Near Round Rock, TX 78665
Jimmy J.
Job Details: 11/10/2020
OVEN WHIRLPOOL WFG550S0HB1 Arrived on site for Oven is not igniting/lighting.Tested broiler and bake. Bake lit the first time but did not the second and third try. Broil lit first time and every time after. Replaced faulty igniter to bake element and it lit first or second click every time. Job completed
Near Buda, TX 78610
Robert
Job Details: 11/10/2020
REFRIGERATOR KITCHENAID KRMF706ESS00 Arrived on site for unit not cooling and not making ice. Inspected unit and found evap motor was worn out and not turning fan. Replaced the evap motor and tested operation. Unit is operating as designed. Job completed.
Near Dripping Springs, TX 78620
Andrew
Job Details: 11/10/2020
RANGE WHIRLPOOL WFG320M0BS3 "Arrived on site to test unit for oven not heating. Found control board not responding as it should. Replaced control board. Also found igniter not lighting. Replaced igniter, tested unit, unit works good. Job complete."
Near Austin, TX 78739
Leonardo
Job Details: 11/10/2020
OVEN KITCHENAID KFGD500ESS03 Arrived on site to test unit for shorted keypad. Test unit and found bad console. Replaced console. Test unit and unit test good job complete.
Near Austin, TX 78737
Kevin
Job Details: 11/10/2020
REFRIGERATOR WHIRLPOOL WRS571CIHW "Arrived on site and replaced damper from previous visit, job complete"
Near Round Rock, TX 78665
Jimmy J.
Job Details: 11/10/2020
RANGE WHIRLPOOL WFG320M0BB2 "Arrived on site for I have the glass window of the oven broken and the light of the oven as wellFound outer door bracket bowing and outer glass barely hanging on. Ordered bulb W1088879, mounting bracket W10883315, bracket W11389703, glass door WPW10535776, nameplate W10481443 and will return with gasket WPW10535778. ; ordrng 1 W10481433 (nameplate) and 1 W10883315 (brkt-mntg) and 1 W10888179 (bulb-light) and 1 W11389703 (BRACKET) and 1 WPW10535776 (glass-door)"
Near Austin, TX 78749
Jacob
Job Details: 11/10/2020
WASHER MAYTAG MHW5630HW1 Arrived onsite for unit not ringing out the clothes enough. Tested unit. Put unit in drain and spin. Checked existing clothes that customer had inside the unit. Checked clothes. Clothes were runged out of water as much as the washer was able to take out with no clothes having dripping water or over dampness. Unit working as designed. No leaks at this time. Job complete
Near Austin, TX 78748
Luis
Job Details: 11/10/2020
REFRIGERATOR GE GSH25JSDBSS "Arrived on site for no water dispensing. Removed connector at hinge,no flow through line to dispenser diagnosed a frozen line in freezer door,unable to install heater kit due to liner being plastic unit will need a freezer door and trim. Need AUTHO approval ; ordrng 1 WR38X23216 (TRIM) and 1 WR78X11096 (FREEZER DOOR), states that autho needed"
Near Georgetown, TX 78626
Tommy
Job Details: 11/10/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived onsite for previously diagnosed parts. Upon arrival replaced freezer light and all other lights in circuit came on correctly. Job Completed.
Near Georgetown, TX 78633
Tyler
Job Details: 11/10/2020
REFRIGERATOR AMANA 596.755024 Arrived on site to install previously diagnosed sealed system repair parts. Upon arrival and installation of the new parts I was able to recharge the system and verify that there are no leaks and that the system is now functioning 100% as designed I had from the customer to give it at least 24 hours to completely cool the fridge down to the proper temps. Call complete.
Near Round Rock, TX 78665
Paul
Job Details: 11/10/2020
BUILT IN COFFEE JENN-AIR JJB6424HL0 Arrived onsite for a coffee maker that will not advance in set up mode. I found the unit stopping in set up mode because the hot water spigot is missing. I explained this to Jill and showed her where the spigot inserts in the machine.
Near Georgetown, TX 78633
Jonathan S
Job Details: 11/10/2020
DRYER SAMSUNG DVE45N5300V/A3 "Arrived on site to install previous diagnosed part. Gained access to main control. Removed failed control and installed new. Tested operation, paused unit and found unit stopped running as designed. Powered unit off and unit stoped running as designed. All tested good.
Near Bastrop, TX 78602
David S
Job Details: 11/10/2020
ICE MACHINE KITCHENAID KUIX305ESS2 Arrived on site for ice maker making a noise. I inspected the 7nit and work area. I found the reservoir pump not sensing the water level. I replaced the pump. I tested the unit I could hear a high pitched noise coming from the water valve assembly. I replaced the water valve assembly and tested The unit it is now working as designed. No water leaks detected. Job complete.
Near Austin, TX 78717
Kayman
Job Details: 11/10/2020
DISHWASHER WHIRLPOOL WDT920FADM2 Arrived onsite to install previously diagnosed parts. I replaced the sump and motor. I tested the unit through diagnostics and it is working as designed. No leaks were detected during time or service.
Near Austin, TX 78750
David Z
Job Details: 11/10/2020
WASHER MAYTAG MVWB835DW4 "Arrived on site to diagnose washer with issue closing lid. Found lid hinge on left side broken in lid. Unit needs a new lid to resolve. ;
Near Cedar Park, TX 78613
Kayman
Job Details: 11/10/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite for dishwasher making abnormal noises. Upon inspection I found the dishwasher working as designed. I ran a diagnostics test and all functions passed I explained to the customer that the noises are normal for this machines functions. I also explained proper soap usage for the areas water hardness. No leaks were detected during time of service. Job complete.
Near Austin, TX 78731
Kevin
Job Details: 11/10/2020
REFRIGERATOR KITCHENAID KRFC300ESS01 "Arrived on site and replaced harness and evap motor recommended by techline, this did not correct issue. After 2 more techline calls they settled on the HV control board and the source of the problem. Ordering new control SR number is still SR7729214315; ordrng 1 WPW10317076 (cntrl-elec)"
Near Austin, TX 78745
Jacob
Job Details: 11/10/2020
DISHWASHER WHIRLPOOL KDPE334GPS0 Arrived onsite to replace both sides of the upper rack tracks. Replaced tracks. Tested unit. Unit test good. No issues at this time. Job complete.Job complete
Near Round Rock, TX 78681
Paul
Job Details: 11/10/2020
REFRIGERATOR KITCHENAID KRFC704FPS00 Arrived onsite for a refrigerator to replace previous diagnosed parts. I change the door bushing and it went all the way down on the existing hinge like it should. I found the hinge covers that I had fixed on one of the previous visits in good condition. I installed the correct screws in the right hinge cover. The doors are level and working as designed. Call complete.
Near Cedar Creek, TX 78612
David S
Job Details: 11/10/2020
REFRIGERATOR WHIRLPOOL WRT318FZDB05 Arrived on site for sealed system repair. I evacuated the system and replaced the compressor and installed a uv dryer and an access valve. I pulled. 30 inch vacuum and it held. I put a measured charge into the system. The unit is cooling down and pressure are at 0 psi on low and 125 psi on high. Job complete.; ordrng 1 W10891057 (coupler)
Near Liberty Hill, TX 78642
James
Job Details: 11/10/2020
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site and tested operation. Found gear case making a grinding noise in spin cycle. Found gear case has failed and oil has gotten on belt and drive pulley. Unit will need new gear-case, actuator, pulley and belt to repair. Office to schedule return services for a Monday. ; ordrng 1 CNOTE (MONDAY) and 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 W11454734 (GEAR CASE)"
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 11/10/2020
WASHER WHIRLPOOL WTW5105HW0 Arrived on site for a washer continuously giving f0e9 error code. Inspected work area and checked suspension on unit which functioned as designed. Checked for oil leak under unit and found none. Put unit into diagnostics and found no stored error codes. Ran test cycle and calibration cycle. Informed customer on user care guide for loading and soap usage. Unit working as designed. Call complete.
Near New Braunfels, TX 78130
Noah D
Job Details: 11/10/2020
REFRIGERATOR FRIGIDAIRE FFHS2611PF6 "Arrived on site to inspect fridge for cracked bracket, replaced bracket and glass inserts, no problems found. All water did not work which had changed from previous visit, diagnosed a bad valve, ordering valve. Office to reschedule ; ordrng 1 242252702 (VALVE)"
Near Leander, TX 78641
Lou
Job Details: 11/10/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site to inspect refrigerator ice maker not making ice. Upon further inspection, I placed the unit in diagnostics and checked test #56 and found E5 error for the ice maker. The ice box fan was recently replaced. I am ordering the ice maker and will return with all prescreened parts and replace the ice maker and hv control. No,water leaks observed during service.; ordrng 1 W11294907 (icemaker)"
Near West Lake Hills, TX 78746
Leonardo
Job Details: 11/10/2020
OVEN WHIRLPOOL KOSE500EBS04 Arrived on site to test unit for broiler not working after customer hearing a pop. Test unit and found connector to broiler was melted. Secured new connector to broiler test unit and unit test good job complete.
Near Lago Vista, TX 78645
Lou
Job Details: 11/10/2020
DRYER WHIRLPOOL MEDC465HW0 "Arrived on site to inspect dryer noises. Upon further inspection, the customer advised that the unit was making a loud screeching noise while operating. I turned the unit in and it was operating as designed. I lifted the top panel and removed the front panel and found a large nail tucked inside the bearing gasket. Removed the debris and also found the roller axles beginning to get gunked up and rollers not rolling very well. I removed and replaced both rollers and tension pulley and cleaned the axles and reassembled the unit and tested. Unit is operating as designed. No lint observed during service, job completed."
Near Marble Falls, TX 78654
James
Job Details: 11/10/2020
OVEN WHIRLPOOL WOD93EC7AS00 Arrived on site and tested operation. Found lower oven locked and console not responding. Tested safety fuses and found thermal fuse to control has failed. Installed new fuse and tested operation. Unit tests good. Job complete
Near Buda, TX 78610
Leonardo
Job Details: 11/10/2020
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site to replace hinge. Replaced right hinge test unit and unit test good job complete.
Near Cedar Park, TX 78613
Paul
Job Details: 11/10/2020
OVEN SAMSUNG FER300SX Arrived onsite for a range not heating correctly in bake. I found the hidden bake element open. The element needs to be replaced.I replaced the bake element and tested. The unit is working as designed. Call complete.
Near Jarrell, TX 76537
Cliff
Job Details: 11/10/2020
COOKTOP WHIRLPOOL WFE505W0HB1 Arrived on site to diagnose a range with a burner not operating properly after previous repair. Found incorrect infinite switch installed on unit. Replaced switch with proper part number and tested unit. Found all is functioning properly at this time.
Near Jarrell, TX 76537
Cliff
Job Details: 11/10/2020
REFRIGERATOR WHIRLPOOL WRT318FMDM06 Arrived on site to diagnose a refrigerator with a door gasket that is not operating properly. Found gasket misshaped. Reshaped gasket using applied heat. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78744
Luis
Job Details: 11/10/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM03 "Arrived on site for loud noise. Diagnosed noise from compressor compartment,removed cover diagnosed blade hitting condenser fan housing,adjusted housing assembly powered unit on noise no longer present"
Near Cedar Park, TX 78613
Paul
Job Details: 11/10/2020
DRYER WHIRLPOOL WED4815EW1 Arrived onsite for a dryer not heating. Ms stated the dryer is heating but it doesn’t get the clothes dry without running multiple cycles. I tested the dryer with it set to high and found the temps cycling between 120-165 degrees with the flex hose removed. With the flex hose connected the temp reached 173 degrees but the temp was dropping very slowly indicating a restriction. I found the roof vent screen clogged with lint and debris causing the issue. I explained this to the customer and referred a vent cleaning company. Call complete.
Near Pflugerville, TX 78660
Andy
Job Details: 11/10/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site for oven UI issues. Tested and inspected unit and found failed UI. Ordering needed part. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11297709 (console)
Near Cedar Park, TX 78613
Kayman
Job Details: 11/10/2020
FREEZER WHIRLPOOL WRF767SDHZ00 Arrived onsite for refrigerator with light modules out. Upon inspection and a brief conversation with the customer I found the freezer light went out first followed by the RC upper lights. There is a SP# for this so I called techline to report. Techline could not find the AUTHO # in entitlement for the repair so they transferred me over to trade care team. The trade care confirmed the coverage of the repair so I replaced the freezer module. The unit is working as designed at this time. Job complete SR#7729238486.
Near Georgetown, TX 78628
Jonathan S
Job Details: 11/10/2020
ICE MACHINE KITCHENAID KUIX505ESS1 (JO) Arrived on site for ice maker not making ice. Inspected unit and found no filter in unit. Put unit into diagnostics mode and found that the valve was letting in water slowly. Water trickling out to slow to produce ice. Installed new valve and unit began working as designed. Call complete.
Near Austin, TX 78734
Robert
Job Details: 11/10/2020
RANGE JENN-AIR JDRP436HM00 Arrived on site to inspect range for not heating up to set temperature. Inspected unit and found sensor worn out and not engaging during use. Replaced the sensor and unit is now heating properly. Unit is operating as designed. Job completed.
Near Mustang Ridge, TX 78610
Jacob
Job Details: 11/10/2020
REFRIGERATOR WHIRLPOOL WRF550CDHZ02 Arrived onsite for ice maker not making ice. Found that the motor was not working. Ordered part. Rescheduled with customer. ; ordrng 1 WPW10300024 (icemaker)
Near Andice, TX 78628
James
Job Details: 11/10/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived on site and found water leaking between console and outer door panel. Called tech line and spoke to Austin #7728235098. Verified ambient room temperature and when leak is occurring. Water is pooling in vent and leaking out when door opened. No recommended repair at this time and complaint has been sent to product lead for review.
Near Manor, TX 78653
Matthew
Job Details: 11/10/2020
DRYER WHIRLPOOL WED4850HW0 Arrived onsite for dryer seal coming off. Upon inspection found seal ripped completely from drum. Will need replacement. Ordering rear drum seal. Office to reschedule ; ordrng 1 W10612022 (rear drum seal)
Near Austin, TX 78705
Scott
Job Details: 11/10/2020
RANGE WHIRLPOOL WFG500M4HS0 Arrived on site for range popping breaker . Found switch harnes pinched and grounded out . Ordering harness . Call to set return . No gas leaks detected at time of service.; ordrng 1 W11225288 (harns-wire)
Near Austin, TX 78734
Brandon
Job Details: 11/10/2020
DISHWASHER JENN-AIR JDB9200CWX3 "Arrived on site for customer complaint of upper rack falling off, found broken left side track, I replaced track, unit tested good."
Near Austin, TX 78723
Matthew
Job Details: 11/10/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite to replace previously diagnosed parts. Replaced console. Tested unit and unit is functioning properly. Job complete
Near Austin, TX 78744
Jacob
Job Details: 11/10/2020
OVEN WHIRLPOOL WGG745S0FS02 Arrived onsite for unit leaking. Tested unit. Unit is working as designed. Upon further investigation. Found that it was the plumber side of the hose coming from the wall to the unit that was leaking at the valve. Let customer know know of issue. Plumber was onsite to correct issue. No leaks at this time with the unit. Job complete
Near Cedar Park, TX 78613
Paul
Job Details: 11/10/2020
WASHER WHIRLPOOL WTW5840BW0 "Arrived onsite for a washer not spinning the clothes out. I found F7E5, F7E6, & F0E5 stored error codes. I ran the manual agitate and spin test finding both only starting but stopping immediately. I could hear the actuator trying to find its position but it couldn’t. I tested the shifter switch in spin and agitate and the voltage stayed at 5VDC in both settings. I tested continuity on the harness between the control and shifter finding shifter connector Pin-3 to Main Control J16-1 open.
Near Buda, TX 78610
Kevin
Job Details: 11/10/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site and inspected refrigerator and found ice production is good, found ice will not dispense. Accessed dispenser motor and found it is only getting 40 V. There is a brown liquid in the ice box, took pictures, a new motor will be needed and will also bring back control boards to ensure repair on the next visit.; ordrng 1 W10822606 (motor) and 1 W11330971 (UI) and 1 WPW10624574 (cntrl-elec) and 1 WPW10675033 (cntrl-elec)"
Near Austin, TX 78749
Luis
Job Details: 11/10/2020
REFRIGERATOR WHIRLPOOL WRS335SDHM00 "Arrived on site for cooling and no ice. Found evaporator incased in ice,ran diagnostics all test passed heater powered on diagnosed unit not running through a self defrost ordering main control,ui and defrost thermistor ; ordrng 1 W11214887 (UI) and 1 W11449482 (CONTROL ) and 1 WPW10384183 (THERMISTOR )"
Near Andice, TX 78628
Lou
Job Details: 11/10/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 "Arrived on site to inspect dishwasher not dissolving the detergent. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and no water came into the unit. I checked the water valve under the sink and found it closed. Turned the water on and retested the unit and it operated as designed. Customer had recently had a filter system installed and the plumber failed to turn the water back on. No water leaks observed during service, job completed."
Near Hutto, TX 78634
Jimmy J.
Job Details: 11/10/2020
WASHER MAYTAG MVWB765FC1 Arrived on site for Not Operating or Won't Start - Has Power - Top Load WasherAttempted to place in diagnostics but would not allow it. Removed UI and installed new UI and still would not go into diagnostics. Removed UI and installed original UI and replaced the board. New board also wouldn’t allow diagnostics. Installed new UI with new board and still wouldn’t allow diagnostics. Removed new UI and kept new board installed. Washer allowed any cycle wash to begin. Customer was fine with washer working as designed and okay with it not allowing diagnostics. Customer secured lid lock latch in the recent past with a flat head screw because lid lock came loose.
Near Austin, TX 78757
Wesley
Job Details: 11/10/2020
DISHWASHER WHIRLPOOL KDTE234GPS1 Arrived onsite and replaced door latch to repair unit not staying latched during cycle. All checks good. Advised customer on repair.
Near Round Rock, TX 78664
Jimmy J.
Job Details: 11/10/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site for Single Wall Oven Whole unit will not preheat when bake is started unless cook time is input.Tested oven for some diagnosis customer gave and oven would not preheat until timer was set. Removed old control board and installed new control board. Tested preheat and the oven began preheating immediately after pressing start and didn’t require the timer be set. Job completed
Near Canyon Lake, TX 78133
Richard
Job Details: 11/10/2020
WASHER GE GTW685BPL0DG Arrived onsite for the washer shaking during a spin cycle. During testing found no issues at this time. Ran a quick wash and the washer spun the clothes just fine. But did find that the tub ring was broken and the damper shocks were a little worn. Will need to replace tub ring and damper shocks on next visit. Ordering parts and office to schedule ; ordrng 1 WH44X24150 (tub cover)
Near Pflugerville, TX 78660
Andy
Job Details: 11/10/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived on site to install previously diagnosed switch and crisper drawer. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Georgetown, TX 78633
Jonathan S
Job Details: 11/10/2020
MICROWAVE WHIRLPOOL WOC54EC0HS01 Arrived on site for wall oven combo with unresponsive UI and light in oven not switching on/off. Put unit in diagnostic mode and found no stored error codes. Found the light button on UI was showing light on/off but not actually functioning. Was able to get into tools and settings to turn light on/off from there. Ordering control panel. Office to reschedule. ; ordrng 1 W11297728 (CONTROL PANEL)
Near Georgetown, TX 78628
Jonathan S
Job Details: 11/10/2020
REFRIGERATOR KENMORE 106.577127 "Arrived on site to install previously diagnosed parts. Gained access to diffuser and uninstalled old one. Installed and tested new diffuser, functioning as designed. Found no water leaks during service. Call complete."
Near Georgetown, TX 78626
Tommy
Job Details: 11/10/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite for ice maker not making full things of ice. Found upon arrival unit was overflowing and was not used often. Ice maker is running as designed. Let customer know it was only overflow causing the issues.
Near Horseshoe Bay, TX 78657
James
Job Details: 11/10/2020
RANGE JENN-AIR JDS9860AAP "Arrived on site and installed new harness. Tested operation and found blower still not working. Blower not getting voltage from relay board. Will need downdraft relay board and motor to repair due to short in harness has damaged components. Office to,schedule return services ; ordrng 1 71002035 (RELAY BOARD) and 1 AUTHO (AUTHO) and 1 WPW10201322 (motor-blwr)"
Near Horseshoe Bay, TX 78657
James
Job Details: 11/10/2020
REFRIGERATOR JENN-AIR JCD2389DTB Arrived on site and inspected unit for leaks. Customer stated the unit leaked even with the water off. Found drain pan cracked on front left corner due to the plastic pan has become brittle. Part shows to be unavailable. Office to schedule return services if part is located. Repair would require 2 techs ; ordrng 1 2MAN (2 MAN) and 1 61004095 (drain pan)
Near Georgetown, TX 78633
Tyler
Job Details: 11/10/2020
WASHER SAMSUNG WA56H9000AP/A2 Arrived on site for a washer that would not stop feeling. Upon arrival I ran multiple tests on the unit but cannot verify that the washer was not turning off properly. After further speaking with the customer and try to pinpoint the issue I found that they were having a plumbing issue prior to the washer goofing up with the sink that is located in the same room as the washer in the mudroom. Around the same time as when they notice of the washer started having issues constantly feeling. What I found that there is a pressure related issue to the hot side water valve and this point the customer wishes to get that issue resolved before continuing with any repairs to the washer.
Near Dripping Springs, TX 78620
Robert
Job Details: 11/10/2020
ICE MACHINE KITCHENAID KUIC15PHZS0 "Arrived onsite to test unit for unit not making ice, test unit found wire harness corrosion. Also found water valve worn out and not allowing proper water flow. Replaced both wire harness and valve. Unit now operating as designed. Job completed."
Near Austin, TX 78717
Wesley
Job Details: 11/10/2020
COOKTOP WHIRLPOOL WFE505W0JZ0 Arrived onsite to install the main harness. Found unit power cord compromised at block. Will need power cord to repair. ; ordrng 1 4PRONGPOWERCORD
Near Temple, TX 76502
Al
Job Details: 11/10/2020
DRYER MAYTAG MEDC300XW0 "Arrived on site and to install previously ordered parts.Removed and replaced the timer, repair kit, motor and blower wheel.Reassembled and unit tested as designed.Job complete.Customer satisfied"
Near Temple, TX 76502
Cliff
Job Details: 11/10/2020
WASHER WHIRLPOOL WTW8500DC0 Arrived on site to diagnose a washing machine that will not lock. Found failed lock latch assembly. Replaced latch and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Robinson, TX 76706
Jonathan M
Job Details: 11/10/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site for refrigerator that’s not making ice intermittently. Inspected unit and work area. Customer advised that their unit makes one batch of ice every now and again but mainly is not making ice. Ran test number 56 and found the icemaker motor had lost position. Ran unit through the hardest test and found the unit turning the motor but not completing the cycle. Ran the unit through several tests on the door switches and the misters and found all within range. Ordering icemaker and Office will need to contact Customer about reschedule date due to out of stock parts.; ordrng 1 W11294907 (icemaker)
Near Temple, TX 76502
Cliff
Job Details: 11/10/2020
COOKTOP WHIRLPOOL KFGU766VSS02 Arrived on site to replace previously ordered parts for cooktop. Inspected unit and found electrode loose in burner assembly causing it to sit too far away from burner head. Orifice holder for center burner will need to be replaced to complete repairs as it includes new igniter assembly. Office will need to set return appointment due to part availability.; ordrng 1 W10617290 (holder-orf)
Near Belton, TX 76513
Al
Job Details: 11/10/2020
REFRIGERATOR KITCHENAID KFIS29BBMS02 "Arrived on site and inspected freezer section with massive frost.Found the previous technician did not align the door on the right side , which was causing the massive buildup.I disassembled the freezer section and allowed the customer to clean all the frosting off.Reassembled the door the CORRECT way, now unit seals properly.Customer satisfied.No leaks detected at time of service.Job complete"
Near Waco, TX 76705
Jonathan M
Job Details: 11/10/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ04 "Arrived on site for a refrigerator that’s not cooling in either refrigerator or freezer sections. Inspected unit and work area. Does the temperature is in both compartments and found both sitting around 76 and 74°F. Tested compressor and found compressor hot to touch and running. Took amp draw on the compressor and found the amp draw sitting at .712 A. Unit will need sealed system repair for for repair. Ordering compressor, dye dryer, and coupler in office will need to reschedule return date due to long distance parts. Please schedule for two hours. ; ordrng 1 W10507884 (compressor) and 1 W10913906 (coupler) and 1 W11179385 (drier-tube)"
Near Temple, TX 76502
Al
Job Details: 11/10/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM14 "Arrived on site to install previously ordered parts.Removed and replaced both the ice maker and ice box fan.Reassembled and unit tested as designed
Near Waco, TX 76712
Jonathan M
Job Details: 11/10/2020
DISHWASHER GE GSD4000R15BB Arrived on site for a dishwasher that’s leaving white residue on their dishes. Inspected unit and work area. Found calcium and soap deposits inside the inner tub causing this issue. Advise customer he can run several cleaners through the tub to removed deposits. The unit is working like it should and does not have any functional failures with the unit. Unit is working as designed. Call complete.
Near Salado, TX 76571
Cliff
Job Details: 11/10/2020
ICE MACHINE WHIRLPOOL GI15NDXXS0 Arrived on site to replace cutter grid for ice machine. Replaced grid and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Belton, TX 76513
Al
Job Details: 11/10/2020
WASHER MAYTAG MVWB835DW4 "Arrived on site and inspected washer not draining or spinning.REN diagnostics and found several error codes.Disassembled and found coins underneath the wash plate, not allowing the washplate to rotate properly.Removed the obstructions and unit tested as designed.Job complete"
Near Lakeway, TX 78734
Brandon
Job Details: 11/10/2020
DISHWASHER FRIGIDAIRE FGID2466QD2A "Arrived on site for customer complaint of unit not starting a cycle, found uo error code, found vent fan motor not closing and therefore not starting a cycle, ordering vent fan and bringing back control. Was unable to test motor, bringing back motor as well, drain tested good. ; ordrng 1 5304523304 (VENT MOTOR)"
Near Salado, TX 76571
Cliff
Job Details: 11/10/2020
WASHER WHIRLPOOL WTW6700TU1 Arrived on site to diagnose a washer that is making unusual sound during spin. Tested unit and found failed bearing assemblies. Replaced drive shaft and bearings in washer and tested unit. Found all is functioning properly at this time. No leaks were found after services was performed.
Near Woodway, TX 76712
Jonathan M
Job Details: 11/10/2020
DRYER MAYTAG MEDC465HW0 "Arrived on site for a dryer that was not heating. Inspected unit and work area. Tested voltage going to the unit and found proper voltage. Tested thermal cut off, thermal fuse, heater, and high limit thermostat. Found thermal cut off open. Replaced thermal cut off and tested unit. Unit began to eat and is working as designed. Advised customer to have vents cleaned due to ongoing issues with blowing thermal cut off’s. Unit is working as designed. Call complete."
Near Austin, TX 78738
Robert
Job Details: 11/10/2020
DISHWASHER KITCHENAID KDTM354DSS5 Arrived on site for dishwasher with no power. Inspected unit and found control not sending proper voltage. Replaced control and still no operation. Found touchpad will need to be replaced. Will order touchpad and office to reschedule return visit (by EB)
Near Georgetown, TX 78633
Jonathan S
Job Details: 11/10/2020
RANGE WHIRLPOOL WFG540H0ES1 Arrived on site for oven not igniting when it hasn’t been used within a couple of days. Performed diagnostics and found no error codes. Ohm’d out valves at 216 and were good. Found no mechanical issues. Checked gas valve to range and found it is a gas fire place valve with key. Found most likely high or low gas pressure issue not allowing valve to cut on. Adjusted valve an eighth of a turn down and checked flames on cooktop and oven ignition and both functioned. Spoke to customer about shut off valve and possibility for the need to reach out to a plumber. Call complete.
Near Canyon Lake, TX 78133
Richard
Job Details: 11/10/2020
REFRIGERATOR KITCHENAID KRFF507HBS00 Arrived onsite for the refrigerator ice maker not working. Ran test 56 error code E2 for lost home position was stored. Ran test 57 ice maker harvest and it failed. Ice maker will need to be replaced ordering parts and office to schedule ; saved tckt
Near Pflugerville, TX 78660
Andy
Job Details: 11/10/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site for microwave oven combo UI issues. Tested and inspected unit and found failed UI. Ordering needed part. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11297728 (console)
Near Canyon Lake, TX 78133
Richard
Job Details: 11/10/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 Arrived onsite for the refrigerator ice maker ice bin clumpy up. During inspection found that the ice bin was frozen up. Door was ordered to resolve the issue but will need the UI as well due to the old UI will get damaged while uninstalling it. Ordering Door UI. Will replace door and UI on next visit. Ordering parts and office to schedule ; ordrng 1 W11330486 (UI)
Near Georgetown, TX 78626
Tommy
Job Details: 11/10/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived onsite for range front burners not igniting properly. Upon arrival found grime on igniter keeping it from making proper contact with burner head. Cleaned and adjusted igniter and burner head. Tested unit found unit operating as designed. Found flames very high. Adjusted flames to proper settings. Job Completed.
Near Bastrop, TX 78602
David S
Job Details: 11/10/2020
REFRIGERATOR KITCHENAID WRV986FDEM00 Arrived on site for lower icemaker not making ice and the ice dispenser not working. I I posted the gasket and found it tearing. I am ordering the right side fridge gasket. I inspected the ice dispenser and I found the motor getting power but not responding. I am ordering the dispenser motor. I inspected the lower icemaker I jumped the ice maker and it cycled but water did not dispense. I gained access to the back of the unit and found the water fill line was clear. I power cycled the unit and jumped the ice maker again. It harvested and filled this time. The off will reschedule when we have an eta on the gasket. No water leaks detected.; ordrng 1 W10822606 (motor) and 1 W10846057 (gasket-fip)
Near Bastrop, TX 78602
David S
Job Details: 11/10/2020
REFRIGERATOR KITCHENAID KRMF606ESS01 Arrived on site for fridge not cooling at all. I inspected the unit and work area. I spoke to the customer about what is going on with the unit. He stated out it started as the ice maker not working and then the lights and water dispenser and then it stopped cooling. I found the unit working and cooling. I did a temp test in the freezer and found it as 0 degrees and the ice maker was producing ice. The customer stated the it started working again a couple of days ago. I gained access to the hv control and found no visible damage. I found all components coming on and working. I spoke to the customer about the unit and based off the symptoms I am recommending the HV control.
Near New Braunfels, TX 78130
Noah D
Job Details: 11/10/2020
DISHWASHER WHIRLPOOL WDF520PADM9 "Arrived on site to inspect dishwasher for not cleaning dishes when instructed, upon inspection found the pump not working, replaced pump and tested for functions, found no leaks or issues. Complete"
Near Austin, TX 78753
Matthew
Job Details: 11/10/2020
DISHWASHER WHIRLPOOL WDF330PAHS5 "Arrived onsite for dishwasher leaking. Upon inspection found faulty inlet valve. Replaced valve, tested unit and and unit is functioning properly. No leaks present at this time. Job complete"
Near New Braunfels, TX 78132
Noah D
Job Details: 11/10/2020
RANGE JENN-AIR JDRP548HL00 "Arrived on site to inspect range for not heating correctly, upon inspection and testing found all functions worked correctly, customer was confused on how the selection knobs worked. Complete"
Near Austin, TX 78757
Wesley
Job Details: 11/10/2020
RANGE WHIRLPOOL WFG525S0HV1 Arrived onsite and found front left burner not igniting quickly. Found some warping in the burner head. Replaced burner head. All checks good.
Near Austin, TX 78701
Wesley
Job Details: 11/09/2020
DISHWASHER WHIRLPOOL WDF518SAHM0 Arrived onsite and set up unit for proper use and made sure all base functions are operating. Made sure switch is not obstructed. Unit is draining fully and has hi loop. Advised customer on repair
Near Austin, TX 78723
Richard
Job Details: 11/09/2020
DRYER MAYTAG DE212 "Arrived onsite for the dryer making a noise. During testing found that the rollers, pulley, belt was causing the issue. Replaced all rollers ,pulley ,belt. Dryer tested good."
Near Austin, TX 78752
Wesley
Job Details: 11/09/2020
WASHER WHIRLPOOL WET4027HW0 "Arrived onsite and found latch is failed. Will need technician capable of replacing such as DZ, otherwise 2 man 2 hour. Office to reschedule. ; saved tckt"
Near Kyle, TX 78640
Andrew
Job Details: 11/09/2020
WASHER MAYTAG MHW5630HC0 "Arrived on site to test unit for leak. Found two holes in bellow. Replaced bellow, tested unit, unit works good. Customer said there is an intermittent leak from dispenser drawer. Per service pointer w11481731 dispenser assembly needs to be replaced with updated version. Air baffle checked good. All water connections checked good. Ordering dispenser assembly. Office to reschedule.; ordrng 1 W11465533 (DISPENSER ASS)"
Near Austin, TX 78730
David Z
Job Details: 11/09/2020
DISHWASHER KITCHENAID KUDI02FRSS3 Arrived on site to install parts to resolve leak and broken dispenser. Replaced dispenser and door seal. Retested and unit is no longer leaking. All is working as designed. Call complete.
Near Austin, TX 78748
Kevin
Job Details: 11/09/2020
REFRIGERATOR WHIRLPOOL WRT138FZDM00 "Arrived on site and inspected refrigerator and found since Service called me this production has been good. Cycled icemaker and found motor is hanging up in the middle of the cycle and this is likely the reason for the experience. Replaced icemaker and cycled it to ensure it is operating properly and it filled normally, job complete. Replaced icemaker and cycled it to ensure it is operating properly and it filled normally, job complete"
Near Austin, TX 78747
Richard
Job Details: 11/09/2020
WASHER LG WM3670HWA Arrived onsite for the washer not draining. During testing found that the drain pump is no good. Installed customer provided drain pump and washer tested good and no leaks. Complete
Near Austin, TX 78738
Brandon
Job Details: 11/09/2020
REFRIGERATOR WHIRLPOOL WRF989SDAM00 "Arrived on site for customer complaint of unit making noise, found ice maker section condensation and leaking into freezer through duct, ordering adaptor seal kit. ; ordrng 1 CNOTE (SPECIAL PROJECT PARTS S81231) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10612142 (adapter)"
Near Cedar Park, TX 78613
David S
Job Details: 11/09/2020
RANGE WHIRLPOOL WFE320M0ES2 Arrived on site to possible install previous diagnosed part. I gained access to the control. I turned the oven on and found the control turning the bake element on and off at a certain temp. I inspected the bake element and found it cracked and shorting out. I replaced the bake element and tested the unit. I found the unit is now heating properly. Job complete.
Near Lockhart, TX 78644
Noah D
Job Details: 11/09/2020
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site to inspect washer for loud noise during operation, upon inspection found the gear case or splitch making extra noise during agitation, ordering gear case and splutch. Office to reschedule ; ordrng 1 AUTHO (AUTHO ) and 1 W10006481 (GEARCASE) and 1 W10721967 (SPLUTCH)"
Near Austin, TX 78731
Kevin
Job Details: 11/09/2020
OVEN WHIRLPOOL RBD245PDB12 On site and inspected oven and found display is no longer working.
Near , TX 78641
David S
Job Details: 11/09/2020
REFRIGERATOR KITCHENAID KBSD602ESS01 Arrived on site for low ice production. I inspected the unit and work area. I found the emitter and receiver light continually blinking even when blocked. I found the unit still under warranty on sb web. I replaced the receiver and emitter board. I tested the unit again and it is working as designed. Job complete.
Near Austin, TX 78717
Kayman
Job Details: 11/09/2020
REFRIGERATOR KITCHENAID KRFC604FSS00 Arrived onsite for refrigerator no cool in both sections. Upon inspection I found all fans running and all lights on but the compressor was not running I went to put the unit into diagnostics and found the bottom digit was half way illuminated and when in diagnostics it’s completely gone. I ran the compressor ramp test and got no response as per CS I tested the Orion board for the unit and the compressor came on but was not cooling. The unit will need a sealed system repair and new side panel UI for repair. Ordering Side panel control (W11099340) compressor (W11025999) dryer (W11109499) coupler (W10913906) ; ordrng 1 OILLESSGAUGES (OIL LESS GAUGES ) and 1 W10913906 (coupler) and 1 W11025999 (compressor) and 1 W11099340 (cntrl-elec) and 1 W11109499 (drier-tube)
Near Austin, TX 78729
David Z
Job Details: 11/09/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived on site to diagnose dishwasher with no power in new apartment. Checked voltage at unit and found no voltage. Found unit plug had become unseated from the outlet. Secured plug and retested. Unit is powered on and working as designed. Call complete.