We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Georgetown, TX 78633
Jonathan S
Job Details: 12/15/2021
"Arrived on site for refrigerator having ice buildup on fresh food evaporator. Inspected unit and work area. Performed diagnostics mode and tested evaporator thermistor and found control reading closed circuit. Gained access to control and measured DC voltage to thermistor and found no voltage. Found failed control and thermistor. Found no ETA available on control. Office to schedule return when ETA is available on parts. ; ordrng 1 W10843055 (Control) and 1 Officetoschedulereturn (Schedule)"
We serviced a
GE MICROWAVE
Model ZE2160SF03
Near Austin, TX 78737
Leonardo
Job Details: 12/15/2021
Arrived on site to test unit for no power. Found opened fuse test all switches and found bad 3 way switch. Test unit and unit blew fuse from high voltage. Will need new mag cap and diode office to reschedule. ; ordrng 1 WB27X10682 (Magnetron) and 1 WB27X10907 (Capacitor) and 1 WB27X10908 (Diode) and 1 WB27X10741 (Filter board)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Georgetown, TX 78628
Tommy
Job Details: 12/15/2021
We serviced a
WHIRLPOOL RANGE
Model KFGC506JSS01
Near Bee Cave, TX 78738
Leonardo
Job Details: 12/15/2021
Arrived on site to drop off the burner caps. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HB2
Near Austin, TX 78754
David Z
Job Details: 12/15/2021
"Arrived on site to diagnose microwave making noise. Ran unit and heard extremely loud buzzing coming from failed magnetron. Ordering HV system parts to resolve. Office to schedule when parts arrive."
We serviced a
WHIRLPOOL DISHWASHER
Model KUDS01DJSS0
Near Austin, TX 78746
Justin
Job Details: 12/15/2021
"Arrived on site for a dishwasher not running properly, and being very loud at the beginning of the cycle. I put the unit into diagnostics mode and found that the motor would make a very loud noise as soon as it ramped up. I then gained access to the sump and motor. I found the sump gasket bubbling up and bad. I also found the chopper in the sump bad, which was most likely causing the noise. I then gained access to the bottom of the unit and found that the sump tabs had broken off, and was allowing the sump to leak. Upon further inspection I also found the display on the unit going out, and that the unit was missing the toe plate/insulation. We will need to get authorization for the sump and motor, the sump tabs, the toe plate and insulation, and the display. Office to reschedule.; ordrng 2 WPW10300599 (Sump Tab)s and 1 W10909064 (Toe Plate) and 1 W10831329 (Insulation) and 1 WP8269206 (Display) and 1 Autho (Autho)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS03
Near Leander, TX 78645
Lou
Job Details: 12/15/2021
"Arrived on site to inspect refrigerator ice maker leaking water. Upon further inspection, I found the ice maker turned off and not ice in the bin. Customer advised that they found water streaks down the inside of the left RC door and water puddles on the top of the FC door. I placed the unit in diagnostics and tested the ice maker and it got to half harvest and stopped. I cycled power to the unit and retested and it is operating as designed and the fill tube is operating properly. I tested temps in the FC=5 degrees. When I tested temps in the cooling ducts, my temp readings were very warm (68 degrees). I disassembled the FC section and tested the ice fan and found it getting 12VDC but when I ohmed it out, it showed 0 ohms. Also, I found the right RC door gasket is badly torn. I pulled the unit out and inspected the drain tube and found it gapped. I sealed the gap with silicone (photo). I am ordering the ice fan and right RC door gasket and scheduled return service . No water leaks observed during service.; ordrng 1 W11407678 (Ice fan) and 1 W10917313 (Right RC door gasket)"
We serviced a
WHIRLPOOL OVEN
Model WOS51E0HS01
Near Dripping Springs, TX 78620
Kevin
Job Details: 12/15/2021
"Arrived on site and inspected oven and found no power showing on display. Access control board and found L2 is missing. Found builder had used a plug head instead of hardwiring pigtail to a junction box. Inspected plug head and found L2 is disconnected. Took one picture. Reconnected it for testing and oven is now working and observed it heating properly. Explained to homeowner that this is not the installation recommended in the use and care document for the oven. If issue happens again recommend that they have an electrician hardwire the outlet properly
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Temple, TX 76502
Tyler
Job Details: 12/15/2021
Arrived on site for washer leaking water into tub when not in use (per customer on arrival) after running multiple diagnostics and normal operation tests I found cause was due to a failing inlet valve not sealing closed when needed. Replaced valve and found washer no longer leaking. Unit functioning as designed. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Leander, TX 78641
Tommy
Job Details: 12/15/2021
Arrived onsite for refrigerator dripping from dispenser. Upon arrival found unit dispensing correctly. Checked spigot and found it was holding water and was dripping. Ordering spigot. Office to reschedule upon receiving.; ordrng 1 W11227371 (Spigot)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Jonestown, TX 78645
Lou
Job Details: 12/15/2021
"Arrived on site to inspect refrigerator door gasket falling off door. Upon further inspection, I found the RC door gasket coming separated from the door at the top left corner when opening the door. I attempted to secure the gasket into the liner, but it continues to separate and will not stay installed. Due to not being able to view a parts breakdown, I am ordering PARTS RESEARCH RC DOOR SS & PARTS RESEARCH RC DOOR GASKET GREY. Office to schedule return service. No water connections to the unit.; ordrng 1 PARTSRESEARCH (RC door SS) and 1 PARTSRESEARCH (RC DOOR GASKET GREY) and 1 CNOTE (RETURNING TECH TO INSPECT DOOR & GASKET)"
We serviced a
MAYTAG WASHER
Model MHW5500FC1
Near Austin, TX 78756
Robert
Job Details: 12/15/2021
Arrived on call for complaint of leaks. Found the bellow damaged and allowing water leak out front. After replacing test washer no leaks detected at time of service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS00
Near Leander, TX 78645
Lou
Job Details: 12/15/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the sealed system failure, both RC door gaskets being badly torn and the defrost bimetal failure, I removed and replaced all parts mentioned including the UV dye drier and access valve. After replacing the compressor, drier, and access valve, I vacuumed the system and pressures held at -30/0. I installed 5.0oz of R134a refrigerant and monitored pressures. Pressures were good at 2/148. Using my heat gun I shaped the gaskets before installing and checked for air gaps. Doors are sealing properly.No water leaks observed during service, job completed. I recommended that the customer allow the unit to cool for approximately 24 hours."
We serviced a
AMANA MICROWAVE
Model AMV2307PFB4
Near Manor, TX 78653
Matthew
Job Details: 12/15/2021
Arrived on site for unit not heating error code F1E4 MW relay. Tested unit and found turntable not turning and unit intermittently operating. Found switches were bad. Need to replace switches. Replaced both upper and lower interlocks. Tested unit by heating a glass of water for 30 seconds. The turntable is operating correctly and the water heated. Unit operates correctly. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near New Braunfels, TX 78130
Noah D
Job Details: 12/15/2021
"Arrived on site to inspect unit for not dispensing ice, upon inspection found the units yoke was stripped causing issue. Replaced divider and all parts of dispenser motor. tested unit with no issues. Complete"
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFW0
Near Round Rock, TX 78664
Wesley
Job Details: 12/15/2021
Arrived onsite and repaired unit by installing the clamp. Unit is now operating without a leak. Advised customer on repair. All checks good.
We serviced a
GE DISHWASHER
Model CDT835SSJ0SS
Near Leander, TX 78641
Kimo
Job Details: 12/15/2021
"Arrived onsite for dishwasher not draining properly and not draining properly. I attempted to run drain pump and found that it was struggling. I checked drain hose and found it clear. I also found the heating element covered in hard water buildup up causing the unit not to dry properly.Customer agreed I installed part and tested unit and unit is now operating as designed. No leaks at this time. Job complete."
We serviced a
KITCHENAID MICROWAVE
Model KMBD104GSS01
Near Round Rock, TX 78664
David Z
Job Details: 12/15/2021
"Arrived on site to follow up on microwave that was cutting off at random. On arrival customer informed me that since previous tech came out to diagnose, the unit has worked with no issues since. Ran unit several times and found no issues present at this time. Called tech line and spoke with Austin. Advised Tech line of verified issue prior, and possible repair should issue repeat. Due to the random nature of the failures and the fact previous repair likely fixed a loose connection, no recommendations are provided at this time. We would need to test the unit and find where voltage is dropping off, however main harness would likely be the best course of action since its the only item tying all the systems together. Call complete."
We serviced a
WHIRLPOOL FREEZER
Model WRF757SDEM01
Near Round Rock, TX 78681
Kimo
Job Details: 12/15/2021
"Arrived onsite for refrigerator with ICE AND WATER NOT WORKING - LIGHTS ARE NOT WORKING, I gained access to the back of unit to access the main control to test voltage. And found that the harness had came loose form its connector I reconnected the harness and tested unit and found that the unit is now operating as designed. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Round Rock, TX 78681
David S
Job Details: 12/15/2021
"Arrived on site for a fridge door not opening. I spoke to the customer and found out it was the deli drawer not opening. I inspected the unit and work area. The customer had the unit off and defrosted it. I found a puddle of water at the bottom of the fresh food section. I checked the deli UI and harness and found it in good condition. I found the rc drip pan warped. I put the unit through a forced defrost and checked voltage at the control. I found good voltage to the defrost heater and good continuity through the circuit. I tested the rc thermistor and found it reading 45 degrees when it is set to 37. I am ordering the drip pan kit, UI, and the rc evaporator harness to complete the repair. ordrng 1 W11457241 (Drip pan) and 1 W11087438 (Rc evaporator harness) and 1 W11330971 (UI)"
We serviced a
GE DISHWASHER
Model GHDA485N10CS
Near Austin, TX 78729
David Z
Job Details: 12/15/2021
"Arrived on site to diagnose dishwasher that is not running. No lights or power found on unit. Tried to run and found no response from unit. Found 2 switches above dishwasher. Found both switches are running the disposal, however its also powering the dishwasher. Issue is in the switches and wiring, wiring is connected for dishwasher and disposal. Owner needs to have an electrician resolve. Advised landlord of findings."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT780SAEM1
Near Leander, TX 78641
Kimo
Job Details: 12/15/2021
Arrived onsite for with top rack falling out. Upon inspection I found the wheels on the adjusters missing. Upon inspection of new parts I broke the left adjuster. I am ordering 1x w10712395 adjuster kit. And 2x wp856925 stops.ordrng 2 Stops (Wp8565925)s and 1 W10712395 (Adjuster)
We serviced a
WHIRLPOOL OVEN
Model KOCE500EWH11
Near Round Rock, TX 78665
Jimmy J.
Job Details: 12/15/2021
Arrived on site to install previously diagnosed part. Found bushing was missing that secures the sliding arm into the support arm the keep the sliding arm and mount from wobbling. Attempted to locate bushing on the floor but could find it anywhere. Took picture of where it should be for quick pics. Ordering bushing 461967510191 and sliding arm W11214480 to return and complete the repair. All we need is the small washer that slides and secures both arms to mount arms and prevent play. Ordered both to ensure I get the small washer included to complete the repair. ; ordrng 1 461967510191 (Bushing) and 1 W11214480 (Sliding arm)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near New Braunfels, TX 78130
Noah D
Job Details: 12/15/2021
"Arrived on site to inspect unit for not running normally, upon inspection found the unit was running without water, turned on water valve and unit worked normally. Complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTE704DSS1
Near New Braunfels, TX 78130
Andrew
Job Details: 12/15/2021
Arrived on site to test unit for tripping breaker. Found unit plugged into gfci outlet. Ran diagnostics and found no issues. Highest amp draw from total unit was 13amps and did not trip outlet. Found no exposed or broken wiring. Advised customer to use unit and if it trips outlet to run an extension to non gfci outlet and resume wash cycle. If it does not trip have outlet replaced with non gfci. Job complete.
We serviced a
MAYTAG WASHER
Model MVWB855DC
Near New Braunfels, TX 78130
Andrew
Job Details: 12/15/2021
"Arrived on site to replace valve from previous diagnosis. Verified valve was needed. Replaced valve, tested unit, unit working as designed. Found water lines corroded, advised customer lines need replaced before using unit to prevent new valves from clogging. No leaks detected. Job complete."
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS02
Near Blanco, TX 78606
Andrey
Job Details: 12/15/2021
"Arrived on site to test unit for noise, tested found for no noise present on arrival, evaporators did not have any frost buildup put unit into diagnostics, ran test 56 and 57, both good but loads sound showed when ice box fan test 59 was activated, removed FC evap cover to expose ice box fan, spilt fan and found ice buildup on bottom of fan compartment, removed ice tested unit unit now running as designed no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Leander, TX 78641
Tommy
Job Details: 12/15/2021
Arrived onsite for door replacement upon arrival found rc door damaged. Replaced and tested unit is now operating as designed.
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Leander, TX 78645
Lou
Job Details: 12/15/2021
"Arrived on site to inspect cooktop not operating. Upon further inspection, I tested all burners and theyre operating as designed. The builder advised that the unit is not secured and centered to the countertop. I found the mounting brackets/screws missing. I adjusted the flames on each burner. I am ordering the mounting brackets and screws and scheduled return service. Returning tech will need to raise the 2 outer grates and center them in between the cabinets before installing the mounting brackets in order for the unit to be centered correctly (photo in SD-QuickPic). No gas leaks detected during service.; ordrng 2 WP3801F935-51 (Mounting bracket)s and 2 WP7101P062-60 (Mounting screw)s"
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near San Marcos, TX 78666
Tyler L
Job Details: 12/15/2021
"Arrived on site for complaints of loud screeching noise. Found geargase leaking oil. Installed new geargase, cam, belt, and actuator. Ran unit in factory diagnostics it passed. No water leaks detected, job complete."
We serviced a
GE REFRIGERATOR
Model PGSS5PJXBSS
Near Dripping Springs, TX 78620
Kevin
Job Details: 12/15/2021
"Arrived on site and inspected refrigerator and found ice buildup in rear of refrigerator. Refrigerator has been moved to this location and is not in use. Icemaker is also dumping ice production all over freezer floor because ice bin is not in the freezer. Found the ice bin on the other side of the room. Refrigerator has been stored in this room while home is remodeled. Recommend it to homeowner that refrigerator cooling be turned off for two days and it be allowed to defrost. If issue continues problem should be treated as a defrost problem, job complete"
We serviced a
WHIRLPOOL ICE MACHINE
Model WUI95X15HZ01
Near Pflugerville, TX 78660
Wesley
Job Details: 12/14/2021
Arrived onsite and found external drain pump short cycling ice machine. Advised customer on needed part and verified coverage. ; ordrng 1 W10825875 (External drain pump)
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Austin, TX 78753
Scott
Job Details: 12/14/2021
Arrived on site for no heat dryer . Found breaker was tripped . Reset breaker . Dryer is functioning and heating properly . No lint build up at time of service. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Austin, TX 78731
Luis
Job Details: 12/14/2021
"Arrived on site for no lights in freezer section. Diagnosed a defective led module,replaced upper left side led module in freezer section,after replacement all leds working as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Andice, TX 78628
Tommy
Job Details: 12/14/2021
Arrived onsite for microwave light not operating. Upon arrival found unit holder not grasping correctly. Also found when it is grasping triage in control is burned out. Ordering control and holder to be replaced at the same time. Spoke with customer on getting a new bulb to be replaced all three at once. Office to reschedule upon receiving parts.; ordrng 1 W10210871 (Holder)
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Andice, TX 78628
Lou
Job Details: 12/14/2021
"Arrived on site to inspect range oven temps. Upon further inspection, I found the unit calibrated +30 degrees. I reset the calibration back to 0 and tested. Once the oven bake burner came on, the bottom panel back left corner popped up. I stopped testing and found the bottom panel badly warped and not secured by the clips on the back liner. When I attempted to put the panel back in place, the right liner at the back bottom corner bent inward. I found the weld on the liner was broken and causing the back right corner of the liner to warp and allow warm air to leak. I contacted techline and spoke to Robert and advised of the complaint and my findings.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF560SAFM2
Near Andice, TX 78628
Lou
Job Details: 12/14/2021
"Arrived on site to inspect dishwasher not heating. Upon further inspection, I found the customer not using rinse aid (photo). I placed the unit in diagnostics showing no error codes. Continued with testing and placed my multimeter on the black wire at the junction box and tested amp draw to the components. All components are within range in amp draw. Element is showing 7-9amps in wash and dry cycles of diagnostics. I tested ohms at the control to the element and the element is within ohms range. Tested voltage at the control and its getting 120V. Unplugged the UI from the main control and closed the door and the drain pump came on indicating the main control is good. I made recommendations for use and care, as well as, detergent and rinse aid use. No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near New Braunfels, TX 78130
Andrew
Job Details: 12/14/2021
"Arrived on site to test unit for no ice production. Found error code E1(no cooling). Found bottom of both FC and RC was full of water and ice. Found both drains frozen. Water from RC was dripping down into FC return vents. Found air channel for ice maker on left side of FC evap was completely frozen preventing air flow to ice maker. Completely exposed both evaps and cleared all frost and ice. Thermistors tested good and were in proper location. Removed drain tube and put a bead of caulking to prevent air leak. All functions tested good, unit is now working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model JMC2427IL02
Near Austin, TX 78730
Kevin
Job Details: 12/14/2021
"Arrived on site and inspected microwave and found it showing F6E6,. Inspected programmed model number and found it was programmed as a JMW2427, microwave is actually a JMC2427. After collecting model number in diagnostics sent a short video of it heating properly to PR, job complete."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS02
Near Liberty Hill, TX 78642
Tommy
Job Details: 12/14/2021
Arrived onsite for oven not heating correctly. Upon arrival found unit was slightly off during heat test. Calibrated down slightly. Also found oven has cut out in cabinet. Which can produce future problems on unit. Took photo to document job Completed.
We serviced a
WHIRLPOOL WASHER
Model WFW9050XW00
Near Killeen, TX 76549
Tyler
Job Details: 12/14/2021
"Arrived on site for washer making loud noise, banging around, and not spinning cloths out fully (per customer on arrival). Upon arrival confirmed complaint. Found immediately that inner tub, spider, and bearing assembly had failed causing external damage to shock absorbers as well as the belt and back half of the outter basket.Parts would need to be replaced and unit retested before being able to test unit for any other possible failures. ; ordrng 1 WPW10202459 (Inner basket (comp.)) and 1 WPW10111158 (Tub gasket) and 1 W11239040 (Outter tub (back half)) and 1 WP8540101 (Belt) and 4 W10822553 (Shock absorbers)s and 1 WPW10283361 (Puppy nut) and 1 Cnote (Please read note description before getting ahs autho) and 1 Cnote (2 man 4+ hr repair needed)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Austin, TX 78744
Kevin
Job Details: 12/14/2021
"Arrived on site and inspected refrigerator and found freezer temperature is 2? fresh food temperature is 39?, took pictures. There is no frost buildup in freezer or any issue to report at this time refrigerator is operating as intended, job complete"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Marcos, TX 78666
Noah D
Job Details: 12/14/2021
"Arrived on site to inspect unit for not locking causing unit to not function, upon inspection found the latch mechanism snapped. Replaced latch and tested. All functions worked normally. Complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Austin, TX 78723
Matthew
Job Details: 12/14/2021
Arrived onsite for unit not filling. Tested unit and found F6E2 inlet valve electrical problem. Found fill valve was disconnected from harness due to broken connector port. Also found kinked fill hose. Noticed supply fill line was a bit tight and advised customer to install longer supply fill line. Ordering fill hose, and inlet valve. Office to reschedule.; ordrng 1 W10878507 (Fill hose)"
We serviced a
WHIRLPOOL FREEZER
Model WRS315SDHM0A
Near New Braunfels, TX 78132
Andrew
Job Details: 12/14/2021
"Arrived on site to replace axle pin for right front roller from previous diagnosis. Replaced axle pin, leveled unit, unit working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW2
Near Buda, TX 78610
Tyler L
Job Details: 12/14/2021
"Arrived on site for complaints of error codes and loud noise. Found no saved error codes. Ran unit in factory diagnostics and unit passed. Could not hear any loud noise. Spoke to SW. Checked shocks and springs and found them good. Loaded unit with 4 towels, got them wet, and ran drain and spin cycle. Heard a loud vibration and thumping noise. Thought it was the missing bolt from the counter weight. Heard back from engineers after I had left site. Engineers want a new ACU installed. .; O-emld tckt"
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near Austin, TX 78747
Leonardo
Job Details: 12/14/2021
Arrived on site to test unit for smell found clogged drain hoses not letting unit drain. Replaced drain hoses test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Cedar Park, TX 78613
David S
Job Details: 12/14/2021
Arrived on site for washer leaking. I inspected the unit and work area? I found the console coming apart. 8 found fault code F8e4 over fill float switch open. I ran several test cycles and found the unit leaking out of the front lip. I tested the level and found it leaning forward. I releveled the unit. I am ordering the console to complete the repair.; ordrng 1 W11460908 (Console)
We serviced a
WHIRLPOOL DRYER
Model MED7230HW1
Near New Braunfels, TX 78132
Andrew
Job Details: 12/14/2021
Arrived on site to test unit for not responding/no power. Found prongs in L1 on outlet side were spread to wide preventing L1 pin on harness from making contact hence not receiving recommended voltage. L2 to ground was good at 120. Advised customer to have electrician correct issue. Ran continuity through harness and tested good. Outlet needs replaced. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Austin, TX 78702
Jacob
Job Details: 12/14/2021
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Pflugerville, TX 78660
Wesley
Job Details: 12/14/2021
Arrived onsite and found missing ignition cable. Ordering ignition cable to repair. All else checks good. Advised builder on findings. ; ordrng 1 W10623833 (Ignitor cable)
We serviced a
FRIGIDAIRE MICROWAVE
Model FGMV175QFA
Near Belton, TX 76513
Jonathan M
Job Details: 12/14/2021
"Arrived on site for a microwave that is tripping the breaker when the doors opened in the middle of cycles. Inspected unit and work area. Confirm the customers complaint and opened up the microwave. Tested door switches and all tested good with shown in continuity and showing open when the door was open and closed. Spoke to SW and was advised that based on the current checks the issue would have to be either with the microwave itself or a timing issue with the switches. Being that we couldnt narrow it down, she advised to order all parts and return with everything to ensure proper repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Manor, TX 78653
Matthew
Job Details: 12/14/2021
"Arrived onsite to replace previously diagnosed parts. Recovered refrigerant and started process for sealed system. Had partial restriction so used nitrogen to flush system. Was replacing dryer again and cap tube broke near cabinet area. Previously, tube was difficult to access due to no slack on the line when removing original dryer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM00
Near Leander, TX 78641
Justin
Job Details: 12/14/2021
"Arrived on site for a refrigerator not cooling. I checked temps and found the RC at 60?F and the FC at -3?F. I found the FC completely frosted over, and upon further inspection I found the light assembly broken off. This was causing the assembly to hang in front of the door, and possibly blocked the door from closing all of the way. This in turn could of caused a warm air leak and created all of the frost. I also found the customers FC over packed and blocking airflow. I informed the customer on not over packing the unit, and the importance of this. I gained access to the evap and found the return vents to the RC iced over. Due to this no cool air was going to the RC. I cleared out the vents, and informed the customer the failure was most likely caused by the blocked airflow or frost build up. I am ordering the light assembly and will return to install. Office to reschedule.; ordrng 1 WPW10313917 (FC Light Housing)"
We serviced a
KITCHENAID MICROWAVE
Model KEHU309SSS06
Near Austin, TX 78750
David Z
Job Details: 12/14/2021
Arrived on site to follow up on oven that was not steaming and popping temp sensors. Replaced boiler and tested unit again. Called tech line and with Austin on the line was able to see unit reading a water level when it was empty. Replaced both valve and pressure sensor to resolve. Tested unit and verified a proper fill. Unit working as designed.
We serviced a
GE DISHWASHER
Model GSD3300R20BB
Near Killeen, TX 76542
Tyler
Job Details: 12/14/2021
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US0HS01
Near Leander, TX 78641
Tommy
Job Details: 12/14/2021
Arrived onsite for cooktop knobs being able to be taken off. Upon arrival found unit operating as designed knobs are able to be removed that is part of design job completed. Spoke with builder on this being by design.
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JB0
Near Austin, TX 78753
Scott
Job Details: 12/14/2021
"Add on Arrived on site for no heat front left burner . Found burner wasnt pushed in far enough into receptacle. Tested burner , all burners are heating properly . Job complete"
We serviced a
MAYTAG Dryer
Model n/a
Near Austin, TX 78746
Kevin
Job Details: 12/14/2021
"Arrived on site and inspected dryer and found it is not heating, found cut off connector is loose and after resetting it dryer will now heat normally. Also found vent hose is crushed and this is likely the reason the cut off wasnt working.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Austin, TX 78741
Kevin
Job Details: 12/14/2021
"Arrived on site and found no power showing on microwave, uninstalled it from location and found fuse has failed. Replaced capacitor and magnetron ordered by previous technician and this did not correct the issue. Used micro breaker in place of fuse and found it is not heating and after 20 seconds it will trip the apartment breaker. Will need to bring back all high-voltage parts to correct issue.; ordrng 1 Wpw11493410 (Magnetron) and 1 Wpw11493410 and 1 W11552018 (Control board) and 1 W11551761 (Interlock) and 1 W11256462 (Diode) and 1 W10836753 (Transformer) and 1 W11256462 (Fuse) and 1 W10832024 (Mag thermostat) and 1 W10138793 (Fuse) and 1 W10422269 (Filter board) and 1 W10850446 (Capacitor)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LGHX2636TF5
Near Temple, TX 76502
Kimo
Job Details: 12/14/2021
Arrived onsite for ice dispenser not dispensing ice. Upon inspection I found the coupling had stripped out causing the unit to not be able to dispense ice. I will need 1x 242305203 housing and one outer cover 1x 242303501; ordrng 1 242303501 (Housing) and 1 242305203 (Housing)
We serviced a
JENN-AIR MICROWAVE
Model JMW3430IM02
Near Austin, TX 78759
Scott
Job Details: 12/14/2021
Arrived on site for stuck keypad error . Hard reset didnt help . Ordering ui console . ; ordrng 1 W11460598 (Ui console)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Canyon Lake, TX 78132
Andrew
Job Details: 12/14/2021
"Arrived on site to test unit for not washing, found error code f4e3(motor not running). Verified proper voltage 120vac to motor but not engaging. Replaced sump assembly, tested unit, unit working as designed. Advised customer to purge cold water from sink prior to starting unit for optimal performance. No leaks detected at time of service. Installed high drain loop underneath sink to disposal.
We serviced a
WHIRLPOOL MICROWAVE
Model WMC30516AS0
Near Austin, TX 78726
James
Job Details: 12/14/2021
Found when door opened the light comes on and the turn table begins turning. Unit has failed switch causing constant voltage to flow through turn table switch.
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Seguin, TX 78155
Noah D
Job Details: 12/14/2021
"Arrived on site to inspect unit for not turning normally, upon inspection found the motor shorted not turning when replaced I found the tub was locked in place. Manually cranked it free and the washer can be used, will need new hub and return with full gearcase. Office to reschedule ; ordrng 1 W11183985 (Hub)"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Belton, TX 76513
Jonathan M
Job Details: 12/14/2021
Arrived on site for a washing machine that is cycling through the spin cycle over and over. Inspected unit and work area. The customer advised that they were running a load of sheets and pillowcases in the unit would not stop going through the spin cycle. I did ask the customer what they were washing and they advised they were washing the sheets and pillowcases. They did advise the unit was going off balance and just seemingly it was stuck rinsing agitating and then trying to spin. I did advise the customer that when the unit does go off balance it can do this and that they need to cancel the cycle rearrange the clothes and then place the unit into a drain and spin in order to finish out the cycle. Around the unit three diagnostics and found an F0 E5 (off balance load) error code. Ran the unit through diagnostics and all tests ran as designed. I did notice the washer was sitting unlevel and was leaning towards the back of the unit with the tub resting against the back panel. Adjusted the feet to level out the washing machine and advise the customer on proper loading technique. The unit is working as designed. Call complete.
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE507ESS11
Near Round Rock, TX 78681
Wesley
Job Details: 12/14/2021
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE507ESS11
Near Round Rock, TX 78681
David S
Job Details: 12/14/2021
Arrived on site to reinstall the wall oven. We reinstalled the wall oven and tested the unit. It is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ02
Near Leander, TX 78641
Tommy
Job Details: 12/14/2021
Arrived onsite for refrigerator not cooling. Upon arrival found unit had leak in line causing compressor to go bad. Compressor has amps but no cooling.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Seguin, TX 78155
Noah D
Job Details: 12/14/2021
"Arrived on site to inspect unit for not draining, upon inspection found the unit full of water and not draining when called for per the customer, when I tested the unit i found the drain line kinked causing a low flow, moved drain line and water flowed normally. Complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Del Valle, TX 78617
Jacob
Job Details: 12/14/2021
"Arrived onsite for unit making noise and making a banging noise. Tested the unit and heard a scrape noise and a small bang during testing. Unit made it all the way through. Upon further investigation, found that a penny was stuck between the agitator and the drum making the scrapping noise and that the wash plate was loose some how. Tightened the bolt on the plate and removed the penny. Re test he unit and unit was better. Checked the error codes and had a suds error code. Let customer know to be careful with how much detergent is being used. No issues at this time. Job complete"
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Del Valle, TX 78617
Jacob
Job Details: 12/14/2021
"Arrived onsite for unit making noise during operation. Opened up the unit and saw that a roller had broken in half and the belt was ripped up. Replaced with the repair kit. When putting the unit back together. Noticed that the motor needs to be replaced as well and that a new drum needs to be ordered as the felt on the back side was all ripped up and if trying to run it, the drum would scrape and make a loud noises during operation. Ordered part. Office to reschedule. Customer would like same technician back if possible. ; ordrng 1 W10899578 (Drum assembly), states that autho needed"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Austin, TX 78744
Kevin
Job Details: 12/14/2021
"Arrived on site and inspected microwaves and found diode is working against white wire from magnetron due to cooking oil buildup on surface. Cleaned wire replaced diode capacitor and magnetron and after reassembling insured microwave is heating properly, job complete"
We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near Seguin, TX 78155
Noah D
Job Details: 12/14/2021
"Arrived on site to inspect unit for not closing and operating, upon inspection found the unit trying to lock itself with no success, replaced latch and all the functions worked normally. Complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Niederwald, TX 78640
Tyler L
Job Details: 12/14/2021
"Arrived on site for complaints of top rack not sliding properly. Found one of the wheels broke off on the adjusters. Installed new adjusters on both sides and tested. Unit testing good, top rack functioning as designed. No water leaks detected, job complete."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Austin, TX 78750
David Z
Job Details: 12/14/2021
"Arrived on site to diagnose dryer that had a burning smell when running. On arrival the customer showed me rear panel cover had a scorch mark on it. Checked terminal block and saw power cable L1 wire severed due to bad install. The screw for the cable ring was sideways and stripped, so power wire was not tight. Replaced terminal block and wrapped wiring.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Austin, TX 78704
Luis
Job Details: 12/14/2021
"Arrived on site. Replaced defective mullion heater,tested door operation good,turned on humidity control.
We serviced a
WHIRLPOOL RANGE
Model WGG555S0BS01
Near Austin, TX 78704
Jacob
Job Details: 12/14/2021
"Arrived onsite for unit not responding to commands on the ui panel when trying to start or stop the unit from heating from time to time. Customer showed me the unit and the unit did turn on but when turning it off the display did show it was off, however the burner inside the oven was still heating. Was able to turn it off. No issues at this time. Job complete"
We serviced a
FRIGIDAIRE DISHWASHER
Model FFBD2406NW7B
Near Harker Heights, TX 76548
Tyler
Job Details: 12/14/2021
Arrived on site for dishwasher not heating/drying dishes on longest wash setting but worked in other selections (per customers on arrival). Confirmed complaint. Found in diagnostics no errors but I did verify element and thermostat before functioning within specs. Found control failing to send power during long wash setting to element. Replaced control and found u it functioning as designed. Call complete
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Hewitt, TX 76643
Jonathan M
Job Details: 12/14/2021
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the user interface control panel and tested the unit. The unit began to work as designed. Call complete.
We serviced a
WHIRLPOOL OVEN
Model RBD305PRB00
Near Killeen, TX 76542
Al
Job Details: 12/14/2021
"Both bake and broil elements had continuity. The unit was turned off at the breaker box outside after the owner smelled the smell of electrical malfunction. Unit never came back on after self cleaning. Unit will require main harness, fuse, main control, black membrane.; ordrng 1 8304248 (Black Switch Membrane) and 1 8303883 (Micro computer) and 1 WP8301848 (Control (Main harness)) and 1 9759243 (Tod) and 1 Research (Fuse)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ01
Near Belton, TX 76513
Tyler
Job Details: 12/14/2021
Arrived on site for refrigerator not dispensing water correctly. Upon arrival confirmed complaint. After running all diagnostics tests I found the filer head/reservoir asm had failed to seal to filter correctly.Cuat9 er approved and I installed and reassembled unit with needed parts. Tests. Showed no leaks and dispensing functions are fully functioning as designed. Call complete
We serviced a
GE MICROWAVE
Model JNM1541DM4BB
Near Killeen, TX 76542
Tyler
Job Details: 12/14/2021
Arrived on site for microwave needing previously diagnosed door. Upon arrival confirmed prior door issue and installed new door asm. After reassembling and testing unit found unit had a high voltage issue between the mag cap and diode. Also found door switchs couldnt be removed from bracket without risk of damaging bracket and switches. Will need ahs to give authorization for further repairs before being able to complete repairs. ; ordrng 1 WB27X10927 (Magnetron) and 1 WB27X11096 (Capacitor) and 1 WB27X35382 (Diode) and 1 WB02X21661 (Latch bracket) and 1 WB24X10181 (Switch) and 1 WB24X10047 (Switch) and 1 WB24X10180 (Switch) and 1 Cnote (Need ahs autho.)
We serviced a
FRIGIDAIRE MICROWAVE
Model FGMV175QFA
Near Killeen, TX 76542
Tyler
Job Details: 12/14/2021
Arrived on site for microwave not heating and burnt up. Upon arrival confirmed complaint. Found after further inspection unit had a hv issue between mag cap and diode. Also found interior of unit was completely burnt and charred all over inner cavity and burning through the inner liner. Also found unit had a turntable motor failure. Also found 7nit couldnt be disassembled much further without causing major repairs issues with not being able to reassemble unit properly. Ahs will need to be informed we can not guarantee a relatable repair at this time on unit. ; ordrng 1 Cnote (Read Tg att. Note)
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS25XVMS1
Near Georgetown, TX 78633
Jonathan S
Job Details: 12/14/2021
Arrived on site for refrigerator not producing ice. Inspected unit and work area. Gained access to ice maker and measured voltage to power switch and found no voltage. Will need to replace wire harness with ice maker. Will need authorization to continue with repair. Office to schedule return when ETA is available on parts.; ordrng 1 W11256689 (Harness) and 1 Needsauthorization (AUTH needed)
We serviced a
FRIGIDAIRE DISHWASHER
Model LFID2426TF2A
Near Temple, TX 76502
Kimo
Job Details: 12/14/2021
"Arrived onsite for dishwasher with console not responding. Upon inspection found unit unresponsive will need to replace 1x 5304518467 switches assy, and control 1x a11147301 . ; ordrng 1 A11147301 (Control board) and 1 5304518467 (Switch assy)"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW0
Near Waco, TX 76708
Jonathan M
Job Details: 12/14/2021
We serviced a
MAYTAG OVEN
Model MEW9530FZ02
Near Salado, TX 76571
Kimo
Job Details: 12/14/2021
Arrived onsite for oven not cooking evenly. I put unit in bake and found that the oven is operating normally. The customer told me that she was baking 2 dishes at the same time on the same rack. Which can effect how it cooks. It is recommended to rotate dishes halfway though cooking. I advised customer of this.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Killeen, TX 76542
Tyler
Job Details: 12/14/2021
Arrived on site for refrigerator to making ice. Upon arrival confirmed complaint. Found after further testing that motor was continuously un I got without ever calling for water or shutting down. Replaced ice maker and found unit fully harvest and then fill as designed. Informed customer to give unit 24 hrs to fill bin with ice. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Waco, TX 76712
Jonathan M
Job Details: 12/14/2021
Arrived on site for a refrigerator thats not making ice. Inspected unit and work area. Check the icemaker and found that the icemaker was turned off. Turn the icemaker on and found the unit begin to harvest and fill as designed. The customer was unaware that there was an on and off switch on the icemaker itself. Advise the customer to keep an ion it and a call back if they have any further issues. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Killeen, TX 76549
Al
Job Details: 12/14/2021
Arrived on site to install previously ordered parts. Replaced the valve and installed the gum sealer. Unit now functioning as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near Salado, TX 76571
Kimo
Job Details: 12/14/2021
"Arrived onsite for refrigerator with detached freezer door gasket. Upon inspection of unit I found that the fc gasket had came loos from the door. I then reinstalled the gasket and closed the door and found that it was not sealing properly. I noticed that the refrigerator was leaning forward a bit so I leveled unit and the checked door and found that it was sealing properly now. I also tested the gasket by ordering the door several times to see if it stayed in place,It did. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Nolanville, TX 76559
Al
Job Details: 12/14/2021
"Arrived to inspect dishwasher not drying. I unit was put into diagnostics mode and unit filled, washed, drained and heated. Rinse aid is now being used to aid in the drying process. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Harker Heights, TX 76548
Tyler
Job Details: 12/14/2021
Arrived on site for refrigerator not making ice or dispensing after properly. Upon arrival confirmed complaint. After further inspection I was able to find ice maker still producing ice but not getting the correct amount of water. Also found dispenser wasnt being supplied with correct water pressure. Found issue was due to filter head asm not sealing connections to filter correctly. Will need office to order W11346622 and reschedule with customer. Collected service fee. ; ordrng 1 W11346622 (Filter head/res. Asm) and 1 Cnote (Please read notes before rescheduling!!!)
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC2
Near Copperas Cove, TX 76522
Al
Job Details: 12/14/2021
Arrived to inspect washer LF error code. Customer advised the unit stopped work on a filling cycle. I ran diagnostics and unit displayed F3E3 inlet water temperature fault and F8E1 Long Fill errors. Unit will require valve and any other prescreened parts to complete the repair ; ordrng 1 W11165546 (VALVE)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Harker Heights, TX 76548
Tyler
Job Details: 12/14/2021
"Arrived on site for refrigerator not cooling. Upon arrival confirmed complaint and found unit had major defrost issue in fc. After further testing I found thermistor on fc evap not properly installed in correct spot and shorted out. I replaced hv control, ui control and defrost thermistor after defrosting all ice out of unit. Informed customer to give unit 24 hrs to cool.Call complete"
We serviced a
WHIRLPOOL RANGE
Model RF263LXTB3
Near Killeen, TX 76542
Al
Job Details: 12/14/2021
Arrived on site and inspected range not heating. Confirmed the complaint and found the unit was charred at the terminal block. Unit will require the main harness and control to complete the repair. Customer will purchase a range cord. ; ordrng 1 W10840298 (Control) and 1 W10251772 (HARNS-WIRE) and 1 W10279107 (HARNESS) and 1 W10108100 (CLOCK & OVERLAY)
We serviced a
KITCHENAID REFRIGERATOR
Model KBFO42FTX00
Near Salado, TX 76571
Kimo
Job Details: 12/14/2021
Arrived onsite for rc lights not turning on when you open the door at times. Upon arrival the customer demonstrated the issue to me. I then gained access to door switches and performed a resistance test on both of the and found them to be good. I the tested voltage at the connection on control side and found good stable voltage there. I the performed a resistance test as the door switch harness and found that the readings were erratic.I am ordering 1x 2187946. Rc door switch harness. ordrng 1 2187946 (Light switch harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW05
Near Rogers, TX 76569
Kimo
Job Details: 12/14/2021
Arrived onsite for ice maker not making ice. Upon inspection I found ice maker not harvesting. I tested voltage at ice maker and found good voltage. I checked door harness and found the harness good. I then installed a new ice maker and tested it and found that it harvested. Unit is now operating as designed. Job complete.
We serviced a
WHIRLPOOL RANGE
Model GBS307PDS7
Near New Braunfels, TX 78132
Andrew
Job Details: 12/14/2021
"Arrived on site to test unit for not heating. Customer stated she ran self clean cycle and has not worked since. Replaced bad TOD, unit now working as designed. Job complete."