Near Georgetown, TX 78628
Jonathan
Job Details: 03/19/2020
WASHER LG WM2050CW "Arrived on site for washer leaking and cap dropped down dispenser. Inspected unit and work area. Removed top and gained access to tub. Removed water line to tub and found cap. Assembled water line and performed diagnostics mode. Found leak coming from cold water line hose, valve to dispenser. Will need to replace hose. Customer approved estimate..; ordrng 1 5214ER4001B (HOSE)"
Near Taylor, TX 76574
Andy
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRS322FDAM04 Arrived on site for refrigerator tripping breaker and ice maker broken. Tested and inspected unit and found unit on GFCI/AFCI breaker informed customer that whirlpool recommends not to have unit on such a breaker as it creates breaker tripping issues. Also found broken ice maker. No water leaks present at time of service.;
Near Waco, TX 76710
Jonathan
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ0 Arrived on site for refrigerator that’s not getting the proper temp. Inspected unit and work area. Checked evaporator for frost and found no ice buildup. Checked pressures on my high and low side and found my high side at 105 psi and my low side in the vacuum at -20 psi. Added refrigerant and got pressures up to 135 and -5. Let unit run for 30 minutes and found pressures drop to 125 psi and -16 psi. Office will contact customer for reschedule date.; ordrng 1 W10780378 (compressor) and 1 W10913906 (coupler) and 1 W11179385 (drier-tube) and 1 WPW10239732 (evaporator) and 1 WX5X4 (lokring for sealed s)
Near Waco, TX 76710
Jonathan
Job Details: 03/19/2020
REFRIGERATOR FRIGIDAIRE FFTR1821TW5 Arrived on site for refrigerator that is not cooling. Inspected unit and work area. Found evaporator fan and condenser fan running. Felt the evaporator and found no refrigerant combing through the lines. Tested the compressor and for the compressor pulling 1.015 A and was running. However the unit would not cool. Office will need to reschedule customer for service due to part orders and needs to be done same time as other refrigerator.; ordrng 1 5303305677 (drier/filter) and 1 5303918274 (evaporator kit) and 1 5303918659 (compressor) and 1 W10913906 (coupler)
Near Waco, TX 76710
Jonathan
Job Details: 03/19/2020
WASHER GE GFW450SSM1WW Arrived on site for washer with a twisted seal. Inspected unit and work area. Found inner gasket twisted and mangled. Tried to readjust gasket but unit has been sitting with gasket twisted for six to eight months and was unable to get rid of the folds. Ordering gasket but part is out of stock. Will have office contact customer when part becomes available for reschedule date.; ordrng 1 WH08X23479 (gasket)
Near Waco, TX 76710
Jonathan
Job Details: 03/19/2020
DISHWASHER MAYTAG MDB4949SHZ1 Arrived on site for dishwasher that would not close properly. Inspected unit and work area. Found piece of plastic (not from the machine) stuck in between door and bottom door seal. Removed obstruction and checked for break or tear in seal. None found. Unit is working as designed. Call complete.
Near Jonestown, TX 78645
Paul
Job Details: 03/19/2020
OVEN KITCHENAID KEBC107KSS0 "Arrived onsite for a wall oven with the door not closing correctly. I found the door hinges bent and possibly the receivers also. I explained to the customer that the hinges would need to be replaced to see if the receivers were still in alignment; ordrng 1 WP4455605 (HINGE-RECV (LEFT)) and 1 WP4455606 (HINGE-RECV (RIGHT)) and 1 WP9760574 (HINGE-DOOR) and 1 WP9760577 (HINGE-DOOR)"
Near Fort Hood, TX 76544
Al
Job Details: 03/19/2020
FREEZER WHIRLPOOL WRT311FZDW01 Arrived to inspect freezer section cooling issues.Confirmed the door gasket is damaged and is the source of the frost buildup in the freezer compartment.Ordering the freezer door gasket.; ordrng 1 W10741118 (WHITE FREEZER DOOR GASKET )
Near Manor, TX 78653
Jacob
Job Details: 03/19/2020
DISHWASHER MAYTAG MDB4949SHZ0 Arrived onsite for unit install issue. Looked at unit. Found that cabinet piece that the unit is screwed to above had broken off. Cannot fix cabinet. Told customer to call the company that did the install to fix or call a carpentry company to fix cabinet. No issues at this time. Job complete
Near Pflugerville, TX 78660
Andy
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Arrived on site for refrigerator RC not cooling properly. Tested and inspected unit and found failed condenser motor, control and evaporator cover with fan and harness. Ordering needed needed parts. no water leaks present at time of service.; 1 W11024494 (CONDENSER MOTOR ) and 1 W11024494 (CONTROL )"
Near Austin, TX 78753
Andy
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Arrived on site for refrigerator RC not cooling tested and inspected unit and found failed control damper. Removed failed part and replaced with new. Went to install thermistor kit from service pointer. Service pointer states that instructions are in kit. Found no instructions in kit. Called tech line and spoke with Rick to ask on instructions (SR# 7727410176) made aware of issues and was informed that service pointer does not apply to this unit and that unit will need back control, And thermistors. Ordering needed part. no water leaks present at time of service.; ordrng 1 WPW10383615 (THERMISTOR )"
Near Round Rock, TX 78664
David
Job Details: 03/19/2020
DISHWASHER WHIRLPOOL WDF540PADM3 Arrived on site to diagnose dishwasher not heating or drying dishes. Performed diagnostic and found F7E1 error for no heat. Checked resistance at control of element and found element open. Ordering 1 W10518394 heating element. ; ordrng 1 W10518394 (heater)
Near Austin, TX 78726
Cliff
Job Details: 03/19/2020
WASHER MAYTAG MVWX600XW1 Arrived on site to diagnose a washing machine that is not completing cycles. Found heavy rust on motor and gear case assembly. Also noted failed shifter and failed main bearing assembly. Bearing assembly is causing heavy leak in unit.. Advise customer not to use unit as it is leaking and possible water damage can occur.
Near Round Rock, TX 78665
Tyler B.
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 "Arrived to inspect unit not cooling, found fc evap frozen, was able to manual defrost, unit will need thermistor and control and UI replaced to complete ; ordrng 1 CNOTE (SOONER SERVICE ) and 1 WPW10384183 (thermistor)"
Near Round Rock, TX 78664
Tyler B.
Job Details: 03/19/2020
DISHWASHER BOSCH SHP865WF5N "Arrived to inspect unit with no power, found 120 v, found 120 and star switch, jumped switch and still no power, unit will need mail control to repair ; ordrng 1 12015863 (CONTROL) and 1 CNOTE (PART AUTHO)"
Near Austin, TX 78753
Andy
Job Details: 03/19/2020
WASHER WHIRLPOOL MVWC465HW2 Arrived on site for washer making noise. Tested and inspected unit and found failed cam and actuator. Removed failed parts and replaced with new. Tested unit and all operations are normal. Instructed customer on use and care and practice for best performance. No water leaks present at time of service
Near Liberty Hill, TX 78642
Lou
Job Details: 03/19/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "arrived on site to inspect dishwasher tripping the breaker. Upon further inspection, placed the unit in diagnostics showing no error codes. Continued with testing and while testing, I placed my multimeter on the black wire at the junction box and tested amp draw from each mechanical part. All parts are within range of amp draw and the unit operated as designed and did not trip the breaker. I removed the outer door panel to inspect the main control and found it very warm. I verified ohms to the motor and element and checked voltage to the unit and all were good. When I went to verify voltage at the outlet, I found that the outlet itself was very loose. When I plugged the unit back in, the unit came on and then turned off. Checked the breaker (GFCI) and it was good. I unplugged the unit and replaced the main control due to possible damage from it being so hot and plugged then unit back in and it came on and then shut off again. I advised the customer of
Near Round Rock, TX 78664
David
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Arrived on site to diagnose refrigerator making noise in the RC, and not cooling. Performed diagnostic and found ice buildup in the RC evaporator cover. Found service pointer W11033419D, which covered this issue. Service pointer recommends replacement of control and Evap cover. Ordering W10889841 Evap cover, W11389713 control. Customer advised to defrost unit 48 hours in advance. ; ordrng 1 W10889841 (cover-evap) and 1 W11389713 (CONTROL )"
Near Round Rock, TX 78665
Andy
Job Details: 03/19/2020
OVEN JENN-AIR JJW2430DP01 Arrived on site for oven light turning on by itself. Tested and inspected unit and found failed UI. Removed failed part and replaced with new shipped to customer by whirlpool. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Marion, TX 78124
Noah D
Job Details: 03/19/2020
DRYER MAYTAG MED7230HW0 "Arrived on site to inspect dryer for not responding, found dryer with no power to console, 240 at outlet and at terminal, no green light on acu, ordering acu and console. Office to reschedule ; ordrng 1 W11406678 (CONSOLE ) and 1 W11406683 (ACU)"
Near Kyle, TX 78640
Robert
Job Details: 03/19/2020
WASHER SAMSUNG WF331ANR/XAA Arrived on job for complaints of basket not turning. Needs the basket replaced but the outer tub if split open would also need to be replaced
Near Taylor, TX 76574
Andy
Job Details: 03/19/2020
WASHER MAYTAG MVWC465HW2 Arrived on site for washer not filling with water tested and inspected unit and found failed inlet valve. Removed failed part and replaced with new. Tested unit and found some improvement but still has some issues. Called tech line and spoke Ken (SR# 7727412251) was made aware that unit is getting low flow from house. Checked for error codes and found none. Put unit in automatic test cycle and found water pressure low. Was instructed that house has low water pressure and will need to be taken care of and that unit will also need to be on dedicated outlet and breaker. And that no more repairs are to be done at this time unit those are done. Instructed customer on this. No water leaks present at time of service.
Near Copperas Cove, TX 76522
Al
Job Details: 03/19/2020
RANGE WHIRLPOOL WFE505W0JZ0 Arrived to inspect damaged cooktop.Verified the model and serial number.Took photos of damaged cooktop.Removed and replaced it.Job complete
Near Austin, TX 78752
Jacob
Job Details: 03/19/2020
WASHER AMANA NTW4516FW3 Arrived onsite for unit shaking. Tested unit. Found unit shaking. Replaced suspension. Tested unit. Did not solve issue. Ordered part. Rescheduled with customer ; ordrng 1 W10554251 (spin basket)
Near Del Valle, TX 78617
Scott
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Arrived on site for gasket not sealing properly on fresh food door. Found door warped not sealing on fresh food. Ordering door and washers for hinges .Office call to reschedule. ; ordrng 1 LW10599404 (dor-fip WHITE) and 1 WP487576 (washer) and 1 WP489467 (washer TOP)
Near Marion, TX 78124
Noah D
Job Details: 03/19/2020
WASHER ROPER RTW4516FW2 "Arrived on site to install valve for not filling, upon inspection found the valve clogged and not filling drum, replaced valves and retested on drain and spin, rinse and spin and normal. Job complete"
Near Temple, TX 76501
Jonathan
Job Details: 03/19/2020
WASHER MAYTAG MVWX655DW1 "Arrived on site for washer that is not rinsing or spinning well. Inspected unit and work area. Placed unit in service diagnostics and found an F7 E7 (motor unable to reach target RPM) error code. I ran several tests including heavy agitation, slow spin and high spin. Found no issues. Tested voltage to optical sensor and found it within range. I called Techline and spoke to Dave SR# 7727410799. He had me check to make sure the belt was spinning both directions on the heavy agitation which it did and run the high spin speed for 3 minutes to make sure the optical speed sensor was bad causing the unit to shut down. Unit worked as designed. He advised to make no repairs at this time because the unit is working as designed. He advised this issue was probably caused by an overloaded/unbalanced load. He asked that the customer try to limit their load and to make sure they were washing similar like items. Call complete."
Near Cedar Creek, TX 78612
Scott
Job Details: 03/19/2020
RANGE WHIRLPOOL WFE320M0ES2 Arrive on site for door issue on range. Found right side hinges bent and failed One of the door hinges was bent replaced hinge with a new one. Tested all operations and everything is working properly and the door is functioning properly.
Near Andice, TX 78628
Paul
Job Details: 03/19/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived onsite for a range with door trim issues. I found the outer door stainless trim separating from the outer door glass on the left side. The outer door needs to be replaced. Ordering W11176456 GLASS-DOOR..; ordrng 1 W11176456 (GLASS-DOOR)
Near Round Rock, TX 78664
David
Job Details: 03/19/2020
MICROWAVE BOSCH HMC80251UC/01 "Arrived on site to diagnose microwave with fading display. Performed diagnostic and tested unit. Brightness is at ,ax setting and will not go high, but it’s about half as bright as the oven is. Ordering 1 12014013 control panel. ordrng 1 12014013 (CONTROL PANEL)"
Near Georgetown, TX 78628
Jonathan
Job Details: 03/19/2020
OVEN WHIRLPOOL WOD51EC0AS03 "Arrived on site for oven, customer removed door and hinges locked up and was not able to install. Inspected unit work area. Found hinges will need to be removed to correct and reinstalled. Removed hinges and corrected. Assembled door and installed door. Tested door operation. All tested good."
Near Austin, TX 78750
Cliff
Job Details: 03/19/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site to diagnose an oven where steam is affecting the control panel when the door is opened. Contacted tech line and spoke with Leon he advised no repairs are possible to prevent this issue and to advise homeowner to ensure food is wrapped tightly with aluminum foil to prevent excess moisture from entering oven cavity. No further repairs can be done at this time and job is complete.File#7727408341
Near Round Rock, TX 78681
Tyler B.
Job Details: 03/19/2020
WASHER MAYTAG MVWB765FW3 "Arrived to inspect unit with low water error tested unit and found housing defective, replaced and tested properly"
Near Austin, TX 78750
Cliff
Job Details: 03/19/2020
REFRIGERATOR KITCHENAID KFCS22EVMS8 Arrived on site today no say refrigerator that is not cooling properly. Tested parts and components and found control not registering freezer temperature properly as freezer thermistor is 40+ degrees in freezer is registering negative temperatures. Advised homeowner on findings and possibility of a sealed system issue as well as the unit has been overworking itself.
Near Pflugerville, TX 78660
Leonardo
Job Details: 03/19/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to test unit for unit not getting to temp. Found unit off by 6 degrees at average temp. Calibrated oven to +10 test unit and unit test good job complete.
Near Austin, TX 78723
Jacob
Job Details: 03/19/2020
WASHER AMANA NTW4516FW3 Arrived onsite for unit. Shaking. Tested unit. Found that suspension was bad. Ordered part. Rescheduled with customer. ; ordrng 1 W10780045 (suspension)
Near Round Rock, TX 78681
Tyler B.
Job Details: 03/19/2020
DISHWASHER FRIGIDAIRE FDB4315LFC0 "Arrived to inspect unit with touch panel errors, found unit to need UI
Near Hays, TX 78610
Jacob
Job Details: 03/19/2020
RANGE WHIRLPOOL WFG550S0HZ1 Arrived onsite for door to unit coming off. Tested unit. Found that right hinge was broken. Replaced hinge. Tested unit. Unit test good. No leaks at this time. Job complete
Near New Braunfels, TX 78130
Noah D
Job Details: 03/19/2020
VENTHOOD WHIRLPOOL WVW7336JS0 "Arrived on site for vent hood issue, upon inspection found the vent hood installed incorrectly moved to the left, customer wanted to move over brackets and wall mounts for vent hood, informed builder that we do not remount hoods and move over all hardWare, customer will get will install company. Complete"
Near Austin, TX 78745
Kevin
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 "Arrived on site and inspected refrigerator and found a large ice mass in the ice bin, took one picture. Replaced water valve but could not replace icemaker it is buried under solid ice. Customer is going to defrost refrigerator and melt all the ice and if icemaker is needed it will need to be brought back and replaced. The water leaks from connections at time of service. Job complete"
Near New Braunfels, TX 78130
Noah D
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site o inspect fridge for continued leaking, upon inspection found the inlet for ice maker frozen in a. Lock, causing water to flood he ice bucket and cabin, unfroze block and bucket and replaced. Complete"
Near Bastrop, TX 78602
Scott
Job Details: 03/19/2020
WASHER MAYTAG MVWX655DW1 Arrived to diagnose washer found that the latch switch was broken. I replaced the latch switch tested the operation everything is working as it should. Ran diagnostic and everything works as it should. No leaks detected at time of service.
Near Austin, TX 78745
Kevin
Job Details: 03/19/2020
WASHER WHIRLPOOL WTW4616FW0 "Arrived on site and inspected washer and found drain hose is split and leaking water, took 1 picture. It will need to be replaced. No water leaks detected from connections at time of service.; ordrng 1 W11244231 (DRAIN HOSE )"
Near Harker Heights, TX 76548
Al
Job Details: 03/19/2020
DISHWASHER MAYTAG MDB4949SDH2 Arrived to install previously ordered part.Realized it was not the part intended for repair.Ordering W10300924V tub gasket to complete the repair.; ordrng 1 W10300924V (TUB GASKET)
Near Buda, TX 78610
Robert
Job Details: 03/19/2020
WASHER MAYTAG MVWB855DC3 Arrived on job for complaints of not starting. Found console dead. Console was replaced After replacement test operation
Near Leander, TX 78641
Lou
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "arrived on site to inspect refrigerator not dispensing water and not making ice. Upon further inspection, I tested both dispensers and nothing happened. Checked the door switches as both are good and closing all the way. Verified water into the unit was good. Found the reservoir frozen and the valve not functioning. Removed and replaced the reservoir and valve and retested and the ice maker fill tube filled the ice tray but still no water dispensing at the door. I removed the water tube from the valve to the top left hinge and it was clear. Contacted Techline and spoke to Bruce and advised of my findings. Bruce had me test voltage at the control for the water dispenser ad there was no voltage. Had me check voltage to the auger motor and there was not 120V. Tested the harness from the door switch to the connection above the light in the RC section and there was no continuity at the black/red wire
Near Austin, TX 78748
Luis
Job Details: 03/19/2020
REFRIGERATOR LG LMXS27626D/01 Arrived on site for ice build up in freezer section. Found middle divider slightly bent preventing good seal. Installed a new plate assembly checked door seals good.
Near Austin, TX 78750
Cliff
Job Details: 03/19/2020
MICROWAVE KITCHENAID KEMS377DBL1
Near San Marcos, TX 78666
Richard
Job Details: 03/19/2020
DISHWASHER KITCHENAID KDTE234GPS0 Arrived onsite for the dishwasher upper rack rubbing on gasket. During testing found that the upper rack is slightly rubbing on the gasket. Adjusted upper rack to where it is not rubbing on the gasket anymore. Complete
Near Leander, TX 78641
Lou
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "arrived on site to inspect refrigerator no cool. Upon further inspection, customer had the unit unplugged due to it not cooling and the “motor” being loud. I plugged the unit in and immediately could hear the compressor trying to start and was making a loud noise. I unplugged the unit and then plugged it back in and could hear the start device click then the compressor trying to ramp up speed but it failed. I advised the customer of my findings and that it needs a new compressor. I am ordering the compressor, evaporator, dryer, access valve, and CNOTE-2HR JOB, CNOTE-OFFICE TO SCHEDULE RETURN SERVICE. Unit left unplugged and is not connected to water source. ; ordrng 1 CNOTE (2 HR JOB) and 1 CNOTE (OFFICE TO SCHEDULE RETURN SERVICE) and 1 TJ90SD8404 (ACCESS VALVE) and 1 W10836706 (evaporator) and 1 WPW10143759 (dryer) and 1 WPW10507886 (compressor)"
Near Lago Vista, TX 78645
Paul
Job Details: 03/19/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite for the refrigerator to replace the previous diagnosed parts. I replaced the power supply and the FC evaporator motor. I tested the unit and it is working as designed.
Near Georgetown, TX 78628
Jonathan
Job Details: 03/19/2020
OVEN WHIRLPOOL WOS51EC0AS04 "Arrived on site for not powering on. Performed diagnostics and tested voltage to unit and found 240 volts. Traced voltage to thermal fuse. Tested fuse and found opened. Removed failed fuse and installed new. Performed diagnostics mode and tested cooling fan in high and low speed. Tested in normal operation. Found proper air flow from fan. Tested all other operations. All tested good. ;
Near Killeen, TX 76549
Al
Job Details: 03/19/2020
OVEN WHIRLPOOL WFE550S0HZ1 Arrived to inspect range temperature issues.Confirmed the complaint andCalled Whirlpool Tech line and spoke with CHRISSR#7727404188I was instructed to replace the control.Removed and replaced it.Reassembled and unit tested as designed.Job complete
Near Kyle, TX 78640
Jacob
Job Details: 03/19/2020
WASHER SAMSUNG WA400PJHDWR/AA-03 Arrived onsite for unit not draining water. Tested unit. Water is not draining. No issues at this time. Job complete
Near Killeen, TX 76542
Al
Job Details: 03/19/2020
MICROWAVE WHIRLPOOL WMHA9019HZ1 Arrived to inspect microwave door issues.Confirmed the display issues and removed and replaced the door.Reassembled and did the 2 minute water cup test and unit tested as designed.Job complete
Near Austin, TX 78754
Jacob
Job Details: 03/19/2020
DRYER WHIRLPOOL MEDC465HW0 "Arrived onsite for unit not heating. Tested unit. Found that the wall socket is not keeping stable power going to the unit. Let customer know of the issue, and to contact an electrician to remedy the issue. No issues at this time."
Near Round Rock, TX 78681
Andy
Job Details: 03/19/2020
WASHER MAYTAG MVWB835DC4 Arrived on site for washer not operating. Tested and inspected unit and found failed UI and control. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Georgetown, TX 78633
Jonathan
Job Details: 03/19/2020
RANGE WHIRLPOOL WFG550S0HZ0 Arrived on site for oven intermittently tripping circuit breaker. Customer stated that when failure happens it will usually occur in the middle of night and has not tripped circuit breaker when in use. Removed back panel and inspected wire harness. Removed connector and inspected. Inspected DSI control and spark igniters. Called Whirlpool tech support and spoke with Dave. He stated issue was with house electric and not unit. (SR# 7727410805).
Near Lakeway, TX 78734
Kevin
Job Details: 03/19/2020
DISHWASHER LG LDT7797ST Arrived on site and found IE error code showing on user interface. code will happen in the first few minutes of a cycle. Spoke with LG tech line and they recommended inspecting hall sensor on the air assembly. Found one lavender wire is cut to the hall sensor and after reconnecting it the washer will now progress on a normal cycle. Recommended customer used dishwasher magic to remove any buildup inside the dishwasher. No water leaks from connections at time of service, job complete."
Near Round Rock, TX 78681
Tyler B.
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived to inspect unit with no lights, found bad modules replaced and tested good"
Near Austin, TX 78758
Leonardo
Job Details: 03/19/2020
DISHWASHER BOSCH SHE3ARF6UC Arrived on site to test unit for unit not washing correctly. Test until and found pump working but unit not getting enough water. Will need to order new fill valve 00637572.. ; ordrng 1 00637572 (FILL VALVE )
Near Kyle, TX 78640
Robert
Job Details: 03/19/2020
WASHER MAYTAG MVWB965HW0 Arrived on job for complaints of noise. Found tape that secured the wire harness separated and was scraping the sides. Re secured tape with extra and retested.
Near Cedar Park, TX 78613
Lou
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "arrived on site to inspect refrigerator ice maker leaking water in the housing. Upon further inspection, I found where the ice maker fill tube chute was full of ice and there was evidence of water spillage on the ice maker and inside the housing. I removed and replaced the ice maker and tested. The ice maker is operating as designed. In the process of replacing the ice maker, I found where the clips on the ice bin were broken. I am ordering the ice bin ad having it shipped directly to the customer (D2C). No water leaks observed during service.; ordrng 1 W11185686D2C (ICE BIN)"
Near Leander, TX 78641
Lou
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "arrived on site to inspect refrigerator not dispensing water and the ice dispenser not working. Upon further inspection, I verified both switches were working then removed and replaced the UI and tested. Unit is operating as designed. No leaks observed during service, job completed."
Near Leander, TX 78641
Lou
Job Details: 03/19/2020
OVEN JENN-AIR JLRP548WP01 "arrived on site to install previously diagnosed and ordered parts. Due to the unit showing error code F1E1 at the previous service call, I removed and replaced the user interface and main ACU and tested. Unit is operating as designed. No gas leaks detected during service, job completed."
Near Pflugerville, TX 78660
Leonardo
Job Details: 03/19/2020
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived on site to replace fan. Found fan working correctly and issue being the door not making contact with switch holders. Secured switch holder for door to make contact. Test unit and unit working as designed unit heating and no noise or shutting off
Near Dripping Springs, TX 78620
Brandon
Job Details: 03/19/2020
MICROWAVE GE ZEB1227SL1SS "Arrived on site for customer complaint of door not opening, found broken latch, ordering parts. ; ordrng 1 WB10X27080 (LEVER SWITCH) and 1 WB14X10049 (board latch)"
Near New Braunfels, TX 78132
Richard
Job Details: 03/19/2020
OVEN KITCHENAID KODE500ESS02 Arrived onsite for the oven error code F1E0. During testing found error code F1E0 which UI failure. replaced UI and oven tested good.
Near Round Rock, TX 78681
Cliff
Job Details: 03/19/2020
WASHER MAYTAG MHW5630HW0 Arrived on site to diagnose a washing machine that is leaking and has abnormal vibration during spin. Found shocks worn and door boot torn. All four shocks and door boot will need to be replaced to complete repair..; ordrng 1 W11314648 (BELLOW)
Near , TX 78634
Cliff
Job Details: 03/19/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site today cause a dishwasher that is not cleaning properly. Tested unit and found loose wiring on pump assembly causing intermittent operation. Rewired pump properly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near San Marcos, TX 78666
Richard
Job Details: 03/19/2020
WASHER WHIRLPOOL WTW5700XL2 Arrived onsite for the washer not working has burning smell. During inspection found that the motor capacitor had imploded which caused the smell and the popping noise.
Near Austin, TX 78753
Andy
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM00 Arrived on site for refrigerator not dispensing water. Tested and inspected unit and found failed UI. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Lakeway, TX 78738
Kevin
Job Details: 03/19/2020
REFRIGERATOR MAYTAG MRT118FZEM00 "Arrived on site and inspected refrigerator and found evaporator drain is blocked. After clearing evaporator drain with steamer it is now working properly. No water leaks from connections at time of service, job complete.
Near Leander, TX 78641
Paul
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived onsite for a refrigerator not cooling correctly to possibly replace previous diagnosed sealed system components and controls. I found the UI showing PO when I arrived. The customer stated the PO is constantly showing up. I found the RC cooling but the FC wasn’t cooling at all. I ran service test 3 and found the controls resetting as soon as the FC evaporator fan tried to start. I found the fan shorting out and I found the power supply getting hot and smoking. I replaced the power supply control and the FC evaporator fan. I tested the unit. I found the RC only getting to 60 degrees and the temp dropping very slowly. I found the low side line frozen to the compressor. I found the RC coil completely frosted up. I explained to the customer that this was probably caused by the unit doing the power reset and constantly trying to coon the RC. I defrosted the coil and tested the unit. The RC dropped to 46 degrees after 20 minutes and the sealed syst
Near Horseshoe Bay, TX 78657
James
Job Details: 03/19/2020
MICROWAVE KITCHENAID KOCE500ESS05 Arrived on site and pulled oven to test fuses. Found thermal fuse has failed. Installed new and tested operation. Found unit now heating properly. Job complete
Near Austin, TX 78746
Luis
Job Details: 03/19/2020
REFRIGERATOR KITCHENAID KRSF505ESS01 "Arrived on site for a defective pad,replaced icemaker pad on dispenser tested dispenser unit working as designed."
Near Manor, TX 78653
Jacob
Job Details: 03/19/2020
MICROWAVE WHIRLPOOL WMH31017HB2 Arrived onsite for unit not sitting on wall bracket correctly. Confirmed wall bracket was not installed correctly and causing door to unit not shutting correctly. Tightened screws to door latch. Tested unit. Unit test good. Instructed customer on getting wall bracket re mounted. No issues at this time. Job complete
Near Austin, TX 78758
Leonardo
Job Details: 03/19/2020
RANGE WHIRLPOOL WEE745H0FS2 Arrived on site to test unit for no display. Test unit and found connection to display board was disconnected. Secured connection test unit and unit test good job complete.
Near Austin, TX 78758
David
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRS311SDHM02 "Arrived on site to diagnose refrigerator with reported water lines freezing over. When I spoke with resident they informed me that the issue they had was a water bottle / glass with liquid has frozen and broken on the top shelf, resulting in a safety issue with Glass. Checked unit and advised to keep liquids off the top shelf as they sit in front of the damper vent from the freezer, and it’s blowing freezing air on them. Water lines were working as designed at this time, and no issue was found with them. If RC freezing issues get worse we would need to return with a damper, also advised to raise RC temp as well. All is working as designed at this time. Call complete."
Near Austin, TX 78758
David
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Arrived on site to diagnose refrigerator with a UI that has no temperature control on it. Called tech line, and was advised to order a UI as a customer complaint from Plainfield. SR7727407325. The unit has no temperature control on the UI or in the damper assy. When I tried to install the new UI, found it does not have the right connectors for the unit, as the unit has a 2 pin and 6 pin connection. The new UI is showing as the correct part number, but has 2 4pin connectors. Parts to research and find us correct UI for this unit to allow temp control. No other action we can take at this time. Office to reschedule when we can find correct part."
Near Blanco, TX 78606
Brandon
Job Details: 03/19/2020
REFRIGERATOR MAYTAG MSS25C4MGZ00 "Arrived on site for customer complaint of unit not dispensing ice, and leaking out of ice door. Found evidence of ice door not sealing all the time, ice crystals on bottom of ice bucket, and wet ice. I replace ice door, unit tested good."
Near Austin, TX 78758
Leonardo
Job Details: 03/19/2020
RANGE WHIRLPOOL WEE510S0FS2 Arrived on site to install new endcaps. Install end caps and screws test unit and unit test good job complete.
Near Johnson City, TX 78636
Brandon
Job Details: 03/19/2020
MICROWAVE AMANA AMV2307PFS3 "Arrived on site for customer complaint of light not working, found faulty control board, ordering control, light and housing. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (2 TECHS ) and 1 W10849846 (cntrl-elec)"
Near Kyle, TX 78640
Kevin
Job Details: 03/19/2020
OVEN WHIRLPOOL WOD77EC0HS00 "Arrived on site and set both ovens to preheat to 350, top oven reached temperature in 11 minutes. Bottom oven is showing 190 degrees after 11 minutes. Lower oven will reach temperature but it takes 30-35 minutes total. Spoke with techline and because correct control board was already replaced they recommended replacing control panel. 7727404425; ordrng 1 W11428578 (CONTROL PANEL )"
Near San Marcos, TX 78666
Richard
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite for the refrigerator ice maker not making ice. Upon inspection found that the ice bin is full of ice ran diagnostics and all ice maker functions tested fine and no leaks detected. Complete
Near Killeen, TX 76542
Al
Job Details: 03/19/2020
WASHER MAYTAG MVWB835DW "Arrived to inspect washer not locking the lid.Confirmed the complaint and removed and replaced the latch.Reassembled, tested and unit tested as designed.All water lines were dry at the time of service."
Near Blanco, TX 78606
Brandon
Job Details: 03/19/2020
RANGE JENN-AIR JGCP436WP02 "Arrived on site for customer complaint of foam gasket coming undone from under cooktop. Found countertop cubby hole was not cut properly and cooktop does not sit on top of counter as it should by design. Instructed customer to contact builder, new countertop may be needed in order for the cooktop to sit level and proper.
Near Lago Vista, TX 78645
James
Job Details: 03/19/2020
WASHER WHIRLPOOL MVWC465HW2 Arrived on site and tested operation. Found unit would not attempt to lock and only drain. Unable to get unit into diagnostics. Installed new control and unit would enter diagnostics but would not lock and only clicked. Installed new lock assembly and found same result. I found the new lock was locked in the box. I will reorder the lock assembly. ; ordrng 1 W10837741 (lid strike) and 1 W11307244 (latch)
Near Austin, TX 78737
Robert
Job Details: 03/19/2020
RANGE KITCHENAID KSEG950ESS1 Arrived on job to replace harnesses. After of main and cooktop harness found the control damaged will need to also replace control. ; ordrng 1 W11100515 (cntrl-elec)
Near New Braunfels, TX 78130
Richard
Job Details: 03/19/2020
REFRIGERATOR FRIGIDAIRE LFHB2741PF Arrived onsite for the refrigerator ice maker leaking water. Upon inspection found that there is water dripping from the back of ice maker compartment and there is a solid block of ice on the bottom of refrigerator behind the deli drawer. And there is moisture/ sweating on the back of the refrigerator. Called Frigidaire tech line and they stated with the symptoms that are happening is caused by the ice maker drain line is frozen
Near Austin, TX 78753
Andy
Job Details: 03/19/2020
MICROWAVE AMANA AMV2307PFS4 "Arrived on site for microwave not working. Tested and inspected unit and found unit starts and operates but has F1-E4 error code when trying to cancel. Found failed control found that engineering digit was not in system. Updated model number and found no parts brake down, found part is not correct control and parts research is needed. Office to schedule return trip.; ordrng 1 SEENOTE (PARTS RESEARCH/ UNKNOWN CONTROL ) and 1 SEENOTE (OFFICE TO SCHEDULE )"
Near Austin, TX 78745
Kevin
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM14 Arrived on site and found whirlpool has directly shipped the LED control board to customer however it is incorrectly packed and will need to be re-ordered passed on to SR. One may be available and SR will inspect it upon arrival to ensure it is the correct part.; ordrng 1 W11033329 (cntrl-elec)
Near Meadowlakes, TX 78654
James
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM00 Arrived on site and disassembled unit to install harness. Tested operation and found unit working properly installed freezer ice maker and tested all functions returned to normal. Job complete
Near Georgetown, TX 78626
Tyler B.
Job Details: 03/19/2020
DRYER MAYTAG MEDC465HW0 "Arrived to inspect unit making creaking knock noise, lever unit and found unit will need new roller supports, and repair kit, and tighten down motor bracket to repair ; ordrng 1 CNOTE (OPCUST WANTS SOONER SERVICE ) and 1 WPW10359269 (shaft) and 1 WPW10359270 (roller shaft,support)"
Near Austin, TX 78746
Luis
Job Details: 03/19/2020
REFRIGERATOR JENN-AIR JFFCC72EFP02 Arrived on site for cooling complaint. Ran diagnostics Evap thermistor reading -9° and wall thermistor 20° actual temp 35° called tech support
Near Belton, TX 76513
Jonathan
Job Details: 03/19/2020
WASHER WHIRLPOOL WFW6620HC0 "Arrived onsite for washer that is leaking from the drawer. Inspected unit and work area. Customer advised this Issue only happened on the rinse cycle. I called Techline about this issue due to prior and spoke to Joel SR# 7727404689. He advised to level the unit, make sure there is no blockage fro the dispenser to the tub, and then if problems persist, to replace the dispenser. I adjusted the feet to level the unit with customers approval and tested unit in an auto cycle. Unit worked as designed. Tested unit manual fill tests and all passed without leaking. Unit is working as designed. Call complete."
Near Leander, TX 78645
James
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Arrived on site and found water line at ice maker was still frozen. Cleared ice and tested. Unit tests good. Job complete
Near Round Rock, TX 78681
Cliff
Job Details: 03/19/2020
OVEN KITCHENAID KODE300ESS04 Customer informed me outer panel is broken and will need to be replaced. As I do not have that panel in stock today I am ordering parts and office will need to set a return appointment due to part availability.; ordrng 1 W10839793 (nameplate) and 1 W11354870 (DOOR PANEL) and 1 WPW10347596 (glass-door)
Near Austin, TX 78703
Luis
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL KRFC704FPS03 Arrived on site for damaged door. Removed damaged door installed new fresh food door checked door seal good checked door operation good.
Near San Marcos, TX 78666
Richard
Job Details: 03/19/2020
REFRIGERATOR WHIRLPOOL WRF550CDHZ02 Arrived onsite for the refrigerator water dispenser dripping. During testing found that the water valve is not closing all the way allowing water to drip out of the dispenser. Replaced valve and tested good no leaks and dripping is gone. Complete