We serviced a
WHIRLPOOL MICROWAVE
Model MH1170XSB5
Near Killeen, TX 76549
Al
Job Details: 03/30/2021
Arrived on site and inspected microwave door cracked.Confirmed the complaint and replaced it.Customer satisfied Job complete
We serviced a
WHIRLPOOL ICE MACHINE
Model WUI95X15HZ00
Near Belton, TX 76513
Jonathan M
Job Details: 03/30/2021
Arrived on site for an ice machine that is not making ice. Inspected unit and work area. The customer advised that the unit won?t fill with water. Checked water connections and removed the waterline from the ice machine. Tested the water valve from the wall and found water pressure. Reattach the hose and tested the unit. Confirmed customer complaint. Checked water pressure going to the water valve and found proper pressure coming through the first tube. Replaced valve and tested the unit. The unit had similar results. Attempted to blow through the line from the valve to the reservoir and could not. Unit will need a new tube for repair. Spoke to SR and was advised not to reschedule the customer due to shipping issues. Ordering parts and office will need to contact customer about reschedule date due to shipping.; ordrng 1 WPW10678300 (tube)
We serviced a
FRIGIDAIRE RANGE
Model FGFL67DBD
Near Killeen, TX 76542
Al
Job Details: 03/30/2021
Arrived on site to install previously ordered parts.Removed and replaced the igniters and bake burner with screws.Unit now operating properly to customers satisfaction.Job complete
We serviced a
GE DISHWASHER
Model DDT575SSF4SS
Near Killeen, TX 76549
Al
Job Details: 03/30/2021
Arrived on site and installed the wash pump.Reassembled and unit tested as designed.Unit now operating to customers satisfaction.Job complete
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Belton, TX 76513
Jonathan M
Job Details: 03/30/2021
Arrived on site for a cooktop that the customer can?t see the lettering on. Inspected unit and work area. Confirmed customers complaint and checked new cooktop. Found the new cooktop matching the existing cooktop. Spoke to SR and was advised that this is how the cooktop was designed to be stainless on stainless lettering.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2569VEB3
Near Killeen, TX 76549
Al
Job Details: 03/30/2021
"Arrived on site for a 3/3 for an ice maker not producing ice.Found the unit was not cycling properly.The bail arm was inserted into the wrong port.Corrected the issue and unit cycled, filled and was harvesting when I departed.Job complete"
We serviced a
GE MICROWAVE
Model JVM1740DP1BB
Near Killeen, TX 76549
Al
Job Details: 03/30/2021
Arrived on site and found the switches were causing the unit to count down but not power on.Replaced the switches and the unit passed the 2 minute water cup test.Job complete Customer satisfied
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Killeen, TX 76549
Al
Job Details: 03/30/2021
Arrived on site and inspected front load washer leaking.Confirmed the complaint and found the lower dispenser W11321010 is defective and causing the malfunction leaking.Called Whirlpool Tech Line & Spoke with STEVE SR# 7730387324Was advised to replace the dispenser.Office to schedule return services due to part availability Needs more work ; ordrng 1 W11321010 (Dispenser LOWER)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM3
Near Bruceville-Eddy, TX 76524
Tyler
Job Details: 03/30/2021
"Arrived on site for dishwasher needing previously diagnosed motor. After installing needed part I was able to reassemble and verified unit cycles through fill, agitation and drain as designed with no leaks before during or after repair. Call complete"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS0
Near Rogers, TX 76569
Wesley
Job Details: 03/30/2021
"Arrived onsite and found f9e1 error. Tested in diagnostics after clearing code. Found possible complications due to loose wiring connections to drain motor. Repaired by securing wiring. All checks good. Advised customer that in even of repeat error codes, ordering control to repair."
We serviced a
GE REFRIGERATOR
Model GSHL5KGXCCLS
Near Temple, TX 76502
Tyler
Job Details: 03/30/2021
Arrived on site for refrigerator not operating correctly or turning on. Upon arrival customer stated that unit had somehow started working again but there was not cooling properly still. Upon further inspection I found that the lights inside the unit rod and unit was trying to cool but you could tell based off how the compressor is running it was not running smoothly or efficiently Ive been found that there is a massive burn mark on the main control behind unit as well as electrical smell from the control burning. Compressor did not appear to be over work too much but did seem to be struggling due to main control not giving a proper supply to the compressor and then replace him in control and read some of the unit.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ
Near Holland, TX 76534
Wesley
Job Details: 03/30/2021
Arrived onsite and found unit with control problem with not running the motor after the winter storm. Tested in diagnostics and found unit is now running as designed with full wash pressure from motor. Tested on a normal cycle with the same good result. Secured wiring to motor to ensure good function.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Waco, TX 76711
Jonathan M
Job Details: 03/30/2021
Arrived on site for a washing machine that won?t start a cycle. Inspected unit and work area. The customer advised that the unit won?t fill with water and dust won?t start the cycle. Confirmed customers complaint. Found the cold water valve not allowing water through even the water is being supplied. I did find that the hot water valve does not have water coming to it as the customer states his hot water valve at the wall does not work. Ordering water valve and rescheduled customer.; ordrng 1 W11210459 (valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507ESS00
Near Rogers, TX 76569
Wesley
Job Details: 03/30/2021
Arrived onsite and disassembled thawed fridge and replaced the ff evap fan and harness with thermistors according to service pointer. Reassembled and tested unit and found ff section cooling as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHW02
Near Temple, TX 76504
Tyler
Job Details: 03/30/2021
Arrived on site for ice maker not making ice. Upon arrival customer stated unit was intermittently making ice every few weeks. I found freezer temp was at 5 degrees using a thermostat and the ffc was at 37. Upon further inspection I found unit had a chunk of ice caught around teeth of icemaker motor and in fill line.found the salve was leaking water slowly into icemaker an causing it to freezer up. ; ordrng 1 W10884390 (Icemaker) and 1 WPW10420083 (Valve)
We serviced a
KITCHENAID REFRIGERATOR
Model WRV986FDEM00
Near Harker Heights, TX 76548
Jonathan M
Job Details: 03/30/2021
"Arrived on site for refrigerator that has no lights and is not dispensing ice. Inspected unit and work area. Customer advised that the unit does dispense ice but that the unit is leaking from the ice compartment. Verified customers complaint and found the ice door gasket completely mangled on both sides. Found all .Ishtar out in the refrigerator, freezer, and pantry sections. Tested voltage going to the LED driver board and only found 30 V present. Ordering power supply board, ice door, and will return with the LED driver board for repair. Office will need to contact extended warranty for authorization and contact the customer about reschedule date when parts are made available due to out of stock and PSP items.; ordrng 1 WPW10549589 (door-ice) and 1 WPW10624574 (cntrl-elec)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Temple, TX 76502
Tyler
Job Details: 03/30/2021
Arrived on site from microwave not allowing the bottom lightbulb for the cooktop to turn off like it should. Upon further inspection found the main control was not being activated properly and turning off the 120 V powers into the socket and then replace the main control the lightbulb because the lightbulb burnt out due to not being allowed to turn off when he needed after reassembly I was able to retest and verify that the microwave is fully functioning as designed and all ui responses are working well. Call complete
We serviced a
WHIRLPOOL OVEN
Model JMC2130WS00
Near Temple, TX 76502
Jonathan M
Job Details: 03/30/2021
"Arrived on site for an oven that?s not functioning due to an issue with an oven fan. Inspected unit and work area. Placed unit in service diagnostics and found an F8 E1 (low speed fan -fast) error code. Per the service pointer on this unit with this issue, the user interface needs to be replaced. I did mention to the customer that sometimes there could be multiple issues with this unit on this error code so I did quote them for the user interface and the user interface and blower if needed.
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDW01
Near Temple, TX 76502
Tyler
Job Details: 03/30/2021
Arrived on site for a water filter that was stuck inside of housing assembly. Upon arrival I disassembled the bottom kickplate of the refrigerator and removed the water filter housing and upon further inspection I found that the filter was not properly placed and mounted incorrectly causing it not to seal right I was able to pop the filter out and re-insert it into the housing and found that it was sealing up fine and loud water to pass through the filter housing up to the icemaker another water components. At this time water filter does not need to be replaced due to the new filter they already installed no further work is done and unit is working as designed upon completion of diagnosis. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW00
Near Temple, TX 76504
Tyler
Job Details: 03/30/2021
Arrived on site for refrigerator needing previously diagnosed sealed system. Upon arrival I found the cap tub was the cause of sealed system leak where it connects to the dryer. After removing the compressor and dryer and installing a new compressor and uv drier. I pulled a vacuum for 15 minutes (also condenser and double checked condenser coil but found no leak. Also verified unit could hold a vacuum for 15 minutes. After charging unit with 4.4 oz of r134a I confirmed unit was holding at 0 and 160 psi after another 15 minute run time. Unit was starting to cool well upon completion. Informed customer to give unit 24 hrs to fully cool call complete
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW1
Near Lakeway, TX 78738
Robert
Job Details: 03/30/2021
Arrived on job for complaints of water dripping in tub. Found valve not shutting off completely. After replacement test operation. No leaks detected at time of service
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW01
Near Bastrop, TX 78602
Andy
Job Details: 03/30/2021
"Arrived on site for freezer making noise. Did not find any abnormal noise. When pulling unit out found back of unit has been Condensating and sweating, and will start rusting. Called tech line and spoke with Ed (SR# 7730387473) made aware of issue and was instructed that issue has to do with dewpoint. No repairs are to be done at this time. No water leaks present at time of service.
We serviced a
JENN-AIR RANGE
Model JGC8430BDS
Near Austin, TX 78704
Jacob
Job Details: 03/30/2021
Arrived onsite for unit not sparking. Customer showed me that the u it was working all of the sudden. When trying to remove the screws. The screws are rusted to the unit. Got picture of the model and serial. Need authorization before returning. Spoke with DW.; ordrng 1 74005933 (SPARK MODULE ) and 1 74007734 (burner asy) and 2 74007735 (burner asy)s and 1 74007736 (burner asy) and 1 74009553 (holder-orf) and 1 74009555 (COOKTOP) and 1 REQUEST (2HR) and 1 REQUEST (2MAN) and 1 W10173478 (harns-wire) and 8 WP400021-1 (screw)s and 1 WP7527P002-60 (holder-orf) and 1 WP7527P004-60 (holder-orf) and 1 WP7527P033-60 (holder-orf)
We serviced a
GE WASHER
Model GFWH1400D0WW
Near Copperas Cove, TX 76522
Al
Job Details: 03/30/2021
"Arrived on site and inspected front load washer leaking and sounding like a helicopter when in spin cycle.Customer had the unit pulled out , where I noticed the tub and bearing was barely together due to the bearing.Unit will require a total rebuild.Ordered research for all parts needed.See attention note; ordrng 1 RESEARCH (Needs a new tub and bearing job. Not cost effective to repair)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Pflugerville, TX 78660
Matthew
Job Details: 03/30/2021
"Arrived onsite to replace previously diagnosed parts. Replaced gearcase, cam and belt. Calibrated unit and ran test. Unit is functioning properly. No noise. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM02
Near Round Rock, TX 78665
Kayman
Job Details: 03/30/2021
Arrived onsite to install previously diagnosed parts. Upon arrival customer stated that the ice maker is still having issues and there is water freezing in the bin and throwing off the auger arm. It will not dispense ice. I replaced the gasket and inspected the ice maker. I found the water spraying out sporadically with some of it missing the ice tray and going into the bin. I am ordering a Water tube(W11415785) valve(WPW10349187) for the repair and a reservoir(W11346622) just in case. Office to R/S due to part availability. ; ordrng 1 W11415785 (Water tube) and 1 WPW10349187 (Valve) and 1 W11346622 (Reservoir)
We serviced a
MAYTAG WASHER
Model MVWB955FC1
Near Spicewood, TX 78669
Brandon
Job Details: 03/30/2021
"Arrived on site for customer complaint of lid glass broken, I replaced lid, unit tested good.
We serviced a
AMANA RANGE
Model AER6303MFS2
Near Austin, TX 78753
Scott
Job Details: 03/30/2021
"Arrived on site for only left front burner working . Found Also clock is flashing control erro code . Job complete ; ordrng 1 W11297545 (CONTROL )"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB2
Near New Braunfels, TX 78130
Noah D
Job Details: 03/30/2021
"Arrived on site to inspect dishwasher for not being installed correctly, upon inspection found the door gasket had fallen off, realigned and checked for tears. No tears or issues found. Complete"
We serviced a
MAYTAG WASHER
Model MVWB835DW
Near Killeen, TX 76542
Al
Job Details: 03/30/2021
Arrived on site and inspected top load washer not starting.Confirmed the complaint and found the unit will require both the console and main control to complete the repair.Office to schedule return services due to part availability.Needs more work.; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Troy, TX 76579
Jonathan M
Job Details: 03/30/2021
Arrived on site for a washing machine that still leaking. Inspected unit and work area. The customer advised that they took a video of when the unit leaks. Video showed that it happened during the rinse cycle when it was filling the fabric softener dispenser drawer. Attempted to replicate the leak several times and diagnostics and could not replicate the issue. Lifted up the unit and found water residue on the outer tub. I called Whirlpool Techline and spoke to Andy SR# 7729614014. He advised that the issue would have to be with the fabric softener dispenser and advise to replace that to fix the issue. Ordering parts and office will need to contact customer when parts are made available due to an out of stock and PSP item.; ordrng 1 W11175629 (FABRIC SOFTENER DISPENSER )
We serviced a
MAYTAG DISHWASHER
Model MDB6769PAS3
Near Austin, TX 78704
Jacob
Job Details: 03/30/2021
Arrived onsite to replace pre diagnosed parts. Replaced both control and UI panel. Tested unit. Unit tested good. No leaks at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Pflugerville, TX 78660
Matthew
Job Details: 03/30/2021
Arrived onsite for unit not drying properly. Upon inspection found unit not getting sufficient hot water for wash. Recommended running tap unit hot then starting dishwasher. Also instructed customer on use of rinse aid and proper loading. Job complete
We serviced a
WHIRLPOOL OVEN
Model KSDB900ESS
Near Burnet, TX 78611
Cliff
Job Details: 03/30/2021
Arrived on site to diagnose a range with no low flame setting. Found burner valves were not adjusted for lp gas. Adjusted valves and all is working properly at this time.
We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD2413UW1A
Near Austin, TX 78759
David Z
Job Details: 03/30/2021
"Arrived on site to diagnose dishwasher not draining. Ran unit and could hear motor making noise, but not pumping any water. Replaced drain pump and retested. Unit began draining immediately. No water leaks found. Unit now working as designed. Call complete."
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Leander, TX 78641
Tommy
Job Details: 03/30/2021
Arrived onsite for previously diagnosed parts. Replaced grates. Job Completed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS3
Near Leander, TX 78641
Kayman
Job Details: 03/30/2021
Arrived onsite to install previously diagnosed parts. I installed the interlocks and tested the unit. The unit is working as designed at this time. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JZ0
Near Dripping Springs, TX 78620
Leonardo
Job Details: 03/30/2021
Arrived on site to test unit for RF burner not igniting. Test unit and found igniter not making correct contact. Replaced burner head test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Pflugerville, TX 78660
Scott
Job Details: 03/30/2021
Arrived on site for poor washing and still having drying issues . customer had started using rinse aid . Found tank leaking in dispenser as well as possible weak wash motor . Ordering dispenser and sump and motor . No water leaks detected at time of service. Call to set return. ; ordrng 1 W11025157 (SUMP AND MOTOR)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ5
Near Austin, TX 78741
Leonardo
Job Details: 03/30/2021
Arrived on site to test unit for fan making noise after fire from cooking on range not inside unit. Office to reschedule. ; O-emld tckt
We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD2413US2A
Near Taylor, TX 76574
Jimmy J.
Job Details: 03/30/2021
Arrived on site to install previously diagnosed part. Installed new spray arm and placed in a one hour wash to ensure the spray arm doesnt fall off. Ran for approximately ten minutes and spray arm is secure in place. No leaks detected. Waiting for drain hose (807117001 ) to return and complete the repair. ; ordrng 1 807117001 (Drain hose)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ6
Near Manor, TX 78653
Andy
Job Details: 03/30/2021
Arrived on site for microwave fan not operating properly. Tested and inspected unit and found issues with blower fan. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Briarcliff, TX 78669
Robert
Job Details: 03/30/2021
Arrived on job for complaints of flames too high. Found the final adjustment not done to cooktop. Complete adjustment at valve.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Waco, TX 76712
Jonathan M
Job Details: 03/30/2021
"Arrived on site for a dishwasher that?s making abnormal sound during the wash cycle. Inspected unit and work area. The customer advised that the unit makes these abnormal sounds only twice during the wash cycle and they just wanted to verify that it wasn?t a problem with the unit. Placed unit in service diagnostics and found no stored error codes. Ran the unit through an auto test and the unit ran as designed with no abnormal sounds. The customer started a cycle on this app for 20 minutes as it filled and re-circulated and drained. Found no abnormal cycles. The wife mentioned that happens in the middle and towards the end of the cycles. Due to no known issue of abnormal sounds on this unit besides potentially an issue with a spray I?m getting held up, I advise the customer to take a video of the sound when it happens so that we could check to see if the sound heard was a normal part of the dishwashing cycle or not. Customer advised that he would take a video and send it over to our email. Unit is working as designed. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Round Rock, TX 78665
Tommy
Job Details: 03/29/2021
"Arrived onsite for unit no cool. Upon arrival found unit fans running. Found unit compressor not running. Unit inverter appears damaged. Checked polarity at wall found unit has correct polarity and voltage. Checked in yer found unit had voltage, was not sending voltage to compressor and dc voltage coming out to main control was not present. Ohmed our compressor found it was reading around 12 ohms on each putting it at twice the required read. Ordering unit sealed system, inverter and main control. Office to reschedule upon receiving parts.; ordrng 1 W11087200 (Inverter box) and 1 W10832994 (Compressor) and 1 WPW10608485 (Fc evap) and 1 W11116006 (Rc evap) and 1 W11457241 (Drain pan) and 1 W10811365 (Control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS01
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 03/29/2021
Arrived on site to diagnose a refrigerator that is dispensing water when ice paddle is pressed. Paddles will need to be replaced to complete repairs. ; ordrng 1 WPW10346924 (Paddles)
We serviced a
MAYTAG WASHER
Model PAV3240AWW
Near Jarrell, TX 76537
Kayman
Job Details: 03/29/2021
Arrived onsite for washer not spinning or draining. Upon inspection I found that when trying to spin the unit would hum then smell like burning plastic. I lifted the unit and inspected the belt and pulley system. I found the drain pump pulley was scratchy and would not spin freely as designed. I recommended replacing the pump for repair.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78724
Matthew
Job Details: 03/29/2021
Arrived onsite for washer not operating. Upon arrival put unit in diagnostics and found No/long fill error code. Ran test cycle and found failed valve. Will need to order and replace valve. Unit seems to complete the rest of the test cycle. Bringing back prescreened parts just in case. Office to reschedule ; ordrng 1 W11038689 (valve)
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFP02
Near Austin, TX 78739
Luis
Job Details: 03/29/2021
"Arrived on site for cooling complaint and water dispenser issues. Found ice build up on bottom of fresh food evaporator,ran diagnostics evap thermistor reading -14 and cover thermistor reading 55 ran diagnostics ran test 90 for fresh food heater found compressor still running and heater not powering. Tested water dispenser found water paddle sticking causing water to over flow,removed ui and tension in dispenser area and same issue. Ordering a main control,heater and coveralls ordering dispenser parts. ; ordrng 1 W11450890 (Control) and 1 W11291124 (Heater) and 1 W11395641 (Cover evap) and 1 W11048097 (Ice door) and 1 W10672578 (Spring) and 1 W11087492 (Switch) and 1 W10792148 (Water paddle)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Austin, TX 78744
Leonardo
Job Details: 03/29/2021
Arrived on site to test unit for unit damaged. Test unit and found tub had a cracked on right top side. Will order new tub office to reschedule 2 hour job ; ordrng 1 W11513977 (Tub) and 1 2hourjob (2 hour job)
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS04
Near Georgetown, TX 78633
Tommy
Job Details: 03/29/2021
Arrived onsite for unit oven needing calibration. Upon arrival found during heat test. Unit is operating as designed. Job Completed.
We serviced a
MAYTAG DRYER
Model MED8630HC0
Near Austin, TX 78746
Kevin
Job Details: 03/29/2021
"Arrived on site and inspected dryer and found moisture sensor has broken off. Replaced moisture sensor and also found vent hose is not attached. Vent hose will need to be replaced and correct clamps used instead of tape used by installers, job complete"
We serviced a
KITCHENAID OVEN
Model KODE500ESS00
Near Liberty Hill, TX 78642
Cliff
Job Details: 03/29/2021
Arrived on site to replace previously ordered parts for oven. Replaced control panel and tested unit. All is working properly at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW04
Near Wimberley, TX 78676
Andrew
Job Details: 03/29/2021
"Arrived on site to test unit for not producing ice. Found ice maker fingers were frozen stuck preventing ice maker from cycling. Removed obstruction, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS03
Near Dripping Springs, TX 78620
Brandon
Job Details: 03/29/2021
"Arrived on site for customer complaint of unit not heating properly, found unit was about 5-10 degrees hotter after about 30-45 minutes of heating at 350. We calibrated oven temperature down by 5 degrees and I showed customer how to do that from the UI console. Tested good.
We serviced a
KITCHENAID ICE MACHINE
Model KUID508HBL00
Near Georgetown, TX 78628
Tommy
Job Details: 03/29/2021
Arrived onsite for ice maker not making ice. Upon arrival found unit was operating as designed in diagnostics. But unit wasnt getting enough water PSI. Informed customer and showed installation guide. Job Completed.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0EB3
Near Bastrop, TX 78602
Andy
Job Details: 03/29/2021
Arrived on site for range oven door closing issues and burner not working. Tested and inspected unit and found failed hinges and burner element. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Austin, TX 78738
Robert
Job Details: 03/29/2021
Arrived on job for complaints of tub not setting properly. Found the left rear support not attached properly. The support not attached at the tub. Leaned unit back and was able to reattach the support. Ran a short cycle and no leaks detected.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Austin, TX 78759
David Z
Job Details: 03/29/2021
We serviced a
KITCHENAID REFRIGERATOR
Model KSRG25FVMS01
Near Austin, TX 78729
David Z
Job Details: 03/29/2021
Arrived on site to diagnose ice not dispensing. On arrival couldnt hear motor moving. Reseated connector and could now hear motor hum. Ice was clumped in the bucket due to the ice door coming off its mounting tab. Snapped ice door back into place and emptied ice bucket. Retested and all is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSCS23INSS00
Near Austin, TX 78735
Luis
Job Details: 03/29/2021
"Arrived on site for water leaking worries. Customer tested dispenser no leaks on floor,checked freezer compartment no water on floor,ice in icemaker mold,tested optics passed,no signs of water leaking behind unit."
We serviced a
KITCHENAID REFRIGERATOR
Model WRV986FDEM00
Near Austin, TX 78727
David Z
Job Details: 03/29/2021
"Arrived on site to install previously diagnosed parts to resolve no drain / ice issue. Removed and replaced evap cover and drip tray. Ran long steam on the drain to remove any lingering ice. Feeling inside the drain I was able to feel that there may be a choke point or foam clog that may also be contributing to issue. Repair complete, verified drain is clear where accessible."
We serviced a
WHIRLPOOL WASHER
Model WTW7300DW0
Near Austin, TX 78748
Richard
Job Details: 03/29/2021
Arrived onsite for the washer not draining. During testing found that the drain pump was no good. Replaced drain pump and washer tested good and its draining.
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Austin, TX 78749
Robert
Job Details: 03/29/2021
Arrived on job to replace previously diagnosed parts. After replacement test operation. No leaks detected at time of service.
We serviced a
MAYTAG WASHER
Model MHWE300VW11
Near Austin, TX 78746
Kevin
Job Details: 03/29/2021
"Arrived on site and inspected washer and found hinge is broken, after replacing door hinge washer is now operating properly, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ET1FHTXMQ04
Near Austin, TX 78749
Luis
Job Details: 03/29/2021
Arrived on site for defective evaporator fan motor. Replaced fan motor cleared frozen dream check water flow through drain good powered unit on fan motor running correctly
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Lago Vista, TX 78645
Lou
Job Details: 03/29/2021
"Arrived on site to inspect dishwasher upper rack issues. Upon further inspection, I found the left rack adjuster wheels broken.I removed and replaced the adjusters kit and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Round Rock, TX 78681
Tommy
Job Details: 03/29/2021
"Arrived onsite for unit led off and beeping. Upon arrival found unit was cooling as designed, unit UI was misreading doors switches and miscommunicating amongst board. Unit is cooling as designed and valve is operating correctly letting water go from control just not during normal use. Inspected meat drawer wiring and found it operating as designed no damage to it. Ordering unit UI. Office to reschedule.; ordrng 1 W11330971 (UI)"
We serviced a
FRIGIDAIRE DRYER
Model GLER1042FS0
Near Austin, TX 78734
Brandon
Job Details: 03/29/2021
"Arrived on site to replace failed blower and motor, after replacing parts unit tested good."
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Leander, TX 78641
David S
Job Details: 03/29/2021
"Arrived on site for dryer not drying clothes. I inspected the unit and work area. I tested the unit and work area. I found the heating element coming on. I gained access to the thermal fuse, and thermostat. I found the thermostat out of range. I replaced the thermostat. I inspected the blower wheel and found not obstructions. I reassembled the unit and did a vent test. I found the exterior vent cause an air flow restriction. I recommended having vent wizard come out to clean the exterior dryer vent. Job complete."
We serviced a
MAYTAG REFRIGERATOR
Model MFI2568AES
Near Georgetown, TX 78628
Tommy
Job Details: 03/29/2021
Arrived onsite for previously diagnosed parts. Upon arrival found new control was defective and would not program. Ordering new control as well as found UI pieces just in case. Office to reschedule. ; ordrng 1 W11221359 (UI) and 1 W10890094 (HV control)
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Leander, TX 78641
David S
Job Details: 03/29/2021
"Arrived on site for washer not agitating. I inspected the unit and work area. I found fault codes f0e5 off balance, f0e2 over suds condition, f7e7 motor not able to reach rpm. I found the wash plate wobbly and not attached. I removed the wash plate and found the splines on the plate and gearcase are rounded off.wash plate, and splutch. The office will reschedule when we have an eta on the parts.; ordrng 1 W10902814 (Washplate)"
We serviced a
KITCHENAID COOKTOP
Model KCGS550ESS01
Near Leander, TX 78641
David S
Job Details: 03/29/2021
Arrived on site for cooktop discoloring. I inspected the unit and work area. I found the cooktop burners rusting. I am ordering all 5 burners to complete the repair. I spoke to the customer about the proper way to clean and maintain the unit. The office will reschedule when we have an eta on the parts.; ordrng 1 W10836409 (Center burner) and 2 WP8286815 (Lf rf burner)s and 1 WP8286813 (Lf burner) and 1 WP8286814 (RR burner)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Killeen, TX 76542
Al
Job Details: 03/29/2021
"Arrived on site and inspected French door refrigerator with water leaking from filter head.Confirmed the customer purchased an OEM approved filter.Removed and replaced the valve and filter head.Customers water pressure from the wall is extremely high, so after the repair I only turned the valve on 1/4 of the way to prevent any further issues.Unit now working properly.Customer email confirmed.Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SMBM00
Near Georgetown, TX 78628
Tommy
Job Details: 03/29/2021
Arrived onsite for refrigerator ice maker not making ice. Upon arrival found unit ice maker motor was weak. Unit had good water coming to ice maker. Also found condenser coils dusty. Cleaned condenser coils. Unit is now operating as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Georgetown, TX 78633
Kayman
Job Details: 03/29/2021
Arrived onsite for dishwasher not filling with water. Upon inspection I found 2 stored codes F4E3 and F7E1. I found that in diagnostics the unit would fill with water and wash briefly then stop and only the diverter would hum and click. I confirmed the heater had correct amp draw and was heating as designed. I am ordering a sump and motor for repair due to the motor fault error and symptoms presented. Returning with control just Incase. Office to R/S due to part availability. ; ordrng 1 W11085683 (Sump and motor)
We serviced a
MAYTAG DRYER
Model MEDB765FC0
Near Dripping Springs, TX 78620
Brandon
Job Details: 03/29/2021
"Arrived on site for customer complaint of unit making a noise, found unit tested good at time of service, informed customer it could have been something caught between drum and bulkhead, could have been idler or roller, but no way to know for sure since the noise was not present during time of service.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Copperas Cove, TX 76522
Al
Job Details: 03/29/2021
"Arrived on site and inspected front left burner now coming on.Confirmed the complaint and found the switch needed will have to be ordered.Customers husband advised after I diagnosed the unit, the front right burner cycles on, then off quickly.Im ordering the element (expart) and ideal infinite switch for the front left burner and will return with all other parts.Office to schedule return services due to part availability.Needs more work.; ordrng 1 WPW10434452 (Left Front Infinite switch dual burner (blue)) and 1 W11517959 (Left front serface element)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78738
Robert
Job Details: 03/29/2021
Arrived on job for complaints of not cleaning and soap dispenser not working. Found dispenser working but sump and motor not . Will need sump and motor to complete. ; ordrng 1 W10917114 (pump&motor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Cedar Park, TX 78613
Justin
Job Details: 03/29/2021
"Arrived on site for a dishwasher not washing or dissolving the soap. I put the unit into diagnostics mode and found stored error codes F4E3 for wash motor not running, F6E4 for float switch open, and F7E1 for no heat. I ran a test cycle in diagnostics and found the valve initiating and filling the unit, the wash motor not running, the dispenser opened, the diverter clicking, the heater turned on, and the unit drained at the end. The diagnostics cycle threw F4E3 at the end. I gained access to the motor and checked voltage while running another test cycle. I found the control sending no voltage to the motor. I checked voltage at the wall and control and found proper voltage. This indicates a bad control. I replaced the control and tested the unit again. The wash motor still did not start. We will also need to replace the sump and motor assembly. Reordering the control in case of faulty control. Office to reschedule.; ordrng 1 W11305296 (Control) and 1 W11087376 (Sump and Motor)"
We serviced a
MAYTAG REFRIGERATOR
Model MFF2258FEZ05
Near Austin, TX 78749
Luis
Job Details: 03/29/2021
"Arrived on site for ice issues. Ice had off smell,tasted ice cube ice has bad taste and odor,tested tap water good,replaced icemaker"
We serviced a
WHIRLPOOL RANGE
Model WFG510S0AS1
Near Austin, TX 78745
Leonardo
Job Details: 03/29/2021
Arrived on site to test unit for unit not turning back on after preheat. Test unit and found bottom pans hitting igniter. Test unit and unit test good job complete.
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US0HS01
Near Round Rock, TX 78664
Matthew
Job Details: 03/29/2021
"Arrived onsite for failed cooktop knob. Upon inspection found knob failed internally. Replaced knob, tested unit and unit is functioning properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB2
Near Manor, TX 78653
Andy
Job Details: 03/29/2021
Arrived on site for dishwasher not cleaning properly. Tested and inspected unit and found issues with dispenser. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB7959SKZ0
Near Cedar Park, TX 78613
Justin
Job Details: 03/29/2021
"Arrived on site for a dishwasher receiving an F8E4 error code. I put the unit into diagnostics mode and found stored error codes F8E4 for float switch open, FAE2 for vent wax motor electrical problem, and F9E1 for no drain. I cleared the stored error codes. I ran a test cycle on the unit and the unit filled, unit washed and diverter clicked, the dispenser opened, it heated, and drained as designed. It ran through the test cycle fine and did not generate any error codes. The error codes were cleared from the machine. I ran a diagnostics cycle again to test the unit and it again ran through as designed. I then began a test cycle to see if it would throw the error code after the fill and it did not. I called techline and spoke with Leon and received SR# 7730375650. He advised checking the drip tray and I found some water build up in it. I observed a slow drip from the rubber tube on the left hand side. I found the unit unleveled and leaning to forward. I also found excess soap in the unit and advised the customer that this could cause this as well. I leveled the unit and cleaned out the water. I tested the unit one more time in diagnostics. The unit is now working as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WET4027HW0
Near Austin, TX 78704
Jacob
Job Details: 03/29/2021
"Arrived onsite for unit Not starting once again. Looked at unit and saw that water had filled the tub up all the way with water. Replaced control once again. After replacement of the control, put unit in drain and spin, the unit would not start. Put the unit in diagnostics and whe trying to put the drain motor on manually the control board arced and sparked. Called Techline, suggested that the water valve may have stayed open and some how blew the board. Suggested to replace Control, water valve, drain pump. All at once. Got Sr#7730376539. Office to reschedule. ; ordrng 1 REQUEST (2MAN) and 1 W11481725 (CONTROL)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Buda, TX 78610
Andrew
Job Details: 03/29/2021
"Arrived on site to replace sump and motor per previous tech. Installed sump and motor, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Manor, TX 78653
Matthew
Job Details: 03/29/2021
Arrived onsite for dryer tripping breaker as soon as it was plugged in. Upon arrival inspected unit wiring at block and control. All looked good. Tested voltage at wall and found 124 vac at L1 and 124 vac at L2 however when testing across L1and L2 recorded no voltage. Suspected issues at outlet. Customer needs an electrician to resolve the issue. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Georgetown, TX 78628
Tommy
Job Details: 03/29/2021
Arrived onsite for refrigerator freezing on left side. Upon arrival found unit damper door would not close causing unit to freeze up. Job Completed.
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW5
Near Leander, TX 78641
Lou
Job Details: 03/29/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the unit lid plastic breaking in the left upper corner and the unit not operating correctly with the lid in this condition, I removed and replaced the lid and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSF705HPS00
Near Cedar Park, TX 78613
Justin
Job Details: 03/29/2021
Arrived on site for a refrigerator compartment losing cool and frosting up at evap area. Upon arrival the customer stated he has defrosted the unit several times already and it keeps frosting in the RC very fast and the FC is cooling fine. I tested the temps in the FC and found it at 0?F and the RC at 47?F when set at 37?F. I found the RC evap are frosted up. I found no issue or leak in door seal. I went to steam out the frost to find it was a solid block of ice. I could not steam it enough to get the evap cover off without damaging the evap itself. I advised the customer they will need to thaw out the unit for 48 hours before we can service it.Ordering UI and control if they become available to send with. ; ordrng 1 W11509096 (UI) and 1 W11172798 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Round Rock, TX 78665
Jimmy J.
Job Details: 03/29/2021
"Arrived on site to install previously diagnosed parts. Removed gear case, cam, and belt. Installed new gear case, cam, and belt. Ran calibration and then an auto diagnostics. Washer filled, agitated, spun, and drained as designed. No leaks detected. Job completed."
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near New Braunfels, TX 78130
Noah D
Job Details: 03/29/2021
"Arrived on site to inspect washer for not operating, upon inspection found the control board shorted causing a drain cycle at all times, replaced control and found the provided part was not correct. Ordering correct control. Office to reschedule ; ordrng 1 W11116592 (CONTROL )"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near New Braunfels, TX 78130
Andrew
Job Details: 03/29/2021
Arrived on site to test unit for not washing. Found metal collar on slider came unattached on plastic. Applied super glue so customer can use unit mean while. Needing new slider to fix issue. Office to reschedule. ; ordrng 1 W10734521 (slider)
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Canyon Lake, TX 78133
Noah D
Job Details: 03/29/2021
"Arrived on site to inspect fridge for issues with door and cooling, upon inspection found the lower evap fan running, upper evap was a large block of ice, customer must defrost to replaced thermistor per Techline. Sr # 7730377921 with Andy, ordering cover. Found the floor very unleveled and causing door issues. Pictures attached. Office to reschedule; ordrng 1 W11327988 (COVER)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78738
Luis
Job Details: 03/29/2021
Arrived on site to install parts previous tech ordered. Replaced user interface power cycled unit ran diagnostics all test passed.
We serviced a
KITCHENAID ICE MACHINE
Model KUIC18PNXS2
Near Austin, TX 78738
Brandon
Job Details: 03/29/2021
"Arrived on site for customer complaint of unit not producing ice, found failed water valve, I replaced valve, unit tested good."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE704DSS0
Near Austin, TX 78738
Robert
Job Details: 03/29/2021
Arrived on job for complaints of upper rack falling. Found the track damaged on both sides. Replaced tracks and test. No leaks detected at time of service
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BW0
Near Volente, TX 78641
Lou
Job Details: 03/29/2021
"Arrived on site to inspect range tripping the breaker. Upon further inspection, I found the breaker tripped. Attempted to turn the breaker on and it instantly tripped again. I pulled the unit out and unplugged the unit and tried the breaker again and this time it stayed on. I removed the ignitor control cover and found the neutral wire had gotten caught in between the cover and the chassis and damaged. I spliced the wire and using a wire nut, I mended the harness and retested and unit is operating as designed. Using my liquid gas leak detector, I tested all gas line connections to the unit and found no leaks. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS0
Near Leander, TX 78641
David S
Job Details: 03/29/2021
Arrived on site for oven not heating properly. I inspected the u it and work area. I spoke to the customer and she stated occasionally it will have a flame coming out of the broil burner by the fitting. I inspected the fitting and burner. I found the burn misaligned and the fitting mishaped. I inspected the bottom metal of the oven and found it warped and causing uneven heating in the oven. I am ordering the fitting bottom oven and returning with the broil burner. He office will reschedule when we have an eta on the parts.; ordrng 1 W10592836 (Broiler fitting) and 1 WP3195097 (Bottom oven)