We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Georgetown, Texas 78626
David Z
Job Details:
04/05/2023
"Arrived on site to diagnose dishwasher that was not cleaning dishes. Tested unit and found wash motor is not running at all. Could hear a faint hum from the bottom, but no water circulating. Replaced sump and motor assembly and retested. Verified proper operation, no water leaks present. Repair completed."
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Austin, Texas 78723
Joe Z
Job Details:
04/05/2023
Arrived on site for unit making noise. Upon arrival test unit and found blower wheel grinding. Found motor has failed and wheel is seized to motor shaft. Need to replace motor and wheel. Replaced motor W279827 and wheel WP694089. Test unit and unit is operating as designed. Job complete.
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Georgetown, Texas 78626
Lou
Job Details:
04/05/2023
"Arrived on site to install previously diagnosed and ordered parts. Due to the capacitor and motor failures, I removed and replaced both parts and tested. Unit is operating as designed. No water leaks observed during service, job completed. No charge as manufacturer approved extended warranty."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSS48QMX01
Near Georgetown, Texas 78628
Gerry C
Job Details:
04/05/2023
KSSS48QMX01 Arrived to instal previously diagnosed and ordered parts. I removed the filter housing that had been damaged during the valve installation and installed the filter to valve tubing. All leaks were corrected and the unit appeared to operate as designed. No leaks observed during service. Warranty applied to service and part.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Leander, Texas 78641
Lou
Job Details:
04/05/2023
"Arrived on site to inspect range oven temps. Upon further inspection, the customer advised that they recently had their one year home inspection and the inspector used an infrared laser gun to test temps in the oven. I advised the customer that using that device is not the proper way to test and the infrared gun checks surface temps and not airflow temps and provided a copy of the technical training pointer #W10565140. Using my multimeter, I placed my thermal lead in the center of the middle rack and tested temps on Bake at 350 degrees. My preheat temp was 470. Next readings were 312, 391, 321, 398 for an average temp of 355.5 degrees. I advised the customer of my findings. No repairs needed at this time. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL COOKTOP
Model KCGS956ESS02
Near Lakeway, Texas 78738
Leonardo
Job Details:
04/05/2023
Arrived on site to test unit for gas smell. Found gas leak coming from yellow flex line and adapter. Advised customer to replace both parts. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Seguin, Texas 78155
Kevin
Job Details:
04/05/2023
"Arrived on site and found saved error code for unbalanced loads, ran all functions in manual diagnostic cycle and everything is working properly. Washer also completed a calibration cycle and an automatic test cycle. Discussed correct loading to prevent unbalanced loads and correct usage of detergent to prevent any setting error. Reported customers experience and documented with tech line 7736115870"
We serviced a
WHIRLPOOL REFRIGERATOR
Model JF42NXFXDE02
Near Spicewood, Texas 78669
Luis
Job Details:
04/05/2023
"001601Arrived on site for water leaking. Found icemaker double filling diagnosed a defective icemaker,replaced icemaker power cycled unit,icemaker ran through a harvest cycle and filled with water no leaks."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near McGregor, Texas 76657
Tyler
Job Details:
04/05/2023
"Arrived on site for washer not agitating correctly. Upon arrival confirmed issue in diagnostics tests but found no errors in diagnostics. Found control not registering/sending correct voltage to motor, and replaced ACU. Reassembled and tested unit. Found no leaks and unit is fully agitating and functioning as designed. Call complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Crawford, Texas 76638
Tyler
Job Details:
04/05/2023
Arrived on site for refrigerator not dispensing/making ice properly. Upon arrival confirmed complaint and found no water pressure coming to door or ice maker. Found fill line kinked as well as inlet valve not releasing enough water once kink was fixed. Replaced valve and found no leaks and unit working as designed. Informed customer to give unit 24 hrs to fill bucket. Call complete
We serviced a
JENN-AIR RANGE
Model JDRP648HL01
Near Lorena, Texas 76655
Tyler
Job Details:
04/05/2023
Arrived on site for range needing previously diagnosed knob. Upon arrival installed required part. Found unit working as designed. Call complete
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Austin, Texas 78759
Wesley
Job Details:
04/05/2023
Arrived onsite and found unit operating with failed drain harness. Repaired drain harness to restore function. Advised customer on repair. Unit is now operating as designed. All checks good.
We serviced a
KITCHENAID REFRIGERATOR
Model JF42NXFXDE02
Near Spicewood, Texas 78669
Luis
Job Details:
04/05/2023
Arrived on site. Found a defective led module per service pointer removed all leds installed updated led modules all leds working correctly. Autho S84638 ; used 4 W11632139 (Led module) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Round Rock, Texas 78681
Paul
Job Details:
04/05/2023
"Arrived onsite for a refrigerator with ice clumping together in the bin, a sheet of ice behind the bin, and water barely running. The customer stated the issue started when he changed the filter. I tested the water dispenser and found the water coming out very slowly. I removed the filter and tested it getting 8 ounces in 6 seconds. The sheet of ice building up behind the bin was being caused by a lack of pressure and the water missing the ice tray. I ran a harvest cycle and a fill cycle with the filter removed and it worked as designed. I advised the customer to change the filter again and if there was still an issue to call and I would order a filter housing.
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Austin, Texas 78746
Scott
Job Details:
04/05/2023
"Arrived on site for plug burned . Found one of the prongs burned . Checked terminal block , block is in good shape . Checked voltage at outlet . Found one leg is missing . Recommended customer replace outlet ."
We serviced a
GE REFRIGERATOR
Model CFE29TSDCSS
Near Austin, Texas 78746
Scott
Job Details:
04/05/2023
"Arrived on site ,replaced fresh food evap fan motor . Ran diagnostics all checked normal. No water leaks detected at this time. Job complete"
We serviced a
GE RANGE
Model PGS950SEF2SS
Near Austin, Texas 78735
Scott
Job Details:
04/05/2023
"Arrived on site and replaced broil element . Now both broil and bake are functioning properly . No gas leaks detected at the time of service. job complete"
We serviced a
SAMSUNG WASHER
Model WA50R5200AW/US
Near Round Rock, Texas 78681
Wesley
Job Details:
04/05/2023
Arrived onsite and found unit operating with week suspension. Completed repair and tested. Unit is now operating as designed. Advised customer on repair
We serviced a
GE DRYER
Model ghdp490EF1WW
Near Round Rock, Texas 78681
Wesley
Job Details:
04/05/2023
Arrived onsite and found unit operating with failed upper bearing. Replaced upper bearing and glides. During repair cabinet short blew in line fuse. Retrieved fuse by special order from Marcone and completed repair. Charged cost of fuse
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Round Rock, Texas 78681
Paul
Job Details:
04/05/2023
Arrived onsite for a wall oven that will only keep displaying an hour glass on the screen and will not turn on. I tried power cycling the oven and the display would not reboot. I tested voltage to the control panel and had 14VDC. I changed the control panel and tested the unit. The unit is working as designed. I explained to the customer that the oven needs to be connected to WiFi or other issues could start happening.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS00
Near Georgetown, Texas 78628
Gerry C
Job Details:
04/05/2023
"Arrived to perform harness repair. I found multiple wires broken and there were sections along the length of the exposed harness, which required grafting in new sections. All connections were pre-tinned, soldered and then heat shrink material was applied. All ice maker functions returned to normal. The water filter housing was able to have the front panel pressed back into place and I verified it highly unlikely that the issue will occur again. No leaks observed during service
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSC42QMS03
Near Canyon Lake, Texas 78133
Andrew
Job Details:
04/05/2023
"Arrived on site to test unit for leaking when filter removed. Found sediment damaged filter head. Advised customer to have both filter head and valve replaced. Replaced parts, unit now working as designed. No leaks detected.
We serviced a
WHIRLPOOL RANGE
Model MER8700DS1
Near Del Valle, Texas 78617
Joe Z
Job Details:
04/05/2023
Arrived on site for heard loud pop and oven no longer heating correctly. Upon arrival inspected unit and found fractured bake element. Need to replace bake element. The bake element is covered under Maytag warranty. Replaced element and test unit by preheating to 350. Unit heated correctly. Unit is operating as designed. Job complete .
We serviced a
GE RANGE
Model JGB650SEF1SS
Near Austin, Texas 78748
Leonardo
Job Details:
04/05/2023
Arrived on site to replace glow igniter. Replaced igniter test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Seguin, Texas 78155
Kevin
Job Details:
04/05/2023
"F3E5, F0E3, F2E1 Inspected gear case assembly and found it is beginning to leak oil. Homeowner will contact office if they wish to continue.
We serviced a
JENN-AIR RANGE
Model JGS1450FS1
Near Dripping Springs, Texas 78620
Andrey
Job Details:
04/05/2023
"Arrived on site to test unit for missing parts, tested unit for left drawer slider split do to unit was dropped causing extensive damage to drawer and frame, called tech line to document, per tech line unit is non SR#7736115228, provided customer with SR number, customer will need to call customer service, job complete"
We serviced a
WHIRLPOOL COOKTOP
Model KCGC506JSS00
Near Driftwood, Texas 78619
Andrey
Job Details:
04/05/2023
"Arrived on site to test unit for whistling noise, tested unit found when turning on all the burners a high pitch vibration noise is coming from the regulato. replaced regulator and tested noise is no longer present unit is running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL RANGE
Model MGT8720DS06
Near Leander, Texas 78641
Paul
Job Details:
04/05/2023
Arrived onsite for a range with the upper oven not working in the bake cycle. The customer also stated the lower oven works but doesnt get hot enough. I found the upper oven bake ignitor open. replace the upper oven bake ignitor and calibrate the lower oven. I replaced the ignitor and calibrated the lower oven. Both are working as designed. There were no gas leaks present at the time of service. Call complete.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Cedar Park, Texas 78613
Paul
Job Details:
04/05/2023
"Arrived onsite for a washer to replace the main control. I replaced the control, ran a calibration cycle, and ran a auto diagnostics test. All cycles completed and worked as designed. I charged the customer for part only. There were no water leaks present at the time of service. Call complete.
We serviced a
WHIRLPOOL DRYER
Model Wed8127lc0
Near Cedar Park, Texas 78613
Paul
Job Details:
04/05/2023
Arrived onsite for a dryer that is not powering on after a power issue in the home. I found only 10VAC at the wall outlet from L1 to ground. L2 to ground was 123VAC AND L1 to L2 was 110VAC. I tried resetting the breaker but it didnt change. Advised the customer to check the breaker and possibly the wall outlet. Call complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUIS185JSS2
Near Bastrop, Texas 78602
Joe Z
Job Details:
04/05/2023
"Arrived on site for not making ice. Upon arrival, unit is turned off. Restored power to unit. Tank began to fill. Found not getting voltage from control to compressor. Contacted SW for assistance. Recommend replacement of control and harness. After researching parts found Harness and control are not available . No repair can be made.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2311LBSA
Near Leander, Texas 78641
Maurice R
Job Details:
04/05/2023
Arrived onsite for refrigerator not cooling and a error message H1. On inspection found a huge ice block in the freezer on the evap. The boots bin in the fridge was iced In and could not be removed. Found that the light in the rc had burnt through the liner and burnt some of the foam. Consensus is that the rc door properly got left open and the light bulb heated up and burnt the liner. It also let moisture into the unit and the FC evap froze up. I got the manual defrost to turn on and could hear it defrosting the evap. Informed the customer that the thermistor is probably bad with a good chance the control board was damaged by the halogen bulb that is next to the control board.
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS01
Near Leander, Texas 78641
Maurice R
Job Details:
04/05/2023
"Arrived onsite for water under the fresh food drawers. On inspection found that the tray drain on the rc evap was clogged. I informed the customer that if we work on the unit and something else happens not releasing to the issue we will not be responsible for it. I read the disclaimer about all the issues that this unit has. The customer understood the situation of the unit. The drain was iced up. I defrosted the unit and got it draining again. I check the unit for gaps i the gasket found none. Cleared the s trap out, checked the harnesses for the fresh food drawer no visible evidence of damage.
We serviced a
GE REFRIGERATOR
Model PVD28BYNCFS
Near Briarcliff, Texas 78669
Luis
Job Details:
04/05/2023
"Arrived on site. Tested dispenser weak flow,jumped power straight to valve same issue diagnosed a defective valve,customer provided part. Installed new valve ran water dispenser unit working as designed.
We serviced a
KENMORE RANGE
Model 790.7323331
Near Marble Falls, Texas 78654
Kimo
Job Details:
04/05/2023
Arrived onsite for a range with a oven section that wont heat. Upon inspection I found that the glow igniter was not getting hot enough to ignite the gas. I installed the new igniter and tested the unit several times and found that it operated as designed.
We serviced a
KITCHENAID OVEN
Model KOCE507ESS20
Near The Hills, Texas 78738
Leonardo
Job Details:
04/05/2023
Arrived on site to test unit for unit not getting to temp. Calibrated unit to 20? test unit and unit test good on average temp job complete.
We serviced a
KITCHENAID OVEN
Model KODE500ESS02
Near Lakeway, Texas 78734
Leonardo
Job Details:
04/05/2023
Arrived on site to test unit for unit givign F2E1 shorted keypad error. Test unit and unit giving shorted keypad and ui disconnected and display board not working all had to do with the console. Also found relay error. Replaced console. Test unit by heating to 350 and unit test good job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSO42QMB01
Near Canyon Lake, Texas 78133
Andrew
Job Details:
04/05/2023
"Arrived on site and installed repaired part, I welded retention bolt to switch engagement extension. Unit now working as designed. No leaks detected.
We serviced a
LG WASHER
Model WM3270CW
Near Georgetown, Texas 78626
David Z
Job Details:
04/05/2023
"Arrived on site to diagnose washer making a clicking sound. Tested unit and found spin good, but when draining the unit makes a grinding sound. Drained unit with transfer pump are checked trap. Found no obstructions present in trap. Failure is in the drain pump and requires replacement.Replaced drain pump and tested unit. Verified all working as designed with no water leaks present. Repair completed."
We serviced a
KENMORE WASHER
Model 796.4107231
Near Jarrell, Texas 76537
David Z
Job Details:
04/05/2023
Arrived on site to follow up on washer that lost spin function due to damaged stater. Replaced stater with correct model with no RPS sensor. Tested unit in diagnostics mode. Verified all functions working as designed. Repair completed.
We serviced a
LG REFRIGERATOR
Model LFXS26973S/00
Near Georgetown, Texas 78628
Gerry C
Job Details:
04/05/2023
"LFXS26973S/00 Arrived to inspect continuous dispensing. I found the unit would fail at either ice or water curing dispensing operations and it would not stop. Inspection of the paddle revealed the plastic had started to bind within the housing and I was able to apply high-purity silicone grease to the affected areas, correcting the issue and restoring the positive feel of the paddle. This particular unit is extremely difficult to remove the UI, compared to others of the same model/design and I elected to not risk damage, as I was able to fully correct the issue without complete disassembly. No leaks observed during service.
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Leander, Texas 78641
Lou
Job Details:
04/05/2023
"Arrived on site to inspect cooktop for gas leaks. Upon further inspection, the customer advised that the gas company had inspected the home for a gas leak and both advised the cooktop is leaking somewhere. Using my gas sniffer, I tested the unit and sniffer would indicate a strong sense of a leak at the far right two burner valves. I disassembled the unit and using my liquid leak detector, I checked the valves and did not find a leak. I checked the valve stems and found the right front and rear valves are leaking at the stems (photos). I removed and replaced the valves/manifold and tested all gas line connections and found no leaks. Reassembled the unit and tested and unit is operating as designed. Manufacturer covered the diagnostics fee. No gas leaks detected at the end of service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW1
Near Liberty Hill, Texas 78642
Gerry C
Job Details:
04/05/2023
"WTW4850HW1 Arrived to inspect no operation. I found the unit would not turn on, nor could service test mode be accessed. Line VAC was present and the customer advised me a similar event had occurred prior, later finding it to be SO 368879. From the control, the drain pump showed 20.3 . The 50 ?F rated capacitor was 400 ?F, well within specifications. The unit appeared to have a simple control failure and unplugging for a few moments and then re-plugging yielded an audible relay click, but no other functionality. Unloading every connector on the control, but the power supply, finally allowed service mode entry. The unit had F2E3, F2E1 and F1E1 wee stored. I was able to determine the mode shifter J12 connection as the source of the issue. J2, 1-2 2.49 . J12 1-4, 10.65VDC loaded and 11.2 unloaded. Tach verification mode worked as designed and I utilized a swing-tested mode shifter and found the same issue. Due to the lower than expected VDC at J12, I suspected the control low VDC power supply was damaged by a prior reported storm and R/R/Rd the control. The unit resumed all normal functions and operated as expected. No leaks observed during service.
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS09
Near Briarcliff, Texas 78669
Leonardo
Job Details:
04/05/2023
Arrived on site to test unit for unit giving miss wired unit. Reset unit and unit working as designed
We serviced a
KITCHENAID RANGE
Model KDRP463LSS07
Near Austin, Texas 78732
Wesley
Job Details:
04/05/2023
Arrived onsite for unit non functioning following overheating when broil was left on unattended. Determined TOD is good. Advised customer on findings and on repair not being viable.
We serviced a
KITCHENAID ICE MACHINE
Model KUIA18PNLS4
Near Austin, Texas 78738
Luis
Job Details:
04/05/2023
"Arrived on site. Powered unit on water filed pan,recirculating pump not powering on voltage at pump diagnosed a defective recirculating pump customer does not want repairs
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC2
Near New Braunfels, Texas 78130
Andrew
Job Details:
04/04/2023
"Arrived on site to test unit for leaking. Found no signs of leak and unable to replicate. Found gearcase has failed. Recommend replacing gearcase, slider, wash plate and suspension. Unable to remove wash plate without causing damage. Sprayed PB Blaster to hopefully better assist with removal on return visit. Office to reschedule. ; ordrng 1 W10752283 (Wash plate)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Canyon Lake, Texas 78130
Andrew
Job Details:
04/04/2023
Arrived on site to test unit for not advancing past sense. Found errors f3e1(pressure system fault) and f8e1(no fill/long fill). Found water filling as designed. No obstructions in pressure hose. Ordering control and hose ; ordrng 1 W11170319 (Control) and 1 WP353244 (Hose)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY0
Near Kyle, Texas 78640
Kevin
Job Details:
04/04/2023
"Arrived on site and found incorrect icemaker kit was ordered, will need icemaker that includes new harness connection, will reorder; ordrng 1 W10882923 (Icemaker)"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Leander, Texas 78641
Maurice R
Job Details:
04/04/2023
"Arrived onsite for oven door glass issue. On inspection found imperfections in the glass. The glass sent was not correct glass for this model, the wrong engineer code was the issue. Ordering new glass. Office to schedule when part arrives. No gas leaks detected during service.; ordrng 1 W11176456 (Front door glass) and 1 W11178521 (WP emblem)"
We serviced a
SAMSUNG DRYER
Model DVG50R5400W/A3
Near West Lake Hills, Texas 78746
Scott
Job Details:
04/04/2023
"Arrived on site to replace gas valve and found wire harness burned up to small burned area around blower housing . Ordering wire harness Highly recommended to have exterior vents cleaned . Left gas off and unit unplugged . Advised not to use dryer as there is a safety hazard . ; ordrng 1 DC93-00825B (Wire harness)"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Belton, Texas 76513
David Z
Job Details:
04/04/2023
"Arrived on site to diagnose washer that is not finishing wash cycles. Customer says unit does start and run, but shows an F8E1 / LO error. Tested unit and found cold valves are just dripping in, causing low flow. Ordering cold valve to resolve. ; ordrng 1 W11316256 (Cold Valve)"
We serviced a
JENN-AIR REFRIGERATOR
Model JBZFL18IGX00
Near Austin, Texas 78731
Wesley
Job Details:
04/04/2023
Arrived onsite and inspected for failure to produce ice. Verified fill tube is clear. Called techline Robert. Recommending replacement of icemaker only. Ordering icemaker. Sr#7735027970 office to reschedule due to part availability. ; ordrng 1 W11646196 (Icemaker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near San Marcos, Texas 78666
Andrew
Job Details:
04/04/2023
Arrived on site to test unit for no cool. Found compressor seized. Recommend compressor replacement. Needing 2 hrs on return visit. Unit is r600a and no lock ring kit required. Office to reschedule. ; ordrng 1 W11635510 (Compressor) and 1 WPW10143759 (UV) and 1 W10913906 (Access)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78519LZ00
Near Canyon Lake, Texas 78132
Leonardo
Job Details:
04/04/2023
Arrived on site to test unit for damaged door. Found damaged door and new door was had small scratches customer declined new door. Ordering new door and turntable support ; ordrng 1 W11643350 (Door) and 1 W10337248 (Turntable support)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near New Braunfels, Texas 78130
Leonardo
Job Details:
04/04/2023
Arrived on site to test unit for noise when unit running. Found turntable motor making loud noise. Ordering new turntable motor will return ; ordrng 1 W10642989 (Turntable motor)
We serviced a
WHIRLPOOL RANGE
Model KSGG700EBS3
Near Kingsland, Texas 78639
Gerry C
Job Details:
04/04/2023
"KSGG700EBS3 Arrived to instal previously diagnosed and ordered parts. I found the actual source of the gas leak was at the manifold, but it the burner supply and it was the main supply line to the manifold. It had likely been over-tightened during assembly and the crush portion of the tubing was rendered unable to seal as designed. Office to order W10432252 and just in case needed, the manifold assembly again. I left the unit unplugged and the gas supply off. Office to contact the customer to arrange return service for PSP part. No gas leaks of the supply detected during service. ; ordrng 1 W10432252 (Tube, Cooktop Gas Supply) and 1 W10826727 (Manifold)"
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Elgin, Texas 78621
Matthew
Job Details:
04/04/2023
Arrived onsite for washer not spinning clothes out. Upon arrival inspected unit. Ran diagnostics and found Basket speed faulty and unable to reach target rpm. Ran test and could hear motor turning but basket was not. Inspected underneath unit and found cam dropped due to loose nut. Cam dropped and caused belt to become worn and shredded the motor pulley. Need motor also Replaced cam and belt . Set for the 13th. . ; ordrng 1 W11497303 (Motor) and 1 W11611297 (Belt)
We serviced a
KITCHENAID COOKTOP
Model KCED600GBL01
Near Georgetown, Texas 78633
Lou
Job Details:
04/04/2023
"Arrived on site to inspect cooktop issues. Upon further inspection, I found a small chip/crack in the cooktop glass at the front left burner. Also found a small line crack just above the chip (photos). As small as the chop,and crack are, I could not see a point of contact as if something had been dropped on the glass. I contacted the office (Claims-SC) and was advised to order the cooktop to replace in warranty. I am ordering the cooktop and CNOTE-2 HOUR JOB and office to schedule return service. ; ordrng 1 W11051484 (Cooktop) and 1 CNOTE (2 HOUR JOB)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Waco, Texas 76710
Tyler
Job Details:
04/04/2023
Arrived on site for refrigerator with broken rails. Upon arrival confirmed issue and found right slider broken and failing. Rescheduled customer for 04/10/23 to complete repairs with new rails ; ordrng 1 WPW10397636 (Slide (left)) and 1 WPW10397635 (Slide (right))
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ00
Near Austin, Texas 78726
Paul
Job Details:
04/04/2023
"Arrived onsite for a refrigerator with a dented RC door, missing FC shelves, and a damaged pan cover in the RC. I replaced the RC door, the two FC shelves, and the RC pan cover. I installed the door badge and leveled the refrigerator. All is working as designed except for the new pan cover. It is not allowing the drawer to close fully and its putting the drawer in a bind. Need to replace the pan cover again and possibly the crisper drawer and associated parts for the drawer. There were no water leaks present at the time of service. Ordering WPW10508334 COVER ASSY-PAN,RC,CM,SE, WPW10292504 Crisper Pan, 2EA W11164152 Roller, 2EA W11175807 Axle, W11214890 Handle trim, W10282883 Humidity Slide, and WPW10282880 Humidity Slide Housing. Office to RS.; ordrng 1 WPW10508334 (COVER ASSY-PAN,RC,CM,SE) and 1 WPW10292504 (Crisper Pan) and 2 W11164152 (Roller)s and 2 W11175807 (Axle)s and 1 W11214890 (Handle trim) and 1 W10282883 (Humidity Slide) and 1 WPW10282880 (Humidity Slide Housing)"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS01
Near Burnet, Texas 78611
Gerry C
Job Details:
04/04/2023
"KUIX535HPS01 Arrived to instal previously diagnosed and ordered parts. I recovered the existing refrigerant, noting 45 psi in a room temperature unit, assuring the likelihood of no evaporator leaks. I removed and replaced the compressor, service port and non-dye drier and vacuumed the system. Holding vacuum for 15 additional minutes, I charged. During charging, the refrigerant tank ran out precisely one ounce short of the MFG prescribed 5.75 oz. The unit will require one uncle of refrigerant for a full charge. Watching the unit attempt production, I actually produced a reasonable slab and easily out performed the prior failed compressor. No leaks observed during service. Returning tech will only need to precisely add one ounce and two hours sealed system service are not required.; O-emld tckt"
We serviced a
AMANA OVEN
Model AGR6303MMS0
Near Austin, Texas 78702
Wesley
Job Details:
04/04/2023
Arrived onsite for going issue with oven not heating in the oven. Found second short in the wiring harness from initial cause of sheet metal cover pinching the wiring upon delivery. Repaired second short and found ongoing symptom of no oven heat. When bake is selected the control does not send voltage on the red wire to the ignitor tested at the control. Ordering the control to repair. Ordering the harness just in case. ; ordrng 1 W11620526 (Control) and 1 W11465032 (Main harness)
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Georgetown, Texas 78626
Kimo
Job Details:
04/04/2023
Arrived onsite for a wall oven that will not come out of lock mode. Upon inspection I found that the unit would tell you to swipe up to unlock then it would ask unopened to update and when you select update or skip it goes back it swipe up to unlocked over and over again. I power cycled unit and found no change. Will need to replace the console to resolve issues and cx will need to connect unit to Wi-Fi to prevent this issue from occurring again
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKZ0
Near Austin, Texas 78750
Paul
Job Details:
04/04/2023
"Arrived onsite for a leaking dishwasher. The customer stated that water starts dripping on the left side at the bottom of the door through out a cycle. I tested the unit and found water getting past the door gasket and running down the left door jamb then dripping on the floor. I found the upper left corner of the door gasket distorted and bending inward. I replaced the door gasket and both corners were protruding out but when testing the unit still leaked. The door has some wobble like it is high centered at the latch and strike. Need to replace the latch and strike along with the door gasket again all at the same time. Ordering W11412299 door latch, W11545309 strike, and W11483553 gasket. RS for Thu 4/13 per the customers request.; ordrng 1 W11412299 (Door latch) and 1 W11545309 (Strike) and 1 W11483553 (Gasket)"
We serviced a
KITCHENAID WALL OVEN
Model n/a
Near Manor, Texas 78653
Matthew
Job Details:
04/04/2023
Arrived onsite for lower grill not secured properly. Upon arrival inspected unit. Found grill detached from frame. Inspected and found mounting screws incorrect. Spoke with SR and ordered parts research for grill screws. Office to reschedule ; ordrng 1 Partsresearch (Screws)
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Austin, Texas 78745
Joe Z
Job Details:
04/04/2023
"Arrived on site for center burner not operating. Upon arrival test unit and found center electrode is not sparking. Did observe all other burners spark when center knob is turned. Center electrode has failed . Need to replace center electrode. ordrng 1 W11208293 (Center electrode)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Lakeway, Texas 78734
Luis
Job Details:
04/04/2023
"Arrived on site for no cool in fresh food section. Found fresh food evaporator heavily incased in ice,diagnosed unit will need harness assembly that includes fan and thermistor will also need a new drain pan. Returning tech will need to follow service pointer W11092686 Rev. G. Customer will defrost unit gave instructions on defrost and placing towels in fresh food compartment and left side of unit. ordrng 1 W11457241 (Drip pan)"
We serviced a
KITCHENAID VENTHOOD
Model KWVU205YBA1
Near Austin, Texas 78731
Wesley
Job Details:
04/04/2023
Arrived onsite for venthood not operating intermittently. Determined faulty track switches. Ordering switches to repair. Returning Monday to complete. ordrng 2 WPW10240604s
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Austin, Texas 78752
Joe Z
Job Details:
04/04/2023
"Arrived on site for coin box damaged. Upon arrival, inspected unit and found multiple issues. Found lock at metering case is damaged and need to replace metering box. Also found tub dismounted from gearcase. Need to order metering case, lock, basket, agitator , gearcase, tub ring, spanner nut, and block. Office to reschedule . ordrng 1 WPW10114740 (Lock) and 1 WPW10549814 (Metering case) and 1 W10738339 (Basket) and 1 WP21366 (Spanner nut) and 1 W11084139 (Block) and 1 WPW10461196 (Tub ring) and 1 WPW10131112 (Agitator) and 1 W11159068 (Gearcase)"
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Austin, Texas 78752
Joe Z
Job Details:
04/04/2023
Arrived on site for coin box broken. Upon arrival inspected unit and found coin slide is not operating correctly and needs to be replaced. Ordering coin chute. Parts are covered under warranty. Customer approved. Office to reschedule ; ordrng 1 W11126319 (Coin chute)
We serviced a
JENN-AIR RANGE
Model JGRP548WP00
Near New Braunfels, Texas 78132
Leonardo
Job Details:
04/04/2023
Arrived on site to test unit for left and right front burners not staying lite on high. Found billeting about new conversion kit for LP. Also ordering new burner heads and valves. ordrng 2 WPW10320937 (Burner heads)s and 2 WPW10371235 (Valves)s and 1 W10372117 (Lp kit per bulletin)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH2175XVS1
Near Harker Heights, Texas 76548
David Z
Job Details:
04/04/2023
"Arrived on date to diagnose microwave that is not heating. Tested unit and confirmed no heat is present. The magnetron is buzzing loudly, indicating HV system failure. I also found the control panel tabs are breaking and there is a gap around the control panel now. Unit is 14 years old, plastic is also starting to crack. Requesting autho from ext warranty to replace HV system, ordrng 1 W10286605 (UI)"
We serviced a
GE VENTHOOD
Model ZV750SY4SS
Near Georgetown, Texas 78633
Lou
Job Details:
04/04/2023
"Arrived on site to inspect venthood lights not working. Upon further inspection, I found the customer had replace,ent bulbs for the unit. I found the front and back right lights were not working. I removed the bulbs and found both them bad and after replacing the bulbs, I found the front ceramic socket/base was burnt (photo). The back right light is working properly. ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near San Marcos, Texas 78666
Andrey
Job Details:
04/04/2023
"Arrived on site to test unit for no cooling RC, tested unit found Evaporator completely frozen over, heater is not activating in diagnostics, replaced defrosted evaporator, replaced control and thermistor, heater is now activating, if issues persist recommend replacing evaporator harness, unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near San Marcos, Texas 78666
Andrey
Job Details:
04/04/2023
"Arrived on site to replace previously diagnosed dispenser funnel, installed part, customer tested and verified that the issue was fixed, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Mustang Ridge, Texas 78610
Leonardo
Job Details:
04/04/2023
Arrived on site to test unit for unit not draining. Test unit and found garbage disposal still had knock out in. Removed knock out test unit and unit test good job complete unit draining correctly.
We serviced a
WHIRLPOOL COOKTOP
Model WFC150M0JB1
Near Kyle, Texas 78640
Leonardo
Job Details:
04/04/2023
Arrived on site to test unit for burners not staying hot. Test unit and found normal operation of unit. Explained to customer about new elements with temperature limit coils.
We serviced a
IKEA MICROWAVE
Model IMBS104GSS01
Near Austin, Texas 78704
Joe Z
Job Details:
04/04/2023
Arrived on site for unit with no power. Upon arrival test polarity and is good. Removed unit from cabinet. Removed top panel to inspect control. Found blown fuse. Used mini breaker to test unit and operated correctly. Need to replace fuse. Replaced fuse W11188752. Test unit by heating cup of water. Unit is operating as designed. Job complete
We serviced a
AMANA DRYER
Model NGD4655EW3
Near Austin, Texas 78745
Joe Z
Job Details:
04/04/2023
Arrived on site for unit with no power. Upon arrival test parity and found open ground and advised customer. Test unit and found fractured door switch. Need to replace door switch. Replaced door switch WPW10237959. Test unit and unit is operating as designed. Job complete
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Manor, Texas 78653
Matthew
Job Details:
04/04/2023
Arrived onsite to replace faulty motor. Replaced motor and tested. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Manor, Texas 78653
Matthew
Job Details:
04/04/2023
Arrived onsite to replace faulty control. Replaced control and tested unit. Light fans and compressor are all functioning. Job complete
We serviced a
MAYTAG WASHER
Model mvwb765Fw3
Near Manor, Texas 78653
Matthew
Job Details:
04/04/2023
Arrived onsite to replace faulty housing. Replaced housing and tested. Unit is now functioning properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Austin, Texas 78759
Wesley
Job Details:
04/04/2023
Arrived onsite and found harness connector shorted. Used harness to repair heater circuit. Unit is now set up to operate properly. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Round Rock, Texas 78681
Vincent
Job Details:
04/04/2023
"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was refrigerator doors not aligned properly. Found a bad hinge and replaced it. Unit is now operating as designed. No leaks where observed during service. Job completed."
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Georgetown, Texas 78628
Kimo
Job Details:
04/04/2023
"Arrived onsite for a dryer that would lose power after about 3 or 4 loads. Upon inspection I could not get the unit to fail in such a manner, I checked that the unit was wired properly and the terminals were tightened properly. I checked that the door switch worked properly the my multimeter, and the fuses in thermistors. Were all good. I replace the control as they may be something going on with the programming. I tested the unit several more times and found that the unit is performing with no issues. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near Hutto, Texas 78634
Vincent
Job Details:
04/04/2023
"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was racks are rusting. Replaced the racks and unit is now all good. No leaks. Where observed during service."
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Georgetown, Texas 78633
Lou
Job Details:
04/04/2023
"Arrived on site to inspect dryer not heating. Upon further inspection, I tested the unit and found the element not in on. I tested voltage at the wall outlet and got 245V. Removed the back panel and tested the fuse, cutoff, thermostats and element and all are good. I tested voltage at the timer and found the timer not providing voltage to the element to heat. I removed and replaced the timer and retested and unit is operating as designed. No lint observed during service, job completed."
We serviced a
KENMORE DRYER
Model 796.9118231
Near Austin, Texas 78750
Paul
Job Details:
04/04/2023
Arrived onsite for a dryer not heating again. The customer stated the vent was cleaned on Saturday. I found the resettable high limit tripped again. I reset the thermostat and tested the dryer on high heat with the vent disconnected and found it cycling between 120-170 degrees. I connected the vent and found it cycling between 130-180 degrees and found the house vent clean. I let the unit cycle 10 times and the unit is working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near New Braunfels, Texas 78130
Andrew
Job Details:
04/04/2023
Arrived on site and filled area where fill tube enters into ice maker compartment per Techline. Ice maker filled as designed. No leaks detected. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near New Braunfels, Texas 78132
Andrew
Job Details:
04/04/2023
Arrived on site and replaced previously diagnosed damper cover. Applied silicone to fill gap between FC liner and cabinet. Unit working as designed. No leaks detected. Job complete.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Buda, Texas 78610
Kevin
Job Details:
04/04/2023
"Arrived on site and inspected dryer and found it is heating but there is no airflow showing on airflow meter. Took pictures. Removed vent hose from rear of dryer And airflow is now correct. Recommended to homeowner that vent to the exterior be cleaned/cleared by a service. Left vent hose off dryer should not be used until this has been done correctly, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Georgetown, Texas 78628
Kimo
Job Details:
04/04/2023
"Arrived onsite for a refrigerator the a ui that is not functioning. Upon arrival I inspected all connections at the ui and the control and found the good I checked that the ui was not locked it was not in fact it wasnt lit up but the unit was running (cooling just fine) I replaced the ui and found that ui/ice/water detector functionality return, and the new UI it was lit up. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS1
Near Manor, Texas 78653
Matthew
Job Details:
04/04/2023
Arrived onsite for faulty lower spray arm. Upon arrival inspected unit. Found spray arm failed at shaft. Replaced lower spray arm. Unit is now functioning properly. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Manor, Texas 78653
Matthew
Job Details:
04/04/2023
Arrived onsite for range gasket issues. Upon arrival spoke to customer and stated unit was stolen from home and could not be serviced. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Austin, Texas 78744
Joe Z
Job Details:
04/04/2023
Arrived on site for oven tripping breaker. Upon arrival test unit by preheating oven to 350. After a couple minutes breaker tripped. Ran broil and unit preheats correctly. Test cook top and is operating correctly. Need to replace control. Replaced control W11594224. and test unit by preheating to 350. Unit preaheated and is operating correctly. Job complete
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Georgetown, Texas 78626
Kimo
Job Details:
04/04/2023
Arrived onsite for a washer that the customer is have trouble starting a washer cycle with. Upon arrival I installed the unit and found that the latch opened the way it should as well as all other functions. I checked the garage case and found no leaks and it rotated smoothly with no resistance. I read a quick cycle and found unit operating as designed I ran a drain and spin and found that the unit operating as designed in that mode as well. I then advised and demonstrated to the customer on how the unit operates. Units operating as designed
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Georgetown, Texas 78626
Kimo
Job Details:
04/04/2023
"Arrived onsite for a MW that is making a rattling noise when in use. Upon inspection I found that, Upper Inverter Housing. Was not aligned properly and was making contact with the Cooling Fan Assembly. I adjusted the housing and tested the unit several times and found that the noise was gone and the unit operated as designed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Georgetown, Texas 78628
Maurice R
Job Details:
04/04/2023
Arrived onsite to install previously diagnosed parts. Installed new inner gasket and tested unit In diagnostic cycle. No water leaks during testing.
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Leander, Texas 78641
Maurice R
Job Details:
04/04/2023
Arrived onsite for washer having a electrical smell. On inspection found that the motor was extremely hot. Had to get a towel to hold the motor as I removed the old one. Customer had done a load of wash 20 mine for I got there and it was still extremely hot. I installed a new motor and belt on the unit and the customer was going to run another load in the unit. No water leaks detected during service.

