Near Leander, TX 78645
Lou
Job Details: 01/26/2021
MICROWAVE WHIRLPOOL WMC50522HS2 Arrived on site to replace warranty microwave. Removed and replaced the microwave and took photo of MS and tested. Unit is operating as designed. Job completed.
Near Austin, TX 78738
Luis
Job Details: 01/26/2021
REFRIGERATOR KITCHENAID KSSC42QVS02 "Arrived on site for refrigerant leak. Replaced evaporator,compressor and heat exchanger,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good.
Near Seguin, TX 78155
Noah D
Job Details: 01/26/2021
WASHER MAYTAG MVWP575GW0 "Arrived on site to inspection washer for screeching noise while spinning, upon inspection found the cam grinding the cover, removed cover and put new screws on hub cap, checked for screeching sounds and could not find any. Complete"
Near Leander, TX 78641
Tommy
Job Details: 01/26/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for previously diagnosed parts. Upon arrival found unit control misreading dispenser. Replaced control and tested unit. Unit is now operating as designed. Job Completed.
Near Austin, TX 78705
Jacob
Job Details: 01/26/2021
REFRIGERATOR WHIRLPOOL WRT318FMDM05 Arrived onsite for unit not cooling. Unit was in a electrical closet and was hooked up for more than 24hrs. Unit had unthawed over time as water was left in the drip pan. Ordered part. Office to reschedule ; ordrng 1 WPW10662129 (Capacitor) and 1 W11092533 (Start device)
Near Austin, TX 78717
Justin
Job Details: 01/26/2021
OVEN JENN-AIR JJW2430DP01 Arrived on site for wall oven giving an F2E1 error code. Upon further inspection I found the error code continuing to flash and the unit was unusable. The error code states unit can no longer be used. I tried cycling the power at reader but still was gaining error afterwards. I found a bad UI on the unit. Ordering UI and control to be installed under PL concession. Office to reschedule. ; ordrng 1 W11236887 (UI) and 1 W11179310 (Control)
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 01/26/2021
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for dishwasher not drying dishes. Inspected unit and work area. Found installation correct. Performed diagnostics mode and found error F10-E1, dispenser circuit. Measured incoming water temperature at 120°. Measured amp draw to heating element at 7.25 amps. Gained access to to control and dispenser. Checked wire harness and found closed circuit. Removed failed control and dispenser, installed new. Performed diagnostics mode and monitored test cycle. All tested good, no water leaks detected."
Near Round Rock, TX 78664
Kayman
Job Details: 01/26/2021
REFRIGERATOR WHIRLPOOL GZ25FSRXYY2 Arrived onsite for refrigerator with frost build up in the FC I found the at RC=37 and the FC at 5 degrees upon arrival. I found a service pointer for a clogged drain tube and updated drain I accessed the drain tube and found it clogged. I unclogged the tube and advised the customer that the FC would need to be steamed out. I ran the defrost heater test and the heater engaged as designed.I steamed out the unit and re assembled the unit is working as designed at this time and no leaks were detected during time of service.Job complete.
Near Austin, TX 78737
Robert
Job Details: 01/26/2021
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on job to replace previously diagnosed part. After replacement test operation. Dishwasher working properly and no leaks detected.
Near Round Rock, TX 78664
Kayman
Job Details: 01/26/2021
REFRIGERATOR AMANA ASI2575GRS01 Arrived onsite for refrigerator no power. Upon inspection I found that when opening the doors the fans and compressor would kick on but there were no lights in the unit and both controls had no LEDs illuminated. I called techline and we traced voltage to the main connector by the compressor. I found the connector not seated all the way into the chassis and was not clipped in. I secured the connector and the unit restored full power. We waited. the unit stayed on and began to cool. I advised the customer to monitor the unit and let us know if it doesnt restore to proper temps. In the event of a call back please send a main control. Tech lines SR7729837610. Job complete.
Near Killeen, TX 76549
Al
Job Details: 01/26/2021
RANGE FRIGIDAIRE FFEF3015LSM "Arrived to inspect range not heating.Confirmed the complaint and found the breaker was tripped, not allowing the needed power for unit to function properly.Corrected the issue and unit tested as designed.Showed customers son, who confirmed the unit was now working properly.Job completed"
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 01/26/2021
WASHER AMANA NTW4516FW3 Arrived on site for WM loud grinding noise. Found cam agit is faulty. Ordered new cam agit to return to complete repair. ; ordrng 1 285811 (Cam)
Near San Marcos, TX 78666
Andrew
Job Details: 01/26/2021
ICE MACHINE KITCHENAID KUIX535HPS00 Arrived on site to replace inlet valve and recirculating pump from previous diagnosis. Replaced inlet valve and found light trickle filling water reservoir. Pulled unit out and found line was kinked. Unkinked line and unit was filling as designed. Recirculating pump was operating as designed. Pump wasn’t working before due to not filling with water. Ran diagnostics and all functions operating as designed. No leaks detected at time of service. Job complete.
Near Georgetown, TX 78628
James
Job Details: 01/26/2021
DISHWASHER GE GDT635HSJ2SS Arrived on site and tested operation. Found unit will not run the heater in diagnostics and runs the circulation pump instead. Verified control is sending power to incorrect circuit during testing. Ordering new ui for return visit. ; ordrng 1 WD21X23462 (kit svc ui top logic)
Near Austin, TX 78702
Luis
Job Details: 01/26/2021
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site for refrigerant leak at fresh food evaporator that caused damage to housing and drip pan. Replaced housing and drip,installed a new evaporator,secured thermistor to correct location on suction line using foil tape and a zip tie,secured cover with 4 screws,installed a uv drier. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. Sealed system covered by manufacture warranty autho for parts KTD05TDFPL1"
Near Austin, TX 78703
Jacob
Job Details: 01/26/2021
WASHER WHIRLPOOL WFW94HEXW2 Arrived onsite for unit leaking. Looked at unit. Customer show me that a piece for the bellow had ripped off. Tested unit in a quick wash cycle. Saw leak coming from the bellow where it had ripped. Ordered part. Office to reschedule. ; ordrng 1 W11106747 (Bellow)
Near Lakeway, TX 78734
Robert
Job Details: 01/26/2021
WASHER WHIRLPOOL MVWB855DC3 Arrived on job for complaints of not finishing cycle or starting cycle over. Ran diagnostics and found code for over suds. Spoke to clean service and determined the amount of soap too much.
Near Manor, TX 78653
Matthew
Job Details: 01/26/2021
RANGE WHIRLPOOL WFG525S0HS1 Arrived onsite for failed door. Upon inspection found failed door hinges. Will need to replace both hinges and receivers. During inspection right hinge failed completely and door would not close. Removed door and placed aside with customer. Office will contact customer for time frame. ; ordrng 2 W10647259 (hinge-recv)s and 1 WPW10299224 (hinge-door) and 1 WPW10299227 (hinge-door)
Near Meadowlakes, TX 78654
Lou
Job Details: 01/26/2021
VENTHOOD WHIRLPOOL UXT5236BDS1 "Arrived on site to inspect venthood filter latch. Upon further inspection, I found the latch broken. Removed and replaced the latch and tested. Unit is operating as designed. Job completed."
Near Bastrop, TX 78602
Andy
Job Details: 01/26/2021
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site for dishwasher not getting water. Tested and inspected unit and found unit getting water but not spraying due to failed sump assembly. Ordering needed part. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 W11085683 (Sump assembly) and 1 Seenote (Office to schedule)
Near Austin, TX 78704
Wesley
Job Details: 01/26/2021
COOKTOP KITCHENAID KCGC506JSS00 Arrived onsite and found unit had bowed front panel that combined with improper installation caused unit to catch on drawer. Replaced panel. All checks good.
Near Lago Vista, TX 78645
Lou
Job Details: 01/26/2021
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site to inspect refrigerator temps. Upon further inspection, customer advised that the unit began to cool again and make ice. They advised that there was ice build up in the freezer section. I found a large amount of ice/frost built up on the top of the FC section and on the evap cover. I disassembled the FC section and I found the FC door gapped approximately one inch at the top of the door. Once I removed the evap cover, I found a block of ice at the top right area at the capillary tube and suction line. Using my steamer, I removed all of the ice/frost and tested the defrost thermistor, defrost element, and tested the 3way valve in tests #4. Unit is operating as designed.
Near Austin, TX 78733
Kevin
Job Details: 01/26/2021
DISHWASHER KITCHENAID KDTE254ESS2 "Ive done site and inspected dishwasher and found saved error codes 9/1, 6/4, 6/3, 9/2. Inspected diverter and Found it is leaking water. Also found cancel button on control panel will not operate. Replaced control board, control panel, and wash motor and ran a diagnostic cycle after replacing and leaking has stopped, job complete"
Near New Braunfels, TX 78132
Noah D
Job Details: 01/26/2021
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site to inspect microwave for sparking, upon inspection found the cover burnt, replaced cover and tested unit, no sparks found. Complete"
Near Pflugerville, TX 78660
Kayman
Job Details: 01/26/2021
REFRIGERATOR WHIRLPOOL WRF989SDAM00 Arrived onsite to install previously diagnosed parts. I installed the adapter kit and harvested any remaining ice in the unit. The ice maker is sealed and should start making ice soon. Job complete
Near Leander, TX 78641
David S
Job Details: 01/26/2021
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site for oven display not working properly. I inspected the unit and work area. I found a miscommunication fault code for the UI. I replaced the console and walked the customer through getting the unit connected to WiFi. Job complete.
Near Austin, TX 78731
Scott
Job Details: 01/26/2021
ICE MACHINE KITCHENAID KUIC15PHZS0 Arrived on site not making ice . Ran diagnostics both auto and manual test unit would hit drain and shut off . Also may need receiculation pump. Will not stop filling and water level is flashing empty when tray is full. AUTHO needed . No water leaks detected at time of service Call to set return ; ordrng 1 AUTHO and 1 W10825875 (PUMP)
Near Georgetown, TX 78633
Jonathan S
Job Details: 01/26/2021
REFRIGERATOR KENMORE 253.4472311 "Arrived on site to install previous diagnosed part that customer had on hand with the assistance of JC. Pulled unit and removed door cam and installed new. Leveled unit and installed. Tested door operation. All tested good, no water leaks detected.
Near Lago Vista, TX 78645
Lou
Job Details: 01/26/2021
COOKTOP JENN-AIR CVE4270S "Arrived on site to inspect cooktop not heating properly. Upon further inspection, I found the knobs melted and not seating correctly on the switch stem. Tested all four burners and none would come on all the way. I tested voltage to the receptacles and found them not showing 240V. I found the terminals on the modules damaged from shorting out in the receptacles. I found that all four burner elements need to be replaced as do the receptacles for the burners. I am ordering both modules, and another receptacle and will return with the knobs and receptacle. Also ordering CNOTE-AUTHORIZATION for the modules, knobs, and both receptacles. Office to schedule return service. Unit left turned off at the breaker for safety, but customer advised that they were turning it on as its not an option to leave it off. Was advised that it is a safety issue with the power turned on. ; ordrng 1 WPY702434 (Receptacle) and 2 JEA7000ADSA (Module)s"
Near Leander, TX 78641
Tommy
Job Details: 01/26/2021
OVEN WHIRLPOOL WOS92EC0AS02 Arrived onsite for wall oven not receiving power. Upon arrival found unit fuse was open and unit blower was damaged. replaced both and tested. Unit is now operating as designed.
Near Kyle, TX 78640
Robert
Job Details: 01/26/2021
DISHWASHER FRIGIDAIRE FBD2400KB11B Arrived on job for complaints of leaks. Found dishwasher leaning too far forward. Adjusted level of dishwasher and test.
Near Leander, TX 78641
Tommy
Job Details: 01/26/2021
DISHWASHER WHIRLPOOL MDB8959SKZ0 Arrived onsite for previously diagnosed parts. Upon arrival switched unit drain and tested. Unit is now operating as designed. Job Completed.
Near Austin, TX 78731
Scott
Job Details: 01/26/2021
RANGE WHIRLPOOL WFE515S0JS0 "Arrived on site , replaced control panel on range job complete"
Near Manor, TX 78653
Matthew
Job Details: 01/26/2021
DRYER WHIRLPOOL MEDB835DW4 "Arrived onsite for for dryer making noise. Upon inspection found noise was coming from blower wheel and motor. Both blower wheel and motor needed replacement but blower was not covered. Replaced parts, tested unit and unit is functioning properly with no noise. Job complete"
Near Salado, TX 76571
Tyler
Job Details: 01/26/2021
RANGE FRIGIDAIRE FES367ABG Arrived on site for range needing previously diagnosed bake element. After installing needed part I was able to reassemble and test at the bake element is now functioning as designed and heats to 350 after the preheated time is set. Call complete.
Near Kyle, TX 78640
Jacob
Job Details: 01/26/2021
WASHER MAYTAG MVW7232HW0 Arrived onsite for unit making noise and skipping portions of the wash. Tested unit. Unit was working as designed. After further inspection p. Found that oil had leaked out for eh gear case. Ordered parts. Office to reschedule ; ordrng 1 W11423759 (Gearcase) and 1 W10754448 (Clutch) and 1 W10734521 (Slider)
Near Austin, TX 78757
Justin
Job Details: 01/26/2021
OVEN KITCHENAID KODE500ESS04 "Arrived on site for wall oven making loud noise. I put unit into diagnostics mode and activated all fans separately to try and replicate the noise but could not. The upper oven cooling fan did sound a little to loud. The customers stated that it usually occurs when the unit reaches temp and is actually cooking food, but still rarely occurs during preheat. They stated it will happen in any cooking mode. I ran the upper and lower oven until a while after preheat and you could hear both the lower and upper blower come on and the rattle will begin. Will need to replace both upper and lower blowers. Ordering convect fans just in case. Office to reschedule. ; ordrng 1 W11245567 (Blower) and 2 W10860984 (Convect Fans)s"
Near Bee Cave, TX 78738
Leonardo
Job Details: 01/26/2021
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site to test unit for dispenser not closing. Test unit and found spring had come off door. Secured spring test unit and unit test good job complete.
Near Austin, TX 78759
Luis
Job Details: 01/26/2021
REFRIGERATOR WHIRLPOOL GSC25C4EYY01 "Arrived on site for water leaking. Ran icemaker test ice dumped no water entering icemaker,valve energized diagnosed a frozen fill tube due to a defective heater on fill tube.
Near Round Rock, TX 78665
Kayman
Job Details: 01/26/2021
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived onsite for refrigerator still not getting to correct temp in the RC. While on test 3 of diagnostics on step 4. I tested voltage at the main control and found 3 VDC at P14-6 to P14-7 when 14VDC is needed to properly power the RC fan assembly. The main control will need to be replaced to complete the repair. I advised the customer to unplug the unit 24 hours before our arrival for a quicker repair process. Ordering 1 control (WPW10675033) ; ordrng 1 WPW10675033 (Main control)
Near Austin, TX 78738
Robert
Job Details: 01/26/2021
REFRIGERATOR WHIRLPOOL WRF535SWHV00 Arrived on job for complaints of too much ice. Found the bail arm not correctly installed so ice make unable to detect ice level. Connected arm to correct position and test.
Near Leander, TX 78641
Lou
Job Details: 01/26/2021
DRYER WHIRLPOOL WED4850HW0
Near Cedar Creek, TX 78612
Matthew
Job Details: 01/26/2021
WASHER MAYTAG MVWB835DW5 "Arrived onsite for washer not powering on. Verified voltage at wall ant to unit. Was receiving 120vac at control. Did manage to put unit in diagnostics and recorded F6E2 ACU /UI communication error. Once diagnostics mode was exited, the unit would not respond or power back on. Need to order main control and IU. Office to reschedule ; ordrng 1 W11112656 (console) and 1 W11400681 (CONTROL )"
Near Kyle, TX 78640
Kevin
Job Details: 01/26/2021
REFRIGERATOR WHIRLPOOL WRS555SIHZ01 "Arrived on site and replaced all parts diagnosed on previous visit, after repair homeowner pointed out freezer door gasket is loose on the inside center. Attempted to insert it back but insulation foam is defective. A new freezer door will be needed to correct issue; ordrng 1 LW11026425 (Frzr door)"
Near Georgetown, TX 78628
James
Job Details: 01/26/2021
TRASH COMPACTOR WHIRLPOOL GX900QPPS2 Arrived on site and tested operation. Found motor running but ram is stuck halfway down keeping bin from opening. Found main drive pulley has broken. Installed new pulley and tested operation. Unit tests good. Job complete
Near Austin, TX 78702
Jacob
Job Details: 01/26/2021
DISHWASHER KITCHENAID KDTE204ESS Arrived onsite for unit not washing dishes. Looked at unit. Put unit in diagnostics. For pump and motor error. Replaced pump and motor. Tested unit. Found that unit gave heater error code. But heater did produce heat. Opened up door for control. Replaced control. Tested unit. Unit tested good. No leaks at this time.
Near Marble Falls, TX 78654
Cliff
Job Details: 01/26/2021
MICROWAVE KITCHENAID KMBP100ESS Arrived on site to diagnose a microwave that will not always start. Tested all parts and components and found no failures with unit at this time. Advised homeowner on drop door operation. No further repairs are needed and all is working properly.
Near Austin, TX 78754
Wesley
Job Details: 01/26/2021
RANGE WHIRLPOOL WFE505W0JZ0 Arrived onsite and found shorted oven probe. Replaced probe. Unit is now operating as designed.
Near Kempner, TX 76539
Al
Job Details: 01/26/2021
WASHER MAYTAG MVW6230HW0 Arrived to inspect washer lid issues.Confirmed the complaint and found the unit will require a strike assembly W11457841 to complete the repair.Called office and spoke with SR who advised the part has NO ETA.Advised customer of situation.Ordering W11457841Needs more work.Office to reschedule the customer for return visit due to parts availability.; ordrng 1 W11457841 (STRIKE ASSEMBLY )
Near Mustang Ridge, TX 78610
Jacob
Job Details: 01/26/2021
WASHER WHIRLPOOL WTW5000DW3 Arrived onsite for unit making a banging noise. Customer said the unit would make noise with certain loads like a king size comforter. Tested unit in drain and spin. Did not get any noise issues. Let customer know that in certain loads the unit may bang around a bit. Also let them know to fill the tub up only half way and to pick the correct settings for the correct things that are getting washed. No leaks at this time. Job complete
Near Austin, TX 78746
Kevin
Job Details: 01/26/2021
WASHER MAYTAG MVW6230HW0 "Arrived on site customer is experiencing a high pitched noise at the beginning of the cycle, inspected washer and found no saved error codes. Ran a diagnostic cycle and belt squeals at the beginning of the spin cycle. Inspected belt and gearcase assembly and didnt see any leaking oil or issue with gearcase. Will need to order all possible parts to correct issue.; ordrng 1 W11423758 (Gearcase) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W10913953 (Actuator) and 1 W11093899 (Agitator)"
Near Round Rock, TX 78681
Kayman
Job Details: 01/26/2021
REFRIGERATOR WHIRLPOOL MFC2062DEM00 "Arrived onsite for refrigerator no cool in both sections. Upon inspection I found the compressor running. I found the condenser very dirty. I accesssed and tested the compressors amp draw and found .38 amps draw. The FC fan and condenser fan was running. I accessed the Evaporator and found no frost pattern. After following the checklist I determined the unit will need a sealed system repair. order Compressor (WPW10466675) tube kit (876765) drier (WPW10143759) evaporator (W11256565) coupler (W11506635) condenser (WPW10346415) and SS tech for repair. Job complete."
Near Austin, TX 78744
Kevin
Job Details: 01/26/2021
REFRIGERATOR KITCHENAID KRFC704FPS04 "Arrived on site and added in line pressure regulator diagnosed on previous visit, after replacement water is now dispensing properly and has the correct pressure, job complete"
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 01/26/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site for i/m not working. Found ice bin on top of fridge. Ice maker was turned off. Removed ice maker and found ice in the mold. Ran diagnostics and everything is working as designed. Turned on ice maker and heard 6 cubes fall. Then water filled ice mold again. Customer reported plastic pieces in the cubes. Inspected the six cubes that just dropped. No evidence of plastic and no broken plastic on ice maker or housing of ice bin. Seems to be operating as designed but will install new ice maker based on report of plastic in ice. Asking customer to take photo of any plastic found in ice to share with our office. Upon installing make sure customer knows to dump first few trays new ice maker produces. ; O-emld tckt
Near The Hills, TX 78738
Leonardo
Job Details: 01/26/2021
COOKTOP WHIRLPOOL JED3536GB01 Arrived on site to test unit for broken cooktop glass. Test unit and found unit broken on right side.Office to reschedule. ; ordrng 1 W11051469 (Cooktop black)
Near San Marcos, TX 78666
Andrew
Job Details: 01/26/2021
RANGE WHIRLPOOL WFE550S0HZ1 "Arrived on site to replace main wire harness and control board per techline. Replaced parts, tested unit, unit is now operating as designed. Job complete."
Near Georgetown, TX 78626
Tommy
Job Details: 01/26/2021
RANGE WHIRLPOOL WGG745S0FS02 "Arrived onsite for unit not sparking, upon arrival found unit spark module not reading correctly. Removed and replaced spark module. Tested unit. Unit is now operating as designed. Job Completed."
Near Cedar Park, TX 78613
Justin
Job Details: 01/26/2021
REFRIGERATOR MAYTAG MFI2570FEZ08 Arrived on site to install previously diagnosed parts. Installed new inlet valve and unit began working as designed. No leaks observed at time of service. Call complete.
Near Leander, TX 78641
David S
Job Details: 01/26/2021
DRYER WHIRLPOOL WED9450WW1 "Arrived on site for dryer not heating. I inspected the unit and work area. I tested the dryer and found it making a squealing noise and not heating. I gained access to the interior cabinet. I tested the thermal fuse, and all thermostats, I found all in good working order. I tested the heating element and found no continuity in the heating element. I inspected the guide wheels and pulley, I found them full of oil from hair and lint. I cleaned the oil off. I am ordering the heating element. The office will reschedule when we receive the part. I retested the unit and found the squealing noise gone. ; O-emld tckt"
Near Cedar Park, TX 78613
Justin
Job Details: 01/26/2021
REFRIGERATOR WHIRLPOOL GS6SHAXLQ03 Arrived on site to install previously diagnosed part. Installed new diffuser and unit I now working as designed.
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 01/26/2021
RANGE WHIRLPOOL WFC150M0EB4 "Arrived on site for Range still shuts off even though the panel with knobs isn't hot. It will shut off after a couple minutes, shut back off, then turn on again, making it difficult to cook anything.Removed front right and back right elements and installed new front right and back right elements. Tested all four elements and they are heating as designed by reaching set temp, cooling down, then heating back up to keep a constant temperature the user has set. Job completed"
Near Georgetown, TX 78628
Jonathan S
Job Details: 01/26/2021
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site for refrigerator top ice maker not keeping ice frozen. Measured temperature in ice maker housing at 18.5° and FC at 0°. Performed diagnostics mode and tested both RC and FC thermistor, both passed. Checked ice maker error codes and found E2, lost home position. Tested ice box fan and found fan not running. Gained access to ice fan and tested resistance, found failed ice fan. Removed failed fan and ice maker, installed new. Assembled unit and tested operation. All tested good, no water leaks detected."
Near Austin, TX 78737
Robert
Job Details: 01/26/2021
WASHER WHIRLPOOL MHW8630HC0 Arrived on job for complaints of not dispensing soap and water in soap. Called tech line 7729839436. Ran test and soap dispensing correctly on both test. Did not see water leak into soap container.
Near Leander, TX 78645
Lou
Job Details: 01/26/2021
WASHER WHIRLPOOL CET9000GQ2 "Arrived on site to inspect washer/dryer center with no power. Upon further inspection, I found the unit display not responding. I removed the back panel and found the power cord rubbing on the rotor bolt and had rubbed a hole in the cord causing it to short out (photos). I removed the front panel and opened the door to allow the customer to get their clothing out. Reassembled the unit. I am ordering the power cord and office to schedule return service. Unit left unplugged for safety. No water leaks observed during service.; ordrng 1 WPW10205499 (Power cord)"
Near Austin, TX 78703
Wesley
Job Details: 01/26/2021
WASHER WHIRLPOOL MHW8000AW0 F8e1 f6e5 f0e1 arrived onsite and found only able to complete cold water and delicate cycles. C04 cycle produced no water flow but valve activated. Ordering valve to repair. ; ordrd 1 WPW10247306 (Inlet valve)
Near Leander, TX 78641
David S
Job Details: 01/26/2021
WASHER WHIRLPOOL WTW8500DC2 "Arrived on site for washer leaking. I inspected the unit and work area. I found fault codes f0e3 overload, f0e5 off balance, F3E2i let water temperature fault, f7e5 shifter fault. I ran the unit through a diagnostics cycle and found the water valve leaking. I replaced the water valve. I ran the unit back through a diagnostics cycle I found the washer agitating and spinning. I found during the spin cycle the unit was making a noise like a plan taking off. I gained access to the gear case and found it covered in oil. I removed the rotor stator and I found the slider damaged. I tried to remove the wash plate from the gear case to install a new one. I could not removed the wash plate after 30 minuets. I am ordering the wash plate, spanner nut, basket, outer tub, filter, filter screw tub screw, and slide and screws need to rear ire the tub. I am also returning with the gear case and with the gear case clutch. I am also ordering authorization from Lowes, and 2 h
Near Jarrell, TX 76537
James
Job Details: 01/26/2021
DRYER WHIRLPOOL WED4815EW1 Arrived on site and tested operation. Found vibration coming from unit while running. Disassembled and inspected for loose parts and found none. Found outer cabinet dented in causing panels to vibrate on each other.
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 01/26/2021
REFRIGERATOR WHIRLPOOL WRT519SZDM06 Arrived on site for ref water leaking. Found water tube fitting was not adjusted to reach and pour into ice mold. Instead it was only reaching the tip of the hole that it slides into. Water was leaking at the rear and going into freezer then fridge. Adjusted tube fitting and ran an ice harvest. Steamed away ice build up underneath ice maker and against evaporator cover. Water is no longer leaking from rear base and pouring directly into the mold. No leaks detected. Fridge working as designed. Job completed.
Near Bastrop, TX 78602
Andy
Job Details: 01/26/2021
MICROWAVE WHIRLPOOL WMC50522HZ2 Arrived on site to replace microwave. Removed failed microwave and replaced with new. Tested unit and all operations are normal.
Near Austin, TX 78724
Matthew
Job Details: 01/26/2021
DRYER WHIRLPOOL LEB6200PQ1 "Arrived onsite for dryer staying on when door is open. Upon inspection found unit has failed door switch. Replaced switch, tested unit and unit is functioning properly."
Near Austin, TX 78754
Wesley
Job Details: 01/26/2021
DRYER WHIRLPOOL WGD4815EW2 Arrived onsite for no heat and used valve to repair issue with valve opening when calling for gas. Unit is now operating as designed. Advised uetome on repair.
Near Austin, TX 78717
Justin
Job Details: 01/26/2021
WASHER WHIRLPOOL WFW70HEBW1 "Arrived on site for washing machine leaking. I put a comforter in the unit and some soap and ran the unit. I could not observe a leak anywhere except possibly coming from boot. There is a water trail and some rust build up in front indicating a leak.
Near Manchaca, TX 78652
Kevin
Job Details: 01/26/2021
DISHWASHER WHIRLPOOL WDF330PAHS "Arrived on site and found door gasket is loose on the right hand side after resetting it dishwasher is now correct. No water leaks detected at time of service, job complete"
Near New Braunfels, TX 78130
Noah D
Job Details: 01/26/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site to inspect fridge for not producing Ice, upon inspection found the icemaker full but not harvesting. Found the Icemaker thermistor was open during testing, spoke with Techline Sr # 7729738195 and was told to replaced upper harness. Office to reschedule ; ordrng 1 W11189618 (HARNESS )"
Near Austin, TX 78717
Justin
Job Details: 01/26/2021
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site for dishwasher with soap not dispensing. Upon arrival customer stated the unit itself was just not working. I put unit into diagnostics mode and found stored error codes F2E1 for bad UI/control, F4E3 for motor not running, and F7E1 for no heat. During the test cycle I could hear the water fill into the tub and then unit would completely stop and you could hear nothing. I cycled the power and tried it again, this time also getting F6E4 error code for open float switch, but still not working. I found voltage going to unit and control but control not sending voltage to motor, heating element, and diverter. I put new control in it and tested unit again. This time you could hear the diverter click and motor hum, but unit was still not working. I ohmd out motor and it ohmd out good. I tested amp draw to motor and found none. Replaced sump and motor and tested unit again. Unit now working as designed. Customer also stated sometimes soap would
Near Spicewood, TX 78669
Robert
Job Details: 01/26/2021
REFRIGERATOR KITCHENAID KFCS22EVMS4 Arrived on job for complaints of door gasket previously installed possibly damaged and potential leak. Found no leak but gasket not properly prepped for install. Removed gasket and warmed it with hair dryer until it lays flat then installed gasket.
Near Round Rock, TX 78664
David S
Job Details: 01/26/2021
REFRIGERATOR KITCHENAID KFIV29PCMS03 Arrived on site for icemaker not working. I inspected the unit and work area. I found good temperatures in the freezer and fresh food section. I found no voltage to the fill tube heater and fascia heater. I put the unit into diagnostics and tested the icemaker it cycled. I put the unit into test 19 and found good voltage at the fill tube and fasci heater. I ran a fill test and the unit filled. I power cycled the unit and retested voltage during normal operation. I found good voltage at the heaters. The unit is working as designed. Job complete.
Near Austin, TX 78747
Kevin
Job Details: 01/26/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ "Arrived on site and inspected refrigerator and found customer is experiencing ice filling up chute when not being used and falling on floor when door is opened, spoke with techline and they recommended bringing back UI, ice door, and paddles to correct experience 7729830543 ; ordrng 2 WPW10353848 (Pad)s and 1 W11265135 (Ui) and 1 W11045978 (Shield) and 1 WPW10353552 (Separator)"
Near Pflugerville, TX 78660
Kayman
Job Details: 01/26/2021
WINE COOLER KITCHENAID KUBR204ESB00 Arrived onsite for wine cooler with existing noise issue. Upon inspection i found the upper right side of the gasket gad a gap allowing light to come through. I I a. Not able to recreate noise while onsite but the customer showed me a video. I spoke to sterling at techline SR#7729840079 and with no frost build up on the evap covers. he recommended a power reset for 5 minutes and heat forming the gasket to make a better seal. I heat formed the gasket and advised the customer not to open the unit for a few hours. Job complete.
Near Bastrop, TX 78602
Andy
Job Details: 01/26/2021
WASHER WHIRLPOOL WFW70HEBW Arrived on site to install previously diagnosed inlet valve. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Waco, TX 76705
Jonathan M
Job Details: 01/26/2021
REFRIGERATOR FRIGIDAIRE FFSS2615TP0 "Arrived on site for a refrigerator that won’t make ice or dispense water. Inspected unit and work area. Customer advised that after they replace their water filter, the unit has not been able to dispense water or ice. Attempted to try running the dispenser without a water filter and found the unit would not dispense any water without the filter being in place. Checked the valve and found the valve allowing water in when the unit was pressed. Spoke to SW and went over some other troubleshooting tips. Shook out the old filter on the water that was left in it and reconnected the filter. Can you begin to dispense water for several seconds before stopping once to filter was full. I advised the customer that her issue is most likely an issue with her filter. I did advise her to buy a new filter and if that didn’t work, we would need to replace her housing. Customer advised that she would replace her filter and would call back if further issues persist.
Near Spicewood, TX 78669
Robert
Job Details: 01/26/2021
DRYER LG DLEX3070W Arrived on job to replace previously diagnosed part. After replacement test operation and dryer working properly.
Near Waco, TX 76705
Jonathan M
Job Details: 01/26/2021
DISHWASHER KITCHENAID KDPE234GPS0 Arrived on site for a dishwasher that won’t wash dishes. Inspected unit and work area. Placed unit in service diagnostics and found an F4 E3 (Wash motor not running) error code.Unit will need a new pump and motor for repair. Ordering part in office will need to contact customer about reschedule date due to an out of stock and PSP item.; ordrng 1 W11085683 (pump&motor)
Near Temple, TX 76502
Tyler
Job Details: 01/26/2021
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 "Arrived on site for refrigerator leaving Moisture on the horizontal mullion bar between freezer and fresh food compartment per the customer upon arrival. Upon further inspection I found water was condensating across horizontal divider 6” out from center on both left and right sides of mullion bar. I inspected the door gasket and could not verify any signs of damage to the freezer, or French door gaskets. I also was able to verify that over all integrity of the doors was ok. Everything was level and unit also showed no evidence of Moistor around vertical mullion, or within either compartments. I then called whirlpool techline(Sr#7729839582) and was instructed to let the unit run in normal mode while disconnecting the condenser fan motor and to wait 30 minute to verify if horizontal mullion was heating up or not. After 30 minutes I called W.P. Techline back and informed them though all though the hinges on the mullion far sides were much warmer, that
Near Belton, TX 76513
Tyler
Job Details: 01/26/2021
WASHER WHIRLPOOL WTW4850HW1 Arrived on site for washer knocking around a lot and customer stated also sounded like a jet plane. Upon arrival I ran a diagnostics check but there were no error codes stored. I then checked suspicion rods and found they were fully intact and supporting tubs fine. I then ran a spin test and found inner tub knocking around badly and eventually gear case sounded as if it was grinding internally. I removed the inner tub from the washer and found during a spin test the unit no longer knocked back and forth but the gear case was then cause of the grinding but the inner tub itself was also why unit banged against the chassis when in spin. Office will need to reschedule for 2 man/2hr rebuild after availability of parts is known. ; ordrng 1 CNOTE (NEED 2HR 2 MAN WEIGHED RESCHEDULE ) and 1 W10215093 (filter drain) and 1 W10238320 (tub-outer) and 1 W10371566 (tub) and 1 W10528947 (drive hub kit) and 1 W10721967 (drive pulley) and 1 W10808317 (belt) and 1 W10815026 (a
Near Cedar Park, TX 78613
David S
Job Details: 01/26/2021
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site to install previous diagnosed part. I gained access to the diffuser and replaced it with new. The customer asked me about the grey glue thats leaking out the left side of the fridge. I pulled the kick plate and could feel hot air being blasted out the front under the fridge. I inspected the back of the fridge and found it right up against the wall. I gained access to the hv control and verified proper voltage and resistance to the rc thermistor. I spoke to the customer about leaving an air gap between the fridge and wall so that it can vent the hot air from the condenser out the back properly. The grey glue is being melted and dripping because the hot air is not being vented properly and it is heating the insulation enough to melt it. I left an air gap at the back of the fridge and felt the air coming out of the front of the fridge it is much cooler now. Job complete.
Near Cedar Creek, TX 78612
Matthew
Job Details: 01/26/2021
RANGE WHIRLPOOL WCG55US0HS Arrived onsite for burners to hot. Upon inspection found valves would not regulate flow of burners. Replace manifold. Tested unit and unit is functioning properly. Burners are functioning low to high. Job complete
Near Bastrop, TX 78602
Andy
Job Details: 01/26/2021
REFRIGERATOR WHIRLPOOL WRS322FDAB05 Arrived on site for refrigerator not dispensing water and not making ice. Removed water filter and tested water dispenser and water dispenser dispensed water properly. Cycled ice maker and ice maker cycled but did not add water. Found ice maker fill tube frozen. Steamed out and tested and ice maker operations are normal. Instructed customer on use and care and practice for best performance as well as he will need new water filter. No water leaks present at time of service.
Near Waco, TX 76705
Jonathan M
Job Details: 01/26/2021
WASHER MAYTAG MVWC565FW2 Arrived on site for a washer with a broken strike. Inspected unit and work area.Confirmed customers complaint and so happen to have a truck stock latch on the truck. Replace the latch and tested the unit. Unit is now working as designed. Call complete.
Near New Braunfels, TX 78130
Andrew
Job Details: 01/26/2021
RANGE WHIRLPOOL WFC150M0EB3 "Arrived on site to replace control and oven temp sensor. Verified parts were needed. Replaced parts, tested unit to 350, unit works good. Job complete."
Near Dripping Springs, TX 78620
Brandon
Job Details: 01/26/2021
WASHER WHIRLPOOL MVW7230HW0 "Arrived on site to replace failed hose, after replacing, unit tested good. No leaks."
Near Austin, TX 78717
Justin
Job Details: 01/26/2021
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Arrived on site for refrigerator with freezer light out. Found bad freezer light.Installed new light and unit is now working a designed. Call complete.
Near Troy, TX 76579
Jonathan M
Job Details: 01/26/2021
WASHER GE GTWN3000M1WS
Near The Hills, TX 78738
Luis
Job Details: 01/26/2021
REFRIGERATOR WHIRLPOOL GB2FHDXWB01 "Arrived on site for water leaking. Found frozen drain diagnosed unit will need updated drain tube. Installed updated drain tube,cleared drain. used 1 W10619951 (Drain tube) from stock"
Near Temple, TX 76502
Tyler
Job Details: 01/26/2021
DISHWASHER FRIGIDAIRE FFBD2406NW7B Arrived on site for dishwasher not latching closed properly. Upon arrival customer stated unit was leaking because door wasn’t shutting right. Upon further inspection of the unit I found that the door latch itself is starting to break to the point that it’s “open” position is closed and the “closed” position is passed its mounted closing spot. I tried to reset the door latch back in its position needed for grabbing the door but the plastic and springs are both worn down and causing the latch to pop back out of place. Office will need to reschedule due to parts showing out of stock. Other then this the rest of the unit is functioning as designed. ; ordrng 1 5304517279 (DOOR LATCH)
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 01/26/2021
ICE MACHINE KITCHENAID KUIX505ESS2 Arrived on site to replace water valve for ice machine. replaced valve and tested unit. found all is functioning properly at this time. no leaks were found after services were performed.
Near Jonestown, TX 78645
Lou
Job Details: 01/26/2021
VENTHOOD WHIRLPOOL UXT5236BDS1 "Arrived on site to inspect venthood lights not working. Upon further inspection, customer advised that they changed out the left light bulb and it didnt work afterwards. I pulled the light panel down and tested voltage and found the left light not getting voltage. I found the harness to the left light not fully connected to the right light connection probably due to customer replacing the bulb and the light assembly was removed and pulled on the harness causing it to get loose. Adjusted the harness and tested and the unit is operating as designed.
Near Killeen, TX 76541
Al
Job Details: 01/26/2021
WASHER WHIRLPOOL CAM2742TQ3 "Arrived to inspect washer timer issues.Confirmed the complaint and found the screw on the clutch backed off and deemed the timer inoperative.Corrected the issue by tightening the screws on the recently replaced part.
Near Copperas Cove, TX 76522
Al
Job Details: 01/26/2021
WASHER WHIRLPOOL WTW5500SQ0 Arrived to inspect washer not spinning clothes dry. Allowed customer to wash a regular load of clothes and unit spun the load as designed.Customers husband advised the load of 13-15 towels is when the unit fails to spin the towels dry.I advised the customer to reduce the amount of towels due to the weight of 13-15 towels.Unit works as designed Job completed
Near Killeen, TX 76542
Al
Job Details: 01/26/2021
DRYER MAYTAG MEDC500VW0 Arrived to inspect dryer with long drying time.Customer advised it takes several loads for clothes to dry.Checked airflow and found the unit ventilation system needs to be cleaned.Unit works as designed.Customer will have system professionally cleaned.Job completed