We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Smithville, TX 78957
Andy
Job Details: 03/29/2021
Arrived on site for washer not operating. Tested and inspected unit and found failed control. Ordering needed part. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 W11419215 (Control) and 1 Seenote (Office to schedule)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ04
Near Kyle, TX 78640
Andrew
Job Details: 03/29/2021
"Arrived on site to test unit for no ice production. Found ice maker fingers frozen in place preventing ice maker from cycling. Customer states it has never made ice since day of purchase. Removed obstruction, cycled ice maker, ice maker operated as designed. No issues with filling. No leaks detected. Job complete."
We serviced a
KITCHENAID RANGE
Model KGSK901Sss02
Near Austin, TX 78735
Leonardo
Job Details: 03/29/2021
Arrived on site to test unit for all igniters sparking at the same time. Test unit and found all burner working correctly and igniter spark no matter what burners you turn on.
We serviced a
WHIRLPOOL DISHWASHER
Model GU2455XTSB0
Near Austin, TX 78735
Leonardo
Job Details: 03/29/2021
Arrived on site to test unit for unit leaking. Test unit and found all hoses are damaged and sump and motor.
We serviced a
JENN-AIR OVEN
Model JJW2730DS01
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 03/29/2021
Arrived on site to diagnose an oven that is not responding to user input. Replaced panel and all is working properly at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Austin, TX 78754
Matthew
Job Details: 03/29/2021
Arrived onsite for refrigerator temperature resetting. Customer adjusted temp but unit resets temperature and starts freezing food in RC. Replaced control and left adjusted at 38 in RC and 0 in FC. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near San Marcos, TX 78666
Noah D
Job Details: 03/29/2021
"Arrived on site to inspect fridge for a busted light, upon inspection found the back light in fridge out, replaced module and tested. Complete"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HV1
Near Austin, TX 78744
Leonardo
Job Details: 03/29/2021
Arrived on site to test unit for burners not working. Test unit and found melted terminal black and red wire. Will order new main harness advised customer they will need to buy a new power cord. ; ordrng 1 W11458883 (Main harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Hutto, TX 78634
Andy
Job Details: 03/29/2021
Arrived on site for refrigerator leaking from tube at top of refrigerator. Inspected unit and found failed tube. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHC2345LF5
Near The Hills, TX 78738
Luis
Job Details: 03/29/2021
"Arrived on site for no water,ice and broken ice bin. Found broken flap on ice container,replaced container,tested water dispenser no water can hear valve energized,removed filter,dumped water from filter,reinstalled filter can hear water entering filter and stops. Replaced filter head same issue,diagnosed customer will need to install a new filter"
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Jonestown, TX 78645
Lou
Job Details: 03/29/2021
"Arrived on site to inspect washer not spinning. Upon further inspection, I find the actuator had come separated from the cam and not shifting the unit into spin mode. I removed and replaced the actuator and tested the unit in diagnostics and it is operating as designed. I tested the actuator in manual test mode and it continued to operate as designed. No water leaks observed during service, job completed. I explained to the customer the issue of the unit and the repair completed."
We serviced a
MAYTAG WASHER
Model MAH4000AWW
Near Austin, TX 78731
Kevin
Job Details: 03/29/2021
"Arrived on site and inspected washer and found bellow drain ports are clogged, after clearing them washer will drain properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV00
Near Hutto, TX 78634
Andy
Job Details: 03/29/2021
Arrived on site for refrigerator freezing food in RC. Tested and inspected unit and found control glitching. Reset unit and tested and all operations are normal. No water leaks present at time of service.
We serviced a
WHIRLPOOL DRYER
Model MEDX655DW1
Near Round Rock, TX 78665
Jimmy J.
Job Details: 03/29/2021
"Arrived on site for COMPLAINTNOTE:BUZZING SOUND WHEN IT STARTS TO HEAT UP, IT SEEMS SOMETHING ITS GOING ON WITH THE DRUM. Found drum felt was not seated properly. Removed drum and reinstalled making sure felt seated properly. Dryer is no longer making the noise. Dryer heating as designed. Job completed."
We serviced a
MAYTAG COOKTOP
Model MGC5430BDS
Near Austin, TX 78717
Justin
Job Details: 03/29/2021
"Arrived on site for cooktop taking to long to ignite. Upon arrival customer stated that the unit when sitting idle for roughly an hour it will not ignite very well, but once you get it going it is fine. The customer allowed it to sit idle before arriving and I was able to test this. It took around 15 seconds to spark and I could not smell gas during this time. This indicates a bad regulator. The customer also had another company that replaced the spark module prior to our service and clean all burner heads. I found the spark modules sparking correctly and not grounding. Ordering the regulator and office will need to reschedule to install. ; ordrng 1 W11170853 (Regulator)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW
Near San Marcos, TX 78666
Noah D
Job Details: 03/27/2021
"Arrived on site to inspect washer for not spinning correctly, upon inspection found the belt slipping, replaced belt and cam, tested on full speed, no squeal heard. Complete"
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC2
Near Bee Cave, TX 78738
Robert
Job Details: 03/27/2021
Arrived on job for complaints of error code for drain issue. Found drain pump not working. Replaced drain pump. After replacement test operation. No leaks detected at time of service
We serviced a
GE WASHER
Model GTW460ASJ4WW
Near Round Rock, TX 78665
Jimmy J.
Job Details: 03/27/2021
"Arrived on site to install previously diagnosed parts. Removed auger and base. Removed gear case. Installed new gear case, auger, and base. Placed washer in a speed wash to ensure it was filling, agitating, draining, and spinning. Washer is performing as designed. No further repairs necessary. No leaks detected. Job completed."
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Waco, TX 76706
Jonathan M
Job Details: 03/27/2021
"Arrived on site for a washing machine that has multiple issues. Inspected unit and work area. The customer advised that the issue that she?s having with her unit is that the unit is non-responsive to her at times and does not complete a cycle at times as well. Inspected unit and work area. Noticed the customer was washing please throw blanket and a tablecloth together. Informed customer that the unit would do that if the unit goes off balance. As to her issue with the non-responsive control, I am ordering a user interface and potential control to see if this will illuminate her issues. The office will need to contact the customer about a reschedule date due to an out of stock and PSP item.; ordrng 1 W11478526 (USER INTERFACE )"
We serviced a
JENN-AIR REFRIGERATOR
Model JBZFL24IGX00
Near Lorena, TX 76655
Jonathan M
Job Details: 03/27/2021
Arrived on site to install previously diagnosed PARTS. And work area. Replaced ice maker and tested unit. Unit is working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Lorena, TX 76655
Jonathan M
Job Details: 03/27/2021
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced fill tube and tested icemaker. Found icemaker not able to jump. Tested voltage going to the icemaker and did not find any voltage. Checked voltage at the control and gown no voltage coming from the control. Replaced high-voltage board and tested unit. They cannot begin to cycle and work as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Waco, TX 76712
Jonathan M
Job Details: 03/27/2021
"Arrived on site for a washing machine is flashing an F2 E2 (HMI disconnected) error code. Inspected unit and work area. The customer advised that the unit flashes that code intermittently and does not happen on every cycle. He advised that since Sunday, he has not had the same issue and runs two loads a day. Confirmed customers complaint and tested continuity through the wire harness from the control to the user interface. Found continuity on the wire harness. Replaced user interface and tested unit. The unit is noW working as designed. Call complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS01
Near Austin, TX 78717
Justin
Job Details: 03/27/2021
"Arrived on site to install previously diagnosed parts. I cycled the power off and installed the MW control. I cycled power back on and waited, I then turned the power back off and installed the UI. Once I turned the power back on I tested the unit p. It is now working as designed. Call complete."
We serviced a
KITCHENAID OVEN
Model KEBC208KSS03
Near Austin, TX 78735
Jacob
Job Details: 03/27/2021
Arrived onsite for unit making a noise. Was pre diagnosed as the top blower making noise. Replaced blower. Tested unit. Customer said that the unit sounds better but still a buzzing noise. Heard buzzing noise still. Ordered lower blower motor. Rescheduled with customer. ; ordrng 1 WPW10176670 (blower)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV02
Near Waco, TX 76712
Jonathan M
Job Details: 03/27/2021
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced user interface panel and still had no display. Replaced the control and tested the unit. The unitran as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Georgetown, TX 78633
Lou
Job Details: 03/27/2021
"Arrived on site to inspect refrigerator door not closing. Upon further inspection, I found the left RC door not closing as designed. I found the lower hinge bent keeping the door from closing properly. I adjusted the hinge and re-leveled the unit and tested the doors. Unit doors are closing properly. No water leaks observed during service, job completed. Made recommendations on use & care of the doors."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ5
Near Austin, TX 78739
Robert
Job Details: 03/27/2021
Arrived on job to replace previously diagnosed parts. After replacement of control found still no display. Found the cavity thermostat open. Replaced thermostat and now cooling fan not working. ; ordrng 1 W10533501 (housing)
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Austin, TX 78703
Jacob
Job Details: 03/27/2021
"Arrived onsite for unit not agitating. Put unit in diagnostics, saw no error codes. Looked underneath to check all connections to the motor and gear-case and all checked good. Put unit through every calibration cycle. Unit was working as designed. No issues at this time. Job complete"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500EBS09
Near Austin, TX 78717
Justin
Job Details: 03/27/2021
Arrived on site to install previously diagnosed parts. I installed the new door and then noticed the hinges were a little loose causing the door to slip. I also tightened the hinges. Unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Georgetown, TX 78628
Lou
Job Details: 03/27/2021
"Drives on site to inspect dryer not operating. Upon further inspection, customer advised they were starting a load and the unit made a loud bang and stopped. I found the unit unplugged. Once plugged in I turned the unit on and it made a loud rattling noise so I turned it off. Removed the top panel and turned the unit back on and it is operating as designed. Being as the venting goes directly outside, I inspected he vents outside and found a large clump of lint sitting on the ground that was not there before. I removed the back panel and inspected the blower wheel and it is good. I advised the customer of my findings that the large clump of lint got caught in the blower wheel and got bound up causing the loud noise. Reassembled the unit and retested and it is operating as designed. No lint observed during service inside the unit, job completed. I recommended that the customer place a screen at the vent outside to keep unwanted guests out and make it to where they can remove to clean."
We serviced a
WHIRLPOOL DRYER
Model LGR6636PW1
Near Cedar Park, TX 78613
Justin
Job Details: 03/27/2021
"Arrived on site for a dryer making a loud noise while running. Upon arrival the customer stated the unit was no longer making noise, but when it was it was a loud thumping noise. I ran the unit with a load of towels for over 30 minutes and could not replicate the noise. I gained access to the tub and found felt liners intact. I gained access to blower wheel and found no damage nor debris in it. I found the dryer working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ04
Near Georgetown, TX 78628
Lou
Job Details: 03/27/2021
"Arrived on site to inspect refrigerator temps. Upon further inspection, I found the unit unplugged. Plugged unit in and could hear the fans come on, but the compressor did not. Tested amp draw to the compressor and found it at 0amps. I heard the start device click and amp draw was at 7.98amps, but then the start device clicked again and went back to 0amps. I removed and replaced the start device and capacitor and retested and the unit is operating as designed and compressor is showing .68amps. Tested ice maker with my jumper wire from point T-H and it is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL VENTHOOD
Model UXT5530AAS3
Near Pflugerville, TX 78660
Leonardo
Job Details: 03/27/2021
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GP0
Near Austin, TX 78751
Leonardo
Job Details: 03/27/2021
Arrived on site to test unit for unit leaking. Test unit and found unit leaking from diverter motor. Replaced sump and motor test unit and unit test good job complete.
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near San Marcos, TX 78666
Noah D
Job Details: 03/27/2021
"Arrived on site to inspect washer for not operating, upon inspection found the panel not responding, replaced panel and tested unit, no issues found.Complete"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM354DSS5
Near Austin, TX 78726
Justin
Job Details: 03/27/2021
Arrived in site to install previously diagnosed parts. I installed the new heating element and then ran a diagnostics cycle. I monitored the amp draw on the heater and the heater worked as designed. The unit ran through diagnostics as designed with no errors. Unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Austin, TX 78702
Jacob
Job Details: 03/27/2021
"Arrived onsite for unit has not stop spinning. Tenant had the breaker off to the unit and had clothes stuck inside the unit. Was able to get the washer unlocked. When putting unit into diagnostics, the unit would start in the spin cycle automatically. Need to return with control board. Office to reschedule ; O-emld tckt"
We serviced a
WHIRLPOOL DRYER
Model WET4027HW1
Near Austin, TX 78702
Jacob
Job Details: 03/27/2021
"Arrived onsite for unit not starting. Replaced start button and timer. Did not fix issue p. Upon further inspection, found that the thermal fuse and element and cutoff fuse. We?re all bad. Replaced parts. Tested unit. Unit tested good. No issues at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI0FSAXVY012
Near Round Rock, TX 78665
Jimmy J.
Job Details: 03/27/2021
"Arrived on site for UNIT IS NOT MAKING ICE--HAS NEVER MADE ICE, WATER IS CONNECTED AND DISPENSES FROM DOOR--UNIT IS there is a little rubber piece in the back that is cracked, when turned on spues water on cabinet/wa<< still cooling and freezing ok--has tried resetting the icemaker but nothing happens. Found water valve at the wall wasnt turned on all the way causing a slow fill. Found fill tube had a hairline crack in the gasket. Turned up valve at the wall all the way. Removed fill tube and installed new fill tube. Ice maker is calling for water as designed. Told customer to dump the first few trays of ice then it will be safe to use due to the ice maker being brand new and never producing ice before. No leaks detected. Job completed."
We serviced a
KITCHENAID OVEN
Model KEBS109BSS00
Near Austin, TX 78738
Robert
Job Details: 03/27/2021
Arrived on job for complaints of no display. Found no cavity light on. Checked fuse and found it open. Replaced fuse and check heating.
We serviced a
WHIRLPOOL DRYER
Model WED6120HW1
Near Austin, TX 78748
Jacob
Job Details: 03/27/2021
"Arrived onsite for unit taking several attempts to get the clothes dry. Tenant said they would get more of a steam than a dry affect. Put unit in diagnostics, got F2E1, F2E2. Erased error codes. Took off the vent tube. Tested unit. Unit is working as designed. Let tenant know that there possibly is a block in the ventilation going through the wall causing the unit to no dry clothes properly. No issues at this time. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS1
Near San Marcos, TX 78666
Noah D
Job Details: 03/27/2021
"Arrived on site to inspect dishwasher for not operating, upon inspection found the unit turning off when starting cycle. Heard relay clicking on and off, ordering contour and drain. Office to reschedule ; ordrng 1 W10724439 (DRAIN) and 1 W11227795 (CONTROL)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Hewitt, TX 76643
Jonathan M
Job Details: 03/27/2021
Arrived on site for a dishwasher that?s not washing dishes. Inspected unit and work area. Placed unit in service diagnostics and found an F6 E4 (float switch open) and F4 E3 (wash motor not running) error codes. Ran the unit through an auto test and confirmed that the unit is not recirculating the water. Ordering pump and motor and office will need to contact customer about reschedule date due to an out of stock and PSP item.; ordrng 1 W11087376 (pump&motor)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ3
Near Round Rock, TX 78665
Jimmy J.
Job Details: 03/27/2021
"Arrived on site to install previously diagnosed parts. Removed capacitor, mag, and diode. Installed new capacitor, mag, and diode. As soon as microwave was set to cook it hummed and killed the power. Ordering new capacitor, mag, and diode. Will return with all parts and install same parts as today plus a new transformer and fuse to complete the repair. ; ordrng 1 W10138793 (Fuse) and 1 WPW10693025 (Mag) and 1 W10850446 (Cap) and 1 W11256462 (Diode)"
We serviced a
MAYTAG DISHWASHER
Model MDB8979SFZ2
Near The Hills, TX 78738
Robert
Job Details: 03/27/2021
Arrived on job for complaints of dishwasher shutting off. Ran diagnostics and found code f6e4 water error. Dishwasher doesn?t have water supply at this time. Customer will call after repairs. Ordering water related parts. ; ordrng 1 W11084121 (sensor) and 1 WPW10327249 (water intake valve) and 1 WPW10591570 (pump&motor)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Waco, TX 76708
Jonathan M
Job Details: 03/27/2021
Arrived on site for a washing machine that?s having a problem locking the lid. Inspected unit and work area. Placed unit in service diagnostics and did not find any stored error codes. Tested the lid lock functionality and found the unit not even trying to lock the lid. Replaced latch and tested unit. Unit began working as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Georgetown, TX 78633
Lou
Job Details: 03/27/2021
"Arrived on site to inspect dishwasher not draining. Upon further inspection, I found the tub full of water; more than what gets dispensed on a normal wash. Placed the unit in diagnostics and drained the unit. Stopped diagnostics and inspected the drain pump and it is operating as designed. Due to having a long drain hose, I inspected the hose for kinks and found none. When I checked under the sink, I found the customer has an RO system and its drain tube is tapped into the dishwasher drain hose at the disposal and whirlpool does not approve of this type of setup due to when the RO tank drains, it back flows into the DW odds in hose and back into the dishwasher. If not caught in time, the dishwasher will flood the home. I explained this to the customer and advised that the RO drain hose needs to be repositioned to the lower pee trap to be able to drain directly out the home and not into the disposal. Also advised the customer that whirlpool will not warranty any repairs or damage due to the location of the RO drain hose. Placed the unit in diagnostics and tested showing no error codes and the unit operated as designed. No water leaks observed during service. Made recommendations for use & care as well as detergent and rinse aid use due to customer having a water softener. Job completed."
We serviced a
GE MICROWAVE
Model JVM3160RF4SS
Near Austin, TX 78702
Jacob
Job Details: 03/27/2021
Arrived onsite to replace parts that GE recommended to fix the issue. Replaced switches and latch board. When putting on new door. Tested unit. But it did not work. Customer also was not pleased with the door as it had a dent on the upper front left on the panel. Also the top vent grill also had just fallen off. Possibly need to re order switches. Need to re order door. Ordered parts. Needs authorization before returning ; ordrng 1 WB07X11407 (vent grille black) and 1 WB20X10067 (h.v.transformer) and 1 WB24X10146 (micro switch(stand o) and 1 WB24X10204 (switch micro) and 1 WB24X10205 (microwave switch)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH73521CS5
Near Manor, TX 78653
Leonardo
Job Details: 03/27/2021
Arrived on site to test unit for no power. Test unit and found bad fuse. Found switch shorted making fuse open. Replaced switches and fuse test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 03/27/2021
Arrived on site to install previously diagnosed part. Removed FC switch and installed new FC switch. Switch is sliding closed and open as designed. I left a small gap on the right side where it mounts to try and prevent frost build up inside the switch. Job completed.
We serviced a
WHIRLPOOL WASHER
Model LSQ9550PW4
Near Cedar Park, TX 78613
Justin
Job Details: 03/27/2021
"Arrived on site for a washing machine that would leave clothes wet at the end of the cycle. I started the unit on a spin cycle but it would just continue to drain and never begin to spin, I could hear the motor hum but nothing happening. I gained access to the bottom of the unit and found very significant of oil leakage. I also tried to freely spin the unit but it as catching very hard. I also found voltage to the motor but it not turning. I found the gear case and motor both bad and needing to be replaced.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS00
Near Austin, TX 78734
Robert
Job Details: 03/27/2021
Arrived on job to replace previously diagnosed parts. After replacement test operation. No leaks detected at time of service
We serviced a
KITCHENAID ICE MACHINE
Model KUIX305ESS0
Near Austin, TX 78703
Jacob
Job Details: 03/27/2021
Arrived onsite for unit over filling with ice. Looked at unit. Saw a mound of ice. Customer said it would just keep going and filling. Upon further inspection. Found that the thermistor was out. Replaced thermistor. Unit was working as designed. No issues at this time. Job complete.
We serviced a
ADMIRAL WASHER
Model ATW4675YQ1
Near Leander, TX 78641
Justin
Job Details: 03/27/2021
"Arrived on site for a washing machine leaving clothes wet and not completing cycle. Upon arrival the customer stated she thought it may be due to the water lines she purchased. I put the unit into diagnostics mode and found stored error code F7E5 for a shifter fault. I then ran a test cycle and found the unit filled as designed, drained as designed, agitated as designed, but did not spin as fast as it should of and made a strange noise. I advised the customer her water lines are working as designed. I ran the high spin on the manual activation and found it not getting up to proper spin speed and still made the noise. I pressed down on the drum and found that the drum would bounce back up and down like a ball indicating bad springs. I gained access to bottom of the unit and found the shifter and gear case in good shape. I found the suspension bad on the unit and leaning to the back left hand side. The suspension will need to be replaced.
We serviced a
WHIRLPOOL DRYER
Model LEQ9508KQ1
Near Austin, TX 78732
Robert
Job Details: 03/27/2021
Arrived on job for complaints of not drying. Ran test and found heater working properly and thermostat cycles correctly. Air flow is good customer uses the sensor cycle. Replaced the timer but if symptoms continue recommended replacement of electronic control 3390537.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Austin, TX 78731
Leonardo
Job Details: 03/27/2021
Arrived on site to test unit for damaged pane. Replaced panel test unit and unit test good job complete.
We serviced a
KENMORE WASHER
Model 110.2682269
Near Georgetown, TX 78628
Lou
Job Details: 03/27/2021
"Arrived on site to inspect washer not spinning. Upon further inspection, the customer advised that the unit will get to the Rinse cycle and not spin. I tested the unit on a short cycle and using my small screwdriver, I wedged it into the door switch to be able to watch the unit operate. The unit filled and agitated as designed and when it got to spin, it continued to operate as designed. The unit went into a 2nd rinse cycle and operated as designed until the end of the complete cycle. I removed the console and found the lid switch had been spliced and re-wired using electrical tape and the tap was very sticky and slid right off the harness. I re-wired the harness using wire nuts (photos). Inspected the units drive system and all checked good including the coupler. Advised the customer of my findings and that I could not duplicate the complaint and the harness being re-wired. Customer advised their issue is intermittent. I recommended using the unit and if it continues to not spin for them to contact our office and schedule service. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL COOKTOP
Model G7CE3034XS00
Near Pflugerville, TX 78660
Leonardo
Job Details: 03/27/2021
Arrived on site to test unit for cooktop on light staying on. Test unit and found bad switch. Ordering new switches office to reschedule. ; ordrng 1 WP74007840 (RR switch) and 1 WPW10244639 (LR switch) and 1 WPW10312185 (RF switch) and 1 WPW10326246 (LF switch)
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15PHZS0
Near New Braunfels, TX 78132
Noah D
Job Details: 03/27/2021
"Arrived on site to inspect unit for general maintenance, upon inspecting found no issues, cleaned unit. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5VHEXVL00
Near Round Rock, TX 78664
Jimmy J.
Job Details: 03/27/2021
Arrived on site to install previously diagnosed part. Removed ice maker and installed new ice maker. Placed in harvest and water poured into ice mold as designed. No further repairs needed. No leaks detected. Job completed.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS1
Near Cedar Park, TX 78613
Justin
Job Details: 03/27/2021
"Arrived on site for ice machine making a loud noise. I found the noise came from the recirculating pump and drain pump. I found it was due to unit not calling for water and dry running. I found 120V at the valve and in diagnostics it would not initiate. I tried to pour water into the reservoir to test the pumps, but I found the reservoir tray broken and leaking out where the drain pump is attached. We will need to replace the reservoir tray and the valve. Possibly the drain pump and recirculating pump as well, for I could not verify functionality of these until the others are repaired.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC7HS00
Near Georgetown, TX 78628
Tommy
Job Details: 03/26/2021
Arrived onsite for previously diagnosed parts. Upon arrival replaced unit control and UI and tested. Unit is now operating as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Round Rock, TX 78664
Matthew
Job Details: 03/26/2021
Arrived onsite to replace previously diagnosed parts. Replaced UI control. Tested unit and unit and unit has no error codes. Ran diagnostics cycle and all passed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Dripping Springs, TX 78620
Luis
Job Details: 03/26/2021
"Arrived on site for cooling and ice bin issues. At time of visit unit cooling correctly per customer unit stopped cooling twice,ran diagnostics all thermistors passed,ran heater test passed. Found ice bin not seating correctly into housing,adjusted auger shaft and housing reinstalled ice bin."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near San Marcos, TX 78666
Andrew
Job Details: 03/26/2021
"Arrived on site to test unit for excessive shaking. Found no stored error codes. Replaced suspension. Verified basket was centered. Ran calibration, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
FRIGIDAIRE MICROWAVE
Model LFMV164QFA
Near Waco, TX 76712
Jonathan M
Job Details: 03/26/2021
Arrived on site for a microwave that?s tripping the breaker when they press the start button or open the door. Inspected unit and work area. Tested unit and confirmed customers complaint. Just a door switch is an all tested fine. Replaced monitor switch due to complaints and tested unit. The unit begin working as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503EBS01
Near New Braunfels, TX 78132
Andrew
Job Details: 03/26/2021
"Arrived on site to test unit for not producing ice. Door harness tested good. Ice maker had ice upon arrival. Ice maker ran diagnostics just fine and filled as designed. Found ice maker thermistor was bad. Replaced ice maker, tested unit, unit works good. Found condenser was blocked preventing air flow. Cleaned condenser. No leaks detected. Job complete."
We serviced a
KITCHENAID RANGE
Model KESS908SPS02
Near Austin, TX 78746
Kevin
Job Details: 03/26/2021
"Arrived on site and found no power showing on oven, when attempting to turn on cooktop lights only flicker. Pulled oven forward and found wiring is disconnected at terminal block, took one picture. Turned off power at breaker and reset wiring connection and it is now operating properly.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS0
Near Austin, TX 78747
Leonardo
Job Details: 03/26/2021
Arrived on site to test unit for damaged cooktop. Found damaged cooktop replaced cooktop test unit and unit test good job complete.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRS6LF7JM3
Near Killeen, TX 76543
Al
Job Details: 03/26/2021
"Arrived on site and inspected side by side refrigerator recently repaired by another repair company.Found the unit had been unplugged since the sealed system compressor replacement.Plugged it in and found the compressor, condenser fan and evaporator motors were working.Customer told to place a bottle of water inside the freezer and wait approximately 24/48 hours for the unit to reach optimal temperatures."
We serviced a
GE REFRIGERATOR
Model GSH25JSXNSS
Near Copperas Cove, TX 76522
Tyler
Job Details: 03/26/2021
"Arrived on site for refrigerator not making ice and having cooling issue. Upon arrival I found icemaker motor was broken, I also found the evap coil barely frosted over while compressor was running, when I checked compressor area I found unit had been previously repaired with a r041-115 harstart device and compressor over heating to the point it was repeatedly shutting down and the original harness had been removed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Killeen, TX 76543
Al
Job Details: 03/26/2021
Arrived on site and inspected ice maker over filling and creating a mess in the ice container.Confirmed the complaint and found the fill chute was clogged with a massive ice block causing the incoming water to splash into the ice container and freezing.Used my heat gun to melt and remove the blockage of ice.Reassembled and unit began operating as designed.Customer witnessed the repair and was satisfied with the cause & effect explanation.Job complete
We serviced a
MAYTAG WASHER
Model MVWB865GW
Near Killeen, TX 76541
Al
Job Details: 03/26/2021
"Arrived on site and inspected unit for unbalancing concerns.Ran diagnostics and found the only code wasF2E1 STUCK BUTTONCALLED Whirlpool Tech Line and spoke with STEVE SR# 7730360248 Advised the customer advised the unit doesnt always do it, but sometimes the clothes are wet and soapy.I recently replaced all 4 suspension rods.I pushed on the tub and there was no bouncing.
We serviced a
WHIRLPOOL DISHWASHER
Model DU945PWSQ0
Near Killeen, TX 76542
Al
Job Details: 03/26/2021
Arrived on site and inspected dishwasher not completing cycle.Customer advised over time the issue has gotten worse.I attempted to start a wash cycle and the unit several keys wouldnt respond properly point directly to the main control; ordrng 1 W10039780 (CONTROL BOARD)
We serviced a
FRIGIDAIRE WASHER
Model LTF2940FE1
Near Harker Heights, TX 76548
Al
Job Details: 03/26/2021
Arrived on site to install previously ordered part.Removed and replaced the door lock and the unit tested properly.Job complete
We serviced a
WHIRLPOOL RANGE
Model RF375PXEQ0
Near Killeen, TX 76541
Al
Job Details: 03/26/2021
Arrived on site and inspected back right burner element not heating.Confirmed the complaint and found the unit had no continuity.Replaced it and unit now heating properly on all 4 burners.Tenant confirmed the repair.Job complete
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Fort Hood, TX 76544
Al
Job Details: 03/26/2021
"Arrived on site and install the fuse, cutoff and PTS.Unit now operating properly to customers satisfaction.Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV01
Near Temple, TX 76502
Tyler
Job Details: 03/26/2021
Im on site for icemaker not stopping ice production. Upon arrival I open up the freezer compartment and found that the icemaker was making ice but the reason it was not shutting office cause the silver arm that raises and lowers was not properly connected into the icemaker motor and was hanging freely in the unit. I didnt reconnected the icemaker arm to its proper amount of position and reassembled and tested the unit and verify that the unit is now fully functioning as designed with no issues and ice production inform customer to let her fill up with ice and see how it goes from this point. Call complete
We serviced a
WHIRLPOOL OVEN
Model WOD51EC7AS05
Near Waco, TX 76710
Jonathan M
Job Details: 03/26/2021
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replace inner glass door and tested the unit on a 350? bake cycle. Unit got to temp without any issues.Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DW2
Near Georgetown, TX 78628
Tommy
Job Details: 03/26/2021
"Arrived onsite for washer sounding like a plan. Upon arrival found unit washer making very loud noise. Inspected unit bottom found unit stator, rotor and clutch cover in gearcase oil, also found unit top lid left side damaged by rear hinge connection. Removed lid top, found unit suspensions rusted badly, and washplate bound to old gear case. lid, suspension, gear case, washplate, rotor, clutch.
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Waco, TX 76712
Jonathan M
Job Details: 03/26/2021
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced outer tub and tested unit. Unit began working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Killeen, TX 76549
Al
Job Details: 03/26/2021
Arrived on site to install previously ordered parts.Installed the pump and found the lid lock (W11307244) was also defective.R&R it from truck stock and unit tested as designed.Job complete
We serviced a
GE REFRIGERATOR
Model GSF25XGRBBB
Near Temple, TX 76504
Kayman
Job Details: 03/26/2021
Arrived onsite for refrigerator leaking. I found the inlet valve had a small hairline crack and was spraying on the rear and floor. I replaced the valve and tested dispenser function. The unit is working as designed at this time and no leaks were detected during time of service. Advised customer to monitor ice production. Job complete.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Waco, TX 76706
Jonathan M
Job Details: 03/26/2021
"Arrived onsite for a washer that is not spinning out clothes intermittently. Inspected unit and work area. Customer advised that the unit has stopped midcycle about three times in the last three months. She advised that normally, it runs fine but she wanted it checked out because she didn?t know if there is something wrong with it. Placed unit in service diagnostics and found an F7 E9 ( locked rotor), F0 E3 (overload), and F2 E1 (UI stuck key) error codes. Spohn the basket by hand in the basket spun freely indicating no issue with mechanical friction. Ran the unit through an auto test in the unit ran as designed. Ran the unit through a manual high-speed spin in the unit ran as designed. Checked underneath unit for any signs of wear or damage to the underside of the rotor or stater. Everything checked out good with no issues. Spoke with DW and was advised to go ahead and replace the control as the control is sensing that the rotor is not moving when it?s being told to. Replaced control and tested unit. Unit is now working as designed. Call complete."
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near West, TX 76691
Jonathan M
Job Details: 03/26/2021
"Arrived on site for a dryer that is stopping mid cycle. Inspected unit and work area. The customer advised that the unit will Ron for an hour and 20 minutes and not dry clothes and then if he starts another cycle again it?ll stop after four minutes. Placed unit and service diagnostics and found no stored error codes. Found the unit was Square level. Adjusted the feet and tested the unit in a normal cycle. Found the unit was working as designed with no clothes in it and was counting down. I called Techline and spoke to Sterling SR# 7730365047. He advised that based on the customers issue, the issue would have to either be with the leveling of the unit or with the sensor. Tested the sensor and found resistance as things were rubbed against it. Advise customer to run several loads to see if there?s any further issue. Call complete."
We serviced a
GE OVEN
Model JGB915SEF3SS
Near Austin, TX 78748
Leonardo
Job Details: 03/26/2021
Arrived on site to replace latch and convection fan. Replaced both parts test unit and unit test good job complete.
We serviced a
WHIRLPOOL DRYER
Model MED6630HC1
Near Austin, TX 78746
Kevin
Job Details: 03/26/2021
"Arrived on site and inspected dryer and found heating Element loose connection at Control board, after resetting found airflow is restricted, took one picture. Removed vent hose from dryer and airflow is now good. Recommend it to homeowner that vent to the exterior be cleaned/cleared by a service, job complete"
We serviced a
MAYTAG DRYER
Model MDE6657BYW
Near Austin, TX 78748
Robert
Job Details: 03/26/2021
Arrived on job for complaints of no heat. Found the heater open and broken wire at heater. Replaced heater and repair wire. Ran test but dryer has a direct short in harness will need harness to complete. ; ordrng 1 33002805 (HARNESS )
We serviced a
JENN-AIR OVEN
Model W30400P
Near Austin, TX 78739
Leonardo
Job Details: 03/26/2021
Arrived on site to remove control board. Removed control to send to get rebuild office to reschedule. ; O-emld tckt
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Leander, TX 78641
Justin
Job Details: 03/26/2021
"Arrived on site for a wall oven not heating properly. Upon arrival customer stated the unit one time when pressing bake on the upper oven it actually preheated the lower. As well, that there was an instance where the unit would not power down from heating and they had to turn off the breaker to stop it. They also had an issue with the cook time clock jumping around randomly. She also felt the temperatures were fluctuating to much and that excess steam came out of the oven when opening the door. I advised the customer on normal function of the unit in regards to temperature and steam and that these were functioning as designed. I preheated the oven and set a cook timer to try and replicate the issues. I could not replicate them and found the unit preheating as designed. I put the unit into diagnostics mode and found no stored error codes and activated each component individually. All components activated as designed. I also found the customer not using WiFi on the machine, and I advised them on the benefits of connecting it. I called techline and spoke to Rich and received SR# 7730363650. Rich recommended replacing the console due to it being random occurrences in order to be safe. Unit is working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near New Braunfels, TX 78130
Andrew
Job Details: 03/26/2021
"Arrived on site to replace FC door for wire harness issues. Replaced door, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
WHIRLPOOL DRYER
Model WED6120HW0
Near Austin, TX 78747
Kevin
Job Details: 03/26/2021
"Arrived on site and replaced all parts diagnosed on previous visit, after replacement dryer is now running quietly, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW0
Near Killeen, TX 76542
Al
Job Details: 03/26/2021
Arrived on site to inspect top load washer screeching noise. Confirmed the complaint and found the splutch and Assembly and GEARCASE were both defective causing the issue. Ordering the cam and will return back with all previous ordered parts.Office to schedule return services.Needs more work ; ordrng 1 W10721967 (SPLUTCH ASSM W/PULLEY)
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Georgetown, TX 78628
Tommy
Job Details: 03/26/2021
Arrived onsite for for perviously diagnosed parts. Upon arrival replaced unit wheels and belt. Removed old rear seal and used new seal with adhesive. Waited 20 minutes and put unit back together with new seal. Informed customer to please give unit 24 hours before use so new seal was solid. Job Completed.
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Georgetown, TX 78628
Tommy
Job Details: 03/26/2021
Arrived onsite for for perviously diagnosed parts. Upon arrival replaced unit wheels and belt. Removed old rear seal and used new seal with adhesive. Waited 20 minutes and put unit back together with new seal. Informed customer to please give unit 24 hours before use so new seal was solid. Job Completed.
We serviced a
WHIRLPOOL DRYER
Model MED5630HW1
Near Austin, TX 78727
David Z
Job Details: 03/26/2021
"Arrived on site to install previously diagnosed parts to resolve no heat dryer. Replaced broken element, thermal fuse, as well as thermal cutoffs. Retested unit and all is heating as designed. Call complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HV2
Near Burnet, TX 78611
Cliff
Job Details: 03/26/2021
"Arrived on site to diagnose a microwave that isn't heating. Unit is a convection microwave and second tech will be needed to remove unit from location for service. Magnetron is most likely cause of issue. . ; ordrng 1 W11230995 (Magnetron) and 1 W11284468 (Control) and 1 2manjob (2 man job)"
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Killeen, TX 76542
Al
Job Details: 03/26/2021
Arrived on site to install previously ordered part.Removed and replaced the motor and unit tested as designed.DNS
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Luling, TX 78648
Noah D
Job Details: 03/26/2021
"Arrived on site to inspect washer for a broken cold spout, upon inspection found the cold plastic cracked into hose, removed plastic and replaced valve. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FZDM07
Near Austin, TX 78753
Luis
Job Details: 03/26/2021
"Arrived on site for damaged doors,found both doors damaged,replaced fresh food and freezer door,installed nameplate,remolded gasket,checked door seal and operation."