Service History 534

Near Austin, TX 78737
Leonardo
Job Details: 09/02/2020
OVEN WHIRLPOOL WOS92EC0AS04 "Arrived on site to test unit for no power, tested unit found open thermal fuse, replaced thermal fuse, tested unit by heating unit to 350 degrees, unit test good, job complete."
Near The Hills, TX 78738
Brandon
Job Details: 09/02/2020
DISHWASHER KITCHENAID KDTM404ESS3 "Arrived on site for customer complaint of dishwasher not starting, found control lock was on, I removed control lock, ran a normal cycle, did that 3 times unit tested good. Asked customer to show me what he was doing, found he was not pressing the control lock button. Customer is stating that the unit will lock on its own. will need console. ; ordrng 1 CNOTE (PLEASE ORDER PART JUST IN CASE ) and 1 W11114745 (console)"
Near Manor, TX 78653
Matthew
Job Details: 09/02/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived onsite to replace previously diagnosed parts. Replaced pump and motor, tested unit and unit functioning properly. No leaks present at this time.job complete"
Near Buda, TX 78610
Robert
Job Details: 09/02/2020
WASHER MAYTAG MVWB835DW3 Arrived on job to replace previously diagnosed control and console. After replacement ran calibration. No leaks detected at time of service
Near Manor, TX 78653
Matthew
Job Details: 09/02/2020
MICROWAVE WHIRLPOOL WMH31017HS3 "Arrived onsite for microwave not heating. Tested unit switches, all tested good. Found High voltage issue. Replaced magnetron, capacitor and diode. Tested unit and unit functioning properly. Job complete."
Near Austin, TX 78756
Scott
Job Details: 09/02/2020
OVEN WHIRLPOOL WFE525S0HZ1 "Arrived on site ,replaced control . Plugged unit in and there was a big spark . Found harnes shorted out . Oredering control ,harness , fuse also power cord if apt complex doesn’t have on had to buy . Call to set return ; ordrng 1 4PRONGRANGECORD and 1 W11256088 (cntrl-elec) and 1 W11449104 (HARNES MAIN) and 1 WP3196548 (fuse-thrml)"
Near Austin, TX 78723
Scott
Job Details: 09/02/2020
WASHER MAYTAG MVWB765FW0 Arrived on site for washer dead . Console UI and control have failed . No water leaks detected at time of service. Job complete .
Near Austin, TX 78746
Leonardo
Job Details: 09/02/2020
VENTHOOD KITCHENAID KWCU405SSS
Near Austin, TX 78741
Robert
Job Details: 09/02/2020
OVEN WHIRLPOOL SF362LXTS2 Arrived on job for complaints of not maintaining temperature. Found the igniter not working after preheating. After replacement test operation
Near Austin, TX 78728
Scott
Job Details: 09/02/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site ,replaced shaft . Unit is now dispensing both cubed and crushed ice . No water leaks detected at time of service. Job complete ."
Near Austin, TX 78737
Kevin
Job Details: 09/02/2020
WASHER MAYTAG MVW6230HW0 "Arrived on site to test unit for leaks. Tested unit found hole in drain hose. Replaced drain hose. Tested unit, unit works good. No leaks detected. Job complete."
Near Round Rock, TX 78664
Cliff
Job Details: 09/02/2020
OVEN WHIRLPOOL WOS92EC0AB02 Arrived on site to diagnose an oven that is not excepting user input. Tested unit and found failed main control. Replaced control and tested unit. Found all is functioning properly at this time. ; ordrng 1 CNOTES (ADDITIONAL 1 YR WARRANTY PURCHASED)
Near Lakeway, TX 78734
Brandon
Job Details: 09/02/2020
REFRIGERATOR WHIRLPOOL WRS555SIHW00 "Arrived on site for customer complaint of unit not producing ice, found broken ice maker mold, I replaced ice maker, tested unit in diagnostic mode, every test passed. Unit tested good."
Near , TX 78628
Tyler
Job Details: 09/02/2020
FREEZER WHIRLPOOL WRS588FIHZ00 Arrived on site refrigerator that was leaking on the left freezer side. After further inspection I found that the cause of the leak was due to a water fill line connection not properly attached to the water inlet valve between the primary and secondary valves. I probably reattach the quick connect hose into the valve is it should be every tested the unit there are no leaks during or after the repair unit is now functioning as designed call complete
Near Austin, TX 78705
Jacob
Job Details: 09/02/2020
ICE MACHINE KITCHENAID KUIC18PNZS0 Arrived onsite to replace parts ordered by previous tech. Replaced both pump and tube. No issues at this time. Job complete.
Near Leander, TX 78641
Lou
Job Details: 09/02/2020
RANGE KITCHENAID KDRS483VSS03 "Arrived on site to install previously diagnosed and ordered parts. Before installing the main harness, my service manager CS and I tested the unit at several different points on the main control, user interface, and other components at the back of the unit and all are good. Due to not finding the source of the issue of the 30” oven not heating, we removed and replaced the main control and UI and retested and still the unit continues to not heat. The element begins to heat for approximately 30 seconds then we could hear the relay shutting off. Tested the harness and found the unit is getting the proper voltage; therefore, eliminating the harness being the issue. Tested voltage at the main control and got the appropriate readings eliminating the control as the source of the problem, as well as, the UI. We determined the unit has an electrical issue which is why the unit is failing to heat. And based off the attempted repairs made and the unit continues to
Near Austin, TX 78727
David Z
Job Details: 09/02/2020
REFRIGERATOR WHIRLPOOL WRF757SDHV00 "Arrived on site to diagnose refrigerator with light in freezer out, and tripLe light in refrigerator out. Found failed freezer module. Replaced module. Retested and all lights are now working as designed. Call complete."
Near Round Rock, TX 78665
Tommy
Job Details: 09/02/2020
FREEZER WHIRLPOOL WRX988SIBM03 Arrived onsite for refrigerator lights dim. Upon arrival found top left front light out. Found wrong connector on W11130208 spliced the lights to reconnect. Tested unit all tested good. Job completed.
Near Cedar Park, TX 78613
David S
Job Details: 09/02/2020
REFRIGERATOR WHIRLPOOL WRT549SZDM01 "Arrived on site for sealed system repair. I gained access to the dryer. I punctured the dryer and found 55 psi, I plugged the unit in and found the compressor not building pressure. I removed the failed compressor. I installed a new UV dryer, compressor, and access port. I charged the system with 4.16 oz of r134a. I found the low side pressure at zero when the unit was plugged in, and a good frost pattern forming on the evaporator. Please allow 48 hours for the unit to completely cool down. Job complete."
Near Austin, TX 78731
Wesley
Job Details: 09/02/2020
RANGE WHIRLPOOL WFE515S0JS0 Arrived onsite and replaced console due to denting. Unit is now repaired.
Near Austin, TX 78731
Wesley
Job Details: 09/02/2020
RANGE WHIRLPOOL WFE515S0JS0
Near Hutto, TX 78634
Andy
Job Details: 09/02/2020
OVEN WHIRLPOOL WFG505M0BS3 Arrived on site for range tripping breaker when turning on oven light. Tested and inspected unit and found issues with light socket. Removed failed part and replaced with new. Tested unit and all operations are normal. No gas leaks present at time of service.
Near Austin, TX 78745
Kevin
Job Details: 09/02/2020
WASHER WHIRLPOOL WTW4955HW1
Near Bastrop, TX 78602
Andy
Job Details: 09/02/2020
OVEN MAYTAG MET8820DS00 Arrived on site to install previously diagnosed part. Removed failed part and replaced with new. Tested unit and all operations are normal.
Near Austin, TX 78745
Kevin
Job Details: 09/02/2020
WASHER WHIRLPOOL WTW4955HW1 "Arrived on site to test unit for not washing. Tested unit found bad latch. Replaced latch. Tested unit, unit was making a loud noise. Inspected unit and found bad actuator and damaged cam. Replaced actuator and cam kit. Tested unit, unit works good. No leaks detected. Job complete."
Near Austin, TX 78750
David Z
Job Details: 09/02/2020
REFRIGERATOR WHIRLPOOL KRMF606ESS01 "Arrived on site for refrigerator beeping and no deli control lights on. On arrival found deli control lights out, and deli drawer lights out, door open light on. Unplugged deli control and water dispenser started spraying. Replaced deli control to test since there was no water in the drawer, and lights came on, but deli control light is still out and door open light on. Called tech line and spoke to rich Sr7728710688 who had me check voltage at the connector at the deli drawer and deli control. Found a 7DCV drop between the connectors. To resolve would need to replace deli drawer and deli control.
Near Austin, TX 78745
Robert
Job Details: 09/02/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Arrived on job for complaints of no ice. Icemaker stopped mid harvest. Replaced icemaker and it filled with water. No leaks detected at time of service.
Near Kyle, TX 78640
Robert
Job Details: 09/02/2020
DRYER MAYTAG MEDC465HW0 Arrived on job for complaints of not stopping and timer not advancing. Found timer motor open winding. Replaced timer and test ran until timer shut dryer off.
Near Liberty Hill, TX 78642
Lou
Job Details: 09/02/2020
REFRIGERATOR JENN-AIR JFC2290REP00 "Arrived on site to inspect refrigerator leaking from the back of the unit. Upon further inspection, I found floor damage at the right front side of the unit (photo) and water damage at the back of the (photo). Using my floor protector, I pulled the unit out onto the protector and found where water was leaking from the ice maker fill tube. I pulled the water line cover off and found where the water tube had come out of the fill tube. I attempted to reinstall the water tube, but due to the clamp collapsing, I was unable to reinstall it. I removed the clamp and reinstalled the water tube and placed a new clamp on to secure. I tested the ice maker and no water came in. I found the fill tube itself was block inside and will need to be replaced. Also, the new clamp is too big and when tightening it, it caused the water tube to collapse. I am ordering the water tube insert and clamps and will return with screened parts. Office to schedule return service wi
Near Austin, TX 78738
Brandon
Job Details: 09/02/2020
COOKTOP JENN-AIR JIC4430XS00 "Arrived on site to replace failed module and display control, after replacing both parts, unit tested good after configuration."
Near Austin, TX 78745
Kevin
Job Details: 09/02/2020
REFRIGERATOR WHIRLPOOL WRS571CIDB01 "Arrived on site to replace inlet valve from previous diagnosis. Customer requested dishwasher be unhooked from electrical source.
Near Austin, TX 78753
Scott
Job Details: 09/02/2020
WASHER AMANA NTW4516FW2 Arrived on site for washer making rattling noise . Found a bra wire poking thru tub . Removed wire .tested unit all checked normal . Noise is gone . No water leaks detected at time of service. Job complete .
Near Round Rock, TX 78681
David S
Job Details: 09/02/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site for sealed system repair. I gained access to the compressor and dryer. When I punctured the dryer I found the system still had a full charge. I replaced the compressor with new. I pulled a vacuum of 30 inches and monitored for any leaks, I found none. I installed a UV dryer and an access port into the compressor. I charged the system with 5.5 oz f r134a. I monitored the pressures and found the all pressure good. Unit is operating as designed. Job complete."
Near Dripping Springs, TX 78620
Brandon
Job Details: 09/02/2020
DISHWASHER GE PDW9880L00SS "Arrived on site for customer complaint of unit not starting a cycle, found failed keypad, ordering keypad. ; ordrng 1 WD34X11155 (keypad)"
Near Hewitt, TX 76643
Jonathan M
Job Details: 09/02/2020
WASHER WHIRLPOOL WTW5000DW3 Arrived on site for a washer that is not completing cycles. Inspected unit and work area. Placed unit in service diagnostics and found an F8 E1 (long/no fill) error code. Tested valves and found valves working properly. Tested drain pump and could not hear water draining into the drain pipe. Removed drain hose and found drain hose going 3 feet down into the drain pipe and drain hose soaked at the bottom. I advise the customer that their issue was with a siphoning condition causing the unit not to complete cycles. I shortened the drain hose and tested unit. Unit is working as designed. Call complete.
Near Killeen, TX 76549
Tyler
Job Details: 09/02/2020
RANGE WHIRLPOOL WFE505W0JZ0 Arrived on site for range to repair previously diagnosed main harness and terminal block. After making the necessary repairs I was able to retest the unit L and ensure the oven was working properly as well as the cooktop unit now functions as designed with no issues before during or after repair call complete
Near Pflugerville, TX 78660
Wesley
Job Details: 09/02/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM04 Arrived onsite and found previous icemaker not cycling fully. Replaced icemaker. Advised customer on repair. All checks good.
Near Leander, TX 78641
Kayman
Job Details: 09/02/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived onsite for refrigerator building frost on the RC evaporator cover. Upon inspection I found no frost. Customer advised me they defrosted over the weekend. I noticed the drain pan in the RC was warped and I found ice build up underneath the left side of the pan indicating water traveling to the left side and sitting and building up. After steaming out the ice I used some shims to prop up that left side of the drain pan so the water travels in the right direction.
Near Coupland, TX 78615
Andy
Job Details: 09/02/2020
OVEN GE JB755SJ4SS Arrived on site for range right front burner inner rings not working and left front burner staying too hot even on low. Ordering needed parts as will other switches in case needed. Office to schedule return trip. Authorization needed.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 WB24X25013 (range infinite contr) and 1 WB24X25152 (switch infinite cont) and 1 WB24X25302 (switch rotary) and 1 WB30X24111 (range radiant elemen)
Near Kyle, TX 78640
Robert
Job Details: 09/02/2020
WASHER WHIRLPOOL WTW8500DW4 Arrived on job for complaints of no power. Tested voltage from control 5vdc good from control. Will need console to complete. Customer said issues with not spinning. Unable to diagnose spin issue unit console is replaced. ; ordrng 1 W11095623 (CONSOLE )
Near Austin, TX 78744
Leonardo
Job Details: 09/02/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to test unit for odd odor and stains, inspected unit and found filter needed cleaning, cleaned and replace filter, informed customer about cleaning the filter and how often. job complete."
Near Austin, TX 78748
Luis
Job Details: 09/02/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site for cooling issue. Found fresh food evaporator incased in ice
Near Austin, TX 78727
David Z
Job Details: 09/02/2020
REFRIGERATOR GE GZS22DSJKFSS "Arrived on site to diagnose refrigerator that was not maintaining temp and temps rising consistently. Customer informed me that they would have to regularly unplug and reset the unit to get the compressor to kick on. When I inspected the unit i found a 3 in 1 hard start kit wired in and replaced the compressor start device. To resolve this issue I would recommend replacement of the control and RC/FC thermistors to start, and that is if there has been no damage or failure to the sealed system. Will also need a rear harness and start device to remove the 3 in 1 hard start kit from the unit. Talked to CS, and agreed There is no way to tell if any other damage has been done at this time, and the unit has been altered.
Near Austin, TX 78759
Luis
Job Details: 09/02/2020
REFRIGERATOR WHIRLPOOL KFIS29BBWH00 "Arrived on site for no ice. Ran diagnostics E2 error on icemaker,ran harvest test failed. Diagnosed a defective icemaker. Replaced icemaker,reset unit,ran harvest test passed,ran error test no errors,ran fill test passed."
Near Austin, TX 78739
Luis
Job Details: 09/02/2020
REFRIGERATOR WHIRLPOOL KRFF507HPS00 "Arrived on site for no lights in freezer and upper in fresh food. Diagnosed a defective freezer led module,removed defective led module,installed a new freezer led module powered unit on all leds working as designed.
Near Austin, TX 78757
David Z
Job Details: 09/02/2020
WASHER AMANA NTW4516FW1 "Arrived on site to diagnose a washer that was making noise when spinning. Performed diagnostic and error checks. Found error codes present for overload, off balance and oversuds. Ran the unit in high spin with water and found no vibration at all, unit was barely vibrating and is perfectly leveled. Given the codes found I advised the customer on some best practices for loading and to run some Affresh cycles to clear out remaining suds. If issue persists we can replace the suspension proactively
Near Austin, TX 78724
Matthew
Job Details: 09/02/2020
MICROWAVE WHIRLPOOL WMH32519HZ5 "Arrived onsite for fan noise. Tested unit fan and noise was present in the low fan speed. Pulled unit and found debris hitting the fan blades. Removed debris, tested unit on all three fan speeds and no noise was present. Job complete."
Near Georgetown, TX 78628
Tyler
Job Details: 09/02/2020
WASHER MAYTAG MHW6000XG2 "Arrived on site for washing machine is not completed the cycle and the door would not unlock. I found that there was an F6e1 code indicating that there was a communication issue between the CCU and the MCU. I tested both the 120acv to board and output voltage and unit was receiving and sending 120. Then check the five DC volts from the main board to the MCU and found that it was only sending .3 V down so I replace the CCU and after restarting machine the F631 area code winter way but an F5 you want air code appeared indicating a bad door lock at this point I called whirlpool tech line to assist further with diagnosing before we just replaced every little part and after speaking with Andy sr#7728711371, He assisted me in narrowing down that the MCU was not communicating properly with the CCU in that both the cc you and MC you had to be replaced but at the door latch was OK after running the test recommended, after replacing both parts I was able to retest the
Near Coupland, TX 78615
Andy
Job Details: 09/02/2020
MICROWAVE KITCHENAID KOCE500ESS07 Arrived on site to install previously diagnosed switches and fuse. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Leander, TX 78641
Kayman
Job Details: 09/02/2020
WASHER MAYTAG MVWC565FW2 "Arrived onsite for washer with wet clothes at end of cycle and banging around during spin. Upon inspection I found the washer would get very wobbly while in high spin and I could hear a slight scratching sound from the gear-case, I recommended replacing the gear-case and drive system. And if it still wobbled after that then it may have a warped basket or bad suspension. I inspected the suspension and the test passed.
Near Austin, TX 78701
Wesley
Job Details: 09/02/2020
DRYER WHIRLPOOL WED560LHW0 Arrived onsite and found that unit had proper voltage and was heating as designed. Advised customer on repair. All checks good. No more parts needed.
Near Austin, TX 78753
Luis
Job Details: 09/02/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site for cooling compliant. Removed evaporator cover found ice ball on inlet of evaporator diagnosed a leak at fresh food evaporator. Replaced evaporator and filter drier. Secured thermistor to correct location on suction line using foil tape and a zip tie. Per service pointer W11092686F secured evaporator to liner using clamps and zip ties adjusted drain pan,secured cover with 4 screws,changed defrost setting to basic. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly.
Near Pflugerville, TX 78660
Cliff
Job Details: 09/02/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to diagnose a oven that intermittently will not respond to homeowners input. Found no failures or issues with unit at time of service. Reset controls through diagnostics and no further repairs are needed at this time.
Near Georgetown, TX 78628
Lou
Job Details: 09/02/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM02 "Arrived on site to inspect refrigerator ice dispenser not working. Upon further inspection, I tested the ice dispenser and found the motor not operating. I removed the motor housing and found the harness not fully plugged in, but good enough for the FC light to operate. I adjusted the harness and made sure it clipped secured and retested the ice dispenser. Unit is operating as designed. No water leaks observed during service, job completed."
Near Lakeway, TX 78738
Brandon
Job Details: 09/02/2020
DISHWASHER KITCHENAID KDTM404KPS0 "Arrived on site to replace damaged inner and outer door panels, along with latch. After replacing all parts, unit tested good."
Near New Braunfels, TX 78132
Noah D
Job Details: 09/02/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM10 "Arrived on site to inspect fridge for not producing enough ice, per the service pointer for ice production we would need to replaced the main control board, customer has already had icemaker and valve replaced.
Near Copperas Cove, TX 76522
Al
Job Details: 09/02/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site and inspected refrigerator for no ice production.Customer advised last week the unit ice motor was making an odd noise and wouldn’t dispense any ice.Customer advised the issue hasn’t happened since the initial service call.I checked the newly delivered unit and all functions work as designed.No leaks detected at the time of service.Job complete
Near Kyle, TX 78640
Richard
Job Details: 09/02/2020
REFRIGERATOR WHIRLPOOL ED5VHGXML10 Arrived onsite for the refrigerator water line leaking water. During testing found that the water line coming from the main water supply from the house to the water valve is cracked and leaking. Will need to order water tube. Office to schedule. ; ordrng 1 8212547RP (tube-water)
Near San Marcos, TX 78666
Richard
Job Details: 09/02/2020
MICROWAVE AMANA AMV2307PFS3 Arrived onsite for the microwave vent fan not working. Replaced main harness and vent fan is working and microwave is heating . All functions tested good complete
Near Austin, TX 78730
Luis
Job Details: 09/02/2020
REFRIGERATOR KITCHENAID KRFC704FPS04 "Arrived on site for dispenser issues. Found dispenser UI unresponsive,removed hinge cover,found harness not fully seated to connector,installed harness fully to cabinet connector tested dispenser unit working as designed."
Near Austin, TX 78723
Scott
Job Details: 09/02/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for poor drying dishwasher . Ran diagnostics,all checked normal . No error codes and heater is coming on . Customer isn’t using any rinse aid . Did instruct on importance of rise aid in the drying . No water leaks detected at time of service.job complete ."
Near Temple, TX 76502
Al
Job Details: 09/02/2020
REFRIGERATOR KITCHENAID KRFC604FSS00
Near Austin, TX 78730
Wesley
Job Details: 09/02/2020
ICE MACHINE KITCHENAID KUIX505ESS2 Arrived onsite and found unit shorting on water fill. Replaced pump and sensor assembly. Unit is now operating as designed. Advised customer on repair.
Near Jarrell, TX 76537
Tyler
Job Details: 09/02/2020
WASHER ROPER RTW4640YQ1 Arrived on site for washer that was banging around in the spin cycle. After running diagnostics auto and Manuel tests i could not mimic the exact issue or sound discribed by customer. I did over half a tub of water weight to unit to verify if inner and outer tubs were bad but during test cycles unit ran efficiently. I did however find when water weight was applied that the suspension rods weren’t keeping the tub balanced as well as it should. We will need to return with suspension rods to repair unit and get the balance back on track. ; ordrng 4 W10780048 (suspension)s
Near Temple, TX 76502
Jonathan M
Job Details: 09/02/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced dryer dryer, compressor, and coupler and please do it in a vacuum. Vacuum held for over seven minutes. After charging the unit, found a restriction as the low side was pulling -22 psi but would flicker and go back up to zero every now and again. Dumped charge and placed unit under a vacuum and tried again. Unit did the same thing 3 times and used same process. I spoke to CS and was advised to make sure the unit 3 way valve was in home position before trying again. Went to test 4 and unplugged 3 way valve and the unit once the three way valve was at home position. Vacuumed unit for 10 minutes and recharged unit. Unit pressure stabilized at 150 psi on the high side and three psi on the low side. Released a little pressure on the high side and unit is working as designed. Call complete."
Near Waco, TX 76711
Jonathan M
Job Details: 09/02/2020
RANGE WHIRLPOOL WFE505W0HS1 Arrived on site for a range that had no power and it made a popping sound prior to having no power. Inspected unit and work area. Remove terminal block cover and found terminal block blown and both L1 wires off their connectors. Replace terminal block and reattached wires two connectors. Plug unit in and unit lit up on the display. Tested unit cooktop features and placed unit into and oven bake. Unit is working as designed. Call complete.
Near Riesel, TX 76682
Jonathan M
Job Details: 09/02/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 "Arrived on site for refrigerator that’s freezing items in the refrigerator section. Inspected unit and work area. Took freezer temperatures and unit was at 38°F in the refrigerator section. Customer advised that it’s only happened a few times but that their eggs and a jar of pickles has frozen. Upon inspection of the refrigerator compartment found unit almost there and several items against the back wall and in front of the damper door. Advise customer that with an empty refrigerator, things are more likely to freeze because the freezer air has nothing to cool and if items are against the back wall or in from of the air baffle, it will restrict airflow and cause those items and/or items next to them to freeze. Went over user care guide and unit is working as designed. Advised customer if they were going to have very little in the refrigerator, to turn the temperatures up so that it would be less likely to cause this issue. Call complete."
Near Fort Hood, TX 76544
Al
Job Details: 09/02/2020
WASHER AMANA NTW4516FW3 Arrived on site and inspected washer not draining properly.Lifted the unit and found the plug to the pump was not in the connector causing the issues.Fixed the plug and tested and unit tested as designed.All water lines were dry at the time of service.Job complete
Near Killeen, TX 76542
Al
Job Details: 09/02/2020
OVEN WHIRLPOOL QWERTYUIOP "Arrived on site and inspected older model Whirlpool oven, microwave combo with Accu- bake technology, without a display.
Near Austin, TX 78737
Kevin
Job Details: 09/02/2020
OVEN WHIRLPOOL WOS51EC0AS02 Arrived on site to test unit for display not working. Tested unit found bad thermal fuse. Will need a thermal fuse to complete. ; ordrng 1 WPW10545255 (fuse-thrml)
Near Georgetown, TX 78626
Tommy
Job Details: 09/02/2020
REFRIGERATOR WHIRLPOOL WRT549SZDM01 Arrived onsite for refrigerator freezing in fridge. Upon arrival looked at evap evap fan was working as designed and unit went into defrost. Checked thermistor and control and fridge found both tested bad. Replaced both. Gave unit keys back to maintenance and explained that it’ll take some time for food to truly defrost. Job completed.
Near Leander, TX 78641
Lou
Job Details: 09/02/2020
WASHER WHIRLPOOL WTW6120HC0 "Arrived on site to inspect washer shutting off mid cycle. Upon further inspection, the customer advised that they were washing and the unit turned off before completing the cycle. They unplugged the unit and plugged it back in and the unit operated as designed. They advised it happened a few times. I found the unit is plugged into a GFCI outlet which Whirlpool does not approve of. I placed the unit in diagnostics showing no error codes. Continued with testing and the unit operated as designed. I contacted techline and spoke to Kathy and advised of my findings and the complaint. Kathy advises that due to the unit being plugged into a GFCI outlet and breaker, there could be some interference in the current which is possibly causing the unit to shut off and recommended replacing the GFCI outlet/breaker to an improved GFCI or to a standard outlet/breaker. Provided file #7728712164. Customer advised they have a water softener as well. I provided recommendations
Near Bastrop, TX 78602
Andy
Job Details: 09/02/2020
RANGE GE JGP990SEL1SS Arrived on site for cooktop clicking. Tested and inspected unit and found failed switch harness and spark module. Removed failed parts and replaced with new. Tested unit and all operations are normal. No gas leaks present at time of service.
Near Austin, TX 78732
Brandon
Job Details: 09/02/2020
REFRIGERATOR WHIRLPOOL GC5NHAXSB01 "Arrived on site for customer complaint of unit leaking out of freezer compartment, found clog in defrost drain line, I removed clog with steamer, unit tested good.
Near New Braunfels, TX 78132
Noah D
Job Details: 09/02/2020
OVEN WHIRLPOOL KEBS208SSS04 "Arrived on site to inspect oven for broken element, upon inspection found the broil element was bent and broken. Ordering broil element. ; ordrng 1 WP9760774 (BROIL )"
Near Austin, TX 78736
Leonardo
Job Details: 09/02/2020
DISHWASHER KITCHENAID KDTM804ESS2 "Arrived on site to test unit for not draining, test unit found drain pump not working, replaced drain pump, unit working as designed. Job complete"
Near Marion, TX 78124
Noah D
Job Details: 09/02/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site to inspect fridge for leaking out of front of icemaker, upon inspection found the unit with ice in bucket but very little, condensation was apparent on sides ice bucket, ordering fascia and UI due to overfill issue as well condensation. Door have been aligned correctly and no gaps appeared in door. Office to reschedule ; ordrng 1 W10553630 (HEATER FASCIA ) and 1 W11124259 (UI )"
Near Round Rock, TX 78665
Cliff
Job Details: 09/02/2020
REFRIGERATOR WHIRLPOOL WRF535SWHV01 Arrived on site to diagnose a refrigerator that is not allowing homeowner to adjust temperature settings. Found main control locked up preventing usage. Replaced main control and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Kyle, TX 78640
Robert
Job Details: 09/02/2020
REFRIGERATOR KITCHENAID KRFC300ESS01 Arrived on job for complaints of refrigerator section freezing. Check thermistor at control and test good. Perform hard reset and display working properly and compressor and damper off.
Near Lakeway, TX 78734
David Z
Job Details: 09/01/2020
REFRIGERATOR KITCHENAID KSRB25FHSS01 "Arrived on site to diagnose refrigerator with ice building on door and icemaker. Found icemaker has a crack in the mold and is dripping into the ice bin and running to door. Need to replace icemaker to resolve.; ordrng 1 1129313 (ice maker kit comp.)"
Near Cedar Park, TX 78613
Paul
Job Details: 09/01/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived onsite for a refrigerator that is not cooling properly in the RC. Ms stated the unit keeps icing up in the FC on the bottom and mr keeps removing a sheet of ice. Ms also stated the unit is not dispensing water and it’s not making ice. I found the unit dispensing water with the filter removed but not with it installed. When it was removed the filter head leaked some water when the dispenser was running so I suspect a defective filter head. The FC was only at 14 degrees when I arrived but it had just finished a defrost cycle and the bottom of the FC was full of water. The FC drain is plugged causing the coil to frost up faster than normal and frost build up on the rails and drawers along with the ice build up in the bottom of the FC causing water to leak out the door and onto the kitchen floor when the unit goes onto defrost. The filter head assembly needs to be replaced and the drain tube cleared and sealed along with the frost and ice remove
Near Dripping Springs, TX 78620
Brandon
Job Details: 09/01/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site for customer complaint of unit not dispensing ice, found ice clumping inside ice bin, I removed clump, ran diagnostic tests, 120, unit passed, 97, unit passed, found low water pressure due to filter, I removed filter since the customer has hooked up to R/O system, unit tested good. If problem continues, order control and UI."
Near Austin, TX 78746
Luis
Job Details: 09/01/2020
REFRIGERATOR KITCHENAID KBRC36FMS01 "Arrived on site for icemaker issues. Diagnosed shut off arm sticking in off position after harvest installed a new icemaker,ran icemaker through a cycle water filled icemaker arm operating correctly. ; used 1 WPW10277450 (ICEMAKER FROM 268007) from stock"
Near China Spring, TX 76633
Jonathan M
Job Details: 09/01/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site for refrigerator that’s intermittently turning off. Inspected unit and work area. Ran unit through diagnostics and tested several components. All components tested good. Customer stated that generally speaking the issue happens only at night. I called Techline and spoke to Dustin SR# 7728061084. He advised that he originally thought this issue would be a voltage or a wattage issue if it only happened at a specific point in the day. After going through a couple other possibilities with him, I noticed the deli drawer UI was not turning on. He advised that that could be causing the issue. He advised to just go ahead and replace the deli user interface and their issue should be taken care of. Ordering parts in office will need to contact customer for reschedule date due to out of stock part.; ordrng 1 WPW10769076 (cntrl-elec PANTRY UI)"
Near Georgetown, TX 78628
Cliff
Job Details: 09/01/2020
MICROWAVE WHIRLPOOL WMH31017HB4 Arrived on site to diagnose a microwave with a vent not running at low speed. Found loose wire connection for blower motor. Reset wiring the proper position and tested unit. Found all is functioning properly at this time. Unit was not installed at time of service.
Near Cedar Creek, TX 78612
Andy
Job Details: 09/01/2020
WASHER WHIRLPOOL CET9000GQ1 Arrived on site for washer dryer combo not working and coin box not locking. Tested and inspected unit and found failed controls and lock box. Ordering needed parts as well as associated parts in case needed. Office to schedule return trip. 2 man job 2 hour job. Left unit unplugged and advised customer not to use to be safe.; ordrng 1 279782 (door switch) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (2 HOUR JOB ) and 1 SEENOTE (2 MAN JOB ) and 1 W10159907 (bracket) and 1 W10198223 (lock-cam) and 1 W11191256 (lock) and 1 W11204019 (box) and 1 W11204020 (box) and 1 W11228216 (cntrl-elec) and 1 W11403858 (TRANSFORMER ) and 1 WP3392519 (thermal fuse) and 1 WPW10131838 (switch-vlt) and 1 WPW10376685 (cntrl-elec) and 1 WPW10384849 (cntrl-elec)
Near Georgetown, TX 78626
Cliff
Job Details: 09/01/2020
MICROWAVE WHIRLPOOL WMH75021HZ2 Arrived on site to diagnose a microwave that is sparking internally and has broken plastic piece is coming out of it. Found door assembly separating causing plastic parts to fall out of door assembly. Also noted small burn on back cavity wall due to rack arcing against cavity. Cavity will need to be repainted and door replace to complete repairs. .; ordrng 1 SILVERTOUCHUPPAINT (SILVER TOUCH UP PAINT) and 1 W11334571 (DOOR)
Near Dripping Springs, TX 78620
Leonardo
Job Details: 09/01/2020
TRASH COMPACTOR GE UCG1680LSS Arrived on site to test unit for unit not being installed. Will need new mounting screws. WC36X24017 ordering office to reschedule; ordrng 2 WC36X24017 (MOUNTING KIT)s
Near Del Valle, TX 78617
Scott
Job Details: 09/01/2020
RANGE WHIRLPOOL WFE320M0EW1 "Arrived on site for outer ring on left front burner ,right front burner will not turn off . Will need both switches ,may need front right burner .
Near Austin, TX 78752
Scott
Job Details: 09/01/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Arrived on site , replaced fresh food door ,handle and badge . No water leaks detected at time of service.job complete ."
Near Austin, TX 78752
Scott
Job Details: 09/01/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Arrived on site , replaced fresh food door ,handle and badge . No water leaks detected at time of service.job complete ."
Near Austin, TX 78752
Scott
Job Details: 09/01/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Arrived on site , replaced fresh food door ,handle and badge . No water leaks detected at time of service.job complete ."
Near Pflugerville, TX 78660
Kayman
Job Details: 09/01/2020
DRYER WHIRLPOOL WED7000DW Arrived onsite for dryer not heating. Upon inspection I found the unit spinning but no heat. I also found a stored error code of F4E4 indicating a loss of voltage on L2 I accessed the terminal block and tested voltage under a load. I found when under a load there is a loss of voltage between L1 and L2. I tested continuity on the cord and all but L2 were showing ohms L2 showing open. I advised the customer would need to get a new power cord. The power chord is not covered under warranty so they would need to install themselves. job complete.
Near Austin, TX 78734
David Z
Job Details: 09/01/2020
DISHWASHER JENN-AIR JDB8000AWS3 "arrived on site to diagnose dishwasher not running with standing water. Ran diag cycle and found errors for Float switch and drain pump electrical problem. Checked and found drain pump groaning but not engaging. Replaced drain pump under 1 year parts and labor warranty. Retested and unit drained Immediately. All is now working as designed, with no water leaks found."
Near Bastrop, TX 78602
Andy
Job Details: 09/01/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site for refrigerator RC not cooling properly and ice buildup. Tested and inspected unit and found RC evaporator not defrosting properly. Unit will need evaporator cover, evaporator motor with harness and drain pan kit. Called and spoke with CS and was instructed that drain pan kit is unavailable and customer will need to call kitchenaid and have kitchenaid send them drain pan kit.
Near Niederwald, TX 78640
Richard
Job Details: 09/01/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived onsite for the refrigerator making a noise. Ran diagnostics and found that the damper control is causing the noise. Will need to replace it. Ordering parts and office to schedule ; ordrng 1 WPW10479155 (control)
Near Waco, TX 76711
Jonathan M
Job Details: 09/01/2020
WASHER AMANA NTW4516FW3 Arrived on site for a washing machine where the controls didn’t work. Inspected unit and work area. Found unit immediately going into a drain and no water coming out. Removed water from tub and found drain pump impeller completely stripped from motor. Replaced pump and tested unit. Unit is working as designed. Call complete.
Near Paige, TX 78659
Andy
Job Details: 09/01/2020
WARMING DRAWER KITCHENAID KEWD105 "Arrived on site for warmer drawer not operating again, tested and inspected unit and found thermostat has failed. Removed failed part and replaced with new.
Near Austin, TX 78744
Luis
Job Details: 09/01/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ04 "Arrived on site for water issues. Found kink in lines in compressor compartment,rerouted water tubing in compressor compartment,tested water dispenser unit working as designed"
Near Austin, TX 78724
Scott
Job Details: 09/01/2020
RANGE WHIRLPOOL WFE505W0JS0 "Arrived on site ,replaced control panel . No other issues found . Job complete ."