We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ08
Near Round Rock, TX 78664
Jimmy J.
Job Details:
10/19/2021
Arrived on site for AIG Refrigerator ICE bin not opening. Found ice bin was locked in place from ice forming around release. Removed fascia cover and found lever had snapped. Removed ice build up and was able to release ice bin. Installed new ice bin and showed customer how to remove. Suggested they dump ice every month to ensure no blocks of ice form inside the bin from door constantly being opened and closed. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM04
Near Lakeway, TX 78738
Luis
Job Details:
10/19/2021
"Arrived on site for no water at dispenser. Tested water dispenser no water,found harness disconnected from valve from previous company,installed harness tested water dispenser unit working as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FVGXSS03
Near Austin, TX 78702
Luis
Job Details:
10/19/2021
"Arrived on site for cooling complaint. Temperature in freezer reading 10? found cabinet extremely hot,removed kick plate found condenser coil heavily coated in debris,cleaned condenser coil to allow proper air flow to condenser coil.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Austin, TX 78744
Jacob
Job Details:
10/19/2021
Arrived onsite to replace the door to the unit. Replaced the front panel to the door. No issues at this time. Job complete
We serviced a
JENN-AIR OVEN
Model JJW3830IL01
Near Spicewood, TX 78669
Brandon
Job Details:
10/19/2021
"Arrived on site for customer complaint of unit giving stuck keypad error, ordering console. ; ordrng 1 W11449114 (Console) and 1 Cnote (Office to reschedule)"
We serviced a
JENN-AIR COOKTOP
Model JEC4430BS00
Near Austin, TX 78705
Leonardo
Job Details:
10/19/2021
"Arrived on site and tested unit for elements not turning on. Found bad control board and power supply board. Replaced both boards. Tested unit found black wire only receiving 50 volts, should be 120 volts. Advised customer to call an electrician and not to use the unit. Breaker was switched to off. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Austin, TX 78745
Kevin
Job Details:
10/19/2021
"Arrived on site and replaced wash motor diagnosed by previous technician, after replacement confirmed operation by running a diagnostic cycle. Dishwasher is now operating properly. No water leaks detected at time of service, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSO42QMX02???
Near Austin, TX 78746
Luis
Job Details:
10/19/2021
"Arrived on site for mold concerns in dispenser compartment. Unit would need ice door kit,ice chute door,dispenser guide and arm
We serviced a
WHIRLPOOL REFRIGERATOR
Model WUB50X24HV01
Near Leander, TX 78641
Taylor M
Job Details:
10/19/2021
"Arrived on site to diagnose refrigerator with gasket seal issue, upon arriving the customer informed me that the top of the gasket has a gap that is allowing cold air to escape. I inspected the gasket and found the same that the current gasket is not uniform, office to reschedule return service once the gasket arrives. ; O-emld tckt"
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BS3
Near Georgetown, TX 78628
Lou
Job Details:
10/19/2021
"Arrived on site to tall previously diagnosed and ordered parts. Due to the oven outer door glass trim popping off and per service pointer W10917778, I removed and replaced the outer door glass/trim, installed the insulation per the service pointer and attached a nameplate from my van stock (W11178521 ) to the outer door glass trim. Tested the door and it is operating as designed. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX335HPS00
Near Spicewood, TX 78669
Brandon
Job Details:
10/19/2021
"Arrived on site for customer complaint of unit not producing ice, found failed water valve, I replaced valve, unit tested good."
We serviced a
WHIRLPOOL RANGE
Model WFG525S0HS1
Near Pflugerville, TX 78660
Wesley
Job Details:
10/19/2021
Arrived onsite and replaced main control for shorting oven following a self clean. found dsi board shorting range and when load was removed from the dsi board unit would not trip. Then was able to plug dsi in and unit did not trip however bake and broil functions unresponsive.ordering dsi to repair and returning with valve. ; ordrng 1 W11162730 (Dsi board)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Leander, TX 78641
Kayman
Job Details:
10/19/2021
Arrived onsite to install previously diagnosed parts. I installed all parts listed on previous visit. I tested the unit and found no leaks while testing. The unit is working as designed at this time. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BS4
Near Hutto, TX 78634
Tommy
Job Details:
10/19/2021
Arrived onsite for range heating to got. Upon arrival found unit was operating as designed tested bake at 350 and found unit fluctuations operating correctly keeping average correct. Job Completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Austin, TX 78724
Scott
Job Details:
10/19/2021
Arrived on site for cracked water valve . Found valve cracked .replaced valve and unit is now dispensing properly . No water leaks detected at time of service. Job complete . Talked to MS.
We serviced a
WHIRLPOOL COOKTOP
Model KCGC506JSS00
Near Volente, TX 78641
Taylor M
Job Details:
10/19/2021
"Arrived on site to diagnose right front burner head not operating properly as designed, I found that the burner would intermittently ignite but would spark every time, I removed and replaced the orifice holder and reseated the burner cap and now the unit is operating properly as designed. Job complete."
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near Georgetown, TX 78628
Jonathan S
Job Details:
10/19/2021
Arrived on site for dryer not heating. Inspected unit and work area. Verified failure. Measured incoming voltage and found no voltage at L1. Reset circuit breaker and measured voltage and found correct. Tested operation and found unit heating as designed.
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BS3
Near Austin, TX 78736
Jacob
Job Details:
10/19/2021
Arrived onsite for door to the unit hanging off. Looked at the door and saw that the door was hanging off on the right side because the door was not sitting properly in the hinges. Re aligned the door. Tested the unit as the customer had a concern about feeling heat coming from the side of the door. Let customer know that it is normal for the vents on the side of the door to release heat from in between the glass. No leaks at this time. Job complete
We serviced a
GE DISHWASHER
Model GSD2100V65BB
Near Killeen, TX 76542
Al
Job Details:
10/19/2021
Arrived on site 2/3 for a dishwasher not working. Confirmed the complaint and checked voltage at the plug underneath the sink and got 0. Discovered the customer needed to turn on the switch to the right of the sink to power on the dishwasher. I did just that and the dishwasher began operating as designed. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Austin, TX 78745
Kevin
Job Details:
10/19/2021
Arrived on site and inspected refrigerator and found damper is making noise when opening and closing. Will replace it for customer on next visit.; O-emld tckt
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ4
Near Killeen, TX 76549
Al
Job Details:
10/19/2021
Arrived on site and inspected microwave light not turning off after customer advised they use it as a night light. ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Jarrell, TX 76537
Tommy
Job Details:
10/19/2021
Arrived onsite for refrigerator making loud noise. Upon arrival found compressor vibrating and unit installed without insulation to kill noise on bars. Used sound pads to dampen noise and found it now operating as designed. Job Completed.
We serviced a
WHIRLPOOL WASHER
Model LSB6300PW4
Near Waco, TX 76707
Jonathan M
Job Details:
10/19/2021
Arrived on site for a washing machine that is leaking. Inspected unit and work area. Tested the unit and found the unit leaking water immediately as it began to fill. Disassembled unit and found the cabinet was not sitting properly on the washer causing the back of the unit to lean backward and not fill the basket but fell on top of the tub ring. This was causing the water to splash in all different directions and cars leaking on the floor immediately as the washer was started. Repositioned the cabinet and tested the unit. The unit began to fill in drain is designed with no leaks present. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Killeen, TX 76549
Tyler
Job Details:
10/19/2021
Arrived on site for washer needing previously diagnosed motor. Upon arrival installed new motor. After reassembling unit I ran a full diagnostics tests and found unit would fill properly and agitate without any grinding noises or failures. Unit then drained and spun out as designed. No leaks during repairs. Call complete
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Austin, TX 78724
Scott
Job Details:
10/19/2021
"Arrived on site for dryer not starting . Found push to start switch wasnt sitting in bracket properly and not allowing button to be fully pressed in to start dryer . Correctly set pts in bracket . Dryer is starting and heating . Tried several times , successfully started each try . Did recommend getting new vent , due to large crack in tube . No lint build up in unit. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near Cedar Park, TX 78613
Taylor M
Job Details:
10/19/2021
"Arrived on site to diagnose refrigerator with no water dispensing from the dispenser, I checked the filter and it checked good, I checked if the pad is getting energized and it is, I gained access to the inlet valve and replaced it, I found that the inlet valve going from the refrigerator to the wall is not allowing water to pass, I am ordering the inlet valve for return service to complete the repair..; ordrng 1 W11512399 (Inlet valve)"
We serviced a
WHIRLPOOL DRYER
Model WED94HEXW2
Near Austin, TX 78751
Scott
Job Details:
10/19/2021
Arrived on site for dryer making grinding noise still. Found motor bearing failing also found relay stuck in control.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ASI2175GRS04
Near Seguin, TX 78155
Andrew
Job Details:
10/19/2021
"Arrived on site to test unit for no ice production, tested unit found ice maker not responding to diagnostics, replaced ice maker, tested unit,unit working as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ05
Near Copperas Cove, TX 76522
Al
Job Details:
10/19/2021
"Arrived on site and inspected weird smell from the customers refrigerator. I couldnt pinpoint the actual smell, but I did remove the deli drawer and found some spilled stains on floor of the refrigerator compartment that I allowed the customer to clean. Customer also complained about the water pressure from the dispenser. I will order a new reservoir and valve for the water issues. Needs more work. ; ordrng 1 W11346622 (Reservoir) and 1 W11043013 (Valve)"
We serviced a
WHIRLPOOL DRYER
Model WET4027HW
Near Seguin, TX 78155
Andrew
Job Details:
10/19/2021
"Arrived on site to test unit for no power, unit was in moving truck with no power cord or accessible power outlet, job complete"
We serviced a
WHIRLPOOL WASHER
Model WET4027HW
Near Seguin, TX 78155
Andrew
Job Details:
10/19/2021
"Arrived on site to test unit for no power, unit was in moving truck with no power cord or accessible power outlet, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF760SADB2
Near Spicewood, TX 78669
Brandon
Job Details:
10/19/2021
"Arrived on site for customer complaint of upper rack falling off, found broken adjuster, I replaced adjuster, unit tested good."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Leander, TX 78641
Taylor M
Job Details:
10/19/2021
"Arrived on site to diagnose washer tripping the breaker during various cycles, upon arrival the customer informed me that the unit had tripped the breaker several times during the second part of the cycle, I gained access behind the unit and found that the unit is on a gfci outlet and breaker, I informed the customer that whirlpool washers are not designed to be on gfci and that they would need an electrician to put in a regular outlet and breaker to avoid tripping the breaker consistently. I put the unit into service diagnostics and checked for fault codes and found none.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Temple, TX 76502
Tali W
Job Details:
10/19/2021
"On site for dishwasher still having F9E1 drain error. Replaced sump and motor due to internal clog. Ran diagnostics cycle, checked for errors and found F7E1 single motor speed fault. Cleared error and ran another diag cycle. Unit no longer came back with the error. Found it was due to the sump not having any water in it since replacement. Unit then presented F8E4 float switch due to sump not seating properly causing slight leak to float switch. I unscrewed the sump and reseated properly. Cleared error and ran diagnostics cycle. Unit is no longer leaking and functioning as designed. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78754
Wesley
Job Details:
10/19/2021
Arrived onsite and diagnosed partial cooling failure due to electronics short that cycle power every 5 minutes. Deli UI wiring corroded. . ; ordrng 1 W10815669 (Pantry Door) and 1 WPW10769076 (Deli ui)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ
Near Kyle, TX 78640
Leonardo
Job Details:
10/19/2021
Arrived on site to test unit for unit leaking. Found bottom door seal damaged allowing water to come out. Ordering new seal office to reschedule. ; ordrng 1 W11561235 (Bottom seal)
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Pflugerville, TX 78660
Jimmy J.
Job Details:
10/19/2021
"Arrived on site for FLAME IS NOT ADJUSTING WHEN YOU TURN THE KNOB, VERY LOW FLAME. TOP LEFT BURNER. Found burner flame very weak. Removed cap and plate. Found brass orifice caked with a white substance. Used jumper wire to clear out white substance. Reassembled burner and flame was normal again. No adjustment to the flame necessary.Job completed."
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Spicewood, TX 78669
Brandon
Job Details:
10/19/2021
"Arrived on site for customer complaint of unit not draining, found failed drain pump, I replaced pump, unit tested good.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX305ESS2
Near Waco, TX 76710
Jonathan M
Job Details:
10/19/2021
Arrived on site for an ice machine that is not making ice. Inspected unit and work area. Confirmed the customers complaint and found water not filling into the unit properly. Checked water supply and found proper water supply. Replaced water valve and tested the unit. Being a pain to work as designed. Call complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL01
Near Pflugerville, TX 78664
Lou
Job Details:
10/19/2021
"Arrived on site to inspect refrigerator ice maker bin stuck. Upon further inspection, I found a small gap in the FC door gasket and ice/frost had formed on the inside of the FC section. I found the ice bin slides were frozen stuck. I was able to get the slide free and removed the ice. Removed the ice from the door switch as well. Tested the drawers and ice bin and it is operating as designed. No water leaks observed during service, job completed."
We serviced a
GE REFRIGERATOR
Model PFSS5NJWASS
Near Lakeway, TX 78738
Luis
Job Details:
10/19/2021
"Arrived on site for water leaking. Water leaking from right side of unit,customer had freezer compartment exposed cover and drawers removed,no water in freezer drain. Gained access to compressor compartment found water leaking from water valve,shut off water ordering a new valve. ; ordrng 1 WR57X33326 (Water valve)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Austin, TX 78738
Luis
Job Details:
10/19/2021
"Arrived on site for light issues found 2 defective led modules,replaced middle right side led module in fresh food,replaced lower right side led module in freezer section all leds working as designed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Dripping Springs, TX 78620
Robert
Job Details:
10/19/2021
Arrived on call for complaint of dishes wet. Ran diagnostics and got no codes and heater working. Instructed customer on use and care.
We serviced a
WHIRLPOOL DRYER
Model WGD8300SW0
Near Georgetown, TX 78633
Lou
Job Details:
10/19/2021
"Arrived on site to inspect dryer not heating. Upon further inspection, I removed the bottom panel of the dryer and tested on timed dry and the unit began to heat. I tested the unit on the customers precious settings of Heavy Duty with more dry and the unit burner would come on for approximately 10 seconds and turn off. After approximately 1 minute, the burner would come back on for 10 seconds and turn off. I tested the temps at the back vent tube and found the unit only getting to 129 degrees on high heat. I tested without the vent and the would heat as designed (159 degrees). I tested airflow to the unit and with the vent hose on at the back, the unit failed (poor airflow). With the vent off, the unit passed. Customer advised they had the vents cleaned after previous service in May 2021. I disassembled the unit and found a moderate amount of lint built up inside (photo). I vacuumed the lint from the unit and reassembled. I advised the customer of my findings and repairs. I recommended that the customer have the vents checked again. No lint observed at the end of service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Cedar Park, TX 78613
Taylor M
Job Details:
10/19/2021
"Arrived on site to diagnose refrigerator with temp alarm going off, I gained access to the refrigerator and verified functionality of the baffle and the fans, the customer informed me that the unit has been working after they reset the unit a second time, I gained access and found that the thermistors are operating properly as designed, I checked voltage and polarity at the wall and found it to be good, I found nothing in the diagnosis that pointed to any specific component failure and the unit is currently operating properly as designed.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Austin, TX 78723
Scott
Job Details:
10/19/2021
"Arrived on site , for unit making noise again . Ran diagnostics got shifter and basket fault . When in test wash. When washer swept from adjuster to spin unit make a loud screech noise . Called tech line , recommended replacing belt and motor . Also ordering splutch . No water leaks detected at time of service. Call to set return Sr. 7731926846; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM06
Near Austin, TX 78754
Wesley
Job Details:
10/19/2021
Arrived onsite and found unit frame and cabinet crushed from being dropped during storage/install. S. Sr#7732028255 advised management on status.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB06
Near Austin, TX 78705
Luis
Job Details:
10/19/2021
"Arrived on site. Found large gap between gasket and cabinet,removed freezer door gasket checked door seal good."
We serviced a
KITCHENAID DISHWASHER
Model KUDE70FXSS6
Near Georgetown, TX 78628
Jonathan S
Job Details:
10/19/2021
Arrived on site to install previous diagnosed part. Removed unit and installed heater but. Performed diagnostics mode and tested operation. Found all operating as designed. No water leaks detected.
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW2
Near Austin, TX 78758
Scott
Job Details:
10/19/2021
"Arrived on site, replaced dispenser . Ran diagnostics and quick wash . No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model GT4175SPS4
Near Spicewood, TX 78669
Brandon
Job Details:
10/19/2021
"Arrived on site for customer complaint of unit not heating, found failed magnetron, I replaced magnetron, unit tested good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3P
Near Leander, TX 78641
Kayman
Job Details:
10/19/2021
Arrived onsite for dishwasher losing power after a few seconds of power on. I found the buttons did not feel right or too soft and I could not hear a click with the buttons. I removed the outer door to access the control board. I found it not seated correctly on the button pins. I corrected the control and verified the buttons now pushed in as designed. I re assembled and tested the unit in diagnostics. No error codes. The unit is now working as designed and no leaks were detected during time of service. Job complete. ; ordrng 1 W10906428 (Control)
We serviced a
WHIRLPOOL WASHER
Model MDW7232HW0
Near Mustang Ridge, TX 78610
Kevin
Job Details:
10/19/2021
"Arrived on site and inspected water and found customers experiencing banging noise during lifecycle. Found one connector on drain pump is off and after resetting it confirm washer is operating normally. Ran all function and manual diagnostic and everything checks good, discussed correct loading and Detergent usage with homeowner, job complete"
We serviced a
AMANA RANGE
Model AER6303MFB2
Near Manor, TX 78653
Matthew
Job Details:
10/19/2021
Arrived onsite for range with F1E0 control board failure error code. Upon arrival code was on display.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Austin, TX 78748
Robert
Job Details:
10/19/2021
Arrived on call for complaint of out of balance. Ran diagnostics and found no errors. Checked all previous work and washer working properly.
We serviced a
WHIRLPOOL OVEN
Model WFC150M0EB3
Near New Braunfels, TX 78130
Andrew
Job Details:
10/19/2021
"Arrived on site to install previously diagnosed control board. Verified control was needed. Installed control, tested unit, uni is now working as designed.
We serviced a
WHIRLPOOL DRYER
Model MED7230HW1
Near Mustang Ridge, TX 78610
Kevin
Job Details:
10/19/2021
"Arrived on site to test unit for not operating. Found unit with no power. Found outside breaker tripped and found thermal fuse had failed and replaced it. Tested unit and unit tested good, job complete."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Temple, TX 76502
Tyler
Job Details:
10/19/2021
"Arrived on site for dryer taking to long to dry. Upon arrival I confirmed all prior repairs and found heat8ng hardware, timer, and power cord all still functioning as designed. Found no signs of airflow issues with vent tester. Found power supply giving 240 between L1&2 but from L1/L2- neutral I found power was only 7-20vac. I formed customer of findings that they would need electrician and also documented issue with techline (sr#7731907339). Call complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Leander, TX 78641
Taylor M
Job Details:
10/19/2021
"Arrived on site to replace inlet valve from previous diagnosis, I replaced the inlet valve and then tested the unit and found it would still not dispense water at the dispenser, I replaced the other valve and the filter head and to no avail the unit still will not dispense water, due to the customer explaining that the unit had functionality of the dispenser previously I informed them that I had replaced all of the necessary components to restore functionality and that they should defrost the unit for 24 to 48 hours and then restore power and test the unit for proper operation as there is a line somewhere in the unit that is frozen. Customer will contact the office if the defrost does not restore functionality. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Andice, TX 78628
Kayman
Job Details:
10/19/2021
Arrived onsite for refrigerator leaning to one side and water leaking from the back in the freezer. Upon inspection I found the unit seemingly off level and wobbling. I found both feet pulled up as far as they could go. I attempted to level the unit and found that I could get the bubble in the center of the level but it would touch the left line. I was not able to level the unit anymore. The customer showed me a video of water droplets hitting the evaporator cover while the unit was in defrost. I advised them of the leveling and defrost circuit. No leaks detected during time if service. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW05
Near Waco, TX 76710
Jonathan M
Job Details:
10/19/2021
Arrived on site for a refrigerator that?s not making any ice. Inspected unit and work area. The customer advised that the unit has stopped making ice completely and they?ve tried to turn off and on the icemaker to get it run. Tested the icemaker by trying to jump it and found the motor would not turn. Replaced the icemaker and tested the unit. The unit began to harvest and fill as designed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model GEW9250SU0
Near Temple, TX 76502
Tali W
Job Details:
10/19/2021
"On site for dryer that has power, but wont turn on. Found drum light on, but control panel not powering on. Found power at outlet to control. Power cycled unit, no change. Thermal fuse had continuity. Unit needs control and UI. Office to reschedule due to part availability. ; ordrng 1 8546219 (Control discontinued) and 1 8559431 (UI discontinued) and 1 8559431 (AUTHO)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Salado, TX 76571
Tyler
Job Details:
10/19/2021
"Arrived on site for refrigerator not making ice. Upon arrival found RC/FC set at 37/0. Actual temps were 37/12. Ran following tests: Test 23, 24, & 25 was 98, test 26 was 100, Test 28 was 39, test 29 was 16, test 30 was 35, Test 31 was 25, test 33 was 32. Rc thermistor from p8 1&2 connection ohms at 7.3 kohms, P8 3&4 FC thermistor is ohming at 21kohms. Called techline and spoke with Steve sr#7732029334. After further testing I found FC thermistor had failed. Plus there was an abnormal electrical issue indicating unit was over 100 degrees even though it never stopped cooling. Quoted customer for just thermistor vs adding in all 3 main controls. ordrng 1 W11333076 (Hv control) and 2 W10316760 (Fc Thermistor)s"
We serviced a
WHIRLPOOL DRYER
Model NED5800HW1
Near Temple, TX 76501
Tali W
Job Details:
10/19/2021
"On site for dryer that is noisy. Customer stated that she heard the noise, then it went away. I didnt find any unusual noises. I checked lint trap and blower housing. Found small items that could have made a noise briefly when passing through blower housing. Made sure rollers and pulley werent making any odd noises. Unit is functioning as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Liberty Hill, TX 78642
Jonathan S
Job Details:
10/19/2021
Arrived on site for refrigerator making noises. Inspected unit and work area. Found sound coming from evaporator fan motor. Gained access to evaporator and found top grommet crumbled into pieces. Called Whirlpool tech support and spoke with Bruce to document call as work order states. Will need to replace evaporator fan motor and grommet. Office to schedule return when ETA is available on part. (Sr#7732024046).; ordrng 1 2176759 (grommet)
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Waco, TX 76706
Jonathan M
Job Details:
10/19/2021
Arrived on site for a washing machine that still making noises during the spin cycle. Inspected unit and work area. Unit was making a noticeable squealing sound as it went to spin. Checked underneath and found the belt loose in the cam with belt marks on it. Replaced both cam and belt and tested the unit. The unit begin to work as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Harker Heights, TX 76548
Tyler
Job Details:
10/19/2021
Arrived on site for washer needing previously diagnosed ui and ACU. Upon arrival installed needed parts. Reassembled and tested unit in diagnostics and normal operation. Found unit no longer giving ui errors and functioning as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Burnet, TX 78611
Cliff
Job Details:
10/19/2021
Arrived on site to replace previously ordered parts for dishwasher. Replaced ui and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
AMANA RANGE
Model AER5830VAB0
Near Copperas Cove, TX 76522
Al
Job Details:
10/19/2021
Arrived back on site and discovered the customer did not have the door handle needed to complete the repair. Ordering the door handle w10144889 and will return with all previously ordered parts to complete the repair. Needs more work; ordrng 1 W10144889 (HNDLE-DOOR)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ00
Near Georgetown, TX 78633
Lou
Job Details:
10/19/2021
"Arrived on site to inspect refrigerator leaking water and ice maker not working. Upon further inspection, the customer advised that water is leaking at the front left and right corners at the bottom of the FC door. I tested the water dispenser and found the water was slow to dispense. I tested the ice maker in test 120 of diagnostics and it operated as designed. I removed the ice maker and tested the fill tube and water came out a brief second and then I found water coming from the filter/filter head area. I disassembled the RC section and found the filter was not properly installed. Retested the fill tube and no water leaked. I placed the filter back in the filter head and retested and no water leaks. I recommended that the customer replace the filter as it came from a different manufacturer other than Whirlpool. Cleaned up the ice and water form the RC section and reassembled and retested the water dispenser and fill tube and unit is operating as designed. No water leaks observed at the end of service, job completed."
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFP00
Near Waco, TX 76710
Jonathan M
Job Details:
10/19/2021
"Arrived on site for a refrigerator that?s not making ice. Inspected unit and work area. The customer advised that the unit does make ice however and ice has a hard time being dispensed due to the clumping of the ice. Confirmed the customers complaint and found the ice cubes being ejected from the icemaker were parts of sheets of ice and had broken the ice container. Spoke to SW and was advised the issue was either going to be an icemaker issue, valve issue, or main control issue. Was advised to replace the icemaker and the ice bin first and to test the unit to see if the unit still overfilled. Will need to check water pressure at the dispenser to make sure that 8-10 ounces of water are being supplied within 10 seconds. Ordering parts in the office will need to contact extended warranty for authorization as well as contact the customer about a return date due to a PSP item.; ordrng 1 W11033825 (ice-contnr) and 1 W11333076 (CONTROL)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM02
Near Woodway, TX 76712
Jonathan M
Job Details:
10/19/2021
"Arrived on site for refrigerator that?s not making a noise in normal operation. Inspected unit and work area. The customer advised that the unit still makes a jingle anywhere from 2 to 3 times a day but the temperatures have stabilized and are not jumping all over the place. She advised that she has not seen the red over temperature light come on since the previous repair. Checked temperature in the refrigerator section and found the refrigerator at 35?F. I called Whirlpool Techline Inc spoke to Anthony SR# 7732032267. He advised that the only thing that could be causing the jingle would be the over temp alarm as this unit does not have a door alarm on this unit. He did advise that the unit would be flashing the red over temperature until the customer reset it and the alarm would be going off far more frequently. He advised that based on the information, there would have to be something else making the noise. Spoke to PR and was advised two re-order the control just in case if there was a bad main board
We serviced a
WHIRLPOOL OVEN
Model JMW2427WB02
Near Waco, TX 76712
Jonathan M
Job Details:
10/19/2021
"Arrived on site for an oven that?s turning off mid cycle. Inspected unit and work area. The customer advised that she has not been able to use her oven due to an error message keeping her from using the oven. Ran into diagnostic mode and found an F8 E0 (low fan speed under speed) error code. Tested the unit and diagnostics and found late amount of air coming out from the unit when the unit was in manual testing mode. I advise the customer that we would attempt to replace both fans first and if there were further issues past that we would replace their main control. Ordering parts and rescheduled customer.; ordrng 2 WPW10273667 (blower)s"
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ2
Near Temple, TX 76504
Tali W
Job Details:
10/19/2021
"On site for range door not closing properly. Found right hinge bent and not lining up properly. Also, liner loose. Replace hinge and clipped liner back in place. Unit functioning as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Killeen, TX 76542
Tyler
Job Details:
10/19/2021
Arrived on site for refrigerator not cooling. Upon arrival customer stated they had plugged unit back in 24 hrs prior to my arrival. Found no frost on coil and after checking pressures found unit equalized at 50psi H&L sides while compressor would run for 2 seconds then shut down. Found replacing start device 2x didnt help compressor run even though voltage was stable at 120. Called techline Anthony (sr#7732032477) to report findings. Was instructed that compressor had failed. Replaced compressor And pulled vacuum for 20 minutes. Recharged system with 3.27oz of refrigerant. Found psi lvls at 150 and 0 psi after 20 additional minutes of run time. Informed customer to give unit 24hrs. Call complete
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Leander, TX 78641
Kayman
Job Details:
10/19/2021
Arrived onsite for washer making clicking noise during cycles. I found F7E6 stored in the system. I tilted the unit and found the shifter had come disconnected from the cam. I replaced the shifter and tested the unit in both manual diagnostics and auto diagnostics. The unit is now working as designed no leaks were detected during time of service. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Leander, TX 78641
Taylor M
Job Details:
10/19/2021
"Arrived on site to diagnose dryer with timer not functioning as designed, I gained access to the unit and replaced the timer and now the unit is functioning properly as designed, I gained access to the terminal block and found it to be good. Job complete."
We serviced a
MAYTAG FREEZER
Model MZF34X20DW04
Near Woodway, TX 76712
Jonathan M
Job Details:
10/19/2021
"Arrived on site for a freezer that has a door ceiling issue. Inspected unit and work area. Confirmed customers complaint and found the door not sealed on the bottom left-hand corner. Replaced gasket and attempted to use a heat gun to see the gasket properly onto the cabinet. Found an issue with that bottom left-hand corner and went to adjust the gasket. Found the door on the underside bowed causing the issue. The unit will need a new door, name plate, and gasket for repair. Ordering parts in the office will need to contact the customer about a return date due to out of stock and PSP items.; ordrng 1 W10746789 (dor-fmd WHITE) and 1 W11501317 (GASKET ) and 1 WPW10612925 (nameplate)"
We serviced a
WHIRLPOOL COOKTOP
Model GJC3654RB05
Near Belton, TX 76513
Tyler
Job Details:
10/19/2021
Arrived on site for cooktop not allowing the front two burners to operate correctly. Upon arrival confirm complaint after shutting off power and disassembled unit I found the issues were related to the front right burner as well as the left front infinite switch the infinite switch to the left front burner was not allowing for proper power regulation and the front right burner element was burned on the coil. I replaced both the left front infinite switch as well as the front right burner element after reassembling unit I ran tests and found that both burners and All functioning as designed along with the rest of the cooktop. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Temple, TX 76501
Tyler
Job Details:
10/19/2021
Arrived on site for refrigerator needing previously diagnosed ice maker fill tube. Upon arrival I confirmed previously diagnosed issue and then installed needed part. After reassembling unit I ran harvest test and found ice maker fill8ng as designed. No leaks call complete
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Leander, TX 78641
Kayman
Job Details:
10/19/2021
Arrived onsite for washer not washing clothes well or agitation issues. Upon inspection I found no error codes stored. I ran auto diagnostics and the unit ran through as designed. Manual diagnostics on high spin and heavy agitate both checked good. I called techline SR#7732026209 Travis advised me to check J2- 4 to 5 between for 5 to 9 ohms resistance. The windings showed 5 ohms which is within range. Travis advised changing the settings on the washer to accommodate for hard water and eco friendly features on the unit. I had the customer load the machine and we monitored functions on the new settings. The unit seemed to be running as designed with no issues but I advised the customer to monitor the unit. No leaks detected during time of service. Job complete.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ02
Near Temple, TX 76501
Tyler
Job Details:
10/19/2021
"Arrived on site for refrigerator leaking water out of the top of the fridge when the icemaker was filling as well as freezing all items in RC compartment top to bottom. Upon arrival I took temp reading of both compartments (40 rc temp(actual) 0 FC temp (actual)) also found that cause of leak was through the filter cracked on top of the fridge I also opened out the RC thermistor and found it sitting at 5.28 Kohms and within specs. I am form customer findings and quoted them for minimum to maximum parts required for repairs including but not limited to the fill tube, damper motor, high voltage control, & thermistor
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS04
Near Leander, TX 78641
Kayman
Job Details:
10/19/2021
Arrived onsite to install previously diagnosed parts. I installed the hinge arm and the unit still showed a inverter error. I replaced the inverter again and tested. The unit is now working as designed and heated a cup of water for 2 mins with no issues. Job complete.
We serviced a
JENN-AIR MICROWAVE
Model JMD2124WS
Near The Hills, TX 78738
Robert
Job Details:
10/19/2021
Arrived on call to replace previous diagnosed part. After installation test operation. The door operation good.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Copperas Cove, TX 76522
Al
Job Details:
10/19/2021
Arrived on site and inspected oven heating issues. Heated the oven to 350 and both elements and the control were working properly. The sensor was also working. The customer was using a dial oven temperature sensor and felt the temperatures were off by 10-15 degrees. I calibrated he unit and explained to the customer how to adjust the temperatures to cook evenly. Customer satisfied. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519FS1
Near Georgetown, TX 78633
Jonathan S
Job Details:
10/19/2021
Arrived n site to install previous diagnosed part. Removed failed control and installed new. Installed light bulb that customer had on hand. Tested operation. All tested good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Austin, TX 78724
Scott
Job Details:
10/19/2021
"Arrived on site for dishwasher still not filling . Found piece of rubber stuck in hammer valve . Removed rubber , now getting water out of supply valve . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Lakeway, TX 78738
Luis
Job Details:
10/19/2021
"Arrived on site for not dispensing ice. Tested dispenser no ice motor stopping,removed bin found obstruction in bin gears,cleared obstruction reinstalled bin with ice tested ice dispenser unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAYM
Near Austin, TX 78717
David S
Job Details:
10/19/2021
Arrived on site for dishwasher not cleaning and not heating. I inspected the unit and work area. I found the heating element broken. I inspected the filter and found it clogged with food debris. I cleared out the food debris. I ran the unit though a diagnostics cycle and found it filling and washing as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Austin, TX 78744
Jacob
Job Details:
10/19/2021
Arrived onsite for unit making a noise louder than usual when cooling. Heard the noise coming from the unit. Heard noise and traced to the heating coils from under we?re sitting on the chassis causing the rubbing. Was able to wedge something in between to get the noise to stop. No issues at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Georgetown, TX 78633
Lou
Job Details:
10/19/2021
"Arrived on site to inspect washer noises. Upon further inspection, I placed the unit in diagnostics showing no error codes. Tested high speed spin manually and the unit began to make a loud screeching metal on metal noise. I canceled testing and removed and replaced the gearcase, cam assembly, and drive belt and calibrated the unit. Retested in diagnostics and the unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHB02
Near Burnet, TX 78611
Cliff
Job Details:
10/19/2021
Arrived on site to replace door for refrigerator. Replaced door and badge and all is working properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Pflugerville, TX 78660
Wesley
Job Details:
10/19/2021
Arrived onsite and found power supply issue. Advised customer on findings. Repaired power supply problem and tested function. Unit is now operating as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near San Marcos, TX 78666
Andrew
Job Details:
10/19/2021
"Arrived on site to test unit for water leak, tested unit found heating element was very loose causing leak , tightened element properly, tested unit, unit working as designed, no leaks detected at this time, job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW
Near Austin, TX 78734
Brandon
Job Details:
10/19/2021
"Arrived on site for customer complaint of Audi console not responding, customer is going to make the unit accessible to work on, ordering the UI console. ; ordrng 1 W11306658 (UI console)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Round Rock, TX 78664
Jimmy J.
Job Details:
10/19/2021
Arrived on site to install previously diagnosed part. Removed sump and motor and installed new sump and motor. Ran diagnostics and dishwasher is running as designed. No leaks detected. Job completed.
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JS0
Near Leander, TX 78641
David S
Job Details:
10/19/2021
Arrived on site for oven not getting to temp. I inspected the unit and work area. I tested voltage to the unit and found it good. I tested the bake and broil and found them in range. I tested the oven temp sensor and found it reading with in range. I replaced the control. The unit is working as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Dripping Springs, TX 78620
Robert
Job Details:
10/18/2021
Arrived on call for complaint of noise. Found the compressor line touching frame causing noise. Adjusted the line to quiet the noise.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Austin, TX 78702
Luis
Job Details:
10/18/2021
"Arrived on site for no cool. Powered unit on clicking noise from compressor compartment compressor not powering on. Diagnosed a defective start device,installed a new start device powered unit on compressor powered on. ; used 1 8201786 (Start device) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Pflugerville, TX 78660
Wesley
Job Details:
10/18/2021
Arrived onsite and tested unit for ice production problem and found unit operating as designed with good ice production. Installed new filter for customer and changed mullion heater settings to 100% operation.