Service History 543

Near Leander, TX 78641
Wesley
Job Details: 04/23/2020
WASHER WHIRLPOOL WTW8500DC6 Arrived onsite and calibrated unit and tested finding all the functions working as designed. Advised customer on use and care. Customer instruct.
Near Belton, TX 76513
Cliff
Job Details: 04/23/2020
REFRIGERATOR WHIRLPOOL KSSS42QTW04 Arrived on site to diagnose a refrigerator that is leaking from the water dispenser. Tested unit and found failed valve assembly seeping through dispenser line. Model number was incorrect and wrong part was sent today. Re-ordering correct valve and corrected model number on ticket..; ordrng 1 WPW10159842 (valve-inlt)
Near Austin, TX 78733
Robert
Job Details: 04/23/2020
COOKTOP WHIRLPOOL WCG97US6HS00 "Arrived on job for complaints of center burner not working. Found gas flow low. Cleared orifice and retested, operation normal."
Near Temple, TX 76504
Jonathan
Job Details: 04/23/2020
FREEZER GE GFE26JEMAFDS Arrived on site for refrigerator that has a handle that broke off. Inspected unit and work area. Customer had advised that they ordered a handle and had it shipped to the store but could not find it. Ordering new handle and office will need to reschedule customer due to the handle being out of stock. ; ordrng 1 WR12X30288 (black stainless hand)
Near Austin, TX 78717
Paul
Job Details: 04/23/2020
RANGE KITCHENAID KGCC506RBL05 Arrived onsite for a cooktop that popped and tripped the breaker. I found the LF burner switch open. I replaced the switch harness again. Call complete.
Near Temple, TX 76504
Jonathan
Job Details: 04/23/2020
WASHER MAYTAG MVWB835DW1 "Arrived on site for washer that’s pulling in hot water during the cold water cycle. Inspected unit and work area. Placed in service diagnostics and found an F3 E2 (inlet water temperature fault) error code. Placed unit in a manual fill test and found unit working as designed. The hot water valve was pulling in hot water and the cold water valve was pulling in cold water. Ran unit through an auto test and unit ran as designed with all phases passing all tests. I call tech line and spoke to Rick SR# 7727650522. He advised that the issue was with the thermistor in the valve and was causing the control to think the incoming water was hotter than it was, causing the unit to pull in more cold water. He advised replace the valve and wire harness if the valve did not work. Replaced valve and tested unit. Unit still filled with cold water and hot water cycle and would not actuate the hot water valve. Tested resistance again on the thermistor and found it within range.
Near Lago Vista, TX 78645
Paul
Job Details: 04/23/2020
REFRIGERATOR KITCHENAID KRFC604FSS01 "Arrived onsite for a refrigerator with ice build up in the FC and the door is hard to open. Mr stated the door ice maker is not working either. No prescreened parts. I found the drain tube restricted because when the unit goes into defrost the water is running into the bottom of the FC. I found the rails bad causing the FC door to be hard to open. I found the ice maker not producing ice because the ice box fan is not working. Ordering all the parts that could be needed to complete the repair. Ordering W11407678 FAN, W11114721 CNTRL-ELEC, W10795842 BRACKET-LEFT, W10795846 BRACKET-RIGHT, & W10841140 ADHESIVE. .; ordrng 1 W10795842 (BRACKET-LEFT) and 1 W10795846 (BRACKET-RIGHT) and 1 W10841140 (ADHESIVE) and 1 W11114721 (CNTRL-ELEC) and 1 W11407678 (FAN)"
Near , TX 78610
Kevin
Job Details: 04/23/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site and replaced both bulbs in fresh food and freezer section, after replacement interior lights are working properly. Job complete"
Near Austin, TX 78758
David
Job Details: 04/23/2020
REFRIGERATOR WHIRLPOOL WRT108FZDM05 "Arrived on site to diagnose refrigerator that was not cooling in the refrigerator or freezer. Performed diagnostic and found that unit is going to need a sealed system. Customer had defrosted unit prior, but had informed me that they found a large ball of ice on the suction line, while the rest of the Evap was bone dry with no frost pattern, indicating SS leak. Followed sealed system checklist. Office to reschedule for sealed system tech, orderin sealed system parts.; ordrng 1 W10913906 (coupler) and 1 W11209866 (compressor) and 1 W11407409 (EVAP) and 1 WPW10143759 (dryer)"
Near Austin, TX 78749
Kevin
Job Details: 04/23/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ01 "Arrived on site and inspected refrigerator and found ice production is good, ran test 57 and icemaker cycled properly ran test 45 and icemaker filled properly, ran test 15 and emitter and receiver did not pass. Replaced them and ran test 15 again and it is operating properly now. No water leaks from connections at time of service, job complete"
Near Elgin, TX 78621
Andy
Job Details: 04/23/2020
WASHER WHIRLPOOL WFW3090JW0 "Arrived on site for washer starting but does not operate. Found service pointer stating issue is control and will need control W11334214 installed. Unit is in tight closet and is stacked and will need 2 man job. Ordering 2 man, 2 hour job. No water leaks present at time of service. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (2 MAN JOB ) and 1 SEENOTE (2 HOUR JOB )"
Near Austin, TX 78717
Wesley
Job Details: 04/23/2020
VENTHOOD UNKNOWN WVU37UC6FS0 Arrived onsite and found unit operating as designed. Found screw lodged in fan space. Removed screw. Unit now operates quietly.
Near Temple, TX 76504
Jonathan
Job Details: 04/23/2020
DISHWASHER GE GSD2100V55BB "Arrived on site for dishwasher that’s making a horrible noise and will not fill with water. Inspected unit and work area. Tested unit in the normal wash cycle and drain pump sounded like it was actuating trying to remove water from the unit and sounded like the blades were not on correctly causing a clicking screeching sound. No water was in the unit so I removed the float switch cover and found the flood cover making contact with the switch and clicking it into the no water position. Ordering flood switch, drain pump assembly, and timer just in case. . ; ordrng 1 WD19X10020 (housing pump) and 1 WD21X10474 (timer) and 1 WD21X479 (flood switch)"
Near Austin, TX 78702
Jacob
Job Details: 04/23/2020
REFRIGERATOR GE GFE29HSDASS Arrived onsite to replace part ordered by previous tech. Replaced part. Tested unit. Unit test good. No leaks at the time. Job complete
Near Copperas Cove, TX 76522
Cliff
Job Details: 04/23/2020
DRYER WHIRLPOOL WED5000DW2 Arrived on site to diagnose a dryer that is taking too long to dry the clothes. Tested unit and found external venting clogged preventing proper airflow through unit. Advised homeowner on findings and recommended duct cleaning company to take care of venting issue.
Near Austin, TX 78723
Scott
Job Details: 04/23/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 "Arrived on site for fridge no making ice . Ran Im harvest . Completed harvest but no filling , valve is not actuating. Replaced valve, we ran harvest test. Icemaker is now filling. No water leaks detected at time of service . Job complete ."
Near Austin, TX 78746
Luis
Job Details: 04/23/2020
REFRIGERATOR THERMADOR T36BT920NS/07 "Arrived on site for unit not defrosting. Defrosted evaporator replaced both sensors,reassembled unit checked air flow good."
Near Buda, TX 78610
Brandon
Job Details: 04/23/2020
REFRIGERATOR KITCHENAID KFIS29PBMS03 "Arrived on site to replace drip pan and drain extension, after replacing parts unit tested good.
Near Austin, TX 78724
Scott
Job Details: 04/23/2020
REFRIGERATOR WHIRLPOOL WRS571CIDM02 "Arrived on site ,replaced freezer door . No water leaks detected a one of service . Job complete ."
Near Salado, TX 76571
Al
Job Details: 04/23/2020
REFRIGERATOR KITCHENAID KRFC302ESS00 Arrived to inspect gasket failure.Confirmed the complaint and removed and replaced the gasket.All water lines were dry at the time of service.Job complete
Near Gatesville, TX 76528
Jonathan
Job Details: 04/23/2020
REFRIGERATOR MAYTAG MRT118FFFE04 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced compressor and starting device and coupler. Went to use th lock ring on the drier and found the lock ring kit did not have the correct crimp rings for the drier. Once correct rings are found, office will need to contact customer for reschedule date. ; saved tckt"
Near Buda, TX 78610
Jacob
Job Details: 04/23/2020
REFRIGERATOR KITCHENAID KRMF606ESS01 Arrived onsite for unit giving too much pressure from water dispenser. Tested unit. Tried replacing filter. Got same results. Turned down water valve from the wall. And water pressure from water dispenser normalized. Unit test good at this time. Job complete. Took Pic of proof of purchase.
Near Leander, TX 78641
Wesley
Job Details: 04/23/2020
REFRIGERATOR GE GSE25HMHEHES "Arrived onsite and found Evap motor had failed. Replaced Evap motor and cleared ice. All checks good, unit is now operating as designed.
Near Lakeway, TX 78734
Robert
Job Details: 04/23/2020
WASHER WHIRLPOOL MVWB865GC0 Arrived on job for complaints of noise issue. Found loose connection of screw allowing bracket to rattle. Tighten screw and test.
Near , TX 78621
Andy
Job Details: 04/23/2020
RANGE MAYTAG MER6600FZ2 Arrived on site for range warming drawer panel issues removed failed panel and replaced with new. Customer stated that the also feel that open and closing is a little stiff. Tested and found it is a little stiff. Inspected and found no failures. Called tech line and spoke with Leon (SR# 7727653101) made aware of stated issue and what was found. Was instructed to check for binding or bent frame and that if that is not an issue it might be working as designed. Did as instructed and found no binding or bent frame. Added grease to make opening and closing smoother. No other repairs are needed at this time.
Near Austin, TX 78749
Kevin
Job Details: 04/23/2020
WASHER KENMORE 796.404489 "Arrived on site and inspected washer and found it is passing all tests in diagnostic cycle. Customer is still getting OE error code, reason for error code is unknown what is most likely is a control board failure. job complete"
Near Round Rock, TX 78665
David S
Job Details: 04/23/2020
MICROWAVE WHIRLPOOL WMH32519HZ4 "Arrived on site for Microwave sparking from the supports. I found the front right support damaged from the sparks, and paint missing. I used the touch up paint to touch up the burn/paint chips. I replaced all four supports new. I tested the unit with both the rack inside and out of the unit. The unit operated as designed, no sparks seen or heard. Called whirlpool safety and spoke to Nicole Sr# 7727630669, advised of the situation. Job complete."
Near Lorena, TX 76655
Jonathan
Job Details: 04/23/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site for refrigerator that is frosting up in the freezer section. Inspected unit and work area. Customer advised that frosted up and she cleaned it out. She said that the problem has occurred since that first time but just wanted to make sure there’s nothing wrong with the unit. Went over common frosting problems due to freezer door not being shut and went over user care guide. Unit is working as designed. Call complete.
Near Pflugerville, TX 78660
David S
Job Details: 04/23/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Arrived on site to install new deli door. Removed the old drawer and handles. Placed handle on the new drawer and installed. Tested operation, and inspected the gasket to ensure it is sealing. Drawer is sealing properly. Job complete."
Near West Lake Hills, TX 78746
Luis
Job Details: 04/23/2020
FREEZER WHIRLPOOL WZF79R20DW03 "Arrived on site for noise complaint. Diagnosed noise due to refrigerant spraying into evaporator from cap tube,added sealer to restrict bin ration and noise while refrigerant is entering expanded evaporator coil. ; used 1 4318168 (SEALER) from stock"
Near New Braunfels, TX 78130
Noah D
Job Details: 04/23/2020
WASHER MAYTAG MVWC415EW0 "Arrived on site to inspect washer for not spinning, upon inspection found the belt off and ripped up, ordering belt, rescheduled ; ordrng 1 W10006384 (BELT )"
Near Austin, TX 78737
Kevin
Job Details: 04/23/2020
REFRIGERATOR FRIGIDAIRE LGUB2642LE3 "Arrived on site and added housing kit to refrigerator. For future reference icemaker housing mounting points are very worn from multiple repairs, school points into cabinet are very weak. No water leaks from connections at time of service, job complete"
Near New Braunfels, TX 78132
Noah D
Job Details: 04/23/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site to install door, damper and thermistor, upon install found the door was off and new door corrected issues, moved over all hardware, installed damper, checked for functions. No problem found. Job complete"
Near Austin, TX 78753
Scott
Job Details: 04/23/2020
WASHER AMANA NTW4516FW3 "Arrived on site for washer not starting. Ran diagnostics got latch error code. Found strike had broken off and latch. Replaced latch, will need strike to finish repair. No water leaks detected at time of service . Please call to set repair . Unable to run complete diagnostics due to strike missing . ; ordrng 1 W10837741 (strike)"
Near Lago Vista, TX 78645
Paul
Job Details: 04/23/2020
REFRIGERATOR LG LSXS26326S/00 Arrived onsite for a no cool refrigerator to possible replace sealed system parts. I recovered the old refrigerant and found the system fully charged. I replaced the compressor. I installed a dye drier and added a low side service tap. I updated the software using a jig. I charged the unit with 6.17 oz’s of R134A. I tested the unit and found it working as designed. Call complete.
Near Austin, TX 78703
Jacob
Job Details: 04/23/2020
MICROWAVE WHIRLPOOL GSC308PJS05 Arrived onsite for panel to unit flickering. Looked at unit. Panel is flickering and door to microwave is not holding correctly to the unit. Ordered parts. AHS will have to do further research to find parts for unit. Rescheduled with customer. Request 2HR. Need parts and labor autho. ; ordrng 1 4451791 (control panel(ss)) and 2 8300791 (brkt-mntg)s and 1 REQUEST (2HR)
Near Lampasas, TX 76550
Cliff
Job Details: 04/23/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM13 Arrived on site to replace icemaker for refrigerator. Replaced ice maker and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Horseshoe Bay, TX 78657
James
Job Details: 04/23/2020
WASHER MAYTAG MVWX655DW1 Arrived on site and tested operation found no fault codes. Ran calibration and automatic diagnostics. Unit test good job complete.
Near Georgetown, TX 78633
Wesley
Job Details: 04/23/2020
DRYER WHIRLPOOL WED4915EW1 Arrived onsite and found cutoff hi limit to be blown. Used kit to repair hi limit cutoff. All else checks good.
Near New Braunfels, TX 78130
Noah D
Job Details: 04/23/2020
DISHWASHER KITCHENAID KDTE234GBS0 "Arrived on site to inspect dishwasher and install pressure switch. Upon install found the dishwasher now calls for water but valve solinoid doesn’t open, ordering valve and control just in case of voltage issue. Complete ; ordrng 1 W10327250 (VALVE) and 1 W10889940 (HARNESS) and 1 W109113608 (CONTROL )"
Near New Braunfels, TX 78132
Noah D
Job Details: 04/23/2020
WASHER WHIRLPOOL WFW9750WL01 "Arrived on site to inspect washer for leaking, upon inspection found the inlet water house leaking at metal junction by valve, instructed customer that hoses are part of installation package and due to large amount of water trail it meeds to be replaced.
Near Austin, TX 78745
Luis
Job Details: 04/23/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Arrived on site for cooling complaint. At time of visit unit working,customer described freezer was working no cool in fresh food,repairs customer attempted and defrosting unit helped with cooling in fresh food. Diagnosed unit not entering defrost,replaced defrost control powered unit on,unit started a defrost cycle after power cycle with new control.
Near Austin, TX 78730
Tyler B.
Job Details: 04/23/2020
DISHWASHER BOSCH SHXM63W55N/01 "Arrived to inspect unit leaking. Ran unit multiple times and found leak to be coming from inner door and hinge allowing water to be pushed up to seal and. Run down to floor, removed and replaced inner door, lower seal. Both hinges and dispenser. was able to level and tested unit and door is now sealing"
Near Austin, TX 78726
David
Job Details: 04/23/2020
VENTHOOD BROAN K260A36-C "Arrived on site to install, diagnosed parts to resolve fan speed on high issue and no working lights. Replaced control and new panel and tested. Fan speed works as designed at this time, but light bulbs were the wrong type for the socket, bulbs are screw in type. Call complete."
Near Austin, TX 78753
David S
Job Details: 04/23/2020
REFRIGERATOR LG LSXS26386S/00 "Arrived on site and called LG techline and spoke to Don, advised Don of the situation. Don suggested the issue is either with the sensor no reading properly or the heater not kicking on because the fuse in the heater is broken. He advised to test the heater the unit needs to cool properly first. The unit is not cooling properly so the heater won’t turn on. I am ordering the sensor 6500JB1001H and the heater 5300JB1114Z. ; ordrng 1 5300JB1114Z (HEATER)"
Near Copperas Cove, TX 76522
Al
Job Details: 04/23/2020
WASHER GE 1234567A Arrived to inspect washer leaking oil.Ran a small load cycle and found the unit wasn’t leaking oil.The residue the customer was seeing was the excessive use of detergent and fabric softener without monthly maintenance or cleaning the tub.I allowed the customer to clean the excessive residue from inside the unit.Job complete
Near Elgin, TX 78621
Andy
Job Details: 04/23/2020
RANGE AMANA AGR5330BAB3 Arrived on site to install previously diagnosed burner heads and caps for both front burners. Upon arrival found only one burner head was ordered. Removed burner 1 failed burner head and both caps and tested unit. Found burner that was replaced is working properly. Attempted to file down other burner head to improve gas flow with no improvement. Ordering burner head. No gas leaks present at time of service.; ordrng 1 WPW10636224 (burnr-top)
Near Spicewood, TX 78669
Robert
Job Details: 04/23/2020
OVEN WHIRLPOOL WOS51EC7HS01 Arrived on job for complaints of display shutting off and restarting. Replaced console and test.
Near Nolanville, TX 76559
Al
Job Details: 04/23/2020
REFRIGERATOR JENN-AIR JS42PPDUDB13 Arrived to inspect popping noise from refrigerator compartment Called Whirlpool Tech line and spoke with TJ SR# 7727654815Advised the unit display and lights inside the unit are intermittent.After approximately 5 minutes after closing the door the customer opens the door and the DOOR ALARM light is flashing.I checked the right switch and the extension was defective.Customer advised he’d fix the defective extension.
Near Blanco, TX 78606
Brandon
Job Details: 04/23/2020
REFRIGERATOR MAYTAG MRT118FFFE04 "Arrived on site for customer complaint of noise issue, found noise coming from refrigeration line, I added insulation, unit working as designed."
Near Austin, TX 78750
David
Job Details: 04/23/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site to diagnose upper rock that was not allowing adjustment for height. Advised customer that the upper rack has to be pulled up until it firmly locks into place. Customer was not fully raising it to its peak, so it was not latching. Showed them how to adjust it up down and where to latch. All is working as designed at this time. Call complete."
Near Salado, TX 76571
Al
Job Details: 04/23/2020
WASHER MAYTAG MVWX655DW0
Near Marble Falls, TX 78654
James
Job Details: 04/23/2020
WASHER WHIRLPOOL MVWX655DW1 Arrived on site and tested operation found unit not powering on. Tested wall outlet tested good. Tested control found that the control had failed. Installed new control tested operation found unit working properly job complete.
Near Georgetown, TX 78628
Tyler B.
Job Details: 04/23/2020
DOWNDRAFT GE PP989SN1SS "Arrived to install previously ordered motor. Replaced and tested properly, Motor
Near Kempner, TX 76539
Cliff
Job Details: 04/23/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site to perform sealed system repair on the refrigerator. When I started working on the unit found entire unit shut off and did not come back on. Noted abnormal operation of RC evaporator fan motor. Checked freezer frost pattern and found FC evaporator frosting properly. Frost pattern indicates no sealed system failure but electrical issue in controls not cycling unit properly.
Near Horseshoe Bay, TX 78657
James
Job Details: 04/23/2020
DISHWASHER AMANA ADB1500ADS1 Arrived on site and tested operation. Found drain pump obstructed and not draining. Removed pump to clear obstruction. Tested operation and found unit working properly. Job complete
Near Austin, TX 78726
David
Job Details: 04/23/2020
OVEN KITCHENAID KOCE500ESS09 "Arrived on site to further diagnose noise coming over when fan running. Saw customer video and could hear faint noise coming from blower fan. Will need to replace blower. Due to this unit being installed in an angled corner, an oven dolly can not be used,, conv element, and blower. Office to reschedule. ;
Near Lakeway, TX 78734
Robert
Job Details: 04/23/2020
REFRIGERATOR KITCHENAID KSRB22FHSS02 Arrived on job for complaints of leaks from dispenser. Upon request from customer I disconnected hose and power supply of valve supply to water dispenser. Icemaker still hooked up.
Near Austin, TX 78732
Tyler B.
Job Details: 04/23/2020
MICROWAVE JENN-AIR JMC2430DS01 Arrived to inspect unit with a unit communication error. Replaced acid and console tested and now getting inverter failure. Will need to return with inverter ; ordrng 1 W10217711 (inverter)
Near Andice, TX 78628
Lou
Job Details: 04/23/2020
WASHER WHIRLPOOL WTW4855HW1 "Arrived on site to inspect washer making banging noises. Upon further inspection, customer played a video of the unit during spin cycle and it sounded as if it were off balance and the basket banging on the side panels. I placed the unit in diagnostics showing no error codes and tested. Unit operated as designed. I manually tested high speed spin and the unit again operated as designed. I pushed down on the basket to test the suspension rods and when it popped back up, the basket moved a little. Due to the ongoing issue, I removed and replaced the suspension rods and calibrated and retested. Demonstrated to the customer that the basket is spinning steady like its supposed to. No water leaks observed during service, I made recommendations for loading the unit job completed."
Near Leander, TX 78641
Lou
Job Details: 04/23/2020
WASHER ROPER RTW4516FW2 "Arrived on site to inspect washer not working. Upon further inspection, I attempted to place the unit in diagnostics and the unit failed. I tested the control and it had 124V. Tested the actuator and it was good but the control wasn’t showing enough VDC. Removed and replaced the control and placed unit in diagnostics. Due to water in the basket, I attempted to manually drain the water, but the drain pump failed. Tested the drain pump at the control and it showed to be open. Tilted unit back and found where water was leaking from the tub into the drain pump and shorted it out (photo). Advised customer of my findings and am ordering the tub, drain pump, gearcase, cam, and lower harness. No water leaks observed during service.; ordrng 1 W10371566 (tub) and 1 W10721967 (drive pulley) and 1 W10919003 (pump-water) and 1 W11255272 (gearcase) and 1 W11448788 (LOWER HARNESS )"
Near Temple, TX 76504
Al
Job Details: 04/23/2020
WASHER LG WM3470HWA Arrived to inspect front load washer leaking.Ran diagnostics test mode and found no errors.Checked bellow and it checked out with no defectsCouldn’t duplicate the error.All water lines were dry at the time of service.Job complete
Near Taylor, TX 76574
Andy
Job Details: 04/23/2020
FREEZER WHIRLPOOL MZF34X20DW00 Arrived on site for freezer not cooling properly. Tested and inspected unit and found defrost issues. Instructed customer that if she calls back for repairs to defrost unit 48 hours prior to service and how to do so safely as to prevent water damage risk. No water leaks present at time of service.
Near Leander, TX 78641
Lou
Job Details: 04/23/2020
COOKTOP WHIRLPOOL WCG55US6HS00 "Arrived on site to install previously diagnosed and ordered parts. Due to the cooktop grates being badly warped, I was to remove and replace them; however, when I went to remove the grates from their shipping box, I found the smaller, middle grate was broken/damaged. I contacted the office to advise and requested the new grates to be shipped directly to customer. Office (EB) advised if they can’t be D2C, then it will be scheduled as a drop off. Office to schedule. No gas leaks detected during service.; ordrng 1 W11204377D2C (GRATES)"
Near Johnson City, TX 78636
Brandon
Job Details: 04/23/2020
WASHER GE GFW430SSM1WW "Arrived on site for customer complaint of loud noise during spin and unit vibrating badly. Found rear bearing were worn out, I replaced outer tub and inner basket as well as gasket. Unit tested good."
Near Jonestown, TX 78645
Paul
Job Details: 04/23/2020
WASHER GE GTW180SSJ0WW Arrived onsite for a washer not spinning properly and leaving clothes wet at the end of a cycle. I found the door magnet weak and not closing the reed switch. The door ma*net needs to be replaced. Ordering WH12X10276 MAGNET ASM.; ordrng 1 WH12X10276 (MAGNET ASM)
Near Austin, TX 78717
Paul
Job Details: 04/23/2020
WASHER LG WM4070HVA Arrived onsite for a washer to replace previous diagnosed parts. I replaced the left tub spring and connected the front bellow clamp. I ran the diagnostics cycle and the unit worked as designed. No water leaks present at the time of service. Call complete.
Near Georgetown, TX 78633
Wesley
Job Details: 04/23/2020
RANGE GE JB710TT2WW Arrived onsite and replaced element. All checks good. Unit is now operating as designed.
Near Austin, TX 78728
Scott
Job Details: 04/23/2020
WASHER WHIRLPOOL WTW4900BW0 "Arrived on for washer not spinning . Found tub locked up , broke inner basket free . Ran diagnostics got basket speed fault . During low spin unit sounded like plane taking off . No water leaks detected at time of service . Job complete .; ordrng 1 W11035747 (GEAR CASE )"
Near Temple, TX 76504
Jonathan
Job Details: 04/23/2020
RANGE WHIRLPOOL WGE745C0FS01 "Arrived on site for a range that is having temperature issues. Inspected unit and work area. Customer advised that the unit is getting to preheat and then is not keeping temperature. Sometimes the unit doesn’t even reach preheat but works most of the time. Placed unit in service diagnostics and found no stored error codes. Testing continuity through the bake and broil elements, thermal cut off, and tested resistance through oven temperature sensor. All passed testing. Replaced oven temperature sensor and tested unit. Unit is working as designed. Call complete."
Near New Braunfels, TX 78132
Noah D
Job Details: 04/23/2020
COOKTOP KITCHENAID KCGS956ESS02 "Arrived on site to inspect range for not igniting, upon inspection found the burner head misplaced and igniter misaligned, realigned igniter and retested. No problems found. Job complete"
Near Austin, TX 78726
David
Job Details: 04/23/2020
OVEN WHIRLPOOL WOD51EC7HS00 "Arrived on site to diagnose oven that was not turning off. Performed diagnostic and found that the control panel is locking up and will basically start scrolling / twitching and not respond to commands. Power has to be cut to it. Ordering new console to resolve issue, and also bringing both appliance managers if needed. ; ordrng 1 W11261167 (cntrl-elec) and 1 W11261169 (cntrl-elec) and 1 W11297714 (console)"
Near West Lake Hills, TX 78746
Kevin
Job Details: 04/23/2020
OVEN THERMADOR MEDMCW31WS/01 "Arrived on site and found customer is experiencing error code E8501 intermittently. Spoke with Thermidor tech assist and they recommended replacing probe, harness, and, control board; ordrng 1 00797850 (HARNESS) and 1 10013721 (MEAT PROBE SOCKET) and 1 11022941 (HARNESS) and 1 11022946 (HARNESS) and 1 11022952 (HARNESS) and 1 11022962 (HARNESS) and 1 11022964 (HARNESS) and 1 11022969 (HARNESS) and 1 11022973 (HARNESS) and 1 11022974 (HARNESS) and 1 12024379 (HARNESS) and 1 12025582 (CONTROL BOARD)"
Near Killeen, TX 76542
Cliff
Job Details: 04/23/2020
RANGE WHIRLPOOL WFE550S0HV1 Arrived on site to diagnose a range with an oven that is not working. Found wiring burnt at terminal block. Repaired wiring and replaced lock. Tested unit and found all is functioning properly at this time.
Near Austin, TX 78754
Andy
Job Details: 04/23/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site for range display not working. Tested and inspected unit and found failed control. Removed failed part and replaced with new. Tested unit and all operations are normal. No gas leaks present at time of service.
Near Round Rock, TX 78665
Andy
Job Details: 04/23/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Leander, TX 78641
Wesley
Job Details: 04/23/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite and replaced faulty UI console. Using console from 254870. All checks good. Unit is now operating as designed.
Near Kingsland, TX 78639
James
Job Details: 04/23/2020
RANGE JENN-AIR JDRP436HM00 Arrived on site and tested operation found unit averaging 310 when set to 350. Found temp sensor out of range. Also found ui slow to respond. Unit will need ui and temp sensor to repair. ; ordrng 1 W10859573 (sensor) and 1 W11292566 (UI)
Near Austin, TX 78727
Scott
Job Details: 04/23/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site for no cool fridge . Turned unit on and relay would just click . Found burn mark on relay . Replaced start device ,compressor is starting and running . No water leaks detected . Job complete ."
Near Killeen, TX 76549
Al
Job Details: 04/23/2020
MICROWAVE WHIRLPOOL WOC75EC0HV01 Arrived to inspect same F1 E6 error code.Customer set the 1 minute water cup test and unit shut off with 18 seconds left.Magnetron will need to be replaced again.Office to reschedule with customer Needs more work ; ordrng 1 W11346197 (MAGNETRON )
Near Del Valle, TX 78617
Jacob
Job Details: 04/23/2020
REFRIGERATOR LG LMX25984SB/00 Arrived onsite for unit having ice build on the bottoms of the freezer. Looked at unit. Found that drain hose from freezer was clogged. Removed blockage from drain hose. Unit is good. Also ordered new door flip and door seal. . Need authorization. No issues at this time. Rescheduled with customer. ; ordrng 1 4931JJ2002C (DOOR FIP) and 1 4931JJ2002D (DOOR SEAL)
Near Elgin, TX 78621
Andy
Job Details: 04/23/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site for dishwasher dispenser not opening. Tested and inspected unit and found failed dispenser. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Georgetown, TX 78628
Lou
Job Details: 04/23/2020
DRYER MAYTAG MGD6000AG0 "Arrived on site to inspect dryer turning off and on. Upon further inspection, I placed the unit in diagnostics showing error code F4E3-no airflow. Cleared the code and continued with testing. The unit went through diagnostics with no further error codes. Using my dryer vent test kit, I tested airflow in the unit and it failed. I removed the vent tube from the back of the unit and it passed. I explained to the customer my findings and demonstrated the vent test kit. Recommended to the customer to have the vents checked and replace the vent hose at the back of the unit to the semi rigid hose per Whirlpool recommendations. No lint observed during service, job completed."
Near Round Rock, TX 78664
David S
Job Details: 04/23/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived on site to install previous diagnosed parts. Tested both evap fans and both came on and ran. Installed new control board and UI. Ran test 3 and test 4; unit performed as designed. No water leaks detected.
Near Kingsland, TX 78639
James
Job Details: 04/23/2020
COOKTOP KITCHENAID KCED606GBL01 Arrived on site and found incorrect cooktop in box. Reordering both variations and part will need to be verified by photo of cooktop on file before scheduling. ; ordrng 1 CNOTE (PART INSPECTION ) and 1 W11051486 (cooktop BLK ) and 1 W11051487 (cooktop SS)
Near Austin, TX 78738
Robert
Job Details: 04/23/2020
REFRIGERATOR WHIRLPOOL WZF79R20DW03 Arrived on job for complaints of warm temperature. Found the evaporator covered with ice no air flow. Enter diagnostics and test heater element good. Replaced thermistor.
Near Austin, TX 78719
Jacob
Job Details: 04/23/2020
DRYER MAYTAG MEDB835DW4 "Arrived onsite for unit not heating.. Tested unit. Upon in, found that wire was not connected fully to cutoff fuse. Reconnected wire. Tested unit. Unit test good. No issues at this time. Job complete"
Near Austin, TX 78735
Jacob
Job Details: 04/23/2020
REFRIGERATOR KITCHENAID KRSC503ESS00 Arrived onsite to replace freezer door. Replaced freezer door. Tested unit. Unit test good. No leaks at this time. Job complete.
Near Cedar Park, TX 78613
Lou
Job Details: 04/23/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to inspect dishwasher console light flashing. Upon further inspection, I attempted to place the unit in diagnostics and the unit failed. The console did not respond. I found the unit is hardwired and found that the switch was turned off. Turned the switch on and still nothing. I checked the breaker and it was good then checked the connections at the junction box and found that the wire nuts were not tightened and the hardwires were showing. I re-wired the junction box and retested and the console did not respond. I removed and replaced the console and retested and the unit operated as designed. No water leaks observed during service, job completed."
Near Georgetown, TX 78633
Wesley
Job Details: 04/23/2020
WASHER KENMORE 417.481027 Arrived on site and found hot water hose leaking at valve. Advised customer that Hose’s needed to be replace. Customer to swap hoses.
Near Austin, TX 78717
Lou
Job Details: 04/23/2020
DRYER WHIRLPOOL WGD6620HC0 "Arrived on site to inspect dryer noises. Upon further inspection, the customer had a load drying and I could hear a squeaking noise coming from what appeared to be the back of the unit. Removed the clothing items and disassembled and retested and the squeak stopped. Removed the drum and found where the burner funnel connects at the back panel was rubbing. I tightened the clamp and retested. Also found that the front right roller on the front bulkhead was rusted. I removed and replaced the dryer repair kit (4 rollers, tension roller & belt) & installed a seal on the back of the blower housing collar, reassembled the unit ad retested. Unit is operating as designed. No gas leaks detected during service, job completed."
Near Round Rock, TX 78665
David S
Job Details: 04/23/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to install previous diagnosed parts. Gained access to the fill tube heater and replaced new. Replaced the UI and Control new. Gained access to the evaporator motor and replaced new. Powered the unit on and it is still power cycling. Called techline and spoke to Rick got sr#7727620255. Advised them of the situation. Rick suggested unplugging the damper control and power the unit back on, unit didn’t power cycle, but when I opened up the fridge door the unit power cycled, it also power cycled when I tried to put the unit into diagnostics. Techline suggested replacing the UI Harness(parts research) and the damper control WPW10479155.; ordrng 1 PARTSRESEARCH (UI HARNESS) and 1 WPW10479155 (DAMPER CONTROL)"
Near Buda, TX 78610
Brandon
Job Details: 04/23/2020
WASHER MAYTAG MVWB835DW4 "Arrived on site for customer complaint of lid being cracked, found broken lid, ordering lid and hinges. ; ordrng 1 8563965 (hinge) and 1 8572974 (hinge) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11082608 (LID)"
Near Austin, TX 78754
Luis
Job Details: 04/23/2020
REFRIGERATOR AMANA ASI2575GRS01 "Arrived on site for no cool. Removed evaporator cover partial frost pattern on evaporator,found no traces of dye on evaporator,removed unit from enclosure found dye on floor,removed compressor cover found dye leaking down suction line from liner,insulation soaked in dye.
Near Austin, TX 78741
Luis
Job Details: 04/23/2020
REFRIGERATOR WHIRLPOOL WRT108FZDM05 "Arrived on site for damaged door,removed damaged door installed new door checked door operation good."
Near Austin, TX 78741
Luis
Job Details: 04/23/2020
REFRIGERATOR WHIRLPOOL WRT108FZDM05 "Arrived on site for damaged door,removed damaged door installed new door checked door operation good."
Near Round Rock, TX 78681
David S
Job Details: 04/23/2020
REFRIGERATOR KITCHENAID KSCS25FTBL02 "Arrived on site for fridge leaking and water dispenser not working. I inspected the unit and work area, found the water paddle no working. I replaced both the water paddle and ice pad it’s new. Tested ice and water dispenser, both are working. I also found ice build up in the bottom of the freezer. I inspected the drain tube and found the drain tube clogged, causing water to build up in the bottom of the freezer and leak out. Cleared out the drain tub and res installed using permanent gum to seal the tube to the under side of the fridge. Job complete."
Near Austin, TX 78750
David
Job Details: 04/23/2020
DISHWASHER GE PDT760SSF0SS "Arrived on site to diagnose dishwasher that customer said was not fully drying dishes,Home me access to dishwasher, which he had just run a cycle through and was drying at time of arrival. Opened unit and felt blasting heat, so unit is actually heating. Only explanation is that the heating element is cutting off prematurely, which can be the flood switch or the control. Called the homeowner and advised him those are the only 2 parts that can be responsible for this, and there isn’t a concrete way to verify. We would need to run cycles and watch and see if and when heat turns off, so we would need to replace control and flood switch Assy.
Near Georgetown, TX 78628
Tyler B.
Job Details: 04/23/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived to install previously ordered part, replaced evap fan and tested properly. No leaks on site"
Near Temple, TX 76502
Al
Job Details: 04/23/2020
DRYER WHIRLPOOL WED4616FW0 Arrived to inspect burning dryer smell and not starting.Confirmed the complaint and disassembled and found a grounded and failed element and a defective thermal fuse.Removed and replaced both.Reassembled and unit tested as designed.Job complete