Service History 539

Near Belton, TX 76513
Jonathan M
Job Details: 08/18/2020
FREEZER FRIGIDAIRE LFFH20F3QWC Arrived on site for freezer that is not cooling properly. Inspected unit and work area. Took temperature in the unit and found unit at 53°F. Checked compressor and found compressor at room temperature. Tested voltage calling to unit and found proper voltage. Attempted to twist timer until it take the compressor on. Went through 34 revolutions and the compressor would still not kick on. Checked connections and made sure all connections were tight. Heard unit kicking on the defrost heater. Attempted to twist the timer one last time and within one click the compressor kicked on. Took amp draw and found unit pulling 1.31 A and climbing. Waited 15 minutes and found temperatures dropping down to 36°F.Checked evaporator for frost pattern and found a proper frost pattern and no defrost issues. Spoke to CS and was advised that the issue was going to be with the thermostat potentially not closing. Advised customer of findings
Near Austin, TX 78723
Jacob
Job Details: 08/18/2020
REFRIGERATOR WHIRLPOOL WRS571CIDM02 Arrived onsite to replace parts ordered by previous tech. Replaced parts. Unit test good. No issues at this time. Job complete
Near Crawford, TX 76638
Jonathan M
Job Details: 08/18/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site for a refrigerator that’s not making ice. Inspected unit and work area. Customer advised that the unit was dispensing water but not dispensing ice and that the unit was seemingly not getting water to the icemaker. Ran unit through I jump test and unit would not jump three times in a row even with power cycling the unit. Tested voltage at the icemaker and found proper voltage. Unit began to jump itself and found the motor turning all the way around but not turning on the fill valve. Replaced icemaker due to the unit having issues being jumped and not calling for water. Unit still cycled but did not draw in water. I called Techline and spoke to Dustin (no SR#). He had me run a couple checks and we found that one of the pins in the 12 pin connector at the light assembly was loose and not connected into the connector housing. Reconnected connector and ran test on icemaker. Found new ice maker not jumping and just stuck in the heater cycle
Near Killeen, TX 76543
Tyler
Job Details: 08/18/2020
DRYER MAYTAG MEDC215EW1 Arrived on site for dryer making screech noise. After disassemblement of unit I found that a child’s teething toy had fallen down within the exhaust fan blade. After removing items from surrounding area I reassembled unit then retested dryer. Unit is functioning as designed with no loud noises. Call complete.
Near Bastrop, TX 78602
Andy
Job Details: 08/18/2020
REFRIGERATOR KITCHENAID KFIS20XVMS11 Arrived on site for refrigerator still leaking water from ice maker compartment. Tested and inspected unit and found failed ice maker. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Belton, TX 76513
Tyler
Job Details: 08/18/2020
WASHER MAYTAG MVWC465HW2 Arrived on site repair previously diagnosed parts for motor assembly. After installing the motor split assembly and main control and retested the unit and diagnostics on a high agitation low agitation high spin and low spin as well as fill and dr
Near Georgetown, TX 78633
Jonathan S
Job Details: 08/18/2020
MICROWAVE WHIRLPOOL WOC54EC0HS02 Arrived on site to install previous diagnosed part. Removed failed UI and installed new. Tested the unit all tested good.
Near Copperas Cove, TX 76522
Tyler
Job Details: 08/18/2020
REFRIGERATOR WHIRLPOOL WSF26C3EXY01 Arrived on site to repair and install new icemaker for Fridge raider. After installing the new icemaker and running a test harvest unit is working fine and will need it anywhere from 1 to 4 days to fill the bucket all the way up please. Call complete
Near Nolanville, TX 76559
Tyler
Job Details: 08/18/2020
OVEN WHIRLPOOL WEE750H0HZ1 Arrived on site for oven that was getting power but not heating on the cooktop portion or the oven as well. After going outside and checking the breaker first I found a half of the breaker has been tripped on the double breaker as soon as I reset the breaker I went back inside the retest everything is working at 100% capacity and have a unit was getting it for 240 V I inform customer that due to the age of the home it might be best for them to get an electrician out there in order to verify the integrity of the breaker to outlet hardware. Unit is functioning as designed call complete
Near Waco, TX 76710
Jonathan M
Job Details: 08/18/2020
COOKTOP WHIRLPOOL JED3430WS01 Arrived on site for a cooktop that would not light the left burner. Inspected unit and work area. Removed top cover and checked continuity through the element. Found element had continuity. Advise customer the issue was with the infinite switch. Replaced infinite switch and tested unit. Unit is working as designed. Call complete.
Near Georgetown, TX 78633
Al
Job Details: 08/18/2020
MICROWAVE WHIRLPOOL WOC54EC0HS04
Near Temple, TX 76502
Tyler
Job Details: 08/18/2020
DRYER WHIRLPOOL WED4815EW1 Arrived on site for dryer that had a timer not cycling even though the machine is running. After further inspection I found that even though the timer was in power to all other hardware in the dryer and everything will turn on and function and hit the timer itself would not rotate indicating how much time would be left there for a never ending cycle would be set too. I replace the timer and retested unit it is now shutting off as designed and everything else is functioning properly. Call complete
Near Temple, TX 76502
Jonathan M
Job Details: 08/18/2020
REFRIGERATOR KITCHENAID KRFC604FSS00 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced compressor, dryer, and coupler. Put unit in a vacuum for 10 minutes and the unit held vacuum. Charged unit and unit went up to 150 psi on the high side and zero psi on the low side. Unit is working as designed. Call complete."
Near Georgetown, TX 78626
Al
Job Details: 08/18/2020
RANGE WHIRLPOOL WFE525S0JS0 "Arrived to inspect range not heating. Confirmed the complaint and found the unit malfunctioned when tenant was using the self clean cycle. Both bake and broil elements have continuity.Unit will require a black control panel.Ordering correct part to complete the repair. Office to reschedule with customer Maintenance notified of issue.Needs more work CNOTE added; ordrng 1 CNOTE (PLEASE INSPECT TO MAKE SURE THE CONTROL IS BLACK, NOT WHITE.) and 1 W11256088 (CONTROL BLACK)"
Near Pflugerville, TX 78660
Cliff
Job Details: 08/18/2020
DRYER WHIRLPOOL WED6620HC1 Arrived on site to replace control panel for dryer. Replaced panel and tested unit. Found all is functioning properly at this time.
Near New Braunfels, TX 78130
Noah D
Job Details: 08/18/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Arrived on site to inspect fridge for not opening or closing, upon inspection found the slide bearings messed up and making scraping noises, ordering slides again. Office to reschedule ; ordrng 1 W10284684 (SLIDE ) and 1 W10284685 (SLIDE)"
Near Hubbard, TX 76648
Jonathan M
Job Details: 08/18/2020
WASHER GE GTWN4250D0WS Arrived on site for washing machine that’s making a squealing noise when it’s going into a drain and spin. Inspected unit and work area. Attempted to police unit and service diagnostics and was unable to. Placed unit in a normal wash cycle and found the washer filling in agitating as designed. Placed unit in a straight drain and spin and down unit working as designed. Found what sounded like us wheeling squeaking noise coming from the drain pump after the drain pump was cleared of water. I had a customer come listen to the sound and she advised that was what she was hearing. I advised her that that sound is normal and that everything seemed to be working properly. Customer just wanted to make sure that everything was working properly. Call complete.
Near New Braunfels, TX 78132
Noah D
Job Details: 08/18/2020
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site to inspect oven for not operating correctly, upon inspection found the console needed to be replaced due to miscommunication errors. office to reschedule ; saved tckt"
Near Austin, TX 78736
Luis
Job Details: 08/18/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site for cooling issues in fresh food compartment. Diagnosed fresh food not defrosting correctly per service pointer W11092686F adjusted drain pan,thermistor secured to correct location on suction line using foil tape and a zip tie secured evaporator to liner with clamps and zip ties,secured cover with 4 screws changed defrost setting to basic.
Near Austin, TX 78747
Robert
Job Details: 08/18/2020
WASHER WHIRLPOOL WTW4850HW1 "Arrived on site to replace drive motor, capacitor and drive belt from previous diagnosis. Replaced motor, cap and belt. Tested unit, unit works good. No leaks detected. Job complete."
Near Cedar Park, TX 78613
David S
Job Details: 08/18/2020
COOKTOP WHIRLPOOL WCG97US6DS00 "Arrived on site for center burner not working. I inspected the unit and work area. I found the orfices in the center burner clogged not allowing gas through. I replaced the orfices, and replaced the center burner head. I cleaned all the burner heads and caps. All burners and they are all working as designed. I spoke with the customer about, the proper way to clean the burner heads. Job complete."
Near New Braunfels, TX 78132
Noah D
Job Details: 08/18/2020
REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived on site to inspect fridge for not producing ice, upon inspection found the left side selector in the off position, tested all functions of icemaker in diagnostic and found no issues. Complete"
Near Austin, TX 78750
David Z
Job Details: 08/18/2020
MICROWAVE KITCHENAID KOCE500ESS07 Arrived on site to install previously diagnosed parts to resolve blown convection element. Installed new element and baffle cover. Retested and unit is working as designed and fan is blowing. Call complete.
Near Austin, TX 78731
Kevin
Job Details: 08/18/2020
MICROWAVE KITCHENAID KMBS104ESS02 Arrived on site and inspected microwave and found it is installed 6 feet off the floor. Found control panel is unresponsive. Uninstalled microwave and replaced control board and control panel and it is now operating properly.
Near Austin, TX 78704
Leonardo
Job Details: 08/18/2020
DISHWASHER KITCHENAID KDTE234GPS0 Arrived on site to test unit for door not closing correctly. Test unit found bad stricter. Replaced striker test unit and door closing correctly job complete.
Near San Marcos, TX 78666
Robert
Job Details: 08/17/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to test unit for no water. Tested unit found bad inlet valve. Replaced inlet valve. Tested unit, unit works good. No leaks detected. Job complete."
Near Copperas Cove, TX 76522
Al
Job Details: 08/17/2020
DRYER MAYTAG MEDB765FW0 Arrived to inspect dryer not starting.Confirmed the complaint and found the door switch was damaged.Removed and replaced it.Reassembled and unit tested as designed.Job complete
Near Austin, TX 78758
David Z
Job Details: 08/17/2020
WASHER WHIRLPOOL WTW7500GC2 Arrived on site to diagnose washer with broken lid. Found where lid frame is cracked around the hinges. Will need to order and return with hinges and screws and return with lid. Return visit to be set by office when parts arrive. ; ordrng 4 W11404293 (SCREW)s and 1 WP8563965 (lid hinge) and 1 WP8572974 (lid hinge)
Near Georgetown, TX 78633
Tyler
Job Details: 08/17/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Arrived on site for refrigerator that will not dispense water to the icemaker or the water dispenser. After further inspection I found that the housing to the filter is bad after installing the housing I retest of the unit and everything is working as designed. Call complete
Near Georgetown, TX 78628
Lou
Job Details: 08/17/2020
DISHWASHER BOSCH SHXM78W55N/01 "Arrived on site to inspect dishwasher error code. Upon further inspection, I found the unit turned on and the display showing error code E15. I cycled the power to the unit and removed outer door panel and the toe plate and found water in the float reservoir. I removed the flood switch and float and remove the water. Re-installed parts and tested the unit and could not find the leak.
Near Georgetown, TX 78633
James
Job Details: 08/17/2020
REFRIGERATOR WHIRLPOOL WRS970CIDM00 Arrived on site and tested operation. Customer had unit unplugged and thawed at arrival. Customer stated the fresh food evaporator was completely frosted up and temps were around 50 degrees. Tested evaporator thermistor and found to be out of range and in the wrong location on evaporator. Installed new thermistor and secured in correct location with zip tie and foil tape per manufacturer suggestion. Tested operation and found unit working properly. Job complete
Near Robinson, TX 76706
Jonathan M
Job Details: 08/17/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Arrived on site for refrigerator that still leaking from the icemaker. Inspected unit and work area. Replaced icemaker and valve and found water valve at wall not turning off or losing pressure even when turned to the off position. Advise customer that I had replaced the two components that could be causing that issue but it further problems persist, the issue would still be with their incoming water pressure. Call complete."
Near Leander, TX 78641
Lou
Job Details: 08/17/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to install previously diagnosed and ordered parts. Due to the unit ice maker overflowing, ice building up in and around the ice bin and per techline recommendations, I removed and replaced the ice maker, dual valve, ice chute plate and separator. Tested all mentioned and the unit is operating as designed. I advised my customer of the repairs made. No water leaks observed during service, job completed."
Near Austin, TX 78749
Kevin
Job Details: 08/17/2020
WASHER MAYTAG MVWB835DW4 "Arrived on site and inspected washer and found saved error code F6E2 for communication failure.
Near Buda, TX 78610
Jacob
Job Details: 08/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived onsite for unit not freezing or cooling unit. Checked continuity to compressor, compressor was good and checked start device. Start device showed being bad. Ordered compressor and start device. Spoke to CS. Office to reschedule when start device comes in.; ordrng 1 W11092533 (start-dev) and 1 W11209866 (compressor) and 1 WPW10143759 (dryer)"
Near Belton, TX 76513
Jonathan M
Job Details: 08/17/2020
WASHER WHIRLPOOL WTW5840BW0 "Arrived on site for washing machine that won’t start a cycle and the lid locked it’s just blinking. Inspected unit and work area. Place unit in several wash cycles and found unit not spinning and then causing the lid lock to lock itself shut. Unplug unit and try to spin basket by hand. Basket would not turn. Lifted up washer and found severe oil leaks underneath the unit. Removed belt and tried to spin splash assembly by hand. Unit was locked up. Found drive motor had Black single marks all over the coils and tried to spin motor shaft by hand. Found friction when spinning motor. Unit will need gear case, drive motor, and a new belt. Ordering hub kit and drive pulley just in case. Office will need to get authorization for repair. If authorization is given the drive motor is out of stock and the office will need to contact customer about return date. Service will need two hours to complete.; ordrng 1 W10528947 (drive hub kit) and 1 W10721967 (drive pulley) an
Near Temple, TX 76504
Jonathan M
Job Details: 08/17/2020
REFRIGERATOR WHIRLPOOL WRT111SFDB04 Arrived on site for refrigerator that still not cooling properly. Inspected unit and work area. Found unit temperature is above 75° in both fridge and freezer sections. Found compressor not running and as soon as the compressor kicked on took amp draw. Found unit pulling 7.1 A. Felt condenser lines and found no heat on condenser. Spoke to CS and was advised that they have a failed compressor. Ordering parts for sealed system issue and Office will need to schedule customer due to out of stock parts.; ordrng 1 W10843121 (filter dryer) and 1 W10913906 (coupler) and 1 W11122867 (evaporator) and 1 WPW10507886 (compressor)
Near Austin, TX 78724
Scott
Job Details: 08/17/2020
DISHWASHER WHIRLPOOL WDF330PAHW2 "Arrived on site for no power to dishwasher . Checked out let ,am getting power . Did find out let had a bad ground recommended to customer to contact builder to look at that . Found power cord at junction box ,one of the wire nuts had come loose . Reconnected wires, ran diagnostics. No error codes ,wash cycle ran completely. No issues found with unit . No water leaks detected at time of service. Job complete ."
Near Dripping Springs, TX 78620
Brandon
Job Details: 08/17/2020
REFRIGERATOR KITCHENAID KBSN608ESS01 "Arrived on site for customer complaint of lights not working in both sections, found multiple led modules failed, I replaced failed modules, unit tested good."
Near Driftwood, TX 78619
Brandon
Job Details: 08/17/2020
DISHWASHER KITCHENAID KUDS01DLSS2 "Arrived on site for customer complaint of unit making knocking noise, found noise coming from vent, ordering vent and gasket. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 WP8269259 (gasket) and 1 WP8545533 (vent)"
Near Austin, TX 78749
Leonardo
Job Details: 08/17/2020
DISHWASHER KITCHENAID KDTM354DSS5 Arrived on site to test unit for unit not working. Test unit and found shorted console and control board. Ordering new board and console office to reschedule. ; ordrng 1 W10803367 (CONSOLE ) and 1 W11368631 (CONTROL BOARD )
Near Austin, TX 78704
Kevin
Job Details: 08/17/2020
WASHER WHIRLPOOL WFW3090JW0 "Arrived on site and inspected washer and found F20 error code showing on display, confirmed heater is good and confirmed all connections on timer/ACU are good. Will need a new timer/ACU to correct washer. There is no water or drain connections available ; ordrng 1 W11334214 (TIMER ACU)"
Near New Braunfels, TX 78130
Noah D
Job Details: 08/17/2020
DRYER AMANA NED4655EW1 "Arrived on site to inspect dryer for not heating upon inspection found issues with timer and thermistors, changed out both, heat had not returned. Return with provided parts. ; ordrng 1 W10450286 (HARNESS)"
Near Leander, TX 78641
Lou
Job Details: 08/17/2020
RANGE WHIRLPOOL WFE505W0JS0 "Arrived on site to install previously diagnosed and ordered part. Due to the main harness getting damaged at the terminal block, I removed and replaced the main harness and terminal block (came with harness) and tested the unit. Unit is operating as designed. Job completed."
Near Lockhart, TX 78644
Richard
Job Details: 08/17/2020
WASHER MAYTAG MHW5630HC0 Arrived onsite for the washer not spinning properly. Ran diagnostics and found that the basket is wobbly and scraping on the tub or something. Will need to replace tub and basket assembly. Will need a 2man 2hrs for repair. Ordering parts and office to schedule ; ordrng 4 W11117022 (DAMPER ASSEMBLY )s and 1 W11287253 (TUB AND BASKET ASSEMBLY ) and 1 W11354541 (STATOR)
Near Kempner, TX 76539
Al
Job Details: 08/17/2020
DISHWASHER MAYTAG MDB9959SKZ0 Arrived to install previously ordered parts.Removed and replaced the defective drain pump.The blade on the new designed pump fell off and was inside the line.Reassembled and unit tested as designed.All water lines were dry at the time of service.Customer satisfied Job complete
Near Austin, TX 78759
David Z
Job Details: 08/17/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 "Arrived on site for refrigerator not dispensing ice. Performed diagnostic and ran icemaker. Found motor is turning, but shaft is binding up and won’t dispense. Checked bucket and found that there is broken plastic in the housing getting caught on the crusher blades. Unit needs a new ice bucket to resolve as auger motor is good. Ordering ice bucket D2C since it slides in. Call complete.; ordrng 1 WPW10558424D2C (ice-contnr D2C )"
Near Killeen, TX 76542
Cliff
Job Details: 08/17/2020
REFRIGERATOR WHIRLPOOL WRF555SDHV02 Arrived on site to diagnose a refrigerator that is not producing ice. Tested unit and found loose wiring connection at icemaker. Rewired unit properly and tested unit. Found all is functioning properly at this time.
Near Lockhart, TX 78644
Richard
Job Details: 08/17/2020
REFRIGERATOR BOSCH B36CL80ENS/02 Arrived onsite for the for the drawer light not working. Installed new diode and light works fine but the light cover is missing will need to order the cover. Office to schedule.
Near Hutto, TX 78634
Paul
Job Details: 08/17/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ03 Arrived onsite for a refrigerator with a dented RF door. I verified the damage and replaced the door and nameplate. I took pics of the old door damage. Call complete.
Near Austin, TX 78749
Leonardo
Job Details: 08/17/2020
RANGE GE JGBP87SEK3SS Arrived on site to test unit for unit not heating. Test unit and found bad glow ignitor. Replaced ignitor test unit and unit heating to 350 job complete
Near Austin, TX 78705
Scott
Job Details: 08/17/2020
DRYER WHIRLPOOL WED560LHW1 Arrived on site for poor drying . No power cord was on dryer .
Near Austin, TX 78705
Scott
Job Details: 08/17/2020
REFRIGERATOR WHIRLPOOL WRT318FMDM05 Arrived on site . Relay was defective . Ordering anew relay . Unit has been moved to janitors closet on same floor . Call to set return.; ordrng 1 W11092533 (start-dev)
Near Austin, TX 78737
Brandon
Job Details: 08/17/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site for customer complaint of unit leaking, found leak coming from bellow, I replaced bellow, unit tested good."
Near Leander, TX 78641
David S
Job Details: 08/17/2020
DISHWASHER MAYTAG MDB9959SKZ0 "Arrived on site to install previous diagnosed parts. I replaced the main control and the UI panel. I tested the unit and it works as designed, no water leaks detected. Job complete."
Near Cedar Park, TX 78613
David S
Job Details: 08/17/2020
DISHWASHER KITCHENAID KDPM604KPS0 "Arrived on site for dishwasher making a noise. Customer played a video clip of the noise, and said it happens about an hour into the cycle. I sounded like the diverter valve was making the noise. I am ordering a pump and motor assembly W11416362 to complete the repair. The office will reschedule as the part is an expart. No water leaks detected.; ordrng 1 W11416362 (PUMP AND MOTOR ASSEMBLY )"
Near Buda, TX 78610
Robert
Job Details: 08/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Arrived on site to replace ice maker from previous diagnosis. Replaced ice maker. Tested unit, unit works good. No leaks detected. Job complete."
Near San Marcos, TX 78666
Robert
Job Details: 08/17/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to test unit for no display. Tested unit found display frozen. Replaced control and issue remained. Needing to replace UI. Office to reschedule.; ordrng 1 W11296171 (CONSOLE )
Near Round Rock, TX 78665
Kayman
Job Details: 08/17/2020
RANGE WHIRLPOOL WFG720H0AS0 Arrived onsite for range oven intermittently not igniting in bake. Upon inspection I found the ignitor housing slightly warped and starting to separate from the manifold. I bent the housing more toward the manifold and the unit is igniting every time now.
Near Lorena, TX 76655
Jonathan M
Job Details: 08/17/2020
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site for a washing machine that’s intermittently tripping the breaker. Inspected unit and work area. Customer advised that the unit sometimes will trip the breaker and the rinse cycle or the spin cycle but that the problem is not consistent. She advised that she is already replaced the breaker three times. I checked the breaker box and found the unit still on a GFI breaker. Placed unit in service diagnostics and found no stored error codes. Ran the unit through an auto test and unit ran as designed. Placed unit in a manual fill and then ran the unit through an agitation and finally a high speed spin with the water in it. Took amp draw on the unit as it went into an agitation and found the unit pulling 4.89A. Tested amp draw on the ugh speed spin and found the unit pulling 7.3A and dropping to 6.9 A. Turned on drain pump while the unit was running the spin test and Amp draw went back up to 7.2 A and then dropped again to 6.98A. I called Techline a
Near Leander, TX 78641
Lou
Job Details: 08/17/2020
DISHWASHER WHIRLPOOL GU2475XTVB1 "Arrived on site to inspect dishwasher no operation but console lights up. Upon further inspection, I placed the unit in diagnostics and tested. The unit failed to operate but the console was responding. I disconnected the unit fan and retested and the unit operated as designed. I am ordering the vent, gasket and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service No water leaks observed during service.; ordrng 1 WP8269259 (gasket) and 1 WPW10164259 (vent)"
Near New Braunfels, TX 78130
Noah D
Job Details: 08/17/2020
DRYER WHIRLPOOL WED4850HW0 "Arrived on site to inspect dryer for not drying, upon inspection found a major blockage in dryer vent after tubing, customer will need to contact builder to clear it. Complete"
Near Bellmead, TX 76705
Jonathan M
Job Details: 08/17/2020
WASHER MAYTAG MVWB765FW4 "Arrived on site for a washing machine that still making a rattling sound during agitation. Inspected unit and work area. Placed unit into service diagnostics and found no stored area codes. Placed unit into a manual agitation and could not replicate the sound. Added water to the unit and put clothes in the basket trying to emulate a cycle. Unit ran as designed and could not replicate issue. The customer stated that this issue has been extremely intermittent and that the more clothes she adds, the less likely she is to hear the sound. She indicated that the gear case had been replaced recently and that she was questioning whether that was a defective part. I advised her that that was probably not her issue but that I would contact whirlpool experts to see if there was anything else they could think of. I called Techline and spoke to Leon SR# 7728552174. He advised to check the rotor and stator for wear and that if We could not find anything that there’s nothing
Near Austin, TX 78702
Leonardo
Job Details: 08/17/2020
MICROWAVE KITCHENAID KOCE500ESS05 Arrived on site to test unit for inverter error code. Replaced inverter magnetron and micro board. Test unit and unit heating correctly no error codes
Near Pflugerville, TX 78660
Paul
Job Details: 08/17/2020
RANGE WHIRLPOOL WFG515S0ES1 Arrived onsite for a range with a gas leak. I found the unit leaking a minor amount of gas at the regulator adjustment cap. The valve assembly will need to be replaced. Ordering WPW10602001 valve-gas. ; ordrng 1 WPW10602001 (valve-gas)
Near Austin, TX 78748
Leonardo
Job Details: 08/17/2020
MICROWAVE WHIRLPOOL WML75011HZ8 "Arrived on site to test unit for unit making vibration noise. Test unit and found blower to magnetron not coming on. Found fan motor dicsonnected, connected blower and found blower shorted. Will order new blower new control panel and new control board. Office to reschedule. ; ordrng 1 W11206894 (CONTROL PANEL RIGHT) and 1 W11416373 (CONTROL BOARD ) and 1 W11443154 (MOTOR FAN )"
Near San Marcos, TX 78666
Leonardo
Job Details: 08/17/2020
RANGE AMANA AER6303MFS2 Arrived on site to test unit for unit not getting to temp. Test unit and found bad sensor. Replaced sensor test unit and unit test good job complete.
Near Round Rock, TX 78681
Kayman
Job Details: 08/17/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived onsite for refrigerator no cool in both sections. Upon inspection I put the unit into diagnostics on test 4 and the unit showed the compressor on. I also ran tested on condenser fan and evap fan and they all came on. I could hear the start device clicking but the compressor would not kick on. The compressor was extremely hot to the touch. I tested amp draw as the start device engaged and found the compressor pulling 7 amps when factory standard is around 1 amp. Sealed system repair is needed. Ordering compressor (WPW10466675) tube kit (876765) drier (WPW10143759) evaporator (WPW10608485) coupler (W10913906) ; ordrng 1 876765 (mtg kit) and 1 LOCKRING (LOCK RING ) and 1 W10913906 (coupler) and 1 WPW10143759 (dryer) and 1 WPW10466675 (compressor) and 1 WPW10608485 (evaporator)
Near New Braunfels, TX 78132
Robert
Job Details: 08/17/2020
RANGE KITCHENAID KDRS483VSS03 "Arrived on site to replace right door latch from previous diagnosis. Replaced latch. Tested unit, unit still acting up. Inspected the electric control found a bit of corrosion. Replaced electric control. Tested unit to 350, unit works good. Job complete."
Near Austin, TX 78748
Jacob
Job Details: 08/17/2020
MICROWAVE WHIRLPOOL WMH73521CS2 Arrived onsite for unit not starting. Tested unit. Found that 3 way switch was no good. No issues at this time. Job complete
Near Austin, TX 78734
Luis
Job Details: 08/17/2020
REFRIGERATOR LG LFXC24796S/00 Arrived on site for not cooling in fresh food. Replaced main control and fresh food temperature sensor.
Near Austin, TX 78759
David Z
Job Details: 08/17/2020
FREEZER WHIRLPOOL KUDF204ESB00 Arrived on site to continue diagnosis on under counter refrigerator / freezer that was not draining. Removed unit and removed back cover. Found drain plug / trap pressed firmly into the roof of the unit. Unwedged trap so unit can now drain. Unit is working as designed. Call complete.
Near New Braunfels, TX 78130
Noah D
Job Details: 08/17/2020
WASHER WHIRLPOOL MHW5630HC "Arrived on site to inspect washer for leaking, no leaks had been present for a week or so customer found plastic piece in bellow. Removed piece. Complete"
Near Georgetown, TX 78626
James
Job Details: 08/17/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM13 Arrived on site and tested operation. Found no ice production. Ran ice maker tests and found motor has failed on ice maker. Installed new ice maker and tested operation. Unit tests good. Job complete
Near Leander, TX 78641
Jonathan S
Job Details: 08/17/2020
OVEN WHIRLPOOL WOS31ES0JS01 Arrived on site for oven have broken glass. Found the complete door gone. Customer stated that builder removed due to shatter glass. Will need to replace complete door assembly. Found couple of parts with no ETA available. Office to schedule appointment when ETA is available. Contacted parts department to double check that all correct parts have been order for complete door assembly (SR). ; ordrng 2 W10639067/QTY2 (HINGE)s and 2 W10812024 (BRACKETS)s and 2 W10828565 (LINER HINGE SCREW)s and 2 W10831019 (HANDLE SCREWS)s and 1 W10853628 (GLASS BRACKET ) and 2 W11025615 (BRACKETS)s and 1 W11110499 (DOOR HANDLE) and 1 W11178521 (NAME PLATE) and 1 W11455086 (WINDOW PACK) and 1 W11455100 (INNER GLASS) and 2 WP3196183 (SCREWS HINGE )s and 2 WP90767 (GLASS BRACKET SCREWS)s and 1 WP90767 (LINNER) and 2 WPY706189 (SCREW LINER TOP)s
Near Killeen, TX 76542
Cliff
Job Details: 08/17/2020
DRYER WHIRLPOOL WED4950HW0 Arrived on site to diagnose a dryer that is not drying clothes properly. Found no mechanical failures with dryer at this time. Did note clogged external venting preventing proper airflow through unit. Advised homeowner on findings. Homeowner will need to have vent cleaned to correct the issue.
Near New Braunfels, TX 78132
Noah D
Job Details: 08/17/2020
FREEZER WHIRLPOOL WZF34X16DW04 "Arrived on site to inspect freezer for heat on side of freezer, upon inspection found the mullin was working correctly. No problems found. Complete"
Near Leander, TX 78641
Lou
Job Details: 08/17/2020
OVEN WHIRLPOOL KEMS309BBL00 "Arrived on site to inspect oven not working and console not responding. Upon further inspection, I attempted to test the unit but it failed. Placed it in diagnostics showing error code F2E1. Attempted to clear the code, but failed. Per service pointer W10762884, the console needs to be replaced and a gasket needs to be installed. I am ordering the console and gasket and a CNOTE-LSO PER CUSTOMER REQUEST. Due to the parts being OOS, office to schedule return service when parts arrive. ; ordrng 1 W10570026 (panl-cntrl BLACK) and 1 W10776434 (gasket)"
Near Georgetown, TX 78633
Lou
Job Details: 08/17/2020
REFRIGERATOR WHIRLPOOL wrx735sdhb01 "Arrived on site to inspect refrigerator freezer door not closing. Upon further inspection, the customer advised that they just moved in and had to remove the doors from the unit to get it in the home. I found that, this model of refrigerator, the freezer door will open on the left side before the right side if pulled on the handle towards the left side and not in the middle due to the rails not having roller teeth on the right side. I demonstrated to the customer my findings. Also found the unit not leveled. I leveled the unit and tested the doors and the unit is operating as designed. No water leaks observed during service, job completed."
Near New Braunfels, TX 78130
Noah D
Job Details: 08/17/2020
MICROWAVE WHIRLPOOL WMH32519HZ4 "Arrived on site to inspect microwave for not heating, upon inspection found the microwave dead, replaced fuse and tested. Upper and lower interlocked replaced and no issues found. Heat returned. Complete"
Near New Braunfels, TX 78132
Robert
Job Details: 08/17/2020
COOKTOP WHIRLPOOL WCG55US6HS00 Arrived on site to test unit for flames flickering. Tested unit found both left side burners and center burner needed adjustment. Adjusted both left and center burner. Tested unit unit works good. Job complete.
Near Nolanville, TX 76559
Cliff
Job Details: 08/17/2020
REFRIGERATOR KITCHENAID KRMF606ESS01 "Arrived on site to replace previously ordered parts for refrigerator. Replaced icemaker, valve, adapter, shelf bracket, and bin. Tested unit and found all is functioning properly at this time. No leaks were found after services were performed."
Near Austin, TX 78703
Luis
Job Details: 08/17/2020
FREEZER WHIRLPOOL WZC3115DW01 "Arrived on site for cooling complaint. Per tech support installed a ui drier,vacuumed system down unit kept vacuum recharged system to manufacture spec. Found outlet tripping with vacuum pump,advised to have outlet checked. Powered unit on checked low side pressure good."
Near Austin, TX 78717
David S
Job Details: 08/17/2020
RANGE WHIRLPOOL WEG750H0HZ0 Arrived on site for oven touch screen not working. I inspected the unit and work area. I found the touch screen not working but the outer buttons responding. I power cycled the unit and the touch screen started working. I found the unit no connected to WiFi or a whirlpool app. I spoke to the customer about the smart appliances need to be connected to WiFi and a whirlpool app to work properly and receive updates. We connected the unit to WiFi and the whirlpool app. Unit is working as designed. Job complete.
Near Austin, TX 78746
Leonardo
Job Details: 08/17/2020
DISHWASHER WHIRLPOOL KDTE204GPS0 Arrived on site to replace tub. Replaced tub test unit and door closing correctly when lower rack not in. Found damaged bottom rack. Ordering new rack WPW10525642 and new upper rack W10727422 and upper left track W11259785 and upper right track office to reschedule. ; ordrng 1 W10727422 (UPPER RACK ) and 1 W11259785 (LEFT UPPER TRACK ) and 1 W11259786 (UPPER RIGHT TRACK ) and 1 WPW10525642 (LOWER RACK )
Near Temple, TX 76502
Jonathan M
Job Details: 08/17/2020
MICROWAVE WHIRLPOOL WMH31017HS Arrived on site for microwave that’s making a sound when the fan is turned on. Inspected unit and work area. Tested unit and found fan making an abnormal sound. Remove microwave from the wall and replaced fan assembly. Tested unit and unit is working as designed. Call complete.
Near Austin, TX 78732
Brandon
Job Details: 08/17/2020
DRYER WHIRLPOOL WGD8500DC4 "Arrived on site for customer complaint of loud rattling noise, found broken blower wheel and vibration on exhaust pipe, I replaced blower wheel and added dryer pads to exhaust pipe, unit tested good."
Near Pflugerville, TX 78660
Paul
Job Details: 08/17/2020
OVEN WHIRLPOOL WOS72EC0HS01 Arrived site for a wall oven not heating up to temp. I tested the oven and had no heat. I tested voltage between the main control and TOD and had no voltage. I tested L1 to ground and had 121VAC. I tested L2 to ground and only had 17VAC. I explained to the customer what was wrong and advised them getting the electrician out to resolve the issue. Call complete.
Near Kyle, TX 78640
Richard
Job Details: 08/17/2020
REFRIGERATOR WHIRLPOOL GI7FVCXWY00 Arrived onsite for the refrigerator water dispenser is loud during operation. During testing found that that water valve assembly in the back of the refrigerator next to compressor is making a loud noise during operation. Replaced water valve and noise is gone. Complete
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 08/17/2020
RANGE WHIRLPOOL WFE505W0HB1 "Arrived on site for range not heating. Inspected unit and work area. Found previous floor damaged from range (see SD-QuickPic). Performed diagnostics and tested voltage to unit and found found wire harness burnt and cord burnt, possible due to loose connection at terminal block (see SD-Pic). Found wire harness to short to connect to terminal block. Will need to replace wire harness and terminal block. Customer will need to provide power cord. Found not ETA available on part, office to schedule appointment when ETA is available. ; ordrng 1 SEENOTE (SCH APT) and 1 W11416047 (HARNESS)"
Near Georgetown, TX 78626
James
Job Details: 08/17/2020
REFRIGERATOR WHIRLPOOL WRS973CIHZ00 Arrived on site and tested operation. Found fresh food door sitting higher than freezer door. Found floor has low spot at rear right wheel causing alignment issue. Adjusted feed to align better. Unit tests good. Job complete
Near Georgetown, TX 78633
Tyler
Job Details: 08/17/2020
REFRIGERATOR WHIRLPOOL WRS571CIDM01 Arrived on site to diagnose refrigerator not cooling properly. After running diagnostics on the thermostat and other cooling functions in the fridge I could not find any error codes or any indication that anything is wrong I took temp readings of the freezer when I first arrived and it was sitting right at 2.5°. The only indication of an issue that I could find was the compressor was overheating just a bit more than it is recommended for it I indicated the customer that due to the fact that the fridge is working upon arrival it is very hard to give an accurate description of what could be wrong I instructed the customer to take temperature readings twice a day once in the morning and once in the evening for at least one week and informed him that we would give a courtesy call one week from today. Unit is functioning as designed upon completion of diagnosis. Call complete
Near Georgetown, TX 78633
Tyler
Job Details: 08/17/2020
DRYER WHIRLPOOL WED5620HW1 Arrived on site for dryer is making a rattling noise and running. After running a few test cycles I found that the roller repair kit for the dryer was just needing to be replaced the old rollers were starting to have internally bad bearings. After replacing the rollers a retest in the unit there’s no longer a rattling sound and unit is working as designed. Call complete
Near Volente, TX 78641
Lou
Job Details: 08/17/2020
REFRIGERATOR JENN-AIR JF42NXFXDE02 "Arrived on site to inspect refrigerator freezer & fresh foods lights not working. Upon further inspection, I found the freezer lights and two fresh foods lights out. I removed and replaced the FC lights and tested operation. All lights are operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78717
Kayman
Job Details: 08/17/2020
COOKTOP WHIRLPOOL WCG97US6DS00 Arrived onsite to install previously diagnosed parts. Upon removing the cooktop I found extensive damage to the internals of the unit. Pics in SD quick pic. Will need to order more parts for repair. Ordering ignitor x 5 (W10852959) tubing center (W10566296) tubing center simmer (W10566297) screw x 10 (W10443110) office will need to get AUTHO and RS with customer. ; ordrng 10 W10443110 (screw)s and 1 W10566296 (tubing-gas) and 1 W10566297 (tubing-gas) and 5 W10852959 (igntr-surf)s
Near , TX 78628
Jonathan S
Job Details: 08/17/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site for dishwasher not dissolving soap. Performed diagnostics mode, no error codes. Found unit not filling with water. Inspected float switch and water to unit. Found water in off position. Turned water on and ran through test mode. Monitored test cycle operation. Found dispenser opened. All tested good, no water leaks detected durning service. Spoke with customer on user care guide."
Near Leander, TX 78641
Jonathan S
Job Details: 08/17/2020
WASHER WHIRLPOOL WTW4855HW "Arrived on site for washer not spinning. Performed diagnostics mode and checked fault codes. Found fault code F7-E1 speed basket fault. Ran manual heavy agitation and found motor turning but not moving wash basket. Gained access to motor and capacitor. Found belt off of pulley. Installed belt and tested agitation. Found working. Ran calibration cycle and automatic test cycle. All tested good, no water leaks detected."
Near Temple, TX 76502
Jonathan M
Job Details: 08/17/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for dishwasher that has insulation falling out. Inspected unit and work area. Found issue is with the insulation underneath the unit. There is a white insulation piece that sits on the wire harness cover that is falling down on the left side of the unit when the doors open and close several times. Applied adhesive to the insulation to keep it up on two hooks it sits on. Advised customer to give the adhesive 24 hours to cure. Call complete.
Near San Marcos, TX 78666
Robert
Job Details: 08/17/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site to replace UI from previous diagnosis. Replaced UI. Tested unit, unit works good. No leaks detected. Job complete."
Near Austin, TX 78703
Kevin
Job Details: 08/17/2020
ICE MACHINE KITCHENAID KUID308ESS0 "Arrived on site and inspected ice machine and found wiring on grid cutter is broken. Customer has had icemaker on for several hours and there is two batches sitting on top of grid cutter. ordrng 1 W10919199 (grid-cuttr)"