Near Temple, TX 76501
Jonathan M
Job Details: 11/18/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 Arrived on site for a refrigerator that’s having multiple issues. Inspected unit and work area. Customer advised that the problem this time is that they cannot remove their ice bin from the freezer side door. Confirmed customer complaint and found the latch on the ice door not coming down on the left side. Unit will need new ice container for repair. I called whirlpool tech line as per request of the service call an spoke to TJ SR# 7729304668. He advised to continue forward with the ice bin container repair and documented. Office will need to contact customer about reschedule date due to out of stock parts.; ordrng 1 W11109888 (ice-contnr)
Near Belton, TX 76513
Jonathan M
Job Details: 11/18/2020
WASHER AMANA NTW4605EW0 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced latch and control and tested unit. Unit sounded weird going into the agitation cycle. Remove the striker on the lid and placed it into the latch to watch the agitation and spin tests. Found the agitation cycle pulling the basket with it as it tried to agitate. Went underneath the unit and found the belt being stripped. Clean off the belt and replace the actuator due to a mechanical failure. Call complete.
Near Taylor, TX 76574
Andy
Job Details: 11/18/2020
DISHWASHER GE GDF640HGM0WW Arrived on site for dishwasher dispenser door issues. Inspected unit and found failed dispenser door. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Killeen, TX 76542
Al
Job Details: 11/18/2020
DRYER MAYTAG MEDC465HW0 Arrived back on site for dryer not heating after recent repair. Confirmed the complaint and found the element was founded out by an bra underwire. Removed and replaced it and unit began operating properly. Customer satisfied Job complete
Near Nolanville, TX 76559
Tyler
Job Details: 11/18/2020
REFRIGERATOR JENN-AIR JS42PPDUDB13 Arrived on site for refrigerator freezer section. I found that the unit was functioning for the most part as designed the compressor was a little overheated but nothing too extreme the evaporator and condenser fans are both running as well and the frost pattern on the calls was not too thick and not too thin and the icemaker per the customer was functioning and has never had stopped or had any issues with it. I did find a bunch of snowy ice on the frozen food section indicating a hot air leak through the door gasket. Office will need to reschedule with the customer once availability of the gasket is known; ordrng 1 WP2266905 (gasket-fip)
Near Austin, TX 78744
Matthew
Job Details: 11/18/2020
WASHER WHIRLPOOL WTW5105HW0 "Arrived onsite for washer leaking water from drawer area. Replaced drawer, tested unit and unit is functioning properly. No leaks present at this time. Job complete"
Near Austin, TX 78735
Jacob
Job Details: 11/18/2020
DISHWASHER KITCHENAID KDTE254ESS2 Arrived onsite to re level unit to put the bottom kick toe plate back on. Re leveled unit. Put kick toe plate back on. No leaks at this time. Job complete
Near Killeen, TX 76541
Al
Job Details: 11/18/2020
WASHER WHIRLPOOL CAM2742TQ3 Arrived on site for recently repaired washer filling up and washing at the same time. Removed the water level sensor hose and blew into it and the water stopped filling. Unit will require WPW10414164 p# for the switch to complete the repair. Office to reschedule for return service visit.Needs more work.; ordrng 1 WPW10414164 (WATER LEVEL SWITCH (LEFT SWITCH))
Near Seguin, TX 78155
Noah D
Job Details: 11/18/2020
WASHER MAYTAG MHW8200FW0 Arrived on site to inspect washer and install panel. Upon install and taking to Techline Sr # 7729309325 instructed customer to have washer in a insulated area in which humidity is not a issue to extended UI life. Installed UI with no issues. Complete
Near Killeen, TX 76542
Al
Job Details: 11/18/2020
WASHER WHIRLPOOL MVWB855DC4 Arrived to inspect washer not powering on. Confirmed the complaint and found the UI (console) is defective and will need to be replaced. Current UI won’t accept commands. W11122662 UI is needed and is on back order.Needs more work; ordrng 1 W11112662 (CONSOLE)
Near Killeen, TX 76542
Al
Job Details: 11/18/2020
REFRIGERATOR FRIGIDAIRE FRS26KF6CB1 Arrived onsite to inspect side by side refrigerator not dispensing water or making ice. Confirmed the complaint and found the water filter is the issue. Customer will purchase a new filter to resolve the issues. Job complete
Near Austin, TX 78752
Scott
Job Details: 11/18/2020
WASHER WHIRLPOOL WTW6120HW0 "Arrived on site for washer not starting . Ran diagnostics, no error codes . Ran diagnostics wash test all checked normal . Did instruct on loading and soap usage . No water leaks detected at time of service. Job complete ."
Near Round Rock, TX 78681
Paul
Job Details: 11/18/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 Arrived onsite for a refrigerator not cooling correctly in either compartment. The customer stated there had been a lot of frost on the evaporator cover and had the unit unplugged when we arrived. I found the drain pan completely full on arrival which determines the unit has a defrost issue. I tested all the thermistors and found them in range. I found the dampener working. I ran diagnostics and found the defrost circuit functioning properly. I mounted the evaporator thermistor with foil tape and a zip tie. The main control needs to be replaced. Ordering W11203924 control-box. Office to RS.; ordrng 1 W11203924 (contrl-box)
Near Austin, TX 78748
Leonardo
Job Details: 11/18/2020
DISHWASHER WHIRLPOOL DU1055XTSS2 Arrived on site to replace valve. Replaced valve test unit and unit tsar good no leaks present job complete.
Near Austin, TX 78732
Brandon
Job Details: 11/18/2020
DRYER WHIRLPOOL NED4655EW1 "Arrived on site for customer complaint of unit not heating, found proper power, found all thermostat tested good, found failed heating element, timer tested good, I replaced element, unit tested good."
Near Georgetown, TX 78626
Tommy
Job Details: 11/18/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM00 Arrived onsite for refrigerator not cooling correctly. Upon arrival tested temps in freezer and fridge found freezer running at 0 and fridge running at 34 set on coldest temp. Adjusted settings so refrigerator wasn’t freezing products. Found otherwise unit is operating as designed compressor is working and cooling unit. Job Completed.
Near Georgetown, TX 78626
Tommy
Job Details: 11/18/2020
RANGE WHIRLPOOL WFE525S0JS0 Arrived onsite for range not heating. Upon arrival found that unit had block and wiring damage. Ordering new block and wiring office to reschedule.; ordrng 1 W11344556 (HARNESS ) and 1 WPW10245259 (BLOCK )
Near Austin, TX 78705
Wesley
Job Details: 11/18/2020
RANGE WHIRLPOOL WFG500M4HS0 Arrived onsite and replaced the harness to repair the pinch to ground. All checks good. Unit is now operating as designed.
Near Bertram, TX 78605
James
Job Details: 11/18/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived on site and installed new adjusters and console. Tested operation and found unit working properly. Job complete
Near Waco, TX 76712
Jonathan M
Job Details: 11/18/2020
WASHER WHIRLPOOL MVWX655DW2 Arrived on site for a washer that is rattling as it spins. Inspected unit and work area. Placed in service diagnostics and found no storage area codes. Ran unit through an auto testing unit ran as designed. Tested suspension and checked underneath unit for any obstructions. Unit had no obstructions and suspension was good. Tested unit and a high speed spin and found cabinet vibration coming from the sides of the unit. Customer advised that this unit is a lot louder than her other unit at her other home. The unit is sitting on tile on top of concrete and I advised her that part of her issue is the fact that the ground that the washer sits on does not absorb any of the vibration from the washer and somewhat amplifies the vibration. The unit sounded normal and is working as designed. Customer is happy that there’s nothing wrong with her unit and call complete.
Near Round Rock, TX 78681
Tommy
Job Details: 11/18/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived onsite for refrigerator not making ice. Upon arrival found unit has loose connections to ice maker. Tightened connections and put unit through fill test 45 and harvest 57 unit tested good on both. Job Completed.
Near Briarcliff, TX 78669
Robert
Job Details: 11/18/2020
WINE COOLER KITCHENAID KUBR204ESB00 Arrived on job to replace previously diagnosed parts. After replacement test operation. No leaks detected at time of service
Near Cedar Park, TX 78613
Kayman
Job Details: 11/18/2020
WASHER LG WM3270CW Arrived onsite for washer that get shaky in spin. Upon inspection I put the unit into diagnostics and found while in the highest spin setting the unit was functioning as designed. I inspected the dampers and all looked good and seemed to be performing as designed. I found the rear panel was dented inward and I could see scuff marks on the panel as well as the rotor. I pushed the panel back into correct position. I applied some grease to the dampers. I installed the back panel and attempted to get the rotor to push against the panel by hand but I could not. Customer stated that they noticed it on bigger loads with blankets or sheets. I advised the customer monitor the unit and let us know if the issue persists on regular loads. In the event of a call back the unit will most likely need new dampers and returning tech please request AUTHO before arrival. No leaks detected during time of service and unit is working as designed at this time. Job complete.
Near Austin, TX 78739
Leonardo
Job Details: 11/18/2020
OVEN WHIRLPOOL WOS72EC0HS01 Arrived on site to replace blower. Replaced blower test unit and unit test good job complete.
Near Waco, TX 76707
Jonathan M
Job Details: 11/18/2020
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Arrived on site for refrigerator that’s leaking out of the front on the bottom. Inspected unit and work area. Found ice buildup in the freezer section on the bottom of the liner coming from the evaporator, found evaporator drip pan completely iced over and not allowing the defrost water to escape. Defrosted evaporator area and went to the back of the unit. Found a clog in the drain tube. Removed clog and unit began to drip water into the drip pan. Reassembled unit and unit is working as designed. Call complete."
Near Temple, TX 76502
Jonathan M
Job Details: 11/18/2020
WASHER MAYTAG MVWB835DW0 Arrived on site for a washer that won’t drain. Inspected unit and work area. Placed an in-service diagnostics and found an F9 E1 (long drain) error code. Removed drain pump and found a piece of metal stuck in the impeller that stripped the impeller off the motor. Replaced drain pump and tested unit. Unit is now working as designed. Call complete.
Near Killeen, TX 76549
Al
Job Details: 11/18/2020
DISHWASHER FRIGIDAIRE LGBD2431LF0A Arrived onsite to install previously ordered part. Installed the lower wash arm and unit now operating properly.Job complete
Near Temple, TX 76502
Jonathan M
Job Details: 11/18/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived on site for a refrigerator that has lights out in the refrigerator section. Inspected unit and worked area. Found top refrigerator lights and freezer light out. Replaced freezer light module and tested unit. Unit is now working as designed. Call complete.
Near Austin, TX 78734
Robert
Job Details: 11/18/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on job for complaints of top rack falling. Found broken adjuster. Replaced adjuster kit. After replacement test operation. No leaks detected at time of service.
Near Austin, TX 78717
Paul
Job Details: 11/18/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for a dishwasher not draining. I found the drain hose restricted at the disposal because the hose was running down hill from the disposal. I cleared the restriction and corrected the drain line so it was running up hill. I tested the unit and it drains as designed now. Call complete.
Near Georgetown, TX 78633
Cliff
Job Details: 11/18/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to diagnose a dishwasher that is tripping the breaker. Found loose connection in junction box. Rewired connection and tested unit. Found all is working properly at this time. No leaks were found at time of service.
Near Lakeway, TX 78734
Brandon
Job Details: 11/18/2020
REFRIGERATOR WHIRLPOOL WRF954CIHM00 "Arrived on site to replace ice maker, after replacing unit tested good
Near Lakeway, TX 78734
Leonardo
Job Details: 11/18/2020
COOKTOP KITCHENAID KICU500XSS01 Arrived on site to replace left rear hot pate. Replaced hot plate test unit and unit test good job complete.
Near Georgetown, TX 78628
Cliff
Job Details: 11/18/2020
RANGE KITCHENAID KESS907SSS06 Arrived on site to diagnose a range that is not heating properly. Tested unit and found no malfunctions or abnormal operation at this time. Advised homeowner on findings. No further repairs are needed.
Near Austin, TX 78736
Kevin
Job Details: 11/18/2020
DISHWASHER KITCHENAID KDTM804ESS2 Arrived on site and inspected dishwasher and found customer has had garbage disposal replaced. Ran a diagnostic cycle and dishwasher drain properly. Replaced control board and ran another diagnostic cycle and dishwasher still drains properly. Job complete
Near Austin, TX 78735
Richard
Job Details: 11/18/2020
COOKTOP WHIRLPOOL WFE320M0JS0 Arrived onsite for the oven hot surface and cook top on light will not turn off. During testing found that the RF burner switch was causing the issue. Replaced switch and all functions tested good and both lights turned off. Complete
Near New Braunfels, TX 78132
Noah D
Job Details: 11/18/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site to inspect dishwasher for not drying, upon inspection found the unit working to specs, tested heater with no issues. Complete"
Near Austin, TX 78717
Luis
Job Details: 11/18/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for cooling,leaking and light issue. Found evaporator in cases in ice,freezer and upper leds in fresh food not powering on. Diagnosed a defective defrost thermistor and freezer led,defrosted evaporator,replaced fan assembly,secured thermistor to correct location on suction line issuing foil tape and a zip tie,per service pointer secured evaporator to liner housing using clamps and zip ties,secured back cover with 4 screws. Replaced freezer led. AIG to cover led,motor evap and labor Autho: S16360 labor ; used 1 W10695459 (MODULE), and 1 W11087438 ( MOTOR EVAP) from stock"
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 11/17/2020
WASHER WHIRLPOOL WTW4855HW1 Arrived on site for CSI Washer making loud noise Apt 1032Placed in diagnostics and no error codes came on. Put in a high spin and residents confirmed the noise it was making. Removed tower and wash plate and found two dimes had gotten wedged underneath the wash plate. Removed dimes and put in a high spin and noise was gone. Job completed
Near Cedar Creek, TX 78612
Matthew
Job Details: 11/17/2020
REFRIGERATOR AMANA ASI2575GRW00 Arrived onsite for refrigerator ice maker not making ice. Ran test and found that ice maker would not complete a cycle. Replaced ice maker and tested unit. Unit is functioning properly. No leaks present at this time. Job complete.
Near Waco, TX 76799
Jonathan M
Job Details: 11/17/2020
UNKNOWN UNKNOWN n/a
Near Austin, TX 78749
Luis
Job Details: 11/17/2020
REFRIGERATOR GE GSE25HBLJHTS "Arrived on site for defective fan and shelf. Fan not running,replaced fan,plugged in harness fan powered on with good air flow,replaced defective shelf assembly"
Near Georgetown, TX 78633
Jonathan S
Job Details: 11/17/2020
WASHER LG WM2487HRM "Arrived on site for washer started smoking when overloaded. Customer stated that the smoke was coming from inside of wash basket and dispenser. Found customer on home water softener. Inspected unit and work area. Performed diagnostics mode and tested all operations. Found signs of basket rubbing door bellow. Ran nit in high spin speed in diagnostics mode in attempt to recreate failure. Tested heater circuit and found within range. Found minor wear and tear on bellow. Most likely failure was created by overload or unbalanced load. Recommend to keep load size of no more than 8 or 9 towels at a time and to use less soap with water softener. All tested good, no water leaks detected.
Near Del Valle, TX 78617
Jacob
Job Details: 11/17/2020
WASHER WHIRLPOOL WTW4850HW1 "Arrived onsite for unit making noise when in spin mode. Tested unit. Heard screeching noise. Upon inspection, found that gear case was shaking a lot. Replaced gear case and cam kit. Tested unit. Unit test good. No leaks at this time. Job complete."
Near Dripping Springs, TX 78620
Robert
Job Details: 11/17/2020
WASHER WHIRLPOOL WTW7500GC2 Arrived on job to replace previously diagnosed parts. After replacement test operation and both hot and cold working properly.
Near Horseshoe Bay, TX 78657
James
Job Details: 11/17/2020
REFRIGERATOR GE ZISB420DMD Arrived on site and tested operation. Found auger motor not running. Found ice maker leaking and has gotten water into motor freezing gears. Unit will need new auger motor and ice maker to repair. ; ordrng 1 AUTHO (AUTHO) and 1 WR30X10093 (icemaker asM) and 1 WR60X10262 (motor crusher disp)
Near Bee Cave, TX 78738
Brandon
Job Details: 11/17/2020
DISHWASHER WHIRLPOOL WDF520PADM6 "Arrived on site to replace both spray arms I replaced spray arms, unit tested good."
Near Austin, TX 78723
Jacob
Job Details: 11/17/2020
COOKTOP WHIRLPOOL WFE320M0EW2 Arrived onsite for on light staying on. Looked at unit. Did not see the on light stuck on. Tested switches to unit. Light is reacting to the switches as they should. The light is turning off when turning switches to off. Could not replicate issue. No issues at this time. Job complete
Near , TX 78669
Robert
Job Details: 11/17/2020
OVEN WHIRLPOOL WOS51EC0HS02 Arrived on job to replace previously diagnosed parts. After replacement test operation.
Near Canyon Lake, TX 78133
Andrew
Job Details: 11/17/2020
WASHER WHIRLPOOL WTW7120HW0 "Arrived on site to test unit for error code f0e4. Erased error code and found water lines crossed. Cold valve will open when calling for hot and vice versa. Corrected water lines, tested unit, unit works good. No leaks detected. Job complete."
Near Georgetown, TX 78633
Jonathan S
Job Details: 11/17/2020
REFRIGERATOR LG LMX28988ST/02 "Arrived on site for refrigerator developing ice in freezer on right front. Inspected unit and work area. Found right side of bottom freezer door not sealing. Found major ice buildup ( see SD-Pic). Quoted customer on ice removal and gasket correction. Removed ice buildup and found door needed adjustment. Corrected door and used heat gun to correct gasket. Checked door gasket seal with frame and found door sealing. Tested door operation. Informed customer when using either freezer door to push on top right of bottom door for the next 72 hours. All tested good, no water leaks detected.
Near Leander, TX 78641
David Z
Job Details: 11/17/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site to install parts to resolve leak condition. Found provided part for adapter was a thermal fuse. Reordering adapter and brining back icemaker. Ordering research for icemaker. Unit has the low profile mail slot style icemaker and not the in door version. Office to reschedule. ; ordrng 1 RESEARCHICEMAKER (RESEARCH - UNIT HAS LOW PROFILE TOP MOUNT ICEMAKER NOT IN DOOR LIKE PARTS DIAGRAM SHOWS) and 1 W10864519 (adapter)
Near Austin, TX 78730
Dona
Job Details: 11/17/2020
DISHWASHER KITCHENAID KUDI02FRSS3 "Streem called customer with failoure that unit was leaking. After speaking with customer on Detergent usage and that dishes are already going into dishwasher clean, unit is not leaking on every cycle. From discussion it sounds as though detergent has nothing to disperse against. Customer is going to try running loads where they just scrape dishes and not pre rinse to see if this fixes leaking issue. Customer is in agreement that call can be closed out and that no service is needed at the home at this time"
Near Canyon Lake, TX 78130
Noah D
Job Details: 11/17/2020
REFRIGERATOR KITCHENAID KRFC604FSS02 "Arrived on site to inspect fridge for not making ice, upon inspection found the icemaker full, replaced both control per last diagnostic. Tested harvest and found no issues. Complete"
Near Canyon Lake, TX 78133
Andrew
Job Details: 11/17/2020
WASHER WHIRLPOOL MVWC465HW2 "Arrived on site to test unit for not filling. Put unit into diagnostics and both hot and cold valves operating as designed. All functions tested good. Found water level tube not connected to control board. Connected tube, tested unit, unit works good. No leaks detected. Job complete."
Near Waco, TX 76711
Jonathan M
Job Details: 11/17/2020
REFRIGERATOR MAYTAG MFI2269VEM7 "Arrived on site for a refrigerator that’s not dispensing ice.
Near Harker Heights, TX 76548
Tyler
Job Details: 11/17/2020
RANGE WHIRLPOOL RF368LXKQ1 Arrived on site for range that would not turn off in the oven section and was also turning on by a tone. Upon arrival I found the oven was unplugged and I ended up running a continuity and ohms resistant test on all the heating hardware such as bake element broil element and thermostat etc. All hardware came back passing then plug the oven back in after assembly and found that the main control was broken and sending continuous power to the broil element even though it had not been activated by touch activation. We will need to return with a new main control in order to repair the issue I’d left the range unplugged upon completion of diagnosis so therefore nothing else on the range will become damaged from the current issue with having office to reschedule due to parts being out of stock.; ordrng 1 WP6610457 (cntrl-elec)
Near Harker Heights, TX 76548
Tyler
Job Details: 11/17/2020
DISHWASHER FRIGIDAIRE FBD2400KW9B Arrived on site for dishwasher that was not draining. Upon arrival I found that the drain line was clogged from backflow from the disposal repossessed of the drain line and cleared out the blockage from the drain line and was able to retest everything out exactly as designed. Call complete
Near Wimberley, TX 78676
Andrew
Job Details: 11/17/2020
DISHWASHER AMANA ADB1400AGB1 "Arrived on site for unit not draining. Found unit is draining but high drain loop was not installed causing water to back flow from sink. Installed high drain loop, tested unit, unit works good. No leaks detected. Job complete."
Near Harker Heights, TX 76548
Tyler
Job Details: 11/17/2020
REFRIGERATOR ELECTROLUX FRT17L3FW1 Arrived on site for not working properly upon arrival customer stated that the fridge had been working for the past 24 hours with no problems and that she had found when she moved in the fridge is plugged into a GFCI outlet in that 24 hours prior to visit she had found the outlet was tripped and after resetting it was able to get the fridge up and running upon arrival I found the temperatures were at desired levels in both the freezer in the fridge and the compressor condenser fan as well as evaporator fan we’re all working in conjunction with one another. I did verify that there was a non-GFCI outlet behind the fridge and plugged in the fridge power cord into the non-GFCI outlet and inform customer to let us know if anything new were to arise with this moment everything is working as designed call complete
Near Austin, TX 78744
Leonardo
Job Details: 11/17/2020
DISHWASHER MAYTAG MDB8989SHZ0 Arrived on site to replace damaged sump and motor. Replaced motor test unit and unit test good job complete. No leaks present at this time.
Near Briarcliff, TX 78669
Brandon
Job Details: 11/17/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site for customer complaint of UI console not responding and no tones, found no tones no volume what so ever, and power button not responding all the time. Ordering console. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11296171 (console)"
Near Austin, TX 78705
Richard
Job Details: 11/17/2020
WASHER WHIRLPOOL WFW560CHW1 Arrived onsite for the washer leaking water. Replaced dispenser assembly and washer tested good and no leaks detected complete
Near Lago Vista, TX 78645
Lou
Job Details: 11/17/2020
DRYER WHIRLPOOL LE5720XSW0 "Arrived on site to inspect dryer not heating. Upon further inspection, I turned the unit on and there was no heat but the unit was operating. I removed the back panel and tested the element and found it open. Tested the remaining components and all checked good. I removed and replaced the element and retested and the unit is operating as designed. No lint observed during service, job completed."
Near Austin, TX 78702
Luis
Job Details: 11/17/2020
FREEZER WHIRLPOOL KRFC300ESS01 Arrived on site for damaged door. Found large dent on side of freezer door replaced freezer door and nameplate checked door seal good.
Near Austin, TX 78702
Leonardo
Job Details: 11/17/2020
RANGE JENN-AIR JGS1450DS1 Arrived on site to test unit for console not responding. Test unit and found shorted keypad error. Did a hard reset test unit and error still coming on. Ordering new panel and née display board office to reschedule ; ordrng 1 W10911397 (STAINLESS CONSOLE ) and 1 WPW10603095 (DISPLAY BOARD )
Near Granite Shoals, TX 78654
James
Job Details: 11/17/2020
WASHER WHIRLPOOL MVW7232HW0 Arrived on site and tested operation. Found off balanced load error. Customer also has video of unit running with no water during agitation. Ran diagnostics cycle and found all functions test good. Started normal cycle and found unit does not fill with enough water to reach wash plate and clothes are washing while dry. Factory rest and ran calibration. Tested operation and found unit working properly. Job complete
Near San Marcos, TX 78666
Andrew
Job Details: 11/17/2020
RANGE WHIRLPOOL WFE770H0FZ2 "Arrived on site to replace door hinges from previous diagnosis. Replaced hinges, tested unit, unit works good. Job complete."
Near Waco, TX 76712
Jonathan M
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL ED22LFXHT01 "Arrived on site for a refrigerator that’s leaking water and not making ice. Inspected unit and work area. Customer advised that the unit leaked water all over the floor when they were gone over a weekend and they’ve noticed it leaking from the icemaker area. They also advised that before this issue, the ice cubes were getting smaller. Tested unit through a harvest cycle and found the icemaker not calling for water. Advise customer that I would need to replace their icemaker prior to figuring out the leak situation due to not being able to replicate the issue. Customer agreed. Replaced icemaker and tested unit. Found unit trying to call for water but the water valve not pulling in water. Tested resistance through the door water valve and found the door water valve out of range. Replaced water valve and tested unit. Unit began to fill and is working as designed with no leaks.
Near Austin, TX 78717
Scott
Job Details: 11/17/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on for leaking dishwasher . Customer stated unit would fill up overnight . Valve looked in good shape . Found low loop on drain hose and RO system attatched to drain hose . Fixed loop so Ro will drain in disposal and not dishwasher drain hose . No other leaks detected at time of service. Job complete .
Near Bastrop, TX 78602
Andy
Job Details: 11/17/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for dishwasher not spraying. Tested and inspected unit and found failed sump motor assembly. Ordering needed part. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11025157 (pump&motor)
Near Wimberley, TX 78676
Andrew
Job Details: 11/17/2020
DRYER MAYTAG MEDC200XW1 "Arrived on site to test unit for not heating. Found heating element not getting voltage. Timer was receiving proper voltage but not putting any voltage out. Cutoff, thermal fuse and element all tested good. Replaced timer, tested unit, unit is working as designed. Venting is good and unobstructed. Job complete."
Near Sunset Valley, TX 78745
Jacob
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL KRFF507HPS00 Arrived onsite for unit making noise. Tested unit. Found that noise was coming from the control damper. Replaced control damper. Tested unit. Unit test good. No issues at this time. Job complete
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site for REFRIGERATOR - NO LIGHT - NOT COOLINGPlaced in diagnostics and tested pantry lights. No response from UI to Board. Removed board and installed new board and all lights inside tested good. Ran another diagnostics and pantry lights responded to new board. Job completed. Gave customer a LB but I failed to take a photo of it.
Near Round Rock, TX 78665
Cliff
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL WRF555SDHW01 Arrived on site to diagnose a refrigerator that is not producing ice. Found bail arm not seated properly. Reset bail arm to proper position and tested unit. Found all is working properly at this time. No leaks were found at time of service.
Near Jonestown, TX 78645
Lou
Job Details: 11/17/2020
ICE MACHINE KITCHENAID KUIC15NRXS2 "Arrived on site to install previously diagnosed and ordered part. Due to the grid cutter being broken, I removed and replaced the cutter and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78744
Kevin
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL ED5LHEXTD00 Arrived on site and inspected refrigerator and found ice door mounting points on refrigerator door are broken. A new freezer door would be needed to correct issue. Freezer door is no longer available. Sent pictures to:KB/AHS; ordrng 1 2325839US (Freezer door)
Near Leander, TX 78641
Lou
Job Details: 11/17/2020
REFRIGERATOR JENN-AIR JFFCC72EFS02 "Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, customer advised that they trouble shot the unit by unplugging it for 30 mins and once plugged in, the unit began to make ice. I placed the unit in diagnostics and tested the ice maker in test #120 and it operated as designed. I tested the fill tube in test #97 and it failed. I tested the water dispenser in test #96 and it passed. Retested test #97 and it passed. I advised the customer that the unit will need the UI and hv control due to a glitch in the controls. Also found the right door gasket it torn and will need replacing. I am ordering the hv control, UI, right door gasket, CNOTE-AUTHORIZATION & CNOTE-LSO PER CUSTOMER REQUEST. Office to schedule return service due to the parts being OOS. No water leaks observed during service. ; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 CNOTE (AUTHORIZATION ) and 1 W10917313 (gasket-dor) and 1 W11262313 (panel-ui) and
Near Round Rock, TX 78681
Jimmy J.
Job Details: 11/17/2020
WASHER MAYTAG MVWB835DW4 Arrived on site for Not Operating or Won't Start - Has Power - Top Load Washer Found washer plug was shared with other electronics. Advised customer to keep washer on it own outlet. Placed in diagnostics and got F2E1 F0E3. Replaced lid lock due to washer not allowing proper operation along with error codes. Attempted to tart a load and selection would not start when holding down the start button. Replaced control and unit began operating as designed. No leaks detected. Job completed.
Near Lago Vista, TX 78645
Lou
Job Details: 11/17/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site to inspect dishwasher leaking water. Upon further inspection, customer advised the unit is no longer leaking, but pointed out that the console and outer door panel were damaged. Customer advised that when the unit did leak, it was a large amount of water coming from underneath. They advised that someone had taken a look at the unit and found the tabs on sump weren’t latched to the tub to secure the sump/motor assembly. I found the right side tab was broken off and the front tab on the sump wasn’t latched to the tub. The sump was only being secured by the left tab. I found pieces of shredded plastic under the unit on the right side looking as if it came from the tab mount. I found the console was damaged on the right side exposing broken glass and the outer door panel was bent on the right side at the console. Also found the flooring under the unit was badly warped/raised due to the water leak. Also found the unit not mounted correctly o
Near Manor, TX 78653
Matthew
Job Details: 11/17/2020
WASHER WHIRLPOOL MVWC465HW2 Arrived onsite for washer shaking excessively. Ran unit in diagnostics and found that the unit experienced unbalanced loads. Instructed customer on proper loading and cycle selection. No leaks present at this time. Job complete
Near Georgetown, TX 78633
Jonathan S
Job Details: 11/17/2020
REFRIGERATOR GE GFE29HGDABB Arrived on site to install previous diagnosed part. ordrng 1 WR60X10358 (CONDENSER FAN)
Near Dripping Springs, TX 78620
Robert
Job Details: 11/17/2020
RANGE KITCHENAID KFDC506JSS00 Arrived on job to replace previously diagnosed parts. After replacement test operation still taking too long to light and continues to click afterward. Will need to replace orifice. ; ordrng 1 W11502161 (PLEASE KIT)
Near Meadowlakes, TX 78654
James
Job Details: 11/17/2020
DISHWASHER MAYTAG MDB6769PAB1 Arrived on site and inspected unit for leaks. Found door vent and dispenser leaking. Unit will need new vent and dispenser to repair. Office to schedule return services due to part availability ; ordrng 1 WPW10428211 (vent asm) and 1 WPW10428217 (dispenser)
Near Austin, TX 78704
Jacob
Job Details: 11/17/2020
OVEN KITCHENAID KOCE500ESS11 Arrived onsite for front part of the door having scratches. Looked at door. Found scratches. Replaced front part of the door. No issues at this time. Job complete
Near Austin, TX 78702
Jacob
Job Details: 11/17/2020
WASHER MAYTAG MVWB835DC3 Arrived onsite to replace parts ordered by previous tech. Replaced parts. Tested unit/calibration. No leaks at this time. Job complete
Near Austin, TX 78704
Jacob
Job Details: 11/17/2020
COOKTOP KITCHENAID KCGC506JSS00 "Arrived onsite for control panel having scratches. Looked at control. Saw scratches. Attempted to put the unit apart. Found that there is caulking on the left and right of the unit, let customer know that the unit will need to be re caulked by the builder once service is finished. Need to still replace control panel. Ordered name plate. Customer would like all done at once. Office to reschedule. ; ordrng 1 W10839793 (nameplate)"
Near Austin, TX 78703
Richard
Job Details: 11/17/2020
WASHER WHIRLPOOL WFW96HEAU0 Arrived onsite for the washer not working properly. Ran diagnostics and found error code F6E5 lost communication between CCU and EB (expansion board). Checked wire harness and it looks good no frayed or burnt wires. Will need to replace both control boards. Ordering parts and office to schedule. ; ordrng 1 WPW10388229 (cntrl-elec) and 1 WPW10701570 (cntrl-elec)
Near Cedar Park, TX 78613
Paul
Job Details: 11/17/2020
RANGE WHIRLPOOL WFE320M0JS0 Arrived onsite for a cooktop with the knobs turning on the opposite burners. I tested the unit and found the the rear burners turning on with the opposite sides knob. I corrected the harness at the switches. I tested the unit and it is working as designed. Call complete.
Near Austin, TX 78741
Kevin
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 "Arrived on site and inspected refrigerator And found no ice production, attempted to cycle icemaker and it will not move. Will need to bring back the correct icemaker to complete repair. .; ordrng 1 W11284458 (Icemaker)"
Near Austin, TX 78734
Luis
Job Details: 11/17/2020
REFRIGERATOR KITCHENAID KSSP48QHS00 "Arrived on site for no ice. Ran ice maker through a cycle water not filling ice maker during cycle,ran forced fill water entering ice maker,diagnosed a defective ice maker. Installed a new ice maker ran harvest test passed water filled ice maker.; used 1 4317943 (ICE MAKER ) from stock"
Near Austin, TX 78717
Scott
Job Details: 11/17/2020
COOKTOP KITCHENAID KCGS556ESS02 "Arrived on site , replaced orifice holder and burner head . All burners on cooktop are functioning properly. No gas leaks detected at time of service. Job complete"
Near Austin, TX 78734
Luis
Job Details: 11/17/2020
ICE MACHINE KITCHENAID KUIC15NRTS0 "Arrived on site for no ice. Ran diagnostics,recirculating pump not powering on,unit passed all other diagnostic test. Replaced pump ran diagnostics all test passed ; used 1 WP2313628 (PUMP) from stock"
Near Round Rock, TX 78681
Cliff
Job Details: 11/17/2020
REFRIGERATOR KITCHENAID KSC24C8EYY02 Arrived on site to diagnose a refrigerator that is leaking. Found fresh food evaporator drain line clogged. Cleared drain line and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Hutto, TX 78634
Andy
Job Details: 11/17/2020
REFRIGERATOR KITCHENAID KBSD608ESS01 Arrived on site for refrigerator leaking from FC. Tested and inspected unit and found failed drain tube. Ordering needed part. Office to schedule return trip. Instructed customer to keep close eye on unit to prevent water damage risk. ; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10499597 (tube)
Near Austin, TX 78737
Leonardo
Job Details: 11/17/2020
COOKTOP WHIRLPOOL WCG55US6HS00 Arrived on site to replace cooktop. Replaced cooktop test unit and unit test good job complete.
Near Leander, TX 78641
David Z
Job Details: 11/17/2020
DISHWASHER WHIRLPOOL WDT730PAHZ Arrived on site to install previously diagnosed parts to resolve no heat. Installed new element and retried. All is working as designed. Call complete.
Near Leander, TX 78641
Lou
Job Details: 11/17/2020
WASHER WHIRLPOOL WTW8040DW4 "Arrived on site to inspect washer tripping breaker. Upon further inspection, customer advised that the unit will run for approximately 4-5 mins and the breaker will trip. Once they turn it back on at the breaker, the unit will show the time it had on the display when the breaker tripped. Other times, the unit operates just fine. I found the unit is on a GFCI breaker and outlet. I placed the unit in diagnostics showing error code F7E0-Loss of power. Cleared the code and continued with testing. Unit operated as designed. Following the tech sheet for the error code, I tested the main control and tested VDC at pins at J18-3 & J18-1 and got less than +5VDC. I removed and replaced the main control and calibrated. Retested and unit operated as designed. I recommended that the customer have someone check the breaker and replace it with a more up to date breaker if needed. No water leaks observed during service, job completed."
Near Georgetown, TX 78633
Jonathan S
Job Details: 11/17/2020
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site for washer not filling. Performed diagnostics mode and checked fault codes. Found fault code F8-E1 long fill. Ran automatic test cycle and measured voltage to inlet valve at 120 volts. Performed manual test mode and found control not sending voltage to valve. Ran in normal operation on normal cycle and found activating. Found failed inlet valve. Returned on site to replace inlet valve. Removed failed valve and installed new. Performed diagnostics mode and activated automatic test cycle. Monitored operation and observed for possible water leaks. All tested good, no water leaks detected.
Near Lakeway, TX 78734
Luis
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL WRT511SZDM00 "Arrived on site for ice build in freezer and moisture in fresh food. Found freezer compartment fully of frost and ice,moisture in fresh food. Hinge side of cabinet damaged large gap on hinge side of cabinet,called tech support and ran a video chat,per tech support appears unit has been dropped