRS26R4CBB "Arrived on site to diagnose a refrigerator that had leaked from the freezer side. Arrived and found unit pulled out but it has not repeated the issue. Removed back panel and checked for proper fan operation and to make sure there were no drainage clogs. Compressor is on and no failures were found in back. Removed panel in FC to check for defrost issue. Evap is completely dry and items in FC are completely frozen as normal. All items appear to be working as designed at this time.
Near Austin, TX 78731
Andy
Job Details: 10/28/2019
DRYER ESTATE EED4400SQ0 Arrived on site for dryer no operations. Tested and inspected unit and found failed door switch. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time. Customer paid in full by check.
Near Austin, TX 78758
David
Job Details: 10/28/2019
RANGE WHIRLPOOL WEE510S0FS2 Arrived on site to install previously diagnosed parts. Installed new range cooktop and front control panel cover. Rested unit and all is working as designed. Call complete.
Near Georgetown, TX 78628
David
Job Details: 10/28/2019
REFRIGERATOR WHIRLPOOL WRF736SDAM12 "arrived on site to diagnose a refrigerator that had ice build up under the bottom freezer bin. Performed diagnostics and found sensors testing good. Removed bins from freezer and checked Evap for frost buildup. Found huge slab of ice on bottom of unit, and Evap,cover frozen to bottom. Defrosted cover and found drain tube blocked and tray frozen. Removed drain hose and found gunk buildup obstructing the drain. Removed buildup and defrosted the ice in tray and all is draining again. All is now working as designed.
Near Austin, TX 78744
Brandon
Job Details: 10/28/2019
WASHER AMANA NTW4605EW0 "Arrived on site for customer complaint of unit not spinning properly, found tub was majorly out of round, ordering gearcase and basket. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10473144 (gearcase) and 1 W10584118 (basket)"
Near Austin, TX 78758
David
Job Details: 10/28/2019
RANGE WHIRLPOOL WEE510S0FS2 "Arrived on site to install previously diagnosed parts. Installed new oven door with associated trim and handle, and control panel cover. Tested function and all is working as designed. Call complete."
Near Austin, TX 78758
David
Job Details: 10/28/2019
COOKTOP WHIRLPOOL WEE510S0FS2 Arrived on site to examine damaged cooktop and control panel cover. Ordering W11040044 cooktop and W10893947 control panel cover. Office to schedule return when parts in.; ordrng 1 CNOTE (NO ETA ON COOKTOP. OFFICE TO SCHEDULE.) and 1 W10893947 (panl-cntrl) and 1 W11040044 (cooktop)
Near Austin, TX 78730
Andy
Job Details: 10/28/2019
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Taylor, TX 76574
Tyler B.
Job Details: 10/28/2019
OVEN KITCHENAID KEBS209BWH00 "Arrive don site for unit with sensor error, found sensor faulty replaced sensor with one from van stockSensor
Near Lago Vista, TX 78645
Paul
Job Details: 10/28/2019
DISHWASHER KITCHENAID KDTE334GPS0 "Arrived onsite for the dishwasher that is still having issues with film, spots, and stains in the dishwasher and on the dishes. The customer stated they used the Affresh tablet and have been turning the hot water on at the faucet getting it hot before starting the machine. I tested the machine and found no stored error codes. I found the pump working as designed. The customer is not on a softener. I found grime build up on the door and inside the machine. I found out that the customer is leaving some food build up on the dishes. I found the customer using finish jet dry 5X. I advised the customer to use Finish Quantum detergent and use regular jet dry setting the dispenser to 1 and to check for suds. I advised that if suds were present to stop using rinse aid in the dispenser when using the quantum. I advised the customer to try Lemi Shine dishwasher cleaner or appliance cleaner to see if the results are better due to the hard water they have. Call c
Near Dripping Springs, TX 78620
Kevin
Job Details: 10/28/2019
DRYER WHIRLPOOL WED75HEFW0 "Arrived on site downtown heating element has failed, after replacing element dryer is now operating normally. Recommended to customer that vent to exterior be cleaned by a service before dryer is used again. A clogged vent is likely the reason why the element overheated.
Near Austin, TX 78731
Scott
Job Details: 10/28/2019
VENTHOOD KITCHENAID KVWB606DSS1 Arrived on site for vent just turning on . Vent turned on several times while I was verifying model number . Ordering both controls. Will need autho. Please call to set return Ordering sensor don’t think it’s needed but would like on hand just in case . Ask for autho only if needed .; ordrng 1 AUTHO and 1 W10716822 (thermostat switch)
Near Buda, TX 78610
Leonardo
Job Details: 10/28/2019
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived on site to test unit for unit not starting. Test unit and found F2E1 error console loosing communication with board. Will need to replace console. Ordering new Console W11157079and screen WPW10463906. ; ordrng 1 W11157079 (CONSOLE) and 1 WPW10463906 (SCREEN )
Near Austin, TX 78759
Cliff
Job Details: 10/28/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived on site to diagnose a refrigerator that is making abnormal noise. Tested all parts and components and found no mechanical failures at this time. Advised homeowner door may not have closed all the way causing ice build up around fan motor which has now disappeared. No further repairs are needed and no leaks were found at time of service.
Near Jarrell, TX 76537
James
Job Details: 10/28/2019
WASHER ROPER RTW4640YQ1 "Arrived on site and tested operation. I found cold water trickles in and valve is making a loud humming noise. I also found suspension compressed and tub ring is damaged. Unit will need new valve, suspension and tub ring to repair. Tub ring has broken at the rear due to suspension allowing tub to hang below the frame and the ring was caught on the frame and broke. ; ordrng 1 WPW10215107 (tub ring)"
Near , TX 78620
Luis
Job Details: 10/28/2019
REFRIGERATOR GE ZIS480NRI Arrived on site for failed inverter. Installed a new inverter powered unit on compressor powered on.
Near Round Rock, TX 78681
Paul
Job Details: 10/28/2019
REFRIGERATOR MAYTAG MFI2569VEB1 Arrived onsite for the refrigerator with both compartments not cooling. I found the compressor overload tripping due to a defective start device. I found the compressor checking good electrically. I explained to the customer that the start device would need to be replaced to further diagnose. The unit is working as designed. When we moved the refrigerator I found the customers water line dripping where it connected to the refrigerator. I found the fitting in the water line corroded away. I turned the water off and explained to the customer the line needs to be replaced. I left the unit pulled out per the customers request. Call complete.
Near Austin, TX 78746
Leonardo
Job Details: 10/28/2019
VENTHOOD WHIRLPOOL UXT5236BDS1 Arrived on site to test unit for damaged vent. Found damaged on front of vent.
Near New Braunfels, TX 78132
Richard
Job Details: 10/28/2019
WASHER MAYTAG MVWB835DW Arrived onsite for the washer tripping the breaker. Ran diagnostics and found error codes F3E2 F0E4. Which is temp sensor shorted or open. Customer also stated that water would drip consistently after a wash which indicates a defective water valve. Replace valve assembly and control to correct the issue and ran diagnostics and washer tested fine and no leaks detected.
Near Austin, TX 78757
Wesley
Job Details: 10/28/2019
DISHWASHER KITCHENAID KDTE254ESS0 Arrived onnsite and found unit operating with leak from sump. Advised that sump and motor will be needed to repair leak
Near Georgetown, TX 78633
Thomas L.
Job Details: 10/28/2019
REFRIGERATOR WHIRLPOOL GI7FVCXWY00 Arrived on site for low pressure at water dispenser. Either the filter or the filter housing is causing the low pressure. The customer nor I have a bypass at the moment. He will replace the filter and let me know if that changes the pressure. If it does not we will need to order the filter head.; saved tckt
Near Austin, TX 78730
Andy
Job Details: 10/28/2019
COOKTOP KITCHENAID KCGD506GSS00 Arrived on site for cooktop yellow flames. Tested and inspected unit and found all operations are normal. Spoke with customer and found they just got a humidifier. Spoke with customer on humidifier creating yellow flames. No repairs are needed.
Near Georgetown, TX 78628
Jonathan
Job Details: 10/28/2019
RANGE WHIRLPOOL WGG745S0FS02 Arrived on site and found only 2 bezel was shipped by whirlpool parts suppler with invoice showing quantity of 5. Contacted office and parts department. Office to contact customer to reschedule. ; ordrng 3 W11188712 (BEZEL)s
Near Austin, TX 78759
Scott
Job Details: 10/28/2019
OVEN KITCHENAID KEBS179BBL0 "Arrived on site for oven not reaching preheat . Ran diagnostics all checked normal . No error codes . Did hard control,reset . Preheat oven , reached temp . Let cool down , reheated to 425 . No issues found . Job complete.
Near Taylor, TX 76574
Tyler B.
Job Details: 10/28/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM00 "Arrived on site for unit not cooling, found rc evap motor to running, found control failed, replaced co troll and tested goodControL
Near Cedar Park, TX 78613
Paul
Job Details: 10/28/2019
REFRIGERATOR LG LFX31925ST/00 Arrived onsite for the refrigerator to replace the previous diagnosed parts. I found the compressor PTC open. I tested the compressor windings and had nothing to ground. I bypassed the PTC and was able to get the compressor to run. I found the compressor only drawing .86 amps and not getting hot. The compressor was getting 150VAC and ramped up then a buzzing sound came from the main control and the compressor stopped. At this time I was only getting 38VAC to the compressor. The unit is not cooling properly at all so the compressor would definitely be needed. The main control would also be needed because of the voltage drop that happens when the relay on the control starts buzzing. The unit never tried to cool so I suspect a leak in the evaporator also.
Near Leander, TX 78641
Lou
Job Details: 10/28/2019
WASHER MAYTAG MHW8200FW0 "arrived on site to inspect washer dispenser. Upon further inspection, customer advised that they have mold growing inside the dispenser housing and the unit is not washing clothes properly. Customer advised they have a water softener also. I checked the detergent dispenser setting and found it on 6 and the water selection was on hard water. I changed the water setting to soft and figured the detergent dispensing setting and reset it to 2. Found mold debris in the dispenser housing. I placed the unit in diagnostics showing no error codes and tested. Unit operated as designed. I removed and replaced the dispenser assembly and inlet valve and retested. Unit operated as designed with no water leaks. I advised the customer if they use the detergent cartridge to not change the settings and not change the water type. I recommended that they use Affresh to clean the unit and to use a rag with bleach and clean the bellow and inside the dispenser housing periodically.
Near Austin, TX 78724
Joseph C.
Job Details: 10/28/2019
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for “unit not powering on” complaint. Inspected unit and found power wire slid out of control harness. Reinserted wire and tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Austin, TX 78741
Brandon
Job Details: 10/28/2019
DRYER AMANA NED4655EW1 "Arrived on site for customer complaint of unit not starting, found element shorted to ground causing thermal fuse to blow. Ordering fuse and element. ; ordrng 1 279838 (element,heater)"
Near Austin, TX 78759
Cliff
Job Details: 10/28/2019
FREEZER WHIRLPOOL WRT511SZDM00 Arrived on site to diagnose a refrigerator with a door that is not closing properly and is squeaking. Lubricated hinge and re-leveled refrigerator to help RC door close easier. All is working properly at this time and no further repairs are needed. No water is hooked up to refrigerator at time of service.
Near Austin, TX 78759
Cliff
Job Details: 10/28/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site to diagnose a refrigerator with a filter that is sticking in housing. Removed filter and installed new filter homeowner provided. Tested unit and flushed air out of lines. All is working properly and no leaks were found after services were performed.
Near Round Rock, TX 78665
David
Job Details: 10/28/2019
COOKTOP WHIRLPOOL WFC150M0EB2 Arrived on site to install previously diagnosed parts. Installed new infinite switch for rear left burner. Tested unit and burner is now working as designed. Call complete.
Near Georgetown, TX 78626
Jonathan
Job Details: 10/28/2019
DRYER WHIRLPOOL WED4850HW0 Arrived on site for dryer not heating. Performed diagnostics and tested voltage to unit and found 240 volts and correct polarity. Disassembled back to gain access to heater and fuse. Found thermal cutoff on to of element disconnected. Contacted fuse and tested unit. All tested good.
Near Georgetown, TX 78626
David
Job Details: 10/28/2019
REFRIGERATOR GE GSH22JFBSS "Arrived on site to diagnose a refrigerator that had an icemaker running over with water. When I arrived the unit had the water shut off going to fridge. Performed diagnostics and gained access to the icemaker. Found that the ice in the mold was frozen in there with a 2nd batch frozen on top of it. Removed icemaker from unit and defrosted frozen fill tube. Turned water supply back on and find fill valve was closed. Melted ice in icemaker and reinstalled and found it filling properly. Icemaker was likely moving slow and not properly ejecting ice, and froze in the fill part of the cycle. Recommended new icemaker. Replaced icemaker and ran cycle. Found unit to fill properly. All is working as designed.
Near Leander, TX 78641
Lou
Job Details: 10/28/2019
REFRIGERATOR AMANA ASI2575GRS01 "arrived on site to inspect refrigerator water dispenser not functioning. Upon further inspection, customer advised that the dispenser is operating but it’s intermittent. I tested the water dispenser and it dispensed water. I checked the separator and found a wire loose on it. I reconnected the wire and retested and the water is dispensing as designed. Also found that the unit was not level and leveled the unit. Advised customer of my findings and repairs. No water leaks observed during service, job completed."
Near Austin, TX 78705
Wesley
Job Details: 10/28/2019
DRYER WHIRLPOOL WGD5620HW0 Arrived onnsite and replaced flame sensor and coils. Found unit operating as designed. But did find inlet gas issue. Advised accordingly.