We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS0
Near Pflugerville, TX 78660
David S
Job Details: 04/13/2021
Arrived on site for oven not coming on. I inspected the unit and work area. I tried to preheat for bake and broil. I found neither lighting or sparking. I replaced the control and the spark module. I reassembled the unit and retested it. I found both the bake and broil coming on and heating. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Harker Heights, TX 76548
Al
Job Details: 04/13/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5VHFXBB04
Near Killeen, TX 76542
Al
Job Details: 04/13/2021
Arrived on site and inspected side by side refrigerator spraying water inside the freezer when filling the ice maker.Confirmed the complaint and found a block of ice inside the fill tray.Used a blow dryer to melt the block and unit tested as designed and was harvesting when I left the residence.Customer satisfied.Job complete
We serviced a
GE DISHWASHER
Model GDF510PSJ0SS
Near Kempner, TX 76539
Tyler
Job Details: 04/13/2021
"Arrived on site for dishwasher needing previously diagnosed diverter and motor assembly. After installing both parts and reassembling the unit, I was then able to reinstall the dishwasher and test for leaks. Found during 3 fill, agitation, & drain cycles that unit showed no signs of leaking or other issues. Unit is now fully functioning as designed call complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS06
Near Killeen, TX 76541
Al
Job Details: 04/13/2021
Arrived on site and inspected sparking on a newly purchased and installed microwave.Found the outlet above the unit was defective.I ran an extension cord to a nearby out and unit passed the 2 minute water cup test.Also found another outlet was also defective.Customer will need to call an electrician to repair the outlet.Unit working properly.Job complete.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRS26ZRGW7
Near Killeen, TX 76549
Tyler
Job Details: 04/13/2021
Arrived on site for refrigerator not cooling properly. Upon arrival I found unit was unplugged. After restoring power I found evap and condenser fan turned on as well as the compressor. I found no ice forming on coil in FC. Theres was little heat exchange from high side line after 20 minutes of run time. Also found amperage to compressor was between 1.89+2.00 amps. Also found a lot of the sealed system lines around compressor compartment showed a lot of rust where they feed into inner cavity of insulation. . Part# 5304475102 compressor ; ordrng 1 WPW1014375 (Uv dryer) and 1 W10913906 (Access coupler) and 1 Cnote (Spoke with SR while on site. Will need research done on compressor) and 1 Cnote
We serviced a
WHIRLPOOL REFRIGERATOR
Model W2RXEMMWS00
Near Waco, TX 76706
Jonathan M
Job Details: 04/13/2021
"Arrived on site for refrigerator that still not cooling properly. Inspected unit and work area.Was able to adjust the feet in order to get the gaskets to align properly. However, after adjusting the feet, the unit is rocking due to an uneven surface.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Waco, TX 76705
Jonathan M
Job Details: 04/13/2021
Arrived on site for a washing machine that has no power. Inspected unit and work area. Customer advised that the unit sits in a drain and will not start a cycle. Canceled the current cycle and tested the unit. The unit worked as designed. The customer has had an ongoing issue with her drain hose due to improper installation
We serviced a
WHIRLPOOL WASHER
Model LSQ9564MQ0
Near Killeen, TX 76549
Al
Job Details: 04/13/2021
Arrived on site and inspected 20year old washer not completing cycles and not spinning.Found the HTC board and water temperature switch are contributing to the malfunction.Theres also oil leaking on the customers floor and appears its been leaking over timeOrdering parts needed and marked use on return visit.; ordrng 1 3955728 (Htc control) and 1 3950358 (Water temperature switch)
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS
Near Copperas Cove, TX 76522
Tyler
Job Details: 04/13/2021
Arrived on site for range with cracked glass top. Upon arrival I found near front right burner there was a crack running between front to back of glass top along right side. After inspection of burners for any issues I found none that could have led to glass cracking. I replaced glass cooktop and reassembled and tested cooktop on range. Found unit functioning as designed with no issues. Call complete
We serviced a
GE WASHER
Model GFW450SSM1WW
Near Killeen, TX 76549
Al
Job Details: 04/13/2021
Arrived on site to install previously ordered part.R&R the drain pump and tested the unit and unit tested as designed.Job complete
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES2
Near Jarrell, TX 76537
Wesley
Job Details: 04/13/2021
Arrived onsite and found unit infinite switch occasionally keeping on-light on. Replaced RR infinite switch. Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Hutto, TX 78634
David S
Job Details: 04/13/2021
Arrived on site for wash plate being damaged. I inspected the unit and work area. I found the wash plate damaged at the both causing it to wobble around. I replaced the wash plate and installed a new bolt. I tested the unit and it is working as designed. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Belton, TX 76513
Jonathan M
Job Details: 04/13/2021
"Arrived on site for a washing machine that?s flashing at DEN code. Inspected unit and work area. Took unit out of demo mode and attempted to run a cycle. Found the unit seemingly trying to drain and would not start the motor. Placed unit in service diagnostics and attempted to run the auto test. The unit would not turn the motor and was stuck in the C3 drain cycle. The unit timed out and gave me an F3(drain pump) error code. Spoke to CS and was advised that the unit ost likely had an issue with the main control as that drives to motor and measures the resistance from the pressure switch. Replaced control and tested unit. Unit began working as designed.
We serviced a
MAYTAG REFRIGERATOR
Model MSF25D4MDM01
Near Manchaca, TX 78652
Luis
Job Details: 04/13/2021
Arrived on site for led issues. Replaced led module power cycled unit tested led all leds working as designed.
We serviced a
MAYTAG DRYER
Model MGDB835DW4
Near Waco, TX 76710
Jonathan M
Job Details: 04/13/2021
Arrived on site for a dryer that?s making a loud grinding sound. Inspected unit and work area. Confirmed that the customers hearing a loud rattling sound inside the unit. Removed front panel and gained access to the blower wheel housing. Found what appears to be clothing inside the blower wheel house in causing the unit to rattle. Removed clothing and tested unit. Unit begin working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Bertram, TX 78605
Cliff
Job Details: 04/13/2021
Arrived on site to diagnose a refrigerator that is leaking in ice box. Found fill cup on icemaker frozen over. Thawed cup and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
AMANA RANGE
Model AER6303MFS2
Near Seguin, TX 78155
Noah D
Job Details: 04/13/2021
"Arrived on site to inspect oven for not cooking correctly, upon inspection found the unit was heating correctly but the customer was not moving oven racks, instructed customer on proper use. Tested elements and sensors. Complete"
We serviced a
WHIRLPOOL DISHWASHER
Model JDTSS246GL0
Near Spicewood, TX 78669
Brandon
Job Details: 04/13/2021
"Arrived on site to replace outer panel, studs and screws, after replacing, unit tested good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near New Braunfels, TX 78130
Noah D
Job Details: 04/13/2021
"Arrived on site to inspect dishwasher for not starting, upon inspection found the pump not working, replaced pump and motor, all functions returned with no leaks. Complete"
We serviced a
GE DISHWASHER
Model GDT695SSJ0SS
Near Salado, TX 76571
Tyler
Job Details: 04/13/2021
Im on site for dishwasher not allowing door to open and shut properly according to the customer after a previous repair was done. Upon arrival I found after disassembling the dishwasher that the cause was due to The dishwasher being put back in place and causing part of the side panels to snag on the door spring which popped out of place all I had to do was just remount the door spraying back together to allow tension on the door hinge unit is functioning as designed call complete
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Leander, TX 78641
Lou
Job Details: 04/13/2021
"Arrived on site to inspect range oven door glass broken and burner not working. Upon further inspection, I found the oven door outer glass broken completely out and the handle hanging by one screw. Also found the back right burner not operating due to having the wrong burner cap. Using a burner cap from my van stock (WPW10183370) I installed the cap and tested and the burner is operating as designed. I am ordering the oven door outer glass/trim, nameplate and 2 handle screws and office to schedule return service. No gas leaks detected during service.; ordrng 1 W11176456 (Outer door trim/glass) and 1 WPW10481433 (Nameplate) and 2 W11428245 (Screws)s"
We serviced a
KITCHENAID RANGE
Model KSIB900ESS1
Near Austin, TX 78731
Kevin
Job Details: 04/13/2021
"Arrived on site and customer states issue has not happened since call back. range has been operating normally, yes control panel ultimately needs to be replaced
We serviced a
KITCHENAID RANGE
Model KSGG700ESS2
Near Cedar Park, TX 78613
David Z
Job Details: 04/13/2021
"Arrived on site to diagnose oven with damaged glass. Found inner door glass shattered, and glass in the door gasket too. Ordering new door gasket and glass. ; ordrng 1 W11339500 (Inner Door glass) and 1 WPW10162385 (Door gasket)"
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC0
Near Killeen, TX 76541
Al
Job Details: 04/13/2021
Arrived on site and inspected washer filling issues.Confirmed the complaint and removed and replaced the valve.Reassembled and unit tested as designed.Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS2
Near Leander, TX 78641
Jonathan S
Job Details: 04/13/2021
"Arrived on site for microwave venthood fan making abnormal noises. Inspected unit and work area. Identified failure. Removed duct from vent hood. Tested fan and found duct at fault. Corrected duct work and retapped. Tested unit, all tested good."
We serviced a
FRIGIDAIRE DRYER
Model AEQ8000FS0
Near Leander, TX 78641
Lou
Job Details: 04/13/2021
"Arrived on site to inspect dryer noises. Upon further inspection, the customer provided a video of the noise and it sounded like a bearing or the idler pulley. I turned the unit on to test and immediately I could hear the bearing making the screeching noise. I disassembled the unit and found the bearing in badly worn. Also found the idler pulley badly worn. I removed and replaced the both parts and retested and unit is operating as designed without the unusual noises. Cleaned lint from the unit, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Round Rock, TX 78681
David S
Job Details: 04/13/2021
Arrived on site for fridge section having ice build up at the evaporator. I inspected the unit and work area. I found the evap covered in ice. I gained access to the main control and tested the fresh food section evap thermistor. I was showing the thermistor at 60 degrees when invaded in ice. The thermistor is out of range. I cleared out the ice in the evaporator and installed a new thermistor. I retested the thermistor at the control and it is now showing proper resistance. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ08
Near Round Rock, TX 78664
Kayman
Job Details: 04/13/2021
Arrived onsite to install previously diagnosed parts. I installed the water tube and the valve. I tested the unit and it is working as designed with no leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Austin, TX 78723
Matthew
Job Details: 04/13/2021
Arrived onsite for refrigerator icemaker not making ice. Unit had produced a few batches of ice then stopped again. Upon arrival put unit in diagnostics and found E5 timed ice maker error. Ran harvest and did complete. Ice room warmer than normal. Ordering evaporator fan motor due to intermittent function. Called tech line for assistance. Recommended Checking for proper air flow after installation of fan motor. Check for blockage in vent from evaporator compartment up to ice maker housing SR#7730499365. Office to reschedule. ; ordrng 1 W11032800 (motor-evap)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Leander, TX 78641
Jonathan S
Job Details: 04/13/2021
"Arrived on site for washer making noises when filling and sensing, doesn?t make sound during agitation or spinning. Performed diagnostics mode and checked fault codes. Found error F7-E6 motor fault. Ran automatic test mode and monitored operation. Ran unit with towels to add weight in attempt to identify noise. Replaced control to address service pointer W11520474. Ran unit again was able to identify noise. Replace motor due to error code . Found failure is with cam and actuator. Removed failed parts and installed new. Assembled unit and tested operation. All tested good, no water leaks detected."
We serviced a
WHIRLPOOL DRYER
Model WED8300SW2
Near Elgin, TX 78621
Andy
Job Details: 04/13/2021
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS00
Near Austin, TX 78704
Scott
Job Details: 04/12/2021
"Arrived on site for unit turning cooling off . Temp checked are normal. Unit passed diagnostics. HV a control had sharp electrical smell . Checked voltages, got fluctuating voltages . Replaced hv control and UI. Reran diagnostics all checked normal. No water leaks detected at time of service. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Lakeway, TX 78734
Robert
Job Details: 04/12/2021
Arrived on job for complaints of not washing. Found the wash motor not working. Will need sump and motor to complete. ; saved tckt
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017FS0
Near Leander, TX 78641
Lou
Job Details: 04/12/2021
"Arrived on site to inspect microwave broken/damaged parts. Upon further inspection, I opened the unit door and found the turntable plate broken and the support burnt. Removed the late and threw it away and vacuumed the remaining broken glass debris. Lowered the bottom panel and tested the turntable motor and found it open. I am ordering the plate and motor and will return with the support.Unit left unplugged for safety.; ordrng 1 W11367904 (Plate) and 1 W10642989 (Motor)"
We serviced a
KITCHENAID ICE MACHINE
Model KUIS18PNZB2
Near New Braunfels, TX 78132
Noah D
Job Details: 04/12/2021
"Arrived on site to inspect Icemaker for leaking during operation operation at filter housing, replaced filter housing per last visit and found no change, spoke with Paul and found no changed, ordering housing and a correct filter. Office to reschedule ; ordrng 1 F2WC9I1 (FILTER) and 1 W11256498 (HOUSING )"
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS1
Near Lakeway, TX 78738
Brandon
Job Details: 04/12/2021
"Arrived on site to replace missing ski support on left side of lower basket, after replacing, uni tested good."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Hewitt, TX 76643
Al
Job Details: 04/12/2021
"Arrived on site and inspected unusual dryer noises.Confirmed the complaint and found the jokey, belt and rollers were causing the abnormal noise.Removed and replaced all and reassembled the unit and unit tested as designed to customers satisfaction.Job complete Email confirmed"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Temple, TX 76504
Al
Job Details: 04/12/2021
"Arrived on site and to install previously ordered parts.Checked unit for OIL and found none.I did remove and replaced the defective wash plate.Also removed and replaced the valve.Reassembled and unit wouldnt go past the sensing and wouldnt fill the unit with water.I noticed the wash plate was moving independently from the tub during the sensing cycle.Removed and replaced the stator and unit continued and didnt work as designed.I ran diagnostics and found F6 E3 Communication Error: ACU Cannot hear MCUCALLED
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Georgetown, TX 78628
Lou
Job Details: 04/12/2021
"Arrived on site to inspect refrigerator no cool. Upon further inspection, I connected my gauges to the sealed system and checked pressures and found refrigerant low. Opened the RC doors and could smell refrigerant. Removed the RC evap,cover amid found. The evaporator has a leak and refrigerant on the coils and suction line. I am ordering the compressor, UV drier, access valve, evaporator, CNOTE-3HR JOB. Unit left turned off for safety. No water leaks observed during service, office to schedule return service.; ordrng 1 W10552972 (RC evaporator) and 1 W10832994 (Compressor kit) and 1 W11506635 (Access valve) and 1 WPW10143759 (UV drier)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRS6LF7JM3
Near Killeen, TX 76543
Tyler
Job Details: 04/12/2021
"Arrived on site for refrigerator not cooling. Upon arrival I found a sealed system had previously been installed including a new compressor, evap coil, and uv dryer. Found compressor, condenser fan, and evap fan all running. Found amperage to compressor was 1.3a. Psi levels were 96 high / -25 low. Checked for uv dye but couldnt pin point external leak.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Austin, TX 78737
Brandon
Job Details: 04/12/2021
"Arrived on site for customer complaint of lights not working in freezer or refrigerator, I found failed module, I replaced module, unit tested good.
We serviced a
WHIRLPOOL OVEN
Model WFE505W0JZ0
Near Austin, TX 78717
Kayman
Job Details: 04/12/2021
Arrived onsite to install previously diagnosed parts. I installed the main harness and tested the unit. The unit is working as designed at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM02
Near Gatesville, TX 76528
Jonathan M
Job Details: 04/12/2021
"Arrived on site for a refrigerator that?s not cooling properly. Inspected unit and work area. Found no evidence of any defrost issues on the unit and found a huge ice ball at the evaporator. Checked my amp draw and found unit pulling .798 - .817 A. Found some green/brown marks on the Styrofoam spacer at the evaporator indicating a leak. Spoke to PR and was confirmed that this unit potentially had a leak.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Harker Heights, TX 76548
Tyler
Job Details: 04/12/2021
Arrived on site for icemaker not working properly. Upon arrival customer stated that icemaker been working fine but their original complaint was that it was Dispensing crushed ice instead of cubed whenever cube was selected. Upon arrival I found that there is a lot of snowy ice build up inside the dispenser shoot at the door and there is also a lot of ice clogging up inside the ice bin not allowing the dispenser flap to open all the way causing dubbed ice to get crushed down. order to install new dispenser motor as well as ice bucket to prevent this issue from happening in the future. Also gave the customer the water filter we were instructed to handover upon diagnosing; ordrng 1 W11185686 (Ice bin) and 1 WPW10353552 (Dispenser)
We serviced a
MAYTAG WASHER
Model MVWB835DC4
Near Belton, TX 76513
Wesley
Job Details: 04/12/2021
Arrived onsite and found unit operating with intermittent communication problems. Found unit communication harness partially backed out from ccu. Corrected harness and tested unit. Unit is now operating as designed with no communication problems. All checks good. Advised customer on repair.
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW1
Near Waco, TX 76705
Jonathan M
Job Details: 04/12/2021
"Arrived on site for a washing machine that is not completing cycles and is flashing at the customer. Inspected unit and work area. Placed China in Service diagnostics and found a F0 E5 (off balance load), F0 E9 (off balance load pause), and F7 E1 (tachometer missing or not communicating). The customer showed me a couple videos of the unit flashing at them when the unit was not completing cycles. I did notice the customer had a mixed load inside of the washer during one of the videos. I called Techline and spoke to Andy . He had me run the unit through an auto test in the unit ran as designed. He advised that he believes the issue to be an issue with the low types and not an actual issue with the unit but did advise if there was an issue with the unit, it would be with the tachometer inside of the shifter. When ahead and replace the shifter and Andy advised me to have the customer run several loads without mixing load types to see if that fixed the issue. Customer start of the cycle and unit was working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Nolanville, TX 76559
Al
Job Details: 04/12/2021
Arrived on site to replace the exact same part that failed.Removed and replaced the rail.Reassembled and unit tested as designed to customers satisfaction.Job complete
We serviced a
MAYTAG MICROWAVE
Model UMV1152CAB
Near Killeen, TX 76549
Tyler
Job Details: 04/12/2021
Arrived on site from microwave not heating. Upon arrival I found that the microwave due to his current installation is unable to be removed from the wall at this time due to the power cord being finished through the drywall and out the top of the cabinet in a way that makes it unaccessible. Office room will need to reschedule once availability of parts is known and after the customer has been able to successfully remove Microway from wall. Also need to inform aHS of limited part availability.; ordrng 1 WPW10126786 (Magnetron) and 1 DE66-90106B (Lever switch) and 2 WP3405-001034 (Switch mi)s and 1 Cnote (Please see attention note from tg)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFSS2615TS0
Near Moody, TX 76557
Al
Job Details: 04/12/2021
"Arrived on site and inspected ice maker not working.Confirmed the complaint and found the small gear on the ice maker was turning, but not engaging the large gear to cycle the ice maker. removed and replaced the ice maker.Email confirmed job complete."
We serviced a
KENMORE REFRIGERATOR
Model 596.765135
Near Belton, TX 76513
Wesley
Job Details: 04/12/2021
Arrived onsite and replaced the damper which was loud and not always opening properly. Also replaced control for touch panel being unresponsive. Unit is cooling properly and operating as designed. Advised customer on repair.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Belton, TX 76513
Wesley
Job Details: 04/12/2021
Arrived onsite and replaced valve. Unit is now operating as designed without leaking. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFW2055FRZ00
Near Killeen, TX 76549
Tyler
Job Details: 04/12/2021
Arrived on site for refrigerator not opening and shutting correctly on the right side door. Upon arrival I was able to confirm that the right side Freshir door is indeed having issue opening and shutting properly the issue is due to the fact that where the hinge sits on the bottom right side of the door it has caved into the door causing the door to settle on the hinge and properly at this point the hinge itself is still intact but the entire door is going to have to be replaced office to reschedule once availability of parts is known; ordrng 1 W10858426 (Door) and 1 W10366270 (Thimble) and 1 W10612925 (Badge) and 1 W10397055 (Door stop) and 1 W10470155 (Door closyde) and 3 489276 (Screws)s
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9959SKZ0
Near Belton, TX 76513
Wesley
Job Details: 04/12/2021
Arrived onsite and found unit installed properly and operating without leaks. Removed dishwasher to inspect more throughly during test. Advised customer that leak may be coming from other plumbing nearby.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Gatesville, TX 76528
Jonathan M
Job Details: 04/12/2021
"Arrived on site for refrigerator that?s not making ice. Inspected unit and work area. Attempted to jump icemaker and found voltage going to it but the icemaker not running. Replaced icemaker and tested unit. Found a chunk of ice stuck in the fill tube. Chiseled out ice and ran the unit through harvest. The unit harvested and filled as designed. I did advise the customer that if the unit has difficulty making normal size ice, to defrost the unit and fill tube to ensure the unit makes ice properly. Call complete."
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Hewitt, TX 76643
Al
Job Details: 04/12/2021
"Arrived on site and inspected damaged washer lid.Confirmed the complaint and found unit will require a new lid and hinges to complete the repair.Ordering both hinges, screws and the lid.Office to schedule return services due to part availability.Needs more work.; ordrng 1 W11259006 (LID) and 1 WP8563965 (Hinge) and 1 WP8572974 (Hinge) and 4 W11404293 (Screws for hinges)s"
We serviced a
GE MICROWAVE
Model ZEB1226SH1SS
Near McGregor, TX 76657
James
Job Details: 04/12/2021
Performed streem diagnosis. Took photo of damage to liner. Found wave guide has burn marking inside and coming out from behind cover.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHV00
Near Belton, TX 76513
Wesley
Job Details: 04/12/2021
Arrived onsite and found freezer module failed causing light diminishing. Replaced freezer module. Unit is now operating as designed. All checks good. Advised customer on repair.
We serviced a
WHIRLPOOL DRYER
Model MED6200KW0
Near Austin, TX 78704
Scott
Job Details: 04/12/2021
Arrived on site for dryer being louder then normal. Found motor very loud . Replaced motor and blower wheel. Unit is now functioning normally. No lint build up.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Belton, TX 76513
Wesley
Job Details: 04/12/2021
"Arrived onsite and found fresh food evap frozen over. Advised customer that possible need for fan and thermistors. Customer agreed to have unit defrosted and wait to see if symptoms return. In event of call back, return with fresh food evap fan and thermistor harness.
We serviced a
WHIRLPOOL DRYER
Model LER6611PQ0
Near Austin, TX 78738
Brandon
Job Details: 04/12/2021
"Arrived on site for customer complaint of unit not heating, found failed element, as well as dryer plug was burnt at wall outlet as well as plug itself. Ordering element, instructed customer to have electrician replace wall outlet and plug. ; ordrng 1 279838 (Element) and 1 Cnote (Office to reschedule)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HZ3
Near Austin, TX 78724
Matthew
Job Details: 04/12/2021
Arrived onsite for microwave not powering on. Upon arrival unit was not on or responding. Inspected and found no voltage at control. Replaced main control and fuse. Tested unit and still did not turn on. Upon further inspection found open cavity thermostat. Will need to order and replace cavity thermostat. Discussed with SW and additional parts prescreened for returning visit. Office to reschedule ; snapped 2 QuickPics
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDE01
Near Leander, TX 78641
Tommy
Job Details: 04/12/2021
"Arrived onsite for fc and rc door scratched as well as unit having moisture build up. Upon arrival found unit gaskets operating correctly no damage small roll on bottom of both doors, realigned. Found ice door not sealing correctly, ordering ice door and motor. Also found both doors scratched on lining. Ordering both took photos to document. Office to reschedule upon receiving parts.; ordrng 1 WPW10546285 (Dispenser motor) and 1 WPW10504458 (Ice door) and 1 W10800812 (Rc ss skin) and 1 W10800820 (Fc door skin)"
We serviced a
WHIRLPOOL ICE MACHINE
Model GI15NFRXS0
Near Belton, TX 76513
Wesley
Job Details: 04/12/2021
Arrived onsite and found failed external drain pump. Replaced external drain pump. Unit is now operating as designed. Advised customer on repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Killeen, TX 76543
Tyler
Job Details: 04/12/2021
Arrived on site for refrigerator freezing item in fresh food compartment. Upon arrival customer stated everything in ff could freezer and there was moister and ice build up within top of ffc. Upon further inspection I found the fresh food door was hanging down on left side causing a gap between door gasket and mullion bar. I found cause was due to spacers down on hinge that had broken and worn down causing door to not sit level on the hinge itself. I was able to replace o-ring spacers and readjusted the door so that it now seals all the way around unit as designed. Cleared moister within upper fresh food interior. Unit working as designed call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Kingsland, TX 78639
Cliff
Job Details: 04/12/2021
Arrived on site to diagnose a refrigerator that has doors not closing as homeowner expects. Tested unit and found no failures to unit. Advised customer on door closer function. No further repairs needed and no leaks were found at time of service.
We serviced a
GE FREEZER
Model GSS25GSHJCSS
Near Austin, TX 78759
Scott
Job Details: 04/12/2021
Arrived on site for fresh food door sagging and not sealing . Adjusted hinge pin . Door is level and sealing properly. No water leaks detected at time of service. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC500ESS01
Near New Braunfels, TX 78132
Noah D
Job Details: 04/12/2021
Arrived on site to inspect fridge for not making ice correctly. Upon inspection found the unit not allowing harvest due to ice build up. Cleared ice and tested unit. No problems found. Complete
We serviced a
MAYTAG REFRIGERATOR
Model MFI2665XEM7
Near Austin, TX 78704
Scott
Job Details: 04/12/2021
Arrived on site for door not closing . Found rails failing and frost building up due to not sealing properly . Ordering rails . ; ordrng 2 WPW10120018 (RAILS)s
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Austin, TX 78735
Leonardo
Job Details: 04/12/2021
Arrived on site to test unit for unit leaking. Test unit and found unit not getting enough water in. Customer said a Plummer was going sometime today. Checked all gaskets and gaskets test good job complete. Could not duplicate leak at this time.
We serviced a
KITCHENAID OVEN
Model KEBC107KSS05
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 04/12/2021
Arrived on site to diagnose an oven that will not unlock. Found latch assembly stalled and not moving. Reset latch assembly and tested unit. All is working properly at this time.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS1
Near Georgetown, TX 78628
Lou
Job Details: 04/12/2021
"Arrived on site to inspect ice machine not making ice. Upon further inspection, I found the unit in the process of making a slab of ice. The slab was forming well and when the evaporator froze the slab completely and the ice began to break, the heat valve came on and began to melt the ice to slide off the evaporator. I found that the slab was moving slowly and began to break into pieces then slid off onto the grid cutter in several separate pieces. I noticed the gas valve stayed on for a long period of time (longer than the 30-45 secs). I tested pressure on the sealed system and found the unit undercharged. I added some refrigerant through the low side and pressures didnt change. I am ordering a sealed system repair consisting of the compressor, non UV drier, access valve and heat valve, CNOTE-3 HOUR JOB, office to schedule return service. Unit left turned off and no water leaks observed during service.; ordrng 1 WPW10605286 (Compessor kit) and 1 WPW10206473 (Heat valve) and 2 W10843121 (Non UV drier)s and 1 W10913906 (Access valve) and 1 CNOTE (3 HR JOB)"
We serviced a
WHIRLPOOL DRYER
Model MEDX655DW1
Near Jonestown, TX 78645
Tommy
Job Details: 04/12/2021
Arrived onsite for unit not operating. Upon arrival found thermal fuse was open. Replaced and tested. Unit is now operating as designed. Job Completed.
We serviced a
KITCHENAID OVEN
Model KSGG700ESS1
Near Austin, TX 78702
Jacob
Job Details: 04/12/2021
Arrived onsite to replace panel control. Replaced panel. But noticed that the panel had damage on the Conor of the panel. Took pic of damage. Need to re order panel and have new panel inspected before coming back. Office to reschedule ; ordrng 1 W11029431 (panl-cntrl)
We serviced a
WHIRLPOOL DRYERG
Model NED4655EW1
Near Pflugerville, TX 78660
Kayman
Job Details: 04/12/2021
Arrived onsite for dryer taking many loads to dry clothes. Upon arrival I cleared the lint trap and tested the unit on air dry with the vent test kit provided. The test kit shows an obstruction in the airflow. I removed the vent hose and removed a large amount of lint. I tested the unit again with the hose disconnected and the test passed. I reinstalled the vent and tested. It is now showing a poor airflow indicator. But not heating. I found the thermal fuse showing open due to moisture getting back into the unit. I replaced the thermal fuse and the unit now tests good. I advised the customer would need to have their vents cleaned for the unit to work as designed. The unit is otherwise heating spinning and blowing as designed at this time. Job compete.
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near San Marcos, TX 78666
Noah D
Job Details: 04/12/2021
"Arrived on site to inspect dryer for a broken handle, upon inspection found the dryer handle had cracked in half, replaced dryer handle and tested unit, no problems found. Complete"
We serviced a
MAYTAG REFRIGERATOR
Model MFX2876DRM00
Near Austin, TX 78731
David Z
Job Details: 04/12/2021
Arrived on site to diagnose refrigerator not dispensing water or ice. Also found pantry control is not lit up. Removed control and found pantry Ui full of water and severed the harness. Ordering new pantry control and pantry door due to damaged harness. Need AUTHO as well. Office to schedule when parts arrive if AhS approve. ; ordrng 1 Autho (AHS Autho) and 1 LW10666165 (Pantry Door) and 1 W10849418 (Pantry Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Hutto, TX 78634
Jimmy J.
Job Details: 04/12/2021
"Arrived on site for both ice makers stopped producing ice ICE MAKER-NOT MAKING ICE/MAKING ICE SLOWLY. Customer informed me upon arrival he had unplugged the fridge for two days. When plugged back in the FREEZER ice maker began producing ice as designed. The FRIDGE ice maker was still not producing though. Ran test 121, 16, 26, 31, 59, 120, and 97. All tests past except test 16 (fridge ice maker thermistor). Took resistance test and thermistor failed. Removed fridge ice maker and installed new fridge ice maker. Ran test 16 again and it passed. Ice maker now working as designed. No leaks detected. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Dripping Springs, TX 78620
Brandon
Job Details: 04/12/2021
"Arrived on site for customer complaint of unit not producing ice, found frozen ice maker fill tube and instructed customer how and when to properly change filter and purge water filter. Unit tested good
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Austin, TX 78736
Robert
Job Details: 04/12/2021
Arrived on job for complaints of noise. Found the belt damaged and a piece of the belt tapping on drum causing noise. Replaced belt and tested unit.
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Austin, TX 78737
Robert
Job Details: 04/12/2021
Arrived on job for complaints of noise. Pulled cover and checked belt found belt stretched and pulley black l will need belt and cam. Also return with gearcase just in case. ; ordrng 1 W11239857 (belt)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW03
Near Cedar Creek, TX 78612
Andy
Job Details: 04/12/2021
Arrived on site for freezer not cooling properly. Tested and inspected unit and found thermistors. Also found after testing control will not come back on. Will need to replace thermistors and control to complete repairs. Instructed customer that they will need to defrost unit 48 hours prior to repair and how to do so safely as to prevent water damage risk. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 Seenote (Office to schedule)
We serviced a
WHIRLPOOL WASHER
Model WTW8500BW0
Near Bastrop, TX 78602
Andy
Job Details: 04/12/2021
Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Georgetown, TX 78628
Lou
Job Details: 04/12/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to a failed sealed system, broken RC light cover and broken FC evap grill cover, I removed and replaced the light cover and grill cover and compressor, access valve, UV drier and vacuumed the system. Installed 4.5oz of R134a refrigerant and tested pressures. Pressures held and unit began to cool properly. Unit not connected to a water source; therefore, no water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near Austin, TX 78745
Leonardo
Job Details: 04/12/2021
"Arrived on site to test unit for not washing. Test unit and found bad wash motor, replaced sump and motor test unit and unit test good job complete no leaks present at this time"
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW1
Near Cedar Creek, TX 78612
Andy
Job Details: 04/12/2021
Arrived on site for washer making noise. Tested and inspected unit and found loose cam assembly. Reseated and tighten. Tested unit and all operations are normal. No water leaks present at time of service.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS00
Near Austin, TX 78746
Kevin
Job Details: 04/12/2021
"Arrived on site and inspected ice machine and found ice production is good, customer experienced ice machine stopping production and all ice melted. However machine did not lose power and lights did not turn off. After three days ice machine began production again albeit slowly. Spoke with tech line and there is no known issue for this. documented customers experience, job complete 7730486790"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Cedar Park, TX 78613
David S
Job Details: 04/12/2021
Arrived on site for freezer lights not working. I inspected the unit and work area. I found the freezer lights not working but the ice bin light comes on when the door switch is activated. I tested voltage to the top led module I found good voltage to the module.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 04/12/2021
"Arrived on site for refrigerator not making ice and leaking water. Inspected unit and work area. Measured temperature in FC at 0?and ice container at 15?. Performed diagnostics mode and tested ice maker errors, E0 for none. Pulled unit and inspected drain pan ad drain line. Found puddle of water by compressor. Poured water in drain pan and inspected for leaks. Inspected drain tube with inspection mirror and found no signs of leaks. Spoke with customer on amount of water that leaked out and stated was a large puddle. Checked water connection to inlet valve and found loose. Tightened connection and found hose separating found connection. Turned water off to unit and informed customer to replace hose to unit. All else tested good. No water leaks with water shut off to unit."
We serviced a
KITCHENAID DISHWASHER
Model KUDS30FXSS3
Near Austin, TX 78731
David Z
Job Details: 04/12/2021
"Arrived on site to diagnose dishwasher not powering on. Checked wiring in unit and found good power to terminal block. Ran power at control and found the thermal cutoff open. replaced TCO. Retested unit and verified proper fill and drain. Unit is now working as designed. Found no damaged wiring or water leaks. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Austin, TX 78745
Leonardo
Job Details: 04/12/2021
Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Ordering new sump and motor office to reschedule. ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ01
Near Pflugerville, TX 78660
Kayman
Job Details: 04/12/2021
Arrived onsite for refrigerator not dispensing ice or water. Upon inspection I found the dispenser wouldnt engage or respond at all on ice or water dispense. I opened the doors and depressed the switches by hand and was able to dispense water and ice. I found a dent or the door is caved in right where it makes contact with the left side RC door switch. I advised the door would need to be replaced to fix this issue. Door(W11307224)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Austin, TX 78704
Scott
Job Details: 04/12/2021
Arrived on site for dishwasher not starting . Found unit would just keep trying to drain . Checked drain motor . All clear . Found stuck under float switch some debris pushing switch up causing unit to think it was flooding. Removed and checked switch all checked normal. Reran diagnostics all checked normal. No water leaks detected at time of service. Job complete .
We serviced a
MAYTAG DRYER
Model MEDB850YW0
Near Austin, TX 78731
David Z
Job Details: 04/12/2021
"Arrived on site to diagnose dryer not turning or heating. On arrival found good power to console and buttons are working. Disassembled unit and found the belt was snapped, rear seal on drum is gone and tensioner pulley is broken. ; ordrng 1 WPW10547292 (Idler Pulley) and 1 280140 (Drum seal)"
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Cedar Park, TX 78613
David S
Job Details: 04/12/2021
"Arrived on site to install previous diagnosed parts. I gained access to the gear case rotor, stator, clutch and cam. I replaced all with new. I reassembled the unit and put it through a calibration. I found the unit not shifting between properly. I tried to gain access to the clutch and the rotor bolt stripped out. I am ordering the gear cas, rotor, stator, cam, clutch and stator screws to complete the repair. The office will reschedule when we have an eta on the parts.; ordrng 1 W11455453 (Gear case) and 1 W10915700 (Stator) and 1 W10734521 (Slider) and 1 W10915701 (Rotor) and 1 W10754448 (Clutch) and 6 W11027980 (Clutch screws)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Lampasas, TX 76550
Tyler
Job Details: 04/12/2021
"Arrived on site for refrigerator not cooling. Upon arrival found unit unplugged. After resetting power I found the compressor was turning on but even with 120v proper the compressor was having a hard time running efficiently but it wasnt shutting off. condenser/evap fans were running found no heat exchange coming from high side line. Found no frost build up on coils. Sealed system had failed. I replaced compressor and ui dryer, after recovering refrigerant. After pulling a vacuum and checking for any leaks I was able to hold a full vacuum for 15 minutes. After adding 5.0 oz of refrigerant required per model tag, I was able to reassemble and fully test unit. Psi levels stayed at 150 high and 0 low after 20 minutes of run time. Informed customers it would take 24 hrs to cool and an additional 24 to make ice. Call complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Kyle, TX 78640
Robert
Job Details: 04/12/2021
Arrived on job for complaints of leaks. Found the evaporator drain blocked. Removed ice and placed heat assist probe in drain. Removed tube in back and made sure I was cleared.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS00
Near Austin, TX 78702
Jacob
Job Details: 04/12/2021
"Arrived onsite for unit leaking water. Turned on the water. And heard spray if water, and water off quickly. Upon further inspection, found that the valve filter had ripped out the bottom of the part. Ordered new part. Rescheduled with customer.; ordrng 1 W10786952 (valve)"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Austin, TX 78745
Kevin
Job Details: 04/12/2021
"Arrived on site and inspected dryer and found airflow is showing restricted, took picture of airflow meter. Dryer is heating and tumbling properly. Recommended to homeowner that if a mixed load is dried to use timed dry, sensor dry will only go off of what is touching it that dries first. Job complete"
We serviced a
WHIRLPOOL VENTHOOD
Model UXT5236BDS1
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 04/12/2021
Arrived on site for venthood fan motor not working. Inspected unit and work area. Found back 2 screws not in place causing motor setting at a tilt. Corrected screw and assembled unit. Tested fan and lights. All tested good.