Service History 520

Near Austin, TX 78733
Kevin
Job Details: 07/17/2020
RANGE JENN-AIR JDRP548HL00 "Arrived on site and inspected range and found blower fans are not running, found no saved error codes in diagnostics. Replaced main control and one blower and this did not correct issue. Spoke with techline, CS, DW, and SW and found relay expansion board is needed to correct issue. Two technicians are not needed expansion board is behind kickplate 7728343206; ordrng 1 W10890116 (RELAY EXPANSION BOARD )"
Near Spicewood, TX 78669
Brandon
Job Details: 07/17/2020
WASHER MAYTAG MVWB855DC3 "Arrived on site for customer complaint of unit not powering on, found failed UI console,
Near Killeen, TX 76542
Tyler
Job Details: 07/17/2020
DRYER MAYTAG MEDB765FW0 Arrived on site for dryer that was not heating properly. After disassembling dryer and testing out the heating element as well as for fuses and other hardware to ensure that everything was functioning properly I found that the little white thermal fuse that to text airflow out of the dryer had broken. This was due to the venting inside the wall of the house being clogged I instructed customer that they will need to get a dryer vent cleaning done before they are able to run the dryer again safely I also replace the thermal fuse been retested the dryer and everything is functioning as designed. Call complete
Near Austin, TX 78749
Luis
Job Details: 07/17/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Arrived on site for ice dispenser issues. Tested dispenser,adjusted shaft on ice bin,adjusted solenoid motor unit working as designed."
Near Austin, TX 78749
Kevin
Job Details: 07/17/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site and inspected washer and found saved error code F8E1 multiple times, Set washer into a diagnostic cycle and found no incoming cold water. Found cold water is turned off at source, after correcting water supply washer will now complete a diagnostic cycle. No further repairs required at this time, job complete"
Near Austin, TX 78728
Kayman
Job Details: 07/17/2020
OVEN WHIRLPOOL RBS305PVS02 Arrived onsite for oven door visible crack. Upon inspection I found the obvious crack in the glass. I replaced the inner glass panel and the unit is working as designed. Job complete.
Near Liberty Hill, TX 78642
Jonathan
Job Details: 07/17/2020
MICROWAVE JENN-AIR JMV8208CS3 Arrived on site for microwave making popping sound and having a burnt smell. Performed diagnostics mode and found unit consistently popping. Gained access to control and inspected inside of unit. Called Whirlpool tech support and attempted to do live tech support call but was having connection issues. Sent pictures directly to Ed. Attempted to uninstall unit and found bottom mounting bracket not separating from unit.
Near Bastrop, TX 78602
Scott
Job Details: 07/17/2020
DISHWASHER GE GSD6700G00WW "Arrived on site for dishwasher not draining . Found drain motor has failed . Replaced pump . Unit is still not drying . Found drain hoses has obstruction in line . Ordering drain hoses . No water leaks detected at time of service. Call to set return . ; ordrng 1 WD01X10177 (flapper check valve) and 1 WD24X10014 (hose,drain) and 1 WD24X10020 (tube drain asm)"
Near Bastrop, TX 78602
Scott
Job Details: 07/17/2020
ICE MACHINE KITCHENAID KUIC15NLXS1 Arrived on site for second opinion . Found sealed system needed . Talked with CS . Job complete
Near Horseshoe Bay, TX 78657
James
Job Details: 07/17/2020
DRYER MAYTAG MED6230RHW0 Arrived on site and installed new drum and rollers. Tested operation and found unit working properly. Job complete
Near Austin, TX 78746
Kevin
Job Details: 07/17/2020
REFRIGERATOR WHIRLPOOL KSSS48QTX02 "Arrived on site and inspected refrigerator and found display is flickering when ice or water is attempted to dispense. Spoke with CS will need to bring back Niagara board to correct issue. We also bring back paddles if needed. Niagara board ordrng 1 W10133603 (pad) and 1 WP2318054 (cntrl-elec)"
Near Pflugerville, TX 78660
Kayman
Job Details: 07/17/2020
MICROWAVE WHIRLPOOL WMH53521HZ4 Arrived onsite for microwave with over the range light not working. I removed the light bulb and found the filament broken. I replaced the light bulb and the unit is working as designed. . Job complete.
Near Hutto, TX 78634
Andy
Job Details: 07/17/2020
WASHER WHIRLPOOL WTW7500GW2 on site for washer UI not operating properly. Tested and inspected unit and at first UI working properly and then would not respond. Ordering control, UI, latch and pump in case needed. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10861642 (latch) and 1 W10876600 (drain pump) and 1 W11130237 (console) and 1 W11130238 (cntrl-elec)"
Near Belton, TX 76513
Jonathan
Job Details: 07/17/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site for a dishwasher that won’t spray either arm. Inspected unit and work area. Placed in in-service diagnostics and found an F4 E3 (motor fault), F7 E1 (no heat), F6 E4 (float switch open), and F2 E1 (stuck key) error codes. Checked drain hose and found drain hose going straight up hill into the garbage disposal. Advise customer that that issue could cause the machine to backfill whenever he’s running his garbage disposal. Advised him to fix the drain hose issue an order for there not to be further issues with the unit. Replaced pump and motor and tested unit. Unit worked as designed and heater kicked on at the end of the cycle. All waterlines were dry. Call complete."
Near Hutto, TX 78634
Andy
Job Details: 07/17/2020
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site for dishwasher not operating properly and door closing issues. Tested and inspected unit and found issues with door strike. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service
Near Austin, TX 78746
Kevin
Job Details: 07/17/2020
REFRIGERATOR WHIRLPOOL KBSN602ESS Arrived on site and inspected refrigerator and found it is powered on and cooling properly. Customer said on/off switch is temperamental and is not staying in the on position. Inspected switch and found If any small amount of pressure is applied toward the off position direction the refrigerator will lose power. The on off power switch is defective and will need to be replaced.; ordrng 1 WP2266802 (switch)
Near Belton, TX 76513
Tyler
Job Details: 07/17/2020
REFRIGERATOR GE GFSS6KKYCSS Arrived on site for icemaker that was not producing ice after running diagnostics I found that the water valve filter and filter head assembly Row functioning fine and there was 120 V being supplied to all the necessary hardware such as water valve in the icemaker. I replace the icemaker a retest of the unit in the icemaker started functioning fine I informed the customer that it will take anywhere from 24 to 72 hours to fill the bucket full of ice and at that point it was ready for use. Call complete
Near Cedar Creek, TX 78612
Scott
Job Details: 07/17/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 "Arrived on site for unit making a rattling noise . Found diffuser making noise periodically. Also water dispenser not working . Ordering plate ,filter head and filter . No water leaks detected . Call to set return ; ordrng 1 EDR4RXD1 (water filter) and 1 W11346623 (FILTER HEAD ) and 1 WP67001668 (plate- fil)"
Near Austin, TX 78756
Jacob
Job Details: 07/17/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM Arrived onsite for light going out in cabinet. Saw light out at the back underneath the ice maker. Replaced light. Tested unit. Unit test good. No issues at this time. Job complete
Near New Braunfels, TX 78130
Noah D
Job Details: 07/17/2020
OVEN WHIRLPOOL WOD51ES4ES00 "Arrived on site to inspect oven for not heating upon inspection found the fuse blown in oven, upon inspection of parts found the thermal fuse was not provided, need fuse to repair, ordering new fuse. . ; ordrng 1 W10794084 (FUSE )"
Near Austin, TX 78727
David
Job Details: 07/17/2020
COOKTOP IKEA ICI500XB01 "Arrived on site to install previously diagnosed parts to resolve no power in module. Replaced module and retested. Module now is powered, but display board not coming on. Will need display board. Part number coming up as a module. Please inspect part on arrival and send pics to tech to confirm there is a display board in the box. Office to reschedule due to this being an expart. ; ordrng 1 W10912305 (module)"
Near Austin, TX 78703
Luis
Job Details: 07/17/2020
REFRIGERATOR KITCHENAID KBSN608ESS01 "Arrived on site for cooling compliant. Found display reading 50° reset temp with reset button,unit displaying actual temp of 40°. Checked temp with meter correct,adjusted fresh food door."
Near Leander, TX 78641
Lou
Job Details: 07/17/2020
OVEN WHIRLPOOL WFG505M0BS0 "Arrived on site to inspect range oven not working. Upon further inspection, tested unit on back at 350 degrees and the unit failed. Tested Ohms to ignitor found it within range. Tested voltage from control and got 0V. Removed and replaced the the main control and tested and unit operated as designed. No gas leaks detected during service, Job Completed."
Near Austin, TX 78759
Wesley
Job Details: 07/17/2020
FREEZER WHIRLPOOL KUDF204ESB00 Arrived onsite and cleared ice that was building up under drawer. Corrected leak from icemaker. In event of ongoing build up prescreen Evap drain tubing.
Near Austin, TX 78704
Leonardo
Job Details: 07/17/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to test unit for door falling. Found pad broken will order new pads. Ordering new pads WP8268961 office to reschedule. ; ordrng 2 WP8268961 (PADS)s
Near Burnet, TX 78611
Jonathan
Job Details: 07/17/2020
WASHER MAYTAG MVW7232HW0 (JJ) Arrived on site for washer. Cracked panel causing issues with touch control panel. Inspected unit found cracked panel. Removed cracked panel and installed new. Tested all operations all tested good. No leaks detected.
Near Belton, TX 76513
Tyler
Job Details: 07/17/2020
WASHER MAYTAG MVWC465HW2 "Arrived on site for washer making grinding noise. After running diagnostics plus looking for fault codes stored, I found that no codes were found but the gear case, splutch assembly, wash plate need to be replaced, office to reschedule ; ordrng 1 W10721967 (drive pulley) and 1 W10919191 (washplate)"
Near Gatesville, TX 76528
Jonathan
Job Details: 07/17/2020
RANGE WHIRLPOOL WFE505W0HW1 "Arrived on site for range that has a cooktop light on that won’t turn off. Inspected unit and work area. Customer advised that the cooktop hot light was stuck on for a week and would not turn off but turned off yesterday. I remove the top panel and tested all elements. Unit cooktop lights turned on and off as soon as they lost all temperature. Unit appeared to be running as designed. I called Techline and spoke to Robert SR# 7728347226. He had me run a couple tests and all checks came back good. He advised that since we cannot replicate the issue and everything seems to be running properly, he advised not to make any repairs. Unit is working as designed. Call complete."
Near Austin, TX 78732
David
Job Details: 07/17/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to apply silicon to seal deli control to prevent any more water buildup. Removed deli control and applied small bead of silicon around the control. Retested and all is now working as designed, and options selectable. Call complete"
Near Hays, TX 78610
Leonardo
Job Details: 07/17/2020
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site to test unit for oven light not working. Tested unit found light socket stuck to light bulb. Replaced socket and light bulb. Tested unit, unit works good. Job complete"
Near Pflugerville, TX 78660
Kayman
Job Details: 07/17/2020
DISHWASHER AMANA ADB1400AGS1 Arrived onsite for dishwasher dispenser/ rinse aid issue. Upon inspection I found the dispenser failing to dispense rinse aid and showing an out of range resistance reading. I replaced the dispenser and unit is working as designed. No leaks detected. If the issue persists will need a new control. When I arrived the resident brought it to my attention that one of the pads had fallen off of a door hinge. I am ordering new pads (WP8268961).. ; ordrng 2 WP8268961 (pad)s
Near Liberty Hill, TX 78642
Al
Job Details: 07/17/2020
DRYER WHIRLPOOL MEDB880BW0 Arrived to inspect dryer not heating.Confirmed the complaint and checked voltage at unit and got 241/120/121.Disassembled and found the element had no continuity and was defective.Removed and replaced the element.Reassembled and unit tested as designed and began heating..Job complete
Near Austin, TX 78751
Jacob
Job Details: 07/17/2020
RANGE MAYTAG MGR8775AS0 "Arrived onsite for front right burner not lighting correctly, and oven not lighting when used in bake. Tested unit. Unit was lighting as it should. Found that gas valve to unit may not be putting out correct amount of gas for unit to light when put in bake mode. The front right burner not lighting on time. Ordered parts. Rescheduled with customer. ; ordrng 1 WPW10216419 (igntr-surf) and 1 WPW10406878 (burnr-head) and 1 WPW10602004 (regulator)"
Near Pflugerville, TX 78660
Kayman
Job Details: 07/17/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Arrived onsite for refrigerator doors not aligned from install. I inspected the unit and attempted to align the door via leveling feet but I could not them them aligned. I notice a part of the top of the RC section had a bulge causing one of the hinges to slightly sag. I called tech line and spoke to butch. He advised me to add some shims to the side that is lower to make the doors even. SR# 7728343290 shim (WP487576) (WP487802). ; ordrng 1 WP487576 (washer) and 1 WP487802 (washer)
Near Lakeway, TX 78734
Brandon
Job Details: 07/17/2020
DISHWASHER WHIRLPOOL KDTE334GPS0 "Arrived on site for customer complaint of top rack falling down, found left side track broken, I replaced left side track, unit tested good."
Near San Marcos, TX 78666
Richard
Job Details: 07/17/2020
WASHER WHIRLPOOL WTW7040DW0 Arrived onsite for the washer not cycling. Ran diagnostics and found error code for long fill and water temperature. Tested water valve and cold water valve comes on but the hot water valve does not come on. Will need to replace water valve. Quoted customer 126.00 parts and 209.99 labor customer accepted service ordered parts and schedule customer ; ordrng 1 W11173597 (housing)
Near Harker Heights, TX 76548
Paul
Job Details: 07/17/2020
DRYER WHIRLPOOL WED9600TW0 Arrived onsite for a dryer with the start button not working. I found the start button broken and not hitting the button on the UI. The console needs to be replaced. Ordering W10153650 console..; ordrng 1 W10153650 (control panel)
Near Leander, TX 78641
Wesley
Job Details: 07/17/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite for not starting or washing and reset unit in diagnostics. Found f2e1 error. Everything ran properly in diagnostics. Corrected wiring connection at block to prevent further issue.
Near Austin, TX 78730
David
Job Details: 07/17/2020
FREEZER WHIRLPOOL WRX735SDHZ02 "Arrived on site to diagnose refrigerator that was building ice in FC. Performed diagnostic and found ice is caused by an air leak. Unit is defrosting fine, but air leak is causing ice buildup all over left side of FC. Door is not sealing right and hard to close and properly seal. Ordering door and slides, as well as a door gasket. Office to schedule when we have shipping date on door.; ordrng 2 W11265130 (slide)s and 1 W11307257 (dor-fip) and 1 WPW10714545 (gasket-fip)"
Near Spring Branch, TX 78070
Richard
Job Details: 07/17/2020
DISHWASHER KITCHENAID KDTE204DSS0 "Arrived onsite for the dishwasher with long cycles and noisy when draining. During testing found that the drain pump is really noisy and the sensor is not working properly. Will need to replace drain pump, sensor , control board , control panel. Ordering parts and authorization needed for repair. Office to schedule ; ordrng 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR ) and 1 W10866116 (cntrl-elec) and 1 WPW10579108 (panel-cntl) and 1 WPW10705575 (sensor)"
Near Austin, TX 78731
David
Job Details: 07/17/2020
REFRIGERATOR KITCHENAID KRSC503ESS00 Arrived on site to diagnose refrigerator that was at times saying doors were open and unit was shifted. Level unit first. Found RC door switch barely having contact made. Replaced switch and added plastic square to assist in contacting switch. Unit is now working as designed and should resolve all issues. Call complete.
Near Harker Heights, TX 76548
Paul
Job Details: 07/17/2020
RANGE WHIRLPOOL WFE975H0HZ1 Arrived onsite for a range that has nothing turning on. I found the breaker in the outside panel tripped. The unit is on a 40 amp breaker and ms was cooking with all the burners and the oven when it tripped. I advised the customer to call an electrician and have the breaker changed to a 50 amp if the wiring in the home allows it. The unit has a 50 amp cord on it. Call complete.
Near Austin, TX 78728
Kayman
Job Details: 07/17/2020
WASHER WHIRLPOOL MVWX655DW1 Arrived onsite for washer with a burning smell during wash and oil leaking at the bottom. I inspected the unit and found gear case oil leaking onto the floor. The unit will need a new gear case. I tried to put the unit into diagnostics and the rinse light stayed on and would not change to anything else I tried cycling the power to reset the control but the rinse stayed lit and the unit wouldn’t let me do anything else. Will need a new control. Aside from the drive system I am also ordering a control and lower harness just Incase (W11116592) control (W11035751) gear case (WPW10006384) belt (W11211519) upper harness (W11095106) lower harness (W11283592) drive motor. ; ordrng 1 W11035751 (gearcase) and 1 W11095106 (harns-wire) and 1 W11116592 (cntrl-elec) and 1 W11211519 (harns-wire) and 1 W11283592 (motor-drve) and 1 WPW10006384 (drive belt)
Near Marble Falls, TX 78654
James
Job Details: 07/17/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived on site and tested operation. Found unit complete no cool. Tested components and found start device has failed. Installed new and tested operation. Unit tests good and recommended customer allow unit to cool for 24 hours to reach recommended temps. Job complete
Near Austin, TX 78754
Eman J.
Job Details: 07/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Arrived onsite for refrigerator leaking from dispenser. Tested system. Found ice bin frozen and a ice sickle leading from ice bin to dispenser door. Defrosted ice bin. Ordering ice maker WPW10300024; ordrng 1 WPW10300024 (icemaker)
Near Temple, TX 76504
Tyler
Job Details: 07/17/2020
WASHER MAYTAG MVWX655DW1 "Arrived on site for washer not agitating. After running diagnostics, there were no error codes, or software status on. Anything wrong. After running agitation and spinning tests I found the gear case, splutch assessment, and wash player all rusted and stripped clean.
Near Austin, TX 78741
Kevin
Job Details: 07/17/2020
DRYER WHIRLPOOL WED4850HW0 "Arrived on site and inspected dryer and found lint screen handle is breaking, after replacing screen also found no airflow. Maintenance department confirm there is no airflow at the event exit on the building. It will need to be cleared before dryer is operated again job complete"
Near Canyon Lake, TX 78133
Richard
Job Details: 07/17/2020
WASHER WHIRLPOOL WTW4816FW2 Arrived onsite for the washer making a noise during the agitating cycle. During testing found that the damper shocks are worn and the washer was sitting too low to the ground. Raised washer up by adjusting the feet and replaced all four damper shocks. Tested washer and it did not resolve the issue. Called tech line and we determined that the the agitator is the cause of the noise. Ordering parts and office to schedule Sr# 7728349360. ; ordrng 1 W10772621 (screw) and 1 WP3951744 (agitator)
Near Austin, TX 78753
Scott
Job Details: 07/17/2020
REFRIGERATOR WHIRLPOOL WRF989SDAM03 "Arrived on site ,replaced UI ,main control, ice maker . Ran all diagnostics tests . Harvest , fill, ice box fan , all checked normal . No water leaks detected at time of service. job complete."
Near Austin, TX 78759
Wesley
Job Details: 07/17/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived on site and replaced modules to correct lighting issue. Corrected freezer lighting but 3 light harness is dead.Ordering last modules to replace before calling techline for wiring issue. ; ordrng 2 W10695459 (module)s
Near Horseshoe Bay, TX 78657
James
Job Details: 07/17/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived on site and tested operation. Found unit will only operate in diagnostics. Tested all functions and found all to test good. Customer stated they are getting ice build up as well on upper left side of freezer and freezer light not functioning. Found light has failed and left rail is not opening and closing properly. Turned breaker off to unit for 30-45 seconds and turned back on. Unit now cooling properly.
Near Marion, TX 78124
Noah D
Job Details: 07/17/2020
REFRIGERATOR KITCHENAID WRV986FDEM "Arrived on site to inspect and install harness on fridge, upon installation of harness got the UI to begin working with new harness. Checked for any issues, no issues found. Job complete"
Near Temple, TX 76502
Jonathan
Job Details: 07/17/2020
OVEN KITCHENAID KODE500ESS04 Arrived onsite for oven that is making their cabinet and floor hot after running an oven cycle. Inspected unit and work area. Customer stated that the unit vents hotter during a lower oven cycle than an upper oven cycle and were concerned about the unit burning their grandchildren. I advised that the lower oven cycle would make the vent hotter due to the exhaust being closer to the exhaust plate and the cooling fans pushing out the hot air out of the bottom. I called Techline and spoke to Leon SR# 7728344190. He advised the unit is working as designed and the unit Will push out Heat up to 152°F out of the bottom exhaust plate. He advised that his government regulated and tested. He advised to make no repairs to the unit and unit is working as designed. Call complete.
Near Austin, TX 78738
Robert
Job Details: 07/17/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived onsite to replace ice door. Replaced ice door, tested unit and unit functions correctly. Job complete."
Near Round Rock, TX 78665
Andy
Job Details: 07/17/2020
DISHWASHER WHIRLPOOL WDF760SADM2 "Arrived on site for dishwasher not spraying water. Tested and inspected unit and found failed pump motor assembly. Ordering needed part, also ordering control in case needed. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10854220 (cntrl-elec) and 1 WPW10671942 (sump and motor assy)"
Near Marble Falls, TX 78654
James
Job Details: 07/17/2020
WASHER WHIRLPOOL WFW6620HC0 Arrived on site and tested operation. Found long drain fault. Ran diagnostics and found unit draining slow. Access drain pump and found small amount of debris but not clogged. Found drain hose connection at rear of unit pinched. Straightened drain hose and positioned in a way the will not allow rubber end to kink again. Unit tests good. Job complete
Near Austin, TX 78728
David
Job Details: 07/17/2020
RANGE WHIRLPOOL WFE525S0JB0 "Arrived on site to diagnose range that has stovetop on and stovetop hot displayed. Performed diagnostic. Found all burners are coming on and off as they are supposed to, but message won’t go off. Ordering control and switches since one or more are shorted. Return visit ; ordrng 1 W11256088 (cntrl-elec) and 1 WP3149400 (switch-inf) and 2 WP3149404 (switch-inf)s and 1 WPW10434452 (switch-inf)"
Near Pflugerville, TX 78660
David S
Job Details: 07/17/2020
REFRIGERATOR WHIRLPOOL WRS571CIDW00 "Arrived in site to install previous diagnosed part. I gained access to the ice maker and installed a new one. I tested the ic maker harvest, the ice maker harvested and found home position. I did a fill test and it filled. I tested the ice maker thermistor and it is operating as designed. Job complete no water leaks detected"
Near Round Rock, TX 78664
Andy
Job Details: 07/17/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site for refrigerator ice in FC. Tested and inspected unit and found ice buildup is from water over flowing from RC due to failed drain tube. Ordering needed part. Office to schedule return trip. Advised customer to keep close eye on unit to be safe. ; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11084807 (extension)
Near Buda, TX 78610
Jacob
Job Details: 07/17/2020
DRYER ROPER RGD4516FW0 Arrived onsite to replace timer to unit. Replaced timer. Tested unit. Unit test good. No issues at this time. Job complete
Near Canyon Lake, TX 78133
Luis
Job Details: 07/17/2020
REFRIGERATOR GE GTH18HCC2RBB Arrived on site for cooling complaint. Pierced low side diagnosed restriction in system flushed system checked low side pressure good.
Near Woodway, TX 76712
Jonathan
Job Details: 07/17/2020
WASHER WHIRLPOOL WFW97HEDBD0 "Arrived on site for washing machine that is throwing an F3E1 coInspected unit and work area. Please do not in service diagnostics and found an F3E1 (water pressure system fault) error code. Play Steven and auto testing unit ran as designed. During wash cycle, noticed an over sudsing issue. See photos. I call tech line and spoke Kathy SR# 7728349598. She had me run several tests and found the unit using too much detergent causing the oversuds issue and error code. She advised the customer needed to be on a 6x detergent concentrate and soft water settings. I change the settings and advise the customer of the issue. The customer did state that she was on a water softener and that she had left the settings that the prior technician had done on her unit. I advised her that the settings only change after you start each cycle and that each cycle will remember the settings it was used at the last time. I advised her that every single cycle she runs that is differ
Near Austin, TX 78759
Wesley
Job Details: 07/17/2020
DRYER WHIRLPOOL WHD5090GW0 Arrived onsite and replaced noise filter per techline recommendation and the unit produced the same symptom.
Near Austin, TX 78725
Eman J.
Job Details: 07/17/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived onsite for refrigerator freezing. Evaporator is covered in ice. Defrosted customer refrigerator. Tested the system. Found harness and control faulty. Replaced parts. Tested system. Everything works as designed. Job complete.
Near San Marcos, TX 78666
Richard
Job Details: 07/17/2020
WASHER MAYTAG MVWB835DW4
Near Paige, TX 78659
Scott
Job Details: 07/17/2020
RANGE KENMORE 911.467881 Arrived on site for control shutting off . Found control had failed .
Near Leander, TX 78641
Wesley
Job Details: 07/17/2020
DRYER WHIRLPOOL WED4850HW0 Arrived onsite for poor dry times and found vent clogged. Cleared vent. Unit is now air flowing properly. All checks good. Advised customer on repair.
Near Austin, TX 78727
Kayman
Job Details: 07/17/2020
REFRIGERATOR WHIRLPOOL WRT138FZDM00 Arrived onsite for a refrigerator only producing ice on the coldest setting but will freeze food in the RC. I tested the ice maker and it cycled and filled with water as designed. I removed the evap cover and found a ball of ice at the cap tube on the evaporator and no frost pattern on the lower half of the evaporator indicating a sealed system issue or restriction. I am ordering a sealed system repair. (WPW10507886) compressor assembly (W10836706) evaporator assembly (W10913906) access valve.; ordrng 1 W10836706 (evaporator) and 1 W10913906 (coupler) and 1 WPW10507886 (compressor)
Near Lakeway, TX 78734
Brandon
Job Details: 07/17/2020
REFRIGERATOR MAYTAG MFI2569VEM2 "Arrived on site for customer complaint of unit having frost in freezer, found door not sealing properly on right side, I adjusted tracks and raised door slightly. Unit tested good.
Near New Braunfels, TX 78132
Noah D
Job Details: 07/17/2020
WASHER MAYTAG MVWB765FW3 "Arrived on site to inspect washer for loud noise during operation, upon inspection found the drive motor clicking as it spun will need to order drive motor, Office to reschedule ; ordrng 1 W11134159 (DRIVE MOTOR )"
Near Marble Falls, TX 78654
James
Job Details: 07/17/2020
ICE MACHINE KITCHENAID KUID508HPS00 Arrived on site and tested operation. Found unit filling with water as circulating water. Evaporator thermistor out of place causing poor ice condition. Corrected and tested. Unit tests good. Job complete
Near Georgetown, TX 78626
Al
Job Details: 07/17/2020
COMPACTOR WHIRLPOOL TU950QPXS2 Arrived to inspect compactor not operating properly.Customer plugged the unit in and added and tested the unit a total of 20 times and unit did not fail one time.I even supplied her with a box and she continued to add trash to try and duplicate the failure and unit tested as designed each time.Customer called builder and notified him of my findings.No failures so no parts were needed.Job complete
Near Elgin, TX 78621
Cliff
Job Details: 07/17/2020
WASHER MAYTAG MVWB835DW3 Arrived on site to diagnose a washer that will not turn on. Found console shorted on unit. Due to part availability office will need to set a return appointment once shipping is known.; ordrng 1 W11112656 (console)
Near Austin, TX 78727
Kayman
Job Details: 07/17/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived onsite for refrigerator and freezer lights not working. I replaced the freezer module and all the lights came on. Job complete.
Near Austin, TX 78753
Eman J.
Job Details: 07/17/2020
DRYER MAYTAG MED6630HC1 Arrived onsite for dryer leaving some lint on clothes. Tested system. Everything works as designed. I advised the customer to clean out lint storage to prevent lint on clothes.
Near Leander, TX 78628
Lou
Job Details: 07/17/2020
WASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site to inspect dishwasher damage to panel. Upon further inspection, I found a small dent in the outer door panel (photo). I am ordering the panel and scheduled return service Placed unit in diagnostics and tested and unit is operating as designed. No water leaks observed during service.; ordrng 1 W11174872 (panel SS)"
Near Spicewood, TX 78669
Brandon
Job Details: 07/17/2020
REFRIGERATOR GE CYE22TP2MDS1 "Arrived on site for customer complaint of unit not cooling properly in fresh food section, called GE techline, found faulty door switches, they recommended replacing both switches, ordering parts. ; ordrng 2 Wr23x29170 (DOOR SWITCH)s"
Near Leander, TX 78641
Lou
Job Details: 07/17/2020
DRYER MAYTAG MEDB835DW4 "Arrived on site to install previously diagnosed and ordered part. Due to the element failure, I removed and replaced the element and tested. Unit is operating as designed. No lint observed during service, job completed."
Near Pflugerville, TX 78660
David S
Job Details: 07/17/2020
WINE COOLER KITCHENAID KUBR204ESB00 "Arrived on site to install previous diagnosed parts. I gained access to the evap cover and replaced the cover both fans and cover base. I called techline and spoke with Bruce, sr #7728347274. I advised techline of the situation, they stated there is an air leak causing build up on the evaporator fans, to make sure the evap cover is sealing properly and that the drain tube isn’t clogged. I inspected the drain tube and found no clogs. The unit is no longer thumping and the evap cover is sealing properly. I inspected the door gasket and fixed the bottom left corner. The door is sealing properly now. Customer spoke to me about the control lights flickering. I am order the control panel to fix the issue. Reschedule for ; ordrng 1 W10807582 (cntrl-elec)"
Near Austin, TX 78738
Robert
Job Details: 07/17/2020
DRYER MAYTAG MEDX655DW1 "Arrived onsite to test unit for not tumbling. Tested unit and found bad fuse, showing no continuity “open”. Replaced fuse. Tested unit and unit functions correctly. Job complete."
Near Austin, TX 78744
Leonardo
Job Details: 07/17/2020
DISHWASHER FRIGIDAIRE FFBD2408NS10C Arrived on site to test unit for unit leaking. Test unit and found disposal backing up not allowing dishwasher to drain. Cleaned disposal and dishwasher drain hose test unit and unit draining correctly no leaks present job complete
Near Austin, TX 78723
Eman J.
Job Details: 07/17/2020
RANGE WHIRLPOOL WFG515S0JB0 "Arrived onsite for range not igniting. Tested system. Found burner and Igniter faulty. Ordering igniter WPW10333842, and burner WPW10515455. ; ordrng 1 WPW10333842 (igntr-oven) and 1 WPW10515455 (burnr-head)"
Near Canyon Lake, TX 78130
Noah D
Job Details: 07/17/2020
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site to inspect washer for broken suspension, upon inspection found the suspension off the corner, realigned and corrected positioning. No problems found. Complete"
Near San Marcos, TX 78666
Richard
Job Details: 07/17/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Arrived onsite for the refrigerator ice maker not working. During testing found that the ice maker is no good. Will not go through a cycle. Replaced ice maker and it tested good and filled with water. Complete
Near Austin, TX 78702
Jacob
Job Details: 07/17/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived onsite for unit not cooling the refrigerator side of the unit. Tested unit in diagnostics. Found that bi metal was open replaced harness and both controls. Told customer to allow unit to de thaw for 24hrs before using for best results. No issues at this time. Job complete
Near Harker Heights, TX 76548
Paul
Job Details: 07/17/2020
WASHER MAYTAG MVWB855DC3 "Arrived onsite for a washer that took 3 hours to wash a load, isn’t working with hot water, didn’t dispense, and the buttons no longer chime. Ms stated that the console had none of the buttons lighting up or chiming but the unit would wash. She stated her husband had unplugged the unit and plugged it back in and later on that day everything started working again. I checked for stored error codes and found none. I ran service test 51 and the unit worked as designed and all test passed. I ran service test 12 and the high speed spin worked as designed but was a little out of balance. I found the shipping rings still in the feet and signs of where the rotor had touched the floor. I removed the shipping rings, lowered the feet all the way down, and balanced the unit while running a high speed spin. The unit is working as designed. There were no water leaks present at the time of service. Call complete."
Near Leander, TX 78641
Lou
Job Details: 07/17/2020
REFRIGERATOR WHIRLPOOL WRF757SDEE01 "Arrived on site to install previously diagnosed and ordered parts. Due to the emitter/receiver boards failing and the ice bin door gasket being badly crimped, I removed and emitter/receiver boards and the ice bin door. Tested the level sensor in diagnostics and it is operating as designed. Tested the bin door and it is sealing against the ice maker fascia as designed. No water leaks observed during service, job completed."
Near Austin, TX 78746
Kevin
Job Details: 07/17/2020
WASHER ELECTROLUX EFLS627UTT0 "Arrived on site and found water trails from front on washer panel and water in pull on drawer of pedestal. set washer into a diagnostic cycle and filled it with water and agitated. Sent a 30 second video to KB/AHS showing no leaking during filled agitation. Could not duplicate customer experience, debris between door glass and bellow gasket may have been cause and cleaned off already. No water leaks detected at time of service, job complete"
Near Hutto, TX 78634
Andy
Job Details: 07/17/2020
DISHWASHER KITCHENAID KDTM354DSS3 Arrived on site for dishwasher not getting water. Tested and inspected unit and found water supply shut off. Turned on and tested unit and all operations are normal. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
Near Leander, TX 78641
Wesley
Job Details: 07/17/2020
FREEZER WHIRLPOOL WRF767SDHZ Arrived onsite for freezer light out and replaced the module in the freezer to repair. All checks good. Unit is now operating as designed.
Near Austin, TX 78759
Wesley
Job Details: 07/17/2020
OVEN KITCHENAID KEMC308KSS02 Arrived onsite and tested for proper cleaning function. All checks good. Verified proper function and provided advice on use and care.
Near Leander, TX 78641
Lou
Job Details: 07/17/2020
DISHWASHER KITCHENAID KDTE254ESS2 "Arrived on site to install previously diagnosed and ordered parts. Due to the drain pump harness being broken and the unit installation mounts being damaged, I removed and replaced the main harness and both installation mounts and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78737
Luis
Job Details: 07/17/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site for cooling compliant. Found evaporator incased in ice unit not running through a defrost cycle. Ran diagnostics bimetal reading open,replaced fan motor that includes bimetal,incased bimetal in ice and let bimetal sit, still reading open,replaced main control same issue,replaced ui and unit started defrost cycle."
Near Marble Falls, TX 78654
James
Job Details: 07/17/2020
REFRIGERATOR KITCHENAID KBFN502EPA02 Arrived on site and found middle right light module has failed. Called tech line and spoke to Dave #7728350067. Recommended replacing failed module. Installed new and tested. Unit tests good. Job complete
Near Austin, TX 78703
Jacob
Job Details: 07/17/2020
WASHER WHIRLPOOL WFW6620HW0 Arrived onsite for unit leaking. Looked at unit. Found that bellow had a few rips inside. Replaced bellow. Tested unit. No leaks at this time. Job complete
Near Leander, TX 78641
Lou
Job Details: 07/17/2020
REFRIGERATOR WHIRLPOOL WRF990SLAM02 "Arrived on site to inspect refrigerator with ice under bottom drawer. Upon further inspection, customer had the unit RC section cleaned out and a towel on the bottom of the RC section. I found ice built up at the bottom the RC evaporator. Using my steamer, I removed the ice and pulled the unit out and removed the back cover to expose the drain tube and found a gap in between the drain tube and chassis. I removed the drain tube and found a small amount of debris in the tube. Cleared the debris and placed the tube back and placed a bead of silicone around the opening of the tube to seal it to the chassis to remove the gap. Removed the RC evap cover and found the thermistor in the wrong place. Repositioned the thermistor and secured it with foil tape and a ziptie. Reassembled the unit and tested the thermistor and it is good. No water leaks observed during service, job completed."
Near Liberty Hill, TX 78642
Al
Job Details: 07/17/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived to inspect dishwasher not filling with water.Confirmed the complaint and found the water valve was not in the proper position to add water.I fixed the issue and unit tested as designed.All water lines were dry at the time of service.Job complete
Near Volente, TX 78641
Lou
Job Details: 07/17/2020
DRYER WHIRLPOOL WED8000DW4 "Arrived on site to inspect dryer noises. Upon further inspection, I turned the unit on and it sounded louder than normal. I disassembled the unit and found the roller axles were gunked up with debris and the blower wheel had broken free from the nut. I removed and replaced the blower wheels and dryer repair kit (5 rollers, tension pulley and belt) and retested and unit is operating more quietly. No lint observed during service, job completed."
Near Austin, TX 78730
David
Job Details: 07/17/2020
OVEN WHIRLPOOL WOD77EC0HS01 "Arrived on site to follow up with wall oven display issue. Found display was set to the wrong model, and not connected to WiFi. Reset panel and updated model to correct WOD77 model. Retested unit and verified both ovens are recognized as ovens. Enabled WiFi and assisted customer in linking the whirlpool app. all is now working as designed. Call complete"
Near Austin, TX 78705
Jacob
Job Details: 07/17/2020
WASHER WHIRLPOOL WTW5000DW2 Arrived onsite for unit not starting spin cycle. Tested unit. Found latch error code. Replaced latch. Tested unit. Unit test good. No leaks at this time. Job complete