Arrived onsite for partial cooling failure and found control issue causing incomplete and irregular defrost. Ordering updated control to repair. ; ordrng 1 W11253128 (Control)

"Arrived onsite for loss of cooling in the freezer. Exposed evap and tested. Found compressor and fans are running but absolute no cool. If scheduling, please bring compressor, evap fan and condenser fan to address increased fan noise concern."

Arrived onsite for f8e4. Found possible sudsing problem causing slow leak that trips switch toward the end of the load. Adjusted switch housing to repair and advised customer on sudsing concern. All checks good.

"Arrived onsite and found control unresponsive and light off. Began checking power supply and verified proper voltage. Secured connections tight at wall and pump. After verifying and removing unit from power, unit was responsive and began to produce ice properly. Advised customer on findings. And diagnosed as a loose power supply connection. No charge due to callback"

"Arrived on site , replaced control. Light is functioning properly. Job complete"

Arrived on site for not dispensing ice and water . Unit is making ice . Found burn marks on control also ran resistance checks and found solenoid out of range . Need to replace control and solenoid and auger motor . Call to set return ; ordrng 1 WR62X23154 (Solenoid) and 1 WR55X10942 (Mother board) and 1 WR57X33326 (Valve)

"Arrived on site for temps in freezer higher then normal. Found freezer evap in ice . Ran defrost heater . Heater never came on . Ordering heater ,harness ,thermistor . Also left FZ door rail, found crack where draw tab fits into . Call to set return ; ordrng 1 W11396530 (Heater harness wire) and 1 W11318270 (Thermistor) and 1 W11407678 (Ice box fan) and 1 W10795843 (Left freezer door rail)"

Arrived on site for dishwasher not draining . Found drain hose folded apron itself . Replaced hose . Ran diagnostics wash all checked normal. No water leaks detected at time of service. Job complete

"Arrived on site for fridge freezing food and then not cooling . Ran temp checks fz@-19, fresh @ 28. Tested thermistors at control. Ran checks with SW . Found fresh food thermistor reading Ordering ice box harness .No water leaks detected at time of service. Call to set return ; ordrng 1 W11029433 (Ice box harness with thermistor)"

Arrived on site for dishwasher flashing control. Ran diagnostics and got float switch error code . Found standing water in tray. Ran wash test . Getting lots of suds . Flushed dishwasher several times . Instructed customer on proper soap usage . No water leaks detected at time of service. Job complete

Arrived on site for dryer not heating . Found dryer not running . Found belt broken . . Ordering belt switch to have on hand if needed . Call to set return ; ordrng 1 WP8547157 (Belt) and 1 WPW10411937 (Belt switch)

Arrived on site to test unit for light not working. Test unit and found light bulb socket stuck on socket. Removed light bulb replaced light bulb and test unit and found board not sending power to light. Ordering new control board office to reschedule ; ordrng 1 W11552018 (Control board)

Arrived onsite for unit not staying hot. Tested the unit at 380 degrees and unit got up to temperature with no issues. Customer set the temperature to 390 and the unit turned on very quickly to start heating. Called tech line to report findings. Said to check polarity from the outlet and possibly to replace the dsi board and the gas valve. Spoke with Ed and got sr#7733178385. Ordered parts. Rescheduled with customer. Customer would like same appointment if possible. ; ordrng 1 W11162730 (Dsi board) and 1 W11449506 (Gas valve)

"Arrived onsite for unit making noise during the unit is cycle. Customer started the unit and heard the squealing noise. Upon further inspection, found that the roller for the belt was sticking. Replaced the roller. No issues at this time. Job complete"

"Arrived onsite for unit not heating. Tested the unit, unit would not heat. Upon trying to take the unit down. It was difficult for one person to take down as it wouldnt require a 2 man or the customer will need to make it accessible for one technician to come back and customer will need to the unit to be put back up, . Customer needs to get with warranty company to cover the 2nd man. ; saved tckt"

"Arrived onsite to replace the console. Replaced the part. Tested the unit, No issues at this time. Let customer know to get the unit on the WiFi for any updates the console may need. Collected remaining balance. Job complete"

"Arrived onsite for unit making noise during spin. Tested the unit and when spin started, heard a loud screeching/scrapping noise. Moved the cam from underneath the unit and got the same sound. Ordered parts. ; ordrng 1 W11158175 (Assembly cam) and 1 W11561052 (Agitator coupler) and 1 W11454738 (Gear case) and 1 W11212745 (Actuator) and 1 W10721967 (Cam kit) and 1 Request (2hr) and 1 W11213879 (Belt)"

Arrived onsite for unit not washing correctly. Took off the top to the unit and noticed roach feces leading to both controls. Took pics of infestation. Let manager know that the unit is no longer in warranty. No issues at this time. Job complete

Arrived onsite to replace the control ordered by the previous technician. Could not replace the control as it was the incorrect control ordered. Re ordered the control. Rescheduled with customer ; ordrng 1 W11543997 (Control)

"Arrived on site to install previously diagnosed dryer belt that snapped. Opened unit and found pulleys and slides good, only belt failed. Replaced belt. Tested unit and verified all is working as designed

"Arrived on site for complaints of unit not draining. Found knockout plug still in the disposal. Removed plug and now unit is draining properly. Tested unit in factory diagnostics and unit passed. No water leaks detected, job complete."

"Arrived on site to diagnose refrigerator with no cooling in either compartment. Customer said within 48 hours unit went from no ice to room temp in both compartments. Ran unit and found no frost pattern forming. Compressor is running and no cold can be felt on any of the lines. Ordering sealed system repair. Office to schedule for 2+ hours, SS Tech only . SS still under 5 year warranty. ; ordrng 1 W10832994 (Compressor) and 1 WPW10608485 (FC Evap) and 1 W11492867 (RC Evap) and 1 W11506635 (Access Valve) and 1 Wpw10143759 (Dryer)"

"Arrived on site to diagnose washer throwing errors F5E1 lid switch position error, F2E1 stuck key. Tested unit and found lid lock working as designed. Customer also told me the unit would sometimes not start, and also get stuck in cycle. Advised customer needs a console at minimum to resolve the stuck key error, and likely a control as well. For cost of repair custo,customer, wants to replace unit .

"Arrived on site to diagnose washer that was not draining water. Ran unit and heard drain pump run, but barely a trickle moving. Removed drain pump and found a plastic bag wrapped around the drain cover. Removed bag and tested. Verified unit draining. Calibrated unit and tested. Unit working as designed. Call complete."

"Arrived on site to diagnose dryer bit drying clothes or moving air. Ran unit and found basket moving, blower was not. Checked inside unitnand found the blower wheel nut spun off, and belt was detached. Reattached and tightened nut and belt. Tested unit and verified all is working as designed. Call complete."

"Arrivednon site to diagnose washer that was not draining or running cycles. Found unit unplugged. Tested outlet and found voltage and polarity good. When you plug in the unit you can get the console to come on, but it won't start a load at all, and if you power it off you can't power it on again. Ordering UI and Control to resolve. Parts showing 0 stock. Office to schedule with AHS approval and part avail. ; ordrng 1 W10581552 (Control) and 1 WPW10560121 (Console)"

"Arrived on site to diagnose dishwasher that was leaking out the bottom of the unit. Removed and inspected unit. Found rodents had chewed through the inlet soft line, drain line, and manifold pipe for the spray arms. Verified ext warranty does not cover rodent damage. Customer will replace unit. Call complete.; ordrng 1 5304523457 (Fill Line) and 1 5304507087 (Fill Tube)"

Arrived on site and attempted to disassemble microwave/oven combo and found microwave control board is not accessible unless microwave is completely uninstalled from the rest of the oven assembly. Microwave has a Wrap around it and one side cannot be removed independently. Spoke with SW two technicians will be needed to disassemble unit to diagnose it. Would also bring back all possible parts needed to have on hand for repair

Arrived on site to install new control panel to resolve peeling control panel. Replaced panel with new and retested. Verified all is working as designed. Call complete.

"Arrived on site for complaints of stuck/shorted key error message. Customer stated it has not happened again and large oven is working properly. Tested both ovens and found the large oven working properly. The smaller oven not getting hot. Found broil element corroded. Will need second technician to help pull unit out to further diagnose. Will need the main control and broil element, and possibly more. Customer unavailable to give the quote to, as she left her CC with the house keeper. Will send quote via email. Collected service fee, office to reschedule. Will need 2 man 2 hours.; ordrng 1 W10116010 (Broil)"

"Arrived on site for complaints of no drain. Customer stated the landlord vacuumed all the water from the tub. Tested unit and could not get it to drain. Found drain hose much too far down, adjusted it and secured with zip ties. Unit is a stacked laundry center, and in a very tight closet. Quoted customer for the drain pump and pressure switch, and for a second technician to help unstacked the unit. Customer accepted the quote, and I collected the service fee. Will need 2 man 2 hours, office to reschedule."

Arrived on site to replace cracked handle on range. Replaced handle and tested unit. Working as designed. Call complete.

"Arrived on site for no ice production. Ran diagnostics and found on step 5 no water is coming in. Replaced pump and tested. Water now coming in normally. All other checks good. Advised customer to wait 12-24 hours for good ice production. No water leaks detected, job complete."

"Arrived on site for complaints of no cool in RC. Found evaporator covered in ice. Found the UI not responding. Checked heater at the main board and found it open. Spoke to SW. will need new control, UI, evaporator assembly with the lokrings and couplers, and a sealed system technician. Job complete.; ordrng 1 W11487480 (Control) and 1 W11394622 (Evap assembly) and 1 W11504423 (Lokring) and 1 W11506620 (Coupler) and 1 W11504419 (Coupler) and 1 W11506620 (Coupler) and 1 W11225184 (Tube) and 1 W11579353 (UI)"

"Arrived on site to install previously parts ordered, removed door from lid and switch over parts from old door to new door, also installed new control panel and reassembled unit, operational test good."

"Arrived on site to inspect water leak, I pulled out refrigerator and inspected water line and it was loose on the wall water valve, I tightened it and checked for any leaks no leaks observed after completion.

"Arrived on site to inspect code F3E2,F8E1, found water continuously dripping into tub. I quoted customer for parts, disassembled unit install new parts and tested water valve and working as designed, no water leaks detected during service, job complete.

"Arrived to inspect lid not shutting properly, I inspected unit and saw the lid was broken from Left lower corner, I quoted customer for a new lid/glass, I ordered part, and office will contact CX for reschedule service, no leaks observed during service. ; ordrng 1 W10817363 (Lid w/glass)"

"Arrived on site for dishwasher not drying, 6-1 stored in memory. I attached my clamp on multimeter and set it to volts A/C and was reading correct voltage. I did further diagnostics and removed the front cover to access the control and while on diagnostics I proved to to the element harness and was sending 124 volts. I then proceeded to test element on ohms and it was an open circuit. I quoted CX parts $59.02, service call & labor $174.75 & tax $19.29 total $253.06, CX accepted, i then proceeded with repairs and reassembled unit and tested let run on diagnostics and working as designed and showed correct amps. No water leaks detected during service, job complete."

"Arrived on site for squeaking dryer, I ran dryer on and can hear loud noise, I disassembled unit for further inspection and found roller wheels and idler pulley making noise. I cleaned and installed parts kit. Reassembled unit and tested, unit working as designed, job complete."

"Arrived on site to replace bellow, I proceeded to do repairs and I tested unit on diagnostics and had code stored F5E4 . No leaks observed during service, Job complete."

"Arrived on site to test unit for ice buildup, tested unit found water freezing on bottom of FC, removed drain tube and found it completely clogged with gunk, cleared drain tube, defrosted ice buildup FC evap drain pan, removed ice slab on bottom of FC, tested drain, it is draining good, no service or labor charge, since it is still under one year parts labor warranty, no leaks detected job complete"

"Arrived on site to replace previously diagnosed igniter, replaced igniter tested unit, unit now running as designed, collected remaining balance job complete"

"Arrived on site to test unit for freezer not staying cool enough, customer stated that she has to keep freezer on high setting to keep food frozen, found unit in garage and due to our recent cold weather the RC thermistor is satisfied with temps effecting the operation of unit, advised customer to monitor unit in the next week and report to us if the operation goes back to normal, at this time the unit is running as designed, job complete"

"Arrived on site to inspect refrigerator lights not working. Upon further inspection, I found the FC module and the modules in the ice maker housing and waterbox all not working. I removed and replaced the FC module and tested and all lights are operating as designed. No water leaks observed during service, job completed."

"Arrived on site to inspect dishwasher upper rack damages. Upon further inspection, I found the upper rack hanging on the rails as both sides adjuster wheels were broken. I removed and replaced the adjuster kit and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to inspect microwave venthood light not turning off. Upon further inspection, the customer advised that the original bulb burnt out and when they replaced it, the light wouldnt turn off. They advised they tried several different bulbs with the same results. Using my bulb orescreened for this call, I tested the light and it would not turn off. Tested voltage and found a constant 120V from the control on full and low settings. I advised the customer that they will need a new control. I am,ordering the main control and office to schedule return service due to the availability of the part. Tested the unit with my microwave tester and it is heating as designed. Attempted to contact manufacturer Rep with no avail.; ordrng 1 W11552018 (Main control)"

"Arrived on site to inspect washer dispenser assembly collecting water. Upon further inspection, I found the dispenser reservoir full of water and unit in the off position (photo). I poured the water out and placed the unit in diagnostics showing error code F0E2. Cleared the code and continued with testing. Unit is operating as designed. I tested the unit manually and he reservoir was full at the end of testing. Ran one more automatic test and the unit operated as designed. I contacted techline and spoke to Orlando and advised of the complaint and my findings. Orlando recommended replacing the detergent dispenser assembly again. I advised that this will be the 3rd one. Orlando provided SR#7733177080.I removed and replaced the dispenser and retested and unit is operating as designed. I recommended that the customer contact the manufacturer with the SR# to discuss further issues. No water leaks observed during service, job completed."

"Arrived on site to inspect range cooktop burner stuck on high. Upon further inspection, I tested all cooktop burners and found all are operating properly except the front right burner. I found the front right burner will not go for high to low setting. Tested the switch and found its not breaking contact. I am ordering the switch and scheduled return service for 03/17/22. ; ordrng 1 DG44-01007B (Front right switch)"

"Arrived on site to inspect range oven not working. Upon further inspection, the customer advised that the broil burner is intermittently working. I tested the broiler and the ignitor arced and the burner lit. I canceled the burner and then retested and the ignitor began to arc, but the burner failed to ignite. I adjusted the air shutter and retested and again it failed to ignite. The burner is getting gas and the ignitor is arcing. I adjusted the ignitor and retested and the burner ignited every test. I am,ordering the ignitor and broil burner and scheduled return service for 03/21/22. No gas leaks detected during service.; ordrng 1 W10439242 (Broil burner) and 1 WPW10333842 (Broil ignitor)"

"Arrived on site to test unit for making to much ice, found bin thermistor out of range,, water valve was replaced on previous visit and I replaced bin thermistor, unit now running as designed, collected remaining balance job complete"

"Arrived on site to inspect refrigerator ice maker clumping. Upon further inspection, I found the ice in the bin clumped together (photo). I removed the ice maker and tested the fill tube and found the tube not reaching its full potential in filling cutting the fill short. I retested the fill tube and had the water dispenser into a cup and then filled the tray and found the water is not filling the tray completely. Also found the fill tube heater harness cracked/broken. I found ice in the bottom the bin that appeared to have melted then froze again causing it to be clumped. I tested the ice dispenser door and found moisture where the door seals caused by the ice door not sealing properly. I am ordering the UI and will return with the ice door and fill tube/heater and scheduled return service for 03/18/22. No water leaks observed during service.; ordrng 1 W11099702 (UI)"

Arrived onsite for dryer making loud noises when in use. Upon arrival tested unit and noise was apparent. Disassembled unit and found blower wheel stripped off of motor shaft. Removed wheel however nut was seized onto shaft. Needed motor and wheel replaced. Replaced motor and wheel and tested. Unit is now functioning properly. Job complete

Arrived on site for dishwasher not turning on. Upon arrival confirmed issue. Found stable 120v connection at terminal. Also found 120 at ACU. After further testing I found cause of issue was a major roach infestation that had led to ACU shorting out. Informed customer of findings and that unit couldnt be reliably repaired under warranty. Call complete

"Arrived onsite to replace previously diagnosed parts. Replaced microwave door. Unit is functioning properly. Having issues with transaction portal, office completed payment. Job complete ."

Arrived onsite for refrigerator not dispensing water. Upon inspection found frozen water line. Thawed water line and tested. Unit is now dispensing properly. Noticed that unit was at recommended temperature however had limited food product. Notified customer that lack of food product and infrequent use of dispenser can cause the water line to freeze slightly and disrupt dispensing. Customer understood and will make adjustment as needed

"Arrived on site for customer complaint of unit not draining, found F32 error code in diagnostic mode, found no power getting to drain pump off of control board, found failed control board, drain pump tested good when I switched wires from circulation pump to drain.

"Arrived on site for customer complaint of unit giving error code and not working, found f01 error, found failed main control, Ordering control. ; ordrng 1 WPW10110641 (Control) and 1 Cnote (Auth/office to reschedule)"

Arrived onsite for range double oven not heating. Customer stated upper range hasnt worked for some time now and lower oven just stoped working. Upon arrival inspected unit. Found upper glow igniter not functioning and lower glow igniter broken. Quoted customer for both igniters. While attempting repair found upper igniter damage in box. Will need to order igniter. Office to reschedule. ; ordrng 1 5303935066 (Upper igniter) and 1 WB13X25263 (Upper bake ignitor) and 1 WB13X25262 (Upper igniter) and 1 WB13K10043 (Lower igniter)

"Arrived onsite for washer not beginning cycle and giving error codes. Upon arrival tested unit and all passed. Ran diagnostics and found stored error code F5E2 lid lock will not lock or lock failure, F2E1 UI stuck button. Tested individual components and all passed. Noticed that left side of lid is failing. This is causing intermittent latch issues when lid is not completely closed. Need to order Lid and left hinge. Needs AUTHO. Office to reschedule ; ordrng 1 W11259006 (Lid) and 1 WP8563965 (Left pin) and 1 W11401116 (Left hinge) and 1 NeedsAUTHO (Needs AUTHO)"

Arrived on site for a vent hood that is making a noise whenever you turn off the vent hood motor. Inspected unit and work area. Found the cover for the motor broken in several different places in plastic rattling on the fan causing the noise. Remove the instructions from the motor housing area and tested the unit. The unit began to work and operate as designed with no abnormal noise as present. Call complete.

Drived on site for dishwasher causing door to fall open. Upon arrival confirm complaint and found the cause of the issue was due to a broken spring as well as rope assembly. Also found that the chassis frame was slightly bent underneath which could have possibly led to the unit snapping in the first place. Tried re-shaping chassis frame to allow better support and then install new spring and rope assembly tip and found door fully functioning and opening and shutting as designed and no longer falling open on its own. Call complete; ordrng 1 Cnote (Used one spring 2nd is back in returns box)

"Arrived on site for customer complaint of unit not making ice, found filter had never been changed, ordering filter, and we need to defrost the ice maker inlet line. , customer only responsible for filter. ; ordrng 1 Cnote (Customer requests BC)"

"Arrived on site for refrigerator next cooling properly. Upon arrival confirmed issue. After further inspection I found defrost heater and defrost thermostat had failed which lead to main control burning up and also breaking. Form customer that unit would require a minimal of 48 hours to defrost unit thoroughly before repairs are completed and instructed customer to go ahead and defrost unit at time of diagnosis. Will need office to reschedule with customer once authorization from American home shield is received for completing repairs. Will need to order the following partsWR55X10942 (main control), WR51X10055 (defrost heater), WR50X10065 (defrost thermostat); ordrng 1 WR55X10942 (Main control board) and 1 WR51X10055 (Defrost heater) and 1 WR50X10065 (Defrost thermostat) and 1 Cnote (Needs ahs autho)"

"Arrived on site for dishwasher not turning on/allowing door to shut. Upon arrival confirmed issue. Found door latch broken. After replacing the door latch I reassembled and tested the unit and found a leak coming from the main motor assembly. At this time a new motor kit is required to complete repairs but due to the style of the unit and the required kit we will need to order additional parts to make sure that the kit is able to be properly due to new wiring kit needed for new motor need office to reschedule with customer once availability of all parts possibly needed for repairs are known. Ordering WD49X23778 (motor kit), WD19X25187 (drain motor kit), WD18X21754 (diverter), WD21X22278 (Main control kit), WD21X20023 (harness kit) ; ordrng 1 WD49X23778 (Motor) and 1 WD19X25187 (Drain motor kit) and 1 WD18X21754 (Diverter) and 1 WD21X22278 (Main control kit) and 1 WD21X20023 (Harness kit)"

Arrived on site to diagnose a range that is not baking. Found wiring burnt at terminal block. Repaired wiring and tested unit. Found all is functioning properly at this time.Svc/Lbr

Arrived on site to diagnose a refrigerator that is over cooling in the rc. Found air flow blocked by items in ref causing unit to trap freezer air in rc. Advised customer on findings and all other parts and components check good in diagnostics. No further repairs needed and no leaks were found at time of service.

Arrived on site to diagnose an ice machine that is not producing. Found evap thermistor not operating properly and disconnected it to have unit run in default setting. Cust to call if unit doesn't start producing.

"Arrived on site for customer complaint of unit not producing ice, found frozen line as well as frozen spout on ice maker, I cleared line and ice maker spout, ran ice maker harvest and fill tests to see if the valve was dripping, I found valve was not dripping, unit tested good at time of service. Service covered under AE warranty."

"Arrived on site to inspect unit for not making ice, upon inspection found the unit working normally but no compressor sounds, unit was pulling water across Evap. Checked compressor and found it pulled 20 amps indicating a locked rotor. Ordering sealed system. Ordering parts. Office to reschedule ; ordrng 1 WPW10605286 (COMPRESSOR) and 1 W10843121 (DRIER) and 1 WPW10218037 (EVAPORATOR) and 1 W11506635 (Access valve) and 1 Sealedsystem (Sealed system) and 1 2hour (2hour)"

"Arrived on site to inspect unit for not allowing any selections. Upon inspection found the units console shorted causing the issue, replaced console and tested. All functions worked normally. Complete"

"Arrived on site to inspect unit for it spinning due to a melted spray arm, upon inspection found the units lower spray arm off and melted. Removed spray arm and tested heater. All functions worked. Complete"

"Arrived on site to inspect unit for not starting, upon inspection found the units motor only hummed and then started when pushed indicating a bad motor. Ordering correct parts. Office to reschedule ; ordrng 1 279827 (MOTOR) and 1 WP694089 (WHEEL)"

"Arrived on site to inspect unit for popping breaker, upon inspection found the unit only popped the breaker above stove. Tested on lower breaker and found it worked normally without any issue. Instructed customer to have electrician test breaker. Complete"

"Arrived to inspect gas leak, CX explained to me that they had a home inspector say there was a gas leak on the range, CX also explained to me that home inspector used a detector on the exhaust from the oven to determine gas leak. I proceeded with my diagnostics found air Venturi not set correctly, I set Venturi correctly and was getting smooth flame with no torch noise. Contacted Whirlpool safety and returned my findings. SR# 7733134409. No gas leaks detected during service."

"Arrived on site for dishwasher not draining correctly. Upon arrival was able to confirm complaint and after further inspection found that the cause of the issue was a new disposal being installed without the drain court being removed to allow the dishwasher to drain into the disposal properly. After confirming with customer the cause of the issue I also found that the dishwasher itself had a failing heating element due to corrosion around the bushings that falls under service pointer: W11540964. Was able to reschedule customer for Friday, March 18 of 2022 to complete repairs with a new heating element under special project code: S17304(covering part and labor for element). .; ordrng 1 W11537778 (Element)"

Arrived on site to test unit for unit tripping outlet as soon as you plug the unit in. Test unit and found pinched wire. Secured wire test unit and unit test good job complete.

Arrived on site to test unit for some buttons not working. Test unit and found bad switch membrane.

Arrived on site to test unit for unit not venting correctly. Test unit and found cutout for damper is still on units frame still on not allowing vent to vent out. Advised customer he will have to get with builder to get installers back out to remove unit and cut out damper out for vent to vent out. Job complete.

Arrived onsite for unit UNIT HEATS BUT THE DISPALY ISN'T WORKING DOESN'T SHOW TIME/TEMP OR ANYTHING. Upon arrival the display is functioning correctly. The customer complaint is that the beep does not work when buttons are pushed. Went to settings and found sound was turned off. Changed it to on. Tested unit by preheating oven to 350.. unit preheated. All beeps sounded as designed. Job complete

"Arrived onsite for unit Oven not heating clicking no igniting. Upon arrival found ignitor clicking and flame out of control. Found regulator did not have bake orifice. Replaced regulator. Tested unit and all stove top burners, broiler and bake operate as designed. No leaks present at this time. Job complete"

"Arrived onsite for a dishwasher that wont hold the upper rack up. Inspected unit and work area. Found the unit locking in place but the upper adjuster on the right side being a little harder to press the button to adjust the rack. I attempted to disassemble the right hand adjuster and found all parts in place. I to,d the customer that the unit was fully functional. The customer advised that she still believed the unit to be defective. I went ahead and replaced the right hand adjuster again and test3d he unit. The unit still did the same thing. I called Whirlpool Techline and spoke to Austin SR# 7733175988. He advised that what we have done is all we can do. He advised to adjust the feet to ensure the unit was completely level and that beyond that, the unit was working as designed. I did adjust the feet to level out her unit lifting up the front end. I tested it and the unit was better but still was doing a similar thing.Instructed the customer on the repair and new adjusters. The unit is working as designed. Call complete."

Arrived on site to diagnose a microwave that isn't heating. Reset controls by power cycling unit and found all is now working except t-table. T-table motor will need to be replaced to complete repairs. ; ordrng 1 W10911403 (T-table motor)

"Arrived on site for a microwave that is not heating. Inspected unit and work area. Tested the unit and found the unit make a loud pop when trying to heat up a cup of water. Unplugged the unit and checked all connections. Found part of the wire harness grounded on part of the cabinet. The customer advised that it had not pumped before and was still not heating prior to that noise. Ordering all high-voltage components and will need to be in a harness as well for repair. The office will want to reach out to American home shield due to several parts being out of stock and discontinued as well as cost of repair. If authorization has given and parts are found, Please contact the customer about a return date due to out of stock and discontinued items. ; ordrng 1 W10222507 (Magnetron) and 1 8205360 (Capacitor) and 1 W11256462 (Diode) and 1 8205358 (Transformer) and 1 8205695 (Main harness)"

"Arrived on site for an oven that will turn off. Inspect unit and work area. The customer advised that its only happened twice, but shes had issues with the oven turning itself on twice in the middle of the night after shes done cooking. Shes also had issues with time staying put on her oven as well as issues with her timer. I called Whirlpool Techline and spoke to Steve SR# 7733170237. He said that there was a known issue with the complaints listed above and said the customer needed to get hooked up to Wi-Fi. The customers instructed me that they had tried hooking the unit up to Wi-Fi at various points but were unsuccessful. I did confirm that with the customer and found the unit could not be hooked up to Wi-Fi. He advised that if the unit could not be hooked up to WiFi, that the control panel would need to be replaced. He then advised me to contact the safety team. I called Whirlpool Safety and spoke to Eric (same SR#) and gave me a PAD (W1208E1WPL1) for the repair as a one time courtesy repair. I replaced the user interface control panel and tested the unit. Then began to work and operate as designed. Call complete."

Arrived on site to diagnose a dishwasher that is not cycling properly. Found circ pump failed and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced four lower track wheels And tested the unit. The unit began to work and operate as designed. Call complete.

Arrived onsite for follow up of last visit. Could not duplicate issue. Job complete

Arrived onsite and repaired unit by replacing the spark harness. Unit is now operating as designed. Advised customer On repair.

"Arrived on site to inspect dishwasher buzzing noise. Upon further inspection, I tested the unit and in the beginning, the drain pump came on and the customer identified the noise it was making. As the unit began to wash, the noise would be intermittent and would get higher pitched then lower. Also, I found the digits on the UI display were missing. I am ordering the UI display board and pump and office to schedule return service. No water leaks observed during service.; ordrng 1 EBR33469708 (Display board)"

"Arrived onsite for not washing and found unit motor failed and upon further inspection found damage to the lower harness. Quoted $272 for parts and $224 for service and labor. Customer does not wish to proceed at this time. If customer wishes to proceed, please provide sump and motor and lower harness. Charged 139.99 plus tax."

"Arrived on site for spray arm had fallen off . Found upper adjusters on right side broken . Also ran diagnostics . Got 4-3 and 7-1 error codes . Wash motor not running at all. Quoted for sump and motor and adjuster kit . . No water leaks detected at time of service.

"Arrived on site for complaints of detergent not being released. Ran tests and found dispenser motor not moving into the correct position. All other checks good. Quoted customer 346.42 after taxes for new switch motor, and the accepted. Installed new switch and tested with customer. Detergent being released now. Collected payment. No water leaks detected, job complete."

Arrived onsite to replace previously diagnosed parts. Replaced noisy compressor. Ran 100 psi nitrogen to system and did not see signs of leaking. Ran vacuum and pressure held. Charged with 4.5 oz. equalized abut 70-75psi. Ran unit and compressor is functioning. Pressure at 0 and 120 psi. Notified customer to place a bottle of water in freezer compartment and monitor 48 hrs before placing food product in unit. Customer will monitor. Job complete

"Arrived on site for complaints of display not working correctly. Customer stated that when trying to use, the screen will lock him out. Installed new control and tested. Tested oven by setting to 350 and monitoring, and tested the stovetop as well. No issues at this time, job complete."

Arrived on site to replace door. Replaced door test unit and unit test good job complete

Arrived on site to inspect unit for not heating the inner parts of front left and right burners. Upon inspection found the units switches are infested and causing the shorts. Took picture and instructed customer on how to proceed. Complete

Arrived on site to test unit for unit not turning off when doing cook timer. Test unit and found customer not selecting the correct setting when putting cook timer on. Showed customer hot to set the cook timer test unit and unit test good job complete.

"Arrived on site to inspect unit for frosting in the freezer, upon inspection found the units top gasket not sealing normally. Checked frames for freezer door and found no issue, bar between gears was straight. fluffed out gasket and it sealed normally. Heated the gasket till it sealed normally. Instructed customer to repeat process to prevent issue. Complete"

Arrived on site to test unit for unit not heating. Test unit and found high voltage damaged. Replaced magnetron capacitor and diode. Test unit and unit heating correctly job complete.