"Arrived on site for a refrigerator that has a freezer light out. Inspected unit and worked area. Did confirm the customers complaint and the customer advised that the rest of the unit has been acting funky. Replace the freezer module and found no difference in the lighting ability of the freezer section. Open the refrigerator section and found that all the lights were out. Found a defrost issue in the freezer section as well as an issue with the deli user interface being completely blank. I advise the customer that their issue appears to be multiple issues with DC voltage circuit. I power cycled the unit and still found no power going to the LED modules. Spoke to CS and was advised that if the LED power supply board were the issue, the unit shouldve lit up the lights upon return of power. This did not happen. Read the customer of the script about the five door refrigerator LED and power outage issues. The customer advised that they did not want to proceed further with any further repairs due to long list of issues with this unit. The customer will just buy themselves a new unit. Call complete."

"Arrived on site to test unit for not drying dishes, put unit into diagnostics all components are running good, demonstrated to customer with wet napkin that the element is hot and is running good, advised customer to use rinse aid, run hot water in sink to ensure dish washer I getting hot water and propping door open when cycle completes will help for drying, at this time unit is working properly, no leaks detected job complete"

"Arrived on site. Found gasket not sealing in liner channel and popping out on bottom corner,added sealer in channel installed gasket to channel,gasket no longer popping out of channel."

Arrived onsite to replace previously diagnosed parts. Replaced drain pump. Tested unit and unit is functioning properly. Job complete

Arrived on site to install freezer compartment door to resolve water leak coming from the elbow of the door. Removed and replaced door with new FC door and tested. Verified water leak gone and all working as designed. Call complete.

"Arrived to instal previously diagnosed and ordered parts. Evacuated system of remaining R600. R/R compressor, Drier and service port. Vacuumed the system down to 310 microns and allowed to sit for an additional 15min. Seeing no vacuum loss I charged the system with MFG prescribed refrigerant charge. Unit started cooling as designed. No water connections to the unit."

Arrived to instal previously diagnosed and ordered parts. R/R spark module and tested unit. Operational test good. No gas leaks detected.

Arrived to inspect no heat. I entered service test mode and found F5E1 and F7E1 stored and proceeded through testing. The heater did not have any current draw during the heater engagement phases of test mode and I removed the unit to test. The heater showed OL. R/R heating element and unit began working as designed. Discussed detergent with CX. Operational test good. No leaks observed during service.

"Arrived to instal previously diagnosed and ordered parts. Prior to part installation I inspected the unit and found the microwave oven spacer (required with this install- 17 5/8 cutout) was not installed and the microwave chassis was allowed to sit on the interior cabinet floor divider, which cannot handle the weight of the unit. This causes the chassis to tilt back because the front is supported by the cabinet facing boards that can support the weight and the inner floor sags, causing the upper sides of the chassis to deflect in. The deflection caused the upper vent to bend and in the case of this unit, the sides, adjacent to the door, warped slightly as well, causing the door switches to not actuate unless the door is pressed on. The unit actually heats perfectly, if the door is pressed and it is due to the original installation. I contacted the MFG tech line, tech Robert and advised of my findings. File# 7734297377. I advised the CX of my findings and they will need to contact the builder to have the issue corrected and if any further issues persist, they will contact us."

"Arrived on site to inspect venthood light not functioning on low setting. Upon further inspection, the builder met us at the home and advised that the light functions now. I found the bulb to be a LED and recommended they use a regular bulb in the unit. Also found the on low setting, the bulb produces a hertz flicker and goes away on high setting. I explained to the builder why the hertz flicker occurs. Job completed."

"Arrived on site to inspect dishwasher element bushings. Upon further inspection, I found the element with the incorrect bushings. Per service pointer #W11540964, I removed and replaced the element and tested. Unit is operating as designed and no water leaks observed during service. Job completed."

"Arrived on site to inspect wall oven display jumping. Upon further inspection, the customer advised that the unit control panel display changes time too fast. I found the unit not connected to WiFi. Placed unit in diagnostics and checked error codes and found F6E4. Following the tech sheet, I removed and replaced the main control and assisted the customer in connecting the unit to WiFi. Tested unit and its operating as designed. Job completed."

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the damper, right RC door gasket, mullion and installed a spacer on the left door inner liner. Using my heat gun, I shaped the door gasket and tested door operations and it is sealing properly. Tested the damper and it is operating as designed. Tested the left door operations and the mullion is functioning properly and the spacer is engaging the left door switch properly. No water leaks observed during service, job completed."

Sr#7734299699 arrived onsite for frosting and found unit with air leak causing frosting in freezer. Determined air gap due to cabinet misshapen bottom right corner of the fresh food cabinet. Called techline and reported. Unit set up for review.

Arrived onsite for ongoing defrost issues. Exposed evap and found brown supply wire backed up of clip for heater harness. Repaired wire and tested defrost in diagnostics. Unit is now operating as designed. All checks good.

Arrived to install previously diagnosed parts. Upon arrival I found that the noise was coming from the diffuser. I replaced it and tested unit and found unit operating as designed job complete.

Arrived onsite and found unit operating with broken knob stems. Repaired existing knobs to correct functional issue. Knobs stems cracked and non functioning. Claim for replacement knobs denied due to cosmetic classification. Advised customer. All else checks good.

"Arrived on site and inspected dryer and found no power showing on display. Checked incoming power and found plug connection into outlet is very loose. After resetting plug power to dryer has returned and Voltage however is good, dryer is displaying F2 E2. Replace control panel and dryer is now working properly, heating and air flow is showing good on airflow meter. Recommend it to homeowner that outlet be addressed by an electrician, job complete"

"Arrived on site and inspected water and found there is an aroma in the tub. There is no debris in the tub but found no high drain loop. Correct it drain hose and added a loop to hose. Customer already has dishwasher magic to remove smell, no further issues with dishwasher, job complete."

"Arrived on site and inspected refrigerator and found fresh food evaporator is Fossett over, operator cover was replaced on last visit, checked test 128 and found control board is still showing version 6.0.0. According to service pointer control board needs to be replaced. After replacing control board is now showing version 7.0.0 which is correct. Customer is aware how to defrost refrigerator. New control board covered by S code 27311, job complete"

"Arrived on site and inspected refrigerator and found icemaker tray has broken off and is hanging, replaced icemaker and used spacers to secure cover panel it is now working properly, job complete"

"Arrived on site to test unit for ice freezing in ice bin and water leaking from separator. Replaced separator, sealed ice chute with Permagum and caulked excessive opening between linear and cabinet. Tested unit, unit working as designed. Water pressure correct at 55psi. No leaks detected. Job complete."

"Arrived on site to test unit for grinding noise, tested unit found rotor screw got loose causing rotor not engage with slider,replaced rotor and slider, put unit into high spin and noticed that the gear case is squealing loud, replaced gear case, tested unit unit no running as designed no leaks detected job complete"

Arrived onsite for Not Operating or Won't Start - Has Power . Upon arrival ran diagnostics and got F7-E1 tachometer missing or no signal. Control is intermittently not reading motor speed. Need to replace control. Replaced control and test unit. On a auto cycle. Unit operates as designed. No leaks present at this time. Job complete

"Arrived on site for dishwasher. Inspected unit and work area. Set unit in diagnostics and found no stored error codes, ran a diagnostics cycle and found unit running as designed. No water leaks found during service. Job completed."

"Arrived for led lights not working. Inspected unit in work area,Led lights were not working in the RC & FC. Troubleshooting found the left back Led in the RC was bad and center front Led in FC was bad Replaced the Led Refrigerator and freezer, working as designed. No leaks observed during service, Job completed."

"Arrived on site to install previously diagnosed parts, inspected unit and work area. Tested unit after installing new UI and Control. Unit is operating as designed at this time. No leaks where observed during service. Job completed."

"Arrived on site to diagnose washer that was not powering on. On arrival found the unit dead, no response from UI. Checked outlet and found good polarity and voltage. Customer said another company came out and diagnosed to control. Found the latch was broken off and bezel missing; ordrng 1 W11545554 (Bezel) and 1 W11394572 (Latch)"

"Arrived on site to replace previously diagnosed control and UI panel. Unit is a stackable and recommend 2 man. Customer agreed, will need to return with parts and 2nd man. Office to reschedule.

Arrived on site to diagnose washer that would not engage any cycles. Tested unit and found no codes present. If you try to run the unit it just runs a drain loop nonstop. Found no obstructions in the pressure hose. Replaced control due to likely failed pressure sensor on control. Retested and verified all is working as designed. Call complete. ; O-emld tckt

"Arrived onsite for microwave that is sparking when in use. Upon inspection I found that the cap ah burnt up the was some damage to the harness as well I called safety and made them aware of my finding and was Id like to do to resolve the issue and got a concessionW13t7n1wp1. Im ordering mag,cap diode, transformer,and harness.office to reschedule.; ordrng 1 W11493408 (TRANSFORMR) and 1 W11335495 (Cap) and 1 W11256462 (DIODE) and 1 WPW10693025 (MAGNETRON) and 1 W11301790 (HARNS-WIRE)"

Arrived onsite and found late and strike both structurally damaged and non functioning. Ordering the strike and returning with the lat ch to repair.; ordrng 1 W11457841 (Strike)

"Arrived on site to inspect wall oven/microwave combo unit leaking warm air from below the oven door. Upon further inspection, the customer advised that there is hot air coming from below the oven door and is warping the drawer under the unit. I researched the owners manual regarding the warming drawer land found that with this particular unit, a warming drawer vent deflector kit must be installed. I am ordering the kit and scheduled return service for 08/13/22. ; ordrng 1 W10536339 (Warming drawer kit)"

"Arrived on site to test unit for smoking. Found control relays were burnt. Attempted to put unit into diagnostics it no functions engaging. Verified control receiving proper voltage but not engaging. Recommend replacing latch, drain pump and control. Spoke with safety team and got coverage Autho:M13T9O0WPL1. Control ordered but not received yet. Ordering new control to highlight part we waiting for. Office to reschedule. SR#7734236380; ordrng 1 W11419171 (Control)"

"Arrived onsite for dryer that wouldnt heat. Upon arrival I was informed by the cx that they had the outlet/wiring inspected by an electrician and it was found to be good. I check for 240vac and found it stable. Upon further inspection I found that all the thermistors/ fuse and cutoff good. The element itself checked good as well. I che the timer and found it good I checked the temperature switch and found it good. Which points me the the centrifugal switch. I am ordering 1x drive motor, blower wheel and housing. Just in case office to reschedule. ; ordrng 1 279827 (MOTOR-DRVE) and 1 WP694089 (WHEEL) and 1 WP8577230 (HOUSING)"

"Arrived onsite for a MW that is no longer heating upon inspection I found that the unit had a blower diode and possibly damaged cap and mag. I am ordering the mag,cap,and diode to be replaced together. Office to reschedule ; ordrng 1 W11493408 (Mag) and 1 W11256462 (DIODE) and 1 W11335495 (CAPACTR-MG)"

Arrived on site to test unit for unit not heating. Test unit and found bad high voltage. Will need to replace magnetron cap and diode. Office to reschedule ; ordrng 1 WPW10693025 (Magnetron)

"Arrived onsite for Not Cooling-can hear it running . Upon arrival,inspected unit and found hot in both boxes. Inspected evaporator and is clean with zero frost. Compressor and fan are operating. Compressor is pulling 1.27 amps. Need to order sealed system. SW will be ordering parts for this repair. Office to reschedule ; O-emld tckt"

"Arrived onsite for Water drain did not complete and lid will not open . Upon arrival inspected unit and found broken drain pump wire harness for 3rd time. Contacted Techline for assistance. Tech had me run diagnostics and got error codes F5-E1 lid lock,f9-EE1 long drain, F5-E3 lid lock, Replace suspension, harness wires, and drain pump. Tech recommended replacement of suspension. Ordering suspension and drain pump and bringing back all other parts to complete repair. Washer level feet are correct per last visit diagnostics. Tech reiterated the importance of not overloading the unit with clothes. I spoke to customer about loading. Tech gave SR#7734298890. Office to reschedule ; ordrng 1 W11396717 (Drain pump) and 1 W11396716 (Suspension)"

Arrived on site to install previous diagnose parts. I gained access to the freezer light and replaced it with new. It is now working as designed. I found the fz gasket sent with me was damaged in the box. I am ordering another fz gasket. The office will reschedule.; ordrng 2 W10407216 (Fz gasket)s

"Arrived on site for ice maker not producing any ice. I inspected the unit and work area. I jumped the ice maker and found it stuck. I removed the ice maker and cleared the ice. I reinstalled the ice maker and jumped it, I found it cycling but not filling with water. I found the fill tube clear. I am ordering the icemaker and valve to complete the repair. The office will reschedule.; O-emld tckt"

Arrived on site for washer not filling with water properly. I inspected the unit and work area I found fault codes F0e3 over load f0e5 off balance. I tested the water pressure sensor in diagnostics and found it reading properly. I tested the tachometer in diagnostics and found it not registering a spin speed manually. I gained access to the rotor stator and found the wiring intact and the slider in good condition. The unit will need a new control to complete the repair. The office will reschedule when we have an eta on the part. ; ordrng 1 W11195971 (Stator) and 1 W11568984 (Harness)

Arrived on site to test unit for left front burner continues to leak gas as you turn valve off. Will need to order new manifold office to reschedule ; ordrng 1 W11338090 (Manifold for LF and LR)

Arrived on site to replace console and control board. Opened console and its only the console no ui board. Ordered assembly but only got console. Ordering new ui board office to reschedule ; ordrng 1 W11414079 (Ui board)

Arrived on site to test unit for left front burner not igniting correctly. Test unit and found burner cap loose and missing gasket between burner head and screws are stripped not allowing gas to sit correctly to ignite. Ordering new burner head office to reschedule. LC only ; ordrng 1 W11344539 (Left front burner head) and 1 Lconly (Lc only)

"Arrived on site to test unit for no heat, tested unit found cutoff and fuse are good, replaced control, unit is now heating but on timed dry, but not in sensor mode, will need moisture sensor harness and thermistor to fix issue, ordering parts office to reschedule ; ordrng 1 WPW10298258 (Moisture sensor harness) and 1 WP8577274 (Thermistor) and 2 WP3387223 (Sensor electrode)s"

"Arrived onsite for Not Cooling - Both Sections - Side by Side Refrigerator . Upon arrival inspected unit and found evaporator completely covered in ice.. ran diagnostics and Defrost sensor failed . Also forced heater, but heater would not energize. Need to replace bimetal. ordering heater, control, harness, and UI to ensure a good repair. Talked to customer about thawing out unit with door unit and running towels on floor around unit prior to our return. Office to reschedule.; ordrng 1 W11546981 (Heater) and 1 W11581973 (Harness) and 1 W11518204 (UI) and 1 W11566851 (Control)"

"Arrived on site. Tested water dispenser good found freezer at 38?,removed evaporator cover found no frost on evaporator uploaded pictures. Diagnosed either a leak in the system of defective compressor,ordering a new compressor and evaporator,unit will need 3 hrs for repairs. ; ordrng 1 W11546692 (Evaporator) and 1 W11504449 (Evap coupler) and 1 W11506619 (Evap coupler) and 1 W11506619 (Compressor coupler) and 1 W11504431 (Compressor coupler) and 1 W11504415 (Compressor coupler) and 1 W11580057 (Compressor) and 1 W11109499 (Drier) and 1 W11504433 (Drier coupler) and 1 W11504447 (Drier coupler) and 1 w10843121 (Non uv drier) and 1 W11506635 (Access valve) and 1 Lockringkit (Lockring kit) and 1 R600a (R600a)"

"1015Arrived on site. Replaced both fresh food doors,same issue left side upper section of door sticks further out then right side door. Called tech support will need to added sealer in gasket. Will need to return due to damaged uiSR#7733650153; ordrng 1 W11574767 (Ui) and 1 212643 (Sealer)"

"Arrived on site to diagnose refrigerator that was not cooling. On arrival examined unit and found the evaporator cover had half an inch of ice and frost on it. Unit is not defrosting at all and has a massive ice buildup. Customer advised the unit has to be defrosted before further diagnosis can be done on the freezer compartment. Ordering harness, defrost heated and control to resolve. Office to schedule DZO when parts arrive. ; ordrng 1 W11546681 (Evap Harness) and 1 W11546981 (Defrost Heater) and 1 W11546609 (Control)"

Arrived on site for refrigerator still causing moisture on FC gasket. Upon arrival found no signs of leaks anywhere causing the failure and call Tech line and spoke with Sterling sr#7734108491. Techline advise that they have a kit they are putting together and they will contact us when its is ready in order to order it for repairs before rescheduling; ordrng 1 Cnote (Dont reschedule until were contacted by techline for correct kit needed)

"Arrived on site for cook top continuously sparking when not in use . Removed top, checked harness and switches . No shorts or burns found . Repositioned switches . Tested unit and all is checking normal. No longer sparking when in use . May have been some moisture had gotten down but since has dried up. Couldnt duplicate error at this time . no gas leaks detected. Called safety ( same ref number) . No recommended repairs at this time . Job complete ; ordrng 1 WPW10286646 (Switch harnes)"

"Arrived on site for a dishwasher that is leaking. Inspected unit and work area. Confirm the customers complaint and removed the dishwasher from the wall. Found that the inlet waterline had bent and kinked on the copper hose. The customer advised that they wanted that fixed due to That happening upon the reinstallation of the dishwasher. Spoke to CS and was advised we would go ahead and replace the inlet waterline. Was advised to speak to JC for instructions. Spoke to JC and was advised that he would order the inlet hose, and fittings for the dishwasher. He advised to go ahead and put them on for tomorrow. The office will need to contact the customer about timeframe due to quick turnaround.; schdld next appmnt for 8/9 TUE !"

Arrived on site for top rack adjuster being broken. I inspected the unit and confirmed the complaint. I installed the new adjuster. I tested the unit and it is working properly.

"Arrived on site to install previously diagnosed and ordered part. Due to the motor failure, I removed and replaced the sump/motor assembly and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived onsite for dishwasher that it not washing the dishwasher and also not drying them when it does run Upon inspection I found that the main harness had burnt up at the control due towater water and corrosion, I also found that the vent was leaking as well and the heater element was showing open.Job complete"

"Arrived to inspect unit not starting and upon service mode entry, I found F2E1, F5E4, F2E1, F2E1 stored in memory. During manual service test, the unit would not lock the lid and I proceeded to automatic test mode for further testing. The unit did not lock or unlock the lid in automatic mode and during the spin and final agitate portion, the movement was not as expected. Motor and gear case area revealed residue from oil that had been flung out from the rotor, on the inner walls of the cabinet and there were signs of the leak in other areas and on the rotor. Manual turning of the rotor was quite stiff and likely causing the unit to be unable to calibrate during automatic test and the cause of the very slow and unexpected movement. The engagement teeth within the rotor were worn as well. The washer will require the gear case, rotor, slider assy and lid lock.

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps in the FC=27 degree and the RC=65 degrees. I found frost built up on the FC evap cover. Disassembled the FC section and found the FC evaporator engulfed in frost/ice. I tested the element and its within ohms range. Tested the defrost mode and I got 121V at the element. I tested the bimetal and it was out of range. . I removed and replaced the bimetal harness and tested the unit and it is operating as designed. I recommended that the customer allow the unit to cool for approximately 48 hours before placing items back inside the FC section. No water leaks observed during service, job completed."

Arrived on site to install previous diagnose parts. I gained access to the vent and replaced it and the gasket with new. I reassembled the unit.

"Arrived on site for washing machine walking. I inspected the unit and work area. I out the unit into diagnostics and found no fault codes. I ran a diagnostics cycle and found it making a clanking noise while spinning. I gained access to the gear case. I found the gear case leaking oil causing the unit not to spin properly. The unit will need a new gearcase, cam, and belt. I spoke to the customer about the repair for the unit. They are going to have Lowes replace the unit. Job complete."

Arrived to inspect noise and extended dry times. I found one of the roller wheels seized and installed the repair kit. The noise was remedied and I tested airflow and temperatures. The unit ran hotter than normal and there was little draw at the vent. I advised the CX to have the vent cleaned out to prevent any further issues and long dry times. Operational test good.

Arrived on site to install a new heating element. I verified the model and serial number are within range for service pointer W11540964. I installed a new heating element according to the service pointer. I reassembled the unit and tested it. I found it working as designed. Job complete.

"Arrived on site to install previously diagnosed and ordered part. Due to the blower wheel begin damaged, I removed and replaced the wheel and tested. Unit is operating as designed. Job completed."

"Arrived on site to install previously diagnosed and ordered part. Due to the control shorting out, I removed and replaced the board and tested. Unit continues to fail. I found the timer and start switch had been shorted out as well. Replaced both parts and retested and unit is operating as designed. No lint observed during service, job completed."

"Arrived on site to inspect dishwasher not cleaning dishes. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and the unit failed to dispense water into the tub. I stopped testing and inspected the valve and found debris in the screen and when I pulled the unit out, I found the water hose was kinked. I removed and replaced the valve and retested and unit is operating as designed. When I pushed the unit back into place, I pulled the water hose through the wall under the sink to remove the kink. No water leaks observed during service, job completed."

Arrived onsite to install previously diagnosed part. Upon arrival I installed new cap and tested unit and found unit operating as designed job complete. No leaks

Arrived onsite to installed previously diagnosed parts. Upon arrival I installed new tube and tested unit and found unit operating as designed job complete.no leaks.

"Arrived to perform SP W11540964 - Special Project S17304. I verified the unit had the copper/brass colored washers and removed and replaced the element. I inspected the general area and did not find any signs of leaks. I tested within the TSP guidelines and the unit did not leak. Operational test good, no leaks observed during service."

Arrive to inspect power loss. The CX advised me the unit had lost power several times. I inspected the junction block and found the L1 and Neutral connectors very loose and corrected the issue. Further testing revealed the outlet also had connection issues and the CX will repair the outlet. The UI malfunctioned several times and I suspect it was due to the repetitive power loss and will need to be replaced. Please schedule with CXs other service 346690. ; ordrng 1 W11164011 (UI) and 1 Schedulewith346690 (Schedule with 346690)

"Arrived onsite for for range that will not allow use of the oven. Upon inspection I found that the unit had a stored cod for improper wiring and one for internal failure, I checked the harness and found it good at the back. Then I water to customers; ordrng 1 W11034208 (Control)"

"Arrived on site for microwave intermittently heating. I inspected the unit and work area. I tested the microwave several times and could not get it to fail. I gained access to the micro switches and tested them. I found one set intermittently not changing position. I found service pointer W11245251, that provided an updated part number for the switches; ordrng 1 W11244490 (Interlock kit)"

"Arrived on site to inspect refrigerator not dispensing water and ice maker not getting water. Upon further inspection, I tested the dispenser and it failed. I removed the water filter and retested and it continued to fail. I tested the inlet valve at the back of the unit and found it spiked as it was not dispensing the water to the reservoir. I am ordering the inlet valve and scheduled return service for 08/12/22. No water leaks observed during service.; ordrng 1 WPW10498990 (Inlet valve)"

Arrived onsite for for a vent hood that is making a loud noise/ failing. Upon inspection I found that the motor was making a loud noise when in use; ordrng 1 WPW10294006 (BLOWER-FAN)

"Arrived on site for washing machine not spinning. I inspected the unit and work area. I found fault code F7e1 basket speed fault. I gained access to the gear case and tested the drain pump, actuator and motor and capacitor.I found the capacitor reading .04nf instead of 45. I out the unit into manual test and found the control sending voltage to the motor but it not spinning because the capacitor is bad. I am ordering the capacitor to complete the repair. Rescheduled for Friday 8/12/22; ordrng 1 W11158830 (Capacitor)"

"Arrived to inspect vibration/noise. I entered service test mode and found the following codes stored: F0E3, F8E6 and F0E7 and I cleared for testing. The CX had a load in the unit and I watched it spin and there was an excessive amount of noise from the gear case/motor area. I inspected and found the replacement gear case had failed and there were signs of oil loss on the rotor and surrounding area, which I removed. I checked the basket nut and it was tight as expected. Due to the excessive noise, basket movement and service history, the basket should be replaced as well. The unit will require the gear case, slider, rotor, basket and suspension to be replaced. No leaks observed during service. ; ordrng 1 W11449841 (Gear Case) and 1 W10734521 (Slider) and 1 W10915701 (Rotor) and 1 W11400156 (Suspension) and 1 W11178227 (Basket)"

"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=7 degrees and RC=56 degrees. I found a large amount of frost/ice on the FC evap cover. Tested unit and found the control and evap harness will need to be replaced. I am ordering the main control and evap harness and office to schedule return service due to the availability of parts. No water leaks observed during service. Attempted to contact the landlord and advised of my findings, but they did not answer and their vm mailbox was full.; ordrng 1 W11546681 (Evap harness) and 1 W11546690 (Control box)"

"Arrived to inspect no oven ignition. Initial testing revealed the control appeared to accept the back and start commands, but the relay was very quiet. I tested VAC in the line and it did not change with at attempted oven starting. I removed the plug and tested VAC on the circuit (2-4 to 2-1) and the igniter heated, with expected gas valve actuation. The control will require replacement and office to contact the CX to arrange return service. No gas leaks detected during service. ; O-emld tckt"

"Arrived onsite for refrigerator that is not dispensing ice. Upon inspection I found that the impeller had stripped and is now stuck on the Motor shaft. I am ordering the dispenser motor impeller, the spacer, the divider and the gasket office to reschedule.; ordrng 1 WP63052 (IMPELLER) and 1 W11378860 (SPACER) and 1 WPW10309864 (DIVIDER) and 1 WP67006341 (GASKET) and 1 W11310391 (MOTOR)"

"Order Burner caps and rr cup. Broil adjArrived to inspect center burner not igniting. I removed and replaced the burner and tested. The right rear was having difficulties and the flame spreader and cap will need to be D2C. The CX advised the me the broiler would not heat as it should and I found the air shutter completely open, causing too lean of an air/fuel mixture and flame only reaching 1/2 way along the flame tube. I corrected the air shutter and tested. Operational test good, no gas leaks detected during service. ; ordrng 1 W11435570 (Burner Caps) and 1 W11435657 (Flame Spreader) and 1 PartsD2C (Parts D2C)"

Arrived to inspect excessive vibration. F8E1 stored in memory. The unit would squeal in test mode and it increased with drum rotation speed. The drum assembly will require replacement due to bearing issues. Office to schedule return service. Please allow extra time for drum replacement. ; ordrng 1 W11460604 (Drum Assy)

"Arrived on site to inspect refrigerator making loud crashing noise and unit rollers damaged. Upon further inspection, I inspected all shelving inside the unit and found all are good. I raised the leveling feet and was able to easily roll the unit out from its space and found nothing behind the unit. I did not find anything wrong with the unit at this time. Customer advised that they heard a loud crashing noise and the refrigerator was the only remaining thing that they had not looked behind due to them not being able to move the unit because of the leveling feet being lowered. Unit is operating as designed.No water leaks observed during service, job completed."

"Arrived to inspect light always on. I found the oven light would stay on regardless of door position and tested further. Service mode showed the relay was not stuck closed, as the light would go out when commanded within service mode testing. The switch tested correctly, including with and without the harness attached and at the board contacts, there were 233 Ohms, but no documentation to confirm. The right front burner switch had excessive carbon from the contracts and I recommended replacement.

"Arrived on site. Diagnosed a defective led module,installed updated led module

"Arrived onsite for washer leaking. Upon arrival inspected unit. Ran diagnostics and found 3/2 inlet water temperature fault 8/6 water hazard , overload and stuck button. During test found water leaking from left rear corner. During test found leak coming from water inlet assembly. Replaced inlet assembly and tested. No leaks present at this time. Job complete"

Arrived on site. Found ripped right side gasket estimate for repair parts

"Arrived on site. Tested water dispenser not dispensing water,ran diagnostics paddle test passed,ran dispenser test in diagnostics passed,exited diagnostics same issue not dispensing water. Called tech support ran test per tech support would ui controls. Freezer cool but not near freezing fresh food evaporator incased in ice per tech support freezer should be close to freezing and if not sealed system issues.

"Arrived on site and inspected washer, found long fill error saved and found cold water flow is low. Found cold water screen is clogged with what appears to be rust. Valve needs to be replaced but Incoming water will need to be corrected before it can be changed. Customer will contact the office when they are ready to have it replaced."

"Arrived on site for washer, inspected unit and work area. Tested unit in diagnostics and found no stored error codes, I did a test cycle and found agitator plate making noises. I inspected the issue and found that the gear case shaft was striped caused by the agitator getting lose. No leaks where observed during service. Job completed."

"Arrived on site for refrigerator, inspected unit and work area. CX complaint refrigerator not cooling, he explained freezer door stayed open for a while and they noticed it and closed it. I tested temps and RC 50? FC 58?. Tested amp draw from compressor and it was at 2.43amp. Explained to CX unit would need a sealed system repair. CX would contact us if he desires to proceed with the repairs. No leaks where observed during service. Job completed."

"Arrived on site and inspected washer and found timer is unresponsive, spoke with SW and while checking timer found a loose connection. After resetting connector washer will now operate properly.

"Arrived on site and unstacked dryer, found dispenser motor is reading 1.69 This is correct, expansion board is also reading 1.6, this is also correct. Confirmed harness between the two is also good, took picture. ran diagnostic cycle and found all functions are operating normally. Recommended to homeowner that A new detergent reservoir be purchased or powder or pods for used.

"Arrived onsite for NOT PRODUCING ICE AND FRZR SEEMS LIKE ITS NOT COLD ENOUGH . Upon arrival checked temps and got FC 23 , RC 40Ran diagnostics test 142 for FC thermistor and got 20. Test 141 for RC thermistor and got 44, test 145 for ice box thermistor and got 25. Ran test on all components Everything is functioning . Inspected condenser and is clean. Condenser and evaporator fans are both operating. Compressor is warm to the touch and pulling.78 ohms. Contacted SW for assistance. SW recommended having sealed system diagnosed

Arrived on site for washing machine filling up when not in use. I inspected the unit and work area. I tested voltage to the valves and found none while in standby. Indicating a valve is weeping. I installed a new valve and tested it. It is now working as designed.

Arrived to instal previously diagnosed and ordered parts. I applied her to the replacement FC door gasket to ensure all shipping creases were removed and then removed and replaced. I verified the seal was restored to normally accepted condition. I removed and replaced the RC door switch and the interior lighting resumed operation. No leaks observed during service.

"Arrived onsite for range with switch issues and the control not responding to button presses. Upon inspection I worths that the control would work Intermittently, and the far right infinite switch and the far left infinite switch were burning out.

"Arrived to add in for dispenser not working. I found the communicating rod in the door flap assembly and fallen out of place and after correcting, the unit operated as designed. Less than 10 minute repair and second appliance

"Arrived on site for dish washer not draining . Ran drain cycle , drain motor is coming on . Removed drain hose off disposal, reran drain into a bucket . Unit is draining . Customer has two dishwashers tied into disposable . Quic pic of installation.No water leaks detected at time of service. Job complete"

"Arrived on site to test unit for not filling with water and automatically draining. Found over flow float was sticking way up causing unit to think it was full of water. Set float back into place properly, tested unit, unit now working as designed. No leaks detected.

"Arrived on site for frost in freezer. Checked door seal good,raised freezer door."

Arrived onsite for refrigerator with temperature issues in rc upper inspection I found that the unit was in defrost when I got there. I check the evap fan found that it ran checked the thermistor and found it to be good and Watch the Evap develop a good frost pattern after the unit came out of defrost. The compressor and condenser fan were both running as well. I then checked the refrigerator thermistor and found that to be good too then I tested the damper and found that it opened and closed properly no strange noise. Diagnostics inconclusive. I advised customer to monitor the temps over some time about a week or so and get us back out immediately if they find anything out of the ordinary.job complete