"Arrived onsite for customer complaint of water leaking inside the RC, I found clog in drain line, I removed clog, unit tested good."

"Arrived onsite for customer complaint of thin ice, found water reservoir was hanging down due to liner broken where the reservoir mounting screw attaches, non repairable. Called tech line SR# 7733851977"

"Arrived to instal previously diagnosed and ordered part. I removed replaced the control board and set the personality to #16 and tested through service mode tests. The unit operated as designed and all functions were present. No leaks observed during service. From prior notes- Control

"Performed streem diagnosis. Found unit is not cooling but fans are running and no frost build up on freezer evaporator. Also found middle hinge failing causing fresh food door to cut into the top of the freezer door and has damaged the gasket on the freezer door. Found shelf bars for freezer door broken off and missing and fresh food door handle support has cracked causing handle to be loose and comes off. Fresh food door liner also has a crack in it allowing outside air to migrate into the unit when doors are closed. The unit will need a full sealed system replacement, Door gaskets, door liner, Hinge, Freezer door liner and door bars and brackets.

Arrived on site for frost and water droplets in freezer section. Called tech support ran test per tech support needs a new freezer door. Ordering new door and brqcketsSr#7733619313; ordrng 1 W11449028 (Freezer door) and 1 W10839793 (Nameplate)

"Arrived on site for freezing in fresh food. Removed evaporator cover found large ice ball on inlet of evaporator,ordering a compressor,drier and evaporator job will need 2hrs; ordrng 1 W10836706 (Evaporator) and 1 W11092625 (Compressor) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access valve) and 1 2hrs (2 hrs)"

Arrived on site to diagnose a range with a burner not working properly. Found rf burner outer coil not operating and burner will need to be replaced to complete repairs. Return date set for 6/16.; ordrng 1 316282101 (Rf burner)

Arrived onsite for hood light not functioning. Upon arrival found bulb stuck in socket. Removed remaining bulb and tested. Not receiving proper voltage from control. Will Need to order main control board. Returning with housing and bulb. Office to reschedule. Will needs parts research on main board. No parts breakdown on service matters. ; ordrng 1 Partsresearch (Main control)

"Arrived on site to test unit for no water. Found error code f8e1(no water). Cleared code and ran multiple diagnostics. Got multiple error codes randomly its no rhyme or reason. F5e2(door switch), f7e1(wash motor failure). F9e4(tub light failed), f10e5(diverter leak), f9e1(no drain), etc. Every error code popped up independently. Checked harness and connections, found no issues. Recommend replacing control. Office to reschedule. ; ordrng 1 W11462460 (Control)"

"WL electric company repaired circuit. Double checked polarity and got 120 from black to white, 120 from black to chassis, and zero from white to chassis. Test overall operation of unit and unit operates correctly. The display just shows numbers blinking/ fading. Need to replace UI and return with control and ribbon cable. Office to reschedule ; O-emld tckt"

Arrived on site to tts unit for noise from evap motors and water accumulating around ice bin. Found evap motors were making noise because air leak from drain tube. Drain tube was missing s few and completely unattached from liner tubes. Installed screw and placed a bead of caulk around fill tube to seal air gap. Recommend installing pressure regulator and hose kit for water leaking from ice maker as pressures are inconsistent. Office to reschedule. ; ordrng 1 W10786952 (Pressure valve) and 1 8212547RP (Water line)

"Arrived on site . Ran diagnostics and got diverter error codes . Also found on door screw stripped , will need to be drilled out If any access to inner door components are needed . Ordering Sump , door screws return visit 6/16; ordrng 1 W11460945 (Sump and motor) and 2 WPW10348409 (Door screw short)s"

"Arrived on site for dead washer . Found unit not responding and latch locked . Got lid unlocked . Found drain pump had shorted out and caused main control board to fail. Will need control and drain pump.; ordrng 1 W11419171 (Control)"

"Arrived to inspect no ice. I found the ice maker fill tube was frozen and I used steam to remove the ice. I tested the unit and it operated and filled as designed. The RH RC door had two tears and will require replacement. No leaks observed during service. ; ordrng 1 W11456682 (Door Gasket, RC, RH)"

Arrived on site to test unit for unit turning itself on. Went to replaced board and found new board damaged. Ordering board again and harness. Office to reschedule unit its in the maintenance garage. ; ordrng 1 W10894098 (Control) and 1 W11172419 (Console harness)

Arrived on site to test unit for unit turning itself on. Found bad control office to reschedule ordering new board ; ordrng 1 W10894098 (Control board)

Arrived on site for refrigerator not cooling properly. Upon arrival confirmed issue and found both compartments over 50?. Pawn further inspection I found the Eve coil barely frosted over. Sound AirPods to compressor at .6. Both fans are running. Dryer was colder than room temp and getting colder the longer the unit stayed on. Also found evidence of sealed system leak as well as floating restriction with PSI pressures equalizing to 35-40 on the high side in under 1minute when powered off and would immediately rise to 150 and then rapidly fluctuate between 135 and 150 psi on the high side went on. Unit will require siles repair as well as a rescheduled two hours for repair once availability of all parts is known; ordrng 1 Cnote (Needs autho/3hr repair) and 1 5303918274 (Evap coil) and 1 5303918415 (Compressor) and 1 241785402 (Condenser coil) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 Cnote (Nitrogen)

Arrived onsite for to install previously diagnosed pats. Upon inspection of pats I noticed that the ice door actuator was need orange DOOR-ICE.and set return for 06/20/22.; ordrng 1 W11189145 (DOOR-ICE)

Sr#7733859029 arrived onsite for not cooling and found compressor getting power to the relay but windings shorted and not kicking the compressor on at all. Checked hi side line per CS out of compressor for black oil but not sludgy or dirty. Techline recommending flushing lines with nitrogen and replacing compressor to repair. Office to reschedule. ; ordrng 1 Nitrogen (Nitrogen) and 1 W11209866 (Compressor) and 1 WPW10143759 (Uv dryer) and 1 W10913906 (Access valve)

Arrived onsite and found unit operating with failed pump motor.

Arrived onsite and found cause of noise was the freezer evap frosted through. Ran force defrost and found 120v out put to the the heater during defrost but no defrost function. Ordering defrost harness and ui. Ordering hv board. Office to reschedule. Customer defrosting unit. ; ordrng 1 W11249952 (Evap motor) and 1 WPW10675033 (Hv control)

Arrived onsite and found unit operating with hi temps due to freezer evap frozen through. Advised customer on needed repair and defrosting the unit. Returning with evap harness and heater. ; ordrng 1 W11249952 (Evap motor harness) and 1 WP12729128 (Defrost heater)

Arrived on site to test unit for not working power. Replaced both switches test unit and unit getting power and closing but need the other switches and control board. Office to reschedule ; ordrng 1 3405-001033 (Switch) and 1 3405-001034 (Switch) and 1 3501-001324 (Control board)

Arrived on site for a refrigerator that is still having defrost issues. Inspected unit and work area. Confirmed the customers complaint and checked resistance through the evaporator thermistor. Found the thermistor within range. Tested continuity through the freezer harness and found proper continuity. Checked resistance through the heater and found it registering 87.1 ohms. I called Whirlpool Techline and spoke to Adrian SR# 7733674338. He had me run several checks from the control and asked if we had replace the control. I checked with the claims department and found that only the evaporator thermistor and freezer harness had been replaced. He advised to replace the control at this time and to call back if further issues persist. Ordering the part and the office will need to contact the customer about a return date due to an out of stock and PSB item.; ordrng 1 WRS315SDHZ08 (Control box)

"Arrived on site to unstack unit and get model/serial numbers for unit. Upon arrival, both techs removed the dryer from the top of the unit and unlocked the washer door and retrieved the model/serial numbers. Attempted to place the unit in diagnostics and it failed three times. Following service pointer #W11395614, I am ordering the main control and office to schedule return service due to the availability of parts. Advised the customer of the findings and ordering of the control. Placed the dryer back on top of the washer until return service. ; ordrng 1 W11574590 (Control) and 1 CNOTE (2 man)"

Arrived on site for no cool fridge. Found unit at room temp. Compressor would only hum for a few seconds then shut down . Getting correct voltage. Ordering Nitrogen Uv drier Compressor EvapLock ring r600 kit Unit is not hooked up to water . Call to set return ; O-emld tckt

"Arrived to inspect ice issue. The CX described an issue where the ice would clump and get stuck within the dispenser chute. I found the chute gasket missing and it will be required to correct the issue. The right RC door gasket had several tears and will need to be replaced. The FC doors lower gasket channel is warped and can be corrected with aplastic shim upon return. The unit will require leveling and adjustment as well. No leaks observed during service. Tech GC please; ordrng 1 WPW10287601 (Ice Chute Gasket) and 1 W10830274 (RC, RH Door Gasket) and 1 GCO (Tech GC Please)"

"Arrived to inspect no operation and stored codes. F7E1 X2, F0E7 stored in memory. I found the capacitor had no measurable capacitance and I installed a test cap and the unit operated as designed. There was a loud squeal during spin and the gear case will need to be replaced upon return. Office to order capacitor. No leaks observed during service. ; ordrng 1 W11395618 (Capacitor)"

Arrived to instal previously diagnosed and ordered parts. I removed and replaced the outer door assembly and found the label was incorrect. Office to order label and contact the CX to arrange return service. ; O-emld tckt

Arrived on site for microwave not turning off surface bulb. Upon arrival confirmed issue. Acu is sending co start power to bulb due to fuse relay on control. Couldnt reschedule with customer due to conflict in schedule. Will need office to reschedule with customer once part availability is known. Call complete ; ordrng 1 W11342846 (Control)

Inspected parts as compressor box had been opened previously and noticed compressor packed poorly and discharge tube had been bent during shipping. As discharge port on this compressor is easily damaged I'm reordering compressor. Informed homeowner of issue and office to set return appointment. ; ordrng 1 W11592010 (Compressor)

Arrived on site for a freezer getting to cold. Upon arrival the customer stated the unit will constantly get snowy ice on everything in unit. Upon further inspection I found the right side door bracket physically bent which was allowing the door to not seal properly. The customer also stated the IM was not working. I put the unit into diagnostics mode and ran a harvest. I found the IM failed to harvest but had good voltage. I am ordering the bracket and IM to replace. Office to reschedule. ; ordrng 1 W11302040 (Door Bracket) and 1 W11234554 (Icemaker)

Arrived on site and inspected refrigerator and found ice underneath deli drawer. Will need to bring back fresh food evaporator cover and drain heater and drain hose. Customer will defrost refrigerator before next visit.; ordrng 1 DA61-03644A (Drain tube heater) and 1 DA97-07190G (fresh food evap cover assembly)

Arrived on site to test unit for getting too hot. Found temp display not changing much when preheating. Causing oven to get hotter. Recommend replacing oven sensors and control. Office to reschedule. ; ordrng 2 WP7430P044-60 (Oven sensors)s and 1 W10878844 (Control)

Arrived on site for a washing machine that is leaking during the washing cycle. Inspected unit and work area. Confirmed the customers complaint and found the front side of the door gasket bowed causing water to leak out of the washer when washing clothes. We had not received the part in time for the service today so The office will need to contact the customer about a reschedule date due to unknown part arrival. ; O-emld tckt

"Arrived onsite for customer complaint of no ice, I ran diagnostic test, found all tests passed except the hot gas valve didnt defrost the evaporator quick enough. Took over 30 seconds to melt the frost build up from the compressor test. Ordering hot gas valve, and condenser. ; ordrng 1 W10206473 (Hot gas valve) and 1 759113 (Hot gas valve) and 1 2313624 (Condenser) and 1 212643 (Sealer gum) and 1 Cnote (Office to reschedule) and 1 Cnote (SS tech) and 1 Cnote (3 hour job)"

"Arrived onsite for customer complaint of unit not starting a cycle, found lid lock failed, I replaced lid lock, ran test cycle, found gearcase leaking oil. Ordering gearcase, capacitor, actuator, cam, and motor. ; ordrng 1 W11449840 (Gearcase) and 1 Cnote (Office to reschedule) and 1 W10677723 (Motor) and 1 W11162560 (Capacitor)"

"Arrived on site for dishwasher not power on. Inspected unit and work area. Found GFCI tripped. Reset GFCI and found control panel on. Tested operation and found wash motor not activating. Meas voltage to wash motor and found correct. Will need to replace wash motor.

Arrived on site to diagnose a washer that is not draining. Found drain pump wiring disconnected preventing pump from running. Rewired pump and tested unit. Found all is functioning properly at this time.

"Arrived on site. Diagnosed a defective icemaker,replaced icemaker powered unit on icemaker ran through a cycle and filled with water."

"Arrived on site for water leaking and ice build up. Found bowed drain pan,cleared ice cleared drain pan per service pointer replaced drain pan,checked water flow good,secured evaporator to suction line using foil tape and a zip tie,secured evaporator to liner wall using clamps and zip ties,secured cover with for screws.

"Arrived on site for not dispensing water. Installed new filter found water not dispensing unless forcing filter further in housing,diagnosed a defective filter housing,replaced filter housing installed filter tested water dispenser unit working as designed

"Arrived on site. Removed defective icemaker,installed new icemaker,power cycled unit ran diagnostics icemaker ran harvest no errors,ran fill test passed."

"Arrived on site. Found no lights in freezer section and dim in fresh food,diagnosing defective freezer led module,replaced led module all lights working as designed

"Arrived on site for no ice and hot. Found on led flashing diagnosed a defective bin thermistor ran diagnostics weak water flow due to defective valve. Replaced bin thermistor and valve,found hair line crack on pan added adhesive to crack,ran diagnostics all test passed.; used 1 WPW10511923 (Thermistor) from stock"

"Arrived on site for refrigerator FC light not working and water filter needs to be change. Inspected unit and work area. Tested voltage to LED module and found failed module. Will need to replace module to repair. Removed failed module and installed new. Tested door switch and door operation. Found working as designed. Removed water filter and installed new. Flushed water system. All tested good, no water leaks detected during service.

"Arrived on site to inspect washer spin speeds. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and the unit bearing is getting very loud. I manually tested the spin mode and the unit is operating as designed except for the loud bearing.

"Arrived on site to inspect refrigerator not dispensing water and not making ice. Upon further inspection, I tested the water dispenser and water barely trickled out. Removed the water filter and retested and got the same results. Customer recently replaced the filter. I tested the ice maker in test 56 and it was good. Tested in test 57 and it harvested as designed. Tested the fill tube and I could hear the inlet valve making a loud humming noise and no water filled the tray. I removed and replaced the inlet valve and retested the dispenser and ice maker and unit is operating as designed. Recommended allowing the ice maker approximately 24 hours before the ice bin would be approximately half full. No water leaks observed during service, job completed."

"Arrived on site to install previously diagnosed and ordered part. Due to the bake element shorting out, I removed and replaced the element and tested. Unit is operating as designed

"Arrived on site and inspected refrigerator and found fresh food temperature is showing 34?. Took picture. Inspected damper and found it is stuck open. Replaced damper, job complete"

"Arrived on site and inspected refrigerator and found an air gap at the top of the freezer door gasket. Added silicone around perimeter of liner. Airgap has caused condensation and rails are not closing properly. Disassembled freezer and removed ice from rails and interior and used heat gun to reset gasket. After reassembly door is now closing properly, job complete"

"Arrived on site for refrigerator not dispensing ice. Inspected unit and work area. Removed ice container and found ice clump in back of container. Cycled ice maker and found water coming out of funnel. Removed ice maker and found spray foam in funnel blocking water flow (see SD-pic). Removed foam and reinstalled icemaker. Advanced cycle and monitored operation. All tested good, no water leaks detected during service. Spoke with customer on service performed."

"Arrived on site for dishwasher leaking water. Inspected unit and work area. Found tub gasket loose on right side. Tightened tub panel that holds gasket in place. Tested door operation and lightly tug on gasket. Performed diagnostics mode with outer panel off and kick plate off, no error codes. Monitored test cycle and heard water spray on door. Inspected spray arms and found utensil underneath r rack interfering with spray arm. Removed utensil and continued test cycle. Found unit operating as designed. No water leaks detected during service. Spoke with customer on service performed."

"Arrived on site and replaced front panel and nameplate diagnosed on previous visit. Washer is now complete, job complete"

"Arrived on site and inspected dryer and found element has failed, after replacing element took one picture of dryer working properly. Customer is aware that to the exterior of the home is restricted and will have it cleared/cleaned, job complete"

"Arrived on site and found when water is dispensed after cup is pulled away there is always two drops that follow and do not fall into a drip pan. Drops hit edge and run down the face of the door. Attempted to re-level refrigerator or adjust dispenser and this cannot be corrected. Reported issue to tech line there is no known repair at this time, job complete 7733853535"

"Arrived on site for garage standalone refrigerator not cooling. Inspected unit and work area. Gained access to evaporator and found no frost pattern. Measured amp draw from compressor and found .6 amps indicating a leak in sealed system. Will need to replace compressor, filter drier and evaporator.

Arrived on site to install previous diagnosed parts. Removed failed harness and installed new. Assembled unit and tested operation. All tested good. Spoke with customer on service performed.

Arrived on site for downdraft blower not working. Customer stated that they removed filter to clean and would not longer go in up position. Inspected unit and work area. Bypassed switch and raised vent. Tested voltage at control to motor and found no voltage. Removed motor connector and measured motor windings and found opened/ failed. Called Whirlpool tech support and spoke with Andrew. Went over service performed. He stated that failed motor shorted control (SR# 7733852095) Will need to replace motor and control

Arrived on site to diagnose a refrigerator that is not producing ice. Found connector p1 on hv control not fully connected from factory causing defrost issues and water valves not to operate. Connected wiring properly and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

Unit 5206. Arrived onsite for dishwasher not filling and making noise. Upon arrival found no water entering unit. Noise was from motor running dry. Upon further inspection found inlet valve connector not secured. Secured connector and tested. Unit is functioning properly. No leaks present at this time. Job complete

Arrived onsite to replace previously diagnosed parts. Replaced control. Tested unit and unit is functioning properly. Job complete

"Arrived onsite to replace previously diagnosed parts. Before starting repair talked to customer and found unit was deemed non repairable by previous company.

"Arrived on site and showed customer how load and go icons change when different options are selected and how you can tell whether its off or on. No further repair is needed at this time, job complete"

"Arrived on site to inspect wall oven smoking and then losing power. Upon further inspection, the customer advised they were using the unit and heard a pop then saw smoke coming out from above the control panel (photo) where I found soot on the cabinets. I inspected the control and found where a relay had shorted and burned and popped off the control and the ribbon on the control panel was melted.

"Arrived on site to inspect microwave door open error. Upon further inspection, the customer described what the unit is doing and after several tests, I could not get the unit to duplicate the issue of the open door error. recommended replacing the switches. I removed and replaced the switches (3) and tested. Unit continues to operate as designed, job completed."

"Arrived to inspect washer not starting and randomly beeping. I entered error mode and found 26, 31, 27, 28, 29, unknown, and 3 were stored. The fist few were for out of balance detection, but the last was a locked motor rotor. I inspected the control area and found no obvious signs of damage and tested all loads. The motor, shifter and all other loads tested within mfg specifications. The unit will require the control

"Arrived on site and found several LEDs on control board are not lit. After replacing control board all functions are operating normally and confirm that heating element is on at the end of the cycle. Recommend it to homeowner that dishwasher magic he used to remove excess salt on the interior of the dishwasher, job complete"

Arrived on site for refrigerator needing previously diagnosed parts. Upon arrival installed required parts then reassembled and tested ice maker. Found it functioning as designed with no leaks. Call complete

Arrived on site for refrigerator needing previously diagnosed sealed system repair upon arrival reconfirmed issue. Recovered 6.17oz of refrigerant. Installed compressor and related parts. Pulled vac. Recharged system with 6.17oz of refrigerant and installed and updated control board with jig update. Found equalized pressures at 40 and run time pressures at 125/6 after 5 minutes and stable. Informed customer to give unit 24 hrs to stabilize temps and an additional 24hrs to make ice. Call complete

Arrived onsite for for range with left rear burner not igniting. Upon inspection I found that the burner head was clogged. I cleared and adjusted it and tested unit and found unit operating as designed.

"Arrived on site to install previously diagnosed and ordered parts. Due to the ignitor, door gasket and oven bottom panel failures, I removed and replaced said parts and tested. Unit is operating as designed. No gas leaks detected during service, job completed."

"Arrived on site for loud noise. Removed compressor cover,power cycled unit let compressor run,gave compressor a little tug found loud noise from compressor holding pins and noise from discharge tube,adjusted discharge tube tightened compressor lock pins noise no longer present. Power cycled unit let compressor power off then power on no odd noise coming from compressor."

"Arrived on site. Found a split in water tube knuckle also found water leaking from push fitting on filter housing,replaced tube and housing,turned on water supply no leaks tested water dispenser no leaks.

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=7 degrees. Tested the ice maker and found it failed. Tested the water fill tube by testing through the ice maker and it dispensed water. I removed and replaced the ice maker and tested and unit is operating as designed. Cycled power to the unit to reset controls. No water leaks observed during service, job completed."

"Arrived on site to inspect refrigerator with ice in the bottom of the freezer. Upon further inspection, I found water in the bottom of the RC section and FC section. I checked the drain tubes and found no water in the evap pan. Using my steamer, I steamed the drain tubes from the back of the unit and was able to get the lines cleared. I found the drain tubes had duck bills that were sealed closed. I cleared the duck bills and adjusted them and reinstalled the tubings. I recommended that the customer unplug the unit and defrost it

"Arrived to inspect no ice. I found the unit was producing ice, but very slowly and the ice within the bin was wet and clumped, indicating refrigerator air leaking into the ice bin. I found the left door was leaning to the right and the lower hinge was bent down. I corrected the door alignment and hinge issue and tested. The gasket contacted the fascia as designed. I cleaned the condenser coils and lower unit area and sealed the drain tube assembly after verifying it was not plugged. I squared and leveled the chassis and set the door height on the right side to match. Operational test good, no leaks observed during service

"Arrived to inspect panel damage. I found the panel had melted a second time and I inspected. The CX had used the upper broiler for an extended time and the same issue occurred as found in the prior service. The broiler venturi had been set completely open by the original installer and I closed it to match the elevation of this area (approximately 750 above sea level) and tested. I gathered temperatures of the exhaust flue via thermography and attached to this service order. I contacted the mfg, tech Andrew and reported my findings. SR# 7733844707. I removed and replaced the control membrane assy and tested. Operational test good, no gas leaks detected during service. Contacted safety and spoke with Monica. I advised Safety of my findings."

Arrived on site for microwave damaged. Inspected unit and work area. Tested microwave operation and found all work as designed. Found bottom plate damaged. Found cosmetic not covered. Customer will need to contact Whirlpool customer service. Unit is operating as designed.

Arrived on site to test unit for front glass falling. Found glass falling due to broken handle trim. Could not find screw tried a screw to hold glass but the thread is broken. Will need screws and handle trim.

Arrived on site to replace previously ordered parts for dishwasher. Replaced pump and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site to diagnose a refrigerator that is leaking in ice bucket. Found icemaker fill tube not in fill cup causing leak. Reset fill tube to proper position and all is working properly at this time. No leaks were found at time of service.

Arrived on site to diagnose a microwave with a light bulb stuck in socket. Found bulb base had separated from bulb and removed base from socket. Advised customer that bulb is not covered under warranty and homeowner will replace bulb.

Arrived on site to diagnose a refrigerator that is not producing ice. Found ice bucket full at time of service and advised customer on airflow through unit and item placement recommendations as to not block air channels. No further repairs needed and no leaks were found at time of service.

Arrived on site to replace previously ordered parts for microwave. Painted shortchanged marks on interior liner and replaced rack rest. Advised customer that paint needs to cure for 24hrs prior to use.

Arrived on site to test unit for open close door error. Test unit and found bad 3 way switch. Replaced switch. Test unit and unit test good job complete.

Arrived on site to test unit for display foggy and unit tripping breaker. Will need to replace console both control boards and main harness.

Arrived on site to test unit for unit not turning on no power. Test unit and found switch at wall turned off. Turned switch on test unit and unit test good job complete.

"Arrived on site to test unit for no ice production, tested unit found ice maker not responding to diagnostics, replaced ice maker, tested ice maker, IM running as designed, job complete"

"Arrived to inspect leak. I found the diverter gasket had failed, allowing water to leak down onto the CXs floor. I removed and replaced the sump assembly and tested. All functions returned to the unit and the leak issue was resolved. Operational test good, no leaks observed upon completion. I applied a second appliance discount due to multiple prior services for this CX, this year.

"Arrived on site to test unit for no heat, tested unit found shorted heating element, replaced element, unit no running as designed, was not able to install dryer vent, due to a very tight working area, customer would need to vent and install for easier access, job complete"

"Arrived on site to test unit for Loud grinding noise during spin, tested unit found fail bearings, replaced bearings, tested unit, unit now running as designed, no leaks detected

Customer purchased end caps W10874836 from work order 343584. Did not install parts.

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Went to replace the valve and found that the valve was missing inlet thermistor. It was not even installed on the pin connector. Advised the customer that that was probably the issue with her unit as the unit could not determine water temperature. Replaced the valve and tested the unit. The unit began to work and operate as designed. Advised the customer to call back if any other issues persist. Call complete.

"Arrived on site for a washing machine that is flashing an F9 E1 (long drain) error code. Inspected unit and work area. Confirmed the customers complaint and ran the unit through diagnostics. Found an F9 E1 and F3 E1 (pressure system fault) error codes. The customer stated that his wife consistently uses too much soap to where the unit will show a suds error message. He did advise this happened on multiple occasions. He stated that they had cleared out the drain using a shop vac and that since then, it has worked the last dozen cycles without failing. He just wanted to make sure that the unit was working properly. I did run the unit through a diagnostic cycle and found all working as designed. I did advise the customer that it is possible that the oversuds issue may have caused the long drain issue due to suds potentially getting inside of the pressure hose and not allowing the unit to recognize that water had completely drained out of the unit. He did state that water has always been removed from the basket but they still had that code. Advise the customer to keep an eye on the unit and call back if further issues persisted.

Arrived on site for a refrigerator that has LED lights out in the freezer and refrigerator sections. Inspected unit and work area. Confirm the customers complaint and found three lights on the top working but all the other lights out. Checked the side refrigerator modules and found he upper right module out. Replaced that module and found the side lights come on but not the freezer or several upper lights. Advise the customer that we would need to replace the freezer module as well. Replaced the freezer module and tested the unit. The unit began to work and operate as designed.

"Arrived on site for washer making a squeaking noise. Inspected unit and work area. Performed diagnostics mode and checked fault codes. Found fault code F0-E5 off load balance. Ran test cycle and found unit squeaking. Gained access to gearcase and pulley. Found belt slip off of pulley. Correct belt and reassembled unit. Tested operation and all tested good, no water leaks detected during service."

"Arrived onsite for Not Making Ice. Upon arrival inspected unit and found water level sensor is corroded and has broken wires at harness and therefore not making a call for water from valve.Also found pump making a rattling noise. noticed harness is corroded and wires are brittle. Need to replace harness and pump just to be able to check operation. Installed new pump and new harness. There is now a call for water at the valve ,but valve is just humming and needs to be replaced. Replaced valve and unit now operates correctly.

Arrived on site for dishwasher upper rack wheel broken. Inspected unit and work area. Found left adjuster broken. Removed adjuster and installed new. Tested rack operation. Performed diagnostics mode and test cycle. Unit is operating as designed. No water leaks detected during service.

"Arrived onsite for NOISE LIKE TINGLE BELLS. Upon arrival ran diagnostics,and there were no saved error codes. Ran an auto test and test completed with no un ordinary sounds. Ran a quick cycle and also normal sounds.Asked tenant if noise was all time or intermittent. He said intermittently and with only certain things he washed. Both maintenance department and myself could not duplicate the sound. Unit operas designed. No leaks present at this time. Job complete"