Service History 537 - Appliance Express

We serviced a

WHIRLPOOL WASHER

Model MLE22PDAYW0

Near Jarrell, TX 76537

Jonathan S

Job Details: 06/03/2022

Arrived on site for laundry center 1 of 2 appliance. Found parts are not available for appliance express to service per MS. Customer will need to refer back to Whirlpool

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS4

Near Jarrell, TX 76537

Jonathan S

Job Details: 06/03/2022

"Arrived on site for dishwasher not drying dishes and leaving drops of water in unit. Inspected unit and work area. Found rinse-aid container empty. Performed diagnostics mode, no fault codes stored. Measured incoming water temperature at 113?. Monitored test cycle and measured amp draw to element. Found unit drawing 7.5 amps. Found hot temperatures from element. Unit is operating as designed, no water leaks detected during service. Spoke with customer on rinse aid, incoming water temperature should be 120? and user care guide."

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Jarrell, TX 76537

Jonathan S

Job Details: 06/03/2022

"Arrived on site for washer not operating. Inspected unit and work area. Found drain line pushed all the way down standpipe, corrected drain line and installed zip tie to line. Performed diagnostics mode and checked fault codes. Found fault code F0-E2 suds error code. Ran automatic test mode and found suds buildup. Found all components are operating as designed. Ran manual test mode. Found customer using non HE soap. Spoke with customer on HE soap. Ran cleaning cycle without cleaner. Informed customer that if suds appears towards end of cleaning cycle to run again. All tested good, no water leaks detected during service."

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FGHB2866PF9A

Near Georgetown, TX 78633

Lou

Job Details: 06/03/2022

"Arrived on site to install previously diagnosed and ordered parts. Due to the dispenser module and inlet valve failures, I removed and replaced said parts and tested and unit is operating as designed. I tested the ice maker and it too is operating as designed. No water leaks observed during service, job completed."

We serviced a

KITCHENAID RANGE

Model KDRS483VSS03

Near Canyon Lake, TX 78132

Andrew

Job Details: 06/03/2022

"Arrived on site t replace previously diagnosed terminal block. Replaced terminal, tested unit, unit working as designed. No leaks detected. Job complete."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Buda, TX 78610

Brandon

Job Details: 06/03/2022

"Arrived onsite for customer complaint of unit leaking, found leak coming from fabric softener tray overfilling, I replaced dispenser, unit tested good."

We serviced a

SAMSUNG DISHWASHER

Model DW80R9950US/AA

Near The Hills, TX 78738

Brandon

Job Details: 06/03/2022

"Arrived onsite for customer complaint of unit not cleaning well, I found no rinse aid being used, and unit needed a deep clean due to hard water build up. Instructed customer to use rinse aid and cleaning solution."

We serviced a

GE DISHWASHER

Model DDT595SSJ0SS

Near Austin, TX 78738

Brandon

Job Details: 06/03/2022

"Arrived onsite for customer complaint of unit not powering on, found failed UI control. I replaced control, unit tested good.

We serviced a

GE MICROWAVE

Model PEB7227SL1SS

Near Austin, TX 78738

Brandon

Job Details: 06/03/2022

"Arrived onsite for customer complaint of door not being able to open, found broken board latch, I replaced part, unit tested good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Liberty Hill, TX 78642

Vincent

Job Details: 06/03/2022

"Arrived on site for refrigerator, inspected unit and work area. Found refrigerator door gasket not sealing properly and all edges had gaps. I used silicone sealant to seal all gaps and used my heat gun to reform gasket to natural shape. Informed CX to no over load freezer so the door can properly close. No leaks observed during service job completed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Leander, TX 78641

Vincent

Job Details: 06/03/2022

"Arrived on site for dishwasher, inspected unit and work area. CX complaint was dishwasher was not heating. At arrival I found heater broken. I installed new heater and tested unit is now operating as designed. No leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF993FIFM00

Near Round Rock, TX 78665

Wesley

Job Details: 06/03/2022

Arrived onsite and tested unit further determining the Orion does not repair short cycling issue. Verified incoming power and reported findings to tech line and determined likely wiring short under load. Advised customer on indication of likely non-repairable designation. No viable repair option able to be offered. No further charge.

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Cedar Park, TX 78613

Kimo

Job Details: 06/03/2022

Arrived onsite for washer making noise. Upon inspection I found the the noise was coming from the drain pump vibrating up against the chassis. I adjusted the pump and tested unit and found unit operating as designed. Job complete no leaks.

We serviced a

WHIRLPOOL COOKTOP

Model KCGD500GSS00

Near Austin, TX 78730

Matthew

Job Details: 06/03/2022

Arrived onsite for cooktop with high flames. Upon arrival tested unit. Found all flames high and yellow. Inspected unit and found no conversion from natural gas to LP. Installation issues. Not converted to LP. Customer will need to contact installers to fully convert unit from natural gas to LP. Job complete

We serviced a

KITCHENAID ICE MACHINE

Model KUIC15PHZS0

Near Austin, TX 78730

Matthew

Job Details: 06/03/2022

"Arrived onsite for ice machine not making ice. Upon arrival inspected unit. Found unit only making small chards of ice. Found failed valve and an ice formation near the underside of the evaporator. Spoke to SW and LM. Ice formation could be due to lack of water flow and continual running or unit may have potential sealed system failure. Ran diagnostics and found evaporator still forming frost. Replaced valve and tested. Water flow was restored to normal . Notified customer that replacing the valve my correct the issue so long as there is no sealed system repair needed. Customer understood and approved valve replacement.

We serviced a

KENMORE WASHER

Model 41794802301

Near Austin, TX 78730

Matthew

Job Details: 06/03/2022

"Arrived onsite for laundry center washer not functioning properly. Upon arrival tested unit. Found unit was making grinding sound at the end of the spin cycle. Removed agitator and still made noise. Found that unit will need multiple parts concerning the drive system, including transmission, drive hub, tub seal, trunnion, belt..etc. Spoke to SW and parts needed as well as a second technician on site would be a substantial cost. Took pics of condition. Due to the age of the unit and cost customer does not want to move forward with the repair. Was already looking to replace unit unless the repair was minor."

We serviced a

WHIRLPOOL OVEN

Model WFC150M0JS0

Near Dale, TX 78616

Joe Z

Job Details: 06/03/2022

Arrived onsite for Oven not working. Err FI EO.upon arrival found F1-E0 error code. Inspected control .No repairs can be made. Job complete

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near Briarcliff, TX 78738

Brandon

Job Details: 06/03/2022

"Arrived onsite to replace failed switch harness, after replacing, unit tested good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ00

Near Kyle, TX 78640

Kevin

Job Details: 06/03/2022

"Arrived on site and inspected refrigerator and found right hand fresh food door pops open after it is closed. Found a tall Worcestershire sauce bottle is making contact with the inside liner when the door is closed and the weight of the bottle is enough to pop open door. Sent a short video to KB/service management of bottle opening door. After removing bottle, door will close properly and stay closed, job complete"

We serviced a

MAGIC CHEF REFRIGERATOR

Model RB150TV

Near Kyle, TX 78640

Kevin

Job Details: 06/03/2022

"Arrived on site and inspected refrigerator and found refrigerator has not been properly taken care of. Refrigerator is not in working condition cannot be repaired and is a health hazard. Observed insects moving around inside it took pictures, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Lockhart, TX 78644

Joe Z

Job Details: 06/03/2022

"Arrived onsite for No Operation - Will Not Turn On . Upon arrival checked power to unit got 120 to control. Only getting a click at control. Called techline for assistance. Tech had me unplug all connectors to eliminate possible components malfunctioning. Unit continues to just click. Tech had me unplug compressor. Unit still just clicks. Tech recommended replacement of control. Replaced control and same outcome,control only clicks. Tech said there is no other repair that can be made and gave Sr#7733796650. Tech sending in for review. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS

Near Leander, TX 78641

Kimo

Job Details: 06/03/2022

Arrived onsite for refrigerator leaking. Upon inspection I found that the drain tube was clogged I cleared the clog and reinstalled drain tube. And then leveled unit and found unit operating as designed. I noticed that the right door gasket was torn. I am ordering 1x door gasket and returning on the 06/09/22; ordrng 1 W10917313 (Gasket)

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FRS6HR5HB1

Near San Marcos, TX 78666

Andrew

Job Details: 06/03/2022

"Arrived on site to test unit for not cooling. Found compressor pulling .5amps. Found restriction or possible leak. Recommend sealed system repair. Needing compressor, evap, drier, access valve and recommend returning with nitrogen. Also needing 2hrs on return visit. Office to reschedule. ; ordrng 1 5304475098 (Compressor) and 1 5303918284 (Evap) and 1 5303305677 (Drier) and 1 Nitrogen (Nitrogen) and 1 TJ90SF8404 (Access valve)"

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FS2

Near Austin, TX 78724

Matthew

Job Details: 06/03/2022

"Arrived onsite for range turning on and off on its own. Unit will randomly turn burners and oven function on when not in use. Will need to replace main control board. Office to reschedule. Check with maintenance before visit, unit may be moved to a vacant area ; ordrng 1 W10833885 (Sensor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM05

Near Round Rock, TX 78665

Cliff

Job Details: 06/03/2022

"Arrived on site to diagnose a refrigerator that is not cooling. Found refrigerant leak in system and compressor, and filter drier will be needed to repair unit. Also ordering evaporator in case needed. Office to set return appointment for 2 hours.; ordrng 1 W10507884 (Compressor) and 1 WP2188823 (Evap) and 1 WPW10143759 (Drier) and 1 W11506635 (Stub) and 1 2hourjob (2 hour job)"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL01

Near Dripping Springs, TX 78620

Luis

Job Details: 06/03/2022

"Arrived on site for no water or ice. Tested dispenser no water,removed compressor voltage to valve,removed harness jumped power straight to valve,solenoid in valve not allowing water to pass ordering a new water valve. ; ordrng 1 W11312191 (Water valve)"

We serviced a

SAMSUNG REFRIGERATOR

Model RS25H5111SR/AA

Near Buda, TX 78610

Justin

Job Details: 06/03/2022

Arrived on site for a refrigerator with a fan that was running hard and with the refrigerator compartment not cooling properly. Upon arrival the customer stated the fan sounded like it was dragging and humming loud. I checked temps and found the FC at 3?F and the RC at 54?F. Upon further inspection I found the RC evap cover covered in ice. I put the unit into diagnostics mode and found error code 22E for RC fan failure. I then gained access to the control and found a good 8VDC going to the fan. This indicates a fan failure. I am ordering the fan and the office will reschedule to install. I advised the customer on leaving the unit unplugged 48 hours prior to service in order to thaw the ice build up.; ordrng 1 DA96-00880D (RC Evap Motor Assembly) and 1 DA31-00146J (RC Fan Motor)

We serviced a

BOSCH DISHWASHER

Model SGV68U53UC/B3

Near Austin, TX 78736

Justin

Job Details: 06/03/2022

"Arrived on site for a dishwasher with an E14 error and that will end the cycle with dishes still dirty in the unit. Upon arrival the customer stated that the unit will frequently not wash properly, the soap wont dissolve completely, an E14 error will be thrown, and a film will be left on the dishes after the cycle when run on auto. They found if they switch cycles or run the unit several times it may finally wash properly. I tested the unit and was not able to replicate the failure. The E14 error code is for a reed switch sensor fault, which is what regulates the water flow into the unit. I gained access to the reed switch on the left side of the unit and found it in the closed position while idle. Per the Bosch tech sheet it should be open when idle. This indicates a bad reed switch.. I am ordering the reed switch and the office will reschedule to install. No leaks observed at the time of service."

We serviced a

WHIRLPOOL DRYER

Model LDE482

Near Austin, TX 78750

Wesley

Job Details: 06/03/2022

Arrived onsite and found belt snapped. Found that correct part had been ordered but problem with part. Ordering belt and returning to repair. All else checks good. Office to reschedule. ordrng 1 WPY312959 (Belt)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS03

Near Austin, TX 78728

Wesley

Job Details: 06/03/2022

Arrived onsite and found ice production had stopped within 2 months of prior repair and freezer temp has steadily climbed to an average of 32f. Unit is behaving like it has a slow leak. Ordering all sealed system components to be used at the discretion of the return tech to solve issue. ; ordrng 1 W11393142 (Compressor) and 1 W10843121 (Non uv drier) and 1 W11199416 (Condenser) and 1 W11506635 (Access valve) and 1 W11291123 (Rc evap) and 1 W11099748 (Fc evap) and 1 Oilessgauges

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS01

Near Lockhart, TX 78644

Joe Z

Job Details: 06/03/2022

Arrived onsite for Not Cooling - Refrigerator Section. Upon arrival inspected unit and RC evaporator is covered in ice. Contacted SW for assistance. Checked heater at control got 120 v to heater. Heater has resistance of 106.3 ohm . Checked RC evaporator thermistor and is getting 1.56 VDC however thermistor is reading OL when checking resistance. SW recommended replace RC thermistor.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM

Near Liberty Hill, TX 78642

Vincent

Job Details: 06/03/2022

"Arrived on site for icemaker, inspected unit and work area. Found ice maker not operating properly, will need new icemaker and shut off arm and returning with braket. Office to order shutoff arm and reschedule to return.; ordrng 1 WPW10474785 (Arm shunt off) and 1 W11500948 (Braket)"

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Liberty Hill, TX 78642

Vincent

Job Details: 06/03/2022

"Arrived on site for washer, inspected unit and work area. Set unit in diagnostics and found no stored codes. I then proceeded with test cycle and checked good. I tilted unit backwards and found gear oil on belt cover. Will need gear case, cam kit and belt. Office to order parts and reschedule to return on 06/14/22 AM. Order authorization. Leaks where observed during service. ; ordrng 1 W11454372 (Gear case) and 1 W10721967 (Cam) and 1 W11239857 (Belt)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS00

Near Georgetown, TX 78628

Lou

Job Details: 06/03/2022

"Arrived on site to inspect refrigerator with ice build up. Upon further inspection, I found a large block of ice on the RC evap cover (photo). I pulled the unit out on my floor protector and tested from the control as I could not get access to the evaporator. I tested the RC evap thermistor at connector P8-1 to P8-2 and found 1.994 kohms and the control providing 5VDC with molex connector removed. With connector plugged in, it is showing .869VDC. Going off my thermistor chart, this determines that the RC evap thermistor is way out of range and showing to be 90 degrees and the control cant determine to go into defrost so its constantly cooling.

We serviced a

GE REFRIGERATOR

Model ZFGB21HZCSS

Near Georgetown, TX 78628

Lou

Job Details: 06/03/2022

"Arrived on site to inspect refrigerator with ice built up on back wall of fresh foods section. Upon further inspection, I found the right RC door gasket badly gapped at the top of the door. Customer has not purchased a new gasket. At previous service call, I attempted to shape the gasket with my heat gun and it failed. I advised the gasket would need to be replaced. I am ordering the right RC door gasket and scheduled return service for 06/10/22. No water leaks observed during service.; ordrng 1 WR14X10237 (Right RC door gasket)"

We serviced a

WHIRLPOOL RANGE

Model WEG750H0HZ0

Near Lampasas, TX 76550

Tyler

Job Details: 06/03/2022

Arrived on site for range needing previously diagnosed propane orfice. Upon arrival installed required part and found bake burner had same results as before. Called techline and spoke with Chris sr#7733799555.was instructed to bring back a Monameter as well as a secondary gas valve. Spoke with pr and from available evidence the orfice labeled propane still isnt the correct size. Was instructed to notify service management to call techline and figure out what the btu values are so we can get correct orfice size. Office to reschedule once resolution can be found. ; ordrng 1 W10554066 (Valve) and 1 Unknown (Monameter) and 1 Cnote (Needs service management to call techline and figure out which orfice size is correct)

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204KPS0

Near Austin, TX 78741

Kevin

Job Details: 06/03/2022

"Arrived on site and found saved error codes 7/2, 8/1. Found wash motor is reading 17.2 ohms on all windings, this is correct. replaced control board but this had no positive effect, spoke with techline and after checking drain pump they recommended replacing harness and drain pump. 7733800033; ordrng 1 W11391581 (Harness) and 1 W11462456 (Drain pump)"

We serviced a

LG REFRIGERATOR

Model LMXC23796S01

Near Austin, TX 78738

Luis

Job Details: 06/03/2022

"Arrived on site for same issue of freezer cooling and ice build up. Found tracks to fully opening and closing correctly,water droplets on roof in freezer compartment showing signs of warm air entering,unit will need new glides. ordrng 1 5218JA1009M (Rail) and 1 5218JA1009L (Rail glide)"

We serviced a

MAYTAG RANGE

Model MER8800FZ1

Near Lorena, TX 76655

Jonathan M

Job Details: 06/03/2022

"Arrived on site for an oven that is not reaching proper temperature. Inspected unit and work area. Tested the unit and diagnostics and found an F3 E0 (oven sensor open or shorted) and F6 E1 (over temperature during cooking) error codes. Check resistance on the oven temperature sensor and found it out of range; ordrng 1 WPW10245259 (Terminal block)"

We serviced a

MAYTAG ICE MACHINE

Model MIM1554XRS2

Near Austin, TX 78732

Brandon

Job Details: 06/03/2022

"Arrived onsite for customer complaint of unit not making ice, found failed grid cutter, failed reservoir drain pump, and condenser needed cleaning. Ordering parts and will clean on next visit. ; ordrng 1 2313851 (Pump)"

We serviced a

SAMSUNG DRYER

Model DV42H5200EF/A3

Near Killeen, TX 76542

Jonathan M

Job Details: 06/03/2022

Arrived on site for a dryer that is not heating. Inspected unit and work area. Confirm the customers complaint and checked voltage to the unit. Found proper voltage. Attempted to remove the front cover and was unable to get the user interface off even with assistance from other text and SW. Was advised that we would need to break the user interface off in order to gain access. It was advised to order the user interface and all heating components that could be causing this issue. Ordering parts in the office will need to contact the customer about a return date.; ordrng 1 Research (UI) and 1 DC96-00887C (Thermostat) and 1 DC47-00015A (Thermal fuse)

We serviced a

FRIGIDAIRE MICROWAVE

Model FGMV175QFA

Near Belton, TX 76513

Jonathan M

Job Details: 06/03/2022

Arrived on site for a microwave that is tripping the breaker and the microwave fuse. Inspected unit and work area. Confirmed the customers complaint and the customer advised that he has replaced several parts on this unit due to ongoing issues. Removed the control panel and checked the door switches. Found that the monitor switch was stuck in a closed position. Also found the fuse blown. Was able to fix the switch but do not have the fuse on hand. Ordering both parts in the office will need to contact their warranty for authorization and set up a reschedule date with the customer of authorization is given.; ordrng 2 5304509451 (Fuse)s and 1 5304509459 (Monitor switch)

We serviced a

KITCHENAID VENTHOOD

Model KXW9736YSS0

Near San Marcos, TX 78666

Leonardo

Job Details: 06/03/2022

Arrived on site to test unit for fan not working. Test unit and found motor locked up. Will need to replace new vent motor will need 2 man ; ordrng 1 WPW10294026 (Motor) and 1 2man (2 man) and 1 2hour (2 hour)

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ1

Near Jarrell, TX 76537

Jonathan S

Job Details: 06/03/2022

"Arrived on site for range control panel damaged and oven temperature -25? off. Inspected unit and work area. Found cooktop scratched (see SD-QUICKPIC). Found both end caps and side panels damaged (see SD-QUICKPIC). Returning control if damaged from panel. Was not able to disassembled to inspect for more damage, would have not been able to reassembled due to damages. Off to schedule return when ETA is available on all parts. Calibrated unit up 25? and spoke with customer calibration. ; ordrng 1 W11175876 (Cooktop) and 1 W11511579 (Control) and 1 W11130372 (Left end cap) and 1 W11130379 (Right end cap) and 1 8272473 (Upper rear cover) and 2 W10162245 (Side panels)s"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT720PADM1

Near Georgetown, TX 78633

Lou

Job Details: 06/03/2022

"Arrived on site to inspect dishwasher not not staying open. Upon further inspection, I opened the door and found it opening too fast and not stopping as it should when barely opened. I found the friction pads were missing from the hinges. I installed one pad (WP8268961) from my van stock and am ordering the other and scheduled return service for 06/04/22 as 1st call. No water leaks observed during service.; ordrng 1 WP8268961 (Pad)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Andice, TX 78628

Vincent

Job Details: 06/03/2022

"Arrived on site for dishwasher,inspected unit and work area. Tested unit and had poor water flow. Tested water pressure from main wall valve and it was good. Found bad water valve. Replaced it and tested. Unit is now operating as designed. No leaks observed during service job completed.; schdld next appmnt for 6/15 WED PM"

We serviced a

WHIRLPOOL DRYER

Model WHD560CHW2

Near Austin, TX 78701

Justin

Job Details: 06/03/2022

Arrived on site for a dryer throwing an F9E2 error code for drain assembly failure. Upon arrival the customer stated that the unit will run for a minute or two and then the time will quickly start to count down. When it hits about 1:30 it will just stop. They also found they cannot change the time. I tested the unit and was able to replicate the failure. I also found the UI making abnormal noises. I gained access to the control and verified the connectors were good. I then gained access to the pump and found everything good. This indicates a bad control needing to be replaced. Due to the noise I will also replace the UI. I am ordering both parts. Office to reschedule. ; ordrng 1 W11331944 (Console) and 1 W11565028 (Control) and 1 W11409002 (Control Foam Pad)

We serviced a

KITCHENAID MICROWAVE

Model KMBS104ESS03

Near Cedar Park, TX 78613

Kimo

Job Details: 06/03/2022

"Arrived onsite to install previously diagnosed pats. Upon inspection of new pat found that the console was not parts of the console, but the control and it was not brought with me. Customer wants to reschedule. Off to reschedule.; O-emld tckt"

We serviced a

SAMSUNG REFRIGERATOR

Model RF265BEAESR/AA

Near Austin, TX 78744

Justin

Job Details: 06/03/2022

"Arrived on site for a refrigerator that was not making any lights, the LEDs on the panel werent lighting up, and the door was not sealing properly. Upon arrival the customer showed me how the dispenser blue LED lights are no longer working, and how there is a light coming through and a gap at the top of the mullion when you close the door. I found the mullion and door sagging a bit for the mullion to not lay flush with the top of the chassis. I checked temps and found them good, and could not find any frost build up. However, I could see a clear path into the fridge through the top of the mullion. Due to this I am ordering the mullion and door raisers to install on the left RC door. I am also ordering a new dispenser UI to install. I also found the IM icing over and per the IM service pointer the IM kit needs to be installed. Ordering all parts and the office will need to get autho and reschedule. ; ordrng 1 DA82-02696A (IM Kit) and 1 DA92-00965A (UI) and 1 DA97-17452A (Mullion) and 1 DA99-04158A (Door Raiser)"

We serviced a

ROPER WASHER

Model RAX4232KQ0

Near Austin, TX 78747

Justin

Job Details: 06/03/2022

"Arrived on site for a washing machine making a loud noise. I tested the unit and found an very loud screeching/banging noise while in spin. I gained access to he bottom of the unit and found significant rust and oil. This indicates a faulty gearcase, bearings, and drive assembly. Ordering all drive assembly components to replace. Office to reschedule as a 2 hour job and get authorization. ; ordrng 1 3360629 (Gearcase) and 1 285785 (Clutch) and 1 285203 (Bearing Kit) and 1 2Hour (2 Hour) and 1 Autho (Autho)"

We serviced a

WHIRLPOOL DRYER

Model MED6630HW0

Near Austin, TX 78749

Kevin

Job Details: 06/03/2022

"Arrived on site and found heating element has failed, also found vent to the exterior is PVC, explained that PVC has a maximum temperature rating of 140 degrees. Dryer exhaust output can range from 130 to 165 degrees. PVC can buildup a static charge that can ignite lint buildup and cause a fire. Homeowner should have vent replaced by time of return visit.; ordrng 1 WP3387747 (Vent)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017AS3

Near Kyle, TX 78640

Kevin

Job Details: 06/03/2022

"Arrived on site and found counter light is continuously on, light button on control panel is unresponsive, relay on control panel is stuck in on position a new control board will be needed to correct issue; ordrng 1 W10810046 (Control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC48QVS06

Near Austin, TX 78746

Luis

Job Details: 06/03/2022

"3138 gate code. Arrived on site for water leaking. Turned on water source found water leaking from knuckle on water line from valve to filter,ordering a new water line ; ordrng 1 W11533506 (Tube water)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Austin, TX 78750

Luis

Job Details: 06/02/2022

"Arrived on site. Installed test starter compressor locked up diagnosed a defective compressor,replaced compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."

We serviced a

KITCHENAID DISHWASHER

Model KDTE254ESS3

Near Austin, TX 78703

Leonardo

Job Details: 06/02/2022

Arrived on site to test unit for unit not washing. Test unit and funky shutting off due to unit not draining. Removed drain motor and found glass stuck in drain pump. Removed glass test unit and Unit test good job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Austin, TX 78734

Brandon

Job Details: 06/02/2022

"Arrived onsite for customer complaint of unit shutting off and on, found failed control, I replaced control, unit tested good."

We serviced a

JENN-AIR REFRIGERATOR

Model JSC23C9EEM00

Near Lakeway, TX 78734

Brandon

Job Details: 06/02/2022

"Arrived onsite to replace door and couplers, after replacing, unit tested good."

We serviced a

KITCHENAID RANGE

Model KDRS483VSS03

Near Lakeway, TX 78738

Brandon

Job Details: 06/02/2022

"Arrived onsite for customer complaint of right oven not heating up to proper temperature, found failed control, I replaced control, unit tested good."

We serviced a

WHIRLPOOL COOKTOP

Model W5CE3024XS00

Near Austin, TX 78738

Brandon

Job Details: 06/02/2022

"Arrived onsite for customer complaint of unit not fluctuating heat on FR burner, and complained about all the burners not adjusting properly, I found unit working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Canyon Lake, TX 78133

Andrew

Job Details: 06/02/2022

"Arrived on site to test unit for water dripping along back wall of RC. Found moisture collected along walls in RC. Gaskets are sealing good. Found gap between linear and facia all around RC doors and FC door. Filled gap with silicone, removed ice maker and nature rear gasket is sealing properly and not damaged. No leaks detected. Job complete."

We serviced a

GE MICROWAVE

Model JVM7195SK4SS

Near San Marcos, TX 78666

Andrey

Job Details: 06/02/2022

"Arrived on site to replace previously diagnosed capacitor, magnetron and diode, replaced parts, tested unit water is now heating as designed, control was not needed, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ00

Near San Marcos, TX 78666

Andrey

Job Details: 06/02/2022

"Arrived on site to replace previously diagnosed filter housing and valve, replaced filter housing water is now dispensing, valve was not needed, adjusted

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near San Marcos, TX 78666

Andrey

Job Details: 06/02/2022

"Arrived on site to test unit for now advancing in cycles, tested unit found a big Lego block stuck in cam shredding if off,

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Niederwald, TX 78640

Andrey

Job Details: 06/02/2022

"Arrived on site to replace previously diagnosed basket, replaced basket tested unit unit is still has excessive vibration, replaced gear case put unit into drain spin cycle, customer stated that it is way better now, advised customer that these unit do have a vibration but this is within normal ranges, unit is running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM13

Near Kyle, TX 78640

Andrey

Job Details: 06/02/2022

"Arrived on site to replace previously diagnosed control kit and thermistor, replaced control kit exposed evaporator and noticed that evap harness has a failed bi-metal, replaced evap harness, verified that defrost heater is engaging, unit now is running as designed, no leaks detected job complete"

We serviced a

GE MICROWAVE

Model JVM7195DF1BB

Near Kyle, TX 78640

Andrey

Job Details: 06/02/2022

"Arrived on site to test unit for no power, tested unit found 120VAC at filter board in and going out, but control not receiving voltage, found shorted cavity sensor, replaced sensor, tested unit unit now running as designed, job complete"

We serviced a

SAMSUNG REFRIGERATOR

Model Rf28hmedbsr

Near Kyle, TX 78640

Andrey

Job Details: 06/02/2022

"Arrived on site to test unit for ice buildup on ice maker, thawed out unit and found water was leaking behind the ice compartment back wall, warm air leak into ice compartment causing ice maker to freeze over, the service kit has already been installed on this unit, got approval to replace service kit but incorrect service kit was ordered, sealed in the air leak with silicone advised customer to monitor and if issue returns, will need correct service kit, and will also need 2 hours, no leaks detected job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV02

Near Round Rock, TX 78664

Wesley

Job Details: 06/02/2022

"Arrived onsite for not producing ice and found u it had ice obstruction of fill arm removed obstruction. Unit is now operating as designed. All checks good. Pop puts unit in warranty, see pic."

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Georgetown, TX 78626

Vincent

Job Details: 06/02/2022

"Arrived on site for range, inspected unit and work area. Inspected unit and found door handle lose and hinges of place. Adjusted hinges and handle. Unit is now operating as designed. No leaks observed during service. Job completed."

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Hutto, TX 78634

Cliff

Job Details: 06/02/2022

"Arrived on site to diagnose a washer that is making unusual noise and not cycling properly. Found gearcase grinding when agitating, cam and belt causing sqealing noise, and suspension worn. All previous listed parts will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W11396716 (Suspension)"

We serviced a

LG REFRIGERATOR

Model LSXS26366S/02

Near Austin, TX 78737

Luis

Job Details: 06/02/2022

"Arrived on site. Unit not cooling in both compartments,unable to remove unit from enclosure,owner will need to have unit removed from enclosure by return visit; ordrng 1 TCA38151706 (Compressor) and 1 Jig (Jig) and 1 ADH73150208 (Drier) and 1 W11506635 (Access valve) and 1 2hrs (2hrs)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Austin, TX 78737

Luis

Job Details: 06/02/2022

"Arrived on site for door closing issues. Found broken clip on mullion rail,ordering a new mullion rail; ordrng 1 W11455378 (Mullion)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Round Rock, TX 78681

Cliff

Job Details: 06/02/2022

Arrived on site to replace previously ordered parts for washer. Upon arrival found new strike damaged. Reordering part and return set for 6/8. ; ordrng 1 W11457841 (Strike)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS00

Near Austin, TX 78731

Luis

Job Details: 06/02/2022

"Arrived on site for no ice. Ran diagnostics,no errors ran harvest passed,ran fill no water,removed housing found frozen water line found wires disconnected on heater foil,ran fill tube heater test found lights flicking,checked voltage and voltage drops with flicking called tech support per tech support need led driver control.; ordrng 1 W10804160 (Led power supply) and 1 W10760808 (Heater)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDW01

Near Leander, TX 78641

Wesley

Job Details: 06/02/2022

Arrived onsite and found compressor binding and overloading the start relay. Ordering the compressor and and drier and access valve to repair. ; ordrng 1 W11370574 (Compressor) and 1 W10913906 (Access valve) and 1 WPW10143759 (Uv drier)

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Cedar Park, TX 78613

Wesley

Job Details: 06/02/2022

"Arrived onsite and replaced control for unresponsive behavior. Found drain pump not operating. Tested drain circuit with techline and found pump ohm 1.5 ohms indicating a shorted pump. Replaced drain pump, but new control was damaged out of the box and unresponsive. Techline recommended replacing the control and letting unit sit plugged in with out any stimulus for at least 3 minutes. Ordering control to repair. I do not see evidence indicating the gearcase has leaked or failed. ; ordrng 1 W11419171 (Control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Austin, TX 78727

Wesley

Job Details: 06/02/2022

"Arrived onsite and found frost on evap blocking airflow and causing fridge temp issue. Ordering pertinent parts. Customer scheduled for return service Wednesday, will defrost prior to service. Run without heater if no available. ; ordrng 1 W11546681 (Harness) and 1 W11546610 (Heater)"

We serviced a

JENN-AIR DISHWASHER

Model JDPSS246LL0

Near Austin, TX 78746

Leonardo

Job Details: 06/02/2022

Arrived on site to replace valve. Replaced valve test unit and when you hit start the time goes to 2:49 the. It changes to 8:01 then minutes go by then it goes back to 2:49 called Techline and per Techline order new control board sand ui and replace sump and motor. Sr#7733791777; ordrng 1 W11572097 (Control board) and 1 W11579550 (Ui) and 1 2hourjob (2 hour job)

We serviced a

GE REFRIGERATOR

Model PFCS1NJWASS

Near Austin, TX 78732

Brandon

Job Details: 06/02/2022

"Arrived onsite for customer complaint of ice maker not producing ice, found freezer section at 16-27 degrees, found RC at 38 degrees, found sealed system leak. Ordering compressor, evaporator, filter drier, and access valve. ; ordrng 1 WR87X10111 (Compressor w/drier) and 1 Cnote (Auth) and 1 Cnote (2 hour job) and 1 Cnote (SS tech) and 1 W10913906 (Access valve) and 1 WR85X10087 (Evaporator)"

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Austin, TX 78759

Joe Z

Job Details: 06/02/2022

Arrived onsite for LID LOCK BROKEN AND LID WON'T LOCK. Upon arrival Mrs. handed me the broken plastic piece. Inspected unit and need to replace strike. Ordering strike. Office to reschedule. Mrs. Would like ETA; O-emld tckt

We serviced a

WHIRLPOOL RANGE

Model WFC315S0JS1

Near Austin, TX 78724

Kevin

Job Details: 06/02/2022

"Arrived on site and found prescreened socket is broken in the box, replaced control board but power is still constantly being sent to socket. Will need a new socket to correct issue and will also bring back harness per SW.; ordrng 1 W11524029 (Socket) and 1 W11452636 (Harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Austin, TX 78724

Kevin

Job Details: 06/02/2022

"Arrived on site and found refrigerator was not defrosted, refrigerator will need to be unplugged for two days and two towels put on the floor of the freezer. Once freezer is completely defrosted then parts can be accessed in order to be replaced. Will also bring back control box this and other prescreen parts will make up all possibilities for correcting issue.; ordrng 1 W11546690 (Control box) and 1 WPW10384183 (Thermistor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJW00

Near Hewitt, TX 76643

Jonathan M

Job Details: 06/02/2022

"Arrived on site for a refrigerator that is creating condensation in the refrigerator section. Inspected unit and work area. Confirmed to the customers complaint and found the door gasket not sealed at the bottom right hand corner. I did find that if I pushed in on the lower side of the door that the door would actually close but when I went to release it, door would pull out a third of an inch. Attempted to fix placement of the door hinges but was unsuccessful in getting the door to shut properly. Ordering the door and the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11374238 (RC Door) and 1 W11235133 (Gasket)"

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS1

Near Georgetown, TX 78626

Cliff

Job Details: 06/02/2022

Arrived on site to diagnose a range with pilot light not turning off. Found rf infinite switch failed and replaced it. Tested unit and found all is functioning properly at this time. ; ordrng 1 W11567348 (Control)

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW2

Near Austin, TX 78754

Joe Z

Job Details: 06/02/2022

"Arrived onsite for Unit shakes heavily when in use . Upon arrival inspected unit and found suspension completely shot. Replaced suspension. Ran unit on diagnostics and got 2 error codes, F5-E1 lid switch fault and F2-E1 stuck key. Replaced control now able to get into manual test. Lid switch failed. Am not able to proceed to any test with motor due to lid switch failure. Need to order lid switch and return with all other parts.office to reschedule ; O-emld tckt"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHT4

Near Austin, TX 78736

Justin

Job Details: 06/02/2022

"Arrived on site for a dishwasher leaking. Upon arrival the customer was having a plumbing issue and the water was off. However, they stated the unit was dripping from the float switch area, and had a plastic container with water in it that was under there. Due to this I am ordering the float switch components to replace. Before install the follow up tech needs to run a diagnostics cycle to verify leak. Office to reschedule. ; ordrng 1 WPW10346525 (Float) and 1 WPW10316267 (Standpipe)"

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Georgetown, TX 78628

Jonathan S

Job Details: 06/02/2022

"Arrived on site for dryer not starting cycle. Inspected unit and work area. Measured incoming voltage at outlet and terminal block and found correct. Inspected control and found burnt relay (see SD-QUICKPIC). Measured resistance on fuses and element, no issues found. Will need to replace control. Schedule return for Wednesday the 8th. Spoke with customer on failure. ; ordrng 1 W11481107 (Control)"

We serviced a

WHIRLPOOL WASHER

Model n/a

Near Georgetown, TX 78628

Jonathan S

Job Details: 06/02/2022

"Arrived on site for stacked washer door not unlocking. Inspected unit and work area. Unable to get model and serial number, due to unit being stacked. Reached out to service team to identify unit and service pointer for issue to attempt to preorder parts needed. Will need 2nd tech on site to remove dryer to service unit. ; ordrng 1 W11574590 (CCU) and 1 W11574592 (Control) and 1 W10597311 (Pressure sensor) and 1 W10676317 (Pressure hose)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Andice, TX 78628

Jonathan S

Job Details: 06/02/2022

Arrived on site to install previous diagnosed part. Found roller did not fit in housing. Found rear roller was order. Will need to order correct roller. Schedule return for Wednesday the 8th. ; ordrng 1 WPW10475495

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JS0

Near Taylor, TX 76574

Kimo

Job Details: 06/02/2022

Arrived onsite to inspect a range with cracked cooktop. Upon inspection I found the cooktop damaged. I found no signs of impact damage on the glass. See pix for what damage looks like. I am ordering 1x cooktop (black). Office to reschedule ; ordrng 1 W11175876 (Cooktop)

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FS2

Near Austin, TX 78758

Matthew

Job Details: 06/02/2022

Arrived onsite for range powering on and off on its own. Customer has video. Stored error code for keypad failure and internal board failure. Ordering main control and keypad for repair. Office to reschedule.; ordrng 1 W10894098 (Control)

We serviced a

WHIRLPOOL RANGE

Model WGE745C0FS01

Near Pflugerville, TX 78660

Matthew

Job Details: 06/02/2022

Arrived onsite for range element not functioning. Upon arrival customer stated LF burner not working properly. Only the inner coils are working not the outer duel section. Exposed element and found LF element visibly failed . Will need replacement. LF element was RWO. Tested other elements and found all working. Office to reschedule. ; O-emld tckt

We serviced a

SAMSUNG DRYER

Model DV48J7770EP/A2

Near New Braunfels, TX 78132

Andrew

Job Details: 06/02/2022

"Arrived on site to test unit for not turning and not heating. Found previous company damaged door switch. Also found blown thermal fuse. Recommend replacing cutoff, thermal, heater and door switch. Need to run vent test to ensure unit is also venting properly. Office to reschedule. ; ordrng 1 DC47-00016A (Thermal fuse) and 1 DC96-00887C (DC96-00887C) and 1 DC64-00828B (Door switch)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near New Braunfels, TX 78132

Andrew

Job Details: 06/02/2022

Arrived on site to test unit for loud noise and not cooling properly. Found FC evap completely frosted over. Attempted to acces evap but unable to remove foam cover without causing further damage. Advised customer to defrost to be able to properly diagnose. Took resistance of thermistors from control p5 connection and both thermistors reading open. Recommend 2hrs on return visit. Office to reschedule. ; O-emld tckt

We serviced a

SAMSUNG REFRIGERATOR

Model RF261BEAESR/AA01

Near Killeen, TX 76549

Tyler

Job Details: 06/02/2022

Arrived on site for refrigerator not cooling.. upon arrival found temps at 55/0. Found no signs of defrost issues. Found all fans runnning as well as the compressor. Found large wet spot on back of unit behind the rc. Also found inner side of rc liner with same ice formation indicating liner void that cant be repaired. Will need findings reported to ahs of irreparable condition.; ordrng 1 Cnote (Needs ahs reporting)

We serviced a

WHIRLPOOL DISHWASHER

Model DU915PWPS2

Near Killeen, TX 76549

Tyler

Job Details: 06/02/2022

"Arrived on site for dishwasher not operating. Upon arrival comfirmed polarity and power supply from outlet. Found fuse blown on acu. Tested ACU with fuse tester and found control failing. Found ACU cant be reliably repaired. Need findings reported to ahs. Cal complete 8546514 control, 675813 fuse ; ordrng 1 8546514 (Control) and 1 675813 (Fuse) and 1 Cnote (Needs ahs reporting.)"

We serviced a

FRIGIDAIRE MICROWAVE

Model FGMV174KFA

Near Copperas Cove, TX 76522

Tyler

Job Details: 06/02/2022

"Arrived on site for microwave not starting/heating. Upon arrival confirmed complaint. Found unit had stable power supply. During disassembly found multiple parts had grease build up and were cracking/breaking found all upper two door switchs failing, ui panel had broken mounts causing door not to shut fully. Also found hook latch broken with door switchs falling off. Found wall mounting bracket starting to detach from wall. Couldnt test unit further in current state. Due to current condition and amount of wear unit has taken, a safe repair cant be reliably done. Would need findings reported to ahs. Call complete ; ordrng 1 5304473811 (Overlay) and 1 5304473813 (Touch control) and 1 5304473818 (Panel) and 1 5304440289 (Latch hook) and 1 Cnote (Needs ahs reporting/cant guarantee safe repair)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Killeen, TX 76543

Tyler

Job Details: 06/02/2022

"Arrived on site for refrigerator not cooling. Upon arrival confirm complaint and found a massive ice blockage completely covering the RC ev coil. Found unit was also causing deli drawer not to fully close due to ice blockage. After testing RC/FC thermos and found the following results: Rc 7.1k, fc 12.7k. Temperatures on arrival were at 60? and 20? in RC and FC. Called techline and spoke with Drew sr#7733794340. Was instructed due to condition of you unit the following parts we need to be ordered fromService pointer: w11092686, Food grade rkv, drip pan, hv control, ui control, thermistors, and harness. Office to reschedule once availability of parts is known and defrost has been performed; ordrng 1 W10843055 (Hv control) and 1 W11457241 (Drip pan) and 1 w11092686 (Parts from service pointer) and 1 Unknown (Food grade rkv) and 1 Unknown (Shims) and 1 Cnote (Please read att note for rescheduling)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Austin, TX 78756

Leonardo

Job Details: 06/02/2022

Arrived on site to test unit for unit leaking. Test unit and found unit leaking from tub. Tub is damaged ordering new tub. ; ordrng 1 W11513977 (Tub) and 1 2hour (2 hour)

We serviced a

KITCHENAID ICE MACHINE

Model KUID308ESS1

Near Austin, TX 78734

Brandon

Job Details: 06/02/2022

"Arrived onsite for customer complaint of noise issues and not making ice, found failed compressor and possibly condenser fan motor. Ordering compressor, filter drier, access valve, and fan motor ; ordrng 1 WPW10605286 (Compressor) and 1 W10913906 (Access valve) and 1 Cnote (Non UV drier) and 1 Cnote (2 hour job) and 1 Cnote (SS tech) and 1 Cnote (Office to reschedule) and 1 W10124096 (Condenser fan motor)"