Service History 526 - Appliance Express

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE204KPS0

Near Georgetown, TX 78626

Jonathan S

Job Details: 04/11/2022

"Arrived on site for dishwasher leaking water on left side. Inspected unit and work area. Inspected underneath and found water remaining in drip pan. Found unit unleveled leaning to the left. Adjusted leveling foot. Performed diagnostics mode and checked fault codes, found F8-E4 float switch opened. Ran test cycle and monitored operation. Found unit operating as designed and no water leaks detected. Ran test cycle again and same results. Spoke with customer on service performed. All tested good, no water leaks detected during service."

We serviced a

MAYTAG REFRIGERATOR

Model MFF2557HEW

Near Harker Heights, TX 76548

David Z

Job Details: 04/11/2022

"Arrived on site to follow up on refrigerator with failed damper. Replaced damper due to old one being rusted out and sticking. Tested and verified no further noise coming from damper. Unit is making a bizarre noise that I could not find the source of briefly, but isn't affecting function. Call complete."

We serviced a

WHIRLPOOL WASHER

Model WET4027HW0

Near Austin, TX 78751

Matthew

Job Details: 04/11/2022

Arrived onsite for dryer not heating again. Upon arrival inspected unit and found blown high limit thermostat again. Attempted to replace high limit but part was defective. Called SW for assistance. Jumped thermostat and tested. Found unit not cycling. Tested cycling thermostat and found not reading properly. Ordering cycling thermostat. Office to reschedule ; ordrng 1 279769 (Cutoff) and 1 WP3387134 (Cycling thermostat) and 1 W10854240 (Timer)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Austin, TX 78723

Scott

Job Details: 04/11/2022

Arrived on site for no fill dishwasher . Found in diagnostics motor error code . Test wash DW would fill but wash motor wouldnt come on . Found molex connector was isnt installed into motor . Reinstalled connection. Reran diagnostics all checked normal. Wash motor is working . No water leaks detected at time of service. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Leander, TX 78641

Lou

Job Details: 04/11/2022

"Arrived on site to inspect refrigerator temps. Upon further inspection, I found both compartments not cooling properly. I found ice on the FC evap cover. I removed the cover and found the evaporator engulfed in ice/frost. Using my steamer, I removed the ice from the thermistor and tested ohms and found the thermistor reading 3461ohms, which at temp readings, its reading that its approximately 67 degrees. I removed and replaced the thermistor and tested and its reading properly now. I placed the unit in diagnostics and tested the defrost heater and it is operating as designed. I left the heater on to help remove the ice and using my steamer, I removed the remaining ice. I found the suction line badly bent where it does into the cabinet liner (photo). I recommended that the customer monitor the unit and if they notice ice/frost on the evap cover again to call it in for service. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Georgetown, TX 78626

Jonathan S

Job Details: 04/11/2022

"Arrived on site for dishwasher leaking at door. Inspected unit and work area. Found rack stopper broken on left side. Removed stopper and installed new (TS). Removed door panel to inspect for traces of water, none found. Performed diagnostics mode and monitored test operation. Inspected underneath unit and no signs of water. Found bottom spray arm not turning properly. Found dish in bottom interfering with spray arm (see SD-pic). Removed dish and continued to monitor test cycle. Found suds buildup in unit, spoke with customer on suds. Found unit operating as designed, no water leaks detected during service."

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Austin, TX 78739

Matthew

Job Details: 04/11/2022

"Arrived onsite for washer making tapping noise when spin cycle starts. Upon arrival tested unit with load. Found that when the spin cycle first starts for the first few seconds there is a tapping sound. After that the spin cycle is normal. Called tech line for assistance. Tech stated that the beginning of a spin cycle the load is trying to balance itself. Some of the noise could be caused at that stage, then leveled out. Provided SR#7733329543. Also recommended taking off top and back panel to inspect for anything loose. Did as instructed. Did not find any loose cable, hose or wire harness. Documented with tech line. Test load competed as designed with the exception of the noise at the beginning of the spin cycle. Customer stated noise is present on every load. Customer will monitor but more than likely will be reaching out to Maytag."

We serviced a

WHIRLPOOL WASHER

Model WFW8300SW03

Near Kyle, TX 78640

Matthew

Job Details: 04/11/2022

Arrived onsite to drain washer for customer. Job complete

We serviced a

GE DRYER

Model GTD18ESSJ0WW

Near Kyle, TX 78640

Matthew

Job Details: 04/11/2022

"Arrived onsite for dryer not staying on. Upon arrival found drum not turning, drive belt failed. Unit will need belt replaced. Bringing back prescreened parts including start button. Office to reschedule ; ordrng 1 WE03X29897 (Belt) and 1 WE03X31620 (Idler)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near Georgetown, TX 78628

Jonathan S

Job Details: 04/11/2022

"Arrived on site for refrigerator making abnormal noises and not freezing in FC. Ins unit and work area. Found FC not defrosting. Performed diagnostics mode and tested defrost cycle. Found unit unit not staying in defrost mode. Contacted service manager with failure. Found main control not available at this time. Tested unit by just replacing UI. Performed diagnostics mode and tested defrost operation and found unit defrosting. Measured temperature in FC and on heater. Continued to monitored defrost cycle until water was dripping in condenser drain pan. Informed customer to allow about 1 week for defrost cycle to catch up and operate as normal No water leaks detected during service."

We serviced a

WHIRLPOOL WASHER

Model WETLV27HW2

Near Austin, TX 78724

Scott

Job Details: 04/11/2022

Arrived on site for washer not finishing cycle . Ran diagnostics got long drain error code . Unit is taking long time to drain . Ordering drain pump . No water leaks detected at time of service. Call to set return ; ordrng 1 W10775446 (Drain pump)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS08

Near Austin, TX 78724

Scott

Job Details: 04/11/2022

Arrived on site for microwave tripping breaker . Maintenance had switched out breaker days before service call . Tenent has been using it since replacement . Ran diagnostics and heated water up with lights and fan on high. Couldnt duplicate tripping breaker . Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Austin, TX 78750

Justin

Job Details: 04/11/2022

"Arrived on site for a refrigerator that wont dispense ice. I tested the unit and found the impeller was stripped on the auger motor. I could not remove the impeller. Ordering the ice box divider to install. We will return with the spacer, impeller, and auger motor to install as well. Office to reschedule. ; ordrng 1 WPW10309864 (Ice Box Divider)"

We serviced a

WHIRLPOOL WASHER

Model WFW5090GW

Near Austin, TX 78749

Kevin

Job Details: 04/11/2022

"Arrived on site and inspected washer and found debris on glass causing door seal to leak. Instructed customer on how to keep this area clear to prevent seal from leaking. Started a normal cycle with a blanket to demonstrate how to confirm visually that seal is working properly.

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HZ0

Near Austin, TX 78702

Scott

Job Details: 04/11/2022

"Arrived on site for control readout fading and missing some leds and right front burner not lighting properly . Found igniter on burner head failing . Due to rusting of screws May need all burner heads ,orifice holders and screws . Also one knob is cracked at stem. Will need AUTHO . No gas leaks detected at time of service. Call to set return ; ordrng 1 Auto and 2 W10515455 (Front burner heads)s and 1 W10515454 (Left rear) and 1 W10515453 (Right rear) and 8 3400701 (Head screws)s and 1 W11023139 (Knob) and 1 W10473936 (Left front orfice) and 1 W10473932 (Left rear holder) and 1 W10474166 (Right front holder) and 1 W10474162 (Right rear holder)"

We serviced a

WHIRLPOOL DRYER

Model MED8630HW2

Near Austin, TX 78704

Scott

Job Details: 04/11/2022

"Arrived on site for dryer shutting off after couple mins . No error codes . Ran resistance on electrode harness , found slightly out of range . Replaced thermistor ,harness , and control. Ran dryer , all checked normal. Job complete."

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Andice, TX 78641

Lou

Job Details: 04/11/2022

"Arrived on site to inspect range control panel issues. Upon further inspection, I found the stainless trim was tilted and not installed correctly at the manufacturer. When I went to replace the panel, I found the part prescreened for today was damaged. I am ordering the control panel and RNING TECH TO INSPECT. Scheduled turn service for 04/15/22. No gas leaks detected during service.; ordrng 1 W11097777 (Control panel) and 1 CNOTE (Returning tech to inspect new panel)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Leander, TX 78641

Lou

Job Details: 04/11/2022

"Arrived on site to inspect dishwasher control panel not changing selections. Upon further inspection, I attempted to place the unit in diagnostics and it failed. I removed the outer door panel and inspected the control and found it not secured to the control panel on the left side clip (photo). Adjusted the control and reassembled and placed the unit in diagnostics showing no error codes. Continued with testing and the unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Leander, TX 78641

Lou

Job Details: 04/11/2022

"Arrived on site to inspect dishwasher not cleaning properly. Upon further inspection, the customer advised that the unit is not heating and the unit is not cleaning. I placed the unit in diagnostics showing error codes F7E1 & F4E3. Cleared the codes and continued with testing. While testing, I checked amp draw to the components and found the wash motor getting up to 2amps which is too high. Also found the element is bad. I removed the outer door panel and tested the motor and element at the control and found both bad. Also found the vent leaking water from the gasket area. I am,ordering the sump/motor assembly, vent and element and office to schedule return service. Other than the vent gasket, no other water leaks observed during service.; ordrng 1 W10518394 (Element) and 1 W10518394 (Vent)"

We serviced a

WHIRLPOOL DISHWASHER

Model JDPSS246LL0

Near Georgetown, TX 78628

Lou

Job Details: 04/11/2022

"Arrived on site to inspect dishwasher error codes. Upon further inspection, I placed the unit in diagnostics showing error code F7E2. Cleared the code and continued with testing. Once the unit dispensed water into the tub and the motor was to come on, the drain pump came on and drain the water from the unit and the error code reappeared. I removed the outer door panel and tested the motor from P5-1 to P5-2 and got 16.6ohms. Tested the harness and it was good. I am ordering the sump/motor assembly and main control and office to schedule return service due to the availability of parts. No water leaks observed during service.; ordrng 1 W11460946 (Sump/motor assembly) and 1 W11572097 (Main control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Spicewood, TX 78669

Brandon

Job Details: 04/11/2022

"Arrived on site to repair unit for defrost issue, I replace UI, control, and fan motor with thermistor, heater tested good ice box fan tested good, instructed customer to allow 24 hours to fully adjust."

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Austin, TX 78726

Justin

Job Details: 04/11/2022

Arrived on site for a dishwasher not draining properly. Per last repair I found the damper on the drain hose not opening fully. This was causing the unit to drain very slow. I installed the new drain line and found the water flow coming from the line significantly stronger. I filled and drained the unit several times. I found the unit working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW0

Near Austin, TX 78726

Justin

Job Details: 04/11/2022

"Arrived on site for a washing machine making a loud noise and leaking. Upon arrival the customer stated both issues are intermittent. I put the unit into diagnostics mode and found no stored error codes. I ran a test cycle and a high spin. I could not replicate the leak, but was able to hear a loud screech on the ramp up for spin. I gained chess to the bottom of the unit me found the belt wearing down with debris everywhere. I removed the cam and found some excess play in the gearcase shaft. Due to this we will need to replace the gearcase, belt, and cam. We will return with all parts and gearcase already on order. Office to reschedule. ; O-emld tckt"

We serviced a

KITCHENAID MICROWAVE

Model KMHC319ESS2

Near Austin, TX 78732

Justin

Job Details: 04/11/2022

"Arrived on site for a microwave receiving an F8E5 error code. Upon arrival the customer stated that they had replaced the MW switches themselves, and afterwards the error code was being thrown. The unit was working, but they could not clear the error code. I put the unit into diagnostics mode and found stored error codes F8E5 for exhaust sensor error and F4E9 for popcorn sensor error. I gained access to the control and found the sensors unplugged. I plugged them in and the unit was then working as designed.

We serviced a

GE DISHWASHER

Model GDT545PSJ6SS

Near Spicewood, TX 78669

Brandon

Job Details: 04/11/2022

"Arrived on site for customer complaint of unit not draining and leaking, found clog at disposal, I removed clog, unit tested good, instructed customer to clean unit."

We serviced a

KENMORE DRYER

Model 110.670876

Near Spicewood, TX 78669

Brandon

Job Details: 04/11/2022

"Arrived on site for customer complaint of loud noise and then unit stopped working all together. Found broken idler and belt, I replaced idler and belt, unit tested good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDEM01

Near Andice, TX 78628

Lou

Job Details: 04/11/2022

"Arrived on site to inspect refrigerator making loud humming noise. Upon further inspection, the customer provided a video of the noise and immediately I could tell it was the fan hitting ice. I removed the bottom crisper drawer and found a block of ice on the RC evap cover (photo). I attempted to remove some the ice/frost and could tell the evap drip pan was badly warped. I had my customer sign the waiver of damages from defrosting refrigerator and recommended that the customer pull the unit out and unplug it and place towels around the back of it to help absorb any water that may leak when defrosting the unit. I advised the customer on what parts needed to be replaced. Due to the amount of ice on the evaporator, I rescheduled for 04/20/22 (at customer request) and ordered a CNOTE-LSO and AUTHORIZATION to replace the RC evap motor/harness, support, UI, and drip pan kit. No water leaks observed during service.; ordrng 1 CNOTE (LSO) and 1 CNOTE (AUTHORIZATION)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Austin, TX 78669

Brandon

Job Details: 04/11/2022

"Arrived on site for customer complaint of unit not making ice, found failed ice maker, I replaced ice maker, unit tested good."

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Austin, TX 78738

Brandon

Job Details: 04/11/2022

"Arrived on site for customer complaint of unit not powering on, found breaker was tripped, customer is having some work done on the house and the workers may have flipped the breaker. I tested unit, unit tested good,

We serviced a

WHIRLPOOL DRYER

Model LEQ9858PW0

Near Lakeway, TX 78734

Brandon

Job Details: 04/11/2022

"Arrived on site for customer complaint of unit not starting, found broken door switch, I replaced switch, unit tested good."

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Pflugerville, TX 78660

Wesley

Job Details: 04/11/2022

Arrived onsite and found multiple f7 error codes open motor circuit and unable to reach target rpm. Wiring looks good and can hear motor attempting to turn but just humming. Unit is unobstructed. Basket spins freely. Ordering motor to repair. ; ordrng 1 W11026785 (Motor)

We serviced a

WHIRLPOOL COOKTOP

Model WCE77US0HS01

Near Pflugerville, TX 78660

Wesley

Job Details: 04/11/2022

Arrived onsite and used the harness to repair the wiring issue to the hot plate. Unit is now operating as designed. All checks good. Advised customer on the repair.

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0AS04

Near Pflugerville, TX 78660

Wesley

Job Details: 04/11/2022

Arrived onsite for blown thermal fuse. Repaired unit. All checks good. Advised customer on repair.

We serviced a

WHIRLPOOL DRYER

Model WED5100HC2

Near Pflugerville, TX 78660

Wesley

Job Details: 04/11/2022

Arrived onsite for unit not drying clothes quickly. Found unit is duct is not passing any air. Advised customer the duct needed to be cleaned to restore proper drying function.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Hutto, TX 78634

Wesley

Job Details: 04/11/2022

Arrived onsite and found clogged drain hose. Replaced drain hose and restored function. Unit is now operating a designed. All checks good. Advised customer on maintenance.

We serviced a

ROPER WASHER

Model RTW4640YQ0

Near Hutto, TX 78634

Wesley

Job Details: 04/11/2022

"Arrived onsite for not completing a cycle and found unit would not activate the drain while onsite, even though it had drained out the last load for the customer. Ordering control and drain pump to repair. ; ordrng 1 W10484681 (Control) and 1 WPW10276397 (Pump)"

We serviced a

WHIRLPOOL DRYER

Model WED92HEFW1

Near Round Rock, TX 78664

Wesley

Job Details: 04/11/2022

Arrived onsite and tested unit for grinding noise. Found drum contacting back support panel and scraping once per rotation. Ordering drum and returning with repair kit parts. Advised customer on wait time for drum.; ordrng 1 W10541657 (Drum)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Austin, TX 78749

Luis

Job Details: 04/11/2022

"Arrived on site for no ice. Found broken wires at door hinge,repaired broken wires,ran diagnostics icemaker ran through a harvest cycled and filled with water.

We serviced a

WHIRLPOOL OVEN

Model KFGD500ESS

Near Austin, TX 78749

Kevin

Job Details: 04/11/2022

"Arrived on site and inspected range and found upper oven bake igniter has failed.; ordrng 1 WPW10324738 (Igniter) and 1 WP7432P143-60 (Igniter)"

We serviced a

KITCHENAID REFRIGERATOR

Model KSSP42QHS00

Near Austin, TX 78737

Kevin

Job Details: 04/11/2022

"arrived on site and inspected refrigerator and found ice production is good, there is no Filter on this model ice taste cannot be changed. Took pictures. Found water dispenser nozzle has broken off overtime and water is not directed into cup from dispenser. Took pictures. Requested parts research to see if a new nozzle is still available nothing is shown in the parts breakdown that is applicable. If If part cannot be found water dispenser cannot be corrected. This does not affect the overall cooling operation of the refrigerator; ordrng 1 Partsresearch (Dispenser nozzle)"

We serviced a

FRIGIDAIRE FREEZER

Model LFFU17F5HWN

Near Austin, TX 78748

Luis

Job Details: 04/11/2022

"Arrived on site for cooling complaint. Removed evaporator cover found weak frost pattern only on upper row of evaporator coils unit will need a new compressor, evaporator and heat exchanger.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HPS01

Near Austin, TX 78748

Luis

Job Details: 04/11/2022

"Arrived on site for filter issues. Diagnosed a defective filter head,replaced filter head assembly,customer will order a new filter"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Austin, TX 78745

Luis

Job Details: 04/11/2022

"Arrived on site for no cool. Fans running,compressor not powered on,removed compressor cover found start device disconnected from compressor,installed start device powered unit on compressor powered on"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ02

Near Austin, TX 78704

Luis

Job Details: 04/11/2022

"Arrived on site. Installed new main control powered unit on tested water dispenser passed,ran icemaker through a cycled passed filled with water."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT549SZDM04

Near Austin, TX 78703

Luis

Job Details: 04/11/2022

"Arrived on site for no ice. Found wrong icemaker installed to unit,unit will need updated R600 icemaker assembly; ordrng 1 W11517113 (Icemaker)"

We serviced a

ROPER DRYER

Model RED4516FW

Near Dripping Springs, TX 78620

Kevin

Job Details: 04/11/2022

"Arrived on site and inspected dryer and found it is heating properly, found that after running only a few minutes timer is showing 126? surface temperature. Customer states are timer to stop move and cycle never ends. Replaced timer, job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Driftwood, TX 78619

Kevin

Job Details: 04/11/2022

"Arrived on site and inspected refrigerator and found several interior lights are dim, replaced two LED modules and all interior lighting is now correct and working properly, job complete"

We serviced a

KITCHENAID COOKTOP

Model KGCU462VSS02

Near Georgetown, TX 78633

Lou

Job Details: 04/11/2022

"Arrived on site to install previously diagnosed and ordered parts. Due to the front left burner head not making good contact with the cooktop and the other ignitors arcing while using the front left burner, I removed and replaced the burner head and cap and also installed the griddle cover. Tested the unit and it is operating as designed. No gas leaks detected during service, job completed."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Round Rock, TX 78681

Wesley

Job Details: 04/11/2022

Arrived onsite and replaced the motor and the capacitor to restore motor function. Unit is now operating as designed. All checks good. Advised customer on repair.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Kyle, TX 78640

Kevin

Job Details: 04/11/2022

"Arrived on site and found wave guide cover is burnt, inspected waveguide and found it was damaged when magnetron failed. Microwave cant be repaired due to damage, reported to techline 7733392690"

We serviced a

GE RANGE

Model JGP328WEC2WW

Near Kyle, TX 78640

Kevin

Job Details: 04/11/2022

Arrived on site and found only one owner is attempting to ignite. Attempted to disassemble cooktop but left front and right rear burners are seized and will not separate. Cooktop cannot be repaired if it cannot be opened/disassembled. Job complete

We serviced a

KITCHENAID COOKTOP

Model WCG55US6HS00

Near Mustang Ridge, TX 78610

Kevin

Job Details: 04/11/2022

"Ive done site and replaced all broken knobs, cooktop is now correct, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDM00

Near Austin, TX 78754

Joe Z

Job Details: 04/11/2022

Arrived onsite for Freezer Refrigerator Ice maker Refrigerator leaks when ice maker fills. Upon arrival found supply water turned off. Turned on water and and ran a harvest. During harvest during call for water found water leaking from fill valve. Fill hose was not secured to the fill valve. Secured the fill line to the valve. Test the unit and no longer leaking. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Manor, TX 78653

Joe Z

Job Details: 04/11/2022

Arrived onsite to install previously diagnosed parts. The box was a mis tagged and will need to reorder fabric softener dispenser. Office to reschedule ; ordrng 1 W11569112 (Fabric softener dispenser)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Manor, TX 78653

Joe Z

Job Details: 04/11/2022

Arrived onsite to install previously diagnosed parts. Replaced water tubes and connectors. Tested unit and unit operates as designed. No water leaks present at this time time. Job complete

We serviced a

FRIGIDAIRE DISHWASHER

Model FGID2476SB0A

Near Nolanville, TX 76559

Tyler

Job Details: 04/11/2022

Arrived on site for dishwasher not turning off. Upon arrival confirmed issue and found i30 error in diagnostics. I then found after running unit multiple times unit had two leaks (one from drain motor and second from fill cup on left side compartment). Was able to repair leaking cup but will need office tor reschedule once availability of part is known to replace drain motor.; ordrng 1 A00044305 (Drain motor)

We serviced a

GE REFRIGERATOR

Model GSE25GSHBCSS

Near Harker Heights, TX 76548

Tyler

Job Details: 04/11/2022

Arrived on site for fridge not dispensing water or ice after previously installed water filter from the customer. Upon further inspection found that the filter is still good that the customer had installed but the head assembly had failed not allowing it to seal to the filter correctly. After installing a new filter head assembly I reassembled and tested the unit and found no leaks at water valve or filter connections and found icemaker and dispenser fully functioning as design and inform customer to give unit 24 hours to fill the bucket back up. Call complete

We serviced a

GE REFRIGERATOR

Model GSS25XSNABS

Near Harker Heights, TX 76548

Tyler

Job Details: 04/11/2022

Arrived on site for refrigerator not cooling. Upon arrival confirmed complaint and found major defrost issue leading to ice build up in fc blocking airflow. Found defrost heater and thermostat failed causing issue. Requested a few days to look at all options before continuing with any repairs. Call complete

We serviced a

MAYTAG WASHER

Model MVW7230HW

Near New Braunfels, TX 78132

Andrew

Job Details: 04/11/2022

"Arrived on site to test unit for clicking sound. Found metal hanger caught underneath washer rubbing on rotor. Removed obstruction, tested unit, unit now working as designed. No leaks detected. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model RT21LMXKQ06

Near Killeen, TX 76542

Tyler

Job Details: 04/11/2022

Arrived on site for refrigerator leaking water from fc and rc onto floor. Upon arrival confirmed complaint. Upon further testing I found cause of failures occurring from a collapsed and clogged drain line. Causing backfilling into fc and rc vents. Tried removing clog but found drain still restricted and tube in liner is inaccessible+has no part available to be repaired and has lead to an over saturated liner and is ruining foam in liner. Unit will need replacement. Call complete ; ordrng 1 Cnote (Needs ahs notified of unrepairable liner+drain line in insulation)

We serviced a

JENN-AIR OVEN

Model JJW2430IL01

Near New Braunfels, TX 78132

Andrew

Job Details: 04/11/2022

Arrived on site to test unit for weld joint on racks broke causing issues. Verified racks had separated at weld joint. Replaced center and bottom rack needing new upper sliding rack. Office to reschedule. ; ordrng 1 W11256305 (Sliding rack)

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Killeen, TX 76549

Tyler

Job Details: 04/11/2022

Arrived on site for washer not removing detergent after previously being repaired upon arrival reconfirmed issue and found agitator screw had fallen off due to not having enough locktight on threading. Made repair with spare locktight screw (from truck stock) and reassembled and tested unit with laundry in it to verify unit could complete normal cycle. Found detergent mixing into water as designed. Call complete ; ordrng 1 W11223765 (Screw (was Tg truck stock) dont order)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706EBS01

Near Canyon Lake, TX 78132

Andrew

Job Details: 04/11/2022

Arrived on site to replaced RC evap motor with harness and drip pan. Found unit was already disassembled and defrosted upon arrival. Noticed bottom mounting point for center rail was broken and linear was damaged. Not confident repairs would hold as foam in linear is completely exposed and would have continuing issue with air leak. Advised to contact customer care. Collected service fee. Job complete.

We serviced a

KITCHENAID DISHWASHER

Model KUDD03DTSS2

Near Canyon Lake, TX 78133

Andrew

Job Details: 04/11/2022

"Arrived on site to test unit for top dishwasher not draining. Found obstruction in drain pump and drain hose kinked. Removed obstruction and routes drain hose properly. Installed high drain loop, tested unit, unit now working as designed. No leaks detected. Job complete."

We serviced a

WHIRLPOOL OVEN

Model JJW3830DP02

Near Canyon Lake, TX 78133

Andrew

Job Details: 04/11/2022

Arrived on site to test unit for light turning itself on and UI acting erratic. Found unit not connected to WiFi and message prompting unit will attempt to reconnect. Customer did not have app downloaded. Verified software version 13.00.00 would need to be updated in system to 14.00.00 or greater per service pointer W11251040B. Gave customer phone number to WiFi connectivity team and advised to download app.

We serviced a

KITCHENAID ICE MACHINE

Model KUIC15PHZS0

Near New Braunfels, TX 78132

Andrew

Job Details: 04/11/2022

"Arrived on site to test unit for no ice production. Found ice bin was hot when door opened. Cooling plate was extremely hot. Water level sensor was not recognizing proper water levels. Recirculating pump not engaging and reservoir drain pump was pulsating. Also found bin thermistor was stuck open. Recommend replacing pump harness for corrosion, drain and recirculating pumps for corrosion and damaged. Water level sensor that comes with recirculating pump assembly, Control for fluctuating voltages. Bin thermistor and water tubes to prevent future pump issues as excessive calcium build up present. Customer stated he would think about getting unit repaired.

We serviced a

KITCHENAID DISHWASHER

Model KDTE254ESS1

Near Lakeway, TX 78738

Leonardo

Job Details: 04/11/2022

Arrived on site to test unit for unit not washing. Test unit and found bad fill valve. Replaced fill valve . Test unit and unit test good job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM02

Near Liberty Hill, TX 78642

Kimo

Job Details: 04/11/2022

Arrived onsite to install previously diagnosed pats. Upon arrival I installed refrigerator door gaskets and tested unit and found unit operating as designed. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Round Rock, TX 78664

Vincent

Job Details: 04/11/2022

"Arrived on site to inspect dryer, CX had explained to me that unit was chewing up the close, I did further inspection and found drum seals worn out, replaced old 26th new seals. I tested unit and its working as designed, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Horseshoe Bay, TX 78657

Cliff

Job Details: 04/11/2022

Arrived on site to diagnose a refrigerator that is not sealing properly. Found fc gasket not meeting cabinet. Reshaped gasket using applied heat. All is working properly at this time and no leaks were found at time of service.

We serviced a

KITCHENAID REFRIGERATOR

Model KBRC36FTS08

Near Horseshoe Bay, TX 78657

Cliff

Job Details: 04/11/2022

Arrived on site to diagnose a refrigerator that is leaking from fc. Found evap drain frozen over and thawed drain. Also cleared clog from drain tube. All is working properly at this time and no leaks were found after service was performed.

We serviced a

WHIRLPOOL ICE MACHINE

Model KUIX535HPA

Near Horseshoe Bay, TX 78657

Cliff

Job Details: 04/11/2022

Arrived on site to diagnose an ice machine that is not turning on. Found external drain pump failed and replaced it. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ02

Near Horseshoe Bay, TX 78657

Cliff

Job Details: 04/11/2022

Arrived on site to diagnose a refrigerator that is not cooling. Found main control shorted and replaced it. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

We serviced a

MAYTAG WASHER

Model MVWC425BW0

Near Horseshoe Bay, TX 78657

Cliff

Job Details: 04/11/2022

Arrived on site to diagnose a washer that is not cycling properly. Found control error and fill error saved in control. Also noted gearcase bearing failing. Due to multiple failures and cost homeowner doesn't wish to proceed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Round Rock, TX 78665

Vincent

Job Details: 04/11/2022

"Arrived on site to inspect refrigerator rack, rack and fallen out of place and also found doors not leveled and not closing correctly, adjusted doors and remounted rack. There was no water leaks detected during service job completed."

We serviced a

MAYTAG WASHER

Model MVW6230RHW0

Near Georgetown, TX 78626

Vincent

Job Details: 04/11/2022

"Arrived on site to install previously diagnosed parts, disassembled unit and installed new parts. I then calibrated the new gear case and ran a full diagnostics cycle. Unit is functioning as designed and no water leaks detected during service, job completed"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Meadowlakes, TX 78654

Cliff

Job Details: 04/11/2022

Arrived on site to replace controls for refrigerator. Replaced pantry ui and main ui. Tested unit and all is working properly at this time.

We serviced a

WHIRLPOOL WASHER

Model MHW5630HW2

Near New Braunfels, TX 78132

Andrew

Job Details: 04/11/2022

"Arrived on site to test unit for shaking and dispenser leaking. Found model # on file was incorrect. Uploaded proper model number. Found no stored error codes. Found RR and LF leveling legs were off level, leveled unit and unit running smoother. Recommend replacing suspension and dispenser per service pointer W11481731. Office to reschedule. ; ordrng 4 W11545322 (Suspension)s and 1 W11524103 (Dispenser assembly)"

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC2

Near Marble Falls, TX 78654

Cliff

Job Details: 04/11/2022

Arrived on site to diagnose a washer that will not spin clothes sometimes. Tested unit in diagnostics and found no failures or errors saved. Advised customer on findings and that unit may have shut down due to not being able to balance load. No further repairs needed and no leaks were found at time of service.

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near Austin, TX 78738

Leonardo

Job Details: 04/11/2022

Arrived on site to test unit for oven not getting to temp. Test unit and found average temp at 350 is at 366 with in range. Job complete.

We serviced a

WHIRLPOOL COOKTOP

Model KCGC558JSS00

Near Austin, TX 78738

Leonardo

Job Details: 04/11/2022

Arrived on site to test unit for left front burner not igniting. Test unit and found igniter not sitting correctly. Secured igniter correctly test unit and unit test good job complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTE304DSS0

Near Austin, TX 78724

Leonardo

Job Details: 04/11/2022

Arrived on site to test unit for unit over heating. Test unit and found burned and melted control board and harness and sump and motor.

We serviced a

JENN-AIR OVEN

Model JJW2830IL01

Near Austin, TX 78735

Leonardo

Job Details: 04/11/2022

Arrived on site to test unit for ovens not to temp. Showed customer how to do a calibration for the top and lower oven. Job complete.

We serviced a

WHIRLPOOL DRYER

Model MEDC465HW0

Near San Marcos, TX 78666

Andrey

Job Details: 04/11/2022

"Arrived on site to test unit for no heat, tested unit found unit has zero ventilation with vent completely squished against back wall, advised customer to get this issue addressed before the repair but he insisted I get the repair done and he will fix ventilation, found shorted heater

We serviced a

GE DRYER

Model GTX22EASK0WW

Near San Marcos, TX 78666

Andrey

Job Details: 04/11/2022

"Arrived on site to test unit for door not latching, tested unit found broken latch,

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Belton, TX 76513

David Z

Job Details: 04/11/2022

Arrived on site to diagnose dryer with hard to open door. Found door was sticking closed and extremely hard to open. Chrcked strike and found it slightly ballooned out making it contact the catch extra wide. Replaced strike from latch kit. Tested and verified door is working as designed. Call complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS08

Near Hutto, TX 78634

Vincent

Job Details: 04/11/2022

"Arrived on site to install previously diagnosed parts, removed old parts and installed new parts and tested. Unit is working as designed, job completed."

We serviced a

WHIRLPOOL WASHER

Model WTW5700XW3

Near Liberty Hill, TX 78642

Kimo

Job Details: 04/11/2022

Arrived onsite to install previously diagnosed pats. Upon inspection of new parts I found that the shaft had been seized to the basket will need to order a basket to complete job. Office to reschedule ; ordrng 1 WPW10521297 (Basket)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Liberty Hill, TX 78642

Kimo

Job Details: 04/11/2022

Arrived onsite for refrigerator making noise when fc fan is running upon inspection I found that there was ice in the fan blades I removed ice and tested unit and found that the noise was no longer there. I found that the ice container broken I installed new container with damaged door compressor is aware of this and is OK with this. Job complete.

We serviced a

KITCHENAID RANGE

Model KSGG700ESS1

Near Belton, TX 76513

David Z

Job Details: 04/11/2022

"Arrived on site to diagnose range with gas smell coming from of unit when not in use. On arrival I smelled the front of the valves at the manifold and found the Valve for the front left burner seemed to have a weak LP smell coming from it. Tightened the pipes and valve to manifold and tested. Couldn't smell any more gas after, but if issue persists customer advised we would replace manifold / valve to resolve. Reported findings to safety. Customer will follow up if issue persists, file 7733356216. Call complete."

We serviced a

WHIRLPOOL ICE MACHINE

Model GI15NDXXS0

Near Salado, TX 76571

David Z

Job Details: 04/11/2022

"Arrived on site to diagnose ice machine that wasn't producing ice and sounded like it was sucking air. I ran the unit on fast ice and found unit is filling and running normally. The fill valve does make a loud fill noise, but all is working. Issue seems like it could stem from a failing water level sensor, and the water valve has a service pointer with an updated quieter part. The door switch plunger is also a bit loose and having a hard time making good contact to trigger the panel and lights. Customer is going to see if unit makes ice again, but if not we need to order parts W10585391, 2313702, WP2149705, W10282106.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Salado, TX 76571

David Z

Job Details: 04/11/2022

"Arrived on site to diagnose washer with the lid locked and won't unlock. On arrival found lid in locked position, no power at console. Removed console and found the blinking light on the control dead, and control was not distributing voltage. Replaced control and retested. Verified proper function and lid unlocked. Call complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS02

Near Georgetown, TX 78633

Jonathan S

Job Details: 04/11/2022

"Arrived on site to install previous diagnosed parts. Removed both RC gaskets and installed new. Adjusted gaskets with heat gun. Tested door operation. All tested good, no water leaks detected during service. Spoke with customer on service performed."

We serviced a

KENMORE REFRIGERATOR

Model 253.7034921

Near Georgetown, TX 78633

Jonathan S

Job Details: 04/11/2022

"Arrived on site for refrigerator only dispensing crushed ice. Inspected unit and work area. Found ice around solenoid and auger motor. Disassembled ice housing and removed ice. Performed diagnostics mode and cycled ice maker. Found ice maker staying at a tilt position and causing water to leak from ice maker. Will need to replace ice maker to repair. Removed failed ice maker and installed new. Tested operation. All tested good, no water leaks detected during service. -

We serviced a

KITCHENAID VENTHOOD

Model KVWB606DSS3

Near Georgetown, TX 78633

Jonathan S

Job Details: 04/11/2022

Arrived on site for venthood fan motor not operating. Tested operation to verify failure and found unit just clicking when attempting to start operation. Measured voltage to fan and found none. Gained access to control and capacitor. Found yellow wire not connected to capacitor. Checked capacitor and found good. Found control at fault. Schedule return for Thursday the 14th. ; ordrng 1 W11293971 (Control)

We serviced a

MAYTAG REFRIGERATOR

Model MFI2568AES

Near Bastrop, TX 78602

Tyler L

Job Details: 04/11/2022

"Arrived on site for complaints of ice dispenser issues. Customer states that the ice chute door will open and close on its own and that some lights were flashing on UI. Took temperatures and found temperatures at 0 and 36 degrees. Found good frost pattern on evaporator. Tested water dispenser and found no issues. Tested ice dispenser and found no issues. Took video dispensing ice. Checked to see if any ice or debris was blocking the ice and found none. Verified all buttons are working on UI. Cycled power and heard the ice door pop loudly. Installed new control and found it would not program. Spoke to CS. Will need new control to complete. Reinstalled old control, returning new part. Office to reschedule.; ordrng 1 W10890094 (Control)"

We serviced a

JENN-AIR OVEN

Model JJW2830DP01

Near Bastrop, TX 78602

Tyler L

Job Details: 04/11/2022

"Arrived on site for complaints of no power, no operation. Found power supply issue. Found unit hard wired into house. Separated lines from oven and house. Tested L1 to L2 and got 240 vac. Found L2 to ground was getting 240 vac. Advised customer to contact electrician and correct the power supply issue. Job complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD608EBS00

Near Smithville, TX 78957

Tyler L

Job Details: 04/11/2022

"Arrived on site for complaints of high temp alarm still flashing. Found temperatures at 47 in RC and 5 in the FC. Found a good frost pattern on evaporator, took picture. Return is not blocked, fans are running, baffle working good, airflow is good, and thermistor values are in range. Attempted to call techline, but they were closed for training. Spoke to SW. Checked door seals and found them good. A component must be intermittently failing.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Leander, TX 78641

Gerry C

Job Details: 04/11/2022

"Arrived to inspect no light. I found the bulb was burned out and when replaced, the issue was corrected. The venturi required adjustment. Operational test good, no gas leaks detected during service."

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE104KPS0

Near Leander, TX 78641

Gerry C

Job Details: 04/11/2022

"Arrived to inspect dishwasher too hot. The CX described an issue where they were concerned with the amount of heat felt on the countertop above the unit. I advised them it is normal to feel some heat and I tested within service test mode. The heater only engaged during step 6 of the test mode, which is correct for this model and amp draw ranged from 8 down to 6.2 amps. I advised the CX of my findings and they will contact the mfg if there are further issues. No leaks observed during service."