We serviced a
FRIGIDAIRE DISHWASHER
Model FGBD2438PF6A
Near Lakeway, TX 78734
Justin
Job Details: 01/11/2022
"Arrived on site for a dishwasher that was leaking, the element coming off of its track, and the tub being melted through. Upon further inspection I found the element warped and hitting the tub. This was causing the tub to burn and bubble badly. It has melted the plastic and is beginning to make the tub very thin on the burnt spots, and has caused a small leak. I found the unit leaking from a tear in the inlet valve tube as well. Due to this the unit will need a new heating element, tub, and tube. Office to reschedule for a 2 hour job and get autho. ; ordrng 1 154446002 (Tube) and 1 5304502974 (Tub) and 1 AUTHO (AUTHO) and 1 TWOMAN (TWO MAN)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC7HW00
Near Burnet, TX 78611
Cliff
Job Details: 01/11/2022
Arrived on site to diagnose an oven that is not heating properly. Found temp too high and set calibration adjustment. All is working properly at this time.
We serviced a
KITCHENAID RANGE
Model KCGC506JSS00
Near Leander, TX 78641
Kimo
Job Details: 01/11/2022
Arrived onsite to install previously inspected parts. Upon arrival I replaced left side manifold due to it being broken And tested unit and found that the left front burner and the right front burner need to be adjusted for them to ignite. I made my adjustments and tested unit and found that the unit is now operating as designed.job complete.
We serviced a
GE REFRIGERATOR
Model GFSS6KKYCSS
Near Killeen, TX 76549
Tyler
Job Details: 01/11/2022
Arrived on site for refrigerator leaking water. Upon arrival confirmed issue. After further testing I found rc evap compartment had a clogged drain line. Cleared line but after further testing found line collapsed within liner. This is causing air leak plus water not to correctly drain and build up around evap coil and damaged rc fan.
We serviced a
KITCHENAID RANGE
Model KSGG700ESS1
Near Austin, TX 78748
Leonardo
Job Details: 01/11/2022
Arrived on site to replace office holder for right front burner. Replaced orifice holder test unit for leaks no leaks present job complete
We serviced a
WHIRLPOOL OVEN
Model WEE510S0FS2
Near Elgin, TX 78621
Matthew
Job Details: 01/11/2022
"Arrived onsite for range not functioning correctly. Upon arrival tested unit. Controls are functioning correctly. Tested oven at 350 and heated without error. Ran diagnostics and found stored error code F2E1 shorted keypad . Customer noticed intermittent issues after running a self clean cycle. Unit is now responsive. If symptoms persist, recommended replacing console (keypad) and control. Job complete"
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Austin, TX 78738
Brandon
Job Details: 01/11/2022
"Arrived on site for customer complaint of FR burner not igniting, found cooktop is not accessible for us to pull forward to access spark module and remove bullnose, instructed customer to have unit accessible and we can come back with parts. Ordering spark module, ignitor, and switch harness. ; ordrng 1 W11238758 (Ignitor) and 1 W10903728 (Switch harness) and 1 Cnote (Customer will call us once cooktop is made accessible)"
We serviced a
GE DISHWASHER
Model GDF530PSM0SS
Near Austin, TX 78738
Brandon
Job Details: 01/11/2022
"Arrived on site for customer complaint of unit not draining, found failed drain pump, I replaced pump, unit tested good.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW2
Near Austin, TX 78732
David Z
Job Details: 01/11/2022
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW2
Near Austin, TX 78732
Justin
Job Details: 01/11/2022
"Arrived on site for a washing machine that was leaking. We put the unit into diagnostics mode and found no error codes. We then activated all valves and the drain. We found the valves leaking, and the unit leaking from underneath. Upon further inspection we found a water trail coming from under the bottom counterweight, and it was leaking aggressively. This indicates a cracked tub. We will need to order the tub and come back with the valves to install. Office to reschedule with a 2 man and a 2 hour job. ; ordrng 1 W11287253 (Tub)"
We serviced a
WHIRLPOOL OVEN
Model WGE745C0FS01
Near Temple, TX 76502
Jonathan S
Job Details: 01/11/2022
Arrived on site for range both ovens not heating properly. Inspected unit and work area. Performed temperature test in both oven on bake mode at 350?. Found average temperature in upper at 346? and lower at 334?. Calibrated lower oven +20? and lower at +5?. Spoke with customer on temperature and service performed. All tested good.
We serviced a
WHIRLPOOL WASHER
Model WFW9200SQA12
Near Austin, TX 78731
Kevin
Job Details: 01/11/2022
"Arrived on site and inspected washer and found water valve is weeping, filling up tub when washer is not in use. After replacement confirm washer is working normally by running a diagnostic cycle, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Bellmead, TX 76705
Jonathan M
Job Details: 01/11/2022
Arrived onsite for a refrigerator thats still not making ice. Inspected unit and work area. Took temperature and found the freezer at 3?F. Attempted to jump the ice maker and the unit harvested ice. I calle
We serviced a
AMANA DRYER
Model NED4655EW1
Near Austin, TX 78744
Andrey
Job Details: 01/11/2022
"Arrived on site to test unit for no heat, tested unit found all components good, took voltage in outlet, not getting voltage on L1, outlet only receiving 120VAC, advised customer to call electrician to resolve issue, job complete"
We serviced a
WHIRLPOOL WASHER
Model MVW6230HC0
Near Austin, TX 78744
Andrey
Job Details: 01/11/2022
"Arrived on site to test unit for broken latch, tested unit found strike and latch broken, replaced parts tested unit, unit now running as designed
We serviced a
WHIRLPOOL OVEN
Model WEE510S0FS2
Near Austin, TX 78744
Leonardo
Job Details: 01/11/2022
Arrived on site to replace terminal block. Found black wires coming from range are melted will need new harness office to reschedule ; ordrng 1 W11568999 (Main harness)
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Waco, TX 76708
Jonathan M
Job Details: 01/11/2022
Arrived on site for a washing machine that wont drain and finish out the cycle. Inspected unit and work area. Found the unit immediately going into a drain when the unit was turned on due to standing water at the bottom of the washer. Attempted to drain the washer and found very little water coming through the drain hose. Used a shop vac to suck out most of the water and removed the hose underneath the tub. Found fabric clogging the drain hole on the tub causing very little water to get through. Removed obstructions and tested the unit. The unit began to work as designed. The unit is working as designed. Call complete.
We serviced a
KITCHENAID MICROWAVE
Model KMBT5511KSS00
Near Austin, TX 78703
Leonardo
Job Details: 01/11/2022
Arrived on site to test unit for door rubbing. Will order new door. ; ordrng 1 W11453247 (Door)
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Austin, TX 78741
Jacob
Job Details: 01/11/2022
Arrived onsite for unit not locking. Looked at the unit and saw that the strike was broken. Was not sent with strike. Ordered part. Office to reschedule ; ordrng 1 W11091027 (Strike)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Elm Mott, TX 76640
Jonathan M
Job Details: 01/11/2022
Arrived on site for a washing machine thats not agitating. Inspected unit and work area. Customer advised the unit seems to attempt to try to censor clothes but then makes a clicking sound and does not complete her cycle. Ran the unit through diagnostics and found in F5 E1 (lid switch fault) error code. Attempted to test delete log in diagnostics and found that even with the door shut that the unit was not registering the door shut. Replaced latch and tested the unit. The unit began to work as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM05
Near Temple, TX 76502
Jonathan S
Job Details: 01/11/2022
Arrived on site for refrigerator not cooling. Inspected unit and work area. Found no lights or power. Traced voltage from outlet to power cord. Found damaged power cord (see sd-picture). Will need to replace power cord harness. Office to schedule return when ETA is available on part..; ordrng 1 W11218404 (Power cord harness)
We serviced a
WHIRLPOOL WASHER
Model MHW5500FW1
Near Austin, TX 78705
Jacob
Job Details: 01/11/2022
Arrived onsite to replace the ui panel. Replaced part. Tested unit. Unit tested good. No leaks at this time. Job complete
We serviced a
GE REFRIGERATOR
Model GSL25JGCCLS
Near Leander, TX 78645
Justin
Job Details: 01/10/2022
"Arrived on site for a refrigerator that was not producing ice. I jumped the IM and could hear the gears turning and catching, but not harvesting. This indicates a faulty IM. I replaced the IM and then jumped a harvest again. I found it now running as designed. Call complete."
We serviced a
WHIRLPOOL COOKTOP
Model KCGS956ESS02
Near Austin, TX 78717
Wesley
Job Details: 01/10/2022
Arrived onsite and found cosmetic defect of factory cooktop coating roughing off noticeable from install. Ordering new cooktop to repair. Office to reschedule. ; ordrng 1 W10722087 (Cooktop)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS00
Near The Hills, TX 78738
Luis
Job Details: 01/10/2022
"Arrived on site for no ice. Found icemaker plastic tray broken from motor housing,diagnosed unit will need a new icemaker. Installed a new icemaker ran diagnostics icemaker passed,ran fill test passed.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Buda, TX 78610
Leonardo
Job Details: 01/10/2022
Arrived on site to test unit for unit not heating correctly or maintaining temp. Test unit and found unit working as designed at this time. Oven got to 350 and maintained an average temp of 353?. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSF705HBS00
Near Marble Falls, TX 78654
Cliff
Job Details: 01/10/2022
Arrived on site to diagnose a refrigerator that is not cooling properly. Found defrost failure in rc caused by miscommunication between sensors and controls.
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Wimberley, TX 78676
Andrey
Job Details: 01/10/2022
"Arrived on site to replace heater per service pointer, replaced heating element, tested unit,unit running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS2
Near Cedar Park, TX 78613
Kimo
Job Details: 01/10/2022
Arrived onsite for range oven not igniting. Upon inspection I found that the oven gas valve had voltage but would not open.Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017FS0
Near Cedar Park, TX 78613
Kimo
Job Details: 01/10/2022
Arrived onsite for microwave not heating. Upon inspection I found diode swollen. And mag rusty at magnets. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Hutto, TX 78634
Jimmy J.
Job Details: 01/10/2022
"Arrived on site for Vibration, Walking or Off Balance - Front Load Washer. Ran diagnostics and no error codes came on. Ran auto diagnostics and no vibration detected. Found the two front mounting screws (#12 - 3/4) that secure the pedestal to the washer were missing from the front mounts. The rear two screws were installed, but front were not. This is what is causing the washer to walk and vibrate when going into a spin.
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ0
Near Pflugerville, TX 78660
Wesley
Job Details: 01/10/2022
"Arrived onsite and found unit operating as designed, however unit oven would not bake on demand one time over the holidays. And it was not even attempting ignition. Advised customer on resetting control for non mechanical failures with a 5 minute reset to drain the capacitors. All checks good. Unit is otherwise operating as designed."
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW2
Near Austin, TX 78756
Tyler L
Job Details: 01/10/2022
"Arrived on site for complaints of not spinning out, not draining all the way. Found unit to be stacked with dryer. Put unit in service mode and tested with quick cycle. Sounded like the water didnt fully drain out. Tested manually by filling with water, then calling for spin. Before spin, water did drain, but not completely. Found drain clear. Will need 2 man and control board to complete repair. No water leaks detected, job complete.; O-emld tckt"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Austin, TX 78738
Brandon
Job Details: 01/10/2022
"Arrived on site to replace heater under special project, after replacing, unit tested good."
We serviced a
WHIRLPOOL WASHER
Model LLR9245DQ0
Near Austin, TX 78736
Kevin
Job Details: 01/10/2022
"Arrived on site and inspected washer and found it is full of standing water. Found lid latch has broken. After replacing it washer will now drain and spin properly. Sent a short video to KV/AHS of washer spinning and draining, job complete"
We serviced a
KITCHENAID RANGE
Model KSEG700ESS4
Near Austin, TX 78747
Kevin
Job Details: 01/10/2022
"Arrived on site and inspected range and found customer does not like how hot each element gets. Observed elements while heating and on the low setting element is off for a longer interval than the high setting. This is normal and how the cooktop relegate the temperature. Explain that there is no adjustment, Other than the elements off and on interval. Range is operating as intended, job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Marble Falls, TX 78654
Cliff
Job Details: 01/10/2022
Arrived on site to diagnose a washer that is not cycling properly. Found timer control preventing proper operation and it will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W11574590 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ06
Near Briarcliff, TX 78669
Luis
Job Details: 01/10/2022
"Arrived on site for odor complaint. Customer found cause of odor,removed bottom grill cover no odd odor from drain pan,gave customer advise on how to remove odors from fresh food compartment.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78748
Jacob
Job Details: 01/10/2022
Arrived onsite for the the red bracket had falling off and got melted by the element. Customer showed that the bracket on the very top rack had broken off. Ordered parts. Took pics of the parts that are messed up. Office to reschedule ; ordrng 1 W11202101 (Cup guard) and 1 W11184071 (Hanger tube) and 1 W10830577 (Front hanger)
We serviced a
WHIRLPOOL OVEN
Model WFG525S0JS1
Near New Braunfels, TX 78132
Andrew
Job Details: 01/10/2022
Arrived on site to test unit for dent. Found oven bottom was bent on right corner. Straightened bottom out. Customer also stated cooktop flames were too high. Adjusted flames to customer preference. No leaks detected. Job complete.
We serviced a
FRIGIDAIRE DISHWASHER
Model FPHD2491KF0
Near Austin, TX 78728
David Z
Job Details: 01/10/2022
"Arrived on site to diagnose dishwasher with door dropping due to what seems like a loose cable. Found the left door spring and cable dangling due to broken spring. Advised repair needed would be to repair the door spring.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Paige, TX 78659
Matthew
Job Details: 01/10/2022
Arrived onsite to replace previously diagnosed parts. Replaced fill valve. Tested unit and unit is functioning properly. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBE00
Near Buda, TX 78610
Jacob
Job Details: 01/10/2022
"Arrived onsite for the middle drawer being stuck and couldnt pull the drawer out completely. Looked at the unit and saw the wire was stuck underneath the evaporator cover in the back. Pulled the drawer a little harder to get the wire on the right freed up. Was able to get the drawer to come fully out. And put the wire back with cover as well. Tested the drawer, drawer tested good. No issues at this time. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Wimberley, TX 78676
Andrey
Job Details: 01/10/2022
"Arrived on site to test unit for RC lights not working, customer wasnt aware that the FC light was out too, replaced FC led module per SP W11460554B, all lights returned to normal operations, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Austin, TX 78749
Luis
Job Details: 01/10/2022
"Arrived on site. Per tenant unit making too much ice,found shut off arm not fully inserted to housing,installed arm fully to housing,ran diagnostics all test passed,no ice build up on evaporator"
We serviced a
KITCHENAID COOKTOP
Model KCES550HSS00
Near Dripping Springs, TX 78620
Andrey
Job Details: 01/10/2022
"Arrived on site to replace previously diagnosed cooktop, replaced cooktop, tested unit, unit is now running as designed
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Leander, TX 78641
Kimo
Job Details: 01/10/2022
Arrived onsite for range not igniting. Upon arrival I check the gas supply and found that it was shut off. I turned it on and tested the oven and found that it is now igniting. I tested the cooktop and found none of the burners sparking I checked that the harness between the igniters and the spark module had continuity and found that it did. Checked voltage in to module and found good voltage there. I am ordering 1x wpw10110523 spark module. Office to reschedule.; ordrng 1 WPW10110523 (Spark module)
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW5
Near Round Rock, TX 78665
Jimmy J.
Job Details: 01/10/2022
"Arrived on site for Visibly Failed, Broken or Missing Parts - PRE-ID Lid. Found lid cracked at both hinges. Removed four torque screws and removed lid then installed new lid. Placed in diagnostics to test lid latch and ensure new lid was locking. Lid latch locking lid and working as designed. Placed in diagnostics and ran error codes. Lid latch error and stuck ui button came up. Cleared error codes. Washer running as designed. Job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404ESS3
Near Austin, TX 78723
Matthew
Job Details: 01/10/2022
Arrived onsite to replace previously diagnosed parts. Replaced insulation. Charged customer for previous visit sump and motor installation and will as todays insulation. Customer stated he is having door closing issues. Inspected unit and found unit not leveled. Gap to the right. Adjusted legs. Latch may need to be replaced. If leveling adjustment did not correct issue will need to order and replace latch. Customer will monitor. Job complete
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near Austin, TX 78745
Kevin
Job Details: 01/10/2022
"Get picture of model and serial number on return visit, door is separating, will need to rebuild it. Glass bracket needs double-sided tape otherwise it will not attach.; ordrng 1 WPW10535793 (Glass door) and 1 W11389703 (Bracket) and 1 W11105139 (Needs double sided tape Glass) and 6 WP3400832 (Screw)s and 1 W10535747 (Handle) and 2 W10857234 (Hinge)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near New Braunfels, TX 78130
Noah D
Job Details: 01/10/2022
"Arrived on site to inspect unit for not turning on, upon inspection found the upper panel shorted causing the unit to fully illuminate upper panel. Ordering ui and control. Office to reschedule ; ordrng 1 W11445501 (Control) and 1 W11440170 (Console cap) and 1 W11131368 (Ui housing)"
We serviced a
WHIRLPOOL MICROWAVE
Model KMHC319ESS0
Near Austin, TX 78756
Tyler L
Job Details: 01/10/2022
"Arrived on site for complaints of MW shutting off or not starting at all. Found interlocks with burn marks on some of the terminals. Installed new interlocks and tested unit. MW now functioning as designed. Tested with cup of water to ensure heating function.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Austin, TX 78717
Wesley
Job Details: 01/10/2022
Arrived onsite for ongoing ui glitching. Panel unresponsive and has to be reset to restore function. Ordering ui console to repair. Office to reschedule. ; ordrng 1 W11297728 (Console)
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS2
Near Buda, TX 78610
Leonardo
Job Details: 01/10/2022
Arrived on site to test unit for oven not igniting. Test unit and found bad glow igniter. Replaced glow igniter. Test unit and unit test good job complete.
We serviced a
KENMORE REFRIGERATOR
Model 106.5950299
Near Harker Heights, TX 76548
Al
Job Details: 01/10/2022
"Arrived to inspect side by side refrigerator cooling issues. Confirmed the compressor would power on for 3-5 seconds and then turn off. The voltage at the outlet was 121 and polarity was good. Amp draw on the compressor (red wire) reached 18.59 , both compartments were 74 degrees. Communicated with SW in management thread and SW confirmed this would be a sealed system issue. .order Evaporator, compressor, start, capacitor, access valve and dye drier per SW. office to schedule return services and assign SS tech, 2 hours and authorization ; ordrng 1 8201799 (COMPRESSOR START CONTROL) and 1 FFI10HBX1 (COMPRESSOR) and 1 8201786 (RELAY/OVERLOAD) and 1 Research (Evaporator)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78745
Jacob
Job Details: 01/10/2022
Arrived onsite to replace heating element as per whirlpool project. Replaced the heating element. No issues at this time.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Leander, TX 78645
Justin
Job Details: 01/10/2022
"Arrived on site for a refrigerator leaking water. Upon arrival the customer showed me water in the bottom of the RC, and water that was leaking from the IB area. He also stated that the unit has been having intermittent power issues. He found that the unit will stop running (cooling, lights, etc.), but the UI would still function. I checked temps and found the FC at 3?F, the RC at 31?F, and the IB at 8?F. Upon further inspection I found the drip pan in the RC frozen over. I gained access to the pan and found a water bottle cap blocking the drain. I removed the cap and then steamed out the pan and drain. I ran water down the pan and verified it flowed correctly, and was draining. I did gain access to the crisper drawer UI and found it good. Will be bringing back parts for the IB dripping. I advised the customer that if it continues to happen to let us know. I could not replicate this during the service. Office to reschedule and get authorization.; ordrng 1 WPW10624574 (Power Supply) and 1 W10804160 (LED Supply) and 1 AUTHO (AUTHO)"
We serviced a
JENN-AIR OVEN
Model JJW2830DP02
Near New Braunfels, TX 78132
Andrew
Job Details: 01/10/2022
Arrived on site to test unit for error code f2e1(stuck/shorted key pad). Found console not responding. Needing console to fix issue.. ; ordrng 1 W11236888 (Console)
We serviced a
JENN-AIR MICROWAVE
Model JMW3430DS01
Near Dripping Springs, TX 78620
Andrey
Job Details: 01/10/2022
"Arrived on site to test unit for F2E1 error, tested unit found code present, replaced control board did not fix the issue will need UI to fix issue,; ordrng 1 W11236885 (Control panel)"
We serviced a
WHIRLPOOL RANGE
Model KCGC506JSS
Near Driftwood, TX 78619
Andrey
Job Details: 01/10/2022
"Arrived on site to replace previously diagnosed igniter, igniter came in damaged in package, need new igniter to fix issue, office to reschedule ; ordrng 2 W11238758 (Igniter)s"
We serviced a
WHIRLPOOL RANGE
Model KFGC558JSS00
Near Dripping Springs, TX 78620
Andrey
Job Details: 01/10/2022
"Arrived on site to test unit for left oven not igniting, tested unit found igniter sparking but not firing, used lighter to see if burner receiving gas, the burner fired but after the igniter sparked 3 times, it shut off the gas, spoke to LC to verify my findings, will need new sensing bake igniter and DSI spark module to fix issue, office to reschedule ; ordrng 1 W11355922 (Bake igniter) and 1 WPW10511278 (DSI board)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near New Braunfels, TX 78130
Noah D
Job Details: 01/10/2022
"Arrived on site to inspect unit for not allowing the water in due to a sensing issue, upon inspection found the units clutch not engaging slider, replaced both and tested unit with no issue. Complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Austin, TX 78739
Leonardo
Job Details: 01/10/2022
Arrived on site to test unit for unit not heating after running for longer then 1 minute. Test unit and found fan not coming on to keep magnetron cool so magnetron over heating. Will need to replace fan ordering new fan office to reschedule. ; ordrng 1 W11441128 (Blower)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM00
Near Lakeway, TX 78734
Luis
Job Details: 01/10/2022
"Arrived on site for cooling complaint. Found freezer not freezing correctly,removed cover found frost formation only half way on upper coil inlet diagnosed a leak in the system
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Austin, TX 78737
Luis
Job Details: 01/10/2022
Arrived on site. Found issues with brackets adjusted lower bracket on cabinet tested unit unit working as designed
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Andice, TX 78628
Jonathan S
Job Details: 01/10/2022
"Arrived on site for microwave oven combo for screen freezing and not allowing to make selections. Customer stated they reset unit at circuit breaker and no issue since. Inspected unit and work area. Performed diagnostics mode and checked fault code history, none stored. Performed manual components activation and tested components. Placed item in microwave and tested heating operation. Found unit operating as designed. Called Whirlpool safety team and spoke with Jennifer. Informed on service performed. (Sr# 7732619323)."
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GBS0
Near Austin, TX 78757
David Z
Job Details: 01/10/2022
"Arrived on site to diagnose leaking dishwasher. Found leak coming from diverter on sump while unit is in use. Replaced sump and motor and retested. Verified unit working as designed with no further leaks.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Georgetown, TX 78628
Jonathan S
Job Details: 01/10/2022
"Arrived on site for refrigerator not dispensing water. Customer stated that unit is connected to filtration system. Inspected unit and work area. Found UI separated, removed UI and corrected. Bypassed filter head and tested dispenser operation, found no water. Performed diagnostics mode and tested dispenser and found control recognizing dispenser operation. Gained access to inlet valve and disconnected water line going to valve and found water. Measured voltage to valve with dispenser activated and found 120 volts. Found failed inlet valve.Removed failed IV and installed new. Tested dispenser operation while monitoring for possible water leaks. Assembled unit and tested operation again. All tested good, no water leaks detected. Informed customer to leave bypass for filter since connected to filtration system.
We serviced a
MAYTAG WASHER
Model MVWB865GW1
Near Robinson, TX 76706
Jonathan M
Job Details: 01/10/2022
"Arrived on site for washing machine thats not spinning and its flashing an F7 E9 error code. Inspected unit and work area. Ran the unit through diagnostics and found an F7 E3 (motor drive module over current), F7 E9 (locked rotor), F7 E8 (motor stator over temperature), and F2 E1 (UI stuck key) error codes. Test of the unit Anna manual high-speed spin and found that the unit would not spin for more than half a second and would stop. Went through all stages of the motor testing in the taxi and found proper resistance in the motor. Checked resistance through the motor at the control and found resistance readings jumping around but staying within proper resistance ratings. Spoke to PR and was advised to replace the control due to potential issue with the control and if they did not fix the issue, and said order the harness. Replaced the control and tested the unit. The unit was able to sustain a high-speed spin for 3 1/2 minutes without a fault. Were in the unit for an auto test and the unit ran as designed. Advise the customer to run several loads and to call back if they have any further issue. Call complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Cedar Park, TX 78613
Justin
Job Details: 01/10/2022
Arrived on site to install the heater per special project. I installed the new heater and then tested the unit while monitoring amp draw. I found the heater running as designed. No leaks observed at the time of service. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Copperas Cove, TX 76522
Tyler
Job Details: 01/10/2022
Arrived on site for dishwasher not turning on. Upon arrival confirmed complaint. Found no voltage going to terminal. Found secondary light switch wired to unit turned off. Also found after restoring power that unit had loose wire nut connections. Reconnected wiring and tested unit. Found no leaks during tests. Unit now functioning as designed. Call complete
We serviced a
GE RANGE
Model JGBP28SET2SS
Near Kyle, TX 78640
Tyler L
Job Details: 01/10/2022
"Arrived on site for install of previously diagnosed parts. Found the spades did not fit the new spark module. Found outputs of the ignition module open, ordered ignition module part number WB13K10051 TWICE. GE has subbed part number to WB13K10054, output terminals are 3/16 th. existing ignitor wires and new ignitor wires are 1/8 th, unable to use subbed part number. Part number sent to in house research. ; O-emld tckt"
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS3
Near Austin, TX 78749
Leonardo
Job Details: 01/10/2022
Arrived on site to test unit for unit not heating. Test unit and found bad high voltage. Will need to replace magnetron capacitor and diode
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near New Braunfels, TX 78130
Noah D
Job Details: 01/10/2022
"Arrived on site to inspect unit for not making ice, upon inspection found the unit not turning causing the issue, replaced ice-maker and tested. All functions worked normally. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Georgetown, TX 78626
Lou
Job Details: 01/10/2022
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the FC drawer slides and tested. Drawer is closing as designed. Due to the unit not defrosting, I tested the element and it was within ohms range. Tested voltage at the element and got 0V. Tested voltage at the hv control P1-2 to P2-7 and got 0V. I advised the customer of my findings and am ordering the HV control and CNOTE-AUTHORIZATION. Office to schedule return service due to the availability of the part. No water leaks observed during service.; ordrng 1 WPW10675033 (Hv control) and 1 CNOTE (AUTHORIZATION)"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Austin, TX 78747
Leonardo
Job Details: 01/10/2022
Arrived on site to replace igniter module. Replaced module test unit and unit test good burner igniting correctly job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78723
Matthew
Job Details: 01/10/2022
"Arrived onsite for washer not cleaning clothes properly. Upon arrival tested unit and found not actuating. Inspected underneath unit and found faulty actuator. Per Whirlpool service pointer, must replace actuator. Replaced actuator and tested. Unit is functioning properly. No error codes at this time. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near New Braunfels, TX 78130
Noah D
Job Details: 01/10/2022
"Arrived on site to inspect unit for leaking air into ice maker causing clumping, upon inspection found the ice door cracked on top section causing issue, replaced ice-door and tested. No issues found. Complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Killeen, TX 76549
Tyler
Job Details: 01/10/2022
Arrived on site for washer not turning on.
We serviced a
GE DRYER
Model GFDN100EL0WW
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 01/10/2022
Arrived on site to diagnose a dryer that is not starting. Found contacts on plug corroded preventing proper contact with outlet. Cleaned contacts and all is working properly at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 01/10/2022
Arrived on site to replace previously ordered parts for refrigerator. Replaced icemaker and fill tube and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
KITCHENAID ICE MACHINE
Model KUIS18PNZB1
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 01/10/2022
Arrived on site to diagnose an ice machine that is not producing. Found water valve failed and replaced it. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 01/10/2022
Arrived on site to diagnose a dishwasher that is not responding to user input. Found ui shorted and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
MAYTAG DISHWASHER
Model MDBH949PAM4
Near Austin, TX 78734
Brandon
Job Details: 01/10/2022
"Arrived on site for customer complaint of unit not starting, found start button not responding on console, ordering part. ; ordrng 1 Cnote (Office to reschedule)"
We serviced a
MAYTAG REFRIGERATOR
Model M1TXEGMYW01
Near New Braunfels, TX 78130
Noah D
Job Details: 01/10/2022
"Arrived on site to inspect unit for not cooling normally in the freezer, upon inspection found the units freezer vent are blocked with some food, instructed customer on how to properly stock the unit and cleaned the customer condenser coils. All functions worked with no issues. Complete"
We serviced a
MAYTAG REFRIGERATOR
Model MFW2055FRZ00
Near New Braunfels, TX 78130
Noah D
Job Details: 01/10/2022
"Arrived on site to inspect unit for a ice maker falling off the screws, upon inspection found the screws stripped out and the ice maker flooded with water causing a short. Ordering new ice maker and screws, office to reschedule. ; ordrng 1 4317943 (ICEMAKER) and 2 489478 (Screw)s"
We serviced a
AMANA MICROWAVE
Model AMV2307PFB4
Near Del Valle, TX 78617
Tyler L
Job Details: 01/10/2022
Arrived on site for complaints of MW not starting and making a clicking noise. Found failed interlocks. Found the part sent was incorrect. Spoke to PR. Will need the correct interlocks to complete repair. Office to reschedule.; ordrng 1 W11551761 (Interlock) and 1 W11551558 (Interlocks)
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near New Braunfels, TX 78132
Andrew
Job Details: 01/10/2022
"Arrived on site to test unit for loud noise while in spin. Found failed gearcase. Replaced gearcase and slider, tested unit, unit now working as designed. No leaks detected. Job complete."
We serviced a
FRIGIDAIRE DISHWASHER
Model FFID2423RS1A
Near Austin, TX 78738
Brandon
Job Details: 01/10/2022
"Arrived on site to replace motor and spray arm, I replaced spray arm and was unable to gain access to motor due to install issue, informed customer to have dishwasher made accessible for us to work on. ; ordrng 1 Cnote (Customer will call to reschedule)"
We serviced a
WHIRLPOOL OVEN
Model KOCE500EWH11
Near Round Rock, TX 78665
Jimmy J.
Job Details: 01/10/2022
Arrived on site to install previously diagnosed parts. Installed new white glass door and bushing. Door opens and closes as designed. Job completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS00
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 01/10/2022
"Arrived on site for refrigerator not cooling in RC. Inspected unit and work area. Found ice buildup on RC evaporator. Performed diagnostics mode and tested operation. Found evaporator fan not running, possible due to ice. Found evaporator thermistor opened. Will need to replace thermostat with fan scroll. Found no ETA available on parts. Office to schedule return. Spoken with customer on defrosting unit 24hours before service. ; ordrng 1 W11098695 (Fan scoll) and 1 W10316760 (Thermistor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Pflugerville, TX 78660
Wesley
Job Details: 01/10/2022
Arrived onsite and customer had defrosted unit well. replaced the freezer evap harness. Unit is now operating as designed. All checks good. Advised customer on repair.
We serviced a
GE RANGE
Model PGS950SEF4SS
Near Holland, TX 76534
Al
Job Details: 01/10/2022
"Arrived to inspect top oven heating issues. Found the touchpad not accepting commands. Also ordering main control due to the key pad issues and control and will return with the igniter. Needs more work, Office to reschedule return services. ; ordrng 1 WB27X25332 (CONTROL BOARD) and 1 WB27X21183 (DISPLAY/TOUCHPAD)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near West Lake Hills, TX 78746
Kevin
Job Details: 01/10/2022
"Arrived on site and found refrigerator is unplugged. Resident AFCI states breaker tripped several days ago and would not reset, Recently they tried resetting it again and it will now stay in the on position. Checked for ground fault at power cord on refrigerator and did not find any problems. Plugged in refrigerator with amp meter and found Starting amp draw 8.4, run amp draw 1.1-1.6. Sent a copy of Service pointer discussing AFCI nuisance tripping, resident will allow refrigerator to cool since refrigerator was unplugged on arrival.
We serviced a
WHIRLPOOL WASHER
Model LLR6144BQ0
Near Killeen, TX 76549
Tyler
Job Details: 01/10/2022
Arrived on site for washer not spinning to close out correctly and leaking water. Upon arrival confirm issue after further inspection I found that the drain pump was the cause of leak and had internally rusted out and cracked and after further testing also found that the coupler had broken and failed. After reassembling the unit with a new drain pump as well as a coupler I was able to reassemble and test the unit and found everything functioning as designed with no leaks and unit fully spinning call complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519FS0
Near Killeen, TX 76542
Al
Job Details: 01/10/2022
"Arrived to inspect F1E4 MW Relay issues when customer turned on unit at the breaker box and door is closed, the unit only hums and gives the error code F1E4 MW Relay error. Micro computer is needed. Also ordering authorization ; ordrng 1 W10824822 (CONTROL BOARD)"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Belton, TX 76513
Al
Job Details: 01/10/2022
"Arrived to inspect lower oven powering on unintentionally, couldnt duplicate the issues, but according to Technical Service Pointer #: W11525545 Rev B customer needs to connect the unit to WiFi for an update OTA (over the air) from whirlpool that corrects this issue.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Temple, TX 76502
Tyler
Job Details: 01/10/2022
Arrived on site for dryer not turning on. Upon arrival confirmed issue and found a stable 240 V connection. after further inspection I found at the door switch had broken causing unit not to think door was shut for the start. Installed new door switch reassembled and tested the unit and found dryer fully heating and turning on as designed call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Leander, TX 78741
Kimo
Job Details: 01/10/2022
Arrived onsite to install previously diagnosed parts and found that the new evap motor was broken in box I am ordering another one. 1xwp2315549 WP2315549 and returning with the other parts to complete call. ; ordrng 1 WP2315549 (Evap motor)
We serviced a
WHIRLPOOL WASHER
Model WFW96HEAW0
Near Round Rock, TX 78665
Jimmy J.
Job Details: 01/10/2022
"Arrived on site for E01 AND F08 ERROR CODES - UNIT STOPS MID CYCLE AND NOT SPINNING CLOTHES DRY. Placed in diagnostics and F8E1, F1E1 came on. Cleared error codes and ran quick diagnostics cycle. C6 took more time than it should to complete the cycle. Gained access to rear and found pressure hose was damaged with a hole and no longer mounted to clip being reason for F8E1. Also found main control faulty based on diagnostics test and error code F1E1. for control (WPW10701570) and hose (W11044559)