Service History 540

Near Harker Heights, TX 76548
Cliff
Job Details: 05/26/2020
FREEZER WHIRLPOOL WRS325SDHB01 Arrived on site to diagnose a refrigerator that is not cooling properly. Tested unit and found evaporator wiring harness not fully connected. This is preventing the defrost heater from operating and evaporator fan motor from running. Rewired harness properly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78737
Robert
Job Details: 05/26/2020
WASHER MAYTAG MVWB835DW4 Arrived on job for complaints of too long to fill. Ran diagnostics and found cold water valve too low on flow. Check pressure out of supply hose and it’s good. Replaced housing and test. Water flow now good. No leaks detected at time of service.
Near Moody, TX 76557
Cliff
Job Details: 05/26/2020
COOKTOP WHIRLPOOL WFE505W0JS0 Arrived on site to diagnose a range with a burner not operating properly. Installed correct switch and tested unit. Found all is working properly at this time.
Near Austin, TX 78746
Kevin
Job Details: 05/26/2020
RANGE MAYTAG MET8775XS00 Arrived on site and inspected range and found none of the control panel buttons are working. Checked connection to control board and it is not loose or visibly damaged. I need to bring back a new control panel to correct issue.; ordrng 1 W10321784 (swtch-memb)
Near Buda, TX 78610
Jacob
Job Details: 05/26/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived onsite for unit getting moisture inside the unit. Checked the door. Found the rail-million was not shut correctly. Re adjusted the left hand door. Tested unit. Door closing correctly. No leaks at this time. Job complete
Near Waco, TX 76704
Jonathan
Job Details: 05/26/2020
WASHER WHIRLPOOL WTW500DW2
Near Austin, TX 78717
David
Job Details: 05/26/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site to diagnose dishwasher with hanging upper rack. Performed diagnostic and found wheels on adjustor broken off. Replaced adjustor s with undated adjustor kit. Retested with new adjustor and rack stops and all is now working as designed. Call complete.
Near Florence, TX 76527
Wesley
Job Details: 05/26/2020
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived onsite and found heater damaged. Replaced heater to restore function. Putting UI on order as light is out. ; ordrng 1 W10815487 (panel-cntl)
Near Driftwood, TX 78619
Luis
Job Details: 05/26/2020
REFRIGERATOR LG LMX25964ST/00 "Arrived on site for no cool. Pierced low side pressure reading +40 diagnosed a defective compressor,installed a new compressor and filter drier vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good"
Near Killeen, TX 76542
Al
Job Details: 05/26/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived to inspect lighting issues in refrigerator section.Confirmed the complaint and found the freezer module was not working.Removed and replaced it.Reassembled and unit tested as designed.All water lines were dry at the time of service.Customer satisfied.Job complete
Near Round Rock, TX 78665
David S
Job Details: 05/26/2020
REFRIGERATOR WHIRLPOOL WRS571CIHB01 "Arrived on site for diffuser making noise and the fresh food section freezing produce. I tested the diffuser and could hear a clicking noise coming from it. I replaced the diffuser with new and retested, no noise could be heard. I found the fresh food thermistor out of range and replaced with new. Customer wants to purchase the water filter EDR1RXD1 and the fresh flow filter(parts research). I could not find that filter on the parts break down. I am sending it to parts research.; ordrng 1 EDR1RXD1 (water filter)"
Near Lakeway, TX 78734
Luis
Job Details: 05/26/2020
REFRIGERATOR KITCHENAID KFIS20XVMS00 "Arrived on site to install parts previously diagnosed. Installed new cover kit,icemaker and control powered unit on icemaker filled with water,control opening and closing correctly."
Near Horseshoe Bay, TX 78657
James
Job Details: 05/26/2020
WASHER KENMORE 110.475126 Arrived on site and tested operation for leaks. Found evidence of leak on bottom plate. Found no water leaking after diagnostics and express cycle. Also found rear vent has evidence of over sudsing leak. Unable to locate a leak during testing and all connections were dry. Inspected door bellow and found no holes water trails on outside of bellow. Unit operating properly at this time
Near Austin, TX 78703
Jacob
Job Details: 05/26/2020
RANGE WHIRLPOOL KDRS467VSS04 "Arrived onsite for right front burner still clicking after burner has turned on. Tested unit. Found igniter will not stop clicking. Ordered part. ; ordrng 1 W10833887 (surface igniter)"
Near Austin, TX 78737
Leonardo
Job Details: 05/26/2020
MICROWAVE KITCHENAID KEMS308SSS05 Arrived on site to replace inverter and magnetron
Near Kingsland, TX 78639
James
Job Details: 05/26/2020
RANGE WHIRLPOOL WEE510S0FS2 Arrived on site and installed new vent and assembled door. Tested for proper function. Unit tests good. Job complete
Near Cedar Park, TX 78613
Lou
Job Details: 05/26/2020
DRYER WHIRLPOOL WED9750WW0 "Arrived on site to inspect dryer not heating. Upon further inspection, I owed the bottom panel and turned the unit on a timed dry and found the element not coming on. I disassembled the unit and tested the cutoffs, fuse, and element and found only the element was bad. I removed and replaced the element and reassembled the unit and retested. Unit is operating as designed. No lint observed during service, job completed."
Near Austin, TX 78726
David
Job Details: 05/26/2020
REFRIGERATOR KITCHENAID KRFC704FSS02 Arrived on site to install previously diagnosed drawer glide to resolve sticky drawer. Installed new glide and verified it is no longer rubbing or sticking. All is working as designed at this time. Call complete.
Near Temple, TX 76502
Cliff
Job Details: 05/26/2020
WASHER MAYTAG MVWB725BW0 Arrived on site to diagnose a washing machine that is making abnormal noise when spinning. Found main bearings failed in unit. No leaks were found at time of service.
Near Manor, TX 78653
Scott
Job Details: 05/26/2020
WASHER MAYTAG MVWC565FW1 "Arrived on site for washer still making noise , found oil now on cam . Replaced gearcase . Ran test wash , actuator had failed as well . Replaced actuator.ran calibration and diagnostics wash. All checked normal . No water leaks detected at time of service .job complete"
Near Round Rock, TX 78665
Andy
Job Details: 05/26/2020
ICE MACHINE KITCHENAID KUIC15NRXS0 "Arrived on site install previously diagnosed part. Removed failed part and replaced with new. Tested unit and unit is not filling with water.No water leaks present at time of service.; ordrng 1 SEENOTE (CS TO REVIEW ) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (CUSTOMER WANTS SM) and 1 W10585391 (valve) and 1 WP2310169 (harness) and 1 WPW10226156 (cntrl-elec) and 1 WPW10548509 (sensor)"
Near Austin, TX 78731
Luis
Job Details: 05/26/2020
REFRIGERATOR KITCHENAID KFIS29PBMS00 "Arrived on site for freezer not cooling. Found cover incased in ice in freezer section ran diagnostics Evap thermistor reading open,ran defrost cycle u it not entering defrost can hear power going to 3 way valve and clicking diagnosed unit will need fan motor that includes thermistors and main control. ; ordrng 1 WPW10514110 (FAN MOTOR)"
Near New Braunfels, TX 78130
Noah D
Job Details: 05/26/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site to inspect washer for not draining, upon inspection found the pump and control working correctly, the drain tubing was ran along bottom of cabinet causing back flow, placed drain line in a peetrap shape to prevent back flow. Job complete"
Near Austin, TX 78744
Kevin
Job Details: 05/26/2020
WASHER MAYTAG MVWB835DW3 "Arrived on site and inspected washer and found basket is not centered, set washer into a diagnostic cycle and found water valves are currently operating normally. Cannot repeat customers experience of no water entering machine. Leveled washer centering basket job complete"
Near Austin, TX 78748
Leonardo
Job Details: 05/26/2020
RANGE WHIRLPOOL WFE320M0ES2 Arrived on site to test unit for Missed wired unit. Test unit and found all wires connected correctly. Test unit and found bad control board replaced board test unit and unit test good job complete.
Near Austin, TX 78744
Leonardo
Job Details: 05/26/2020
RANGE WHIRLPOOL WFE530C0ES0 Arrived on site to test unit for oven giving f1e2. Found bad control board replaced bars test unit and unit heating to 350 job complete.
Near Austin, TX 78749
Kevin
Job Details: 05/26/2020
WASHER WHIRLPOOL WTW4955HW1 "Arrived on site and inspected washer and found basket and tub are leaning front and to the left. Use leveling feet to center basket and ran all functions through manual diagnostic. Took a 30 second video of washer not leaking. No water leaks from connections at time of service, job complete"
Near Round Rock, TX 78665
David S
Job Details: 05/26/2020
DRYER MAYTAG MEDC215EW1 "Arrived on site for dryer timer not working and the breaker is still being tripped. I replaced the timer and ran the unit I could not get the unit to tip the breaker. I am returning with the motor and the heating element to complete the repair.; ordrng 1 279827 (motor!dryer) and 1 279838 (element,heater)"
Near Leander, TX 78641
Lou
Job Details: 05/26/2020
REFRIGERATOR KITCHENAID KBSD608ESS00 "Arrived on site to inspect refrigerator water leaks. Upon further inspection, customer showed me where the water was leaking as the baseboards at the bottom left hinge area were damaged by water. The customer demonstrated that the water dispenser doesn’t calibrate correctly and afterwards, I found water on the floor at the bottom left hinge. I found that the water was coming from the harness cover. I advised the customer of my findings and that the left FC door would have to be replaced due to the water line/harness being built into the door. I am ordering the door, CNOTE-LSO PER CUSTOMER REQUEST, CNOTE-2 MAN JOB, CNOTE-2HR JOB. When using the dispenser, water continues to leak and the customer is aware of this. Advised the door would take 6-8 weeks for arrival. ; ordrng 1 CNOTE (2 MAN JOB) and 1 CNOTE (2 HOUR JOB) and 1 CNOTE (LSO PER CUSTOMER REQUEST) and 1 W10800793 (dor-fip us)"
Near Belton, TX 76513
Cliff
Job Details: 05/26/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site today diagnose a refrigerator with exposed wiring on pantry drawer. Found another company had repaired wiring harness but did not mount harness in retainer properly. Mounted harness correctly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78731
David
Job Details: 05/26/2020
WASHER WHIRLPOOL WFW5090JW0 "Arrived on site to diagnose washer that wasn’t staring loads and had a wrench error on it. Performed diagnostic on unit and checked for errors. Found an F19 error, which is a “electrical component” failure. Ran unit brought diag tests and Everything tested good. Replaced WL switch since it can be tied to these symptoms. Retested and unit is running fine. Customer informed me it has completed 1 load and is working through the next. Advised on proper use and care in terms of soap and balance. All is working as designed at this time. Call complete."
Near Lago Vista, TX 78645
James
Job Details: 05/26/2020
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site and found dispenser door release has popped out of door. Installed new door and tested. Unit tests good. Job complete
Near Pflugerville, TX 78660
Scott
Job Details: 05/26/2020
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site , replaced console . All tested normal . Job complete ."
Near Seguin, TX 78155
Richard
Job Details: 05/26/2020
REFRIGERATOR KITCHENAID KFXS25RYMS1 Arrived onsite for the refrigerator ice maker not working. During testing found that there was a clog inside the water funnel which caused ice build up and the ice maker to bind up. Removed ice maker and removed the clog and ice maker tested fine and filled with water and no leaks.Office to reschedule. ; ordrng 1 WPW10121440 (extension) and 1 WPW10175514 (arm-shut)
Near Cedar Park, TX 78613
Paul
Job Details: 05/26/2020
REFRIGERATOR LG LSXS26366S00 Arrived onsite for a refrigerator to replace previous diagnosed sealed system parts. I confirmed the compressor was not pumping and the system was full of refrigerant. I recovered the old refrigerant and replaced the compressor and drier. I added a low side service tap on the compressor. I vacuumed the system and it held a 30 psi vacuum. I charged the system with 6.17 oz’s of R134A. I tested the unit and it is working as designed. There were no water leaks present at the time of service. Call complete.
Near Mustang Ridge, TX 78610
Richard
Job Details: 05/26/2020
WASHER WHIRLPOOL WTW4955HW1 "Arrived onsite for the washer not spinning clothes dry. Ran diagnostics and found error code for basket spin speed. During testing found that the belt had came off causing the error code. There was a small round rubber kids ball that was caught inside the cam and belt area which caused the belt to come off and the belt was damaged. Put belt back on and put the washer in spin cycle and it’s making a grinding noise like if there is pieces of the ball caught inside the gear case. Need to order a belt and replace gear case on next visit. ; ordrng 1 W11239857 (belt)"
Near Killeen, TX 76542
Al
Job Details: 05/26/2020
WASHER MAYTAG MHW5630HC0 "Arrived to inspect front load washer not draining properly.Confirmed the complaint and found an obstructed drain pump.Removed the obstruction, reassembled and unit now works properly.All water lines were dry at the time of service.Job complete"
Near Austin, TX 78703
Jacob
Job Details: 05/26/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived onsite for unit not powering on and door latche locked. Looked at unit. Found no power from the control board and UI panel. Also ordered drain motor. Rescheduled with customer.; ordrng 1 W11316609 (pump-water)
Near Round Rock, TX 78664
Andy
Job Details: 05/26/2020
WASHER WHIRLPOOL WTW7000DW4 Arrived on site for washer error code and sparking. Tested and inspected unit and found failed console and control. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Waco, TX 76708
Jonathan
Job Details: 05/26/2020
DRYER AMANA NED4655EW1 "Arrived on site for dryer that would not fit properly or work properly on the control. Inspected unit and work area. Tested voltage from the wall and found 244 V going from El one to L2. Tested voltage going from the orange wire to the black and white wire going to the timer motor and found proper voltage. However checked voltage passed the timer motor and found 0 V. Replaced timer and tested unit in a timed dry cycle. Unit heated and ran as designed. Found timer moving and unit is working as designed. Call complete."
Near Salado, TX 76571
Jonathan
Job Details: 05/26/2020
ICE MACHINE KITCHENAID KUIX505ESS Arrived on site for ice machine that won’t stop making ice. Inspected unit and work area. Unplugged for Mr. and tossed it into the ice. Tested resistance through the thermistor and the thermistor was showing the temperature around 53°F. Replaced thermistor and advise customer to call back if there were any further problems. Call complete.
Near Temple, TX 76502
Cliff
Job Details: 05/26/2020
WASHER WHIRLPOOL WTW5000DW2 Arrived on site to diagnose a washing machine that will not spin. Tested unit and found shorted main control. Replaced control and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Killeen, TX 76549
Al
Job Details: 05/26/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM02
Near Georgetown, TX 78628
Lou
Job Details: 05/26/2020
DISHWASHER JENN-AIR JDB9800CWP1 "Arrived on site to inspect dishwasher shutting off mid cycle. Upon further inspection, I placed the unit in diagnostics and tested. The unit failed to operate and shut down before starting. I unplugged the vent and retested and the unit operated as designed. Just before the vent was to come on, I plugged it back in and when the drain pump turned off, the unit shut down again. I removed the vent and found that moisture/water had leaked through the gasket and corroded the vent blower harness. I replaced the vent and retested and the unit is operating as designed. No water leaks observed during service, job completed."
Near Temple, TX 76502
Cliff
Job Details: 05/26/2020
DRYER MAYTAG MGDC465HW0 Arrived on site to diagnose a dryer that is not heating properly. Tested unit and found clogged external venting preventing proper airflow through unit. Homeowner will need to have external vent cleaned to complete repair.
Near Austin, TX 78745
Leonardo
Job Details: 05/26/2020
DISHWASHER WHIRLPOOL WDT730PAHV0 Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Replaced motor test unit and unit test good no leaks present at this time.
Near Austin, TX 78702
Jacob
Job Details: 05/26/2020
REFRIGERATOR MAYTAG MFX2876DRM02 "Arrived onsite for unit ice freezing inside side unit. Found that outside air entering unit, causing the ice to freeze.No issues at this time. Job complete"
Near Pflugerville, TX 78660
Scott
Job Details: 05/26/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site for frost building in freezer and mullion dripping . Turned mullion heater on full time . Found freezer rails are not fully closing sometime or the snap closer would sometime pull door closed . Ordering door rails . No water leaks detected at time of service . Please call to set,return .; ordrng 2 W11265130 (slide)s"
Near Austin, TX 78728
Paul
Job Details: 05/26/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived onsite for a dishwasher that will power on but will not start. I found the harness loose at the door switch causing part of the issue and I found the strike not engaging the door switch correctly. I corrected the harness and replaced the strike with one from truck stock. I tested the dishwasher in the diagnostics cycle. It completed the cycle and worked as designed. There were no water leaks present at the time of service. Call complete.; ordrng 1 WPW10544004 (STRIKE (REPLENISH PR TRUCK STOCK))
Near Elgin, TX 78621
Scott
Job Details: 05/26/2020
MICROWAVE WHIRLPOOL WMH31017HZ3 Arrived on site for microwave making noise . Found exhaust fan was making noise . Unit is heating properly. Removed obstruction and fan is making normal sounds. Job complete .
Near Austin, TX 78749
Leonardo
Job Details: 05/26/2020
COOKTOP KITCHENAID KCED606GBL01 Arrived on site to test unit for fan not coming on. Found bad switch got switch and switch was damage. Will order new switch W10866567. Office to reschedule. ; ordrng 1 W10866567 (FAN SWITCH)
Near New Braunfels, TX 78132
Noah D
Job Details: 05/26/2020
WASHER MAYTAG MHW6630HC0 "Arrived on site to inspect washer for leaking, upon testing multiple times found the dispenser seated to the left of its housing, realigned housing and retested with no water. Complete"
Near San Marcos, TX 78666
Richard
Job Details: 05/26/2020
WASHER WHIRLPOOL WTW4855HW1
Near Harker Heights, TX 76548
Al
Job Details: 05/26/2020
MICROWAVE WHIRLPOOL WMH75021HZ1 Arrived to inspect defective microwave door.Confirmed the complaint and verified model and serial number.Removed and replaced the door.Job complete
Near Marion, TX 78124
Noah D
Job Details: 05/26/2020
REFRIGERATOR JENN-AIR JFFCC72EFP00 "Arrived on site to install evap cover per last visit, installed cover and checked all function, evap fans ran and compressor started. Checked all functions and instructed customer to watch for 24-48 hrs to get to temp. Complete"
Near Austin, TX 78744
Kevin
Job Details: 05/26/2020
WASHER WHIRLPOOL MHW3505FW1 "Arrived on site and inspected washer and found pedestal was damaged by movers, pedestal cannot be repaired. Assisted customer removing washer from pedestal and ran a diagnostic cycle and washer is operating normally. Pedestal will need to be replaced. No water leaks from connections at time of service.
Near Austin, TX 78731
David
Job Details: 05/26/2020
OVEN KITCHENAID KEBS278SSS04 Arrived on site to diagnose oven with no elements working on the top oven. Performed diagnosis on unit. Tested thermal fuse and found thermal fuse open. Replaced thermal fuse and retested. Can hear fans coming on and everything appears to be working as designed. . If issue persists advised customer we would have to replace fan and control next. If fan isn’t blowing at proper rpm it can cause things to not properly cool. Call complete.
Near Canyon Lake, TX 78132
Noah D
Job Details: 05/26/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site to inspect fridge for no water or ice, upon inspection found the filter clogged and icemaker frozen over, took off ice and checked all function, water returned with filter removed, instructed customer to replace filter. Job complete"
Near Lago Vista, TX 78645
James
Job Details: 05/26/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site and tested operation. Found E2 error on ice maker. Ran test 59 after verifying no ice in ice maker. Motor will not turn. Due to continuing issue that has occurred every 6-7 months, tech line will need to be contacted for further testing and documentation. ; ordrng 1 W11387384 (UI) and 1 WPW10624574 (cntrl-elec) and 1 WPW10675033 (cntrl-elec)"
Near Georgetown, TX 78626
Paul
Job Details: 05/26/2020
REFRIGERATOR KITCHENAID KFIV29PCMS03 "Arrived onsite for a refrigerator not getting cold enough in the FC, ice cream is soft, and the customer stated it had built up ice in the rear of the FC. On arrival ms stated the ice had gone away and the unit started cooling correctly again. I found no ice in the FC and the temp was at 3 degrees when I arrived with the set point at 0. I checked the FC thermistor and it passed. I found the bimetal closed and ran a forced short defrost. I found the unit defrosting correctly. I asked the customer if someone could had possibly left the door cracked open and ms stated she didn’t think so. I explained to mr how the defrost circuit works in the unit and I explained that frost and ice build up in the FC is usually a sign of warm air leakage. I explained that the unit is sealing correctly since the ice evaporated on its own and I suspected that somehow the door had stayed cracked open. I explained to Mr that the UI controls the defrost on this unit. At t
Near Elgin, TX 78621
Scott
Job Details: 05/26/2020
REFRIGERATOR KENMORE 795.72493.611
Near Driftwood, TX 78619
Brandon
Job Details: 05/26/2020
REFRIGERATOR KITCHENAID KSRG25FKSS04 "Arrived on site for customer complaint of unit not powering on, found tripped breaker. I reset breaker, unit tested good.
Near Georgetown, TX 78633
Wesley
Job Details: 05/26/2020
REFRIGERATOR KITCHENAID KFIS29BBMS02 "Arrived onsite and found unit filter stuck. Replaced filter using tools to remove old filter. Used customer filter. Customer advised me of noise. I offered possible reasons for noise and temp swings. All checks good,
Near Cedar Park, TX 78613
Lou
Job Details: 05/26/2020
REFRIGERATOR LG LFX31925ST/03 "Arrived on site to inspect refrigerator temps. Upon further inspection, I opened the door to,the RC and it was extremely warm inside. Customer advised that when the unit stopped cooling they heard a loud metal rattling noise coming from the back of the unit. I advised the customer that the unit would need a sealed system repair completed consisting of a compressor, dryer, access valve and possibly the evaporator(s), along with refrigerant. I am ordering the compressor, access valve, dye drier, CNOTE-2 HOUR JOB, CNOTE-AUTHORIZATION, CNOTE-OFFICE TO SCHEDULE RETURN SERVICE. No water leaks observed during service.; ordrng 1 ADH73150210 (DRYER) and 1 ADL73341310 (EVAPORATOR ) and 1 CNOTE (AUTHORIZATION ) and 1 CNOTE (2 HOUR JOB) and 1 CNOTE (OFFICE TO SCHEDULE RETURN SERVICE ) and 1 TCA38151706 (COMPRESSOR ASSEMBLY) and 1 TJ90SF8404 (ACCESS VALVE )"
Near Austin, TX 78729
David
Job Details: 05/26/2020
DISHWASHER FRIGIDAIRE FBD2400KB5B "Arrived on site to diagnose dishwasher that had standing water. Performed diagnostic. Manually advanced timer and was able to trigger drain pump which was slow draining. Removed drain hose and found a large amount of food buildup In drain tube. Cleaned out drain tube and retested, and unit is draining as it’s supposed to. Advised customer to run a couple of cycles and let us know if cycles are not finishing. All is working as designed at this time and draining.
Near Austin, TX 78741
Jacob
Job Details: 05/26/2020
WASHER FRIGIDAIRE FFLE3900UW0 "Arrived onsite for unit going into clean lint and shutting off. Tested unit. Unit was working. But went into clean lint mode and shut off. Replaced sensor. Tested unit. Still did not fix the issue. After further investigation found that a birds nest was inside the wall of the vent hose, causing unit to shut off and go into clean lint mode. Showed customer of the issue, and will get somebody to take care of the issue. No issues at this time. Job complete"
Near Austin, TX 78745
Leonardo
Job Details: 05/26/2020
OVEN WHIRLPOOL WGG745S0FS02 "Arrived on site to test unit for touch pad melting. Found bad membrane, replaced membrane test unit and unit test good job complete. All buttons working."
Near Austin, TX 78731
David
Job Details: 05/26/2020
OVEN WHIRLPOOL RBS305PDB12 "Arrived on site to diagnose oven that had a report of fire. Performed diagnostic and found bake element cracked and split. Replaced bake element and retested. All is now working as designed. Call complete."
Near Morgan's Point Resort, TX 76513
Cliff
Job Details: 05/26/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site to diagnose a refrigerator that is not closing properly. Tested unit and found upper hinge not aligned properly. Reset hinge to proper position and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Georgetown, TX 78633
Wesley
Job Details: 05/26/2020
WASHER WHIRLPOOL WTW8500DC0 Arrived onsite and found unit operating with leaking valve housing. Ordering housing. Office to reschedule. Part availability.; ordrng 1 W11173599 (HOUSING)
Near West Lake Hills, TX 78746
Kevin
Job Details: 05/26/2020
DISHWASHER KITCHENAID KUDD03DTSS3 "Arrived on site and set dishwasher into automatic test cycle both drawers completed properly. Customer experienced bottom drawer will start cycle while top drawer is running.
Near Hutto, TX 78634
Andy
Job Details: 05/26/2020
OVEN WHIRLPOOL KOSE500EBS04 Arrived on site for oven not heating properly. Performed temperature test and watched high and low swing cycles and found average temperature to be off 20°. calibrated and tested unit and all operations are normal. instructed customer on use and care and practice for best performance. No repairs are needed at this time.
Near Waco, TX 76708
Jonathan
Job Details: 05/26/2020
DRYER MAYTAG MEDC465HW0 "Arrived on site for dryer that won’t turn on. Inspected unit and work area. Tested voltage coming from the wall and found 112.7 V going from L1 to L2. Found 113.2 V going from L1 to neutral and 2V going from L2 to neutral. Advised customer to have an electrician fix his plug or outlet. He advised that they had someone come fix their breaker a week and a half ago and when they did, the unit hadn’t worked since. I advised to have them come back to fix the issue. Call complete."
Near Dripping Springs, TX 78620
Brandon
Job Details: 05/26/2020
DISHWASHER KITCHENAID KDTE234GPS0 "Arrived on site to replace faulty control panel ordered by previous tech, I replaced control panel, unit tested good."
Near Austin, TX 78747
Jacob
Job Details: 05/26/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived onsite for unit getting a surface of frost in the unit. Tested unit. Found that rail-mullion was not getting into the top groove to seal properly. Adjusted left hand door to unit. Tested unit. Door closing properly. no issues at this time.
Near Austin, TX 78738
Brandon
Job Details: 05/26/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site for customer complaint of unit leaking, light in freezer not working, and some ice on evaporator. Found failed module in freezer, and clogged drain line in freezer. Ordering light module for freezer, and drain extension. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10695459 (module) and 1 W11084807 (extension)"
Near Austin, TX 78748
Leonardo
Job Details: 05/26/2020
OVEN WHIRLPOOL WOS51EC7AS01 Arrived on site to test unit for no power. Test unit and found bad fuse.Test unit and unit test good unit heating correctly
Near Canyon Lake, TX 78133
Brandon
Job Details: 05/26/2020
REFRIGERATOR KITCHENAID KRFC302ESS02 "Arrived on site for customer complaint of no ice production, found no water entering ice maker mold. I jumped water valve from ice maker, no water. Ordering valve and ice maker. ; ordrng 1 W10889233 (icemaker) and 1 WPW10420083 (valve)"
Near Wimberley, TX 78676
Robert
Job Details: 05/26/2020
REFRIGERATOR KITCHENAID KRFC704FBS01 Arrived on job to replace cover. After replacement test operation. No leaks detected at time of service.
Near Wimberley, TX 78676
Robert
Job Details: 05/26/2020
RANGE WHIRLPOOL WFG510S0HS1 Arrived on job for complaints of damaged panel. Confirmed damage and replaced panel.
Near Austin, TX 78754
Scott
Job Details: 05/26/2020
WASHER MAYTAG MVWB766FW1 "Arrived on site for washer banging around . Adjusted rear right foot just a bit . Ran diagnostics no error codes , ran calibration and test wash as well as high spin test . No issues found . Instructed customer on proper loading of unit . No water leaks detected at time of service. Job complete."
Near Canyon Lake, TX 78130
Richard
Job Details: 05/26/2020
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived onsite for the microwave with a venting issue. During testing could not find anything wrong with the microwave at this time. Check venting and there was no blockage in the vent and fan motor is working good. Microwave is working to manufacture specs and this time. Advised customer to to video record the issue that they are having when it happens again. Complete
Near Austin, TX 78717
David
Job Details: 05/26/2020
DISHWASHER GE DDT595SSJ5SS "Arrived on site to diagnose dishwasher not heating. Performs diagnostics and found heating element testing good. Found that door is closing but not being he.d closes by switch/latch. Need to order latch for tub to allow door to close and latch, as well as replace control. Attempted to remove door panel and it would not come off. Ordering 1 WD21X10490 latch, and WD21x24901 Control. ; ordrng 1 WD21X10490 (latch tub)"
Near Killeen, TX 76549
Al
Job Details: 05/26/2020
DRYER WHIRLPOOL WED4950HW0
Near Killeen, TX 76542
Al
Job Details: 05/26/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Arrived to inspect freezer lighting not working.Confirmed the complaint.Removed and replaced 1 freezer LED and returned the other.During the repair the housing didn’t fit back into the unit as designed.Called office and spoke SR. Ordering W10445802 housing.Office to reschedule with customer for return service call for housing repair.Needs more work ; ordrng 1 W10445802 (HOUSING )
Near Austin, TX 78732
Luis
Job Details: 05/26/2020
ICE MACHINE KITCHENAID KUIC18PNXS0 "Arrived on site for no ice. Ran diagnostics weak water flow entering reservoir broken grid cutter diagnosed unit will need a new grid cutter and water valve,ordering water valve parts; ordrng 1 W10585391 (VALVE)"
Near Taylor, TX 76574
Andy
Job Details: 05/26/2020
RANGE GE JGBS30REK2SS Arrived on site for range oven staying on when turned off and RF burner sparking when turned on but not lighting. Tested and inspected unit and found failed knob for oven staying on and found burner cap not seated properly for burner not lighting. Reseated burner cap properly and tested and burner is now lighting as designed. Ordering oven knob. Office to schedule return trip. No gas leaks present at time of service.; ordrng 2 WB03X21219 (range thermostat kno)s
Near Austin, TX 78703
Jacob
Job Details: 05/26/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived onsite for unit not cooling the refrigerator side. Opened up refrigerator side. Found the fan-scroll was frozen over, causing the unit not to allow air to be blown around. Ordered parts. Office to reschedule. ; ordrng 1 W10316760 (thermistor) and 1 W11098695 (fan-scroll)"
Near Leander, TX 78641
Lou
Job Details: 05/26/2020
WASHER MAYTAG MVWB835DW4 "Arrived on site to inspect washer noises. Upon further inspection, I placed the unit in diagnostics show no error codes. Continued with testing and the unit operated as designed; however, the unit began to make a loud metal grinding noise during spin cycle. I tilted the unit back and found a large amount of gearcase oil on the rotor, drain pump, harness shield and all four panels. Advised customer of my findings. I’m ordering the slider kit ad will return with all prescreened parts. No water leaks observed during service. I advised customer to be careful using unit as it could begin to leak if they continue using the unit. ; ordrng 1 W10734521 (slider)"
Near Waco, TX 76705
Jonathan
Job Details: 05/26/2020
REFRIGERATOR WHIRLPOOL WRF535SWHW01 "Arrived on site for refrigerator that was not cooling in the freezer section. Inspected unit and work area. Found refrigerator and freezer sections at proper temperatures. Customer advised that the unit after they called call back down but started freezing the refrigerator section. Placed unit in service diagnostics and tested both thermistors and damper control. All tests passed. Ran unit through defrost circuit and that passed. Due to ongoing issues with the unit, I replaced the control and tested the unit. Unit is working as designed. Customer had several jars and refrigerator items that were pushed up against the back wall of the unit. Advised customer to make sure nothing was up against the back wall to allow proper airflow. Call complete."
Near Horseshoe Bay, TX 78657
James
Job Details: 05/25/2020
ICE MACHINE KITCHENAID KUIS18PNZB1 Arrived on site and tested operation. Found ice maker evaporator completely frozen. Thawed and tested operation. Found unit short cycling ice making cycle and only runs for 6 minutes before ending cycle. Found evaporator thermistor reading out of range causing short cycling.; ordrng 1 W11126268 (harns-pump)
Near Lorena, TX 76655
Jonathan
Job Details: 05/25/2020
MICROWAVE FRIGIDAIRE FFMV164LSA "Arrived on site for microwave that is tripping the breaker. Inspected unit and work area. Turned microwave on and unit immediately tripped the breaker as soon as the microwave started running. Use an extension cord to try another outlet and found the unit doing the same thing. Removed top cover and tested magnetron, capacitor, and fuse. All checked out good. I called Frigidaire Techline and spoke to Paul (no file number because it’s not a registered product). He advised that the issue was probably with the monitor switch which has been a known issue with these units. He advised for us to replace a handful of parts including the door latch hook, switches, lever, and door to complete the repair. Office will need to get authorization for repair and then contact customer if and when parts are made available to reschedule.; ordrng 2 5304464099 (switch-INTERLOCK)s and 1 5304477388 (door assembly) and 1 5304509457 (LATCH HOOK) and 1 5304509458 (LEVER) and 1 53
Near Round Rock, TX 78681
David
Job Details: 05/25/2020
COOKTOP WHIRLPOOL WCG55US6HS00 "Arrived on site to diagnose a cooktop they had occasional yellow flame and regularly pops the breaker. Performed diagnosis on unit. Found flames working healthy and no sputtering. Was unable to reproduce the breaker popping at this time, but it does happen often. Ordering wiring harness and returning with spark module. Advised customer to run cooktop on an extension cord to see if breaker still pops.; ordrng 1 W10868535 (harns-wire)"
Near Dale, TX 78616
Noah D
Job Details: 05/25/2020
WASHER WHIRLPOOL WTW4955HW1 "Arrived on site to inspect washer for not advancing cycles, upon inspection found the valve completely clogged. Ordering valve and returning with control. Office to reschedule ; ordrng 1 W11210459 (VALVE)"
Near Kempner, TX 76539
Wesley
Job Details: 05/25/2020
DRYER WHIRLPOOL WED5000DW2 Arrived onsite and found unit had proper voltage under load. And heating circuit had continuity and no fuses or cutoffs were shorted. But no heat. Replaced timer. Still no heat. ordrng 1 279827 (motor!dryer) and 1 CSREVIEW (ANYTHING ELSE NEEDED?)
Near Austin, TX 78702
Richard
Job Details: 05/25/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Arrived onsite for the refrigerator leaking. Upon arrival customer stated that they called Home Depot and that Home Depot will be replacing the refrigerator. Complete
Near West, TX 76691
Jonathan
Job Details: 05/25/2020
DRYER AMANA NED4655EW1 Arrived onsite for dryer that won’t heat. Inspected unit and work area. Customer advised that the unit had no power at all. Tested voltage at the wall and found proper voltage. Ok cover off terminal block and found the power cord burnt at the terminal block on the L1 side. Advised customer to replace their power cord and unit should operate as designed. Call complete.
Near Killeen, TX 76543
Al
Job Details: 05/25/2020
DRYER MAYTAG MED6230HW0 Arrived to inspect dryer issues.Spoke with BRANDI the supervisor in shipping and receiving.There was too much freight to get to the dryer.Office to reschedule with customer Needs more work ; saved tckt
Near Killeen, TX 76549
Al
Job Details: 05/25/2020
REFRIGERATOR WHIRLPOOL ED5JHEXTS10 "Arrived to install previously ordered parts.Removed and replaced the water tube and housing.Found the dispenser motor is defective and stripped, not allowing the unit to dispense.Unit will need a motor and coupling to complete the repair.Customer rescheduled for 5/29/20 pending authorization.Needs more work ; ordrng 1 CNOTE (AUTHORIZATION ) and 1 WPW10169511 (COUPLING ) and 1 WPW10317991 (DISPENSER MOTOR)"
Near Austin, TX 78758
Eman J.
Job Details: 05/25/2020
DISHWASHER AMANA ADB1400AGS1 Arrived onsite for dishwasher it powering on. Tested system found that dishwasher is only receiving 124 to the power supply. Advised the customer to call and electrician. Job complete.