Service History 517

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Killeen, Texas 76541

Jonathan M

Job Details: 02/07/2024

Don site for a refrigerator that is not making ice. Inspected unit and work area. I found that the model information that was sent over was incorrect and updated the model information for the unit. I did find that the serial number attached was correct. Attempted to jump the icemaker and found that the icemaker motor would not turn even though proper voltage was being supplied. Ordering the correct ice maker and will bring the valve just in case. I rescheduled the customer to 2/14.; ordrng 1 W11546935 (Icemaker) and 1 W11645245 (Dual Valve)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Austin, Texas 78748

Leonardo

Job Details: 02/07/2024

Arrived on site to test unit for unit not heating. Test unit and found and element. Replaced element test unit and unit test good job complete.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Smithville, Texas 78957

Matthew

Job Details: 02/07/2024

"Arrived on site for unit not functioning properly. Upon rival inspected unit. Tested and found unit would not go into agitation and was making noise during spin. inspected underneath unit and found a puddle of oil on the floor. All components underneath unit or saturated with gear case oil. Replaced gear case, capacitor, cam, actuator and belt. Tested unit and unit is now functioning properly. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Horseshoe Bay, Texas 78657

Lou

Job Details: 02/07/2024

"Arrived on site to inspect refrigerator lights not working. Upon further inspection, I found the RC module not coming on when opening the RC doors. I found the FC module is operating as designed. I tested the door switches and found they are functioning properly. I removed the module and disconnected the harness and waited. Reconnected the harness and it continued to fail. I am ordering the module assembly and office to schedule return service due to the availability of the part. No water leaks observed during service.; ordrng 1 W11470191 (Module)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Austin, Texas 78737

Andrey

Job Details: 02/07/2024

"Arrived on site for dispenser broken, tested unit found ice container has a hole in it. Replaced ice container and tested, unit is now running as designed, job complete."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Austin, Texas 78741

Matthew

Job Details: 02/07/2024

Arrived on site for washer not getting warm water. Upon arrival. Inspected unit and found water. Inlet valve failed. Replace inlet valve and tested. Unit is now functioning properly. Job complete..

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Canyon Lake, Texas 78133

Andrew

Job Details: 02/07/2024

Arrived on site and replaced damaged FC door. It working as designed. Job complete.

We serviced a

JENN-AIR FREEZER

Model JBZFL30IGX00

Near Spicewood, Texas 78669

Luis

Job Details: 02/07/2024

"#6355arrived on site for no ice. No ice in bin,removed bin ran diagnostics icemaker dumped ice,ran harvest test again E2 error code,E2 error isnt on tech sheet or any documentation for this type of icemaker,ran harvest test for a 3rd time passed,ran 4th test E2. Powered unit of from main power switch,replaced icemaker ran harvest test passed ran fill test passed."

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Canyon Lake, Texas 78132

Andrew

Job Details: 02/07/2024

Arrived on site to test unit for excessive shaking. Found tub was sitting against front of cabinet. Balanced tub to sit in center of cabinet. Found belt was loose and slipping. Replaced cam and belt. Unit completed diagnostics with no issues. No leaks detected. Job complete.

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ1

Near Liberty Hill, Texas 78642

Gerry C

Job Details: 02/07/2024

"WFG550S0LZ1 Arrived to inspect heating issue. The customer advised the unit would intermittently not heat and sometimes would preheat, but cool too much. I found the unit having difficulties igniting, and when it did ignite, the flame had a very loud, blow torch sound, denoting an incorrectly set air shutter. Inspection of the air shutter revealed it was all the way open, the setting for high altitude use, and I correctly set the air shutter for optimal combustion at the local altitude. Operational test good, no gas leaks detected during service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Temple, Texas 76504

Tyler

Job Details: 02/07/2024

Arrived on site for refrigerator not making ice. Upon arrival confirmed issue and found ice maker getting proper power but not rotating into a harvest cycle. Replaced ice maker and tested unit. Found no leaks and unit working as designed. Call compl

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Marble Falls, Texas 78654

Lou

Job Details: 02/07/2024

"Arrived on site to inspect washer that wont stop filling. Upon further inspection, the customer advised that the washer would not stop filling and they had to run a drain and spin cycle to get it to drain and the water continued to fill. Customer advised that they turned the water off and unplugged it. I plugged the unit in and turned the water back on and placed the unit in diagnostics showing no error codes. I continued with testing and the units hot water valve failed. I removed and replaced the valve and calibrated the unit and tested and the unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL02

Near Spicewood, Texas 78669

Luis

Job Details: 02/07/2024

Arrived on site. Replaced defective paddles and springs tested dispenser operation unit working as designed.

We serviced a

WHIRLPOOL OVEN

Model WFG505M0BS3

Near Austin, Texas 78748

Leonardo

Job Details: 02/07/2024

Arrived on site to test unit for oven not igniting. Test unit and found bad board. Replaced board test unit and glow igniter not getting hot enough to open valve. Will order new igniter. ; ordrng 1 W11176464 (Igniter)

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Austin, Texas 78722

Scott

Job Details: 02/07/2024

Arrived on site for leaking washer . Ran diagnostics. Couldnt duplicate leaksing . Did fill washer 3/4 full. While draining the drain stand kept fill to over flow . Took multiple starts and stops to drain washer . Any leakage is due to poor draining . Advised landlord that plumbing is to blame . Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Bastrop, Texas 78602

Matthew

Job Details: 02/07/2024

Arrived on site for sealed system repair. Replaced compressor. Pulled vacuum and charge per spec . Ran unit and unit is functioning properly. Notified customer to give at least 24 hours to equalize temperatures. Job complete.

We serviced a

MAYTAG DRYER

Model MED7230HW1

Near New Braunfels, Texas 78132

Andrew

Job Details: 02/07/2024

Arrived on site to test unit for not starting. Found belt was broken. Replaced belt( 661570V ) from truck stock. Unit now working as designed. Advised customer to ventilation leading to exterior cleared. Job complete.

We serviced a

AMANA DRYER

Model NED4655EW1

Near Buda, Texas 78610

Joe Z

Job Details: 02/07/2024

"Arrived on site for unit not powering on, upon arrival,test polarity and is good. Test fuse and heating circuit and all components passed. Replaced push to start switch and timer and same issue. Techline is not available after hours. Ordering motor and harness. Office to reschedule ; ordrng 1 WPW10450286 (Harness) and 1 279827 (Motor)"

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW3

Near Leander, Texas 78641

Wesley

Job Details: 02/07/2024

"Arrived onsite and found capacitor dislodged and wiring damaged. Replaced capacitor and Ordering wiring harness, shield and belt and cam to complete repairs. ; ordrng 1 W11448788 (Lower harness) and 1 W10721967 (Cam) and 1 WPW10427633 (Shield) and 1 W11239857 (Belt)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Georgetown, Texas 78633

Sterling

Job Details: 02/07/2024

On arrival verified complaint f9e1 and no drain. Found drain pump is no longer pumping and just hums. Replaced the drain pump and checked for leaks no leaks. Ran diag test and unit now drains. All OperTional tests are good. Job complete no leaks detected during service.

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW05

Near Granite Shoals, Texas 78654

Lou

Job Details: 02/07/2024

"Arrived on site to inspect upright freezer no cool. I removed the evap cover and inspected the frost pattern and there was none. Frost was built up at the cap tube. Per previous techs diagnosis, I evacuated the system and heated the cap tube at the evaporator and removed the cap tube. I cleared the system using Nitrogen and then re-brazed the cap tube to the evaporator and removed and replaced the UV dye drier and performed a push pull test and found the suction/push good. I vacuumed the system for 25-30 mins and then installed 50g of R600 refrigerant and tested the unit. I found the frost pattern good on the evaporator and the unit beginning to cool. I reassembled the evap cover and the back cover and advised the customer of my findings and repairs. No water connections to the unit, job completed."

We serviced a

WHIRLPOOL COOKTOP

Model WCE77US0HB01

Near Leander, Texas 78641

Wesley

Job Details: 02/07/2024

Arrived onsite and found unit operating with failed connection at the switch to the left rear burner. Gained access to and corrected wiring dislodged during factory assembly. All checks good. Unit is now operating as designed.

We serviced a

KITCHENAID FREEZER

Model KRFF507HPS03

Near Temple, Texas 76502

Tyler

Job Details: 02/07/2024

Arrived on site for refrigerator not coo.inf. Upon arrival found y split on uv drier had cracked and leaking dye out. Replaced drier and pulled vac. Recharged system with 56g of r600 and found no signs of new leaks or dye. Informed customer to give unit 24 hrs to stabilize temps. Call complete

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Austin, Texas 78702

Kimo

Job Details: 02/07/2024

Arrived onsite for a DW that is leaking form the bottom. Upon arrival I ran the unit and monitored the unit and found that the was a small leaking at the inlet valve I tightened up the fitting and continued to run the unit and found unit operating as designed

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS03

Near Austin, Texas 78717

Miguel

Job Details: 02/07/2024

"Arrived on site for microwave not working, found relay would not close, showing f1e6. Replaced control and magnetron, unit ran for about 30 seconds then showed f1e6 again, Will need inverter. Office will call to schedule, ; ordrng 1 W10217711 (Inverter)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Austin, Texas 78723

Kimo

Job Details: 02/07/2024

Arrived onsite for a DW that is leaking. Upon inspection I doubt that the water inlet valve cracked. I replaced it and found that the leaks was gone. I did notice that the DW door would not close properly but I couldnt correct it without causing damage to the Surrounding cabinet. I advised the customer to have someone come out and adjust the cabinet/DW to have full function of the unit

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Georgetown, Texas 78626

Gerry C

Job Details: 02/07/2024

"WTW4855HW3 Arrived to install previously diagnosed and ordered parts. I moved and replaced the basket and suspension, recalibrated and tested. The unit operated as designed, no leaks observed during service."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Leander, Texas 78641

Miguel

Job Details: 02/07/2024

"Arrived on site for dishwasher door falling. Found door was working as designed, removed from counter, replaced friction pads as precaution, verified operation. Call complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Austin, Texas 78750

Paul

Job Details: 02/07/2024

"Arrived onsite for a refrigerator that still has not made ice. I found the icemaker turned off when I arrived and the customer stated they havent messed with the photo eye. I ran all the test. The icemaker had no error codes, the unit would go thru a harvest and it filled this time. The ice fan and bin thermistor checks good. I did find one connector not fully seated and fixed that. I can find no reason the unit wasnt making ice other than it was in the off position. I will check back in with the customer later today. Call complete."

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Austin, Texas 78735

Joe Z

Job Details: 02/07/2024

"Arrived on site for tripping breaker, upon arrival, ran diagnostics and there are no saved error codes. Test polarity and is good. Unit is plugged into dedicated circuit and on a Seimens AFCI breaker. test unit by running 2 drain and spin cycles and 2 complete quick cycles and cannot duplicates tripping breaker. Customer states that it is intermittent but has been happening more often. Customer has operated unit on a different circuit and unit operates correctly. Cannot get unit to duplicate issues. Job complete"

We serviced a

JENN-AIR REFRIGERATOR

Model JBSFS42NMX00

Near Austin, Texas 78738

Luis

Job Details: 02/07/2024

Arrived on site. Diagnosed defective bottom grilles replaced grilles ; O-emld tckt

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near McGregor, Texas 76657

Jonathan M

Job Details: 02/07/2024

"Arrived on site for a washing machine. That is not completing cycles. Inspected unit and work area. I ran the unit three diagnostics and found an F7 E3 (basket engaged during agitation) error code. I tested the unit and confirmed that the shifter was not completely shifting the cam all the way into agitation. I went ahead and replaced the actuator, cam, and belt and tested the unit. The unit began to work and operate as designed. Call complete."

We serviced a

WHIRLPOOL RANGE

Model WFE550S0LZ2

Near New Braunfels, Texas 78130

Andrew

Job Details: 02/07/2024

Arrived on site to test unit for LF and RF burners not heating properly. Found infinite switches were not turning burners on. Found when set to high and then adjusting they would turn on momentarily but not cycle. Replaced faulty infinite switches. Unit now working as designed. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHM00

Near Austin, Texas 78737

Andrey

Job Details: 02/07/2024

"Arrived on site to install previously diagnosed ice door and UI control kit. Installed parts and test unit, unit is now running as designed, job complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS05

Near Del Valle, Texas 78617

Matthew

Job Details: 02/07/2024

Arrived on site for unit not dispensing water and not making ice. Upon arrival inspected unit and found frozen water reservoir tank. Inspected and found gaps between tower and Styrofoam insulation causing reservoir to freeze. Used sealer to fill the gaps between the insulation and thawed line. Ran dispenser test and icemaker failed test and unit is now functioning properly. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM03

Near New Braunfels, Texas 78132

Andrew

Job Details: 02/07/2024

Arrived on site and replaced compressor and precooler. Charged system to 140psi with nitrogen and used bubble solution to test for any leaks at all potential leak points. Found no signs of any leaks. Vacuumed system and charged to specs with 5.5oz or r134a. Unit now working as designed. Job complete.

We serviced a

MAYTAG WASHER

Model MVW6200KW3

Near Liberty Hill, Texas 78642

Miguel

Job Details: 02/07/2024

"Arrived on site for washer not spinning, clothes still wet. Customer had blanket still wet on washer. Advised customer on proper set up for blankets, ran diagnostics and all components passed. Found f0e9. Replaced drain pump as precaution. Verified operation. Call complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near New Braunfels, Texas 78132

Andrew

Job Details: 02/07/2024

Arrived on site to test unit for not washing and drying properly. Found error f1e1(acu failure). Replaced control and completed diagnostics with no issues. No leaks detected. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ2

Near Andice, Texas 78628

Miguel

Job Details: 02/07/2024

Arrived onsite for dishwasher noisy. Water was off. Turned on and Ran diagnostics . All components working properly. Normal noise. Found unit is loud because the front insulation and panels are missing. New build. Empty house. Office will schedule. ; ordrng 1 W11545318 (Panel) and 1 W11573704 (Shield) and 1 W11579528 (Toe panel) and 2 W11551775 (Screw)s and 1 W11573700 (Sheild)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Hutto, Texas 78634

Maurice R

Job Details: 02/07/2024

"Arrived onsite for dishwasher leaking. On inspection found the spray arm setting on the pump screen that popped up. I locked the screen in to place. There is a good chance that the arm was stuck in 1 position and spraying water on to the door. I pulled door panel to look in see if water was running down the inside of the door, there was no water marks on the door. When I was taking the door panel off the unit the door latch holder just crumbled into pieces. Ordering a ui panel, then in the door would not stay up so ordering friction sleeves. Office to reschedule when door panel arrives. The door has rust all long the bottom.; ordrng 1 W11613564 (Ui panel) and 1 W11613486 (Door panel) and 2 WP8268961 (Friction sleeves)s"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Liberty Hill, Texas 78642

Gerry C

Job Details: 02/07/2024

WDT710PAHZ1 Arrived to inspect error and non-operation. I found the control and UI will need to both be replaced and am ordering the housing to prevent moisture incursion into the controls. No leaks observed during service. ; ordrng 1 W11402115 (UI) and 1 W11116422 (Panel-CNTRL)

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Horseshoe Bay, Texas 78657

Lou

Job Details: 02/07/2024

"Arrived on site to inspect washer not spinning. Upon further inspection, I found the lid strike and lid latch damaged. Removed and replaced the strike and latch and tested the unit. I found the unit lid would not lock. I tested the control and found the TR2 relay burnt (photo). I removed and replaced the control and calibrated the unit. Retested in diagnostics and the unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL WASHER

Model WFW5090JW0

Near Austin, Texas 78702

Matthew

Job Details: 02/07/2024

Arrived on site to replace faulty control board. Replaced and tested. Did find that unit is having oversights issues as well. Notified customer about detergent use. Excess suds can also cause the drain pump to run for an extended period of time. Recommended flushing out the excess sides as well as running a clean washer cycle. Job complete.

We serviced a

KITCHENAID RANGE

Model KFDC506JSS01

Near Austin, Texas 78737

Andrey

Job Details: 02/07/2024

"Arrived on site to test unit for oven not turning off. Customer stated that it will preheat and run at set temperature but when they try to turn it off the element would continue heating. Preheated unit to 300? and turned unit off, watched unit cool off to room temps with no issues. Called safety to document my findings. Unit is running as designed, job complete."

We serviced a

UNKNOWN COMPACTOR

Model KUCS03FTPA0

Near Austin, Texas 78738

Leonardo

Job Details: 02/07/2024

Arrived on site to test unit for unit not working correctly. Test unit and found door latch was not on correctly not letting unit close correctly. Secured latch test unit and unit test good job complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near Dripping Springs, Texas 78620

Andrey

Job Details: 02/07/2024

"Arrived on site to test unit for not turning on, customer stated DW powers on but does not advance through the cycle. Tested unit found F7E2 error codewash motor failure. Replaced motor assembly and tested unit. No error codes detected, no leaks detected, unit is running as designed, job complete."

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Austin, Texas 78747

Scott

Job Details: 02/07/2024

"Arrived on site for dryer not starting . No error codes found . Heard relays clicking loudly on control . Getting voltage to control ,no voltage to motor . Replaced conrtol . Unit is operating normally. Job completed"

We serviced a

KITCHENAID RANGE

Model KFDC506JMH01

Near Austin, Texas 78756

Kimo

Job Details: 02/07/2024

Arrived onsite for a range with a cracked grate D. Upon arrival I found this to be true (see photos) and I replaced it and tested the unit and found unit operating as designed

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Lago Vista, Texas 78645

Wesley

Job Details: 02/07/2024

Arrived onsite and found external duct leaking air and causing slippery condensation on the tile. Repaired duct. Unit is now operating as designed. Provided customer instruct on design and repair.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Andice, Texas 78628

Wesley

Job Details: 02/07/2024

Arrived onsite and repaired unit by replacing the console. Unit is now operating as designed. All checks good. Advised customer on repair.

We serviced a

KITCHENAID OVEN

Model KFDC500JSS01

Near Austin, Texas 78702

Kimo

Job Details: 02/07/2024

Arrived onsite to work on a range. Upon arrival we found that the power was out in the neighborhood and could not service the unit office to reschedule ; O-emld tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Georgetown, Texas 78633

Sterling

Job Details: 02/07/2024

"On arrival verified complaint of ice dripping. Ice in bucket is frozen up. Ice maker is overflowing with water. Found valve is not fully sealing causing over fill of ice maker, replaced water valve in ceiling and operational test is now good. Job complete no leaks detected during service."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADM3

Near Dripping Springs, Texas 78620

Andrey

Job Details: 02/07/2024

"Arrived on site to inspect broken heating element, inspected unit found heating element broken in 2. Replaced heater and tested, unit is now running as designed, no leaks detected, job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM09

Near Austin, Texas 78758

Kimo

Job Details: 02/07/2024

Arrived onsite for a refrigerator that is making a rattling noise. Upon arrival The unit was not making noise. I pushed in the unit and found that the unit was not leveled and it started making the noise I shimmed the unit so that the unit was leveled and the noise was gone. Unit operating as designed

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Georgetown, Texas 78633

Sterling

Job Details: 02/07/2024

"On arrival verified complaint of no buzzer. Replaced Ui and harness. Ran test and unit is still not making sound and doing the same as it was previously. Ran quick cycle to confirm and found unit shut off completely during cycle way early. Ran diag check and found error code F7E8 for motor over heating. Ordering motor and harness. Will replace stator, rotor, and ACU on return. Spoke to TL Drew 7738329640 documented new findings. Rescheduled for 2/14; ordrng 1 W11354541 (Stator) and 1 W11314361 (Rotor)"

We serviced a

KITCHENAID FREEZER

Model KRFC300ESS07

Near Spicewood, Texas 78669

Luis

Job Details: 02/07/2024

"Arrived on site for a defective compressor. Removed defective compressor,installed a new compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Georgetown, Texas 78633

Sterling

Job Details: 02/07/2024

On arrival verified complaint of not heating correctly at higher temps. Set at 425. Found temps were at 425 398. 423 400 426 399. Recalibrated unit and OperTional test is good. Microwave door is working at this time. Unable to replicate a failure of light not shutting off. Called TL to document and see if there is a possible known issue. Rob 7738424511. No issues are known for this unit. Per WP unit is working as designed at this time. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Temple, Texas 76502

Tyler

Job Details: 02/07/2024

Arrived on site for washer not completing cycles. Upon arrival confirmed issue and found f9e1 in diagnostics. Found harness broken and repaired it. Also found cap and actuator both broken from mid cycle stoppingo quickly from water weight and replaced them. Retested unit and found no leaks and unit working as designed. Call complete

We serviced a

WHIRLPOOL OVEN

Model WFG975H0HZ2

Near Manor, Texas 78653

Maurice R

Job Details: 02/07/2024

Arrived onsite for gas leak on range. On inspection when I first turn the oven on I could smell the gas. I closed the shutter on the gas regulator to 1/3 opening. I then turn the oven on again and did not smell the gas when it ignite. Did this several times since the customer said that they do not smell the gas all the time. There was no gas leak detected during service. SR 7738426179

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US6HS05

Near Leander, Texas 78641

Miguel

Job Details: 02/07/2024

"Arrived on site for middle burner on cooktop turning off, Confirmed burner turns off when switching from main burner to simmer. Replaced middle burner control valve. Verified operation. Call complete."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS6

Near Killeen, Texas 76549

Jonathan M

Job Details: 02/07/2024

"Put on site for a microwave that is sparking inside of the microwave. Inspected unit and work area. The customer showed me what was happening in immediately. The sparks would be coming out of the turntable motor area. Found massive arcing marks inside on the bottom underneath the turntable motor. I checked underneath the turntable motor and did not find any grounding of wiring or burning underneath the turntable motor itself. I did advise the customer that the turntable motor and the support would need to be replaced, but that with the arcing from the motor, it could cause hotspots of radiation inside of a microwave. I called Whirlpool Safety team and spoke to Elva Marie Sr# 7738362996. She advised that the customer can proceed with repair outside of warranty, but that they would not cover the repair due to the unit being over two years out of warranty. The customer had stated that she did not want to pay for the repair out-of-pocket and if whirlpool not cover the repair, she would just buy a new microwave. Call complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Bastrop, Texas 78602

Matthew

Job Details: 02/07/2024

Arrived on site for unit giving error code F8E4 float switch error. Inspected unit and found filter not seated properly causing interference with the lower spring arm and it not able to rotate freely . Secured filter and ensure the spray arm was working properly. The customer State of the Union with error after about 20 minutes of running. Allowed needed to run over 25 minutes and did not have any issues. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Harker Heights, Texas 76548

Tyler

Job Details: 02/07/2024

Arrived on site for washer not dispensing fabric softener. Upon arrival confirmed failure and found valves failing to open correctly. Also found dispenser leaking when water was allowed in during tests. Replaced valves and dispenser then retested unit. Found no leaks and washer working as designed. Call complete

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Uhland, Texas 78640

Leonardo

Job Details: 02/07/2024

Arrived on site to replace console. Replaced Console test unit and unit test good job complete.

We serviced a

KITCHENAID OVEN

Model KODE500ESS21

Near Andice, Texas 78628

Gerry C

Job Details: 02/07/2024

KODE500ESS21 Arrived to inspect broken door. I found the outer glass had been damaged and I removed and replaced and tested. The issue was resolved and the door operated as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Georgetown, Texas 78626

Sterling

Job Details: 02/07/2024

On arrival verified complaint of noise. Customer states it makes a racket and also broke the drain pan it sits in. Visual inspection of the basket shows not fully punched. Checked gearcase and belt visual all looks good. Ran diag test on spin no noise but some shaking. On agitate no noise. Recommend suspension rods and basket. Basket W11172199; ordrng 1 W11172199 (Basket)

We serviced a

WHIRLPOOL DRYER

Model WGD4850HW2

Near Georgetown, Texas 78626

Maurice R

Job Details: 02/07/2024

Arrived onsite for dryer nor drying. On inspection found no air flow in the unit and it would not heat up. I pulled the vent hose off the unit and the dryer started to heat. Checked the air flow with air flow meter and it none when hooked to the dryer vent. Informed the customer that he has a restriction in the vent pipe. He is going to contact the builder. No gas leaks detected during service.

We serviced a

WHIRLPOOL FREEZER

Model GAFZ30FDGB04

Near McGregor, Texas 76657

Jonathan M

Job Details: 02/07/2024

Arrived on site for a freezer that is not cooling. Inspected unit and work area. I plugged unit in and found the fans running but the compressor not running. Checked voltage to the inverter box and found 124 V. Ahead and replace the inverter box and still did not get the machine to attempt to run the compressor. Ordering the control and all sealed system components for repair. The office will need to get authorization as well as contact the customer about a return date due to limited parts availability and an out of stock and PSP item. Please schedule service for at least two hours.; ordrng 1 W11580520 (Control) and 1 W11578208 (Compressor) and 1 WPW10143759 (Drier) and 1 W11506635 (Access valve)

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Austin, Texas 78754

Wesley

Job Details: 02/06/2024

Arrived onsite for noise complaint and found everything running properly at time of service but shifter fault error code. Replaced shifter and belt. Unit is now operating as designed.

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Belton, Texas 76513

Jonathan M

Job Details: 02/06/2024

Arrived on site for a washing machine that wont fill with water. Inspected unit and work area. The customer advised the unit will start but will only go about two minutes before she saying the cycle is complete and I never filled with water. I tested the unit and confirmed that the unit would not spin and what caused this machine to short cycle. Check underneath and found the slider broken. I replaced the slider and tested unit. Unit begin to work and operate as designed. Call complete.

We serviced a

AMANA DISHWASHER

Model ADB1400AMS1

Near Fort Cavazos, Texas 76544

Jonathan M

Job Details: 02/06/2024

"Arrived on site for a dishwasher that is making a grinding noise. Inspected unit and work area. The customer advise. The unit will run fine for the first half the wash cycle and then they will make the noise. I ran the unit through diagnostics and found no stored error codes. I ran the unit through two diagnostic cycles and could not get the machine to replicate any abnormal noises. I did advise the customer that he did have a few things that were impeding the spray arms, and that couldve been causing an abnormal rubbing and grinding sound. Other than that, I did tell him that there was nothing I could fine within the dishwasher that would be causing this issue. The unit is working and operating as designed. Call complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ2

Near Temple, Texas 76502

Jonathan M

Job Details: 02/06/2024

Arrived on site for a dishwasher that is not washing dishes. Inspected unit and work area. I did confirm the customers complaint and ran the unit through diagnostics. I found an F4 E3 (wash motor failure) error code. Around the unit through an auto test and confirm that the wash motor would not recirculate the water. I replaced the wash motor assembly and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

JENN-AIR RANGE

Model JDRP436HM01

Near Canyon Lake, Texas 78132

Leonardo

Job Details: 02/06/2024

Arrived on site to replace hinges. Replaced both hinges test unit and unit test good. Job complete.

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WHIRLPOOL RANGE

Model WFG505M0MS0

Near Pflugerville, Texas 78660

Matthew

Job Details: 02/06/2024

Arrived onsite for unit door glass falling off. Upon arrival inspected unit. Found lower right and left bracket loose allowing glass panel to slip off. Secured and tightened brackets. Unit is now functioning properly. Job completed

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MAYTAG WASHER

Model MVW7230HC1

Near Seguin, Texas 78155

Andrey

Job Details: 02/06/2024

"Arrived on site to test unit for leak, tested unit found water valve cracked. Replaced water valve and tested, unit is running as designed, no leaks detected, job complete."

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Georgetown, Texas 78626

Sterling

Job Details: 02/06/2024

"On arrival verified complaint of unit not spinning correctly, shaking, and property damage. Visual inspections shows wall damaged and inner tub is not fully punched. Checked suspensions and found they are good. Tub is hanging in correct position. Called TL Chris 7738411303 to document property damage for customer. Pics attached in quick pics. Corner of unit seems to have smacked into the wall causing damage. Unit will need inner basket replaced. Ordering inner basket W11172199. Office to reschedule.; ordrng 1 W11172199 (Inner basket)"

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WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Jarrell, Texas 76537

Sterling

Job Details: 02/06/2024

"On arrival verified complaint of not spraying water. Found spray arms damaged and clogged. Replaced. Still doesnt spin but does get some water to spray arms. Found sump isnt pushing enough water. Replaced sump assy and ran test cycle again, all operational tests are good. Job complete no leaks detected during service."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS10

Near Cedar Park, Texas 78613

Maurice R

Job Details: 02/06/2024

"Arrived onsite for MW not heating. On inspection there was not heat. I checked the cap, diode and magnetron. The magnetron was bad. Replaced the cap, diode and magnetron. The unit is operating as designed now, heated cup of water to 197?."

We serviced a

WHIRLPOOL DRYER

Model wed5620hw2

Near Manor, Texas 78653

Joe Z

Job Details: 02/06/2024

Arrived on site for drum out of balance. Found rear drum seal was not in correct position. Reinstalled rear drum seal. Test unit and is operating as designed. Job complete

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WHIRLPOOL DISHWASHER

Model wdf331pahs1

Near Manor, Texas 78653

Joe Z

Job Details: 02/06/2024

"Arrived on site for detergent dispenser door not staying closed. Upon arrival, inspected unit and found dispenser door has failed. Need to replace dispenser. Replaced dispenser. Ran diagnostics and there are no saved error codes. Ran automatic test cycle and observed dispenser door is operating. Unit is operating as designed. No leaks present at this time. Job complete"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Hutto, Texas 78634

Kimo

Job Details: 02/06/2024

Arrived onsite for a dryer that is not heating. Upon arrival I I ran a airflow test and found that the unit had no flowing. I checked the exhaust tube and found that it was kinked. And on the inside it was full of lint I couldnt both of these and checked the high limit thermistor and found that it was blown. I replaced it and tested the unit and found unit operating as designed. I advised the customer to clean the ducts in the home

We serviced a

WHIRLPOOL DISHWASHER

Model WDF550SAHS0

Near Austin, Texas 78754

Wesley

Job Details: 02/06/2024

Arrived onsite for unit dishwasher not functioning and found control glitching panel issues and no water. Reset and turned water on to the unit. All checks good. Unit is now operating as designed.

We serviced a

WHIRLPOOL OVEN

Model WFE320M0JS4

Near Austin, Texas 78753

Wesley

Job Details: 02/06/2024

Arrived onsite for a dented drawer panel. and repaired the unit by replacing the drawer panel. All checks good.

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Austin, Texas 78753

Wesley

Job Details: 02/06/2024

Arrived onsite for leaking washer. Tested washer and all connections. Unable to detect evidence of or replicate a leak. All checks good.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Austin, Texas 78748

Scott

Job Details: 02/06/2024

Arrived on site for washer not locking . Found latch failed . Replaced latch still no locking . Replaced control and still not latching . Found new latch defective . Also found hot water supply line leaking at collar . Told maintenance worker line needs to replaced . Reordering latch . Call to set return ; ordrng 1 W11307244 (Latch) and 1 W11170319 (Control) and 1 W10919003 (Pump) and 1 W11652038 (Lower harnes)

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Austin, Texas 78717

Gerry C

Job Details: 02/06/2024

WED4850HW0 Arrived to inspect non-operation. The tenant advised the unit had stopped running mid-cycle and then resumed after some time on its own. Inspection revealed the neutral contact within the motor assembly was loose and I adjusted to prevent further issues. Operational test good.

We serviced a

AMANA RANGE

Model ACR4303MFB7

Near San Marcos, Texas 78666

Leonardo

Job Details: 02/06/2024

Arrived on site to test unit for no power. Walked up to the unit and customer said everything was working because they gave him a new one. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Georgetown, Texas 78628

Lou

Job Details: 02/06/2024

"Arrived on site to inspect washer error code. Upon further inspection, I found the unit stacked and I placed the unit in diagnostics showing error code F6E3-ACU not hearing MCU. Cleared the code and continued with testing. I found that the hot water valve at the wall was not turned on and the unit failed to spin. I, along with maintenance staff, unstacked the dryer from the washer and I removed the top panel and tested the motor and found it within ohms range. I removed and replaced the main control (ACU) and retested and unit is operating as designed. Maintenance staff assisted in restocking the units and I placed the units back in their space and retested. Unit continues to operate as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL RANGE

Model WFE550S0LZ2

Near Leander, Texas 78641

Miguel

Job Details: 02/06/2024

Arrived on site for range not having any power. Confirmed no power at outlet. Found breaker was tripped. Reset breaker. Verified proper operation of all top burners. Ran all components in oven and everything is working properly. Nothing pulls 40 amps to trip breaker. Advised weak breaker

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Pflugerville, Texas 78660

Matthew

Job Details: 02/06/2024

"Arrived on site for a customer needing to know how to properly load dishes, detergent, and how old to routinely maintain filter. Explain to customer proper use in care. Unit is functioning properly. Job completed"

We serviced a

WHIRLPOOL DRYER

Model WGD4850HW1

Near Hutto, Texas 78634

Kimo

Job Details: 02/06/2024

Arrived onsite for a dryer with long dry times. Upon arrival I ran the unit and found that it is heating and tumbling. I performed and airflow test and found that the unit had no flow. Removed the exhaust tube and checked the exhaust tube and found it cleared. I ran a airflow test again and found that the unit had good flow with the tube disconnected. Which means theres a restriction in the duct in the home. Customer will need a cleaning company to check/clear and restrictions in the ducts

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Georgetown, Texas 78633

Miguel

Job Details: 02/06/2024

"Arrived on site for dishes not drying and sometimes the soap dispenser not opening. Found no error codes stored. Ran diagnostics. Confirmed water , wash pump heater pulls 6-7 amps, all components working. Replaced dispenser in case it is leaking or getting stuck. Advised customer for proper drying rinse aid must be used. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Austin, Texas 78753

Wesley

Job Details: 02/06/2024

Arrived onsite and replaced dented freezer door with new. All checks good.

We serviced a

AMANA REFRIGERATOR

Model ART308FFDM10

Near Georgetown, Texas 78626

Lou

Job Details: 02/06/2024

"Arrived on site to inspect refrigerator light not working. Upon further inspection, I found the RC door switch was broken. I removed and replaced the switch and tested and unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near Pflugerville, Texas 78660

Matthew

Job Details: 02/06/2024

"Arrived onsite for gas leak. Upon arrival customer stated there is no leak. The issue is the unit is emitting carbon monoxide. Customer was told by gas company that levels were high but couldnt explain what a proper level is. Disassembled unit and ran cooktop, broil and bake. Recorded ideal blue flame on all burners. No indication of distorted, colored or elongated flame. No indication of bad burn. Unit is functioning properly. Contacted safety with findings. SR#7738348633"

We serviced a

MAYTAG DRYER

Model MED6630HW1

Near Georgetown, Texas 78633

Lou

Job Details: 02/06/2024

"Arrived on site to inspect dryer not drying clothing. Upon further inspection, I tested the airflow to the unit with my vent test kit and the unit passed (photo). I tested the unit on timed dry with high heat and the element failed to come on. I disassembled,bled the unit and removed the element to find the coil was broken. Also found lint inside the unit (before photo). I replaced the element and cleaned the roller axles and tension pulley axle and found the drive belt is beginning to badly fray. Using a belt from my van stock from a dryer repair kit (661570V-belt/repair kit-4392067), I replaced the old belt and vacuumed the lint from the unit (after photo) and reassembled the unit. Retested and the unit is operating as designed. No lint observed at the end of service, job completed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Seguin, Texas 78155

Andrey

Job Details: 02/06/2024

"Arrived on site to test unit for not cleaning, customer stated dishes were coming out dirty. Inspected unit found wash motor not engaging. Replaced sump assembly, tested unit, unit is now running as designed, no leaks detected, job complete."

We serviced a

JENN-AIR DISHWASHER

Model JDPSS246LL0

Near New Braunfels, Texas 78132

Leonardo

Job Details: 02/06/2024

Arrived on site to test unit for no power. Test unit and unit getting correct voltage. Test fuse at harness and found bad connection. Replaced harness test unit and unit test good job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Liberty Hill, Texas 78642

Miguel

Job Details: 02/06/2024

"Arrived on site for refrigerator not cooling. Cold in freezer but not refrigerator. Ran diagnostics and found evaporator fan has failed. Not moving cold air around unit. Removed evaporator cover, replaced fan motor. Verified operation. Call complete."

We serviced a

MAYTAG RANGE

Model MGS8800PZ0

Near Kyle, Texas 78640

Leonardo

Job Details: 02/06/2024

Arrived on site to replace blower. Customer advised that they were just concerned for unit not Getting to temp. Unit about 10-15? off. Showed customer how to calibrate the unit job complete