"Arrived on site to test unit for gas leak, tested unit found bake igniter not igniting, called safety to present my findings, was authorized to proceed with repair( W131WI1WPL1) ordering part, office to reschedule ; ordrng 1 WP9758079 (Bake igniter)"

"Arrived on site to test unit for heater, door and rack issues, tested unit found missing springs and bushings, replaced bushings and springs, rack was off the tracks, adjusted rack, heater missing heater support, ordering support office to reschedule ; ordrng 1 W11027055 (Heater supports)"

Arrived on site to test unit for console acting erratic and freezing items in RC. Found when setting RC temp to 4 it jumps to 7(coldest setting) on its own. Recommend replacing control. Office to reschedule. ; ordrng 1 WPW10503278 (Control)

"Arrived on site to test unit for not cooling. Found compressor not running and just humming. Cycled power to unit and compressor turned on a couple seconds and began to hum. Recommend replacing compressor. Customer also stated water not dispensing. Found water pressure to unit above 100psi was not able to get exact psi as it exceeded gauge limit. Advised customer we could install regulator but customer denied stating she would will turn pressure down to home. Will need compressor, drier, access and Nitrogen kit. 2hrs on return visit; ordrng 1 W11592010 (Compressor) and 1 WPW10143759 (UV drier) and 1 W10913906 (Access valve) and 1 Nitrogen (Nitrogen)"

Arrived on site to test unit for unit shutting off when trying to cook at higher temp then 400?. Test unit and unit working correctly at 350? and lower. Found fan not keeping up when temp goes up. Once we replace the blower we will check if the control board over heats or not. Will bring the control board and sensor on return visit. Office to reschedule ; ordrng 1 WB26X10264 (Fan blower)

Arrived on site to test unit for lower oven not heating. Test unit and found control board not responding. No relays working for lower oven. Also found console for lower oven self clean button not working other buttons not responding. Will need to order and replace control board console and sensor. Will not know if unit will heat till we replace the control board. Will bring back the thermal cutout and the blower and bimetal. Office to reschedule ; ordrng 1 WB36T10599 (Control panel) and 1 WB23T10015 (Sensor)

Arrived on site to test unit for left front burner and fan not working. Test unit and found bad fan motor and bad switch and wheel also found bad igniter for left front burner. Office to reschedule ; ordrng 1 7409P011-60 (Motor) and 1 WPY707985 (Wheel)

Arrived on site got test unit for console not responding and giving ui error code. Replaced control board and console test unit and unit giving low speed fan. Ordering new cooling fan office to reschedule ; ordrng 1 W11248652 (Cooling fan)

"Arrived on site for freezer door not opening properly. I inspected the unit and work area. I found the tracks failed. I replaced both tracks. The customer tested the door, it is now working as designed. Job complete."

"Arrived on site to install previous diagnose part. I gained access to the console and replaced it with new. I powered the unit on and verified the model and serial nu,bear wrote to the new console. I ran a baking cycle and found the unit heating properly. I found all keys working and responding.I inspected the shelf and found the shelf has a cut out. I spoke to the customer about the shelf, the home builder needs to come out and replace the shelf, otherwise the oven wont vent properly and it will blow thermal fuses. Unit is connected to WiFi. Job complete."

Arrived on site to install customer provided door lip seal. I I inspected the unit and work area I removed and disassemble the door. I installed a new lip seal. I reassembled the unit.

"Arrived on site for a refrigerator not cooling correctly in the front of the RC. Upon arrival I found the unit in the garage. I checked temps and found the front of the RC at 35?F and the freezer at 3?F. I informed the customer of my findings, and that due to the heat in the garage when feeling the temp in the fridge after the door is opened it may feel warmer than it actually is. The unit is working as designed.

Arrived on site to install the heater per the SP. I installed the heater and then test the unit. The unit is working as designed and no leaks observed at the time of service. Call complete.

Arrived on site to install previously diagnosed parts. I installed the new valve and then tested he unit. I found the unit working as designed. No leaks observed at the time of service. Call complete. Only used one valve and will be returning the other.

"Arrived on site to replace water reservoir from previous diagnosis. Customer stated unit is not cooling properly and making unordinary tapping noises. Noticed piece of plastic behind compressor cover. Exposed compressor to further investigate and heard a very slight hissing noise and a tapping sound. Found cap tube was waking hissing and tapping sound. Unit is sitting within a cabinet amplifying sound. Very slightly moved cap tube going into cabinet and found tube was leaking. Advised customer tubing going into cabinet was irreparable. Spoke with techline was advised to take install access valve and drier. Drove 20mins back to property after customer agreed to further diagnostics. 2nd visit same day: Tried telling tech line of obvious leak but was not able to get through technicians head as he was not satisfied with current data. Attempted to provide asked data, amp draw was insufficient as compressor not running even after new run cap and starter replaced. Unable to to install new drier as insufficient cap tube present to solder. No point in taking evap picks and leak was 100% obvious(cap tube broken off). Installed access valve on low side and when moved cap tube into drier, cap tube broke off further proving my statement of internal leak. Charged system and obvious leak from cabinet was present. Cap tube has broken off going into linear and cannot be repaired . Demanding extra pay as sealed system components were installed and sealed system repair was attempted to prove what was already diagnosed as irreparable, to satisfy techline. Unit is not repairable!!!!!! Job complete. Spoke with CS."

Arrived onsite for dishwasher still leaking. Upon arrival tested unit. Ran normal load. After about 35-40 min unit began to leak from diverter section of sump and motor. Notified customer. Recommended replacing sump and motor assembly. Replaced sump and motor assembly and tested. Unit is no longer leaking. Job complete

Arrived on site for a washing machine making a clicking noise and with something that fell under the agitator. Upon arrival the customer stated that it looked like something metal fell under the washplate. I removed the washplate and found a piece of plastic and a dime in there. I removed both and then tested the unit. I put the unit into diagnostics mode and found no stored error codes. I then ran a diagnostics cycle and found it ran through as designed. Call complete.

"Arrived on site for a washer thats making abnormal sounds during the spin cycle. Inspected unit and work area. The customer advised that they made the sound six total times and say button it but the last time that it did it, they were concerned with the overall well-being of the washer. They have wash cycle since and have not been able to replicate the sound but wanted to check it out. Ran the unit through diagnostic testing testing the shifter, spin, agitation, Phil, and draining. All tested good. Due to inability to replicate issue, I was unable to find a fault with the unit. Advise the customer to keep an eye on the unit and call back if further issues persist. Call complete."

"Arrived on site for dispenser not working. Tested dispenser no water,removed filter readjusted housing and inlets,reinstalled filter tested water dispenser unit working as designed"

Arrived onsite for ice machine not making ice cubes as per cx. Upon inspection I found that the cutting grid was broken. replaced the grid and tested unit and found unit operating as designed. Job complete no leaks.

Arrived onsite for ice machine with flashing power and max ice lights. Upon inspection I found that the evap thermistor not attached to the evap which can cause this issue. I corrected this issue and tested unit and found unit operating as designed. Job complete

Arrived onsite for for washer that is making noise when in wash cycle. Upon inspection I found F0e7 code stored. I inspected the drive system and found that it look good. Upon further inspection/ testing I found that the gearcase had an internal failure causing the noise. I replaced the gearcase and tested unit and found unit operating as designed no leaks job complete.

Arrived onsite for dishwasher not getting Amy water. Upon inspection I found that that the water was turn off at the wall and the reason was that the valve would leak when in the on position see pix. I advised customer to have a plumber come out and take a look at it for her. Job complete

Arrived onsite for dryer with no heating. Upon arrival I found that the heating element had failed. Cx had pats stent to them from Samsun. I used there parts to perform the repair. I tested unit and found unit operating as designed job complete.

Arrived onsite for washer making noise when in use. Upon inspection I found that the belt cam and gearcase need to be reallocated see pix. I replaced them and tested unit and found unit operating as designed no leaks. Job complete

"Arrived on site for no cool. Removed evaporator cover found oil on insulation diagnosed a leak in the fresh food compartment,removed evaporator,installed new evaporator during installation of new coil and having to adjust tubing found broken cap tube. Called tech support per tech support unit is unrepairable and whirlpool will contact customer. SR#7733818184"

"Arrived on site. Replaced defective fan motor,powered unit on fan powered on,reassembled u it checked air flow good.

"Arrived on site. Found water over filling water pan due to defective water sensor in pump,replaced pump water shutting off correct.y when pan full."

"Arrived on site for no cool. Found compressor attempting to start diagnosed a defective compressor

Arrived on site to replace glides and drawer. Replaced all parts test unit and unit test good job complete

"Arrived on site for washer making banging noises. Inspected unit and work area. Performed diagnostics mode and checked fault codes. Found F8-E1 long fill. Ran automatic test mode and found slow cold water pressure. Found failed inlet valve. Removed valve and installed new. Tested operation and all tested good. No water leaks detected during service. Found customer using anti combustion hoses, no issues when testing but informed customer of possible issues with hoses."

"Arrived on site for a dryer clicking when pressing start, but not actually running. I checked voltage at the wall and terminal block. I found both good. I then gained access to the inside of the unit and found the belt, motor, and pulley physically broken.

"Arrived on site for a dryer with the cycle select knob not working. I tested the unit and found the screen always stating Please rotate the knob to an available no matter the position of the knob. Per the SP W11436354 I gained access to the console ribbon. I found the ribbon secure, indicating a bad console. I replaced the console per the SP and then tested the unit. The unit began working as designed. I advised the customer on how when the knob is selecting the top empty cycles, the UI will display the please rotate knob message. Call complete."

Arrived on site to test unit for unit not draining and bad smell. Test unit and found unit draining correctly and filter cleaned smell coming from disposal advised customer to get the disposal cleaner to get rid of smell job complete.

Arrived on site to test unit for front panel coming apart. Found bad front glass panel. Spoke with safety they said to use the same file number. Replaced panel test unit and unit test good job complete.

Arrived on site to test unit for unit not working. Test unit and found no power. Found bad breaker itself. If you just touch the breaker the breaker turns off. Advised office to get electrician to replace breaker job complete.

"Arrived onsite and repaired unit with loud noise. Found debris in the blower housing, repaired by removing debris. All checks good. Unit is now operating as designed."

Arrived onsite and repaired unit with an f5 ice maker error code and not producing. Repaired by replacing icemaker. All checks good. Unit is now operating as designed.

Arrived onsite and installed the strike. Unit is now operating as designed. All checks good.

"Arrived onsite and found leaking gearcase and grinding bearings.

Arrived on site for black plastic in ice. Found plastic on ice door peeling off replaced ice chute assembly cleaned off plastic in chute tested water and ice dispenser unit working as designed.

Arrived on site to diagnose a cooktop with knob issues and broken grate. Replaced knobs and grates. All is working properly at this time.

Arrived onsite for PARTS AT BTM ARE SAGGING. IS LEAKING WATER AT THE BOTTOM. LIGHTS INSIDE ARE NOT WORKING . Upon arrival inspected unit and found Front bottom center of frame is bent and right in the center the frame is sheared and scrapping the floor. This is an unrepairable. Job complete

Arrived on site to diagnose a range that is stuck in demo mode. Reset unit to normal operation and all is working properly at this time.

Arrived on site to diagnose a refrigerator that is not dispensing ice. Found dispenser motor thread stripped and replaced motor and impeller. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site to diagnose an oven that is not baking. Found lower drawer over full and pans contacting ignitor harness. Removed excess from drawer and all is working properly at this time.

Arrived on site to diagnose a washer that is not spinning. Found broken wire for motor. Repaired wiring and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

Arrived on site to diagnose a washer that is damaging clothing. Tested unit and found all is functioning properly at this time and no deformities in washplate or basket. Advised customer on newer washers that use a friction based wash for lower water levels.

Arrived on site to diagnose a refrigerator that is not cooling properly. Found freezer door liner separating from door causing gasket not to seat properly. Door is not repairable. Job is complete.

"Arrived on site to test unit for loud grinding/clunking noise while operating and when hot. Found cracked blower wheel causing noise, expanding while hot and hitting housing. Replaced wheel, tested unit, unit working as designed. Advised customer to download app and connect units to WiFi for current software. Job complete."

Arrived onsite to install previously diagnosed part. Replaced drain pump and unit operates as designed. No leaks present at this time. Job complete

"Arrived on site and inspected refrigerator and found flow out of water dispenser is trickling. Removed water filter and flow returns to normal. Recommended that customer replace filter and if this doesnt correct issue a new filter head will be needed, job complete"

Arrived onsite for there are 3 knobs that are noticeably crooked. Upon arrival found unit disconnected and in utility room. inspected unit and found 3 of the 5 knobs that had bent stems to the manifold. Need to replace manifold. Replaced manifold and all knobs are straight. Could not check for gas leaks due to gas connection not available. Job complete

Arrived onsite for STILL KNOCKING WHEN IN USE. Upon arrival customer played video recording for me. The new noise is different than the previous clicking noise. Spoke with Mrs. she said this noise does not happen all the time. Tightened 3 screws on bulk head and placed one of the pads between blower housing and bulk head. (2nd pad was not used.)Could not duplicate the noise. Job complete

"Apt 224, arrived on site and found breaker is tripped, refrigerator is without power. Reset breaker and refrigerator started and began cooling. Spoke with CS, techline is in training and unavailable, suggested confirming heater operation by starting defrost cycle allowing heater to run for several minutes and then splashing it with water. After doing so refrigerator is still running and has not tripped breaker. Apartment maintenance says breaker was tripping often and immediately, would not stay on. At this time refrigerator is cooling normally and 24 hours will be needed for it to reach temperature, job complete reported to techline 7733817187"

Arrived onsite to replace previously diagnosed parts. Began replacing compressor and connections. Replaced compressor and fittings at suction and discharge lines. Replaced access valve. Upon connecting dryer to steel line the lokring was not mounting correctly and kept bending. Had to cut line to replace. After second attempt found line to short to establish lokring connector. Need to address with tech line. Called the kids like but closed for several hours due to training. Spoke with CS and fill call in the morning

Arrived on site to diagnose a freezer that is not cooling. Found start device for compressor failed and replaced it. Tested unit and found all is functioning properly at this time.

"Arrived on site and Home owner says Aarons Rent-A-Center is supposed to be taking away this refrigerator. There is already a new one in place. Refrigerator is unplugged and has been for several days. Took picture of homeowners rental agreement and the new refrigerator already in place, job complete"

"Arrived on site and found washer is stacked, found catch attached to door is loose and hinge is loose that is attached to washer frame. There are two screws missing. Took pictures and video. Adjusted and tightened all parts and washer door is working properly now. If issue continues will need a new latch, door, hinge and mounting screws, job complete"

"Arrived on site and set washer into a diagnostic cycle and all functions are operating properly during test. Inspected lower gearcase assembly and didnt see any wear or damage, took 1 picture. Customer requested starting a cycle on normal and it is progressing properly and there is no excessive noise. If customer experiences issue again requested that they take a video of the experience to assist in diagnosis. Job complete"

"Arrived onsite for front right burner not igniting. Upon arrival customer stated that all been working fine. Tested unit and all burners working as designed. Customer has cleaning company out and my have disrupted ignition process but to over spray of cleaner. Seems like once unit fully dried , normal operation resumed. Customer will monitor and instruct cleaning company on care. Job complete"

Arrived on site for refrigerator needing previously diagnosed control and harness. Upon arrival installed parts. Watched unit for some time to ensure no hi temp errors occurred and found unit functioning as designed. Call complete

Arrived on site for dryer needing previously diagnosed ACU. Upon arrival installed required part. Reassembled and tested dryer. Found it fully functioning as designed. Call complete

"Arrived on site to install parts for a dishwasher that customer is providing. Upon arrival, I found the top rack missing wheels and falling. I installed the adjuster kit provided by the customer and tested and unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis of the compressor running with too high amp draw, I pulled the unit out on my floor protector and removed and replaced the compressor, access valve and UV dye drier. Vacuumed the system and pressures held. Installed 5.25oz of R134a refrigerant and monitored pressures which held at 1/125. Unit is cooling and evap had good frost pattern. No water leaks observed during service, job completed."

"Arrived onsite for dishwasher not completing cycle after repair. Upon arrival put unit in diagnostics and found stored error code 6/4, 6/3, called tech line for assistance. Tech stated running thru diagnostics should clear code but they did not. Customer had run dishwasher empty but with detergent to clear lingering odor but could have affected the wash cycle causing the over suds and unit to stop. SR#7733811972. Instructed customer on proper clean cycle and how to monitor. Could not duplicate the issue. Customer will try recommendations and monitor. Job complete"

Arrived onsite to replace previously diagnosed parts. Upon arrival retested all components. Found valves working properly and detergent dispenser running properly. Sent video to service management. Possible stuck plunger on dispenser. Replaced dispenser drawer. Tested unit and unit is functioning properly. Job complete

Arrived on site for a dryer that is not heating. Inspected unit and work area. The customer advised that the unit does heat but it seems to take a little bit longer than her old dryer to dry clothes. She was unsure whether or not the unit was actually heating properly. I tested the unit and found the unit cycling between 205? and 150? inside the drum. Use the vent test kit on the unit to make sure there was proper airflow and confirms proper airflow. Did notice that the unit was a little unlevel and was leaning a little bit backwards potentially causing issues with the moisture sensor. Went over user care guide and shorten the legs on the front to allow the unit to lean forward. Unit is working as designed. Call complete.

"Arrived on site to test unit for strobing LED lights, customer stated that she has a five year warranty on it, advised her to call warranty company and get a proper dispatch, no service provided no fee collected, job complete"

Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the control and tested the unit. And again to work and operating as designed. Call complete.

Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. Attempted to jump the icemaker in front of the icemaker motor would not turn. Found proper voltage going to the ice maker. Replace the icemaker and found the unit complete the harvest and fill as designed. Call complete.

Arrived on site for a dishwasher with a special project. Inspected unit and work area. Confirm the customers complaint and found the unit was in the range of the service pointer. Replace the heater and tested the unit. The unit began to work as designed with no leaks present during operation. Call complete.

Arrived on site for a washing machine that is draining release low. Inspected unit and work area. Confirmed the customers complaint and found the unit sending voltage to the drain pump and drain pump extremely slow to drain. Removed some of the connectors for the drain pump after disassembling the front panel. Found buildup inside the clean out filter of the drain pump and removed all debris. Reassembled the unit and tested it. The unit began to work and operate as designed. Call complete.

Arrived on site for refrigerator thats not making nice. Inspected unit and work area. Confirm the customers complaint and replace the icemaker. Tested the unit and the unit began to work and operate as designed. Call complete.

Arrived on site for a washing machine that wont drain. Inspected unit and work area. Confirm the customers complaint and found the drain pump shorted. Replaced both drain pump and control and tested the unit. The unit began to work and operate as designed. Call complete.

"Arrived on site to test unit for not dispensing water tested unit found water trickling out of dispenser, removed filter and water pressure returned to normal, ice bin is full of very thin ice cubes due to low water pressure, advised customer to change water filter asap, no other issues with unit has been detected, job complete"

"Arrived on site to test unit for not cooling and gasket issues, tested unit found pantry UI not responding to touch, removed UI and found housing full of water, also door open light is on and not turning off, put unit into and found pantry UI door is not responding to diagnostics, in a constant open state, evaporator completely frozen over and fan not running

Arrived on site for microwave sparking internally. Upon arrival confirmed issue. Found wave guide cover burner all the way through due to some grease build up within wave form and around mag called trade care team and reported findings to Terra sr#7733790206? Was instructed to have customer call whirlpool for further assistance on how to proceed since greas has damaged waveguide and hardware surrounding it. Call complete

Arrived on site for washer making loud noise during last few minutes of final spin. Upon arrival found f6e3 error but found control failures during testing. Replicated sound during spin tests. I then found rotor bolt had backed and fallen off threaded shaft. Found no damage internally within threading. Replaced rotor screw with locktight. Reassembled and tested unit. Found no failures. If unit symptoms return would be recommended to replace gearcase. Call complete

Arrived on site for refrigerator over freezing items in the fresh fruit section. Upon arrival confirm complaint from customer who also stated that the unit had not been over freezing for the past two weeks since she had found the door possibly being held open by a table sitting next to the unit. Upon arrival found amp draw to compressor at .8 then found the freezer fan running and temp in freezer at 12 and dropping after exiting defrost mode. I the. Found temps dripping from 40-38 degrees once cooling started and no items were frozen over on sight. Informed customer unit could have had cooling issues if table had been propping open the door even just a little bit.

"#3827Arrived on site for no ice and frost build up. At time of visit no frost build up checked door seal good,ran icemaker through diagnostics all test passed ice dumped and filled with water."

"Arrived on site for a dryer that wont start. Inspected unit and work area. The customer advised that the unit did not start a week ago when they called in the service. However, when they plugged it in last night and this morning, the unit has been working like it should. Did test the unit and did not find any stored error codes. Tested unit several times and couldnt get the unit to fault. I did explain to the customer that it could be an issue where the relay was stuck or improper voltage was being sent to the unit and all they needed to do was power cycle the unit. Went over the user care guide and the unit is working as designed. Call complete."

Arrived on site for range not heating and giving f3 error. Upon arrival confirmed issue. After further inspection found s nor not plugged into wiring harness. After reconnecting wires I tested unit and found range fully functioning as designed with no errors. Call complete

"Arrived on site to inspect dishwasher not working. Upon further, I found the UI not responding. I checked the main control and found the diagnostics LED flashing 7 times which indicated the CSM had tripped. Customer advised that since a recent storm, the unit had not operated. I placed the unit in diagnostics and tested the unit. Unit is operating as designed with no leaks found, but the motor is making a whining noise. I retested the unit and the noise got quieter. I advised the customer that the CSM had tripped and now that Ive tested in diagnostics, the unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to inspect refrigerator not making ice. Upon further inspection, I found the ice maker had failed during a harvest. Tested the ice maker with my jumper wire and it failed.. I removed and replaced the ice maker and tested. Unit is operating as designed. I cycled power to reset controls. No water leaks observed during service, job completed."

"Arrived on site to install previously diagnosed parts, installed deli harness and new UI and drip pan.reassembled unit and leveled properly. No leaks observed during service job completed.

"Arrived on site for refrigerator with PO message, inspected unit and work area.both evaporators are fully frozen and refrigerator keeps losing power. I informed the CX about the situation and read them the scrip. The CX has decided any repairs.

"Arrived on site for dishwasher, inspected unit and work area. Previous tech ordered a control, but I went ahead and rediagnosed unit and set unit in diagnostics and found stored error codes 6-6 6-4 6-1 8-2. I then read all codes and found that they where related to the float switch I inspected the float switch and found a pice of plastic stuck underneath the float causing the unit not to fill. I then tested unit in diagnostics and completed 2 cycles with no problems. I installed a a adjustable bracket for upper rack that CX provided. No leaks observed during service job completed."

"Arrived on site for range, inspected unit and work area. CX compliant unit would not heat. Inspected terminal block connections and they where good. I then tested voltage coming in from the wall plug and did not see 240v, I proceed to test voltage at the plug and only had 120v. Electrical outlet will have to be fixed to get correct voltage to unit. Job completed."

"Arrived on site for LG washer, inspected unit and work area. Tested unit and found valve seeping through. Replaced valve and tested unit in diagnostics and is now operating as designed. No leaks observed during service. Job completed."

"Arrived on site for dishwasher, inspected unit and work area. Tested unit and found no stored codes. Ran a diagnostics cycle and tested good. After diagnostics I did not find any water siting in tub after cycle. Did explained to CX about to much detergent will cause unit to foam up and not drain properly. Unit is now operating as designed. No leaks observed during service. Job completed."

"Arrived on site for washer filling and drain at same time. Inspected unit and work area. Found standpipe only 19 inches from floor, needs to be 39 inches. Performed diagnostics mode and checked fault codes. Found fault F8-E1 long fill, F8-E5 hot and cold reversed and F5-E1 lid switch fault. Ran automatic test cycle and confirmed hot and cold are reversed. Found long fill due to unit draining when attempting to fill. Will need to correct water going to unit and standpipe. All components operating as designed, no water leaks detected during service leaks."

Arrived on site for a refrigerator with the door not sealing properly. Upon further inspection I found the gasket popped out. I reseated the gasket and verified it was not going to pop out again. I checked temps and found them good. The unit is now as designed. Call complete.

Arrived fridge no longer cooling. Upon arrival the unit is no longer in apartment #3209 and has been placed in maintenance shop. Unit has been without power therefore this is no ice pattern. Compressor is pulling 1.3 amps and I am getting a good frost pattern. Defrost system is operating correctly.Getting correct cooling.Spoke with maintenance department to leave the unit plugged in to be able to see if ice build up on evaporator returns. Job complete

"Arrived onsite for washer not responsive. Upon arrival put unit in diagnostics and found stored error code F0E5 off balance , F0E2 over suds , F0E1 load in drum during clean cycle. Ran auto test and initially did not respond. Power cycled unit and tried again. Unit did respond and successfully completed test cycle. Ran quick wash and completed. Had customer load as normal and start cycle. Unit is now functioning properly. Seems as though electronics had intermittent issue but power cycling unit corrected intermittency. Job complete"

"Arrived on site to test unit for excessive shaking, tested unit found dampers have failed giving tube extreme bounce, replaced dampers test unit, unit now running as designed, no leaks detected job complete"

"Arrived on site to test unit for no ice, tested unit found unit IM asking for water but not receiving any, customer did not want to sign wavier for potential damage during removal of unit, got contractor to sign wavier and remove unit, water supply was off turned on water, ran ice maker through diagnostics, filled with water advised customer to dump first half bin of ice, contractor installed unit back into housing, unit is now running as designed job complete"

"Arrived on site to test unit for tripping breaker, tested unit found unit has not been connected properly in junction box, secured connections, tested unit unit now running as designed, job complete"

"Arrived on site to test unit for no heat, tested unit found oven is igniting at all attempts, heated to 350, bake burner is reigniting, customer stated that it only happened once, advised customer that the oven is running as designed and to monitor it, if issue returns to call us back, no leaks detected job complete"

Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Replaced wash motor test unit and unit test good job complete.