Service History 516

Near Pflugerville, TX 78660
Wesley
Job Details: 07/29/2020
REFRIGERATOR FRIGIDAIRE FGHD2368TF8 Arrived onsite and replaced icemaker per techline recommendation. Customer will notify in event of continued bad production.
Near Pflugerville, TX 78660
Wesley
Job Details: 07/29/2020
REFRIGERATOR WHIRLPOOL WRT549SZDM01 arrived onsite for handle snapped. Replaced handle. Unit is now operating as designed. All checks good.
Near Pflugerville, TX 78660
Andy
Job Details: 07/29/2020
VENTHOOD JENN-AIR JXW8536HS0 Arrived on site for vent hood top lights not working properly. Tested and inspected unit and found failed light strips. Ordering needed parts as well as associated parts in case needed. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 4 W10916652 (light)s and 1 W11282989 (transformr) and 1 W11293971 (cntrl-elec) and 1 W11321564 (light) and 1 WPW10716813 (cntrl-elec)
Near San Marcos, TX 78666
Richard
Job Details: 07/29/2020
DRYER MAYTAG MEDX655DW1 Arrived onsite for the dryer not heating. Replaced exhaust thermostat and dryer tested good. Complete
Near Cedar Creek, TX 78612
Scott
Job Details: 07/29/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 "Arrived on site ,replaced filter head . All Chavez normal . Good water flow to inside dispenser . No water leaks detected at time of service. Job complete ."
Near Austin, TX 78748
Leonardo
Job Details: 07/29/2020
OVEN WHIRLPOOL KEBS208DBS9 Arrived on site to test unit for no heat. Tested unit found bad TOD and control board.
Near Temple, TX 76501
Tyler
Job Details: 07/29/2020
COMPACTOR WHIRLPOOL GX900QPPS6 Arrived on site for compactor not turning on. After further inspection I found the start button within the “off switch” assembly was stuck. I replaced off switch assembly and retested unit. Machine now works as designed.
Near Killeen, TX 76542
Al
Job Details: 07/29/2020
DISHWASHER GE GDF510PSD2SS "Arrived to install previously ordered part.Customer advised a previous company just installed the element, so I installed the main board kit.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete"
Near Georgetown, TX 78628
David S
Job Details: 07/29/2020
REFRIGERATOR KITCHENAID KSSO48FTX00 "Arrived on site for fridge not cooling properly. I inspected the unit and work area. I tested the evap fan, air baffle, and condenser fan. Everything activated as needed. I inspected the evaporator and found the left side full of frost and ice, I found the sealing block on the left side deformed, i reshaped and sealed the foam piece. I also found the return vent covered in ice. I defrosted the return vent and reassembled the unit. I also reshaped the fresh food gasket. The unit is operating as designed. No water leaks detected.
Near New Braunfels, TX 78132
Noah D
Job Details: 07/29/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site to inspect fridge for making clumps of ice, upon inspection found the bin stuck due to overfill problems. Checked off switch on icemaker and found it nonoperational. Replaced icemaker and tested. No problems found. Complete"
Near Austin, TX 78724
Jacob
Job Details: 07/29/2020
REFRIGERATOR KITCHENAID KRSC703HBS00 Arrived onsite for water leaking from water filter housing. Tested unit. Found that housing leaks water. May need to replace valves. Also customer needs new filter. Advised customer to purchase straight from manufacturer. Ordered part. No issues at this time. Rescheduled with customer.; ordrng 1 WPW10238100 (valve-inlt) and 1 WPW10341320 (valve-inlt) and 1 WPW10394053 (housing)
Near Georgetown, TX 78633
Paul
Job Details: 07/29/2020
DISHWASHER KITCHENAID KDTE334GPS0 Arrived onsite for a dishwasher that is leaking water. Ms stated the previous tech did replace the part that was causing the major leak that they were having and the leak isn’t as bad as before but it still leaks. I found the dispenser leaking rinse aid causing over sudsing in the tub and allowing water to go over the door sill. The dispenser needs to be replaced. Ordering W10861000 detergent dispenser. .; ordrng 1 W10861000 (detergent dispenser)
Near Georgetown, TX 78633
Paul
Job Details: 07/29/2020
REFRIGERATOR KITCHENAID KSC24C8EYY02 "Arrived onsite for a refrigerator with the FC slowly defrosting and the RC not cooling well either. I found the FC at 46 degrees and the RC at the same temp. I found all the fans and sealed system components working. I found the old style aluminum evaporator in the RC and it was very corroded. I suspect a leak in the evaporator and the sealed system components will need to be replaced. Ordering the compressor, RC evaporator, dye drier, & service tap. Office to RS and weigh.; ordrng 1 W10309988 (compressor) and 1 W10913906 (coupler) and 1 WPW10143759 (dryer) and 1 WPW10643261 (evaporator)"
Near Wimberley, TX 78676
Luis
Job Details: 07/29/2020
REFRIGERATOR KITCHENAID KBFS25EWMS3 "Arrived on site for failed compressor. Replaced compressor, drier,process stub and power harness,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly"
Near Marble Falls, TX 78654
James
Job Details: 07/29/2020
MICROWAVE MAYTAG UMC5200AAW Arrived on site and inspected unit for evidence of arching. Found wave guide damaged by arching and has burned the paint away. Wave guide is a non serviceable part and unit not repairable. Instructed customer that the warranty company will contact customer with resolution. Photo’s of damage attached to service ticket.
Near Georgetown, TX 78628
Paul
Job Details: 07/29/2020
REFRIGERATOR FRIGIDAIRE FFSC2323TS8 Arrived onsite for a refrigerator to replace previous diagnosed sealed system parts. I replaced the compressor. I installed a dye drier and low side service tap on the compressor. I vacuumed the system and it held a 30 psi vacuum. I charged the system with 5.75 oz’s of R134A. I powered the unit up and it is working as designed. Call complete.
Near Leander, TX 78641
Lou
Job Details: 07/29/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Arrived on site to inspect refrigerator door not closing properly. Upon further inspection, I opened the unit RC door and found it would swing open. I found the bottom hinge slightly bent. Adjusted the hinge and leveled the unit and tested the door. Unit is operating as designed. No water leaks observed during service, job completed."
Near Georgetown, TX 78628
David S
Job Details: 07/29/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site to install previous diagnosed part. I removed the old freezer door and replaced with new. I inspected the new door to make sure it is closing and sealing properly. I inspected the new door for any dents or scratches, I found none. No water leaks detected. job complete."
Near Burnet, TX 78611
James
Job Details: 07/29/2020
DRYER WHIRLPOOL WED4950HW0 Arrived on site and tested operation. Found dryer heating and operating properly. Accessed rear of unit and inspected harness and found connections to heater thermostat tangled around each other and the orange sensor wire had come loose causing unit temp selector to not function properly. Straightened harness and ensured proper connections. Tested unit with thermal probe and found unit cycling temps properly for 10 minutes of cycle time. Unit tests good. Job complete
Near Liberty Hill, TX 78642
Lou
Job Details: 07/29/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Arrived on site to inspect dishwasher upper rack stops. Upon further inspection, customer handed me a stop that had fallen off. I found it was scuffed up so I replaced the stops. Tested and demonstrated to the customer how to reinstall it if it falls off again. No water leaks observed during service, job completed."
Near Georgetown, TX 78628
Kayman
Job Details: 07/29/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite for refrigerator freezing food in the fresh food or crisper drawers. I put the unit into diagnostics and tested all components and all passed. There is no presents of frozen food in the RC section at this time. I found the switch on the pull out fresh food drawer was in the coldest open position. I spoke with the customer and she stated that she had adjusted the humidity levels in the 2 smaller crisper drawers. I found that the baffle for the large pull out drawer was stuck open by a piece of tape. I removed the tape and put it on a lower setting to insure the freezing doesn’t happen again. Job complete.
Near Pflugerville, TX 78660
Paul
Job Details: 07/29/2020
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Arrived onsite for a refrigerator to possibly replace previous diagnosed sealed system parts. I checked the pressures when the unit was trying to cool the FC and I had 22 psi on the low side and 100 psi on the high side. The compressor was not pumping correctly and it was very hot. I evacuated the refrigerant and replaced the compressor installing a low side service tap. I changed the dye dryer. I vacuumed the system and it held a 30 psi vacuum. I charged the system with 5.50 oz’s of R134A. I tested the unit and had 15 psi on the low side and 155 psi on the high side when cooling the RC. The unit is working as designed. Call complete.
Near Lakeway, TX 78738
Brandon
Job Details: 07/29/2020
MICROWAVE KITCHENAID KMHS120ESS3 "arrived on site for customer complaint of loud noise and unit unit not heating, found failed magnetron and diode. ; ordrng 1 W10818686 (magnetron) and 1 W11256462 (DIODE)"
Near Bastrop, TX 78602
Scott
Job Details: 07/29/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site replaced filter head and valve and fitting . Still making hammering noise . Ordering valves in back . Call to set return; ordrng 1 W10865826 (valve) and 1 W11430645 (VALVE)
Near Temple, TX 76502
Tyler
Job Details: 07/29/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived on site to repair evaporator motor in fresh food section. After repairs I retested entire unit found no error codes and unit is working as designed unit will need 24 hours to fully stabilize the temperature set. Call complete
Near Georgetown, TX 78626
Kayman
Job Details: 07/29/2020
RANGE AMANA AER6303MFS2 Arrived onsite for burnt and loose wires on range. I inspected the terminal block and found the L1 wire had come loose and burned some of the terminal block and main harness. I replaced the terminal block and the burnt wires. I also made sure the nuts were tight and secure on the terminal block to prevent future shortage of the wires. Job complete.
Near Austin, TX 78748
Kevin
Job Details: 07/29/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 "Arrived on site and inspected dishwasher and found no saved error codes, reset heater connection harness to control board and ran diagnostic cycle and everything is operating properly. Discussed correct drying expectations with resident. No water leaks detected at time of service, job complete"
Near Austin, TX 78748
Kevin
Job Details: 07/29/2020
WASHER WHIRLPOOL WTW7000DW4
Near Cedar Creek, TX 78612
Eman J.
Job Details: 07/29/2020
COMPACTOR WHIRLPOOL GACP15XXMG4 Arrived onsite for compactor not starting. Tested system. Found switch faulty. Replaced switch. Tested system. Everything works as designed. Job complete.
Near Belton, TX 76513
Cliff
Job Details: 07/29/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 Arrived on site to perform sealed system repair for refrigerator. Unit was working properly when I arrived for service. Customer advised unit has only stopped cooling once and has worked properly ever since. Unit had for cooling failure due to defrost not cycling properly. Set control to run fixed defrost cycle instead of adaptive defrost to prevent issues. No further repairs are needed and all is working properly at this time. No leaks were found at time of service.
Near Salado, TX 76571
Cliff
Job Details: 07/29/2020
WASHER MAYTAG MVWB765FC4 Arrived on site to diagnose a washing machine that is making unusual noise. Tested unit and found clutch and slider not operating properly causing popping sound. Replaced clutch and slider and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Jarrell, TX 76537
Cliff
Job Details: 07/29/2020
RANGE WHIRLPOOL WFE505W0HB1 Arrived on site to replace parts for range. Replace wiring harness and terminal block and tested unit. All is functioning properly at this time.
Near Round Rock, TX 78664
David Z
Job Details: 07/29/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Arrived on site to install previously ordered parts. Found reservoir was leaking from a cracked line., And the icemaker fill tube was split and leaking water. Replaced reservoir and filter neck, as well as icemaker water line. Turned on water and retested. All is now working as designed with no water leaks. Call complete."
Near Austin, TX 78725
Jacob
Job Details: 07/29/2020
RANGE AMANA AGR5330BAB3 Arrived onsite for unit not getting to specific temperature. Tested unit to 350 degrees. Unit tested good at 350 degrees. Also checked temperature sensor in test mode and temperature sensor is reading correctly. No leaks at this time. Job complete
Near Dripping Springs, TX 78620
Robert
Job Details: 07/29/2020
DISHWASHER GE GDT665SSN0SS Arrived on job for complaints of water level code. Replaced valve and test flow. Customer had issues with door not closing so I adjusted catch for better closing. No leaks detected at time of service.
Near Austin, TX 78745
Leonardo
Job Details: 07/29/2020
DISHWASHER KITCHENAID KDPE334GPS0 "Arrived on site to test unit for door falling down when opened. Tested unit found damaged link and spring. Replaced link and spring. Tested unit, unit works good. No leaks detected. Job complete."
Near New Braunfels, TX 78130
Luis
Job Details: 07/29/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for cooling compliant. Removed evaporator cover found no traces of dye,per service pointer W11092686E secured evaporator to liner using clamps and a zip tie. Removed freezer cover no traces of dye,removed compressor cover no traces of dye,ran test 4,pierced low side checked pressures called tech support during freezer cool down pressure reading -10 and 125 per tech support let unit Equalize per tech support
Near Austin, TX 78746
Kevin
Job Details: 07/29/2020
DISHWASHER MAYTAG MDBH945AWS "Arrived on site and inspected dishwasher and found start button is not working
Near San Marcos, TX 78666
Richard
Job Details: 07/29/2020
MICROWAVE WHIRLPOOL AMV2307PFS2 Arrived onsite for the microwave not working properly. Replaced main blower harness and microwave tested fine. Complete
Near Pflugerville, TX 78660
Wesley
Job Details: 07/29/2020
DRYER MAYTAG MGD7230HC0 Arrived onsite and found unit operating as designed with AF error due to long venting. Advised customer on findings. All checks good. Unit is operating as designed. Cosmetic damage from shipping. Ordering console to repair. ; ordrng 1 W11406679 (CONSOLE ) and 1 W11413567 (CONSOLE)
Near Leander, TX 78641
David S
Job Details: 07/29/2020
REFRIGERATOR KITCHENAID KRFF302ESS01 "Arrived on site for sealed system repair. I gained access to the compressor and installed a access port. I installed a new Uv dryer, and found it to have been restricted. I am ordering two more dyers. The office will reschedule return visit.; ordrng 2 WPW10143759 (dryer)s"
Near Kyle, TX 78640
Brandon
Job Details: 07/29/2020
REFRIGERATOR LG LFX31925ST/00 "Arrived on site for customer complaint of no ice production, found failed board/miscommunication between ice maker and control. I replaced control, unit tested good."
Near San Marcos, TX 78666
Luis
Job Details: 07/29/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site for no ice. Ran diagnostics E2 error code on icemaker,ran harvest test failed,replaced icemaker,power cycled unit to delete error code. Ran new icemaker through a harvest test passed,ran fill test passed."
Near Leander, TX 78641
David S
Job Details: 07/29/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site for dishwasher not heating. I inspected the unit and work area, I found fault code F7e1 no heat. Inspected the wiring harness and found the heating element not connected. I reconnected the heating element. I put the unit through a diagnostics cycle and found the heating element coming on when called for. The unit is operating as designed. No water leaks detected. Job complete."
Near New Braunfels, TX 78132
Richard
Job Details: 07/29/2020
DRYER WHIRLPOOL WED96HEAC0 "Arrived onsite for the dryer making a noise. During testing found that the velvet on the drum has come apart causing the noise. Will need to replace the drum assembly. Ordering parts and office to schedule ; ordrng 1 W10541656 (drum,dryer)"
Near Austin, TX 78734
Brandon
Job Details: 07/29/2020
COOKTOP KITCHENAID KICU569XSS00 "Arrived on site for customer complaint of unit not powering on. I followed tech sheet to check for proper voltages and determined, according to tech sheet, that both modules needed replacing. Unit would still not power on, so according to tech sheet, replaced UI control, unit would still not power on, called tech line, tested all voltages, they want us to replace UI control again. Ordering UI control. ; ordrng 1 CNOTE and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 WPW10396615 (display)"
Near Dripping Springs, TX 78620
Robert
Job Details: 07/29/2020
MICROWAVE WHIRLPOOL KOCE500ESS08 Arrived on job for complaints of error code f5e1. Unable to duplicate error ran several test operation normal.
Near New Braunfels, TX 78132
Noah D
Job Details: 07/29/2020
WASHER MAYTAG MHW5630HC0 "Arrived on site to inspect washer and install valves, replaced valves and checked for issues, found no issues or leaks. All functions returned. Complete"
Near Austin, TX 78732
Brandon
Job Details: 07/29/2020
DISHWASHER KITCHENAID KDTE704DSS0 "Arrived on site for customer complaint of dishwasher not finishing cycle and leaking, found error code 10-3, vent motor short. Found leak coming from vent gasket causing vent motor to short out and wire harness to be corroded. Also found UI control panel shorted out and led lights staying on in standby mode. Ordering UI panel (part covered under manufacturer warranty) ordering vent and wire harness.; ordrng 1 W10537425 (panel-cntl) and 1 W10861608 (harns-wire) and 1 WPW10469574 (vent)"
Near Hewitt, TX 76643
Cliff
Job Details: 07/29/2020
REFRIGERATOR JENN-AIR JFX2897DRM02 Arrived on site to complete sealed system repair for refrigerator. Soldered all connections and pulled unit into vacuum. Charged unit with recommended amount of refrigerant. Found all is functioning properly including dispenser and no parts were needed today. Advised homeowner dispenser was not functional as melt water from ice bin melting froze over motor but is now working properly.
Near Leander, TX 78641
Lou
Job Details: 07/29/2020
DRYER WHIRLPOOL MED7230HC0 "Arrived on site to inspect dryer not working. Upon further inspection, turned unit on and it powered up; pressed start and the unit failed to operate. Tested voltage at the outlet/terminal block and got 240V. Tested door switch, belt switch, and fuses and all were good. Level and replaced the fuse due to possible false readings and tested and unit continues to fail. Contacted techline and spoke to Robert and advised of complaint and findings. Tested voltage at control and found that the unit needs a control and user interface. File #7728441548 was provided.
Near Pflugerville, TX 78660
Wesley
Job Details: 07/29/2020
OVEN KITCHENAID KODE500ESS04 Arrived onsite and found unit operating with all lights flickering. Replaced control to repair. All checks good
Near Rogers, TX 76569
Cliff
Job Details: 07/29/2020
DRYER WHIRLPOOL MEDC465HW Arrived on site to diagnose a dryer that is not heating properly. Tested unit and found internal short in electrical outlet on wall. Homeowner will need an electrician to replace outlet to complete repair.
Near Horseshoe Bay, TX 78657
James
Job Details: 07/29/2020
WASHER WHIRLPOOL WTW6800WW1 Arrived on site and tested operation. Found failed bearing in drive system. Installed new bearing kit and tested operation. Unit tests good. Instructed customer that the adhesive for the seal will need to cure for 24 hours before returning to normal use. Job complete
Near Georgetown, TX 78633
Paul
Job Details: 07/29/2020
REFRIGERATOR WHIRLPOOL GI0FSAXVY011 Arrived onsite for a refrigerator with ice build up in the FC. I found ice and frost build up in the FC on the right side from top to bottom and front to rear. I removed all of the frost and ice. I found no tension on the right rail self closure in the last 3/4” of travel and the rail free floating. I found the tension on the left rail poor. I replaced both rails. The door is sealing properly. Call complete.
Near Austin, TX 78728
Wesley
Job Details: 07/29/2020
RANGE WHIRLPOOL WFE525S0JZ0 Arrived onsite and installed console and repaired existing wiring. Unit is now operating as designed. Advised customer on repair. All checks good.
Near Bastrop, TX 78602
Scott
Job Details: 07/29/2020
DISHWASHER GE GDF610PMJ2ES "Arrived on site for unit not filling . Unit would go thru all stages of diagnostics but never fill. Ohm out valve ,checked good . No getting voltage to valve . Found failed control.
Near Austin, TX 78748
Leonardo
Job Details: 07/29/2020
MICROWAVE WHIRLPOOL WML55011HS4 "Arrived on site to test unit for left panel damage.Tested unit found damaged left panel. Replaced left panel, tested unit, unit works good. Job complete."
Near Pflugerville, TX 78660
Wesley
Job Details: 07/29/2020
RANGE WHIRLPOOL WFG525S0HS1 Arrived onsite and found burner top failing to ignite all the way. All the functions are good except the top burner has corroded and warped causing ignition problems. Advised customer on status. Office to reschedule ; ordrng 1 W11162114 (BURNER TOP)
Near Spicewood, TX 78669
Brandon
Job Details: 07/29/2020
REFRIGERATOR GE CYE22TP2MDS1 "Arrived on site to replace door switches, after replacing switches, unit tested good."
Near Austin, TX 78721
Jacob
Job Details: 07/29/2020
DRYER KENMORE 110.673226 Arrived onsite for unit not shutting off when door is opened during cycle. Tested unit. Found that door switch was broken. Replaced door switch. Tested unit. No issues at this time. Job complete
Near Seguin, TX 78155
Noah D
Job Details: 07/29/2020
ICE MACHINE JENN-AIR JIM158XYRS2 "Arrived on site to inspect ice machine for no lights, checked for voltage, checked fuse and lights turned on but during drain it shut down, will need exterior drain pump. Office to reschedule; ordrng 1 1901A (PUMP )"
Near Austin, TX 78705
Leonardo
Job Details: 07/29/2020
RANGE WHIRLPOOL WFG500M4HS0 "Arrived on site to replace burner heads and burner caps from previous diagnosis. Replaced burner heads and caps. Tested unit, unit works good. Job complete."
Near Liberty Hill, TX 78642
Lou
Job Details: 07/29/2020
REFRIGERATOR KITCHENAID KFIS29PBMS00 "Arrived on site to inspect refrigerator not dispensing water/ice. Upon further inspection, I found the unit door light on the UI on but both doors closed. Tested the switches and both are operating as designed. Advised customer the unit needs a UI. Customer had the part from a previous service call with another company. I installed the new part and tested and unit is operating as designed. No water leaks observed during service.Job completed."
Near New Braunfels, TX 78130
Richard
Job Details: 07/29/2020
OVEN WHIRLPOOL WOS72EC0HS01 Arrived onsite for the oven door has a scratch. While trying to remove the oven door the left side hinge clip will not move up in order for me to get the door out. Will need to some how Bend it in order remove but will need to replace left side hinge . Customer also had a complaint about the control panel not working properly as well. Ordering parts and office to schedule. ; ordrng 2 W11044773 (hinge-door)s and 1 W11428583 (CONSOLE )
Near Austin, TX 78744
Luis
Job Details: 07/29/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for no ice. Found ice in mold ran diagnostics optics passed,ice box fan passed,no errors on icemaker ran harvest test passed,ran fill test passed. When unit exited diagnostics unit entered defrost,during defrost 3 way valve received power multiple times,called tech support per tech support unit needs main control. Installed a new main control
Near Bastrop, TX 78602
Scott
Job Details: 07/29/2020
RANGE GE JGSS66SEL1SS Arrived on site replaced bake tube and regulator . Safety valve is doing the same as before . Just bake is getting too much pressure . Ordering another valve .no gas leaks detected at time of service. Call to set return; ordrng 1 WB21X33225
Near Georgetown, TX 78633
Leonardo
Job Details: 07/29/2020
RANGE WHIRLPOOL WFE525S0JZ0 "Arrived on site to replace trim top, cooktop and burner pan from previous tech diagnosis. Replaced trim top, cooktop and burner pan. Tested unit, unit works good. Job complete."
Near Liberty Hill, TX 78642
Lou
Job Details: 07/29/2020
MICROWAVE WHIRLPOOL WMH32519HZ5 "Arrived on site to install previously diagnosed and ordered parts. Due to the unit power failure, I removed and replaced the switch interlocks and tested. Unit trips the breaker. I tested the unit on another outlet and the breaker tripped again. Traced wiring and tested power cord and power cord was good. Replaced 2 fuses and tested and unit continues to trip breaker. I removed and replaced the filter board and tested and unit continues to trip breaker. I am ordering the main control, filter board, (2) fuses, and power cord and will return with all prescreened parts. Office to schedule return service.; ordrng 2 W10138793 (fuse)s and 1 W10708076 (cord-power) and 1 W11342846 (CONTROL) and 1 WPW10531156 (filter)"
Near Paige, TX 78659
Andy
Job Details: 07/29/2020
WASHER GE GUD27ESPM1DG "Arrived on site for combo washer dryer not operating. Tested and inspected unit and found failed control and terminal block. Ordering needed parts. Office to schedule return trip. Left unit unplugged and breaker off and advised customer not to use unit until repairs are done. No water leaks present at time of service. Also need 4 screws numbered 3204 in brake down but does bit have part number, will need parts research.; ordrng 1 SEENOTE (PARTS RESEARCH ) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 WE1M1009 (dryer fuse terminal) and 1 WE4M525 (term blk & grnd stra)"
Near Austin, TX 78754
Scott
Job Details: 07/29/2020
RANGE WHIRLPOOL WFG320M0BB2 "Arrived on site for gas odor from range . Was informed from land lord . Range needed to be deamed safe for pick up. Unit is now in garage unable to test , but unit is free from any flammable elements or pose a safer issue . Range is safe for transport . Job complete ."
Near Waco, TX 76710
Tyler
Job Details: 07/29/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to install pump and motor assembly for dishwasher after making repair and installing pump and motor assembly a retest of the unit unit now fills agitates and drains with no issues at all and is functioning at 100%. Call complete
Near Salado, TX 76571
Cliff
Job Details: 07/29/2020
OVEN WHIRLPOOL WOD77EC7HV01 Spoke with homeowner on phone prior to arriving and she informed me that the handle is damaged. Ordering handle and return date.; ordrng 1 W11113205 (hndle-door)
Near Austin, TX 78744
Leonardo
Job Details: 07/28/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to test unit for missing trim piece. Found left trim piece missing. Ordering new trim piece W10536160 office to reschedule ; ordrng 1 W10536160 (LEFT BLACK TRIM )
Near Leander, TX 78645
Lou
Job Details: 07/28/2020
OVEN KITCHENAID KOCE500ESS09 "Arrived on site to inspect microwave/oven combo oven not heating. Upon further inspection, I placed my thermal lead in the middle of the center rack and tested on Bake at 350 degrees. After approximately 5 mins, the unit did not get above 89 degrees. I pulled the unit from the wall and tested voltage at the control. At first I was getting weird voltage readings. I checked the main harness at the junction box and the unit is wired correctly. I tested the bake element voltage and only got 110 volts from the P3 to J12 which I should have gotten 220V. I advised the customer of my findings and recommended that they have an electrician look at the breaker. Job completed."
Near Leander, TX 78645
Lou
Job Details: 07/28/2020
DISHWASHER KITCHENAID KDTE234GPS0 "Arrived on site to inspect dishwasher door not closing properly. Upon further inspection, I found the left side of the door rubbing against the tub. Adjusted the door and leveled and tested. Unit is operating as designed. No water leaks observed during service, job completed. Made recommendations for use & care as customer has a water softener. Made recommendations for detergent and rinse aid use as well."
Near Dripping Springs, TX 78620
Kevin
Job Details: 07/28/2020
WASHER MAYTAG MVWC565FW1 "Arrived on site and inspected washer and found it is sitting on the back porch. There is no available water connections, and the only power connection is a GFI. Set washer into a diagnostic cycle and found save error codes for long fill and lid not open between cycle. Found gear case has failed, attempted to remove agitator and it is seized, it will need to be broken off and replaced along with hub. Washer is on the back porch and needs to be first call of day only.; ordrng 1 FIRSTCALLSCHEDULE (8-11 ONLY) and 1 W10528947 (drive hub kit) and 1 W11161960 (AGITATOR )"
Near Austin, TX 78753
Scott
Job Details: 07/28/2020
DRYER WHIRLPOOL NED4655EW1 "Arrived on site for poor drying . Checke voltage ,thermostats,elements . All checked normal . Ran temp checked without exhausted pipe . Ranged 120/130-180/190. With hose 120/130-230/250. Recommend cleaning out exterior exhaust . No lint build up. Job complete ."
Near Canyon Lake, TX 78133
Richard
Job Details: 07/28/2020
REFRIGERATOR MAYTAG MFX2676FRZ00 Arrived onsite for the refrigerator not cooling . During testing found that the refrigerator temperature is at 80 degrees and the freezer is at 80 degrees. Checked compressor and it’s running but super hot to the touch. Sealed system repair is needed to fix the no cooling issue. Ordering parts and office to schedule. Sealed system tech needed for repairs 2hrs needed for repairs.; ordrng 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR ) and 1 SEALEDSYSTEMREPAIR (SEALED SYSTEM TECH NEEDED FOR REPAIRS ) and 1 W10832994 (compressor) and 1 W10913906 (coupler) and 1 W11116006 (evaporator) and 1 WPW10143759 (dryer) and 1 WPW10608485 (evaporator)
Near Austin, TX 78717
Wesley
Job Details: 07/28/2020
REFRIGERATOR WHIRLPOOL WRS973CIHZ00 Arrived onsite and replaced dented right side door. Unit is now installed properly. Advised customer on repair. All checks good.
Near Killeen, TX 76543
Tyler
Job Details: 07/28/2020
RANGE WHIRLPOOL WFG505M0BB2 "Arrived on site for range that would not turn on. Upon arrival I found that the range was gas and do that there was no way for me to hook a gas line connection up to the range while in Rent-A-Center to be able to thoroughly test the unit out 100% but I was able to at least connect power to an outlet and ensure that the oven was getting120 v to main control. After running diagnostics I could not find any shorts or error codes but I did find that the bake igniter within the oven itself was missing and the wires left behind were burned. I installed a new oven igniter and then tested to see if the main control was sending full power to the Avenue nighter at first for around 10 seconds the main control was sending 120 V to the bake igniter but then after that the main control stopped responding sending power and I could no longer get the main control to work after that we will we need to return with a new main control board. ; ordrng 1 W11126814 (cntrl-elec)"
Near Killeen, TX 76542
Tyler
Job Details: 07/28/2020
DISHWASHER KITCHENAID KDTM354DSS5 Arrived on site for dishwasher not running cycles. After further inspection I found that the main control was receiving 120 V and was sending the proper power supply to the user interface and although the user interface lights would come on you were not able to select or switch the settings in any way shape or form. I tried resetting power to the machine but it did not fix the issue we will need to return with a new user interface in order to ensure that we could put the unit into a proper diagnostic else is not working; ordrng 1 W10803367 (panel-cntl)
Near Killeen, TX 76549
Al
Job Details: 07/28/2020
WASHER LG WT1101CW "Arrived on a CB for customer complaint unit not draining.Ran diagnostics test mode and unit fill, drained, spins on low and high speed.Found the unit drain hose going from unit to wall had no air gap causing the possible siphoning issues.Photographed the setup and advised the customer they need to repair the drain to allow air gap.Contacted DW and advised her of situation.No parts installed Unit locks, fills and drains properly Job complete"
Near Canyon Lake, TX 78133
Richard
Job Details: 07/28/2020
RANGE WHIRLPOOL WFE505W0HZ1 Arrived onsite for the oven display not working. During testing found that the terminal block is burnt and the harness is burned. Will need to replace main harness and terminal block. Ordering parts and office to schedule ; ordrng 1 W11416047 (HARNESS ) and 1 WPW10245259 (block-term)
Near New Braunfels, TX 78130
Robert
Job Details: 07/28/2020
DRYER WHIRLPOOL WED6620HC0 Arrived on job for complaints of long drying time. Test air flow temperatures with vent connected hotter that without. Called tech line with finding 7728422430. Recommended running cycle with hose disconnected to test air flow error.
Near Gatesville, TX 76528
Al
Job Details: 07/28/2020
WASHER MAYTAG MVWC565FW0 "Arrived to inspect washer not washing at all.Confirmed the complaint and found the pressure hose to tub was misreading the pressure in tub due to previous tech not poking a hole in the new tub at the pressure hose.I corrected the error, reassembled and unit tested as designed to customers satisfaction.All water lines were dry at the time of service.Cleaned my work area.Job complete"
Near Highpointe, TX 78737
Kevin
Job Details: 07/28/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived on site and found Freezer light and ceiling lights in fresh food are all out, access to freezer light and harness connector it is accessible. Replaced freezer light and all lights are operating properly. No water leaks detected at time of service, job complete"
Near Georgetown, TX 78633
Cliff
Job Details: 07/28/2020
WASHER WHIRLPOOL WFW9200SQA10 Arrived on site to diagnose a washer that is not spinning properly. Tested unit and found rear bearing failing on unit.
Near Round Rock, TX 78664
Andy
Job Details: 07/28/2020
REFRIGERATOR WHIRLPOOL WRT112CZJZ00 "Arrived on site to install previously diagnosed washer, adhesive for gap in where cabinet meets liner and to heat treat and shape gasket properly. Did so and tested unit. All operations are normal. No water leaks present at time of service."
Near Leander, TX 78641
Lou
Job Details: 07/28/2020
DRYER WHIRLPOOL WED8620HC1 "Arrived on site to install previously ordered and diagnosed parts. Due to the console failure,removed and replaced console and tested. Unit is operating as designed. No lint observed during service, job completed."
Near Lakeway, TX 78734
Brandon
Job Details: 07/28/2020
DRYER MAYTAG MED9800TQ0 "Arrived on site for customer complaint of unit not starting a cycle, found open thermal fuse. Element tested good and was not shorted to ground, control tested good on air dry after replacing the thermal fuse, instructed customer to have vent cleaned.
Near Austin, TX 78703
Scott
Job Details: 07/28/2020
DRYER WHIRLPOOL WED7590FW1 "Arrived on site for dryer not starting . Checked voltage ,element , thermostats,fuses . All checked normal. Checke and found control and belt switch . Replaced control ,will need to to order belt switch . Cal to set return; ordrng 1 W11247665 (switch)"
Near Temple, TX 76502
Al
Job Details: 07/28/2020
RANGE AMANA AER6603SFW2 Arrived to install previously ordered part.Removed and replaced the main harness.Job complete
Near Kyle, TX 78640
Leonardo
Job Details: 07/28/2020
DISHWASHER WHIRLPOOL WDF330PAHB2 "Arrived on site to replace upper wheel tubs and upper stops from previous diagnosis. Replaced upper wheel tubs and upper stops. Tested unit, unit works good. Job complete. No leaks detected."
Near Georgetown, TX 78626
Kayman
Job Details: 07/28/2020
DISHWASHER WHIRLPOOL WDF330PAHB2 Arrived onsite for dishwasher not draining. I found the drain pump trying to run and humming. I removed the pump but didn’t find any blockage or debris. Pump was failed. I replaced the drain pump and the unit is working as designed. No leaks detected. Job complete.
Near Pflugerville, TX 78660
Kayman
Job Details: 07/28/2020
WASHER AMANA NTW4516FW3 Arrived onsite to install previously diagnosed parts. I installed the gear case and drive system. Unit is working as designed. No leaks detected during service. Job complete.
Near Austin, TX 78728
Wesley
Job Details: 07/28/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived onsite and found tags rattling and vibrating due to restricted position. Repaired by arranging alignment to repair noise, all checks good."
Near Georgetown, TX 78633
Cliff
Job Details: 07/28/2020
MICROWAVE WHIRLPOOL WMH32519FS0 Arrived on site to diagnose a microwave that is not heating. Found failed magnetron in unit. Replaced magnetron and tested unit. Found all is functioning properly at this time.
Near Canyon Lake, TX 78133
Richard
Job Details: 07/28/2020
COOKTOP JENN-AIR JIC4536XS00 "Arrived onsite for the cooktop not working. During testing found that the left side module was not good . Replaced module and was not able to test. Found that the customer has a four prong outlet in the wall. There is a 3 prong power cord hooked up to the cook top. Advised customer to have an electrician come out and change the wall outlet to a 3 prong outlet. ;
Near Kingsland, TX 78639
Paul
Job Details: 07/28/2020
OVEN KITCHENAID KOCE500ESS06 Arrived onsite for a micro/oven combo with the microwave cavity light not working. I found the light bulb burned out. I replaced the bulb and the light is working as designed. Call complete.