"Arrived on site and inspected washer and found standing water in washer, attempted to run drain pump but it would not move, Found Bellow is leaking, and control board is not sending voltage to drain pump.

Arrived on job for complaints of noise found motor damage and will need to be replaced. The motor sent damaged will need to replace. Hub parts damage as well will need to rebuild hub to complete. ; ordrng 1 WD12X10061 (nut hub fine filter) and 1 WD18X10009 (hub vent asm) and 1 WD18X10010 (conn pump asm) and 1 WD22X10047 (spary arm)

"Arrived on site for customer complaint of unit leaking, found leak coming from water valve, ordering valve. ; ordrng 1 134637810 (Valve)"

"Arrived on site for customer complaint of unit leaking, found leak coming from water valve, ordering valve. ; ordrng 1 134637810 (Valve)"

"Arrived on site and inspected range and found no power showing on control panel, burners are lining properly. Removed lower cover panel to control panel and control panel turned on immediately. Found two wires on the green harness were pinched and after clearing it out of the way confirmed operation by preheating oven, took one picture. If issue happens again will need harness that connects control board to control panel. Job complete"

"Arrived on site to install bellow purchased by customer for washer. Replaced bellow with customer provided part. Tested unit and verified its filling and not leaking anywhere on the unit.

Arrived on site for Dryer over heating/ Loud noise. Found belt broken and wrapped around motor pulley spindle. Idler had caked belt debris on it. Removed broken belt and idler and installed new belt and idler assembly using repair kit. Reassembled dryer and tested. Noise is gone and dryer is heating as designed. Job completed

Arrived on job for complaints of water in tub. Found the inlet valve not closing and link kit needed for door falling. ; ordrng 1 8194001 (LINK) and 1 WPW10158389 (valve-inlt)

"Arrived on site for a wall oven with a vent that is over,y sharp. Upon further inspection I found the sheet metal on the vent not properly rounded off and with sharp edges. The customer stated that when cleaning it he cut his finger. We replaced the vent with a new one and had the customer inspect it to make sure it was good. The customer agreed it was fine. Call complete."

Arrived on site for sealed system repair. I gained access to the dryer and found no pressure in the system. I installed a compressor and dryer. I put a sweep charge into the system and found the pressures not equalizing right. I removed and inspected the new dryer and found it full or burnt oil. I tried to clean out the system using refrigerant and found the cap tube has been restricted and is not allowing refrigerant to flow. I called tech line and spoke With Andrew and received a sr#7730946985.

"Arrived on site to inspect refrigerator temps. Upon further inspection, customer advised that the unit stopped making ice and then after making adjustments to the temps, the unit began to make ice again. I found the temp settings at the manufacturer recommended settings. I tested temps in the FC=6 degrees and RC=40 degrees. I found moisture built up at the damper housing and the RC section with a large quantity of beverages on the top shelf restricting airflow. Also found the unit not leveled correctly. I leveled the unit and made recommendations for food item placement in the RC section. Due to lack of space in the RC section, customer will have to adjust the shelving and food items to create good airflow. No water leaks observed during service, job completed."

"Arrived on site for customer complaint of unit not making ice, found all pumps and drains tested good, found compressor would turn on, but ai heard a hiss coming from Evaporator and not getting cold, found sealed system leak. Ordering compressor, evaporator, filter drier and coupler. ; ordrng 1 Cnote (SS tech/2 hour job) and 1 Cnote (Office to reschedule) and 1 WPW10218037 (Evaporator) and 1 WPW10605286 (Compressor) and 1 W10913906 (Coupler) and 1 Cnote (No UV drier)"

Arrived back on site to install previously ordered parts.Removed and replaced the front 2 infinite switches.Unit now functioning properly.Job complete

"Arrived onsite for dryer not operating. Found unit UI and fuse burnt out. Replaced. Found unit ACU not sending voltage throughout unit. Proceeded to try and isolate issue, couldnt get it to isolate ordering unit control. Office to reschedule upon receiving.; ordrng 1 W11388022 (Control)"

Arrived onsite for range not igniting correctly. Upon arrival found unit right front burner lid was not on correctly. Corrected and tested unit ignition multiple times found unit is operating as designed. Job Completed.

"(Tw) On-site to install previously diagnosed parts. Replaced UI panel. Assembled, tested, both microwave and oven combo is now functioning as designed. Microwave portion is now allowing connection to WiFi. Informed customer about connecting the unit to WiFi and gave him the WiFi team number. Call complete."

Arrived on site and inspected microwave lighting issue.Found customer was using the unit as a nightlight and unit light doesnt work even with a new bulb. Unit will require a now micro computer (control) W10892389 to complete the repair.Office to schedule return services due to part availability.Needs more work ; ordrng 1 W10892389 (Micro computer (Control))

"Arrived on site to inspect unit for not filling correctly, upon inspection found the valve not opening, We will also need the lid W11082608. Complete"

"Arrived onsite for washer, making loud noise. Upon arrival could not get issue to repeat found it was not level though. Leveled unit and tested unit is operating as designed. Job Completed."

Arrived onsite and replaced controls for defrost issue. Advised on manual defrost to reset. Ordering right side wheel to repair leveling and rolling function. ; ordrng 1 WPW10304660 (Roller cab) and 1 WP2179826 (Rivet) and 1 W11544561 (Screw)

Arrived onsite for previously diagnosed parts. Upon arrival replaced unit uI and tested after cycling power. Unit is now operating as designed. Job Completed.

"Arrived on site to test unit for no spinning and error code f21( long drain). Found air dome was completely packed with sludge and drain pump was struggling to drain. Cleared air dome and replaced drain pump. Tested unit, unit works good. No leaks detected.

"Arrived on site to inspect unit for not draining, upon inspection found the units drain tube about 3 inches too far down drain hole. Attached drain tube correctly and tested. Complete"

"Arrived on site for cooling complaint. Found unit low on refrigerant,installed access valve and a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good. Let unit run checked evaporator for dye no traces of dye found. ; used 1 Wpw10143759 (Drier uv) from stock"

"Arrived on site to inspect unit for not spinning correctly, upon inspection found the unit was not changing gears due to a bad actuator, replaced actuator and belt. Tested with no issue. Complete"

"Arrived on site to inspect unit for not cooling correctly, upon inspection found the units evap not freezin*past first loop, spoke with PR and confirmed SS issue, took pictures of evap. Ordering SS repair. Office to reschedule ; ordrng 1 2188823 (evaporator) and 1 SEALEDSYSTEMTECH (SEALED SYSTEM TECH ) and 1 W10879296 (compressor) and 1 W11506635 (ACCESS) and 1 WPW10143759 (dryer)"

Arrived on site to replace hinge for range. Replaced part and tested unit. Found all is functioning properly at this time.

"Arrived on site to inspect wall oven not turning off. Upon further inspection, I found the unit not connected to WiFi. While talking to the customer regarding the issues, I noticed the display clock jumped in time. I placed the unit in diagnostics and checked error codes and found none. When I pressed the home button and the display came back on, the time had jumped from 2:47 down to 2:43 and the date changed back to January 1. The customer advised that they had used the oven and was done by 6pm and they noticed that at approximately 3am the next morning, the unit was still on and heating. I contacted Whirlpool Safety and spoke to Lisa and she recommended connecting to WiFi and contacting the tech support. I contacted techline and spoke to Bruce and advised of my findings and the customer complaint. Bruce recommended replacing the user interface console and connecting the unit to WiFi. Provided SR#7730946361. I assisted the customer in connecting to WiFi and advised of Whirlpools recommendations. I am ordering the console and office to schedule return service due to the availability of part.. ; ordrng 1 W11297709 (Console)"

Arrived on site for door open icon illuminated and no lights. Replaced defective led modules in freezer all leds working as designed. Ran diagnostics on switches all passed tested all door operations good checked deli control good can not recreate door open led with doors closed

"Arrived on site to inspect washer leaking from underneath.Ran diagnostics and removed the to to inspect where the unit could be leaking from.I noticed there was water stains from the fill tub thats connected to the bellow.I inserted the fill tube and ran diagnostics cycle and unit didnt leak as it has in the past.I also raised the front leveling feet to prevent and leaks.

Arrived onsite for washer clicking. Upon inspection I found F7E9 I ran diagnostics and all tests passed. I inspected the drive system on the unit and found yellow gearcase oil spread around the inner walls indicating a failing gearcase. The customer showed me a video of noises. I am ordering the gear case(W11423759) no leaks detected during time of service. Office to R/S due to part availability. ; ordrng 1 W11423759 (Gear case)

Arrived on site for DRYER IS FUNCTIONING BUT EXCEEDING NORMAL DRY TIMES (I.E. 60 MIN IS NOW 90 MIN). Ran temps and dryer heated up to 250 as designed. Could see vent hose was not properly installed to the wall or the back of the dryer. Once cooled down I removed vent hose and found clogged vent with lint. Used vacuum to remove trapped lint. Connected air hose properly. Tested temp setting knob and it is working as designed. Recommended customer contact a vent cleaning company to clean out vent. Went outside and could see a large amount of lint in the roof vent mesh. Recommended removing the mesh on the roof vent to prevent lint from clogging in the future.

"Arrived on site to inspect unit for not making ice, upon inspection found the unit was making ice but was a little warm due to vent blockage, moved food and tested Icemaker, harvested with no problems. Complete"

Arrived on site to test unit for unit not draining. Found knock it still on disposal. Removed knock out test unit and unit test good job complete.

"Arrived on site for no water or ice. Tested dispenser no water valve energized,diagnosed frozen water line,defrosted water line tested dispenser water dispensing,ran icemaker through a cycle water filled icemaker"

Arrived on site for oven having error code F7. Customer stated that power was going off and on then error appeared in display F7. Customer was able to power off and on to get unit working. Customer stated they were not sure temperature was correct though. Cycled unit to preheat and found reaching correct temperatures. At time of service unit tested good.

Arrived on job for complaints of error code F2E1 stuck button. Unplugged console and reset console code still there. Will need to replace console. . ; ordrng 1 W11236885 (console)

"Arrived on site to diagnose washer that is at times filling warm or hot water instead of cold, and doesnt seem to always follow fill size. Found service pointer 8178746 that addresses temp issues with ATC switches Advised it may take some time to get one. Customer approved. Ordered switch. Office to schedule when switch comes in. When I checked the water level I did find it responsive and correct to my settings.; ordrng 1 WP8578335 (ATC Temp Switch)"

Arrived on site for AFTER THE WASH CYCLE NOT ADVANCING TO SPIN - DOES WORK WHEN MANUALLY PUT INTO SPIN/DRAIN. Placed in diagnostics and F8E1 came on. Removed valve and installed new valve. Placed in diagnostics and no error codes came on. Ran manual cycles and washer is running as designed. No leaks detected. Lowered front right leg because it was raised too high. Job completed.

Arrived on job to replace previously diagnosed parts. After pulling unit apart found the switch damaged too. ; ordrng 1 WP74006955 (switch- va)

"(CS) Arrived on site for refrigerator not cool, upon arrival found the unit unplugged. After restoring power I found Compressor amps .83. Found low side and high side psi at -15/98. Found no refrigerant left in system. Upon further inspection found a lot of us dye in the evap coil section of rc. Office will need to reschedule once Availability of parts is known. ; ordrng 1 W10832994 (Compressor) and 1 W11116006 (RC evap) and 1 WPW1014375 (Uv drier) and 1 WPW1014375 (Access valve)"

Arrived onsite and found unit would only spin impeller during a spin selection due to gears in gearcase slipping all other functions appear to be operating properly. Ordering gearcase and returning with other parts just in case. ; ordrng 1 W11454734 (Gearcase)

Arrived onsite for unit not locking to advance I. The cycle to spin. Looked at the unit and he lock light was blinking constantly. Change out the lock to the unit. Tested unit in diagnostics. Unit tested good. No leaks at this time. Also the plug is sharing power on a outlet with the refrigerator. Let customer know that the unit needs to be a dedicated outlet by it self or the unit may experience more issues with the controls. No other issues at this time. Job complete

"I arrived on site for a dishwasher that was not getting water. Upon arrival the customer stated that he had his sink serviced and then afterwards the dishwasher no longer functioned correctly. Upon further inspection I found the tab to the toe plate missing and the heating element warped/rusting. I put the unit into diagnostics mode and found stored error code F8E1 Slow drain. I cleared the error codes. I then ran a test cycle and found that the unit would fill with about two or three table spoons of water only and then dry run. I turned the water off at the wall and removed the line from the valve. I then sprayed the water into my bucket and found good pressure. I then reinstalled the line and put it into diagnostics mode again. I checked voltage to the valve and found it good. This indicates a faulty valve. I informed the customer that he has a bad valve and heating element, but he may also have a faulty sump and motor due to him dry running it for a cycle.

"Arrived on site to diagnose a refrigerator that is not cooling. Compressor not starting so I installed new cap and start device. Found no change, and Compressor, drier, and harness will need to be replaced to complete repairs. Office to set return appointment for 2 hours.; ordrng 1 W10507884 (Compressor) and 1 WPW10143759 (Drier) and 1 W10913906 (Stub) and 1 W11396386 (Harness)"

(Tw) On-site for microwave sparking. C/S he only saw sparking once and it hasnt duplicated since. Disassembled and found unit had a cracked diode. Replaced diode. Tested a few times by heating up a cup of water. Functioning as designed. Informed customer to remove metal tray that came with unit if not needed to prevent any unnecessary damage in the future. Call complete.

"Arrived onsite for door to unit having damage. When looking at the door, also noticed that the handle was missing. Need to return with the door panel, and put handle on order. Ordered part. Office to reschedule ; ordrng 1 W11391973 (HANDLE)"

"Arrived on site to diagnose dryer that customer says is not stopping when the door is opened. Found door switch paddle broken, but switch is in closed position and still runs. Ordered door switch. Office to schedule when we have part and part for washer. ; ordrng 1 WP3406107 (Door switch)"

Arrived onsite for dryer making abnormal noises. Upon inspection I found the noise coming from what seems to be the front of the unit. Ordering wheel and repair kit for return trip. ; ordrng 1 WPW10211915 (Wheel) and 1 4392067 (Repair kit)

"Arrived on site and replaced dented kickplate and retainers, job complete"

"Arrived on site to inspect unit for not finishing cycle, upon inspection found the unit unplugged with water in it, plugged in unit and it drained correctly. Checked for all functions and found no issue. Overload and unbalanced codes are present. Cleared codes. Complete"

"Arrived on site to inspect unit for not cycling correctly, upon inspection found the units drain hose was too far down in stand pipe, realigned and tested. Complete"

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps in the FC=60 degrees & RC=61 degrees. I placed my gauges into the unit and tested pressure and found the unit with low pressures. I inspected the system for leaks and found none. Inspected the evaporator for leaks and found none. I advised the customer that there is a leak somewhere in the system and I cannot find it which means its somewhere inside and the unit is not repairable. I offered to add more refrigerant to the system and bumped the low side until the system pressures were normal. I advised the customer that the unit will lose refrigerant again, just dont know how long it will hold up. Customer advised that they will purchase a new unit. No water connections to the unit. Job completed."

"Arrived back onsite for the same issues with the ice maker motor not working. Unit was receiving the necessary voltage, but the dial was not moving or cycling causing the malfunction.The correct Ice maker was ordered but didnt arrive in time for the service call.Non complete thread notified on the issues.Parts located an ice maker and will schedule the customer for first available.Needs more work ; saved tckt"

Arrived on site for a dishwasher that won?t power on. Inspected unit and work area. Confirmed customers complaint and tested voltage going to the machine. Sounds proper voltage. Tested voltage going to the user interface and did not find the proper voltage. Replaced control and tested unit. Unit began working as designed. Call complete.

Arrived on job for complaints of door not staying closed. Adjusted striker so the door will hold closed until customer opens.

"Arrived on site and inspected washer and found actuator arm is not in cam kit ring, reset the current actuator to provide customer with some possibility of operation but a new one will be needed to make a permanent repair; ordrng 1 W10913953 (Actuator)"

"Arrived onsite for unit not having power. Tested unit. Unit had power, but would not heat. Upon further inspection. Found that the heating element was bad. Replaced heating element. Tested unit. Unit tested good. No issues at this time. Job complete. No email on file"

"Arrived on site and replaced damaged handle and knobs, took one picture, job complete"

"Arrived on site for customer complaint of unit over heating, after hooking up unit to WiFi and customers app I tested unit on 350 to check for proper temperature. Found unit tested good at time of service."

"Arrived on site for washer leaking water. Inspected unit and work area. Disassembled cabinet and bypassed lid switch. Ran unit and found leaking at seam of drain pump. Tested all other components and found operating. . Removed failed drain pump and installed new. Tested operation and found no leaks and unit is draining. Assembled unit and tested operation again. All tested good, no water leaks detected.

"Arrived on site to inspect unit for not cooling correctly, upon inspection found the freezer thermistor out of range, replaced both thermistor and tested. Complete"

Arrived onsite and replaced gasket. Unit is now operating as designed. Advised customer on repair.

Arrived on site to test unit for unit leaking. Test unit and found damaged gasket. Replaced gasket test unit and by running unit for 20 minutes and no leaks present job complete.

Arrived on site to test unit for burners not working. Test unit and found module not responding. Test module and found module wires not connected correctly and lp conversion needing to be made. Lp converted test unit and unit test good job complete.

"Arrived onsite for washer, F0E2 error code. Upon arrival found unit was being used correctly HE soap and after fresh with close to no soap suds. Tested pressure hose found no damage and could blow through. Found unit error must be control. Replaced control and tested. Unit is now operating as designed. Job Completed."

"Arrived on site to diagnose washer that was not spinning or agitating. Customer has already changed out motor, pump and coupler. Found the gear case is locked up and basket doesnt move almost at all. Checked under unit and found gearcase oil on the ground, indicating a failed gearcase. Provided estimate for new gearcase with clutch and brake tube. . ; ordrng 1 3360629 (Gearcase) and 1 285785 (Clutch) and 1 WP63292 (Spin Washer) and 1 WPW10080230 (Ring) and 1 285353 (Locking Ring) and 1 W10820043 (Brake Tube)"

"Arrived on site for noise complaint per customer noise from upper compressor compartment diagnosed vibration noise from cover,adjusted cover added sealer between panel and cover. Ran diagnostics ran compressor no big ration noise from compressor compartment"

(CS) Arrived on site to install previously diagnosed actuator. Upon installation recalibrated machine and verified the unit agitates in low speed and high speed test cycle. Call complete.

"Arrived on site and inspected freezer drawer issues. Confirmed the sliding drawer was clicking and not opening or closing properly.I disassembled the door, the top tray and the bottom compartment and found it wasnt sitting properly causing the issues the customer was experiencing.Corrected the issues to customers satisfaction.JOB COMPLETE"

Arrived on site to diagnose a venthood with light not operating properly. Found bulb replaced with incompatible type. Builder to install correct bulb.

Arrived on site for dryer not heating. Measured incoming voltage and found incorrect. Customer reset breaker and found correct voltage after reset. Found unit heating with correct voltage. Unit tested good.

"Arrived on site and inspected range failing to reach temperatures. Confirmed the complaint and accessed the rear and checked the harness and all connections.Removed and replaced the control and sensor. Tested unit and unit never reached the temperature for the preheat tone to go off. Called SW who walked me through additional steps in testing each individual component.I was advised to return with the main harness, another control and will return with the bake element.Unit also needs authorization from AHS.Office to schedule return services due to customers schedule ; ordrng 1 W11295998 (CONTROL) and 1 W11028535 (Main Harness)"

Arrived on site and inspected cooktop with element heating issues.Turned the unit on and none of the elements came to a glow even when turned on high.Accessed the junction box and found the voltage was 120/55/175.Customer advised theyve had electrical issues since building the residence.Unit lies within the electricity to the unit and not the unit itself.Customer will contact an electrician to correct the issue.JOB COMPLETE

Arrived on site for dryer making loud noise. Upon arrival I found the rollers had gone bad. I replaced the rollers and reassembled and tested unit. Found unit functioning as designed and no longer making any noise. Call complete.

"Arrived on site to inspect microwave light not working. Upon further inspection, the customer advised that the venthood light wont turn off. I found no bulb in the socket. I removed the control panel and found the relay on the control bad. I am ordering the main control and office to schedule return service due to the availability of part. Unit is heating properly. ; ordrng 1 W10849846 (Main control)"

Arrived on site for refrigerator not cooling. Upon arrival found unit would run but compressor was making a loud grinding noise. Upon further inspection found compressor was shutting off every 20 seconds after it would kick on. Found 120 volts to start device but found start device failed. Tried 2 different start devices it got same results plus compressor was starting to seize up internally. Also found amperage to compressor never went under 8.43 amps. Unit will need a ss repair reschedule for 2 hrs. Office to reschedule once availability of parts is known.; ordrng 1 W10836706 (Evaporator) and 1 WPW10507886 (Compressor) and 1 W10913906 (Access valve) and 1 WPW1014375 (UV drier) and 1 WPW10487115 (Condenser)

Arrived on site and inspected washer closing issues. Confirmed removed and replaced the lid.Unit now functioning properly.Customer satisfied JOB COMPLETE

"Arrived on site to inspect refrigerator leaking water from ice maker. Upon further inspection, I found that the ice dispenser maker fill tube was broken and the customer had someone plug the line until we could service the unit. After getting warranty confirmed, I removed and replaced the ice maker fill tube and tested the unit. Unit is operating as designed with no further leaks. Cleaned up remaining water from behind the unit. No water leaks observed at the end of service, job completed."

(CS) Arrived on site to install previously diagnosed ice cutter. Ran diagnostics and found heater now coming on. Informed the customer it would take 24 hours to fill the bin with ice. Call complete.

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=4 degrees and RC=38 degrees. I found the ice bin full. Also, I found the ice chute gasket not seated correctly allowing warm air from the RC section up into the ice bin and causing the ice maker sensor to read warmer temps than it should. Adjusted the gasket and checked to make sure it is sealing against the ice bin and it is good now. Also found the ice bin rod was jammed into the motor housing and not allowing the dispenser to dispense cubes; constantly dispensing crushed ice. I adjusted the rod and retested the ice dispenser and it is operating as designed. No water leaks observed during service, job completed."

"Arrived on site for a washing machine that won?t spin. Inspected unit at work area. Tested unit in manual spin and agitation tests. Found the unit not shifting from spin to agitation. Checked underneath the unit and found the cam detached from the shifter. Unfortunately, we did not get the part in before service. Ordering the shifter due to the part being out of stock. Office will need to contact the customer about a return date due to an out of stock part. ; ordrng 1 W10913953 (actuator)"

Arrived on site to install previously ordered parts.Removed and replaced the door and name tag to customers satisfaction.Unit now functioning properly.Job complete

"Arrived on site for a dishwasher that has a broken upper rack. Inspected unit and work area. Confirmed customers complaint and found the adjusters broken.Replaced adjuster assembly on both sides and tested the unit. The unit is working as designed.

"Arrived on site to inspect dishwasher leaking water. Upon further inspection, customer advised that a lot of water, more than a cup, was leaking from the front of the unit below the door. I placed the unit in diagnostics showing error code F6E4. Cleared the code and continued with testing. Unit operated as designed with no leaks. I found the unit is slightly tilted forward and not mounted to the cabinets. Also found the dispenser door broken. I removed and replaced the dispenser and leveled the the unit by raising the front leveling legs. Retested and unit is operating as designed. Customer advised they have a water softener system. I made recommendations for use and care as well as detergent & rinse aid use. No water leaks observed during service, job completed."

Arrived on site for a microwave that won?t turn fee turn table. Inspected unit and work area. Confirmed customers complaint and replaced turntable motor. Tested unit and the unit is now working as designed. Call complete.

Arrived Ed on site for a dishwasher with a broken rack. Upon further inspection I found the top left rail broken. Upon removing the rack the left adjuster also broke. I installed both parts and the customer tested the unit. She found he unit is now working well. Unit is working as designed. No leaks observed at the time of service. Call complete.

"Arrived on site for a microwave that has a display that is losing some parts of the numbers. Inspected unit and work area. Confirmed customers complaint as the top line of the LED is shorting out and if you close the door or press in on the microwave, the lights will come back on. Replaced user interface and tested unit. The unit began working as designed with no issues. Call complete."

Arrived on job for complaints of not washing properly. Found the wash motor not working.

"Arrived on site for an ice machine that is not making ice. Inspected unit and work area. Place the unit in service diagnostics and all tests passed until it went to drain. The reservoir drain pump drain the water out of the reservoir.However, when the external drain pump was running for 10 seconds, the unit power itself off and rebooted. Tested the unit again using diagnostics and had the same issue. Spoke to SR and was advised that this drain pump would take several weeks and that we could not get an ETA for this part. Ordering the part in the office will need to contact the customer about a reschedule date due to a PSP item.; ordrng 1 W10825875 (ext drain pump)"

Arrived on site to install previously diagnosed part. Removed console control and installed new console control. Powered up oven microwave combo and ran diagnostics. No error codes came on. Bottom left mounting screw that holds slide in was missing and a different black screw was used in its place. The screw that was used no longer threads into the cabinet fascia. I was able to find a torque screw in my loose screw bag and install it to keep the bottom left section of the slide in place. Job completed.

(CS) Arrived on site to install previously diagnosed icemaker and hv board. Thermistor still passed test. There were no break in any wire harnesses under door. Found temps in freezer around 5 degrees indicating no problems with cooling. Informed customer after installing parts that it could take up to 24 hours to fill ice bucket. Instructed customer to take temp readings over next week to rule out any potential cooling issues that arent visible while on sight. Unit functioning as designed. Call complete.

Arrived on site to diagnose a refrigerator that is not cooling. Found start device on compressor failed and replaced it. All is working properly at this time and no leaks were found after service was performed.

Arrived on site to test unit for kick plate not secured and unit not drying. Test unit and found broken clips for kick plate. Installed new clip and test unit and heating element working as designed. Advised customer to use rinse aid to help unit dry. Job complete.

"Arrived on site and inspected dishwasher and found saved error code 5/2 door not opened in between cycles. Ran a diagnostic cycle and it completed properly. Found no high drain loop in drain hose and corrected it. Sent video of dishwasher motor running to CS. Heating element is on at the end of the cycle. Recommended to homeowner that dishwasher magic be used to clean out the dishwasher. Also recommended that hot water if we run at the kitchen sink until it is at its highest before starting dishwasher. Also recommended using rinse aid to provide the best possibility for drying function, job complete."

"Arrived on site for customer complaint complaint of no ice, found E5 error code, I replaced ice maker, unit passed diagnostic test and fill test, unit tested good."

Arrived onsite to replace motor and blower. Replaced parts. Tested unit. Issue did not resolve. Called tech line. Had me run through the unit checking for voltage. All Checked good. Concluded the brand new motor was bad. Suggested to replace motor again. Spoke to Chris got sr#7730950419. Rescheduled with customer. ; ordrng 1 279827 (motor!dryer) and 1 WP694089 (wheel)

"(CS) Arrived on site for dryer making loud noise when running. Upon arrival confirmed noise complaint then disassembled unit and found that the rollers were hollowed out. Inspect motor and idler pulley and found that those were good. replaced rollers reassembled and tested unit and found noise is no longer present. Call complete."