Service History 536 - Appliance Express

We serviced a

WHIRLPOOL OVEN

Model WFE320M0JS0

Near Burnet, TX 78611

Cliff

Job Details: 10/07/2021

Arrived on site to diagnose a range that is not cooking properly. Found oven sensor not wired properly and rewired sensor. All is working properly at this time.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Austin, TX 78728

David Z

Job Details: 10/07/2021

"Arrived on site to diagnose refrigerator with ice and frost in the FC. On arrival customer advised me the door was left open. I let them know an open door creates air and moisture leaks and this causes the icicles and frost. Advised this will not da,age the unit and it just needs to be cleared out. Most of the frost was gone but the time I got there. Unit working as designed, advised on greasing rails if they make any noise due to moisture. Call complete."

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US6HS00

Near Pflugerville, TX 78660

Jimmy J.

Job Details: 10/07/2021

Arrived on site to install previously diagnosed part. Removed burner head and installed new burner head. Job completed.

We serviced a

KITCHENAID OVEN

Model KEBS109BSS00

Near Austin, TX 78759

David Z

Job Details: 10/07/2021

"Arrived on site to diagnose oven that has no power at console. On arrival found panel out, and buttons unresponsive. Unit failed while it was off. Removed console and tested thermal fuse. Found thermal fuse open. Replaced thermal fuse and verified unit is powering on and working as designed. Tested unit on bake and verified proper heating.

We serviced a

KITCHENAID OVEN

Model KOSE500ESS02

Near Cedar Park, TX 78613

David S

Job Details: 10/07/2021

Arrived on site for oven display not working. I the unit and work area. I found the thermal fuse open. I replaced the thermal fuse. I inspected the hinges and found them in good condition. I found the oven gasket flat and allowing air to pass through. I reshaped the oven gasket. I replaced the thermal fuse and the oven works as designed job complete.

We serviced a

WHIRLPOOL OVEN

Model WFE550S0HZ1

Near Buda, TX 78610

Leonardo

Job Details: 10/07/2021

"Arrived on site to test unit for buzzing sound,tested unit found error code F6E1, oven over temp, thermostat not reading correct ohms and control board, replaced control board and thermostat, tested unit to 350 degrees, unit running as designed job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Manor, TX 78653

Matthew

Job Details: 10/07/2021

Arrived onsite for refrigerator icemaker not producing ice. Upon arrival put unit in diagnostics and tested ice maker and fill. Harvest test passed but fill did not. Could here valve energize but no water. Disassembled ice compartment and found frozen fill tube. Thawed tube and tested. Heard slight sputtering during fill. Also noticed change filter light on. Filter could be effecting ice tray fill. Recommended customer replace filter. Unit is functioning properly. Job complete

We serviced a

WHIRLPOOL RANGE

Model WFG371LVS1

Near Georgetown, TX 78628

Jonathan S

Job Details: 10/07/2021

"Arrived on site for range oven not igniting. Inspected unit and work area. Found 3 of the 4 burner caps incorrect Tested operation and found harness grounded to frame and spark not reaching burner. Will need to replace burner caps and harness. ; ordrng 1 WPW10169974 (cap-burner LR) and 2 WPW10183368/QTY2 (BURNER CAPS RF,LF)s and 1 WPW10701462 (harns-wire)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Round Rock, TX 78681

David S

Job Details: 10/07/2021

Arrived on site for ice maker not producing. We inspected the unit and work area. We spoke to the customer and found out the ice maker does work it just seems slow. We gained access to thebice maker and put it through a harvest and fill cycle. We found the ice maker working and filling as designed. We preformed a temp test in the freezer and found it at dropping below 2 degrees. We found the freezer packed full. I recommened setting the freezer temp the the coldest setting and to monitor the ice production. The unit is working as designed. Job complete.

We serviced a

AMANA RANGE

Model ACR4303MFW4

Near Smithville, TX 78957

Matthew

Job Details: 10/07/2021

Arrived onsite for range not reaching temperature. Upon inspection found sensor out of range at room temp. Replaced sensor and tested. Found unit still not reaching temperature and shutting off.

We serviced a

WHIRLPOOL COOKTOP

Model KCGC506JSS00

Near Andice, TX 78628

Jonathan S

Job Details: 10/07/2021

"Arrived on site for cooktop rear trim not aligned with side trim. Inspected unit and work area. Removed rear trim and found square and not damaged. Reinstalled trim and found same results. Pulled google image of model and found unit is designed that way. Shown customer image. Tested operation, all tested good."

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC48QMS03

Near Salado, TX 76571

Lou

Job Details: 10/07/2021

"Arrived on site to inspect refrigerator FC lights and ice/water dispenser not working. Upon further inspection, The customer advised that at the previous service call, there was a pop and soon after the tech left, the FC lights and the dispenser stopped working. I tested voltage to the left FC door switch and found none. Tested the switch and it is good. Removed the main control and found a burn out spot in between the P4 & P5 connectors (photo). I removed and replaced the control kit and retested and unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

KITCHENAID DISHWASHER

Model KDTE104EWH0

Near Hutto, TX 78634

Jimmy J.

Job Details: 10/07/2021

Arrived on site for its not cleaning the dishes. Placed in diagnostics and got F9E1. Inspected diverter and it was secured properly. Tested diverter motor and it had failed. Removed sump and motor and installed new sump and motor. Ran through diagnostics again and it completed all cycles as designed. Heating element sizzled water. No leaks detected. Job completed.

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW2

Near Elgin, TX 78621

Matthew

Job Details: 10/07/2021

Arrived onsite for washer making noise during spin. Upon arrival put unit in diagnostics and found no stored error codes. Ran auto test and heard squealing sound in spin. Isolated spin test and squealing was in the first 5-10 seconds of the spin then stopped. Found belt was slipping. Replaced cam for ware marks and belt. Tested unit and squealing went away. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDEM01

Near Bastrop, TX 78602

Matthew

Job Details: 10/07/2021

Arrived onsite for refrigerator not cooling in either section. Upon arrival unit was unplugged. Before plugging in connected unit to amp meter. Powered unit and recorded 7 amp while running. High amp draw suspected of sealed system issue. After about 15 minutes compressor was warming up. Checked RC evaporator compartment and found coils developing frost. Unit seemed to be cooling. Valve switched to FC and began to cool. Still running at 7 amps. Told customer that temperature would have to be monitored to confirm a sealed system issue or possibly electronic issues. Placed a bottle of water in freezer to monitor. Customer will call in the morning/afternoon to verify of bottle froze. If not a sealed system repair may be needed to replace the compressor . Ordering parts that may be needed. Will need AUTHO if moving forward.; ordrng 1 W10832994 (compressor) and 1 W11492867 (FC EVAPORATOR ) and 1 W11506635 (ACCESS VALVE ) and 1 WPW10143759 (dryer) and 1 WPW10608485 (evaporator)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX7355DHZ00

Near Georgetown, TX 78628

Jonathan S

Job Details: 10/07/2021

"Arrived site for refrigerator not dispensing water. Inspected unit and work area. Found off brand water filter in place. Removed water filter and installed bypass and found dispensing water. Found customer on home filtration system. Informed customer that he does not need filter in place due filtration. Unit tested good, no water leaks detected during service."

We serviced a

WHIRLPOOL MICROWAVE

Model KOCE900HSS02

Near Spicewood, TX 78669

Leonardo

Job Details: 10/07/2021

"Arrived on site to install previously diagnosed control board, appliance manager, and UI, installed parts UI is programmed incorrectly, unit still has error F6E8, need UI,fuse,electronic control board, light transformer and switch harness to complete job, need two techs at to remove oven, office to reschedule ; ordrng 1 W11325789 (Electronic control board) and 1 W11238401 (Light transformer) and 2 W11188752 (Fuse)s and 1 W11356970 (Wire harness) and 1 Twomenjob (Two men job)"

We serviced a

KITCHENAID MICROWAVE

Model KMHS120KPS0

Near Round Rock, TX 78681

Wesley

Job Details: 10/07/2021

Arrived onsite to replace vent fan. Found additional cooling fan not working causing the thermostat on the magnetron to fail. Advised customer on needed repair. Ordering cooling fan motor. Replaced control ; ordrng 1 W11230994 (Cooling fan motor)

We serviced a

KITCHENAID REFRIGERATOR

Model KFXS25RYMS4

Near Buda, TX 78610

Brandon

Job Details: 10/07/2021

"Arrived on site to replace evaporator, compressor, filter drier and coupler, after replacing, unit tested good.

We serviced a

WHIRLPOOL DRYER

Model WED7300DW2

Near Maxwell, TX 78656

Noah D

Job Details: 10/07/2021

"Arrived on site to inspect unit for not opening normally due to a broken handle. Upon inspection found the handle broken off causing issue, replaced handle and tested. Complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS04

Near Austin, TX 78750

David Z

Job Details: 10/07/2021

Arrived on site to follow up on refrigerator with no cool in RC. Replaced evap cover to resolve due to icing issue. Replaced and checked all fans and connections. Verified unit working as designed. Call complete.

We serviced a

KITCHENAID ICE MACHINE

Model KUID308ESS2

Near Austin, TX 78731

Luis

Job Details: 10/07/2021

"Arrived on site for thin ice. Ran diagnostics found weak water flow entering reservoir with filter removed,diagnosed a defective water valve. Replaced water valve ran diagnostics good water flow checked drainage good no leaks."

We serviced a

AMANA DRYER

Model NED4655EW1

Near Liberty Hill, TX 78642

Cliff

Job Details: 10/07/2021

Arrived on site to diagnose a dryer that was making unusual noise. Tested all parts and components and found no failures to unit at this time. No further repairs needed.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Liberty Hill, TX 78642

Cliff

Job Details: 10/07/2021

Arrived on site to diagnose a washer that is shaking during spin. Tested unit and found no failures to unit at this time and advised customer on best loading procedures and cycles to use for best performance. No leaks were found at time of service.

We serviced a

JENN-AIR OVEN

Model JJW2427DS00

Near Round Rock, TX 78664

Wesley

Job Details: 10/07/2021

Arrived onsite and found unit operating with stuck key error. Reset did not change function nor did securing harness. Will need console to repair. Office to reschedule. Office to reschedule.; ordrng 1 W11232102 (Console)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Georgetown, TX 78633

Lou

Job Details: 10/07/2021

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I found some cubes in the ice bin and the freezer temp set at 4 on the door. Inspected the harness at the bottom left door hinge and it was good. Placed unit in diagnostics and tested the ice maker and it harvested as designed. Tested the fill tube and it failed. I checked the fill tube at the bottom left door hinge and found the tube frozen. Once I took the unit out of diagnostics, I set the temp settings to 2 and recommended that the customer allow the tube to defrost over the next few days and if they continue to have issues to schedule service at which time a new door will need to be ordered. I advised the customer that placing the FC settings above 3 will cause the tube to freeze. While inspecting the unit with the FC door open, the fill tube had already began to defrost. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model EL88TRRWS

Near Austin, TX 78747

Brandon

Job Details: 10/07/2021

"Arrived on site to replace defrost timer and bi metal, after replacing, unit tested good.

We serviced a

GE DRYER

Model GTD75ECSL0WS

Near Georgetown, TX 78626

Tommy

Job Details: 10/07/2021

"Arrived onsite for dryer not starting. Upon arrival found unit has correctly voltage coming on unit will attempt to start but voltage never leaves control unit does not spin nor heat, didnt find thermistors damaged stopping unit from heating. Ordering unit control as control is not communicating throughout machine.; ordrng 1 WE04X29098 (Control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM00

Near Georgetown, TX 78626

Tommy

Job Details: 10/07/2021

Arrived onsite for refrigerator having defrost issue. Found upon arrival unit was struggling as thermistor and control were reading incorrectly.

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC48QMS01

Near Austin, TX 78735

Luis

Job Details: 10/07/2021

Arrived on site for light issues. Found cam door to arm extension damaged screw hole stripped and damaged

We serviced a

WHIRLPOOL FREEZER

Model WZF34X18DW04

Near Kyle, TX 78640

Robert

Job Details: 10/07/2021

Arrived on call for complaint of ice buildup bottom center. Found the door defective seal track miss shaped not allowing door to seal properly. Ordered replacement door. ; ordrng 1 W10746783 (Door)

We serviced a

KITCHENAID COOKTOP

Model KECD866RSS01

Near Georgetown, TX 78628

Jonathan S

Job Details: 10/07/2021

"Arrived on site for cooktop front left burner will only work on high. Inspected unit and work area. Gained access to burners and switches. Measured resistance on switch and found failed switch. Removed failed switch and installed new. Assembled unit and tested operation. All tested good.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Austin, TX 78736

Luis

Job Details: 10/07/2021

"Arrived on site for cooling complaint. Temp in fresh food reading 39? freezer reading 27? per customer unit will cool down to 0? over night ran diagnostics fresh food thermistor reading 45 and freezer reading 49 fan powered on and compressor. Ordering harness that include thermistors and control found damaged gasket will also place on order ; ordrng 1 W10911102 (Fzr harness) and 1 W10830162 (Gasket), states that autho needed"

We serviced a

WHIRLPOOL WASHER

Model WFW70HEBW0

Near Austin, TX 78749

Kevin

Job Details: 10/07/2021

"Arrived on site and inspected washer and found Control Lock is on. Cleared Control Lock and Cleared all error codes in diagnostic cycle. washer is now operating properly took a short video and sent it to PR of washer running a quick cycle.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ1

Near Leander, TX 78641

Kayman

Job Details: 10/07/2021

Arrived onsite for microwave with hood light that wont turn off. Upon inspection I confirmed the complaint. I accessed the light socket and found one of the connectors black. I inspected the connector and it did not look damaged. I accessed the control and found the chipset for the light had broken or popped and was constantly feeding voltage to the light. I replaced the control and tested the unit. The unit is working as designed at this time. Job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN402ESS01

Near Austin, TX 78733

Kevin

Job Details: 10/07/2021

"Arrived on site and inspected refrigerator and found fresh food section is 52? and freezer is 40? sent one picture of evaporator to LM, ordering compressor, dryer, evaporator, drain pan, stub, and starter kit. Refrigerator is still under manufacturer warranty for sealed system repair.; ordrng 1 8201675 (Compressor) and 1 W10915406 (Evaporator) and 1 W10735008 (Heater pan) and 1 W10143759 (Dye drier) and 1 8201786 (Start device) and 1 Wpsav4 (Stub)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE104ESS4

Near Smithville, TX 78957

Matthew

Job Details: 10/07/2021

Arrived onsite to replace previously diagnosed parts. Replaced link kit and left spring. Tested unit and unit is functioning properly. Allowed customer to try and was satisfied. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model KFIS20XVMS11

Near Bastrop, TX 78602

Matthew

Job Details: 10/07/2021

Arrived onsite to replace previously diagnosed parts. Replaced main control. Programmed control for unit. Unit is functioning properly. Job complete

We serviced a

GE DRYER

Model GTD42EASJ2WW

Near Cedar Creek, TX 78612

Matthew

Job Details: 10/07/2021

Arrived onsite for dryer making noise when in use. Upon inspection found worn slides. Replaced slides and tested. Unit is not making noise. Job complete

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Niederwald, TX 78640

Leonardo

Job Details: 10/07/2021

"Arrived on site to test unit for range not heating correctly, tested unit found oven calibrated to -20 degrees, advised customer how to calibrate oven properly, calibrated oven to 0 degrees, preheat oven to 350, sensor was reading 400 at preheating, job complete"

We serviced a

KITCHENAID COOKTOP

Model KICU509XSS00

Near Georgetown, TX 78633

Lou

Job Details: 10/07/2021

"Arrived on site to inspect cooktop not working. Upon further inspection, I found the unit turned on at the breaker but the unit was non-responsive. I turned the power off at the breaker and disassembled the unit and found one of the relays burnt out and one of the fuses blown. Module is covered under one year parts warranty; therefore, I removed and replaced the module and programmed it. Once programmed, I tested and unit is operating as designed. Also, I found unit is on a dedicated circuit as it wasnt last service call. Job completed."

We serviced a

AMANA COOKTOP

Model AGC6540KFS00

Near Austin, TX 78703

Jacob

Job Details: 10/07/2021

Dropped off knobs for the customer in front of the door on a chair. Took pics of the knobs dropped off. No issues at this time. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FNAM01

Near Georgetown, TX 78628

Jonathan S

Job Details: 10/07/2021

"Arrived on site for refrigerator that is located in garage. Inspected unit and work area. Found components running properly at time of service. Powered unit off and on and found unit running as designed. Found temperatures correct. Customer had picture of frost buildup in front of FC. Inspected seal and door operation, found door sealing. Informed customer that possible door was not closed on the way and caused frost buildup in front. Also spoke to customer on location requirements and what to expect on summer days. All tested good, no water leaks detected during service."

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Dripping Springs, TX 78620

Leonardo

Job Details: 10/07/2021

"Arrived on site to test unit for console not working, tested found console not responding to some commands, replaced console, unit now working as designed, job complete"

We serviced a

KITCHENAID DISHWASHER

Model KUDC10FXSS5

Near Austin, TX 78759

David Z

Job Details: 10/07/2021

Arrived on site to diagnose dishwasher with no power.

We serviced a

WHIRLPOOL ICE MACHINE

Model KUIX505ESS2

Near Lakeway, TX 78734

Brandon

Job Details: 10/07/2021

"Arrived on site to replace failed valve, after replacing, unit tested good.

We serviced a

WHIRLPOOL WASHER

Model WTW5800BW0

Near Spicewood, TX 78669

Brandon

Job Details: 10/07/2021

"Arrived on site for customer complaint of unit not leaking oil and having a smell, found failed gearcase and washplate seized onto gearcase, needs gearcase and washplate. Ordering parts ; ordrng 1 WPW10215115 (Washplate) and 1 W10528947 (Hub)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Elgin, TX 78621

Matthew

Job Details: 10/07/2021

Arrived onsite for refrigerator not cooling in both sections. Inspected unit and found fans running but compressor not running. Recorded.04 amps and cold to the touch. Customer stated has not cooled since day one. Used truck stock start relay but did not correct the issue. Ohmed windings and common to run showed OL at times and a second reading showed resistance fluctuations from 123-.2 ohms. Suspected bad compressor. Will need sealed system technician scheduled for two hrs. Office to reschedule. ; ordrng 1 W10507884 (compressor) and 1 W11506635 (ACCESS VALVE ) and 1 WP2188822 (evaporator) and 1 WPW10143759 (dryer) and 1 WPW10197428 (start relay)

We serviced a

AMANA RANGE

Model ACR4303MFB1

Near Leander, TX 78641

Kayman

Job Details: 10/07/2021

Arrived onsite for range with front left burner not heating correctly or not at all. Upon inspection I found the burner would either not cycle or not come on at all. I accessed the infinite switch and found a char mark on the outside of the switch. I inspected the switch further and found the inside of the switch also charred. The unit is working as designed at this time. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM05

Near Leander, TX 78641

Tommy

Job Details: 10/07/2021

Arrived onsite for refrigerator not dispensing. Upon arrival found unit building lost water over the weekend allowing air into line. Tested unit and got air out unit is now dispensing as designed. Job Completed.

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS0

Near Jarrell, TX 76537

Lou

Job Details: 10/07/2021

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS04

Near Austin, TX 78704

Luis

Job Details: 10/07/2021

"Arrived on site. Forced water fill from icemaker found circuits breaker tripped,smoke from icemaker and freezer light switch failed. Replaced icemaker,switch,jumped water valve from house circuit water valve energized and didnt trip breaker no power at freezer light replaced control. Ran icemaker through a cycle water valve not energized replaced evaporator harness and main harness in compressor compartment,ran icemaker through a cycle water filled icemaker"

We serviced a

WHIRLPOOL RANGE

Model WFG515S0ES1

Near Leander, TX 78641

Kayman

Job Details: 10/07/2021

Arrived onsite for range with burners and oven intermittently not igniting and gas smell occurring. Upon inspection I confirmed the complaint. I found the 2 front burners would intermittently spark down towards the base instead of the cap and not ignite. I found the oven ignitor would intermittently spark from the rear of the ignitor and not always from the stem as designed. order the 2 front burners and bake ignitor to return and replace. ; ordrng 1 W11161843 (Harness) and 2 WPW10515455 (Burner head)s and 1 WPW10183375 (Caps)

We serviced a

MAYTAG WASHER

Model MVWB765FW2

Near Hutto, TX 78634

Jimmy J.

Job Details: 10/07/2021

"Arrived on site for Dispensers on machine not dispensing anything, water is not draining after cycle. Placed in diagnostics and F8E1, F3E2, F0E4 came on. Tested resistance at the valve harness and it was out of range. Made sure customer understood to load washer in loose heaps around basket to ensure the washer does not get an unevenly distributed load which will cause the washer to cancel the wash cycle completely. Explained having a load with only one or two items even a small load can cause the wash to cancel."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ04

Near Austin, TX 78759

David Z

Job Details: 10/07/2021

"Arrived on site to diagnose refrigerator with a stuck water filter. On arrival tried to remove filter and found it almost cemented in. Found water pressure is super high causing a ton of resistance. Relieved pressure and was able to remove filter. Customer is aware of the high pressure and is having a reducer installed for the house. Unit is now working as designed, customer is resolving the houses high pressure. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB329DMBM01

Near Austin, TX 78721

Scott

Job Details: 10/07/2021

"Arrived on site for upper unit not cooling . Found ice building up in read wall of freezer . Fan and dampener working properly . Found freezer door not sealing properly . Ordering rails , gasket and silicone . No water leaks , call to set return ; ordrng 2 Whitesilicones and 1 W10443312 (Fz gasket) and 1 WPW10120018 (Rails)"

We serviced a

WHIRLPOOL DRYER

Model LDR3822PQ3

Near Whitney, TX 76692

Jonathan M

Job Details: 10/07/2021

We serviced a

WHIRLPOOL DISHWASHER

Model MDB8959SKZ0

Near Austin, TX 78739

Jacob

Job Details: 10/07/2021

Arrived onsite to replace tub and sump and motor. Replaced both parts. Tested the unit. Unit tested good. No leaks at this time. Job complete

We serviced a

FRIGIDAIRE DISHWASHER

Model FFID2426TB1A

Near Georgetown, TX 78628

Lou

Job Details: 10/07/2021

"Arrived on site to install previously diagnosed and ordered parts. Due to the drain pump failure and the drain hose being badly clogged, I removed and replaced the drain pump,and hose and tested. Unit is operating as designed. No water leaks observed during service.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Austin, TX 78738

Robert

Job Details: 10/07/2021

Arrived on call for complaint of top rack falling. Found the rack damaged. Installed adjuster kit to correct rack issue.

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW1

Near Austin, TX 78745

Kevin

Job Details: 10/07/2021

"Arrived on site and replaced cam kit and actuator, gearcase wasnt ordered. If issue happens again. Preorder Gearcase, cam kit, actuator, belt, and washplate. 5 parts to preorder, job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHZ00

Near Austin, TX 78730

Luis

Job Details: 10/07/2021

"Arrived on site for no water or ice. Tested dispenser no water,removed unit from enclosure found kinked water line,adjusted water line to prevent kink tested water dispenser passed good water flow,ran icemaker fill passed.

We serviced a

JENN-AIR REFRIGERATOR

Model JB36NXFXRE01

Near Austin, TX 78734

Robert

Job Details: 10/07/2021

Arrived on call for complaint of some lights not working. Will need to return with modules; O-emld tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ01

Near Austin, TX 78729

David Z

Job Details: 10/06/2021

"Arrived on site to diagnose refrigerator not cooling in either compartment. On arrival found RC at room temp, FC barely cool. Found incomplete frost pattern. Checked compressor and found it very hot and producing no cool. Ordering sealed system parts to resolve. Office to schedule sealed system. ; ordrng 1 WPW10143759 (Drier) and 1 W11506635 (Access valve) and 1 W10507884 (Compressor) and 1 WP2188823 (Evap)"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Andice, TX 78628

Tommy

Job Details: 10/06/2021

"Arrived onsite for previously diagnosed parts. Upon arrival found unit console scratched, panel dented both encaps scratched and top scratched.; ordrng 1 WPW10535710 (Cooktop) and 1 W10873109 (Endcap) and 1 W10873107 (Encap) and 1 W11097777 (Console)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Georgetown, TX 78626

David S

Job Details: 10/06/2021

Arrived on site for dishwasher leak water. Inspected unit and work area. Gained access to the inside of unit and ground heating element bushings torn causing the leak. Found service pointer forth is. Found the service pointer and installed new element and tested unit for leaks by putting it through a diagnostics cycle. Found no leaks after repair. Job complete.

We serviced a

JENN-AIR MICROWAVE

Model JMC8130DDB

Near The Hills, TX 78738

Brandon

Job Details: 10/06/2021

"Arrived on site for customer complaint of right side latch broken, found broken latch parts, spring, pin, door frame. ; ordrng 1 53001221 (Spring) and 1 53001287 (Door frame) and 1 53001281 (Pin) and 1 53001220 (Latch) and 1 Cnote

We serviced a

AMANA DRYER

Model NED4655EW1

Near Austin, TX 78724

Matthew

Job Details: 10/06/2021

Arrived onsite for dryer with intermittent power. Upon inspection found failed terminal block. Replaced block and tested. Unit is now functioning properly. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Cedar Park, TX 78613

Justin

Job Details: 10/06/2021

Arrived on site to install previously diagnosed parts. I installed the new fill tube and then tested the unit. The unit is now working as designed. Call complete.

We serviced a

JENN-AIR REFRIGERATOR

Model JS48PPDUDE01

Near Horseshoe Bay, TX 78657

Cliff

Job Details: 10/06/2021

Arrived on site to diagnose a refrigerator with an ice door not closing. Found ice door sticking causing it to not fully close. Ice door and motor will need to be replaced to complete repairs.; ordrng 1 WPW10504458 (Door)

We serviced a

KITCHENAID DISHWASHER

Model KUDE70FXSS5

Near Georgetown, TX 78628

Lou

Job Details: 10/06/2021

"Arrived on site to inspect dishwasher filling with water when not in use. Upon further inspection, I found the unit turned off and the water source turned off. Customer advised that water was coming out of the spray arms. I turned the water on and water began to immediately fill the tub even with the power to the unit turned off. I removed the valve and found a large amount of debris inside the screen. I replaced the valve and retested and unit is operating as designed. No water leaks observed at the end of service, job completed."

We serviced a

WHIRLPOOL WASHER

Model LSB6300LW2

Near Cedar Park, TX 78613

Justin

Job Details: 10/06/2021

"Arrived on site for a washing machine with a burn smell and not draining. Upon arrival the customer stated that the unit would not spin and drain, but will make a sound like it is trying to. I gained access to the bottom of the unit and found the motor burned out, and the gearcase with major oil. I also found the tub seized and completely unable to move. Due to this the gearcase and motor will both need to be replaced.

We serviced a

AMANA DRYER

Model NED4655EW1

Near Temple, TX 76502

Tali W

Job Details: 10/06/2021

On site for dryer not heating properly and needing 4 prong cord. Replaced cord from personal truck stock. Found timer was defective not advancing properly. Replaced timer. Unit now functioning as designed. Call complete

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Waco, TX 76710

Jonathan M

Job Details: 10/06/2021

"Arrived on site for a washing machine that won?t start. Inspected unit and work area. The customer advised that sometimes the unit was going to sensing and then stop but other times they?ll press the start button and it just beeps at them. Ran the unit to diagnostics and found an F2 E1 (UI stuck key), F5 E1 (lid switch fault), and F0 E5 (off balance load) error codes. Tested the lid lock assembly and found the bed luck assembly working most of the time but having an issue locking at one point. Had a customer run a set of laundry and found the user interface not excepting certain selections specifically starting the cycle. Ordering UI console and lid lock assembly for return visit.; ordrng 1 W10810403 (lid lock assy) and 1 W11135391 (console)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ07

Near Killeen, TX 76549

Job Details: 10/06/2021

Arrived on site to install previously ordered control board. Unit had been uninstalled so the control was simple to access. R&R it and unit tested properly. Job complete

We serviced a

WHIRLPOOL DRYER

Model LER3624PQ0

Near Copperas Cove, TX 76522

Job Details: 10/06/2021

"Arrived on site and inspected dryer not starting. Confirmed the complaint and found the pts, thermal fuse and door switch were all defective. R&R all and unit tested as designed. Job complete"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS

Near Killeen, TX 76542

Tyler

Job Details: 10/06/2021

Arrived on site for dishwasher leaking water. Upon arrival I confirmed complaint but found no errors in diagnostics. Upon further inspection I found leak coming from heater mounts. Heater was completely missing metal rings that hold down tub seals. Replaced heater reassembled and tested unit found unit had no leaks during tests. Call complete

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0AS01

Near Killeen, TX 76549

Job Details: 10/06/2021

"Arrived on site and inspected with no power confirmed the complaint access the fuse had no continuity, which was causing the malfunction. Removed and replaced, reassembled and unit now works as designed.

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near McGregor, TX 76657

Jonathan M

Job Details: 10/06/2021

"Arrived on site for a dryer that will not heat. Inspected unit and work area. Confirm with the customer complaints. Checked voltage at the terminal block and found 120 V from L1 to neutral, 7 V from L2 to neutral, and 107 V from L1 to L2. Checked voltage at the wall and confirmed the same voltage. Advise the customer that their issues with an electrical supply issue. Customer will need an electrician to fix the electrical supply. Call complete."

We serviced a

GE OVEN

Model JTP30SM1SS

Near Belton, TX 76513

Tyler

Job Details: 10/06/2021

Arrived on site for wall oven shutting down during use. Upon arrival found no error codes stored in diagnostics. After further inspection I found power cord secured properly and found no voltage drops during tests between L1&2 to neutral. Would find between first 3-5 minutes after oven is turned on that the main control wouldnt reboot but instead just turn off baking/broil and show the clock display in standby mode. I found main control failing.; ordrng 1 WB49T10037 (Main control plus ui kit)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHV02

Near Temple, TX 76502

Tali W

Job Details: 10/06/2021

On site for fridge making loud noise. FC temp 2 degrees. Found evidence of ice build up around FC evap causing noise from fan blades hitting ice. Evaporator had even frost pattern. Thermistor 3.7 around 60-65 degrees and 1.5VDC from main control. Bimetal was closed. Heating element 30ohms and did turn on in diagnostics. Fan is operating. Ordering UI control. Office to reschedule when part availability is known. ; ordrng 1 W11387386 (UI) and 1 W10316760 (Thermistor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS04

Near Crawford, TX 76638

Jonathan M

Job Details: 10/06/2021

Arrived on site for refrigerator that?s not cooling the refrigerator section. Inspected unit and work area. Confirmed customers complaint and found a defrost issue in the refrigerator section. Disassembled unit and replace the evaporator cover. Steamed off excess frost and reassembled the unit. Tested the unit and diagnostics checking the refrigerator compartment thermistors and evaporator fan. The unit is now working as designed. Call complete.

We serviced a

WHIRLPOOL WASHER

Model MVWB865GW0

Near Salado, TX 76571

Tyler

Job Details: 10/06/2021

"Arrived on site for washer not filling or cycling. Upon arrival I entered diagnostics and found the following errors: F8e1, f2e1, f3e2, f0e3. Upon further inspection I found during diagnostics that inlet valves werent opening when 120v was applied. Found inlet valve had failed.Installed valve reassembled and tested unit. Found no leaks and washer functioning as designed. Call complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ3

Near Killeen, TX 76549

Job Details: 10/06/2021

"Arrived on site and inspected microwave humming and not heating. Confirmed the complaint and suspected the issue to be the magnetron, capacitor and diode.

We serviced a

WHIRLPOOL FREEZER

Model KRMF706ESS01

Near Waco, TX 76710

Jonathan M

Job Details: 10/06/2021

"Arrived on site for a refrigerator that?s not cooling. Inspected unit and work area. The customer advised that they had a parts and labor concession given by whirlpool. Checked entitlement and found the parts authorization (KZ55S00DPL1). Found unit running but no cool. Hooked up my gauges to the unit and found the unit at 50 psi on the high side and -20 on the low side. When the unit was disconnected and idle, found the unit sitting at zero psi on both sections. Charged the unit with a little bit of refrigerant and found a leak at the lower side port. Replaced the dye dryer and coupler and ran the unit under a vacuum. The unit held pressures for 15 minutes. Charged the unit and found the unit running at 175 psi on the high side and five psi on the low side while cooling the refrigerator. The unit is now working as designed. Call complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Waco, TX 76708

Jonathan M

Job Details: 10/06/2021

Arrived on site for dishwasher that is leaking. Inspected unit and work area. The customer advised the unit seems to be leaking from the door and that it pulses. Inspected unit and confirmed the customers complaint. Chet the lower spray arm and there appeared to be a crack in the spray arm. Replaced the lower spray arm. Tested the unit and the unit still had a leak. I checked the inner part of the door and found that the leak was coming from the dispenser. Replace the dispenser and tested the unit. The unit began to work as designed. Call complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Blanco, TX 78606

Robert

Job Details: 10/06/2021

Arrived on call for complaint of handle loose.

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2290VEM4

Near Lago Vista, TX 78645

Justin

Job Details: 10/06/2021

Arrived on site to install previously diagnosed parts. I installed the new ice maker and valve. I then tested the water dispenser in the refrigerator compartment. It now has normal water flow. I jumped the ice maker and found it now running as designed as well. No leaks observed at the time of service.

We serviced a

GE REFRIGERATOR

Model PSHF6PGZBEBB

Near Salado, TX 76571

Tyler

Job Details: 10/06/2021

"Arrived on site for refrigerator dispenser out dirt flavored water. Upon arrival confirmed complaint. After inspection of ice in bucket, both customer and I found ice had no dirt or contaminated taste. I found that water dispensed from the valve directly had no dirt/contaminated taste. But from res. Tank and beyond unit still had taste contamination from previous diagnostics. Will need office to reschedule once availability of parts is known.; ordrng 1 WR17X11440 (Res. Tank) and 1 WR17X2891 (Tube)"

We serviced a

WHIRLPOOL OVEN

Model WOD51EC7HS00

Near Marble Falls, TX 78654

Cliff

Job Details: 10/06/2021

Arrived on site to diagnose an oven that is producing heat outside the unit. Found no failures to unit at this time and advised customer on airflow to cool doors and protect electronics. No further repairs needed and all is working properly.

We serviced a

AMANA RANGE

Model AGR4433XDB2

Near Georgetown, TX 78628

Lou

Job Details: 10/06/2021

"Arrived on site to install previously diagnosed and ordered part. Due to the bake ignitor failure, I removed and replaced the ignitor and tested. Unit is operating as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS01

Near Dripping Springs, TX 78620

Brandon

Job Details: 10/06/2021

"Arrived on site to replace compressor, evaporator, filter drier, and coupler, after replacing parts, putting unit into vacuum, and recharging unit with 5oz of r134a refrigerant, unit tested good."

We serviced a

WHIRLPOOL VENTHOOD

Model KVWB606DSS3

Near Austin, TX 78739

Leonardo

Job Details: 10/06/2021

"Arrived on site to test unit for noises coming from the hood, tested unit found that the installers attached duct with long screws and they were hitting to blower blades, removed screw noticed blower blades was damaged, replaced blower, advised customer to get installers to put shorter screws, job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Leander, TX 78641

Tommy

Job Details: 10/06/2021

Arrived onsite for dishwasher not drying. Upon arrival found unit did not have rinse aid. Tested unit and found it operating as designed. Spoke with customer on importance of rinse aid. Job Completed.

We serviced a

MAYTAG DRYER

Model MED8200FC1

Near Austin, TX 78738

Brandon

Job Details: 10/06/2021

"Arrived on site for customer complaint of humming noise and not turning, found failed motor. ; ordrng 1 W11086656 (Motor) and 1 WPW10211915 (Blower)"

We serviced a

MAYTAG WASHER

Model MVWB725BW0

Near Jarrell, TX 76537

Jonathan S

Job Details: 10/06/2021

"Arrived on site for washer having LF error code. Inspected unit and work area. Performed diagnostics mode and found no water getting to unit. Found home water valve in off position. Turned water on and found hot water leaking at inlet valve, found hose loose to note valve. Tightened hose and monitored test cycle. Found unit overfilling. Checked for blockage at analog pressure hose at control and tub port. Found hot water on inlet valve assembly failed and control not reading water level.

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Blanco, TX 78606

Robert

Job Details: 10/06/2021

Arrived on call for complaint of no heat. Found the wire harness damaged will need harness to complete. ; ordrng 1 W10640709 (Harness)

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC42QTS02

Near Austin, TX 78738

Luis

Job Details: 10/06/2021

"Arrived on site. Installed updated control kit,replaced ice dispenser motor and chute door,installed new optics. Powered unit on tested ice dispenser motor passed,tested water dispenser passed and icemaker ran through a cycle and filled with water.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Leander, TX 78641

Tommy

Job Details: 10/06/2021

Arrived onsite for previously diagnosed parts. Upon arrival replaced heater and owi and proceeded to test. Found unit now operating as designed. Job Completed.

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Austin, TX 78738

Brandon

Job Details: 10/06/2021

"Arrived on site for customer complaint of top rack falling down, found the right side stop on upper rack was not in the lock position, I positioned the stop back to correct position, unit tested good."