Service History 542

Near Leander, TX 78641
Jonathan S
Job Details: 08/13/2020
REFRIGERATOR WHIRLPOOL WRF560SEYM05
Near Austin, TX 78745
Luis
Job Details: 08/13/2020
REFRIGERATOR WHIRLPOOL WRT108FZDM07 Arrived on site for water leaking. Forced water fill on icemaker found water leaking by valve,removed cover found damaged line entering valve,repaired water line,reinstalled line to valve,tested valve no leaks,ran icemaker through a cycle water filled icemaker no leaks"
Near Liberty Hill, TX 78642
Tyler
Job Details: 08/13/2020
OVEN WHIRLPOOL WOD77EC0HS00 Arrived on site for oven that need a new consul and was not properly connect to Wi-Fi. After installing a new consul and resetting the oven to its factory settings I was able to run the oven but there were some difficulties with the user interface not being able to connect Wi-Fi properly and allowing certain features in the oven to work and I instructed the customer to call whirlpool and I left them a brochure with whirlpools Wi-Fi team number on it as well as the SA ID number that way whirlpool can remotely connect and figure out how to resolve the connection issue with the Wi-Fi in the oven. Call complete
Near Austin, TX 78728
David Z
Job Details: 08/13/2020
WASHER WHIRLPOOL WFW5620HW2 "Arrived on site to follow up on control locked in cycle. Replaced control and retested. Found control was bad, and unit is now working as designed with new control. Tested a quick wash and previous symptoms are now gone. No water leaks found. Call complete."
Near Austin, TX 78749
Richard
Job Details: 08/13/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived onsite for the washer with an LF error . Ran diagnostics and found error code F8 E1 for a long fill. Tested water valves and valves tested good. Ran a normal load and washer tested good and filled with water. Reset washer . Retested washer and found no issues with the washer and no leaks detected. Complete.
Near Austin, TX 78753
Scott
Job Details: 08/13/2020
OVEN AMANA AER6303MFS1 Arrived on site for both right side and left rear elements not heating . Found rib ion element burned on all 3 . Replaced both right side . Will need to order 6” on left side to complete repair . Call to set return .; ordrng 1 WP8273994 (elmnt-surf)
Near Austin, TX 78731
Kevin
Job Details: 08/13/2020
WASHER MAYTAG MHW5630HW0 "Arrived on site and inspected washer and found pin is turned off on the normal cycle, explained to customer cycle button should be examined for correct settings before each cycle is selected. No water leaks detected at time of service, job complete"
Near Austin, TX 78744
Luis
Job Details: 08/13/2020
REFRIGERATOR WHIRLPOOL WRS315SNHM01 "Arrived on site for no cool in fresh food. Found ice blocking return vent preventing air to circulate to fresh food. Removed ice blockage in return vent and diffuser,added sealer between liner gaps. Powered unit on good air flow entering fresh food compartment"
Near Austin, TX 78753
Paul
Job Details: 08/13/2020
REFRIGERATOR AMANA ASI2175GRS04 Arrived onsite for a refrigerator that the pressures are not equalizing when the system is charged. I found the low side still in a 20 psi vacuum since the previous technician was here. I unsolder the drier from the drain heater tube and pinched it off then soldered it shut. I attempted to do a sweep charge from the drier to the evaporator and only .10 oz’s of refrigerant would enter the system. I started unsoldering the capillary tube at the evaporator and the system started equalizing but as soon as the capillary tube was removed and the evaporator cooled it stopped staying in a 5 psi vacuum. I replaced the evaporator and installed a new dye drier. I vacuumed the system and it a held a 30 psi vacuum. I charged the unit with 5.3 oz’s of R134A. I tested the unit and had a good frost pattern and good pressures. The unit is working as designed. Call complete.
Near Austin, TX 78739
Richard
Job Details: 08/13/2020
OVEN KITCHENAID KEBS277BSS Arrived onsite for the lower oven not heating properly. During testing found that the panel control and main control are not working correctly.
Near Austin, TX 78739
Richard
Job Details: 08/13/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived onsite for the refrigerator door ajar light intermittently turning on and off even with all doors closed. During testing found that the Pantry UI is causing the issue. Took the pantry UI out and saw the harness to the drawer is damaged. Will need to replace UI pantry and harness. Drawer assembly. Office to schedule ; ordrng 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR ) and 1 W10815674 (dor-fip ss) and 1 W11294518 (BRACKET LEFT HAND) and 1 WPW10677119 (cntrl-elec)
Near Leander, TX 78641
Jonathan S
Job Details: 08/13/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site for refrigerator making hammer noise when dispensing water and dispensing dirty water and middle freezer drawer front plate fell off. Customer stated they were recently on a boil water advisory performed diagnostics and tested water dispenser. Found after customer replacing water filter did not flush water. Flushed water until clear and put middle freezer drawer front plate back on. Tested drawer and dispenser all tested good. No water leaks detected during service.
Near Driftwood, TX 78619
Brandon
Job Details: 08/13/2020
REFRIGERATOR KITCHENAID WRV986FDEM "Arrived on site for customer complaint of unit leaking, found defrost drain line was clogged, found clog in extension, I replaced extension, defrosted drain line, unit tested good."
Near Leander, TX 78641
Lou
Job Details: 08/13/2020
WASHER MAYTAG MVWB765FW3 "Arrived on site to inspect washer not spinning. Upon further inspection, I placed the unit in diagnostics showing error codes F0E5 & F0E3. Cleared the codes and continued with testing. Unit operated as designed. I placed the unit back into diagnostics and manually tested agitate and spin and the unit operated as designed. I tilted the unit back and inspected the components underneath. I found a small amount of gearcase oil on the side panels but wasn’t sure if it was from previous repairs. I removed the rotor and found gearcase oil on the underside of the rotor, which was replaced at the previous service call. I contacted techline and spoke to Austin and advised of the complaint and my findings. Austin advised that there are no reports of the gearcase (service pointers) and recommended replacing the gearcase again. Provided file #7728537003. I advised the customer of my findings and tech lines recommendations. I am ordering the gearcase and CNOTE-AUTHORIZATION
Near Austin, TX 78737
Leonardo
Job Details: 08/13/2020
RANGE WHIRLPOOL WEE510S0FS2 Arrived on site to test unit for oven over heating. Test unit and found unit over 10 degrees. Calibrated oven test unit and unit test good job complete.
Near Lakeway, TX 78738
Richard
Job Details: 08/13/2020
VENTHOOD WHIRLPOOL KVWB406DSS Arrived onsite for the vent making a noise on level 2 operation. During testing found that blower motor is vibrating a lot on level 2 and vibrates a little on level 1. Looked inside the blower housing with flash light and blower wheel looks like it’s wobbly. Will need to replace blower motor. Office to schedule ; ordrng 1 W11244048 (motor-fan)
Near Kyle, TX 78640
Robert
Job Details: 08/13/2020
WASHER WHIRLPOOL WTW8500DC3 "Arrived on site to test unit for error codes. Tested unit found F0E3(overload), F2E2(water temp), F3E1(pressure) and F9E1(long drain). Found pressure sensor not reading properly. Need to replace control board. Model number on file was incorrect so we were sent with wrong part. Updated correct model number WTW8500DC3. ; ordrng 1 W11095627 (cntrl-elec)"
Near New Braunfels, TX 78130
Robert
Job Details: 08/13/2020
FREEZER WHIRLPOOL WRF535SWHZ04 "Arrived on site to test unit for thawing. Tested unit found slides were jamming preventing door from being shut all the way. Replaced slides. Tested unit, unit works good. Job complete."
Near Buda, TX 78610
Robert
Job Details: 08/13/2020
WASHER MAYTAG MVWX655DW0 "Arrived on site to replace gearcase, actuator, washplate, and drive pulley from previous diagnosis. Replaced gearcase, actuator, wash plate, and drive pulley. Tested unit, new gear case is damaged causing same issues. Office to reschedule. ; ordrng 1 W11035751 (gearcase)"
Near Del Valle, TX 78617
Jacob
Job Details: 08/13/2020
WASHER WHIRLPOOL WTW8500DC4 Arrived onsite for unit not possibly operating correctly. Was there with customer while unit was washing. Customer says there is nothing wrong with the unit after all. But did not have an update to if the washer was fixed the first time. Unit is working as designed. Customer was unsure of certain noises. Let here know that certain noises were normal. No issues at this time. Job complete
Near Austin, TX 78759
Scott
Job Details: 08/13/2020
REFRIGERATOR KITCHENAID KSRY25CRMS00 "Arrived on site for unit not cooling either section . Found compressor locked up . Ordering compressor,evap ,UI drier ,service port .weigh 2 hrs . Call to set return ; ordrng 1 SERVICEPORT and 1 UVDRYER and 1 W10309994 (compressor) and 1 WEIGH2HRS and 1 WP2188823 (evaporator)"
Near New Braunfels, TX 78130
Noah D
Job Details: 08/13/2020
COOKTOP WHIRLPOOL WFC150M0EB3 "Arrived on site to inspect oven for not heating correctly, upon inspection found the F3 error, switched out sensor and tested, no issues. Complete"
Near Austin, TX 78759
David Z
Job Details: 08/13/2020
OVEN WHIRLPOOL KSEB900ESS3 "Arrived on site to diagnose range with noise coming from it. Turned in u it and can hear convection assembly banging in the cover, bearings failing. Ordering new convert assembly. Ordering convect Assy. . ; ordrng 1 W11414552 (CONVECT ASSEMBLY)"
Near Austin, TX 78728
Kayman
Job Details: 08/13/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for dishwasher leaking. Upon inspection I found the dispenser leaking on the inside of the door due to a couple of the securing screws being loose allowing water to get past the gasket. I reinstalled the dispenser and made sure all screws were tight. The unit is now operating as designed and no leaks were observed while the outer panel for the door was removed. Job complete.
Near Buda, TX 78610
Leonardo
Job Details: 08/13/2020
MICROWAVE WHIRLPOOL WMH31017AB1 Arrived on site to test unit for door broken. Found broken door and broken turntable
Near Salado, TX 76571
Tyler
Job Details: 08/13/2020
OVEN GE JT3000EJ3ES "Arrived on site for oven giving f96 error (issue with exhaust fan motor, wiring, etc) I found after running diagnostics that the fan motor was still not operating correctly even though it received full power. Replaced motor and fan board and watched unit preheat to 350 degrees. Unit is functioning as designed. Call complete"
Near Leander, TX 78641
Lou
Job Details: 08/13/2020
OVEN WHIRLPOOL WOD51EC0AS04 "Arrived on site to install previously diagnosed and ordered parts. Due to the control failure and unit has no mounting screws/grommets, I removed and replaced the main control and installed new screws and grommets. Test3d the unit and it is operating as designed. Job completed."
Near Smithville, TX 78957
Andy
Job Details: 08/13/2020
FREEZER WHIRLPOOL WZF34X20DW01 Arrived on site for Freezer not cooling. Found compressor and evaporator fan running. Checked amp draw and found 0.88 checked evaporator and found no frost pattern. Did SS pre check. Unit will need SS repair. Also customer pointed out ding on door. Contacted office and cosmetic is covered. Also found can not turn unit off at control. Will need new control as well. Ordering needed parts. Office to schedule return trip. 2 hour job. Please make first job of day if possible as unit is in garage. No water leaks present at time of service.; ordrng 1 SEENOTE (SS REPAIR) and 1 SEENOTE (2 HOUR JOB ) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (FIRST CALL ) and 1 TJ90SF8404 (ACCESS VALVE ) and 1 W10746789 (dor-fmd) and 1 W10750851 (compressor) and 1 W10858281 (evaporator) and 1 W11293202 (CONTROL ) and 1 WPW10143759 (dryer)
Near Georgetown, TX 78628
Tyler
Job Details: 08/13/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Arrived on site to install stainless steel door on refrigerator after installation of the door I tested the unit out to make sure it open and shut and seal properly. Everything is working as designed call complete
Near Austin, TX 78731
Luis
Job Details: 08/13/2020
ICE MACHINE KITCHENAID KUIC18NNTS1 "Arrived on site for no ice. Ran diagnostics frost forming on evaporator plate unit passed water and pump tests,found connection on control box broken unit will need control box and harness.; ordrng 1 W10139121 (HARNESS) and 1 W10139127 (CONTROL BOX)"
Near Andice, TX 78628
Jonathan S
Job Details: 08/13/2020
RANGE WHIRLPOOL WFG320M0BS Arrived on site for range not igniting. Performed diagnostics and tested operation. Found no gas getting to unit. Checked for hot water out of kitchen sink faucet and found no hot water. Visually inspected hot water heater fan on gas. Checked gas meter on outside of home and found in off position (see SD-Pic). Contacted builder and informed of issue.
Near Bastrop, TX 78602
James
Job Details: 08/13/2020
FREEZER WHIRLPOOL WRF535SWHZ01 "Arrived on site and tested operation. Found relay tripping on start device. Ohmed compressor and found winding good. Compressor piston locked up causing failure. Installed new compressor, drier and stub. Charged system with 4.5oz 134a and tested operation. Unit beginning to cool. Job complete"
Near Temple, TX 76502
Jonathan M
Job Details: 08/13/2020
MICROWAVE WHIRLPOOL WMH31017FB0 Arrived on site for microwave that has a light bulb out. Inspected unit and work area. Advised customer that I would need to charge him for the lightbulb but the rest of the service would be covered by warranty. Replaced light bulb and unit began to light. All other functions of the unit are operable. Unit is working as designed.Call complete.
Near Cedar Park, TX 78613
Kayman
Job Details: 08/13/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for refrigerator no cool in both sections. Upon arrival I found both condenser and evap fan motor running but I could not hear the compressor. I put the unit into diagnostics and ran test 4 to activate compressor. The test showed the compressor was on but it was not. I replaced the start device and main control and plugged in the unit. The compressor kicked on. I checked amp draw at start and got a reading within factory standard for this unit. I sat with the compressor for 30 mins to see if it would start cooling. I found the discharge line extremely hot and the suction line getting hot as well. The unit would show no frost pattern in the 30 mins I was here. This unit will need a sealed system repair. Ordering compressor (W11209866) evaporator (WPW10313899) drier (WPW10143759) coupler (W10913906) requesting SS tech and 2 to 3 hours for repair. Customer would like to speak with manufacturer about options. ; ordrng 1 W10913906 (coupler)
Near Austin, TX 78751
Jacob
Job Details: 08/13/2020
RANGE MAYTAG MGR8775AS0 Arrived onsite to change igniter and burner head. Upon service. Could not complete work. Screws would not easily come out to change igniter. Ordered holder-oraface. Rescheduled with customer. ; ordrng 1 WPW10347410 (holder-orf)
Near Waco, TX 76710
Jonathan M
Job Details: 08/13/2020
ICE MACHINE KITCHENAID KUIX535HPS00 Arrived on site for ice machine that is running hot and is dripping around the icemaker. Inspected unit and work area. Customer advised that the unit seem to be running really hot for a couple days and they took the back cover off and ever since it’s been running fine. He was curious about the water that drips at the front right hand corner of the ice maker inside the unit. Advised that that is normal due to the ice sheet melting on the grid cutter and that the grid cutter leans down to allow the ice sheet to slid onto it. Unit is working as designed.Went over user care guide and call complete.
Near Temple, TX 76502
Jonathan M
Job Details: 08/13/2020
RANGE WHIRLPOOL WFE535S0JS0 Arrived on site for range that would heat the oven but would not heat up the cooktop. Inspected unit and work area. Removed cover for terminal block and found an L1 wire detached from the terminal block and the terminal block blown due to a grounding situation from the wire harness. Replaced terminal block and reconnected o ring connector onto harness. Tested unit and unit is working as designed. Call complete
Near Johnson City, TX 78636
Brandon
Job Details: 08/13/2020
REFRIGERATOR KITCHENAID KSSO48QMB01 "Arrived on site for customer complaint of UI console not working and ice maker not working, found failed control and evap motor, I replaced control and evap motor. Found power getting to ice maker, instructed customer to give it 24 hours to produce ice.
Near Pflugerville, TX 78660
Paul
Job Details: 08/13/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived onsite for a refrigerator not producing ice. I found the FC temp and found it at 8 degrees and the unit was in a defrost. I ran the harvest test and the unit completed the cycle and worked as designed but no ice came out of the ice maker. I ran the fill test and the mold filled properly. I checked the ice box fan and found it working as designed. I checked all thermistors from the control and all passed. I tested the resistance of the ice maker thermistor from the control after the ice maker mold was at 32 degrees and found it reading 13.5K ohms which is way out of range. I changed the ice maker. Call complete.
Near Leander, TX 78641
Lou
Job Details: 08/13/2020
WASHER WHIRLPOOL WFW6620HW0 "Arrived on site to inspect washer leaking water. Upon further inspection, Custer advised that water is leaking from underneath the unit. I placed the unit in diagnostics showing no error codes and tested. Unit operated as designed. I removed the back panel to inspect the drain pump and hoses and found the drain hose from the pump to back panel has a small pin hole in it and is leaking/spraying when the drain pump turns on. I advised the customer of my findings. I am ordering the drain hose and scheduled return service. Unit left unplugged and water source shut off for safety. ; ordrng 1 W11316671 (hose)"
Near New Braunfels, TX 78132
Noah D
Job Details: 08/13/2020
COOKTOP WHIRLPOOL WCE77US0HS00 "Arrived on site to inspect cooktop for not turning off indicator lights, upon inspection found the front right switch not working correctly, replaced switch and light shut off. Job complete"
Near Salado, TX 76571
Tyler
Job Details: 08/13/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site for icemaker that what is it dispensing properly after further inspection I cannot find any error codes and diagnostics and I could not see any signs of the dispenser or auger motor not working properly after taking apart the icemaker I found that the water valve has slowly been leaking water overtime into the trap of the icemaker causing it to overfill in form ice around the spiral arm in the ice bucket after clearing out all the ice I retest the unit and it is functioning as designed I was able to reschedule the customer to return and install the water valve; ordrng 1 W11043013 (valve)"
Near Blanco, TX 78606
Brandon
Job Details: 08/13/2020
REFRIGERATOR KITCHENAID KSRG25FVMS02 "Arrived on site for customer complaint of freezer leaking, found clogged drain line, I removed clog, unit tested good."
Near Waco, TX 76712
Jonathan M
Job Details: 08/13/2020
MICROWAVE WHIRLPOOL WMH32519HZ5 "Arrived on site for a microwave that is intermittently not displaying anything on the user interface. Inspected unit and work area. Customer advised that intermittently it won’t show the time or a microwave cycle but that they are able to use the unit even if the display is not working. I called tech line and spoke to Scott SR# 7728539927. He advised that based on their issue, the problem would be with the display. When looking at the diagram, he was unsure if the control panel came with the PCBA UI. He advised to replace both to ensure proper repair. Ordering parts and will return ; ordrng 1 W11184551 (panl-cntrl) and 1 W11333816 (PCBA UI )"
Near New Braunfels, TX 78130
Noah D
Job Details: 08/13/2020
WASHER WHIRLPOOL WETLV27HW0 "Arrived on site to inspect washer for not spinning, replaced harness and checked for functions, no problems found. Spin achieved.
Near Robinson, TX 76706
Jonathan M
Job Details: 08/13/2020
WASHER MAYTAG MVWB850YW0 "Arrived on site for washing machine that will complete a cycle. Inspected and work area. Customer advised that the unit would not go through a spin and was throwing an off balance code every single time she ran a cycle. Please do an in-service diagnostics and found no stored error codes. Ran unit through an auto test and found unit bearings had gone out on the unit as well as the suspension. When pulling the unit apart basket would not come loose from tub as well as the shaft. Ordering outer tub, basket, filter, driveshaft, and several other parts to complete repair. . ; ordrng 1 280146 (rotor) and 1 RESEARCH (DUAL FILTER FOR TUB) and 1 RESEARCH (DRIVE MOTOR SHIELD OR BUFFER TUBE) and 1 W10381078 (outer tub) and 1 W10549509 (basket)"
Near Dripping Springs, TX 78620
Brandon
Job Details: 08/13/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site for customer complaint of broken freezer bin, the bin received was not the correct part, ordering bin, upper. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 WPW10493169 (bin-freezr)"
Near Lago Vista, TX 78645
Lou
Job Details: 08/13/2020
MICROWAVE WHIRLPOOL WMH78019HZ0 "Arrived on site to install previously diagnosed and ordered part. Due to the unit door falling apart, I removed and replaced the door and tested the unit. Unit is operating as designed. Customer didn’t have the unit connected to WiFi before repairs. I left the instructions on how to connect if they decide to connect it. Job completed."
Near Wimberley, TX 78676
Luis
Job Details: 08/13/2020
REFRIGERATOR KITCHENAID KBFN502ESS01 "Arrived on site for cooling complaint. Freezer not freezing,attempted to remove fresh food evaporator cover,found evaporator frozen over,unable to remove styrofoam cover without damaging cover,checked freezer section no traces of dye found. Called tech support per tech support due to evaporator frozen over unit will not freezer ordering fresh food thermistor. ordrng 1 W10565852 (HARNESS) and 1 W10667607 (TEMP THERMISTOR )"
Near Leander, TX 78641
Jonathan S
Job Details: 08/13/2020
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Arrived on site to replace previous diagnosed parts. Pulled out and unplugged unit. Removed ice maker and tested heater wire tested within range replaced ice maker. Removed and replaced front panel UI. Plugged unit in ran diagnostics mode test 96 and 97 all tested good. Put unit back in place. No leaks detected during service.
Near Temple, TX 76504
Jonathan M
Job Details: 08/13/2020
WASHER ROPER RTW4516FW2 Arrived on site for washer that still having issues completing a cycle. Inspected unit and work area. Customer had unit on the other side of the room from the water connections due to ongoing issues and having a second appliance. Moved unit over to the wall and tested unit. Found unit not able to reach and sustain our p.m.. Place unit in service diagnostics and found an F7 E1 (basket speed fault) and F7 E7 (basket unable to reach target RPM) error codes. Sponge basket by hand and basket spun freely. Went to replace the motor and capacitor and found the motor broken inside the box. Ordering new drive motor in office will need to reschedule customer due to drive motor being out of stock.; ordrng 1 W10885487 (motor-drve)
Near Smithville, TX 78957
Andy
Job Details: 08/13/2020
WASHER GE GUD27ESPM1DG Arrived on site for washer dryer combo dryer not working. Tested and inspected unit and found failed motor. Ordering needed part as well as other parts in case needed. 2 man job. 2 hour job. Office to schedule return trip.; ordrng 1 SEENOTE (2 HOUR JOB ) and 1 SEENOTE (2 MAN JOB ) and 1 WE03X27285 (motor plate nv) and 1 WE16X20393 (blower wheel ctr) and 1 WE3M33 (shaft & bracket ass') and 1 WE49X27320 (kit motor drive and) and 1 WH12X27299 (capacitor)
Near Lakeway, TX 78734
Leonardo
Job Details: 08/13/2020
OVEN KITCHENAID KEHC309JSS05
Near Dripping Springs, TX 78620
Brandon
Job Details: 08/13/2020
FREEZER MAYTAG MZF34X18FW00 "Arrived on site for customer complaint of u it not cooling past 23 degrees, found evaporator covered in ice, found defrost issue, I tested heater in diagnostic mode, heater circuit is good, found failed thermistor and control. I replaced control and thermistor, as well as defrosting evaporator with steamer, unit tested good.
Near Austin, TX 78748
Kevin
Job Details: 08/11/2020
VENTHOOD WHIRLPOOL UXT4030ADS2 "Arrived on site and inspected vent hood and found motor harness is disconnected, after resetting found hood doesn’t have an exterior vent and airflow goes back into apartment. Hood is only in place to act as a cooking light, job complete"
Near Georgetown, TX 78628
Al
Job Details: 08/11/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived to inspect French door refrigerator freezer door issues.Confirmed the complaint and found the bottom left plastic hinge was sticking out.I removed all screws from the door and reinstalled it properly.Employees notified of repair.Job complete.Not hooked up to water.
Near San Marcos, TX 78666
Richard
Job Details: 08/11/2020
DRYER WHIRLPOOL WETLV27HW1
Near Austin, TX 78703
Jacob
Job Details: 08/11/2020
DRYER WHIRLPOOL WHD3090GW0 Arrived onsite to replace parts ordered. Replaced sensor and control board. Upon further inspection. Found that compressor line was broken. Took picture of broken line. Office to reschedule. CS to inspect.; ordrng 1 W11095574 (base)
Near Austin, TX 78703
Scott
Job Details: 08/11/2020
DRYER WHIRLPOOL WHD3090GW0
Near Leander, TX 78641
Lou
Job Details: 08/11/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to inspect refrigerator ice maker iced up. Upon further inspection, the customer provided some photos of the issue and what I’m seeing is the ice maker is leaking water into the bin and ice is building up under the ice bin ad at the mouth of the ice maker tray. I placed the unit in diagnostics and tested in test #56 and the ice maker showed no error codes. I checked the tray and found ice at the very tip of the ice tray mouth. I removed the ice maker housing and cleared the tray of ice/water and reinstalled it. Tested the IM fill tube and it dispensed water into the tray for approximately 7 seconds. I contacted techline and spoke to TJ and advised of the complaint and my findings. TJ advised to replace the ice maker, dual valve, ice chute plate and separator. He advised all info is being placed on file number and provided file #7728107437. I am ordering the ice maker and dual valve and CNOTE-LSO PER CUSTOMER REQUEST AND CNOTE-AFTERNO
Near San Marcos, TX 78666
Richard
Job Details: 08/11/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived onsite for the refrigerator ice maker not making ice. Ran diagnostics and found error code E5. Inspected freezer for ice build and it is good. No ice build up. Checked ice box fan and it tested good. Checked ice bin thermistor and it checked good. Checked temperature inside ice maker compartment and I got 16 degrees. Ice maker tested good during the harvest test and it filled with water. Found that during installation of the new ice maker refrigerator was not turned off. So unplugged the refrigerator to reset the controls and ice maker. Advised customer to monitor the production of the ice maker by doing a reset may fix the issue. Also during testing found that the damper control in the refrigerator was really noisy and not working properly. Will need to replace damper control. Also ordering ice maker parts just in case the resetting of the controls didn’t fix the issue. Ordering parts and office to schedule ; ordrng 1 W10646867 (vent) an
Near Austin, TX 78734
Brandon
Job Details: 08/11/2020
COOKTOP JENN-AIR CVGX2423B "Arrived on site for customer complaint of fan switch broken, found failed switch. I replaced switch, unit tested good
Near Austin, TX 78701
Jacob
Job Details: 08/11/2020
REFRIGERATOR KITCHENAID KBSD618ESS01 "Arrived onsite for unit leaking. Tested unit. Found no leaks present, unit working as designed. No issues at this time. Job complete"
Near Buda, TX 78610
Jacob
Job Details: 08/11/2020
MICROWAVE WHIRLPOOL WMH32519HZ2 Arrived onsite for unit possibly having ventilation issue. Checked unit. Found that unit is working as designed. Unit does not have the traditional box vent. Unit is a re-circulating vent less setup for the air to escape near the top of the door. No issues at this time. Job complete.
Near Austin, TX 78721
Scott
Job Details: 08/11/2020
WASHER WHIRLPOOL WET4024HW0 "Arrived on site ,replaced lid . Ran diagnostics all checked normal . Ran a normal load of clothes . Around thr 25 min mark , unit drained and tried to spin . Got lock erro again .
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 08/11/2020
DISHWASHER AMANA ADB1400AGS1 "Arrived on site for dishwasher having oder and not dispensing rinse aid. Tested outlet and junction box for correct polarity voltage. Performed diagnostics mode and monitored cycle. Called Whirlpool tech support and spoke with Bryan. He stated on this model that rinse aid container could stay full up to 6 months. Measured incoming water temperature at faucet at 114°. Found suds at end test CCU were rinse aid was dispensed in test mode. All operations tested good, no water leaks detected durning service. (Sr# 77278659). Spoke with customer on running cleaner Affresh through unit new a month."
Near Austin, TX 78748
Kevin
Job Details: 08/11/2020
VENTHOOD WHIRLPOOL UXT4030ADS2 "Arrived on site and inspected vent hood and found power is missing, after correcting power found motor is running and light is on properly. Vent hood does not have a vent to the exterior and is going back into the apartment this is the current installation and cannot be changed. Job complete"
Near Austin, TX 78734
Brandon
Job Details: 08/11/2020
COOKTOP JENN-AIR CVGX2423B "Arrived on site for customer complaint of fan switch broken, found failed switch. I replaced switch, unit tested good.
Near Georgetown, TX 78628
Tyler
Job Details: 08/11/2020
WASHER MAYTAG MHW3505FW1 Arrived on site to diagnose washer that would not drain properly. After running diagnostics I found an F9E1 air code stating that the washer was taking too long to drain after inspecting the drain pump I found there’s a lot of debris found in the pump and after I cleared it out and it is working flawlessly draining out the water. There are no leaks before during or after repair Call complete
Near Austin, TX 78738
Leonardo
Job Details: 08/11/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site to test unit for u it not turning off. Found unit giving F6E0. Turned oven on and was not able to turn unit off.
Near Austin, TX 78703
Jacob
Job Details: 08/11/2020
REFRIGERATOR GE ZIS42NCA Arrived onsite for unit not cooling. Tested unit. Found that the fan motor in the freezer is not working. Ordered part. Office to reschedule.; ordrng 1 WR60X30349 (evaporator fan motor)
Near Manor, TX 78653
Andy
Job Details: 08/11/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for dishwasher not cleaning dishes properly. Tested and inspected unit and found failed heater not heating, dispenser not opening properly and sump motor assembly not switching spray arms. Ordering needed part. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11085683 (pump&motor)"
Near , TX 78628
Lou
Job Details: 08/11/2020
RANGE KITCHENAID KCGC506JSS00 "Arrived on site to inspect cooktop panels damaged. Upon further inspection, I found all three of the cooktop panels had bubbles in the paint. I removed and replaced the panels and tested the unit and it is operating as designed. No gas leaks detected during service, job completed."
Near Lakeway, TX 78738
Brandon
Job Details: 08/11/2020
RANGE WHIRLPOOL WCG55US6HS00 "Arrived on site for customer complaint of burners not able to boil water, I tested all burners, unit tested good. This is new construction, so there may have been some gas pressure issues in the neighborhood."
Near Spring Branch, TX 78070
Noah D
Job Details: 08/11/2020
RANGE MAYTAG PER5710BAC "Arrived on site to inspect oven for element issues. Upon inspection found the element too hot, replaced both switch and element, no problems found. Complete"
Near Georgetown, TX 78628
Jonathan S
Job Details: 08/11/2020
VENTHOOD WHIRLPOOL UXT4236ADS2 Arrived on site to install previous diagnosed part. Gained access to fan motor. Removed failed fan motor and installed new. Found bracket on new fan bent. Removed old bracket failed fan motor and installed in new motor. Assembled unit unit and tested operation. All tested good.
Near Round Rock, TX 78681
Cliff
Job Details: 08/11/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site to diagnose a refrigerator that is not cooling properly. Tested unit and found refrigerant leak in fresh food evaporator. Compressor, evaporator, and filter dryer will all need to be replaced to complete repairs. Office will need to have repairs authorized and set a return appointment for two hour job.; ordrng 1 2HOURJOB (2 HOUR JOB) and 1 AUTHONEEDED (AUTHO NEEDED ) and 1 W10832994 (compressor) and 1 W10913906 (coupler) and 1 W11116006 (evaporator) and 1 WPW10143759 (dryer)"
Near Spicewood, TX 78669
Brandon
Job Details: 08/11/2020
MICROWAVE WHIRLPOOL KOCE500ESS09 "Arrived on site for customer complaint of unit not starting, found door not making contact with switches, I replaced door, unit tested good."
Near Temple, TX 76502
Jonathan M
Job Details: 08/11/2020
WASHER ROPER RTW4516FW1 Arrived on site for washing machine that has an agitator loose. Inspected unit and work area. Found agitator teeth worn and stripped. Replaced agitator and tested unit. Unit is working as designed. Call complete.
Near San Marcos, TX 78666
Richard
Job Details: 08/11/2020
WASHER MAYTAG MVWB835DW5 Arrived onsite for the washer making a noise during washing and spinning. Ran diagnostics and found no error codes and all functions worked fine. Put a load of clothes in the washer and ran a cycle and I heard a slight noise from under the washer which sounded like a popping noise when washer is going from agitating to spin. Replaced the slider and spring and calibrated and tested washer again with a load and the noise went away. No leaks detected. Complete
Near Round Rock, TX 78665
Cliff
Job Details: 08/11/2020
RANGE WHIRLPOOL WFG525S0JZ0 Arrived on site to diagnose a range that is cooking too hot. Adjusted oven calibration and burner flame settings to compensate for offset. All is working properly at this time and no further repairs are needed.
Near Pflugerville, TX 78660
Kayman
Job Details: 08/11/2020
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived onsite for microwave with hanging light fixture. Upon inspection I found the socket hanging down. I replaced the socket and the unit is working as designed at this time. Job complete.
Near Leander, TX 78641
Lou
Job Details: 08/11/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Arrived on site to install previously diagnosed and ordered part. Due to the ice/water dispensers not working, previous tech ordered the door switch. When I arrived, I found the switch taped closed. When I removed the tape, I found that the left RC door inner liner, where the switch meets the door, is badly warped. I attempted to place a pad on the door where the switch meets the door, but due to the door being so badly warped, the pad would not stay on. Using foil tape, I secured the pad and the unit is operating as designed. No water leaks observed during service.; ordrng 1 W10830274 (gasket-fip) and 1 W11307224 (dor-fip SS-LEFT) and 2 WP2177331 (plastic-sq)s"
Near Spring Branch, TX 78070
Noah D
Job Details: 08/11/2020
RANGE GE ZGU385LSM2SS "Arrived on site to inspect cooktop for not igniting, replaced parts ordered by last tech and tested for functions. Igniting returned and cooktop is functional. Only used one igniter Complete"
Near Manchaca, TX 78652
Leonardo
Job Details: 08/11/2020
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site to test unit for damaged drawer panel. Found dent on drawer, replaced panel test unit and unit test good job complete."
Near New Braunfels, TX 78132
Noah D
Job Details: 08/11/2020
RANGE WHIRLPOOL WEG750H0HZ0 "Arrived on site to inspect range for bad display, upon inspection found the display working, ordering console to solve a intermittent display issues; ordrng 1 W10869383 (CONSOLE)"
Near Georgetown, TX 78633
Al
Job Details: 08/11/2020
VENTHOOD KITCHENAID KVWB606DSS2 "Arrived to inspect vent hood making unusual noises when turned off or on high.I confirmed the complaint and found the blower and control working properly.It seems as if there’s something loose in the long tube that leads from the vent hood to the exhaust.Noise isn’t constant, but very noticeable.Unit will need to be inspected by the installation or builder.Blower and control work as designed.Job complete"
Near Dripping Springs, TX 78620
Brandon
Job Details: 08/11/2020
RANGE WHIRLPOOL WFE505W0HS1 "Arrived on site for customer complaint of control board display not working, I replaced control, unit tested good."
Near Cedar Park, TX 78613
Lou
Job Details: 08/11/2020
WASHER GE GTWN4250MWS "Arrived on site to inspect washer shutting off after pressing start. Upon further inspection, I placed the unit in diagnostics showing an error code for no fill. I cleared the code and continued with testing. Unit operated as designed. I removed the console and inspected the control and sensor tube and all was good. I found that the water valve inlet tube was not secured properly with the hose clamp. I repositioned it and secured the tube. Placed the unit in diagnostics again showing no error codes and tested. Unit, again, operated as designed. No water leaks observed during service, job completed."
Near Austin, TX 78741
Leonardo
Job Details: 08/11/2020
MICROWAVE WHIRLPOOL WMH32519FB0 Arrived on site to test unit for unit not heating and unit sparking. Test unit and found bad diode cap and magnetron
Near Cedar Park, TX 78613
Lou
Job Details: 08/11/2020
REFRIGERATOR KITCHENAID KBFO42FTX02 "Arrived on site to inspect refrigerator leaking water. Upon further inspection, the customer advised that the unit only leaks a little water every few days when the evaporator goes into defrost. I checked the FC evap drip pan and found a large amount of ice built up around the drain tube causing the defrosted water to run the bottom of the FC unit and out the door. Using my steamer, I removed the ice and blasted hot water from my steamer into the drain tube. In doing this, I cleared the drain tube of any further blockage and tested by putting water down the tube and it did not back fill. No water leaks observed during service, job completed."
Near Horseshoe Bay, TX 78657
James
Job Details: 08/11/2020
REFRIGERATOR KITCHENAID KSBS25FKBL00 Arrived on site and tested operation. Found ice build up in ice chute. Found ice door not staying closed properly. Armature and piston have failed. Installed new armature assembly and chute door. Tested operation and found unit working properly. Job complete
Near Round Rock, TX 78665
Cliff
Job Details: 08/11/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site today with no say refrigerator that is not cooling properly. Tested unit and found refrigerant leak in RC evaporator. Due to contaminated system compressor, evaporator, and filter dryer would need to be replaced to complete repairs.
Near Georgetown, TX 78628
Tyler
Job Details: 08/11/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site for refrigerator asking clicking noises. After running diagnostics I could not get any error codes pertaining to the defrost thermostat or any other hardware in the fridge goofing up. After plugging the fridge and I found that yes he start device was getting 120 V from the main power board but the starter was grounding out and not able to keep the compressor running long so I replace the start device and retested of the unit and it is now working as designed unit will need 24 hrs to get down to stable temps.
Near Spicewood, TX 78669
Brandon
Job Details: 08/11/2020
OVEN WHIRLPOOL KODE500ESS04 "Arrived on site for customer complaint of oven not maintaining proper temperature in both ovens, I tested both ovens at 350 degrees. Found sensors were not reading temperature properly, I replaced sensors, unit tested good."
Near Round Rock, TX 78681
Cliff
Job Details: 08/11/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to diagnose an oven with a fan that will not turn off. Found main control shorted out. Replaced control and tested unit. Found all is functioning properly at this time.
Near Bastrop, TX 78602
Andy
Job Details: 08/11/2020
WASHER MAYTAG MVWB765FW0 Arrived on site for washer noise. Found noise coming from lid latch. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO CONTACT )
Near Austin, TX 78738
Leonardo
Job Details: 08/11/2020
OVEN WHIRLPOOL KOCE500ESS01 Arrived on site to test unit for unit not getting hot enough. Test unit and found bad sensor. Replaced sensor test unit and average temp at 354 set at 350 job complete.
Near Cedar Creek, TX 78612
Andy
Job Details: 08/11/2020
WASHER MAYTAG MVWB765FW3 "Arrived on site for washer locked rotor error code. Attempted to check error codes and found UI unresponsive. Will need to replace UI, control, rotor and stator to complete repairs. Ordering needed part. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11135391 (console)"
Near Austin, TX 78741
Leonardo
Job Details: 08/11/2020
DISHWASHER KITCHENAID KDTE234GPS0 Arrived on site to test unit for not power. Test unit and found melted wire nut at junction box of unit. Replaced wirenut test unit and unit test good job complete.