Service History 541 - Appliance Express

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Canyon Lake, TX 78130

Andrey

Job Details: 07/12/2022

"Arrived on site to test unit for not washing, tested unit found sump not engaging, replaced sump, tested unit unit is now running as designed no leaks detected job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ01

Near Georgetown, TX 78633

Paul

Job Details: 07/12/2022

Complaint was that refrigerator door was not closing properly. Found center mullion was in good shape. Problem is the attachment on the door has come off so mullion is not connecting to the door. Will need to replace door.

We serviced a

WHIRLPOOL DRYER

Model NED4655EW1

Near Austin, TX 78746

Scott

Job Details: 07/12/2022

Arrived on site for 2nd dryer tumbling but not heating . Found only getting 120 from outlet to terminal block . Recommended customer to look at breaker . Job complete

We serviced a

WHIRLPOOL VENTHOOD

Model WVW51UC0LS

Near Georgetown, TX 78628

Paul

Job Details: 07/12/2022

Complaint was that vent hood was making noise. Found squirrel cage was damaged. Removed and replaced vent motor. Reassembled and verified operation. New construction/ empty house. Call complete

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near New Braunfels, TX 78130

Andrey

Job Details: 07/12/2022

"Arrived on site to test unit for no heat, tested unit found, unit has power but would not heat tested outlet and found proper voltage, but one prong was not making proper contact, adjusted and power unit back on, unit is now running as designed, job complete"

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Marion, TX 78124

Andrey

Job Details: 07/12/2022

"Arrived on site to test unit for error code, tested unit found in diagnostics it will not agitate or spin ACU constantly clicking like is trying to engage, replaced ACU ran test cycle and got a strange grinding noise from rotor, removed rotor and found a small screw attached to rotor magnet, inspected rotor and stator and found deep scrapes on both parts, replaced rotor and stator, tested unit, unit now functioning properly, no leaks detected job complete"

We serviced a

KITCHENAID ICE MACHINE

Model KUIX505ESS2

Near New Braunfels, TX 78132

Andrey

Job Details: 07/12/2022

"Arrived on site to test unit for no power, tested unit found no power in outlet, plugged into good outlet, found water valve not receiving any voltage

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Hutto, TX 78634

Cliff

Job Details: 07/12/2022

Arrived on site to replace previously ordered parts for range. Replaced glass and tested unit. Found all is functioning properly at this time.

We serviced a

WHIRLPOOL WASHER

Model WFW85HEFC1

Near Pflugerville, TX 78660

Cliff

Job Details: 07/12/2022

Arrived on site to replace previously ordered parts for washer. Replaced dispenser and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

We serviced a

WHIRLPOOL FREEZER

Model WRX986SIHZ00

Near Pflugerville, TX 78660

Cliff

Job Details: 07/12/2022

Arrived on site to diagnose a refrigerator that has a light not working. Found freezer led module failed and replaced it per service pointer. All is working properly at this time. Repair covered under scode.

We serviced a

GE MICROWAVE

Model JVM3160DF4BB

Near Austin, TX 78748

Kevin

Job Details: 07/12/2022

"Arrive on site and uninstalled and disassembled my wave and found damage to the wave guide. Installed Magnetron, Capacitor, and diode and microwave is heating again. Homeowner requested that we run microwave several times as it has been repaired by multiple service companies. If microwave fails again it is likely due to the damage to waveguide which is shorting out the Magnetron. Another repair attempt is not advised because it will not be permanent. At this point microwave should be replaced, job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS02

Near Pflugerville, TX 78660

Cliff

Job Details: 07/12/2022

Arrived on site to diagnose a refrigerator that is leaking. Found reservoir cracked and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found after service was performed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Pflugerville, TX 78660

Cliff

Job Details: 07/12/2022

Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker motor failed and replaced it. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

We serviced a

WHIRLPOOL WASHER

Model WFW85HEFC1

Near Pflugerville, TX 78660

Cliff

Job Details: 07/12/2022

Arrived on site to replace previously ordered parts for washer. Replaced dispenser and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Temple, TX 76501

Jonathan M

Job Details: 07/12/2022

Arrived on site for a washing machine that is not filling. Inspect unit and work area. The customer advised that the unit fills but it does not fill as high as her old washer used to. I did explain to the customer that these newer units are water efficient units and are low water style washers. The customer advised they do not want a little water washer and I wanted a washer that fills up to the top like theyre old ones used to. I did explain to the customer about how this unit works in government regulations that have been set for manufacturers. Ran the unit through a bulky load with some towels and found the unit filling and operating as designed. Did not find any stored error codes in the diagnostic mode. The unit is working as designed. Call complete.

We serviced a

AMANA DRYER

Model NED4655EW1

Near Temple, TX 76502

Jonathan M

Job Details: 07/12/2022

Arrived on site for a dryer that is not heating. Inspected unit and work area. Confirmed customers complaint and check voltage to the unit. Found proper voltage. Checked all heating components and found all heating components testing that they were good. Checked voltage going to the heater with the centrifugal switch wire removed from the elements. Checked voltage and found no voltage coming from the centrifugal switch. Disassemble to unit and found the wire connector for the motor had been pulled away from the motor. Reconnected wire connector and tested the unit. The unit began to heat and operate as designed. Added an extra zip tie to the connector to ensure that the connector states but. Call complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Belton, TX 76513

Tyler

Job Details: 07/12/2022

Arrived on site for refrigerator not cooling. Upon arrival found unit was off and defrosted but customer was able to provide photos of a reoccurring defrost issue in the RC. After further testing found that unit had a potential liner leak with multiple areas of rusk forming on the backside of liner and near compressor insulation. Call techline and spoke with Anthony sr#7734092664. After discussing findings with techline found that you know is nonrepairable due to void in insulation occurring in multiple spots leading to hot air getting in the unit and causing the ice buildup was instructed to have customer reach out to whirlpool for further assistance at this time. Call complete

We serviced a

KITCHENAID ICE MACHINE

Model KUID508ESS1

Near Belton, TX 76513

Tyler

Job Details: 07/12/2022

Arrived on site for ice machine not probably making ice. Upon arrival confirmed issue and found a lot of the ice was turning a slush inside the unit. After further testing I found that because the issue was a solenoid in the valve failing after its initial flush cycle and no longer allowing wanted to be put into the unit went 120 V is applied for the ice creation and harvest settings. After getting customer approval I installed part then reassembled and tested unit. Found ice machine functioning as designed with no leaks. Call complete

We serviced a

WHIRLPOOL RANGE

Model WFE975H0HZ4

Near Jarrell, TX 76537

Tyler

Job Details: 07/12/2022

Arrived on site for range with damaged glass top. Upon arrival confirmed complaint and found front left burner area of glass damaged. Replac3d top. Found new glass working as designed with no damages. Call complete

We serviced a

WHIRLPOOL OVEN

Model WFE320M0JS0

Near Jarrell, TX 76537

Tyler

Job Details: 07/12/2022

Arrived on site for range failing to heat correctly. Upon arrival confirmed issue after running heat tests. Found no errors in diagnostics but I did find relays on control failing to open correctly. Replaced control and sensor. Reassembled and tested unit for 30 minutes. Found averaging temp at 351 when set to 350. Unit now functioning as designed. Call complete

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Bartlett, TX 76511

Gerry C

Job Details: 07/12/2022

"Arrived to perform SP W11540964 - Special Project S17304. I verified the copper washers and they were completely corroded away, fully exposing the rubber washers. The unit had leaked a small amount on the flooring at the back of the unit and I attached an image to the service call. I removed and replaced the element with the updated version and tested in accordance with the MFG TSP. There were no leaks observed after replacement of the element assembly."

We serviced a

JENN-AIR DISHWASHER

Model JDPSS244LL1

Near Hutto, TX 78634

Gerry C

Job Details: 07/12/2022

"Arrived to inspect broken rack adjuster and spray arm issue. I removed and replaced the broken left rack adjusted and tested. The spray arm had come loose from its indexed mount and I reinstalled, ensuring the mount indexed to the correct position and tested. The unit operated as designed, no leaks observed during service."

We serviced a

KENMORE REFRIGERATOR

Model 106.5757579

Near Round Rock, TX 78664

Gerry C

Job Details: 07/12/2022

"Arrived to inspect still icing and clicking on RC door. I found the door closer on the RC door was not fully tightened and after correcting, the door operated as designed and noise was gone. I sealed the ice door chute due to gapping in the door portion of the assembly and sealed around the door openings. The gasket on the RC was torn badly at the bottom hinge side and I removed and replaced the gasket and tested. The unit required leveling and door matching.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHV00

Near Georgetown, TX 78626

Gerry C

Job Details: 07/12/2022

"Arrived to inspect low water flow. I tested from the dispenser back and found the issue was within the primary water valve. I removed and replaced the valve and tested. Normal function resumed and the unit operated as designed. No leaks observed during service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Georgetown, TX 78626

Gerry C

Job Details: 07/12/2022

"Arrived to inspect no water. I found the filter was plugged and after removing it, the water flow resumed expected and normal flow. The CX had already ordered a filter and I coached them on installation and flushing. Operational test good, no leaks observed during service."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Round Rock, TX 78665

Cliff

Job Details: 07/12/2022

Arrived on site to diagnose a dishwasher that is not draining. Found drain line was kinked and customer already corrected issue. Inspected unit and found all is functioning properly at this time. No leaks were found at time of service.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near New Braunfels, TX 78130

Leonardo

Job Details: 07/12/2022

Arrived on site to replace heating element due to special project. Replaced heating element test unit and unit test good job complete.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS4

Near San Marcos, TX 78666

Leonardo

Job Details: 07/12/2022

Arrived on site to test unit for oven not igniting. Test unit and found and glow igniter. Replaced igniter test unit and unit and unit pre heated to 350? test good job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Pflugerville, TX 78660

Matthew

Job Details: 07/12/2022

Arrived onsite for dishwasher with error codes. Customer had to manually drain water. Upon arrival inspected unit. Confirmed error code. Ran test and all water did not drain but did verify the drain motor was functioning. Found that the drain hose rubber connector was severely kinked. Disconnected and routed hose to avoid kink when fully installed. Tested unit and unit is functioning properly. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Kyle, TX 78640

Leonardo

Job Details: 07/12/2022

"Arrived on site to test unit for console overlay coming off. Found over laying damaged, replaced console test unit and unit test good job complete."

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW2

Near Austin, TX 78754

Matthew

Job Details: 07/12/2022

Arrived onsite for washer leaking oil. Upon arrival inspected unit. Confirmed gearcase leaking oil. Disassembled unit and replaced gearcase. Tested unit and unit is functioning properly. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM14

Near Austin, TX 78754

Matthew

Job Details: 07/12/2022

Arrived onsite for refrigerator ice maker not functioning. Customer tried running harvest test and test failed. Ran diagnostics and confirmed ice maker failure. Replaced ice maker and tested. Unit is functioning properly. No leaks present at this time. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KUDP02FRSS3

Near Austin, TX 78701

Matthew

Job Details: 07/12/2022

Arrived onsite to replace previously diagnosed parts. Replaced inlet and tested. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL OVEN

Model KOCE500ESS09

Near Austin, TX 78749

Kevin

Job Details: 07/12/2022

"Arrived on site and replaced lower vent, current one is not correct for this model. Also found microwave door edge does not align with oven door or control panel. Spoke with techline, Alignment does not affect operation and position cannot be changed, Hinges are not adjustable left to right, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ00

Near Manor, TX 78653

Joe Z

Job Details: 07/12/2022

Arrived onsite for REFRIGERATOR LIGHT IS OFF . Upon arrival inspected unit and found the top of RC lights and FC light is out. Found Only the FC led has failed. Replaced FC led and all lights are operating as designed job complete.(only used 1 module)

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Manor, TX 78653

Joe Z

Job Details: 07/12/2022

"Arrived onsite for Range extremely hot on the exterior .Preheat set to 350 , oven reach 385, then began cycling. Unit averaged 348. Operated oven for 50 minutes. Called techline for assistance. After series of checks tech determined that the neat from the cooktop is caused by Radiant heat. Tech had me check door hinges, gasket an everything is good. Tech had me advise customer that the hotter the oven temperature is set to the hotter the vent air and cook top will feel. Tech gave SR#7734085548"

We serviced a

WHIRLPOOL RANGE

Model KMHS120KPS0

Near Austin, TX 78703

Matthew

Job Details: 07/12/2022

Arrived onsite for microwave hood light not functioning. Upon arrival tested unit. Found faulty board. Explained to customer however due to what customer experienced he believed the socket was bad. Replaced socket and had no effect. Replaced control and unit is now functioning properly. Job complete

We serviced a

WHIRLPOOL WASHER

Model WFW95HEDC0

Near Austin, TX 78703

Matthew

Job Details: 07/12/2022

"Arrived onsite for washer not starting a cycle. Upon arrival inspected unit. Put unit in diagnostics and found stored error code F5E2, f8e1. Ran test and found latch locking but not registering with ACU. Checked latch and was testing in range. Power cycled unit and unit began functioning. Ran test and normal load and passed. If symptoms persist recommend replacing latch and possibly the control.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Jarrell, TX 76537

Tyler

Job Details: 07/12/2022

Arrived on site for refrigerator not dispensing ice. Upon arrival confirmed complaint. Found temps on arrival (actual) at 0/39. Found ice bucket had ice but showed signs of melting together and locking up ice bucket. I found dispenser functioning as designed. Replaced main control due to possible extended defrost leading to issue. Reassembled and tested unit. Found ice maker harvest and fill as designed with no leaks and dispenser now fully functioning.call complete

We serviced a

KENMORE DRYER

Model 110.870886

Near Austin, TX 78734

Scott

Job Details: 07/12/2022

"Arrived on site for dryer tumbling but not heating . Found element failed . Fuse and thermostats checked normal. Replaced element and unit is now heating .

We serviced a

IKEA REFRIGERATOR

Model IRS335SDHM00

Near Round Rock, TX 78664

Cliff

Job Details: 07/12/2022

Arrived on site to diagnose a refrigerator that is not cooling properly. Found full frost pattern on coil and all parts operating properly. Used silicone on liner to seal air gaps to stop excessive frost on coil causing cooling issue. No leaks were found at time of service and job is complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Austin, TX 78734

Scott

Job Details: 07/12/2022

Arrived on site for door sticking . Found unit is performing normally . Explained that door has different spring set up compared to old dishwasher. No water leaks detected at time of service . Job complete

We serviced a

MAYTAG WASHER

Model MVWX500XW0

Near Austin, TX 78731

Scott

Job Details: 07/12/2022

"Arrived on site for washer not finishing cycle or sometimes Not starting . Ran diagnostics got error codes of Lid lock , off balance , shifter ran manual test and lock is not engaging. Valves are working normally . Replaced latch and tub ring due to damage. Parts 148.00, labor 174.75 . Tested unit ,all checked normal. No water leaks detected at time of service.

We serviced a

KENMORE WASHER

Model 110.2210231

Near Georgetown, TX 78628

Paul

Job Details: 07/12/2022

MG Complaint was that washer was leaving clothes wet. Ran diagnostics and found the washer was not switching gears. Inspected and confirmed the gear case is leaking oil and the actuator is not reading due to oil.

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Burnet, TX 78611

Vincent

Job Details: 07/12/2022

"Arrived on site for dryer, inspected unit and work area. I tested unit and was heating. CX complaint was not heating all the time. I replaced all thermostats element, fuse and temperature switch. Tested and Unit is operating as designed. Job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW05

Near Bertram, TX 78605

Vincent

Job Details: 07/12/2022

"Arrived on site for refrigerator icemaker, inspected unit and work area. Tested icemaker and was dead. I then replaced icemaker with new one and tested. Unit is now operating as designed. No leaks observed during service. Job completed."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ06

Near Leander, TX 78641

David S

Job Details: 07/12/2022

"Arrived on site to install previous diagnosed parts. I gained access to the turn table and replaced it with new, I also replaced the main control with new. I reassembled the unit and tested it. It is now working as designed. Job complete."

We serviced a

WHIRLPOOL OVEN

Model WFG505M0BS3

Near Andice, TX 78628

David S

Job Details: 07/12/2022

Arrived on site for oven light not working and the oven smoking. I inspected the unit and work area. I found the bulb broken. I found food debris between the bottom plates of the oven. I separated the plates and cleaned the food debris out. I recommened the customer still runn a cleaning cycle to burn out the rest of the food debris.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Andice, TX 78628

David S

Job Details: 07/12/2022

Arrived on site for water dispenser leaking. I inspected the unit and work area. I found the unit off and thebwater turned off. I powered the unit on and turned the water on. I tested the water dispenser and found it working as designed. No water leaks detected. Inteated thebice maker and found it cycling and filling with no water leaks. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Leander, TX 78641

David S

Job Details: 07/12/2022

"Arrived on site for fridge icemaker not producing. I inspected the unit and work area. I found ice maker fault code e5, bad icemaker thermistor. I gained access to the ice maker and replaced it with new. I reassembled the unit and power cycled the controls. I verified the error code is gone. I cycled the ice maker and found it working as designed and filling. Job complete."

We serviced a

KITCHENAID ICE MACHINE

Model KUID308HPS00

Near Austin, TX 78731

Luis

Job Details: 07/12/2022

"Arrived on site for no ice. Ran diagnostics found tube disconnected from dispenser replaced tube assembly,ran diagnostics all test passed. ; used 1 W10863947 (Tube) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KUIX535HPA00

Near Austin, TX 78701

Luis

Job Details: 07/12/2022

"Arrived on site. Diagnosed a defective pump,replaced defective pump,ran water through pump and tubing passed no leaks."

We serviced a

WHIRLPOOL RANGE

Model WEG515S0FS0

Near Austin, TX 78757

Kimo

Job Details: 07/12/2022

Arrived onsite for a rang with a malfunctioning display. Upon inspection I found the display showing half the numbers and letters on the screen. I installed new control and tested unit and found unit operating as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Austin, TX 78757

Kimo

Job Details: 07/12/2022

Arrived onsite for refrigerator with a frozen evap. Upon inspection I found that the bi-metal tested good in diag mode and the defrost heater was working in forced defrost. I then removed ice. Upon further inspection I found a air leak at the rc door (see pix for before and after) I got the door to seal up properly after adjusting the chassis and door. I contacted Bruce at techline and told him about what I found and did and got rs#7734091101.job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Austin, TX 78723

Kimo

Job Details: 07/12/2022

"7/12/22 14:52: KL rspndd 7/12 TUE, Arrived on site. Mainteance could not find the unit that needed to be serviced. JOb complete"

We serviced a

WHIRLPOOL VENTHOOD

Model UXT4130ADS2

Near Austin, TX 78724

Kimo

Job Details: 07/12/2022

Arrived onsite for for vent hood that is not working. Upon inspection I found that there was power into the switch but none coming out. I replaced the switch and tested and found no change. I the replaced the fan motor and tested the unit and found unit it operated as designed. Job complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near Pflugerville, TX 78660

Kimo

Job Details: 07/12/2022

"Arrived onsite for MW that seems to have a counter lighting issue, it will not come on sometimes. Upon inspection I found that the bulb was not secured in the socket, I corrected this and tested unit several times and found that the light came on every time. Job complete."

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFTR2021TW2

Near Round Rock, TX 78681

Wesley

Job Details: 07/12/2022

Arrived onsite and found fridge cooling issue sub 0 degrees in freezer but 60 degrees in fridge. Found evap fan motor dead. And air channel blocked with ice. Repaired unit. All checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Round Rock, TX 78665

Kimo

Job Details: 07/12/2022

Arrived onsite for refrigerator not cooling. Upon inspection I found that the start device was unplugged I plugged it in and performed a amp test and found it pulling .56 amps. I checked the evap for a frost pattern and found a good pattern developing. I advised customer that the fridge will get to it operating temps in about 24hrs. Because its starting from scratch. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WHIRL POOL

Near Austin, TX 78753

Kevin

Job Details: 07/12/2022

"Arrived on site and inspected washer and found door is locked and breaker is off. After turning breaker back on drain pump is constantly running. Removed top panel and Manually opened the door. Cleared error and ran a diagnostic cycle to confirm washer is operating normally again.

We serviced a

WHIRLPOOL DRYER

Model MEDB835DC4

Near Dripping Springs, TX 78620

Kevin

Job Details: 07/12/2022

"Arrived on site and replaced failed heating element diagnosed by previous technician, after replacement dryer is heating and running normally. Recommend it to homeowner that been to the exterior be inspected and cleaned/cleared by a service if needed, job complete"

We serviced a

LG WASHER

Model WM3600HVA

Near Austin, TX 78737

Kevin

Job Details: 07/12/2022

"Arrived on site and found customer has experienced water on the floor once, also states there is a rattling noise while drain pump is running. Set Washer into a diagnostic cycle and filled it with water while inspecting all waterlines and hoses and did not find any leaking. Sent multiple pictures and videos to KB/service management. Found drain hose that runs from pump to the rear of the machine is not set into the first retaining clip, took pictures. After resetting it ran diagnostic cycle again and did not hear rattling noise while pump is running. No further repair is required at this time

We serviced a

JENN-AIR OVEN

Model JJW2830DS03

Near Austin, TX 78759

Scott

Job Details: 07/12/2022

Arrived on site for stuck key error code . Unable to put in diagnostics. Any time unit is powered up goes straight to error code . Ordering UI and autho . Call to set return ; ordrng 1 AUTHO and 1 W11102216 (Ui)

We serviced a

KITCHENAID MICROWAVE

Model KMBS104ESS02

Near Austin, TX 78717

Kimo

Job Details: 07/12/2022

Arrived onsite for microwave with no power. Upon inspection I found that the line filter was reserving power but not sending it. I am ordering 1x line filter office to reschedule.; ordrng 1 461964885341 (FILTER)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near Woodway, TX 76712

Jonathan M

Job Details: 07/12/2022

Arrived on site for a refrigerator thats not cooling again. Inspected unit and work area. Check the heater and thermisters and found them both within range. Spoke to PR and was advised to order the user interface and evaporator thermistor for repair. I am ordering the user interface and thermistor for the return trip. Rescheduled customer to 7/25.; ordrng 1 W11518204 (UI) and 1 WPW10384183 (Thermistor)

We serviced a

AMANA DRYER

Model NED4655EW1

Near Killeen, TX 76543

Tyler

Job Details: 07/12/2022

Arrived on site for dryer needing previously diagnosed parts. Installed motor timer and wheel and found dryer still had reoccuring symptoms. Will need findings reported to techline asap during business hrs on how to proceed.; ordrng 1 Cnote (Need techline callled)

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KBS0

Near Georgetown, TX 78628

Paul

Job Details: 07/12/2022

MG. Complaint was that dishwasher was leaking. Found dishwasher leaking from tub seem in the back. Will need new tub. Brand new appliance. Ordering W11409866 tub. Office to RS.; ordrng 1 W11409866 (Tub)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300EBS02

Near Burnet, TX 78611

Vincent

Job Details: 07/12/2022

"Arrived on site to install previously diagnosed parts, as I was going to install new evap motor found harness missing. I also tested voltage again on the control to fan and was not reading anything. I will have to reorder parts and return with HV control. Place CX on cancellation list. Parts department to check evaporator motor make sure it has a harness in it C-NOTE. No leaks observed during service. Office to reschedule on 07/21/22 am ; ordrng 1 WPW10317076 (HV control) and 1 W11024089 (Evap motor Cnote)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Leander, TX 78641

David S

Job Details: 07/12/2022

Arrived on site to install previous diagnose parts. The wrong bin was ordered it needed a half bin. I installed the gasket. I am ordering the correct bin. Parts drop off only.; ordrng 1 W11026418 (Half bin)

We serviced a

WHIRLPOOL FREEZER

Model WRS315SDHZ08

Near Robinson, TX 76706

Jonathan M

Job Details: 07/12/2022

"Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. Confirmed customers complaint and found the unit had a defrost issue. Found the evaporator fan running and the thermistor is within range. Ordering control, user interface, through misters, and evaporator harness for repair. The office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11546681 (Evaporator harness) and 1 WPW10384183 (Thermistor) and 1 W11203289 (User Interface) and 1 W11546690 (Control) and 1 W11546610 (Heater)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS06

Near Jarrell, TX 76537

Gerry C

Job Details: 07/12/2022

Arrived to inspect code. I found the unit would not heat and I could not hear the HV system engage. I removed and replaced the control and tested. Operational test good. The unit requires the correct tray and we will D2C.; ordrng 1 W11367904 (Tray) and 1 D2C (D2C W11335034)

We serviced a

WHIRLPOOL ICE MACHINE

Model WUI95X15HZ01

Near Burnet, TX 78611

Vincent

Job Details: 07/12/2022

"Arrived on site for icemaker, inspected unit and work area. Found unit tripping breaker caused by the external water drain pump. Also found door hinge badly bent and causing door not to close correctly. Office to order parts and reschedule when parts have arrived. No leaks where observed during service. Left unit unplugged and turn off the water supply.; ordrng 1 W11539855 (Water pump) and 1 W10476703 (Hinge) and 1 2185712 (2185712)"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS4

Near Canyon Lake, TX 78132

Andrey

Job Details: 07/12/2022

"Arrived on site to test unit for Functionality issues, property manager will have to provide proper closing docs to continue a warranty repair Office to resolve this issue and reschedule; O-emld tckt"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near New Braunfels, TX 78132

Andrey

Job Details: 07/12/2022

"Arrived on site to test unit for no ice production and noise, tested unit found Evaporator is not frozen over, but ice maker is over filling and leaking water, recommend replacing all water valves and ice maker to address issue, damper is making grinding noise when opening and closing and will need to be changed out as well, knocking noise is constant coming from in the liner and recommend looking it over to determine the source and see if anything can be done, ordering parts, office to reschedule ; ordrng 1 W11482025 (Water valve) and 1 W11482383 (Dual water valve) and 1 WPW10479155 (Damper control)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Lorena, TX 76655

Jonathan M

Job Details: 07/12/2022

Arrived on site for a washing machine that is leaking. Inspected unit and work area. Confirmed the customers complaint and found the unit leaking from the fabric detergent dispenser area. Found no water residue underneath the unit or on the backside of the unit. Found the dispenser drawer in intact and the tub ring intact but water splashing everywhere. Checked the suspension and found the suspension was good. Ordering to bring and will return with a dispenser for repair. The office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 W11094304 (Tub ring)

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SKZ0

Near Harker Heights, TX 76548

Tyler

Job Details: 07/12/2022

Arrived on site for refrigerator not cooling properly. Upon arrival found no errors in diagnostics. Couldnt confirm complaint and called techline and spoke with Andy sr#7734093618. Was instructed issue was possible within outter door panel and ui contol and to order and replace outter door panel and ui control. Will need office to reschedule once availability of parts is known.; ordrng 1 W11340447 (Ui) and 1 W11246772 (Outter door (stainless))

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS01

Near Pflugerville, TX 78660

Matthew

Job Details: 07/12/2022

Arrived onsite to replace previously diagnosed parts. Pierced and evacuated system. Upon trying to complete repair found issues with equipment. Will need to reschedule with customer to complete repair. Customer would like to be placed on cancellation list for next available appointment opening. Office to reschedule.; O-emld tckt

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Cedar Park, TX 78613

Wesley

Job Details: 07/12/2022

Arrived onsite and found installation complications preventing access into perform SP service on the heater bushings. Advised customer on findings. Returning with skid and line to rerun drain; O-emld tckt

We serviced a

KITCHENAID RANGE

Model KFGG504KPS0

Near Cedar Park, TX 78613

Wesley

Job Details: 07/12/2022

Arrived onsite for unit bake not working and found unit arching across back of dsi board. While onsite arching shorted the oven sensor. Ordering sensor and main control and DSI board to replace all 3 together per techline spoke to Austin sr#7734090499. ; ordrng 1 W11088878 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT313CZLZ00

Near Georgetown, TX 78626

Gerry C

Job Details: 07/12/2022

"Arrived to inspect no cool. I found the unit would make a sizzling noise when the compressor was engaged. The capacitor was 12.3uF (12uF spec) and the coils in the compressor were 4.2 and 5.2, 9.5 combined and electrically very good. I removed and replaced the start device and the unit started once, but the compressor had severe difficulties starting and could be heard making a growl before it started. The compressor has failed internally and will require replacement. Office to order R600 compressor, dye drier and service port. Office will add required connectors and include R600 kit. Office to contact the CX to arrange return service. No water connections to unit. ; ordrng 1 W11370574 (Compressor Kit) and 1 WPW10143759 (UV Drier) and 1 W10913906 (Service Port) and 1 R6002Hours (Two Hour Sealed System Service)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Leander, TX 78641

Wesley

Job Details: 07/12/2022

"Arrived onsite and found repeat frosted through evap. Advised customer that thermistor, control and ui should be replaced for failure to defrost. Thermistor has already been replaced. Ordering control, and ui to repair. Office to reschedule. ; ordrng 1 W11546690 (Control box)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Leander, TX 78641

Wesley

Job Details: 07/12/2022

Arrived onsite for failed door hinge and found door hinge structurally crushed and loose preventing proper door operation. Ordering door to repair. Office to reschedule. ; ordrng 1 LW11258450 (Door)

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Austin, TX 78704

Luis

Job Details: 07/12/2022

"Arrived on site for no cool in fresh food section. Found evaporator incased in ice. Defrosted upper section of evaporator checked wiring good,ohmed heater passed. Unit will need ui,main control,thermistor and harness. Parts on order. Customer will need to defrost unit 24hrs before return visit. ; ordrng 1 W11546609 (Control) and 1 W11546681 (Harness)"

We serviced a

WHIRLPOOL DISHWASHER

Model ADB1400AGS2

Near Seguin, TX 78155

Leonardo

Job Details: 07/12/2022

Arrived on site to test unit for no power. Test unit and found unit not connected at junction. Secured connection test unit and unit test good job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS05

Near Austin, TX 78749

Kevin

Job Details: 07/12/2022

"Arrived on site and found fresh food doors are uneven adjusted left side foot to raise left side. Doors are now level, job complete"

We serviced a

ELECTROLUX WASHER

Model EFLS617STT0

Near Georgetown, TX 78633

Paul

Job Details: 07/12/2022

MG. Complaint was that control knob was not responsive. Customer already had purchased knob assembly. Removed door panel. Removed and replaced provided knob control. Advised customer since he provided part then we cannot provide warranty. Verified operation. Call completed.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LFHT1831QF1

Near Austin, TX 78737

Luis

Job Details: 07/12/2022

"Arrived on site for unit not powering on. Checked outlet with meter no power,checked breakers,breakers not tripped,forced reset button on gfi,outlet reset power now at outlet plugged unit in refrigerator powered on. Advised customer to have outlet replaced,refrigerator should not be connected to a gfi outlet.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Pflugerville, TX 78660

Cliff

Job Details: 07/11/2022

Arrived on site to diagnose a dishwasher that is leaking. Found tub dented causing leaking at right rear seam. Tub will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W11409866 (Tub)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Kyle, TX 78640

Andrey

Job Details: 07/11/2022

"Arrived on site to test unit for not cooling properly, tested unit found broken door switch, could not find breaker box to switch unit on, will Reevaluate on return visit, ordering switch office to reschedule ; ordrng 1 W11123941 (Door switch)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS01

Near Marble Falls, TX 78654

Gerry C

Job Details: 07/11/2022

"Arrived to instal previously diagnosed and ordered parts. I removed and replaced the failed gasket and installed the retainers. I found the FC had ice in the left side, the same side as the ice bin return duct and inspected further. The ice bin door had gapping allowing refrigerator temperature air to circulate throughout the FC system and create frost and ice. The unit will require the ice bin door to complete repair. No leaks observed during service. ; ordrng 1 W11594928 (Ice Bin Door)"

We serviced a

JENN-AIR WINE COOLER

Model JUWFR242HL01

Near Kingsland, TX 78639

Gerry C

Job Details: 07/11/2022

"Contacted mfg tech line, Kurt. File# 7734078606 per mfg tech, I removed and replaced the evaporator cover, including damper and fan and there was no change. The only part not replaced has been the UI and due to MFG tech line not answering at 13:30, 07/11/22 and a recording outside of her normal hours, office to order ui. No water connections to unit. Office to contact the CX to arrange return service. ; ordrng 1 W11376132 (UI)"

We serviced a

WHIRLPOOL WASHER

Model WTW4800XQ2

Near Kingsland, TX 78639

Gerry C

Job Details: 07/11/2022

"Arrived to inspect continuous failure during attempted operation. The unit appears to be going into a flood stage mode during operation and when I tested the spin cycle in manual mode, I could hear it starting the motor, but it was loud and having difficulties starting. I tested the start capacitor and found it at 22.08uF, when it should have been at 45uF, +/- 5%. This issue likely caused the ECU to misread the slow start as water remaining in the basket, as a secondary software measure to prevent flooding and the unit will require a replacement capacitor before any further use. I did see where the motor cover had wear marks from intermittent contact with the floor, but it is highly unlikely that the gear case, cam and belt will be required, but I am reverse-flowing them. Suspension is recommended to prevent the droop of the rotational mass assy. Office to order additional parts and authorize, no leaks observed during service. Office to schedule for return service. ; ordrng 1 W10804665 (Capacitor) and 1 W10780048 (Suspension Kit)"

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FS2

Near Gatesville, TX 76528

Jonathan M

Job Details: 07/11/2022

Arrived on site for range that is changing cooking temperatures and hes turning the unit on on the unit is not in use. Inspected unit and work area. Rather unit through diagnostics and found an F2 E1 (stuck key) error code. When pulling the unit out of diagnostics I found the unit thinking the customer was pressing the clean cycle when the unit had not been touched. Attempted to test all functionality of the user interface and found several buttons not allowing the customer to use including the timer and clock buttons. Unit will need a new control for repair. Ordering part in the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W10894098 (Control)

We serviced a

JENN-AIR MICROWAVE

Model JMC2427DS01

Near Austin, TX 78731

Matthew

Job Details: 07/11/2022

"Arrived onsite to replace previously diagnosed parts. Replaced UI and switches. Replaced switch and UI. Tested unit and unit still has Intermittent functioning on the left side left side. Door needs to be held down to function. If pressure is released the unit shuts off. Need to call tech line for recommendations, tech support office was closed. ; O-emld tckt"

We serviced a

WHIRLPOOL WASHER

Model WTW8500BW0

Near Austin, TX 78733

Matthew

Job Details: 07/11/2022

Arrived onsite for washer leaking. Upon arrival inspected unit. Found unit rusted throughout and more so on the left side. Ran a cycle and watched for leaks. Found water leaking from left side upper area. Detached lid. Found detergent dispenser leaking. Did not see any other areas leaking. Order dispenser and hose assembly. Office to reschedule ; ordrng 1 WPW10552116 (Detergent dispenser)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDM01

Near Austin, TX 78754

Scott

Job Details: 07/11/2022

Arrived on site for water leaking from ice maker . Found when water during harvest is leaking from around IM. Ordering IM ; ordrng 1 W11510803 (Im)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF550SAHS0

Near Austin, TX 78756

Kimo

Job Details: 07/11/2022

"Arrived onsite for dishwasher that would leak only when it get though it drain cycle. Upon inspection I found that the leak is coming fro a crack I. The draining tube, it look like it was squished causing the crack. I am ordering the drain hoses. Office to reschedule.; ordrng 1 W11243398 (HOSE-DRAIN) and 1 W11243383 (HOSE-DRAIN)"

We serviced a

MAYTAG WASHER

Model MVW6230HC2

Near Lago Vista, TX 78645

David S

Job Details: 07/11/2022

"Arrived on site for washing machine making a noise. I inspected the unit and work area. The customer showed me a video and it sounded like the unit was squeaking during agitation. I ran a diagnostics cycle and could not recreate the noise. I gained access to the gear case and found the belt loose, I could tug on it and get it to slide along the cam. I am ordering a new belt to complete the repair. ; schdld next appmnt for 7/18 MON PM"

We serviced a

GE REFRIGERATOR

Model GSHS6HGDDCSS

Near Round Rock, TX 78664

Cliff

Job Details: 07/11/2022

"Arrived on site to diagnose a refrigerator that is not producing ice or dispensing water. Found issue is either with valve or filter head, however shut off on wall is fully seized and water cannot be turned off to refrigerator to replace any parts. Homeowner will need to have shut off replaced before repairs can be performed. Homeowner to contact office for scheduling once plumbing issue is resolved.; O-emld tckt"

We serviced a

WHIRLPOOL DISHWASHER

Model KDFM404KPS0

Near Round Rock, TX 78665

Cliff

Job Details: 07/11/2022

Arrived on site to diagnose a dishwasher that is not cycling properly. Found unit not operating diverted properly and failing to build proper pressure in pump. Pump and control will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W11416362 (Pump) and 1 W11410065 (Control)