Arrived on site to diagnose a dryer that is taking too long to dry. Found external venting clogged preventing airflow through unit. Advised homeowner on findings and venting issue will need to be resolved prior to using unit.

Arrived on site for cooktop not functioning correctly. Upon arrival confirmed complaint. Upon further testing I found short module when multiple burners where turned out but unit had stable power supply. Replaced module control and retested unit. Found water could boil in under a minute. Informed customer of status. Unit functioning as designed. Call complete

"Arrived on site for washer not completing cycles and stopping too early. Apart arrival confirmed issue and found an F7 E4 F5E4 and F8E6 error codes in diagnostics. After further inspection and testing found the resistance to the stater/motor as well as inspected slider and found them functioning within manufacturing specs. I then found failure in ui and control. Replaced both parts then reassembled, reset and tested unit. Found washer cycle through desired setting as designed with no leaks. Call complete"

"Arrived on site for washer not cycling. Upon arrival confirmed issue. After further inspection I found the following error codes: 31, 27, 6, 29, 23, 8. Once I disassembled unit I found pressure hose had come detached from unit. After repairing hose I reassembled and tested unit on a full quick wash and separate drain and spin cycle and found unit function as designed with no leaks or failures. Call complete"

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the inlet valve and tested. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site for a range that is flashing an F3 E0 (oven sensor open/shorted) error code. Inspected unit and work area. The customer advised that the unit is also flashing other error codes. Found the unit flashing an F9 E1 (miswired range). When I went to clear that code I found an F1 E0 (main control failure) error code

Arrived on site for refrigerator that is not making ice. Inspected unit and work area. Went to jump her the icemaker and found I spilled up inside of the timer area restricting the motor from being able to turn. Did notice the icemaker was leaning forward potentially causing the issue. Remove the icing it attempted to jump the icemaker. Found that the motor would not turn. Replaced the icemaker and tested the unit. Then I began to work and harvest as designed. Call complete.

Arrived on site for refrigerator inspected unit and work area. At arrival I inspected icemaker and it was disassembled by CX. I reassembled and tested and it was bad.

"Arrived on site for range, inspected unit and work area. CX complaint was lower drawer wont slide smooth. I inspected unit and found no issue with drawer. I explained to CX there is no ball bearing slides on these units its just metal with plastic where it slides, CX understood. No leaks observed during service, job completed."

"Arrived on site to install previously diagnosed parts, installed new lid latch and tested. Unit is now operating and draining as designed. No leaks observed during service. Job completed."

"Arrived onsite for customer complaint of unit not starting, found loose connection at L1 on terminal block, I tightened connection, unit tested good.

"Arrived on site for dryer not heating, inspected unit and work area. I tested voltage at the wall plug and had 240v coming out. I then tested voltage at the terminals and found natural disconnected. I connected unit properly and tested. Unit is now operating as designed. Job completed."

"Arrived on site for refrigerator icemaker, inspected unit and work area. Tested ice dispenser and found the impeller strip, I changed impeller and motor as motor was stripped. Tested and its now operating as designed. No leaks observed during service. Job completed."

"Arrived on site for GE refrigerator, inspected unit and work area. CX explained there was a power outage and refrigerator was dead after power came back on. Inspected unit and tested voltage coming in to to the control and had a good 120v I ten tested voltage going out and had nothing. Unit did come back on and seem to be operating as designed. Advised CX to let unit cool for 24hrs before they start to fill with goods. No leaks observed during service. Job completed."

"Arrived on site for GE range, inspected unit and work area. Tested bake and was not igniting. I then pulled oven out in my floor protector and tested the glow igniter and was open. CX agreed to repairs. Proceeded with repairs and tested unit after installing new igniter. Unit is now operating as designed. No leaks observed during service. Job completed."

Arrived onsite and replaced the switch and the element to repair front left dual element burner. All checks good. Unit is now operating as designed.

"Arrived onsite for refrigerator not leveled. Took measurements of floor and cabinet. Found fridge needed adjustment on right side. Leveled fridge and unit is functioning properly. Customer complaint of gap on left side between fridge and cabinet. Used level to show customer that cabinets were not 100% leveled, giving the look that the fridge was not centered. Customer understood. Job complete"

"Arrived on site and inspected washer and found when washer goes to spin it is wobbling excessively. Found basket is eccentric, took one picture.

Arrived on site and inspected dryer and found customer found a lighter in the vent hose but there is still noise happening while dryer tunnels. Disassembled and dryer and found a drill bit in the felt ring.

Arrived on site to test unit found bad control board. Replaced board

Arrived on site to test unit for noise coming from fan. Test unit and removed fan and unit test good job complete.

Arrived on site to test unit for unit tripping breaker. Test unit and found no short unit washing draining and heating element coming on. Advised customer to get electrician to check breaker could have a weak breaker.

"Arrived on site to test unit for clock acting erratic, customer stated clock always changes time and at time it will activate screen and start spinning clock settings, tested unit found no stored errors in system, but customer has not received any updates to software do to unit was never connected to Wi-Fi, stated to customer that the issues that are present are related to software and unit must be connected to receive updates, customer was not aware and will connect it, advised customer if she has any issues to call Wi-Fi team, provided number, job complete"

"Arrived on site to test unit for at times lights wont turn off and time changes on its own, tested unit found no stored error code, noticed that the unit was never connected to Wi-Fi, stated to customer that the issue that he is having is related to software and unit required a Wi-Fi connection so proper updates can be received , advised customer to connect unit to Wi-Fi asap to prevent damage to unit, job complete"

Arrived onsite to install previously diagnosed pats. Upon arrival I installed new Sump&motor and tested unit and found unit operating as designed no leaks. Cx had p&l K12Q1G0APL1. Job complete

Arrived on site for a refrigerator losing cool after the customer tried to service the ice maker in the unit. Upon arrival the customer stated that they had removed the IM from the IB completely. I checked temps and found the RC at 50?F and the FC at 10?F. Upon going to check IB temps I found the IM missing and the evap loop covered in a thick layer of ice. I found no ice build up anywhere else. This indicates a possible pin hole leak in the evap loop in the IB.

Arrived onsite for a refrigerator that is making a ticking noise when running. Upon inspection I found that the unit had ice buildup on the evap. Which caused the noise whe the ice hit the fan blades. I cleared the ice and then I noticed that the unit was not leveled properly causing the door not to seal allowing warm air to get into the refrigerator causing the ice buildup. Cx I could not find cx to explain to them that I had found and what Ive done cx must hav left before I could do so Job complete.

Arrived onsite for dryer with exhaust vent tube not hooked up. Upon arrival I reattached the tube (se pix)and tested unit and found unit operating as designed. Job complete

Arrived onsite for gas range cooktop getting too hot when the oven is on I installed the oven and found no air leaks in ducting from the oven fan to the vent at the cooktop I also found no burn marks. I call techline and spoke with Chris about my findings and Chris Informed me that what was happening is normal. sr#7733748985. Job complete

Arrived onsite for WHIRLPOOL FRIDGE DOOR PANELS TO CHANGE SETTINGS DOES NOT LIGHT UP OR LET CUSTOMER CHANGE ANYTHING. Upon arrival found unit on but ui is dark with no lights. Uploaded pics on SD. Also customer pointed crack on FC cabinet 4 inches long. The crack is non repairable. There is no repair that can be made . Job complete

Arrived on site to diagnose a range with gas leak. Found main connector on valve not tightened. Tightened fitting and no leaks were present after service was performed.

Arrived on site to diagnose a microwave that is making unusual noise. Found upper grill not mounted after previous repair. Remounted grill and all is working properly at this time.

Arrived on site to diagnose a washer that is shaking during spin. Found unit wasn't leveled during previous trip and leveled unit. No further repairs needed and no leaks were found at time of service.

Arrived on site to diagnose a dishwasher that is not turning on. Found switch on wall that powers dishwasher turned off. Turned switch on and tested unit. All is working properly at this time. No leaks were found at time of service.

Arrived on site to diagnose a dishwasher that is not drying properly. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and best cycles and options for best performance. No leaks were found at time of service.

"Arrived on site to test unit for no ice, tested unit found water not dispensing also, removed filter, water started to dispense, customer does not remember when the filter was changed, will purchase filter and replace, job complete"

Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. Confirmed with customers complaint and attempted to jump the icemaker. Found the icemaker would not turn. Did confirm 120 V to the icemaker. Replaced the icemaker and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived on site for a refrigerator that has a dented door. Inspected unit and work area. The customer had called in to JennAir over a month ago and had requested help with her door that was dented upon delivery. JennAir sent her a door (part number W10849519). I went ahead and replaced the door for claims due to the dispatch rep advising this would be covered under their 30 day cosmetic issue period. Replaced the door and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived on site to install previous diagnosed part. Removed failed DSI and installed new. Assembled unit and tested operation. Preheated to 350? and monitored 4 cycles. Unit is operating as designed. No gas leaks detected during service.

Arrived on site for microwave venthood lamp broken off in socket. Inspected unit and work area. Powered unit off and removed broken lamp Powered unit on and tested lamp operation. Found unit working as designed.

"Arrived on site and inspected dryer and found airflow is good, observed dryer cycling temperature throughout cycle. Sent one picture to KB/service management. Apartment resident is not home but showed apartment maintenance dryer is working properly. Recommended that apartment maintenance suggest to resident to only use timed dry cycle to remove possibility of moisture sensor not being engaged by tumbling clothes.

"Arrived on site and inspected washer and found motor is reading 13.3 ohms on each side. Compared this to new parts and it matches. Replaced control board and washer will now run auto test 12 and complete it properly, job complete"

"Arrived to instal previously diagnosed and ordered parts. I removed and replaced the FC door and other ordered parts and tested. Operational test good, no leaks observed during service."

Arrived on site to test unit for cooktop light staying on. Test unit and found left front switch shorted out. Replaced switch test unit and unit test good job complete.

"Arrived to inspect washer constantly filling. F3E2, F8E1, F0E3, F8E3, F2E1 are all stored. I cleared the codes, turned the water back in and tested within automatic test mode. The unit appeared to fill as designed, but I found the hot water would not stop flowing until I turned off the valve. I removed and replaced the valve assembly after quoting the CX and informed them the supply hoses are in bad condition and will request immediate replacement. Water supplies left off to assist CX in easy supply line replacement. Operational test good, no leaks observed during service.

"Arrived to inspect no water. Contacted mfg tech Chris and advised of my findings. The lo part of the mullion is overlapped and sticking out past the lower front frame, causing the gasket to be unable to conform to the door opening. I sent images to the mfg via text system and they are putting it in for review for possible replacement or further steps. SR# 7733780523. No leaks observed during service."

"Arrived to inspect burner issue. I found the unit had been worked on by a prior tech and the diagnosed it as needing a front right burner cup due to warp age causing incorrect burn. The part was either direct shipped or dropped off to the CX, but the technician did not instal it. The unit will require the burner cup and likely an igniter to complete the repair and the unit appears to be in fully serviceable condition. No gas leaks detected during service. 2nd appliance discount

"Arrived to inspect door issue. I found F0E1 stored in memory. I cleared the code and tested. The door required mechanical adjustment to get it to contact the latch correctly and after that, it worked as designed. No leaks observed during service.

"Arrived on site and inspected dryer and found heating element has failed, after replacing heating element dryer is running properly but airflow is somewhat restricted. Recommend it to homeowner that vent to the exterior be cleaned by a service before a dryer is used again, job complete"

"Arrived on site and inspected dishwasher and found dispenser did not open during the diagnostic cycle. Customer is using pods anyway and pod is recommended to be left on the bottom floor of the dishwasher by tech line so it can properly dissolve with incoming water. Dispenser is only to be used with liquid detergent or powder.

"Arrived on site for a cooktop with one burner not igniting. Upon arrival the customer showed me how the middle burner will intermittently not light or only half of the burner will light. I found this to be the dual burner with two orifices, and the left side orifice was clogged. I cleared the orifice and then tested the unit. The unit is now working as designed. I informed the customer on what a customer instruct entails and that they had used theirs today. I let them know if another instruct was used then a fee will be charged. Call complete."

Arrived on site for dryer not heating.upon arrival confirmed issue and after verifying proper power supply to unit I found the cause of failure was the element coil breaking due to clogged venting within exhaust vent in home. Replaced element and found dryer heating as designed. Informed customer to get a dryer vent cleaning done prior to using dryer. Call complete

"Arrived on site to test unit for not dispensing ice and unable to dispense ice, tested unit found ice production is good, customer is not applying enough pressure on release button for bin but it is working as designed, found yoke has stripped on dispenser motor shaft, will need motor and yoke,

Arrived on site for bedroom not cooling. Upon arrival confirm after further inspection found that the compressor was grounded out and cooling. Then found that the compressor also had a RCO 410 hard start device installed from a previous company that customer called out to diagnose. Found main harness was spliced into and couldnt be replaced. Called techline and spoke with Andy sr#7733784946. Due to circumstances of diagnosis techline recommends we call the trade care team for further assistance on how to proceed before parts can be ordered. Will need Tg to call trade care on following business day. Call complete

Arrived on site for refrigerator not making ice. upon arrival confirmed issue and found ice box full of frozen water as well as same findings with ice maker. Found ice bucket wouldnt lock in place due to broken locks. Replaced bad inlet valve causing water to weep into ice box. Informed customer to give unit 24 hrs to refill bucket up. No leaks present call complete

"Arrived on site for refrigerator making loud rattling noise. Upon arrival confirmed issue and sound. After further inspection I found cause of noise was the cover plate to compressor compartment bent and rattling against compressor. Was able to reshape and form plate to prevent further sounds. U it functioning as designed, call complete"

Arrived on site for dishwasher needing previously diagnosed lower door seal. Upon arrival installed required part then tested unit. Found no leaks from part installed and customer informed me they ordered other door gasket that they would finish installing themselves. Unit functioning as designed and collected remaining balance call complete

"Arrived on site to test unit for not functioning correctly, test unit found E23 error defective drain pump, replaced drain pump, tested unit unit now functioning as designed, no leaks detected job complete"

Arrived on site to test unit for unit not washing. Test unit and found bad sump and motor. Replaced sump and motor test unit and unit test good job complete.

Arrived on site to test unit for F8E4 error. Found water in the float. Removed float test unit and found unit leaning forward making unit leak. Leveled unit correctly test unit and unit test good job complete.

Arrived on site to replace control board. Replaced board test unit and unit test good job complete.

Arrived onsite for dishwasher not turning on. Upon arrival inspected unit. Verified correct voltage to unit. Inspected junction box and found loose connections. Restored connections and tested. Unit is now functioning properly.

Arrived onsite to replace previously diagnosed parts. Replaced sump and motor. Tested unit and unit is functioning properly. No leaks present at this time. Job complete

Arrived onsite to replace previously diagnosed parts. Replaced fuse and unit powered on. Tested at 350 degrees. Fan is also working. Unit is functioning properly. Job complete.

Arrived onsite for microwave with shattered front door glass. Contacted safety team for documentation. Safety not providing concession for additional repair.

Arrived onsite for washer not draining or spinning. Upon arrival tested unit and found failed lid switch. Replaced switch and tested. Unit is now functioning properly. Job complete

"Arrived on site for damaged right side fresh food door,replaced defective door checked door seal good."

Arrived on site to test unit for not cooling properly. Found RC evap completely frosted over. Found possible void in insulation on rear of unit. Not confident any further repairs would hold. Replaced RC evap thermistor as a precautionary. Monitored frost patterns and found no issues with sealed system. No leaks detected. Job complete.

"Arrived on site to test unit for LF burner not igniting. Customer stated butter had spilled over and into orifice holder area. Found orifices were clogged. Cleared orifices, tested unit, unit now working as designed. No leaks detected.

"Arrived on site to test unit for excessive spinning times. Found actuator was faulty and control not sensing empty tub. Replaced parts, tested unit, unit now working as designed. Advised customer on how unit senses and adjusts times accordingly. No leaks detected. Job complete."

"Arrived on site for dryer taking to long to dry. Upon arrival confirmed complaint. Found stable 240 connection from outlet to all hardware. I then found no failures in high limit/cutoff, element coil, or thermal fuse but did find ohm resistance to thermal fix lower then 4k at room temp (should be 7k). Replaced thermal fix and found dryer functioning as designed. Cuat9 er did stat they had dvc done a few months prior to diagnosis and I recommended to have them get another if dryer symptoms return after first use from repairs. Unit functioning as designed. Call complete"

"Arrived on site for a refrigerator leaking out of the water dispenser. Upon arrival the customer stated the unit will intermittently leak out of the dispenser area. Upon further inspection I found the dispenser area caked over with calcium build up, and I found a small puddle of water on the dispenser tray. I gained access to the valve and removed the water line. Immediately I found gunk build up indicating a valve issue. I installed the valve and the unit began working as designed. I flushed the water line into a bucket. No leaks observed at the time of service.

"Arrived on site for venthood making abnormal noises. Inspected unit and work area. Tested operation to verify failure. Removed fan motor and found foil tape interfering with fan. Removed tape and assembled unit. Tested operation, all tested good."

Arrived on site for dryer not heating. Inspected unit and work area. Tested operation and found unit heating. Performed air flow test and found restriction in air flow (red). Found dryer vent crushed (see SD-QUICKPIC). Removed vent and tested air flow and found unit good. Recommend to replace vent and insure vent is clear going outside of home (vent goes directly out of home). Unit is operating as designed.

"Arrived on site for refrigerator not cooling in RC. Inspected unit and work area. Measured temperature in FC at -6?. Found no air flow to RC. Gained access to FC evaporator and found defrost issue. Forced defrost cycle and tested voltage to heater and found correct. Removed heater and measured resistance and found opened/failed. Will need to replace heater to repair. Removed failed heater and installed new. Tested defrost operation and found unit defrosting. Assembled unit and set correct temperature.

"Arrived on site for double oven upper broiler caught on fire. Inspected unit and work area. Found broil element broken. Called Whirlpool safety team and spoke with Lauren Informed of failure and they are covering diagnostics fee(SR# 7733747486). Removed failed broil element and found broken wire connector. Installed new element and repaired harness. Assembled unit and tested operation. All tested good

Arrived on site for water leaking. Found leak from icemaker housing adjusted icemaker ran test water filled icemaker no leaks.

"7323#Arrived on site for cooling complaint. Diagnosed a defective evaporator fan motor,replaced motor powered unit on fan powered on."

Arrived on site for a dishwasher that is leaking. Inspected unit and work area. Tested the unit and confirmed the customers complaint. Found the pump and motor leaking during the wash cycle. Replaced pump and motor and tested the unit. The unit began to work and operate as designed. Call complete.

"Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. The customer advised that they had one load where the agitation did not seem to be working properly. They advised the agitator was moving extremely slow and was not seemingly washing their clothes very well. After the unit went through a spin, they advised that the unit had left her clothes wet and extremely damp. Around the unit through a diagnostic test and the unit ran as designed. Checked the unit for error codes and found an F0 E5 (off balance load) and F0 E3 (overload) error codes. I asked the customer what they were washing and the customer advised that he was washing a pair of jeans with a few T-shirts. I did advise the customer that running extremely late loads or overloads can cause off-balance issues and can cause the unit not to finish the cycle. Tested all components of the washing machine and could not get the unit to fault. I ran the unit through slow agitation for the customer and diagnostics and the customer advised that the speed of the agitation as what he saw during that cycle and didnt know if that was normal. I did explain that certain cycles will use low agitation at various points. I did it play some not to worry about that agitation if it is slower or faster. The unit is working as designed. Call complete."

"Arrived on site to inspect refrigerator fan not working. Upon further inspection, I found the unit with power, but could not hear the FC fan. I found the FC door with a gap approximately 1 inch wide on the left side (photo). Disassembled the FC section and found two screws on the rails; one on each side, that were loose and keeping the door from closing properly. I tightened the screws and adjusted the door and tested and it now closes properly. I placed the unit in diagnostics and tested and found the FC fan not coming on. All other tests were good. I removed the FC evap cover to find a block of ice around the fan motor and blades. Using my steamer, I removed the ice and cleaned all overspray water from the FC section. Reassembled the FC section and retested and unit is operating as designed

"Arrived on site to inspect wall oven with no lights or time showing on display. Upon further inspection, I found the display blank. When I pressed Bake, 350 appeared on the display as did Start?. When I researched the control panel

"Arrived onsite for customer complaint of unit not heating and making a noise, found failed heating element and idler pulley. I replaced element and idler, unit tested good.

"Arrived onsite for customer complaint of loud noise, found rear bearings failed, customer is going to buy a new unit.

"Arrived on site to inspect ice machine full of ice and leaking water. Upon further inspection, I found a puddle of water on the floor at the front of the unit to the left side. I opened the door and ice fell out as it was overflowing. I removed the ice from the bin and tested the unit in diagnostics. Unit is operating as designed. I tested the bin thermistor and it was out of range which is causing the unit to overflow with ice. Upon request, the customer provided a new filter and wanted the unit cleaned. I removed and replaced the filter . I removed and replaced the bin thermistor and completed a cleaning cycle. Retested and unit is operating as designed. No water leaks observed at the end of service, job completed."

"Arrived onsite for customer complaint of no heat, found failed heating element, I replaced heating element assembly, unit tested good.

"Arrived onsite for customer complaint of flames being to high, found middle burner flame to high, I adjusted burner, unit tested good.

"Arrived onsite to replace parts under special project, after replacing, unit tested good."

"Arrived on site to inspect dishwasher not drying dishes. Upon further inspection, I found no rinse aid in the dispenser. Placed the unit in diagnostics showing no error codes. Continued with testing and tested amp draw to the element and found it showing to be within range of 7-9 amps as designed. Removed the outer door panel and tested the element and found 13ohms and within the 13-40ohms range. Tested voltage to the the entire from the control and it is getting 118V. I advised the customer that the unit must have rinse aid in the dispenser in order for it to dry properly. Customer advised that they pour a small amount in the dispenser with each load. Customer provided a bottle of rinse aid and I demonstrated on how to fill the dispenser. I made recommendations for use and care, as well as, detergent and rinse aid use. No water leaks observed during service, job completed."

"Arrived on site to inspect ice machine making very little ice. Upon further inspection, I found the unit not dispensing water even after the valve and water hose were previously replaced. I pulled the unit out and found the water hose kinked. I adjusted the hose to where it would not get lodged/kinked again and retested the unit. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to inspect dishwasher, inspected unit and work area. Tested unit and found door gasket installed improperly. Removed door gasket and inserted properly. Unit is now operating as designed. No leaks observed during service.

"I called Whirlpool Techline and spoke to Travis SR# 7733088681. He advised that since the issue cannot be replicated at this time, to make no further repairs. He did advise that if the sound does come back, the issue would have to be with the flooring of the machine. He advised to either attempt to flatten the flooring to where the exhaust does not touch the floor or to replace the flooring or itself altogether. The customer will keep an eye on it and will call back if other issues persist. Call complete."

"Arrived on site to inspect disposal not operating properly. Upon further inspection, the customer advised that its not chopping up food very well. I found the teeth badly rusted and not able to flow as designed. I removed and replaced the disposal and tested and unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to inspect range cooktop burner not igniting. Upon further inspection, I tested all 6 burners and found the middle rear burner not igniting. I removed the burner head and cleaned out the gas ports in the burner head and retested and the unit is operating as designed (photo). No gas leaks detected during service, job completed."

"Arrived on site for water leaking. Pulled unit out found prev tech did not install correct tubing and drain in kit,due to incorrect tube installed water leaking,uploaded pictures. Installed correct tubing and drain provided in kit,ran water through drain pump no leaks."

"Arrived on site. Diagnosed a defective led module per service pointer installed updated led modules,all leds working as designed. Autho S84638"

"Arrived on site for defective harness,replaced defective harness ui working correctly.

"Arrived onsite to replace failed wash motor, after replacing, unit tested good."

Arrived on site and found maintenance supervisor is no longer employed here. It is unknown whether he attempted any of the previous recommendations. Water line in fresh food section is still frozen. Silicon ice mold in freezer is still not frozen. Other foods in freezer are frozen and other foods in fresh food section are not frozen. Evaporator frost pattern still looks fine and evaporator fan is still running properly. Spoke with techline due to location in a tiny house and available space refrigerator cannot be properly diagnosed. Location and environment may also be causing the issue. no recommendation for repair was given. Spoke with CS will replace diffuser to try to make any difference in the tiny house residence experience refer any call back to whirlpool customer service7733778173

Arrived on site for refrigerator not dispensing/making ice correctly (per customer on arrival) upon arrival confirmed issue and after further inspection I found some cubes were solid and bridged together. Found signs of inEt valve failing and weeping water into icemaker prematurely. Also found ice maker motor grinding and not properly breaking ice from harvesting tray. Replaced inlet valve and ice maker and found no leaks during tests. Informed customer to give unit 24hrs to fill bucket back up. Call complete