Service History 516 - Appliance Express

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW0

Near Pflugerville, Texas 78660

Kimo

Job Details: 05/22/2023

"Arrived onsite for a washer the is making some noise when in use. Upon inspection I ran the unit in diag mode and found the unit makings s slight scrapping noise in spin, I checked the gearcase bout found no leaks I did find some ware on the cam, I replace the cam and tested the unit and found that the unit is operating as designed no leak"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Pflugerville, Texas 78660

Kimo

Job Details: 05/22/2023

Arrived onsite for a washer that is not dispensing fabric softener but the actual concern was that the unit was making a clicking noise when in use. Upon inspection I ran the unit in diag mode and found unit operating as designed I checked the gearcase and found no leaks but no the way to Che the case I found that the rotor bolt was loose so when I put it back together I put some lock tight on the bolt and tightened it all down and tested the unit and found the unit operated was designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Pflugerville, Texas 78660

Kimo

Job Details: 05/22/2023

Arrived onsite for a refrigerator that has a light in rc that is not working. Upon inspection I found that the light switch was broken. I replace the switch and tested the unit and found 7nit open was designed.

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Austin, Texas 78717

Kimo

Job Details: 05/22/2023

Arrived onsite for a Drier that would shut off at time when in use. Upon inspection I found that the unit was miss wired. I corrected the wiring and tested the unit and found the unit operating was designed

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Austin, Texas 78757

Kimo

Job Details: 05/22/2023

Arrived onsite for a washer that is not letting water in. Upon inspection I found that the unit was letting water in but it would make a loud screeching noise. I checked the gearcase and found that is was good. I took the basket out and checked the splines of them good the I put the unit back together and tested the unit several times after and found that the noise was gone. Job complete

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Dripping Springs, Texas 78620

Andrey

Job Details: 05/22/2023

"Arrived on site to test unit for not filling with water, tested unit found valve not opening all the way, customer also stated that unit gets stuck in sense mode for hours, replaced valve and control, tested unit unit is now running as designed, explained to customer that these are high efficiency washers so it does not get a lot of water, job complete"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BB2

Near Wimberley, Texas 78676

Andrey

Job Details: 05/22/2023

"Arrived on site to convert unit to LP and replaced oven igniter and burner, replaced and tested, unit is now running as designed, job completed"

We serviced a

WHIRLPOOL RANGE

Model KCGC506JSS00

Near Blanco, Texas 78606

Andrew

Job Details: 05/22/2023

Arrived on site to test unit for RF burner not igniting properly. Removed burner head and adjusted to allow better fuel flow to igniter. Unit now working as designed. Adjusted flames. No leaks detected. Job complete.

We serviced a

KITCHENAID OVEN

Model KOSE900HSS00

Near Blanco, Texas 78606

Andrew

Job Details: 05/22/2023

Arrived on site to test unit for noise. Ran unit at 35@ for 30 mins with no noise. Replaced cooling fan and convection toe and blade as a precautionary. Customer provided video but found no issues. Advised if issue persists would need better video but unit will make noises depending on heat selected and length of cool times. Unit is working as designed. Job complete.

We serviced a

MAYTAG WASHER

Model MVWB835DW3

Near Kyle, Texas 78640

Kevin

Job Details: 05/22/2023

"Arrived on site and found Lid is broken on left-hand side, replaced lid and then ran test 51 to ensure it is operating normally, job complete"

We serviced a

MAYTAG WASHER

Model MVWC565FW0

Near Austin, Texas 78749

Kevin

Job Details: 05/22/2023

"Arrived on site and inspected washer and found it is unplugged. After reconnecting to power drain pump is running constantly. Cleared drain pump error and insured pressure hose was clear. After resetting control board drain pump has stopped, and it will now complete a calibration cycle and an automatic test cycle. No further repair is required at this time, job complete"

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Bee Cave, Texas 78738

Kevin

Job Details: 05/22/2023

"Arrived on site and found saved error codes, F0E7, F0E9, F0E5, ran all functions in manual diagnostic cycle and everything passed. Discussed correct loading and detergent usage for this model no further repair is needed at this time, job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW3

Near The Hills, Texas 78738

Kevin

Job Details: 05/22/2023

"Arrived on site and inspected washer and found the strike is broken, after replacing it confirmed washer is operating properly through diagnostic cycle, job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Buda, Texas 78610

Kevin

Job Details: 05/22/2023

"Arrived on site and found washer is making noise during spin cycle, inspected drive system and found cam kit is grounding it itself apart. Replaced gearcase, belt, cam kit, capacitor, and actuator. After rebuild washer will now complete a diagnostic cycle, job complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS01

Near Liberty Hill, Texas 78642

Maurice R

Job Details: 05/22/2023

Arrived onsite for refrigerator not producing ice and water. Customer said she changed the filter everything stopped working. On inspection the filer had to be forced out of the housing. But another filter in and the same thing happened. I replaced the filter housing and the water and ice still didnt work. I pulled the back panel off in the rc and found reservoir was frozen. Used the heat gun to defrost the reservoir. Then sealed the evap cover to keep the cold air away from the reservoir. The unit is operating as designed and no water leaks detected.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HPS04

Near Austin, Texas 78759

Paul

Job Details: 05/22/2023

Arrived onsite for a refrigerator not making ice or dispensing water. I tested temps and found the RC compartment at 38 degrees when set at 38. After speaking with the customer they stated it will stop dispensing water at all time of the day and night. I found the ice bucket full when I arrived. I tested the dispenser and found the water pressure extremely low. I removed the filter and the pressure was normal. I advised the customer to change the filter. The customer is changing the filter and will let us know if there are any other issues. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Bastrop, Texas 78602

Joe Z

Job Details: 05/22/2023

"Arrived on site for food freezing in RC. Upon arrival inspected unit found juices and waters slushy. Ran diagnostics and could not get diffuser to operate. Replaced diffuser W11645127, control W11566851, and ui W 11518204. Test unit and diffuser now operates. Unit is operas designed. Job complete"

We serviced a

JENN-AIR DISHWASHER

Model JDPSS246LL1

Near Austin, Texas 78759

Wesley

Job Details: 05/22/2023

Arrived onsite and tested unit for motor failure error code and found bad motor. Replaced sump and motor. Unit is now operating as designed.and used customer on repair. All checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Austin, Texas 78724

Wesley

Job Details: 05/22/2023

"Arrived onsite and found repeat defrost failure, customer had been manually defrosting to get by. Found the brown wire had backed out of the wire molex connector and was not closing the heater circuit during defrost. Correct wire. Unit is now operating as designed. Advised customer on repair."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Austin, Texas 78734

Luis

Job Details: 05/22/2023

Arrived on site. Replaced harness and drain checked water flow through drain good.

We serviced a

KITCHENAID MICROWAVE

Model KMBP100ESS20

Near Austin, Texas 78750

Paul

Job Details: 05/22/2023

Arrived onsite for a microwave that the cavity light is not working on. I found the bulb burned out. I replaced the bulb and showed the customer where to notch the cabinet for the hinges to allow the door to close properly. The customer notched the cabinet while I replaced the bulb. I tested the microwave and all functions are working as designed. Call complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Austin, Texas 78747

Scott

Job Details: 05/22/2023

"Arrived on site for fridge not making ice . Got e5 error code . Did power rest ran harvest but ice maker not filling . Replaced valve , ran harvest and filled properly . No water leaks detected at this time . Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Austin, Texas 78744

Scott

Job Details: 05/22/2023

"Arrived on site ,replaced door hinge and installed stops . Unit is garage , unable to test . Door is functioning properly . Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ03

Near Hutto, Texas 78634

Gerry C

Job Details: 05/22/2023

WRS555SIHZ03 Arrived to inspect no ice. I found the harness had failed at the red wire for the ice maker on/off switch. I repaired the failed wiring and tested. The unit operated as designed. No leaks observed during service.

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Hutto, Texas 78634

Gerry C

Job Details: 05/22/2023

"WED5620HW2 Arrived to inspect incorrect receptacle. The outlet in the wall was a NEMA 14-50, where the standard is a NEMA 14-30. Due to the mismatch with commonly installed dryer cords, the outlet should be changed to the standard NEMA 14-30, the type with the N that is L shaped, vs a straight blade 50 amp. The customer will contact the builder."

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Hutto, Texas 78634

Gerry C

Job Details: 05/22/2023

"WTW4855HW3 Arrived to inspect washer vibrating. I found no stored error codes and tested the unit. Operation was normal throughout manual spin modes and I found no deficiencies. Automatic operated as designed as well and I calibrated the unit. I discussed loading and detergent usage with the customer. Operational test good, no leaks served during service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDM01

Near Manor, Texas 78724

Matthew

Job Details: 05/22/2023

Arrived onsite to install ice maker. Installed ice maker and tested. Ice maker is functioning properly. Job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Austin, Texas 78734

Luis

Job Details: 05/22/2023

Arrived on site. Per service pointer replaced drip pan and harness followed instructions per service pointer. Autho S16360

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2089HEP

Near Austin, Texas 78703

Joe Z

Job Details: 05/22/2023

"Arrived onsite for unit not cooling. Upon arrival unit is running. Temped unit and is 42 degrees in RC and 20 degrees in FC. Ram diagnostics to for compressor and condenser fan. Compressor operates and pulls 1 amp. Contacted SW for assistance. Recommending replacement of control at this time.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ02

Near Austin, Texas 78745

Luis

Job Details: 05/22/2023

"Arrived on site. Found ui unresponsive and nothing running,diagnosed a defective control,replaced defective control powered unit on reprogrammed new control power cycled unit compressor and fans powered on

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Austin, Texas 78744

Joe Z

Job Details: 05/22/2023

Arrived on site for unit not powering on. Upon arrival test polarity and there is no power at supply. Found breaker is tripped. Restored power to unit and it powered up. Preheated oven to 350 and. At beginning stages of preheat unit Tripp breaker. Test cook top and all burners operate correctly. Test broil and operates correctly. Bake operates correctly after oven has been preheated by broil. Test bake element and is good. Found the breaker Tripps when call for bake and broil assists bake to preheat from a cold preheat. Contacted techline for assistance. Explained to tech findings. Tech said Unit is operating as designed. And to give customer service pointer information. Tech gave SR# 7736463865. Gave home owner information to contact breaker manufacturer. Also gave service pointer W11525530

We serviced a

WHIRLPOOL FREEZER

Model WZF34X18DW00

Near Austin, Texas 78748

Luis

Job Details: 05/22/2023

"Arrived on site for cooling issues. Found evaporator incased in ice,removed cover,ohmed heater passed,checked continuity on thermafuse passed,ohmed sensor passed. Attempted to run diagnostic control not entering diagnostics diagnosed a defective control,replaced defective control

We serviced a

WHIRLPOOL RANGE

Model RF362LXSS0

Near Marble Falls, Texas 78654

Lou

Job Details: 05/22/2023

"Arrived on site to inspect range oven door glass broken. Upon further inspection, I found the outer door glass missing and pieces of glass in the door frame. Customer advised they needed to contact their insurance so that this tech could advise what repairs were needed. I spoke to the insurance person and advised the unit would need the outer door glass and possibly the two side trim pieces

We serviced a

GE DRYER

Model GTD84ECSN0WS

Near Cedar Park, Texas 78613

Paul

Job Details: 05/22/2023

Arrived onsite for a dryer to replace the previous diagnosed parts. replace the heater wire kit. I installed the heater wire kit and tested the dryer. All is working as designed. Call complete.

We serviced a

MAYTAG DRYER

Model MDE9700AYM

Near Cedar Park, Texas 78613

Paul

Job Details: 05/22/2023

Arrived onsite for a dryer that runs but doesnt heat. I found 243VAC to the heater and found the heater open.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Pflugerville, Texas 78660

Gerry C

Job Details: 05/22/2023

"KRFC704FPS04 Arrived to instal previously diagnosed and ordered parts. I found the FC at -4 and the RC at 37 and further inspected. The right RC door had a failed gasket with severe gapping, top to bottom. The rear drain tube was gapped and I corrected. RC average was 35, FC was 4. Due to my finding and readings, I suspect the evaporator had frozen, causing the cooling issues. I removed and replaced the door gasket and tested. The unit resumed all normal functions and was cooling as designed. Unit set to basic defrost. No leaks observed during service.

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JS1

Near Moody, Texas 76557

David Z

Job Details: 05/22/2023

"Arrived on site to diagnose range that was not heating. On arrival customer told me things seemed to take longer to cook than expected, and burners don't stay red hot. I advised cycling of burners was normal, and this is how the unit is designed. I checked incoming voltage and found voltage and polarity good, but had attached itself to the L1 wire and cooked itself. Removed from unit and verified proper function. Repair completed."

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Kyle, Texas 78640

Kevin

Job Details: 05/22/2023

"Arrived on site and found control panel is unresponsive, found power to control board is good and status light is on. No status light on control panel. Replaced control board and washer was idle and control panel was not plugged in but capacitor sparked and blew out. Spoke with techline, although not defined capacitor is likely for drain pump circuit drain pump has failed and shorted control board and control panel

We serviced a

KITCHENAID OVEN

Model KDRS463VSS03

Near Driftwood, Texas 78619

Leonardo

Job Details: 05/22/2023

Arrived on site to replace control board and console. Replaced all 3 parts test unit and unit test good.

We serviced a

WHIRLPOOL ICE MACHINE

Model KUIX505ESS2

Near Horseshoe Bay, Texas 78657

Lou

Job Details: 05/22/2023

"Arrived on site to inspect ice machine too hot and not producing ice. Upon further inspection, I found the cleaning needed light illuminated on the control panel. Placed the unit in diagnostics and tested and when the valve came on, no water dispensed into the reservoir. I found the water inlet hose not connected to the water valve under the sink. I reconnected the water line and retested the unit and it is operating as designed. I turned the unit on and allowed it to operate and it is operating as designed as it made a slab of ice and when it dropped onto the cutter, it began to cut the slab into cubes. I recommended the customer perform a cleaning cycle on the unit to allow tit o clean and function properly.

We serviced a

JENN-AIR OVEN

Model JJW3830DP01

Near Austin, Texas 78738

Leonardo

Job Details: 05/22/2023

"Arrived on site to test unit for shorted keypad error. Test unit and found shorted console. Replaced console. Test unit and unit test good job complete."

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW1

Near Pflugerville, Texas 78660

Kimo

Job Details: 05/22/2023

Arrived onsite for a washer that is not going into wash cycle. Upon arrival the customer showed me a video of the issue. Upon inspection I found that the cap was leaking oil and the actuator also failed. I installed the new actuator and cap and tested the unit and found unit operating as designed no leaks.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Austin, Texas 78717

Kimo

Job Details: 05/22/2023

Arrived onsite for a refrigerator that has stopped making ice. Upon inspection I found that there was no code stored for the ice maker and the ice maker harvested and filled with water. Upon further inspection I found that the fc evap was iced over and the thermistor was not making good contact with the refrigerant tubing. I corrected this and checked the drain tube and found in clear and not sagging. I leveled the unit and made sure the doors sealed up perfectly

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS01

Near Lakeway, Texas 78734

Luis

Job Details: 05/22/2023

"Arrived on site. Customer defrosted unit due to ice build up on fresh food evaporator,replaced thermistor under company 1 year warranty,secured thermistor to suction line behind manufacture weld joint with a zip tie. Advised replacing the ui for defrost issue customer is going to monitor unit.

We serviced a

WHIRLPOOL WASHER

Model WTW6120HC1

Near Dripping Springs, Texas 78620

Andrey

Job Details: 05/22/2023

"Arrived on site to test unit for F7E1, tested unit found failed gear case, oil covering belt and cam, replaced parts and tested, unit is now running as designed

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN506EPA00

Near Wimberley, Texas 78676

Andrey

Job Details: 05/22/2023

"Arrived on site to test unit for lights not working, tested unit found right door hinge broken, activated both switches at the same time and all the lights came on, at this time customer does not want any repairs done and when he decides to replace the hinge he will contact us

We serviced a

MAYTAG WASHER

Model MVWB850YW1

Near Wimberley, Texas 78676

Andrey

Job Details: 05/22/2023

"Arrived on site to test unit for loud grinding noise, tested unit found failed bearings, replaced bearings and tested at just spin cycle, unit is now running as designed advised customer not to use for 24 hours to allow glue to dry, job complete"

We serviced a

KENMORE WASHER

Model 110.230221

Near Wimberley, Texas 78676

Andrey

Job Details: 05/22/2023

"Arrived on site to test unit for not spinning, tested unit found failed transmission and basket drive, customer could not reach the land lord for approval, spoke to CS unit has excessive amount of rust that will contribute to more failure in the future and no suitable repair can be guaranteed

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS05

Near Wimberley, Texas 78676

Andrew

Job Details: 05/22/2023

Arrived on site to install previously diagnosed mag and inverter. Found wave guide was damaged. Submitted photos to Techline and agreed issue i. Was advised unit would not be covered. Advised customer to contact customer service with provided SR#. Job complete. SR#7736463877

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Austin, Texas 78736

Kevin

Job Details: 05/22/2023

"Arrived on site and inspected dryer and found it is not heating, also found airflow meter is showing restricted. Checked incoming power and found 120 V from L2 to neutral, 0 V from L1 to neutral. Recommended that homeowner to correct incoming power. Also went to the exterior will need to be cleaned/cleared by a service before dryer is used again. Took multiple pictures and airdropped them to customers phone, job complete."

We serviced a

WHIRLPOOL DRYER

Model MEDB835DW4

Near Liberty Hill, Texas 78642

Maurice R

Job Details: 05/22/2023

Arrived onsite for dryer making a squealing noise. On inspection found the dryer while spinning makes a squealer noise. Gain acc to the dryer and replace the belt pulley. Tested unit and it is running as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT549SZDM04

Near Austin, Texas 78728

Kimo

Job Details: 05/10/2023

Arrived onsite for a refrigerator with a noise ice maker. Upon arriving I found that there was none in the office of the building and all door were locked. Office to reschedule.; O-emld tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model EV188NYWS01

Near Leander, Texas 78641

Lou

Job Details: 05/10/2023

"Arrived on site to inspect freezer not cooling. Upon further inspection, I found frost on the evap cover again. Removed the cover and tested the bimetal and found it open. I am ordering the bimetal,and defrost timer and scheduled return service for 05/16/23. No water leaks observed during service and I recommended the customer turn the unit off for 24 hours to allow it to defrost and they requested replacing both parts upon return service. ; ordrng 1 WP1-81801-001 (Defrost bimetal) and 1 WP3-81329 (Defrost Timer)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Waco, Texas 76710

Jonathan M

Job Details: 05/10/2023

"Arrived on site for a refrigerator that is not cooling and wont shut the freezer door. Inspected unit and work area. Plugged in it in and found the unit. Be kinda cool and operate as designed. Did fine but the freezer door would not shut properly. I took it to adjust the slides, and was unable to. Ordering the slides and gear collar. to contact the customer about a return date due to limited parts availability.; ordrng 1 WPW10397636 (Left hand slide) and 1 WPW10397635 (Right hand slide) and 1 WPW10277361 (Gear collar)"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near West Lake Hills, Texas 78746

Wesley

Job Details: 05/10/2023

Arrived onsite and found unit operating with failed L1 power causing unit to not heat. Advised customer on findings and would be need to restore normal operation. All else checks good. ; saved tckt

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Marble Falls, Texas 78654

Gerry C

Job Details: 05/10/2023

"KOCE500ESS22 Arrived to inspect damaged door. I found the part that had been sent out was incorrect. Office to order outer door W11600222 and liner W11617223. Office to contact the customer to arrange return service. ; ordrng 1 W11600222 (Oven Door SS) and 1 W11617223 (Liner, Door)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Killeen, Texas 76542

Tyler

Job Details: 05/10/2023

"Arrived on site for refrigerator making a thumping/clicking noise. Upon arrival conf8rmed noise and found dampener motor getting stuck mid way and thumping, rescheduled to complete repairs with new dampener W11087463.; ordrng 1 W11087463 (Dampener motor)"

We serviced a

SAMSUNG RANGE

Model NE58K9850WS/AA 05

Near Austin, Texas 78701

Matthew

Job Details: 05/10/2023

Arrived onsite to replace board. Replaced board per Samsung recommendations. Found that board did correct communication error however relays on board are failed not allowing elements to energize

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF993FIFM00

Near Austin, Texas 78730

Wesley

Job Details: 05/10/2023

Arrived onsite for replacing the Orion board for short cycling of the control symptom and found unit with short in the freezer icemaker. Disconnected p7 connector to restore other normal function to refrigerator. Advised customer on solution and advised that the unit is likely to have shorted wiring in the cabinet to the freezer icemaker which would not be serviceable.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Bastrop, Texas 78602

Scott

Job Details: 05/10/2023

Arrived on site for top shelf items freezing . Found some ice build build up in diffuser door . Replaced diffuser . Ran diagnostics all checking normal. Did also instructed on keeping items off back wall to improve air flow . No water leaks detected at this time. Job complete .; O-emld tckt

We serviced a

GE REFRIGERATOR

Model GSH25JSDDSS

Near Killeen, Texas 76542

Tyler

Job Details: 05/10/2023

"Arrived on site for refrigerator not cooling. Upon arrival confirmed issue and found large defrost build up. Accessed stat and heater and found stat blown internally as well as heater terminal connection cracked on left side. ordrng 1 WR51X10055 (Defrost heater) and 1 WR50X10065 (Defrost stat)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE254ESS2

Near Round Rock, Texas 78681

Kimo

Job Details: 05/10/2023

Arrived onsite for a DW with a lower rack that has fallen off off of its track. Upon inspection I found that the rack had fallen off of the right side track. Upon my attempt to fix it I broke the track I am ordering the track. Office to reschedule ; ordrng 1 W10822166 (TRACK)

We serviced a

KENMORE WASHER

Model 796.4148241

Near Cedar Park, Texas 78613

Kimo

Job Details: 05/10/2023

"Arrived onsite for a washer that is leaking. Upon inspection I found that there was a leak coming from the door of the machine caused by the drain holes in the bellow being blocked with debris I cleaned it up and treated and found that that leak was no more. Upon further testing I found a leak that would only show itself when the drain pump kicked on, the leak was coming from under the unit up at the front indicating to me that the may be a leak at the hose or the pump itself. ordrng 1 AHA72973309 (PUMP ASSEMBLY,DRAIN) and 1 4738ER1002A (Washer Tub-to-Pump Hose)"

We serviced a

JENN-AIR REFRIGERATOR

Model JS42NXFXDE01

Near Austin, Texas 78704

Wesley

Job Details: 05/10/2023

Arrived onsite and verified unit is now operating with superficial compressor cover damage. Corrected damaged cover to allow proper installation. Unit is now operating properly and installed in cabinet. ; O-emld tckt

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Andice, Texas 78628

Lou

Job Details: 05/10/2023

"Arrived on site to inspect dryer not heating. Upon further inspection, I tested voltage at the wall and got 245V. I checked the terminal block and found the ground and neutral were switched. I corrected the wiring and tested the unit and found the element not coming on. I tested the thermostat, cutoffs, fuse and element and found the cutoff and thermostat were bad. When I tested the element it showed good continuity; however, when I removed the element and visually checked it, I found the middle metal plate badly warped and crackedordrng 1 WP3977767 (Thermostat)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Pflugerville, Texas 78660

Vincent

Job Details: 05/10/2023

"Arrived on site for refrigerator, inspected unit and work area. Tested Defrost thermistor at 3.5kh, control sending voltage to defrost 120VAC and heater drawing 1.8 amps. Called techline spoke to joe #7736333022 replace the defrost thermistor. Advised tenant to defrost refrigerator 24hrs before next appointment. No leaks observed during service

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Bertram, Texas 78605

Gerry C

Job Details: 05/10/2023

"MDB4949SKZ0 Arrived to inspect leak. I found the drain line that is located within the sump area had split just below the connector at the distributor. Office to order part, unit has water to it shut off and no leaks of the water supply observed during service. ; ordrng 1 W11551233 (Hose-Drain, Sump)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Maxwell, Texas 78656

Joe Z

Job Details: 05/10/2023

"Arrived on site for loud vibrating noise. Upon arrival I can hear noise as I walk into kitchen. Sound is coming from bottom rear of unit. Removed panel to inspect condenser fan and compressor. Found that the vibrating sound is coming from compressor during max speed. Contacted JC for assistance. After series of checks and cannot find any loose or vibrating tubing. Believe the compressor is having internal failure. Ordering sealed system repair for compressor replacement. This is a r600 system. The fittings are steel and have lockrings. Ordering compressor, nitrogen, r600 kit, access valve, and Uv drier. Office to reschedule ; ordrng 1 R600kit (R600 kit) and 1 Nitrogen (Nitrogen) and 1 W11557671 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (Uv drier)"

We serviced a

WHIRLPOOL ICE MACHINE

Model KUIX535HPS00

Near Troy, Texas 76579

Tyler

Job Details: 05/10/2023

Arrived on site for ice machine not making ice. Upon arrival confirmed issue. Ran diagnostics and found no error faults. During evap freeze cycle I heard a loud hissing from evap plate. During harvest cycle from ice bin filling with fumes from evap plate. Found leak in sealed system. Will need office to reschedule for sealed system repair once availability of parts is known.; ordrng 1 WPW10218037 (Evaporator) and 1 WP2185625 (Water slide) and 1 WPW10605286 (Compressor) and 1 W10843121 (Non uv drier) and 1 W10913906 (Access valve)

We serviced a

WHIRLPOOL DISHWASHER

Model KUDE40FXWH1

Near West Lake Hills, Texas 78746

Wesley

Job Details: 05/10/2023

Arrived onsite for unit leaking and diagnosed as a dispenser leaking rinseaid into tub and causing leak. Unit drains all rinseaid in few loads.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB01

Near Round Rock, Texas 78664

Vincent

Job Details: 05/10/2023

"Arrived on site for refrigerator, inspect3 unit and work area. Customers complaint was unit not cooling well. Retrieved temps at FC 16 RC 37?. Unit will need a sealed system and its covered under warranty. Ordering compressor, access valve and uv drier. I rescheduled for 05/16/23. No leaks where observed during service. ; ordrng 1 WPW10507886 (Compressor) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve)"

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Kyle, Texas 78640

Kevin

Job Details: 05/10/2023

"Arrived on site and replaced gear case, belt, actuator, agitator, and capacitor. After rebuild attempted to run a diagnostic cycle and lid lock will now not engage. Replaced lid lock and new one will not work either and is defective. Will need to bring back another lid lock it will also bring back motor.; ordrng 2 W11307244 (Lid lock)s and 1 W11497303 (Motor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Austin, Texas 78749

Luis

Job Details: 05/10/2023

"Arrived on site. Found ui unresponsive,removed dispenser covers ui responsive found water dispenser paddle sticking ordering a new ice door assembly; ordrng 1 W11423781 (Ice door)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT549SZDB00

Near Leander, Texas 78641

Lou

Job Details: 05/10/2023

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps in the FC=49 degrees and the RC was room temp. I removed the FC evap cover and found a large ball of ice in the top right corner at the cap tube (photo). When I removed the evap cover, I found a burn spot on the bottom left of the cover and also found a burn out spot on the defrost element. I tested the element and found it open. ordrng 1 WPW10316428 (Defrost element) and 1 WPW10507886 (Compressor kit) and 1 WPW10143759 (UV dye drier) and 1 TJ90SF8404 (Access valve) and 1 W10836706 (Evaporator) and 1 CNOTE (2 HOUR JOB)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS01

Near Horseshoe Bay, Texas 78657

Gerry C

Job Details: 05/10/2023

"KBFN502ESS01 Arrived to left no ice and frost in FC. I found the back wall of the FC encased in ice. I removed the ice and found the evaporator full of ice and removed it, correcting thermistor placement, as well. The likely cause of the frost issue was the right FC slide retract damaged. The RC doors will require adjustment upon return and the FC will require door alignment after the slide is replaced. The unit was severely tilted out at the top, inch of difference from the bottom and I corrected within the cabinet. The unit will require further adjustment, tech GCO. Office to contact the customer to arrange return service; ordrng 1 W10858096 (FC Door Slide, RH)"

We serviced a

WHIRLPOOL FREEZER

Model WRS315SDHZ08

Near Harker Heights, Texas 76548

Tyler

Job Details: 05/10/2023

"Arrived on site for refrigerator not allowing fc door gasket to stay in place, upon arrival I found fc gasket falling from liner. Found liner starting to separate from door and wont hold gasket. Will need office to reschedule once availability of fc door is known.; ordrng 1 LW11255360 (Fc door)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF707ESS01

Near Canyon Lake, Texas 78133

Andrew

Job Details: 05/10/2023

"Arrived on site to test unit for frost building up around ice maker area and in RC. Found both left and right RC door gaskets are torn and need replaced. Found dual valve leaking. Also found ice maker over filling causing water leak as well. Fill tube heater receiving proper voltage(120vac) but not able to get resistance reading. Also found silicone between liner and cabinet was starting to peel away causing air leak. Recommend replacing both dual and inlet valves, control, UI, ice maker, ice box fan, fill tube heater, both left and right RC door gaskets, and sealing cabinet and liner with new silicone. Needing autho and office to reschedule. Needing 2hrs on return visit. ; ordrng 1 W10843055 (Control) and 1 W10865826 (Inlet valve) and 1 W11089931 (UI) and 2 W10407212 (RC gasket)s and 3 W10841140 (Silicone)s"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Austin, Texas 78747

Matthew

Job Details: 05/10/2023

Arrived onsite for unit not heating and condensation buildup. Upon arrival inspected unit. Tested and found unit tumbling and heating but poor airflow. Inspected and found internal blockage. Removed debris and tested. Unit is now functioning properly. Notified customer of proper airflow and recommended duct adjustment. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Austin, Texas 78745

Matthew

Job Details: 05/10/2023

Arrived onsite for dryer not heating. Upon arrival inspected unit. Found unit is tumbling and heating. Found restricted air flow. Inspected external duct and found duct kinked. Took pic and showed maintenance. Maintenance will try and adjust but outlet does not match installation. Unit is functioning properly. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Cedar Park, Texas 78613

Kimo

Job Details: 05/10/2023

Arrived onsite for an DW that is leaking from the bottom. Upon inspection I found that there was seep coming from the drain pump hose I adjusted the hose clamp and tested the unit and found that the leak was gone. Job

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29BBMS02

Near Temple, Texas 76502

Tyler

Job Details: 05/10/2023

Arrived on site for refrigerator needing previous diagnosisEd sealed system. Upon arrival reconfirmed issue. Found restriction in system and installed compressor uv drier and access valve. Used nitrogen and confirmed unit could hold 120psi with no leaks. Pulled vac then recharged system with 5.50oz of r134a. Informed customer to give unit 24 hrs to stabilize temps. Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Seguin, Texas 78155

Joe Z

Job Details: 05/10/2023

Arrived on site for water leaking through ice dispenser. Upon arrival inspected unit and found water covering drip pan and spilling over onto floor. Test the ice door and is too gapped. Need to replace ice door assembly. Replaced ice door W11423781. Unit is operating as designed. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Kyle, Texas 78640

Kevin

Job Details: 05/10/2023

Arrived on site and inspected refrigerator and found frost buildup In the freezer. Found a very small air gap on the bottom left corner of the freezer door. Took pictures. Used steamer to remove ice and heat it up gasket while straightening Molean an air gap appears to have been corrected.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Austin, Texas 78746

Luis

Job Details: 05/10/2023

"Arrived on site for icemake issues. Found water over spraying and not entering icemaker correctly,removed evaporator cover adjusted fill tube added sleeve to fill tube reassembled unit ran harvest test passed ran fill test passed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB329DMBM03

Near Spicewood, Texas 78669

Paul

Job Details: 05/10/2023

Arrived onsite for a refrigerator not making ice. I found the bale arm in the off position. I showed the customer and explained how the bale arm works. I turned it on and the icemaker went thru a harvest cycle and filled with water. The unit is working as designed. There were no water leaks present at the time of service. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Austin, Texas 78758

Vincent

Job Details: 05/10/2023

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was UI had no power. Confirmed and found that the connector above the door was disconnected. Reconnected and found unit operating as designed. Job completed."

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Smithville, Texas 78957

Scott

Job Details: 05/10/2023

"Arrived on site for washer not spinning load out .ran diagnostics. In agitation very weak agitation, in spin it would just hum. Replaced cap . Re ran diagnostics. All checked normal . No water leaks detected at this time . Job complete"

We serviced a

AMANA RANGE

Model AER6303MMS0

Near Bastrop, Texas 78602

Scott

Job Details: 05/10/2023

Arrived on site for range not heating . Found unit dropping one leg of power and other leg having 240v . Recommended having an electricianlook at outlet . Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ01

Near Austin, Texas 78731

Wesley

Job Details: 05/10/2023

Arrived onsite for crouched front right cabinet upon installation. Toook photo evidence and called techline to report cosmetic condition. Spoke with Steve from techline to document non serviceable damage. SR#7736370146 customer will stand by for follow up from trade care.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ01

Near Georgetown, Texas 78633

David Z

Job Details: 05/10/2023

"Arrived on site to diagnose refrigerator that had lost cooling in both compartments. On arrival found the unit was unplugged. I moved it out and found water all over the floor, indicating drain pan was full. I checked the defrost heater and found the L1 side was completely disconnected and heater was not turning on. I secured the line and taped it together so it will not unplug again. Repair completed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near McQueeney, Texas 78123

Joe Z

Job Details: 05/10/2023

"Arrived on site for broken wheel on upper rack. Upon arrival,inspected unit and is not securely mounted to cabinet. found left side wheel adjuster of upper rack has failed. Need to replace wheel adjuster and stop. Replaced adjuster kit W10712395, and 1 stop WPW10508950. Unit is operating as designed. No leaks present at this time. Job complete"

We serviced a

MAYTAG WASHER

Model MVW6500MW0

Near Salado, Texas 76571

Tyler

Job Details: 05/10/2023

Arrived on site for washer needing previously diagnosed controls. And hose. Upon arriving I installed parts. Reassembled and reset unit. Ran quick wash cycle and found unit working as designed with no leaks. Call complete

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Seguin, Texas 78155

Joe Z

Job Details: 05/10/2023

Arrived on site for unit not operating and stays stuck on sensing. Upon arrival ran diagnostics and there are no saved error codes. Test unit and basket does not turn during sensing. Raised unit to access motor. Test capacitor and is out of capacitance. Need to replace capacitor. Replaced capacitor W11395618. Test unit and unit by operating a normal cycle. Unit now operates as designed. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Canyon Lake, Texas 78133

Andrew

Job Details: 05/10/2023

"Arrived on site to test unit for cooktop light no working and arcing. Found control relay had burnt out. Spoke with safety and was told to use autho# W170U80WPL1. Replaced control, unit now working as designed. Job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHB0

Near Austin, Texas 78717

Paul

Job Details: 05/10/2023

Arrived onsite for a dishwasher that is still leaking. I ran diagnostics again and could not duplicate the leak but I found water trails down the right door jamb again and the to kick sound barrier insulation was wet. I changed the door gasket out again. Call complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Austin, Texas 78759

Vincent

Job Details: 05/10/2023

"Arrived on site for refrigerator, inspected unit and work area. Installed parts ordered by previous tech. After installing I powered unit back on and advised the customer to allow 24hrs to cool. Leaks where observed from defrost. Job completed."

We serviced a

KITCHENAID ICE MACHINE

Model KUIX505ESS1

Near Austin, Texas 78735

Luis

Job Details: 05/10/2023

"Arrived on site. Ran diagnostics weak water flow from valve,sensor in recirculating pump not sensing water small leak at drain pump and water pan,replaced valve,recirculating,drain pump and water pan ran diagnostics all test passed ran unit through a clean cycle"

We serviced a

JENN-AIR ICE MACHINE

Model JUIFX15HX00

Near West Lake Hills, Texas 78746

Luis

Job Details: 05/10/2023

"Arrived on site. Found thin to no ice,ran diagnostics weak water flow to water pan with and without filter diagnosed a defective water valve,replaced water valve tested water fill good strong flow unit passed all other diagnostic test no leaks at valve"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GC5NHAXSB01

Near Austin, Texas 78732

Paul

Job Details: 05/10/2023

Arrived onsite for a refrigerator that is leaking water out of the bottom of the FC door and there is ice in the bottom of the FC. O found the drain tube iced over and restricted causing the issue. I removed the ice in the bottom and the drip pan. I cleared the drain tube. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Georgetown, Texas 78633

David Z

Job Details: 05/10/2023

"Arrived on site to diagnose dishwasher not drying dishes well. Examined unit and ran through diagnostic cycle. Found all items passed, no error codes present. Confirmed heater is good and hot. I found customer has not been using any rinse aid. Advised on the function and importance of using rinse aid. Went over use and care tips. Unit working as designed. Repair completed."