We serviced a
KITCHENAID RANGE
Model KSEG950ESS2
Near New Braunfels, TX 78130
Noah D
Job Details: 01/07/2022
Arrived on site to inspect unit for not allowing heat due to a issue with keypad. Upon inspection found the units keypad disconnected but the blower fan did not work. Ordering main control and blower fan to fix issue. Returning with console In case of persistent problem. Office to reschedule ; ordrng 1 W11100513 (CONTROL) and 1 W10921431 (MOTOR BLOWER)
We serviced a
KITCHENAID OVEN
Model KEBS107SSS04
Near Austin, TX 78748
Leonardo
Job Details: 01/07/2022
Arrived on site to replace broiler element. Replaced element test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4800XQ4
Near Cedar Park, TX 78613
Wesley
Job Details: 01/07/2022
Arrived onsite and found unit suspension will be needed to correct week suspension symptom verified in testing. Ordering correct suspension kit. . ; ordrng 1 W10780048 (Suspension)
We serviced a
KITCHENAID DISHWASHER
Model KDPM354GPS0
Near Georgetown, TX 78633
Lou
Job Details: 01/07/2022
"Arrived on site to inspect dishwasher not getting water. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and found the unit getting water, but the motor failed to operate. I advanced through testing and the dispenser, drain pump, and element all operated as designed.I am ordering the sump/motor assembly and CNOTE-LSO PER CUSTOMER REQUEST and office to schedule return service due to the availability of the part. No water leaks observed during service.; ordrng 1 W10805015 (Sump/motor assembly) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS02
Near Austin, TX 78746
Kevin
Job Details: 01/07/2022
"Arrived on site and found no ice production, ran test 57 and icemaker cycled properly. Ran test 45 and valve is receiving power button water line to icemaker is frozen. Disassembled icemaker box and cleared ice from line. Ran test 45 again with ice box reassemble an icemaker filled properly. Job complete"
We serviced a
KENMORE DISHWASHER
Model 665.14312N412
Near Austin, TX 78750
David Z
Job Details: 01/07/2022
Arrived on site to follow up dishwasher that had leaked after recent repair. Ran unit and found water steadily running out of the sump due to broken retainer on the wash motor. Ordering new sump and motor. Will return with sump and valve. ; ordrng 1 W10837026 (Sump and Motor Assy)
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Austin, TX 78741
Robert
Job Details: 01/07/2022
Arrived on call for complaint of no heat to top burners and oven. Checked the voltage and found the terminal block damaged. Replace terminal block.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSF705HPS01
Near Austin, TX 78737
Luis
Job Details: 01/07/2022
"Arrived on site. Replaced defective water filter housing,tested water dispenser good water flow. No leaks from dispenser"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Round Rock, TX 78681
Wesley
Job Details: 01/07/2022
Arrived onsite and found unit throwing an occasional f8e4. Made some adjustments and removed packing material causing a water channeling issue. Advised customer on findings. No leak detected during service. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Austin, TX 78756
Jacob
Job Details: 01/07/2022
"Arrived onsite for ice maker making noise once again. Replaced the ice maker as per last visit from tech line. Tested the water dispenser and water was coming out as usual, did say they did experience the water freeze one time since then but took longer to do so. Called Tech line to report if issue keeps happening for the frozen water dispenser, suggested that if the issue continues, that the temperature needs to adjusted one more time and if it continues then to order a new freezer door. Got sr#7732389965. No other issues at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Cedar Park, TX 78613
Wesley
Job Details: 01/07/2022
Arrived onsite and found unit fridge door not sealing causing the unit to over cool and freezer some items occasionally. Leveled doors to improve the seal. Advised customer on repair. Provided customer instruct on unit design and operation. And freeze prevention methods for loading the fridge.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Pflugerville, TX 78660
Matthew
Job Details: 01/07/2022
Arrived onsite for refrigerator doors not leveled. Upon inspection found doors misaligned. Adjusted both left and right hand side. Unit is now leveled. Job complete
We serviced a
WHIRLPOOL OVEN
Model WFE320M0ES2
Near Hutto, TX 78634
Cliff
Job Details: 01/07/2022
Arrived on site to diagnose a range that has a door not closing properly. Found right side hinge broken and replaced it. Tested unit and found all is functioning properly at this time.
We serviced a
KITCHENAID OVEN
Model KODE507ESS05
Near Lockhart, TX 78644
Andrey
Job Details: 01/07/2022
"Arrived on site to replace previously diagnosed power and control board, replaced parts tasted unit, unit did not power on, checked all voltage, everything checked out but when I checked from ground to neutral, I was getting 120VAC, should be at 0 volts, checked the whole harness, did not find any shorted or exposed connections, disconnected all components on unit to find short but still getting 120VAC to ground, disconnected L1 got proper voltage reading , contacted office and was advised to call tech line, presented to them my findings, after further diagnostics with tech line, found 234 olms resistance reading from L1 to neutral, was advised by tech line to order power whip, harness, office to reschedule Sr#7732677502; ordrng 1 W11136133 (Power harness)"
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW0
Near Austin, TX 78731
Kevin
Job Details: 01/07/2022
"Arrived on site and inspected washer and found customer is experiencing start button LED blinking and washer appears to be paused after starting a load. The last five loads the customer ran this did not happen. Found saved error code for F5E1 and F0E3 Found scent beads in lid latch that may have been keeping latch from closing. After cleaning this ran test 51 and it completed properly. Also started washer on a normal cycle and it is progressing correctly
We serviced a
GE REFRIGERATOR
Model GSS25GMHJCES
Near Georgetown, TX 78628
Lou
Job Details: 01/07/2022
"Arrived on site to inspect refrigerator not dispensing water. Upon further inspection, I tested the water dispenser and immediately, the valve began to make a loud ratcheting noise. I removed and replaced the valve and retested and the unit failed to dispense water. Removed and replaced the filter head and retested and unit is operating as designed.No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL COOKTOP
Model KGCC766RSS01
Near Leander, TX 78641
David S
Job Details: 01/07/2022
"Arrived on site for cooktop Had back right burner on , something popped and smoke of something burning came out of burner. We inspected the unit and work area. We found all the burner head screws rusted, we spoke to the customer about the screws breaking when taking out the burner head.
We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD2413US4A
Near San Marcos, TX 78666
Andrew
Job Details: 01/07/2022
"Arrived on site to test unit for leaking from left side. Found drain plug on disposal was not removed causing suction from drain pump pushing water past lip beneath door. Removed plug from garbage disposal. Tested unit, unit now working as designed. No leaks detected. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Round Rock, TX 78681
Wesley
Job Details: 01/07/2022
Arrived onsite and replaced ice maker to repair failed icemaker motor. Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ0
Near Manor, TX 78653
Matthew
Job Details: 01/07/2022
Arrived onsite to replace cracked cooktop.Replaced cooktop and tested all burners. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL WASHER
Model GHW9100LW2
Near Austin, TX 78754
Scott
Job Details: 01/07/2022
"Arrived on site for plastic and grinding noise in tub. Found rear bearing complete failed . Plastic is from outer tub .
We serviced a
GE DISHWASHER
Model GDT580SSF7SS
Near Austin, TX 78726
David Z
Job Details: 01/07/2022
"Arrived on site to diagnose dishwasher that isnt washing well and mostly just heating food into dishes. Ran unit and found inlet valve is slow filling. I got the wash motor to come on 1 time, while running diagnostic. Wash motor was grinding and barely moving water.; ordrng 1 WD26X23258 (Wash motor kit) and 1 WD21X24899 (Control)"
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW1
Near Luling, TX 78648
Andrey
Job Details: 01/07/2022
"Arrived on site to test unit for grinding noise during agitation, tested unit found failed splutch and worn out belt due to fail splutch, replaced parts tested unit, unit now running as designed, no leaks detected job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HBS00
Near Lockhart, TX 78644
Andrey
Job Details: 01/07/2022
"Arrived on site to test unit for no cool in RC,tested unit found evap completely frozen over, thermistors out of range, and fan shorted out,defrosted evap with steamer, replaced parts,evap started to develop good frost pattern, unit is now running as designed, no leaks detectedjob complete"
We serviced a
ELECTROLUX WASHER
Model EWFLS70JSS0
Near Round Rock, TX 78681
Wesley
Job Details: 01/07/2022
Arrived onsite and repaired unit by seating existing bellow and wire. Unit is now operating as designed. All checks good. Advised customer on repair.
We serviced a
GE DISHWASHER
Model GLDT696J00SS
Near Georgetown, TX 78633
Jonathan S
Job Details: 01/07/2022
"Arrived on site for dishwasher not draining. Customer stated that they cleaned filter and put Drano in unit. Performed diagnostics mode and activated drain pump. Found pump getting voltage and activating. Checked drain line and found blockage. Cleared blockage and found unit draining. Ran unit several times to attempt to get all the drano out of unit. Informed customer to not put drano in dishwasher and had customer sign waiver for when working with water.All tested good, no water leaks detected during service."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Austin, TX 78748
Leonardo
Job Details: 01/07/2022
Arrived on site to test unit for unit leaking. Test unit and found unit leaking due to spray arms not installed. Installed spray arms test unit and unit test good no leaks present at this time.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW04
Near Kyle, TX 78640
Andrey
Job Details: 01/07/2022
"Arrived on site to test unit for condensation buildup in freezer, tested unit found gasket on top left corner has not sealed completely,adjusted bottom hinge with spacer used sealant to buildup gasket in a few corners , the gasket is now sealing, put light in freezer, did not see any light come through, at this point unit is running as designed job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Leander, TX 78641
Kimo
Job Details: 01/07/2022
Arrived onsite for refrigerator ice maker not making ice. Upon arrival I inspected the ice maker and found that the water line had frozen over. I steamed the ice out of the line and tested unit and found unit fill and harvesting normally.
We serviced a
GE DISHWASHER
Model PDW9900N00BB
Near Austin, TX 78746
Kevin
Job Details: 01/07/2022
"Arrived on site and inspected dishwasher and found door gasket is not attached on the right hand side. Replaced door gasket and started dishwasher on a normal cycle. Observed it for several minutes during the wash cycle and it is not leaking. Sent a short video to KB/AHS of dishwasher running, job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78717
David Z
Job Details: 01/07/2022
Arrived on site to diagnose potential leak from dishwasher as well as error code. On arrival builder informed me that the float tray was completely disconnected. Once they reattached it and power cycled unit started working for me. I checked for leaks and found none present. Unit is working as designed with no leaks. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSC36QTS02
Near Austin, TX 78739
Luis
Job Details: 01/07/2022
"Arrived on site. Installed updated ice door motor and ice door,replaced dispenser motor,shaft and holder, tested ice dispenser unit working as designed. ; used 1 Wp2180353 (Ice door), and 1 Wpw10546285 (Motor) from stock"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Georgetown, TX 78628
Lou
Job Details: 01/07/2022
"Arrived on site to inspect dryer noises. Upon further inspection, I turned the unit on and immediately it began to make a loud screeching noise. I disassembled the unit and found the rollers and tension pulley not rolling properly. I removed and replaced the rollers and tension pulley, cleaned the axles and vacuumed the lint from the unit (photos). Reassembled the unit and tested and unit is operating as designed. No lint observed at the end of service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model DU810SWPU0
Near Round Rock, TX 78664
Wesley
Job Details: 01/07/2022
Arrived onsite and determined that the timer is skipping the last drain. No other symptoms.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF760SADB2
Near Spicewood, TX 78669
Leonardo
Job Details: 01/06/2022
Arrived on site to test unit and found broken track. Ordering new tracks. No service out there could not call Techline. ; ordrng 2 WPW10460371 (Track)s
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near New Braunfels, TX 78130
Andrey
Job Details: 01/06/2022
"Arrived on site to test unit for squeaking noise, tested unit found noise coming from gear case, replaced gear case, from job 326352, tested unit,unit now running as designed,no leaks detected job complete"
We serviced a
WHIRLPOOL DISPOSAL
Model 1-87A
Near Dripping Springs, TX 78620
Noah D
Job Details: 01/06/2022
"Arrived on site to inspect unit for not spinning and causing lots of noise, upon inspection found the disposal stuck due to a rock, removed lower part of disposal and removed all debris,
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Wimberley, TX 78676
Andrew
Job Details: 01/06/2022
"Arrived on site to replace gearcase, slider and wash plate from previous diagnosis. Replaced gearcase, slider and wash plate. Tested unit and found console was not responding properly. Verified voltage was consistent. Replaced console, tested unit, unit now working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Austin, TX 78704
Jacob
Job Details: 01/06/2022
"Arrived onsite for unit making a ticking noise when out in a particular mode. Listening for the ticking noise and all sounds normal. Let customer know that when the timer is put into a position to select time/mode, the ticking noise is normal and just readying to be powered on when the start button is pushed. Then once put in the off position then the noise goes away, as the timer is no longer drawing power to run. No issues at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS01
Near Austin, TX 78751
Jacob
Job Details: 01/06/2022
Arrived onsite for unit not cooling. Looked at the back of the unit and saw there was ice buildup. Let customer know that it has to be unthawed 24 to 48hrs before returning to service. Rescheduled with customer;
We serviced a
WHIRLPOOL RANGE
Model KCGC506JSS00
Near Cedar Park, TX 78613
David S
Job Details: 01/06/2022
"Arrived on site for cooktop having orange/yellow flame and they are hard to light. I inspected the unit and work area. We explained how to properly light this model. We spoke to the customer about their humidifier can cause yellowing in the flame since introduces moisture into the air, causing flames to not burn efficiently. I also recommend not using covers under the burners as they will restrict air flow. The unit is working as designed job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Taylor, TX 76574
Cliff
Job Details: 01/06/2022
Arrived on site to diagnose a refrigerator that is leaking from dispenser. Found water poolong between line and dispenser housing. Replaced line and all is working properly at this time. No leaks were found after service was performed.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSO48FTX04
Near Austin, TX 78703
Luis
Job Details: 01/06/2022
"Arrived on site. Removed filter drier,installed a uv drier and valve recharged system,checked low side pressure good unit cooling down."
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near Austin, TX 78704
Jacob
Job Details: 01/06/2022
"Arrived onsite for the LEDs out once again. Called tech line, said if the light is out just to replace it and to checked to be sure that the wires are making good connections. spoke with Bruce, got sr#7732669734. Replaced the top left LED in the refrigerator, and all lights came back on with no issues. No issues at this time. Job complete"
We serviced a
JENN-AIR OVEN
Model JJW8530DDS
Near Canyon Lake, TX 78133
Andrew
Job Details: 01/06/2022
"Arrived on site to test unit for inner glass falling inward. Found middle glass pack had screws they were loose causing inner glass to sink inwards. Tightened screws, tested unit, unit working good.
We serviced a
KITCHENAID OVEN
Model KODE300ESS05
Near Georgetown, TX 78633
Lou
Job Details: 01/06/2022
"Arrived on site to inspect wall oven temps. Upon further inspection, customer advised that they had their 1 year inspection and the inspector advised that the lower oven temps were too high. Customer advised that they have not had any issues with the top oven and dont use the bottom oven. I placed the unit in diagnostics and checked error codes and found F6E4. Customer provided a copy of their inspection report and I found that the inspector used a thermometer to test. Owners manual page 7 specifically states to not use a thermometer to test temps due to the fluctuation in temps. I removed and replaced the main control and tested the temps in the lower oven. Using my multimeter, I placed my thermal lead in the middle of the center rack and tested temps on Bake at 350 degrees. Preheat temps was 388. Next five readings were 401, 321, 386, 324, 359 for an an average temp of 358.2 degrees. No further repairs needed, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model Krfc704fps04
Near Bastrop, TX 78602
Matthew
Job Details: 01/06/2022
Arrived onsite for ice maker not producing ice. Upon arrival put unit in diagnostics and ran harvest test. Ice maker did not respond. Inspected ice maker and found in inverted position. Power cycled unit and ice maker moved to home position. Ran harvest test again and unit completed full harvest cycle. Ran fill test and unit filled properly. Unit is functioning properly. Customer will monitor. Should have ice production in 24 hrs. Customer will monitor.
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ0
Near Niederwald, TX 78640
Robert
Job Details: 01/06/2022
Arrived on call for complaint of gas leak. The gas company tagged range for leak of gas regulator valve. Will replace valve on return visit. ; O-emld tckt
We serviced a
MAYTAG REFRIGERATOR
Model MFI2665XEM7
Near Austin, TX 78757
David Z
Job Details: 01/06/2022
Arrived on site to follow up on refrigerator with diminished water flow. Replaced rear valve after hearing it barely passing water. Tested unit and verified unit working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Round Rock, TX 78664
Jimmy J.
Job Details: 01/06/2022
"Arrived on site for Not Dispensing Ice - Refrigerator. Called to inform customer I was in route and went over job. They explained its also not cooling in the freezer correctly in addition to not making ice. Customer stated they called the office after initial call to have this added to their ticket. Notes do not reflect cooling issues. All door gaskets making a good seal. Tested thermistors and all were within range. No frost over FC evap cover. No frost over RC evap. Took temps and freezer was 27. Fridge temp was 39. With freezer not cooling properly the ice maker will not produce ice. Both fans are running. Tested ice fan and it was running. Removed evap cover to inspect frost pattern. Evap had groups of ice over coils and couldnt see an actual frost pattern. Used steamer to remove ice. Ran heater test and heater turned on to sizzle away ice with steamer. Dried evaporator and ran test 40. After ten minutes still no frost pattern. Reinstalled evap cover and evap fan began spinning as designed. Ordering compressor W11393142, non uv drier W10843121 and will return with FC evaporator assembly W11099748 to complete the repair. ; ordrng 1 W11393142 (Compressor) and 1 W10843121 (Non uv drier) and 1 W11099748 (Evaporator assembly) and 1 21/2hourjob (Hours)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Austin, TX 78737
Robert
Job Details: 01/06/2022
Arrived on call to replace previous diagnosed parts. After replacing control and console test buttons.
We serviced a
WHIRLPOOL DRYER
Model WED5100HC1
Near Killeen, TX 76542
Al
Job Details: 01/06/2022
"Arrived to inspect dryer not starting. Confirmed the complaint and, disassembled and found the broken belt switch was defective and not allowing the unit to start. The thermal fuse and cutoff were both operational. Also ordering the main control. Needs more work.; ordrng 1 W10847984 (Belt Switch) and 1 W11413569 (CONTROL)"
We serviced a
ADMIRAL DRYER
Model AED4675YQ0
Near Wimberley, TX 78676
Andrew
Job Details: 01/06/2022
"Arrived on site to test unit for not turning on. Found bad thermal fuse. Replaced fuse, tested unit, unit now working as designed. Ran vent test and u it failed with vent hose connected removed vent hose and unit passed. Showed customer difference in air flow and advised to have company come back out and clear vents better. Also advised customer not to use unit til venting issue is corrected to prevent further damage. Job complete."
We serviced a
WHIRLPOOL WASHER
Model LSR6132EQ1
Near Robinson, TX 76706
Jonathan M
Job Details: 01/06/2022
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced hose and went to replace timer. .; ordrng 1 WP3948850 (Timer)
We serviced a
KITCHENAID OVEN
Model KEBS109BSS00
Near Austin, TX 78759
David Z
Job Details: 01/06/2022
"Arrived on site to diagnose oven that had died during removal of an item from extended cooking. Found thermal fuse was open. Replaced thermal fuse and tested. Verified unit working as designed.
We serviced a
LG DRYER
Model n/a
Near Austin, TX 78759
David Z
Job Details: 01/06/2022
Arrived on site to install pedestals for LG washer and dryer. Installed bases and secured. Leveled units. Tested and verified all working as designed.
We serviced a
LG WASHER
Model n/a
Near Austin, TX 78759
David Z
Job Details: 01/06/2022
Arrived on site to install pedestals for LG washer and dryer. Installed bases and secured. Leveled units. Tested and verified all working as designed. Call complete.
We serviced a
LG WASHER
Model n/a
Near Austin, TX 78759
Justin
Job Details: 01/06/2022
We serviced a
WHIRLPOOL DRYER
Model WED8500DC3
Near Round Rock, TX 78681
Jonathan S
Job Details: 01/06/2022
"Arrived n site for dryer not heating. Inspected unit and work area. Performed diagnostics mode and found error F4-E4. Measured incoming voltage and found correct voltage. Disassembled unit and tested fuses and found high limit thermostat opened. Will need to replace fuse kit.Removed failed thermostat and installed new. Assembled unit and tested operation while performing air flow test. Performed test with vent on and found off. Found restriction in air flow due to home venting. Informed customer on venting Unit tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near Cedar Park, TX 78613
Kimo
Job Details: 01/06/2022
Arrived onsite install properly diagnosed pat. Upon I installed new ice bin and tested unit and found that the bin started in place and auger rotated with no issues. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HB4
Near San Marcos, TX 78666
Andrey
Job Details: 01/06/2022
"Arrived on site to test unit for no power, tested unit found 130vac in outlet, tested cavity sensor, checked out, checked fuse on filter board got open, replaced filter board, as soon as I powered on unit, instantly to breaker tripped, unit Has extensive physical damage and some components on the inside are bent due to unit being damaged
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5LHAXWB00
Near Austin, TX 78749
Robert
Job Details: 01/06/2022
Arrived on call for complaint of food freezing in refrigerator section. Found air flow good diffuser working properly. Customer said they changed the thermostat settings and it has been working properly.
We serviced a
AMANA DISHWASHER
Model ADB1500AWW
Near Killeen, TX 76542
Al
Job Details: 01/06/2022
"Arrived on site for dishwasher not completing cycles. Ran diagnostics and found the unit will require a wash motor, control and float switch.
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Georgetown, TX 78633
Lou
Job Details: 01/06/2022
"Arrived on site to inspect cooktop grate damage. Upon further inspection, I found the right grate broken (photo). Removed and replaced the grate and tested the burners. All are operating as designed. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Hutto, TX 78634
Cliff
Job Details: 01/06/2022
Arrived on site to diagnose a refrigerator that is leaking from icemaker. Found icemaker seal failed and replaced icemaker. Tested unit and found all is functioning properly at this time. No leaks were found after service was performed.
We serviced a
JENN-AIR COMPACTOR
Model TC607X4
Near New Braunfels, TX 78132
Andrew
Job Details: 01/06/2022
Arrived on site to test unit for not opening properly. Found unit working as designed and customer was attempting to open while unit was still compacting. Advised customer on proper operation of unit. Noticed unit is hitting cabinets. Advised they need to have installation company correct issues for unit to operate smoother. Job complete.
We serviced a
JENN-AIR RANGE
Model JIS1450DS2
Near Spicewood, TX 78669
Leonardo
Job Details: 01/06/2022
Arrived on site to test unit for display turning off abs buttons not working. Test unit and found bad console and display board and board. Ordering part office to reschedule ; ordrng 1 W11043339 (Console) and 1 W11120573 (Display)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Austin, TX 78750
David Z
Job Details: 01/06/2022
Arrived on site to diagnose refrigerator that had a mullion that wasnt folding correctly and would contact the other door at times. Replaced with new mullion since springs may have been weak. Opened and closed door several times and verified proper fitment. Unit working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM03
Near Gatesville, TX 76528
Jonathan M
Job Details: 01/06/2022
"Arrived on site for a refrigerator that is not cooling again. Inspected unit and work area. Confirmed the customers complaint and found the refrigerator sitting at 50?F. Check the evaporator and found a big ice ball on the top left corner where the refrigerator lines come in. Checked pressures and found pressures at -15 psi on the low side and 105 psi on the high side. Attempted to equalize pressures by disconnecting the refrigerator and found both leveling out to 30 psi. Checked with a UV light for any signs of leaks and could not find any at the evaporator or behind the unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00L
Near Harker Heights, TX 76548
Tyler
Job Details: 01/06/2022
Arrived on site to install previously diagnosed nameplate. upon arrival install needed part. Call complete
We serviced a
KENMORE RANGE
Model 790.9141901
Near Copperas Cove, TX 76522
Tyler
Job Details: 01/06/2022
Arrived on site for range not funct correctly. Upon arrival confirmed issue. After further testing I found 250v to control but when bake was activated I found no power being sent to the bake or broil element. Found all four inf. Switchs also failing..; ordrng 1 316455420 (Control) and 1 316354402 (Overlay) and 2 316436000 (Inf. Switch)s and 2 316238201 (Inf. Switchs)s and 2 318178110 (6in burner)s and 1 316282101 (Burner (FR)) and 1 316555800 (Burner (LF)) and 1 Cnote
We serviced a
GE MICROWAVE
Model JNM1541SN1SS
Near Killeen, TX 76549
Tyler
Job Details: 01/06/2022
Arrived on site for microwave needing previously diagnosed control upon arrival installed needed part reassembled and tested unit. Found unit fully functioning as designed including heat8ng. Call complete
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHC2331PFCA
Near Georgetown, TX 78633
Lou
Job Details: 01/06/2022
"Arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps in the FC=-1 at the bottom of the FC section but there were food & drink items at the top of the FC section that werent frozen. Also found the UI missing digits. I removed the evaporator cover and found a large amount of ice at the top of the evaporator. Placed the unit in diagnostics and tested the defrost element and it is operating as designed. Tested the fans and they are operating as designed. I removed the. From the evaporator and monitored the evaporator and it produced a good frost pattern. I recommended that the customer replace the UI due to,the missing digits. I removed and replaced the UI and cycled power and recommended that the customer allow the unit to cool for at least 24 hours. No water leaks observed during service, job completed."
We serviced a
AMANA DRYER
Model ned4655ew1
Near Temple, TX 76501
Al
Job Details: 01/06/2022
"Arrived to inspect newly purchased dryer not heating. Confirmed it would power on, but there was no heat. I checked the 240 volt outlet and got L1/L2=7, L1/N=124, L2/N=7. The issues are with the outlet, not the dryer. Customer did advised he was told the outlet wasnt working properly. Customer needs an electrician to fix the outlet. I even plugged the unit in and checked voltage at the back of the unit and got the same readings. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE535S0JZ0
Near Hewitt, TX 76643
Jonathan M
Job Details: 01/06/2022
"Arrived on site for arrange that is heating up the cooktop and Consol when used for more than a couple of hours. Inspected unit and work area. The customer advised that usually this isnt a problem but when they seem to bake anything for more than two hours, the surface on the cooktop and the consoles tend to be pretty hot to touch and did not know if that was normal or not. Did some checks on the oven to ensure the airflow is coming out properly and that all elements were working. All checks good. I did go over the user care guide to show them that it is normal and within range for the the unit cooktop and console to heat up due to the direction of the airflow from the oven going out. I gave the customer a couple tips on what they can do to trim down the problem but they advise that it is within range. The unit is working as designed. Call complete."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFSS2614QE6A
Near Belton, TX 76513
Al
Job Details: 01/06/2022
"Arrived to inspect control beeping and warm temperatures in both compartments. Confirmed the complaint, but couldnt get actual temperatures due to customer having doos opened and I arrived. Due to recent repair I called GC who confirmed this would be a sealed system repair due to all recent installed parts. Also ordering authorization, sealed system, 2 hours. ; ordrng 1 5303918284 (Evaporator Kit) and 1 240550938 (Compressor) and 1 297259515 (Controller) and 1 297286803 (Capacitor) and 1 5303305677 (Dryer Filter) and 1 Authorization (Sealed system tech, 2 hours , authorization), states that autho needed"
We serviced a
GE DISHWASHER
Model GLD2850V00CS
Near Killeen, TX 76549
Al
Job Details: 01/06/2022
"Arrived back on site to install previously ordered parts. Checked voltage at the junction box and even retired the electrical nuts and got 123 volts. Disassembled, unplugged the power supply at the harness and got the same 123 volts. Removed and replaced the door switches, main control with touchpad. Unit still only beeped once and never powered on.
We serviced a
KENMORE REFRIGERATOR
Model 253.7041342
Near Belton, TX 76513
Al
Job Details: 01/06/2022
"Arrived on site to inspect water underneath the freezer drawer. Confirmed the complaint and found the drain tube was clogged up and frozen over causing the leaking. Disassembled and used my steamer to clear the drain. Reassembled and unit began operating properly without any leaks.
We serviced a
WHIRLPOOL DRYER
Model WED49STBW0
Near Belton, TX 76513
Al
Job Details: 01/06/2022
"Arrived to inspect dryer not powering on. Confirmed the complaint, checked voltage at the outlet and the back of the unit and got 240/120/120. Checked the thermal fuse and it was defective. Removed and replaced it and unit powered on and began heating. Customer satisfied, Job complete."
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Austin, TX 78704
Jacob
Job Details: 01/06/2022
Arrived onsite to do a check of the drain pump and possibly the heating element as per service pointers. Checked both parts and all checked good. No leaks at this time. Customer wants the panel ordered to see if the new handle will come with the door. Ordered part. Office to reschedule ; ordrng 1 W11416790 (Panel)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS06
Near Copperas Cove, TX 76522
Tyler
Job Details: 01/06/2022
"Arrived on site for microwave needing previously diagnosed ACU. Upon arrival confirmed prior complaint and installed needed board. Reassembled and tested unit and found all light, heating, motor functions working as designed. Call complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25FTMS01
Near Georgetown, TX 78628
Jonathan S
Job Details: 01/06/2022
"Arrived on site for refrigerator leaking water. Inspected unit and work area. Found defrost drain clogged. Will need attempt to clear drain line.. Cleared drain line and tested drain . All tested good, no water leaks detected.
We serviced a
WHIRLPOOL WINE COOLER
Model WUW35X24DS
Near Andice, TX 78628
Lou
Job Details: 01/06/2022
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the compressor, UV dye drier and access valve and performed a push pull test. During the test, the compressor acted as if it were going to come on and then blew smoke out the access valve. I heard the start device click as well. I replaced the start device and retested and the compressor continues to fail. I tested the compressor windings and found no ohm reading telling me the compressor is bad. I checked the control and tested voltage to the compressor and got 123V and tested the transformer and got 16VAC. I advised the customer of the issue and am ordering a new compressor, access valve, main control and CNOTE-LS TO INSPECT COMPRESSOR BEFORE RETURNING SERVICE. Office to schedule return service and unit left unplugged for safety.; ordrng 1 W11377390 (Compressor kit) and 1 TJ90SF8404 (Access valve) and 1 W11484599 (Main control) and 1 CNOTE (LS TO INSPECT COMPRESSOR BEFORE RETURNING SERVICE)"
We serviced a
UNKNOWN VENTHOOD
Model KVWB406DSS3
Near Georgetown, TX 78633
Lou
Job Details: 01/06/2022
"Arrived on site to inspect venthood turning on automatically. Upon further inspection, the customer advised that the unit turns off on its own and then comes back on. I removed the panels to access the main control and found the control harness connector was not fully plugged in. Plugged in all the way and retested the unit and it is operating as designed.
We serviced a
WHIRLPOOL OVEN
Model KODE500ESS04
Near McGregor, TX 76657
Jonathan M
Job Details: 01/06/2022
Arrived on site for an oven that is heating the bottom drawer beneath the oven too hot and is getting uneven temperatures in the oven. Inspected unit and work area. Advise the customer of the installation guide about the drawers beneath the ovens having to be fit within standards set by government. Tested the oven temperatures on both ovens. And found the lower oven at optimum temperatures but found the upper oven off by 20?. I talked to calibrate the unit and found temperatures were too high on the first setting. Adjusted temperatures again and found the unit working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Leander, TX 78641
David S
Job Details: 01/06/2022
Arrived on site for freezer thawing out every couple of days. We inspected the unit and work area. We found the freezer draw frozen shut. We gained access to control and tested the freezer thermistor and found it working as designed. We found no voltage being sent to the thermistor from the control. We replaced the control and set it to fixed defrost. We spoke to the customer about defrosting the unit for 48 hours to allow the freezer drawer to open again due to ice build up.
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXRE01
Near Austin, TX 78731
Kevin
Job Details: 01/06/2022
"Arrived on site and inspected refrigerator and found a dent on the door. A new door has already been ordered, builder should be able to move forward with completing kitchen installation
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Cedar Park, TX 78613
Kimo
Job Details: 01/06/2022
Arrived onsite to install previously designed parts. Upon arrival I installed new drain pump and install kit. I could not test pump due to the water to the house being turned off. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507ESS01
Near San Marcos, TX 78666
Andrey
Job Details: 01/06/2022
"Arrived on site to replace previously diagnosed evap harness, user interface and support, replaced parts tested unit, evaporator started to develop a good frost pattern and fan is running.
We serviced a
WHIRLPOOL WASHER
Model WFW9400SW01
Near Austin, TX 78703
Jacob
Job Details: 01/06/2022
"Arrived onsite for unit not draining out the water. Put unit in diagnostics and got F21 long drain. Looked at the drain pump for any obstructions and did find that it was clogged with a few items not allowing the water to drain correctly. Removed items. Tested the unit. During trying to drain out the water, the pump would not drain out as it is burned up.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Canyon Lake, TX 78133
Andrew
Job Details: 01/06/2022
"Arrived on site to test unit for unit completely powering down. Customer stated breaker would have to be tuned off then back on and itll work good till next time it turns off. Voltage to unit is correct. Customer had electrician replace breaker(non gfci) to rule out possible breaker issue. Was not able to replicate issue while engaging components in diagnostics. Spoke with tech line and advised to replace HV board and pantry UI harness. Replaced parts, tested unit, unit working good. No leaks detected. Job complete.SR#7732664210"
We serviced a
KENMORE DISHWASHER
Model 665.12783K310
Near West Lake Hills, TX 78746
Kevin
Job Details: 01/06/2022
"Arrived on site and inspected dishwasher and found standing water inside of tub. Removed water with vacuum and found A piece of glass inside the drain pan keeping it from spinning. After removing glass added water through a normal cycle and then canceled cycle and water is drained out properly. At this time drain pump is still running, If drain pump fails a new one will be needed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FHAXVB00
Near Seguin, TX 78155
Andrey
Job Details: 01/06/2022
"Arrived on site to test unit for filter housing leak, tested unit found housing leaking, replaced housing today so customer has filtered water, also dispenser motor is seized, Will need approval for a new dispenser motor and shaft no leaks detected office to get authorization and reschedule; ordrng 1 W10822606 (Dispenser motor) and 1 2322488 (Housing for dispenser) and 1 WP2188917 (Drive shaft)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HV2
Near Austin, TX 78728
Justin
Job Details: 01/06/2022
"Arrived on site for a microwave with no power. I tested voltage at the wall and found none. Upon further inspection I found the GFCI breaker had popped. I flipped the breaker back on and then tested the unit. I ran the unit several times with a microwaveable cup of water, and found the breaker never popped again. I found the unit is working as designed. I informed the customer of my findings. I advised the customer that if the breaker continues to pop, that they may need to check the breaker.
We serviced a
WHIRLPOOL DISHWASHER
Model JDPSS245LX0
Near Wimberley, TX 78676
Andrew
Job Details: 01/06/2022
"Arrived on site to test unit for not starting. Verified proper voltage(120vac). Found error code f8e4(open overflow switch). Found overflow pan was full of water. Found inlet valve was weeping. Tightened water line and leak is no longer present. Removed water and cleaned pan. Tested unit, unit now working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0AS00
Near Austin, TX 78729
Justin
Job Details: 01/06/2022
"Arrived on site for a wall oven that was hissing while in use, and then eventually stopped working. Upon arrival the customer provided a video of the sound. In the video I found that steam was aggressively coming from the top oven while running and hitting the console. I gained access to the thermal fuse an found it open, which indicates a bad fuse. I informed the customer that this would allow the unit to turn back on, but I will still need to further diagnose the unit for the abnormal sound. I installed the new fuse and then tested the unit. I put the unit into diagnostics mode and found no stored error codes l I then ran an auto test and activated each relay. I found all functioning as designed. I then preheat both lower and bottom ovens. While the fans were running I verified with the customer that this is what they deemed as an abnormal sound. They stated it was. I informed them that it is normal sound, and the way the unit routes the airflow it can cause a slight whistle. I also found the vent for steam right where the steam was coming out in the video. I also found this was normal design. I found no other failure on the unit.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS01
Near Cedar Park, TX 78613
David S
Job Details: 01/06/2022
"Arrived on site for door glass being broken. I inspected the unit and work area. I found the outer glass broken, the inner panel dented and the inner glass scratched, I also found the vent missing the mounting screws. I am ordering the install kit, inner glass and inner panel. ordrng 1 WPW10618107 (Inner glass) and 1 WPW10709147 (Inner panel) and 2 W10760039 (Install kit)s"
We serviced a
MAYTAG WASHER
Model MHWE251YG00
Near Elgin, TX 78621
Matthew
Job Details: 01/06/2022
"Arrived onsite for washer not advancing through cycle. Upon arrival put unit in diagnostics and found stored error code F9e1 drain pump long drain, f9e2 pump drive system , f8e3 overflow condition , f1e1 pump driver main relays error. Ran auto test and passed. Ran additional auto test again and drain failed. Pump did energize but sounds like motor is giving out. Will need to order and replace drain pump. Also ordering clamps and lower hose and check ball. Will need AUTHO. Office to reschedule ; ordrng 1 WPW10730972 (Drain pump) and 1 WP616099 (Clamp) and 1 W11366249 (Hose) and 1 WP696392 (Clamp) and 1 WPW10405608 (Air trap) and 1 8540013 (Ball) and 1 WP2262071 (Tie) and 1 AUTHO (AUTHO)"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HV1
Near Austin, TX 78745
Tyler L
Job Details: 01/06/2022
Arrived on site for install of previously diagnosed part. Installed new drawer panel. Drawer opens and closes correctly. Found small dent on bottom left side. Customer would like a new panel. Office to reschedule.; ordrng 1 W11516729 (Panel)
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Austin, TX 78754
Matthew
Job Details: 01/06/2022
Arrived onsite for dryer making noise. Tested unit and heard noise. Upon inspection found debris in between seal. Removed debris and tested. No noise coming from machine. Unit is functioning properly. Job complete