Near Round Rock, TX 78665
Al
Job Details: 03/20/2020
OVEN WHIRLPOOL WOS51EC0AS03 Arrived to inspect wall oven not heating.Confirmed the complaint and found the control to be defective.Unit will need the main control to complete the repair.; ordrng 1 W10839510 (MAIN CONTROL ) and 1 WP4449751 (THRM FUSE)
Near Austin, TX 78717
Tyler B.
Job Details: 03/20/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived to install previously ordered parts. Installed acu and found prior tech only serviced right side of inter locks when neither side was engaged. Had to replaced interlocks, and tests good, twice. Error, came back, found inner panel last replaced to be bowed and will need replaced spoke with to File #7727417055 Dave and advised of issues,; and 1 W10687342 (door/mw)"
Near Round Rock, TX 78664
Andy
Job Details: 03/20/2020
COOKTOP JENN-AIR JGD3430GS00 Arrived on site for cooktop issue and melt burner too hot cooktop was to be sent to customer but on arrival customer informed me that it had not yet arrived. Adjusted flame size on melt burner. Ordering bezels as they will be needed as will. Office to schedule with customer on return trip as we are waiting on cooktop. No gas leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 6 WPW10559494 (BEZEL)s
Near Leander, TX 78641
David
Job Details: 03/20/2020
WASHER WHIRLPOOL WTW5000DW2 Arrived on site to diagnose washer that was leaking. Performed diagnostic and tested unit. Found water leaking from under unit. Found water coming from drain pump housing. Replaced drain pump and retested. Leaks no longer present. All is working as designed. No water leaks found after repair. Call complete.
Near Leander, TX 78641
Paul
Job Details: 03/20/2020
ICE MACHINE KITCHENAID KUIC15PHZS0 Arrived onsite for an ice machine that the power button doesn’t work. I found the external drain pump running constantly when the unit was plugged into power. The pump needs to be replaced. Mr stated the clean button isn’t working correctly. I plugged the ice machine into power bypassing the pump and tested the control panel and found all sections working as designed. I explained to the customer that the unit has to be powered off and the cleaned button depressed for 3 seconds to get it to enter the clean cycle. I replaced the pump and put the unit in a clean cycle for the customer since he had the reservoir filled with ice machine cleaner. The unit is working as designed. Call complete.
Near Austin, TX 78703
Kevin
Job Details: 03/20/2020
REFRIGERATOR KITCHENAID KBSN608EPA01 "Arrived on site and inspected refrigerator and found is not cooling. Set refrigerator into diagnostic mode and ran through tests and at step 4 compressor is not running. Removed cover panel and found harness to inverter is disconnected, took one picture. Compressor is now running but it will take 24 hours to cool refrigerator. Requested that customer monitor unit, no water leaks from connections at time of service, job complete"
Near Salado, TX 76571
Cliff
Job Details: 03/20/2020
DISHWASHER WHIRLPOOL KDTE104ESS1 Arrived on site to diagnose a dishwasher that is not functioning properly. Tested unit and found control panel shorted out. Replaced panel and tested unit. Found all is functioning properly at this time. Handle mounting stud severed at bolt. Homeowner is replacing stud on their own. I attached a temporary post to mount handle
Near Belton, TX 76513
Cliff
Job Details: 03/20/2020
ICE MACHINE WHIRLPOOL GI15NFRXS0 Arrived on site to replace previously ordered part for ice machine. Found drain pump not failed but wiring connection corroded and not making contact. Also noted failed water level sensor in unit. Replaced circulation pump and water level sensor. Also re-wired drain pump wiring. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
Near Round Rock, TX 78665
David
Job Details: 03/20/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site to diagnose refrigerator customer said is leaking water after we replaced the icemaker. Performed diagnostic and checks. Found water was running down front of unit from the middle drawer. Checked RC Evap and found ice buildup on the drain around the Evap. Unit appears to be defrosting, but still needs ice cleared and time will not allow for it today. Customer has been advised to clear the unit and defrost 48 hours prior to us coming back. Ordering parts for defrost issue as well in the event there is no issue with the drain. Customer will contact office to schedule. ; ordrng 1 W10818012 (cntrl-elec) and 1 W10837236 (harns-wire) and 1 WPW10453401 (elect control board)"
Near Round Rock, TX 78665
Al
Job Details: 03/20/2020
WASHER WHIRLPOOL WFW72HEDW0 "Arrived to install previously ordered part.Removed and replaced the trap.Reassembled, tested and unit tested as designed.All water lines were dry at the time of service.Job complete."
Near Austin, TX 78727
Tyler B.
Job Details: 03/20/2020
REFRIGERATOR KITCHENAID KRMF706EBS00 "Arrived to inspect unit that had 2 random power failures, was not able to duplicate advised unit would need both main and hv boards to repair
Near Leander, TX 78641
Lou
Job Details: 03/20/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "arrived on site to inspect refrigerator freezer condensation. Upon further inspection, the customer advised that a few months ago, the unit freezer froze up and created a large sheet of ice on the bottom off the freezer. They removed the plastic portion of the drain tube and found debris inside, but did not clean out the rubber portion of the drain tube. I found the unit unplugged and pulled from the wall. I inspected the FC evaporator and found water puddles in the Evap drain pan. When I removed the entire drain tube, water came flowing out. I blew through the tube and found it clogged. Was able to clear the clog and ran water through it at the kitchen sink. Customer used their compressor and blew air through it as well. I reinstalled the drain tube and placed a bead of silicone around the lip of the drain tube and sealed the gap between the tube and chassis. No water leaks observed during service, job completed. Plugged unit in and advised custo
Near Highpointe, TX 78737
Leonardo
Job Details: 03/20/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site to test unit for unit leaking. Found job hunt replacing the unit. Job complete.
Near Buda, TX 78610
Robert
Job Details: 03/20/2020
WASHER MAYTAG MHW3505FW0 Arrived on job for complaints of no water and drain pump running. Found the water level sensor not working. Replaced sensor and test. No leaks detected at time of service.
Near Temple, TX 76502
Jonathan
Job Details: 03/20/2020
COOKTOP WHIRLPOOL KICU500XBL0 "Arrived on site for cooktop that it was displaying an F for seven code. Inspected unit and work area. Tested unit and unit would not clear error codes. Tested continuity on the fuses and found one fuse blown.. Replaced module and tested unit. Unit would not display. Tested voltage going to control and found what appeared to be proper voltage going to the user interface. Call tech line and spoke to Matt. He had me run several checks and advised that I had a bad module. We ordering module and will return
Near Waco, TX 76712
Jonathan
Job Details: 03/20/2020
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Arrived on site to install previously diagnosed part. Inspected unit and work area. Removed old left-hand door and replace with new tested unit and unit is working as designed. Call complete and all waterlines were dry.
Near Manor, TX 78653
Scott
Job Details: 03/20/2020
RANGE WHIRLPOOL WFC150M0EB4 Arrived for right rear burner not working properly. Tested the burner found it not working. Replaced the right rear burner tested operation still wasn’t heating. Next replaced the switch test operation burner tested good. Tested the rest of the system everything checked out. Job complete
Near Burnet, TX 78611
Jonathan
Job Details: 03/20/2020
REFRIGERATOR KITCHENAID KBFN506ESS01 "Arrived on site for refrigerator LED lights not working. Inspected unit and found LED lights not working. Performed diagnostics and tested voltage to module and found 120 volts. Measured DC voltage from module out to lights and found none. Replaced module and found FC lights and top RC lights not working. Gained access to freezer light and jumped circuit and found failed LED light. Replaced light and tested. Found all lights working. Spoken with customer on failure. Tested all other operations, all tested good. No water leaks detected durning service."
Near Driftwood, TX 78619
Brandon
Job Details: 03/20/2020
DRYER WHIRLPOOL WED70HEBW0 "Arrived on site for customer complaint of unit not powering on and giving error code, found loose connection at wall outlet, may need a new outlet.
Near Austin, TX 78717
David
Job Details: 03/20/2020
REFRIGERATOR KITCHENAID KRFC300ESS03 "Arrived on site to diagnose noise still coming from refrigerator. Performed diagnostic and checked damper control again. Found damper was not making any abnormal noise, but I did see some ice building around the vent and trim. Refrigerator does not have a lot in it, and noise is likely just some ice sticking now and then. All items seem to be working fine, and I can not find any faults or any abnormal noises. Advised customer damper will make a small amount of noise, but it is working within spec. No action needed. Call complete."
Near Austin, TX 78738
Robert
Job Details: 03/20/2020
OVEN KITCHENAID KEBS209BSS01 Arrived on job for complaints of oven not working. Customer said oven stated beeping and wouldn’t respond. Ran diagnostics and found code for stuck button. Replaced console.
Near Liberty Hill, TX 78642
Jonathan
Job Details: 03/20/2020
REFRIGERATOR LG LMXC23746D/00 Arrived on site for refrigerator not cooling. Customer stated unit was making noises and then quit cooling. Performed diagnostics and tested voltage to compressor and found failed compressor. Will need to replace compressor and update on control. Office to schedule appointment when parts are available. Please allow 2 hours for repair.; ordrng 1 ACCESSVALVE (ACCESS VALVE) and 1 COMPRESSORKIT (COMPRESSOR KIT) and 1 FILTERDRIER (P/S) and 1 JIGFORUPDATECONTROL (JIG) and 1 SEALSYSTEMTECH and 1 SEENOTE (OFFICE TO SCHEDULE APPOINTMENT ) and 1 SEESTICKYNOTE (NO PARTS ON SEARS)
Near Round Rock, TX 78681
Lou
Job Details: 03/20/2020
OVEN WHIRLPOOL WOS51EC0HS01 "arrived on site to inspect wall oven display jumping time/date. Upon further inspection, customer advised that the display has been jumping from one screen to another and the time/date are changing. I removed and replaced the console and main control (ACU) and tested the unit. Unit is operating as designed. I recommended that the customer download the whirlpool app on their phone and provided the number (866-333-4591) to the Whirlpool Connect Team and advised that they contact the Connect Team to set up WiFi on the unit in order to receive a software update to stop the screen jumping. Job completed"
Near Austin, TX 78703
Luis
Job Details: 03/20/2020
REFRIGERATOR KITCHENAID KSSC48QMS03 Arrived on site for water leaking from icemaker. Found large icicles leaking from icemaker housing diagnosed unit will need a new icemaker. Installed a new icemaker transferred fill cup and slide to new icemaker. Ran a harvest cycle icemaker passed harvest and filled with water no leaks from icemaker.
Near Bastrop, TX 78602
Scott
Job Details: 03/20/2020
DRYER WHIRLPOOL WED8000DW "Arrive on site for no heat dryer. Found terminal leg drop off check terminal block, terminal block is good. Electrical is bad. Recommended customer to call an electrician to check power outlet and or breakers for failure. No lent build up found at time of service. Job complete."
Near Austin, TX 78749
Kevin
Job Details: 03/20/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived on site and inspected refrigerator and found condensation on the top of the freezer door. Took a picture. Additional gasket material will need to be installed underneath top of door gasket. ordrng 2 A3189395 (gasket)s
Near Kyle, TX 78640
Kevin
Job Details: 03/20/2020
WASHER WHIRLPOOL MVWC415EW1 "Rived on site and inspected washer and found standing water in tub. Attempted to run drain pump and found it has failed. Used vacuum to remove most of the water. A new drain pump will be needed to correct the issue.Drain pump; ordrng 1 WPW10661045 (drain pump)"
Near Austin, TX 78759
Paul
Job Details: 03/20/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived onsite for a refrigerator that is leaking water out of the dispenser and out of the inner door ice door. The customer stated the ice in the bin is clumping. I ran the ice maker thru a harvest and found all of the cubes not ejecting from the mold and suspect this is causing the mold to overfill when the water valve comes on. I called techline and spoke with Dustin SR# 7727419969. Dustin advised checking for water spray from the fill tube and check the unit for level. Upon further inspection after removing all of the ice and water from the mold and running the fill test I found that the mold was only partially filling up and water was missing the mold and running directly into the bin from lack of pressure. We removed the water filter and tested the unit. The mold only filled about 1/4 full. The water pressure out of the valve to the icemaker was less than the pressure out of the valve to the dispenser. I changed the valve and retested the fi
Near Cedar Park, TX 78613
David
Job Details: 03/20/2020
OVEN WHIRLPOOL KFGD500ESS "Arrived on site to diagnose range with upper oven not properly heating. Spoke with customer who informed me the home inspector said the unit was not getting up to temp. Performed temp checks on unit, baking at 350. Found door latch loose, causing control to think the unit had an open door and not cycle properly. Resecured the latch and adjusted door hinges. Temp tested unit after. Unit peaked at 388 after preheat. Ran several cycles, with temps averaging about 347, 348. Increased unit 10 degrees. All is now working as designed. Call complete."
Near Austin, TX 78754
Luis
Job Details: 03/20/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site for unit not entering defrost. Per customer unit keeps powering itself off,let unit run found main control shutting itself off then powering back on,diagnosed faulty hv control also. Installed a new high voltage control and ui control.
Near Austin, TX 78702
Leonardo
Job Details: 03/20/2020
DISHWASHER WHIRLPOOL WDT750SAHZ Arrived on site to test unit for unit not heating. Test unit and found customer not using rinse aid heater working correctly job complete.
Near Leander, TX 78641
Lou
Job Details: 03/20/2020
OVEN WHIRLPOOL WOS51EC0HS01 "arrived on site to inspect wall oven not heating. Upon further inspection, I placed the unit in diagnostics showing error code F6E4. I checked the TOD, sensor, and both elements and all checked good. I removed the main ACU and cleared the code and tested. Unit is heating as designed. Due to the gasket hardening at the bottom, I removed and replaced the gasket and shaped it to where it would mold with the door. Advised customer of my findings and repairs. Job completed."
Near Round Rock, TX 78664
Al
Job Details: 03/20/2020
WASHER WHIRLPOOL WFW8620HW1 Arrived to inspect unit powering off before cycle complete cycles.Determined the UI was defective.Removed and replaced the the UI.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete
Near Austin, TX 78753
Luis
Job Details: 03/20/2020
REFRIGERATOR WHIRLPOOL WRT106TFDW01 "Arrived on site for a failed compressor. Installed a new compressor,mounting kit and a filter drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good unit cooling down correctly"
Near Temple, TX 76502
Cliff
Job Details: 03/20/2020
REFRIGERATOR WHIRLPOOL WRS588FIHB00 Arrived on site to repair sealed system. Replaced dryer on unit and verified unit held vacuum and nothing was restricted. Charged unit with manufacturers recommended amount of refrigerant and found all is now working properly at this time. Advised homeowner to monitor system for seven days to ensure no other failures. No leaks were found at time of service.
Near Temple, TX 76502
Jonathan
Job Details: 03/20/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM04 Arrived on site for refrigerator that is flickering all the lights are on. Inspected unit and work area. Found one light causing the other ones to flicker because it shorting out. ordrng 1 W11043011 (module)
Near Round Rock, TX 78665
Al
Job Details: 03/20/2020
MICROWAVE WHIRLPOOL WMH32519HZ4 Arrived to install previously ordered parts.Removed and replaced the interlocks.Reassembled and unit tested as designed.Job complete
Near Austin, TX 78737
Leonardo
Job Details: 03/20/2020
MICROWAVE KITCHENAID KEMS308SSS05 Arrived on site to test unit for not heating. Test unit and found unit heating correctly at 70% but not at 100%. Found kitchen light flickering when unit is on at 100%. Advised customer to get electrician to check power. If power check good it will need new inverter and new magnetron job complete
Near Pflugerville, TX 78660
Scott
Job Details: 03/20/2020
OVEN WHIRLPOOL WFG525S0JS0 "Arrived on site installed socket, also found relay sticking in control board possibly due to socket failure. Tested unit all checks normal no gas leaks found at time of service. Job complete."
Near , TX 78628
Jonathan
Job Details: 03/20/2020
VENTHOOD WHIRLPOOL WVW53UC6HV0 Arrived on site for venthood making rattling sound on high. Inspected unit and work area. Found chimney not completed install (see SD-QUICKPIC). Tested unit and found minor vibration from fan motor. Found mounting of fan loose. Tightened mount and tested operation. All tested good.
Near Austin, TX 78750
David
Job Details: 03/20/2020
DRYER WHIRLPOOL WED4815EW1 "Arrived on site to install new handle for dryer door. Left part with customer to install himself, it just clips in
Near Kyle, TX 78640
Leonardo
Job Details: 03/20/2020
OVEN WHIRLPOOL WFE505W0HB1 Arrived on site to test unit for f6 erro run away temp. Replaced control board and sensor test unit and unit test good job complete.
Near Pflugerville, TX 78660
Andy
Job Details: 03/20/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site for oven long pre heat. Upon arrival customer informed that issue is that unit shuts down at 180° and has low fan speed code. Tested and inspected unit and found failed control and blower fan. Removed failed control and replaced with new. ; ordrng 1 W11248652 (BLOWER FAN)
Near Liberty Hill, TX 78642
Jonathan
Job Details: 03/20/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Arrived on site to install previous diagnosed parts. Removed failed control and UI, installed new. Powered unit on and performed diagnostics mode. Found defrost sensor passed. Ran manual defrost and monitored. All tested good, no water detected. Please allow 48 hours to reach proper temperature."
Near Canyon Lake, TX 78133
Noah D
Job Details: 03/20/2020
COOKTOP KITCHENAID KICU569XSS00 "Arrived on site for problems with cooktop, upon inspection found the induction plates switched, switched connectors and retested all plates. All plates warmed and correct. Complete"
Near Georgetown, TX 78626
James
Job Details: 03/20/2020
WASHER WHIRLPOOL WTW5000DW3 Arrived on site and found unit unresponsive. Unplugged unit to reset. Found unit powering on and has lid lock error. Also found unit on gfci outlet and breaker. Recommended customer have an electrician replace the outlet to prevent future breaker tripping. Unit will need new lid lock to repair. ; ordrng 1 W11307244 (latch)
Near Austin, TX 78737
Leonardo
Job Details: 03/20/2020
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived on site to test unit for unit not drying. Test unit and found heating element turned off. Turned element on test unit and unit test good job complete.
Near Killeen, TX 76549
Al
Job Details: 03/20/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived to inspect French door refrigerator lighting issues.The freezer module was out, causing the top fresh food section lighting issues.Removed and replaced the W11205083 from truck stock.Reassembled and unit now works as designed.Customer satisfied.All water lines were dry at the time of service.Job complete ; used 1 W11205083 (MODUEL) from stock"
Near Canyon Lake, TX 78133
Noah D
Job Details: 03/20/2020
RANGE JENN-AIR JJW9830DDS "Arrived on site and found the inner glass broken, took pictures and ordered correct glass for replacement. Office to reschedule ; ordrng 1 74003645 (GLASS )"
Near Georgetown, TX 78626
James
Job Details: 03/20/2020
MICROWAVE KITCHENAID KMHS120ESS3 Arrived on site and tested operation. Found open close door error. Installed new interlocks and tested operation. Unit tests good. Job complete
Near Spicewood, TX 78669
Robert
Job Details: 03/20/2020
VENTHOOD THERMADOR HMCB36FS Arrived on job for complaints of noise. Found that the fan blade scraping on start up. Will need to replace motor. Will need 2 tech and 2 hours. ; ordrng 1 11007195 (MOTOR )
Near Georgetown, TX 78628
James
Job Details: 03/20/2020
WASHER WHIRLPOOL WFW70HEBW2 Arrived on site and tested operation. Customer complaint of soap running out of dispenser after filling. Also has soap leaking out of door while unit is running. Found door seal not seating properly. Instructed customer that the soap should be added after the clothes are loaded and the door is closed due to the dispenser being a gravity flow dispenser. Installed new door seal and tested. Unit tests good. Job complete
Near Austin, TX 78730
Luis
Job Details: 03/20/2020
REFRIGERATOR GE ZISP480DXBSS "Arrived on site to install parts prev diagnosed. Replaced crank door,dispenser flap and solenoid,tested ice dispenser,ice door sealing correctly.
Near Cedar Park, TX 78613
David
Job Details: 03/20/2020
REFRIGERATOR LG LFX28978ST "Arrived on site to diagnose icemaker not dispensing or producing little ice. Performed diagnostic and found the icemaker was binding up and twisting. Found ice frozen in mold and removed it and retested, but it’s still binding. Pr Customer approved. Ordering AEQ73110205 icemaker. ; ordrng 1 AEQ73110205 (ICEMAKER)"
Near Manchaca, TX 78652
Leonardo
Job Details: 03/20/2020
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived on site to test unit for unit making clicking noise. Test unit and found bad switches. Order upper switch holder W11252186 and lower switch holder W11252187 and will need to replace turntable motor. ; ordrng 1 W11252186 (UPPER SWITCH HOLDER ) and 1 W11252187 (LOWER SWITCH HOLD)
Near Cedar Park, TX 78613
David
Job Details: 03/20/2020
WASHER WHIRLPOOL NTW4516FW2 Arrived on site to diagnose washer that was not draining. Performed diagnostic and attempted to drain unit. Heard drain pump buzzing and not turning. Vacuumed water out of unit and replaced drain pump. Retested and unit is now working as designed. No water leaks found at time of service. Call complete.
Near Lockhart, TX 78644
Leonardo
Job Details: 03/20/2020
DISHWASHER FRIGIDAIRE FFBD2412SW0A Arrived on site to test unit for not washing. Found bad motor and drain motor and sump and gasket.
Near Round Rock, TX 78664
Al
Job Details: 03/20/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived to inspect ice maker over filling.Confirmed the complaint and removed and replaced the ice maker.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete
Near Pflugerville, TX 78660
Scott
Job Details: 03/20/2020
DRYER WHIRLPOOL WED5000DW2 "Arrived on site for long dry times . Checked unit is getting correct voltage . Ran dryer , unit is heating . Checked and found air flow restriction also water was building up in exhaust vent . Recommended customer contact builder to clear exterior vent . Job complete ."
Near Manchaca, TX 78652
Leonardo
Job Details: 03/20/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site to test unit for oven not working. Test unit and found bad control and ignitor. Replaced both parts test unit and unit heated to 350 job complete.
Near Pflugerville, TX 78660
Andy
Job Details: 03/20/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM00 Arrived on site for refrigerator tripping breaker. Inspected unit and found unit is plugged into GFCI outlet. Called tech line and spoke with Chris (SR# 7727414889) made aware of stated issues and what was found was instructed to check for pinched wires and to check components and all checked good. Was instructed that it is recommended that unit not be hooked up to GFCI or AFCI outlets or breaker. Customer will need to replace with standard breaker if possible. No water leaks present at time of service.
Near Pflugerville, TX 78660
Andy
Job Details: 03/20/2020
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived on site for microwave F1-E4 error code. Tested and inspected unit and found failed control. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Austin, TX 78727
Tyler B.
Job Details: 03/20/2020
WASHER WHIRLPOOL WFW92HEFW "Arrived to inspect unit with f1e1 errors, found both control and panel needed replaced to repair. Replaced and tested good"
Near Kyle, TX 78640
Robert
Job Details: 03/20/2020
WASHER WHIRLPOOL WFC7500VW2 Arrived on job for complaints of error codes and not working. Called tech line and they recommended replacement of motor and basket..; O-emld tckt
Near Austin, TX 78733
Kevin
Job Details: 03/20/2020
WASHER SAMSUNG WF42H5200AW/A2 "Arrived on site and inspected washer and found pressure hose has a pinhole in it from rubbing against tub. Replaced pressure hose diagnosed by previous technician and washer should now be operating normally.job complete"
Near Leander, TX 78641
Lou
Job Details: 03/20/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested the ice maker by jumping the points T-H and it harvested but did not dispense water into the tray. I found the fill tube frozen up. I removed the ice and retested and again it failed to fill the ice tray. Removed and replaced the valve and retested and still no water. I jumped points L-V on the ice maker and no water dispensed into the tray. I removed and replaced the ice maker and attempted to test and it failed-defective IM. I advised the customer of the issue and am ordering another ice maker No water leaks observed during service.; ordrng 1 W10884390 (icemaker)"
Near San Marcos, TX 78666
Brandon
Job Details: 03/20/2020
OVEN KITCHENAID KODE507EWH04 "Arrived on site for customer complaint of chipping on inner frame and finger prints on inner glass. Found new frame was damaged, ordering frame. ; ordrng 1 WPW10320793 (frame-glas)"
Near Austin, TX 78746
Kevin
Job Details: 03/20/2020
RANGE WHIRLPOOL WFE510S0HS1 Arrived on site and inspected oven door and found left-hand hinge is broken after replacing it door will now open properly. Job complete
Near Leander, TX 78641
Lou
Job Details: 03/20/2020
REFRIGERATOR WHIRLPOOL WRS325SDHB01 "arrived on site to inspect refrigerator doors not level. Upon further inspection, I found the unit not leveled and the left door sticking out at the top. I leveled the unit and adjusted the top hinges and found the left door still sticking out at the top. I moved the unit around in its space to check for the floor being unlevel and it didn’t change the door any. I attempted to contact Techline but they are in a company wide meeting. I found where the outer liner and inner cabinets meet was a large gap so I filled it in with silicone. Also found where the mullion is not level. Took several photos of my magnetic level on the mullion to show the gaps where it’s not level. I advised customer of my findings and attempted repairs. Also advised customer someone would be in contact with them decisions on what to do next. No water leaks observed during service, job completed."
Near Waco, TX 76704
Jonathan
Job Details: 03/20/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 Arrived on site for a refrigerator that is still not dispensing water. Inspected in and work area. I called tech line and spoke to Sterling SR# 7727420460. He advised the issue was either at the valve because it was getting 120v but not energizing or was due to the reservoir or water reservoir being frozen. Tested the valve and was getting proper voltage. Tested unit while pressing water pedal and heard the valve buzz. Checked water reservoir and found the reservoir frozen. Customer had stated that their refrigerator and freezer were freezing at the bottom but were room temperature at the top. Checked evaporator fan and evaporator fan was not running. Tested voltage going to evaporator fan and fan voltage going to evaporator. Ordering evaporator motor and will return ; ordrng 1 WP2315549 (evap fan motor)
Near Lorena, TX 76655
Jonathan
Job Details: 03/20/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site for refrigerator that was not making ice and was having water pool and freeze below the icebox. Inspected unit and work area. Customer advised that the unit started making ice again but the water issue was still there. Found ice buildup underneath the ice box container and checked gaskets for air seepage. Found no primary concerns. I called Techline and spoke to Joel SR# 7727419182. He advised that the issue was either coming from the dispenser flap or was an intermittent ice box fan issue. He advised that the icebox fan can sometimes intermittently work causing the unit to start making ice and then start making ice because the fan was running then shorting out and then running again. Replaced ice box fan and tested unit. Unit is working as designed. Call complete.
Near Pflugerville, TX 78660
Andy
Job Details: 03/20/2020
REFRIGERATOR WHIRLPOOL WRF535SWHV00 Arrived on site for refrigerator water filter covered broken. Inspected unit and found failed filter cover. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Buda, TX 78610
Robert
Job Details: 03/20/2020
FREEZER WHIRLPOOL WRX735SDHZ02 Arrived on job to replace all parts previously ordered. After replacement of all parts attached to call test operation. No leaks detected at time of service.
Near Manor, TX 78653
Scott
Job Details: 03/20/2020
DRYER WHIRLPOOL WED4850HW0 Arrived for long dry time. Unit is heating properly. Customer had removed exhaust pipe could not get back on. Ran air vent test before putting exhaust pipe back on air flow is normal. Reattached vent hose air flow test indicated abstraction in vent pipe to exterior. Recommend customer professionally have exterior vent cleaned. Had to remove small amount of lent unit is now cleaned.
Near Pflugerville, TX 78660
Andy
Job Details: 03/20/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived on site for refrigerator RC not cooling. Tested and inspected unit and found failed evaporator fan with harness. Ordering needed part and will return instructed customer to defrost unit 48 hours prior to service and how to do so safely. Customer signed waiver. No water leaks present at time of service. ; ordrng 1 W11033168 (RC EVAP FAN)
Near New Braunfels, TX 78130
Noah D
Job Details: 03/20/2020
WASHER WHIRLPOOL WETLV27HW0 "Arrived on site to install harness and capacitor, replaced both parts and retested unit, all functions returned, job complete"
Near Canyon Lake, TX 78133
Brandon
Job Details: 03/20/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for customer complaint of unit not making enough ice and ice inside fresh food section, found air leak from gasket on ice maker section, ordering adapter kit; ordrng 1 W10612142 (adapter)"
Near Canyon Lake, TX 78133
Noah D
Job Details: 03/20/2020
WASHER LG WM2487HWM "Arrived on site for washer intermittently starting, upon t3sting found no problem with console or switches. Leveled washer for customer.
Near Temple, TX 76502
Jonathan
Job Details: 03/20/2020
DISHWASHER BOSCH SHPM78W56N/11 Arrived on site for control panel that was losing letters. Inspected unit and work area. Find control panel fading and losing letters. Replaced facia panel and tested unit. Unit would not turn on. Checked voltage coming from control and found no voltage. Checked voltage coming from wall and found proper voltage. Ordering control and harness. ; ordrng 1 12008383 (CABLE HARNESS) and 1 12016886 (CONTROL)
Near Austin, TX 78759
Paul
Job Details: 03/20/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived onsite for a refrigerator not coming on and none of the interior lights work, only the display on the front works. Ms also stated their RC coil has had multiple issues with freezing up and water leaking out of both doors at times. I found the new main control that was previously installed had failed. I replaced the main control and tested the unit. I found all functions of the refrigerator working as designed. I removed the drain tube from the unit and found it full of debris and not passing water thru it. I cleared the tube and sealed an air gap on the tube using permagum. Call complete."
Near Georgetown, TX 78626
James
Job Details: 03/20/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 Arrived on site and found condensation in fresh food section and frost in freezer section. Found both door not sealing on mullion side of gasket near the top. Using straight edge I found the center mullion bowing onwards causing gaskets to stretch out and loose contact with mullion. Called tech line and spoke to Dave #7727415942. No recommended repair at this time.
Near Pflugerville, TX 78660
Andy
Job Details: 03/20/2020
DISHWASHER WHIRLPOOL KDTE234GPS0 "Arrived on site for dishwasher leaking water. Tested and inspected unit and found failed spray arms, tracks, strike, gasket and latch. Ordering needed parts and will return instructed customer not to use unit until repairs are done.; ordrng 1 W11101428 (SPRAY ARM ) and 1 W11259785 (TRACK ) and 1 W11259786 (TRACK ) and 1 WPW10327455 (SPRAY ARM ) and 1 WPW10448645 (SPRAY ARM ) and 1 WPW10544004 (STRIKE ) and 1 WPW10653840 (LATCH )"
Near Austin, TX 78733
Kevin
Job Details: 03/20/2020
WASHER MAYTAG MHW5630HW0 "Arrived on site and spoke with tech line, no repair performed on washer.
Near Leander, TX 78641
Lou
Job Details: 03/20/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=20 degrees and RC=37 degrees. Remove the freezer drawer and found the evaporator engulfed with a block of ice. Forced defrost on the unit and it began to defrost. I am ordering the evaporator cover and will return with the HV Control.. Customer signed waiver of damages from defrosting refrigerator. I advised the customer to pull the unit from the wall 24-48 hours before I return and to place towels around the unit and unplug it to allow it to defrost. No water leaks observed during service.; ordrng 1 W11282987 (EVAP COVER)"
Near Austin, TX 78702
Leonardo
Job Details: 03/20/2020
RANGE KITCHENAID KFED500EBS03 Arrived on site to test unit for left front burner not coming on. Replaced burner and switch test unit and unit test good job complete.
Near Austin, TX 78754
Luis
Job Details: 03/20/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site for water leaking. Removed grill found rust on left side of metal cabinet no traces of water to rust location. Removed compressor cover,added water to drain no leaks from drain or pan. Called tech support no traces of water residue to rust location,per tech support added adhesive to freezer liner Sr#7727414123; used 2 WP482338 (ADHESIVE) from stock"
Near New Braunfels, TX 78132
Brandon
Job Details: 03/20/2020
WASHER MAYTAG MVWB855DC3 "Arrived on site for customer complaint of unit stopping mid cycle, found multiple error codes, F2e1 f5e1 f5e4, I replaced console for stuck UI console, also found faulty lid switch. . ; ordrng 1 W10861642 (latch)"
Near Pflugerville, TX 78660
Andy
Job Details: 03/20/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to install previously diagnosed UI and panel. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78738
Robert
Job Details: 03/20/2020
WASHER LG WT7200CV Arrived on job for complaints of noise. Found the basket moves. Washer needed under spaner nut. Part is item k050 location in tub parts page. Will also need spaner wrench or socket for spaner nut. ; ordrng 1 PARTRESEARCH
Near Burnet, TX 78611
Jonathan
Job Details: 03/20/2020
REFRIGERATOR KITCHENAID KSBS25FKWH02 "Arrived onsite for refrigerator not making ice. Performed diagnostics and tested voltage to ice maker and found 120 volts. Advanced ice maker cycle and found not advancing. Measured motor resistance and found opened. Found ice maker mold chipping as well. Found minor ice buildup in fill line. Removed ice in fill tube with steamer. Removed failed ice maker and installed new. Advanced cycle and monitored operation. All tested good, no water leaks detected.
Near Austin, TX 78701
Jacob
Job Details: 03/20/2020
DRYER WHIRLPOOL WED560LHW0 "Arrived onsite for unit making noise. Tested unit. Found loud noises and unit only turns for a couple of seconds and then turned off. Still getting power. Called tech line. Suggested that is also possible obstruction in the fan motor or belt. Got SR#7727414795. Ordered part. Need 2MAN, 2HR. Office to reschedule ; ordrng 1 2HR (2HR) and 1 2MAN (2MAN) and 1 WPW10211911 (housing)"
Near Smithville, TX 78957
Scott
Job Details: 03/20/2020
OVEN JENN-AIR JJW3830DP02 "Arrived on site for non responsive control. Found some of the lights on the on control were no responsive. Ran diagnostics or error code F2, E0. Replaced the control panel, after replacing the control panel ran diagnostics on the oven operations. Everything ran properly. Job complete."
Near Cedar Park, TX 78613
Lou
Job Details: 03/20/2020
WASHER MAYTAG MVWB765FW0 "arrived on site to install previously diagnosed and ordered parts. Due to the valve leaking, the gearcase leaking oil and the clutch failing, I removed and replaced all three parts, cleaned gearcase oil from underneath the unit and calibrated the unit. Due to the water hoses having bad washers/gaskets, I was unable to test the unit for leaks. I advised the customer that after they have replaced the hoses and start a load of laundry to look for any leaks and if they see the unit is leaking, call our office to advise. Hoses left unconnected and power cord left unplugged. No leaks observed during service, job completed."
Near , TX 78717
Tyler B.
Job Details: 03/20/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived to inspect unit with console screen and touch issues. Replaced console and tested properly , advised customer to connect to WiFi"
Near Austin, TX 78759
Paul
Job Details: 03/20/2020
DRYER WHIRLPOOL WGD8000DW4 Arrived onsite for a dryer with a scraping sound. I found the back right roller and the idler pulley both causing loud noise. I replaced the bad rollers and tested the dryer. The unit is working as designed. Call complete.
Near Austin, TX 78759
Paul
Job Details: 03/20/2020
REFRIGERATOR WHIRLPOOL KRFC704FPS01 Arrived onsite for a refrigerator with the RC cooling good but everything is melting in the FC. On arrival I did a temp test of the FC and found it at 0 degrees. The customer stated that everything had completely melted and then it started freezing again. I removed the FC evaporator cover and inspected. I found a lot of frost build up on the evaporator right above the drain hole in the chassis. I ran a forced defrost and found the defrost circuit working as designed. I defrosted the ice and frost that was on the coil. I pulled the unit out and inspected the drain tube. I found a large gap at the back of the drain tube and the flapper on the drain extension not setting correctly in the opening. I corrected the flapper and sealed the gap with permagum. The unit is working as designed. Call complete.
Near Georgetown, TX 78628
James
Job Details: 03/20/2020
RANGE KITCHENAID KSEG950ESS0 Arrived on site and tested operation. Preheated oven to 350 and turned off. Found temperatures falling normally and all functions test good. Instructed customer that the fan can run up to an hour to cool unit off. Unit working as designed. Job complete
Near Austin, TX 78758
Tyler B.
Job Details: 03/20/2020
DRYER WHIRLPOOL WED560LHW0 "Arrived to inspect unit with vibrating and panel issues, panel would glitch, will need to return with panel to complete.e was able to correct vibration; ordrng 1 CNOTE (OFFICE RS) and 1 W11378949 (PANEL)"
Near Georgetown, TX 78626
James
Job Details: 03/20/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site and installed new latch. Tested door closure and found filter door now staying closed. Job complete
Near Round Rock, TX 78665
Al
Job Details: 03/20/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived to inspect dispenser issues.Found the pantry UI is defective.Customer advised she’ll call back if she wants to proceed with the repair.Job complete All water lines were dry at the time of service