Arrived on site to diagnose a refrigerator that is over cooling in the rc. Tested unit and found all is functioning properly at this time. Advised customer on findings and to watch item placement that could block air channels in unit. No further repairs needed and no leaks were found at time of service.

Arrived onsite and found rc evap completely frozen through. Ordering evap cover and evap fan kit to repair. Advised customer on defrosting the unit. Returning with cover and fan to repair. ; ordrng 1 W11256332 (Eva coverp)

Arrived onsite to install previously diagnosed pat. Upon arrival I installed new control and tested unit and and found unit operating as designed. Job complete.

Arrived onsite for washer making noise. Upon inspection I found that noise was coming from eating. Upon further inspection I found that the shaft and bearing was seized in to the tub. I quoted customer for new tub.

"Arrived on site at new home that is still under construction for dishwasher missing kick-plate. Found unit not installed at time of service. Inspected unit for possible damages, checked all components and water lines still in place. Spoke with builder on kick plate and left on site to be installed when unit is installed. Job completed."

Arrived on site to drop off lp conversion kit

"Arrived on site for breaker tripping. Per customer with icemaker on breaker will trip within a day,with icemaker off unit works correctly. Powered on icemaker,icemaker ran through a harvest,dumped ice and filled no issues,ran diagnostics fans powered on,compressor powered on,ran defrost cycle and defrost heater powered on,unable to recreate issue,advised customer that due to icemaker on and tripping breaker recommending to replace icemaker. Installed a new icemaker powered unit on icemaker filled with water.

"Arrived on site and inspected dishwasher and found it is noisy while running, sent video to SW who recommended replacing motor assembly, after replacement dishwasher is now running quietly/normally, job complete"

"Arrived onsite for refrigerator not cooling in both sections. While speaking to customer found that customer experienced intermittent power failure on unit. Customer stated- lights were out, dispenser was non functional and cooling was off. Happened twice. Once the unit corrected itself and the second time unplugging the unit reset the components. During visit could not duplicate any issues. Temps were good in both compartments and water was dispensing and ice maker was making ice. Unit may have intermittent power failure due to possibly failing control. Checked deli control and showed no signs of corrosion. Customer will monitor and video if it happens again"

Arrived onsite for refrigerator not making ice I performed ice maker twist tray test that was good. I the tested ice level sensor that was good the I tested ice maker water fill and found no water coming out. I check filter for ice or clogs found no ice or clogs. I replaced water valve and tested fill and found fill working. No leaks at this time. Job complete.

"Arrived onsite for no operation and found fuse blown. Found likely reason for this is the frame door hinges have bent slightly and cause a door misalignment which wore out the switches. The switches and interlocks would be needed, as well as the fuse. The other complication is evidence of significant roach infestation which could have equally contributed to a short. Advised customer on findings. AUTHO required to proceed. ; O-emld tckt"

Arrived on site to diagnose an ice machine that is making unusual noise. Found condenser fan blade tapping against refrigerant lines. Repositioned line and all is working properly at this time. No leaks were found at time of service.

Arrived on site to replace harness and control board and fuse. Replaced all parts could not test unit due to unit sitting in the garage. Job complete.

Arrived onsite for washer making squealing noise and not completing cycle. Upon inspection found belt slipping and failed suspension rods. Customer is aware that running unit under current condition will have more where in tear on components. Replaced belt and suspension. Tested unit and unit is functioning properly. Job complete

"Arrived on site to diagnose washer that was leaking water. Customer said drain hose wasn't seated and they had fixed it. No work was needed, confirmed unit no longer leaking. Call complete. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)"

Arrived onsite and found the belt had slipped off due to a tree nut shell left behind by a rodent. Reinstalled the belt. Unit is now operating as designed.

Arrived on site to install previous diagnosed parts. Removed failed front right adjuster and installed new. Gained access to heating element and removed element. Verified element was bad and measured resistance and found opened. Installed new element and performed diagnostics mode. Monitored test cycle and found element drawing 7.5 amps. Checked for hot temperatures at end of test cycle. Found unit operating as designed. No water leaks detected during service.

Arrived on site for oven not responding to touch commands even after hard power rest . Ordering UI console . Call to set return.; ordrng 1 W10876356 (Ui console oven)

"Arrived on site for complaints of frost build up, ice build up, no cool, and water dispenser issues. Found FC extremely iced over. Could not access the evaporator because of all the ice. Advised customer to perform a natural defrost with towels down, doors open, for 2 days prior to the next appointment. Attempted force defrost and heater never came on. Found RC at room temperature. Found frost near the edges of the liner near the door in the FC. Found some air gaps and remolded them. Found all water lines disconnected in the back of the fridge. Verified voltage at the control. Will need need to diagnose further once defrosted. Will order the control, heater, evap motor, bimetal, valve, and door gasket. No water leaks detected, office to reschedule.; ordrng 1 2159082 (Gasket) and 1 WP2323198 (Heater) and 1 W10408179 (Valve)"

Updated model and serial. Upon arrival inspected unit for gas leak. Found leak coming from regulator. Cooktop is installed above built in oven. Explained to landlord that due to the installation of the oven the oven will need to be removed to make the cooktop accessible. Quoted customer 120.25 for parts and 307.25 for service and labor. Customer approved. Before rescheduling be sure that unit has been made accessible. Office to reschedule ; ordrng 1 W11087445 (Regulator)

Arrived on site for dryer taking too long to dry clothes. Upon arrival found no errors and diagnostics and found a stable power supply coming from outlet to unit and being distributed evenly through unit and all components. After further testing found no signs of clogging through the exhaust going straight out of the house or inside of the dryer and found temperature fluctuations functioning within manufacture specs. I did find however that due to the washer failures the dryer is having a much hard time trying to dry the clothes. I recommended to customer that we make the repairs needed to washer in order to ensure the dryer functions of peak performance. Call complete

"Arrived on site to replace previously ordered parts for cooktop. Found no failures to valve, but instead wrong size orifice installed on rf burner. Installed correct size orifice and adjusted valve. All is working properly at this time."

Arrived onsite to install properly diagnosed parts upon arrival I installed new float switch and tested unit and found unit operating as designed. Job complete no leaks.

"Arrived onsite for DW not running. Upon arrival i attempted to put unit into diagnostics mode and found that it would not, checked under unit and found that the float switch tray and water in it I I drained water and attempted to run diagnostics again but still no change. I installed new control and tried again and found the unit operating as designed. Upon further inspection I found a leak at drain hose connection on drain pump. I corrected this and ran another test and found another leak at the upper rack mount screws due to it being loose I corrected this and tested unit and found unit operating as designed. Job complete."

"Arrived on site to install previously diagnosed and ordered part. Due to the sump/motor assembly failure, I removed and replaced the part and tested. Unit is operating as designed with no leaks. No water leaks observed during service, job completed."

"Arrived on site for no ice. Ran fill test on icemaker,Water valve not powering on,removed compressor cover found harness disconnected from valve,installed harness,ran fill test passed icemaker filled with water"

"Arrived on site to install previously diagnosed and ordered part. Due to the drain pump failure, I removed and replaced the drain pump and tested. Unit is operating as designed. . No water leaks observed during service, job completed."

Arrived on site to replace previously ordered parts for refrigerator. Found icemaker that was ordered doesn't match harness in unit and am reordering correct part. Return date set for 3/28.; ordrng 1 W10882923 (Icemaker)

Arrived onsite for no power unresponsive and found shorted L1 wire at block. Used harness to repair. Unit is now operating as designed. Advised customer on repair. All checks good.

"Arrived on site to inspect unit for making a loud vibration noise when plugged in, upon inspection found the Evap fan was vibrating the grille loudly when on. Shifted all parts and found a broken tab, ordering fan and grille. Office to reschedule ; ordrng 1 WPW10175909 (Grille)"

"Arrived on site ,replaced sump and motor , lower rack wheels , and heater . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete"

"Arrived on site for customer complaint of unit not washing, found failed wash motor, I replaced wash motor assembly, ran diagnostic test cycle, unit tested good."

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Went to recover refrigerant and found the unit completely out of refrigerant. Replaced the dye dryer and put the unit under a vacuum. Could hear a hissing sound coming from the refrigerator section and the unit would not get into a full vacuum. Opened up the evaporator cover and found the hissing coming from within the cabinet at the Capilary tube. Found both capillary tube and return line rusted over. Went to try to wiggle the capillary tube to see more of what was going on and heard the capillary tube open up even more and let more air back into the system. I called Whirlpool Techline and spoke to Robert SR# 7733242849. He had me sending a photo of the issue. He advised that based on the information, the unit would be non-repairable and to let the customer know that they would be contacted within the next 5 business days. Call complete."

Arrived onsite for unit not drying very well. Tenant sad that they wouldve to use it 3 or 4 times to get things dry. Looked at the unit and found that the dryer vent tube and ventilation for the dryer was clogged up and causing the unit to not heat or dry really well. Left the home owner a message and let the tenant know that the ventilation needs to be cleaned by some one else or be they may be charged if we return for the same issue and it has not been cleaned as per recommendation. Took pic of clogged vent. No issues at this time. Job complete

"Arrived on site for no ice ran diagnostics thermistor reading open replaced icemaker,ran test icemaker filled with water. ; used 1 W11284458 (Icemaker) from stock"

"Arrived on site to diagnose a microwave that isn't heating. Found high voltage system shorted and replaced mag, cap, and diode. Tested unit and found all is functioning properly at this time."

"Arrived on site for customer complaint of front burner not even, found burner head warped and needs replacing, ordering burner head to ship to customer.; ordrng 1 Cnote (Drop ship part to customer) and 1 WB16X24722shiptocustomer (Burner head)"

Arrived onsite for unit not dispensing water or ice. Upon arrival found ice bin full of ice. Found auger is broken and not feeding ice to dispenser. Tested water dispenser. Water valve is not energizing with call for water. Needs water valve replaced. Need to order water valve NF auger assembly Also need to get UI approved just in case. Need AUTHO. Office to reschedule ; ordrng 1 WR17X23255 (Bucket/auger assembly) and 1 WR57X33326 (Water valve) and 1 Autho (Autho)

Arrived on site for complaints of visible damage. Found dent on front left of console. Will need new part to complete. Office to reschedule.; ordrng 1 W11180283 (Console panel)

Arrived on site to test unit for lower rack not pulling out correctly. Found wheels broken ordering new wheels office to reschedule ; ordrng 4 W10195416V (Lower rack wheels)s

"Arrived on site and found refrigerator is still under manufacturer warranty, replaced several interior LED modules and all interior lighting is now working properly, job complete"

"Arrived on site to replace previously diagnosed cam and motor, tested unit found unit making screeching sound when going into high rpm spin, replaced cam did not fix issue, even after multiple attempts to fix noise, it never went away, with units that had the same noises on previous jobs, gear-case replacement fixed issue, ordering gear-case, belt, shift actuator to ensure completion office to reschedule ; ordrng 1 W11239857 (Belt) and 1 W11423758 (Gear case) and 1 W10913953 (Shift actuator)"

Arrived onsite for unit not baking. Looked at the harness of the terminal block and found that the red wire had burned up. Ordered new main harness. Rescheduled with tenant. ; ordrng 1 W11432194 (Main harness)

"Arrived onsite for unit not starting with water or draining. Tested the unit and unit would not fill with water, heard the motor running but the drain motor would not turn on as well. Upon further investigation, found that the control may need to be replaced and poses the drain motor and water valve.

"Arrived on site to inspect ice machine overflowing the front with water. Upon further inspection, I placed the unit in diagnostics and tested. All components were operating properly except the reservoir drain pump. Also, found the external drain pump is draining intermittently. After getting approval, I removed and replaced the external drain pump and the reservoir drain pump and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site and inspected washer and found valve is leaking there is a crack on the hot side.

"Arrived on site for washer leaking. Inspected unit and work area. Customer had water turned off to unit, turned water on. Performed diagnostics mode and checked error codes and found none. Ran automatic test cycle and found water leaking at hot supply line connection on inlet valve. Removed hot water line and replaced gasket. Found inlet valve stripped and not allowing water supply line to fit properly. Tested unit and found no longer leaking. Informed customer on inlet valve and he requested to replace inlet valve. Removed failed inlet valve and installed new. Performed diagnostics mode and automatic and manual test. Found unit operating as designed and no water leaks detected during service.

"Arrived on site to inspect unit for not spinning without violent shaking, upon inspection found the unit working normally but the back right foot off. Leveled unit and found no issue. Complete"

"Arrived on site to install previously diagnosed and ordered part. Due to the lower rack front right wheel assembly missing, I installed a new wheel assembly and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site for customer complaint of knobs being switched on the LF and LR burners, I switched knobs, tested good."

"Arrived on site for MAKING A LOUD TUMBLING NOISE WHEN TURNING. Upon arrival tested unit and found noise coming from rollers. Inspected rollers and found 1 completely seized and the other 3 are worn. Noticed some squeaking coming from idler. Need to replace all 4 rollers and idler. Customer wants to install new belt while replacing other parts. Replaced all 4 rollers, idler and belt. Tested unit and unit operates as designed. Job complete"

"Arrived outside for a refrigerator thats not cooling and is having ice melting. Inspected unit and work area. Confirmed the customers complaint and found a defrost issue in the freezer section but no defrost issue in the refrigerator compartment. I tested the evaporator fan in the freezer section and found that it would not come on. I called Whirlpool Techline and spoke to Orlando SR# 7733237727. He advised at the unit has a no issue for the freezer evaporator pans causing the power outage issues and new prost issues. He advice to replace the freezer evaporator fan and they call back if further issues persist. When I went to disassemble the freezer evaporator cover, found ice buildup on both sides of the Styrofoam cover. Attempted to defrost part of it but found the cover completely iced over and unwilling to budge.Spoke to CS and was advised to also run through checks on the defrost heater and return based on known issues. Found the defrost bimetal closed and the heater kicking on when putting it into a force defrost. When I went to reassemble the unit, one of the slide rails fell and broke the door switch underneath in the freezer section. Ordering the door switch and will return with the FC evaporator fan assembly, and UI once the refrigerator is completely thawed. Rescheduled customer to 3/28.; ordrng 1 W11291142 (Door switch)"

"Arrived on site for customer complaint of unit not powering on, found the console wire harness not making good connection with main control. I adjusted metal prongs on harness connection, unit tested good."

"Arrived onsite for unit with power,but not operating. Upon arrival unit just clicks. Checked voltage got 120v from supply to control. Called tech line for assistance. Tech had me ohm drain pump and got resistance of 80. Found water in outer tub. Drain pump is receiving voltage but not operating. Tech recommended replacement of Drain pump. Tech gave Sr#7733242795 . Ordering drain pump and line filter just in case and bringing back control and panel just in case. Customer is requesting us to return asap. Office to reschedule ; ordrng 1 W11399437 (Drain pump) and 1 W11033573 (Line Filter)"

Arrived on site for oven not heating . Checked all connections all checked normal. Ran preheat bake element igniting. Getting correct amp on igniter . Ran preheat to 350. All checked normal. Couldnt duplicate issue .

Arrived on site for microwave not allowing unit to heat or function wants to start button is pressed and causing a door open and shut air. Upon arrival confirm complaint and found the upper portion of the interlock assembly failing. Ive been installed the new in your life assembly kit reassembled and tested the unit and found microwave fully functioning as designed. Call complete

Arrived onsite for dryer making noise when in use and not drying well. Upon arrival tested unit. Noise was apparent. Disassembled unit and found roller bearings and belt worn. Replaced bearings (4) and belt. Unit is heating. Recommended customer have external ventilation cleaned to reduce longer dry times. Tested unit and unit is functioning properly. Customer tested and approved. Job complete

"Arrived on site for leaking washer, inspected unit and was leaking at the cold water hose, detached hose and inspected, rubber washer was not cut so flipped the rubber washer and reinstalled and tested, unit working as designed, no more water leaks detected, job completed."

"Arrived on site and found drawer below icemaker has ice behind it and it will not close properly. Showed customer how to remove drawers if need be and cleared all ice and drawer will now close properly, job complete"

"Arrived on site to replace failed console, after replacing, unit tested good,

Arrived onsite for the lid being broken. Looked at the lid and saw it was broken. Quoted customer and declined the first quote. Spoke with MS to get managers approval for a cheaper quote. Replaced the part. No issues at this time. Job complete

"Arrived onsite for control issue, found unit operating with relay failure causing fan to continually kick off and back on. Power cycled unit and this made the symptoms more obviously bad with chirping occurring with the function loss. Completed repair. Unit is now operating as designed."

"Arrived on site for customer complaint of unit not cooling, found freezer was at 18 degrees and refrigerator at 42 degrees. I gained access to compressor and went over all accessible lines with UV light to check for leaks, also checked evaporator for leaks, no dye of any kind was found. I did find condenser completely blocked with hair and dust, I removed hair and dust and asked customer to monitor temperature in freezer for 24 hours. If problem continues, will need sealed system repair."

Arrived onsite to replace previously diagnosed parts. Upon arrival accessed evaporator compartment. Found evaporator and components completely covered in ice. Unit will need to be manually defrosted to avoid damaging components. Office will reschedule customer after defrost period. Returning with ordered parts. ; O-emld tckt

"Arrived on site for complaints of no water and no ice production. Found water turned off. Turned on water and water is dispensing properly. Advised customer to allow 12-24 hours for ice production. No water leaks detected, job complete."

Arrived on site to install previous diagnosed part. Unplugged unit and gained access to control. Removed failed control and installed new. Assembled unit and plugged unit back in. Tested light and heating operations. All tested good.

"Arrived on site to install previously diagnosed and ordered parts. Due to the failed sealed system, I removed and replaced the compressor, access valve, and UV dye drier and vacuumed the system. Pressures held at -30/0. I installed 4.5oz of R134a refrigerant and monitored pressures and the evaporator frost pattern. Pressures were good at 1/130 and unit had a good frost pattern. No water leaks observed during service, job completed. I recommended that the customer allow the unit to fully cool for approximately 48 hours before placing food items back into the unit."

"Arrived on site and replaced control board and microwave counter light will now work properly, job complete"

"Arrived on site for no water or ice. Diagnosed frozen water tank due to air seeping between fan scroll and air tower,defrosted icemaker fill tube and reservoir,added sealer between gaps. Tested icemaker passed filled with water,ran water dispenser passed."

Arrived on site for a dishwasher getting an F9E1 error code. I put the unit into diagnostics mode and found stored error codes F9E1 for no drain and F9E2 for drain motor electrical problem. I cleared the error codes. I manually activated the drain and found it not energizing. I checked voltage going to the drain pump and found it good. This indicates a faulty pump. I installed a new drain pump and then tested the unit. I ran a test cycle and found the unit now working a designed. No leaks observed at the time of service. Call complete.

Arrived on site for washer not agitating but is spinning . Actuator tested normal. Ordering drive motor and cap to have on hand . Motor covered . Set return for Friday . No water leaks detected at time of service. Return 3/25 ; ordrng 1 W10006487 (Drive motor) and 1 W10625046 (Cap)

"Arrived on site and inspected icemaker and found no ice production, icemaker is off on arrival. Ran icemaker harvest test in diagnostic and water fill test and both passed. Could not find a reason why icemaker is not producing. Replace icemaker and ran harvest and fill test again and they still passed. Requested that homeowner monitor it for ice production, job complete"

"Arrived on site to inspect oven temps. Upon further inspection, I placed the unit in diagnostics and checked for error codes and found none. Using my multimeter, I placed my thermal lead in the middle of the center rack and tested temps on Bake at 350 degrees. My preheat temp was 347 degrees. My next five readings were 330, 368, 352, 378 and 356 giving me an average temp of 356.8 which is well within the 15 degree above and 15 degree below temps approved by the manufacturer. Advised the builder of my findings. No repairs needed at this time. Job completed."

Arrived onsite and found broken latch and broken strike. Completed repair and charged in full.

arrived on site for dryer making loud noise and not drying. Upon arrival confirm complaint after further inspection found the heating element had broken around the coil in multiple areas as well as the idler wheel shaft collecting a lot of dirt and debris causing wheel to squeal. Cleared and cleaned shaft and found no damage to idler the. replaced heating element and reassemble and tested unit and found dryer noise completely gone and heating element functioning as designed. Instructed customer to get a dryer vent cleaning as soon as possible due to the amount of build up that was in the dryer. Call complete

"Arrived on site for a washing machine that has rust on the basket again. Inspected unit and work area. I confirmed the customers complaint and Id confirm rust in one corner;with a partial crack in the tub. I called Whirlpool Techline and spoke to Chris SR# 7733224062. He advised that if there was rust inside the basket, to go ahead and replace the basket. Replaced the basket and tested the unit. The unit is working as designed with no cracks, scrapes, or rust present upon testing. The unit is working as designed. Call complete."

"Arrived on site for install of previously diagnosed parts. Installed new door switch and control. Tested unit and it is starting up without throwing the error message. Tumbling and heating well. No issues at this time, job complete."

Arrived onsite and found failed adjusters. Repaired with adjuster kit. Unit is now operating as designed. Ordering toe kick fastener to be sent D2C. ; ordrng 1 W10503548 (Fastener)

"Arrived on site ,replaced icemaker . Ran harvest and fill test , all connections are dry . No water leaks detected at time of service. Job complete"

"Arrived on site to install previously diagnosed parts, disassembled unit and removed burners, removed top and replaced igniter harness, reassembled unit, tested unit and operating as designed, no gas leaks detected.

"Arrived on site for customer complaint of unit getting out of balance and walking, found suspension rods needed replacing, I replaced suspension, unit tested good."

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found both compartments warm. Customer advised that they could hear a clicking noise coming from the unit before it stopped cooling. I pulled the unit out onto my floor protector and tested the compressor. I found the windings within ohms range. I placed a start device/capacitor on the compressor and the compressor came on and began to make a loud clicking noise and then shut off. I am ordering the compressor, UV dye drier, access valve, R600 kit, Nitrogen kit, LOKRING kit, and CNOTE-3HOUR JOB. Office to schedule return service. No water leaks observed during service and unit left unplugged for safety. ; ordrng 1 LOKRINGKIT (LOKRING KIT) and 1 NITROGEN (Nitrogen) and 1 R600KIT (R600 KIT) and 1 W11504433 (LOKRING-HEAT LOOP TO DRIER) and 1 W11504447 (LOKRING CAP TUBE TO DRIER) and 1 W11504415 (LOKRING SUCTION LINE TO COMPRESSOR) and 1 W11504431 (LOKRING HIGH PRESSURE SIDE TO COMPRESSOR) and 1 W11506619 (LOKRING PROCESS TUBE,TO,COMPRESSOR) and 1 W11370574 (Compressor kit) and 1 WPW10143759 (UV DYE DRIER) and 1 TJ90SF8404 (Access valve) and 1 CNOTE (3 hour job)"

"Arrived on site to inspect unit for making a loud noise when ice maker harvests ice. Upon inspection found the ice maker was working normally but did seem to have trouble popping out the cubes and clicked, we have replaced ice-maker already. Ordering control in case we have heater relay shorted. Ordering control and returning with ice maker. Office to reschedule ; ordrng 1 W11203289 (CNTRL-ELEC)"

Arrived on site to test unit for unit coming toward when pulling rack out. Found screws had come off the brackets. Installed new screws test unit and unit test good job complete.

"Arrived onsite for unit over frosting in the refrigerator once again. Did look at the back of the refrigerator and saw that it had frost buildup at the back of the refrigerator. Did not find the drain was clogged. Did not have the ui panel control and that the unit needed to be unthawed before returning. Returning with all parts as fan scroll may need to be replaced if the fan it stuck since it is frozen up and the thermistor to be replaced once again. Spoke with claims and said that the ui panel control can be covered underneath the previous P&L still and customer does not have to pay any fee at this time. Ordered part, office to reschedule. ; ordrng 1 W10798790 (Ui panel)"

Arrived onsite and tested unit for leaking and throwing codes. Found unit not leaking during testing. Cleared codes. Advised customer that if symptoms recur sump and motor will need to be replaced for slow leak. All checks good at time of service. ; O-emld tckt

"Arrived on site for customer complaint of unit making a noise and leaking water. Found defrost drain line was clogged, I defrosted drain line and cleared clog, unit tested good. I could not duplicate noise at time of service, I gave owners a couple of tips if it happens again. Its possible its the compressor going out from the type of noise the owners are describing.

Arrived on site for microwave not heating. Upon arrival from complaint and found the photos of the door switches. Then found at magnetron capacitor and I was not working correctly and magnetron showed signs of internal damage with bent fins as well as damage magnets.. After replacing all three I found at the house voltage transformer was still failing. Will need office to reschedule with customer if AHS approved further repairs.; ordrng 1 W10832024 (Thrm fix) and 1 W10836753 (Transformer) and 1 W10269232 (Thrm fix) and 1 Cnote (Needs ahs autho)

Arrived onsite for unit not heating hot enough. Tested the unit. Unit tested good on all burners and the oven is working with no issues. Called tech line. New coils have a temperature sensor in the middle of the unit that shuts off when it gets too hot to keep from any grease fires from happening. Said there nothing to be changed on the unit as it is working as designed. That management will need to find an owners manual to look up how the new coils work on this unit. Spoke with Bruce got sr#7733231224. No issues at this time. Job complete

"Arrived on site. Pierced low side pressure reading -20 diagnosed a leak in the system,replaced the evaporator,compressor and a uv drier, vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good.

"Arrived on site for a washing machine throwing an F6E2 error and then not powering on. I tested the unit and found the console not lighting up or powering on. I was able to get it into diagnostics mode and found stored error code F6E2 for UI communication error. However, none of the buttons worked again after that. I checked voltage at the wall and found it good. I then checked voltage at the control to the UI and found a good 5VDC going to it. This indicates a bad console. I gained access to the bottom of the unit and found significant gearcase oil. I removed the rotor and found more oil under. I also found significant play on the gearcase shaft. This indicates a faulty gearcase. I gave the customer two quotes of one with just the console and the other with the console and gearcase. I informed the customer that the gearcase is starting to go bad, but the immediate repair is the console. Call complete."

Arrived onsite and completed repair by replacing ACU. Unit is now engaging the clutch as designed. All checks good.

"Arrived on site to inspect washer not getting cold water. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and manually tested the valve and found the cold water valve closed. Customer provided a copy of their closing documents. I removed and replaced the valve housing and calibrated the unit. Retested in diagnostics and unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to inspect oven not heating properly, set unit to preheat 350?, took 3 temperature reading had a average of 367? calibrated down 15?, also instructed CX that unit has to be connected to WiFi to receive new updates and for clock to keep accurate time."

"Arrived onsite for ice machine producing small thin ice cubes. Upon arrival tested unit. Found faulty valve. Minimal water entering unit not filling reservoir.Replaced valve. Tested unit and water flow has been restored. Unit is functioning properly. Md recommendations to customer on adjustment to drain system. Unit has no drain hose, water free flows into small standpipe in rear floor. Customer will look into it. No leaks present at this time. Job complete"

Arrived onsite for oven broil not functioning. Upon inspection found element failed in several places. Replaced broil element and tested. Unit is functioning properly. Job complete

Arrived onsite for dishwasher door falling down. Upon arrival found left and right hand side spring holders failed. Quoted customer for link kit. Was able to retrieve springs. Completed repair and tested. Unit is functioning properly. Job complete

Arrived on site to test unit for left front burner not igniting correctly. Test unit and found burner taking long to ignite. Will order new burner head and cap and igniter. Unit is pretty tight will need 2 hour 2 man job office to reschedule ; ordrng 1 W11344538 (Burner cap) and 1 W11344539 (LF burner) and 1 W11573760 (LF igniter) and 1 2hour (2 hour) and 1 2man (2 man)

Arrived on site for range not allowing oven controls or UI input. Upon arrival confirm complaint and after further inspection found that half of the UA membrane was unresponsive although there was no damage to any of the ribbons or ACU display. Office to reschedule with customer once availability of Ui membrane is known WPW10207928.; ordrng 1 WPW10207928 (Membrane)

Arrived on site to diagnose a refrigerator with light not working. Found freezer led module failed and replaced it. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.