Service History 521

Near Mount Calm, TX 76673
Jonathan M
Job Details: 09/14/2020
DRYER MAYTAG MEDB765FW0 "Arrived on site for a dryer that would not turn on. Inspected unit and work area. Found customers complained of unit humming when trying to start it open the door and the light came on and close the door. Attempted to run another cycle and it ran as designed. The customer and I tested the unit seven more times with clothes and without clothes and the unit is running as designed. I advise the customer since were no longer able to replicate the issue, it is advisable that we not perform any repairs until issue can be found.
Near Austin, TX 78753
Jacob
Job Details: 09/14/2020
REFRIGERATOR WHIRLPOOL WRT112CZJW00 Arrived onsite for unit not cooling. Looked at unit. Found that freezer was cooling very little. Submitted sealed system check list. Ordered parts. Office to reschedule. ; ordrng 1 W11107829 (DRIER ) and 1 W11225065 (COMPRESSOR )
Near Austin, TX 78759
David Z
Job Details: 09/14/2020
DISHWASHER MAYTAG MDB7601AWW Arrived on site to install new springs and cables for dishwasher door. Installed and retested and door is now closing as designed.
Near Round Rock, TX 78681
David Z
Job Details: 09/14/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ0 "Arrived on site to diagnose loose door handle on freezer side. Removed door handle set screws and added loctite to all screws and tightened. All is working as designed.
Near Georgetown, TX 78633
Lou
Job Details: 09/14/2020
MICROWAVE JENN-AIR 123456789 "Arrived on site to inspect microwave open door error. Upon further inspection, I tested the unit and it operated as designed. I could not get the unit to duplicate the issue. Customer advised that it recently showed the open door error, which would be a switch issue. I removed and replaced all three switches and both interlocks and tested. Unit is operating as designed. Job completed.
Near Round Rock, TX 78681
Kayman
Job Details: 09/14/2020
RANGE WHIRLPOOL WFE505W0HW1 Arrived onsite to install previously diagnosed parts. I replaced the terminal block and any burnt wires at the block. Unit is heating as designed at this time. Job complete.
Near Austin, TX 78759
Luis
Job Details: 09/14/2020
REFRIGERATOR AMANA SQD26VW Arrived on site for cooling compliant. Per customer unit will defrost and not power on,unit will power itself back on with customer not touching unit. Advanced timer found timer not advancing after defrost cycle,removed evaporator cover also found blown defrost bimetal. Unit would need a defrost timer and defrost bimetal.
Near Leander, TX 78641
David S
Job Details: 09/14/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site for oven showing error code F8E0. I inspected the unit and work area. I put the unit into diagnostics mode and found that same fault code. I activated the cooling fan on both high and low settings, the fan comes on when called for. The hall sensor in the fan assembly is not reading properly. I will have to order the fan assembly W11248652. The office will have to reschedule as the part is an expart. Job complete.; ordrng 1 W11248652 (blower)"
Near Austin, TX 78704
Robert
Job Details: 09/14/2020
WASHER WHIRLPOOL WFW6620HC0 Arrived on job for complaints of shaking. Ran diagnostics and found no codes. Level washer and test spin cycle. All functions working properly. No leaks detected at time of service.
Near Austin, TX 78727
David Z
Job Details: 09/14/2020
REFRIGERATOR WHIRLPOOL WRT311FZDM01 "Arrived on site to follow up on refrigerator not cooling. On arrival found the freezer had the same frost on the roof and door as before. Door gasket is sealing fine, and there’s no visible gaping the liner. Frost appears to be air leaks from the door not being closed properly. It’s sealing tight with. I gasket gaps. Melted down the frost and channels and restored airflow. All is working as designed. Call complete. Note - maintenance was present with me for the job and I showed them the air leak frost and advised to follow up with customer. Call complete."
Near Austin, TX 78728
Kayman
Job Details: 09/14/2020
MICROWAVE WHIRLPOOL WMH53521HZ3 "Arrived onsite for microwave hood lamp not working. Upon inspection I found the socket getting 125Vac on high and 15V while off when it should be 120 high and 0 off. I am ordering the Lamp housing (W10210871) lamp (8206232A) control (W11182110) harness main (W11182984). ; ordrng 1 8206232A (lamp 40 watt) and 1 W10210871 (holder,lamp) and 1 W11182110 (cntrl-elec) and 1 W11182984 (harns-wire)"
Near Liberty Hill, TX 78642
Lou
Job Details: 09/14/2020
ICE MACHINE WHIRLPOOL KUIX305ESS1 "Arrived on site to inspect ice machine making too much ice. Upon further inspection, I tested the ice bin thermistor ad found it open. I removed and replaced the thermistor and tested and unit is operating as designed . No water leaks observed during service, job completed."
Near Austin, TX 78751
Robert
Job Details: 09/14/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on job for complaints of noise and roller lock stripped. Noise level for compressor normal will need to replace roller. ; ordrng 1 WPW10515762 (roller)
Near Georgetown, TX 78633
Tyler
Job Details: 09/14/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site for fridge lights not turning on. Upon arrival I found that the main control was sending power to all the lights but the freezer Bob itself had burnt out and was no longer allowing proper power supply to go to the rest of the lights in the fresh fruit section. After replacing the freezer LED bulb I retest the unit and found all lights are now functioning as designed call complete
Near Austin, TX 78717
Jimmy J.
Job Details: 09/14/2020
MICROWAVE WHIRLPOOL WOC54EC0HS01 Arrived on site for display not having power. Removed UI and tested for power. Tested AM for proper voltage and had 120 from L1 to G but from L1 to N had 0 AC. Checked voltage at the wall outlet and from L1 to L2 had 245 VAC. From L1 to G had 120 AC. L2 to G had 122 VAC. From L2 to N had 245 VAC. From L1 to N had 0 VAC. Advised customer to call an electrician and explained to customer the issue was not the oven but an electrical issue. Call complete.
Near Robinson, TX 76706
Jonathan M
Job Details: 09/14/2020
DRYER WHIRLPOOL WED95HEDW Arrived on site for a dryer that’s making a sound as expands. Inspected unit and work area. Customer advised that the issue is not with the sound any longer. they had another customer come out to fix that issue. They advise since the repair that their unit no longer dries items fully. Ran unit through a time dry cycle and found unit turning and heating. Removed u it from wall and found vent hose kinked. Advised customer of issue and advised them to get an aluminum vent hose to prevent air flow restriction. Unit is working as designed. Call complete.
Near Cedar Park, TX 78613
Kayman
Job Details: 09/14/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Arrived onsite for refrigerator doors put of alignment. Upon inspection I found the doors not aligned and a small gap in the upper right side of the FC door causing ice to build up in that corner. I attempted to make some adjustments to the hinge and door and got it to seal better but I could not get the doors to align via alignment bolt and rollers. In the event of a call back the door might need a new door but adding a ship could help with the alignment .
Near Austin, TX 78704
Jacob
Job Details: 09/14/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite to replace door to unit. Could not replace door. Did not have new control to unit. Ordered parts. Rescheduled with customer.; ordrng 1 W10512203 (harns-wire) and 1 WPW10769076 (cntrl-elec)
Near Liberty Hill, TX 78642
Lou
Job Details: 09/14/2020
REFRIGERATOR LG LFXS30796S/00 "Arrived on site to inspect refrigerator not cooling in the fresh foods section. Upon further inspection, I tested temps in the FC=8 degrees and RC=44 degrees on a setting of 46 degrees. I found that the RC evap fan was not operating. When I removed the evap cover, I found a small block of ice at the top of the evaporator and the evaporator had a good frost pattern. The ice was located centrally at the fan. Using my steamer, I removed the ice and then I removed and replaced the fan and reset the unit and tested. The unit is operating as designed. No water leaks observed during service, job completed. Recommended that the customer give the unit a few hours to cool being as the unit doors were open for a long period of time and it’s still warm in the RC section."
Near Austin, TX 78724
Jacob
Job Details: 09/14/2020
REFRIGERATOR WHIRLPOOL WRT138FZDM00 Arrived onsite for unit not making ice. Tested unit. Found that ice maker motor was working. Could not hear valve activate to release water to ice maker. Ordered parts. Office to reschedule ; ordrng 1 WPW10279909 (valve-inlt) and 1 WPW10715709 (icemaker)
Near Georgetown, TX 78628
Cliff
Job Details: 09/14/2020
REFRIGERATOR WHIRLPOOL MFT2772HEZ01 Arrived on site to replace door for refrigerator. Replaced left side RC door and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78731
Luis
Job Details: 09/14/2020
REFRIGERATOR KITCHENAID KSSC42MHS00 "Arrived on site for moisture by damper. Checked fresh food door seal good,gasket sealing correctly to cabinet,removed damper cover,had fan run with damper door closed. Air migrating around damper door diagnosed a defective seal on damper
Near , TX 78737
Brandon
Job Details: 09/14/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site for customer complaint of multiple lights out, I replaced light modules, unit tested good."
Near Hillsboro, TX 76645
Al
Job Details: 09/14/2020
REFRIGERATOR MAYTAG MRT118FZEM00 "Arrived on site and inspected refrigerator not cooling.Plugged in the unit and compressor came on and stayed on for approximately 10 seconds and shut off.Removed and replaced the start device, reassembled and plugged in the unit and unit compressor stayed on.Customer told to place a bottle of water into the freezer section to assure unit is cooling properly.Job complete
Near Leander, TX 78641
Lou
Job Details: 09/14/2020
REFRIGERATOR KITCHENAID KFIV29PCMS02 "Arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps in the FC=18 degrees on a -5 setting & RC=42 degrees on 33 setting. I disassembled the FC section and found a large block of ice on the capillary tubing/suction line. I removed the ice with my steamer and checked for dye on the components and found none. I pulled the unit out and checked amp draw to the compress and found 2.2amps. No frost pattern on either evaporator. I find the sealed system components are covered under extended warranty. Also found the RC crisper drawer control not working. I am ordering the compressor, drier, access valve, both evaporators, crisper control, CNOTE-2HR JOB and office to schedule return service. No water leaks observed during service.; ordrng 1 CNOTE (2 HR JOB) and 1 CNOTE (OFFICE TO SCHEDULE RETURN) and 1 TJ90SF8404 (ACCESS VALVE ) and 1 W10276644 (compressor) and 1 W11048824 (cover) and 1 W11116006 (evaporator) and 1 WPW1014
Near Kempner, TX 76539
Al
Job Details: 09/14/2020
DISHWASHER MAYTAG MDB9959SKZ0 Arrived on site and inspected drain pump error code.Confirmed the complaint and disassembled the drain pump and found metal brackets from the first drain pump lodged inside the drain pump causing the error.Replaced the drain pump and unit tested as designed.Job complete
Near Austin, TX 78744
Kevin
Job Details: 09/14/2020
WASHER MAYTAG MVWC565FW "Arrived on site to test unit for not filling correctly. Found cold water inlet valve filter screen clogged with sediment. Noticed cold water side had inline water filter. Replaced valve, tested unit, unit works good. Informed customer issue needs to be addressed before operating unit to prevent damage.
Near Cedar Park, TX 78613
Kayman
Job Details: 09/14/2020
REFRIGERATOR GE PSS25SGNABS Arrived onsite for refrigerator no cool both sections . Upon inspection I found the compressor not turning on to cool I found the start device had no voltage going to it. I also found the capacitor had no voltage going to it either. I traced voltage up the power cord and found there is a loss of voltage in the power cord somewhere and will not start the compressor.. Ordering Power cord (WR23X10300) start device (WR07X10057) overload (WR08X10025) capacitor (WR55X24064) main control (WR55X10942P) ; ordrng 1 WR07X10057 (ptcr) and 1 WR08X10025 (overload) and 1 WR23X10300 (power cord) and 1 WR55X24064 (capacitor)
Near Leander, TX 78641
Lou
Job Details: 09/14/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ01 "Arrived on site to install previously diagnosed and ordered part. Due to the crisper drawer door being dented, I removed and replaced the door and tested. No water leaks observed during service, unit is operating as designed, job completed."
Near Austin, TX 78728
Kayman
Job Details: 09/14/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite but the call was meant for the microwave.
Near Austin, TX 78728
David Z
Job Details: 09/14/2020
DISHWASHER KITCHENAID KDPE334GPS0 Arrived on site to diagnose dishwasher with detergent dispenser issue. On arrival found spring for dispenser door broken. Replaced dispenser. Retested and all is now working as designed. Call complete.
Near New Braunfels, TX 78130
Leonardo
Job Details: 09/14/2020
DISHWASHER MAYTAG MDB4949SHZ0 "Arrived on site to test unit for not washing, test unit found bad sump and motor
Near Round Rock, TX 78681
Kayman
Job Details: 09/14/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite to install previously diagnosed parts. I installed the console and tested. Unit is heating and touch syncing as designed at this time. Job complete.
Near Leander, TX 78641
James
Job Details: 09/14/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site and inspected for condensation build up. Found condensation in water filter housing and on center mullion. Found perma gum not sealing opening for water line to filter housing and gap from liner to unit face on freezer. Reshaped perma gum to seal around water lines and used silicone to seal liner to cabinet. Unit tests good. Job complete
Near Georgetown, TX 78633
Tyler
Job Details: 09/14/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site for microwave that need a new cover panel for the inner cavity. After inside the microwave and running a diagnostic test I found that there was a new Erica coming up that was an F4e2 as well as an F4e1 and when I looked at the history of the diagnostic codes I found a day were also previous codes stored of an F1e6. When testing the microwave I found that it would not heat and after speaking with the customer they had stated that prior to our first trip the microwave lights were having an issue where they were turn on randomly on their own I was able to determine that the Inner door lock assembly had been malfunctioning prior to our first trip and needs to be replaced and also found that the magnetron thermostats and other components to the heating hardware or also failing due to this office to reschedule ; ordrng 3 W11188752 (fuse)s and 1 W11233913 (sensor) and 1 W11261167 (cntrl-elec ACU) and 1 W11325603 (INVERTER ) and 1 W11346197 (MAG
Near San Marcos, TX 78666
Leonardo
Job Details: 09/14/2020
OVEN KITCHENAID KOSE500ESS04 "Arrived on site to test unit for popping sounds, test unit found bad blower, replaced blower, test unit, unit working correctly, heard some popping sounds from unit due to metal heating up, advised customer that’s normal, job complete."
Near Austin, TX 78746
Kevin
Job Details: 09/14/2020
DISHWASHER KITCHENAID KUDS50FVPA3 Arrived on site to test unit for UI not responding. Found UI cancel button stuck, start button is not responding. Will also need harness ribbon and control board(Wpw10285179). ; ordrng 1 W10243170 (USER INTERFACE ) and 1 W10250002 (CONSOLE(BLACK)) and 1 WP8524447 (cable-ribn)"
Near Austin, TX 78746
Kevin
Job Details: 09/14/2020
REFRIGERATOR KITCHENAID KSSO42QTX03 Arrived on site to test unit for not cooling/not freezing. Found unit is cooling to set temps. Was not able to replicate issue. Unit is working as designed. Freezer temp is 6degrees took one pic and attached to kb-AHS.
Near Canyon Lake, TX 78132
Leonardo
Job Details: 09/14/2020
RANGE WHIRLPOOL WFE505W0HB1 "Arrived on site to replace terminal block, replaced terminal block and nuts, tested burner and oven, unit works correctly, job complete."
Near , TX 78132
Noah D
Job Details: 09/14/2020
OVEN WHIRLPOOL WOS72EC0HS01 "Arrived on site to inspect oven for f8 e0 error code, upon inspection found the blower fan not running at a constant speed, tested during cycling and diagnostic. ordering blower fan. Office to reschedule ; ordrng 1 W11248652 (BLOWER )"
Near New Braunfels, TX 78132
Noah D
Job Details: 09/14/2020
RANGE WHIRLPOOL WEG750H0HZ0 "Arrived on site to inspect oven for not displaying correctly, replaced ACU per Techline, found no issues with display. Job complete"
Near Canyon Lake, TX 78132
Noah D
Job Details: 09/14/2020
OVEN WHIRLPOOL WOS72EC0HS01 "Arrived on site to inspect oven for not allowing input on UI, replaced console and found no issues, oven UI had been blacked out, no problems found. Job complete"
Near New Braunfels, TX 78130
Noah D
Job Details: 09/14/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Arrived on site to inspect fridge for spraying water in icemaker section, upon inspection found a bent piece covering the fill line. Repositioned bent piece and ice maker harvested and filled. No leaks or problems found. Complete"
Near Georgetown, TX 78626
Tyler
Job Details: 09/14/2020
REFRIGERATOR WHIRLPOOL WRT549SZDM01 Arrived on site for fridge causing everything in ff section to freezer. Upon arrival I had to make multiple attempts to get unit to enter its diagnostic mod properly and after entry couldn’t find any errors or issues. After testing previously diagnosed parts I checked the ff section thermistor was odd ohm reading that didn’t also match where it should of been during its cold and hot test. I replaced the thermistor and retested unit. Everything is running as designed the frost pattern on arrival was not full because unit had defrosted prior prior to arrival but looked healthy after repair. Call complete
Near Round Rock, TX 78681
Cliff
Job Details: 09/14/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to diagnose a dishwasher that is intermittently tripping the breaker. Tested all parts and components and found no mechanical or electrical issues with dishwasher at this time. Advised homeowner appliance manufacturers do not recommend putting any appliance on a GFCI or AFCI circuit as ungrounded parts may randomly cause the breaker to trip. Homeowner will need an electrician to replace breaker to complete repair. No leaks were found at time of service.
Near Seguin, TX 78155
Noah D
Job Details: 09/14/2020
REFRIGERATOR WHIRLPOOL WRS325SDHB04 "Arrived on site to inspect fridge for not cooling, upon inspection found the compressor short cycling, replaced start device and found the compressor kicked and had no issues. Cooling returned. Complete"
Near Morgan's Point Resort, TX 76513
Jonathan M
Job Details: 09/14/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site for a dishwasher that’s not heating. Inspected unit and work area. Placed unit in service diagnostics and found more storage area codes. Ran unit through an auto test and unit ran as designed. The customer is not using rinse aid and has plastic dishes inside the unit. I advised her that the heating element will not be able to completely dry plastic and to use rinse aid for drying assistance. Unit is working as designed. Call complete.
Near Georgetown, TX 78633
Tyler
Job Details: 09/14/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Rived on site to repair dishwasher they had a previously diagnosed vent gasket and vent assembly that needed to be replaced. After installing and retesting the unit after previously diagnosed parts were installed I was able to verify that the dishwasher is no longer leaking unit is not functioning as designed call complete
Near Kyle, TX 78640
Leonardo
Job Details: 09/14/2020
RANGE WHIRLPOOL WFE505W0HB2 Arrived on site to test unit for unit giving unit miss wired error code. Test outlet and found white wire neutral getting 120v and red wire 0v.
Near Canyon Lake, TX 78130
Leonardo
Job Details: 09/14/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to test unit for unit not drying, tested unit, heating element heats correctly, unit works correctly, advised customer to use rinse aid to help dishes dry, job complete."
Near Austin, TX 78717
Kayman
Job Details: 09/14/2020
OVEN WHIRLPOOL WFG525S0HS0 Arrived onsite for range with suspected dead ignitor. Upon inspection I found the bake electrode not igniting when called for. The broil is good. I verified voltage to the bake ignitor. . I replaced the bake electrode and tested unit. Unit is heating as designed and no gas leaks detected during time of service. I detected a slight burning smell at first but determined it to be some frilled insulation underneath the flame spreader.
Near Austin, TX 78717
Kayman
Job Details: 09/14/2020
DISHWASHER MAYTAG MDB9959SKZ0 Arrived onsite to install previously diagnosed parts. I installed the drain pump. Unit is now working as designed and no leaks were detected during time of service.
Near Harker Heights, TX 76548
Al
Job Details: 09/14/2020
REFRIGERATOR FRIGIDAIRE FRS6LF7FS4 Arrived on site and inspected refrigerator ice maker issues.Found there was an ice buildup in the fill line which was not allowing water from the valve to enter and fill the ice maker.Used my steamer to defrost the line.Unit now works properly.Job complete
Near Round Rock, TX 78664
Scott
Job Details: 09/14/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for no heat . Ran diagnostics , got 7-1 error code . Was getting poor ohm readings on control . Replaced control . Reran diagnostics wash . All checked normal . No water leaks detected at time of service. Job complete."
Near Volente, TX 78641
David S
Job Details: 09/14/2020
OVEN WHIRLPOOL WEG745H0FS0 "Arrived on site for left burner knob not working. I inspected the unit and work area. I tested all the knobs and found them all working. The left knob was not being depressed enough to release the valve lock. I tested the left burner over and over again, and it worked every time. The knob is bent due to the customer turning the knob trying to get it to shut off. To file the bent knob the manifold will have to be replaced as it comes as one assembly.
Near Manor, TX 78653
Matthew
Job Details: 09/14/2020
MICROWAVE WHIRLPOOL WMH31017HS3 "Arrived onsite for microwave sparking and loud humming noise. Inspected unit and found high voltage issues. Visible burn and cracks on capacitor and diode. Replaced magnetron, capacitor and diode due to issues. Tested unit and unit is functioning properly. Job complete."
Near Pflugerville, TX 78660
Scott
Job Details: 09/14/2020
WASHER WHIRLPOOL WTW6120HW0 "Arrived on site for was repeating 09 error code . Ran diagnostics no error codes . Unit tested normal . Went over properl loading. Customer is correctly using unit . Ordering control ,suspension,actuator and cam. No water leaks . Call to set return ; ordrng 1 W10721967 (drive pulley) and 1 W10913953 (actuator) and 1 W11396716 (SUSPENSION ) and 1 W11419055 (CONTROL )"
Near Kyle, TX 78640
Leonardo
Job Details: 09/14/2020
DISHWASHER FRIGIDAIRE FFID2423RS1A "Arrived on site to replace sump and motor, replaced motor And pump, test unit, unit working correctly no leaks found at this time, job complete."
Near Austin, TX 78758
Matthew
Job Details: 09/14/2020
DRYER WHIRLPOOL WED560LHW0 "Arrived onsite for exhaust issues. Tested unit and found that internal exhaust tube had come loose and was rubbing on drum. Tightened tube, tested unit and noise stopped. Job complete."
Near Hutto, TX 78634
Jimmy J.
Job Details: 09/14/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site for refrigerator to replace previously diagnosed parts. Replaced left RC door and tested the auger motor. Auger motor worked as designed but could hear it in a bind because the ice had frozen over. Removed the solid ice chunks and tested again and found the motor not working. Tested voltage from the main control all the way to the auger motor and had 123VAC. Replaced the auger motor again and tested motor again. Operating as designed. Job complete.
Near Austin, TX 78717
Kayman
Job Details: 09/14/2020
FREEZER KITCHENAID KRMF706EBS01 "Arrived onsite for refrigerator with frost build up in the FC. Upon inspection I found icicles formed at the front of the freezer door. I noticed the ice had caused a space in the gasket, I also found a sheet of ice with standing water underneath the pantry drawers in the RC I accessed the evaporators drain in the RC and found it clogged and not letting water pass through. After steaming the drain pan I attempted to fish out the obstruction from the top but failed I also went from the back up and I could not get my fisher up through the obstruction. I spoke with techline about the issue and got it documented.
Near Austin, TX 78745
Robert
Job Details: 09/14/2020
DRYER WHIRLPOOL WED4815EW0 Arrived on job for complaints of not drying. Found cut off open. Replaced cutoff and test.
Near Dripping Springs, TX 78620
Brandon
Job Details: 09/14/2020
DISHWASHER GE GDF540HSF2SS "Arrived on site to replace control board kit, the box did not have the control board inside. Contacted Shana for parts research.; ordrng 1 CNOTE (PARTS RESEARCH MAIN CONTROL) and 1 CNOTE (OFFICE TO RESCHEDULE )"
Near Round Rock, TX 78664
Jimmy J.
Job Details: 09/14/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Arrived on site for freezer not freezing. Customer defrosted the refrigerator prior to our arrival because the freezer had frozen over again. Thermistor was loose and out of range. Replaced thermistor and installed with foil tape and zip tie. Ran heating element around coils to ensure it was working. All tested good. Operating as designed. Job complete.
Near Leander, TX 78641
David S
Job Details: 09/14/2020
REFRIGERATOR WHIRLPOOL WRS576FIDM01 "Arrived on site to install previous diagnosed parts. I replaced the broken thermistor cover in the fresh food section. I opened the box for the freezer door and found the incorrect part. See so quick pic. I double checked the M&S, and doubled checked the correct part ordered. Everything is correct. I spoke with SR about the part. The office will reschedule. See so quick pic for correct door, wrong door, shipping label, and wpl parts label.; ordrng 1 FREEZERDOOR (STAINLESS STEEL )"
Near Round Rock, TX 78664
Scott
Job Details: 09/14/2020
WASHER MAYTAG MVWC415EW1 "Arrived on site for wet load at end of cycle . Found unit having hard time draining . Found Bobbie pins stuck in motor blade . Removed pins and replaced drain motor . Ran diagnostics all checked normal . Job complete ."
Near Georgetown, TX 78633
Tyler
Job Details: 09/14/2020
DISHWASHER KITCHENAID KDTE404DSS0 Arrived on site for dishwasher not cycling properly. Upon arrival I ran the diagnostics test on unit. I found after a few test cycles that the unit is functioning as designed other then the drain pump. When the unit is first started it is supposed to drain prior cycles remaining water then continue to the next cycle. WPW10531320)
Near Austin, TX 78733
Kevin
Job Details: 09/14/2020
WASHER WHIRLPOOL WTW8500DC0 "Arrived on site to replace inlet valve from previous diagnosis. Replaced inlet valve, tested unit, unit works good. Ran test 52(calibration). Ran test 51(auto cycle) unit works good. No leaks detected."
Near Leander, TX 78641
Lou
Job Details: 09/14/2020
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site to inspect washer making noises. Upon further inspection, I placed the unit in diagnostics and test3d the high spin mode in manual test mode and the unit began to make a loud screeching metal on metal noise. Due to the unit making the same screeching noise as before, I contacted techline and spoke to Leon and advised of my findings from testing the unit. Leon advised that there are no service pointers for this unit regarding the unit making screeching noises during spin cycle. Due to replacing the gearcase at the last service call and the noise stopped, Leon recommended replacing it and the drive block and advised that the previous file number (7728033606) would be used. I removed and replaced the gearcase and retested and the unit made the same noise, but louder this time. I contacted techline again and spoke to Chris and advised of the history and most recent conversation with tech Leon and his recommendations. Chris recommended replacing
Near Leander, TX 78641
David S
Job Details: 09/14/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ Arrive on site for fridge leaking. I inspected the unit and work area. I found ice build up at the bottom of the freezer. I gained access to the evap drain and found like clogged. I removed all the ice and cleared the evap drain pan. I gained access to the drain tube in the back of the unit and steamed it clear. The evap tray is now draining properly. No water leaks detected. Job complete.
Near Austin, TX 78725
Luis
Job Details: 09/14/2020
REFRIGERATOR WHIRLPOOL WRS325SDHB01 "Arrived on site for no cool. Diagnosed a defective compressor,replaced defective compressor vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good unit cooling down correctly"
Near Austin, TX 78746
Kevin
Job Details: 09/14/2020
REFRIGERATOR JENN-AIR JFFCC72EFS00 Arrived to replace control board and evap cover from previous diagnosis. Replaced evap cover and control board. Tested unit, unit works good. No leaks detected. Verified control board was proper software version 700 or greater based on service pointer W11033419D. Job complete."
Near Austin, TX 78727
David Z
Job Details: 09/14/2020
OVEN WHIRLPOOL WFE320M0ES2 "Arrived on site to follow up on range that customer said was having fluctuations of close to 100 degrees. Called whirlpool and talked to Bruce SR7728790700. Asked Bruce what the normal range of temps is during a cycle, and they said there is no benchmark for temp swings, but to calibrate based on 3 post preheat settings. Readings were as followed 301. 377. 325. 380. 336. 381. Averaged out to 350 exactly which is in spec. No errors or bad parts found. Had customers husband and wife present during process and I advised them on what the process was and what the readings are. All is working as designed. Call complete."
Near Kyle, TX 78640
Richard
Job Details: 09/14/2020
WASHER WHIRLPOOL WTW7300DW0 Arrived onsite for the washer leaking water . Ran diagnostics and found that the hot water valve was not shutting off all the way causing water to leak into the basket. Replaced water valve assembly and washer tested good and no leaks detected complete.
Near Lockhart, TX 78644
Richard
Job Details: 09/14/2020
REFRIGERATOR KITCHENAID KRFC604FSS01 Arrived onsite for the refrigerator ice maker not dispensing ice. During testing found that the ice maker is leaking water into the the ice container causing it to freeze up and not allowing ice to dispense. Auger motor and ice container tested good. Will need ice maker. Ordering parts and office to schedule ; ordrng 1 W11099789 (icemaker)
Near Kyle, TX 78640
Robert
Job Details: 09/14/2020
FREEZER WHIRLPOOL WRS315SDHM01 Arrived on job for complaints of not cooling. Found compressor cycle off immediately after starting. Replaced start and test compressor remains running properly. No leaks detected at time of service.
Near Round Rock, TX 78681
David Z
Job Details: 09/14/2020
DISHWASHER WHIRLPOOL WDT750SAKZ0 "Arrived on site to diagnose dishwasher not washing dishes. Ran diagnostics and found errors F4E3 Heater circuit failure , F7E1 wash motor not running. Found the motor was not coming on at all during cycles. Recommended repair is a new sump, motor is plugged in and getting voltage. Provided estimate of Parts $201.15, $209.99 Labor + tax. Customer approved. Ordering sump. Office to reschedule when we have shipping date available on sump. Call complete.; ordrng 1 W11460945 (SUMP AND MOTOR )"
Near Manor, TX 78653
Matthew
Job Details: 09/14/2020
REFRIGERATOR MAYTAG PSD262LHEZ "Arrived onsite to replace ice maker. Replaced ice maker, tested unit and unit functioning properly. Forced harvest, and watched water fill tray. Job complete."
Near Cedar Park, TX 78613
James
Job Details: 09/14/2020
WASHER MAYTAG MVWX655DW Arrived on site and tested operation. Found unit not draining and drain pump just humming when unit plugged in. Removed water and accessed drain pump. Found motor of pump locked up. Installed new pump and tested operation. Unit tests good. Job complete
Near Leander, TX 78641
Lou
Job Details: 09/14/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site to inspect refrigerator water filter. Upon further inspection, I found the filter was jammed and would not come down after opening the filter cover. This is the first time the filter has had to be replaced. I found the filter head was not seated correctly and causing the filter to be jammed. I corrected the filter head and removed the filter. No water leaks observed during service, job completed."
Near Austin, TX 78717
Kayman
Job Details: 09/14/2020
OVEN WHIRLPOOL WEG750H0HZ0 Arrived onsite for damaged oven door gasket. Upon inspection I found the gasket burnt with a hole in it. I replaced the gasket and the oven is working as designed at this time. Job complete.
Near Pflugerville, TX 78660
Scott
Job Details: 09/14/2020
WASHER MAYTAG MVWB865GC0 Arrived on site for broken agitator . Found agitator defective as well as cap . Ordering agitator and cap . No water leaks detected at time of service. Call to set return; ordrng 1 W10863011 (dispenser) and 1 W11161960 (agitator)
Near Cedar Park, TX 78613
Kayman
Job Details: 09/14/2020
WASHER MAYTAG MVWB835DW1 Arrived onsite for washer leaking water from the unit. Upon inspection I found the inlet valve in the unit leaking water over the connector located under the valve and spreading. I removed the valve and replaced with new. unit is working as designed and no leaks detected during the time of service. Job complete.
Near Round Rock, TX 78664
Scott
Job Details: 09/14/2020
DRYER WHIRLPOOL WED7500GC0 "Arrived on site for unresponsive UI . UI is not responding at all to most commands . Checked Harness connections . Found where puddles of water had dried . Also found same under blower housing . Found air flow restriction, causing moisture to build up behind UI control . Ordering console and will replace control same time . Recommended to customer to have vents cleaned before repair . Call to set return ; ordrng 1 W11124268 (console)"
Near Georgetown, TX 78633
James
Job Details: 09/14/2020
REFRIGERATOR WHIRLPOOL WRF990SLAM00 Arrived on site and tested operation. Found fresh food evaporator frozen solid. Tested thermistors and fans. Found fresh food evaporator fan has failed and thermistor reading open. Customer to thaw unit for 48 hours to thaw unit for repair and place towels around to catch water.
Near Round Rock, TX 78665
Cliff
Job Details: 09/14/2020
REFRIGERATOR WHIRLPOOL WRS325FDAW04 Arrived on site to diagnose a refrigerator with LED lights not operating properly. Found upper RC LED driver failed. Replaced LED driver and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78705
Jacob
Job Details: 09/14/2020
WASHER WHIRLPOOL CAE2743BQ0 "Arrived onsite to replace part ordered. Replaced control board. Tested unit. Unit test good. No leaks at this time. Job complete.
Near Kyle, TX 78640
Richard
Job Details: 09/14/2020
REFRIGERATOR MAYTAG MFX2570AEM4 Arrived onsite for the refrigerator leaking water and not making ice. Replaced ice maker and harness and ice maker tested good and filled with water. Replaced drain tube and removed clog.
Near Austin, TX 78754
Matthew
Job Details: 09/14/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived onsite for oven temperature. Tested unit and found that recorded temp was not targeted temp for oven. After inspection found faulty oven sensor. Replaced sensor, tested oven at 400 degrees. Recorded low of 380 and high of 428. Oven is averaging 404 degrees set at target temp of 400. Job complete."
Near Georgetown, TX 78633
Lou
Job Details: 09/14/2020
REFRIGERATOR KITCHENAID KSF26C6XYY04 "Arrived on site to inspect refrigerator leaking water from underneath. Upon further inspection, I found the unit toeplate was removed and at the front of the unit was a small puddle of water. I pulled the unit out and found more water under the unit. I removed the back panel and found where water is puddling under the evaporator tray due to the tray being cracked. I remove the RC drain tube and found it was clogged. I cleared the tube and it is operating as designed. While at the back of the unit, I found a sweat spot on the ack panel at the location of the RC evaporator (photos). I put the unit back in place and found that both door gaskets are badly torn at the bottom of the doors. Also found where the ice dispenser door is not sealing good and causing warm air to go up into the bin and melt ice. The right RC door hinge is badly worn and causing the door to squeak.
Near Round Rock, TX 78665
Kayman
Job Details: 09/14/2020
MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived onsite to install previously diagnosed parts. I installed the magnetron capacitor diode and transformer. I tested unit and is spinning heating and lighting as designed. Job complete.
Near Lockhart, TX 78644
Leonardo
Job Details: 09/14/2020
RANGE WHIRLPOOL WFE320M0ES2 Arrived on site to replace control board. Replaced board test unit and unit heating correctly element getting nice and red job complete.
Near Austin, TX 78745
Robert
Job Details: 09/14/2020
WASHER WHIRLPOOL NTW4516FW3 Arrived on job for complaints of noise. Ran diagnostics and found no codes. Looked under washer and found styrofoam stuck in cover rubbing on floor in wash cycle. Removed styrofoam and test. No leaks detected at time of service
Near Austin, TX 78732
Brandon
Job Details: 09/14/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site for customer complaint of unit not cooling properly, found fresh food section evaporator covered in ice, ordering fan motor with thermistor, evap cover, drip pan and controls. ; ordrng 1 W10525237 (pan-drip) and 1 W10564044 (cover-evap)"
Near Austin, TX 78736
Brandon
Job Details: 09/14/2020
DISHWASHER MAYTAG MDB8989SHZ0 "Arrived on site for customer complaint of unit not washing found wash motor not engaging, found door open error code, ordering wash motor and door latch.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 WPW10591570 (pump&motor)"
Near Georgetown, TX 78633
Lou
Job Details: 09/14/2020
COOKTOP KITCHENAID KCGS956ESS02 "Arrived on site to inspect cooktop leaking gas. Upon further inspection, customer advised that someone looked at the gas leak issue and found the regulator leaking. Using my liquid gas leak detector, I checked the regulator, gas line connection and the fitting that connects the regulator to the gas line and found a small leak at the fitting. Due to this issue, I removed and replaced the regulator and placed some gas tape around all connections and the fitting and tested the gas line. I placed more liquid gas leak detector on all connections and no leaks were found. I advised the customer of my findings and repairs. No gas leaks detected at the end of service, job completed."
Near Austin, TX 78727
David Z
Job Details: 09/14/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site to follow up on refrigerator that was running warmer then before in RC. Found temps at 54 on arrival. Redid connection and removed length from thermistor connection. Reset unit and heard cooling and felt air coming from diffuser. Advised to give up to 24 hours to acclimate, but if unit does not cool further we need to order a new Ui and Thermistor. Call complete."
Near Georgetown, TX 78628
Lou
Job Details: 09/14/2020
WASHER KENMORE 110.2513241 "Arrived on site to inspect washer not spinning/draining. Upon further inspection, I placed the unit in diagnostics showing error code F0E2, F8E1, F3E1, & F2E1. I cleared the codes ad continued with testing and the unit completed testing. Per the F3E1 code, I removed the sensor tube from the control and blew through it and it was clear. I checked it at the outer tub and found it attached and no holes in the tube. Following the tech sheet for the F8E1 long fill/no fill, I tested ohms to the valve and found it slightly out of range, but it filled during testing. Also found the gearcase is louder than normal and will eventually need to be replaced. I found the customer is using too much detergent which possibly caused the unit to have all of the error codes.
Near Georgetown, TX 78633
Lou
Job Details: 09/14/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site to inspect dishwasher upper rack issues. Upon further inspection, I found the right rack stop was broken. Using a stop from my van stock (WPW10082861), I replaced the old stop and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Georgetown, TX 78633
Tyler
Job Details: 09/14/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site for refrigerator creating condensation. Upon arrival the customer pointed out that inside the fresh food section there was a lot of ice build up on the damper motor and you could hear the damper motor grinding and not opening and shutting properly. I also found that the fresh fruit side door at the top left corner of the door did not allow for the gasket to seal properly along these refrigerated unit so I reheated to reshape the gasket to seal properly and I replace the damper motor to ensure that there would be no more condensation buildup from the fresh food section. Unit is not working as designed call