Arrived on site to test unit for unit leaking. Test unit and found fill valve still letting water in when unit is off and unplugged. Will need to replace fill valve. Ordering fill valve reschedule for Tuesday 7/16 ; ordrng 1 W11434044 (Fill valve)

Arrived on site to test unit for unit not draining and giving F9E1 not draining error code. Test unit and found knock out still on at garage disposal not allowing unit to drain. Removed knock out test unit and unit draining correctly cleared all error codes job complete no parts used.

Arrived on site to test unit for unit not heating. Test unit and found F7E1 error no heat in last cycle. Test unit and found wash motor not coming on so control board turned heater off due to no water circulating. Found and sump andMotor and bad control board. Replaced both parts test unit and unit test go no leaks present wash motor working and heater coming on job complete. W10875442. WPW10605057

Arrived on site to test unit for unit leaking. Test unit and found leak coming from 3rd rack track. Will order right track and also found water damaged to the cabinet. Rescheduled for 7/22. ; ordrng 1 W11047815 (Right side track)

"Arrived on site to replace previously diagnosed parts. Replaced RC door (LW10912110) and installed nameplate (W11223753). Unit is now functioning as designed, job complete."

"Arrived on site to test unit for water not filling. Upon arrival customer stated on normal or quick wash unit works fine. When on towels or whites cycle unit agitates with no water. Explained to customer the function of the extra power feature. Unit will agitate with minimal amount of water for the first 10 minutes of the cycle, then after the initial 10 minutes unit will proceed with the normal function of filling with water and washing. Demonstrated to customer by starting a load on the towels cycle, unit filled with minimal amount of water and started agitating. Canceled cycle and turned off extra power, started cycle, unit filled to desired amount as designed and then started the washing process. Unit is running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to replace previously diagnosed part. Replaced valve (W11165546) and ran diagnostic cycle, all components are properly engaging and unit is running as designed, no leaks detected, job complete."

"Arrived on site to replace previously diagnosed parts. Replaced splutch (W10721967), actuator (W11481722), and capacitor (W11395618). Checked resistance on the drain pump, reading 1.2 ohms. Replaced drain pump (W11399437). Entered diagnostics, agitation engaged properly. Activated drain pump, pump is not engaging indicating a new control will be needed. Ordering control, rescheduled for 07/16.; ordrng 1 W11543998 (Control)"

Arrived on site to test unit for start light not turning off and interior light not turning on. Test unit and found wrong model number. Changed model number test unit and found and console and control board. Will order light as well just in cases once we replace the console and board. Office to reschedule ; ordrng 1 W11492283 (Console board) and 1 W11620692 (Control board) and 1 W11233684 (Light oven)

Arrived on site to test unit for unit no giving F7E2 wash motor issue. Test unit and found wash motor not coming on. Replaced sump and motor test unit and unit test good no leaks present job complete. W11460946

Arrived on site to test unit for start button not working. Test unit and found shorted UI. Replaced UI test unit and unit test good job complete. W11368911

"Arrived onsite for previously diagnosis parts. Installed the control board on the unit, customer said that the fc powers down and the food in the fc defrost and the ice in the RC melts down. Talking with Gerry and he said the unit needs the air dividers to keep the unit from being pushed against the wall and not able to cool down. They were not installed on unit. Ordering the dividers for the back of the unit. Returned the ui to install on the new fc door. W11664342 office to reschedule when door comes in. ; ordrng 1 W11466308 (Air divider) and 1 W10878920 (Bottom air divider) and 1 W11449545 (Small divider)"

"Customer does not want any service on this unit, no service provided no fee collected"

"Arrived on site to test unit for alarm issues, customer stated that he want the door alarm adjusted to start beeping after a minute, and mullion developing condensation, tested unit found alarm is working and humidity control is off, explained to customer that alarm cant be adjusted and its running properly, turned on humidity control and advised to always keep it on, unit is running as designed, no leaks detected job complete no parts installed"

"Arrived on site to test unit for constant draining. Upon powering unit on drain pump kicked on and would not turn off. Inspected hose for any kinks or punctures, hose is good. Took resistance on the drain pump, reading 20 ohms. Replaced control (W11603810) and tested unit, unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit for no power, tested unit found lights are working inside oven but console not powering on, verified that console is receiving voltage, inspected connections and found display ribbon connector not seeding properly, secured connection and tested, unit is now running as designed, job complete no parts installed"

Arrived onsite for a dishwasher with the spray arms not working. I tested the dishwasher and found an F4E3 error. I found good voltage to the pump but it wasnt running. I replaced the pump and motor. I tested the dishwasher and all is working as designed. There were no water leaks present at the time of service. Call complete. INSTALLED W11613479 PUMP & MOTOR.

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the mounting plate, coupler, and ice container. I found all other parts were in good condition. I tested the unit and found the unit working and operating for both crushed and cubed ice as designed. Call complete. WP2220458, W11244434, and WPW10293212."

"I dont say for a wash machine that wont start a cycle. Inspected unit and work area. The customer had the unit unplugged and upon plugging it back in, I found the unit go directly into a drain. I attempted to cancel out the previous cycle and found the unit flash an F1 E1 (main control fault) error code. I went ahead and replaced the main control and tested the unit. I found the unit working and operating as designed. Call complete. W11603810"

"Arrived on site for a washing machine that wont unlock the lid. Inspected unit and work area. I updated the model and serial information that shows the customer under warranty. I did confirm the customers complaint and found the control trying to unlock the lid that the lid not coming open. I gave access to the latch and found the strike was in it at an angle, causing the locking mechanism not to be able to slide back to unlock. I fixed the positioning of the strike and tested the unit. The unit ran and operated as designed. Call complete. No parts were installed."

"Arrived on site to test unit for not draining properly, tested unit found drain pump molex cover is broken causing connection to come loose, removed broken cover and secured wire with zip tie, unit is now running as designed, no leaks detected job complete no parts installed"

"Arrived on site to install damaged door. Removed and replaced the FC door and tested. Unit operating as designed, job completed"

"Arrived on site to install damaged door. Removed and replaced the RC door and nameplate and tested. Unit operating as designed, job completed"

"Arrived on site. Replaced damaged door, job completed."

Arrived onsite for range tripping breaker. On inspection found that the unit would trip the breaker around 200?. Gained access to the back and the bake element ohmed out at 24 ohms the broil element ohmed out at 15 ohms. Saw no issues with the wiring harness. Installed a new control board onto unit and tested the oven. I set oven to 500? and it made it to 500? with no issues. Customer said that it is around 200? when it trips the breaker. I told customer to let it cool all the way down and turn the bake on to see if it trips the breaker at 200?. W11594224

Arrived on site for unit not making any ice and making a loud noise when dispensing water. Also has moisture building on top of freezer section. Followed moisture back to diffuse. Not closing properly. Will need diffuser. Noise occurs when water valve closes. Will need supply and dual valve. Tested and found icemaker not completing cycle. Cannot find home position. Inspected further and found door has open wiring underneath. Will need new door. Parts over authorized amount. Office will submit to warranty company for approval. ; ordrng 1 LW11038917 (Freezer door) and 1 W10873791 (Icemaker) and 1 WPW10341320 (Valve) and 1 WPW10238100 (Valve) and 1 Authorization and 1 W11236851 (Diffuser.)

"Arrived on site with new gasket, replaced right refrigerator door gasket, used heat gun to form into place. Call complete."

"Arrived on site to install previously diagnosed damper / thermistor per previous diagnosis. I replaced the damper assembly which has a new thermistor in it. I also recommended we raise the temp 2 degrees, and adjusted the setting for the deli drawer from meat to assorted, which should reduce / prevent any further items from freezing. Repair completed. Parts used - W11447197."

"Arrived on site to follow up on dryer making noise when running. Customer said after my previous repair they had some rattles like something was loose or not resecured. Disassembled unit and found no loose items or screws after confirming some cabinet rattle. I used some sound pads to insulate the motor bracket, vent pipe, blower housing. Reassembled and found no further abnormal noises present. Had customer present to confirm noises were gone. Repair completed, parts used - 2x W11113654."

"Arrived on site to test unit for ice maker issues, tested unit found ice bin has a little of ice, customer stated that it makes ice really slow about 2 cups every couple days, all average temperature are good in diagnostics ice maker thermistor is out of range that could be responsible for slow ice production, replaced ice maker and tested, unit is now running as designed no leaks detected job complete installed W11557001"

"Arrived on site to test unit for noise, tested unit found unit is running with no unusual noise, customer stated that it make the noise once and had a slight burn smell, but since then they used it multiple times with no issues, ran unit for ten minutes could not replicate noise that customer was explaining, advise customer to take a good recording if the noise comes back and call us back, unit is working as designed, job complete, no parts installed"

"Arrived on site to test unit for tripping breaker, tested unit found top interlock switches are shorted causing fuse to short and trip breaker when unit is plugged in, replaced fuse, upper and lower interlocks as precautionary, tested unit, unit is now running as designed, job complete, installed W11551761, W11551558, 1XW11707984"

"Arrived on site to inspect noisy washer. Upon further inspection found the washer making noisy on one direction of agitation. Found the inner shaft had a significant amount of inplay. Replaced gearcase, cam, and belt, retested and machine is operating as designed."

KOSE500ESS20 Arrived to inspect error. I verified the code and the oven will require the UI. I advised the customer we will order the part. Please schedule with 419062; ordrng 1 Cnotes (Schedule with 419062)

Arrived onsite for washer making a noise. On inspection during the diagnostic mode there was a clicking noise when the unit spinning. I flipped the unit up and found the cam had a 1/4 inch play in it. Also saw that there was belt marks on the pulley like it had been slipping. Installed new cam and belt on unit.now the ticking noise is gone. Informed customer that the cam was bad and if the gear case caused it to go bad we will back to but a gear case. The unit is operating as designed and no water leaks detected. WPW10006384 W10721967

"Arrived on site for no heat OTR microwave. Ran unit , making loud buzzing noise and not heating . Found diode had failed . Replaced diode W11256462. Ran unit , water is heating to wp specs . Job completed."

Arrived on site for washer not starting . Found unit with water in tub and lid locked . Found drain wire broken . Repaired wire harness . Drained water out . Ran diagnostics all checked normal. No water leaks detected at time of service . No parts installed . Job complete

"Arrived on site for not sensing lid is closed. Upon arrival,inspected unit and found lid strike has failed. Customer has part on hand that was ordered. Replaced strike and test unit. Unit is now operating as designed. No leaks present at this time. Job complete. No prescreened parts needed ; schdld next appmnt for 7/17 WED !"

Arrived on site for a fridge not cooling proper. Noticed the compressor was working proper .Removed shelves and food in the freezer area. Tested to see if evaporator fan was working it wasnt rotating Installed new evaporator fan it and the unit began to work and operate as it was designed. Call complete. WP2315539

"I dont say for a refrigerator that is not cooling properly. Inspected unit and work area. I opened up the freezer and found immediate evidence of a defrost issue in the freezer section. I gained access to the evaporator and checked the heater. I found the heater registering 30.2 ohms of resistance, indicating a good heater. I checked the defrost buy metal encompassed an ice and found it open causing the issue. I steamed out all excess ice buildup and replaced the defrost bimetal. I tested the unit and found the unit working and operating as designed. Call complete. WPW10225581."

"Arrived on site for a washing machine that is making unusual noises during agitation. Inspected unit and work area. The customer advised that the unit seems to make abnormal noises specifically during the agitation cycle and that certain loads are not completing the cycles. I ran into diagnostics and found an F0 E3 (overload) and F7 E5 (shifter fault) error codes. I ran the unit through an auto test and it confirmed the abnormal noise is coming from the machine in agitation and spin. I came to access underneath and found the slider, broken and grinding up against the clutch. I replaced the slider and checked the agitator. I found the agitator was born as well. I replaced the agitator and tested the unit. I found the unit working and operating as designed with no abnormal sounds present. The unit is not working and operating as designed. Call complete. W10734521 and W11550891."

"Arrived on site for a washing machine that will not start a cycle. Inspected unit and work area. I turn the unit on and found dim lights on the user interface. I popped up the user interface and found lights immediately start coming on properly on the user interface. I found that when I wiggled the user interface cord on the control, the lights would dim and increase depending on the positioning. I went ahead and replaced the user interface assembly with the harness and tested the unit. I found the unit working in operating as designed and would not flicker, even when moving the wire harness again. The unit is now working and operating as designed. Call complete. W11675701."

"WOS51EC0HS20 Arrived on site for panel locked. Upon arrival, display was constantly stuck on lock. Reset unit for 4 and half minutes not still no progress. Proceeded to replace W11600370 panel UI. Re rested and now unit is functioning as designed. Customer will decide later on if they will connect unit to WiFi to prevent any software hiccups."

"WDF332PAMs0 Arrived on site for unit not heating. Upon arrival, enter diagnostics and found heater not working. Ran unit on consumer to allow hot water to enter tub and temperature of the water registers 100 degrees. Proceeded to inspect heater and found thermistor connector disconnected (picture attached). Re connected and tested. Now unit is functioning as designed. No water leaks detected at this time. No parts replaced"

"KOCE500ESS23 Arrived on site for inverter error. Upon arrival, found unit to have F1E5 error. Uninstalled unit and re tested. Microwave started to heat. Made adjustments to the spring and latch on the interlock assembly by applying silicone and adjusted frame by flexing panel in order for door to stay flush to the frame. Re installed and tested on multiple occasions and now unit is functioning as designed. No parts replaced"

MVW6230HW3 Arrived on site to replace ordered part. Replaced W11513243 basket. Tested and calibrated unit. Unit is now functioning as designed. No water leaks detected at this time

WRS325SDHZ01 Arrived on site to replace ordered part. Replaced W11162042 filter housing. Tested unit and now unit is functioning as designed. No water leaks detected at this time.

"WCG55US6HS05 Arrived on site to replace ordered parts. Replaced WP8286815 burner head, W11677628 gas valve left front, W11366438 knob and W11256503 mid gas valve. Tested unit and now unit is functioning as designed."

"Arrived on site to replace previously diagnosed door seal, replaced and tested unit is now functioning as designed, advised customer to keep door closed to allow adhesive to completely dry , job complete installed W10861521"

"Arrived on site to test unit for water in dryer, tested unit found water inside drum but unit does not have a water connection, dryer is powering on and heating, do to excessive humidity getting into the dryer and home is at 72 degrees, condensation is developing inside, advised customer that home temperature can be set to 74 it will help with condensation unit is running as designed job complete no parts installed"

"Arrived on site to diagnose refrigerator that was not cooling. Customer said he heard a consistent clicking coming from the rear and ultimately unplugged the unit. I ran the unit and confirmed it would run the compressor and power it on, but it would shut itself off with a loud click from the start device after about 10 seconds. I replaced the start device since the existing start device felt hot. Retested and found compressor comes on and stays on. If start device fails again we may need to perform a sealed system repair. Customer will follow up if unit does not cool. Parts used - WPW10197428."

Arrived on site for a refrigerator that is not dispensing water. Inspected unit in work area. Customer advised that the unit seems to work properly for about a cup and a half worth of water but then it starts to sputter and not dispense water properly. I tested the unit and confirmed the customers complaint. I checked water pressure off the back of the unit and found adequate water pressure coming from the wall. I removed the filter and found water dispensing and flowing as designed. I tested the unit without the filter for six solid cups without any kind of popping noise that was happening prior to. I did advise customer that they will need a new filter and that the unit is working and operating as designed. Call complete. No parts were installed.

"Arrived on site to diagnose ice machine that looks like it was rusting. On arrival examined unit and rust spots. Scraped some surface rust off the chill plate. There is discoloration on the evaporator and some has run into the reservoir. I called tech line for a recommended repair. Sent photos to tech line of discoloration and what looks like surface rust, SR7739473043. Based on the photos tech line wants to use some light grit sand paper and sand off the surface rust,then run a cleaner through it since the unit was likely either sitting idle / hasn't been cleaned. Once rust has been removed unit needs to have a cleaning cycle or 2 run. I called and advised the customer of the recommended actions, and that tech line wants us to perform that repair before trying any kind of sealed system or evaporator replacement. Office to schedule and make sure returning tech has sandpaper for repair. Once it's sanded down we can replace plastic items that won't clean off. ; ordrng 1 Emerycloth/sandpaper (Tech needs some form of sandpaper)"

"Arrived on site to test unit for water in dryer, tested unit found water inside drum but unit does not have a water connection, dryer is powering on and heating, do to excessive humidity getting into the dryer and home is at 70 degrees, condensation is developing inside, advised customer that home temperature can be set to 74 it will help with condensation unit is running as designed job complete no parts installed"

KDTE204KPS1 Arrived to inspect dispenser failure. The customer advised the dispenser had failed to open several times in the last week. Office to order dispenser and schedule with 418652. No leaks observed during service. ; ordrng 1 CNotes (Schedule with 418652) and 1 W11412300 (Dispenser)

"Arrived on site to test unit for no heat, tested unit found unit is heating, customer stated that long dry times is the issue, ran test and found vent completely restricted, advised customer to hire a professional to clear vent, at this time job complete no parts installed"

"Arrived on site to test unit for noise, tested unit could not mimic the noise customer was describing, started normal cycle with clothes, unit is washing and spinning clothes out with no unusual operation, advised customer to use unit and if noise comes back take a good video and send it I the the office, at this time unit is running as designed, no leaks detected job complete no parts installed"

"Arrived on site to test unit for no ice production, tested unit found ice maker is unresponsive, replaced ice maker and tested,unit is now running as designed, no leaks detected job complete installed W11700250"

"Arrived on site for no light and cooling issue. Fresh food led failed per customer after failure of led cooling issue in fresh food. Ran diagnostics thermistors passed,ran damper test passed ran fan test passed,power cycled unit compressor and fans powered on good air flow entering fresh food section. Ordering a new led module,will return with controls and thermistor in case needed. ; ordrng 1 W11470191 (Led module) and 1 W11679636 (Thermistor)"

"Arrived on site for no ice. Ran diagnostics no errors ran fill failed,removed assembly replaced fill tube heater again,reassembled unit added sealer around fill tube line,ran harvest passed ran fill passed. Informed customer if unit fails again will need control and ui."

"Arrived on site for no,ice. Removed bin found ice cubes stuck together and jammed between icemaker and shut off arm extension,removed ice lowered water fill,icemaker ran through a cycle dumped ice and filled. No parts used."

Arrived on site for washer moving and making noise during spin. No errors stored. Ran diagnostics and found excessive shaking. Inspected under neath and found capacitor screw was loose and may left marks from belt. Secured capacitor with different screw. Replaced suspension rods. Recalibrated and verified operation. Cal complete.

"Arrived on site to inspect oven having F9E0 error. Upon further inspection place the unit into diagnostic to check error codes. The error codes F1E1 and F9E0 were displayed. I removed microwave to gain access to junction box to check the electrical connection. Connections were good. Replaced the main control and reassembled the unit. Retested the unit and unit is operating as designed, job complete. W11448962"

Arrived on site to inspect noisy operation on a dishwasher. Upon further inspection placed the unit into diagnostics and checked error codes. No error codes found. Ran test cycle to check for any unusual sounds as unit ran through functions. Unit is operating as designed. Instructed the customer how the unit works and explained the different sounds it will make during the course of a cycle and that everything is normal. No water leaks observed during service. Job complete

"Arrived on site to test unit for long dry times, tested unit found unit is heating but vent completely restricted do to fine screen covering the exhaust, removed screen and tested, unit is now running as designed, job complete no parts installed"

"Arrived on site to test unit for not functioning properly, tested unit found when starting the unit the closed door comes on and lights not working, inspected switches and found them good, replaced control and tested, unit is now running as designed, job complete installed W11552018"

"Arrived on site to test unit for dryer door not closing, tested unit found door is closing properly but door seal fell off and got damaged, will need to replace door seal, ordered part rescheduled for 7/10; ordrng 1 W10861521 (Door seal)"

"Arrived on site. Found ice build up in freezer section,checked cabinet found cabinet warped placed flashlight in unit closed door found light escaping,added sealer and perpagum in gasket to help seal same issue will contact tech support with pictures. ; schdld next appmnt for 7/8 MON !"

Arrived on site to test unit for not power. Test out let and outlet giving 120v. Took junction cover off and found white wire had come off wire nut. Replaced wire nuts with new ones test unit and unit test good job complete.

"Arrived on site. Customer unhappy that moisture appears on shelving,added adhesive to gaps between liner and cabinet checked door seals good.Used W10841140; used 1 W10841140 (Adhesive) from stock"

Arrived on site. No answer at door. Saturday call. 512-259-7766 said could not go through as line was busy. 512-633-7100 left message that I will wait 10 min. Tagged door.

"Arrived on site for oven not heating properly. Upon further inspection ran diagnostic and found error codes. Ran test on oven set at 350. Unit is reaching temperature with no problems. Unit operating as designed, job complete."

Arrived on site to test unit for bake not working and console not responding. Test unit and found bake relay notClosing so it doesnt send power to bake element. Broiler work good. Console turning off on its own. Relaxed control board and console test unit and unit test good job complete. W11261167. W11600370

Arrived on site to replace control board. Relaxed board test unit and unit test good. Unit pre heated to 350?.

Arrived on site to test unit for light not working. Test unit and found bad control board. Replaced board test unit and unit test good job complete. W11342846

"Arrived on site to test unit for rack and mold issues, customer stated that top rack is rusting and mold on the top of door, tested unit found top rack is rusting and will need to be replaced, ran diagnostics cycle and found gasket is sealing good, advised customer that if the moisture not wiped off the top door it will over time cause mildew to form, and it can be cleaned when needed, ordered top rack office to reschedule ; ordrng 1 W11169039 (Top rack)"

Arrived on site for burner not working properly. Removed oven floor. Removed bake burner and replaced igniter. Found air shutter was not adjusted. Properly adjusted shutter. Verified operation. Lights on first try. Call complete.n

"Arrived on site to replace previously diagnosed ice maker, valve and control, replaced and tested, unit is now running as designed, no leaks detected job complete WPW10179146,W11203924, WPW10300022"

"Arrived on site to test unit for loud noise, tested unit found blower rubbing against housing and melting, exposed motor and found support bearing failed causing blower to rub, replaced motor, blower and tested, unit is now running as designed job installed WP694089, 279827"

"Arrived on site to test unit for not drying clothes, tested unit found unit is getting hot but ran vent test and it failed, stated to customer that they need to hire a professional to remove restriction, at this time job complete no parts installed"

"Arrived on site to test unit loud noise, tested unit found noise coming from evaporator motor, exposed and found a block of ice forming on top of fan scroll, tested ice maker and found a small stream of water coming from the fill tube leaking down the back wall, removed ice buildup and added a silicone around the fill tube, ran rest and water is no longer leaking, unit is running as designed, no leaks detected job complete no parts installed"

"Arrived on site. Per customer freezer started defrosting,at time of visit unit cooling correctly,ice bin full,ran diagnostics all test passed unit working as designed at time of visit. No parts used."

"Arrived on site for not cooling correctly in fresh food compartment. Removed evaporator cover,good frost formation found weak air flow from evaporator fan,replaced evaporator fan motor,reassembled unit checked air flow good ran icemaker harvest passed,icemaker filled with water no leaks. Used wp2315539"

"Arrived on site for no cool. Found evaporator cover incased in ice,due to design unable to remove cover without causing damage,removed main control,ohmed heater,heater ohmed at about 103 per service matters heater ohmed correctly,replaced the main control advised tenant to defrost unit for 48hrs. Used w11446726"

"Arrived on site to inspect unit for not agitating. Upon closer inspection found unit full of water. Found wires at drain plug had severed. Reattached wires, Rand drain and spin to get remaining water and confirm drain working. Unit drained properly. Placed unit into diagnostic cycle, unit ran diagnostic cycle with no issue. Unit is running as intended. No leaks present at this time. IF PROBLEM COMES BACK BRING HARNESS, NOT ENOUGH WIRE TO SPLICE AGAIN. Job complete. NO PARTS USED."

"KRFC704FPS06 Arrived on site for unit not cooling in RC. Upon arrival, RC is 66 degrees while FC is 0 degrees. Proceeded to enter diagnostics to test RC fan and it energized and running. However, RC fan will not run during normal operations. Spoke with techline Jake SR# 7739433915 and advised to replace RC thermistor. Proceeded to replace W11610999 cover evap assy which consists of the RC thermistor and fan motor. In addition, RC drain was clogged causing water to back flow underneath crisper drawer. Cleared all ice buildup and re assembled parts to retest and still no progress. Ordering W11567409 Orion board assy. Next available day is Thursday July 11th. Scheduled customer for that day but is requested to be on cancellation list. Addressed information to office; ordrng 1 W11567409 (Orion board assy)"

"WTW5010LW0 Arrived on site for unit not starting. Upon arrival, ran diagnostics and found unit not agitating. Inspected underneath unit and found both pulley and belt compromised. Inspected motor shield and noticed the pulley and belt was rubbing due to overloading, which in result, compromised mechanical parts. Ordering W11643701 lower harness, W11239857 belt and W11395618 capacitor. Customer rescheduled to Thursday July 11th. No water leaks present at this time. ; ordrng 1 W11643701 (Lower harness) and 1 W11239857 (Belt) and 1 W11395618 (Capacitor)"

"WDP730HAMZ0 Arrived on site for unit not washing and heating. Upon arrival, entered diagnostics and found wash motor is washing and running. Spoke with customer while still running diagnostics and mentioned its not drying properly and leaves a bad smell after every wash. Followed WP guideline by waiting until diagnostics is complete and verified the heater engaged at the end of the diagnostics. Due to previous repair done on April of 2024, diagnostics was not ran, causing heater never to be energized. Proceeded to inspect filter and sump. Filter is clean and sump is clear. Inspected to check exit drain hose and found residue causing the smell (picture attached) Cleaned residue and ran drain cycle a couple of times to clear residual residue. Advised customer to self clean dishwasher and use disposal cleaner to rid of any smell. Unit is functioning as designed. No water leaks detected at this time. No parts replaced."

"WRS331SDHM08 Arrived on site for unit door dent. Upon arrival, confirmed freezer door has quarter size dent on the right side (picture attached). Replaced LW11026355 frz door. Unit is functioning as designed. No water leaks present at this time."

Arrived onsite for a washer that will start but it will not complete a cycle. I checked stored error codes and found an F0E9 & and F0E7. I tested the washer in a diagnostics test and all passed. The machine completed the cycle and worked as designed. I tested it on a quick wash cycle and it completed that cycle. I ran the cycle again and the unit failed without the lid being opened. I changed the door latch and tested again and the unit completed the cycle. I had the customer start a load to test the machine and she will text me if it doesnt complete the cycle. Call complete. INSTALLED W11513248 LATCH.

Water nozzle was pulled out by getting pulled by blanket. Disassembled unit and found fill hose Just hanging and leaking directly down into unit and eventually floor. Reassembled water nozzle to seal and reattached hose. Test unit by running a normal wash cycle and is operating correctly without leaking. Unit is operating as designed. Job complete

Arrived onsite for a refrigerator to replace the previous diagnosed parts. On arrival I temped both compartments. The RC was at 57 degrees and the FC was at -11 degrees. I found the lights still working correctly at this time. The unit has a grey interior and the light I received was white but the switch is no longer sticking. I gained access to the FC evaporator and found ice built up on both sides and this was causing the poor air flow to the ice box. The icemaker went into a harvest and filled when I was getting temps.I put a jumper in the molex for the FC thermistor and measure the resistance at the control for the FC thermistor getting .4 to .5 ohms. I removed all of the frost and ice from the sides of the evaporator. I removed a little frost that was on the face of the evaporator. I replace the FC fan assembly with the thermistors. I tested the refrigerator and had 1.53 VDC to the RC thermistor when the unit started cooling which was close because the compartment had climbed to 62 degrees. I waited for the RC drop to down and switch over to the FC. I found the DC voltage stopped and it was only showing millivolts while still cooling in the RC. I changed the control again and the UI and had the same results. I called techline and spoke with Andrew. Andrew stated he doesnt believe the DC voltage readings are relevant to what is happening and requested I expose both evaporators and run test 4 to see what the evaporators are doing. Andrew believes there could be an issue with the 3 way valve restricting flow or bleeding by to the FC evaporator when cooling the RC. I exposed the evaporators and ran test 4 finding both evaporators frosting properly in their steps and no signs of refrigerant bleeding by. I reassembled the compartments and I watched the RC temp drop to 36 degrees and switch over to the FC and start cooling it. I showed the temps to the customer. I explained to the customer to monitor it and call if problems persist. I explained that if there is still an issue techline thinks there could be a floating restriction in the 3 way valve or its not opening correctly and we would need to replace it. Call complete.

Arrived onsite for a refrigerator that keeps beeping and displaying a PO. The customer stated it was happening so much they unplugged the refrigerator. I powered the unit up and gained access to the main control. The control had a strong electrical burning smell. I checked voltage out of the control to the UI and the DC voltage was all over the place. I changed the control and retested finding the voltage going back and forth between 10-14VDC. I found the evaporator motor surging and I isolated it from the control and had a steady 14VDC to the UI. I replaced the evaporator motor and retested. The voltage stayed at 14VDC and all is working as designed. Call complete. INSTALLED W11556912 CONTROL & W11661931 EVAP MOTOR.

Arrived on site with new pump and motor assembly for noise. Replaced ump again and checked unit. Noise all gone. Unit now working as designed. Call complete.n

"GB2SHTXTQ01 Arrived to inspect water dispenser inoperative. I could hear it attempting to dispense, but there was no water delivery. I found the chiller frozen and I thawed it, verifying operation resuming. There were items up against the diffuser vent and I advised the customer on placement of items. I raised the RC temperature by two degrees and tested. No leaks observed during service. Warranty applied to service."

"WRS325SDHZ08 Arrived to inspect no ice. I found the inlet tube was froze and after removing the ice, the issue was resolved. Further inspection reveled the inlet tube required a insert to prevent spill over the sides and down the back wall. Operational test good, no leaks observed during service."

Customer no longer per has this unit. Cancelled and created corrected ticket

On arrival verified complaint of loose gasket. Replaced gasket and relaxed it with the heat gun. Confirmed it is now sealing. Advised customer to leave door shut for a few hours to allow rubber to cool and form its new shape. Job complete installed w11229610

Arrived on site for dishwasher showing f7e2. On arrival found motor w11460940 failing to run and drain hose and unit not attached. Replaced motor and reattached drain. Tested unit and found no leaks and dishwasher working as designed. Call complete

"Arrived on site for a washing machine that will not start a cycle. Inspected unit and work area. The customer advised that the unit makes a buzzing noise and then will switch over the cycle complete. I did confirm the customers complaint and found the unit bars, but not spin on the sensing portion of the cycle. Gained access underneath and head and replace the capacitor. I still found the same issue occur after replacing the capacitor, indicating a bad lower harness or drive motor. Ordering both parts and rescheduled the customer to 7/11.; ordrng 1 W11590868 (Lower harness) and 1 W11026785 (Motor) and 1 W11395618 (Capacitor)"