Service History 542

Near Hutto, TX 78634
Andy
Job Details: 04/15/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site to install previously diagnosed separator and add adhesive around top of FC cabinet. Removed failed part and replaced with and added adhesive. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78727
Wesley
Job Details: 04/15/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 Arrived onsite and replaced icemaker and valve due to no fill. Issue corrected. All checks good. Unit is now making ice as designed.
Near Bertram, TX 78605
James
Job Details: 04/15/2020
REFRIGERATOR GE PFD28KBLCTS KD) Arrived on site and tested operation. Found overload tripping within 30 seconds of start up. Ohmed out compressor found to be good. Installed new overload and tested. Found unit working properly. Job complete
Near Austin, TX 78731
David
Job Details: 04/15/2020
OVEN THERMADOR PDR486GDZS "Arrived on site to diagnose range that had 2 issues, first being small oven does not heat and second being front right burner does not ignite. Performed diagnostic and checks. Found bake element in small oven open and does not heat. Broil element is good. Tested burner and can hear clicking / ignition sound coming from inside the unit likely at spark module. Will need to order new small bake element, new spark module and wire for front right switch. Ordered all possible parts. Office to schedule return since there are 3 appliances in this house that need a return visit.; ordrng 1 00189010 (REIGNITING MODULE ) and 1 00189324 (IGNITRR) and 1 00219801 (IGNITOR WIRE) and 1 00219919 (BAKE ELEMENT) and 1 00618624 (IGNITION DEVICE) and 1 00645446 (IGNITOR DEVICE)"
Near Lakeway, TX 78738
Brandon
Job Details: 04/15/2020
RANGE KITCHENAID KFDC506JSS00 "Arrived on site for customer complaint of door being damaged, found new door was damaged in box. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11385801 (OUTER GLASS DOOR)"
Near West Lake Hills, TX 78746
Leonardo
Job Details: 04/15/2020
COMPACTOR WHIRLPOOL KTTS505ESS0 Arrived on site to replace motor gear and switch. Test unit and unit test good job complete.
Near Seguin, TX 78155
Noah D
Job Details: 04/15/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM "Arrived on site to install lights to fix issue with blinking, upon inspection found the freezer and top fridge light out, replaced all lights. Job complete"
Near Austin, TX 78734
Brandon
Job Details: 04/15/2020
REFRIGERATOR KITCHENAID KRMF606ESS01 "Arrived on site to replace fan motor in ice section, I replaced fan motor, unit tested good.
Near Austin, TX 78703
Jacob
Job Details: 04/15/2020
REFRIGERATOR WHIRLPOOL ED5FHEXTS00 "Arrived onsite for unit not making ice. Tested unit, found that ice maker is not working. Ordered parts. Rescheduled with customer. ; ordrng 1 WPW10190965 (icemaker)"
Near Round Rock, TX 78681
David S
Job Details: 04/15/2020
REFRIGERATOR WHIRLPOOL WRT112CZJZ00 "Arrived on site for fridge not cooling right. Temp tested the fridge and freezer, found fridge at 57 degrees and the freezer at -10. I checked the fridge for air flow and found no air flow. Rotated the manual damper control, with no change. I removed the housing and fan that the damper control are attached to. Inspected for any blockages and inspected the damper door. All was working. Removed ice build up from the evaporator and watched for a good frost pattern.reinstalled the housing and gain and checked for air flow in the fridge, getting good air flow and temperature is dropping."
Near Liberty Hill, TX 78642
James
Job Details: 04/15/2020
MICROWAVE KITCHENAID KOCE500ESS05 Arrived on site and tested operation. Found blower making a squeaking sound when running. Accessed blower and found bad bearing. Installed new and tested. Unit tests good. Instructed customer on door switches for microwave and the sensitivity of them due to no door latches. Unit operating as designed. Job complete
Near Liberty Hill, TX 78642
James
Job Details: 04/15/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 "Arrived on site and tested operation. Found unit building condensation in ice bin and under motor plate. Found ice door not sealing to funnel and ice maker over calling for water. Unit will need new ice maker, ice door and plate to repair. ; ordrng 1 W10347055 (plate) and 1 W11294907 (icemaker) and 1 WPW10606117 (door-ice)"
Near West, TX 76691
Jonathan
Job Details: 04/15/2020
REFRIGERATOR MAYTAG MFI2570FEZ06 "Arrived on site to install previously diagnosed parts. Replaced impeller, divider, motor, and washer and tested unit. Unit ran as designed and dispensed cubed and crushed ice. Call complete."
Near New Braunfels, TX 78132
Robert
Job Details: 04/15/2020
DRYER WHIRLPOOL MEDC465HW0 Arrived on job for complaints of noise. Found roller defective and causing noise. Replaced roller from kit. Test operation.
Near Austin, TX 78758
Wesley
Job Details: 04/15/2020
DRYER WHIRLPOOL WED4815EW1 Arrived onsite for stalling motor. And used motor to repair. Also used pads for noise management. All checks good
Near Leander, TX 78641
Lou
Job Details: 04/15/2020
ICE MACHINE KITCHENAID KUIC15PHZS0 "arrived on site to inspect ice machine making too much ice. Upon further inspection, the customer advised that they cleaned the nit recently which is why the unit is empty, but it continues to make ice and won’t stop. I placed the unit in diagnostics and tested and the thermistor showed to be open. I removed and replaced the bin thermistor and tested unit and it is operating as designed. No water leaks observed during service, job completed."
Near Manor, TX 78653
Scott
Job Details: 04/15/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site for wet dishes . Ran diagnostics found dispenser not functioning properly . Replaced dispenser . All checked normal , heater is coming on . No water leaks detected at time of service . Job complete ."
Near Hutto, TX 78634
Andy
Job Details: 04/15/2020
WASHER WHIRLPOOL WTW5000DW3
Near Round Rock, TX 78665
Andy
Job Details: 04/15/2020
WASHER ROPER RTW4516FW2 Arrived on site for washer not adding enough water. Tested and inspected unit and found all operations to be normal. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
Near Round Rock, TX 78664
David S
Job Details: 04/15/2020
COOKTOP JENN-AIR JGD3430GS00 "Arrived on site to install parts that Jenn air set the customer. Removed the cooktop from the counter. And removed the old top, installed the new top with visible lettering. Reinstalled the unit and tested unit operations, all tested good. Installed new knob bezels. Job complete."
Near Austin, TX 78759
Wesley
Job Details: 04/15/2020
REFRIGERATOR WHIRLPOOL WRF560SEYM04 Arrived onsite and replaced icemaker fillarm where it should be and secured door hinge that was loose for right side door. All checks good. Unit is now operating as designed.
Near Austin, TX 78746
Leonardo
Job Details: 04/15/2020
DISHWASHER KITCHENAID KUDL02FRSS2 Arrived on site to test unit for door not closing. Test unit and found spoon blocking top rack from going all the way in hitting tub. Removed spoon test unit an dunit test good job complete and unit draining correctly.
Near Leander, TX 78641
Lou
Job Details: 04/15/2020
WASHER LG WM4270HVA "arrived on site to inspect washer not draining. Upon further inspection, I found the unit outside and only covered by a small plastic piece of matting that covered just the unit top and not the sides.
Near New Braunfels, TX 78130
Robert
Job Details: 04/15/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on job for complaints of no ice production. Found ice stuck in arm stopping harvest. Removed ice and ran test harvest complete. No leaks detected at time of service
Near Dripping Springs, TX 78620
Kevin
Job Details: 04/15/2020
REFRIGERATOR WHIRLPOOL GI5FSAXVY02 "Arrived on site and found compressor is cool to the touch and start device is tripping every few seconds. Replaced start device and compressor is now running normally. No water leaks from connections at time of service, job complete"
Near Belton, TX 76513
Jonathan
Job Details: 04/15/2020
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site for washer that’s popping the breaker. Inspected unit and work area. Unit is plugged into a GFCI breaker outlet. Placed in service diagnostics and found no error codes. Customer advised that the unit we’re going to a spin with a green and white shorted out. Want to check out all of his clothes he was putting into a manual drain in spending it with drain and spin with no problems but when he put he unit into a drain and spin with the clothes, it would shut off the breaker again. I ran the unit through an auto test and unit ran as designed. Placed unit into a manual fill, drain, and then spin. Unit ran as designed. I called tech line and spoke to Chris SR# 7727584715. He advised with all the testing done and no breakers tripped, the issue seemed to be an electrical one with the unit being plugged into GFI breaker. He advised to make no repairs and to have the customer take the unit off of a GFI breaker and place it on a non AFI or GFI breaker
Near Georgetown, TX 78626
Al
Job Details: 04/15/2020
DISHWASHER KITCHENAID KDTE334GPS0 Arrived to inspect dishwasher not starting.Customer was on the phone with CW from office advising he called to cancel service appointment an hour prior.Customer agreed to allow me inside to check the unit.I ran diagnostics test and found door stuck error code 5/2.Ran diagnostics test mode to allow the unit to reset and discovered all functions of the unit work properly.All water lines were dry at the time of service.Job complete
Near Bastrop, TX 78602
Scott
Job Details: 04/15/2020
DISHWASHER WHIRLPOOL DU1055XTSS2 "Arrived on site for dishwasher randomly responding to commands . Replaced control and fuse , still not responding . Will need UI panel . No water leaks detected .please call to set return .; ordrng 1 WPW10021710 (panel-cntl)"
Near Lakeway, TX 78734
Brandon
Job Details: 04/15/2020
VENTHOOD THERMADOR HMCB36WS/01 "Arrived on site for customer complaint of loud noise when using the fan, found faulty fan motor, ordering fan motor. ; ordrng 1 CNOTE (PART RESEARCH ) and 1 CNOTE (ORDER FAN MOTOR )"
Near Dripping Springs, TX 78620
Kevin
Job Details: 04/15/2020
COOKTOP WHIRLPOOL WCG55US6HS00 Arrived on site and found flames are low on every burner. Replaced regulator and this had a small positive effect. Recommended that customer discuss situation with builder and gas company. Fault is not with the cooktop
Near Marion, TX 78124
Noah D
Job Details: 04/15/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site to install console due to miscommunication error and non heating, replaced console and retested. Heat returned. No problems found. Job complete"
Near Paige, TX 78659
Scott
Job Details: 04/15/2020
RANGE WHIRLPOOL WFC150M0EB1 "Arrived on site ,replaced burner harness and both large elements . Tested unit ,all burners are heating normal . Job complete ."
Near Briarcliff, TX 78669
Brandon
Job Details: 04/15/2020
RANGE GE JS645SL3SS "Arrived on site for customer complaint of f350 error code and oven not heating properly, found power getting to cooling fan but fan not turning. Found fan would turn by hand freely. Ordering fan; ordrng 1 WB26X29468 (COOLING FAN)"
Near Georgetown, TX 78626
Cliff
Job Details: 04/15/2020
REFRIGERATOR KENMORE 106.5178241 Arrived on site to diagnose a refrigerator that is not cooling. Found failed compressor relay. Replaced compressor relay No further repairs are needed and no leaks were found at time of service.
Near Austin, TX 78756
Jacob
Job Details: 04/15/2020
DISHWASHER BOSCH SHX45M05UC/50 Arrived onsite for unit not spraying to wash dishes. Looked at unit. Found bits of food clogging the spray arms. Removed food from spray arms. Tested unit. Unit test good. No leaks at this time. Job complete.
Near Austin, TX 78731
David
Job Details: 04/15/2020
ICE MACHINE KITCHENAID KUIC18NNZS0 "Arrived on site to diagnose ice machine not making ice. Performed diagnostic and cycle test. Found unit is fillin and recirculating, but drain pump is dead and does not turn on at all. Checked connector for corrosion and found none. Ordering 1 W10489125 drain pump. Office to schedule return visit with other appliances in house.; ordrng 1 W10489125 (pump)"
Near Seguin, TX 78155
Noah D
Job Details: 04/15/2020
REFRIGERATOR KITCHENAID KFXS25RYMS1 "Arrived on site to inspect fridge for not making ice correctly, upon inspection found the icemaker backed up and not working correctly. Replaced ice maker and retested. No problems found.
Near Austin, TX 78704
Jacob
Job Details: 04/15/2020
REFRIGERATOR KITCHENAID KRFC704FSS02 Arrived onsite for replace door. Replaced door. Tested unit. Unit test good. No leaks at this time. Job complete
Near Austin, TX 78744
Kevin
Job Details: 04/15/2020
REFRIGERATOR WHIRLPOOL WRS335SDHM02 "Arrived on site and inspected refrigerator and found there is a dent on the rear of the refrigerator cabinet. The dent is not in any location that should cause a malfunction for the refrigerator. Documented it with tech line and took a picture, job complete 7727585538"
Near Austin, TX 78717
Paul
Job Details: 04/15/2020
DISHWASHER WHIRLPOOL MDB8959SBS2 Arrived onsite for a dishwasher not starting because some of the selection buttons are not working. I tested the console and all of the selections were working as designed. I ran the diagnostics cycle and cleared the old error codes. The first stored code was an F2E1 that was caused by the previous panel. The unit completed the cycle and worked as designed. Call complete.
Near Austin, TX 78739
Kevin
Job Details: 04/15/2020
DRYER WHIRLPOOL WED7300XW0 "Arrived on site and inspected dryer and did not find any issues, small amount of lint inside the cabinet but no cause for alarm. Dryer is working as intended
Near Cedar Creek, TX 78612
Scott
Job Details: 04/15/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Arrived on site and replaced control,defuser ,UI. Steamed all ice out of freezer . Ran diagnostics , all checks normal . No water leaks detected at time of service . Job complete ."
Near Austin, TX 78749
Leonardo
Job Details: 04/15/2020
RANGE WHIRLPOOL WFE320M0ES2 Arrived on site to test unit for f9 error code misfired unit. Test unit and found burned red wire to terminal block. Will need to order new main harness W11416847 rescheduled ; ordrng 1 W11416847 (MAIN HARNESS )
Near Bastrop, TX 78602
Scott
Job Details: 04/15/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site ,replaced lower#spray arm. Ran diagnostics , alls checking good . No water leaks detected at time of service. Job complete ."
Near Copperas Cove, TX 76522
Al
Job Details: 04/15/2020
DISHWASHER WHIRLPOOL WDF320PADW6 Arrived to inspect dishwasher not draining.Confirmed the complaint and found the hose and pump to be defective.Received authorization from claims department and replaced both.Reassembled and unit tested as designed.Customer satisfied Job complete.All water lines were dry at the time of service.
Near Austin, TX 78746
Kevin
Job Details: 04/15/2020
WASHER LG WM3370HWA "Arrived on site and replaced water level sensor and pressure hose recommended by LG tech line on previous visit. Customer will run some laundry and report back if there is still an issue. No water leaks from connections at time of service, job complete"
Near Paige, TX 78659
Scott
Job Details: 04/15/2020
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site , replaced latch . Ran diagnostics . All is checking normal with washer . No water leaks detected at time of service . Job complete ."
Near Leander, TX 78641
Lou
Job Details: 04/15/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "arrived on site to inspect refrigerator door handle issues. Upon further inspection, I found the RC left door handle loose at the bottom mount. I attempted to tightened the screw but found it was stripped out. I removed and replaced the left door handle and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Round Rock, TX 78665
Andy
Job Details: 04/15/2020
WASHER WHIRLPOOL WTW4950HW1 Arrived on site for washer making noise. Tested and inspected unit and found failed washer plate. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near New Braunfels, TX 78130
Noah D
Job Details: 04/15/2020
OVEN WHIRLPOOL WFE505W0JS0 "Arrived on site to install terminal due to no power on oven, installed terminal and tested. All functions returned. Job complete."
Near Austin, TX 78732
Brandon
Job Details: 04/15/2020
DRYER MAYTAG MEDB835DW4 "Arrived on site for customer complaint of unit not heating, found faulty cutoff, I replaced cut off, unit tested good."
Near Georgetown, TX 78628
Cliff
Job Details: 04/15/2020
REFRIGERATOR THERMADOR T36IB800SP/20 Arrived on site to perform sealed system repair for customer. Replaced leaking fresh food evaporator and filter dryer. Tested unit and found all is functioning properly after pulling vacuum and recharging. No leaks were found at time of service.
Near Round Rock, TX 78664
Chase
Job Details: 04/15/2020
MICROWAVE BOSCH HMC80251UC/01 Unit is installed properly. Job complete"
Near Austin, TX 78746
Kevin
Job Details: 04/15/2020
FREEZER WHIRLPOOL WRS588FIHZ00 Arrived on site and found handle has small divots in it. Also found fresh food door switch is not registering door closed. Edit a shim to the fresh food door and it is now registering closed. Leveled both doors and will need to bring back a new handle to correct issue. No water leaks from connections at time of service.; ordrng 2 W11163764 (HANDLE SS)s
Near Round Rock, TX 78664
Andy
Job Details: 04/15/2020
DRYER LG DLEX2650R Arrived on site for dryer not turning. Upon arrival customer informed that issue is dryer is loud. Tested and inspected unit and found failed rollers. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Leander, TX 78641
Paul
Job Details: 04/15/2020
WASHER LG WT1001CW Arrived onsite for a washer not draining or completing the cycle. I found the tub with water in it. I ran the diagnostics cycle after power cycling the unit and the unit is functioning as designed. The drain pump is working good. Call complete.
Near Austin, TX 78750
Paul
Job Details: 04/15/2020
REFRIGERATOR KITCHENAID KRFC300ESS03 "Arrived onsite for a refrigerator that is not cooling in the RC section and ice is forming on the back. I found the RC at 50 degrees and the FC at -22 degrees. I tested the dampener in service test 121 and the control will only how closed and off, not open. The dampener is in the closed position and is not opening. I called techline and spoke with Chris SR# 7727591571. I gave Chis my voltage readings at the main control to the dampener and he agreed that the one side was a little low at 112VAC but stated it should still work for operating the dampener. He stated that in test 121 when the display reads off the dampener should be opened. Chris advised putting a pencil The dampener needs to be replaced and possibly the main control.
Near Austin, TX 78730
Luis
Job Details: 04/15/2020
REFRIGERATOR LG LFX25978ST/00 "Arrived on site for no cool. Powered unit on compressor powered on making loud odd noise,diagnosed defective compressor. Unit will need updated compressor,jig to run software update,drier,access valve and controls to install updated software. Need AUTHO approval and need 2HRS for repairs; ordrng 1 2HRS and 1 ADH73150208 (DRIER ) and 1 EBR65002714 (CONTROL) and 1 EBR65640204 (COMPRESSOR CONTROL) and 1 JIG (JIG) and 1 NEEDAUTHO and 1 TCA38151706 (COMPRESSOR) and 1 TJ90SF8404 (ACCESS VALVE)"
Near Liberty Hill, TX 78642
James
Job Details: 04/15/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01 KD) Arrived on site and accessed fresh food evaporator. Found evaporator thermistor had shorted. Installed new fan with thermistor harness. Tested operation and found unit working properly. Job complete.
Near Georgetown, TX 78633
Cliff
Job Details: 04/15/2020
DISHWASHER KITCHENAID KDTE204ESS4 Arrived on site to diagnose a dishwasher with a door that is not opening and closing properly. Found left side hinge not on hinge pin. Reset door to proper position and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78724
Jacob
Job Details: 04/15/2020
WASHER AMANA NTW4516FW3 Arrived onsite to replace parts ordered by previous tech. Replaced parts. Tested unit. Unit test good. No leaks at this time. Job complete
Near Austin, TX 78722
Jacob
Job Details: 04/15/2020
RANGE KITCHENAID KSGG700ESS1 "Arrived onsite for front right burner head not lighting. Tested unit. Was a little slow to light, changed burner head. Tested unit. Unit test good. No leaks at this time. Job complete"
Near Spicewood, TX 78669
Luis
Job Details: 04/15/2020
REFRIGERATOR LG LFXS29626S/01 "Arrived on site for a faulty compressor. Removed defective compressor,installed a new compressor and drier,updated software on control with jig,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good unit cooling down correctly"
Near Jarrell, TX 76537
Al
Job Details: 04/15/2020
WASHER GE WHDSR109J8WW "Arrived to inspect GE washer not washing.Removed the front panel and found the motor was simply humming when turned on.The unit was previously worked on by another company who claims they changed the motor and control.There were no signs of any previous repairs to the unit.The unit will need a transmission, capacitor, motor.WH38X10002 Transmission WH20X10063 MotorOffice to reschedule with customer ; ordrng 1 CNOTE (AUTHORIZATION ) and 1 WH12X10462 (CAPACITOR ) and 1 WH20X10063 (MOTOR) and 1 WH38X10002 (TRANSMISSION DISCONTINUED )"
Near Austin, TX 78735
Luis
Job Details: 04/15/2020
REFRIGERATOR KITCHENAID KRFC300ESS01 "Arrived on site for water leaking. Per customer water on floor and ice bin full of water,customer turned water off to unit. Powered on water ran icemaker through a harvest,icemaker dumped ice and filled with water,found no water leaking from icemaker or running through a double fill. Tested water dispenser working,advised customer to watch ice production,and a quick test if problem occurs again."
Near Pflugerville, TX 78660
Paul
Job Details: 04/15/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived onsite for a refrigerator that’s not cooling correctly. I found the FC evaporator coil completely frosted up. I found a block of ice in the bottom of the FC. I found the drain tube restricted and not passing water which is causing part of the issue if not all of the issue. I tested the defrost circuit and the unit is working as designed. The coil and FC need to be completely defrosted and all of the ice removed along with the drain cleared. The customer would then need to see if the issue returns.
Near Manchaca, TX 78652
Kevin
Job Details: 04/15/2020
REFRIGERATOR MAYTAG MRT311FFFH "Arrived on site and inspected refrigerator and found a small amount of frozen condensation inside the fresh food section, took picture. Disassembled freezer and found evaporator looks good, fan is running, drain is clear. Took one picture. There is no frost buildup refrigerator is currently running normally. Job complete"
Near Salado, TX 76571
Jonathan
Job Details: 04/15/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 Arrived onsite for refrigerator that is freezing items. Inspected unit and work area. Found several jars underneath and in front of the damper control as well as food pushed against the back of the refrigerator wall. Customer advised the water filter area had been leaking and freezing. Found water filter not engaged all the way. Tightened water filter and took temperatures. Found RC at 36°F and freezer section at 6°F. Please do not in service diagnostics and tested thermistors and damper control. Found unit operating as designed. Informed issue may have been due to an airflow issue. Went over user care guide and operations to avoid this issue from returning. Unit is working as designed. Call complete.
Near Leander, TX 78641
Paul
Job Details: 04/15/2020
DRYER MAYTAG MED6630HW1 Arrived onsite for a dryer to replace the previous diagnosed parts. I replaced the sensor harness and ran the diagnostics cycle. The unit completed the cycle and all functions are working as designed. Call complete.
Near Austin, TX 78758
Wesley
Job Details: 04/15/2020
WASHER WHIRLPOOL MVWX655DW2 Arrived onsite and found unit control and capacitor and motor had caused failure of spin or agitation capabilities. Replaced motor and control and capacitor. Unit is now operating as designed.
Near Austin, TX 78731
David
Job Details: 04/15/2020
RANGE WHIRLPOOL WEG750H0HZ0 "Arrived on site to diagnose range that customer was having control panel issues. Performed diagnostic and checked for errors and asked for additional info. Customer advised me that the time and date occasionally reset and time doesn’t always stay consistent. Contacted tech line who advise the WiFi should be connected to home network, as unit ties to sync up with world clock. Connected customers unit to WiFi so it could sync. Customer also told me that they hear what sounds like a metallic popping or banging sound sometimes. Sound is likely thermal expansion of the side panels. Tested unit at over 400 degrees and verified the ignition to the gas is normal. All is working as designed at this time. Call complete, no gas leaks."
Near Austin, TX 78735
Luis
Job Details: 04/15/2020
ICE MACHINE KITCHENAID KUID308ESS1 Arrived on site for thin ice. Ran diagnostics weak water flow into reservoir with filter removed and installed diagnosed defective water valve. Removed defective water valve installed a new valve ran diagnostics unit passed all test and good water flow; used 1 W10897719 (VALVE) from stock
Near Pflugerville, TX 78660
Andy
Job Details: 04/15/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM00 Arrived on site to install previously diagnosed harness and thermistor. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Copperas Cove, TX 76522
Al
Job Details: 04/15/2020
WASHER MAYTAG MVW7230HW0 Arrived to inspect washer strike broken.Confirmed the complaint and removed and replaced it.Unit now operates as designed.All water lines were dry at the time of service.Job complete
Near Austin, TX 78731
David
Job Details: 04/15/2020
RANGE WHIRLPOOL WFG710H0AS1 "Arrived on site to diagnose range that the bake and broil element were not working. Performed diagnostic and found power to unit, but regulator not clicking over. Reconnected connectors at regulator and reset GfCI and retested. Unit is now igniting properly and all is working as designed.
Near Leander, TX 78641
Lou
Job Details: 04/15/2020
REFRIGERATOR WHIRLPOOL KSF26C6XYY04 "arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=30 & RC=46. Removed both Evap covers to find no frost pattern on either evaporator. Also found a large amount of corrosion on the RC evaporator line going into the cabinet. I found that the RC evaporator fan scroll and thermistor are bad and need to be replaced. All fans are functioning at this time. I am ordering the compressor, dryer, access valve, RC evaporator, FC evaporator (if needed), RC fan scroll & thermistor. Also ordering a CNOTE-3 HOUR JOB & OFFICE TO SCHEDULE RETURN SERVICE. No water leaks observed during service.; ordrng 1 CNOTE (3 HOUR JOB) and 1 CNOTE (OFFICE TO SCHEDULE RETURN SERVICE ) and 1 TJ90SF8404 (ACCESS VALVE ) and 1 W10316760 (thermistor) and 1 WP2188822 (evaporator) and 1 WPW10143759 (dryer) and 1 WPW10451893 (fan-scroll) and 1 WPW10466675 (compressor) and 1 WPW10643261 (evaporator)"
Near Austin, TX 78731
David
Job Details: 04/15/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ "Arrived on site to follow up on refrigerator that was freezing the reservoir again, and unit was running a lot. Called tech line and spoke to Steve, SR7727591631. Temped unit and found RC to be at 24 degrees, and FC at -3.5. Found that the damper seems to be locked / frozen open and constantly pouring cold air into the RC. Replaced damper control and retested. Damper is now closed and no longer stuck open. Advised customer that they will need to defrost / thaw unit to break any built ice and defrost the reservoir by unplugging and emptying unit doors open for 24 hours. Call complete."
Near Buda, TX 78610
Robert
Job Details: 04/15/2020
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on job for complaints of oven not heating. Found the igniter was not working. job complete."
Near Liberty Hill, TX 78642
Cliff
Job Details: 04/15/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 Arrived on site to replace previously ordered parts for refrigerator. Replaced both pads and tested unit. Found all is functioning properly at this time. User interface was not needed at this time and no leaks were found at time of service.
Near Austin, TX 78734
Luis
Job Details: 04/15/2020
REFRIGERATOR GE GTE21GSHDSS "Arrived on site for door issues. Found if fresh food door is slammed closed freezer door pops open and stays slightly opened,raised from legs of unit,advised tenant to physical close door and not slam fresh food door closed,tested door operation good."
Near Georgetown, TX 78628
Al
Job Details: 04/15/2020
DISHWASHER WHIRLPOOL KDTM354ESS3
Near Seguin, TX 78155
Noah D
Job Details: 04/15/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived on site to inspect fridge for no lights, upon inspection found the freezer light had gone out. Replaced light and retested. No problems found. Job complete"
Near Spicewood, TX 78669
Brandon
Job Details: 04/15/2020
REFRIGERATOR WHIRLPOOL ET1CHMXKB06 "Arrived on site for customer complaint of unit leaking water into fresh food section. Found unit not draining properly during defrost, I removed clog in defrost line and added preventative wire that drops down into drain line so it won’t freeze over again. Tested good."
Near West, TX 76691
Jonathan
Job Details: 04/15/2020
DISHWASHER MAYTAG MDB4949SHZ0 Wrapped on site for dishwasher that’s not washing. Inspected unit and work area. Placed unit in service diagnostics and found an F7 E1 (no heat) error code. Ran unit through an auto test and found the dishwasher not spring. Tested resistance through the motor from the control and found it shorted. Replaced pump and motor and tested unit. Unit worked as designed. Call complete.
Near Austin, TX 78722
Jacob
Job Details: 04/15/2020
RANGE KITCHENAID KSGG700ESS1 Arrived onsite to replace parts. Replaced parts. Tested unit to 450 degrees. Turned off unit for a couple of minutes. And turned back on. Unit turned back on with no issues. Job complete
Near Lakeway, TX 78734
Brandon
Job Details: 04/15/2020
COOKTOP GE JGP933SEK2SS "Arrived on site for customer complaint of front right burner not lighting, found burner head and cap not sitting flush together causing poor lighting. Ordering burner head and cap. ; ordrng 1 WB13T10033 (bnr cap rf) and 1 WB16T10041 (head burner)"
Near San Marcos, TX 78666
Robert
Job Details: 04/15/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived on job for complaints of leaks. Found the drawer leaks will need to order parts. ; ordrng 1 W11318755 (DRAWER )
Near Liberty Hill, TX 78642
James
Job Details: 04/15/2020
DRYER MAYTAG MEDB855DC4 (KD)Arrived on site and tested operation found unit making a loud squealing noise. Checked the blower wheel found one of the retainer clips rubbing on wheel Removed clip and tested operation. Found unit working properly. Job complete.
Near Holland, TX 76534
Jonathan
Job Details: 04/15/2020
DRYER ROPER RED4516FW0 "Arrived on site for dryer that won’t turn off in a time cycle and won’t heat. Inspected unit and work area. Tested voltage at the wall and found 95 V going from L1 to L2. Tested voltage going from L1 to to ground and found 122.5 V. Check voltage going from L2 to ground and found 18.48 V. Tested fuse, element, high limit thermostat and thermal cut off. All tested good. I called Techline and spoke to Kevin SR# 7727590266. He advised I needed 240V going to the timer for the timer to advance, 120 for L1 and 120 from L2. He advised to make no repair and have the customer contact an electrician. Call complete."
Near , TX 78124
Noah D
Job Details: 04/15/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived on site to inspect fridge for no ice production, upon inspection found the ice box fan was not spinning during operation, replaced ice box fan and retested, airflow returned to ice box. Complete"
Near Kyle, TX 78640
Robert
Job Details: 04/15/2020
RANGE WHIRLPOOL WFE515S0EB2 Arrived on job to replace control. After replacement test operation.
Near Leander, TX 78641
Lou
Job Details: 04/15/2020
REFRIGERATOR FRIGIDAIRE FRS3R5ESB4 "arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=26 & RC=46. Removed the evaporator cover and found a block of ice in the upper right corner of the evaporator. I quoted the customer $1,165.18 for service/labor and sealed system parts. No water leaks observed during service, job completed."
Near Cedar Creek, TX 78612
Scott
Job Details: 04/15/2020
OVEN WHIRLPOOL WOS31ES0JS00 "Arrived on site for dead oven . Found thermal fuse blown . Replaced fuse , ran diagnostics and found no error codes . Unit preheated normally. Job complete"
Near Austin, TX 78759
Luis
Job Details: 04/15/2020
REFRIGERATOR WHIRLPOOL WRT318FZDW05 "Arrived on site for cooling complaint. At time of visit unit off due to core t temperature reached,freezer at 0° fresh food at 38° removed evaporator cover,good frost formation on evaporator. Per customer unit will work fine then in the morning temps high but will cool back down. Replaced main control,if problem continues will need fresh food thermistor W11438736"
Near Seguin, TX 78155
Noah D
Job Details: 04/15/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM14 "Arrived on site to inspect fridge for loud sounds, upon inspection found the evap fan hitting ice. Steamed out ice and checked defrost thermistor, no problems found. Customer stated upper area had freezing issues. Techs have installed upper and lower thermistor and Evaps Ordering control . Office to reschedule; ordrng 1 W10811363 (CONTROL )"
Near Georgetown, TX 78628
Wesley
Job Details: 04/15/2020
MICROWAVE KITCHENAID KMBP100ESS01 Arrived onsite and found that the unit will cool itself off after a long cook in accordance with its design. Explained to customer. Also was advised of door alignment issue causing door error. Corrected alignment. All checks good.
Near Georgetown, TX 78628
Wesley
Job Details: 04/15/2020
OVEN KITCHENAID KOSE500ESS00 "Arrived onsite for uneven baking and not holding temp and found unit oven sensor out of range causing temp issues. Replaced oven sensor and calibrated. All checks good, advised customer on repair."
Near Kempner, TX 76539
Al
Job Details: 04/15/2020
WASHER GE GFW480SPK0RR "Arrived to inspect washer not drying.Confirmed there was still lots of water inside the unit that wouldn’t drain.There is no debris inside the pump, it is defective Office has parts ordered.Office to reschedule with customer.Needs more work.Unit will require a drain pump to complete the repair.Ordering WH23X10051; ordrng 1 WH23X10051 (DRAIN PUMP )"
Near Liberty Hill, TX 78642
James
Job Details: 04/15/2020
WASHER MAYTAG MVWB855DC3 Arrived on site and tested operation found no error codes. Did hear clicking noise coming from gearcase Upon further inspection found the gearcase leaking oil. Removed gear case and installed new one. Tested operation and found unit working properly. Job complete.
Near Round Rock, TX 78664
David S
Job Details: 04/15/2020
DISHWASHER WHIRLPOOL WDT920SADM0 "Arrived on site to install previous diagnosed part. Gained access to the UI housing, and replaced with new UI. Reassembled unit and ran a test cycle. All operations tested good, no water leaks .