Service History 528 - Appliance Express

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ00

Near Austin, TX 78738

Brandon

Job Details: 09/13/2021

"Arrived on site to replace multiple failed modules and control board, after replacing, unit tested good."

We serviced a

WHIRLPOOL ICE MACHINE

Model GI15NDXZS2

Near Lago Vista, TX 78645

Justin

Job Details: 09/13/2021

"Arrived on site for an ice machine not producing ice. The unit was still not having a good flow of water. Due to this I installed a new valve. The water flow was now as designed, but there was a leak with the new valve and line. Ordering the valve and line to return and replace. Water left on per customer request. Customer is monitoring the drip and has access to it. Office to reschedule. ; ordrng 1 W10881366 (Valve) and 1 WPW10217922 (Water Line) and 1 WPW10678300 (Water Line)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Pflugerville, TX 78660

Wesley

Job Details: 09/13/2021

Arrived onsite and found unit operating as designed. Checked unit for noise and found all things operating as designed. Advised customer on findings. All checks good.

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Austin, TX 78751

Scott

Job Details: 09/13/2021

Arrived on site for washer not starting . Found stuck key blade button . Ordering UI encoder control and will replace UI overlay . No water leaks detected at time of service. Call to set return; ordrng 1 W11481116 (UI encoder control) and 1 W11481108 (Control)

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Del Valle, TX 78617

Jacob

Job Details: 09/13/2021

Arrived onsite for unit not agitating. Looked under the unit and found that the incorrect actuator was installed from the manufacturer. Replaced actuator with the correct one. Tested the unit. Unit tested good. No leaks at this time. Job complete

We serviced a

WHIRLPOOL COOKTOP

Model KCGD500GSS00

Near Austin, TX 78726

David Z

Job Details: 09/13/2021

Arrived on site to diagnose cooktop that has gaps around grease filter and bezels loose. Found 2 of the bezels had come unattached and were loose under the knob. Replaced bezels that were Led the grease filter and it seems there is about 1 - 1.5 inches of gap between the filter in the downdraft cavity. Customer had been sent another filter that was also the same size. Talked with SR and we checked on the filter. Filter is appropriate part and dimensions match part assigned to unit. So this is working as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM00

Near Austin, TX 78753

Scott

Job Details: 09/13/2021

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Austin, TX 78738

Brandon

Job Details: 09/13/2021

"Arrived on site for customer complaint of unit leaking, found leak coming from wall drain. Instructed customer to have house drain line cleared. Unit itself tested good, no leaks coming from washer."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Austin, TX 78745

Kevin

Job Details: 09/13/2021

Arrived on site and inspected refrigerator and found no water is being dispensed and there is no water to icemaker. Sound reservoir is frozen in the fresh food section oh. Recommend it to apartment maintenance that refrigerator be defrosted for two days.

We serviced a

WHIRLPOOL DISHWASHER

Model JDTSS247HS0

Near Austin, TX 78731

David Z

Job Details: 09/13/2021

Arrived on site to follow up on dishwasher with front panel showing spots. Replaced front panel with new panel. Unit is working as designed. Call complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Austin, TX 78738

Robert

Job Details: 09/13/2021

Arrived on job for complaints of little ice still. This time we are seeing a rise in temperature in freezer icemaker not harvest because temperature to warm. Cleared bust from condenser.

We serviced a

KITCHENAID DISHWASHER

Model KDTE234GPS0

Near Wimberley, TX 78676

Andrew

Job Details: 09/13/2021

"Arrived on site to test unit for not washing properly and dispenser door broken. Found diverter motor on sump assembly was seized preventing proper wash. Also found no high drain loop installed causing water and food to back feed into dishwasher. Replaced dispenser, sump and motor and high drain loop. Tested unit, unit is now working as designed. No leaks detected.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Liberty Hill, TX 78642

Lou

Job Details: 09/13/2021

"Arrived on site to inspect dishwasher shutting off after a short period. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and the unit filled and as soon as the motor began to turn on, the unit lost power. I inspected the wiring at the junction box and found the wire nuts on the harness were loose. I re-wired the harness and retested and unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Round Rock, TX 78681

David Z

Job Details: 09/13/2021

"Arrived on site to follow up on refrigerator that was not cooling in either compartment. On arrival found compressor running and unit at room temp. Found pressures were still at -10 Low, 150 psi high. Checked unit with Uv light and found the RC evap had a good sized leak coming from where the thermistor is clipped. Replaced RC evaporator and compressor. Vacuumed unit for 25 minutes. Charged to 5.6 oz. Ran unit and verified cooling via test 4 in RC and FC. Based on the pressures the unit was holding it likely has a good amount of contaminants from the leak, also found what looked like water in the compressor. Unit is working as designed at this time.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Austin, TX 78759

Scott

Job Details: 09/13/2021

"Arrived on site , replaced hinge , stop, and cam . Right side door is closing properly . Left side door is now making popping noise when opening . Ordering hinge ,cam grease . No water leaks detected at time of service. Call to set return . Unit is making ice normally ; ordrng 1 W10407279 (Left hinge) and 1 WPW10505294 (Cam) and 1 WP542638 (Grease)"

We serviced a

GE COOKTOP

Model JP989TK1WW

Near Elgin, TX 78621

Matthew

Job Details: 09/13/2021

Arrived onsite for bottom right burner not functioning. Upping inspection for failed heating element.

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC42FKS00

Near Austin, TX 78738

Luis

Job Details: 09/13/2021

"Arrived on site for no ice. Diagnosed a frozen fill tube,defrosted fill tube,ran icemaker through a harvest test passed,icemaker filled with water.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Bastrop, TX 78602

Matthew

Job Details: 09/13/2021

Arrived onsite to replace previously diagnosed parts. Replaced main control board. Calibrated and tested unit. Spoke to customer and seems like a potential electrical issue may be present. When breaker trips it is tripping both the washer and dryer outlet simultaneously. If issue persist recommended customer seek electrician to replace weak breakers. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Austin, TX 78758

Scott

Job Details: 09/13/2021

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM04

Near Kyle, TX 78640

Kevin

Job Details: 09/13/2021

"Arrived on site and inspected refrigerator and found neither LED module is lit when door is opened. Customer has recently replaced both LED modules themselves and they worked for a while. Installed new LED module in fresh food section to test and it is working properly. I reinstalled original module and it is now working again. And freezer light is also working.

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Smithville, TX 78957

Matthew

Job Details: 09/13/2021

Arrived onsite for washer not locking. Upon inspection found failed strike. Replaced strike and tested. Unit is functioning properly. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Austin, TX 78731

Kevin

Job Details: 09/13/2021

"Arrived on site and inspected dishwasher and found no high drain loop in drain hose. Ran diagnostic and found saved error codes F8E1, F8E2, F8E4. Washer will complete a diagnostic cycle but when it goes to drain sink fills up with water. Ran garbage disposal and it cleared and dishwasher can now drain properly. recommend it to homeowner that they insure drain is clear before starting the dishwasher. Dishwasher will now complete a diagnostic cycle and all water is drained out, job complete"

We serviced a

WHIRLPOOL ICE MACHINE

Model KUIX335HPS00

Near Hutto, TX 78634

Jimmy J.

Job Details: 09/13/2021

Arrived on site to install previously diagnosed part. Removed recirc pump and installed new recirculating pump. Ice machine had already produced a sheet upon arrival. Ran ice machine to ensure recirculating pump was running and it was. Waited for sheet that was produced prior to my arrival to cut on grid. Heating grid working as designed. I can see a new sheet forming over evaporator. Ice machine working as designed. Job completed.

We serviced a

GE DISHWASHER

Model GDT655SSJ0SS

Near Buda, TX 78610

Leonardo

Job Details: 09/13/2021

"Arrived on site for install of previously diagnosed parts. Installed newUI cover. Tested unit, working properly."

We serviced a

KITCHENAID WASHER

Model KVWC906JSS

Near Austin, TX 78702

Leonardo

Job Details: 09/13/2021

"Arrived on site for complaints of vent hood light not working properly. Installed new light bulb and tested good, job complete."

We serviced a

WHIRLPOOL WASHER

Model WTW8120HC0

Near Georgetown, TX 78633

Lou

Job Details: 09/13/2021

"Arrived on site to install previously diagnosed and ordered part. Due to the main control failure, I removed and replaced the control and attempted to calibrate but the lid would not lock. Tested the lid latch in SM test #8 and found the latch solenoid bad. I removed and replaced the lid latch assembly and calibrated the unit. Tested the unit in diagnostics and it is operating as designed. No water leaks observed during service, job completed."

We serviced a

KITCHENAID DISHWASHER

Model KDTE704DSS0

Near Lakeway, TX 78738

Robert

Job Details: 09/13/2021

Arrived on job for complaints of steam getting past gasket at end of cycle. Replaced gasket.

We serviced a

KITCHENAID ICE MACHINE

Model KUID508HPS00

Near Austin, TX 78746

Luis

Job Details: 09/13/2021

"Arrived on site. Found kinked water line in cabinet,repaired line tested unit passed found harness not fully secured to valve,installed harness correctly unit passed all diagnostic test"

We serviced a

WHIRLPOOL FREEZER

Model KRMF706ESS

Near Austin, TX 78738

Robert

Job Details: 09/13/2021

Arrived on job for complaints of frost in freezer and light not working. Found the switch in freezer not working because of frost damage will need to replace switch. ; ordrng 1 W10625069 (bracket) and 1 W10625070 (bracket) and 1 W11291142 (switch)

We serviced a

KITCHENAID REFRIGERATOR

Model KBFS20ECMS00

Near Austin, TX 78759

David Z

Job Details: 09/13/2021

"Arrived on site to diagnose refrigerator that was making noise. On arrival customer let me know that the noise wasnt currently being made. She showed me a couple videos of the noise, which sound like the evaporator fan possibly getting ice on it. Ran diagnostic and found no abnormal noises from any fans, or the damper control. Unit appears to be working as designed.

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Pflugerville, TX 78660

Wesley

Job Details: 09/13/2021

Arrived onsite and was advised that the strike is needed. Ordering the strike to repair. ; ordrng 1 W11457841 (Strike)

We serviced a

WHIRLPOOL VENTHOOD

Model WVU17UC0JS0

Near Niederwald, TX 78640

Leonardo

Job Details: 09/13/2021

"Arrived on site for install of previously diagnosed parts. Installed new fan motor and filter latch. Tested unit with customer and unit not making noise, working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Austin, TX 78729

David Z

Job Details: 09/13/2021

Arrived on site to diagnose refrigerator that was leaving the open door light on. Customer is able to push on the freezer door and lift up sometimes to get the light to go off. Examined freezer door and found its not closing easily on both sides. Found the gears on the slides were not matched up and one side was off by a couple teeth. Removed door and reseated the shelf. Leveled unit and lifted door slightly. Retested and found door switch is having good contact at all times. Unit working as designed. Call complete.

We serviced a

MAYTAG REFRIGERATOR

Model MSD2651KEU

Near Georgetown, TX 78633

Lou

Job Details: 09/13/2021

"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised that when the compressor comes on, the unit begins to make a loud grinding noise. Also, the ice maker isnt producing ice and the ice bin is broken. Upon arrival, the unit wasnt making the noise and was quiet. I checked the condenser coils at the bottom the unit and when I moved the unit doors just right, the noise would appear. I found the coil is vibrating on the metal support below the coils. Using my screwdriver I could move the coils and the noise would stop. Over time, the noise stopped on its own. I would have to place some spacer pads between the coils and support to stop the noise permanently. I tested the ice maker and found ice getting jammed in between the tines and not allowing the tines to move. Also found it not dispensing water. I found the ice bin pan is broken and the screws holding the crusher in place are rusted.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SHZ1

Near Pflugerville, TX 78660

Wesley

Job Details: 09/13/2021

Arrived onsite and found unit operating with failed power block connection. Unit is now operating as designed after repairing wiring.

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5GTGXNQ00

Near Temple, TX 76504

Tali W

Job Details: 09/13/2021

"Onsite for knocking noise near freezer section, compressor turning off and icemaker dispenser not working properly. Found compressor running and pulling 1.4A. Condenser coils had dust build up causing mullion to be warm to touch. Condenser fan operating. Found IM bail arm down (on) causing knocking noise due to water not being connected and valve opening. Found dispenser components broken, not allowing the the ice door to open. Ordering dispenser components and informed customer to clean condenser coils thoroughly. Office to reschedule. ; ordrng 1 W10823377 (Ice door kit) and 1 WP2196195 (Ice door pin) and 1 WP2180259 (Dispenser arm) and 1 8201515 (IM motor) and 1 987121 (Ice door shield)"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Austin, TX 78724

Scott

Job Details: 09/13/2021

"Arrived on site for washer making noise and poor washing . Ran diagnostics and found unit not agitating properly. Replaced actuator, ran calibration and wash cycle test. Ill check normal no water leaks detected at time of service job complete"

We serviced a

MAYTAG DRYER

Model MEDB855DC0

Near Austin, TX 78734

Brandon

Job Details: 09/13/2021

"Arrived on site for customer complaint of dryer making loud noise, found failed idler pulley, ordering repair kit.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS01

Near Killeen, TX 76549

Tyler

Job Details: 09/13/2021

Arrived on site for refrigerator freezing up under ice bucket. Upon arriva I found and confirmed Sony ice build up in dispenser and found it due to the dispenser door flap not shutting all the way after activated. Found ice bucket dispensing as designed and door closing properly. Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF993FIFM00

Near Round Rock, TX 78665

Wesley

Job Details: 09/13/2021

Arrived onsite and tested unit for failure of fridge to cool and ongoing ice production issues. Found likely clogged p trap. Removed and cleaned trap. Tested unit in diagnostics and found unit operating as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Buda, TX 78610

Kevin

Job Details: 09/13/2021

"Arrived on site and found no incoming water from cold water valve. Will need to order correct valve assembly; ordrng 1 W11210459 (Valves)"

We serviced a

KITCHENAID ICE MACHINE

Model KUIS15NRTB1

Near Liberty Hill, TX 78642

Lou

Job Details: 09/13/2021

"Arrived on site to inspect ice machine not working and tripping the breaker. Upon further inspection, I placed the unit in diagnostics and tested. Unit filled the reservoir and recirculating pump came on, but the reservoir drain pump failed. The compressor and heat valve both operated as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL FREEZER

Model KSSC48QVS02

Near Jonestown, TX 78645

Justin

Job Details: 09/13/2021

"Arrived on site for a refrigerator with no cool in the freezer. Upon arrival the customer stated that the unit was now no longer cooling in the RC either. The temps in the unit were in the 80s. I found the evap fan and condenser fan running. I gained access to the evap and found no frost pattern or ice build up. I gained access to the compressor and found it running, but extremely hot to the touch. This indicates a failed SS. Office to reschedule. ; ordrng 1 WPW10205102 (Evaporator) and 1 W10841139 (Compressor) and 1 212643 (Sealer Gum) and 1 W10508992 (Heat Exchanger) and 1 W11506635 (Access Valve) and 1 WPW10143759 (UV Drier) and 1 RESEARCH (Drain Pan Heater) and 1 CNOTE (SS Tech & 3hr)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS01

Near Georgetown, TX 78633

Jonathan S

Job Details: 09/13/2021

"Arrived on site for refrigerator RC door squeaky, not able to remove drawers to clean and unit running continuously. Inspected unit and work area. Tested RC door operation. Found squeakiness coming from RC door cam. Added lube in attempt to stop noise. Found noise still occurring, normal operation with plastic on plastic rubbing. Found door opening all the as designed. Shown customer how to remove shelves. Spoke with customer on energy-efficient compressor operation. All tested good, no water leaks detected during service."

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Pflugerville, TX 78660

Wesley

Job Details: 09/13/2021

"Arrived onsite and repaired washer by correcting issue with actuator placement.

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JB1

Near Hutto, TX 78634

Jimmy J.

Job Details: 09/13/2021

Arrived on site to install previously diagnosed part. Found back right burner igniter would not spark. Removed spark module and installed new spark module. Tested back right burner and was getting a spark but flame wouldnt ignite. Removed igniter orifice holder and installed new orifice holder. Tested burner and igniter lit flame first click. Tested all other burners and igniters are working as designed. No leaks detected. Job completed.

We serviced a

WHIRLPOOL FREEZER

Model WRX988SIBM03

Near Austin, TX 78704

Jacob

Job Details: 09/13/2021

"Arrived onsite to check the unit for not having the correct temperature in the FR. Checked the unit for temperatures with thermal coupler. Asked customer if the unit ever has issues with making ice, customers said no issues with the refrigerator or ice being made. Checked temperature and was getting -5 degrees. Showed customer that the unit was freezing and cooling as it should with the correct temperature. No issues at this time. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Kyle, TX 78640

Jacob

Job Details: 09/13/2021

Arrived onsite for unit not having the wire arm for the ice maker. Looked at the unit and noticed that the ice maker that is in the unit does not use the wire arm for the ice maker but uses the black switch from underneath the unit to turn off and on. Let customer know the difference in the ice Akers and the one that she has with her unit. No issues at this time. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Smithville, TX 78957

Matthew

Job Details: 09/13/2021

"Arrived onsite for washer making draining sound. Upon inspection found failed drain pump. While inspecting also found faulty Actuator. Per Whirlpool, must replace actuator with current model. Will return with drain pump and actuator. Office to reschedule ; ordrng 1 W10913953 (actuator)"

We serviced a

WHIRLPOOL VENTHOOD

Model UVL6036JSS0

Near Leander, TX 78645

Justin

Job Details: 09/13/2021

Arrived on site for a vent hood with the blower not working. Upon further inspection I found the blower motor molex not plugged in. I powered the unit off at the breaker and plugged the motor in. I then tested the unit. The unit is now working as designed. Call complete.

We serviced a

KITCHENAID ICE MACHINE

Model KUIX305EBL1

Near Liberty Hill, TX 78642

Lou

Job Details: 09/13/2021

"Arrived on site to install previously diagnosed and ordered parts. Due to the recirculating pump and bin thermistor failures, I was to replace both parts. I found the recirculating pump/sensor damaged in the box. I removed and replaced the bin thermistor and tested. Recirculating pump/sensor continues to fail. I am re-ordering the recirculating pump and scheduled return service. No water leaks observed during service.;

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ00

Near Leander, TX 78641

Lou

Job Details: 09/13/2021

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I placed the unit in diagnostics and checked error codes in test #56. I found error E5. Tested temps I the FC=6 degrees and RC=38 degrees. I removed and replaced the ice maker and hv control and cycled power. Tested the ice maker in test #57 & #59 then tested the fill tube in test #45. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

KITCHENAID ICE MACHINE

Model KUIX335HPS00

Near Austin, TX 78746

Luis

Job Details: 09/13/2021

"Arrived on site. Ran diagnostics found noise from condenser coils adjusted coils,unit passed all diagnostic test"

We serviced a

AMANA DISHWASHER

Model ADB1500AWB

Near Round Rock, TX 78664

Jimmy J.

Job Details: 09/13/2021

Found metal kick plate was lodged into the base of the door seal causing the door to leak. Once I removed the kick plate and bent it back into its natural shape and remounted it back onto the bracket the leak stopped. Customer confirmed the water stopped coming out during the cycle when it use to leak. No leaks detected. Job completed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS01

Near Lago Vista, TX 78645

Justin

Job Details: 09/13/2021

"Arrived on site for a refrigerator intermittently not making ice nor dispensing water. I called techline, but I could not get through. Due to the intermittent issue I replaced the UI and control. The unit is working as designed. Call complete."

We serviced a

WHIRLPOOL DISHWASHER

Model DU1100XTPS9

Near Bastrop, TX 78602

Matthew

Job Details: 09/13/2021

"Arrived onsite for dishwasher not starting a cycle. Upon arrival put unit in diagnostics and could not get unit to generate any errors or error codes. Ran normal cycle and unit completed without issues. Could not duplicate any issues. Unit seems to be functioning properly. Inlet, wash motor, drain and heater are all functioning. Job complete"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404EWH3

Near Driftwood, TX 78619

Brandon

Job Details: 09/13/2021

"Arrived on site for customer complaint of unit not drying, upper rack falling off, and UI not responding. Found failed UI console, found failed heating element, found broken dispenser, and broken adjusters. Ordering dispenser, element, and adjusters. F2e1 f9e4 errors codes in diagnostic mode. ; ordrng 1 W10703867 (Heating element) and 1 W10620296 (Dispenser) and 1 Cnote (Office to reschedule) and 1 W11024094 (UI console)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM704KPS0

Near Austin, TX 78723

Scott

Job Details: 09/13/2021

Arrived on site washer not draining . Found unit tripping breaker . Found unit is leaking from heater . Ordering heater and nuts . Call to set return ; ordrng 1 W11351659 (Control) and 1 W11047695 (Heater) and 2 W11104729 (Heater nut)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Austin, TX 78744

Jacob

Job Details: 09/13/2021

Arrived onsite to use sealer gum. Used sealer gum. Put unit back together let customer know to monitor it for now. No issues at this time.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM01

Near Austin, TX 78748

Luis

Job Details: 09/13/2021

"Arrived on site for no,ice. Found frozen fill tube,defrosted fill tube ran forced harvest passed icemaker filled with water."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF302ESS01

Near Dripping Springs, TX 78620

Brandon

Job Details: 09/13/2021

"Arrived on site for customer complaint of of unit freezing in RC, found unit running to long, freezer was at -16 degrees but UI console display showed freezer at 88 degrees.

We serviced a

WHIRLPOOL DRYER

Model WED49STBW1

Near Round Rock, TX 78681

Tommy

Job Details: 09/13/2021

Arrived onsite for dryer long dry times. Upon arrival spoke with customer found unit to be heating and spinner but bad air flow and likely requiring duct cleaning. Spoke with customer on getting ducts cleaned. Job Completed.

We serviced a

JENN-AIR MICROWAVE

Model JMW2430IL03

Near Austin, TX 78704

Jacob

Job Details: 09/13/2021

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Austin, TX 78758

Scott

Job Details: 09/13/2021

"Arrived on site for wet load at end of cycle . Ran diagnostics got off balance , over suds , and valve thermistor error codes . Found unit not level and drain hose too far down stand . Corrected both issues . Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete"

We serviced a

WHIRLPOOL RANGE

Model WFE770H0FZ2

Near Cedar Creek, TX 78612

Matthew

Job Details: 09/13/2021

Arrived onsite for oven control not functioning. Upon arrival put unit in diagnostics and found no stored error codes. Ran test mode and all passed. Ran bake function and unit heated to 350 degrees without issue. Customer tried other functions and unit was functioning correctly. Could not duplicate the issue. Customer stated she remembers cleaning the unit before issue occurred. Recommended not using liquid cleaner on panel only using dry cloth. Customer will monitor. Job complete

We serviced a

ADMIRAL DRYER

Model AED4475TQ1

Near Lago Vista, TX 78645

Justin

Job Details: 09/13/2021

Arrived on site for a dryer not starting. Upon further inspection I found the door switch physically broken and needing to be replaced. The customer also wanted their lint screen replaced. Ordering the screen and will return with the already ordered door switch to install. Customer is aware that we will have to continue testing once switch is replaced.; ordrng 1 W11522758 (Lint Screen)

We serviced a

WHIRLPOOL COOKTOP

Model KCGS956ESS02

Near Cedar Park, TX 78613

Tommy

Job Details: 09/13/2021

Arrived onsite for unit cooktop bezels falling off. Upon arrival found left mid and far right bezel falling off replaced and tested. Unit is now operating as designed. Job Completed.

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW1

Near Round Rock, TX 78681

Tommy

Job Details: 09/13/2021

Arrived onsite for washer drain pump wire cut. Spliced wire securely and tested. Found unit had drain pump hose disconnected and off. Reconnected and tested unit. Unit is now operating as designed. No signs of leaks. Job Completed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Pflugerville, TX 78660

Wesley

Job Details: 09/13/2021

Arrived onsite and tightened handle. Unit is now operating as designed. All checks good. Advised customer on repair.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Georgetown, TX 78626

Jonathan S

Job Details: 09/13/2021

"Arrived on site for refrigerator not cooling in freezer after previous repair. Inspected unit and work area. Found evaporator drain pan not setting flushed and still leak water from pan. Gained access to freezer evaporator and found signs of sealed system failure (see SD-QUICKPIC). Will need to replace right guide rail, compressor and RC evaporator. Please allow up to 3 hours for repair. Office to schedule return when ETA is available.; ordrng 1 ACCESSVALVE (ACCESS VALVE ) and 1 FILTERDRIER (FILTER DRYER ) and 1 W10625069 (bracket/ LEFT SIDE) and 1 W10625070 (bracket/RIGHT SIDE) and 1 W10832994 (compressor) and 1 W11492867 (RC EVAPORATOR ) and 1 WPW10608485 (evaporator FC)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHV00

Near Liberty Hill, TX 78642

Lou

Job Details: 09/13/2021

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I found the harness at the bottom left corner hinge damaged/broken. Customer advised that the unit makes a rattling noise when opening the RC door. I placed the unit in diagnostics and tested the damper assembly and found its making the noise and the customer identified the same. I am ordering the left FC door (black SS) and damper assembly and office to schedule return service due to the availability of parts. .; ordrng 1 LW11038917 (Left FC door black SS) and 1 W11236851 (Damper assembly)"

We serviced a

WHIRLPOOL RANGE

Model WVW57UC6FS

Near Round Rock, TX 78681

Tommy

Job Details: 09/13/2021

"Arrived onsite for vent hood being damaged. Upon arrival found nails and debris was swepted into ventilation, found blower was damaged, damaged was damaged and left side of interior frame damaged.

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW1

Near Killeen, TX 76542

Tyler

Job Details: 09/13/2021

Arrived on site for washer making loud noise. Upon arrival I found unit would turn on and run in normal operation but diagnostics would failed after entering and screen would stay white. I couldnt check any error codes and certain machine functions. After further testing I found gearcase and cam assembly had both failed. Will need office to reach once availability of parts is known.; ordrng 1 W11543997 (Acu) and 1 W11551646 (Spanner) and 1 W10721967 (Cam)

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW1

Near Killeen, TX 76542

Tyler

Job Details: 09/13/2021

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Georgetown, TX 78628

Tommy

Job Details: 09/13/2021

Arrived onsite for unit freezing veggies. Upon arrival spoke with customer on loading habits produce drawer and usage as well as educated customer on how to change temp. Otherwise found unit operating as designed. Job Completed.

We serviced a

WHIRLPOOL OVEN

Model WOS72EC0HS01

Near Round Rock, TX 78664

Jimmy J.

Job Details: 09/13/2021

"Arrived on site for Oven display not working properly. Placed in diagnostics and F6E4 two times and F8E0 once. Cleared error codes. Found both racks completely covered with foil. Found bottom of oven also completely covered with foil. Removed UI and installed new UI. Tested fans and they are working as designed, but when fans are running the amount of foil is blocking the natural air flow. You can hear the foil moving and shaking as the fans run. Removed all foil from interior of oven. Tested fans and bake. Oven heating and running as designed. Job completed."

We serviced a

LG DRYER

Model DLEY1201V

Near Georgetown, TX 78626

Jonathan S

Job Details: 09/13/2021

"Arrived on site for dryer having a musky smell. Inspected unit and work area. Found lint catcher not in place, due to lint. Tested operation to verify smell. Removed lint catcher housing and removed lint. Tested operation and no odors occurred. Inspected vent to unit and wall. Checked outside vent for airflow.

We serviced a

WHIRLPOOL WASHER

Model WTW5300VW2

Near Killeen, TX 76542

Tyler

Job Details: 09/13/2021

Arrived on site for washer not starting or operating. Upon arrival I confirmed 120v supply. Also found timer trying to start and operate. Found after further inspec that some of the harnesses to the inlet valve had come loose due to age. I recrimped wiring with new connections and reassembled and tested unit. Found no leaks and unit fills agitates and drains as designed. Call complete

We serviced a

MAYTAG WASHER

Model MVWB855DC3

Near Hutto, TX 78634

Jimmy J.

Job Details: 09/13/2021

"Arrived on site to install previously diagnosed part. Removed lid and installed new lid and 90 hinges on left and right side. Lid screws from left side hinge were gone due to the left side being completely shattered. I used the two right side screws to mount both left and right side hinges for the new lid hinges, but wasnt able to mount the bottom screws to the bottom section of the lid hinges on both sides. I looked underneath the washer and dryer and couldnt locate the missing screws. Removed wash plate to remove the nickel and screws were not inside the basket with the wash plate removed. Reassembled the wash plate. Tested lid lock and lid is working as designed. Ordering 2 lid screws (W11404293). ; ordrng 2 W11404293 (Lid hinge screw)s"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Pflugerville, TX 78660

Wesley

Job Details: 09/13/2021

Arrived onsite for dryer not counting down or heating but tumbling. Found half the breaker popped. Corrected and restored function. Unit is now operating as designed. All checks good.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS00

Near Georgetown, TX 78628

Jonathan S

Job Details: 09/13/2021

"Arrived on site for refrigerator not cooling in both RC and FC. Inspected unit and work area. Found ice thawing and soft ice cream in FC. Found ice buildup on RC evaporator. Gained access to FC evaporator and found complete frost pattern. Performed diagnostics mode and tested all thermistors and cooling components and found all operating. Gained access to RC evaporator and found failed thermistor. Removed failed thermistor and installed new. Installed new evaporator cover, address service pointer W11512766 and replaced UI. Tested operation. All tested good, no water leaks detected during service."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Austin, TX 78749

Kevin

Job Details: 09/13/2021

"Arrived on site and inspected dryer and found it is heating properly, airflow meter is showing restricted. Remove vent hose from rear of dryer and airflow is no longer restricted. Recommended that apartment management be contacted the event to the exterior of the building will need to be cleared/cleaned before dryer is used again. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WFW8740DW1

Near Round Rock, TX 78665

Wesley

Job Details: 09/13/2021

Arrived onsite and found unit operating with failed pump. Completed repair. All checks good.

We serviced a

KITCHENAID REFRIGERATOR

Model KSC23C8EYY02

Near Austin, TX 78738

Luis

Job Details: 09/13/2021

"Arrived on site for cooling complaint. Removed evaporator cover diagnosed leak at fresh food silver aluminum evaporator,found excessive amount of corrosion on heat exchanger line to evaporator,informed customer evaporator needs to be replaced and its possible cap tube can break in liner while attempting to replace the evaporator. . ; ordrng 1 WPW10643261 (Evaporator) and 1 W10309988 (Compressor) and 1 W11506635 (Service valve) and 1 Wpw10143759 (Drier uv)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near New Braunfels, TX 78132

Noah D

Job Details: 09/13/2021

"Arrived on site to inspect unit for defrost issues and ice-maker problems. Upon inspection found the control shorted per last visit, replaced control board and tested. All functions returned. Reinstalled drawers.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS06

Near Austin, TX 78754

Matthew

Job Details: 09/13/2021

"Arrived onsite to replace previously diagnosed parts per tech line. Found designated upper interlock not compatible, terminal too bid. Called tech line. Had me run additional test on Lower door switch, orange and blue 120 vac when door open and voltage drops when door is closed. Found that relay on control failed. Recommended replacing the control. Replaced control and tested. Unit is now functioning properly. Provided SR#7731681729. Unit is heating. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GS6NHAXVS02

Near Killeen, TX 76549

Tyler

Job Details: 09/13/2021

"Arrived on site for refrigerator not making ice. Upon arrival I found bucket empty. After further inspection I found emitters failed to allow proper 120 to ice maker, after bypassing emitters I found ice maker motor also failed. After getting autho I replaced ice maker and emitters. Found unit would now harvest and fill as designed and I formed customers to give unit 24hrs to fill bucket.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HB5

Near New Braunfels, TX 78130

Noah D

Job Details: 09/13/2021

"Arrived on site to inspect unit for multiple issues, upon inspection found Excess moisture due to venting causing water in unit, all ceramics had begun to char due to spark, safety advised to move forward with ceramic replacement and paint touch up. Complete Sr # 7731697899; ordrng 2 W10245207 (Ceramic)s and 1 W10245208 (Ceramic) and 1 W10245209 (Ceramic) and 1 PlatinumPaint and 1 Silverpaint"

We serviced a

WHIRLPOOL OVEN

Model WOD51ES4ES02

Near Waco, TX 76710

Jonathan M

Job Details: 09/13/2021

"Arrived on site for and oven that won?t heat out of either oven. Inspected unit and work area. Ran through diagnostics and found no stored error codes. Tested all bacon boiling functions for both upper and lower ovens. Could not get the unit to heat at all. Removed the unit from the cabinet and remove the top panel. Checked voltage from P2-1 to P2-3 and found 107 V. I checked voltage from P6-1 to P6-3 and found 121 V on my L1 side. I ch3cked voltage from P6-1 to P2-1 and found 77V when the unit was idle and then dropped to 0 V when the lower oven was called to bake. I called Whirlpool Techline and spoke to Andrew SR# 7731726034. He advised that based on my checks, the issue would have to be with a voltage supply and that the customer would need to contact an electrician to fix their electrical supply issue. Call complete."

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS4

Near Cedar Park, TX 78613

Tommy

Job Details: 09/13/2021

Arrived onsite for previously diagnosed parts. Replaced control and UI and tested found unit to now be operating as designed. Job Completed.

We serviced a

WHIRLPOOL DRYER

Model WGD8620HW0

Near Austin, TX 78736

Kevin

Job Details: 09/13/2021

"Arrived on site and inspected dryer and found saved error code F3E3, Found reading at inlet thermistor is 52.5 but reading at control board is showing open. Checked both red wires and both are showing open. A new harness will be needed to correct The dryer, should also bring back control board and Inlet Thermistor to ensure repair on next visit.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Austin, TX 78738

Brandon

Job Details: 09/13/2021

"Arrived on site for customer complaint of unit leaking, found leak coming from vent assembly, I replaced vent, unit tested good."

We serviced a

MAYTAG WASHER

Model MVWX655DW0

Near Waco, TX 76712

Jonathan M

Job Details: 09/13/2021

Arrived on site for a washing machine that?s not agitating. Inspected unit and work area. Customer advised that the unit seems to be trying to educate but it doesn?t really agitate very well. Check the unit and confirm the customers complaint. It appeared that the washplate was extremely loose. I was able to slide the wash play up and down due to rust. Remove the wash plate and cleaned off the gear case driveshaft. Play new agitator on to the gear case and tested the unit. The unit begin to work as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Briarcliff, TX 78738

Robert

Job Details: 09/13/2021

Arrived on job to take pictures and documentation for damaged door. Ordered left refrigerator door SS.; ordrng 1 W11435353 (DOOR)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near New Braunfels, TX 78130

Noah D

Job Details: 09/13/2021

"Arrived on site to inspect unit for leaking during operation, upon inspection found the drain tube disconnected causing issues, reattached drain tube and clamp, no leaks found but the drain was always on, ordering control due to pressure switch issue. Office to reschedule ; ordrng 1 W11170319 (CONTROL)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW1

Near New Braunfels, TX 78130

Noah D

Job Details: 09/13/2021

"Arrived on site to inspect unit for not heating during operation, upon inspection found the heating element working and all functions working normally.

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Buda, TX 78610

Kevin

Job Details: 09/13/2021

"Arrived on site and inspected washer and found rinse light is flickering and washer is unresponsive. Replaced control board and it will pass a calibration cycle and an automatic test cycle. No water leaks detected at time of service, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM04

Near Bee Cave, TX 78738

Robert

Job Details: 09/13/2021

Arrived on job to replace previously diagnosed part. After replacement test operation and heat up gasket to properly fit.

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Austin, TX 78750

David Z

Job Details: 09/13/2021

Arrived on site to diagnose dryer that was not running when power was hit. Tried to run the unit and had no power. Checked voltage at the terminal block and found no voltage present. Found breaker for unit tripped. Reset breaker and tested unit. Found excellent airflow and heat coming. Customer says the unit doesnt seem to dryer well on most cycles. Replaced operating thermostat due to possibly breaking down under heat and load. Ran unit and verified everything working as designed. Checked wiring and found no failed wiring or any wiring grounding out. Advised customer that the energy mode will leave clothes damp. If breaker pops again advised to contact electrician. Call complete.

We serviced a

WHIRLPOOL DRYER

Model MEDC215EW0

Near Leander, TX 78645

Justin

Job Details: 09/13/2021

"Arrived on site for a dryer not starting. I checked the voltage at the wall and terminal block and found it good. I then gained access to the back of the unit and ohmd out all thermostats, fuse, and element. I found thermostats and the element good. I found the fuse open and needing to be replaced. I installed the new fuse and then tested the unit. The unit is now working as designed.