Service History 515

Near Austin, TX 78725
Jacob
Job Details: 06/17/2020
DRYER WHIRLPOOL WED6620HW1 "Arrived onsite for unit not heating. Tested unit. Could not get unit to heat. Checked unit for all fuses. All fuses giving continuity. Called Techline. Techline had me check ohms going to the heating element, all checked good. Had me also check voltage coming from the wall. Was getting 120v a side but both red and black was not collectively giving 240v from the wall or from the terminal block. Techline advised to get an electrician to fix issue. Got sr#7728098304. No issues at this time. Job complete"
Near New Braunfels, TX 78130
Richard
Job Details: 06/17/2020
FREEZER MAYTAG MFF2558FEZ Arrived onsite for the refrigerator not cooling. Upon arrival found that the refrigerator was unplugged. Also that the refrigerator was plug into a gfci outlet as well. Ran diagnostics and found no issues with the refrigerator all functions are working properly. Found that the GFCI outlet was the causing the issue
Near Austin, TX 78731
Luis
Job Details: 06/17/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ01 "Arrived on site for cooling compliant. At time of visit unit was powered off,powered unit on compressor and fans powered on,weak frost pattern. Installed a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly ; used 1 W10913906 (ACCESS VALVE), and 1 WPW10143759 (DRIER) from stock"
Near Austin, TX 78757
Jacob
Job Details: 06/17/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Arrived onsite for unit having damaged freezer door. Looked at door. Saw dent. Replaced door. No issues at this time. Job complete
Near Manor, TX 78653
Eman J.
Job Details: 06/17/2020
REFRIGERATOR WHIRLPOOL WRS3155DHB01 Arrived onsite for refrigerator making creaking noise. Called tech-line about refrigerator door creaking when opening and closing.
Near Pflugerville, TX 78660
David S
Job Details: 06/17/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "Arrived on site to install previous diagnosed parts. I gained access to the freezer switch, I removed the failed switch and replaced it with a new one. Job complete."
Near Pflugerville, TX 78660
David S
Job Details: 06/17/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 Arrived on site to install previous diagnosed part. I put the fridge in step 40 and waited for it to go into home position and open both evaps. I evacuated he system. I gained access to the freezer evaporator and found a restriction in the cap tube. I installed the new evaporator. I pulled a 30 inch vacuum and found no leaks present. I charged the system with 4.5 oz of refrigerant. I powered the unit and and monitored the gauges. All pressure are good. I reassembled the unit and spoke with customer about the repair. Job complete.
Near New Braunfels, TX 78132
Noah D
Job Details: 06/17/2020
DISHWASHER WHIRLPOOL WDT710PAHB1 Arrived on site to inspect dishwasher for no door gasket. Upon inspection found the door gasket off and missing. Replaced missing gasket. No leaks found. Complete
Near New Braunfels, TX 78130
Noah D
Job Details: 06/17/2020
WASHER MAYTAG MVWC565FW2 "Arrived on site to inspect washer for loud noise and draining issues, upon installing gearcase found drain line very long, cut drain line, replaced gearcase, splutch and actuator. Tested and found no issues. Complete"
Near Leander, TX 78641
Kayman
Job Details: 06/17/2020
DISHWASHER KITCHENAID KDTE204ESS1 Arrived onsite for dishwasher not heating and not cleaning intermittently. I put the unit into diagnostics and I heard a clicking sound when the sump and motor was trying to kick on. When it did finally kick on it sounded weak. I forced the heater element into cycle and got a amp draw of about 7.8 which is in the range for factory standard readings. The sump and motor will not advance to the next step in the cycle on its own.
Near Burnet, TX 78611
James
Job Details: 06/17/2020
WASHER AMANA NTW4516FW3 Arrived on site and tested operation. Found basket speed fault and no fill error. Found unit out of balanced and only cold water is connected. Recommended to only have the tap cold selected on unit to eliminate future faults due to no hot water at installation location. Cleared faults. Leveled unit and calibrated. Unit tests good. Job complete
Near Georgetown, TX 78633
Jonathan
Job Details: 06/17/2020
WASHER WHIRLPOOL LSQ7030LQ "Arrived on site for washer not starting cycle. Inspected unit and work area. Found no lid switch in place on unit. Tested voltage to unit and found unit connected to surge protector and has failed. Tested voltage at outlet and found 120 volts. Plug directly to outlet and found unit operating. All tested good, no water leaks detected.
Near Hutto, TX 78634
Andy
Job Details: 06/17/2020
RANGE WHIRLPOOL WFE525S0JS0 Arrived on site for range with damaged panel. Inspected unit and found dent in panel. Went to remove part and replaced with new when customer pointed out new panel has a more noticeable dent. Ordering new part. Office to schedule return trip. ; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 2 W11175518 (panl-cntrl)s
Near Manor, TX 78653
Eman J.
Job Details: 06/17/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for dishwasher not finishing cycle. Tested system found he pump and motor faulty. Replaced pump and motor. Tested system everything works as designed. No water leaks at time of service.
Near Austin, TX 78754
Scott
Job Details: 06/17/2020
WASHER WHIRLPOOL WTW7500GC0 "Arrived on site for lid issues and unit making noise . Lid is splitting in half on left side bye hinge , found oil leaking from gear case . Stator and rotor covered in oil . Will need to replace lid ,gearcase ,slider ,rotor and stator . No water leaks detected at time of service ."
Near Killeen, TX 76541
Al
Job Details: 06/17/2020
WASHER WHIRLPOOL VAW3584GW1 Arrived to install previously ordered part.Removed and replaced the top.Reassembled and unit tested as designed.Not hooked up to water.Job complete
Near Austin, TX 78759
Eman J.
Job Details: 06/17/2020
REFRIGERATOR KITCHENAID KRFF507HPS01 Arrived onsite for refrigerator door dented. Tested system. Found that the tray drip on the left refrigerator door is dented. Also found freezer door dented. Replaced freezer door. Tested system. Everything works as designed. Ordering tray drip WPW10400887. ; ordrng 1 WPW10400887 (tray-drip)
Near Lakeway, TX 78734
Luis
Job Details: 06/17/2020
ICE MACHINE WHIRLPOOL KUIX505ESS2 arrived on site for thin and no ice. Ran diagnostics weak water flow to pan diagnosed a defective water valve. Installed a new water valve ran diagnostics all test passed.
Near Round Rock, TX 78681
Kayman
Job Details: 06/17/2020
DRYER MAYTAG MEDB755DW0 Arrived onsite for dryer making metal on metal noise when spinning. Upon inspection I found the drum loose indicating a slightly stretched belt. When I spun the drum by hand I could feel the left roller wheel struggling to turn and wiggling around. I am ordering (4392065) dryer repair kit for repair. Office to RS.; ordrng 1 4392065 (dryer repair kit)
Near Lakeway, TX 78734
Luis
Job Details: 06/17/2020
ICE MACHINE WHIRLPOOL KUIX505ESS2 arrived on site for thin and no ice. Ran diagnostics weak water flow to pan diagnosed a defective water valve. Installed a new water valve ran diagnostics all test passed.
Near Temple, TX 76501
Jonathan
Job Details: 06/17/2020
DRYER AMANA NED4655EW1 "Arrived on site for dryer that is making a scraping sound. Inspected unit and work area. Turned unit on and found scraping sound right away. Disassembled unit and found the motor making the sound. When replacing the motor, the blower wheel was seized onto the motor. Broke off blower wheel and replaced motor and blower wheel. Tested unit and unit is working as designed. Call complete."
Near Leander, TX 78641
Lou
Job Details: 06/17/2020
DISHWASHER KITCHENAID KDTE254ESS2 "Arrived on site to inspect dishwasher not draining. Upon further inspection, I placed the unit in diagnostics showing error codes F9E1, F9E2 and F8E1. Cleared the codes and continued with testing. Unit operated but the diverter continuously ran and the unit failed to drain. After a few times of turning the drain pump on, the water finally drained out. I found where the red wire connection to the diverter housing was corroded from water leaking and also found corrosion on the diverter housing. No water leaks observed during service, job completed"
Near Bastrop, TX 78602
Cliff
Job Details: 06/17/2020
MICROWAVE KITCHENAID KMBP100ESS03 Arrived on site to replace filter board and door assembly for microwave. Replaced both parts and tested unit. Found all is functioning properly at this time.
Near Holland, TX 76534
Jonathan
Job Details: 06/17/2020
WASHER WHIRLPOOL MVWC415EW1 "Arrived on site for washer that is shaking violently as it spins. Inspected unit and work area. Placed unit in service diagnostics and found an F7 E6 (motor fault) error code. Around the unit through several tests including an automatic diagnostic test, manual heavy agitation, and high speed spin. Unit ran as designed. I called Techline and spoke to Joel SR# 7728095056. He advised that the unit sounded normal and that overtime, they tend to make sounds. He advised that with the extreme shaking that the issue is with the flooring underneath the unit and advised that before we could proceed with any other repairs, that the customer would need to solidify the structure beneath the unit in order to support the weight and movement of this machine. Advised customer of his diagnosis and call complete."
Near Hutto, TX 78634
Andy
Job Details: 06/17/2020
WASHER WHIRLPOOL MVWB765FC3 Arrived on site for washer making thumping noise. Checked under unit for oil and found none. Put unit in drain and spin and tub started hitting side of unit. Removed failed suspensions and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Temple, TX 76502
Jonathan
Job Details: 06/17/2020
DRYER MAYTAG MEDX655DW1 "Arrived on site for dryer that is making a knocking sound. Inspected unit and work area. Customer put the unit in a normal dry time cycle. Found a clicking sound coming from the door. Remove from panel and found a screw wedged on the side of the felt lining where the drums sits on. Remove screw and tested unit. Customer also noticed a small little rattle sound coming from the back of the dryer. Removed that hose and found a pen, Bobby clip, and plastic straw in the vent hose. Remove those and tested unit unit ran as designed and had no abnormal sound. Call complete."
Near Spicewood, TX 78669
Brandon
Job Details: 06/17/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site for customer complaint of no ice dispensing, found broken wires at bottom of door at harness that are not accessible for repair, unit needs new door in order to repair unit. Needs freezer door part number LW10728959 called tech line SR7728089448
Near Austin, TX 78734
Luis
Job Details: 06/17/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM02 "Arrived on site for no water or ice. Tested dispenser no water,removed filter good water flow,water filter appears to be old with markings u it will need a new water filter
Near Georgetown, TX 78626
Andy
Job Details: 06/17/2020
REFRIGERATOR MAYTAG PBF2555HEW Arrived on site for refrigerator freezing food in RC. Tested and inspected unit and found failed thermistor. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near , TX 78738
Kevin
Job Details: 06/17/2020
VENTHOOD KITCHENAID KVWB606DSS2 Arrived on site and inspected vent hood and found cooking oil dripping from vent hood. Took 1 picture of oil buildup near screens. Customer also feels a vibration on the cabinet door 3 ft to the left of the vent hood. Took videos of vent hood running on every setting and there is no noticeable/visible vibration on the vent hood itself. Customer is an engineer and says this vibration will cause a problem in the distant future where vent hood could fall out of its mounting.
Near Nolanville, TX 76559
Al
Job Details: 06/17/2020
WASHER KENMORE 110.2002201 Arrived to inspect washer banging during spin cycle.Checked suspension and leveling and unit tested as designed.Customer advised the banging usually happens when she washes in heavy and washes comforters.I informed her the unit is unbalanced and will continue to bang if unit load isn’t balanced.Unit works as designed with NO error codes.All water lines were dry at the time of service.Job complete
Near Smithville, TX 78957
Scott
Job Details: 06/17/2020
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site ,replaced gearcase and drain pump . Ran calibration and diagnostics wash. All checked normal . No water leaks detected at time of service.job complete ."
Near Jarrell, TX 76537
Jonathan
Job Details: 06/17/2020
REFRIGERATOR LG LFX25971ST/02 Arrived on site for refrigerator not making ice. Performed diagnostics and advanced icemaker cycle found icemaker cycling but not getting water found dual inlet valve at fault. Removed failed valve and installed new one. Tested icemaker cycle all tested good no leaks detected.
Near Bastrop, TX 78602
Cliff
Job Details: 06/17/2020
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site to diagnose a dishwasher that is not responding to controls. Found control panel has several buttons that are not functional. Replaced panel and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78737
Leonardo
Job Details: 06/17/2020
OVEN WHIRLPOOL WOS31ES0JS00 Arrived on site to test unit for no power. Test unit and found bad thermal fuse. Ordering new thermal fuse WPW10545255. Office to reschedule. ; ordrng 1 WPW10545255 (THERMAL FUSE )
Near Leander, TX 78641
Paul
Job Details: 06/17/2020
ICE MACHINE KITCHENAID KUIX505ESS2 Arrived onsite for an ice machine not making ice but can hear water running. I found the ice machine fill valve only filling the reservoir half full causing the no ice condition. The fill valve needs to be replaced. I replaced the fill valve and tested the machine. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
Near Temple, TX 76504
Jonathan
Job Details: 06/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Arrived onsite for refrigerator that won’t make ice. Inspected unit and work area. Tested ice box fan, thermistors, and evaporator fan. All tests ran as designed. Pulled off icemaker cover and found the icemaker stuck in the middle of a harvest but the motor was not running. Checked voltage to icemaker and found 121.3 V going to ice maker. Tested voltage from the heater to the neutral and found 120.7V but when going from the motor to the neutral, found no voltage. Tried to jumper the ice maker and found the same voltage. Replaced ice maker and tested unit. Unit is working as designed. Call complete."
Near Smithville, TX 78957
Scott
Job Details: 06/17/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site . No frost build up ,temp checked on all 3 sections are good . Deli tray UI working . Fan working . IM a test only e1 temp error . Unit will harvest and fill . Recommended changing both UI and main control .
Near Liberty Hill, TX 78642
James
Job Details: 06/17/2020
MICROWAVE WHIRLPOOL WOC54EC0HS02 Arrived on site and installed new hinges. Tested operation and found unit working properly. Job complete
Near Leander, TX 78641
Lou
Job Details: 06/17/2020
REFRIGERATOR KITCHENAID KBSD608ESS00 "Arrived on site to install previously diagnosed and ordered part(s). Due to the left FC door water line leaking from inside the door, I removed and replaced the door. Also removed the door skin from the old door and installed it to the new door. Tested the door and it is operating as designed. Whirlpool warrantied the door. No water leaks observed during service, job completed."
Near Cedar Park, TX 78613
Lou
Job Details: 06/17/2020
DISHWASHER WHIRLPOOL WDT920SADM0 "Arrived on site to inspect dishwasher not cleaning. Upon further inspection, I placed the unit in diagnostics showing error code F7E1. Cleared the code and continued with testing. The unit motor failed to come on. The other components operated as designed. I removed and replaced the sump/motor assembly and retested. Unit is operating as designed. No water leaks observed during service, job completed.
Near Seguin, TX 78155
Richard
Job Details: 06/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM Arrived onsite for the refrigerator ice maker with slow production. Ran diagnostics and found that the icebox fan motor is no good. Causing the issue. Replaced fan motor and tested good. Complete
Near Georgetown, TX 78633
Jonathan
Job Details: 06/17/2020
REFRIGERATOR WHIRLPOOL KRFF507HPS00 Arrived on site for refrigerator deli drawer sliding out when opening doors. Inspected unit and work area. Found leveling legs not in place causing unit to lean forward. Corrected leveling legs and tested found drawer no longer sliding out all other operations tested good no water leaks detected during service.
Near Leander, TX 78641
Paul
Job Details: 06/17/2020
REFRIGERATOR LG LFX28978ST/02 "Arrived onsite for a refrigerator to replace the previous diagnosed parts. I confirmed the compressor was not pumping and the unit was charged. I replaced the compressor, drier, and installed a low side service tap. I replaced the main control since the unit was manufactured in 2012 and I updated the software for the compressor. I vacuumed the system and it held a 30 psi vacuum. I charged the system with 4.94 oz’s of R134A. I tested the unit and found it working as designed. Call complete."
Near Austin, TX 78731
Wesley
Job Details: 06/17/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived onsite and discovered and demonstrated to the customer that hardwire connection at block is dead. Advised customer to hire electrician to solve power supply problem.
Near Temple, TX 76502
Jonathan
Job Details: 06/17/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 Arrived on site for refrigerator that was frosting up in the freezer and was not making ice or cooling the refrigerator quite right. Inspected unit and work area. Found door not sealing around edges and slides completely frosted over making it difficult to open and close the door. Found no frost build up over evaporator. Defrosted slides and replaced gasket. Found the door popping when trying to close it correctly. Door kept popping left and right depending on which side of the door you were pressing. Remove slides and replace them with new slides. Reassembled unit and door began sealing correctly. Tested dampener door and unit is working as designed. Call complete.
Near Lakeway, TX 78738
Kevin
Job Details: 06/17/2020
COOKTOP JENN-AIR JGCP436HL00 Arrived on site and inspected cooktop and found RF burner head mounting screws are broken off. Will need to bring back all possible parts that may be needed to replace it. Will also need 2 techs and 2 hours due to size and location; ordrng 1 W11316697 (CENTER PANEL) and 1 W11319687 (SPARK MODULE) and 1 W11337062 (ORIFICE HOLDER) and 1 W11339740 (LEFT TRIM) and 1 W11339741 (RIGHT TRIM) and 1 W11339765 (CONSOLE) and 1 W11355760 (TRIM TOP) and 2 W11447718 (SCREW)s
Near New Braunfels, TX 78130
Richard
Job Details: 06/17/2020
DRYER WHIRLPOOL WED4815EW1 Arrived onsite for the dryer making a noise. During testing found that the blower wheel was causing the issue it was loose and would not retighten. Replaced blower wheel and tighten and dryer tested good. Nosies is gone. Complete
Near Georgetown, TX 78626
Andy
Job Details: 06/17/2020
RANGE WHIRLPOOL WFE525S0JS0 "Arrived on site for range cooktop issues. Inspected unit and found damaged cooktop, removed damaged part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time."
Near Austin, TX 78728
Wesley
Job Details: 06/17/2020
MICROWAVE WHIRLPOOL WMH73521CS0 Arrived onsite and reset interlocks and switches to repair microwave function. unit is now operating as designed.
Near Leander, TX 78641
Paul
Job Details: 06/17/2020
VENTHOOD KITCHENAID KVWB606DSS2 Arrived onsite for a vent hood that is scratched. I found the chimney dented and scratched. I took photos of the damage. Ordering W11321566 chimney. Office to get with MS and RS.; ordrng 1 W11321566 (chimney)
Near Bastrop, TX 78602
Cliff
Job Details: 06/17/2020
WASHER WHIRLPOOL WTW4816FW2 Arrived on site to diagnose a washing machine that is not cycling properly. Tested unit and found failed water valve assembly. Replaced valve and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Kyle, TX 78640
Kevin
Job Details: 06/17/2020
RANGE AMANA ACR4303MFB4 "Arrived on site and turned on all elements and took pictures of them set at maximum. Spoke with tech line, all new elements meet New safety standard UL858 And are operating as intended. Operation is different from previous ranges and cooking practices will need to be adjusted, job complete. SR7728088762"
Near Georgetown, TX 78626
Andy
Job Details: 06/17/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM00 Arrived on site for refrigerator ice and water dispenser issues and condensation. Tested and inspected unit and found failed FC door. Ordering needed part. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 LW11026355 (DOOR) and 1 SEENOTE (OFFICE TO SCHEDULE )
Near Leander, TX 78641
Kayman
Job Details: 06/17/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for dishwasher door falling and not staying in place like usual. Customer presented a broken hinge pad indicating the issue at hand. I replace both (WPW10337934) springs x 2 ( WP8268990) bushings x 2 and (WP8268961) pads x 2. Unit is working as designed. Job complete.
Near Austin, TX 78756
Jacob
Job Details: 06/17/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM Arrived onsite for light in unit burned out. Looked at unit. Found burnt light under the ice make. Replaced light. Tested unit. Unit test good. No issues at this time. Job complete
Near Jarrell, TX 76537
Jonathan
Job Details: 06/17/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 "Arrived on site for refrigerator not making ice. Inspected unit and work area. Found no water in ice maker. Pulled unit out to inspect water line and valve, found water supply line crimped. Corrected water line and attempted to advance cycle and found no response. Tested voltage to ice maker and found 120 volts. Found failed ice maker. Installed new ice maker and tested cycle and found no water to ice maker. Tested inlet valve and found at fault. Removed valve and installed new. Tested operation. All tested good, no water leaks detected."
Near Georgetown, TX 78633
Jonathan
Job Details: 06/17/2020
REFRIGERATOR KITCHENAID KRFC300ESS01 "Arrived on site for refrigerator freezing items in fresh food section. Customer stated that no matter what temp he sets in RC that it stays on 41°. Performed diagnostics mode and tested damper control and FF thermistor. Found thermistor reading OP/ opened. Gained access to thermistor and measured ohms at 3.6K, within range. Gained access to main control and tested thermistor circuit and read 2.9 K ohms. Powered unit on and performed diagnostics mode. Found thermistor starting reading in test mode. Called Whirlpool tech support and spoke with Robert. He stated that powering unit off may have reset and control now reading on when tested may have had bad terminal connection. (7728092446). All tested good, no water leaks detected.
Near Austin, TX 78732
Luis
Job Details: 06/17/2020
REFRIGERATOR KITCHENAID KBSD606ESS01 "Arrived on site for door issues. Plastic sleeve rubbing against bottom hinge corner. Found corner of hinge not rounded repaired corner of hinge,adjusted plastic sleeve that covers dispenser wires. Tested door operation unit working correctly."
Near Killeen, TX 76549
Al
Job Details: 06/17/2020
DISHWASHER AMANA ADB1400AGW1 Arrived to install fill line from dishwasher to water valve.Stayed onsite for an hour attempting to get the fill line to fit the 1/4 inch water line.
Near Austin, TX 78717
Wesley
Job Details: 06/17/2020
WASHER MAYTAG MVWB765FW3 Arrived onsite and replaced console. Unit is now operating as designed.
Near Spicewood, TX 78669
Brandon
Job Details: 06/17/2020
REFRIGERATOR KITCHENAID KRFC704FBS00 "Arrived on site for customer complaint low ice production and needing a filter. I ran diagnostic tests on ice fan motor, ice maker, and fill valve, all passed. I replaced filter, unit tested good.
Near Leander, TX 78641
Lou
Job Details: 06/17/2020
DRYER MAYTAG MEDC465HW0 "Arrived on site to inspect dryer noises. Upon further inspection, I turned the unit on and could hear a clicking noise. I lifted the top panel and turned the unit on to pinpoint he sound and found a screw stuck in the seal/bearing of the front bulkhead. Removed the screw and retested and the unit is operating as designed and quietly. No lint observed during service, job completed"
Near Austin, TX 78737
Leonardo
Job Details: 06/17/2020
RANGE WHIRLPOOL KGCU467VSS02 Arrived on site to replace manifold modules and burner and burner cap. Replaced all parts test unit and unit still not working. Called techline and per techline we need to order new orifice holder and ignitor. Office to reschedule sr#7728093327. ; ordrng 1 W10846622 (RF ORIFICE HOLDER) and 1 W11379158 (IGNITOR )
Near Round Rock, TX 78665
David S
Job Details: 06/17/2020
RANGE WHIRLPOOL WFG320M0BW2 Arrived on site for oven not heating during bake. I inspected the unit and work area. I found the igniter glowing but not getting hot enough to open the valve. I replaced the igniter and tested the unit. Unit came on and started heating. Job complete.
Near San Marcos, TX 78666
Richard
Job Details: 06/17/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM02 "Arrived onsite for the refrigerator leaking water intermittently. During testing found no water leak at this time inspected filter housing and all water lines, drain pan could not find any leaks.
Near Leander, TX 78641
Lou
Job Details: 06/17/2020
DRYER MAYTAG MEDB855DC "Arrived on site to inspect dryer error codes. Upon further inspection, customer advised they were drying a load of clothing when the dryer showed AF in the display. Using a dryer vent test kit, I tested the airflow to the unit. On the first 2 tests, the unit failed. I removed the vent tube for the back of the unit and tested a third time and the unit passed. I found that the vent tube was flimsy and too long. With the customers permission, I shortened the tube and retested. Again, the unit failed. I placed the unit in diagnostics and it showed error code F4E3-restricted airflow. Cleared the code and continued with testing. The unit operated as designed. Ran the unit on a normal cycle with a few clothes inside and after approximately 4 minutes, the unit stopped and showed error code AF. I recommended that the customer replace the vent tube at the ack with a more firm tube and also have someone inspect the vent tube going up to the roof. No lint observed during s
Near Spicewood, TX 78669
Brandon
Job Details: 06/17/2020
REFRIGERATOR GE ZISS42NCASS "Arrived on site for customer complaint of loud noise, found noise coming from freezer fan motor bearing, I replaced fan motor, unit tested good."
Near Austin, TX 78727
Wesley
Job Details: 06/17/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01
Near Austin, TX 78745
Kevin
Job Details: 06/17/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Arrived on site and found mullian is not attached on the top connector to the door. Disassembled it and reconnected it and door is now closing properly. Job complete
Near Georgetown, TX 78633
Al
Job Details: 06/17/2020
REFRIGERATOR AMANA AFI2538AES Arrived to inspect freezer noises.Confirmed the evaporator motor fan blade was surrounded by ice causing the irritating noise.Used my steamer to defrost the unit and tested the defrost heater for continuity.Reassembled and unit tested as designed without the irritating noise.Customer satisfied.All water lines were dry at the time of service.Job complete
Near Round Rock, TX 78664
David S
Job Details: 06/17/2020
COOKTOP KITCHENAID KECD807XSS01 Arrived on site for cooktop burners not working. I inspected the unit and work area. I gained access to the switches and elements for the unit. I found the switch for the left front burner clicking really fast indicating that the relay has failed. I found for left rear switch it is not sending voltage to the burner. I inspected all burners and there is no broken elements or damaged wires. I will need to order the left rear switch WPW10222828 to complete the repair. .; ordrng 1 WPW10222828 (switch-inf)
Near Bastrop, TX 78602
Scott
Job Details: 06/17/2020
ICE MACHINE KITCHENAID KUIC15NLXS1 "Arrived on site ,replaced both harness and pump. Ran diagnostics all checked normal . Unit was forming ice before leaving .
Near Austin, TX 78703
Jacob
Job Details: 06/17/2020
REFRIGERATOR JENN-AIR JF42NXFXDE02 Arrived onsite for lights inside the unit not lighting. Tested unit. Found that the lights on the left and one on bottom right was not illuminating. Replaced right side light. Lights working as designed. No issues at this time. Job complete
Near Austin, TX 78702
Jacob
Job Details: 06/17/2020
DRYER WHIRLPOOL WED6620HC1 Arrived onsite for unit giving error message. Tested unit. Found error message popping up. Found no error codes. UI panel touch sensitivity was on the slow side. Replaced both UI panel and control board. Tested unit. Unit test good. Let customer know of any issues with vent getting clogged or pore airflow that could possibly make UI panel take in moisture and make slow to the touch or make fuses go out. Job complete
Near Salado, TX 76571
Jonathan
Job Details: 06/17/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived on site for refrigerator that’s not making ice. Inspected unit and work area. Ran unit through diagnostics and checked the ice level sensor, thermistors, ice box fan, ice maker error codes, icemaker harvest, and the ice maker fill test. All tests ran is designed except for the harvest did not drop ice and the fill test did not work. Removed top cover and found water sitting at the top cover on the right hand side where the filter sits. Removed icebox assembly and found burn marks around the heater, icebox cover, and in the refrigerator liner. Found fill tube completely broken off the water line and water leaking on top of the icebox. I called Techline and spoke to Robert SR# 7728093060. He advised that the issue was either anUI issue of running the heater too long or a heater failure. He advised to replace the water tube, heater, user interface, and cover to make full repairs..; ordrng 1 W10815476 (tube-water) and 1 W11087201 (heater) and 1
Near New Braunfels, TX 78130
Noah D
Job Details: 06/17/2020
DRYER WHIRLPOOL WED4850HW0 "Arrived on site to inspect dryer for grinding noise, upon inspection found the wheels squeaking during operation. Replaced all wheels and idler pulley, replaced belt and assembled. Tested for noise and found none. Complete"
Near Austin, TX 78748
Kevin
Job Details: 06/17/2020
WASHER WHIRLPOOL MVWB835DW4 "Arrived on site and found control panel is still unresponsive in a normal cycle. Found error codes F5E1, F8E6, F2E1, F0E3 spoke with tech line again and they have an internal memo that states replacing The lid latch may correct this issue. After replacing latch washer appears to be responding. Customer will attempt to do some laundry to confirm. No water leaks detected at time of service 7727972794"
Near Marion, TX 78124
Richard
Job Details: 06/17/2020
MICROWAVE KITCHENAID KHMS2056SSS2 Arrived onsite for the microwave not working. During testing found that the keypad was not responding and the touch screen was not responding. Unplug microwave and all functions started to work. The previous complaint the customer had at first visit was not resolved.During testing found that the UI board and Touch screen board are faulty causing the issue. Customer also had a complaint about vent lights not working.
Near Leander, TX 78641
Lou
Job Details: 06/17/2020
COOKTOP JENN-AIR JGCP636ADP "Arrived on site to inspect cooktop burners not working. Upon further inspection, I found the front right burner and back left burner won’t ignite. I checked and both ignitors are arcing, but the front right ignitor is arcing downwards and not towards the burner. I attempted to clean the ignitor and burner head due to spillage on the burner head and it did not work. I attempted to replace the ignitor, but the small screw holding the ignitor in place was stripped and I couldn’t get it to break free from the burner head. The ignitor on the back left burner was arcing correctly but not igniting the gas. I cleaned the ignitor and burner head and tested and it began to was intermittent.No gas leaks detected during service. Due to front left ignitor separating, I used electrical tape to cover the harness and advised the customer to not use the burner until the repair is completed.; ordrng 1 74007734 (burner asy) and 1 74007736 (burner asy)"
Near Spring Branch, TX 78070
Scott
Job Details: 06/17/2020
RANGE WHIRLPOOL WFC150M0EB3 "Arrived on site ,replaced terminal block .tested unit .all checked normal . Job complete ."
Near Austin, TX 78750
Paul
Job Details: 06/17/2020
WASHER WHIRLPOOL MVWB765FC2 "Arrived onsite for a washer to replaced the previous diagnosed parts. I replaced the tub, filter, screw, basket, gearcase, & rotor. I tested the unit and found the new gearcase sounding like there is a loose bolt in it bouncing around. The gearcase will need to be replaced again and techline called for a SR number. Ordering W10811956 gearcase.ordrng 1 W10811956 (GEARCASE)"
Near New Braunfels, TX 78132
Noah D
Job Details: 06/17/2020
MICROWAVE KITCHENAID KOCE507EBS06 "Arrived on site to inspect oven for scratch and install outside glass. Replaced outside glass and moved over all hardware, placed nameplate on. Job complete"
Near Austin, TX 78732
Luis
Job Details: 06/17/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site for cooling complaint. Found fresh food evaporator incased in ice,found damaged drain pan. Defrosted evaporator,replaced drain pan and motor that includes both thermistors,secured thermistor to correct location on suction line using foil tape and a zip secured cover with 4 screws changed defrost setting to basic. ; used 1 W11457241 (DRIP PAN) from stock"
Near Liberty Hill, TX 78642
James
Job Details: 06/17/2020
DISHWASHER MAYTAG MDB4949SDZ0 Arrived on site and inspected heater. Found the heater has plastic melted and burned to it. Installed new heater and ran diagnostics. Unit tests good. Instructed customer that the heater may put off an odor the first use in cycle but it is normal. Job complete
Near Spicewood, TX 78669
Brandon
Job Details: 06/17/2020
RANGE THERMADOR PDR364GDBS/01 "Arrived on site for customer complaint of griddle not igniting. Called tech line, found failed DSI control. Ordering DSI control ; ordrng 1 00618624 (DSI CONTROL)"
Near , TX 76569
Jonathan
Job Details: 06/17/2020
REFRIGERATOR FRIGIDAIRE FRS26ZSHB5 Arrived on site for refrigerator that was not calling. Inspected unit and work area. Found unit not starting the compressor. Tested voltage going to starting device and found proper voltage. Removed old starting device and replaced with truck stock starting device. Turn the unit on and compressor kicked on and started to develop a good frost pattern on the evaporator. Found evaporator fan making the loud flapping noise. Replaced evaporator fan and tested unit. Unit is working as designed. Complete complete.
Near Austin, TX 78703
Leonardo
Job Details: 06/17/2020
DISHWASHER WHIRLPOOL GU2455XTSB1 Arrived on site to replace sump and motor and heater and panel and sensor. Replaced parts test unit and found unit leaking from sump an motor gasket. Ordering new sump and motor Wpw10780877 ; ordrng 1 Wpw10780877 (SUMP AND MOTOR )
Near Georgetown, TX 78628
Andy
Job Details: 06/17/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for dishwasher kick plate issues. Tested and inspected unit and found failed retainers. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Round Rock, TX 78681
David S
Job Details: 06/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM "Arrived on site to rebuild ice make. I disassembled the remaining pice of the ice maker and rebuild with a new ice maker, air baffle, divider gasket and air baffle screws. I reinstalled the unit and ran it through a harvest cycle, the unit cycled and called for water. Job complete, no water leaks detected."
Near Kyle, TX 78640
Jacob
Job Details: 06/17/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM02 "Arrived onsite for unit not giving out cubed ice. Tested unit. Found that crushed ice was coming out, even if cubed ice was pushed. Ordered parts. Office to reschedule. ; ordrng 1 W11203289 (cntrl-elec) and 1 WPW10558423 (ice-contnr)"
Near , TX 78602
Cliff
Job Details: 06/17/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to diagnose an oven that is not responding to controls. Found faulty control panel in unit. Replaced control panel and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78756
Jacob
Job Details: 06/17/2020
RANGE WHIRLPOOL KSGG700ESS1 Arrived onsite for regulator had fallen apart. Looked at unit. Found that regulator had fallen apart. Replaced regulator. Let customer know that they will have to get the gas company/plumber to reconnect gas line. No issues at this time. Job complete
Near Austin, TX 78739
Leonardo
Job Details: 06/17/2020
RANGE THERMADOR PRD486GDHU/23 Arrived on site to test unit for unit giving f4e3 error code. Shorted sensor. Ordering new sensor 00627375 office to reschedule; ordrng 1 00627375 (SENSOR )
Near Georgetown, TX 78628
Andy
Job Details: 06/17/2020
WASHER MAYTAG MHW8200FC0 Arrived on site for washer water in dispenser. Upon arrival customer informed that issue is dispenser completely fills with water diluting soap and water spilling out into bellow when dispenser drawer is pulled out. Tested and inspected unit and found failed dispenser housing. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near New Braunfels, TX 78130
Noah D
Job Details: 06/17/2020
DRYER WHIRLPOOL WED8000DW4 "Arrived on site to inspect dryer for scraping, upon inspection and install of vent found a cracked wheel. Ordering wheel. Office to reschedule. ; ordrng 1 697772 (WHEEL)"
Near Bastrop, TX 78602
Cliff
Job Details: 06/17/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived on site to replace compressor and water valve for refrigerator. Replaced compressor, valve, and filter dryer. Pulled vacuum on unit and charged with proper amount of refrigerant. Tested unit and found all is functioning properly at this time. No leaks were found after services were performed."
Near Pflugerville, TX 78660
David S
Job Details: 06/17/2020
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Arrived on sit for both door gasket was being torn. I inspected the unit and work area. I found the left door gasket is torn in the bottom left hand corner and the night door gasket o torn down the left side by the million. I replaced both gaskets and tested the unit. Unit is operating as designed and the gaskets are sealing properly. No water leaks detected.
Near Austin, TX 78745
Leonardo
Job Details: 06/17/2020
DISHWASHER FRIGIDAIRE LFID2426TF2A "Arrived on site to test unit for no power. Test unit found light switch to unit off. Turned on switch, tested unit. Unit functions properly. Job complete."
Near Liberty Hill, TX 78642
James
Job Details: 06/17/2020
OVEN WHIRLPOOL WFG515S0ES1 Arrived on site and found unit with glass off and unplugged. Customer had removed burner baffle and oven base plate. Plugged unit in and found igniter sparking at burner. Found toy car against base of igniter causing igniter to ground out before burner. Tested oven and found unit heating properly. Job complete