Service History 54

We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near Georgetown, TX 78628
Lou
Job Details: 10/06/2021
"Arrived on site to inspect refrigerator not cooling. Upon further inspection, the customer devised that the unit is cooling and making ice again. I tested temps in the FC=8 degrees and RC=40 degrees. When I went to check the temp settings, I found the UI missing digits on the display. The customer pointed out that there is ice build up at the back of the ice maker housing along the back wall and the ice bin button is broken and the bin is stuck. I attempted to remove the ice bin, but due to there being ice formed at the bottom the bin and inside where the button was, I cant get it loose. I inspected the RC evaporator and found the drip pan badly warped and ice built up on the evaporator. Also found water in the bottom the RC section. I am ordering the UI, RC evap motor/harness, ice bin and sealant and CNOTE-LSO PER CUSTOMER REQUEST. Office to schedule return service.
We serviced a
MAYTAG WASHER
Model MHW5630HW2
Near Pflugerville, TX 78660
Scott
Job Details: 10/06/2021
"Arrived on site for for control UI not responding . Found only button working was safety lock out . Replaced console UI . Unit is now responding. Ran diagnostics, no error codes . Unit passed wash test. Ran quick cycle all checked normal. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAM02
Near Round Rock, TX 78681
Wesley
Job Details: 10/06/2021
Arrived onsite and used tubing and connectors to repair water leak from crack in original tubing.
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Austin, TX 78731
Kevin
Job Details: 10/06/2021
"Arrived on site and inspected washer and Found saved error codes F8E1, F0E3, ran all functions in manual diagnostic, water pressure is good and everything passed. Ran test 51 and it passed and ran test 52 and it passed. Could not find a reason for a customers experience water pressure is good at this time. No recommended repair, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM01
Near Austin, TX 78750
Luis
Job Details: 10/06/2021
"Arrived on site. Removed evaporator cover found no frost pattern on evaporator diagnosed a leak in the system. Replaced the evaporator,compressor and filter drier, vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good,checked frost pattern good,checked both compartments no traces of dye unit cooling down correctly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Austin, TX 78717
David
Job Details: 10/06/2021
"Arrived on site to diagnose refrigerator not dispensing water. On arrival customer told me the unit has not been able to dispense water since arrival. Filter is currently removed. I tried to put in my bypass cap and found the pressure is too high to even install cap. Shut off water supply and reduced pressure. Installed cap and ran dispenser. Found water coming out, however pressure is too high and valve cant fully close. Ordering pressure reducing kit to resolve. ; ordrng 1 8212547RP (Inlet line) and 1 W10786952 (Pressure Reducer)"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Austin, TX 78744
Jacob
Job Details: 10/06/2021
Arrived onsite for unit not turning. Looked at the unit and saw that the belt was frayed and the coupler that holds the belt on the motor had broken off. Replaced motor and repair kit. Tested the unit. No issues at this time. Job complete
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Austin, TX 78754
Scott
Job Details: 10/06/2021
Arrived on site . Replaced drain pump and actuator. Ran calibration and diagnostics wash. All checked normal with unit . No water leaks detected at time of service. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS0
Near Austin, TX 78724
Jacob
Job Details: 10/06/2021
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Leander, TX 78641
Tommy
Job Details: 10/06/2021
Arrived onsite for previously diagnosed parts. Upon arrival replaced unit control and console. Tested unit and found it now operating as designed. Job Completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Leander, TX 78641
Tommy
Job Details: 10/06/2021
Arrived onsite for refrigerator freezing on rc and thawing fc. Upon arrival found unit to be operating as designed spoke with customer on loading habits and design. Job Completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Austin, TX 78754
Scott
Job Details: 10/06/2021
"Arrived on site for poor water flow , found filter head not dispensing correctly . Replaced head and filter, unit is now dispensingcorrectly . No water leaks detected at time of service. Job complete."
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near Buda, TX 78610
Kevin
Job Details: 10/06/2021
Arrived on site and inspected washer and found stagnant water in tub. Drain pump is making noise but not removing water. Used vacuum to remove water and inspected drain pump but theres no obstruction. A new one will be needed to correct issue ; ordrng 2 W10876600 (Drain pump)s
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Austin, TX 78731
Wesley
Job Details: 10/06/2021
Arrived onsite for water level concerns and found unit operating as designed. Advised customer on design and use and care principles.
We serviced a
KENMORE DRYER
Model 110.6800201
Near Georgetown, TX 78626
David S
Job Details: 10/06/2021
"Arrived onsite for dryer tumbling bout not heating. Inspected unit and work area. Gained access to the bottom front inside of unit. Tested thermal fuse, thermistor and heating element. Found fuse and thermistor all good. Heating element was found to have a brake in in it. Installed new heating element and clean lent from cabinet. Tested unit found it heat at this time. Unit operating as designed.
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ2
Near Cedar Creek, TX 78612
Matthew
Job Details: 10/06/2021
"Arrived onsite for range issues. Customer has video of control issues. Control has intermittent electronic issues. Removed rear panel for inspection. Checked wire harness and connections, all looked good. Replaced control and tested. Tested at 350 degrees and is functioning. Tested all cooktop burners and unit is functioning properly."
We serviced a
KITCHENAID COOKTOP
Model KCES556HBL00
Near Belton, TX 76513
Tyler
Job Details: 10/06/2021
Arrived on site for cooktop with crooked front right burner knob. Upon arrival confirmed complaint. I found infinite switch knob stem defective and bent. . ; ordrng 3 W11259362 (Front right inf. Switch)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near Marble Falls, TX 78654
Cliff
Job Details: 10/06/2021
Arrived on site to diagnose a refrigerator with door not closing properly. Found unit not leveled at time of installation and leveled unit properly. All is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Leander, TX 78645
Justin
Job Details: 10/06/2021
"Arrived on site for a refrigerator that was not dispensing water well. Upon arrival the customer showed me how the water was trickling out of the dispenser, and informed me they were also getting low ice production. I found the ice being produced was thin, most likely due to lack of water. I also found that the water flow went back to normal with the filter out. The customer stated they just recently changed the filter. Due to this I replaced the filter head housing. The unit still had low water pressure after. This indicates a faulty valve. Returning with the dual valve already on order to install. Office to reschedule.; O-emld tckt"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near New Braunfels, TX 78132
Andrew
Job Details: 10/06/2021
"Arrived on site to test unit for not heating. Found blower control was not sending voltage to blower, oven sensor was open. Replaced control and oven sensor. Now found blower not engaging. Replaced blower, tested unit, unit now working as designed. Job complete."
We serviced a
LG DRYER
Model DLE1101W
Near Georgetown, TX 78633
Lou
Job Details: 10/06/2021
"Arrived on site to inspect dryer not heating. Upon further inspection, I found the customer had solar panels installed since last repair. I tested voltage at the outlet and git 60V. Tested each terminal and got 120V on one and 40V on the other. I advised the customer that there is not enough voltage at the outlet to power the dryer heating element, but there is enough to power the unit. I inspected the breaker box and found the new box not labeled. The old box still had the dryer breaker in it and it was on. I recommended that the customer contact the company that installed the panels and have them take a look at the dryer wiring. No lint observed during service and unit left unplugged for safety. Job completed."
We serviced a
KITCHENAID DISHWASHER
Model KDTE304GPS0
Near Georgetown, TX 78628
Lou
Job Details: 10/06/2021
"Arrived on site to inspect dishwasher not cleaning dishes. Upon further inspection, I inspected the drain filter and found it dirty. Cleaned the filter and placed it back in its space and placed the unit in diagnostics showing no error codes. Continued with testing and when the motor came on, it began to make a loud moaning noise as if it were struggling to pump the water through the sump. I removed and replaced the sump/motor assembly and retested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFIS29PBMS03
Near Pflugerville, TX 78660
David S
Job Details: 10/06/2021
Arrived on site to install previous diagnose parts. Replaced the drip pan and thermistor as per service pointer. Found rc evap fan incased in ice and found 14vdc at &an but it wouldnt come on. Replaced fan and tested it and if worked. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Austin, TX 78745
Leonardo
Job Details: 10/06/2021
"Arrived on site to test for not working, tested unit found drain hose kinked on back of unit, also F7E2 error code, after water fill the sump and motor did not engage, need sump and drain hose to fix issue, office to reschedule ; ordrng 1 W11460946 (Sump and motor) and 1 W11414944 (Drain hose)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Spicewood, TX 78669
Brandon
Job Details: 10/06/2021
"Arrived on site for customer complaint of not enough ice and low water flow, I removed filter and inserted bypass plug, water flow tested good, instructed customer to get a new filter."
We serviced a
GE WASHER
Model GTW685BPL0DG
Near Austin, TX 78744
Kevin
Job Details: 10/06/2021
"Arrived on site and replaced lid lock kit diagnosed on previous visit and after replacement started a drain and spin cycle to confirm operation and lid lock is working properly, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near New Braunfels, TX 78132
Andrew
Job Details: 10/06/2021
"Arrived on site to install previously diagnosed parts. Installed new damper control. Tested unit, unit tested good. No leaks detected, job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QTS02
Near The Hills, TX 78738
Luis
Job Details: 10/06/2021
"Arrived on site. Tested dispenser found dispenser compartment losing power diagnosed a defective main control,installed updated control kit tested unit all test passed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Pflugerville, TX 78660
Scott
Job Details: 10/06/2021
Arrived on site for microwave making a tick sound when used . Found tick noise was dampener closing after fan shuts off . No other issues found . Instructed customer thats their dampener closing and its normal. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Kyle, TX 78640
Noah D
Job Details: 10/06/2021
"Arrived on site to inspect unit for not starting. Upon inspection found the unit was not starting due to a broken latch, was not sent with door switch. ordering latch. Office to reschedule ; ordrng 1 WPW10237959 (DOOR SWITCH)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Georgetown, TX 78628
Lou
Job Details: 10/06/2021
"Arrived on site to inspect dishwasher issues. Upon further inspection, I found the upper rack adjuster wheels on the left side were broken. I removed and replaced the adjuster with an adjuster kit and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Bastrop, TX 78602
Matthew
Job Details: 10/06/2021
Arrived onsite for washer tripping breaker. Upon arrival put unit in diagnostics and found no stored error codes. Ran auto test and all passed. Ran normal 30 min load and competed without issue. Customer loaded washer and unit seems to be functioning properly. Could not duplicate any issues. Could be potential breaker issues. Recommended that if symptoms persist to try connecting washer to separate outlet and running another load. Customer will monitor. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Round Rock, TX 78665
Jimmy J.
Job Details: 10/06/2021
"Arrived on site for Leaking from Underneath - Dishwasher. Placed in diagnostics and no error codes came on. Found kick plate missing from the front base of the dishwasher. Ran diagnostics cycle and couldnt locate any leaks. Pulled dishwasher from cabinet to remove slack in the drain hose and water line and ran diagnostics again. Still no leaks detected with hoses exposed. The tenant stated they also have a leak whenever they use the sink. With this, I inspected the rear of the dishwasher while it was pulled out and couldnt see any water beneath the dishwasher. I did find water standing in the back right corner underneath the cabinet. I ran the sink faucet for ten minutes and found water coming from underneath the cabinet. Explained to landlord there was no leaks from water line, drain hose, or dishwasher itself. The cause of the leak was coming from the faucet pvc piping underneath the sink or something else located underneath the interior of the cabinet. They will need a plumber to remove the baseboard underneath the sink cabinet to find the leak. Job completed."
We serviced a
GE WASHER
Model GTW460ASJ5WW
Near Buda, TX 78610
Noah D
Job Details: 10/06/2021
"Arrived on site to inspect unit for not draining, upon inspection found the unit was not starting pump when selected.replaced pump and tested. Complete"
We serviced a
KITCHENAID DISHWASHER
Model KUDE70FXSS6
Near Georgetown, TX 78628
Jonathan
Job Details: 10/06/2021
"Arrived n site for dishwasher leaking water. Inspected unit and work area. Found rust on wash motor. Removed sump and installed new (under manufacturer warranty). Tested operation and found leaking at heater. Office to schedule appointment when ETA is available on part. No funds collected today. Left unplugged due to possible safety concerns. ; ordrng 1 W10703867 (heater)"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Austin, TX 78745
Leonardo
Job Details: 10/06/2021
"Arrived on site to test unit for error code flashing, tested unit found F1E0 internal board fail, need control board to fix issue, will need to return with board
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Killeen, TX 76543
Tali W
Job Details: 10/06/2021
"On site for range front right burner not working on low and display not working. Found display had something internally blocking front clock. Also, front right infinite switch defective not allowing element to turn on on low. Replaced control and front right infinite switch. Unit now functioning as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Killeen, TX 76549
Tyler
Job Details: 10/06/2021
Arrived on site for washer not functioning. Upon arrival customer stated unit completed 3 full cycles before the forth cycle wouldnt continue after it reached rinse cycle. Found f7e5 error in diag. Confirmed all prior repairs still intact. Found actuator/shifter motor was grinding when activated between spin/agitation and had completed shift. Replaced actuator reassembled and tested washer. Found it functioning as designed call complete
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Austin, TX 78748
Leonardo
Job Details: 10/06/2021
"Arrived on site to test unit for oven not heating, tested unit found bad glow igniter, replaced igniter, tested unit,unit now working as designed no leaks detected job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model KMCS1016GSS0
Near New Braunfels, TX 78132
Andrew
Job Details: 10/06/2021
Arrived on site to test unit for not heating. Found console key pad not responding and wave guide has food splattered on it.Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Whitney, TX 76692
Jonathan
Job Details: 10/06/2021
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced pump and motor and tested the unit. The unit began to work as designed. The customer asked about one of her racks not opening and closing properly. She advised of the upper rack was falling. Confirmed the customers complaint and found that the upper left hand adjuster was broken. Spoke to claims and was advised to add it to the existing ticket. ; ordrng 1 W10712395 (adjuster)
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Kyle, TX 78640
Noah D
Job Details: 10/06/2021
"Arrived on site to inspect unit for not closing normally due to a broken lid, upon inspection found the left side broken causing issues, repair covered under special project. replaced lid and tested. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 10/06/2021
Arrived on site to diagnose a refrigerator that is making unusual noise. Found condenser lines rattling causing noise. Repositioned lines and all is working properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL WASHER
Model MTF19681651
Near Austin, TX 78717
Wesley
Job Details: 10/06/2021
Arrived onsite and found unit issue had cracked door hinge support in the door. Only the door will be needed to repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFN502EBS02
Near Meadowlakes, TX 78654
Cliff
Job Details: 10/06/2021
"Arrived on site to diagnose a refrigerator that has a door not closing properly. Found right side upper hinge and extension arm rounded out causing extension to hit stop prematurely. Replaced extension, hinge, and stop and tested unit. Found all is functioning properly at this time and no leaks were found at time of service."
We serviced a
GE REFRIGERATOR
Model PGCS1PJZBSS
Near Canyon Lake, TX 78132
Andrew
Job Details: 10/06/2021
"Arrived on site to test unit for no ice. Found icemaker not calling for water. Installed new icemaker and new valve. Tested unit, unit tested good. job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GBS
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 10/06/2021
Arrived on site to diagnose a dishwasher that is not turning on. Found control shorted and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Bastrop, TX 78602
Matthew
Job Details: 10/06/2021
Arrived onsite to replace damaged glass door. Took pic in SD. Replaced door and tested. Unit is functioning properly. Job complete
We serviced a
KITCHENAID OVEN
Model KOSE500ESS00
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 10/06/2021
Arrived on site to replace previously ordered parts for oven. Replaced thermal fuse and tod and tested unit. Found all is functioning properly at this time.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS04
Near Austin, TX 78723
Jacob
Job Details: 10/06/2021
Arrived onsite for unit not turning on. Looked at the unit and saw there was no power. Upon further inspection. Found that the thermal fuse was bad and the control panel was no longer functioning. Replaced fuse and control. Tested the unit up to 350 degrees. Unit got up to temperature. No issues at this time. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Bastrop, TX 78602
Matthew
Job Details: 10/06/2021
Arrived onsite for refrigerator icemaker not making ice. Upon arrival inspected unit. Checked wiring harness near hinge and was good. Check ice maker harness and was good. Ran harvest test and passed. Ran fill test and did not fill. Made second attempt to fill and did not. Pulled unit forward for inspection of valve. Found cord and supply line kinked. Ran test with unit pulled out and ice maker filled properly. Unit is now functioning properly. Notified customer to watch cord and line when moving unit. Job complete
We serviced a
MAYTAG WASHER
Model MVWB850YW0
Near Georgetown, TX 78633
Jonathan
Job Details: 10/06/2021
"Arrived on site for washer making loud noises and unit being off balanced. Inspected unit and work area, found major rust buildup around dispenser and lid hinge. Performed diagnostics mode and monitored test operation. Verified bearing failure. Found tub leaning towards back side. Found failed suspension rods. Gained access to bearing and found stator cover gears worn. Found failed bearing.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Temple, TX 76502
Tali W
Job Details: 10/06/2021
"On site for dishwasher displaying F9E1. In diagnostics, found F9E1 not draining, FAE2 vent wax motor electrical issue. Customer stated that water would be left standing inside of unit and if he would push the cancel button, the unit would drain. Ran diagnostics cycle. Found unit turning completely off mid cycle. I was then able to press cancel and unit did complete drain cycle. Found vent fan shorting out control board. Ordering vent fan assy and control. Office to reschedule. ; ordrng 1 W11410062 (Control) and 1 W11414073 (Vent)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Leander, TX 78641
Wesley
Job Details: 10/06/2021
Arrived onsite and repaired dishwasher by replacing the dispenser and the screw. Tested unit in diagnostics and found all operating as designed. Advised customer on repair. All checks good.
We serviced a
KITCHENAID REFRIGERATOR
Model WRB322DMBM02
Near Austin, TX 78717
Wesley
Job Details: 10/06/2021
Arrived onsite and found failed start device. Replaced start device and tested unit and found all is operating as designed. all checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Kyle, TX 78640
Noah D
Job Details: 10/06/2021
"Arrived on site to inspect unit for not closing normally, upon inspection found the wheels are very uneven, leveled unit and door fixed itself. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Belton, TX 76513
Tyler
Job Details: 10/06/2021
"Arrived on site for refrigerator not making ice. Upon arrival customer stated unit quot making ice one week after last repair. And during time they found FC not as cold as it should be. On arrival unit in defrost, temp in FC is 6/set at 0. Amp drawer to compressor when it turned on is 1.04amps. I found no evidence of refrigerant leaks. After exposing evap coils I found signs of unit going into defrost to early indicating hv control that goofed on last repair was no having a timing issue with defrosting. .; ordrng 1 W11334745 (Evap fan) and 1 W11399844 (Hv control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Georgetown, TX 78633
Jonathan
Job Details: 10/06/2021
"Arrived on site for refrigerator water filter not staying in place. Inspected unit and work area. Attempted to install water filter and found door not staying shut. Will need to replace water filter housing.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Temple, TX 76502
Tali W
Job Details: 10/06/2021
"On site for dryer not powering on. Found wall outlet receiving 120VAC on L2, no voltage to L1 causing dryer to not power on. Informed customer to have electrician fix the outlet issue. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Austin, TX 78744
Leonardo
Job Details: 10/06/2021
"Arrived on site to test unit for rack falling off, tested unit found track stops missing, installed stops tested unit, unit working properly no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS04
Near Leander, TX 78641
Tommy
Job Details: 10/06/2021
Arrived onsite for refrigerator not making ice. Upon arrival found water would dispense after customer replaced unit filter. Found unit ice maker having voltage and water but motor turning weakly and heater not turning on. Ordering ice maker office to reschedule upon receiving.; ordrng 1 W11483245 (Ice maker)
We serviced a
KITCHENAID ICE MACHINE
Model KUIC18NNXS0
Near Austin, TX 78746
Luis
Job Details: 10/06/2021
"Arrived on site for thin too no ice. Ran diagnostics weak water flow entering reservoir diagnosed a defective water valve,replaced water valve ran diagnostics good water flow and unit passed all diagnostic test.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHV02
Near Pflugerville, TX 78660
Scott
Job Details: 10/06/2021
Arrived on site for freezer ice maker leaking . Found fill cup full of ice and ice bin solid ice from leak . Replaced triple valve and ice maker . Ran harvest all checked normal. All connections dry . No water leaks detected at time of service. Job complete .
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Leander, TX 78641
Justin
Job Details: 10/06/2021
Arrived on site for a washing machine throwing a F8E4 error code. The customer stated that the unit will flash different lights and beep continuously. I gained access to the float switch and found the tray full of water. I then put the unit into diagnostics mode and found stored error codes F9E2 for drain issue and F8E4 for overfill. I put the unit into diagnostics mode and it ran through as designed with no leaks. I found the customer recently installed a water softener and was still using pods as detergent. I informed the customer on how this can cause over sudsing resulting in a leak. I found this was most likely the cause of the float tray with water in it. I advised the customer on proper soap usage via the user care guide. Call complete.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Austin, TX 78758
Scott
Job Details: 10/06/2021
"Arrived on site for dryer not heating but tumbling . Checked element ,thermostats and fuse . All checked normal. Checked and found no voltage coming from timer . Replaced timer . Also found outlet failing . Dropping a leg of power . Could twist power cord slightly and get correct voltage , but once let go it would drop. Informed customer outlet will need to be replaced . Job complete"
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near New Braunfels, TX 78132
Andrew
Job Details: 10/06/2021
Arrived on site to test unit for leak. Found no evidence of leak. Found hot and cold water lines were crossed. Fixed lines. Ran multiple diagnostics and quick wash cycle with out a single drop. Advised customer no evidence of water leak apparent. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Georgetown, TX 78633
Lou
Job Details: 10/06/2021
"Arrived on site to deliver previous part ordered. I left the ice bin, in the box, on the front porch and rang doorbell. Did not see the unit. Job completed."
We serviced a
WHIRLPOOL DRYER
Model WED8500DC2
Near Leander, TX 78641
Tommy
Job Details: 10/06/2021
Arrived onsite for previously diagnosed parts. Upon arrival replaced roller kit and seal and collected quote. Used vacuum to clean unit as well. Job Completed.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Killeen, TX 76543
Tali W
Job Details: 10/06/2021
"On site for washer displaying error code. In diagnostics, found F9E1 long drain, F8E6 water hazard, F7E6 motor circuit open, F0E7 load detected during clean cycle.
We serviced a
KITCHENAID DISHWASHER
Model KUDI02IRBL1
Near Salado, TX 76571
Tyler
Job Details: 10/06/2021
Arrived on site for dishwasher with excessive run time. Upon arrival entered diagnostics and during wash cycle I found unit full of suds and unit not sensing necessary water temps. Temperature from sink was averaging at 111 degrees. Also found within door compartment that vent has been leaking down to the dispenser and rusting out multiple components. Informed customer of findings and they want to continue using unit in current state. Instructed customer on how to remove suds. Found unit functioning as designed. Call complete
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Dripping Springs, TX 78620
Robert
Job Details: 10/06/2021
Arrived on call for complaint of not drying. Found the vent blocked. Customer to have vent cleared.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Austin, TX 78703
Jacob
Job Details: 10/06/2021
"Arrived onsite for unit making a noise during large loads. Looked at the unit and found that there is coins stuck between the agitator and spin tub. Removed coins, checked further underneath the unit and found. That the cover shield was broken because the tub was sitting on top of glass canister causing the the unit to make a bad noise when washing. Ordered new shield. Rescheduled with customer. ; ordrng 1 W11409708 (SHIELD )"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS06
Near Kyle, TX 78640
Noah D
Job Details: 10/06/2021
"Arrived on site to inspect unit for a sparking sound, upon inspection found the unit was working normally but the customer has found excess condensation, Ive found the heavy metal flaps causing excess condensation. Customer has had issues with dryer dampness as well with heavy metal flap. Customer will speak with builder. Complete"
We serviced a
GE WASHER
Model GTW460ASJ6WW
Near Georgetown, TX 78628
Jonathan
Job Details: 10/06/2021
Arrived on site for washer not spinning. Inspected unit and work area. Performed diagnostics mode and checked fault codes and found none stored. Ran spin test and found unit passed. Ran normal spin cycle and found unit filling with water for unbalanced load. Gained access to motor and pulley.Reattached belt and tested operation and found spinning. No water leaks detected during service.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519FS1
Near Georgetown, TX 78628
Lou
Job Details: 10/06/2021
"Arrived on site to inspect microwave not working. Upon further inspection, I found the unit plugged in and the display blank. I tested voltage at the outlet and its at 120V. I removed the unit from the wall and removed the cover and tested the fuse. Found the fuse open. Customer said they were getting the open door error on the display. Tested the switches and found the monitor switch bad. I removed and replaced the fuse and interlock/switch kit and tested the unit. Unit is operating as designed. After placing t(ex unit back on the wall, I retested and unit continues to operate as designed. Job completed."
We serviced a
GE MICROWAVE
Model PEB7227SL1SS
Near Round Rock, TX 78665
David S
Job Details: 10/06/2021
"Arrived on site for microwave door wont open. Inspected unit and work area. Removed microwave from wall and gained access to the inside of unit and found that the board latch was broken. I inspected that board latch and test unit. Unit working as designed. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Hutto, TX 78634
Jimmy J.
Job Details: 10/06/2021
Arrived on site for Refrigerator will not cool. Right now the internal temperature is 52? and it said on the coolest it will go. The food is measuring at 57? in the refrigerator. It is also not level so I don?t know if that has anything to do with it. The feet were not installed with it three weeks ago. Took temps and freezer was 56 and fridge was 58. Placed in diagnostics and thermistor test showed it was open. Evap cover was covered in frost. Used steamer to remove built up frost. Disconnected thermistor and tested and it was out of range. Gained access to control and tested harness for thermistor and it showed open. Called Whirlpool tech line and spoke to Rich. Rich had me go to the quick disconnect behind the valve and test resistance. It was good. Reconnected quick disconnect and tested thermistor at control again and it was getting the correct reading. There was a bad connection at the quick disconnect. Removed faulty thermistor and replaced with new thermistor. Fridge running as designed. Lowered front left wheel to get fridge sitting evenly. Job completed. SR 7731928163
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW4
Near Leander, TX 78641
Justin
Job Details: 10/06/2021
"Arrived on site for a washing machine with the lid not locking/closing. Upon arrival I found the lid had split along the side and was no longer functional. I replaced the lid and it was now closing as designed. The unit was not installed yet, therefore I could not fully run a diagnostics on it. The unit at the time of service is running as designed. Call complete."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ0
Near Cedar Park, TX 78613
Wesley
Job Details: 10/06/2021
Arrived onsite and repaired unit with a clog by vacuuming clog out of drain hose. Unit is now operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW1
Near San Marcos, TX 78666
Andrew
Job Details: 10/06/2021
"Arrived on site to install previously diagnosed parts. Installed new gear case, belt, and splutch kit. Tested unit, unit tested good. No leaks detected, job complete."
We serviced a
MAYTAG WASHER
Model MVWC300XW0
Near Killeen, TX 76549
Al
Job Details: 10/06/2021
Arrived on site and inspected washer not draining. Confirmed the complaint and found the drain pump was humming and the latch kept clicking. Removed and replaced both and unit tested properly without any issues. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED560LHW1
Near Austin, TX 78731
Kevin
Job Details: 10/06/2021
"Arrived on site and inspected dryer and found catch has fallen into door. Reset it and dryer door is now working properly, job complete"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Hutto, TX 78634
Jimmy J.
Job Details: 10/06/2021
"Arrived on site for Drum will turn but heat has stopped working Checked house breakers, none off. Found outlet was not getting 240 from L1 to L2. Told customer to contact an electrician to have them replace the outlet or breaker depending on where the fault is. Explained once voltage is repaired it should heat.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Killeen, TX 76549
Al
Job Details: 10/06/2021
"Arrived on site and inspected side by side refrigerator cooling issues. Checked temperatures in both compartments and got 80 degrees. Checked the compressor and it would click on for approximately 7 seconds and turn off. Replaced both capacitor and start device and unit compressor still never remained on. Called SW and was advised to check amp draw and it was approximately 19 amps. SW determined the compressor has a locked rotor from readings. Was told to order compressor, evaporator, access valve and dye drier. Also needs SS tech and 2 hours. Needs more work ; ordrng 1 WPW10143759 (DRIER) and 1 WP2188823 (EVAP) and 1 W10879296 (Compressor Kit)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Round Rock, TX 78681
David
Job Details: 10/06/2021
Arrived on site to diagnose refrigerator with lights out in FC and RC. Found freezer module failed. Replaced feeezer module and verified all lights are on. Call complete.
We serviced a
WHIRLPOOL OVEN
Model MGT8655XS02
Near Austin, TX 78704
Leonardo
Job Details: 10/05/2021
"Arrived on site to test unit for not igniting top oven, tested unit found bad glow igniter, replaced glow igniter,tested unit ,unit working as designed, tested bottom glow igniter, amp draw was good, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78738
Luis
Job Details: 10/05/2021
"Arrived on site. Replaced defective harness and cover,ran diagnostics tested all fans passed. Replaced right side fresh food door
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ01
Near Canyon Lake, TX 78130
Andrew
Job Details: 10/05/2021
"Arrived on site to replace emitter board and receiver board from previous diagnostics. Ran service test 15 and unit passed. Found ice maker error code e2(motor lost position). Ran service test 57 and ice maker not responding. Verified voltage to ice maker. Replaced ice maker, tested unit, unit now working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WFC7500VW1
Near New Braunfels, TX 78132
Andrew
Job Details: 10/05/2021
"Arrived on site to test unit for error code f6(motor speed sensor). Found error code saved, ran diagnostics and unit operating as designed. Ran unit again and error code for MCU appeared. Recommended replacing MCU.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHV02
Near Seguin, TX 78155
Noah D
Job Details: 10/05/2021
"Arrived on site to inspect unit for leaking water from bottom left corner, upon inspection found the ice door causing ice buildup in ice bin, checked for gasket issues and found a lot of dust buildup, ordering ice door and gaskets with it. Instructed customer to clear dust. Office to reschedule ; ordrng 1 W10549592 (Ice door)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Seguin, TX 78155
Noah D
Job Details: 10/05/2021
"Arrived on site to inspect unit for not draining. Upon inspection found the drain pump shorted causing issues, removed water and replaced pump, all functions returned with no leaks. Complete"
We serviced a
MAYTAG MICROWAVE
Model UMV1152AAB
Near Belton, TX 76513
Tali W
Job Details: 10/05/2021
"On site for microwave not heating and door being broken. Pic of door in SDQP. Unit needs complete door parts. Also, unit needs capacitor, magnetron, hv transformer, and diode. Office to reschedule if AHS is able to order parts. ; ordrng 1 8184702 and 1 R0131480 and 1 8206638 and 1 WPW10146437 (Tape) and 1 8171846 (Cover) and 1 R9900253 and 1 R9900260 and 1 R0131481 and 1 WPW10275736 (Transformer) and 1 WP59001168 (Capacitor) and 1 W10859575 (Magnetron) and 1 WPR9800486 (Diode)"
We serviced a
WHIRLPOOL RANGE
Model JES8750AAB
Near Belton, TX 76513
Tali W
Job Details: 10/05/2021
"On site for range displaying contact service. On arrival, found F1-7 membrane disconnected displayed on unit. Checked membrane connection on, found solder migration on ribbon. Also, found burnt spot on control board. Unit needs control panel and main control board. . Panel WP74005701, control either 74006360, 74009321, 74005730."
We serviced a
KITCHENAID ICE MACHINE
Model KUIS18NNXB0
Near Belton, TX 76513
Tyler
Job Details: 10/05/2021
"Arrived on site for ice machine not making ice not making ice. Upon arrival I found unit turned off. Customer described symptoms of unit getting hot and not making ice. Found no errors. Ohmed thermistors and heating grid. Found no issues. Found unit filling, and I watched unit harvest two cycles of ice. Found no leaks. Spoke with cs regarding circumstances and condition of unit during diagnostics. Informed customer of finding and instructed them unit is functioning as designed call complete"
We serviced a
WHIRLPOOL WASHER
Model WTW8500BC0
Near Killeen, TX 76549
Al
Job Details: 10/05/2021
"Arrived back on site to install all previously ordered parts. The job lasted approximately 2.5 hours. Removed and replaced the basket, tub, rotor,, srStator, rps sensor, hub, suspension. Reassembled and unit tested as designed. Job complete"
We serviced a
MAYTAG REFRIGERATOR
Model MFD2560HES
Near Copperas Cove, TX 76522
Al
Job Details: 10/05/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Fort Hood, TX 76544
Al
Job Details: 10/05/2021
"Arrived back on site for ice maker not making ice. Jumped the old ice maker and it didnt cycle. Removed and replaced it and it cycled, filled and was harvesting when I departed. Job complete"
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Nolanville, TX 76559
Tyler
Job Details: 10/05/2021
"Arrived on site for dryer giving f2e2 error code. Upon arrival confirmed error. After running voltage checks from ACU to hmi, I found stable connection and power being supplied. After running unit I found dryer was over heating. Was able to disconnect vent and found dryer cooling off quicker while running and no longer over heating. Informed customer at this time a dryer vent cleaning would be advised. ACU and hmi are mounted to top of dryer cabinet that is over heating and causing electrical malfunctions in ACU compartment. After restoring unit to factory setting I retested dryer and found no errors appearing. Call complete."
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Killeen, TX 76549
Al
Job Details: 10/05/2021
"Arrived on site and inspected dryer taking too long to dry. Tested the unit and found it would heat and tumble, I found the outside vent was clogged. While standing and talking to the customer the dryer turned on 2 times without any one touching it. Found the unit has a faulty timer. Ordering the timer. Office to schedule return services.; ordrng 1 WPW10185992 (TIMER)"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ01
Near Waco, TX 76710
Jonathan
Job Details: 10/05/2021
Arrived on site for a refrigerator that has no power. Inspected unit and work area. The customer advised that the unit stopped cooling and has completely shut itself off. Confirmed the customers complain and checked voltage at the wall. Found proper voltage. Checked voltage at the pin connector going up to the cabinet and found proper voltage. Replaced main control and tested the unit. The unit still had no power. Checked voltage at the connector cable for the control and found no voltage. Re-checked voltage at the connector and found that one of the pins had fallen through causing the issue. Reconnected the pin inside the cable connector and reattached to the cabinet. The unit began to run and operate as designed. Call complete.