Service History 525

Near Round Rock, TX 78681
Paul
Job Details: 07/20/2020
WASHER MAYTAG MVWC565FW1 Arrived onsite for a washer that will not complete any cycle but it will drain out if a drain and spin is started. Ms stated the unit is not filling with water correctly. I checked stored error codes and found an F8E1 & F0E5. I ran the auto diagnostics cycle and found the hot water not coming into the machine and the coil humming loudly. I found the hot water turned off at the wall. I turned the hot water on and tested the unit again. The unit completed the cycle and worked as designed. Call complete.
Near Round Rock, TX 78681
Paul
Job Details: 07/20/2020
WASHER MAYTAG MVWC565FW1 Arrived onsite for a washer that stopped in the middle of a cycle again. Ms stated she left it where it stopped. I found the clothes had gone thru a wash but the door never locked and they didn’t spin. I ran the latch test multiple times in manual diagnostics and the latch never failed. I tested the latch checking the resistance readings from the control and all test passed. I replaced the control and calibrated it. I ran the auto cycle and the unit completed the cycle and worked as designed. Call complete.
Near Lakeway, TX 78738
Brandon
Job Details: 07/20/2020
RANGE WHIRLPOOL KGCU467VSS02 "Arrived on site for customer complaint of flames not simmering, we adjusted 4 burner valves, unit tested good."
Near Leander, TX 78641
David Z
Job Details: 07/20/2020
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site to diagnose one dishwasher that had a hanging toP rack. Unit needs right upper slide.
Near Austin, TX 78759
Eman J.
Job Details: 07/20/2020
DISHWASHER KITCHENAID KUDE70FXSS4 Arrived onsite for dishwasher leaking. Tested system. Found vent faulty. Ordering vent WPW10469574 and gasket WP8269259 ; ordrng 1 WP8269259 (gasket) and 1 WPW10469574 (vent asm)
Near Austin, TX 78701
Jacob
Job Details: 07/20/2020
DRYER WHIRLPOOL WED560LHW0 Arrived onsite for unit making noise. Tested unit. Found loud ticking noise. Ordered part. Double stacked unit. Need request 2MAN. Rescheduled with tenant.; ordrng 1 REQUEST (2MAN) and 1 WPW10211911 (housing)
Near Austin, TX 78754
Scott
Job Details: 07/20/2020
WASHER MAYTAG MVWB835DW4 "Arrived on site for not draining . No water in tub . Ran diagnostics got off balance error code . Found oil on stator and rotor as well as on cabinet. Ordering gear case ,slider , motor ,rotor ,clutch . No water leaks detected at time of service. Please call to set return.; ordrng 1 W10734521 (slider) and 1 W10754448 (clutch) and 1 W10811956 (drum assy) and 1 W10915700 (stator) and 1 W10915701 (rotor)"
Near Killeen, TX 76542
Tyler
Job Details: 07/20/2020
WASHER MAYTAG MHW5630HC0 Arrived on site for the replacement of three harness kit’s before placement and I wanted to make sure that the board was still intact and OK but after running voltage test I found that the board was once again Short it out due to the issues of us having before we put in the wire harness we will need to bring a new control board out with us again to make sure that we can get pretty much the entire electrical system redone to ensure that this doesn’t happen again; ordrng 1 W11322901 (cntrl-elec)
Near Lockhart, TX 78644
Noah D
Job Details: 07/20/2020
DRYER WHIRLPOOL WED4850HW0 "Arrived on site to inspect dryer for not starting, upon inspection found the PTS button intermittent, replaced PTS button and tested. No problems found. Complete"
Near Temple, TX 76502
Jonathan M
Job Details: 07/20/2020
REFRIGERATOR WHIRLPOOL ED5LTAXVL00 Arrived on site for refrigerator that still not cooling. Inspected unit in work area. Found unit plugged in but no fans or compressor running. Checked voltage at the wall and found proper voltage. Found temperature controls down at zero in the refrigerator and freezer. Turned up settings and I initially heard the evaporator fan run. Compressor was still not running but condenser fan was. Found voltage running to the starting device. Replace starting device with truck stock starting device and capacitor. Compressor kicked on and unit began to cool. Unit is working as designed. Call complete.
Near Austin, TX 78717
Wesley
Job Details: 07/20/2020
OVEN WHIRLPOOL WOC54EC0AS01 Arrived onsite and found multiple control failure. F6e0 cause by short.
Near Kyle, TX 78640
Robert
Job Details: 07/20/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ00 "Arrived onsite to test unit for not dispensing ice. Tested unit and found bad container, locked and not rotating. Replaced container, tested unit and unit functions correctly. Job complete"
Near Georgetown, TX 78633
Jonathan S
Job Details: 07/20/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site for oven not heating properly. Performed temperature test bake mode at 350°. Found average temperature at 366°. Calibrated unit -16°. All tested good.
Near Georgetown, TX 78633
Cliff
Job Details: 07/20/2020
REFRIGERATOR JENN-AIR JFC2290REM00 Unit will need both ice bin rails replaced but right side rail comes as an assembly with support divider. Order in correct rail and return date ; ordrng 1 WPW10170987 (glide)
Near Austin, TX 78724
Scott
Job Details: 07/20/2020
DRYER WHIRLPOOL WHD5090GW0 "Arrived on site replaced sensor ,fan and harness . Ran test cycle . Air is circulating and was some heat . No water leaks detected at time of service . Job complete ."
Near Lakeway, TX 78734
Brandon
Job Details: 07/20/2020
REFRIGERATOR KENMORE 106.875098 "Arrived on site for customer complaint of unit not cooling, found open compressor windings,
Near Volente, TX 78641
David Z
Job Details: 07/20/2020
REFRIGERATOR JENN-AIR JS48PPDUDE01 "Arrived on site to diagnose refrigerator with water dripping from the dispenser. Overnight the unit slow drips about 40% of 1 cup. Performed diagnostic on unit and tested dispenser. Found water was not coming out quickly, and pressure felt low. Customer said they are on a well with regulated pressure that goes to a reverse osmosis system before the unit. Called tech line and spoke with Adrian, SR7728352784. With the pressures being so low, it’s resulting in the valve allowing a tiny bit of bypass due to being unable to fully close. Customer will need to increase the pressure to the refrigerator to stop the drip as it’s due to low pressure. No repair is required at this time as pressure needs to be increased. Call complete."
Near Luling, TX 78648
Noah D
Job Details: 07/20/2020
FREEZER FRIGIDAIRE FFFU16F2VW "Arrived on site to inspect freezer for not cooling, upon inspection found the unit unplugged, plugged in unit and hear the compressor kick and start working, amp draw was normal, voltage was normal and it started to cool down in freezer. Will need to have pressures checked if problems persisted. Advised customer that if freezer returns to temp to call us to cancel sealed system check. Office to reschedule ; ordrng 1 SSTECH (SS TECH ) and 1 SSTECHDIAGNOSE (SS TECH DIAGNOSE )"
Near Pflugerville, TX 78660
David S
Job Details: 07/20/2020
DRYER WHIRLPOOL WED5000DW2 Arrived on site for dryer taking to long to dry. I inspected the unit and work area. I turned the dryer on and found it heating and tumbling. I placed a piece of plastic covering the filter housing to test air flow. The piece of plastic is not being pulled in at all indicating there is poor air flow. I inspected the exterior vent and found the vent flap not opening up all the way causing an air flow restriction. I spoke to the customer and showed them what I had found. I advised they have the home builder come out and inspect the vent to find out why it’s not opening all the way. Job complete.
Near Leander, TX 78641
Lou
Job Details: 07/20/2020
WASHER WHIRLPOOL WTW8500DC2 "Arrived on site to inspect washer tripping breaker. Upon further inspection, I found the unit with no power and the breaker tripped. Cycled the power to the unit and placed into diagnostics showing error codes F7E0, F9E2, F0E3, F0E5. Cleared the codes and continued with testing. Unit operated as designed. Following the tech sheet for F7E0, I tested voltage at the power cord and got 124V, tested continuity at the power cord and it was good, tested voltage at the console and got 5VDC. Manually tested the components and all are operating as designed. I advised the customer of my findings ad recommended having the breaker and outlet checked by electrician. No water leaks observed during service, job completed."
Near Austin, TX 78748
Kevin
Job Details: 07/20/2020
WASHER MAYTAG MVWC565FW0 Arrived on site and inspected washer and found a shower curtain stuck underneath agitator. Attempted to remove agitator and it will not separate from gearcase. Will need to bring back a new agitator and break off the current one will also bring back hub in case it is damaged in the process. No water leaks from connections at time of service; ordrng 1 W10528947 (drive hub kit) and 1 W11161960 (AGITATOR )
Near Dripping Springs, TX 78620
Richard
Job Details: 07/20/2020
WASHER MAYTAG MHW5630HW0 Arrived onsite for the washer leaking from the dispenser. Checked the level of the washer and it’s good. Called tech line and they stated that the water valves is causing the issue. Replaced hot and cold water valves and washer tested good no leaks detected complete. Sr# 7728354438.
Near Round Rock, TX 78664
Kayman
Job Details: 07/20/2020
OVEN WHIRLPOOL WOC54EC0HS03 Arrived onsite for MW oven combo for door not closing all the way leaving the light on and wires hanging. Upon speaking with the customer and inspecting the unit I found that the right side interlock for the microwave was not making full contact with the door every time will need a new interlock I also found that the console was intermittently not responding well to touch and some wires hanging out of the bottom of the console. As I was replacing the console i found the frame was slightly bent at the top of the MW letting the wires from the console fall down. I adjusted and straightened the frame. I tested the console and It is now responding much better to touch. Ordering (W11033422) interlock kit (W10874474) hinges just Incase.; ordrng 2 W10874474 (hinge-door)s and 1 W11033422 (interlock)
Near Lockhart, TX 78644
Noah D
Job Details: 07/20/2020
DRYER WHIRLPOOL WGD4815EW1 "Arrived on site to inspect dryer for not starting upon inspection found the motor not starting, but when manually started it kicked on. Replaced motor and wheel and retested. No problems found. Complete"
Near Georgetown, TX 78633
Jonathan S
Job Details: 07/20/2020
MICROWAVE WHIRLPOOL WOC54EC0HS01 Arrived on site for oven not getting past preheat. Performed diagnostics mode and verified error code F8-E0. Tested cool fan and found minor friction causing interference with. Ran on high speed and found working. Tested on low speed and found operating. Preheated unit to 350°. All tested good.
Near Kempner, TX 76539
Al
Job Details: 07/20/2020
DISHWASHER MAYTAG MDB9959SKZ0 "Arrived to inspect dishwasher not draining.Confirmed the complaint and found the drain pump has failed.Ordering the drain pump and pump and motor, which are both PSP parts.Customer advised and office will reschedule with customer for return service appointment.All water lines were dry at the time of service.Needs more work.; ordrng 1 W11412663 (DRAIN PUMP ) and 1 W11416363 (PUMP AND MOTOR )"
Near Austin, TX 78730
Wesley
Job Details: 07/20/2020
REFRIGERATOR JENN-AIR JS48SEDUDW15 Arrived onsite and replaced tubing. Leak has been corrected. Advised customer on repair. All checks good.
Near Austin, TX 78733
Brandon
Job Details: 07/20/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site for customer complaint of unit leaking, found leak coming out of door due to failed gasket, I replaced gasket, unit tested good."
Near Austin, TX 78737
Kevin
Job Details: 07/20/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived on site and found ice production is good, customer states ice production has stopped 3 times since they received it 3 months ago. Simply removing and reinserting ice bucket corrects issue. Customer states arm is down when ice bucket is removed. Spoke with tech line there is no known issue that causes this. If issue continues tech line recommended adding food grade lubricant where icemaker arm inserts into icemaker. Part number is Wp542638. SR7728355486 also replaced icemaker in case motor is going out. Job complete"
Near Austin, TX 78749
Richard
Job Details: 07/20/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 Arrived onsite for the refrigerator has a noise and door gasket torn. During testing found that the noise the customer is hearing is coming from the compressor which is normal. It’s making the standard humming noise like it should. Found that the right side door gasket is torn. Will need to order door gasket and office to reschedule. ; ordrng 1 W10917313 (gasket-dor)
Near Austin, TX 78752
Luis
Job Details: 07/20/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site for a defective damper control. Replaced defective damper control ran diagnostics tested damper noise no longer present unit working as designed.
Near Austin, TX 78753
Eman J.
Job Details: 07/20/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite for dishwasher not powering on. Tested system. Found UI faulty. Ordering UI W11368911. ; ordrng 1 W11368911 (HOUSING-UI)
Near Hutto, TX 78634
Cliff
Job Details: 07/20/2020
REFRIGERATOR FRIGIDAIRE LFSS2612TF3 Arrived on site replace previously ordered parts for refrigerator. Tested unit and found damper open but air leak persisting in freezer due to bowed outer cabinet on unit not allowing freezer door to seal properly. Documented cavity issue in SD pics. Unit was not cooling properly due to frozen over return air vent.;
Near New Braunfels, TX 78132
Robert
Job Details: 07/20/2020
DISPOSAL KITCHENAID 584A "Arrived onsite to test unit not working and leaking. Tested unit and found unit leaking internally and motor was shorted out. Replaced disposal, tested unit and unit functions correctly. No leaks detected at this time."
Near Liberty Hill, TX 78642
Lou
Job Details: 07/20/2020
WASHER MAYTAG MHW6000AW0 "Arrived on site to inspect washer leaking water. Upon further inspection, the customer advised that the unit was leaking from the back right corner. I removed the top panel to inspect the units water hoses and found them good. When I looked down into the unit from the top at the front, I saw what appeared to be broken plastic. I removed the back panel and found the lower counterweight leaning against the drain pump. Further inspection showed that the counterweight actually broke off from the drum which caused the water to leak. I turned the water off and removed the water hoses from the unit and left it unplugged for safety per customer request. No water leaks observed during service, job completed."
Near Austin, TX 78717
Wesley
Job Details: 07/20/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for not draining and found all operating as designed. Advised customer on capabilities of drying and installed a hi loop. All is working properly.
Near Liberty Hill, TX 78642
Cliff
Job Details: 07/20/2020
WASHER MAYTAG MVWB835DW3 Arrived on site to diagnose a washing machine that is randomly tripping the breaker. Tested all parts and components and found no mechanical failures with washer at this time. Advised homeowner of weak GFCI circuit in breaker assembly. Breaker will need to be changed to complete repairs. No leaks were found at time of service.
Near Austin, TX 78734
Brandon
Job Details: 07/20/2020
WASHER WHIRLPOOL WTW4816FW2
Near Austin, TX 78734
Brandon
Job Details: 07/20/2020
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site to replace suspension and tub ring, I replaced all suspension rods and tub ring, unable to test because unit was in garage not hooked up."
Near Lakeway, TX 78734
Luis
Job Details: 07/20/2020
REFRIGERATOR KITCHENAID KSSS42QTX00 "Arrived on site for no cool in fresh food. Found no air entering fresh food,removed evaporator cover found ice in return vent,defrosted return vent installed foam block and installed a 60° defrost thermostat. Checked air flow to fresh food good.used 1 WP2182381 (BIMETAL) from stock"
Near Austin, TX 78749
Kevin
Job Details: 07/20/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site and inspected washer and found error code for sudsing, ran test 12 and all functions are operating properly. Drain pump is noisy during operation and may be failing. Inspected drain patch and did not see any debris. Will need to bring back a new drain pump to correct the issue. Washer is stacked and will need 2 techs, not 2 hours.; ordrng 1 W11316609 (DRAIN PUMP)"
Near Florence, TX 76527
Al
Job Details: 07/20/2020
WASHER MAYTAG PAV2300AWW Arrived to inspect washer out balance.Uni will require a snubber and springs.Office to reschedule with customer for return service appointment ; ordrng 1 12002773 (SPRINGS)
Near Round Rock, TX 78664
Cliff
Job Details: 07/20/2020
REFRIGERATOR AMANA ASI2575GRS01 Arrived on site to diagnose a refrigerator that is making unusual noise when door is opened or closed. Found front right roller creaking against tile and metal roller shaft. As issue has reoccurred several times after refrigerator sets and weight rest on roller. User block to support right side of refrigerator and raised roller off of ground to prevent future issues @ homeowners request. No further repairs are needed and all is working properly at this time. No leaks were found at time of service. Use online Techline form to document call.File#7727824964
Near Killeen, TX 76549
Tyler
Job Details: 07/20/2020
MICROWAVE WHIRLPOOL WMH32519HV1 Arrived on site for microwave that was not allowing display to work properly. Upon further inspection and after running diagnostics I found that the touchpad interface ribbon was coming loose from the main control board. I triple checked all of the hardware such as fuses and thermostats and make sure no air codes were seen in diagnostics after retesting the machine everything is working thoroughly and the ribbon is re-connected to the motherboard properly. Call complete
Near Austin, TX 78750
David Z
Job Details: 07/20/2020
REFRIGERATOR GE GSS22KGPCCC Arrived on site to follow up on refrigerator leaking water. Checked unit and found air leak coming from dispenser chute / door. Customer had stuck some foil in to block ice from being dispensed. Removed obstruction so chute door can close. All is now working as designed. Call complete.
Near Robinson, TX 76706
Jonathan M
Job Details: 07/20/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on site for a refrigerator that won’t make ice in the freezer section. Inspected unit and work area. Tested icemaker by trying to jump the icemaker. And it would not turn. Checked voltage at the icemaker and fun 0 V going to the unit started to remove icemaker and found the L one connection unclipped from the harness going to the icemaker. Plugged in L1 connection and tested unit. Unit began to harvest and fill with water. Unit is working as designed. Call complete.
Near Georgetown, TX 78626
Jonathan S
Job Details: 07/20/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM03 (JJ) Arrived on site for fridge icemaker cooling light on and frost inside cabinet. Inspected unit and and work area found freezer light switch in open position found ice build up due to door not sealing at a previous time. Found frost build up in freezer not allowing icemaker to advance Approved by homeowner. Removed icemaker and thawed with steamer. Removed ice build up and frost inside freezer cabinet. Reassembled icemaker and mounted back into the fridge. Ran diagnostics and all tested good.
Near Round Rock, TX 78665
David S
Job Details: 07/20/2020
REFRIGERATOR WHIRLPOOL KRFF507HPS00 "Arrived on site for for freezer handle being broken, and the led lights not working. I am ordering the freezer light module W10695459. I replaced the freezer handle and screws. The door handle is secured and working properly. The office will schedule a return when we have an eta on the modules.; ordrng 2 W10695459 (module)s"
Near Austin, TX 78754
Eman J.
Job Details: 07/20/2020
MICROWAVE WHIRLPOOL WMH53520CS6 Arrived onsite for microwave not working. Tested system. Found harness wire broken. Ordering harness wires and control electric. ; ordrng 1 W10710692 (harns-wire) and 1 W10833832 (harns-wire) and 1 W10907910 (harns-wire MAIN) and 1 W11100597 (cntrl-elec)
Near Temple, TX 76502
Tyler
Job Details: 07/20/2020
REFRIGERATOR FRIGIDAIRE FRS6LF7JB0 Arrived on site to reassemble and repair water and ice dispensing kits for freezer door. After installing all the new parts and reassembling the unit I thoroughly tested the dispenser out and it is working flawlessly and as designed. Call complete
Near Austin, TX 78724
Eman J.
Job Details: 07/20/2020
RANGE WHIRLPOOL WFC150M0EB4 Arrived onsite for a range not working. Tested system found harness burnt out. Ordering power cable pt400. ; ordrng 1 PT400 (cord-power)
Near Georgetown, TX 78633
Lou
Job Details: 07/20/2020
WASHER MAYTAG WFW95HEDC0 "Arrived on site to inspect washer with door locked. Upon further inspection, I found the unit unplugged. Plugged it back in and the drain pump came on. Placed unit in diagnostics and and attempted to test. Showed error code F8E1. I found the hot water valve at the wall turned off. Once I cleared the code and began testing, the unit would not go beyond C00. Removed the control and tested the door lock and found it good. Tested the control and found that it’s not sending voltage to the door lock and will need to be replaced. I am ordering the main control and door lock and scheduled return service. No water leaks observed during service.; ordrng 1 W11032117 (cntrl-elec) and 1 WPW10443885 (door lock)"
Near Austin, TX 78730
Wesley
Job Details: 07/20/2020
WASHER WHIRLPOOL WFW94HEXW2 Arrived onsite motor control unit was needed to repair.
Near Leander, TX 78641
Lou
Job Details: 07/20/2020
COOKTOP WHIRLPOOL G7CE3635XS01 "Arrived on site to inspect cooktop damage. Upon further inspection, I found the front right corner l father cooktop glass broken. I am ordering another cooktop and a CNOTE-LSO PER CUSTOMER REQUEST. Office to schedule return service.; ordrng 1 W10365143 (cooktop)"
Near Round Rock, TX 78664
Kayman
Job Details: 07/20/2020
REFRIGERATOR WHIRLPOOL WRS588FIHW00 Arrived onsite for side by side refrigerator not producing ice and door ajar alarm sounding while doors are closed. Upon inspection I found the RC door switch was loose and not making correct contact to turn off lights and cause the alarm to sound. I ran a diagnostics on the ice maker and it filled and harvested. I will need to replace that door switch(W11384469) switch. ; ordrng 1 W11384469 (SWITCH )
Near Austin, TX 78753
Eman J.
Job Details: 07/20/2020
MICROWAVE AMANA AMV2307PFS4 Arrived onsite for mw panel damage. Tested system. Panel is damaged. Replaced panel. Tested system. Everything works as designed. Job complete.
Near Meadowlakes, TX 78654
James
Job Details: 07/20/2020
REFRIGERATOR WHIRLPOOL Wrx735sdbm00 Arrived on site and installed new control. Tested operation and found unit working properly. Job complete
Near Austin, TX 78703
Jacob
Job Details: 07/20/2020
REFRIGERATOR KITCHENAID KRSF505ESS01 Arrived onsite to replace part ordered by previous tech. Replaced part. No issues at this time. Job complete
Near Austin, TX 78726
David S
Job Details: 07/20/2020
REFRIGERATOR KITCHENAID KBSD608ESS00 "Arrived on site for ice maker not working. I inspected the unit and work area. I tested the optical eye for any faults and found no faults, I replaced the icemaker and closed the freezer door, the ice maker cycled and filled with water without being jumped. Job complete no water leaks detected."
Near Austin, TX 78737
Luis
Job Details: 07/20/2020
REFRIGERATOR WHIRLPOOL MFI2568AEB "Arrived on site for no cool. Powered unit on hissing noise from discharge tube diagnosed leak at discharge which sucked In water due to discharge tube sitting in drain pan. Unit will need a compressor and new discharge tube.
Near Austin, TX 78746
Luis
Job Details: 07/20/2020
REFRIGERATOR WHIRLPOOL KBSN602ESS "Arrived on site for a defective rocker switch. Replaced defective main power rocker switch,powered unit on unit working as designed"
Near Austin, TX 78721
Wesley
Job Details: 07/20/2020
WASHER WHIRLPOOL WET4024HW0 Arrived onsite and called techline due to all parts having already been replaced According to techline recommendations. Submitted issues to engineering. Was advised I’ll receive recommendation from engineering. No further recommendations at this time. ; ordrng 1 ENGINEERING (RECOMMENDATION )
Near New Braunfels, TX 78130
Robert
Job Details: 07/20/2020
WASHER WHIRLPOOL MVWB855DC3 Arrived onsite to test unit for loud noises. Found that unit needs gear case replaced. Noises coming from gear case. Need to order wash plate. ; ordrng 1 W10902814 (washplate)
Near Round Rock, TX 78665
Jonathan S
Job Details: 07/20/2020
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site for washer tub dropped down at end of cycle and customer moved tub at it popped back in place. Performed diagnostics mode and checked for error codes, no error codes. Inspected gearcase and clutch. Performed manual test mode and switch back and fourth from high spin to heavy agitation. Found actuator attempted to switch gears when tub still moving. Removed failed actuator and installed new. Tested all operations. All tested good, no water leaks detected."
Near West, TX 76691
Jonathan M
Job Details: 07/20/2020
WASHER WHIRLPOOL WTW5000DW1
Near Pflugerville, TX 78660
Kayman
Job Details: 07/20/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 Arrived onsite for refrigerator dispensing water without using dispenser and leaking everywhere. I tested the valve by turning on the water and it immediately came on and leaked water indicating a faulty solenoid in the valve. Will need a new valve to complete repair. I completed the repair and the unit is now working as designed and no leaks detected during time of service. Job complete.
Near Belton, TX 76513
Tyler
Job Details: 07/20/2020
WASHER MAYTAG MTW6700TQ1 Arrived on site for a washer that was not agitating properly and giving an SD error code. Upon further inspection I found that the washer had a F 71 area code which means that it is over sudding. After running more diagnostics I found that there was no soap in the machine and that the actual issue causing the air code was The drain pump going out. The squeaking noise from the agitation was the tub soon bearing kit assembly that was starting to wear down
Near Austin, TX 78731
Eman J.
Job Details: 07/20/2020
OVEN JENN-AIR JJW2430DS01 Arrived onsite for previous diagnosed parts. Replaced parts. Tested system. Everything works as designed. Job complete.
Near Creedmoor, TX 78610
Leonardo
Job Details: 07/20/2020
DISHWASHER MAYTAG MDB8969SDE3 Arrived on site to test unit for no power. Tested unit found sump and motor not operating causing machine to not wash. Will need part# WPW10591570 on return visit. Office to reschedule. ; ordrng 1 WPW10591570 (SUMP AND MOTOR )
Near The Hills, TX 78738
Brandon
Job Details: 07/20/2020
WASHER WHIRLPOOL GHW9150PW0 "Arrived on site for customer complaint of f11 error and unit not completing cycle, found failed MCU, I replaced MCU, unit tested good.
Near Pflugerville, TX 78660
David S
Job Details: 07/20/2020
REFRIGERATOR WHIRLPOOL WRS970CIHZ00 "Arrived on site for fridge freezing food. I inspected the unit and work area. I found no ice build up on either evaporator. I put the unit through diagnostics mode and tested the evaporator fans , both come on when called for. I tested the thermistors and both passed. I inspected the inside of the fridge for anything blocking air flow or blocking the thermistor. I found none. I tested the thermistors at the control and found the, operating as designed. I am ordering the UI control W11474912 and the main control W11172798 to complete the repair. The office will schedule return when we have a parts availability. No water leaks detected. ; ordrng 1 W11172798 (cntrl-elec) and 1 W11474912 (UI CONTROL)"
Near Lampasas, TX 76550
Al
Job Details: 07/20/2020
WASHER WHIRLPOOL WFW95HEDC0 Arrived onsite to inspect the F3E1 error code.Confirmed the complaint and called Whirlpool Tech line and spoke with KATHYSR# 7728360529.She walked me through diagnostics test mode and determined the water level sensor was defective.I removed and replaced it and unit tested as designed.All water lines were dry at the time of service.Job complete
Near Kingsbury, TX 78638
Noah D
Job Details: 07/20/2020
REFRIGERATOR FRIGIDAIRE LGHB2867PF "Arrived on site to inspect fridge for ice buildup, upon inspection found the gap between icemaker and freezer filled with ice, will need the gasket kit. Must research unable to find service pointer for unit. ; ordrng 1 REARICEMAKERGASKETKIT (REAR ICEMAKER GASKET KIT) and 1 RESEARCH (RESEARCH )"
Near Marble Falls, TX 78654
James
Job Details: 07/20/2020
REFRIGERATOR KITCHENAID KRSF505ESS00 Arrived on site and installed new ice maker. Tested operation and found unit working properly. Job complete
Near Austin, TX 78731
Paul
Job Details: 07/20/2020
DISHWASHER KITCHENAID KDTE704DSS1 Arrived onsite for a dishwasher that continues to run and doesn’t cycle off. Ms stated the lights continue to blink on the display and the unit is not running. I ran diagnostics and found no stored error codes. I found the machine failing as soon as the vent fan was energized. The vent needs to be replaced. I replaced the vent and tested the unit. The unit is working as designed. I found a couple of the digits on the display not working and the light wash light not coming on but the selection working but mr stated they could live with that and didn’t want to replace the control panel. Upon removing the panel and gaining full access to the vent I found the harness burned up at the vent motor. The harness will also need to be replaced. ; ordrng 1 W10744880 (harns-wire)
Near Manor, TX 78653
Eman J.
Job Details: 07/20/2020
RANGE WHIRLPOOL WFE525S0JS0 "Arrived onsite for a range oven not working. Tested system. Found harness burnt out. Ordering harness main W11344556, harness right W11134551, harness warm W11134592, harness left W11134603, control W11256088, power cord PT400. Please reschedule office ; ordrng 1 PT400 (cord-power) and 1 W11134551 (harns-wire RIGHT ) and 1 W11134592 (harns-wire WARM ) and 1 W11134603 (harns-wire (LEFT)) and 1 W11256088 (cntrl-elec) and 1 W11344556 (MAIN HARNESS)"
Near Cedar Park, TX 78613
David S
Job Details: 07/20/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived on site to install previous diagnosed parts. I gained access to the evaporator and replaced the motor it’s new. I gained access to th control UI and replaced with new. I put the unit into diagnostics and tested the fans and thermistors all checked good. Unit is operating as designed. No water leaks detected.
Near Austin, TX 78736
Brandon
Job Details: 07/20/2020
DRYER WHIRLPOOL WHD560CHW1 "Arrived on site for customer complaint of dryer noise, I am ordering noise reduction kit, belt and idler. ; ordrng 1 3387610 (sub 661570) and 1 W10547287 (idler pulley) and 1 W11401018 (KIT)"
Near Austin, TX 78702
Jacob
Job Details: 07/20/2020
REFRIGERATOR WHIRLPOOL WRS576FIDM00 Arrived onsite for unit not dispensing water. Tested unit. Found water coming out in little spurts. Took out water filter. Tested unit again. And water flow is good. Let customer know to purchase straight from whirlpool when possible for a new filter. No issues at this time. Job complete.
Near Kyle, TX 78640
Jacob
Job Details: 07/20/2020
REFRIGERATOR ADMIRAL LSD2615HEW Arrived onsite for unit having a burning smell and nott cooling as good as before. Looked inside refrigerator side of the unit. Could not find burning smell. Also checked unit for cooling issues. Found that cooling controls were both on 2 and not on the recommended 4. Turned knobs to recommendation. Compressor turned on and unit started cooling to temperature. No issues at this time. Job complete.
Near Austin, TX 78738
Luis
Job Details: 07/20/2020
ICE MACHINE UNKNOWN RF15IR "Arrived on site for no ice. Main control led blinking 3 times,called tech support per tech support unit will need evaporator thermistor,checked ohm reading on bin thermistor reading 1.7k per tech support good will only need Evap thermistor. ; ordrng 1 EVAPTHERMISTOR (EVAP THERMISTOR )"
Near Austin, TX 78741
Leonardo
Job Details: 07/20/2020
RANGE WHIRLPOOL WFE320M0ES2 "Arrived on site to test unit for hinge broken. Found right hinge broken, replaced hinge test unit and unit test good job complete."
Near Austin, TX 78749
Kevin
Job Details: 07/20/2020
WASHER MAYTAG MVWB765FW3 "Arrived on site and inspected washer and found rotor nut is loose and allowing it to shake while running. Took 1 picture. Aft correcting ran all functions in manual diagnostics and everything passed. Discussed correct loading and soap usage with customer. No water leaks detected at time of service, job complete"
Near Austin, TX 78723
Eman J.
Job Details: 07/20/2020
MICROWAVE WHIRLPOOL WRS571CIDM02 Arrived onsite for previous diagnosed parts. Installed door. Tested system. Everything works as designed job complete.
Near Georgetown, TX 78628
Lou
Job Details: 07/20/2020
RANGE KITCHENAID KFDC506JSS00 "Arrived on site to install previously diagnosed and ordered parts. Due to the main control and UI failures, I removed and replaced both and tested. Unit is operating as designed. No gas leaks detected during service, job completed."
Near Cedar Park, TX 78613
Lou
Job Details: 07/20/2020
MICROWAVE WHIRLPOOL GT4175SPS3 Arrived on site to inspect microwave turntable not rotating ad the unit getting too hot. I turned the unit on and found the turntable not turning. I inspected ether wave guide shield and it was good. Removed the unit from the wall and removed the oven and checked the mag/cap/diode and all checked good. I inspected the waveguide and it is good with no burns. I removed and replaced the turntable motor and tested. Unit is operating as designed. Job completed.
Near Austin, TX 78731
Paul
Job Details: 07/20/2020
DRYER MAYTAG MEDX655DW1 Arrived onsite for a dryer with the handle broken and can’t open the door. I found the clips on the handle broken. I put a zip tie on the door so the customer could open the door and use the dryer until we return. Ordering W10861225 handle.; ordrng 1 W10861225 (handle)
Near The Hills, TX 78738
Brandon
Job Details: 07/20/2020
REFRIGERATOR KITCHENAID KSSC48MFS05 "Arrived on site for customer complaint of no ice and fresh food section door not sealing, found unit to warm in freezer compartment to make ice due to refrigerator door not sealing. Customer installed new door gasket, had to use hair dryer to reform gasket.
Near Robinson, TX 76706
Jonathan M
Job Details: 07/20/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Arrived on site for refrigerator that has water leaking around the icemaker. Inspected unit and work area. Customer advised that his ice bin broke yesterday and contacted Whirlpool about it. They advised they would make us aware of the parts needed. See photos. Customer said the icemaker hadn’t dropped ice from the icemaker over the past few days but it had happened several times. Checked icemaker and found the unit over filling. I asked the customer about water pressure in the home and he said the water pressure varies throughout the day. I advised to have him turn down his water pressure going to the unit to ensure he doesn’t overfill. Customer also asked about his ice door which didn’t seem to close. He advised he is getting frost build up in the ice chuteand his ice is melting and re-freezing as a clump (which caused his ice bin to break). Found ice door not closing fully. Ordering ice bin, ice door, and coupler,Sr and office will need to schedu
Near Austin, TX 78750
David Z
Job Details: 07/20/2020
DISHWASHER KITCHENAID KUDE20IXSS2 "Arrived on site to diagnose a dishwasher that door was not closing, as well as broken plastic parts. Performed diagnosis on unit. Found right side of door had come off the mount and the retaining barb was bent. Found all 4 wheels on power rack were broken or missing and need to be replaced.Reseated door and adjusted hinge so that it closes perfectly. Replaced 2 lower rack wheels, and ordered 2 more to ship directly to customer. .; ordrng 2 W10195416VD2C (dish rack wheel D2C)s"
Near Leander, TX 78641
David Z
Job Details: 07/20/2020
WASHER WHIRLPOOL WTW4950XW3 "Arrived on site to diagnose washer that was not finishing cycles. Performed diagnostic and error code checks. Found error code for lid lock and for slow fill / no fill. Tested lock and found lock working perfectly. Found cold valve was barely flowing any water and needed to be replaced. With no cold water unit could not rinse. Replaced valve and retested. Unit is now filling and working as designed.Call complete, no water leaks found."
Near Georgetown, TX 78628
Lou
Job Details: 07/20/2020
REFRIGERATOR WHIRLPOOL WRT549SZDB00 "Arrived on site to inspect refrigerator tripping the breaker. Upon further inspection, I found plugged in, but no power going to it. I checked the breaker and found it tripped along with two other kitchen GFCI breakers. When I turned all three breakers on, one the kitchen breakers tripped and then the refrigerator breaker tripped. I was able to get the refrigerator breaker to hold long enough to test amp draw at the compressor. My amp reading was .73amps. I unplugged the unit and when I plugged it back in, the refrigerator breaker and both kitchen breakers tripped again. I recommended that the builder have someone check the breakers and also advised that Whirlpool does not approve of the GFCI breakers or outlets for the refrigerator or dishwasher. I was able to get the breaker to hold again and at the end of service, the refrigerator was still powered up and operating as designed. No water leaks observed during service, job completed."
Near Georgetown, TX 78628
Lou
Job Details: 07/20/2020
RANGE WHIRLPOOL WFC315S0JB0 "Arrived on site to inspect range panel damage. Upon further inspection, I found the range control panel dented on the right & left corners. I removed and replaced the panel and tested the unit and it is operating as designed. Job completed."
Near Briarcliff, TX 78669
Richard
Job Details: 07/20/2020
ICE MACHINE WHIRLPOOL WUI75X15HZ00 Arrived onsite for the ice machine not making ice. During testing found that the ice machine is not getting water. Upon inspection found that the water line going to the ice machine was crimped causing the issue. Un crimped the hose and ice machine is now getting water and tested good. Complete
Near Kyle, TX 78640
Robert
Job Details: 07/20/2020
RANGE AMANA ACR4303MFB4 "Arrived onsite to test LR burner not working. Tested unit, burner was open and switch was not sending 240v. Replaced burner and switch, tested unit and unit functions correctly. Job complete."
Near Round Rock, TX 78665
Jonathan S
Job Details: 07/20/2020
DRYER WHIRLPOOL MGD3500FW Arrive onsite for dryer making a smell. Performed diagnostics code and found no error. Tested operation on high heat. Inspected inside of drum and found burnt rubber stuck to the back panel. Disassembled unit and inspected rollers and pulleys. Scraped remaining burnt rubber off interior of drum. Burnt rubber most likely came from laundry. Reassembled dryer and tested operation.
Near Andice, TX 78628
Jonathan S
Job Details: 07/20/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM05 Arrived on site for refrigerator slowing dispensing water. Inspected unit and work area. Tested dispenser operation. Removed water filter and tested and found restriction within water filter. Informed customer to replace only with Every drop brand. All other operations tested good. No water leaks detected.
Near Austin, TX 78724
Eman J.
Job Details: 07/20/2020
REFRIGERATOR WHIRLPOOL FFHT1425VV "Arrived onsite for refrigerator not cooling. Tested system. Not receiving power. Ordering power cord 5304520505, capacitor 5304520510 and pcb board 5304520505. Office please reschedule ; ordrng 1 5304520503 (PCB BOARD) and 1 5304520505 (POWER CORD ) and 1 5304520510 (CAPACITOR) and 1 AUTHO (AUTHO)"
Near Temple, TX 76502
Jonathan M
Job Details: 07/20/2020
ICE MACHINE KITCHENAID KUIX505ESS "Arrived on site for ice machine that is not making very much ice. Inspected unit and work area. Customer advised that the unit was making extremely thin ice and ice was melting before it would build up. Ran unit through diagnostics and found the water valve barely pulling in water and timing out before filling the reservoir. Replaced valve and tested unit in diagnostics again. Unit filled properly but did not feel completely. The water level sensor would only let the unit fill up a fifth of the way into the water reservoir. When recirculating the water, there was not enough water to continue to recirculate at all times. Replaced recirculating pump (with water level sensor) and tested unit. Unit is working as designed. Call complete."
Near New Braunfels, TX 78130
Robert
Job Details: 07/20/2020
REFRIGERATOR GE GTS22WCPCRBB "Arrived onsite to test unit for freezing in the refrigerator bottom. Ordering temperature control for refrigerator compartment. Will need to have sensor, motor and control def replaced as well. Need to bring on next visit. Need authorization. Office to reschedule ; ordrng 1 WR09X10104 (control temperature)"