Service History 541 - Appliance Express

We serviced a

LG DRYER

Model DLE7177RM

Near Hutto, TX 78634

Matthew

Job Details: 05/10/2022

Arrived onsite for dryer making noise when in use. Upon arrival noise was apparent. Dissembled unit and found locked support wheels and worn belt. customer 117.70 for parts and 205.75 for service and 320.45 before taxes. Customer approved. Replaced wheels (3) and belt. Tested unit and unit is functioning properly. No noise at this time. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KUDE40FXSS0

Near New Braunfels, TX 78132

Andrey

Job Details: 05/10/2022

"Arrived on site to replace previously diagnosed sump assembly, replaced sump, ran unit in normal wash for 30 min, no leaks detected and unit is running good,

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Hutto, TX 78634

Matthew

Job Details: 05/10/2022

Arrived onsite for refrigerator not cooling. Upon arrival inspected unit. Found unit frosted over in evaporator section. Lack of air flow causing warmer temperature in cabinet. Ran diagnostics and found open circuit in defrost. Thawed ice to access evaporator. Found disconnect at freezer harness to heater connector. The pin came loose. Reset pin. Circuit closed and heater was now activated. Unit is now functioning properly. Job complete

We serviced a

MAYTAG MICROWAVE

Model UMC5200BAS

Near Georgetown, TX 78633

Lou

Job Details: 05/10/2022

"Arrived on site to inspect microwave tripping breaker. Upon further inspection, the customer advised that they opened the unit door and the breaker tripped. They turned the breaker back on and the unit would not respond. I pulled the unit form the cabinets and removed the cover. Tested the fuse and found it bad. Tested the door switches and found the monitor switch bad. I the customer to replace the switches and fuse and I removed and replaced the switches and fuse and when I went to test the unit, it made a loud noise and the breaker tripped again. I found the transformer is bad and is discontinued. Advised the customer of my findings and that the unit is not repairable. Customer the and of 211.36 (195.25+tax) with CC (232.50 CC ML4399). Job completed."

We serviced a

GE DISHWASHER

Model CDT835SSJ0SS

Near Georgetown, TX 78628

Lou

Job Details: 05/10/2022

"Arrived on site to inspect dishwasher not working/getting close door error. Upon further inspection, I found the display showing close door press start and when I did such, the unit failed to operate. Customer said they recently replaced the door latch and the unit operated once or twice and stopped again. I pulled the unit out to gain access to the latch and tested the latch and it was good. I tested continuity to the harness and it was good. Tested voltage to the unit and its getting 125V. I inspected the main control and found the Service LED not on. Cycled power to reset and it continues to fail. I the customer 246.25 for service/ fees and 133.20 for the main control for a including tax of 410.75. Customer agreed to the repair and with CC (410.75 CC XY34FH). Removed and replaced the control and retested and unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

MAYTAG DRYER

Model MEDE300VW1

Near Georgetown, TX 78628

Lou

Job Details: 05/10/2022

"Arrived on site to install previously diagnosed and ordered parts. Due to the rollers, belt, tension pulley and element failures, I removed and replaced the mentioned parts and tested. Unit is operating as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS00

Near The Hills, TX 78738

Kevin

Job Details: 05/10/2022

"Arrived outside and inspected refrigerator and found modification to fill two made by previous technician did not hold. Sent pictures to KB/service management. A new door will be needed to correct issue

We serviced a

KITCHENAID DISHWASHER

Model KDTE204ESS4

Near Austin, TX 78738

Kevin

Job Details: 05/10/2022

"Arrived on sites and found saved Error codes 4/3, 7/1, 2/1, ran a diagnostic cycle and town wash motor has failed. After replacement confirmed dishwasher is operating normally by running a cycle again, job complete"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Cedar Creek, TX 78612

Joe Z

Job Details: 05/10/2022

Arrived onsite for Not Starting or Operating. Upon arrival found 120 at junction box. Pulled unit from cabinet to check for leaks at element to harness and found wires chewed up by s. To pictures of both sides of unit. Unable to make repairs due to ation. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Seguin, TX 78155

Andrew

Job Details: 05/10/2022

"Arrived on site to test unit for soap not dissolving. Found wash motor engaging and valve filled properly. Noticed spray arms were not turning. Pulled unit out and inspected. Found diverter was not connected. Secured connection, tested unit, unit now working properly. No leaks detected. Advised to run hot water at sink prior to using unit to prevent element from disengaging. Job complete."

We serviced a

WHIRLPOOL DRYER

Model MED5630HC2

Near Manor, TX 78653

Joe Z

Job Details: 05/10/2022

Arrived onsite to install previously diagnosed parts. Replaced thermistor and wiring harness. Test unit and unit now operates a designed. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Manor, TX 78653

Joe Z

Job Details: 05/10/2022

Arrived onsite for Dryer not working. Upon arrival check voltage at block and all is correct. Found bad thermal fuse. Replaced thermal fuse and unit operates as designed. Explained to customer the importance of cleaning vent at least once a year. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW4950HW2

Near Buda, TX 78610

Brandon

Job Details: 05/10/2022

"Arrived on site to inspect unit for noise issues, found noise coming from cam, I replaced cam, ran calibration, unit tested good."

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Buda, TX 78610

Brandon

Job Details: 05/10/2022

"Arrived on site to inspect unit for error codes, found out of balance error codes, instructed customer on use of washer, tested good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM03

Near Dripping Springs, TX 78620

Brandon

Job Details: 05/10/2022

"Arrived on site to inspect unit for gasket issues as well as freezer drawer issues, found model and serial did not match their warranty paperwork, and unit was not in warranty. I customer for new gasket, but gasket was still sealing properly.

We serviced a

SAMSUNG REFRIGERATOR

Model RS25J500DSR/AA

Near Seguin, TX 78155

Andrew

Job Details: 05/10/2022

"Arrived on site to test unit for leaking water. Found evap drain tube clogged. Removed foam restriction and ice build up. Tested unit, unit now working as designed. Job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Hutto, TX 78634

Matthew

Job Details: 05/10/2022

Arrived onsite for dishwasher not drying dishes. Upon arrival customer had finished washing a load for review. Opened door and could still feel heat. All dishes on bottom rack were dry. Some dishes on upper rack were wet but due to loading and materials. Instructed customer on proper loading and drying on different materials (plastic remaining wet). Ran diagnostics and all checked good. No error codes. No leaks present at this time. Job complete

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCF72DKL01

Near Georgetown, TX 78628

Lou

Job Details: 05/10/2022

"Arrived on site to install previously diagnosed and ordered parts. Due to the sealed system leaking refrigerant, I removed and replaced the compressor, access valve and UV dye drier. I removed the discharge tube from the condenser and cleaned up the area of the leak. Sanded and cleaned the ends of the discharge tube and condenser coil tube and re-soldered them together. Vacuumed the system and pressures held at -30/0. Installed 5oz of R134a refrigerant and monitored pressures. Once the unit equalized and plugged the unit in and monitored pressures and they held at 0/135. Cleaned the refrigerant from the unit best I could. No water leaks observed during service, job completed. I recommended that the customer allow the unit to cool for at least 24/48 hours before placing items back inside."

We serviced a

KITCHENAID OVEN

Model KEBS209BSS00

Near Blanco, TX 78606

Brandon

Job Details: 05/10/2022

"Arrived on site to inspect unit for not powering on, found failed thermal fuse, I replaced fuse and tested cooling fan, found failed upper cooling fan, I replaced upper cooling fan, unit test good. fuse was covered under warranty.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS6

Near Austin, TX 78758

Wesley

Job Details: 05/10/2022

Arrived onsite for but not powering on and found loose interlock had allowed online fuse to short. Corrected switch and replaced fuse. Unit is now operating as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Austin, TX 78749

Luis

Job Details: 05/10/2022

"Arrived on site. Replaced the evaporator,compressor and filter drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Austin, TX 78747

Luis

Job Details: 05/10/2022

"Arrived on site for no water and damaged gasket. Found water line kinked at valve,removed kink checked water flow good,replaced defective right side gasket checked door seal good."

We serviced a

LG WASHER

Model WM3500CW

Near Blanco, TX 78606

Brandon

Job Details: 05/10/2022

"Arrived on site to replace drain pump, after replacing pump, unit tested good.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Georgetown, TX 78628

Lou

Job Details: 05/10/2022

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the sump/motor assembly and tested. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29BBMS02

Near Georgetown, TX 78633

Gerry C

Job Details: 05/10/2022

"Arrived to instal previously diagnosed and ordered parts. I recovered the refrigerant and then removed and replaced the compressor, dye drier and service port. I vacuumed the system until the vacuum pump reached maximum depth and then monitored the vacuum for an additional 15 minutes. Holding vacuum, I charged the system with the MFG prescribed 5.5oz of refrigerant and tested. The unit operated as designed and I replaced the faulty door gasket. I advised the CX that the unit may take up to 48 hours to completely cool and start ice production. No leaks observed during service."

We serviced a

WHIRLPOOL FREEZER

Model WRF555SDFZ12

Near Austin, TX 78744

Luis

Job Details: 05/10/2022

"Arrived on site. Replaced main control,removed evaporator cover found heater harness not fully seated to harness,removed harness found bent pin in heater harness preventing a power connection,adjusted pin secured harness connection."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM01

Near Austin, TX 78756

Luis

Job Details: 05/10/2022

"Arrived on site for no cool and loud noise. Removed compressor cover found dye traces dye to manufacture weld joint from discharge tube to condenser coil braze joint,loud noise from compressor. Replaced compressor,drier repaired weld joint on condenser coil. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."

We serviced a

AMANA RANGE

Model ACR4303MFB4

Near Waco, TX 76711

Jonathan M

Job Details: 05/10/2022

Arrived on site for a range that is flashing a main control fault error message. Inspected unit and work area. Confirmed the customers complaint and disassembled the back panel. Found five live es on the backside of the control which caused the failure. I did advise the customer that warranty would not cover this repair due to ation damage. Customer is going to attempt to repair at themselves by buying the control. Advise the customer to get rid of the es first prior to installing the new control so they dont deal with this issue again. All complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC500ESS00

Near Waco, TX 76712

Jonathan M

Job Details: 05/10/2022

Arrived on site for a refrigerator thats not making ice. Inspected unit and work area. The customer advised that the unit started to make ice a few days ago but it had not been working for over a week. Tested the icemaker function and found the unit working properly. Went ahead and replace the icemaker just in case due to her issue of the unit not working properly for over a week. Tested the unit and the unit is now working as designed. Call complete.

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Robinson, TX 76706

Jonathan M

Job Details: 05/10/2022

Arrived on site for a dryer that is not drying clothes. Inspected unit and work area. The customer advised that it takes 3 to 4 cycles in order to dry clothes even though the unit does get hot. Used the vent tester kit on the unit and found the vent tester showing poor airflow for all dryers. Tested the unit again without the vent hose attached and found airflow good for all dryers. Checked the vent hose on the back and could not see any obstruction so I advise the customer that the issue would have to be with the vent going through the home. The unit is working as designed. Call complete.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Lorena, TX 76655

Jonathan M

Job Details: 05/10/2022

Arrived on site for a washing machine that wont advance past the sensing portion of the cycle. Inspected unit and work area. Could not locate a model or serial tag on the unit. Were in the unit three diagnostics and found an F7 E1 (basket speed fault) and F7 E7 (motor unable to reach target rpm) error codes. I tested the unit and manual high speed spin and found the basket spinning but the unit shut down the spin after 45 seconds. Checked underneath the washer and found evidence of ation inside the washer. Found a dead and a rats nest inside of the gearcase housing. Spoke to claims and was advised not to proceed any further with repair due to multiple issues with ation and no model and serial tag. Advise the customer of both issues and the customer is going to get themselves a new washer. Call complete.

We serviced a

GE DISHWASHER

Model GDF510PSD2SS

Near Kempner, TX 76539

Tyler

Job Details: 05/10/2022

Arrived on site for dishwasher needing previously diagnosed drain motor(under warranty). Upon arrival reconf8rmed issue and double checked prior diagnosis. Installed drain motor then ran dishwasher on multiple cycles with customer present to insure u it could drain as designed. Found no leaks and unit completely drained as designed. Call complete

We serviced a

SAMSUNG REFRIGERATOR

Model RF268ABRS

Near Copperas Cove, TX 76522

Tyler

Job Details: 05/10/2022

"Arrived on site for fridge with failing gaskets and broken crisper drawer cover. Upon arrival confirmed complaint and found gaskets failing to seal and breaking apart. Received autho for replacing gaskets and customer 187.85(tax included) for cover, customer and found cheaper option. Replaced both gaskets on rc doors and found unit sealing as designed. Call complete"

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Fort Hood, TX 76544

Tyler

Job Details: 05/10/2022

"Arrived on site for washer needing previously diagnosed rebuild. Upon arrival installed all required parts. Reassembled and tested unit after factory reset. Found unit filling, holding water, agitating, spinning and draining as designed. Call complete"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X16DW06

Near Manor, TX 78653

Joe Z

Job Details: 05/10/2022

"Arrived onsite for Not Powering On - Not Operating. Upon arrival found operating, but not cooling. Found evaporator covered over in ice. Ran diagnostics to force heater. Heater operates as designed. Evap motor operates as designed. Checked resistance of thermistors and resistance was way off. Replacing both thermistors. Customer will monitor unit and call us back if issues continue. Job complete"

We serviced a

WHIRLPOOL DRYER

Model NED4655EW1

Near New Braunfels, TX 78130

Andrey

Job Details: 05/10/2022

"Arrived on site to test unit for no heat, tested unit found all sensors are good, checked power and found L2 in grounded to neutral, getting 120 from L1-N and 120 from L2-N, no voltage from L1-L2, advised customer to get to address issue, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Manor, TX 78653

Joe Z

Job Details: 05/10/2022

"Arrived onsite for Clicking Noise . Upon arrival unit is operating and did not hear any abnormal noises. Inspected unit and there was no frost or ice build up on any panels or evaporator. RC temperature is 36 and FC -2. Ran diagnostics to Force run all components and all components operate a designed with no abnormal sounds. After all test were completed,could not duplicate the sound. The customer did mention that he had turned unit off and removed all shelves and bins. After quite a bit of time had passed and customer replaced all shelves and bins, plugged in unit and sound had not returned. Customer will monitor unit and record the sound if it returns. No repair to be made today. Job complete"

We serviced a

ELECTROLUX REFRIGERATOR

Model EW23BC71IS0

Near New Braunfels, TX 78130

Andrey

Job Details: 05/10/2022

"Arrived on site to test unit for failed gaskets, tested unit found both RC gasket cracked and broken mullion FC gas has no air leaks, will need mullion and RC gaskets to complete job, replaced parts, advised customer to allow 2-4 days to allow gaskets to seal correctly, unit is now functioning as designed no leaks detected job complete"

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW2

Near Austin, TX 78753

Joe Z

Job Details: 05/10/2022

"Arrived onsite unit for NOT DRAINING PROPERLY AND SEEMS TO CUT OFF RANDOMLY . Upon arrival got 4 error codes. F0-E2 over suds, F9-E1 long drain, F8-E1 valve failure , F0-E1 load in drum during clean cycle. Found drain pump completely clogged with debris, also found tenant using incorrect detergent as well as too much detergent causing an oversuds issue. Cleaned out drain pump and dispenser. Test unit and unit operates correctly. No leaks present at this time. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC48QKS00

Near Austin, TX 78730

Luis

Job Details: 05/10/2022

"Arrived on site for door seal issues. Found corner of fresh food gasket not sealing to cabinet,remolded gasket checked door seal good. Found water leaking from freezer door,checked door found rust on door liner,insulation void in door causing moisture build up and rusting for repair unit would need a new freezer door and door is discontinued.

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC

Near Belton, TX 76513

Jonathan M

Job Details: 05/10/2022

"Arrived on site for a washing machine that is leaking during operation. Inspected unit and work area. Confirmed the customers complaint and checked the Bellow. Found the gasket had three tears on the right hand side of the gasket. via . Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Austin, TX 78754

Joe Z

Job Details: 05/10/2022

"Arrived onsite for special project. Upon arrival found RC lights are dim and FC light is completely out. Checked wiring and switches, all are good . Need to replace FC module. Replaced freezer module and lights now functioning correctly. Job complete"

We serviced a

WHIRLPOOL OVEN

Model WFG320M0BS

Near Andice, TX 78628

Vincent

Job Details: 05/10/2022

"Arrived on site for range, inspected unit and work area. CX explained that oven when operation it would smoke. Removed drip pan and there was food oil just burning away. Advised CX to clean drip pan and let them know that its supper sharp. Unit is operation as designed. No gas leaks detected during service, Jon completed."

We serviced a

AMANA RANGE

Model AGR5330BAS3

Near Leander, TX 78641

Vincent

Job Details: 05/10/2022

"Arrived on site for range, inspected unit and work area. CX explained to me seal on the oven was torn. I inspected seal and it was torn. Removed old seal and replaced it with new one. No gas leaks detected during service, job completed."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Georgetown, TX 78626

Kimo

Job Details: 05/10/2022

Arrived onsite for MW with vent hood light not working p. Upon inspection I found that the light bulbs had blown. I advised customer that the bulb needs to be changed to regain function. Customer elected to pursue bulb elsewhere. And install it himself. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Leander, TX 78641

Vincent

Job Details: 05/10/2022

"Arrived on site for dryer, inspected unit and work area. CX complaint was unit is not drying properly. Tested airflow with Whirlpool vent test kit and units venting is clogged. Advised CX to get vents cleaned out. Job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Leander, TX 78641

Vincent

Job Details: 05/10/2022

"Arrived on site for refrigerator, inspected unit and work area. CX explained unit drawers in the fresh food compartment where not closing properly. Inspected drawers and found extra brackets on shelves slide that where not needed and I removed them and tested. Unit is now operating as designed. No water leaks where detected during service. Job completed."

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Georgetown, TX 78626

Kimo

Job Details: 05/10/2022

Arrived onsite for dryer not heating. Upon inspection I found that all fuses and thermistors were good so is the heating element. I check voltage at the wall and found that there was only 120vac there I reset breaker and found no change. I advised cx and apartment office that they should have a come out and check checks the wiring in the apartment

We serviced a

SAMSUNG MICROWAVE

Model Mw880BSA

Near Austin, TX 78748

Leonardo

Job Details: 05/10/2022

Arrived on site to test unit for unit continues to run when door open and unit sparking here and there inside. Test unit and found paint stripping inside and rust showing up making unit spark. Cant touch up unit to large of an area cant guarantee repair.

We serviced a

WHIRLPOOL DISHWASHER

Model KDFM404KPS0

Near Austin, TX 78749

Leonardo

Job Details: 05/10/2022

Arrived on site to test replace board and console. Replaced both parts test unit and unit powering on job complete.

We serviced a

WHIRLPOOL RANGE

Model WFG975H0HZ1

Near Austin, TX 78721

Leonardo

Job Details: 05/10/2022

Arrived on site to test unit for gas smell when oven on use. Customer said they will smell gas when cooking at 350? for 2-3 hours. Test unit no gas leaks at regular valve or bake burner. Called Techline test unit with Techline and per Techline unit giving gas smell from oven turning on and off for so long job complete. SR#7733622108

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Pflugerville, TX 78660

Matthew

Job Details: 05/10/2022

Arrived onsite to replace previously diagnosed parts. Replaced failed drain pump and special project heating element. Tested unit and unit is functioning properly. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Austin, TX 78701

Wesley

Job Details: 05/10/2022

Arrived onsite for construction cosmetic hold over and replaced the dented fridge door. All checks good. Advised customer on repair

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Bertram, TX 78605

Cliff

Job Details: 05/10/2022

"Arrived on site to diagnose a refrigerator with doors not closing properly. Found door mullion causing the issue, advised customer on mullion operation. No further repairs needed and no leaks were found at time of service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Austin, TX 78758

Matthew

Job Details: 05/10/2022

"Arrived onsite for refrigerator not cooling properly. Upon arrival found evaporator had been frosting up. While accessing evaporator could heat heater on. While in defrost, defrost cycle seemed short as compressor kicked back on. Called tech line for assistance. Tech recommended replacing W10384183 defrost sensor and following service pointer W11550688 for placement of sensor. Provided Sr#7733621222. Was receiving 120 vac to heater. Amp clamped heater and recorded 1.3 amps. Tech stated reading was low should be approximately 4 amps. Suggested incorrect clamp readings being that heater was energized. Replaced clamp and adjusted position. Unit is functioning properly. Job complete"

We serviced a

WHIRLPOOL DRYER

Model WHD5090GW0

Near Austin, TX 78704

Wesley

Job Details: 05/10/2022

Arrived onsite and repaired the dryer by replacing the strike. Unit is now operating as designed. All checks good.

We serviced a

MAYTAG REFRIGERATOR

Model MSD2454GRW

Near Austin, TX 78703

Wesley

Job Details: 05/10/2022

Arrived onsite and determined ice not producing but cause was obstructed fill arm. Cleared bin obstruction to restore function. All checks good.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS04

Near Austin, TX 78759

Wesley

Job Details: 05/10/2022

Arrived onsite and found complaint of loud interior fridge noise. Was able to confirm and replicate that the damper baffle motor was becoming noisy. Replaced damper assembly. Unit is now operating properly and quietly. All checks good.

We serviced a

WHIRLPOOL COOKTOP

Model RCS3004

Near Austin, TX 78759

Wesley

Job Details: 05/10/2022

Arrived onsite and found unit operating with failed receptive and very damaged main harness. Advised customer that the harness is no longer available for repair and therefore any repair would be risky and not warrantable. No repair viable.

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Austin, TX 78729

Wesley

Job Details: 05/10/2022

Arrived onsite and for ongoing squeal and found new belt may have been slipping found replacement belt a half inch shorter and tighter than old belt. Replaced belt and cam together. Replaced the actuator in case of partial shifting causing noise. Ran 5 towel load to test. All is operating perfectly and quietly. Calibrated unit. Advised customer on repair. Gearcase shaft tight and snug without vertical movement and no oil leak evidence at all. Gearcase not replaced.

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Killeen, TX 76543

Tyler

Job Details: 05/10/2022

Arrived on site for washer leaking. Upon arrival customer stated unit had completed cycle but left water all over floor and leading into rest of room. Upon further inspection I found no errors codes or signs of any leaks for any of the units water supply and distribution systems. Found unit could hold multiple gallons of water at its fill limit within causing any leaks. Found after multiple drain attempts that stand pipe within wall of home was backfilling leading to large amounts of water to go everywhere. Instructed customer at time of service they would need a 0lumber to complete repairs. Call complete

We serviced a

KITCHENAID OVEN

Model KOST100ESS04

Near Burnet, TX 78611

Cliff

Job Details: 05/10/2022

Arrived on site to replace previously ordered parts for oven. Replaced lens cover for oven light and all is working properly at this time.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Bluffton, TX 78607

Cliff

Job Details: 05/10/2022

Arrived on site to replace previously ordered parts for dishwasher. Replaced control and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW3

Near Kingsland, TX 78639

Cliff

Job Details: 05/10/2022

Arrived on site to diagnose a washer that is not cycling properly. Found ation in motor cover causing error codes. Advised customer on findings and that pest damage is not covered under warranty.

We serviced a

SAMSUNG WASHER

Model WF395BTPAWR/A2-00

Near Austin, TX 78738

Kevin

Job Details: 05/10/2022

"Arrived on site and found customer experienced DC area code when washing two dog beds. This is an unbalanced load error. Ran all functions in manual diagnostics and did not see any issues. Sent videos to KB/service management of washer operating normally. only know for the repair is needed, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHZ00

Near Austin, TX 78738

Kevin

Job Details: 05/10/2022

"Arrived on site and replaced all parts diagnosed by previous technician. Can you liked it remaining balance. Recommended that homeowner allow refrigerator to cool for 24 hrs., job complete"

We serviced a

SAMSUNG REFRIGERATOR

Model RF4287HARS/XAA

Near Cedar Park, TX 78613

Vincent

Job Details: 05/10/2022

"Arrived on site for Samsung refrigerator, inspected unit and work area. CX explained they just replaced filter and no water was coming out and not making ice. I removed filter and refrigerator would dispense water just fine but the bypass thats made into the filter head is bad and leaking slightly. CX on a new filter head unit but . collected 139.99+tax no water leaks detected during service. Job completed."

We serviced a

WHIRLPOOL OVEN

Model KFID500ESS02

Near Georgetown, TX 78626

Kimo

Job Details: 05/10/2022

Arrived onsite for for induction cooktop with simmer issues. Customer concern was that the unit would not get up to 160* because she was worried about food safety. Customer did Her own research60 temp comes from I call techline and spoke to Joel and advised him of all of this and it was determined that the unit is operating as designed and I was given SR#7733320194. I did not collect services fee due to the complicated Nature of the situation approved by CS. job complete.

We serviced a

WHIRLPOOL DRYER

Model WED7120HC1

Near Seguin, TX 78155

Andrew

Job Details: 05/10/2022

"Arrived on site to test unit for console not responding. Found breaker kept tripping once unit was plugged in. Found neutral and ground here connected together to cabinet causing breaker to trip. Wired terminal correctly and replaced non responsive console. Tested unit, unit is now working as designed. Advised customer to download whirlpool app and connect unit to WiFi. Job complete. SR#7733627648"

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WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Canyon Lake, TX 78130

Andrew

Job Details: 05/10/2022

"Arrived on site to test unit for no water. Found connection to valve was dangling and not connected secured connection, tested unit, unit now working as designed. No leaks detected. Job complete."

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WHIRLPOOL RANGE

Model WFE975H0HZ1

Near New Braunfels, TX 78130

Andrew

Job Details: 05/10/2022

"Arrived on site to replace control from previous diagnosis. Found harness was smashed. Fixed harness and replaced control as a precautionary from wires shorting. Tested unit, unit working as designed. Advised customer to download whirlpool app and get unit connected to WiFi. Job complete."

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WHIRLPOOL DISHWASHER

Model KDFE104HPS1

Near New Braunfels, TX 78130

Andrew

Job Details: 05/10/2022

"Arrived on site to test unit for not washing and not heating. Found error codes f7e1(no heat) and f4e3(wash motor not engaging). Cleared codes and ran diagnostics. Verified wash motor receiving proper voltage(120vac) but not properly engaging. Replaced sump assembly, tested unit, unit is working as designed. Heater engaging properly. Advised customer to run hot water at sink prior to using unit to nature hot water is readily available and prevent heating element from disengaging.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Seguin, TX 78155

Andrew

Job Details: 05/10/2022

"Arrived on site to test unit for freezing things in RC. Found RC set to 0c-33f. Also found center mullion not making proper with catch causing air leak. Adjusted unit and doors, set RC to recommended 37. Unit is now working as designed. No leaks detected. Job complete."

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WHIRLPOOL OVEN

Model WOD51EC0HS02

Near New Braunfels, TX 78132

Andrey

Job Details: 05/10/2022

"Arrived on site to test unit for excessive heat on bottom of unit, tested unit found blowers are running good, gasket is also good, unit is 4 inches above floor but within specification of 4 inches to 14 above floor,unit is operating as designed job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near New Braunfels, TX 78130

Andrew

Job Details: 05/10/2022

"Arrived on site to test unit for upper rack issues. Found wheel on adjusters broke off. Replaced adjusters, tested unit, unit working as designed. No stored error codes. No leaks detected. Job complete."

We serviced a

WHIRLPOOL RANGE

Model WFE525S0HB1

Near Canyon Lake, TX 78132

Andrew

Job Details: 05/10/2022

"Arrived on site to test unit for not heating(oven). Found red wire on terminal block was burnt. Removed burnt wiring and put new connections. Tested unit, unit now working as designed. Job complete."

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near New Braunfels, TX 78132

Andrey

Job Details: 05/10/2022

"Arrived on site to test unit for wet clothes at the end of cycle, customer stated that it gets stuck on 1 min remaining and not complete cycle, not advancing from 1 min signifies that unit may have a restricted drain or a bad drain pump, inspected drain hose found no restrictions, replaced pump, pump is now extracting water a lot faster and emptying tub completely, called tech line and documented , same SR number, advised customer to monitor unit to see if issue presents itself, at this time unit is running as designed , no leaks detected job complete"

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WHIRLPOOL DISHWASHER

Model KDTE234GPS0

Near Austin, TX 78703

Scott

Job Details: 05/10/2022

"Arrived on site for dishwasher leaking . Found leaking from diverter motor. Replaced sump and motor. Ran diagnostics. All checked normal. No water leaks detected at time of service.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Austin, TX 78701

Scott

Job Details: 05/10/2022

"Arrived on site , replaced sump and motor . Ran diagnostics 2 all checked normal. No water leaks detected at time of service. Job complete"

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0AS04

Near Austin, TX 78704

Scott

Job Details: 05/10/2022

"Arrived on site for oven not heating up properly . Elements and fuses checked normal. Found relay on control stuck. Replaced control . Preheated oven , all checked normal.

We serviced a

IKEA MICROWAVE

Model IMBS104GSS02

Near Austin, TX 78723

Leonardo

Job Details: 05/10/2022

Arrived on site to test unit for display not showing correctly. Test unit and found bad display board. Replaced board test unit and unit test good job complete.

We serviced a

KITCHENAID COMPACTOR

Model KTTS505ESS0

Near Austin, TX 78746

Scott

Job Details: 05/10/2022

Arrived on site for door issues . Found inner door torn off bin . Ordering bin. Call to set return ; ordrng 1 9870934 (Bin)

We serviced a

KITCHENAID ICE MACHINE

Model KUIX505ESS2

Near Austin, TX 78746

Scott

Job Details: 05/10/2022

"Arrived on site for filter stuck in housing . Unable to remove filter . Will need new housing . No water leaks detected at time of service. Call to set return"

We serviced a

WHIRLPOOL COMPACTOR

Model GC900QPPB6

Near Austin, TX 78703

Scott

Job Details: 05/10/2022

Arrived on site for compactor locked up. Unit would run for a moment then quit . Found motor locking up. Ordering motor and control . Call to set return. ; ordrng 1 W10806338 (Motor) and 1 W10723644 (Ui)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near New Braunfels, TX 78130

Andrey

Job Details: 05/10/2022

"Arrived on site to test unit for wet clothes at the end of cycle, customer stated that fine in normal but and other settings clothes is wet at the end of cycle, put unit through diagnostics, no error codes present and all components running good, called tech line and presented my findings, after after diagnosing unit further with tech line they are recommending replacing suspensions due the a wobble of the outer tub, causing unit to shut down prematurely and not spin out clothes, Sr#7733628873, ordering suspension and other parts to ensure completion ; ordrng 1 W11130362 (Suspension) and 1 W10396887 (Hub)"

We serviced a

GE RANGE

Model JGSS66SEL3SS

Near Lampasas, TX 76550

Tyler

Job Details: 05/10/2022

Arrived on site for range not heating correc in oven section and smelling gas when in use. Upon arrival confirmed issue. After further inspection I found the igniter had failed as well as the safety valve.

We serviced a

WHIRLPOOL DRYER

Model WHD5090GW0

Near Georgetown, TX 78626

Lou

Job Details: 05/10/2022

"Arrived on site to inspect dryer not heating. Upon further inspection, I found this unit to run off of a sealed system...compressor, evaporator, condenser, etc. After several attempts, I was able to get the unit into diagnostics to test. Once I got to step 05, the display showed error code F06. I continued to follow the tech sheet for the error code and reset the unit and tested. Unable to determine the failure on this unit, I am rescheduling the call and ordering a CNOTE-SCHEDULE EARLY TO BE ABLE TO CONTACT TECHLINE. . Unit was up stacked and at customers request, the unit remained up stacked for future service. No water leaks observed during service. Unable to locate model/serial placard. Phot in SD-QuickPic is of the washer MS as theyre paired.; ordrng 1 CNOTE (Schedule for early call to contact techline)"

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WHIRLPOOL REFRIGERATOR

Model WRX735SDBM04

Near Lampasas, TX 76550

Tyler

Job Details: 05/10/2022

Arrived on site for refrigerator with right side door gasket is seal breaking. upon arrival confirmed issue. I then found that new gasket supplied for repairs also had broken seams worse then original gasket conditions. Will need once new gasket is ordered and inspected for repairs. ; ordrng 1 W10830274 (Gasket ( need visual inspection prior to returning)) and 1 Cnote (Gasket needs inspection prior to rescheduling)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Kyle, TX 78640

Kevin

Job Details: 05/10/2022

"Arrived on site to replace lid switch, found control panel is shorted, will need to bring back a new one also. Lid switch has been replaced; ordrng 1 W11513246 (Control) and 1 W11481116 (Control)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT790SAYM3

Near Austin, TX 78736

Kevin

Job Details: 05/10/2022

"Arrived on site and inspected dishwasher and found all roller wheels on bottom rack are broken and one on top racks. . Bottom wheels were not ordered properly And will need to be re-ordered; ordrng 4 W10195416V (Lower rack Wheels)s"

We serviced a

WHIRLPOOL ICE MACHINE

Model KUIX305ESS1

Near Bee Cave, TX 78738

Kevin

Job Details: 05/10/2022

"Arrived on site and inspected ice machine and found no production. Set ice machine into a manual diagnostic cycle and all functions are operating properly sent a picture of water filling and recirculating pump running to KB/service management. Ice machine does nothing when just powered on without diagnostic cycle. . Will also bring back Bin thermistor , reservoir drain and all prescreen parts. If issue is not controlled or will need to for different part; ordrng 1 W11542868 (Water reservoir drain pump) and 1 W11034363 (Control) and 1 WPW10511923 (Bin thermistor)"

We serviced a

GE OVEN

Model ZET1038SF3SS

Near Lakeway, TX 78734

Kevin

Job Details: 05/10/2022

Replaced hinge receivers on door but do not have hinge receivers for cabinet. Sent pictures and video to KB/service management for parts research; ordrng 1 Partsresearch (Hinge receivers left and right)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF760SADW2

Near Dripping Springs, TX 78620

Brandon

Job Details: 05/10/2022

"Arrived on site to inspect unit for not washing, found no water getting to unit, found no power getting to water valve, found failed control, also found failed wash motor. F6e4 f9e1 f8e1 f9e2 ; ordrng 1 W10854220 (Control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Georgetown, TX 78628

Lou

Job Details: 05/10/2022

"Arrived on site to inspect refrigerator leaking from dispenser area. Upon further inspection, the customer advised that the unit is not cooling in either section. I checked temps and both compartments were warm. Pulled the unit out onto my floor protector and inspected the compressor and controls. I found the unit is getting 124V and the inverter is showing 3.3VDC (range 3-6VDC). I could hear the compressor making a constant chirping noise and was warm, as were all of the refrigerant lines. I advised the customer of my findings and am ordering a sealed system repair. I am ordering the compressor, RC evaporator, UV dye drier, access valve and CNOTE-3HR JOB. Unit left unplugged for safety. No water leaks observed during service. Office to schedule return service.; ordrng 1 W11492867 (RC evaporator) and 1 W10832994 (Compressor kit) and 1 W11087200 (Inverter) and 1 WPW10143759 (UV dye drier) and 1 TJ90SF8404 (Access valve) and 1 CNOTE (3HR JOB)"

We serviced a

LG REFRIGERATOR

Model LFXC24726S/02

Near Austin, TX 78703

Luis

Job Details: 05/10/2022

"Arrived on site for no cool in fresh food section. Found evaporator incased in ice,diagnosed unit not running through a full complete defrost cycle,ordering housing,defrost sensor and temp sensor. Customer will defrost unit 24hrs before repair. ; ordrng 1 ADJ73252234 (Evaporator cover) and 1 6615JB2005R (Defrost sensor)"

We serviced a

WHIRLPOOL DRYER

Model WED8127LC1

Near Lorena, TX 76655

Jonathan M

Job Details: 05/10/2022

Arrived on site for a dryer that has no power. Inspected unit and work area. The customer advised that the unit has seemingly not responded to her when trying to power on and use the Appliance several times. She advised that the unit does work right now but it took four days for it to turn back on. Check voltage from the control and found proper voltage. Check behind the unit and found that the vent hose behind the unit had been somewhat restricted due to the vent hose being crunched and being too long. I did advise the customer to shorten their vent hose and to create a better line of venting for the dryer. Ordering the user interface and the office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 W11419059 (Console)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Temple, TX 76504

Jonathan M

Job Details: 05/10/2022

Arrived on site for a refrigerator that is not sealing in the refrigerator section. Inspected unit and work area. Confirmed customers complaint and found the gap between the gasket and the upper left-hand side of the refrigerator door gasket. Attempted to reposition the hinge to allow the door to fit properly but found that the door was in fact pushed up against the cabinet. Found that the upper portion of the door was pulled away from the cabinet whereas the lower portion of the door was completely straight. Unit has a bowed door and will need to be replaced. Ordering door and the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 LW10912320 (Refrigerator door)

We serviced a

KITCHENAID MICROWAVE

Model KEMC308KSS01

Near Leander, TX 78641

Vincent

Job Details: 05/10/2022

"Arrived on site to install previously diagnosed parts, parts ordered where not the correct parts will need a mag. Office to order parts and reschedule for return visit. ; ordrng 1 WP4375424 (Mag)"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EFP02

Near Taylor, TX 76574

Kimo

Job Details: 05/10/2022

Arrived onsite to pull control on the refrigerator. I contacted CS and advised him of the situation and it was determined that I would leave the control and he will get in contact with cx within 2 days with more info. .; ordrng 1 W11395641 (COVER-EVAP)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS03

Near Leander, TX 78641

Vincent

Job Details: 05/10/2022

Arrived on site for refrigerator tripping breaker. Tested contol and was not sending voltage to heater removed old control and tested and was sending voltage but then it trip the breaker again when it was in defrost. Will be ordering the harness for heater and the element. Office to order parts and reschedule for return services. No water leaks detected at time of service.; ordrng 1 W11575359 (Heater) and 1 W11306948 (Harness)