Service History 522

Near Buda, TX 78610
Jacob
Job Details: 06/09/2020
WASHER WHIRLPOOL WTW4815EW0 "Arrived onsite for unit not spinning and making a loud noise. Tested unit. Found that the unit was getting a error code for the actuator not shifting correctly. Replaced actuator. Tested unit. Unit test good. No leaks at this time. Job complete.
Near Round Rock, TX 78681
Kayman
Job Details: 06/09/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived onsite to install previously diagnosed parts. Installed parts but received wrong housing for filter. Ordering filter housIng (W11194438) .; ordrng 1 W11194438 (housing)
Near Pflugerville, TX 78660
David S
Job Details: 06/09/2020
REFRIGERATOR MAYTAG MFI2570FEZ08 "Arrived on site for fridge leaking water from the dispenser. I inspected the unit and work area I found the dispenser pushing air out and leaking after you get water. I gained access to the water valve and found the water dispenser line not fully seated. I reseated the lines and tested the unit. It is no long leaking from the dispenser and not pushing air out of the line. No water leaks detected, job complete."
Near Round Rock, TX 78681
Paul
Job Details: 06/09/2020
REFRIGERATOR KITCHENAID KRMF606ESS01 Arrived onsite for a refrigerator that another company came out and found a refrigerant leak. Mr stated the unit wasn’t cooling correctly in the RC but the FC seemed to be working and the unit did not make ice. I found the RC at 61 degrees and the FC at 25 degrees and dropping very slow. I found the RC evaporator completely frozen over and no air movement. I found the drain line clear. I ran service test 38 and the unit went thru a short defrost properly. I recommended to the customer to replace the UI and the RC evaporator harness. Ordering the drip pan JIC and explained to the customer there would be an additional charge for it if we find it cracked when we can get access to it. I went over defrost instructions with the customer on towel placement. The customer stated they had a shop vac and would vacuum the drip tray out to keep it from overflowing. I put the unit on it’s rollers so the customer could roll it out.; ordrng 1 W10836964 (PAN-DRIP)
Near Killeen, TX 76542
Al
Job Details: 06/09/2020
WASHER WHIRLPOOL WTW7500GC2 Arrived to inspect washer not draining.Confirmed the complaint and found the drain pump defective.Removed and replaced it.Reassembled and unit tested as designed.All water lines were dry at the time of service.Customer satisfied.Job complete
Near Waco, TX 76705
Jonathan
Job Details: 06/09/2020
WASHER MAYTAG MVWB835DW4 Arrived on site for washing machine that will fill with water but won’t start the cycle. Inspected unit and work area. Please do not in service diagnostics and found an F0 E3 (over load) and F2 E1 (inlet water temperature fault) error codes. Tested unit through an auto test and found unit was over filling and would not drain out completely. Blew out pressure hose to ensure no obstruction was in the line and tested again. Found same occurrence. Replaced control and tested unit. Unit ran as designed. Call complete.
Near Pflugerville, TX 78660
Kayman
Job Details: 06/09/2020
WASHER WHIRLPOOL WTW8040DW4 Arrived onsite for display panel not working or illuminating. Upon inspection I found a dead touch panel. I replaced the panel and unit is working as designed. Job complete.
Near Dripping Springs, TX 78620
Robert
Job Details: 06/09/2020
WASHER MAYTAG MHW6630HC0 "Arrived on job to replace door parts, bellow and glass. After replacement test operation. No leaks detected at time of service."
Near Austin, TX 78704
Brandon
Job Details: 06/09/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for customer complaint of unit leaking from door. I removed door and found leaks coming from vent and dispenser, ordering all parts. ; ordrng 1 W11112070 (DEFLECTOR) and 1 WP8269259 (gasket) and 1 WPW10428211 (vent)"
Near Austin, TX 78748
Kevin
Job Details: 06/09/2020
WASHER WHIRLPOOL MVWB835DW4 "Add on site and replace control board and control panel recommended by tech line on previous visit. After replacement machine will complete a diagnostic cycle. No water leaks detected at time of service, job complete"
Near Austin, TX 78717
David S
Job Details: 06/09/2020
DISHWASHER WHIRLPOOL WDT920SADM2 "Arrived on site for dishwasher not draining, I inspected the unit and work area. I found the filter missing. I gained access to the drain pump, I found the pump clogged with some debris. I cleared the debris and the unit drained properly. I am ordering a replacement filter W10872845 to complete the repair, to prevent the pump from clogging again; ordrng 1 W10872845 (filter)"
Near Waco, TX 76708
Jonathan
Job Details: 06/09/2020
DRYER AMANA NED4655EW1 "Arrived on site for a dryer that wasn’t drying clothes. Inspected unit and work area. Please do unit in a normal high heat dry cycle and unit heated and tumbled and counting down. Customer advised that the unit was taking longer than usual to ventilate and dry the clothes. Advised this issue was a ventilation issue. Looked behind the unit and found the vent hose looped up word and out and customer advised that the vent went up through the second floor roof. I advise the customer if airflow can’t make it outside, it creates a sauna like situation in the dryer. Spoke to MS and she advised me to go ahead and shorten the vent hose. Had to remove a door in the Landry room closet to pull out the dryer. Had customer sign a damage waiver due to the middle screws on the door frame and on the door of the hinge being stripped and unable to be removed. Customer removed hinge from door. Cut down vent hose and advised customer of further problems persist, the issue would be w
Near Lago Vista, TX 78645
Lou
Job Details: 06/09/2020
MICROWAVE GE JVM3160RF3SS "Arrived on site to inspect microwave door handle broken. Upon further inspection, I found the bottom portion of the unit door handle broken from the mount. I found the screw still attached to the handle. I removed the door and removed the outer trim and found that the handle had separated completely from the doors front panel and could not be repaired without ordering the door. I am ordering the door and CNOTE-AUTHORIZATION. Office to schedule return service. Unit door reassembled and put back on the unit. ; ordrng 1 CNOTE (AUTHORIZATION) and 1 WB56X32785 (DOOR)"
Near Leander, TX 78641
David
Job Details: 06/09/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site to diagnose refrigerator Evap building frost and ice again. Performs diagnostic and to called tech line. Spoke to Austin, and also did video chat, SR7728014994. Austin advised me to perform the steps in service pointer W11092686e, which will basically replace and close off air leaks going to the Evap. We have already done the electronics and harness. Ordering another harness as well as the Evap cover, securing items, and a drain pan to follow out service bulletin. .; ordrng 1 212643 (sealer-gum) and 1 2185788 (clamp) and 1 67006425 (screw) and 1 W10836964 (pan-drip) and 1 W11033168 (harns-wire) and 1 W11211387 (cover-evap) and 1 WPW10339879 (tie-wire)"
Near Copperas Cove, TX 76522
Al
Job Details: 06/09/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived to inspect dishwasher not filling properly.Found a valve (6/4) error.Advised customer and attempted to turn off water to dishwasher and shut off valve underneath the sink was stripped, not allowing the unit water to be turned off.Both the customer and I looked and couldn’t find the shut off to the house.Customer called public works to get information on the location of the turn off valve.No repair done due to water shut off issues.Customer will call to reschedule repair.; O-emld tckt"
Near Andice, TX 78628
David S
Job Details: 06/09/2020
REFRIGERATOR WHIRLPOOL WRF997SDDM00 "Arrived on site for ice maker not working. I inspected the unit and work area. I tested the ice maker fan, it came on. I tested the ice maker motor and it failed to find home position I removed the failed ice maker and replaced with a new. Unit cycled and filled with ice. Job complete. No water leaks detected.
Near Austin, TX 78738
Brandon
Job Details: 06/09/2020
WASHER WHIRLPOOL WFW8620HC1 "Arrived on site for customer complaint of leak, found leak coming from drawer, I replaced drawer, unit tested good."
Near Austin, TX 78737
Luis
Job Details: 06/09/2020
ICE MACHINE KITCHENAID KUIA15NRHS11 "Arrived on site for no ice. Found corroded harness to pumps,replaced harness assembly,reassembled unit,ran diagnostics all test passed.
Near Leander, TX 78641
David
Job Details: 06/09/2020
OVEN WHIRLPOOL KEBS207SSS04 "Arrived on site to diagnose oven they was throwing an F2E0 code for disconnected keypad. Performed diagnostics in unit. Checked ribbon cable on display control going to touchpad. Error would go on and off wiggling that cable. Tried reversing cable and retested, but error still persists. The issue is in the socket on the touch panel.
Near Kyle, TX 78640
Robert
Job Details: 06/09/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on job for complaints of water on floor. Found the valve leaks. Replaced valve and tested. No additional leaks detected.
Near Austin, TX 78750
Wesley
Job Details: 06/09/2020
REFRIGERATOR WHIRLPOOL MFI2570FEZ Arrived onsite and found fridge power cycling randomly. Replaced control and UI. All checks good.
Near Salado, TX 76571
Cliff
Job Details: 06/09/2020
RANGE WHIRLPOOL WFE320M0JS0 Arrived on site to diagnose a range with a storage compartment not sitting properly below oven. Customer had already reposition drawer to proper alignment. Tested unit and found no other failures and no repairs needed at this time.
Near Georgetown, TX 78628
David
Job Details: 06/09/2020
WASHER MAYTAG MHW6630HC0 "Arrived on site to diagnose a washer that was leaking. Performed diagnostics on unit. Customer also explained they had been washing a medium sized blanket in the bulky items cycle, and water had leaked from the back of the unit. Removed the upper vent hose and found water in it, and water trail down the back panel. Installed vent coupling to reduce splashing. Unit doesn’t leak in other cycles, and likely just had too much water for the items in the load. All is now working as designed. Call complete."
Near Austin, TX 78729
Wesley
Job Details: 06/09/2020
DISHWASHER MAYTAG MDB7979SHZ0 "Arrived onsite and found unit operating with failed adjusters, ordering adjusters to repair and returning with tracks. ; ordrng 1 WPW10609578 (adjuster) and 1 WPW10609579 (adjuster)"
Near Waco, TX 76708
Jonathan
Job Details: 06/09/2020
REFRIGERATOR WHIRLPOOL WRF767SDHV00 Arrived on site for refrigerator that would not cool. Inspected unit and work area. No repairs needed at this time. Call complete.
Near Georgetown, TX 78626
Jonathan
Job Details: 06/09/2020
DRYER WHIRLPOOL WED4800XQ0 "Arrived on site for dryer not heating after heating element was replaced. Performed diagnostics mode and tested voltage to unit and found 240 volts. Gained access to timer and found 240 volts of timer from red to back and should be at 0. Found failed timer. . Removed timer and installed new. Tested unit and found all tested good.
Near New Braunfels, TX 78130
Richard
Job Details: 06/09/2020
WASHER MAYTAG MVWB865GW0 Arrived onsite for the washer leaking. Ran diagnostics and found no leaks during testing. Leak could be coming from the drain in the home. Just advised customer to monitor. Complete.
Near New Braunfels, TX 78130
Richard
Job Details: 06/09/2020
WASHER MAYTAG MVWB865GW0 Arrived onsite for the washer leaking. Ran diagnostics and found no leaks during testing. Leak could be coming from the drain in the home. Just advised customer to monitor. Complete.
Near Salado, TX 76571
Cliff
Job Details: 06/09/2020
DISHWASHER WHIRLPOOL JDB9800CWP2 Arrived on site to replace control and vent assembly for dishwasher. Replaced both parts and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Buda, TX 78610
Jacob
Job Details: 06/09/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for unit not filling up with water inside the unit. Found that door latch was not closing correctly. Replaced door latch. No leaks at this time. Job complete
Near Buda, TX 78610
Leonardo
Job Details: 06/09/2020
DISHWASHER KITCHENAID KDTM354DSS5 Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Ordering new sump and motor W10805015. Office to reschedule. ; ordrng 1 W10805015 (PUMP AND MOTOR )
Near Killeen, TX 76543
Al
Job Details: 06/09/2020
DISHWASHER WHIRLPOOL WDF130PAHB1 "Arrived to inspect dishwasher not closing properly.Found the left side rubber friction sleeve broke off, causing the door issues.Ordering the friction sleeve.Needs more work.; ordrng 1 WP8268961 (FRICTION SLEEVE)"
Near Leander, TX 78641
David
Job Details: 06/09/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM "Arrived on site to diagnose refrigerator with half the led out in the RC ceiling light. Performed diagnostic and found bad led / control board. Replaced light control and retested. All lights are now working as designed. Call complete."
Near Wimberley, TX 78676
Robert
Job Details: 06/09/2020
DISHWASHER KITCHENAID KDTE704DSS1 Arrived on job to install new vent. After replacement test operation. Dishwasher working properly. No leaks detected at time of service.
Near Georgetown, TX 78628
Jonathan
Job Details: 06/09/2020
COOKTOP KITCHENAID KCGS556ESS02 Arrived on site for for cooktop not igniting. Inspected unit and work area. Found spark igniter not sparking. Disassembled unit and found spark harness grounded to frame (see SD-quick pic). Will need to order harness and will return with module. ; ordrng 1 W10868537 (SWITCH HARNESS )
Near Jarrell, TX 76537
Cliff
Job Details: 06/09/2020
WASHER MAYTAG MVWX600XW0
Near Kempner, TX 76539
Al
Job Details: 06/09/2020
REFRIGERATOR WHIRLPOOL WRF757SDHV00 Arrived to inspect French door refrigerator not cooling.Confirmed the complaint and plugged the unit back in and found the start device was defective.Removed and replaced it.Told customer to place a bottle of water in the freezer compartment and wait 24/48 hours for unit to reach optimal temperatures.All water lines were dry at the end of service.Job complete
Near Austin, TX 78745
Kevin
Job Details: 06/09/2020
REFRIGERATOR WHIRLPOOL MFX2876DRM "Arrived on site and replaced control board kit recommended by tech line on previous visit. New kit had no effect, reinstalled old kit and spoke with tech line again and they said after checking voltage at the control board there is a short somewhere in the DC circuit causing the control board not to read that the doors are closed.
Near Austin, TX 78737
Leonardo
Job Details: 06/09/2020
MICROWAVE WHIRLPOOL WOC54EC0AS00 Arrived on site to found wrong board ordered. Ordering new board W11259785.; ordrng 1 WPW10486188 (CONTROL BOARD )
Near Round Rock, TX 78664
Wesley
Job Details: 06/09/2020
DISHWASHER WHIRLPOOL WDT710PAYM4 "Arrived onsite and found back stops for upper rack needed. Also dispenser is broken. Ordering dispenser, and stops. . ; ordrng 1 WPW10195175 (dispenser) and 2 WPW10195622 (stop)s"
Near Georgetown, TX 78628
Jonathan
Job Details: 06/09/2020
WASHER WHIRLPOOL WTW4950XW0 "Arrived on site to install previous diagnosed parts. Removed failed valve and installed new. Performed diagnostics mode and ran test cycle. Monitored operation and observed for possible leaks. All tested good, no water leaks detected. ; ordrng 1 SEENOTE
Near Austin, TX 78704
Jacob
Job Details: 06/09/2020
WASHER WHIRLPOOL WFW3090JW0 Arrived onsite for unit not filling with water. Tested unit. Found that latch to unit was not engaging to allow water to fill unit. Tested unit. Unit test good. No leaks at this time. Job complete
Near New Braunfels, TX 78130
Richard
Job Details: 06/09/2020
DRYER WHIRLPOOL WED5000DW2 Arrived onsite for the dryer door seal torn. Replaced door seal and added adhesive. Dryer tested good complete.
Near Cedar Park, TX 78613
David
Job Details: 06/09/2020
MICROWAVE JENN-AIR JMV8208CS3 "Arrived on site to install previously diagnosed parts to resolve the non run, interlock switch issue. Replaced upper and lower interlocks and heir assisted micro switches. Tested and all is working as designed at this time. Door says slightly to the right lower corner, so if switches don’t resolve this a door / hinges would be next step."
Near Austin, TX 78746
Kevin
Job Details: 06/09/2020
WASHER WHIRLPOOL WFW9600TW00 "Arrived on site and inspected washer and found washer is full of standing water drain pump is not working, removed all water from washer and recommended replacing drain pump. After replacing ran a diagnostic cycle and everything is operating properly. No water leaks detected at time of service, job complete."
Near Austin, TX 78738
Brandon
Job Details: 06/09/2020
DISHWASHER GE PDWT380V00SS "Arrived on site for customer complaint of unit not draining, found drain hose clogged, ordering drain hose. ; ordrng 1 WD24X10045 (drain tube a)"
Near Lago Vista, TX 78645
Lou
Job Details: 06/09/2020
REFRIGERATOR WHIRLPOOL wrb322dmbm00 "Arrived on site to inspect refrigerator freezer door light not functioning properly. Upon further inspection, I found the door switch sticking inside the switch housing. The switch was good, but is sticking and not always opening to turn the light on. I removed and replaced the switch and tested and it is operating as designed. No water leaks observed during service, job completed."
Near Manor, TX 78653
Eman J.
Job Details: 06/09/2020
WASHER WHIRLPOOL WTW5000DW3 "Arrived onsite for a washer making loud noise and burning smell. Tested system found that the washer wasn’t balanced. I balance the feet of the washer. Ran diagnostics. No error codes and no noise when in high spin. Ran washer on drain and spin with empty basket, showed customer no noise is present. Customer asked can I add a full load of clothes. Ran system on drain and spin with full load. Showed customer no noise is present washer is balanced. Job complete."
Near San Marcos, TX 78666
Richard
Job Details: 06/09/2020
WASHER MAYTAG MVWC565FW1 Arrived onsite for the washer not filling up. Ran diagnostics and found error code for the shifter. Found that the actuator was causing the issue. Washer could not advance to the agitating cycle which was causing the washer to not fill with water the rest of the way. Replaced actuator and washer tested good and no leaks detected. Complete
Near Hutto, TX 78634
Andy
Job Details: 06/09/2020
WASHER MAYTAG MVW6230HW0 Arrived on site to install previously diagnosed motor. Removed failed part and replaced with new. Tested unit and found unit still not spinning properly. Found failed gearcase and basket. Ordering needed parts. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10721967 (drive pulley) and 1 W10752187 (screw) and 1 W10913953 (actuator) and 1 W11093899 (AGITATOR ) and 1 W11178224 (BASKET ) and 1 W11183985 (SPANER NUT) and 1 W11239857 (belt) and 1 W11423758 (GEARCASE )
Near Lakeway, TX 78734
Brandon
Job Details: 06/09/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site for customer complaint of unit not draining or spinning clothes dry. Found unit timed out in first step of diagnostic test, pressure switch was never satisfied. Ordering pressure switch and control. ; ordrng 1 W11125159 (SWITCH)"
Near Nolanville, TX 76559
Jonathan
Job Details: 06/09/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived on site for refrigerator that had freezer light go out and then the refrigerator lights go out. Inspected unit and work area. Customer said that the lights in the refrigerator section were flickering at first when the freezer light went out but now they’re just dead. Replaced freezer LED and unit began to light and work as designed. Call complete.
Near Austin, TX 78752
Scott
Job Details: 06/09/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Arrived on site for no ice . Ran harvest , IM would cycle and activate valve but no water . Replaced valves . Re ran harvest . All checked normal . No water leaks detected at time of service . Job complete ."
Near Killeen, TX 76549
Al
Job Details: 06/09/2020
RANGE WHIRLPOOL WFC150M0EB3
Near Round Rock, TX 78664
David S
Job Details: 06/09/2020
REFRIGERATOR WHIRLPOOL WRR56X18FW02 Arrived on site for refrigerator not cooling. I gained access to the compressor. I tested the pressure in the system and found the system low on refrigerant. I attempted to remove the he access port and found it broken off in the compressor. I removed the old compressor and installed new. I installed a Uv dryer. I preformed a push pull test and the unit operated as designed. I put a 4.8 oz charge into the system. I monitored the pressures of the and they showed good. Please allow 24 to 48 hours to get to temperature. Job complete.
Near Lago Vista, TX 78645
Lou
Job Details: 06/09/2020
REFRIGERATOR KITCHENAID KRSF505ESS01 "Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the RC=57 degrees. I found a large mass of ice on the evaporator/fan scroll. I advised the customer that I would have to reschedule to allow them time to frost the unit before I could complete the repair due to the possibility of damaging anything behind the fan scroll. I had the customer sign the waiver of damages from defrosting refrigerator and recommended that they place towels behind and around the unit and unplug it to allow it to defrost. No water leaks observed during service. Unit was unplugged before I left and towels were placed around the unit. Customer left garage code with tech and advised that we can go in and repair the unit without him there. Office advised of this request. ;
Near Austin, TX 78737
Kevin
Job Details: 06/09/2020
DRYER WHIRLPOOL MEDB835DW4 Arrived on site and found a rattling noise call dryer is running. Disassembled dryer and found fan blade shroud is making contact with fan blade after correcting noise has stopped. Job complete
Near Elgin, TX 78621
Andy
Job Details: 06/09/2020
DISHWASHER MAYTAG MDB8989SHZ0 "Arrived on site for dishwasher leaking. Tested and inspected unit and found failed gasket, strike, latch and spray arms. Ordering needed parts. Office to schedule return trip. Instructed customer on leak to to keep very close eye on unit to prevent water damage risk.; ordrng 1 W10803178 (arm-spray) and 1 WPW10544004 (door latch strike) and 1 WPW10605345 (arm-spray) and 1 WPW10653840 (door latch)"
Near San Marcos, TX 78666
Richard
Job Details: 06/09/2020
DRYER WHIRLPOOL WED8000DW4 Arrived onsite for the dryer making a noise. During testing found that the drum is out of round and the motor is making a whining noise. Ordering parts and office to schedule. ; ordrng 1 W10626460 (drum) and 1 W11105178 (motor-drve)
Near New Braunfels, TX 78132
Richard
Job Details: 06/09/2020
REFRIGERATOR WHIRLPOOL WRR56X18FW02 Arrived onsite for the refrigerator not cooling properly. During testing found that the power cord is working fine. Replaced the control box and issue was not resolved. Did further testing and found the the evaporator fan motor is causing a dc short causing the issue. During installation of new Evap fan. Found that the fan motor was defective it was broken. Ordering evap fan motor and office to reschedule. ; ordrng 1 W10359880 (motor-evap)
Near Austin, TX 78759
Scott
Job Details: 06/09/2020
BUILT IN COFFEE JENN-AIR JJB6424HL0 Arrived on site for coffee maker flashing close door and not starting . Reset infusion slide . Unit functioning normally. Made cup of coffee . No water leaks detected . Job complete .
Near Austin, TX 78746
Luis
Job Details: 06/08/2020
REFRIGERATOR KITCHENAID KSSC48FJS00 "Arrived on site for no cool and no ice. Found freezer not freezing,removed evaporator cover found small ice ball on inlet to evaporator,heat exchanger heavily corroded diagnosed a leak at heat exchanger. Sealed system will need to be rebuilt replacing all tubing and compressor.
Near Austin, TX 78750
Paul
Job Details: 06/08/2020
WASHER MAYTAG MVWB750WQ0 Arrived onsite for a washer displaying an F51 error code. I could see clothing between the basket and tub. I removed 2 towels and a shirt. I tested the unit and it worked as designed. I explained to the customer that the bearings sounded a little louder than normal and if they get worse the unit would need a bearing job. There were no water leaks present at the time of service. Call complete.
Near Austin, TX 78748
Leonardo
Job Details: 06/08/2020
OVEN WHIRLPOOL WFE320M0ES Arrived on site to replace board. Replaced board test unit and unit test good job complete unit heating correctly
Near Horseshoe Bay, TX 78657
James
Job Details: 06/08/2020
DISHWASHER KITCHENAID KDTM404KPS0 Arrived on site and tested operation. Found error for float switch in drip tray. Found drip tray full of water caused by a hole in the drain line near pump. Also found water supply connection is cross threaded. Unit will need new fill valve and drain tube to repair. Both parts are expart and office will schedule return service. ; ordrng 1 W11036161 (DRAIN TUBE) and 1 W11434044 (VALVE)
Near Pflugerville, TX 78660
David S
Job Details: 06/08/2020
DRYER WHIRLPOOL WED5000DW2 "Arrived for lint tap not catching any lint. I inspected the unit and work area. I tested the dry for good air flow, the air flow tested good. I inspected the blower wheel and motor. I found both to be free of lint and debris. I am replacing the lint screen, as the lot screen looks to be out of shape. I called Techline and spoke to Andy I got sr#7728002983, I advised techline of the situation, and thy agreed replaced the lint screen. Job complete."
Near Seguin, TX 78155
Noah D
Job Details: 06/08/2020
DRYER WHIRLPOOL WGD4850HW0 "Arrived on site to inspect gas dryer for not heating, upon inspection found the gas not releasing to be lit, replaced igniter and Valve and found no change, ordering flame sensor ordrng 1 338906 (SENSOR )"
Near Kempner, TX 76539
Al
Job Details: 06/08/2020
DRYER WHIRLPOOL WED5000DW2 "Arrived to install previously ordered parts.In an attempt to remove and replace the motor, the blower cracked.Ordering the blower wheel, blower housing, PTS relay and will return with previous parts. ordrng 1 WP694089 (WHEEL BLOWER) and 1 WP8577230 (HOUSING BLOWER) and 1 WPW10117655 (PTS RELAY)"
Near Killeen, TX 76543
Al
Job Details: 06/08/2020
DISHWASHER FRIGIDAIRE FDB1050REC2 "Arrived to install previously ordered parts.Found the unit was burned at the control and junction box.Unit combusted from inside
Near Horseshoe Bay, TX 78657
James
Job Details: 06/08/2020
REFRIGERATOR JENN-AIR JCD2389DTB Arrived on site and installed new water line to ice maker. Found fresh food door gasket magnet is no longer magnetized throughout the majority of the gasket and the gasket will not seal to unit. Unit will need new fresh food door gasket. Part shows out of stock. Office to schedule return service. ; ordrng 1 WP61005944 (seal- f.f.)
Near Andice, TX 78628
Lou
Job Details: 06/08/2020
DISHWASHER KITCHENAID KDTM704ESS3 "Arrived on site to inspect dishwasher not drying or cleaning dishes. Upon further inspection, I found the unit with no rinse aid and the customer has a water softener system. Placed the unit in diagnostics showing no error codes a continued with testing. Unit operated as designed. I made recommendations for detergent/rinse aid use as well as use and care. No water leaks observed during service, job completed."
Near Andice, TX 78628
Lou
Job Details: 06/08/2020
COOKTOP JENN-AIR JGC7636BP00 "Arrived on site to inspect cooktop ignitor. Upon further inspection, the customer advised that the burner ignitor are sparking while the burner is lit. I found that the burner caps were not seated correctly on the burner bases. I corrected the burner caps and tested all burners. All are operating as designed. I advised the customer that each burner will re-ignite if the ignitor senses no flame or too small of flame. I demonstrated this by turning each burner on and blowing the flame out and the ignitors arced and re-lit the burners. Unit is operating as designed. No gas leaks detected during service, job completed. I could not get a photo of the MS placard due to the wall oven being installed under the cooktop and the oven was difficult to remove."
Near Austin, TX 78724
Jacob
Job Details: 06/08/2020
DRYER WHIRLPOOL WHD5090GW0 "Arrived onsite for unit times not being consistent. Called Techline. Suggested lint blockage in front of lint coils, no lint was found. Had me run through diagnostics, checked for error codes, no error codes present. Suggestions customer to have to get used the drying times of the unit. Got SR#7728000635. No issues at this time. Job complete"
Near Georgetown, TX 78633
Jonathan
Job Details: 06/08/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived onsite for refrigerator filter door not staying closed. Inspected unit and work area. Found failed filter housing. Removed filter housing and installed new. Tested filter door operation. All tested good, no water leaks detected."
Near Austin, TX 78759
Wesley
Job Details: 06/08/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived on site and found ice maker with E2 error unable to run motor properly. Advised customer that icemaker is needed.
Near Lakeway, TX 78738
Brandon
Job Details: 06/08/2020
RANGE KITCHENAID KFDC506JSS00 "Arrived on site to replace door frame, opened box in front of customer, door frame is damaged. Ordering door frame again; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11385801 (DOOR FRAME)"
Near Georgetown, TX 78628
Lou
Job Details: 06/08/2020
REFRIGERATOR KITCHENAID KSCS25FTMS02 "Arrived on site to inspect refrigerator ice dispenser not working. Upon further inspection, I found the dispenser motor had water inside of it and was badly corroded. Also found the washers and seal for the shaft were badly corroded or damaged. The shaft had rust built up on it that would not remove. I am ordering the washers, seal and CNOTE-LSO PER CUSTOMER REQUEST and will return with the motor and shaft. No water leaks observed during service.; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 WP2198628 (seal) and 1 WP2212370 (washer) and 1 WP2305382 (washer)"
Near Georgetown, TX 78633
Lou
Job Details: 06/08/2020
REFRIGERATOR GE GSS25GMHJCES "Arrived on site to inspect refrigerator water not cold. Upon further inspection, the customer advised that the water dispenser is not working; the water comes out too slow and eventually goes to a trickle. I tested the water dispenser and the water trickled out. Removed the filter and tested and nothing came out. Placed my bypass in the filter head and still failed. I advised the customer of my findings. I am order the filter head assembly ad will return with the valve and replace both. No water leaks observed during service. ; ordrng 1 WR17X22074 (FILTER HEAD)"
Near Austin, TX 78737
Kevin
Job Details: 06/08/2020
WASHER WHIRLPOOL MVWB835DW4 "Arrived on site and found control panel is not functioning, need to order one, replaced detergent drawer due to discoloring. No water leaks from connections at time of service.; ordrng 1 W11112656 (console)"
Near Lockhart, TX 78644
Leonardo
Job Details: 06/08/2020
DISHWASHER WHIRLPOOL WDF550SAHB Arrived on site to test unit for unit not drying correctly. Found dispenser not dispensing jet dry. Replaced dispenser test unit and unit test good job complete.
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 06/08/2020
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site to replace board. Replace board test unit and light turning off and unit working correctly job complete
Near Lockhart, TX 78644
Leonardo
Job Details: 06/08/2020
DISHWASHER WHIRLPOOL WDF130PAHB0 Arrived on site to test unit for dispenser broke. Found dispenser broken replaced parts test unit and unit test good job complete.
Near Austin, TX 78717
David S
Job Details: 06/08/2020
MICROWAVE WHIRLPOOL WMH53521HZ3 "Arrived on site for microwave having no power. I inspected the unit and work area. I found the switches to be good and the thermal fuse was blown. I am ordering a magnetron W10818686, and will return with the thermal fuse, cap, diode, control, and both interlocks to complete the repair. .; ordrng 1 W10818686 (magnetron) and 2 W11197766 (interlock)s"
Near Austin, TX 78717
David
Job Details: 06/08/2020
WASHER MAYTAG MVWB765FW3 "Arrived on site to diagnose washer that was showing Lf error to customer. Performed diagnostic on unit and found F8E1 for long fill. Tested valves and could hear them humming, but not producing any water. Removed hoses and tested in drain and found water flow fine. Replaced valves / housing. Retested and unit is now filling as designed. No water leaks found. Call complete."
Near San Marcos, TX 78666
Robert
Job Details: 06/08/2020
OVEN WHIRLPOOL WFG525S0HS1 Arrived on job for complaints of not lighting oven. Found the control not responding.After replacement test operation. Oven working properly.
Near Austin, TX 78752
Luis
Job Details: 06/08/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "arrived on site for loud noise. Ran diagnostics diagnosed loud noise from damper control opening and closing,gears inside of control making loud noise ordering damper control ; ordrng 1 WPW10479155 (DAMPER CONTROL)"
Near Austin, TX 78727
Eman J.
Job Details: 06/08/2020
DISHWASHER WHIRLPOOL WDT975SAHZ0 Arrived onsite for dishwasher not powering on. Customer has dishwasher unplugged. After plugging dishwasher in it powered on. Ran diagnostics. Everything works as designed. Job complete.
Near Cedar Park, TX 78613
David
Job Details: 06/08/2020
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site to install previously diagnosed parts to resolve wash motor error. Installed new sump and motor assembly and retested. Diverter is no longer constantly running and unit is functioning as normal. No water leaks found. Use concession issued by KitchenAid for repair. Call complete.
Near Hutto, TX 78634
David S
Job Details: 06/08/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived on site for washer leaking. I inspected the unit and work area. I inspected the bellow and found no ropes or tears. I ran the unit through an automatic cycle and found no leaks coming from the valves or hoses. I gained access to the inside of the unit and found no water markers or water trails inside. I checked all hose connections and found none loose or broken. Now water leaks detected. Unit is operating as designed. Job complete.
Near Austin, TX 78717
Kayman
Job Details: 06/08/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived onsite for oven intermittently not heating time jumping and not chiming when timer goes off. I inspected the thermostat with my multi meter which resulted in a bad ohm reading. I am ordering a thermostat. I also noticed the turn table tray is chipped so I am ordering new tray. I replaced the control in attempt to remedy the chime and advised the customer to connect with whirlpool wifi. After changing the control I tested the timer chime and it tested good. Unit is functioning now but will need that thermostat. Ordering (W10818723) tray and (WP4449751) thermostat ; ordrng 1 W10818723 (tray-cook) and 1 WP4449751 (thrmst-fix)
Near Temple, TX 76502
Jonathan
Job Details: 06/08/2020
REFRIGERATOR WHIRLPOOL WRS325SDHB01 Arrived on site for refrigerator that’s leaking water out of the dispenser. Inspected unit and work area. Customer advised that the unit is slowly dripping water from the dispenser even when not in use. Found water water slowly dripping fro the dispenser. Removed back panel and found valve not closing all the way and allowing water through. Replaced water valve and tested unit. Unit is working as designed. Call complete.
Near Leander, TX 78641
David
Job Details: 06/08/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site to diagnose refrigerator with a constant P0 error. Performed diagnostic on unit. Every 4-5 minutes unit will shut down and restart, throwing P0 error. Checked voltage going in, and unit does have a constant 120VAC with no drops. Measured voltage at power board and verified steady 120. Found that unit drops power at the P1 connector on the control when it cycles. Checked voltage draw at compressor and found it pulling 1.45 - 1.6 amps, which is higher then normal. Customer informed me that the compressor was making louder noises about a week before the P0 issues. Advised customer we would need to start with a power board, via cc. Call complete."
Near Austin, TX 78734
Luis
Job Details: 06/08/2020
REFRIGERATOR WHIRLPOOL GI15NDXZS0 "Arrived on site for no ice. Found broken pan,replaced defective pan,ran diagnostics all test passed."
Near Pflugerville, TX 78660
David S
Job Details: 06/08/2020
REFRIGERATOR WHIRLPOOL WRS325SDHB01 Arrived on site for fresh food section freezing. I inspected the unit and work area. I found the diffuser stuck open and not moving. It appears the diffuser and thermistor come as one unit. I am ordering the diffuser W11317276 to complete the repair. Reschedule ordrng 1 W11317276 (diffuser)
Near West Lake Hills, TX 78746
Eman J.
Job Details: 06/08/2020
WASHER MAYTAG MVWB835DW4 Arrived onsite for washer making clacking noise. Tested system found no error codes or noise present in diagnostics. Ran washer with a load on Rinse and spin cycle. Still no clacking noise present. Advised customer to record noise next time it’s present.
Near Georgetown, TX 78633
Cliff
Job Details: 06/08/2020
REFRIGERATOR WHIRLPOOL KRFC704FSS00 Arrived on site to diagnose a refrigerator that is not draining from the evaporator drain pan in RC. Tested unit and found even though unit has been thawed I am not able to get even weedeater line through the drain tube as it has been collapsed by foam. Will need to document with tech line to get file number for extended warranty company.
Near Austin, TX 78759
Wesley
Job Details: 06/08/2020
REFRIGERATOR WHIRLPOOL WRF540CWHW01 Arrived onsite and provided customer instruct on unit deli drawer design. All checks good.
Near Pflugerville, TX 78660
Scott
Job Details: 06/08/2020
COOKTOP WHIRLPOOL WCG97US6DS00 "Arrived on site ,replaced switch harness and spark module. Did advise customer to be careful when using water to clean up .as well as to avoid spil overs . No gas leaks detected at time of service . Job complete ."
Near Austin, TX 78701
Jacob
Job Details: 06/08/2020
WASHER WHIRLPOOL WFW95HEXL2 Arrived onsite for unit. Tested unit. Got F1E1 error code. Found that control board was not communicating. No issues at this time. Job complete
Near Salado, TX 76571
Jonathan
Job Details: 06/08/2020
COOKTOP KITCHENAID KCED600GBL01 "Arrived on site for cooktop not working. Inspected unit and work area. Found cooktop sagging on front left side. Removed unit and found adhesive worn off glass and not holding in place. Will need to replace glass top, front left burner and bezel. Office schedule return due to no ETA on glass top. ; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10853046 (BEZEL ) and 1 W11051484 (COOKTOP)"