"Arrived on site for not washing. Upon arrival, ran diagnostics and got F4-E3 motor not running. Test unit. Unit fills motor energizes, but then just begins to pulsate. Need to replace sump and motor. Office to reschedule ; schdld next appmnt for 11/30 THU !"

"Arrived on site to replace previously diagnosed slides, gear kit and brackets, replaced and tested, unit is now functioning as designed, job completed"

Arrived onsite for unit not dispensing ice and found ice maker yoke loose. Secured yoke. Unit is now operating as designed. Advised customer on repair.

On arrival verified complaint of tripping breaker. Checked Amp draw of L1 and found 25 amps. L2 was 0 and N was 5 indicating a bad element. Replaced element and rechecked operations. All checked good. No long tripping breaker. Job complete.

On arrival verified complaint of H2o and noise. Noise is the ice maker solenoid for cubed ice opening up and there is nothing to dampen the sound. H2o is just the filter reset light. Reset and no error on display. Job complete no leaks detected during service. Operational test good.

"WTW4955HW3 Arrived to inspect noise and vibration. I found Service Pointer - W11695259 - Rev A does apply and will need to be performed upon return. Further inspection revealed several of the holes that are supposed to be punched out within the basket, were not punched at all and several were minimally punched out. Office to order spin basket and contact the customer to arrange return service. No leaks observed during service. ; ordrng 1 W11172199 (Basket)"

"Arrived on site to test unit for rc light flickering, tested unit found failed LED module, ordering assembly and control as precautionary, office to reschedule ; ordrng 1 W11470191 (RC Light module assembly) and 1 W11455229 (Control)"

"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed. AUTHO S84638 ; used 4 W11632139 ( Led module) from stock"

"Arrived on site for a washing machine that is not starting cycles. Inspected unit and work area. The customer advised they used it two times and on the third cycle, the unit would lock and unlock would make a few noises and would go completely done. I ran the unit through diagnostics and did not find any stored error codes. Attempted to start a cycle and confirmed the customers complaint. Found the drum would attempt to turn twice and then go to Dunn. Ran the unit through a diagnostic cycle, and at the end when it spun, found the unit, throwing an error code for an F7 E1 (basket speed fault) error code. I checked underneath the washer and found actuator had something stuck above the actuator. Removed the obstruction and tested the unit. The unit began to work and operate as designed. Call complete."

Arrived on site for sanitize and high temperature selection not operating. Upon arrival inspected unit. Found customer trying to use sanitize and high temperature on quick cycle. Instructed customer that those selections cannot be used on quick cycle. Showed how it does operate on other wash cycles. Unit is operating as designed. No leaks present at this time. Job complete

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the basket, suspension, and tub ring, and went to go test the unit. Found that the plugs inside of the washroom were all two prong plugs with no adapter to be able to plug the unit in. The customer was not home to be able to assist so I advised the customer to call back if any other issues persist. Call complete."

"Arrived on site for a refrigerator that is leaking water from the icemaker. Inspected unit and work area. The customer advised that they had issues with water coming from the ice chute but theyve also had issues with a rattling noise with the unit and the freezer not staying below 90?F. I did confirm the customers complaint and found a defrost issue in the freezer section. Ran the unit through diagnostics and found all tests pass. I forced a defrost on the freezer section and found no amperage coming from the defrost circuit. While doing my testing, I found the three-way valve continually shift from side to side without stopping and the control making clicking sounds every 15 seconds. I checked resistance through the thermistors at the control and found the thermistors within range. Found the deli drawer UI completely dead. Spoke to SW and was advised this was a dc short within the unit. Ordering all components for the defrost circuit as well as several components within the DC circuit. The office will need to get authorization for the repair and contact the customer about a return date due to limited parts availability and need for a two hour service for all the parts being replaced. ; ordrng 1 WPW10624574 (Power supply board) and 1 WPW10675033 (Main control) and 1 W10804160 (LED board) and 1 W11387384 (UI) and 1 W11109595 (Evaporator motor) and 1 WP12729128 (Defrost heater) and 1 W11429989 (3 way valve) and 1 WPW10677119 (Deli drawer UI)"

arrived onsite for scratched panel and replaced the panel for one stop cosmetic. All checks good. Unit is set up and operating as designed.

Arrived on site to diagnose dishwasher door that is falling down. Uninstalled unit and found the left door hinge spring had disconnected from its latch. Replaced left side hinge due to spring looking bent / bound. Tested and verified unit working as designed. Repair completed.

Arrived onsite for a cooktop to replace the previous diagnosed parts. I replaced the switch harness and tested the cooktop. All is working as designed now. There were no gas leaks present at the time of service. Call complete.

"Arrived on site for not operating correctly. Upon arrival, ran diagnostics and got error code F8-E1 log fill. Ran a quick cycle and unit began to fill and did not stop. Removed console to inspect control. Found pressure hose not connected. Secured pressure hose and test unit. Unit is operating as designed. No leaks prey at this time. Job complete"

Arrived onsite and replaced the spin basket. Unit is now operating as designed. Advised customer on repair.

Arrived onsite for water not dispensing water. Upon arrival inspected unit. Found at time of service unit was dispensing water. Disassembled and found gap in evaporator cover allowing cold air to migrate up to water reservoir and potentially freezing. Sealed cover with truck stock permagum. Also moved temperature from 37 to 38 degrees. Customer will monitor. Job complete

"Arrived on site to test unit for no power, tested unit found drain pump has failed and shorted the control, will need to replace control, pump and potentially console and latch, ordering parts office to reschedule ; ordrng 1 W10876600 (Drain pump) and 1 W10919546 (Console) and 1 W11611438 (Control) and 1 W10810403 (Latch)"

"Arrived on site to inspect unit for not heating properly, customer states it heats 36 degrees over intended temperature. Tried connecting unit to WiFi with no success. Will need to order an antenna and return. Office to reschedule. ; ordrng 1 W11537624 (Antenna)"

"Arrived on site to diagnose cooktop that was having trouble igniting the right front burner at times. Cleaned cap and orifice and replaced burner head to resolve. Burner head had a little rust on it, and may have impacted the spark. When I tested it lit every time. Repair completed."

Noone at home at time of service. CW in office reached customer who said they canceled. No services rendered. Call completed.

Arrived on site to install RC door. I removed and replaced the RC door and installed the nameplate. The customer is no longer having air bubbles in the water. The unit now operates as designed. No leaks observed during service.

WEG750H0HZ5 Arrived to inspect no oven heat. I found the unit would not ignite in bake or broil and inspected the ignition board. There was a visible burn on the board and it had not been fully seated during manufacture. I removed and replaced the ignition board and tested. The unit resumed all normal functions and there were no gas leaks detected during service.

WFG320M0MS0 Arrived to inspect slow heating. I found the air shutter incorrectly set and the burner tube would not fully ignite along its length. I adjusted the air shutter and retested and the issue was fully resolved. The unit heated as designed. No gas leaks detected during service.

Arrived on site for Dampner making a lot of noise and condensation and frost on grill. Replaced diffuser . Ran diagnostics and all checked normal. No water leaks detected at time of service. Job complete

On arrival verified complaint of noise. On visual inspection of gearcase spotted oil. Replaced the gear aseptic. Splutch and shifter Assy. Reassembled and ran manual test. All components activated correctly and no noise. Job complete. No leaks detected during service. All operational test good.

Arrived on site for microwave not working On test I can hear relay just clicking. High voltage not enabling. Removed from wall. Found thermostat was open. Replaced control. Replaced thermostat. Verified operation. Call complete; used 1 W11568584 (Sensor) from stock

Arrived on site to install new timer / knob / start switch. Replaced and verified proper function. Unit has wrinkle guard functionality on auto cycles causing it to turn on. Call completed.

"Arrived on site to inspect cooktop burners not igniting. Upon further inspection, I tested the cooktop burners and found the back left and back right burner valves/ignition switches are sticking. I disassembled the unit and adjusted the switch harness on the valves and retested and unit is operating as designed. No gas leaks detected during service, job completed. New home/new build/ vacant no one available to sign for receipt."

Arrived on site for washer leaking. On arrival I found error code f9e1. Found drain was getting voltage but not pushing out all water. Replaced drain pump. Verified operation. Call complete. No leaks.

"Arrived on site to inspect unit for leaking from bottom. Upon closer inspection found crack in line leading to reservoir. Replaced bad line, tested unit, unit is running as intended. No leaks present at this time. Job complete."

"Arrived on site to inspect dryer gas odors. Upon further inspection, the customer advised that they smelled gas after the previous service call. Customer advised that a gas company rep came to inspect and found the leak at the burner connector and gas line. At the previous service call, the unit was moved out to remove the vent tube but no gas odors were present at that time. I found the gas line connector to the unit burner was not tight and gas was weeping. I tightened the connection and tested the unit and tested the connection, for any further leaks, with my liquid gas leak detector and the unit is operating as designed with no further leaks. Also tested the connection at the wall,and found no leaks. No gas leaks detected at the end of service, job completed."

Arrived on site to replaced control board. Test unit and unit test good job complete.

Arrived on site to install previously ordered parts. Replaced power cord. Test unit by preheating oven to 350. Unit is operating as designed. Job complete

Arrived on site to test unit for unit not washing. Test unit and found and wash motor. Replaced sump and motor test unit and unit test good no leaks present job complete.

Arrived on site to inspect top load washer. The customer informed me the dispenser drips water into the basket non stop but stopped before I arrived. I ran a test cycle and found no issues. I am ordering the valve to resolve. No leaks observed during service. ; ordrng 1 W11513255 (Valve)

Arrived on site to inspect gas range. The customer had concerns of the middle simmer burner not being high flame and the oven flame going off and back on. I tested the unit and found everything operating properly. I instructed the customer on the simmer burner and how its designed and also how the bake flame cycles on and off to regulate temperature. The unit is operating as designed. No gas leaks detected during service.

"Arrived onsite for refrigerator not cooling. Customer said they cleaned the condenser and defrost the fc. I gain about to the fc evap and found the heater connection had pulled out of the connector housing and was not connected. The heater ohmed out at 90 ohms, it was in spec tolerance. No water leaks detected during service."

"Arrived on site for panel falling off door. Found custom door skin panel not secured to door,removed covers found screws popped out of panel to door,secured door to custom panel skin tested door operation good."

Arrived onsite and found unit operating with sticking door switch in freezer. Corrected issue by unsticking the door switch. Advised customer on repair and provided switch part number.

"Arrived on site to inspect unit for a noise occurring before the unit heats up and lessens when the unit heats up. Customer showed video with the issue present, confirming squeal is occurring ever 2-5 minutes. Upon closer inspection found idler pulley seemed to have grease as well as a strip from where the belt was driving it, replaced belt and idler pulley, and zip tied loose wires away from cavity walls. Ran unit for 30 minutes total, was never able to replicate noise. Job complete."

Arrived onsite for scratch and dent on door. Installed door and tested it. Door closes as designed and no water leaks detected during service.

"Arrived on site to replace previously diagnosed control, power supply board, LED board, UI, Deli UI and FC motor, replaced and tested, unit is now running as designed, no leaks detected job complete"

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the compressor, dryer, and access valve and charge the unit up with nitrogen 225 psi. From the unit pressures hold for 20 minutes without dropping. Vacuumed down the unit to -30 psi and pressure. Sold again for another 20 minutes. Charged the unit up with 55 g of R600 refrigerant and test of the unit. The unit began to cool and operate as designed. I advised the customer to call back if any other issues persist. Call complete."

Arrived on site to test unit for console screen turning on and off. Found display turning on and off 3 times. Replaced console test unit and unit test good job complete

"Arrived on site to test unit for no ice production, tested unit found bin full of ice and ice maker is cycling properly, customer stated that right gasket is damaged, inspected and found Right RC gasket torn, replaced gasket from job 396627 part# W11456682, advised customer to allow 24-48 hour for the gasket to completely form, unit is running as designed, no leaks detected job complete"

"Arrived onsite for a dryer that is not turning on. Upon arrival the customer advised me that the unit will power on but it wont tumble. I checked voltage and polarity and found the both good, I also found that the unit was wired properly. Upon further inspection I found that the heater element was shorted to ground/chassis I corrected this and tested the unit and found no change, then I replaced the console and the control and tested the unit and found unit operating as designed"

On arrival verified complaint of noise. Customer states it happens when the rc section cools. Ran test 3 and found damper making noise. Replaced damper and noise went away. No visual damage to damper. Job complete no leaks detected during service. Operational test good.

"Arrived on site for dishwasher leaking and not heating correctly. Upon arrival found no errors. Found leaking coming from middle of door under door itself. Found no leaks under dishwasher near fill/drain lines or motor. Disassembled door and found leak coming from exhaust vent. Rescheduled customer for 12/08/23 to complete repairs. Ordering WP8269259 vent gasket, WPW10329609 vent.; ordrng 1 WP8269259 (Vent gasket) and 1 WPW10329609 (Vent)"

"Arrived on site to inspect unit for cavity lights not working properly. Replaced all cavity lights in fridge and freezer compartments, per service pointer W11606409. All lights are now working, tested unit, unit is running as intended. Job complete."

Arrived on site to inspect gas range. The customer informed me the unit wont heat correctly. I ran a bake cycle to 415 and monitored temperatures. I found a difference of 15 degrees through two different bake cycles. I calibrated the unit and added 15 degrees and tested. The unit now operates as designed. No gas leaks detected during service.

Arrived onsite for an ice machine that will not turn on. I found the external drain pump not passing neutral. I replaced the pump and tested the machine. All is working as designed. Call complete.

On arrival verified complaint of noise. Noise is during shift. Found cam and shifter needing to be replaced. Gearcase is dry and not leaking oil Replaced cam and shifter and noise went away as it was hard shifting. Ran manual test and found no error codes or abnormal noises. Job complete no leaks detected during service.

"Arrived on site for washer needing previously diagnosed inner basket, tub ring, and suspension rods. Upon arrival reconfirmed issue and installed parts, found during tests there was no leaks, and unit was stable in spin but during max speed spin test I fo7nd gearcase grinding internally and not stopping. Ordering W11454372 gearcase and rescheduled customer for 12/5/23 to complete repairs.; ordrng 1 W11454372 (Gearcase)"

Arrived on site for refrigerator making noise. Unit was on and quiet on arrival. Temperature in both fzr and ref are good. Making ice. Removed back panel and vibration noise started getting loud. Used pads and adjusting tubing to correct vibration noise. Verified operation.call complete.

Arrived onsite for lights not on. On interior the same lights were out. I replaced the one in the fc and the lights came back on. If they go out again need to send the LED controller board the next time. The unit is operating as designed. No water leaks detected during service.

Arrived on site to install front left orifice holder to resolve non igniting burner. Replaced igniter and tested. Verified unit working as designed. Repair complete.

Arrived on site to replace manifold. Replaced manifold test unit no leaks present job complete.

"Arrived on site for not filling with water correctly and unit shakes and vibrates with any load. Upon arrival inspected unit and found defective basket. Ran diagnostics and there are no saved error codes. Test both hot and cold valves and are good. Unit is filling correctly. Need to replace basket. Ordering basket, washplate as well as rear panel if needed for vibration issues per service pointer; ordrng 1 W10919191 (Washplate) and 1 W11172199 (Basket) and 1 W11486091 (Rear panel)"

"Arrived on site for top burners not flaming properly and upper oven not heating correctly. Also a smell of gas . Checked all connections, found small leak at adapter on gas line side . Tightened down connection , fixed gas leak . Recalibrated upper oven . Adjusted valve cover due to rubbing on valve stems. No other issues found . Charged 162.36 collected 186.71 AUTHO JA394TJob complete"

"Arrived on site for range leaking gas . Found regulator bent and both gas tubes bent . Ordering bracket , and gas tubes . Unit is not hooked up at this time . Call to set return ; ordrng 1 98007410 (Bracket) and 1 W11628651 (Tube gas) and 1 W11684515 (Gas tube)"

"Arrived on site. Replaced defective fill tube and icemaker,ran harvest test passed ran fill test passed."

"Arrived on site to inspect range cooktop burners flames colors. Upon further inspection, the customer advised that the cooktop burners flames will turn orange and yellow. Customer advised they have a humidifier upstairs. I advised the customer that when the humidifier is turned on and gets into the AC system, the air it creates will effect the cooktop burner flames as it takes the oxygen away from the flames and they turn yellow/orange. I provided a video on a demonstration of how the humidifier effects the cooktop flames. I tested the burners and all are operating as designed with the correct flames (photo). I made recommendations for use and care for the unit. No repairs needed at this time and no gas leaks detected during service, job completed."

Arrived on site for unit not heating. On arrival tested unit. found unit is heating. Ran air flow test and failed. Found external ventilation issues. Recommend customer have ventilation inspected. Job complete.

"Arrived onsite for a washer to replace the previous diagnosed parts. I replaced the gear case, motor, cam, and capacitor. I found the unit still making some squealing noise in spin due to the belt being stretched out. The belt needs to be replaced. Ordering W11239857 belt. RS for Thursday 12/7.; ordrng 1 W11239857 (Belt)"

Arrived on site to test unit for unit giving F8E0 error code about cooling fan. Test unit and found and blower and control board. Replaced both parts test unit and unit test good job complete.

"WETLV27HW2 Arrived to inspect dryer not starting. I found the issue was actually with the washer portion of the stackable unit. Entering service test mode, I found F8E1 as the only stored error code. Testing revealed the hot valve was having difficulty opening fully and will need to be replaced. Office to order valve. No leaks observed during service. ; ordrng 1 W11222849 (Valve Assy)"

Arrived on site to install previously ordered parts. Replaced wash plate W11510461 and agitator tube W11614636. Unit is operating as designed. No leaks present at this time. Job complete

"Arrived onsite for dryer making noise. On inspection when the drum was spinning there was rock sounding noise. I gain access to the blower wheel and found small pebbles and sand in the blower wheel. Cleared them out and turn the unit on. The noise is gone from the unit. The unit is operating as designed. The vent goes right out the wall and when I had the vent hose off I could see lint buildup on the outside of the vent. Went outside and cleaned the vent out. The unit is breathing now, the clothes will dry faster!"

Arrived on site to test unit for oven not working. Test unit and found broken igniter. Replaced igniter test unit and found bad valve. Replaced valve test unit and found bad control board. Ordering new board office to reschedule ; ordrng 1 W11620481 (Control board)

"Arrived on site to test unit for not functioning properly, customer stated that it fell through the counter top cut out, hole was cut out to big and it was hanging by the glass causing glass to crack and separate from the metal frame, customer is talking with builder and installers to get this replaced at this time job complete"

Arrived on site to install previously ordered parts. Replaced outer door W11387322. Unit is operating as designed. Job complete

"Arrived on site to test unit for time constantly changing, tested unit found unit is not connected to Wi-Fi, customer stated that they tried connecting it at the unit directly, stated to customer that it needs to be connected through a whirlpool app on the phone, provided customer with Wi-Fi team phone number customer will call them at this time job complete"

"Arrived on site for refrigerator not cooling. Upon arrival confirmed unit wasnt cooling but found unit was unplugged. Restored power and found all fans and compressor running. Inspected evap coil but found no frost or moister build up of any kind after 10 minutes of run time. Found unit will need sealed system repair. Ordering W10832994 compressor, WPW10608485 evap coil(fc), W11492867 rc evap coil, WPW10143759 uv drier, W10913906 access valve. Office to reschedule once availability of customer is known,; ordrng 1 W10832994 (Compressor) and 1 WPW10608485 (Evap coil(fc)) and 1 W11492867 (Rc evap coil) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 Nitrogenkit (Nitrogen kit)"

"Arrived on site to test unit for not washing dishes, tested unit found wash motor not engaging, replaced sump and tested, unit is now running as designed, no leaks detected job complete"

"Arrived onsite for a DW that is not drying the dishes at the end of the cycle and there will be a residue on them. Upon arrival I found that they was standings water in the unit I checked for a high loop and found that there was none which caused drain back. I corrected this and tested the drain pump and found that it drains the water away like normal. I ran diag mode and found the there was a heater not coming on code stored f7e1. I cleaned the code and ran the unit in diag mode and found that the heater didnt come on I tested the heater with my meter and found that it showed open. I replaced the heater and tested the unit and found that the unit operated as designed, I did speak with customer about proper detergent use."

"Arrived on site to replace previously diagnosed upper and lower spray arms, replaced and tested, unit is now running bas designed, no leaks detected job complete"

On arrival verified drawer not closing properly. Found power cord was in the way and drawer not on its rails. Moved power cord and installed drawer correctly. Job complete all operational test good.

Arrived on site for washer not draining and showing f9e1 in diagnostics. Upon arrival confirmed issue and found drain motor at 1.9ohms and control relay fried. Replaced control and drain motor and found unit working as designed with no leaks. Call complete

Arrived on site for dishwasher door not closing. Found door latch was in closed position blocking the door strike. Removed door panel.removed and repaired door latch. Adjusted strike to proper position. Verified operation. Call complete.

Arrived on site for unit door not closing properly. Upon arrival inspected unit. Found unit was not leveled. Level unit and tested and now door is closing properly. Job complete.

"Arrived on site for fractured glass. Upon arrival, inspected unit and found fracture in glass that is indeed heat related. Replaced glass cooktop W11223306. Unit is operating a designed. Job complete"

Arrived on site to inspect unit for not producing ice. Upon closer inspection found error code E5 indicating bad thermistor. Need to order an ice maker assembly and return. Confirmed water valve was working as well as ice fan. Office to reschedule. ; ordrng 1 W11658802 (Icemaker assembly)

"Arrived on site to replace previously diagnosed rail mullion and right RC gasket, replaced and tested, unit is now running as designed, job completed"

"Arrived onsite for a stacked washer that is showing PF code. Upon arrival I found no codes stored I performed a voltage test and doin 118vac with the unit off and the same when the unit is running. I checked polarity and found that it was good. I ran the unit in quick wash cycle and found that the unit operated as designed but I did notice that there is a squeaking when the tub moves up and down which could be the dampers going out which can cause the unit not to spin out the clothes properly which the customer also complained about. I am ordering the dampers/ shocks and the springs to be replaced and will return with the acu, filter board, console and a scans tech to help me get the dryer off the top of the washer and Will need to replace the filter and have the customer monitor the unit. Office to schedule when we have a tech available. ; ordrng 4 W11316766 (SHOCK-ABSR)s and 2 W11314394 (SPRING)s and 1 2man (2man)"

Arrived onsite for dryer timer not advancing. On inspection the timer does not move. Gain access to the timer and found that the timer got hit by a spike of electricity. Installed the new timer and the timer is advancing forward. The unit is operating as designed and no gas leaks detected during service.

Arrived on site to test unit for for left front burner not igniting. Test unit and found clogged burner from cleaning. Cleared burner head test unit and unit test good job complete.

Arrived on site to inspect side by side refrigerator. The ice container has a large ice ball. There are also icicles under the ice maker tray and arm. I removed the ice from the container and under the container. I ran a harvest cycle and found the ice maker running properly. I preformed a fill test and found the ice maker filled but kept dribbling after the valve has shut. The valve is weeping and overflowing the ice tray. I found no ice in the fill tube. The customer is not on a water softener. I removed and replaced the water valve under warranty due to callback period. The unit now operates as designed. No leaks observed during service.

"Arrived on site to replace UI. Replaced UI and tested. Unit was responding. Allowed Mrs to test and was having difficulty. Each time she would try it would not respond, then I would try and it would. Allowed Mr to try and unit was responding as designed. Notified Mrs that hand creams and lotions could affect the touch sensor. Customer will monitor. Job complete"

Arrived on site to inspect side by side refrigerator noise. I tested all fans and the compressor and found them running quietly. I ran test 3 in diagnostics and found the diffuser running loudly. I removed and replaced the diffuser and tested. The unit now operates as designed. No leaks observed during service.

"Arrived on site for washer not dissolving soap, and making a grinding noise when adjusted between agitation/spin. Upon Arrival found rotor screw loose and tighten it down. Found noise no longer present. Also instructed customer soap pods could be placed in tub directly and not in dispenser. Unit works as designed with no leaks, call complete"

Arrived on site to install previously diagnosed park. Inspected unit and work area. Replaced the actuator and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived onsite for a refrigerator that is ejecting its water filter then you call for water. Upon arrival I tested this and found it to be true. I replaced the housing and tested the unit and found unit operating as drain no leaks.

"Arrived on site to inspect dishwasher door falling open. Upon further inspection, I opened the door at a 45 degree angle and it continued to open and would not stay in place. I pulled the unit out enough to gain access to the door hinges and found the right hinge spring had jumped off track. I placed the spring back in place and adjusted it and tested the door. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site for microwave needing previously diagnosed paint over burn mark in inner cavity. Upon arrival reconfirmed issue and applied paint. Found unit working as designed. Call complete ; O-emld tckt

"Arrived on site ,replaced motor and belt .ran unit all checked normal. Job completed"

"Arrived on site to inspect refrigerator tripping the breaker. Upon further inspection, I found the unit with no power and the breaker tripped. The breaker is a GFCI breaker and once the breaker was turned on, the red warning light began to flash. I recommended the customer have the breaker inspected/replaced. With the unit powered up, I placed the unit in diagnostics and tested all components and found the defrost element in the FC compartment was causing the unit to trip the breaker as I forced defrost on the unit and the unit lost power. Before I gained access to the element, I provided a disclaimer from management regarding the issues with this unit to my customer. I gained access to the defrost element and found the evap cover insulation had melted at the bottom (photo) and found what appears to be a burnout spot on the element and the right side of the element looks warped outward away from the evaporator. I tested ohms to the element and got 30.1 ohms. I attempted to test for voltage and when I forced defrost again, the unit lost power and the breaker tripped. After discussing repairs and the potential for more failures in the near future, the customer advised they did not want to move forward with repairs. I reassembled the unit and had the customer sign for their receipt. Unit left turned off at the breaker and no water leaks observed during service, job completed."

"Arrived on site for loud noise. Ran diagnostics loud noise during icemaker fill diagnosed a defective valve,replaced valve ran diagnostics test icemaker filled with water loud noise no longer present. Did inform customer that its normal to hear valve energized while filling with water"

"Arrived on site ,replaced drain pump and dispenser draw . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete"