Service History 544 - Appliance Express

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Austin, TX 78732

Brandon

Job Details: 03/14/2022

"Arrived on site for customer complaint of unit over heating, felt torn off, and long cycle times. I found drum felt torn off completely, found no error codes in diagnostic mode, instructed customer to have vent cleaned, I am ordering drum and bringing all necessary parts to ensure job is completed next visit. ; ordrng 1 Cnote (Office to reschedule) and 1 W10545923 (Drum)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS3

Near Niederwald, TX 78640

Leonardo

Job Details: 03/14/2022

Arrived on site to test unit for door making noise when opening and closing. Test unit and found hinges hitting insulation. Secured the hinges correctly test unit and unit test good job complete.

We serviced a

WHIRLPOOL RANGE

Model WEG750H0HZ0

Near Austin, TX 78732

Brandon

Job Details: 03/14/2022

"Arrived on site for customer complaint of error codes, and unit not working, found error codes F1E0 and F3E0, I gained access to control, found control and areas of oven had mice droppings and signs of infestation. Informed customer and showed customer my findings, took pictures, customer is taking back to retailer since this was a floor model item."

We serviced a

GE DISHWASHER

Model PDWF880R10SS

Near Austin, TX 78732

Brandon

Job Details: 03/14/2022

"Arrived on site for customer complaint of unit leaking, found leak coming out of sump inlet, also found detergent cap not creating a seal and leaking, as well as gasket, ordering all parts. ; ordrng 1 WD18X10026 (Sump inlet) and 1 WD12X10282 (Cap)"

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS1

Near New Braunfels, TX 78130

Noah D

Job Details: 03/14/2022

"Arrived on site to inspect unit for not heating normally and causing a gas smell. Upon inspection found the unit working normally but did have a bit of a smell when in use. The element lit normally and I smelled nothing out of the ordinary. Checked all functions all found no issue, cleared error codes. Tested to 300. Complete"

We serviced a

WHIRLPOOL DRYER

Model MEDX655DW1

Near Austin, TX 78748

Andrey

Job Details: 03/14/2022

"Arrived on site to replace previously diagnosed heating element, replaced element, tested unit, unit now running as designed, job complete"

We serviced a

GE DISHWASHER

Model GDF520PGD4BB

Near Bastrop, TX 78602

Jacob

Job Details: 03/14/2022

"Arrived onsite for unit not cleaning properly and not getting hot to dry the dishes. Checked the heating element and heating element checked good. Tested the unit in a Cycle and unit was washing with no problems. Let customer know that jet dry will need to be used to help dry better with the he dishes and because the unit is a plastic tub that the process will not be the best, and as far as washing that the dishes may need to be placed in different ways to help with the water spraying the dishes to clean better. No leaks at this time. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW7500GC2

Near Killeen, TX 76542

Tyler

Job Details: 03/14/2022

Arrived on site for washer leaving wet close the end of a spin cycle. Upon arrival confirm complaint but found no errors in diagnostics. After further inspection found that the cause of the issue was due to the slider magnet breaking free from the slider itself. After replacing the slider I reassembled and tested the unit on a fill agitation drain and spin cycle and found unit could fully function in cycle through all settings with no odd noises or failures from the gear case. Inform customer that washer is ready for use at this time with no signs of leaking and instructed customer to let us know if anything new were to happen. Call complete

We serviced a

WHIRLPOOL ICE MACHINE

Model KUIX535HPS00

Near Round Rock, TX 78681

David S

Job Details: 03/14/2022

Arrived on site for ice machine not working. I inspected the unit and work area. I found the reservoir empty. I out the unit into diagnostics and tried to fill it. I found the valve receiving power but not opening. I replaced the inlet valve and retested the unit. It is now working as designed. Job complete.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Fort Hood, TX 76544

Tyler

Job Details: 03/14/2022

Arrived on site for washer not functioning correctly. Upon arrival confirmed issue and found an F7E6 error code indicating a speed sensing fault in the motor circuitry. After further inspection found that unit had the recall styled actuator from the 2021 models. Replace the actuator with the part required for that unit then reassembled and tested washer and found unit fully functioning as designed and able to go to fill agitation drain and spin as designed with no leaks during repairs. Call complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT920SADM3

Near Lago Vista, TX 78645

Cliff

Job Details: 03/14/2022

"Arrived on site to diagnose a dishwasher that is leaking. Customer said they are having suds leak out of the unit during wash cycles. Advised customer not to use soap with dawn as an additive, as they have a water softener and this combination will cause excess sudsing and leaking. No further repairs needed."

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Round Rock, TX 78681

David S

Job Details: 03/14/2022

"Arrived on site for dishwasher not cleaning the dishes. I inspected the unit and work area. I found fault codes F9e1 not draining, f7e1 was motor fault, fae2 vent wax motor. I ran a diagnostics cycle and found the unit filling with water, draining, and the heating element coming on. I found the motor receiving voltage but not pumping. I am ordering the sump and motor, along with the vent motor. The office will reschedule when we have eta on the parts.; ordrng 1 W11416362 (Sump assembly) and 1 W11414073 (Vent motor)"

We serviced a

GE DRYER

Model GTD33EASK0WW

Near Harker Heights, TX 76548

Tyler

Job Details: 03/14/2022

"Arrived on site for dryer not turning on. Upon arrival confirmed issue and found that breaker was tripped not allowing a stable 240 V connection to go to the dryer. After further testing in the dryer I was able to narrow down that the element and all heating hardware as well as timer and PTS were all functioning within manufacturer specs however I did find the door switch was failing to pass an ohm or continuity test. After calling customer 23.38(part)+174.75(labor)+tax= $214.48 for cost of repairs, customer approved and I replaced door switch, restored power, reassembled and tested dryer. Found it fully heating/operating as designed. Call complete"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FG4H2272UF

Near Austin, TX 78738

Brandon

Job Details: 03/14/2022

"Arrived on site for customer complaint of unit not cooling properly, found freezer at 33 degrees and RC at 37 degrees. I gained access to freezer evaporator, found weak frost pattern, found sealed system leak. Spoke with CS, ordering filter drier w/dye and compressor. ; ordrng 1 5304520946 (Compressor) and 1 WPW10143759 (Filter drier) and 1 Cnote (2 hour job/office to reschedule) and 1 Cnote (SS tech) and 1 Cnote (Auth)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDM00

Near Austin, TX 78754

Brandon

Job Details: 03/14/2022

Arrived onsite for a refrigerator that is rocking badly. I found the back left corner of the chassis crushed like it had been dropped off the back of a truck. Took a photo of the damage. I called techline and explained findings to Steve SR#7733179139. Steve documented and had me call the Trade Partner Team. Spoke with Tiffany SR#7733179175. Unit is getting put in for less than 30 day non repairable damage replacement and someone will contact the customer between 48 to 72 hours. Call complete.

We serviced a

WHIRLPOOL COOKTOP

Model WCE55US0HS01

Near Belton, TX 76513

Kimo

Job Details: 03/14/2022

Arrived onsite for cooktop with broken knob. Upon inspection I found left rear burner knob broken I replaced knob and tested unit and found unit operating as designed. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near Belton, TX 76513

Kimo

Job Details: 03/14/2022

Arrived onsite for washer not washing. Upon inspection I found the lid latch was not actuating properly. I replaced it and tested unit and found unit operating as designed no leaks at this time. Job complete.

We serviced a

WHIRLPOOL DRYER

Model WED6400SB1

Near Temple, TX 76502

Kimo

Job Details: 03/14/2022

Arrived onsite for dryer not operating. Upon inspection I found unit showing f1 code for control failure. I found that the unit was wired incorrectly see pix. I am ordering 1x control and rescheduling for 03/18/22; ordrng 1 WPW10111616In (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJW00

Near Austin, TX 78732

Brandon

Job Details: 03/14/2022

"Arrived on site for customer complaint of noise and not cooling, found failed start device, ordering start device. ; ordrng 1 W11350837 (Start device) and 1 Cnote (Office to reschedule) and 1 Cnote (Start device part number from SM isnt pulling up on marcone)"

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Temple, TX 76502

Kimo

Job Details: 03/14/2022

Arrived to install properly diagnosed pats. Upon arrival I installed new control panel and UI. The tested unit and found unit operating as designed no leaks at time of service.job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5LTAXVL00

Near Temple, TX 76502

Kimo

Job Details: 03/14/2022

Arrived onsite for refrigerator leaking water. Upon inspection I found evap drain tub clogged causing melt water to flow into the freezer and freeze at the bottom I cleared tub and removed ice from the unit and tested the drain and found water flowing out of unit as normal. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF993FIFM00

Near Temple, TX 76502

Kimo

Job Details: 03/14/2022

Arrived onsite for refrigerator not cooling in the fc. Upon inspection I found that the evap fan was not operating. Office to reschedule.; ordrng 1 W10889841 (Evap fan)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Temple, TX 76502

Kimo

Job Details: 03/14/2022

Arrived onsite to install previously diagnosed pats. Upon arrival I installed new coupling and chute. And tested unit and found unit operating as designed. Job complete

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS2

Near Leander, TX 78641

David S

Job Details: 03/14/2022

"Arrived on site for center burner being too low. I inspected the unit and work area. I found the center burner having a partial flame. I replaced the burner and adjusted the valve as high as it will go, per customer request. The burner is set as high as it can be and still light reliably. Job complete."

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS1

Near Leander, TX 78641

David S

Job Details: 03/14/2022

Arrived on site for bake not igniting. I inspected the unit and work area. I found the bake ignitor not responding but the broil coming on when calling for bake. I replaced the ignitor and the dispenser board. I reassembled the unit and tested it. It is now working as designed. I found the range outlet connected to kitchen outlet breaker instead of its own dedicated breaker. I recommend the customer have the home builder come out and put it on its own break. Job complete.

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HZ2

Near Liberty Hill, TX 78642

David S

Job Details: 03/14/2022

Arrived on site for range steam issue. I inspected the unit and work area. I found the oven gasket flat. I corrected the gasket. I found the bake element lighting properly. I found the broil only partially lighting. I am ordering the broil burner. I spoke to the customer about how this unit vent and I recommended using the vent hood fan every time they run the oven. Reschedule for Friday 3/18/22.; ordrng 1 WP8054078 (Broiler burner)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Andice, TX 78628

David S

Job Details: 03/14/2022

Arrived on site to install new adjusters. I removed the damaged ones and replaced them with new. The unit is working as designed. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW4655JW1

Near Leander, TX 78641

David S

Job Details: 03/14/2022

Arrived on site for washing machine squeaking. I inspected the unit and work area. I found the belt slipping on the cam pulley. I replaced the belt and cam. I tested the unit and found it working properly. Job complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTE104ESS4

Near Leander, TX 78641

David S

Job Details: 03/14/2022

"Arrived on site for top rack rolling out of dishwasher on its own. I found the unit tilted forward. I found the tile not finished under the dishwasher, causing the feet to slide back making the unit tilt forward. I moved the unit forward, and secured it in place so the feet firmly site on the tile. I recommend the customer have the tile finished underneath the dishwasher. Job complete."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Lago Vista, TX 78645

David S

Job Details: 03/14/2022

Arrived on site for dishwasher not drying the dishes. I inspected the unit and work area. I found no fault codes. I found the unit leaning forward. I leveled the unit. I ran a diagnostics cycle and found the unit working as designed. I advised the customer to run a normal cycle with high temp wash and heated dry. The unit is working as designed. Job complete.

We serviced a

WHIRLPOOL OVEN

Model KOSE500ESS05

Near Leander, TX 78645

David S

Job Details: 03/14/2022

"Arrived on site for wall oven not heating properly and the timer not working under ten minuets. I set the unit to 350 on bake, and preformed a temperature test. I set the timer for 5 minuets. I found the timer and the cook time working on different times below 10 minuets. I found the oven temp 20 degrees low. I recalibrated the oven and retested it. It is now cycling as designed. I spoke to the customer about the timer for the wall oven. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5GVEXVD00

Near Holland, TX 76534

Kimo

Job Details: 03/14/2022

"Arrived onsite for refrigerator not cooling. Upon inspection I found that the compressor was not running due to a failed start device. I also found that the condenser was clogged with lint and dust. I installed new start device from van stock, WPW10189190 and tested unit and found unit operating as designed.

We serviced a

AMANA RANGE

Model AGR5330BAB3

Near San Marcos, TX 78666

Andrey

Job Details: 03/14/2022

"Arrived on site to test unit for all igniter clicking, customer stated that when they came back home the whole house was smelling like gas, fire department was called out and unit was red tagged, turned gas back on checked all possible leak points, no leaks present, all burners ignited with no delays, called tech line and presented my findings, no parts was recommended for replacement Received Sr#7733178911, customer only spoke Hispanic, had LC explained to her the results of our findings, and possibly the unit was bumped and turned knob just enough to release gas, provided customer with whirlpool customer service number, at this time unit is running as designed no leaks detected job complete"

We serviced a

WHIRLPOOL VENTHOOD

Model UXT5536AAS3

Near San Marcos, TX 78666

Andrey

Job Details: 03/14/2022

"Arrived on site to test unit for tripping breaker, tested unit found that the breaker will not reset, unplugged vent, the breaker still will not reset, the issue thats present is not related to the vent hood but a short in outlet or power lines, showed to customer that the unit is completely isolated, and the issue is still there, advised customer to cal a good electrician to figure this out, job complete"

We serviced a

KITCHENAID COOKTOP

Model KCGS556ESS02

Near San Marcos, TX 78666

Andrey

Job Details: 03/14/2022

"Arrived on site to test unit for gas leak, tested unit found gas leak at flex pipe and unit connection, tightened connection, used bubble solution on all possible leak points, did not detect any more leaks, job complete"

We serviced a

AMANA MICROWAVE

Model AMV2307PFS4

Near Jonesboro, TX 76528

Jonathan M

Job Details: 03/14/2022

Arrived on site for a microwave that is flashing F1 E4 (mw relay error) error code. Confirmed the customers complaint and checked the door switches and relay on the control board. Could not find any issues with either. Remove the control and found a burn mark on the back of the control indicating a failed board. Replaced main control intestine the unit. The unit began to work and operate as designed. Call complete.

We serviced a

GE DISHWASHER

Model GDF510PSJ2SS

Near Liberty Hill, TX 78642

Wesley

Job Details: 03/14/2022

"Arrived onsite for short cycling to standby at the 20 minute mark. throughly tested dishwasher loads in diagnostics, only error code present was turbidity sensor short, which this unit does not have so it is a phantom code. All loads test good in diagnostics and do not short unit to standby. Tested unit on heavy cycle for 30 minutes. Unable to replicate a failure. Advised customer that an intermittent control issue could cause the symptom, but that o repair was recommended at this time. Unit seems to be operating as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAB01

Near Taylor, TX 76574

Joe Z

Job Details: 03/14/2022

"Arrived onsite for. Continued ice making issues. Upon arrival ice is still bridged. Spoke with SW tonight and attempted various test. Check water pressure, was at 60. Checked ice maker water fill was at over 4oz. Attempted several times to adjust, but same out come. I went ahead and replaced icemaker again and still got more than 4oz. I will need to call techline on Tuesday for assistance. I will also call customer to check how the new ice maker is making ice."

We serviced a

MAYTAG WASHER

Model MVWC565FW0

Near New Braunfels, TX 78132

Noah D

Job Details: 03/14/2022

"Arrived on site to inspect unit for not stopping water from entering unit when full. Upon inspection found the control board shorted causing the issue, replaced control board and removed drain tube from standpipe. All functions worked normally. Complete"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Taylor, TX 76574

Joe Z

Job Details: 03/14/2022

"Arrived onsite for unit not operating. Upon arrival ran unit on diagnostics and found F7-E4 error code forbasket re-engagement failure. Found inner part of slider was detached from outer part. Need to replace slider. Replaced slider. Noticed a little noise from agitator, let customer no I found coins lodged between wash plate and basket. Unit operates as designed. Job complete"

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near San Marcos, TX 78666

Andrey

Job Details: 03/14/2022

"Arrived on site to test unit for no power, tested unit found console is getting power unit is going into drain and will not turn off and error F3E1 error, preformed test #6 per manual but unit is still in drain mode, replaced control, tested unit, unit now running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Taylor, TX 76574

Joe Z

Job Details: 03/14/2022

Arrived on site for microwave light not working. Upon arrival found bulb stuck in socket. Need to replace socket. Replace socket and sold bulb to customer. Unit operates correctly. Job complete

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW2

Near Austin, TX 78753

Kevin

Job Details: 03/14/2022

"Arrived on site and found apartment resident isnt home. Found saved error code F8E1, ran diagnostic cycle and found incoming hot and cold water is good. Ran all functions in manual diagnostic and did not find any issues sent several videos to KB/service management of washer operating normally. Explain to apartment management that there is nothing wrong with the washer at this time cannot duplicate resident issue."

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW1

Near Taylor, TX 76574

Joe Z

Job Details: 03/14/2022

Arrived onsite for follow up on previous repair. Could not duplicate the issue. Customer said she wanted to be sure because she has sold the unit and wants to make sure it is good.

We serviced a

SAMSUNG DRYER

Model DV45K6200EW/A3

Near Austin, TX 78758

Kevin

Job Details: 03/14/2022

"Arrived on site and found idler is broken, quoted customer Idler. After replacement dryer is now running quietly, job complete"

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Austin, TX 78758

Kevin

Job Details: 03/14/2022

"Arrived on site and inspected washer and found shield is broken and is making contact with pulley, after collecting this washer is now running quietly and will complete an automatic test cycle correctly. No water leaks from connections at time of service, job complete"

We serviced a

GE VENTHOOD

Model PV976N1SS

Near Austin, TX 78759

Kevin

Job Details: 03/14/2022

"Arrived on site and found buttons for fan will not activate. Light will turn on but button for increasing brightness do not work. A new keypad would be needed to correct issue. Quoted Keypad, customer will contact office if they wish to continue, job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Andice, TX 78628

Wesley

Job Details: 03/14/2022

Arrived onsite for missing shield and installed shield per findings on annual inspection. Unit is now operating as designed advised customer on repair.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Andice, TX 78628

Wesley

Job Details: 03/14/2022

Arrived onsite and called techline for repeat failed magnetron. Techline said to inspect wave guide for hi heat problems or other damage. Wave guide smooth and clean. Replaced magnetron. Unit is now operating as designed. Advised customer on repair. Sr#7733179849

We serviced a

UNKNOWN VENTHOOD

Model UXT5530AAS3

Near Kyle, TX 78640

Leonardo

Job Details: 03/11/2022

Arrived on site to replace control. Found control just needed adjusting. Adjusted control test unit and unit test good job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD618ESS01

Near Lakeway, TX 78738

Brandon

Job Details: 03/11/2022

"Arrived on site for customer complaint of FC lights not bright, found failed module, bottom right side. I replaced module, unit tested good ,

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SMBM00

Near Austin, TX 78748

Noah D

Job Details: 03/11/2022

Arrived on site to inspect unit for not closing normally due to ice buildup. Upon inspection found the units ice tray full of frost and ice. Cleared ice from bottom of try and the door closed normally. Customer should defrost and clear unit. Returning with valve to check on unit. Valve may be needed if icemaker if the issue. Office to reschedule ; ordrng 1 WPW10498976 (VALVE)

We serviced a

SAMSUNG WASHER

Model WA45T3400AV/A4

Near Kyle, TX 78640

Noah D

Job Details: 03/11/2022

"Arrived on site to inspect unit for not washing normally, upon inspection found the units valve working normally, drain pump was working, all functions worked normally. Checked all parts. Complete"

We serviced a

WHIRLPOOL FREEZER

Model WRF767SDHV02

Near Round Rock, TX 78664

Joe Z

Job Details: 03/11/2022

"Arrived onsite for ice maker pouring water into ice bin. Upon arrival found sheet of ice mixed with ice. Found unit not level and icemaker fill tube was not getting water directly into icemaker and was partially getting water to pour into ice bin due to ice build up on corner of icemaker. water then began to go directly to ice bin. Leveled unit, Cleared ice from fill tube and realigned fill tube. Ran harvest test and water now fills correctly without pouring into ice bin. No leaks present at this time. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Austin, TX 78744

Tyler L

Job Details: 03/11/2022

"Arrived on site for complaints of rust colored marks in dishwasher. Found some discoloration in the tub. The spots were easily wiped away and were orange colored. Found no rusting components or screws. Customer stated it just started happening. Ran unit through diagnostics and it passed, and found no error codes. Discoloration could be from a pot or pan. Advised customer to monitor. No water leaks detected, job complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS01

Near Cedar Park, TX 78613

Chase

Job Details: 03/11/2022

Arrived on site and Installed new RC fan scroll assembly and sealed fan scroll and evap cover with foam strips suggested by Whirlpool techline. Also Insulated reservoir and water lines. No air leaks present. Job complete

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EFP02

Near Volente, TX 78641

Chase

Job Details: 03/11/2022

Arrived on site to check refrigerator for bottom drawer freezing and not cooling properly. Found RC evaporator completely frosted up. RC thermister was reading 95 causing a defrost issue. Verified fan function and all other thermistors check good. Informed customer that the refrigerator will need to be unplugged and thawed out for 24 hours minimum prior to the return. Raised feet so that customer can pull unit out safely and advised that water may come out of the drain pan or the refrigerator section and to lay towels around the unit and in the bottom of the refrigerator section. Will need to replace RC evaporator cover and high voltage control to compete repairs.; schdld next appmnt for 3/16 WED AM

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Waco, TX 76712

Jonathan M

Job Details: 03/11/2022

Arrived on site for a dishwasher that is not draining. Inspected unit and work area. Confirmed the customers complaint and heard the drain pump trying to run but not draining the water. I checked underneath it sink and found a new garbage disposal. I asked the customer if they had just recently installed this garbage disposal and he advised that they had. Removed the drain hose from the garbage disposal and found that the knockout punch had not been knocked through. Not through the knockout punch and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW1

Near Killeen, TX 76541

Wesley

Job Details: 03/11/2022

Arrived onsite for unit leaving residue especially on dark clothing. Advised customer on how hard water and soap residue can cause lint and powder marks on dark clothing. Provided maintenance advice on cleaning washer to prevent staining. Ad used on using vinegar to maintain and break down soap residue. Advised on using less detergent and more water volume. All else checks good.

We serviced a

GE DISHWASHER

Model CDT835SSJ0SS

Near Hutto, TX 78634

David S

Job Details: 03/11/2022

Arrived on site for dishwasher making a beeping noise and the UI not working. I found the main control stuck in operation. I put the unit into diagnostics and reset the control. I tested all components and found them working. I quoted customer for the UI. He declined. I charged the customer for diagnostics fee. He paid in full on job# 333670.

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Killeen, TX 76542

Wesley

Job Details: 03/11/2022

Arrived onsite and found unit squealing. Determined gearcase leaking oil. Replaced gearcase and eliminated squealing and grinding. Unit is now operating as designed.

We serviced a

MAYTAG RANGE

Model MER6755AAW

Near Killeen, TX 76542

Wesley

Job Details: 03/11/2022

Arrived onsite for not heating in lower oven and found failed bake element. Replaced lower bake element. Unit is now operating as designed. Advised customer on repair and other performance questions.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Temple, TX 76502

Wesley

Job Details: 03/11/2022

Arrived onsite for washer not spinning out. Found unit had shifter error. Replaced shifter and control to restore normal function. All checks food. Unit is now operating as designed. Advised customer on repair.

We serviced a

WHIRLPOOL WASHER

Model MVWC465HW3

Near Temple, TX 76501

Wesley

Job Details: 03/11/2022

Arrived onsite and determined issue with the ACU sent and not able to install. Replaced lid lock assembly but unit still having control issues. Ordering the ACU to complete repair. ; ordrng 1 W11498797 (Acu)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Temple, TX 76502

Wesley

Job Details: 03/11/2022

Arrived onsite for small leak every load out of front right corner. Tested unit and was unable to replicate a leak. Leveled unit to prevent leak from occurring from off center tub. Advised customer to call back if leaking persists.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Jarrell, TX 76537

Wesley

Job Details: 03/11/2022

Arrived onsite and replaced the uppermost spray arm. Unit repair is complete. All checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB05

Near Jarrell, TX 76537

Wesley

Job Details: 03/11/2022

Arrived onsite for no ice production and found shorted power switch on ice maker. Replaced icemaker to repair. Unit is now operating as designed. ; O-emld tckt

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Waco, TX 76707

Jonathan M

Job Details: 03/11/2022

"Arrived on site for a control that has melted. Inspected unit and work area. Confirmed the customers complaint and found not just the control melted but the wall on the left hand side of the stove completely burned through the paint. Due to the control not registering any buttons pressed, replaced control from earlier call on the same unit (333512)p. Did find German roach activity in the kitchen and did advise the customer that they would need to have pest control done to alleviate potential issues with roach infestation. Made customer aware that if other issues persist due to infestation damage, it would not be covered under warranty. Tested the unit and the unit is now working as designed. Call complete.; used 1 W11126814 (Control) from stock"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Waco, TX 76704

Jonathan M

Job Details: 03/11/2022

Arrived on site for a microwave that has a light out underneath the microwave. Inspected unit and work area. The customer also complained about his door making a squeaking sound as he open and close the door. I found that the installers had not installed the upper vent trim properly causing the door to rub against the trim. Readjusted the trim and check the lightbulb underneath the unit. Found a lightbulb filament broken. The customer agreed to the repair. Replaced bulb and test the unit. The unit began to work in operate as designed. Call complete.

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS1

Near Waco, TX 76705

Jonathan M

Job Details: 03/11/2022

Arrived on site for a dishwasher that is leaking. Inspected unit and work area. Confirmed the customers complain and found it leaking from the pump and motor assembly area. Want to head and replace the pump and motor assembly and found the unit still leaking. Check Internet the gasket on the pump and motor assembly and removed any debris underneath it. Lock the unit back in place and found the unit still leaking. I called Whirlpool Techline and spoke to Andy SR# 7733162669. He advised that the issue would have to be with the tub and order the pump and motor assembly just in case if the customer was continuing to use the dishwasher. Ordering parts in the office will need to contact the customer about a return date due to several out of stock and ESP items. Please schedule a return visit for at least two hours due to number of parts needing to be removed and installed on the new tub.; ordrng 1 WPW10681507 (Tub) and 1 W11085683 (Pump and motor assembly)

We serviced a

AMANA WASHER

Model NTW4516FW3

Near West, TX 76691

Jonathan M

Job Details: 03/11/2022

"Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced main control and test of the unit in an auto test. The unit began to work and operate as designed. Test of the unit in manual Phil, drink, and a high-speed spin in the unit ran as designed. Call complete."

We serviced a

MAYTAG REFRIGERATOR

Model MSD2572VEW00

Near Waco, TX 76711

Jonathan M

Job Details: 03/11/2022

Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced user interface switch assembly and tested the unit. The unit began to dispense ice as designed. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM

Near Pflugerville, TX 78660

Joe Z

Job Details: 03/11/2022

"Arrived onsite for unit leaking water. upon arrival ran unit on diagnostics filled unit with water, let unit wash, then drain, three times. Could not get unit to duplicate the issues. Checked vent and dispenser on door and no signs of leaks as wellUpon further questions to customer.she showed me the towels that were used to clean the water and how her towels got bleach stains from the water. I explained to the customer that the detergent did not contain that type of bleach to discolor her towels. Customer will use unit and keep an eye for unit leaking and call us back. No leaks present at this time. Job complete"

We serviced a

KITCHENAID OVEN

Model KEBS109BSS00

Near Pflugerville, TX 78660

Joe Z

Job Details: 03/11/2022

Arrived on site for potential gas leak. Could not duplicate the smell of gas. Used gas sniffer and could not find a leak. Job complete

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Pflugerville, TX 78660

Jacob

Job Details: 03/11/2022

Arrived onsite for damage to the oven door. Looked at the door and saw that the door was completely shattered of glass on both sides and the handle had fallen off. Ordered parts for replacement. Office to reschedule ; ordrng 1 W10831891 (Handle) and 1 W11051158 (Glass outer) and 1 W10481433 (Nameplate) and 1 W10535767 (Inner glass) and 2 98005521 (Screw)s

We serviced a

WHIRLPOOL COOKTOP

Model KCGC506JSS00

Near Pflugerville, TX 78660

Jacob

Job Details: 03/11/2022

"Arrived onsite for the front car left and right burners not lighting fast. Upon further investigation, found that the igniters where not in the correct spot to spark. Re aligned the spark. Tested the burners. Burners tested good. No leaks at this time. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KFXL25RYMS2

Near Pflugerville, TX 78660

Jacob

Job Details: 03/11/2022

Arrived onsite to replace parts ordered by the previous tech. Replaced deli drawer and right door gasket. No issues at this time. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Austin, TX 78738

Leonardo

Job Details: 03/11/2022

Arrived on site to test unit for door not closing. Test unit and found inner door damaged not allowing door to close. Ordering new inner door and bottom seal. Office to reschedule ; ordrng 1 W11559689 (Inner door) and 1 W11561235 (Bottom seal) and 1 W11545309 (Striker)

We serviced a

KITCHENAID COOKTOP

Model KFGS306VSS04

Near Pflugerville, TX 78660

Joe Z

Job Details: 03/11/2022

Arrived onsite for FLAME COLORS ORANGE - CENTER BURNER JUST KEEPS CLICKING WHEN EVEN WHEN LITE. Upon arrival found center burner head out of position and causing a wild flame that contain some orange flames. Reinstalled burner head correctly and flame is now correct. Ignitor on center burner is not operating and needs to get replaced. Noticed burner head has a broken screw and the other 2 may break. Ordering burner head base with ignitor assembly and 3 screws.Office to reschedule. ; ordrng 1 WPW10617292 (Burner base assembly) and 3 WP8287059 (Screw)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ00

Near Pflugerville, TX 78660

Jacob

Job Details: 03/11/2022

Arrived onsite for light at the top of the unit being dim. Looked at the light and saw it was dim. Replaced the light module at the top and lights started working once again. No issues at this time. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF130PAHB2

Near Pflugerville, TX 78660

Jacob

Job Details: 03/11/2022

Arrived onsite for not drying. Checked the unit and saw that the jet dry is being used. Tested the unit to make sure the heating element is working and at the end of the testing the element was heating and working. Turned up the amount of jet dry being used. Let tenant know that she should be seeing a difference soon when washing but that the unit is a plastic tub and May not be the greatest at drying. No issues at this time. Job complete

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ1

Near Austin, TX 78753

Jacob

Job Details: 03/11/2022

Arrived onsite for unit giving a hissing sound during using the bake mode and that some burners flames may not be high enough to boil some water. Customer was using the right rear to boil some water. Tested the oven and heard hissed noise but assured the customer that the noise was normal during operation when the unit is heating up. Checked the flames and all flames checked good. Also had concerns over some gas smells when using the unit. Let them know that the unit will expel a little bit of gas during usage but is not enough to hurt anyone. Called tech line to report. Agreed that all is normal working on the unit. Did say that the burner that the customer was using is only a simmer burner as it uses only half the heat to heat anything and will take longer to heat. No recommendations to change anything. Spoke with sterling got sr#7733160887. No leaks at this time. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS6

Near Austin, TX 78758

Jacob

Job Details: 03/11/2022

"Arrived onsite for the unit not staying consistently when heating, said they would hear the door switches clicking when unit was heating. Tenant showed that the top of the door had to be some what pushed in. When looking at the door, saw that a screw was stuck between the door hinge and the top of the microwave cause the door not to close correctly. Removed screw. Tested the unit. Unit test good. No issues at this time. Job complete"

We serviced a

WHIRLPOOL OVEN

Model WEE510S0FS2

Near Austin, TX 78758

Jacob

Job Details: 03/11/2022

"Arrived onsite for unit not getting hot enough. Yes the top burners and put the burners at 10. Burners did not get to glowing red. Checked voltage at the wall and was getting 204 volts. Called tech line. Said that with the voltage low. Had me look at the terminal block and saw that the wires from the pig tail was wired incorrectly. Need to re wire the terminal block correctly Spoke with Bruce, got sr#7733159071. Re wired the terminal block. Tested the unit and unit started getting hotter faster, no issues at this time. Job complete"

We serviced a

GE REFRIGERATOR

Model n/a

Near Austin, TX 78753

Jacob

Job Details: 03/11/2022

"Arrived onsite for unit not cooling. Looked at the unit as customer showed that on the back side of the unit there was a bit of frost buildup on the outside of the unit. Called servicing management and confirmed that there is a void in the cabinet causing the freezing buildup on the outside and is considered a none repairable and that the unit uses R12 charging to keep cold but can no longer obtain old Freon to re charge or fix. Spoke with SW. no other issues at this time. Needs AHS attention as non repairable. The picture for the model was the only indication found for the unit, pic in quick pics"

We serviced a

KITCHENAID VENTHOOD

Model KVWB406DSS3

Near Austin, TX 78738

Leonardo

Job Details: 03/11/2022

Arrived on site to test unit for light not coming on. Test unit and found light unplugged making light very dim. Secured connection test unit and unit test good job complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ5

Near Austin, TX 78738

Leonardo

Job Details: 03/11/2022

Arrived on site to replaced board. Replaced board test unit and light turning on and off job complete.

We serviced a

WHIRLPOOL OVEN

Model WOS31ES7JS01

Near Austin, TX 78748

Leonardo

Job Details: 03/11/2022

Arrived on site to test unit for bake or broiler not working. Test unit and found opened tod. Replaced tod testUnit and unit preheated correctly job complete.

We serviced a

KITCHENAID RANGE

Model KSGB900ESS0

Near Lakeway, TX 78738

Leonardo

Job Details: 03/11/2022

Arrived on site to test unit for f8e0 cooling fan to slow. Test unit and found faulty cooling fan. Will order new fan and control board office to reschedule ; ordrng 1 W11107275 (Cooling fan) and 1 WPW10453984 (Control board)

We serviced a

WHIRLPOOL OVEN

Model WFG320M0BS3

Near Austin, TX 78744

Tyler L

Job Details: 03/11/2022

"Arrived on site for complaints of oven temperature too low. Set oven to 350 and used temperature meter to monitor. Temperature swings all normal, settled right at 350 after about 20 minutes. No gas leak detected. Unit functioning as designed, job complete."

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ03

Near Austin, TX 78745

Tyler L

Job Details: 03/11/2022

"Arrived on site for complaints of RC lights blinking. Found module in RC top blinking constantly. Quoted customer for new light module, Installed new module and lights are all working correctly. Collected payment via check. Job complete."

We serviced a

GE RANGE

Model JB620SR1SS

Near Georgetown, TX 78633

Lou

Job Details: 03/11/2022

"Arrived on site to inspect range error code. Upon further inspection, I found the display showing F2 error code. I pulled the unit out and tested the sensor and found it showing 4,567ohms; well out of range (1100ohms) at room temp. The cleaning cycle ohms max is 2600ohms. I removed and replaced the sensor and main control with fascia. Tested the unit and it is operating as designed. I advised the customer of my findings and repairs. Job completed."

We serviced a

WHIRLPOOL DRYER

Model MEDB835DC4

Near Austin, TX 78737

Noah D

Job Details: 03/11/2022

"Arrived on site to inspect unit for a loud noise when drying, upon inspection found the units fan full of a Jean like material. Removed material and quoted customer to replace idler and wheels. Customer declined. I tested without Jean debris and the unit worked normally.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Austin, TX 78739

Noah D

Job Details: 03/11/2022

"Arrived on site to inspect unit for not lighting up interior lights, upon inspection found the freezer light working, the upper light chain was out. Was only provided the two individual lights, ordering complete set. Office to reschedule ; ordrng 1 W10843828 (Module chain)"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFTR1814TWB

Near Austin, TX 78749

Noah D

Job Details: 03/11/2022

Arrived on site to inspect unit for not cooling normally. Upon inspection found the starter and cap not working normally causing a short cycle. Replaced both parts and tested. Complete

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Austin, TX 78745

Tyler L

Job Details: 03/11/2022

"Arrived on site for complaint of clothing caught under agitator. Found bedsheet stuck under agitator. Removed agitator and removed bedsheet. Inspected agitator and basket and found everything to be normal. Installed agitator and ran a quick wash test. Unit functioning as designed, no water leaks detected, job complete. Collected service fee via check."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Austin, TX 78745

Tyler L

Job Details: 03/11/2022

"Arrived on site for complaints of unit leaking. Customer stated he has seen the leak. Customer stated its a small amount of water coming out from under the unit, right in the middle. Inspected all water connections and the heater connectors and all were secure. Ran normal cycle and monitored for 15-20 minutes, and never saw any water leaking. While running normal cycle, found that all hoses, water connections, sump assembly, and drain pump were dry. Could not replicate the customer complaint. Customer also wants dishwasher pushed further back under counter. Unable to push any further back, due to the framing of the counter top. No water leaks detected."

We serviced a

KITCHENAID RANGE

Model KSGG700ESS1

Near Austin, TX 78745

Tyler L

Job Details: 03/11/2022

Arrived on site for complaints of oven door glass loose. Took apart door and reassembled it. Glass now sitting correctly. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS01

Near Austin, TX 78744

Tyler L

Job Details: 03/11/2022

"Arrived on site for complaints of no ice. Found temperature in RC at 38, set for 37. Found FC temperature at 5, set for 0. Found icemaker not receiving water. Quoted customer for a new valve, and they declined. Customer wants to save money and order the part and perform the work themselves. "

We serviced a

SAMSUNG DRYER

Model DV56H9000EW/A2

Near Waco, TX 76712

Jonathan M

Job Details: 03/11/2022

"Arrived on site for a dryer that is consistently running when the unit is turned off. Inspected unit and work area. Confirmed the customers complaint and checked voltage to the unit. Found proper voltage. Spoke to JC and was advised the issue would most likely be with the main control having a welded shot relay and to replace the control board.