Arrived onsite for previously diagnosed parts. When disassembling the unit i found the issue to be the top drawer adapter broken and causing the drawer to sag and not seal, ordering upper bin and bracket for RH side. Returning tech replace middle drawer, top drawer, and RH bracket.office to RS for oos parts.; ordrng 1 W11131390 (RH drawer adapter) and 1 W11387053 (Bin upper)

Arrived on site to install ordered parts on a washer MVW4505MW1. Installed the new gearcase w11449840 and belt w11239. Tested in quick wash but got the ame results. I replaced the harness w11643701 and unit w11675701. Tested in quick

Arrived on site for a refrigerator WRS325SDHZ11 not making ice. I forced the icemaker to harvest but got no response but was getting voltage. I replaced the icemaker w11700250 and it filled as designed. No other issues or leaks detected.

Arrived onsite for washer WTW500CMW0 not latching. Latch not responding unit standing idle on sensing. Replaced latch W11700916. Tested and unit is now functioning properly. Job complete

Arrived on sitento install previously diagnosed parts. Removed and replaced Blower wheel. Tested dryer and dryer runs and heats with no unusual noises.

Arrived onsite for unit draining constantly. Confirmed unit drains when plugged in and a F3E1 water pressure sensor failure present. Under s code S153EB I replaced the W11607637 control and tested unit. Unit now operates as designed. Call complete. No leaks.

Arrived on site to install prts on a refrigerator ED5KVEXVL00. Installed the harness w11234406 and control wpw10366605. Unit is cooling and defrosting as designed. No leaks detected

Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis of a failed grate hinge, I gained access to the hinge screws and removed and replaced the left grate hinge and reassembled the unit and tested. The unit is operating as designed and no gas leaks were detected during service, job completed. W11728632

Arrives on site to install previously ordered part. Upon arrival removed and installed W11598167 console. Tested unit in diag mode and unit is now working normally at this time.

Arrived on site for dishwasher WMH31017HS10 that is making noise and seems like its not fully filling all the way during part of the cycle. Customer showed me a video of the unit making a sort of groaning noise. Ran unit with clear door on and observed as follows: during prewash phase the unit fills and runs fine. During the 2nd phase rinse, the water level seems a little low and the spray arms will just sort of pulsate and cycle between the 3 levels. This will stop and drain, and then move onto the main wash cycle. During the agitating rinse, you hear a very slight groan noise coming from the top silverware rack once the spraying stops. Customer seems to alleviate this by spraying more water into the unit. The wash motor itself is pumping fine. I replaced the control since the mechanical components seem fine. I called tech line and talked to Chris, SR24280842. Went over function and observations. Recommended part is control. Customer confirms that cycles are finishing, but only adding water seems to get it to spot free dry and keep it silent. Water level and function look to be within normal range. Recommended we observe with the new control in. Call completed.

Arrived on site to oven not keeping temp and uneven baking. Noticed bottom of oven seal had failed due to manufacturer defect. Ordering oven seal. Cx is unavailable until next thursday. ; ordrng 1 W11542153 (Oven seal)

Arrived onsite for icemaker and dispenser issues, when running dispenser i could hear the valve purging air, newly constructed house. Inspected icemaker and found it off. Ran dispenser and after all air was out it dispensed water as designed. Ran the icemaker test and it now filled. Issue was that due to construction working on waterlines air was trapped and had to be purged. Call complete. No leaks.

Arrived on site to inspect microwave KOEC530PSS01 with no power. Upon further inspection, I found that the breaker had tripped. I reset the breaker and tested the unit and found it to be operating as designed. The unit had experienced nuisance tripping. No parts replaced. Unit is operating as designers

Arrived on site for dishwasher MDB4949SKZ4 that is leaking from the front left of the unit. Removed dishwasher from cavity and tested. Ran a normal cycle and identified the leak source as a split seam on the back left upper corner by the ceiling of the tub. Thos runs down the back, and drips down the bottom. Ordering new tub to resolve. Customer request DZ OR LS. Office to schedule return. ; ordrng 1 W11409865 (Tub)

WMT50011KS02 Arrived on site for a microwave with door issues. On arrival, the client said I was suppose to install parts without me even looking at the microwave. Then I told him I have to look at the product and find the problem first before replacing parts. He was demanding that I install parts. I asked him what the issue was, and he said the door doesnt open . But when he pushed the open button, it opened and closed with no problem. The client was being disrespectful so I left . The client will need to be rescheduled for another tech.; saved tckt

Arrived onsite for washer WET4024HW0 not completing cycle. Spoke to customer and on one occasion unit timed out and stopped cycle. Customer was able to restart unit and cycled correctly. Ran test and found no error codes. Ran cycle and progressed as normal. Could not duplicate any issues. Did advise customer on detergent use to make sure oversuds werent an issue. Unit is functioning properly. Job complete

Arrived on site to look at model WTW5057LW1 for customer complaint of unit not draining, found issue with lower wire harness at drain pump connection. I replaced lower harness, unit tested good. No leaks after repair. Part used w11643701

Arrived on site for loud noise. Per customer loud noise while icemaker is filling,ran test diagnosed a defective dual valve,replaced dual valve,ran water dispenser no leaks or loud noise ran icemaker harvest test passed icemaker filled with water no leaks or odd noise. W11548535

Arrived on site to diagnose a dishwasher that was beeping. Tested the unit and found it displaying an F8E4 error code, indicating water had collected in the overflow drip pan. Removed the toe panel and accessed the drip pan, where I found soapy water. Removed all water from the drip pan and inspected the dishwasher for the source of the leak.During inspection, I found a plastic lid had fallen into the lower rack area and was blocking the lower spray arm from rotating properly. Because the spray arm could not rotate, water was being directed toward the door seal, causing it to leak into the drip pan and trigger the overflow protection. Took a photo of the obstruction for documentation and showed it to the customer (husband) while explaining the cause of the issue. Removed the obstructing lid, reassembled the unit, and ran a complete test cycle. Verified the spray arm rotated freely, there were no leaks present, and the dishwasher operated normally with no error codes returning. Unit is now functioning as designed. Job complete.

Arrived on site to inspect refrigerator WRFF3736SZ01 door closing issues. Upon further inspection, I found the unit not leveled properly and had a slight tilt forward. The customer demonstrated with the left RC door not staying open and the right stays open. When I tested the doors, the left door felt like it was resisting when opening and felt tight. The right door felt tight as well. I checked the lower hinges and found both hinges bent downward. I researched the unit to find Service Pointer W11822975 refrigerator door concerns. I found the right RC door lower hinge with the top right screw pulled out from the chassis maybe 1/8 of an inch. Due to the hinges being bent, I am ordering the hinge kit and returning tech needs to level the unit. Office to schedule return service due to the availability of the parts. No water leaks observed during service. ; ordrng 2 W11820067 (Hinge kit)s

Arrived on site for refrigerator making a humming noise and door not being level. Found unit was not properly leveled. This was creating the noise. Properly set machine. Adjusted right leg to level doors. Noise has gone away. Unit is working as designed. Call complete

Arrived on site for a washing machine model WTW4107SW0 that is not draining. Inspected unit and work area. The customer advised the machine quit mid-cycle and wont drain or spin. I confirmed the customers complaint and found water at the bottom of the drum. I found that wiggling the wires caused the drain pump to kick on and off. I replaced the wire harness W11782104 and tested the unit. The unit began to work and operate as designed with no leaks present during service. Call complete.

Arrived onsite for dryer WED5050LW1 not heating. On arrival unit was uninstalled in laundry room. Inspected heating circuit and found cutoff OL. Replaced cutoff W10900067. Powered unit and unit was running and heating. Advised customer to reinstall with miscellaneous accessories. Job complete

Arrived on site to test unit WRS315SDHM13 for not cooling. Upon arrival customer stated they moved in, unit worked for two days and then stopped cooling. Verified issue; both compartments found at room temperature. Cycled power while monitoring compressor amp draw; compressor engaged and initially drew 13 amps before dropping and holding at 7 amps, indicating a weak compressor. Determined sealed system repair required to resolve issue. Unit utilizes R600A refrigerant; requesting 2-hours for return visit. Ordering parts, no parts installed, office to reschedule.; ordrng 1 W11580057 (Compressor) and 1 WPW10143759 (Dye drier) and 1 W11506635 (Access valve) and 1 W11546692 (Evaporator) and 1 C-NOTE (2-HOURS)

Arrived on site (Unit 2) to test unit WMH31017HS12 for not heating. Upon arrival customer stated unit has been heating with no issues. Builder was on site along with HVAC professional. Removed unit from cavity and exposed internals; found mold throughout along with rust, confirming persistent moisture presence. Documented in SD. Root cause confirmed as warm, moist air entering through the venting system. Issue will be resolved by builder via installation of a butterfly damper; unit will also be replaced by builder. Unit is running as designed, no parts installed, job complete.

Arrived onsite for blown fuse, found bad interlock switch stuck to be the problem. WMMS3130RS02. Replaced the fuse w11707984, fuse W11188752 and interlock w11551761; used 1 W11188752 (WP replenish) from stock

Arrived on site for refrigerator icing up and building up moisture. Found evidence of air leak from the moisture and ice in fridge. Inspected and found door gasket was not sealing. Used heat gun to reform gasket. Door is now closing as designed. Call complete.

Arrived on site to replace previously diagnosed UI, tested unit found UI has no power, while inspecting the harness under the door the power came back on and unit started to cool, wires are broken within the harness and will require a new door, unit is temporarily running, ordering a FC door, office to reschedule ; ordrng 1 W11465916 (FC stainless door)

Arrived onsite for the washer suspension and gearcase repair. NTW4516FW2, replaced W11454741 gearcase, w1093953, shift actuator, W11428524 cap. W10721967 SPLUTCH, w10721967 suspension. Reassembled all parts and pieces and tested, unit is now operating as designed. Advised customer on repair. No leaks.

Arrived on site with replacement knob. Replaced failed knob and verified operation. Call complete

Arrived on site for dryer WED4815EW1 with issues of door wont close properly and makes a knocking noise like something is loose. Upon arrival, inspected unit and found front bearing is out of position. I removed drum and inspected bearing. Bearing is good. I secured bearing to drum. The unit is operating as designed

Arrived on site for refrigerator KRFF507HPS00 with continued issues of water leaking causing freezing at bottom of ice container. Upon arrival, contacted GC for assistance, after further diagnosis, found icebox is slightly too forward causing ice container door gasket to fold over causing air gap. I repositioned icebox and door now seals correctly. Customer will monitor unit. Job complete

Arrived onsite for unit console buttons unresponsive. WDF341PAPB1. Found unit with child lock engaged. Instructed customer on childhood feature. Unlocked and tested. All checks good. No leaks. No parts

Arrived on site to inspect warmer draw JJD3030IL00 with gap at the top of the door larger than the bottom. Upon further inspection, I removed that draw and found that front frame was defective and leaning downwards. I also checked the leveling of the unit and found that the unit is not sitting level and will need to be installed properly. I am ordering the drawer assembly. Office to schedule return service. WP9763646; ordrng 1 WP9763646 (Drawer)

Arrived on site for ice maker issues. Cx stated that there is frozenclumps of ice in bin and a solid block of ice on bottom of bin. Ran ice maker teste and ice maker dumped ice and doubled filled. Ran ice maker test again and ice maker harvested and filled normally. Asked cx if there was always ice block in bin and she said not all the time. Ordering ice maker, main control. Will install UI on return visit. ; ordrng 1 W11758523 (Icemaker) and 1 W11758586 (Main control) and 1 W11766864 (Fill tube)

Arrived on site to test unit WRS315SDHM13 for noise. Upon arrival customer stated unit makes a loud pulsing noise intermittently. Engaged all mechanical components and verified no abnormal noises present during standard operation. Initiated ice maker harvest and confirmed no leak at fill tube. Exposed evaporator and manipulated drain pan and evaporator coil, successfully duplicating reported noise caused by drain pan contacting the liner. Applied permagum (212643) from truck stock behind and under the drain pan, eliminating vibrational noise. Advised customer to capture video if noise recurs. Unit is now running as designed, no leaks detected, job complete.

Arrived on site for dishwasher WDF332PAMS0 with issue of not working, tripping breaker. Upon arrival, inspected unit. Unit is not mounted to cabinet. There is more than normal amount of water at base of tub. I ran diagnostics and there are no saved error codes. Ran drain cycle and drain pump energizes and fails. I replaced drain pump W10876537. Test unit and is operating as designed. No leaks are present. Job complete

Arrived on site to inspect washer MTW7200RF1 noises. Upon further inspection, the customer provided a video of the noise which sounded like the slider popping. I placed the unit in diagnostics showing no error codes and tested. During the spin cycle, I could hear the popping noise but not as loud as the video. I removed the washplate and inspected underneath it and found no debris. I tilted the unit back and gained access to the slider and clutch and found some grease, not gearcase oil, on the slider and gearcase spindle. When I removed the slider, I found the slider was slipping on the rotor while it was trying to engage. I found some spots on the slider and clutch where they had been rubbing. I removed and replaced the slider and clutch and calibrated the unit. I retested the unit in diagnostics and it is operating as designed. No water leaks observed during service, job completed. W10754448, W10734521

Arrived on site for no ice. Ice bin half full per customer there was a power outage over night and since icemaker has produced ice per service pointer after tech entered diagnostic from prev visit ui could turn off ice maker and unit would need a power cycle,since there was a power outage ui has been reset no further repairs needed at this time.

Arrived on site for oven showing stuck key error. Found and confirmed f2e1 error. Removed top panel. Checked connections and wiring. Verified there was no movement in the console boards. Replaced console. Verified operation. Call complete. Advised. Customer to hook unit up to wifi.

Arrived on site for refrigerator door not being level. Replaced center mullion. Raised level of refrigerator on left side for better contact. Raised right door so they are even. Door now working properly. Call complete.

Arrived on site for a refrigerator model WRFF3136SZ00 that has an ice maker arm the wont allow the freezer drawer to open fully. Inspected unit and work area. I confirmed the customers complaint and found the bail arm laying on the bottom of the ice bin and catching the drawer when the drawer was pulled out. The customer advised the machine doesnt make ice and when they have tried to push the arm back in place, it just falls again. I found the arm was limp and the icemaker had failed internally. Ordering the icemaker W11758523 and the office will need to contact the customer about a return date due to an out of stock and PSP item. ; ordrng 1 W11758523 (Ice maker)

MEDC465HW0 Arrived on site for a dryer, not drying. On arrival, I found the dryer heating further inspection. I found the ventilation to clients homes clogged with lint . I removed the lint then tested product is working as its designed with no parts used. I recommended to the client to maintain the duct cleaning.

Arrived on site to test unit for condensation during operation, customer stated that door fog up during operation, tested unit found bottom blowers engaging, oven is heating and no errors codes, after reviewing customers videos, inspected gaskets and found them extremely compressed, both gaskets will need to be replaced, Ordering gaskets rescheduled fir 7/27; ordrng 2 W11623080 (Oven gaskets)s

Arrived on site to test unit WFG320M0MS0 for leveling foot issues. Upon arrival customer stated foot is bent. Inspected and verified leveling foot damaged. Replaced foot (WPW10058460) and tested; unit now level and secure. Unit is now functioning as designed, job complete.

Arrived on site unit 2314 to replace previously diagnosed parts on model WTW4855HW3 I replaced control under S153EB calibrated and tested, unit tested good. Part used w11607637

Arrived on site for a washer MVWX655DW2 tripping the breaker. Customer stated that it also tripped on a different circuit at the beginning. I ran the machine and tested every function several times with no issues. Motor and pump ohmed out good. Due to not being able to replicate the issue I replaced the motor w11686050, pump w11399437 and valve w11127357. Put a heavy load of towels in and ran a normal cycle. Let the unit fill and start washing. Unit didnt trip the breaker. No leaks detected while on site.

Arrived on site for moldy on door bellow . Found no mold but a piece of bellow torn , also found small rip in bellow . Replaced bellow . Ran valve test and test 12 . All checking normal. Nomwater leaks detected at time of service. Job complete

Arrived onsite for washer NTW4519JW2 drain pump running continuously. Inspected and found error code f3e1 pressure system failure. Unit would not reset. Per service pointer and scode s153eb control needed replacement. Replaced control W11607637. Calibrated and tested. Unit is now functioning properly. Job complete

Arrived on site for icemaker issues. Removed freezer door and drawer found icemaker tray warped and cracked removed icemaker assembly checked fill tube found no ice in fill tube or frozen tube. Installed a new icemaker ran harvest test passed. W11788019

Arrived on site to test unit WOEC5030LZ01 for display issues. Upon arrival customer stated display acts erratic and microwave does not always engage. Verified issue; found door was not being shut properly, causing switches to not fully engage. Demonstrated proper door-closing technique to ensure consistent engagement. Due to intermittent display issues, replaced console (W11659269). Advised customer to connect unit to WiFi for proper updates. Unit is now running as designed, job complete.

Arrived on site to test unit for not working properly, tested unit found reservoir drain pump has failed causing water to over fill during water fill and melt ice, replaced reservoir drain pump W11542868 and tested, apl functions are working properly now but unit is extremely calcified, customer has ran the unit for 2 years with no filter and no cleaning cycles, advised customer that multiple cleaning cycles need to be completed and filter needs to be installed, called tech line to document and get further guidance case #24277175 at this time job complete

Arrived on site to look at model WTW8127LW3 for customer complaint load and go soap leaking onto the floor. Found left hose from drawer not connected to detergent dispenser. I connected hose, tested unit, found issue with the drawer sensor, i replaced drawer, unit tested good. Part used w11621181

Arrived on site to install previously diagnosed parts. Removed and replaced chutewpw1029312 and ice bin w11244434. Tested dispenser and it is dispensing ice.

Arrived on site to dryer leaking. Cx stated dryer would fill with moisture after they dried clothes and has also stopped heated. Ran dryer and verified no heat. Vent goes up the wall and out to roof. Looks like vent flap may be open, causing hot air and humidity to come back into dryer. Removed back panel and verified thermal fuse was open. Removed and replaced thermal fuse wp3392519. Retested dryer and it heats. Advised cx to contact builder and have him check venting in attic and roof jack and make sure there is no air leak and vent closes. Issue is with venting not with home.

Arrived on site for a refrigerator model KRFC704FPS06 that is not cooling well in the refrigerator section intermittently. Inspected unit and work area. The customer advised that the machine has been frosting up in the RC section and when it does, it makes noise and doesnt cool properly. They said it would start affecting the freezer temperature and ice production. They said that if they unplug the machine and let it defrost over 24 hours, the unit will go back to normal temperatures and stay that way for 6-12 weeks before it happens again. I found the RC at 36 degrees and the freezer at 1 degree. I spoke to GC regarding the call and replaced the RC evaporator cover W11610999, main control W11664342, and side UI panel W11574767 and tested the unit. The unit began to work and operate as designed with no leaks present during service. Call complete.

Arrived on site to diagnose a dishwasher that was not washing dishes properly. Tested the unit and verified it was filling with water however, there was very little wash pressure, preventing the spray arms from circulating water effectively. Removed the lower spray arm and filter assembly to inspect the wash system. Upon inspection, found the chopper blade area completely clogged with debris, restricting water flow through the sump assembly and causing the poor wash performance. Due to the blockage and condition of the wash system, replaced the sump and motor assembly, which included a new filter and chopper blade. Reassembled the unit and ran a complete diagnostic and wash cycle. Verified the new wash motor developed proper water pressure, the spray arms rotated correctly, and water circulated throughout the dishwasher as designed. Confirmed the unit is now washing properly and draining correctly. Inspected all connections and found no leaks present at this time. Job complete.

Arrived on site to test unit for locked control, tested unit found, every attempt to open the locked screen failed, replaced control panel W11600370, and tested unit is now running as designed job complete

Arrived on site for refrigerator not making ice. Upon arrival tested ice maker function and it works normally but valve will not dispense water. Removed and replaced W11753942 water valve. Tested unit and it now works as designed. No water leaks at this time.

Arrived on site for a washer WTW8200YW0 not cycling. Found water was in the tub. Put the machine in diagnostics and set it to drain but nothing happened. Also wasnt getting voltage at the control. Pump ohmed out at 15.7 ohms. Im ordering a W10394233 control and harness W10297447 for the return visit. No leaks detected while on site. Office will need to reschedule when parts are available ; ordrng 1 W10394233 (Control)

Arrived onsite for previously diagnosed parts.i replaced the encoder and found latch also failed. Corrected tub ring and replaced latch and unit operates as designed. No leaks. Call complete.

Arrived on site to inpect washer WTW4955HW3 making a loud sound during operating. Upon further inspection, I gained access to the underside of the washer and with my flashlight I could see a large coin inside the tub. I removed the basket and removed the coin. I reassembled and calibrated and tested the washer and it is now operating as designed. No water leaks observed during service.

Arrived on site to test unit for noise, tested unit found no air circulation, found blower wheel stripped, motor pulley broke off and motor mount vibrating against frame, replaced motor W11234001, wheel W11327190, added sound pad W11113654 under motor mount and tested, unit is now running as designed job complete

Arrived on site to inspect refrigerator JBSS48E22L00 no cool in the fresh foods section. Upon further inspection, I tested temps in the RC section and found it at 59 degrees. I tested the FC section and found it at 17 degrees and found frost on the evap cover. The defrost heater and thermistor, along with the evaporator, were recently replaced due to failure. I placed the unit into fault mode and found error codes F4E1-defrost heater failure, FAEB-RC damper control failure, and F3E8-RH sensor failure (humidity sensor). When I cleared the codes, the F3E8 reappeared. Following the tech sheet for the codes, I tested the damper in test 41 and found the damper not opening and remained closed. I tested voltage and found no DC voltage. I tested the defrost heater in test 89 and could hear the heater sizzling from the water hitting it. I tested the humidity sensor in test 104 and it showed to be open. Due to the damper not opening properly, its causing the FC evaporator to over freeze creating the frost on the evap cover. Therefore, I removed and replaced the HV control and retested and found the damper opening and closing and getting 12VDC as designed. Retested the defrost heater and could still hear the heater sizzling from the water hitting it. I recommended that the customer leave the unit turned off for at least 24 hours to allow the frost to defrost from the evaporator, then allow it to cool for 24 hours before placing food items back inside. I am ordering the humidity sensor and the office will schedule return service due to the availability of the part. No water leaks observed during service. W11752963; ordrng 1 W11627456 (Humidity sensor)

WED5620HW2 Arrived on site for a dryer not heating. On arrival, I verified the issue of no heat. Further inspection I found the heater has failed. I replaced the part then tested product is working as its designed.

Arrived on site to test unit for no ice production, tested unit found ice maker unresponsive to diagnostics, replaced ice maker W11692144 and tested unit is now running as designed no leaks detected job complete

Arrived onsite for cracked tub ring. MVWX655DW2. Weak suspension. Ordering tub ring and returning with suspension. Also returning with general parts as needed. No leaks. ; ordrng 1 W10849477 (Tub ring)

Arrived to unit 334 for unit always on drain mode. Upon arrival a diagnostics and found no issues. No error codes stored. Ran quick wash and found no issues. Ran calibration. Spoke with tenant and stated they have no used their washer since late June because they thought it was still broken. Tenant stated the front office never informed them it was fixed. Last technician submitted the work was done and sent out an email to the front office. Maintenance superintendent stated he was not informed and call WPL to open a work order. Informed Claims thread. Unit is functioning as designed. No water leaks detected at this time. No parts needed

Arrived on site to diagnose an oven that was reported to not be reaching the set temperature. Placed the unit into a 350F bake cycle and allowed the oven to preheat completely. Using a calibrated temperature probe, monitored multiple heating cycles and recorded the average oven temperature. The average temperature measured 358F, which is well within the manufacturers acceptable temperature tolerance. Verified that the bake element, temperature sensor, and control were operating properly. No mechanical or electrical issues were found at this time. Explained the test results to the customer. Unit is operating as designed. Job complete.

MVW5430MW0 Arrived on site from previous tech visit to install parts. I installed the gearcase, splutch, actuator, and belt. I calibrated then tested product is working as its designed no water leaks visible from the main water supply.

Arrived on site for a refrigerator WRS315SDHM13 making a loud sound. Found ice formed around the evaporator fan causing the sound. The fill tube extension wasnt seated causing the ice buildup. I removed the buildup and used 212643 perma gum from truck stock to seal the fill tube. Filled the icemaker without any issues or leaks. No other issues found.

Arrived on site for washer NTW4519JW2 with issue of not fill with enough water. Upon arrival, test valves and flow is correct. Test unit running a cycle on sensing and deep fill and are the same amount. Also notice water level is lower than normal. I inspected and test pressure hose and is good. I replaced control W11607637. Retest unit and now filling correctly. Customer then started a cycle with sheets and is now happy with the fill. Unit is operating as designed. There are no leaks present. Job complete

Arrived on site to install previously diagnosed and ordered parts. Due to the compressor and defrost thermistor failures, I evacuated the system and cleared it with nitrogen. I removed and replaced the compressor, access valve, and UV drier and pressurized the system and checked for leaks. No leaks found, so I vacuumed the system down to -30/0 psi. Installed 3.5oz of R134a refrigerant and allowed the system to equalize. Once equalized, I plugged the unit in and monitored pressures. I found pressures at 0/125psi and no leaks and a frost pattern beginning to develop on the evaporator. I gained access to the evaporator thermistor and removed and replaced the thermistor. Unit is operating as designed and no water connections found to the unit. Job completed.

Arrived on site for dryer WED4107SW0 not drying clothes well. Examined unit and checked for heat. Found good heat present. Checked venting and found no airflow moving out of the unit, and airflow is actually blowing out of the lint housing and getting lint on the back of the screen. Advised customer that there is some kind of blocking in their ducting / exit vent that has it completely clogged. Unit itself is working properly, but customer will need to have their vents / ducts examined and repaired / resolved. Warned against further usage until vents are verified clear, as this will cause thermal devices to fail.

Arrived onsite to replace microwave WMH78519LV00 door. Replaced door and tested. Unit is functioning properly. Job complete

Arrived on site for low ice production. Ran ice maker harvest , ice maker is only rotating 3/4 of the way in flex . Ordering ice. Maker. Call to set return . No water leaks detected at time of service. ; ordrng 1 W11608631 (Ice maker)

Arrived on site to look at model WRS335SDHM07 for customer complaint of unit making loud noise. Found issue with the evaporator fan motor and blade duemto the ice maker fill tube not in the correct position. I adjusted fill tube, I replaced motor and blade, unit tested good. However, the ice container is broken due to leaking water from fill tube and creating a chunk of ice and then cracking the ice container. Ordering ice container. Parts used wp2315549 and wp2169142; ordrng 1 WPW10558423 (Ice container)

Arrived on site to test unit WTW6157PB1 whine noise. Upon arrival customer stated unit gets thrown off balance and makes a whine sound during agitation. Entered service mode and ran test cycle with all components engaging properly. Found drain hose inserted 16 into standpipe, causing a siphon effect during draining that led to off-balance conditions. Adjusted hose and ran a normal cycle with a load of laundry; customer confirmed the noise heard during agitation matched their complaint. Advised customer this noise is normal operation of the stator and cannot be modified. After clothes were saturated, ran drain and spin cycle successfully with proper water extraction. Provided customer education on load sizes, cycle selection, and routine maintenance. Unit is running as designed, no leaks detected, no parts installed, job complete.

Arrived on-site to diagnose a noise concern. Tested the unit and confirmed a vibration noise during high-RPM compressor operation. Further inspection found the filter drier vibrating against the condenser tubing. Adjusted and secured the filter drier, then installed sound-dampening material (W11113654) in the affected areas from Job #492375. Reassembled and tested the unit; the vibration noise is now minimal, and the unit is operating as designed. Advised the customer to monitor the unit. If the noise continues, the evaporator thermistor and freezer-compartment thermistor may need to be replaced.At this time job complete

Arrived on site. Icemaker over producing ice,diagnosed a defective shut off arm,installed new shut off arm tested operation unit working as designed. W11342242

Arrived on site for dishwasher leaking from the door. Upon arrival found dishwasher leaning forward a lot. Re leveled unit and secured but when bottom is pushed the front legs slide back and the rear legs left up causing the unit to tilt forward causing it to leak. Informed and showed cx whats going on and she understood. She will contact her builder for installation. Unit is working normally at this time. No water leaks at this time. No parts replaced.

Arrived onsite for previous diagnosis. I replaced basket and agitator parts and tested. Customer confirmed unit now sounds as designed and no leaks present. Unit operates as designed call complete.

Arrived on site for a washing machine model MFW7020RF0 that is not draining ajd wont unlock the lid. Inspected unit and work area. I was able to drain out the water and gained access to the drain pump filter. I found massive amounts of dog hair and what looked like bits of rug stuck in the drain filter. I removed all debris and ran a quick wash on the unit. I found the unit working and operating as designed with no leaks present during service. Call complete. No parts were installed.

Arrived on site for a washer WTW4957PW0 not cycling. Found a water pressure error stored. Unit began to drain immediately. Found no issues with the pressure tube so I replaced the control w11608056 and ran a calibration cycle. Also ran a full factory cycle without any issues or leaks.

Arrived on site to washer not working. Verified drain pump running continuously and pressure system fault. Removed and replaced control. Recalibrated washer and ran auto test. Washer filled, agitated, drained and spun. No leaks detected at time of service.

WTW4816FW3 Arrived on site for a washer that drains but doesnt stop. On arrival, I verified the issue of long drain a failed control board. I replaced the control board calibrated then tested product is working as its designed no water leaks visible from main water supply.

Arrived on site for microwave WMH31017HS10 that was making some zapping noises / sounds. Examined HV system and found no damage. Customer said it came from the cavity. Ran 20 mins worth of cook cycles and didnt see or hear any noises. Everything I ran was fine. Based on findings there was likely a piece of metal in the container they had used and that was the noise. All other functions working as designed. Call completed.

JMC2430LL01 Arrived on site for a microwave with error code f2e1. On arrival, I verified the issue. It was a failed ui control. I replaced the part then tested product is working as its designed.

Arrived on site for ice maker over producing ice. Upon arrival unit was off and unplugged. Ran test mode and all functions worked. Tested thermistor and it was OL. Replaced WPW10511923 thermistor and tested unit again. Everting is now working as designed. No water leaks at this time.

Arrived on site to test unit MVW6230HW0 for squeak noise. Upon arrival customer stated unit makes noise when in use. Entered service mode and initiated test cycle; during agitation, noticed abnormal vibration from agitator. During spin, motor engaging and belt squeaking audible, but basket failed to spin. Inspected bottom end components; found gearcase oil leakage, belt slipping, and motor pulley dropped, requiring replacement of gearcase, splutch, actuator, motor, and agitator. Ordering part, no parts installed, rescheduled for 07/24.; ordrng 1 W11026785 (Motor)

Arrived on site to complete one stop repair for microwave WMH31017HS10. Stripped unit of any parts that showed sign of failure / damage. Chassis, wrapper, vent cover all have rust and mildew on them. To resolve function the following parts were replaced: Diode W11256462, Capacitor WPW10574736, Damper W10843943, Magnetron W11495561, Filter W10422269, Transformer W11545871. Tested with these parts replaced and verified unit heated a cup of water. Also note, cavity has mold spots. This completes the functional repair of this unit. Call completed.

Returned on site to complete the repair by replacing the previously ordered blower wheel. Disconnected power to the dryer and removed the top, front panel, drum, and remaining necessary components to gain access to the blower housing. Removed the damaged blower wheel from the motor shaft and installed the new blower wheel, ensuring it was properly secured and aligned. Reassembled the dryer and restored power. Tested the unit through a complete operating cycle and verified the blower wheel was operating smoothly with proper airflow and no abnormal vibration or noise. Confirmed the dryer is functioning as designed. Job complete.

Arrived on site to test unit NED4655EW1 for drum not spinning. Upon arrival customer stated drum does not spin. Verified issue; motor energized but drum failed to tumble. Gained access to internal components and found broken belt. Replaced belt, idler pulley, and roller bearings using repair kit (4392065). Retested unit; drum now tumbling properly. All other components are properly engaging and unit is now running as designed, job complete.

Arrived on site for refrigerator WRS331SDHM06 barely making ice. Customer has to reset the icemaker to get it to cycle. Checked temps and found FC set to max cold, and at -10 which is enough to let it harvest. Replaced icemaker and watched it cycle. Advised on how long icemaker takes to produce. Repair completed.

Arrived onsite for washer WTW4855WH3 drain pump running continuously. Inspected and found error code f3e1 pressure system failure. Unit would not reset. Replaced control W11498190. Calibrated and tested. Unit is now functioning properly. Job complete

Arrived on site to replace previously diagnosed parts on model WOEC5030LZ01 found the new inner door was damaged in box, ordering inner door again. ; ordrng 1 W11684570 (Inner door) and 1 Cnote (2 techs) and 1 Cnote (2 hour job)

Arrived on site to replace previously ordered parts per techline suggestion. Upon arrival proceeded to replace W11712405 left receiver, W11712406 right receiver, W11768649 inner liner, W11781373 right hinge and W11781372 left hinge. Tested unit and found oven door sticks out about 2mm. Called techline and spoke with Chris SR#24275784 And stated there is not defect to the machine and the machine is functioning as designed .

Arrived on site to diagnose a dryer taking an excessive amount of time to dry clothes. Tested the unit and found little to no airflow coming through the exhaust. Removed the lint screen and inspected the lint screen housing, where I found a heavy accumulation of lint completely restricting airflow. Cleared all excessive lint from the lint screen cover and housing to restore proper ventilation. Retested the dryer and verified that airflow was restored and the unit was heating and drying properly. Unit is now operating as designed. Job complete.

Arrived on site. Removed icemaker assembly, removed ice,checked fill tube found no issues,replaced the icemaker and water valve,ran water dispenser no leaks,powered on icemaker ran fill test passed no leaks. Reassembled unit. Wpw10300024,w11043013

Apt 326Arrived on site for moldy on door bellow . Found no mold but a piece of bellow torn , also found small rip in bellow . Replaced bellow . Ran valve test and test 12 . All checking normal. Nomwater leaks detected at time of service. Job complete