Near Georgetown, TX 78626
Jonathan
Job Details: 03/18/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 Arrived on site for a refrigerator that wasn’t sealing properly. Inspected unit and work area. Found freezer door gasket allowing air in to frost up the freezer and refrigerator gasket not sealing in the middle. Replaced freezer door gasket and use the heat gun to fix the refrigerator gasket. Advised customer to allow the product 4-6 hours to reshape the freezer gasket. Call complete.
Near Liberty Hill, TX 78642
James
Job Details: 03/18/2020
WASHER MAYTAG MVWB765FW3 Arrived on site and installed new gear case. Tested operation and found unit working properly. Job complete
Near Austin, TX 78746
Kevin
Job Details: 03/18/2020
REFRIGERATOR KITCHENAID KBSN608ESS01 "Arrived on site and replaced evaporator motor, and added temperature logger per tech line request from previous visit. No water leaks from connections at time of service, job complete"
Near Austin, TX 78704
Leonardo
Job Details: 03/18/2020
DISHWASHER MAYTAG MDB8989SHZ0 Arrived on site to test unit for no power. Test unit and found bad connection at junction. Secured connection test unit and unit test good job complete
Near Temple, TX 76504
Jonathan
Job Details: 03/18/2020
REFRIGERATOR WHIRLPOOL WRT314TFDW01 Arrived onsite for refrigerator that is not cooling and is frosting up in the back. Inspected unit and work area. Found customer had completely defrosted Ed several components and found the evaporator fan seized up and not running. Replaced evaporator motor and tested unit. Unit is working as designed. Call complete.
Near Cedar Park, TX 78613
Lou
Job Details: 03/18/2020
OVEN WHIRLPOOL WOS51EC0AS01 "arrived on site to inspect wall oven time jumping to military time. Upon further inspection, I checked error codes and found none. Found that the unit time was set on military time and switched it back to regular 12 hour time mode. Tested the unit on Bake at 350 degrees and the unit is operating as designed. No mechanical repairs needed at this time. Job completed."
Near Liberty Hill, TX 78642
Jonathan
Job Details: 03/18/2020
DRYER MAYTAG MEDX655DW1 Arrived at site for dryer ha long dry times. Performed temperature test and found good cycling temperatures. Checked air flow and found venting longer than normal. Spoke with customer on long vent. All tested good.
Near Austin, TX 78739
Brandon
Job Details: 03/18/2020
OVEN WHIRLPOOL WOS92EC0AS01 "Arrived on site for customer complaint of unit not powering on, found open thermal fuse. Since this is the third fuse that’s blown, I quoted customer for blower motor. Returning tech needs to replace thermal fuse and test blower motor for correct speed. ordrng 1 WPW10260254 (blower) and 1 WPW10545255 (fuse-thrml)"
Near Manchaca, TX 78652
Jacob
Job Details: 03/18/2020
WASHER WHIRLPOOL WFW9500TW01 Arrived onsite for unit shaking during spin cycle. Tested unit. Found that suspension was no good. Replaced suspension. Tested unit. Unit test good. No leaks at this time. Job complete.
Near Georgetown, TX 78628
Cliff
Job Details: 03/18/2020
COOKTOP JENN-AIR JGC8430ADB Arrived on site today closet cooktop with burners that are not operating properly. Found burner caps not set enter proper position causing improper flame sizes. Reset caps to proper position and tested unit. All is working properly at this time and no repairs were needed.
Near Austin, TX 78729
Scott
Job Details: 03/18/2020
WASHER MAYTAG MAH5500BWW
Near Austin, TX 78746
Kevin
Job Details: 03/18/2020
REFRIGERATOR KITCHENAID KBFC42FTS03 "Arrived on site and and inspected refrigerator and found its not running. Spoke with tech line and they recommended replacing control board kit. After replacing it refrigerator is now running and will take at least 24 hours to cool. W10802701, 7727394018Job complete"
Near The Hills, TX 78738
Robert
Job Details: 03/18/2020
OVEN WHIRLPOOL WOD77EC7HS01 Arrived on job for complaints of clock reset back to setup date and time. Asked customer if WiFi was set up and they said no asked customer to set up WiFi and if problem previous call us
Near Buda, TX 78610
Robert
Job Details: 03/18/2020
DRYER WHIRLPOOL MEDX655DW1 Arrived on job for complaints of no power. Found fuse open. Replaced fuse and test.
Near Bastrop, TX 78602
Richard
Job Details: 03/18/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived onsite for the dishwasher upper spray arm broken. Upon inspection found that the upper spray arm had broke. Replaced spray arm and dishwasher tested fine. No leaks detected. Complete
Near Cedar Park, TX 78613
Paul
Job Details: 03/18/2020
RANGE WHIRLPOOL WFE320M0ES2 Arrived onsite for a range with the oven not heating. I found neither bake or broil heating. I found the double line relay on the control failing. I replaced the control and tested the unit. The unit is working as designed. Call complete.
Near Pflugerville, TX 78660
Andy
Job Details: 03/18/2020
WASHER WHIRLPOOL WTW8500DC5 Arrived on site for washer not operating. Tested and inspected unit and found failed UI and control. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78758
David
Job Details: 03/18/2020
MICROWAVE KITCHENAID KOCE500ESS09 Arrived on site to diagnose damaged control panel. Examined panel and found bends in both sides from transport. Replaced panel with new. Unit is dealer stock. All is now working as designed. Call complete.
Near Austin, TX 78741
Brandon
Job Details: 03/18/2020
DRYER WHIRLPOOL WED5620HW0 "Arrived on site for customer complaint of unit not powering on, found voltage to UI panel, but panel not responding, replaced UI control panel."
Near Austin, TX 78746
Kevin
Job Details: 03/18/2020
REFRIGERATOR WHIRLPOOL WRT138FZDW00 "Arrived on site and replaced thermostat and control diagnosed by previous technician. No further repair required at this time, job complete"
Near Bertram, TX 78605
Jonathan
Job Details: 03/18/2020
DISHWASHER BOSCH SHP65T55UC/02 "Arrived on site for dishwasher not powering on. Performed diagnostics and tested voltage to unit and found correct. Pulled unit to gain access to control and tested voltage and found voltage at main control 120 at main control. Called Bosch tech support and spoke with Dave. Tested voltage at main control and he stated to replace both controls. ; ordrng 1 00746432 (UI) and 1 00752738 (MAIN CONTROL)"
Near Austin, TX 78737
Brandon
Job Details: 03/18/2020
REFRIGERATOR WHIRLPOOL WRF954CIHZ02 "Arrived on site for customer complaint of temperature issues, found open thermistor, I replaced thermistor, unit tested good."
Near Austin, TX 78735
Kevin
Job Details: 03/18/2020
REFRIGERATOR WHIRLPOOL WRF954CIHZ02 "arrived on site and inspected refrigerator and found condensation on flipper mullian. Turned mullian heater on permanently through test 85 and explained light surface frost in freezer on items is also do to humidity. Took pictures.
Near Hutto, TX 78634
Andy
Job Details: 03/18/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived on site for refrigerator with door handle issues. Inspected unit and found failed door handle. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Round Rock, TX 78665
Paul
Job Details: 03/18/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived onsite for a dishwasher with the detergent pods not dissolving. I found the unit not heating. I found I connection at the element loose and barely connected. I attached the connector fully and tested the machine. The unit is working as designed. Call complete.
Near Spicewood, TX 78669
Robert
Job Details: 03/18/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 Arrived on job for complaints of door not level and freezer frosted. Adjusted freezer door to correct frost issue. The French doors issue is from a unleavened floor. Customer to have installers help with that issue.
Near New Braunfels, TX 78130
Noah D
Job Details: 03/18/2020
DRYER MAYTAG MEDB835DW4 "Arrived on site to inspect dryer for not heating upon inspection found thermal a cutoff not functioning, replaced thermal cutoff and retested, heat was returned . Showed customer heat. job complete"
Near Austin, TX 78704
Jacob
Job Details: 03/18/2020
WASHER WHIRLPOOL WFW8620HW2 Arrived onsite to replace parts to unit. Replaced parts. Tested unit. Still getting F3E4 and F4E4 error code. Called Techline. Service manual wrong. Suggested blower motor fan and heater and to replace harness. Got Sr#7727395324. Ordered part. Office to reschedule.; ordrng 1 W11318751 (harns-wire) and 1 W11349135 (UPPER HARNESS )
Near Pflugerville, TX 78660
Al
Job Details: 03/18/2020
DISHWASHER WHIRLPOOL WDF520PADW7 Arrived to inspect dishwasher not working.Confirmed the complaint and called DAVID @ Whirlpool Tech-line SR#7727397021Determined the wash pump and motor was defective.Removed and replaced it.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete
Near Volente, TX 78641
Lou
Job Details: 03/18/2020
OVEN WHIRLPOOL WOD77EC0HS01 "arrived on site to inspect wall oven display time/date resetting itself. Upon further inspection, the customer advised that the unit constantly keeps resetting the time/date. Placed the unit in diagnostics showing error code F6E0. Cleared the code and tested operations. Unit operated as designed. I advised the customer that the main control would need to be replaced due to the error code reading and that they would have to connect the unit to WiFi in order to get a software update from Whirlpool. I removed and replaced the main control (ACU) and tested the unit. Unit operated as designed. I provided the customer with the number to whirlpool Connect Team (866-333-4591) and advised the customer to download the whirlpool app to their phone and contact the Connect Team to get the WiFi info set up and be able to receive the software update. Job completed."
Near Temple, TX 76504
Jonathan
Job Details: 03/18/2020
DISHWASHER LG LDT5678ST "Arrived onsite for dishwasher that was making loud sounds. Inspected unit and work area. Unit has a small crack on the user interface but does not affect the functionality of the unit. Placed unit in service diagnostics and found no error codes. Placed unit in an auto test and found the unit making a slight whirring sound while the spray arms were activated. I asked the customer if that was the sounds they heard. They said that was the one and that it did not make that sound within the first 3 months of owning the machine. I called LG Techline and spoke to Mike SR# TCC200317057706. He had me run several tests and advised the unit appeared to be working as designed. He stated that with moving parts, they eventually make sounds and so long as the unit was operating as normal and there are no error codes, to not make any repairs. Call complete."
Near Austin, TX 78729
Scott
Job Details: 03/18/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site ,replaced freezer door . Ice maker included in door . Nonwater leaks detected at time of service . Job complete ."
Near Austin, TX 78723
Leonardo
Job Details: 03/18/2020
MICROWAVE WHIRLPOOL WMH31017HB4 Arrived on site to test unit for buttons not working correctly. Test unit and found ribbon cable not sitting correctly to control board. Secured connection test unit and unit test good job complete
Near Austin, TX 78754
Scott
Job Details: 03/18/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site ,replaced right fresh food door . Door is. Level . No water leaks detected at time of service . Job complete ."
Near Round Rock, TX 78664
Al
Job Details: 03/18/2020
DISHWASHER KITCHENAID KDTM354DSS5 "Arrived to inspect dishwasher door issues.Confirmed the complaint and noticed the strike needed minor adjustments to complete the repair and allow the unit to work properly.After adjusting the strike, I ran diagnostics test mode and unit tested as designed.I ran a consumer spy cleaning and allowed the customer to open and close the door to feel the difference.Unit now operates as designed.All water lines were dry at the time of service.Job complete"
Near Austin, TX 78749
Kevin
Job Details: 03/18/2020
WASHER MAYTAG MVWB765FW3 "Arrived on site and inspected washer and found F5E4 saved again, replaced lid latch and compared new lid to current one and they are identical. Reported repeat of issue to techline. 7727233666"
Near Temple, TX 76502
Al
Job Details: 03/17/2020
DISHWASHER BOSCH SHP865WF5N/11 Arrived to install previously ordered part.Removed and replaced the latch.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete
Near Austin, TX 78704
Leonardo
Job Details: 03/17/2020
DISHWASHER KITCHENAID KDTE204DSS0 Arrived on site to test unit for upper rack falling. Test unit and found right track and left track broken. Also found 2 wheels missing from bottom rack. Replaced all parts test unit and unit test good job complete.
Near Dripping Springs, TX 78620
Jacob
Job Details: 03/17/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for console to unit not staying on. Tested unit. Console did shut off. During cycle. Replaced console. Tested unit. Unit test good. No issues at this time. Job complete
Near Austin, TX 78703
Luis
Job Details: 03/17/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Arrived on site for water leaking from dispenser. Found line not inserted fully into valve causing air leak,installed line correctly tested water dispenser no leaks."
Near Austin, TX 78717
Cliff
Job Details: 03/17/2020
VENTHOOD KITCHENAID KVWB406DSS1 Arrived on site to diagnose a vent hood that is making unusual noise. Found fan blade broken causing abnormal vibration. Replaced fan motor assembly and tested unit. Found all is functioning properly at this time.
Near Pflugerville, TX 78660
Andy
Job Details: 03/17/2020
RANGE WHIRLPOOL WFC310S0ES3 Arrived on site to install previously diagnosed control. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Johnson City, TX 78636
Jacob
Job Details: 03/17/2020
OVEN AMANA AER6303MFS2 Arrived onsite for broil element not working. Tested unit. Found that the control board has been replaced and is not the correct board/part number. Re ordered correct board ; ordrng 1 W11297545 (cntrl-elec)
Near Austin, TX 78734
Kevin
Job Details: 03/17/2020
DISHWASHER IKEA IUD8555DX2 "Arrived on site and inspected dishwasher and found error code 2/1, Found washer will not complete a diagnostic cycle. Replaced control board and ran another diagnostic cycle and it will now complete. Also found front door for site is made up of three different drawers and the top one is held on only buy double-sided tape. It is not secure, showed customer issue, sent pics to MS no water leaks from connections at time of service, job complete"
Near Austin, TX 78752
David
Job Details: 03/17/2020
RANGE MAYTAG UXT4230ADS2 Arrived to examine damaged vent hood. No damage was found. No scrapes or dents present. Hood is working as designed. Tested fan and light switch. All is working as designed.
Near Salado, TX 76571
Al
Job Details: 03/17/2020
WASHER WHIRLPOOL MHW8200FW0 Arrived to inspect front load washer F9E1 long drain error code.Confirmed the complaint and removed the drain cap at the drain pump and found lots of debris in the catch.Cleared the debris and reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete.
Near Marble Falls, TX 78654
James
Job Details: 03/17/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site and tested operation. Found freezer at 47 and fresh food at 51. Found no frost on either evaporator. Ran test 4 and found both evaporators just sweating. Unit has failed compressor and will need new to repair. I will also return with both evaporators due to potential leak in system Office to schedule for 3 hr SS repair and get AUTHO for repair. ; ordrng 1 AUTHO (AUTHO) and 1 CNOTE (3 HR SS REPAIR) and 1 W10832994 (compressor) and 1 W10913906 (coupler) and 1 W11116006 (evaporator) and 1 WPW10143759 (dryer) and 1 WPW10608485 (evaporator)
Near Taylor, TX 76574
Andy
Job Details: 03/17/2020
REFRIGERATOR LG LSXS26326S/00 "Arrived on site for refrigerator not cooling in RC and FC tested and inspected unit and found no frost pattern on evaporator. Found compressor very hot and pulling 0.67 amps. Did SS check list. SS repair needed. Ordering needed parts, could not locate compressor or access valve. Ordering parts research. 3 hour job. Authorization needed. Extra labor authorization needed. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 ACG75305701 (CONDENSER ) and 1 ADH73150210 (DRIER ) and 1 ADL74760901 (EVAPORATOR ) and 1 JIG (JIG) and 1 SEENOTE (SS JOB) and 1 SEENOTE (3 HOUR JOB ) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (EXTRA LABOR NEEDED ) and 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 SEENOTE (PARTS RESEARCH/ COMPRESSOR AND ACCESS VALVE ), states that autho needed"
Near Niederwald, TX 78640
Robert
Job Details: 03/17/2020
WASHER MAYTAG MVWX655DW1 Arrived on job for complaints of not washing. Found the door latch not working. Replaced latch and test. No leaks detected at time of service.
Near Austin, TX 78702
Scott
Job Details: 03/17/2020
WASHER MAYTAG MVWC565FW1 Arrived on site for low water when filling . Found one of the valves clogged with sediment and junk . Replaced valve . Tested unit all checked normal . No water leaks detected at time of service . Job complete .
Near Belton, TX 76513
Jonathan
Job Details: 03/17/2020
ICE MACHINE WHIRLPOOL GI15NFRXS0 "Arrived on site for ice machine that won’t make ice. Inspected unit and work area. Found a small amount of ice at the bottom. Customer advised that the unit is making ice but it’s not holding ice. Ran unit through several tests including diagnostic cycle. Found reservoir drain pump not draining water out of reservoir. This caused the unit to overflow when it went into a fill to start a new cycle. In addition, the unit was not allowing the ice block to slide all the way forward on the heater wires. Adjusted the heater and ordering drain pump. ; ordrng 1 WP2313705 (pump)"
Near Round Rock, TX 78665
Paul
Job Details: 03/17/2020
WASHER WHIRLPOOL WFW72HEDW0 "Arrived onsite for a washer displaying multiple different error codes. I checked stored error codes and found an F3E1, F9E1, & F8E3. I found the rubber elbow to the air trap molded wrong as described in Technical Service Pointer #: W10803528 and full of debris. I cleaned the air tap out so the customer could use the unit for now. The trap needs to be replaced. Ordering W10903220 TRAP ; ordrng 1 W10903220 (TRAP)"
Near Austin, TX 78721
Leonardo
Job Details: 03/17/2020
RANGE WHIRLPOOL WFG745H0FS0 Arrived on site to test unit for orange flames. Test unit and found orange flames. Found customer using air purifier making flames turn orange. Customer said flames were blue 2 days ago. Job complete.
Near Austin, TX 78745
Luis
Job Details: 03/17/2020
REFRIGERATOR WHIRLPOOL ART308FFDM03 "Arrived on site for cooling issue. Found large ice ball on inlet to evaporator diagnosed leak in system unit will need a new compressor,evaporator and a uv drier. Unit will lose all refrigerant either refrigerator will need full repair or will need to be replaced.
Near Kyle, TX 78640
Noah D
Job Details: 03/17/2020
WASHER MAYTAG MHW5630HC0 "Arrived on site for error code f6e2 for bad acu connection replaced acu and console and still had the same error, harness on between acu and console must have had issue, ordering harness. Office to reschedule ; ordrng 1 W10919934 (HARNESS) and 1 W11038117 (HARNESS)"
Near Copperas Cove, TX 76522
Al
Job Details: 03/17/2020
DISHWASHER WHIRLPOOL WDF520PADB7 Arrived to inspect dishwasher not starting. Ran diagnostics found the pump motor defective. Removed and replaced pump motor assembly. Ran diagnostics unit operating as designed. All waterlines dry at time of service. Job complete.
Near Hutto, TX 78634
Andy
Job Details: 03/17/2020
MICROWAVE WHIRLPOOL WMH31017FS0 "Arrived on site for microwave clicking/light flickering. Tested and inspected unit and found failed interlocks, switch’s and control. Ordering needed parts and will return Friday 3/20/20 customer would like sooner appointment if possible.; ordrng 2 W10156812 (spring)s and 1 W10269458 (switch) and 2 W10269460 (switch)s and 2 W10562613 (cam-plate)s and 2 W10727360 (microswitch)s and 1 W10892389 (cntrl-elec) and 1 WP8206419 (interlock) and 1 WPW10156813 (interlock)"
Near Del Valle, TX 78617
Scott
Job Details: 03/17/2020
WASHER WHIRLPOOL CAE2745FQ1 "Arrived on site , installed motor ,cap,wire harness . Tested unit all checked normal . Nonwater leaks detected at time of service . Job complete .
Near Austin, TX 78757
David
Job Details: 03/17/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to diagnose icemaker that is rarely making ice, and it melts shortly after. Called and spoke with tech line in regards to issue, as this is persisting. Components check good in diagnostics, but icemaker is showing an E5 error, which is tied to the thermistor on the icemaker. Tech line recommends replacement of icemaker and thermistor as well as the updated adapter kit with the extra fan. Will return with icemaker, also ordering w10864519.; ordrng 1 W10864519 (adapter)"
Near Austin, TX 78749
Scott
Job Details: 03/17/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived on site for leaking found water not dispensing properly . Replaced dispenser. And installed detector . Tested unit . No water leaks detected at time of service . Job complete .
Near Austin, TX 78741
Luis
Job Details: 03/17/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Arrived on site for no cool. Found broken pin in start device, installed a new starter ; used 1 8201786 (START DEVICE) from stock"
Near New Braunfels, TX 78130
Noah D
Job Details: 03/17/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site to check on water leak, upon inspection found the ice maker line pulled out of the valve. Replaced hose and rechecked for leaks. Complete"
Near Leander, TX 78641
Lou
Job Details: 03/17/2020
OVEN WHIRLPOOL WOS51EC0AS04 "arrived on site to inspect wall oven no power. Upon further inspection, I found the unit with power to it but it was not functioning. I tested the fuse and found it open. I removed and replaced the fuse and retested ad the unit is operating as designed. Job completed."
Near Austin, TX 78717
Paul
Job Details: 03/17/2020
RANGE KITCHENAID KGCC506RBL05 "Arrived onsite for a cooktop to replace the spark module. I found two of the burners with rusted screws and advised the customer that they were likely to break when removing the burners. When removing the burners one of the screws broke in the RF orifice holder and both broke in the LF orifice holder. I replaced the spark module and tested the unit. The circuit breaker tripped again. I found the switch harness shorting out to ground. The switch harness, front orifice holders and front burner head screws need to be replaced. Ordering WPW10128445 HOLDER-ORF, WPW10128448 HOLDER-ORF, 4EA WP3368921 SCREW-TORX, & WP4456905 HARNS-WIRE ; ordrng 4 WP3368921 (SCREW-TORX)s and 1 WP4456905 (HARNS-WIRE) and 1 WPW10128445 (HOLDER-ORF) and 1 WPW10128448 (HOLDER-ORF)"
Near Andice, TX 78628
Jonathan
Job Details: 03/17/2020
MICROWAVE WHIRLPOOL WOC75EC0HS01 "Arrived on site for oven comb unit powering off when using microwave. Performed diagnostics mode and checked error code. Found F6-E0 error. Checked continuity n wire harness. Found main control will need to replace. ; ordrng 1 W11261165 (CONTROL ) and 1 W11428561 (UI)"
Near Johnson City, TX 78636
Jacob
Job Details: 03/17/2020
WASHER MAYTAG MVWB835DW0 Arrived onsite for unit getting F5E1 error code. Tested unit. Got same error code. Found bad latch switch. Replaced lock latch. Tested unit.unit test good. No leaks at this time. Customer has lbh. Job complete
Near Kingsland, TX 78639
James
Job Details: 03/17/2020
REFRIGERATOR WHIRLPOOL WRF989SDAM03 Arrived on site and tested operation. Found ice maker has no faults. Found water supply frozen. Tested heaters and found to be good. Unplugged unit to reset controls. Tested operation and found ice maker fill tube heater now running and ice maker filled with water. Unit tests good. Job complete
Near Cedar Park, TX 78613
Lou
Job Details: 03/17/2020
RANGE WHIRLPOOL WFE320M0ES2 "arrived on site to inspect range control not working. Upon further inspection, I removed the back cover to the terminal block and found the unit not wired correctly. The black wire from the cord was wired to the white and the white from the cord was wired to the black on the unit. I re-wires the unit matching the color d wiring and tested the unit. Unit is operating as designed. Attempted to contact the builder and left a message. Job completed."
Near Del Valle, TX 78617
Scott
Job Details: 03/17/2020
WASHER MAYTAG MVWB835DW5 Arrived on site for grinding noise . Found couple of feet failing causing unit to be on the floor causing stator to touch and rub on floor . Ordering feet . Please call to set return visit .; ordrng 1 WPW10687506 (feet-lvlng)
Near Killeen, TX 76542
Al
Job Details: 03/17/2020
REFRIGERATOR WHIRLPOOL WRF535SWHV01 Arrived to inspect freezer door issues. Found freezer section had massive frost buildup due to door being left open. Remove door readjusted cleared all frost from inside unit and lubricated the slides in the rails. Unit now works as designed. Customer satisfied. All waterlines dry at time of service. Job complete.
Near Robinson, TX 76706
Jonathan
Job Details: 03/17/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "I called tech line and spoke to Steve SR# 7727386880. He had me do several checks on the unit. He found the unit had bad connection with the pantry control. He advised me to replace the control first and if problems still persisted, to replace the harness. If control is only issue I replaced the control and tested the unit. The unit would still not dispense or light on the top. I advised him that we would need to proceed with the second repair. He agreed to proceed with repair. I replaced the deli harness and tested the unit. Unit began to dispense water, run water to the ice maker, and light on the top.Call complete."
Near Austin, TX 78731
Luis
Job Details: 03/17/2020
ICE MACHINE KITCHENAID KUIS15NRTB1 "Arrived on site for no ice. Ran diagnostic found pump shutting off during drainage,unit passed all other diagnostics passed unit will need external drain pump and updated drain tubes. Installed a new drain pump and updated drain tubing,ran water through pump and tubing no leaks unit working as designed. ; used 1 W11038865 (HOSE), and 1 WPW10493860 (HOSE ) from stock"
Near Buda, TX 78610
Kevin
Job Details: 03/17/2020
DRYER WHIRLPOOL WED5000DW2 Arrived on site and inspected dryer and found it is heating properly but there is no airflow through lint screen. After removing vent hose found airflow has returned. Recommended to customer that vent be cleaned to the exterior of the home and dryer not be used again until it is correct. Job complete
Near Pflugerville, TX 78660
Paul
Job Details: 03/17/2020
DISHWASHER WHIRLPOOL WDF330PAHS0 Arrived onsite for a dishwasher not cleaning the dishes. I found the sump filter completely stopped up with calcium and debris not allowing the pump to function properly. I cleaned the filter and tested the machine. There were no stored error codes and the unit worked as designed. Call complete.
Near Pflugerville, TX 78660
Andy
Job Details: 03/17/2020
RANGE WHIRLPOOL WFE520C0AB0 Arrived on site for range RF burner staying on. Tested and inspected unit and found failed switch. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Georgetown, TX 78628
Cliff
Job Details: 03/17/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to replace previously ordered parts for refrigerator. Replaced gasket and filter housing. During Repair Noticed Center, Molean not opening and closing properly causing air leak in unit that is contributing to evaporator icing over. Mullion will need to be replaced to complete repairs..; ordrng 1 W11176246 (MULLION )"
Near Bee Cave, TX 78738
Kevin
Job Details: 03/17/2020
DRYER WHIRLPOOL WED9500TW3 Arrived on site and disassembled dryer and replaced tension bracket diagnosed by previous technician.
Near Kyle, TX 78640
Noah D
Job Details: 03/17/2020
WASHER SAMSUNG WF331ANR/XAA "Arrived on site for complaints of not spinning, upon inspection found the shaft connecting rotor and basket broken and not spinning
Near Austin, TX 78748
Robert
Job Details: 03/17/2020
DRYER WHIRLPOOL WGD5000DW3 Arrived on job for complaints of not heating. Found the gas valve not completing final valve operation. Replaced burner and test.
Near Waco, TX 76705
Jonathan
Job Details: 03/17/2020
DISHWASHER MAYTAG MDB8989SHZ0 Arrived on site for a dishwasher that’s not spraying in either spray arm. Inspected unit and walk area. Placed unit in service diagnostics and found an F6 E1 (low/no water) error code. I called Techline and spoke to Andy SR# 7727392545. He advised he thought this issue was an oversudsing issue. He advised to replace the pump and motor and to advise the customer to use less soap or not wash off their before running a cycle. Replaced pump and motor and tested unit unit began to work as designed. Call complete.
Near Austin, TX 78723
Luis
Job Details: 03/17/2020
REFRIGERATOR WHIRLPOOL WRS571CIDM01 "Arrived on site to install parts previously diagnosed. Installed a new valve,icemaker,coupling and chute assembly. Ran diagnostics icemaker passed,ran fill test good water flow to icemaker,ran auger motor unit working g as designed.
Near Austin, TX 78757
David
Job Details: 03/17/2020
REFRIGERATOR KITCHENAID KSC24C8EYY03 "Arrived on site to diagnose refrigerator not cooling in RC or FC. Performed diagnostic and sealed system checklist. Evap are not frozen, no defrost issue. Compressor running, but not cooling. Recommended sealed system repair. Ordered parts for sealed system job. . ; ordrng 1 W10309988 (compressor) and 1 WPW10143759 (dryer) and 1 WPW10643261 (evaporator) and 1 w10913906 (coupler)"
Near Pflugerville, TX 78660
Brandon
Job Details: 03/17/2020
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Arrived on site for customer complaint of door not closing and frost build up, found defrost drain line was frozen over which caused the freezer door not to close which caused frost build up everywhere. I cleared out the ice I could, and instructed customer to defrost unit for 36 hours with door open. Unit tested good."
Near Georgetown, TX 78628
David
Job Details: 03/17/2020
DISHWASHER WHIRLPOOL WDF530PAYM7 "Arrived on site to diagnose dishwasher with no drain issue. Performed diagnostic and found F8E1,F8E2 drain issue, F10E1 dispenser electrical issue. Was able to start a cycle and drain standing water. Ran test cycle and all components passed, with unit draining just fine. Completed diagnostic cycle with all items passing. Errors likely persisted from last repair, as all components were working fine. If issue comes back again, recommend calling tech line and bringing another control / dispenser / sump / drain. Call complete."
Near Austin, TX 78759
Brandon
Job Details: 03/17/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site for customer complaint of ice freezing sometimes in ice bin and not dispensing, found ice maker not releasing all ice cubes and when ice maker fills it overflows, I replaced ice maker, unit tested good."
Near New Braunfels, TX 78132
Noah D
Job Details: 03/17/2020
DRYER WHIRLPOOL WED8500DC4 "Arrived on site to install thermistor for AF failure, replaced thermistor and retested. Af failure not popping up. Job complete"
Near Blanco, TX 78606
Jacob
Job Details: 03/17/2020
DISHWASHER BOSCH SHX878ZD5N/01 Arrived onsite for unit not washing dishes. Went ahead and replaced parts. Still did not solve the issue. Ordered parts. Reschedule with customer ; ordrng 1 00630784 (LOCK) and 1 00778918 (PANEL FASCIA)
Near Austin, TX 78717
Lou
Job Details: 03/17/2020
REFRIGERATOR KITCHENAID KRFF305ESS03 "arrived on site to inspect refrigerator ice maker not working. Upon further inspection, the customer advised that the ice maker is working fine, but there is ice forming on the right side of the freezer. Opened the FC door and found a small amount of ice forming on the top of the FC section and on the drawer. I closed the FC door and found a large gap in the gasket approximately 1/4 inch wide and approximately 4 inches long. Also find the gasket wasn’t installed into the door properly causing the right side to bulge out. I pressed the gasket into the door and using my heat gun, I reshaped the gasket and closed the door. The gasket is sealing properly now and advised the customer to not open the freezer door for at least 8 hours to allow the gasket to mold to the unit. No water leaks observed during service, job completed."
Near Marble Falls, TX 78654
James
Job Details: 03/17/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site and found ice maker failed calling for water. Found water line in door frozen as well. Unit will need new door due to failed internal heater. Office to schedule return services.. ; ordrng 1 LW11038917 (dor-fip)
Near Georgetown, TX 78633
Jonathan
Job Details: 03/17/2020
OVEN KITCHENAID KODE300ESS02 Arrived on site to install previous diagnosed part. Removed nut and added washer installed new nut. Performed diagnostics mode and tested unit. All tested good.
Near Leander, TX 78641
Cliff
Job Details: 03/17/2020
RANGE WHIRLPOOL SF330PEWW7 Arrived on site today Conoce range with an oven that is not operational. Found bake igniter failed. Igniter will need to be replaced to complete repairs.; ordrng 1 WP31939701 (ignitor- b)
Near Austin, TX 78741
Leonardo
Job Details: 03/17/2020
MICROWAVE MAYTAG MMV4206FZ5 Arrived on site to test unit for unit tripping breaker. Test unit and found screw not on screw mount making screw mount come off and hit the filter board on the power cord making unit short out. Will need to order new power cord W10708076 and new filter board WPW10531156 and new screw mount W11122643 and control board W11256464. Office to reschedule ; ordrng 1 W10708076 (POWER CORD) and 1 W11122643 (MOUNTING NUT ) and 1 W11256464 (CONTROL BOARD ) and 1 WPW10531156 (FILTER BOARD )
Near Cedar Park, TX 78613
Cliff
Job Details: 03/17/2020
REFRIGERATOR KITCHENAID KRFC604FSS00 "Arrived on site to replace previously ordered parts for refrigerator. Replaced main control, gasket, and evaporator cover. Tested unit and found all is functioning properly at this time. No leaks were found at time of service."
Near Austin, TX 78748
Robert
Job Details: 03/17/2020
REFRIGERATOR WHIRLPOOL KRSC503ESS01 Arrived on job for complaints of temperature too warm. Found compressor running but evaporator motor not. ; ordrng 1 W11036566 (motor-evap)
Near Georgetown, TX 78633
Jonathan
Job Details: 03/17/2020
WASHER MAYTAG MHW6630HC0 "Arrived on site for washer not draining completely. Performed diagnostics mode and checked fault codes. Found error F0-E2 over suds and F0-E5 off balance load. Ran test cycle and found no cold water getting to unit. Inspected hose and found cold water valve pinched. Corrected hose and continue test mode. Monitored high spin cycle and found reaching high spin. Spoke with customer operation and soap usage. All tested good, no water leaks detected."
Near Austin, TX 78753
David
Job Details: 03/17/2020
DRYER WHIRLPOOL WED5000DW2 "Arrived onsite to diagnose dryer that was not turning on. Performed diagnosis and checked thermal fuse replaced last visit. Found fuse open. Replaced thermal fuse and retested. Unit is now heating and working as designed. Checked airflow and found airflow was semi restricted and weak. Advised customer to have their vents cleaned, this is likely causing the fuse to overheat and pop. CAll complete."
Near New Braunfels, TX 78132
Noah D
Job Details: 03/17/2020
DRYER MAYTAG MEDB955FW1 "Arrived on site to install thermal cutoff and thermal fuse, installed both parts and retested with customer next to me, on both settings. Job complete"
Near Austin, TX 78738
Kevin
Job Details: 03/17/2020
DISHWASHER KITCHENAID KDTE204ESS2 Arrived on site and inspected dishwasher and found it is leaking from sump/motor.
Near Dripping Springs, TX 78620
Jacob
Job Details: 03/17/2020
DRYER MAYTAG MED6630HW1 Arrived onsite for unit leaking water on the steam setting. Tested unit. Found unit leaking from side and front door. Replaced valve. Still got same leak pattern. Called Techline. Suggested that customer needs put more clothes in on the steam cycle for water not to pool up on the door. Got Sr#7727392291. No issues at this time. Job complete
Near Killeen, TX 76542
Al
Job Details: 03/17/2020
MICROWAVE KITCHENAID KMHS120ESS3 "Arrived to install previously ordered parts.Removed and replaced the fan motor, wheel and housing.Reassembled and preformed the 2 minute water cup test and unit tested as designed."