Near Pflugerville, TX 78660
Al
Job Details: 10/23/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived to inspect no ice issues.Verified the complaint and took temperatures and got 38 and 0.Preformed tests 57 and 45.Noticed the valve was humming, but no water was passing through the water line to the ice maker.I removed and reinstalled the water line and unit began filling the ice maker with water.Reassembled and advised customers father about previous issues and informed him on the repair.Unit now operates as designed.Customer told to wait for healthy ice production.All water lines were dry at the time of service.Job complete"
Near Pflugerville, TX 78660
Joseph C.
Job Details: 10/23/2019
DRYER WHIRLPOOL WED5620HW1 "Arrived on site for “unit will not come on after two cycles” complaint. Customer stated that after drying, especially towels, moisture would appear inside of display panel. Recommend customer contact Bob, at Dryer Vent Wizards (866)498-7233, to have venting checked for possible blockages. Dryer vent test results were inconclusive. Ordering new control panel and control..; ordrng 1 W11331275 (CONTROL) and 1 W11378949 (CONTROL PANEL)"
Near Austin, TX 78744
Richard
Job Details: 10/23/2019
REFRIGERATOR MAYTAG MFT2771XEM1 Arrived onsite for the refrigerator not making ice. Ran diagnostics and all functions tested good. Quoted customer for ice maker. Customer stated sense it tested ok they want to wait and see what happens. Customer also stated that they were having issues with the ice container not closing properly which could cause the ice maker issue as well. Advised on how to close ice container. Complete.
Near Round Rock, TX 78664
Al
Job Details: 10/23/2019
WASHER WHIRLPOOL WFW6620HW0 Arrived to inspect washer leaking from underneath.Ran diagnostics test mode and unit did not leak at all.I lifted the unit up from the front leveling legs and advised customer unit needed to be tilted back to prevent leaks.All water lines were dry at the end of service Job complete
Near Austin, TX 78731
Andy
Job Details: 10/23/2019
REFRIGERATOR KITCHENAID KRFC300ESS03 Arrived on site for refrigerator freezing food in RC. Tested and inspected unit and found all operations seems to be normal. Called tech line and spoke with Leon (SR# 7726182954) Made aware of issues and what was found was instructed to put into diagnostics and tested unit operations. Tested as instructed and all tested good. Was instructed to bump temperature in FC to 2° and to block off crisper air flow half way and to instruct customer on use and care and practice for best performance. And that all operations are normal. Did as instructed. No water leaks present at time of service.
Near Killeen, TX 76549
Arthur B.
Job Details: 10/23/2019
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Arrived onsite for customer complaint of SxS refrigerator leaking water at front dispenser. Found ice maker mold leaking removed and replaced ice maker. Reassemble and tested. No further leaks found. All water connections were dry at time of service.
Near Georgetown, TX 78626
Thomas L.
Job Details: 10/23/2019
REFRIGERATOR LG LFX28978ST01 Arrived on site to replace previously ordered compressor. When I tapped into the system to begin evacuating the system I found no charge. I found no indication of a leak in the compressor/condenser area. I opened the freezer to find the evaporator coil very discolored due to a leak. Unit will also need the freezer evaporator coil. ; ordrng 1 2HOURSYSTEM and 1 ADL73741401 (EVAPORATOR) and 1 CNOTESBEFORERESCHEDULING
Near Round Rock, TX 78665
Lou
Job Details: 10/23/2019
MICROWAVE WHIRLPOOL WMH31017HB2 "arrived on site to inspect microwave not heating. Upon further inspection, the customer advised the unit made a popping sound and stopped heating and they could smell a burning metal smell. I turned the unit on and it was loud and not heating. I removed the unit from the wall and removed the cover. I removed and replaced the magnetron, capacitor and diode. Retested the unit and it is much quieter and is heating properly. I advised the customer of my repairs and reinstalled the unit. I retested once I had it reinstalled ad it operated as designed. Job completed."
Near Cedar Park, TX 78613
Jonathan
Job Details: 10/23/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site for refrigerator FC not making ice. Performed diagnostics and advanced ice maker. Found broken wire at wire harness. Removed failed ice maker assembly and installed new. Tested cycle. All tested good, no water leaks detected."
Near Pflugerville, TX 78660
Paul
Job Details: 10/23/2019
REFRIGERATOR KITCHENAID KRFC300ESS03 Arrived onsite for the refrigerator making a loud noise when the ice maker fills with water. I put the ice maker in a harvest and found the valve sounding normal and working as designed. I explained to ms to raise the bale arm at night to turn the unit off so it won’t wake her up. Ms also stated moisture was building up and dripping on the top of the FC gasket. I explained to me that the humidity control needs to be on. I turned the control on and the mullion is getting warm. I checked the RC door gaskets and found them sealing properly. The unit is working as designed. Call complete.
Near Georgetown, TX 78633
Lou
Job Details: 10/23/2019
DISHWASHER WHIRLPOOL WDT970SAHZ0 "arrived on site to inspect dishwasher handle. Upon further inspection, the customer advised that the installer damaged the handle and they had one from whirlpool to replace the damaged one. I removed and replaced the handle and tested the unit. Unit operated as designed. No water leaks observed during service, job completed."
Near Temple, TX 76502
Chase
Job Details: 10/23/2019
WASHER ROPER RTW4516FW2 Arrived on site customer complaint was washer wouldn’t start and it kept draining all the time found the control board was bad replaced the part ran the unit all lines are dry
Near Georgetown, TX 78626
Jonathan
Job Details: 10/23/2019
REFRIGERATOR GE GSH25JFREWW Arrived on site for refrigerator not cooling. Customer stated that ice maker had quite working some time ago and unit just had recently stopped cooling. Inspected unit and work area. Found nothing running but lights are still working. Performed diagnostics and tested control voltage output. Found failed control.
Near Austin, TX 78747
Leonardo
Job Details: 10/23/2019
MICROWAVE AMANA AMV2307PFS2 "Arrived on site to replace door, due to door being cracked. Replaced door, tested unit, unit test good. Job complete"
Near Waco, TX 76710
Arthur B.
Job Details: 10/23/2019
ICE MACHINE KITCHENAID KUIC15PHZS "Arrived onsite to install new water level sensor,pump and water inlet valve. Removed and replaced all parts and observed unit making slab of ice. Found good ice slab forming and not short cycling. No other issues found. All water connections were dry at time of service."
Near Waco, TX 76705
Chase
Job Details: 10/23/2019
REFRIGERATOR WHIRLPOOL WRF555SDHV01 Arrived on site customer complaint was refrigerator had a lot of condensation on the side of it call tech-support
Near Jarrell, TX 76537
James
Job Details: 10/23/2019
WASHER KENMORE 110.228821 Arrived on site and tested operation. I found lid switch has failed causing no spin.Installed new switch assembly and tested operation. Unit tests good. Job complete.
Near Hutto, TX 78634
Al
Job Details: 10/23/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived to inspect refrigerator temperature issues.Customer advised when he called there was a lot of frost buildup in the freezer section.Today he advised the temperatures were back to normal.I took temperature readings in bot ff and freezer compartments and both were normal (38,0)Customer agreed the freezer may have been left opened, which caused the excessive temperatures.All water lines were dry at the time of service.Job complete"
Near New Braunfels, TX 78132
Luis
Job Details: 10/23/2019
REFRIGERATOR KITCHENAID KSC24C8EYY02 "Arrived on site for no cool. Removed evaporator cover,found heat exchanger lines heavily corroded,found excessive amount of corrosion on styrofoam insulation and on cap tube,found some traces of oil on evaporator and tubing,uploaded picture of corrosion to SD-QuickPic Removed fresh food evaporator,installed a new evaporator while reassembling evaporator compartment found cap tube broke inside of liner.
Near Kyle, TX 78640
Kevin
Job Details: 10/23/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site and inspected refrigerator and found no ice production cover ran test 44 and icemaker motor has failed. Replaced ice maker and test 44 will now cycle properly. Also ran test 45 and icemaker filled with water. no water leaks from connections at time of service, job complete"
Near Manchaca, TX 78652
Richard
Job Details: 10/23/2019
REFRIGERATOR WHIRLPOOL WRF560SEYM05 Arrived onsite for the refrigerator not cooling. Ran diagnostics and found that all functions tested fine. But there is no frost pattern on evaporator and compressor is running. Sealed system issue.
Near Leander, TX 78641
Jonathan
Job Details: 10/23/2019
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to install previous diagnosed parts. Removed broken switch housing and installed new. Tested operation, all tested good."
Near Manchaca, TX 78652
Richard
Job Details: 10/23/2019
REFRIGERATOR WHIRLPOOL WRT549SZDM01 Arrived onsite for the refrigerator not cooling. During diagnostics found that there is a restriction in the system. Sealed system issue.
Near Georgetown, TX 78633
Al
Job Details: 10/23/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived to inspect condensation drips from vent.Called Kurt @ Whirlpool Tech line advised him of issues.Was given file #(SR#7726189313).Unit drips condensation remains onto the customer floor..I advised customer of my findings.All water lines were dry at the time of service.Job complete
Near Austin, TX 78730
Scott
Job Details: 10/23/2019
REFRIGERATOR KITCHENAID KSF26C4XYY03 Arrived on site for no ice and warm temps in fresh food as well as frost building up on evap cover . Checked heater for proper ohms and voltage . Checked good. Found diffuser not opening properly . Replaced diffuser . All is checking normal at time of service . Job complete .nomwatet leaks detected .
Near Waco, TX 76710
Chase
Job Details: 10/23/2019
REFRIGERATOR JENN-AIR JFFCC72EFP00 Arrived on site found icemaker assembly was all frozen together because the door flap was broken on the icemaker shoot parts need to be ordered so they can be replaced; ordrng 1 W10696704 (door-ice) and 1 W10792147 (door-ice)
Near Austin, TX 78746
Kevin
Job Details: 10/23/2019
REFRIGERATOR KITCHENAID KSSC48QTS03 "Arrived on site and inspected refrigerator and found it is 70° in both sections, control board has been updated previously. Found that inverter is showing three blinks, sent video to DW, this means the inverter has failed. ; ordrng 1 W10629033 (inverter box)"
Near Cedar Park, TX 78613
Jonathan
Job Details: 10/23/2019
WASHER WHIRLPOOL MHW6630HC0 "Arrived on site for washer not draining. Performed diagnostics mode and checked fault codes. Found fault code F9-E1 slow drain. Removed water from unit. Gained access to drain motor assembly, removed filter and found clear. Checked bellow at wash tub and found brassiere padding stuck in wash tub. Removed items and tested unit. Found draw motor not activating. Tested voltage and found 120 volts. Tested ohms at motor and found motor windings opened. Removed drain pump and installed new. Tested unit. Performed automatic test cycle. All tested good, no water leaks detected."
Near Briarcliff, TX 78669
Andy
Job Details: 10/23/2019
OVEN WHIRLPOOL WOS72EC0HS01 Arrived on site for to install previously diagnosed part. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near New Braunfels, TX 78130
Luis
Job Details: 10/23/2019
ICE MACHINE WHIRLPOOL GI15NDXZS1 "Arrived on site for no ice. Ran diagnostics found faulty bin thermistor cont. diagnostics found weak air flow from condenser fan motor,compressor running no frost on evaporator diagnosed unit will need thermistor,condenser fan motor,compressor and evaporator. Replaced all parts vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on ran diagnostics good frost pattern on evaporator and strong air flow from fan. Reassembled unit tested all water tube connections no leaks. Repair covered under project code"
Near Round Rock, TX 78681
Paul
Job Details: 10/23/2019
OVEN WHIRLPOOL WOS51EC0AS01 Arrived onsite for the oven not coming on. The customer had the counter tops replaced and the oven was working before it was removed. I found the L1 to the oven with no voltage. I found 120VAC from the ground circuit to the junction box and I found 242VAC from L2 to the junction box. I advised the customer to call an electrician.
Near Temple, TX 76502
Chase
Job Details: 10/23/2019
DRYER AMANA NED4655EW1 Customers complaint was dryer is not heating but would turn thought it was not getting the correct power until she needed to call electrician
Near Leander, TX 78641
Thomas L.
Job Details: 10/23/2019
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for unit leaking water. Tested unit and found that the upper rack right side track stop was out of place. Properly installed track stop and unit now operates properly and all water connections are dry.
Near Seguin, TX 78155
Robert
Job Details: 10/23/2019
REFRIGERATOR MAYTAG MFF2558FEZ03 Arrived on job for complaints of freezer door not working properly. Found the slides damaged and brackets. Replaced slides and brackets. No leaks detected at time of service.
Near Jarrell, TX 76537
James
Job Details: 10/23/2019
RANGE KITCHENAID KSEB900ESS3 Arrived on site and found scratch on floor in front of unit from drawer. Inspected rails and found the right rail was not secured to chassis. Corrected rail and ensured proper operation. Unit tests good. Job complete
Near Austin, TX 78704
Scott
Job Details: 10/23/2019
DRYER WHIRLPOOL WED92HEFW1 "Arrived on site for long dry times . Ran diagnostic and air flow test . Found air restriction , unit is heating properly . Took vent hose off and had water in it . Advised customer to have maintenance to take a look at exterior vents. Job complete . Call condo owner and explained situation .
Near Pflugerville, TX 78660
Joseph C.
Job Details: 10/23/2019
WASHER MAYTAG MVWB835DW4 "Arrived on site for “noisy operation” complaint. Per previous diagnosis, removed and replaced suspensions. Tested and calibrated unit. Unit is performing as designed. No leaks detected, at time of service."
Near Hutto, TX 78634
Al
Job Details: 10/23/2019
REFRIGERATOR WHIRLPOOL WRS325FDAM02 "Arrived to inspect side by side refrigerator not producing ice.Confirmed the complaint and checked unit and found the fill tube was clogged with ice.Used my steamer to defrost the water line, reassembled and unit began operating as designed and filled with water.All water lines were dry at the time of service.Job complete"
Near New Braunfels, TX 78130
Robert
Job Details: 10/23/2019
REFRIGERATOR WHIRLPOOL WSR57R18DM02 Arrived on job for complaints not cooling. Found evaporator frosted. Defrost evaporator and found thermistor out of range. Replaced thermistor. No leaks detected at time of service
Near Austin, TX 78758
Tyler B.
Job Details: 10/23/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site . Was told to leave panel with super attendant, was documented with office prior to call"
Near Georgetown, TX 78633
Al
Job Details: 10/23/2019
WASHER MAYTAG MVWB835DW4 "Arrived to install previously ordered parts.Removed and replaced the console, control and lid lock assembly.Reassembled and unit tested as designed.Calibrated the unit.Job complete"
Near Austin, TX 78758
Tyler B.
Job Details: 10/23/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site for damaged door. Took pics and replaced door. No leaks on site
Near Austin, TX 78758
Tyler B.
Job Details: 10/23/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site . Was told to leave panel with super attendant, was documented with office prior to call"
Near Cedar Creek, TX 78612
Cliff
Job Details: 10/23/2019
WASHER GE GTW335ASN0WW Arrived on site to diagnose a washer that is making unusual noise. Found gearcase pulley bolt loose causing clicking noise during agitation. Tighten the bolt and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78758
Tyler B.
Job Details: 10/23/2019
DRYER WHIRLPOOL WED560LHW0 "Arrived on site for unit vibrating, found vent tube vibrating, applied van stock pads and tested good"
Near Austin, TX 78758
Tyler B.
Job Details: 10/23/2019
DRYER WHIRLPOOL WED560LHW0 "Arrived on site for unit vibrating, found vent tube vibrating added van stock pads and tested good"
Near Austin, TX 78704
Scott
Job Details: 10/23/2019
REFRIGERATOR KITCHENAID KRFF507HPS00 "Arrived on site ,replaced freezer door and badge . No water leaks detected at time of service . Job complete ."
Near Austin, TX 78737
Leonardo
Job Details: 10/23/2019
DISHWASHER MAYTAG MDB4949SDM0 "Arrived on site to test unit for not working/making loud noise. Tested unit. Found wash motor burned out. Replaced wash motor. Tested unit, unit working as designed, no leaks at this time. Job complete"
Near Volente, TX 78641
Jonathan
Job Details: 10/23/2019
VENTHOOD KITCHENAID KVWB406DSS2 "Arrived on site for vent hood damaged. Inspected unit and work area. Found unit already been corrected. Cleaned to chance for scratches or dents. No damages found. Tested operation, all tested good. Contacted builder to inform. All tested good."
Near Austin, TX 78739
Luis
Job Details: 10/23/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on site for cooling issue per customer after resetting power unit would not power on. Ran diagnostics during diagnostics found main control would po Parts $200.61 labor $179.99 total $380.60 plus tax
Near Austin, TX 78733
Kevin
Job Details: 10/23/2019
WASHER WHIRLPOOL WTW8500DC5 "Arrived and inspected washer and found saved error codes F0E3, F8E6, set washer into a diagnostic cycle and found it is leaking around valve assembly. Found that a gasket is missing off the center valve, replaced housing. After replacing leaking has stopped. While running drain pump also found standpipe is easily overflowed. Recommended that customer has this corrected before washer is used again. Sent video and pics to MS."
Near Georgetown, TX 78628
Jonathan
Job Details: 10/23/2019
REFRIGERATOR WHIRLPOOL WRF540CWHB00 Arrived on site for refrigerator frost buildup in FC and making helicopter sound in RC. Customer stated that the frost in freezer has been corrected but still making that sound. Performed diagnostics mode and found fault is with damper control.
Near New Berlin, TX 78155
Robert
Job Details: 10/23/2019
WASHER AMANA NTW4605EW0 Arrived on job for complaints of not washing properly. Ran diagnostics all good. Removed clothing from under agitator.
Near Austin, TX 78701
Wesley
Job Details: 10/23/2019
DISHWASHER WHIRLPOOL WDF518SAHM0 Arrived on site and replaced panel due to scratching. All checks good.
Near Austin, TX 78701
Wesley
Job Details: 10/23/2019
DRYER WHIRLPOOL WED560LHW0 Arrived onnsite and installed panel and top. Unit is now cosmetically correct.
Near Austin, TX 78701
Wesley
Job Details: 10/23/2019
RANGE WHIRLPOOL WEG515S0FS2 Arrived on site and cosmetically repaired unit. All checks good.
Near Austin, TX 78701
Wesley
Job Details: 10/23/2019
DRYER WHIRLPOOL WED560LHW0 Arrived on site and replaced panel. Cleaned door. All checks good.
Near Austin, TX 78701
David
Job Details: 10/23/2019
DISHWASHER WHIRLPOOL WDF518SAHM0 "Arrived on site to inspect damaged panel on dishwasher. Examined unit and found scratches on control panel and door skin. Ordering W11230172 panel, and W11230181 skin. Office to schedule return. ; ordrng 1 W11230172 (panel-cntl) and 1 W11230181 (panel)"
Near Austin, TX 78701
David
Job Details: 10/23/2019
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Arrived on site to install previously diagnosed parts. Installed new Lh RC door handle. Tightened and confirmed function. Also leveled unit.
Near Austin, TX 78701
David
Job Details: 10/23/2019
WASHER WHIRLPOOL WFW560CHW0 Arrived on site to install previously diagnosed parts. Utilized 2nd tech to unstick units. Removed dented front panel and replaced. Reassembled unit. Vetoed all is working as designed. Call complete.
Near Austin, TX 78701
David
Job Details: 10/23/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Arrived on site to install previously diagnosed parts. Installed left hand RC French door. Unit also needs 2 new door handles W10899551, mounting screws and door right W11301144, as well as emblem W11223753. Right door, handles, and emblem were already damaged on arrival and never ordered. Office to schedule return. ; ordrng 2 W10899551 (handle)s and 1 W11223753 (nameplate) and 1 W11301144 (dor-fip)"
Near Round Rock, TX 78665
Lou
Job Details: 10/23/2019
COOKTOP WHIRLPOOL WFC150M0EB2 "arrived on site to inspect the range cooktop burners. Upon further inspection, the customer advised that the back left burner popped while using it. I tested all four burners and only the back left burner wasn’t working. I removed the burner coil and tested ohms and it was good. I removed the back panel and found the switch had shorted. I advised the customer of my findings. I am ordering the back left burner switch ad . ; ordrng 1 WP3149404 (switch-inf)"
Near New Braunfels, TX 78130
Robert
Job Details: 10/23/2019
REFRIGERATOR IKEA IX5BBEXDS01
Near Austin, TX 78724
Scott
Job Details: 10/23/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Arrived on site for frost in freezer . Found left side rail is not retracting properly ,leaving a gap sometimes . Ordering both slides . Nonwater leaks detected at time of service . Please call to set return .; ordrng 2 W11265130 (DOOR SLIDES )s"
Near Austin, TX 78741
Kevin
Job Details: 10/23/2019
WASHER WHIRLPOOL WFW3090JW0 "Arrived on site and found washer is stacked, Maintenance department assisted in stacking washer. Replaced control board diagnosed by previous technician, washer will enter a diagnostic cycle and complete it. No water leaks from connections at time of service, job complete"
Near Killeen, TX 76549
Arthur B.
Job Details: 10/23/2019
DRYER WHIRLPOOL WED6620HW1 Arrive onsite for customer complaint of dryer not heating properly. Checked voltage and found proper 240v. Found dryer vent too long. Shorten tune and reinstalled. Dryer now flows well. No other issues found. Dryer vent and lint trap was clean of time of service.
Near Austin, TX 78730
Scott
Job Details: 10/23/2019
MICROWAVE KITCHENAID KCMS2055SSS1 "Arrived on site . Replaced lower micro switch . Bracket was good as well as other two switches .. Job complete ."
Near Austin, TX 78723
Joseph C.
Job Details: 10/23/2019
DRYER WHIRLPOOL WED4850HW0 Arrived on site for “timer not advancing” complaint. Inspected unit and found faulty timer. Removed and replaced timer. Tested unit. Unit is performing as designed. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy.
Near San Marcos, TX 78666
Robert
Job Details: 10/23/2019
RANGE KITCHENAID KSEG700ESS1 Arrived on job for complaints of buttons not working. Confirmed #6 not working. Replaced panel and test.
Near Austin, TX 78702
Leonardo
Job Details: 10/23/2019
OVEN WHIRLPOOL KFGD500ESS04 "Arrived on site to replace cooktop and panel mnfld. Replaced cooktop and panel mnfld. Tested unit, unit test good.
Near Round Rock, TX 78665
Paul
Job Details: 10/23/2019
DRYER MAYTAG MEDB765FW0 Arrived onsite for the dryer not heating. I found an F4E4 stored code. I found no voltage on L2. I found the customers breaker was not snapped in tight in the panel. I pushed the breaker in and tested the dryer. The unit is working as designed. Call complete.
Near Austin, TX 78753
Joseph C.
Job Details: 10/23/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site for “start button not functioning” complaint. Per my previous diagnosis, removed and replaced door gasket, ui and vent assembly. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Kyle, TX 78640
Leonardo
Job Details: 10/23/2019
DISHWASHER KITCHENAID KUDK03ITWH2 "Arrived on site to test unit for no power. Found that the light switch was turned Off and not In The ON position. Turned switch ON, tested unit, unit test good. Explained and showed customer the switch is what powers the unit. Job complete"
Near Lakeway, TX 78734
Andy
Job Details: 10/22/2019
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site for washer not filling/Takes too long to fill. Upon arrival customer informed me that issue is unit is not filling up enough. Checked for error codes and found none. Tested and inspected unit and found all operations are normal. Customer then put unit on bulky and it only filled up half way and that it should fill up yup all the way, I instructed customer that unit is operating as designed and that tub will not get completely full. Was instructed to talk to customer about use and care and practice for best performance. Did as instructed. No water leaks present at time of service. No repairs are needed at this time."
Near New Braunfels, TX 78130
Kevin
Job Details: 10/22/2019
REFRIGERATOR WHIRLPOOL WRF535SMBW00 "Arrived on site and found icemaker has failed and will not cycle. Replaced ice maker and the new one cycled immediately and filled with water. No water leaks from connections at time of service, job complete"
Near New Braunfels, TX 78132
Richard
Job Details: 10/22/2019
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Arrived onsite to install dispenser motor. Installed new motor and it tested good. While running diagnostics found that the there was no water being dispense in ice maker or water dispenser. Found that the water reservoir is frozen ordered reservoir and defuser assembly. Office to schedule. ; ordrng 1 W11164593 (diffuser) and 1 WPW10366790 (reservoir)
Near Canyon Lake, TX 78133
Richard
Job Details: 10/22/2019
DRYER MAYTAG MEDX655DW1 "Arrived onsite for the dryer making a high pitch noise. Upon inspection found that the belt pulley was causing the issue. Used repair kit. Replaced rollers, belt, belt pulley and dryer tested good and noise is gone. Complete"
Near Austin, TX 78703
Wesley
Job Details: 10/22/2019
OVEN KITCHENAID KOSE507EWH04 Arrived on site and found unit fully functional. Tested unit for noise complaint and found all working as designed. Advised customer on use and care.
Near Georgetown, TX 78626
Thomas L.
Job Details: 10/22/2019
REFRIGERATOR MAYTAG MFC2062FEZ01 Arrived on site for noisy operation. The compressor is creating a vibrating noise that is not normal.; ordrng 1 2HOURSEALEDSYSTEM and 1 SF8404 (ACCES VALVE) and 1 WPW10507886 (compressor)
Near Round Rock, TX 78665
Al
Job Details: 10/22/2019
RANGE WHIRLPOOL WFG550S0HZ1 "Arrived to inspect bottom drawer not closing properly.Confirmed the complaint and photographed the damaged frame below the left leveling plastic screw.I attempted to fit the drawer into the unit several times without any luck.Customer advised the builder came out, looked at unit and advised the issue couldn’t be repaired because the frame is bent and damaged, which is not allowing drawer to close as designed."
Near Waco, TX 76710
Chase
Job Details: 10/22/2019
DISHWASHER WHIRLPOOL WDF520PADW7 Arrived on site customer complaint was dishwasher door would not go all the way down until you pull the rack out, all lines are dry
Near Jarrell, TX 76537
Al
Job Details: 10/22/2019
DISHWASHER WHIRLPOOL WDF330PAHB2 Arrived to inspect dishwasher not draining.Confirmed the complaint and removed the drain pump from the dishwasher and discovered the knock out was still inside the garbage disposal.Removed he knock out and unit began draining as designed.Customer tried to drain the unit a year ago when she moved in and unit didn’t drain back then.All water lines were dry at the end of service.Job complete
Near Austin, TX 78729
David
Job Details: 10/22/2019
REFRIGERATOR WHIRLPOOL WRS311SDHM02 "Arrived on site to diagnose a freezer that was not producing ice, with a cracked ice bucket,. Checked unit and replaced the ice bucket. Found mounting screws not securing icemaker to wall. Reattached and seated icemaker. Replaced ice bucket. As soon as new bucket was in and the bale arm was reset unit went into harvest and fill. All is working as designed at this time. Call complete."
Near Leander, TX 78641
Lou
Job Details: 10/22/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "arrived on site to refrigerator ice maker slow production. Upon further inspection, I placed the unit in diagnostics and ran test 56 and it showed E0 for no errors on the ice maker. I ran test 57 and the ic maker harvested as designed. I then ran test 45 and the water dispensed into the ice maker tray. I ran test 36 for the ice box fan and it sounded somewhat weak, but when I opened the left RC door I found condensation built up on the ice maker fascia. I closed the let RC door and inspected the ice in door gasket and found a large gap in between the gasket and fascia. I advised the customer of my findings. I am ordering the ice bin door and will return with the prescreened parts. Office to schedule return service due to part being PSP. No water leaks observed during service.; ordrng 1 WPW10549589 (door-ice)"
Near Austin, TX 78717
Paul
Job Details: 10/22/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for the dishwasher with the rack stop not staying on. I found the right rail stop not locked into place. I explained to the customer and showed them how to lock them. The unit is working as designed. Call complete.
Near Killeen, TX 76549
Arthur B.
Job Details: 10/22/2019
REFRIGERATOR WHIRLPOOL WRF990SLAM00 Arrived onsite for customer complaint of French door dual evaporator not cooling both sections. Checked pressure and found low side vacuum and high side @ 100psi. Checked all weld for dye as well as both RC/FC evaporators. Advised customer. No further work performed.
Near Georgetown, TX 78633
Thomas L.
Job Details: 10/22/2019
WASHER MAYTAG MVWC565FW1 Arrived on site or no operation. Plug the unit into the wall outlet and the drain pump instantly powered up. Removed and replaced failed control board. Calibrated new control board. All operations were normal in step two of diagnostics as well. All water connections were dry.
Near Georgetown, TX 78633
Thomas L.
Job Details: 10/22/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site for unit leaking water. The water was coming from The vent gasket. However I cannot remove the vent deflector which holds the vent on the door. Will order and replace.; ordrng 1 W11112070 (DEFLECTOR )
Near Horseshoe Bay, TX 78657
James
Job Details: 10/22/2019
DRYER MAYTAG MEDB855DC4 Arrived on site and tested operation. I found rattling and off balanced sound to unit. Inspected roller and blower. I found blower outer ring broken. Installed new blower wheel and tested operation. Unit tests good. Job complete
Near Austin, TX 78739
Luis
Job Details: 10/22/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site for no cool. Removed evaporator cover found oil where thermistor clips to evaporator diagnosed leak due to metal clip piercing evaporator line. Ordering a new evaporator,compressor and harness due to thermistor job will need 2 hrs for repairs. ; ordrng 1 2HRSFORREPAIRS and 1 TJ90SF8404 (ACCESS VALVE) and 1 W10832994 (COMPRESSOR) and 1 W11116006 (EVAPORATOR ) and 1 WPW10143759 (DRIER UV)"
Near Leander, TX 78641
Lou
Job Details: 10/22/2019
OVEN WHIRLPOOL WFG550S0HZ1 "arrived on site to inspect range oven not igniting. Upon further inspection, I removed the inner panel and tested the unit on Bake at 350 degrees. The unit arced and lit the burner. I tested again and this time the Ignitor failed. I found that the Ignitor was not mounted correctly and the screws holding it to the burner were loose. I tightened the screws and retested ad nothing happened. I did not hear the control engage or the Ignitor arc. I removed and replaced the main control ad Ignitor and retested and the unit operated as designed. I tested all burners on the cooktop and they operated as designed. I adjusted the flames on the middle burner and the front right burner. No gas leaks detected during service, job completed."
Near Austin, TX 78702
Wesley
Job Details: 10/22/2019
OVEN KENMORE 790.4783341 "Arrived onnsite and confirmed that hinges are broken. All checks good."
Near Pflugerville, TX 78660
Al
Job Details: 10/22/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived to inspect dishwasher not closing.Confirmed the complaint and removed and replaced the strike.Reassembled and unit tested as designed.All water lines were dry at the time of service Job complete
Near Austin, TX 78717
Lou
Job Details: 10/22/2019
WASHER WHIRLPOOL WTW4616FW2 "arrived on site to inspect washer not spinning. Upon further inspection, I manually spun the basket as it operated as designed. I placed the unit in diagnostics showing error codes F7E6. Cleared the code and continued with testing. Unit operated as designed. Following the tech sheet, I tested voltage to the unit at the control and did not get proper voltage when testing the main control. I removed and replaced the main control and calibrated. Retested in diagnostics and the unit operated as designed. I advised the customer of my findings and repairs. No water leaks observed during service, job completed."
Near Austin, TX 78717
Paul
Job Details: 10/22/2019
REFRIGERATOR FRIGIDAIRE FGHB2868TD4 Arrived onsite for the refrigerator with a no ice condition. I found the ice tray full of ice but the unit was not going into a harvest. The customer had turned both compartment settings warmer because he found something online stating the unit has been known to freeze up. I found the temps to warm to harvest. I ran service test 63 and the ice maker dumped the ice. I ran test 55 and the tray filled. I ran service test 57 and the fan worked as designed. I ran test 52 and the icemaker thermistor tested good but the temp at the thermistor was much higher than the temp of my meter thermocouple. The icemaker needs to be replaced. Mr stated that the fill valve for the icemaker had gotten very noisy. I did find the fill tube partially iced up when I first arrived and suspect this was making it louder at one time because it wasn’t filling the tray. I replaced the ice maker. There were no water leaks present at the time of service. Call complete.
Near San Marcos, TX 78666
Richard
Job Details: 10/22/2019
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for the dishwasher not dispensing water. Ran diagnostics and found that there is good water pressure and that the valve is not working. Replaced water valve and dishwasher tested good and no leaks detected. Complete
Near Austin, TX 78704
Luis
Job Details: 10/22/2019
REFRIGERATOR WHIRLPOOL WRS325FDAM02 "Arrived on site for cooling issue. Removed control box found residue leaking out from thermostat,diagnosed faulty thermostat. Installed a new thermostat powered unit on unit running through a defrost cycle.
Near Georgetown, TX 78633
Paul
Job Details: 10/22/2019
MICROWAVE GE PT970SR2SS Arrived onsite for the microwave that is completely dead. I found the magnetron thermostat open. . I replace the thermostat and tested the unit. The unit is working as designed. Call complete.
Near Hutto, TX 78634
Cliff
Job Details: 10/22/2019
REFRIGERATOR WHIRLPOOL WSR57R18DM00 Arrived on site to diagnose a refrigerator that is not cooling. Tested unit and found refrigerant leak in evaporator. Compressor and evaporator will need to be replaced due to system contamination. Office will need to set return appointment after being provided autho from warranty company. Repair needs to be scheduled for two hour job.; ordrng 1 CNOTES (NEEDS AUTHO) and 1 CNOTES (2 HOUR JOB) and 1 W10769822 (compressor) and 1 W10858281 (evaporator) and 1 WPW10143759 (dryer)
Near Austin, TX 78704
Wesley
Job Details: 10/22/2019
REFRIGERATOR KITCHENAID KRFC300ESS01 Arrived on site and installed door stop. Unit is now operating as designed.