Arrived on site for refrigerator not making ice. Upon arrival I found unit had no ice in been. Ice maker tray had no water/ice. Found temps in FC (actual) 0 degrees. Ran harvest cycle found .9 dcv between hv control and ice maker. I found hv+harness (bottom left corner had stable 10.9dcv. When door harness was disconnected from lower terminals. When reconnected I only received 0.9dcv again. Found no breaks in wires in door harness and tried checking voltage at icemaker + ice door/binswitchs. Still only received 0.9 dcv. Will need office to reschedule due to part availability. Informed customer office would reach out with update on if there are any parts coverage due to ice production not being resolved. ; O-emld tckt

"Arrived on site for refrigerator not cooling properly and ice in freezer built up around front drawers. Upon arrival I took temps of rc and FC and found actual temps at 36/2 degrees while unit was set to 37/0. Amperage to compressor was 0.9. Upon further inspection I confirmed all previous repairs were still within specs and functioning. Found no ice, moister, water build up of any kind in FC/RC. I called techline and went of different tests and procedures all of which showed no failures. All hardware within unit was running within specs. Techline is advising no repairs at this time because symptoms can not be replicated on any visits unless customer could show evidence of unit failing. They did recommend possibly replacing some controls if issue could be replicated. If repairs or symptoms can be replicated then will need to return with all controls. Sr#7731823249; ordrng 1 W11330971 (Ui control) and 1 WPW10769076 (Deli ui) and 1 WPW10624574 (Power supply) and 1 W10804160 (Led control) and 1 WPW10675033 (Hv control)"

"Arrived on site to test unit for loud clinching noise and ice build up. Found valve was weeping causing ice formation and ice maker to get hung up with ice. Verified water pressure is correct at 65psi. Replaced ice maker and valve, tested unit, unit now working as designed. No leaks detected. Job complete."

"Arrived on site for install of previously diagnosed parts. Installed new heating element. Tested unit , unit tested good. No water leaks detected"

"Arrived on site for no light in freezer compartment,diagnosed a defective freezer led module replaced freezer led module all leds working as designed.

Arrived onsite for glitching UI. Reset and drained capacitors. Unit is now operating as designed. Advised customer that in event of repeat symptoms panel can be replaced.

"Arrived onsite for complaints of unit not washing properly. Found bad wash motor. Installed new sump and motor assembly. Tested unit, unit washing properly and functioning as designed. No water leaks detected, job complete"

Arrived on call for complaint of smoke from dishwasher. Found the heater had something stuck to it causing the smoke . Clean the hater and test dishwasher. No leaks detected at time of service.

Arrived onsite and found unit operating with weak pressure. Dispensing out of the water dispenser. Suggesting Ordering pressure regulator as possible solution. ; O-emld tckt

"Arrived on site to diagnose refrigerator that was not dispensing water or making ice. Tried running water and can hear the valve humming, but no water coming out. Removed evap cover and checked reservoir, and found reservoir is frozen. Checked items in RC and didnt find anything in the crisper or shelves freezing. Advised customer to make sure shelves arent fully obstructed and raised temp 3 degrees. Checked door gaskets and seals and found no leaks anywhere. Called tech line who advised the same. If issue repeats we can replace thermistor and control. Call complete."

"Arrived onsite for dishwasher with gasket issues. Upon inspection I found the cabinet seal is crimping from the installation brackets. The unit is also crooked. I ran diagnostics and the first 2 error codes that came up had missing digits so I couldnt quite see what they were the. F5e1 and F3e2 came up. I let diagnostics run through and all functions passed. I am ordering the console, main control, cabinet seal, and OWI to complete the repair. ; ordrng 2 WP302868 (Screw)s and 1 W11308811 (Control) and 1 W11302461 (Console) and 1 W11084121 (OWI) and 1 W10864081 (Cabinet seal)"

"Arrived on site for a dishwasher that won?t drain. Inspected unit and work area. Updated model and serial information and found the unit within the manufacturer warranty. The customer advised that since they got it, the unit has not drained. Confirmed the customers complaint and asked the customer if they recently had the garbage disposal replaced. The customer advised that the garbage disposal is new because this is a new home. Removed the drain hose from the garbage disposal and found that the knockout punch had not been knocked through. Punched out the knockout punch and tested the unit. The unit began to drain as designed. Ran the unit through an auto test and the unit ran as designed as well. Call complete."

"Arrived on site and inspected washer and found F6E2 showing on display. Customer has their own control panel. Replaced control board washer will now start properly and complete a diagnostic cycle, job complete"

"Arrived on site for soap sitting at bottom of tub . Ran diagnostics got wash motor and heater erro code . Wash motor never came on . Getting correct voltage. Replaced sump and motor . All checked normal and heater coming on .

"Arrived back on site for a totally different complaint. Customers washer was stuck on Locked and wouldnt start or drain. Ordering the main control, drain pump and will return with previously ordered parts. Office to schedule return services ASAP. Needs more work ; ordrng 1 W11417466 (CONTROL) and 1 W11399437 (DRAIN PUMP)"

Arrived on site for temps in both sections . Found control non responsive. Replaced control . Ran diagnostics test . All checked normal. No water leaks detected at time of service. Job complete

"Arrived on site to test unit for frost build up in freezer, tested unit found thermistor out of range and wrong location, also big gaps between cabinet and liner, replaced and installed thermistor is right location and applied silicone on all gaps, tested heater in diagnostics, engaging as designed, compressor pulling .07 amps, also door was hitting cabinet causing air leak in FC, advised customer about not pushing unit against rear wall, no leaks detected job complete"

"Arrived on site to inspect unit for not cooling, upon inspection found the units compressor off, turned on compressor and took amp draw. 10 amps start and 1.5 amps running. Compressor got very hot very fast, sealed system was done by another company, ordering sealed system check and ordering parts to repair any issues found. Office to reschedule ; ordrng 1 W10309988 (COMPRESSOR) and 1 2188823 (Evap) and 1 WPW10143759 (Dryer) and 1 W11506635 (Access) and 1 Sealedsystemtech (Sealed system tech)"

"Arrived on site to inspect unit for not allowing selection or heating right, upon inspection found you can use screen but buttons are shorted. Ordering new console. Office to reschedule ; ordrng 1 W11105015 (Black console)"

"Arrived on site to test unit for grinding noise. Found RC evap motor was hitting ice causing issue. Removed ice build up. Notice frost was building on left side by damper door. Found gasket was not sealing properly. Applied permagum and called around evap housing to prevent air leak. Set unit to basic defrost. Tested unit, unit is now working as designed. No leaks detected. Job complete."

"Arrived on site to test unit for lights flickering, tested unit found FC light and top left light bad, replaced lights, also customer stated water is leaking from the unit, tested unit and found clogged drain tube, cleared tube, cleared out condenser, tested unit,unit now working properly,no leaks detected job complete"

Arrived on site to replace previously ordered parts for cooktop. Replaced lr orifice holder and transferred lp orifices. Also installed new screws. All is working properly at this time.

Arrived on site to inspect unit for not closing normally. Upon inspection found the top of the door bent causing issues. Replaced door and added nameplate. Complete

Arrived onsite for residue coming from microwave. Upon inspection found restricting air flow created by dampener. Pulled unit down for adjustment. Mounted unit and tested. Unit is functioning properly. Job complete

Arrived on site for a washing machine that is not washing clothes properly. Inspected unit and work area. The customer advised that the unit was making a noticeable clicking sound and did not seem to be agitating the clothes. Confirmed the customers complaint and checked underneath the unit. Found the shifter disengaged from the cam and replaced the actuator. Tested the unit again in diagnostics. The unit began to work as designed. Call complete.

"Arrived on site to inspect refrigerator not dispensing water and ice on the side of the ice maker. Upon further inspection, the customer advised they found ice accumulated on the side of the FC door and the water dispenser does not dispense water. I tested the ice maker with the IM switch jumped with my jumper wire and it operated as designed. I tested the fill tube and it failed to dispense water. I removed the filter and retested the fill tube and water dispenser and water dispensed as designed. I removed and replaced the filter head and customer had a new filter that I installed. Retested water dispenser and it is operating as designed. Leveled the unit for the customer. No water leaks observed during service, job completed."

"Arrived on site for complaints of oven buttons not responding and not turning off. After preheat, found shorted console. Installed new console, tested unit, unit tested good. Advised customer to connect to WiFi and to keep up on software updates."

Arrived on site for dryer needing previously diagnosed harness and door seal. Upon arrival I confirmed previous issue and replaced both needed parts. Reassembled and tested dryer. Found no errors and informed customer to get unit enough time to cure adhesives before use. Call complete

"Arrived on site for complaints of oven not heated properly and error code of lost communication. Found failed heating element, damaged broil element, and will also need both control boards to fix.

Arrived on call for complaint of warm temperature. Found evaporator only we percent covered with frost. Will need SS tech to check sealed system. ordrng 1 297414901 (Evaporator) and 1 5304507767 (Compressor) and 1 5303305677 (Dryer)

"Arrived on site for dishwasher not cleaning dishes. Inspected unit and work area. Performed diagnostics mode, found error code 7-1 heating circuit interrupted, 3-1 open thermistor, 3-1 low water level and 6-6 water temperature under 65?. Monitored test operation. Inspected thermistor and found corrosion buildup on OWI. Installed new OWI and performed diagnostics mode, monitored test operation and found working as designed. No water leaks detected during service.

Arrived on site to install customer provided parts. We inspected the new heating element and found the grommets are to large to fit into the tube and will not seal properly to the plastic tube. I am re-ordering the heating element ; ordrng 1 W10518394 (Heating element)

Arrived on call for complaint of noise. Found the noise level normal but replace the evaporator fan motor to see if it was quieter than original. Noise level same.

"Arrived onsite for unit leaking. Tested the unit. Upon further investigation while testing the unit. Found that the leak was coming from the vent in between the door. Replaced the gasket as it was smashed. When still testing the leaking slowed down from the same spot but did not fix the issue. Ordered parts. To be replaced. Office to reschedule ; ordrng 1 8269259 (gasket,vent) and 1 W10329609 (vent) and 1 W10671924 (deflector)"

Arrived onsite for dryer not heating. Upon inspection I found it spinning and blowing but no heat. I accessed the heating element and found it open or shorted.I assembled the unit and tested. The unit is working as designed at this time.

"Arrived on site for install of previously diagnosed parts. Installed new control panel. Tested unit, unit tested good. Job complete."

"Arrived on site for install of previously diagnosed parts. Installed both new control boards. Tested unit, unit tested good, job complete."

Arrived on call for complaint of warm temperature. Found the compressor not working. The thermostat open on all settings. After installation test operation.

Arrived onsite for refrigerator ice maker not making ice. Upon arrival checked ice bin and ice bin was full. Unit had been making ice. Ran diagnostics on ice maker and unit showed no stored error codes. Unit is functioning properly. Job complete

Arrived on site and inspected ice maker making too much ice. Confirmed the complaint and found the shutoff arm wasnt inside the motor causing it to continuously make ice without stopping. I inserted the shutoff into the ice maker and disposed of the extra ice. Customer satisfied. Job complete

Arrived on call for complaint of not draining. Found disposal plug was not removed.After removing test operation.

Arrived onsite for unit not making ice.looked at the ice maker and noticed that the ice maker is stuck sideways. Order part. Office to reschedule.; ordrng 1 W11088559 (icemaker)

Arrived on site to diagnose washer that is reportedly leaking. On arrival found unit dripping inside basket. Valve isnt fully closing and causing a drip. Replaced inlet valve and verified no further leak. Unit working as designed. Call complete.

Arrived onsite for unit not making ice.looked inside the unit no found that the fill tube was blocked with ice. Steamed out the ice. Let tenant know to give the unit 24hrs for the unit to make ice. No leaks at this time. Job complete.

"Arrived on site to inspect dryer noises. Upon further inspection, I turned the unit on and found it making the same noise as before. I found one of the screws on the screws on the terminal block had come loose. I placed a larger screw in its place and tested and unit is operating as designed. No lint observed during service, job completed."

Arrived on site for a dryer not heating. I tested the heat and found none. I then checked voltage at the wall and terminal block. I found only 79VAC when there should be 240VAC. I found the voltage bad at the wall. I informed the customer of my findings and they will need to reach out to an electrician.

Arrived on site for damaged doors. Found right side fresh food door,deli door and freezer door damaged ordering freezer door. Will install all doors at the same time. ; ordrng 1 W11435351 (Freezer door)"

"Arrived on site , replaced thermal fuse . Unit is turning and heating properly. Job complete"

"Arrived on site to replace Glassdoor from previous diagnosis. Replaced glass and assembled unit. Tested unit, unit is now working as designed. Job complete."

"Arrived on site to inspect unit for making noises during spinning, upon inspection found the rotor cracked causing low noises,replace drain pump (loud) and rotor. Complete"

"Arrived on site for a refrigerator not dispensing ice. I tested the ice auger motor and found it working, but very weak. I found the ice bin rotating fine. This indicates a failing motor.I will order the correct motor to return and install. Office to reschedule. ; ordrng 1 Research (Dispenser Motor)"

"Arrived on site to ins diagnosed parts. Removed failed control and harness and installed new. Turned water on to unit and had customer dispense water through dispenser. Found no leaks on unit. Found house valve leaking. Turned water back off. Removed failed UI and installed new. Powered unit up and found all components running. All tested good, no water leaks detected during service."

"Arrived on site for a vent hood with the buttons not being aligned. Upon arrival the customer stated the real issue was the off button getting stuck when pressed. I had the customer walk me through how they did it. I found they were pushing the button to far back into the cutout. I walked the customer through proper usage of the control. I advised them the unit is as designed, and nothing could be done besides not pressing the buttons to hard. I called techline and spoke to JR and received SR# 7731811758. JR agreed that the unit is as designed. Call complete."

"Arrived on site to test unit for no ice production, tested unit found recirculating pump not engaging, verified voltage 14.5vac, noticed the recirculating pump had a zip tie in the impeller causing motor to burn out, replaced motor,tested unit,unit now working properly,no leaks detected job complete"

"Arrived on site for complaints of oven display not working properly. Found that the middle part of the screen was not responding. Attempted to do a factory reset, but was unable to. Will need new console to complete, office to reschedule.; ordrng 1 W11296171 (Console)"

"Arrived on site to diagnose dishwasher that is not draining. Ran unit and could hear drain pump running, but water would not drain. Attempted to drain and suck out hoses with shop vac. Unit still would not drain. Replaced lower drain line and still found too much buildup in lines to drain. ; ordrng 1 8269144A (Drain hose to disposal)"

Arrived on site and inspected microwave making unusual noises when turned on. It seems as if the blower fan is obstructed. Unit will need to be uninstalled for the repair to be completed. Office to schedule return services with another technician. Needs more work ; O-emld tckt

Arrived on site to inspect dryer not starting. Confirmed the complaint and disassembled the unit and found the wire to the thermal fuse wasnt connected properly. Corrected it and unit tested as designed. Customer satisfied. Job complete

Arrived on site and inspected dishwasher adjuster issues. Confirmed the complaint and removed and replaced all 4 adjusters. Customer satisfied. Job complete

Arrived back on site to install previously ordered parts.

Arrived on site for a cooktop that will ignite the center burner. Inspected unit and work area. Confirmed the customers complaint and found the middle front burner not igniting. Changed out the spark module and tested the unit. The unit still would not at night. Replaced holder and tested the unit. The unit began to work as designed. Call complete.

Arrived on call to replace previous diagnosed parts. After installation test operation.

"On site for dishwasher having long wash cycles. Found OWI sensor not detecting proper soil levels causing long wash times. Ordering OWI sensor. Office to reschedule ; ordrng 1 WPW10705575 (Owi)"

"Arrived on site refrigerator door alarm continues to go off. Customer stated that it was with the freezer door Because the freezer light will be on. Inspected unit and work area. Tested door operation, found an item that had fell behind freezer bucket and was interfering with the freezer drawer operation. Removed item and tested door operation. Found all working as designed. No water leaks detected during service."

Arrived on site and inspected error code F1 E0 control board failure.

On site for fridge lights out in the fresh food section. Confirmed complaint. Cycled power to unit and all lights lit up in RC except left rear light. Replaced led power supply and left rear led module. Unit now functioning as designed. Call complete.

On site for washer leaking. Ran diagnostics cycle. Found leak coming from bellow on unit. No other leaks found. Replaced bellow. Unit functioning as designed. No leaks after repair. Call complete.

"Arrived on site for refrigerator that?s not cooling properly. Inspected unit and work area. Found refrigerator temperature at 35?F in the freezer section sitting at 1?F. The customer advised that two weeks ago the unit started making a loud knocking sound and had lost temperature in the refrigerator and freezer sections. She advised the freezer temperatures were up in the 20? section and the refrigerator was a pain in the upper 40s. She advised that there?s knocking sound lasted over an hour and within the next few hours, the unit began to cool again. She advised that since then, the unit has been acting normal and is been working properly. She is just concerned about this happening again. I ran through all components that would make noise including the compressor, condenser fan, evaporator fans, icemaker, icemaker fill, and damper door. All worked as designed without making any abnormal sounds. I did advise the customer that since we cannot replicate the issue, there?s nothing that I can really point to being that everything is working properly at this time. I did advise the customer to let the unit run and to take a video next time of the sound as well as record temperatures in both sections as they do have a thermometer in both compartments. I also asked them to advise where the noise was coming from on the unit and to power cycle the unit while the video was running to see if the noise stopped as well as came back on when the unit was supply power. Customer agreed. Unit is working as designed. Call complete."

"Arrived on site for refrigerator needing previously diagnosed sealed system repair. Upon arrival I confirmed complaint and found near drier that cap tube had cracked and caused all refrigerant to leak from system. I as able to installed new compressor, drier, valve, etc and the pulled a vacuum. Unit held -30 psi with no leak. Recharged system with 3.27 oz per manufacture specs. Reassembled/tested unit and found pressures held at 148 and 0 psi for 15 minutes. Informed customer to give unit 24 hrs to cool call complete"

"Arrived on site for a dryer that is not completing cycles. Inspected unit and work area. The customer advised that she believes the issue is with her sensor due to the unit counting down rapidly and not actually completing one cycle. She advised that the unit will be sat for an hour and 15 minutes and within 15 minutes, the unit says it has 15 minutes left to go. She advised that the stuff at the front will be dry but the stuff in the back will not be. When she goes to restart the dry cycle, the unit will countdown and complete within 5 minutes. Ran the unit through diagnostics and did not find any stored error codes. Ran the unit through an auto test and found the moisture sensor working(turning off the light when rubbed). I did notice the towels inside the dryer tumbling in place and not moving forward. Raised the feet in the back to allow the unit to lean slightly forward. I did notice the unit pushing close towards the front but heavier items staying in place. I called Whirlpool Techline and spoke to Andy SR# 7731804854. He advised that based on my findings, the issue is most likely with the leveling of the unit. He did advise that heavier items will stay in place and to advise the customer that any mixed loads or different fabric types should be dried on a time dry cycle and may not completely dry on the sensing. Advise the customer of tech line findings.

Arrived on site for and oven that would not broil. Inspected unit and work area. Tested the unit and confirm the customers complaint. Checked continuity and resistance through the boiling element and found it within range. Checked the TOD and found it within range. Checked voltage from the main control and did not find proper voltage. Replaced main control and tested the unit. The unit is now working as designed. Call complete.

Arrived onsite for refrigerator frosting in spots and running abnormally loud. Upon arrival I found the FC = 0 and RC = 35. I found some frost forming on the front of the FC bins and ceiling. I found the FC gasket torn in the top 6 - 8in tear. I found the rails not pulling the door towards the frame of the unit. The customer had concerns with the unit being noisy. I ran diagnostics and confirmed all thermistors within range and all fans as well as damper are operating as designed. I ran the compressor test and it sounded normal. The customer stated the noises usually come around when there is heavy frost in the FC then eventually go away. I ran the bi metal heater test and found the heater came on as designed. I am ordering the FC gasket and rail system to complete the repair. Office to R/S due to part availability. ; ordrng 1 W10144009 (Gasket) and 1 2306117 (Bin slide left) and 1 2306116 (Bin slide right) and 2 W10858096 (Drawer slide)s

"Arrived on site to install previous diagnose parts. We gained access to the icemaker and removed it. Upon further inspection we found that the icemaker fill tube was frozen over. We replaced the ice maker and cleared the clogged fill tube. We gained access to the Valve and found it opening when called for. We found good water pressure. We tested the ice maker and found it cycling and filling slowly. The valve was not needed. The fridge needs a new water filter, the filter is clogged and restricting water flow.

"Arrived on site to test unit for not spinning clothes, tested unit found centrifugal switch was bad on motor. Replaced motor and blower wheel. Tested unit, unit now working as designed. Job complete."

"Arrived on site for dishwasher leaking. Upon arrival found no errors in diagnostics. After further inspection I found left side mount had splintered from mount and caused water to leak from mounting bracket on left side of unit. I also found unit had good mounting screws on upper brackets. Removed side mounts, siliconed in gaps and informed customer to give u it 24 hrs to cure. No leaks after repairs call complete"

"Arrived on site to diagnose dishwasher with broken parts and lower spray arm not functioning properly, I gained access to the inner cabinet and found that the tube feed assembly had a broken plastic piece causing the part to not stay together, not allowing the spray arm to function properly. I gained access to the toe plate and removed it, I put the unit into service diagnostics and found no fault codes, I ran the unit in a diagnostics cycle with the part temporarily attached, I found that the unit is functioning properly as designed and just needs the tube feed assembly replaced. ; ordrng 1 W10861745 (Tube feed assembly)"

"Arrived on site. Diagnosed a defective led module,replaced upper fresh food led module all leds working as designed."

"Arrived on site replaced hinge ,harness bushing arm and door . Unit is now functioning properly. Job complete"

Arrived back on site to install previously ordered parts. Removed and replaced the needed parts and unit tested as designed to customers satisfaction. Job complete

Arrived on site to replace previously ordered parts for range. Replaced ui and main control and tested unit. Found all is functioning properly at this time.

Arrived onsite for refrigerator with hinge piece broken causing the door to over extend when opened. Upon inspection I found the right side door stop broken. I removed the door and replaced the stop. I re installed the door and the new stop is working as designed. Job complete.

"On site for cooktop taking long time to light on certain burners. Found left front burner difficult to light, center rear hard to light, and right front having excessive blowing when lit and set on high. Tried switching burner caps and burner heads. Attempted adjusting flame size, no improvement. Checked all orifices and regulator for correct parts for propane, all correct. Office to reschedule for part availability ; ordrng 1 W11316700 (Cooktop panel left) and 1 W11316700 (Cooktop panel center) and 1 W11328008 (Cooktop panel right) and 2 W11319683 (Burner heads)s and 1 W11319673 (Burner head center rear) and 1 W11337062 (Orf holder all fronts) and 1 W11337065 (Orf holder center rear) and 1 W11319224 (Burner caps) and 1 W11333175 (Manifold right front right rear) and 1 W11333176 (Manifold center front and rear)"

Arrived on call for complaint of console not responding. Reset control and functions started working properly. Recommend connecting to WiFi.

Arrived onsite to replace previously diagnosed parts. Replaced bake element. Tested at 350 degrees. Unit is functioning properly. Job complete

Arrived onsite and installed the upper dish rack to repair unit. Unit is now operating as designed.

Arrived onsite and installed the grate kit and used extra grip footing to level the feel. Unit is now operating as designed.

"Arrived onsite for not drying well and tested unit, finding the dry function operating as designed and provided customer instruct on dishwasher drying capabilities. Also instructed on best practice for good drying results. All checks good."

Arrived on site and inspected dryer and replaced element and fuse diagnosed by previous technician. After replacement also found airflow is restricted took 1 picture of dryer heating and airflow meter showing restricted. Recommended that vent to the exterior of the home be cleaned before using dryer again. Job complete.

Arrived on site for dryer not starting . Found outlet dropping . Checked voltage t terminal block . Recommended having electrician look at outlet and breakers . No lint build up at time of service. Job complete

"Arrived on site to inspect unit for not closing normally and causing issues, upon inspection found the lid broken causing error codes and not being able to cycle. Ordering lid and returning with control boards for pressure issues. Office to reschedule ; ordrng 1 W11259006 (LID ASSY)"

Arrived on site for wall oven not responding to ui input. Upon arrival I found ui responsive but ACU wasnt interrupting input correctly. Replaced the ACU. Reassembled and tested unit. Found ACU and ui in full communication with one another. Call complete

"Arrived on site for Dishwasher starts then quickly switches over to draining. After draining, it beeps for a while then it'll restart the process. Canceling the cycle doesn't stop this and the door must be kept open to prevent the dishwasher from running continuously like this. Ran diagnostics and got F9E2, F7E2, F8E4, F10E2. Tested vent wax motor and float switch and they tested good. Found drain pump was chattering and wasnt moving water through drain hose. Removed drain pump and installed new drain pump. Placed in diagnostics started diagnostics cycle then drain pump removed water. Once water drained it would not call for water into dishwasher. I could hear the sump and motor struggling but would not start the wash cycle. Ohmed out all components and all checked good. Ordering a new sump and motor (W11416362) and will return with control (W11410066) to complete the repair. ; ordrng 1 W11416362 (Sump and motor)"

"Arrived on site and inspected dryer and found one leg is showing 19V the other is showing 124V took pictures. An electrician will be needed to correct issue. There is no fault with the dryer, once power is corrected it should be heating properly, job complete"

"Arrived on site. Per customer unit was powered on and not cooling,powered unit on compressor and fans running. Replaced main control,defrost and temperature thermistor,powered unit on compressor and fans powered on.

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis and techline recommendations, I was to replaced the bulb, socket, main control and possibly the main harness. However, when I removed the bulb, I found it to be an LED bulb. I replaced the bulb with one provided by maintenance and tested and the unit is operating as designed. I advised maintenance that LED lights dont work in OTR microwaves. Job completed."

Arrived on call to replace previous diagnosed part. After installation test operation. No leaks detected at time of service.

"Arrived on site to follow up on washer not running cycles. Replaced gearcase, cam, belt and retested. Found lid lock not working. Replaced control and latch. Ran unit and found no response from motor. Replaced motor and retested. Found unit will not spin or agitate, just make a weak noise. Ordering capacitor and power harness to resolve. Gearcase oil had gotten into everything on the lower end. Office to schedule when we have all parts.; ordrng 1 W11376227 (Lower Harness) and 1 W11227944 (Capacitor)"

Arrived onsite to replace parts. Replaced parts. Tested the unit. Unit tested good. No leaks at this time. Job complete

Arrived onsite for knob control issue. Upon inspection found that customer was experiencing the ignitors sparking in series. With the left burner knob turning all burners will spark but only the valve for that burner will open. Unit is functioning properly. Job complete