Service History 517

Near Austin, TX 78747
Kevin
Job Details: 06/11/2020
DRYER WHIRLPOOL WED4850HW0 "Arrived on site and replaced timer and dryer still is not heating, inspected all connections and found red wire to motor harness is not secure. After resetting it dryer is now heating properly. Job complete"
Near Austin, TX 78746
Leonardo
Job Details: 06/11/2020
DISHWASHER KITCHENAID KDTE304DSS0 Arrived on site to test unit for unit running for long time. Test unit and found filter dirty and not draining. Found plastic stuck in drain motor and making u it not shit off. Removed plastic cleaned filter test unit and unit test good job complete.
Near Temple, TX 76502
Jonathan
Job Details: 06/11/2020
REFRIGERATOR WHIRLPOOL MBF2255KEQ "Arrived on site for refrigerator that won’t call the refrigerator section. Inspected unit and work area. Placed in service diagnostics and tested the damper control. Found Tampa control not opening or closing. Found damper control had failed. Ordering damper control and will return. ; ordrng 1 WPW10196393 (damper control assy)"
Near Pflugerville, TX 78660
David S
Job Details: 06/11/2020
DRYER WHIRLPOOL WED70HEBW "Arrived on site for dryer making a noise. I inspected the unit and work area. I ran the unit and could hear screeching coming from inside the basket. I gained access to the inside of the unit and found the guide wheels are no longer moving freely. I recommend they have the guide wheels, belt, and pulley replaced because it comes all as one kit. I replaced the belt all 4 guide wheels and the tensioner pulley. I reassembled the unit and ran a test cycle, there is not screeching noise coming from the unit. Job complete.
Near Killeen, TX 76542
Al
Job Details: 06/11/2020
DRYER GE DRSR483EG7WW Arrived to inspect dryer paint pealing from back wall where element assembly is located.Photographed the issue.Unit still tumbles and heats as designed.Customer is worried because the paint chips get into the clothes they dry.Office to notify AHS.Job complete
Near New Braunfels, TX 78132
Noah D
Job Details: 06/11/2020
MICROWAVE WHIRLPOOL WMH31017HS4 Arrived on site to speak with customer who’s question was that if lightbulbs when on are hot.... I instructed the customer yes the bare lightbulb is immediately hot when it turns on. Complete
Near Lakeway, TX 78734
Robert
Job Details: 06/11/2020
REFRIGERATOR WHIRLPOOL WRS571CIDM01 Arrived on job to replace control after replacement of control icemaker still not responding properly. Found broken wire in freezer door will need door and AUTHO ; ordrng 1 LW10691266 (dor-fip)
Near Mustang Ridge, TX 78610
Jacob
Job Details: 06/11/2020
WASHER WHIRLPOOL MVWB765FW3 "Arrived onsite for unit making noise. Put unit in diagnostics. Got F7E9 meaning locked stator and rotor. Erased codes. Tested unit. Still other issues. Found finishing nails stuck at the bottom of the tub and stuck in side drain motor. Replaced gear case, clutch and drain motor. Tested unit. No leaks at this time. Job complete"
Near Austin, TX 78738
Robert
Job Details: 06/11/2020
OVEN GE PT7550SF4SS "Arrived on job to replace panel, display and sensor. After replacement test operation and still have codes for run away temperature. Replaced upper control and now operation normal."
Near Georgetown, TX 78633
Cliff
Job Details: 06/11/2020
MICROWAVE WHIRLPOOL CAE2795FQ1 Arrived on site to diagnose a washer that is not cycling. Tested unit and found drain pump locked up. Pump will need to be replaced to complete repairs..; ordrng 1 WPW10276397 (drain pump assy)
Near Leander, TX 78641
Jonathan
Job Details: 06/11/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Arrived on site for refrigerator not making ice. Inspected unit and work area. Found top air duct falling down and blowing air to ice container. Removed air duct and inspected, found no damage. Reinstalled air duct . Gained access to ice maker and found major frost buildup. Removed frost and performed diagnostics mode. Cycled ice maker and water fill cycles. Found all operating. All tested good, no water leaks detected."
Near Leander, TX 78641
Jonathan
Job Details: 06/11/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site for refrigerator RC ice maker not making ice. Measured temperature in ice container and found under 12°. Performed diagnostics mode and checked fault codes on ice maker. Found E2 lost home position. Cycled ice maker and found no response. Removed failed ice maker and installed new. Tested operation, all tested good. No water leaks detected durning service."
Near Taylor, TX 76574
Andy
Job Details: 06/11/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site for refrigerator RC not cooling and evaporator frosting up. Tested and inspected unit and found proper temperature in FC. Did find some frost on evaporator. Tested diffuser in diagnostics and diffuser will not open. Ordering harness, evaporator cover and diffuser. Office to schedule return trip. Instructed customer to defrost unit 48 hours prior to service and how to do so safely as to prevent water damage risk. No water leaks present at time of service. ; ordrng 1 W11164593 (diffuser) and 1 W11449066 (HARNESS ) and 1 WPW10388269 (cover-evap)"
Near New Braunfels, TX 78130
Noah D
Job Details: 06/11/2020
RANGE WHIRLPOOL WFE975H0HZ1 "Arrived on site to inspect oven for not getting to temp, found small oven therm was tool used, heated temps and got correct temps. Complete"
Near Austin, TX 78737
Leonardo
Job Details: 06/11/2020
OVEN JENN-AIR JDRP548HL00 Arrived on site to test unit for no power. Test unit and found melted terminal block. Ordering new terminal block WP9761958 rescheduled ; ordrng 1 WP9761958 (TERMINAL BLOCK )
Near Spring Branch, TX 78070
Richard
Job Details: 06/11/2020
REFRIGERATOR WHIRLPOOL GC5NHAXVY01 Arrived onsite for the refrigerator ice maker not working. Replaced ice maker and water valve and tested good. Ice maker cycle and filled with water. Complete
Near Lago Vista, TX 78645
Lou
Job Details: 06/11/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM14 "Arrived on site to install previously diagnosed and ordered part. Due to the evaporator fan motor failure, I removed and replaced the evap fan motor harness and as soon as I plugged the fan in, it came on and the compressor turned off. Tested unit in diagnostics and unit is operating as designed. No water leaks observed during service, job completed."
Near New Braunfels, TX 78130
Noah D
Job Details: 06/11/2020
DISHWASHER WHIRLPOOL WDT750SAHZ "Arrived on site to inspect dishwasher and install sump, installed sump motor and tested for leaks, no problems found. No leaks found. Job complete"
Near Pflugerville, TX 78660
David S
Job Details: 06/11/2020
REFRIGERATOR WHIRLPOOL WRS331FDDM00 "Arrived on site for freezer door no closing. I inspected the unit and work area. I found the floor of the freezer covered in ice. I gained access to the drain tube and found it clogged. I removed the clog and the massive ice build up in the freezer. The ice build up on the bottom of the freezer was built up enough it was forcing the door up and pushing it back out. He door is now closing properly and sealing. The ice maker is not making ice because it is covered in ice seizing up the motor. I cleared the ice and ran a harvest cycle. The unit cycled and called for water. I recommend unplugging the unit and and surrounding the fridge with towels, also placing a towel inside the freezer compartment, I suggest defrosting the unit for 24 to 48 hours. Once it is properly defrosted the unit will irk as designed. Job complete."
Near Leander, TX 78641
Lou
Job Details: 06/11/2020
REFRIGERATOR WHIRLPOOL WRX988SIBE03 "Arrived on site to inspect refrigerator ice maker not working, upon further inspection, I tested temps in the FC=29 degrees and the RC=48 degrees. I found a large amount of frost built up on the FC evaporator. Also found that the FC door was not properly hooked on the brackets causing a 1/4 inch gap in the FC section between the door and chassis. I removed the ice and found that the defrost bimetal was open. I removed and replaced the FC evap motor/harness and tested and unit is operating as designed. I tested the ice maker and it operated as designed. While in diagnostics, I went to test #7 and changed the defrost time to #2. No water leaks observed during service, job completed."
Near Morgan's Point Resort, TX 76513
Jonathan
Job Details: 06/11/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced vent assembly and gasket and tested unit.Unit ran as designed but did not fill vent running. Replaced control and tested unit felt small amount of air venting during the wash and dry cycles. Unit is working as designed. Call complete.
Near New Braunfels, TX 78130
Noah D
Job Details: 06/11/2020
DISHWASHER JENN-AIR JDB9800CWP2 "Arrived on site to inspect dishwasher for not draining, check water and found some but not a full blockage, replaced drain pump and retested, no leaks or problems found. Complete"
Near Robinson, TX 76706
Jonathan
Job Details: 06/11/2020
DRYER WHIRLPOOL WED7300DW0 "Arrived on site for dryer that won’t turn the basket or run a cycle. Inspected unit and work area. Placed unit in service diagnostics and found an F4 E4 (L2 line voltage error), F6 E2 (UI cannot year ACU), and F2 E1 (UI stuck key) error codes. Tested voltage to the unit and found proper voltage. Tested voltage at the terminal block and find proper voltage. Ran several tests on the motor circuit and voltage at the control and found everything within range. Removed front panel and try to turn drum by hand. Drum would not turn and motor could not be spun. Remove the back panel and checked blower wheel. Blower wheel was still intact and no obstructions. Tested continuity through the fuse, thermal cut off, heater, and high limit thermostat. Found fuse open. Ordering control, motor, blower wheel (in case it is seized onto the motor), and thermal fuse. Office will need authorization on repair and will need to contact customer for reschedule date.; ordrng 1 279827 (
Near Austin, TX 78739
Luis
Job Details: 06/11/2020
REFRIGERATOR WHIRLPOOL KRFC704FPS00 "Arrived on site for no ice. Ran diagnostics thermistor passed,ice box fan powered on,ran harvest test passed ice dumped into bin,ran fill test passed,ran a hard reset on icemaker,changed defrost setting to basic in diagnostics"
Near Spring Branch, TX 78070
Richard
Job Details: 06/11/2020
DISHWASHER BOSCH SHX46A05UC/14 Arrived onsite for the dishwasher not draining and not washing well and taking to long to wash. During testing found that the drain pump is not working properly and also found that the pump motor is not circulating the water very well seems weak. Need to order parts authorization needed for repairs. ordrng 1 AP2802384 (CHECK VALVE ) and 1 AP2802455 (CLAMP) and 1 AP2802457 (PUMP GASKET ) and 1 AP3842231 (PUMP AND MOTOR) and 1 AP3996662 (DRAIN PUMP ) and 1 AP4434741 (CONTROL BOARD ) and 1 AP5323611 (ADAPTER) and 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR )
Near Johnson City, TX 78636
Brandon
Job Details: 06/11/2020
WASHER WHIRLPOOL WTW7340XW0 "Arrived on site for customer complaint of SD error code, found drive shaft was stripped causing basket not to engage spin cycle.
Near Austin, TX 78717
Kayman
Job Details: 06/11/2020
WASHER MAYTAG MVWB765FW3 Arrived onsite for washer console audio malfunction. Upon inspection I found the chime in the UI makes a crackling noise. The customer also noticed the unit is not sensing correctly. I replaced the control but the crackle noise still persists. I am ordering a console (W11135391). With a new control and console that should remedy the sensor issue.ordrng 1 W11135391 (console)
Near Austin, TX 78737
Luis
Job Details: 06/11/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site for no cool. Found evaporator incased in ice ran diagnostics thermistor not reading correctly diagnosed defective thermistor,defrosted evaporator replaced fan motor that includes thermistor,secured thermistor to correct location on suction line using foil tape and a zip tie secured cover with 4 screws,changed defrost setting to basic. ; used 1 W11033168 (HARNESS) from stock"
Near Buda, TX 78610
Jacob
Job Details: 06/11/2020
REFRIGERATOR WHIRLPOOL WRF532SMHZ02 Arrived onsite for freezer in unit having over frost issues. looked at unit. Found that freezer door isn’t closing correctly. Did not have door seal with me. Ordered part. Rescheduled with customer ; ordrng 1 W10443316 (gasket-fip)
Near Austin, TX 78733
Wesley
Job Details: 06/11/2020
REFRIGERATOR KITCHENAID KSC23C8EYY00 Arrived onsite and found pad worn out and only engaging if you press really hard. Ordering paddle. ; ordrng 1 WPW10346924 (pad)
Near Buda, TX 78610
Jacob
Job Details: 06/11/2020
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived onsite for unit giving a F2E2 error code. Looked at unit. Found that UI panel was unresponsive. Replaced UI panel. Tested unit. No leaks at this time. Job complete.
Near Elgin, TX 78621
Andy
Job Details: 06/11/2020
WASHER WHIRLPOOL WTW7300DW0 "Arrived on site for washer not agitating properly. Tested and inspected unit and found failed control, latch and failing gearcase.Unit was uninstalled and in middle of living room so could not test for leaks.;
Near Elgin, TX 78621
Andy
Job Details: 06/11/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM14 Arrived on site for refrigerator not cooling. Tested and inspected unit and found failed start start device and capacitor. Also found back panel missing. Office to schedule return trip. Office to collect prior to servicing unit. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 WPW10350564 (capacitor) and 1 WPW10577369 (cover-back)
Near Cedar Park, TX 78613
David
Job Details: 06/11/2020
OVEN KITCHENAID KEBC208KSS04 Arrived on site to install previously diagnosed parts to resolve fan noise coming from oven. Removed paneling and found the lower fan cage had separated on the left side and was rattling. Replaced lower fan and retested. All is now working as designed.
Near Spring Branch, TX 78070
Richard
Job Details: 06/11/2020
MICROWAVE GE JVM1730DM1BB Arrived onsite for the microwave keypad not responding correctly and microwave comes on by itself. During testing found that the control panel is not working properly on some of the numbers . Will need to replace the control panel and control board. ; ordrng 1 AP3993527 (CONTROL PANEL) and 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR OF BOTH CONTROL BOARDS )
Near Leander, TX 78641
Lou
Job Details: 06/11/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site to inspect refrigerator freezer light not working. Upon further inspection, I opened the freezer door and the FC light came on. When I depressed the switch and piece of ice came out. I removed the light housing and found a small bit of moisture inside. I removed and replaced the switch and housing (clip broke off of housing when removing) and tested. Unit is operating as designed. I leveled the unit as well. No water leaks observed during service, job completed."
Near Austin, TX 78739
Kevin
Job Details: 06/11/2020
DISHWASHER KITCHENAID KUDC10FXSS5 "Arrived on site and ran a diagnostic cycle twice and found dishwasher is operating normally, noise level is normal. Found it is not mounted in location and leaning forward and to the right. Redid dishwasher mounting and discussed Expectations and recommended using dishwasher magic to remove any buildup inside the dishwasher.
Near Buda, TX 78610
Jacob
Job Details: 06/11/2020
FREEZER WHIRLPOOL WZF34X20DW01 "Arrived onsite for unit not freezing constantly at 0 degrees. Looked at unit. Customer says that the unit will fluctuate between 0 and 10 degrees and falling to 30 degrees. Called Tech line, Said that 0 to 10 is normal fall, and de thawing process can get down to 45 degrees before freezing again. 120v from wall plug was good. Got SR#7728047698. No issues at this time. Job complete"
Near Austin, TX 78757
Eman J.
Job Details: 06/11/2020
REFRIGERATOR KITCHENAID KRFF507ESS00 "Arrived onsite for refrigerator icing at bottom. Tested system. Found drip pan frozen over, and tube clogged with gunk. Replaced drip pan and unclogged tube. Tested system everything works as designed. Job complete."
Near New Braunfels, TX 78130
Noah D
Job Details: 06/11/2020
DRYER WHIRLPOOL WED8000DW4 "Arrived on site to inspect dryer for making noise, upon inspection found the front plate and idler wheel making noise while drying, checked and tightened down all screws. No problems found. ; ordrng 1 W10868982 (DUCT)"
Near Austin, TX 78731
Wesley
Job Details: 06/11/2020
DRYER WHIRLPOOL WGD6620HW0 Arrived onsite for ongoing intermittent f3e3 error but inlet thermistor is good. W11395626 service pointer detailing f3e3 error code fix. Verified prechecks. Ordering the correct acu kit to repair. ; ordrng 1 W11417087 (ACU KIT)
Near Austin, TX 78731
Wesley
Job Details: 06/11/2020
WASHER WHIRLPOOL WFW6620HW0 Arrived onsite and tested unit for off balance complaint. Unit is operating with no error codes as designed. Advised customer on findings. All checks good. Unit is not off balance. Advised on loading.
Near Pflugerville, TX 78660
David S
Job Details: 06/11/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site for range light broken. I inspected the unit and work area. I found the bulb broken and the socket was shorted out. I replaced both the socket and bulb. I reinstalled both and tested the unit. The light comes on when called for. Job complete.
Near Georgetown, TX 78633
Jonathan
Job Details: 06/11/2020
DISHWASHER KITCHENAID KUDS40FVSS3 "Arrived on site to install previous diagnosed parts.
Near Austin, TX 78725
Eman J.
Job Details: 06/11/2020
RANGE AMANA AGR5330BAS3 "Arrived onsite for previous diagnosed parts. Installed socket and bulb. Customer has bad burner also. Tested system everything works as designed. The bumpers on the range are faulty. Ordering bumper W10831827, burner W10515453; ordrng 1 W10515453 (burnr-head RIGHT REAR) and 4 W10831827 (bumper)s"
Near Cedar Park, TX 78613
David
Job Details: 06/11/2020
MICROWAVE WHIRLPOOL WMH73521CS2 "Arrived on site to diagnose issue with microwave not turning the light on and off, and also throwing a open / close door message. Determined this is due to a lack of precise contact on the micro switches in the interlocks. Ordering new switches and interlocks to resolve issue. Ordering 3 correct switches and holders as supplied interlock kits are incorrect. ; ordrng 1 W10211974 (switch) and 1 W10269458 (switch) and 1 W10727360 (microswitch) and 1 WP8206419 (interlock) and 1 WPW10156813 (interlock)"
Near Killeen, TX 76549
Al
Job Details: 06/11/2020
WASHER MAYTAG MHW6630HW0 Arrived to inspect washer not washing in cold water.Ran diagnostics test mode and only error code was F0E2 Over suds.Customer uses Quick wash and Normal cycles and it was found the STEAM cycle is preset in the quick wash cycle causing the water to be steamed.Customer is inside the instruct period.Customer not understands to disable steam cycle before unit starts the load on Quick wash cycle.All water lines were dry at the time of service.Job complete
Near Elgin, TX 78621
Andy
Job Details: 06/11/2020
REFRIGERATOR KENMORE 795.72493.611 Arrived on site to install previously diagnosed ice maker. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78704
Wesley
Job Details: 06/11/2020
WASHER WHIRLPOOL WFW3090JW0 Arrived onsite and was unable to enter diagnostics and no functions progress. Unit will require control. Unit repair will require 2 techs as units are stacked. ; ordrng 1 2TECHS
Near Georgetown, TX 78633
Jonathan
Job Details: 06/11/2020
REFRIGERATOR KITCHENAID KSSC48FTS02 "Arrived on site for built in refrigerator not cooling in RC. Performed diagnostics mode and tested all components and found operating. Gained access to evaporator and found restrictions in seal system (see SD-QUICKPIC). Will need to replace compressor, evaporator and filter drier. Found parts covered under warranty but labor is not.Customer approved estimate. Office to schedule return, please allow 2 + plus hours for repair. Will need 2 person on return. ; ordrng 1 876765 (mtg kit) and 1 SEENOTE (2 PEOPLE & 2 HOURS) and 1 SEENOTE (SS REPAIR OFFICE TO SCHEDULE ) and 1 W10841139 (COMPRESSOR KIT) and 1 WP2306094 (EVAPORATOR ) and 1 WP978025 (VALVE) and 1 WPW10143759 (FILTER DRIER)"
Near Georgetown, TX 78633
Cliff
Job Details: 06/11/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 Arrived on site to diagnose a refrigerator with a filter that cannot be removed. Found support for filter release bar and filter housing not mounted properly. Remounted support and tested unit. Found all is functioning properly at this time. Added sound insulation pads to compressor to prevent noise. No leaks were found at time of service.
Near Leander, TX 78641
Kayman
Job Details: 06/11/2020
DRYER WHIRLPOOL WGD4850HW0 Arrived onsite for dryer. Upon inspection I found the dryer making a loud whistle/squealing noise. I took the drum out and found one of the conveyer wheels stiff and not spinning due to lent build up. I used the repair kit (4392065) for the wheels and belt. The unit is working as designed with no more whistle. Job complete.
Near Niederwald, TX 78640
Leonardo
Job Details: 06/11/2020
RANGE WHIRLPOOL WFC150M0EB3 Arrived on site to test unit for oven not working. Test power and unit getting correct power and elements test good. Will need to order new Control board W11122555 and fuse thermal WP3196548. ; ordrng 1 W11122555 (CONTROL BOARD ) and 1 WP3196548 (FUSE THERMAL)
Near Lago Vista, TX 78645
Lou
Job Details: 06/11/2020
DISHWASHER WHIRLPOOL WDT720PADM1 "Arrived on site to inspect dishwasher shutting off when pressing start. Upon further inspection, I placed the unit in diagnostics showing error codes F6E6, F8E1, F5E1. Cleared the codes and continued with testing. When trying to advance through testing, the start button failed to respond. I removed the outer door panel and found where a liquid substance had leaked through the top of the door at the panel and has shorted out the panel. Also found where water is leaking through the vent gasket. No water leaks observed at the end of service, job completed."
Near Dripping Springs, TX 78620
Robert
Job Details: 06/11/2020
WASHER WHIRLPOOL WFW9620HC1 Arrived on job to replace tub. The tub needed is 1 front and 5 back. Tub sent is a 1 front and 4 back too long. ; saved tckt
Near Cedar Park, TX 78613
Paul
Job Details: 06/11/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the shelves and transferred the existing pans to the new shelves. The pans are opening and closing smoothly now. Call complete.
Near Killeen, TX 76549
Jonathan
Job Details: 06/11/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site for refrigerator that would not cool. Inspected unit and work area. Removed back cover and found connector to the starting device had tape around it and was causing it to have an improper connection with the starting device. Prior technician had noted that the compressor would start for seven seconds and then shut off and would not come back on. Removed connector and tested voltage coming from the control to the compressor. Found 121.7 V going to the compressor consistently. Plugged connector into starting device and unit began to start and run. Left unit plugged in for 20 minutes and unit was still running and developed a decent frost pattern that was cooling the unit.. Unit seem to be operating as designed. Call complete.
Near San Marcos, TX 78666
Richard
Job Details: 06/11/2020
RANGE WHIRLPOOL RS675PXEQ2 Arrived onsite for the oven door latch is broken. During inspection found that the oven door latch is broken ; ordrng 1 WP4451424 (latch-door)
Near Austin, TX 78731
Wesley
Job Details: 06/11/2020
DISHWASHER GE GSD4060V00SS Arrived onsite and found DW leaking all over before filling tub. Found inlet hose had fallen out of place. Reseated properly. Unit is now operating as designed without leaking.
Near Blanco, TX 78606
Brandon
Job Details: 06/11/2020
WASHER MAYTAG MVWB765FW1 "Arrived on site for customer complaint of no power, I found failed overlay, ordering overlay and control. ; and 1 W11135393 (OVERLAY)"
Near Georgetown, TX 78633
Jonathan
Job Details: 06/11/2020
REFRIGERATOR KITCHENAID KRFC604FSS00 "Arrived on site to install previous diagnosed parts. Gained access to fresh food evaporator. Removed evaporator cover assembly and installed new. Removed main control and installed new. Powered unit and performed diagnostics mode. Checked software version. Tested fresh food operations. All tested good, no water leaks detected."
Near Waco, TX 76705
Jonathan
Job Details: 06/11/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced pump and motor and tested unit. Unit still would not spray either spray arm. Checked my connections and found the motor extremely hot and burning to the touch. Tested voltage at the terminal block and found inconsistent voltage. I called Techline and spoke to Kevin SR# 7728050893. He he had me run several electrical and resistance tests and advised that this issue was with the old pump taking out the new control and in turn the new pump. He advised to replace the pump and control together. Ordering parts and office will need to contact customer about return date due to pump and motor being out of stock. ; ordrng 1 W11085683 (pump&motor) and 1 W11305308 (cntrl-elec)
Near Waco, TX 76707
Jonathan
Job Details: 06/11/2020
RANGE JENN-AIR JGRP430WP02 "Arrived on site for range that had a dented side panel and discolored door. Inspected unit and work area. Found side panel had three dents in the side in the oven door had some rust buildup that could not be removed. Replaced door, side panel, and badge. Unit is working as designed. Call complete."
Near Hutto, TX 78634
Andy
Job Details: 06/11/2020
RANGE WHIRLPOOL GW397LXUS06 Arrived on site to test for gas smell when oven is in use. Set temperature to 425° and used gas detector. Watched for about 25 minutes and gas detector did not detect any gas.
Near Coupland, TX 78615
Andy
Job Details: 06/11/2020
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site to install previously diagnosed motor, cam and belt. Removed failed parts and replaced with new with little improvement. Found failed gearcase. Ordering needed part. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11255272 (gearcase)"
Near Mustang Ridge, TX 78610
Jacob
Job Details: 06/11/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived onsite to replace parts ordered by previous tech. Replaced parts. Tested unit. Unit test good. No leaks at this time. Job complete
Near Austin, TX 78724
Eman J.
Job Details: 06/11/2020
WASHER WHIRLPOOL WFW3090JW Arrived onsite for previous diagnosed parts. Installed control and console. Tested system. Everything works as designed. Job complete.
Near Copperas Cove, TX 76522
Al
Job Details: 06/11/2020
DISHWASHER WHIRLPOOL WDF520PADM7
Near Harker Heights, TX 76548
Jonathan
Job Details: 06/11/2020
DRYER WHIRLPOOL WED8500DC0 Arrived on site for dryer that is making a screeching sound intermittently during the cycle. Inspected unit and work area. It’s fun basket by hand and found unit hard to turn. Remove the basket and found several rollers seized up. Replaced rollers and idler pulley and tested unit. Unit is working as designed. Call complete.
Near San Marcos, TX 78666
Richard
Job Details: 06/11/2020
VENTHOOD WHIRLPOOL UXT5536AAS Arrived onsite for the the vent hood with spots. During inspection found that the stainless steel has discoloration.
Near Round Rock, TX 78681
Paul
Job Details: 06/11/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived onsite for a refrigerator not cooling correctly and there’s frost at the rear of the RC. I found the RC evaporator frosted over. I ran all thermistor test and forced defrost. The thermistors all passed and the unit went thru the defrost cycle and worked as designed. Ms stated her top pan in the FC falls out of the rail. I found the locking clip on the bracket broken off causing the issue. The left bracket and the UI need to be replaced.Customer is going to defrost the unit. I pulled the unit out from the wall and went over towel placement around the cabinet and inside the bottom of the RC. Ordering W11131390 bracket.; ordrng 1 W11131390 (bracket)
Near San Marcos, TX 78666
Richard
Job Details: 06/11/2020
DRYER WHIRLPOOL MEDB850YW2 Arrived onsite for the dryer belts are worn. Replaced blower belt and drive belt and dryer tested fine. Complete
Near Leander, TX 78641
Paul
Job Details: 06/11/2020
REFRIGERATOR FRIGIDAIRE FFHS2611PFCA "Arrived onsite for a refrigerator not cooling properly, fans not running. I found the FC cooling properly and the fan running. I found the RC not cooling. I ran the dampener test in diagnostics and got a switch fault code. The dampener needs to be replaced. Ordering 242303001 dampener assy.; ordrng 1 242303001 (damper assy)"
Near Blanco, TX 78606
Brandon
Job Details: 06/11/2020
WASHER MAYTAG MVWB765FW0 "Arrived on site for customer complaint of f6e2 error code, found UI console not responding
Near Round Rock, TX 78664
David S
Job Details: 06/11/2020
DRYER MAYTAG MEDX655DW1 "Arrived on site for dryer not heating. I inspected the unit and work area. I found the unit has good voltage on L1 and L2. I gained access to the customer element, fuse, cut off and thermostat. I found the element has failed and the cut off is failed as well. I replaced the element and the cut off. I reassembled the unit wind tested for heat. The unit heats and tumbles. I spoke with customer about having vent wizard come out and clean the vents out once a year, as that can cause this type of issue if the unit doesn’t have good air flow through the vent. Job complete."
Near Austin, TX 78737
Kevin
Job Details: 06/11/2020
WASHER WHIRLPOOL WFW94HEXW0 Arrived on site and replaced motor control unit diagnosed by previous technician, after replacement washer will now complete a diagnostic cycle. job complete."
Near Leander, TX 78645
Lou
Job Details: 06/11/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site to inspect dishwasher not filling with water. Upon further inspection, places unit in diagnostics showing error code F4E3. Cleared the code and continued with filled with water and the motor failed to come on. Advanced through testing and drain pump actuated and element came on, but was weak. Also found that the door friction pads are missing. I am ordering the sump/motor assembly, friction pads and element to complete call. No water leaks observed during service.; ordrng 1 W10518394 (heater) and 1 W11085683 (pump&motor) and 2 WP8268961 (pad)s"
Near Austin, TX 78746
Leonardo
Job Details: 06/11/2020
DISHWASHER KITCHENAID KDTE304DPA0 Arrived on site to test unit for unit leaking. Found hose on wash motor has came off. Replaced sump and motor test unit and unit test good job complete.
Near Copperas Cove, TX 76522
Al
Job Details: 06/11/2020
OVEN GE JB710ST2SS Arrived to inspect GE range with NO control display.Confirmed voltage at the block terminal and got 240/120/120.Ordering the Main control and authorization ; ordrng 1 CNOTE (AUTHORIZATION ) and 1 WB27T11351 (CONTROL BOARD T012 ELE)
Near Georgetown, TX 78626
Cliff
Job Details: 06/11/2020
RANGE WHIRLPOOL WFE525S0JS0 Arrived on site to complete repair for range. On inspecting unit found pinched wire. Repaired wire and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78702
Leonardo
Job Details: 06/11/2020
OVEN JENN-AIR JGS8750BDW Arrived on site to replaced gasket. Replaced gasket test unit and unit test good. Replaced light opened box and found new light had no glass. Re-ordering new light WP74011220 rescheduled ; ordrng 1 WP74011220 (LIGHT ASSEMBLY )
Near Austin, TX 78757
Eman J.
Job Details: 06/11/2020
RANGE FRIGIDAIRE FFET2726TSB Arrived onsite for range not keeping heat. Tested system. Oven is keeping heat and working as it should. Job complete.
Near Austin, TX 78749
Kevin
Job Details: 06/11/2020
RANGE WHIRLPOOL WFE505W0HS1 "Arrived on site and found right side hinge has failed, replaced both with hinge kit and door is now operating normally. Job complete"
Near San Marcos, TX 78666
Richard
Job Details: 06/11/2020
MICROWAVE WHIRLPOOL WMH78019HZ0 Arrived onsite for the microwave not heating. During inspection found that the microwave is in an RV. Not able to remove microwave to service it.
Near The Hills, TX 78738
Robert
Job Details: 06/11/2020
WINE COOLER KITCHENAID KUBR204ESB00 Arrived on job for complaints of fan noise in refrigerator. Found that no abnormal noise spat this time.
Near Manor, TX 78653
Luis
Job Details: 06/11/2020
REFRIGERATOR LG LFX31925ST/00 "Arrived on site for no,cool. Diagnosed a defective compressor,installed update on old control,replaced compressor and filter drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good"
Near Austin, TX 78754
Eman J.
Job Details: 06/11/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for previous diagnosed parts. Replaced pump and motor but now not receiving water to dishwasher. Ordering valve W11175771 and screw WP304231 ; ordrng 1 W11175771 (valve-inlt) and 1 WP304231 (screw)
Near Round Rock, TX 78681
Paul
Job Details: 06/11/2020
REFRIGERATOR FRIGIDAIRE LFSS2312TE0 Arrived onsite for a refrigerator that the water comes out of the dispenser very slow and the unit is not making ice correctly. I found water barely coming from the dispenser. The customer has a new filter in the head and got the same results. I pulled the unit out from the wall and found the wall gate valve leaking water down in the wall and on the floor with water coming through the floor seams. I took photos of the water and damage. I replaced the filter base and tested the unit and still did not get great pressure. The valve will need to be replaced. Ordering 242252702 valve..; ordrng 1 242252702 (valve)
Near Austin, TX 78757
Andy
Job Details: 06/11/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived on site to install previously diagnosed diffuser and control. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Lakeway, TX 78734
David
Job Details: 06/11/2020
REFRIGERATOR KITCHENAID KRSC503ESS00 "Arrived on site to diagnose refrigerator that was not making ice, and has a bad UI. Performed diagnosis on both items. Found the clips on the lower edge of the plastic cover of the UI was broke, and UI was protruding from the door. Replaced UI and retested. UI is now working as designed. Ran cycle test on icemaker and found icemaker would freeze during harvest cycle and stay stuck, would take around 3-5 mins before it moved back, and does timeout during diag. Need to order icemaker W10873791 which was not available at the time, and office will need to reschedule when we have shipping date on one. Talked to MS in office to confirm AUTHO for repairs, and was approved. Office to reschedule. ; ordrng 1 W10798411 (icemaker)"
Near Dripping Springs, TX 78620
Robert
Job Details: 06/11/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ02 "Arrived on job for complaints of water dripping. Found the reservoir leaks. Also icemaker not working. Will need icemaker, reservoir and filter. ; ordrng 1 EDR4RXD1 (water filter) and 1 W11346622 (RESERVOIR ) and 1 WPW10300024 (icemaker)"
Near Round Mountain, TX 78663
Brandon
Job Details: 06/11/2020
REFRIGERATOR KITCHENAID KUDF204EPA01 "Arrived on site for customer complaint of unit leaking, found frozen water line going to ice maker. I removed ice, tested ice maker fill, unit tested good."
Near Lago Vista, TX 78645
Lou
Job Details: 06/11/2020
REFRIGERATOR KITCHENAID KRSF505ESS01 "Arrived on site to install previously diagnosed and ordered parts. Due to the unit RC evap freezing up, I removed and replaced the evap thermistor and used foil tape and a ziptie to secure it to the suction line, removed and replaced the fan scroll, UI & HV control. Leveled unit and tested and it is operating as designed. In diagnostics, on test #7, I set the defrost to #2 to shorten the time. No water leaks observed during service, job completed."
Near Pflugerville, TX 78660
David S
Job Details: 06/11/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site for wall oven display not working. I inspected the unit and work area. I found the display frozen and none responsive. I powered the unit off and replaced the display. I powered the unit back on and connected the unit to the customers whirlpool app. Unit is operating as designed. Job complete.
Near Austin, TX 78717
Kayman
Job Details: 06/11/2020
DISHWASHER MAYTAG MDB7979SHZ0 Arrived onsite for dishwasher. Upon inspection I found one of the plastic silverware basket lids had fallen and melted onto to heating element. I cleared out and vacuumed the debris. I ran a diagnostics cycle and tested amp draw on the element. The reading was 4.9 which is below standard for a correctly functioning element. I am ordering a (W10703867 ) heater element.; ordrng 1 W10703867 (heater)
Near Georgetown, TX 78633
Cliff
Job Details: 06/11/2020
COOKTOP GE JGP945SEK2SS Arrived on site to diagnose a cooktop that is constantly sparking. Tested unit and found failed ignition harness. Harness will need to be replaced to complete repairs.; ordrng 1 WB18T10387 (harness switch)
Near Austin, TX 78746
Leonardo
Job Details: 06/11/2020
MICROWAVE WHIRLPOOL WMHA9019HZ1 "Arrived on site to test unit for no power. Test unit and found 120 at outlet. Test fuse and fuse is good, replaced board and still no power. Ordering new cavity thermostat W10654514 and new door office to reschedule ; ordrng 1 W10654514 (CAVITY THERMOSTAT ) and 1 W11186019 (DOOR STAINLESS )"
Near Austin, TX 78727
David
Job Details: 06/11/2020
REFRIGERATOR MAYTAG MBF1958FEZ03 "Arrived on site to diagnose refrigerator that customer says is making too much noise and is constantly running. Performed diagnostic on unit and tested fans and function. Both RC and FC are cooling as designed, damper control working as designed as well. Based on the noise level and low profile of the unit, it feels there is not much in the way of insulation and noise dampening. The compressor can be heard when running, and it does run a good portion of the time. With the unit being In anything short of a fitted cavity it is likely you can hear some compressor noise, especially if the acoustics of the room are more on the amplifying side. At this time no repair can be found to be performed, the unit is operating as designed. Called and documented with tech line who said this is a normal operational sound, SR7728041733.
Near Georgetown, TX 78626
Cliff
Job Details: 06/11/2020
REFRIGERATOR KITCHENAID KRFC300ESS03 Arrived on site to complete sealed system diagnosis and repair. Found compressor running and pumping but unit not fully charged during manufacturing. Installed new filter dryer and service port and charged unit properly. Found all is functioning properly at this time and no leaks were found as unit was not hooked up to water at time of service.
Near Leander, TX 78641
Kayman
Job Details: 06/11/2020
COOKTOP KITCHENAID KCGS556ESS02 Arrived onsite to install previously diagnosed parts. I installed the dual burner valve but still no flame on the center burner. I am ordering burner repair kit (W10837359) via service pointer for this unit I am also ordering a ignitor just in case (W10657994). ; ordrng 1 W10657994 (igntr-surf) and 1 W10837359 (burnr-head)