"Arrived onsite for Oven Odor and Smells . Upon arrival inspected unit and found DO NOT USE TAG from gas company with gas supply valve shut off. Checked for gas leaks with electronic sniffer at all4 cooktop burners as well as oven . No leaks were present. Pulled unit from wall to check supply hose,connectors and valve. Sniffer Found leak coming from valve area. Used bubble leak detector to pinpoint leak. Found leak at tubing connector between valve and regulator. The connector was not secure. Secured tubing connector and test unit with bubble leak detector. Unit is no longer leaking. Test unit by preheating oven to 350. Unit operates as designed. Job complete"

"BT arrived on site to inspect range. I checked all gas connections with bubble leak detector and found no leaks. Further discussion with CX said leak came while using bake setting and during heavy use. I found the air shutter on bake element to be adjusted incorrectly causing a incorrect gas mixture. This also causes a loud sounding bake burner due to the very lean air/fuel mixture. I adjusted the air valve and and now the burner is quiet and efficient with no use of excess gas. After adjustment, I tested with bake and all burners running simultaneously and there was no raw gas odor. I advised the CX to always utilize the vent fan during any operation. No gas leaks detected during service."

Arrived onsite to install previously diagnosed parts. Replaced right side RC door hinge. Unit is operating as designed. Verified ice bin is full per previous visit. No leaks present at this time Job complete

Arrived on site for refrigerator leaking from filter housing. Upon arrival confirmed issue. After further testing I found filter head not sealing to filter correctly. Replaced head asm and tested unit. Found no leaks and unit functioning as designed. Call complete

"Arrived on site to inspect dishwasher not cleaning properly. Upon further inspection, the customer handed me a spring that had fallen out of the dispenser and advised the unit is not cleaning their dishes well and is leaving soap at the end of the cycle. I found an unused detergent pod in the dispenser and removed it. I placed the unit in diagnostics showing no error codes. Continued with testing and monitored the amp draw to the components. I found the unit operating as designed minus the dispenser. I found suds at the end of testing as well. I removed and replaced the dispenser and retested and unit is operating as designed. I made recommendations for use and care, as well as, detergent and rinse aid use. No water leaks observed during service, job completed."

Arrived on site to replace heating element from special project. Replaced element test unit and unit test good job complete.

Arrived on site to test unit for not light. Test unit and found wire disconnected. Also found breaker for range is also attached to the disposal. Advised customer Whirlpool recommens the unit to be in its own dedicated circuit.

Arrived on site to replace console. Replaced console test unit and unit still not working. Unit giving F1E6 still called Techline and they advised to get electrician to check unit under a load. Everything has been replaced at this time SR#7734616370

Arrived on site to test unit for temp not being correct. Replaced sensor and showed customer how to calibrate the unit. Customer will use the unit to make sure it working correctly. Job complete.

"Arrived on site and Customer is still experiencing water dripping down the front fa?ade of the icemaker box. Set refrigerator into a diagnostic cycle and found saved error code E2 on test 56. Ran 57 and icemaker dispensed properly, ran test 45 and it filled properly. Spoke with techline and they recommended replacing dual valve in fresh food ceiling. If issue continues tech line will need to be contacted on every visit moving forward 7734613625."

"Arrived on site for no ice in fresh food compartment icemaker. Ran diagnostics E5 error code diagnosed a defective thermistor on icemaker,replaced icemaker,power cycled unit ran icemaker test passed,icemaker ran harvest test and filled with water"

Arrived onsite for ice maker not functioning. Upon arrival inspected unit. Found not power to unit. Notified customer that a power supply would be needed to insure a good repair can be made. Customer will need reschedule when power is restored.

Arrived onsite for front burners not igniting properly. Upon arrival inspected unit. Found delayed ignition with 3 front burners. Upon further inspection found front center burner cap was on left front burner and vice-versa. Switched caps and center burner ignites without error. Right and left front burners needed adjustment to allow better flow. Made Burner adjustment and now all burners are igniting properly. Invited customer to test. Customer was satisfied. Job complete

"Arrived onsite for a washer that is Not completely filling with water, flashing sensing, doesn't agitate, then drains the water. Upon inspection I found that the unit would not let me get into diagnostics mode. Upon further inspection I found that all harness connections in the unit were good. I found that the drain hose was not in a standpipe and was laying on the ground and as the unit would fill with water a Siphon would be created and the unit would not fill properly causing the issue. I Adjusted the hose and tested unit in diag mode and found the unit operating as designed. Job complete."

Arrived onsite for washer that wont Agitate. Upon arrival I put unit into diagnostics mode and ran cycle and found that the unit was not agitating properly. I check the shit actuator and found that it was not connected to the cam arm. I replaced it and tested unit and found unit operating as designed. No leaks found. Job complete

Arrived to install previously diagnosed. Upon arrival I installed new con and ui. And when to test unit and found that the unit burnt up the new control. I removed the new control and installed the old one same with the ui. Upon further inspection I found that the was some damage to the harness inside the chassis where we can not reach to repair due to a lighting strike. Did not collect dance due to these factors. Job complete.

"Arrived onsite to inspect washer not spinning during some cycles. Placed unit into diagnostics and Ran a test cycle. Unit went into a spin cycle during test. I went into settings and the unit was set to no spin when set to color cycle. I ran a color cycle. Operational test good, light suds during test. Advised CX on detergent use. No leaks observed during service. Call complete."

Arrived onsite to inspect microwave not heating. I tested the capacitor and it was good. I volt tested the harness to the transformer and it read 120. I ohm tested the magnetron and it read as good. Tested unit with power and unit is still not heating properly. Retested magnetron and now it is not reading properly. Magnetron is bad. R/R magnetron and tested. Operational test good. Call complete.

Arrived onsite for a refrigerator with the ice sticking in the chute and the water dispenser dropping. I found the ice door not sealing correctly causing moisture to build up in the chute and ice to stick to the sides. I found the water dispenser tube not clipped in correctly allowing water to siphon out of the tube after dispensing water. I replaced the ice door and corrected the tube. I went over ice use and dumping the bin after two weeks if all the ice hasnt been used with the customer. Call complete.

"JM: Arrived onsite to install previously diagnosed and ordered parts. R/R control and tested. Ice maker harvested and filled with water. Operational test good, no leaks observed during service. Call complete."

Arrived onsite for refrigerator freezing upper shelf. On inspection the freezer was 9? and the refrigerator was 44? tested the RC thermistor and it was 5.7K= 46? actual was 44? FC 14.7k=13? actual was 9? tested the damper it was operating as designed. Squared the chaise of the unit. Set the defrost to ever 8 hrs. Temps are set FC 0 RC 37. CX will call if the unit still having issue. No water leaks detected during the inspection

"Arrived onsite for dishwasher not drying. On inspection found The unit had no rinse agent,explained to CX how the new dishwasher do not dry like the old unit did and that rinse agent helps dry dish and help dispense the water off the walls of the dishwasher. No leaks detected during time of service."

"Arrived on site for dryer, inspected unit and work area. CX complaint was that the dryer had zero heat. Inspected dryer and unit failed vent test. Advised CX to get vents cleaned. Opened dryer and found thermal cutoff open; ordrng 2 W10900067 (Cut off)s"

Arrived on site to test unit for not cooling in RC department. Tested thermistors in diagnostics and directly from connections and got same readings at 67 degrees. tested FC thermistors and were also in range at control and directly from connections. RC temps were 67 degrees and fc temp was 22 degrees but ice bin was full and not melted. All air flow fans working as designed. In service test 40 found everything working as designed. Spoke with Techline with finding and advised to replace compressor and tap into lines to get better readings. Ordering recommended parts from rd home along with precautionary parts. 1 W11099748 (FC evap) and 1 W11592010 (Compressor) and 1 W11109499 (Non-UV drier) and 1 W11575001 (3-way valve) and 1 W11443923 (Suction tube) and 1 W10735062 (Process tube) and 1 W11533212 (Control kit)

Arrived on site for freezer leaking. Upon arrival confirmed confirmed issue but also found unit not cooling. Customer stated ui lights stoped working. After further testing I found ui control box had large burn mark. Found stable power connection and no resistance failures with heater or compressor. Based on customer observation prior to issue its possible unit had defrost issue before failure. ; ordrng 1 W11496873 (Control box) and 1 WPW10383615 (Thermistor (evap)) and 1 WPW10384183 (Thermistor (rc))

Arrived on site to test unit for unit not washing. Test unit and found bad sump and motor. Ordering sump and motor ; ordrng 1 WPW10605058 (Sump and motor)

Arrived onsite and replaced latch for unit responsive but unable to start cycle. Symptom unchanged. Ordering control and drain pump to repair. Unable to access error code translation using available tech sheets. ; ordrng 1 W11626074 (Control) and 1 W11399437 (Pump)

Arrived onsite and found unit is having UI glitching. Customer had already power cycled unit. Ordering the UI to repair. ordrng 1 W11600630 (Console)

"Arrived onsite for Not Cooling - Both Sections. Upon arrival inspected unit and found evaporator covered in ice. Ran diagnostics and all fans, compressor and sensors checked out good. Forced heater and will not energize. Need to order control, ui, heater, harness, ice maker; ordrng 1 W11405276 (Harness) and 1 W11449482 (Control) and 1 W11169239 (UI) and 1 W11546610 (Heater)"

"Arrived on site to diagnose standalone freezer that is no cooling. Customer said unit started making noise and stopped cooling. Ran unit and could hear the compressor scraping and what sounds like a bearing banging around / rolling around inside the compressor. Compressor has failed. ordrng 1 216894100 (Compressor) and 1 297311300 (Evaporator) and 1 TJ90SF8404 (Non WP access Valve) and 1 Wpw10143759 (Drier)"

Arrived onsite to replace previously diagnosed parts. Replaced sump and motor assembly and OWI sensor. Tested unit and found unit leaking. Inspected and found tub is dented in rear ( took pics) weld joint is broken and is leaking. Took pic of area. Will need to order and replace tub. Customer will be reaching out to KitchenAid to see if anything can be expedited ; ordrng 1 W11409866 (Tub) and 1 W11537778 (Heater) and 1 2hr (2 hr)

Arrived onsite for a range that is not sparking. Upon inspection I found that the harness was damaged.I am ordering a harness ; ordrng 1 W11454287 (HARNS-WIRE)

Arrived onsite for dishwasher with no power. On inspection found that the breaker was tripped. I put the unit into diagnostics mode and found that water was turn off. Turn on water started test over and the pumps were caveating and no water was present in the dishwasher. Turn the unit off. Ordering parts. No water leaks detected during service.; ordrng 1 W10876537 (Drain pump) and 1 W10888591 (Pump assembly) and 1 W11175771 (Water inlet valve) and 1 WPW10195039 (Overfill switch) and 1 WPW10346525 (Overfill float)

Arrived on site to diagnose refrigerator that isn't dispensing ice or water. Tested unit and found the paddle switch is barely making contact and has to be forced hard to get it to dispense. Ordering new paddle assembly to resolve ; ordrng 1 W10853387 (Dispenser Pad)

"Arrived on site to diagnose oven that has unresponsive console. On arrival found unit stuck in powering up state. Power cycle does not resolve, attempted numerous times. Unit needs new console to resolve due to failed console. Customer has 2nd year builder warranty with Coventry homes, will need to contact WP for concession per SP. ; ordrng 1 W11296171 (Console)"

Arrived on site for Lights not working. I inspected the unit and work area. I found The upper switch not connected. I reconnected the switch and power cycled the unit. I still found no lights. I tested the bottom switch and found it working as designed. I found only 30 vac to the switch. I am ordering the hv control. The office will reschedule when we have eta on the parts.; ordrng 1 W11302062 (Hv control) and 1 W11233638 (Led control)

Arrived on site to possibly install previous diagnose parts. I replaced the dispenser. I found the unit already has the insulating shield. I ran the dishwasher and heard the grinding noise when the upper two rows are activated. I pulled the third row and spun the gears. I could hear some unusual noise coming from the assembly I am ordering the third row assembly. The office will reschedule when we have eta on the parts.; ordrng 1 W10830523 (Manifold third row) and 1 W10831864 (Third row jet tubes)

"Arrived on site for refrigerator, inspected unit and work area. CX complaint was that unit had power, but not cooling at all. Tested temps and they where to hot. Found compressor locked up. Unit I will need a sealed system repair. Copper cap tube. Office will contact CX when parts are available. Leaks where observed during service. Unit is in garage, plz try to set appointment for morning.; ordrng 1 W11370574 (Compressor) and 1 WPW10143759 (UV DRYER) and 1 W11506635 (Access valve) and 1 Nitrogen (Nitrogen) and 1 R600kit (R600 Kit)"

Arrived on site to diagnose a dishwasher that is missing parts. Found kickplate and clips missing. Ordering needed parts and return date ; ordrng 1 W10827631 (Kickplate) and 2 WPW10503548 (Clips)s

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the front left and right burner switches. In the process, I found both back burner switches were burnt (photos). I tested the burners and found they only operate on high heat. I removed and replaced the back right burner switch and inspected the burners. The burners are good. I tested the front left, right and back right burns and all are operating as designed. I am ordering the back left burner switch ; ordrng 1 WP3149404 (Back left switch)"

"Unit in Second floor garage storage area. Upon arrival inspected unit. Unit is having defrost issues. Compressor is running and evaporator is frosting. Ordering control, UI and defrost sensor. ; ordrng 1 W11546609 (Control) and 1 W11203289 (UI) and 1 W11546681 (Harness) and 1 Defrostsensor (Parts research)"

Arrived onsite to install previously diagnosed parts. Inspected unit and work area. I removed the back cover and went to test the new compressor to make sure the new compressor would work. Found the new compressor would not allow the starting device to fit. Found the new start device located with the compressor would not work with the current compressor wire harness. Spoke to SR and was advised that we ordered the right part according to Marcone and to the part number that subs over but that Whirlpool had updated the subbed part number and will need to be reordered. I couldnt find the part number she sent but was advised to just order the part number and it would be taken care of. Ordering the correct compressor and the office will need to contact the customer to reschedule service due to an out of stock and PSP item. Please schedule for at least three hours on return trip.; ordrng 1 W11635510 (Compressor)

"Arrived on site for a washing machine that is making a knocking noise during the spin cycle. Inspected unit and work area. The customer showed me a video of what she was hearing and it sounded like a knocking noise coming from a loose agitator. Did inspect the agitator and did not find any evidence of it being loose. Ran the unit through diagnostics in an auto test and through manual high-speed spin and could not replicate the issue. I called Whirlpool Techline and spoke to Scott SR# 7734617645. He advised me over to a service pointer (W11520474) that del with this issue. He advised if the unit could not replicate the sounds in diagnostics, the issue was with the triad on the control. Ordering the control and the office will need to contact the customer to reschedule due to limited parts availability.; ordrng 1 W11498797 (Control)"

"Arrived on site to follow up on cooktop that had a sputtering middle valve when switching between simmer and normal flame. After experimenting with the valve/knob: if you move the knob very slow to where it's transitioning between the inner and outer orifices, flame can sputter out going in either direction. Tried adjusting the valve but saw no difference. Called tech line and spoke with Rich, who advised we replace that valve only. If no change occurs then this is working as designed, but valve needs to be replaced to verify. Return visit set for 9/23. ; ordrng 1 W11246817 (Valve)"

"Arrived onsite to inspect dryer stopping midway through a cycle. I tested temperatures at the lint screen. Hi-cycle was 160 and the low-cycle was 130. Thermistors are out of range. Ordering inlet thermistor, outlet thermistor, sensor harness. CX has an extended warranty and the call needs to be switched over to an extended warranty dispatch per JA. Office to RS.; ordrng 1 W11396709 (Outlet thermistor) and 1 WPW10298258 (Sensor harness)"

Arrived on site for front right burner not working properly. Inspected unit and work area. Front right burner head would not ignite. Replaced front right burner head. Unit it working as designed. No leaks observed during service. Job complete.

Arrived onsite and tested washer for noisy drain pump. Unit had no error codes and unit is quiet and operating properly in diagnostics advised customer on findings. Customer advised that unit noise was an electrical hum that came in and out periodically while the unit is in standby. Customer will record incident next time it occurs for diagnostic aid. All functions testing properly while onsite.

Arrived on site to test unit for right front burner not working. Found bad burner replaced burner test unit and unit test good job complete.

Arrived onsite for range not powering on. Upon arrival inspected unit. Unit non responsive and no display. Checked incoming supply voltage and found no voltage. Inspected further and found breaker was off. Established supply and tested. Unit is heating and operating properly. Tested all cooktop burners and oven function. Job complete

Arrived on site for a dryer with a physically broken component. Upon further inspection I found the door switch broken. I replaced the switch and test the unit. The unit is now working as designed. Call complete.

Arrived onsite for dryer not heating. Upon arrival inspected unit. Found unit would start and tumble but not heat. Inspected further and found failed cutoff. Replaced cutoff and tested. Unit is cycling and heating properly. Recommended customer have external ventilation cleaned to insure proper ventilation. Job complete

"Arrived onsite for refrigerator leaking, not making adequate ice and door not closing properly. Upon arrival inspected unit. Pulled unit forward and found water underneath unit. Found that fill tube for Ive maker was not inserted into valve properly. Secured line and leaking stopped. This was also the reason the ice maker was making little ice. Also adjusted the leveling to allow door to close properly. Unit is now functioning properly. Job complete"

Arrived onsite to follow tech line recommendations. Checked amp draw and was .5 amps. Checked pressure and was slightly off. Still limited frost pattern. Evacuated system. Ran nitrogen to purge system. Pulled vacuum and held. Recharged per spec. Tested unit for additional 5 minutes and frost was now accumulating throughout evaporator. Recommended customer monitor temperature with bottle of water in freezer. Called customer back later in the evening and no answer. Will need to call customer next day to verify cooling. Job complete

Arrived onsite and found unit had been left running since prior visit and absolute no cool. Replaced compressor and dye drier. Exposed evap and inspected joints under heat shrink for dye leaks. No dye leaks detected. Vacuumed for 20 minutes. Charged system and tested pressures holding at 0 and 130 psi. Unit is now operating as designed. Advised customer on repair.

Arrived onsite for dishwasher that is not washing dishes. Upon inspection I found that the was a motor not running code. And through the diagnostics cycle I found that the motor would not run. I replaced the Sump&motor and tested unit and found unit operating as designed no leaks.

"Arrived on site for a refrigerator with lights out after the last service and with it still leaking water. Upon further inspection I found a connector was left unplugged at the control after the last service. I plugged it in and the lights began working. I also found the water coming from the FC. The units drain line was frozen over and the defrost was causing water to come out of the front. I advised the customer on letting the unit thaw for 72 hours and see if it fixes the issue. However, if it does not then the drain line may be clogged. Due to the unit being a built in the drain line was not readily accessible. No fee collected due to being related to the prior service. Call complete."

"Arrived on site to test unit for popping noise, tested unit found gasket sealing good sealed some excessive gaps around RC and FC, leveled doors per customer request, reposition wiring harness due to it rubbing against bottom refrigerator panel causing a crackling sound, unit is functioning properly, no leaks detected job complete"

"Arrived on site to test unit for not advancing in cycle,tested unit for cold water is not flowing, valve is activating, removed water line and found no water flow, showed customer the issue customer will contact plumber to address issue, all other components checked out in diagnostics, job complete"

"Arrived on site to replace previously diagnosed deli UI assembly, replaced part, advised customer not to set temps in deli drawer lower then 36 to prevent condensation buildup around drawer due to temp difference in RC and drawer, unit is running as designed job complete"

"Arrived on site for a defective damaged door,replaced defective freezer door checked door seal and operation good."

"Arrived on site for light issue. Diagnosed 2 defective led modules,replaced upper left wall freezer led module and lower left wall fresh food led,all leds working as designed."

Arrived on site. Found damaged left side fresh food door replaced defective fresh food door checked door seal good.

Arrived on site to follow up on dryer making noise when running. Customer showed me video that sounded like rubbing metal and not vibration. I removed the lint screen housing and found the blower wheel was cracked. Removed blower wheel and replaced. Tested unit and found all items working properly. Call complete.

"Arrived on site ,replaced heater . Ran diagnostics per whirlpool specs. All tested normal. No water leaks detected at time of service"

"Arrived on site to apply epoxy to cracked linear and instal secondary fan to ice maker per Techline. Installed parts, unit working as designed. No leaks detected. Job complete."

"Arrived on site for smelly dishwasher . Ran diagnostics all checked normal ,no error codes . Tenent is cleaning filter . Did find drain loop low on disposal . Readjusted loop to make higher . No water leaks detected at time of service. Job complete"

"Arrived on site to inspect dishwasher door handle loose. Upon further inspection, I found the handle right side mounting screw loose. I tightened the screws and the handle is good. I found the door opens fast due to the friction pads missing from the hinge. Using pads (x2) from my van stock (WP8268961), I installed the pads to the hinges and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to inspect range cooktop middle burner flame. Upon further inspection, I tested all burners and all but the middle burner were operating as designed. The middle burner took longer to ignite and had orange flames. The main reason for the orange flames was due to cooking grease/oils on the burner cap. I removed and replaced the middle burner head and retested and it is operating as designed. I made recommendations for use and care. No gas leaks detected during service, job completed."

Arrived on site for refrigerator not cooling. Inspected unit and work area. Found no leaks also found the dryer clogged. Recovered the system and replaced dryer. Charged the system and its now operating as designed. Advised CX to let unit cool for 24 hrs to start using. O leaks observed during service. Job completed.

"Arrived on site to diagnose refrigerator not making any ice. Ran icemaker and found it unresponsive, but with voltage present. Replaced icemaker and cycled. Verified unit working as designed. Call complete."

"Arrived on site to diagnose microwave that had started itself several times on one occasion. Customer clarified that they had cooked sometnubt that a large amount of steam, and after they walked away unit had started itself a couple of times. Called tech line, Sr7734583227. Per tech Line unit needs to go onto its own circuit (due to sharing circuit with wall oven), and items must be covered in the microwave. Steam is likely getting onto the control and causing the present symptoms. No part replacements are recommended until unit gets its own circuit. Covering items cooking should resolve all issues present. Documented with WP safety, 7734539462. Call complete."

BT Arrived to inspect ice maker not producing ice. Ran unit through diagnostics and found water flow very low. I Removed the filter and retested. The unit produced water properly so the filter was clogged. I installed a new filter provided by the customer and the unit worked as designed. I also found the front lower cover was out of adjustment impeding air flow. I adjusted the cover and repaired the problem. No leaks found during service.

"Arrived to inspect heating issue. I found the thermal fuse had opened and I removed and replaced. During testing I noted severely restricted exhaust flow and that the unit would heat on the timed dry setting , with no heat selected. Further inspection revealed the element had shorted to the housing and would lightly heat (120VAC) whenever the centrifugal switch within the motor was engaged, powering on L2. I removed and replaced the element and the issue was resolved. I advised the CX to have their venting checked immediately due to the severe airflow restriction. Operational test good, other than venting."

Arrived onsite to inspect microwave not powering on. I found that the mini circuit breaker had tripped again that had tripped back in January of this year. I reset the mini breaker and tested the microwave. I found no cause for tripping the breaker. CX had a 20 amp outlet for microwave that wasnt being in the cabinet above the oven power supply. I took the cord from the microwave and plugged it in to that outlet. Possibly suspect that mini breaker could be failing and the CX can get to the breaker from the garage if it trips again. Call complete.

"Arrived onsite for icemaker not working. Upon arrival ran a forced harvest test. Unit harvested,but did not call for water.replaced ice maker kit. Test unit and unit now fills with water. Job complete."

Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. The customer advised that he ran the unit through a harvest cycle in and advise that it was unable to complete a cycle. Did confirm no ice in the icemaker mold. Tested the ice level sensor and found it operating as designed. Tested the day I see Boxster Mr. and found it past and diagnostics. Checked freezer temperature and found the freezer at 5?F. Checked the temperature setting on the refrigerator and found the refrigerator sections to set at 38?F in the freezer set at 5?F. I did advise the customer that the freezer section is a little high and could be contributing towards their issues with ice and making. Turn down the temperature setting and ran the unit through icemaker error codes. Found an E5 for timed icemaking. When ahead and replaced the icemaker and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the control and evaporator semester and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived on site to test unit for upper oven not working. Test unit and found opened TOD. Replaced TOD test unit and unit test good job complete.

"Arrived on site for a range that is intermittently turning itself off and back on. Inspected unit and working area. The customer advised that if they unplug the unit and called the unit back in, the unit will work just fine but it happens on the cooktop and in the oven at various points. Customer advised that even if they shake the machine all the sudden the unit Might come back on. Disassembled the rear of the unit and did not find any issues with it wiring or connector pieces grounding against anything. Found the terminal blocks in good shape and working properly. Check voltage to the unit and found proper voltage. Tested the unit manually and everything seem to be working and operating as designed. I did advise the customer that the issue was most likely with their electrical supply due to the ability to unplug and replug the unit back in to get it to work. I advise that if the issue is on the machine side, it would most likely be with a wire that has a bad or loose connection. I did advise that since that is not the case and its not centrally failing in any specifically one one burner or oven, the issue would have to be with their electrical supply. I called Whirlpool Safety team and spoke to Kent SR# 7734568678. He advised to make no repairs at this time and have the customer reach out to an electrician to help them with their power supply issues. Call complete."

"Arrived on site for dryer making a knocking sound during use. Upon arrival confirmed issue and verified sound during dry cycle. After further testing I found belt stretching out and leading to idler pulley knocking back and further excessively. Replaced rollers, pully, & belt with repair kit and reassembled and tested unit. Found noise no longer present and 7nit functioning as designed. Call complete"

Arrived onsite to install previously diagnosed part. Upon arrival I installed new console and tested unit and found unit operating as designed. Job complete.Authorization J13JSW0DPL1

"Arrived on site to install previous diagnose parts. I already replaced the thermistor, I replaced the gasket sealing the evaporator cover. Job complete."

Arrived on site for vent hood light not turning on. I found the relay on the control shorted. I replaced the control and tested the unit. It is now working as designed. Job complete.

"Arrived onsite for Range burner to high . Upon arrival, inspected unit and found debris covering orifice and forcing gas flow to one direction causing a taller flame on side on burner. Cleared debris and test unit. All burners operate as designed. Job complete"

Arrived onsite for fridge not dispensing ice. Upon arrival test and inspected unit. Ice dispenser is operating correctly. Found no ice in bin. Found ice maker is off at UI. Turned ice maker on and batch of ice dumped into bin. Also heard valve kick on for next batch of ice. No leaks present at this time. Use Authorization # W146JJ0AL1 . Job complete

Arrived onsite for gas leak . Upon arrival noticed gas supply valve is on and there is no smell of leaking gas. Spoke to the tenant who has just moved in. He said he believed he smelled gas his first attempt to use oven and it is while in use. Tested unit by preheating to 400. Watched the unit cycle several times. Myself or tenant can not duplicate the smell. I believe that at some point there was a cleaning agent used and once heard it is what then tenant smelled. I turned the oven off and opened oven door to allow to Cool down. Tested unit again and unit is operating as designed with no leaking gas.

"Arrived on site for freezer not cooling. I inspected the unit and work area. I found the freezer evaporator frozen over. I gained access to the control and tested the thermistors, and defrost circuit and found it within range. I ran a forced defrost and found the hv control not sending voltage to the defrost heater. I found the freezer led out and the freezer gasket damaged not sealing properly. The led is covered under special project S191AQ from Service pointer W11460554. I installed the hv control and am ordering the gasket and led. ordrng 1 W11601311 (Led) and 1 W10407216 (Fc gasket)"

"Arrived on site for a dryer with no heat. On arrival the customer also expressed a concern of a loud noise. They provided a video and it was a loud screech. I test the unit and found no heat, but I couldnt replicate the noise. I checked voltage at the wall and found it good. I then gained access to the inside of the unit and found the heating element and the idler assembly bad. The customer wanted the element installed now. I installed the element and test the unit. The unit is now heating as designed. ordrng 1 W10837240 (Idler Assembly)"

"Arrived on site for a washing machine leaking water from the back. On arrival the customer stated the unit seemed to leak a significant amount, and it appeared to be during the drain. I put the unit into diagnostics mode and gained access to the valve and drain pump. I then manually activated all valves for several minutes and drained the unit twice, but was not able to replicate the leak. Upon further inspection I found traces of water residue under the drain bellow. I informed the customer this is likely the cause of the leak, but due to not replicating the leak I could not be 100% certain. I also found the unit was on a customer pedestal. I informed the customer we could bring an additional tech to help remove the unit, but it would cost another service fee. The customer opted to remove it themselves prior to service. I am ordering the part to install and the office will reschedule. ordrng 1 134639900 (Drain Bellow)"

"Arrived on site to test unit for displaying 183 minutes, tested unit, when cycling power on unit different time gets displayed, call tech line to diagnose further, per tech line there is a glitch in the UI and will need to get replaced, ordrng 1 W11113731 (User interface)"

"Arrived on site for loud noise. Diagnosed damper gears making loud noise,damper was recently replaced from original tech will order new damper and install under APPLIANCE EXPRESS 1 year warranty will order housing insulation incase needed ; ordrng 1 WP13012402 (Insulation) and 1 WPW10594330 (Damper control)"

"Arrived on site for dispenser leaking . Found ice chute door is sticking open . Ordering motor with bracket and chute door . No water leaks detected at time of service. Call to set return ; ordrng 1 WPW10546285 (Motor w/ bracket) and 1 WP2180353 (Chute door)"

"Arrived to inspect dispensing issue. I enter service test mode and found F5E2 and F8E1 stored in memory and I cleared for testing. All functions within manual test mode were present and the detergent pump operated as designed. Further inspection revealed excessive debris within the dispenser area and was likely causing water to flow into the detergent reservoir and causing the detergent to be contaminated with water. The debris was heavy enough that simple cleaning will not remove it. The unit will require a replacement dispenser assembly. ordrng 1 W11524106 (Drawer (Dispenser Assy))"

"Arrived on site for refrigerator not cooling. Upon arrival confirmed issue and found temps over 50 in both compartments. Found following results for thermistors: P5 1&2 thermistor (5.13k), p5 3&4 thermistor (5.12k), p8 1&2 thermistor (8.9k). Found all fans and compressor running. Found little to no heat transference from high side lines. Found no frost pattern on either coil. Found unit had sealed system failure. Reported findings to customer. Informed MS of circumstances regarding call. Office to reschedule if customer authorized repairs. Call complete ; ordrng 1 W10779331 (Compressor) and 1 W11357917 (Fc evap coil) and 1 W10643261 (Rc evap coil) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 Nitrogenstuff (Nitrogen/kit) and 1 Cnote (Please read att. Note)"

"Arrived onsite for STOPPED MAKING ICE. SCREEN IS HAVING ISSUES, UNABLE TO MAKE OUT THE NUMBERS. Upon arrival inspected unit and found UI is failing. Need to replace UI. Replaced UI. UI now functioning correctly but water display light remains lit dim. Ran harvest test on icemaker and passed. Forced call for water at ice maker and it filled. Customer will monitor ice production.Also customer mentioned Lighting out again. Found FC and Top of RC are out. Called techline for assistance tech said that service pointer s191sq ordrng 1 W11256298 (Left door) and 1 Autho (Autho) and 1 W11239944 (Module harness) and 3 W10695459 (Module)s"

"Arrived on site to inspect dishwasher rack issues. Upon further inspection, I found the upper rack left adjuster broken. I removed the rack and found only the adjuster was broken and after researching the part, I found it is out of stock with no ETA. I advised the customer of my findings and advised I could order the part but there is no date of arrival. Customer found the part online and ordered the part and advised they would repair it themselves. Rack left on top of the countertop with pieces of the adjuster next to it. No water leaks observed during service, job completed.; ordrng 1 WPW10546503 (Adjuster)"

"Arrived onsite for refrigerator that is having electrical issues. Upon inspection I found that the pantry Ui would not respond to touch and the only way to get the door ajar light to turn off was to unplug that ui, after doing so the ice maker cycled and the water dispenser started working as well; ordrng 1 WPW10769076 (CNTRL-ELEC)"

Arrived onsite for dishwasher with a water leak at the bottom. Upon inspection I found leak coming from the Sump&motor. I installed new Sump&motor and tested unit and found unit operating as designed no leaks; ordrng 1 D2C.W11172908 (D2C.SHIELD)

Arrived onsite for icemaker making noise. On inspection found that the drain pump was cavitatating. Ordering the pump. No leaks detected during during the time of service. ; ordrng 1 W10825875 (Drain pump)

Arrived onsite for install previously ordered parts. Removed the oven door out of the box and found out it was a cook top. Reordering the new part. Part on order.; ordrng 1 W11455430 (Oven door)