Arrived onsite for washer making a grinding noise. On inspection this unit falls under the service bulletin W11686045. I replaced the clutch on the unit. Ran the unit in diagnostics mode and it completed with no issues Informed the customer to call if the noise continues. Installed new clutch W10721967

Arrived on site for a refrigerator that is not making ice and instead making ice sheets. Inspected unit and working area. Customer advised that she has had repairs done on this several times before and it seems to overfill during the fill portion of the cycle in the freezer container. I checked the icemaker and found no water present indicating there was not a leaking water valve. I went ahead and replaced the icemaker. I ran the unit through diagnostic testing and jumped the freezer icemaker. I found the unit harvest and fell as designed with no leaks present. The unit is working and operating as designed. Call complete. W11578780

"Arrived on site. Found damaged hinge extension,new door has damaged extension ordering another door. Parts department to make sure part is not damaged uploaded picture of part needed. ; ordrng 1 W11593330 (Frzr door ss) and 1 Makesurehingeassemblyisnotdamaged (Make sure hinge assembly is not damaged)"

"Arrived on site to test unit for not producing ice. Ice maker would not enter diagnostic cycle. Found switch to IM has been turned off. Turned IM on and tested, unit harvested and filled properly. Unit is now running as designed, no leaks detected, no parts installed, job complete."

Arrived on site for dryer not staying on and motor would shut off while ui display acted as though unit was still in operation. Upon arrival found motor windings had failed. Rollers and belt were still intact. Replaced motor w11549461 and wheel wp697772 underW1BDZN0DPL1. Tested dryer and found it working as designed. Call complete

"Arrived,on site for dishwasher leaking, showing f8e4. No water in pan at this time, removed door panel. No evidence of leak. Unit ran all components with no leaks. Gasket has evidence of no sealing properly. Replaced gasket. Verified operation. Call complete. W11483553"

"Arrived onsite for a refrigerator to replace the previous diagnosed parts. I confirmed the compressor was failing mechanically and causing the amperage to rise and trip the overload after it would start running. I tapped the system and found it fully charged. I replaced the compressor and drier. I added an access valve to the new compressor. I used a W11504434 Lokring to mount the drier to the aluminum capillary tube. I vacuumed the system and charged it with 47 grams of R600A refrigerant. I tested the refrigerator and found I had good pressures and good refrigerant flow. All is working as designed. The refrigerator was in the maintenance shop and not connected to water. Call complete. INSTALLED WPW10143759 UV DRIER, W11506635 COUPLER ACCESS VALVE, and W11582592 COMPRESSOR."

"Arrived on site to inspect range control panel not working. Upon further inspection, I tested the panel buttons and all were responding properly. I placed the unit in diagnostics and checked error codes and found F1E0. Cleared the code and I tested both of the ovens and both are operating as designed. I advised the customer that the unit is operating as designed and to monitor the unit. I advised that the error code could have been from a power outage/surge and the panel keys not working couldve been due to moisture getting inside the control and then once it dried out, it began to function properly. No repairs needed at this time as unit is operating as designed. Job completed. No parts installed."

"Arrived on site to test unit for not cooling, tested unit found start device clicking, found compressor pulling 9.5 amps and shutting off on thermal, replaced start device but no change, compressor has a locked rotor and will need to be replaced, ordered compressor, dye drier, access valve, nitrogen and R600, rescheduled for 6/19 installed WPW10197428; ordrng 1 W11635510 (Compressor) and 1 WPW10143759 (Filter drier) and 1 W11506635 (Access valve) and 1 Nitrogen (Nitrogen) and 1 R600 (R600)"

Arrived onsite and found unit operating with nuisance tripping. GFCI breaker is being used. Advised customer that the manufacturer advises that gfci breaker is advised to cause nuisance tripping in the manufacturing literature. Advised using a non gfci breaker to eliminate nuisance tripping. Unit is wired correctly and voltage is correct. No parts used.

On arrival verified complaint of front left burner is missing. After verifiying model and serial I found the part number needed was the w11517959 per sub number. Attempted to install and found some of the spade connectors are arc melted and will need to be replaced as well as the 7959 burner is a dual burner and it needs a triple burner. Part will need to be researched. As well as needing correct main control and harness for burners. Office to reschedule ; O-emld tckt

"Arrived on site to test unit for cracked cooktop, tested unit found not impact fractures but glass cracked under stress around vent, replaced cooktop, while cleaning top noticed and cracked in the glass on front right burner, will need to order a new top to fix unit, ordered cooktop office to reschedule; ordrng 1 W11051484 (Cooktop)"

"Arrived on site to replace previously diagnosed control, suspension, harness, actuator and capacitor, replaced parts and tested, unit is now running as designed, no leaks detected job complete installed W11481722, W11513255, W11513246, W11395618, W11396716"

"Arrived on site for washer not completing cycles. Upon arrival confirmed issue and found internal hinge holder of lid broken and lid not locking correctly as well as an f8e1 error in diagnostics. Tested valve and after 5 minutes cold side valve would fail to open up properly. Ordering W11165546 valve, W11130236 lid and rescheduled customer for 06/21/24; ordrng 1 W11165546 (Valve)"

"Arrived on site to inspect refrigerator with condensation in the freezer section. Upon further inspection, I found frost built up at the opening of the ice chute (phot) and at the top of the FC door the right corner (photo). I placed my flashlight in the FC section and closed the door and found a gap in the FC door gasket top right corner at the center mullion (photo). I adjusted the mullion and cabinet in that upper right corner and filled the gaps in between the liner and cabinet with silicone and tested operations. I found the gasket is sealing properly and the unit is operating as designed. No water leaks observed during service, job completed. W10841140"

"Arrived onsite for repeat defrost issue. Replaced the ui and hv board together for intermittent command issue of not entering defrost long enough often enough to sustain function. Observed defrost in forced defrost mode at time of service. W10852669, W10854027"

On arrival verified complaint of noise. Visual inspection found filter drier is tapping on the side wall. Flexed filter drier out of the way. Unit no longer makes noise. Job complete no parts installed no leaks detected.

"Arrived on site for washer not completing cycles nor draining out the water at all. Upon arrival found f9e1 and a bark one harness to drain, repaired harness and found washer working as designed, call complete"

Arrived onsite for washer making Noise. Found the unit failing and getting a F7E3 when attempting to agitate due to the actuator motor gear stripped and not getting into gear to agitate. I replaced the agitator and tested the unit in diagnostics. The machine completed the diagnostic cycle and worked as designed. No water leaks present at the time of service. Call complete. INSTALLED W11481722 ACTUATOR.

Arrived on site to install door gasket on upper right door. Replaced torn gasket and verified proper fitment. Unit working as designed. Parts used - W11456682.

"Arrived on site to test unit for airplane sound. Upon arrival customer showed me video of the unit with a load, unit had a loud whirring sound. Could not mimic that sound without a load. Replaced gearcase (W11449841) as precautionary. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site for a refrigerator. That is not making ice. Inspected unit and work area. The customer advised that they also are having issues now with items staying frozen or freezing in the freezer section. Advise that certain items are frozen but certain items will not freeze including ice cream. I took a temperature off the freezer section and found it at 21?F. I gained access to the compressor area and found the compressor hot to touch. I checked for any dye could not find any leaks present in the compressor, condenser, or evaporator areas. Ordering all sealed system components in the office will need to contact customer about a return date due to a need for a three hour service and limited parts availability. No parts were installed.; ordrng 1 W11598434 (Evaporator) and 1 W11506620 (Suction line to evap coupler) and 1 LOKRING (LOKRING) and 1 W11574734 (Compressor) and 1 WPW10143759 (Drier) and 1 W11506635 (Access Valve) and 1 Nitrogen (Nitrogen)"

"Arrived onsite and found unit operating with failed control and latch. Replaced control and latch. Unit is now operating as designed. All checks good. W11400681, W10861642"

"Arrived on site to test unit for film under glass, tested unit found glass discoloration under cook top, called tech to see if it could lead to failure per tech line it does not appear to be a manufactured defect SR#7739276587, advised customer to call customer service to see what they can do at this time job complete"

Arrived onsite for previously diagnosis parts. Installed the new damper on to the unit. Tested the damper no more noise from the damper. The refrigerator is operating as designed and no water leaks detected during service. WPW10479155

"Arrived on site for a range that is not heating properly in the oven. Inspected unit and work area. The customer advised that every time she cooks, the cooking is wildly inconsistent. She states that sometimes items are raw in the middle and other times they are completely burned on the top. She advised that more often than not, it tends to burn. I ran the unit up to 350?F and found temperatures fluctuating between 329?F and 383?F averaging a temperature of 356?F. I watched the unit due to full cycles and found similar heating and cooling patterns. I called Whirlpool Techline and spoke to Andrew SR# 7739275637. He advised that the temperature fluctuations were within range and designed to work this way. He did say that during the bake cycles, the bake and broil elements do come on so it is important that items are not too close to the broil element during the bake because it can burn items. He stated this is how the unit is designed to work and that there are no adjustments that can be made to adjust this unit more to the liking of the customer. He stated this is the programming of the unit and that the unit is working and operating as designed. Call complete. No parts were installed."

Arrived on site to test unit for unit not venting correctly. Builder said they failed inspection due to unit not getting correct ventilation. Replaced vent blower and they will test again job complete. W11441128

Arrived onsite for icemaker not producing ice. On inspection the ice bin was 75% full. Called the customer and said that it had started to make ice after the last tech was there. When I removed the icemaker it had just filled the tray with water and was 25% frozen. I reinstalled the icemaker and called for water and it filled up the tray. Called the customer and asked how long the trim on the fc door was lose because the door didnt close all the way with the door trim lose. I reinstalled the door trim on the fc door and the door close correctly now. He is going to dump the ice this weekend in see how well it works. No parts were installed.

"Arrived on site to diagnose refrigerator with damaged door and issues cooling. Customer said at a couple points now there has been low / no ice production, and sometimes it works perfect. I checked average temps and found RC 35, FC -5. Customer told me that things in the freezer have also completely thawed out before, and the ice maker is struggling to keep up when heavily used. I did very a dent on the left door. I'm ordering the left door, ice maker, and main control to resolve unverified intermittent cooling. Office to schedule when parts arrive. ; ordrng 1 W11610996 (Door) and 1 W11574767 (UI) and 1 W11664342 (Main Control)"

Arrived on site to test unit for incorrect wiring on dryer. Upon inspection found multiple wires have exposed wires due to wires rubbing on metal components and rubbing thru the insulation. In turn that caused a short. Replaced terminal block (279320) and repaired damaged wires. Could not fully test unit due to customer stating he will install power cord. Job complete.

Arrived on site for a refrigerator that will not dispense ice. Inspected unit and work area. The customer advised that the same thing has happened where the impeller is completely stripped. I gained access to the impeller and did find the impeller completely stripped on the motor shaft. I went to replace parts and found that I was missing a spacer washer. Ordering the washer and will return with the remainder parts. I rescheduled the customer to 6/18.; ordrng 2 W11378860 (Washer)s

Arrived on site for a dryer that has a broken terminal block. Inspected unit and work area. I did confirm the customers complaint and found part of the terminal block broken causing the unit not to be able to be hooked up properly. I replaced the terminal block and tested the unit. I found the unit working and operating as designed. Call complete.

"Arrived on site to inspect dishwasher with rust inside. Upon further inspection, the customer advised that there is rust on the upper and lower racks. I found several spots where the rack paint/cover had gotten torn and rust was developing (photos). I tested the unit is diagnostics showing no error codes and it is operating as designed. I am ordering the upper and lower racks and office to schedule return service. No water leaks observed during service. No parts installed.; ordrng 1 W10909088 (Upper rack) and 1 W11129404 (Lower rack)"

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed the User interface (UI) and HV control and tested the unit. Unit is operating as designed. I tested the ice maker in test 56-no error codes and test 57-harvest and the ice maker is operating as designed. No water leaks observed during service, job completed. W11634312, W10843055"

Arrived onsite for a dryer that will not dry clothes correctly on any auto cycle and it makes noise. I tested the dryer and it sounds normal at this time. I had the customer listen and he agreed it sounded normal. I did move it and remove stuff from behind it that was possibly causing the noise. I could not get the dryer in diagnostics to allow me to open the door and test the moisture sensors. I tried a back door thru the control and it would fail as soon as encoder appeared on the display. I called techline and spoke with Austin SR 7739273881. Austin had me check continuity and resistance on the sensor circuit and it showed open with nothing across it and open during the continuity test with a wet rag across them and giving a mega ohm reading with resistance. I found the sensor harness bad and it will need to be replaced. Ordering WPW10298258 HARNS-WIRE. RS for Mon 6/17/2024.; ordrng 1 WPW10298258 (Harns-wire)

Arrived on site to replace console. No answer at the door and no answer by phone. Spoke with Melissa from office not answer for her neither. Waited 10 minute and moved on. Office to reschedule ; O-emld tckt

"Arrived on site to test unit for door not shutting. Catch is not opening properly, replaced catch (W11429587) and tested, door is now shutting as designed. Unit is functioning as designed, job complete."

Arrived on site to test unit for fill valve not working. Test unit and found brown wire broken at harness in between the inner door and outer door. Spliced the wires to test to make sure unit will work and unit working correctly. Will need to order new harness office to reschedule ; ordrng 1 W10889940 (Main harness)

Arrived on site to replace right side dryer panel due to damage. Replaced panel and ran unit. Verified noise was gone and unit working as designed. Parts used - W11233548.

WRS331SDHM08 Arrived to drop off part. I turned the bin in to the office and they will install. No access to unit.

Arrived on site for unit not spinning cloths out properly. Upon arrival customer canceled services due to misunderstanding Maytags 10 year warranty on motor and basket. Customer believed the entire unit had a 10 year warranty. Job complete

Arrived onsite for unit not making ice. Unit is owned by a property management group and cant provide POP for unit warranty. Cannot proceed with repair.

"Arrived on site to test unit for no power, tested unit found shorted fuse, replaced and tested but noticed a loud rumble from motor, disassembled unit and found failed motor bearings, replaced motor from job 415298 and tested, unit is now running as designed, job complete installed WP3392519, 279827"

"COMPLETELY DIFFERENT ISSUE FROM PREVIOUS REPAIR. Arrived on site for no cool. Found evaporator cover incased in ice fan running no air flow. Ran diagnostic bimetal reading closed,heater powered on and started defrosting,diagnosed communication issue and unit not entering self defrost. Replaced the ui and main control,customer will defrost unit 24hrs. Used w11567938,w11670354"

"Arrived on site for a rattling sound. Upon arrival, ran vent test and test is poor for electric dryers.test then passes with hose disconnected . Advised customer to have maintenance department clean vent. test unit and makes a slight metal to metal rattling from rear of unit. Pulled unit from wall and sound goes away. Removed blower housing and blower is good with no debris. Recommend replacing hard stiff vent hose with a more flexible hose. Unit is operas designed. Job complete . No parts needed"

"Arrived on site for not draining correctly. Upon arrival, inspected unit. Entire bottom of tub is dry. Inspected valve and is not weeping. Inspected drain hose and is good with correct pour into disposal. Removed pump for inspection and to be sure there is no debris. Cannot duplicate a drainage issue at this time. No leaks present. Job complete. No parts needed"

Arrived onsite for dishwasher performance concerns. Tested and was able to determine all base functions are operating as designed. Advised customer on findings and design and care principles. All else checks good.

Arrived onsite for bad leveling and suspension causing consistent off balance cycles. Replaced the suspension and recalibrated. Adjusted leveling. Unit is now operating as designed. All checks good. W11130362

"Arrived onsite for unit not heating. Ran diagnostics and found stored error 4/2, heating circuit error. Inspected and found disconnected left terminal for heater. Secured and tested. Unit is now functioning properly. Job complete"

"Arrived on site for dryer making a loud noise. Upon arrival found rollers 349241T, belt 341241, and idler wp691366 failing and stuck. Replaced parts and tested unit. Found no failures and unit working as designed. Call complete"

"Arrived on site to diagnose washer that was leaving clothes wet, usually requiring a drain and spin to be run. Checked for errors and found F0E5 error for off balance. I disassembled the unit and checked the drain trap. Found no items in the drain trap, unit draining properly. Found shocks felt a little soft, but basket isn't excessively vibrating when a no load is in it. Unit passed diagnostic test. Blew out pressure line and felt a little pressure that released when I blew through. I advised the customer of my findings and that there are no verifiable broken parts or other errors. Customer is military and says they do wash some heavy loads, so I recommended reducing the load size to prevent the unit from going off balance / banging around. No parts needed. Repair completed."

"Arrived on site to diagnose dryer that was not powering on. Checked voltage and polarity and found that there was no power at the dryer. I found the breaker had tripped, and that it IS a GFCI breaker. I reset the breaker and ran the unit. Found good voltages and polarity at the terminal block. Found amp draw nowhere near high enough to trip, and no verifiable shorts. Advised customer of findings and to consult the builder to replace breaker with either updated GFCI or non GFCI if breaker keeps tripping. Repair completed, no parts needed."

"WRS571CIHZ01 Arrived to inspect no ice. I found the unit initially dispensed, but during testing, the ice door stalled open and the dispenser motor stopped operating. Service test mode showed the UI could see all button presses and I removed the unit from its installation to inspect the main control. Upon moving the machine, the unit started working again. I made inspections of all accessible wiring harnesses and found I issues. I replaced the HV control and tested. I could not get the issue to happen again and advised the customer of the repair. No leaks observed during service."

"Arrived on site for a dryer that is not heating. Inspected unit and work area. The customer advised that a little over a week ago, that when they went to use their dryer, it was like air only and they were not getting any heat coming out of the dryer. Device they tried to shut off the breaker and turn it back on and then it didnt seem to work. She stated that after a few days, they started the dryer again and started finding it heating and operating like it should. The customer did not know exactly what was going on, but we just wanted to have it checked to make sure that the unit was working properly. I checked voltage and polarity and found proper voltage and polarity. I tested the unit on a timed dry high heat cycle and found the unit working and operating as designed. I ran the unit through diagnostics and did not find any stored error codes. I had the customer show me the cycle that she was having problems with. She advised that she normally does the regular and normal setting. I noticed at the top of her dryer that she was using the eco-boost option which lowers the heat of the drum and extends out the drive time an extra 40 minutes. I did explain the eco-boost options to the customer and test of the unit. I found the unit heating and operating as designed on multiple settings. I advise the customer that based on all my checks, the issue would have to be something with the electrical supply due to all of the components on the machine working properly. I advise the customer to contact us if they have any further issues. Call complete."

"Arrived on site to test unit for broken handle,tested unit found cracked handle and vent, ordering handle vent assembly office to reschedule, no parts installed ; ordrng 1 W11730234 (Handle vent assembly)"

ART308FFDM10 Arrived for broken light. I found the switch had failed and I removed and replaced. The issue was resolved and the unit operated as designed. No leaks observed during service.

Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the rotor and test of the unit. I found the unit still would not agitate for spin. Around the unit and diagnostics and did not find any stored error codes. I called Whirlpool Techline and spoke to Rob SR# 7739147877. He had me check resistance on the drain pump and the motor. We found both within range. He had me check for continuity to the clutch and we did not find any continuity. He had me check at the clutch and check for Continuity and we found it open. Stated that the issue was with the clutch and that there have been several out there that have been bad out of the box. He advised that we will need to replace the clutch for repair and that we will need to test the clutch prior to scheduling due to known issues. ordering the clutch and the office will need to contact the customer about a return date due to need for inspection of the part. The customer is requesting earliest available reschedule date due to ongoing issues.; ordrng 1 W10754448 (Clutch) and 1 CNOTE (Check for continuity on the clutch prior to reschedule)

Arrived on site to install previously ordered parts. Replaced slider W10734521 and rotor W107541161. Test unit with a load of laundry. Unit is operating as designed. All remaining sounds are normal. No leaks present at this time. Job complete.

"Arrived on site for dryer with broken timer and knob, upon arrival confirme failure and replaced w11675852 and w11685947. Tested dryer and found it working as designed. Call complete"

"Arrived on site to replace rear left orifices holder and associated screws. Removed cooktop and replaced orifice holder. Used 2 new screws to secure. Tested unit and verified all working as designed. Parts used - 2x W11699921, W10597166."

"Arrived on site to diagnose dishwasher not cleaning dishes. On arrival customer clarified that dishes are not drying well and have not. I examined the unit and found the rinse aid dispenser was empty. Checked cycle settings and found high temp options were also not being used. Ran unit through diagnostics and found no saved error codes. All functions worked properly and heater is coming on and heating properly. Found rinse aid leaking from dispenser and replaced dispenser. Called tech line and advised of findings and confirmed there are no recommended repairs, SR7738383076. Unit is a plastic tub dishwasher and does not dry as well as the metal tub units. Customer is not overall satisfied with the unit, and will need to contact customer service for further assistance. Call completed."

"Arrived on site to install previously diagnosed and ordered part. Due to the lower main harness failure, I removed and replaced the lower main harness and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed. W11509207"

"WDT730HAMZ0 Arrived on site for unit not running. Upon arrival, can consumer cycle and found water valve is not engaging. Inspected unit and wiring to the water valve to be cut. Call techline and spoke with Kirt SR# 7739267561 and approved to replace all parts to fix unit. Ordering W11697178 main harness. Office to reschedule Moving to unit 5312 from 5307 due to new tenants moving into unit 5307. ; ordrng 1 W11697178 (Main harness)"

"Arrived onsite for washer not working. On inspection found that the keys on the UI was not responding to the touch. Went into diagnostics mode and found error F2E1 key stuck error. I went and tested everything the only thing working is the water valve and the drain pump. Could not get the unit to run spin or agitate cycle it just beeped. Pulled the UI off to see if there was any broken wire on the harness or a connector not connected correctly but everything looked good. The ui and control had not made it to shop before the appointment, office to reschedule once all parts are in. No parts were installed. ; O-emld tckt"

"WFG320M0MS0 Arrived on site for gasket issue. Upon arrival, customer mentioned her oven light is not working and that was her primary issue. Ordering W10888179 light bulb. Filament in build was faulty. Customer also mention gasket was faulty. Replaced WPW10535778 gasket. Customer agreed to rescheduled Monday 17th. ; ordrng 1 W10888179 (Light bulb)"

"WDT970SAKZ1 Arrived to inspect no power. I found the junction connector had loosened, causing the unit to loose power. I corrected the issue and the unit resumed all normal functions. No leaks observed during service."

Arrived onsite for refrigerator fc lights not working. On inspection found 1 light was burnt out on the fc side. Changed out the burnt light out and all the lights started to work again. Installed W11683242. The unit is operating as designed. Due to the light being a different style I replace all the lights in the fc at the request of the customer.

"Arrived on site to diagnose dishwasher not starting. On arrival found all buttons and lights flashing and unit wouldn't accept any button pushes. Replaced the control and ran again. Found everything worked except the start button. Replaced UI and tested. Verified proper function with UI and control replaced. Parts used - W11305308, W11368911."

"Arrived on site to test unit for misaligned doors. Upon arrival spoke to contractor and he stated that customer is not happy with the gapping between the french doors. Inspected unit and found all gappings and alignments within tolerance. Stated to customer that unit will not be perfectly aligned at all times and he should allow some tolerance. Unit does not have the manufacturing of a built in refrigerator where their tolerance level is a lot lower. Unit is functioning as designed, no parts installed, job complete."

"Arrived on site to test unit for sparking, tested unit found unit is heating and not sparking, inspected diode and a burn mark on it, replaced and tested, unit is now running as designed, advised customer to monitor, if any issues arise customer will call back, at this time unit is running as designed job complete installed W11256462"

"WMH78019HZ3 Arrived on site for unit making popping noise. Upon arrival, tested unit and found no signs off popping. Unit had stored error for AccuPop error, Exhaust air failure and key short failure. Called techline and spoke with Kirt SR# 7739270674 and ran all troubling procedures and found no indication of unit popping. Have service called documented with techline. Advise customer to monitor unit and have video recording if noise occurs and record error messages that may appear during operation. Unit is functioning as designed. No parts replaced"

Arrived on site to diagnose dryer with issues with interior coatings. On arrival examined unit and found bulkhead had cracked and rusted. Ordering new bulkhead due to rust. Office to schedule when part arrives.; ordrng 1 W11299301 (Bulkhead)

"Arrived on site to install previously diagnosed and ordered part(s). Per techlines recommendations, I tested voltage at the control from the P9-1 to P8-4 and got 121V. With that finding, I removed and replaced the motor, belt switch and fuse. Die to the blower wheel axle being stripped, I replaced the wheel also and cleaned the lint from inside the unit. Reassembled the unit and tested and the unit is operating as designed. I made recommendations for use and care. No lint observed at the end of service, job completed. W11549461, W11662087, WP697772, W10909685"

"Arrived onsite and replaced the panel and handle to satisfy the cosmetic warranty. Unit is now correct. W11104399, W10860958"

"Arrived on to test unit for racks falling off, tested unit found broken stops, replaced and tested unit is now functioning as designed no leaks detected job complete installed:W11545307"

"Arrived on site for refrigerator not cooling. Upon arrival found temps in both compartments around 32. Found a mostly even frost pattern on evap coil but found uv dye around lowside return lokring fitting on evap coil. Called techline and reported findings under Sr#7739269122. Was instructed to order to new coil to complete repairs. Ordering W11562258 evap coil, W11582579 compressor, WPW10143759 uv drier, W10913906 access valve, r600, and office to order lock rings needed. Office to reschedule when availability of parts is known.; ordrng 1 W11562258 (Evap coil) and 1 W11582579 (Compressor) and 1 WPW10143759 (Uv drier) and 1 Needr600lokrings (Need help ordering)"

"Arrived on site for no cool. Compressor not powering on,installed test starter same issue compressor not powering on,ordering another compressor. ; ordrng 1 W11580057 (Compressor) and 1 W11506635 (Access valve) and 1 Wpw10143759 (Drier) and 1 R600a (R600a)"

On arrival verified complaint of not dispensing ice. Found motor is engaging but slipping. Replaced auger motor and rechecked with bin full of ice. Unit now dispenses correctly. Job complete no leaks detected during service installed w11202789.

"Arrived on site to test unit for no operation. Confirmed issue by testing unit, lights in the microwave cabin are not lighting up and unit is making an erratic relay clicking noise. Replaced control (W11325784) and tested, unit is now making a rhythmic relay click. Pinpointed click to the light relay. Checked resistance on transformer, all parts reading properly. Called techline to document SR#7739269800, per techline took voltage at P1 connector and found P1-3&4 read at 60V. P1-4 to chassis is 120V. P1-3 to chassis is 60V. Ordering cavity thermistor and interlock harness. Also ordering additional parts to ensure completion. Ordering parts, office to reschedule.; ordrng 1 W11578578 (Harness) and 1 W11238401 (Light transformer)"

Arrived on site to test unit for element falling inside microwave. Found broken support and replaced support test unit and unit test good job complete. W11724411

"On arrival verified complaint of noise. Replaced gearcase, splutch, and belt per previous diag. Ran component activation and checked for noise. None found. Ran calibration. Job complete no leaks detected during service. Installed w11239857, w10721967, and w11454741"

"Arrived on site for not dispensing ice. Water dispenses good. Upon arriving, test unit and ice paddle energizes when pressed. Ice dispenser motor does not respond. Disassembled unit and found a broken harness wire. Attempted to repair wire but still having issues. Also disassembled ice motor assembly box. Bottom of ice container , ice motor and harness are completely incased in ice. Cleared as much ice as I could. Door is having too many issues. Need to replace FC door. Ordering additional parts to have on hand. Office to reschedule ; ordrng 1 W11566703 (Fc door) and 1 W11684619 (Switch harness) and 1 W10873791 (Ice maker) and 1 W11678273 (Motor box assembly) and 1 W11202789 (Motor)"

"Arrived onsite for a washer to replace the previous diagnosed parts. I replaced the tub, filter, filter screw, basket, gear case, splutch, hub, and wash plate. On arrival this time after raising the top I found that the machine had gotten worse and the tub ring had gotten broke around the back and the suspension was now damaged. I found no issues with the motor circuit from the control. The tub ring, suspension, and control will need to be replaced and the unit tested with a load. Ordering W10849477 tub ring & W11130362 suspension. Marking the rest of the prescreened parts to return. Office to RS. INSTALLED W10721967 SPLUTCH, W10902814 WASHPLATE, W11454734 GEARCASE, W10528947 HUB, W11219115 TUB, W10752719 BASKET, W11568797 FILTER, & WP8533928 SCREW.; ordrng 1 W11130362 (Suspension) and 1 W10849477 (Tub ring)"

"Arrived on site to test unit for shutting off, customer stated that it stays on for 15 minutes and shuts off, tested unit found all thermal sensors good, started unit and noticed that motor switch is not engaging every time, replaced motor from truck stock part 279827 and tested, unit is now running as designed, advised customer to monitor if same issue returns then breaker needs to be replaced,at this time unit is running as designed, job complete installed 279827"

"WOES3030LS01 Arrived on site for unit not powering on. Upon arrival, unit was powered off and breaker was tripped. Turned breaker back on and tested unit for heat. Called for Broil at 550 degrees F for 30 minutes and then transitioned to Bake for 500 degrees F with no issues. Unit is functioning as designed. No parts replaced"

Arrived on site to test unit for unit stopping. Test unit and found if you touch the door while unit is running it stops and acts like the door was opened. Found unit leaning left making door striker not making contact with door latch correctly. Leveled unit correctly and unit test good even you touch or shake door unit doesnt stop job complete. No parts used.

"WFE525S0HS1 Arrived on site for unit showing error F6E1. Upon arrival, customer mentioned the oven will overheat. Even setting it to a low temp preheat, after preheat is finished, customer will notice both elements activated and eventually will trigger F6E1 error. Proceeded to replace W11544349 control. Thermistor reads 10k ohms. Re tested and unit cycled correctly. Unit is now functioning as designed."

"Arrived on site to test unit for no power, customer stated that unit displayed error code onscreen for clothes in unit during clean cycle, when they tried to run clean cycle console would not power on, but they tried it after they returned and its running good, tested unit found F0E7 code present for washer clean issues, do to the erratic behavior that customer explained, replaced control as precautionary, ran a full diagnostics test, all components are activating properly unit is running as designed, no leaks detected job complete installed W11614541"

Unit 10300. Arrived on site to replace damaged lower drawer. Replaced drawer panel and tested. Verified proper fitment. Repair completed. Parts used - WPW10330070.

"Arrived on site to test unit for skipping cycle and illuminating done LED. Entered diagnostics, unit started to fill but would not actuate latch. Replaced latch (W11513246) and control (W11513246) as precautionary, unit now latches properly. Tried to activate drain and spin, unit would not drain. Inspected harness and found broken wire to the drain pump. Repaired wire and tested, drain pump will still not activate. Will need to return with harness and drain pump as precautionary. Ordering parts, rescheduled for 06/17.; ordrng 1 W11643701 (Harness) and 1 W11399437 (Drain pump)"

"Arrived on site to inspect ice machine not working. Upon further inspection, I found the interior light off and no functions at the control panel. I found the unit plugged in so using my outlet tester, I tested the outlet and found no voltage at the outlet. I advised the customer and we checked the breaker and found the GFCI breaker has been tripped. Cycled power to the unit and immediately the external drain pump came on. I placed he unit in diagnostics and tested and the unit is operating as designed and did not trip the breaker. I recommended the customer have the breaker checked/replaced. No water leaks observed during service, job completed. No parts installed."

Arrived onsite for cracked vent assembly in unoccupied unit 2112. Ordering vent assembly to repair. No parts used.; ordrng 1 W11242950 (Vent and handle assembly)

Arrived on site to replace failed oven door handle. Replaced handle W11449263. Unit is operating as designed. Job complete

"WED4850HW0 Arrived on site for dryer not starting. Upon arrival, check thermal fuse and it was an open circuit. Replaced WP3392519 thermal fuse and re tested. Now unit is functioning as designed."

"Arrived on site for not making ice. Upon arrival, inspected unit and ice container is empty. Ran temperature checks and are correct. Ran diagnostics and all current temperatures as well as all average temperatures are correct. Test all fans and sensors and all passed. Replaced icemaker W11557001. Ran test 96 for water fill and 97 for door icemaker fill. Unit filled correctly. Unit is operating as designed. Customer will monitor ice production Job complete"

"Arrived on site to test unit for loud noise. Activated evaporator fan and damper and confirmed with customer that the sound is the damper control. Will need to order damper for return visit. No parts installed, ordering part, rescheduled for 06/10.; ordrng 1 W11164593 (Damper)"

"Arrived onsite for multiple complaints. Customer stated unit makes noise, doors do not close correctly, fingerprint resistant finish is not working and freezer door is building condensation. Inspected and found noise complaint is due to ice box fan energizing. Notified customer that this is normal operating sound. FC door has spring loaded mullion and needs a close, not a door swing. The finish is reacting fine, some of the marks found are due to smudges not prints. With condensation, notified customer that with external heat and high humidity, large kitchen windows facing the unit, condensation can build. Changed horizontal mullion settings to on rather than sensor mode. Customer will monitor. Job complete"

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I disassembled the unit and started to replace the wire harness. During the course of trying to replace the wire harness, I found several connectors missing from the new harness. I spoke to SW and sent her a couple photos. She asked me to verify model and serial information as their model and serial tag is incomplete. I did verify that the model and serial information has been burned up and cannot be read out fully. The customer states that we do have the right model and serial information. However, parts sent out do not indicate the correct information. I spoke to the service management team and they advised that they will need to make some inquiries about this model and parts, and will make a determination on how to continue forward. If proper parts can be found, please schedule service for at least two hours.; ordrng 1 Research (Harness) and 1 Research (Control)"

"Contacted techline and spoke with Brandon, tech recommends to Shim both rear sides, keep current shim on rear left , add thinner wooden contractor-shim on right rear. Adjust both front feet to make unit more flush with cabinet. Does not have adjustable hinge for this model. Recommend to add hinge shim to right door hinge. SR# 7739261038. Office to reschedule ; ordrng 1 WPM0274057 (Hinge shim) and 3 Woodenshims (Wooden shims)s and 2 4387828A (Shim)s"

Arrived onsite for icemaker not making ice. On arrival I temped the freezer and found it to be in defrost after the defrost cycle I noticed the temp to drop to 14 degrees and the icemaker go through a harvest. But found the temp having a hard time to get lower due to the customer having product blocking the back of the freezer. I found the condenser to be a little dusty but not restricted and all fans and sealed system working. I advised the customer to keep the vents clear from product and icemaker was making ice. No water leaks present at time of service. Call complete. NO PARTS INSTALLED