Arrived on site for no power dishwasher . Found one of the wires had come loose from power cord . Rewired power cord . Unit controls lit up . Ran quick diagnostic wash test . All checked normal. No water leaks detected at this time. Job complete

KOCE500ESS20 Arrived to inspect door damage. I verified the microwave door had a damaged area at the top right. I removed and replaced the door and tested. Operational test good.

"WDF520PADM9 Arrived to instal previously diagnosed and ordered part. I removed the failed drain tube and installed the replacement. I ran the unit through several tests after making a thorough inspection of the sump and other areas, exposed to water and found no leaks after the repair was completed."

KRFC704FPS05 Arrived to instal previously diagnosed and ordered parts. I removed and replaced the RC door and installed the UI. The unit operated as designed and I set it to standard defrost. No leaks observed during service.

"WDT750SAKZ1 Arrived to inspect no heat. F10E2 was the only stored error code and likely generated during initial installation, and I cleared. Within service test mode, all functions of the unit were present and I verified the heater drawing the expected current. Discussion with the customer revealed they pre-rinse quite well. I advised that this is fine and preferable to many customers, as it prevents eventual buildup and odor, but they must adjust the amount of detergent they use, due to less oils and debris for the detergent to emulsify with. I also discussed the benefits of purging the cold water from the hot water supply at the adjacent sink. Operational test good, no leaks observed during service."

"WRF555SDFZ12 Arrived to inspect items freezing in RC. The issue was isolated to the area near the air vent and I advised the customer to keep items away from the area, unless they have a higher sodium or sugar content. I explained that the vent is where all of the cold air for the RC comes from and the customer will attempt the different loading strategy. I also described changing temperature. Operational test good, no leaks observed during service."

"Arrived on site to inspect dryer not operating. Upon further inspection, the customer demonstrated that they can turn the power on, but the dryer does nothing. I disassembled the unit and tested the fuse, cutoff, thermostat and element and found the fuse and element both have failed. I removed and replaced the fuse and element and cleaned the u;it (before & after photos) and reassembled the unit and tested. Unit is operating as designed. No lint observed at the end of service, job completed."

"Arrived on site to install previously diagnosed and ordered parts. Due to the control panel being cracked/broken, control clip being broken, upper rack wheel broken, and inner door panel missing screws, I removed and replaced the control panel, control clip, upper rack wheels and installed screws and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed. Customer advised they performed a wash cycle earlier and the unit did not leak.."

Arrived on site to test unit for Loud noise when its windy outside. Test unit and can hear the damper opening and closing. Customer advised it only happens when its windy. Advised customer to get with the vent people to check damper on the outside and where the wind is coming in from. Job complete.

Arrived on site to relaxed heating element. Replaced element test unit and unit test good job complete.

"Arrived onsite of a vent hood with light that flicker on the low setting upper inspection I found this to be true. I contacted Rich as techline and toll him of my findings and found out that there was nothing I could do to fix the issue it was explained to me that it has something to do with how our power is delivered here in the u.s, the way the bullies pick up the high side of the sign wave more what the low side causing a perceptible flicker i relied this to the customer and advised them to contact whirlpool if they have any questions sr#7736475354."

"Arrived onsite for a DW that is flashing all lights on the console. Upon arrival I ran the unit and found that this did not happen. Due to the seemingly intermittent nature of the issue, I replace the control and tested the unit several time and found unit operating as designed"

Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new door and found the unit sealing up properly now W16VNS0APL1

Arrived on site and replaced previously diagnosed ice door/separator. Unit now working as designed. Job complete.

Arrived onsite and replaced the freezer door to restore ice maker production. Unit is now operating as designed. Advised customer on repair. All checks good.

Arrived onsite and found dishwasher water had not been turned on to unit. Repaired by turning on water to unit. All checks good. Advised customer on repair.

Arrived onsite and found lid unlock failure due to bent lid. Corrected lid to con vex position and function is now restored. Advised customer on repair. All checks good.

Arrived onsite for broken microwave panel and repaired unit with new console. All checks good. Advised customer on repair.

Arrived onsite and replaced left side support and feet. Unit is now operating as designed. All checks good. Advised customer on repair.

Arrived onsite and tested unit for leaking. No leaks detected. Corrected felt pad alignment to improve rotation of drum. Unit is now operating as designed with no leaks. All checks good. Advised customer on repair.

"Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed. AUTHO S84638 ; used 4 W11632139 (Led module) from stock"

"MVW7230HW0 Arrived to inspect shaking. I found the legs were not set correctly and the unit would rock, corner to corner. I corrected the legs and centered the basket within the chassis and re-calibrated. The unit operated in manual and automatic test modes as designed. No leaks observed during service."

"Arrived on site. Replaced left side door hinge,screw and cam tested door operation good.

"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was error code F2E2 for lost communication of UI. Found that the user interface was good and no corrosion was found. I then found that the control was causing the problems. I then ran a diagnostic cycle and found everything operational good. No leaks where observed during service. /

"Arrived onsite for a dryer not heating. I tested the incoming voltage and had 123VAC L1-G, 12VAC L2-G, & 110VAC L1-L2. I reset the circuit breaker and had 243VAC L1-L2. The breaker didnt lock in strong like it should when resetting it. I ran the dryer and lost L2 and could smell a faint electrical smell coming from the wall receptacle. I disassembled the dryer and inspected the L2 circuit at the control and all the heater components. All tested good and visually looked good. I went over all this with the customer and they are going to pull the receptacle and change it then test the dryer and if needed have the breaker replaced. Call complete."

"Arrived onsite for a washer that is not spinning the clothes out when set to the normal cycle. I found spin turned off in the normal cycle and showed the customer. I explained to the customer that the washer will automatically default to what options were selected and run dining the previous cycle. I checked stored error codes and there was a slow fill, off balance, and suds error code. I went over detergent and loading. The customer stated they had just cleaned the hose screens and when I ran the auto test cycle the machine filled properly and worked as designed.

"Arrived on site to diagnose refrigerator that was not cooling. On arrival the unit was powered on but silent. No fans running, no compressor. I power cycled the unit and retested. When I power cycled the unit things powered on, compressor came on, fans were running normally. Advised customer wait 24 hours to see if unit cools and stays cooling. If compressor stays running and unit doesn't cool then customer is advised on needing a Sealed system repair, or possibly a control if unit locks up again. No repair made since unit needs time to run and may be resolved now. Repair completed."

Arrived on site to test unit for unit not getting hot. Test unit and found and glow igniter. Replaced igniter

Arrived on site and replaced previously diagnosed latch. Unit now working as designed. No leaks detected. Job complete.

"Arrived on site to test unit for no ice production. Customer stated she ran a clean cycle and replaced filter and it never produced after that. Found water filter was not installed all the way preventing unit from getting water. Ran diagnostics and found reservoir drain receiving proper voltage(13vac) but not engaging. Removed pump and inspected, found no obstructions. Reassembled and pump now working as designed. Advised to monitor and if unit stops making ice recommend reservoir pump W11542868.

Arrived on site to test unit for water leaking into RC and freezing items. Found drain was restricted and unit way over packed. Accessed drain tube and found it was not sealing properly causing air leak. Also found gap in liner and cabinet. Sealed liner with silicone and sealed drain tube to prevent air leaks. Removed obstruction from drain and unit now working as designed. Advised unit will need to be unpacked a bit to allow for proper air flow. Job complete.

"Arrived on site for lid not locking. Upon arrival test unit and selector knob is not responding. Removed console to access controls. Cleared lint build up from controls board. Found a loose connection. Secured all connections. Test unit and knob now responds. Started several cycles , lid latches and cycles begin every time. Unit is operating as designed. Job complete

Arrived onsite for unit not cooling. Upon arrival inspected unit. Found unit room temperature in both compartments. Checked amp draw on compressor and was .4amps. Checked pressures and was 10psi. Inspected compressor and evaporator compartment and found no signs of dye. Ran nitrogen through unit and found leak at center divider. Removed hinge screw and found screw covered in dye and dye underneath hinge . Called tech line for assistance. Spoke to Andrew SR#7736478302. Submitting pictures. Submitted for review. Whirlpool will contact customer within 3 business dayS

Arrived on site for kerosene smell. Upon arrival inspected unit. There are no gas leaks detected. Test unit and operates correctly. Found that home had lots of staining and varnishing done. The kerosene smell is from chemicals used during home improvement work. Customer states that the smell has slowed. Let customer know that the smell will eventually pass. Unit is operating as designed. Job complete.

Arrived on site for not heating. Upon arrival test unit. Unit tumbles but does not heat. Did polarity test and test failed. There is no voltage from L1-N. Showed readings to customer and Uploaded picture on SD. L2-N is correct with 119v. Customer signed incoming voltage waiver

"Arrived on site for washer making abnormal noise during agitation. Upon arrival confirmed sound during agitation. Found no errors in diagnostics, and found no voltage issues. Inspected rotor stator and slider but found no cracks, breaks, or oil leaks. Retested unit in multiple cycles but couldnt replicate noise. Instructed customer to let us know if issue returned.

Arrived on site and and found Customer complaint was this is the noisiest washer theyve ever owned. Previous washer in the home was 20 years old. Set washer into a diagnostic cycle and didnt find any saved error codes. ran all functions manually and discussed what every noise is And its related function with customer. Discussed correct loading for this model and detergent usage. Washer is operating as designed documented with tech line. 7736475727

"Arrived on site and inspected dishwasher and found right hand side linkage pulleys have broken off of mounting point on dishwasher. After replacement door is working properly. job complete"

"Arrived on site for no water or ice. Tested water dispenser no water dispensing,test measure fill same issue no power to valve,power cycled unit same issue,deli control working correctly,ran diagnostics tested paddle test passed tested force fill working. Exited diagnostics water dispenser working possible issue with controls ran icemaker test passed harvest ran fill failed. Advised customer on replacing controls and heater or just the fill tub heater customer will call into the office if they approve repair.

"Arrived on site for LG refrigerator, inspected unit and work area. Customers complaint was unit not cooling. At arrival unit is on and running, compressor was humming and fans are also operating. No signs of defrost witch means the sealed system has failed and will need to be repaired. Customer has decided to no proceed with repairs. /

"Arrived on site. Replaced deli harness,replaced freezer evaporator fan motor that includes defrost thermistors,powered unit on ran diagnostics all test passed deli ui working as designed.

"Arrived on site to install previously diagnosed and ordered parts. Due to the gearcase, cam and belt failures, I removed and replaced the mentioned parts and calibrated. Tested the unit and found the actuator has failed as well. I removed and replaced the actuator and calibrated again and retested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to diagnose dryer that is not heating at all. Examined unit and found the heating element ruptured. Provided estimate for new heating element. Replaced heater and vacuumed unit out. Tested unit and confirmed proper function. Customer advised they need to clean the vent to prevent any more issues, large lint buildup was present. Repair completed."

"Arrived on site to,install previously diagnosed and ordered parts. Due to the compressor failure, I led and replaced the compressor, access valve and UV dye drier. Vacuumed the system and pressures held good. Installed 8.11oz of R134a refrigerant and monitored pressures. Pressures held good and unit is beginning to cool. No water leaks observed during service, job completed. I recommended they allow the unit to cool for 48 hours before placing items back inside."

Arrived onsite for a wall oven the has no power. Upon inspection I found that they was no power going into the unit at all I checked the that breaker was not tripped I found that it was not but I reset it anyway and tested again and tested l1 and l2 and found no power still. I advised the customer to check the oven circuit.

Arrived on site for dishwasher not cycling properly. Upon arrival found no errors in diagnostics. Found u it could cycle through diagnostic and normal operation settings. Found drain line not properly secure to disposal and added clamp. Also found dispenser clogged with gel soap on rinse aid side. Ordering W10861000 dispenser to fix and rescheduled customer for 05/29/24 to complete repairs. ; ordrng 1 W10861000 (Dispenser)

"Arrived onsite for a refrigerator that is not cooling in both sections. Upon inspection I found that the compressor was kicking on and drawing 20amps on startup and the god dont to 8amps the it shuts off. I tested the unit with a known good start device and found no change. I am ordering a ss (2hrs) and the compressor, evap, r600, access valve, Uv drier and evap. To replace unit office to reschedule ; ordrng 1 W11574734 (COMPRESSOR) and 1 W11598434 (EVAP REPAR) and 1 Accessvalve (Access valve) and 1 Uvdrier (Uv drier) and 1 56grams(R600a) (56 grams (R600a)) and 1 Nitrogen (Nitrogen) and 1 Ss (Ss)"

"Arrived on site to install previously ordered parts. Replaced main control and ui, there is no change. Upon further inspection found harnes inside deli drawer to deli ui is corroded and has broken wires need to order power control and deli drawer. Office to reschedule ; ordrng 1 WPW10624574 (Power supply) and 1 W10815669 (Deli drawer)"

"Arrived onsite for mw not staying on after 2 seconds. On inspection the unit ran the first time, I stopped and retested it. The security time it turn of about 2 to 3 seconds and was making a clicking noise like arcing. I ordered magnetron,cap and diode. Reschedule once parts get in. ; ordrng 1 W11230995 (Magnetron) and 1 W10561770 (Cap) and 1 W11256462 (Diode)"

"Arrived on site to inspect ice machine leaking water. Upon further inspection, I found the bin full of ice and the customer advised that the drain pump isnt pumping the water out all the time. They advised they went to get some ice and found the bottom full of water under the ice. I checked the bin and found no water in the bottom and the unit was making a slab of ice. I allowed the slab drop to the cutter and drained the reservoir and could hear the dr pump kick on and it drained the water. I found the unit is on an RO system and the ice machine drain hose is connected to the main drain line under the sink (photos). The RO system is connected to an adjacent drain line that taps into the main line past the ice machine drain line (photo). I tested the external drain pump several times and it operated as designed each time. Due to the possibility of the external drain pump water level sensor failing, I am ordering the pump and CNOTE-LSO PER CUSTOMER REQUEST and CNOTE-SCHEDULE AFTER 10AM. No water leaks observed during service.; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST)"

Arrived onsite and for no cool in the fridge and found evap frozen through. Harness is good and heater is good. Defrost control regularity error. Ordering control to repair. ; ordrng 1 W11546609 (Control)

Arrived on site for vent hood not turning on. Upon arrival conf8rmed issue and found cause of failure was unplugged harness connection on control. After restoring power I found debris in Motor. After removing debri I found motor still rattling and not getting quieter. Ordering W11035826 to complete repairs. Office to reschedule once availability of part is known.; ordrng 1 W11035826 (Motor)

Arrived onsite for complete no cool on brand new install. Found shorted compressor windings. Ordering sealed system repair. Office to reschedule. ; ordrng 1 W11676464 (Compressor) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 R600a (R600a)

Arrived on site for dishwasher not completing cycles. Upon arrival confirmed issue and found f9e1 in diagnostics. Found sump motor need8ng replacement. K174CK1APL1 with a new sump asm W11416362.

Arrived on site for no cool fridge . Found evaporator cover covered in frost . Steamed out evap . Found heater molex miss pinned . Also light switch missing . Rest of unit checked normal. Ordering switch and heater Call to set return ; ordrng 1 W11562215 (Heater) and 1 W11123941 (Light switch)

"Arrived on site to inspect ice machine with no power. Upon further inspection, the customer advised that with the unit plugged into the outlet behind the unit, it would trip the breaker and not drain. They advised they plugged the unit into the outlet on the wall next to the unit and it would not drain and tripped the breaker again. I unplugged the unit from the external drain pump,and plugged it into the wall next to the unit and found the unit would operate properly. I am ordering the external drain pump,and scheduled return service

"Arrived on site for refrigerator not cooling, dispensing water, or making ice. Upon arrival confirmed complaints and found temps at 41/64 (rc/fc). Found compressor to hot to even get close to while drier was room temp with no heat coming off of it. Found fc evap coil completely dry and rc evap coil partial frosted on the first section of tubing. Found unit had sealed system failure and will need new compressors replacement. Office to reschedule once availability of parts is known.; ordrng 1 W11515413 (Compressor) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 Lokringkit (Lokring kit) and 1 R600 (R600kit)"

Arrived on site for refrigerator not making ice/or dispensing water properly. Upon arrival confirmed issue. Found filter and housing asm receiving water but water pressure would pass through when filter was added. Rescheduled customer to complete repairs with new w11162042 housing.; ordrng 1 W11162042 (Housing)

Arrived on site to test unit for unit giving error code of missed wired unit. Found bad control board will order new board office to reschedule ; ordrng 1 W11647018 (Control board)

Arrived on site to test unit for front left and front right burner burning orange or yellow. Found suds on burner heads. Ordering new burner heads and new valves. Office to reschedule ; ordrng 1 W11338090 (LF and LR) and 1 W11333175 (RF and RR valves) and 4 W11319683 (Burner head)s

"Arrived onsite for a refrigerator that is tripping the breaker. Upon arrival I found that there was no one at the office, I when directly to the apartment and made contact with customer and asked about her refrigerator and she didnt speak English but it seems as though the unit had no issues. Office to reschedule ; O-emld tckt"

Arrived on site to test unit for unit turning off on its own. Found control error and shorted keypad. Will order new console and will repalce console and control board office to reschedule ; ordrng 1 W11600651 (Console)

"Arrived onsite for MW door not closing all the way. On interior this unit is known to have door issues if the installation is not done to factory specifications. Found a 1/4 inch lip on the right side and a 1/8 inch on the left side of the cabinet cutout. The front,of the unit is resting on the lip of the cabinet and causing the door not to shut all the way. Going to level the unit out with shims, I only had to 2 shims today need 4. Rescheduling for Friday. I talked with Gerry about this issue since he has done quit a few these units.; schdld next appmnt for 5/26 FRI !"

Arrived on site to test unit for console rebooting itself and power loss occurring. Advised whirlpool app would need to be downloaded to ensure most current software is updated. Found error f6e0(miscommunication). Ran microwave for 3:30 with no issues. Oven heated to 350 with no safety issues. Would need to contact within operation hours. ; O-emld tckt

Arrived onsite for a dryer that is not drying. The customer stated that the unit seems to dry in every cycle option except the regular selection and when set on regular the clothing will still be very wet when it completes the cycle and shows done. I tested the dryer confirming the customers complaint and found when the dryer is set on regular with the normal option selected the burner will only fire about every 10-15 minutes but on any other selection the dryer cycles normally. I found the moisture sensors not reading correctly because the clothes were not tumbling correctly due to the front leveling feet being lowered to far. I went to adjust the feet and adjusted the front left foot then when adjusting the front right foot the front of the dryer fell to the floor because both leveling feet were stripped. The control and both feet need to be replaced. Ordering 2EA W11444912 leveling feet. RS for Thu 6/1 per the customers request.; ordrng 2 W11444912 (Leveling feet)s

"Arrived on site to inspect washer leaking water. Upon further inspection, I found the unit unplugged and both water hoses disconnected from the unit with the water turned off at the wall. Also found stickers on the left side at the control panel and lid (photo). When I went to reconnect the hoses, I found the hot valve wiggling back and forth. I removed the control panel and inspected the valve and found the hot valve broken (photo). I removed and replaced the valve and reconnected the hoses and turned the water and found no water leaks at the valve. I placed the unit in diagnostics showing no error codes and tested. The water dispensed into the tub with no leaks at the valve. When the unit began to drain, I found water coming from underneath the unit on the right side (photo). I tilted the unit back and found, where the drain pump mounts to the tub, the tub is cracked (photos). I drained the remaining water from the tub and customer placed towels around the unit to catch any water that might still leak. I advised the customer of my findings and advised I would have to order the tub. ordrng 1 W10371566 (Tub)"

Arrived onsite for a refrigerator with all the upper lights in the RC not working. I found the FC light out also. I tested DCV at the FC LED and had correct voltage. I bypassed the FC LED and all the lights started working. The FC LED needs to be replaced. ordrng 1 W10695459 (Module)

"Arrived on site for refrigerator not dispensing ice/water or making ice. Upon arrival confirmed complaint and found the following errors in diagnostics. Errors: 005, 109, 201, 300, 604, 605, 700, 713, 714, 717, 718, 721, 800, 802, 803. After speaking with customer I found door errors, and cooling errors were from customer trying to defrost unit. Found water pressure good to insolation valve but couldnt get water past isolation valve using hose bypass. Found valve sent for repairs was defective and needs to be reordered. ordrng 1 WR57X27487 (Isolation valve)"

Arrived onsite and repaired unit with failed gearcase. Completed repair and tested. Unit is now operating as designed.

Arrived on site for fridge leaking and not dispensing periodically. Also customer is having trouble with deli trays not fitting . Checked all connections in door harness and I back on valve . No leaks found. Found fresh food drain clogged and water at bottom of liner . Steamed both sides of drain . Couldnt feed weed eater line thru drain from either side . Tube is clear . Found drain has collapsed. T

Arrived on site and replaced previously diagnosed compressor. Ran nitrogen throughout system to push out any potential restrictions. Charged with nitrogen to 135psi. Found no signs of refrigerant leaks. Vacuumed system down and charged to specs. Allowed frost pattern to develop and frost developing through evap as designed. Sealed in gal between liner and cabinet. Unit working as designed. Job complete.

"Arrived on site and replaced previously diagnosed LH roller, pin and retention lock. Cabinet was finally cut on arrival. Adjusted unit, doors now closing properly and no longer wobbling. No leaks detected. Job complete."

Talked to nick . Customer had adjusted settings and unit has been functioning properly since last call in . Job complete

Arrived on site for oven not heating properly . Ran temp check . Recalibrated oven up 15 degrees. Did mention door is rubbing on cabinet. Job complete

"Arrived on site. Found a defective bottom hinge assembly,replaced hinge assembly tested door operation good."

"Arrived on site. Found a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed. AUTHO S84638 SR #7736462690; used 4 W11632139 (Led module) from stock"

"Arrived on site for unit fills with water but does not was. Upon arrival ran diagnostics and got error codes F4-E3 motor not operating, Test unit and fills but motor is not energizing. Inspected and test motor and needs to be replaced. Replaced sump and motor W11025157. Test unit and is operating as designed. No leaks present at this time. Job complete"

"Arrived on site to install previously ordered parts. Installed shims, , evaporator motor assembly. Ram diagnostics and all components are operating correctly. Ran ice maker fill test and fills correctly. Test ice box fan and is good. Unit is operating as designed. Job complete"

Arrived onsite for cooktop burner not igniting. On interior found the spark was sparking to the left on the right front burner I adjusted the burner head to make the spark ignite to the left and the burner now ignites. The unit is operating as designed and no gas leaks detected during service.

"Arrived onsite for icemaker not working. On inspection found that the icemaker would not complete harvest test. Replaced the icemaker and retested now it cycles through the harvest test but did not call for water. I installed a new valve and retested and the water came when called. I looked in the FC and saw frost on the front of the racks. I called WP and we found out it was the door. I told the customer about the door and he asked how long to get a door, I said it would take 3 to 6 weeks to get a door. He said he was going back to Costco to have them replace the refrigerator. If they do not replace the refrigerator we will need to order a new fc door.7736462255"

Arrived onsite for a refrigerator to replace the previous diagnosed parts. The customer stated the unit cooled down properly after I temporarily repaired it but it will not dispense ice. I changed out the inverter and tested the auger motor. I found correct voltage to the motor but it would not run. I replaced the auger motor and all is working as designed at this time. Call complete.

"WGD5100HW1 Arrived to inspect no tone. I verified the issue and removed and replaced the UI console and reset the factory wifi issue. The unit resumed normal operation with the expected sound levels being emitted from the control. Operational test good, no gas detected during service."

Arrived onsite for a refrigerator making a squeaking and rattling noise when the RC door is opened. I made sure the unit was level and tightened the lower right side hinge assembly and now the unit makes no noise when either door is opened and closed. Call complete.

"WRT541SZDM01 Arrived to inspect frost. I found the FC was filled with frost and the was partial airflow blockage. The RC door opening, at the lower right side, had substantial gapping and I was able to re-form the metal and use MFG approved sealant to fully seal and correct the issue. I removed the excessive frost from the FC chamber, ensuring full air flow and tested. The unit operated as designed. No leaks observed during service."

Arrived on site to replace shelf that was not seating right since delivery. Found the shelf with the sliding section did not fully extend and was getting caught. Replaced shelf and verified proper operation. Repair completed.

"Arrived on site to diagnose washer that was making noise and not progressing cycles. Customer said it happens when starting and going into rinse sometimes. I tested the unit and after a couple tries confirmed an abnormal sound that sounded like the belt was stretching out and coming off the pulley, likely due to actuator not fully engaging or disengaging. Customer said if they rotate the basket it'll pop and go back to working. I replaced the belt cam and actuator to resolve. Could not duplicate noise after. Repair completed."

Arrived on site to replace all LED lights per service pointer W11606409. Replaced all LED modules and verified proper function. Unit working as designed. Repair completed.

Arrived on site to diagnose range with unresponsive cancel button. Found switch membrane cause of failure. Only cancel button was unresponsive. Replaced membrane and retested. Verified proper function. Repair completed.

Arrived on site for microwave with marks on innner cavity. Upon arrival confirmed issue and found small paint burn mark on back wall of cavity about the size of small pebble.found discolored area was cosmetic and wasnt showing any sign of liner damage our arcing. Customer advised whirlpool was sending her some cosmetic paint to touch up area. Found unit is working as designed. Call complete

Arrived on site. Replaced both damaged doors and nameplate. Job complete

Arrived on site. Replaced both damaged doors and nameplate. Job complete

Arrived onsite for hood light not working and found blown resistor on board for lighting circuit. Replaced control to repair. Advised customer on repair. All checks good.

"Arrived onsite for left oven bake ignitor not lighting gas, found faulty connection causing arc to ground. Secured wiring between the dsi board and ignition. Unit is now operating as designed. Advised customer on repair."

Arrived onsite for unit beeping intermittently when idle. Upon arrival inspected unit and confirmed beeping. Replaced main board due to UI assembly already replaced. Tested unit and found beeping still present. Replaced UI assembly again and beeping stopped. Tested unit and unit is functioning properly. Job complete

Arrived on site for cooling issues on fridge . Found frost building up around door and evap cover . Found small gap at freezer door right bottom corner . Readjusted door at hinge and permagummed under gasket . Door is sealing better . No water leaks detected at this time.job complete

Arrived on site to test unit for gas smell when oven on. Advise customer that the unit will give some gas smell due to the oven turning on and off. No gas leaks at this time.

Arrived on site to replace control board and console. Replaced both parts test unit and unit test good job complete.

"Arrived on site to inspect ice machine not making ice. Upon further inspection, I found the unit turned on and making a loud humming noise. I found a small amount of ice in the bin and frost on the evaporator. I placed the unit in diagnostics and tested and found the recirculating pump making the loud humming noise. I removed and replaced the pump and also found the evaporator thermistor hanging down at the back of the bin and reattached it to the evap tubing. Retested in diagnostics and unit is operating as designed. No water leaks observed during service, job completed. I contacted the builder to advise of my findings and repairs. No one available to sign for the receipt."

"Arrived on site to inspect refrigerator ice maker leaking water. Upon further inspection, I found the customer had a small bowl in the ice bin to catch the dripping water and it was approximately halfway full of solid ice after 3 days of being in the bin. I disassembled the FC section and tested the ice maker and found water beginning to drip at the bottom right front corner (photo) just behind the screw. I removed and replaced the ice maker and tested and it is operating as designed. I lowered the fill at the adjustment screw at the front of the ice maker. No further water leaks observed during service, job completed."

"Arrived onsite for a washer the is making some noise when in use. Upon inspection I ran the unit in diag mode and found the unit makings s slight scrapping noise in spin, I checked the gearcase bout found no leaks I did find some ware on the cam, I replace the cam and tested the unit and found that the unit is operating as designed no leak"