Service History 529 - Appliance Express

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Austin, TX 78754

Cliff

Job Details: 08/29/2022

"Arrived on site to diagnose a dryer that is not starting. Found door switch broken and replaced it. Tested unit and found all is functioning properly at this time, but low airflow due to clogged external venting. Advised apartment maintenance of issue and venting will need to be cleaned prior to using unit."

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Leander, TX 78641

Kimo

Job Details: 08/29/2022

Arrived onsite to perform Heating Element - SP W11540964 - Special Project S17304 - PRE-ID Heater Bushing W11537778. After doing so I tested unit and found unit operating as designed no leaks job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Austin, TX 78749

Justin

Job Details: 08/29/2022

Arrived on site for a washing machine that would fill and then do nothing else at the start of the cycle. I put the unit into diagnostics mode and found stored error codes F2E1 for stuck key and F7E1 for basket speed fault. I then tried to manually activate spin and found the motor would hum but the tub did nothing. I manually tried to spin the tub and could feel it catching on something. Upon further inspection I found a long screw fell into one of the holes in the basket and was long enough to hit the plastic tub. This was allowing the unit to lock up and not spin. I removed the screw and found the unit would still hum only. I found the cap bad and replaced it. I tested the unit again and found it now working as designed. Call complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Buda, TX 78610

Leonardo

Job Details: 08/29/2022

Arrived on site to test unit for fan making noise when on. Turned fan on and can hear fan hitting something when turning. Removed unit and found screw hitting removed screw and put a smaller screw test unit and unit test good job complete.

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW1

Near Horseshoe Bay, TX 78657

Gerry C

Job Details: 08/29/2022

"Arrived to inspect no noise from console. I verified the sound was not switched off and a relay could be heard when switching. The unit will require a new UI. No leaks observed during service. Please schedule with CXs other service, ordrng 1 W11319991 (UI Assembly) and 1 SchedulewithSO351919 (Schedule/w 351919)"

We serviced a

MAYTAG MICROWAVE

Model MMV1175JZ00

Near Belton, TX 76513

David Z

Job Details: 08/29/2022

"Arrived on site to diagnose microwave with light stuck on. Tested unit and found hood light will not shut off. Tested keypad and found it good, relay had failed on control board. Ordering new control to resolve. saved tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GZ25FSRXYY2

Near Georgetown, TX 78633

Lou

Job Details: 08/27/2022

"Arrived on site to inspect refrigerator ice maker not dispensing water. Upon further inspection, I found the ice maker had stopped mid-cycle and there was rust on the bottom of the ice box housing. Removed the ice maker/dispenser assembly and found the tray had leaked water I replaced the ice maker and test3d and unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

AMANA RANGE

Model AGR5330BAB3

Near New Braunfels, TX 78130

Andrey

Job Details: 08/27/2022

"Arrived on site to test unit for gas leak, could not test unit do to kitchen is going through a extensive renovation unit is covered and not accessible, customer would like to reschedule for a different date, ; O-emld tckt"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HC2

Near Georgetown, TX 78626

Lou

Job Details: 08/27/2022

"Arrived on site to inspect washer not working. Upon further inspection, I placed the unit in diagnostics and checked error codes and found F7E1 & F7E6. Cleared the codes and continued with testing. The unit filled and drained and when it was supposed to agitate the unit shut down and the display showed the F7E1 error again. I tilted the unit back and found the capacitor had popped as there was grey oil residue on it and the floor. I am ordering the capacitor and scheduled return service for 09/01/22. No water leaks observed during service.; ordrng 1 W11395618 (Capacitor)"

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near New Braunfels, TX 78130

Andrey

Job Details: 08/27/2022

"Arrived on site to test unit for no power, tested unit found ceased drain pump reading and 3 olms, inspected control and found a burn spot, replaced drain pump and control, all functions are back to normal unit is operating as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW3

Near San Marcos, TX 78666

Andrew

Job Details: 08/27/2022

Arrived on site to test unit for acting erratic. Found latch not engaging properly. Also found control doing its own thing at times. Replaced latch and control unable to put into diagnostics. Recommend replacing control. Office to reschedule. ; ordrng 1 W11170317 (Control)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near San Marcos, TX 78666

Andrey

Job Details: 08/27/2022

"Arrived on site to test unit for loud noise, tested unit found when plugging unit into outlet the drain pumps activating but not draining water out, just humming, inspected drain pump found no restrictions and reading 12 olms, inspected control and found burn spot

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Kyle, TX 78640

Andrew

Job Details: 08/27/2022

"Arrived on site to replace previous diagnosed evap motor and fan blade. Verified with customer noise is when fans are running(Ice maker fan and evap motor). Tested unit, unit working as designed. Advised customer unit will make noises while operating and its completely normal. No leaks detected. Job complete."

We serviced a

WHIRLPOOL OVEN

Model WOD93EC0AS04

Near New Braunfels, TX 78130

Andrey

Job Details: 08/27/2022

"Arrived on site to test unit for F2E1 error, tested unit found error still present even after the power was cycled, inspected UI and found a huge dent in UI; ordrng 1 W10864166 (Console)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE104ESS3

Near Georgetown, TX 78633

Lou

Job Details: 08/27/2022

"Arrived on site to inspect dishwasher leaking water. Upon further inspection, I removed the toeplate and found water sitting on the bottom cabinet under the unit (photos). I found water damage to the floor of the cabinets and some damage to the cabinet walls to the left & right of the unit (photos). I advised the customer of my findings. I placed the unit in diagnostics showing error code F9E1-diverter lost position. Cleared the code and continued with testing and found when the motor comes on, water begins to rapidly leak from the diverter housing. Cancelled testing and drained the water from the unit. I removed and replaced the sump/motor assembly and cleaned most of the debris from under the unit and retested. Unit is operating as designed. No water leaks observed at the end of service, job completed."

We serviced a

WHIRLPOOL DRYER

Model WED5100EC2

Near Georgetown, TX 78626

Lou

Job Details: 08/27/2022

"Arrived on site to inspect dryer not taking too long to dry. Upon further inspection, I opened the unit door and pressed the door switch closed and tested the unit. I found the element not illuminating in the back right corner vent. I am ordering the element, thermal fuse, cutoff kit, control and thermostat. Scheduled return service for 09/01/22 to be scheduled with job #352190. No lint observed during service.; ordrng 1 WP3387747 (Element.) and 1 W10909685 (Fuse) and 1 279973 (Cutoff kit) and 1 WP3391914 (Thermostat) and 1 W11525997 (Control)"

We serviced a

KITCHENAID OVEN

Model KODE300ESS02

Near Georgetown, TX 78633

Lou

Job Details: 08/27/2022

"Arrived on site to inspect wall oven lower door issues. I found that inside the outer door glass, liquid had spilled inside and the customer wanted to have it cleaned. I removed the lower door and disassembled the door and cleaned the glass. reassembled and placed the door back on the unit. Job completed."

We serviced a

WHIRLPOOL ICE MACHINE

Model GI15NFRXS0

Near Belton, TX 76513

David Z

Job Details: 08/27/2022

"Arrived on site to diagnose ice machine not making ice. On arrival customer informed me it does make ice, but it's thin and not as much as they had prior. Ran unit and found pumps working well, good flow on chill plate. Chill plate seemed to have an issue getting a good frost pattern. Checked condenser coils and found them completely blocked with dust and fur. Cleared off condenser coils and found it started freezing ice immediately after. Unit appears to be working as designed at this time. If issue repeats we may have the start of a sealed system failure. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ01

Near Temple, TX 76501

David Z

Job Details: 08/27/2022

"Arrived on site to diagnose refrigerator with warm RC Temps. Examined and checked Temps. Found RC at 50, and FC at 20. Examined evap and found only 2 rungs had a frost pattern due to a sealed system failure. Ordering sealed system parts, sealed system tech needed. Office to schedule; ordrng 1 WP2188823 (Evap) and 1 W10309988 (Compressor) and 1 W11506635 (Access Valve) and 1 Wpw10143759 (Drier)"

We serviced a

GE DRYER

Model GTD65EBSJ4WS

Near Georgetown, TX 78633

Lou

Job Details: 08/27/2022

"Arrived on site to inspect dryer starting by itself. Upon further inspection, the customer advised that the unit will turn itself on and the control panel lights begin to flash intermittently. I could not get the unit to duplicate the complaint. I removed and replaced the control and tested and unit is operating as designed. No lint observed during service, job completed."

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near San Marcos, TX 78666

Andrey

Job Details: 08/27/2022

"Arrived on site to replace previously diagnosed control, replaced control, tested unit, unit now functioning as designed, no leaks detected job complete"

We serviced a

MAYTAG WASHER

Model MHW5630HC2

Near Buda, TX 78610

Andrew

Job Details: 08/27/2022

"Arrived on site and replaced control, pressure switch, both valves and drain pump from previous diagnosis. Replaced parts, unit working as designed. No leaks detected. Job complete."

We serviced a

WHIRLPOOL WASHER

Model WTW7040DW1

Near Georgetown, TX 78628

Lou

Job Details: 08/27/2022

"Arrived on site to install previously diagnosed and ordered parts. Due to the inlet hoses leaking, I removed and replaced both water hoses and tested. Unit is operating as designed and no further leaks. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near New Braunfels, TX 78132

Andrey

Job Details: 08/27/2022

"Arrived on site to test unit for not cooling properly, customer was using laser temp reader and stated that RC was reading at 50+ and unit was making loud vibrating noise, customer unplugged unit for 3 days and the sound was gone, exposed evaporator found no ice buildup, what customer is explaining could be a defrost issue, ordering UI, diffuser,and RC/FC thermistor, will determine what parts are needed on return visit office to reschedule ; ordrng 1 W11317276 (Diffuser) and 1 W11518204 (Control UI) and 1 WPW10384183 (RC thermistor) and 1 W11581973 (Wire harness)"

We serviced a

WHIRLPOOL COOKTOP

Model WCE55US0HS01

Near Belton, TX 76513

David Z

Job Details: 08/27/2022

"Arrived on site to diagnose cooktop with damaged or missing knobs. Found 4 knobs had cracked collars, with the metal guide slipped down onto the Valve. Replaced all 4 knobs. Verified valves working as designed. Call complete."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ06

Near Kyle, TX 78640

Andrew

Job Details: 08/27/2022

"Arrived on site and replaced mag, cap and diode from previous diagnosis. Tested unit, unit working as designed. Job complete."

We serviced a

WHIRLPOOL OVEN

Model WOC54EC0HS03

Near Georgetown, TX 78633

Lou

Job Details: 08/27/2022

"Arrived on site to inspect wall oven control panel not responding. Upon further inspection, I found the unit not connected to WiFi. I attempted to place the unit in diagnostics and it failed to respond. Cycled power to the unit and was able to get into diagnostics. I found no error codes. I assisted the customer in setting the WiFi up on the unit. Once connected, tested the unit and it is operating as designed. No mechanical repairs needed at this time, job completed."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HB06

Near New Braunfels, TX 78130

Andrew

Job Details: 08/27/2022

Arrived on site and replaced previously diagnosed control. Unit now working as designed. Job complete.

We serviced a

KITCHENAID MICROWAVE

Model KMHP519ESS06

Near Georgetown, TX 78633

Lou

Job Details: 08/27/2022

"Arrived on site to inspect door noises. Upon further inspection, I tested the door functions and found it operating as designed. Customer advised the door, when opening, would make a grinding noise, but has since stopped. I didnt find any signs of the door rubbing on the chassis. Customer advised the turntable is making an unusual noise as well. I tested the unit with a cup of water and found the turntable motor making a stress/clicking noise. I removed the glass turntable and retested and it continues to make the noise. I am ordering the turntable motor and scheduled return service for 09/02/22. ; ordrng 1 WPW10466420 (TT motor)"

We serviced a

UNKNOWN VENTHOOD

Model UXT5536AAS3

Near Georgetown, TX 78628

Lou

Job Details: 08/27/2022

"Arrived on site to inspect venthood missing the damper. Upon further inspection, I checked the venthood venting area in the cabinet and found no vent cover and no damper. Customer advised they have notified the builder of the issue. I advised that I can only install the damper and not the vent cover. I installed the damper and showed the customer where the vent needed to be sealed off before the vent cover is installed (photos). Once I had the damper installed, I tested its functions and it is operating as designed. Job completed."

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Mustang Ridge, TX 78610

Andrew

Job Details: 08/27/2022

"Arrived on site to test unit for not heating. Found unit not spinning correctly. It was pulsating. Replaced timer and motor and unit now spinning properly. Found vent thermistor was not good. Replaced thermistor, unit working as designed. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ0B

Near Kyle, TX 78640

Andrew

Job Details: 08/27/2022

Arrived on site to test unit for not cooling properly unless set to max cool. When set to anything otherwise FC will defrost all food. Compressor extremely hot and pulling .4amps. Frost pattern ideal. Recommend replacing compressor. Needing 2hrs and SS tech on return visit. Customer would appreciate repair asap as only refrigerator in home and medically need meds cooled. Needing R600A/SS repair. Office to reschedule.; ordrng 1 R600A/SSRepair (R600A/SS Repair)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Niederwald, TX 78640

Andrew

Job Details: 08/27/2022

Arrived on site to test unit for no ice production. Found ice maker responding to diagnostics. Ice maker fill tube is frozen over. Water pressure correct at 55psi. Recommend replacing main inlet valve as valve is weepinG; ordrng 1 WPW10238100 (Main inlet valve)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF510PAYS6

Near Temple, TX 76502

David Z

Job Details: 08/27/2022

Arrived on site to diagnose dishwasher not powering on or running. Asked customer if unit was on a switch. Tested switches in the kitchen and found dishwasher switch flipped off. Switched on and found unit working as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model ET9FTTXLQ10

Near Georgetown, TX 78626

Lou

Job Details: 08/27/2022

"Arrived on site to inspect refrigerator not cooling. Upon further inspection, I found the unit unplugged and customer advised that the compressor was extremely hot. I plugged the unit in and found the compressor failed to come on. Tested the start device and found it bad. I installed the new start device and tested and unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Temple, TX 76502

David Z

Job Details: 08/27/2022

"Arrived on site to diagnose washer that was tripping breaker when spinning most cycles. Checked moyor windings and found 4.7 ohm measurements, which is in line with the 1/3 hp motor. Checked capacitor and found readings of 40 nf. Replaced capacitor. Ran a rinse and spin / drain and spin both with towels and found no issues present. Unit is on a ground fault breaker as well. Advised customer to run unit to a non ground fault outlet if issues continue. Unit working as designed and in spec at this time. Call complete."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near New Braunfels, TX 78132

Andrey

Job Details: 08/27/2022

"Arrived on site to replace Heating Element - SP W11540964 - Special Project S17304, replaced heater, tested unit,unit now functioning as designed no leaks detected job complete"

We serviced a

WHIRLPOOL OVEN

Model KGRS505XSS05

Near Austin, TX 78704

Wesley

Job Details: 08/26/2022

Arrived onsite for failed lower oven and found failed ignitor. Repaired by replacing ignitor. Unit is now operating as designed. Advised customer on repair. All checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Georgetown, TX 78628

Lou

Job Details: 08/26/2022

"Arrived on site to inspect refrigerator ice maker and dispenser not working. Upon further inspection, tested the ice dispenser and it failed. I inspected the harness at the bottom left corner of the FC door (photos) and found the harness wires broken

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM02

Near Georgetown, TX 78633

Paul

Job Details: 08/26/2022

JM: Arrived onsite to inspect refrigerator having trouble making ice.I found that the ice bin had very small ice cubes. I also found that in the ice maker there where ice cubes that were not properly harvested and were stuck up in the ice maker.I tested the water dispenser and it dispensed water at a very low pressure. I placed a filter bypass and the water pressure returned to normal. The ice maker is making poor ice cubes and the fill tube is leaking due to low pressure. R/R both the reservoir and the water filter and tested. Operational test good. Water pressure returned to normal. No leaks observed during service. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Leander, TX 78641

Kimo

Job Details: 08/26/2022

Arrived onsite to install previously diagnosed parts. Upon arrival I installed new door and nameplate. Unit operating as designed. Job complete.

We serviced a

KITCHENAID MICROWAVE

Model KEMS309BSS01

Near Georgetown, TX 78628

Lou

Job Details: 08/26/2022

"Arrived on site to inspect wall oven/microwave combo unit not working. Upon further inspection, I found the unit non responsive and the breaker turned on. I pulled the unit out and tested the control panel harness and it is good. I tested the main control for voltage and found only 122V. Tested incoming voltage to the transformer and found none. I tested incoming voltage at the wall and found between the L1 and L2 (red & black wires) 122V and there should be approximately 220V. I advised the customer of my findings and recommended they have an electrician look at the breaker and the outlet and once the issue is repaired and they still dont have power to the unit to contact our office and schedule service. Unit breaker left turned off for safety, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM14

Near Georgetown, TX 78633

Paul

Job Details: 08/26/2022

"JM: Arrived onsite to inspect refrigerator leaking water from water filter housing. I found that the unit is leaking water when dispensing water from the filter housing. Housing needs to be replaced. R/R housing and tested unit. Operational test good, no leaks observed during service. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model JS42PPFXDA

Near Leander, TX 78641

Kimo

Job Details: 08/26/2022

Arrived onsite for refrigerator that had leds out in both Sections. Upon inspection I found that in the freezer the was a led harness connector that had a loos pin I replaced the control and tested the unit and found the freezer section working now. I did the sam on the refrigerator side and found the same with the same Renaults after repenting the connector.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Leander, TX 78641

Vincent

Job Details: 08/26/2022

Arrived on site to inspect refrigerator and work area. I found that the water line hinge to the dispenser was making a slight noise. After replacing the line the unit is operating as designed. No leaks were found during service. Job complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTM354ESS2

Near Austin, TX 78737

Leonardo

Job Details: 08/26/2022

Arrived on site to test unit for unit leaking. Test unit and found unit leaking from float housing. Secured housing correctly test unit and unit test good job complete.

We serviced a

WHIRLPOOL OVEN

Model GBD307PRB01

Near Belton, TX 76513

David Z

Job Details: 08/26/2022

"Arrived on site to diagnose oven with bad broil element. Examined unit and found the upper broil element had burnt and ruptured, causing failure. Examined other elements and found no damage to them. Replaced element and tested. Verified unit working as designed. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM01

Near Dripping Springs, TX 78620

Luis

Job Details: 08/26/2022

"Arrived on site for cooling complaint. Per customer they had to power cycle to get unit to cool down,at time of visit unit not running,ran diagnostics all test passed,after exiting diagnostics unit started cooling down. Checked temperature in freezer section reading 5? and slowly dropping diagnosed unit will need a new main control.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ03

Near Hutto, TX 78634

Cliff

Job Details: 08/26/2022

Arrived on site to diagnose a refrigerator that is not producing ice. Found broken wire in icemaker harness and repaired wiring. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JS1

Near Kempner, TX 76539

Tyler

Job Details: 08/26/2022

Arrived on site for range showing f1e0 error on display.

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC5

Near Austin, TX 78738

Justin

Job Details: 08/26/2022

"Arrived on site for a washing machine not filling nor draining. On arrival the customer stated that the real issue is the water only tricked out when trying to fill. I put the unit into diagnostics mode and found stored error codes F8E1 for long fill, F0E3 for overload, F2E1 for stuck key. I cleared the error codes. I then manually activated the valves and found the cold valve dripping in and the hot valve with slow flow. I gained access to the valves and found them bad. I installed the new housing and then test the unit. I found the unit now working as designed with no leaks present at the end of service. Call complete."

We serviced a

WHIRLPOOL OVEN

Model GBS307PDS4

Near The Hills, TX 78738

Leonardo

Job Details: 08/26/2022

Arrived on site to test unit for oven not working. Test unit and found bad thermal fuse. Replaced thermal fuse. Test unit and unit pre heated correctly job complete.

We serviced a

WHIRLPOOL MICROWAVE

Model KOCE500ESS11

Near Cedar Park, TX 78613

David S

Job Details: 08/26/2022

Arrived on site for microwave combo not having power. I inspected the unit and work area. I gained access to the console and found no power being sent to the console. I tested power to the unit and found the unit is dropping neutral. I gained access to the junction box and found the neutral loose. I also found the hard line doesnt have a dedicated neutral to it. I advised the customer if the problem happens again they will need to have a 4 wire hard line wired in at the wall. I called techline and spoke to Chris. Job complete.

We serviced a

WHIRLPOOL DRYER

Model MED6630HW0

Near Austin, TX 78756

Matthew

Job Details: 08/26/2022

"Arrived onsite for dryer making noise when in use. Upon arrival inspected unit. Starting unit and noise began immediately. Disassembled unit and found failing drive components, pulley and rollers were warped. Used kit to replace wheels, pulley, and belt. Tested unit and unit is functioning properly. No noise at this time. Job complete"

We serviced a

WHIRLPOOL FREEZER

Model WRF757SDHZ03

Near Manor, TX 78653

Matthew

Job Details: 08/26/2022

"Arrived onsite for unit still having condensation dripping. Upon arrival inspected unit. Found silicon had no effect. Called tech line for assistance. Tech Chris recommend unplugging condenser fan and running test 4. Allowing unit to run 15 minutes and checking for heat on the center divider/ mullion. Provided SR#7734454809. Ran test and failed. Called tech line back for results. Whirlpool will contact customer. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5VHEXTB01

Near Leander, TX 78641

Kimo

Job Details: 08/26/2022

Arrived onsite for refrigerator that is freezing items in the refrigerator section. Upon inspection I found that the diffuser was good not leaking. I turned the knob on the thermistor to the off position and it did nothing. I installed new thermistor and found that the unit is operating as designed. Job complete.

We serviced a

WHIRLPOOL COOKTOP

Model WCE55US0HS01

Near Jarrell, TX 76537

Gerry C

Job Details: 08/26/2022

Arrived to inspect no operation. I verified the unit would not operate and inspected the electrical supply. No voltage was present to the unit on either L1 or L2 and testing between neutral and ground showed no continuity as well. The CX will need to contact the builder or qualified electrician to correct the issue prior to any further service. I did find the supply would work if the circuit breaker marked oven was switched on.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS00

Near Austin, TX 78750

David S

Job Details: 08/26/2022

Arrived on site for filter housing not closing. I inspected the unit and work area. I found the latch broken. I replaced the filter housing and secured it to the cabinet. I tested the water dispenser and found it working properly. Job complete.

We serviced a

WHIRLPOOL OVEN

Model KEMS379BSS00

Near Austin, TX 78737

Leonardo

Job Details: 08/26/2022

Arrived on signs to test unit for upper oven not heating. Test unit and found and control board and bad broiler element and bake element.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Kyle, TX 78640

Andrey

Job Details: 08/26/2022

"Arrived on site to test unit for no ice production, tested unit found RC ice maker is turned off and FC ice maker working good, turned RC ice maker on, ran fan, harvest and water fill test, all passed , advised customer to replace water filter, job complete"

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LS2

Near Jarrell, TX 76537

Gerry C

Job Details: 08/26/2022

Arrived to inspect door issue. The hinges were rough and the door assembly was not fully tightened during assembly. I removed and replaced the hinges and corrected the other door issues. Operational test good.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Austin, TX 78731

Scott

Job Details: 08/26/2022

"Arrived on site replaced element , ran diagnostics per whirlpool specs. No water leaks detected. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS05

Near Leander, TX 78641

Kimo

Job Details: 08/26/2022

"Arrived onsite for refrigerator that is freezing in the back of the refrigerator section and it also makes a buzzing noise at times. Upon inspection I found some frost/ice buildup on back of refrigerator section I am ordering 1x evap cover, up further inspection I found that the right door gasket is torn in the upper right corner if viewed from the inside of the door. Im ordering the door gasket as it could cause moisture/condensation. Later bow the line. Customer stated that they will have fridge ready for us upon next visit, cx set temps in refrigerator slightly higher to. Compensate for the Freezing. Office to reschedule.; ordrng 1 W11610999 (COVER-EVAP) and 1 W10917313 (GASKET-DOR)"

We serviced a

WHIRLPOOL WASHER

Model MVW7230HW0

Near Dripping Springs, TX 78620

Justin

Job Details: 08/26/2022

"Arrived on site for a washing machine that will make an abnormal noise at the last minute of the cycle. On arrival the customer stated the unit will complete the spin and drain fine with no noise, but right at the end of the cycle for about a minute a strange noise starts. They found it to be almost as if a card was in bike tire spokes. I then put the unit into diagnostics mode and found stored error codes F6E3 ACU communication error , F0E4 for spin limit by water temp, and F8E6 for water hazard. I cleared the error codes. I then ran a diagnostics cycle and manually activated each component to find them working as designed with no abnormal noise. I gained access to the bottom o the unit and found the screw that holds the stator/rotor in missing. I replaced it with personal stock. I found no other issue on the unit. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near The Hills, TX 78738

Luis

Job Details: 08/26/2022

"Arrived on site. Removed damaged deli door and deli ui,installed new door that included deli control."

We serviced a

WHIRLPOOL DISHWASHER

Model KDPM604KPS0

Near Austin, TX 78702

Joe Z

Job Details: 08/26/2022

"Arrived onsite for unit turning on and off. Upon arrival ran diagnostics and got F8-E3 low water , suds, air in pump. Cleared codes and ran test cycle. Test passed. Ran a normal cycle and unit operated correctly. Ui is responding and all components are operating correctly. Rebooting control and clearing codes has taken care of the issue. Could have been just an oversuds condition . No leaks present at this time. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Austin, TX 78723

Joe Z

Job Details: 08/26/2022

Arrived onsite for top rack not coming out/stuck. Upon arrival inspected unit and found upper rack adjuster wheels have failed. Need to replace adjusters. Replaced upper rack adjusters and test unit. Upper rack now slides in and out correctly. No leaks present at this time. Job complete

We serviced a

AMANA DRYER

Model NED4655EW1

Near Austin, TX 78730

David S

Job Details: 08/26/2022

Arrived on site for dryer not tumbling. I inspected the unit and work area. I found the belt fell off the pulley in transit. I reset the belt and pulley. I reassembled the unit and tested it. It is now working as designed. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Austin, TX 78754

Matthew

Job Details: 08/26/2022

Arrived onsite to replace unit heating element per Whirlpool service Special Project S17304 . Replaced element and tested. Unit is functioning properly. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL OVEN

Model KFGD500ESS04

Near Round Rock, TX 78681

Vincent

Job Details: 08/26/2022

"Arrived on site for range, inspected unit and work area. CX complaint was unit not responding to the bake button on lower oven. Tested unit and no feed back. I replaced the panel and tested. Unit is now operating as designed. Job completed"

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FS2

Near Austin, TX 78723

Joe Z

Job Details: 08/26/2022

Arrived onsite for GETS HOT EVEN WHEN TURNED OFF. Upon arrival unit is unplugged. Restored power to the unit and unit remained off on all cooktop burners and oven. Tested each burner and oven and all operate correctly when turned on and off. Cannot duplicate the issue. Job complete

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW2

Near Austin, TX 78757

Matthew

Job Details: 08/26/2022

Arrived onsite to replace previously diagnosed parts. Replaced valve. Cleared water lines for customer. Tested unit and unit is functioning properly. No leaks present at this time. Job complete

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near Austin, TX 78736

Kevin

Job Details: 08/26/2022

"Arrived on site and replace drain pump and control board, after replacement washer will now complete a diagnostic cycle, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GZ25FSRXYY7

Near Leander, TX 78641

Vincent

Job Details: 08/26/2022

"Arrived to inspect refrigerator leak. Upon inspection I found a cracked drain pan. The crack was right next to the drain tube causing the pan to leak immediately. After replacing the drain pan, the unit operates as designed. No other leaks were found during service. Job completed."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Austin, TX 78758

Matthew

Job Details: 08/26/2022

"Arrived onsite to replace previously diagnosed parts. Replaced UI, latch and bezel. Tested unit and unit is now functioning properly. Job complete"

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HZ2

Near Austin, TX 78724

Joe Z

Job Details: 08/26/2022

Arrived onsite for The inspector noted the stovetop isnt-heating at the right temperature and the middle burner isnt working. Upon arrival test all 5 cook top burners. The 4 corner burners operate correctly. Found the middle burner only portions of the burner would light. Found debris in ports of the burner. Cleared debris and test burner. Burner now operates correctly . Test the oven by preheating to 350. Oven reached 350. Began to watch cycle. Cycled down to 344 then up to 362. Unit averaged 353.unit is operating as designed. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS311SDHM08

Near Austin, TX 78723

Joe Z

Job Details: 08/26/2022

"Arrived onsite to install previously diagnosed parts. Installed control, harness, and thermistor. Test unit and heater now energizes. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Leander, TX 78641

Kimo

Job Details: 08/26/2022

Arrived onsite for dishwasher not washing. Upon arrival I ran diagnostics and found that the wash motor would not turn on. I replaced the Sump&motor and tested unit and found unit operating as designed. Job complete no leaks.

We serviced a

KITCHENAID DISHWASHER

Model KDTE234GPS0

Near Austin, TX 78756

Wesley

Job Details: 08/26/2022

"Arrived onsite for dishwasher not cleaning well, found debris in the spray arms and determined the dishwasher needed some routine maintenance, removed debris from filter and spray arms nibs. provided links to purchase dishwasher magic and afresh tablets. Advised that after using dishwasher magic if the cleaning performance did not improve, an overhaul of the pump and the heater

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT5498ZDM04

Near Manor, TX 78653

Cliff

Job Details: 08/26/2022

Arrived on site to replace previously ordered parts for refrigerator. Replaced light switch and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM07

Near Austin, TX 78754

Scott

Job Details: 08/26/2022

"Arrived on site , found new door missing cup on hinge side and over insulation in hole . Will need to reorder FZ door . Call to set return. ; O-emld tckt"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Austin, TX 78754

Matthew

Job Details: 08/26/2022

Arrived onsite to replace previously diagnosed parts. Replaced door gasket. Notified customer to give minimum 3 hrs before use to allow unit adhesive to dry. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Lockhart, TX 78644

Andrey

Job Details: 08/26/2022

"Arrived on site to replace Heating Element - SP W11540964 - Special Project S17304, replaced heater, tested unit, unit now functioning as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Georgetown, TX 78628

Lou

Job Details: 08/26/2022

"Arrived on site to inspect refrigerator temps. Upon further inspection, I found the RC section at approximately 54 degrees and the FC section still cooling properly. I found the deli control not operating and inspected the control and harness and found all five wires of the harness broken (photo). I found the RC evap drip pan badly warped and the evap motor harness will need to be replaced. Also found both RC doors badly sagging causing the gaskets to be gapped and allowing warm air inside the RC section. I advised the customer of the issues found and advised of the parts needed to complete repairs (deli harness, hv control, UI, RC evap motor harness, drip pan, etc) and had them read the disclaimer provided by management and recommended they purchase a new unit due to the repairs not being cost effective with the possibilities of future issues that cant be resolved. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KFCS22EVMS4

Near Austin, TX 78737

Justin

Job Details: 08/26/2022

Arrived on site for a refrigerator leaking water from the bottom. I checked temps and found the FC at 9?F when set at 3?F and RC 42?F when set to 45?F. Upon further inspection I found a sheet of ice on the bottom of the FC. I gained access to the back of the unit and found the drain tube completely clogged. I cleared both and the unit was now as designed. Call complete.

We serviced a

WHIRLPOOL DRYER

Model WGD6620HC3

Near Austin, TX 78746

Scott

Job Details: 08/26/2022

Arrived on site for unit controls locking up . Found safety lock was on . Unlocked unit . Ran diagnostics and got no error codes . Ran diagnostics test all checked normal. Customer also wanted to me to test steam refresh . Tossed couple face cloths in and all checked normal. No gas leaks detected at time of service. No lint build up. Job complete

We serviced a

KITCHENAID ICE MACHINE

Model KUIC18NNTS3

Near Austin, TX 78738

Luis

Job Details: 08/26/2022

"Arrived on site for no ice. Removed cover found broken grid cutter wire,ran diagnostics all test passed good frost formation on evaporator plate. Replaced grid cutter assembly.

We serviced a

WHIRLPOOL DRYER

Model MEDX655DW1

Near Austin, TX 78745

Kevin

Job Details: 08/26/2022

"Arrived outside and found PTS switch has fallen into control panel fa?ade. Removed fa?ade and switch did not break and will reset into place. If issue happens Switch may needto be replaced

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ00

Near New Braunfels, TX 78130

Andrew

Job Details: 08/26/2022

"Arrived on site to test unit for no ice production. Found ice maker responding to diagnostics and valve opening. Found full tube was frozen over. Water pressure is correct at 60psi. Valve not showing any signs of weeping. Customer stated they recently had water pressure issue that were corrected. Removed obstruction, unit working as designed. No leaks detected. Job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204KPS0

Near Austin, TX 78737

Leonardo

Job Details: 08/26/2022

Arrived on site to test unit for unit not starting. Test unit and found unit not seeing latch door closed. Replaced latch test unit and unit still not working. Control board is not reading latch. Ordering new control board office to reschedule ; ordrng 1 W11462460 (Control board)

We serviced a

WHIRLPOOL DRYER

Model WED6620HW2

Near Austin, TX 78751

Matthew

Job Details: 08/26/2022

Arrived onsite for dryer not turning on and giving 6/1 error codes. This is the second time this has occurred. Called tech line for assistance. Provided SR#7734448572. Ran voltage checks to insure proper voltage and dc voltage to UI. All checks good UI receiving constant 13vdc. Tech recommended replacing console as defective. Replaced console and tested. Unit is now functioning properly. Job complete

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Austin, TX 78737

Leonardo

Job Details: 08/26/2022

Arrived on site to replace heating element due to special project. Replaced element test unit and unit test good job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM06

Near Lampasas, TX 76550

Tyler

Job Details: 08/26/2022

Arrived on site for refrigerator. Upon arrival confirmed complaint customer had with doors. Found outter liner separating on door and causing gap in metal when shutting and leading to potential bodily injury. Will need office to reschedule once availability of doors is known.; ordrng 1 W10638684 (Rc door stainless) and 1 W10638683 (Fc door stainless)

We serviced a

WHIRLPOOL RANGE

Model WEG515S0LS1

Near Austin, TX 78702

Wesley

Job Details: 08/26/2022

Arrived onsite and repaired unit by replacing the power cord. Unit is now operating as designed. All checks good.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Austin, TX 78745

Kevin

Job Details: 08/26/2022

"Arrived on site and replaced heating element per service pointer W11540964, dishwasher is now operating properly, job complete"

We serviced a

KITCHENAID OVEN

Model KEBC107KSS03

Near Georgetown, TX 78633

Paul

Job Details: 08/26/2022

"JM: Arrived onsite to inspect oven w/ very dim UI, powering off, buzzing. I found that the Main control was getting power but not working properly. Main control needs to be replaced. The control need to be repaired. I am ordering the repair. I am taking the control with me to have it rebuilt. There are two screws left in the unit that go to the board; ordrng 1 8301915 (Control rebuild)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Round Rock, TX 78681

Vincent

Job Details: 08/26/2022

"Arrived on site to install previously diagnosed parts, inspected unit and work area. Installed new sump and motor. Tested unit in a diagnostics cycle and was still intermittent powering the motor. ITested voltage coming out from control to the motor and it was good. Theres a break in the harness somewhere. Im ordering the harness and returning with the control and sump and motor. No leaks where observed during service. Office to reschedule to return on 09/02/22 AM ; ordrng 1 W10906426 (Control) and 1 W11227372 (Harness) and 1 W11025157 (Sump & motor)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS08

Near Hutto, TX 78634

Cliff

Job Details: 08/26/2022

Arrived on site to diagnose a microwave with a light not turning off. Found relays in control shorted and replaced control. Tested unit and found all is functioning properly at this time.

We serviced a

JENN-AIR MICROWAVE

Model JMW2430DS02

Near Austin, TX 78732

David S

Job Details: 08/26/2022

Arrived on site for the oven console showing f2e1 stuck key error constantly. I inspected the unit and work area. I reset the outside breaker for the unit and still found the error returning. I removed the console and unplugged and replayed everything back in. I found the error still returning. The left side of the console is not responsive but the right side is. The left side control has failed and the console needs to be replaced.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Red Rock, TX 78662

Andrey

Job Details: 08/26/2022

"Arrived on site to replace Heating Element - SP W11540964 - Special Project S17304, replaced heater, tested unit, unit now functioning properly, no leaks detected job complete"