Service History 526

Near Andice, TX 78628
Lou
Job Details: 06/08/2020
COOKTOP JENN-AIR JGC7636BP00 "Arrived on site to inspect cooktop ignitor. Upon further inspection, the customer advised that the burner ignitor are sparking while the burner is lit. I found that the burner caps were not seated correctly on the burner bases. I corrected the burner caps and tested all burners. All are operating as designed. I advised the customer that each burner will re-ignite if the ignitor senses no flame or too small of flame. I demonstrated this by turning each burner on and blowing the flame out and the ignitors arced and re-lit the burners. Unit is operating as designed. No gas leaks detected during service, job completed. I could not get a photo of the MS placard due to the wall oven being installed under the cooktop and the oven was difficult to remove."
Near Austin, TX 78724
Jacob
Job Details: 06/08/2020
DRYER WHIRLPOOL WHD5090GW0 "Arrived onsite for unit times not being consistent. Called Techline. Suggested lint blockage in front of lint coils, no lint was found. Had me run through diagnostics, checked for error codes, no error codes present. Suggestions customer to have to get used the drying times of the unit. Got SR#7728000635. No issues at this time. Job complete"
Near Georgetown, TX 78633
Jonathan
Job Details: 06/08/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived onsite for refrigerator filter door not staying closed. Inspected unit and work area. Found failed filter housing. Removed filter housing and installed new. Tested filter door operation. All tested good, no water leaks detected."
Near Austin, TX 78759
Wesley
Job Details: 06/08/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived on site and found ice maker with E2 error unable to run motor properly. Advised customer that icemaker is needed.
Near Lakeway, TX 78738
Brandon
Job Details: 06/08/2020
RANGE KITCHENAID KFDC506JSS00 "Arrived on site to replace door frame, opened box in front of customer, door frame is damaged. Ordering door frame again; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11385801 (DOOR FRAME)"
Near Georgetown, TX 78628
Lou
Job Details: 06/08/2020
REFRIGERATOR KITCHENAID KSCS25FTMS02 "Arrived on site to inspect refrigerator ice dispenser not working. Upon further inspection, I found the dispenser motor had water inside of it and was badly corroded. Also found the washers and seal for the shaft were badly corroded or damaged. The shaft had rust built up on it that would not remove. I am ordering the washers, seal and CNOTE-LSO PER CUSTOMER REQUEST and will return with the motor and shaft. No water leaks observed during service.; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 WP2198628 (seal) and 1 WP2212370 (washer) and 1 WP2305382 (washer)"
Near Georgetown, TX 78633
Lou
Job Details: 06/08/2020
REFRIGERATOR GE GSS25GMHJCES "Arrived on site to inspect refrigerator water not cold. Upon further inspection, the customer advised that the water dispenser is not working; the water comes out too slow and eventually goes to a trickle. I tested the water dispenser and the water trickled out. Removed the filter and tested and nothing came out. Placed my bypass in the filter head and still failed. I advised the customer of my findings. I am order the filter head assembly ad will return with the valve and replace both. No water leaks observed during service. ; ordrng 1 WR17X22074 (FILTER HEAD)"
Near Austin, TX 78737
Kevin
Job Details: 06/08/2020
WASHER WHIRLPOOL MVWB835DW4 "Arrived on site and found control panel is not functioning, need to order one, replaced detergent drawer due to discoloring. No water leaks from connections at time of service.; ordrng 1 W11112656 (console)"
Near Lockhart, TX 78644
Leonardo
Job Details: 06/08/2020
DISHWASHER WHIRLPOOL WDF550SAHB Arrived on site to test unit for unit not drying correctly. Found dispenser not dispensing jet dry. Replaced dispenser test unit and unit test good job complete.
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 06/08/2020
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site to replace board. Replace board test unit and light turning off and unit working correctly job complete
Near Lockhart, TX 78644
Leonardo
Job Details: 06/08/2020
DISHWASHER WHIRLPOOL WDF130PAHB0 Arrived on site to test unit for dispenser broke. Found dispenser broken replaced parts test unit and unit test good job complete.
Near Austin, TX 78717
David S
Job Details: 06/08/2020
MICROWAVE WHIRLPOOL WMH53521HZ3 "Arrived on site for microwave having no power. I inspected the unit and work area. I found the switches to be good and the thermal fuse was blown. I am ordering a magnetron W10818686, and will return with the thermal fuse, cap, diode, control, and both interlocks to complete the repair. .; ordrng 1 W10818686 (magnetron) and 2 W11197766 (interlock)s"
Near Austin, TX 78717
David
Job Details: 06/08/2020
WASHER MAYTAG MVWB765FW3 "Arrived on site to diagnose washer that was showing Lf error to customer. Performed diagnostic on unit and found F8E1 for long fill. Tested valves and could hear them humming, but not producing any water. Removed hoses and tested in drain and found water flow fine. Replaced valves / housing. Retested and unit is now filling as designed. No water leaks found. Call complete."
Near San Marcos, TX 78666
Robert
Job Details: 06/08/2020
OVEN WHIRLPOOL WFG525S0HS1 Arrived on job for complaints of not lighting oven. Found the control not responding.After replacement test operation. Oven working properly.
Near Austin, TX 78752
Luis
Job Details: 06/08/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "arrived on site for loud noise. Ran diagnostics diagnosed loud noise from damper control opening and closing,gears inside of control making loud noise ordering damper control ; ordrng 1 WPW10479155 (DAMPER CONTROL)"
Near Austin, TX 78727
Eman J.
Job Details: 06/08/2020
DISHWASHER WHIRLPOOL WDT975SAHZ0 Arrived onsite for dishwasher not powering on. Customer has dishwasher unplugged. After plugging dishwasher in it powered on. Ran diagnostics. Everything works as designed. Job complete.
Near Cedar Park, TX 78613
David
Job Details: 06/08/2020
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site to install previously diagnosed parts to resolve wash motor error. Installed new sump and motor assembly and retested. Diverter is no longer constantly running and unit is functioning as normal. No water leaks found. Use concession issued by KitchenAid for repair. Call complete.
Near Hutto, TX 78634
David S
Job Details: 06/08/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived on site for washer leaking. I inspected the unit and work area. I inspected the bellow and found no ropes or tears. I ran the unit through an automatic cycle and found no leaks coming from the valves or hoses. I gained access to the inside of the unit and found no water markers or water trails inside. I checked all hose connections and found none loose or broken. Now water leaks detected. Unit is operating as designed. Job complete.
Near Austin, TX 78717
Kayman
Job Details: 06/08/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived onsite for oven intermittently not heating time jumping and not chiming when timer goes off. I inspected the thermostat with my multi meter which resulted in a bad ohm reading. I am ordering a thermostat. I also noticed the turn table tray is chipped so I am ordering new tray. I replaced the control in attempt to remedy the chime and advised the customer to connect with whirlpool wifi. After changing the control I tested the timer chime and it tested good. Unit is functioning now but will need that thermostat. Ordering (W10818723) tray and (WP4449751) thermostat ; ordrng 1 W10818723 (tray-cook) and 1 WP4449751 (thrmst-fix)
Near Temple, TX 76502
Jonathan
Job Details: 06/08/2020
REFRIGERATOR WHIRLPOOL WRS325SDHB01 Arrived on site for refrigerator that’s leaking water out of the dispenser. Inspected unit and work area. Customer advised that the unit is slowly dripping water from the dispenser even when not in use. Found water water slowly dripping fro the dispenser. Removed back panel and found valve not closing all the way and allowing water through. Replaced water valve and tested unit. Unit is working as designed. Call complete.
Near Leander, TX 78641
David
Job Details: 06/08/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site to diagnose refrigerator with a constant P0 error. Performed diagnostic on unit. Every 4-5 minutes unit will shut down and restart, throwing P0 error. Checked voltage going in, and unit does have a constant 120VAC with no drops. Measured voltage at power board and verified steady 120. Found that unit drops power at the P1 connector on the control when it cycles. Checked voltage draw at compressor and found it pulling 1.45 - 1.6 amps, which is higher then normal. Customer informed me that the compressor was making louder noises about a week before the P0 issues. Advised customer we would need to start with a power board, via cc. Call complete."
Near Austin, TX 78734
Luis
Job Details: 06/08/2020
REFRIGERATOR WHIRLPOOL GI15NDXZS0 "Arrived on site for no ice. Found broken pan,replaced defective pan,ran diagnostics all test passed."
Near Pflugerville, TX 78660
David S
Job Details: 06/08/2020
REFRIGERATOR WHIRLPOOL WRS325SDHB01 Arrived on site for fresh food section freezing. I inspected the unit and work area. I found the diffuser stuck open and not moving. It appears the diffuser and thermistor come as one unit. I am ordering the diffuser W11317276 to complete the repair. Reschedule ordrng 1 W11317276 (diffuser)
Near West Lake Hills, TX 78746
Eman J.
Job Details: 06/08/2020
WASHER MAYTAG MVWB835DW4 Arrived onsite for washer making clacking noise. Tested system found no error codes or noise present in diagnostics. Ran washer with a load on Rinse and spin cycle. Still no clacking noise present. Advised customer to record noise next time it’s present.
Near Georgetown, TX 78633
Cliff
Job Details: 06/08/2020
REFRIGERATOR WHIRLPOOL KRFC704FSS00 Arrived on site to diagnose a refrigerator that is not draining from the evaporator drain pan in RC. Tested unit and found even though unit has been thawed I am not able to get even weedeater line through the drain tube as it has been collapsed by foam. Will need to document with tech line to get file number for extended warranty company.
Near Austin, TX 78759
Wesley
Job Details: 06/08/2020
REFRIGERATOR WHIRLPOOL WRF540CWHW01 Arrived onsite and provided customer instruct on unit deli drawer design. All checks good.
Near Pflugerville, TX 78660
Scott
Job Details: 06/08/2020
COOKTOP WHIRLPOOL WCG97US6DS00 "Arrived on site ,replaced switch harness and spark module. Did advise customer to be careful when using water to clean up .as well as to avoid spil overs . No gas leaks detected at time of service . Job complete ."
Near Austin, TX 78701
Jacob
Job Details: 06/08/2020
WASHER WHIRLPOOL WFW95HEXL2 Arrived onsite for unit. Tested unit. Got F1E1 error code. Found that control board was not communicating. No issues at this time. Job complete
Near Salado, TX 76571
Jonathan
Job Details: 06/08/2020
COOKTOP KITCHENAID KCED600GBL01 "Arrived on site for cooktop not working. Inspected unit and work area. Found cooktop sagging on front left side. Removed unit and found adhesive worn off glass and not holding in place. Will need to replace glass top, front left burner and bezel. Office schedule return due to no ETA on glass top. ; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10853046 (BEZEL ) and 1 W11051484 (COOKTOP)"
Near Pflugerville, TX 78660
Scott
Job Details: 06/08/2020
OVEN WHIRLPOOL WFE320M0ES2 Arrived on site for oven door not closing . Found right hinge busted . Replaced both hinges . Unit door is now closing properly. Job complete.
Near Georgetown, TX 78633
Jonathan
Job Details: 06/08/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site for washer leaking. Inspected unit and work area. Found traces of water from dispenser. Removed dispenser and found dispenser drawer not aligned with dispenser housing track, corrected dispenser. Performed diagnostics mode and checked fault codes, none found. Ran all water functions and observed for possible water leakage. Found hot and cold backwards. Found issue caused dispenser faulty. Filled unit up past door bellow to check door seal, no water leaks detected. Removed failed dispenser and found new dispenser broken. Corrected water lines and installed old dispenser. Found unit still leaking. Will need to replace dispenser and front panel. ; ordrng 1 W11318755 (DISPENSER ) and 1 W11319991 (PANEL/ CONTROL )"
Near Cedar Park, TX 78613
David
Job Details: 06/08/2020
REFRIGERATOR FRIGIDAIRE FFSS2615TS2 "Arrived on site to diagnose refrigerator with 2 complaints: RC door is very hard to open, and that they hear a consistent chirping sound. Performed diagnostic on unit and door. Found the RC door condition is normal. Nothing is bent, the door is just sealing very well. No repair or adjustment can be made for this. When checking the chirping i was able to verify a fairly loud chirping coming from the compressor. Called FGD/Electrolux tech line, Ref#83648153. Told rep about the chirping noise and asked if this was a normal condition for their compressor. Tech line advised me the noise is confirmed abnormal, but asked if the unit is properly functioning and cooling. At this time the unit was cooling as normal in both compartments, with no sign of a failure. Since the unit is properly running and there is no verified functional issue, that we should not performed a sealed system or compressor repair unless the noise either gets worse, or the unit shows a
Near Kempner, TX 76539
Al
Job Details: 06/08/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 Arrived to inspect ice maker not working.Confirmed the complaint and removed and replaced it.Unit now operates as designed.All water lines were dry at the time of service.Job complete
Near Georgetown, TX 78626
Cliff
Job Details: 06/08/2020
WASHER WHIRLPOOL WFW8300SW00 Arrived on site to diagnose a washing machine that is not filling with water. Tested unit and found dispenser Cam not positioned properly. Reset Cam and supported it and found no other failures at this time. All is working properly and no leaks were found at time of service.
Near Austin, TX 78734
Brandon
Job Details: 06/08/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site for customer complaint of top rack falling off and broken parts. Found adjuster kit needed replacing, I replaced adjuster kit, unit tested good.
Near Austin, TX 78733
Luis
Job Details: 06/08/2020
ICE MACHINE WHIRLPOOL KUIX305ESS1 "Arrived on site to install parts I previously diagnosed. Replaced pump,condenser fan motor,compressor,filter drier and evaporator. Vacuumed system down unit kept vacuum recharged system to manufacture spec,ran diagnostics good good frost pattern and fan powering on. Reassembled unit ran diagnostics all test passed no leaks. Sealed system parts covered by manufacture sealed system warranty. ; used 1 W10124096 (CONDENSER MOTOR ) from stock"
Near Canyon Lake, TX 78133
Robert
Job Details: 06/08/2020
REFRIGERATOR MAYTAG MFX2571XEM2 Arrived on job to replace hose and slide. Also to check light. Found light switch not working replaced switch. Replaced hose that was promised from first repair. Slide acting up again will need to replace slide. ; ordrng 1 WPW10235367 (glide)
Near , TX 78640
Kevin
Job Details: 06/08/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site and inspected washer and found lock error, after correcting washer passed all steps on automatic test 12. No further repairs required at this time no water leaks from connections at time of service, job complete"
Near Seguin, TX 78155
Noah D
Job Details: 06/08/2020
REFRIGERATOR WHIRLPOOL GI7FVCXWY00 "Arrived on site to inspect fridge for not cooling, found no voltage to compressor when on and running, replaced inverter (W10893917and retested, compressor kicked on and all fans and lights returned. Complete"
Near Driftwood, TX 78619
Brandon
Job Details: 06/08/2020
WASHER MAYTAG MVWB835DC2 "Arrived on site for customer complaint of unit not starting cycle, found faulty console, I replaced console, but new console was damaged. I am leaving damaged console installed so customer can use washer, returning tech needs to mark console as defective. and 1 W11120178 (console)"
Near Kyle, TX 78640
Robert
Job Details: 06/08/2020
WASHER KENMORE 796.404419 Arrived on job for complaints of washer movement. Found previous technician failed to properly level washer. Level washer and ran test cycle to confirm. No leaks detected at time of service.
Near Austin, TX 78726
Paul
Job Details: 06/08/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived onsite for an oven to replace the previous diagnosed parts. I replaced the lower oven main control. I tested both ovens and both are working as designed. Call complete.
Near Kyle, TX 78640
Robert
Job Details: 06/08/2020
FREEZER FRIGIDAIRE FFFH17F2QWB Arrived on job for complaints of leaks. Found hose connection loos. Reattached hose.
Near Austin, TX 78719
Jacob
Job Details: 06/08/2020
WASHER MAYTAG MVWB765FW0 "Arrived onsite for unit not spinning out the clothes. Put unit in diagnostics. Found error code F0E3, F0E5, F8E1, F7E2, F2E1. Cleared codes. Re tested unit. Got all codes back and also noticed the gear case has lost oil as well. No issues at this time. Job complete"
Near Round Rock, TX 78664
David S
Job Details: 06/08/2020
REFRIGERATOR KITCHENAID KRFC300EWH03 Arrived on site to install the kitchen aid take in the the figure. Tag has been placed on the freezer door where the customer had it last time. Job complete.
Near Austin, TX 78751
Jacob
Job Details: 06/08/2020
REFRIGERATOR GE PSS26SHRDSS "Arrived onsite to install heater kit. Installed heater kit. Instructed customer to let freezer side for 24hrs, before using water dispenser. No leaks at this time. Job complete"
Near Round Rock, TX 78665
Paul
Job Details: 06/08/2020
MICROWAVE WHIRLPOOL WOC54EC0AS04 Arrived onsite for a microwave displaying an F6E8 error. I found the microwave cavity light not coming on when the door was opened. I cleared the code and power cycled the unit. The error came back immediately. I checked voltage at the cavity light transformer and had 123VAC from one side to ground but nothing across the transformer. I tagged the transformer with one lead and started checking the neutral circuit from the filter control back to the microwave appliance manager and had 123VAC to the AM. I replaced the AM and tested the unit. The unit is working as designed. Call complete.
Near Georgetown, TX 78628
Lou
Job Details: 06/08/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to install previously diagnosed and ordered parts. Due to the dispenser door getting caught on the upper rack and tearing the coating on the rack and it rusting, I removed and replaced the upper rack and wheels, both rails/tracks, all four stops, the inner door panel, dispenser and vent gasket and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed"
Near Austin, TX 78702
Luis
Job Details: 06/08/2020
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Arrived on site for door issues. Found excessive dents and scratches on all three doors. Replaced all three doors installed nameplate,checked door seals good."
Near Austin, TX 78703
Luis
Job Details: 06/08/2020
ICE MACHINE KITCHENAID KUIA18PNLS11 "Arrived on site or no ice. Ran diagnostics all test passed,forming on evaporator plate. Ran unit through a normal cycle ice slab forming on evaporator plate. Unit appears to be working correctly"
Near Georgetown, TX 78633
Lou
Job Details: 06/08/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, customer advised they have an extended warranty, but due to miscommunications with the warranty, customer has requested service through our company. Customer advised that the ice maker was functioning intermittently and they called their extended warranty who sent a technician out, but that tech didn’t resolve the issue and advised that the problem was the inlet valve. I placed the unit in diagnostics and tested the ice maker and it failed showing error code 23-switch failure. I tested both switches and they are good. I removed the toe plate at the bottom of the unit and found the wiring harness at the left door bottom hinge was damaged exposing the wiring. I advised the customer of my findings and advised that the repair would require replacing the left door due to the harness being inside the door. . No water leaks observed during service, job completed."
Near Austin, TX 78701
Jacob
Job Details: 06/08/2020
RANGE KITCHENAID KSGG700ESS0 Arrived on site for unit giving F8E0 code. Looked at unit. Had customer reset breaker. Tested unit. Unit test good. No leaks at this time. Job complete.
Near Marble Falls, TX 78654
James
Job Details: 06/08/2020
WASHER MAYTAG MVWX655DW1 Arrived on site and tested operation. Found no faults in memory. Ran automatic diagnostics and found basket hub has failed and drive shaft is not able to spin basket properly causing unit to go off balanced. Unit will need new hub to repair ; ordrng 1 W10528947 (drive hub kit)
Near West Lake Hills, TX 78746
Kevin
Job Details: 06/08/2020
MICROWAVE WHIRLPOOL WOCA7EC0HZ00 "Arrived on site and replace control board, control panel, and lightbulb diagnosed on previous visit. After replacement tested end it is working properly, job complete"
Near Killeen, TX 76543
Al
Job Details: 06/08/2020
RANGE FRIGIDAIRE FEF316ASB Arrived to inspect front left LARGE burner issues.Found the burned wires burned and stuck in the large burner.I arrived with a small burner instead of a large burner.Reordering the correct burner and will return with additional parts. ; ordrng 1 316442300 (8” BURNER )
Near Horseshoe Bay, TX 78657
James
Job Details: 06/08/2020
DISHWASHER KITCHENAID KDTE104ESS0 Arrived on site and tested operation. Found left side adjuster not locking in. Found latch on adjuster out of place. Corrected latch and tested. Unit tests good. Job complete
Near Georgetown, TX 78626
Cliff
Job Details: 06/08/2020
DRYER MAYTAG MEDB835DC4 Arrived on site to diagnose a dryer that is making unusual noise. Tested all parts and components. Found no mechanical failures at this time and was not able to duplicate any issues. Ensured all components were secured properly and no other repairs needed at this time.
Near Harker Heights, TX 76548
Jonathan
Job Details: 06/08/2020
OVEN FRIGIDAIRE FEFL63FSB Arrived on site for range that would not bake. Inspected unit and work area. Removed back panel and tested voltage coming from the wall. Found proper voltage at the terminal block. Unplug the unit and tested continuity through the baking element. Found no continuity. Replaced baking element and tested unit. Unit is working as designed. Call complete.
Near Spicewood, TX 78669
Brandon
Job Details: 06/08/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site for customer complaint of ice maker not working, found multiple issues, found broken ice maker bail arm and control not recognizing the ice bin. I tested the ice bin switch, switch tested good, found faulty UI control.
Near Temple, TX 76501
Jonathan
Job Details: 06/08/2020
WASHER BOSCH WAT28401UC/20 Arrived on site for a washer that was leaking water into the unit. Inspected unit and work area. Customer advised that when they turn the unit off that the water was still leaking in. Replaced water valve and tested unit in a normal cycle. Unit is working as designed. Call complete.
Near Cedar Park, TX 78613
Kayman
Job Details: 06/08/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived onsite for dishwasher not cleaning dishes properly. I ran a diagnostics cycle and everything checks good. When I opened the dw after the cycle I noticed a large amount of soap suds in the bottom. Customer is using pods and is on a water softener. I advised the customer to look into switching detergents to a liquid and let them know that the pods dispense way too much soap at one time which can affect the quality of the clean due to the OWI not being able to read the water correctly. No parts needed at this time. Job complete.
Near Leander, TX 78641
David
Job Details: 06/08/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site to diagnose ice container that was frozen in place and at times tossing ice all over when opening the door. Examined container and found it was very hard to remove. Was able to get it to eventually slide out. On inspecting the ice container I found that the front cover of the container was actually separating and flexing, so the push button was barely working at all, and it was causing the unit to drop ice out. Replaced ice container. Retested and found all was working as designed. Advised customer that if they are going to use crushed ice to make sure that they check the dispenser door and make sure it’s fully seated to avoid an air leak. All is working as designed now. Call complete."
Near Georgetown, TX 78626
Jonathan
Job Details: 06/08/2020
DISHWASHER WHIRLPOOL WDF540PADM3 "Arrived on site for dishwasher not power on. Confirmed failure with maintenance personnel and found complaint is not filling with water. Performed diagnostics mode, no error codes. Monitored test operation. Found not operating as designed. Tested unit in normal mode and found all tested good. No water leaks detected durning service."
Near Georgetown, TX 78626
Jonathan
Job Details: 06/08/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM00 "Arrived on site for water dripping from dispenser and conversation developing on freezer gasket. Inspected unit and found out of square, not allowing FC door to seal. Squared unit with whirlpool shim. Tested freezer door and found sealing. All tested good, no water leaks detected."
Near Austin, TX 78727
Eman J.
Job Details: 06/08/2020
REFRIGERATOR WHIRLPOOL WRX735SDHV01 Arrived onsite for a refrigerator not sealing. Tested system found gasket and rails with ice. Replaced both rails and gasket. Tested system everything works as designed. Job complete.
Near Leander, TX 78641
David
Job Details: 06/08/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Arrived on site to diagnose freezer with frost built in the FC, and door that swings open in RC. Performed diagnosis and checked freezer. Found frost building on the sides, but not on the Evap. Checked slides and found right slide bowed, and allowed a small air leak to build on that side. Replaced right side slide. Raised unit in the front to allow door to close smoothly via gravity. All is now working as designed. Call complete."
Near New Braunfels, TX 78132
Noah D
Job Details: 06/08/2020
MICROWAVE WHIRLPOOL WMH31017HS4 Arrived on site to inspect microwave for not illuminating under microwave. Replaced bulbs and tested. No problems found. Complete
Near Austin, TX 78746
Kevin
Job Details: 06/08/2020
REFRIGERATOR GE ZISB42DCA "Arrived on site and found no ice production, replaced ice maker and cleared fill tube of ice. Job complete"
Near Austin, TX 78717
David
Job Details: 06/08/2020
MICROWAVE WHIRLPOOL WMC50522HZ0 "Arrived on site to diagnose microwave that was having a timer count down but not powering on. Performed diagnostics on unit. Found that none of the settings were working, and only thing that happens is timer counting down. Found that high voltage system is not initializing at all. Normal repair for this unit would be affected thermostats / control.
Near Austin, TX 78747
Leonardo
Job Details: 06/08/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site to test unit for unit not having power. Test unit and found light switch to unit turned off. Turned switch on test unit and unit test good job complete.
Near Dripping Springs, TX 78620
Brandon
Job Details: 06/08/2020
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Arrived on site for customer complaint of ice maker in freezer not working. Found ice maker not returning to home position, ordering ice maker. ; ordrng 1 W10898228 (icemaker)"
Near Temple, TX 76502
Jonathan
Job Details: 06/08/2020
DRYER MAYTAG MEDB835DW4 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Removed vent hose and checked for lint build up at the wall and in the hose. Found no lint build up. Placed unit in a normal dry cycle and after four minutes an error code of F6 E3 came on the User Interface (ACU cannot hear AI). Replaced overlay and tested unit. Unit is working as designed. Advised customer that if they continue to have an AF code that they will need to try to figure out a better venting situation due to their vent hose looping before it goes into the wall and then turning up, out, and down before the air reaches the outside. I advised this can cause restriction on airflow causing this AF code. Advised customer to try and shorten the vent hose to run straight into the wall and if that didn’t work, to figure out another venting situation. Call complete."
Near Leander, TX 78641
Lou
Job Details: 06/08/2020
OVEN KITCHENAID KOST100ESS00 "Arrived on site to inspect wall oven damaged liner. Upon further inspection, I found two places on the liner at the front near the door, that were chipped about the size of a nickel. One spot was beginning spread at approximately 2-3 inches to the left of the chip. There are several “scratches” at the front center of the unit that are beginning to chip and another chip at the left front area that is approximately nickel size.
Near Cedar Park, TX 78613
David S
Job Details: 06/08/2020
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site for display light being too bright. I inspected the unit and work area. I replaced the display control and the new control is just as bright. I explained to the customer that there is nonwaybtonchange the Brightness of the display and that, that is a normal level of brightness for the display. Job complete."
Near Round Rock, TX 78681
Cliff
Job Details: 06/08/2020
RANGE AMANA AGR5330BAS3 Arrived on site today notice a range with a damaged gasket. Found retainer clips for gasket broken. Replaced gasket assembly and tested unit. Found all is functioning properly at this time.
Near Georgetown, TX 78626
Cliff
Job Details: 06/08/2020
DRYER WHIRLPOOL WED5000DW2 "Arrived on site to diagnose a dryer that is making abnormal noise. Tested unit and found noise only occurs when heater is powered and is caused by heater expansion. Heating element will need to be replaced to complete repair.; ordrng 1 279838 (element,heater)"
Near Austin, TX 78759
Eman J.
Job Details: 06/08/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite for dishwasher not draining. Tested system found that drain pump is faulty. Replaced drain pump. Ran diagnostics. Everything works as designed. No water leaks at time of service. Job complete.
Near Marble Falls, TX 78654
James
Job Details: 06/08/2020
DISHWASHER KITCHENAID KDTE204ESS2 Arrived on site and tested operation. Found error for door stuck open. Cleared fault and ran diagnostics cycle. Found no faults at end of cycle. Started a normal wash cycle and the unit ran for 5 minutes approximately then wash motor shut off and heater relay began engaging and disengaging. Unit has a failed control. Control is covered under warranty. Installed new control and found wash motor will not start still. Verified proper voltage now at control but wash motor has shorted as well. Unit will also need new sump assembly to complete repair. ; ordrng 1 WPW10605058 (pump&motor)
Near Volente, TX 78641
David
Job Details: 06/08/2020
DISHWASHER KITCHENAID KDTE204EPA4 "Arrived on site to diagnose dishwasher with upper rack concerns. Performed diagnosis and found that the upper right slide had separated, and the adjustors on both sides of the upper rAck had broken retaining clips.Replaced both tracks and adjustors and retested. All is now working as designed.
Near Austin, TX 78738
Brandon
Job Details: 06/08/2020
OVEN WHIRLPOOL RBS305PVS03 "Arrived on site for customer complaint of oven never working after previous repair. Found thermostat failed, I replaced thermostat, unit tested good.
Near Leander, TX 78641
Lou
Job Details: 06/08/2020
REFRIGERATOR JENN-AIR JFFCC72EHL01 "Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised that the unit is making a loud humming noise. I unplugged the unit and plugged it back in and when the compressor came on, the customer advised that the noise was on. I removed the back cover and found the oil less compressor humming and advised that the noise is normal. Also advised that when the compressor begins to ramp up to cool the unit, it might get a little louder until it ramps down once the unit is cooled. No water leaks observed during service, job completed."
Near Austin, TX 78732
Wesley
Job Details: 06/08/2020
REFRIGERATOR JENN-AIR JFFCC72EFS02 Arrived onsite and found unit icemaker to have clogged. Customer unable to dispense ice or remove ice bin. Restored function and cleared ice for customer. All checks good. Unit is now operating as designed.
Near Killeen, TX 76542
Jonathan
Job Details: 06/08/2020
REFRIGERATOR WHIRLPOOL GD5DHAXVY06 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. I evacuated the system and replaced the compressor, drier, and coupler. During vacuum of system found black burnt oil coming from filter drier. This indicates the old compressor had an internal motor failure or burnout. Oil has been circulated through the entire sealed system. Attempted to flush the system and performed extended vacuum.
Near Georgetown, TX 78628
Lou
Job Details: 06/08/2020
DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived on site to inspect dishwasher leaking water. Upon further inspection, the customer showed me a lump in the flooring where they believe water had cause the damage. I removed the toe plate and found where water had leaked from the diverter housing and also found water damage on the cabinet to the right of the unit (photos). I placed the unit in diagnostics showing error code F9E1-diverter lost position. Cleared the code and continued with testing. Unit operated as designed and did not leak. I ran the unit through another test and again it operated as designed. I took photos of where the unit had leaked water and provided them to the customer. I removed and replaced the sump/motor assembly and retested. Unit operated as designed. No water leaks observed during service, job completed. I left the old part with the customer."
Near Austin, TX 78730
Wesley
Job Details: 06/08/2020
OVEN KITCHENAID KODE500ESS02 Arrived onsite and UI board error f1e0 saved and recurring problems with function. Replaced console. Advised customer on repair.
Near Manchaca, TX 78652
Leonardo
Job Details: 06/08/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site to test unit for oven light not coming on when door opens. Found unit not having a door switch and it’s normal as designed. Oven light comes on when you hit light on and it’s working as designed job complete.
Near New Braunfels, TX 78130
Noah D
Job Details: 06/08/2020
COOKTOP KITCHENAID KCGS550ESS01 "Arrived on site to inspect cooktop for gas leaks, ordrng 1 GASDETECTOR (GAS DETECTOR ) and 1 W11087445 (REGULATOR ) and 1 W11209791 (VALVE )"
Near Horseshoe Bay, TX 78657
James
Job Details: 06/08/2020
ICE MACHINE KITCHENAID KUIS18NNXB1 "Arrived on site and installed new harness, pump assembly and drain pump. Tested operation and found unit working properly. Job complete"
Near Leander, TX 78641
Lou
Job Details: 06/08/2020
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the RC=38 degrees and FC=6 degrees. I found that there were food items in the FC section that were blocking the door from closing fully and allowing warm air to go inside the FC section and cause temp issues. I placed the unit in diagnostics to test the ice makers as customer advised that they weren’t working. Both ice makers harvested and the FC IM filled with water, but the RC IM failed to fill. I removed the hinge cover and disconnected the fill tube and retested and water comes out of the fill tube. Tested the fill tube heater and it failed.No water leaks observed during service, job completed."
Near Leander, TX 78641
Lou
Job Details: 06/08/2020
FREEZER WHIRLPOOL WZF34X16DW04 "Arrived on site to inspect upright freezer noises. Upon further inspection, I heard the compressor making a vibration sound when it turned on. I found that the unit was not level and did not have any wheels on the back. I checked the parts breakdown and found that the unit does not come with wheels, only leveling feet at the front. I leveled the unit and tested the unit and the unit is operating quieter. No water leaks observed during service, job completed."
Near Luling, TX 78648
Leonardo
Job Details: 06/08/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to test unit for unit not draining. Test unit and found drain motor getting hot and not working. Replaced drain motor test unit and unit test good job complete.
Near Georgetown, TX 78628
Lou
Job Details: 06/08/2020
MICROWAVE WHIRLPOOL MMV1175JZ0 "Arrived on site to inspect microwave not starting, but has power and the interior light is on. Upon further inspection, I found the bottom interlock jammed and causing the unit to malfunction. When I went to replace the interlock, I found the new interlock was missing a switch. I notified the office and am ordering another interlock ; ordrng 1 W11182141 (interlock)"
Near Georgetown, TX 78628
Lou
Job Details: 06/08/2020
MICROWAVE WHIRLPOOL MMV1175JZ0 "Arrived on site to install previously diagnosed and ordered parts. Due to the interlock failure, I arrived today to replace both interlocks. However, when I removed the lower interlock, I found that the door latch was broken and stuck in the cam of the interlock. I advised the customer of my findings. I offered to order the unit door, but the customer advised that since the unit is less than 2 weeks old, they would return it back to where they purchased it. Job completed."
Near Austin, TX 78735
Kevin
Job Details: 06/08/2020
DISHWASHER KITCHENAID Kudp02frss1 site and inspected dishwasher and found it is not mounted, dishwasher tub is able to twist and this is causing door to not close properly, lock disengage is during the wash cycle, and dishwasher does not complete cycle. Uninstall dishwasher completely. Found flooring does not extend all the way back under dishwasher. Set dishwasher feet on top of tile instead of Behind it and mounted dishwasher to side of cabinets. Requested that customer monitor installation. They cannot move backwards or they will fall off of tile I had a dishwasher will not be mounted properly again.
Near Cedar Park, TX 78613
David S
Job Details: 06/08/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Arrived on sit for ice maker not working. I inspected the unit and work area. I gained access to the ic maker, I jumped the ice maker and it would not go through a cycle. When I removed the ice maker I found it had ice in it from before, indicating the ice maker is not working properly. I replaced the ice maker and harness. I reinstalled the ice maker and ran it through a harvest cycle. The unit operated as designed and filled. Job complete."
Near Austin, TX 78732
Luis
Job Details: 06/08/2020
REFRIGERATOR KITCHENAID KBSD606ESS01 "Plastic sleeve rubbing against hinge screw after adjustments same issue called tech support per tech support will need a new door,ordering screws also to test 7728006073; ordrng 1 3400525 (SCREW) and 1 W10800791 (DOOR ) and 1 W11189635 (SCREW)"
Near , TX 78654
James
Job Details: 06/08/2020
COOKTOP KITCHENAID KCGS950ESS00 Arrived on site and tested operation. Found odor coming from cook top only when burners are lit. Found the odor smells like kerosene and not propane. Instructed customer that the propane company will need to inspect lines and tank as there are no components in cooktop that can give off a kerosene odor. Unit tests good. Job complete
Near Austin, TX 78746
Luis
Job Details: 06/08/2020
ICE MACHINE KITCHENAID KUID508ESS2 "Arrived on site for no ice. Found pool of water in bin and unit not powering on,diagnosed a defective drain pump. Removed water,replaced pump,ran diagnostics pump filled with water and drained water out of unit,checked water and tubing connections no leaks. Unit working as designed"
Near Round Rock, TX 78665
David S
Job Details: 06/08/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived on site for ice maker not making ic. I inspected the unit and work area. I put the unit into diagnostics mode and activated the ice maker fan, the fan did not activate. I replaced the ice maker and the fan. I tested the unit. The fan is now operating. No water leaks detected. Job complete."
Near New Braunfels, TX 78132
Noah D
Job Details: 06/08/2020
COOKTOP THERMADOR PCG366G "Arrived on site to inspect cooktop for not igniting. Tried to get into cooktop but was unable unless cooktop was removed, which gas line prevented, ordering help due to issues. Office to reschedule ; ordrng 1 2MAN (2MAN)"