Near Pflugerville, TX 78664
Scott
Job Details: 10/29/2019
DISHWASHER WHIRLPOOL WDT970SAHV0 "Arrived on site for no power to dishwasher . Checked outlet ,got good voltage . Found power cord wasn’t installed properly , one of the wires had fallen out of nut . Reconnected and checked other lead . Both are making euchre contact . Ran diagnostics test . All checked normal . No water leaks detected at time of service .job complete ."
Near Austin, TX 78701
Wesley
Job Details: 10/29/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived on site and replaced dented door. All checks good.
Near Austin, TX 78723
Scott
Job Details: 10/29/2019
REFRIGERATOR WHIRLPOOL WRF560SMYM05 Arrived on site for temp issues .found frost building up in freezer . Will need to order both sliders door not closing properly . No water racks detected at time of service . Please call to set return .; ordrng 1 WPW10397635 (slide) and 1 WPW10397636 (slide)
Near Marble Falls, TX 78654
James
Job Details: 10/29/2019
REFRIGERATOR MAYTAG MFI2568AEB Arrived on site and installed new control and washer. Tested operation and found unit working properly and only needed one washer to raise door to proper height. Job complete
Near Austin, TX 78734
Andy
Job Details: 10/29/2019
REFRIGERATOR KITCHENAID KSSC48QTS00 Arrived on site for refrigerator not operating properly. Tested and inspected unit and found failed inverter. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78737
Brandon
Job Details: 10/29/2019
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site to replace fresh food fan motor with harness, unit tested good after replacing part.
Near Canyon Lake, TX 78133
Richard
Job Details: 10/29/2019
DISHWASHER AMANA ADB1400AGS1 Arrived onsite for the dishwasher door not closing properly. Upon inspection found no issues with the door. Both springs and plastic clips are good and in place. There is no door noise when opening and shutting the door. Tested dishwasher and works good and no leaks coming from the door. Dishwasher is working to manufacture specs. Complete.
Near Georgetown, TX 78626
Al
Job Details: 10/29/2019
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived to inspect dishwasher not drying properly.Ran diagnostics test mode and all checked as designed.Customer instructed on purging the hot water and use of rinse agent for better drying results.Unit works as designed.All water lines were dry at the time of service.Job complete
Near Round Rock, TX 78665
Paul
Job Details: 10/29/2019
REFRIGERATOR LG LFXS29766S/01 "Arrived onsite for the refrigerator freezing product in the RC, the fan constantly running, and the lights not turning off in the RC. Mr stated the ice and water dispensers are not working either. I checked the door switch circuit for the RC at the main control and found the door switches not working correctly. This was also causing the dispensers and the fans to not function correctly. Mr had replaced the right side reed switch. I tested the circuits at the door switches using a magnet and the switches worked as designed. I remounted the left side hinge cover correctly and the lights worked properly. I did a power reset on the controls and tested the unit. The fans, lights, and dispenser functions were all working as designed.
Near Austin, TX 78746
Luis
Job Details: 10/29/2019
REFRIGERATOR KITCHENAID KRFC704FPS01 "Arrived on site for no cool. Compressor not running,fans running,removed unit from enclosure found clicking noise from relays on main control,installed a new main control. Clicking noise no longer present fans running compressor is not powering on,checked windings found all windings reading different run to start 08,run to com 26 and start to com 14 diagnosed failed compressor. Ordering a new compressor assembly and Orion Incase Orion hat comes with compressor is wrong. Job will need 2HRS; ordrng 1 2HRSFORREPAIRS (2 HRS FOR REPAIRS ) and 1 TJ90SF8404 (ACCESS VALVE) and 1 W11025999 (COMPRESSOR ) and 1 W11336586 (CONTROL ORION) and 1 W11336586 (DRIER)"
Near New Braunfels, TX 78130
Richard
Job Details: 10/29/2019
REFRIGERATOR IKEA IX5BBEXDS01 Arrived onsite for refrigerator door making a noise when opening. Installed new right hand door and door tested good and noise is gone. Complete.
Near Lakeway, TX 78738
Brandon
Job Details: 10/29/2019
REFRIGERATOR KITCHENAID KRFC704FSS00 "Arrived on site for customer complaint of unit frosting inside freezer section. Found evidence of door being cracked open, customer stated it happened after they got the ice out and left for a camping trip and when they returned they noticed the frost. Instructed customer to defrost unit for 24 hours with doors open.
Near New Braunfels, TX 78130
Richard
Job Details: 10/29/2019
REFRIGERATOR KITCHENAID KRFC704FSS00 Arrived onsite for the refrigerator temperature issue. Customer stated that everything went back to normal on Saturday. Ice maker started to make ice and refrigerator is cooling. Upon inspection found that the ice maker is making good ice and check temps. Refrigerator temp reading 37.5 degrees and freezer reading 2.5 degrees. The temperature issue has been resolved at this point. Advised customer to monitor. Complete.
Near Canyon Lake, TX 78133
Richard
Job Details: 10/29/2019
REFRIGERATOR KITCHENAID KRFC604FSS01 Arrived onsite to install new parts ordered. Installed new left hand door and transferred all dispenser components and UI. And replaced ice maker. Door tested good and ice maker did a harvest and filled. Complete
Near Manor, TX 78653
Scott
Job Details: 10/29/2019
MICROWAVE WHIRLPOOL WMH31017HS3 "Arrived on site,replaced wrapper . Reinstalled MW . Job complete ."
Near Austin, TX 78721
Joseph C.
Job Details: 10/29/2019
MICROWAVE WHIRLPOOL WMH31017AS4
Near Austin, TX 78758
Cliff
Job Details: 10/29/2019
REFRIGERATOR WHIRLPOOL WRS311SDHM02 "Arrived on site to replace sealed system components for refrigerator. Replaced compressor, access valve, and filter dryer. Tested unit and found compressor started and ran and unit held vacuum during repair. No further repairs are needed and no leaks were found at time of service."
Near Georgetown, TX 78628
Jonathan
Job Details: 10/29/2019
MICROWAVE GE PT970SR2SS Arrived on site for microwave combo unit not heating. Customer stated that turntable would not turn and will not heat. Performed diagnostics mode and tested switches assembly. Found monitor switch stuck in closed position. Removed switch and found spring worn and not raising button in switch. Removed failed switch and installed new. Assembled unit and tested operation. All tested good.
Near Austin, TX 78738
Andy
Job Details: 10/29/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived on site for refrigerator leaking water. Tested and inspected unit and found failed drain tube. Removed failed part and replaced with new. Removed all ice buildup from unit. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78739
Robert
Job Details: 10/29/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on job for complaints of doors not level. Customer also noticed dent in left refrigerator door took pictures. ; ordrng 1 W10815695 (dor-fip ss) and 1 W11163783 (CLOSER)
Near Georgetown, TX 78628
Jonathan
Job Details: 10/29/2019
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site for dishwasher leaking. Inspected unit and work area. Removed toe Plate and found water on left hand corner and insulation was wet. Inspected spray arms and found no separation and minor blockage on spray holes. Removed door panel and found no signs of water inside door. Performed diagnostics mode and monitored test cycle. Ran through a normal wash cycle and monitored rinse and wash cycle and found unit did not leak at time of service. Spoke with customer on possibles of leaks. At time of service unit tested good and no water leaks detected.
Near Dripping Springs, TX 78620
Luis
Job Details: 10/29/2019
BUILT IN COFFEE JENN-AIR JBC7624BS00 Arrived on site for no power issues. Ran diagnostics with tech support per tech support need to replace pumps and flow meter order all recommended parts per tech support File #7726233325; ordrng 1 W10661079 (PUMP) and 1 W10661084 (METER) and 1 W10661744 (REGULATOR) and 1 W10661794 (VALVE)
Near Austin, TX 78732
Andy
Job Details: 10/29/2019
WASHER KENMORE 11047798800 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78703
Wesley
Job Details: 10/29/2019
WASHER MAYTAG MVWX655DW1 Arrived on site and found good suspension and straight shaft. Found basket warped. Replaced basket and unit now operating as designed. All checks good. Advised customer on repair.
Near Austin, TX 78732
Andy
Job Details: 10/29/2019
REFRIGERATOR JENN-AIR JS42PPDUDB01 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service. ;
Near Hutto, TX 78634
Paul
Job Details: 10/29/2019
REFRIGERATOR WHIRLPOOL WSR57R18DM00 "Arrived onsite for the refrigerator to replace the previous diagnosed parts. I replaced the compressor, evaporator, filter drier, and installed a service tap. I charged the refrigerant system with 4.8 oz’s of R134A. I tested the unit and found it working as designed. Call complete."
Near Marble Falls, TX 78654
James
Job Details: 10/29/2019
FREEZER FRIGIDAIRE fffh21f4qw0 Arrived on site and tested operation. I found temp at top of unit is 61 degrees and 30 degrees at the bottom. Removed lower drawer and found that the evaporator is completely frozen over. Unit will need to thaw due to the amount of ice build up at the bottom of the evaporator and unit. I will return with the parts to correct defrost issue.
Near Buda, TX 78610
Leonardo
Job Details: 10/29/2019
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site to replace panel. Replaced panel test unit and unit test good job complete.
Near Leander, TX 78641
Lou
Job Details: 10/29/2019
DISHWASHER GE CDT845P2N1S1 "arrived on site to inspect dishwasher not completing cycles. Upon further inspection, I placed the unit in diagnostics and checked for error codes and there were none. I continued with testing and the unit operated as designed. When I went to drain the water from the tub, the drain pump sounded as if it were grinding and it wasn’t draining the water out. I am ordering the drain pump and scheduled return service I us3d my wet vac to get the water out of the unit. No water leaks observed during service.; ordrng 1 WD19X25461 (DRAIN PUMP ASM )"
Near Georgetown, TX 78626
Lou
Job Details: 10/29/2019
REFRIGERATOR WHIRLPOOL WRF550CDHZ00 "arrived on site to install previously diagnosed and ordered parts. Per previous tech diagnosis, I removed and replaced the UI control and both RC door gaskets. Using my heat gun, I shaped the gaskets and verified they were sealing properly. Unit is operating as designed. No water leaks observed during service, job completed."
Near New Braunfels, TX 78132
Richard
Job Details: 10/29/2019
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Sr# 7726228856. and they stated to replace the compressor. Ordering compressor and dryer. Sealed system tech needed for repair. 2HR needed for repair. Also customer was having issues with the lights not coming on in the freezer and refrigerator. Upon inspection of the led module in the freezer found that the light was barely working. I replaced the led control board and led lights tested good and working good. Light issue has been resolved. ; ordrng 1 CNOTE (SEALED SYSTEM TECH NEEDED FOR REPAIR ) and 1 CNOTE (2HR IS NEEDED FOR REPAIR. ) and 1 W10832994 (compressor) and 1 WPW10143759 (dryer)
Near Austin, TX 78705
Luis
Job Details: 10/29/2019
REFRIGERATOR KITCHENAID KRFC604FSS01 "Arrived on site for compressor failure. Powered unit on compressor not powering on,checked cordon control that is included with compressor,wrong Orion control harness’ do not match ordering Orion control job will need 2 hrs for repairs; ordrng 1 2HRSFORREPAIR (2 HRS FOR REPAIRS ) and 1 W11336586 (CONTROL ORION)"
Near Georgetown, TX 78626
Jonathan
Job Details: 10/29/2019
WASHER WHIRLPOOL WTW7500GC2 "Arrived on site for washer intermittently not allowing to start cycle. Performed diagnostics mode and found fau,t code F5-E1 lid lock fault. Performed encoder test and all keys passed. Found failed door latch.
Near Leander, TX 78641
Lou
Job Details: 10/29/2019
REFRIGERATOR LG LFXS24623W/00 "arrived on site to inspect refrigerator no cool. Upon further inspection, I checked temps in the FC=63 degrees & RC=64 degrees. I removed the Evap cover and found the evaporator dry with no frost pattern. Verified the functions of the fans. Checked amp reading to the compressor and found it to have .41amps. I completed the sealed system checklist and advised the customer of my findings. I am ordering the compressor, access valve, drier, CNOTE-JIG & CNOTE-2HR JOB. Office to schedule return service. No water leaks observed during service.; ordrng 1 4J00977P (ACCESS PIPE) and 1 5851JA2008V (DRIER ASSEMBLY ) and 1 ADH73150210 (DRYER) and 1 CNOTE (JIG) and 1 CNOTE (2HR JOB) and 1 TCA38091801 (COMPRESSOR ASSEMBLY ) and 1 TJ90SF8404 (ACCESS VALVE )"
Near Austin, TX 78734
Andy
Job Details: 10/29/2019
REFRIGERATOR MAYTAG MSD2756GEB Arrived on site for refrigerator tripping breaker. Found that unit is on GFCI outlet and that unit works properly with plugged into non GFCI outlet. Informed customer that it is not recommended that unit be plugged into GFCI outlet or outlet with GFCI breaker.. No water leaks present at time of service.
Near Killeen, TX 76543
Al
Job Details: 10/29/2019
REFRIGERATOR KITCHENAID KBFC42FTS02 "Arrived to inspect built in refrigerator temperature issues.Took off top cover and exposed the compressor that was running non stop.The compressor was burning hot to the touch.Did the SS checklist and called CS to approve the findings of the diagnoses.CS assisted me in ordering the necessary parts to complete the repair.Compressor, UV drier, access valve, 2 man, 4hours. ordrng 1 CNOTE (2MAN) and 1 CNOTE (4HOURS) and 1 CNOTE (SEALED SYSTEM TECH ) and 1 W10841139 (COMPRESSOR )"
Near Cottonwood Shores, TX 78657
James
Job Details: 10/29/2019
REFRIGERATOR FRIGIDAIRE FFHS2611LBLA Arrived on site and tested operation. I found ice maker is stripped and not able to fully cycle. Unit will need new ice maker to repair. ; ordrng 1 241798231 (ICE MAKER )
Near Temple, TX 76501
Dylan T.
Job Details: 10/29/2019
DRYER MAYTAG MEDB835DW4 Arrived on site customer complaint was dryer will not start at all found it to be both overload relays and replace the main control board because it would not cycle on and off properly put my thermometer in the dryer it was only getting down to about 170 when he would heat up all the dryer vent hose off call down to about 130 call customer she has obstruction in the vent or her vent hose was getting crushed because it was too long
Near Austin, TX 78723
Scott
Job Details: 10/29/2019
RANGE WHIRLPOOL WFG525S0HZ1 Arrived on site for valve knob not turning .found left rear valve not turning . No gas leaks detected at time of service . Ordering correct valve . Please call customer to set return .; ordrng 1 WPW10247744 (valve-brnr RIGHT REAR )
Near Austin, TX 78744
Robert
Job Details: 10/29/2019
REFRIGERATOR MAYTAG MFT2771XEM1 Arrived on job for complaints of no ice. Ran diagnostics and water fill test failed. ; ordrng 1 WPW10270395 (valve)
Near Austin, TX 78758
Cliff
Job Details: 10/29/2019
WASHER WHIRLPOOL WFW3090JW0 Arrived on site tonight no say washing machine that is not completing cycles. Tested unit and found timer control and UA control both failed. Both parts will need to be replaced to complete repairs. Office will need to set return appointment due to part availability.; ordrng 1 W11334214 (TIMER)
Near , TX 78641
Jonathan
Job Details: 10/29/2019
MICROWAVE WHIRLPOOL WOC75EC0HS03 "Arrived on site for oven combo unit getting error code F6-E0. Performed diagnostics mode and confirmed error. Found error code F6-E0 lost communication and F4-E1 cavity sensor error. Found when opening microwave door unit would start humming. Pulled unit and gained access to microwave control and found when opening door found microwave control send 120 volts to transformer. Called tech support and spoke with Steve (SR#7726225554). Will need to replace microwave control. Will need 2nd man, due to height of insulation and unit is setting on leveling boards. Office to schedule appointment when ETA is available for parts.; ordrng 1 SEENOTE (2 MEN AND OFF TO SCH) and 1 W11033422 (INTERLOCK) and 1 W11325603 (MICROWAVE CONTROL)"
Near Georgetown, TX 78628
Lou
Job Details: 10/29/2019
REFRIGERATOR GE ZISB480DRG "arrived on site to inspect refrigerator no cool. Upon further inspection, customer advised that they left the FC door open and it frosted up inside the FC section causing the RC to not cool. Customer advised that they turned the unit off to allow the unit to defrost and reset and when I arrived, the unit was turned off and all items removed. Customer advised that they attempted to cancel the call before I arrived. Customer turned the power back on to the unit and it began to cool as designed. I advised the customer that should another issue come up to call it in and we would come back. No water leaks observed during service, job completed."
Near Austin, TX 78745
Robert
Job Details: 10/29/2019
REFRIGERATOR FRIGIDAIRE FFSS2325TE
Near Cedar Park, TX 78613
Lou
Job Details: 10/29/2019
RANGE WHIRLPOOL WEE510S0FS2 "arrived on site to inspect range door damage. Upon further inspection, i found the door handle and vent trim off of the door and the outer door glass taped to the inner door liner. I found damage to the inner door frame and both the let & right door trim pieces. Also found that the handle screws were missing. I am ordering the inner door liner, handle, vent trim, both trim pieces, and screws for the handle, inner door liner and outer door glass. Office to schedule return service and schedule with ticket #238013 as they are in the same section of the apartment complex.; ordrng 1 W10761014 (trim-door) and 1 W10761018 (trim-door) and 4 W10896982 (screw)s and 1 W11219379 (GLASS DOOR) and 1 WP9761344 (liner-door) and 4 WPW10031790 (screw)s and 6 WPW10200660 (screw)s and 1 WPW10310922 (trim-vent) and 2 WPW10410341 (spacer)s and 1 WPW10618239 (hndle-door)"
Near Austin, TX 78724
Joseph C.
Job Details: 10/29/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Arrived on site for “ice collecting under drawer” complaint. Inspected unit and found freezer door handle with stripped and missing screws. Door issues will persist if handle is not replaced. Ordering new door handle.No leaks detected, at time of service.; ordrng 1 W11045125 (handle)"
Near San Marcos, TX 78666
Kevin
Job Details: 10/29/2019
REFRIGERATOR WHIRLPOOL WRF954CIHM00 Arrived on site and inspected refrigerator and found ice production is good but cubes are small and are all fused together. Took one picture. Spoke with tech line and they said this is usually due to low water pressure. Found water from the dispenser pressure is also low. Water from source and leaving valve on the rear of the fridge has good pressure. Customer is not using filters due to an RO system. Tech line recommended replacing the filter housing and possibly the valve pressure is being lost somewhere inside the refrigerator SR7726224574; ordrng 1 W11024083 (housing) and 1 W11189600 (FILTER BRACKET) and 1 W11194380 (DUAL VALVE)
Near Georgetown, TX 78626
Al
Job Details: 10/29/2019
RANGE WHIRLPOOL WFG505M0BS3 "Arrived to inspect glass door issues.Confirmed the door is looser than usual.Will need new glass door, handle and name plate to complete repair.Doo was damaged in box.Needs more work ; ordrng 1 W10894054 (HANDLE ) and 1 W11176456 (GLASS DOOR )"
Near Austin, TX 78739
Leonardo
Job Details: 10/28/2019
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site to test unit for unit not cleaning dishes correctly. Test unit and found unit over sudsing and bottom and top spray arms clogged. Cleaned spray arms test and removed suds test unit and unit test good job complete no leaks present at this time. Advised customer to clean unit with vinegar to remove calcium build up.
Near Killeen, TX 76542
Arthur B.
Job Details: 10/28/2019
WASHER MAYTAG MVWB835DW0 Arrived onsite for customer complaint of top load washer making loud grinding noises. Spin wash basket and found gearcase grinding. Removed and replaced gearcase. Reassembled and calibrated unit. Unit completed successfully. All water connections were dry at time of service.
Near Georgetown, TX 78626
Jonathan
Job Details: 10/28/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for refrigerator door light staying on. At time of service light was off. Inspected unit and work area. Found deli control not working. Gained access to control and found corrosion and broken wire inside door (see SD-QUICKPIC). Will need to replace deli drawer, deli control and returning with harness. ; ordrng 1 SEENOTE (OFF TO SCH) and 1 W10815669/STAINLESS (LEFT DELI DRAWER FRONT) and 1 W11170612 (DELI DRAWER HARNESS )"
Near Round Rock, TX 78681
David
Job Details: 10/28/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site to diagnose a dishwasher that was not drying efficiently. Examined dishes and found most to be relatively dry, with condensation noted on the roof of the tub, and also around the vent. Called tech like and spoke to David SR7726212874. With no error codes present and Heater working fine, there is no further action to be taken. Checked water at the tap and it did not feel very hot, warm at best. Advised customer to wipe the walls down with rinse aid on a paper towel, and to increase the houses hot water temp. Per tech line the unit is working as designed."
Near Austin, TX 78705
Wesley
Job Details: 10/28/2019
WASHER WHIRLPOOL WFW5620HW0 Arrived onsite and found hair caught in between bellow and door liner. Advised that this can cause water Channels. Advised on preventative maintenance.
Near Austin, TX 78750
Andy
Job Details: 10/28/2019
REFRIGERATOR FRIGIDAIRE FFHS2313LS4 Arrived on site for refrigerator not cooling and beeping. Customer was not home but allowed approved access. Tested and inspected unit and found failed start relay No water leaks present at time of service.; ordrng 1 241707718 (START RELAY) and 1 SEENOTE (COLLECT SERVICE FEE ) and 1 SEENOTE (OFFICE TO SCHEDULE )
Near Pflugerville, TX 78660
Tyler B.
Job Details: 10/28/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site for unit with no ice, found ice maker motor stuck, removed and replaced ice maker, upon bucket removal, bucket was jammed and will need replacement to complete repair ; ordrng 1 W11185686 (ice-contnr)"
Near Round Rock, TX 78681
Tyler B.
Job Details: 10/28/2019
DISHWASHER KITCHENAID KDPE234GPS0 "Arrived onsite for unit door not closing, found door jamming and end of throw, found unit installed correctly, only way door would shut would have to remove gasket, tub mount were pushed forward causing issue, u it will need new tub to complete repair ; ordrng 1 CNOTE (OFFICE RS) and 1 WPW10681506 (TUB)"
Near Austin, TX 78759
Cliff
Job Details: 10/28/2019
REFRIGERATOR KITCHENAID KRSC503ESS01 Arrived on site to install door for refrigerator. Installed FC door and found top right corner dented. Door will need to be re-ordered and office will need to set a return date once shipping is known.; ordrng 1 LW10728959 (dor-fip)
Near Lockhart, TX 78644
Robert
Job Details: 10/28/2019
OVEN WHIRLPOOL WFG505M0BS3 Arrived on site to test unit for oven light not working. Replaced socket and bulb to unit. Tested unit and found that the UI control board was not sending power to turn on light bulb ordered part #W11126814 office to reschedule ; ordrng 1 W11126814 (CONTROL )
Near Georgetown, TX 78626
Jonathan
Job Details: 10/28/2019
OVEN WHIRLPOOL WFG320M0BB2 Arrived on site for light bulb exploded when using oven. Customer stated that light had never workedPerformed diagnostics and gained access to light socket and found broken knob. Tested voltage to socket and found correct. Removed broken light bulb and installed new. Tested operation and all tested good. Called Whirlpool safety team and spoke with Breion. Received authorization for lightbulb and burner knob. ; ordrng 1 WPW10339442 (BURNER KNOB)
Near Austin, TX 78739
Kevin
Job Details: 10/28/2019
DRYER WHIRLPOOL MGDC215EW2 "Arrived on site and found motor pulley has failed and shredded belt. Motor is covered under 10 year warranty after replacement dryer is now operating normally, removed all lint from interior, job complete."
Near Liberty Hill, TX 78642
James
Job Details: 10/28/2019
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Arrived on site and tested unit for leaks. I found reservoir has not been filled and water had not yet made it to the dispenser. I found water residue on dispenser paddle coming from ice chute. Cycled ice maker and found no water leaks from ice maker. Tested temps and found freezer at 1 degree and fresh food at 37. Unit tests good and no water leaks observed during testing. Unit is new construction and it’s possible that the unit was turned off and the ice produced had melted. Job complete
Near Liberty Hill, TX 78642
James
Job Details: 10/28/2019
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site and tested operation. I found only top half of display working and not response from feature button or power buttons. Installed new console and tested. Unit tests good. Job complete
Near Georgetown, TX 78633
Thomas L.
Job Details: 10/28/2019
DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived on site for unit that will not complete cycles. Tested unit find multiple failures. There is power from the control to the wash motor however the wash motor has failed. There is a 71 failure code. The heating element is an open element. Will return to replace motor, element, and control. Water connections are dry.; ordrng 1 W10518394 (heater)"
Near Harker Heights, TX 76548
Al
Job Details: 10/28/2019
DRYER MAYTAG MEDB835DC4 "Arrived to install previously ordered parts.Removed and replaced the rollers, housing and wheel.Unit now operates as designed.Job complete"
Near Leander, TX 78641
Lou
Job Details: 10/28/2019
WASHER LG WT5070CW
Near Austin, TX 78759
David
Job Details: 10/28/2019
DISHWASHER WHIRLPOOL WDF130PAHS0 Arrived on site to install previously diagnosed parts. Checked in with leasing office and was informed this unit is not having any issues and there is no service request. Resident says unit is working fine. No work performed. Call complete.
Near Georgetown, TX 78628
David
Job Details: 10/28/2019
WASHER LG WM3670HVA "Arrived on site to diagnose a noisy Washer. Performed diagnostics and heard very loud rumbling coming from unit when spinning. Removed back access panel and found what looked like rust / mud around the stater. Removed rotor and found bearing has been leaking and caused the stater to be covered in rust, and noise is a bad bearing.; ordrng 1 CNOTE (OFFICE NEEDS TO CONFIRM PARTS COVERAGE WTH LG WARRANTY. IF APPROVED NEED TO ORDER OUTER TUB, STATER AND ROTOR)"
Near Georgetown, TX 78628
Thomas L.
Job Details: 10/28/2019
MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived on site to inspect unit for sparking. The customer informed me that they put a paper plate with frozen vegetables in the microwave for approximately 20 seconds. Each time within 10 seconds to plate would flame up. The customer and I tried many many things and it would not duplicate the issue. I reported the issue to the safety team and spoke with Eric to document the file.
Near Austin, TX 78741
Luis
Job Details: 10/28/2019
REFRIGERATOR WHIRLPOOL WRT108FZDM05 Brand unit complex all units vacant. Arrived to unit for water leaking found fill tube extension not sitting inside icemaker fill cup to the side causing water to leak on freezer compartment floor during fill. Removed icemaker installed extension correctly to fill cup ran icemaker through a cycle water filled icemaker with no leaks.
Near Cedar Park, TX 78613
Tyler B.
Job Details: 10/28/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Arrived on site for door replacement, removed and replaced door, upon testing found dispenser light wouldn’t turn off, replaced panel and tested good"
Near Round Rock, TX 78665
David
Job Details: 10/28/2019
MICROWAVE WHIRLPOOL WMH32519HZ1 "Arrived on site to diagnose a microwave that was blowing grease on the cabinets above it. Performed diagnostics and found there is a tiny bit of backpressure coming out the front top vents. Checked the vent above the unit and found it is open and properly venting. Removed unit from the cabinet and removed the outer skin and checked the blower housing. Blower housing looks good. At this time,e all parts appear to be working as designed, but there does appear to be an abnormal grease buildup. Customer is dissatisfied with the fact there is this much grease and there is any back pressure at all. Advised that this isn’t a perfectly sealed unit, and there will be grease buildups. Customer wants the unit replaced.
Near Austin, TX 78739
Luis
Job Details: 10/28/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site for refrigerant leak at thermistor clip,found thermistor cracked. Removed evaporator installed a new evaporator and filter drier,replaced harness secured thermistor to correct location on suction line using foil tape and a zip,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on found cap tube plugging on inlet to evaporator due to moisture in system. Flushed system,replaced filter drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly"
Near Georgetown, TX 78633
Thomas L.
Job Details: 10/28/2019
REFRIGERATOR WHIRLPOOL WRX735SDHV00 Arrived on site for unit getting too cold and fresh food section. Removed and replaced sticking damper door. All water connections are dry.
Near Kyle, TX 78640
Leonardo
Job Details: 10/28/2019
OVEN MAYTAG MGS8800FZ0 Arrived on site to test unit for door not sitting correctly. Test unit and found broken hinges. Replaced both hinges test unit and unit test good job complete.
Near Hutto, TX 78665
Thomas L.
Job Details: 10/28/2019
DISHWASHER KITCHENAID KDTE234GPS0 Arrived on site to inspect unit that will not drain. Found unit to be totally inoperable. Removed power from unit and reconnected power to unit. Unit now tests correctly. No water leaks at this time.
Near Austin, TX 78721
Joseph C.
Job Details: 10/28/2019
WASHER WHIRLPOOL WET4027HW0 "Arrived on site for “won’t finish wash” complaint. Inspected unit and found latch faulty(F5E2 error). Removed and replaced latch. Tested and calibrated unit. Unit is performing as designed. No leaks detected, at time of service."
Near Georgetown, TX 78626
Paul
Job Details: 10/28/2019
REFRIGERATOR WHIRLPOOL WRT318FZDB02 Arrived onsite for the refrigerator that is not cooling correctly in either compartment. The unit was working when we arrived. Ms stated the unit does get cold enough but it will warm up at times and the food product in the freezer will thaw. From everything the customer was describing it sounded like the unit was staying in defrost to long. I replaced the control and the evaporator thermistor. The unit is working as designed at this time. Call complete.
Near Lakeway, TX 78734
Andy
Job Details: 10/28/2019
REFRIGERATOR WHIRLPOOL KSCS25INSS00 "Arrived on site for refrigerator possible water leak. Noted there is some floor damage from water and unit being moved by friends of customer. Customer signed waivers. Customer feels that unit might be leaking or that her cleaner is letting water under unit when mopping. Customer also stated that unit was moved out for 6 hours and put back in place to see if water would be under unit and there was none. Tested and inspected unit and found no signs of water leakage. Checked all water connections and were dry, checked inside of refrigerator and freezer for signs of water and found none checked water connection at wall with no leaks. Checked water and ice dispenser with no signs of leaking. Unit is operating properly with no signs of water leaks.
Near Austin, TX 78729
Cliff
Job Details: 10/28/2019
REFRIGERATOR WHIRLPOOL WRS315SNHM01 Arrived on site to diagnose a refrigerator that is making unusual noise. Tested unit and found gapping in cabinet causing condensation around evaporator fan and noise issue. Gapping will need to be sealed with food grade silicone to complete repairs.; ordrng 1 WP482338 (adhesive)
Near Liberty Hill, TX 78642
James
Job Details: 10/28/2019
REFRIGERATOR WHIRLPOOL WRF989SDAM02 Arrived on site and installed new fan motor with harness. Ran diagnostics and found unit is working properly. Instructed customer that the unit may take up 24 hours to cool to temp and 48 hours for ice production
Near Leander, TX 78641
Lou
Job Details: 10/28/2019
DISHWASHER KITCHENAID KDTM354EBS2 "arrived on site to inspect dishwasher noises. Upon further inspection, I placed the unit in diagnostics and tested. When the motor came on, it began to make a loud humming noise. I finished testing and the unit operated as designed other than the loud noise from the motor. I advised the customer that the sump/motor assembly would need to be replaced. No water leaks observed during service.; ordrng 1 W10805015 (pump&motor)"
Near Austin, TX 78746
Scott
Job Details: 10/28/2019
ICE MACHINE KITCHENAID KUIX505ESS1 "Arrived on site for no ice . Found recerc pump had failed . Replaced pump tested unit . All checked normal ,no water leaks detected at time of service .
Near Austin, TX 78757
David
Job Details: 10/28/2019
REFRIGERATOR WHIRLPOOL KBFS25ECMS00 "Arrived on site to diagnose a refrigerator that was not cooling in either compartment. Performed sealed system checks, and found evaporator had no frost pattern. Only found ice in top right corner of Evap area around the lines. Checked amp draw and only saw .04a. When unit was unplugged compressor kicked immediately back on when plugged in. Unit requires sealed system repair. Performed checklist and submitted. Ordering WPW10143759 dryer, SF8404 access valve, W10507884 compressor, WPW10346415 condenser for sealed system. Office to reschedule with sealed system tech. ; ordrng 1 CNOTE (OFFICE TO RESHEDULE SEALED SYSTEM TECH) and 1 SF8404 (STUB) and 1 W10507884 (compressor) and 1 WPW10143759 (dryer) and 1 WPW10346415 (condenser)"
Near Leander, TX 78641
Tyler B.
Job Details: 10/28/2019
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site for unit leaking from dispenser, found plate not sealing with water under, replaced plate, also found upper back sweating and frost in freezer found unit to need adapter update , replaced ice maker in case of double filling.; ordrng 1 CNOTE (OFFICE RS ) and 1 W10864519 (adapter)"
Near Manor, TX 78653
Joseph C.
Job Details: 10/28/2019
RANGE WHIRLPOOL WFC310S0ES3 Arrived on site for “oven not heating” complaint. Inspected unit and found control to be faulty. Removed and replaced control. Tested unit. Unit is performing as designed.
Near Leander, TX 78641
Lou
Job Details: 10/28/2019
COOKTOP WHIRLPOOL WCG55US6HS00 "arrived on site to inspect cooktop burners not igniting. Upon further inspection, the customer advised that the front right burner was not igniting properly. I found that the burner cap was not sitting on the burner correctly. I adjusted the cap and tested and it ignited as designed. I found that the back left burner flame needed to be adjusted as it was too high in the low selection. When I attempted to adjust the flame, the flame would not adjust correctly. I advised the customer of my findings and am ordering the the back left burner valve(s No gas leaks detected during service.; ordrng 1 W10594392 (valve-gas) and 1 W11256503 (VALVE-GAS)"
Near Georgetown, TX 78633
Lou
Job Details: 10/28/2019
REFRIGERATOR WHIRLPOOL WRS315SDHM01 "arrived on site to inspect refrigerator noises. Upon further inspection, I found that when the compressor comes on, the condenser coils vibrate loudly. Using the sealant prescreened for the call, I folded some of the sealant and placed it in between the coils and the bracket underneath the coils to provide a padding so the coil doesn’t vibrate on the bracket. Leveled the unit and then tested the unit and it operated as designed. I advised the customer of my findings and repairs. No water leaks observed during service, job completed."
Near Austin, TX 78721
Joseph C.
Job Details: 10/28/2019
REFRIGERATOR MAYTAG MRT118FFFZ05 "Arrived on site for “sharp edges on doors” complaint. Inspected unit and found sharp edge on fresh foods door. Smoothed edge for customer and recommended soft rubber edging, from hardware supplier. Unit is performing as designed. No leaks detected, at time of service.
Near Georgetown, TX 78626
Jonathan
Job Details: 10/28/2019
RANGE WHIRLPOOL WFE525S0HS1 Arrived on site for hot surface light staying on. Inspected unit and work area. Found at time of service indicator light was off. Performed diagnostics mode and checked operation. Tested light and found indicator light turning off when unit cools down. All tested good.
Near Round Rock, TX 78665
Thomas L.
Job Details: 10/28/2019
ICE MACHINE KITCHENAID KUIC15NRXS0 Arrived on site to inspect unit per safety team. Reported findings to them. See pictures. Unit will need a power cord before anything can be diagnosed. Manufacturer is sending power cord to customer. Rescheduling 3 to 5 days due to manufacturers request.3912; ordrng 1 WPW10193296 (harness)
Near Austin, TX 78737
Luis
Job Details: 10/28/2019
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site for cooling issue in fresh food found evaporator incased in ice diagnosed faulty evaporator thermistor. Defrosted evaporator replaced fan assembly that includes both thermistors,secured thermistor to correct location on suction line using foil tape and a zip tie secured cover with 4 screws. Changed defrost setting to basic.
Near Leander, TX 78641
Lou
Job Details: 10/28/2019
WASHER LG WT5070CW "arrived on site to inspect washer error code. Upon further inspection, I turned the power on to the unit and it showed no error codes. I placed the unit in diagnostics and tested and when the unit began to sense to agitate, it would make a loud grinding noise. When the washplate began to turn so when the grinding noise began. I stopped testing and tilted the unit back and found the rotor bolt was loose. I removed the bolt and removed the rotor and then placed the rotor back on and placed the bolt back on and tightened it. Retested the unit with customer present and the unit operated as designed. No water leaks observed during service, job completed."
Near Pflugerville, TX 78660
David
Job Details: 10/28/2019
WASHER LG WT7300CV "Arrived on site to diagnose a washer that was not powering on. Performed diagnostics and checked voltage at wall, and found proper voltage. Traced it through cable and found voltage to control. No power going to UI. Ordering 1 CONTROL AND CONTROL Panel with unknown part numbers. Office to reschedule once parts info is attained. ; ordrng 1 UNKNOWN (CONTROL) and 1 UNKNOWN (CONTROL PANEL)"
Near Austin, TX 78750
Scott
Job Details: 10/28/2019
OVEN WHIRLPOOL KOCE507ESS06
Near Canyon Lake, TX 78132
Richard
Job Details: 10/28/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite to install new parts ordered. Installed new ice door and mullion. Refrigerator tested good. Ice maker making good ice and no leaks detected. Complete
Near Round Rock, TX 78681
Paul
Job Details: 10/28/2019
DISHWASHER KITCHENAID KDPE334GPS0 Arrived onsite for the dishwasher with the rails breaking and rusted. I found the rails defective. I replaced the rails.
Near New Braunfels, TX 78132
Richard
Job Details: 10/28/2019
WASHER WHIRLPOOL WTW8500DW0 Arrived onsite for the washer making a loud noise while spinning at high speed. Ran diagnostics and heard the noise. I spun the basket by hand and saw a wobble. Looked like a out of round basket or bent gear case shaft. Called tech line and they stated to replace basket and gear case again. Ordering parts.; ordrng 1 W10811956 (drum assy) and 1 W10811960 (spin
Near Round Rock, TX 78664
Tyler B.
Job Details: 10/28/2019
MICROWAVE WHIRLPOOL WMH32519HV3 "Arrived on site for unit not venting, found motor bad. Replaced motor and tested good"
Near Austin, TX 78729
Cliff
Job Details: 10/28/2019
DRYER WHIRLPOOL NED4655EW1 Arrived on site to diagnose a dryer that will not turn on. Tested unit and found failed door switch. Replaced switch and tested unit. Found all is functioning properly at this time.
Near Pflugerville, TX 78660
Tyler B.
Job Details: 10/28/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site for unit not making ice. Ran diagnostics and found motor lost position, attempted to fill and failed due to frozen tube, activated heater via test and got no voltage. Unit will need control to complete repair ; ordrng 1 CNOTE (PART AUTHO ) and 1 W10843055 (cntrl-elec)"