Arrived on site to diagnose a refrigerator that is not cooling properly. Found start device for compressor failed and replaced it. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

Arrived to inspect vibration and unit walking. I found the legs incorrectly set and corrected. Internal inspection showed no signs of damage and I entered and tested within manual and automatic test modes. The unit operated as designed. The CX had water treatment and I set the concentration to 6X and advised them how to adjust if needed. No leaks observed during service.

"Arrived on site to test unit for no cool, tested unit found a cracked liner from front to back of evaporator causing warm air to penetrate into FC causing defrost system failure, liner is saturated with moisture, multiple issues with defrost, failed heater, evaporator fan, thermistor out of range, due to damaged liner a good repair cant be made, unit is not job complete"

"Arrived on site for noise complaint with hinge. Found defective arm extension assembly,replaced extension assembly tested door operation good noise no longer present ; used 1 WP2307857 (Extension) from stock"

"Arrived on site to test unit for burner getting to hot, customer stated that she cant get the burner to cook on very low heat, tested unit found all burners operating as designed, not shorted infinite switches and all burners adjusting in temps and cycling per design, advised customer to use smaller burners to achieve lower desired temps, unit is running as designed designed job complete"

"Arrived on site to test unit for flickering display, tested unit found control connections are good to the display, replaced display, unit now is running as designed, job complete"

"Arrived on site to test unit for Draining only in drain and spin, customer stated that it completely stopped draining, tested unit found water in tub, attempted to activate drain pump, no success, inspected connection to drain pump and found broken connections, fixed connections with butt splice, also found failed cam, image uploaded, replaced cam, no signs of gear case failure, put unit into diagnostics cycle, all components are activating, softener dispenser is also running as designed, unit is running as designed no leaks detected job complete"

"Arrived on site to test unit for leaking water and customer stated the there is no ice production, tested unit found broken harness on the bottom door,

Arrived onsite for SQUEALING/BANGING NOISE DURING SPIN- STILL DRAINS AND WASHES FINE BUT SOMETHING WRONG WHEN SPINNING. Upon arrival found F0-E5 off balance load detected. Found floor in laundry room warped and causing unit to be Un leveled. Customer stated that the unit usually shakes when large blankets are being washed . Explained to customer that large heavy item tend to cause off balance issues and instructed customer to balance load with other articles. Leveled the unit legs the best I could. As far as the squealing noise. Found loose belt and worn cam pulley. Replaced belt and cam. Test unit and unit operates as designed. Job complete

Arrived on site to install previous diagnose part. I gained access to the mullion and replaced it with new. I tested the door and found it working as designed. Job complete.

Arrived on site for vent hood not venting properly. I inspected the unit and work area. I removed the blower motor and tested it. I found it working as designed. I looked into the exterior vent and found it sealed off with no way out. I toke pictures and a video and showed the customer. The home builder needs to come out and remove the vent hood so they can properly vent it outside. Job complete.

Arrived on site for to install previous diagnose part. I gained access to the control and replaced it with new. I reassembled the unit and tested it. I found it working as designed. Job complete.

Arrived on site to test unit for ice maker leak. Found ice maker twist tray not moving but ice maker running through diagnostics when engaged. Ice maker would run a cycle but twist tray was staying stuck in mid cycle causing leak. Also noticed ice maker fill tube heater harness is damaged. . If returning to repair recommend ice maker and filltube with heater. Attaching to photos.

"Arrived on site to replace UI, after replacing, unit tested good."

"Arrived on site to inspect unit for not finishing cycle, found drain filter was clogged, I removed clog, unit tested good.

"Arrived on site to inspect unit for not simmering, customer had lp conversion done, and unit is testing good."

"Arrived on site to perform sealed system repair based off of previous diagnosis. Found temps were correct in both RC and FC on arrival. Evap had full frost pattern. Replaced compressor, evap, dye drier, run cap and start device as a precautionary as unit is now working properly. System held 130psi of nitrogen for 30mins. Vacuumed system and charged to specs. Found compressor struggling to turn on. Reset gfci wall outlet and unit kicked on but noticed garage lights flickering. Watched compressor cycle and when attempting to turn on again voltage to unit drops and lights flicker. Outlet unit is connected to is tied in with multiple wall outlets and garage door openers. Breaker for electrical circuit is 10amp gfci. When unit is supplied with proper voltage it runs as designed. Advised customer needs to correct issue by providing dedicated breaker and outlet for unit only as previously recommended by whirlpool tech line. No water connection to unit. Job complete."

Arrived on site to test unit for not filling with water. Found unit filled with water upon arrival. Drained water and ran diagnostics with no issues. Removed overfill switch connection to attempt to get control to throw an error code as none were present. Control did not recognize switch status. Removed owi connection with no change in performance. Recommend replacing control board. Customer stated they would like to shop around and prefer to have unit replaced. Advised customer if they decide to proceed with repair to give us a call. of 1514. Attatched to photos. Job complete. 1514 CC P9AMJ9

"Arrived on site for washer, inspected unit and work area. Tested unit in diagnostics and no stored codes found. Ran a diagnostics cycle and everything checked good. I then tilted unit back wards and chef for any gear leaks and found nothing. Unit is operating as designed. No water leaks detected during service. Job completed."

"Arrived on site for dryer making noises, inspected unit and work area. Disassembled unit and found change and a tool stuck around the drum causing unit to stop and make loud noises. Removed all change and tool. Reassembled and tested. Unit is operating as designed. No gas leaks detected during service.

"Arrived on site and found icemaker is cycling but not getting water. Cannot hear valve actuate, found voltage to valve is good and after replacing it south is now actuating when icemaker call for water but there is still no water entering icemaker. Waterline to icemaker likely froze in between when previous homeowner out and new homeowner moved in. Recommended that refrigerator be allowed to defrost for two days to see if this clears waterline. Job complete"

"Arrived on site and inspected dryer and found with vent hose attached airflow is showing restricted, took one picture. Removed vent hose and now airflow is showing good. Dryer is heating properly. Recommend it to homeowner the vent to the exterior be clean/cleared by a service and flexible vent hose be changed out for a rigid one.

Arrived on site and replaced heating element per service pointer W11540964. Job complete

"Arrived on site to inspect unit for not heating, found failed magnetron, I replaced magnetron, unit tested good.

"Arrived on site to inspect unit for not powering on, found connector on control board not making good connection, I replaced control, unit tested good."

"Arrived on site and found freezer evap drain is frozen/ blocked by ice. Sent pictures to KB/service management. Used steamer to remove ice and reassembled freezer, job complete"

"Arrived on site and inspected washer and found no error codes, ran all functions in manual diagnostic and everything passed. Ran test 51 and it also passed. Took picture of gearcase and washer is operating us intended. Found tub is not connected on the front edge and reattached it. only no issues with washer, job complete"

"Arrived onsite to replace previously diagnosed parts. Replaced ignitor, inspected harness and tightened screws on holder and burner as instructed by tech line. Tested unit and unit cycled 10 + times without issue. Unit is functioning properly. Job complete"

Arrived onsite for refrigerator not cooling. Upon arrival inspected unit. Compressor was on. Inspected freezer compartment and found fan not on. Removed evaporator cover and fan was bound with debris. Removed debris and fan kicked on. Cooling was affected by no evaporator fan movement. Cleared area and unit is now functioning properly. Job complete

Arrived onsite for refrigerator not cooling. Upon inspection found evaporator cover covered in frost. Thawed ice and inspected behind evaporator cover. Found defrost issues. Upon further inspection found harness not connected securely. Secured harness and tested. Unit now going through defrost cycle. Job complete

"Arrived onsite for right rear burner not functioning. Upon arrival tested unit. Pulled unit to inspect control area. Found active throughout the control, switch and burner area. Took pics. Notified customer that warranty will not cover repair and warranty at this point is void.

Arrived onsite for dishwasher not starting. Upon inspection found failed connections at junction box. Secured connections and tested. Unit is functioning properly. No leaks present at this time. Job complete

Arrived onsite for Missing turn table and the glass cooking tray. Upon arrival unit is in a vacant apartment. Found tray and ring were missing. Replace tray and ring.job complete

"Arrived on site for Fridge making a buzzing noise every two minuets. I inspected the unit and work area. I found the compressor trying to kick on and then shut off. I found good voltage at the wall. I tested voltage to the start device and found 120vac when called for cooling. I swapped in a test start device, and found the same thing happening. The unit will need a compressor, uv dryer and a access stub. I spoke with PR, he is ordering parts. I spoke to the customer about lead time and it could take up to 2 months to come in. The office will reschedule when we have eta on the parts."

"Arrived on site to inspect dishwasher door damage. Upon further inspection, I found a scratch in the outer door panel near the middle of the panel. I removed and replaced the panel and tested the unit and it is operating as designed. No water leaks observed during service and water left turned off. Job completed."

"Arrived on site and inspected refrigerator and found no ice production, reset ice maker and it dropped what it had in tray and refilled with water. Ice maker is working now, if issue continues will need to bring back a new ice maker, job complete"

"Arrived on site for a refrigerator making a loud noise. Upon arrival the noise was occurring. It was a noticeable abnormal vibration. I found the vibration coming from the cardboard base under the condenser. The cardboard was beginning to bow and vibrate against the condenser when the compressor was running. I did my best to reshape the cardboard and the noise greatly reduced. I informed the customer that the cardboard cannot be removed, and it is possible the noise may come back. Unfortunately it is how the unit is designed and the more moisture that is present, the more the cardboard may bow. No fee due to being a for the same issue. Call complete."

"Arrived on site to install previously diagnosed and ordered part. Due to the bake element shorting out, I removed and replaced the element and tested. Unit is operating as designed. Job completed."

"Arrived on site for refrigerator thats not cooling. Inspected unit and work area. Customer advised that the unit had processor prior to losing cool but when he unplugged it and plugged it back in after defrosting it, the unit has been working since. Did not see any evidence of any kind of defrost issue on the evaporator even though the unit has been running for a little over a week. Tested resistance on the heater and found it within range. Checked the defrost by metal and found it closed. Spoke to PR and was advised to check resistance and continuity from the board. Found the wire harness shared continuity. Was advised that this issue couldve been caused by a door being left open in the freezer due to this being the first time this is happened. Customer will call back if further issues persist. Call complete."

"Arrived on site for a washing machine that its intermittently not filling with water. Inspected unit and work area. The customer advised that he can run his unit a couple times in the first time it wont fill of water but on subsequent cycles, the unit will fill up more water. Had the customer show me the time of loads that he was running and noticed he was using the extra power button which was most likely causing his issue. Pulled up the service pointer on the extra power button and explain to use to the customer. Ran a load of clothes in a normal cycle without the extra power button and found the unit filling as designed. Went over the user care guide and the unit is working as designed. Call complete."

Arrived on site for a washing machine that is leaking and overflowing. Inspected unit and work area. Customer advised that she did not know if the unit was actually leaking from underneath the unit or not but that the unit did overflow when she went to use it. Checked the pressure switch and found a good connection. Checked the pressure hose and found a tear in the pressure hose on the back of the tub. Replaced the pressure hose and tested the unit. The unit began to fill and operate as designed and cut off the water and continued into the agitation cycle prior to overflowing. The unit is now working as designed. Call complete.

"Arrived on site for a washing machine that is going off balance on certain cycles and is making a squeaking sound. Inspected unit and work area. Confirmed the customers complain about the squeaking sound but found it only squeaking whenever you push the basket from side to side. I did check the hub and did confirm that theres no issue with the hub. Check the suspension and found the suspension was good. Checked underneath the unit and could not find any signs of rubbing or oil marks anywhere. Tested the unit and manual agitation and spin and the unit ran as designed. I did find that the washer was sitting on level and was leaned all the way to the right where the tub was pushed up against the side of the cabinet. Did explain to the customer that can cause off-balance loads. The customer stated that the unit only seems to go off balance during towel loads and that even when she tries to adjust the clothes inside of her washer, the unit will still go off balance. Ran the unit with a a load of towels and ran the unit through a drain and spin after soaking the towels. The unit ran as designed. Spoke to JC and was advised to check the rod cups up at the top of the washer to ensure that nothing was cracked or broken. Did confirm that all of them were intact. Whenever user care guide and the unit is working as designed. Call complete."

"Arrived on site for a refrigerator thats making a rattling sound. Inspected unit and work area. The customer advised that the unit was making a rattling sound when they initially called in but since theyve moved the refrigerator, the noise has been removed and they have not had the same issue. He didnt want me to check the unit just to make sure there wasnt anything wrong. Check the unit and could not replicate the issue. I ran through all kinds of testing with the unit and advise the customer that he mightve had an issue with the flooring causing uneven leveling and causing something to rub up against the cabinet. Could not see anything necessarily that would be needed to be moved so advise the customer to call back if they had further issues. Call complete."

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the gasket and tested the unit. Found the unit sealing properly around the entire freezer. Advise the customer to give the unit 45 hours for the gasket to mold properly and to remove as much frost debris as possible to avoid further issues. Call complete.

"Arrived on site for console being unresponsive. I inspected the unit and work area. I found the unit in a failed state with the console not responding. I found powering from the main control being sent to the console. I unplugged the console and closed the latch. I found the unit going into a drain indicating a good main control. I spoke to the customer about replacing the console, and provided the from CS. The customer agreed. I installed the new console and tested the unit. It is now working as designed.

Arrived onsite and found unit drain tube clogged and causing leaking. 2360 service and . Modified tube to prevent issue from reoccurring and cleared all ice. Unit is now operating as designed. Charged .

Arrived on site to install previously diagnosed parts. Removed oven from wall opening with my dolly. Removed back cover to gain access to backs element to install new one. Reassembled unit and tested and unit is now operating as designed.

Arrived on site to diagnose a washer that is not turning on. Found in control and ui. Advised customer on findings and that damage is not covered under any warranty policies. No further repairs to be done at this time. Documented issue in sd pics.

Arrived on site to install previous diagnose parts. I gained access to the defrost heater and bimetal. I replaced both with new. I reassembled the unit. It is now working as designed.

Arrived onsite for DOOR IS NOT LATCHING AND WILL NOT START CYCLES. Upon arrival found that latch handle was loose. Removed control panel to inspect latch. Found latch was broken and harness did not have secured connection. Need to replace latch. Replaced latch and secured harness. Test unit and unit operates as designed. Job complete

"Arrived on site for install of previously diagnosed part. Installed new console. Tested and unit is starting up right away. All buttons are working on display. Heating and tumbling correctly. No other issues at this time, job complete."

"Arrived on site for complaints of no power. Found unit attached to a light switch. Found the light switch off. Turned on, and power was restored to the dishwasher. Ran test cycle and unit passed. Advancing normally and no water leaks. , job complete."

"Arrived on site for complaints of no water. Found hose disconnected causing a water leak under unit. Reconnected hose and now the water is filling the tub and not leaking. Ran test cycles and monitored. No other issues at this time, job complete.

"Arrived on site. Found refrigerator uneven,wobbly and tilting forward,removed kickplate found broken adjusted pin on left side support. Adjusted left back stand and right side,u it tilted back and not as uneven and wobbly. Checked door operation good some unbalance but safe. for support replacement parts

"Arrived on site for not dispensing ice. Tested ice dispenser,motor or ice door not responding,ui shows dispensing,ran ui diagnostics pads passed. Removed bottom kickplate found water leaking on wood floors,found water leaking from liner under unit and leaking from wire harness going into liner wall,found water in wire harness called tech support submitted pictures with tech support per tech support unit is un. Sr#7733611531"

"Arrived on site for no ice. Found unit not powering on,diagnosed a defective external drain pump,unit will need a new external drain pump

"Arrived on site to replace control and UI, after replacing, unit tested good."

"Arrived on site for no ice. Ran diagnostics E5 error code diagnosed a defective thermistor on icemaker,replaced icemaker power cycled unit,ran diagnostics icemaker passed harvest ran error test no errors,ran fill test passed."

"Arrived on site to inspect unit for not drying, found no error codes in diagnostic mode, found unit to be working as designed."

"Arrived on site to replace control/ACU from previous diagnosis. Replaced control, tested unit, unit now working as designed. No leaks detected. Job complete."

Arrived on site to test unit for hourglass symbol not going away. Cycled power to unit and found change. Replaced console and advised customer to download whirlpool app to get unit connected to WiFi. Job complete.

"Arrived on site to test unit for loose door handle. Found right side of FC door handle had set screw missing. Replaced screw, tested unit, unit now working as designed. No leaks detected. Job complete."

"Arrived on site to test unit for door not staying down, tested unit found upper oven functioning correctly but lower oven the door is shutting it self, replaced hinges, door is now functioning correctly, job complete"

"Arrived on site to test unit for not igniting properly. Replaced burner head and caps, tested unit, unit now working as designed. No leaks detected. Job complete."

Arrived on site washing machine not spinning out clothes. I inspected the unit and work area. I found the shift actuator disconnected from the cam. I replaced the shift actuator and the belt. The unit is working as designed. Job complete.

Arrived onsite for erroring panel with partial short. Replaced ui panel and unit is now operating as designed. All checks good. Advised customer on repair.

"Arrived on site for dishwasher. Inspected unit and work area. Set unit in diagnostics and found error code F5E1, ran diagnostics cycle and everything checked good. Light indicator on door is missing. Removed door skin and it was sitting in the insulation, installed it and unit is now operating as designed. No water leaks detected during service job completed."

Arrived on site to install previously diagnosed parts. Installed bezel and unit is now operating as designed. No water leaks detected during service. Job completed.

"Arrived on site to test unit for water leak, tested unit and found the water leak is not coming from ice machine but from drain elbow, noticed that ice bin was overflowing, customer stated that he would like to address this issue as well customer 78 and 2499, customer accepted, ordering part ; ordrng 1 WPW10511923 (Bin thermistor)"

"Arrived on site to inspect refrigerator not cooling, unit is warm on the fresh food compartment, ordered main control and UI to make sure controls communicate properly with each other. Office to order parts and reschedule for 05/17/22 AM. No water leaks detected during service. ; ordrng 1 WPW10675033 (Main Control) and 1 W11330971 (UI)"

"Arrived on site for washer, inspected unit and work area. Found stored error codes F3E1 F8E1, ran a diagnostics cycle and everything checked good. Tilted unit backwards and found motor making clinking noises and gearcase was rubbing on the belt cover because was never leveled properly. Gear case is also leaking oil. Drive motor is under the warranty, and will return with cam kit, belt, gear case and motor. . No water leaks detected during service. Office to order parts and reschedule on 05/16/22 AM ; ordrng 1 W11454734 (Gearcase) and 1 W11026785 (Motor drive) and 1 WPW10006384 (Belt) and 1 W10721967 (Splutch kit)"

Arrived on site to diagnose a refrigerator that is not cooling properly. Found defrost timer failed and it will need to be replaced to complete repairs. Return date set for 5/19.; ordrng 1 WR9X489 (Defrost timer)

Arrived on site for range burners not working. Upon arrival customer stated front left burner was staying on high setting when set to medium/low. Found no failures in knobs. Customer was using upper cooktop on arrival and couldnt properly inspect burners themselves. Found front left inf. Switch failing to regulate temp changes if used continuously. . Office to reschedule once availability of parts is known.; ordrng 1 WPW10434452 (Dual inf. Switch (LF)))

Arrived on site for refrigerator not making ice. Upon arrival customer conf8rmed issue was intermittent. Found ice maker harvesting as designed but found cause of failure to be the inlet valve/res tank/ filter housing asm not allowing enough water to the door dispenser or ice maker; ordrng 1 DA97-20677A (Inlet valve/res asm)

"Arrived on site for a bent hood that wont turn on the upper lights. Inspected unit and work area. Found the light switch button is not working causing the failure. The unit would need the light switch, switchboard, and high-voltage control for the return trip. All three parts are discontinued and out of stock. The office will need to contact the extended warranty about an alternate resolution. Call complete.; ordrng 1 49001214 (Switch buttons) and 1 49001211 (Switch control) and 1 49001239 (Control board)"

Arrived onsite for refrigerator with door not sealing properly. Upon inspection I found that the right side hinge had come apart. I am ordering 1x hinge and the door just in case. Office to reschedule.; ordrng 1 W11409290 (Hinges) and 1 LW11091610 (Door)

"Arrived on site to inspect dryer noises. Upon further inspection, the customer advised that approximately 20 mins into the dry cycle, the unit begins to make a loud vibrating noise. I tested the unit on towels cycle and within approximately 5 mins, the unit began to make a low vibration noise, but as the unit continued, the noise got louder. I removed the top panel and front panel and found the blower wheel cracked. I am ordering the blower wheel and scheduled return service for 05/14/22. No lint observed during service.; ordrng 1 WP697772 (Blower wheel)"

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I found the ice maker had stopped mid-cycle and the tray was in the upside down position. I placed the unit in diagnostics and found the FC door side panel UI missing digits. I tested the ice maker in test 120 and it failed. I removed and replaced the ice maker and retested in test 120 and it is operating as designed. I tested the fill tube in test 97 and it too is operating as designed. I am ordering the side panel UI and office to schedule return service. No water leaks observed during service.; ordrng 1 W11314429 (Side panel UI)"

"Arrived on site to inspect dishwsher rollers/guides missing. Upon further inspection, I found the wheel assemblies on both sides, that hold the rails in place, were missing the wheels on both sides (photo). I am ordering the wheel assemblies and scheduled return service for 05/16/22. No water leaks observed during service.; ordrng 4 WP8575897 (Wheel assembly)s"

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I was to remove and replace the main switch harness. The part I arrived with was incorrect. Notified Parts Management (SR) and advised of the issue s I have the wrong part, but the part number ordered and on the package is correct. I advised the customer of the issue and am ordering the part again and office to schedule return service. No gas leaks detected during service.; ordrng 1 W11561443 (Main harness)"

Arrived onsite to replace previously diagnosed parts. Upon arrival found control was not sent. Spoke to PR and CS. Will schedule customer for Wednesday. Ordering control and bringing remaining parts. Also instructed customer to leave fridge unplugged until repair is made. Customer will prepare floor for possible water spills. Customer would like morning appointment. Scheduled for 2 hrs.; ordrng 1 Shims (Shims) and 1 WPW10675033 (Control)

"Arrived on site to test unit for no drain, tested unit found unit is filling with water and draining but sump is not engaging, removed under DW access panel all connections are good, will need control and sump assembly to fix unit, control is discontinued, if parts are located then repair can be made, Office to reschedule if necessary ; ordrng 1 EBR33469402 (Control) and 1 AJH72949004 (Sump assembly)"

Arrived onsite for unit not draining and detergent dispenser not functioning. Upon arrival found water in the base of the unit. Found unit would intermittently drain then not drain. During inspection found unit leaking from pump. Will need pump motor assembly replaced and parts research on main wiring harness. Will need AUTHO. Office to reschedule.; ordrng 1 WD26X10013 (Pump and motor assembly) and 1 Partsresearch (Main wire harness) and 1 WD35X10346 (Dispenser) and 1 WD12X324 (Dispenser lever) and 1 WD03X0749 (Lever spring) and 2 WD21X10261 (Switch)s and 1 NeedsAUTHO (Needs AUTHO)

"Arrived on site and inspected dryer and found it is not heating. Disassembled dryer and found heating element has failed, took one picture. A new heating element will be needed to correct dryer and . Heating element 789 2555 . After reassembling heating element is contacting again and heating. Explained that this is not permanent and leaving it Unrepaired would be unwise. Dryer lint has already been clean for the interior new heating element just needs to be installed."

Arrived on site to diagnose a dryer that is not starting. Found motor not starting and it will need to be replaced to complete repairs. ; ordrng 1 279787 (Motor)

Arrived to inspect no heat. I found the thermal cutoff open and I removed and replaced. The unit made a loud screech and thumping noise and further inspection revealed the left rear roller wheel seized and worn partially through. I removed and replaced the wheel via rebuild kit and vacuumed excessive lint fro the cabinet. The lint screen was broken and required replacement and ordering. Op test ok. Part D2C.; ordrng 1 WPW10717210 (Lint filter) and 1 PartD2C

"Arrived to inspect UI button issue, gasket and ice production. I found the options button reacts and could be heard to accept input, but no settings would change. I had the CX cycle power to the unit and the issue resolved. FC temperature, K-type probe in the center of the FC, showed 12 degrees. Ice maker housing temperature was 26 in text mode 36 with the ice maker fan set to on. In normal mode the ice maker measured 26 after five minutes. The CX had ice cream and orange juice concentrate in the FC and both were not solidly frozen and mushy, denoting too warm of temperatures. The lower unit cover was incorrectly mounted and required correct seating as the lower part of the cover was not inserted into the frame. Temperatures at the compressor were within normal levels and the unit operated as designed in test mode 4 and 5. I found the drain tube completely plugged and not mounted fully on either the RC or FC drains. I corrected the issue and ensured the tube unclogged. CX will monitor temps for our return for the door gasket and we will recheck upon return. No water supply leaks observed during service. ; ordrng 1 W10407212 (RH RC Door Gasket)"

"Arrived on site. Checked freezer temp reading 0 uploaded picture to SD-Mobile,per customer unit will stop cooling then start cooling again,ordering main control,ui and thermistor ; ordrng 1 W11566891 (Main control) and 1 WPW10384183 (Thermistor) and 1 W11518204 (Ui)"

"Arrived on site for ice build up in freezer section. Found excessive amount of frost on packages and ice droplets on shelving and drawers. Checked door seal good,tech support unavailable due to training. Called tech support after hours per tech support will need to return to inspect gasket with door adjustment ; eml tckt failed"

"Arrived on site to replace previously ordered parts for refrigerator. Installed ui and h.v. control from kit and ui not booting up properly. Also noted compressor running but no cool condition in both compartments. Orion control, ui, and h.v. control will all need to be installed together, and rc evaporator will need to be replaced as well.; ordrng 1 W11291123 (Rc evap) and 1 W11336586 (Orion control) and 1 W11533213 (Control kit)"

"Arrived on site to test unit for not starting, tested unit found unit is starting on all settings besides the normal wash but wash motor has a extremely loud grind to it, and customer stated noise started before it broke down, recommend replacing control and wash motor, control is no longer, if parts are located, office to reschedule , ; ordrng 1 154547701 (Control) and 1 154859101 (Motor assembly)"

"Arrived on site to inspect unit for upper rack not opening properly and unit stopped washing. Found bow in upper rack catching the door gasket and causing issues. Also found failed wash motor, ordering upper rack and wash motor. ; ordrng 1 W11087376 (Wash motor) and 1 W10728863 (Upper rack) and 1 Cnote (Office to reschedule)"

"Arrived on site for refrigerator not cooling, inspected unit and work area. Unit was unplugged at arrival, I connected unit back to the power outlet and found compressor not coming on. Pulled unit out on my floor protector and compressor was humming like it was stuck. Installed new start device and nothing same issue. At start up of compressor it would only draw 83amp and then it would shut off. PR to order parts and office to reschedule for service. No water leaks detected during service.; eml tckt failed"

"Arrived on site and found saved error codes 7/1 wash motor failure, 10/2 vent wax motor electrical problem 9/1 not draining. After clearing errors ran a diagnostic cycle and it filled with water but wash motor didnt run. Will bring back wash motor, control, vent fan, harness, and optical sensor to ensure repair on next visit; ordrng 1 W11416460 (Vent) and 1 W11084863 (Harness) and 1 W11410066 (Control) and 1 W11410464 (Optical sensor) and 1 W11416362 (Wash motor)"

"Arrived on site to inspect unit for not washing, found failed wash motor, ordering wash motor. ; ordrng 1 WPW10671942 (Sump assembly) and 1 Cnote (Office to reschedule)"

"Arrived on site for washer leaking. Upon arrival confirmed complaint. Found F0E2, F5E2, & F5E3. Found no leaks around pump, or other components. Found water streaming from the dispenser during fill cycles. Will need office to reschedule once availability of dispenser parts is known.; ordrng 1 W11524105 (Drawer)"

"Arrived on site to install previously diagnosed parts. Upon gaining access to the new gearcase I found it bad. Due to this I am ordering a new gearcase, and we will return with the slider to install both. ; ordrng 1 W11393685 (Gearcase)"

Arrived on site for a refrigerator not cooling in any compartment. Upon arrival the customers stated that the unit stopped cooling and started making a clicking sound followed by a short buzz. I was able to replicate this and found it was the start device overloading. I replaced the start device and cap and found the unit still failed. I measured amp draw to the compressor and found it would ramp to 9 amps and then just die. This indicates a bad compressor. I am ordering a SS repair. Office to reschedule with a SS tech and 2 hour job. ; ordrng 1 W11574734 (Compressor) and 1 R600 (R600) and 1 LokringKit (Lokring Kit) and 1 W11578027 (Evap) and 1 W11506635 (Access Valve) and 1 WPW10143759 (UV Drier)

"Arrived onsite for Not Cooling - Both Sections. Upon arrival inspected unit and found frost on evaporator but fan not operating. Ran diagnostics and tested evaporator fan and evaporator fan not operating. Need to replace evaporator motor. Replaced evaporator motor and fan still not operating. There is 120v to motor but motor not operating. called PR for assistance,and determined motor is defective out of box. Need to re order motor. Office to reschedule ; ordrng 1 Wpw10464673 (Evaporator fan motor)"

"Arrived onsite to install previously diagnosed parts. Replaced UI an control. Found it was not drain pump humming,it was hot water valve humming. Also found Water level switch is not operating and allowing water to fill non stop. In addition Need to replace hot water fill valve. Hot water continues to fill even when unit is. need to order water level switch and hot water valve. Hot water valve show no longer available.need autho office to reschedule ; ordrng 1 WP326034589 (Water level switch) and 1 326032994 (Hot water valve)"