Arrived on site to replace previously ordered parts for washer. Upon trying to remove agitator found mounting bolt rusted and rounded out. Repairs cannot be done with out removing agitator

"Ride on site 10 inspected washer and found power is constantly being sent to the capacitor, but motor is not running. Also found gear case is beginning to leak oil, will need to rebuild washer; ordrng 1 W11449840 (Gearcase) and 1 W11026785 (Motor drive) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11395618 (Capacitor) and 1 W11481722 (Actuator) and 1 W10902814 (Washplate) and 1 W11590868 (Lower harness) and 1 W11481116 (UI encoder) and 1 W11556725 (Control) and 1 W11026785 (Motor)"

"Arrived onsite to install previously diagnosed part, upon arrival I installed new control and found no change. I the. Install new module and found no change. Returning with regular.

"Arrived onsite for a range with a oven door handle that is loose. I tighten up the handle and tested the unit and found the unit operating as designed? Cx informed me that the front 2 burner wont lite properly. I confirmed this and check that both were clean and adjusted properly and found the good. I am ordering burner heads and caps. Office to reschedule.; ordrng 2 W11435630 (Spreader, Flame (Left Front and Right Front))s and 1 W11435570 (CAP-BURNER)"

Arrived onsite to install previously diagnosed parts. Upon installation of new parts and testing I found that the burner would allow too much gas to come out on one side vs the other causing the spark ignitor to burn up. I am ordering 1x back burner and return with the extra ignitor that was sent with me. Office to reschedule.; ordrng 1 WP9758078 (BURNR-OVEN)

Arrived onsite for refrigerator making noise (vibrating noise) unit arrival I found that the unit was not making the noise at this time. I check compressor aria and found nothing out of the ordinary. I leveled unit to see if that would help with the noise. I noticed that t right door gasket was torn so I am ordering it. Office to reschedule. ; ordrng 1 W11456682 (GASKET-DOR)

Arrived on site to install previously diagnosed parts. I was still not able to remove washplate nor break it. We will need to return with washplate removal tool. Office to reschedule

"Arrived on site for a refrigerator drawer freezing in the RC. Upon arrival the customer stated that it was not frost or ice everywhere, but the product in the drawer was just completely frozen. Upon arrival the unit had also been off. I went to put the unit into diagnostics mode and found the UI flashing PS2 and the control lock light flashing. I could not clear the error code nor get the lock off. I checked the switches and found when pressed the lights would shut off. I called techline and spoke to JR and received SR# 7733961946. JR stated PS2 is bottom thermistor shorted. JR recommended replacing both thermistors. While on the phone I was able to get the error to stop flashing shortly, and we verified the fans ran. Once the error began again I could no longer activate any loads.; ordrng 1 WPW10204946 (Thermistor)"

"Arrived on site to inspect dishwasher creating moisture on countertop. Upon further inspection, the customer had the unit performing a cycle and had approximately 30 mins remaining. I found no moisture on the countertop, but it was warm and when sliding my hand across the area where the customer has been finding moisture, my hand would stick telling me moisture was beginning to form. Using my borescope, I was able to run the scope on the top left side of the unit between the countertop and unit and did not see any signs of moisture and my lens never fogged up (photos). I pulled the unit out and found a small, approximately 3inch in diameter, spot of moisture on the bottom side of the countertop approximately 12-14 inches from the front of the unit. I checked the insulation and torn the unit and found no signs of moisture or any water leaks. Using my multimeter, I placed my thermal lead in between the insulation and dishwasher at the point of moisture and measured temps and got 116 degrees. I contacted techline and spoke to Bruce and provide the previous SR# and advised of my findings. Bruce recommended checking for any water leaks on the tub and if none found, order a Steam Blanket and provided the part number. Bruce advised that all info will be documented to previous SR#7733757174. I am ordering the steam blanket and office to schedule return service. No water leaks observed during service other than moisture under countertop.; ordrng 1 W10896113 (Steam blanket)"

Arrived on site to test unit for oven not heating properly. Found broil element receiving proper voltage but bake element voltage is fluctuating from 70vac to 20vac. Recommend replacing control. Found no breaks in harness and continuity was good. Office to reschedule. ; ordrng 1 W11528350 (Control(white))

"Arrived onsite for a refrigerator with a no ice and no water dispenser condition. I found the temps correct in both compartments. I found the water reservoir frozen due to air leakage around the fan scroll. Need to replace the evaporator cover, fan scroll, and double up the gaskets between the scroll and air tower. Ordering WPW10387382 evaporator cover, W10394945 Gasket-rear, W10387387 gasket-upper, W10260462 gasket rear, and parts research/fan scroll. Parts number for the fan scroll in service matters does not show as good on Marcone. Office to RS.; ordrng 1 WPW10387382 (COVER-EVAP) and 1 W10394945 (Gasket rear) and 1 W10387387 (Gasket upper) and 1 W10260462 (Gasket-rear) and 1 PartsResearch (W11512827 Fan Scroll)"

Arrived on site for washer needing previously diagnosed parts. Upon arrival reconfirmed issue. Found ACU and motor both incorrect styles needed for repairs within packaging. Will need office to reschedule with customer once availability of new parts is known and can be verified for accuracy.; ordrng 1 W11116592 (Acu (need inspection)) and 1 W10006487 (Motor)

"Arrived on site to test unit for not advancing in cycle, tested unit found shield got bent and fused with the cam, recommend replacing cam and shield on return visit, ordering parts office to reschedule ; ordrng 1 WPW10427633 (Shield)"

"Arrived on site to test unit for not completing cycle, tested unit found spin cycle not engaging and tub over filling with water ordering control and pressure switch, office to get authorization and reschedule ; ordrng 1 DC92-01739A (Main control) and 1 DC96-01703C (Water pressure switch)"

"Arrived on site for a refrigerator making a loud noise. Upon arrival the customer walked me through the issue. They found when opening the left side RC a loud rubbing/rattle noise starts, and the issue has been occurring for a while. I was able to replicate this. I checked temps and found all compartments good. I then put the unit into diagnostics mode and activated all airflow components. I found the noise occurring when the damper was activated indicating a bad damper; ordrng 1 WPW10479155 (Damper)"

Arrived onsite for washer not filling properly. Upon arrival tested unit and found very little water flow into the unit from valve. I was going to do a water pressure test but found it while trying to disconnect the hot water the shut off valve is not working properly. Both fully left and fully right would not shut the water off.

"Arrived onsite for Washer Won't Turn On - No Operation . Upon arrival ran diagnostics and got error codes for F2-E1 stuck key, and F7-E1 basket speed fault. Tested unit on auto test and unit would not agitate or spin, getting a humming sound from motor. Inspected the motor and motor is good. Found that the capacitor is bad. Need to order capacitor. Office to reschedule ; ordrng 1 W11158830 (Capacitor)"

"Arrived on site to test unit for not operating correctly, tested unit found melted cam and failed gear case, recommend replacing gear case, cam, shift actuator and control, ordering parts, office to reschedule ; ordrng 1 W11454734 (Gear case) and 1 W10721967 (Cam) and 1 W11239857 (Belt)"

Arrived on site to test unit for unit not starting no power. Test unit and found unit getting 118v to control board but not responding. Replaced ui board test unit and unit still not coming on. Ordering new control board office to reschedule ; ordrng 1 W11462458 (Control board)

"Arrived on site and replaced control board and vent fan and started diagnostic cycle and found wash motor is not running and it is still not getting voltage. Spoke with techline and they said there is either a problem with the wash motor or the harness and that this has caused new control board to fail also. Techline recommended replacing wash motor, harness, and control at the same time. Will need to order another new control board and will also bring control panel.7733960109; ordrng 1 W11416457 (Control panel) and 1 W11410066 (Control board)"

Arrived on site for an oven that is steaming up the user interface and is causing it to glitch and turn off. Inspected unit and work area. The customer had a pizza cooking prior to arrival so that way we could replicate the issue. Noticed steam going in between the glass of the user interface consul and the consul excepting heat as selections causing it to short circuit. Checked underneath and found part of the consul separating underneath close to the oven. Ordering consul and the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11296171 (Console)

"Arrived on site for washing machine taking a long time to finish a cycle. I inspected the unit and work area. I found no fault codes in diagnostics. I ran a diagnostics cycle and found cold valve one not filling. I ohmed out all 4 valves and found them all in range. I checked voltage to cold valve one when it was being called for and found no voltage, indicating a bad control. Job complete.; ordrng 1 WPW10692383 (Control)"

"Arrived on site for vent hood intermittently working, and the microwave not heating up. I inspected the unit and work area. I pulled the unit from the cabinet and gained access to the interior. I inspected the blower motor capacitor. I found it reading 2.9 uf when its supposed to read 10uf. I tested the magnetron and found it has shorted to its chassis; ordrng 1 WB27X11079 (Magnetron)"

Arrived on site for fridge having PO error and freezer not cooling. I inspected the unit and work area. I put the unit into a forced defrost. I found the defrost heater coming on. I inspected both evaporators and found them full of ice. I ran the rc and fc fans. I found the fridge throwing the PO during the fc fan running. I gained access to the control and unplugged the fc fan and still found it throwing a PO code. The hv control and fc fan harness will need to be replaced.

"Arrived on site to insoectmwasher not starting. Upon further inspection, powered the unit on and pressed start and the unit made an odd electrical noise and then shut down. The display was showing a binary code for F7E4 error code. I tilted the unit back and found a black oily substance coming from the capacitor. I advised the customer of my findings and advised I would have to order the part and come back. I am ordering the capacitor and scheduled return service for 06/30/22. Unit left unplugged for safety and no water leaks observed during service.; ordrng 1 W11395618 (Capacitor)"

Arrived on site for refrigerator not cooling. Upon arrival confirmed issue in town temperatures in both compartments over 50?. Then found the fans in the unit running and running but I found the answer to the compressor between .2.3 A and the pump in the refrigerant to the system inform customer that office we need to reschedule for a salt system repair for the unit once availability of all parts is known. ; ordrng 1 W11369198 (Compressor) and 1 W11357917 (Evap coil) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 R600equipment (R600 equipment) and 1 Nitrogenkit (Nitrogen kit) and 1 Cnote (PR to order fittings needed) and 1 Cnote (Needs4 hr repair)

Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. Confirm the customers complaint and found the overload completely shut off when the unit did attempt to turn on the compressor. Found the compressor extremely hot to touch. Replace the start device and capacitor after attempting to cool down the compressor. Found the compressor is still pulling 5 to 6 amps. Spoke to SWN was advised the issue is with the compressor. Was told the office would order all necessary parts for the sealed system. Please schedule for three hours due to lokring and our 600 service. Please contact customer when parts are made available.; O-emld tckt

Arrived on site to test unit for no ice production. Found error code e5(ice maker thermistor). Also found facia and fill tube heaters not receiving proper voltage. Recommend replacing ice maker and control. Office to reschedule. ; ordrng 1 W11224256 (Control)

"Arrived on site to replace previously diagnosed control, capacitor and belt, took resistance on drain pump and found it at 20 ohms,replaced parts powered on unit, control receiving 120VAC green light is blinking sending 12VDC to console, but console not powering on, recommend replacing line filter, console, control and latch at the same time to fix issue,please double check all load before powering on unit, office to reschedule office to reschedule ; ordrng 1 W11478524 (Console) and 1 W11567712 (Control board) and 1 W11394572 (Latch) and 1 W11033573 (Line filter) and 1 W11590868 (Harness)"

"Arrived on site to test unit for not advancing in cycles, tested unit found over load error codes present, put unit through diagnostics cycle and found Tachometer registering RPMs but basket not spinning, exposed back panel and found broken belt ; ordrng 1 WPW10131172 (Belt)"

"Arrived on site for washer not starting . Ui is not responding when start is pushed . Not able to get into diagnostics. Did power restart , same results . Ordering control, ui , latch if needed . Will need second man , unit is stacked in closet . No water leaks detected at time of service. Call to set return ; ordrng 1 2ndman"

"Arrived to inspect washer damage from off-balance condition. I discussed the issue with the CX and they had an average sized load and I did not see any signs of CX misuse. The unit went badly off-balance and was banging and by the time they were able to shut it off, the cabinet had already been damaged. In addition to the cabinet and wash plate issues, I found the basket balance ring was 0.5 out-of-round and may have been a contributing factor. I contacted the MFG, tech Andrew, and advised of my findings. The tech directed me to order the tub assy, spin basket, suspension and cabinet, in addition to the agitator and wash plate. SR# 7733951120. Please allow 2 hours for return service, office to contact CX for return service. CX will refrain from use. No leaks observed during service. ; O-emld tckt"

Arrived on site for washing machine not cleaning the clothes. I inspected the unit and work area. I found fault code F0E9 out of balance in diagnostics. I ran a diagnostics cycle and found the unit working properly. I gained access to the gearcase and found no signs of leaking oil. I found the wash motor extremely hot to the touch. I tested the winding on the motor and found them out of range. I am ordering the wash motor and capacitor to complete the repair. The office will reschedule.; ordrng 1 W11026785 (Motor) and 1 W11395618 (Cap)

"Arrived on site to possibly install previous diagnose parts. I gained access to the wash plate and tried to remove it with the tool. The wash plate broke and was not extracted. I attempted to chisle the wash plate out and could not. I am ordering the inner basket, outer tube. Cam, belt, and all parts needed to change. The office will reschedule when we have eta on the parts. This is a garage unit and needs to be scheduled for first am only.; ordrng 1 Autho (Autho) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11219115 (Outer tub) and 1 WPW10215093 (Drain filter) and 1 WP8533928 (Screw) and 1 W10752719 (Basket) and 8 WP8533953 (Screw)s and 1 W10528947 (Hub) and 1 2man (2 man)"

Arrived on site to replace fan blower motor and opened box for motor and found one black wire completely off from motor check old motor connection and motor needs 2 black wires new motor came with one. Office to reschedule ; ordrng 1 7409P011-60 (Fan motor)

Arrived on site to diagnose a refrigerator that was not cooling properly. Found temps in unit (rc 34 and fc -5). Temps are correct indicating cycling issue. Ui will need to be replaced to complete repairs. Return date set for 6/30.; ordrng 1 W11330971 (Ui)

Arrived on site for refrigerator not cooling. Upon arrival confirmed issue. Found temps in unit at/above 60+. Found all fans running. Found equalized pressures at 30 and when running at 100/-15. Found unit had leak on high side. Found oil in drier and system from compressor burning out. Unit cant be safely repaired due to oil in system. Will need findings reported. ; ordrng 1 Cnote (Need findings reported)

Arrived on site for refrigerator freezing up in ice bucket and not dispensing. Upon arrival confirmed complaint and found ice frozen/frosted together within grinding slot of ice maker And cubes shrinking together. Found air leak from dispenser separator door. Found ice maker still harvesting ice as designed. Rescheduled customer for 07/01/22 to complete repairs with new separator ; ordrng 1 WPW10353552 (Separator)

"Arrived on site to possibly install previous diagnose parts. I gained access to the tube ring, when I removed the ring I found damaged to the outer tub and inner basket rim. The unit will also need both replaced as they are damaged and warped. Both items have to come from the manufacturer. The office will reschedule when we have eta on the parts.; ordrng 1 W10738339 (Inner basket) and 1 W10371566 (Outer tub) and 1 W10721967 (Cam) and 1 W11213879 (Belt)"

Arrived on site to diagnose a refrigerator that is not cooling properly. Contacted tech line on site and checked pressures in unit. High side was above 300 and low was -5. Unit is restricted and tech line wants us to flush system with nitrogen to clear restriction. Office to reschedule appointment for 3 hours for repairs.Tech line rep ScottFile# 7733950299; ordrng 1 Nitrogen (Nitrogen)

Arrived on site for fridge making a loud buzzing noise. I inspected the unit and work area. I tested the water dispenser and found no noise. I emptied the rc ice maker and ran a fill test. I found the dual valve buzzing loudly. I am ordering the dual valve. Reschedule for July 7.; ordrng 1 W11567408 (Dual valve)

Arrived on site for a microwave making an abnormal noise. Upon arrival the customer stated it is an intermittent issue. I tested the unit with a MW safe cup of water and could not replicate the noise. I did this several times and found the unit will stop heating randomly. Once I unplug the unit for a minute it began working again. I checked the fan and airflow. I found both good. Due to this I am ordering the mag thermostat and control to install. We will also bring back everything else to test once parts are installed. I advised the customer on getting a video of the noise for the return tech. Office to reschedule. ; ordrng 1 W11342846 (Control) and 1 W10832024 (Mag Thermostat)

"Arrived on site. Sealer did not hold on water pan unit will need a new water pan,part ordered return appointment ; ordrng 1 W10837384 (Water pan)"

"Arrived on site to inspect sparks and smoke coming from the range. Upon further inspection, I tested the cooktop and found the front left burner does not work. Pulled the unit out and removed the back cover to inspect the switches and found the front right, front left and left rear switches and bad. I lifted the cooktop to inspect the element burners and found the front left shorted out. I tested temps in both ovens and they are within temp range of set preheat temps ; ordrng 1 WP7403P238-60 (Left rear switch) and 1 WP7403P239-60 (Right front switch)"

"Arrived on site for a microwave with the light put. Upon arrival the customer stated the bottom microwave light is out. The customer also provided POP and I found the unit within WP warranty. I gained access to the socket and found the connectors burnt out. I found the relay on the control stuck open and sending constant voltage. To repair the unit it will need a new socket, control, and harness. Ordering all parts. Office to reschedule. ; ordrng 1 WPW10446250 (Control) and 1 W10539841 (Harness)"

Arrived on site for a washing machine and that is not unlocking and is flashing a code. Inspected unit and work area. Confirmed customers complaint and ran the unit through diagnostics. Found the drain pump initially kicked on and continue to run regardless of whether or not I remove the pressure hose off the pressure switch. Spoke to SW and ran through some testing. Unit will need a pressure switch for repair. Ordering switch and returning with the control. Rescheduled customer to 7/6 due to first available appointment.; ordrng 1 WPW10448876 (Pressure switch)

"Arrived on site for a washing machine that is not advancing through cycles. Inspected in and work area. Customer advised the unit never actually does anything that starts the cycle but then within a few minutes and it turns off. Ran the units are diagnostics and found an F7 E1 (basket speed fault) error code. Ready unit through manual spinning. Found a buzz coming from the washer but the basket not actually spinning. Replace the control and tested it again. Still at the same issue. Removed the rotary switch cables from the control to verify there wasnt a rotary switch. The unit will need a new capacitor, lower harness, and or motor for repair. Ordering parts in the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W10890624 (Motor) and 1 W11158830 (Capacitor) and 1 W10903238 (Lower harness)"

"Arrived on site for upper oven of rain not heating evenly. Upon arrival confirm issue and found resistance to elements at 21.7ohms. Found resistance to sensor at 1.09kohms. Stable power from outlet and ACU to element. Found door seal failing on right side. Also found back right knob, inf. Switch failing to regulate temps to burner and also glued together; ordrng 1 W11517335 (Knob) and 1 W10337392 (Upper Gasket) and 1 WP7403P238 (Switch (BR)) and 1 W10850042 (Bezel)"

"Arrived on site for refrigerator not allowing lights to function, ice maker over producing bucket with ice, and not lvl. Upon arrival confirmed issues. Found led system failing and replaced all leds per SP & s-code for LEDs: W11606409, S84638. I then found ice maker was missing the extension arm and failing to sense when bucket was full. W11215550 (ice maker extension arm); ordrng 1 W11215550 (Extension)"

"Arrived on site to inspect refrigerator temps and over temp alarm on. Upon further inspection, I found the over temp alarm on so I cleared it. I tested temps in the FC=29 degrees and RC=53 degrees. I checked amp draw to the compressor and got .68amps. Disassembled the FC section and inspected the evaporator and found no frost pattern and a ball of ice in the upper left corner. I tested the unit in diagnostics test #10 and when the test got to sub-test 5, there was not frost pattern on the FC evaporator. I advised the customer of my findings and am ordering a sealed system repair. Ordering the compressor, UV dye drier, access valve, RC & FC evaporators, pan heater assembly, CNOTE-3 HOUR JOB and office to schedule return service. No water leaks observed during service.; ordrng 1 8201675 (Compressor kit) and 1 W10915406 (FC evaporator) and 1 W10735008 (Pan heater assembly) and 1 W11553229 (RC evaporator) and 1 WPW10143759 (UV dye drier) and 1 TJ90SF8404 (Access valve ,) and 1 CNOTE (3 hour job)"

Arrived on site for water leaking diagnosed a defective filter housing,removed filter housing,found new housing ordered was damaged missing pressure fitting on housing. Ordering new housing assembly; ordrng 1 WP2209022 (Filter housing)"

"Arrived on site for sparking around dryer door switch . Found when starting dry , unit would not tumble but only hummm. If drum was manualy turned while door switch was held unit will tumble . Ordering motor ,blower wheel . Also ordering harness if needed . Set return for 6/30 .No water leaks detected at time of service. ; ordrng 1 W10396037 (Motor) and 1 696426 (Blower wheel) and 1 3398128 (Tsat) and 1 3392519 (Thermal fuse) and 1 W11090772 (Wire harness) and 1 279320 (Block kit)"

"Arrived on site for a dryer making a loud noise. Upon arrival the customer stated they had a prior company diagnose the unit and that they found a bad blower wheel and belt. The customer provided pictures of the wheel and belt physically damaged. He also provided a video of the noise, which was a loud rattle. I gained access to the unit and found both the blower wheel and belt damaged. Upon further inspection I also found the pulley wheel excessively worn. Per the SP W11378591A we need to install the blower housing seal to help reduce the noise. In order to repair the unit we will also need to replace the blower wheel and install a repair kit; ordrng 1 W11401018 (Seal)"

Arrived on site for a refrigerator that still needed further diagnosing per last tech. On arrival the RC was pulled out and the doors were open. I ohmd out all thermistors and found them within range. I also found all airflow components running as designed. I activated a defrost and found a good 120VAC to the heater and it working as designed. I also tested the IM due to the water/ice build up on the shelves on the prior visit. I found the IM and valve working as designed. This indicates a possible control failure creating a defrost issue. I am ordering the control and the office will reschedule. ; ordrng 1 W11558182 (Control)

Arrived on site to replace previously diagnosed parts. Found evaps completely frosted over. Advised customer unit would need to thawed 48hrs prior to servicing to prevent possible damage to evaps. Office to reschedule. ; O-emld tckt

Arrived on site to test unit for not spinning. Found thermal fuse damaged in packaging. Needing thermal fuse. Office to reschedule. ; ordrng 1 DC47-00016A (Thermal fuse)

Arrived on site to test unit for unit not creating enough suction. Test unit and found bad blower. Ordering new blower office to reschedule ; ordrng 1 W11441128 (Blower)

"Arrived on site to replace previously diagnosed suspensions, replaced all 4 suspension rods, unit is now running as designed, job complete"

"Arrived onsite for Range Flames from Broil not fully lighting. Upon arrival test unit and entire broil burner was lit. With the oven door open the oven light gave the impression that portions of burner were not lit. Closing the door, turning off the light , shows the entire burner lit. Pre heating broiler to 350. Unit is operating as designed. Job complete"

"Arrived on site to inspect dryer noises. Upon further inspection, turned the unit on and immediately could hear a rattling or fast thumping noise. I disassembled the unit and found the back right roller was seized to the axle. I tested the remaining rollers and tension pulley and all were not rolling as designed. Also found the belt beginning to fray and the unit needed to be cleaned (photo-before). I removed and replaced the rollers from van stock (4581EL3001E ), tension pulley and belt. I cleaned the axles and tested the rollers and theyre rolling properly. I vacuumed the unit (photo-after) and reassembled the unit and tested. Used rollers from van stock due to rollers prescreened for today were the incorrect parts. Unit is operating as designed. No lint observed at the end of service, job completed."

Arrived on site to diagnose a dishwasher that is not draining. Found plug in garbage disposal was not removed during installation. Removed plug and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

Arrived on site to diagnose a washer that is not cycling properly. Found rotor bolt loose and tightened bolt. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

Arrived on site to diagnose a dryer that is making unusual noise. Found blower wheel cracked and replaced it. Tested unit and found all is functioning properly at this time.

Arrived on site to replace previously ordered parts for cooktop. Replaced gas lines going to center burner and tested unit. Found all is functioning properly at this time.

"Arrived on site to test unit for water dispensing to ice maker when water paddle is pressed. Found water lines were crossed. Fixed water lines, tested unit, unit now working as designed. No leaks detected. Job complete."

Arrived to instal previously diagnosed and ordered part. I removed and replaced the fill tube and there was not change. I removed excessive plastic from around the fill tube area and the issue was resolved. No leaks observed during service.

"Arrived to inspect unit not washing. I found water was entering the tub, but at a very slow rate, taking nearly three minutes to fill to a level that the unit would operate at. I removed and replaced the inlet valve and tested. The unit operated as designed, no leaks observed during service.

Arrived on site for microwave moving in cabniet when opening . Found rear wall mount missing . Informed customer thats an install issue . She should contract builder . No other issues found with microwave . Job complete

Arrived on site to test unit for burner turning on and off when on medium or a set temp besides high. Test unit and found burners working as designed. When the burner get to the temp set medium or low the burner will turn off to maintain that set temp job complete.

Arrived on site to test unit for lower oven not heating. Test unit and found opened TOD. Replaced TOD. test unit and unit pre heated to 350 unit working as designed.

"Arrived on site to bellow per customer request, customer stated that unit is making a screeching sound when filling with water, replaced parts tested unit unit now running as designed, no leaks detected job complete"

"Arrived on site for drain hose leaking . Found inner drain hose damaged . Replaced hose . Ran diagnostics,all checked normal. No water leaks detected at time of service. Job complete"

"Arrived on site to test unit for soap not dissolving, customer stated that unit worked good and after recent kitchen remodel unit did not run right, tested unit found unit is not getting enough water, pulled unit out and found kinked water line, installed unit correctly, unit is now running as designed, no leaks detected job complete"

"Arrived to inspect no ice or water. I found the CX had replaced the filter and after, the issue became apparent. I found they were using aftermarket filtration and I advised against the use of them. I was able to reinstall the old filter and it worked as designed.

"Arrived to inspect no heat at front right burner. I found the element visibly burn and reading open and further testing showed the switch to be electrically open and there were burn marks around the contractor within the housing. I removed and replaced both parts and tested. The unit heated and cycled as designed, operational test good. I courtesy leveled the unit.

"Arrived to inspect flame height issues. The CX had concerns about flame heights and I tested and verified all were within MFG specifications. I did find the left front burner valve stem was incorrectly positioned, causing the knob to rub on the panel and I corrected the issue, verifying no internal gas leaks with leak test solution. Operational test good, no gas leaks detected during service."

"Arrived on site to replace previously diagnosed suspensions, replaced all 4 suspension rods, unit is now running as designed, job complete"

Arrived on site to replace console. Replaced console test unit and unit test good both ovens pre heated to 350 no error codes.

"Arrived on site to replace control and RC gap cover per SP. Replaced evap cover and control, tested unit, unit working as designed. No leaks detected.

"Arrived on site to test unit for no ice production. Found ice maker did not respond to diagnostics. Replaced icemaker, tested unit, unit now working as designed. No leaks detected. Job complete."

"Arrived on site to inspect refrigerator door alarm on. Upon further inspection, I found the unit operating as designed. Customer advised that the door alarm is intermittent and will turn on at all times of the day and night. I tested the door switches and all are operating as designed. I checked the deli control and harness and Botha re good. I provided a written disclaimer from management regarding this model of refrigerator to my customer and advised them that due to the unit being out of warranty, its not cost effective to repair the unit at this time as we cannot guarantee a successful repair and once parts are replaced, we can no longer use them as theyre used.Unable to duplicate the issue at this time. No water leaks observed during service, job completed."

Arrived on site to install previous diagnose part. I gained access to the control and replaced it with new. I Tested the unit and found it working properly. Job complete.

"Arrived on site to inspect range oven noises. Upon further inspection, the customer advised that the first time they used the unit, it would make popping and booming noises. I tested the unit in Bake at 350 degrees. Once the unit was heated inside, I could hear the normal new noises that an oven will make. I advised the customer that the noises are normal as its breaking is and when metal is heated it moves. Tested the cooktop and all burners are operating as designed. Overall, the unit is operating as designed. No gas leaks detected during service, job completed."

Arrived on site to test unit for display flickering and oven not getting to temp. Test unit and found bad sensor and customer not connected to Wi-Fi. Replaced sensor from truck stock and advised customer to connected ui to Wi-Fi for software updates. Test unit and unit test good job complete.

"Arrived on site to inspect refrigerator door gasket issues. Upon further inspection, I found the right RC door gasket badly torn. I removed and replaced the gasket and using my heat gun, I shaped the gasket before installing, tested the door closure and it is sealing good. No water leaks observed during service, job completed."

Arrived on site to test unit for shorted keypad and keypad disconnected error code. Found bad console replaced console test unit and unit test good job complete.

Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Replaced sump and motor test unit and unit test good no leaks present job complete.

"Arrived on site. Per customer he has to manually defrost unit,removed evaporator cover ohmed heater good,checked continuity through bimetal reading closed. Diagnosed defective defrost control replaced control assembly"

"Arrived on site for not cooling correctly in fresh food compartment. Ran diagnostics weak air flow from vents,removed cover found ice build up on evaporator,defrosted ice,replaced cover that includes both thermistors secured thermistor to correct location on suction line with foil tape and a zip. Reassembled unit ran diagnostics changed defrost setting to basic,checked air flow good.

Arrived on site for no ice. Ran diagnostics no frost formation on evaporator plate diagnosed a leak in the system

"Arrived on site for ice build up. Found ice build up on left side of freezer door,large gap between gasket and liner. Removed ice build,remolded gasket checked door seal good."

Arrived onsite for Not Making Ice. Upon arrival inspected unit and found bin full of ice. After series of questions with customer. She stated that she began having issues when replacing water filter. She had not noticed ice being made. However had not checked bin after that. Recommend that customer emptied at least half of the ice and monitor if the bin fills itself back. No leaks present at this time. Job complete

"Arrived on site to replace previously diagnosed RC evaporator cover and heater clip, tested unit found heater clip was bent up and it was not melting ice in drain, replaced evap cover powered unit on, evaporator developed a good frost pattern, unit is running as designed, job complete"

"Arrived on site to test unit for loud noise, tested unit found failed gear case,

Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. Confirmed the customers complaint. Ran the unit through diagnostics and found an F8 E1 (low/no water detected during fill) error code. I ran through manual testing on the valves and found in test three for the hot water valve that the hot water was not entering the unit. Checked behind the unit and found the hot water valve at the wall had not been turned on. Advised customer of the issue and turned on the valve at the wall. Found water beginning to enter the unit in the washer functioning as designed. Ran through an entire Auto test and the unit ran as designed. Call complete.

"Arrived on site for a washing machine that is still having problems. Inspected unit and work area. Ran through diagnostics and found an F9 E1 (long drain) error code. Around the unit through an auto test and found water running in slowly and did verify the drain pump draining but extremely slowly. Checked resistance on the drain motor and found that it was registering 10.7 ohms. Replaced the drain pump, valve, and control and tested the unit. The unit began to work as designed. Call complete."

Arrived onsite for refrigerator making noise and control issues. Upon arrival checked control. Unit was in Celsius so converted to Fahrenheit. Target temperature is at recommended and temperature is good. Controls seem to be responsive. Customer stated occasionally the unit will beep. He hits reset and unit continues to operate as normal. Notified customer of temperature changes due to door swings and ambient temperature. Ran diagnostics and could not get any noise to duplicate. Customer stated the sound last under a minute and happens periodically. Customer will monitor and try to record noise. Could not duplicate any issues at this time. Job complete

Arrived onsite for ice maker leaking. Upon arrival inspected unit. Found ice pack and ice maker cap/cover jammed. Removed both and tested. Ran forced harvest and ice dumped and filled. Watch fill and did not see any signs of over fill or overspray. In bin ice cubes were good shape other than one area where ice chunk had formed. Customer will monitor. No leaks present at this time. Job complete

Arrived onsite for dryer not working on all cycles. On arrival put unit in diagnostics and found stored error code F30 restricted air flow. F25 inlet thermistor shorted. Ran test per tech sheet and could not duplicate any issues. Ran timed dry function and completed as normal. Could not duplicate any issues. Instructed customer to monitor and watch sensor dry compared to timed dry. Customer will try both. Job complete

"Arrived onsite for Not Cooling . Upon arrival inspected unit and found cooling. Did not find ice/ frost build up. Mrs. Mentioned her brother in law unplugged unit a couple of weeks ago and the unit cooled. FC 1 degrees, RC 48 degrees. Evap fan operating correctly. Frost pattern is good. There are no defrost issues. Unit is operating as designed. Job complete"