Near Georgetown, TX 78633
Jonathan S
Job Details: 01/29/2021
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived on site for refrigerator FC and top RC LED lights not working. Inspected unit and work area. Removed freezer light and jumped circuit. Found failed freezer light. Removed light and installed new. Found all lights working. Spoke with customer on user care guide. Job completed.
Near Cedar Park, TX 78613
Tommy
Job Details: 01/29/2021
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived onsite for unit ice maker not making ice. Found unit ice maker operating but not receiving water. Found unit fill line frozen as door heater wire was not operating. Ordering new door. Steamed out unit fill line for temporary function in ice maker. Office to reschedule after authorization and due to part availability.; ordrng 1 LW11026425 (Door), states that autho needed"
Near Manchaca, TX 78652
Kevin
Job Details: 01/29/2021
DRYER WHIRLPOOL WED4815EW1 "Arrived on site and replaced motor and start switch diagnose on previous visit after replacement dryer will still not start without holding the start button down for 10 seconds. Checked incoming power again on L1 and found that wind start button is pressed voltage drops to 40 V before slowly increasing back up to 120 V. Spoke with tech line and an electrician will be needed to correct the issue. Something is wrong with incoming power from the home, job complete"
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 01/29/2021
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site for refrigerator having frost on RC evaporator. Inspected unit and work area. Found drain pan bowled and causing the right side of evaporator to frost up. Performed diagnostics mode and tested RC thermistor and found passed. Tested RC evaporator fan motor and found running. Found failure is due to drain pan being bowed. Will need to add shims to drain pan and thaw out bottom of drain pan. Removed ice buildup from bottom of drain pan and add shims to correct bow. Tested water flow in drain pan and found working. All tested good, no water leaks detected.
Near Austin, TX 78753
Wesley
Job Details: 01/29/2021
WASHER WHIRLPOOL WTW5000DW3 Arrived onsite and found unit with no error codes and no oil leak and off balance with tub off to one side. Did notice unit having trouble shifting consistently. Replaced shifter and balanced unit. Calibrated. All checks good.
Near Georgetown, TX 78633
James
Job Details: 01/29/2021
FREEZER FRIGIDAIRE FKFH21F7HWD Arrived on site and tested operation. Found freezer door has ice build up on it at top. Tested seals and found door is sealing well but the gasket was not very tight. Found several loose screws around inner door causing gasket to leak air. Tightened all screws and tested seal again. Door sealing properly and unit tests good. Job complete
Near Belton, TX 76513
Tyler
Job Details: 01/29/2021
REFRIGERATOR KITCHENAID KRFC704FSS00 Arrived on site for refrigerator needing previously diagnosed parts. Upon arrival I installed recommended parts from wp techline. I then reassembled unit to very full functionality. Unit is working as designed at moment. Unit was unplugged upon arrival so I informed customer it would take 24 hrs for temps to stablize. Office to contact customer in 2 weeks to verify unit hasn’t stopped cooling again.call complete
Near Paige, TX 78659
Paul
Job Details: 01/29/2021
REFRIGERATOR KITCHENAID n/a Arrived onsite for a refrigerator not cooling again in either compartment. I found the evaporator with a good frost pattern but the evaporator fan wasnt running again. I checked voltage at the fan motor and dad no voltage at the coil but it had 11.5VDC on the return which should only show voltage if the fan is running. I also found the resistance on the fan motor about 150 ohms higher than the recommended high reading. The control will need the be replaced and the fan motor will need to be replaced again at the same time. . Ordering CNTRL-ELEC and evaporator motor. Office to RS.; ordrng 1 W10823805 (CNTRL-ELEC) and 1 8201589 (Motor-evap)
Near Austin, TX 78748
Kevin
Job Details: 01/29/2021
WASHER MAYTAG MVWX655DW1 "Arrived on site and inspected washer and found no saved error codes, ran a calibration cycle an automatic test cycle, and all functions are operating properly.
Near Austin, TX 78748
Richard
Job Details: 01/29/2021
DRYER MAYTAG MEDX655DW1 Arrived onsite for the dryer not turning on. During testing found that the thermal fuse was no good . Replaced fuse and dryer tested good. The reason why the fuse blew was because of restricted air flow. Advised customer to have someone clean out the vent tube in the wall.
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 01/29/2021
DISHWASHER WHIRLPOOL KDTM404KPS0 Arrived on site to install previously diagnosed parts. Removed vent fan and installed new vent fan. Removed control and installed new control. Ran through diagnostics and dishwasher running as designed. No leaks detected. Job completed.
Near Austin, TX 78703
Jacob
Job Details: 01/29/2021
REFRIGERATOR WHIRLPOOL WRS325FDAM01 Arrived onsite for unit making a noise. Looked at unit. Found that the filter housing was the issue and that the water filter was stuck inside the housing. House maintenance was with me checking the unit. Said they had parts already on order for them to do the job. No leaks at this time. Job complete.
Near Pflugerville, TX 78660
Kayman
Job Details: 01/29/2021
WASHER AMANA NTW4516FW3 Arrived onsite to install previously diagnosed parts. The cam that was ordered was incorrect. I installed a cam from my van and tested the unit. The unit makes a terrible screeching or rumble noise while in spin. I noticed presence of gearcase oil on the inner walls and the shifter under the unit. I am ordering a Gear case (W11454741) splutch (W10721967) shifter (W10913953) drive motor just Incase (W10890624). For repair. Office to R/S due to part availability. ; ordrng 1 W11454741 (Gear case) and 1 W10721967 (Splutch) and 1 W10913953 (Shifter) and 1 W10890624 (Drive motor)
Near Pflugerville, TX 78660
Kayman
Job Details: 01/29/2021
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived onsite for wall oven combo with non responsive screen. Upon inspection I found the screen frozen and the unit not connected to WiFi. I assisted the customer in getting connected. She brought to my attention a delay in the microwave fan when using the microwave. I confirmed that there is a abnormal 40 sec delay in the microwave fan when heating. The fan should turn on when it begins to heat. I am ordering the micro control (W11325603) microwave fan (W11344874) returning with the main control just in case. Office to R/S due to part availability. ; ordrng 1 W11325603 (Micro control) and 1 W11344874 (Fan motor)
Near Andice, TX 78628
Jonathan S
Job Details: 01/29/2021
MICROWAVE WHIRLPOOL WMH31017HS6 "Arrived on site for microwave making abnormal noises. Inspected unit and work area. Found exhaust vent removed. Tested microwave heating cycle and found exhaust fan not coming on. Tested exhaust fan and found making abnormal noise. Inspected fan and found piece of venting material stuck in fan and not allowing fan to run at cooling speed. Removed item and inspected fan for possible damages, fan was intact. Tested heating operation and found fan now running. All tested good."
Near Georgetown, TX 78628
James
Job Details: 01/29/2021
WASHER WHIRLPOOL LSR5233EQ2 Arrived on site and tested operation. Inspected unit for leaks by filling basket with water. No leaks found from tub or hoses. Drained water and found water backing up in the wall drain. Instructed customer that the pipe will need to be cleared by plumber to stop water leak issue as the water is backing up out of the drain pipe and running down onto floor. Unit tests good. Job complete
Near Spicewood, TX 78669
Brandon
Job Details: 01/29/2021
ICE MACHINE KITCHENAID KUIX505ESS1 "Arrived on site to replace failed recirculating pump, after replacing, unit tested good.
Near Austin, TX 78729
David Z
Job Details: 01/29/2021
DISHWASHER WHIRLPOOL WDT920SADM3 "Arrived on site to follow up on leaking dishwasher. Ran unit and couldnt find leak. Customer showed my videos and water is spraying over the floor plate late in the cycle, likely when spraying the silverware tray. Ordering the manifold tube and spray arm to resolve, and clear door to resolve. Office to schedule when we have parts. DZO! 2 hour window.; ordrng 1 W10837249 (Lower spray arm) and 1 W10861745 (Spray Tube) and 1 Testdoor-dishwasher (Dishwasher test door) and 1 W10667473 (Lower door seal) and 1 2hourwindow (2 hour window, DZO)"
Near Austin, TX 78744
Luis
Job Details: 01/29/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Arrived on site for noise complaint. Found vibration noise from condenser coil,adjusted front legs to prevent vibration."
Near Austin, TX 78744
Leonardo
Job Details: 01/29/2021
MICROWAVE WHIRLPOOL WMH75021HZ0 Arrived on site to test unit for fan making noise. Test unit and found fan making weird noise. Replaced fan for mag but blower making the noise. Found nothing wrong with blower. Advised customer to get builder to remove vent to check in there to see if theres something making noise. Job complete.
Near Austin, TX 78744
Leonardo
Job Details: 01/29/2021
DISHWASHER WHIRLPOOL WDF330PAHW4 Arrived on site to test unit for unit leaking. Found unit leaking from front of door due to tube fed and manifold not sitting correctly. Ordering new manifold tub feed and spray arm. Office to reschedule. ; ordrng 1 W10671930 (Feed) and 1 W10340681 (Manifold) and 1 WPW10491331 (Spray arm)
Near Del Valle, TX 78617
Matthew
Job Details: 01/29/2021
WASHER WHIRLPOOL WTW4850HW1 "Arrived onsite and upon inspection found broken inlet valve on cold water side. Replaced valve, tested unit and unit is functioning properly. No leaks present at this time. Job complete"
Near Dripping Springs, TX 78620
Robert
Job Details: 01/29/2021
REFRIGERATOR WHIRLPOOL KFIV29PCMS02 Arrived on job for complaints of doors not closing properly. Adjusted door to close properly. Quoted customer $179.99 plus tax.
Near Spicewood, TX 78669
Brandon
Job Details: 01/29/2021
WASHER MAYTAG MVW7232HC0 "Arrived on site for customer complaint of unit giving out of balance error code, found basket not spinning true during high speed spin test with no clothes. Ordering gearcase and basket. ; ordrng 1 W11178227 (Basket) and 1 W11185701 (Gearcase) and 1 W10905025 (Slider) and 1 Cnote (Office to reschedule)"
Near Round Rock, TX 78681
Kayman
Job Details: 01/29/2021
REFRIGERATOR WHIRLPOOL WRS315SNHM03 Arrived onsite for refrigerator still not cooling properly. I tested resistance readings on all harnesses and thermistors and they also tested good. I called techline and it was determined that because the unit is in a non insulated garage the sensors are detecting the ambient temperature in the room and not engaging the compressor. Tech line referred me to page 7 of the user care guide. They also gave me SR#7729866860 for reference. Job compete.
Near Austin, TX 78717
Justin
Job Details: 01/29/2021
COOKTOP WHIRLPOOL WCG97US0HS00 Arrived on site for burner having a flame disappear when on simmer. Found valve came loose and had to realign the valve to make proper connection so the burner would be aligned for proper gas flow. Unit now working as designed. Call complete.
Near San Marcos, TX 78666
Leonardo
Job Details: 01/29/2021
RANGE WHIRLPOOL WFE505W0HS1 Arrived on site to test unit for oven not working. Test unit and found bad black wire at terminal block and found bad control board. Ordering new harness and new control board office to reschedule. ; ordrng 1 W11416047 (Main harness) and 1 W11314391 (Control board)
Near Leander, TX 78641
Lou
Job Details: 01/29/2021
REFRIGERATOR FRIGIDAIRE FPRH19D7LF1 "Arrived on site to inspect refrigerator door hinge broken. Upon further inspection, I found the refrigerator door hinge broken on the door panel (built in). The plastic where the hinge cam rests was broken and missing causing the door to badly sag. I contacted Frigidaire techline to verify the part needed Customer wanted to purchase a door handle as well to match their freezer, but the models are different and the door handles dont match up on alignment.
Near Austin, TX 78731
Kevin
Job Details: 01/29/2021
RANGE WHIRLPOOL WFE515S0JS0 "Arrived on site and found control panel is damaged, after replacing control panel range is now correct, job complete"
Near Austin, TX 78731
Kevin
Job Details: 01/29/2021
RANGE WHIRLPOOL WFE515S0JS0 "Arrived on site and found control panel is damaged, after replacing control panel range is now correct, job complete"
Near Austin, TX 78737
Leonardo
Job Details: 01/29/2021
COOKTOP WHIRLPOOL WCG55US6HS Arrived on site to test unit for gas leak. Test unit and found no gas leak. Test unit with gas sniffer and bubble solution and no leaks found. Found unit not converted to propane making unit smell like gas leak. Advised builder to get unit converted job complete.
Near Hutto, TX 78634
Scott
Job Details: 01/29/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for unit having cooling temps issues some times unit will coolproperly and then run warm . Customer has been unplugging unit and seems to fix it temporarily.. Ran temp checks , fresh @35/ FZ -3 . No frost build up on either evaps . Tried to see if unit temps were set UI displayed faction mode on. Tried again vac , third try was back to normal.Job complete No water leaks detected at time of service."
Near Austin, TX 78725
Jacob
Job Details: 01/29/2021
MICROWAVE AMANA AMV2307PFS2 Arrived onsite to replace control. Before changing out. Noticed that the bulb was an LED. Called tech line. Said that if the customer has an LED bulb in the unit and the correct incandescent bulb. The LED bulb will damage the control. Took pic of LED bulb. Got sr#7729874678. No issues at this time. Job complete
Near Austin, TX 78746
Leonardo
Job Details: 01/29/2021
DISHWASHER WHIRLPOOL WDT710PAYM3 Arrived on site to test unit for unit leaking. Test unit and found unit leaking from vent and dispenser
Near Austin, TX 78701
Wesley
Job Details: 01/29/2021
DRYER WHIRLPOOL WED560LHW0 Tech was assigned as a helper;
Near Florence, TX 76527
Al
Job Details: 01/29/2021
REFRIGERATOR FRIGIDAIRE FRS26R4CBE Arrived to inspect side by side refrigerator cooling issues.Freezer compartment was fine.Removed and replaced the refrigerator cold control and damper.Reassembled and advised the customer the unit will reach optimal temperatures in approximately 24 hours.Unit now works properly.Job completed Customer satisfied NO SERIAL NUMBER VISIBLE.
Near Austin, TX 78701
Jacob
Job Details: 01/29/2021
DRYER WHIRLPOOL WED560LHW0 "Arrived onsite for unit giving error code, F3E1 thermistor sensor. Replaced both control and thermistor. Tested unit. Unit tested good. No issues at this time. Job complete"
Near San Marcos, TX 78666
Richard
Job Details: 01/29/2021
WASHER WHIRLPOOL MVWB835DW3 "Arrived onsite for the washer not draining. Ran diagnostics and found that the drain pump is not working properly and the control is also not responding correctly. Will need to replace drain pump, control.
Near Austin, TX 78731
Kevin
Job Details: 01/29/2021
DRYER WHIRLPOOL WED9750WW0 "Arrived on site and customer is experiencing dryer stopping very intermittently. Found door latches are easily loosened and door switch he is disengaged. Will need to replace latches on dryer. Quoted customer $13.85 for latch kit, $179.99 for labor; ordrng 1 279570 (Latch kit) and 1 Kbonly"
Near Manor, TX 78653
Matthew
Job Details: 01/29/2021
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived onsite to replace previously diagnosed parts. Replaced freezer door. Tested unit and unit is functioning properly. Ran ice maker harvest test and passed. Ran ice maker fill test and passed. No leaks present at this time. Job complete.
Near Driftwood, TX 78619
Robert
Job Details: 01/29/2021
REFRIGERATOR KITCHENAID KRFF507HPS02 Arrived on job to replace previously diagnosed icemaker. After replacement test operation.
Near Georgetown, TX 78628
Jonathan S
Job Details: 01/29/2021
WASHER FRIGIDAIRE ATF7000ES0 "Arrived on site for washer door not closing. Inspected unit and work area. Found door strike broken and damaged door lock. Quoted Mr. Youngblood for repair and was approved. Went to repair door bellow spring and found rusted out and caused it to break (see SD-QUICKPIC). Will need to replace door spring with strike and latch. Service and labor $229.99, parts $142.23 plus tax. Spoke with Ms.Youngblood and was approved. Schedule return for Monday the 1st. Paid service fee of $109.99 plus tax on credit card. Remaining complete balance of $282.78; ordrng 1 134527100 (FRONT BELLOW SPRING)"
Near San Marcos, TX 78666
Richard
Job Details: 01/29/2021
WASHER MAYTAG MVWC465HW2 Arrived onsite for the washer making a noise during the spin cycle. Ran diagnostics and found that the gear case is causing the issue. Replaced gear case and calibrated washer and all functions tested good and no leaks detected complete.
Near Leander, TX 78641
Lou
Job Details: 01/29/2021
RANGE WHIRLPOOL WFE320M0JS0 "Arrived on site to inspect range control panel damaged. Upon further inspection, I found dents on the top of the control panel on the left and right corners. I removed and replaced the panel and tested the unit. Unit is operating as designed. Job completed."
Near Leander, TX 78641
Lou
Job Details: 01/29/2021
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 "Arrived on site to inspect refrigerator ice dispenser not dispensing ice. Upon further inspection, customer advised that the unit dispenses ice fine, but when the ice drops from the tray it stays in one large sheet instead of individual pieces. I tested the ice maker in diagnostics test#120 and it harvested and dropped ice as designed. The ice dropped was one large sheet. I tested the fill tube in test #97 and it filled for 7 seconds as designed. I did find that the fill tube is dripping after filling. I pulled the unit out and checked to see if the inlet valve is dripping when the outgoing tube is removed and it did not. I found that the water hose connection at the wall was not secured tight. I tightened the connection and tested and unit is operating as designed.
Near Austin, TX 78737
Richard
Job Details: 01/29/2021
WASHER WHIRLPOOL WTW4950HW1 Arrived onsite for the washer not spinning clothes dry. Ran diagnostics and found error code for unbalanced load. All functions tested good. Advised customer on the error code. No issues found at this time complete
Near Austin, TX 78737
Richard
Job Details: 01/29/2021
ICE MACHINE GE ZDIS150ZSSE "Arrived onsite for the ice machine not making ice. During installation of parts found that the wrong harness was ordered. Will need to replace the water sensor the wires on the connector are broken. Still need to replace the drain pump, recirculating pump and now the water sensor. Ordering parts and office to schedule ; ordrng 1 WR02X20589 (Water sensor)"
Near Austin, TX 78748
Kevin
Job Details: 01/29/2021
OVEN WHIRLPOOL WOS92EC0AS04 "Arrived on site and replaced thermal fuse diagnosed on previous visit, after replacement oven is heating properly, job complete"
Near Granger, TX 76530
Jimmy J.
Job Details: 01/29/2021
WASHER WHIRLPOOL WTW4850HW1 "Arrived on site for WHEN PLUGGING IN, HEARING CLICKING NOISE. NO LIGHTS ON PANEL. CANT START ANY CYCLES. JUST CLICK. Tested voltage at the wall and getting 120. Tested voltage at the control and got 120. Relay in control is faulty. Ordering control to return and complete the repair. . ; ordrng 1 W11498190 (Control)"
Near Round Rock, TX 78665
Kayman
Job Details: 01/29/2021
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived onsite to install previously diagnosed parts. I installed the main control I tested voltage and found I had good voltage at the control but I could not get the fan to turn on in diagnostics. I called techline and we confirmed voltage at the control. Techline had me test the connector at the fan and I found no voltage coming to the fan from the harness. Job complete. Tech lines # SR#7729868544
Near Austin, TX 78727
David Z
Job Details: 01/29/2021
DISHWASHER WHIRLPOOL MDB4949SHZ Arrived on site to diagnose leaking dishwasher. Customer showed me it was leaking from the right hand side and would run almost to the end of the fridge. Opened and closed door several times and found door hard to close and latch. Found top right corner of the tub was protruding outwards keeping the door from closing. Uninstalled unit and bend corner back and reseated unit and verified door is closing firmly. Tweaked hinge as well so door is closing firmly. All is working as designed. Call complete.
Near Georgetown, TX 78626
Jonathan S
Job Details: 01/29/2021
DISHWASHER WHIRLPOOL WDF330PAHB4 "Arrived on site for dishwasher not dissolving soap. Performed diagnostics mode and found error F4-E3 sump motor error. Monitored test cycle and found no water getting to unit. Found water turned off underneath sink. Turned water on and continued test cycle. Checked for hot temperatures at end of test cycle. Spoke with customer on drying performance and user care guide. All tested good, no water leaks detected."
Near West Lake Hills, TX 78746
Leonardo
Job Details: 01/29/2021
COOKTOP KITCHENAID KSEG950ESS Arrived on site to test unit for broken glass. Found glass broken and replaced cooktop job complete.
Near Austin, TX 78735
Luis
Job Details: 01/29/2021
REFRIGERATOR FRIGIDAIRE LFHB2751TF5 "Arrived on site for no water and cooling complaint. Removed filter,reinstalled filter fully to housing tested water dispenser working,advised customer to replace filter,adjusted thermistor in fresh food section to read temperature correctly in fresh food compartment"
Near Round Rock, TX 78681
Justin
Job Details: 01/29/2021
DRYER WHIRLPOOL WED7120HW0 Arrived on site for dryer getting an F2E2 for HMI disconnected. I put unit into diagnostics mode and found stored error codes F2E2 and F2E1 for HMI stuck button I cleared the error codes. I ran an HMI test and found that the LED test would not activate all of the LEDs on the UI. I gained access to the control and found the connection to the HMI and control not fully inserted. I connected them correctly and tested the HMI in diagnostics again and it seemed to be working. I tested voltage at the control and found proper voltage going to control and HMI. I found the error codes still occurring after I cleared them though and did the test again. Will need to replace the HMI. Part already on order. Office to reschedule.; O-emld tckt
Near San Marcos, TX 78666
Leonardo
Job Details: 01/29/2021
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived on site to replace drain hose. Replaced drain hose test unit no leaks present job complete.
Near Austin, TX 78739
Luis
Job Details: 01/29/2021
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Arrived on site for no ice. Diagnosed a defective icemaker installed updated icemaker kit,powered unit on icemaker ran through a cycle and filled with water
Near Leander, TX 78641
Lou
Job Details: 01/29/2021
RANGE WHIRLPOOL WFE515S0JS0 "Arrived on site to inspect orange control panel damage. Upon further inspection, I found a dent at the top of the panel on the right side. I removed and replaced the panel and found a small dent/scratch on the top right corner of the panel. I am ordering another panel and office to schedule return service due to the availability of part. Contacted builder and advised. ; ordrng 1 W11180283 (Control panel)"
Near Leander, TX 78641
Lou
Job Details: 01/29/2021
MICROWAVE WHIRLPOOL WOC54EC0AS02 "Arrived on site to inspect wall microwave/oven combo console not responding. Upon further inspection, I placed the unit in diagnostics and checked error codes. I found F1E0-internal error. Following the tech sheet, the main control needs to be replaced. I also noticed that even with me turning the sound on to the console, the sound continues to fail. I am ordering the main control and CNOTE-LSO PER CUSTOMER REQUEST and office to schedule return service due to the availability of parts. I will return with all prescreened parts. Microwave continues to operate as designed.; ordrng 1 WPW10632435 (Main control) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
Near Pflugerville, TX 78660
Kayman
Job Details: 01/29/2021
RANGE WHIRLPOOL WFC315S0JS0 Arrived onsite for range burners turning off during cooking. Upon inspection I found the 2 smaller burners pressure plates getting stuck so I replaced. I advised the customer on use and care for the range and that the burners will cycle off and on to protect components from overloading. The unit is working as designed at this time. Job complete.
Near Round Rock, TX 78681
Justin
Job Details: 01/29/2021
DISHWASHER KITCHENAID KDFE104DSS3 "Arrived on site for a dishwasher not heating. Upon arrival customer stated the unit would not heat nor open the soap dispenser, but would run through a whole cycle. I put unit into diagnostics and found stored error code F7E1. I cycled power to the unit and then ran a test cycle and found the heater drawing the correct amperage and was hot during end of the cycle. I tested the heater thermostat and it read closed. I ohmd out the heater and found it getting around 8 ohms. The customer stated they were not using rinse aid. I advised customer on rinse aid usage. Unit had no mechanical failures at time of service. Unit is working as designed.
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 01/29/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site to install previously diagnosed part. Removed ice maker and installed new ice maker. Customer showed me a thin film inside a glass of water that initially started off as ice and melted. The film was at the top of the water and couldnt be identified. Customer also asked me about their filter. I showed the customer where it was and how to remove it. In the process the filter cover tab that latches the filter cover in place broke. Ordering a new filter cover to return and complete the repair. ; ordrng 1 WP67006331 (Filter cover)
Near Austin, TX 78746
Kevin
Job Details: 01/29/2021
WASHER WHIRLPOOL WFW9200SQ02 "Arrived on site and sound customer is experiencing washer filling up with water very intermittently. At this time valve is not leaking there is no errant voltage going to valve from control board. Removed water lines and found grit and debris inside waterline. Debris is likely keeping valve from closing properly, valves could be replaced but incoming water supply would need to be corrected first.
Near Dripping Springs, TX 78620
Robert
Job Details: 01/29/2021
WASHER WHIRLPOOL WFW92HEFC0 Arrived on job for complaints of dispenser adding water to soap . Found dispenser jets spraying in wrong direction. Replaced dispenser and test.
Near Austin, TX 78717
Justin
Job Details: 01/29/2021
DRYER WHIRLPOOL WET4027HW0 Arrived on site for dryer clothes not drying. Found a bad timer on unit. Replaced timer and unit now working as designed. Call complete.
Near Jarrell, TX 76537
James
Job Details: 01/29/2021
DRYER WHIRLPOOL WED4815EW1 Arrived on site and called tech line to discuss repair of damaged cabinet causing panel to vibrate and rattle. Spoke to Andrew #7729873346. Issue has been documented. . Job complete
Near Hutto, TX 78634
Scott
Job Details: 01/29/2021
MICROWAVE WHIRLPOOL WMH31017HS2 "Arrived on site for surface light not working . Found holder burned out , replaced holder . Also found light relay on control had failed as well . Replaced control . Surface light is working properly .job complete"
Near Georgetown, TX 78628
James
Job Details: 01/29/2021
REFRIGERATOR GE GSE25HMHBHES Arrived on site and tested operation. Found fan blades chattering. Disassembled freezer and found that I had pulled fan blade when removing ice on previous visit. Seated fan blade properly and tested operation. Unit tests good. Job complete
Near Pflugerville, TX 78660
Scott
Job Details: 01/29/2021
RANGE WHIRLPOOL WGG745S0FS00 Arrived on site for broken cooktop grate . Replaced grates with grate kit . No other issues found . No gas leaks detected at time of service. Job complete .
Near Austin, TX 78730
David Z
Job Details: 01/29/2021
OVEN JENN-AIR JMW3430DS02 "Arrived on site to diagnose oven with stuck key error. Unit has been power cycled and cleaned off and the issue persists. Needs new console. Console not in stock at time of service.
Near Seguin, TX 78155
Noah D
Job Details: 01/29/2021
DISHWASHER GE GLD4500V00BB "Arrived on site to inspect dishwasher for loud noise during operation, upon inspection found the washer would make a vibration noise during draining, replaced drain pump and retested. No problems found. Complete"
Near Georgetown, TX 78628
Jonathan S
Job Details: 01/29/2021
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site for oven not maintaining temperature. Inspected unit and work area. Performed temperature test at 350° and measured first 3 cycles. Found average temperature at 360°. Calibrated unit down -10°. Unit tested good.
Near Bastrop, TX 78602
Andy
Job Details: 01/29/2021
WASHER MAYTAG MVW6230HW0 Arrived on site for washer not operating properly and making loud noise. Tested and inspected unit and found failed gearcase and control. Ordering needed parts. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 W11423758 (Gearcase) and 1 W10721967 (Cam) and 1 W11026785 (Motor) and 1 W11239857 (Belt) and 1 W10913953 (Actuator) and 1 W11183985 (Spaner nut) and 1 W11093899 (Agitator) and 1 W11498803 (Control) and 1 W11478524 (UI) and 1 Seenote (Office to schedule)
Near Lakeway, TX 78734
Brandon
Job Details: 01/29/2021
REFRIGERATOR JENN-AIR JFFCC72EFS03 "Arrived on site for customer complaint of of rust on freezer door, I replaced freezer door, unit tested good."
Near Austin, TX 78717
Justin
Job Details: 01/29/2021
MICROWAVE KITCHENAID KEMS309BSS01 Arrived on site to install previously diagnosed parts. Installed the new switches and then fuse. Tested unit and unit is now working as designed. Required customer for just two switches and fuse.
Near Round Rock, TX 78665
Kayman
Job Details: 01/29/2021
MICROWAVE WHIRLPOOL WMH31017HS6 Arrived o site for microwave making abnormal noise at the back of the unit. Upon inspection I found that when the damper would open it was hitting against someone. I dropped the microwave about 6 to 8 inches and found the cabinet vent was not cut to fit the damper but instead was offset to the right about 6 inches. The damper is hitting the vent sheet metal and not opening all the way. I advised the customer of my findings but the unit is working as designed at this time. Job complete.
Near Austin, TX 78724
Matthew
Job Details: 01/29/2021
RANGE WHIRLPOOL WGG745S0FS02 Arrived onsite for oven temperature off. Upon inspection found lower oven out of range and cycling was incorrect. Replaced lower sensor and main control. Tested unit and unit is functioning properly. Job complete
Near China Spring, TX 76633
Jonathan M
Job Details: 01/29/2021
DISHWASHER GE GSD4000N20BB Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced pump assembly and tested unit. Found unit attempting to drain but not draining still. Remove drain hose and found drain hose call with calcium buildup preventing water from escaping. Attempted to blow through and use a vacuum to suck out the calcium buildup but was unable to. Advised the customer that he will need to either replace his drain hose or snake it out in order for water to pass through. Unit is working as designed. Call complete.
Near Austin, TX 78751
Matthew
Job Details: 01/29/2021
DRYER WHIRLPOOL LER4634PQ0 "Arrived onsite for dryer taking too long to dry. Upon inspection found when dryer was on the external vent door flaps did not open suggesting air blockage. Took unit apart and found dryer vent completely blocked with lent and debris. Removed and cleared vent. Also found that vent hose is longer than necessary making the line kink. Recommended a shorter vent hose. After putting unit back together, tested and operations seemed normal.
Near Killeen, TX 76549
Al
Job Details: 01/29/2021
MICROWAVE WHIRLPOOL WML55011HS4 Arrived to inspect microwave turntable motor not rotating.Confirmed the complaint and removed and replaced the defective turntable motor.Unit now works properly to customers satisfaction.Job completed
Near Austin, TX 78728
David Z
Job Details: 01/29/2021
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site to diagnose microwave oven combo with light out and issues with open and close message. Advised customer that the door needs to be closed firmly from the right in order to trip that right interlock. Found the bulb for the microwave failed. Waiting on bulb to arrive to resolve MW light issue. Office to schedule when light bulb comes in. ; ordrng 1 W11325603 (Control)
Near Salado, TX 76571
Tyler
Job Details: 01/29/2021
WASHER MAYTAG MVWB765FC4 Arrived on site for washer making noise a few months after a previous repair. Upon arrival I was able to verify that there was a knocking noise anytime the unit was going to agitation upon further inspection I found that the agitator itself was starting to come loose from the gear case shaft because the screw was loosing from the shaft. I replaced the agitation mounting screw with the one within packaging of new agitator plus the agitator itself. Made sure uni5 was fastened down tight and during retest uni5 showed no further or continuing issues. Call complete
Near Waco, TX 76708
Jonathan M
Job Details: 01/29/2021
WASHER WHIRLPOOL WFW9150WW00 Arrived on site for a washing machine and that is turning off after 10 minutes. Inspected unit and work area. Customer advised that the unit is flashing an F8E1 (no water/pressure system fault) error code. Confirmed customers complaint in service diagnostics with the same error code. Tested the unit and an auto test and found the unit filling but overfilling and not registering that water was entering the unit. I did advise the customer that there could be multiple components on this issue. I did advise we would have to replace his pressure switch first and that there could be a control board issue as well.. Replaced the pressure switch and tested the unit. Unit is now working as designed. Call complete.
Near Killeen, TX 76541
Tyler
Job Details: 01/29/2021
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived on site for refrigerator needing previously diagnosed ce maker. Upon arrival I installed new ice maker and run harvest cycle to insure unit was functioning as designed with no leaks call complete.
Near Manor, TX 78653
Matthew
Job Details: 01/29/2021
WASHER WHIRLPOOL WTW4855HW1 Arrived onsite for washer making loud noise. Upon arrival put unit in diagnostics. No stored error codes. Noticed that agitator did not spin freely. Put unit in diagnostics and when entering spin cycle that’s when the noise/grinding. Checked underneath unit and found oil leaking. Unit will need gearcase replaced. Also ordering additional parts that may be necessary. Office to reschedule ; ordrng 1 W10721967 (drive pulley) and 1 W10832724 (drive motor) and 1 W10836692 (agitator) and 1 W10913953 (actuator) and 1 W11397111 (WASH PLATE ) and 1 W11454372 (GEARCASE )
Near Killeen, TX 76542
Tyler
Job Details: 01/29/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site for refrigerator needing a previously diagnosed sealed system compressor UV dryer as well as coupler. Upon arrival I was able to uninstall all the old equipment and install the new compressor a couple and uv drier. After that I was able to run a push poll test and verify that the unit is allowing air to pass through then vacuumed out the unit completely for 20 minutes and then verified for 10 minutes after that the unit was able to stay at -30 and zero psi on both the low and high sides. At this point I charge the unit up with 5 1/2 ounces of our 134A as recommended per the units manufacturing schematics. After this I continue to verify that there are no leaks within the unit anywhere and inform the customer to take 24 hours to stabilize the temps. Call complete
Near Killeen, TX 76542
Tyler
Job Details: 01/29/2021
REFRIGERATOR KITCHENAID KRMF606ESS00 Arrived on site for refrigerator needing previously diagnosed power supply plus main ui control. After installing the two needed parts I was able to reassemble and test the unit to verify there were no longer any issues. Call complete
Near Georgetown, TX 78628
James
Job Details: 01/29/2021
WASHER GE WCVH6800J1MS "Arrived on site and inspected unit. Found basket has come loose from rear bearing tree and damaged bearing as well. Also found bellow damaged and sticking together. Unit will need new basket, rear tub section and door bellow to repair.
Near Belton, TX 76513
Tyler
Job Details: 01/29/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site for refrigerator needing previously diagnosed main control. Upon arrival I installed the previously recommended board but after reassembly the current customer complaint with dispenser is still on going. ; ordrng 1 CNOTE (RESCHEDULE TGO )
Near Leander, TX 78641
Lou
Job Details: 01/29/2021
REFRIGERATOR WHIRLPOOL GSS26C5XXY02 "Arrived on site to install previously diagnosed and ordered part. Due to the dual valve leaking, I removed and replaced the valve and tested. Unit is operating as designed with no leaks.
Near Austin, TX 78759
Wesley
Job Details: 01/29/2021
REFRIGERATOR WHIRLPOOL RT18DKXFW01 Arrived onsite and replaced the bimetal. Unit is now operating as designed. Old bimetal had ice in it that spilt continuity. Advised customer on repair.
Near Austin, TX 78748
Luis
Job Details: 01/29/2021
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site for door making noise while opening. Tested door operation found plastic rubbing on plastic at bottom hinge,added grease to plastic bushings tested door operation noise no longer present ; used 1 542638 (Grease) from stock"
Near Killeen, TX 76542
Al
Job Details: 01/29/2021
WASHER AMANA NTW4516FW2 Arrived to inspect unusual washer noises.Confirmed the complaint and found the cam was making the loud irritating noises.Unit will also require a gearcase and previously ordered parts to complete the repair.Ordering the gearcase and authorization for return service and parts.Customer is aware of the needed parts and length of time due to parts availability.Office to reschedule the customer for return service.Needs more work.; ordrng 1 AUTHORIZATION (AUTHORIZATION ) and 1 W11454741 (GEAR CASE)
Near Leander, TX 78641
Tommy
Job Details: 01/29/2021
OVEN WHIRLPOOL WOS31ES0JS01 Arrived onsite for unit not heating. Upon arrival turned unit off at breaker tested continuity for bake and broil and thermal cut off. Found all operating correctly. Found unit is only receiving 120 volts. Spoke with customer about having electrician come out.
Near Killeen, TX 76543
Al
Job Details: 01/29/2021
DRYER WHIRLPOOL WED7500GC0 Arrived to inspect dryer not heating.Confirmed the complaint and found the element was defective.Removed and replaced it and found the connection from the dryer to the element was severely damaged and wouldn’t allow me to connect it properly.Ordering the harness for the dryer.Office to reschedule the customer for return service due to parts availability.Needs more work ; ordrng 1 W11104351 (harns-wire)
Near Killeen, TX 76549
Al
Job Details: 01/29/2021
DISHWASHER GE DDT575SSF4SS Arrived to install previously ordered parts.Removed and replaced the the UI and cover and found the UI was defective.Also replaced the wash pump and was also defective and leaking.Office please reschedule the customer for return visit with MG.Needs more work WD49X23781; ordrng 1 WD49X23781 (p2a wash pump/WASH PUMP)
Near Spicewood, TX 78669
Brandon
Job Details: 01/29/2021
REFRIGERATOR KITCHENAID KSSC48QMS01 "Arrived on site for customer complaint of unit frosting, on top of freezer section, found food on freezer shelf was sticking out to far causing the door not to close. I removed food, door sealed just fine. Customer also had a complaint of fan noise high and low/ on and off. I reset unit, checked temperatures, unit is cooling great."
Near Austin, TX 78717
Justin
Job Details: 01/29/2021
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site for dishwasher doing nothing but filling. Put unit into diagnostics mode and found stored error codes F4E3 for motor not running and F5E1. Put unit into diagnostics mode and found unit would fill, dispenser would open, and heating element would turn on. The motor did not even hum. I tested amp draw at motor and found none. I found a bad motor again and will need to install another motor/sump. Ordering sump and motor and will return to install. Office to reschedule. ; ordrng 1 W11085683 (Sump and Motor)"
Near , TX 78132
Andrew
Job Details: 01/29/2021
MICROWAVE KITCHENAID KMBP100EBS03 Arrived on site to test unit for error code F1e5(inverter not communicating). Inverter I was sent with was not the correct part. Needing inverter to fix issue. Office to reschedule.; ordrng 1 W11325604 (INVERTER )
Near New Braunfels, TX 78130
Noah D
Job Details: 01/29/2021
DISHWASHER JENN-AIR JDTSS247HS0 "Arrived on site to inspect dishwasher for not cleaning dishes correctly, upon inspection found the dishwasher working to specs but filled with food debris and oil. Spoke with Techline Sr # 7729872211 and instructed customer on proper use.