Near Leander, TX 78628
Lou
Job Details: 03/11/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "arrived on site to refrigerator noises. Upon further inspection, I found the unit making a loud vibrating noise and the unit wasn’t level. I leveled the unit and found the styrofoam pad in between the condenser coils and the mounting bar under it was bad. Using the noise reducing pads, I placed the pads in between the condenser coils and the bar and the noise stopped. No water leaks observed during service, job completed."
Near Austin, TX 78723
Luis
Job Details: 03/11/2020
REFRIGERATOR WHIRLPOOL WRT138FZDB00 Arrived on site for water leaking. Diagnosed drain pan not sitting correctly allowing water spill over. Installed drain pan correctly
Near Austin, TX 78704
Jacob
Job Details: 03/11/2020
WASHER AMANA NTW4516FW2 Arrived onsite for unit not locking. Tested unit. Lid lock would not activate. Replaced both control and latch. Tested unit. Still not getting into spin cycle. Upon further inspection. Found that wire harness at the bottom had 2 wires that were ripped out of place. Ordered part. Rescheduled with customer.; ordrng 1 REQUEST2HR (2HR) and 1 W10903246 (harns-wire)
Near Austin, TX 78759
David
Job Details: 03/11/2020
DISHWASHER KITCHENAID KDTE254ESS1 Arrived on site to install previously diagnosed wiring harness to resolve no power dishwasher. Installed new wiring harness and retested. All is now working as designed.
Near Georgetown, TX 78628
Lou
Job Details: 03/11/2020
OVEN WHIRLPOOL WOS51EC0AS03 "arrived on site to inspect wall oven with no power. Upon further inspection, customer advised that they opened the unit door to cool the unit off after cooking. I recommended that they not do that do the heat escaping goes straight into console and the fuse goes bad. I checked the fuse and it was bad.. Removed and replaced the fuse and tested and unit is operating as designed. Job completed.
Near Austin, TX 78731
David
Job Details: 03/11/2020
DISHWASHER WHIRLPOOL KUDL03IVWH3 "Arrived on site to diagnose dishwasher with flashing lights on panel. On arrival was able to catch control panel being unresponsive and blinking. Recommended new panel Replaced control panel and tested. All is now working as designed.
Near Austin, TX 78744
Leonardo
Job Details: 03/11/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site to test unit for unit leaking. Test unit and found unit leaning forward making unit leak due to water coming forward. Leveled unit test unit and unit test good no leaks present at this time job complete.
Near Leander, TX 78641
Lou
Job Details: 03/11/2020
OVEN WHIRLPOOL WOD51EC0HS01 "arrived on site to inspect wall oven display issues. Upon further inspection, customer advised that when opening the unit door, steam is going up into the console and the display begins to jump from screen to different screen. Placed the unit in diagnostics showing no error codes. I explained to the customer that when opening the door, it has to be opened all the way to allow the heat/steam to be dispersed into the kitchen and not straight up into the console. I contacted Techline and spoke to Joel ad advised of my findings. Joel advised that the doo RNA’s to be opened fully. Hot humid air will rise as hit the console which is a cool surface creating moisture/condensation and water droplets from the condensation will act like buttons on the console causing the display or change. Joel advised to use cooking bags, wrap in foil, etc to help eliminate some of the steam coming from the foods. No repairs needed at this time per techline. Provided File #77273303
Near Cedar Park, TX 78613
Jonathan
Job Details: 03/11/2020
REFRIGERATOR WHIRLPOOL WRT108FZDW05 "Arrived on site for refrigerator making intermittent noises. Performed diagnostics mode and tested operation. Found when compressor turned off unit had louder than normal of back flow refrigerant sound. Gained access to evaporator assembly and inspected. Added sound extra sound insulator to evaporator. Assembled unit and tested operation. All tested good, no water leaks detected."
Near Hutto, TX 78634
Scott
Job Details: 03/11/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived on site for unit not cooling . Found unit cooling and filling ice bucket . Customer had told me he had powered unit off then every thing had return to normal for a week. Ran diagnostics all checked normal . Deli control normal . No frost build up. Checked and found a strong electrical smell and black smudges on main control . Replaced control and having customer monitor fridge for next day or two . No water leaks detected at time of service . Job complete.
Near Austin, TX 78739
Kevin
Job Details: 03/11/2020
OVEN WHIRLPOOL WOS92EC0AS01 "Arrived on site and found thermal fuse has failed again, spoke with MS and replaced it per one year warranty, oven is now heating normally, job complete."
Near Austin, TX 78705
Jacob
Job Details: 03/11/2020
DRYER WHIRLPOOL WET4024EW0 Arrived onsite to replace parts ordered from previous tech. Replaced part. Tested unit. Unit test good. No leaks at this time. Job complete
Near Austin, TX 78704
Leonardo
Job Details: 03/11/2020
DISHWASHER FRIGIDAIRE LFBD2409LM0B Arrived on site to test unit for unit leaking. Test unit and found all hoses and sump damaged
Near Cedar Park, TX 78613
Jonathan
Job Details: 03/11/2020
DRYER WHIRLPOOL WED4850HW0 Arrived on site for dryer not starting. Tested voltage at timer and found with range. Found failed timer. Removed timer and installed new. Found for unit to run start switch has to be held down. Tested voltage at switch and found 120 volts to blue to pink and black. Found failed switch. ; ordrng 1 WPW10446920 (START SWITCH)
Near Kingsland, TX 78639
Jonathan
Job Details: 03/11/2020
WASHER WHIRLPOOL WTW7000DW3 Arrived on site for washer not filling with water. Performed diagnostics mode and checked fault codes. Found fault code F2-E1 stuck key. Performed encoder test and all passed. Ran test mode and found water valves off to unit. Turned water on and monitored test operation. Found all working. Customer requested to clean screens. Removed hoses and cleaned hot and cold screens.
Near Canyon Lake, TX 78133
Robert
Job Details: 03/11/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on job to replace fan motor and check heater. Heater test good replaced motor and test operation. No leaks detected at time of service.
Near Austin, TX 78747
Kevin
Job Details: 03/11/2020
MICROWAVE KITCHENAID KMHC319EBS0 "Arrived on site and found customer is experiencing microwave taking longer to cook timed items. Heated several pieces food items, although the popcorn did take longer than usual tech line says this is not considered abnormal. No recommendation for replacing any parts tech line says as long as microwave is heating it is operating normally, job complete 7727331837"
Near Burnet, TX 78611
Jonathan
Job Details: 03/11/2020
WASHER WHIRLPOOL WFC7500VW2 Arrived on site for washer not completing spin cycle. Performed diagnostics mode and checked fault codes. Found fault code F-25. Ran test cycle and monitored operation. Ran normal spin and found unit continues to drain and balance. Found pressure switch and hose at fault. Will need to replace pressure switch assembly. Will need 2 people to install (see SD-QUICKPIC). Office to schedule appointment when ETA is available ; ordrng 1 2PEOPLENEEEDED (OFFICE TO SCHEDULE APPOINTMENT ) and 1 W10193047 (trap) and 1 W10193048 (hose) and 1 W10562843 (PRESSURE SWITCH )
Near Austin, TX 78747
Kevin
Job Details: 03/11/2020
FREEZER KITCHENAID KRMF706EBS00 "Arrived on site and inspected refrigerator and did not find any excessive noise at this time customer says noise has stopped three days ago. Recommended that if it comes back again to video it for further diagnosis. Ice production is good and temperature in freezer is good at this time, job complete"
Near Leander, TX 78641
Paul
Job Details: 03/11/2020
MICROWAVE WHIRLPOOL MMV6190FZ3 Arrived onsite for a microwave to replace previous diagnosed parts. Mr stated the unit stopped heating again and was dead. I found the cavity thermostat open again. I replaced the cavity thermostat and the convection thermistor. I tested the unit and found the exhaust blower came on immediately when the unit was started in convection bake mode this time. I tested the temp at 325 degrees and the unit cycled between 318-322 degrees leaving it with a 320 degree average temp. The unit is working as designed. Call complete.
Near Round Rock, TX 78681
Paul
Job Details: 03/11/2020
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Arrived onsite for a refrigerator leaking water at the top. Mr showed me where the unit was leaking from the ice maker. I found the unit leaking because the refrigerator is leaning to the left causing it to come out of the ice maker during fill. I explained to the customer a shim needs to be installed at the left rear roller and the unit leveled correctly to solve the issue. Ordering 4387828A REFRIGERATOR SHIM. ; ordrng 1 4387828A (REFRIGERATOR SHIM)
Near Manchaca, TX 78652
Kevin
Job Details: 03/11/2020
MICROWAVE WHIRLPOOL WMH53520CS2 "Arrived on site and attempted to replace interlocks with kit recommended by tech line on previous visit. Spoke with tech line and they said not to use kit and confirmed all wiring is correct except for there is two normally open switch is present when there should only be one. This will need to be reordered in the correct order Will bring back all heating an electron a components to ensure repair on next visit. If there is any wiring confusion for the switches see attached pictures for correct location, ensure magnetron capacitor and diode have all been replaced at the same time.; ordrng 1 NEEDSAUTHO and 5 W10138793 (5 fuses)s and 2 W10156812 (spring)s and 1 W10269458 (switch) and 1 W10269460 (switch) and 2 W10562613 (cam-plate)s and 1 W10629733 (harns-wire) and 1 W10701697 (grill-vent) and 1 W10727360 (microswitch) and 1 W10818686 (magnetron) and 1 W11256462 (DIODE) and 2 WP8206419 (interlock)s and 1 WPW10531156 (filter) and 1 WPW10574736 (capactr-mg)
Near Austin, TX 78750
David
Job Details: 03/11/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site to diagnose refrigerator with sharp drawer safety concern, customer also informed me that several times the dispenser would not dispense water, but they could come back later and it works fine. They also said the UI shut off on them before and was unresponsive. Performed diagnostics on unit. Examined shelves on unit, and could not find any issues with them. There is a plastic edge on the shelves that is almost unavoidable with how the shelves are designed, and with the metal handle trim. Spoke to and informed safety tea, of findings. When testing the dispenser, it was working fine. Customer has the interior packed in the RC and FC, and airflow channels in both compartments are obstructed. Advised customer they need to bring their food forward to allow airflow to circulate. Reservoir is likely freezing over when the damper opens since air can not travel. With the UI issue I was not able to reproduce, customer said it only happened o
Near Kempner, TX 76539
Cliff
Job Details: 03/11/2020
REFRIGERATOR LG LSXS26326S/00 "Arrived on site to replace previously ordered parts for refrigerator. Replaced compressor, evaporator, filter dryer, and updated control. Tested unit and found all is functioning properly at this time. No leaks were found at time of service."
Near Austin, TX 78738
Brandon
Job Details: 03/11/2020
WASHER MAYTAG MHW6630HC0 "Arrived on site for customer complaint of unit not spinning properly, found pinched wire, I replaced wire harness, control, and switch, unit tested good."
Near Georgetown, TX 78626
Jonathan
Job Details: 03/11/2020
DRYER MAYTAG MEDC465HW0 Arrived on site to install previous diagnosed part. Removed off shape drum and installed new. Assembled unit and tested operations. All tested good. Spoken with customer on repair.
Near Austin, TX 78723
Andy
Job Details: 03/11/2020
DRYER ROPER RGX4634KQ1 Arrived on site for dryer long dry time. Tested and inspected unit and found failed timer and harness. Looked up parts and found discontinued. Also found that vent is partially crushed and will need to be replaced as well.
Near Austin, TX 78701
Richard
Job Details: 03/11/2020
DISHWASHER WHIRLPOOL WDF520PADB7 Arrived onsite for the dishwasher not turning on. During testing found that the control board is not working. Got 120VAC going to it. Replaces control and issue was not resolved. During more testing tested the power going into the dishwasher. Found that there is 120VAC from power to ground and 0VAC from neutral to hot. There’s is an open neutral or ground. Advised customer to call electrician to check out the wall outlet. Complete
Near Belton, TX 76513
Al
Job Details: 03/11/2020
WASHER WHIRLPOOL WFW6620HC0 Arrived to inspect washer leaking.Customer requested I lower the front feet after engineering advised me to raise to prevent leaking.Removed and replaced the drawer.Reassembled and unit tested as designed.No water leaks observed.Job complete
Near Round Rock, TX 78665
Scott
Job Details: 03/11/2020
MICROWAVE WHIRLPOOL WMH75021HZ2
Near Austin, TX 78745
Jacob
Job Details: 03/11/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived onsite for unit getting hot. Tested unit. Found no issues with unit. Gave customer instruct. No leaks at this time. Job complete
Near Austin, TX 78746
Luis
Job Details: 03/11/2020
REFRIGERATOR JENN-AIR JFFCC72EFP02 "Arrived on site for frost build up in freezer and no ice. Per notes contacted tech support,rep couldn’t locate a Tim in tech support,per tech support added sealer in pin holes on roof of freezer liner,ran diagnostics icemaker passed diagnostics dumped ice ran fill test passed. Checked freezer door seal,gasket sealing correctly against cabinet,gasket seal is flushed all around cabinet. Sr#7726641083"
Near Austin, TX 78745
Richard
Job Details: 03/11/2020
FREEZER KITCHENAID KRFC300EBS00 "Arrived onsite for the refrigerator fresh food section not cooling properly. During testing found that the damper door is making a noise and not working properly causing the cooling issue. Ordering parts and ; ordrng 1 WPW10594329 (control)"
Near Austin, TX 78735
Luis
Job Details: 03/11/2020
REFRIGERATOR WHIRLPOOL WRS331SDHB00 "Arrived on site for cooling complaint. Powered unit on compressor and fans powered on,removed evaporator cover found frost for,omg on evaporator,found defrost heater lead not connected to power harness,installed defrost heater lead to harness."
Near Austin, TX 78717
Scott
Job Details: 03/11/2020
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site for clock loosing time . Called tech and was told unit has to be on WiFi , no recomend parts replacement needed . Was also transferred to trade partners to see if any updated consoles are available, same part number .
Near Austin, TX 78747
Leonardo
Job Details: 03/11/2020
RANGE WHIRLPOOL WFG525S0JS0 Arrived on site to test unit for damaged panel. Replaced panel test unit and unit test good job complete.
Near Leander, TX 78641
Jonathan
Job Details: 03/11/2020
VENTHOOD UNKNOWN WVU37UC6FS0 Arrived on site for venthood blower making noise. Tested operation and identified noise. Removed blower and inspected. Found mounting screw rubbing top of blower. Adjusted mounting screw (bent out of way of blower) and tested operation. All tested good. Spoke with customer on failure and repair.
Near Salado, TX 76571
Al
Job Details: 03/11/2020
DISHWASHER WHIRLPOOL JDB9800CWP "Arrived to inspect dishwasher not working.Confirmed the complaint and attempted service test mode and unit wouldn’t power on.Removed and replaced the panel control and unit began operating as designed.All water lines were dry at the time of service.Customer was still under the warranty from Jennair, so part was covered.I called the office and spoke with EH to confirm parts coverage.
Near Austin, TX 78703
Luis
Job Details: 03/11/2020
REFRIGERATOR KITCHENAID KRSC703HPS00 "Arrived on site for cooling complaint. Checked freezer temp,temp reading 2° and 38°. Ran diagnostics thermistors passed,ran fan test passed. Changed defrost setting to basic to allow unit to defrost every 8hrs of compressor run time. Ran icemaker through a cycle,ice dumped from icemaker,ran fill test passed. Change of defrost setting to allow proper cooling and defrost cycle"
Near Round Rock, TX 78665
Cliff
Job Details: 03/11/2020
MICROWAVE WHIRLPOOL WMH75021HZ2
Near Austin, TX 78734
Brandon
Job Details: 03/11/2020
RANGE WHIRLPOOL WEE745H0FS2 "Arrived on site for customer complaint of oven not heating properly and taking long time to boil, found power supply issue."
Near Georgetown, TX 78633
James
Job Details: 03/11/2020
OVEN WHIRLPOOL WOC75EC7HV03 Arrived on site and installed new ui. Verified operation. Job complete
Near Cedar Creek, TX 78612
Andy
Job Details: 03/11/2020
WASHER AMANA NTW4516FW3 Arrived on site for washer not cleaning properly l tested and inspected unit and found unit getting out of balance due to unleveled legs and shutting down. Leveled legs and spoke to customer on use and care and practice for best performance. No water leaks present at time of service.
Near Leander, TX 78641
Lou
Job Details: 03/11/2020
RANGE WHIRLPOOL WFG320M0BB2 "arrived on site to inspect range ceramic glass loose. Upon further inspection, i found that the oven door glass had slipped out of the bottom mounts. I attempted to adjust the mounts, but it appears that the door is warped and will need to be replaced. I tested the cooktop burners and all are operating as designed. The grates are badly warped. I am ordering the grates, and all doors parts ad scheduled return service . No gas leaks detected during service, oven door iced until I can get back with parts. ; ordrng 1 W10620480 (grate-brnr) and 2 W10857234 (hinge-door)s and 2 W10883315 (brkt-mntg)s and 2 W11104748 (gasket-wnd)s and 1 W11105139 (brkt-glass) and 1 W11209792 (DOOR TRIM) and 1 W11232008 (DOOR TRIM) and 2 WPW10481433 (nameplate)s and 1 WPW10535767 (glass-door) and 1 WPW10535776 (glass-door)"
Near Austin, TX 78737
Luis
Job Details: 03/11/2020
WINE COOLER WHIRLPOOL WUW35X24DS01 "Arrived on site for refrigerant leak in system. Replaced evaporator due to oil residue on connections,valve and installed a uv drier, vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly"
Near Cedar Park, TX 78613
Paul
Job Details: 03/11/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for a dishwasher complaint of dirty dishes. The customer stated the unit is not cleaning the dishes well and isn’t drying. I found no rinse aid in the dispenser. I ran diagnostics and found an F7E1 stored error code for no heat. I found the heating element open. I called Whirlpool techline and spoke with Dustin SR# 7727341482. Dustin stated to replace the heater and go over rinse aid use with the customer. I explained to Dustin the customers concern about the trouble with the machine since they have had it. I replaced the heating element and tested the machine. The unit is heating and is working as designed. Call complete.
Near Austin, TX 78732
Brandon
Job Details: 03/11/2020
VENTHOOD GE UVW9361SLSS "Arrived on site for customer complaint of lights flashing when on low, found lights flickering on every position except high. Ordering lights, controls, and led transformer ; ordrng 1 CNOTE (PARTS RESEARCH ) and 1 CNOTE (CONTROL) and 1 CNOTE (Uib) and 1 CNOTE (LIGHT BULBS) and 1 CNOTE (LED TRANSFORMER CONTROL) and 1 CNOTE (OFFICE TO RESCHEDULE )"
Near Austin, TX 78703
David
Job Details: 03/11/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site to examine door bins with damaged trim. Checked bins and found the stainless trim strips were all peeling off and curling. Replaced all 3 right side door bins with failing trim. Tested function. All is now working as designed. Call complete.
Near Austin, TX 78754
Jacob
Job Details: 03/11/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for unit leaking. Tested unit. Found that unit was tilted too far forward. Reposition unit going back. Tested unit. Unit test good. No leaks at this time. Job complete
Near Cedar Park, TX 78613
Lou
Job Details: 03/11/2020
REFRIGERATOR WHIRLPOOL WRT111SFDM03 "arrived on site to inspect refrigerator freezing in the RC section. Upon further inspection, I found the customers thermometers showing 20-25 degrees on the door and 24 degrees on the top shelf. I also found frost building up on the top of the RC section in front of the vent and on the bottom vent. I contacted Techline and spoke to Austin and advised of my findings and previous service calls. Austin advised that the thermostat is possibly out of range. I advised of service pointer W11042235 and Austin advised to uncover the thermostat bulb on both ends and replace the thermostat. Austin advised that the only cause for the RC section to be freezing up is the thermostat. I advised that I would be replacing the defrost timer board since I have the part. Austin advised that the previous SR number (7727189988) would be used this time and today’s info be added to it. I removed and replaced the thermostat and defrost timer board and placed new insulation o
Near Hutto, TX 78634
Scott
Job Details: 03/11/2020
WASHER WHIRLPOOL MVWC425BW1 "Arrive on site for banging and grinding noise in washer . Found gear case has failed.Nonwater leaks detected at time of service . Job complete ."
Near Austin, TX 78727
David
Job Details: 03/11/2020
DISHWASHER KITCHENAID KUDS30FXSS5 "Arrived on site to diagnose dishwasher with non functioning top rack. Found that the wheels on the adjustor were broken off. Replaced adjustor son top rack and retested. All is now working as designed. Call complete."
Near Georgetown, TX 78633
James
Job Details: 03/11/2020
WASHER MAYTAG MVWB765FW2 "Arrived on site and installed new clutch, gear case and rotor. Tested operation and found unit working properly. Job complete"
Near Pflugerville, TX 78660
Cliff
Job Details: 03/11/2020
DISHWASHER WHIRLPOOL WDT710PAYM6 Arrived on site to replace previously ordered parts for dishwasher. Replaced pump assembly and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near New Braunfels, TX 78130
Robert
Job Details: 03/11/2020
MICROWAVE WHIRLPOOL WMH32519HW2 "Arrived on job for complaints of not working., customer said it will shut off and then later come back on. Found a loose connection at cavity thermostat. Corrected connector and test operation"
Near New Braunfels, TX 78132
Robert
Job Details: 03/11/2020
ICE MACHINE WHIRLPOOL KUIX305ESS2 Arrived on job for complaints of ice machine leaking. Found hose to be too short not in drain. Replaced hose and secured in drain.
Near Lakeway, TX 78734
Brandon
Job Details: 03/11/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site for customer complaint of water dripping from water dispenser, found faulty valve, I replaced valve, unit tested good."
Near Liberty Hill, TX 78642
Jonathan
Job Details: 03/11/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site for dishwasher not heating. Performed diagnostics mode, found fault code F4-E3 loose connection in motor circuit or faulty motor and F7-E1 heater circuit had been interrupted. Monitored test cycle and found wash motor activating. Tested amp draw to element and found at 6.5 amps. Checked for hot temperatures at end of test cycle with thermal gun and found heater activated. Ran in normal wash mode to insure motor was operating. All tested good, no water leaks detected. Spoke with customer on possible failures that could have interrupted heating circuit.
Near Nolanville, TX 76559
Cliff
Job Details: 03/11/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 Arrived on site to diagnose a refrigerator that is not producing ice. Found full defrost failure. Home doubt defrost system through control and found system checks good. This indicates control is not cycling defrost properly. Control will need to be replaced and defrost system wiring inspected to complete repair.; ordrng 1 W11203924 (CONTROL BOX)
Near Austin, TX 78717
Paul
Job Details: 03/11/2020
COOKTOP WHIRLPOOL WCG97US0HS00 Arrived onsite for a cooktop that is loose. I found the unit with a gap on the right side of the cooktop between it and the counter top. I corrected the mounting straps to center the cooktop in the counter cut out. Call complete.
Near Austin, TX 78735
Kevin
Job Details: 03/11/2020
OVEN WHIRLPOOL WOS31ES0JS00 "Arrived on site and inspected oven and found lower Ventis heating up during operation. This is considered normal and will heat up depending on how long and what temperature something is being baked for. Confirm temperature is correct, job complete"
Near Moody, TX 76557
Jonathan
Job Details: 03/11/2020
OVEN KITCHENAID KSEB900ESS1 Arrived on site for damaged console. Inspected unit and work area. Removed new part from box and found part damaged in the box. Re-ordering control panel and will return .; ordrng 1 W10920246 (panl-cntrl)
Near Austin, TX 78725
Leonardo
Job Details: 03/11/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site to replace cooktop. Replaced cooktop test unit and unit test good job complete.
Near Bastrop, TX 78602
Andy
Job Details: 03/11/2020
RANGE MAYTAG MGR8800FZ0 Arrived on site for range with hinge issues. Tested and inspected unit and found failed door hinges. Removed failed parts and replaced with new. Tested unit and all operations are normal. No gas leaks present at time of service.
Near Austin, TX 78731
David
Job Details: 03/11/2020
DRYER WHIRLPOOL WET4124HW0 Arrived on site to install previously diagnosed parts to resolve motor not turning. Installed new motor and retested unit. It now moves on its own and is working as designed. Call complete.
Near Pflugerville, TX 78660
Al
Job Details: 03/11/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived to inspect frosting issues in freezer section on left hand side.Confirmed the complaint and noticed the frost buildup on left side was due to gaps in the cabinet.Used silicone to seal entire freezer compartment and lubricated the rails for even closing.Reassembled and raised the door slightly to eliminate any gaps.All water lines were dry at the time of service.Job complete.
Near Gatesville, TX 76528
Jonathan
Job Details: 03/11/2020
MICROWAVE WHIRLPOOL WMH31017HS0 Arrived onsite for microwave that won’t turn the light off. Inspected unit and work area. Tested unit and found the unit sending voltage to light socket even when the light was turned off. Customer asked if the unit would work until they found another one they liked better. I advised them not to plug in a light bulb but otherwise that they should be okay until then.
Near Austin, TX 78704
Jacob
Job Details: 03/11/2020
DISHWASHER JENN-AIR JDB1250AWP Arrived onsite for unit not powering on. Tested unit. Found that UI Control panel was not communicating. Looked up part for customer.. No issues at this time. Job complete.
Near Austin, TX 78723
Leonardo
Job Details: 03/11/2020
RANGE WHIRLPOOL WFC310S0EB3 Arrived on site to test unit for bake and broiler not working. Test unit and found bad control board. Replaced board test unit and unit test good job complete.
Near Pflugerville, TX 78660
Scott
Job Details: 03/11/2020
ICE MACHINE KITCHENAID KUIC15PRXS2 "Arrived on site ,installed pump harness . Unit is checking normal . Nonwater leaks detected at time of service .job complete ."
Near Austin, TX 78744
Jacob
Job Details: 03/11/2020
WASHER MAYTAG MVWX655DW2 Arrived onsite to replace parts. Replaced parts. On further inspection while replacing parts. Found that the water line on the cold side valve from the wall was still leaking water in the off position. Let customer know it could be cause for the issue of continuous leaking in the unit. Tested unit. No leaks at this time. Job complete
Near Austin, TX 78747
Luis
Job Details: 03/11/2020
REFRIGERATOR WHIRLPOOL WRT138FZDM00 Arrived on site for no cool,removed evaporator cover no frost on evaporator,diagnosed leak in system. Replaced compressor,evaporator and installed a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly"
Near Lakeway, TX 78734
Brandon
Job Details: 03/11/2020
REFRIGERATOR ROPER RT21AKXGW01 "Arrived on site for customer complaint of unit leaking from freezer into refrigerator. Found drain line was clogged, I removed ice build up and added wire to heater and dropped into drain hole to prevent freezing over, unit tested good.
Near Pflugerville, TX 78660
Cliff
Job Details: 03/11/2020
WASHER MAYTAG MVWB835DW1 Arrived on site to diagnose a washing machine that will not turn on. Tested unit and found shorted control panel. Replaced panel and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78703
Leonardo
Job Details: 03/11/2020
DISHWASHER KITCHENAID KDTE234GPS0 Arrived on site to test unit for no power. Test unit and found wire nut to black wire melted. Cleaned up wires secured new wire nut test unit and unit test good job complete.
Near Niederwald, TX 78640
Kevin
Job Details: 03/11/2020
DRYER WHIRLPOOL FEX831FS1 "Arrived on site and replaced belt diagnosed on previous visit
Near Cedar Park, TX 78613
Paul
Job Details: 03/11/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived onsite for a refrigerator with a door not sealing. Mr stated the light on the UI stays on and the unit starts beeping because the right door shows open. I found the unit not set up correctly and the doors not level. I straightened the chassis out and the doors are working and sealing as designed. Call complete.
Near Austin, TX 78745
Richard
Job Details: 03/11/2020
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived onsite for the microwave door dented. Replaced microwave door and microwave tested fine. Complete
Near Austin, TX 78733
Luis
Job Details: 03/11/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for door and drawer issues. Found freezer door not sealing correctly and drawers unable to fully extended out. Removed door,found drawer bracket glide not installed correctly and missing screws,installed bracket correctly,installed new screws,reassembled freezer compartment tested door and drawer operation unit working as designed."
Near Liberty Hill, TX 78642
James
Job Details: 03/11/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived on site and installed new console and gasket. Tested operation and found unit working properly. Job complete
Near Cedar Park, TX 78613
Jonathan
Job Details: 03/11/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 "Arrived on site for for refrigerator sporadically making thumping sound. Customer stated sound happens about 10 times a day. Performed diagnostics mode and tested all operations. Cycled ice maker and checked water line on backside. No noise occurred. Found leveling feet not down. Corrected leveling feet. Spoke with customer on service performed. All tested good, no water leaks detected."
Near Pflugerville, TX 78660
Cliff
Job Details: 03/11/2020
WASHER MAYTAG MVWB855DC3 Arrived on site to diagnose a washer that is giving error codes. Tested unit and found communication errors saved in control. Replaced console due to shorted panel. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78748
Richard
Job Details: 03/11/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived onsite for the dishwasher missing bottom plate screws. Realigned bottom plate and installed new screws and dishwasher tested good. No leaks present. Complete
Near Killeen, TX 76549
Cliff
Job Details: 03/11/2020
MICROWAVE WHIRLPOOL WOC75EC0HV01 Arrived on site to diagnose a microwave oven combination with a non-functional microwave. Tested unit and found magnetron shorted out. Replaced magnetron and tested unit. Found all is functioning properly at this time.
Near Leander, TX 78641
Lou
Job Details: 03/11/2020
COOKTOP WHIRLPOOL WCG51US0DS00 "arrived on site to inspect cooktop knobs. Upon further inspection, I found that two of the knobs were broken at the base and the inner metal base was turning freely inside the plastic outer base. The customer wanted all four to keep two on hand as backups. I removed and replaced all four knobs and gave the two good knobs to the customer. Tested the unit and it is operating as designed. No gas leaks detected during service, job completed."
Near Leander, TX 78641
Lou
Job Details: 03/11/2020
MICROWAVE WHIRLPOOL WMH31017HS3 "arrived on site to install previously diagnosed and ordered parts. Due to the transformer failing, I removed and replaced the transformer and tested the unit and it is operating as designed. Job completed. Customer has work order in place with builder to have mounting bolts realigned."
Near Georgetown, TX 78628
Lou
Job Details: 03/05/2020
WASHER WHIRLPOOL WTW5700XW2 "arrived on site to inspect washer leaking inside the tub. Upon further inspection, I found that the leak is coming from the valve and water is constantly dripping into the unit. I placed the unit in diagnostics showing no error codes. The unit operated as designed. I removed the hoses from the valve and found debris in both valve openings. I removed and replaced the valves and retested. Unit is operating as designed with no more drips/leaks. No water leaks observed at the end of testing, job completed."
Near Austin, TX 78741
Jacob
Job Details: 03/05/2020
MICROWAVE WHIRLPOOL WMH31017HS2 "Arrived onsite for unit not heating. Tested unit. Found that unit was not heating. Replaced diode, magnatron, and capacitor. Tested unit. Unit test good. No issues at this time. Job complete"
Near Kingsland, TX 78639
James
Job Details: 03/05/2020
ICE MACHINE KITCHENAID KUIC15PRXS1 Arrived on site and tested operation. Found water standing in ice bin. Removed unit from cabinet and found unit unplugged. Recommended customer get a plug spacer to clear plug for wine cooler. Unit tests good. Job complete
Near Georgetown, TX 78633
Lou
Job Details: 03/05/2020
DISHWASHER KITCHENAID KDTE104DSS0 "arrived on site to inspect dishwasher leaking. Upon further inspection, I found where water had leaked from the unit at the diverter housing from evidence of water oxidation on the housing. Found evidence of water damage around the unit (photos) underneath. I placed the unit in diagnostics showing error code F9E1. Cleared the code and continued with testing. As soon as the motor came on in testing, water began to leak from the diverter housing. I advanced the testing to the drain pump and heating element and both operated as designed.I removed and replaced the sump/motor assembly and retested and the unit operated as designed with no leaks. No water leaks observed at the end of service, job completed. Customer advised of one year parts/labor warranty."
Near Georgetown, TX 78628
Lou
Job Details: 03/05/2020
WASHER SAMSUNG WF331ANW/XAA "arrived on site to inspect washer error code. Upon further inspection, the customer advised that they have tried every wash mode and the only one that works is quick wash. I tested the unit and checked the valve screens and found the screens with a large amount of corrosion/build up in them.I removed and replaced both valves and retested and the unit is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78757
Wesley
Job Details: 03/05/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Verified temps to be good and components functioning well in diagnostics. Customer would like to wait and see if it will self correct and will call back if it continues to fail.
Near Austin, TX 78735
Luis
Job Details: 03/05/2020
REFRIGERATOR MAYTAG MSC21C6MFZ00 "Arrived on site for water leaking and damaged floors. Found floors damaged,traced leak to water line connector,diagnosed defective connector. Removed defective connector installed a new connector,ran icemaker fill test no water leaking from connection. Uploaded damaged floor pictures left customer with defective connector. ; used 1 WP2198677 (CONNECTOR ) from stock"
Near Georgetown, TX 78633
Lou
Job Details: 03/05/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site to service dishwasher not heating.
Near Lago Vista, TX 78645
James
Job Details: 03/05/2020
ICE MACHINE GE UNC15NJBII Arrived on site and tested operation. Found high pitched squealing noise coming from motor assembly. Unable to find valid parts break down for specific part number. Unit will need new drive assembly to repair. Office to research and schedule return services; ordrng 1 CNOTE (RESEARCH)
Near Austin, TX 78701
Luis
Job Details: 03/05/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Arrived on site for damaged door. Found damaged right side door,removed damaged door,installed a new right side door,checked door seal good."
Near Leander, TX 78641
Tyler B.
Job Details: 03/05/2020
OVEN KITCHENAID KOCE500ESS06 "Arrived to install previously ordered parts. Removed and installed hinges, arms, and springs, interlocks were previously replaced and still in good use. Tested unit multiple times and confirmed repair."
Near Granger, TX 76530
Andy
Job Details: 03/05/2020
RANGE AMANA AGR5330BAS3 Arrived on site for range oven not operating. Tested and inspected unit and found pressure regulator in off position. Turned it to on and tested unit. All operations are normal. Instructed customer on use and care and practice for best performance. No gas leaks present at time of service.
Near Round Rock, TX 78664
Al
Job Details: 03/05/2020
REFRIGERATOR WHIRLPOOL WRS325SDHV02 Called Whirlpool Tech line and spoke DAVID.Advised David of the issues and he recommended SR#7727303133Problem is the refrigerator doesn’t have the proper plug to power the unit.All outlets in the house are Arch fault or GFCI.Customer will call and electrician to fix issues.
Near Austin, TX 78733
Kevin
Job Details: 03/05/2020
DRYER LG DLEX3360W "Arrived on site and found heater assembly has failed, replaced heater assembly . Dryer is now operating normally, recommended that vent to the exterior of the home be inspected and cleaned if needed. Removed all lint from interior of dryer, job complete"