"I have done site and inspected microwave and found control panel is unresponsive, will need to order control panel, control board, and SmartBoard; ordrng 1 WB07X11143 (Control panel) and 1 WB27X10901 (Control board) and 1 WB27X10901 (Smart board)"

"Arrived on site and inspected washer and found clothing item in drain pump. Closing item has snacked on impeller and drain pump will need to be replaced. After replacing drain pump confirmed it is operating normally by running a drain and spin, job complete"

Arrived onsite for unit over cooling in the refrigerator section and freezing food and drinks. Put the unit in diagnostics and saw that the thermistor in the refrigerator section was out of range in diagnostics. Reading 76 degrees but everything in the refrigerator was cold. Ordered thermistor and rescheduled with the customer ; ordrng 1 12002355 (Thermistor kit)

Arrived onsite for unit not drying completely. Looked at the unit and unit is working as designed. Let customer know to use rinse aid and it will help with the drying on dishes but not plastic items. Tested the unit and unit drained with no issues. No leaks at this time. Job complete

Arrived onsite for unit making a noise when calling for water and the water looking cloudy. Checked the water line and saw that the water from the line was coming out cloudy. Checked the water coming from the dispenser again and water looked to be clearer. And let customer know that the noise from the water filter area in the ceiling is normal. No leaks at this time. Job complete.

Arrived onsite for front panel glass broken. Looked at the panel and saw it was broken. Replaced panel. No issues at this time. Job complete

Arrived onsite for unit not drying. Checked the unit and found that the igniter was bad and the inlet thermostat we04x25201. Got the go ahead from the customer to replace parts. Replaced parts tested the unit. Unit tested good. No leaks at this time. Job complete

Arrived onsite for the unit having the incorrect ice maker. lol at the unit and saw that the pin connector was incorrect and the ice maker that was sent with us was not the correct kit. Ordered correctly kit. Office to reschedule. Unit is in 6208; ordrng 1 W11565638 (Ice maker)

Arrived onsite for the freezer side not lit correctly. Looked at the freezer and saw that the bottom right led was bad. Replaced the one led. All lights working once again. No issues at this time. Job complete

"Arrived onsite for Both the oven and stove don't heat up to the desired temperature. Upon arrival tested unit and found all 4 top burners getting warm , but not hot. And oven only heats to 180 when preheated. Found unit only getting 120 from supply. Maintenance department will repair at breaker and call us back if there are continued issues after breaker is repaired. Job complete"

"Arrived onsite to install previously diagnosed parts. Replaced the cam and belt. Tested gearcase, gearcase operates correctly. Found several coins wedged in agitator creating additional noise. Remove coins and test unit unit operates as designed on both agitation speeds and all 3 spin speeds. No leaks present at this time. Job complete"

Are onsite for washer cycle advancement not advancing through rinse and spin. Upon arrival ran unit on diagnostics. Found unit not shifting to agitate or spin. Found actuator disconnected from cam. Need to replace actuator. Replaced actuator and test unit. Unit now operates correctly. No leaks present at this time. Job complete

Arrived onsite for unit with broken panel. Upon arrival found console cracked with start and cancel buttons not operating. Need to replace console. Replaced console and test unit. Unit operates as designed. No leaks present at this time. Job complete

Arrived onsite for left side door will not stay shut. Upon arrival tested unit and door closes and stays closed correctly. Called techline for assistance. Tech had me try a paper test and test passed. Tech had me check leveling and unit is leveled correctly. Door closes on its own. Inspected gasket and there is a perfect seal all the way around with no gaps. No air leaks are present at this time. Tech gave SR# 7733214397. Job complete

Arrived onsite for broken grey pieces. Found that the smaller 2 pieces are from left front roller. Replacing left front roller. Inspected all rollers and wheel and all checked good. Installed 1 roller. Checked drain and filter to be sure no broken pieces were there. No leaks present at this time. Job complete

Arrived on site for continued noises from diffuser. Upon arrival rand diagnostics test to hear all components and all noises sound normal.Previous tech replaced diffuser and customer still not liking noise. Called tech line for assistance. Tech had me check temps and Got 9 degrees in freezer at the time. Tech said with 9 degrees we re good. Tech and I agree that the sounds from the diffuser motor are normal operating sound for this unit. Cannot do a repair to Eliminate sound. Customer will need to call Whirlpool if he has any questions.tech gave Sr# 7733211813

Arrived on site for a washing machine that wont start cycles. Inspected unit and work area. The customer advised that it will not even fill with water. The customer ran a normal wash cycle and found the agitator spinning but the basket not really catching. I ran the unit through diagnostics and found an F7 E4 (basket re-engagement failure) error code. Checked underneath the unit and found the slider broken. Replaced the slider and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived on site for a dishwasher that is leaking. Inspected unit and work area. I ran the unit through an auto test and could not find any leaks with the unit. I tested the unit twice and could not find a failure. The customer advised the unit was leaking from the door. During one of the test cycles I did notice that the unit was leaning forward into the right which is where he said the unit was dripping from. I did go ahead and adjust the feet on the unit to stabilize and level the unit. Did instruct customer on proper loading techniques as well as refraining from oversuds in. The unit is now working as designed. Call complete.

Arrived on site for a dishwasher that is not washing dishes. Inspected unit and work area. Confirmed the customers complaint and found an F4 E3 (wash motor not running) error code. Ran the unit through an auto test and the unit would not recirculate water. Replaced the wash motor and tested the unit. They end it began to work and operate as designed. Call complete period

Arrived on site for a refrigerator that is leaking water from the icemaker area. Inspected unit and work area. The customer showed me where the unit was leaking from and it appeared to be at the back where the fill tube met the filler cup at the icemaker. Checked the filter up and found ice buildup inside the filter of causing the unit to overflow. Steamed out the ice and tested the unit. The unit is working as designed. Did advise the customer on how to fix this for future reference. Call complete.

"Arrived on site for a dryer that is not heating. Inspected unit and work area. Confirm the customers complaint and check voltage at the terminal block. Found proper voltage at the terminal block. Removed the back cover and checked all heating components. All checked good except for the thermal cut off, which was open. Replaced the thermal cut off and tested the unit. The unit began to work and operate as designed. Call complete."

"Arrived on site for a washing machine that is beeping and not completing cycles. Inspected unit and work area. The customer had seven videos of what was happening and in the middle of his wash cycles, he was getting a please rotate knob to an available cycle or restart the wash cycle error message. He did advise that the unit normally works and does complete cycles but will intermittently have a few loads that do this and he will have to power cycle the unit to get it to work. I called Whirlpool Techline and spoke to Butch SR# 7733211682. He had me check a ribbon cable at the UI to ensure it was seated properly. I did find that it was properly seated. He then said if that was the case, we would need to order a User Interface. Ordering part and the office will need to contact the customer about a return date due to an out of stock and PSP item. ; ordrng 1 W11478526 (UI Fascia)"

"Arrived on site to inspect lights concern, there a service pointer to replace all , LED modules, parts are covered under whirlpool, quoted CX service call/labor 243.83 including tax, CX accepted, replaced all LED modules, working as designed, no water leaks detected during service. SP?W11606409 - Special Project S84638"

"Arrived to inspect element stuck and missing pans. I was able to remove the element and then verify the elements, pans and receptacles require replacement. The parts are not available and require research. contact tech GC for further details. The CX requested the blower switch be replaced and it will require research as well.

"Arrived to inspect cooling issues. RC-54, FC-20F and the FC evaporator was frozen. The chamber divider had a large gap at the lower front frame and the RC gasket was not able to conform. The FC gasket also had light gapping. The deformed divider was too far out for me to comfortably correct and I contacted the MFG and spoke with tech Austin. Advised the tech of my findings and then performed a text based photo for their information. SR 7733218582. Unit deemed non-repairable and the CX will be contacted for further instructions."

"Arrived to inspect noise. I was able to verify the noise in test mode 4, with the compressor and condenser fan both running. When I pulled the unit out, the issue still persisted. I accessed the lower unit and ensured there were no loose items that could cause the issue and the drier was correctly positioned. Internally, I verified the issue was not able to be felt on the refrigerant tubes and there was nothing loose or moving. Test mode 4 with the compressor unplugged and only the condenser fan running did not make the noise and I was able to establish it is the sealed system causing the issue. I could feel a very slight vibration in the back of the cabinet approximately 1/3 from the left and 10 inches above the lower unit cavity. I contacted the MFG tech line, tech Andy. Advised tech of my findings and he had me contact trade care for CX satisfaction issue and verification of warranty. SR 7733158833. I contacted the trade care team and they submitted it for replacement due to CX satisfaction. No leaks observed during service."

"Arrived to inspect loud noise and burn, tested unit and verified the correct internal cycling temperatures, advised CX on normal sound level and that some scharring of the heater outlet is normal steam dryer, no water supply connected."

Arrived on site for dishwasher having standing water. I inspected the unit and work area. I found the unit full of water. I tested the drain pump and found it coming on. I found the water valve weeping into the tub. I tested voltage to the valve while the unit is in standby and found none. The unit needs a new water valve. I installed the new valve and tested th sunlit. It is working as designed. Job complete.

"Arrived on site for cooktop making a pop noise at the center burner. I inspected the unit and work area. I found the far left knob not causing the unit to spark when engaged. I checked all the other burners and found them working. I found the customer using a Teflon sheet under the burners. I advised that this will restrict air flow and causing yellowing in the flame and the burners not to work efficiently, which can lead to not all the gas igniting and causing it to pop. I am ordering the switch harness. The office will reschedule when we have eta on the parts.; ordrng 1 WPW10475149 (Spark module) and 1 W11561443 (Switch Harness)"

Arrived on site for washer staining clothes. I inspected the unit and work area. I pulled the wash plate and found gear case leaking into the tub. I replaced the gearcase and the wash plate. I reassembled the unit and ran a calibration cycle and a diagnostics cycle. I found the unit working as designed. Job complete.

"Arrived on site for fridge not dispensing ice. I inspected the unit and work area. I found the water dispenser working. I gained access to the impeller and found it stripped and spinning on its own. I am ordering the motor, impeller, and spacer. The office will reschedule when we have eta on the parts.; ordrng 1 WP63052 (Impeller) and 1 W11378860 (Washer) and 1 W11310391 (Motor)"

Arrived on site for fridge lights being out. I found the fresh food side lights and freezer light out. I replaced the freezer light and found it coming on but the fridge lights not. I replaced the fresh food side lights one by one and found them all needing to be replaced. The lights are now working. Job complete.

"Arrived on site for oven not heating. I inspected the unit and work area. I found the oven light on. I tested the switch and found it not engaging all the time. I found the switch not secured and moving when pushed on. I manually activated the switch and tested the heating elements, when the switch does engage the unit works. I am ordering the latch assembly. I advised the customer to have the unit connected to WiFi and whirlpool application. The office will reschedule when we have eta on the part.; ordrng 1 W10883049 (Latch)"

Arrived on site for cooktop grates wobbling. I inspected the unit and work area. I found the left side grate peg missing. I replaced the grate. I spoke to the customer about the grate having a little wobble in it. But once a pot or pan is placed on top the pegs will stabilize it and it wont wobble anymore. I tested all the burners and found them igniting and with good flame patterns. Job complete.

Arrived on site for dryer making a rattling noise still. I spoke to the customer and they stated the noise never went away after the last repair. I inspected the unit and work area. I tested the unit and found it making a noise. I removed the top and front panel. I jumped the door switch and ran the unit. I found the blower housing making the noise. I inspected the housing and found the gasket between the separating plate and the housing completely flat. I used some gasket material I had on hand and replaced the gasket. I reassembled the unit and tested it with a load. I found the unit not making a rattling noise any more. Job complete. This is cover on the warranty from the original repair. Spoke to PR.

"Arrived on site for washing machine not draining. I inspected the unit and work area, I found fault code F9e1 long drain, f8e6 water hazard. I ran the drain pump and found it not receiving voltage. I swapped the recirculating pump harness onto the drain pump and still found it not activating. I found the drain pump shorted. I quoted customer for the drain pump and the control. I installed a new drain pump and control. I retested the unit and it is now working as designed. Job complete.

"Arriced on site to diagnose washer banging around and giving poor wash quality. Ran diagnostics and found F7E6 for motor error. Checked shifter and found shifter disconnected from cam ring. Ordering updated shifter and leveling unit when it's installed, this will resolve all issues. Return visit set for 3/24. ; ordrng 1 W10913953 (Shifter)"

Arrived on site to diagnose refrigerator with no water dispensing. Ran unit and water just trickled and dripped out. Removed filter and retried. Unit dispensed water aa designed with filter taken out. Advised customer just needs to replace filter every 4-6 months. Call complete.

"Arrived on site to diagnose washer that is not draining. Checked unit and found broken wire on the wiring harness going to drain. Attempted to repair wire. Retested and unit was not draining, and is also dripping gearcase oil. Ordering control, harness, pump, gearcase. Office to schedule return visit. ; ordrng 1 W11591637 (Wiring Harness) and 1 W11543998 (Control) and 1 W11423758 (Gearcase)"

Arrived on site to install control diagnosed by previous technician. Installed control and ran unit and verified proper function. Unit passed all diagnostic checks. Only saved error code is overload code. Advised customer of proper loading. Adjusted level of unit. Unit working as designed. Call complete.

Arrived on site to diagnose washer that was not draining or spinning. Ran unit and found error codes for off balance load and overload. Tested drain pump and it sounded weak. Replaced drain pump. Retested and verified good drain. Ran unit in high speed spin and could not verify any abnormal issues with the spin. Unit likely being overloaded and off balance at the residence. Unit tested good and is working as designed. Call complete.

Arrived on site to follow up on noisy banging dryer. Replaced rear drum seal and installed new rollers / belt. Tested unit and verified it is working as designed. Call complete.

"Arrived on site to follow up on microwave that was recycling during use. Inspected wave guide and mag and found the chassis and mounting panel for the mag and wave guide was significantly bent, allowing RF to leak and cause resets. Called and reported findings to tech Line, unit non repairable due to structural bends. SR 7733076553. Customer advised to contact customer service per tech Line. Call complete."

Arrived on site to install previously diagnosed control to resolve dryer throwing error code. Replaced control and tested. Verified unit is working as designed. Call complete.

"Arrived on site to diagnose refrigerator with no ice production. Cycled unit and could hear valve try and fill, but no water entered icemaker. Removed icemaker and found the fill tube and cup were frozen with a giant chunk of ice. Melted down ice and found the fill hole had Styrofoam in it. Removed blockage and tested. Verified unit working as designed. Call complete."

"Arrived on site to replace previously ordered parts for refrigerator. Replaced ice bucket, coupling, and chute. Tested unit and found all is functioning properly at this time. No leaks were found at time of service."

Arrived on site to diagnose a dishwasher that is not drying properly. Tested all parts and components and found no failures to unit at this time. Advised customer on best cycles and options for best performance. No further repairs needed and no leaks were found at time of service.

Arrived on site to replace previously ordered parts for range. Replaced both bake ignitor and tested unit. Found all is functioning properly at this time.

Arrived on site to diagnose a refrigerator that was making unusual noise. Tested all parts and components and found no failures to unit at this time. Advised customer fc door may not have been fully closed allowing condensation to freeze around fan motor. No noise was present at time of service and no further repairs needed. No leaks were found at time of service.

Arrived on site to replace previously ordered parts for range. Replaced burner head and knob and tested unit. Found all is functioning properly at this time.

Arrived on site to level refrigerator. Set levling legs and made neccessary door height adjustments. All is working properly at this time and no leaks were found at time of service.

"Arrived on site for customer complaint of sparking inside unit, found burnt magnetron and wave cover. Ordering magnetron and wave cover, . ; ordrng 1 5304514250 (Magnetron) and 1 5304514227 (Wave cover)"

"Arrived on site to replace heater under special project, after replacing, unit tested good."

"Arrived on site to replace heater under special project, after replacing, unit tested good."

"Arrived on site for customer complaint of unit not working and some wires were damaged, I was able to add some wire extensions to the broken wires (water valve wires) cut and splice the extensions in place, unit tested good.

"Arrived on site for customer complaint of lights not working, found loose wiring and 1 bulb was bad. After tightened the wiring, unit tested good, customer will have to buy new bulb."

"Arrived on site to change filter and test refrigerator for an issues. I replaced filter, I inspected unit, found all temperatures good, condenser clean, unit working as designed.

"Arrived on site to replace door bellow, after replacing, we ran a test cycle, no leaks, tested good,

"Arrived on site to test unit for ice maker only dispensing crushed ice, tested unit found all components of the ice maker are working correctly, solenoid is activating for cubed ice and not for crushed, stated to customer that per owners manual for cube ice normal specification are 70% cubed and 30% crushed, and the opposite for crushed, also advised customer to periodically empty ice bin do to unused ice sticks together causing more the usual crushed ice, unit is running as designed, no leaks detected job complete"

"Arrived on site to test unit for water leak, tested unit found sump leaking water, replaced sump, tested unit, unit now running as designed, no leaks detected job complete"

"Arrived on site to test unit for not starting, tested unit found when closing door, and press start would get 3 beeps and nothing will happen switch tested good, replaced control board, all functions returned to normal, control is now sensing closed door, water is filling, ran unit for 10 minutes, unit drains good , no leaks detected job complete"

"Arrived on site to test unit for water leak, tested unit found a hole in outer tub, will need new tub to continue diagnostics, office to reschedule ; ordrng 1 W10371566 (Tub)"

"Arrived on site to test unit for loud noise, tested unit found failed gear case and water leaking from gear case and shorted out the shift actuator, shift actuator did not shift all the way causing damage to belt and cam, replaced parts tested unit unit now running as designed, no leaks detected job complete"

"Arrived on site to test unit for not completing cycle, customer stated that after cycle customer stated after cycle completes the clothes is still wet, tested unit found that the water pressure sensor is not reading correctly leaving water at end of cycle,

"Arrived on site to test unit for F8E1, tested unit found cold water valve not opening, replaced cold water valve and hot as precautionary tested unit, unit now running as designed,no leaks detected job complete"

Arrived on site to diagnose a dishwasher with a door not opening and closing properly. Found friction pads broken and replaced both pads. All is working properly at this time and no leaks were found at time of service.

Arrived onsite and found unit had extremely poor condenser air flow from large accumulation of pet hair from prior owner of home. Removed hair accumulation and sheet of ice immediately began to form properly at the evaporator. Noted to customer that the reservoir drain pump does not operate and the reservoir leaks slowly for a hairline crack. And although these issues are non essential to production at the moment they may become issues in future. No charge due to call back status.

Arrived on site to diagnose a refrigerator that is freezing condensation around damper. Found item placement preventing door from closing properly and allowing excess humidity into rc. Adjusted item placement and all is working properly at this time. No leaks were found at time of service.

Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker thermistor mount broken and replaced icemaker assembly. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site to diagnose a washer that is making unusual noise. Found bearing failing in unit and tub/drum assembly will need to be replaced to complete repairs. Office to contact extended warranty to check if autho will be provided. If autho is given 2 hours needed for repair and 2 techs also needed.; ordrng 1 W11460604 (Tub/drum)

"Arrived on site to diagnose microwave oven combo with non running microwave. Post power cycle unit throwd an F1E5 error related to the transformer. When testing the unit the interlocks are incredibly hard to get to trigger to even shut off the MW light, and even holding the door closed doesn't get them off. Have to replace the interlocks / harness to begin the repair, and after unit may need an inverter / control board.Ordering harness, transformer, MW control and appliance manager. No eta avail on harness. Office to schedule when we have all needed parts. ordrng 1 W11033422 (Interlock Harness) and 1 W10217711 (Inverter) and 1 WPW10486188 (Microwave Control)"

"Arrived on site to diagnose refrigerator not dispensing ice. Ran unit and can hear auger motor running. Found that if any pressure is applied, the impeller spins on the auger shaft. Cut off auger shaft and replaced the motor and impeller. Tested unit and verified proper function. Call complete."

"Arrived on site to diagnose refrigerator providing very little cooling in either compartment. Checked Temps and found compartments in the 60s. Checked compressor and found its barely warm to the touch, pulling .64 amps, and sounded weak and gurgling. No frost pattern present, drier room temp. Unit has a sealed system or compressor failure. Ordering sealed system parts and autho for AHS. ; ordrng 1 5304475102 (Compressor Kit) and 1 5303918284 (Evap Kit) and 1 TJ90SF8404 (Access Valve, non WP) and 1 Wp10143759 (Dryer)"

"Arrived on site to diagnose range that is not getting to set temp. Ran unit and found it took a long time to heat. Checked elements and found the bake element is bubbled and showing open, causing the failure. Customer wants to replace broil element as well on return visit. Ordered both elements. No eta on 0 stock bake element. ordrng 1 W10779716 (Bake Element) and 1 W11238400 (Broil Element)"

"Arrived on site to diagnose dryer that is not running at all. Ran unit and found start just clicks, but isn't running. Checked safety devices and found thermal fuse open. Ordering thermal fuse. Return visit set for 3/23. ; ordrng 1 WP3390719 (Thermal Fuse)"

"Arrived on site to diagnose range that was not regulating temp on front left burner, customer said burner doesn't come on at all or stays on hot. Found switch for burner burned out. Replaced infinite switch. Retested and verified proper function. Unit working as designed. Call complete."

Arrived on site for cooktop burner not igniting. I inspected the unit and work area I found the front right ignitor missing a piece of the electrode. I replaced the ignitor and reassembled the unit. I tested all the burners and found them working as designed. Job complete.

Arrived on site for fridge door falling off. I inspected the unit and work area. I found the center hinge missing a spacer. I removed the doors and replaced the spacer. I tighter the hinges down. The unit is working as designed. No more sagging. Job complete.

"Arrived on site for oven not working at all. I inspected the unit and work area. I found the unit powering on and starting to heat but throwing error code f30. I tested voltage to the temperature sensor, I found none. I spoke to the customer about replacing the sensor and control. Reschedule for Wednesday 3/23/22. ordrng 1 WB27X25322 (Control) and 1 WB21X10165 (Sensor)"

"Arrived on site for console display not working. I inspected the unit and work area. I found the display showing lines through it. I replaced the display, and connected the unit to WiFi. I advised the customer get the whirlpool application and sync the range to it. I tested the unit and found it working properly. Job complete."

"Arrived to inspect no ice, FC was at 11.5 F, ice maker housing was 20.5 F. I found the compressor discharge just below 120F, slightly too cool for a sealed system at these temperatures. The unit appears to have a sealed system issue and I will discuss my findings with management. No leaks observed during service. ; O-emld tckt"

Arrived to inspect no ice. I found all of the wires at the door connector were broken and exposed within the sheath. I quoted the CX for repair and they accepted.No leaks observed during service. Please allow two hours for return service. Tech GC only.; ordrng 1 2hourService (2 Hour Service) and 1 TechGCOnly

"Arrived to inspect wet clothes after cycle, inspected gear case and and oil was found on splutch assy. Set it to diagnostics and stored error code 3/2, ran a diagnostics cycle test and basket is badly out of round ordering parts. Office will contact CX to reschedule return service, no leaks observed during service. ; ordrng 1 W11454734 (Gearcase assy) and 1 W11239857 (Belt) and 1 W10752719 (Basket)"

"Arrived to inspect washer F9E1 code, also set it in diagnostics and had F3E1 F8E3 error codes stored, set it on diagnostics and found pump not properly pumping water out, access back of unit and to access cap filter to check for debris and there was a face mask stuck in the cap filter causing pump not to properly drain, removed stuck debris. Detergent dispenser unit is back flowing water to the automatic detergent and making too much soap suds in wash cycle causing unit to stay locked and staying in flood mode. Reassembled unit, set it on diagnostics cycle and tested good, will require replacement of dispenser assy no leaks observed during service ; ordrng 1 W10862190 (Detergent dispenser) and 1 WPW10247306 (Valve)"

"Arrived on site to inspect loud noise, disassembled unit and inspected all rollers only one had failed, Installed new part and clean unit, reassembled and tested, unit working as designed."

"Arrived to inspect not running dishwasher, entered diagnostics and had stored error codes 4-3 and 7-1, proved to motor harness and had continuous voltage, 116 voltage when pilot when engage and and 122 volts when motor had to run. Replaced sump/motor and control board. Set unit to diagnostics cycle, the unit is now operating properly as designed, no water leaks observed during service."

"Arrived on site for a washing machine that is continuing to drain and is telling the customer to remove the clothes or start a new cycle. The customer had the unit unplugged and immediately upon plug in the unit and the unit went into a drain and the error message popped up. Despite any attempts to remove the error message, the unit would not change the error message. Upon unplugging the unit, found the main control clicking on a relay seven times before powering off. Replaced the main control and tested the unit. The unit ran through an auto test and manual testing as designed. The customer did not have any close to start a new cycle but the unit is working as designed. Call complete."

Arrived on site for a washing machine thats making a screeching sound during operation. Inspected unit and work area. The customer advised the unit will complete a cycle but that it seems to be really loud when it starts ramping up into the spin. Tested the unit and confirmed the customers complaint. Checked underneath the unit and found the cam stripped. Replaced the cam and removed the motor to widen the gap for the belt to make sure the belt had a nice firm grip on both motor and cam. Reassembled the unit and ran the unit for an auto test. The unit began to run and operate as designed. Call complete.

"Arrived on site for a dryer that is not displaying. Inspected unit and work area. The customer advised that the unit will turn on and make selections but the lights on the control panel do not illuminate. I did confirm the customers complaint and found the user interface with allow the unit to start any cycle and make the selections as the key tone was beeping but no lights were turned on. Check voltage to the user interface info and proper voltage. Ordering user interface, harness, and control for the repair. The office will need to contact the customer about a return date due to out of stock and PSP items.; ordrng 1 W11378949 (Console) and 1 W11459337 (UI harness) and 1 W11512506 (Control)"

"Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. Confirmed the customers complaint and attempted to jump the icemaker. Found that the icemaker would not turn. Check voltage to the icemaker and found 120 V. Unfortunately, I did not have any parts on hand. Will need a return with the icemaker and order a Control just in case. The office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11449482 (Control)"

"Arrived on site for a washing machine that was clicking and did not finish the cycle. Inspected unit and work area. The customer advised that they believed the same issue was happening again with this washer where it would clear cannot drain. I ran the unit through diagnostics and did not find any stored error codes. Tested the unit in manual high speed agitation and spin. I could not find any fault going back-and-forth between the two. Ran the unit through an auto test and the unit ran as designed. I asked the customer if this had only happened on one load or if it had been happening consistently. They advised that the unit had been working for a full month without any issues and it happened on one load. Thus, they did not try to use it again and called back in. I called Whirlpool Techline and spoke to Adrian SR# 7733203071. He advised that based on my findings, there was nothing we can do at this point on the machine due to inability to replicate the issue. He said that if it only happened on one load, it might have been an issue with the load. He advised to make no repairs at this time. Advise the customer to try different size loads and to see if theres an issue consistently with this unit not being able to finish the cycle. I did advise the customer that if the basket is overloaded or the unit goes off-balance, they may find issues with the unit completing cycles. I did advise them to try to capture it on video and contact us back if further issues persist. Call complete."

Arrived on site for a refrigerator that is not ceiling properly. Inspected unit and work area. Confirm the customers complaints and found the slides bent specifically more so on the left-hand side. Replaced the slides and tested the unit. The unit began to open and close as designed. Call complete.

Arrived on site for both RC and FC not cooling. Upon arrival found start device clicking. Replaced start device and compressor starts but makes rattling sound and shuts off. Compressor is pulling 8.4 amps. Spoke with PR and determined that unit need new compressor. Unit is a r600 sealed system.Ordering compressor and evaporator and PR will be ordering lockring parts; ordrng 1 W11370574 (Compressor) and 1 W11546692 (Evaporator)

Arrived onsite for unit making lots of noise. Need to order wheel blower. Please contact customer with estimated day for return. Office to reschedule ; O-emld tckt

Arrived onsite for heating element not operating. Upon arrival tested all elements and found right rear element was not operating. Test element and there was no continuity. Need to replace right rear element. Replaced right rear element and tested unit. Unit now heats correctly. Job complete

Arrived onsite for unit NOT WASHING DISHESNOT GETTING ANY WATER. Upon arrival tested unit on diagnostics mode and unit is getting water and washing. Customer said was not able to complete a normal cycle.During series of diagnostics test with no detergent was finding suds. Ran unit on normal cycle and found lots of suds. Found dispenser is leaking rinse aid causing suds issue. Need to order dispenser. All other functions operating as designed ordering dispenser office to reschedule.; ordrng 1 W11032769 (Dispenser)

Arrived onsite to install previously diagnosed parts. Replaced door latch and tested unit. Preheated unit to 350. Unit operates as designed. Job complete

"Arrived onsite for The ice maker is stuck and cannot be removed, in trying to get it out the front compartment detached. Upon arrival found ice bin was stuck in place by sheet of ice. Removed ice and test water fill on ice maker and found water overflowing to ice bin. Removed ice maker and found debris at bottom of icemaker water receiver and created ice build up making fill overfill. Melted all ice and cleared debris. Tested unit and unit operates correctly. No leaks present at this time.Job complete"

Arrived onsite for unit not cooling. Checked near the compressor and saw there a big start canister for the compressor. Conclusion was that the unit needs a sealed system replacement. Made quote as customer did not want to proceed.

"Arrived onsite for the timer not advancing when used in any option to stop drying. Replaced the timer, and tested the unit for 15min and timer did move. No issues at this time. Unit was covered under warranty, pic of pop in quick pics. Job complete"