We serviced a
GE REFRIGERATOR
Model BSS25JSRFSS
Near Round Rock, TX 78681
Kayman
Job Details: 03/31/2021
Arrived onsite to correct water flow issue. Upon inspection I found the ice maker is making ice but the cubes are small and deformed. I replaced the valve and tested the flow at the bottom of the FC door. The flow is now good and as designed. I attempted to steam out the water line on the FC door but could not get the ice to come loose. I installed the dispenser heater and advised the customer that they would need to manually defrost the u it if they wanted the ice to break free from the dispenser. No leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL COOKTOP
Model KCGS556ESS02
Near Briarcliff, TX 78669
Leonardo
Job Details: 03/31/2021
Arrived on site to test unit for burners moving. Found burners not sitting correctly secured burner heads and cooktop test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM01
Near Marble Falls, TX 78654
Cliff
Job Details: 03/31/2021
Arrived on site to diagnose a refrigerator that is not producing ice. Found ice stripper broken preventing bail arm from coming fully down. Replaced icemaker and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
GE REFRIGERATOR
Model GYE22HMKDES
Near Austin, TX 78750
David Z
Job Details: 03/31/2021
"Arrived on site to diagnose refrigerator that was not cooling in FC. Checked evap and found 3 inch thick ice on cover and behind it. Steamed out freezer evap and cover. Once ice was melted I saw the unit was not draining either. I tested the circuit and found the heater circuit good. Put in diagnostic and found defrost heater not coming on. Pulled unit out and replaced control. Found debris in the drain duckbill and cleared, verified unit is draining. Retested unit and verified the defrost heater is now coming on. No water leaks found. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHV0
Near Pflugerville, TX 78660
Scott
Job Details: 03/31/2021
"Arrived on site for UI and control error codes .
We serviced a
WHIRLPOOL FREEZER
Model WRS555SIHZ00
Near Georgetown, TX 78628
David S
Job Details: 03/31/2021
Arrived on site for fresh food section freezing food and unit leaking from the freezer. I found ice build up in the freezer floor and the drip pan full of ice. I removed and cleared the ice. I steamed the drain out unit it was free flowing. I inspected the thermistor and found it out of range. I am ordering the control and returning with the thermistor to complete the repair. The office will reschedule when we have an eta on the parts.; ordrng 1 W11212392 (Control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near Austin, TX 78723
Matthew
Job Details: 03/31/2021
Arrived onsite for dishwasher not responding. Upon inspection found failed power cord. Failed continuity test. Will need to order and replace. office to reschedule ; ordrng 1 4317824 (cord-power)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Hutto, TX 78634
Jimmy J.
Job Details: 03/31/2021
Arrived on site for ice maker not working. Found ice maker is making ice but the ice dispenser is not allowing ice to fall. Ice cubes looked good and I didnt see any clumping. Ice container auger seems to be loose in container even though it spins as designed on crushed and cubed setting. Ordering a new ice container to return and complete the repair. I will also return with parts JIC. ; ordrng 1 W11244434 (Ice container)
We serviced a
GE MICROWAVE
Model JVM1650WB002
Near Whitney, TX 76692
Jonathan M
Job Details: 03/31/2021
Arrived on site for I microwave that?s not heating. Inspected unit and work area. Removed Markway from wall and tested several components. Could not find anything wrong with the unit. Replaced diode and tested unit. Unit began working as designed and heating properly. Call complete.
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Austin, TX 78728
David Z
Job Details: 03/31/2021
"Arrived on site to diagnose washer making noise. Ran unit and couldnt hear any noise coming from it, but saw basket wobbling. Removed washplate and found the hub worn and had some play in it. Replaced hub and retested. Unit is no longer wobbling. Checked under unit and found gearcase oil all over the motor cage, splutch and soaked into belt. Unit needs a new gearcase, splutch, belt to complete repair. Ordering splutch and belt, and returning with gearcase. Office to schedule when all parts avail ; ordrng 1 W10721967 (Splutch kit) and 1 WPW10006384 (Belt)"
We serviced a
IKEA MICROWAVE
Model IMBS104GSS02
Near Austin, TX 78751
Jacob
Job Details: 03/31/2021
"Arrived onsite to replace part to the unit according to tech line. Replaced parts. Tested unit. Parts still did not remedy the issue. Called tech line. Had me check the board to be sure it was getting 120v. Checked the board, and it was getting the 120v. Said to replace power board once again. Got Sr#7730350260. Ordered part. Office to reschedule. ; ordrng 1 W11196485 (cntrl-elec)"
We serviced a
WHIRLPOOL DRYER
Model WED6200SW1
Near Blanco, TX 78606
Brandon
Job Details: 03/31/2021
"Arrived on site for customer complaint of loud noise, found idler pulley was broken, ordering idler pulley. ; ordrng 1 8547174V (Idler pulley)"
We serviced a
JENN-AIR ICE MACHINE
Model JUIFX15HX00
Near New Braunfels, TX 78130
Noah D
Job Details: 03/31/2021
"Arrived on site to inspect Icemaker for not making ice, upon inspection found the unit filling and draining constantly, water level sensor in pump was shorted, replaced pump and tested. No problems found. Complete"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 03/31/2021
Arrived on site to diagnose a dryer that is making unusual noise. Found idler pulley failed and replaced it. All is working properly at this time.
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES0
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 03/31/2021
Arrived on site to diagnose a range that won't bake and burner stays on high. Found rf infinite switch and main control failed. Lowes didn't approve repair and will contact homeowner to resolve claim.
We serviced a
WHIRLPOOL OVEN
Model KEBC107KSS04
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 03/31/2021
We serviced a
MAYTAG RANGE
Model MER8700DS0
Near Marble Falls, TX 78654
Cliff
Job Details: 03/31/2021
Arrived on site to replace element for range. Replaced part and tested unit. Found all is functioning properly at this time.
We serviced a
KITCHENAID OVEN
Model KGST307HBS8
Near Austin, TX 78753
Matthew
Job Details: 03/31/2021
Arrived onsite for range door disassembled. Reassembled door for customer. When mounting door to range could see signs of ware on the hinges. Let customer know that in time, the hinges may need to be replaced. Left contact info. Job complete"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Blanco, TX 78606
Brandon
Job Details: 03/31/2021
"Arrived on site for customer complaint of compressor noise and unit seems to be running all the time, found out that UI temperature display was set at 5 degrees in freezer, but actual temperature was -19 to -10 in freezer. Ordering controls, evap cover, and thermistors. ; ordrng 1 W11450890 (Control) and 1 W11262313 (UI control) and 1 W11394920 (Evap cover freezer) and 2 W10316760 (Thermistor)s and 1 Cnote (Office to reschedule)"
We serviced a
GE FREEZER
Model GSE25GGHJCCC
Near Marble Falls, TX 78654
Cliff
Job Details: 03/31/2021
Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker fill tube frozen over. Thawed line and found no indication of valve failure. All is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL RANGE
Model WFC310S0EB4
Near Johnson City, TX 78636
Brandon
Job Details: 03/31/2021
"Arrived on site for customer complaint of coil burners not heating properly and cooling down, found unit is working as designed. I informed customer of how the new style burners work, they are working properly."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE334GPS0
Near Austin, TX 78703
Richard
Job Details: 03/31/2021
Arrived onsite for the dishwasher not working properly. Ran diagnostics and found error codes for inlet water temperature to cold and a suds error code. Ran diagnostics test cycle and all functions tested properly. Could not find any issues with dishwasher. Advised customer to to turn hot water on first before starting the dishwasher and to use less soap. Called tech line to document my findings. Sr # 7730399360.
We serviced a
MAYTAG WASHER
Model MVWB855DC0
Near Manor, TX 78653
Matthew
Job Details: 03/31/2021
Arrived onsite to replace previously diagnosed parts. Replaced wash plate. Tested unit and unit is functioning properly. No noise. Job complete
We serviced a
FRIGIDAIRE OVEN
Model ffet3025psd
Near Killeen, TX 76542
Wesley
Job Details: 03/31/2021
Arrived onsite for upper oven not heating up properly and verified upper bake element has shorted. Repaired by replacing the bake element. All checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS03
Near Cedar Park, TX 78613
David Z
Job Details: 03/31/2021
Arrived on site to diagnose refrigerator that was making noise when in use. Ran though diagnostics and found loud noise coming from damper when its in use. Replaced damper and retested. Noise is now gone. Retested all fans and unit is working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model CHW8990XW0
Near Austin, TX 78703
Richard
Job Details: 03/31/2021
"Arrived onsite for the washer coin slot stealing money and not working properly, also door hinge is broken and dispenser drawer broken. Called commercial tech line I told them that I can not get into the coin box due to no keys. Discussed with them the issues and they told me to that the UI could be causing the issue and the coin switch and coin chute.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ02
Near Georgetown, TX 78633
Kayman
Job Details: 03/31/2021
Arrived onsite for refrigerator tripping breaker. Upon inspection I found the unit unplugged and at room temp. I made sure the main harness was secured into the chassis by pushing up on it. I confirmed voltage at the outlet. I plugged in the unit and monitored amp draw at the compressor. After 10 mins or so the amps did not go past 1.4a I accessed the evaporator and tested amp draw at the heater. I found it drawing 5 amps which is within range. After about 20 mins or more I could not get the unit to trip the breaker and it is cooling as designed with all fans running. The customer showed me a diagram of his house wiring and it looks like the outlet is a gfci outlet. I also found the breaker is a test button arc fault breaker switch. I advised that with me not being able to trip the breaker at this time there could be something going on with the outlet or breaker itself. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WFE525S0JZ0
Near Bastrop, TX 78602
Andy
Job Details: 03/31/2021
Arrived on site for range oven not heating. Tested and inspected unit and found failed terminal block and harness. Will also need new power cord. Ordering needed parts. Instructed customer that power cord is not covered and disconnected cord from unit and left unit unplugged. And left power cord with customer as they will get new one for us to install on return visit. Office to schedule return trip..; ordrng 1 W11344556 (Harness) and 1 PT500 (Power cord) and 1 Seenote (Office to schedule) and 1 Seenote (ASAP if possible)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ01
Near Round Rock, TX 78664
Scott
Job Details: 03/31/2021
Arrived on site for hinge squeaking. Found the noise was front right roller wheel rubbing on evap tray . Tightened down bolt to wheel housing . And refit evap tray so both have spacing to not rub on each other . No water leaks detected at time of service. Job complete .
We serviced a
WHIRLPOOL OVEN
Model WFE361LVS0
Near Georgetown, TX 78628
David S
Job Details: 03/31/2021
Arrived on site for oven bake not heating. I inspected the unit and work area. I found no continuity through the bake element. I inspected the element and found it broken. I spoke to th customer about needing the bake element replaced.The customer agreed to the repair. I replaced the bake element. I reassembled the unit and tested the elements. Both bake and broil elements are not working as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM02
Near Bastrop, TX 78602
Andy
Job Details: 03/31/2021
Arrived on site to install previously diagnosed control and defrost sensor. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
We serviced a
KENMORE REFRIGERATOR
Model 106.9759755
Near Austin, TX 78749
Kevin
Job Details: 03/31/2021
"Arrived on site and inspected refrigerator and found Icemaker arm is not connected, after resetting it into icemaker it is working properly, also found interior lightbulbs inside of fresh food section are burnt out.
We serviced a
GE RANGE
Model CGS990SET7SS
Near San Marcos, TX 78666
Andrew
Job Details: 03/31/2021
"Arrived on site to test unit for lower oven not heating. Found when unit set to bake, broil or convection, control was not sending proper voltage. Was able to access TOD and tested good. Recommend replacing control. Ordering TOD to ensure unit is properly corrected on return visit. Office to reschedule.; ordrng 1 WB24K10046 (range limit switch) and 1 WB27K10423 (control ovn (erc3hp))"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAB06
Near Bastrop, TX 78602
Andy
Job Details: 03/31/2021
Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRS6R3JB5
Near Georgetown, TX 78626
Kayman
Job Details: 03/31/2021
Arrived onsite for broken ice bin in refrigerator. I replaced the ice bin and tested the units function. The unit is working as designed at this time and no leaks detected. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS01
Near San Marcos, TX 78666
Andrew
Job Details: 03/31/2021
Arrived on site to test unit for ice build up underneath ice maker. Found gaps in ice bin compartment door causing air leak. Gaps are caused by ice bin compartment insert is warped and pushing door on different parts causing separations. Spoke with SW and confirmed door is needed to fix issue. Office to reschedule.; ordrng 1 W10815695 (dor-fip ss) and 1 W10909034 (tray-drip)
We serviced a
WHIRLPOOL WASHER
Model LDR3822TQ3
Near Liberty Hill, TX 78642
Tommy
Job Details: 03/31/2021
Arrived onsite for dryer no heat. Upon arrival found unit element didnt have continuity. Replaced element and tested unit is now operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Liberty Hill, TX 78642
Tommy
Job Details: 03/31/2021
"Arrived onsite for washer leaking. Upon arrival found unit leaking from left side by unit dispenser. Unit is stacked, spoke with customer on unstacking before we work on it. Ordering unit housing, hoses and valves for dispenser.; ordrng 1 W10580618 (Housing) and 1 461971409182 (Hose) and 1 W10887741 (Hose) and 1 W10846345 (Valve)"
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW5
Near Austin, TX 78735
Kevin
Job Details: 03/31/2021
"Arrived on site and inspected washer and found lid is broken at connection to hinges. After replacement lid is operating properly
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Georgetown, TX 78633
Chase
Job Details: 03/31/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Round Rock, TX 78665
Jimmy J.
Job Details: 03/31/2021
Arrived on site for Not Cooling - Refrigerator Section - Refrigerator. Customer used a jumper on the light switch to trick the control into thinking the door was open to allow the fans and compressor to continue cooling. Otherwise the fridge shuts down completely.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Round Rock, TX 78665
Jimmy J.
Job Details: 03/31/2021
Arrived on site to install previously diagnosed part. Removed UI and installed new UI. Powered oven back up and lines in screen were gone. No further repairs needed. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM02
Near Austin, TX 78729
David Z
Job Details: 03/31/2021
Arrived on site to diagnose refrigerator not dispensing water. Ran unit and could hear valve but nothing coming through. Unit not making ice as well. Checked filter head and found with and without filter not getting water through. Replaced filter head to resolve. Unit is now dispensing properly. Call complete.
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS02
Near Liberty Hill, TX 78642
Tommy
Job Details: 03/31/2021
Arrived onsite for microwave control panel not operating correctly. Upon arrival found bottom buttons stuck on relay and unit uI lights and numbers slightly blurred between 8 and 0. Ordering it new control panel covered under extended warranty office to reschedule upon receiving touch board.; ordrng 1 W11197501 (Control stainless panel)
We serviced a
GE REFRIGERATOR
Model GFSF6KKXAWW
Near Smithville, TX 78957
Andy
Job Details: 03/31/2021
"Arrived on site for refrigerator ice maker not working, water not dispensing and ice buildup on FC. Tested and inspected unit and found ice buildup on both FC and RC and ice maker cycled but did not fill with water and water dispenser is not dispensing water. When ice maker cycled and when calling for water at dispenser valve is activating, no water at ice maker or dispenser due to frozen water lines due to ice buildup. Called GE techline about ice buildup in both RC and FC and was instructed it is control issues and that control just needs to be installed and does not need to be programmed. All operations are normal once defrost is complete. No water leaks present at time of service. No other repairs are needed at this time.; ordrng 1 Seenote (RUN CC)"
We serviced a
FRIGIDAIRE DISHWASHER
Model LGBD2431LF0A
Near San Marcos, TX 78666
Andrew
Job Details: 03/31/2021
"4357-arrived n site to test unit for leak and door issues. Found door hinges were bent preventing door from closing properly. Aligned door hinges, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Round Mountain, TX 78663
Brandon
Job Details: 03/31/2021
"Arrived on site for customer complaint of unit not cooling in either section, found compressor running, condenser cold to touch, all fans running, found sealed system leak. I replaced filter drier with UV filter drier from truck stock and added refrigerant to see where leak is coming from on next visit. Ordering compressor, evaporators, UV drier, and coupler. ; ordrng 1 W10832994 (Compressor) and 1 Cnote (Office to reschedule) and 1 Cnote (SS tech/2 hour job) and 1 WPW10143759 (UV drier) and 1 WPW10608485 (Evaporator) and 1 W11116006 (RF evap) and 1 W10634642 (3 way valve) and 1 W10913906 (Coupler)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Georgetown, TX 78626
Tommy
Job Details: 03/31/2021
Arrived onsite for unit not receiving water. Upon arrival found unit control not communicating with auger motor or valve. Ordering valve and water tube just in case. Steamed out line and found it unclogged. ; ordrng 1 W11043763 (Control) and 1 W10913947 (Valve) and 1 W11367364 (Water tube)
We serviced a
JENN-AIR RANGE
Model JIS1450DP2
Near The Hills, TX 78738
Leonardo
Job Details: 03/31/2021
Arrived on site to replace hinges. Replaced hinges test unit and unit test good job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model AMV2307PFS3
Near San Marcos, TX 78666
Noah D
Job Details: 03/31/2021
"Arrived on site to inspect microwave for not error code, upon inspection found the black and brown wires swapped, connected them correctly and found the fan was on constantly, replaced control to fix issue. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near New Braunfels, TX 78132
Noah D
Job Details: 03/31/2021
"Arrived on site to inspect fridge for issues with Icemaker, upon inspection found the icemaker moved when turned on but did not functions otherwise, replaced Icemaker and tested, no change, ordering control and valve. Office to reschedule ; ordrng 1 W11383473 (VALVE) and 1 W11442897 (CONTROL )"
We serviced a
GE WASHER/DRYER
Model GUD27ESSMWW
Near Austin, TX 78729
David Z
Job Details: 03/31/2021
Arrived on site and reattached and straightened middle panel. Verified all tabs were in place. Call complete.
We serviced a
FRIGIDAIRE MICROWAVE
Model FFMV162LSA
Near McGregor, TX 76657
Al
Job Details: 03/31/2021
"Arrived on site and installed the grille.Unit now safe, customer satisfied.Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Marble Falls, TX 78654
Cliff
Job Details: 03/31/2021
Arrived on site to diagnose a washer that will not cycle. Found cold water turned off at wall. Turn on water and advised customer that unit needs hot and cold all the time to operate properly. No further repairs needed and no leaks were found at time of service.
We serviced a
WHIRLPOOL WASHER
Model WFW9400SW01
Near Killeen, TX 76542
Wesley
Job Details: 03/31/2021
"Arrived onsite and found unit leaking from deterioration got the dispenser drawer and housing. Unit will need dispenser drawer and housing to repair leak. Ordering assembly, autho and research required. ; ordrng 1 W10169232 (Dispenser)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Kempner, TX 76539
Tyler
Job Details: 03/31/2021
Arrived on site for refrigerator the icemaker had frozen over causing the ice bin not to be able to be removed from the refrigerator cabinet. Upon arrival I was able to confirm the customer had fully defrost the unit after that I inspected the ice van but found no damage to it nor any other components were damaged except for the icemaker itself and the water inlet valve high then replace the inlet valve as well as the icemaker assembly and upon completion of repair I fully reassembled the unit and then verified the icemaker was fully harvesting as designed and allowing the exact amount of water needed I informed the customer at this point that it would take 24 hours for the fridge to start cooling again and an additional 24 hours after that in order to fully make a full bin
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Killeen, TX 76549
Wesley
Job Details: 03/31/2021
Arrived onsite and tested unit for vibration issues. Determined vibration to be coming from water hoses against the wall. Secured hoses. Advised customer on repair. All checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Hutto, TX 78634
Jimmy J.
Job Details: 03/30/2021
"Arrived on site for WORKED TWICE, THEN JUST STOPPED. WHEN START IS PRESSED, IT JUST BEEPS. ITS LOCKED. Tried placing in diagnostics and the UI start button would not respond. Removed UI and installed new UI. This time it allowed me to place in diagnostics and run through diagnostics cycle. No error codes came on. No leaks detected. Job completed."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Round Rock, TX 78664
Scott
Job Details: 03/30/2021
Arrived on site for unit not draining . Found fabric in drain catch . Removed obstructions. Ran diagnostics 3-4 times to flush tub and make sure nothing else was in basket . Unit is draining properly . No water leaks detected at time of service. Job complete .
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS3
Near Austin, TX 78729
David Z
Job Details: 03/30/2021
"Arrived on site to diagnose microwave with light switch issues. Found the light for the MW is always on and does not turn off. Checked voltage and socket and verified voltage is good, and socket is good, but control is not responding when switched to half or off, and always on full. Ordering control to resolve, and bringing back bulb and socket. Office to schedule when we can get control. ; ordrng 1 W10892389 (Control)"
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JS0
Near Leander, TX 78641
Justin
Job Details: 03/30/2021
"Arrived on site for an oven not working. I found that the bake and broil element would not kick on and the oven would not heat. I found from L1 to ground and L2 to ground there was incorrect voltage. I gained access to the terminal block and found the harness frayed, burnt, and split. The terminal block was also bad and the power cord was frayed, burnt, and split at the connections. We will need to replace the harness, the terminal block, and the power cord. I ohmd out the fuse and elements and they all ohmd out correctly. Due to power cord not being covered under warranty we are only replacing the harness and the terminal block. Ordering both parts to return and install. I advised the customer they will need to get a new power cord and to leave the unit unplugged until the repair. Office to reschedule.; ordrng 1 WPW10245259 (Terminal Block) and 3 WP3400029 (Terminal Block Nut)s and 1 W11188494 (Harness) and 1 W11396691 (Harness)"
We serviced a
GE REFRIGERATOR
Model PYE22KSKESS
Near Leander, TX 78641
Tommy
Job Details: 03/30/2021
Arrived onsite for refrigerator leaking. Upon arrival found unit condenser fan was not running causing ice build up and leaks on freezer. Removed and replaced fan motor. Unit is now operating as designed.job Completed.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78745
Richard
Job Details: 03/30/2021
Arrived onsite for the washer shaking while in the spin cycle. During testing found that that the spin basket was not centered. Leveled the spin basket and got it centered and instructed customer on loading procedures. Called tech line to document my findings. Sr # 7730386772.
We serviced a
KITCHENAID DISHWASHER
Model KUDP02CRBL1
Near Lakeway, TX 78738
Brandon
Job Details: 03/30/2021
"Arrived on site for customer complaint of unit leaking, found unit leaking due to to much soap being used and rising above the lip of the tub. I cleared out soap suds and tested unit, tested good."
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Austin, TX 78746
Kevin
Job Details: 03/30/2021
"Arrived on site and inspected dryer and found control board is not showing any power, control panel is unresponsive. Found power at terminal block is correct. Replaced control board and control panel and dryer is now working properly. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Leander, TX 78641
David S
Job Details: 03/30/2021
"Arrived on site for door not closing properly. I inspected the unit and work area. I found the door not staying up, and the door sprinting back up in the down position. I found the friction pads missing. I installed the friction pad. The door is now working as designed. Job complete."
We serviced a
FRIGIDAIRE WASHER
Model FFTW4120SW1
Near Dripping Springs, TX 78620
Robert
Job Details: 03/30/2021
Arrived on job for complaints of not finishing cycle. Codes e1 & e2 drain pump and water level. Drain pump working and valve working. Sensor not sensing the water entering unit.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78746
Luis
Job Details: 03/30/2021
"Arrived on site for no lights,ice and water. Removed deli control found damaged harness and deli control u it will need deli door and control; ordrng 1 W10815669 (Deli door) and 1 WPW10769076 (Deli control)"
We serviced a
FRIGIDAIRE WASHER
Model FAFW3921NW0
Near Lakeway, TX 78734
Brandon
Job Details: 03/30/2021
"Arrived on site for customer complaint of unit not draining and not turning on, found outlet was loose, I wiggled power cord at wall outlet and unit turned on and drained the water. Ran a rinse and spin test, unit tested good."
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Austin, TX 78745
Richard
Job Details: 03/30/2021
Arrived onsite for the dryer not turning on. During inspection found that there is no power cord or vent hose hooked up. Advised leasing office to have maintenance install power cord and vent hose. Could not test do to no power. Complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Elgin, TX 78621
Andy
Job Details: 03/30/2021
Arrived on site to install previously diagnosed inlet valve. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Austin, TX 78723
Jacob
Job Details: 03/30/2021
Arrived onsite to replace sump and motor. Replaced part. Tested unit. Unit tested good. No issues at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Elgin, TX 78621
Andy
Job Details: 03/30/2021
"Arrived on site to install previously diagnosed gearcase, actuator, belt and agitator. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service."
We serviced a
GE RANGE
Model JGB810SET1SS
Near Austin, TX 78753
Scott
Job Details: 03/30/2021
Arrived on site replaced regulator . Oven bake and broil are working normally now . Stove top is still having very weak flames . Will need to new NG orrifices . No gas leaks detected at time of service. Parts research on no spuds . CNOTE !; ordrng 1 PARTSRESEARCH (NG ORIFICES )
We serviced a
WHIRLPOOL DRYER
Model WGD5620HW1
Near Spicewood, TX 78669
Brandon
Job Details: 03/30/2021
"Arrived on site for customer complaint of unit not heating, found failed coil valve, I replaced valve, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Austin, TX 78759
David Z
Job Details: 03/30/2021
"Arrived on site to diagnose refrigerator making loud noise when in use sometimes, sounded like a fan. Ran unit on test 3 and could hear grinding and weird sounds coming from the damper. Replaced damper and retested. Noise is gone. Ran on test 3 for 5+ mins and noise did not return. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Spicewood, TX 78669
Brandon
Job Details: 03/30/2021
"Arrived on site for customer complaint of clicking noise, found it was coming from the tape attached to the power cord and water lines when the condenser fan would run. I removed the tape, unit tested good."
We serviced a
WHIRLPOOL WASHER
Model MHW5500FW0
Near Austin, TX 78735
Kevin
Job Details: 03/30/2021
"Arrived on site and and replaced control panel diagnosed on previous visit. After replacement ran a diagnostic cycle to confirm all functions are operating properly. job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78733
Luis
Job Details: 03/30/2021
Arrived on site for no lights. Diagnosed a defective freezer led module replaced led module all lights working as designed
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Driftwood, TX 78619
Robert
Job Details: 03/30/2021
Arrived on job to replace previously diagnosed parts. After replacement test operation. Ran both slow and high speed spin.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHB01
Near Georgetown, TX 78628
Tommy
Job Details: 03/30/2021
Arrived onsite for drain on freezer being frozen. Upon arrival found unit condenser coils dirty. Cleaned as to keep unit from having too long of a defrost. Used steamer to clear drain and bottom of freezer. Unit is now operating as designed.
We serviced a
KITCHENAID COOKTOP
Model KECD807XBL00
Near Austin, TX 78733
Kevin
Job Details: 03/30/2021
"Arrived on site and found cooktop surface glass is cracked, disassembled cooktop and after replacing glass all function has returned to cooktop, took one picture of all elements on. cooktop surface and foam tape, job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW70HEBW0
Near Burnet, TX 78611
Cliff
Job Details: 03/30/2021
Arrived on site today knows a washer that is not draining properly. Tested unit and found filter inside drain pump clogged. Cleared clock from filter and all is now working properly. No leaks were found at time of service.
We serviced a
WHIRLPOOL WASHER
Model MHW6630HW0
Near Georgetown, TX 78626
Tommy
Job Details: 03/30/2021
"Arrived onsite for washer not operating. Upon arrival found unit found error code F6 E3, during service mode found latch, valves and pump operating as designed. But ACU not communicating with motor.; ordrng 1 W11322883 (Control)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMC30516HZ0
Near Austin, TX 78739
Leonardo
Job Details: 03/30/2021
Arrived on site to test unit for not heating. Test unit and found bad mag. Replaced microwave test unit and unit test good new microwave heating correctly.
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Volente, TX 78641
Justin
Job Details: 03/30/2021
Arrived on site to install previously diagnosed parts. I replaced the FC lights and the lights would still not turn on. I called techline again and spoke to Andrew and kept SR# 7730272007. He advised accessing the RC lights and checking 8 prong molex. I removed the molex and installed both new RC. The lights are now working. Unit is working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS00
Near Austin, TX 78751
Jacob
Job Details: 03/30/2021
"Arrived onsite to replace UI panel, ordered by previous tech. Replaced UI panel. No issues at this time. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Florence, TX 76527
Wesley
Job Details: 03/30/2021
Arrived onsite for screeching and popping noises. Unable to replicate. However I replaced the actuator in case it was not fully shifting on occasion. All else checks good.
We serviced a
KITCHENAID ICE MACHINE
Model KUID508ESS1
Near Austin, TX 78730
Luis
Job Details: 03/30/2021
"Arrived on sote for no ice. Ran diagnostics found condenser fan not running,frost forming on evaporator plate. Replaced defective condenser fan motor,ran diagnostics all test passed.; used 1 W10124096 ( Cond motor) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Georgetown, TX 78633
Lou
Job Details: 03/30/2021
"Arrived on site to inspect refrigerator ice maker not working and motor noisy. Upon arrival, I found the user interface display digits missing. Upon further inspection I found the FC evaporator fan blades rubbing on ice/frost. Removed the evap cover and found ice/frost on the top of the evaporator and at the cap tube and suction line in the top right corner. Removed ice and pulled unit from its space and inspected the compressor. Compressor is extremely hot. Placed unit in diagnostics and tested the sealed system in test #4 and no frost appeared on the fresh foods evaporator and only the top portion of the freezer evaporator had a minimal amount of frost. I advised the customer of my findings
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Georgetown, TX 78633
Lou
Job Details: 03/30/2021
"Arrived on site to inspect refrigerator ice maker not working and motor noisy. Upon arrival, I found the user interface display digits missing. Upon further inspection I found the FC evaporator fan blades rubbing on ice/frost. Removed the evap cover and found ice/frost on the top of the evaporator and at the cap tube and suction line in the top right corner. Removed ice and pulled unit from its space and inspected the compressor. Compressor is extremely hot. Placed unit in diagnostics and tested the sealed system in test #4 and no frost appeared on the fresh foods evaporator and only the top portion of the freezer evaporator had a minimal amount of frost.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Dripping Springs, TX 78620
Robert
Job Details: 03/30/2021
Arrived on job to replace previously diagnosed parts. After replacement test operation. No leaks detected at time of service
We serviced a
KITCHENAID MICROWAVE
Model KBMS1454BSS0
Near Austin, TX 78759
Scott
Job Details: 03/30/2021
"Arrived on site ,replaced push rod . Unit is now functioning as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD602ESS01
Near Austin, TX 78746
Richard
Job Details: 03/30/2021
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Round Rock, TX 78665
Jimmy J.
Job Details: 03/30/2021
Arrived on site for COMPLAINTNOTE:ICE MAKER IS NOT WORKING. Placed in diagnostics and ran ice harvest. Ice harvest would not complete based on the test outcome. Ice maker motor filed. Ran ice box fan and tested good. Removed ice maker and installed new ice maker. Ran water fill test and mold was full of water. No leaks detected. Explained to customer to dump any ice produced by this evening around dinner time and afterwards any ice produced would be safe to use for drinks. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY2
Near Cedar Park, TX 78613
Justin
Job Details: 03/30/2021
"Arrived on site for a refrigerator not making ice. I checked temps and found the FC at 8?F, the RC at 37?F, and the ice box at 15?F. I gained access to the ice maker and found ice in the mold. I found the IM would call for water but not harvest. I also found the IM getting 120V. This indicates a bad IM. The customer agreed and installed the new IM. I then jumped the IM and it was now harvesting and still calling for water. Unit is now working as designed.Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM06
Near Del Valle, TX 78617
Jacob
Job Details: 03/30/2021
Arrived onsite for unit not making ice. Upon inspection. Found that the unit has ice blockage inside the tube. Re moved ice from tube. Also saw that the water line was kinked. Unkinked the water. Tested unit. Unit filled with water. No leaks at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near San Marcos, TX 78666
Andrew
Job Details: 03/30/2021
"Arrived on site to test unit for not dispensing ice. Found yoke threads were stripped preventing dispenser auger from turning. Replaced yoke and motor, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Jarrell, TX 76537
Wesley
Job Details: 03/30/2021
Arrived onsite and tested dryer for not drying well. Found evidence of restricted airflow. According to customer it has been consistently this way since being in the home which may indicate a restriction from in house vent installation. Advised to have vent cleared professionally. Also found thermal seal beginning to snag loose. Corrected issue with factory adhesive. All checks good.
We serviced a
WHIRLPOOL OVEN
Model KODE500ESS05
Near Spicewood, TX 78669
Brandon
Job Details: 03/30/2021
"Arrived on site for customer complaint of upper oven temperature being to hot, I tested unit and found unit is working as designed. Tested good.