"Arrived on site for a washing machine that will not spin. Inspected the unit and work area. Confirm the customers complaint as we ran the unit through a drain in span and heard the unit drain but not actually spin. Checked in at the unit and found that the belt had slipped off the cam and motor. Found the belt worn and oil leaking from the gear case. Call complete."

"Arrived on site for a refrigerator that has lights out in the refrigerator and freezer sections and has water leaking from the freezer door. Inspected unit and work area. The customer advised that when the lights do go out, they can open and close the door and they will not come back on. He stated that if they move the refrigerator front and back and lift up the power cord, they can get the lights to come back on and the unit to start working as designed. He also advised that he hears clicking coming from the back and that sometimes the compressor will start and stop Multiple times when this is happening. Open the refrigerator doors and found the lights illuminating as designed in both freezer and fridge sections. Attempted to play with the door switch and found the unit working as designed. Found the deli user interface and main user interface both working properly. The customer advised that he did not want to proceed forward with the water leaking onto the floor as he has already decorated the unit and got it figured out. I asked the customer about whether they are seeing the unit show a PO message or completely reset like when you plug in the unit. He said that that was not what was happening and city just would either have to wait for the lights to come back on eventually, or move the refrigerator around until the lights came back. I spoke to CS regarding the issue with the lights and compressor. Was advised that due to the unit not feeling at this point and not having any real connection with each other, we could not necessarily pinpoint anything out at this time due to no defrost issues in either refrigerator or freezer sections. The customer stated that the unit does cool as designed but he believes the issue is more than just a light issue. Advise the customer to attempt to take a video of what happens and to run through several checks including checking to see if the daily user interface lights up, the regular user interface can be adjusted and changed in the state, or if any fans or compressor is running. Customer will try to get a video and contact service management prior to scheduling further service. Call complete."

Arrived on site for a cooktop with the large burner not going into a low setting. I test the unit and found the large front right burner would not cycle on and off and would only stay on. I gained access to the burner switch and found a large burnout indicating a bad switch.. I installed the new switch and test the unit. I found it now working as designed. Call complete.

Arrived on site to install a door gasket for a washing machine provided by the customer. I installed the door gasket and then ran a quick cycle. I found no leak at the end of service. Call complete.

"Arrived on site and inspected refrigerator and found it is 18? in the freezer and 62? in the fresh food section. Found fresh food evaporator fan is not running. Spun fan blades by hand and it started moving. Fresh food evap fan WR60X10357 Is no longer Able to be ordered as a new part, Also found compressor is 140? while running, Condenser motor looks to be running fine.

Arrived on site to test unit for burning smell. Test unit and found control board shorted out making burn smell. Will need to replace control board quotes customer and customer will think about it.

Arrived on site to install previous diagnose part. I gained access to the evaporator harness and replaced it with new. I powered the unit back on and found it forming a good frost pattern and has proper air flow. job complete.

"Arrived on site for a washing machine that needs a Bellow replacement. Inspected unit and work area. The customer had already been quoted by the office. Replaced the bellow and tested the unit. The unit began to work and operate as designed with no leaks present during operation. Call complete"

"Arrived on site to inspect wall oven temps. Upon further inspection, the customer advised that the lower oven is getting too hot and their inspector advised it reached 700 degrees when they tested it. Using my multimeter, I placed my thermal lead in the center of the middle rack and tested temps on Bake at 350 degrees. The oven cycle indicator continuously blinked and once my multimeter reached 350 degrees, the oven failed to shut off. I continued to watch my meter and temps got above 520 degrees, at which time, I stopped testing and turned the unit off. Also found that the cooling fan never came on once the unit reached 175 degrees. Due to the unit not shutting off when it reached preheat, I found the thermostat has failed. When I researched the thermostat, I found the part has been NLA. I advised the customer of my findings and advised the unit cannot be repaired.

"Arrived on site to inspect microwave damper not functioning properly. Upon further inspection, I tested the venthood fan and found the damper would open but could not hear it closing. Found the venthood filter had been cleaned but still wet. I made recommendations to the tenant on how to clean the filter. I removed the unit form the wall and found the damper had cooking oils/grease around it thats preventing the damper from opening/closing properly. I cleaned the debris from the damper and mount and tested. I placed the unpack in its space and retested and unit is operating as designed. I contacted the property manager and advised of my findings

"Arrived on site for fridge making a loud noise . Found frost covering fresh food evap. Steamed out evap. Drain pan is functioning properly. Found thermistor out of range . Replaced evap fan with harness . All checked normal. No water leaks detected at time of service. Job complete"

Arrived onsite to install gasket provided by customer. Upon arrival found unit not leveled. Current gasket is good and does not need to be replaced. Customer will need new door and hinges.

Arrived for add-on dryer door flip. I removed and flipped the door mounting hinges and other associated parts and tested. Operational test good.

Arrived on site to test unit for unit not washing. Test unit and found unit filling with water but not water circulating. Found motor getting power but not spraying water. Replaced sumpAnd motor test unit and unit test good job complete.

Arrived on site to test unit for inner bottom oven cover not sitting correctly. Secured cover correctly test unit and unit test good job complete.

Arrived on site for left rear burner not sparking . Found igniter wires had been pinched and grounding to chassis. Fixed igniter wire . Unit is now properly igniting on all burners . No gas leaks detected at time of service. Job complete

Arrived onsite and installed upper manifold and tubes. Unit noise which is occurring as a result of middle wash arm design is still occurring. Called techline to document findings. Spoke with Steve. SR#7734715885No further recommendation for repair. Directed customer to whirlpool customer care with design concerns.

"Arrived onsite and replaced 12 led modules to updated part number according special provision. Unit is now operating as designed, advised customer on repair."

"Arrived on site for washer shaking and not spinning load out . Ran diagnostics got 0-3, 0-5 , 0-7 codes . Could wiggle inner basket . Replaced gearcase ,slider . Ran calibration and diagnostics wash. All checked out normal. No water leaks detected at time of service. Job complete"

"Arrived onsite for dryer taken long to dry. On inspection there was no air flow in the dryer, confirmed the heating element was working it ohm out to 10ohms. Checked the exhaust vent for lint it was clear. Took the back in check the thermistors and thermal fuse they check good. Checked the thermal cutoff it was out range. Found the fan vent restricted with lint, clean it out and reassembled the unit . Tested unit and the air flow was fine now. Unit is operating as designed."

Arrived onsite for heat dry cycle not working . Upon arrival ran diagnostics and got F7-E1 no heat. Ran diagnostics cycle and heater did not pull any amps. Test heater and is OL. Need to replace heater. Replaced heater and test unit. Unit now heats correctly. No leaks present at this time. Job complete

Arrived onsite for dishwasher not dispensing rinse agent. On inspection ran the dishwasher in diagnostics mode and left the soap dispenser up to see if it dispenses the rinse agent. Open the unit in found suds at the bottom of the unit after the unit dispensed the rinse agent. Then ran the unit in diagnostics mode with the soap dispenser closed and there was no suds at the bottom of the unit. The unit is working as designed. No water leaks detected during service.

"Arrived on site and inspected refrigerator and found freezer compartment light is out, replaced it per W11460554- S191AQ. Lighting is now working properly, job complete"

"Arrived on site and inspected oven and found control panel is time jumping. Recommend it to homeowner that it be connected to Wi-Fi so that it can update itself properly and this issues should stop. If it doesnt stop control panel will need to be ordered, job complete"

"Arrived on site to diagnose range that doesn't have any hear coming from front right burner. Examined burner and found burner good. Attempted to replace infinite switch, found damaged in box, same with burner. Checked wiring in harness and found a break in the wiring going to front right burner. Repaired wiring and tested. Verified all working as designed. Call complete."

"Arrived on site to diagnose microwave not heating and making loud buzzing sounds. Tested unit and confirmed no heat and abnormally loud magnetron. Replaced HV system components dud to failure, Magnetron / capacitor / diode. Retested unit and verified all working as designed. Call complete."

"Arrived on site to diagnose microwave that had some burn spots in the cavity. Examined unit and found this model is equipped with the cooking rack, and rack was used without having items on rack and turntable. Advised customer on proper procedure for using the rack and that items have to be on rack and turntable to work properly. Customer didn't need burn marks painted over. Unit is working as designed. Call complete."

"Arrived on site to diagnose washer making noise when spinning. Examined unit and found the splutch pulley was loose due to the nut being loose, and belt was rubbing into the motor cage. Replaced belt and splitch assembly and tested. Verified noise is gone and working as designed. Call complete."

"Arrived on site to inspect wall oven microwave combo unit lights not working. Upon further inspection, I found the microwave light does not come on when opening the door. The oven light is operating as designed. Customer has the app on their phone and unit is connected to WiFi. I cycled power to the unit and pulled it out from the cabinets onto my dolly and inspected the microwave lamp,and found the element was broken. I replaced the bulb and cycled power and checked the light and it is operating as designed now. Reassembled,bled the unit and placed it back in the cabinets and tested and unit is operating as designed. Job completed."

"Arrived on site to inspect dishwasher leaking water. Upon further inspection, the customer advised the unit is leaking at the bottom left and right corners of the door and did so after previous service call. I tested the unit and after a few minutes of testing, water began to drip from the right bottom corner of the door then a few minutes after that, the left side was leaking. I found the tub is cracked underneath (photo) where the water was dripping on the right side. The left side leak appeared to be coming from inside the door possibly from the door,gasket area, but it wasnt clear and to exactly where. The customer advised that they will purchase a new unit to replace this one. No charge as this unit was just serviced. Job completed."

Arrived on site to diagnose a range with a gap between controls panel and range top. Found customer seeing oven vent and advised then this is normal. No repairs needed and job is complete.

Arrived on site to replace previously ordered parts for range. Replaced glass and control and tested unit. Found all is functioning properly at this time.

Arrived on site to diagnose a microwave with a light not turning off. Found relays in control not opening and closing properly. Replaced control and tested unit. Found all is functioning properly at this time.

Arrived on site to diagnose a range that is not leveled. Found anti tip bracket incorrectly mounted and range foot on top of bracket. Builder will need to have installation issue corrected.

Arrived on site to replace previously ordered parts for refrigerator. Replaced compressor and followed r600 procedures to vacuum and charge unit. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

Unit in apartment 9101. Arrived onsite to replace ice maker. Replaced ice maker and tested. Unit is functioning properly. Job complete

"Arrived onsite for cooktop flame loosing intensity and long preheat time. Upon arrival inspected unit. Found burners igniting fine, however the more burners that are one the lower the other burner flames get. Also tested bake cycle and did reach target of 350 degrees approximately 20-25 in. Contacted tech line for assistance. Tech recommended having supply pressure checked. Appears to be a limited/restricted supply. Customer will contact gas company to check supply. Customer also having hot water issues in home (is also gas). If symptoms persist recommend replacing Pressure regulator . Provided SR#7734714006. Customer will contact office of supply is found to be good. Job complete"

"Arrived onsite to replace failed compressor. Replaced compressor, dryer, access valve and start device. Pulled vacuum and held. Charged per spec. Powered unit and compressor is now operating as designed. Pressure good and unit is cooling. Recommended customer place bottle of water in the freezer and monitor temperature. Job complete"

Arrived onsite to install previously ordered parts. Installed new door and badge. Used heat gun to form gasket. Job complete

Arrived on site for refrigerator not making ice. Upon arrival confirmed issue and found ice budget nearly empty. After further inspection I found cause of failure had been due to harness connection wiggling three from the inlet valve and not allowing water to enter the unit. Was able to tighten and resecure connection and found unit now fully functioning as designed. Call complete no leaks present

Arrived on site for unit needing previously diagnosed drain pump. Upon arrival install required part then reassembled reset and tested unit on a normal quick water cycle for 30 minutes and found unit showing no error codes and fully functioning as designed with no leaks. Call complete

Arrived onsite to install previously diagnosed parts. Upon arrival I installed new console motor wheel housing and bracket. Upon inspection off parts I found some leftover glue from the factory on the drum Which will cause a thumping thumping noise as it rolls over rollers. Remind me of the customer aware of this. I tested the unit and found unit operating as designed.

Arrived on site to replace previously ordered parts for dryer. Replaced L1 wiring on terminal block and apartment maintenance will need to install new power cord.

Arrived onsite to install previously diagnosed part Upon arrival I installed new ice door and tested unit and found unit operating as designed. I Reiterated to the customer tech lines advice of removing the ice bin to clean out the shards of ice underneath often to keep it from jamming. job complete.

Arrived on site to diagnose a refrigerator that is not producing ice. Found water and icemaker both turned off preventing ice production. Turned both on and all is working properly at this time and no leaks were found at time of service.

Arrived on site to test unit for unit giving F4E4. Found bad sensor replaced sensor test unit and unit test good job complete.

Arrived on site to test unit for oven not heating. Test unit and found plugg can not going in to outlet correctly. Not the correct plug to outlet. He will need an electrician

Arrived on site to test unit for oven not heating correctly. Test unit and found black wire from power cord connected to neutral at terminal block and white wire was connected to L1. Switches the wires test unit and unit test good job complete.

"BT arrived on site to inspect dispenser issue. Prior to our arrival the CX had replaced the water filter due to loss of flow. I tested with the automatic measured fill and it was within mfg specifications. Likely due to recent filter change. During my inspection I found the right door gasket aggressively contacted by the molliom when the door closed. Further, the mollion would make intermittent contact and not operate as designed. By adjusting the hinges which required forming back into position, and leveling the chassis via leveling legs. The million no longer contacts the door gasket and operated consistently. Operational test good, no leaks observed during service."

Arrived on site for refrigerator causing moister build up to occur on mullion bar. Upon arrival confirmed issue and ran test 131 in diagnostics and verified 14.07 dcv to mullion from control but mullion failed to turn on. Replaced part then ran test again and found mullion heating as designed. Informed customer unit was ready for use. Call complete

"Arrived on site to test unit for no power. Found breaker was off. Reset breaker, unit working as designed. Job complete."

"Arrived on site to test unit for loud grinding noise, tested unit found back console cover plate vibrating against unit creating loud noise, secured plate properly noise is now gone could not mimic any other noise with maintenance present, advised them to monitor it and if the noise comes back, will need a video recording to diagnose issue, at this time unit is running properly, job complete"

Arrived on site to test unit for unit smoking. Test unit and found smoking from burners normal when first time being used. Job complete.

"Arrived on site for washing machine being locked and giving error code F3e1. I found the pressure sensor failed. Once I replaced the pressure sensor the unit stopped draining and unlocked. I ran a diagnostics cycle and found the washer working as designed. I found a lot of soap suds in the unit when none was used. I advised the customer to run a clean cycle before use, and to run a clean cycle once a month to two months. Job complete."

"Arrived on site to replace previously diagnosed compressor,evaporator, UV dye drier and access valve, replaced parts, vacuumed system down, unit held good vacuum, charged 4.27 oz of R134a, evaporator developed a good frost pattern, advised customer to put a water bottle in FC when it is frozen unit is good to load , at this time unit is running as designed, no leaks detected job complete"

"Arrived on site for washing machine squealing. I inspected the unit and work area. I put the unit into a high speed spin. I added a shipping blanket and towel to add weight and could not recreate the noise. I inspected Ted the gear case and found no signs of an oil leak, no signs of the belt slipping on the cam. I calibrated the gearcase and control. The unit is working as designed."

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the compressor, dryer, and coupler and vacuum down the unit was able to hold a vacuum for 20 minutes and charge the system. Tested the unit and the unit began cooling operate as designed. Call complete."

Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. Took temperature of the freezer in from the freezer at -2?F. Tested the icemaker and found the motor would not turn. Replaced the icemaker and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived onsite for refrigerator powering off. Talking with CX said that it had not power down in a few days and the unit will come backup in a few hours . The fridge is in a enclosure that has no room on ether side or the back side to let the fridge breathe. Pulled the unit out 8 inches from the back wall to see if we are having a heating issue. CX will call back in if issue still happens. The unit is working as designed right now. No water leaks detected during service.

Arrived on site to install previously diagnosed parts. Gain access to oven and put in the parts of previously diagnosed parts. Tested unit set oven to 350?. Informed CX on how the temperature ranges when you first turn the oven on. Unit working as designed.

Arrived on site for a washing machine with no power. Upon arrival the customer stated the unit died mid cycle with the lid still locked. I test power at the wall and found it good. I then gained access to the control and found it sending no voltage. This indicates a bad control. Before replacing the control I ohmd out all other components and found the drain pump ohmd out at 1.3 when it should be between 17-23. This indicates a bad drain pump which possibly shorted the control. I replaced the pump and control. I then calibrated the unit and ran a test cycle. I found the unit ran as designed with no leaks present at the end of service. Call complete.

Arrived onsite for stinky plastic smell. Suggested replacing heater and implementing cleaning cycles at regular intervals. Cleaned heater and dishwasher base and provided instruct on dishwasher cleaning. Charged

"Arrived onsite and found unit not drying but heating. Inspected function and removed duct. Found duct clogged with fresh downy lint. Customer informed me they had just washed and dryer some new towels for the first time. Cleared duct, advised customer on down from towels. Unit is now operating as designed."

Arrived onsite for Squeaking or Squealing Noise. Upon arrival ran diagnostics and there were no saved error codes. Ran components test and all speeds of agitation and spin operates correctly with no noise. Customer stated that it usually happens during quick cycle. Ran quick cycle and unit operates as designed. Ran another load with clothes. Can not duplicate the noise. No leaks present at this time. Job complete

Arrived onsite for Not Spinning or Wet Clothes at the End of the Cycle. Ran diagnostics and there were no saved error codes. Ran automatic cycle and unit operated correctly. Ran quick cycle and unit operates correctly. Did one final test with clothes. Unit is operating as designed. No leaks present at this time. Job complete

"Arrived on site to install previously diagnosed and ordered part. Due to,the grid cutter failure, I removed and replaced the cutter and tested. Unit is operating as designed. The cleaning light was on and I explained how to clean the unit to my customer. No water leaks observed during service, job completed."

Arrived onsite for display cutting out during hi heat use of the cooktop underneath. Replaced the control to repair. All else checks good. Unit is now operating as designed.

Arrived onsite for a refrigerator still not cooling correctly and not producing ice. I found the RC only dropping to 20 degrees and the RC at 58 at the upper shelf. I found the RC evaporator fan not running and the coil frosted across the top. I removed the frost and replaced the evaporator fan. Unit is working as designed. Call complete.

Arrived onsite for a dryer not working. I found the belt had jumped off the idler puller. I checked the idler and rollers and all were good. I reinstalled the belt and tested the dryer. All is working as designed. Call complete.

"Arrived on site to inspect cooktop ignitors. Upon further inspection, the customer advised that the back right burner ignitor comes on when turning all burners on. I advised that the unit is designed that way; when turning on one burner, all ignitors arc at the same time. I tested all burners and all are functioning properly. I adjusted the flames on the left two and right two burners. Made recommendations for use and care. No gas leaks detected during service, job completed."

"Arrived on site to inspect washer not spinning properly. Upon further inspection, I placed the unit in diagnostics showing error code F7E9. Cleared the code and continued with testing. When the unit got to agitate, the entire basket moved with the washplate. I tilted the unit back and found the actuator arm had jumped out of the cam lever loop. Using an actuator from my van stock (W10913953), I removed and replaced the actuator, calibrated and retested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived onsite for MW that is not heating. Upon arrival I tested that unit and found that it was not heating. I tested the voltage and polarity found them good. Check magnetron thermistor and found it good I checked the blower motor Resistor and found it good and the blower motor ran when testing the unit for the no heat issue. I replaced the mag , cap and diode and tested unit and found unit operating as designed. Job complete."

"Arrived onsite to replace failed compressor. Replaced compressor, dryer and access valve. Flushed with nitrogen. Pulled vacuum and held. Charged per spec. Powered unit and compressor kicked on and is running. Pressure good. Frost is developing on coils. Unit is cooling. Notified customer to monitor temperature by freezing a bottle of water, then waiting 24 hrs thereafter. Job complete"

Arrived on site to test unit for loud noises. Found failed gearcase. Replaced gearcase and slider assembly. Unit working as designed. Advised me o download app and get units connected to WiFi. No leaks detected. Job complete.

"Arrived on site to test unit for knocking/rattling noise. Found screw in blower wheel. Removed screw, unit working as designed. Job complete."

Arrived on site to test unit for not starting. Replaced broken door switch. Unit now working as designed. Job complete.

"Arrived on site and replace previously diagnosed control, evap thermistor and harness. Unit working as designed. Job complete."

"Arrived onsite for refrigerator that has water dispensing issues. Upon arrival I tested unit the the filter in and the filter out and found that the unit operating properly with the filter out. I replace filter and tested unit and several times and found unit operating as designed.. Job complete. Found that the unit had a Loose door handle that would just get loose again after tightening it up I am ordering x1 door handle and replaced 10/05/22.; ordrng 1 W11045125 (Handle, Door)"

Arrived onsite for refrigerator that is not cooling in rc. Upon arrival I found that the Evap was covered in ice and the evap cover would need to be replaced I also found that the right side door gasket had a Tear in it and it also would need to be replaced. ordrng 1 W10688387 (Door gasket)

"BT arrived on site to inspect cooktop. CX advised of boil over incident. When they tried to reignite they heard a sizzling and saw a glow underneath the cooktop. Upon inspection I found a burnt out switch and burn marks around the burner. I am ordering the switch, and will return to complete the repair. No gas leaks detected during service. ordrng 1 WP4456905 (Switch)"

"Arrived on site for microwave timer starting but the unit not heating. I inspected the unit and work area. I found the internal switch bracket broken not allowing proper switch activation. I quoted the customer for the bracket and switch. I am ordering the bracket

Arrived onsite for dishwasher missing parts. On inspection found the upper rack missing ordering all the parts to fix; ordrng 2 WPW10508950 (Stop clip)s and 1 W10728863 (Upper basket)

"Arrived on site for fresh food section not cooling. I inspected the fridge and found the freezer evaporator completely iced over. I gained access to the control and tested the defrost circuit, I found the heating element open. I quoted customer for the heating element and the defrost thermistor. I advised the customer to leave the fridge unplugged and surround it with towels over the weekend to let the ice melt away from the evaporator.

"Arrived on site to test unit for RC not cooling properly. Found evap cover damaged and screws missing about 1 gap all around evap cover due to missing screws. Drip pan warped, evap thermistor not in proper location, control also not recognizing door switch positions. ordrng 1 W11457241 (Drip pan) and 1 WPW10501260 (Evap cover)"

Arrived onsite for refrigerator not cooling. On inspection the RC was 84? the FC 89?. Gain access to the back of the unit. The compressor was 158?. The compressor was extremely hot to the touch. CX turn the breaker off . No water leaks detected during service. ; ordrng 1 W11209866 (Compressor) and 1 W11536253 (Evap) and 1 WPW10143759 (Dryer)

Arrived on site for key pad error code . Found key pad not responding in diagnostics. Did get key pad error code . Ordering door . Call to set return ; ordrng 1 W11196131 (Ss door)

Arrived on site to test unit for unit getting to hot at panel and front of the door. Found service pointer and ordering new insulation for door and new panel due to damage from over heating. Office to reschedule ; ordrng 1 W11025151 (Insulation kit) and 1 W11097777 (Control panel)

Arrived on site for door not shutting properly on left side . Replaced both hinges . Still not setting properly on left side . Gasket looks normal. Ordering receivers . And another hinge kit if needed . No gas leaks detected at time of service. Job complete ; ordrng 2 W10289077 (Recivers)s and 1 W10347464 (Hinge kit)

"Arrived onsite for shaking and leaking from the bottom . Upon arrival ran diagnostics and got error code F0-E5 off balance load detected . Test unit on diagnostics filled and drained tub. Could not duplicate issue. After series of questions with tenant. It was determined that the item washed caused the out of balance. Notice a squeaky noise at beginning of spin cycle . Need to order belt, cam , am ordering gear-case as well. Office to reschedule ; ordrng 1 W11454741 (Gearcase) and 1 W11239857 (Belt) and 1 W10721967 (Cam)"

"Arrived on site for dryer really loud when turning . Blower wheel in good shape . Ordering Sound pads , noise kit per sp pointer . Call to set return ; ordrng 1 W11401018 (Noise kit)"

"Arrived onsite for washer that is not draining. Upon inspection I found that the Gear case is leaking and the drain pump is Pulling too many amps and is struggling to drain water out. I am ordering 1x Gear case, drain pump, cam, and belt. And returning with previously sent parts. Office to reschedule. Use CRM/SR # 1674927906.; ordrng 1 W11454734 (GEARCASE) and 1 W10876600 (Drain pump) and 1 W10721967 (Cam) and 1 WPW10006384 (Belt)"

Arrived on site for a refrigerator with the freezer compartment drawer broken. Upon further inspection I found the top FC drawer was warped not allowing the front cover to snap in. I am ordering the drawer assembly to replace. Office to reschedule.; ordrng 1 WPW10493169 (Top FC Bin)

Arrived on site for a refrigerator with visible damage on the RC door. Upon further inspection I found a dent on the new RC door. I am ordering another to install. The customer also stated that the ice maker was not working. I test the ice maker and found the IM switch not responding. Due to this I am ordering the IM switch to install too. Office to reschedule.; ordrng 1 LW10771436 (RC Door)

Arrived on site to diagnose an oven that is not turning on. Found control not powering oven elements and it will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W11602268 (Control)

"BT arrived on site to inspect refrigerator. Ice maker was over producing. The extension arm was bent there for making the level shut off sensor inoperable. Upon further inspection I found the FC door liner was not manufactured properly, causing a wavy door gasket that was very nearly allowing the FC chamber to leak. Office to order parts and contact CX to arrange service. No water leaks found during service.; ordrng 1 W11435351 (FC door) and 1 W11226459 (Arm) and 1 W10351019 (Extension) and 1 PartAUTHO (FC Door)"

Arrived on site to test unit for not responding. Found UIs not responding. Recommend replacing both oven controls and UIs. Office to reschedule. ; ordrng 2 W11492266 (UI)s and 1 W11317945 (Control)

Arrived onsite for ice maker not dispensing. On inspection found the switch in the FC is not getting depressed far enough to turn the ice maker on. If I depress the switch all the way the ice maker works. No water detected during service. ; ordrng 1 W10847849 (Switch Fc) and 1 Research (Switch ramp)

"Arrived onsite for noisy condenser fan. Unit had tape contacting fan space causing rattle. Removed tape. Installed shim to correct cabinet level. And leveled doors. Broken piece on the toe kick and cracked freezer door shelf need to be replaced. Ordering parts to repair. ; ordrng 1 WPW10434529 (Bin) and 1 WPW10713153 (Grille), used 1 4387828a (Shim) from stock"

Arrived on site and found third rail track mount front wheel on the left-hand side is broken. A new one will be needed to be ordered to correct issue; ordrng 1 W11551395 (Track mount) and 1 W11569162 (Track mount)

Arrived onsite for Range Oven Not heating. Upon arrival test unit and oven preheats and operates as designed. Customer said that the oven is fine and that the only issues is that the front left burner does not work. Tested all 4 burner and only the front left does not heat. Ordering infinity switch and front left burner. Bringing back control. Office to reschedule ; ordrng 1 W11396790 (Front left burner) and 1 WP3149400 (Infinity switch)