Arrived on site for cooktop moving on counter top. On inspection the oven is Installed right below the cooktop and has to be removedto workon cooktop. Ordering the brackets and screws. Office to reschedule when part arrives. ; ordrng 2 WP3801F935-51 (Bracket)s and 2 WP7101P062-60 (Screws)s

Arrived on site to test unit for lid not locking. Found latch not engaging. Replaced strike(W11457841) and latch(W11700916). Unit is now working as designed. No leaks detected. Job complete.

"Arrived on site for dispenser leaking rinse aid. Also leaking from vent section. Removed door panel. Confirmed evidence of leak from vent and dispenser. Replaced vent, dispenser, and deflector. Cleared F10e2 code. Verified operation. Call complete. W11412300, W11545290, W11649995"

Arrived on site for washer showing f9e1. Does not reset. Will not start. Water in tub. Also found. F8E6. Cleared and ran test. Unit went through until drain. Verified control sending 126 LtBl-Bk. Unplugged and removed connector. Read open from board. At pump getting 22.3 ohms. Wire harness bad.reset for thurs Pm. ; ordrng 1 W11643701 (Harness)

"Arrived on site with new parts. Removed and replaced cabinet. Replaced rotor, suspension. Verified operation. Call complete."

Arrived onsite for refrigerator not cooling right. Found the fc evaporator completely frosted over. I defrosted the evaporator. Found the motor harness open to the defrost heater. Checked the defrost heater and found it good. Replaced the evaporator motor. Unit is now operating as designed. No leaks present at time of service. Call complete. INSTALLED W11032800 motor.

"Arrived on site for oven not lighting properly. Removed oven floor, confirmed speak is weak, gas slow to light out of burner. Needs igniter. And burner. Reset for fri am. ; ordrng 1 W10764654 (Bake burner) and 1 WPW10324262 (Igniter)"

"Arrived on site for SAFTEY tripping breaker. Upon arrival, test all functions of unit. Unit is operating correctly and not tripping breaker. Found the vent hood is the appliance tripping breaker and not range. Unit is operating as designed. No gas leaks present at this time. Job complete"

"Arrived on site to inspect range not heating properly. Upon further inspection placed unit into diagnostics and checked error codes and state of temp sensor. No error codes observed and temp sensor is reading correct. I checked the bake and broil elements and both are measuring good. I started a test bake at 350 degrees and used a thermocouple to monitor temperature. At the end of pre bake, I temp was reading 378. Ran three cycles and took the average measuring at 330 degrees. I calibrated the unit by setting the offset by 20 degrees. Unit is operating as designed. No parts installed."

"On arrival verified complaint of not running, customer heard a pop and unit stopped heating. Found diode was open. Replaced and visually inspected unit no visual damage. Ran unit with magic lights tool and confirmed full function. No abnormal noise, job complete installed w11256462."

Arrived on site for dryer stopping and restarting. On Inspection ran unit for 15 minutes and never saw the issue. Customer had a video showing 14 minutes left and just stopped for 15 to 20 minutes and started backup. From. The symptoms and video I installed a new motor on to unit. Ran unit for 15 minutes never saw the issue. W11549461.

"Arrived on site to inspect dishwasher not dispensing rinse aid. Upon further inspection found the dispenser no working correctly due to to buildup inside. I replaced the dispenser assembly and tested the unit, and the unit is operating as designed . No water leaks observed during service. WPW10428217"

"Arrived on site for a washing machine that is going off balance. Inspected unit and work area. The customer advised that they just moved in and the unit shakes violently whenever its in use. I gained access to the back and found the shipping bolted not been removed from the backside of the washer, causing the off-balance issues. I removed the shipping bolts and round the unit through multiple diagnostic testing. I found the unit working and operating as designed. Call complete. No parts were installed."

"Arrived on site to test unit for door gasket falling off. Secured gasket, unit now working as designed. No parts replaced at this time. Job complete."

"MVWC565FW2 Arrived on site for unit shaking. Upon arrival, found suspension to be bouncy. Proceeded to check error codes and found none stored. Replaced W11130362 suspension. Ran diagnostics and passed. Unit is functioning as designed. No water leaks detected at this time."

"Arrived onsite and found unit not heating. Replaced the mag cap and diode and ensured all connection and components correctly fitted. No change in symptoms. Ordering transformer and control to repair. Wpw10574736, W10754299, W11256462; schdld next appmnt for 8/14 WED !"

"Arrived on site to test unit for not agitating. Ran diagnostic cycle, when agitation start an extremely loud grinding sound was heard. Inspected under the unit and found that the belt has been worn and cam has melted. Replaced cam (W10721967), belt (W11239857), capacitor (W11395618) and actuator (W11481722) as precautionary. Tested unit, unit is now running as designed. Informed customer to keepload sizes below 40% to prevent premature failure of certain parts. If issue return recommend returning with a gearcase. No leaks detected, job complete."

Arrived on site for washer not starting . Found drain pump just running . Did 5 second start rest . Unit would start running drain pump again . Unable to get into diagnostics because unit keeps going in drain mode . Checked pressure hose and dome . No signs of kinks or hole . Replaced control W11607637. Ran calibration and test wash . All checked normal. No water leaks detected at time of service. Job complete .

On arrival verified complaint of not dissolving the pods. Ran diag check and found no error codes. Ran diag cycle and all components operate correctly. Replaced dispenser as a precaution as it may be getting stuck closed. Installed job complete installed w10861000

"Arrived on site for a dryer that wont start a cycle. Inspected unit and work area. The customer stated that before it stopped running, the dryer was getting really hot without the unit being in use as well. Access to the terminal block and found proper voltage and polarity. I gained access to the back of the unit and checked all components. I found the thermal fuse open, the element open, and one of the sides of the element grounding against the heater, housing assembly causing the overheat. Ordering the heater and will return with the thermal fuse for repair. I rescheduled the customer to 8/13. No parts were installed.; ordrng 1 279838 (Element)"

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced both hinges and the lid and tested the unit. I found the unit working and operating as designed. Call complete. W11551369, W11551376, and W11413336."

"Arrived on site for refrigerator still frosting up around fc door. On arrival confirmed issue and found brackets wpw10330995 & wpw10330994 bent and replaced them. Inspected door seal and found no gaps in previously installed gasket, and found door suction I proved after a few minutes of temps dropping. Call complete"

"Arrived on site to test unit for not draining. Tested unit found multiple error codes storedF9E1 F9E2 F8E6. Attempted to activated drain pump, drain pump would not engage. Replaced drain pump (W10876600) and tested unit, all components are properly engaging and unit is running as designed, no leaks detected, job complete."

Arrived on site to diagnose dishwasher with peeling UI. Found the sticker for the console was peeling off due to failing adhesive. Replaced console assembly since it was also throwing a 2 flash error on the control and had stopped working. Tested unit and confirmed all functions working as intended. Repair completed. Parts used - W11660284.

"Arrived on site to diagnose oven not heating properly. Checked for errors and found none present. Performed a control reset from diagnostic. Afterwards I put the unit on Bake 350 and measured temps. Found temps are in line with unit, and cycling appropriately. Advised to wait 5 mins after preheat hits temp to add any food to allow walls to catch up to air temp. Could not duplicate and failures at this time. Repair completed, no parts used."

"Arrived on site for washer tearing clothes . Ran diagnostics. No error codes ,unit passed wash test . In talking to customer its only tearing items in white cycle . When shes washing whites customer has been wrapping load around agitator. She doesnt do that when doing other loads . Advised to load whites just like other loads . No water leaks detected. No parts installed . Job complete"

"Arrived on site for oven trim falling off, found deflector was broken. Replaced deflector. Verification operation. Call complete."

Unit 155. Arrived onsite for unit not powering on. Verified supply voltage and was good. Disassembled and found control not powering on. Checked wiring and found J9 connector at control disconnected. Secured connector and tested. Unit is now functioning properly. Job complete. No parts used.

On arrival verified complaint of door not always opening. Visual inspecting found mounting screws have to big of a head and are catching on the door. Removed screws and found door now opens correctly. Job complete no parts installed.

Arrived on site to inspect unit for gas odor and loud noise during normal operation. Upon closer inspection found while unit is off no gas odor is detected. Found unit is igniting and a slight odor is detected in beginning. Informed customer whirlpool recommends using vent while using oven and burners to Alecia the slight odor at beginning of cycle. Inspected burner found unit igniting fully. Customer also asked about popping noise. Let heat cycle a few times determined pooping noise to be glow igniter and burner igniting making noise in question. No leaks present at this time. Job complete. NO PARTS USED

Arrived onsite and installed the motor control box. Unit is now operating as designed. All checks good. Advised customer on repair. Closed gapping with tape per customer request. All checks good. W11187731

"Arrived onsite to inspect unit for leaking underneath. Upon arrival found lower spray arm broken and valve weeping to cavity. Replaced spray arm and valve, tested unit, unit is running as intended. No leaks present at this time. Job complete. Used W11684258 WPW10491331"

"WRS555SIHZ06 Arrived on site to replace ordered part. Upon arrival, customer mentioned issue went away around 2 months ago and never came back ever since. Humidity in the room was at 52% at 79 degrees F. Called techline and spoke with Chris SR# 7739680026 and advised no parts needed to be replaced and have customer monitor unit. Unit is functioning as designed. No water leaks detected at this time. No parts replaced"

Arrived on site to inspect unit for not spinning or tumbling. Upon closer inspection found error f0e1 for load in drum during clean cycle. Placed unit into diagnostic cycle unit ran with no issue activating all components. Informed customer of clean cycle requirements and to use it at least once a month. Job complete. NO PARTS USED

Arrived on site to test unit for leaking water after dispensing. Adjusted water line and no longer accumulating causing leak. Unit is now working as designed. No parts replaced at this time.s No leaks detected. Job complete.

"UXT5230BDS2 Arrived to inspect bulb issue. I found the bulb had burned out and I removed and replaced the assembly, including the bulb and housing. As an added measure, I cleaned the bulb with isopropyl alcohol and reassembled, ensuring a complete drying. The unit regained normal operation."

"WFG320M0MS0 Arrived on site for unit producing gas smell. Upon arrival, customer stated the gas company determined it was the range. Upon inspection found gas smell coming from back of unit. Applied leak detection and bubble tester onto adaptor to the regulator and found leak from there (picture attached). Applied gas Teflon and re secured. Gas smell has gone away. Unit is functioning as designed. No parts replaced"

"WRS325SDHZ08 Arrived on site for unit not cooling. Upon arrival, found unit partially cooling. Cooling fan running. Exposed evaporator and found only frosting 1/8 of the way. Needs sealed system repair. Ordering Wpw10143759 UV drier, W11506635 access valve, W11546692 evaporator and W11580057 compressor. Weighing job for 2 hours. R600 sealed system repair. No water leaks present at this time. Office to reschedule ; ordrng 1 Wpw10143759 (UV drier) and 1 W11506635 (Access valve) and 1 R600 (R600) and 1 Nitrogen (Nitrogen) and 1 W11546692 (Evaporator) and 1 W11580057 (Compressor)"

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the compressor, filter drier and access valve. I evacuated the system and removed and replaced the mentioned parts and performed a push pull test and had good suction/pressure. I vacuumed the system down to -30/0psi. Installed 53g of R600 refrigerant and tested. Unit is beginning to cool and no leaks found on work completed. Unit is operating as designed. I recommended the customer allow this unit to cool for 24 hours before placing food back inside. No water leaks observed during service, job completed. W11506635, W11557425, WPW10143759"

"WUI75X15HZ01 Arrived on site to replace ordered parts. Upon arrival, found bin not cold and no water in pan. Ran diagnostics and all checks fine except for cabinet thermistor. Proceeded to check thermistor and was touching compressor. Customer mentioned an installer installed the pump and possibly moved the thermistor out of place. Retained and re routed all wires to its proper location. Re tested unit and now unit is functioning as designed. No water leaks present at this time. No parts replaced"

"Arrived on site for a dryer that is making a thumping sound. Inspected unit and work area. And the customer complained that the unit makes a continual thumping sound throughout the entire cycle. She advised that her old dryer did not used to make these kinds of sounds. I just the unit on a high heat cycle for 20 minutes and found the unit working and operating as designed. the customer stated that the thumping noise that she was hearing during the cycle was what they were talking about. I did advise the customer that what we were hearing was normal for newer dryers. The noise was not loud or abnormal. I did go ahead and call Whirlpool Tech line and spoke to Glen SR# 7739679375. He advised that the thumping noise is due to the rollers, hitting the ridge on the fire basket. How is the basket is spinning, and that this is completely normal. Advised to make no repairs at this time and advised jellyfish break. This is normal operation. Call complete. No parts were installed."

"On arrival verified complaint of shaking, verified tub is wobbling, replaced hub and agitator. Shaking was still slight. Found unit was not properly leveled. Leveled unit and shaking went away. Job complete installed w10528947 hub and w11550891 agitator."

Arrived on site for previous diagnosis parts. Installed the control board and tested the unit. You can set the time and change the temperature now. Heated unit to 380? with no issues. The range is operating as designed. W11620481

"On arrival verified complaint of not washing. Previously replaced sump and found incorrect voltage from main board. Replaced main on current visit and ran diag check, sump motor now activates correctly. Job complete installed w11613566"

"Arrived onsite for unit not cooling properly. Found evaporator incased in ice but only the upper half. This is a recurring issue. Called tech line for assistance. Spoke to Travis SR#7739678958. All test pass however defrost sensor, in this case the bimetal may be out of range and allowing unit to kick out of defrost too soon. Recommend ordering part number W11566892. Set to return Wed the 14th. ; ordrng 1 W11566892 (Evaporator harness)"

"Arrived on site to inspect ice machine not making ice. Upon further inspection, I found the bin empty and the customer advised that one night they went to bed and the bin was full of ice and the next morning woke up and the bin was empty. I placed the unit in diagnostics showing no error codes and tested. The unit operated as designed, but it didnt appear to be a frost pattern on the evaporator. I tested the unit in a normal operation and the unit made a good slab of ice and the unit operated as designed. There is no external drain pump on the unit to cause a power surge to the unit. The customer advised that they dont believe that they have done a cleaning cycle on the unit. I recommended they clean the unit and allow it operate afterwards and monitor it through the weekend and call our office to schedule service if it continues to fail. I could not duplicate the failing issue of no ice. No water leaks observed during service, job completed. No parts installed."

"WRB322DMBM05 Arrived on site for unit making noise and moving out of place. Upon arrival, customer mentioned door handle loose, unit sitting on rollers and producing noise. Proceeded to re secure and tighten all set screws with Allen key, set legs down to floor to station unit. Continued to enter diagnostics and checked all moving components. All mechanical components sounds within spec. Unit is functioning as designed. No water leaks present at this time. No parts replaced"

"Arrived on site ,replaced dispenser door and shimmed up left back of cabinet with both shims to level doors W11678832, 4387828A. Dispenser door is no longer getting hung up and dispense it ice properly . Job complete. No water leaks detected at time of service ."

"Arrived on site to inspect unit for not cleaning dishes. Upon closer inspection found drain pump failed, and motor and sumo failed, replaced drain pump and pump assembly. Tested unit, unit is running as intended. Job complete. USED W10876537 w11613479"

"Arrived on site to inspect refrigerator water filter not able to remove. Upon further inspection, I found the housing filter retracting arm was broken and unable to remove the filter. Once I removed the filter, I removed and replaced the housing and installed a new filter the customer provided. Recommended the customer purge approximately two gallons of water to clear the filter and lines. No water leaks observed during service, job completed. WPW10394053"

"WGD4850HW2 Arrived to inspect noise. I found a vibration sound when the machine first started up and was able to correct, requiring adjustment of internal panels and hardware. Testing reveled the gas valve could be heard up until the point of ignition and I removed and replaced the assembly. Further testing revealed the issue was resolved. No gas leaks detected during service."

"Arrived on site to inspect unit for not sealing doors and not producing ice. Upon closer inspection found ice maker broken and lost home position. Also found gaskets failed replaced icemaker and gaskets, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W10882923 2 W10830274"

"Arrived on site to test unit for broken wheels and UI not responsive. Upon arrival customer has two separate units, on one unit wheels are broken, replaced wheels (W10195416V) X4, unit is now functioning as designed. On the second unit UI buttons are not responsive. Due to different m/s advised customer to contact home warranty company so they can dispatch us on a separate ticket. Unit that was serviced is running as designed, no leaks detected, job complete."

"WFE550S0LZ3 Arrived to inspect power loss with bake and cooktop simultaneously engaged. I found the unit did fail, shortly after engaging both the bake and all cooktop elements. Further testing revealed the actual issue was with engaging bake. The unit showed the symptoms of the required service to replace the elements and perform the two hour test. The left outer panel was crushed at top and bottom and will be required. Office to contact the customer to arrange return service. ; ordrng 1 WPW10162245 (Side Panel) and 1 W10856603 (Element) and 1 WP9755770 (Element, Bake)"

"Arrived on site to inspect dishwasher not draining. Upon further inspection I found found error F9E1 (no drain). The customer had recently installed a new disposal. I found that the disposal had the plastic knock out plug still in place, preventing the dishwasher from draining. I removed the plug and tested the dishwasher,unit is operating as designed. No water leaks observed during service. No parts installed ."

"Arrived on site to inspect refrigerator keep shutting off. Upon further inspection, I checked temperatures, RC is 34 and FC is -2. I checked all components and all components are testing good. At this point is looks like the GFCI may be at fault as unit is operating normally. I notified maintenance and they will check it out since they have been having this issue with GFCI breakers in other units here. No leaks observed during service. ; ordrng 1 LW10912313 (Door RC)"

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the unit pulled out and unplugged from previous service call. I plugged the unit in and tested in diagnostics. I tested the defrost element and found it not getting voltage. Also found the defrost thermistor in the incorrect place on the evap. I tested the thermistor and found it within k-ohms range. I tested the element from the control and found it within ohms range. I removed and replaced the hv control and retested and unit is operating as designed. No water leaks observed during service, job completed. W11566851"

Arrived on site to service range . Found someone had stolen unit previous night with otr microwave . Job complete

"Arrived on site for no cool in fresh food section. Ran diagnostic weak to no air flow,removed cover found thermistor incased in ice and ice on top of evaporator. Defrosted evaporator,replaced cover that includes thermistors. Reassembled unit ran diagnostics good airflow changed defrost setting to basic. Used w11395641"

Arrived on site to inspect refrigerator ice maker water inlet over spraying and falling onto the auger causing it to freeze and get stuck. Upon further inspection I found an ice mass on the inlet of the ice maker(photo) I replaced the valve and tube and retested the unit. Unit is operating as designed. No water leaks observed during service. W11415785 W11043013.

"Arrived on site for leaving clothes too wet at end of spin cycle. Upon arrival, test unit and found drain is slow. Disassembled unit to inspect drain and found filter clogged with debris. Cleared debris and test unit. Unit is now draining correctly. Ran a quick cycle and unit is now operating as designed. No leaks present at this time. Job complete. No parts needed"

"Arrived on site to inspect unit for leaking underneath. Upon closer inspection found no stored error codes, ran diagnodiagnostics cycle found no sins of leaks at drain portion of cycle found excessive suds going through drain hose. Inspected cavity found excessive suds informed customer of issue with pods and hard/soft water informed customer to switch to liquid soap and cut back on soap usage. Job complete. NO PARTS USED"

"Arrived on site for refrigerator not cooling. Talking with customer she said that the unit is cooling but the ice maker was not working. There was no selection for Ice maker when she set appointment. The fc was 7? rc 41? found condenser clogged, cleaned it out and explained to the customer how important it is to keep clean. Did the self test on the Iceaker with no response from the Ice maker. Ordering new ice maker and return the control board. No parts installed during service. ; ordrng 1 W11284458 (Icemaker)"

"Arrived on site for washer not starting . Found drain pump stuck running . Did 5 second start button reset . Ran diagnostics got 3-1,8-1 error codes . Passed test wash . No kinks or punctures found in pressure hose . Couldnt duplicate any errors at time of visit . No parts installed . No water leaks detected at time of service . Job complete ."

Arrived on site for a refrigerator that has lights out in the refrigerator and freezer sections. Inspected unit and work area. I did confirm the customers complaint and found the top lights in the refrigerator and freezer out. I went ahead and replaced the LED modules and tested the unit. I found the unit illuminating and operating as designed. Call complete. W11683242.

"Arrived on site for freezer issues. Removed freezer evaporator cover found some ice build up on evaporator,ran heater test passed,heater powered on,ran fan test passed. Reassembled unit ran diagnostic icemaker passed harvest ran fill test passed,changed defrost setting to basic to allow defrost every 8 hrs of compressor run time. K1BX1L0DPL1"

"On arrival verified complaint of not running, on arrival found unit has power but not running, checked thermal fuse and found open. Replaced and ran vent test and found semi restricted due to crushed vent line. Customer to replace vent line. Job complete installed wp3392519"

Arrived on site and replaced previously diagnosed dispenser drawer(W11524103)) and control(W11550649). Found when swapping dispenser water lines were crossed and not installed in proper location. Customer stated she had a different company previously service unit. Corrected water lines and completed diagnostics with no issues. No leaks detected. Job complete.

"Arrived on site to test unit for poor washing. Customer showed dishes with dirt and film on it. Activated diagnostics, during the wash cycle, water streams sound to be extremely low on pressure. Heater is also not engaging. Would need to return with heater and clear diagnostics door to further diagnose issue. Office to order parts pertaining to the issue and any additional parts deemed necessary to ensure completion on return visit, no parts installed, rescheduled for 08/16.; schdld next appmnt for 8/16 FRI AM"

"Arrived on site for unit. Not dispensing ice. Upon arrival tested and found auger motor energizing but spindle. Not turning. Disassembled and inspected and found icemaker auger. Motor shaft stripped to yoke. Replaced divider, yoke, spacer and motor. Tested and unit is now functioning properly. Job complete used WPW10309864, WP 630522., W11378860 and W11671282."

Arrived on site to inspect dryer making a loud noise. Upon further inspection found that the motor was the main source of noise due to it beginning to seize up. I replaced the motor and also installed the dryer repair kit since one roller had slight signs of wear. I tested the dryer and now the unit is operating as designed. 279827 4392065

Arrived on site to diagnose washer not starting loads. On arrival customer was not aware unit out of warranty. They opted to decline service. No repairs rendered. ; O-emld tckt

Arrived onsite for partial display on control panel. Confirmed Control board displays missing/partial led over 3rd number. Replaced board. Unit is now functioning properly. Job complete. Used w11620481.

"WRS331SDHM06 Arrived to inspect circuit breaker tripping. I found after discussion with the tenant that the issue was isolated to a few days, and has since not happened again. I found residual signs of an evaporator freezup that had cleared itself. I suspect the excessive moisture was the cause of the tripping and could not find any other issues with the machine. Operational test good, no leaks observed during service."

"Arrived on site for a washing machine that is not starting cycles. Inspected unit and work area. Customer advised that after the last load, they ran, the unit kept draining and would not allow the customer to turn the unit on. I ran the unit three diagnostics and found an F0 E2 (oversuds) and F9 E1 (long drain) error codes. I went ahead and gained access to the control and blew through the pressure hose. I found something blow out of the pressure hose and reattached the pressure hose onto the control. I ran the unit through diagnostics and found the unit working and operating as designed. I had the customer run a few loads upon my departure and advised the customer that I would contact them back after a couple hours to ensure everything was running smoothly. I called the customer back and she advised that she was able to make it through three wash cycle without any issues. The unit is working and operating as designed. No parts were installed."

Arrived on site for dryer powering up but not starting . Found door switch broken . Replaced switch WP3406107. Dryer is now starting and heating . Job complete

Arrived on site to diagnose refrigerator leaking from freezer compartment. I examined the unit and traced ice back to the evap drain. I removed the drain tube from the rear and found the foam has almost completely collapsed the drain. I used a screwdriver to allow out the drain hole and then added some silicon around the drain tube. This should resolve the draining issue. No parts used. Repair completed.

Arrived on site to install previously ordered part. Replaced door switch and have same issue of oven light does not turn off. Found a bare white wire on harness. Need to order harness and control. Office to reschedule ; ordrng 1 W11620559 (Control) and 1 W11457167 (Harness)

"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer provided a video of the noise which sounded like the condenser vibrating. I removed the toeplate and placed the unit in diagnostics and tested the compressor to see if I could duplicate the noise, which I could not. I found the unit not leveled properly and leveled. Retested and still could not duplicate the noise. I recommended the customer monitor the unit and if the noise continues to contact our office to schedule service. No water leaks observed during service, job completed. No parts installed."

"Arrives on site to diagnose induction cooktop not heating / making noise. Customer clarified only the large center hotplate area is affected. I tested several different cookware on the center hotplate and could not get any consistent performance on any of them. Unit normally just clicks on and off and cycles non stop. If unit does engage and stay on, it will shortly after start making a rapid clicking electrical noise, and only heats the center of the cookware. Called tech line and talked to Steve, SR7739675204. Steve recommended replacing the module / power supply part for the center hotplate, since full module assembly is not available. Can also replace hotplate at same time, but to verify function with a 12 inch cast iron skillet. Ordering power supply board for center hotplate / hotplate. Office to schedule return. ; ordrng 1 W11739786 (Module Power Supply)"

"Arrived on site to inspect unit for filling slowly. Upon closer inspection f5e3, and f8e1. Ran diagnostic cycle valves appear to be opening went to inspect valve screens for contamination found hot and cold water lines swapped. Cleared error codes, corrected water supply issue, tested unit in quick wash, unit is running as intended. No leaks present at this time. Job complete. NO PARTS USED."

Arrived on site to test unit for lid strike broken and unit not washing properly. Replaced strike(W11457841) and found error f7e4(basket engagement failure). Inspected slider and found no issues. Recommend clutch and slider replacement. Ordering control as a precautionary. Schedule for 08/16 per customer. ; ordrng 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W11624943 (Control)

"WTW5057LW0 Arrived on site for unit not starting. Upon arrival, started Normal cycle and worked with no issues. Proceeded to check errors and found F5E4. Cleared code. Proceeded to run overall diagnostics and passed. Performed calibration and soon after ran a Normal consumer cycle. Waited for unit to sense, fill and wash and no issues. Unit is functioning as designed. No water leaks at this time. No parts replaced"

"Arrived on site to install part#s w11284720 ui,w11399844 hv,w11671282 motor,wpw10309864divider,w11378860 spacer,wp63052-2 impeller,w11334745 evap. Tested ice maker/dispenser no leaks product works as its designed temperature issues is resolved call complete."

Arrived on site for dishwasher. Upon arrival ran a diagnostics found f7e2 error code found motor had failed. Part was not in inventory box rescheduled client for 8/16/2024.; schdld next appmnt for 8/16 FRI !

Arrived on site with new parts. Replaced left side gasket. Replaced center mullion. Verified operation. Call complete.

"Arrived on site to test unit for no heat. Upon inspection found burnt diode. Replaced diode (W11256462) and tested, unit is now heating and is running as designed, job complete."

"Arrived on site for breaker tripping. Maintenance moved unit to shop,powered unit on,let unit run,shop outlet didnt trip,ran diagnostics all thermistors passed,ran compressor test passed compressor running,ran heater passed,ran fan test passed unit didnt trip during diagnostics."

"Arrived on site. Powered unit on compressor not running,ran diagnostic compressor not powering on,ordering a new compressor. ; ordrng 1 W11557671 (Compressor) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access valve) and 1 R600 (R600)"

Arrived onsite and found unit complaint of operating with sticking door. Difficult to close and open. Repaired by adjusting strike to suit normal ease of use. All checks good. Advised customer on repair. Advised customer on normal running sounds. All checks good.

Arrived on site to test unit for draining on its own and not starting wash cycles. Found when plugged in unit is draining due to faulty pressure sensor. Replaced control(W11607637) and unit is now working as designed. No leaks detected. Job complete.

"Arrived on site for a washing machine thats making abnormal noises. Inspected unit and work area. The customer advised that the unit makes weird. Sounds throughout the cycle and advise that he knows that theres an issue because his daughter has the same unit and hers doesnt make the same sounds. I ran the unit through Diagnostics and did not find any stored error codes. I ran the unit through an auto test and found the unit working and operating as designed. The customer advised that the unit makes the noise within the first three minutes of starting the cycle. I started at a normal wash cycle and found the unit, making a knocking noise when the unit was spinning. The customer advised it happens throughout spin and agitation, and advised that his daughter does not have the same issue with her unit. I gained access underneath and found all components were in proper place, but found at the lower drive shaft on the gear case at fallen, causing the shaft to bounce. I went ahead and replaced the gearcase and slider due to some wear and tested the unit. I found the unit working and operating as designed. Call complete. W11449841 & W10734521."

Arrived onsite for unit not agitating. Customer states soap is left on clothes. Checked components and all are functioning. Ran load and is functioning properly. Found customer (roommate ) not loading cycle correctly. Instructed customer on proper loading and detergent use. Unit is functioning properly. Job complete. No parts used.

"Arrived on site to install previously diagnosed and ordered part per previous tech. Installed new basket and tested the unit, and the unit is not operating as designed. I lastly ran a calibration cycle. No water leaks observed during service. W11172199"

Arrived on site for previous diagnosis parts. Installed the pedal and shield on the Compactor and now the trash can get eject out when the pedal is stepped on. The unit is operating as designed. W11636605 W11696574.

"Arrived on site to inspect dishwasher not completing cycles. Upon further inspection, I placed the unit in diagnostics showing error code F2E1, F12E2 and F12E5. Clares the codes and continued with testing and while testing, the home had a power surge and the unit shut off. I restarted testing and the unit operated as designed, but at the end of testing, the F2E1 error reappeared. I contacted the owner and advised of my findings and if 08/16/24 would be a good date to return to complete repairs. Customer advised someone would be at the home. I am ordering the control panel and will return with the prescreened parts. No water leaks observed during service. Returning tech to replace the control panel and main control. No parts installed today.; ordrng 1 W11219637 (Control panel)"

Arrived on site for no cool fridge . Found both compartments room temp . Ran diagnostics fans dampner checked normal. Compressor not running just clicking . Replaced start device W10873801 . Compressor is now running . Cleaned coils of pet hair . Advised to give 24-48 hours before loading perishable goods . No water leaks detected at time of service . Job complete

"Arrived on site for poor wash performance . Ran diagnostics got 4-3 & 7-1 error codes . Ran diagnostics, wash motor is not activating. Ordering sump and motor . Set return 8/16 am requested . No water leaks detected at time of service . No parts installed . ; ordrng 1 W11637581 (Control)"

"Arrived on site to install parts for a washer not draining. Found harness broken and control burnt up on arrival. Installed part#sw11399437 drain pump,w11543997 control, and w11591637 harness. Tested washer not leaks works as is designed call complete."

"Arrived on site to test unit for no power. Customer stated when they were about to use the unit, unit would not turn on and has had a black screen since. Looked at the breaker and found it tripped. Reset breaker, while walking away heard the breaker trip immediately. Inspected unit, found no broken wires and no signs of any arcs or shorts. Replaced control (W11649136) as precautionary. Reset breaker, unit is now turning on and is heating. Advised customer if issue returns to have the builder replace the breaker due to issues with new construction home breakers. At this time unit is running as designed, job complete."