Service History 532

Near Belton, TX 76513
Jonathan
Job Details: 06/03/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site for refrigerator that has failed lights. Inspected unit and work area. Found freezer and upper lights not working. Customer advised that the freezer light went out first and then the upper lights went out in the refrigerator. Replaced freezer late and all lights came back on. Unit is working as designed. Call complete.
Near Georgetown, TX 78633
Al
Job Details: 06/03/2020
DISHWASHER KITCHENAID KUDE60HXSS5 Arrived to inspect dishwasher not working properly.Ran diagnostics test mode and found a 6/2 inlet valve issue.Removed and replaced the valve.Reassembled and unit tested as designed.All water lines were dry at the end of service.Customer satisfied Job complete
Near Round Rock, TX 78664
David S
Job Details: 06/03/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on sit for water filter not resetting. I gained access to the water filter and inspected the filter and filter housing, all appears good. I’m tested the filter switch, and it opens and closes like it’s supposed to. I checked the Irving diagram and tested voltage for the filter switch from p1-1 to p2-4 diagram showing it’s supposed to be 115v when filter removed and it is only getting good 70v. I am ordering the hv control WPW10675033, and returning with the UI control just in case.; ordrng 1 WPW10675033 (cntrl-elec)"
Near Austin, TX 78731
Wesley
Job Details: 06/03/2020
DRYER WHIRLPOOL WGD6620HW0 Arrived onsite and replaced the inlet thermistor. Unit is operating as designed at time of service.
Near Austin, TX 78738
Robert
Job Details: 06/03/2020
WINE COOLER JENN-AIR JUB24FLARS00 Arrived on job for complaints of lights not working. Found light strip not working. Replace light strip now working properly.
Near Georgetown, TX 78633
James
Job Details: 06/03/2020
DISHWASHER KITCHENAID KUDS40FVSS3 Arrived on site and tested operation. Found normal and start buttons not functioning. Tested ribbon and found buttons have failed. Grey console is no longer available but white and biscuit are. . ; ordrng 1 W10250023 (panel-cntl WHT ) and 1 W10250025 (panel-cntl BISC )
Near Leander, TX 78641
Lou
Job Details: 06/03/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to inspect dishwasher leaking at bottom of door. Upon further inspection, placed the unit in diagnostics showing no error codes. Continued with testing and the unit operated as designed with no leaks. Customer advised that they used the complimentary detergent pods that came with the unit but have not bought anymore. When I checked the drain hose at the disposal, I saw liquid dish soap under the sink. Customer said they haven’t used it in the dishwasher. Also, I found the unit door is missing some screws which could cause the unit to leak as the door may not seal completely. I am ordering two screws No water leaks observed during service.; ordrng 2 WPW10348413 (screw)s"
Near Lakeway, TX 78734
Robert
Job Details: 06/03/2020
REFRIGERATOR WHIRLPOOL KRSC503ESS00 Arrived on job for complaints of no ice. Found the switch for bucket test bad in diagnostics and when moving bucket the ice maker moves. ; ordrng 1 W11123943 (SWITCH )
Near Austin, TX 78734
Robert
Job Details: 06/03/2020
REFRIGERATOR KITCHENAID KSSC48QMS00 Arrived on job for complaints of leaking underneath refrigerator. Found that water Condensation underneath causing water to drip on floor. Foam insulation under freezer section breaking down from water that seeped in from drain line.
Near Spicewood, TX 78669
Brandon
Job Details: 06/03/2020
DRYER GE GTD33EASK0WW "Arrived on site for customer complaint of timer not advancing, found faulty timer, I replaced timer, unit tested good."
Near Smithville, TX 78957
Scott
Job Details: 06/03/2020
WINE COOLER KITCHENAID KUBL304ESS00 Arrived on site for outer door skin damaged . Also found door not closing properly . Ordering inner door and bottom hinge . Please call to set return .; ordrng 1 4344787 (hinge-door) and 1 W11431828 (DOOR CENTER )
Near Austin, TX 78733
Leonardo
Job Details: 06/03/2020
DISHWASHER KITCHENAID KUDT03FTPA3 Arrived on site to test unit for upper rack not spraying. Test unit and found upper spray arm not going in to tube correctly. Secured spray arm in the tube test unit and unit test good job complete.
Near Austin, TX 78748
Kevin
Job Details: 06/03/2020
DRYER MAYTAG MEDC465HW0 "Arrived on site and inspected dryer and found no airflow through lint screen, removed vent hose from attachment to wall and found airflow has returned. Found dryer is heating properly, customer has recently had a company attempt to clean vent and they have not done it properly. Customer will need to have a vent cleaned properly, inform customer if a call back happens and vent is still blocked
Near Temple, TX 76502
Jonathan
Job Details: 06/03/2020
WASHER MAYTAG MVWB865GW0 Arrived on site for washing machine that’s making a grinding sound. Inspected unit and work area. Customer showed me a video of the sound and it appeared to be the drain pump. Placed an in-service diagnostics and found an F2 E1 (UI stuck key) error code. Tested unit in Emmanuel Spann and agitation. Unit seem to run as designed. Placed in it and an auto test and found a slight grinding sound when the unit began to spin and agitate. Found stators screw loose and tightened it. Ran tests again and found the same sounds. Replaced gear case and tested unit. Unit is running as designed. Call complete.
Near Liberty Hill, TX 78642
David
Job Details: 06/03/2020
DISHWASHER AMANA ADB1400AGS1 "Arrived on site to diagnose dishwasher that was not dispensing rinse aid and also sliding forward when fully opened. Performed diagnostic on unit. Found no error codes present. Rinse aid was completely full, and customer informed me they haven’t had to fill it in 2 months and dishes are always wet. Replaced dispenser to resolve rinse aid issue, due to blockage. I checked the unit to see what was moving, and found that the unit is properly installed with side brackets, but the floor is slightly uneven. When under weight, the feet do slide and the unit pivots on the bracket screws. Adjusted leveling feet some to compensate, but feet have no traction on the floor. Nothing else we can do to adjust. All is now working as designed, call complete."
Near Killeen, TX 76541
Cliff
Job Details: 06/03/2020
REFRIGERATOR WHIRLPOOL WRT318FMDM02 "Arrived on site to diagnose a refrigerator that is freezing items throughout RC compartment. Tested unit and found previous suggestion from tech line of taping vent to reduce the airflow, Wind vent was taped less than 30% of the event was blocked. Retake vent to reduce airflow by approximately 50%+. Also noted freezer set to min, allowing even more airflow to RC. Adjusted freezer settings as well. All is working properly at this time and no leaks were found at time of service."
Near Liberty Hill, TX 78642
James
Job Details: 06/03/2020
COOKTOP WHIRLPOOL GCI3061XB00 Arrived on site and installed new harness. Tested operation and found unit has F47 error. Installed module and found F47 remains. Called tech line and spoke to Dave #7727974381. Tested voltage and recommended replacing ui again. Installed ui and unit has F47 and will not store its programming code. Called tech line again and spoke to Kathy. Need to order ui of Wpw10396615 and program code of 21; ordrng 1 WPW10396615 (display)
Near Georgetown, TX 78633
James
Job Details: 06/03/2020
REFRIGERATOR AMANA AFI2538AEQ3 Arrived on site and installed new fill tube. Cleaned build up from fill tube channel. Tested operation and found ice maker filling properly with water. Unit tests good. Job complete
Near Austin, TX 78748
Kevin
Job Details: 06/03/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM02 Arrived on site and inspected refrigerator and found cabinet creaks when door is moved and when pressure is applied to door handle when door is closed. Spoke with techline and noise unrelated to a functional part is considered the same as a a cosmetic issue. Techline recommended customer contacting 7727970929
Near Austin, TX 78748
Kevin
Job Details: 06/03/2020
WASHER WHIRLPOOL MVWB835DW4 Arrived on site and found control panel will turn on but nothing can be selective and cycle cannot be changed away from normal. Send a short video to DW. Replaced control board and control panel and it is still doing the same thing. Spoke with tech line twice and they ultimately recommended re-ordering parts but from Plainfield only 7727972794; ordrng 1 PLAINFIELD (ONLY) and 1 W11112656 (console) and 1 W11170706 (CONTROL)
Near Belton, TX 76513
Jonathan
Job Details: 06/03/2020
REFRIGERATOR WHIRLPOOL KRFC604FSS01 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced door user interface and unit is working as designed. Call complete.
Near Hutto, TX 78634
Andy
Job Details: 06/03/2020
RANGE WHIRLPOOL GW397LXUS06 Arrived on site for range gas smell when oven in use. Tested and inspected unit and unit lit and heated and me and customer could not smell any gas smell for 10 minutes. Customer needed to leave room and when she came back in said she now smells gas. Could not locate gas leaks. Ordering gas detector. Office to schedule return trip. Advised customer to use or turn unit back on for safety. ; ordrng 1 SEENOTE (GAS DETECTOR ) and 1 SEENOTE (OFFICE TO SCHEDULE )
Near Spicewood, TX 78669
Brandon
Job Details: 06/03/2020
REFRIGERATOR JENN-AIR JS48PPDUDE01 "Arrived on site for customer complaint of unit not cooling, found compressor leads open, failed compressor, ordering compressor and bringing back inverter and controls. ; ordrng 1 CNOTE (SS TECH) and 1 CNOTE (2 HOUR JOB) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 Tj90sf8404 (ACCESS VALVE ) and 1 W10913755 (compressor) and 1 WPW10143759 (dryer)"
Near Austin, TX 78725
Eman J.
Job Details: 06/03/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived onsite for refrigerator not dispensing water. Tested system found the dual valve is faulty. Replaced valve. Tested system water dispensing as normal. No water leaks at time of service. Job compete.
Near Burnet, TX 78611
David
Job Details: 06/03/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site to diagnose a refrigerator with no cool in both compartments. Performed diagnosis and temp checks. Found room temp in both compartments, with no frost pattern. Checked compressor and found compressor was not running. Checked voltages at compressor and found no voltage going to it from Orion control. Replaced Orion control and retested. Compressor is getting voltage now, but will not start. Every 2-3 minutes you can hear a brief hum where the compressor tries to start but can not, or is locked up. Ordering sealed system job with new compressor. Ordering compressor, OILLESS gauges, non Uv dye drier. Office to reschedule sealed system, ; ordrng 1 OILLESSGAUGES (OILLESS GAUGES) and 1 W10843121 (filter dryer) and 1 W11393142 (COMPRESSOR)"
Near Cedar Creek, TX 78612
Scott
Job Details: 06/03/2020
DISHWASHER GE GDT695SMJ0ES Arrived on site for door falling down . Found left cable broken and right starting to Frey . Replaced cables . Door is operating normally . No water leaks detected at time of service . Job complete .
Near Dripping Springs, TX 78620
Robert
Job Details: 06/03/2020
DRYER MAYTAG MEDX655DW1 Arrived on job for complaints of long dry time. Removed vent hose and found vent restriction not enough air flow. Customer will call to have vent cleaned.
Near Austin, TX 78705
Leonardo
Job Details: 06/03/2020
RANGE WHIRLPOOL WFE515S0JS0 Arrived on site to test unit for broken switches. Found LR and RF infinite switches and knobs broken. Ordering new knobs W11158169 office to reschedule ; ordrng 2 W11158169 (KNOBS )s
Near Austin, TX 78746
Leonardo
Job Details: 06/03/2020
COOKTOP JENN-AIR JIC4536XS Arrived on site to test unit for f47 found bad module and display and customer said left front burner not working. Ordering new hot plate WPW10396548 reschedule; ordrng 1 WPW10396548 (HOT PLATE LF )
Near Killeen, TX 76549
Al
Job Details: 06/03/2020
WASHER MAYTAG MVWB835DW0 Arrived to inspect washer still not working properly from first service.Ran diagnostics test mode and unit didn’t complete the testing.Found the gear case was defective.
Near Salado, TX 76571
Cliff
Job Details: 06/03/2020
DISHWASHER WHIRLPOOL JDB9800CWP2 Arrived on site to diagnose a dishwasher with a control panel that is not operating. Tested unit and found vent fan not operating in the door causing panel and control failure. Replace panel today to run diagnostics and advise homeowner not to use unit until vent and control are both replaced.; ordrng 1 W10866121 (cntrl-elec) and 1 WPW10469574 (vent)
Near Liberty Hill, TX 78642
James
Job Details: 06/03/2020
REFRIGERATOR KENMORE 795.74023.411 Arrived on site and tested operation. Found fresh food and freezer at 58 degrees. Compressor running and making a gurgling sound. Inspected fresh food evaporator and found to be sweating at exchanger. Unit has a failed compressor. ; ordrng 1 ADH73150210 (DRIER) and 1 TCA38151706 (COMPRESSOR) and 1 TJ90SF8404 (STUB) and 1 TOOL (SOFTWARE JIG)
Near Belton, TX 76513
Jonathan
Job Details: 06/03/2020
WASHER WHIRLPOOL MVWB765FW3 Arrived on site for a washer that still not able to make selections. Inspected unit and work area. Customer advised that during several of his cycles he’s been seeing an F5 E4 (lid lock fault). Unit did not want to go into diagnostics so I power cycled the unit. Placed unit service diagnostics and found no stored error codes. Ran a manual test for the latch and the console just beeped and turned off. Replaced latch and console and tested unit. Unit ran as designed and was able to make selections. Call complete.
Near Austin, TX 78741
Kevin
Job Details: 06/03/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01 "Arrived on site and inspected refrigerator, water is dripping from the dispenser. Disconnected waterline at bottom of freezer door and observed it for several minutes and found there is no constant water flow from valve. Reset connection at bottom of door and dispensed water several times and only one drop fell after cup was removed each time. This amount is considered normal, job complete"
Near Manor, TX 78653
Eman J.
Job Details: 06/03/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived onsite to install previous diagnosed parts. Ordering bin W11239961; ordrng 1 W11239961 (bin-cntlvr)
Near McQueeney, TX 78123
Noah D
Job Details: 06/03/2020
ICE MACHINE KITCHENAID KUIX305ESS2 "Arrived on site to inspect icemaker for overproduction, changed bin thermistor, checked ice thickness per customer, job complete"
Near Austin, TX 78744
Kevin
Job Details: 06/03/2020
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Arrived on site found customer is experiencing items freezing when placed on the top shelf in the center of the fridge in front of the damper. Set the fridge raider into diagnostics and found damper control is operating properly, fresh food and freezer thermistors pass test 4 and 5. Freezer temperature is currently 11° air leaving damper door is 33° with cover off, temperature on lowest shelf is 46°. Reported all findings to tech line, they recommended not placing food items directly in front of damper control, and allow for proper airflow in the refrigerator. 7727974162"
Near Austin, TX 78731
Luis
Job Details: 06/03/2020
REFRIGERATOR KITCHENAID KRFC604FSS02 "Arrived on site for no cool in fresh food. Removed deli drawer found evaporator incased in ice,ran diagnostics defrost heater not powering on,ran thermistor test,diagnosed a defective evaporator thermistor. Evaporator thermistor reading 68° incased in ice,per tech support need to replace cover and customer will need to defrost unit 24hrs before visit SR#7727969174; ordrng 1 W11359774 (COVER EVAP)"
Near Austin, TX 78729
Wesley
Job Details: 06/03/2020
DISHWASHER WHIRLPOOL WDF310PLAB3 Arrived onsite and found that small adjustment to existing strike completely corrected issue. No parts needed.
Near Briarcliff, TX 78669
Brandon
Job Details: 06/03/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site to replace auger motor, I replaced auger motor, unit tested good."
Near Killeen, TX 76549
Al
Job Details: 06/03/2020
WASHER WHIRLPOOL WTW5000DW3 Arrived to inspect washer draining and spinning issues. Found the unit wasn’t draining properly.Removed and replaced the drain pump.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete
Near Austin, TX 78756
Jacob
Job Details: 06/03/2020
DISHWASHER KITCHENAID KDTE254ESS1 Arrived onsite for unit leaking again. Customer said she had a rug that really soaked with water. Said she would use pro wash cycle and that’s when the leaking would occur. Put unit in pro wash cycle. Saw that unit was leaking directly in the middle of the sump and motor. Rescheduled with customer. ; ordrng 1 W10902372 (pump&motor)
Near , TX 78669
Brandon
Job Details: 06/03/2020
COOKTOP WHIRLPOOL WCG55US6HS00 "Arrived on site for customer complaint of flames being to high, found all valves needed adjusting, I adjusted valves, unit tested good."
Near Austin, TX 78746
Leonardo
Job Details: 06/03/2020
OVEN WHIRLPOOL CWE5800ACE Arrived on site to test unit for upper oven not working. Test unit and found bad control.
Near Austin, TX 78702
Luis
Job Details: 06/03/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site for no ice and cooling issue. Ice bin full,ran diagnostics s icemaker test all passed,removed deli drawer found evaporator incased in ice,diagnosed failed evaporator thermistor. U it will need a new fan motor that includes both thermistors,unit will need frosted 24hrs before return visit,customer will call into office to reschedule ordrng 1 W11087438 (FAN MOTOR)"
Near Austin, TX 78733
Leonardo
Job Details: 06/03/2020
OVEN KITCHENAID KEMS378SSS04 Arrived on site to test unit for f6e0. Lost communication between boards. Will need new main control wpw10119143 and new control ui wpw10460454 and new micro board wpw10398151
Near Austin, TX 78705
Leonardo
Job Details: 06/02/2020
RANGE WHIRLPOOL WFE515S0JS0 "Arrived on site to test unit for damaged panel. Found damaged panel, replaced panel test unit and unit test good job complete."
Near , TX 78669
Brandon
Job Details: 06/02/2020
REFRIGERATOR KITCHENAID KURR204ESB01 "Arrived on site to replace door wrap, ew wrap was damaged. Ordering another wrap. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11164089 (DOOR WRAP)"
Near New Braunfels, TX 78132
Noah D
Job Details: 06/02/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 Dropped of nameplate to customer. Complete
Near Austin, TX 78745
Kevin
Job Details: 06/02/2020
WASHER MAYTAG MVWC565FW1 "Arrived on site and inspected washer and found drain pump is running constantly. Cleared pressure system and reset connections on control board and drain pump has stopped. Ran a diagnostic cycle and a calibration cycle and it is now operating properly. No water leaks from connections at time of service, job complete"
Near Volente, TX 78641
David
Job Details: 06/02/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site to continue diagnosing dishwasher that was not closing smoothly. Removed unit from cavity and found the cavity was tight, and the side mounting brackets were causing the tub to flex in and warp to one side. Removed side mounting brackets and relocated them to the top of the tub. Readjusted the leveling feet and test fit in cavity. Door is now aligned properly and not rubbing. All is working as designed. Call complete."
Near Georgetown, TX 78633
Cliff
Job Details: 06/02/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site to diagnose a refrigerator with a filter door that will not close. Tested unit and found no mechanical failures with filter or housing at this time. Advised homeowner on operation of filter door and how to close it. No further repairs are needed and no leaks were found at time of service.
Near Round Rock, TX 78664
Wesley
Job Details: 06/02/2020
REFRIGERATOR KITCHENAID KFIV29PCMS03 Arrived onsite and found clogged Evap p drain. Cleared drain and repaired refrigerator drawer. All checks good. Unit is now operating as designed.
Near New Braunfels, TX 78130
Noah D
Job Details: 06/02/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived on site to install light for not illuminating freezer. Replaced light and tested, no problems found. Complete"
Near Georgetown, TX 78626
David S
Job Details: 06/02/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site to install previous diagnosed parts. I installed a new arm and extension in the ice maker. No water leaks detected. Job complete.
Near Austin, TX 78744
Kevin
Job Details: 06/02/2020
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site and inspected washer and found stuck key error, ran a diagnostic cycle and found your case has failed and wash plate is seized. Please gear case, wash plate, actuator, and cam kit and washer is now operating properly. Ran a diagnostic cycle after repair no water leaks from connections at time of service, job complete"
Near Hewitt, TX 76643
Jonathan
Job Details: 06/02/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived on site for refrigerator that is leaking from behind the unit. Inspected unit and work area. Placed unit and a water dispenser and found water turned off to the unit. Turned on water to the unit and water began to flow and drip from the water valve. Removed water valve and checked connections. Found water leaking from a crack on the valve. Replaced valve and tested unit. Unit is working as designed. Call complete.
Near Spring Branch, TX 78070
Noah D
Job Details: 06/02/2020
VENTHOOD GE JV348L2SS "Arrived on site to inspect venthood. Upon inspection found all parts of vent hood working and hung correctly, fan worked and lights worked, job complete"
Near Canyon Lake, TX 78133
Noah D
Job Details: 06/02/2020
RANGE JENN-AIR JGRP548HL00 "Arrived on site to inspect range for not doing weird things and not heating oven, upon inspection found a rotary board error, will need both rotary boards. Ordering boards, will need 2 hours due to complexity. Office to reschedule ; ordrng 1 2HOURS (2HOURS ) and 2 W11355248 (UI )s"
Near Austin, TX 78750
David
Job Details: 06/02/2020
REFRIGERATOR WHIRLPOOL WRS321SDHW "Arrived on site to diagnose refrigerator that customer said wasn’t cooling as well in RC, and had some frozen items in the RC as well. Performed diagnostic and checked RC. Found that the air gaps on the back of the shelves were obstructed, blocking airflow from effectively reaching the bottom of the compartment. Found several large bottles in the back and other large items that weren’t allowing air to travel well and items next to the blockages were freezing. Diffuser is opening and closing as designed. Advised customer to open up the airflow channels and move those large items and they should experience better cooling. Settings were set to max cool in both compartments, so this could also be limiting the effectiveness of cooling with the unit pushing so hard. Reduced temp to recommended in RC and 1 cooler in FC. All is working as designed at this time, unit is just full and obstructed. Call complete."
Near Pflugerville, TX 78660
Scott
Job Details: 06/02/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site ,unit has been acting normal for pass 3 days . No frost found on either evap . Fan working normal . Tested IM all checked normal . Did find temps set really low . Raised temps . No water leaks detected at time of service. Job complete ."
Near , TX 78621
Andy
Job Details: 06/02/2020
REFRIGERATOR KITCHENAID KRFC604FSS03 Arrived on site for refrigerator not making ice. Tested and inspected unit and found failed ice maker. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service
Near Austin, TX 78717
David S
Job Details: 06/02/2020
REFRIGERATOR WHIRLPOOL WRF992FIFM00 Arrived on site to install previous diagnosed part. I gained access to the dual valve and replaced new. I found then vap pan full of ice and clogged. I steamed out the drain and removed the ice. I gained access to the drain tube and found a restriction in the drain tube cause water to leak out of the fresh food side of the fridge. I removed the restriction. No water leaks detected. Job complete.
Near Hewitt, TX 76643
Jonathan
Job Details: 06/02/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Inspected unit and work area. Replaced evaporator fan and tested unit. Unit began to develop a decent frost pattern and evaporator fan kicked on. Unit was cooling and was working as designed. Call complete."
Near Briarcliff, TX 78669
Brandon
Job Details: 06/02/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for customer complaint of dispenser not opening, found broken dispenser, I replaced dispenser, unit tested good."
Near Kingsland, TX 78639
James
Job Details: 06/02/2020
OVEN FRIGIDAIRE fef379ack Arrived on site and tested operation. Found bake and broil not functioning. Tested elements and found to be good. Found visual short on control. Installed new control and overlay. Tested operation and found unit working properly. Job complete
Near Austin, TX 78744
Kevin
Job Details: 06/02/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site and replaced both friction pads, after replacement door is now operating properly. No water leaks from connections at time of service, job complete"
Near Hutto, TX 78634
Wesley
Job Details: 06/02/2020
DRYER WHIRLPOOL MEDC465HW0 Arrived onsite for poor drying concerns and found unit vent hose crushed and blower housing full of lint. Removed lint. Repaired vent hose to restore airflow and help dry times. Also advised customer that having the vent in house cleaned was necessary.
Near Austin, TX 78725
Jacob
Job Details: 06/02/2020
MICROWAVE WHIRLPOOL WMH31017HS5 Arrived onsite for unit being noisy during fan operation. Tested unit. Found that fan was making more noise than usual. Pulled down unit. Found a little bit of duct insulation tape was touching the fan. Removed insulation tape. Tested unit. Unit test good. No issues at this time. Job complete
Near Temple, TX 76502
Al
Job Details: 06/02/2020
REFRIGERATOR GE TBX21NICBRWW Arrived to install previously ordered part.Removed and replaced the condenser motor.Unit now operates as designed.Job complete
Near Pflugerville, TX 78660
Scott
Job Details: 06/02/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site for dishwasher not draining . Brown glass shards stuck in drain pump remove glass tested unit I’ll check good no water leaks detected at time of service job complete.
Near Lago Vista, TX 78645
Paul
Job Details: 06/02/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Arrived onsite for a refrigerator with loose door handles and a door getting stuck. I tightened the door handles. I found the RC door with a good suction on it after the door had been opened and closed shut after a few seconds of being shut. I explained to to customer that this was normal but it would eventually equalize after a few minutes especially when the dampener was open in the RC. The unit is working as designed. Call complete.
Near Austin, TX 78701
Jacob
Job Details: 06/02/2020
DRYER WHIRLPOOL WED560LHW0 Arrived onsite for unit making loud buzzing noise during cycle. Tested unit. Loud buzzing was present. Tried to use pads. Did not fix issue. Saw that the unit had cabinet damage. Called Techline. Suggested to replace the cabinet and blower housing and exhaust vent as well. Got SR#7727965587. office to reschedule ; ordrng 1 REQUEST (2HR) and 1 REQUEST (2MAN) and 1 W11233548 (panel) and 1 WPW10211911 (housing) and 1 WPW10342188 (pipe-exhst)
Near Round Rock, TX 78665
Andy
Job Details: 06/02/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on site for refrigerator not making ice. Upon arrival customer informed me that unit will not make ice on its own but does when put on fast ice. Tested and inspected unit and found FC temperature setting was not at recommended setting making FC not as cold as needed to make ice. Reset FC temperature.
Near New Braunfels, TX 78132
Noah D
Job Details: 06/02/2020
WASHER MAYTAG MVWB835DW3 "Arrived on site to inspect washer for loud noises during operation and smell, checked operation with 7towels inside of washer, all functions checked out. Smell was coming from cap in agitator, instructed Customer to clean out cap. No problems found. Complete ;
Near Pflugerville, TX 78660
Wesley
Job Details: 06/02/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite and found 3 cubes fused and were propping up the fill arm so the ice maker never produced more than one batch. All checks good.
Near Austin, TX 78744
Kevin
Job Details: 06/02/2020
WASHER MAYTAG MVWC565FW0 "Arrived on site and added final bolts to agitator, ran a diagnostic cycle and a calibration cycle and both passed, job complete"
Near Austin, TX 78759
Scott
Job Details: 06/02/2020
WASHER WHIRLPOOL MHW5500FC1 Arrived on site for no response from controls . Found tub light strobing . Checked and found control and latch normal . Found UI control failing . Will need UI . Please call to set return . Unable to test . No water leaks detected at time of service. Job complete .
Near Leander, TX 78641
Lou
Job Details: 06/02/2020
DRYER WHIRLPOOL WED8000DW0 "Arrived on site to inspect dryer noises. Upon further inspection, I turned the unit on and it was making a thumping noise. Disassembled the unit and found the tension pulley was broken and the back right roller and back middle roller were not rolling. I removed and replaced the tension pulley, all six (6) rollers-2 rollers came from my van stock (WPW10314173)and the belt was the wrong size. I had an extra belt in my van stock (W10610882) to replace the old belt. Reassembled the unit and tested and it is operating as designed. Cleaned the lint form the unit, job completed."
Near Cedar Park, TX 78613
David
Job Details: 06/02/2020
DISHWASHER KITCHENAID KDTE334GPS0 "Arrived on site to diagnose dishwasher that was ending cycles early and making noise. Performs diagnostic and found error code F4E4, wash motor failure. Ran unit and it kept stopping during diagnostic cycle, and diverter could be heard.
Near Leander, TX 78641
David
Job Details: 06/02/2020
ICE MACHINE KITCHENAID KUIX505ESS2 "Arrived on site to diagnose icemaker that was making low ice and melting some. Performed diagnostic and ran unit. Found that unit was only filling about half as full as it was supposed to, resulting in low water and low ice. Replaced recirc pump with level sensor and retested. Unit is now filling as it should be, at proper level. Customer also informed me that the unit was making the door open choke even with door closed, but I was not able to reproduce at this time. All is working as designed. Call complete."
Near Lakeway, TX 78734
Brandon
Job Details: 06/02/2020
DISHWASHER WHIRLPOOL WDT790SAYM2 "Arrived on site for customer complaint of unit leaking, found leak coming from sump assembly, ordering sump assembly. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 WPW10482502 (pump&motor)"
Near Kingsland, TX 78639
James
Job Details: 06/02/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site and tested operation. Found no faults in memory. Ran diagnostics and found u it operating as designed. Instructed customer on best practices for optimal drying. Job complete
Near Austin, TX 78703
Jacob
Job Details: 06/02/2020
RANGE WHIRLPOOL KDRS467VSS04 Arrived onsite to replace surface igniter. Replaced surface igniter. Tested unit. Did not fix issue. Replaced module. Tested unit. Unit test good. No leaks at this time. Job complete.
Near Kingsland, TX 78639
James
Job Details: 06/02/2020
WASHER WHIRLPOOL WTW4816FW2 Arrived on site and tested operation. Found no faults in memory. Ran diagnostics and calibration. Started normal cycle and found unit working properly and all functions test good. Job complete
Near Pflugerville, TX 78660
Wesley
Job Details: 06/02/2020
MICROWAVE WHIRLPOOL WOC54EC0HS01 Arrived onsite and found all issues described to be symptomatic of a glitching UI control. Ordering a UI to repair. ; ordrng 1 W11297728 (CONTROL UI)
Near Austin, TX 78749
Kevin
Job Details: 06/02/2020
REFRIGERATOR WHIRLPOOL WRB329DMBM00 "Arrived on site and inspected refrigerator and found currently there is no frost buildup in freezer, took several pictures. Resident reported to apartment maintenance that there was frost that went away by itself. This was likely caused by an air leak caused by a food item. There is no issue with refrigerator at this time. Job complete 7727965288"
Near Austin, TX 78728
Paul
Job Details: 06/02/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived onsite for a oven with the microwave light staying on and it’s not allowing the customer to use the oven and MW at the same time. I replaced the interlock assembly and the UI. I tested both units and both are working as designed. They can both be on at the same time. Call complete.
Near Horseshoe Bay, TX 78657
James
Job Details: 06/02/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived on site and found evaporator still completely frozen. Customer was unaware of needing to be thawed. Using a steamer I thawed the entire evaporator and installed new thermistor harness. Reassembled and tested operation. Unit tests good. Job complete
Near Manor, TX 78653
Eman J.
Job Details: 06/02/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Arrived onsite for refrigerator making noise. Arrived tested system. Everything works as designed. Job complete.
Near Georgetown, TX 78628
Lou
Job Details: 06/02/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to inspect dishwasher dispenser not closing or opening. Upon further inspection, the customer showed me where the dispenser door is catching on the upper rack and has torn the coating on the rack and the rack is now rusting again. I placed the unit in diagnostics showing no error codes and tested. Unit is operating as designed and the dispenser door is opening and closing as designed. I contacted techline and spoke to Kathy and advised of the complaint and my findings. Kathy researched the issue and could not find anything regarding a repair in the form of a service pointer. Kathy has me check the back of the upper rack to see if there’s something keeping the rack from closing all the way and I found nothing. She recommended to replace the inner door panel, dispenser, upper rack, rails and rack wheels due to something not lining up. She provided file #77279666360. I am ordering the inner door panel, vent gasket, upper rack, all four rac
Near Austin, TX 78757
Scott
Job Details: 06/02/2020
WASHER MAYTAG MHW3505FW1 "Arrived on site for leaking washer . Found inner belle ow not in place of tub . Reset inner bellow on tub . Checked for any tears of punctures . Bellow is in good shape . Ran diagnostic, 9-1. Error code . Unit ran diagnostics normally . No water leaks detected at time of service. Job complete
Near Austin, TX 78704
Leonardo
Job Details: 06/02/2020
MICROWAVE WHIRLPOOL WML55011HS3 Arrived on site to test unit for light not coming on. Found interlock not making contact with door. Replace interlock test unit and unit. Test good job complete.
Near Austin, TX 78717
David S
Job Details: 06/02/2020
DISHWASHER WHIRLPOOL MDB8959SFZ4 "Arrived on site for f2e2 error code on dishwasher. I power cycled the unit and it remained. I tested the voltage from the control to the UI and found no voltage. I replaced the main control and the unit powered on as designed. I ran the unit through a diagnostics cycle, unit operated as designed no water leaks detected.
Near Copperas Cove, TX 76522
Al
Job Details: 06/02/2020
WASHER WHIRLPOOL WTW5000DW2 "Arrived to inspect washer tripping the breaker.Tested the unit and got NO error codes.Found the customers new build home is equipped with GFCI outlets throughout the home.I photographed the outlets and advised the customer contact an electrician to install non GFCI outlets to the washer, microwave and refrigerator, or the issues will continue to occur.Job complete.See SD pics for conformation."
Near Marble Falls, TX 78654
James
Job Details: 06/02/2020
OVEN KITCHENAID KODE300ESS02 Arrived on site and found no operation from console. Found thermal fuse has failed behind console.Installed new fuse and tested operation. Unit tests good. Job complete
Near Killeen, TX 76542
Al
Job Details: 06/02/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived to inspect dishwasher not washing.Ran diagnostics test mode and found the drain and pump and motor were defective.Removed and replaced them.Reassembled and unit tested as designed.All water lines were dry at the end of service.Job complete.Customer satisfied
Near Austin, TX 78703
Jacob
Job Details: 06/02/2020
DRYER WHIRLPOOL WED88HEAW1 Arrived onsite for lent housing coming apart. Looked at unit. Saw that lent housing was missing a screw. Replaced screw. No issues at this time. Job complete.
Near Wimberley, TX 78676
Robert
Job Details: 06/02/2020
RANGE WHIRLPOOL WFG515S0EB1 Arrived on job for complaints of oven not working. Tested oven and found the sensor shorted. Replaced sensor and test operation normal.
Near Temple, TX 76502
Al
Job Details: 06/02/2020
DRYER MAYTAG MEDB835DW4 "Arrived to inspect dryer AF error code.Confirmed the code through diagnostics test mode and unit console was defective, not allowing the unit to power on.Checked voltage at the outlet and got 243/121/122.Ordering overlay and returning with all previously ordered parts.Needs more work ; ordrng 1 W11158457 (OVERLAY )"